[ { "user_review_posted": 68, "user_total_helpful_votes": 61, "expertise": 0.0042447962303090005, "user_cities_visited": 105, "review_days": 0.5027382256297911, "helpful_class": 2, "review_text": "Despite being touted as a 5 star hotel, the Kahala is just a dated hotel in a beautiful location. My husband and I chose the hotel for its proximity to Waikiki without actually being in Waikiki and on that front, the Kahala delivered. It is quieter and much less crowded than the Waikiki resort scene. The beach is very sandy and the water is beautiful and clear. In many other ways, however, the hotel came up short:1) Room quality: the hotel calls itself a 5 star hotel, but the rooms look more like a 3 star hotel--this was clearly a very nice hotel...25 years ago! The bathroom was dated, with a tiny shower stall, old fixtures, musty closet/cabinets, and mildew on the tiles. The layout was funky, with the bar set up in the bathroom (psychologically, I really did not feel that making coffee in the bathroom was at all appealing). The main update that seems to have occurred in the last 20 years is the installation of the Toto washlet in every room, which I will admit, was quite nice. While spacious, the room itself has dated furniture and the carpet is old. There was no bed skirt or sheet on the box spring of the bed. On the bright side, the housekeeping team does a great job keeping the rooms and common spaces looking mostly clean. Turndown service was very good. Overall, pretty underwhelming, considering we paid over $500/night for our (non-ocean view) room. We did face the golf course, which was actually very pleasant.2) Restaurants: Given that we were hoping to be beach bums at the resort, we spent a lot of time at the hotel restaurants. A couple frustrations--a) the Plumeria Beach House restaurant, which is the main casual dining restaurant on the property, was always full, causing us to wait on three occasions. The recommendation of the hostess staff? Call to make a reservation. Sorry, but at a \"5 star hotel\", I feel that I shouldn't have to plan in advance to eat at the breakfast buffet. Also, after charging almost $40/pp, the hotel should consider adding another server at omelet station--that line is ridiculous. Again, service was friendly (and the omelets are good!), but all the waiting drove us nuts. b) Hoku's--we made a reservation for dinner at the \"fancy\" restaurant at the resort and ordered the degustation menu. We should have known it was going to be a bit lacking, but wow, that was a terrible value ($500 for weirdly huge portions, weird wine pairings, and frankly food that wasn't great). Yikes. Service was very kind, however. We had the Sunday brunch at Hoku's and enjoyed that much more. Arancino's, the Italian restaurant, was...fine. Cocktails at the pool were lacking and food was average (but I had a smoothie one day that was really good). I know we were at a resort, but given how hard it is to get off property, it would have been nice if the food was a couple notches better (I know it can be done! Even at a resort!)3) Pool/Beach: There is a small but very nice beach area and 4/5 days we were there, the pool staff could not put up umbrellas due to high winds. We were told that they were going to upgrade their umbrella system, but we ended up paying $115/day (+ tax and tip) for a cabana. There was a cheaper option for shade (a $60 beach shade for two chairs), but man, to pay for shade every day at the beach was a real bummer. We could have cowered under a tree, but any shady areas were very crowded. The vibe at the pool was your usual kids-shrieking-loudly situation. And the kids pool is tiny (and therefore, unused by children), so if you are looking for a relaxing pool environment, head elsewhere!4) Other odds and ends: The tv screens on the gym cardio equipment are nice, but the headphones didn't work half the time. There weren't enough outlets in the room to charge our phones. The sundry store didn't have basic necessities.Bottom line, the service was very good, but this hotel needs quite a bit of work to justify its high prices." }, { "user_review_posted": 218, "user_total_helpful_votes": 101, "expertise": 0.002138951903444, "user_cities_visited": 73, "review_days": 0.244249726177437, "helpful_class": 0, "review_text": "Pros's: This hotel is in a decent location (at least if you're on the Bay side of the hotel). The front desk staff are nice.Con's: First of all, 4pm is a very late check-in time. Check-out is at 12. they need four hours to get the rooms ready??) Also, this property clearly is in financial straights. Evidence: stale, mildewed smell in room; marred furniture in the room; mismatched, ratty towels (for which we had to make repeated requests to get in the first place); only one bar of soap to use at both the sink and shower; no sundries store in the lobby (space for same is vacant); vacant restaurant space; tv remote not working properly; lack of fresh flowers in lobby.Message to Marriott corporate brand quality control: this hotel needs either a new franchise owner or a new corporate label. This particular location hurts your brand image." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.8713033953997811, "helpful_class": 2, "review_text": "This is the worst hotel I\u2019ve ever stayed in. I\u2019m an attempt to save money before a cruise, we picked this hotel and unfortunately found the bad reviews right before our visit.The staff was inconsistent and rude; I was spoken to condescendingly by both the check-in manager and the pool security guard.In the hotel laminate card, cleaning time begins at 10 am, but housekeepers walked into our room between 8 am and 9 am.This hotel has many, many rules, operating more like a pre-school than a hospitality business. Just spend the extra money and stay elsewhere." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 12, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "Across the street from waikiki beach, access to shopping, food, and everything else that Waikiki has to offer. You cannot beat the location. For a resort style large property I found the place little too crowded. The bummer was limited service for platinum guests. No water in room, no free breakfast. They gave us a few breakfast coupons but only for 2 days or something less, not for the entirety of our stay. It felt weird asking for more :). Marriott platinum ruins you for such stays because you get used to really good premium service, then you go to a resort for a vacation expecting similar service, and none of it is there." }, { "user_review_posted": 58, "user_total_helpful_votes": 26, "expertise": 0.002065997785615, "user_cities_visited": 29, "review_days": 0.976998904709748, "helpful_class": 2, "review_text": "My first impression of the Cosmo was good, but any enjoyment quickly evaporated when I went to make my usual evening tea. I always travel with Traditional Medicinal's Nighty Night herbal tea to unwind and relax before bed. Unfortunately, that is when I realized that the Cosmopolitan needs to squeeze every last dime out of their guests.I have stayed at a lot of hotels over the years, and even the cheapest of them always provided either a kettle or a coffee maker. Not so the Cosmo. They make you call room service and request a kettle, at an exorbitant rate, if you want the privilege of being able to make a cup of tea." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 14, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "We are Hyatt Place people but choose The Grand Hyatt because of the location. This hotel is huge! It's located in a very lovely part of DC and convenient to the museums, Verizon Center and Chinatown. We checked in on a Friday afternoon and front desk was backed up. We waited about 15 minutes in the cue line. The gentleman that helped us was very pleasant and friendly. Our room wasn't ready so he gave us a buzzer. we rode the escalator downstairs to use the restroom and out buzzer went off. So back up the escalator we went only to be told by the bellman that we would have to wait in line AGAIN to get our room and key card. I said \"absolutely not\", we have already waited our turn in that long line\". Our reception guy heard my loud voice and motioned my husband to come to him. The room was nice, nothing special. It was very hot, high 90's that weekend, so the AC ran non stop and was loud. Our view was ugly. Final straw was asking for an extra 1 hour at checkout and be told \"NO\" by whoever answered the call. And for this, we will not stay at a Hyatt again. Valet parking is outrageous. We found a parking garage 1 block away and paid $24 for 2 nights." }, { "user_review_posted": 115, "user_total_helpful_votes": 23, "expertise": 0.000860642171466, "user_cities_visited": 11, "review_days": 0.133077765607886, "helpful_class": 1, "review_text": "Best Pool and Lazy River in Las Vegas, Tahitian Style. The water is not too cold, just right so you can walk right in at the Pool and Lazy River and the Tubes are included. This property is beautiful and when you are there, you forget you are in Las Vegas. Very relaxing, the rooms are beautiful, you can BBQ. They have a Bar/Restaurant in the main building that is fairly new. They have Shuttles that take you down to the Strip and plenty of activities to do during your stay. Perfect for Couples, Families, Reunions, etc..." }, { "user_review_posted": 15, "user_total_helpful_votes": 6, "expertise": 0.001831623082864, "user_cities_visited": 11, "review_days": 0.10295728368017501, "helpful_class": 1, "review_text": "Great location. Few blocks of walking to Fisherman Wharf and Pier 39 where many restaurants, shops, tours, and other fun activity located. Do not need a car. Save a lot of money because parking fee is pricey unless you want to drive outside SF. There are many choice of transportation such as walking, cable car, Hop On Hop Off double deck (pass for one day or two days-prefer two days including night tour), tours.Free breakfast even same food every morning and very limited kind of food, but warm food. Save money for lunch or dinner because food is pricey, but seafood so delicious and fresh.Free Wifi.We have 3 junior suite which are roomy including a sink, a refrigerator, a microwave, a safety box, a couch.Friendly staffs.Ice machine.Quiet. Good sleep. Ask for away from elevator.Eco friendly.I give 4 stars due to waiting time for check-in. But they hold your luggages so we went for lunch and explore the Fisherman Wharf.June is winter time for SF. I found out when I got there. Bring your jacket if planning visit SF. Weather is so different between places. We have to bring jackets all the time because it's sunny here but cool and windy there. Local people told me the weather is perfect in SF from September to December.Great discount for government rate (ID required).Highly recommended \"fish and chip\" (forget its name) and burgers (670 Bridgeway) at Sausalito; pasta with seafood saut\u00e9 out of shell (Louie Linguini's) at Monterey; crab and lobster tail (Pier Market) at Pier 39.If you love seafood, you \"re right place, but they\"re pricey.Make sure to bring your own bag for shopping; 10 cents per plastic bag; $1.00 for nicer bag; 2 cents for each utensils." }, { "user_review_posted": 36, "user_total_helpful_votes": 21, "expertise": 0.002721688918312, "user_cities_visited": 170, "review_days": 0.6642935377875131, "helpful_class": 1, "review_text": "Have never been to Hawaii before . Hotel location was good and grab and go snacks at breakfast time , that\u2019s all . Our room was small , not enough wardrobe space for 6 nights and no drawer space to speak of. Heard every door slam along the corridor, sometimes thought someone was knocking on or coming through our door . Rooms were not cleaned before 3 pm on any day , twice we had to point out that room had not been serviced . After a long day out ( left each morning by just after 9 am and retuned by 2.30 pm at the earliest ) it would be nice to return to a serviced room . Air conditioning not explained , found out day before last when housekeeping left a room corner in the socket. Pool was very disappointing, only a very narrow area around the pool and as it was on roof , it felt rather unsafe . Having looked around Waikiki, we could have found better at a similar price . Lobby will look nice when work is finished .Replies to reviews are all similar, so if we should come back to Waikiki, we would stay somewhere else ." }, { "user_review_posted": 34, "user_total_helpful_votes": 39, "expertise": 0.005458522369556001, "user_cities_visited": 18, "review_days": 0.6768893756845561, "helpful_class": 0, "review_text": "It was 12 years since my last visit, and sad to see such a Grand Dame has gone so far down hill - the bell hp echoed my thoughts - its not what it used to be. The clientele is now predominantly tourists \u2013 rather than the more affluent and influential. I couldn\u2019t believe that men were wearing caps and thongs in the concierge\u2019s lounge.And speaking of the lounge \u2013 almost standing room only \u2013 with people fighting for seats and tables. The hotel needs to either limit who may enter or create a proper and separate executive lounge where I have been charged for a glass of wine etc in the evenings. The lounge food choices were rather limited and could have been more interesting \u2013 they have gone for the mass catering options maybe because of guest behaviour - Hors d\u2019oeuvres does not translate into \u2018all-you-can-eat\u2019 buffet folks!I would advise against having a letter or parcel sent to the hotel \u2013 UPS has an outlet at the hotel \u2013 and they charge $10 for the luxury of receiving a letter. And don\u2019t expect the bell hop or concierge \u2013 or any member of hotel staff \u2013 to open the door for you even in the pouring rain.So what was good \u2013 the suite was pleasant and the bed a typically deliciously comfortable Marriott bed. I haven\u2019t tried the other Washington DC Marriott\u2019s but know that I won\u2019t be back to the Mayflower \u2013 I wish I\u2019d kept those fond memories intact." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.10076670317634101, "helpful_class": 0, "review_text": "We loved staying at the Pearl, it was clean and tidy well presented, lovely staff, who are friendly and helpful, towels provided for the beach and coffee and tea for breakfast. Great spacious rooms and comfortable bedding. There was a lot of construction going on around but it did not interfere with what we were doing. Close to shops and beach and nice and quiet also. We had a two bedroom on the 9th floor with a huge bathroom. Overall a great stay." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.630339539978094, "helpful_class": 1, "review_text": "Overall was a good experience. Staff was friendly and helpful and ready to assist. location was perfect for the convention center and restaurants and attractions in the general vicinity. Rooms were adequate the lobby was cold as well as the hallways" }, { "user_review_posted": 44, "user_total_helpful_votes": 12, "expertise": 0.001213726139247, "user_cities_visited": 19, "review_days": 0.6818181818181811, "helpful_class": 1, "review_text": "We were in town for a birthday and had a family member recommend the Talbott. What a friendly place to stay. The staff was excellent. The room we had was facing the main street so we had city views. Since the hotel is a remodeled classic the room was a good size for a city room. The bed was comfortable. We didn't get a chance to eat at the hotel but I heard the for and beverage was good.I would definitely stay again! Love it!" }, { "user_review_posted": 58, "user_total_helpful_votes": 27, "expertise": 0.002149703036598, "user_cities_visited": 67, "review_days": 0.001095290251916, "helpful_class": 0, "review_text": "We stayed at this elegant property for New Years Eve. Upon arrival, the valet kindly directed us to where to place the car. He greeted us warmly and unpacked the car, great first impression. We received a ticket for our luggage and it was later brought to our room. Check-in was very quick, we did not have to wait. The hotel elevators are great, mirrors all around for taking the perfect selfie. The room was very spacious, and smelled fragrant. Lots of accessories to plug in all of your electronic devices. The bathroom is nice and spacious, the shower head is amazing. The bed is s comfortable....and check out time is 1pm. I definitely recommend this hotel for a elegant romantic stay in DC" }, { "user_review_posted": 67, "user_total_helpful_votes": 98, "expertise": 0.0069908649404410005, "user_cities_visited": 69, "review_days": 0.479189485213581, "helpful_class": 0, "review_text": "This facility was likely top notch tens of years ago, but in modern day SF, is in dire need of a do-over. From the outset, though, we had no complaints about the staff and service, it was all the build and facilities...The halls look dated, the bath accessories dated (water heating is not consistent), the Internet speed is dated (frequently drops and slows down), the soundproofing of rooms is dated (could hear standard conversations from next door), the executive lounge is dated (no ambience), and the continental breakfast is, you guessed it, dated (poor quality).Having stayed at the other Hilton, your best options are the new Hampton Inn or the Parc 55, at a much cheaper price." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.047645125958378005, "helpful_class": 1, "review_text": "We visited park central hotel, spend 2nights we arrived early and they let us checked in early we had a 21 months old baby after the flight tired the lady at. The front desk was so helpful good customer service. . The room was like a try angle shape but clean, bed was cosy everything great . Location great. close to everything. Train bus not to mention food location just about anything, I would stay here again and would recommend to anyone keep up the good job guys." }, { "user_review_posted": 54, "user_total_helpful_votes": 14, "expertise": 0.0011483402192880002, "user_cities_visited": 24, "review_days": 0.211391018619934, "helpful_class": 1, "review_text": "This is an old hotel (built 1913), and has had some changes made to keep up with the modern times (e.g flat screen TV, queen bed, free wifi, modern-ish bathroom, etc) and does not try to be anything more than a 3 star hotel, but in saying that, it was very (and I mean exceptionally) clean. The staff were very friendly and accommodating, from the front desk to the cleaners (yes the cleaners get a special mention because they were always providing a warm smile and nothing was too hard for them).Only one and a half negatives, no fridge in the rooms, thus I couldn't keep my water cold and quite small rooms (though refer to age of hotel)." }, { "user_review_posted": 3, "user_total_helpful_votes": 18, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.9687842278203721, "helpful_class": 0, "review_text": "I never stayed in the casino so I cant comment on the rooms.but i live near there and use to play the horses in the race book and poker in the poker room daily..i will say that's its a sin that smoking is allowed.they have no smoking sections which is a joke.its impossible to dodge the second hand smoke.,if you value your health stay away from there.ive had health problems,heart hurts,lungs hurt.and to prove my point just google casinos and second hand smoke and las vegas casinos and second hand smoke and you will see the sad results of people that work in the casinos and the people that visit the casinos because of the second hand smoke." }, { "user_review_posted": 77, "user_total_helpful_votes": 40, "expertise": 0.0024116896013610003, "user_cities_visited": 73, "review_days": 0.492880613362541, "helpful_class": 2, "review_text": "I organized a stay for a group of colleagues at this hotel, and I am so thankful that we chose The Royal Hawaiian. The service here was truly remarkable.First, the basics... The hotel is situated directly on Waikiki beach, and is within walking distance of tons of great shopping and dining. The older rooms have a classic (somewhat dated) uniquely Hawaiian feel, and the newer (slightly more expensive) Mailani Tower, each room has a large terrace / lanai with a beautiful view of the ocean. As you'd expect with any Luxury Collection hotel, the beds are comfortable and the rooms are clean and well decorated.The remarkable service began upon arrival. I was greeted in the driveway with a traditional Hawaiian Lei, and the front desk staff was wonderful. When I arrived in my room, the guest services / sales staff had done some research, found out I am a huge dog person, and had a Royal Hawaiian photo frame with a photo of my dog in it with a \"Missing You\" message!! Never have I received such a personal welcome amenity, and it truly made an impression. The amazing service continued throughout my stay, and even after... I had lost a tie and a belt in the hotel, and security could not find it. I received an email a week later saying they had been found, and shortly after received them in the mail with a nice note and a small gift.I will 100% be going back to this hotel for my next meeting or personal vacation!A few people I wanted to individually recognize (I can't even remember the last time I remembered this many staff members names from a hotel!!):Julie from Sales for a seamless experience and amazing personal touchesWaka from Guest Services for attentive, friendly & fast serviceJackie & Kevin from the Front Desk for all of their assistanceWendy who answered all of my In-Room Dining calls and was so helpful" }, { "user_review_posted": 75, "user_total_helpful_votes": 92, "expertise": 0.0058450108499760005, "user_cities_visited": 373, "review_days": 0.10514786418400801, "helpful_class": 1, "review_text": "Great rooms with good views, nice location that is very convenient. I could not believe the poor service at the front desk-a friend left a present (new jacket) for me at reception one evening. When I tried to collect it the next day, they could not find it. Instead of leaving a note or message for me that I had something to pick up at reception, the manager said that their policy was to pass any item left at the front desk to Security-bizarre! When I called Security, I was almost interrogated about why I only came the next day to look for my item and about the description of the front desk staff who received the item! Both security and front desk then adamantly denied there was anything dropped off for me. It was only when I insisted that they review their security cameras did they find out the truth and acknowledge that I was right. Finally they found my present the next day but by then, I had checked out. It caused me much inconvenience to go back to the hotel to pick it up. The hotel really needs to relook at their policy of how they handle things left for their guests at reception." }, { "user_review_posted": 18, "user_total_helpful_votes": 12, "expertise": 0.003126264298061, "user_cities_visited": 48, "review_days": 0.228915662650602, "helpful_class": 1, "review_text": "Nice and clean, very good service, nice staff, and very helpfull concierge. the rooms were nice and spacious but the beds arent comfortable at all. and when we asked for extra bed they got us an inflatable bed... and leave the air pump for us to do whenever the bed inflated? so much for a 4 star hotel..." }, { "user_review_posted": 41, "user_total_helpful_votes": 26, "expertise": 0.0029683812230370003, "user_cities_visited": 33, "review_days": 0.9277108433734941, "helpful_class": 0, "review_text": "Our pleasure to stay in the historic Mark Hopkins Suite. You can feel the history in the room from the moment your answer to the time you sit down and check out the classic books on the bookshelves the fireplace the view the bedroom the bathroom with a jacuzzi and the Terrace with a view of the Golden Gate Bridge are truly spectacular." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 2, "review_days": 0.750273822562979, "helpful_class": 0, "review_text": "I should say best hotel we stayed in while in Bangkok great staffs fantastic reception perfect location good food amazing rooms thanks guys for making our stay really enjoyable hoping to coming back soon" }, { "user_review_posted": 24, "user_total_helpful_votes": 24, "expertise": 0.004744565817058, "user_cities_visited": 13, "review_days": 0.22179627601314303, "helpful_class": 0, "review_text": "Stayed here for 4 nights to kick off our honeymoon... Being our 2nd stay at this hotel we had high expectations and were not disappointed.. staff were polite.. we were able to check in early and easily and were greeted with a beautiful hand tied boquet of flowers in our room.The room was spotlessly clean and comfortable.. fabulous air con.. and breakfast was plentiful with a large variety of food. Would suggest you check your mini bar bill carefully... we have been charged for more than we had... not a huge amount but I'd handed in the slip for the whole 4 nights... housekeeping had handed one in for the first 2 nights...These appear to have been added together meaning we paid twice for some products... should have checked more carefully really!! All in all a good hotel on a nice soi 5 mins walk from Asoke Sky train station." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.088170865279299, "helpful_class": 1, "review_text": "Firstly staff lack enthusiasm, if you don't want to work don't, happy faces would have been nice and polite to see.We were originally in a ocean view select room and found out roof to be leaking water, tried to say it was moisture it was like a mini waterfall! Have video footage.Ended up being moved to an ocean front view which was nice of them!The amenities fee is crap! Ate breakfast on the beach once because it was crappy food! So we spent $700+ Aus dollars for nothing what a waste!Website says \"indulge with an arrival amenity of Hawaii-made treats personally selected by the hotel\u2019s general manager\" this didn't happen!Over priced, unpleasant staff! And breakfast on the beach is terrible way to rip people off!" }, { "user_review_posted": 2435, "user_total_helpful_votes": 2109, "expertise": 0.004094586808607001, "user_cities_visited": 1101, "review_days": 0.410186199342825, "helpful_class": 1, "review_text": "Though we are Marriott Platinum Elite, and stay in San Francisco, several times each month, this was our first visit to the JW Marriott, on Mason St., just off of Union Square. We have stayed at a few other Marriott properties in Metro San Francisco, but never at this particular property.I dropped my wife off at her corporate office in the China Basin Area, and went to check into the JW Marriott, in heavy rain. My driver had me at the front door, and there the service started. Since this was a one-night trip, I had only one suitcase and my briefcase, which all clip together. The Doorman was at the car instantly, and gave me a big welcome to the property. Even though I had minimal, and easily-managed luggage, requiring no assistance, he stayed at my side, filling me in on all of the details, especially when I mentioned that we had never stayed at that property before. Things such as \u201ccheck-in to the left on the third floor, where the bar and restaurant are located,\u201d and the like. His welcome and instructions were appreciated.Now, walking into the lower lobby of the JW Marriott is akin to entering an art gallery. Well, it actually IS an art gallery! Lovely, and entertaining, and fortunately I got to spend a bit more time, when checking out, and waiting for my driver. It is well-worth the time, and not to be missed. Note that many other areas are similar, though do not quite have that \u201cart gallery\u201d feel. Wander, and enjoy.My reservation agent could not have been more friendly, or helpful, and I was really beginning to feel highly appreciated. That feeling increased, when the agent noticed our status with Marriott (and the same with SPG, as they are merging). I cannot compliment her enough, and I deal with reservations agents in luxury hotels almost every week of the year \u2013 just perfect, in every respect, and a credit to that hotel.Though I had arrived before check-in time, a room was quickly found on the 20th (Executive) floor, just below the floor with the Executive Lounge. I got information on the times of the bar, and the restaurant, both just around the corner from the Reservations Desk.Our room, 2016, was lovely, though a bit small. It was well-appointed, and had a walk-in shower, which is a plus for my wife. We faced West, and had a glimpse of the Golden Gate, but due to the weather, let\u2019s just say that the \u201cviews\u201d we had on this trip, did not do justice to the San Francisco skyline \u2013 maybe next time?I will admit that the walk-in shower, while utilitarian, is quite small, but then so was the room. The hotel is older, and is showing a hint of age here and there. Still, it is a luxurious property, and our bed (King) was very comfortable.The building sits on a fairly small footprint, and is built around an atrium. so there is open area to the sky, but with the small size of the atrium, it does not seem quite so open, bright and airy, as a few such structures. Of course, that might not be fair, as the weather was so bad, for the entire stay. However, from an architectural standpoint, the atrium design is lovely to behold, and the lighting of the common spaces is very nice.Our room had a full amenity kit, with the Aromatherapy products, a safe in the ample closet, plenty of towels and pillows, a desk and sitting area, and a large arched window with a grand view (usually) of the skyline.Since we were not dining until later, I headed to the bar in the 3rd floor lobby, and the service that I had encountered at the door, and reservations desk continued. It was the same, in the Executive Lounge the next morning, and in the Level III Restaurant, at lunch. The staff was just great. As an example, I was trying to get a few exterior photographs the next morning, but the weather was not cooperating. The same doorman, who greeted me, was there again, and when I mentioned that my wife was ducking the rain getting to her office in China Basin, he commented that he had hailed her a taxi quickly, and sent her on her way \u2013 dry. He even remembered her office address! I have only encountered such friendly, helpful and gracious service at a few hotels, and usually at a position several levels above any Marriott property \u2013 even at the top Ritz Carlton properties.When I checked out the next afternoon, I had the good fortune to deal with the same agent, who had checked me in. She remembered that we were dining at Hashiri that night, and inquired about our experience. We swapped some restaurant recs., and she commented that she had gotten to meet my wife, when she was down that morning. It felt like having a personal concierge/valet for the stay. I could not have enjoyed the friendly, personalized service more.In all, a lovely stay, and too short. We will include this JW Marriott in our monthly stays in San Francisco in the future." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 15, "review_days": 0.6204819277108431, "helpful_class": 0, "review_text": "We loved our stay at Hotel Nikko. Took advantage of the mini bar, and room service. We parked two cars, so when we returned to pick up the second... we had a fender bender on Mason. The bell caps and garage people were so sweet and supportive - even getting us bottles of water and suggested we go inside while they watched for the tow truck. I think there was a staffing change, but they all were great!Thanks for all your help. We will remember this!" }, { "user_review_posted": 21, "user_total_helpful_votes": 19, "expertise": 0.004282193954487, "user_cities_visited": 13, "review_days": 0.9616648411829131, "helpful_class": 0, "review_text": "My family and I had a great time at the Hampton Inn. We stayed a few nights because I ran the Chicago Marathon (wow, just wow - one week later I\u2019m still on a high from the event). Front desk, especially Jessica, provided exceptional service. She texted me throughout our stay to simply check in on us. The location was amazing - walking distance to Mag Mile/shops/restaurants and Grant Park (where the marathon started and finished). The room was just enough for what we needed. Loved that there were plenty of hooks and drawer space to put clothes away. My sons took advantage of the pool. It wasn\u2019t big by any means but it was never crowded. The sauna is a nice touch especially after running 26.2 miles and walking to/from hotel!!! The free breakfast buffet was more than convenient - loved the breakfast offerings - eggs, sausage, baked goods, fruit, cereal. And for a coffee lover like myself, it was nice to be able to head down to the 2nd floor for fresh coffee anytime of the day. The true bonus was the laundry. I didn\u2019t think I would use it but after running the marathon, my clothes were sweaty/damp and stinky. No one wants to do laundry on vacation but it was great to do one load ($2.25) so that I could pack up clean/dry clothes (dryer is also $2.25). I also liked the fact that the hotel is \u201csecure\u201d. You need to access your floor with your key card. There\u2019s also a safe in the room too!We loved every minute of our visit to Chicago. The city and the people are great. And this hotel and its staff made our stay that much more memorable. I would stay here again in a heartbeat. By the way, I read reviews of the fire station noise (sirens etc) and to be honest, it didn\u2019t bother us at all. You\u2019re in the city, people should expect \u201ccity noise\u201d.Special thanks to the staff at front desk when I made my way back with my family after the marathon. I ran 26.2 miles then walked 1.4 miles back to the hotel. When I got through the hotel doors, I heard cheers and claps from everyone in the lobby and desk, with Jessica congratulating me by name. And you guys gave me a much needed bottle of water! Top notch customer service. I can\u2019t thank you enough Hampton Inn." }, { "user_review_posted": 32, "user_total_helpful_votes": 15, "expertise": 0.002165397771157, "user_cities_visited": 168, "review_days": 0.40690032858707503, "helpful_class": 1, "review_text": "To those of you who have submitted bad reviews, I regret not reading them sooner. I experienced all 5 of the major complaints from previous reviewers. First, you will not be acquiring that room you think you paid for when you book the hotel, the reality does not imitate the pictures on the website. When I asked the staff, they explained that they haven't had an opportunity to photograph their existing rooms to upload on the website, and yet they had time to do so for their renovated rooms. I didn't get the opportunity to photograph my first room, so I'm using another TripAdvisor's photo (@tamarab890). You can see below, the first picture is the room I thought I booked, the second is the room we were booked in for, and the third is the room we actually stayed in after some concerns we shared with the staff. Secondly, I noticed a day in that our bedsheets weren't being changed, so I enquired at the front desk as to whether we do receive that service and they confirmed that it should be changed each time housekeeping visits. Unfortunately, they forgot a second time to change the sheets, as I used lipstick to leave faint marks in order to determine their cleanliness, but they were still there. We began leaving notes with our tips asking for the bed sheets to be changed, and that's just poor form. The wifi isn't temperamental, it doesn't work 85% of the time and that's the same with the television, it's easier to purchase an AT&T SIM card if you're not a local American for $45 for unlimited data and just stream. Lastly, the noise, our balcony doors were solid, it was the blind-like windows above our bed that allowed the noise in and it wasn't from the karaoke bar downstairs, it was the trucks delivering stock to the hotels behind us every hour of the night. You would have had the same experience sleeping on the street, or better yet, booking a nicer hotel at the last minute before your trip that would still be cheaper and much more pleasant than staying at this hotel. It's disappointing because most of the staff are very accommodating and friendly, and that's the only highlight of this hotel, so essentially you'd just be paying for good customer service (My 1 star is for the staff). Also, the hotel manager that comments on everyone's bad reviews doesn't have the power to improve your awful experience unless they were to refund everyone who has booked this hotel at the beginning of their stay and suggest they find another place. For those of you looking to book this hotel because it seems the most economical at the time, you've been warned." }, { "user_review_posted": 27, "user_total_helpful_votes": 11, "expertise": 0.0018675853388420002, "user_cities_visited": 15, "review_days": 0.073932092004381, "helpful_class": 0, "review_text": "I am living in South Africa and stayed in this hotel on my first visit to the United States. It was a very pleasant experience. The breakfast room was stocked with all kinds of nice goodies. My room was very spacious with 2 Queen size beds. I loved the idea that it was a self catering unit. It was on the bus route and made it easy for me to do site seeing. I will definitely visit this hotel again if I can afford it." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 57, "review_days": 0.13581599123767701, "helpful_class": 0, "review_text": "Hotel is lovely. Rooms were clean and spacious and the bed was huge and very comfortable. The hotel is situated in a central location and it's easy to get around on the sky train as the hotel is so close to the asok station. Tip - Buy a day pass for 140baht and you can get everywhere you need to easily. Taxis are a waste of time as traffic is so heavy and a lot of the drivers are involved in scamming tourists." }, { "user_review_posted": 56, "user_total_helpful_votes": 45, "expertise": 0.003790923850506, "user_cities_visited": 125, "review_days": 0.46987951807228906, "helpful_class": 1, "review_text": "Had a one night stay while in town for business. The W strikes a good balance between leisure and business hotel. It is comfortable but not fussy, modern but not like a nightclub. Took an upgrade to a lake view room on the 32nd floor, spectacular views of Lake Michigan. The only thing I would say is to bring an eye mask as the rooms face east and do not have blackout curtains.Location is great, on the lakeshore trail for cycling or jogging, close to restaurants and shopping. Rooms are quiet despite being on a busy road. I didn't try the pool or gym but they looked clean and well-equipped.Highly recommended and will visit again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.6095290251916751, "helpful_class": 0, "review_text": ", niceb quiet room, excellent sleeping quality, rich tasty breakfast, very good value for money. Great location near all local attractionsI\u2019ve been to that hotel almost ten times, it says it all.Reasonable rates" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.400876232201533, "helpful_class": 0, "review_text": "Old hotel. Needs a real renovation not only a paint touch up.Pool and Gym area looks like 20 years old.However, my stay in the executive floor was really nice and the staff is lovely.The airport link Makkasan and the MRT is easy to reach. Only 10 minutes walk or by Hotel bus.Taxis are also easy to get. The staff really takes care and helps you whenever possible.The rooms are not soundproof. If you have an active neighbour you can hear everything." }, { "user_review_posted": 23, "user_total_helpful_votes": 44, "expertise": 0.009177304760397001, "user_cities_visited": 25, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "Enjoyed a good post-cruise 2 nights' stay here n a Corner Room on the 8th floor that offered fantastic views of Miami Beach in all its glory, the hotel pool and a partial view of Ocean Drive and beyond. Other for than some noisy pool goers on our last day there is nothing negative we can say about this hotel!The welcome was the first surprise, arriving at just after 11a.m. thinking we could not check in for 4 hours but no, room was ready so were very happy at being able to unpack and be poolside within the hour. Was very busy but the beach itself, literally one minute away, was even busier but then again, on a hot and sunny Sunday to be expected.Room itself was fantastic, achieved a \"wow\" from my teenage daughter even; 2 large comfy beds with quality bedding, ample storage, lighting, safe, charging points of plug and USB variety, bathroom equally great - good size, good rainbow shower/hand held shower option with large panel, lots of shelving, more charging points, lovely quality toiletries and towels (unlike the threadbare variety on the cruise!) and a decent hairdryer. The balcony was a good size and overlooked Miami Beach, the palm tree laden green adjacent to the hotel and in our case the 'giant chess' patio and pool, plus some of Ocean Drive and Collins to boot.Made the most of the pool area and the Starbucks that we only realised upon check out could be reached within the hotel (!), utilised the gym and I for one was grateful for the complimentary fitness classes available as a 'resort' so enjoyed a pre long haul flight Pilates session before packing and checking out.Dining wise we had drinks and food from the poolside bar during the day, good quality all round as you would expect. Location wise its but a few minutes walk to reach the start of the 100's of restaurants and bars that line Ocean Drive so we ate out both evenings but have to say, with the noise of traffic, musicians and music blaring from these much of the way, we were actually happy to walk those extra few minutes back to enjoy the peace of 'this' end of the strip where the noise was limited to the waves of the ocean.Had a bit of time to explore when the rain hit and was grateful for the complimentary shuttle that operates along Washington, and another on Collins Ave so got to shop with again, just a few minutes walk from the bus stop back to the hotel.Were again grateful to the hotel for offering a later check out, 1pm instead of 11am which enabled us to enjoy a relaxed vs frantic morning of our last day of a long awaited holiday.Overall would absolutely recommend the hotel and whenever in Miami would stay nowhere else!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 7, "review_days": 0.6697699890470971, "helpful_class": 0, "review_text": "I\u2019m just back from a 5 night stay in the Taj and am delighted we stayed there. The room was very nice, facilities great and staff all extremely helpful and friendly. A special mention to Moussa at the pool who always greeted us with a smile. Would definitely stay again!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.43318729463307704, "helpful_class": 1, "review_text": "I live in Hawaii so bugs are a very typical occurrence, however in a hotel... This is not the norm. The building we were in was obviously going through a remodel so I will leave out some things per typical construction. However some, simply need to be said... The room had cockroaches, beetles, etc in it. The room also smelled as if they freshly painted it, but over time we started to note an almost \"moldy\" smell. Also the lady at the desk was clearly unhappy with her day and was very vocal around finishing her shift and \"getting out of this place\"." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.129244249726177, "helpful_class": 0, "review_text": "Ours was not your usual business trip or vacation at the Hotel Monaco. We are members of an out-of-state company that had a two-week arbitration in Seattle. After visiting four hotels in the area, we selected the Hotel Monaco to be our home base. We took over the entire 11th floor for three weeks and had all furniture removed from eight of the sleeping rooms and turned them into offices. This is no small feat, and the engineering department went above and beyond to get the rooms ready in time for our arrival and back into service after our departure. The other rooms on the floor were used for our team members for sleeping. It was a fabulous experience. The sales personnel, front desk staff, and the valets are remarkable people and took such good care of us. The catering, engineering, and housekeeping departments were absolutely outstanding. Everyone was extremely attentive to all our needs, including providing us with pet goldfish. When we finally left, there were tears in the eyes of some of the staff who became like family members to us. A special thanks to Isabella, Elena, Gregg, David, Steve, Nick, Erik, Wally, Kylie, Devon, Colin, and John.I would highly recommend the Hotel Monaco for business or personal travel. And remember, if you are in a situation like ours, you won\u2019t go wrong creating a work/live environment at this hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.564622124863088, "helpful_class": 0, "review_text": "Hotel was very clean including the rooms which were spacious, modern and comfortable. Loved that it was a block from the green line Metro stop - very convenient to get around the city. Our suite was perfect for my husband and our 2 boys. The hotel is 1/2 block from the new Nationals baseball stadium so a good deal of new restaurants are popping up in the area. Would stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.374041621029572, "helpful_class": 0, "review_text": "I stayed at the Capitol Hill Hotel for 38 nights and it was wonderful in every way. The location can't be beat and the staff was fantastic. I will focus my review on these two aspects.EVERYTHING is within walking distance; bars, lounges, international cuisine, metro stop, tourist sites. The best part was that it is extremely quiet. I never heard any noise the whole time I was there.The staff was excellent! I got to know everyone, and they all seem genuinely interested in getting to know the guests and providing top notch service. If I needed anything, such as a garbage bag, or dish soap, they would bring it up to my room within minutes. They also provide a great breakfast in the morning.This was a great stay and I also greatly appreciate the fact that it is a pet-friendly hotel." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 5, "review_days": 0.755202628696604, "helpful_class": 3, "review_text": "More than terrible. This was our worst hotel experience EVER.Noisy disruptive and no room cleaning due to striking workers and a management who just do not care about their clients. No rate reductions offered or given despite the many disappointments during our stay. Shower drains backed up , lack if services and long delays to check in. Basically this hotel treats its paying guests with contempt and presumes that their clients will stay loyal,We would never use this hotel group again, they do not deserve any customer loyalty and there is plenty of choice out there. We would have cancelled our stay if possible but this proved impossible." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.66538882803943, "helpful_class": 1, "review_text": "We had booked a city view room. We ended up with an amazing view of the mountains and city. Branden checked us in and was so helpful and friendly. Later that day, he had even left us a gift in our room and called to check on us and make sure we were pleased with our room. The hotel isn't huge, it's basic and not as modern as some hotels. However, I didn't fly to Hawaii to stay inside a hotel the entire time. It was extremely clean and everything worked properly. The breakfast buffet was actually really good and service was great. The lunch was also good and very affordable. I have zero complaints. The location is perfect and I would stay here any time in the future. Thanks to the staff for a wonderful trip!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 24, "review_days": 0.589813800657174, "helpful_class": 0, "review_text": "After 2 flight transfers we finally reached the property at 1230 am. We were greeted by the desk staff upon checkin. We were informed that since it was our 40th anniversary we were upgraded. To our surprise the upgrade was to a one bed room penthouse suite. We couldn't ave been more delighted. When we reached the room we were even more in awe of the spacious room. There was a kitchenette , living room and bedroom. While at the desk we had asked what our view would be , the clerk answered you are at the top so you will have a view of everything. We went out onto the balcony to discover that we could see the ocean in one direction and mountains in another . Just spectacular ! The property has 2 restaurants , a pool , gift shop and concierge desk . Al staff were friendly and happy to answer all our questions. This was our first time flying internationally anywhere. We were in complete awe of the beautiful Hotel and surroundings. We couldn't have asked for more. We ate in the restaurant in the lobby for our breakfasts which were buffet style and delicious ! We booked a few tours though the concierge desk per Allison who was very helpful and informative. The desk staff helped us with learning the local bus schedule to help us explore the Island on our own. All desk staff were knowledgable and helpful with any questions we had. Dean helped on more than a few times on what to see and where to go.I would definitely recommend this property to anyone . We would stay here a gain if given the opportunity. We hope to one day return to see and do more. This was a trip of a lifetime !!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.366374589266155, "helpful_class": 1, "review_text": "The room was disscusting, the smell of cigarette smoke was through everything. I asked to have thebalcony don't door opened and they said they dont alllow that, they instead sent a maid to spray into tne room but this covered up tne smell for a short period then it was back again. This was an upgraded room too.There is also lots of work being undertaken floors above and below hammers knocking throughout the day.Absolute no feeling for service complimented by filth." }, { "user_review_posted": 70, "user_total_helpful_votes": 16, "expertise": 0.0009993537302370001, "user_cities_visited": 27, "review_days": 0.9200438116100761, "helpful_class": 0, "review_text": "The Chancellor Hotel is a historical hotel and with only 15 levels it was the highest building in San Francisco when it opened early in the 19th century. The rooms are small compared to modern standard, but still feels very comfortable. It\u2019s very central situated with many possibilities of dining in the area.I will stay at the Chancellor next time I\u2019m in SF." }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 151, "review_days": 0.24972617743702002, "helpful_class": 0, "review_text": "Wonderful hotel! Rooms were clean, bedding was very nice and made for a great nights sleep. Hotel upgraded us to a club room. Club level lounge was nice, but very busy in the mornings, but cleaned and well stocked.Great location. Hotel has a walking way to the underground, which will take you all over the city quickly." }, { "user_review_posted": 45, "user_total_helpful_votes": 28, "expertise": 0.002910490762195, "user_cities_visited": 164, "review_days": 0.43702081051478603, "helpful_class": 0, "review_text": "Beds were comfortable, staff friendly. Drinks waaay over priced and the cocktails are not worth what you pay. Great location to bars and the BTS sky train. Breakfast is plentiful and really good. It's ok an hotel that needs a a face lift it's rather dated." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.799014238773274, "helpful_class": 1, "review_text": "With this hotel is right on the beach and with the prices they are charging per night I had a little higher expectation of this hotel. First, the location is great, it has easy beach access, nice pool, beautiful lobby, it\u2019s right by some great shopping I thought this would be a perfect hotel for me and my friends. However, the rooms are very small, there was barely enough space for me to walk around the 2 double beds. The bathroom was filthy, there were hard water stains all over the shower, it looked like the cleaning services never touched the shower the entire time I was there and the hand held shower head was broken. I went to the front desk to request a bathroom cleaning but it didn\u2019t look like anyone cleaned when I came back. I had a safe in my room that had a hole drilled trough it so it was completely unusable. I had some excursions planned and wanted to lock up my valuables, I had to go to the front desk where they had storage lockers but you need a managers key and the key to your locker to open it. When I got back to pick up my stuff the manager on duty couldn\u2019t find the managers key so she had to call another manager. This whole ordeal took 30 minutes so I said forget this and just kept my valuables on me the rest of the time I was here. I did talk to another manager about my stay and he waved the resort fee but when your on vacation you want a clean hotel and to know your valuables are safe." }, { "user_review_posted": 58, "user_total_helpful_votes": 44, "expertise": 0.0035726923033020004, "user_cities_visited": 66, "review_days": 0.66867469879518, "helpful_class": 2, "review_text": "We could not have been happier with our choice of the Marriot's Grand Chateau for our family's 3 night stay in Las Vegas recently. The location was perfect, just off the strip and a short walk to all the action. We liked that there was no casino in house, as we were visiting with our teenage boys, this was not necessary for our stay in Las Vegas.We stayed in a 2 bedroom villa, which was so spacious and had a great view of the Vegas lights and airport. It was very convenient to have the full kitchen as well as a washer and dryer. The bathroom to the main bedroom had a fabulous big bath to soak in at the end of a big day exploring Vegas. The villa was well appointed and very clean. The beds very comfortable.We ate dinner in the restaurant in the lobby one night, the food and service were both great. We particularly liked the restaurant and bar next to the pool on level 5, very relaxing for lunch or refreshing beverage." }, { "user_review_posted": 24, "user_total_helpful_votes": 14, "expertise": 0.002721688918312, "user_cities_visited": 38, "review_days": 0.032311062431544, "helpful_class": 0, "review_text": "I usually stay at a nearby hotel when traveling to San Francisco, but they have been bought out and jacked up their prices. I had stayed here at the Chancellor about 30 years ago and thought I'd try it again. It was very quiet (except for the ringing of cable cars) but once we closed the window we slept very comfortably in an amazing bed. I loved the old charm of it. We got a 2 for 1 drink coupon which we promptly used after arrival through Friday traffic. We also got an online deal that included parking just a block and a half away. I would definitely stay here again!" }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 3, "review_days": 0.9748083242059141, "helpful_class": 0, "review_text": "We really enjoyed out recent stay at the Park MGM in Las Vegas! From the minute we parked (extremely easy accessibility!) to check-in (Front Desk staff, Ashley was outstanding!) and the beautiful room, view and comfort of the bed, furniture and ambiance, we knew we were in for a wonderful vacation stay in Las Vegas! The restaurants were fantastic with many delicious options and professional staff. The location is such a perfect spot on the strip to be near so many other fun Vegas adventures to enjoy. We will definitely be back next year to stay at the PARK MGM!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 5, "review_days": 0.6078860898138001, "helpful_class": 0, "review_text": "Good hotel, clean and wide beds. Nice bathroom. We checked-in late night, at 2am, the front-desk employer was in a bad mood, not even talk to us properly or look at us while doing the register.The bad point is parking, $59 to let inside the hotel. You'd better park on the street." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23165388828039402, "helpful_class": 0, "review_text": "I liked that there was a restaurant and coffee cafe located on the main floor for convenience, although the coffee cafe was closed the morning I wanted to try it out so I can't comment on the quality. My room was clean, and the bathroom was clean which was nice. Overall I was happy with the amount I payed and the room I got." }, { "user_review_posted": 299, "user_total_helpful_votes": 226, "expertise": 0.0035592546710370002, "user_cities_visited": 563, "review_days": 0.035049288061336004, "helpful_class": 0, "review_text": "I have stayed at the Capri on about five occasions and up until now was well satisfied. They have free parking and the location is excellent. This trip was different however. First, I called to reserve a room on the first floor but when I got here, they put me on the second floor in a room facing the street. They have the most pathetic \"free\" breakfast I have seen yet. Total junk! Finally, I had to ask the front desk to get the coffee and towels that the maid forgot to put in the room. Somebody's falling down on the job!" }, { "user_review_posted": 64, "user_total_helpful_votes": 36, "expertise": 0.0026205450733750003, "user_cities_visited": 25, "review_days": 0.44304490690032805, "helpful_class": 0, "review_text": "Stayed for a week in March, 2017. We were very happy with our stay. Excellent location. Front desk service was efficient and friendly. Rooms are small but not too small. Great bathroom and shower. Would definitely stay again." }, { "user_review_posted": 62, "user_total_helpful_votes": 24, "expertise": 0.0017689791530960002, "user_cities_visited": 25, "review_days": 0.055859802847754006, "helpful_class": 1, "review_text": "I just recently stayed at the Carlton in San Francisco. The location is outstanding, although it is at the edge of a seedy district. But it's safe to walk the streets and the ease of getting to restaurants. bars and shopping is amazing. From here it's four blocks down to Lers Rois, one of my favorite SF hole in the walls. The rooms are slightly small but nicely redone. They have a great meet and greet hour at 5 PM each day, includes a free glass of wine and music. It was well attended by other patrons and it's a good way to meet other visitors. We were able to get a reduced rate online of $160 night and for the location in SF it is a great deal" }, { "user_review_posted": 23, "user_total_helpful_votes": 6, "expertise": 0.001156158101022, "user_cities_visited": 68, "review_days": 0.08214676889375601, "helpful_class": 0, "review_text": "The hotel was walking diestance to everything we needed! Train station, the Mall, The Dubliner,and the Metro! WHat more could you ask for? Our care was at the lobby before we got down there EVRY time, the front desk was knowledgable and friendly esp Ms. Washington! The lobby had a great bar with a fun room to play billards that was ultra modern.I didnt like that you had to pay for WIFI but thats the only negative. I cannot wait to come back!" }, { "user_review_posted": 93, "user_total_helpful_votes": 54, "expertise": 0.00270863809961, "user_cities_visited": 23, "review_days": 0.527382256297918, "helpful_class": 0, "review_text": "The location is unbeatable with sooo many shopping mall surrounding it with pratunam market at your doorstep. You cannot go hungry as literally hundreds of food stall ranging from tomyum, seafoods, fruits and ranges of rice including halal ones. The room is big and also the toilets but as the photo below shown, the quality is lacking. Things are fallen apart and the management should do something about it. Seriously it endangers the visitors and some serious incident will happen if no rectification is done immediately." }, { "user_review_posted": 64, "user_total_helpful_votes": 14, "expertise": 0.000951671631909, "user_cities_visited": 27, "review_days": 0.020262869660460002, "helpful_class": 1, "review_text": "Was nice and clean but dated. Evening hours are loud if you're have the water view. Lot's of traffic. Parking is on the first 3-4 levels.It's close to anything you might need. Staff was friendly and accommodating. I'd stay here again if I were in town for business." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.07557502738225601, "helpful_class": 1, "review_text": "Elderly hotel that is extremely handy to city transport and good shopping. The Concierge was extremely helpful......he actually speaks English English and nothing was too much trouble for him as far as helping with directions and local transport..Unfortunately my room was extremely draughty and the cold wind blew through the old sash windows straight onto my bed. This is my only complaint of the hotel." }, { "user_review_posted": 30, "user_total_helpful_votes": 7, "expertise": 0.0010224723233660002, "user_cities_visited": 21, "review_days": 0.140197152245345, "helpful_class": 0, "review_text": "Great hotel down the quiet end of Waikiki beach. Easy to walk to all the main shops and restaurants, right opposite the zoo and 5 minutes walk from aquarium .eould def stay here again. Nice friendly staff and good facilities. Has a free bus to Alo Moana shopping centre running every 45minutes." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 31, "review_days": 0.6708652792990141, "helpful_class": 1, "review_text": "Loved staying here, the pool area is perfection and the service around the pool is wonderful. You feel secluded from the intensity of Waikiki.Just one thing - the bathrooms have a fabric shower curtain, which I find repulsive, trying to shower without it stuck to your body is not how to enjoy one of life's simple pleasures.Also the female staff around the pool would probably appreciate wearing clothes rather than a piece of table cloth around their waists.Otherwise loved it!" }, { "user_review_posted": 66, "user_total_helpful_votes": 58, "expertise": 0.004156092537423, "user_cities_visited": 29, "review_days": 0.613910186199342, "helpful_class": 0, "review_text": "This was my second time staying at The Jefferson Hotel in DC and it's seriously the most wonderful little hotel I've ever stayed at in the capital. The lobby is small and beautiful and you sit down to check in. They always have either a warm or cold beverage available and bottled water at the front entrance, especially when the weather is hot in DC, this is a most welcome small touch. Kevin, William, Lucila, Vivian, Felicia and Joshua at the front desk are all very helpful and kind. I work as a front desk agent at a 5 star hotel in NYC and all around the hotel had wonderful service.I love the hotels unique history, the intimate feel, the gorgeous book room where you can read the paper, have morning coffee or tea or a meal, the Quill bar is just perfect, the bartenders are great, especially Michael, Brian and Rachel- all super nice and welcoming, and the food and drinks both in the lounge and room service is delicious and presented wonderfully. Their holy grail drink is amazing and the hotels room service pancakes are possibly the best I've ever had in a hotel. Same goes for their delicious fries!The rooms are wonderful. My last stay was in a deluxe room that had a gorgeous soaking tub and wonderful bath salts. The AC/Heating is easy to use, the pillow top beds are incredibly comfortable and the rooms are very well sound proof as well. The hotel also leaves a welcome note, cookies, and beautiful bottles of in house filtered water, which is really nice. The shower also incredibly strong and powerful.I just love the feel of the hotel. Its very small and discrete and offers the level of personalized service that can only be found in a smaller property. I don't think I could every stay anywhere else in Washington- I'm so in love with this stunning hotel. They do a wonderful job and I can't wait to return next month!Thanks for being my home in DC.Sincerely,Patrick WinklerNew York, NY" }, { "user_review_posted": 19, "user_total_helpful_votes": 48, "expertise": 0.012154683298779001, "user_cities_visited": 13, "review_days": 0.009857612267250002, "helpful_class": 1, "review_text": "My sister and I stayed this past weekend at the Edgewater for a girls' shopping weekend. It was not a terrible experience by any means, but it wasn't great either. We were OK with it because we had gotten our room half price on priceline, but we both agreed that we would have been quite upset with the hotel if we'd paid the advertised price.The good: hotel is nicely decorated, rooms are nice enough with gas fireplaces and really intelligently designed bathrooms.The bad: the train is NOISY and woke us up at night. The air/heating system is even noisier!! -also woke us up at night. The location is really not convenient to downtown, as unless you pay an arm and a leg for parking (over $40 per night) you will not have in and out priveleges with your car so you'll have to walk. There are some sketchy areas to walk through at night between the hotel and downtown, and the restaurants within immediate walking distances are either extremely expensive or not that good.We also found the staff not particularly friendly (one staff member was actually very rude to my sister) and we were surprised that they told us that almost all their waterfront rooms were open but did not offer a complimentary upgrade - I understand that we purchased our room on priceline so perhaps we were considered second-class guests, but I use priceline frequently and EVERY other hotel has upgraded me when they had rooms available (even without my asking) - it just seems like good business to not leave your best rooms empty.All in all, we definitely will not be back to the Edgewater, particularly at the full retail price. Too many better options in Seattle." }, { "user_review_posted": 124, "user_total_helpful_votes": 47, "expertise": 0.0017298266969920002, "user_cities_visited": 124, "review_days": 0.24041621029572802, "helpful_class": 1, "review_text": "I booked the hotel as part of a package deal through Hawaiian Airlines (which is another story in itself). Checked in with Nicole who was in short, fabulous! I am only a silver elite member so I was not expecting much. We were upgraded to a larger room with a balcony view of the beach across the street. We received a free buffet breakfast every morning. Plus lots of little extra discounts & freebies. The bellmen who brought us to the room was wonderful as well, full of tips and plenty of free bottled water for the asking! And we asked, everyday & was cheerfully handed water with a smile. I need to make special mention of the concierge, Jing. She too was wonderful. She spent a good deal of time booking day trips for us as well as arranging 2 nights in Maui for us. She was never pushy and respected our choices. Very professional. The cleaning staff did a great job and were so friendly and accommodating. Make sure to stop in at the hotel restaurant, D.K Steakhouse, expensive but worth it. I usually find hit or miss with the Marriotts but this time they hit it right out of the park! Why are people sooooooooo much nicer in Hawaii? Is it the weather?" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.29846659364731604, "helpful_class": 0, "review_text": "Thanks - really nice place in a great location. I just wish they had USB ports to charge my iPhone since I forgot the wall attachment." }, { "user_review_posted": 15, "user_total_helpful_votes": 2, "expertise": 0.0005369818676670001, "user_cities_visited": 309, "review_days": 0.704271631982475, "helpful_class": 0, "review_text": "Stayed 5 nights during July 4th week.The good: The staff all around was very friendly and very helpful. The pool is great (although very hot in the middle of the day as there is limited shade. Good bar and nice little perks like the welcome basket, shaved ice, cruisers, etc.The bad: Two staff complaints. One was the restaurant. Very slow service and not responsive to requests (asked for water and took over 10 min. asked for syrup for pancakes and they half gone by the time it arrived - and it was NOT busy - 6 tables total).Second is maid service. The room is VERY basic. No coffee maker. So they sent one up - Krug style. First was broken, second dumped half the coffee into the cup. Staff never replaced the coffee - even when I put in a request. Also, never replaced glass wear, or picked up dirty bar glasses from the room.Back to the room. Marriott prides itself on trying to save the planet by asking you to hang towels if you don't want them washed, if you don't want sheets changed, etc. Well they designed a bathroom with ZERO hooks! No place to put a face towel or bathtowels other than the floor when you have 4 people in the room. IF there was two people, you could get creative and hang them in the closet or shower door when both done." }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 4, "review_days": 0.517524644030668, "helpful_class": 0, "review_text": "Not sure about how to rate it above a 3 but not quite a 4 in my book. I've been here before and know that the Kona tower has smaller rooms. The room was as expected but you can really hear the bathroom (sink, faucet, etc) in the next room when being used. The door to the bathroom swings inwards and blocks the access to the tub (if you want to leave the door open). The staff was really friendly and the valet gave me some good directions. The down escalator wasn't working at the time and there really weren't any signs giving you any options (no stairs) of how to get down to the lobby although the elevators were close by. Parking was pretty expensive but comparable to the Waikiki hotels but this hotel is pretty centralized if you wanted to just walk around the area. Stayed on a Monday night and the night club/bar didn't open in the evening. But overall, I like this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8510405257393201, "helpful_class": 0, "review_text": "Absolutely love that it is self check in at the new tablets which are great and fast. The pool was awesome our server was great she came around every 15 minutes. Our room was extremely comfortable we got the queen double beds" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.087075575027382, "helpful_class": 0, "review_text": "Beautiful hotel - had a room with the seaside view. Definitely worth the extra dollars. Comfortable beds and walking distance to all the sites.There was no pool which the kids didn't like but they liked everything else. The coffee in the gift shop was great!" }, { "user_review_posted": 70, "user_total_helpful_votes": 147, "expertise": 0.010084960829747, "user_cities_visited": 87, "review_days": 0.627601314348302, "helpful_class": 0, "review_text": "After doing a little bit of research on where to stay in Bangkok, we decided to stay in the Sukhumvit area. Mostly because it has both metro and the skytrain stations. After checking trip advisor we booked five nights at this hotel through Expedia for \u00a3414. I think this hotel has lots of positives, the staff are great very helpful, the breakfast varied and good and the breakfast staff again very good. We booked a corner suite which although was lovely.... was starting to show its age a little bit and slightly dated and in need of a little bit TLC. The bathroom was great with almost another room for a walk in shower.We arranged with the hotel to pick us up at Bangkok International airport. It was the hotel limousine service. And was 1400 THB. It was fairly pricey but we decided to use it because it was our first time in Bangkok and we didn\u2019t know how the taxis et cetera worked. When we left we got a taxi to Don Mueang airport for 400 THB!!! Some difference!!I felt the level of housekeeping once we had arrived wasn\u2019t as good as it could be. After three days I had to leave a note on the bed saying please change the bedding even though it said on the little notice that the bedding will be changed every day...I also liked the fact that this hotel was not huge! It was fairly big but not so big that you felt you were lost. The tuk tuk from the hotel to the skytrain station took five maybe 10 minutes if traffic was bad. We usually walked back from there and after a long day in Bangkok it did seem like quite a long walk and the traffic and pavements in Bangkok are pretty horrendous at the best of time....You could call the hotel from the skytrain station and he would come and collect you but sometimes the traffic was so bad you are in fact quicker walking. If I were to go back to Bangkok would I stay in this hotel? I think I would if the price was right. It is a great location and the hotel met our needs for our first day in Bangkok." }, { "user_review_posted": 110, "user_total_helpful_votes": 25, "expertise": 0.0009930486593840002, "user_cities_visited": 137, "review_days": 0.001642935377875, "helpful_class": 0, "review_text": "Nicely located near the Dubai Mall and accessible to the work areas I needed to go to.Service was good.Food was very nice: Great breakfast spread and effective services.Good nice dinner in the Indian restaurant." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 58, "review_days": 0.8959474260679081, "helpful_class": 0, "review_text": "Loved this hotel. Smack bang where all the action is. It is literally on the beach. Beautiful Banyan tree which gives cover over tables and dining area. Spacious rooms and the softest beds. Very friendly staff" }, { "user_review_posted": 173, "user_total_helpful_votes": 50, "expertise": 0.0012928128661340002, "user_cities_visited": 55, "review_days": 0.49780941949616603, "helpful_class": 0, "review_text": "Had an exceptional experience at the fairmont! Staff very helpful and accommodating. Wish they had a pool and jacuzzi as well as a larger gym. Rooms need new furniture and a paint job. One particular person was so helpful in helping me with accommodations for my 87 year old mother (Gail, the concierge)" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 29, "review_days": 0.584884994523548, "helpful_class": 1, "review_text": "The cheerful, efficient attitude of every employee we interacted with at the Orchard made our stay there one of the best travel experiences we have ever had. The hotel was clean, quiet and very comfortable but above all we felt that the staff truly cared that our stay there was perfect. From the doorman and front desk staff wishing us a sincere \"welcome back\" as we returned from our days' adventures to Lily and Mitch cheerfully serving us our delicious breakfast each morning we felt that their concern for our well being was genuine. A truly wonderful place to stay in a beautiful city!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8263964950711931, "helpful_class": 1, "review_text": "Bad experience , very poor service for outside restaurants not accommodating to the weather does not have a warm and humble atmosphere. They ruined our 10yr anniversary day and Valentine\u2019s Day. Cater for Arabs" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6856516976998901, "helpful_class": 1, "review_text": "The noise level (floor 5) was too much every am at 4 am we were awake w the sounds of beeps and garbage collection.Our bathroom was ok but final check should have been done as we had hair in the tub." }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 5, "review_days": 0.296823658269441, "helpful_class": 0, "review_text": "The Argonaut is not just convenient to Fisherman's Wharf, but provides a relaxing and comfortable atmosphere. Our room had a great view of Alcatraz, nicely furnished and qulity bed and bedding. The restaurant was an added bonus." }, { "user_review_posted": 156, "user_total_helpful_votes": 101, "expertise": 0.003032900748888, "user_cities_visited": 84, "review_days": 0.1078860898138, "helpful_class": 1, "review_text": "Hotel conveniently located at centre of the Strip so we walked relatively less up and down to the restaurants and different hotels.Hotel is next to Bellagio and one might easily miss the entrance given its small size.We were upgraded to a 2 room suite on the first stay. Room size was enormous, with walk in closets, 2 bathrooms, TV in every bedroom, full kitchen facilities. We saw guest laundry facility but never tried as we stayed for 1 night only.We stayed for another night after we returned from Grand Canyon but didn't get upgrade this time. Kids stayed at the sofa bed which with springs too weak and mattress too thin. We stuffed cushions from the sofa to make it more usable.Housekeeping obviously made efforts when preparing the rooms with flowers made out of towels / tissue paper.Didn't use other facilities so can't comment.Overall not bad for a stopover to other places." }, { "user_review_posted": 7, "user_total_helpful_votes": 10, "expertise": 0.006825239198625, "user_cities_visited": 7, "review_days": 0.07995618838992301, "helpful_class": 2, "review_text": "As we pulled up to the front door to check-in my husband took the last sip from his water bottle. Before he could dispose of the bottle the valet whisked it out of his hand and replaced it instantaneously with a Fiji water. This set the tone for a lovely 2 night stay at the Hay-Adams. We particularly enjoyed the cushioned slippers left by our bedside each night. Our view of St. John's Church from our balcony was cheerful and sunny. The location is perfect. The service, divine!" }, { "user_review_posted": 22, "user_total_helpful_votes": 6, "expertise": 0.001213726139247, "user_cities_visited": 252, "review_days": 0.6779846659364731, "helpful_class": 0, "review_text": "The staff were so nice and the beds were super comfy.The location is within three blocks of the Smithsonian Portrait Gallery aaand a little further walk to the mall. It was great to be so close to awesome sights and great restaurants." }, { "user_review_posted": 73, "user_total_helpful_votes": 55, "expertise": 0.00354746606328, "user_cities_visited": 35, "review_days": 0.8526834611171961, "helpful_class": 0, "review_text": "We stay 2 nights and was a very special night for us. We were celebrating our wedding anniversary and they cross all way to make our stay incredible amazing.From the concierge, reception all staff did everything for us.I can\u2019t not thank you all this incredible team enough.The room view, superb breakfast with two restaurants for your choice, amazing pool area, sauna , gym area etcDefinitely one of my favourite hotels in Bangkok and can\u2019t wait to be back again.Thanks for all team on concierge for help me with my bag and thank you for all reception team for made our wedding anniversary unforgettable." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.7984665936473161, "helpful_class": 1, "review_text": "Paid in full for a suit for 4 people. Got a single bed for one. Later charged hundreds for rollaway beds plus taxes. Broken beds, nonfunctional shower, 2 towel for four people on some days. But the funniest , is few hundreds dollars of some surprise \u201csurcharges\u201d, which front desk had difficulty to justify. Promised to have beach. Sure- the ocean is almost a mile away." }, { "user_review_posted": 107, "user_total_helpful_votes": 25, "expertise": 0.001023984754692, "user_cities_visited": 30, "review_days": 0.21686746987951802, "helpful_class": 1, "review_text": "If I could pull a dumpster out off my rear and then with everything in it, build a hotel; this would be the result. This is the truest example of lipstick on a pig.. Everything looks nice but the staff is rude and unhelpful, unapologetic, and straight up lazy. There is only one parking option which is $60 US after you have already sold your oldest child to pay for the room.. Insane. Garbage. You are better off staying on the street." }, { "user_review_posted": 16, "user_total_helpful_votes": 10, "expertise": 0.0029239766081870003, "user_cities_visited": 10, "review_days": 0.032858707557502004, "helpful_class": 2, "review_text": "I stayed here for almost a week. Only good thing about this place is the concearge staff members. But the guy standing in front of the hotel call taxi cabs is a crook. Don't trust him to get a reasonable taxi. He will always get you the more expensive one.Rooms are good size. Comfortable. But the service is poor. house keeping should improve alot" }, { "user_review_posted": 30, "user_total_helpful_votes": 10, "expertise": 0.001507962779065, "user_cities_visited": 22, "review_days": 0.47426067907995606, "helpful_class": 0, "review_text": "After reading the negative reviews I was a bit scared of what to expect ... but for no reason! We stayed at the Alexis Park for four nights and everything was clean, convenient and pretty much up-to-date. Big room with plenty of space for stretching out and storing luggage, small kitchenette (yes, a basic supply of knives, plates etc. would be great), good bathroom with nice shower and tub. It was surprisingly quiet, especially with the airplanes stopping after 10 pm. No sounds from neighbouring rooms.Staff was friendly and helpful and the whole resort seemed to us very peaceful and well cared for. There are three pools; one was closed for the season, the other two were a bit too cold for my liking, but it was only the beginning of May and not very hot.Their complimentary Strip shuttle worked greatly for our needs. It runs from 11.30 am every hour forth and back. In the morning we walked into town (15 minutes, maybe not so pleasant in the summer heat, but okay for us), arranged a pick-up in the afternoon (you should tell reception you need one; you can also call up to 30 min ahead), had a rest or pool-time back at the resort and took the shuttle back to the strip in the evening. The last pick-up shuttle is at 10.30 pm but as we traveled with a child we didn't go back later then 9.30 anyway. For pick-up at the Miracle Mall, don't expect the driver to be there on the minute; but yes, he will come, usually within ten minutes. The shuttle also goes to the airport starting at 7 am.All in all, it was a very pleasant stay at a great rate and we definitely did not regret our decision not to stay in one of the hotels on the strip." }, { "user_review_posted": 85, "user_total_helpful_votes": 35, "expertise": 0.0018887396070640002, "user_cities_visited": 153, "review_days": 0.179079956188389, "helpful_class": 0, "review_text": "We spent one night in San Francisco on our way to Northern California after a six-hour flight from Boston. We were all quite tired after a bit of sightseeing, and the Omni was perfect for getting a good night's rest. On the advice of this group (thank you, Trip Advisor!) we chose the Omni for its service -- and we weren't disappointed. The room was very clean, the beds quite comfy. Our room had a sofa bed so the kids wouldn't have to sleep together. Everyone was as friendly as could be. We will definitely stay at the Omni again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7771084337349391, "helpful_class": 0, "review_text": "Amazing experience.Great to see local people working in the hotel & one that stood out was Mr. Aref.Mustafa coffeeman ... and fawziyaa she have very nice taste coffee and beautiful smile and abdulaziz very friendly" }, { "user_review_posted": 87, "user_total_helpful_votes": 34, "expertise": 0.0017869802823400002, "user_cities_visited": 276, "review_days": 0.031215772179627004, "helpful_class": 0, "review_text": "The hotel was nice and clean. Hardwood floors and some neat comforter blanket wrap thing they want you to try. It was near the space needle and everything around there, but a bit far to walk to the market and shopping area. They did however have a shuttle you could book or call to go many places. I used this once, but like walking so was fine for me. Staff was nice, but a bit overworked when I tried to check out. My main issue was with the noise from the room above me. Could hear some hanky panky for a while one night, so had to turn on my tv loudly to go to sleep. Appreciated the free water and popcorn in the room though. Wifi access was good." }, { "user_review_posted": 30, "user_total_helpful_votes": 10, "expertise": 0.001507962779065, "user_cities_visited": 14, "review_days": 0.22179627601314303, "helpful_class": 0, "review_text": "This hotel has a fantastic location. Minutes walk from the White House.The rooms - we had a junior suite - are spacious and bright. The superior room which my daughter had is a great size too.All the staff are most helpful and we particularly benefited from the advice of the concierges.I would thoroughly recommend staying here." }, { "user_review_posted": 304, "user_total_helpful_votes": 89, "expertise": 0.00131099844945, "user_cities_visited": 172, "review_days": 0.059145673603504006, "helpful_class": 0, "review_text": "Hotel Chicago is an excellent hotel providing large rooms and in a perfect location. The staff are excellent and very friendly, making the stay a joy. Many restaurants within walking distance and the House of Blues is across from the front entrance of the hotel. An excellent stay while in Chicago." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 5, "review_days": 0.907995618838992, "helpful_class": 0, "review_text": "Very nice hotel and funny rooms.We recommand this hotel as a very good place in bangkok.The second time for us : we came here on 2013.Good handmade breakfast but unfortunatly the restaurant is closed at the moment.Hope come back soon. E&V France" }, { "user_review_posted": 26, "user_total_helpful_votes": 8, "expertise": 0.001383478046834, "user_cities_visited": 148, "review_days": 0.174151150054764, "helpful_class": 0, "review_text": "My wife and I came to SF for a weekend visit. The location is good (not great). Free parking is a plus. Room was adequate - clean, but nothing special. A/C unit was extremely loud. Light in bathroom buzzed very loudly. Several eateries in walking distance. All-in-all, it was okay, but we'll look elsewhere if we come to SF again." }, { "user_review_posted": 52, "user_total_helpful_votes": 11, "expertise": 0.00091666030097, "user_cities_visited": 26, "review_days": 0.375136911281489, "helpful_class": 0, "review_text": "The door men were very welcoming and helpful. The lobby is very inviting. We stayed on the club level. Our room was not ready so they sent us up to the club to wait. There we were warmly welcomed with champagne into a bright club room on the 8th floor. This was not your ordinary club! They had complimentary wines, champagne and cocktails all day. They have breakfast, light lunch and snacks, appetizers and dessert depending on the time of the day. Concierge was there to help with any reservations needed. Also wait staff that keep the large room clean and to help you if something was not out. Our room was beautiful, quiet, clean with very nice amenities. The bed was so comfortable. The location is the best. Close to everything, yet quiet. We walked everywhere. This is a 5 star hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9539978094194961, "helpful_class": 0, "review_text": "We spent 2 nights at Dwaraka, we wish we could stay longer. Not to worry, you are on my list to visit again when we plan to go to Bali. Amazing location, the staff is kind and helpful. Breakfast was good. We enjoyed eating breakfast at Balcony and hearing the rooster." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "Harbor Court Hotel was wonderful all around. We had an awesome view of the Bay Bridge and Embarcadero. Customer service was top notch thanks especially to Rob who assisted us from the beginning by phone upon making the reservations, then in person during our stay. Other staff members were great as well. Pet friendly environment was also a plus !" }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 10, "review_days": 0.292442497261774, "helpful_class": 1, "review_text": "The hotel was good, far better than what other reviews suggest. The bar next door was good - food was lovely, with good service. The location of hotel is excellent, your in the middle of everything, the room itself was comfortable, don't see why people complain about it being small - compared to Europe it's a suite! The only negative was the price of the parking, was expensive, especially when your car is hanging around outside for 30/45 minutes, and that you have to wait 20 minutes for collection. Other than that I'd strongly recommend if you don't have a car!!!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.393209200438116, "helpful_class": 0, "review_text": "This hotel was absolutely fantastic. Great location, staff and amenities. The rooftop pool and area were amazing. My wife and I had a grvwat time and will come back again without question. We couldn't be happier with our selection!" }, { "user_review_posted": 89, "user_total_helpful_votes": 21, "expertise": 0.00103520053756, "user_cities_visited": 63, "review_days": 0.6484118291347201, "helpful_class": 1, "review_text": "Great value with a smaller room and nice amenities. Rooftop patio. Walking distance to everything or take the bus right out the front door. Lots of restaurants and stores close by. Would stay here again." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "Excellent at every level. Chief Concierge, Renel Gamboa, most courteous, efficient, knowledgeable and respectful Concierge ever! Highly commend him as a great asset to the Hotel. All his staff were also very helpful and efficient. Nothing was too much for them. Recommendations and bookings for local trips efficiently made and all value for money." }, { "user_review_posted": 9, "user_total_helpful_votes": 1, "expertise": 0.000429095099733, "user_cities_visited": 8, "review_days": 0.23165388828039402, "helpful_class": 0, "review_text": "Stayed at this place a few times before, this by far the best service received. Kuddos to the front desk team member MELISSA for checking us in, and upgrading us to a beautiful room. She definitely takes pride in her work that she does and is very genuine when speaking regardless of who you are and where you're from. I was greeted from ten feet away as I was approaching the desk. That never happens at some other places. You are usually the one Waiting in line to be acknowledged. Thank you Melissa!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.6056955093099671, "helpful_class": 0, "review_text": "This hotel has the friendliest front desk personnel!!! After a difficult few days, I could not have found a better place to rest, recharge my batteries, and take in the beautiful scenery. I would like to specifically mention how helpful Florencia and Tamara were in getting me checked into my room promptly and also ensuring I was comfortable during my visit. Every time I needed anything, Florencia was especially attentive, professional, and warm in helping me with my request. She should definitely get a big raise!!!! Keep her around!!!!" }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 17, "review_days": 0.049288061336254005, "helpful_class": 0, "review_text": "I stayed at this hotel for a week during a conference in San Francisco. The hotel is located on top of a steep hill so beware of walking uphill after spending time in Union Square and other touristy items! The good news is that it is perfectly located near the cable car so you can hop on and off close to the hotel. The hotel room was clean and big. The bathrooms especially were large and come with bath robes and slippers." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.617196056955093, "helpful_class": 0, "review_text": "This is a very nice facility. The rooms are spacious, clean and beds are comfy. It is located just outside of the main drag so it\u2019s a bit of a walk to get into town, but when I needed a Lyft they found easy ways to get there dispite some construction. The staff was very accommodating." }, { "user_review_posted": 206, "user_total_helpful_votes": 168, "expertise": 0.0038490008987780004, "user_cities_visited": 132, "review_days": 0.091456736035049, "helpful_class": 1, "review_text": "Overall a nice place, would probably stay again. The room is small, the bathroom very small. So small that you can't open the toilet lid with a full roll of TP on the roll! That bothers me, but even more you get everything wet trying to wash your hands. Stuff easily falls in the toilet. Overall, badly designed bathroom! But the staff was nice, good job cleaning room." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.58105147864184, "helpful_class": 0, "review_text": "We recently stayed at Hotel Drisco to be close to our son who lives in the Marina District. Hotel Drisco was a wonderful location and the perks completely exceeded our expectations. We enjoyed a wonderful complimentary daily breakfast and a terrific 5-6:30pm wine tasting and appetizers. We also used the car service they provided at a nominal fee. Room was lovely as was the staff.I would definitely stay there again and highly recommend it to others." }, { "user_review_posted": 233, "user_total_helpful_votes": 75, "expertise": 0.0014523987784120001, "user_cities_visited": 83, "review_days": 0.466593647316538, "helpful_class": 0, "review_text": "From the moment the shuttle stopped, a chap collected my luggage, but the best was inside. The young lady receptionist was made for the job - welcoming, polite, obliging and genuinely friendly. The rooms don't have the usual coffee and a small maker. I asked about this, and policy is rooms don't have these. so the receptionist lent me an electric jug and gave tea bags and cardboard cups without being asked. Very nice touch. The room was average size, clean and although facing the main road was quiet.It's only a short block to the beach. Towels and little low chairs are available to customers. As I didn't need these, I'm not sure if a deposit was required, but such seems quite reasonable.A different young lady was on duty at my check-out. She was was also efficient and obliging. All in all, for a little hotel, some of the big chains could take a leaf out of how staff should treat customers as I experienced at the San Juan Hotel, Miami Beach, Fl." }, { "user_review_posted": 174, "user_total_helpful_votes": 71, "expertise": 0.0018706855333220002, "user_cities_visited": 32, "review_days": 0.362541073384446, "helpful_class": 0, "review_text": "The staff at this hotel is wonderful, top to bottom: welcoming, polite, and helpful. We had some special requests for our stay & the staff went out of their way to accommodate us in every way.The building and furnishings however are tired and out of date. We had a corner suite -- I.e., a very nice and rather expensive premium room. The furniture all looks 30 years old, and the door jams were scuffed and needed paint. The carpet appears a bit tired as well. The structure is what it is, but the decor could be warmer.The lobby in particular is stuffy and very loud. Some sound baffling or use of soft surfaces would go a long way in defeating the noise bouncing off all the hard surfaces there: walls, ceilings, floors. Traffic noise intrudes from the open area to the street, but the breeze only seems to move in one direction through the lobby, and the actual check in desk area feels stifling.The arrangement of amenities is also a bit inconvenient. For example, the very well-appointed fitness room is difficult to find, because there are no signs or directory listings to tell guests where it is or how to get there. This is in stark contrast to the directory listings, signs with arrows, and televised advertisements in the elevators for the hotel's restaurants.There is also an expansive, disorganized space between the two swimming pools, with a sort of path laid out between them using potted plants. One wonders what if any use that space might once have had. Walking through it conveys a sense of loneliness and decay.All of this is somewhat tragic, because the location is spectacular, the restaurants are decent, and the staff is terrific.If we have occasion to stay in Waikiki in the future, we will probably stay in another venue." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 5, "review_days": 0.077217962760131, "helpful_class": 1, "review_text": "We have just returned home from a thoroughly enjoyable eleven night stay, beginning May 7th at OHANA East. This was our second stay at this hotel, having stayed for four days in 2012, prior to joining a cruise back to Australia. The overall service from all hotel staff is being kept to a very high standard, and we greatly appreciated our upgrade to a suite room on the eighth floor. The location of the hotel is perfectly situated, being only 5 to 7minutes walk from the Waikiki beach esplanade, and restaurants and shopping arcades. Beach towels are also available from the reception desk, on a daily basis. All local transport and shuttle buses are located just across the road. There is also a very good steak and seafood restaurant located on the ground floor area, which has great Hawaiian music, playing each night.This hotel is great value for money, extremely friendly, and we certainly will be staying here again, if we hopefully do come back to the shores of Hawaii. ALOHA Ohana East." }, { "user_review_posted": 36, "user_total_helpful_votes": 20, "expertise": 0.002586830458396, "user_cities_visited": 18, "review_days": 0.14895947426067901, "helpful_class": 0, "review_text": "We came to Washington for our son's engagement party. We took 5 rooms at the hotel, one for my 88 year old mom and the rest for our 3 kids, ourselves and our family's pet chihuahua. The rooms and especially the suites were more than perfect for all of us, and the beds were very comfortable for everyone. The staff was extremely helpful and friendly. The hotel's location made it perfect for short strolls with mom as well as longer walks to visit the DC tourist sites. When we come back to visit the in-laws I am sure we will choose Avenue again," }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.427163198247535, "helpful_class": 0, "review_text": "great hotel wonderful location and the staff are very polite specially thanks to mohammed (front office)and udaya (housekeeping)thank you guys to making my stay wonderful. I recommend this hotel to my frnds and colleagues thank you Shangri-la hotel dubai." }, { "user_review_posted": 115, "user_total_helpful_votes": 32, "expertise": 0.001240591223752, "user_cities_visited": 34, "review_days": 0.721248630887185, "helpful_class": 1, "review_text": "Booked into stay 6 nights, as part of my husbands birthday celebration , hadbooked a room with two queen beds as have 6ft 4 ,17 year old son. Given room with king bed and a sofa bed , not impressed at all, only towels for two in bathroom , husband went to reception to get another towel , where he calmly expressed his disappointment to one of the managers ? Lisa,? who was very helpful and promised a change of room the next day, and she gave him 5 complimentary breakfast vouchers. True to their word we were moved next door to the room we had booked, which was much brighter . Buffet breakfast was served Sunday and Monday then for the rest of the week , choices off the menu. Breakfast time always busy and expect to wait for food. Complimentary tea/coffee available all day, which is a lovely touch. Overall the location was good, a few blocks from Union Square, plenty to see there. I would say that the carpets in the rooms need a good deep clean or renewed, they make the rooms look tired. Would consider coming back again ." }, { "user_review_posted": 132, "user_total_helpful_votes": 25, "expertise": 0.0008091507594980001, "user_cities_visited": 187, "review_days": 0.14676889375684501, "helpful_class": 0, "review_text": "As part of our great America adventure we stopped by jw chicago for 3 days.The pre arrival was fantastic as the staff informed us that we are upgraded to concierge level although we were staying with points.Thet arranged nice flowers in our room for our anniversary and very responsive as i was sending emails while we are sightseeing for restaurant bookings etc and was receiving responses very quickly.The hotel is very clean, great ambition, lounge has fantastic breakfast.In chicago this would be a no brainer hotel choice for me." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.903066812705366, "helpful_class": 1, "review_text": "We were very impressed by the accommodations/amenities offered at this hotel. I would definitely stay here even for a longer visit to the area. We were only here one night before leaving on a cruise so we didn't get to use all the amenities provided. They provided a beach cart with a cooler, towels, beach chairs. Very nice so you don't have to worry about bringing those things with you on your beach vacation. The offered a happy hour on the rooftop terrace. We sat up there and watch cruise ships depart. It was very nice. The staff was very friendly and helpful." }, { "user_review_posted": 17, "user_total_helpful_votes": 4, "expertise": 0.0010319917440660001, "user_cities_visited": 12, "review_days": 0.831872946330777, "helpful_class": 0, "review_text": "Got the second best suite in the hotel and was looking forward to a great place to stay during my trip. The long hall leading to it is grand and beautiful\u2014 and deceptive. The room is terribly lit. The hot water in the sink took 30 minutes to come on. The TV in the bedroom doesn\u2019t work and there is hair in the shower. The plugs next to the bed are absolutely filthy. Need I say more? But I will. The bell man did not come out to help me with my luggage from the taxi. I had to call him down the steps and then he took my small suitcase and had me carry the heavy bag until I asked him if he could help me. The front desk is surly. Will never stay here again." }, { "user_review_posted": 6, "user_total_helpful_votes": 10, "expertise": 0.007981168855051, "user_cities_visited": 8, "review_days": 0.094742606790799, "helpful_class": 1, "review_text": "Lovely property, exits to the beach and is at the start of Ocean Drive. Lots of opportunity to explore South Beach from this location. Starbucks next door and great restaurants close by. Not in the center of the strip so you can have some peace and quiet when you want. You can walk to the action areas on Ocean Drive. The perfect location for my wife and I" }, { "user_review_posted": 69, "user_total_helpful_votes": 48, "expertise": 0.0032669861692780004, "user_cities_visited": 43, "review_days": 0.318181818181818, "helpful_class": 0, "review_text": "Looking for an affordable place to stay in Miami Beach? Near the Beach? With Pool? Free Parking directly at the hotel? Clean? Yeah that's all you get here!! Beach is in walking distance and you have just to cross a park which is open sunrise to sunset. Restaurants (IHOP, Dennys) and supermarket (Publix) in the area. South Beach can be reached very fast by car. Back at the hotel we found a parking spot at every hour of the day. Will definitely come back when in Miami Beach again." }, { "user_review_posted": 95, "user_total_helpful_votes": 44, "expertise": 0.002138248633832, "user_cities_visited": 45, "review_days": 0.047097480832420005, "helpful_class": 0, "review_text": "This hotel is very conveniently located to the Mall and Smithsonian museums. The service is good, the rooms are comfortable and the staff are very helpful. The buffet breakfast is a step above the typical breakfast offerings in similar hotels." }, { "user_review_posted": 42, "user_total_helpful_votes": 20, "expertise": 0.0022015205729200003, "user_cities_visited": 26, "review_days": 0.444140197152245, "helpful_class": 1, "review_text": "We stayed for a week on a trip from the UK with our little girl.The pool and lazy river are the highlights. They are in tropical gardens and the pool has a sandy area which is perfect for little ones.The 17degrees bar is good for a drink. We had lunch and a quick dinner and it is decent and good portion sizes.They have a little shop which is good for milk and juice or other essentials.The hoppa bus is great. It has 6 child seats built in and 1 baby one. Brilliant service but make sure you are early if coming back from the strip at peak times. That said a cab back is only $25 but make sure they go to the side of the strip!Room had a half kitchen. Coffee machine and fridge and plates etc. Was comfy but ask for a pool view. The car park is well ...a car park.There is a hoppa to the Town Square but you can walk in 10 minutes.All the staff were really friendly and the atmosphere at the pool really good for families.We would definately stay here again if visiting with kids." }, { "user_review_posted": 110, "user_total_helpful_votes": 39, "expertise": 0.0016109456030010002, "user_cities_visited": 61, "review_days": 0.9309967141292441, "helpful_class": 0, "review_text": "We loved the quirky decor around the hotel reflecting the wharf area and the location is ideal for the wharf and piers. The courtyard area has some good games the children enjoyed but everything is starting to look a little worn. Rooms include everything you need but are small by USA standards. Beds were good and comfortable. Soundproofing wasn't great and beware of early morning ship horns because of the proximity to the wharf, (not a problem for us but would disturb anyone wanting to sleep in).Parking is extortionate at around $60 per night which I don't feel is acceptable given the price of the hotel. The car park itself was very dirty and the stairwells and corridors leading you to the street are smelly, dirty and unpleasant too.Staff were efficient at check in and check out but not particularly friendly and were overheard arguing with guests in harsh unprofessional tone which did not leave a good impression." }, { "user_review_posted": 8, "user_total_helpful_votes": 11, "expertise": 0.006565155025929001, "user_cities_visited": 3, "review_days": 0.517524644030668, "helpful_class": 2, "review_text": "I cannot tell you how amazing our stay was. Is it expensive? Yes. It's the most expensive hotel on Waikiki. Is it worth it? Absolutely. Given how many staff are on the ground (including many managers --- I even saw the GM on site walking around the premise, making sure everyone is satisfied), how attentive they are, how comfortable they make you --- I thought it is worth every penny.The room, of course, is top-notch. Decorated to make you feel welcomed and comfortable. I loved their closet (you have access both from the bedroom and bathroom --- I will incorporate that idea if I ever get to build my own house). It was kept impeccably clean, and they kept it that way every day and night. Thank you so much!! Housekeeping staff is just fantastic. I never walk on the carpet barefooted in a hotel, but I actually did at Halekulani. However, there is really no need if you don't want to walk barefooted; they provide you with plush slippers.Every Wednesday night, they hold what they call a \"manager's reception\", and they do not cut corners there either! Free drinks and amazing appetizers for 90 minutes or so!! We actually ate so much (didn't mean to, but food was so good that we kept on getting more and more food) that we had to cancel our dinner reservation that evening.They also have many other perks!! Most of the museums are free. They also have some exclusive tours. Definitely take advantage of everything they offer you! You won't regret it.The hotel pool is, of course, AMazing. I cannot even begin to explain. On the other side of the pool is the Ocean. How can it get better than that? Really. Yes, you want to be courteous and shower before getting back in the pool, but you can just hop out of the hotel ground, dip into the ocean for 10 minutes, shower, then hop into the pool, which is kept at the skin-temperature. Do you know what skin-temperature water is like? Maybe I was naive, but this was the first pool that had temperature set to human skin --You don't feel cold nor warm when you dip into the pool. Absolute perfection. Now, I didn't stay too much at the pool (I will next time, though), and I cannot tell you how loud it gets at the pool with all families having fun as well. Yes, the pool is for the hotel guests only. And, yes, it's worth staying at the hotel just to experience that pool (I'm telling you). BTW, they also don't use harsh chemical like chlorine, but they actually use salt water system --- which means there is no harsh chemical smell. I was a competitive swimmer for 15 years --- smell of chlorine gets my adrenaline going (not exactly a relaxing experience), so I very much appreciated their pool.Now, I can keep on going about how amazing our experiences were... I think they pretty much ruined all of my future hotel stays everywhere else. LOL... So, stay there at your own risk!! It will absolutely be amazing, but every other hotels may pale in comparison..." }, { "user_review_posted": 35, "user_total_helpful_votes": 8, "expertise": 0.0009993537302370001, "user_cities_visited": 21, "review_days": 0.116648411829134, "helpful_class": 0, "review_text": "Stayed here and certainly enjoyed it. Very quick and smooth check in. We ordered a king suite with a roll away, upon reminding the staff upon check in, it arrived within 5 minutes. Room was very clean , as was the bathroom. We were on the 25th floor, and every time we called for our vehicle it was ready within 5 minutes. Wifi was free up to 5 devices,which for us was sufficient. Only opportunities were parking is pricey at $50 per day. Location is right in shopping district. Was here 10 years ago and love this city, however traffic is worse than most large cities. I recommend this hotel for those who need to be right in the heart of the city." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.41621029572836804, "helpful_class": 0, "review_text": "Liz at the front desk is amazing and friendly! She had excellent customer service and provided us with amazing information about our stay. We will for sure return! Give her a raise! The room / suite had great amenities and was nice and clean. Great corner view as well!" }, { "user_review_posted": 2, "user_total_helpful_votes": 17, "expertise": 0.041156349994483005, "user_cities_visited": 3, "review_days": 0.8099671412924421, "helpful_class": 1, "review_text": "Where to begin...Checked into my room just to be greeted by a smoker next door and due to the paper thin walls, my room pretty much filled with smoke. Even with this, I practically had to beg to change to a different room which they reluctantly obliged.I get to my new room, no neighbor smokers (for now), but find out overnight the heating is broken and they were out of portable ones, so I had a nice freezing night. Also tons of hair all over the bathroom including, strangely, in the door frame (attached photo). To make matters worse, you can hear EVERYTHING through the walls. The neighbors near me decided to talk up a storm until 2am (which they have a right to do....I shouldn\u2019t be able to hear it like they\u2019re in my room), so could not get an ounce of sleep.Day 3: Greeted with yet another smoker on the floor who proceeded to smoke through all hours of the day/night, including at 1am in the morning. It was only after a lot of fuss, and them implying I was making it up, that they sent someone up who confirmed there was a ton of cigarette smoke resonating but all they could do is \u201cspray the hallway\u201d.The next morning, I received no apologies from the front desk, only a \u201cwe gave them a warning\u201d response.Finally come check out, you\u2019d think I would be compensated to some degree, especially after a horrid 5 night stay, but only had an offer to waive some of the ambiguous \u201cresort fees\u201d. Woopie.I\u2019ve stayed at countless hotels and even if this was a Motel 6, I\u2019d be upset, let alone a hotel claiming to be 3 stars.If you want a \u201cmotel-hotel\u201d filled with smokers and paper thin walls with dirty rooms, you found the right place." }, { "user_review_posted": 73, "user_total_helpful_votes": 23, "expertise": 0.001419288723229, "user_cities_visited": 31, "review_days": 0.392661555312157, "helpful_class": 0, "review_text": "We,as a family party of five, spent two nights in this hotel this past weekend. We booked three different rooms and all of us had a splendid time with the service and the accommodation. The front desk were polite, gracious and attentive. The location is excellent for shopping, restaurants and walking. There was a Holiday Market right across from the hotel which gave the atmosphere that special holiday feeling. There is a free wine reception in the lobby of the hotel in the evenings. I like the high ceilings and modern decor of the hotel. There is no parking in the area but the hotel will do Valet Parking for $50 a night. We had breakfast in the hotel restaurant Dirty Habit, and we all enjoyed our meals. The service was excellent. We enjoyed our experience so much so we'll be going back." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.400876232201533, "helpful_class": 1, "review_text": "Coolest place...great service in all aspects. Car service was great. Perfect location to museums and important buildings. My family loved it. BLT was excellent. Lobby bar was very nice, Definitely coming back in the near future. Rooms were amazing." }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 1, "review_days": 0.152792990142387, "helpful_class": 2, "review_text": "I am currently staying in room no 1707 from 3rd October to 9 October 2015 when today in the evening when I came back to room I received the letter to contact duty manager I immediately called duty manager her name was rin she told me that mirror in my room was not in shape having dent on it was told by housekeeping to her and she said to me they will charge 12000 baht to my account I was surprised because me and my family travel to my countries and stay at 5 star hotels we know how to use hotel properties carefully with due respect and if they can't trust guest they should fill up check list and signature from the guest at the time of check in so they have proof and they can put penalty on guest if there is such a problem so pls beware of this hotel and stay at another 5 star properties in Bangkok because self respect is very important in life and I will check out on 9 October so I don't whether they will charge to my account or not so I will write my review back on 9 October 2015 thanks" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.921686746987951, "helpful_class": 0, "review_text": "I provided DJ services and carried 4 speakers, 2 turn tables and more to the rooftop. Still have not gotten reimbursed after several invoices emailed and direct contact with the GM. DJs beware if this venue asks to provide services." }, { "user_review_posted": 15, "user_total_helpful_votes": 8, "expertise": 0.002478943690463, "user_cities_visited": 21, "review_days": 0.09090909090909001, "helpful_class": 1, "review_text": "Very friendly and helpful staff. Perfect location on Fishermans Wharf. Lots of sites are within walking distance. Really cool artwork and vibe. The courtyard is amazing with three fire pits, life size benga and connect four. Rooms are pretty small and parts of the hotel are still dated, narrow doors into the bathroom and narrow corridors, but we had a great time. Construction must have been fairly complete by now, we didn't notice any disruptions." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 8, "review_days": 0.43483023001095206, "helpful_class": 0, "review_text": "I am only giving this place 2 because they hotel is in a good location and was clean. However the are rated so poorly because they have terrible customer service. I called 2x to complain about the heater not working in the room. Once at 7 then later at 10 PM when i got back from dinner. They assured me that the engineer had gone to the room to fix the heater and it was fine. I told them that wasn't true and the engineer didn't fix the heater. Waited for the engineer to arrive, he checked with a heat gun the temperature, it recorded 70F, but the heater was set at 85. He didn't offer to change the room, he said he'd call back in 20 min to see if it worked, well it went off and It stopped working in the night,I got no rest because I was freezing and now I am sick.Furthermore the whole floor with my room smelled like marijuana. I called the front desk 2x - no resolve. They did nothing and I had to smell it in the hallway and entrance to my room during the stay. Spoke to manager in the morning, gave him the opportunity to discuss the stay. In the end, no call, they comped parking. Needless to say I won't be back." }, { "user_review_posted": 47, "user_total_helpful_votes": 52, "expertise": 0.0052610450252480005, "user_cities_visited": 28, "review_days": 0.9446878422782031, "helpful_class": 0, "review_text": "I spent 2 nights in the hotel. The location is nice, close to the center of San Francisco. Rooms are nice and have a good size.The staff was nice when I checked in but after they were not pleasant.My room was not done, and the person at the reception could not care less.Value is average, you pay for being in the bay." }, { "user_review_posted": 56, "user_total_helpful_votes": 37, "expertise": 0.003097366056651, "user_cities_visited": 53, "review_days": 0.44140197152245303, "helpful_class": 0, "review_text": "I thought as a seasoned Business traveler I'd try something different, actually twice in one week. The differences between a Boutique hotel and the mainstream ones are subtle but important. Someone to help with your luggage, as you get off in the road and its not obvious you are a guest. The check-in was formal but certainly didn't sparkle, the rooms were nice but essentially dark. The room I got was squashed between two buildings with no view. Prior to the next visit I asked for a room with a view and got virtually the same room. The games room was fun but overall didn't wow me." }, { "user_review_posted": 13, "user_total_helpful_votes": 5, "expertise": 0.001756932243526, "user_cities_visited": 8, "review_days": 0.46823658269441404, "helpful_class": 0, "review_text": "The Hotel is pretty amazing. The breakfast is incredible, offering a variety of food options, with everything very tasty. The rooftop pool is fantastic and the rooftop bar pretty awesome. The room was very modern and clean, the bathroom has a spectacular view of the city." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.10186199342825801, "helpful_class": 0, "review_text": "I stayed here in June on the 13th thru the 16th. The staff was wonderful. Raj at the front desk went out of his way to secure my stay for 3 nights. The location was great, near where are relatives were and near the many sights to see in our nation's capital. The valet was always friendly and quick to get our car. The morning breakfast was well done. The fitness room was perfect for my needs and I even did laundry in there very clean room.My 2 kids and I had a wonderful time. Thanks to all." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.91894852135816, "helpful_class": 1, "review_text": "We were so happy to stay here. We had a harrowing trip from the airport so were relieved to arrive at the hotel. The car attendants were great, the check-in was easy and our room was lovely. We had booked an ocean view room and were thrilled that we did. The room has a nice balcony overlooking the ocean and we could see quite a bit of Diamond Head. We ate at the beachside restaurant and enjoyed that. I took one of the classes offered in the morning. One of my favorite things was the Hawaiian music in the pool bar. Very, very enjoyable and one night we were there friends of the band would hula during some of the numbers. Lovely. The guys trying to book you to talk about time shares were deceptive. Initially I thought they were 'tour guides'. They were helpful but then wanted to book a time share visit with you." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 6, "review_days": 0.046002190580503005, "helpful_class": 1, "review_text": "Will definitely stay there again! About a three block walk to Fisherman's Wharf and close to the streetcar turn around. Parked our car (for free!) and didn't worry about it the rest of the trip. Staff was very helpful. The room was clean, quiet and comfortable." }, { "user_review_posted": 64, "user_total_helpful_votes": 13, "expertise": 0.0008758137482060001, "user_cities_visited": 39, "review_days": 0.144030668127053, "helpful_class": 0, "review_text": "Great location, comfortable furnishings, good wifi and much appreciated complimentary wine hour. Unfortunately the rooms dimensions were long and thin which destroyed the benefits of a sizeable square footage and an air con that was so noisy that it couldn't be used at night and made for unpleasant sleeping conditions in the hot temperatures we experienced." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8274917853231101, "helpful_class": 0, "review_text": "We had a fantastic stay at Bluegreen Club 36! It's close to everything and is roomy enough to spread out. We were meeting another couple so we had a two bedroom - it was perfect! We cooked in for breakfast and then ventured out to explore!" }, { "user_review_posted": 205, "user_total_helpful_votes": 19, "expertise": 0.000339628023886, "user_cities_visited": 261, "review_days": 0.48959474260679003, "helpful_class": 1, "review_text": "There is nothing bad to say. Rooms were very clean, front desk very helpful. Wani is awesome. She made checking in easy and was helpful. We told her what we wanted to do while we were there and she gave us coupons, directions, and made sure both rooms were close. My son asked for a top floor so he could see the lights and she put us on the 19th floor. We will be staying there again. Everything is close on Fremont Street and this hotel is in the ideal location." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.6456736035049281, "helpful_class": 0, "review_text": "If I could give this place zero stars I would. As a Platinum Elite member with IHG, I find it disgraceful to call this place a hotel. The rooms are beyond small, the walls are incredibly thin in that I can hear all the doors slam, all of the drilling (when they start at 8 am) and all of the housekeepers conversations (and whistling) that are had in the hallway with the other staff when there are clearly do not disturb signs on multiple doors (and with this, I don't need to hear her baiting other guests on if they need anything as a cop out for not cleaning their rooms to only putting new towels on the bed - which might be 2 steps into the room, about how one coworker wants to give you all 12 sets of sheets for a floor at once (when clearly you don't ever change the sheets in rooms - unless they check out), and how they're cutting their hours or how she doesn't have any money to spend). Is it so hard to be professional at work (no matter what your job is)?I stayed for 4 nights and the only time they actually cleaned my room is when I came back to a dirty room for the 3rd day in a row and called to complain. This is on top of the barely clean state that it was in when I got there - hairs on the walls in the bathroom and hairs on the towels.It also took SEVEN calls to get them to turn the blinking message light on my phone off - and this from a message from them asking if the room was ok. You know that this place is a hole in the wall, and you really want to make that call?If I hadn't prepaid for my room, I would have checked out after night one. Do yourself a favor and don't book this place. You'll thank me later." }, { "user_review_posted": 35, "user_total_helpful_votes": 39, "expertise": 0.005299412052142001, "user_cities_visited": 19, "review_days": 0.54381161007667, "helpful_class": 0, "review_text": "My wife an I chose this hotel to celebrate my 50th Birthday. We have not been disappointed. In fact I write this review as a laze by the pool in anticipation of what the rest of my holiday will bring. It\u2019s a fine example of the Hilton hotel chain. Everywhere is clean and tidy and all staff are most friendly and helpful.The hotel is situated one block from the beach. So that makes it about a 5 minute walk. You are only a 5 to 10 minute walk away from a variety of restaurants, to suit most pockets.There is a convenience store located diagonally opposite, to grab those forgotten essentials or to pick up a snack.For you caffeine beasts, a Starbucks is also located on site.The pool, which is an outdoor pool and jacuzzi is located on the 10th floor. It\u2019s not massive, but is sufficient and a welcome respite from the heat. Loungers are plentiful and you won\u2019t have any problem catching the rays or finding shade. Some of the terrace furniture gives a sense of decadence. Nice touch.There is free WiFi in the lobby area and by the pool. Though we are fortunate that we are able receive it in our room (302). Maybe it\u2019s because we are close to the lobby.The rooms are spacious and well appointed. With a fridge and room safe available, at no extra charge. Our room had two double (queen size) beds so as you can imagine, the rooms are a decent size. The wardrobe is located in the bathroom, which we found a little odd. A little street noise can be heard but it\u2019s not as bad as highlighted by previous reviewers.There is a small gym on the 2nd floor which I have taken to using daily. It has weights, treadmills, cross-trainers, cycle machines and cardio vascular machines.I would definitely recommend this hotel. My only minor criticism is I had no response from the hotel when I emailed them, prior to my arrival, stating the fact that I was hear celebrating my 50th, in the hope that I may receive something complimentary. Not to worry.If you stay here you won\u2019t be disappointed." }, { "user_review_posted": 145, "user_total_helpful_votes": 34, "expertise": 0.001028052673431, "user_cities_visited": 58, "review_days": 0.179079956188389, "helpful_class": 1, "review_text": "Hotel was pleasant. It is what you would expect from a Starwood Hotel property, although smaller than most. It is central located in the financial district. Close enough to Chinatown and about 1.5 miles from the ferry terminal. It's a nice walk down, but took a taxi back since it was uphill. Several restaurants nearby, but check their hours, as some are limited on the weekend. Close to buses and trolley cars. Would stay here again." }, { "user_review_posted": 59, "user_total_helpful_votes": 20, "expertise": 0.00153539161837, "user_cities_visited": 35, "review_days": 0.09638554216867401, "helpful_class": 0, "review_text": "Having stayed before, I always look forward to coming here, Seattle is a great city and this is a great place to stay! Staff was friendly on arrival, as well with additional packages I had. Views are incredible, and convenient to pikes place and surrounding shops & restaurants. Extra praise for the housekeeping staff who called me back and found an item I left in the room - and sent it back to me! Thank you for this extra effort!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.319277108433734, "helpful_class": 0, "review_text": "My stay was outstanding.The rooms were clean and quiet. The bed was super comfortable. The wine selections at Maso were delightfully surprising.Monty at the front desk went above and beyond to ensure my comfort.Will return again, hopefully soon." }, { "user_review_posted": 17, "user_total_helpful_votes": 34, "expertise": 0.009599470374048001, "user_cities_visited": 12, "review_days": 0.44633077765607804, "helpful_class": 0, "review_text": "We stayed for 3 nights while attending a business and conference and doing some site-seeing. The hotel lobby is rather stunning, and the staff were very helpful upon check-in. We accidentally reserved a hand-cap access room on the first floor, but the staff switched us to a normal room on the 10th floor. Rooms either look out on the city or into the atrium; our room faced the atrium, and was incredibly quiet. The room was comfortable and well-appointed, and the bathroom had plenty of room. Bed was clean and comfortable, and shower had appropriate temperature and water pressure. The hotel is within easy walking distance of many restaurants, historical sights, convention center, and Verizon Center. They have valet parking or self-paring in an underground garage (with elevator access to the hotel lobby). The self-parking was slightly cheaper so we opted for that. Overall, it was a wonderful stay in a clean and modern hotel located in the heart of DC. We would absolutely stay here again!" }, { "user_review_posted": 43, "user_total_helpful_votes": 9, "expertise": 0.0009058040743220001, "user_cities_visited": 13, "review_days": 0.471522453450164, "helpful_class": 0, "review_text": "actually, we booked this hotel on last minutes because we've to move from out apartment. we choose Ibis Siam because it's near to MBK, siam discovery, etc.their staff was really helpful since i need to keep my breastmilk at their freezer for my 3 days stay at hotel.me and my friends really enjoy our time in this hotel" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.23165388828039402, "helpful_class": 0, "review_text": "I have stayed at this hotel in 2015 and recently visited it again in 2016 and it was pleasant to see that they have maintained standards and facilities and nothing looks dated.This is honestly an amazing hotel with clean rooms which are well cleaned.The staff are friendly and on this visit I got a personalised welcome from the manager. The hotel offers a free tuk tuk to terminal 21 where you can get trains to most parts of the city.I highly recommend this hotel." }, { "user_review_posted": 37, "user_total_helpful_votes": 15, "expertise": 0.0018578658101990001, "user_cities_visited": 24, "review_days": 0.24534501642935302, "helpful_class": 0, "review_text": "So if you read the reviews like I do, you will see that multiple people talk about the street noise. Who is afraid of a little street noise? So we saw that the location was great(it is) and the rooms nice and reasonable, we thought we would give it a shot. So imagine a freeway and your bed being on an open overpass! You hear everything! Anyway, light sleepers make sure you get a room that is not on the road. Otherwise, great location with everything right there including chestnut st a 1/2 block away in cow hollow with dozens of great shops and restaurants." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.49178532311062406, "helpful_class": 0, "review_text": "My family stayed for a week, May 2017. The hotel was clean with comfortable beds. The staff was wonderful - Eddie always welcomed us back, after sightseeing all day, with a friendly hello and smile. Abbas was a great waiter in the hotel restaurant - the chocolate lava cake is a must! The location is great - lots of restaurants within walking distant and the metro was a quick 7 minute walk. We would definitely stay here again and recommend to friends and family." }, { "user_review_posted": 24, "user_total_helpful_votes": 28, "expertise": 0.005553716576556, "user_cities_visited": 23, "review_days": 0.24315443592552002, "helpful_class": 0, "review_text": "Impressive entrance, warm and helpful welcome from Reception. Bedroom and bathroom was clean and bed was amazingly comfy. Location not ideally situated for the main tourist spots but we will definitely return." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.7825848849945231, "helpful_class": 2, "review_text": "I had booked a 2 bedroom presidential suite for January 2019.I contacted the hotel to sort out some details prior to the trip but was so disappointed with their response (and lack of for that matter), that I will visit a different property.Two major issues I encountered:1. the biggest frustration is their inability to respond to inquiries in a timely manner and not answering all the questions posed. Only one question out of three in my original inquiry was answered. For each response thereon, I had to send them at least two emails to get an answer. I am yet to receive an answer for an email I sent two days ago.2. The hotel informed me that they don't provide complementary airport transfer even for Presidential suite. They must be the only 'luxury' hotel on Las Vegas strip not to offer such service. In itself, it may not be a big issue, but for me, it is an indication of the level of the service the hotel provides, and I am not thrilled at all by what I've seen so far." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.156626506024096, "helpful_class": 0, "review_text": "Upon arrival we were fortunate enough to be greeted by Patience. She treated us as if we were family and assured us we would have a wonderful time. She immediately asked if we needed anything and gave us a very refreshing water mixed with cilantro and lemon . Our room was facing over the pool which was followed by another balcony which overlooked the harbor and ocean. We had a wonderful sunset and a rainbow when we woke up in the morning. We lounged at the pool all day and had great service for lunch and drinks which were amazing as well. We cannot say enough about how great our experience was there. I will be recommending The Modern hotel to all of my family and friends if they will be visiting Honolulu. Thank you again for everything, hope to be returning again very soon." }, { "user_review_posted": 174, "user_total_helpful_votes": 90, "expertise": 0.002400818789545, "user_cities_visited": 50, "review_days": 0.29956188389923305, "helpful_class": 0, "review_text": "I stayed here because its an SPG property and i received upgrade to a jr.suite which is lovely and nice. Hotel bed and amenities is spq quality which are nice. Location wise is just around the corner of market st, and behind four season hotel. The cheapest 5 star SPG property at 3rd street and the closest one to union Sq." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 4, "review_days": 0.7584884994523541, "helpful_class": 0, "review_text": "One-bedroom Suites have 2 Queen beds in bedroom, & 1 sofa bed in main lounge room, plus small 'kitchenette' with microwave, fridge & coffee maker, but no plates or cutlery. Good buffet breakfast, & 2-hour happy hour with huge selection of drinks, alcoholic & non-alcoholic, plus snacks, each afternoon. Beach very close, but main Waikiki beach about 5-10 mins easy walk away." }, { "user_review_posted": 34, "user_total_helpful_votes": 15, "expertise": 0.002031530917563, "user_cities_visited": 111, "review_days": 0.670317634173055, "helpful_class": 2, "review_text": "Stayed here for 3 nights whilst we got married. We had a fantastic time, and the room was plenty big enough for 4 of us. the location to my favourite part of the strip was a welcome bonus. We spent lots of time at the rooftop pool and in the hot tub. As an alternative to the big hotels i've stayed in before I would definitely return again..." }, { "user_review_posted": 25, "user_total_helpful_votes": 15, "expertise": 0.0028026039942620003, "user_cities_visited": 16, "review_days": 0.11062431544359201, "helpful_class": 0, "review_text": "Excellent location in the middle of the city. Near lots of great restaurants (recommend Sienna Tavern) and the Chicago Theater and House of Blues. King Deluxe room was giant and very clean. I would highly recommend staying here. Try booking with groupon if it is still available to get a good deal!" }, { "user_review_posted": 52, "user_total_helpful_votes": 11, "expertise": 0.00091666030097, "user_cities_visited": 163, "review_days": 0.671412924424972, "helpful_class": 2, "review_text": "I usually love Sheraton hotels.. this hotel decided to start renovating the pool on our second day with no notification! Our room which we paid to upgrade to was over the pool! We paid an extra $35 per day for the pleasure of listening to jack hammering and work being done on the pool not to mention the fact we couldn\u2019t use it! At checkout they \u2018generously \u201c took off 2 nights resort fee for our inconvenience!! Ugh!!! The resort fees, taxes etc are ridiculous! It\u2019s NOT WORTH IT!! By by Sheraton Princess Kaiulani I\u2019ll stay somewhere else next time!!" }, { "user_review_posted": 110, "user_total_helpful_votes": 14, "expertise": 0.000507558203685, "user_cities_visited": 597, "review_days": 0.5492880613362541, "helpful_class": 0, "review_text": "The Golden Gate the BEST .99 shrimp cocktails in Las Vegas. Not anymore. They did away with this historic tradition. We always looked forward to this family tradition on our trips to Las Vegas. There\u2019s really no need to visit this place anymore." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.306133625410733, "helpful_class": 2, "review_text": "Don't expect many frills. It's a good value if you do not care about extra amenities. Free parking, free wi-fi, clean room, and good location were, in my opinion, the must-haves that the hotel possessed." }, { "user_review_posted": 401, "user_total_helpful_votes": 69, "expertise": 0.0007250438397, "user_cities_visited": 166, "review_days": 0.3105147864184, "helpful_class": 0, "review_text": "This is a great place to step in and out of the Casino lifestyle with the bells and lights and get a peaceful night of sleep. They are part of the Marriott Vacation Club but operate like a hotel too. Very comfortable bed and room. Really nice gym and bar with two pools. The only suggestion I have is to open the breakfast cafe earlier for the benefit of the east coast customers." }, { "user_review_posted": 19, "user_total_helpful_votes": 3, "expertise": 0.0006562251374870001, "user_cities_visited": 65, "review_days": 0.07447973713033901, "helpful_class": 0, "review_text": "Hilton Standard Hotel . Very clean and Large rooms . Friendly employees . Live Music in the evening. Only valet parking for 25 USD. Got a room on 23rd floor with view to the ocean. No additional charge for that. Very small balconies, but who needs it anyway. Would come again!" }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 6, "review_days": 0.150054764512595, "helpful_class": 1, "review_text": "The Hotel is located in the Silom Area, one of the city\u00b4s financial and business districts, also very close to the Lumpini Park. Nearby the hotel are the MRT Silom and the BTS Sala Daeng, the Silom Road, lots of restaurants and the nightmarket/nightlife scene of Patpong. The hotel offers also a Tuk-Tuk service. The rooms are very nice, big and very clean and you get a beautiful view over Bangkok. The beds are big and very comfortable. There is also a little nice pool/jacuzzi area. For breakfast they offer western and asian food which is perfectly good. But for me, it is my 3rd time at Bandara, makes the difference is the staff / the employees. They really make me feel at home, my second home and that is the difference to other maybe even better or more expensive hotels. The staff is very professional, extremly friendly and helpful and always with a smile. I want to mention the brilliant service of the front desk/reception, GSM, Limousine and the bell boys (Annan, Staporn and Kanchit). Thank you very much again for everything. I enjoyed my time a lot. Thank you and see you soon again." }, { "user_review_posted": 28, "user_total_helpful_votes": 30, "expertise": 0.005091344713986001, "user_cities_visited": 151, "review_days": 0.09529025191675701, "helpful_class": 1, "review_text": "It is an older hotel with smaller rooms, But comfortable and clean. The staff is outstanding maybe the friendliest in Waikiki. It is a close to beach as you can get. And Eggs Benedict in a plethora of variations are a must on the menu of the Hau Terrace. The dining tables next to the edge are literally feet from the water in this Al Fresco dining room tucked amidst native Hau Tree. If you make a reservation (yes even for breakfast) you generally get a preferable table.But best of all the Kaimana Beach Hotel is at the end of Waikiki Beach nearly on Diamond Head. It is very quiet and the weather breezes, sunsets, and atmosphere is as they say in Hawaiian \"Olu Olu\" comforting. The Hawaiian Royalty always choose this area for the beachfront homes or Grass houses because of its comforting weather conditions and the swimming is great." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8696604600219051, "helpful_class": 0, "review_text": "This is our 4th time we are staying at Roda Amwaj Suites. If you are visiting either with kids, big family or big group it is the best choice. The location is 1-2 minutes from the beach, the apartment hotel has everything you may need, big kitchen, bathroom in every bedroom, additional bathroom in the hall, balcony. There are food shops on the ground floor. We are also very happy with one of the cleaning staff Elhussein who does his work very accurately. We would like all cleaning staff of Roda Amwaj to be like him as not everyone does their job as accurately as him. We notice the difference everytime we stay at this hotel." }, { "user_review_posted": 10, "user_total_helpful_votes": 1, "expertise": 0.00037515171576700003, "user_cities_visited": 8, "review_days": 0.28039430449069, "helpful_class": 0, "review_text": "Enjoyed the stay. Room quite comfortable, clean, well-designed and all staff great. A special thank you to Josiah at the front desk for taking care of us. Nice view of the Bay Bridge. Good location in Financial District and near the Ferry Building." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6155531215772181, "helpful_class": 0, "review_text": "Our company has us stay here for our layovers in SF. The hotel itself has a modern feel and has been remodeled since the last time I stayed here. I like staying here because its close to a lot of good spots. The farmer's market at the Ferry Building good for crafts and food. The front desk staff are all very nice and accommodating, especially Sarbi and Aaron." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.26670317634173, "helpful_class": 0, "review_text": "Highly recommended. Very nice room and bed, friendly staff and great free breakfast. Located in Kuhio St just one street back from Waikiki Beach. Our room had ocean views and was quiet. The Bus has a stop right outside to Hotel." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.06407447973713, "helpful_class": 1, "review_text": "We were In town for a quick family get away and picked this hotel for it's central location and ease of getting to most everywhere in D.C. Just a short walk to the Verizon Center to see a Wizards game. The place was jumping, with a city wide marathon going on. They were fully staffed and ready in all areas of the hotel. Every single employee that we encountered was very friendly and professional. Our housekeeper even checked on us soon after we arrived, to make sure our room was to our liking. The beds slept well and the bathroom had a large vanity with plenty of space to put our things. The shower had good water pressure and there was plenty of hot water. The Starbucks in the lobby is open for extended hours...not just in the morning. We all enjoyed the plentiful breakfast buffet and excellent service from our server. There is much to choose from and they will make eggs to order. Our final impression of the hotel came with a warm and helpful doorman loading our car and asking us to please return real soon! We will be back!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.728915662650602, "helpful_class": 1, "review_text": "Amazing location to visit SF, the staff at the front desk is super kind. Liz did our check in at 9am and waived the early checkin costs, such a great gesture. I hate arriving early and not being able to get my room, so this was just awesome. Thanks!! Will be back for sure." }, { "user_review_posted": 20, "user_total_helpful_votes": 13, "expertise": 0.0030453492221110003, "user_cities_visited": 136, "review_days": 0.832968236582694, "helpful_class": 0, "review_text": "Our room was so charming. Beds were so plush and the duvets were amazingly comfortable. Having a microwave in our room was so great. Often when travelling I waste a lot of leftover restaurant food,but not here! The front desk staff were friendly and helpful. I loved their 3:30 tea/coffee and cupcake spread in the lobby. I will definitely return. Location is perfect." }, { "user_review_posted": 21, "user_total_helpful_votes": 45, "expertise": 0.010293028167904, "user_cities_visited": 17, "review_days": 0.6193866374589261, "helpful_class": 1, "review_text": "Just checked into this hotel and I can already share with my first experiences why you should not choose this hotel:Poor check-in service, no status recognitionNo water or mini bar in the room - when requesting drinking water several times it never cameNo in house laundry - their \u201cexpress\u201d service take 24 hoursRooms are so outdated - it feels like a bad 80s movieAC doesnt work there is only a massive heating unit that is extremely loud!I will not stay here again - only positive is location.Sjoerd" }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.080503833515881, "helpful_class": 1, "review_text": "Nothing stuffy about this beautiful, luxury hotel. Five star accommodations and five star service. Andrew, at the pool, was top notch. He was friendly and engaging and continued to check on us throughout the day. If you really want to unwind and relax on vacation the modern is the place." }, { "user_review_posted": 36, "user_total_helpful_votes": 12, "expertise": 0.001507962779065, "user_cities_visited": 25, "review_days": 0.088170865279299, "helpful_class": 0, "review_text": "This hotel was very accommodating. We came early and was able to leave our bags safely locked at the hotel. The concierge was very helpful in getting us local information. The thing that struck me about this hotel was the impeccable condition the hotel was in. Everyone greeted us no matter if it was the cleaning staff, front desk personnel, or the attendant at the concierge lounge.My only negative would be the Internet is not where it needs to be for \"premium\" service. 2-3 mbps doesn't cut it. This was a family trip so it really did not matter too much." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 67, "review_days": 0.46604600219058, "helpful_class": 0, "review_text": "The location was great - 1 1/2 blocks off Waikiki Beach. Very friendly, helpful staff. Very nice,clean and very reasonably priced for Waikiki There were 14 of us. I would highly recommend. Close to assorted businesses, bus line, great shopping. We all had balcony rooms - not sure if every room has balcony." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.21084337349397503, "helpful_class": 0, "review_text": "I stayed in this hotel for over two weeks as I was PCS'd into Hawaii. This hotel is a great value find. The staff are very friendly and accomodating especially Amalia the maid who took care of our room while we were there." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 8, "review_days": 0.525739320920043, "helpful_class": 0, "review_text": "This is my favourite hotel when I visit bkk. The hotel staff is brilliant and very helpful. Breakfast is very good. Rooms are very nice comfortable beds and everything is so close by. Perfect will definitely stay here again" }, { "user_review_posted": 31, "user_total_helpful_votes": 52, "expertise": 0.008033372129858, "user_cities_visited": 22, "review_days": 0.42004381161007603, "helpful_class": 0, "review_text": "This room was superb. Got an upgrade to a double view with an ocean view. The room decor was nice. Minutes away from all that South Beach has to offer. As A Diamond Select Elite I was totally satisfied" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 279, "review_days": 0.6029572836801751, "helpful_class": 0, "review_text": "Within walking distance to Swedish hospital. Beds very comfortable, rooms very clean. Staff extremely helpful and friendly. Had very good hamburger and clam chowder in the restaurant. We walked to Pike's Market which wasn't that far (and you have an option of taking the shuttle.) There are also some good restaurants in the area and the grocery store and pharmacy were only about a block." }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 5, "review_days": 0.24151150054764503, "helpful_class": 2, "review_text": "We wanted to visit relatives on Oahu during part of our honeymoon, but were NOT looking forward to staying nearby in busy, hot, hectic, pricey, loud, touristy, ugly (come on, be honest) Waikiki proper. But as the very kind, professional staff (and my relatives) pointed out, Lotus is not on Waikiki. Rather, it's a mile or more east at the foot of Diamond Head (Leahi), right across the street from the lovely, quiet greenery of Kapiolani Park (itself another 5 star entity). The difference between the Waikiki main drag and the Lotus/Kapiolani Park/Outrigger area is huge--don't mistake one for the other. Lotus, both as a hotel and a location, is like a lovely, green, quiet zen garden, an oasis, a retreat, a safe place with its own lovely little beaches out front. While there are several other tower blocks adjacent to Lotus, the group are all set clearly away from the skyscraper logjam of Waikiki (exception: late night ocean view dining is a Waikiki specialty, so don't miss out). The other reviews here did not mislead or disappoint: Lotus is very clean, quiet and has lovely Asian-Pacific decor in all rooms and lobbies; Room had a superb large bathroom, comfy lanai (balcony), decent free WiFi and perhaps the best hotel mattress I've ever encountered. Free afternoon wine in the lobby? Yup. Complimentary beach gear for all? Check. Warm, engaging staff, who were equally helpful to my family guests? Absolutely. We did not use the valet parking but my relatives did and were greeted with kindness and ice cold bottled water. I even want to put in a good word for that highly addictive in-room espresso machine with its cute little ceramic cups (why yes, Lotus expects adults to be able to use real glassware). Now, many hotels can match such amenities, but Lotus has something others lack: it actually felt warm, welcoming, like coming home, not just resort or chain hotel fakery--the staff are true locals, act like family and proud of their aloha oasis. If I had to say anything negative, Lotus does not have a pool (the beach is way better) and not really a kid-oriented hotel (unless your kids are zen masters), but to each his own. After this experience, I would not stay anywhere else on Oahu and hope Lotus keeps up to their high standards." }, { "user_review_posted": 371, "user_total_helpful_votes": 144, "expertise": 0.001774044699978, "user_cities_visited": 102, "review_days": 0.167579408543263, "helpful_class": 2, "review_text": "We checked in early (noon) on a Saturday and were delighted that we could get into our room. The representative at the desk was very cordial and gave recommendations of where to shop and eat in the area. Throughout the weekend I heard other reps recommending the same places.Shortly after getting to our room, our baggage arrived with a very quick tour of the room. The minibar was nicely stocked, ice in the freezer and a Nespresso maker, which I love. The lights were difficult to operate and we had to mute the radio to shut off the volume. The television audio and visual didn't sync, which was annoying. The HVAC was quite noisy and also interfered with the television volume.As a Trump Card Member, we received four delicious chocolates delivered to our room. At turn down the first night, we also got extra hangers, which was a preference I listed. If you stay, I recommend signing up for membership (this is not a credit card, but a rewards program).The amenities provided were Trump brand, and I loved the shampoo and conditioner. They were definitely gender neutral with a more masculine than feminine aroma.For the price paid, we expected perfection and were surprised to see a crooked panel screwed over an access area of some sort and an electrical panel outside the bathroom that looks like the one in my basement. I've never seen anything like this in a hotel room before.The most disappointing aspect of our stay was housekeeping. I understand environmental awareness and the recommendation to reuse the same sheets on multiple night stays. What concerns me is that my bed was remade with a wash cloth in between the sheets. Since I didn't use a wash cloth the morning the bed was made, I assume the wash cloth was in the bed when we arrived. Also, we were not left with the same number of towels as we had when we arrived.There is a spa on premise with a family pool. There is also a sauna and a steam room in each locker room. I was surprised that this area wasn't more upscale.Valet service was prompt on both arrival and departure. We were offered water upon departure, which was a nice touch.Check out lines were long. We attempted to check out on the in-room entertainment system, but didn't see the food and beverage credit that was part of our package. We decided to stop at reception on the way out, which was a mistake. There were only two reps at the desk and the waiting line varied from 8 to 12 people the entire time we waited. This was a combination of check in and check out, but too long nonetheless. At one point a third employee arrived, but only worked with one guest and then disappeared into the office behind the desk.Unfortunately, I will not return to this hotel as there is a better option at a better price nearby." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.8351588170865281, "helpful_class": 0, "review_text": "Being at the Landmark,Bangkok reminded me of,how wonderful life can be!The staff at the hotel lives service and hospitality at perfection!The location in the heart of the city offers you everything and more,you wish of a five star hotel! Relax at the great pool or visit one of the fantastic restaurants!Thank you again for having us!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.479189485213581, "helpful_class": 0, "review_text": "Booked through booking.com. 1 week was advertised at \u00a3494. They fail to total up any additional costs, even when checking out where you expect to see the final total.Even the confirmation email states \u00a3494.Turns out they took \u00a3800+ out of my account.Booking.com were very unhelpful and said it was clearly stated (which it wasnt), therefore I have been charged \u00a3247 cancellation fee. Waiting for a refund now.Having read reviews after, it seems a lot of people have been scammed with these additional charges.Will be complaining higher. I hope people read this before booking!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.42825848849945203, "helpful_class": 0, "review_text": "I was upgraded to an corner executive suite. Everything was clean and the bed was so comfortable. I normally cannot sleep in hotels but I got a great nights sleep all three nights I stayed! This suite also had a separate shower and large soaking bath tub. This hotel is located close to Pike street where there are a lot of good restaurants and parking. Parking was the biggest hassle I would say and there are two large parking garages within a 2-3 minute walk from this hotel. They also have a restaurant within the hotel that I did not get to sample as it was under renovations during my stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.31653888280394304, "helpful_class": 1, "review_text": "Upon arrival, I could smell the mold in my room. This mold caused my eyes to turn terribly red as well as make it hard for me to swallow. My cough got significantly worse over the course of the 3 nights stayed." }, { "user_review_posted": 10, "user_total_helpful_votes": 15, "expertise": 0.007172018095553001, "user_cities_visited": 58, "review_days": 0.08105147864184001, "helpful_class": 0, "review_text": "I stayed here while on a work trip to DC. I brought my family with me so they could see some sights while I was out working.The hotel is nice... consistent with Residence Inn standards. The location is great.What made all the difference was the staff. From the very second we walked in the front desk staff were awesome. I have never experienced such a fast and friendly check in. My toddler was given some chocolate and then a giant toy box and told to pick a toy... she was beaming! And our room was ready (and the key already made -- I used the Marriott app mobile check-in feature)!Also, the walls and doors were thick and no noise was heard. The breakfast was better than expected.Very happy with this experience and will return to this property." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "Stayed in a 3 bedroom suite with our family of 5. We used the hotels restaurants, pools and airport transportation service. Everything was clean and comfortable. It was a 100 baht cab ride to the Grand Palace. Would stay here again if we ever return to Bangkok." }, { "user_review_posted": 117, "user_total_helpful_votes": 65, "expertise": 0.002586830458396, "user_cities_visited": 164, "review_days": 0.30832420591456705, "helpful_class": 1, "review_text": "From the first email for advice about our reservation, the service from everyone at this hotel was exemplary, via email and then in person. From the smiling doormen on all staff were welcoming and attentive. Most especially, we were just blown away by the care and thoughtfulness of the Club Concierge Supervisor Jose, who went over and above at every turn, making us feel welcome, offering extra tips, mapping out our city walk and suggesting his favourite spots, securing hard to get bookings for us, arranging our hire car and the easiest rental collection and return I've ever experienced anywhere in the world, calling ahead to help arrange a room at an excellent hotel in Yosemite for us...over and again, Jose was incredible! Kirk in the Club was also a standout, always greeting us with genuine friendliness. The club facilities themselves are good with a separate business room, plentiful and delicious food options all day, breakfast lunch and dinner and dessert options, cocktails, great Californian wines and terrific staff. The wifi was good and fast, easy to use and free for club guests or Ritz Carlton members. Our club King room was well appointed, a small bath though, but it had all we could need and plenty of space to enjoy the view of the city and a glimpse of the bay. The toiletries are divine. It was a special anniversary trip for us and we were treated to a special turndown welcome of rose petals on the bed and in the bath, with votive candles and chocolates! It was beautiful! The bed was extremely comfortable and ideal for weary long haul travellers, easily darkened and so quiet.We also enjoyed the live music in the lounge one evening and although we didn't try the restaurant, twice we ordered vintage bottles from the impressive wine list and the sommelier and restaurant team also went the extra mile, ensuring we had the best service, presentation, glassware etc. This hotel deserves its many rave reviews and it certainly made every hotel stay afterwards during our trip pale in comparison! It's my third Ritz stay and first time to San Fran and I'd come back tomorrow!The hotel was also fantastic with small children I noticed and has a dedicated play room. I saw staff interacting really nicely with small guests, making them feel special too. We loved every moment, thank you team!" }, { "user_review_posted": 30, "user_total_helpful_votes": 26, "expertise": 0.004097245209459001, "user_cities_visited": 10, "review_days": 0.6867469879518071, "helpful_class": 1, "review_text": "As a family of four (including two kids), we stayed at this property in May. After a 14 hour flight and two jet-lagged kids, our check-in was smooth. The reception desk were courteous and made sure that we were comfortable and settled in well.Our room included a King-sized bed with living space and a sofa bed, a kitchenette including a refrigerator and a dishwasher. My request for an additional kitchenware was promptly met by the staff. The beds are comfortable and room was spacious for four including our bags.The hotel is conveniently located with Safeway (a 24-hour grocery store) just across the road which adds to your convenience if you want to cook up quick meals in your room and save on some extra bucks. Try to get rooms on the higher floors that gives you a great view of the surrounds and if lucky you get to see the Washington monument peeking out. We had the view from room 1308.Maria, our housekeeper kept the rooms clean and beds were made daily, with extra towels. It would be nice, if complimentary water bottles are provided daily like most hotels. We did get two bottles on our last day, while we were leaving for the airport.Breakfast that starts from 6am-9am was good with a rotation of different forms of eggs and proteins, fresh fruits, cereals and juices. Sufficient to keep you full for half a day. The best part is coffee and tea is available throughout the day. The evening social from 5pm to 7pm is a bonus and offers lite bites including soups, salads, burgers that can be a meal by itself accompanied with juices and soft drinks.However, it would be nice if the breakfast hours are extended till 10 am for late-risers. In addition, if they could equip the kitchen in the rooms with an additional pans/pots (currently only one pan) and some extra spoons for cooking which could add to the convenience of families to cook up meals if required.The concierge was helpful and helped us with our taxi bookings. including a few tips on sightseeing and travelling in DC. Btw it is much cheaper to Uber out there.Also, for those international travellers who want a local telephone sim card for your mobile, there is a kiosk at Dulles just as you exit the baggage lounge area after immigration.The hotel is around a 40 min drive from Dulles and can cost around 80$. There is Washington Flyer Taxi just at the exit door where you can take a taxi. so it is convenient for travellers.The area seems safe with a cop station across the street. Safeway has a Starbucks and two blocks away there is a huge CVS pharmacy.Overall it was a comfortable, convenient and safe stay at Homewood. and yes relaxing too." }, { "user_review_posted": 27, "user_total_helpful_votes": 16, "expertise": 0.002766641738284, "user_cities_visited": 75, "review_days": 0.35049288061336203, "helpful_class": 0, "review_text": "This is the 10th time my partner & myself have been to Bangkok & have stayed in many different hotels.It was our second stay at Park Plaza Soi 18. The first time was December 2012.We did have a previous favourite BKK hotel, but this one has now taken it's place. We stayed here for 4 nights at the beginning of our recent 16 night trip to Thailand. .The stay in 2012 was very good, but it has even improved from then. The staff were fantastic - always happy & welcoming. We got a cold welcome drink on arrival, which is always a nice touch!The room was perfect & had good wifi reception. You can log in using a number of devices at the same time. Unlike some other hotels, that limit you to one!!Breakfast had a great choice & was exceptionally well managed & organised.It is a nice hotel in a good location, but what really makes it is the professionalism of the staff. This has to be down to good management.One staff member (Coco) was extremely friendly & helpful. Even to the point where he came in briefly on his day off & was still willing to help with information.We booked our previous favourite BKK hotel for the last 3 nights. It has gone downhill & obviously our stay at Park Plaza highlighted it's deficiencies. Although, even at it's best it doesn't match the all round experience of staying at Park Plaza......which will be our first choice if we return to Bangkok." }, { "user_review_posted": 235, "user_total_helpful_votes": 61, "expertise": 0.001149870528053, "user_cities_visited": 234, "review_days": 0.08214676889375601, "helpful_class": 0, "review_text": "This was our second stay at the Adagio and it was as excellent as before. Our (corner) room, #811, was enormous, clean and comfortable. Upon check in, we had the choice of free breakfast or 750 Marriott points and we have a lot of points so breakfast it was. We had a drink in the bar after our night out and our server was the same young woman who took such good care of us at breakfast on our previous stay. We are already booked for another stay around Thanksgiving." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 6, "review_days": 0.7935377875136911, "helpful_class": 0, "review_text": "The room was clean and quite spacious for SF. It is near Polk Street where there are many restaurants and bars. It is about a 15 minute walk to Union Square and a short Uber ride to Fisherman's Wharf and other attractions." }, { "user_review_posted": 23, "user_total_helpful_votes": 19, "expertise": 0.0039002345897550003, "user_cities_visited": 18, "review_days": 0.691128148959474, "helpful_class": 0, "review_text": "Had a few days of meetings and brought the family along. You can\u2019t beat the Kahala. An outer island resort experience only 15 mins from Waikiki & downtown.The property is beautiful and the service is amazing. My wife sent me this unsolicited text while I was in a meeting:\u201cI love this place. The service is awesome in an unpretentious and super friendly way.\u201dThat is reflective of the wonderful staff that make the Kahala over the top.If you\u2019re in Honolulu, don\u2019t miss the Kahala. Mahalo" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.13581599123767701, "helpful_class": 0, "review_text": "Small french hotel.Staff is helpful and friendly. Rooms are small, clean, and with everything you need. In the summer months of August early September, the rooms can be a bit warm because they don't have AC, and the ceiling fans can't be adjusted to rotate in the right direction. On the plus side you get a real sit down breakfast with your room, and the hotel is a quick walk to Union Square and ChinaTown. In short if you want a safe, clean minimalist hotel in SF, this is a great place." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7749178532311061, "helpful_class": 0, "review_text": "Had a great time at this Korean Restaurant. Delicious food and most of all exceptional service. Manager Yujie, staff Ivy and others are very friendly and responds fast. Will definitely come back to visit." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.42442497261774303, "helpful_class": 1, "review_text": "This hotel's location is very convenient to the convention center, not even a half a block away. You can see the convention center from the front door. Also close to a cute little coffee shop, and a CVS. It is clean, updated, spacious, and offers a full kitchen. The staff seemed very nice. Easy to get a cab at the Marriott next door. BUT OMG THE CONSTRUCTION. ASK THEM ABOUT THE CONSTRUCTION. Incessant noise from 6:30 a.m. to 7:00 p.m. Even on Saturdays. It is awful and horrible and it woke me up EVERY MORNING. It is supposed to go on until 2018 from what the sign says, so be sure to ask about it when you book. It is horribly loud. I can't even describe how loud it is. It banging, cement trucks, 50 people talking at any given time. I basically got no sleep the entire time I was there. If you decide to stay there during the construction TAKE EARPLUGS AND ASK FOR A DISCOUNT." }, { "user_review_posted": 130, "user_total_helpful_votes": 100, "expertise": 0.0036242032269830004, "user_cities_visited": 30, "review_days": 0.7409638554216861, "helpful_class": 1, "review_text": "We have stayed here multiple times and you can see my prior reviews, but the rooms are fantastic, bathroom is great with the raindrop shower and Jacuzzi tub. Refrig in room, with coffee or tea. Large room with comfortable bedding. Casino close by. I believe the service is getting better ever time we come here. Pool will probably be closing for the fall and winter, If you want to get away from the crowds of the strip, this would be the place." }, { "user_review_posted": 121, "user_total_helpful_votes": 41, "expertise": 0.0015347115645030001, "user_cities_visited": 76, "review_days": 0.052573932092004005, "helpful_class": 0, "review_text": "I guess you get what you pay for. The hotel was ok and well located to Union Square. An old property that could do with some work. Only 1 elevator so had to wait sometimes. Room was small and washbasin was not in the washroom but in the bedroom. Didn't use the dining facilities but at the weekend you get a voucher for a nearby hotel to have breakfast. I would select a different hotel next time. Staff were helpful though" }, { "user_review_posted": 34, "user_total_helpful_votes": 28, "expertise": 0.0038878179540600003, "user_cities_visited": 75, "review_days": 0.045454545454545005, "helpful_class": 0, "review_text": "Stayed here on a business trip and the experience was very pleasant. It's connected to the McCormick convention center, so we never had to go out in the January cold to attend the conference. The rooms are quite nice, quiet, and well appointed. Never had an issue at all. There are some restaurant choices that are fairly good . . . we ate breakfast (buffet) each morning before heading out. They had an omlette station set up if you wanted your eggs made from scratch. While the wait staff was pleasant, we did have an issue with the hostess who did not want to seat us one morning as we were waiting for one of our party to join us. Otherwise, pretty good experience." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.031763417305585004, "helpful_class": 0, "review_text": "I stay at Four Seasons Hotels whenever its an option. This property is tired and not representative from what i have come to expect from this company. I also was extremely disappointed as the property does not have its own spa but instead utilizes the spa at the Equinox Club. I booked two appointments for a facial and massage and was looking forward to a relaxing spa day. When I showed up for my appointment I was told they had no record of either appointment, I was disappointed to say the ;east and more disappointed with the way in which it was handled. The concierge said she could send someone to my suite to give me a massage for $240. It was not the cost so much but the way the mistake was handled that irked me. Lastly, we put our \"make up room\" signs out at 11:00 am and came back and our rooms had not been made up. Finally at 2:45 PM I called and they sent housekeeping about after about 15 minutes. In my opinion this hotel does not represent the FS brand at the level I have come to expect" }, { "user_review_posted": 32, "user_total_helpful_votes": 24, "expertise": 0.0035308396778100004, "user_cities_visited": 110, "review_days": 0.9912376779846651, "helpful_class": 0, "review_text": "We stayed at this location for a week in October and it was so amazing, the location is smack in the middle of Waikiki beach with only a minute walk to the beach. The suites are large and you don\u2019t feel you are in a box with beds, they have two balconies all with a stunning view of city and ocean.The breakfast is well organized and with a large variety of things to make sure to keep you full for most of the day and the afternoon snack is a nice treat.If you are renting a car you can go through enterprise and pickup is just across the street at Outrigger, you can drop off at the embassy for an additional $5, we rented a car for two days and instead of doing one rental paying $40 for overnight parking we did two separate rentals which turned out cheaper.The pool area was rarely busy and when it was it was never crowded.Jay at the front desk is a big asset to the company, he understand customer service and how to make customers feel special, this goes for the rest of the staff at the pool area and our room attendant, they were all so nice. Susanna at the front desk on the other hand could use a bit of training on how the hospitality industry works and how to treat people.Overall this was the best vacation we have been on and we will be back - Mahalo for everything!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.56736035049288, "helpful_class": 1, "review_text": "We have just returned from this hotel (26/10-30/10), and would not recommend to anyone!! During a 4 night stay, our bed linen wasn\u2019t changed at all, our room not hoovered at all & the room not serviced on 2 days. Not the standard you would expect from a supposed 5 star hotel. We had to change rooms on arrival, as our \u2018executive rooms\u2019 at the rear of the hotel were tired, shabby & looked over a car park. The new rooms were marginally better with a lake view, however, this came at a cost of $40 a night per room for four nights!The removal of the executive lounge is to the hotels detriment, and $10 a day per person & $120 credit on the room was little compensation & difficult to spend given the lack of choices. $27 for a sub standard breakfast that didn\u2019t include many American staples at all, instead Chinese food on offer.We booked this trip as a celebration for my mother\u2019s 70th birthday, and could not have been more disappointed with the hotel, it\u2019s staff & facilities. It tarnished the weekend. Rude staff, dirty communal areas & run down eateries certainly do not reflect an apparent recent refurbishment.I would not stay at this hotel again if visiting Chicago, and not would I recommend the Hilton to anyone." }, { "user_review_posted": 55, "user_total_helpful_votes": 81, "expertise": 0.007039611607635001, "user_cities_visited": 66, "review_days": 0.50328587075575, "helpful_class": 0, "review_text": "Lovely hotel connected via bridge to the airport we had a 4am flight so decided to stay here lovely hotel the rooms are very spacious and the staff are very processional if you have a early flight or need to stop over for the night/day book this hotel there are many great restaurants nearby and a few markets everything is cheaper in Bangkok compared to the islands so take advantage and get your shopping done whilst you are here!" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.29079956188389905, "helpful_class": 2, "review_text": "I booked this hotel for our CFO 2 weeks prior to her travel to DC on Concur, our travel tool at work. I received a confirmation number and price was $500.00. Our travel agent confirmed the reservation. Our CFO arrived at the hotel at 6:00pm and was told she did not have a reservation. Apparently they overbooked the hotel but did not contact her to let her know. The staff was nice and put her in a different hotel 10 minutes away (her conference was next door to Fairmont so that was inconvenient), They paid for her hotel stay and taxi from/to her conference. The next day she went back to hotel with her taxi receipts and was told they knew nothing about that and she would have to come back when the person who assisted her came into work at 1:00pm. Again, very inconvenient. I'm very surprised that a 5 star hotel doesn't have their act together and overbooks rooms. In 30 years of working as an Executive Assistant I have never come across this situation with any hotel for any of the VIP's I have worked for. Very disappointing. Needless to say she will not be going back to that hotel anytime soon." }, { "user_review_posted": 102, "user_total_helpful_votes": 139, "expertise": 0.0065056586465540005, "user_cities_visited": 340, "review_days": 0.36035049288061305, "helpful_class": 1, "review_text": "We loved the thoughtfulness incorporated into the Clover Asoke design - end tables that held the designer cushions when not in use, lovely art in the room and throughout the hotel. We liked the key scan system and secure door lock, bright reading lights, quiet air conditioner and the many included amenities. We loved breakfast every day and both of our delicious and affordable dinners in the restaurant complete with five star service, classy views and chairs worth taking time to study. We loved the large Foodliner Grocery Store one block away and one of the most beautiful outdoor areas in all of Bangkok - Benjakitti Park, only a couple blocks further. We will always remember our walk around the lake, a healthy immersion in beauty and calm in the middle of one of the most chaotic and incredible cities in the world." }, { "user_review_posted": 55, "user_total_helpful_votes": 28, "expertise": 0.002361249034536, "user_cities_visited": 28, "review_days": 0.25903614457831303, "helpful_class": 1, "review_text": "We recently stayed at the State Plaza Hotel for five nights during our week-long vacation in Washington, DC. The hotel is in an ideal location - very close to the National Mall, and in particular the Lincoln Memorial. The hotel is located in the George Washington University area where there are so many beautiful hold buildings to enjoy as you walk. There are several cafes and pubs nearby, and it is a very short walk to the Foggy Bottom area where there are many more restaurants and the metro station. It is also a very short walk to the Kennedy Centre where we attended a symphony. The hotel has two towers, each with their own Reception desk, so a little confusing at first.The room was large and comfortable with modern/new furnishings. Our room had a small kitchenette that was well equipped although we really only used the fridge and the coffee pot. The only downside to the room is that there was a sewer-y smell coming from the bathroom sink...like the drain needed a good cleanout. We did report this, but not sure if they attempted to do anything about it or not. The smell was strong enough that we had to keep the doors closed to the bathroom and dressing room at all times. The food in the Garden Caf\u00e9 restaurant was very good, while the service was okay. I would definitely recommend this hotel for a sight-seeing stay in Washington." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.200985761226725, "helpful_class": 2, "review_text": "Complaints of construction issues is - in our opinion - extremely exaggerated. I personally spoke with the contractor, who detailed their process... working only in the winter/spring months. They are completely overhauling this family-owned property inside and out, up and down. The family is not scrimping on doing the renovation... the elevator alone rivals any other hotel, anywhere. Every mechanical system is being completely replaced/ overhauled. The AC/ Heating systems are as new as possible and absolutely quiet and efficient - with individual room controls [as hot or cold as you wish]! Expect the construction to likely be completed by Spring/ Summer 2017.The staff is very competent, attentive, and downright pleasurable. We arrived over three hours prior to check-in, and did not wait ten minutes for a room to be available... initially, the staff immediately offered to store our luggage in a secure area, and offered to let us park our vehicle while we traversed the city.The rooms are amazing and spotless, having quality linens, comfortable beds, perfect/ modern finishes. A room safe, iron, hair dryer, coffee maker, refrigerator. Decent cable television and - uninterrupted - wifi.Traveling around the city [buy a day-pass for $17, which allows for riding any/ all forms as much you desire; cable car [1-way trip = $7] / street car [1-way trip = $2.25] / bus [$?], is a breeze with the 'F' Line directly in front of Beck's. Within ten minutes you are at Powell Street and the cable car turnaround [ticket booth for day passes found here]. The shop [Sweet Inspiration] offering free coffee across the street for guests is fantastic. Bars, restaurants, local shops, major grocery store, pharmacies all within steps of Beck's.A safe neighborhood to wander about [day or night], a great place to rest your head, a lodge that is at the top of our list whenever we return to SF. I dare anyone to find a better place for the money!Thank you to Beck's Motor Lodge and their incredible staff for making our trip so pleasurable!!!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.9074479737130341, "helpful_class": 0, "review_text": "We really enjoyed our stay at Park MGM. Rooms were very clean, pools were enjoyable and the dining options are awesome. The casino was well laid out but the check-in feature was exceptional. We have literally waited hours at other locations just checking in." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.46823658269441404, "helpful_class": 0, "review_text": "The hotel is excellent with some seriously good service. The staff are really friendly. Especially the gentle at the door, bag service and the lady serving and making pan cakes. All the people at breakfast were also really good. The breakfast is amazing and among the best I have ever had.Great hotel" }, { "user_review_posted": 47, "user_total_helpful_votes": 28, "expertise": 0.002781944825934, "user_cities_visited": 28, "review_days": 0.244249726177437, "helpful_class": 2, "review_text": "We stayed here for a week with our 7-year old son and we had a terrific experience. Every employee at the Ritz Carlton Club was extremely helpful, friendly, and great at their respective jobs. In particular, the concierge team was outstanding (especially Jessica and Francis). The accommodations were spacious, extremely clean and luxurious. We will definitely be back for another visit!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.24589266155531203, "helpful_class": 0, "review_text": "A total jem of a hotel amogst giants. I was so lucky to have taken the chance on the Paramount. I was walking to another major hotel to make my reservation. Thank goodness my curiosity made me walk in." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.375136911281489, "helpful_class": 0, "review_text": "The Westin Seattle is our favorite hotel in the downtown Seattle area. We have stayed here many times over the past 10 years. The location is great for activities, restaurants, travel to the sports stadiums and shopping in Seattle. The facilities are great and the staff are very friendly and helpful. The rooms are comfortable and the heavenly beds are fabulous. The concierge has provided us with many great suggestions for sightseeing and dining in Seattle. We recommend it to our friends." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 7, "review_days": 0.550930996714129, "helpful_class": 0, "review_text": "Have stayed at the hotel a few times now and the service is great as always. It's always brilliant to visit a hotel that truly caters for your every need. Yasser who was the doorman during our stay made it an inviting return every time we came back to the hotel and the staff were generally very pleasant." }, { "user_review_posted": 23, "user_total_helpful_votes": 8, "expertise": 0.0015783237146730002, "user_cities_visited": 19, "review_days": 0.863088718510405, "helpful_class": 0, "review_text": "OMG...where do I start. Like some other recent posts, I would NOT recommend this place to anyone!!! Here are some real pictures. Since our room was going to be ready until 4 p.m., we thought we would enjoy the pool. Ripped lounge chairs, cups and cigarette containers left on their grassy areas and inside the hot tub. Only one attendant. As nice as she was, there was just to much for her to do to manage cleaning up after people, taking food/drink orders, towel duty, refilling suntan lotion station. Sad!The \"Manager\" Anthony was so rude. He wanted to argue about our room not having breakfast included. OMG...their own website says (From a dialed-in Concierge to meet any request at any time to \u201calways complimentary\u201d perks like Wi-Fi, breakfast for two each morning and two chairs daily for your visit to the beach, we\u2019ve designed a guest experience that revolves entirely around you.). The emailed confirmation stated it was included. After having the concierge from my credit card company calling him, he agreed. Never an apology.At 4 p.m. we go to check in to our room. The lobby is filled with people. So I guess guaranteed ready by 4 p.m. has a different meaning to them. Many rooms were not ready. After getting into our room (see other photos) we noticed ripped old chairs and the cable box dangling on top of the TV. What...who has rooms like this. I would be so embarrassed if I was the owner/manager!It gets worse, but I hope this gives you enough to stay away from this place. Many other/better choices around. Live life and enjoy somewhere else!!!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.8838992332968231, "helpful_class": 0, "review_text": "I stayed at Hotel RL for the third time last week, and was so pleased.The rooms, especially the bathrooms, need an update. The bed was very comfortable and the room had an abundance of space, are clean if not well-kept. This is not a luxury, high-end, full-service hotel. Rather, it's an affordable, convenient, safe and friendly place.What's lacking in bathroom design, is more than made up for by the hotel's friendly staff. Manny at the roving front desk takes pride in having you as a guest -- and goes out of his way to make sure your needs are met. This man knows hospitality!Looking forward to being back in August!" }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 2, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "We stayed in this hotel that was located just two blocks from The Mall. We walked to all the highlights: Capital, Supreme Court, Library of Congress, all the museums and all the monuments. The room was quiet and faced the garden area. It has a Starbucks accessible from the lobby and a CVS just 1/2 block away for snacks and such. The room was very clean and had a nice lounging area, along with a desk area. I would stay there again in a heartbeat." }, { "user_review_posted": 21, "user_total_helpful_votes": 8, "expertise": 0.0017391487103500002, "user_cities_visited": 16, "review_days": 0.7825848849945231, "helpful_class": 0, "review_text": "The Public Hotel is a design jewel with an amazing atmosphere. Truly unique. The hospitality and service of the team is outstanding. You feel at home. This concept is fresh and matches the Traveller needs on point. Best choice in NYC and I will come back soon." }, { "user_review_posted": 131, "user_total_helpful_votes": 31, "expertise": 0.001038531804088, "user_cities_visited": 50, "review_days": 0.171960569550931, "helpful_class": 0, "review_text": "While expensive compared to the tourist options, the rooms are exceptionally comfortable and of a nice size for the price. The staff always shows great customer service. Highly recommended for business travelers or families that enjoy upgraded rooms as an alternative to the smaller and lesser-priced tourist stay hotels." }, { "user_review_posted": 20, "user_total_helpful_votes": 13, "expertise": 0.0030453492221110003, "user_cities_visited": 13, "review_days": 0.8838992332968231, "helpful_class": 0, "review_text": "This hotel has seen better days (decades ago). It is very old and rundown. Staying here for a conference (On my third day - going home tomorrow), otherwise would never stay again. Rooms are small. Have had to call for maintenance twice. First time there was barely any water running out of shower head - I assumed it was faulty because it was barely dripping - but apparently there\u2019s simply no water pressure. It took extra time to get the shampoo out of my short hair. Second time the toilet broke and wouldn\u2019t flush. Very cramped bathroom - don\u2019t know how two or more people in a room would manage. No counter space except a few inch strip directly above the toilet - risking things falling in. Beds hard as a rock. Wifi very weak - kicks me off every few minutes. Air conditioner so noisy that it wakes me up every time it cycles on. Drapes/shades don\u2019t fully close, leaving light to come in in the morning. If I want any light at all in the otherwise very dark room with just a few little lamps for the whole room, then the apartment across the street can look right in with no privacy. Walls are paper thin - you can hear people\u2019s full conversations even when they\u2019re talking at a normal volume. Hallways are very long, and elevators take forever during breaks at conference. Only one little store/coffee shop, which isn\u2019t enough to accommodate 2500 conference attendees. Gym, which is nowhere near the guest rooms, doesn\u2019t open until 5:30 a.m., which means that if you have an early meeting, you\u2019ll never get in a workout. And, though it\u2019s a nice size, it gets very crowded because it is a huge hotel with thousands of guests.Staff is very nice, and food is decent. But nowhere good enough to make up for the crummy rooms, making it very overpriced for what you get. I won\u2019t stay here again - even for a conference - it\u2019s not worth the added convenience of staying on site." }, { "user_review_posted": 98, "user_total_helpful_votes": 72, "expertise": 0.0034565299141830004, "user_cities_visited": 52, "review_days": 0.6642935377875131, "helpful_class": 2, "review_text": "I have stayed at this Ritz over 15 times. This has been my go-to hotel in Chicago. Here are the pros and cons of the property.Pros first.-- post construction the lobby, restaurants and spa area look fantastic.-- The gym (and view) is fabulous. You often run into professional basketball players working out there.There is running track close to the hotel if you want to run.-- The sauna and steam room are free for guests. Take advantage of this.-- Rooms are large and spacious. The views of the lake are very nice.-- Location is great. It is attached to Water Tower mall which is great in the very cold winters. Very close of good restaurants all within a few blocks.-- In summer you have easy access to the Lake so you can walk along the lake front.Cons:-- minor issue.... The high winds in winter causes the building to creak and moan - making it pretty noisy. Happened a couple of times.-- very expensive in summer...which is common for all ChicagoOverall i recommend this Ritz." }, { "user_review_posted": 31, "user_total_helpful_votes": 7, "expertise": 0.000985930031001, "user_cities_visited": 12, "review_days": 0.4052573932092, "helpful_class": 1, "review_text": "This hotel was great, nice view, close to shopping and restaurants, there was as a store and restaurant on sight. Very friendly and helpful staff. Busses and trolleys pick up regularly nearby the hotel. Rooms were quite comfortable with quite a few amenities.Coffee was served in the lobby daily and there was a full business centre for patrons use.A couple of PROBLEMS though. Ice machines were not on every floor so it was necessary sometimes to wait a long time to get an elevator to go up one floor to the ice machine. Just a real nuisance since we had to go through this routine daily.Also, the unit doors close SO loudly that you couldn't quietly exit, and could hear people all the way down the hallway closing theirs all hours of the day and night." }, { "user_review_posted": 24, "user_total_helpful_votes": 5, "expertise": 0.000901099709441, "user_cities_visited": 10, "review_days": 0.672508214676889, "helpful_class": 0, "review_text": "It is down the road from the vibey Sukhumvit food district. They offer free tuk tuk rides to and from the main road. Great service and well equipped room with amazing views of the city if you have a superior room. The highlight was the beautiful garden pool" }, { "user_review_posted": 238, "user_total_helpful_votes": 64, "expertise": 0.001195181813208, "user_cities_visited": 80, "review_days": 0.052026286966046005, "helpful_class": 1, "review_text": "My husband and our 3 adult daughters stayed here for 7 days. We had 2 rooms.We had booked partial ocean view rooms but chose to upgrade to full ocean view rooms for an extra $20 per night. The view was spectacular!Directly opposite Waikiki Beach on the main shopping street, the hotel is in a top location. All shopping and restaurants nearby were within easy walking distance.Hotel staff were friendly and helpful.My husband and I were moved to a higher floor after our first night - better view and the new room had one queen bed instead of two doubles so more space in the room.Good value for money.Only downside was no pool, but the beach was across the street." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 3, "review_days": 0.461664841182913, "helpful_class": 0, "review_text": "This is a new hotel in good location, right opposite Exchange tower in Asok. It has only 9 floors and about 13 rooms per floor. Rooftop small pool with partly glass bottom. My kids enjoyed looking through this glass to see the cars going by. The room was nice designed, big size , with big bed and goid pillows. All the hotel has very interesting bright design ( tropical birds print on the sofas, chairs, pretty women faces on the walls). The staff was very helpful and always friendly. I asked to check out at 1 p.m. They arraged it easely.But I don't like:- the tile floor in the whole room. I prefer at least laminated flooring, it is not so cold when use a conditionning. There was a bed rug but it was not enough to make the floor comfortable for bare feet.- no bathtub , only the shower. For travellers with small kids it is not good.- poor breakfast. Usually in Thailand there is a good choice of food in breakfast. In Clover Asoke hotel it was not enough ( no ham only sausages, no cheese, no choice of pastry). You have to take cutlery, tissues by yourself. Nobody brings you coffee, you get it from coffee machine by yourself. The capuccino and late were so so.Anyway it is very good value for money. I would recomment this hotel for those who doesn't need a bathtub and a warm floor a lot." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.19989047097480803, "helpful_class": 0, "review_text": "Truly amazing in every way shape and form! Everyone bent over backward make my stay OVER THE TOP! From the front desk to the Chi fitness complex ..it was a 10! I did not expect the level of service, kindness and perfection!" }, { "user_review_posted": 17, "user_total_helpful_votes": 9, "expertise": 0.002459904849063, "user_cities_visited": 15, "review_days": 0.802847754654983, "helpful_class": 1, "review_text": "Loved this property. Heated pools, unit in great shape, lots of activities, fireplace was great as it was cold. Pool was hot even though is was freezin outside. Kids got to swim every day and we watched them from the hot tub. I would have given it 5 stars but the freaking calls and insistence on going through a time share presentation was ridiculous. I used my hotel points to pay for my room and could have given a crap about the timeshare. I told them 3 days in a row not interested. I will never ever go back because of this. I will tell everyone I know not to go there. Annoying AF. Great place got completely hosed due to greed." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.400876232201533, "helpful_class": 1, "review_text": "Overall this was a very good experience. There were a few things that held it back from reaching 5 stars. When you spend as much as you do at Ritz you have very expectations and expect superior service and great attention to details. Check in took longer than needed. I requested one additional night so I could understand more time needed to look at options, but the bill for my third night was separate and didn't appear to have my rewards attached. A used bar of soap was left in the shower and a used comb was left on the closet floor. The tv also turned on by itself at 1am in the morning which was very unsettling. Marjorie at the front desk did make a strong effort to make that right, which I do appreciate very much." }, { "user_review_posted": 36, "user_total_helpful_votes": 43, "expertise": 0.005688575036473, "user_cities_visited": 69, "review_days": 0.492880613362541, "helpful_class": 0, "review_text": "Being Platinum elite members, we received the concierge service. The hotel is renovating their lounge, so a small area in the restaurant is sectioned off for this purpose. Sunday-Thursday, light snacks and desserts were available. Drinks (soda, water, coffee) are available at the bar until midnight. Upon check-in we received vouchers good for two people at breakfast. (Full breakfast is $30/person). Aside from that voucher, nothing designates you as an elite member or as having concierge access. As such, we were CONSTANTLY being questioned and treated as if we were stealing.At breakfast, I wanted a jam for my toast. The waitress was unavailable, so I went over to concierge side to get one (which is SELF SERVE). A manager passed me, stopped, turned around and followed me to the area. She rushed over to me and demanded to know what I wanted. I said \"jelly\" and she handed me one and proceeded to escort me from the area. WTF.In the morning, a small concierge area is set up at the bar with muffins, danish, cookies, and coffee. My son took a cookie and was promptly scolded by the bar attendant. She yelled at him \"Those aren't free!!\" I spent several minutes explaining to her we had full concierge privileges, and it wasn't until I gave her one of our breakfast vouchers that she relented. I had to give her my voucher (value of $60) for a cookie.Minors aren't allowed in the bar. No problem. But when I approached the bar attendant to get a menu, she said \"He needs to leave. No minors.\" I wanted a menu for goodness sake. I can read the sign and didn't plan on staying there outside of getting a flipping menu.I understand the staff works hard, but when paying over $2000 for a stay, it's not too much to ask to not be treated as a criminal stealing jam and cookies.Also, extra $20/night for a rollaway bed!?! Ridiculous. And no hot tub (husband's gripe)" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.512595837897042, "helpful_class": 0, "review_text": "This is my 8th stay at this location. Staff is friendly, location is great, view is wonderful. I'm not one for staying in the heart of Waikiki. Waking up to a unobstructed sunrise over Diamond Head is breathtaking. Listening to the birds as the sun rises and sit on the Lanai looking out over the ocean horizon is magnificent." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.768893756845564, "helpful_class": 0, "review_text": "The food is delicious. The service is good and the environment is nice people in here is charming. So many kinds of food choice in here. We enjoy to take food in here.Nattawau is a very nice person andhe is very helpful in deed." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.6960569550930991, "helpful_class": 0, "review_text": "The 3 bedroom suite is spacious and fits a family of five comfortably. Quiet neighborhood and convenient location which is nearby to grocery store, cafes and restaurants. Would definitely come back and stay here!" }, { "user_review_posted": 30, "user_total_helpful_votes": 22, "expertise": 0.0034499246018610003, "user_cities_visited": 11, "review_days": 0.409638554216867, "helpful_class": 1, "review_text": "Our room was a two bedrooms, two bathrooms, kitchen, laundry, small table, living room, 3 tvs, a hot tub, pretty nice four our budget, staff was really nice, it has a free shuttle to take us to the strip on different times, I recommend to stay here." }, { "user_review_posted": 11, "user_total_helpful_votes": 16, "expertise": 0.00695134061569, "user_cities_visited": 7, "review_days": 0.5991237677984661, "helpful_class": 2, "review_text": "We have visited Vegas many times and stayed at the bigger resort hotels. This time we decided location was more important to us than a fancy hotel you only sleep in. We decided on the Casino Royale and weren't disappointed. Yes the room was smaller than the neighbouring biggies and the rooms face i to a rear car park.But the pro's far outweighed this. There was no extortionate resort fees to pay on arrival for a start. You walk straight off the strip almost right into the accomodation area instead of a long walk through the length of the property like other hotels. The room also had a refrigerator and a coffee maker which were a welcome bonus. The bus / tram stop was a short walk away. You are in the heart of Vegas strip here with a 24 hour McDonalds , White Castle and Dennys all adjoining the property. Yes the corridors are quite dull and the rooms quite small but it was spotless and location, price and the dollar beers at the sports bar sealed it for us. Casino Royale will definitely be our first choice from now on whenever we visit Vegas." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.6659364731653881, "helpful_class": 0, "review_text": "My husband and I had the pleasure of staying at the Marriott Sukhumvit in February 2018. Everything about the hotel is lovely. The rooms are a bit small, but very modern and clean. All of the staff was very friendly and super helpful. The food was Amazing and authentic! We had breakfast at the hotel every morning and a late lunch one day; the best Oatmeal I've ever had in my life and very good Massaman Curry. The rooftop bar is the best part of staying here, the view is UNREAL. Walking distance to the metro train. Definitely recommend staying here." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.24917853231106202, "helpful_class": 0, "review_text": "This is our second time at the Hotel Majestic now, have found the staff GREAT, they treat you like family, especially Amit, Mike, Anjani and Nikki,the suites are large and stylish, and would recommend to every one.So if you come to San Francisco don't wear a flower in your hair stay at the Hotel Majestic for a once in a life time adventure.when it time to go You will feel sad and you can't wait to come back." }, { "user_review_posted": 751, "user_total_helpful_votes": 157, "expertise": 0.0009046013605310001, "user_cities_visited": 347, "review_days": 0.42059145673603504, "helpful_class": 1, "review_text": "This is a newly opened hotel. As it was converted from an office building, the design and structure are very unique. The staff were very enthusiastic and ready to help. The night we arrived, Ty, introduced not only the facilities and services of the hotel, but also local delicacies. Following his suggestion, we ate in a restaurant full of local people. The breakfast was great too.The only thing you might want to pay attention is to drive to the hotel as you can only enter the hotel from the beach direction." }, { "user_review_posted": 59, "user_total_helpful_votes": 8, "expertise": 0.000547953403389, "user_cities_visited": 5, "review_days": 0.37239868565169704, "helpful_class": 1, "review_text": "We stayed at the Hampton Inn Tropicana for 2 weeks in October and have nothing but great comments to say about this terrific hotel. The staff were very nice to us and helped us out with our questions about Vegas and the Strip. They have a shuttle every hour to the Strip and dropped us off at the Tropicana hotel. The shuttle drivers were excellent with helping us out with locations that we wanted to go to and mentioned to us about the tram shuttle service. When we did walk to and from the Strip it only took us 15min to get back to the hotel front door. The free breakfast was terrific and the pool was quite nice to go to when we had our breakfast outside. The service station beside the hotel was terrific for us as we could get our drinks of water and sodas so that we did not need to pay the prices on the Strip. The shuttle drivers picked us up at the airport and dropped us off at the airport when we were going back home. Jack took us to the entrance door that we needed to go to when going back home and saved us a lot of stress. Can't put a price on that, thank you. The room was done daily by the hotel staff and had no issues at all with the way we were treated by everyone. I truly believe that the smaller hotels will give you the best service compared to the larger ones. The tips on where to eat were wonderful and even a high five when I mentioned about going to a restaurant at the end of the Strip so I knew it was a local choice. I found Vegas to be very hot but she found it to be just right temperature wise. We did make use of the laundry room and the pizza delivery service from the flyers sent to the room daily. The room was quite roomy and we really enjoyed the view. When we do plan on going back to Vegas again, we will be staying at this hotel without any thoughts about anywhere else." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 45, "review_days": 0.45947426067908, "helpful_class": 0, "review_text": "The Scarlet Huntington more than lived up to its historic place at the forefront of San Francisco hotels. The rooms boast high ceilings, great bathrooms, comfortable beds, and are extremely spacious... I've become used to small hotel rooms in SF, but you will not find any here! The lobby is well appointed, the spa is world class (the views are truly amazing), and the Big 4 restaurant speaks for itself as a destination that cannot be missed. But, the real beauty of the hotel is its staff- the customer service was warm, genuine, and I saw countless examples of their team going out of their way to help guests besides myself. From what I learned, they have several team members at 20+ years of service, including their gracious bellman at 29 years as well as the encyclopedic house car driver who has been there 27 years. In a time where we constantly see new faces in our favorite hotels and restaurants, the longevity and loyalty of the Scarlet Huntington team speaks volumes." }, { "user_review_posted": 124, "user_total_helpful_votes": 54, "expertise": 0.0020038938897250004, "user_cities_visited": 155, "review_days": 0.40799561883899205, "helpful_class": 3, "review_text": "We used reward points for a quick trip to DC. We were very happy with the convenience and location of this hotel. It is on the same Metro line as the zoo :) we also used various hotel in close proximity and the Starbucks was perfect.Parking in the garage was expensive, which was expected, but so convenient and we never had trouble finding a good spot.We loved the room set up, perfect for a family traveling with kids. They were set up in the front living room on the pullout couch. Housekeeping was so sweet and made their bed with all of their little stuffed animal friends set up :) made us all smile :)Breakfast was good, very busy. Lots of beverage choices, including soda, which was really nice.The managers reception was only okay, the snacks were pretty weak. We have definitely had better at various Embassy Suites. I like when they have cheese, or dips.We enjoyed the rooftop pool, it was snowing outside which was fun to watch through the windows. They stock towels up there.Our only issues were the steel plates on the roads out front of our rooms and the incredibly firm bed. The metal plates were SO loud. It felt like being in a trainyard. We ended up leaving early because moving all of our belongings seemed like a lot of work for one more night, but they did offer a new room. We were in room 530.Overall, I would recommend this hotel, and would stay there in the future. The kids are still raving about our fun trip!" }, { "user_review_posted": 42, "user_total_helpful_votes": 17, "expertise": 0.0018547416759920003, "user_cities_visited": 42, "review_days": 0.322562979189485, "helpful_class": 0, "review_text": "I stayed there for business in August. I am also a Marriott Platinum member. I\u2019ve stayed at a few JW\u2019s, both in the U.S. and oversea. This JW is definitely below average compared to the other JWs.Overall, the hotel met some standard expectations for a luxury hotel \u2013 great location, contemporary room design, comfortable bedding, friendly front desk staff, and reasonably sized room (however, very small bathroom for a JW). I understand that it\u2019s in \u201cdowntown\u201d, but so as many other JWs.However, some features could be improved:- Concierge Lounge: probably the worst lounge I\u2019ve seen amongst the JWs and other luxury Marriott properties. Lounge space is small, so always overly crowded. Never greeted by a staff. Food quality and selection are very average. Evening service is certainly below what you would expect from a JW (oatmeal raisin cookies and tiny dessert mousse cups \u2013 really?).- Gym: again, worst gym I\u2019ve been to for a hotel like JW. The air was not turned on properly so the gym is extremely hot. The gym is very small and the number of machines is very limited. Furthermore, the machines/equipment are outdated. I have been to some Courtyards that have better gym than this.- Concierge Desk at the lobby: The staff was unfriendly and seemed like not wanting to help when I requested some housekeeping items.- Marriott Platinum treatment: I was told by the staff that they discontinued the Arrival Gifts for the Platinum members." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 7, "review_days": 0.8433734939759031, "helpful_class": 0, "review_text": "This hotel is outstanding. It is a magnificent building with all the elegance of a by-gone era. The gardens are gorgeous and full of birds. This hotel is right on Waikiki Beach but is very quiet, it is close to all the shopping and restaurants. The staff are friendly and helpful. We had a fantastic week at this hotel and highly recommend it." }, { "user_review_posted": 60, "user_total_helpful_votes": 36, "expertise": 0.0028026039942620003, "user_cities_visited": 167, "review_days": 0.550930996714129, "helpful_class": 0, "review_text": "Stayed at the hotel on our trip this past week. We were celebrating our anniversary and were pleasantly surprised with a bottle of champagne and a box of chocolate covered macadamia nuts. Our room was very roomy with a king size bed and also sofa. Maid service was excellent and staff was very pleasant. The hotel is older and furniture could be updated but it was also fine the way that it was. Only complaint is the small bathroom. Knees almost touch the door and toilet is very low to the floor making it a little difficult for a person with bad knees. Would definitely recommend the hotel and will stay there on future visits. A few blocks from the beach but near shopping and restaurants." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.059145673603504006, "helpful_class": 0, "review_text": "Everything about the hotel was fabulous, especially the staff! When I called to get information about the property I got into a conversation with Alyssa of guest services. I had told her my daughter and I were visiting so she could make a final decision on whether or not to attend the Theater School of DePaul. Alyssa was very informative and encouraging about Chicago's vibrant theater scene and told us how great DePaul was. When we arrived to our room there was a beautiful coffee table book on the famed \"Second City\" with a personal note from the guest services staff for my daughter welcoming her to Chicago. It added such a personal touch and was a very good sign pointing to her future. Both Kathryn and Alyssa from guest services put this together. It really made us feel so special and I am happy to say ... my daugher has decided on DePaul!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.5153340635268341, "helpful_class": 1, "review_text": "Stayed with my boyfriend for a starvation and it was the coolest hotel. It's not sterile or cookie cutter like the chain hotels. The design is really cool. The staff is the best part. They are all patient and very helpful. The game room has a skee ball machine! Awesome! Will definitely be back there again" }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 14, "review_days": 0.06736035049288, "helpful_class": 0, "review_text": "Stayed for just one night but was impressed by this hotel. Staff was friendly, accommodating and efficient. Had a great water view and the Executive Room was large, beautifully decorated and perfectly clean. Hotel location was great too. Three or 4 blocks to the Bart station, about a $9 taxi to Fisherman's Wharf. Although I got a Starfriend rate, the hotel's rates were definitely on the lower end for the quality of this hotel. All in all, a great stay!" }, { "user_review_posted": 144, "user_total_helpful_votes": 70, "expertise": 0.002249684308605, "user_cities_visited": 80, "review_days": 0.043263964950711005, "helpful_class": 0, "review_text": "Located in a quieter part of town. An approximate 20 minute walk to the city center.- Clean and comfortable room. Spotless. Some of the rooms appear to be below grade, so ask for an upper floor room.- Used the Hampton pre-arrival check in service, thinking the rest would be a breeze. This caused some confusion upon physical check-in as they couldn't locate my reservation. Possibly a training issue.-The morning Hampton express breakfast worked out well, handy for an early trip to SEA/TAC." }, { "user_review_posted": 62, "user_total_helpful_votes": 66, "expertise": 0.005057785465896, "user_cities_visited": 546, "review_days": 0.2026286966046, "helpful_class": 0, "review_text": "Great hotel, still a favourite: classy crowd, fabulous buffet breakfast, great service, nice rooms, though they do smell a little damp. Love the grounds and the staff. The pool is nice, though the gym could use a few more weight machines. Overall a lovely, quiet and relaxing place to stay away from the madness of the outside world." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.679079956188389, "helpful_class": 0, "review_text": "This Exceptional hotel is located near city center and office buildings, surrounded by tons of great restaurants, and a short stroll to the waterfront. The staff are very engaging and professional. The rooms are immaculate, comfortable and relaxing. The workout spaces are innovative, and in my opinion, set the bar for functional fitness spaces within a hotel setting. If you prefer to run outside, the waterfront is two short blocks away. I visited for business, and found this hotel to be a perfect fit for my needs. Essentially, this immediately felt like a home away from home. Thank you Kimpton Alexis Hotel. I can\u2019t wait to come back!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7371303395399781, "helpful_class": 0, "review_text": "While other hotels may offer a better economic option, location is worth a lot. Breakfast area can be crowded and a challenge at times as well. Good choice if you want to walk to 'almost' anything in the Mall area of DC" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.410186199342825, "helpful_class": 0, "review_text": "Room was clean, very basic, pictures are deceiving. The biggest issue is how loud it was. Street noise was horrible and began at 5 am. Wouldn't stay here again. The staff at desk, however were great, the stars are for them. I only stayed 1 night so I made it work." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6730558598028471, "helpful_class": 0, "review_text": "As most of the reviews stated, this hotel is beautiful. Most of the staff were pretty warm and friendly as well. But I will NOT stay here again... My friend and I stayed here for 3 nights. We had a beautiful corner room on the 10th floor with an amazing view. Great!!! On our last night we were lying in bed watching television and out of nowhere comes a nice size MOUSE. That thing didn't scurry across the room, it sauntered as if he was very familiar with the place. Needless to say we contacted the front desk and was moved to another room on the 8th floor facing a brick wall. Had it not been our last night I would've demanded to be transferred. The most troubling part about this ordeal was the next morning during check out, when the hostess asked how was my stay I told her about the night's events... She laughed and asked me \"how many were there\"? She also stated that \"this is becoming a problem and she doesn't know what they are going to do about it\". I told her that the first line of business is to call an exterminator. Yes, there is a lot of construction in the area, but that's not an excuse. The manager Bob was suppose to give me a call... I'm still waiting on it 3 weeks later." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.08762322015334001, "helpful_class": 0, "review_text": "We loved the quite and distinguised atmosphere of the hotel. The staff was discreet and efficient, the rooms extremely well appointed. We were upgraded to an executive suite. Simply stunning. The dinner at the Celadon restaurant was the best we had in Bangkok, the service in the restaurant was excellent. We could not have asked for more and will certainly come back." }, { "user_review_posted": 147, "user_total_helpful_votes": 19, "expertise": 0.0005171659306990001, "user_cities_visited": 34, "review_days": 0.627601314348302, "helpful_class": 1, "review_text": "Spend there 4 days. Hotel is well located, close / centered to major DC attractions and museums. Rooms are spacious and service is good. Concierge quite good and polite. Now, beware: if you (like me) need complete darkness to have a good sleep, skip this hotel and look for another one. Believe it or not it has no courtain blackouts and all street light enters the room. I think they are aware of that as they provide eye masks (as if everybody can sleep with an eye mask!!, come on). This could be a great hotel choice in DC if they fix this design flaw." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 4, "review_days": 0.5104052573932091, "helpful_class": 0, "review_text": "Pros:At 925 sf, the Clift's Deluxe Suite is enormous & average size of a 2-bedroom San Francisco apartment.The suite features a full-size dining table for six, living room, dressing room & large bathroom. There are two flat panel LCDs, the Wifi is good & there are plenty of outlets for charging phones, laptops, etc.Room service was good for breakfast & my eggs were cooked to order. I also liked the complimentary coffee, hot water & iced water off the lobby in the hotel's \"Living Room\".Cons:However, the suite also feels a bit dated with its liberal use of dingy grey carpet & stark bare walls, especially relative to the tr\u00e9s chic lobby.My largest complaint is that for a self-described \"boutique hotel\", there's really no service to speak of. There's no welcome card, no nightly turndown, no drawn curtain, no mint on the pillow, no morning newspaper, no daily housekeeping, no quick check out. Nothing, nada.Plus, there are price stickers labeled on every extra amenity - including the not so \"mini\" mini bar centerpiece on the dining table & the shaving razor in the bathroom. Kind of cheesy to find a price tag prominently displayed in every room - even the dressing room!Finally, the location is a bit spotty. I've read the location described as \"edgy\", which must be a marketing term for a slight chance of getting mugged, shanked, accosted, or all-of-the-above.For families, the Clift is a hard pass. The neighborhood & ambiance aren't suitable for children. For adult travelers who are early birds & shut-ins, the location isn't an issue. However, the Clift is located on the edge of the Tenderloin & for night owls who are unfamiliar with the area, the location could spell trouble. Otherwise, just be sure to get a taxi/Uber directly to the hotel's front door & avoid walking around the area late at night - especially for anyone traveling alone.I suppose for travelers who walk on the wild side, there are plenty of neighborhood strip clubs, \"massage\" parlors, vagrants & criminals all within a stone's throw." }, { "user_review_posted": 41, "user_total_helpful_votes": 20, "expertise": 0.0022579073854290003, "user_cities_visited": 19, "review_days": 0.24917853231106202, "helpful_class": 1, "review_text": "From the moment we pulled up to the Anglers we were greeted with excellent service by a friendly staff with an added personal touch. Our Room was not ready but not from the fault of the angler , we arrived 4 hrs ahead of check in time. We went to the lovely hotel lobby restaurant and had lunch of Southern fare that was surprisingly excellent. The service was fast and the food was fresh. Thining we had the afternoon to kill we headed out to be stopped by the hotel manager saying that our room was ready. What a room...a two floor suite by the pool that was beautiful and had been well maintained.throughout our stay the staff respected our privacy but managed to keep us with plenty of clean towels and roomservie without once barging in orr annoyingly knocking of your door asking if you were checking out today.this lovely hotel is one I will return for my next visit to South Beach" }, { "user_review_posted": 123, "user_total_helpful_votes": 89, "expertise": 0.0034025596793530004, "user_cities_visited": 41, "review_days": 0.6604600219058051, "helpful_class": 0, "review_text": "Not sure at all about this hotel. Stayed in in Club suite, Room very spacious, but it feels outdated, bathroom very modern, not a nice wiev. Does not feel like a 5 star hotel, and service is definetly not 5 star, staff so grumpy, no doorman. When we went for breakfast in the Club, waitress avsked what kind of eggs we wanted, even before we samt down and had a look at the meny! Pool area is nice, but, no service what so ever. If you want a drink you have to go to the bar and Hope f\u00f6r service within the next hour. Not value f\u00f6r Money, there are so much better hotels in the area." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9151150054764511, "helpful_class": 0, "review_text": "This is a beautiful and relaxing boutique hotel on the river. Staff was so friendly and went all out to please. Breakfast and other meals served river and pool side! Within walking distance of many good restaurant choices." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.076122672508214, "helpful_class": 0, "review_text": "My big complaint is the surprise $100 deposit on the room they demanded at the desk. The first I had hear about this was at check-in (I pre-paid for the room). Since I chose to use a debit card, they told me it could take up to 30 days to get the deposit back.Overall it was OK for the price. The A/C didn't work in the room and for some strange reason, the toilet would not flush in the evenings (worked great in the morning like a water pressure issue). Parking was convenient although I did not feel safe in the lot. It was nice that there was a guard at the elevator. Probably wouldn't stay there again." }, { "user_review_posted": 1073, "user_total_helpful_votes": 591, "expertise": 0.002563704683349, "user_cities_visited": 310, "review_days": 0.224534501642935, "helpful_class": 1, "review_text": "By way of background, we travel with our three kids every month of the year - domestically and internationally. We are in hotels all the time and are always looking for family-friendly properties.Frankly, we didn't even know the Fairmont at Ghiradelli was a hotel. It's essentially a timeshare of one, two and three bedroom properties that is run as a hotel/timeshare. It's in the most amazingly perfect location - in Ghiradelli Square, which isn't only ideal, but it's connected to family-friendly places and treats.Additionally, it's only a block from Gary Danko so if you want great food, walk one block. It's also at one far end of the San Francisco waterfront - and you can make an entire day from walking from your hotel until you are near the bay bridge (four or five miles?) and then take a Uber or cab back.The rooms are all set up with a small kitchen and family room, as well as one, two or three bedrooms. They also have a house car that can drive you to nearby locations.The facilities themselves are appointed quite well - clean, contemporary and comfortable. Our family loves this annual visit to San Francisco and can't wait to get back - there is so much to do.Trust me - you will not be disappointed. They are opening an onsite restaurant with a famous chef at the end of this month which will only enhance the experience." }, { "user_review_posted": 18, "user_total_helpful_votes": 10, "expertise": 0.002586830458396, "user_cities_visited": 35, "review_days": 0.6106243154435921, "helpful_class": 1, "review_text": "Fantastic LocationMotif is a 5 min taxi ride to the Amtrak station as we were transiting to Vancouver. All the local sites were in walking distance and shopping even closer. The pub downstairs had great atmosphere and was an easy way to relax with a drink and eats.We arrived in Seattle on a very delayed flight from Australia and the receptionist organised take out food with us and had it delivered to our room! It was a little bit more $ per night then I usually pay but was very happy that I did!\u2019 Clean and comfortable. Oh! Our room was upgraded too which was a nice surprise." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.721248630887185, "helpful_class": 0, "review_text": "I have stayed at this property several times and i have always enjoyed my stay. The location is fantastic with many nearby restaurants and sights. The rooms are highly functional for the business traveler like myself but also elegant for a weekend couple retreat. Truly a lovely property!" }, { "user_review_posted": 21, "user_total_helpful_votes": 63, "expertise": 0.014454374931038001, "user_cities_visited": 16, "review_days": 0.211391018619934, "helpful_class": 1, "review_text": "Stayed at Hotel Renew for 5 nights for my honeymoon and when we got to the hotel around 12pm, I was planning just to leave our luggage at the concierge and head out until I can check in at 3pm. But luckily, the front desk was nice enough to let us check in when we arrived at 12pm. That was the best already, I had nothing to complaint about. So when the staff asked if it was our first time in Hawaii, then we said yes, it was our first time and its our Honeymoon. We travelled all the way from Hong Kong which was a long ride. I did not asked for any upgrades and when we were in the room, the staff brought us a bottle of champaign, small box of chocolates and the best was the front desk staff wrote us a card congratulating us. Thumbs up.Pros:- very close to the beach (2-3 min walk) or 5-8 mins walk to Waikiki beach- Shuttle bus ($2 USD) to Ala Moana shopping mall, but not directly in front the hotel, the bus stop is beside the hotel (10 steps away)- friendly staff (100%)- Comfy bed- Ps 3 in the room- Free rental movies and ps3 games- location I find it pretty good (not the best), so basically its the end of the tourist street (Kalakaua Avenue). So you can walk up on one side of the street and then walk back on the other side of the street, which it will cover everything.- Free Wifi (not the fastest speed, but it works, so can't complain- Good location for joining tours cause the pickup can be right beside the Hotel.Cons:- Rooms are way too dark- Rooms not in its perfect conditions- My room was 207 and it had a balcony, which I didn't use. During at night around 4am-530am, the garbage trucks are tooo loud..and will wake you up. Not a good side to be on.- The washroom's window are just glass shutters and there are gaps so mosquitoes were able to fly in.. So must close the door after using the washroom.If you aren't looking for a resort hotel, this is a hotel you should stay in. I'll recommend this hotel for couples only." }, { "user_review_posted": 43, "user_total_helpful_votes": 19, "expertise": 0.002034851645715, "user_cities_visited": 160, "review_days": 0.9709748083242051, "helpful_class": 1, "review_text": "I\u2019m not sure I\u2019ve ever had a reason to write a scathing review of anywhere I\u2019ve ever stayed, and I travel a lot. So fair warning.I got lady Gaga tickets and a three night stay at the MGM Grand . I \u201cupgraded\u201d to the Park MGM and was sorry I did from the minute I walked in the doorNot a single soul offered to help with my bags. (I had two since I was traveling onto a different climate from Vegas for a week) There is self check in with very few helpers floating around, and again, not a single soul offered me bellman services.The hallways are dark and dingy, the room was small and tired with a level view of the roof accompanied by the air conditioning and heating vents and general HVAC mess. The place was booked so I couldn\u2019t move rooms.I\u2019m not sure our room was ever vacuumed since the same huge ball of string fromone of our bags was left there for3 days. After the first day, I left it there as a test. It\u2019s still there as I left the hotel.Towels were motel grade and there was a huge gap in the shower door so we had a flood.Customer service was lacking from every department except the food service people. They and the bartenders were friendly, helpfuland fun to be around. The Casino staff were also great.As far as help from anyone else regarding anything you needed, like bill info or checking in and out, they were all rude except for one girl, Mica, and another who\u2019s name I can\u2019t remember, who was kind enough to help me after her male colleague was rude, nasty and blew me off. And you need help since they have a horrible self check in and check out system that didn\u2019t once work for me. When I went to the VIP desk for help, he had no idea how to help me. Again, no offer of help with my bags.Babette\u2019s for dining was fabulous. Great bartender, Gustavo, made our meal at the bar fun and interesting. He was definitely a highlight of our stay.I\u2019ll take the Wynn or even the Palazzo anytime over the Park MGM." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.589813800657174, "helpful_class": 0, "review_text": "Love, Love this place. You can feel the history. Small but quaint. I love the excitement of Fremont Street right outside your door. Valet is awesome, it's easy in and out. Rooms are small, but have so much history.. The beds were so comfy. better than home. Price is fair.. I am sorry they took out the restaurant, and it's supposed to have a bar in it's place, but not yet I guess. lol I highly recommend this place." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.46878422782037205, "helpful_class": 0, "review_text": "Once we were checked in Liz was a great help and provided more than everything we needed to have an excellent stay. Once she acknowledged we were from out of town, she made sure we would be able to get around the city. The staff here is great, we loved it and you'll love it too!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.041621029572836005, "helpful_class": 0, "review_text": "I am Luke Lonergan and I consider myself extremely lucky and fortunate to get an opportunity of staying at The Fairmont, San Francisco. During my 3 days of stay, I felt that I have entered a paradise with unmatched luxury and comfort. The Fairmont is conveniently located at a walking distance from Nob Hill, the city\u2019s shopping centre.From a large, king-size bed to sumptuous cuisines, The Fairmont has everything to offer that would make the stay sophisticated and luxurious. Its world-class services pull me back to it for a second experience. It is undoubtedly the best accommodation one can get in the region." }, { "user_review_posted": 84, "user_total_helpful_votes": 61, "expertise": 0.003415246712168, "user_cities_visited": 55, "review_days": 0.099123767798466, "helpful_class": 0, "review_text": "One week at the Sukhothai in Bangkok to celebrate our 25th wedding anniversary.....wow! This hotel has it all. Great rooms, great buffet breakfast, lovely pool and grounds...and even better staff. Every staff member attentive but not in your face...friendly and helpful...especially the breakfast staff. Lovely place to stay with everything in easy access from the local train station at Lumphini. Every detail taken care of from flowers to ironed napkins in the bathrooms to complimentary iced drinking water by the pool regularly replenished by the fab staff on hand. A great place to relax or to do business. Loved it +++++. Thanks for a memorable stay of luxury!" }, { "user_review_posted": 81, "user_total_helpful_votes": 50, "expertise": 0.002886515924877, "user_cities_visited": 60, "review_days": 0.47261774370208104, "helpful_class": 2, "review_text": "I stayed at the Parc 55 for 4 nights on my own. My check-in was a breeze and they offered me free internet. The staff and patrons looked stressed as the power had been off for over 6 hours when I had arrived. Zero problems for me as it had turned back on.My room was on the 23rd floor and it was bright & spacious. It wasn't a modern or fancy room, but clean and comfortable bed. Street noise was very loud the first night. I had a very noisy young neighbor who liked to party from 2am to 5am one night. The staff were nice when I told them and gave a free breakfast.I found the staff to be very helpful and down to earth people. It's located right downtown so good for tourists, but it borders Tenderloin which is one of the worst areas in SF so don't walk west of the hotel." }, { "user_review_posted": 19, "user_total_helpful_votes": 10, "expertise": 0.002444874184799, "user_cities_visited": 75, "review_days": 0.015334063526834002, "helpful_class": 0, "review_text": "This was a nice Hotel with nice staff. The only thing I can say negative about the hotel is that if you stay street side it is noisy but I love watching things from the window. It has a nice eatery and bar right around the corner from the hotel called Last drop tavern. Great atmosphere and very friendly bartender." }, { "user_review_posted": 106, "user_total_helpful_votes": 41, "expertise": 0.001767501701923, "user_cities_visited": 240, "review_days": 0.38663745892661505, "helpful_class": 0, "review_text": "Would stay here again in a heart beat. Staff was pleasant enough (though I wouldn't say friendly), and the place was just flat out great. The location was also good, and still managed to be pretty quiet. Overall, a great time!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.339539978094194, "helpful_class": 0, "review_text": "Traveling to my old stomping ground, DC, is always fun and to add to my fun, I like staying at eclectic places like the Kimpton hotels. It was \"just me\" so I didn't need a big room. As anticipated, the room was modern and fun. The two criticisms I had related to cleaning my room and lack of any shelving or hooks in the bathroom. I will say when I did contact the front desk about the lack of thorough cleaning, the next day of cleaning was substantially better. However, when I made a suggestion to the front desk, their comment was well our better rooms have such shelving for guests toiletries. I was none too pleased with this excuse--a girl's gotta get her storage, whether it be a single or double room--the implication being I didn't spend enough money to simply have a place to put my contact lens solution! I will say when they failed to restock the small drink and snack fridge, they did offer to hit the local 7-11 for me. So....that's great!" }, { "user_review_posted": 314, "user_total_helpful_votes": 71, "expertise": 0.000987426303209, "user_cities_visited": 429, "review_days": 0.40197152245345, "helpful_class": 0, "review_text": "Stayed 4 nights around New Year. Family of 5, teenager children. Booked two rooms.No rooms with connecing door available, but got adjacent rooms on the same floor.Nice locaton in the middle of the old city neibourghood. Cool small restaurants, Thai Massage saloons, 711 shop within close proximity on the alleys from the Hotel Door. Khao San road shops within 5 minutes walk. No alcohol at the hotel, so Coke and Sprite at the pool bar. Small and bit outdated pool at the roof top. Too few sun beds available on afternoons. Clean and sizable rooms." }, { "user_review_posted": 5, "user_total_helpful_votes": 33, "expertise": 0.031932031336202, "user_cities_visited": 4, "review_days": 0.009309967141292001, "helpful_class": 4, "review_text": "- Our family of four including 2 teenagers aged 17 & 19 travelled with Hawaiian Airlines from Sydney for a short break.- Chose Hawaiian Airlines for their generous baggage allowance .and good rates. Service was great, seats a bit hard but tolerable.- Chose this hotel for it's value and proximity to transport, Waikiki beach and shops.All buses to Ala Moana, Pearl Harbour, Waikele Premium Outlets, Kahala shopping Mall, Diamod Head etc left from Kuhio Ave down the street from this hotel.- Had 2 connecting rooms 901 & 911 on the second floor (smoking floor).but there was no smell of smoke in the hallways. Both rooms were very clean each with 2 very comfortable double beds. had A/C's TV's, fridges, excellent WI FI reception (free), balconies and the rooms were attended to daily. The staff were very attentive, kind, well mannered and we can't thank them enough.The hospitality room with computers, TV and microwave and the laundry room next door were a blessing.The hotel arranged for our free transport from / to Airport.Did not get a chance to use the pool or visit the bar/grill restaurant. but had a walk through and all looked good.- We quite liked the Hawaiian themed d\u00e9cor of the rooms and our only suggestion would be to have smaller chest of drawers in the rooms so as to allow more room for suitcases, save the money spent on fancy Bidet / Toilet seats and spend it on re-carpeting the hallways and install better lighting in the bathrooms.- The International Market Place due to open in 2016 is on Kushio St, but for the meantime there is a narrow alley way next door with plenty of stands selling Hawaiian T-shirts, dresses etc.- ABC stores ( bread, milk, drinks, snacks, toiletries), and the Food Pantry were only a 2 minute walk away.- Ross For Less on Seaside Ave a 5 minute walk (open till 1.00 A.M !) a great place to shop for clothes, shoes some household goods etc. We found more here than all of Ala Moana and the Outlet ( daughter found a magnificent evening gown, several day dresses, tops, Guess shoes very very cheap. Son found a Nike Sports jacket , some fancy shirts, and several items for 'mates'- Going to Waikele , catch the new \"E\" bus (instead of No 42,) change to No 433 at the Waipahu transit centre ( this will save you more than an hour of travel). Make sure you tell the \"E\" bus driver you are going to Waikele to get the one ticket for both buses .Found quite a few 'brand ' name items at reasonable prices here. Son and husband found football and basketball shoes at Sports Authority and a designer watch all at good prices..McDonalds is across the road as is a great Party Shop.- Going to Pearl Harbour (plenty of reviews on this site) we joined a tour group which finished the tour early in the afternoon and instead of returning to Waikiki with the tour bus we caught the bus from the highway across the road from Pearl Harbour to Pearl Ridge Shopping Mall .This place is in two sections (Uptown and Downtown) There is a monorail $1.00 each way from inside the shopping centre that travels between the two sections. We found quite a few things here at very good prices.- Visited the Flee Market on Sunday held at Aloha Stadium. Total waste of time. Hundreds of identical stands selling exactly the same Hawaiian T-shirts and very little else. Had a massive headache from seeing the same things for over 2 hours of walking (only did half the stadium and gave up !) AND had to endure the family's ire for having dragged them out there !- Went to Paradise Cove (pre-arranged from Sydney) on New Year's Eve, had a great time, well worth seeing, were seated on the side tables, great view of the stage, good company and the activities before the show were great too. We got back in plenty of time to rest a bit at the Hotel and head to Waikiki Beach for fireworks display.- Went to Ala Moana a few times (plenty of other reviews on this site) . Walk straight through the food court, out on Keeamoku St, where you'll find Nordstrom, Wal-Mart and another Ross across the road.- Husband and son caught the No 19 bus to Toy Lynx on Iwileii Road to purchase some \"rare\" Yu-Gi-Oh cards ! while daughter and I caught the No 22 bus, drove past Diamond Head and went to Kahala Shopping Mall. which had quite a few nice dress shops and eateries.- As for Waikiki beach, it is a 'paradise' for swimming, sunbaking or simply walking around at any time of day or night, plenty of eateries and expensive boutiques open till late. Denny's nearby has the most scrumptious milk shakes. The Cheese Cake Factory has great food ( Don't spend hours in the queue, ask to be seated at the bar area (even with Children) and you will be served straight away. We also ate at the Atlantis Restaurant which had great service and wonderful food.- Hawaiian hospitality was evident everywhere we visited, such kind and happy people." }, { "user_review_posted": 88, "user_total_helpful_votes": 31, "expertise": 0.001599911729008, "user_cities_visited": 34, "review_days": 0.5881708652792991, "helpful_class": 1, "review_text": "The hotel was ok. The wifi in the room did not work well. Lobby wifi worked better. The cleaning of the room was ok, but could have been better. The location to Waikiki and public transport was good. Free shuttle to shopping was handy as part of the hotel offering. The breakfast is very basic, with toast, cereal and a couple of pastries." }, { "user_review_posted": 12, "user_total_helpful_votes": 9, "expertise": 0.0035308396778100004, "user_cities_visited": 9, "review_days": 0.5016429353778751, "helpful_class": 1, "review_text": "Just completed a two night July 4th stay. I read some of the reviews before booking so I knew what expect and that is what we got--a solid very worthwhile stay. Location is near everything--food, fireworks, sights, and a Walgreens when we needed one. The hotel allowed us to substitute grand club for restaurant breakfast (for two people) which I was happy about. Coffee was great throughout. No need to venture out downstairs to Starbucks (hmm except may be for those reserve beans they offer but I digress). I parked across the street at citi center. New modern well-lit garage with official overnight parking. The TV has built-in chromecast which worked very well with any app I tried after installing an app for the initial setup. Internet was reliable. All in all quite satisfied. Rates vary significantly by date so chose wisely." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 6, "review_days": 0.527382256297918, "helpful_class": 0, "review_text": "this is a very busy hoteltons of tourists - the location is great for a downtown hotel. if you are looking for a quiet relaxful atmosphere in a hotel then this property is not for you during the high season. off season may be a different story. otherwise, this is a clean hotel and rooms are comfortable." }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 491, "review_days": 0.5454545454545451, "helpful_class": 0, "review_text": "My wife and I recently stayed here for our 10th anniversary. From the moment we entered the hotel there was a sign on a chalk board congratulating us and welcoming us. The room had a beautiful view facing the canal and mountains. It was very clean and comfortable as well as very quiet. The location is excellent, as it's close enough to walk to all that Waikiki has to offer without being noisy. The staff were wonderful and very helpful. There is a simple but decent complimentary breakfast everyday as well as popcorn, cold drinks and coffee everyday in the breakfast area. I would definitely stay at this hotel again if I was going back to Waikiki and highly recommend it if you are looking for an excellent value accommodation and quality service." }, { "user_review_posted": 23, "user_total_helpful_votes": 12, "expertise": 0.002422654941976, "user_cities_visited": 173, "review_days": 0.032858707557502004, "helpful_class": 0, "review_text": "The Moana Surfrider to us is the Queen of Waikiki. It is located in the heart of Waikiki, just steps from some of the best shopping in Hawaii. We were upgraded to a wonderful luxury oceanfront room and it directly overlooked Waikiki Beach. I love the old-style Hawaiian grandeur of coming into the front of the Moana. With the veranda along the front and the spacious open air entrance. There is another veranda in the back that houses restaurants and surrounds the Banyan Tree Bar and pool area. You are very close to the beach and it has ample umbrellas and beach accommodations. There are many restaurants within walking distance, including our favorite Duke's of Waikiki. Room service was excellent and housekeeping never missed a beat. This is the only place we stay on Waikiki." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 6, "review_days": 0.077217962760131, "helpful_class": 0, "review_text": "Good location, walking distance to various malls. Also getting a taxi shouldn't be much of an issue. The service by the hotel staffs is good as well.However in the room, there are minor issues with the light where the light bulb came off fr it's socket. Oh the traffic in Front of the hotel can be bad during peak hours. So if you're in a taxi to the hotel, it might take u some time" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.415115005476451, "helpful_class": 0, "review_text": "The hotel is a great location and the staff is so friendly and terrific. Especially Liz! Thank you for treating me with such kindness. Liz was so patent as I explained my needs to her and she found a solution." }, { "user_review_posted": 15, "user_total_helpful_votes": 3, "expertise": 0.000860642171466, "user_cities_visited": 44, "review_days": 0.714129244249726, "helpful_class": 1, "review_text": "I was in this hotel the last summer in august during my first time in Hawaii.The hotel was under renovation but i could enjoy the brand new and elegant rooms with a fantastic ocean view . I appreceated a lot the elegant and slick furniure .The new lobby was awesome .It has a very central and strategic position .I suggest obviosuly to book high rooms and ocean view .I will come back for sure ." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 633, "review_days": 0.39375684556407403, "helpful_class": 0, "review_text": "I stayed in the front tower on the 22nd floor in an ocean view room, having been upgraded as a Platinum Elite Member. The room was great, fairly recent renovation, clean, with and awesome view and large lanai. I like this hotel a lot as a business traveler, although with the small pool and noisy location it's not the best vacation escape in my opinion. But that applies to Honolulu in general, I think. However if you just come for the urban attractions of Waikiki strip, then this hotel would be great." }, { "user_review_posted": 23, "user_total_helpful_votes": 19, "expertise": 0.0039002345897550003, "user_cities_visited": 90, "review_days": 0.33296823658269403, "helpful_class": 1, "review_text": "Lovely hotel! Great location, 5 minute walk from the station. The rooms were comfy, the bathroom was a good size. Had a massive walk in wardrobe. The food at the hotel was nice.San Fran is very very expensive when it comes to hotels, i strongly recommend staying here as I believe its great value for money.A hotel really must have the wow factor for me to rate it 5 stars but this hotel is a safe bet for a comfortable, value for money stay. Strongly recommended!!" }, { "user_review_posted": 124, "user_total_helpful_votes": 50, "expertise": 0.0018472840653060002, "user_cities_visited": 58, "review_days": 0.686199342825848, "helpful_class": 0, "review_text": "Excellent hotel to stay in if your in transit. Easy walk from airport baggage claim area at O\u2019Hare. No need to get a shuttle. Room rates are good. Rooms are small but perfect for 1 or 2 nights. Excellent bed bathroom & showers etc which is perfect after a 18 + flight. Only gripe was the sports bar downstairs was a bit of a rip off. Paid $49 USD for a small cheese burger ( very skimpy on quantity by American standards ) with a beer and a margarita. It was the only place to grab a feed unless you walk back into airport terminal. I would stay here again however if transit in Chicago again." }, { "user_review_posted": 182, "user_total_helpful_votes": 77, "expertise": 0.0019436593418710002, "user_cities_visited": 97, "review_days": 0.013143483023001001, "helpful_class": 2, "review_text": "they call themselves green but it's more like cheap. Lights take about 20 minutes to get bright enough to see by... Haven't you heard about LEDs?. Bed was worn out, pillows were hard as rock and about as thick, low flow shower was so low flow that I never could get all the shampoo out of my hair. I had housekeeping show up once about 8 PM an a couple of times they never showed up at all. This was more like a motel 6 than a Hilton." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 35, "review_days": 0.577217962760131, "helpful_class": 0, "review_text": "If you drive by the hotel you might miss it because the front is so small, but once you go inside you see it's been designed and decorated very well. You might be able to fit four people into the elevator with a little luggage and the rooms aren't huge suites. But everything is done very nicely and clean and well kept. I have traveled a lot over the years and this is one of the best hotel stays I have had. Little touches like tall showers, decent water pressure, even soap that lathers in hard water, and turn down service with a bottle of water and chocolates all make the stay much more comfortable and impressive for the price in downtown San Francisco." }, { "user_review_posted": 34, "user_total_helpful_votes": 11, "expertise": 0.0014603656755650001, "user_cities_visited": 12, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "This is our 5th stay at this amazing hotel and once again it was spectacular. We stayed on the 22nd floor with incredible views of Waikiki Beach, The rooms are a little tired but are still beautifully maintained and serviced by super friendly staff. Poolside show every night and singers and entertainers in the lobby, what more could you want. We will stay here on every visit to Hawaii without doubt. Centrally located to everything, beach, restaurants, shops and who could ask for more. And all at a very competitive and inexpensive price. Mahalo Nui Loa and Aloha, until we meet again !!" }, { "user_review_posted": 28, "user_total_helpful_votes": 29, "expertise": 0.004917955265522, "user_cities_visited": 51, "review_days": 0.374589266155531, "helpful_class": 0, "review_text": "Unfortunately we didn't get to spend a lot of time at La Flora due to our outgoing flight being cancelled they day before we were due to fly I emailed the Hotel to ask if possible to change my reservation and reduce the nights due to this, they emailed back promptly confirming the change and didn't charge me a late fee etc.We arrived late into Miami dropped our bags and headed out, the location is perfect 1 block back from the Main Street so your not in the crazy busy area but are just a short walk away from the bars & Beach.Our room was spacious and clean and the Beds very comfy.Reception was fantastic offering us hints and tips for our drive to the Keys and helped us out with or luggage - very friendly.Breakfast was also an added bonus all the usual stuff but set you up for the day.Would stay again & recommend." }, { "user_review_posted": 56, "user_total_helpful_votes": 21, "expertise": 0.0017102504689390002, "user_cities_visited": 94, "review_days": 0.68236582694414, "helpful_class": 0, "review_text": "During my stay at The Edgewater I had a great overall experience and it started at the front desk with Alex. From the moment I walked in he was friendly, courteous and thoughtful; top notch customer service. As a business traveler I encounter many hotels, hotel rooms and hotel staff. Alex went out of his way to make sure my stay was special. We had a significant number of employees at The Edgewater and throughout my stay I truly enjoyed my time. The conference we attend is extremely busy, 7am \u2013 midnight for 6 days, and the breath of fresh air I got at while in my room was priceless. Luckily I was given one of the water front rooms with a wonderful view of the bay and watching the twinkling lights at night with the fireplace was a joy. I'm thankful that Alex took notice of my need for serenity, checked me in, helped with directions, and even set those morning wake up calls. I did visit some of my colleagues rooms which were on the other side of the hotel and I would say it is definitely worth the upgrade to the water front! I had dinner, drinks and ordered room service at the hotel. All were delivered well. Thank you for the nice stay!" }, { "user_review_posted": 14, "user_total_helpful_votes": 3, "expertise": 0.000929997950851, "user_cities_visited": 11, "review_days": 0.169769989047097, "helpful_class": 1, "review_text": "Another great stay at a Holiday Inn Express. We were greeted by friendly lobby staff after our eventful drive from Sea-Tac. We were first put in the wrong room however were quickly changed into the correct room. Very friendly when we asked for a recommendation for dinner and helped us use the in room phone. Great views of Mount Rainier in the morning. Easy access to and from the city and up to Everest. No noise from the road which meant easy sleeping! Breakfast was the average Holiday Inn Express breakfast which was good. The great touch was warm, fresh, chocolate chip cookies in the lobby each evening! Another great thing was that you could make a cup of coffee in the breakfast area 24/7. A really good stay" }, { "user_review_posted": 15, "user_total_helpful_votes": 8, "expertise": 0.002478943690463, "user_cities_visited": 10, "review_days": 0.091456736035049, "helpful_class": 0, "review_text": "Everyone there were great. Very friendly and accommodating. Manager of hotel was very helpful in helping us use our Hilton Honors points. Rooms were clean and comfortable. Loves the flavored water they had out." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.21248630887185102, "helpful_class": 0, "review_text": "Polo Towers is a nice classy place to stay when you don't want to stay at a casino. We stay here every year in January for a trade show and always enjoy the stay. It is right on the strip so is very convenient. This year the lobby was closed for remodeling so there was some confusion on the part of two of the resort personnel as to where we were supposed to check it. Ultimately we just ignored them and went to the VIP check in and all was good. Other than the main lobby being closed, everything else was normal. We never heard any noise from the construction. This year we had a view to the South and could see the Sphinx framed between two other buildings ... made for a great photo." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.360898138006571, "helpful_class": 1, "review_text": "The staff at this hotel displayed 5 star customer service. First the front desk personnel were so friendly, one of the young ladies saw that my son loves spider man, so she gave him a bag of spider cotton candy. I wish I could remember her name she was a young African-American women with black glasses and brown colored hair. Thank you so much! Secondly the breakfast crew were spectacular! They were so friendly and made us feel so welcomed. They greeted everyone with a smile and joked with all. I especially appreciated how they engaged my son and other children. The cherry on top was how clean the room was (and i am picky about cleanliness). We also came before check in and they got us in right away. So I read reviews about the noise okay not a problem with me and my family. The hotel gives you ear plugs, fire station is across the street. Personally just makes me feel safer. I highly recommend this hotel, I hope to make it back soon :)" }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 8, "review_days": 0.029572836801752003, "helpful_class": 2, "review_text": "Our room was spacious and clean and was well maintained during our stay. I had a mixed experience with the front desk. The clerk who checked us in was professional while others were a bit curt. One refused to look at me as we were conversing and made it clear that she was going to continue with another task instead of focusing on my concerns. Another was quite brusk when I broached the subject of a late check out. Also, there is an element of \"cheapness\". One has to \"check out\" pool towels at the front desk and then go up one floor to the pool. One time I had to wait about 10 minutes just to get a towel because the front desk was busy with checking in people. The pool itself was adequate, but the water was considerably colder than the ocean and there was no view, no feeling of being in Hawaii. Our room rate was fair and commensurate with the quality of the hotel but we will not return to this property." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.6719605695509311, "helpful_class": 1, "review_text": "I arrived way too early to check-in and the staff (Liz) told me this was no problem and she kindly gave me a room directly. What an amazing service!! I will come back for sure. The room is very quiet and comfy" }, { "user_review_posted": 104, "user_total_helpful_votes": 20, "expertise": 0.000823296751797, "user_cities_visited": 35, "review_days": 0.228915662650602, "helpful_class": 0, "review_text": "On a last minute decision to fly from Austin, Texas to Seattle to a builders expo I was fortunate to book 4 days at the Best Western Plus at Pioneer Square in downtown Seattle. I decided to take the link train from the airport for a whole $3.00. A very great experience and it dropped me off only two blocks from the Hotel.I walked into the Best Western to a wonderful fire in the fireplace. The lobby was full of turn of the century ambience. I was immediately greeted by the receptionist that quickly checked me in and was very informative to the free continental breakfast. Five minutes after setting up in my room I had a phone call from the front desk asking if everything was to my liking in my room. That was a great experience.The next morning Michael B was very incredible with suggesting museum, restaurants and gave me a great deal of advice as to the best walking directions to take. I enjoyed the exceptional free breakfast where waffles, toast, muffins, hot oatmeal, all sorts of dry cereals and plenty of hot coffee was available.This Hotel was a great surprise to me and I recommend it to anyone looking for a very competitive pricing with extraordinary service." }, { "user_review_posted": 23, "user_total_helpful_votes": 7, "expertise": 0.001367240907847, "user_cities_visited": 89, "review_days": 0.40306681270536604, "helpful_class": 0, "review_text": "After 15 hours flight from Dubai and 2 hours processing at the airport, we were happy to find an accommodation within Airport. At 0100hrs , there was drunk couples next door getting very loud and argumentative.We called the front desk to send a security to our floor.The drunks continued disrupting our night and no security came.I Went to bang on their door and told them the Security are on the way. We called the front desk to complain and after an 2 hrs someone came to talk to them. The breakfast was good ." }, { "user_review_posted": 29, "user_total_helpful_votes": 5, "expertise": 0.000726713769894, "user_cities_visited": 67, "review_days": 0.46111719605695506, "helpful_class": 1, "review_text": "Perfect location for travelers without a car. Within steps to BART, muni, and city bus tours. Walking to distance to good restaurants and Union Square. Good size room. Breakfast buffet was large with a variety of different foods. Love the elevator!!!" }, { "user_review_posted": 19, "user_total_helpful_votes": 8, "expertise": 0.0019338315998530002, "user_cities_visited": 12, "review_days": 0.8926615553121571, "helpful_class": 1, "review_text": "Very nice motel. I was a little disappointed in my Ocean View room as it was a partial and I expected full view. Other than that the room was nice. The breakfast was a little skimpy for the additional rate I was paying to have it included. Next time I will just buy breakfast elsewhere. Food was decent. Room very clean" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.49616648411829106, "helpful_class": 0, "review_text": "We travel extensively and have high standards...this property exceeded our expectation, from check in, concierge service and lounge, even housekeeping. Staff were beyond pleasant, they were friendly and fully engaged in making our experience great. Trip advice, restaurant recommendations and general tips about the city were spot on. Kudos to their management team for putting together a really outstanding team and making our experience so positive. We recommend this property!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.297371303395399, "helpful_class": 0, "review_text": "Overall it was a pleasant and wonderful stay at the Beacon Hotel. I would stay at this hotel again. I would like to stay in one of the ocean view rooms next time. I really appreciated the complimentary breakfast each day as well as the beach chairs and towels." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.156626506024096, "helpful_class": 0, "review_text": "I picked the Kinzie hotel for the location and it's good reviews. We were out in Chicago to celebrate my husband's 40th surprise birthday weekend. I had called the hotel prior to arriving and Drake, the concierge, helped me find a restaurant to host the party. He also hung a handmade birthday banner by my kids, ordered balloons, and beers for the room. My husband was really surprised when we arrived in the room. The hotel was clean, very nice staff, great continental breakfast, and a perfect location! I will 100% stay at the Kinzie hotel when we are in Chicago. Drake and his team went above and beyond their duties to make this weekend extra special for our family." }, { "user_review_posted": 27, "user_total_helpful_votes": 26, "expertise": 0.004564754537169, "user_cities_visited": 126, "review_days": 0.15388828039430402, "helpful_class": 0, "review_text": "Everyone seems to flock to this property for the complimentary breakfast n the managers happy hour- but that's not going to redeem this place of some unsmiling staff, and unclean bathrooms.Please- I left the housekeeper a tip and a note ( I didn't mention the commode but shouldn't they be cleaning it thoroughly before we check in?) look under the seat- it's filthy - I can't quite get it on camera but a germophobe like me has had 2 sleepless nights already. When we checked in I found hair on the floor of the bathroom- unacceptable for a Hilton property.Uncomfortable pillows too!I stayed at another Hilton property 2 weeks ago n it was immaculate n spotless but this really leaves a lot to be desired- making me a disgruntled Honors member.I checked in to room 1628 on the 7 of oct on a AAA rate/ however the property seems to be full the day we are checking out on the 11 and the late check out is apparently unavailable- I was informed I would have to pay 100 bucks if I wanted to stay till 1 pm- how does that sound- 2 hours 100 bucks!Then ca Dinah- who very sweetly said I could stay in till 12 pm. Now isn't that what customer service is about?So we were 5 people in the suite- and on checking in there were towels for 4, toiletries for 2!Don't u guys check records? Especially since I checked in digitally?The" }, { "user_review_posted": 160, "user_total_helpful_votes": 98, "expertise": 0.0028632903012240003, "user_cities_visited": 348, "review_days": 0.692771084337349, "helpful_class": 1, "review_text": "Hubby and I took years to find this hotel but now it is a favorite. Located perhaps three blocks north of the White House, it is an ideal location for walking to most of the Smithsonian museums, the Newseum, the Washington Monument, the new African American museum, etc. (Directly next door is Joe\u2019s Stone Crab restaurant!)This hotel appeals mostly to business travelers or couples without children. The ambience is reminiscent of Paris with an attentive and gracious staff. Breakfast is delightful and the lounge and the dining room are both not to be missed. Photos of are French Toast, Eggs Benedict, and the fabulous pastry basket.It\u2019s a bit pricey but you get what you pay for." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.323658269441401, "helpful_class": 0, "review_text": "It is a convenient location. I like the Hampton Inn because it includes breakfast. Good clean rooms. The fitness room is kind of small. The staff was extremely helpful and pleasing. It is my second time in a year staying at this hotel, I love the location. It is a bit pricey considering the amenities which are limited." }, { "user_review_posted": 52, "user_total_helpful_votes": 23, "expertise": 0.002037022891044, "user_cities_visited": 15, "review_days": 0.265607886089813, "helpful_class": 0, "review_text": "There are somethings to love about this place. The staff were wonderful and the location is pretty much perfect.The problem is that this place lacks some of the modern conveniences that hotel go-ers expect. First thing: there are no power outlets next to the bed. So to charge your phone (which you probably use as an alarm) you have to plug in on the other side of the room. No snooze mode for you. And of course if you want to use the hotel provided clock as an alarm, the same deal applies. (Caveat, if you want to go black ops, you can get to an outlet, but it does require pulling off a plate that is hidden under a nightstand)The location is perfect. Just off the main drag at Waikiki, its close enough to be in the hustle and bustle but far enough away to be quiet. You can walk to the beach with the hotel provided towels which was definitely a plus.Other items to note: the lanai is not anything special. Concrete platform off the edge of the building. It's not facing the water so it seems they have it just to say they have it.The view from our room was pretty great. There are others better in the area, but that was something that we really appreciated about the room.An parking is valet only at $25/day. A little steep for me but on par with the area. I liked the valet option and the guys who ran the vehicles were great.Finally the bar is basically non-existent. If you are picking a hotel and a bar-scene is a must, this is not your hotel. They have a happy hour, but the only time we saw bodies in the bar area was for the continental breakfast." }, { "user_review_posted": 155, "user_total_helpful_votes": 48, "expertise": 0.001393115574491, "user_cities_visited": 32, "review_days": 0.033953997809419004, "helpful_class": 2, "review_text": "The hotel we stayed at couldn't accommodate a late check out, so we booked one night at this hotel. Although we didn't spend the night, we did use the facilities and room. We also had poolside food and drinks, both of which were good. Only downside...the wifi didn't work all that well when you were out of the room." }, { "user_review_posted": 380, "user_total_helpful_votes": 232, "expertise": 0.002853708252757, "user_cities_visited": 72, "review_days": 0.829134720700985, "helpful_class": 1, "review_text": "Centerpointe pratunam never disappoints the family. Very family friendly and staff very helpful. Rooms are big and spacious and location is excellent. Breakfast is good. Gym is well equipped. And the good foot massage places are a stones throw from the hotel. Room rates are extremely reasonable and we expect to stay here next time we come with the family." }, { "user_review_posted": 6, "user_total_helpful_votes": 9, "expertise": 0.007172018095553001, "user_cities_visited": 5, "review_days": 0.38061336254107303, "helpful_class": 0, "review_text": "Unfortunately for me I took the non refund discounted (by about $4...) booking on Agoda. The room was close but the bathroom was a huge stepdown and the room was smaller than picture (missing furniture). Breakfast was good and staff friendly. But extremely disappointed in getting a worse room than paid for" }, { "user_review_posted": 85, "user_total_helpful_votes": 12, "expertise": 0.0005750595504660001, "user_cities_visited": 30, "review_days": 0.6182913472070091, "helpful_class": 0, "review_text": "Amazing rate. Overall nice staff. Rooms clean. Quiet place. Restaurant - quick, good food, nice staff. Location is fishermans wharf but right next to a cable car departure station. Just avoid the valet parking - super expensive." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.715224534501642, "helpful_class": 0, "review_text": "We didn't realize that the marathon was occurring the weekend of our trip to SF. Due to this fact, suffice it to say, there was very limited accommodations, but managed to find a room at Club Quarters. During the first night, we had to make do with a very tiny room, but was promised by Aaron at the front desk that he would be able to switch or room the following day. Sarbi helped us with the switch and not only made it simple, but was very friendly and kind. We enjoyed our stay and highly recommend Club Quarters." }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.5377875136911281, "helpful_class": 1, "review_text": "When we arrived, the hotel had prepared a room with king-size bed but we requested for twin beds instead. Mr Poommetee provided exceptional service by giving us a free upgrade to a better higher floor room with two queen-size beds and the room was immediately available though we had arrived early at 12 noon when normal check-in time was 2 pm. What's more upon our further request he graciously allowed us late check out time of 2 pm with no extra charges :-)" }, { "user_review_posted": 360, "user_total_helpful_votes": 114, "expertise": 0.0014270477031150001, "user_cities_visited": 117, "review_days": 0.0, "helpful_class": 0, "review_text": "Quiet, convenient and well run! Nothing was a problem when you asked. arrived early but they found me a room! Close to the airport and about 1Km from MGM Grand a very reasonable walk along a busy road. The ABC store next door was very useful and provided a great choice of food and drink at a reasonable cost that you could return your room. The room was well equipped with big fridge Microwave etc even a dish washer. The Gym and pool were excellent and the sun deck next the pool gave a great view of a busy airport. The shuttle runs each hour to 3 points on the strip (North, Central and South) the hours are a bit limited for night owls - some times very busy and with first on best dressed could be problem. Would I go back to this hotel - yes! But to Las Vegas probably not!!" }, { "user_review_posted": 34, "user_total_helpful_votes": 15, "expertise": 0.002031530917563, "user_cities_visited": 21, "review_days": 0.032311062431544, "helpful_class": 1, "review_text": "Stayed in Bangkok 2 days the place is chaotic, so nice to get back to the Rembrandt to relax.We were on 25th floor looking out of the window gave me vertigo but the views were great, could not fault hotel nice rooms, pleasant staff,excellent breakfast would recommend ." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.370208105147864, "helpful_class": 0, "review_text": "If you want a low key but elegant experience this is it. If you want to be wowed and to be steeped in history, go to the Fairmont. The lobby is not impressive in any way shape or form. Not remarkable in any way including location view and opulence (for the price it should be)" }, { "user_review_posted": 4, "user_total_helpful_votes": 22, "expertise": 0.026591636323513003, "user_cities_visited": 4, "review_days": 0.7606790799561881, "helpful_class": 3, "review_text": "Recently stayed for a couple of days this week, there is currently a labor strike on going. Basic hotel services does not exist at the moment.1. No restaurants2. Limited house keeping3. Noise in front of the property due to the strike (all day)4. Upon check in, rooms are not ready until night time.5. Management chose to hide to situation to avoid cancellation. They did not advise guests in advance of the situation (what happened to email) rather, you'll only going to find out about it when you get there.6. They dont wanna compensate you for all the trouble." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.47809419496166405, "helpful_class": 0, "review_text": "When i checked in they upgraded my room to a 1 bedroom suite for free wich was great off course. The room was very spacious with a fully equipped kitchen. The bathroom looked old, but it was clean.It's very central, 5 min by car from burj khalifa and dubai mall for those who like that, and the metro station is 200 m down the street.The pool was ok, but the water was very cold when we were there.They had free valet service, and they where great. The best thing about this hotel was the service." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 9, "review_days": 0.296276013143483, "helpful_class": 0, "review_text": "We loved the location. Had teenagers and they had easy access to shopping and beach no need for a car. Check out the local restaurants for good food and friendly trip advice. Hotel staff very nice and helpful." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.723986856516977, "helpful_class": 1, "review_text": "Great location - 5 mins walk to Saphan Taksin BTS station and Sathorn pier. Adjacent to Robinson Department Store Bangrak branch that have a food court and Tops Supermarket. Nearby amenities include restaurants, halal food, street food and night market. There's a 7-11 store opposite the hotel/Robinson.Fantastic rooms - Big and spacious room equipped with small kitchen facilities like cooker, microwave, full sized fridge, wash basin, plates and cutlery. Also have a washing machine, iron and ironing board.Awesome staff - courteous and ever helpful from concierge to front desk and lift attendant to housekeeping. Special mention on Alex and Jessie who attended to all of our requests. TQVM for a wonderful experience and pleasant stay at Centre Point Silom." }, { "user_review_posted": 68, "user_total_helpful_votes": 41, "expertise": 0.0028168831253120004, "user_cities_visited": 18, "review_days": 0.141292442497261, "helpful_class": 0, "review_text": "We were a bit leery on having Valet take our car (as parking is off site) but we got a great stay and park package. The breakfast was FREE so don't be fooled by the \"breakfast included\" packages that you pay extra for.The hotel staff was extremely friendly and helpful, rooms were very clean and best of all, the bed was FANTASTIC! Best sleep we ever had.The hotel is a few blocks from the Magnificent Mile and a good walk to the Pier but still ok.It was about 4-5 blocks from a bus stop. But honestly, no matter where you stay in Chicago, be prepared to WALK." }, { "user_review_posted": 20, "user_total_helpful_votes": 5, "expertise": 0.001103387399315, "user_cities_visited": 10, "review_days": 0.31161007667031704, "helpful_class": 0, "review_text": "This is a truly 5-star hotel in my opinion for the level this hotel tries to reach! The staff, the room, the restaurant, the location are all top notch. If my return to this area is required, this would be my first choice of hotels.." }, { "user_review_posted": 32, "user_total_helpful_votes": 17, "expertise": 0.002468829305969, "user_cities_visited": 368, "review_days": 0.7349397590361441, "helpful_class": 1, "review_text": "I am very pleased to say that the reception of this hotel has a very nice and professional persons named Elisabeth and Sarbi. The hotel is very nice and well located closed to many attractions of San Francisco" }, { "user_review_posted": 57, "user_total_helpful_votes": 15, "expertise": 0.001167267722434, "user_cities_visited": 92, "review_days": 0.40251916757940803, "helpful_class": 1, "review_text": "It doesn't have much of a view, but it's a nice cozy hotel. Rooms seemed a bit small. The gym was great, and the food was average. The service was very friendly and I really liked the fireplace they have setup near the lobby. The patio looked amazing but it was always too cold to go outside. There's a supermarket nearby for late night needs and theres plenty of restaurants or cafes. I would have preferred something closer to downtown but it was a family trip and we all found availability here. I recommend it, if you look at the city and decide this is where you want to stay." }, { "user_review_posted": 163, "user_total_helpful_votes": 55, "expertise": 0.00152781923942, "user_cities_visited": 251, "review_days": 0.42497261774370204, "helpful_class": 0, "review_text": "Location is down at the east end of the Waikiki strip, close to the zoo. It is \"on the beach\" like other hotels on the strip. Very friendly staff and the hotel provides all the \"normal/standard\" amenities. The rooms, however, are in dire need of renovation. The hotel is showing it's age and could use a fresh coat of paint, new carpets and improved room furnishings. There are much better locations that have invested in a more modern and up to date stay along the strip." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.654983570646221, "helpful_class": 0, "review_text": "Nice hotel, pool, gym, patio restaurant, rooms. Concerns: room not well insulated for noise (corridors) and no beach. However, Waikiki beach just next door. Very good service from arrival to departure including concierge. Many restaurants and shops in the vicinity but it remains in the heart of Waikiki for whom likes that environment." }, { "user_review_posted": 54, "user_total_helpful_votes": 19, "expertise": 0.0015978684190090001, "user_cities_visited": 61, "review_days": 0.39101861993428205, "helpful_class": 1, "review_text": "Helpful staff and very clean! Worth every dollar and more value than other hotels in the area. Personalized rooms with vinyl record player and a few records. Very clean and simple. Old Miami vibe going on as well with sister hotel Raleigh. Inclusive in resort fee is use of beachside sister hotels nice midsize pool areas and beach chairs (shades extra +18$). Raleigh pool area very nice and Redburys hotel good for afternoon sun! Picked up breakfast at nearby Oceanview Deli." }, { "user_review_posted": 21, "user_total_helpful_votes": 10, "expertise": 0.0022015205729200003, "user_cities_visited": 17, "review_days": 0.488499452354874, "helpful_class": 1, "review_text": "I stayed at the hotel in April using 35,000 Hilton points for a free stay. Imagine my surprise today going through credit card statement-the charged me $204! I called Hilton Honors moments ago and they contacted the front desk. The manager on duty said they didn't think 35,000 was enough for a one night stay so they decided to charge me $204! Hilton Honors told them they don't get to make a decision on how many points is enough. Hilton Honors is cleaning up the mess. Never in my years with Hilton using points have I experienced this type of outrageous behavior. Don't trust this hotel!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.110076670317634, "helpful_class": 1, "review_text": "Our stay was incredible. We were just a short walk from the beach, the accommodations were affordable, the rooms were beautiful and equipped with everything we needed, and the entire staff went above and beyond to provide incredible service. Everything was clean and beautifully decorated. We hated to have to leave, but will definitely stay there again! Thank you!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.483570646221248, "helpful_class": 0, "review_text": "In town for business, had an amazing two night stay. The thing impressed me most is their top notch service that goes up and beyond. Right after checkin, they are in instant contact with me via text and respond instantly with any request at any time, including my 5:30 am spontaneous request for coffee arrangement for a 30 people meeting starting 7am. Also the beautiful roof garden surrounded by most meeting rooms is a big plus. Two thumbs up." }, { "user_review_posted": 18, "user_total_helpful_votes": 16, "expertise": 0.004205131977392001, "user_cities_visited": 28, "review_days": 0.038335158817086004, "helpful_class": 1, "review_text": "My wife and I stayed here for one night comp in February and even those the room was the size of a broom closet you have to know what to expect when you stay here since it is so old. However the rooms are always clean, the bed is comfortable, and the staff is great always nice and helpful. This was my second stay and I'm sure it wont be my last." }, { "user_review_posted": 115, "user_total_helpful_votes": 32, "expertise": 0.001240591223752, "user_cities_visited": 92, "review_days": 0.8110624315443591, "helpful_class": 0, "review_text": "Room 1608 has a great view of the ocean! It\u2019s location gives a nice peep of Waikiki beach and the MOUNTAINS, too. The room size is enough for two!I hope that owners provide hair blower, coffee, sugar and creamer, some utensils, enough toiletries, like soap, shampoo and conditioner!Downside of this room is its adjacent to rooms with doors that close really loud! Therefore, hearing all the loud bangs isn\u2019t fun at all!!!I suggest if you book here, that you bring your toiletries!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 113, "review_days": 0.26779846659364703, "helpful_class": 0, "review_text": "This is a Great hotel about 6 blocks from the beach and within 4-5 blocks of the trolley and The Bus routes. Hotel staff were very nice, pleasant and very willing to help with sight seeing and dining choices. We took the room choice with added breakfast which provided a choice of eggs, rice, sausage, bacon, spam, potatoes, pastries, oatmeal, fruit, juices, tea and coffee. The Doubletree cookies were always available. We stayed on the 18th floor and had a decent view of the mountains and city area. The bell captains were especially helpful to load and unload the vehicles. The room attendants took care of the rooms daily or as requested and were interested to know if there was anything they could do. The front desk staff and conserige were helpful with directions and choices." }, { "user_review_posted": 11, "user_total_helpful_votes": 1, "expertise": 0.000331016219794, "user_cities_visited": 9, "review_days": 0.7886089813800651, "helpful_class": 0, "review_text": "Nice large, clean rooms with a mini fridge and microwave. The lobby was clean and decorated nicely. The breakfast area was large and offered many options, hot and cold. I'm a coffee drinker, so to have coffee available (without my having to brew it) 24 hours is a plus. On our second morning, however, the French toast sticks were cold, but all else was enjoyable. The bed, with about 6 pillows, was comfortable. I do wish the pillows were a bit more firm, but I didn't suffer from a lack of sleep (lol). Our room faced the street, so it was quiet until you heard the fire engines. We opened our windows slightly because we sleep better with a breeze. It is our hope that screens are used in the summer to prevent insects from entering. Valet parking is available. The hotel is close to public transportation and within walking distance of the Mag Mile and State Street, as well as drug-store chains. There is a variety of restaurants for all tastebuds. The staff was extremely pleasant. Overall, we truly enjoyed our stay here. I would recommend that companies look to Hampton Inn to register guests vs the more expensive hotels in the area." }, { "user_review_posted": 489, "user_total_helpful_votes": 297, "expertise": 0.0028383456229020003, "user_cities_visited": 205, "review_days": 0.209748083242059, "helpful_class": 0, "review_text": "My wife and I stayed at the ICH in Howard Street from Thursday 14th until Monday 18th. It is very convenient for all points such as the Moscome Centre, Shops in Union Square to name but a few. However the hotel is one of the most expensive in this location and that is before looking at the menu and drinks etc. I suppose convenience is the price to pay but with free wifi for Priority Club members is a saving although there are numerous free wifi places now in San Francisco." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.427163198247535, "helpful_class": 0, "review_text": "Business trip. Was told that I was upgraded to a deluxe room but room allocated to me was very small and lacked essentials like toothpaste, toothbrush, iron, ironing board and shampoo dispenser was stuck. Housekeeping service was disappointing - asked for an eraser and got a pencil sharpener. Room cleaner also used room charger to charge his personal phone, only to return to retrieve his phone when he forgot to take it. Breakfast buffet had flies snooping on grilled fish and condiments. Disappointing for the cost of USD250 per night. Overall experience lagged that of neighbors such as St Regis and Grand Hyatt." }, { "user_review_posted": 12, "user_total_helpful_votes": 15, "expertise": 0.005958291956305001, "user_cities_visited": 3, "review_days": 0.559693318729463, "helpful_class": 1, "review_text": "This hotel is not for everyone but if you want to experience old San Francisco charm, don\u2019t miss staying here. Clean hotel, super friendly staff, with amenities from the past throughout the hotel that only add to the charm. Rooms are not large, but comfortable and well maintained. It is like stepping back into the old city with the narrow hallways, period decorations and walls covered in interesting old pictures, art and newspaper clippings. We will go back without a doubt. Also, do not miss a chance to dine downstairs in America\u2019s oldest Italian restaurant, Fioria D\u2019Italia. They have been able to stay in business this long for a reason and that is old world charm blended with fabulous food. Thanks so much for a wonderful memory." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5991237677984661, "helpful_class": 0, "review_text": "The service was very quick and friendly. Thank to Liz who helped us check in early as our flight from Denver came in at 8am. Very clean and close to everything. Anyone looking for a quick weekend trip I recommend this hotel" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 3, "review_days": 0.305585980284775, "helpful_class": 0, "review_text": "The River Inn is a comfortable place, clean and well located hotel. The personal is very kind. It's close to 2 supermarkets and to the metro. The beds are big and comfortable. Our room had a wonderful kitchen and a comfortable bathroom." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 6, "review_days": 0.7508214676889371, "helpful_class": 1, "review_text": "We usually prefer to stay at Hilton for the customer experiences. This hotel might not be as the most recent one but we did have a great room with great city views. Room look old beside that nothing to complain." }, { "user_review_posted": 132, "user_total_helpful_votes": 299, "expertise": 0.01088675567325, "user_cities_visited": 410, "review_days": 0.7645125958378971, "helpful_class": 2, "review_text": "Here's the thing: first impressions are very important. We (Platinum SPG) switched to this hotel because of the picketing at our usual SF hotel. We used suite nights to upgrade. And we requested early check-in.When we got to the hotel (very convenient to two BART stations), we encountered incompetent and slightly rude young adults at the desk. Maybe we're used to better service, but this was way below par. No \"thank you for being platinum.\" No \"do you need late check out.\" None of the usual pleasantries. And the check-in process took way too long.We opted for breakfast instead of points for our platinum amenity. The young woman who finally managed to check us in gave us the wrong number of breakfast coupons. Unfortunately, since they were given to us in an envelope we didn't check them until we got to the room. Back down to the front desk where maybe she mumbled sorry and maybe she didn't.Despite the mostly unpleasant check-in experience and the lack of any sort of platinum welcome item in the room (not even a welcome note), everything else was very well done.619 is a lovely upgrade. The room was well-cleaned. The breakfast is great. And Barbara at the concierge desk is perfect.Maybe your front desk experience will be better. Will this subpar experience keep us from returning. Probably not but it will make us wary." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.608981380065717, "helpful_class": 0, "review_text": "Nice hotel with basics of your traveling for business. Stay often when I\u2019m in SF. The new wine hour is definitely a great add to the hotels already great amenities. Mention to Sarbi for remembering me when I come back to stay at the hotel." }, { "user_review_posted": 11, "user_total_helpful_votes": 2, "expertise": 0.0007723711795210001, "user_cities_visited": 9, "review_days": 0.415115005476451, "helpful_class": 0, "review_text": "We stayed here during a two week trip to CA. San Francisco was our last stop before heading home. We chose this for location. You can't beat it! We had a rental car, but we never pulled it out of the parking lot once we arrived (so the free parking was nice). You can easily walk to many attractions. The hotel is very dated, but clean and comfortable." }, { "user_review_posted": 79, "user_total_helpful_votes": 98, "expertise": 0.0059122010902580005, "user_cities_visited": 114, "review_days": 0.29079956188389905, "helpful_class": 0, "review_text": "As I start all reviews, please take a look and see how many hotels I've reviewed, I'm not a jaded one time traveler. I travel often and feel I have a good base to write a good overall review. We had a nice stay here. Its very central to the strip. They only offer valet parking (which I don't recall the price but I think it was free) The room which was actually a full 1 bedroom condo was great. LOVED LOVED LOVED having a washer and dryer. The unit itself is in need of a renovation badly, its very 2002. Service at check in was very slow as they appeared to be understaffed, but once we got to an agent he was very nice and told us all about the property. I must say overall I'm disappointed in Marriott. After this stay I now have time-share people calling my phone nonstop. That honestly would be the only reason I wouldn't return or recommend staying here to anyone. Overall it was a good stay." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 8, "review_days": 0.07557502738225601, "helpful_class": 0, "review_text": "We picked up a deal on Price-line and stayed over the weekend. The rooms were clean and the staff were nice even though we did not smell of money. The room were pretty small for the price. The internet was good, which is unusual in many hotels." }, { "user_review_posted": 13, "user_total_helpful_votes": 13, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.536144578313253, "helpful_class": 2, "review_text": "This is truly a hotel with both style AND substance. Everything is carefully crafted and curated to create an urban oasis. I want to just chill in the hotel lobby all day.The room had ample amount of nature light from the floor to ceiling window. The view was absolutely stunning. If you're planning to stay here, book a room with a view of the Empire State Building. It's quite the sight at night.I love the design and aesthetic of the room.... i think the best way to describe it would be \"refined urban luxury\". It's clean, understated, and refined. May i add that the GM and the staff here all came from 5 star hotels? It's almost like they plucked people from all the best hotels in NY and assembled the dream team. Brian, the GM, was extremely accommodating and was able to move me to a different room after I asked for a room with a balcony.Room was clean, bed was soft and fluffy, shower pressure was strong, staff was friendly, and the location is great. There's a rooftop bar that wasn't open yet during my stay, but i'm 100% sure it'll be the hot spot to be once it opens because of the view.I got to meet the owner, Sam, during my stay and he is the most down to earth guy you'll ever meet. So passionate about this hotel and the guest experience. I would definitely stay here again and would recommend it for anyone that is looking for a 5 star experience without the stuffy corporate environment. I can't wait to come back!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.095837897042716, "helpful_class": 0, "review_text": "I recently stayed at the Handlery Hotel for 2 nights in May in a junior king suite. The room was very spacious and looking out over Union Square, which is literally steps away from the Hotel. The staff are helpful, friendly & professional. Bit of street noise in the evenings but we were on the 7th floor and used to City noises so didn't bother us at all. Highly recommend this Hotel!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.40854326396495005, "helpful_class": 0, "review_text": "The Company Golfasia booked this Hotel for my wife and I along with many others for our adventures around Thailand. This was a nice Hotel with 7 Floors of rooms and a roof top pool and bar. We spent three nights there and really enjoyed them. From this location you can walk to the most amazing shopping mall,most of it, along elevated pedestrian walkways keeping you above the unbelievable traffic. The staff at this Hotel are fantastic. The place was well maintained. Drinks on the rooftop were a little pricey, but not outrageous. We are going to stay at this Hotel again at the end of our trip." }, { "user_review_posted": 30, "user_total_helpful_votes": 15, "expertise": 0.002317113538563, "user_cities_visited": 427, "review_days": 0.537239868565169, "helpful_class": 1, "review_text": "Over the years I have been travelling to Las Vegas for work. I have stayed in a wide variety of hotels and resorts here and still think that the El Cortez is the best kept secret in Vegas. On the East end of the Fremont Street experience Downtown it is right in the heart of the East Fremont tavern District and center stage to a great time downtown. With a lower resort fee and cheaply priced rooms this is a great deal for any level of traveler. The beds are clean and comfortable and the older decor of the rooms charms the pants off of most guests. Great bargain and great location." }, { "user_review_posted": 197, "user_total_helpful_votes": 61, "expertise": 0.0013929565797450002, "user_cities_visited": 190, "review_days": 0.172508214676889, "helpful_class": 0, "review_text": "Booked a luxury suite, as we were 2 adults and a child. Just too tight for everyone - no room to move in the bedroom - no room to move in the living area with the sofa bed opened. Bathroom sink provided no room for toiletries, and the tub was extremely difficult to get in and out of - a handrail would have helped. We were only there for one night - the bed was comfortable enough, and the staff was certainly pleasant, but the configuration just didn't work for us. Just too tight" }, { "user_review_posted": 54, "user_total_helpful_votes": 34, "expertise": 0.0029464530181730004, "user_cities_visited": 32, "review_days": 0.38937568455640703, "helpful_class": 0, "review_text": "Nice hotel in Solon road which was a good base for us. Good price by booking ahead & we booked an extra night as was cheaper than paying for the late checkout.We walked 15 minutes to central pier & took the orange flag boats to the main sights.We didn't eat hotel but looked like several options of bars & restaurants. Transfer by Meter taxi from airport including 2 toll roads cost 450 but & took about 30 mins without traffic." }, { "user_review_posted": 105, "user_total_helpful_votes": 54, "expertise": 0.0023864693179480004, "user_cities_visited": 75, "review_days": 0.23493975903614403, "helpful_class": 0, "review_text": "I think this was our sixth stay at ORR.There was a mix up in our booking, not the fault of the hotel. Sean (Reception Manager) was very helpful in fixing the issue.I still maintain that the \"Waikiki Connection Fee\" is overpriced for the \"new\" added extras. Sean tried to provide an explanation about how shoppers were looking around for low base rates, etc. This would have been better believed if the base-rate cost of the room had dropped but it hadn't.Room was very good, everything on site excellent.This time we attended a wedding on site on the Voyager Deck. If you are going to hold a wedding in Hawaii this is the place. Food and drink great, service great, view and facility great.Sun sets at the beach are not to be missed!See you all again in November!" }, { "user_review_posted": 26, "user_total_helpful_votes": 15, "expertise": 0.002690567735254, "user_cities_visited": 179, "review_days": 0.946878422782037, "helpful_class": 1, "review_text": "I managed to book this hotel as part of a flight package for work, which was nice since we were meeting at the hotel for drinks, and having never stayed at a Ritz-Carlton before I was excited for the opportunity. I found it quite strange that upon arriving through the revolving doors from my UBER ride I had to take the elevator up to the 12th floor to get to the lobby. I found this strange because everything on the ground floor indicated that I was walking up to and into a Ritz-Carlton hotel. This was a little disappointing and much less grand than I was hoping for.Anyway, up to the 12th floor and the doors open to a very open and luxuriant lobby. Finding the check-in desk was a tiny bit confusing since it was at the complete opposite end of the room to the elevators and there were directions to multiple other places, like the room elevators, the bar, gym, restaurant, etc. Either way, I\u2019m not wholly bothered by any of this, it was just a bit fiddly from entrance to check-in.Check-in (6/10)Once at the check-in area I waited for a brief moment while the person in front checked-out. A lovely lady, whose name I forget at this time (sorry) helped me out and turns out, after looking at my driving license address, that she was new to Chicago and came from where I had departed that day. It was quieter so we chatted for a little while about old home and new home but eventually we ended our conversation and she showed me to the room elevators, although I had already seen where these were en route to checking in. One thing I would say is that the communication from the staff was perhaps a little casual for a 5* check-in, but I was fine with this.Room (8/10)Having arrived at about 4pm I wanted to make the most of what was going to be a very comfortable room - an executive suite. My reservation showed a Michigan Avenue view but as it turned out I walked into a big corner room with views of Michigan Avenue and the John Hancock Building.I always do a quick walkthrough when I get to my room and everything was in place and well appointed. I didn\u2019t see any personalisation on the tv which is sometimes quite nice to have but I wasn\u2019t here to watch tv. I was overwhelmed by the views, there were 3 large windows; 1 in the sitting room and 2 in the (corner) bedroom. The seats in the sitting room were comfortable but the bed itself was the most comfortable I\u2019ve ever laid in, so I was excited for a good nights sleep. There was, however, a large flat screen tv atop a chest of drawers awkwardly positioned in the corner, somewhat overlapping one of the windows. The room itself was a little basic and outdated but nicely appointed and comfortable. The bathroom though, that was top notch, top notch looking, at least.Bathroom (7/10)Everything was laid out nicely, I had 1 dressing gown since it was just me staying, multiple towels hanging in lots of convenient places and there was also a nice selection of bathroom supplies. The lighting in the bathroom was nice too, especially in the walk-in shower. The toilet was clean and operated well, it was a basic toilet though. I tried the shower out and the switch changing the flow of water to/from the tap/shower was fiddly and wouldn\u2019t say out for the shower to work, so I jimmy-rigged a wedge to keep it out. This was frustrating because I\u2019m no inspector gadget, I couldn\u2019t quite fix it with what I had. Eventually I kept pulling it out and held it out long enough that I could enjoy the very large shower head. Temperature control was easy and water flow was perfect. This shower was lovely to be in, it was big enough and high quality enough that I could just stand in it staring out the bedroom window through the open bathroom door. Don\u2019t worry, I\u2019m quite sure that no one could see in!In-room dining (7/10)I wanted to enjoy a nice morning sunrise looking out to the huge lake next door, but it appears that I was quite turned around and couldn\u2019t tell north from east! Oh well, I still had my breakfast ordered for 6:15 which eventually arrived at 6:20, so pretty darn close, well within the normal 15-minute window. Since I was up already, I managed to get to the door after he had rung the doorbell - a feature I loved about this room. Esteban took over the door holding duties and pulled in the cart with my breakfast. It smelled very good. He asked where I wanted to eat but (correctly) assumed that I would eat in the sitting room facing the John Hancock Building and a large part of the lake. The food was good albeit the bacon was a little overdone and crispy. I had the poached eggs with hollandaise, hash browns and corn cakes which was all delicious along with a glass of iced water and a small carafe of coffee. I took my time as the sun was slowly rising to the east of me...I had figured where I was facing by this time. To be expected, it was expensive...$40+ all-in but it had to be done since I was without my wife and kids this time. Ordering food for 4 hungry mouths in the morning with in-room dining is never cheap, so we don\u2019t usually do it.Conclusion (28/40)I was just here for the night, so I didn\u2019t get to fully experience the hotel amenities; rooftop bar, gym, pool, massages, etc., so I can\u2019t comment on them but I\u2019m sure they were of a high standard. I did, however, manage to leave my credit card at the bar after signing off the night before having enjoyed a Lagavulin 16-year (Menu price $20, billed price $22, so a is match here which should be addressed by management). Needless to say, the staff were great and as I was checking out they asked if I had received my card back to which I replied, \u201cno\u201d. They called security and arranged for them to bring it up to me. After checking-out I sat in the comfy looking chairs in the lobby thinking about what I was going to do next. After the security guy came up and handed over my card, after checking I was who I was suggesting I was, I walked over the elevators and went down 12 floors to go out for the day. In the meantime I had left my bag at check-in and was handed a ticket and told that upon my return the bag would be downstairs with the bellhop.All in all this was a very pleasant stay and I\u2019m betwixt between 3 or 4* for this place but upon my experience with the staff and general quality of the furnishings and food I am leaning towards 4*. There were a few niggling details but these didn\u2019t affect my stay. I would certainly come here again and I\u2019m sure that my wife and kids would love to next time as well." }, { "user_review_posted": 41, "user_total_helpful_votes": 12, "expertise": 0.0013106089352840002, "user_cities_visited": 11, "review_days": 0.26779846659364703, "helpful_class": 1, "review_text": "Traveling alot for business my expectations are not the same as when I am staying at a hotel for personal events. The W Lakeshore made sure everything we needed from a Refrig in the room, Umbrella to use for unexpected rain, taxis, and Rory even helped me avoid an awkward meeting showing me another entrance! Rory, thank you for helping , no questions asked and then remembering the next day and taking care of us like royalty! The hotel was accommodating , the staff superb and the views breathtaking. Definitely will be back and I highly recommend this hotel. PS if you are a runner this hotel has easy access to Lakeshore drive where you can run along the water for miles...." }, { "user_review_posted": 32, "user_total_helpful_votes": 20, "expertise": 0.0029239766081870003, "user_cities_visited": 15, "review_days": 0.556407447973713, "helpful_class": 1, "review_text": "We stayed here for 4 nights based on its location, TA reviews and the price. Staff were very friendly and helpful. Our hotel room was very spacious and more than accommodating for us. The decor of our room was tasteful and a place you could relax after a long day sightseeing. Our room did not come with view that was not that great unfortunately because of its location to other buildings around it. Complementary, toiletries, tea and coffee and a newspaper (daily) were provided as well as a iron and ironing board too. Very sizeable TV was provided with a wide range of TV channels to watch. Our room came with a continental breakfast (pastries to share), fruit juice and tea and coffee of your choice. You complete an order form of what you want and what time you want it delivered to your room and leave it on the outside of your hotel door the night before. The hotel is approx. 40 to 45 minutes from San Francisco Airport inc 10 minute up hill walk from hotel\u2019s nearest station (5th & Market - BART train) and the fare was approx 8 US dollars per person one way from the airport. The hotel neighbours the area Tenderloin (to the west of the hotel and Union Square) which after walking inadvertently through at night I would not recommend. Our experience at night there was trouble free but did highlight the issue of there being a large number of people sleeping on the street, urination, cannabis and alcohol smells that some visitors could find uncomfortable and/or intimidating. We did feel safer walking around other areas in San Fran whether it be day or night. The hotel is 5 to 10 minute walk from Union Square and it\u2019s main attractions and approximately a 10-15 minute walk from Chinatown. Fisherman\u2019s Wharf is a 30-35 minute walk away via Chinatown & North Beach (Little Italy) and not that hilly either. It provides a nice scenic walk. A taxi to Fisherman\u2019s Wharf cost 10 US dollars. A single bus fare journey is 2.75 US dollars per person regardless of your destination in San Fran (exact fare required as no change is given). Decent hotels in the area are not cheap but The Donatello represented good value for what it offered and its location compared to other hotels in the area. We would stay here again and recommend it to others." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.010405257393209001, "helpful_class": 1, "review_text": "Stayed one night after booking on Priceline for our anniversary. The Room was clean but plainly decorated in tans and reds. the view to the east was good but not great from the 9th floor. After a late night out we were woken up by drilling and hammering in the room next door at 820am. The remodeling work continued long enough that we were unable to get back to sleep. The king bed was among the most uncomfortable beds I've ever slept in. Staff was very nice and courteous but blew us off when we mentioned the noise at check out. The only reasons I gave two stars was the hotel was the location is great and the staff was polite. For the money I would probably not return given the other hotel options nearby" }, { "user_review_posted": 146, "user_total_helpful_votes": 53, "expertise": 0.001652058119797, "user_cities_visited": 91, "review_days": 0.015881708652792002, "helpful_class": 0, "review_text": "Definitely worth getting the club room. Extremely comfortable and perfect for a family of 3. The lounge and snacks combined with gracious and attentive service was lovely. Stunning chocolates in our room on arrival. The swimming pool is attractive and the sun deck is as well. Lovely spa with very nice staff. The breakfast buffet is outstanding but could be a bit hectic on occasion. Good proximity to sky train station. Highly rate this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.470427163198247, "helpful_class": 2, "review_text": "Recommended by a friend who's been here for the first time 5 years ago and since then have been coming back here every time she visited Bangkok. Both reception staff and bellboy are very friendly and helpful. Place is clean and neat, staff tries their best to accede to our requests (early check-in, how we want the beds to be arranged for the four of us etc)." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.152245345016429, "helpful_class": 0, "review_text": "Although they accepted a 400+ convention booking, this hotel NOT staffed to accommodate the needs of convention-goers. No room-service is available; there were not enough staff to cover finding/delivering packages; outrageous cost to have catering in-suite for meetings. Maybe ok if you're traveling for pleasure, but definitely not a business hotel. Front desk staff were helpful." }, { "user_review_posted": 151, "user_total_helpful_votes": 39, "expertise": 0.001143577006575, "user_cities_visited": 213, "review_days": 0.12267250821467601, "helpful_class": 0, "review_text": "Stayed here for four days with the family. Hsd a bridge view room which was great. Staff were great and very helpfull particularly the concierge in organizing last minute tours and the doorman who would always bring a smile to your face. Powell&hyde cablecar turnaround across the street. Blue mermaid only let down being poor value for money at breakfast. Lots of alternatives located nearby." }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 7, "review_days": 0.8959474260679081, "helpful_class": 1, "review_text": "We have stayed at Royal Hawaiian Hotel on occasion for 30 years. We prefer the Royal Hawaiian Hotel over the newer hotels because of its grandeur and history. One cannot simulate history. We have stayed at roughly similar hotels on Waikiki including the Moana Surfrider, Sheraton and Marriott. The old part in Moana Surfrider ranks #2." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8044906900328581, "helpful_class": 0, "review_text": "Very Good hotel for family, great location, friendly staff and maintained cleanliness. All over we had very good 11 nights experience in the hotel. We had room with diamond head views, which was really one of the wonderful experience for us. Very Good Indian restaurant behind, just 4-5 mnts walk from the hotel where we could vegetarian meal." }, { "user_review_posted": 102, "user_total_helpful_votes": 44, "expertise": 0.001983933814064, "user_cities_visited": 17, "review_days": 0.278203723986856, "helpful_class": 1, "review_text": "This property is about one block off of \"the Strip,\" so one can easily walk onto the Strip in 10 minutes. Further, its location is about midway on the strip so both far northern and far southern sites on the strip are within easy walking distances. If that's not a good choice for you, then buy a RTF bus pass for the length of time you will be on the strip and you can hop on and off as much as you like with buses running every 15 minutes ... very, very convenient and inexpensive.The hotel itself is a class act, with free valet parking and all the amenities one would expect from a first class hotel. Our \"villa\" had a complete kitchen with all appliances full-sized and everything furnished that one could possibly use. The room also had its own full-sized washer and dryer.The staff are friendly and helpful\\, there are two pools [one on top and open air, the other on the 5th floor. There is a very nice bar and a Marketplace that carries a modest line of prepared fresh foods and all the other sundries a traveler might need/forget.Each day the hotel has a long list of activities, and most of them are free or low cost. We did a make-your-own art and wine class for $15, but it was just one of eight activities that particular day.. The workout room is spectacular, with free weights, mats, shower/locker rooms and multiple copies of commercial machines of everything one could hope for ... the room itself is huge. Security is tight for the entire property; one cannot even get on an elevator or enter any of the facilities or rooms without a current key.There is a concierge, a bell staff and helpful folks at check-in and checkout. Our \"villa\" [their term for a mid-range room] had two TVs and access to dozens of channels + movies + } DVD lending libraries, etc. There are some programs each day that are age-appropriate. Prices are reasonable [for Vegas, where everything costs about twice what it is elsewhere. Highly recommended." }, { "user_review_posted": 65, "user_total_helpful_votes": 22, "expertise": 0.0015328597255110001, "user_cities_visited": 66, "review_days": 0.37732749178532304, "helpful_class": 0, "review_text": "We stayed 3 nights in family room and it was nice, tidy, spacious and comfort for my one year old niece who can walk around the room. We love the river view from our room. The pool was great. Breakfast also nice. It almost perfect until the poor internet connection came up and also the shuttle issue. When I walked to lobby, I asked the frontdesk staff and she said the shuttle be ready at 9AM then we wait right in front of the hotel door and sitting there nicely with our eyes stared at the shuttle. Right on 9AM we walked to shuttle but the doorman said the shuttle be ready 9.30AM. What the hell! As I read the shuttle will be every 30 minutes. We used the shuttle everyday but mostly the shuttle drivers didn\u2019t really nice, one of them even dropped us inOh and one more thing, you need to carry your luggage by yourself since no one staff will help you even the taxi driver informed us about that. So guess everybody in Bangkok know about that \uf04aOverall, it\u2019s nice hotel with reasonable price but the staff really need to be more concern about service. Definitely will come back again cause I\u2019m Accor Le Club member and/or when I traveling with kids again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.047645125958378005, "helpful_class": 1, "review_text": "i was looking for a cheap hotel honestly when your in vegas that is all you need right? well this is not kid friendly and everything has a cost if you want wi fi you must pay for it every 24hrs only the basic of basic tv I am a smoker and they do have rooms for us which was nice to hear however when I open the door to the room it was horrible it was as it never was aired out and you can smell the cigar smoke the following night we had to call the front desk because the entire floor smelled like weed they said they would send sec. but they never did and finally the shower the tub would back up and the shower head needed to be replaced and what ever you do don't forget your shampoo the one the hotel offers is cheap and is like using dish soap" }, { "user_review_posted": 29, "user_total_helpful_votes": 11, "expertise": 0.0017311767816850002, "user_cities_visited": 13, "review_days": 0.712486308871851, "helpful_class": 1, "review_text": "One of my favorite hotels in Bangkok. Located in Bangrak area of Bangkok. 5 min walk to BTS station and Chao Phraya boat service (advice to take the express boats, not the tourists boats. Just jump in and you pay 15 baht on board for single trip). Robinson department store and Tops supermarket is conveniently in same building as hotel. And when you step outside you have the market and great street food everywhere you look. Hidden street food stalls underneath the hotel building (entrance from 89 Soi Charoen Krung 46) is ideal place for quick lunch, snack or dinner)Hotel rooms are clean and spacious and have kitchen and washing machine. Hotel staff is friendly and very helpful." }, { "user_review_posted": 17, "user_total_helpful_votes": 17, "expertise": 0.004744565817058, "user_cities_visited": 16, "review_days": 0.45235487404162106, "helpful_class": 0, "review_text": "Myself and my husband stayed there in June 2016 this hotel if fabulous, on the beach, fantastic clean hotel with so many helpful staff who are always willing to help no matter how big or small your query. The offer a free trolley bus that takes you round the island which is a great way to see the island.Only drawback the room tax is $30 per night, you do get free wi-fi, water in your room and you also get 1 hour free phone calls to landline and mobiles throughout the world." }, { "user_review_posted": 8, "user_total_helpful_votes": 11, "expertise": 0.006565155025929001, "user_cities_visited": 248, "review_days": 0.07119386637458901, "helpful_class": 1, "review_text": "I booked here, despite the astronomical price, because I was under the impression that the bed would be superior, based on comments and descriptions. I have ortho issues. Horrible bed. Akin to an Army cot with a pillow-top add on.The rest was fantastic and the service is superb." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7497261774370201, "helpful_class": 0, "review_text": "Beautiful and comfortable room with a million dollar view of the harbor. Had a very restful sleep on a comfortable bed. Walking distance to everything. Very friendly staff. Love this hotel. Will stay here again." }, { "user_review_posted": 111, "user_total_helpful_votes": 66, "expertise": 0.0027763612669270002, "user_cities_visited": 180, "review_days": 0.6818181818181811, "helpful_class": 0, "review_text": "My wife and I don't like big chain hotels so Hotel Lombardy was perfect. This is an old converted apartment building. Rooms are immaculate and reasonably good sized. We had reserved a small suite overlooking the park and when we got there we had a problem with the AC. No questions asked, they moved us to the 11th floor and into a nicer room. Location is great - White House and the Mall are within a 15 min walk. Very friendly staff. We only had breakfast at their restaurant and it was good - expensive but good. Food we found in general is quite expensive in Washington. Nice little kitchen and very comfortable beds. We would come back here if coming back to DC. Make sure you go across the square to the Red Lion which a real dive bar. Good burgers and friendly staff and customers." }, { "user_review_posted": 59, "user_total_helpful_votes": 35, "expertise": 0.0027696893870960003, "user_cities_visited": 22, "review_days": 0.023548740416210003, "helpful_class": 1, "review_text": "5th time here and never disappointed. Staff service is exceptional and rooms are clean. King suite is our favorite for family of 4. Walking distance to Pier 39 (+others), shopping, cable car and fantastic dining! Totally worth it!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.607338444687842, "helpful_class": 1, "review_text": "Here is an honest opinion of the current state and condition of the Hotel. Please note we are not fussy and have stayed in many hotels around the world.1. Stayed with baby. Had great difficulty organising a crib as they can ONLY request one. Not confirm2. We had 7 mth old baby and our room was with metres of ice machine that kept waking up the baby when used by other guests.3. Rooms shabby and small with towel rack falling off the wall and paint peeling. Tiles cracked and dirty bath4. Room housekeeping enter without waiting due to no privacy door signs5. No place to have quiet drink apart from Tiki bar which during busy times very hard to get tables. They do not take reservations6. Staff not very helpful and hard to find when needed.7. Pool very small.Positives1. Opposite beach2. Provide free Dvds3. Good nearby restaurants.Note: Very expensive for a run down hotel. Definately not 4 star." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.919496166484118, "helpful_class": 0, "review_text": "I live Salil hotel Sukhumvit soi 11 2 day the salil hotel Sukhumvit soi 11 nice location of Bangkok.And room very nice. Very clean next time I will come back to salil hotel Sukhumvit soi Thanks you Mr. Wilson and all salil staff11 again" }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 28, "review_days": 0.622672508214676, "helpful_class": 0, "review_text": "Traveled down to D.C. for a weekend. I have stayed here before and I highly recommend this place . It's walking distance from union station and to the mall. Staff is very friendly and goes above and beyond. Rooms are very comfortable and spacious" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.483570646221248, "helpful_class": 1, "review_text": "Clean. Quiet. Upscale. No fuss. Great service. Comfortable mattress. Slept almost as well as in my own bed. Loved the coffee in the morning. Perfect place when next day is busy with meetings or exploring SF." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.8964950711938661, "helpful_class": 0, "review_text": "Stayed with my family, The booking was made by my brother In Law , Nandan Sinha , Check in Date - 17/06/2019 Check Out Morning 20/06/2019.We booked 4 Rooms at fairly decent rate, skipping good hotel like Ramada but it turned out to be one of the most disappointing decisions we took while making our trip.Negatives :1. We reached hotel at 5:15pm and it took the front desk nearly an hour to complete the check in process. ( Mind you we sent request email to the hotel for speedy check in )2 . Forget the welcome drink when asked for water, the simple answer was \u201c nothing is complimentary \u201c at hotel , answered by the female duty manager at that time3. The check in was just the beginning of the disappointing experience, later on the front office, fired a Chinese guest just because she was trying to talk to the kids, by saying \u201c people are sleeping \u201c at 9 pm when the lobby was almost in state of disaster , full of guests waiting for check out or may be check in4. The breakfast was also below ordinary considering the price we paid for the rooms.5. Hotel locations is a big minus, to get to any important location you would have to take a taxi, Hotel shuttle is usually booked in advanceI did not find any good thing about the hotel, my brother in law even wrote a complaint to the hotel but got a very rhetoric reply with apology which would not help any.If you planning for family stay at Bangkok Avoid Avani Atrium .#Apology letter attached for authenticity of this review." }, { "user_review_posted": 50, "user_total_helpful_votes": 10, "expertise": 0.000860642171466, "user_cities_visited": 27, "review_days": 0.704271631982475, "helpful_class": 1, "review_text": "Had an amazing stay at The Ritz Carlton Chicago! The room was clean, the staff was extremely friendly, and the location was perfect! This hotel is located by everything downtown and the best part is attached to SHOPPING!The SPA services were amazing and relaxing. I look forward to coming back.Thanks to Jeremy for all his assistance during my stay!" }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.738773274917853, "helpful_class": 0, "review_text": "I was impressed by this hotel they are friendly, it\u2019s clean and it is good value for money. What impressed me is they told me where the local clubs where and better still when I injured my foot they helped me when bandages and so on in moments." }, { "user_review_posted": 23, "user_total_helpful_votes": 14, "expertise": 0.002844820555627, "user_cities_visited": 550, "review_days": 0.36856516976998904, "helpful_class": 1, "review_text": "Pros: I got a lakeview suite for about $175/night right on Grant Park, easy commute down to McCormick for the show I was attending. Great view of the park and the lakefront. This place makes you feel like 1920s gangsters or babe Ruth might have stayed here the night before, which is kinda cool. The decor looks like it hasn't been updated since the Depression. The gold ballroom is a throwback that should be used in a movie set.Cons: The room was incredibly drafty - the windows rattled when the wind blew off the lake. The bathroom is ancient but functional. WiFi barely worked. The staff is incredibly rude, but you kind of expect that in a mob hotel like this. It's not the worst hotel I've ever stayed at.....Cheap and great location for downtown Chicago. A more modern hotel is double the price. For events at Soldier Field and McCormick Place the price and location can't be beat." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.741511500547645, "helpful_class": 1, "review_text": "Real shame that I arrived the week after they changed from mandarin Oriental to Waldorf Astori - I don;t think they have really bedded this in yetand the staff (whilst very polite and professional) seemed distracted and not really on their game. All of the 'swish' parts of the experience related to the Mandarin style of rooms but the rest of the place seems to not quite be sure what it is yet. Be careful when getting a cab or uber as no one seems to know about the name change and a lot of signs still point to Mandarin Oriental." }, { "user_review_posted": 159, "user_total_helpful_votes": 55, "expertise": 0.001569030760913, "user_cities_visited": 54, "review_days": 0.279299014238773, "helpful_class": 0, "review_text": "Listen. No resort fees and $49 a night during the week. I didn't expect much, it was just a place to sleep. I stayed in the North Tower which is the cheapest I believe. Nothing spectacular. The d\u00e9cor was dated bit it was clean and thr bed was comfortable. The bed sheets were clean and the shower had great water pressure. I did hear the bands playing (the one night I went to bed early) but I was able to fall asleep without earplugs which are provided! If you are looking for a clean cheap pace to sleep with nothing fancy, this could be your place. No resort fees means no free Wi-Fi. You have to use Binion's (I think) pool if u want to swim. I wasn't there to swim! Only place I ate at the 4 Queens was Subway. It was just fine. The wife had pizza from there and she said it was very good." }, { "user_review_posted": 33, "user_total_helpful_votes": 15, "expertise": 0.0020964360587000003, "user_cities_visited": 272, "review_days": 0.556407447973713, "helpful_class": 0, "review_text": "Without even asking the lady at the checkin found a room at 9am for us. I was really jet lagged and it showed and she was so helpful and pleasant. There were 2 double beds in this modern room ...very comfy and we slept for hours. Large flat TV ..nice lounge desk and chair..Nice bathroom with shower over the bath and big fluffy towels. We were in the back tower but could see the ocean from the balcony. We didn't have breakfast as it was expensive at $34 each and we are not big breakie eaters. We didn't use the pool but looked inviting." }, { "user_review_posted": 59, "user_total_helpful_votes": 8, "expertise": 0.000547953403389, "user_cities_visited": 45, "review_days": 0.26998904709748, "helpful_class": 0, "review_text": "Great suite, with breakfast , not too far from the White House and museums, the price was right and for parking I used Spot Hero application, and was not to Farrell the hotel.Service was great, I strongly recommend this hotel" }, { "user_review_posted": 61, "user_total_helpful_votes": 48, "expertise": 0.0037099140262240003, "user_cities_visited": 33, "review_days": 0.48576122672508204, "helpful_class": 0, "review_text": "I looked long and hard before choosing this hotel. And I am glad that I stayed there.The staff is excellent. They are quick to respond to issues and they have good follow through. I found them to be kind and professional.The hotel itself is a mix of very updated and trying to get there. Even though my room was not perfect (cracked tiles along the baseboards, a mix-mash of decor)I loved it! I had a fabulous view (Ocean View Select) and I spent quite a bit of time enjoying it. The air conditioning worked great and I loved the Hawaiian Tropic bath products.I found the food in the Tiki Bar to be just ok. The pool was quite cold and had a very loose bar for climbing up/down the stairs into the water--very dangerous.There was an awesome beach product bag that I loved and the location couldn't be beat.I truly was sad to leave and hope to return again in the future. Thanks for a great stay!" }, { "user_review_posted": 132, "user_total_helpful_votes": 84, "expertise": 0.0029791459781520003, "user_cities_visited": 52, "review_days": 0.5328587075575021, "helpful_class": 1, "review_text": "Loved the hotel, we had a King Standard room. By San Francisco standards a good size room. Liked the decor and nautical theme.Being right in the midst of Fishermans Wharf was great.The one thing I think is at odds with the great experience is the resort fee. It wasn't a surprise but I just don't get what you pay it for. I think they would be better to revise rates and be more transparent and drop the fee.We had $10 vouchers for the restaurant which we used for breakfast each day, it was a nice experience but probably stopped us trying elsewhere, and there are plenty of nearby places.We did use the bikes the hotel had available so did negate the resort fee we paid. There are 8 each day, the concierge starts work at 8am and you can get them from then. We joined the line at 7.30am and got bikes 5&6. The next day we noticed there was no-one waiting at the concierge desk at 8am when they are released. If you are out of luck for the complimentary ones you get 10% off hiring them. We took them over the GG Bridge and cycled to Tiburon and got the ferry back. A great way to see the Bay." }, { "user_review_posted": 379, "user_total_helpful_votes": 146, "expertise": 0.001759888345346, "user_cities_visited": 1219, "review_days": 0.449616648411829, "helpful_class": 0, "review_text": "When I arrived I was horrified by the dirty little office where you checked in. I knew the hotel was old but thought it would be somewhat modern. I was pleasantly surprised at the size of my \"room\". It was really a small apartment with a bedroom, kitchen and sitting area. The kitchen and bathroom both are in desperate need of refurbishment. It is probably all original. The maid's buckets were always on the steps or right outside the door. There is no security. I will not go back." }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 5, "review_days": 0.335706462212486, "helpful_class": 0, "review_text": "Rooms comfortable, great beds, nice bathroom/shower. Location opposite the new International Marketplace excellent. Pool good. Excellent staff who are very helpful. Plumbing issue needs review but overall stay very good." }, { "user_review_posted": 168, "user_total_helpful_votes": 62, "expertise": 0.0016813522275280002, "user_cities_visited": 134, "review_days": 0.6133625410733841, "helpful_class": 0, "review_text": "Good receptionist and travel guide in hotel lobby . Good restaurant attached . No noises although in busy area.Rooms spotless and kept so !Helpful polite staff at all timesVery happy to recommend, cable car turn around right outside hotel . Buy day rider for best price" }, { "user_review_posted": 54, "user_total_helpful_votes": 79, "expertise": 0.006992206815664001, "user_cities_visited": 33, "review_days": 0.31215772179627604, "helpful_class": 1, "review_text": "Our 9th stay and yet another amazing holiday. This hotel never fails usBeing my birthday and our wedding anniversary we were given an upgrade and a complimentary bottle of wine.All members of staff are exceptionally helpful and friendly and are always willing to assist.Rooms are spotlessly clean, comfortable with all amenities.The hotel is situated at Fisherman's Wharf with easy access to all modes of transport. Very near to the famous cable cars and Pier 39. This hotel is very near to shops and restaurants, also the famous Fisherman's Wharf fish market also the Boudin bakery.TO DO You must take the cable car to Union Square (Large shopping area)" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.64512595837897, "helpful_class": 1, "review_text": "Not only was this place was immaculately designed and decorated (the lobby is AMAZING!) , BUT the staff is just as amazing. From the 1 am check-in with a friendly reception to the valet, Sami, who took the time to pet my timid dog and offer her treats while we were waiting for the car, our experience was one of the best hotel experiences I have had in a long time. I booked the hotel, while we were driving because we were on the road and not sure where we would end up for the night. We were looking for a pet friendly location and we found it. They brought up a dog bed and food and water bowls and gave us treats at check-in. The room was small, but beautifully decorated and well designed. STAY HERE and BRING YOUR DOG!!!" }, { "user_review_posted": 117, "user_total_helpful_votes": 93, "expertise": 0.0037486879592140004, "user_cities_visited": 67, "review_days": 0.291894852135816, "helpful_class": 0, "review_text": "Stayed here for five nights to attend a conference at McCormick. Typically most attendees of the conference stay in hotels further north and closer to downtown; I personally was very pleased with my decision to stay at this Hyatt Regency right by the conference venue. It was incredibly convenient to walk over to McCormick Place instead of having to take a 20-30min shuttle or taxi to arrive at the conference venue every morning. The downside however, is that you will likely need to take that 20-30min cab ride or uber out to town for dinner in the evenings - so perhaps not so great if you are a tourist. My standard room was spacious with two double beds that were incredibly comfortable. Large window panels looked out to the city, though admittedly no real view here. My pet peeve's usually the bathroom layout, and fortunately this one was spacious and offered ample space to place your personal belongings. The rooms have only basic amenities and toiletries, but the hotel offers a solid long list of items you can call to have delivered to your room - their flat iron and (good) hair brush were a life-saver for me this trip! I pre-ordered in-room breakfast of the first morning (steelcut oatmeal & cappuccino), but realized very quickly that these items don't come from the hotel itself (don't think the hotel has its own kitchen) but rather from the Grind cafe around the corner, where you can pick brekkie up for yourself at half the price. The Italian restaurant downstairs was alright - nothing to write home about. Closest half-decent food options are probably in Chinatown, which is 10min ride away. All was well for my stay, except for an episode that occurred when I was leaving for the airport: waited in line for a cab, and a cab arrived with a passenger who alighted and told me it was now available for me to take it. Just as the driver was helping me load my luggage into the car, an angry taxi driver from behind appeared, snatching my luggage out of the taxi, angrily shouting at my driver that he had 'cut the cab queue' and refused to let go of my luggage! A third driver appeared and all three started shouting at each other, and all three fighting over my luggage! While all these ensued, I helplessly looked around and the hotel staff who were usually stationed there to regulate the cab queue were nowhere to be found! When a staff finally appeared, he was nonchalant, unhelpful and basically could not be bothered with my situation, and did not proactively help to resolve the situation. I myself then stepped in to firmly get these three drivers to 'leave my luggage alone' and finally got into one of the taxis. This was a very unpleasant experience for someone who was rushing to make the flight, and could easily have been avoided if hotel staff were present to control the situation. I hope this does not happen to any other guest staying here." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.943044906900328, "helpful_class": 0, "review_text": "Our room was large, very clean. We had a corner room, it had two balconies, one with sea views the other city views. It has fantastic bars and restaurants. Great staff, they made our holiday the best. Close to the beach, buses shops etc" }, { "user_review_posted": 21, "user_total_helpful_votes": 10, "expertise": 0.0022015205729200003, "user_cities_visited": 20, "review_days": 0.180722891566265, "helpful_class": 0, "review_text": "....it was a short romance. Waited 20 minutes to check in and front desk not very friendly. Love feel of \"grande dame\" building,But pricey Tower room fell short. No bathrobe, no safe, tiny tub, thin carpet and a general moldy smell others have mentioned. Amex Platinum Plan gave us fruit/yogurt/muffins at comp breakfast (nice) but at Ritz Carltons you order off the full menu. Hello, omelet station! Not happening here.Great location in shopping Mecca, but I'm sleeping in my room, not at Kate Spade or Tory Burch close by.With staff training and fresher rooms, could be the jewel of Oahu." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.057502738225629006, "helpful_class": 1, "review_text": "Terrible. Avoid like the plague. On the first night we arrived my friend had dead cockroaches in his room. The Rooms are old fashioned and in need of an update. The food was bad (raw chicken burger) . The staff on the front desk was absolutely useless and lied. We ordered a massage in the room the girls was only interested in....... You can work it out. Just terrible don't ever stay hear and to finish it of the entrance is full of begging taxi drivers and horrifically smelly drains." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.46056955093099605, "helpful_class": 0, "review_text": "I booked and paid for a stay at Harbor Court through Priceline. Upon checkout, I was billed $66 by the hotel for a \"mandatory amenities\" charge without being told by the front desk upon either check in or check out (I only found out on my credit card statement). Harbor Court also held over $600 on my credit card during my stay without telling me, even though my card was only supposed to be used for incidentals. Although this is a great location, I would recommend staying somewhere else to protect your wallet." }, { "user_review_posted": 15, "user_total_helpful_votes": 28, "expertise": 0.008952149766449001, "user_cities_visited": 10, "review_days": 0.9414019715224531, "helpful_class": 0, "review_text": "Stayed at The Darcy for five nights in September. We checked in at 1630 to be told our room wasn\u2019t ready. Was told to take a seat and they\u2019ll call us when the room was ready. 30 minutes later we were still waiting. We to reception who told us, oh sorry, it is ready. Now, I generally wouldn\u2019t have a problem with this but every morning at 0830 the maid knocked on our door to see if she could make up the room, so why was it not ready after a day of travelling?But, that was the only downside. Everything else about the hotel was great. Friendly, very helpful staff. The cocktail tasting was nice. The room was very spacious and very clean. The hotel is a very short walk to the bars and eateries on 14th street.We would definitely stay at The Darcy again." }, { "user_review_posted": 45, "user_total_helpful_votes": 17, "expertise": 0.0017237363149310001, "user_cities_visited": 26, "review_days": 0.001095290251916, "helpful_class": 1, "review_text": "- our car was broken into & our stuff stolen on their guarded lot. Unbelievable. They even said it happens all the time and that 1 guard didn't show - that's why they failed. Well that's no comfort.- they hardly seemed to care. We had to start cleaning the car out before they realized they should help. They did comp us the parking fee, a room service fee and the Internet fee. But for the hassle & error on their part, they should have comped our room.- the people who were supposed to follow up the next day didn't- also, their internet service sucked. Their support couldn't figure out how to make a Chromecast stick work." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.8959474260679081, "helpful_class": 0, "review_text": "Villa Florence is fantastic - great location for most of what you'd like to do in the city. I travel to SF often for business and stay at Villa Florence every time. The staff is helpful and accommodating, the rooms are clean, beds are comfortable and the place looks really nice. The best part though is Fabio's coffee and breakfast in the mornings. SO good. You can find him behind the bar in the lobby unless you're unlucky enough to visit on his day off." }, { "user_review_posted": 19, "user_total_helpful_votes": 18, "expertise": 0.004489044524585001, "user_cities_visited": 95, "review_days": 0.627601314348302, "helpful_class": 1, "review_text": "Myself, my husband and our friends stayed here at the beginning of February. Because this was my husbands and mine 3rd stay here, we knew what to expect. However, we were greated by the amazing front of house staff and the manager came out and welcomed us back, a nice little touch. We stayed in the deluxe riva room, our friends had the premium riva room. The only difference is the extra sofa and table. For how little we were in the room, the extra space was not needed I felt, but it was a nice touch. The breakfast here is fabulous. Such a great buffet and options. The beds are comfortable, and the location is superb. We will not hesitate to stay here for our fourth stay next year. Thank you Riva Surya!" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.506024096385542, "helpful_class": 0, "review_text": "Does the job. Good location. Close to Khao San road without the noise of KSR. Nothing fancy, very basic. Staff never seem terribly happy. Pool was nice especially on the hot afternoons. A good option for a short stay." }, { "user_review_posted": 105, "user_total_helpful_votes": 50, "expertise": 0.0022015205729200003, "user_cities_visited": 32, "review_days": 0.605147864184008, "helpful_class": 1, "review_text": "We checked into the Platinum after having 2 nights at the Bellagio on \"the strip\" just 700 metres away.What a fantastic place it was and a welcome contrast to our Bellagio experience where we felt like cattle being herded along.The staff were welcoming and friendly to all guests and everything clearly explained regarding our stay and the billing process.The receptionist apologised at the outset that 1 of the 2 TVs in the suite wasn't connected due to wiring updates and waived 2 nights resort fees.This really wasn't an issue for us.Once in the suite, which was well over $100 cheaper than the standard room at our on strip hotel, we were amazed at the quality and size.The attention to detail was excellent and everything catered for.If you are heading to Las Vegas you can stay in this quality hotel, visit the madness of the strip, and then return to space, comfort and service you only get on the strip if your an high roller.Well done the Platinum and thanks for a great stay." }, { "user_review_posted": 43, "user_total_helpful_votes": 32, "expertise": 0.0035026134885260004, "user_cities_visited": 14, "review_days": 0.135268346111719, "helpful_class": 1, "review_text": "My fianc\u00e9e and I reserved a room for two nights in August for our wedding in Las Vegas. The grounds of this hotel were beautiful and we had hoped to get married at the hotel. It was not to be. Upon contacting the hotel for wedding packages, we were told that the cheapest package we could purchase was $2000. We had planned to have a minister, 7 guests, and no reception. Simple bouquet and boutonni\u00e8re with no other decorations. $2000. Sorry. Not for us. So we got married at one of the many chapels in Las Vegas. Ok.That was not the only issue. My bride to be wanted her hair done before the wedding. We had a 10am outdoor wedding. Upon contacting the salon at the hotel they would not take appointments before 9am. Again a disappointment. So we had someone come in.We also wanted to have her dress, which was small, like a bridesmaids dress, steamed the day before the wedding. They did not have a steamer at the hotel, but offered to send it out for us. How can a hotel not have a steamer?The room was great, the attached casino was smokey and the grounds were beautiful. Pool area was nice. I wish we could have had the wedding here but it was not to be. I would return to this hotel, but would advise against people wanting to have a wedding here, especially if you are going to have a small affair. They are not very accommodating.The people that we ran into were awesome. The valets were fantastic and helped with everything. Front desk was good." }, { "user_review_posted": 20, "user_total_helpful_votes": 2, "expertise": 0.00037515171576700003, "user_cities_visited": 7, "review_days": 0.440854326396495, "helpful_class": 0, "review_text": "In close proximity to the beach and shopping areas. Enjoyed early morning swims in the ocean which is just across the street. The hotel was fully occupied with most of the guests heading to the beautiful blue water of the oceanThe staff were very friendly and helpful. All in all had a nice stay enjoying every minute of the beautiful sunshine and the great souvenier shopsThe hotel could use a little bit more updating but the staff make up with their friendly attitude" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "We had a great time at the Fairfield Inn. The customer service was excellent and we didn't have any issues whatsoever. The staff allowed us to check in early and we really liked the room we were in. Overall a great experience for a great price." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.563526834611171, "helpful_class": 0, "review_text": "Had a 3 day family stay at the Shangri-La Dubai hotel. From the moment we arrived at the hotel we were made to feel welcome and relaxed. We were travelling with a baby and staff went out of their way to make things easy and enjoyable for us.The hotel service was exceptional and our room very well appointed. The Shangri-La Hotel Dubai is well located being close to shops and not too far from airport.We had a package that included breakfast and dinner at the Dunes Cafe and the food quality and choices were great - the package was great value.We had a very relaxed time around the pool area - great for both adults and kids." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9238773274917851, "helpful_class": 0, "review_text": "Betty and Calvin made my visit pleasant as always! This is a great place to come and relax. Great staff!!! You can smoke in the outside area too and table service means you don\u2019t have to move \u2764\ufe0f\u2764\ufe0f It\u2019s my favorite place in DC" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.46933187294633005, "helpful_class": 1, "review_text": "There are plenty of other Hilton properties in DC. I will happily take my business to one of them next time I'm in DC.I stay at Hiltons around the country for both business and personal travel. I stayed here last week for a conference and chose to try the digital check-in/check-out, which seemed to work well. The stay itself was fine, though, the walls did seem thin, as I could clearly hear my neighbors as I walked through the hall and while in my room. It also seemed a bit odd to have a group of maintenance men directly outside my window for the two days I was there, which was distracting when working in my room. I also thought it odd that when I arrived there was no offer of assistance to get my luggage out of the car despite there being workers standing at the entrance door who were not busy attending other guests.But, what really made me decide to write this review is that I had to check out one day early and the hotel charged me an early check-out fee amounting to $320. I did not realize I was being charged until I looked at the receipt I received via email. Despite being a Hilton Honors (HH) gold member, calling the hotel, and messaging them via the HH app asking for the charge to be removed I was told there was nothing they could do. It's policy.This property clearly demonstrated that policy is more important than guest satisfaction." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.25027382256297903, "helpful_class": 0, "review_text": "The hotel is the center of San Francisco as most of the tourist spots are in walking distance. You can walk the Embarcadero to see the bay bridge, you can walk more to be at the Pier 39/Fisherman\u2019s Wharf, then Lombard street the most crooked road, then stop by Ghirardelli square to grab some ice cream and walk towards Coilt tower\u2026 Union Square is near too, shopping area in Powell. The best part is the train station where you can ride going to the airport and vice versa which is very convenient to the tourist. The staff in the hotel is very welcoming!! They will help you with all your questions and will make sure that your stay is memorable, James is one of them!The room that we are staying is I think one of the best room in the hotel as the view is perfect! I can almost see most part of San Francisco (lucky it wasn\u2019t foggy)!! The breakfast at the restaurant in the lobby serves good food! They have a lot of selections and my favorite part was the freshly squeezed orange juice! I will recommend this hotel to my family and friends, as the staff here are very hospitable. Before I forget, Rocelyn who checked us out was really great very friendly! Hope to be back soon!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 33, "review_days": 0.431544359255202, "helpful_class": 0, "review_text": "We stayed at the Marriott Waikiki Beach Resort for three nights as part of our NCL Hawaiian trip. The resort is gorgeous with lots of outdoor spaces, numerous shops and a relaxing restaurant. Our room was spacious with views of the ocean and Diamond Head. Our overall experience at this resort was very positive. All of our excursions left from the hotel without a single hitch. In the evenings, we were able to roam the Waikiki area enjoying the nightlife, numerous restaurants and shops. We would definitely stay at this resort again when we plan to return to Hawaii in several years." }, { "user_review_posted": 1089, "user_total_helpful_votes": 437, "expertise": 0.001837864466133, "user_cities_visited": 987, "review_days": 0.300109529025191, "helpful_class": 0, "review_text": "We have stayed here since Thursday and leave later todayOur room is lovely and staff have in the main been very goodHowever last night after having a drink when we got back from a Jazz club we signed the bill and went to bed - fast asleep at 12,45 pm we were called by the bar to request we got out of bed and came down to pay the bar bill . I was not happy to say the least and said so .This morning I checked at the front desk if they still had our credit card details which they did and was told they would try and find out why we were called - nothing has been saidAs we have the overnight flight tonight to London the last thing we needed was a broken sleep and it took us ages to then get back to sleep" }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.09309967141292401, "helpful_class": 2, "review_text": "If you are looking for a fancy lobby, pool and bellboy theAston Circle Hotel is not the place for you. Also, parking is an extra fee and every day had a sign saying it was full (we only rented a car for one day and didn't park there.) Also there is an additional\"resort fee\" that is very common in Oahu. I thought of it as the charge for wifi.So, with all that out of the way, here's what I enjoyed about the ACH. First read about the women who opened the hotel. She was quite extraordinary. The rooms are not huge but perfect for 2 adults or a family of 4 (with smaller kids.) There is a microwave and a desk and a safe. The rooms are clean despite its age. It smells fresh and is cheery. The best features are the view and the balcony. The higher the better! There's nothing like waking up to that view!Also, on the first floor is \"eggs and Things\". It is a great place for breakfast but get there early or call it in and take it across the street to enjoy it right on Waikiki! Their juices are fresh squeezed and the pancakes are so good we went there twice!Finally, the location is wonderful! Most things in Waikiki are walkable. The Duke statue is right across the street as well as a free hula show on Wednesdays (although there are better free hula shows at the Halekulani on the weekends and my favorite was at the Ilikai on Friday & Sunday Nights. On Fridays you can see the fireworks from the Hawaiian Hilton). There is shopping down the street a McDonalds next door for you fast food fans.Oh, I also found the rooms to be very quiet. I'm not sure if it was the rooms or the clientele but unlike some hotel experiences where you hear doors slamming and voices echoing in the halls there was none of that. While nothing is cheap in Honolulu, I felt this hotel was a good value for my money.Other tips:If you want to get out of Waikiki the bus system is great! We took the bus to Pearl Harbor, downtown to see Iolani Palace (take the tour and go on Friday for the free concert on the lawn. It's quite charming!) and to Kailua. In Kailua we rented bikes to get to the beach and biked to Lanakai beach as well. Lanakai beach would be better described as a bunch of paths between houses with various sized amounts of beach area in between peoples back yard. It was breathtaking and totally worth the hunt. Taking the bus in Honolulu was so much easier than fighting traffic and trying to find parking. We had a tour guide-- Vince take us to Hanauma Bay since the bus ride was long and it's best to get there early. It was very reasonable. He set us up with the snorkeling gear but you still have to stand in line and watch the movie. I rented a car for one day to drive around the island and go to the North Shore. I found a car rental place that was about 6 blocks from the hotel (if you are a member at Costco you can get good prices.). There is an Enterprise and maybe a Herz both at that location. Anyway, I walked to pick up the car and returned it that evening. Some highlights of my drive around the island were: seeing whales breach on my hike on the Makapu trail to the lighthouse, having shrimp from Giovanni's food truck, enjoying the different views and pace and enjoying a shave ice with ice cream at Matsumoto in Halewia. I kept hearing about this and thought what's the big deal about a snow cone? No comparison... You've gotta try them! I stopped at the Dole Plantation and I would have been happy with just a picture. I walked in & was bombarded with a super sweet smell and Pineapple items everywhere. I wasn't impressed. I ended my day by driving to" }, { "user_review_posted": 32, "user_total_helpful_votes": 15, "expertise": 0.002165397771157, "user_cities_visited": 20, "review_days": 0.7771084337349391, "helpful_class": 2, "review_text": "Went, like many, to have fun with some friends. Rented a room here because a buddy and his wife were staying at this hotel. I got a suite on the 23rd with a view of the strip. The room had a bedroom and a sitting area with a pullout bed. Kitchen was nice and modern with most basic kitchen accoutrements. The coffee provided wasn\u2019t great but that was to be expected. What rates the three stars is the lack of real bedding for the pull out bed even after requesting better bedding from guest services. The fan in the toilet didn\u2019t work either and the drains were very slow. More of a family place but the pool/jacuzzi was empty at night which was nice. Also have a pingpong table at the pool on the fifth floor." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 3, "review_days": 0.8822562979189481, "helpful_class": 0, "review_text": "Wonderful experience in the lobby bar at the Centara Grand. Excellent service and very accommodating, they even let us order pizza from the fabulous Italian restaurant in the hotel. I would recommend." }, { "user_review_posted": 98, "user_total_helpful_votes": 25, "expertise": 0.001128157320525, "user_cities_visited": 81, "review_days": 0.46440306681270505, "helpful_class": 0, "review_text": "Room 222, single Q, sink outside tub/toilet area; very clean with comfortable bed. Some rooms are inside key secured hallway and some open onto outside. There are two stories w/o elevator. No smoking rooms but pets can be allowed. The Orchard Room provides breakfast breads and coffees/teas. Near 7-eleven, Taco Time, KFC and Starbucks. Right at major bus stop including free transport to the water taxi. The App OneBusAway is excellent for area travel." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.439759036144578, "helpful_class": 0, "review_text": "From outside hotel is amazingly good looking.Room was very clean, staff were really helpful and super kind.Hotel position was really good, near to Union Square where you can walk in 5minutes and from there you can get anywhere very easily.Tours were easily booked from the reception and taxi\u00b4s / uber can be ordered from the reception as well.Super beautiful sights at top floor.I recommend!" }, { "user_review_posted": 37, "user_total_helpful_votes": 14, "expertise": 0.001726652173524, "user_cities_visited": 60, "review_days": 0.119934282584884, "helpful_class": 1, "review_text": "We stayed here for four nights on our recent trip to Chicago. The hotel location can't be beat...close to Michigan Avenue and walkable to many of the city's attractions. It is also very close to the Redline and easy to get a cab or uber. The staff was very friendly and we already enjoy the Hampton Inn breakfast. There are so many great restraints I the immediate area...we especially enjoyed Shake Shack and Eataly. We also stumbled upon BoHo, which was a true gem. (Check out the reviews on Yelp...universally great!).I would stay here again and recommend to families with teens." }, { "user_review_posted": 107, "user_total_helpful_votes": 42, "expertise": 0.0017953247310360002, "user_cities_visited": 142, "review_days": 0.14950711938663702, "helpful_class": 0, "review_text": "We had 4 nights at the Maxwell, staff were very welcoming explained about the free shuttle service they offered, each afternoon you could have coffee and little pineapple cupcakes which were delicious. Our room was spacious clean and very comfortable. The location of the hotel is convenient to the needle and the mono rail." }, { "user_review_posted": 29, "user_total_helpful_votes": 13, "expertise": 0.002065997785615, "user_cities_visited": 11, "review_days": 0.116648411829134, "helpful_class": 1, "review_text": "This hotel is very nice. Right across the street from the beach, shops close by, friendly check-in. I was upgraded to a Suite, clean and comfy. The pineapple in my room was the BEST EVER....sunset gorgeous! No continental breakfast served but finding food is only a block away." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.8521358159912371, "helpful_class": 2, "review_text": "The hotel itself has a great location and the rooms are nice. The check in experience was horrendous. Christina attempted to \u201cencourage\u201d us to attend a two hour tour around the hotel for $250. Turns out it was an attempt to persuade us to invest in a timeshare. When we politely turned down the invite, she became aggressive, rude, and hostile. She completely ruined our first morning in Vegas." }, { "user_review_posted": 164, "user_total_helpful_votes": 71, "expertise": 0.0019914796963260003, "user_cities_visited": 84, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "My recent stay at the Handlery was enjoyable. The location can't be beat. We walked out the door and had access to great shopping, tons of dining options and of course Union Square. I booked the \"KGO radio package\" which includes free parking and a restaurant discount coupon. We even received a goodie bag containing snacks and waters. Our room was spacious and included a nice street view with a large operable window. I will be back." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 3, "review_days": 0.114457831325301, "helpful_class": 1, "review_text": "We stayed in the 2 bedroom Skyloft Suite in May 2015 and it was quite an amazing experience! My husband and I utilized this room as our wedding night suite but also as our wedding reception space. We had approximately 40 guests, which you did not feel in the suite, there was plenty of space for our guests to relax on different seating areas and to roam around. Our personal concierge (unfortunately we can't remember your names!) were absolutely PHENOMENAL! Anything that we needed, they would complete the task without hesitation or another reminder. They certainly make you feel like you are a high rolling celebrity when you stay here.We've already decided that we will be staying here again for one of our anniversaries!" }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 5, "review_days": 0.9534501642935371, "helpful_class": 0, "review_text": "The Thompson is a brilliant hotel close to nice restaurants. Within walking distance of navy pier, and on a good bus route to Willis tower the bean and downtown Chicago. Try the raised train track to get around also The L. Hotel was nice quiet, comfortable rooms and beds. Staff extremely friendly and helpful." }, { "user_review_posted": 40, "user_total_helpful_votes": 16, "expertise": 0.001831623082864, "user_cities_visited": 125, "review_days": 0.38499452354874003, "helpful_class": 0, "review_text": "Super 8 Ellis Island is located just east of Bally's on Koval Ln. Got a great price on it... $55/night total (resort fee and taxes are included in my number) for a none smoking king sized bed room. We booked through Expedia. The price included airport transfer both ways, and a good continental breakfast daily, free coffee in the bedroom, and two free 500ml bottles of water daily. The rooms are very clean and in good shape. Free wifi. The hallway looks tired. No refrigerator. It takes about 20 minutes to walk to the strip through Bally's or Paris hotel, so the location was very good. The 7-11 is just a half a block down where we could buy what we needed for the day. They had some trouble with the fire alarm one night, and with the water pipes one morning, but they fixed things quickly. The Caf\u00e9 at the Ellis Island Casino next door sells good food at a decent price. There is an Enterprise Rent a Car in the Westin which is just a block away. Very good value. Friendly management. Good stay!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.34720700985761205, "helpful_class": 0, "review_text": "the location of this hotel is great, right across the road from the beautiful beach but the rooms are quite dated. rooms have a tv, coffee machine and playstation 3 but are overall basic considering the price. there is also an addition $23 per day resort fee on top of the price of the room but location is what you are paying for." }, { "user_review_posted": 57, "user_total_helpful_votes": 17, "expertise": 0.001337615250749, "user_cities_visited": 18, "review_days": 0.10843373493975901, "helpful_class": 0, "review_text": "The hotel is right besideof the the huge MBK shopping mall, across from the sky train and a short 5 minute walk to the Paragon buildings (rather like Harrods)Excellent location, the rooms were clean with a modern decorBreakfasts were a wide variety of intermational foodsStaff very accommodating" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.16538882803943, "helpful_class": 0, "review_text": "Quiet. Handy.. love the Gaslight. Just don't order the rubbery calamari. Sparkling lobby. Exceptionally helpful staff. Convenient access to Chicago. Enjoy. Given the closeness of planes it is amazing place to rest. Hoping this is 200 requirement." }, { "user_review_posted": 32, "user_total_helpful_votes": 41, "expertise": 0.006110007723711001, "user_cities_visited": 58, "review_days": 0.44797371303395406, "helpful_class": 0, "review_text": "My husband and I have just returned from two weeks in Thailand. We stopped in Bangkok for 3 nights, 2 days at the U Sukhumvit arranged through Trailfinders. It's in a fantastic position not far from the sky train and Pier 21 with a free tuk-tuk to take you there. I was really impressed with everything in the hotel, it has a really nice vibe, fantastic staff, lovely clean rooms and public areas. I loved the decor, the swimming pool on the roof especially after a busy day to relax and have a drink by, with lovely views of the city. The food in the hotel is excellent and not a bad price....wine and spirits are expensive but they do have a happy hour between 5-8pm.I would not hesitate in recommending or returning to this lovely little hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5553121577217961, "helpful_class": 0, "review_text": "Perfect Location, friendly and helpfull stuff, nice and clean room, good neighbourhood - a starbucks is just around the corner and also another very nice coffeshop with amazing breakfast. the Empire state is 5-10 min away - we realy enjoyed the hotel" }, { "user_review_posted": 61, "user_total_helpful_votes": 44, "expertise": 0.003391559629044, "user_cities_visited": 43, "review_days": 0.29408543263964904, "helpful_class": 1, "review_text": "We stayed at the hotel for 3 nights in an Executive Room. The room was spacious, very clean with a nice bathroom with plenty of toiletries. Paying for an Executive room gives access to the Executive Lounge which we really appreciated as we could drop in at any time of the day for coffee and during Happy Hour there were free drinks and snacks. We were also able to check-in and check-out there which saved a long wait in reception.There is an extensive breakfast selection (Western and Eastern) in the main restaurant where we ate one morning but for the other two mornings we at in the Executive lounge for convenience, where there was a more limited selection.The hotel location is good being near the Skytrain.We found the standard of service a little disappointing, particularly in the restaurants." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.690032858707557, "helpful_class": 0, "review_text": "I have stayed numerous times at this hotel and have always been treated warmly upon arrival. This time however, I was greeted at the desk by Taylor S. who treated me like I was the only guest in the hotel. She was one step ahead of me on any request I made and always had a smile on her face. My room was clean as always, and everyone from the maintenance men, maids to the hotel staff was amazing. Thank you Taylor.... Can\u2019t wait to come back..." }, { "user_review_posted": 65, "user_total_helpful_votes": 23, "expertise": 0.0016075505648490002, "user_cities_visited": 42, "review_days": 0.551478641840087, "helpful_class": 1, "review_text": "Stayed at the Ritz for 3 nights while on business in San Francisco, it is a beautiful hotel, the rooms are nice, modern and clean. The 5 stars is for the service and the staff. They are amazing, friendly and tentative. From the front desk, to the bellman, to housekeeping and restaurant staff. I highly recommend staying there if you are in San Francisco." }, { "user_review_posted": 214, "user_total_helpful_votes": 122, "expertise": 0.00265741058695, "user_cities_visited": 172, "review_days": 0.27710843373493904, "helpful_class": 1, "review_text": "I stayed here for a convention in May. Overall, the hotel is very business-oriented, everything works well. It's small enough not to walk for an hour finding your room. It's a 10 minute walk to the convention center, connected via two bridges.The rooms are very spacious, the bathrooms are also large. Everything is renovated and in excellent condition.The wifi is fast and free. There's a refrigerator for storing sodas and snacks. There's a breakfast buffer for $40 for two people.It's a 15 minute taxi to downtown, and there's not much around that is walkable, but that's the problem with a convention hotel.The only big fault was with James at the front desk. The most rude, unhelpful, passive-aggressive person I've seen at a hotel. If you see James when you're checking in, leave and return when there's someone else!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 11, "review_days": 0.354326396495071, "helpful_class": 0, "review_text": "My husband and I had the pleasure of staying at the Westin for 6 nights. The position is a 5 minute walk away from the centre of Las Vegas strip. I had read on other reviews that whilst walking to the strip, you may come across some oddballs. To be fair, there are some strange beings all over vegas and never felt intimidated when walking anywhere. We did not eat in their restaurant at all so cannot comment on food. Hubby had a great time playing blackjack with some lovely dealers there. When we checked in, we were given a room that was lovely but the air con seemed quite noisy. As an insomniac i knew i wouldn't be able to deal with that long term. Went downstairs and was moved with no questions asked. Room we were then given was lovely and quiet. I would absolutely 100% stay here again. Loved it. Big thank you to all the staff for being so accommodating." }, { "user_review_posted": 25, "user_total_helpful_votes": 11, "expertise": 0.0020258192651430003, "user_cities_visited": 12, "review_days": 0.1078860898138, "helpful_class": 0, "review_text": "Centre Point apartments great place to stay fantastic apartment big bedroom , king side bed , sitting room large cooking area all ameneties and immaculate , balcony good, bathroom spotless and big , Maid was fantastic looked after all my needsjust like being homebreakfast was good for europeans but not for thais including myselfgreat locationfree transport to main street Sukumvit Asoke Two minutes also to take you back from main streetvery helpful staff all roundgreat rooftop gardenswimming pool and area classprivate Sauna for yoursef , Great, fitness area great all spotlesswill be back , stayed for 1 month great price" }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 7, "review_days": 0.7108433734939751, "helpful_class": 0, "review_text": "I stayed at this hotel with my son . We had a large corner room with great view where we could see the lake and the city . This hotel has great location with walking distance to Michigan Ave where all the nice retail stores and restaurants . The lobby is huge with a lot of sitting areas and big TV screen . There are two restaurants one in the lobby and the other one on the third floor were you eat or drink on the terrace the food there is ok nothing special ." }, { "user_review_posted": 29, "user_total_helpful_votes": 13, "expertise": 0.002065997785615, "user_cities_visited": 17, "review_days": 0.489047097480832, "helpful_class": 0, "review_text": "Hotel Lombardy is a charming small hotel, excellently maintained, with great attention to detail, and many lovely architectural elements. The staff's demeanor gives new meaning to being authentically friendly, accommodating and caring. The rooms and bathrooms are good size, elegantly appointed while being relaxed and cozy, and the entire hotel is spotless!! Its location in Foggy Bottom is ideal, with several wide-ranging choices of restaurants within walking distance. The hotel was built in the early 1900's, so the walls are thick and soundproof. Will definitely return!" }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 26, "review_days": 0.053669222343921005, "helpful_class": 1, "review_text": "The bed was very comfy and the location was great and easy to get to other places in San Francisco. The cable car stop is only a few feet away from the front door of the hotel which can take you on quiet a nice tour around that part of the city." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.08433734939759001, "helpful_class": 0, "review_text": "once again I will be returning to this first class hotel I have stayed here on no more than 10 times a first class hotel near the ky train plenty of helpful staff always wiling to help a grat place to start your adventute in the land of smile" }, { "user_review_posted": 375, "user_total_helpful_votes": 42, "expertise": 0.00043341057045100003, "user_cities_visited": 271, "review_days": 0.576122672508214, "helpful_class": 0, "review_text": "Amara is a very nice and valuable hotel close to the busy parts of Silom. 400 meters to Patpong market and another 200 to Sala Daeng BTR Station. The pool on the top of the hotel is good and there is no buildings hiding the sun. The breakfast was great and the service also. But there was one important bad thing. They did not have possibility to shower and change if you have a late departure. When you depart late and will fly long, it is a pity that you have to leave without possibility to get fresh. I thought that was standard at all hotels, but not here." }, { "user_review_posted": 36, "user_total_helpful_votes": 14, "expertise": 0.001777679698897, "user_cities_visited": 18, "review_days": 0.8039430449069, "helpful_class": 0, "review_text": "Stayed at the Rembrandt for 5 nights and we were more than satisfied. Room on the twelfth floor was spacious and clean, with everything we needed. The only complaint we had was that there was little space at the one side of the bed for getting in and out." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.8937568455640741, "helpful_class": 1, "review_text": "Nice clean rooms with comfortable beds. The hotel itself smells great. It was super close to the navy pier and in a convenient area to navigate around the city. We had a great stay! I would highly recommend this hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 3, "review_days": 0.039978094194961004, "helpful_class": 0, "review_text": "This hotel was within easy walking to skytrain and Terminal 21 shopping mall. Lots of levels to suit all tastes. Food hall lower level is a must. Don't miss the chance of eating some fabulous dishes, all manner of Asian food. The Rembrandt was just the job for our 5 night stay. Breakfast was plentyful and cooked food fresh as you waited. Rooms were to a very good standard. Lobby was spacious were we had our nightly coffee's served by helpful friendly staff. Pool was nice for early morning dip, before heading out to an exciting city." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 58, "review_days": 0.0071193866374580006, "helpful_class": 0, "review_text": "Location is good but that's about all the positive experience I had.Private rooms (where I stayed) are in separate building a block from main building where breakfast is. There are 2 rooms on ground floor but right next to main door, kitchen and bathroom so can hear everything. 3 rooms downstairs are right in front of washing machine and dryer so again very noisy (they do have policy that prohibits use after 10:30pm). Only the 3 or 4 rooms upstairs are relatively quieter.Toilet and shower was combined in one room. There's one on each floor but you had to walk on an outdoor staircase to go to another bathroom if the one on your floor was occupied. The light often didn't work and it smelled.My stay in USA Hotels was much better, both room wise, bathroom and the overall layout. Would definitely recommend it over Green Tortoise." }, { "user_review_posted": 9, "user_total_helpful_votes": 9, "expertise": 0.004744565817058, "user_cities_visited": 35, "review_days": 0.397590361445783, "helpful_class": 0, "review_text": "This was my first time in Seattle and I am so glad we picked this hotel to stay at for 6 days! The staff here are so friendly and helpful. Every day as we left and then when we returned the staff would great us like old friends. We walked everywhere! Space Needle, the great restaurants nearby and even down to the water front. We really enjoyed the roof top with the beautiful views and the nice seating areas. This was our go to place after a day of exploring, taking with us either a nice bottle of wine or some good beer from the neighboring breweries. When we come back to Seattle, we will definitely stay here again!" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.30668127053669203, "helpful_class": 0, "review_text": "my favorite thing about this hotel was sitting around the fire pit at night in the couryard. I loved the fun lobby and knowledgeable staff. Rooms were small, but cool. We had 4 people in a room and it was way too tight. I didn't realized the beds were doubles, not queens, which makes it tight for two people to share a bed. Next time we'd get a few more rooms." }, { "user_review_posted": 283, "user_total_helpful_votes": 131, "expertise": 0.0021369845709010003, "user_cities_visited": 168, "review_days": 0.890470974808324, "helpful_class": 0, "review_text": "First time here. The is older, but looks like it was remodeled. Lots of well lit covered parking. The room was nice, and ours had a nice view of downtown, Diamond Head, and the ocean! One of the best breakfasts of all the Best Westerns we have stayed at. The staff was really helpful and friendly. All in all, a great place to stay!" }, { "user_review_posted": 81, "user_total_helpful_votes": 48, "expertise": 0.002766641738284, "user_cities_visited": 107, "review_days": 0.47699890470974804, "helpful_class": 0, "review_text": "We stayed at the Fairmont for a quick overnight in DC. The hotel was very nice, the staff were all super friendly and the room was clean. It was very reasonably priced and conveniently located. The only reason I didn't give it 5 stars is because of the bad experience we had at the hotel restaurant - don't go there! Otherwise excellent experience and I'd stay here again!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.7223439211391011, "helpful_class": 0, "review_text": "The CQ in SF is very convenient and the staff is lovely, but being awoken at 4:25 am by fire alarms and having to evacuate into a cold night with crying, frightened children is never a good a good way to start a morning. 50 minutes after being evacuated we were let back in but to be frank, the staff was nowhere to be found." }, { "user_review_posted": 9, "user_total_helpful_votes": 16, "expertise": 0.008520602694717001, "user_cities_visited": 6, "review_days": 0.9052573932092001, "helpful_class": 1, "review_text": "Checked in to find it wasn\u2019t the Outrigger I thought I had booked. My mistake for not checking properly. We wanted to stay on Waikiki beach, however got the reef instead. I enquired about switching to the Outrigger beach but was advised as I hadn\u2019t booked directly with them, they couldn\u2019t help.I will start with the room. Decent king sized bed with a couch that pulled out to be a double bed. Every time my son rolled over the bed creaked terribly. Obviously it was well used.Decided to do a tour to Pearl Harbour. The process was straight forward however the tour seemed very expensive. As we thought about getting there ourselves, a very vibrant staff member offered us $200 off if we attended the presentation by Wyndham on timeshare. We thought why not as $200 is serious coin.We attended the Wyndham presentation and were greeted with our own personal consultant (name I prefer not to mention). We were taken to the lounge for a meet and greet before the presentation. Many questions were asked about our favourite holiday destination. Amazingly our rep had a holiday planned there in January and she had even done the same university degree as our daughter. We then sat through a presentation on the benefits of being a Wyndham owner. There was lots of whoop whooping in the room of 40 people, usually from the sales consultants. Once the presentation completed the fun started. I asked our consultant up from the cost to buy in and was told the rate changes every day. We asked for a general figure however this was not forthcoming. We were asked where we wanted to go to and we said Greece. This stumped the consultant and she disappeared for 5 minutes before coming back with an IPad on Wyndham properties in Greece. Next minute her boss dropped by to tell us another interested couple would join us on a tour of a property. We then asked for Mykonos and the consultant wrote it down as Mickonose before leaving again and didn\u2019t return. Her boss then came over and asked us to sign away $19980 for 126000 Wyndham points. We declined and were told we could leave by signing out. We were then led to another area which I quipped to my wife was the shock treatment room. We were then asked to pay $4000 for 130000 points. We declined and were led to another room to sign a final form and get our leave pass. What an experience. Fortunately our BS detector had these guys worked out. It was a fun experience to see the tactics used by Wyndham.In summary, the Outrigger reef was in a disappointing location and the time share push in the hotel is very poor" }, { "user_review_posted": 21, "user_total_helpful_votes": 2, "expertise": 0.00035203312263800004, "user_cities_visited": 5, "review_days": 0.5142387732749171, "helpful_class": 0, "review_text": "Stayed here for 3 nights. Location was great. The rooftop pool was a disappointment. We were looking forward to sunning by the pool but there was an overhang surrounding the pool area which made it difficult" }, { "user_review_posted": 140, "user_total_helpful_votes": 60, "expertise": 0.001970334641635, "user_cities_visited": 93, "review_days": 0.449616648411829, "helpful_class": 1, "review_text": "This property is located in foggy bottom and is in a residential neighborhood. Very close to foggy bottom metro station. Recommend room 711. Good view of Georgetown and the Potomac. Our son liked watching the helicopters fly lower than our room going to and from Pentagon.We had a king sized bed in a separate bedroom. Very comfortable. Could have used shear drapes because the apartments next door can see right in if you have blackout drapes open. Big closet and flat screen too.Bathroom not huge but clean and functional.In the living room is an \"L\" shaped sofa bed and a comfortable chair and another flat screen TV. Also a big desk. Plenty of plugs around for devices.There is a three chair table next to the kitchen. Kitchen has a two burner stove and microwave. Standard size refrigerator. Toaster and coffee maker with beans and grinder providedThere is a Trader Joe's and Whole Foids market within 5 minute walking distance to stock up. We ate breakfast in the 5 days we were here.Had lunch at hotel restaurant, Dish. Get the $25 three course lunch. Very good.Service was very courteous. I had to use a walker and they were all helpful since I wasn't used to one.All in all a good place to stay in DC close to the Mall and Georgetown." }, { "user_review_posted": 3, "user_total_helpful_votes": 19, "expertise": 0.030637390121004002, "user_cities_visited": 2, "review_days": 0.090361445783132, "helpful_class": 0, "review_text": "For a 5 star standard, Berkeley Hotel is really average! Lobby is beautiful and check-in was fuss-free. Rooms are huge but that's usually the case for hotels in Bangkok. We stayed in the North Wing and to get there, you need to take 2 separate lifts and walk quite a bit but that's okay!Housekeeping and room service can definitely be improved! Algae was found in the bathrooms and they took close to 30 minutes to send 2 bottles and an adapter up to our room. Extra bottles of water are chargeable (they were only willing to send 2 up at one time). Wifi was intermittent and almost non-existent. The mini bar also made a lot of noise the whole time!Overall, it is a pretty good hotel in a great location but I would think that it is 3-star/4-star at its best." }, { "user_review_posted": 88, "user_total_helpful_votes": 36, "expertise": 0.0018757585788370002, "user_cities_visited": 38, "review_days": 0.091456736035049, "helpful_class": 0, "review_text": "This one is going to be a little long.Probably one of the most problematic hotel stays I have ever had anywhere.Checked in (11:30 p.m.). Got to room. Keys didn't work. Went downstairs and got new keys. Didn't work. Front desk staff came up and tried. Didn't work. Front desk staff called Engineering, his key worked. Ours still did not. But at least we were now in our room (12:30 a.m. or so). Air conditioning not working. Engineering came again. Couldn't fix it. And since the hotel was overbooked, couldn't move us until the next day. So we had no air conditioning for the night (1:30 a.m.). The front desk was quick to comp. the night and get us a fan. Which did help ease the aggravation.On our way out the next morning, we stopped by the front desk to request the move to a different room. Tee was quick to get us new keys and went to move our things right away, while we were out for the day. Came back from a day of sightseeing to find the air conditioner leaking in the new room. Puddle of water greeted us at the door. Engineering came again. It stopped for a little while but came back. We decided to put a bucket under it and just live with it for the couple of days we were going to be here. At least the ac was working and the room was cool.So needless to say, I would not recommend the Hyatt Place DC/Downtown K Street. The staff was great, with the exception of one lady who did not seem fit for a customer service position. Tee, Samrie, Cedrick, Justina and Evelyn were great. Just not sure the hotel facility was ready to be occupied.As a side note, while at the front desk on my multiple trips there, overheard others with issues with the keys. And they re-rented the room with the broken air conditioner. Poor reflection on the Hyatt brand in my opinion. All in all, not one of my more enjoyable stays anywhere." }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 6, "review_days": 0.47754654983570605, "helpful_class": 0, "review_text": "Old cheap hotelPaid for breakfast, told me I didn'tRoom smelled or fish from bathroom ventWas close to everythingBell captain was niceVery expensive restaurantHad maraquana smellWould never go there againWouldn't give me benefit of doubtFor breakfastNothing to do" }, { "user_review_posted": 59, "user_total_helpful_votes": 26, "expertise": 0.0020291107258600003, "user_cities_visited": 155, "review_days": 0.632530120481927, "helpful_class": 0, "review_text": "We stayed at the Art Deco style Allegro in downtown Chicago. Perfect location in the Theater District. Walking distance to almost anything. Rooms are on the smaller size but the ambiance makes up for it. Very friendly staff and a complementary champaign hour at 5 pm. Great restaurant, 312, if you want dinner. I would stay again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.5016429353778751, "helpful_class": 1, "review_text": "The staff and owners of the Sago were very friendly and helpful. The hotel was very clean and comfortable. walking distance to Little Italy, China town, Brooklyn bridge.Close to some trendy restaurants." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 65, "review_days": 0.07064622124863, "helpful_class": 0, "review_text": "We had a great stay at the Parker Guest House. All of the staff were welcoming, friendly and very helpful.There was plenty of selection at breakfast and the wine social in the afternoon was nice.We would definitely stay here again" }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 13, "review_days": 0.8033953997809421, "helpful_class": 1, "review_text": "The hotel itself is lovely, although they claim to be 5 Star - it is definitely not.The location is amazing, we had a partial ocean view room and we could see the sunset perfectly from the balcony.The room is a decent size and it\u2019s one of the most comfortable beds I\u2019ve ever slept in at a hotel.Now to the reason for the poor rating: The Pool area.The hotel charges a $40 / day resort fee for which you get a refillable water bottle, WiFi and access to the pool.The pool area is OVER RUN buy kids who it seems the parents can\u2019t supervise and the hotel staff don\u2019t enforce the rules. There was literal babies in the hot tub, still in nappies! It is GROSS! According to the hot tub rules, there should be no kids under 5, no kids over 5 without supervision and no more than 10 people in the spa at one time, the first day there was about 30 crammed in there.. kids and adults.. some of the adults were drinking out of GLASS in the spa.. another big no no.. when the staff approached I expected for them to enforce the rules for people\u2019s safety.. they did not.. they actually just offered a couple in the spa if they could take a photo for them.The next day we tried again, I literally was kicked in the face by a child who was crawling over me (in the hot tub) to try and jump to the pool (again against the rules to do this and very dangerous) the mother did NOTHING and we complained to the hotel manager, she was lovely and to be fair they did waive the resort fee but we weren\u2019t able to use the pool at all for the whole time.To bring this all home, when we returned to the hotel the next day from the beach (the only place we could swim) there was a kid coming down the elevator on a stretcher, he was blue, turned out he drowned in the pool area! Like he wasn\u2019t breathing! A woman gave cpr and they found a heartbeat but who knows if the kid survived, it\u2019s heartbreaking but the hotel needs to enforce the rules and the out of control kids need to be watched by parents.So overall, if you have kids this is a great place to stay, if you are looking for a couple getaway look elsewhere." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 99, "review_days": 0.46385542168674704, "helpful_class": 2, "review_text": "The views from the room were amazing! Loved the floor plan, thoughtful detail on everything. The bathroom was lovely, with great shower and amenities. I loved the bed, comfy and lots of pillow selections." }, { "user_review_posted": 48, "user_total_helpful_votes": 19, "expertise": 0.001811394313876, "user_cities_visited": 28, "review_days": 0.29463307776560704, "helpful_class": 0, "review_text": "Excellent location along Lake Union. Convenient on-premise free parking, light rail nearby. Comfortable, clean rooms, good bedding, and a very good hot breakfast included.Staff was very courteous. Overall our whole group enjoyed the stay there." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.837897042716319, "helpful_class": 0, "review_text": "I had a room with the partial ocean view looking out over the ocean towards Honolulu. The scenery was beautiful. The hotel is a little out dated, but for the view and price, it is awesome. I checked in on a Friday afternoon, and my room was ready. The location is great being right around the corner from the Zoo, and right across the street from Waikiki Beach. I will be staying there again." }, { "user_review_posted": 217, "user_total_helpful_votes": 116, "expertise": 0.0024849097790120003, "user_cities_visited": 63, "review_days": 0.49835706462212404, "helpful_class": 0, "review_text": "We recently stayed her for 3 nights as part of a very long trip in which we stayed in 6 different properties. Overall, a good stay; Seattle prices of course are absolutely outrageous, but an added value here is that parking is only $20, a steal for Seattle, and a nice breakfast is free. In addition, it seems to be a very quiet location and feels very safe. I noticed in an earlier review a patron told about a homeless person coming in. Although we saw huge numbers of homeless people in Seattle, none anywhere near this location and certainly not in the hotel. Overall the security was excellent and we felt very safe. The rooms are quite small and I would certainly not want to stay on the 3rd floor, which is the \"main-lobby\" floor and would have everyone passing through all hours of the day. We were on the top floor and had a fairly nice view out our room. The breakfast is typical Hampton but with the addition of having small battles of waters and Andes mints passed out at breakfast, a nice touch, and fruit infused water in the lobby along, and delicious cookies in the late afternoon (5:30 pm, the type varies). I would consider staying here again because it is just a short couple blocks to the Seattle Center where the monorail is and many attractions. It is a very short drive from tiny Kerry Park in Queen Ann (steep uphill so I'd drive vs. walk there) to see the best views of Seattle at sunset. It seemed easy to get to wherever we were going from here. There is a huge full service excellent grocery store a short block away, and although not tons of stuff to do right there, we did eat at 3 restaurants very close (within the block I suppose) to the hotel and they were all good (especially Crow and Citizen Coffee). Staff very helpful. Only one complaint--after we returned to our room late in the afternoon of our primary day there, the room had not been serviced and we had been gone most of the day and took down our \"do not disturb sign\". So I asked about it at the front desk; if I knew it wasn't going to be serviced, I wouldn't have thrown the dirty towels etc in a heap on the floor all day. I was told \"We only have 16 maids for 199 rooms and they are already finished with your floor\"--but why wasn't our room serviced? However, at that time the front desk offered to notify the maid service, we left again for a few hours, and when we returned it was serviced. I really don't need it to be fully cleaned, but do enjoy coming home for the duvet to be straightened and the towels/soap replenished. I think at the ridiculous price this hotel cost us (well over $300 per night), it is reasonable to expect service (which of course eventually we got). I would recommend staying here." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.262322015334063, "helpful_class": 0, "review_text": "Loved my stay here. The suites had several sitting areas and a great kitchen breakfast room. I also had a view of the space needle from my room. The service was fantastic, especially in the tin Lizzie lounge, where breakfast is included. Great place for an extended stay. Will definitely be back." }, { "user_review_posted": 15, "user_total_helpful_votes": 28, "expertise": 0.008952149766449001, "user_cities_visited": 10, "review_days": 0.17305585980284702, "helpful_class": 1, "review_text": "I've stayed at almost every hotel in the Financial District, so I have a pretty fair gauge of the advantages and disadvantages of each hotel. While Aloft is not the 'best' hotel in the area, it is the best economical hotel in the area. When I'm not in the mood to spend $200+ for a luxury hotel at the Andaz or Conrad, I most likely wind up here. Why, because for the price (usually I score a room for under $150 on peak days), Aloft has a lot to offer: comfortable, luxurious beds, simple and tasteful decor, chic and modern bathroom, coffee and water and a hip vibe. It's like like staying at Standard Hotel but without all the fuss. Granted, the rooms are small (hey this is NYC) and the last time I stayed there my room was just outside the elevator, which kept me up for a while. But I called front desk and they quickly sent someone up to bring me earplugs. So kudos for a helpful staff. Another huge plus, they're dog-friendly with no pet fees.So if you're interested in a hipper experience than any of the other chain hotels in Fidi, I'd recommend staying here. But if you're looking for something a little more high-end, I'd go elsewhere." }, { "user_review_posted": 46, "user_total_helpful_votes": 68, "expertise": 0.00706647669214, "user_cities_visited": 69, "review_days": 0.28203723986856505, "helpful_class": 0, "review_text": "We were on a cancelled United Airlines flight and they put us up in this hotel. We didn't check in until around 1am and by then my daughter and I were both exhausted. Julia was such a pleasure to work with in getting our room set up and she changed our moods from what they were to being very relaxed and welcomed. She even gave my daughter a little Hilton bag full of activities.Breakfast in the morning was delicious with a lot of variety. We will definitely be back if we ever fly through O'Hare again." }, { "user_review_posted": 39, "user_total_helpful_votes": 10, "expertise": 0.001134508582373, "user_cities_visited": 163, "review_days": 0.503833515881708, "helpful_class": 0, "review_text": "A really good hotel to stay, easy walk to beach and town . Rooms clean and well equipped , staff really helpful and friendly , car parking charges a little high but all hotels charge the same to park anyway , overall a really pleasant stay thanks" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 4, "review_days": 0.885542168674698, "helpful_class": 0, "review_text": "What started off a bit rocky ended up being one of the best stays we\u2019ve ever had.I don\u2019t even want people to know about The Gwen because that\u2019s how much I love it. We decided on this hotel to celebrate our anniversary, a rare night away from our kids to spend some time together and with dear friends. After a few communication issues we were upgraded to the terrace suite, one of the most amazing rooms I\u2019ve stayed in. Thank you to Ramon Gomez and Kate for not only making this happen but for treating us like gold our entire stay. We\u2019ve stayed in luxury hotels all over the world and The Gwen exceeded our expectations, truly a 5 star property so much in fact we\u2019ll be back next month!Thank you again to everyone at The Gwen who made our Anniversary great !" }, { "user_review_posted": 59, "user_total_helpful_votes": 23, "expertise": 0.001782251172115, "user_cities_visited": 33, "review_days": 0.44797371303395406, "helpful_class": 0, "review_text": "Right in the heart of chinatown and easy to find. Stayed here as a family 1 double one twin. Rooms are good value for money , clean and tidy with that chinatown boutique feel. Staff were friendly and helpful nice bar in front of hotel and all the nightlife of chinatown on the doorstep. Great would stay again" }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 1, "review_days": 0.055859802847754006, "helpful_class": 2, "review_text": "The Equus Hotel is a cute boutique hotel located on the outskirts of Waikiki. The location is great and in walking distance to Ala Moana Beach Park and Ala Moana Shopping Center. We walked to the shopping center and had dinner and did some shopping. It was a really nice walk to and from the hotel. The beds were very comfortable and there were a lot of towels, which I appreciated. I usually have to ask for extra towels at other hotels. There is no ramp or elevator leading to the building so you have to carry your bags up a set of stairs. But overall, we enjoyed our stay and the staff was very pleasant." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.18565169769989, "helpful_class": 0, "review_text": "Excellent quality, great staff, and phenomenal location. The ambiance is phenomenal. It gives a wonderfully elegant European feel with quaint Old World style. The staff is very professional, courteous, and knowledgeable about interesting things to do in the area. The location is very convenient to many great restaurants, lounges, and live musical entertainment." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.8762322015334061, "helpful_class": 0, "review_text": "Good location for exploring the city, nice room, excellent breakfast. The staff were incredibly accommodating & friendly. Barman Jim recommended some good restaurants and was very helpful and friendly in general." }, { "user_review_posted": 223, "user_total_helpful_votes": 76, "expertise": 0.0015442475664860001, "user_cities_visited": 88, "review_days": 0.154983570646221, "helpful_class": 2, "review_text": "Girls weekend in San Francisco. Great location for posh shopping. Easy to navigate. Gym open 24/7 and reasonable selection of equipment. Can not comment on restaurant because so much choice outside! Staff were friendly but the electronic keys shouldn't be recycled so often as they stop working!!" }, { "user_review_posted": 624, "user_total_helpful_votes": 212, "expertise": 0.001539083962122, "user_cities_visited": 218, "review_days": 0.488499452354874, "helpful_class": 1, "review_text": "Nice holiday In the centre of San Francisco. Like all hotels in America very accessible and easy to get around. Nice clean rooms with good facilities. A launderette on the floor 6 near the pool and gym. A cable car stop near the hotel gets easy access to the Fishermen Wharf and the trolley buses to all the wharfs. A very nice stay in a wonderful city." }, { "user_review_posted": 83, "user_total_helpful_votes": 25, "expertise": 0.0013519819097640002, "user_cities_visited": 71, "review_days": 0.10733844468784201, "helpful_class": 0, "review_text": "Stayed for four nights for a conference. Beautiful lobby. Got a great deal because of the conference rate and that added wi-fi which is normally $12-$17 a day. Close to Verizon center but a not close enough to a lot of the regular tourist attractions.Rooms are nice and well appointed. Had a fridge in the room and a laptop sized safe. The gym is one of the best hotel gyms I have ever seen. Full-sized Starbucks in the lobby along with a couple of other restaurants, gift shop and expensive convenience store." }, { "user_review_posted": 23, "user_total_helpful_votes": 7, "expertise": 0.001367240907847, "user_cities_visited": 12, "review_days": 0.762869660460021, "helpful_class": 0, "review_text": "My 3 nights in the wonderful and fist B & B was wonderful. The room (although a shared bathroom, it was always clean) is comfortable and well appointed, the breakfast yummy and filing and the staff were all great! Location was safe and central. I definitely recommend!" }, { "user_review_posted": 136, "user_total_helpful_votes": 51, "expertise": 0.0017102504689390002, "user_cities_visited": 92, "review_days": 0.6117196056955091, "helpful_class": 1, "review_text": "Stayed three nights in a club room. Biggest benefits are that you get a high floor and access to the club lounge, and with the price of alcohol in Dubai, the evening canap\u00e9s and free drinks are definitely worth the extra cost. Staff were all excellent and caring but special shout out for Amol in the club lounge, and Pio on the concierge desk who both went above and beyond in our view. No hesitation in recommending this hotel" }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 1, "review_days": 0.30777656078860904, "helpful_class": 0, "review_text": "Expected from the Brand and great location. Pricey parking but expected from the area. Easy access to the beach and stores and shops. Easy drive to the mall and other beaches for other activities. Great experience." }, { "user_review_posted": 529, "user_total_helpful_votes": 197, "expertise": 0.0016976313880960002, "user_cities_visited": 278, "review_days": 0.19989047097480803, "helpful_class": 1, "review_text": "While the location isn't close to a lot of San Francisco destinations, it is within walking distance if interested and willing to walk a lot, which we were. Unfortunately the lift was not operating during our visit but we still enjoyed ourselves. The bed was very comfortable, enjoyed the bath amenities and toiletries, and while our room #309 opened to a courtyard, had no view and got rather stuffy and then was noisy when we opened the window, still enjoyed our stay. The breakfast was lovely with extensive offerings, the afternoon wine lovely and a great opportunity to visit with other travelers. Entire visit had a very European feel. Definitely will return, definitely recommend, definitely see why Hotel Drisco is #1 among San Francisco's hotel." }, { "user_review_posted": 32, "user_total_helpful_votes": 22, "expertise": 0.0032274081429990004, "user_cities_visited": 25, "review_days": 0.040525739320920004, "helpful_class": 0, "review_text": "The hotel's decoration is quite minimalistic when compared to some other hotels on Sheik Zayed road. It has nice rooms and I need to say that the staff is very polite. Even thou my reservation through Booking.com was refused (and I was not aware of it) they not only accepted the reservation but upgraded my room so I got Executive room (for cca 200 euro) which is very spacious and also has the balcony. The beautiful thing is Pool on 43. floor, but be aware that 43. floor is often windy and the pool tends to be in shade. There is also bar on 43. floor which has a fantastic vista over the City." }, { "user_review_posted": 20, "user_total_helpful_votes": 6, "expertise": 0.0013461326271650002, "user_cities_visited": 8, "review_days": 0.374589266155531, "helpful_class": 0, "review_text": "If you're cool with old historic hotels, instead of modern newer chains you'll like this hotel! It's in the Nob Hill area of the city and close to a lot of things that are walking distance in the city.The entire hotel is very, very clean and had an old, vintage charm to it, as the building is very old. We loved that and made it ok that the rooms were a bit small. The unscreened window to the fire escape let you listen to the sounds of the city!The staff was exceptionally nice and went out of their way to accommodate.You should know that there isn't an AC, but the ceiling fan and window are just fine, and the bathroom is small and doesn't have a ventilation fan, so if you require a lot of space to groom, bring a mirror to use at the desk inside the bedroom, and you might want to bring along som Poo-purriAlso the reservationist for Best Western said that the rooms were equipped with a mini fridge and microwave, but The Cartwright didn't. We made it work though. All in all it was a great, charming place to stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5930996714129241, "helpful_class": 0, "review_text": "The hotel is fairly new. Staff were great, breakfast was free. I wouldn't suggest a car rental due to the high daily parking fees. We split the cost by more than half by simply taking uber. Great Hotel." }, { "user_review_posted": 27, "user_total_helpful_votes": 32, "expertise": 0.0056436222165, "user_cities_visited": 16, "review_days": 0.8849945235487401, "helpful_class": 1, "review_text": "I will review our overall week in Waikiki in a separate post with all the activities and details. This post is dedicated to giving huge kudos to four Moana Surfrider groups:1) front desk personnel2) club level personnel3) hotel security4) the banyan tree1) Thank you to manager Christopher for helping us fix a huge mistake that was made by the person who booked our hotel stay for us. He was able to make our last night at the Moana enjoyable instead of an annoying ordeal. We really appreciate his efforts. In addition, our check-in person was awesome and was able to get adjoining rooms for our family of five.2) If you\u2019re contemplating whether or not you should upgrade to the Club Access, do it. The team there is on point and super-friendly and accommodating. The club is located on the main lobby level close to the beach access so very convenient. The staff are always there asking if you need anything or clearing your plates. The food selections are really good including fresh fruit, veggies, eggs, etc. I\u2019m vegetarian and gluten-free and they had gluten-free bread and lots of veggies every day so I was happy. Great coffee machines too. The place is run like clockwork.3) BIG Thank you to the two 6-foot-something security men in their tropical shirts who were by our side within minutes of calling when a man from another hotel was being inappropriate. Let\u2019s just say after seeing the security men, I think the perpetrator made himself disappear and we didn\u2019t see him again. And to be clear, this was a person randomly doing something lewd, not anything where we ever felt threatened or in danger. Waikiki Beach is safe, clean (spotless really!) and perfect for families.4) The ginormous banyan tree (on the beach!) needs it\u2019s own Facebook and instagram accounts. The tree was planted in 1885 and is over 130 years old. Magnificent is an understatement. The tree alone is reason to just book your stay right now. Thank you to all the hotel grounds staff for keeping it healthy and alive for since 1901.I read dozens and dozens of reviews about all different properties before booking this trip. I am so grateful we had this time here. It\u2019s a beautiful hotel with a rich history and we enjoyed every minute." }, { "user_review_posted": 165, "user_total_helpful_votes": 204, "expertise": 0.005892088712346, "user_cities_visited": 95, "review_days": 0.45564074479737104, "helpful_class": 0, "review_text": "Hands-down, the best hotel experience so far in 2017. Arrived as a family of 4 past 10 pm because of late flight arrival and after the long haul, naturally exhausted. Yet, we had the most pleasant check-in experience, thanks so much to Rey. He handed out maps and helpful information as to where to go and what to do in San Francisco. He was most accommodating with regards to all our concerns, we immediately felt at home. Didn\u2019t take too long and were in cozy double queen-bed room. Since we were in the 21st floor meant zero street noise and utmost peace and quiet. As a Marriott rewards members, provided with complimentary wi-fi for 6 days for 6 devices! Couldn\u2019t have asked for a better location. For where can you find a place surrounded by Target, Starbucks, Denny\u2019s, the famous Mel\u2019s Diner, the AMC cinemas, Trader Joe\u2019s; Ross just around the corner and the Westfield mall just a few minutes walk (count in the Moscone convention center as well as the Museum of Modern Art as well). Church just behind the building and very timely as we were here during the Holy week (Lent). In your room was a digital guest services directory tablet which you could access with your personal device. Mini fridge enough to store food and drinks, coffee maker, ironing board, safe, Thann bathroom amenities, HDTV. Needless to say, the outcome of our summer vacation wouldn\u2019t have been as fun and wonderful if we stayed somewhere else. No wonder not a few celebrities from the Philippines here for an event also chose to stay here. Mabuhay, Marriott Marquis and see you again soon." }, { "user_review_posted": 37, "user_total_helpful_votes": 7, "expertise": 0.000808156716796, "user_cities_visited": 13, "review_days": 0.130339539978094, "helpful_class": 0, "review_text": "Great hotel with great location. Reasonible rates but book ahead. Those infront of us couldnt get a room, we booked 6 months in advance. Room was super clean and well laid out with plenty of space. Bed was one of the most confortable i've slept in. Roof top pool with seating area was nice in the evening. A great spot after a long day of walking. 10 minute walk to the Washington Mall area. Tour buses stop in front of the hotel.Con: Parking garage is a little confusing. The evelator came up in the FEMA offices." }, { "user_review_posted": 87, "user_total_helpful_votes": 23, "expertise": 0.0011731417751340001, "user_cities_visited": 30, "review_days": 0.568455640744797, "helpful_class": 0, "review_text": "Loews Chicago Hotel was the last hotel we stayed in on our USA trip. It really meets every need for a city break. We stayed on the 11th floor in room 1145. This had a good view of skyscrapers, partial river view and road. You could see boats and cars passing and busy city life below. There are 14 floors owned by the hotel and I understand the floors above this are privately owned apartments.The room was very clean, beds comfortable and the bathroom facilities included both a bath and shower. We stayed for 5 nights and decided to take breakfast on 2 mornings. The only very slight criticism is that the portions were enormous, too much food for our family group. We enjoyed waffles, eggs benedict, cauliflower hash and grapefruit in syrup. I felt the breakfast price was very competitive and so if you feel hungry it is certainly worth trying. On the ground floor is a Starbucks and so you can pick up a good coffee and smaller snack if preferred. The pool is a good size and is well maintained. The gym was ok, although we could not see a rowing machine (we have a rower in the family). We received very good service throughout our stay, all friendly and welcoming. I would recommend staying at this hotel for a leisure break." }, { "user_review_posted": 37, "user_total_helpful_votes": 7, "expertise": 0.000808156716796, "user_cities_visited": 11, "review_days": 0.7694414019715221, "helpful_class": 0, "review_text": "Having been to Vegas before we know that we did not want to take our children to a casino hotel, this hotel came recommended by a family member and we were not disappointed, staff were friendly and helpful, and security was spot on, the hotel is only a 3 minute walk to the strip and across the road from the miracle mile, our apartment Was huge, lovely kitchen was perfect with plenty of equipment, the bedroom was light and spacious and with a massive bath, separated bathroom with a double shower, my kids had a smaller apartment with a kitchen, sofa bed and king size bed, with a joining door. Fresh towels and coffee we're available everyday, the pool on level 5 was busy but great and the kids enjoyed, but the roof pool was heaven, sitting in the hot tub with a margarita and watching the stars when in the middle of las vegas was amazing, thank you so much and we will be back" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.49780941949616603, "helpful_class": 1, "review_text": "Do not stay at this hotel if you can help it. While I was there items were stolen from my room by the cleaning staff and management declined to do anything about it. Additionally, the rooms are old, small and outdated and not to mention a little awkward. It took over 20 minutes for the water to warm up for a shower! There are better places to stay where your property is safe in your room." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.756845564074479, "helpful_class": 1, "review_text": "You are in less then 10 minutes in the heart of Las Vegas. The balley is on the other side of the street. If you Go through the balley you can directly Go through the Paris and you are in the strip without Sun and heat! The Food is Amazing in Ellis and the light beer is Really good." }, { "user_review_posted": 141, "user_total_helpful_votes": 43, "expertise": 0.0013702349902140001, "user_cities_visited": 38, "review_days": 0.32037239868565104, "helpful_class": 1, "review_text": "My wife and I last stayed at the Mark in 1976 for our fifth anniversary. This time we went with our son, daughter-in-law and 14 and 11 year old grandchildren. The Hotel is at the top of Nob Hill and I believe 20 floors high. Our grandchildren loved the 3 cable car lines running near by. We love to walk and were able to walk to Chinatown and even Union Square. We had a suite and were pleased with it. We enjoyed the beautiful townhouses on Hyde Street. It was fun taking the cable car to Union Square and Fisherman's Wharf. We found the staff to be extremely thoughtful and wonderful with our grandchildren. We are members of the IHG club which is free and perhaps made the staff more attentive, but I just believe this is the treatment all guests receive and it is simply wonderful." }, { "user_review_posted": 66, "user_total_helpful_votes": 40, "expertise": 0.002832027658244, "user_cities_visited": 30, "review_days": 0.569550930996714, "helpful_class": 1, "review_text": "myself and my husband stayed here in september for 3 nights as part of our honeymoon. The hotel is in a great location just around the corner from Koh San Road, handy enough to walk round to but far enough away that the noise isnt an issue. Our room overlooked the Chao Phyra river and the hotel is right on a waterboat stop, so you can walk out to the river and jump on one of the many boats to go up and down the river. The hotel is the ideal spot to stay to see all the landmarks such as the Grand Palace and the What Pho. The pool was lovely and modern and the hotel itself very clean and modern. Our room had a great shower and comfortable bed with a great view. Great value for money, because we stayed in a royal sheraton during another stay to bangkok, however this riva surya hotel was far superior and a fraction of the cost. Hotel staff very friendly and welcomed us with a cold towel and drink after a long flight." }, { "user_review_posted": 23, "user_total_helpful_votes": 20, "expertise": 0.004111317396581, "user_cities_visited": 18, "review_days": 0.076122672508214, "helpful_class": 1, "review_text": "The Fairmont is a high class hotel in an upmarket area of Washington. Although it is mainly a business hotel it is well situated for tourists. We walked from the hotel to all the downtown attractions. If not walking, then it is a short distance to Foggy Bottom metro station for easier access across the city.The hotel rooms are a good size. Room d\u00e9cor is traditional/colonial rather than modern. The atrium area is very attractive with views over the impressive internal garden. Lots of flowers. Wi-Fi was chargeable which is disappointing in an expensive hotel. Smallish pool.Recommend the Uptown Caf\u00e9 close by on 24th Street for high quality salads and fruit bar at budget prices." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5355969331872941, "helpful_class": 0, "review_text": "Had a great stay. Morgan at the front desk was extremely helpful!! Pedro did an amazing job with my free shoe shine. CHicago was a lot of fun and its due in part to the amazing staff here. Thanks guys!!!!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.679079956188389, "helpful_class": 0, "review_text": "My girlfriend and loved our stay at this hotel, wonderfull location, clean, modern and very nice staff who went out of their way to made us feel welcome.Pool has direct exit to the beachWe will visit again for sure!!!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.22782037239868502, "helpful_class": 0, "review_text": "Upon arrival the shuttle said they were not allowed to pull up to the door so we were let out across the street and the same when we departed - We had to walk across the street - Checking in, and yes we were early at 10am no rooms ready told to come back at 3pm - I ask if we could leave our luggage she said we could \"try the bell desk\"- When we finally got to check in at 2 we were informed of the daily resort fee which I knew about then a 100.00 deposit - Really don't get the resort fees the all the hotels charge in Vegas - I did pay it mainly because it is what it is - Remember what you pay for the room is not the final price you need to add 22.00 per day to that - Every hotel I have ever stayed at in Vegas and we go twice a year we have always stayed on the strip this time we thought we would try something new and different and stay downtown - every other time we get dinner show and tour coupons and discounts for things in the hotel - Not here - Front desk doesn't even say thank you, welcome to the D, Thank you for staying with us - There is no lobby just a check in desk right next to loud slot machines - asked about public transportation the guy said I have no idea where to catch the bus - I would stay here again but would not be my first pick - all the hotels have a resort fee and I am willing to pay - I ask what that covers she said use of the pool gym and internet - I was told the hotel had free WiFi - It is a nice hotel but would not be my first pick..." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 26, "review_days": 0.404709748083242, "helpful_class": 0, "review_text": "Kicked off a three week holiday with a few days at this establishment on our way through. A solid showing by intercontinental here and not much to complain about. it does have a far more business feel than the Mark Hopkins that we stayed at on our way home but the location does lead you to think that any way (next door to a convention centre). Staff friendly and would recommend. Also has a nice flat walk to Union square, that can be a big bonus in San Francisco. There just wasn't enough going on around the hotel for me. My only reservation is the club lounge is a little small and can get cramped very quickly." }, { "user_review_posted": 16, "user_total_helpful_votes": 7, "expertise": 0.002013682003751, "user_cities_visited": 10, "review_days": 0.262869660460021, "helpful_class": 0, "review_text": "We spent the night at the George over the weekend. The woman at the front desk was very pleasant and offered us a glass of wine because we missed the cocktail hour, without us even knowing. When we arrived in our room, however, there was a full bed instead of a king bed which we had reserved. We called down to the front desk and they agreed to move us, but we had to wait quite a while for the bellman, who is also the valet, to come and give us a key to another room. When we opened the door to the new room, there was a couple in there who were as embarrassed as we were. We then had to return downstairs to be directed to another room. The clerk at the front desk offered a $50 credit to make up for all the difficulty. When we finally made it to our room, it was clean and nicely decorated. I would say, that the hallways did not look like they had been vacuumed that day. The bellman/valet service is poor as there seems to be only one person for that job. The hotel is located so close to Union Station that if you need to take the train, it might be a very good option. It is about a five minute walk and alleviates the stress of getting caught in traffic to make a train. Two more things, I didn't know the hotel is pet friendly. If you have dog allergies, you should be prepared. We did not see a concierge." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.29079956188389905, "helpful_class": 0, "review_text": "The best location in Bangkok. Room was relatively small in size but the view was exceptional and facilities excellent. A little too crowded in February.and we had to be patient for elevator. Buffet great and pool ok. Best to swim in early morning. Here location is everything for travelers who want access to subway and trains at their doorstep. Next door Terminal 21 has everything a traveler could need in the huge shopping center" }, { "user_review_posted": 366, "user_total_helpful_votes": 233, "expertise": 0.002980351866021, "user_cities_visited": 55, "review_days": 0.036144578313253004, "helpful_class": 0, "review_text": "I've stayed in other Bangkok five star properties in the past, but now always come back to The Centara Grands at Central Plaza Ladprao.Why?Well the property itself is magnificent and located as part of the Central Plaza shopping mall, which has a central department store plus a collosal range of stylish shops and boutiques, including all of my wifes favourite international brands where she enjoys the shopping.Then there's the choice of dining across six fine restaurants, seven if you trade up to Club level and get the benefit of the Club loung for complmetary food from breakfast through to supper time, and a free cocktail hour in the evenings.Then there is the lovely outdoor pool with its beautiful gardens.Then there is the ease of getting to Bangkok downtown, \u00a32 -2.50 by air conditioned cab. buts you right in the middle of the downtown malls.Finall the ease of travel to the airports. Which ever one you need is no more that 30minutes away by cab, or even better by the wonderful hotel limousines." }, { "user_review_posted": 438, "user_total_helpful_votes": 78, "expertise": 0.000754233304463, "user_cities_visited": 30, "review_days": 0.658817086527929, "helpful_class": 1, "review_text": "Every time Ive been to Hawaii I've stayed at the Moana. Some people like the old parts of the hotel...but not me. I always book a suite beach side high as possible... You can't take a picture from these rooms without it looking like a post card.There us always a Japanese wedding going on in the hotel gardens. And it so fun to watch the Japanese tourists paying for something with US currency... I saw one lady with at least $2000 in cash paying for breakfast for two...Enough? Enough?? Anyway, you go to the big island stay in the new part of the Moanna you'll be glad you're not in the old 1940's rooms!!!" }, { "user_review_posted": 72, "user_total_helpful_votes": 56, "expertise": 0.003665698137727, "user_cities_visited": 192, "review_days": 0.43811610076670304, "helpful_class": 0, "review_text": "Me and my wife stayed here for 2 Nights in the month of March.Extremely chic hotel.The rooms are very very comfortable with all modern amenities.We were in room number 1101.The bath needs a little work to be done on but otherwise all well.The food i must say is excellent and relatively reasonable.The pool is fantastic!!Also, the staff is quite nice here. Professional and Polite at the same time.Over all a lovely experience.Definitely recommended!!" }, { "user_review_posted": 78, "user_total_helpful_votes": 24, "expertise": 0.001383478046834, "user_cities_visited": 445, "review_days": 0.40251916757940803, "helpful_class": 0, "review_text": "we stayed 3 nights at the Hotel, and would have stayed longer, but due to the prize hike on the same room we left for another Hotel at the Wakiki beach front. Great staff and good service throughout our stay. Not sure why Marriott have a very fluctuate prizing strategy but hey that is their choice. i just can't get myself to pay almost 3 times for the same room." }, { "user_review_posted": 61, "user_total_helpful_votes": 31, "expertise": 0.00235690783821, "user_cities_visited": 64, "review_days": 0.159364731653888, "helpful_class": 0, "review_text": "The Marriott had a great location that was central to everything. The lobby is nice and there are coffee shops and restaurants that are convenient but pricy! The rooms on the 6th floor need some remodeling and the view in 6015 wasn't the best (the back of the next building). I would stay again because of the location." }, { "user_review_posted": 61, "user_total_helpful_votes": 21, "expertise": 0.0015610218452610002, "user_cities_visited": 33, "review_days": 0.487951807228915, "helpful_class": 0, "review_text": "Our stay here was a mixed business/family trip. The bed was comfortable and our 3 year old was happy on the sofa bed, and the apartment had a separate living area and decently equipped kitchen. However the rooms smelled quite fusty and weren't cleaned well; the decor was also quite dated and the curtains appeared to have moth holes in them. I don't think the room was properly cleaned each day either. The biggest issue for me was outside noise and the thin walls which meant that we suffered from the neighbours banging around quite a bit. Also while the reception staff were nice they really weren't helpful in finding us a taxi. The hotel was quite well located for the metro and walking and while a touch expensive the pizzas were delicious. So not the best place I've ever stayed in but I certainly wouldn't rule it out." }, { "user_review_posted": 81, "user_total_helpful_votes": 20, "expertise": 0.0010884031259910001, "user_cities_visited": 43, "review_days": 0.46604600219058, "helpful_class": 0, "review_text": "I agree with other reviewers: this Hyatt is a good choice if you are attending an event at the convention centre, but it is a very poor choice if you wish to see and do things in Chicago. It is too far removed from the downtown core to be a good home base for tourists and it is in an area that is sorely lacking for amenities (places to eat or shop and things to see and do).My experience as a (Experimental Biology) conference attendee was mixed. On the one hand it was excellent to be attached to the convention centre, but on the other hand there was some sort of cosplay convention occurring at the same time and those attendees were permitted to completely take over the hotel lobby and restaurant areas, making those common areas unpleasantly crowded and noisy with a lot of drunk people - essentially unusable by other hotel guests.The hotel itself is overpriced, both for location and what you get (indeed, we transferred to the London House hotel in downtown Chicago after the conference and paid only $20 more per night for a room with a magnificent view overlooking the Chicago River). Some examples of not getting what you are paying for included: room doors that violently slam shut (very disturbing at night), small and scratchy towels, small and uncomfortable pillows, coffee supplies not being replenished, and a room service tray not being cleared during the daily cleaning of the room).That said, I did have a comfortable stay and I don't have any major complaints about the size and cleanliness of the room. In addition, the staff were pleasant and helpful - especially the doormen who always greeted me with a smile and a hello.My conclusion is this: stay here if you are attending an event at the convention centre and are looking for the convenience of proximity to McCormick Place, but anticipate a complete lack of anything else to do in the area. If you are playing tourist in Chicago, look elsewhere. There are many better options right in the downtown core that will give you much easier access to the tourist attractions at about the same cost and with superior hotel service and room qualities." }, { "user_review_posted": 123, "user_total_helpful_votes": 71, "expertise": 0.0026920858417450004, "user_cities_visited": 201, "review_days": 0.079408543263964, "helpful_class": 1, "review_text": "This is a budget hotel in a great location. I would not be staying here if I was on business traveling on an expense account, but since I was paying the bill myself it worked out well. There were some rough spots. The front desk staff was incredibly good when there were two of them working. They were friendly, efficient, and had really good suggestions. When I checked out however there was only one person working the front desk, with several people ahead of me checking out, and I was in a rush, which left me with a bad taste in my mouth. Valet parking was tricky. They only have one parking spot in front of the hotel, so that makes it hard to check in, unload, and load. Then they tell you that it takes 25 to 30 minutes to get your car back from the lot, which forces you to get everyone ready and to plan in advance, but then half the time my car showed up in 10 minutes and I had to get my family to hurry up and come down before they were ready.The bathrooms are tight and the shower is very tight. There also is no full length mirror in the room which drove my wife nuts. The carpets are a little worn. For breakfast juice, bread, bagels, and instant hot cereal are provided in a very tight \"kitchen\" space. The computers in the business center were not working, but the front desk staff let my father print out his flight boarding passes on their computer. The location is very good, a short walk to the BART, Union Square, and a bit of a longer walk to Chinatown. There were a lot of good restaurants and shopping in the immediate area. There were a lot of young foreign visitors staying at the hotel." }, { "user_review_posted": 184, "user_total_helpful_votes": 55, "expertise": 0.0013408555569940001, "user_cities_visited": 51, "review_days": 0.080503833515881, "helpful_class": 1, "review_text": "We are Bluegreen owners, and this was our first trip to Club 36. We thoroughly enjoyed our stay at Club 36 and stay in Las Vegas. My negative comments are there are no stairwells that allow you to stay inside the building, they all deposit you outside, and second the awesome walk-in shower should have a light and vent, otherwise this is a great timeshare/hotel. The free shuttle to/from the strip more than makes-up for the location near the airport." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.430996714129244, "helpful_class": 0, "review_text": "It really doesn't look so bad in the photos online. But in person it's pretty dumpy. And the \"partial ocean view\" is a joke... you have to go onto the corner of your balcony, try to see past other balconies, and the ocean is over there somewhere. Don't bother unless you're getting the full ocean view on a high floor.For a small amount of additional $ just go somewhere else.The staff was really great, and the place was clean. So I'll give it that. But really, don't bother!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "Clean, polite, quite in halls, pet friendly, good food, nice concierge, close to shopping within 5 miles, you can walk. Clean city. Fascinating. Lowes is definitely a place I will stay again. Room service was like they made it in the room." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.30230010952902503, "helpful_class": 0, "review_text": "We would like to compliment Mr Khun IS for the extra mile service during our stay in Bangkok on 5th July 2016. Email has been sent to the manager. Despite limited English he guided us so well that we managed to reach the airport on time. I hope this email will be passed on to him. Everyone can do a job, however it takes passion and a good heart for him to go for an extra mile in his service. We cant thank him enough for the help rendered during the tough period. God bless his genuineness and kindness for being a good Samaritan. This kind gentleman deserve an award because of the extra mile service offered by him.My husband and I would extremely grateful for a good Samaritan during a rush and tough period. We couldnt do it without his help. His genuine and kind gestures warms our hearts that we decided to write this compliment letter to thank him. Thank you for making our stay in Evergreen place hotel a memorable one." }, { "user_review_posted": 19, "user_total_helpful_votes": 22, "expertise": 0.005511129694477, "user_cities_visited": 8, "review_days": 0.026286966046002003, "helpful_class": 0, "review_text": "We stayed here for 4 nights in a 1 bedroom king villa. We like Marriott properties because they are non-smoking and always a cut above the rest. The Chateau was no exception, starting with the friendly welcome by the valet staff. The valet service was excellent, we never waited more than a few minutes for our car to come back and they were always friendly and helpful, and asking if we needed directions. The 1 bedroom villa was everything we could ask for, a complete kitchen with full size refrigerator, stove, microwave, dishwasher, and even a clothes washer and dryer in the room (hidden in the pantry). The living room and bedroom both had TVs with DVD players, and the bathroom was HUGE. The Wi-fi was easy to connect with and extremely fast regardless of the time of day. One of the best features was that the hot water was always instantly hot (no waiting for it to get up to the 10th floor), and the water temperature in shower never varied from where it was initially set. While there is no gambling in the Marriott, its location is just across the street from Planet Hollywood where there is a casino along with lots of shops and restaurants, or you can wander a short block to the strip. All of the hotel staff were really friendly and helpful and made us fell like frequent visitors even though this was our first visit. I would recommend this hotel to anyone and will be sure to stay there on our next trip to Vegas" }, { "user_review_posted": 6, "user_total_helpful_votes": 38, "expertise": 0.030637390121004002, "user_cities_visited": 1, "review_days": 0.119934282584884, "helpful_class": 3, "review_text": "Came here to meet some friends and though was nice two bedroom suite seemed like wasn't cleaned thoroughly and did receive some unfriendly staff .... Didn't think worth the money for this type of service .... Next time will probly go back to Aria" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 40, "review_days": 0.35596933187294605, "helpful_class": 0, "review_text": "We were in town for a short vacation and wanted something close to town. Looked at lots of reviews before picking the downtown Holiday Inn. So glad we did! The price was great. Once we got there Evan at the front desk was so welcoming and made checking in a snap. We needed more information on lunch spots in the area and transportation options, also called on him for several other needs. He was so friendly through all of it. The location to everything was perfect since we were without a vehicle. Walking to downtown was a breeze. And on those days when we over did it the monorail was nearby. This will definitely be our go place in Seattle." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8012048192771081, "helpful_class": 0, "review_text": "What a lovely afternoon spent at the iconic Kahala Resort. Dolphins playing, children laughing. Spectacular ocean view while enjoying a curry lunch. Lingered in the lobby and got some great recommendations from the concierge on local cultural activities. Mahalo!" }, { "user_review_posted": 59, "user_total_helpful_votes": 76, "expertise": 0.006143436621614, "user_cities_visited": 118, "review_days": 0.40690032858707503, "helpful_class": 0, "review_text": "Well, do not miss it even you do not like the president Trump.Chicago is a very beautiful city. It is very nice to stay in Chicago downtown. And The Trump tower is the right place.The tower itself looks very special. Kind of similar as Sears Tower but more beautiful. The hotel room is very nice too. You can watch TV in the mirror when you wash hands.It is nearby the Chicago river so you can take a boat tour to enjoy all the beautiful architectures of Chicago." }, { "user_review_posted": 87, "user_total_helpful_votes": 39, "expertise": 0.002065997785615, "user_cities_visited": 190, "review_days": 0.360898138006571, "helpful_class": 0, "review_text": "Rooms not for travellers with larger bags, it's either bag or you. Not enough storage space for clothes, horrible view from the room (must be an 'upgrade' for Diamond member...) and really poor breakfast. Noise, AC out of order, smelly room. Pros: good location for walk, do not order Uber, they have huge difficulties to find the location. Very friendly bartender :-) He made my stay better, without him it would be one star only.Hopefully no need to come back, just confirm that HH program is highly dependent on check-in staff good or bad day. We were group of eight and I probably got one of the worst room. But: I got a free coke as a complimentary gift for my status ;-)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.14512595837897002, "helpful_class": 0, "review_text": "Basic but clean with friendly helpful staff. Surprised to find no air conditioning. Weather hot so windows open. Street outside noisy late night and (very) early morning. Not a good combination for a good nights sleep.Coffe \"ingredients\" available, not no kettle. It took two days to get one and we only stayed three nights. Good value for the location tho'." }, { "user_review_posted": 471, "user_total_helpful_votes": 205, "expertise": 0.0020027301224520002, "user_cities_visited": 176, "review_days": 0.40799561883899205, "helpful_class": 0, "review_text": "Staying right in the heart of San Francisco was our objective, but we were a little shocked at how expensive it can be. The Chancellor wasn't our first choice, but it turned out to be a great one. The location couldn't be better. Staff were welcoming and keen to assist, the rooms were well maintained and the bath was a bonus after walking the streets of the city. We had breakfast one morning and it compared very well against non-hotel options nearby. We made full use of the free tea and coffee available in the lobby and the wifi was seamless. Even the hotel car to the airport was reasonably priced. Pleasantly surprised and would definitely stay again." }, { "user_review_posted": 64, "user_total_helpful_votes": 41, "expertise": 0.0029998344918900004, "user_cities_visited": 123, "review_days": 0.7557502738225631, "helpful_class": 0, "review_text": "There was nothing terribly wrong with this place but it is very average with lots of little issues. I only stayed one night on business so I wasn\u2019t that bothered but if I had come to Vegas for pleasure and wanted a great vacation hotel I would have been annoyed. The pool is very underwhelming and the hangout areas the same.The biggest problem I experienced was with noise. The sound barrier between rooms was so poor that when his alarm went off at 5 AM in the morning I actually thought it was mine. I could also understand most of his lengthy and loud conversation. Other annoyances was the fact that the USB Charging port on the lamp didn\u2019t work, there only one accessible plug, the left two body lotions instead of a conditioner, and there was no desk.The Bed was very comfortable and the staff I interacted with were professional and did a good job." }, { "user_review_posted": 27, "user_total_helpful_votes": 19, "expertise": 0.0033060755779500003, "user_cities_visited": 20, "review_days": 0.466593647316538, "helpful_class": 1, "review_text": "City hotel so don't expect views. Rooms interesting and nice. Very friendly. Good facilities Quite convenient for Bart and walking around. Would choose it again if staying in San Fran which I think is the recommendation I'd want to hear." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 34, "review_days": 0.09748083242059101, "helpful_class": 0, "review_text": "This hotel is older and under some refurbishing. Room and bathroom clean. Best hotel in Chicago for being centrally located, if you have a car the fee is $25/day- best in town! You can walk everywhere! The Hop on Hop off bus is across the street." }, { "user_review_posted": 478, "user_total_helpful_votes": 112, "expertise": 0.001027212118609, "user_cities_visited": 136, "review_days": 0.496714129244249, "helpful_class": 1, "review_text": "The hotel location is great, in the center of shopping areas, near Union square. You find lots of shopping place right you step outside the hotel. The room is clean, although the beds are somewhat sagging, not as comfortable as we would expect. Our room is located in the same floor as the bar which is noisy until about 10:30 p.m. Overall, a pleasant experience hotel with great location. Recommended." }, { "user_review_posted": 28, "user_total_helpful_votes": 11, "expertise": 0.0017969451931710001, "user_cities_visited": 14, "review_days": 0.599671412924424, "helpful_class": 0, "review_text": "We spent three days in the city and picked this hotel for price and location but were given so much more. Hotels location is walking distance to Union Center shopping, two blocks from China Town and a good choice of restaurants. Staff was warm, inviting and knowledgeable. Hotel had beautiful ceilings and chandeliers even the elevator. Our room was very clean and bedding was fantastic, very comfortable. Complimentary coffee and tea. Our view from our room overlooked the city. The biggest treat was the San Francisco Playhouse was accessible from the second floor and we were able to get tickets to see the musical \"A Christmas Story\". it was great and the theater was also beautiful" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.251916757940854, "helpful_class": 0, "review_text": "I stayed at the Palms Hotel in the Ivory Tower from March 27 to April 1, 2016. Even though I had been to the Palms many times, this was my first time lodging here. I was extremely impressed with the facility from the hotel room, housekeeping service, Bistro Buffet and all the employees rendered great customer. service.I am still recovering from total hip replacement surgery and decided to pend some time in Las Vegas. The Palms had a very therapeutic experience for me, which made me forget that I was recovering from surgery. I was very comfortable and rested at the Palms.I will recommend the Palms to others and I will stay there when I return to Las Vegas." }, { "user_review_posted": 7, "user_total_helpful_votes": 21, "expertise": 0.014454374931038001, "user_cities_visited": 7, "review_days": 0.090361445783132, "helpful_class": 0, "review_text": "My boyfriend and I stayed at the Handlery Hotel for 3 nights (June 2nd-5th). The hotel is superb in every respect, and we have broken down the review into several categories of expertise that we experienced during our stay.- The StaffThe Staff at the Handlery Union Square were both professional and incredibly friendly. Dale, the concierge, was incredibly helpful in planning our \"Hop on, Hop off\" tour of San Francisco, and we enjoyed speaking with him in the lobby many times throughout our stay! The housekeeping staff met us with smiles every day, as well as the valet attendants in the garage. Check-in was a breeze, as well. Overall, the staff at this hotel work hard to ensure that the entire place runs smoothly - this aspect of their professionalism shows!- The roomWhile we had read other reviews complaining that the rooms were small/old in the Historic section, we had no issue. Our room was incredibly clean and had every amenity we needed (iron, coffee maker, safe, etc). We stayed on the second floor and took the stairs down to the lobby every day with ease. If forced to examine flaws with the rooms, the overall room set-up is a bit confusing/maze-like if you are coming back to your room from the parking garage, but we enjoyed our stay so much that this was a non-issue. The bathrooms are also a bit small, but if 2 or so people are staying in the room, this should not be a cause for concern (remember, you are in the heart of a city where hotel rooms are not always as expansive as they are in other locations!)- The FoodWhile we didn't have a sit-down dinner at the Daily Grill, the room service was delicious. We had wedge salads one night which were very fresh, and their breakfast (Belgian waffle with strawberries, fruit juice, fresh fruit, croissants, coffee, etc) was superb. The room service was timely and gratuity was included, but we gave extra because we felt it was well-deserved.- LocationThe location of this hotel could not have been better. Situated in the heart of Union Square, we were within walking distance to the cable cars, restaurants, shops (both upscale and non), and everything we could have possibly needed. We also walked to AT&T Park (about 20-30 minute walk up Third Ave) to see a Giants game and felt it was a safe and enjoyable walk. Overall, A+ location.- Hop on, Hop off TourOur concierge, Dale, helped us to organize the GrayLine Hop On, Hop Off tour to see a number of points of interest in San Francisco. We met the GrayLine trolley only a block from the hotel and were able to see everything from the Golden Gate Bridge to Fisherman's Wharf (also accessible by cable car). We had a blast and would recommend this tour because you can spend as little or as long at each destination point as you wish - great for first-time travelers who want to see some \"touristy\" destinations in SF!- Valet ParkingParking was easy and the attendants were friendly. They would often ask if you were taking the car out again that day (probably determining where to park it in the garage). Overall, no complaints and friendly service.Overall, our experience at the Handlery Hotel was 5-star! We felt safe, were incredibly pleased with all of the hotel staff we encountered, and loved being in the heart of Union Square. We highly recommend this hotel to anyone who is looking to have a comfortable stay in San Francisco." }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.756297918948521, "helpful_class": 2, "review_text": "This was suppose to be a great family weekend getaway for us but after our stay it was complete opposite. I used over $300 worth of my credit card points for this hotel for ONE night so I was expecting way more from this hotel. The front staff was fine at check in. We got to our room, there was a hair on the hand towel rack which I thought was odd but brushed it off then I used the face towel to wash my face and it had some dried crust on it. Which was disgusting, just tossed it on the floor. We went to the pool and the water was colder than usual for an indoor pool and the hot tub was just ok, nothing spectacular. Which is also a disappointment cause I picked this place cause of the pool amenity. When we got back from the pool, we smelled marijuana when we walked back to our room from the elevator. This was suppose to be a smoke free hotel. My son complained about being itchy the night and I didn\u2019t think much of it. The next morning, I was super itchy and had all the bumps on the side I was sleeping on. I couldn\u2019t enjoy our time exploring the city and our time at the zoo. I have had previous bed bug experience as I am among a few that are allergic to the bites so I know when I do get bit by them. Now we have to take the unnecessary steps to avoid bringing home any unwanted bugs. I\u2019m just so upset and hope no one stays here if they don\u2019t have to. It\u2019s not worth the money, you might as well pay a bit more some another hotel that\u2019s better. I will definitely not go back again for our next trip." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9304490690032851, "helpful_class": 0, "review_text": "I stayed at the Arc last weekend for 2 nights, my daughter is a GWU student. The location could not be more perfect. Chi at the front desk is a warm, welcoming and efficient personality, thanks Chi! The doorman Kosta was great as well, extremely helpful in getting us situated and he has a good smile and genuinely seems to enjoy his duties, very rare! Overall it was a nice hotel experience, thanks to the entire staff. I felt very safe and appreciated. I will be staying there again, probably many times." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 6, "review_days": 0.664841182913472, "helpful_class": 0, "review_text": "This property consists of a couple of buildings a few blocks from the beach on noisy streets, one building pictured in the hotel advertising and another old one in my attached pictures. Luckily I am a frequent traveler and have Gold Star status in the Marriott travel program so they gave me the best room available ... which is mediocre. Rooms are basic and clean, with a poor view and not at all insulated from outside noise. The bathroom is small and functional, with no fan but a little old aluminum frame window for fresh air (yes like from the 1950's)." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.336254107338444, "helpful_class": 1, "review_text": "What a wonderful stay. All my requests were acceded. The hotel has a great vibe, and was walking distance to all the amenities and Union Square.The hotel staff were all very warm, friendly and accommodating. I think they enjoy working there! Big shout-out to Cyntheria, who remembered the things I needed and always served with a nice smile. The room was bright and spacious, very clean, with a simple hip decor. There were double-glazed windows so the room was quiet.Loved it." }, { "user_review_posted": 23, "user_total_helpful_votes": 8, "expertise": 0.0015783237146730002, "user_cities_visited": 14, "review_days": 0.644030668127053, "helpful_class": 1, "review_text": "The view from the room was very nice but query if it is oceanfront - especially when you\u2019re in the back tower. This is really a side view of the left side of the beach with the beach photo blown up and cropped). To see the right side of the beach we used the window by the lifts.It\u2019s a big hotel with everything you\u2019d expect. Enjoyed the music on the deck - on each night.It would be better if the hotel fee of US$37 a night (apparently to cover such benefits) were clearly disclosed up front in the nightly rate when booking; this is how it is done for hotels in Australia - the amount you see per night is what you pay (plus the government\u2019s goods and services tax).I was disappointed that half the final account including the hotel fee was debited from the credit card a couple of days before leaving; I guess if you complained about the hotel fee when you leave the hotel would at least keep the half they have already helped themselves to.It\u2019s a good idea to have a common understanding about the true price so there are no nasty surprises so perhaps it should be brought up when you book and when you check in.A full service hotel which is beautiful to stay at." }, { "user_review_posted": 101, "user_total_helpful_votes": 65, "expertise": 0.003014104786844, "user_cities_visited": 87, "review_days": 0.21631982475355901, "helpful_class": 0, "review_text": "This was a hotwire room, I knew it was downtown, and I know what downtown is like, the room was pretty quiet, very clean and beautifully decorated! MUCH BETTER than the room at the Mardi Gras Casino the two nights previous.My only complaint would be the music volume in the Casino at night, and the whole building is wrapped in a big \"see through\" sticker.... you can't really see through it, if you want a VIEW from your 20th floor room you will need to try a different hotel." }, { "user_review_posted": 99, "user_total_helpful_votes": 17, "expertise": 0.0007233317395510001, "user_cities_visited": 27, "review_days": 0.48959474260679003, "helpful_class": 0, "review_text": "The hotel was just fantastic... not too big and not too small. A busy restaurant (regret we did not try it but judging by the crowds - it must have been good) - and great bar - we did have some drinks!Our room was a Corner Suite and was fantastic... Thermostatic Showers, great amenities in the room, fantastic bed... very comfortable!You are two blocks from Lincoln RD and you also get to share in the amenities at SLS and the Raleigh... very cool!We were here for a Birthday weekend and I will definitely come back to the Redbury the next time I am in Miami! Thanks for a great weekend!" }, { "user_review_posted": 15, "user_total_helpful_votes": 11, "expertise": 0.0034499246018610003, "user_cities_visited": 20, "review_days": 0.514786418400876, "helpful_class": 0, "review_text": "The Park Hyatt Hotel gives an immediate impression of calmness right from the start. The warm welcome from the staff, the gorgeous smell of tranquillity and the beautiful d\u00e9cor all add to a delight start to a holiday. We arrived at about 10 following an overnight flight, although check in isn't until 2pm. We were upgraded as we were going to be staying for 10 days and we were informed that our rooms were not quite ready but they would make it a priority. We were taken to a beautiful lounge area where we were offered drinks and breakfast, whilst we waited.We were surprised and delighted that we were in our rooms less than an hour later. The rooms are very beautiful and every inch 5 star. I have stayed in a number of hotels in the UAE and I loved this hotel and its staff who are amazing.I would like to say thank you to a few staff members, who went out of their way to make our stay a wonderful one - to Douglas at the main entrance who was always so helpful and welcoming. To Michael at the pool who tried to make our visits to the pool an enjoyable one by greeting us warmly with our towels and sunshades. To lovely Qursheed at the pool, who always went out of his way to make us feel welcome and cared for, and very special, you are a lovely person. To Katrianna who greeted us most mornings at breakfast. To all the other staff in the hotel whose names I don't know thank you for making our stay a delightful and relaxing one." }, { "user_review_posted": 187, "user_total_helpful_votes": 55, "expertise": 0.001317574365065, "user_cities_visited": 115, "review_days": 0.038335158817086004, "helpful_class": 1, "review_text": "This was a great place to stay, very central. Could walk to most places. Very friendly staff and accomodating. A little bit noisy at times, being in a room overlooking California St. But seeing we were out most of the time, not a real issue. Also took advantage of the sleeper kit which helped.We like black tea and the staff were very good at giving us a regular supply. Had a great meal in their restaurant as well." }, { "user_review_posted": 24, "user_total_helpful_votes": 13, "expertise": 0.0025194012284370003, "user_cities_visited": 43, "review_days": 0.7059145673603501, "helpful_class": 0, "review_text": "First time in Washington and won't be the last, and The Dupont Circle hotel is the ideal place to stay.The staff are helpful and friendly from the moment you check in to the moment you check out.The room was excellent, very clean and modern with all the things you need for a very comfortable stay.The location is excellent with lots or bars, restaurants and coffee places to satisfy whatever you crave. The area feels safe for a large capitol city and this is probable due to number of embassies that surround Dupont circle. There is a bus stop for city buses and hop on hop off bus tours and metro stop within 2 minutes walk and then the rest of the city opens up to you.If you enjoy to walk the quaint area of Georgetown is easily accessible, though be careful of the heat if visiting in the summer.The entire experience of Washington DC is certainly enhanced with a stay at the Dupont Circle hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.098028477546549, "helpful_class": 0, "review_text": "I don't often comment about my hotel experiences (this might be my first one actually), but I have to say this one was pretty exceptional (other than a bit of street noise, but hey, we're in the city). The staff was incredibly friendly and everything about the hotel was great. But the highlight is the incredible free breakfast buffet served every morning. Did I say free? And the two staff members who were working the dining room were awesome. I wish I remembered their names. Loved them!!! It was nice to get tour advice while dining on the delicious food." }, { "user_review_posted": 191, "user_total_helpful_votes": 32, "expertise": 0.0007030484109770001, "user_cities_visited": 210, "review_days": 0.43428258488499405, "helpful_class": 0, "review_text": "A great spot for a short break, well equipped rooms, this resort has everything you might need including shopping. Short walk to Waikiki and the very large Ala Moana shopping centre. The local bus company \"The Bus\" is an excellent way Ro explore the island if you have time." }, { "user_review_posted": 80, "user_total_helpful_votes": 60, "expertise": 0.0035308396778100004, "user_cities_visited": 44, "review_days": 0.187842278203723, "helpful_class": 1, "review_text": "I thought that this was a very solid property in a great location near Union Square. There was an attractive roof terrace, but it seemed very undeveloped and cold. It would have been an excellent spot to place a few light breakfast items, or even a few glasses of wine in the evening. The rooms were very attractive and nicely furnished. The room size was generous, and I had a great view with sneak peek of the ocean. The front desk staff was cordial, and I found Jose especially helpful." }, { "user_review_posted": 88, "user_total_helpful_votes": 37, "expertise": 0.0019309279488020001, "user_cities_visited": 105, "review_days": 0.20427163198247503, "helpful_class": 1, "review_text": "We have stayed Down Town Vegas a few times now and this is the first time we have stayed here. We wanted to stay somewhere different and \"try\" to see what other hotels in the area are like. This is a very cheep hotel at about $40 a night but as they say you get what you pay for.The staff were very nice and upgraded us to a better room. The room was a non smoking room so I would have hated to have smelt what a smoking room would have been like. The rooms are old but comfortable (apart from the smoke smell). Do not expect to be able to sleep until after midnight as the sound from the street shows go until then.You can get some good cheep meals in the resterant in the hotel.We like this area when we visit Vegas. It is a fun area and the show up the street is normally very good.I don't think we will stay here again but if we were looking for very cheep then this hotel would be good for the area." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.38554216867469804, "helpful_class": 0, "review_text": "We've planned 2 Christmas Holiday parties at the Kahala. From planning with the catering office to the day of the event, the service was exceptional. All details were taken cared, down to the small details e.g. decorations to give our room a festive holiday decor. I highly recommend the Kahala Oke Kai Room with its spectacular view of the ocean and the beautiful Diamond Head Lawn fronting the Kahala Oke Kai Room is beyond words. A great venue for a wedding, shower, birthday or any memorable event." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.07667031763417301, "helpful_class": 0, "review_text": "Stayed there from May 19 to May 20 with family. They have no idea what is hospitality is all about. Right from Housekeeping to Front staff -extremely poos response with no courtesies.they are just like robot and work like a machine. They need to more go for training and needed to be educated. Will never stay there again..." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.66538882803943, "helpful_class": 0, "review_text": "I had the pleasure of visiting amara spa on several occasions it exceeded my expectations . The staff is always welcoming,ghassan and dyan very professional. The service excellent always .i recommend it very highly." }, { "user_review_posted": 22, "user_total_helpful_votes": 2, "expertise": 0.000331016219794, "user_cities_visited": 36, "review_days": 0.531215772179627, "helpful_class": 0, "review_text": "It was a worth the money to stay for a big room with a very spacious kitchen, living room and bedroom. Well you have ti walk a little bit to reach the famous hotels and casino. It is worth it for a big group of friends and a family." }, { "user_review_posted": 17, "user_total_helpful_votes": 9, "expertise": 0.002459904849063, "user_cities_visited": 10, "review_days": 0.544906900328587, "helpful_class": 0, "review_text": "We booked our stay here based on trip advisor reviews and were so glad we did! It's in a beautiful, quaint neighborhood, very close to Foggy Bottom Metro stop. The room itself is spacious, very clean, has a full kitchen to boot! Quiet, safe, wonderful beds for exhausted tourists. Highly recommend! And did I mention the price is very reasonable!" }, { "user_review_posted": 260, "user_total_helpful_votes": 82, "expertise": 0.0014208234665030002, "user_cities_visited": 109, "review_days": 0.23220153340635202, "helpful_class": 1, "review_text": "Decorated in classy (Georgian type) interiors, the hotel although old has lot of character. I think hotel is renovated consistently but the limitation of old structures like size of rooms, layout could be felt.The room was very comfortable and had amenities one would expect in a luxury hotel - No complains there.Looking at corridors and public spaces, it felt like it was one of the prime hotels in past. The staff was generally nice. The room service disappointed a bit with same random issues with serving beverage even 10 min before the bar closes !!Situated right across the Indian embassy, the hotel was at very convenient location for me atleast. The hotel also featured Indian TV channels which was bonus again for me. Overall a pleasant stay in a hotel with much larger potential." }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 9, "review_days": 0.508214676889375, "helpful_class": 0, "review_text": "We had a wonderful stay in a lake view room at the Four Seasons. Bed is extremely comfortable and the view was amazing-our weather was perfect so we were able to spend most of our time outside-would have been nice if the Four Seasons had some outdoor space to hang out, but other than that, everything was fantastic." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 4, "review_days": 0.27710843373493904, "helpful_class": 0, "review_text": "I had to book a last minute trip to Vegas and had a limited amount of money to spend. I searched for low rates and Alexis Park Resort seemed like a good choice based on pictures I saw. I read some bad reviews, but ignored them because they had a good room rate and I was only staying 2 nights.There are some good things about this resort. You get a pretty large room size for the price you pay. It's a good value when taking that into consideration. Also, they only require a $25/night deposit which is very low compared to other places. Last, the beds are comfortable and the rooms have kitchenettes.Unfortunately, there are more bad things about this resort than good. The resort is in need of a major renovations and just daily maintenance. We had to switch rooms twice! The first room didn't work out because both of the TVs weren't getting a cable signal. The bathtub was falling apart and it had mildew. The second room's air conditioning wasn't working (extremely necessary in 100\u00b0 weather). In both of the rooms, the drawers on the night stand and TV stand wouldn't stay shut. How old is this furniture? The hotel staff didn't seem to care about the issues we were having. They seemed pretty indifferent.In the end, we were told to go to the front desk and they finally upgraded us to a loft suite, which was much nicer. But...even in that room the TV remotes didn't work and the decor was dated! I feel like they could've offered us more and delivered better customer service but after driving 8 hours I was too tired to fight for it.If you don't care about having a nice room and just wanted something cheap, then stay here.If your standards are a bit higher, go somewhere else." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.597480832420591, "helpful_class": 1, "review_text": "Poor overall for Ritz Carlton. Restaurant was sub standard, front desk was not helpful at all.Great concierge . Room furnishings in the Watertower Suite were cheesy, chipped ; chrome and glass has many marks and not polished- poor housekeeping." }, { "user_review_posted": 497, "user_total_helpful_votes": 118, "expertise": 0.001042334776617, "user_cities_visited": 378, "review_days": 0.117743702081051, "helpful_class": 1, "review_text": "Over 40 years ago I knew I wanted to sit \"inside the chain\" on Waikiki Beach in front of the Royal Hawaiian in the pink chairs with the pink umbrellas and the pink towels. Staying at the hotel would be the frosting on the cake. So did it live up to expectations? Definitely. Excellent service in the hotel, at the Mai Tai Bar and on the beach. Located in the heart of Waikiki." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 5, "review_days": 0.48192771084337305, "helpful_class": 1, "review_text": "Several family member stayed here for my daughter's wedding in the city.We had a balcony room with a view. The price was very good especially for SanFran.The only negative in our room was a tiny closet with an odd configuration. I only noticed this in our room. My daughter and her husband had the Gerry Garcia suite, which was awesome!Staff was friendly and helpfu.The hotel is in a great area near the Feery Building. Lots to do and see.The only negative may be lack of room service although they do provide a menu of s local restaurant that will deliver.Overall a very nice place to stay!" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.9972617743702081, "helpful_class": 0, "review_text": "Good hotel with better amenities. Good ocean view rooms. Check-in process could be better, some-times it takes much time. House-keeping can be better too. Need better cooling A/C system set-up in the room." }, { "user_review_posted": 152, "user_total_helpful_votes": 61, "expertise": 0.001838011115176, "user_cities_visited": 70, "review_days": 0.122124863088718, "helpful_class": 0, "review_text": "Awesome location. Nicely decorated rooms and lobby. Games a fun touch. Kids loved the outdoor area by lobby.Clearly a cosmetic upgrade only when hotel changed - plumbing dicey, elevators a bit scary. Bathrooms particularly tired despite cool sinks.But for the price, decent stay in Fisherman's Wharf area. We enjoyed being able to walk to so much distraction." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 54, "review_days": 0.49507119386637405, "helpful_class": 0, "review_text": "Upon arrival, we were given an amazing upgrade to a villa with private jacuzzi. Not to mention greeted by the most amazing staff, Rob, Maria and Santiago. All of whom were of the friendliest people we met in Miami. From 5pm-6pm, there was a happy hour which included games and unlimited free Grey Goose cocktails and Wine! A great tradition that few hotels still do. Incredibly classy and the warmest of staff. Perfect location too!" }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.11500547645125901, "helpful_class": 2, "review_text": "Chancellor Hotel on Union Square is conveniently located to the stores that surround Union Square and the cable car line. The rooms are very small but furnished with everything you need. NO AC which probably isn't a big deal most of the time but we were there in July and the rooms get no cross ventilation so it got pretty stuffy in there at night. Enjoyed happy hour in the bar and the always available water and cookies! Hotel staff was pleasant although we had a new concierge who wasn't very helpful." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9917853231106241, "helpful_class": 0, "review_text": "Very comfortable bed, and clean room. The shared bathroom and toilets were also very clean.The staff was very nice and helpful, and the muffins served at breakfast were delicious.The price was really reasonable and the location was perfect." }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 11, "review_days": 0.32146768893756805, "helpful_class": 0, "review_text": "I booked a studio but they upgraded my room to a business studio with no separate shower room cause the room type I booked was full.The business studio was quite a large place for one person to stay within one small kitchen, a living room and a dinning table of course a room and bathroom. It's a nice and comfortable room I have to say. They even had a lovely swimming pool. Unfortunately, the swimming pool was next to other buildings' kitchen so all the waste air from the kitchen was evacuated to the swimming pool.The hotel was in the deep part of soi 12 Sukhumvit, they offered tuktuk but it's not that far by walk. However, there were two sex club or bathhouse at the entrance of the lane and the there're kind of dirty on the ground left by the food stands. I didn't enjoy these part quite much.However, if these don't bother you, the location's nice. The terminal 21 was near, where there's best thai milk tea. And there is a famous nice and bargain spa in the lane 12.The employees there were helpful, hospitable and thoughtful. One evening I asked to call a cab to cooking school, but they told me it would be faster if I took bts and it's really true." }, { "user_review_posted": 152, "user_total_helpful_votes": 47, "expertise": 0.0013908488533480002, "user_cities_visited": 60, "review_days": 0.334611171960569, "helpful_class": 0, "review_text": "check-in time is 3pm, we tried checking in at 415p...guess what? while i parked, my wife tried checking in. they told her our room still wasn't ready and sent her to change in a public bathroom for a wedding in the hotel that smelled like 'you know what'. I came back from parking the car and complained to the front desk, asked to speak with the manager...and they miraculously 'found' a room- thus further disrespecting my wife.after this aggravation, they offered us two drinks and Nothing else after these headaches. the hvac is louder than a freight train...another problem. i'm going back to the Trump, 4 Season's or Penisula. this is ridiculous!! DON\"T come to the Sofitel, my first and last experience" }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 8, "review_days": 0.12541073384446802, "helpful_class": 2, "review_text": "The front desk had the balls to tell me they did not need to state they have no A/C, and that I should have read the reviews on Trip Advisor to learn this little fact.This dump, for more reasons then no A/C, will never see me again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.318729463307776, "helpful_class": 0, "review_text": "This was our first visit to the island! The hotel staff were very helpful and friendly. Our room was clean and manageable for 2 people. We were on the 14th floor and could see Waikiki beach. It was great with the ocean view. This hotel is near the zoo and if you are doing any of the tours ( pearl harbor, etc) you get picked up right out side the lobby. There is shopping everywhere within walking distance. The only suggestion I have is to update the rooms to make them brighter. It is an older hotel that needs updated. For the location and the cost I think its a great place to stay! If I ever get to go to Honolulu again I would definitely stay here!" }, { "user_review_posted": 4, "user_total_helpful_votes": 8, "expertise": 0.009599470374048001, "user_cities_visited": 147, "review_days": 0.716319824753559, "helpful_class": 1, "review_text": "Beware of this hotel if you are bringing a dog. Despite the hotel advertising itself as being pet-friendly through its \"Pets Are Welcome\" program, it is not.Want to stay one night with your dog? That will be an extra $125 (yes, one hundred twenty-five dollars in addition to the room charge). We have driven cross country with our dog quite a bit, and their additional $100 fee (for \"deep cleaning\") is absolute BS. No other hotel that I've stayed at, to include other W Hotels, does this.Also, do you see all of the amenities listed on the page for your pet? Yeah, they provided none of them. None. Not a single one. And when I raised this with management, they couldn't have cared less." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.278203723986856, "helpful_class": 1, "review_text": "Moana Surfrider is by far one of the classiest hotels in Oahu. I did HOURS of research to find the perfect spot for our honeymoon, and after thinking we should save some money and stay at another hotel, my fiance said we should splurge a little and I'm oh so glad we did. It is right in the middle of the Waikiki \"strip\", so we were able to find great restaurants and check out the Friday night fireworks from the pier, all within a 10 minutes walk.The hotel has mixed history with modern amenities so well. We loved walking into the main entrance every day with fresh air, high ceilings, classy decor, etc. before making our way to the updated Tower Wing. Our room was plenty spacious (King bed, Tower Ocean View) with a large balcony to relax in the morning, eat breakfast, and enjoy the sounds and views of the ocean. The one down side are the bathrooms. I wish they had a bit more space.If you are staying in a Tower Ocean View (which I highly recommend to get the full Hawaii experience without splurging even more on Premier Ocean), request a room in the 400s (we were 490). At first I was bummed that we got the lowest of the Tower Ocean View rooms, but turns out, it was the one of the best because of its proximity to the ocean and the middle of the hotel's nightly entertainment (which was so relaxing to listen to). Plus, it's closest to the beach, so we had a direct view of the ocean, palm trees, and Diamond Head right from our bed and porch! Also, be careful because some rooms have the bed on the same wall as the balcony, so you don't get to enjoy the views from bed. Instead, you get to wake up to views of the TV and wall.Side Note: I highly recommend renting a car if you're planning on traveling around the island. We were there for 6 nights and loved our little Honda Civic. We could wake up when we wanted, stroll around at our leisure, go to random spots, all without the worries of a set bus schedule. Plus, Moana includes free self-parking (with their resort fee) at the Sheraton across the street which was extremely easy and convenient.Unfortunately, as I stated earlier, it is a pricier hotel. And unless it's a once-in-a-lifetime event worth putting out some bucks, it is a bit pricey so I doubt we will want to stay in the same Premier Ocean View room category down the road. :/" }, { "user_review_posted": 42, "user_total_helpful_votes": 19, "expertise": 0.002085927607278, "user_cities_visited": 104, "review_days": 0.100219058050383, "helpful_class": 0, "review_text": "We wanted a location close to the warf, and found this hotel to be very convenient, 5 min walk to Ghiradelli Square and Pier 39. We were able to use the Muni day pass to travel around the city, no need to drive at all. Hotel provides good breakfast, and we had microwave and fridge in the room, great for a family. Only draw back is the noise level, which caused some issue with sleeping through the night. However, given its prime water front location, it's to be expected." }, { "user_review_posted": 11, "user_total_helpful_votes": 21, "expertise": 0.009158115414321, "user_cities_visited": 9, "review_days": 0.693866374589266, "helpful_class": 2, "review_text": "Booked a romantic room with balcony for me and my wife on a rare night away from our kids. Checked in. Carried up bags. No balcony. Called down and they said that style room also comes with a balcony but this room doesn\u2019t. Oh. Awesome. Anyway the receptionist said someone would be up with a new key. 15 minutes went by with us standing in the hall with our bags waiting. Starting to sweat from carrying bags. Went down for a new room on my own to which we were assured it would have a balcony. Full on sweating now and had a dinner reservation closing in. Got up to new room. No balcony. Went back to desk. Soaking wet now. Returned key. Checked out. Spend 45 minutes at This hotel carrying my bags. Unable to check into room we reserved. I literally would\u2019ve paid for anything but they just stared at me while we left. Hospitality lessons needed. Unreal you would be willing to pay so much and be treated so poorly. Never going back." }, { "user_review_posted": 27, "user_total_helpful_votes": 19, "expertise": 0.0033060755779500003, "user_cities_visited": 14, "review_days": 0.452902519167579, "helpful_class": 2, "review_text": "Spent an amazing Spring Break week in San Fran with our teenage son & opted for Hotel Zeppelin for it's cool boutique vibe, great location, & fun game room. The hotel did not disappoint & I would not hesitate to stay there again with ONE exception.Not that we had the opportunity to view any of the other rooms in the hotel, but I'm pretty sure we got the short end of the stick with Room 201. Let me start with the positives. The layout of the room (a Jr King Suite) is PERFECT for traveling with teens, kids, or anyone, in general. Essentially, you walk into the bedroom with the king bed (very comfy), a desk, large flat screen tv, & mini-fridge (much appreciated). The nice-sized bathroom is also in this part of the suite (for the ladies, the lighting was very good!). Then there is essentially a whole other room with a flat screen tv, a pull out sofa, & a couple of small tables. I thought the Jr Suite had an excellent amount of room to accommodate the 3 of us & could have easily housed another person. Also loved the free wi-fi, Nespresso machine, robes, & bath soaps/lotions (the scent threw me off at first but I ended up enjoying the cilantro (I'm guessing) aroma by the 2nd day!).Now for the not-so-awesome details about Room 201. To begin with, the view. The room is on the 2nd floor & it literally looks right onto the air conditioning unit. Not ideal, but really not a big deal. There was a strange smell when you 1st enter the suite, think \"nursing home\", but we quickly became \"nose blind\" to it, so again not a big deal. This room also houses a maintenance closet. We were rushed out of our rooms one morning to allow for maintenance to reach the closet. Annoying, but again, not that big of a deal (& they were very apologetic). All that said, what IS SUPER annoying about this room is that it is located right across from the elevator entrance AND right next to the stairs located in the lobby ...so basically, if you like a good night's rest, this isn't the room for you. We could hear people ALL NIGHT LONG, talking loud (from the lobby & bar), bumping luggage up & down the stairs & coming off the elevator. I don't think any of us got a decent night's sleep the entire trip due to the location of the room.The only other thing I'd mention (that I can't believe no one else has in any of the reviews) is WATCH FOR YOUR TOES! The bed frame is a dark wood & sits low on a dark carpeted floor so you really can't see it ...that is until you almost break your toes on the decorative posts that jut off the frame of the bed all the way around. All 3 of us made this mistake at one point or another during our stay.Bad view + weird smell + maintenance closet + super noisy location at an expensive $365 a night sucks, but overall, I'd recommend this hotel. The staff was pleasant, the housekeeping was excellent, we LOVED hanging out in the game room (especially with a cocktail from the bar), & it was a good location to walk to Chinatown, Union Square & Uber all over town. So definitely check it out ...& bring ear plugs if you end up in 201!" }, { "user_review_posted": 37, "user_total_helpful_votes": 15, "expertise": 0.0018578658101990001, "user_cities_visited": 14, "review_days": 0.44797371303395406, "helpful_class": 2, "review_text": "This place is beautiful. They share a parking garage with the small mall located within the hotel. Upon arrival, the staff was very friendly and courteous. The check in is quick and the check out is even quicker. The rooms are very comfortable and very clean. The room we had was a 2 room suite. They kept the complimentary snacks and drinks filled every day. Great for us because our son is a diabetic. We would grab a snack and a bottle of water and hit the Metro that is conveniently located under the hotel. They have a wonderful breakfast that is free to its guests every morning. Then in the afternoon they would have free drinks and snacks for about two hours. This place is a wonderful place to stay even with kids. They have an indoor pool and there is even a gym if you want to work off those extra calories from breakfast." }, { "user_review_posted": 53, "user_total_helpful_votes": 12, "expertise": 0.000988884933349, "user_cities_visited": 26, "review_days": 0.904162102957283, "helpful_class": 0, "review_text": "Stayed for 3 days in this bright and breezy hotel. Rooms large, clean and well presented. Staff friendly. Good food in the Outlier restaurant but didn't leave receipt after breakfast and we couldn't reconcile cost even after asking. Asked about public transport and was asked if we wanted to hire a car. Public transport is good and a local told us about a free tourist coach that runs til 7pm covering the waterfront, market and space needle. My other half was annoyed there was no shower cap (pet hate). On the plus side, good atmosphere and free wine hour. If you are travelling to Seatac airport from here would recommend the light rail system, just a few blocks away, 30 minute $3 compare with $55 for a taxi and up to hour to get there." }, { "user_review_posted": 12, "user_total_helpful_votes": 9, "expertise": 0.0035308396778100004, "user_cities_visited": 331, "review_days": 0.31599123767798404, "helpful_class": 0, "review_text": "Absolutely loved this rental. The rooms were spacious and well appointed. The kitchen had everything you needed if you wanted to enjoy breakfast in the room.We liked that we couldn't hear noise from other rooms.The location is also excellent right across from the Miracle Mile shops, which connects you to several casinos on the strip by pedway.Would definitely stay there again." }, { "user_review_posted": 25, "user_total_helpful_votes": 3, "expertise": 0.00047224980690700004, "user_cities_visited": 15, "review_days": 0.7283680175246441, "helpful_class": 1, "review_text": "Booked at the hotel for a conference, the room was clean and quiet. Staff was friendly and accommodating. The hotel does show its age from time to time, but for us didn't distract at all. The staff at the front desk and lobby were very helpful. Room was a bit dated - bathroom was updated not long ago. Would stay here again." }, { "user_review_posted": 101, "user_total_helpful_votes": 68, "expertise": 0.0031583098726950002, "user_cities_visited": 28, "review_days": 0.053121577217962006, "helpful_class": 1, "review_text": "Stayed here for 3nights. When we arrived we were allocated a room that all ready had guests in it!! How embarrassing, walking in on somebody else's room!! When we returned to reception to sort this out the guy didn't say a word - no apology - just handed us a new room card! The good points were that the room was very clean and spacious. However the breakfast ridiculously expensive and the reception staff pretty unfriendly and really unhelpful. It's a clean, comfortable room but the customer service really lets it down." }, { "user_review_posted": 328, "user_total_helpful_votes": 229, "expertise": 0.0032792135269910003, "user_cities_visited": 347, "review_days": 0.066812705366922, "helpful_class": 1, "review_text": "Do not be fooled by the price. We checked into a King-loft suite on a Thursday, late afternoon. We found not less than 20 moths all over the unit, and killed them. We went out to dinner, only to return to find over 2 dozen more moths in the unit, which we also killed. In the morning, we left, and again returned to find over two dozen moths. so we killed them again. In the morning, we found a cricket, or some other pest in our bed. There was NO water pressure in the shower. There was what appeared to be black mold all over the shower. One of the pools was closed. There was broken glass all over the parking lot. That was enough.We went to the desk with the bug and they moved us to a 1,000 SF suite, supposedly at a reduced rate. We got that reduced rate for one night, but paid the regular price for the moth-infested room. At 6:45 in the morning, security knocked on our door, waking us up and asking us if we were checked into the room, what our name was, and who we spoke to (oh, that was just the manager who moved us). The next two days they didn't make up our room at all. We had to call to get service. When they serviced the room, they didn't leave coffee, etc.We heard people complaining that they had no hot water all day. Moths, mold (or at least disgusting mildew?), being grilled by security at 6:45 AM, not having our room made up-----all in all, one of the worst hotel experiences we have EVER had. I would NEVER return here, even if it was FREE." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 7, "review_days": 0.098028477546549, "helpful_class": 1, "review_text": "Great location, wonderful hotel in all respects; exceptionally friendly, helpful staff (from the front desk right through to the breakfast staff), spacious, clean and comfortable rooms, very relaxing public areas, great amenities and superb value for money - free wifi, free parking, free breakfast with a large choice and free shuttle throughout the day and well into the night. This hotel really sets the bar exceedingly high and every member of my family echo these comments." }, { "user_review_posted": 32, "user_total_helpful_votes": 49, "expertise": 0.007323733862959001, "user_cities_visited": 21, "review_days": 0.6341730558598021, "helpful_class": 0, "review_text": "We checked in at 8pm after 20 hours of travelling and we really needed to sleep. Told the receptionist this hoping for a quiet room, but unfortunately this is not what we received. It was a Wednesday night however the music went on until 3am and it was impossible to sleep. This is such a shame because everything else about the room was great. Due to this I cannot see myself staying here again. The casino is compact and the drink service is good - however only place in Vegas that doesn't comp Sam Adams. Freedom Beat was disappointing - there are better restaurants in the near vicinity." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.11829134720700901, "helpful_class": 0, "review_text": "The experience at the Kahala was great overall. Everything was, in my point of view, very expensive but the quality you would get met what you paid. Since we arrived at there rather late, all the shops was already closed but one of the staff was very kind to reopen a shop for us." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.093647316538882, "helpful_class": 1, "review_text": "I LOVED my stay here. I was traveling solo and am a recent college grad that is by no means wealthy. I was able to stay here as I got a deal from expedia to stay here for $150 a night (basically a steal). Upon checking in they upsold me to a \"luxury room\" which was on a corner on the 5th floor. Absolutely wonderful views of the streets and nicely sized windows so you can do what I did and perch up in the windows and watch the traffic and pedestrians for a nice little sight seeing break. The room service breakfast was great!!! It is in a perfect location from the white house and only 1 block from the McPherson Sq. Metro stop." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.032858707557502004, "helpful_class": 1, "review_text": "What a great room - with an incredible view of the lake and Navy Pier. Service at this hotel is impeccable. This is a clean, stylish hotel that never disappoints. Close to great restaurants too! I will stay here again and again..." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.384446878422782, "helpful_class": 2, "review_text": "I absolutely loved my stay. My wife loved the room so much that she didn't want to leave. This is one of the most beautiful hotels in all of Washington DC. Our stay was just 3 nights. We wish we could've stayed longer." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.728915662650602, "helpful_class": 0, "review_text": "I left a pair of pants at the hotel. They said they would return them right away. They miss shipped me someone else's parcel and long story short I never received my pants. Easy opportunity to provide customer service and they blew it. Now they won't return my emails." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.14731653888280302, "helpful_class": 1, "review_text": "I was here for a wedding and when I got the literally everyone who worked there had a positive attitude. The room was clean and everything about it was enjoyable. BUT that wasn't the best part and I swear I'm not making this up. I have a weird sense of humor and upon finishing my online booking they had a text box to how they could make my stay better. I put in \"I would like a framed picture of Alfonso Ribeiro (Carlton from the TV show Fresh Prince of Bel Air) placed in my room upon my arrival. It's not necessary but it would enhance my stay. So a month goes by and finally get to the hotel I check in and there wasn't a picture in my room. I was like \"ok, it was a dumb request on my part, I don't blame them for not putting it in there\" So I leave for the wedding and I get back, probably about 1am. And when I turned on the light, there on my hotel desk was a framed picture of Alfonso Ribeiro and a friendly note from the concierge. I literally was speechless and blown away that they went the extra mile for this funny request. The next day when I checked out day all, Michael, I believe who was at the front desk asked me if I enjoyed the picture. The only con I had was the lights in the hallways were dim but it's part of the ambiance I suppose. TL;DR I really enjoyed my stay and i would give it a \"Would def stay there again out of 10\"" }, { "user_review_posted": 106, "user_total_helpful_votes": 90, "expertise": 0.004011750034871001, "user_cities_visited": 110, "review_days": 0.113362541073384, "helpful_class": 1, "review_text": "Checked in but there was no room available, chap that checked me in was good and was told that I could come back later. Received a text telling me room was ready at 1421 Hrs however on turning up at the hotel was told that there was a problem as I did not have enough points to pay for it(reward redemption). This was fixed reasonably quickly.Room was OK though a little dated, with a small bath, and the location was good. A lot of people using this hotel, so do plan plenty of time to check in and out. I think I would go back, especially to view a ball game." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.7185104052573931, "helpful_class": 0, "review_text": "I booked one nights accommodation thru the Expedia web site. The web site put the wrong date , two weeks in the future, when I arrived at the hotel on the same day as the booking, they could not find the reservation, so I had to pay again at the desk as they couldn't use the incorrect booking date. Then I cancelled the Expedia booking. EXPEDIA have refused to refund the money that was taken out the same day. I have paid $320 For nothing. DO NOT trust Expedia." }, { "user_review_posted": 92, "user_total_helpful_votes": 32, "expertise": 0.0015783237146730002, "user_cities_visited": 30, "review_days": 0.041073384446878004, "helpful_class": 0, "review_text": "Stayed in this hotel for four days, the room is okay for a conference hotel. I wished I was notified when I made a reservation about the construction. I was given a $15 voucher to eat at their caf\u00e9 for the renovation. The construction noise started at 7 am, very loud pounding going on all day. It is a good thing that I was there for a conference at a different building." }, { "user_review_posted": 21, "user_total_helpful_votes": 6, "expertise": 0.001276776847779, "user_cities_visited": 9, "review_days": 0.921686746987951, "helpful_class": 1, "review_text": "My friend and I stayed eight nights at the PK. We had the best room on the 29th floor with a balcony and Ocean View. Everything was beautiful from the moment we walked into the open-air lobby. The breakfast buffet was amazing, eggs benedict every morning! I'd like to give a shout out to Charmaine our server for several days around the pool and her supervisor Chloe, the bar manager. Mike was our bartender several nights at the outside pool bar. Great conversations and lots of laughs. And the best Mai Tais! It was my friend's birthday and to our surprise when we return to the room one evening there was a bottle of champagne cookies fruit and Hawaiian sodas. I would definitely recommend staying here you are right in the middle of all the action and the beach is directly across the street. Thank you to all for the hospitality sincerely Julie and Arlene" }, { "user_review_posted": 212, "user_total_helpful_votes": 36, "expertise": 0.0007140790150280001, "user_cities_visited": 82, "review_days": 0.23493975903614403, "helpful_class": 0, "review_text": "I have stayed at the hotel before this stay. The rooms are small with old furniture, no tv or phones. Sinks in the room are more money. The toliet and showers are down the hall. I never had to wait to use either. They are very clean. Lots the guests are from eruope or oriental. The amenity is the cost. $125 with taxes for my stay." }, { "user_review_posted": 26, "user_total_helpful_votes": 12, "expertise": 0.002130386440217, "user_cities_visited": 150, "review_days": 0.462212486308871, "helpful_class": 1, "review_text": "We stayed at Tahiti Village with our 4 year old daughter. She loved the pool. I really enjoyed the condo style housing. Everything exceeded my expectations. The shuttle to the strip was very convenient. The staff was very nice and we didn't have any issues while staying there. I wish we could have stayed another week." }, { "user_review_posted": 254, "user_total_helpful_votes": 43, "expertise": 0.0007115545512120001, "user_cities_visited": 177, "review_days": 0.48630887185104005, "helpful_class": 0, "review_text": "We choice this location for availability to museums, surrounding restaurants, and great neighborhood. This absolutely was the best Embassy I've ever stayed in. Friendly staff, clean lobby and outstanding atrium. The best part is my wife and I drove through the night and arrived early before 10am. We took a chance to see if our room was available and it was. The staff got us in the room and we could have hugged her. Made us feel special. I recommend this location to everyone. You will not regret it. One more thing, because of location, use UBER. They were great in getting us around DC." }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 6, "review_days": 0.9299014238773271, "helpful_class": 0, "review_text": "I booked the accommodation through airasia holidays. i could not pinpoint a fault with my booking, from check in to check out everything was fantastic.We travelled in two cars to reach the hotel, one with booking confirmation and other without and we were checked in without asking any question just seeing our passport.Safari dressed lobby people communicating each other via radio guided us through the corridors to reach our room with a pleasant smile on their face. surprised to see the room was well lit with lights and air condition working with cool air.Two bedrooms with 30th floor view towards the old city in the night and day was beautiful. private open pool for kids to chill out and spa for us.Three days had best buffet breakfast which i never had anywhere, options were many to choose from and we were overwhelmed with choices to eat.Besides the hotel best and unique KHLONG transport to the best shopping town in the city and back without traffic problems. the building is adjacent to the biggest wholesale market of goods comprising 10 floors to explore and shop.Main entrance concierge people were very courteous and polite in assisting us finding transportation to and fro city and airport.I couldn't believe the three day concluded so quickly at Prince Palace. next and every time i think we will stay there until some thing else comes to overshadow it." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 24, "review_days": 0.332420591456736, "helpful_class": 1, "review_text": "Polo Towers is a fine hotel- located right at the heart of the strip, with great views if located on the right tower and floor. Polo tower is one of the only hotels that offer lower fees and free amenities. BUT, with that being said I found too many mistakes and oversights. And although these mistakes are usually promptly resolved by the staff (front desk supervisor) they are situations that should not be occurring- at least not on one's 1st visit. Certain room accommodations specified by me months ahead, and noted by those taking my reservation, were unknown by those checking me in at the time of arrival. The type of room I requested was not what I initially received. I had requested a 2 bedroom suite that would accommodate 5 comfortably but when we arrived they had us listed for a 1 bedroom suite which as you can imagine was extremely frustrating and uncomfortable. They didn't show any remorse for their mistake and in fact shrugged and said they wouldn't have a larger room available until the next day. Room service also made its share of mistakes from completely forgetting to bring up the rollaway bed the night we were all cramped in the one bedroom to charging us for the role away bed which was needed due to their mistake they also failed to have our room ready at the time promised the following day. In my opinion, Polo Towers needs to put some life into the rooftop pool lounge, and make sure ALL personnel- especially the front desk staff- are performing under the highest of standards. Reflecting back, unfortunately, Polo Towers did not impress me on my first visit; at best, they have managed to sway me to visit the surrounding hotels...Room Tip: Upper floors and first Tower*." }, { "user_review_posted": 38, "user_total_helpful_votes": 18, "expertise": 0.0021893528923260003, "user_cities_visited": 32, "review_days": 0.222343921139101, "helpful_class": 0, "review_text": "Our first impressions were that the hotel was very tired and needed a complete revamp.We could not use the bath as it was badly chipped and did not have a plug.Crockery was also badly chipped.We had to allow about 30 minutes for our car to be brought after being valet parked.The only pros going to this hotel were the location straight onto the beach and it was kept clean by daily housekeeping." }, { "user_review_posted": 17, "user_total_helpful_votes": 10, "expertise": 0.002745487470062, "user_cities_visited": 10, "review_days": 0.9222343921139101, "helpful_class": 0, "review_text": "This is a terrific motel. It's located in the safe and walkable Castro District. The F trolley stops right out front so it's an easy commute to Chinatown and the more touristy areas. The room is a super cute retro design and spotlessly clean with comfy beds and nice bed linens. The rain showerhead was so relaxing. And it even comes with free parking! In crazy expensive S.F., Beck's is a real find." }, { "user_review_posted": 36, "user_total_helpful_votes": 23, "expertise": 0.0029914058381450004, "user_cities_visited": 12, "review_days": 0.6056955093099671, "helpful_class": 0, "review_text": "This place is off the charts and is a great destination with a very nice quite beach, excellent service all around, nice pool and out door bar. It is expensive not sure if it's worth the price but over all it was a great experience. Just may not ever go back due to the cost...." }, { "user_review_posted": 147, "user_total_helpful_votes": 97, "expertise": 0.0030932377364490003, "user_cities_visited": 44, "review_days": 0.06736035049288, "helpful_class": 0, "review_text": "This should be called The Rooftop/Nighclub at The Godfrey with rooms...had an awful 3 nights stay due to the noise/traffic/drunken revelers staying at the hotel or just in the lift lobby after being on the 4th floor...despite speaking with the front desk we were not offered another room..and told we were the only people that had complained.May I suggest they read the other reviews from this weekend....every evening there were queues and queues of young people going through the rope to the 4th floor....we could not even get in due to private parties and so many people thereThe rooms are nice,modern but may I suggest if you are over 30 yrs of age and looking for a retreat in the city do not stay at this hotel.....or is that the nightclub with rooms...The Godfrey means Peace and Welcome.....you will not get either there sadly." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6582694414019711, "helpful_class": 0, "review_text": "I stayed at Avani Atrium for one night with my family as last minute booking i ran away from noise around my house near RCA. Hotel a little busy during sonkran festival. But service from all staff are excellent. I definately recommend this hotel to my friend and will come back again.Thank you very much to khun Gift receptionist too for very nice smile and kind good help us. Appreciated" }, { "user_review_posted": 70, "user_total_helpful_votes": 15, "expertise": 0.000929997950851, "user_cities_visited": 35, "review_days": 0.117743702081051, "helpful_class": 1, "review_text": "Old fake chic, too big and only Free wifi in an ice cold hall. At 2015 there is no wifi at yout room! Prices for a drink at the swimming pool sky high and unfriendly staff. With exeption of the technician who came fix my lamp.The doormen try to hook you up with expansive trips and taxi's. Not very trustworthly!Rooms are big with good beds. And clean. But also old style. The brealfast one of thw best we had! But all together: You won' t see me again" }, { "user_review_posted": 2, "user_total_helpful_votes": 8, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.895399780941949, "helpful_class": 2, "review_text": "THE STAY FROM HELL. My husband and I came back to our hotel room in the morning to find our whole room(along with a few other rooms on the same floor) flooded with SEWER water. Pieces of human feces and toilet paper coating all of mine and my husbands clothes, shoes, bags and all over the bathroom and floor in complete slush. My clothes that were in a drawer a foot off the ground and stuff that was in the closet were soaking too. Barely any help from the staff to get all of our stuff transferred to our new room and not providing us with any type of sanitary gloves or wipes to help with our belongings. They transferred us to a suite for one night. Although that was nice, we did not ask for that and they treated us like we were supposed to be okay with the amount of disrespect the staff put us through. With the exception of the one manager Julie she was amazing she got all of your clothes straight to the cleaners and did sympathize but she could only do so much at that time. The second manager i dealt with after Julie literally told me \"they will not reimburse me for the belongings that could not be dry cleaned because they have accommodated us enough and that our belongings don't nearly add up to what they already spent taking care of our room\". There is a lot more to the story but this is the most important part, hours after we were out of the room, the room got filled with other guest. There is no way the room could have been sanitized enough in that short period of time to make it a healthy environment for those people. Do yourself a favor and never stay at The D. If they did this to us and put new guest in a contaminated room what stops them from doing it to you. I provided pictures of the flood." }, { "user_review_posted": 40, "user_total_helpful_votes": 26, "expertise": 0.0030453492221110003, "user_cities_visited": 396, "review_days": 0.073932092004381, "helpful_class": 0, "review_text": "We booked The Willard for our vacation because of its central location, and...it didn't disappoint. While we expected a very nice property, we were frankly blown away by this hotel. The lobby is gorgeous. Since we have a deep appreciation of \"old time elegance\" in hotels, this is probably the most beautiful \"classic\" lobby we've seen, and there have been a few! We had booked a deluxe King room but...it was much more than we expected. I had asked for a high floor, and a quiet room, and that's what we got. We were on the 11th floor (of 12), and facing the courtyard at the front of the building, which buffered Pennsylvania Ave. noise. When we entered the room, there was a \"hallway\" leading to a desk in front of a large window. Walking to the desk, we turned right to find another hallway with a huge closet and large minibar area. This hallway led to our very large king bedroom - probably 1.5 or 2x larger than a typical hotel room. (The marble bath was just off the entry.) There was another large window in the bedroom area, and we could see the Lincoln Memorial in the distance. Bear in mind that this was a deluxe king...not a suite! We've stayed in some elegant properties in Europe, and this rivaled those. We slept like babies, and...if you hang the \"do not disturb\" sign on your door, no one will bother you. We had breakfast most mornings at the Caf\u00e9 du Parc, in the hotel. Their buffet is extensive, and a good value for D.C. The hotel staff was friendly and efficient as well. We will return for a wedding in the Fall, and frankly made our reservation at the Willard for that trip before we even returned home. We don't intend to ever stay at another hotel when in the area. It's that good, and worth every penny." }, { "user_review_posted": 104, "user_total_helpful_votes": 41, "expertise": 0.0018036140181120002, "user_cities_visited": 81, "review_days": 0.47426067907995606, "helpful_class": 0, "review_text": "This Holiday Inn is perfectly located one block behind the strip. It's away from the hustle and bustle. The High Roller attraction is a great landmark as the resort is directly behind it. Our room was clean and spacious. Liked having the washer and dryer out of the way on the balcony. Nice view of the pool area from our room. The weather was gorgeous and we were able to sit out. The staff is friendly and helpful. There is a small store on the property. Things are overpriced but I think that's just Vegas. Don't drink the tap water (again, it's Vegas water). Would definitely stay here again if I had the opportunity." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.8061336254107331, "helpful_class": 0, "review_text": "Quick trip in and out of Chicago. Both the service and amenities were excellent. In-room dining and breakfast in restaurant were great. Late dinner of mushroom pasta and brussel sprouts hit the spot. Salmon Eggs Benedict for breakfast was superb. King bed was extremely comfortable - and plenty of pillows." }, { "user_review_posted": 63, "user_total_helpful_votes": 48, "expertise": 0.0035886361606320004, "user_cities_visited": 37, "review_days": 0.13417305585980202, "helpful_class": 2, "review_text": "We stayed here during August and can honestly say that this place is noisy . If you have raised your children and are looking for a quiet break, I could not recommend s this Hotel. Another disappointment t is the Adult only pool. This is not a swimming pool. It is a wading pool for sunbathing purposes and the Adult only emphasis is not strictly enforced. In addition, if you wish to use a day bed, you have to commit to spend $150 USD on food and Beveridge . Suffice to say they sit vacant most of the time. It is the first time in my 30 years of travel that I have come across a $150 USD fee for use of a day bed by the pool. It will be back the reliable chains for us during our next visit." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 128, "review_days": 0.052026286966046005, "helpful_class": 0, "review_text": "Great and convenient place to stay. Super friendly and helpful staff. Good bar if a bit trendy and good amenities. Iphone plug in does not work with iphone 6....yet. Hotel itself was a bit dark especially if your room is facing parking garage and inside ally but i got moved to a great penthouse queen with good city views by the very helpful front desk." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 5, "review_days": 0.115553121577217, "helpful_class": 2, "review_text": "Had a wonderful stay here. The cosy rooms were very tidy and clean with a Impressionist art theme thoughout the hotel. There was a full breakfast of choice of bacon and eggs, pancakes or french toast included with our rate. The staff was friendly and helpful but not invasive. it has an excellent location by Union square, close to cable cars, trams and the BART. While the rooms lacked an alarm radio or small fridge, those are a relatively minor inconvenience we would highly recommend it for those who expect to spend most of their time exploring the city." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 9, "review_days": 0.8510405257393201, "helpful_class": 1, "review_text": "My boyfriend and I stayed here in February of this year. We had a great stay. When we arrived they only had a room with two double beds however we stayed in that one night and they moved us to a new room the next day and it was lovely. Upon arrival they give you coupons for free cocktails at their pool bar. The hotel is pretty quiet so there is not much noise. The pool is small enough but it was never packed so it was nice. There is a shop and restaurant / bar in the hotel which is handy. We only ate breakfast in the restaurant once and to be honest it wasn't the best but there are plenty of cafes and restaurants nearby so it didn't bother us. Towels were changed everyday and sheets were changed every two or three days. I would definitely return to this hotel if we go back to Waikiki. It is a great location and only a 5-10 minute walk to the beach." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.38225629791894805, "helpful_class": 0, "review_text": "We've been staying at Vintage Court for years. It has been redone and is very comfortable and nice. The rooms are not large, but they are not too small either. Public Parking is a block away, and is discounted for the hotel. They serve wine in the lobby every afternoon, which is nice and cozy and has a fireplace. The suite on the 8th floor is great - full kitchen, nice size living room and two bathrooms. We had a group visit and reserved about 15 rooms and they gave us a really good rate." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.8877327491785321, "helpful_class": 2, "review_text": "I am so impressed by Harbor Court! From ease of booking online to their online live chat and meeting the wonderful staff who made our trip fabulous, I can\u2019t rave enough. I have already booked again for August! I just want to note I am already an SF Bay Area dweller, so to be coming back here for another weekend trip says a lot about this hotel.Me and my boyfriend stayed in the king size bay view room for his birthday, they had a surprise bottle of chilled champagne waiting with a cupcake and hand decorated/written card! You don\u2019t get that kind of attention to detail or thoughtfulness anywhere else.The rooms are super spacious for being in SF, decorated with warm greys, browns, blues, and various textures to make you feel like you\u2019re cozy at home yet down in the bustling embarcadero just steps away. Can I mention they have great TV channels too, for when you need a little break from the city!The sheets are so luxurious and there\u2019s so many pillows, you\u2019ll be in heaven. An important thing to me in hotels is the shower and amenities - HC has you covered. They have full sized shampoo, conditioner and body lotion, as well as the softest bath towels that don\u2019t have that starchy bleach smell (makeup wearers, they have a black makeup towel for you to use too!!).They have wine hour in the common room from 5-6pm which is an included amenity, sit and enjoy the beautiful sitting areas which includes so many unique pieces of furniture and a fireplace (so cozy).Don\u2019t forget your morning coffee and tea down lobby, they brew the coffee perfectly (nice and bold flavor!)The hotel is great, no doubt about it; but it\u2019s also Two steps away from the Embarcadero and ferry building! Use the back entrance to the hotel and it\u2019ll take you right there.Central location to so many great restaurants and activities; take advantage of this wonderful city by staying at HC!" }, { "user_review_posted": 66, "user_total_helpful_votes": 15, "expertise": 0.0009930486593840002, "user_cities_visited": 21, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "One block from the beach and on the main bus routes so perfect to get around. The rooms are well appointed and are clean and tidy. We arrived very early and they were kind enough to txt us when the first room became available. We did a number of tour bookings and the prices were very competitive at the desk. They have very good live music most nights." }, { "user_review_posted": 81, "user_total_helpful_votes": 32, "expertise": 0.0018076482455450002, "user_cities_visited": 45, "review_days": 0.24041621029572802, "helpful_class": 1, "review_text": "This resort was amazing!! The staff was very friendly, the grounds were spotless and the pools were very clean. We stayed in building 5 in a one bedroom with a full kitchen. We had a view of the lazy river and the strip. Our condo was beautifully furnished and the kitchen had everything you could want. There is a large supermarket a mile away but the on-site restaurant was excellent. You can order food by the pool and they bring it right to you and there is a bar in the pool area as well. There was a wonderful area for bar-b-q-ing and lots of people were taking advantage of that.The resort ran a FREE shuttle to the strip every 30 minutes and they also ran a free shuttle to Fremont Street at night, you just had to book ahead. We took the shuttle to Red Rock Canyon for a 3 hr tour and it was only $5 per person.We loved our stay at Tahiti Village and we would love to come back.Our only complaint would be that at the concierge desk Vee, talked us into going on a promotional talk to try to buy into RCI. We made it clear we would not be buying and she said that wasn't a problem and she gave us discounted tickets to a show for it. We wasted an entire morning and it was a real hassle. Not worth the discount she gave us. Don't fall for this!!!On the whole, two thumbs up for this wonderful resort which is 5 minutes from the Strip. LOVED IT!!!" }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 40, "review_days": 0.5843373493975901, "helpful_class": 0, "review_text": "We took an airport taxi from DMK airport and it only costs THB255. Upon arrival, we have to wait for the rooms to be ready despite early check in request. There's a 7-11 right in front of the lobby which makes it handy to get the basic necessities ie drinking water, snacks, toiletries etc. Only soap dispenser and shower cap provided in the room so you need to get your own. Shopping malls (MBK, Paragon Center, Paragon Siam) are within walking distance which is a plus point to do some shopping and get something to eat." }, { "user_review_posted": 35, "user_total_helpful_votes": 18, "expertise": 0.0023864693179480004, "user_cities_visited": 57, "review_days": 0.56736035049288, "helpful_class": 0, "review_text": "My 81 year old mother & I stayed 5 nights while visiting Chicago. HIE is I'm the Hotel Cass built in the 1920's. Smaller than the usual HIE rooms but that should be expected since it's a landmark.Absolutely wonderful staff, they actually seem to love their jobs! Very helpful with needs of my mother. Comfortable beds, clean and just a great environment. Close to great food, attractions and shopping. I definitely recommend this hotel." }, { "user_review_posted": 7, "user_total_helpful_votes": 9, "expertise": 0.006131681404769, "user_cities_visited": 6, "review_days": 0.002738225629791, "helpful_class": 0, "review_text": "Great location if you want to be central to all things downtown, but this is one of the only hotels I've ever been to that charges you $10 a day for wifi. We were already paying $300 a night, you would think free wifi would be included (you can get free wifi at any coffee shop, but not at your hotel??) It had a good view and the bed was comfortable, the shower was pretty small and they had a pool, but no hot tub. We asked if we could have an envelope delivered there, which they let us and then charged us $10 for receiving the envelope for us. If you are on a business trip and want to pay extra for every little thing, this might be the place for you, but if you are just traveling or having a birthday weekend (like me), I would definitely not stay here. Overpriced and they nickel and dime you." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.031215772179627004, "helpful_class": 1, "review_text": "We like staying there because of the location & shuttle to the airport plus the food in the casino is very good. They are in the process of remodeling since the casino bought the hotel. Still have a ways to go. I would like them to move the continental breakfast to the lobby of the hotel rather then using one of the rooms in the casino." }, { "user_review_posted": 156, "user_total_helpful_votes": 239, "expertise": 0.0073276240108410004, "user_cities_visited": 145, "review_days": 0.7634173055859801, "helpful_class": 0, "review_text": "We spent one night at the Hotel Chicago Autograph Collection prior to seeing Hamilton at the CIBC Theatre. Great location by the river, The House of Blues and numerous restaurants and shopping venues. I was able to find valet parking at the ramp used by the hotel for $40 (compared to the hotel rate of $71) by using an online prepay site. Same parking service adjacent to the hotel in the Marine Towers. Our room had a partial view of the river and was a nice size for the age of the building which was previously owned by another hotel chain. As always, bed was super comfortable and bathroom was fine but tub was original to the hotel. The concierge lounge is located on the first floor and is rather plain with no outside windows. Evening snacks were minimal and the dessert was a tray of cookies. Breakfast had better offerings but no staff to check on quantity of food or questions the entire time we were in the lounge. I would include this hotel on my list of possible hotels for future trips to Chicago." }, { "user_review_posted": 20, "user_total_helpful_votes": 2, "expertise": 0.00037515171576700003, "user_cities_visited": 7, "review_days": 0.26779846659364703, "helpful_class": 0, "review_text": "We stayed here five nights while exploring the Bay Area and it was better than we expected. Very charming, quaint unique and the best location! Close to everything we wanted to see. We had a car but didn't use it til we left for a drive to Monterey. The pictures perceive it exactly as it is! I was a little leary about the bathroom/shower down the hall but to my surprise it was not a problem at all! Very well taken care of and the restaurant was very good too! Would stay here and recommend to others." }, { "user_review_posted": 55, "user_total_helpful_votes": 17, "expertise": 0.001390268123138, "user_cities_visited": 13, "review_days": 0.823110624315443, "helpful_class": 0, "review_text": "The location was awesome, staff was great and rooms were clean and comfortable. However, we had no temperature control in our room. Apparently during the cooler months, the ac doesn\u2019t work. Well, it was 75 degrees in the room at night and I can\u2019t sleep when it\u2019s warm. So, we were forced to open the window. Worst part is that our room faced the back alley where they process all the empty bottles and took all the delivery\u2019s for the hotel next door. Thousands of bottles breaking all at once throughout the night and trucks beeping as they backed up endlessly. VERY loud! So, needless to say, we didn\u2019t sleep much the 4 nights we were there. Heard from other people that the rooms on the other side of the hotel were very loud at night too as they were near the entrance and they heard people and taxis coming and going all night. I would stay again if the ac worked. When the window was closed the noise was tolerable." }, { "user_review_posted": 9, "user_total_helpful_votes": 1, "expertise": 0.000429095099733, "user_cities_visited": 3, "review_days": 0.2026286966046, "helpful_class": 0, "review_text": "stayed with my family for around 3 days. look of the lobby is excellent as compared to the rooms. Though staff is good & courteous. very good for shopping from nearby pratunam market. walk-able with 7-11 shops nearby." }, { "user_review_posted": 25, "user_total_helpful_votes": 4, "expertise": 0.000666445989186, "user_cities_visited": 14, "review_days": 0.43702081051478603, "helpful_class": 0, "review_text": "Compact hotel, walkable friendly and quiet stay in heart of Capital NE. Rooms are spacious, temperature even with clean air, beds comfy. business rooms and AV effective. Staff helpful, available, warm and efficient." }, { "user_review_posted": 137, "user_total_helpful_votes": 75, "expertise": 0.0025474557255730002, "user_cities_visited": 51, "review_days": 0.308871851040525, "helpful_class": 0, "review_text": "Loved this hotel. Our 2nd time in San Fran, and we loved the Herbert. We stayed on the 6th floor with our own bathroom.Room was spacious, clean and comfy bed.Fridge in the room is great and staff were very helpful.6th floor meant it wasn't too noisy as well.For a city break where time in the room is limited this place is perfect and you can't really beat the location!" }, { "user_review_posted": 647, "user_total_helpful_votes": 172, "expertise": 0.001180300493147, "user_cities_visited": 161, "review_days": 0.102409638554216, "helpful_class": 0, "review_text": "The rooms are clean and rather quiet. The check in was very quick and efficient. The location is central to Waikiki restaurants, shopping, attractions, and buses. There is an exercise room on site. There is no temperature control over the air conditioning. The room can get quite cold even with the fan on low." }, { "user_review_posted": 42, "user_total_helpful_votes": 19, "expertise": 0.002085927607278, "user_cities_visited": 88, "review_days": 0.560240963855421, "helpful_class": 0, "review_text": "Had the opportunity to stay at The Gwen for three nights while in Chicago attending an education seminar. The rooms were very nice and the bathrooms were a dream. The staff was excellent. The lobby is wonderfully cozy with an excellent bar and adjacent outdoor seating around a fire feature. The lobby is attached to a walkway leading through the mall directly out to Michigan Avenue - can't beat the location. Hope to visit again soon!" }, { "user_review_posted": 48, "user_total_helpful_votes": 16, "expertise": 0.001507962779065, "user_cities_visited": 26, "review_days": 0.435925520262869, "helpful_class": 1, "review_text": "We were staying in the hotel and been on trip we met a lovely couple who were staying at same hotel. They were from India we mentioned we were eating at the hotel and that we were going to try the Mexican restaurant at same hotel. They advised us to go eat at the Indian as it was something really special. It was very late and I hadn't had time to change (still in shorts). When we arrived we were told it had a dress code so I not allowed in with shorts on. The waiter produced a pair of trousers suitable so I could dine! The setting was tremendous with view of Bangkok on all sides from top of hotel. The food did not disappoint either!! They recommended we try the three choice of curries rice poppadoms etc plus sweet tea or coffee which is their set meal. The meal was superb and best nans I've ever eaten. Made the mistake ,as it was so delicious of ordering extra man boy was I full. Never thought I would manage dessert. It arrived hot chocolate balls with cold ice cream filling. Looked like giant Maltesers." }, { "user_review_posted": 10, "user_total_helpful_votes": 16, "expertise": 0.007657508551252001, "user_cities_visited": 9, "review_days": 0.319277108433734, "helpful_class": 0, "review_text": "The good the bad and the uglyThe goodThe hotel is in a great location, close to Union Square, Embarcadero, transport, food, shopping etc. the rooms are spacious ( mine was a 2 queen bed) , the beds were ok and room was quiet. We were early for check in but they did a pre check in and we left our bags at the storage room till our room was ready.The badChecking in can be slow as there aren't enough counters. For an expensive hotel amenities in the room was quite 'bare'. There is no refrigerator ( you can rent one for extra $25 a day!!!!). Hence no mini bar either. Also no little extras like bedroom slippers and the shower was not well fixed so water leaked when using it. Also one of the phone wasn't working.The uglyThe Hidden cost-There is a mandatory \"resort\" fee of $34 a day for Internet( said for 5 devices only) , water coffee and gym use!!!! Can't opt out unless your booking already got included it . A real rip off imo. For the amount one should expect things like refrigerator to be included. And for water you must request for more if you need or else your one bottle of water will be the most expensive one in the cityOverall location is its saving grace so it all boils down to the rate you pay. And hotels in sf are generally expensive Would give it 3.5 stars but no half star allowed" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.11829134720700901, "helpful_class": 0, "review_text": "Just a few things to say about our stay- IT WAS GREAT!!!!! Erby was our front desk worker - best I have encountered!! He gave us great ideas for restaurants in the area and gave us directions to everything we want to see on our trip. Can't forget our valet Yofi - best guy ever!! These two made our trip feel like we was home and not just tourists. We love these two and recommend this hotel for our visit. Room was nice size with refrigerator and coffee maker. If visiting DC - please stay here and visit Erby and Yofi!! You will not be disappointed. Crazy girl 3 of 4 from KY. Nice full breakfast included." }, { "user_review_posted": 43, "user_total_helpful_votes": 18, "expertise": 0.0019219468885750002, "user_cities_visited": 38, "review_days": 0.181270536692223, "helpful_class": 0, "review_text": "The location is good, close to the public transport and located in a nicer area. A little bit away from most attractions but the buses made it really easy to get to most places. The room was spacious and clean. The bed was comfortable. The front desk was really helpful specially Mohammed as he helped with our speedy check out and arranging our airport transfer. The wifi though free was not very good as it kept dropping." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.658817086527929, "helpful_class": 0, "review_text": "Excellent Location near Union square.Clean room and very comfortable bed.Complicated acces to our room, sited on the attached building where we had to change elevators and get lost at the corridors betwen buildings." }, { "user_review_posted": 31, "user_total_helpful_votes": 38, "expertise": 0.005840834587991, "user_cities_visited": 154, "review_days": 0.35487404162102903, "helpful_class": 0, "review_text": "Chicago has the best skyline in the US--hands down, so I chose the Aqua Blu for the floor to ceiling windows and magnificent views of the Chicago River, Lake Michigan, and huge skyscrapers. The rooms are modern, functional, and tastefully decorated. Loved large rain shower, sparkly tile in the bathroom, and great lighting. Bedding was super comfortable. The locked/motion sensored mini bar is annoying, would have liked to use the refrigerator for my left over pizza.Next time I'm back, I'll be sure to use the indoor pool and hot tub. The outdoor pool was closed, but I bet in the summer time it rocks as the view is spectacular. Location is great near the parks, lake, bike rental, Michigan Ave. Nearest subway is a 10 minute walk, not bad. Bus lines on Michigan Ave about 5 min. walk.Tip: Buy a 1-day subway pass at the airport ($10)--good for 24 hours and works on the subway and buses. The buses are convenient and safe, and best way to travel to and from the South and North ends of Michigan Ave. Rent a bike from Bike and Roll next to Millennium Park. The lake shore bike trail is close by and worth the ride." }, { "user_review_posted": 14, "user_total_helpful_votes": 12, "expertise": 0.004051008023202, "user_cities_visited": 5, "review_days": 0.69934282584885, "helpful_class": 1, "review_text": "Everything good rooms good outside area pool view etc only thing restaurant expensive especially the buffet dinners a short walk up the road many Thai restaurants good quality and good price but ovarall good clean hotel and would definitely stay again" }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 6, "review_days": 0.319277108433734, "helpful_class": 1, "review_text": "We arrived in the late afternoon to be told there would be no power from 6:30am to 7pm the next day. This meant there was no running water, very limited breakfast, no aircon and no lifts available for the entire next day. There was not prior notification which left us with no alternatives as we had already paid online. There was no refund option even though they were not able to provide the service they promised online. They would definitely have had more notification than 12 hours of a full day power outage!We decided to leave early the next day, carrying our luggage down 3 sets of stairs in semi dark and head out of the city much earlier than planned. It left us with a very poor experience of San Fran :-(" }, { "user_review_posted": 95, "user_total_helpful_votes": 50, "expertise": 0.002444874184799, "user_cities_visited": 95, "review_days": 0.9879518072289151, "helpful_class": 0, "review_text": "This was my 2nd stay at this property and likely the last. If you are looking for a good location, free breakfast and evening reception it does all of those things very well. It is also an easy walk to restaurants, Metro, and a bikeshare dock. It's a bit out of date when compared to other Homewoods in the area. I ran into a problem when I went to make dinner on my first night. The first pan I took out the cupboard was a bit dirty, but I figured maybe it hadn't been used in a while so I looked to see if there was another. I found another pan that was in even worse condition than the first. To top it all off, they don't even stock soap in the suite so washing them was out of the question. I stayed at another Homewood a few weeks prior and soap was supplied. I called the front desk immediately to alert them of the problem and they said someone would be up to replace the pans. I waited well over an hour and no one ever showed up or called. The next morning, I hand delivered the dirty pan to the front desk and they assured me the pans in my suite would be replaced. I looked again that evening and they still were not replaced. I don't feel management took my concern seriously so I won't be back." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.45235487404162106, "helpful_class": 0, "review_text": "Nice are and outside. Door staff, parking nice. Lobby decor, nice. However, rooms are 2.5 star, small beds, no top/flat sheets, never gave after request. Also, bathroom and behind door had peeling paint and Radiator, yes radiator knocked & ticked when coming on. Felt more like visiting a basic home, not 4 star hotel at all. If priced lower, then reserve, but not upscale at Aol" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.648959474260679, "helpful_class": 0, "review_text": "I got excellent service. When I checked in my room, apparently I booked different room.But representative offered us very special service.Happy to stay this hotel. We are so relieved.I would like to recommend my friends too." }, { "user_review_posted": 20, "user_total_helpful_votes": 10, "expertise": 0.002317113538563, "user_cities_visited": 320, "review_days": 0.326396495071193, "helpful_class": 0, "review_text": "Fantastic location with Georgetown shops and restaurants on the doorstep and a short taxi ride to the centre. The check in was quick and easy and the staff all lovely. Breakfast was adequate and the room large but a little dated. Would definitely stay again." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 4, "review_days": 0.750273822562979, "helpful_class": 0, "review_text": "My last time at the Sukosol was in June 2018, I didn't find the time to write a comment until now but would like to thanks the whole team for their professionalism and kindness, especially the staff at the Club Lounge. Not only the Sukosol is well located, close to the airport link and the skytrain, but it provides you with everything you can expect from a 5 stars hotel. It is a very recommended place to be for a stop in Bangkok. My advice : you have to book a room to the Club floors for a faultless experience." }, { "user_review_posted": 71, "user_total_helpful_votes": 30, "expertise": 0.0019410293827400002, "user_cities_visited": 69, "review_days": 0.045454545454545005, "helpful_class": 0, "review_text": "Right down town on a trolley lane, close to subway & shopping & restaurant. Perfect for hopping on the trolley any time of the day. Considering the busy downtown location it is at I was surprise how quiet inside of the hotel is. The room is small, very European like, but it is enough for sleep & basic necessity. There are some great restaurant close by to eat, especially the retro place next door has amazing breakfast." }, { "user_review_posted": 35, "user_total_helpful_votes": 22, "expertise": 0.0029413155530330004, "user_cities_visited": 20, "review_days": 0.20427163198247503, "helpful_class": 1, "review_text": "Near Union Square and Nob Hill, this Chinese-owned hotel offers pleasant, unremarkable accommodations near Market Street shopping district, Nob Hill and convenient to cable car and other types of mass transit. The mattress and all linens are top quality, rooms are well-soundproofed and everything is very clean. TV is poor quality. Breakfast is $20 for a couple of eggs on white toast--be sure to go out for breakfast to one of the many nearby cafe/bakeries, such as Bread and Cocoa." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.849397590361445, "helpful_class": 1, "review_text": "We enjoyed our family weekend! Hotel was great and such a perfect location! My son loved the ping pong tables and we all enjoyed the view from our room.Desert in our room was a highlight...and yummy!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.577765607886089, "helpful_class": 0, "review_text": "Great hotel, great location. Not on the strip is a plus for us. Easy access to hotel when not using the casino. The rooms were comfortable. Overall cleanliness better than most Vegas hotels. The bathrooms could use some care and extra time from housekeeping. Staff was friendly, fast, efficient. The dining experience was not great but meal was ok. The definitely cater to VIPs or card members. We waited for an hour to eat at the buffet because they seat them first. Empty Vip line then they\u2019ll seat the regular customers. Lots of empty tables and not enough staff. Soda machine were out of syrup. Waitress was nice and a hard worker. The beds were comfortable and excellent bedding. Room service for breakfast was fast and delicious. Huge portions! We love bass pro shops and our kids love the mermaids. We will definitely stay here again." }, { "user_review_posted": 57, "user_total_helpful_votes": 17, "expertise": 0.001337615250749, "user_cities_visited": 199, "review_days": 0.031215772179627004, "helpful_class": 0, "review_text": "This hotel has shed its shabby Arts and Crafts d\u00e9cor for a silver and black modern update. The rooms still have 12' ceilings so even a small room feels big. It's in a great location for State Street shopping, near the theater district and a very short walk to the Art Institute and Symphony Hall. The Lyric Opera is a longer but straight walk across the Loop.The update has great new surfaces, tile and wallpapers. Working light fixtures and new furniture. Our room had a mini-fridge for storing snacks, breakfasts etc. The hotel has taken over the first floor deli for a restaurant, we didn't try it out but it featured a short menu in the $15-25 entr\u00e9e range. There are plenty of nearby cafes, pubs and restaurants.The distance from the 'L' stop is about 15 paces to the lobby door - it doesn't get much closer than that.Our room faced an alley to the old Carson Scott Pirie department store so the windows didn't offer much of a view or light. The old store is now a Target City on the first two floors so it has a medium size grocery department an in-house Pret a Mange and an slightly limited offering of Target's regular offerings. Marshall Fields (Macy's) is just a block away. You might look for a room on a higher floor facing the street. The side facing Wabash has the 'L' so it could be noisy on a lower floor.We've stayed at this hotel several times over at least three different owners - it's a good location for the music/museum activities we favor." }, { "user_review_posted": 56, "user_total_helpful_votes": 44, "expertise": 0.0037042291262740002, "user_cities_visited": 209, "review_days": 0.28094194961664803, "helpful_class": 0, "review_text": "There are a lot of nice hotels there. Had to go to DC for work and wanted to see what all the Hype is about. #1 hotel in DC, my expectations were high. Checked in, the room was nice, they offered to walk me up, but I can walk myself up. Went to the bar, nice music. It wasn't until breakfast the next morning I really soaked it all in. The personalized service that I had received (and delicious breakfast) will make me a return customer. Cannot wait until my next stay." }, { "user_review_posted": 16, "user_total_helpful_votes": 10, "expertise": 0.0029239766081870003, "user_cities_visited": 10, "review_days": 0.5744797371303391, "helpful_class": 0, "review_text": "This hotel is great for exploring Bangkok and combining that with relaxing. we stayed here for 7 days, the staff was welcoming and we had a free upgrade to a great room with a Wonderfull view. the pool and rooftop makes it possible to take some relaxing monets in the big city. besides that the hotel is placed in a great area in walking distance to a lot of sightseeing. oh and we really enjoyed the huge breakfast buffet with EVERYTHING!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.569003285870755, "helpful_class": 0, "review_text": "Mahalo to Yasu and the Aqua Oasis Ohana for making our staycation fun! Room was large and spacious. There was a shuttle to take us around so we took it to Ala Moana Shopping Center. Nice continental breakfast with the basics...cereal, toast, fruit, hard boiled eggs, and donuts." }, { "user_review_posted": 68, "user_total_helpful_votes": 42, "expertise": 0.0028882787805620002, "user_cities_visited": 142, "review_days": 0.20810514786418402, "helpful_class": 2, "review_text": "There are a lot of good choices in SF. The Mandarin Oriental has been my first choice in SFfor the last few yrs so I was disappointed when Loews took over, but I needn't have been. Now Loews will be my first choice in SF. I like the location in the financial district b/c it is walking distance to so many attractions and restaurants. Downside for some may be that small establishments may be closed on weekends. For me, Ritz is inconvenient b/c I can't walk anywhere up & down Nob Hill. I'm not crazy about the Four Seasons' more gritty location and same for the other hotels around Market & Mission. Views from Loews rooms are fantastic: both bridges from some. Beds are very, very comfortable. Service is wonderful, making guests feel particularly welcome. I don't prefer \"superior\" rooms b/c they are small & don't have separate walk-in showers. Complimentary car service to local addresses is often available. Restaurant is pleasant enough but certainly not a destination in this restaurant city." }, { "user_review_posted": 12, "user_total_helpful_votes": 10, "expertise": 0.0039354150575600004, "user_cities_visited": 7, "review_days": 0.156626506024096, "helpful_class": 1, "review_text": "My family and I stayed at The Edgewater a few weeks ago and really enjoyed our time there. The beds were very comfy and waking up to that waterfront view was the best. It was such a nice, quiet way to start our day, watching harbor seals play right below our window just put a smile on our faces. Being so close and within walking distance to so many main attractions was great as well. The downside was that the building itself has an old feel to it...not all in such a good way; although the decor in our room was nice and felt fresh, the hallways and especially the staircase look and feel worn and actually stink like an old sewer pipe! In our room, the shower had a big ball of hair in it and two of the light bulbs were burnt out. These may seem like small details, but a property like this should be keeping on top of these things. Overall, I'd say that it's the view that saves this hotel and makes it worth experiencing." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 154, "review_days": 0.27656078860898103, "helpful_class": 0, "review_text": "I stayed here for two nights for a conference, which was hosted at Hilton and Parc 55. Hotel G is quaint and friendly, not giving out those cold chain hotel air. It is walking distance to shops at Union Sq. and easy to get on public transit to go to less touristy spots in the city." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.48576122672508204, "helpful_class": 0, "review_text": "Right off of Union Square, this hotel had everything to offer. I highly recommend the diner across the street for breakfast. Blackout shades in the room made for a comfortable sleep, couldn't hear any neighbors. Loved this hotel!" }, { "user_review_posted": 8, "user_total_helpful_votes": 12, "expertise": 0.007172018095553001, "user_cities_visited": 6, "review_days": 0.14074479737130302, "helpful_class": 0, "review_text": "The location of this place is great but the studio room size is really small. It has a murphy bed and thankfully, a balcony because we had to put the coffee table on the balcony so we could actually walk around the bed when it was down. The balcony does not have patio chairs on it so we asked if we could have two. They said they purposely do not put them on the balcony in case children climb the chair and fall over the balcony! They also charge $6.95/day for internet access! Very expensive for the size of the teensy room." }, { "user_review_posted": 39, "user_total_helpful_votes": 26, "expertise": 0.003126264298061, "user_cities_visited": 24, "review_days": 0.209748083242059, "helpful_class": 0, "review_text": "Hotel is situated about 5 to 7 mins walk from the BTS Asoke & MRT Sukhumvit which is where Terminal 21 is located.Around the hotel, there are eateries and a massage place called Raintree (back entrance left turn and across a little street). What was not impressive were the massage places directly across the back entrance (wouldn't go there especially with children or teenagers). Hotel is located steps away from Soi Cowboy ...Was impressed with check in .... we stepped into the hotel, was greeted by a lady staff who knew our names and were escorted right up to the lounge to check in ... we were even upgraded to a suite ... thank you.Suite was well appointed, we had to have an extra bed but we still had room to move about. Good view of Terminal 21.We tried breakfast at the lounge and at the 2nd level and I personally prefer the lounge. It was quieter and less crowded.We had their seafood buffet ... I would not rave over it but neither was it bad.Generally the staff at the club lounge were professional and friendly ... to be fair there will always be service staff that will stand out ... unfortunately I did not note down their names." }, { "user_review_posted": 216, "user_total_helpful_votes": 56, "expertise": 0.0011483402192880002, "user_cities_visited": 230, "review_days": 0.9698795180722891, "helpful_class": 0, "review_text": "We really enjoyed our stay. Lovely, clean, large room. Walkout out deck with table and two chairs for coffee in the morning and sunsets at night..Loved the view of the ocean! Pool and Jacuzzi were right next to the beachfront area! Right on the ocean! Loved our swims in the Pacific ocean. The employees at client services were very helpful starting with a glass of fresh juice while we checked in. They helped with directions inside and outside the hotel. We also got help from the concierge booking our visit to Pearl Harbor and to the Polynesian Culture Center. We had a bottle of fresh water every day, an Outrigger tote bag, free internet and newspaper, and always smiling staff. We ate around town so I can't comment on the Duke's restaurant. The lower level had seven small shops with quality items, snacks, shirt, jewelry...lots of choices.Our only regret is that the Outrigger is part of a time share group and they use every method possible trying to get you to sign up! Even still, we'd still go back." }, { "user_review_posted": 140, "user_total_helpful_votes": 29, "expertise": 0.0008953200611590001, "user_cities_visited": 56, "review_days": 0.400328587075575, "helpful_class": 0, "review_text": "Very roomy suite...super location. Staff was very helpful and friendly. Room was not ready upon arrival, but they quickly found one and got us checked in. Had an issue with key not working but it was resolved quickly. Both minor issues that were handled very well!" }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.044906900328587004, "helpful_class": 2, "review_text": "We spent four very enjoyable nights here. The staff made us feel very welcome. The location is so convenient that there was no need to rent a car. Beaches, reasonably-priced restaurants (for Waikiki), and shopping are all within a few blocks. From the nearby bus stops, we took buses directly to Pearl Harbor and Diamond Head. The concierge arranged for our snorkeling trip, which included transportation. Coming from Chicago, it was wonderful not having to deal with traffic and parking." }, { "user_review_posted": 17, "user_total_helpful_votes": 16, "expertise": 0.004458983196058, "user_cities_visited": 81, "review_days": 0.9874041621029571, "helpful_class": 0, "review_text": "Spent 3 nights of our trip at the Cosmo.Room was amazing, staff exceptionally friendly.Would happily stay again.Vegas as a whole is a little pricey, but well worth the luxury.Room on 50th Floor with a balcony and a view.Brilliant." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.9348302300109521, "helpful_class": 0, "review_text": "Clean great location and wine hour. Parking can be a problem downtown. The lobby area is great and they have a 1 hour wine social all you can drink wine included with your stay. The beds are very comfortable also." }, { "user_review_posted": 20, "user_total_helpful_votes": 9, "expertise": 0.002074368310713, "user_cities_visited": 70, "review_days": 0.534501642935377, "helpful_class": 0, "review_text": "Very nice location with a modern interior. I stayed in three different hotels during my time in SF and this was the first place where my expectasions within costomer service was met. I was greeted with a smile and eyecontact and by someone who seemed interested in helping me check in.I payed 475,75$ for a room with a king size bed for one person, for one night. For me it was important that I had a quiet room so I could sleep since I had no sleep the night prior to checking in.Houskeeping woke me up at 9, knocking on the door and then opening it to see if I had checked out. I do not like to be woken up.There where this wierd metalic noice that sounded like someone whas turning on the fossets or something. It was constant thoughout the day and was irritating.There was a gap in the door out to the hallway so I could hear everyone passing by and when they where entering their rooms, It sounded like they where entering my room and I could hear familys arguing. I would recomend the hotel to change the doors. For the price I payed, I expect it to be more quiet so one could have total privacy.The room was clean and stylish. I had aircon that I could change whenever and no noice from it. Wish I could made the room a bit warmer though. I had a big flatscreen tv that I loved and there was soaps and lotion in the bathroom. Love their big pillows and their dimmable lights above the bed.I did not get breakfast included, and for the price I payed, I think they could have had some sort of sulution, like a voucher or something at the nearest diner or caf\u00e9." }, { "user_review_posted": 33, "user_total_helpful_votes": 36, "expertise": 0.005185920776784, "user_cities_visited": 30, "review_days": 0.694961664841182, "helpful_class": 0, "review_text": "The hotel has a convenient location, just a few blocks from the Art Institute of Chicago and other Michigan Avenue attractions. Our room was on the 10th floor. It was comfortable, clean and quiet. The staff is friendly and helpful. The restaurant on the second floor is O.K., but a little pricey for what you get, especially at breakfast. The restaurant windows have a view of the Rookery, a 12 story classic of Chicago architecture." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 12, "review_days": 0.28532311062431504, "helpful_class": 1, "review_text": "Never quite sure of the quality to be found in these older small-room hotels downtown. This place exceeded expectations for 3 nights on a recent business trip. Quiet room on sixth floor was surprisingly clean with nice bath fixtures, working table, and lights. AC very responsive and new swipe door cards. Clear that someone recently invested in making this hotel a destination." }, { "user_review_posted": 44, "user_total_helpful_votes": 4, "expertise": 0.000331016219794, "user_cities_visited": 131, "review_days": 0.9534501642935371, "helpful_class": 0, "review_text": "Stayed here for a weekend trip to Chicago. Room was very clean and comfortable. We had the package with breakfast and the breakfast was very good. Bagels, crossants, bacon, eggs, potatoes, oatmeal, yogert parfaits, and Starbucks and juice and cereal. Rooms had nespresso machines. Provided water bottles. It was a great place to stay if you want to explore downtown." }, { "user_review_posted": 159, "user_total_helpful_votes": 98, "expertise": 0.0028819923706650003, "user_cities_visited": 42, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "Located opposite of MBK and Siam BTS made this hotel became one of tourists favourites in Bangkok. There's also 7 Eleven Store at the the lobby that will make your stay more convenient. The only downside is the room size which is Ibis typical, very tiny and compact. So, it depends on what you need, if you need a clean place for sleep at night and store your luggages only, this is a good choice for you." }, { "user_review_posted": 166, "user_total_helpful_votes": 69, "expertise": 0.001907663756648, "user_cities_visited": 68, "review_days": 0.7108433734939751, "helpful_class": 1, "review_text": "The renovation is tasteful and the pool deck very nice for relaxing (can be a bit busy).Great views of beach/hills even from side rooms.Very comfortable room, good bed and shower. Lots of Tv channels but no pay options. Strong internet in most areas of the hotel.Insulation between rooms poor as we could hear normal voice level talking in next room. Bathrooms small and low quality toiletries.Very close to the Beach and lots of good facilitiesConcierge service always seemed congested so didn\u2019t really use - possibly need more staffOverall a very comfortable place for a stay and a nice update to the hotel" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.121029572836801, "helpful_class": 1, "review_text": "Location is great. Close to Metro and easy walking to many attractions. We had many issues with the room/service. The room was okay, but was clearly an accessible room that is rarely used. The card access on the door didn't work on arrival, which was in the early evening after traveling for the day. We reported it and were let into the room. The next day, the card access was still not fixed. During the entire stay we were unable to get two door access cards that both worked. The maid's closet was apparently right across the hall from the room, so every morning crashing and banging could be heard as the maid accessed the closet. One morning, our door was blocked with a bag of trash. The fire alarm went off twice during our stay, apparently due to smokers. Guests are supposed to be given a discount in the hotel restaurant. However, you apparently need to ask each time, even though we stayed for 7 days and were known to the staff. As a result, several of our meals were not discounted and the clerk could not fix this issue at checkout. Parking is $39/night, which is high. WiFi is something like $12/day, which is ridiculous. We just used our cell phone as a hotspot. We stayed here 2-3 years ago and it was much better. We would not stay here again." }, { "user_review_posted": 94, "user_total_helpful_votes": 68, "expertise": 0.0034017198757630004, "user_cities_visited": 42, "review_days": 0.41128148959474203, "helpful_class": 0, "review_text": "Centara offer a large number of properties in Thailand and truly reflect Thailand's culture and warm welcome. This property is close to the airport train line station (about 100 metres to walk) and in bustling Pratunam district with great day and night markets. The hotel is modern with an excellent roof top restaurant and bar. Rooms are spacious and have all of the amenities you may need. It is great value for money, centrally located and with only 40BAHT for the Sky Train to the airport, very convenient." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.139649507119386, "helpful_class": 0, "review_text": "This is a very good accommodation at the heart of the financial district in San Francisco. Good facilities and top class service. Their staff are very warm and professional especially Courtney - very courteous and friendly!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5153340635268341, "helpful_class": 0, "review_text": "We got a deal from Travelzoo. Yes, the room is small, but I didn't expect to get the worst room in the hotel. The view from our room sucks, or I should say, there is no views. The hotel overall is nice. This made think that never go with any special deals as you probably get the worst room of the hotel." }, { "user_review_posted": 21, "user_total_helpful_votes": 2, "expertise": 0.00035203312263800004, "user_cities_visited": 309, "review_days": 0.22124863088718502, "helpful_class": 0, "review_text": "Check-in process was a breeze considering our complicated reservation. We were a part of a large wedding party. Not only was my room ready early, the desk agent was able to add my Honors account without blinking an eye. Every request we had (more pillow, blankets, etc.) for our fold-out bed they handled immediately. The beds were very comfortable, kitchens were clean, and bathroom was immaculate. Even the fold-out bed was comfortable for our daughter. The late night staff are very alert and friendly. This hotel is very close to a grocery store, tons of restaurants, and blocks away from Space Needle. Highly recommend if staying downtown Seattle. Plenty of garage parking too." }, { "user_review_posted": 48, "user_total_helpful_votes": 22, "expertise": 0.002114825848688, "user_cities_visited": 26, "review_days": 0.143483023001095, "helpful_class": 1, "review_text": "This was rated as the 30th best hotel in San Francisco on TripAdvisor, and that was a big shock to us once we checked in - I believe that, for our tastes, there would be at least 50 hotels in San Fran that we would have preferred. I would only say that there are probably a lot of highly favorable international reviews that explain the rating- there was a very European feel to the hotel. The hotel is old. It is in a fairly quiet area about 8 blocks from Union Square. The lobby was being remodeled, but they a nice wine hour there every night. There were many mom and pop places to get a bite of breakfast in the morning. We didn't take advantage of the Arabic restaurant in the hotel, and while I don't know that I like that kind of food, it has won awards and the place was packed. Again, the hotel is old - the elevators are old, there is no AC - not usually a problem in San Fran, but we are very particular on being able to control the temp in our room. The bathroom is small. It may have been a good value overall, comparing to other hotels, but it's not a modern, roomy hotel room. All the staff were very kind, and humorous." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.32584884994523505, "helpful_class": 2, "review_text": "I had a room facing the road which sounds noisy, but actually the windows are triple glazed and it is much quieter than the rooms facing the courtyard where people tend to be making noise til late at night. My room was lovely - In great condition and loved the theming! Me and my family always try to go for quirky hotels, and we absolutely loved the style of this one - Very original! The courtyard was a really nice chill out spot and was pretty quiet during the morning and middle of the day. The location of the hotel was absolutely fantastic - actually much better than most of the fancier, more expensive hotels in SF. Fisherman's Wharf and Pier 39 are quite literally right on your doorstep!My only real criticism of the hotel is the staff - they all came across very rude and grumpy, as though they would rather be anywhere but there. Not a great way to greet paying customers who have just arrived off a 12 hour flight! However I get the sense that this is a San Francisco thing - nobody in the city seemed overly happy at serving others. Our cab driver jokingly informed us that this was because they were all paying so much to live here that they were constantly dejected. Seems outrageous that anyone could feel dejected living in such a beautiful city!Anyway, to summarise: Highly recommend this hotel, particularly if you want to be in the centre of it all. Great transport links to other parts of the city (union square, mission, marina, golden gate, embarcadero) within short walking distance of the hotel. Excellent value for money. Don't let the staff put you off." }, { "user_review_posted": 215, "user_total_helpful_votes": 121, "expertise": 0.002621956382839, "user_cities_visited": 92, "review_days": 0.5230010952902521, "helpful_class": 1, "review_text": "Great location at the bottom end of Waikiki beach next to the zoo. It's much quieter at this end of the strip but only a short walk into the main town. We were originally offered an 18th floor standard room but it looked directly into the hotel opposite which was literally just a few feet away! For an extra $55 a night we upgraded to a corner room overlooking Waikiki beach and the Diamond Head crater. We could watch the sun set in the evening from our balcony and it's well worth the extra money. The balcony was also larger with the upgrade. My advice would be not to accept the first upgrade that you get offered and see what other rooms are available." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.309419496166484, "helpful_class": 0, "review_text": "Rather disappointing weekend visit. We were very optimistic about of first stay at this property.That said, we carried our own bags. valet couldn't hail a cab. our upgraded room was dirty upon check in. drinks were poorly balanced in lobby bar and undrinkable. numerous amenities were closed, rooftop and spa/salon. Do not disturb sign was not yielded by staff. staff made no efforts to mitigate any of these issues, even when brought to their attention.the concierge told us that river tours were closed, they were not. we booked them independently..one bright note, Nikki, at reception upon our arrival is a star. she should be running the place.assuming you want to stay downtown. stay at the intercontinental or the drake, four seasons if you can. all are far superior to this location." }, { "user_review_posted": 25, "user_total_helpful_votes": 13, "expertise": 0.002414211629703, "user_cities_visited": 29, "review_days": 0.10460021905805, "helpful_class": 0, "review_text": "I stayed at the royal Hawaiian for just one night but it has been excellent. The staff is really kind. I was in suite 6, which was really nice, breakfast was good and the place is also right on Waikiki beach, where I had the chance to surf for the first time." }, { "user_review_posted": 90, "user_total_helpful_votes": 42, "expertise": 0.0021552833866630003, "user_cities_visited": 132, "review_days": 0.923329682365826, "helpful_class": 0, "review_text": "We stayed one night when in Chicago on a brief get away to see Hamilton. It was an easy walk to the CIBC theater and near everything else as well. While clearly an older hotel, our room was very clean and well kept. Unmaintained bathrooms are my pet peeve and I had no complaints whatsoever. The lobby is quite lovely and there are many architectural details on the first floor that have been preserved. The room we had was relatively nondescript, but large and clean. Be aware parking is fairly expensive as you would expect in Chicago. Overall we were very happy with our stay." }, { "user_review_posted": 20, "user_total_helpful_votes": 89, "expertise": 0.021493986538673, "user_cities_visited": 16, "review_days": 0.092552026286966, "helpful_class": 2, "review_text": "I have been wanting to stay at this hotel since it was re-branded as a Waldorf, and a recent family trip gave me the opportunity. It did not disappoint.The location is great. It's at the north end of the magnificent mile, so it's very convenient to walk to most of the great shopping, but it's set a few blocks of Michigan avenue, which makes it nice and quiet. When you pull into the magnificent motor court, it's as if you step out of the hustle and bustle of the surrounding city.The staff is exceptional. We had a few minor miscommunications, but overall, it's clear that their primary goal is to please, and they are happy to do it. From the front desk and concierge to the spa, restaurant and housekeeping, everyone is really pleasant and fantastic.Our room was great. We had the luxury suite with a king bedroom on the 14th floor. The suite was very spacious and had enough room to pull out the queen sofa bed and have a rollaway for our kids. One thing I really noticed was that sound doesn't carry well between the two rooms in the suite. This is wonderful - so often, we have a two room suite in which the walls are paper thin, but my wife and I could carry on a conversation or watch tv without worrying about waking up the kids. The furnishings were very nice, and I thought the bed was extremely comfortable. The suite had a wonderful bathroom and a half bath as well. The bathroom had a great huge tub for the kids, and the shower had outstanding water pressure (which is getting more and more unusual unfortunately).The spa area was very nice. There seemed to be a little bit of construction going on, but it was fairly well hidden. We only used the pool, but along the way there, you pass through the entire spa which included a great gym, yoga room, etc.Balsan, the main restaurant, was exceptionally good. We enjoyed breakfast there all three days, and we had dinner there one night. The food and service were excellent, and they did a great job of making us feel comfortable dining there with children.Over the last several years, I've had the good fortune to visit this city quite a bit, and I've been lucky to stay in several outstanding properties. In a city full of fantastic hotels, the Waldorf Astoria is certainly a standout, and my family will definitely return there." }, { "user_review_posted": 133, "user_total_helpful_votes": 51, "expertise": 0.0017513163909440002, "user_cities_visited": 157, "review_days": 0.9222343921139101, "helpful_class": 0, "review_text": "The Talbott Hotel is a hotel with a very nice atmosphere. The lobby and bar immediately give you a pleasant feeling. The staff is very friendly.Our room was very spacious and clean. Very good and comfortable bed, very large television.Our room overlooked an alley at the back of the hotel. Unfortunately this was a bit noisy (garbage trucks I think).The hotel is very central. Just a few minutes' walk from the Maginificent Mile. I would definitely recommend The Talbott for a stay in Chicago." }, { "user_review_posted": 58, "user_total_helpful_votes": 29, "expertise": 0.002317113538563, "user_cities_visited": 44, "review_days": 0.9151150054764511, "helpful_class": 0, "review_text": "Short walk from Nana BTS. It's near the action so full of bars / restaurants, small markets but then it's noisy, crowded, with unpleasant sewer smells along the way.The room: oh dear, thick carpets (in a tropical climate - why?), not that clean, big smelly curtains and good view of derelict buildings opposite.On departure, the floor manager was ordering me to move my luggage out of the way when I was waiting for checkout, thanks mate" }, { "user_review_posted": 72, "user_total_helpful_votes": 35, "expertise": 0.002249684308605, "user_cities_visited": 43, "review_days": 0.7146768893756841, "helpful_class": 0, "review_text": "The lobby area of this hotel is beautiful and the history of the hotel fascinating . We spent 8 nights here in comfortable rooms with especially comfortable beds. Yes it is pricey but there are plenty of reasonably priced restaurants and diners (by San Francisco standards!) nearby as the hotel is within walking distance of Union square, Fisherman\u2019s Wharf, Chinatown etc albeit a hilly walk back to the hotel. We found the service excellent, rooms well serviced...you can order free water from room service...the concierge service was also excellent. Top tip..make sure you join the Fairmont President\u2019s Club which is free to join and entitles your room to free WiFi and gym use. It does state on Trip Advisor that this hotel has a swimming pool , however this was closed in 1949! It made way for The Tonga club, a very popular bar/ restaurant but also very very busy so we didn\u2019t bother. Try the rooftop bar across the road instead as the views are amazing. The hotel does have a lovely serene rooftop garden, on the 1st floor where many dog walkers may be seen as surprisingly this hotel welcomes dogs.There is a useful taxi rank just outside the hotel but as there were 5 of us we struggled to find a 5 seater taxi so Uber was a better and cheaper option. Would highly recommend ." }, { "user_review_posted": 43, "user_total_helpful_votes": 10, "expertise": 0.001018708831461, "user_cities_visited": 96, "review_days": 0.772727272727272, "helpful_class": 0, "review_text": "The Westin Las Vegas Hotel & Spa is a great hotel that's conveniently located just a short walk from the Las Vegas Strip. Rooms are spacious and clean. Decided stay here while attending the SEMA event at the Las Vegas Convention Center. The hotel has a rooftop pool, spa, 24 hour bar, 24 hour Starbucks, car rental desk, shuttles, and an awesome restaurant called Jake & Eli! I highly recommend the 8 oz Filet Mignon with mashed potatoes and seasonal veggies with some Bourbon Butter on the side or Short Ribs! Just delicious! The bar has a great selection of beers and spirits, especially bourbon. Plenty of TVs to catch any sporting events. Staff was also very friendly. There is plenty of free parking on the property. I highly recommend the Westin Las Vegas!" }, { "user_review_posted": 21, "user_total_helpful_votes": 12, "expertise": 0.002663892435491, "user_cities_visited": 9, "review_days": 0.036144578313253004, "helpful_class": 1, "review_text": "My family & I celebrated my husband's birthday with his trip choice to San Francisco, CA. Since we are loyal Marriott elite members, we knew that nothing could go wrong at the hotel. The staff was friendly and helpful and greeted us upon arrival.A Loss Prevention Specialist, nicknamed \"G\", was a very helpful woman. She even encouraged us (borderline begged) to utilize the dining experiences of the hotel instead of venturing out to eat. She went so far as to give us a $20 gift card to sweeten the deal. She said that the hotel had done so many upgrades over time that they want to keep guests onsite. We understood the business rationale of her request and told her that we would definitely partake in a meal onsite during our stay.The entire trip almost was perfect until we decided to do 2 things: One, my husband booked a massage for me at the spa. In short, a swedish massage is not supposed to hurt. It's been 24 hours since my massage and I can't touch parts of my own body. My upper back feels raw and I can't lean back to have any surfaces touch me. While the staff was nice, I felt like my therapist pounced my back as soon as I got on the table. It felt rushed, although I was counting down the 50 minute session so the pain cold end. All I wanted was to relax and get a good night's sleep after my massage, which is why it was scheduled for late in the day. The sad thing is that I left a $10 tip for my therapist in hopes that maybe the pain I was feeling was just temporary and that I would soon feel better following a shower and some rest. It didn't.Next, we decided to have a meal on the property after my massage. Instead of room-service, my husband decided to go down to the Mission Grill and order take out around 9:15pm. After waiting for nearly 30 minutes (9:42pm to be exact) at the bar, the bartender approached him and ask if he would take his order. My husband told him that he wanted to order take out. At that time, he was told that there was a wait of about 20-30 minutes.During the next 30-minute wait and actually providing our order, my husband engaged in a conversation with another man at the bar, accompanied by his 3 year old son, who expressed much frustration as he had been waiting significantly longer than the introductory 20-30-minutes (closer to an hour by that time) for his food order.At 10:25pm, the other man finally got his food and left the bar, so my husband walked back to our room without food and said that our order was not yet ready, but he was checking to see if the kids had fallen to sleep before eating. He vented about the lack of professionalism of the bartender who watched him at the bar for 30 minutes before acknowledging him and then told him he had to wait an additional 30 minutes for his order.At 10:35pm, my husband returned to the Mission Grille to find that his order was still not ready. He called me in our room to ask if I wanted to just cancel the order and go out to get food. Because the kids were tired and falling asleep, I declined and told him to wait a few more minutes. About 5 minutes later, he said that bartender came over with the order. before leaving the bar, he checked the order for accuracy. It was incorrect, so the bartender took the order back. It was then (at about 10:45pm) that the bartender apologized and offer him a drink on him for the wait and inconvenience.Once again, my husband called me in the room to tell me that our basic order was wrong and had to be redone (yet told another 30 minute wait was in order) By this time, my kids had fallen asleep and I was agonizing with ongoing soreness from my massage.In closing, it was exactly 11:23pm when my husband walked back into or room with or basic order-a garden salad, a small cheese pizza, a cup of soup, a burger with fries and onion rings . I realize that we were not the only people in the hotel, but I now see why \"G\" and other guest services reps have to beg guests to eat onsite. Did it really need to take over 2 hors for such a simple order?Lastly, my husband did say that they have one of the best Concierge Lounges we have experienced, which we made use of for daily breakfast. Overall, this is a nice property, but those 2 incidents left a bad taste in our mouths." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.8061336254107331, "helpful_class": 1, "review_text": "Goods.1.staff is super friendly and helpful2.Value for money I book a deluxe room with hkd600(excludes tax) including breakfast.3. hotel was cleanThings to improve.1.I was given a connecting room, it's quite noisy and I could here the other rooms pops talking and laughing, even their frds rang the bell, I thought it was my bell.2 . swimming pool is quite small.3. b fast tea coffee choices so narrow,only ceylon tea n black coffee.4. a bit far away to station nana, around 13mins walking. They do hv tuk tuk to nana sth, but u still hv to walk back to hotel after all day walking as taxi by meter was very diff to get at night time" }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.44906900328587, "helpful_class": 1, "review_text": "All very good. However, their Bistro staff, OUTSTANDING! Yesemia, Jonesse and Esdras, are all about excellent customer service. They went out of their way to please us and make our visit fabulous. On the spot and exceeded my expectations.Now, their cafe, while the staff was very friendly, I was disappointed at their availability. On Saturday, their cafe does not open until 7 am, no coffee around. Was actually told by the desk person, that there was a Starbucks three blocks away!!!! Unacceptable! Need to change this." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.356516976998904, "helpful_class": 0, "review_text": "New property. Nice & clean. 24-hr grocery store across the street. Impressive rooms. Prefer the stand up shower with sliding glass doors that seems standard here. Was pleasantly surprised, although there is room for improvement in their complimentary breakfast offering." }, { "user_review_posted": 82, "user_total_helpful_votes": 61, "expertise": 0.0035012366012430003, "user_cities_visited": 110, "review_days": 0.172508214676889, "helpful_class": 1, "review_text": "I stayed by myself at The Mosser while in San Francisco on a business trip. The location is fantastic with shopping nearby and the bus/cable car within walking distance. I booked a room that had its own bathroom because I cant imagine paying almost $300/night and having to share one with other guests on the floor...no thanks!! What is this, a hostel??? Watching people walk around in the hallways wrapped in towels from their showers was very strange. The room was extremely tiny but it worked fine for me since I was staying by myself. I cant imagine staying in a room this small with my husband. We would be tripping over each other and our bags. The main reason this hotel gets 2 stars from me is how loud it. The garbage trucks noisily pickup garbage at 2am on the street below....every single night....!!! It was horrible to be woken up in the middle of the night and I couldn't believe it happened again at the same time the next night. The walls of the hotel are also paper thin and I actually heard the conversations of the people staying next door to me. They also left their bathroom fan on in the morning and all I heard was a loud buzzing noise on my side of the wall while I was waking up. Very annoying! I didn't bring ear plugs and instantly regretted that decision!San Francisco is an amazing city but the crazy hotel prices are a big turn off. The fact that hotels like this can actually charge $300+/night is a little bit insane. Realistic prices for a hotel with quality like this in other cities would be about $40/night. Even that is a bit of a stretch since this hotel is basically like staying in a hostel!" }, { "user_review_posted": 25, "user_total_helpful_votes": 11, "expertise": 0.0020258192651430003, "user_cities_visited": 37, "review_days": 0.09748083242059101, "helpful_class": 1, "review_text": "This hotel is in a great location which is why we chose it! Had a room on the 10th floor which was clean and quiet with city view for a 3 night stay. Bed was very comfortable.Would return if ever visiting SFO again." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 8, "review_days": 0.967141292442497, "helpful_class": 0, "review_text": "We stayed in Petite for 3 nights and both felt like at home. It has friendly staff who makes you feel comfortable. Complimentary cookies, breakfast, wine and snacks are awesome. Keep it going! Fireplaces make it cosy and warm all the time." }, { "user_review_posted": 572, "user_total_helpful_votes": 182, "expertise": 0.0014344036191100001, "user_cities_visited": 446, "review_days": 0.5416210295728361, "helpful_class": 0, "review_text": "This is certainly convenient via skywalk when using Don Muang Airport. The hotel is fairly old, but updates are ongoing. We did not dine here but at the time there is a lack of restaurants. The rooms are clean but need a fresh look. I prefer staying closer to the area of Siam as this is more industrial section of town." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 5, "review_days": 0.6495071193866371, "helpful_class": 1, "review_text": "For me the hotel is located in a great spot. Only about 10 minute walk to Fisherman's Wharf, straight up the hill to Lombard Street attraction, and 2 major bus stops nearby. Each staff member I interacted with provided excellent service. Particularly liked the crew behind the check-in desk saying good morning/evening etc as I walked past.For me, the breakfast left a bit to be desired but others seemed to be enjoying it. Room service is some kind of delivery service rather than prepared at the hotel. My room was quite spacious. I didn't sleep well in the bed but that is more down to my preferences and how soft the pillows were. That said, I also didn't ask if they had any firmer pillows so I can't complain.I'd be more than happy to stay there again." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 1, "review_days": 0.25136911281489505, "helpful_class": 1, "review_text": "Our family had a 1 bedroom suite with den overlooking the ocean and Diamond Head.It was in a great location. Everything and everyone at the hotel was fantastic. From valet to check in desk to room service and housekeeping. Everyone is so helpful. The rooms are tastefully decorated. If Mr. Trump can make the USA as beautiful and well run as his hotels then everyone should vote for him." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.318729463307776, "helpful_class": 1, "review_text": "Denied booked rooms n forced to pay upgrade amount fora twin room! Made to sign up for condoms we did not use! Racial discrimination still rife!!!! Do not book into this hotel. We were ridiculed n laughed at by the hotel manager!!! Terrible service!" }, { "user_review_posted": 184, "user_total_helpful_votes": 110, "expertise": 0.0027920498539210003, "user_cities_visited": 41, "review_days": 0.674151150054764, "helpful_class": 0, "review_text": "Express checkin \" Mr Mohamed \" thanks for his professional attitude\"Excellent customer relation follow up \" Thanks to Catherine\"Excellent hospitality \" thanks to Mr Santosh\"I believe when you have such great treatment your experience will be great as well.I enjoyed the complimentary fruit basket and the friendship attitude of the whole staff.location is great very close to world trade Centre and also to Dubai mall \"10 min\" by taxiThe room rate was good for this time of the year." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.553669222343921, "helpful_class": 0, "review_text": "This hotel was so great for locality. Hop on hop off buses right outside door. China Town just a few steps away. Safe neighbourhood. Staff wonderful. Friendly, helpful and happy. Good value for money. Would consider returning. Also a great French restaurant/ bistro next door. Handy for lovely breakfast." }, { "user_review_posted": 20, "user_total_helpful_votes": 17, "expertise": 0.004016330133509, "user_cities_visited": 5, "review_days": 0.07995618838992301, "helpful_class": 2, "review_text": "I requested the \"quiet\" wing, should have known it wasn't when ear plugs were furnished. All but one desk clerk was rude. Called two weeks prior to request a scooter be waiting for my husband, \"Be here in 45min., just 30 min. longer, he's on his way 10-15 min. A half an hour after that my husband had his scooter. Room was alright, I checked for bugs. Bathroom small and in need of some love. Hotel restaurants were nice. We are not staying here ever again, it seems Daddy was right after all." }, { "user_review_posted": 24, "user_total_helpful_votes": 12, "expertise": 0.002317113538563, "user_cities_visited": 14, "review_days": 0.43318729463307704, "helpful_class": 1, "review_text": "Just had a 4 night stay in this hotel/casino. Hotel rooms are dated however, the rooms were clean, bed was comfortable fluffy towels with plenty of hot water. Check in was almost a disaster but my being calm is the key." }, { "user_review_posted": 70, "user_total_helpful_votes": 18, "expertise": 0.001138065289008, "user_cities_visited": 66, "review_days": 0.08762322015334001, "helpful_class": 1, "review_text": "Just back from my 2nd trip to the D this year. Casino host Avery set everything up and it was perfect. If you're not using Avery to plan your trip to the D, you're missing out. We had another great trip. Can't wait to go back. Yes, the elevators were slow, but the max wait time for me was maybe 5 minutes. They are putting in 2 new elevators, so hopefully that will help. For those complaining about the noise level, yes, it's loud. It stays loud most of the night on Fremont street. Doesn't bother me, but keep that in mind when booking anything there." }, { "user_review_posted": 24, "user_total_helpful_votes": 34, "expertise": 0.0067674427158040005, "user_cities_visited": 19, "review_days": 0.34446878422782, "helpful_class": 0, "review_text": "From Sky rocking buildings to golden ancient temples, from buzzing nightlife to authentic floating markets, from high end designer shops to street markets, Bangkok is a vibrant, dynamic, and charming city that has it all. Anantara Siam Bangkok is your luxury authentic escape at the heart of Bangkok (3 minutes walk from Rajadamri BTS Station). You gotta love their elegant rendezvous lobby filled with dozens of blooming flowers (oh yes!) and lush green gardens, grand marble staircases, hand painted silk ceilings and walls, embedding Traditional Thai to contemporary architecture, seven restaurants for dining choices (Every Sunday the hotel offers Brunch to showcase mouth watering dishes from their award winning restaurants, and of cause we got this covered for you :)), and outdoor pool surrounded by tropical foliage . It is hard to believe that you could have it all in the city center. Oh have I mentioned that they got the BEST SPA in TOWN!? Checking into our 3 Days 2 Nights stay at One Bedroom Corner Suite. Follow me, this way.We made the express checked in via Kasara Lounge (don't miss the free flow cocktail hours from 5.30 - 8.00 PM) which is truly an express as it only took us literally 7 minutes then we were escorted to our suite <3 Our One Bedroom Corner Suite is both refined and marvellously spacious 126 square meters; overlooking the sunset side and boasting panorama view of the private golf course of Royal Bangkok Sports Club. The suite exudes luxurious warmth of home with sophisticated traditional Thai touch. It features beautiful bedrooms with elegant golden headboard and silk walls, ensuite marble bathroom with exquisite handcrafted wooden bathtub (there is only one suite with this magnifique master piece, you can ask the hotel for suite #858) , dining table seating six guests, and extra large living & lounging area. The highlight is the Anantara Smart Phone which is available for all guests to use during their stay. Are you ready for the best part? You can make unlimited phone calls to 11 different countries (Thailand, Australia, China, Korea, Arab Emirate, India, Japan , Singapore, United Kingdom, USA, and Hong Kong) FOR FREE! You will never get lost or be disconnected again even off hotel premise as the smart phone comes with 24 x 7 internet access. So say goodbye to the costly roaming and paying new SIM Card every time you travel to Thailand! Anantara is currently the first and the only hotel to offer this unique and awesome experience to their guests!Since the time of Four Seasons Hotel Bangkok until now that it is Anantara Siam Bangkok, The Hotel is well known to offer The Best Sunday Brunch in Bangkok. And as mentioned prior that Sunday Brunch at Aqua is a global adventure as it features hot dishes from their wonderful restaurants; Madison (Classic Manhattan Style Steak House), Biscotti (Mouth Watering Italian Cuisine), Shintaro (Japanese cuisine specialising in sushi and sashimi), and Spice Market (Serving Thai traditional divine dishes). All that topped with free flow of all kinds of alcohol (champagne, cocktails, wine, and etc) and non-alcoholic beverages. The elegant rendezvous lobby also serves High Tea which is equally beautiful and delicious. My favourite restaurant here is most definitely \"Biscotti\" where you can enjoy freshly hand craft Italian pizza and pasta with wine pairing at reasonable prices. I am so addicted and forever craving for their Focaccie. Please do yourself a favour and order that :PYou can't leave this place without talking about their spa. As I mentioned they do have the best spa in town I absolutely in love and obsess with their signature 90 minutes authentic spa therapy \"Siam 2482\" created by their Spa Master exclusively for Anantara Siam Bangkok, inspired by ancient Siam rich cultural heritage and embracing healing techniques from Thailand, Myanmar, Laos, and China. There is meaning behind its name \"2482\", the first 2 refers to 2 bamboo sticks using for massage to stimulate the circulation, 4 refers to 4 different massage techniques (bamboo massage, stretching, pressure point, and oil massage), 8 refers to healing indigo using 8 steamed herbal compress balls, and the last 2 refers to mindfulness Buddhism ritual of gold leaf patches that are placed in left side of your arm and chest for blessing. For an even more superb experience ask for VIP treatment room that comes with large jacuzzi and enjoy the incredibly soul soothing warm bath with endless red roses pedals. What a splendid holiday! <3" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.807776560788608, "helpful_class": 0, "review_text": "Very quite, large room, large bath tab, free water server, safe area. This is the best hotel I have ever stayed in SF area.This staff are also great and breakfast is fresh because they cook after taking order." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.562431544359255, "helpful_class": 0, "review_text": "Location: 500m to Airport Rail Link StationThe hotel is in the heart of Pratunam, with Platinum Fashion Mall and Central World just across the road.The room is clean and well-kept throughout my 3 nights of stay. Service staff is polite and has good communication skills. What\u2019s else can I ask for?Keep it up!!" }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 12, "review_days": 0.49178532311062406, "helpful_class": 0, "review_text": "Nice interior and Good Breakfast , good for two people , You can feel like living in modern small home . BTS stations neer by this hotel so its good . one thing i hate is they are very stick in breakfast time and rooms are small in size." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5290251916757941, "helpful_class": 0, "review_text": "My family n I really love this hotel. Every year we travel to Oahu and this HOTEL always our second home.Thanks Ala Moana Hotel for your great service,friendly staff. Your team always do great job. Ty" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7809419496166481, "helpful_class": 0, "review_text": "I travel 20 times a year and have never written a review until now. Barbara at the front desk gave me the best customer service experience I have ever had! I hope this hotel understands the quality employee they have. Thank you Barbara for everything you did for me during my stay. I hope everyone that stays at this hotel gets the pleasure of meeting you!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9748083242059141, "helpful_class": 0, "review_text": "Great and fantastic hotel. Super location and very helpful and serviceminded staff. The rooms are very nice and you sleep like a princess in the big and awesome beds. The bar is located on 24th floor with a great view over the city and the restaurant on 25th is fantastic." }, { "user_review_posted": 30, "user_total_helpful_votes": 34, "expertise": 0.005391886424657001, "user_cities_visited": 18, "review_days": 0.6768893756845561, "helpful_class": 2, "review_text": "We had read many reviews of this hotel both good and bad. We didn\u2019t want to go to Washington to sit in a hotel room. We wanted a central place where we could walk out and have everything close by and that is what we got. Yes it is old and tired but our room was clean, bed comfy and everything worked. We were up on the 11th floor which I expect is one of the quieter floors so nothing to complain here. Every member of staff were friendly and helpful. So my advice is to really know exactly what you want from a hotel in Washington and choose this with your eyes wide open. I would use it again." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.691675794085432, "helpful_class": 0, "review_text": "I liked everything about \"The H Dubai\" nice rooms and room service. To be honest did not like the food so much. I stayed for 5 nights and liked the dinner buffet which was actually iftaar buffet was a special one." }, { "user_review_posted": 76, "user_total_helpful_votes": 133, "expertise": 0.008385744234800001, "user_cities_visited": 47, "review_days": 0.126506024096385, "helpful_class": 0, "review_text": "We were checked in by a nice enough staff member but at times some of the staff made our stay a little awkward due to their shyness however the staff who checked us out were AMAZING super friendly and loving. We wished we had them the whole time.Would pay extra and get a higher garden view room. We were a bit under the ground but the garden was beautiful. Our room was a bit cold, needed heaters on which were provided but no heating in the cold bathroomBreakfast was good unless you are on a carb and dairy free diet" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.338992332968236, "helpful_class": 0, "review_text": "Great vacation, this property has a lot to offer, 2 ABC stores on property, the pools were excellent. The room was clean, the mattress could've been a bit nicer for an upscale hotel, but it was pretty nice. Staff was excellent and polite. The only thing we ordered from room service was pizza and I can't from wiki wiki pizza I highly recommend you don't order this pizza it was expensive and we only ate half of it tasted rather nasty. There's a roundtable on the property with a much better pizza, but they don't deliver to your room." }, { "user_review_posted": 109, "user_total_helpful_votes": 52, "expertise": 0.0022057625166140003, "user_cities_visited": 50, "review_days": 0.5492880613362541, "helpful_class": 1, "review_text": "Returned to the resort as I had enjoyed it so much the previous year. This time we took more family members and opted for a 2 bedroom condo. The resort thankfully hadn\u2019t changed in the interim, apart from the resort fee had gone up, but still much cheaper than many of the strip hotels. Our only bug-bare is the Wi-Fi. We were told we would have 6 devices but this was intermittent and at times we could only have 3.Still saying that it didn\u2019t detract from the home from home feel that desert paradise gives you. We requested a unit away from the pool, this was noted and honoured at check in.We used the pool area more this year and can say it was always clean and never too busy, even at weekends.There was working going on to upgrade the entrance and front of reception. Even thought there was machinery in operation, we were not disturbed at all.Looking forward to returning." }, { "user_review_posted": 13, "user_total_helpful_votes": 16, "expertise": 0.005864928407132, "user_cities_visited": 98, "review_days": 0.033953997809419004, "helpful_class": 1, "review_text": "Stayed here with my husband and two friends for a fun weekend in Miami's South Beach. Gorgeous hotel, well designed and decorated beautifully, quite small compared to some of the beasts on the opposite side of Collins Ave, so had the boutique feel. Great benefit is the use of facilities at both the SLS and The Raleigh, as they're all part of the same hotel group. Both of which have fabulous pools and back out onto South Beach. The room we had (king, no view) was nice, spacious enough with good bathroom. Lovely features included a record player and fabulous mini bar (which we didn't touch because it probably cost a fortune, but it was nice to look at!). The on site restaurant at The Redbury is Cleo, really great food, tapas style but good range of flavours from across Europe and northern Africa. Highly recommend eating here if you're at the hotel or not. Would definitely recommend this hotel and hope to stay again one day." }, { "user_review_posted": 33, "user_total_helpful_votes": 13, "expertise": 0.001802199418882, "user_cities_visited": 10, "review_days": 0.29956188389923305, "helpful_class": 1, "review_text": "Clean rooms, friendly staff, Fremont experience right outside the lobby. Restaurants nearby and on premises. Room service is quick. The lights and music make it seem like an all night party. Would definitely stay again." }, { "user_review_posted": 72, "user_total_helpful_votes": 30, "expertise": 0.0019125381588140002, "user_cities_visited": 62, "review_days": 0.5230010952902521, "helpful_class": 0, "review_text": "The only good thing is the position,rooms quite old and even no fridge!! Very disappointed!!You could not even park for 10 minutes!We had to leave the car unattended for about half an hour with the risk of getting a fire because of the huge queue at the reception desk and because,once finally settled in the room,we discovered the sink and the shower were both blocked!!The hall smelled of smoke and I complained with the housekeeper.Finally,when we came back in the late evening we discovered that the TV was not working and a towel was full of hairs!They did not even have a thin pillow (and it is supposed to be a big hotel!) and neither a refrigerator!Worst hotel of the whole Route66..we found much better hotel in tiny towns paying much less!DON'T WASTE YOUR MONEY!!" }, { "user_review_posted": 83, "user_total_helpful_votes": 25, "expertise": 0.0013519819097640002, "user_cities_visited": 128, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "This hotel is absolute top end without looking like a 1000 other hotels (such as most hotels chains). It's cleanliness is impeccable, the decoration is original and sophisticated. The room was perfect in size and full of details that show the hotel takes care of their customers.The bar in the lounge is a great place to mingle in a conference setting.In short: stay here if you want a luxury experience that's not 'plastic' like the usual luxury hotels." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 43, "review_days": 0.145673603504928, "helpful_class": 0, "review_text": "Very charming hotel in San Francisco. A few blocks walk to the cable car and the bus stops right outside the door. The hotel is furnished with absolutely lovely antiques. If you are looking for modern, this is not the place for you. If you are looking for victorian charm then you cannot go wrong here. The staff could not have been more accommodating. They made us feel truly welcome during our stay." }, { "user_review_posted": 23, "user_total_helpful_votes": 22, "expertise": 0.004533483010232001, "user_cities_visited": 41, "review_days": 0.21631982475355901, "helpful_class": 2, "review_text": "This is the fourth time I've stayed at this hotel. Even though the rooms are a bit outdated the location of this hotel makes up for it all. Right next door to Macy's, loads of great restaurants and just across from the beach. I would recommend getting a high ocean view room to get the best view. On our return stay here we stayed in the ocean view rooms and there wasn't a lot of difference aside from the room being slightly larger. The main difference is the traffic through the hotel. The ocean view rooms have a separate lift tower and it is so lovely not to have to wait for the lift. The main tower gets incredibly busy and often have to wait for the lift and cram in with a lot of people. The pool area has a great atmosphere as does the lobby. Rooms are clean and staff are very helpful. This is a very popular hotel!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.457831325301204, "helpful_class": 0, "review_text": "This was the perfect location for us visiting San Francisco. 200 meters and you habe BART, busses, cables car and just around the corner a almost cheap parking garage. The room was good for us ( 2 adults and a 2 year old ). Great service!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7798466593647311, "helpful_class": 0, "review_text": "Great value for a downtown Seattle hotel. Not a lot of frills (no pool, for instance) but lots of historic charm. Well maintained, close to everything, great continental breakfast, and a very good value." }, { "user_review_posted": 40, "user_total_helpful_votes": 55, "expertise": 0.006565155025929001, "user_cities_visited": 21, "review_days": 0.34173055859802803, "helpful_class": 0, "review_text": "This is a long-established but still family-run hotel. Although the interior and decor could be described as dated (I certainly wouldn't describe it as boutique), the hotel is well-run by a professional staff who know what they are doing.The first room was too close to the lift & ice station, but a move was arranged quickly and with minimal fuss. Staff were also efficient in replacing the feather bedding. The room facilities were good, with a coffee machine, fridge (no mini bar) and nice bathroom accessories.The pool - the main reason I picked this hotel - was smaller than expected but lightly used in the mornings, so best to go then if you want a healthy swim. The sauna needs to be booked in advance and, to be honest, was looking a little worse for wear, but it certainly did what it was supposed to! Overall, I found the stay very relaxing.I was a little let down on the final day when room service, which is delivered from the adjoining 'Daily Grill' restaurant, arrived after 50 minutes, cold, and with a dirty cover (other people's ketchup - ew!). But the charge was removed from my bill, so at least I didn't have to pay for it, although I was left hungry.The hotel was busy and the downtown location isn't quiet, plus the AC is a little loud and might have gotten annoying for a long visit, but for a short stay this is a good hotel to pick." }, { "user_review_posted": 89, "user_total_helpful_votes": 38, "expertise": 0.001962541857434, "user_cities_visited": 111, "review_days": 0.055859802847754006, "helpful_class": 2, "review_text": "I booked this as a time share promo. I called customer service and was a hold for 20mins. I couldn't get a flight out there and was suppose to check in today. So I finally did the call back service and they called back like 30 mins later and then I asked tor speak to a supervisor and the lady on the phone said she was on the other line.. and they were understaffed and etc etc.. she said she would do another call back with the Supervisor.. well that was at 630pm. It is now 10pm and I am once again on hold.. Just crazy." }, { "user_review_posted": 30, "user_total_helpful_votes": 24, "expertise": 0.00377358490566, "user_cities_visited": 17, "review_days": 0.22070098576122602, "helpful_class": 3, "review_text": "Met my girlfriends here for a weekend getaway. The hotel is cool & trendy. The rooms were great. Nice & clean. Not sure if it was just a busy wknd or something but I felt as though the staff wasn't \"on top of it\". I kinda expected as much though based on other travelers reviews. I had ordered champagne to be waiting in our rooms & requested adjoining rooms and when we got there, they already had our rooms assigned and we were on separate floors. They ended up finding us 2 rooms on the same floor which was nice. But no champagne in the rooms, so I had to call and check on that and they brought it eventually. Overall it was a nice stay, just seemed a bit disorganized." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.508214676889375, "helpful_class": 0, "review_text": "The hotel is in a great location, perfect for seeing the sights in Chicago. We spent a week here and found great restaurants in walking distance. Loved being close the the River-Walk. Our room was spotlessly clean and the bed was comfortable. Would definitely stay here again." }, { "user_review_posted": 28, "user_total_helpful_votes": 3, "expertise": 0.00040982960546, "user_cities_visited": 16, "review_days": 0.10295728368017501, "helpful_class": 0, "review_text": "The room was over priced. Yes there is a view of Lake union, but it's across a street. The bathroom is so small you have to stand on the toilet to get the door to close. The bed was good, but the pillows were half the size of a standard and so soft you had to double them. Breakfast was good with a variety of hot food the 2 days we stayed here." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 113, "review_days": 0.9299014238773271, "helpful_class": 0, "review_text": "I almost never use Tripadvisor to write a review, but this is something that people need to know about it before they visit.A friend told me that i could leave my bag in the Hotel without having a reservation for a small fee of 10$ which was very convenient for me that i wanted to visit the town for a few hours on my stop to the airport without carrying my hand luggage around.So i did. I was walking towards the reception in the Hotel when i saw the person behind the desk without a smile looking at me with his face expression been like - oh, what he wants. He made me feel so unwelcome by this point. I said good morning as i was approaching the desk and he made a nudge with his face back at me (like, what you want?) without even replying back. I didn\u2019t said anything more and i just explain to him what i wanted. He took my bag and he gave me a small ticket of my payment with just a number on it. Not even a receipt for the 10$ that i give him. He could easily take the money in his pocket!I was so desperate to leave my bag because nowhere else near the airport accepting to hold bags or personal items.I can\u2019t believe that in this hotel with a huge name are working this kind of people. Not even greet or smile to customers. Someone teach this guy about customer service and where he\u2019s working.Good for me is that i saw the name tag. His name is Doug." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.18236582694414002, "helpful_class": 1, "review_text": "A lot of these issues have already been mentioned but I want to add my voice. This is the first time I have felt compelled to write a negative review. I feel I am a pretty tolerable person. Room is small and old which is expected since the building is so old. Not a problem. The issues are the sounds and smells. As my wife and I approached the our room (#233) it sounded as if a rock concert was going on inside the room. I nervously opened the door of the room, certain someone was already inside partying. It was just the street noise. 6 or 7 speakers hang directly outside the window playing party jams until 2am at a VERY loud level and the windows and walls are extremely thin to the outside and between rooms. After two the volume is turned down but the music remains. Secondly our entire room smelled like marijuana. I assumed this was just our neighbors but other people have complained of the same thing as well so not sure what causes the smell. The last thing is the bed seems to be from the same era as the building. If you are over the height of 5 foot your feet are going to hang off the bed. I am also still trying to work out an issue of two rooms being booked and charged to my card. I will update this as to how willing the hotel is to refund my $50." }, { "user_review_posted": 314, "user_total_helpful_votes": 136, "expertise": 0.001992422469465, "user_cities_visited": 82, "review_days": 0.777656078860898, "helpful_class": 0, "review_text": "Tiny. In the bathroom there wasn't really anywhere to put toiletries which I find slows my morning exit. The photo makes the room look lovely - they are fine but very compact. The coffee maker didn't work. The bed was excellent as was the TV.. I liked that there was a luggage rack and good storage space carved out at the end of the bed. You could put several suitcases there if you needed to. Areas looked clean but in my room (I lost an earring and had to go hunting) there was a lot of missed areas so I wouldn't give them good marks for room cleaning here. The employees at this hotel are friendly and helpful. Enjoyed drinks in the bar - happy hour was nearly over so the front desk team suggested we make that our first stop. Thoughtful of them. This is an old building and a quaint hotel so I wasn't expecting palatial. Better cleaning and some sort of shelving or racks in the bathroom would have earned them a higher mark from me." }, { "user_review_posted": 115, "user_total_helpful_votes": 45, "expertise": 0.0017894065214990001, "user_cities_visited": 373, "review_days": 0.348302300109529, "helpful_class": 0, "review_text": "The Palomar is a wonderful hotel and is always my preference when visiting. The fragrance that fills the lobby is delightful. The afternoon drinks and appetizers are always lovely. On this particular visit, were given a beautiful corner room with a fantastic view of the city. The location is so convenient to shopping and too many restaurants to count. We were in town for DH's work, and the conference was held at a hotel closer to the airport. When it came time to switch hotels for the conference, I just couldn't do it. I checked with the front desk, and they worked with me to allow me to stay in my beautiful corner room while DH moved to the other place. Great staff!" }, { "user_review_posted": 23, "user_total_helpful_votes": 16, "expertise": 0.0032669861692780004, "user_cities_visited": 19, "review_days": 0.313253012048192, "helpful_class": 0, "review_text": "Nice location off the strip if you don't like all the L.V. Blvd traffic. Monorail station next to the hotel gets you to the strip easily. Not far from Fremont street as well. Rooms are very nice with the expected amenities." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 3, "review_days": 0.5503833515881701, "helpful_class": 0, "review_text": "Very well located in downtown, close to many restaurants and shops. Only drawback is the absence of breakfast but there is free coffee and tea and possibility to have a breakfast in a very close restaurant. Staff is really nice !" }, { "user_review_posted": 29, "user_total_helpful_votes": 25, "expertise": 0.0040749238091970005, "user_cities_visited": 63, "review_days": 0.742606790799561, "helpful_class": 1, "review_text": "We are on our last day at this hotel and it\u2019s been definitely worth the money. Came with family for my birthday and have had a fantastic time. Breakfast is included each day. No hidden \u201cextra\u201d resort fees and 2 hours of \u201chappy hour\u201d included every night with nibbles and all drinks included. Kids were swimming every night whilst we enjoyed the sunset and cocktails. Lots of kids so kids made loads of new friends. Fantastic family holiday. We don\u2019t want to leave." }, { "user_review_posted": 16, "user_total_helpful_votes": 10, "expertise": 0.0029239766081870003, "user_cities_visited": 13, "review_days": 0.15607886089813802, "helpful_class": 1, "review_text": "Great place to stay would stay again close to everything you can walk to wharf and trolley cars were just down the street lots of restaurnats to pick from this hotel is on columbus walgreens is 2 blocks away if need anything great hotel" }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 6, "review_days": 0.117743702081051, "helpful_class": 1, "review_text": "We purchased two nights from Hotwire for a weekend in SF and ended up being very pleased with the Chelsea. Front desk service was top notch. Muhammed and Allan both offered great customer service. Our room was on the west side of the building, with a wonderful view of the Golden Gate Bridge. The windows opened to let in the ocean breeze, although this is a busy street and neighborhood, so we closed them for sleeping. The bed was comfortable and linens and pillows were nice. The room was spacious and clean. The location was great for all the sightseeing that we did, since MUNI busses were available on practically every corner. There were lots of eateries (and shops) on both Lombard and Chestnut (one block north), and Union (three blocks east uphill). We would most definitely stay here again and recommend to friends." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.30065717415115, "helpful_class": 0, "review_text": "Very memorable birthday present to my daughter. All of us are happy coz we also travel different places near san francisco. Experience all the rides like cable car, shuttle bus, bart etc.. Enjoying the foods." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.137458926615553, "helpful_class": 1, "review_text": "The D is an amazing place to stay. I was just there over Labor day weekend and it was packed. The elevators worked just fine. I have read they had issues but not anymore. I joined the D club and got a players card and in 2 days racked up 90 bucks of free play. The hotel was nice and clean. While playing the slots the free drinks just kept coming almost faster than I could drink em. Great place to stay. We were on the 25th floor so no Freemont noise either" }, { "user_review_posted": 37, "user_total_helpful_votes": 10, "expertise": 0.001201797626822, "user_cities_visited": 43, "review_days": 0.014786418400876002, "helpful_class": 2, "review_text": "Everything about the Kahala Hotel & Resort is truly stunning. From the moment you arrive, and greeters meet you with fresh leis, you are treated to pristine surroundings and, for the most part, outstanding service and amenities.It's hard to beat the beach at the Kahala - white sand, turquoise water, and an abundance of activities keeps you mesmerized.We were drawn to the ocean on a daily basis, walked out on the coral reefs to explore, and canoed through the calm waters. We also fished off the reefs, and caught Cornet and Sergeant Majors and released them back into the balmy sea.There are four restaurants at The Kahala. The food is most spectacular at AranCino (although we didn't dine at Hoku's, which we understand is also award-winning). But seriously, being from an Italian family, my husband and I like to think we know good Italian food. And AranCino did not disappoint. We tried the Tasting Menu and Mamma Mia, it was beyond creative and delicious. Staff at AranCino is also top-notch, especially Cirus. Ask for him when you go :).Staff at the hotel were also outstanding - polite, friendly and extremely helpful. We happened to run in to General Manager Carmine Iommazzo on our way to do some shopping at the Kahala Mall, and he offered to drive us to it! Thanks again, Carmine :).There are a couple of areas we think The Kahala could spruce up - the staff at the Seaside Grill and the Veranda are just not into it. They seem bored, uninspired and in our experience are not customer-service driven. The only other disappointment for us was - wait for it - the toilet paper. In a luxury resort like The Kahala, we expected a toilet paper to match. I know that's stretching it in terms of things to complain about but it seriously makes a big different to us. Other than that, the rooms are well appointed and spacious, and really make you feel like you are in paradise.Last but not least, the staff at the onsite Dolphin Quest are clearly highly qualified, professional and love what they do. As a general rule, we don't think Dolphins should be kept in captivity but we understand that the Dolphin Quest research program benefits dolphins in the wild and that their work helps rescue dolphins that have been injured.Our experience at The Kahala was spectacularly magnificent!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.366374589266155, "helpful_class": 0, "review_text": "Excellent for short term stay with great local food close by. Staff were also extremely obliging and efficient. Breakfast, an extra, but wide range of choices. Well priced hotel/airport transfer service." }, { "user_review_posted": 16, "user_total_helpful_votes": 16, "expertise": 0.004744565817058, "user_cities_visited": 12, "review_days": 0.25082146768893704, "helpful_class": 0, "review_text": "The location is about 45 mins from BKK airport - if you jump in a taxi at the airport - always ensure they switch their meter on or they will try to rip you off. They make it sound like they are doing you a favour but it's a scam!!The hotel location was great - two minute walk from the delights of Patpong night market, bars and clubs!The rooms were stunning, very clean and modern with good views of the city!The rooftop pool is nice but very small - only about 10 sunbeds but I guess you don't go to Bangkok to sunbathe!!The breakfast was great, a massive selection of western and asian foods!The staff are all very friendly and can't do enough for you!Would highly recommend to anyone planning to stay in Bangkok that would like a bit of luxury!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.43044906900328506, "helpful_class": 0, "review_text": "Reluctant about staying there, mind was changed quickly. Clean rooms, service, Internet, all excellent. Will stay again when traveling to San Fran on business. Centrally located, walking distance to lots of restaurants, BART, Moscone." }, { "user_review_posted": 192, "user_total_helpful_votes": 55, "expertise": 0.001280389127956, "user_cities_visited": 137, "review_days": 0.501095290251916, "helpful_class": 0, "review_text": "We stayed for 4 nights and found this to be very comfortable. Our room had a super view of the bay and the San Francisco ferry terminal. Excellent lunch options were found right below us in the Embarcadero Center." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 6, "review_days": 0.4052573932092, "helpful_class": 1, "review_text": "The rooms are large and nicely appointed but every time I've stayed here there was a problem with something that was not fixed. Last year there was no cold water for 3 days. They wouldn't give me another room. I had to negotiate for some bottled water to drink. This year the toilet was clogged for 5 days! Maintenance came every day to fix it but it never worked. It was disgusting. Again, there was no offer of another room. Given this hotel is nowhere near the strip, you'd think the service would be trying to keep customers a little better." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.8762322015334061, "helpful_class": 2, "review_text": "excellent hotel , we were not disturbed by the harbour building works only when we stayed by the kids pool. we just moved along to the nice beaches/beach clubs some days. This works is going to be for the rest of the year at least. The kidz club is amazing for that couple of hour break from the kids. I recommend jumping on a buggy to other parts of the resort further along trying all restaurants - amazing ! Food amazing." }, { "user_review_posted": 118, "user_total_helpful_votes": 40, "expertise": 0.00153539161837, "user_cities_visited": 400, "review_days": 0.975903614457831, "helpful_class": 0, "review_text": "This is everything you would expect. A classic old (but updated and very well maintained) hotel with excellent service. They don't make them like this any more. Impressive lobby, high ceilings, beautiful dining areas and very nice guest rooms." }, { "user_review_posted": 11, "user_total_helpful_votes": 11, "expertise": 0.004744565817058, "user_cities_visited": 9, "review_days": 0.9698795180722891, "helpful_class": 0, "review_text": "One night stay for work in Vegas. So easy right off I-15. Bar if you want a beverage. Hot breakfast in the am easy checkout and a digital key for the room. My favorite part is being able to se the Raiders new stadium being built right down the street." }, { "user_review_posted": 90, "user_total_helpful_votes": 26, "expertise": 0.0012921892431980002, "user_cities_visited": 45, "review_days": 0.10405257393209201, "helpful_class": 0, "review_text": "We had a wonderful stay here for the 4th of July week. The rooms were clean and comfortable. From the minute we checked in, the service was outstanding. The front desk was friendly and helpful with a little jar of chocolates available to welcome you or send you off to the city. The hotel was quiet and peaceful, just what we needed after a busy day. We especially appreciated the service at the Bistro in the hotel. We had several breakfasts, dinners, and late night beverages there. The tables were comfortable for a group and everyone was so friendly and helpful. Our thanks to Denesia Wheeler in the Bistro who helped us several times. We would definitely return and recommend this Marriott. It is walking distance to the National Mall and there are several convenient spots nearby (CVS, Dunkin Donuts, Subway)." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.6971522453450161, "helpful_class": 1, "review_text": "The Watergate is my home in DC. I travel internationally for Business In very challenging environments And have come to love DC because of the Watergate and it\u2019s staff. The property is charmingly situated across the river And offers a perfect blend between the urban jungle And a natural retreat.The premises is immaculate, modern and extremely well kept.Mr.Babu Saine always elegantly dressed at the front desk taking care of all the guests, overseas every painstaking detail And is a man who looks after people that demand perfection in every way.The Watergate has an exquisite roof top patio perfect for meetings And the food thought the entire hotel is a delight ... you never want to leave!" }, { "user_review_posted": 33, "user_total_helpful_votes": 12, "expertise": 0.001655081098973, "user_cities_visited": 20, "review_days": 0.9600219058050381, "helpful_class": 0, "review_text": "My wife and I agreed this is the nicest place we have ever stayed, we had a 1 bedroom villa and it was stunning.The main room, the bathroom and the pool area were just gorgeous. The loo was outside which did not seem to make a lot of sense, especially at night when there would be insect company, but that is the only negative. The resort itself is lovely, flowers are abundant and the colours and smells are an assault on your senses. The smaller of the two main pools is the best example of this, and we often had this to ourselves. The backdrop is rice paddies and you can languish in the infinity pool watching ducks feed or a heron stalking through the long grass.The staff at the Dwaraka provide excellent service and are all so friendly, puts a smile on your face. We eat at the restaurant one evening and found the food to be superb and only marginally more expensive than in Ubud. The drop off/pick up shuttle service to Ubud works really well and makes life easier. The spa was very nice, having had a complimentary 15 min foot massage, we gave it a go, and it was good (but not as good as some of the day spa's in Ubud) and as a resort spa it was more expensive. If we get back to Bali, and I hope we do, then the Dwaraka will be the first place we book." }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 4, "review_days": 0.9315443592552021, "helpful_class": 0, "review_text": "Grunt and GrossRoom was not properly cleaned. There was feces on the toilet bowl when we Checked in. After traveling all the way from NY with a tired kid, that\u2019s the last thing I needed. We were compensated with hotel points but, I would not recommend this place at all. The elevators could not accommodate all of the guests and we had to wait forever for them. The rooms are dated and worn down and even being on the top floor, it was extremely noisy outside." }, { "user_review_posted": 89, "user_total_helpful_votes": 43, "expertise": 0.002235289304456, "user_cities_visited": 59, "review_days": 0.430996714129244, "helpful_class": 1, "review_text": "Stayed here for one night and enjoyed the experience in general. I like the interior design on this hotel and the staff I interacted with were all fairly nice and professional. Checkin/out was a breeze and the room was clean and matches the pictures shown on their website. A couple notes based on my limited experience:Goods:- spacious room- well stocked mini bar and espresso machine- tentative service provided by staff (I was greeted by name each time I phoned customer service/house keeping/in room dining)- beautiful lobbyBads:- the deadbolt on my from door was busted (see picture), not a big deal but things like this should have been fixed before guest is check into the room;- the AC/furnace makes very loud noise (like water dripping intensely) making it really hard to sleep. I had the worst sleep i could remember in any hotel room. Please fix this or provide ear plugs, please!- the in-room dining menu was stained and had grease all over the pages. Not a very appetizing scene...So, 5-star service averaged out by 3-star room condition (busted deadbolt and greasy menu and noisy AC), a solid 4.Will I come back? Yes, but next time I'll make sure to pack my earplugs." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.313800657174151, "helpful_class": 0, "review_text": "The hotel is wonderful and convenient for me. It's in the right location, but tucked away to be out of a lot of foot traffic. Everything is within walking distance. Oh... and there is a starbucks that smells wonderful as you walk into the hotel. Staff was very nice and our room was cleaned well. The hotel is close to the hospital, but the noise was not enough to interrupt my sleep. Great Pick!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.6944140197152241, "helpful_class": 0, "review_text": "My room was really wonderfully sized, including the bathroom. Clean property. Don\u2019t let the busy lobby fool you, my floor was very quiet and no street noise either. I stayed for a conference located in the same hotel, and it was very convenient. My only complaint is the food options; the Pantry was limited to sandwiches and very expensive beverages." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.32584884994523505, "helpful_class": 2, "review_text": "I stayed 2 nights as part of a business trip, paid $250/night for a standard 1-queen bed room. I would not recommend for business travelers.Walls are thin, and windows do not reduce sound from outside. So I was treated to sounds from neighboring hotel rooms as well as street noise from outside (revving engines, some shouting from passersby), seagulls calling, and the monorail whizzing by my window (on the 4th floor), all of which made restful sleep hard to come by. Overall construction and ambience of the hotel felt somewhat like a remodeled college dorm.Bathroom has no tub, just a small shower stall, though it looks like there would have been space for a tub or at least a decent sized shower.Desk/work area really too small to work at, and was crowded w/TV, coffee making stuff, etc. There is only a single roller blind on the window that completely blocks light and view - so no option for a sun-filtering curtain during the day as in most hotels.The \"queen\" sized bed seemed narrower than a standard queen bed but was comfortable. The \"european style\" duvet bedding consists of two duvets folded on the bed, neither one of which is quite as wide as the bed. Not sure what you're supposed to do with them when 2 people are sharing the bed.Despite that, the hotel does have some strengths.Location was convenient - I took the light rail link from the airport for $3 then walked a few blocks north from the Westlake station to the hotel. Walking distance to restaurants, shopping, Amazon HQ, transit, etc. as expected for a downtown hotel. Front desk staff helpful, pleasant, checkin was easy. My keycard stopped working after 1 night, they re-coded it at the desk. Daily paper available at the front desk, coffee/tee/bottled water included w the room." }, { "user_review_posted": 23, "user_total_helpful_votes": 42, "expertise": 0.008755139146745, "user_cities_visited": 85, "review_days": 0.895399780941949, "helpful_class": 2, "review_text": "We had 2 adjoining rooms in the Mailani Tower for 5 nights in June and an absolutely wonderful family experience. (Kids are in high teens.) Rooms were well appointed and comfortable w/ the pool and beach only steps away. Incredibly peaceful and quiet setting considering the hustle and bustle that surrounds the property. A ridiculous number of restaurants from fast food to 5 star all within walking distance and of course, simply the best beach in the Pacific. We've been all over the world (I have 1.4M FF miles) and we will certainly come back here, perhaps even in a few months... yes, it was that good!" }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 8, "review_days": 0.5542168674698791, "helpful_class": 0, "review_text": "Stayed in a standard king room for 4 nights. Most expensive hotel on our stay but relative compared to others in the area. Fantastic location in Fisherman's Wharf. Within walking distance of nearly all the main attractions in SF. Only used the bus to get out to Lands End and Golden Gate Park.The hotel building has some great history. Make sure you take the free National Park Service tour which starts in the lobby on Saturdays and Sunday. Very informative and you'll also get free day entry to hyde street pier and the ships opposite (normally $10 each). We also took advantage of the free bike hire from the shop next door. The hotel has 8 available a day but we still managed to get 2 at 11am on a Friday. We cycled across Golden Gate and used the ferry back. Hired for 6 hours at no expense.The hotel is nautically themed throughout. The attention to detail in the rooms is second to none and never comes across 'tacky'. The attached Blue Mermaid continues the theme and is great for breakfast and evening drinks.The Argonaut would get a 5-star from us but for a couple of things also highlighted by others. Firstly, the 'shop-like' price tagging of nearly everything in the room. I've never seen it before anywhere else and really doesn't need to be there. Second, the urban fee (~$25/day. Although we did get the most from it, using the $10 day discount and the bike hire, we still feel the cost would be better incorporating into the basic rate. It comes across as money-grabbing when again it's not really necessary. A facilities fee for in-room coffee and Wi-Fi is unreasonable.If you can get over the above annoyances you'll have a great time. The Argonaut is a really unique hotel in a perfect location." }, { "user_review_posted": 150, "user_total_helpful_votes": 46, "expertise": 0.0013784986575450001, "user_cities_visited": 52, "review_days": 0.742606790799561, "helpful_class": 1, "review_text": "The Marriott is across the street from Waikiki Beach, which is advantageous. Close enough to walk too, far enough not to have tourist traffic in the hotel. The sheltered beach is calm in the surf and makes a nice place to s wet I'm. The rooms are large, and ours has a small refrigerator. Nice sized full bathroom. Very clean. Robes and slippers provided. Balcony was large enough for two chairs and lounge chair with a great ocean view. I recommended." }, { "user_review_posted": 15, "user_total_helpful_votes": 8, "expertise": 0.002478943690463, "user_cities_visited": 5, "review_days": 0.20208105147864103, "helpful_class": 1, "review_text": "My 12-yr. old son and I stayed at Tahiti Village during the week of Thanksgiving, and we really liked the resort. We had a 1-bedroom condo with full kitchen, living room and laundry facilities. It was perfect. The steam shower was amazing! We did not swim in the pools or the lazy river, but they were open and others were swimming. We did use both hot tubs several times. The two grilling areas are very clean and convenient. The shuttle service was great and always on time. We definitely recommend this resort to all travelers who are looking for something different than the casino resorts." }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 11, "review_days": 0.716319824753559, "helpful_class": 0, "review_text": "Excellent hotel! Very nice for our family of 6. Rooms were great. Great location, we used Uber, Subway (1.5 blocks away) and a car rental to get around and each was easy to use from the hotel. Breakfast was outstanding every morning. Kids loved the hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7913472070098571, "helpful_class": 1, "review_text": "I would Highly Recommend the Dream Bangkok Hotel. The hotel is nice, buffet is excellent, staff is great! I will stay there again on my next visit. It is in a great location and easy walking or taxi ride to interesting sites." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 3, "review_days": 0.28696604600219, "helpful_class": 1, "review_text": "We stayed at Embassy suites because we were attending a wedding at the Halekulani resort. From the minute one of our family walked in to the lobby, they were the most accommodating, personable staff we have ever encountered. I understand that this is a tourist area and pleasantness is required, but these people act like they truly love to do what they a doing. I don't know if most travelers are rude or what, but just a couple of words of conversation and it was like we were family to them. Everyone went above and beyond if we had a request, even called the bus company to check on routes and times for our return trip from surfing because of the memorial day parade. Lleuellyn had a bright smile every morning when we headed for breakfast and a cheery \"how are you, what are you doing today?\" followed by a short conversation. We got on the elevator with a smile every time because it was contagious. Aldin at breakfast picked up where she left off, John the omelet chef, Kenny at the bell desk, Ray the night manager, Tali on the checkin desk that arranged a late checkout, and on and on. We'll stay here again next trip to Honolulu. The hotel is clean and fresh, the pool and the service at the pool bar are wonderful, the breakfast is amazing with made to order omelets and of course the fruit. Comfortable and roomy." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 8, "review_days": 0.45180722891566205, "helpful_class": 0, "review_text": "My daughter and I stayed here for a few nights in Bangkok and were overall very pleased with our stay! It's in a fantastic location off of Kao San Road, close walk down to the boat taxis as well. Check in/out was fast and easy( even with the language barrier!) and the room was clean! We used the pool every day and it was never very busy,as well it was clean and quiet with a great view! The only downside was the very hard beds....which we came to understand was common in Thailand.Staff were all very kind and helpful,and we would definitely stay again!" }, { "user_review_posted": 274, "user_total_helpful_votes": 69, "expertise": 0.0011122467142, "user_cities_visited": 140, "review_days": 0.309967141292442, "helpful_class": 1, "review_text": "We stayed at the Park Central for nights. Our room was very nice. It had all the details that really made it feel like something special. Our room was on the 35th floor. The bed was very comfortable with really nice sheets. I liked the feeling of the floor as I walked across it. We loved the floor to ceiling window that gave expansive views of the city. The shower and bathroom details were great. Overall we were really pleased with the room.We weren't pleased with the $30/day activity fee. The gym and internet access were lumped into it. The hotel is expensive enough so we think that fee should have been disclosed prior to booking.The hotel is centrally located near MOMA. There are terrific restaurants nearby. It's about $50 to take a taxi to the airport.Restaurant staff are friendly. We were glad we didn't have to walk outside on a cold evening. Food was so so." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.365279299014238, "helpful_class": 0, "review_text": "I visited a friend and whilst searching for am outlet to charge my phone, a dead mouse was discovered. This took place in room 205. Unacceptable! !! This is very very unacceptable ! Housekeeping needs to ensure thay each room is fully cleaned and prepared for the next guest." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9271631982475351, "helpful_class": 0, "review_text": "Had a great stay at the Hotel Emblem. Located in Union Square, it was a one block walk to catch the hop on/hop off tour. The cable car was also just a block away. Our hotel room was beautiful, and we enjoyed the freshly baked cookies and fruit set out each day! Also loved the sangria that was waiting for us when we returned to the hotel after a long day sightseeing." }, { "user_review_posted": 13, "user_total_helpful_votes": 12, "expertise": 0.004371111620366, "user_cities_visited": 9, "review_days": 0.785323110624315, "helpful_class": 0, "review_text": "The Dream Hotel was our first stop here in Thailand. Although the room was nothing special, it was clean and served the purpose. The hotel itself is within walking distance to some street vendors and restaurants and bars. However, it did seem like a trek for all the excursions we wanted to do. Where the hotel really excels is in the service! We received a warm welcome upon arrival, the concierge was always available and helpful, the food at breakfast and at the bar was always delicious and fresh, the bartender (Lek) was fun and friendly as well as served great drinks, and the spa services were more than worth it. Overall it was a great stay and great value for the money! We would stay again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5553121577217961, "helpful_class": 0, "review_text": "Clean and quiet hotel with excellent customer service and reasonable pricing. Great location too. Rooms are on a smaller side, but very cozy and high quality. Comfortable bed. Pool and gym are small, but still enough and both are nice. Hotel staff are very friendly, including cleaners. Will stay again." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.9008762322015331, "helpful_class": 1, "review_text": "My wife and I were in Waikiki staying at the Monarch Hotel. One of Wyndham's representatives, Noa, tried to sell us on the timeshare presentation. I listened but called him later that we would not be able to attend. We also called the Concierge a day before to inform them we would not be renting a car from them as well.One week later, Wyndham Vacation is not trying to charge me $175 on my credit card. This is disappointing that they are doing this." }, { "user_review_posted": 119, "user_total_helpful_votes": 81, "expertise": 0.0031942601602040002, "user_cities_visited": 256, "review_days": 0.42825848849945203, "helpful_class": 2, "review_text": "We have an annual trip to the area for a concert performed at a local venue. We've stayed here three times and it's always been excellent - particularly the service (and excellent breakfast, for us). Rooms are contemporary and up-to-date. Comfortable and clean. Evening reception could stand to have a greater variety of snacks, but - for a free reception with plenty of alcohol (!) - that's really a minor point.Everyone - from bartenders to office staff to housekeeping - are friendly and helpful.Considering the high cost of accommodations in the DC area, I think this Embassy Suites is an excellent deal. Will be back next year!" }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 7, "review_days": 0.542168674698795, "helpful_class": 1, "review_text": "I've always wanted to try this hotel, so I decided to stay a night there when I'm in Dubai.It was a great hotel, the location is in the center of Dubai. The accessibility to and out of the hotel can be considered among the best between other hotels on Sheikh Zayed Road. The room was spacious and very comfy. I liked that they have \"Amouage\" brand for bath amenities.I only regret that I couldn't wake up to try the breakfast, because Delphine restaurant looked appealing. I would definitely come back to the H, for more than a night." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 29, "review_days": 0.114457831325301, "helpful_class": 0, "review_text": "The location is fantastic. A few blocks north is the Art Institute with the best collection of Impressionist and Post-Impressionist paintings. The Chicago Architectual Foundation River Cruise is just a few more blocks north.The lobby of the hotel is kept up well and their bar is is a nice place to spen some time over drinks. Ask to see the Gold Room where they have weddings and the like. It is magnificent. As for our room. Although very clean, it was in need of basic maintenance. The walls needed painting. The molding was coming loose and separating. It is strange that this is the case since it would cost very little to correct these problems. BTW, although the room can be had for about $139/night on line, by the time all the taxe and fees are added the price is just shy of $200. Not the fault of the hotel, but these inexpensive repairs should be able to be afforded." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.392661555312157, "helpful_class": 0, "review_text": "This hotel makes you feel at home.VERY welcoming and helpful staff.Quaint atmosphere in one of best DC locations. I love itThe atmosphere is very charming. Rare to find in big city hotels: silent rooms!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.5290251916757941, "helpful_class": 0, "review_text": "On arrival my room was not ready but they provided me with an upgraded room at discounted rate. The staff were helpful, polite and easy to deal with after a long flight.The room was great for a short stay traveller. It was clean and quiet with all the amenities I required for the night.Check out the next morning was easy and they looked after my bags for the remainder of the day.Great location with easy access to the BART and to many areas of interest for myself nearby." }, { "user_review_posted": 15, "user_total_helpful_votes": 11, "expertise": 0.0034499246018610003, "user_cities_visited": 10, "review_days": 0.065717415115005, "helpful_class": 0, "review_text": "We are SPG gold memebers and have stayed at all of the SPG properties in San Francisco except the Le Meridien. This hotel is in a great location by the embarcadero and walking distance to the Ferry Building, Exploratorium, Chinatown, and Little Italy.The lobby has been updated somewhat but is showing its age. We were upgraded to an upper floor and our room was fresh and contemporary. The entire floor appears to have undergone recent renovations and the new decor is soothing with a lot of outlets and USB ports for all of the electronic gadgets. The bathroom did not receive much updating but was definitely better than acceptable.The downsides are that the walls are thin so we heard \"noises\" coming from the next room during the middle of the night that made it difficult to sleep. In addition, there was construction sound from above our floor during the middle of the day on Saturday. Be aware that Valet Parking is almost $60 per day plus tax so I would check local parking garages to compare rates. Hotel valet parking in the city is generally very expensive.All in all, it was an enjoyable stay. We will probably stay here again in the future just for the great location." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 6, "review_days": 0.36363636363636304, "helpful_class": 0, "review_text": "Beautiful room overlooking Union Square. Every amenity required, meticulous housekeeping and very personalized service. had breakfast each day in the Green Room where the menu was diverse, food was delicious and service was over the top. Each time I returned to the hotel I was greeted by name and the Adagio team were engaged with all the guests. Check in was efficient and every encounter with every associate was very positive. Best room, best staff and best value in the Union Square Area." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.8751369112814891, "helpful_class": 0, "review_text": "Awesome place, very welcoming and pleasant staff. I had 9 hours waiting time for my next flight,so went to the hotel. Saeed and his colleague who joined two weeks back from Shangri-la Columbo were outstading. They welcomed me with a smile and the security Supervisor (Egyptian) outstanding friend and guide. I will come back very soon to see you all guys. I had a very short but sweet visit to the hotel.kind regards to all and thanks to the gentlemen in the attached pictures" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.662650602409638, "helpful_class": 0, "review_text": "Hotel and location were beautiful! Great views on Mount Ranier and Puget Sound. My only complaint is that the pillows were TERRIBLE. Woke up with a neck ache each day. For the price they should include free water" }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 6, "review_days": 0.9649507119386631, "helpful_class": 0, "review_text": "Outstanding location, perfect if it is your first time in NY or you need to be close to TS, subway (1, 2, 3, N, Q, R, 7, S, A, C, E stations), Port of authority, Bryant Park, Central Park, etc.The staff was very helpful all the way! Everything I needed it was solved. Julie was extremely nice and always going the extra mile.The room was small but perfect to stay, I was there for a week and was very nice. It was room 502, at the front of the hotel so it was a just little bit noisy but I didn't mind. The bed is so comfortable that you don't want to get out of it.As I asked for a room at the front, when I arrived there wasn't any available so I got one on the other side of the building, 602 room (the pictures are from this room, I don't have any of the other one. The 502 room was a bit smaller but at the front) The restroom looked the same). The next day Julie got one room for me at the front.Everyday you have 2 water bottles for free, and 3 coupons, 2 for food in the city (burgers and hot dogs) and 1 for a drink in the tavern.Gleason's Tavern is the best. Breakfast is included and was always great! The staff was very nice and attentive. And the food is great!I would definitely recommend the Shocard to my friends!Thank you for making my trip so easy! I was traveling alone and it was perfect!MarciaI would just improve the block out curtains in the room." }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.62486308871851, "helpful_class": 3, "review_text": "Fremont hotel and casino has always been a place I wanted to stay when visiting Vegas (I visit 3+ times a year) but after my recent encounter, I will never! We went for dinner at Tony Roma's but while waiting for our number to be called we figured we'd grab some drinks at the bar. I decided to throw $20 into the machine at the bar and gamble for a \"free\" drink. My friend opted to pay for hers. While situating myself (I planned to stay relax, have a drink and gamble) I was setting up my game, putting my wallet back etc. The bartender came over and took my order, and I advised him I planned to stay for a bit if he wanted to wait for me to gamble enough to get a \"free\" drink. First spin.. $10 bet. He brought the drink back, slammed it on the counter and told me I better hurry up and gamble. Wait what?! I told him that was pretty unprofessional and he started yelling at me. Literally causing a scene and pointing at his boss (so he said) and telling me to take it up with him. So I did. And found out that wasn't his boss. So now I've been embaressed and lied to. They've now taken my drink away from me. Uhh ok? I pulled my money out and ask for the bar manager. He was nice enough to apologize and seemed to have been quite upset with the employee. But since I took the remainder of my money out of the machine, he took my drink and poured it down the sink.I work in a high end client based customer service environment... So this type of service was appalling to me. You should never have employees who yell at customers. There is never an excuse for that. As a manager, an apology is great, but that didn't fix the situation. I would suggest Fremont provide some customer service training to their frontline employees. (The New Gold Standard Book by The Ritz Carlton Company is a great book with wonderful customer experience standards) They are the face of your business. Enable your employees to make decisions and go above and beyond for customers to make a situation like this better. Although this situation is minimal on the grand scale of things.. I would never ever stay here simply for fear that there was an issue with a room, a credit card charge etc. What then? Obviously the staff here are not trained properly in customer service. Perhaps I've been spoiled with wonderful service at other Vegas resorts but I found this front line service unacceptable. I visited on Saturday February 10th at approx 8pm" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 2, "review_days": 0.676341730558598, "helpful_class": 1, "review_text": "My girlfriends and I stayed here the night before and after our NCL Hawaiian cruise for my 40th Birthday. The staff was very nice especially Julie who remembered me when I came back to stay after the cruise. The rooms are clean and spacioius. The bathroom is spacious also. When we arrived we were suppose to have a Mountain View and got upgraded to a ocean view which was wonderful. I also forgot my combination on my lock and had to have it clipped. While getting off the elevator the man was already there to clip my lock. This hotel is right down the block from the beach. There is a bus On the next block I believe it\u2019s the 13 bus that takes you to Walmart/target shopping area. It\u2019s about a 20 minute ride. There is a food truck called blue ocean seafood and steak about two blocks away that has a variety of delicious foods. The ship port is about 20 mins away. We took an uber there. There is also a shuttle to the airport that you can ask the concierge to book for you. We paid $16pp. The airport is about 30 mins away. Overall great hotel. If I came back to stay I would definitely stay here." }, { "user_review_posted": 278, "user_total_helpful_votes": 197, "expertise": 0.0033300072950570004, "user_cities_visited": 200, "review_days": 0.12979189485213502, "helpful_class": 1, "review_text": "I stayed here for 2 nights and found it a decent hotel. The staff were all very polite and helpful.The hotel is only a few minutes from Dubai airport and they operate their own shuttle service to and from the airport.The room was fine, spacious enough with a comfortable king sized bed. On site they have a pool and fitness room along with a pub and Mexican restaurant.The price I paid was also excellent, a third of the price of the hotel inside Terminal 3 which has become ridiculously expensive.The one irritation is the WiFi, I can't abide hotels that charge extra for the WiFi, just add a couple of $ to everyone's booking and do it for free; stop irritating your guests with this.But overall, happy to recommend this hotel for an overnight stop near the airport." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 5, "review_days": 0.108981380065717, "helpful_class": 0, "review_text": "We were expecting more, we wanted luxury but really just found an older hotel with a new coat of paint. No real complaints, everything was average, the views are great up there but I will stay elsewhere my next trip. We spent our first two nights in the city here and the Top of the Mark is a nice location with great views, but not overwhelmingly impressive. The staff was nice enough, but we opened our own doors with our luggage. I assumed we would get the 5 star treatment considering the rates for those two nights but not really. We were given a room at the end of the hall, near a stairwell exit and a storage closet of sorts, we'll both days starting at 5:00 am the doors began slamming, it was impossible to sleep in. The room was clean, nothing really \"wrong\" with it, but I have been in much nicer IHG properties for less. I know, location location, well we found a much better rate at a more central spot later in the week." }, { "user_review_posted": 43, "user_total_helpful_votes": 18, "expertise": 0.0019219468885750002, "user_cities_visited": 111, "review_days": 0.16648411829134702, "helpful_class": 0, "review_text": "Located within O'Hare this place is great for meetings. Go pick up your baggage and walk the tunnels to the Hilton. Check in was easy and fast. Room was excellent. Nice mattress and comfy pillows. All the amenities you could want or need. My only issue was I was not able to find a vending machine for drinks. Cokes/soda/pop/vitamin water were all over $3. I even walked out to the terminals and couldn't find anything. There is a mini bar with snacks and drinks in your room with exorbitant pricing. With that as my only complaint, all the staff I encountered were very nice and approachable. I didn't need to ask for anything. We had two days of meetings and the food was exceptional as well as the service and comfort of the meeting rooms." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 309, "review_days": 0.39923329682365805, "helpful_class": 1, "review_text": "This is the worst of Westin property you can stay at. Property of not well managed, room is very tiny and cluttered, and high chances are you would not get the room as pictured as room vary greatly from one another. Maintenance of the room is quite poor, front desk staff and including VIP manager are not trained well and not the friendliest. Elite member, stay far far away from this property. Only good thing is the location for those who care more about shopping in Waikiki rather than beach vacation.Pool is very bad considering their pride of the sister properties.Lobby is like from medieval age, decoration for the holidays is horrendous, can't describe with words.Very great disappointment for paying in the $550/night. This is not a 5 star hotel or deserve to be a Westin property, more closer to Fairfield in level of Marriott group or holiday inn express level." }, { "user_review_posted": 41, "user_total_helpful_votes": 21, "expertise": 0.002376319691697, "user_cities_visited": 87, "review_days": 0.058050383351588006, "helpful_class": 0, "review_text": "I have stayed in Vegas many of times. This resort was chosen by my friend. The rooms are large and clean. They little a little coffee shop for morning hangovers. :-) The hotel overall is very nice but the location brought it down to 4 stars. Stayed for NYE and streets were closed down. You have to walk to where you want to go. Being said that, a mile in heels was awful. Cabs are all full 2 blocks off the main strip during NYE. Nice hotel, but if you are looking to be in the action, not a good choice." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.40854326396495005, "helpful_class": 2, "review_text": "A refreshing experience to stay in a hotel where the staff finds serving the needs of the customer a pleasure and priority as well as a proper expectation of their job. We chose to afford a more spacious room as we had family to \"entertain\" one evening. Worth it to us." }, { "user_review_posted": 40, "user_total_helpful_votes": 20, "expertise": 0.002317113538563, "user_cities_visited": 33, "review_days": 0.6883899233296821, "helpful_class": 0, "review_text": "Room was very nice, pretty good size with a nice size bathroom too. You don\u2019t have coffee in room tho, which we missed. My husband had to get dressed go downstairs & buy a cup every morning. Ugh! Pretty clean, but really they cater more to younger crowd. Had a band or LOUD music every night that quit at 1 am every night. I know, cuz I never got to sleep until well after 1 am & we were on the 12th floor. On the casino floor they also have very loud music & dancers every night, so loud you can\u2019t talk to your neighbor. Like the hotel & I like music, but why do they have to keep it so doggone loud??? Also a/c was so loud couldn\u2019t hear tv at night." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.470427163198247, "helpful_class": 1, "review_text": "Let me start by saying I don't generally write reviews. Not because of anything other than I am generally satisfied with my service everywhere. I don't like writing negative reviews because I believe there are way too many people who slam businesses sometimes unfairly. Now that my disclaimer is out of the way, lets go!First, the entire trip was for our grandson to meet his hero! The White Swan was AMAZING! This is a well maintained truly historic building. Their service was well above expectations. There are some great dining choices close and there was even a small market across the street. If you want an adult beverage, two establishments on the same block that seemed friendly. I really want to give a special shout out to Daniel at the front desk who saved me from myself when I tried to adjust my reservation and almost lost my room! Thank you for your help! Another shout out to Leon who made us feel so welcome and really went above and beyond to answer all our questions and made me especially happy for our hotel choice. Although I don't frequently go to San Francisco, the White Swan WILL be my first choice because to me, guest service is my first priority in a property choice!!! Thanks to all of the staff for an OUTSTANDING stay!!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.352683461117196, "helpful_class": 0, "review_text": "After 11 hrs of flying Alohalani checked us in and she was awesome!!!! Explained everything and when we said we were celebrating our anniversary she had a bottle of champagne sent to our room! From the bellhop to the restaurants and everything in between the staff here were wonderful and we had a blast!!!!" }, { "user_review_posted": 12, "user_total_helpful_votes": 17, "expertise": 0.0067674427158040005, "user_cities_visited": 9, "review_days": 0.19058050383351502, "helpful_class": 1, "review_text": "My gf and I stayed here overnight before our trip to Napa. The hotel is little outdated and our room is small and not too clean. We could even find a toilet that didn't get clean too well. My gf and I also spent over $850 on spa (facial and massages), but didn't get the experience we expected. The masseuse was very rough on her hand even i told her 3 time to go softer. I came out from my massage with a pretty bad bruise on my upper shoulder both side :(. I was a planium with Marriott and the accommodation/experience is not for elite members at all. Definitely won't stay back here again" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.34446878422782, "helpful_class": 0, "review_text": "This is the best Hotel for a vacation in Miami Beach!! The Location to the Beach (for daytime) and the Ocean Drive (for the evening) is perfect. You get free Towels, Beachchairs and an umbrella. The bus stop for hop on-hop off is as near as the regular bus stop for a trip to Miami. The breakfast is simple but tasty. Everyone will find something. My Father stayed in that hotel last year in November and it was as good as this time. We stayed there all in all for 3 nights in 2 different rooms. Both rooms were clean and nicely decorated. The beds (box spring) were extremely cozy. The staff was very nice and helpful with taxi reservation and booking of the hop on-hop off bus.The refrigerator has given night noises, that was the only negative." }, { "user_review_posted": 577, "user_total_helpful_votes": 198, "expertise": 0.001555642373212, "user_cities_visited": 359, "review_days": 0.030668127053669003, "helpful_class": 1, "review_text": "This is a typical boutique-style DC hotel with older-but-comfortable rooms and kitchenette. My room was clean and comfortable. Desk staff were friendly and helpful. The free breakfast is a nice continental spread - very nice. There is no hotel restaurant, but there are lots of restaurants within walking distance. Wine reception in the evening is a nice way to relax. Location is very convenient." }, { "user_review_posted": 19, "user_total_helpful_votes": 12, "expertise": 0.0029559167697460003, "user_cities_visited": 105, "review_days": 0.46604600219058, "helpful_class": 0, "review_text": "Rooms are not as big as pictured online. Restaurant and bar and room service absolutely outstanding. Rooms are clean and well maintained. Front desk is fast, smart and polite. Shuttle service is convenient but wish it was more than just every 30 minutes. Housekeeping was somewhat inconsistent but rooms are very clean. Very good location with lots of walkability. Eat in the restaurant. The IHOP next door is just as expensive and the food is horrible there. Best breakfasts ever in Jimmy's. All service staff polite and helpful. Shuttle does NOT go to the airport but will take you to the light rail that does go direct to the airport. Was first \"upgraded\" to a Spa King room. This means that there is a giant jacuzzi tub as the focal point of your hotel room. It is a bigger room and nicer views but not an \"upgrade\" in my book. We moved to a regular room. Because near a hospital and also downtown there were often sirens at night that disrupted sleep." }, { "user_review_posted": 14, "user_total_helpful_votes": 5, "expertise": 0.0016235557447070001, "user_cities_visited": 10, "review_days": 0.7584884994523541, "helpful_class": 1, "review_text": "Excellent location right in the heart of Waikiki with both a pool and beach access.The staff are friendly and accommodating, the rooms are nice and it was wonderful being able to keep the door open at night and listen to the waves crashing while we slept!We requested an ocean view (different from ocean front - just be mindful) and when we got to the check in, the lovely team member organised an even better room for us after we explained the reason we wanted the room was to be able to sit and watch the water on early nights in as we had my 6yo with us on the holiday (I went with a friend).The only hiccup for me was they didn\u2019t have pillows with some substance and with chronic back issues, that\u2019s a concern. But, I was able to buy a great one cheapily at Ross around the corner. I find hotels of this level do have back up pillows so that\u2019s why I thought it may be worth noting...The other thing to note is it\u2019s a big hotel with lots of rooms so waiting for lifts can be tiresome.But .., all in all... exceptionally happy!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.650054764512595, "helpful_class": 1, "review_text": "Thank you Liz, let us check in early\u263a\ufe0f she is very welcoming. The is bigger than I saw on picture. Hope we having fun in this beautiful city. The hotel is closer to transportation. Thank you Liz again." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 5, "review_days": 0.937020810514786, "helpful_class": 0, "review_text": "Excellent hotel, the room is very big and nicely decorated. Superb bathroom, really big, with separate shower and nice view.Very attentive staff always looking to help. Very good breakfast with all sort of options and also special items fresh from the kitchen.Pool, Gym, all very good facilities." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.740416210295728, "helpful_class": 1, "review_text": "UDENI :I Enjoy Emirates Grand Hotels near the Dubai Mall ,near the Metro station house keeping room Ms Udeni cleaning excellent service, i will coming back here. I am staying 10 days breakfast is okey. THANKS" }, { "user_review_posted": 71, "user_total_helpful_votes": 21, "expertise": 0.001325618945938, "user_cities_visited": 84, "review_days": 0.43483023001095206, "helpful_class": 0, "review_text": "Stayed here when the conference hotel was sold out. My boss found it and liked the fact that it came with breakfast. Rooms were large. Fireplace was a cool bonus. Elevator was a novelty; only rode it once. Daniel, who checked me in was courteous and informative of all the amenities. I think it was Jake who arranged for a car service the next morning for a ride back to the airport for my return flight. Checked on happy hour on Tuesday but didn't see anything going on. All in all a wonderful stay, and convenient location. Try Hopwater Distribution across the street or Bacchus Kirk a few blocks south," }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.501095290251916, "helpful_class": 2, "review_text": "Do not stay so much more in Bangkok value for money was rubbish your better of staying somewhere that knows how to run a hotel.... it's like a Circus lots of clowns Location rubbish.... food rubbish" }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 8, "review_days": 0.25903614457831303, "helpful_class": 0, "review_text": "This hotel is such a great place to stay.The rooms are large and very clean.Very pleasant and helpful staff.The complimentary breakfast is very good.The hotel is not near the strip but is in walking distance.The hotel is very quiet.The hotel is minutes from the airport.Love the roof top pool gym and fireplace." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.541073384446878, "helpful_class": 1, "review_text": "One of the best hotels with price value compared to others and highly recommended. Best service. They keep asking you in whatsapp if you ever need anything and they reply fast.They are very fast and friendly staff and super clean." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.013143483023001001, "helpful_class": 0, "review_text": "Great place to stay. Awesome location, close to the Warf, and walk across the street to catch the world famous SF trolly. Rooms are clean, staff is friendly and helpful. The cowder at the hotel restaurant The Blue Mermaid is world class, and the 5 o'clock beer and wine tasting in the lobby is free. Highly recommended." }, { "user_review_posted": 220, "user_total_helpful_votes": 41, "expertise": 0.0007944389275070001, "user_cities_visited": 78, "review_days": 0.099123767798466, "helpful_class": 2, "review_text": "We were in San Francisco for 2 nights at the beginning and end of our Napa visit. We chose the Ritz Carlton for our stay and could not have been more pleased with our stay.From check in to check out the service was superb.Our room was on the Club Level. We had access to an array of delicious food and beverages.We truly enjoyed our stay and are looking forward to out next stay at a Ritz-Carlton." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.297371303395399, "helpful_class": 0, "review_text": "Location is perfect. Just on the Magnificent Mile, the hotel gives walking access to almost all popular locations. Rooms are not big, but clean and nicely decorated. Breakfast in above average. Staff is helpful." }, { "user_review_posted": 24, "user_total_helpful_votes": 38, "expertise": 0.007576593475302, "user_cities_visited": 19, "review_days": 0.099123767798466, "helpful_class": 2, "review_text": "It was difficult to decide on an overall rating for this hotel as it combined areas of excellence with 'room to improve'. We arrived early evening, straight from the airport; the valet service was excellent and remained so for the four days of our stay. A problem with my partner's credit card on arrival was smoothly and politely managed, and we were shown to our room, or what was effectively a small two floor apartment, with its own patio and hot tub. Downstairs there was a tiny kitchenette, lounge and restroom; upstairs (via a spiral staircase) a pleasantly appointed bedroom and ensuite. Slightly stunned and starving after a nine hour flight from Heathrow and the trauma of immigration and car hire, we sought out somewhere to grab a burger before bed, but the chap we asked was, though willing, not very helpful. Undeterred, we struck out across Washington Avenue only to be stopped by a torrential tropical downpour! We sheltered in a shop doorway--the shopkeeper very kindly asked us to enter the shop if we were getting wet--until the rain eased, but after a further 15 minutes gave up our search and returned to the hotel to seek sustenance. We ordered burgers, only to be told that the kitchen had run out of meat to make them with; a request for the fish on the menu was similarly unsuccessful--they had run out...we settled for fried shrimp (him) and calamari (me); perfectly acceptable but not what we had hoped for, which kind of set the pattern for the remainder of our stay.We stayed for four nights; each evening the hotel offered complimentary wine and nibbles (red wine good, white wine almost undrinkable, nibbles good) and we enjoyed sitting in the small gardens near the small swimming pool--usually occupied by children. We tried out our hot tub, slightly anxious about the thin screen of bamboo that only partially concealed us from the main road and passers-by on the pavement. While the tub was hot and the bubbles all we might have hoped for, the bath salts provided had mostly dissolved in the tropical downpour of the night before and the loungers and towels were respectively damp/wet as the towels had not been replaced after the rain. Making the most of the sun after our hot tub was a mistake as the humid damp conditions and the greenery made the patio a breeding ground for mosquitos...we stocked up on insect repellents and bite cream the following day and sported our unsightly red, swollen and highly irritating bites for the first week of our holiday. The experience meant that we didn't subsequently use the patio at all. The accommodation was spotless and well-tended, although bed making/room refreshing was done late in the day and outside towels caught in subsequent rainstorms were not replaced, nor was the hot tub cleaned of twigs etc.; the hotel lounge/restaurant area/lobby needed redoing/freshening up....However, the staff were polite and friendly; the manageress recommended some very good restaurants, the people serving the evening drinks and nibbles were cheerful and helpful, a request for milk to put in our morning coffee/tea (made in our room using our own kettle although complimentary beverages were available in the lounge in the mornings) was promptly satisfied with a small jug of fresh milk at no extra charge; struggles with the telephone system when sorting out the credit card issue were resolved with the help of the reception staff--as was the credit card issue; a warning to others--if upgrading your choice of vehicle at the car hire centre make sure you check how much extra it is going to cost!--so overall a pleasant stay at the Angler's and would have rated it as 'good' had that been an option." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.42223439211391, "helpful_class": 0, "review_text": "Excellent location close to multiple metro stations. Spacious room with a great view. Helpful staff and wonderful breakfast. The pool area (41st floor) is exposed to sun starting from noon, although it might be a bit windy at times due to the location in upper floors." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.897042716319824, "helpful_class": 1, "review_text": "needs better maintenance and staff training. Bathroom was very poor with mould, leaking fixtures and broken fixtures. The executive lounge is the worst I have ever been in. Poor food, poor service and poor access to drinks and snacks.. In fact they were locked up!" }, { "user_review_posted": 27, "user_total_helpful_votes": 8, "expertise": 0.001328151499176, "user_cities_visited": 75, "review_days": 0.6133625410733841, "helpful_class": 1, "review_text": "Even though it looks like there is a pool, its just not even foot deep! Jacuzzi got cold water in it! Hotel rooms are nice, clean, but no view, no balkony. We got 7th floor and that is even lower than lobby." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.103504928806133, "helpful_class": 0, "review_text": "Two fun filled days in Chigago and a super centrally located hotel. Sofitel Chicago did not disappoint! Friendly helpful staff, crisp clean room, modern decor and a really comfortable king bed with a featherbed top. A great value! Our first stay at Sofitel Chicago and we will be back!" }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 5, "review_days": 0.1013143483023, "helpful_class": 0, "review_text": "Stayed in the Tower and the room was very nice and spacious with 2 balconies. Everything was really nice and the location is excellent! All of the staff are extremely professional and courteous, most notably our maid and all of the valet staff were very helpful and very friendly! Would recommend this hotel to anyone and will definitely stay here on my next trip." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.20427163198247503, "helpful_class": 1, "review_text": "Definitely one of the finest hotels I've been to. The services and amenities are great and efficient. The reception allows great flexibility allowing later check-out upon request. Will check-in definitely again on the next trip! Keep up the great work!" }, { "user_review_posted": 47, "user_total_helpful_votes": 48, "expertise": 0.004847861658696001, "user_cities_visited": 32, "review_days": 0.467141292442497, "helpful_class": 1, "review_text": "Rarely is my opinion of a hotel at greater odds with the TripAdvisor consensus. Our problems began the moment we saw the room. It had been described as a \"partial oceanview\" (which I verified in a telephone conversation with the reservation department.) What we actually saw was the high rise next door. The ocean and beach were visible from about one square foot of the room. We could see the ocean from the balcony, but since the room was so near a noisy eight lane boulevard, the balcony was barely usable.There were other problems with the room. There is no drawer space whatever, a very low bed, and no comfortable chairs. The TV remote was so unfamiliar in its operation that eventually we had to call service to explain its idiosyncrasies.I knew that the hotel's location required a bit of a walk to the beach. What I didn't know was that the ocean floor at this particular stretch of beach was extremely rocky (I understand that there are much more user-friendly beaches elsewhere in Waikiki.)The menu of hotel's new restaurant did not look appealing to us, so we didn't try it -- but there are many good eating places nearby.On the plus side, all of the hotel's staff whom we encountered were both friendly and efficient. I particularly want to mention Veronica, at the concierge desk, whose valuable assistance with tours did much to reclaim Modern's reputation for hospitality." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.8072289156626501, "helpful_class": 0, "review_text": "Thanks a lot room service manager Mr. Nour, for the amazing stay and sending my requests. The staff also was very friendly with us thanks a lot for making me and my family happy and will back soon . This hotel soon will be number One if making same service each stay." }, { "user_review_posted": 299, "user_total_helpful_votes": 165, "expertise": 0.0025687891928550003, "user_cities_visited": 337, "review_days": 0.9337349397590361, "helpful_class": 0, "review_text": "Small intimate hotel. The best thing about this hotel is definitely Leire Falcon, an amazing concierge. Great bar atmosphere in the basement, love the coasters. Breakfast service could not have been better and many options on menu. Front desk very friendly and efficient. Great location for White House and everything that goes on around White House day and night protesting interesting. Our rooms faced Saint John church. Bedroom was fabulous, clean and decor very period appropriate. No coffee in room but room service is available. The bathroom will disappoint because of size, very small and inconvenient. Regardless of small bathroom I will be back." }, { "user_review_posted": 74, "user_total_helpful_votes": 57, "expertise": 0.0036292499053170004, "user_cities_visited": 220, "review_days": 0.07667031763417301, "helpful_class": 1, "review_text": "Though this is definitely a beautiful, luxury property, we were disappointed to get an garden-view room even though we were booked for sea view. The room was nice if a bit small. We were unable to sit on the beach due to winds and only got half of our umbrella&chair fee returned. Our favorite part of this hotel were the beach-front bar and caf\u00e9. The drinks were superb. The neighborhood is very nice too with lots of good shopping and some restaurants. We did eat at the Azur on site, which was very good. Duke's next door also great." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7157721796276011, "helpful_class": 0, "review_text": "The rooms are very clean, comfortable, and modern. The building is quite old, but everything is so immaculate and well-maintained it only adds to the character of the place. I have to give a shout-out to the quality of the room service food, too - it definitely isn\u2019t your typical perfunctory hotel kitchen fare! Overall, I was thrilled with the place and would stay there again." }, { "user_review_posted": 48, "user_total_helpful_votes": 40, "expertise": 0.0039354150575600004, "user_cities_visited": 31, "review_days": 0.002738225629791, "helpful_class": 2, "review_text": "I stayed a few times in this hotel , during my christmas holiday.I booked via accor website and one time via accor call center.I payed with a credit card , because i`m a sliver accor member I get a free drink wich I took to my room.I stayed on 10th floor , with a nice vieuw,The reception staff is OK , but one lady was very helpfull (she got braces).you have free wifi also on 10th floor still good , and you can get a 20min free internet card at reception to use computer at loby.the location is the best !!!!! 1 mtr from BTS Skystrain Nat stadium , 2 mtr walk to bus stop no. 15 en 47 that go to grand palace and khao san road.The location is the best ever !!!!!!There is one point, I did not realy trust the concierge from the desk in the mercure part of the hotel, i got a taxi to bkk intl airport early morning it took 20min but cost 500 Thai bath.when I got back at ibis, I told this to reception staff at ibis, first the litte reception men did not realy care , but then I got angry , because 20min in a taxi for 500 thai bath is just crazy.So becarefull with using taxi services from the concierge desk at mercure part, it dosn`t feel right, there is someting ....just be carefull." }, { "user_review_posted": 75, "user_total_helpful_votes": 25, "expertise": 0.001507962779065, "user_cities_visited": 72, "review_days": 0.5569550930996711, "helpful_class": 1, "review_text": "We stayed at this hotel because we were cruising the next day. When I found the hotel on line it was 8 miles from the cruise port, I didn't realize 8 miles could be more than 45 minutes! But it ended up being perfect. The manager was so kind she recommended places nearby and gave great directions to get to Pikes Market. Price was great also! Use uber to get around they were very reliable during our stay and less expensive than a car or taxi." }, { "user_review_posted": 277, "user_total_helpful_votes": 418, "expertise": 0.007215834923685001, "user_cities_visited": 342, "review_days": 0.97973713033954, "helpful_class": 1, "review_text": "Very good, clean, quite and comfortable hotel based in the George Washington University part of town. It's also about 2 minutes walk from the Metro (Foggy Bottom) and lots of shops too. It's about a 5 minute ride towards the centre of town or 2 stops from Arlington Cemetery.Check in was fast and easy (as was check out). The rooms were large with a separate kitchen and a lot of space outside of the bathroom for getting ready etc. The restaurant downstairs is also rather good though a little bit expensive.Exactly the type of hotel you would want to stay in if you were visiting Washington for the sites for a few days or family etc at the local university. Very good." }, { "user_review_posted": 23, "user_total_helpful_votes": 10, "expertise": 0.002000489328324, "user_cities_visited": 11, "review_days": 0.629791894852135, "helpful_class": 0, "review_text": "We stayed at the Hilton Financial District last week and we must say the location is amazing. You can walk to most tourist sights, like fisherman\u2019s wharf, pier 33, many restaurants etc.The downfall of this hotel is that the walls are paper thin and you could people doing the horizontal mambo just from walking off the elevator from the hallway as well as when you were inside your room. I\u2019m glad we weren\u2019t traveling with kids." }, { "user_review_posted": 33, "user_total_helpful_votes": 11, "expertise": 0.001507962779065, "user_cities_visited": 16, "review_days": 0.17086527929901402, "helpful_class": 0, "review_text": "We stayed two nights here and wished we had stayed longer, both for Chicago and for this hotel. We opted to upgrade our room to a suite at check-in as we have a one year old son (so having a bit of distance from him sleeping is good). It's a block from the subway station which is great. There's plenty of very good restaurants around, as well as fast food, bars, convenience stores, etc. Really wanted to check out the Berkshire Room and the Bakery but unfortunately couldn't fit them in (time or stomach-wise).Rooms were clean and in very good condition. Mini-bar was for the most part well-priced which was appreciated. The place is full of cool little touches that just add to the experience. The gym and spa looked very inviting. Air conditioning is a bit noisy, but do you care? We didn't.Also liked the extras - Google Glass was a cool thing to try out, and my wife thoroughly enjoyed the morning joe service. Nothing seemed like too much trouble for the staff which was great. We picked the place up for what seemed like a good price to us, so I doubt you'd be disappointed if you stayed here. I will be back the next time I'm in the city, that's for sure." }, { "user_review_posted": 30, "user_total_helpful_votes": 12, "expertise": 0.001831623082864, "user_cities_visited": 12, "review_days": 0.550930996714129, "helpful_class": 0, "review_text": "Stayed at El Cortez Hotel and Casino and was very pleased. Our room was very reasonably priced,beautiful, very clean and really cozy.It is a short walking distance from Fremont where we love to hang out. Will definetly stay there again." }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 28, "review_days": 0.08871851040525701, "helpful_class": 2, "review_text": "After staying at the NYC Muse Hotel and declaring it my new go-to Midtown Hotel, I was very excited to stay at Hotel Palomar in SF. This hotel is very similar, nicely appointed, friendly helpful staff, clean; however there is one disturbing difference --the nightclub/restaurant in Palomar's atrium. I was there for business which the staff understood because I was in a block of rooms for the conference, so was going to bed earlier than the nightclub's clientele. The distinct conversations I could hear through the closed windows I was able to mostly drown out with the white noise app on my phone for two nights. However, on Wed night, I returned to my room at 730 to find it pulsating with the music being played until 10 and the shouting and cursing of patrons continued after the music stopped until 1030. I will be staying elsewhere on my next visit because I pay well for a nice room that is clean and quiet. If I wanted to be a part of the club I would have gone down to the bar." }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 7, "review_days": 0.292442497261774, "helpful_class": 0, "review_text": "Across the street from Union Square. Cable car stop is just a few steps away. Plenty of shopping within walking distance. We didn't rent a car, just took the bus or BART, the SF subway.The room is clean. We like the older style with high ceiling. We bought a 2-day hop-on-hop-off bus pass and toured all the attractions on our list." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "Our reservations were made with the wrong Tahiti property, we planned to stay at this one, the Village but when we tried to check in, we were informed our reservation was at Tahiti Resort, which is a sister resort. Completely shocked and disappointed, we asked if there was anything that could be done. Initial response was no, asked to see the manager and again was told no. However, bless Jamie's heart, she went the extra mile, did whatever magic needed to happen and got our reservation switched to the Village from the other resort. Crisis averted! Truly was a vacation saver. We loved everything about this resort, staff were great, food/drinks were wonderful and the shuttle worked out perfectly for the places we wanted to visit. We would definitely return to this resort but will double check to make sure we have the Tahiti Village chosen before hitting the button to reserve. Note to whoever is in charge..... having 2 \"Tahiti\" properties in Vegas is misleading. Perhaps a name change to avoid these mixups in the future?" }, { "user_review_posted": 212, "user_total_helpful_votes": 34, "expertise": 0.000668278028642, "user_cities_visited": 387, "review_days": 0.518619934282584, "helpful_class": 1, "review_text": "Staff at this hotel are great, views from the rooms are stunning. The elevator is extremely SLOW, add 5 minutes for the wait time for the elevator. The furnishing are old and worn like most domestic Hilton properties. Executive Lounge is nice, but very limited food and beverage selection. Valet parking is quick and responsive. Easy walking to major financial spots in San Francisco." }, { "user_review_posted": 52, "user_total_helpful_votes": 34, "expertise": 0.003064021931946, "user_cities_visited": 24, "review_days": 0.534501642935377, "helpful_class": 1, "review_text": "First time to experience The Okura Prestige Bangkok for my buddy trip with my friend in late August 2017. The perfect location makes us easy to do everything in central Bangkok and the Central embassy shopping mall is located just across the street and easy to get access to siam through BTS skytrain from the hotel. We got a warm welcome from the concierge and the front desk and we chose to stay in corner room with bigger room which was a wise choice to choose to upgrade as really worth to enjoy a bigger room in such a nice luxury hotel.The breakfast was really delicious and with variety of western and asian style cuisines to choose in the buffet, the egg dishes are freshly made by order and especially enjoy the egg white omlette dishes.To conclude, it is worth to try even the price is a little bit higher than the other luxury hotels in Bangkok.Ps: Just a little comment for the way to access the hotel at night, the escalator connecting the BTS Phloen Chit station and the hotel entrance only operate until 8pm, it would be better to operate even more late night as some guests would be bothersome if they come back to hotel from BTS skytrain at night." }, { "user_review_posted": 15, "user_total_helpful_votes": 12, "expertise": 0.00377358490566, "user_cities_visited": 99, "review_days": 0.083789704271631, "helpful_class": 1, "review_text": "So we decided to stay in DC while in the area for an extra day. We chose this based on a price we saw on Hotels.com. We got the room for half of retail price and figured it was going to just be OK. It was more than that. We were in a suite that had a small kitchen and two queens. Great people at the desk and spotless room. Loved it. When we decided that we were going to go see the Sights of Washington DC we looked at the map and noticed that EVERYTHING we wanted to see was within walking distance. The Lincoln Memorial is within blocks as well as The Smithsonian, The Capital, Washington Monument and Vietnam Wall memorial plus much much more. Great Location Great Staff. ... Only downside is parking. No parking except for Valet at $34 per day plus tips. That sucked but we found street parking on a Sunday so it was free. Will defiantly be staying again here" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 9, "review_days": 0.845564074479737, "helpful_class": 0, "review_text": "We chose this property due to its proximity to C2E2 2019, making our reservations immediately following C2E2 2018 directly with the hotel. Unfortunately we didn\u2019t notice they reserved the wrong weekend. Throughout the year we called the property directly several times to confirm details of the reservation and the error went undetected. When we arrived to check in we were informed our reservation was for the following weekend. They did find us a room, talked us into a room upgrade and then double-charged us for it. Plus our room looked like it hadn\u2019t been vacuumed for a week. At checkout when we asked if there was anything they could do to help us we were told they couldn\u2019t do anything because \u201cit was your fault. You got an email with the dates so we can\u2019t help you.\u201d I reminded them we had verbally confirmed the reservation directly with them several times for C2E2 weekend and was told that didn\u2019t count.We called the Marriott Marquis Chicago (an adjacent property) and although they had nothing available they contacted a sister property and we spent the remaining nights in a lovely boutique hotel nearby.We have already booked two rooms at the Marriott Marquis Chicago for FOUR nights for C2E2 2020 - for the correct dates!" }, { "user_review_posted": 24, "user_total_helpful_votes": 9, "expertise": 0.0017102504689390002, "user_cities_visited": 17, "review_days": 0.750273822562979, "helpful_class": 1, "review_text": "We stayed here for four nights. It is our first visit to Thailand and the location of the hotel is great for exploring the city with public transport a short walk away. Check in was very welcoming and our room. (14th floor) spacious and clean with all the facilities we could need. We visited the swimming pool on a couple of occasions and it was great to chill out there after a day touring the city. The hotel has a rooftop bar and it\u2019s lovely to enjoy a cocktail there overlooking the city. Breakfast caters for all tastes and there is plenty of choice. We didn\u2019t sample any of the hotel restaurants as there as so many good reasonably priced places to eat nearby." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.37185104052573903, "helpful_class": 1, "review_text": "We paid cash on the day of our arrival for our 2 night stay at this hotel but when we arrived home we saw that we had been charged again on our credit card - used to book our room and to cover incidentals of which there were none. When I saw I'd been charged again, I queried it with the booking agent who then contacted the hotel to explain that we had been charged twice. The hotel said that they had no record of a cash payment and because my receipt was not stamped or signed by Alexis staff, they said that there was no record of a cash payment and asked if I knew the name of the staff member that took the cash payment - I don't know her name so that was the end of the road. I have a receipt for the full payment that I made in cash but it isn't stamped. My credit card shows 2 payments - one for each day. Be careful and ensure that you have stamped and signed receipts for your bill when you leave." }, { "user_review_posted": 147, "user_total_helpful_votes": 55, "expertise": 0.0017061221487380002, "user_cities_visited": 49, "review_days": 0.6369112814895941, "helpful_class": 2, "review_text": "An older hotel with smallish rooms and baths that need updating but otherwise this place has everything you could want in a hotel in Waikiki. Would recommend if you want to be close to the action on a budget." }, { "user_review_posted": 15, "user_total_helpful_votes": 3, "expertise": 0.000860642171466, "user_cities_visited": 11, "review_days": 0.170317634173055, "helpful_class": 0, "review_text": "Stayed for a long weekend with my family (kids ages 5-12). Great location near Washington Monument. Near Tidal Basin great for a run. Staff aims for superlative service and usually succeeds (kudos to front desk mgr Holly, front desk staffer Wil, concierge staff Jack/Lynne/Orlando and hostess Candida). From valet park to check in to the comfortable, quiet, spacious rooms, fantastic showers, etc, this hotel is getting everything right 99%. The breakfast is excellent, room service efficient and tasty. Pool is warm with scenic views and comfortable lounge seating. Gripes: Lots of the gym equipment did not seem to work properly, and the kitchen staff at breakfast needs to remember who ordered what. But, those are merely quibbles, not significant flaws. We would definitely look to stay at the Mandarin on our next trip to DC." }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 3, "review_days": 0.11171960569550901, "helpful_class": 1, "review_text": "I have stayed at and recently reviewed this property on May 25, 2015. This hotel has improved its service is just 2 months.I decided to take a chance and stay at the Aqua Waikiki Pearl hotel to see if service has improved or declined in just a couple months.At first I was weary but hey - everyone including businesses do deserve a second chance right.Upon checkin we were greeted by Dee the guest service agent at the front desk. She had the best smile this time around - and acceptionally friendly. She extended the unique Aloha spirit one comes to expect at a hotel in Hawaii.Dee clearly explained all the benefits to the daily resort charge administered by the property. This time around I was not forced to take any unnecessary beach towel cards that charges $30 each if not returned upon check out.Again we were placed on the third floor. This time around was much quieter even though there is surrounding construction. I'm glad I decided to give this hotel a second chance as it was still quite comfortable and nicely located in Waikiki.It is wonderful having a clean and very spacious room with two queen sized beds and air conditioning is a must for our hot Hawaii summer days with temperatures reaching well into low to mid 90's.I'd definitely return again to this hotel. Management said they are looking into possibly getting VALET parking for guests as parking is very limited on the property and additional parking is roughly a block away.As a former employee in the hospitality industry I am well aware what service is for interaction with guests. This time around I was more than happy to experience that expectation.Hopefully my next visit I'll be able to meet the General Manager Lynette Eastman and say HI. Thanks for a wonderful stay. I look forward for more in the future." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.297371303395399, "helpful_class": 0, "review_text": "Will definitely look for an Omni Hotels and Resorts when I travel. Loved the ease of checking in and out, staff knowledge of the area, food and best options for their guests; the staff is genuinely helpful-bar none" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.513691128148959, "helpful_class": 0, "review_text": "Pros and ConsPros1. The location is amazing, right on the river. Close to most main attractions in city. We walked everywhere, Millennium Park, Navy Pier, restaurants, bars, EVERYWHERE.2, Hotel is beautiful. Room was clean and comfortable and the lounges were great for relaxing between activities,3. The staff was friendly and accommodatingCONS - very minor1. Loud. I think the hotel offers some sort of sleeping package that comes with ear plugs. Ask for it. I was awakened a couple of time by wailing sirens passing on the street below.2. We arrived at hotel hours before check in. We had booked a queen room. We were told the room would be ready on time, but if we wanted a room right then, there was a room with a full size bed. We were tired and we took it. The room was so small, like tiny house small. This didn't bother me too much since we didn't plan to spend much time in the room, but if you need more space or a bigger bed, hold out for a queen room.3. The coffee machine in the lounge is in high demand because it makes coffee, cappuccinos, lattes. You will wait behind at least on person every time you go for coffee. However, there is a Keurig in the room, so if you're rushed, you can just make the coffee in your room and wait for no one.All in all, I thought it was a great hotel and would definitely stay there again!" }, { "user_review_posted": 290, "user_total_helpful_votes": 91, "expertise": 0.001413096827951, "user_cities_visited": 265, "review_days": 0.075027382256297, "helpful_class": 1, "review_text": "We stayed at the Hampton Inn prior to leaving for a cruise. The hotel has a shuttle to the cruise ship ($7) and is very close to the Space Needle and the monorail that drops you off near Pike Place Market.The staff at this Hampton are very, very helpful and knowledgeable about the area. The hotel itself is exactly what you would expect in a Hampton Inn - clean, modern and comfortable. The breakfast was quite good too." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.9824753559693311, "helpful_class": 0, "review_text": "Great place to stay and the employees are all the best you'll ever find in hospitality. The location is right in the middle of DC and they'll provide a ride to any location in DC. The food in the hotel makes it difficult to what to eat anywhere else in town. Try the steaks and you'll taste what I am talking about - the best in town!" }, { "user_review_posted": 35, "user_total_helpful_votes": 18, "expertise": 0.0023864693179480004, "user_cities_visited": 37, "review_days": 0.5328587075575021, "helpful_class": 0, "review_text": "We arrived at Tahiti Village on a Monday and were able to check in early thankfully. All staff we encountered the entire trip was wonderful and smiling. We booked through Interval World timeshare exchange and stayed in the Royal Tahitian unit. Plenty big enough for us and the other couple staying with us. We could have easily had another four people stay with us seeing as both units had pull out couches. The room had everything we needed and was clean. Beds were comfy and pressure was great in the shower. My hubby loved the steam shower, it gets hot! We went shopping for groceries and liquor at the local Costco and cooked a few times in the unit. The balcony was great to relax on too.We stayed in room 2309/2309A in the third tower which had great view of the pool and was close to the lobby and central grill area. The grounds, grill and pool areas are well kept and nicely landscaped. Lots of kids enjoying the pool and lazy river. We utilized the shuttle to Fremont Street and the strip multiple times. This is a great offering for those that want to have a few cocktails while out and about and not have to worry about driving. We tipped our drivers each and every time. Get in line early for peak times, the shuttle can fill up quickly.We did rent a car the week we were there but you could easily use Uber and the shuttle offered at TV to get around. Parking wasn't a problem. We could usually find a spot close to our unit.Tahiti Village is a great place to stay off strip for couples, families with kids that want a relaxing break from the strip action. We look forward to bringing our kids back with us next time.Thanks Tahiti Village! We will be back someday!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.23822562979189402, "helpful_class": 1, "review_text": "I was unlucky enough to be staying at the Melrose in March when temperatures in Washington went into the upper 70s. However, they had not turned their central air conditioning on yet. I had a hot room and was miserable in a boiling meeting room. Melrose, you have a lovely facility but really missed it with me on this one. Pay attention to the weather forecast." }, { "user_review_posted": 7, "user_total_helpful_votes": 13, "expertise": 0.008905912580192, "user_cities_visited": 5, "review_days": 0.10952902519167501, "helpful_class": 0, "review_text": "Love this hotel. We got a great room on the corner on the 5th floor with both sea and city view. Spent the evenings on the roof balcony with the best view. So nice!!! Coffee from starbucks to cook in the room, parking garage below the ground. Safe area in easy walking disrance to the sea and downtown." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5394304490690031, "helpful_class": 0, "review_text": "Mattress is lumpy and uneven.Most suites do not have air conditioning. Top floor suites are roasted by the sun and the room remains hot well into the early morning hours.No bug screen on the windows. Since there's no AC, the windows must remain open, right?Elevator is slow and old." }, { "user_review_posted": 56, "user_total_helpful_votes": 13, "expertise": 0.0010166926750830002, "user_cities_visited": 17, "review_days": 0.36911281489594705, "helpful_class": 0, "review_text": "This was a basic hotel very small room , was clean , comfortable , quiet , lift was slow on some occasions , bathroom very tiny , staff very friendly and helpful , no microwave,fridge , safe just basic , coffee only available in the mornings" }, { "user_review_posted": 46, "user_total_helpful_votes": 16, "expertise": 0.0015783237146730002, "user_cities_visited": 97, "review_days": 0.062431544359255006, "helpful_class": 0, "review_text": "We had 3 nights at the Thompson. Great hotel good vibe close to the shopping precincts and walkable to Navy Pier etc.Very nice rooms with excellent bathrooms.The bar is warm and friendly and there are plenty of eating and drinking options nearby." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7097480832420591, "helpful_class": 1, "review_text": "My friend had a bachelorette party at this hotel, at first nothing went according to plan. However Sherrod and jade we're super attentive and hospitable. The room did not have a refrigerator they sent one up to the room. They gave the party a round of shots, even sat and spoke with us at the bar. They really went out of their way to make our stay over the top." }, { "user_review_posted": 32, "user_total_helpful_votes": 9, "expertise": 0.001255103166721, "user_cities_visited": 14, "review_days": 0.45454545454545403, "helpful_class": 1, "review_text": "I booked the Hotel on Expedia due to its location and price point. I did not know it is the oldest hotel in Vegas, 111 years old! The room we had was very noisy and drafty, and it was pretty small. The bathroom was small also, but had the neat old-style tilework in the shower/tub area. If you were sitting on the toilet it made it nearly impossible for somebody else to get in the bathroom. The shower head was nice and worked with decent psi, but getting the controls for the water temp stable was difficult. The bed was clean and very comfortable, as well as the pillows. No coffee maker or fridge and almost no outlets, but power strips. We probably should've upgraded to the suites, but we couldn't afford it. In their defense, the suites may be better insulated, not sure about that. Not a hotel we will ever stay in again." }, { "user_review_posted": 53, "user_total_helpful_votes": 55, "expertise": 0.004927769762605, "user_cities_visited": 33, "review_days": 0.33077765607886, "helpful_class": 0, "review_text": "This place is fantastic. Like going back in time. The real Hawaii Five O experience. You can hear every argument, door slamming and toilet flushing ..... Loved it!! Brought back awesome childhood memories. The rooms are perfect, you can lay in bed and reach everything but you do have to get up to use the toilet. Set in an industrial area so no annoying tourists to deal with and not a beach in sight. Take a walk to the freeway and check out the new camp ground!! Remember though that this place has guns so don't bad mouth anyone. You can walk to the airport from here for a quick get away. The guys in the office are super helpful. Loved the old surfboards on the ceiling. Highly recommend a stay here. One night is not enough." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.484118291347207, "helpful_class": 1, "review_text": "My daughter and I stayed here for two nights. Great location. We stayed in the River View suite. Had a beautiful view of the Hudson River. Suite has two adjoining rooms with a bathroom in between them. Rooms are small but perfect if you are just sleeping there. Front desk staff was extremely helpful and polite. Easy access to the subway. Would stay there again." }, { "user_review_posted": 87, "user_total_helpful_votes": 34, "expertise": 0.0017869802823400002, "user_cities_visited": 33, "review_days": 0.8871851040525731, "helpful_class": 0, "review_text": "I have said in other post - never judge a book by its cover -- externally the Solitaire is nothing flash, but the rooms are very good and if you upgrade to executive you get use of a private lounge (got a chance to look inside). I was told they shut down and renovated for two years, well it has been worth it.The staff are very good and it is located within walking distance to bars and restaurants.I would recommend the Solitaire and will stay again next trip." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.12979189485213502, "helpful_class": 1, "review_text": "Great location, friendly staff, nice breakfast and great ocean front view at a reasonable price (for Waikiki) made our stay enjoyable.The front desk staff found us a good deal when we suddenly moved hotels and really saved the day." }, { "user_review_posted": 69, "user_total_helpful_votes": 58, "expertise": 0.003970595525364, "user_cities_visited": 104, "review_days": 0.309419496166484, "helpful_class": 0, "review_text": "This is our last day at this hotel and I would fully recommend it. We have stayed at numerous hotels in Waikiki but think we would now come back here.The breakfast buffet provided has many choices and we always managed to get a table, even during very busy time of 9-10am. Staff provide you with a warning for final drinks / food before they start closing. The buffet provides a good start to the day, then at 5.30 we enjoyed the complimentary snacks, drinks and good live music. Never stayed anywhere that provided all that as part of the room rate.We liked the great location. Previously stayed at Ilikai hotel which was good for walking to Ala Moana mall but this hotel much more central to restaurants. We regularly walked though Trump hotel to Saratoga Road to get the $2 Pink line trolley bus to the mall and back. This is very handy.The pool is great for kids and adults, would recommend going in morning as later in day gets very busy, however always seemed to be seats available. Spa nice as well and staff regularly walk round to provide drinks and food.We were on top floor level 21 and enjoyed a wee view of sea/mountain, and handy as we could always get in the lift down!I did a tour to Shangri-La (Doris Dukes museum which I'd recommend as change from sun/sea) and when I asked for taxi they provide the hotel taxi- a stretch limo which was a bit of fun.The staff are very friendly and have just provided a CD of Hawaiian music as a goodbye gift.If I could request one thing it would be a few mugs, plates in the wee kitchen. We usually bring food from the foodlands supermarket a couple of nights which is fantastic (unfortunately they are reloading in Ala Moana so currently closed).Free wifi was good and we felt the suite size was excellent and met our needs with comfortable beds, 2 TVs, and efficient air con.We enjoyed our stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.414567360350492, "helpful_class": 0, "review_text": "This hotel is horrific. When we pulled up we were surprised (not in a good way) by the location. When we checked in, they upgraded us, which was nice. We got to our room and it was awful. The beds were unmade. There was hair in the shower. And the wall paper was peeling off the walls. Aside from being dirty, this hotel is so outdated. We went back to try to explain this to the front desk, but they just looked at us with a blank stare on their face. They didn't try to help, or offer to move us to another room. We ended up leaving and booking a last minute hotel elsewhere. The photos online do NOT match this hotel. Consider yourself warned. Don't book this hotel." }, { "user_review_posted": 75, "user_total_helpful_votes": 20, "expertise": 0.001184302475265, "user_cities_visited": 11, "review_days": 0.7382256297918941, "helpful_class": 1, "review_text": "We revisited this hotel after major renovations for a 10 night\u2019s stay.As we entered this hotel at 1pm on a Sunday afternoon, we were impressed by its new look with elements or Japan and north west California.As we approached the front desk, we were met by a friendly staff.After I informed him that we\u2019re checking in, he pointed me to another staff on his right who was negotiating with a lady on her 3 page bills.I was surprised by the logic of having the same staff for checking in and out.Most hotels we had visited always have the check-in and cashier organised separately by the simple logic that most approvals would want to check-in and unload the belongings swiftly while checking out always tend to be more time consuming.Like many of the arriving guests would wonder, like me, why would the staff who greeted me didn\u2019t offer to check us in.While checking, the staff who had double duty as the cashier informed me that I could use my room card for getting coffee in the lobby by swiping my room key.What he didn\u2019t inform me was there would be a daily $27 plus tax Guest Anenity Fee for WiFi, using gym, in room coffee/tea, Lobby newspaper, unlimited filtered water(only in lobby) and some other minor benefits.This morning I went down to get my coffee and found out it would cost $4 for a cup which I duly paid by swiping my credit card(not room card!).Add insult to the injury, I couldn\u2019t find any cream or milk next to the coffee machine.I asked the front desk staff, she suggested that I went downstairs to the restaurant to get my half and half. I thereby voiced my complaint and asked her to inform the management.The lobby coffee machine set up was state of art which I must admit.I also appreciate that having the 3 types of milk/cream would require maintenance and labor.However, I couldn\u2019t get around the Hotel policy which would require the hotel guests to go downstairs just for a dash of milk or half and half.To avoid the trouble, I stopped by the neighborhood grocery store to get my own small carton of half & half, which I\u2019ll bring it down with me for my coffee tomorrow morning." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9835706462212481, "helpful_class": 0, "review_text": "Thank you again Harbor Court. We have stayed here on multiple occasions and you never disappoint. Thank you Mandy for your endless knowledge of food, fun and entertainment. Your location is beautiful and convenient. We will return." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.8132530120481921, "helpful_class": 0, "review_text": "Jumeirah Beach Hotel is one of the places that people won\u2019t forget.This is my first place in here. I spent 2 weeks is this amazing place, everything is good starting with the view of the whole city of Dubai and the fascinating view of the Beach along with Burj Al Arab.The working team starting with the reception to the waiters all of them are super Friendly and nice.During my stay in here I get to know most of them, we have the everyday chit chat.I would like to thank them all for the amazing service Starting with the manager Gracia and all the team of The Kitchen.Thank you for having meLooking forward to staying with you guy again next time" }, { "user_review_posted": 15, "user_total_helpful_votes": 13, "expertise": 0.004097245209459001, "user_cities_visited": 10, "review_days": 0.33734939759036103, "helpful_class": 2, "review_text": "A lovely hotel with the 5 star service you would expect. The rooms were ok but would recommend a junior suite as we were upgraded to this and it was lovely. The food in the restaurant is delicious. Only slight issue was we were quite a way up the hill so it was a bit of a trek to get to Union Square and a long way from the wharf. Wouldn't recommend visiting San Fransisco in school holidays again as sooooo many people, very cold (had to buy sweatshirts) and you have to queue well over an hour for a tram - nightmare! It was much better when we went 3 years ago outside the school hols! Would recommend taking the boat to the island over the water as weather much better but no beach just a town." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 4, "review_days": 0.8285870755750271, "helpful_class": 0, "review_text": "Great Hotel, is very well kept, very clean, friendly and polite staff, very good breakfast having a large variety of food. I highly recommend it. Location is not bad too although not very central. We had a very early check out (5am) and we were provided with a light breakfast for take away each even though their breakfast opening hours usually starts at 6am." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7070098576122671, "helpful_class": 0, "review_text": "Sarbi was great! She really helped us out. We arrived early and she set things up for us to have early check-in, which was so appreciated!! We really appreciated the warmth and great service! Our hotel stay was great!" }, { "user_review_posted": 195, "user_total_helpful_votes": 87, "expertise": 0.002055695600879, "user_cities_visited": 100, "review_days": 0.21412924424972601, "helpful_class": 1, "review_text": "We stayed here recently because we wanted to experience this luxury hotel and recreate some photos of a trip my parents took many years ago when they stayed here. On arriving via the shuttle service, we were greeted by several of the staff, with one putting leis around our necks. What a nice touch. Check-in was easy and they took care of all of our luggage. We've stayed in nice places, but never this fancy. We stayed in the tower and unknown to us, part of our room price included a light breakfast and evening drinks and appetizers. That was a pleasant surprise. We didn't have the nightly turn down for some reason but that was fine. I had trouble finding the ice machine so one of the housekeepers showed me where it was and gave me a couple chocolate coins! I'm not sure I've ever been anywhere where the staff has been so friendly and helpful. The location is so convenient to shopping and of course, the beach." }, { "user_review_posted": 49, "user_total_helpful_votes": 27, "expertise": 0.0025648127506540004, "user_cities_visited": 56, "review_days": 0.42935377875136904, "helpful_class": 0, "review_text": "If my bathroom was not the size of a small closet I would have given 5 stars. Very disappointed about the bathroom but this is a older property and I am sure there are limitations. Had a suite with amazing view of the White House. Great location. 5 Star customer service." }, { "user_review_posted": 6, "user_total_helpful_votes": 25, "expertise": 0.020118430247526003, "user_cities_visited": 2, "review_days": 0.34611171960569503, "helpful_class": 3, "review_text": "Stayed Sept 22-25 (I'm still here)And the hotel room is INFESTED with bed bugs. Called hotel manager and the laid back attitude about it is infuriating. They don't seem to care. When security and maintenance came to my room, they mentioned it happens frequently and hate to come to the rooms on these \"calls\"...... Um, I'm sorry.... Frequently? GROSS!I've been offered no medical treatment, no compensation to buy creams, no courtesy calls, no nothing. I'm ANGRY. I'm covered from head to toe in bites. Do NOT stay at this hotel." }, { "user_review_posted": 293, "user_total_helpful_votes": 198, "expertise": 0.003170450005065, "user_cities_visited": 156, "review_days": 0.13143483023001, "helpful_class": 0, "review_text": "The main plus about this hotel is the sleep quality. It has the best sleep quality I've experienced so far in Bangkok. They didn't spare any expense on the pillows and the mattress. The rest was more than a good nights'rest. You are not just recharged.Dining at this hotel is a little short. Breakfast at the Zeppelin Restaurant is OK but for lunch I suggest The Bridge Restaurant which is on the overhead bridge to Don Mueang International Airport which offers an amazing value for a buffet lunch.WiFi is a letdown. It was slow and at times disconnected with my phone. However, no issues with the iPad or laptop. So this could be the equipment I have.Then for those with time to spare, take their shuttle to the Futur Mall for some shopping." }, { "user_review_posted": 101, "user_total_helpful_votes": 81, "expertise": 0.0037831985780500004, "user_cities_visited": 138, "review_days": 0.6193866374589261, "helpful_class": 0, "review_text": "The whole family loved this hotel. Room was very clean, well appointed and spacious. All staff were friendly and helpful. Both factors a nice change from NYC.The location is good if fisherman\u2019s wharf is what you\u2019re into. Close walk to the water but far enough away to be quiet. Lots off places to eat walking distance, both for breakfast and dinner. See my other reviews in SF for food options. Surisan is a must visit for fusion American Korean for dinner or even Bfast. Really close too. Boudin is also must visit for clam Chowder in their sourdough bowl (chowder ok, bowl amazing).TIP: it\u2019s a short hotel so ask for top floor if possible to try and get a view. We had none on 2nd floor which was almost street level. No issue though with noise but felt need to keep curtains closed for privacy." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.7886089813800651, "helpful_class": 0, "review_text": "The front desk always makes me feel so welcome whenever I\u2019m there. Especially Sara, it could be months between visits and she always remembers me. The bar staff are also welcoming and friendly. It\u2019s like a second home." }, { "user_review_posted": 131, "user_total_helpful_votes": 76, "expertise": 0.0027062471099250003, "user_cities_visited": 115, "review_days": 0.099123767798466, "helpful_class": 0, "review_text": "expensive but perfect for sleeping in the airport. you only have to walk 30 metres after baggage claim, go throug a corridor over the highway and you are in the hotel. very conveniant. we ordered some food that never came. very convenient for resting some hours" }, { "user_review_posted": 55, "user_total_helpful_votes": 22, "expertise": 0.001831623082864, "user_cities_visited": 24, "review_days": 0.503833515881708, "helpful_class": 1, "review_text": "This is my second trip to D.C. This time we stayed in a part of the city nicknamed NOMA. Check in at the Hilton Garden Inn was easy and efficient. Staff was extremely friendly. We didn't receive a welcome \"basket\" (bottled water and assorted extras. Maybe this isn't standard for this property?)We stayed in a king room with a view upgrade on the top floor. The bed was really soft and comfy. My husband wants me to add the the pillows don't suck!Midway through out stay we had to switch to a double queen. The switch was on me and again the staff was excellent and accommodating.This property is located right next to a CVS, grocery store and assorted take always (5 Guys, McD's, Dunken Doughnuts to name a few). There is also a metro station (NoMa- Gallaudet U) 5 minutes away. Union station is maybe a 20 minute walk.The downside of this property is the homeless but they're in every large city.I will be staying there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.21303395399780903, "helpful_class": 0, "review_text": "My wife and I stayed there last week and we loved it. Ismeris was awesome. She took care of all of our needs plus going out of her way. The room was unbelievable and we loved Bazi restaurant which is apart of the hotel. So cool to sit outside and watch the people. Can't wait to schedule another visit!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.08433734939759001, "helpful_class": 0, "review_text": "Room amenities were top notch, including high end materials in the bathroom and bedroom area. Staff even made sure to greet me with a bottle of water on my way back from a run around the city. Spa / workout facility had top notch views, equipment, and support staff. I am looking forward to my next business trip so I can stay here again. Only minor issue, I left for work one morning at 9:30 and the lobby was already out of coffee." }, { "user_review_posted": 42, "user_total_helpful_votes": 52, "expertise": 0.005900495473484001, "user_cities_visited": 894, "review_days": 0.679079956188389, "helpful_class": 0, "review_text": "What ever happened to the old Mayflower? I used to bring Heads of State for big conferences and meetings. Presidents had their inaugural Balls here. Now it is a 2 star with poor services, no bathroom extras, nothing to get excited about, food unimpressive, a sad visit to somewhere I enjoyed since the 1960's. It has gone sadly downhill and probably never will recover. It is only good if you want a cheap, family hotel close to the centre of Washington." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 10, "review_days": 0.38499452354874003, "helpful_class": 0, "review_text": "We recently stayed here, it's very central to Waikiki, beach access is a block away, plenty of restaurants nearby. The staff were very nice and helpful, our room was very spacious and comfortable. The daily breakfast was very light, we were expecting more. Overall we had a lovely week" }, { "user_review_posted": 15, "user_total_helpful_votes": 8, "expertise": 0.002478943690463, "user_cities_visited": 17, "review_days": 0.5065717415115001, "helpful_class": 1, "review_text": "Stayed at this resort July 2nd, 2017 thru July 9th, 2017. I had great check-in experience. The young lady at the front desk allowed me to check-in around 12:30ish and it was very quick. There was an attempt to get me over to the \"welcome package\", timeshare presentation commitment, but I declined and there was NO pressure from the employee.I stayed in a 2 bedroom on the 8th floor of, I believe the Tulum Building, as I requested. The room was very clean, the beds were comfortable and the water pressure was good. Dish TV is their cable company, pretty good channel selection. From my room, I had no issues with the free WIFI. None at all. I was even able to stream from my laptop with no buffering issues.A very nice pool area. I went every morning from about 9:30 am to 11:30-12ish. Were there kids, of course. Was is super packed, no. It's a pool. Families are there having fun. No issues at all.I didn't use the Fitness Center or the Game Room.I only had one meal, breakfast, at the on-site restaurant, Caribe Lounge. It wasn't great. A little over cooked. The restaurant is a little pricey, but I guess you're paying for the convenience.For me the location is great. I did not want to be on the Strip, but close to it. An easy, quick drive or Uber. You are surrounded by stores, restaurants, coffee shops and expressways. Easy access to everything.Parking is free & there seemed to be plenty, BUT there isn't much covered parking. So, if you stay here in the warm/hot months like me your car will be hot as hell. Maybe they should invest in putting up shade in their lot.There are some reviewers complaining about the Timeshare Sales.... well yeah, they are a Timeshare, it's what they do. You should have known and expected it when you booked a stay here. Research, people. But like I said, I declined in person at check-in without any pressure from them and they called once on the phone.. I declined and told them I had no interest, they never asked again.Overall, every employee I came in contact with was very polite and welcoming. My room was updated and very clean. This is family oriented with children of all ages, so expect that. If you're looking to party all night, this isn't the scene for you... stay on the Strip. I would recommend this place to others." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.27272727272727204, "helpful_class": 0, "review_text": "Friendly, helpful staff. Smaller older nice hotel. Enjoyed the atmosphere. Close to transportation. Good restaurants in the area. Good location. Will stay there again. Will recommend to friends and family. Nice little courtyard to relax in." }, { "user_review_posted": 373, "user_total_helpful_votes": 117, "expertise": 0.0014125133597140001, "user_cities_visited": 95, "review_days": 0.12541073384446802, "helpful_class": 0, "review_text": "We had two rooms at the hotel for the week-end. The hotel itself is nicely restored. The common areas are not air-conditioned. We had rooms in the old part. Our air-conditioning worked very well, but in the room of our son and his wife, it initially was not working at all. After the thermostat was replaced, it was still not functioning well.Don't look too closely at the tops of the columns inside and out. I guess they are too high to keep clean.The location is excellent - in the middle of Waikiki and on the beach." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.124315443592552, "helpful_class": 1, "review_text": "This is my second time to stay at the Hyatt for a family vacation. This time for six days. The hotel is good, rooms are big and clean, beds are comfortable, and is very close to the awesomely fun packed Fisherman's Wharf. Breakfast is very good in terms of quality and variety.Points to watch out for are noise levels in the rooms. The walls aren't too sound proof for if you are unlucky with babies crying or kids yelling in a room near you, or loud people in the corridor you will get disturbed.The wifi is complementary which is much appreciated, but the signal becomes really poor and disconnects for long periods at night even when you opt for the premium option.Would I stay there again? Yes but after I've checks other hotels. Would I recommend it? Yes if you plan to spend most of the day out." }, { "user_review_posted": 32, "user_total_helpful_votes": 5, "expertise": 0.000648240097098, "user_cities_visited": 13, "review_days": 0.26013143483023, "helpful_class": 0, "review_text": "We walked around the Tidal Basin with our four kids to get to the monument. Was worth the walk to see it from the inside. I love this one at night too. Hard to get to be so moving! The refreshment kiosk near there was the perfect pick me up to walk to the nearest metro." }, { "user_review_posted": 39, "user_total_helpful_votes": 52, "expertise": 0.006362867336055, "user_cities_visited": 224, "review_days": 0.0065717415115, "helpful_class": 0, "review_text": "I stayed in a studio apt and my friend had an adjoining one bedroom apt. Both were fantastic. The hotel is just off Las Vegas Blvd. free parking plus I had a balcony with a view of the south end of the strip.Bed was very comfortable. Staff were helpful and efficient. No major problems. Would definitely stay there again" }, { "user_review_posted": 45, "user_total_helpful_votes": 70, "expertise": 0.007441735015386, "user_cities_visited": 35, "review_days": 0.7174151150054761, "helpful_class": 1, "review_text": "We decided to book here after enjoying our stay at Trump Las Vegas in April 2018. Rates are reasonable considering this is an upscale hotel. Nothing to complain about here. Beautiful building! The renovation here is amazing. They kept the \"old style\" and made it look new at the same time. Staff is very friendly. We didn't eat here - very pricey - plus the fact we like to get out and try other restaurants. The location is the best of all hotels in Washington (if your main goal is the National Mall, White House and Capitol Buildings). Make sure you go up the clock tower to see the amazing view - it only takes 20 minutes. Starbucks conveniently located at the rear entrance along with the clock tower elevator. Sat at the bar and spoke to a very friendly bartender while enjoying the view of the atrium. Beds are comfy and rooms very well appointed. Loved the high ceilings and the automatic curtains. Turn-down service was nice too. Valet Service was pricey - I don't think there is another parking option. The only bad thing (and very minor) was the windows on the outside need a good cleaning. I think they still had the salt on them from winter.We even saw a Trump son and his wife who were staying here as well. I would highly recommend!" }, { "user_review_posted": 28, "user_total_helpful_votes": 26, "expertise": 0.004397786920130001, "user_cities_visited": 18, "review_days": 0.118838992332968, "helpful_class": 2, "review_text": "We moved to this hotel after the tour of the west coast we were on finished in SF and we wanted another few nights in SF (we booked this a while ago). This hotel is great, so clean, fresh modern and friendly staff. The free shuttle from reception to union square/ fishermans warf or Japan town is a nice touch. The rooftop terrace is a compete bonus also, handy to go to for a cigarette rather than standing out in the street plus the views are amazing. Could be improved with a fridge but has iron, coffee, safety deposit box (free and located in the room) and a spacious bathroom as well as a comfortable bed. No AC just a standing fan but it's SF so AC isn't a required thing to have and it didn't impede on our stay. Comparing this hotel to another one we stayed in a few blocks away this is the outright winner , location is good , about a 10 min walk to union square but like mentioned the free shuttles are very handy! Would recommend and would return to this hotel!" }, { "user_review_posted": 19, "user_total_helpful_votes": 3, "expertise": 0.0006562251374870001, "user_cities_visited": 9, "review_days": 0.68236582694414, "helpful_class": 0, "review_text": "This particular hotel fit our needs very well. As accommodations in San Francisco tend to be quite pricey, this hotel is affordable and a good value. The property (with FREE indoor parking) is clean, friendly staff and good location. Easy walk to many restaurants, as well as the Golden Gate bridge and the piers." }, { "user_review_posted": 148, "user_total_helpful_votes": 42, "expertise": 0.0012674044451600002, "user_cities_visited": 287, "review_days": 0.041621029572836005, "helpful_class": 0, "review_text": "Stayed at this hotel January 17th. Although the hotel was under renovation, I couldn't tell. The staff was very helpful, even helping find a reasonable ($$) place to park my car. Hotel is within easy walking distance to museums and Capitol Hill, so if you arrive by car, you really will not need it to go see the major sights in DC. The only down side to staying here was the nightlife is not close by, the neighborhood the hotel is located in, lacks restaurants and clubs, the closes being Union Station where you can find a number of eating establishments. Also you can catch the metro there to get to other places in DC. Good place to stay and worth the money." }, { "user_review_posted": 21, "user_total_helpful_votes": 9, "expertise": 0.001970334641635, "user_cities_visited": 180, "review_days": 0.6358159912376781, "helpful_class": 0, "review_text": "We stayed here for 3 nights. The location was perfect for us. So close to Fisherman\u2019s Wharf and within walking distance to Pier 39 and the Alcatraz ferry. Hotel is old and dated, room was a bit cramped, and the walls were thin and we could hear the people in the next room, but our room was clean and warm and the bed was big and really comfortable. All we really needed was somewhere to sleep and shower though so it served its purpose. The staff were very helpful. A 3 star hotel but gets an extra star for the excellent location." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 10, "review_days": 0.7409638554216861, "helpful_class": 0, "review_text": "I wanted a hotel in the San Fransisco with some character not being a huge fan of the typical large conglomerates that dominate most large cities. I thought the trip advisor reviews on the White Swan Inn and accompanying pictures looked interesting andthis place does not disappoint. Very clean, unusual decor to say the least, open fires in each room plus added nice touches provided free of charge which is most unusual by my experience. Nice location to get around the city and very friendly, accommodating staff .. What more can I say ... Thanks Ian B Derby UK." }, { "user_review_posted": 26, "user_total_helpful_votes": 31, "expertise": 0.005678201308787, "user_cities_visited": 15, "review_days": 0.42004381161007603, "helpful_class": 0, "review_text": "This was the first hotel on our honeymoon experience. We were in a spa room which was lovely. (Note: these rooms have no kitchenettes). The bathroom was a good size as was the room. My only observation would be the placement of the safe. This is in the closet high on a shelf. I am not tall and could not reach it. Luckily I had my husband, but if I had been alone it would have been difficult.The hotel is in a great position and we walked to everywhere that was of interest to us.There is a house car; but this is in high demand.The room service dinner was excellent in every way. The server was charming and the presentation was immaculate. This was around 11pm at night after 23 hours of flying. I could not fault the meal. We did not eat elsewhere in the hotel.The hotel left some chocolate covered strawberries and a note as a congratulations. It was a thoughtful gesture.Originally I had planned the Langham but changed my mind. I am very happy I did and we hope to return one day." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.923329682365826, "helpful_class": 1, "review_text": "Stayed at the Homewood Suites on Western Avenue for one night on our way home from Hawaii. A suite was more than we needed for one day/night, but we wanted something close to the Space Needle and associated attractions, and this hotel offered what appeared to be the best value at the time of booking.The location is very good although the walk to the Space Needle, Chihuly Glass Garden and Museum of Pop Culture is uphill. The hotel amenities are as advertised and the breakfast buffet is very good. There are only a few restaurants in the immediate area.The Homewood Suites suited us for the one day/night and we would definitely book it for an extended stay." }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 6, "review_days": 0.6029572836801751, "helpful_class": 0, "review_text": "We stayed at The Modern so we could be in town for a show. Everything from check in to check out was excellent. The staff were friendly and accommodating and our room was ready for an early arrival. Always enjoy staying here." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.444687842278203, "helpful_class": 0, "review_text": "I booked through Agoda.com.The Pavilion Room was spacious and it had a tv, bed and a mini ref.I don't think it was any different from the Tower Room indicated on Agoda but it was cheaper at that time so I booked it.I asked for a non-smoking room but the hallways smell a little bit like cigars.They have a self-park area connected to the building which makes it convenient for guests.Overall, ,it wasn't a bad stay. The hotel is close to the Fremont experience" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.740416210295728, "helpful_class": 0, "review_text": "Awesome place. 1st time staying downtown and it couldn't have been better! Great hospitality, food, drinks and gaming. The Las Vegas Entertainment Center was very cool and a great place to watch Sunday football. We will be back!" }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.414567360350492, "helpful_class": 2, "review_text": "Clean, convenient, great location in the heart of San Fransisco, and great service.The room was very nice overlooking the city and both the Golden Gate Bridge and the Bay Bridge. Really nice atmosphere and relaxing." }, { "user_review_posted": 32, "user_total_helpful_votes": 14, "expertise": 0.002013682003751, "user_cities_visited": 4, "review_days": 0.632530120481927, "helpful_class": 2, "review_text": "The location of hotel CCP is great, it\u2019s just right nearby the BTS ASOK station and Terminal 21 shopping mall, and surrounding by a lot of bar and massage place. Besides, there\u2019s a skywalk you can walk from BTS or T21 to the hotel. About the distance to the airport, it\u2019s just about 500THB by taxi to the BKK airport, or you can just take MRT and the airport skyline.As to the Hotel, the lobby is luxurious, and the service is cordial service. I would like to especially thank to Mr. Wachirasak, who helps us check-in. When we come back to take the room card, he recognized us at a glance, which shows how he is careful attention to customers.Unlike other average hotels, the hotel CCP provides a perfect kitchen (including plates, bowls, kitchen utensils, but I couldn\u2019t find the knife and fork), washing machine, refrigerator, and many Storage spaces, if you need to stay for a long times, it definitely makes people feel like \"HOME\".Specially thanks to the front office manager Mr. Wudtichai Keawmeesri for providing us a comfortable room with beautiful views, Mr. Wachirasak's attentive and dedicated service, Mr. Preecha who helps us with our luggages, Ms. Rungrudee helped us to take a lot of beautiful photos at the swimming pool, and the young doorman (I apologize for I don\u2019t remember your name) on Feb 27 night with a clear introduction of where I can find street food and night market nearby. Thank you guys, let me have a wonderful trip in Bangkok.1. \u512a\u8d8a\u7684\u5730\u7406\u4f4d\u7f6e\uff1a\u5730\u7406\u4f4d\u7f6e\u4e0d\u5728\u8a71\u4e0b\uff0c\u929c\u63a5BTS \u4ee5\u53caTerminal 21\u5546\u5834\uff0c\u6b64\u5916\u4e5f\u53ef\u4ee5\u6b65\u884c\u81f3MRT\u7ad9\u642d\u4e58\u3002\u642d\u4e58\u8a08\u7a0b\u8eca\u81f3BKK\u6a5f\u5834\u4e5f\u5927\u6982500THB\u5de6\u53f3\uff0c\u5468\u908a\u751f\u6d3b\u74b0\u5883\u4e5f\u662f\u5f88\u8c50\u5bcc\u30022. \u5bcc\u9e97\u5802\u7687\u7684\u5927\u5ef3\u4ee5\u53ca\u89aa\u5207\u7684\u670d\u52d9\uff1a\u611f\u8b1d\u7576\u65e5\u5354\u52a9\u6211\u5011Check in\u7684Mr. Wachirasak\uff0c\u63d0\u4f9b\u6211\u5011\u89aa\u5207\u7684\u670d\u52d9\u3002Mr. Wachirasak\u5c0d\u65bc\u9867\u5ba2\u6709\u5f88\u597d\u7684\u8a18\u6027\uff0c\u5728\u6211\u5011\u56de\u4f86\u53d6\u623f\u5361\u7684\u6642\u5019\u4e00\u773c\u4fbf\u8a8d\u51fa\u6211\u5011\uff0c\u8b93\u4eba\u5145\u5206\u611f\u53d7\u91cd\u8996\uff0c\u4ee5\u53ca\u5c0d\u5c0f\u7d30\u7bc0\u7684\u7528\u5fc3\u30023. \u4e7e\u6de8\u8212\u9069\u7684\u5ba2\u623f\uff1a\u4e0d\u540c\u65bc\u4e00\u822c\u7684\u9152\u5e97\uff0c\u4ed6\u63d0\u4f9b\u4e86\u4e7e\u6fd5\u5206\u96e2\u7684\u6d74\u5ba4\u3001\u514d\u6cbb\u99ac\u6876\u3001\u5b8c\u7f8e\u7684\u5eda\u623f(\u5305\u542b\u76e4\u5b50\u3001\u7897\u3001\u5eda\u5177\uff0c\u4f46\u6211\u627e\u4e0d\u5230\u5200\u53c9)\u3001\u6d17\u8863\u6a5f(\u6d17\u812b\u70d8)\u3001\u51b0\u7bb1\u3001\u4ee5\u53ca\u5f88\u591a\u6536\u7d0d\u7a7a\u9593\uff0c\u82e5\u662f\u9700\u8981\u9577\u4f4f\u4e00\u6bb5\u6642\u9593\u7684\u65c5\u4eba\uff0c\u9019\u88e1\u7d55\u5c0d\u8b93\u4eba\u6709\u300c\u5bb6\u300d\u4e00\u822c\u7684\u611f\u89ba\u30024. \u7279\u5225\u611f\u8b1dMr. Preecha \u63d0\u4f9b\u6211\u5011\u66f4\u8212\u9069\u7684\u623f\u9593\u4ee5\u53ca\u7f8e\u666f\u3001Mr. Wachirasak \u7684\u7d30\u5fc3\u4ee5\u53ca\u670d\u52d9\u71b1\u5ff1\u3001Ms. Rungrudee\u5354\u52a9\u6211\u5011\u5728\u98ef\u5e97\u6cf3\u6c60\u62cd\u4e86\u5f88\u591a\u7f8e\u9e97\u7684\u7167\u7247\u3001\u4ee5\u53caFeb 27\u665a\u4e0a\u7684\u5e74\u8f15Door man\u7d30\u5fc3\u7684\u8207\u6211\u4ecb\u7d39\u9644\u8fd1\u54ea\u908a\u53ef\u4ee5\u627e\u5230street food\u4ee5\u53ca\u591c\u5e02\u3002\u611f\u8b1d\u4f60\u5011\uff0c\u8b93\u6211\u6709\u4e00\u500b\u7f8e\u597d\u7684\u66fc\u8c37\u4e4b\u884c\u3002" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.480284775465498, "helpful_class": 1, "review_text": "The lobby and the rooms are well appointed in a modern style. The location is great and in walking distance to everything within the loop. We were in town for an awards ceremony at the beginning of May and returned to the hotel to find our room keys did not work. I went to the desk (leaving my pregnant wife) to wait at room while I got our room key fixed. The young lady at the desk said to try it again because it was fine. It didn't work again, so I returned to the lobby to be told that I was trying the wrong room. I explained that the room she was stating we were in was on the opposite side of the hall and could not be ours. I asked her to call security to go with me to the new room and she did. The security guard brought us to the new room and we found that our belongings had been moved to this room and were on the floor. He returned about ten minutes later and said there had been a maintenance issue in the other room. I asked why we were not called, or even left a note on our previous rooms door and he said he did not know. The next morning we went to shower and discovered that all of our toiletries did not make the unexpected and uninformed move.Upon checking out I spoke to the manager whom told me there was a communication error and I was welcome to have a free continental breakfast in an obvious I don't care manner.I guess they think that displacing a pregnant couple for over an hour after eleven pm is no big deal. I personally would recommend not staying here on the chance that this experience could be yours." }, { "user_review_posted": 21, "user_total_helpful_votes": 2, "expertise": 0.00035203312263800004, "user_cities_visited": 13, "review_days": 0.7108433734939751, "helpful_class": 0, "review_text": "I arrived at the hotel for a business meeting that started at noon. I used the valet for parking (using spot hero to get a discount). No problems at all with that. Got to the front desk, and my room wasn\u2019t ready (it was 11am, and check in is at 3, so this wasn\u2019t a surprise). The front desk was extremely helpful, held my bags and then called me when the room was ready. I was on the 29th floor, with a view of the city. Really great service, beautiful room, fantastic room amenities. Highly recommend Sofitel. I will definitely stay here again." }, { "user_review_posted": 39, "user_total_helpful_votes": 34, "expertise": 0.004122142155905, "user_cities_visited": 37, "review_days": 0.137458926615553, "helpful_class": 1, "review_text": "We LOVE, LOVE, LOVE this hotel. First of all its located right on Ocean Drive and across its the beach. Can't go wrong with that. The staff is very pleasant and catered to anything we needed. Gus was just AWESOME! The rooms were cleaned and well kept. The entrance is gorgeous and very inviting. This hotel does not have a pool, but no need for one when there's a beach open till late. BIG HUGE BONUS*** This hotel has beach chairs already inside the hotel room closet with clean beach towels.. This is a BONUS because other hotels, I may say mainly all other hotels charge 25.00 to $30.00 dollars to rent a beach chair and towel per day. This hotel also offers complimentary breakfast. Too good to be true. The breakfast is yummy. They offer watermelon every morning with sausage, bacon, eggs, potatoes, toast and yogurt. The WiFi was OK, could be a little faster to connect to, but overall GREAT stay. We will return for sureP.S use UBER, is wayyy cheaper in Miami than regular yellow cabs. Your welcome :)" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.374041621029572, "helpful_class": 0, "review_text": "We've stayed at this hotel 4 times in the last 3 years its older but not to bad. Rooms need remodeled but they were clean, great food and not over priced. Fun place to be if you like to watch people outside they've got some strange one's." }, { "user_review_posted": 88, "user_total_helpful_votes": 45, "expertise": 0.002372282908529, "user_cities_visited": 184, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "I enjoyed the large one bedroom with the small kitchen and living room area. A grocery store is a few blocks away and we purchased drinks and snacks to have in our room to help save on costs while traveling. The hotel serves a great breakfast with hot eggs, potatoes, and waffles along with cereal, yogurt and toast. Everyone is very friendly and hardworking. There is a metro stop about 3 blocks away but the National Mall is only a few blocks beyond that. There are several coffee shops around and fast food options as well. Great option for families." }, { "user_review_posted": 4, "user_total_helpful_votes": 9, "expertise": 0.010813196513295, "user_cities_visited": 2, "review_days": 0.24479737130339502, "helpful_class": 2, "review_text": "Location is great. Enough said. The hotel is showing signs of aging and the staff doesn't seem to be happy. The spa is a joke. They have a merchandise rack in checkout area which is cheesy. The pool was over crowded with screaming kids and the pool was filthy. There was hair floating around water and when I was under water the water was cloudy and not very clear. Not sure what that was about. It is my second time at Trump and it was the same way the first time. Time to find another hotel in Chicago." }, { "user_review_posted": 1222, "user_total_helpful_votes": 4451, "expertise": 0.017573114765111, "user_cities_visited": 284, "review_days": 0.7847754654983571, "helpful_class": 1, "review_text": "Just recently return from my business trip in Chicago. Stayed Five Days/Four Nights at the Fairmont Chicago Millennium Park.Pros :Location : Convenient location, walking distance to Millennium Park, restaurants and shopping. I can walk to my training or about a $10 Uber ride to downtown.Room : Modern, large room with a good view. King Size bed was comfortable, soft beddings, pillows. Bath with a separate shower and a bath tub. The bath amenities was excellent. Towels were soft and new. In room coffee maker.Service : Friendly staff, housekeeping was excellent.Cons :Internet: Slow internet.Overall I was very happy with my stay. Will definitely stay here again." }, { "user_review_posted": 18, "user_total_helpful_votes": 16, "expertise": 0.004205131977392001, "user_cities_visited": 32, "review_days": 0.196056955093099, "helpful_class": 1, "review_text": "Centara grand is an amazing hotel connected to an amazing mall.The hotel had big and comfortable rooms and the staff were very helpful.I recommend this hotel to everyone and will definitely stay in this hotel next time." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 14, "review_days": 0.147864184008762, "helpful_class": 0, "review_text": "I've stayed at this property many times and have always been extremely pleased with both the location and the staff. This past weekend I spent two nights in DC for a music festival and spent a friday and Saturday evening here. Traveling with teens is difficult all by itself. The location made it very easy for me to allow my kids to wander and discover the area without having to worry ( too much). Staff went way out of their way to make us feel comfortable and a big plus is that it's a dog friendly hotel. With that said, if you're not an animal lover, probably not for you. Rooms are beautiful an the lobby is a great place to have a coffee or cocktail. Great fireplace and common farm table that is perfect for reading a newspaper or using the Scrabble set that's on credenza." }, { "user_review_posted": 21, "user_total_helpful_votes": 13, "expertise": 0.0028950783667760003, "user_cities_visited": 13, "review_days": 0.15334063526834601, "helpful_class": 1, "review_text": "We had four very pleasant nights at this hotel at the conclusion of our month in USA and can't speak highly enough of the service. Great smiles and friendly doormen, who each day remembered our names! I had an injury and the staff quickly moved us to a room with separate shower. The Japanese restuarant was great and we had drinks and snacks at two of the lounge bars. Excellent rooms, well serviced, late check out and of course the location in Union Square is so convenient. Well done Nikko, a classy hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.506024096385542, "helpful_class": 1, "review_text": "We loved our stay at the Modern Honolulu. Appreciated that the staff were happy and helpful. The top floor suite was quite beautiful but too noisy for us (rooftop facility air conditioners for the building and equipment). Management relocated us. Excellent! We didn't like the house music piped in everywhere...not relaxing." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 1.0, "helpful_class": 0, "review_text": "Being a repeat return guest, We always enjoyed our stay.I want to thank Derek Quinata, Sr. Reservations Agent who always handles our Reservations.Also want to say Mahalo to Sherrie Smith, and to Ho Shin Shin who I met on this last trip." }, { "user_review_posted": 24, "user_total_helpful_votes": 23, "expertise": 0.0045422781271830005, "user_cities_visited": 14, "review_days": 0.09200438116100701, "helpful_class": 0, "review_text": "I traveled to SF in May and stayed in an Astor suite. The room was spacious, modern and comfortable. Service was top notch in all parts of the hotel from the front desk, to the restaurant and butler service. When we arrived our room wasn't ready, so the front desk allowed us to get ready at the spa so we could head out on the town for a bit. I would definitely stay here again on my next trip to SF." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8472070098576121, "helpful_class": 0, "review_text": "Had a great stay. Only problem s was with house cleaning skipping room multiple times and hidden fees at check in and check out (every hotel). Great location and overall great hotel! We\u2019ll be back for sure!" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 4, "review_days": 0.519715224534501, "helpful_class": 1, "review_text": "So disappointed in this hotel. Especially for how much money we spent to stay there for one night , not even a full 24 hours. (for 16 hours )I usually like Marriot hotels and never had an issue. This particular Marriot was a huge disappointment. So back story, My friend and I were going to a two day event at the Fort Mason Center for the weekend and we came down from Santa Rosa area. We didn't want to be driving back-and-forth from San Francisco to Santa Rosa each day so we wanted to book a hotel for Saturday night. When we found the hotel online and booked it (months in advance) it was like $280 for the night. It's pretty expensive but we were prepared to spend that much because it is San Francisco and it was a weekend night. We figured it would be OK because we split the cost.So I after our long day at our event on Saturday we drove to the hotel and arrived around 4:30pm. When you pull up into the main entrance it's kind of a mess with cars everywhere, which again, is understandable because it's a weekend evening. But the valet guy immediately came up to me and offered to valet, I didn't think it would be that expensive and it seemed easier to do. Because there is literally no where to park on the street and I don't even think if they offer self-serve parking in their garage. It's a really tight area so when we pulled up we didn't really have much time to figure it out. He handed me my valet ticket and it had a price on it, but it was blacked out with a sharpie so I didn't really know how much it would cost. Also no one helped us with our bags.So we walked inside and we checked in and got our little electronic keys, and of course when we got to the room only one of them worked. We were so tired and exhausted that it didn't even matter at that point. The room was nice, we got a room with two queen bed's. It was clean and it was fine for us and what we were using it for which was pretty much to sleep and then get ready in the morning for day two of our event.We hung out in the room for about an hour or two and we were starving. We thought about going somewhere down near fisherman's wharf. But we were so exhausted and tired from the day that we didn't want to have to go anywhere. So we just decided on eating at the restaurant at the hotel. The restaurant is called RedFin. Probably one of the worst restaurant experiences I've ever had.The restaurant is in the same area as the bar and a little lounge. There is no hostess stand, so at first we just thought that area was the bar and that the restaurant might be somewhere else because we were not greeted and there was no menus or anything. I walked up to the front desk and asked if that was the restaurant and she said yes so I walked back to the restaurant and practically had a flag down the only server that was there. I asked him if we could seat ourselves and he said yes. We sat down around 6:30pm. There was the ONE server. And ONE bartender. It wasn't super busy at this point but knowing it's a Saturday night, we knew it would get busier that's why we got there so early. Anyways, after we sat ourselves, he didn't bring us menus so I after about 10 minutes we had to ask him for menus. He brought them to us we looked at them for maybe two minutes and he came back and tried to take her order. We ordered drinks so we could look at the rest of the menu but he was in such a hurry that he took my friends menu away. So now we were at the table with one menu to share. At this point We were kind of annoyed but we were hungry and tired and just figured we deal with it. After he brought our drinks we ordered our food. We each got a main entr\u00e9e, no apps. I got the rigatoni pasta and my friend got the chicken. After about 15 minutes he came by our table and said the kitchen was having issues and it would be another 10 minutes. Ok whatever we had already ordered we werent just going to get up and leave so we said ok. 15 MORE minutes went by and he comes and says so sorry it's going to be another 10 minutes. So now it's 7:45 and we haven't gotten our food. In this hour that we have been waiting, he sent the bartender on her break. She was gone for 45 minutes. So he was trying to man the bar, the lounge AND the restaurant all by himself while all of the tables were filling up because it's a busy Saturday night. I counted how many tables were full and 12 tables had people at them. This was not including the bar that was full and the lounge that was full. We were in disbelief at what was going on this whole time we were waiting for our food. I almost felt bad for the server because he truly was so busy. But he was being very rude and he should've never sent the bartender on her break. From The second we sat down when we first got there he had an attitude like I don't want to be here I don't to be helping you guys. By the way, after the bartenders 45 minute break she came back trying to help him STINKING of cigarettes and booze and no idea what was going on.So we finally got our entrees at around 7:45pm. Luckily I was able to get another glass of wine, because I was getting so annoyed. I almost thought about going to the front desk and asking what the hell was going on. We ate our entr\u00e9es which tasted like microwavable dinners, and we really wanted dessert so we ordered some to take back to our room. We still didn't get her dessert and get the check and get out of there until about 8:30 PM. Two hours we were there. Just kind of in shock at what was going on. When he gave us the bill he never apologized for the wait or thanked us or anything. He should have at least comped a drink or a dessert or something. I'mA bit of a foodie , my husband is a longtime server, and I know how the restaurant business works. This was an absolutely ridiculous experience. I don't even want to say how much money we spent on dinner because it's embarrassing how much we spent for a such a ridiculous, unsatisfactory experience.So we pretty much went back to her room watch some TV and fell asleep. We woke up early for our event so we were out of there around 8 AM. We went down to check out and apparently with taxes and hotel fees AND the valet parking , for 1 night it was $380. Absolutely crazy. The valet it was $60 for the night. It sucks because they're pretty much is no other place to park so you're kind of stuck doing the valet.After everything said and done, and the bad experience with dinner, for almost $400 a night, I would've spent a little extra money and gone to a NICE hotel in Sausalito or something. So disappointed. Never going there again and don't recommend it to anyone else. It's a shame." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 4, "review_days": 0.026286966046002003, "helpful_class": 1, "review_text": "I have stayed at the Hay Adams many times over the years and have always looked forward to my stays here. I had breakfast all three mornings in the Lafayette room and everyone of them I had to eventually ask, after a very long wait, if the hostess could please get our waiter to come over. It was not the service I had come to love and expect from this Hotel.The rest of the staff from the doormen with his warm greeting welcome back, to the maid turning down the bed at night lived up to all I had grown to love about the Hay Adams." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.8148959474260671, "helpful_class": 2, "review_text": "We spent 8 nights at the JBH. It was our first trip to Dubai. The hotel was very comfortable and furnished modernly. The staff are attentive and helpful. We stayed half board and the choice of restaurants to eat in and quality of food on offer was excellent. Breakfasts in kitchen connection had a wide choice of things to eat and were wholesome. (Would like to thank Marc and Adil in particular for making us feel very welcome).We ate in Beachcombers three nights. We kept going back there as we loved the choice of Asian food available. The beach is clean and safe and has a nice walk down to the pier and back. Plenty of lifeguards on shore and on canoes in the sea keeping an eye on things. Would feel very safe for young children.There are water sport craft available to use with complimentary sessions between 9-11am and 15:00-16:00 but we didn\u2019t manage to make those timings.The 25m swimming pool was great for doing laps and the gym and spa were also well equipped. All in all we really felt comfortable and relaxed and would certainly make another trip there for some winter sunshine.Thanks, Arnold" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.686199342825848, "helpful_class": 0, "review_text": "The rooms were noisy. Double glazing windows are needed for outside noise but inside was just as bad. In my room i could hear a loud humming noise every night and the air con was loud so needed to switch it off also. Requested ear plugs one night but was very sleep deprived after 3 days at this hotel" }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 4, "review_days": 0.345564074479737, "helpful_class": 1, "review_text": "Me and my buddy had a pleasant stay at San Remo hotel. It was very cozy and relaxing to stay here. The area was quiet but yet in walking distance to Fisherman's Warf and other sights. The only negative was that our room was in the middle of the building with no window to the outside world. It got really hot in there during the night, but we would recommend the hotel to others seeking a fairly priced place to stay." }, { "user_review_posted": 17, "user_total_helpful_votes": 15, "expertise": 0.004173400575059, "user_cities_visited": 8, "review_days": 0.257393209200438, "helpful_class": 0, "review_text": "Booked on CheapTickets; got a great rate.I'm used to the spaciousness, accommodations and privacy via condos so I was in culture shock for a moment.I should not have been surprised because the description was precise. I knew it was small room with a shared bathroom. Still, it required a little adjustment but this place made for a great stay.Staff was very friendly; every visitor I came across was friendly. There's something a little more intimate about being in that close of quarters that made it feel more communal; in a good way.For April, the weather was great. I felt comfortable in the room.I was surprised to see how fast the Internet connection was too. This made it easy to upload photos and videos.The downside? My room was over the bar downstairs so, on late nights, the background noise was very noticeable. Earplugs, which San Remo supplies, alleviated that problem.I stayed there for one weekend after a business conference; would stay here again alone.I would not recommend for a romantic getaway." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8789704271631981, "helpful_class": 0, "review_text": "I ran into a lovely young lady in the hallway while I was looking for my room. I believe her name was Erin. Totally turned around, she stopped to open the bathroom for me and then gave me directions to my room. What a lovely spirit. My boyfriend and I came into the hotels restaurant for lunch (5/25/19) Erin was profoundly knowledgeable about the menu and answered all of our questions. I explained to her at the beginning of the meal, we didn\u2019t have a lot of money to spend, and she said she understood and to not worry about the tip (with a huge smile on her face). WE COULDN'T BELIEVE IT, WHAT A BLESSING SHE WAS. Compliments to the chef , the quesadilla was spectacular. While helping us , Erin was also helping her coworker (didn\u2019t catch his name ) with a problematic party. One of the ladies was so rude to him and her , I genuinely felt bad. I would just like to commend her on keeping her composure, I\u2019m not sure I could have done it. More often then not, we forget to highlight the service of restaurant employees. Erin was fantastic !!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.681270536692223, "helpful_class": 0, "review_text": "Trump hotel is one of the most positive experiences in all my travels.We are just average income people , yet we were treated as if we were the most important people in the hotel. I hesitated staying there because I was afraid we would not feel right, but the hotel staff is so wonderful. They make you feel so welcome." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 1, "review_days": 0.48192771084337305, "helpful_class": 0, "review_text": "I have stayed at old La Quintas, but not for $200+/nt. This property is in serious need of renovation.Just be prepared should you choose this property for its location. Walking distance to cruise terminal 66 and Pike's Place restaurants.." }, { "user_review_posted": 136, "user_total_helpful_votes": 88, "expertise": 0.003031070091061, "user_cities_visited": 51, "review_days": 0.863088718510405, "helpful_class": 1, "review_text": "Stayed in a sky room for 2 nights and found it to be a good hotel with some negatives.Reception is chaos, luggage everywhere and always crowded. We were eventually taken up to the top floor for check in which was much quieter.Room was lovely and the bed was huge! Nice balcony however the \u201cJacuzzi\u201d is just a bath so don\u2019t get too excited. It was pleasant but a bit of a squash for 2 people! I was expecting a hot tub from the way the room was advertised.We noticed that our pillow and duvet had bloodstains on, so we called and asked for the whole bedding to be changed which they did very promptly. I was however surprised at the lack of apology.Breakfast on the 16th floor was really bad (you can eat up there if you are staying in a club sky room). Everything was pretty basic, cold, and nearly empty. Really unimpressed. However when we went to eat breakfast on the lower floor it was absolutely packed with nowhere for us to sit so we had no choice.Overall, I liked the room and the location, and found most staff to be helpful and pleasant." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.6867469879518071, "helpful_class": 2, "review_text": "The hotel itself could not have been better. Unfortunately, the city appears to welcome track drug addicts with open arms. The city seems devaule human life as they care very little for ones saftey. They don't care about the safety of those addicted to drugs, as you do everything they can to enable them. They also have closed many lanes to car traffic for seemingly two reasons. One is for the drug addicts to camp on the street, the other is to allow for Dangerous bike Lanes. Do not waste your time or money renting a vehicle." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 57, "review_days": 0.026286966046002003, "helpful_class": 0, "review_text": "The property isn't your normal hotel. We had a very difficult time getting a plunger to the room - they had to wait until the maintenance man finished his painting project for the day. After bothering the front desk several times (of course they had no plunger on hand) I borrowed one from the lobby bathroom. The floors were tile in the room - which made it easy to get sand or dirt on your feet and track it into the bed sheets with you - argh! I never heard or saw a maid vacuum the halls. But we were delighted to have oceanfront rooms at an affordable price on Miami Beach. So you get what you pay for." }, { "user_review_posted": 526, "user_total_helpful_votes": 204, "expertise": 0.0017725520008020001, "user_cities_visited": 130, "review_days": 0.690032858707557, "helpful_class": 1, "review_text": "Feels dated. Dominated by massive atriums, glass pod elevators and tiled flooring popular in big hotels from a past era. The bathrooms were somewhat old looking.Be forewarned that they charge a princely $20 handling fee for any (and each) package received. Ridiculous - particularly because they don\u2019t tell you about this fee until you check out. Inform your guests before you fleece them!" }, { "user_review_posted": 61, "user_total_helpful_votes": 28, "expertise": 0.0021181420403260003, "user_cities_visited": 38, "review_days": 0.43044906900328506, "helpful_class": 0, "review_text": "We just needed a place to stay overnight on our way to another island. Thought this would do the trick. The phone was filthy and bits of the wall were broken off at the entrance to the bathroom. So we opted to sleep (kind of) with our clothes on, on top of the covers. Haven't stayed in a place like this since the 80's. Way over priced at @ $200US per night. Only good thing was the shuttle." }, { "user_review_posted": 2, "user_total_helpful_votes": 9, "expertise": 0.021736731766523, "user_cities_visited": 2, "review_days": 0.308871851040525, "helpful_class": 0, "review_text": "The staff at the hotel were very accommodating and pleasant to work with . I also think the hotel was very well put together and gave a contemporary , modern , yet unique feel. The area surrounding the hotel was also pretty nice and had a lot of cute restaurants to eat at that were within walking distance . Another plus on the location, was that across from the hotel there was free parking that began at 630pm Friday and lasted until Sunday . So I did not have to valet park my car as I did the two hour street parking on zone 6 then was able to move my car to the next block for the free parking on weekends . Highly recommend utilizing uber if you obtain the free spot as it was pretty crowded during the nights/morning and difficult to park.Back to the hotel itself , I did really like the room it was spacious and included a little kitchen area. The bathroom was also very spacious and well done. I was really pleased with the actual room , it was well set up and well put together .The only con I do have is that the breakfast was continental but didn't offer as much as I would've liked . I personally love hotels that include waffle makers and this one unfortunately didn't have one . Other then that personal thing, overall the stay and staff were great . I would definitely come back!!!!" }, { "user_review_posted": 69, "user_total_helpful_votes": 14, "expertise": 0.0008747143585880001, "user_cities_visited": 32, "review_days": 0.159364731653888, "helpful_class": 1, "review_text": "I think I must have lucked out with a model room because it was much nicer than the price justified. It is a great hotel that draws trendy professionals and that contributes to a very cheerful atmosphere. Don't miss the fresh baked cookies about eight at night, etc. No pool and parking is a chore in this part of SF. However, its within a couple of blocks of the embarcadero Bart station. Lovely views of the bay if you are so lucky.Highly recommended." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.397042716319824, "helpful_class": 0, "review_text": "We visited the Marker in December for my birthday and we ranged in ages from 3-63. Rooms were great, staff very attentive and in general a great find! The Christmas decorations were beautiful. We especially enjoyed the happy hour which was complete with pizza. We will be back again." }, { "user_review_posted": 23, "user_total_helpful_votes": 42, "expertise": 0.008755139146745, "user_cities_visited": 21, "review_days": 0.7721796276013141, "helpful_class": 2, "review_text": "I was really excited to stay here but as a couple of the other reviewer mentioned, there is a strike here and the dozens of protesters banged drums and used bullhorns all day long from 7a to 10p - clearly audible all the way to the 26th floor. It would be impossible to stay in the front, classic rooms. You would never get any sleep. No room service, barely any maid service. They should have warned me prior to check in and given me the option to stay elsewhere this trip. Now my experience with this hotel will always be tainted." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 11, "review_days": 0.071741511500547, "helpful_class": 1, "review_text": "The Royal Hawaiian never disappoints! I've stayed in the garden rooms and beach rooms, both are amazing. The Royal Hawaiian has maintained its original authenticity throughout the years. Great service and perfect location. The pink palace is a must to stay if your in Honolulu next!" }, { "user_review_posted": 25, "user_total_helpful_votes": 10, "expertise": 0.001831623082864, "user_cities_visited": 9, "review_days": 0.642387732749178, "helpful_class": 1, "review_text": "This hotel is on Van Ness ave/Lombard st almost to the northwestern edge of downtown SFO. one can see the golden gate bridge from the upper floor windows of this hotel, but it is not within walking distance. The hotel\u2019s entrance is on Van Ness and the garage entrance is on Lombard.When I checked in , the lady at the front desk was nice and was very efficient at her work, but never smiled throughout the time I was there..not a good way to welcome anyone to the hotel. I felt like a scared little kid in the Principal\u2019s room.The room was nice and the bed was comfortable. The easy chairs were a nice thing to sit back and relax. There was a revolving chair and desk space for doing table work, like working on your laptop, etc. There was a thermostat in the room for temp. control. TV was good and had 56 channels to choose from. Wi-fi was available and worked well in the room. There was also a coffee maker that I didn\u2019t use as they had coffee available all day in the breakfast area.The room also had an iron, ironing board, and a drying rack.However, there was no fridge and no microwave. I had to get ice from the ice machine (on the same floor). The room was not noise proof enough so much so that I could clearly hear the traffic noise from the road 7 floors below, especially trucks and motorcycle noise, and also could hear people talking in the hallway.They had a free daily newspaper.The free breakfast was the typical continental breakfast: eggs, sausage, bread, bagels, necessary condiments, muffins, some fruits, juice, coffee , tea; also you could make your own waffles. It was nice to have the free breakfast before heading out\u2026The hotel also has a parking garage, but charges $30.00 a night. I noticed that it was empty.I believe they should provide free parking to hotel guests.Overall, I enjoyed staying there and also liked the breakfast..the sad part was the road noise." }, { "user_review_posted": 68, "user_total_helpful_votes": 28, "expertise": 0.0018887396070640002, "user_cities_visited": 38, "review_days": 0.044906900328587004, "helpful_class": 1, "review_text": "On the way to a family reunion, we needed a place to rest our weary travel heads before proceeding on. We flew into O'Hare & proceeded directly to the hotel. You can enter the hotel from the airport without going outside...very nice in bad weather. We advised them we would be arriving late. Check-in was quick & easy, which was good because we really looked forward to a comfortable bed. Room service is available around the clock, albeit limited in the wee hours. Slept well and continued our journey the next morning refreshed & ready to roll." }, { "user_review_posted": 20, "user_total_helpful_votes": 18, "expertise": 0.004259075361359, "user_cities_visited": 5, "review_days": 0.19934282584884902, "helpful_class": 2, "review_text": "I was in the city to do an outing with my family and spend time with my grandson. I had requested a room near/next to my daughter and grandson and it was completely ignored and the maid woke me up the next morning before 9 AM\u2026 I will never stay here again and I would not recommend it - the staff at the front desk did NOTHING to honor the request I had made - NOTHING..." }, { "user_review_posted": 5, "user_total_helpful_votes": 9, "expertise": 0.008628489462650001, "user_cities_visited": 4, "review_days": 0.139649507119386, "helpful_class": 0, "review_text": "Where do i start here.....the room that my partner an i were given on level 7 was basicly a closet with a bed in it, looking at the fire escape floorplan they put us in the absolute smallest room they had...cheers for that! Yes i am well aware that i was to expect a small room there, but the rooms in the photos on trip advisor were all HEAPS bigger than the room we got.Ok, enough about room size....no Air-Con....seriously??It's 2015, no air-conditioning in the rooms, all the ceiling fan did was move stifling hot air around the room all day & all night. Horrible night \"sleep\" all 3 nights as a result.Now we move to parking.....so $48 to park your car for the day?! Are these people for real? That can really add up over 3 nights!!! Lucky for me, i booked through hotels.com before they jacked the price up! When they tried charging me the new price and i showed her my paperwork displaying the parking price i agreed on she tells me \" oh well we have increased the pricing now\" after having to engage in a short argument they finally honored my agreed parking price.This hotel really puts a sour taste in your mouth when visiting San Francisco for the first time, people beware, you have been warned." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.7820372398685651, "helpful_class": 1, "review_text": "One of the best hotels around the world amazing restaurants larg room stuff is friendly very goodbreakfast beutyfull poolI will visit again and againIt's not far from the Lumpini park and from the the MBK near the sky train" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 54, "review_days": 0.47207009857612203, "helpful_class": 0, "review_text": "This hotel is beautiful. The location is perfect. The employees are friendly and helpful. And the room was amazing. I'm a Marriott Elite member and I was upgraded to a Congressional Suite upon check in. The Suite was huge and I have zero complaints about the room or hotel itself. However, there is no coffee machine or bottled water provided in the rooms. Also, the concierge lounge is only open during certain hours. And the hours were strange and inconvenient. I would expect to be able to get at least bottled water somewhere in the hotel at all times. I was dying of thirst at midnight one night and literally had to go on a wild goose chase in search of water. The lounge, regardless of food, should be open 24 hours a day for water, coffee, and tea. I've never stayed in such a nice hotel with such limited lounge access. That being said, I would absolutely stay here again. Just don't expect anything more than a room upgrade if you're an elite member." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.35596933187294605, "helpful_class": 0, "review_text": "Made this trip with my family to celebrate another year of life for my mother and of course come to see the new NMAAHC. It was a wonderful trip for my first time in DC even though the ride was long but Hyatt made my rest unforgettable. Loved the hotel. Loyal to Hyatt and they never disappoint in service. The staff was very friendly and helpful. Big thanks to Jermaine for being a great help and a complete gentlemen. Also, thank you to Kendra to all her help in accommodating our stay over this past weekend. I hate that we had to leave so soon but it is certain that I will be back \"in the cut: very soon. Thank you Hyatt Place Washington DC." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.708652792990142, "helpful_class": 1, "review_text": "Fantastic spot to stay if your looking to stay in downtown Chicago . Great hotel , nice rooms and very clean. Staff at reception was very pleasant and helpful after we\u2019d got off a tedious flight . Loved the rooftop bar for a casual beer before heading out round the mile. Location in superb, 10 minutes walk to the pier, 5 minutes to the mile. Really enjoyed our stay here." }, { "user_review_posted": 13, "user_total_helpful_votes": 11, "expertise": 0.003997657423675, "user_cities_visited": 10, "review_days": 0.8176341730558591, "helpful_class": 1, "review_text": "We arrived at the U Sukhumvit after a very long flight from the UK at around 1pm. Our room wasn't ready so we were able to go to the rooftop terrace and have a much needed coffee. It took quite a while for our room to be ready but our room was upgrades due to the inconvenience.The room was a corner suite with a lovely large bathroom with a rainfall shower. We decided to freshen up and just stay at the hotel for the first night as we were exhausted.We ate on the rooftop terrace and the food was delicious.When we woke the next day, we wanted to get into Bangkok centre to see the Golden Palace. One of the porters advised us to use the taxi boat as it was much cheaper and only at the end of the road. He provided a map and highlighted where we needed to go and what we should expect to pay which was very helpful. A much cheaper and more authentic way of getting about.When we returned from Bangkok, we showered and changed and decided to walk to the other end of the road where there were bars & restaurants. As we were leaving, one of the hotel staff asked if we wanted to travel there in the tuk tuk which we did.The hotel was clean and the food, including breakfast, was good. The staff were friendly and it was a lovely place to stay for our first couple of nights in Thailand." }, { "user_review_posted": 18, "user_total_helpful_votes": 21, "expertise": 0.005553716576556, "user_cities_visited": 5, "review_days": 0.46768893756845503, "helpful_class": 0, "review_text": "When you first enter this hotel you think it's so grand as the lobby is but the rooms are just average and staff aren't that friendly at all.It's great for location there is a night market right outside the door which you can buy really cool crafty stuff from. Platinum mall is a opposite aswell as McDonald's and Starbucks. All major malls are about 5/10 min walk. Other than Location there's nothing extremely great about this hotel although it is clean.There is a pool I didn't get to use it but it looked quite big. The hotel has two towers the north and main. I think a lot of the awful reviews are about the north as it is a drag to swap lifts I stayed in the main I think this side is much better so when booking I recommend you book the main building.I don't have anything bad to say about the hotel other than the staff could be friendlier - I think I may of been expecting too much from the rooms by seeing the lobby but that was my own expectation to shop it's fine to stay at." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6708652792990141, "helpful_class": 0, "review_text": "Bed condition, cleanliness etc. were goodHowever, the air conditioner did not control humidity well.The pool was small, but its function was certainTuk-tuk service has made my trip so good.Breakfast is very satisfactory (delicious and quality)" }, { "user_review_posted": 38, "user_total_helpful_votes": 32, "expertise": 0.003978001939638, "user_cities_visited": 59, "review_days": 0.06790799561883801, "helpful_class": 1, "review_text": "We stayed at a The Kahala for four nights on our honeymoon and we were not disappointed. The hotel itself is beautiful and the service is beyond compare. Our every need was anticipated. From the front desk to the valet the customer service never wavered. We had the breakfast buffet every morning at the Plumeria Beach House and dinner a couple times and found the food to be fresh and very good. The beach/pool area is small but in a comfortable way and we found the service was great out there as well. The dolphins, sea turtles, sting rays, and other sea life on the property were definitely an added bonus. We would definitely stay again." }, { "user_review_posted": 57, "user_total_helpful_votes": 15, "expertise": 0.001167267722434, "user_cities_visited": 168, "review_days": 0.23001095290251902, "helpful_class": 0, "review_text": "This is probably the friendliest hotel that we have stayed in . This is an older hotel, and the rooms are small with some street noise, but overall, very clean and comfortable. We didn't come to Hawaii to spend time in the hotel, but rather to see the sights! I would recommend this hotel. We slept very well every night. You can walk to the beach and most restaurants in the Waikiki area. It is updated and has a very homey feel. Great for folks on a budget." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.786418400876232, "helpful_class": 1, "review_text": "Very late non experienced staff not applicable for jumairah resorts I wish it would be improved to the best it doesn\u2019t seem to be as other jumairah beach hotel although The high price and in such national day when all hotels are less even the expensive ones" }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 8, "review_days": 0.7431544359255201, "helpful_class": 0, "review_text": "I probably should have done more research, but had to book something last minute for a work trip. At more than $300 a night, I didn\u2019t think I needed to look much further than the pictures.Here\u2019s what I wish I\u2019d known:This hotel is a remodeled motel in what I quickly learnt is one of the worst neighborhoods in SF. It was eye-opening to say the least - think humans and their excremental literally strewn around the streets, homeless camps and police mid-arrest. I know that there\u2019s a lot to the homeless issue in SF and am sympathetic to it, but you should know where this hotel is before you book it.There aren\u2019t many essentials for me as business traveler, but reliable internet is one. The speed and inconsistency (drop outs) of the WiFi made doing work nearly impossible. The light in the rooms is terrible, so I had to sit outside in the cold. There are no indoor common areas and the restaurant was closed for most of my stay.There was no soap in the room, so unless you want to wash your hands and body with shampoo, you should BYO.It\u2019s also noisy. I was woken up throughout the night by noisy groups of people (2am and onward)." }, { "user_review_posted": 56, "user_total_helpful_votes": 62, "expertise": 0.005264734162450001, "user_cities_visited": 123, "review_days": 0.292442497261774, "helpful_class": 1, "review_text": "We stayed for a week at Christmas and had a great time! The staff were excellent, unobtrusive, and accommodating--even allowing a 10:00 am check-in upon arrival. We really appreciated the location of the hotel, allowing easy access to the metro or a stroll to the National Mall or the White House. The rooms are larger than average and the bedding and furniture are quite nice. I especially enjoyed the large bathroom with a separate shower and bathtub--to be honest, when deciding between hotels at this price-point, the bathtub led me to choose the Sofitel. One point that does not relate to the hotel, but D.C. in general, the homeless population is very large here--in every square there seems to be a small, semi-permanent community established, you'll also find them sleeping on sidewalks, in Metro stations, etc... Anyway, that's just information for you to be aware of; especially if you're a female traveling alone just take normal precautions." }, { "user_review_posted": 24, "user_total_helpful_votes": 28, "expertise": 0.005553716576556, "user_cities_visited": 190, "review_days": 0.39978094194961605, "helpful_class": 1, "review_text": "First, the Four Seasons is on Market Street, which seems to be ground zero for every crackhead and aggressive homeless person west of the Mississippi. The location alone is reason to never stay here but we were at least hoping for an oasis inside this horrible neighborhood. We are disappointed. The hotel has a weird / annoying double elevator situation where you are forced to take an elevator to the lobby on the 5th floor and then another elevator to the hotel floors. Second, for the money we are paying, which is well over $600/night, I expect a bit more. There's ONE restaurant here - and it seems nice but the lobby area seems sterile and uninviting. The room itself lacks modern amenities such as power outlets in places where you want them (e.g. next to the bed). In fact, the bed situation is strange in that there is only one nightstand and one light - on one side of the bed. That's fine - but what about the person on the other side of the bed???? Weird. The TV system is old and dated - taking forever to flip between channels and the TV Guide and the wifi is just okay. I stayed at a hotel in Napa for 3 days before this that blew the Four Seasons away in terms of comfort, attentiveness to guests, wifi, TVs, lobby, and bedding. And for less than half the price. The gym, Equinox, is outstanding and might be the only positive I can muster for this very old hotel that needs serious updating." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 6, "review_days": 0.46056955093099605, "helpful_class": 0, "review_text": "Very poor for a Westin, workout room is dated, video system has 7 total channels. Rooms are ok, but dated and elevators take FOREVER... No Concierge club and overall just worn out... They need to take some time and update the services at this Hotel or turn it into a 4 points.." }, { "user_review_posted": 21, "user_total_helpful_votes": 45, "expertise": 0.010293028167904, "user_cities_visited": 20, "review_days": 0.33734939759036103, "helpful_class": 0, "review_text": "Just got back after spending 7 nights at the Outrigger Reef Beach Resort.Prior to our trip we contacted hotel directly to book an ocean front room which was immediately confirmed for an additional charge in addition to the daily resort fee.On check in we were shown to our room which on first sight was slightly disappointing as was a corner room 820 and didn't have a full view of Waikiki beach.After speaking to Seon he was able to change our room to 917. This was fantastic as had a full 180 degree view & just perfect. King size bed with amazing balcony to watch the beautiful sunset & also see all the turtles swimming around the reef in front on the hotel.Pool area was lovely and no problem with getting a bed.Hotel is perfectly situated away from the busy part of Waikiki beach & perfect for watching the beautiful sunset & very close to some great restaurants.We were disappointed with the duty manager Stanley who came and knocked on our door the day before check out to advise there was a problem with my card which was initially given on check in. He advised that he had been trying to call us in our room obviously we weren't there we were out enjoying the sunshine. He was very persistent in requesting we clear up this matter immediately, as I explained all would be resolved when we check out. Apparently this wasn't acceptable to Stanley and he requested we visited reception straight away. Which we did & after dealing with Kiana we found he had cancelled both our room keys!! Really, was that really necessary to be treated like this???Although we had this issue with Stanley westill feel that this hotel does warrant a 5 star review as one individual can't spoil the most wonderful time we had at such a beautiful location." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.22946330777656002, "helpful_class": 0, "review_text": "Stayed at the hotel for Sakuracon last year. On our way home Sunday, I realized I'd lost and forgotten my $300 Grad ring at the hotel with the rush of getting out of the hotel in time for checkout. Called, they said they'd get back to me. Week later, called from Canada (so massive charges) and the man on the phone said he'd personally call me back the next day. Never got that call. Called back a couple days later, no information, not even a \"we couldn't find it\". Instead I got, yet again, another \"we'll call you tomorrow\".Small room, kind of smelled a bit moldy (but that may had been just the Seattle air). Too small of hallways, but pretty with artwork and photography. A small hotel in general, despite the large lobby.Will probably not stay again." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 40, "review_days": 0.9611171960569551, "helpful_class": 2, "review_text": "My mum son and I were due to arrive at JBH on 28th September on a 3 night stop over from London back to Australia. I had previously requested 2 quiet rooms in the hotel due to the construction work going on around the hotel. We had to postpone our stay by 2 weeks due to my son falling seriously ill in London which I advised the hotel of. We eventually arrived at the hotel 2 weeks late and after numerous emails still requesting a quiet side of the hotel that is what I thought we would get on our arrival. We arrived quite late on the 13th October and were greeted by rude reception staff who informed us the only rooms that were available were on the construction side of the hotel. I informed the staff that I had over 20 emails of which I had requested quiet rooms and informed staff of my sons illness. They asked me to produce the emails. After standing at the desk complaining for over half an hour we were eventually given 2 rooms on the quiet side. One room on level 1 and one room on level 3. For 12 months since booking I had requested rooms next to each other on the quiet side of hotel. There was also no mention of my son being ill. We were also charged double what we were previously charged for 3 nights 2 weeks earlier. So our 2 night stay cost double what our 3 night stay cost. When we eventually arrived in our room the air conditioning didnt work (it was blowing freezing cold air) and it took so much convincing to maintenance staff before the problem was fixed. Upon check out I was charged 303 AED for drinks at a bar that I never went to. It took a lot of convincing to rude reception staff that i didnt go to this restaurant or spend 303 AED on drinks there. They said they needed to investigate it. I never heard from them again. The construction work going on is actually in front of the hotel not to the side and it is LOUD 24/7. It is also very dusty at the beach and in the outside restaurants at the front of the hotel. The view from our room even on level 3 was amazing and I think once the construction work is finished and new friendly staff are employed this hotel would be an amazing place to stay. It was a sad end full of anxiety and worry to our 5 week overseas holiday. Consider other hotels as there are plenty in same area." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.40306681270536604, "helpful_class": 0, "review_text": "I had the pleasure of staying at the Best Western hotel my last night in Hawaii after many years of living in Hawaii. My son and I had the pleasure of staying in one of the newer renovated rooms facing Diamond Head, per my request. We were staying there because of a job transfer to the mainland, I was wonderfully surprised at how beautiful the room was considering I had stayed there once before many years ago and needless to say that stay was not quite as pleasant as this stay was. The staff, Beau, Chris and the funny lady who called me out on not knowing how to work something as simple as the WiFi made a great stay. Thank you all for hospitality and especially your Aloha and Kokua it made our last night there quite memorable." }, { "user_review_posted": 27, "user_total_helpful_votes": 11, "expertise": 0.0018675853388420002, "user_cities_visited": 16, "review_days": 0.366374589266155, "helpful_class": 1, "review_text": "The room looked good but smelled mouldy and we found black mould in the washing basin. (room no. 3314)But the worst thing was that we were accused of having stolen the laundry bag which is in every room. When we checked out, we had to pay 150 Baht for the missing laundry bag which we had neither taken nor seen anywhere during our stay. We were not treated very politely." }, { "user_review_posted": 106, "user_total_helpful_votes": 64, "expertise": 0.002820924388817, "user_cities_visited": 71, "review_days": 0.108981380065717, "helpful_class": 0, "review_text": "Please read my profile for my biases.As a frequent traveller and a Marriott fan, my goal is to stay in every Marriott property in various cities. I needed two nights in San Francisco and decided to try out the JW.I like the JW brand. In the US it is consistently good, and overseas it tends to be fabulous. This hotel didn't disappoint.Now lately Marriott has been trying to get me to check in via their mobile app. I really enjoy meeting the people at the front desk, so I tend not to use it. One of the reasons I like that face to face meeting is that I sometimes get a nicer room, and this was one of those times.Although not the Presidential Suite, room 1022 was a large corner room with a king sized bed. Because it was in the corner, the bath was along the wall perpendicular to the main windows, and glass bricks let in a lot of natural light.The bath was well appointed, with a huge tub. I didn't use the tub, however, since California is in a severe drought and I just didn't feel right about it. The separate shower was a little small, but combined with the low flow shower head it was easier to keep warm than a large shower would have been.The rest of the room was comfortable. There was no view to speak of, but there was a decent one from the 21st floor lounge. I also like the \"atrium\" style of the interior, which created some cool views.The lounge was probably the weakest part of the visit, and the main reason I didn't give 5 stars. It was open 24 hours, which was a plus, but the one night I arrived right at 7pm all the hors d'oeuvres had been put away completely. Petty, I know, but since I tend to reserve five star ratings for only the best experiences I had to take my disappointment into account.Otherwise, great stay and good location. I thought the price was a little high for what I got, but it was comparable to other hotels of this level in San Francisco." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.560240963855421, "helpful_class": 0, "review_text": "it was my first trip to bangkok, and technically, this was my 2nd stayed under Centara Hotel. their services r too good as we were staying at their metro suite. I love this suite where the room have the jacuzzi, cozy and it was very comfortable when I walked in to the room..all deco r simple n what I loved the most is their room all looked clean because all in white deco. I actually wanna stay at the suite rather than walk out to shopping. I would said everything is good n those who r in honeymoon should try this suite. Full of surprises when we were back to our suite after a long walk. Overall, it was a really nice suite to stay and highly recommended!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.222343921139101, "helpful_class": 0, "review_text": "Friendly and accomadating staff! The location is within walking distance to great restaurants, downtown shopping and the mall. Charlie's Taxi provides flat rates to & from the airport. The Resort has something for everyone in the family to enjoy." }, { "user_review_posted": 16, "user_total_helpful_votes": 7, "expertise": 0.002013682003751, "user_cities_visited": 178, "review_days": 0.127053669222343, "helpful_class": 1, "review_text": "My daughter and I stayed of the Graham for two nights on our way to Charlottesville to settle her in to College at the University of Virginia. We came from Los Angeles and needed to do a fair bit of shopping before going down to Charlottesville. I chose the Graham for its location and apparent good value. We were not disappointed in any way. In fact, the hotel exceeded our expectations. When I telephoned the day before we arrived to find out what time our room would be available, as we were arriving on the redeye and needed to at least drop off our baggage, Roxy at reception not only organized for us to check in at 8 AM, but also very kindly upgraded us to king suite. She was so gracious and kind and, quite frankly, as a mom who is dropping off her only child at college, her kindness went a long way and really helped me through a fairly emotionally challenging time. We arrived and had a delicious breakfast in the restaurant and then took a much needed nap. The room was beautifully decorated, the bed extremely comfortable (and I must admit I'm a shameless princess about my bed), the linens very high quality and the bathroom was not only very large, but also well-equipped with toiletries and plentiful towels. The Wi-Fi worked flawlessly. The location was not only perfect for our shopping, but also for dining and sightseeing. I had a lovely run along the bike park by the river and visited the monuments while I was on my run, which was a lovely surprise. I had not realized how close they were. The hotel staff without exception was incredibly efficient, extremely welcoming and very gracious. I cannot recommend this hotel highly enough. It was perfect for us. From now on I will always stay at the Graham when visiting DC. Thank you for a lovely stay." }, { "user_review_posted": 4, "user_total_helpful_votes": 13, "expertise": 0.015668101070285, "user_cities_visited": 5, "review_days": 0.000547645125958, "helpful_class": 3, "review_text": "We booked two city view premium rooms at the peak holiday tariff for a 6 night stay. We were told that if the rooms were not interconnecting they would be on the same floor. We also requested high floor and quiet rooms. Upon check in we were told that one room was on level 13 the other on level 7 and that was the best that could be done. The level 7 room was small and looked onto the driveway not the city. At 4am we were woken by a garbage truck that was deafining even at level 13 . The truck processed rubbish for 1 hour till 5am . We called the front desk at about 4.30 am and we were told the hotel was aware of the problem but clearly no action was taken . When we contacted front desk at 8 am to advise we were checking out and to complain about the quality of the room given the tariff I was told that I should feel lucky because some guests were paying $700 or $800 a night and we were only paying about $500 ( with taxes and resort fee) . No apology or compensation offered just arrogance . I would avoid this establishment at all costs" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "Efficient, friendly check-in for 1100 conference attendees! Did not have to wait long and they accommodated room sharing with 2 credit cards seamlessly. Clean, quiet, luxurious rooms and convenient eating establishments. Staff so friendly and helpful. Recommend your next conference be held here!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7048192771084331, "helpful_class": 1, "review_text": "I booked this hotel online, paid about $500 for the weekend. As I think a normal person would, I thought the advertised price and the price charged at check out was the full price, I was wrong.I made the mistake of giving them my credit card for a \"security deposit,\" I received the security deposit back in full but I was charged almost $100 worth in \"facility fees.\" These fees are not optional, they come with no perks, they just double charge you for the same room. In short, what was advertised as a $500 weekend was actually $600. You are given no warning about this extra $100 you will pay, they will charge your credit card without your permission, and it is in no way a part of the advertised price.Apparently this hotel is just one hotel in DC that takes part in this scam, kill resort fees.com provides a list of hotels in DC that will charge you these \"facility fees.\"As far as the room itself, it was average, the restaurant there too is also average, you can get way better food in DC. Ultimately, if you are willing to spend $600 for a weekend, you can probably find a better hotel." }, { "user_review_posted": 134, "user_total_helpful_votes": 33, "expertise": 0.0010852720838040002, "user_cities_visited": 107, "review_days": 0.8860898138006571, "helpful_class": 0, "review_text": "The room was perfectly acceptable. Biggest plus for folks looking to stay in the Fremont Street area is that it's much quieter than those that are adjacent to Fremont Street (as it's 2 blocks off 'the strip'. Parking for hotel is convenient and part of \"resort\" package, which is relatively modest. (Gym is really minimal and too small to accommodate more than a few guests at a time, so that was disappointing.)" }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.728915662650602, "helpful_class": 1, "review_text": "We really enjoyed our 6 nights in San Remo. The hotel was spotlessly clean, including the communal bathrooms. There is a great ratio of bathrooms to guests which meant you were never waiting for the shower.I\u2019d really recommend this to anyone who hasn\u2019t been to San Fran before and wants to be a good central location.The rooms are quirky and individual and compared to other hotels in the city provides good value accommodation.Thank you for our wonderful stay" }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.10186199342825801, "helpful_class": 0, "review_text": "We felt more than welcome at the Omni in San Francisco. The staff, especially the front desk and door staff went out of their way to help. I would recommend the hotel to anyone. Also easy access to the wharf and ferry building." }, { "user_review_posted": 67, "user_total_helpful_votes": 28, "expertise": 0.001918576597317, "user_cities_visited": 33, "review_days": 0.309419496166484, "helpful_class": 0, "review_text": "These people are not accommodating at all. In fact, the front desk people seem like they don't have a clue as to what is taking place. The pool is ICE COLD (no joke). It doesn't feel good; it's painfully cold. When asked, the front desk people assured me it was heated. Nope. This hotel is not clean. In fact, I wouldn't have stayed more than one night. There was a huge yellow stain on the sheets, as if a dog lifted his leg-kudos the housekeeping staff for remedying that situation very quickly. But, really, that \"situation\" should never have been. The good thing about this place it's location; across the street from the outlet mall. Oh! And wifi was good!" }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 174, "review_days": 0.270536692223439, "helpful_class": 0, "review_text": "Just nothing wrong with this hotel.We stayed in a grand delux the room was well appointed, clean and well kept daily.the bed was comfortable and the room was so quiet and dark due to such excellent curtains it was tough to get up.The breakfast had a great choice and the restaurant food was also very good. The swimming pool what a delight, no matter how hot Bangkok was the pool was just cool ...I will never want to stay anywhere else in. Bangkok now.oh and the service from the very and I mean very attentive staff was the best I have seen in years here" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.16538882803943, "helpful_class": 1, "review_text": "Just had a wonderful staycation at the Luana. This is a quality \"well maintained\" hotel with a friendly family like staff. Not the lap of luxury but clean great smelling rooms with very comfortable beds. We had tile floors, stone counters, black out curtains, fast free internet, great kitchenette and very well appointed decor in the common areas. We would definitely come back again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.703723986856516, "helpful_class": 0, "review_text": "We are staying in the Best Western Hotel. its been awesome and our stay has been made better by Mercy. She makes sure that we have everything that we need to have the most comfortable stay possible. Thank you!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.49178532311062406, "helpful_class": 1, "review_text": "Amazing fantastic phenomenal no words to say the H Dubai! Thank You Santosh!Wow What a wonderful, relaxing and beautiful location. The accommodations are spectacular - so spacious and beautifully decorated in Arabic touch. We stayed in #2906 which had 1 bedroom Executive Suite and 2 bathrooms with an extensive overlooking the gorgeous Jumeirah view . Since this is a best room, the view is just boundless. The hotel have beautiful restaurant like Play ,Okku ,Delphine along with 24/7 room service available, lovely Mandara Spa is the one the best Spa I have try. The hotel itself is so welcoming and the support staff is Santosh is the best, accommodating and make your stay comfortable and memorable. Love It H Dubai..." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 6, "review_days": 0.174151150054764, "helpful_class": 1, "review_text": "This is a beautiful hotel that had it all. Everything one expects from a Marriott. Right on South Beach with access to all that South Beach has to offer. The rooms all well appointed and a very nice size. Beds are extremely comfortable and there is nothing you need to bring with you except your clothes. Within walking distance of all the shops and restaurants and nightlife. All the staff were exceptional and helpful. Loved that the hotel was right at the beach with an attendant to get you towels for your chairs and a flag to raise if you want a drink or snack. What more does one expect!" }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 18, "review_days": 0.40251916757940803, "helpful_class": 1, "review_text": "Spacious suite for five of us. Two queen beds and a pull out sofa bed. Complimentary breakfast and afternoon reception with free drinks was great. We stayed during Christmas and New Year and it was very busy during breakfast time but the staff were fantastic at helping us get a table and making sure our coffee cups were topped up. Just across the road from the beach and bus stop to all sight seeing and shopping malls. We took the local bus no. 42 to Pearl Harbor for US $2.50 each way. The Pink Line trolley will transport you around Waikiki and main shopping centre. The hotel is situated on Lewers St which has many eateries both high end and casual. This is our second stay at the Embassy Suites and it won't be our last." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.430996714129244, "helpful_class": 1, "review_text": "Very attentive staff...Excellent service...Great rooms...Very good location. Our family of five was very comfortable in a 1-BR Suite and the daily included breakfast was a big hit with our three kids, especially being able to make their own waffles! Being only a half-mile walk to The National Mall made our sightseeing very easy. I recommend this hotel to anyone going to Washington D.C. with kids." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.4052573932092, "helpful_class": 0, "review_text": "Hotel Majestic is a classic Hotel. queen size room was small, big claw foot tub, bed was comfy. We pretty much just slept here and wandered all over the city. Sunday and Monday there is no food facilities so that was a bummer." }, { "user_review_posted": 2, "user_total_helpful_votes": 9, "expertise": 0.021736731766523, "user_cities_visited": 3, "review_days": 0.791894852135816, "helpful_class": 1, "review_text": "I decided to stay at the property (Grand one bedroom suite). Very average service and amenities. At a RC you would expect the staff would go out of there wAy to make you feel comfortable. That was not the case. Everyone seemed like I was annoying them when asking for something.Advice: go to the Halekulani." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.819277108433734, "helpful_class": 0, "review_text": "Nice rooms had both a regular room and upgraded to a suite . Clean room with good bathrooms. Great pool and decent workout area, maybe in a different building depending upon which building you\u2019re in. Downtown location close to 2 shopping areas, Terminal 21 and MBK. Close to rapid transit stations so easy to get to different locations like the ferry terminal." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.9550930996714121, "helpful_class": 0, "review_text": "The Parc 55 Hilton is an OK hotel. The location is great - super close to Market Street, which I love to walk when I'm in SF. The rooms are fresh, but are just a tad tired. It's not a big deal, but you can tell based on the size/layout of the bathrooms and the carpet in the rooms. Depending on where your window faces, you might be able to hear everything happening on the street below (hint: check the fresh air vent at the base of the windows!). Staff is kind and helpful, food in the hotel is fine. Overall good stay." }, { "user_review_posted": 31, "user_total_helpful_votes": 9, "expertise": 0.001299149679839, "user_cities_visited": 106, "review_days": 0.11500547645125901, "helpful_class": 0, "review_text": "This was all-around great! Spacious room, comfy bed, nice linens, happy hour, roof-top pool and great location. The staff is super friendly too! Proximity to metro and other sights was very convenient." }, { "user_review_posted": 15, "user_total_helpful_votes": 2, "expertise": 0.0005369818676670001, "user_cities_visited": 15, "review_days": 0.288061336254107, "helpful_class": 0, "review_text": "Stayed here for 4 nights. Staff excellent, always friendly and helpful. Room nice and spacious with balcony overlooking the pool and Thomas Circle. Nicely decorated and very clean. Would thoroughly recommend to anyone looking to stay in Washington DC." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.33734939759036103, "helpful_class": 0, "review_text": "We found this brilliantly located hotel after 1 awful night in another hotel which was no where near tourist attractions we arrived in late so had to stay until I could find a safer location. I rang this hotels reception in a panic at around 8 am the next morning and an extremely nice and helpful woman booked us in straight away. I explained our situation and she did us a great deal for the 3 nights we would be there. The hotel itself is a very funky style. the back of the doors are chalk boards which are great to be able to write messages. Location is the perfect spot as our hop on hop off bus stopped right outside. It's right in the centre of all the shops you want and less then 10mins away from fishermans wharf which is the most amazing spot for everything!! The staff were so helpful with getting us to our next location as it was labour weekend a lot of the transport wasn't running (we didn't realise) but the staff really helped us out. I would definitely stay here again when I come back to san Francisco.. thank you" }, { "user_review_posted": 26, "user_total_helpful_votes": 7, "expertise": 0.001196750948488, "user_cities_visited": 16, "review_days": 0.514786418400876, "helpful_class": 0, "review_text": "We stayed at this hotel for one night before leaving on a cruise to Alaska. Let me start by saying we are HUGE Marriott fans, and have always had extremely pleasant stays at the majority of properties. Sadly, this particular Marriott may be independently owned or at the very least poorly managed which resulted in us having a horrific stay. We booked four rooms in total for our group. My family had two of the rooms. We returned after a wonderful dinner at a nearby restaurant and went to our room about 10:00 pm, with our main objective being a good night's sleep so that we were ready to leave for our cruise bright and early. Imagine our surprise when the room next door had a barking dog in it. No people...just a barking dog. We called the front desk and they apologized and told us they were so sorry that this was happening. They told us that this was a service dog which was why he was allowed in the room. They then went on to say that they had the same problem the night before, had spoken to the guests and the guests assured them they would not leave the dog alone again in the room. (So this begs the question why does someone need a service job if they don't take them out with them? If a person needs a service dog, shouldn't the dog be with the person.) Aside from that, however, management knew they had a pesky situation and didn't deal with it. EXCUSE ME? They knew this was a problem, they assigned a person to the room next door anyway? REALLY? Management came up, knocked on the door, no answer, just a barking dog who was now really agitated. This barking continued until 1:00 in the morning. We called the front desk again and again. They couldn't do anything about it as the guests were not home. The hotel was full so changing rooms was not an option and why should we have to move anyway?In the morning we found breakfast for all four of our group's rooms slid under the door. Sorry--we had made plans to go to Pike's Market to explore and have breakfast before getting to the ship for our cruise. We requested a refund of points for the one room we booked on points and requested a refund for the cost of the other room. The manager informed us he was not authorized to refund our money or points. We dealt with Marriott Rewards to get our points refunded however, we were not ever able to get a refund of our cash account as the manager felt the breakfasts equalled the cost of our room---however since we didn't use the breakfasts we were not compensated at all. So why even give them one star? They recommended a wonderful restaurant nearby that our entire family enjoyed. I will return to Seattle, I will NEVER stay in this hotel unless I hear that new management has taken over." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.8384446878422781, "helpful_class": 1, "review_text": "This condo resort allows all the comforts of your own home, near to main entertainment facilities of Vegas. Comfortable full suite with kitchen and laundry. Easy to find and get around as a home base." }, { "user_review_posted": 42, "user_total_helpful_votes": 21, "expertise": 0.002317113538563, "user_cities_visited": 18, "review_days": 0.9036144578313251, "helpful_class": 0, "review_text": "This hotel is an excellent choice for a visit to SF. The location is perfect for walking excursions, cable car and bus access, and Ubering around the city. The staff is extremely friendly and helpful. The price was reasonable. My only complaint is that the restaurant is uninspired and not really a restaurant. The buffet should be free not $20. There are very good cafes and breakfast places in walking distance to try instead for a similar price. And the pool really should be an indoor one, given the SF weather in summer!Overall a great hotel! Tips: Walk from the hotel down to Ghiardelli Square for a delicious ice cream sundae and walk on the beautiful waterfront. Take the California cable car to the end and back to the cable car museum. Buy a MUNI passport for a day of cable car hopping. Uber to the Golden Gate and walk across and down to Sausalito\u2014take the ferry back!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6818181818181811, "helpful_class": 0, "review_text": "Great hotel, friendly staff and comfortable beds and pillows. Great size rooms as well considering most are small. Good location for all waking and trolly trips for sight seeing. They have nespresso coffee machines in room. The gym is nice but we didn\u2019t use it with all the walking and running we did in town.." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 8, "review_days": 0.7059145673603501, "helpful_class": 1, "review_text": "The Modern used to be our \u201cgo to\u201d for Waikiki. The service was fantastic, food great and the overall property was incredibly well maintained. Throw in Morimoto on the hotel site and it was 5 stars. Now not so much. Maintenace has faded around the pool and it looks tired. Morimoto has long gone and the restaurant says \u201cprivate function\u201d, except it\u2019s closed for ever. Pool food and drink service used to be first class, again that has faded. Very, very slow lifts and a reception teamed by people who seem grrrr. It feels like the Hotel moving to time share ownership has meant that saving on operational expenses is the driver rather than guest experience. Time to find a new go to. Not saying it\u2019s bad, it\u2019s just average down from great." }, { "user_review_posted": 14, "user_total_helpful_votes": 5, "expertise": 0.0016235557447070001, "user_cities_visited": 9, "review_days": 0.439759036144578, "helpful_class": 0, "review_text": "We had a beautiful corner room, watched the fog roll in over the city... we love the location lots to see and walk to. The location made it a great place for us to come back to and take a quick break when needed. Next conference, I will be sure to act early and get a room here. Moscone is right across the street. I imagine this hotel is packed when a conference is in town. We really enjoyed the breakfast at Trace. The avocado toast is delicious." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.685104052573932, "helpful_class": 0, "review_text": "Our family stayed for 3 nights. Beautiful hotel, great breakfast, and breakfast area. Close to walking to downtown Waikiki and the beach. Activity are on 5th floor was great for kids, staff was outstanding, beds were comfy. Would definitely stay again!" }, { "user_review_posted": 31, "user_total_helpful_votes": 16, "expertise": 0.0023954184507720003, "user_cities_visited": 16, "review_days": 0.44249726177437004, "helpful_class": 0, "review_text": "Found this hotel to be very clean, spacious and with very nice & warm people. Most importantly a walk to the State Department, and other interesting places if you need to catch up on some fun activities. The only thing though is the lift is extremely slow both ways (up & down) - not sure how that can be fixed to give it a little speed!" }, { "user_review_posted": 76, "user_total_helpful_votes": 33, "expertise": 0.001997711922971, "user_cities_visited": 189, "review_days": 0.041073384446878004, "helpful_class": 0, "review_text": "My wife and I stayed here several times over the past 18 monthhs. The firstime we did not know what to expect but in every way it surpassed our expectations. Very welcoming upon arrival, very professionally handled every aspect of our stay. Very tastefully decorated, great pesonalized service. could not ahve been better. Since then have returned reguularly when in Chicago and stayed at other Trumps with aa similar expereience.." }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 139, "review_days": 0.122124863088718, "helpful_class": 1, "review_text": "The Outrigger Reef at Waikiki Beach is our first choice for a Hawaii Hotel. We recently spent a second visit there in July 2015 and it was as delightful as the first stay. The hotel staff is friendly, accommodating and knowledgeable. We would return at any time.Our first stay in 2008 was a family trip to celebrate our 40th Wedding Anniversary. Our daughter arranged with the Outrigger Reef for us to renew our vows on the beach right outside the hotel at sunrise. What a special and wonderful way for us to remember our vows to each other. Though this second visit did not have as much romance as the first, it was our granddaughter's choice for celebrating her 16th Birthday instead of a large 16th Birthday Party. A grand time was had by all!The Outrigger Reef - romantic, relaxing and fun!" }, { "user_review_posted": 27, "user_total_helpful_votes": 18, "expertise": 0.003126264298061, "user_cities_visited": 25, "review_days": 0.143483023001095, "helpful_class": 1, "review_text": "Gerogetown Suites was a welcome stop after completing the bike ride from Pittsburgh. The hotel has large rooms, is clean, and a great location to the Washington Harbor restaurants. We were disappointed that there was no vacancy at the newer M street location, but the Harbour location was just fine--the rooms are nice, though not fancy, with comfortable beds and bedding." }, { "user_review_posted": 239, "user_total_helpful_votes": 101, "expertise": 0.0019413154870800001, "user_cities_visited": 127, "review_days": 0.348849945235487, "helpful_class": 0, "review_text": "This hotel is a block from the beach, a two minute walk to Waikiki beach, and is in easy walk to everything, shopping, the zoo and the army museum as well as eating places. There is a restaurant, bar, heaps of areas to sit and chill, read or chat to friends in the massive lobby area. The pool is a good size but the deep area is bigger than the shallow area, however the areas were separated with a floating rope. I would be watching small children if I were swimming there as they could easily get out of their depth. Booking I was easy, staff were friendly, the room was clean and well maintained, and we had a room on the 7th floor overlooking the pool,and the Main Street. My only negative comment would be that the concierge was not always at the desk. We just felt that when the concierge needed a break (as in lunch etc) there should have been another staff member take that position.p for the duration. We had to come back a few times to see if the concierge was back which was a bit frustrating especially when we needed to organise our departing airport transfers." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.35870755750273803, "helpful_class": 0, "review_text": "We stayed at the Silver Cloud for the ease of access to Centurylink. It is perfect! A little spendy but perfect. The shuttle is a definite PLUS! The lounge/dining area is also a PLUS and the food is fantastic. No need to go anywhere else." }, { "user_review_posted": 14, "user_total_helpful_votes": 1, "expertise": 0.00023644015699600003, "user_cities_visited": 10, "review_days": 0.8789704271631981, "helpful_class": 0, "review_text": "After my Air BnB reservation was cancelled I found this great bargain in North Beach. No frills lodging but clean, safe & close walking distance to The Fisherman\u2019s Wharf, Pier 39, Cable Car (Powel & Mason) & excellent restaurants all around. Highly recommended!" }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 3, "review_days": 0.335158817086527, "helpful_class": 0, "review_text": "We've stayed on the strip before and yes, its great, but what are you paying the extra for? The Westin is a couple of minutes walk from the strip and if its really hot like it was when we went (over 110) then you nip accross the road and cut through Bally's. The Westin is clean, comfortable and half the price of the big strip hotels. There is a store next to the hotel for drinks etc, the hotel bar was nice and the breakfast was very nice. We also ate accross in the food court at Bally's.Would I recommend to a friend, yes. We'll stay there again for sure and it will be even better when they finish the refurbishment. Roof top pool was great also but needed more shaded areas to get out of that sun." }, { "user_review_posted": 26, "user_total_helpful_votes": 51, "expertise": 0.009412743275702, "user_cities_visited": 42, "review_days": 0.18455640744797303, "helpful_class": 1, "review_text": "The room and the service are still amazing and I\u2019d say it\u2019s probably still the best on Waikiki; however, we\u2019ve noticed some minor issues from our most recent stay\u2026-\tThe lobby on the 1st floor smells like garbage, especially in the morning-\tSome room amenities that they used to offer were no longer in the room such as Honolulu cookies as welcome gift, bath salt and loofah-\tWe didn\u2019t receive our turn down service on the 1st night and housekeeping didn\u2019t replace the empty shampoo/showerl gel bottles with new ones (I hate it when hotels are being stingy with bath products)-\tWe booked the deluxe ocean view studio thinking all ocean view studio should face Fort DeRussy (At least that\u2019s what the layout on their website looks like.) However, when we checked into our room, we were given a room on the opposite side with ocean view partially blocked by Halekulani. We called the front desk and was told the room we received is categorized as deluxe ocean view as well. I explained we were here back in June of this year and stayed in a partial ocean studio and had the exact same view. The lady told us she will look for other availability and call us back ASAP. After 10 minutes wait, she moved us to a room facing Fort DeRussy on the 12th floor.The good things are\u2026-\tThey gave us a complimentary bottle of sparkling wine for our anniversary-\tThey honored our late check-out request and gave us a 9pm late check out\u2026I don\u2019t think you can find this kind of service anywhere else-\tThe staff are super friendly and helpful, especially people working at bell desk and concierge.I will definitely come back to stay here again for all the good things that I\u2019ve mentioned but my experience here used to be so perfect with nothing to fault at all and this has changed." }, { "user_review_posted": 25, "user_total_helpful_votes": 13, "expertise": 0.002414211629703, "user_cities_visited": 25, "review_days": 0.512048192771084, "helpful_class": 0, "review_text": "We enjoyed our stay at Park Shore. It was central to everything in Waikiki, and the views from our ocean front room was beautiful. The hotel is a little bit older, however it is clean and comfortable. Be aware there is a lot of noise from the street as you are located on the main road." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8784227820372391, "helpful_class": 0, "review_text": "I love this place. Wiakiki Sand Villa, is an amazing place to stay. Only 4 blocks from the beach. The staff is incredible, friendly, helpful and accommodating. Amenities are just perfect, beautiful, clean pool and Jacuzzi. A unique foot spa was fun. Awesome bar, with locals who regularly visit and get to know vacationers. Wonderful restraunt, with a variety of culinary delights. I could go on and on... definitely recommend a stay at Waikiki Sand Villa..." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 6, "review_days": 0.171960569550931, "helpful_class": 0, "review_text": "My husband and I stayed here the 2nd weekend in November and had a very enjoyable time. We stayed three nights in a deluxe King room with a fire place. We were able to get a tour of the Luxury room that is MUCH larger just in case we wanted to upgrade. However with just the two of us the smaller room was much cozier. The larger suits are the same design and decor, just bigger space. The bathrooms were wonderful and great mini Kitchen. My only complaint is there was no coffee makers in the rooms. I was amazed that you have to special request one. I have never stayed in a hotel anywhere in the world without a coffee maker. When we did get one it was a big one. Like the 12 cup kind. So it was a bit of a hassle since we are now used to single cup coffee. At least we had our coffee though. I would suggest getting \"Nespresso\" makers in each room. The nicest places i've stayed at have these and thats part of what make it the best experience at these hotels. Coffee is a big deal in the US. We love our coffee, so if you want to really deliver as a hotel you cannot offer a wonderful room without a wonderful coffee experience. We would have to call room service each time we ran out of coffee grounds and creamer. each time it took a good 45 min. Nespresso is the way to go!!! simple, always reliable! Also, hotel location was wonderful!!! And loved the hotel car, that was a nice perk." }, { "user_review_posted": 51, "user_total_helpful_votes": 26, "expertise": 0.0023647106420630003, "user_cities_visited": 68, "review_days": 0.0043811610076670005, "helpful_class": 0, "review_text": "This Hilton was OK, but there was a problem with the temperature system. If we wanted heat, we had to put the system at 78 - 80 degrees, why ? Don't know. However, everything else was perfect. The entrance is spectacular but quite small." }, { "user_review_posted": 64, "user_total_helpful_votes": 29, "expertise": 0.002089539887454, "user_cities_visited": 87, "review_days": 0.180722891566265, "helpful_class": 0, "review_text": "My husband and I just stayed here for a single night on a trip to Vegas because staying on the strip cost too much that night (the marathon was going on). This is far from the strip but I knew that going in so location was no big deal. Now, the place itself. The room was nice; bed was comfortable and though aged it was kept up well and clean. The halls were old and kind of musty but once in the room it seemed like you were somewhere much nicer. The room itself was great. Super cheap! I was quite irritated that I had to pay a $100 security deposit.. I know that's common practice but the room cost about $30 so to pay $100 just for a deposit seemed ridiculous to me. I didn't like the service at the front desk; as I waited in line I stepped up and was ignored completely while she answered the phone (no finger or anything like \"I'll be right with you) and then her coworker at the front desk asked her a question and she walked around for about 5 minutes helping her and ignoring me completely. The dealers were nice, though I was upset to find the only Blackjack game they had was pitch. It's a much older crowd there. Ultimately, I would stay here again but I would still prefer to gamble elsewhere. The diner was excellent for breakfast, I highly recommend that." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.850492880613362, "helpful_class": 0, "review_text": "Stayed here, not knowing a thing. cool location on the water, 10 minute lyft ride to most of downtown. Garden view means parking lot view, where you'll hear the train all night. trying to get towards downtown from the hotel can easily take you an extra 30 minutes as there are 3 train tracks right along the hotel. they will stop traffic and blow horns constantly.The bed was amazing, the bathroom and most of the hotel FREEZING.Take advantage of free valet parking and lyft or lime bike anywhere you need to go stayed 2 days and never used my car. not worth finding parking in seattle" }, { "user_review_posted": 7, "user_total_helpful_votes": 10, "expertise": 0.006825239198625, "user_cities_visited": 6, "review_days": 0.799014238773274, "helpful_class": 0, "review_text": "When I read all the reviews I didn\u2019t think staying here could be that good - but I was wrong. The only glitch happen during check-in and it was on the booking agent side (hotels.com). They had it fixed quickly and we were in our room within 15min. Everyone on staff (and I mean that) was incredibly friendly and helpful - in a very sincere way. The location is perfect for walkers - we went to Capital Hill, the Mall, White House, Newseum....oh and the food options in the city are awesome. The shuttle will take you anywhere within 3mi plus it\u2019s only ~$10 to take an Uber anywhere in the city. The room was beautiful and very relaxing. Would definetly make this my go-to place when staying in the city." }, { "user_review_posted": 54, "user_total_helpful_votes": 28, "expertise": 0.0024070191785070002, "user_cities_visited": 58, "review_days": 0.054764512595837006, "helpful_class": 2, "review_text": "We stayed for 6 nights in this hotel. The reason why I chose this hotel was because of the excellent reviews. There were 4 of us travelling, 2 adults and 2 teen boys. We have an ocean front room on the 13th floor. My first impression when we first checked in was, what is this place? It looks cheap. There is no proper lobby. My first impression of the room was it was so small. We have 3 big suitcases and 1 medium suitcase and the room looks like it will be too cramped for the four of us.The cabinet have plenty of shelves where to store clothes so we used them and store 3 suitcases inside the closet. The room got more bigger after I organized all our things. The bathroom is super tiny but this really didn't bother us. They have double sized beds and it was the most comfortable hotel bed I've slept in. The room is super clean including the bathroom. The aircon was sometimes noisy. The room has a safety box which I've used. Their parking lot can only park less than 20 cars so if you are planning to rent a car, I suggest to get parking permit immediately as this gets full right away.The location is premium plus. It's one of the best location along Kalakaua Avenue. The beach is just across the street. There is an ABC store next door and there is a Eggs N' Things restaurant right at the hotel building which always have a line-up.Their wifi signal is strong, but they don't have computers/printers for guest use. They will direct you to the Marriott business center two blocks away which charges per minute and per page printed.Their customer service is excellent. They give beach towels withought checking them, you just return them in the big bucket in front of reception.We will return to this hotel again." }, { "user_review_posted": 15, "user_total_helpful_votes": 12, "expertise": 0.00377358490566, "user_cities_visited": 63, "review_days": 0.25520262869660404, "helpful_class": 1, "review_text": "My husband and I stayed here for one week with two small kids. The hotel was easy to get to and looked great upon arrival: clean, modern. There was no valet present when we pulled up, but he did appear before our luggage was unloaded and even helped bring our things up to the room. That first interaction was our last positive experience with the valet service (which costs $50 per night). There was rarely a valet at the stand when we returned at night, and the front desk refused to hold the keys. After two nights of waiting in the bright lobby with sleeping and/or crying kids until the valet came back and took the key directly, we learned to bring the kids up to the room first so my husband or I could wait however many minutes downstairs. We also learned to call down 30 minutes in advance of when we needed to leave, as \"15 minutes\" was never 15 minutes. The longest we had to wait, with absolutely no notice that this would be the case, was an hour and a half on our departure day. The room itself was fine and decently sized for a room in DC. We were facing K Street, which was incredibly noisy, even on the 5th floor. The walls between rooms are also incredibly thin to the point that it sounded like our sneezing neighbor was in the room with us. Our room started out clean, but was a disaster by day 6. Most days the bed would be made, but nothing else done. Our daughter spilled chocolate on the sheets of one bed, and the bed was made with the dirty sheets rather than clean sheets. The room was vacuumed once- on the day a few dollar bills and some change we had left on the dresser with ticket stubs and receipts was taken as an additional tip. It was hit or miss if we would have toilet paper, tissues, or empty garbage cans. Also hit or miss was breakfast: finding a seat was impossible most mornings, as was getting downstairs before they ran out of some, or most, things depending on the day. When the food was there, it was good and seemed fresh, but I am not sure how they calculated the number of tables and chairs necessary. Most mornings we would either stand near people that looked like they would be leaving soon and sit at their dirty table, or we would try to balance plates and cups and toddlers and try to get everything to our room in one piece so we could sit while we ate. Overall, the location of the hotel was great. We loved the area and our proximity to the museums, the metro, and some really good restaurants but there are several other hotels in the vicinity that I have to think could provide a better experience." }, { "user_review_posted": 98, "user_total_helpful_votes": 95, "expertise": 0.004595946289803, "user_cities_visited": 68, "review_days": 0.26834611171960504, "helpful_class": 0, "review_text": "I'm a Hyatt fan overall, and my stay at the Hyatt Chicago definitely solidified my affinity for this chain. Everything looks and feels new in the room. The bed was comfy. All the latest and greatest electronic amenities are available. Also I'd like to offer praise for the staff on the first floor (as you walk in from the street), who were incredibly attentive and friendly at all hours of the day. I stayed at the Park Hyatt up the street from here a couple years ago and there's not much difference in terms of comfort and service. I'd definitely return to this property again when in Chicago." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.838992332968236, "helpful_class": 0, "review_text": "I had an excellent time at the hotel. Apart from the luxuries one can expect, the service by the hotel staff was one of the best.I would highlight the service of one of the staff at the reception desk Mr. Jaturaphut - he takes personal interest in ensuring that all guests have all their needs catered to.Would definitely recommend visiting this hotel again." }, { "user_review_posted": 67, "user_total_helpful_votes": 40, "expertise": 0.0027881117418530003, "user_cities_visited": 26, "review_days": 0.9414019715224531, "helpful_class": 0, "review_text": "I was checked in by an amazing associate, Rachel, who provided true Aloha spirit and outstanding customer service. Rachel was a very kind receptionist who made you feel like you're the only one in the hotel. She goes the extra mile to ensure you receive the perfect room and acknowledged and appreciated our marriott elite status.This hotel is in a great location and is a lovely modern, comfortable and beautifully decorated in hawaiian style. The bed and room was comfortable and includes nice personal touches such as a welcome basket in your room. This hotel provides a lovely outdoor bar area with music and outdoor couches and chairs that provided a relaxing atmosphere. This hotel is close to everything and is in a centralized Waikiki location. This hotel proves why I'm loyal to the marriott brand. You will not be disappointed at this hotel. Extremely clean and comfortable. From the moment you check in till the time you leave, you will love this hotel. Every employee we met from housekeeping to the bar, bellman and front desk display outstanding customer service. Obviously the management at this hotel cares about the customers with the highest level of service. Have been to Waikiki dozens of times but this is my new go to hotel when in the area. The only thing zi would improve is while the pillows are comfortable, they are not the signature pillows in which we are used to at other Marriott brands. Kudos again to Rachel for setting a perfect customer service tone at check in. I can't wait to stay here again." }, { "user_review_posted": 29, "user_total_helpful_votes": 26, "expertise": 0.004242334311162, "user_cities_visited": 93, "review_days": 0.13198247535596902, "helpful_class": 0, "review_text": "I spent the past weekend in Chicago. We stayed at the Westin Chicago River North and had a fantastic time. Right from check in, everything was amazing. The desk staff, a gentleman named Chris I believe, was very friendly and courteous. We had to wait a few minutes since there were a few guests in front of us, but it was no inconvenience really. Because of the short wait, we were offered complimentary breakfast certificates. A truly unnecessary treat for the minor inconvenience but it was much appreciated! The staff went above and beyond to make us feel welcome. We had a great view from our room of the Chicago river and surrounding city. The room was very spacious and comfortable. The hotel is centrally located in downtown Chicago and there are countless restaurants, bars, and attractions all within walking distance. You are a short walk to the subway system in the \"Loop\" and cabs are plentiful. We were able to walk most everywhere we went. This hotel is convenient to everything. This was a great experience due to the excellent staff and all that the hotel had to offer. I would highly recommend this hotel to anyone staying in Chicago and I hope to stay here again the next time I am in Chicago." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.592552026286966, "helpful_class": 1, "review_text": "This is the second time I've stayed at the hotel Carlton and find that it is consistently comfortable clean and well staffed. Music during happy hour with wine served in the lobby and nice linens in the rooms with bright colors and great photographs on the walls. I've loved it each time I've stayed there" }, { "user_review_posted": 17, "user_total_helpful_votes": 4, "expertise": 0.0010319917440660001, "user_cities_visited": 94, "review_days": 0.146221248630887, "helpful_class": 0, "review_text": "I'm so happy we chose this hotel for our trip to San Francisco! Clean hotel and room, polite and helpful staff, great restaurant, wonderful location! What more could we want? After reading some reviews about street noise, we chose an inside room. No view but we could have cared less! Room was for sleeping and relaxing after touring all day! We definitely recommend and would stay here again" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.565169769989047, "helpful_class": 1, "review_text": "Upgraded paid for room was as close to Fremont Street as you can get.The street music was terrible loud in the room to the point you could only hear the television at its loudest setting.This loud music and microphone announcement went on until 2AM both nights we stayed at the D.The television station options sucked. I guess they intend guests to be in the Casino.Will never stay at the D again as I feel an upgraded paid for room should be top notch." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.831872946330777, "helpful_class": 0, "review_text": "Besides it being kid friendly where I don\u2019t have to worry about smokers, casinos and late noise, I didn\u2019t really care for the resort. No complementary breakfast, no free transportation to/from the airport, and even if we requested our sheets to be changed which had no signs stating that they won\u2019t change your sheets until the 4th night if you stay a whole week (7 days). I had to asked to even find out that \u201crules and yet they just told me they would have someone bring me bed sheets to switch out myself since I wanted new sheets in the third day. Which didn\u2019t happen since I left the room and enjoyed my day in Vegas...apparently we have to be present or something to receive our service. The staff were all really friendly and kind, don\u2019t get me wrong but I wouldn\u2019t recommend this place. Just wasn\u2019t what I had expected and I believe these are very basic common courtesy stuff a resort should provide." }, { "user_review_posted": 32, "user_total_helpful_votes": 15, "expertise": 0.002165397771157, "user_cities_visited": 19, "review_days": 0.20810514786418402, "helpful_class": 1, "review_text": "Probably the best 'chain' hotel in the DC area, the Sofitel isn't large or grandiose, but very cozy and relaxing. The on-site dining is exceptional, and the bathroom was amazing. I travel quite a bit, and this was one of the most work and leisure friendly rooms I have stayed in. While not large, it is very well laid out, and even the mini bar had great snacks. Its close to numerous attractions for tourists, but also handy for those in town on business. The front desk was exceptional. I definitely liked it and will stay again." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.42497261774370204, "helpful_class": 2, "review_text": "My stay was simply fantastic. The front desk team (specifically Valerie Washington) was stellar. The hotel itself was very clean, huge rooms, and great food (eggs over medium that were actually properly prepared). I don't have much time to write reviews about my hotel stays but I needed to share my experience with this hotel. Highly recommend." }, { "user_review_posted": 98, "user_total_helpful_votes": 28, "expertise": 0.001276776847779, "user_cities_visited": 43, "review_days": 0.658817086527929, "helpful_class": 0, "review_text": "Stayed 5 days here with family and the location and service was outstanding. This hotel was recommended by a friend who has stayed here for years and I see why. Although a little more expensive the extra ambiance is well worth it and I would high recommend this hotel over other I have stayed at in San Francisco." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 7, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "Everything perfect from check in to check out. I would highly recommend this hotel which is priced right for this location. The attached restaurant is also worth trying. Full bar with an extensive menu." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.7349397590361441, "helpful_class": 0, "review_text": "Nice location in a safe and pleasant part of DC. Clean rooms and effective housekeeping. Excellent DirecTV service in the room. Hot shower with perfect water pressure. Coffee maker in room with coffee provided. Self parking and valet parking available but expensive. Try to get a rate that includes the parking fees to save money if you plan to drive to the hotel. Bar and restaurant in hotel but they were very crowded so I did not try them. Lots of elevators made getting in and out of the hotel a quick process.Long check-in lines. The beds were not very comfortable but tolerable. Old feeling rooms. Hilton Honors app could not find my reservation (but I had no trouble checking in or out the old fashioned way). No fridge or microwave in room. Silly sliding bathroom door can be difficult to lock. Leaky shower head leaving rust mark on wall. Toilet moved slightly when sitting on it. The Coffee Bean & Tea Leaf on the lobby level is pricey and does not have as good a selection as a Starbucks. The bar and restaurant were crowded.I would stay again if the daily rate was lower than the area hotels (it was this time) but I wouldn't actively seek staying here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7782037239868561, "helpful_class": 0, "review_text": "The hotel is beautiful, the staff are eager to please and the service is excellent, and our room was lovely, spacious and quiet. The location is perfect-walkable access to the sights, museums and food restaurants." }, { "user_review_posted": 56, "user_total_helpful_votes": 34, "expertise": 0.0028372818839550004, "user_cities_visited": 31, "review_days": 0.670317634173055, "helpful_class": 1, "review_text": "Great few days to kick of our holiday here - in a city that seems to have a number of HUGE hotels, it was great to find this one, a 'hidden gem' as someone described it, where you don't feel like you are just a number, or get lost trying to find your room. Lovely rooms, great rooftop bar, really good breakfast, and free tuk tuk service to the Skytrain station. The staff were helpful, friendly, polite, everything that you could ask for. Can definitely see us returning here. Great value too." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.284775465498357, "helpful_class": 1, "review_text": "This is a family owned hotel which makes it even the more special. This was my first time in Hawaii, and my boyfriend's third time. Even he was impressed. We wanted to kick ourselves over and over again, for not having found this beautiful hotel and stayed here from day one 5/16-5/26. We got an upgrade, without even asking for one. I watched the sunrise for the 3 mornings we were there. What a beautiful sight. The staff is constantly going out their to may their guests feel at home. Wonderful views of the Ocean and Olomana Mountain. Supper affordable!, free coffee every day (Not the case at Marriott Resort Waikiki Beach -claiming a 4 star status hotel when it really is a 2+ and has the indecency of charging guests $28 for coffee daily \"and is not an option\". God forbid you rent a car because you will pay the Marriott $32 daily for parking. Again, no options. It is their way or the the high way. The New Otani, on the other hand, is a beautiful place, with character and a peaceful vibe. Has 2 restaurants with a beautiful picturesque view of the sunset. The rooms are so great, you almost don't feel the need to go to Waikiki Beach. Rooms have balconies which allow you to suntan privately if you would prefer so. I would highly recommend this hotel and would be delighted to return some day. I plan to tell everyone I know, while I also tell them, to stay away from That good for nothing Waikiki Marriot." }, { "user_review_posted": 18, "user_total_helpful_votes": 4, "expertise": 0.0009685289393990001, "user_cities_visited": 8, "review_days": 0.335706462212486, "helpful_class": 0, "review_text": "Recently visited Waikiki our last stop of a four stop trip to USA. The Modern was a fantastic choice and by far the best hotel we stayed in during our whole trip. The location is great as at the quieter end near the marina, close to beach and a lovely lagoon perfect for young children, a short walk to the Ala Moana shopping centre and the busier parts of Waikiki. The rooms are spacious with tasteful decor and great amenities. All the hotel staff were wonderful very welcoming and helpful. A special shout out to the general manager Kelly whom we met at the hotel's 5 year anniversary celebration - Kelly discovered we were celebrating our 25th wedding anniversary and made us feel very special even when they had a very special VIP visiting! We will definitely be going back." }, { "user_review_posted": 17, "user_total_helpful_votes": 1, "expertise": 0.00017524388106700001, "user_cities_visited": 26, "review_days": 0.369660460021905, "helpful_class": 0, "review_text": "Stayed here during Halloween and the Cubs World Series! Great Hotel! The customer service was the best, the room was great, the staff was amazing and of course you can't beat the area. I would definitely suggest this place over any of the bigger hotels." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.535049288061336, "helpful_class": 0, "review_text": "A very nice hotel but there are better options in the luxury range in Chicago. Bathrooms are small and spa feels dated. Spa service was nice but other locations at similar level properties in the city are better. Location is great. Food is average. Room itself is okay (small but well appointed). There was no bottled water in the room. Price for this range in Chicago is an it on the high end. Staff was courteous and as expected." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6955093099671411, "helpful_class": 0, "review_text": "Cannot say enough great things about the Thompson. They had my room ready early and let me check in when I arrived early to drop my bags, service at the door was amazing as well. Great room service, nice bar in the lobby, room was immaculate. Will definitely stay here again." }, { "user_review_posted": 29, "user_total_helpful_votes": 7, "expertise": 0.0010615347738240001, "user_cities_visited": 11, "review_days": 0.244249726177437, "helpful_class": 0, "review_text": "Had an awesome time!! Check in/out went without a hitch. Valet Service was on point and very helpful. Service was very good overall; breakfast was pretty good as well - would definitely stay there again!!!" }, { "user_review_posted": 39, "user_total_helpful_votes": 38, "expertise": 0.004620081084827, "user_cities_visited": 17, "review_days": 0.10405257393209201, "helpful_class": 3, "review_text": "We've moved to Loews Regency after very disappointing experience in hotel Zetta and that was excellent choice! Great quiet location in few meters from Market street, excellent staff, clean rooms with fantastic views! So I would highly recommend Loews Regency to anybody looking for high level of service and comfort." }, { "user_review_posted": 41, "user_total_helpful_votes": 10, "expertise": 0.0010737843227480001, "user_cities_visited": 14, "review_days": 0.20810514786418402, "helpful_class": 0, "review_text": "The place it's self was great looking. 5 pools belconies, ect. We had a 1 bedroom villa n the sliding door to the balcony would not open for me, my boyfriend had to use all his strength to open n close it. The bath tub did not drain n the curtains in bedroom n living room were broke n hanging down. Pretty run down." }, { "user_review_posted": 166, "user_total_helpful_votes": 114, "expertise": 0.003223752341374, "user_cities_visited": 63, "review_days": 0.8187294633077761, "helpful_class": 1, "review_text": "A great location to explore the commercial areas of Bangkok. Right next to Ratchathewi BTS station, it's a couple of stations from Paragon, Siam Centre, MBK, Central World and the Erawan shrine. Only drawback was that the BTS trains are pretty crowded even at night. Hotel ambience has a modernist touch. Our one room suite was spacious, equipped with a mini kitchen. The wide screen TV thankfully has several English language channels for news and movie. Breakfast at the dining room seemed always crowded unless you are there before 7.30 am. The buffet spread is generous offering local and western fare. The staff are friendly and most were able to speak English." }, { "user_review_posted": 57, "user_total_helpful_votes": 28, "expertise": 0.002274526656484, "user_cities_visited": 36, "review_days": 0.08433734939759001, "helpful_class": 1, "review_text": "A very nice hotel, comfortable rooms, the d\u00e9cor exquisite, can't comment on food as we ate out. They provided free beach towels, which you could change any time. The swimming pool was on the 10th floor which had a separate Jacuzzi, a bar and very comfortable sunbeds it was brilliant. You were only one block away from the beach. I was very impressed with receptions customer services we had a problem with the electrics which was sorted out immediately. They were very helpful. I would definitely recommend this hotel." }, { "user_review_posted": 57, "user_total_helpful_votes": 50, "expertise": 0.004148349467954, "user_cities_visited": 218, "review_days": 0.6642935377875131, "helpful_class": 0, "review_text": "I was super excited to stay here and have a nice runway view. I came in and noticed it was hot but I thought maybe it was just off. I turned the temperature down and got really for bed. After a couple hours it was even hotter at 74 f. I called downstairs and they told me to open the window. I did but now it sounds like I\u2019m on the runway. For the price the room is I would think that the temperature could be controlled. That really has ruined my experience. Hopefully it will cool off tonight. :(" }, { "user_review_posted": 102, "user_total_helpful_votes": 33, "expertise": 0.0014603656755650001, "user_cities_visited": 33, "review_days": 0.54381161007667, "helpful_class": 0, "review_text": "While this place isn't cheap, it is fantastic. It is right on the beach, the rooms are comfy and we rarely had to wait more than 30 seconds for an elevator. Valet parking ($40/per day) was good, but it does pay to call ahead especially during busy times. The restaurant on site (Azure) is excellent. Try whatever fish is in season. You won't be disappointed. We did not pay for the luau, but were able to find seats close by and watch the show. I'm glad we didn't pay for it, but it was entertaining. That historic aspect - during WWII a lot of US Navy sailors stayed here on R&R." }, { "user_review_posted": 27, "user_total_helpful_votes": 4, "expertise": 0.0006089063796220001, "user_cities_visited": 19, "review_days": 0.45454545454545403, "helpful_class": 0, "review_text": "I was given a nice 7th floor single bedroom (\"Bora-Bora\") suite looking north toward the airport. The kitchen facility was good and that was important since I ate in the suite most of the time. The balcony (lanai, I think it's called in Polynesia) was quite adequate so I ate out there when the weather permitted, watching the aircraft taking off and landing. The location is within 10-12 driving minutes of Vons, Smiths and Albertsons & Target.There is a Denny's immediately nearby, and the resort does have a sports bar. I didn't use either much, cooking myself or trying out some of the zillions of restaurants available all over LV. For example, Las Vegas Blvd and just north maybe one-two blocks is a large commercial area with many shops and restaurants to spend your $$ on if you have any left after gambling!On the sort of negative side... the otherwise nice wandering river closed down about 4PM, even though it was heated (!!!) so one could float & relax there even after dark. Also, the shower did not have a shower hose... something almost every decent resort has these days. The check-in staff member seemed embarrassed, saying \"we have them in our showers at home\".Overall, a good place to stay when visiting the Las Vegas/Henderson area." }, { "user_review_posted": 22, "user_total_helpful_votes": 16, "expertise": 0.003420500937879, "user_cities_visited": 382, "review_days": 0.19277108433734902, "helpful_class": 0, "review_text": "In Seattle overnight with my friend to attend KING TV reunion party next door. Pouring rain so cozy fireplace in lobby was most welcome. Arrived quite early and was able to check in. Room had a view of Elephant Car Wash, extremely comfortable beds, very clean throughout, and superb HD TV reception. Staff went over and above to assist us with our every need. Adjacent restaurant served delicious breakfast for around $8. Underground parking was additional $15, reasonable by Seattle standards, and we liked the security of parking in locked building. Many good restaurants within easy walking or taxi distance. Would definitely stay again." }, { "user_review_posted": 15, "user_total_helpful_votes": 14, "expertise": 0.0044209055132590006, "user_cities_visited": 10, "review_days": 0.48138006571741504, "helpful_class": 1, "review_text": "Stayed here for 3 nights in July 2017, the hotel is basic enough but its clean and well looked after. Pool is small enough but it was never too busy and when we got back from a day out it was a good place to unwind and relax.Think we were in room 101 which is outside facing the pool- two double beds and nice TV in room. we did not eat in the hotel so i cant comment about the foodHotel in good location for bars and restaurants nearbywe took a day trip to the everglades and went to universal studios the next day so we weren't in hotel too much but i would definitely recommend itFree Wifi throughout hotel so a major plus for me" }, { "user_review_posted": 119, "user_total_helpful_votes": 40, "expertise": 0.0015215619514930001, "user_cities_visited": 41, "review_days": 0.028477546549835003, "helpful_class": 2, "review_text": "I liked the hotel very much, every day there is sherry and live music.The location is also great, just 20 meters away from Union Square.The service is also great at the hotel.The down side is that the rooms are a bit small, and there is no breakfast, not even a small one in the morning." }, { "user_review_posted": 2450, "user_total_helpful_votes": 2110, "expertise": 0.004070823960169, "user_cities_visited": 1100, "review_days": 0.6046002190580501, "helpful_class": 0, "review_text": "We had not stayed at the Marriott Marquis, in SoMa (South of Market Street), San Francisco, in decades, and I am not sure why, as we are Marriott Platinum members, and are in SF 1-4x per month. Last stay was for the \u201cWine Spectator Magazine\u201d \u201cCalifornia Experience,\u201d their last one. I do not remember that stay, but assume that it was a good one. It WAS for an event, and this was for a business stay, so some differences.We booked this Marriott property again, and all went well \u2013 very well. I recognized the front entrance semi-circular drive, but then, I had walked through it, on previous stays in the SoMa area. Arriving by auto did start to jog my memory. Our driver was a bit puzzled, as he had never delivered us to the Marriott Marquis before, and my answer was \u201cwe just wanted to try something different, and not having stayed here in 20 yeas, constitutes something different.\u201dAs has become common, we had dropped my wife off at her corporate office for meetings that afternoon and evening. I proceeded to the Marriott Marquis to check-in, unpack, and go to dinner solo, since she had a dinner meeting. I would not see her for some hours yet.I was quickly greeted by a bellman/valet, but as this was a short trip, our limited luggage all clipped together, and with a reminder of where the check-in desk was located, I was on our way.The structure is massive, some of the lobby area is in an atrium, but some aspects seem a bit small, and not in keeping with the size of the buildings. The check-in desk is one of those features, which seems a bit too small for the scale of other areas. However, our agent was as welcoming, friendly and accommodating, as she could be. Yes, we are Marriott Platinum members, but then we were not regulars at the Marriott Marquis, so not long-standing, returning guests. As I recalled, this hotel is geared a bit more toward the convention/event traveler, and my greeting was on the level that I often receive as a frequent guest at a small, boutique property. Very nice!With formalities out of the way, the young lady handed me the key card, and smiled, saying, \u201cI think that you are going to like this room.\u201d I headed up the elevator (make sure that you have the one for the correct tower), and up to my room.There was a bit of a walk from the elevator, and I ended up at the end of a hall, with two doors \u2013 on unmarked to the right, and the other with \u201c3056\" on the plate. I walked in, and probably audibly gasped \u2013 I was standing in long hallway, leading to a very large livingroom area, and there was a balcony on either side, with great views of San Francisco from each. It was time to explore. To the right was a separate, and full dining room (8 chairs), with a small vanity bathroom, and a separate \u201cbutler\u2019s pantry\u201d bar/prep area, plus a closet. That was where the other door led, so servers to exit/enter, and not disturb the guests in the livingroom \u2013 nice. To the left, there was a ful wet-bar, and then another sitting area, before one got to the large bedroom, with another sitting area, plus a full bath suite, with a large jetted soaking tub, a walk-in shower and toilet plus bidet. The bedroom had a walk-in closet, nearly as large as mine at home!Now, we stay at a lot of luxury hotels and resorts. I have stayed in larger suites, but just barely. I have had more luxuriously furnished suites, but just barely. I have had more stunning views, but just barely, and cannot recall TWO balconies with such views. This was outstanding, and in every way, except one \u2013 we were not spending a month in this suite. I know that the closet was large enough to accommodate a month\u2019s worth of clothes, even the way my wife travels. When I sent a text to my wife, with the room number, I was hoping to hear that her meetings had been extended for a day, or three, but no such luck. The brief stay was the only downside, though it might well have been a deciding factor in our being upgraded to 3056?In seconds, I had unpacked our clothes \u2013 they looked pathetic in that giant closet, as shown in the photographs. I then spent the next hour exploring and photographing the suite.My appraisal is that this suite is designed for the business traveler, who hosts large parties. It is a one bedroom, so not really great for large families. I do not know if the sofas (I think there were four total) converted to beds, but they looked more like just sofas, rather than sofa-beds. The suite could easily accommodate 30 guests, and especially with the two large balcony spaces I have done just that in the past, and by approximation, feel that a group that size could fit comfortably in this space. Only possible limitation might be with the little butler\u2019s pantry, but if everything was catered, one would not need a full commercial kitchen. I was wishing that I had a few dozen friends in town that night because I would skip dinner (off-property), and host a major party.The furnishings were very good, though a few pieces were starting to look a bit dated, and used, but still attractive, functional and in keeping with the rest of the d\u00e9cor. I was told by staff that a refurbishment was coming, but none knew the start date of that project. I would assume that for such a grand suite, the furniture will have been replaced soon.Now, to the aspects of this suite, that we could, and did use: the King bed was very comfortable, as were the pillows. There was adequate drawer space for our meager luggage, and the bathroom was especially bright (a pet peeve of mine, at too many properties where the lighting designer must expect guests to travel with lanterns?), and then that closet! It had a safe (horizontal, and adequately large), an iron and ironing board, plus space to hang Vera Wang\u2019s entire \u201cFall Collection.\u201dThere were 3 TV\u2019s, and one was attached to both a separate sound system, plus a video-in bank. Every lamp seemed to have an AC outlet, and there were plenty more, plus charging stations enough to plug in everything at the Consumer Electronics Show. I counted 4 thermostats, for separate zones. The wet bar had a small refrigerator, sink and coffee maker w/ fully-stocked coffee caddy. The small butler\u2019s pantry had a mini-fridge, sink and plenty of storage space. There were phones everywhere, and I suppose that those would be useful, if one had lost their spouse somewhere in the suite, and had to call each room, to see if they were there (we had to do similar once in a giant, multi-room lodge suite in Vail, CO, before the days of cell phones). Each of the two bathrooms (the vanity and then the bath suite) had full amenity kits. Besides the two large balconies (one had patio furniture, and the other was set for \u201cdancing\u201d maybe?), the second sitting area, the dining room and the bedroom had large windows, so the entire suite was bright and airy. The livingroom had a vaulted ceiling, so looked even more expansive, than it was. Even with the two large balconies, and their sliding doors, this room was very quiet, and I heard no sound from outside, or within the hotel.My wife had a break between her last meeting, and her dinner meeting, so met me downstairs in the lobby restaurant, B55, for some wine. She asked about our room, and I only said, \u201cI think you will like it.\u201d I should have asked if she\u2019d like to host her board in our grand suite for that dinner meeting. Maybe next time?Though I had a nice coffee maker, I did stop into Peet\u2019s Coffee, in the lobby, and found that to be good, as well.With our floor location, and our status, we had access to the M Club Lounge, on the mezzanine, overlooking the atrium part of the lobby. I only grabbed more coffee, and a pastry, but both were good. One feature of this M Club, that I liked was the array of seating areas, and that most seating had copious AC outlets. While I do like intimate, luxurious \u201cboutique\u201d hotels, there is something to be said for a hotel, which caters to the business traveler, who now has so many electronic devices, as to need feed directly from a power plant, to keep them charged. This hotel offered AC all over our room, the lobby and the M Club.We did not have the opportunity to explore The View Lounge, as it was closed for private functions, when we had time. Will visit it on our next stay, as it looked lovely \u2013 but cannot believe that it has better views, than 3056.We had limited interaction with the staff, on this short stay, but all were excellent, and helpful, plus almost as friendly, as my reservations agent. The closest thing to an issue with staff was that one doorman (at the 4th Street entrance) was gruff with my wife, when she asked about a cab to her office the next morning. He said \u201cThis isn\u2019t the place. Go to the other entrance,\u201d and went back to standing on the sidewalk, doing nothing. Apparently cabs are only available in the drive-through entrance, and my wife took a right in the lobby, instead of a left.The SoMa location is very convenient, with shopping just a few short blocks away, restaurants in abundance within a very short walk, plus the Moscone Convention Center, very close by. Union Square is an easy walk, and the Financial District only a bit farther, with the Embarcadero and Ferry Building, just past that, on the Bay. AT&T Park is several blocks away, and quite walkable. We often stay in SoMa, and the location of the Marriott Marquis has much to offer.Well, our short stay was over, and I was meeting my driver in the portico area, so went down, to check out. I had the same agent, who had checked me in, and she recognized me immediately. That was also nice, as I have had so many reservations agents, who forget I have ever stayed at the property, even when we have done so several times in the same week. At one major business hotel, where I am also at the highest elite level, I have had them immediately forget me, if I just turn away, to ask my wife a questions \u2013 \u201cCan I help you sir?\u201d \u201cWhy yes, you were in the process of checking me in... \u201c This agent smiled, called me by name, and asked, :\u201dSo, how was 3056?\u201d I explained how much we enjoyed our stay, and only wished it could be longer. With a wry smile, she whispered, \u201cIf you didn\u2019t like that suite, there would just be no pleasing you!\u201d She was right." }, { "user_review_posted": 8, "user_total_helpful_votes": 8, "expertise": 0.004744565817058, "user_cities_visited": 13, "review_days": 0.338992332968236, "helpful_class": 1, "review_text": "Hotel - The hotel has a warm and welcoming atmosphere. The lobby is a lovely and comfortable area with interesting features. Unfortunately the hotel were unable to do dinner during the time we were there but they do have a dining area for breakfast, although we didn't opt for this. The hotel has a simple layout and very easy to find your way around.Room - Our room on one of the higher floors was large with views across the city rooftops. The room is refreshing and modern. Toiletries are provided. TV is a great size. The room was always kept clean with fresh towels each day. The ceiling fan kept the room cool. Although family members staying in another room found the walls too thin at times, we had great sleep with no noise.Location - Walking distance to Union Square and the shopping district. Some nice diners and cafes near by. Although the area around the hotel is fine, you need to be careful which roads you turn down at night as San Francisco has homeless and crime problems. Ask the hotel reception which areas of the city you should stay clear from and they will happily tell you. We had no problems on our trip.Staff - All staff were brilliant and very helpful to us, especially when it came to our tour/coach bookings. You will find a couple of the male receptionists very funny!Overall - Hotel Carlton offers a comforting and lovely stay in San Francisco with wonderful staff and unique environment.Tip - Don't miss live music in the lobby with a free glass of wine - most evenings!" }, { "user_review_posted": 23, "user_total_helpful_votes": 41, "expertise": 0.008544056339920001, "user_cities_visited": 249, "review_days": 0.24808324205914503, "helpful_class": 1, "review_text": "Luxury hotel without that stuffy feeling. Staff is friendly and helpful. Close to fabulous shopping and dining options. Easy access to buses, trains, cabs. Rooms are well appointed, comfortable and quiet. Shower was massive and very nice." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.6834611171960571, "helpful_class": 0, "review_text": "This property is in bad shape. I was there over a week and was disappointed in the lack of maintenance. Machines covered in ash and empty glasses, I saw a porter ONE time. Also, there is what I believe to be blood in the soap dish that was never replaced or even washed. Unfriendly bartenders and a total lack of energy from most employees. What a shame." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 118, "review_days": 0.671412924424972, "helpful_class": 0, "review_text": "This was our first experience staying South of 5th and it was great. Much more quiet, great restaurants nearby but not many hotel choices so we opted for the Stanton which is probably the best hotel in that area, for now. The hotel is attractive and LOLO's, the Mexican restaurant, is wonderful. The biggest problem with the property is the insufficient lounge chair set up at the pool. There are not nearly enough chairs for the number of guests. I suggest they take the wasted space on the upper deck and add more lounges. Perhaps the biggest annoyance of all is the complete lack or service at the pool and beach. While there are servers that appear every now and then, at no time during a day at the pool or an afternoon at the beach did anyone ask if we wanted anything. If you wanted a drink, you had to go get one yourself. When you're paying 600 bucks a night at a hotel, you would expect the basics. Not the case here as staff in general is indifferent at best. And if you make you reservations through Marriott central reservations, good luck. They have no concept of how this property is laid out. As a result, check-in was a disaster. What we thought we were getting versus what the front desk had ready were like two different universes. It was a lengthy ordeal to get it straightened out. So my advice to this hotel: if you want to compete in a market that's heating up, get your act together." }, { "user_review_posted": 30, "user_total_helpful_votes": 27, "expertise": 0.004259075361359, "user_cities_visited": 82, "review_days": 0.119934282584884, "helpful_class": 0, "review_text": "Recently rebranded from a luxurious Four Seasons to the even more luxurious Anantara Siam and I did not come away disappointed! Physically I didn't notice too many huge changes after three years but the improvement is in the staff - I've never seen so many sincerely happy smiles and such a strong desire to provide exceptional service. For my three-day stay I truly felt like a VIP for the first time ever!I was in Bangkok to attend THE Wedding of the Year! From the 7am Monk Ceremony until the day's events ended at 1030pm the Anantara pampered us and treated us like royalty in the various suites, ballrooms and restaurants! Everything was exceptional thanks primarily to two very special ladies - the mother of the Bride and the Anantara's General Manager, Khun Titiya! I've never heard of any other hotel GM - anywhere - taking such personal leadership in ensuring perfection!Unfortunately I failed to note down names of several other staff members who made such a memorable impression on me. One young lady who welcomed us at breakfast was noticeably upset with herself as she thought she had remembered my name on the 2nd morning but didn't quite get it right! The next morning she knew my difficult name perfectly!I will be back to the Anantara and I won't be surprised at all if several of the staff remember my name next time!" }, { "user_review_posted": 29, "user_total_helpful_votes": 8, "expertise": 0.001228945275789, "user_cities_visited": 55, "review_days": 0.24370208105147803, "helpful_class": 0, "review_text": "I don't think I've ever stayed at a hotel that was more in-tune with it's customer base and more willing to go above and beyond the call of duty than the Hyatt Regency McCormick.There are not enough words in the dictionary (or thesaurus) to help me describe how awesome and refreshing it is to stay here while attending a convention across the road.We once again stayed here fro C2E2 this year (honestly, we'd never stay anywhere else) and they once again buried us in excellent customer service. From meeting all our odd demands, to even rewarding me for being witty on twitter with a treat of cookies and brownies - the Hyatt Regency McCormick just excels.Rooms are clean, bathrooms spacious and everything is stocked. If you're lacking, you can always text (YES TEXT) and they'll get you all that your require.All the employees are gracious and helpful...and I can't think of anything else to add to make it NOT sound like I'm being paid by them to write this.(I'm not by the way).Just stay here." }, { "user_review_posted": 288, "user_total_helpful_votes": 144, "expertise": 0.002317113538563, "user_cities_visited": 164, "review_days": 0.994523548740416, "helpful_class": 1, "review_text": "Stayed 2 nights here with family of four. Got a great last minute rate on Expedia, so even with the $30 resort fee and $58 per night parking fee, it was still less than $200 per night. Room was not huge, but was comfortable with 2 double beds, spacious bathroom, mini fridge, and safe. Resort fee included free coffee in the lobby in the morning, free wine from 5-6 pm also in lobby area, free WiFi, and use of large gym area on the lower level. There was no coffee maker in the room though. Italian restaurant attached to hotel that we didn\u2019t try. Lobby has nice sitting area with fireplace, and Living Room/Library also has a nice fireplace and seating. All areas were nicely decorated for Christmas. There were 4 Christmas trees that we saw inside the hotel.Union Square is 2 blocks away. It\u2019s funny that other reviewers have said this is a bad area because there are homeless people on the streets. This is a huge city with homeless people like any other big city. We made some care packages to hand out to those in need. There are many restaurants nearby. We ate at Thonglor Thai, Pinecrest Diner, David\u2019s Deli, Amami, and Oma Sushi. There is a a Walgreens across the street as well as a small market. The Geary and Curran theaters are on the next block. The CVS a block away sold SF Christmas ornaments and souvenirs. Went to the Macy\u2019s in Union Square as well as Lush, DSW, and Victoria\u2019s Secret. There were several galleries on Geary. You can take Uber to Ghirardelli Square for $10.Staff were helpful and pleasant and gave us a free water bottle. Also, this is the first hotel I\u2019ve stayed at that uses shampoo/lotion, etc. in paper containers, so I liked their eco-friendliness. They also provide umbrellas to use. Overall a very nice stay. Would return and recommend to others." }, { "user_review_posted": 159, "user_total_helpful_votes": 67, "expertise": 0.001935438652007, "user_cities_visited": 219, "review_days": 0.125958378970427, "helpful_class": 0, "review_text": "I have stayed in the Oberoi Dubai for about 6 nights. It\u2019s truly well located (Business Bay), not far from the metro. For my visit purpose which was mainly business and (some) pleasure, it was the right choice since it\u2019s really close to Sheikh Zayed Road too.The room was very spacious with very tasteful furnishings and a great view. I didn't get to try the pool, but it looked very nice.Breakfast was very up to expectations and staff was very friendly and helpful. Valet parking available, of course, what might come in handy since the front car access to the hotel might get a bit dense at times.If you want to have a drink, go no further, you can just go up to Iris rooftop (restaurant and) bar on the 27th floor of the hotel. It\u2019s a wonderful place with beautiful people and nice music.Other great restaurant options are available on the ground floor of the hotel. I had dinner at Umai Restaurant (oriental food) and was very happy. For world cuisine go for Nine7One Restaurant.Room service is also very nice!That being said, I would definitely highly recommend this hotel. I\u2019m looking forward to my next Oberoi Hotel, this time in Mumbai!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.39101861993428205, "helpful_class": 0, "review_text": "Very classic environment. Nice and convinient. Staff is friendly! There is a lot of local Thai food opposite the hotel at night time. The only thing imperfect was a lot of mosquitoes and no car parking." }, { "user_review_posted": 58, "user_total_helpful_votes": 30, "expertise": 0.002400818789545, "user_cities_visited": 43, "review_days": 0.340087623220153, "helpful_class": 0, "review_text": "This is a great hotel, conveniently located across the street from SFO MoMA. If your trip to SFO includes one or more visits to MoMA, consider this hotel. The room was clean and quiet. I would have rated this hotel as Excellent had I not been shown to a seat at the back of the empty restaurant for breakfast on my last morning there. It was an offensive move by the hostess but I got over it because I had otherwise had a great stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.899233296823658, "helpful_class": 0, "review_text": "Zoe was a positive surprise. Easy access by car, good parking facilities, and excellent service. The hotell has clean, quiet, and spacious rooms.The hotell provides a great starting point for exploring San Francisco.I recommend Zoe for your next stay om San Francisco, especially if your stay is for experiencing Fisherman's Wharf and the surrounding sights." }, { "user_review_posted": 19, "user_total_helpful_votes": 4, "expertise": 0.000911746429961, "user_cities_visited": 9, "review_days": 0.5005476451259581, "helpful_class": 0, "review_text": "We vacationed in San Francisco between the Pride Parade and 4th of July weekend, so rooms were in scarce supply. Family of 5 - had to book 2 rooms in this hotel, despite calling and asking for other options. Upon arrival they were able to move us into 1 suite which was preferable. We did need a rollaway bed. Once in room, we were informed the room we were in could not accomodate a rollaway so we had to change rooms. We also had to request the rollaway a couple of times. Both rooms were VERY shabby. The sofa bed and rollaway were laughable - only kids could stand to sleep on these, and even the kids were complaining about how uncomfortable they were. The hotel is updating rooms, but we did not get that experience. Frustrating to know others paying the same price had nicer accomodations.Best things about the hotel:1. We ate in the restaurant (which we never do) and the food was good and reasonably priced for San Fran.2. Iced water in the lobby - huge plus for tired sightseers at the end of long day.3. Starbucks in lobby - although it closed at 10:00am one morning we were visiting.4. Separate sink from shower area - plus for families.Cons:1. Shabby room.2. Location is not great for sightseeing - not near anything. Public transportation is within decent walking distance.3. Downtown location - many area restaurants closed on weekends.4. Downton San Francisco is filthy - sidewalks, streets, storefronts - everything in this area needed a good scrubbing." }, { "user_review_posted": 34, "user_total_helpful_votes": 4, "expertise": 0.000460826502067, "user_cities_visited": 24, "review_days": 0.48083242059145603, "helpful_class": 0, "review_text": "This place is horrible. It's old and worn out. Here is a list of things I noted:1. Room way too hot. Had to move down from the sixth floor to the 2nd because it was so hot on the sixth. This was when it's in the 50's outside.2. Room way too small.3. No chairs4. No HVAC system5. No coffee maker or coffee of any type6. Very cheap TP - 1 ply...tore off 1 sheet each time it was pulled.7. No desk or table8. Wash basin so small that you can't use it w/o water going everywhere.9. No dresser or anywhere to put things other than the floorTV on the side of the wall so you can't watch from bed....and there's nowhere else to sit to watch...however the TV could not be watched because the remote control didn't work.10. Can only charge your phone in an outlet that is near the floor so you have to put it on the floor11. The cell service drops out constantly12. Very very high price for all this lousy room13. The bed is about 6 feet14. The hotel is almost impossible to find, especially at night.The one great thing was the Valet Service was excellent." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.8773274917853231, "helpful_class": 0, "review_text": "I was initially worried about this hotel after reading some peoples negative reviews on here but was pleasantly surprised by the lovely room, we had a great view looking out our window of pier 39 from the left and a city view to the right. The room was clean and we found it quiet. I would recommend this hotel for it's location as you're right in the heart of Fisherman's Wharf which is exactly what we wanted." }, { "user_review_posted": 17, "user_total_helpful_votes": 17, "expertise": 0.004744565817058, "user_cities_visited": 73, "review_days": 0.405805038335158, "helpful_class": 1, "review_text": "We had 2 nights here in November and had a lovely time. Staff were very friendly, hotel clean and modern, bed very comfortable. We didn't eat here, but plenty of diners and restaurants near by.Location for shopping in Union square was great, Macys was a 5 minute walk away. We walked to fisherman's Warf on the first day but wouldn't recommend it as it was quite a hike and not particularly scenic, the cab back was around $20.We travelled to the hotel early on a Friday morning by Bart, the ticket was around $8 each from the airport and th Bart station was approx. 10 mins walk to the hotel, but our return flight was late at night so we used the hotel airport shuttle with I think was around $38 for the 2 of us, great service." }, { "user_review_posted": 41, "user_total_helpful_votes": 13, "expertise": 0.0014290212415530002, "user_cities_visited": 35, "review_days": 0.9961664841182911, "helpful_class": 0, "review_text": "First of all I have to say, that even if we were in hotel with small kod, staff did everything possible to minimalize noise (thank to Premium leisure club and his check-in).I have to say, that we have never been awake cause noise.All the construction site is not disturbing at all. I only hope that after finishing new hotel in JBH will be still the same magic.In Jumeirah is everything what guests want to possible.Smiles everywhere, only kind people, never anyone rude, this is still paradise. If you are scowling, every person from staff will be asking you why to chang it and improve your mood.If you really want to feel as VIP then you have to go to Kitchen connection and get serviced by Kabir or go to Executive Pool and get services by Paul, Brian or Daniel. And if you need taxi or some advice (off the concierge desk), then you go to entrance to Frank or Abdu in blue robe.The best vacation ever." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.45947426067908, "helpful_class": 1, "review_text": "A few friends and I went to Miami the beginning of April. After a long-haul flight we were excited to just arrive and relax at our much anticipated hotel. However, this was far from the case. Upon arrival there was no one to greet/welcome guests to the hotel at the front door. Secondly there was only ONE person at the front desk with fustrated guests in front of us. We were finally seen and given the remaining balance of our room, as well had only paid a deposit prior. We were given the amount to pay which was over $1,000 more fban what we had booked for on booking.com. If we hadn't know we would of been robbed by this hotel. We let the lady at the front desk know that this wasn't incorrect and after some back and forth she said we were indeed correct that this was the wrong amount. She then went on to say that her system was down so she did not have the rate we had booked out hotel room on. We then had to bring out our booking confirmation and she then began presenting us with room rates from the air! We went back and forth for over an hour before she unapologetically said that she will have to pass this onto the reservations team to sort this out and said we should only pay for our room service fee. To add insult to injury she made us aware of taxes which were not included in our booking confirmation. Anyone thinking of staying at this hotel be aware that aside from then $34 resort fee per room, per night there is a 14% tax per night per room and $450 dollar incidentals fee, which gets held on your card per room per night and is released once you check out. However this can take up to 10 business days to be released to you depending on where you are from and your bank!After that embarrassing ordeal at front desk we were finally given the keys to our room. We had two standard one bedroom suites. They were very spacious and modern. However, be aware that furniture has slight wear and tear, lights are not working, AC does not work properly. Saying this Matientence are very quick to respond to any issues you may have.The hotels locafion is great - right on Collins Avenue, close to many restaurants, bars, south beach, ocean drive, Lincoln Road. You will always have something to do/somewhere to go whilst being at the hotel.Amenities such as the pool and direct access to the beach was not available during our stay. So I will norm be able to comment on this. We wouldn't have even known if it wasn't for guests before us complaining that they wanted to leave.The breakfast is a waste of time do not bother including this in your boooking. The restaurant in which you have breakfast is not in the hotel but a minute walk away. This is not the problem but more the lack of breakfast options. Be prepared to only have 6 options to chooose from. They also do not have the greatest service in the restaurant. A great option for breakfasts would be Rosetta's Bakery a fee blocks away from the hotel.Housekeeping are not consistent, we had to mention to the front desk that our rooms had not been cleaned for two days. Also, do not expect much from the housekeeping. Mainly just a change of sheets and new towels.Last but not least, upon check out we were held up AGAIN! We had paid for our room halfway through our seven night stay after going back and forth with the reservations team. However the same lady who checked is in had the audacity to tell us tbere was a small fee remaining when we had paid for everything. She then went into the office and kept us waiting for ober 30mins. We had a flight to catch back homeboy yet there was no urgency in anything they were doing. If we had missed it flights would they have paid for five flights back to the UK? NO.The lack of urgency, empathy, friendliness and general good customer service is nothing i have ever seen before. Customer service should be at the forefront of everything business does. As at the end of the day we are what keeps your business running in the first place! As well as this, not knowing how much ones booking is, is so ridiculous. All of this should been prepared prior to us arriving at the hotel. If you are going to work with intermediaries such as booking.com you need to ensure you guys have communicated effectively so there is no confusion for guests. There are so many things to be taken from this and I really hope as a hotel you imorove on this, as the hotel has great potential. But unfortunately after my not so great experience I would not recommend this hotel or stay here ever again." }, { "user_review_posted": 44, "user_total_helpful_votes": 38, "expertise": 0.004082533377468001, "user_cities_visited": 51, "review_days": 0.506024096385542, "helpful_class": 2, "review_text": "I grew up in DC and the Mayflower was always up there with the Willard, Hay Adams and the Jefferson. I stayed overnight earlier this week and I have to say I was greatly disappointed. I had requested a room on a higher floor to avoid street noise and they put me on the 2nd floor. They might have been able to put me in a room on a higher floor but I would have had to wait 20-30 minutes for it to be prepared...this was 7PM in the evening. The furnishings in the room were okay (the wrong type of chair at the desk) but the air conditioning didn't work very well at all so I had to have them send up a fan in order to keep cool in July in DC. There was no mini-bar and not even a bottle of water in the room---had to call room service for an $11 bottle of water ($15 with room service charge).After a warm and fitful night's sleep I ordered breakfast and it took forever for it to come and was around $40 for a couple of eggs, bacon and coffee. There was no bathtub mat and the shower, a tub, was so slippery I almost fell several times. I called the front desk and they said they'd send one up but by that time I was running late. I called the valet for my car 15 minutes in advance and I still had to wait in the warm lobby for about 30 minutes for my car. By the time I got in the car I was drenched in perspiration, but it was good to get the heck away from this place.I have clients come in all the time, usually 5-10 people at a time, and I've been telling them to stay at the Mayflower because it's convenient to my DC office. THAT practice will stop and I'll recommend the Jefferson, HA or the Willard---they are a little further away but I would recommend the Mayflower to anyone after my experience." }, { "user_review_posted": 97, "user_total_helpful_votes": 40, "expertise": 0.0018916837577960001, "user_cities_visited": 40, "review_days": 0.719058050383351, "helpful_class": 1, "review_text": "We had family staying on the strip so we decided to stay so we would not have to drive back and forth. I have stayed at the Platinum before and the hotel is always very clean and the staff are amazing. We had a strip facing view. All the rooms have a balcony. They only have valet parking but it is free (just a tip for the Valet attendant). The Platinum is right off the strip which is very convenient and you do not have to pay all the high prices for parking g and valet on the strip." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.331872946330777, "helpful_class": 1, "review_text": "Thank you Aston Waikiki Hotel for your wonderful hospitality. Our Travel Agent, highly recommended your hotel to suit our needs and budget. You totally exceeded our expectations!Seamless transfers, check in, welcoming staff. The most comfortable bed and linen, I have ever slept in... Sun care gift pack, was lovely touch. Abc stores everywhere we went, for added convenience. Family friendly beach across the road, away from the busy end of Waikiki. Trolley stop outside hotel going to Ala Moana Mall.The Tiki Bar and restaurant, has very friendly staff and had great live music. We loved the ribs for dinner. Yummy and satisfying.After a busy day, we always came back to a well-made up room, by our Housekeeper- Helen and team. She always greeted us each morning. She took good care of us and made us feel welcome. We travelled to Hawaii from NZ to celebrate our 10th wedding anniversary and we definitely experienced, the warm Hawaiian hospitality. We are planning a trip back, with our family.. Mahalo," }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.8121577217962761, "helpful_class": 0, "review_text": "Excellent service, friendly people, comfy beds, a tasty free breakfast open for 3 hours every day, and easy valet parking are just a few of the wonderful things about this hotel. We also really appreciated and used every day the free use of beach chairs, umbrellas, towels, and beach mats. Also, we got some good advice for nearby hikes. We will be back!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.640197152245345, "helpful_class": 0, "review_text": "Flew to San Fran for son's wedding...back-to-back nor'easters in Boston forced us to extend our stay on both ends. The staff was so understanding and bent over backwards to accommodate us in every way...especially Sharon at the desk. Location is 5-star for out-of-towners, and restaurant and bar scene are more than lively! Already recommended Griffon to a professor who travels there annually and is looking for somewhere beyond 'the chains'...liberate at Griffon!" }, { "user_review_posted": 57, "user_total_helpful_votes": 40, "expertise": 0.0032966118263770003, "user_cities_visited": 107, "review_days": 0.079408543263964, "helpful_class": 1, "review_text": "My husband and I stayed here for 4 nights. We had a room on the 12th floor. The room was updated, spacious and comfortable. The view from the balcony over the ocean was gorgeous as was the view from the open walkway outside our room. It looked back at Waikiki, in all its glory. At night the view was even more stunning. Our room was quiet, came with an automatic espresso machine, a large shower with instant hot water. The staff members were all pleasant and helpful. We were charmed with this hotel and would stay here again. Great area for walking/running. Free bikes for use by guests. Free coffee in lobby. Free valet parking with boutique rate. Small beach with towels and chairs provided. Free wifi that works well. Breakfast is not included and is pretty sparse but a wonderful full-service restaurant right next door. Only one elevator slows things down at peak times." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 11, "review_days": 0.07667031763417301, "helpful_class": 1, "review_text": "Our trip to Hawaii was nothing short of absolutely awesome and the Vive Hotel is a big reason why . We booked this hotel based on the great reviews we read. I can confirm that the positive reviews we read about the hotel were very accurate and worthy of the praise . The staff ( Britt , Bev & Cody to name a few) are truly wonderful and extremely helpful. The fact that there were no additional hotel fees only made the stay that much sweeter !! They had a room open up and gave us a free upgrade on the night of our 25th wedding anniversary ....classy !!" }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 6, "review_days": 0.31270536692223405, "helpful_class": 0, "review_text": "Bo Bae tower is a whole sale market area. For shoppers, do wake up at 6am to walk around the streets to buy what you need. The drawback of this area is, there is no massage parlour within walking distance." }, { "user_review_posted": 40, "user_total_helpful_votes": 25, "expertise": 0.0029239766081870003, "user_cities_visited": 75, "review_days": 0.029025191675794003, "helpful_class": 1, "review_text": "It is value for money and the chair of old world is reasonably kept intact. The lifts are very slow (again old world charm?) The staff is busy and the entry is a bit clumsy. But if you're getting a good deal and are traveling alone. It is worth the while." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.955640744797371, "helpful_class": 0, "review_text": "This place is not in a good area. It was loud, music playing all day and night. Just not a good experience. There are better places for the same price or a little higher. The music and noise was the worst. I do not recommend." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.980832420591456, "helpful_class": 0, "review_text": "Walking inside the lobby for the first time you immediately...Exhale. A 360 turn gives you different venues to explore. Ask about the Heated Egloo, Scandal Tour, the Kingbird Sour...Next! Can you play the piano? The rooms have a luxury decor that include marble, chrome wood & glass perfect framing for Potomac views." }, { "user_review_posted": 74, "user_total_helpful_votes": 63, "expertise": 0.004022890815343, "user_cities_visited": 53, "review_days": 0.27656078860898103, "helpful_class": 0, "review_text": "We stayed 5 nights at this hotel before moving on to the next island. I loved the fact we were able to check in with their app and chose our room and the floor on there! We chose the 34th floor ocean view and it really had great views of the ocean and beach. We also loved the fact we had a digital key with the app and that's all we needed to use to get in the room and in the elevator. We didn't even need to go to the front desk when we arrived. We were able to go directly to the room.The room was a little on the small side but very nice and modern with a nice bathroom and a king size bed. The staff seemed pleasant and they did provide us with beach towels.The pool was small but nice and only went there once as I prefer the beach. The beach was a block or so away, but we also walked all over town from the hotel, including the zoo area, diamond head and the mall. They were long walks, but we enjoyed them! We also walked to an area with local restaurants. We used \"Lift\" at times to get us around when we were too tired to walk any longer. We also walked to Ala Moana Beach park and it was beautiful! Lift is an easy and cheap form of transportation instead of a taxi. I loved this hotel!" }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 8, "review_days": 0.680175246440306, "helpful_class": 2, "review_text": "Great location. Check in went very smooth. Asked for early check in and received a early check in. Our room had a beautiful view of Waikiki beach. Had a small frig.with coffee maker. Room rather small with very limited plug-ins for phones. Bath room was small but ok. Room was cleaned early most days and staff very pleasant. We love this hotel and have stayed many times. The view, location and staff make up for any down side. We were here to go to the University of Hawaii baseball games playing University of Long Beach Dirtbags. We discovered after arriving that the Long Beach Team was staying here. We seen them arrive in the Hawaiian Shirts and what a surprise to see them. You would not even know there was about 40 baseball players here. They said the location worked out well for them as they were on their own to get their meals lots of places to eat. You could see them doing their morning workout on the beach. Driving from here was also very easy." }, { "user_review_posted": 74, "user_total_helpful_votes": 64, "expertise": 0.004088497633681, "user_cities_visited": 11, "review_days": 0.674151150054764, "helpful_class": 0, "review_text": "This property is located in the heart of Bangkok\u2019s shopping district. You can take an elevator to Central World. You can walk out of Centara Grand and walk into Siam Paragon.Much of this location and Siam Square is all about fancy branded shopping. High end brands and fancy life style.Rooms:Now some serious talk. This property needs a serious upgrade. The purple and red decor of the rooms seems straight out of some 80s tv show. Certainly not the room you would like to return to at the end of the day. The carpets are stained. The leather chair seems to be worn to hell and back.I\u2019m sure this property can afford renovations for the price they make their guests pay per day.Staff:Gentle and friendly staff. Perhaps need to be a little more forthcoming in explaining the services being offered or included in the room rate.Breakfast:I enjoyed the variety and the layout. Struggled to get the right morning / breakfast tea.Verdict:You might be paying upto $200 per night depending on the time of the year. Considering the price there are better options in.the city that are modern and more comfortable. I feel this property is all about the great location \u2014 right in the middle of all the fancy shopping." }, { "user_review_posted": 35, "user_total_helpful_votes": 20, "expertise": 0.002663892435491, "user_cities_visited": 22, "review_days": 0.7026286966046, "helpful_class": 0, "review_text": "We were traveling with a family of five so we booked the room with two twin beds, a double, and a pullout sofa. The hotel is dated as it is a historic hotel but it was clean. The staff was friendly and helpful. The room was tight but we were not in it for long so it was fine. It was ok for our short stay of two nights before driving down the pacific coast highway. The beds were small and not very comfortable but we were exhausted from our days of sight seeing so we didn\u2019t mind too much. To get from the parking garage to our room was a trek up stairs and through hallways and two elevators. If you have trouble walking that would not be good for you." }, { "user_review_posted": 39, "user_total_helpful_votes": 29, "expertise": 0.0034997184947530005, "user_cities_visited": 39, "review_days": 0.18017524644030602, "helpful_class": 1, "review_text": "It's perfect. Period.I stay at a lot of hotels, and I don't use that word lightly. But this is a really great hotel.It's brand new. I've stayed several times over the past few weeks, and it's been consistently great.The staff is SUPER friendly and helpful. You can tell they love working there.The property is lovely - not completely typical Aloft decor, but mostly.The rooms are well laid out, the beds are comfy, and there's just what you need for a proper work or leisure stay.I live in NY, but have been having work done on my apartment, and since it's the closest SPG hotel to me, it's been excellent to have close by.For people not familiar with the area, it's near all the subways and a ton of shopping and restaurants.Stay here. You won't be sorry." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 5, "review_days": 0.084884994523548, "helpful_class": 1, "review_text": "This hotel is amazing! It has only been open 3 months and it smells and feels brand new. It still sparkles!!! Everyone takes great pride in the hotel that they opened and it reflects in the quality of their service. I highly recommend this hotel for person or business travel. It is worth every penny spent!!! I will definitely come back and recommend this hotel to all my friends and colleagues. If fact, I already have." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 7, "review_days": 0.797918948521358, "helpful_class": 0, "review_text": "Hilton Waikiki Beach is a really nice hotel with great staff and perfect location. As a first time traveller from Australia to Hawaii, Hilton Waikiki Beach was just perfect. The room was nice and modern, the free beach towels & just a few blocks from the beach and shops. They also had a car rental place in the hotel (offering pick-up/drop off) at the hotel itself, which is ideal if you're looking to drive around Waikiki for a day." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 3, "review_days": 0.5503833515881701, "helpful_class": 1, "review_text": "The location was great. It is near the Phloen Chit BTS Station and there are direction sign guiding you there. A bit to comment is the bridge is not providing any slope surface for luggage box wheels and we need to carry the luggage when it comes to stairs. The bridge to hotel was closed at 10pm so we need to walk a little bit far instead of that easy flyover way. But I guess that's not the hotel fault as that should not be their property.The hotel staff was quite friendly. Providing utensils for us to enjoy the fruits.The infinity pool was brillant too. You can feel swimming at skyscraper.We didn't book the breakfast but our travelmates did mention its worth trying. Will try next time as we will definitely choose this hotel again when we coming to Bangkok." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "Wonderful hotel that we have stayed! All the staff were very friendly and helpful. Thank you so much the Concierge team, all the staff are very helpful and give us suggestions. Especially Ms.Aom, she was very professional and detail oriented to us and our children. Surely we will stay here again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.703723986856516, "helpful_class": 0, "review_text": "Wonderful stay! Very clean and refreshing rooms. Complimentary breakfast is good and staff is friendly. We walked to most attractions but four could Uber for about the price of the metro and you\u2019re on your own schedule. Would definitely stay again!" }, { "user_review_posted": 5, "user_total_helpful_votes": 8, "expertise": 0.007657508551252001, "user_cities_visited": 5, "review_days": 0.35542168674698704, "helpful_class": 1, "review_text": "My wife and I decided to head to Vegas to celebrate my 53rd birthday. We booked an Ivory Suite at the Palms Casino Resort for a decent rate. When we arrived on a Friday, while checking in, Matthew at the front desk asked us if we were celebrating anything special. When we told him it was my birthday, he upgraded us to a Penthouse! The room had 2 private bathrooms, a huge jetted tub (which we used), a separate room with a king-sized bed, a bar area, a living area, and beautiful views of the mountains. It was a fabulous corner room with great views of the pool area too. As we only stayed until Sunday, we opted not to have them service our room so I cannot comment about that but overall we had a great time at the Palms and even considered extending our stay.We had planned on going for a tour on Saturday but after sitting at the pool for a bit, we decided to stay there at the Palms as we found the crowd to be great, the bartenders made good drinks, and the music kept the party going.The only downside to the Palms was the location as being off the strip a bit, we had to Uber everywhere when we did venture out.Another observation we had was that some of the other hotels (Bellagio, Venetian) were overly crowded to the point where you couldn't walk without having someone bump into you whereas the Palms had enough people to fill the pool area but not many outside visitors to make it uncomfortable. Even though we were only 3 floors below the Ghost Bar, the noise did not permeate our room. Overall, we had a wonderful time and I would not hesitate to go back to the Palms Casino Resort." }, { "user_review_posted": 239, "user_total_helpful_votes": 101, "expertise": 0.0019413154870800001, "user_cities_visited": 191, "review_days": 0.248630887185104, "helpful_class": 1, "review_text": "Although it isn't centrally located The Carlton is a short walk from the buses that will take you where you want to go!It is an older establishment but that gives it character. My strongest recommendation however comes with the reception personnel - they are very friendly and helped me with several things (including finding me a ticket to a Giants game). Also, when I was there they had a jazz pianist playing in the lobby in the late afternoon while you got to sample wines from a local winery!" }, { "user_review_posted": 107, "user_total_helpful_votes": 14, "expertise": 0.000524882417057, "user_cities_visited": 93, "review_days": 0.706462212486308, "helpful_class": 1, "review_text": "I have stayed in lots of hotels and this is my favourite. Lovely large rooms, nice pool with a one block location to beaches.The best thing though is the staff, from every facet of the hotel these people make the place the best. If in Waikiki there is nowhere else to stay." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.559693318729463, "helpful_class": 0, "review_text": "It's the staff that makes all the difference. Whenever I return there is always someone to greet me at the door and say \"Welcome Back!\" The hotel has a cozy little restaurant with great food, a relaxing lounge (the Venetian Room with venetian decor) and charming rooms. It's in a great location too. Such a friendly place, it's my home away from home when I'm in DC." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.14238773274917801, "helpful_class": 2, "review_text": "This quiet small lodge, with beautifully refurbished rooms. This boutique hotel was a great find. Situated in the Dupont Circle arena, Uber access to Monuments, restaurants, coffee houses or just strolling was ideal. Our room was small, but adorable. Wine hour, continental breakfast (a bit steep) and an attentive staff made this visit a delight! A single short fall, no dresser or drawers to unpack." }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 4, "review_days": 0.029025191675794003, "helpful_class": 0, "review_text": "I have been staying here since the 90's, the place is Beautiful. All of the staff there is wonderful, helpful, friendly. Million dollar views and super close to everything you can imagine. They even take you where you want to go. We look forward to our next stay for sure. Thank you." }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 9, "review_days": 0.508214676889375, "helpful_class": 0, "review_text": "Has such a awesome time last year at Hotel Zephyr. so We went back again this summer and booked again with Hotel Zephyr. This time we reserved a partial view room with balcony and THE ROOM WAS AWESOM!!!What we like about this hotel is how close it is to everything and also loved the courtyard with the games and evening fire pits. The staff is exceptional and Gio and Cell made sure everything great during our stay. My sister lives in southern California and comes up to San Fran twice a year so she booked the hotel when I was there and for future trips she is going to book at Hotel Zephyr Thanks again for a great time will be back next summer in July!!!!!!!" }, { "user_review_posted": 88, "user_total_helpful_votes": 27, "expertise": 0.0013792342491440002, "user_cities_visited": 32, "review_days": 0.520810514786418, "helpful_class": 1, "review_text": "Just recently stayed Aug 3- 6at the Royal Hawaiian it was the tail end of a 12 day 20th anniversary Hawaiian trip. I had always wanted to stay at the beautiful pink hotel and it didn't disappoint.The grounds and hotel are tucked away off the busy Waikiki main drag and offers bit of respite from the touristy areas. We stayed in a oceanfront Mailani tower corner room and the view was magnificent.The room was lovely but not over the top luxury, the beds were very comfortable. I appreciated having a mini fridge in the room to put extra waters &diet cokes. We never went in the pool because it is quite small and I would rather be at the beach.We did reserve pink umbrella beach chairs after reading on trip advisor to do so. i won't be doing that again as you can rent that day from them and sit closer to the beach. the only difference is no bar/food service. i would of liked bar service but they don't start until noon serving anything, so i just went and got it myself. i also didn't like how the reservation website shows the pink umbrellas being the only thing on the beach, but they are so far back with many,many, many chairs and umbrellas in front of you. so my advice would be to just rent day by day from the beach guy. Also since I felt pressure to reserve ahead of time, I went ahead and paid for all three days but didn't use one of them, so $30 dollars down the drain.My husband and I loved swimming in the ocean and spent many hours enjoying the waves. We ate lunch one day at the restaurant and it was quite expensive, but good. we decided to eat off site most of the time. We loved the little bakery and bought a few of the pink snowballs to enjoy back in the room. we had a wonderful trip and staying at the Royal Hawaiian was the highlight of our trip." }, { "user_review_posted": 19, "user_total_helpful_votes": 6, "expertise": 0.0014227890149070002, "user_cities_visited": 19, "review_days": 0.271631982475355, "helpful_class": 0, "review_text": "From the friendly staff to the Quiet Waikiki location it was wonderful for walks down the beach hiking Diamond head or strolling down KuhihoBlvd to the shops n Restaurants!! An older Medium priced hotel with a happy staff it was Wonderful! Sprinks" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.192223439211391, "helpful_class": 1, "review_text": "I was torn between 3 and 4 stars and decided to settle with 4 because our stay wasn't horrible... In fact, the room was beautiful! From the moment you walk into the hotel you are surrounded by luxury. The location of the hotel is fantastic. The staff is friendly.So here is what gives it a 3-4 star. NO ONE KNOCKS! We had people just walk into our room 4 times during our one night stay! FOUR! I understand there is a privacy button but we don't mind people knocking- but when you just walk in and we're laying in the living room in just t-shirts or pajamas? Come on! How rude! Talk about an awkward encounter with housekeeping when she walked in and from the door asked if we need anything- while we were saying no she just continued to walk in... To us in just t-shirts laying on the floor watching tv.Also- the food is not good. We had breakfast and the scrambled eggs tastes like mush. Seriously awful. I could get the same textured eggs at a Super 8. Save your money and walk to a restaurant that specializes in food- not pre-packaged processed junk because that is what it all tasted like.Overall, I would stay here again and I would recommend the hotel. The room is great, hotel is beautiful, and I know now to keep the privacy sign on AT ALL TIMES. I also know not to count on room service for a good breakfast. I actually wouldn't have left a review had it not been for a serious lack of privacy- I never expect great food at a luxury hotel but while I was at it I figured the food was worth being mentioned." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.49452354874041604, "helpful_class": 1, "review_text": "I had a great time at Motif. Place has great location at downtown, nice rooms and good restaurant. Service is great and being received with wine for check in really sets the tone to a great stayed. Our room was a bit noisy every night but not impossible to get by." }, { "user_review_posted": 37, "user_total_helpful_votes": 30, "expertise": 0.00382607036033, "user_cities_visited": 25, "review_days": 0.001095290251916, "helpful_class": 1, "review_text": "Just returned from a two night anniversary get away with my husband at The Drake. As Hilton Diamond members, typically we stay at the Conrad Hilton at the other end of the Magnificent Mile when we visit Chi town but decided to try something new and ventured here. Beautiful old dame but there were definitely some \"hits and misses\". Upon entering the lobby is stunning but you have to lug your suitcase up two flights of stairs to get to registration if you don't ask for bellhop assistance so beware! As diamond members one of the perks is also supposed to be early check-in when available (we arrived at about 1pm and check in is 3pm) to be told that \"your room isn't ready yet\". No biggie really. So we decided to visit the Coq D' Or Bar inside The Drake which was very cool. Per the info in the menu it's served Presidents, Popes and hosts of celebrities. Enjoyed lunch and a cocktail while waiting for our room which wasn't ready until a little after 3pm. Got our room on the 10th floor aka the Executive Level. Had an \"odd\" smell to it, an \"aged\" smell of sorts. Room was large with 3 closets, 1 of them a huge walk-in which was way overkill but the bathroom was a different story also. Not exaggerating it was the smallest hotel bathroom I've ever seen! Single sink, couldn't use the toilet unless you closed the door, and tub was very worn and stained dark from use. The bathroom was probably 6 x 6 no joke. 3 huge closets and a shoebox for a bathroom? Just odd and horribly impractical! And sleeping at night was not so great. Bed was too firm for our taste and the their heating system is definitely outdated as it ran \"hard\" off and on all night which kept waking us up! Also as a Diamond member when given access to the Executive level you're supposed to be provided with complimentary \"happy hour\" type cocktails and appetizers every evening but we were given a letter with our room keys stating theirs was \"closed until March\" so we were given instead free coffee, juice and a pastry from Lavazza, their in-house coffee shop. We walled through it once and it was so packed and the pastries looks old and dry so we passed.The Drake Brothers breakfast has a nice buffet but at $26 per person it really wasn't worth it if you're not a big eater but by the time you order ala carte and add coffee the price is the same so they easily talk you into that. The employees there however are wonderful, always smiling and greet you with warm \"Hellos\". Wi-fi was nearly unusable on our smart phones. All in all we can cross staying at this legend off of our \"to do\" list but I think next time we visit Chicago we'll return to the Conrad Hilton on Rush Street. Much more \"bang for your buck\" and we'll sleep better for sure." }, { "user_review_posted": 57, "user_total_helpful_votes": 42, "expertise": 0.003466959354692, "user_cities_visited": 60, "review_days": 0.16648411829134702, "helpful_class": 0, "review_text": "From the moment we walked into the hotel, the staff were warm, friendly and extremely helpful.The hotel is old and quaint but we don't mind that.The room was fairly small with not much room to move around but it was clean and furbished nicely.The hotel offer free tea and coffee in the morning but they do not do breakfast. There are cafes at either side of the hotel, I would recommend going to Loris diner as the breakfast there is excellent. Cafe Mason on the other side served cold coffee which tasted awful.The hotel is situated in the heart of San Francisco. If you want to go to the pier it is quite a way to go. You can get a tram but I would advise to pay for a jump on jump off tour bus ticket which is valid for a few days. Even if you do not use the tour, it is a great way to get around the city." }, { "user_review_posted": 96, "user_total_helpful_votes": 41, "expertise": 0.0019631100812820003, "user_cities_visited": 18, "review_days": 0.5153340635268341, "helpful_class": 0, "review_text": "I knew my stay would be flawless but as I walked in I was so flattered to receive a Happy Birthday Miss Grossman by everyone here including the person who held the door for me. I arrived at 2pm and wasn't even expecting my Spa room to be ready or filled with cute Happy Birthday Balloons with a Greeting card but I received all these special treats including Birthday Cupcakes, treats, bottled wine and fresh fruit and chocolates. You can't help but be completely spoiled here especially if you are an inner circle member. My room was upgraded to a King premier spa suite with Jacuzzi tub big enough for 3 and a wonderful view of the city which is the best room here. This location is my favorite because it's right in the center of River North. As usual Mark was there ready to give me me my hug and it feels so good to be greeted by the staff so a special thank you to Mark, Suze, Colin, James, Stefany and Donna! Later in the evening I decided to head down to Sable restaurant for just a cheese plate and Kahlua and a hostess presented me with this huge, elegant charcuterie board as a special birthday treat. I spent quality time enjoying the bath, had a great time shopping in River North and slept well in my cozy bed. It's always hard for me to check out as this hotel feels like a real home to me. Thanks everyone for making me feel special on my fiftieth Birthday!" }, { "user_review_posted": 13, "user_total_helpful_votes": 16, "expertise": 0.005864928407132, "user_cities_visited": 15, "review_days": 0.859255202628696, "helpful_class": 0, "review_text": "Terrible service and super small rooms at this hotel. Ghetto area. Staff call you bro and show no respect. They try to cheat you when you check out by charging you resort fee. These guys don't even have a pool. What a terrible place to stay in San Fran. Spend your money elsewhere." }, { "user_review_posted": 28, "user_total_helpful_votes": 18, "expertise": 0.0030106713324190002, "user_cities_visited": 29, "review_days": 0.576122672508214, "helpful_class": 0, "review_text": "We stayed here for two nights. Check in was smooth and easy. We got a double suit though we only payed for one! This was a full size apartement with all you can wish. All kind of kitchen equipment. Everything was nice and clean. Great pool area. The staff was helpful but could not give us a polite offer as we wanted to extend our stay, so we chose another accomodation." }, { "user_review_posted": 83, "user_total_helpful_votes": 35, "expertise": 0.0019369101696420001, "user_cities_visited": 34, "review_days": 0.077217962760131, "helpful_class": 1, "review_text": "We stayed here before our cruise. It is a clean hotel and centrally located. We walked to Pikes place market, the ferris wheel and many restaurants. They were able to check us in early (around 11am) and held our luggage for us after we checked out and went to brunch. They do have a shuttle to the cruise terminal that you sign up for at the front desk." }, { "user_review_posted": 172, "user_total_helpful_votes": 31, "expertise": 0.0007646731278970001, "user_cities_visited": 105, "review_days": 0.658817086527929, "helpful_class": 0, "review_text": "It\u2019s a really good option since it\u2019s located a walking distance from the airportEverybody is really nice and rooms greatJust the heater doesn\u2019t work very good but was ok prices are excellent, I will stay again" }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 7, "review_days": 0.519715224534501, "helpful_class": 2, "review_text": "I had a wonderful week stay at the Parc 55, which included breakfast (and I'm so glad it did. It was awesome every day!) Very well placed to visit both the north and west and very accessible by underground and road. Very helpful staff and good restaurants nearby and in the hotel itself. Lovely big rooms and great views!!" }, { "user_review_posted": 9, "user_total_helpful_votes": 12, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.730010952902519, "helpful_class": 0, "review_text": "We stayed here for a 4 night vacation and we had a wonderful stay. The hotel is very clean and quiet. From the moment we stepped out of the taxi, the staff made sure we were taken care of. We were welcomed by a very friendly doorman, and we were greeted very warmly at the front desk. The concierge was always available to recommend things to do, and to book tours and make reservations if needed. The location is amazing, close to the Mag Mile and many restaurants. Overall, we had a great stay and I would highly recommend this hotel!" }, { "user_review_posted": 316, "user_total_helpful_votes": 117, "expertise": 0.0016872050359150001, "user_cities_visited": 134, "review_days": 0.528477546549835, "helpful_class": 0, "review_text": "We're Marriott Gold/Platinum and cashed in points for this visit. While I would not typically think of this as a family hotel, my boys were in awe. The TV in the bathroom mirror was their highlight. My spoiled children have serious expectations for the concierge lounge, and this did not disappoint. They were excited to see the candy out throughout the day. Breakfast was tasty. We missed the evening appetizers and desserts because we were away from the hotel. It's a short walk to the train; we took it to Wrigley Field. It's also a short walk to Willis Tower, making it convenient to be one of the first visitors in the morning. Valet parking was responsive." }, { "user_review_posted": 25, "user_total_helpful_votes": 20, "expertise": 0.00377358490566, "user_cities_visited": 17, "review_days": 0.304490690032858, "helpful_class": 0, "review_text": "We actually went to Hawaii in May 2015. I'm just submitting this review a little later. Also see me review of Maui Coast Hotel with information of my stay on maui.The room (had a balcony), breakfast and the location was excellent. Our room looked over the main lanai and the pool. The room is clean. We went running every other morning. There were parks nearby to run to.I'm never psyched with a forced valet service ($30/day). But in this area, it's worth it if you rented a car. I couldn't imagine finding parking everyday and worrying about parking rules and meters.It was nice to have breakfast within the hotel. It's a hot breakfast (omlette station, eggs, waffle maker, pancakes, home fries, toast station, bagels) with cold breakfast options (fruit, yogurt, salad). There is an acai berry juice that is soooo good. Breakfast is great to say the least.The hotel is not on the beach but it's a short walk to the beach. Waikiki beach is rocky. It's ideal to get a car rental and drive to the north shore. It's also less hustle and bustle on the Noth shore.The pool was peaceful-not too many people and not too many kids.We went to Pearl Harbor and hiked at Olomana trail. Pearl Harbor is entirely free but you do have to go to the window to get a ticket for the boat ride to the Arizona Memorial. The ticket is free but you need the ticket to reserve a seat. Check the website for peak times and peak seasons where they run out of tickets. When you get on the boat, sit on the right side of the boat brcause you can get a nice photo as you're approaching the memorial. When you get off the boat, linger behind everyone because when everyone gets off, they all rush to the wall of names in the back of the memorial. You can get a nice picture of the wall of names when a boat is arriving to take people back. When you're leaving, sit at the back of the boat because you can get a nice photo of the memorial with the wake of the boat in the foreground.The hike at Olomana was difficult for me (I have short legs). I'm also not an experienced hiker. Just remember you have to decend wherever you ascend. The views were gorgeous and worth the effort.We rented a car and drove all around the island. Once you get away from the main Honolulu area, the views are beautiful. I'm not a big picture taker but everywhere you turn, you just have to take one because it's so breathtaking." }, { "user_review_posted": 23, "user_total_helpful_votes": 41, "expertise": 0.008544056339920001, "user_cities_visited": 249, "review_days": 0.45947426067908, "helpful_class": 0, "review_text": "We stayed for six nights at The Silversmith and I didn't want to leave. It is about half a block from the Palmer House Hilton and we are so thankful we chose the Silversmith. Rooms are roomy and quite and immaculately cleaned. Doormen and Front desk staff are the most friendly and helpful you could ask for. Housekeeping did a great job. We only ate in the restaurant once because we were so busy outside of the hotel but it was also very nice. You will not be disappointed." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.32913472070098504, "helpful_class": 1, "review_text": "Our room was a partial water view looking out at the main break of Waikiki beach. From the nalcony we could watch long board riders, outriggers etc. whilst sipping evening drinks. The room was large with a an extra king size bed. Bathroom was very well appointed and the room service each day was excellent. Our daughter and son in law had a suite with two balconies. The main balcony was above Duke's bar and restaurant and overlooked the whole of Waikiki beach and the sunset view of an evening was spectacular. Does it get any better? I think not." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8258488499452351, "helpful_class": 0, "review_text": "Such a disappointment. Room was filthy. Response was housekeeping has gone home for the night. No offer for us to move rooms. Tiny bathrooms with water stains. Coffee make didn\u2019t work. Tea selection was None." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 4, "review_days": 0.052026286966046005, "helpful_class": 1, "review_text": "The Super 8 first did not have any records of my reservation. After standing at the front desk for about 30 minutes, they finally explained that they did not have a room for my entire stay so they would upgrade us to a suite for the first night and we would have to switch rooms in the morning. The next morning we tried to switch rooms however they did not have any available. We packed our luggage in the car and said we would be back to check in. We returned at 4pm, they still did not have a room ready for us. We ended up not staying here and still have not received a refund because they are still claiming they cannot find our reservation and they don't know who we are." }, { "user_review_posted": 108, "user_total_helpful_votes": 165, "expertise": 0.007306876555469001, "user_cities_visited": 41, "review_days": 0.801752464403066, "helpful_class": 1, "review_text": "This is a fun place to stay in the Art Deco District. The people who work at this resort were courteous and kind. We had a cool room with some nice art deco art work on the walls. The rooms are small but this resort does a nice job with the space. The bathroom really needs a couple towel racks! They have a roof top deck which we enjoyed using. The roof top could use umbrellas for shade and some pots of plants or flowers there as well, it would make the space more useable, inviting and pretty. So wish this resort had a pool! This resort does not have onsite parking but there are parking garages nearby. This is a very busy, lively area with so many clubs and restaurants. Across the street from this resort is a beautiful park and then the beach." }, { "user_review_posted": 56, "user_total_helpful_votes": 39, "expertise": 0.0032707555051140003, "user_cities_visited": 90, "review_days": 0.576122672508214, "helpful_class": 0, "review_text": "we stayed here for 4 nights as part of our anniversary trip. check in was pleasant and the staff were very helpful. the room we were allocated was fairly low down and we found out late on our first night that it was above a music venue, the room shook with the bass of the music. My wife went to complain and ask if we could be moved and was given an option of moving to a higher floor. when she returned to tell me i was fast asleep and could not be woken. We moved in the morning instead! the morning staff were a little more argumentative and couldn't see what the problem was as there were no notes on the system. it was eventually solved and we were given a voucher to use in the deli next door as a gesture. the rest of the stay went without a hitch." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 12, "review_days": 0.283132530120481, "helpful_class": 1, "review_text": "Hotel was really nice, queen room had coffee/tea machine, tv, air conditioning and everything else expected of a hotel. the service from the staff was excellent especially since we didn't have a credit card for pre authorisation/damages and they willinging accepted cash deposit. staff were extremely helpful. location was right next to a metro station which was only a few stops from everything, metro was easy to use. also located near grocery store, pharmacy. also very close to Union Station.very heavily policed so even though there is a homeless presence it still feels safe and we were never bothered by beggers and all of DC has a homeless issue so it was not unique to the hotels location.hotel had a bar, restaurant, pool but didnt use any of these services but hotel was busy enough, good atmosphere. also free wifi and hotel took bags of checked out guests for free." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.544906900328587, "helpful_class": 0, "review_text": "This hotel is in the very heart of Chicago. There is a subway station outside the front door. The Weber Grill restaurant is attached to the lobby (the brisket is excellent!) And there are numerous other bars and restaurants within walking distance. The rooms are very clean, and the maid service is excellent." }, { "user_review_posted": 58, "user_total_helpful_votes": 14, "expertise": 0.0010615347738240001, "user_cities_visited": 35, "review_days": 0.20810514786418402, "helpful_class": 0, "review_text": "We actually got moved to this hotel from another due to overbooking. Check-in was a little slow, only one person and some people were picking up a package, but other than that it was a breeze. We had a king size bed the room was made to feel modern. It was a good size room, plenty of space, a nice bathroom with large shower. It was odd that it was above a restaurant, but nonetheless it was good. Staff was friendly and a bell boy brought the luggage to the room." }, { "user_review_posted": 11, "user_total_helpful_votes": 8, "expertise": 0.003420500937879, "user_cities_visited": 8, "review_days": 0.42497261774370204, "helpful_class": 0, "review_text": "Had valentines dinner at the W restaurant, the meal was excellent both creative and flavorful. Service and atmosphere was excellent as well, made for a very nice valentines dinner for my wife and I. Would highly recommend to others to give it a try." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.572289156626506, "helpful_class": 0, "review_text": "This is my first review here.First experience with Centara Watergate exceeded our expectations.The kids are happy with the family room layout where they have their own space and a little privacy for their own.We were warmly welcomed upon arrival and upon checked in our room.A small box of chocolates and a greeting card had been prepared to welcome us in our room.We are very satisfied with the room service.Ice bucket that was ready every evening to chill us out after coming back from the hot weather of bangkok.the little orchids and the little elephants on our bed \"bon voyage\" to us on our last night stay. Overall my little family are very happy and looking forward to stay at Centara again on our next trip to bangkok." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 2, "review_days": 0.458378970427163, "helpful_class": 0, "review_text": "We are a Turkish Couple. We stayed at La Flora Hotel South Beach for our anniversary. It was a perfect choice. We had a lovely memorable anniversary.The hotel was very good,great location,central. Rooms big and comfortable. Close to public transports. Beach is near. Shopping district, restaurants and Lincoln Road is walking distance.They have a happy hour everyday.Ros,Carlos, Andy, Bobby, T and Kathy were very good staff; thanks for their assistance ,hospitality and warm attitute and their surprise for our anniversary.Sibel Belma" }, { "user_review_posted": 14, "user_total_helpful_votes": 3, "expertise": 0.000929997950851, "user_cities_visited": 4, "review_days": 0.946878422782037, "helpful_class": 0, "review_text": "I think this hotel is great .It has jacuzzi baths in rooms for relaxing.The pool on the roof is great and has a bar also.The rooms are spotless.The service is amazing with the doors of taxis being opened for you everytime you arrive back from shopping etc.Its 5 mins walk from all the main bars and restaurants.Most people who work there are always pleasant except the front desk who seem to think they are above everyone as the hardly even look the direction of you when coming and going.Never used there massage etc as alot more expensive than everywhere around it.Room service stops at 11pm which is a bit early by any standard. All in all I'd def go back there as it is a very good hotel and well priced." }, { "user_review_posted": 70, "user_total_helpful_votes": 24, "expertise": 0.001554199965322, "user_cities_visited": 17, "review_days": 0.5065717415115001, "helpful_class": 0, "review_text": "Very nice location close to the metro.Check in was quick.Room was clean.View is perfect.Breakfast is good.Friendly staff.Clean gym and swimming pool.Reasonable prices.Check out was quick.Highly recommended." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.42442497261774303, "helpful_class": 1, "review_text": "I was happy with the accommodations. I travel a fair amount for work and all I ever want is a comfortable bed and clean room. I don't generally get room service, but was one of those nights where I was recovering from the flu and didn't want to go out. I just wanted room service...but NO ROOM SERVICE?! For the price per night of this place ($400 was my rate) I would expect room service. The food at the lounge/bar restaurant in the hotel was not that great either. And lastly, my TV didn't work. I had to get the remote replaced." }, { "user_review_posted": 78, "user_total_helpful_votes": 35, "expertise": 0.002068144074102, "user_cities_visited": 143, "review_days": 0.7683461117196051, "helpful_class": 0, "review_text": "Fantastic king size suite with living areaOne of the comfiest beds I've ever slept in.Great shower, really powerfulPerfect location for visiting the sights of Washington, close to subways and only half an hour to walk to the National Mall." }, { "user_review_posted": 43, "user_total_helpful_votes": 17, "expertise": 0.0018090421314360002, "user_cities_visited": 19, "review_days": 0.370208105147864, "helpful_class": 1, "review_text": "The hotel is beautiful, rooms in very good standard and the staff could not be more helpful. Clean, very close to all attractions - 5 minutes to khaosan road, 20 minutes walking to Grand Palace. BUT... the room has a great view on the river, but be aware, that the river does not mean no noise! The traffic on it is intense and can be as laud as the street (although not during the night). And the prices in the restaurant surprised me very negatively - I have paid US$ 40 (!) for four scoops of ice cream! That's far to much!" }, { "user_review_posted": 45, "user_total_helpful_votes": 34, "expertise": 0.0035578113697940002, "user_cities_visited": 33, "review_days": 0.25136911281489505, "helpful_class": 1, "review_text": "The rooms are nice enough, but with an old-fashioned heating/cooling system: when the system is on it's noisy, and when it's off the rooms are stuffy. The public area is discouraging. And the parking garage is unsatisfactory: the parking slots are too narrow for ordinary vehicles, and by parking in one you risk damage to your car." }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 15, "review_days": 0.45564074479737104, "helpful_class": 1, "review_text": "I foolishly changed hotels a month before traveling from the Marriott Courtyard at Fishermans wharf purely based on a price saving of \u00a3300 on our 4 night stay...pound value having a huge impact...that was the biggest error.When selecting this hotel I checked out the reviews..generally good, locations and family friendly facilities, things like a swimming pool which kids tend to put a lot of emphasis on.We checked in after 11hr flight from UK to be told that the swimming pool was closed, at no stage where we advised this at the time of booking or post booking, when you make a choice of accommodation based on facilities to suit your family you expect to have them delivered...that's what you pay for, we paid for a hotel with a pool and we should have got one! Reception staff member was extremely rude advising I could cancel the booking, which had already been paid in full, really is that the response you should be giving guests as they arrive and you fail to meet their expectations.So exhausted we check in and go to the room on 16th floor. Firstly the smell of damp hits you, we all end up coughing through the night. Switch on the air con which was noisier than the builders drills heard each morning at 7.30am! Windows really thin and at one stage where rattling in the wind in a storm.Bathroom on first appearance looked ok but all the stainless steel fixtures where dirty and around the shower rusty....investment in some proper cleaning products wouldn't go a miss. Shower head looked liked it hadn't seen a cleaning cloth ever and potential happy habitat for legionella.This was our first time at Holiday Inn, I'm struggling for positives to say other than maybe comfortable pillows and bell staff polite every other staff member would benefit from some customer training!Disappointing, I did read the reviews of the hotel and tried to gloss over the negative ones, which I shouldn't have. My genuine recommendation pay the extra for something else...you might actually get an accessible pool and customer service and a damp free room." }, { "user_review_posted": 290, "user_total_helpful_votes": 70, "expertise": 0.0010615347738240001, "user_cities_visited": 478, "review_days": 0.676341730558598, "helpful_class": 0, "review_text": "This is clearly a nice hotel. The service is good, and rooms are good. The hotel restaurant is kind of expensive, but it is a notable chef restaurant. Usually people stay here because of an event, and it isn't a bad choice for the area." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.754107338444687, "helpful_class": 0, "review_text": "I booked a room at Stay Hotel Waikiki *because* it said there was wifi in the rooms. There is not. There is only wifi in the main lobby, which can be quite loud (and fun). When I addressed this, the person at the front desk was unwilling to recognize that this was a problem for me and false advertising and kept suggesting I just use the wifi in the lobby like everyone else. I explained that I needed access to wifi in a quiet place to work and she didn't seem to understand this. So, if you're looking for a fun place, this will do. If you're in town for business, it will not." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.29353778751369103, "helpful_class": 0, "review_text": "We had a great stay at this hotel. Rooms was clean and bed was comfortable. Location is great and very quite. Close to everything you need. Inside restaurant provides nice service, would definitely come again. Thanks" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9227820372398681, "helpful_class": 0, "review_text": "perfect hotelstaff very very friendly and very attentive and very good services and good foods and i would like to thanks Mr. Sira and Ms. Bew for a good service was given from themselves.Thanks" }, { "user_review_posted": 42, "user_total_helpful_votes": 7, "expertise": 0.000698812019566, "user_cities_visited": 84, "review_days": 0.484665936473165, "helpful_class": 0, "review_text": "Nice hotel located near khao san road and main tourist attractions. Clean and comfortable, rooms with AC wich is a must in BKK. Amazing breakfast. The swimmimg pool is big and relaxing, ideal for finish a long day walking through temples. I reccomend it" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 4, "review_days": 0.6944140197152241, "helpful_class": 0, "review_text": "We had a fantastic 2 night stay at the H hotel in Dubai. Was our first time staying here and the check in and check out by Saurav was quick and efficient.We had a premium room on the 30th floor overlooking Sheikh Zayed Road. Views were phenomenal. Room was spacious and clean.Breakfast was delicious with a wide variety of items. Thanks to Rony who looked after us and to the outlet manager Aneesh who fulfilled our request for smoked salmon both days.Only negative part of the stay was the valet parking team who on both occasions took over 20 minutes to get my car. This is not acceptable especially from a 5 star hotel.I want to say a special thanks to the duty manager Mr Osama who took care of us for the whole stay. You made our experience special and resolved any problems which we had.Based on the service from Mr Osama and the team I would recommend my family and friends to stay at the H hotel in Dubai. I will be returning next month to experience the wonderful hospitality again." }, { "user_review_posted": 29, "user_total_helpful_votes": 12, "expertise": 0.0018985872836500002, "user_cities_visited": 47, "review_days": 0.626506024096385, "helpful_class": 0, "review_text": "Sukhumvit wouldn\u2019t be my normal first choice of location in Bangkok as the streets are so busy with traffic. But the excellent value you get with this hotel is worth it. The breakfasts are fantastic, a huge selection of fresh food is on offer. The pool is nice and gets plenty of sun for people who wish to sunbathe. The rooms are comfortable and spacious and the beds very comfortable. There\u2019s a great free film selection too. I\u2019d stay again." }, { "user_review_posted": 65, "user_total_helpful_votes": 35, "expertise": 0.002503840636909, "user_cities_visited": 21, "review_days": 0.8636363636363631, "helpful_class": 0, "review_text": "Stayed here 4 times previously and no problems .Sadly this time it was just one problem after the other .. room not ready and was given a smoking room on 21st floor which was yellow with tar and stank ! Crawling with cockroaches, reception not even interested! Charged for breakfast which we didn\u2019t even eat.. total shambles! My son became extremely ill and couldn\u2019t travel to our next destination and had to spend an extra night alone ... charged \u00a3100 for one night! However managed to get reduced to \u00a350 even though hotel said the room would be spayed and sealed to kill cockroaches when we left. Definitely would not stay here again !Pool nice though" }, { "user_review_posted": 170, "user_total_helpful_votes": 202, "expertise": 0.005658430204256, "user_cities_visited": 280, "review_days": 0.357064622124863, "helpful_class": 0, "review_text": "Spent two nights in a 1 BR before leaving Vegas. Nothing was really wrong, however after coming out of a week long stay at a definite 5 star hotel, it just wasn't \" up to snuff\". Pool and lazy river and hot tub was very nice. The room? High floor ( as asked for ) with stunning view of parking lot . No balcony, yet next door they were smoking on their balcony ( hates smoking ). Convenience store was expensive. Go back again? Hmmm. No." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.080503833515881, "helpful_class": 1, "review_text": "Had the pleasure of staying here for my birthday weekend and the front desk staff was awesome they were very personable, friendly and very helpful. I must say Shawn Downer the FOM was leading by example and working with staff during busy check in. I can't say enough about how professional and clean this hotel was. HILTON YOU HAVE OUT DONE YOURSELF WITH THIS HOTEL AND STAFF. I WILL BE BACK NEXT YEAR AND WILL ONLY STAY HERE." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 2, "review_days": 0.374589266155531, "helpful_class": 0, "review_text": "Review of the Washington Plaza Hotel, Washington D.C.We give this hotel very high marks. The room was fine, it was quiet, everything was clean. Two items of special note: The breakfast buffet is splendid. Juice and coffee of course, also a selection of cheeses and pastries, and fresh salmon (lox) in abundance. If you wish, omelets and other tasty things to start your day.The other is an employee named Lucky. Lucky is found near the front door answering questions, helping people with cars and cabs, carrying and fetching luggage and a variety of other tasks, always in a cheerful and friendly manner. He even showed me a way to save the battery drain on my cell phone!All in all, a fine experience." }, { "user_review_posted": 22, "user_total_helpful_votes": 18, "expertise": 0.0038618558976050003, "user_cities_visited": 12, "review_days": 0.200985761226725, "helpful_class": 0, "review_text": "This hotel was a Kimpton property when I booked and although I was disappointed when it changed ownership, I need not have worried. The receptionist noticed I was celebrating a birthday and upgraded our room. The room, staff etc were all lovely but I feel I must give Chris the bartender a special mention. He was friendly, informative, efficient, professional and also very knowledgeable about the area. He was extremely well mannered and took great pride is his work, constantly cleaning and re-stocking when there was no-one to be served. He always remembered names of guests and their drinks. Thanks to Chris many people constantly return to the bar in the Argonaut and he is a huge asset to the hotel. Thank you for making our stay so enjoyable." }, { "user_review_posted": 27, "user_total_helpful_votes": 9, "expertise": 0.001507962779065, "user_cities_visited": 151, "review_days": 0.132530120481927, "helpful_class": 0, "review_text": "The hotel is conveniently located next to Terminal 21 shopping mall with easy access to the skybridge to the BTS.The rooms are not huge but sufficient with huge open windows so you get a great view of the city.Beds were comfy and overall the room was clean. The air con was a little hard to control as it was either very cold or too hot.The pool is nice but can get quite busy but there appeared to be enough sun loungers when we were there.Breakfast was good with a wide selection of Western and Asian foods although it got very busy at around 9am so try to get there either earlier or later.We booked directly with the hotel via the website and got a great deal inclusive of breakfast and 1 BTS card per person for the stay.I would highly recommend his hotel due to the convenience and location." }, { "user_review_posted": 96, "user_total_helpful_votes": 58, "expertise": 0.0028228327632490004, "user_cities_visited": 32, "review_days": 0.17305585980284702, "helpful_class": 1, "review_text": "The bed and shower were nice. The hotel location is about a 5 minute walk from Bally's on the strip. My complaint is we were not told there is a $25/night fee for things they tell you at check in are \"included\". These things are 2 bottles of water in your room, daily newspaper, 24 hour exercise facility, etc. it's not really \"included\" if you charge me $25 more than I agreed to pay. I don't understand how they get away with it. Most people probably don't even notice." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 6, "review_days": 0.773822562979189, "helpful_class": 0, "review_text": "The room was cramped. There was no space for longer clothes such as coats and pants. We had a plugged toilet, a bed lamp that could not be plugged in because the outlet was blocked by the headboard and a wall outlet with exposed wiring due to the missing plate. The room was also very stuffy as there was no way to circulate the air. We had to open the window although it was very cold outside. The sink in the bathroom was so shallow that you got splashed with water every time you used it. The shelf in the shower for shampoo and soap was tiny. You could barely get anything in there.I made a pre-paid reservation in September with the understanding that we would be charged at the time. I did not realize that did not happen. We were charged on check out. When I asked the front desk as to why, the attendant told me that it was because they switched to a new system at the time of my booking and have not caught up on their transactions. I hate when employees blame something on a system." }, { "user_review_posted": 19, "user_total_helpful_votes": 4, "expertise": 0.000911746429961, "user_cities_visited": 22, "review_days": 0.152245345016429, "helpful_class": 1, "review_text": "One of bad places I ever been , first time i came to the hotel , by bad was not cleanLocated in one of rush places in BangkokI waked up every morning about 5:30 from Muedzin prayingOnly one plus that it is in the middle of all storesNever will come again" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.46002190580503804, "helpful_class": 0, "review_text": "Boutique style hotel. Rooms were small but clean and cutely decorated. Great location, walking distance to bars and restaurants of Adams Morgan district. Wine and cheese happy hour. Reasonably priced European style breakfast buffet." }, { "user_review_posted": 37, "user_total_helpful_votes": 17, "expertise": 0.0021202930835500003, "user_cities_visited": 18, "review_days": 0.651150054764512, "helpful_class": 2, "review_text": "The only thing I could tell about it is the location. All the the rest are really poor. The room is noisy, people crossing the corridor or the flor above you seem to be inside your room. The amount of dust inside is an absurd, the don\u2019t clean it properly. They charge you a 4 star hotel e delivery you something much worse than a hostel, with all respect to hostels (they are much better than that). There is a Sheraton exactly across the street, don\u2019t stay at zephyr." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.14512595837897002, "helpful_class": 0, "review_text": "This hotel was amazing from the staff, the room, the amenities and location! Every employee we encountered was friendly, helpful and seemed to want our experience to be great. I casually mentioned at check-in that we were celebrating my partner's birthday and that was noted, remembered and acknowledged. The room was clean and had everything we needed. The location is fantastic! Walking distance to Pier 39 as well as many other attractions. It has to be mentioned that the space is FUN! There is an awesome game room and the outdoor casual space with games and fire pits can't be beat. We will definitely be back and can't wait to see how the outdoor space is transformed with the planned food truck!" }, { "user_review_posted": 24, "user_total_helpful_votes": 12, "expertise": 0.002317113538563, "user_cities_visited": 19, "review_days": 0.072836801752464, "helpful_class": 1, "review_text": "A lovely clean and comfortable room. The hotel was so well placed in the city. I don't think we could have chosen better. The drop off point for the bus from the Amtrak station was 5 mins walk away. The cable car stopped outside and the tour buses around the corner.The only problem was the noise through the conecting door. Luckily we I don't think the room was occupied for half of our stay. We really would stay again and highly recommend to others but ask for one without a connecting door." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.43866374589266105, "helpful_class": 1, "review_text": "Our stay at the Marriott was amazing. From check in to check out. We got the breakfast package. I highly suggest getting the room rate that includes the breakfast. We hesitated because we planned on getting street food each morning but last minute changed our minds. I am so happy we did because the spread was amazing. And we were saved from having to wander around the streets for breakfast. Each morning there was fresh squeezed juices. I'm talking about pineapple, passion fruit, apple juice, guava etc. There was a congee and noodle soup station. There is an egg station so you can have eggs benedict, omelette, and scrambled. And as you are leaving the hotel provides cute little snacks of fruit and baked goods to take with you on your way out. The hotel is close to the BTS so you can get any where. The staff is extra friendly and was able to get us a driver for each day for a very affordable price. The only con I can think of is that the bed was too soft. The mattress was sorta lumpy and uneven which hurt my back." }, { "user_review_posted": 56, "user_total_helpful_votes": 5, "expertise": 0.000323134881228, "user_cities_visited": 16, "review_days": 0.39430449069003204, "helpful_class": 0, "review_text": "Everything from checking in to the tea the next day was amazing. The entire hotel was lovely and the holiday decorations really made me feel festive. Loved the champagne bar in the lobby. I felt pampered and genuinely cared for! Even the checkout process was seamless. I love the Fairmont!" }, { "user_review_posted": 36, "user_total_helpful_votes": 7, "expertise": 0.0008336704794830001, "user_cities_visited": 10, "review_days": 0.5027382256297911, "helpful_class": 0, "review_text": "its actually good for its price. Not so good but not so bad. clean room and very good location. just few minutes walk to wat pho or grand palace. near to khaosan road so its good. the staff wasnt really nice. pool was great too. most importantly free wifi! air conditioner was bit loud." }, { "user_review_posted": 44, "user_total_helpful_votes": 35, "expertise": 0.0037515171576740004, "user_cities_visited": 80, "review_days": 0.069550930996714, "helpful_class": 1, "review_text": "We were guests at the Jefferson for 4 nights and thoroughly enjoyed our stay! The moment we arrived at the hotel and were warmly greeted by the staff, we knew we were going to have a wonderful experience. The concierges, Cliff & Jacqueline recommended restaurants and activities for us that appealed to all 6 members of our family (we were traveling with grandma) like walking to charming Logan Circle for a few meals and taking Uber to see the monuments at night. We had planned to cover a lot of ground in a short time and it was nice to have a welcoming, comfortable place to return to every day. Our 3 kids loved meeting Monty, the hotel dog and they loved the complimentary artisan soda and chocolate covered pretzels that were left especially for them in the room. We also loved the coffee in the morning and iced tea in the afternoon that was set up in the lobby. We enjoyed breakfast at the hotel one morning and a late night meal in the library-- both wereexcellent. We will definitely come back the next time we visit DC." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.21905805038335102, "helpful_class": 1, "review_text": "I was there a couple a few weeks ago and been in Seattle it's always great, but now I found a place that they just make me feel like at home, thanks to Gary who was always attentive and so polite and what can I say about Desiree, she was from the beginning to the end outstanding, in everything I needed, making my trip peaceful, enjoyable and so smooth!Thank you and see you soon!" }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 12, "review_days": 0.646221248630887, "helpful_class": 1, "review_text": "This was our second time staying here and it did not disappoint once again! Clean and comfortable room and friendly staff! Even their bar onsite (dirty habit) has a very nice atmosphere! And their flavored water in the lobby is a nice touch! By far our fav hotel in sf so far.... We can not wait to stay here again! Oh And the valet is super convenient too it\u2019s on site and they are super fast!" }, { "user_review_posted": 66, "user_total_helpful_votes": 26, "expertise": 0.001802199418882, "user_cities_visited": 435, "review_days": 0.001095290251916, "helpful_class": 1, "review_text": "This is a comfortable, old fashioned inn in a great part of Washington. It was probably once a wealthy person's mansion and retains many of the architectural/design features that were common in the early 20th century. The rooms are mostly spacious and include period furniture. The common areas, basically a parlor or living room and a dining roomt, also feature old fashioned furniture. The sitting areas in the parlor are not as comfortable as I would have liked, and there are few reading lights. But there is a big TV there.This is an older place, so don't expect modern heating and plumbing fixtures. Some rooms share a bath. Over Christmas our room was a bit over heated, but we could open a window. I'm not sure about air conditioning in the summer. Better ask about that.This place has lots of charm, a personal touch, and an accommodating hostess who cooks wonderful breakfasts to your specifications. Also, I have to point out that this place has free wi-fi. And don't be surprised if the hostess' family (who don't live there) comes knocking at the front door, having forgotten their key.This place is not for everyone, especially those used to typical modern upscale business hotel services, but it is for those looking for a laid back, personal B&B experience in a big city." }, { "user_review_posted": 107, "user_total_helpful_votes": 41, "expertise": 0.001749951791251, "user_cities_visited": 50, "review_days": 0.704271631982475, "helpful_class": 1, "review_text": "Location and service are excellent at Casa Nithra.Rooms are spacious and very clean, they have a very small balcony but convenient.Shower is interesting with a \u201csexy window\u201d, meaning it has an inner window that faces bed.Breakfast included, buffetStyle: fish, rice, soup, eggs, Sausage, fruit.Airport is about 45 minutes away, taxis around 1,000 BTH and Grab ( Uber) 400BTHMost Attractions are at 15 - 30Minute walk. Plenty of street food, seems like 24/7. Night market 10 minute walk.Highly recommend Casa Nithra." }, { "user_review_posted": 6, "user_total_helpful_votes": 11, "expertise": 0.00879031961455, "user_cities_visited": 4, "review_days": 0.40854326396495005, "helpful_class": 1, "review_text": "For a low graded hotel we say that this is an ideal few night stopover. Food is good, staff is good, pool is good, bedrooms are good.. As you walk out this hotel you turn right on both sides on the road there are 20 restaurants, all great priced and great food. When we go back again we will stay here for the 4th time as its near every facility you need and a cheap tut tut away from all the shops and markets" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 109, "review_days": 0.744249726177437, "helpful_class": 0, "review_text": "A young at heart hotel with some major old school charm. The Freehand is super cool without being pretentious. Located in a great neighbourhood, a small block away from Gramercy Park. Rooms have up to date features like Bluetooth speaker, USB charging ports, Chromecast on tvs and a comfy bed. Great shower pressure and quality bathroom products - robes, slippers, soaps, shampoos etc. Queen Cabin room is small but cosy, the common areas are well thought out and interesting artwork featured throughout the hotel. Rooftop bar - \u2018Broken Shaker\u2019 is also worth a visit. Cafe downstairs also provides good quick breakfast choices and coffee. The Freehand has thought of all the little things that make a stay enjoyable and it works! Really enjoyed my stay here. Definitely would recommend." }, { "user_review_posted": 38, "user_total_helpful_votes": 24, "expertise": 0.0029559167697460003, "user_cities_visited": 38, "review_days": 0.48247535596933105, "helpful_class": 2, "review_text": "I was not a guest at your hotel, but I had a fabulous experience with Collin, the man at the front desk at night. It was 11:45 PM and my two young boys and I had stayed too late at a friend's house around the corner from the Embassy Suites. So late that the Metro would be of no use to us. I don't have Uber, either. My friend told me to try going to the hotel because surely there would be cabs out front. Well, there weren't. So we went into the hotel and encountered Collin at the front desk. He was so courteous and called a cab for us. I was so embarrassed because we were staying at a different hotel on the Hill, but he didn't seem to mind. He wouldn't take the tip I offered him either.So, my boys and I went back out front to await our cab. Twenty minutes later and it still wasn't there. I began to panic. I felt stranded at midnight in Friendship Heights with two young children. And my cell phone was dying!!! I decided to ask Collin for help just one more time. He was shocked that I was still there. He immediately went to work, calling for another cab for us. We had to wait about another 10 minutes before a cab finally arrived, but Collin came to personally check on us two or three times in that short amount of time.He is an exceptional employee and I would like to thank him from the bottom of my heart for his kindness and caring. I wish more companies would hire employees such as him." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.345564074479737, "helpful_class": 1, "review_text": "The staff at this hotel are fantastic! So I had to wonder, why did my room look so tired and sad. The king bed was comfy, linens crisp and towels fluffy. So why was the furniture upholstery frayed, tables chipped and mold in the shower and on the bathroom walls. The beach was lovely, clean and private. The food was excellent. Enjoyed the stay but wish the room matched the quality of the staff." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23220153340635202, "helpful_class": 0, "review_text": "We have stayed at the Acme Hotel twice in the last six months. It is well-located to Michigan Ave. shopping and restaurants and to public transportation. The West Town Bakery and the Berkshire Room on the first floor, in addition to the free morning coffee are added perks." }, { "user_review_posted": 168, "user_total_helpful_votes": 51, "expertise": 0.0013634715720110002, "user_cities_visited": 855, "review_days": 0.38608981380065704, "helpful_class": 1, "review_text": "We received a certificate for a 7 nights stay to this property so we used it for a nice vacation. Other than reading about the facility on TripAdvisor, we knew little about the place.We arrived at the Tahiti Village very early and just wanted to get our name on the list for when a room became available. To our surprise we were given a room at that time. The person handling our check-in was very professional, polite, and respectful and answered all our questions. The room we were in was in the main tower on the 10th floor with a view of the strip and the west mountains.Our room was comfortable, with a steam shower, Jacuzzi tub, and a full kitchen. The bed was a bit stiffer than we were used to but not so hard that we could not sleep. Our room location was close to the elevators so we did not have to walk the entire wing to get to the lobby.We used the pool almost every day as the weather would allow but the temperature was not as advertised at 80 degrees and the lazy river was lower than the 80 degrees too. We did use the adult hot tub and that was nice.At the start we decided to just eat out so we tried the restaurant/bar at the Village. The food was average but the service was great. Also used was the small store and even though we would have like to see more offerings, the services was great and the basics items were met. There is a Denny's next door for dining.Another nice feature was the shuttle buses that ran to the Tropicana and Mirage Casino's. Drivers were great and made sure you were on the right bus and location. We had a rental car so we made trips on our own to Zion National Park, UT, Red Rock Canyon, and Lake Mead. Our only issue was the lack of Handicap parking places. They had a few but with the amount of people with disabilities, the parking spaces were taken most of the time. On the property is a nice parking garage but a decent walk to get to your unit.While there, they were changing out the key card system so that was a bit confusing and our room locks were being changed as we left to go home." }, { "user_review_posted": 10, "user_total_helpful_votes": 9, "expertise": 0.004259075361359, "user_cities_visited": 48, "review_days": 0.45892661555312103, "helpful_class": 2, "review_text": "Room is exactly the same as what it looks like in photos online.Neat and clean boutique hotel, room size is decent with a couch wide enough to sleep one person actually. I used it as a cosy corner for my stay.Bathroom is compact but shower area is quite decent. Good water pressure and heater was good, air-conditioning and wifi works well in the room too.View from my room was of a building/apartment opposite (I stayed level 2), but light still comes in during the day, which was nice.I could walk to Terminal 21 by crossing a cross junction or by the sky walk, definitely took less than 10mins. 6-7mins depending on how fast you walk.Hotel is just slightly off a main road, walk past a 7-11 and you are on the main road where you can see Terminal 21 just diagonally across. Feels safe walking back to hotel from Terminal 21 at night.Not much amenities around the area but I walked to Terminal 21 area for massage, nails, and food.Did not use the pool but it looks nice. Was given a welcome drink coupon at the bar but did not use it.Staff was kind and polite, did not engage much with them but basic communication in English was ok.It was a nice and comfortable stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7234392113910181, "helpful_class": 0, "review_text": "Loved the vegan menu at Cure restaurant! The mushroom ravioli is fantastic. Great hotel to eat and stay for vegans. Clean and large, comfortable rooms. Great central location to all of the D.C. sites and close to the metro. The staff makes you feel welcome!" }, { "user_review_posted": 188, "user_total_helpful_votes": 146, "expertise": 0.003659959479858, "user_cities_visited": 150, "review_days": 0.664841182913472, "helpful_class": 0, "review_text": "Clean room but on the small side, with very outdated furniture. Very dark and unpleasant lobby. It doesn't feel like a hotel. In general, it has an 80s feeling. Unfriendly service. Good breakfast. Good location. However, I am afraid I won't stay there again.P.S.: We parked at the parking just across the hotel - less than half the price they offer at the hotel (which is a little rip-off)." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.66867469879518, "helpful_class": 0, "review_text": "the room I had, Urban Studio, was unique, and I enjoyed both the broad window view to the streetscape, and the soaking tub in the bathroom. Nice large bathroom, and walk-in shower. Really quiet.Only downside was that the room was a bit" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5153340635268341, "helpful_class": 0, "review_text": "Great hotel, nice staff, clean and a great breakfast. Good spot for exploring Waikiki, Honolulu, Pearl Harbor, Diamond Head etc. One minor point during our stay was traffic noise. Traffic is quit loud." }, { "user_review_posted": 49, "user_total_helpful_votes": 4, "expertise": 0.000285979999414, "user_cities_visited": 9, "review_days": 0.533406352683461, "helpful_class": 0, "review_text": "Location is key. We were able to walk to the space needle, pikes place, and pioneer square. There are so many good restaurants near by.When we arrived we were geeeted with a complementary glass of wine. There is also a great seating area out front to enjoy it. The rooms were very comfortable and updated" }, { "user_review_posted": 21, "user_total_helpful_votes": 12, "expertise": 0.002663892435491, "user_cities_visited": 17, "review_days": 0.41237677984665905, "helpful_class": 0, "review_text": "This is seriously a great hotel to stay in. Great location near to shops and train station so it's easy to get around. However it's best asset is their staff. We are a family of four with two young kids and we arrived in our hotel at midnight and was greeted by their friendly staff I believe was called Pornthep who help get us settled into our rooms quickly. We also encountered a lovely staff member named Gift during breakfast who always smiled and was very friendly to my children and I even though my son would make a mess during breakfast. Would also love to thank a tuk tuk driver named V who made my reluctant 3 year old enjoy her tuk tuk rides. And our lovely housekeeping lady named Put who did a brilliant job making up our room during our 5 day stay in Bangkok. The staff here made us feel welcomed and at home. And that's what makes a great hotel. Thank you and we hope to see you all soon!" }, { "user_review_posted": 11, "user_total_helpful_votes": 16, "expertise": 0.00695134061569, "user_cities_visited": 2, "review_days": 0.7897042716319821, "helpful_class": 0, "review_text": "We go to Hawaii every year. This time I thought I would book another hotel for 3 nights of our 9 night stay. I chose to stay in the grand Waikikian with partial ocean front 1 bedroom suite. First of all there isn't enough staff at the front desk so we were left waiting for quite a while and after a long flight ( And the price you pay per night ) its not worth it. The room was the most disappointing. Our view wasn't partial ocean view, we had a few of the car park, other hotels and road. The balcony / partial ocean view was a total waste of money. The staff at the front didn't rush to help us with our bags, they just stood there. I haven't experienced this in any other hotel in Hawaii. I will give them credit for the bed being amazingly comfortable and the cleaning staff assisted my when my daughter vomited. Thank you to those lovely ladies. The hotel is to far from everything thats \" Happening \" If you are someone who likes to be where its all happening, where its busy and all the restaurants are in walking distance, especially with little kids then this hotel isn't for you. We always stay at the Outrigger Waikiki on the each and won't make the mistake to change again. The pool is good, if you have children. Its easy having a kitchen so you can cook and wash your clothes in the washing machine. The Tv was also good with heaps of options." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 7, "review_days": 0.5503833515881701, "helpful_class": 1, "review_text": "Visited this hotel with my partner for a vacation to Thailand and Cambodia. Beautiful design. Amazingly warm and friendly staff. Large impeccably decorated rooms. Great food. And within walking distance of Wat Pho and the Grand Palace. Have already recommended this hotel to friends. Hoping to get back there one day. Thanks for an amazing visit!" }, { "user_review_posted": 44, "user_total_helpful_votes": 36, "expertise": 0.0038618558976050003, "user_cities_visited": 27, "review_days": 0.18400876232201502, "helpful_class": 0, "review_text": "This hotel has unbelievable value second location and amenities. Everyone from the the Bellman to the check in staff was very pleasant and helpful. Has updated rooms and central location on the magnificent mile. It does have a large hospital next to it and you will hear ambulances however not to the point of disturbing you. The beds are comfortable and the decor is contemporary. Has a Starbucks on the first floor. You check-in on the second floor. Parking is only valet and does really cost a significant amount however that is to be expected being this Chicago. All in all I could not find any flaws and for the price you cannot beat it. We are already planning our next vacation to stay here." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.714129244249726, "helpful_class": 1, "review_text": "This was my first time staying at The Talbott and it certainly won\u2019t be the last! What a gem of a hotel in a delightful neighborhood. Each and every person I came in contact with was absolutely charming, engaging and very friendly - from being welcomed by the Doorman, greeted by the valet attendant (even though I wasn\u2019t in need of parking); the Concierge, front desk receptionist, restaurant Host and my waitress Ellen! They all appeared to love their work and being part of the Talbott family! My Room was inviting, clean, and spacious. The Jonathan Adler bath products were a lovely surprise - that Sandalwood Citrus smell was so wonderful! My al fresco dining experience in your sidewalk cafe was a perfect way to end my day - with a crisp Chardonnay and a Cobb Salad (the addition of fresh dill really added a pleasant brightness). The host and my waitress Ellen made the experience comp,etc with their attentive service! I arrived for breakfast right at 7:00 am sharp. I will say the morning staff didn\u2019t seem like they were ready to roll right at 7:00 as it took a while to get a menu and service. However, once my waitress came and took my order all was good with the world with the fabulous cup of coffee and delicious bacon (the sweet and savory bacon was yummy!) This hotel experience was one of the highlights of my quick business trip to Chicago!" }, { "user_review_posted": 250, "user_total_helpful_votes": 98, "expertise": 0.0017927838464080002, "user_cities_visited": 211, "review_days": 0.137458926615553, "helpful_class": 1, "review_text": "We had a room on level 4 with a window overlooking the bay towards Alcatraz. Whilst there is some street noise during the day and early evening, we had no issues with sleep during our 5 days. Service from the staff is exceptional from the moment you pull up at the kerb. The rooms are well appointed with everything a traveler needs, very comfortable. As the hotel is at the Hyde St end of the wharf, you are far enough away from the really busy tourist spots, but only a 10 minute walk to Pier 39, as well as a short walk to the Hyde St trolley terminus, which takes you right past Lombard St (it might look only 4 blocks away, but the uphill walk is very very steep - take the trolley) and into the shopping district near Union Square. The attached restaurant Blue Mermaid provides options all day, with the breakfast menu a highlight, offering full a-la-carte or just simple sides to make up a meal, which was good value - highly recommend staying here if you are visiting the SF area" }, { "user_review_posted": 19, "user_total_helpful_votes": 7, "expertise": 0.00167831030738, "user_cities_visited": 9, "review_days": 0.723986856516977, "helpful_class": 0, "review_text": "My husband and I stayed at the Rembrandt Hotel for 4 nights during our stay in Bangkok. It was a great location and the staff were so friendly and helpful. The hotel catered for all our needs. We celebrated our 25 Anniversary there and booked in at the Indian Roof top restaurant. We had a lovely meal served by Ramji and they gave us the best table with the most stunning view. To top it off they presented us with a beautiful bouquet of flowers which was a total surprise. I would highly recommend this restaurant and this hotel." }, { "user_review_posted": 46, "user_total_helpful_votes": 25, "expertise": 0.0025281963453890003, "user_cities_visited": 52, "review_days": 0.276013143483023, "helpful_class": 1, "review_text": "When we decided to return to Vegas, we immediatyely check on the Platinum Hotel. We stayed in a king suite, with a full kitchen and 2 person jetted tub. As with the first stay everything was wonderful. The beds are comfortable,as is the entire suite. We really love the balcony for early morning coffee and late night relaxing. We were unable to have a suite on the strip side due to availability, and were subjected to the airport noise. I highly reccommend spending the exrtra money for a strip view room. We did not eat at the hotel restaurant, but did order room service due to a late arrival. The food was very good and was exactly what was ordered. They do make a great burger. The staff is very friendly and helpful. We also loved the complimentary valet parking. This hotel provides an excellent value for those looking for a non casino hotel close to the strip." }, { "user_review_posted": 186, "user_total_helpful_votes": 96, "expertise": 0.0023954184507720003, "user_cities_visited": 92, "review_days": 0.7409638554216861, "helpful_class": 1, "review_text": "We stayed three nights at Shoreline.I\u2019ll start with the pros:Conveniently located to Waikiki Beach and all the shops and restaurants in Waikiki.Our room on the 7th floor though next to the lift was quiet. ( Music from outside venues stopped at 9pm during the week) The bed was comfy and there was a range of pillows to suit our needs.Wifi is good and the room very clean.Cons: There was no microwave or coffee machine as advertised.Other than two teacups there are no other implements including cutlery or plates etc in the room.There is no tour assistance at the hotel. We asked for a bus timetable and were told the wrong bus and that the buses leave hourly\u201d! But when ??? We did our own research and found a app for the local bus timetable.We were incredibly frustrated with the early check in process. Our plane arrived at 5am after a long o\u2019night flight. We tried to book early check in but were told it could not be guaranteed. We arrived at 5.45 am to be told no rooms available but come back at 3pm. The reception staff member was incredibly flippant and did not give us any options. It was obvious we were an imposition to him. Desperate to have a nap, we decided to try the hotel again at 9.30am and immediately were given a room. We we were thankful to the staff on reception this time. Hard to understand how we could not have been told this earlier.This hotel is fine if you only want the basic facilities." }, { "user_review_posted": 138, "user_total_helpful_votes": 100, "expertise": 0.0034077080404950003, "user_cities_visited": 126, "review_days": 0.115553121577217, "helpful_class": 0, "review_text": "Friendly check-in then easy walk to the L for trip downtown.Good room overlooking the runways which was fun to watch for a while.Ideal for early flights - just walk across to the airport - great for a 5 am flight." }, { "user_review_posted": 82, "user_total_helpful_votes": 15, "expertise": 0.0007777535570780001, "user_cities_visited": 164, "review_days": 0.25520262869660404, "helpful_class": 0, "review_text": "Walk to Fishermen's Wharf, Ghiradelli, buses and Cable Cars.The parking is quite expensive at $56/day but is worth the convenience.Valet was always a short wait.All the staff is very nice and helpful.A Marriott perk is always the Aromatherapy bath and body products.There is always a Courtyard Marriott one block closer to Fishermen's Wharf if a block makes a difference to you." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 6, "review_days": 0.356516976998904, "helpful_class": 0, "review_text": "This hotel is in the fisherman's wharf. Great hotel clean, great hotel staff. The bed was fantastic and the room was very nice too. Walking distance to everything, cable car, street cars, the water front. Great hotel highly recommend it" }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 12, "review_days": 0.187842278203723, "helpful_class": 1, "review_text": "My wife and I keep coming back. Top staff and location. Not crazy like Union square. Short walk to the Square. I would not hesitate in recommending this place Doesn't have room service now. But next door is liquor, , Coffee shops across the street, good places for breakfast lunch or dinner. Target at Metreon and Movie theaters 1 block away good parking. 1 mile from AT&T park." }, { "user_review_posted": 339, "user_total_helpful_votes": 396, "expertise": 0.005560877202746, "user_cities_visited": 127, "review_days": 0.584884994523548, "helpful_class": 0, "review_text": "We had stayed here a few times and it is one of our favorites in Vegas.Checkin went quite well and service was ok throughout.The room was very nice. Nicely appointed, great bed and a huge nice bathroom.The pool closed seemingly early. We finisjhed our conference and the pool was closed by 500, when the weather was still good. Disappointing. The gym was very good, but they charge extra to use the locker room/spa area as this is not included in the expensive resort fee.Wifi was difficult. There was one for our room, another one for pool area, and then another one for the conference area. Not convenient at all.We love the location way off the strip, with lots to do here and a nice clean place. They still have free parking here but seem to be getting more like Vegas where they nickel and dime for everything." }, { "user_review_posted": 73, "user_total_helpful_votes": 13, "expertise": 0.000754233304463, "user_cities_visited": 29, "review_days": 0.156626506024096, "helpful_class": 0, "review_text": "I attended my friends wedding over a weekend. The hotel is well presented and comfortable and exceptionally easy to commute by train from. The hotel was fully booked during our visit which led to a room mix up (no twins available although booked) and having to come back from breakfast at peak times. Staff are very competent and room quite and comfortable. All in all a good stay, just watch out for the room service charges which I found excessive. I would visit again." }, { "user_review_posted": 31, "user_total_helpful_votes": 10, "expertise": 0.0014557595042580002, "user_cities_visited": 17, "review_days": 0.22508214676889302, "helpful_class": 0, "review_text": "Stayed for a couple of nights a week after the Super Bowl. Lovely character to the hotel and the rooms were comfortable and funky. Our only disappointment was not getting the type of room we had booked - but they were full and instead gave us a room with a glimpse of the bridge, which was nice." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.427163198247535, "helpful_class": 0, "review_text": "After a long connecting flight with my clients and no sleep. Front desk employee Harnetha was nothing less of AMAZING. Thank you for working hard to make sure your customers know that the Courtyard cares. You are the Best!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.5503833515881701, "helpful_class": 1, "review_text": "Great service and very helpful. Special thanks to Alaa Farouk for his dedication and relentless support to make my event successful. F&B was served in a very well manner. Very nice hotel entrance and soft music." }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 11, "review_days": 0.6905805038335151, "helpful_class": 0, "review_text": "This hotel is great! The rooms are specious, modern and clean. The beds are soooooo comfortable. The huge windows are built in a way that you can sit on them, so you can read a book and enjoy the beautiful view of the city. The hotel also has a pool and a Jacuzzi which is not a common find in the city and it's always a fun relaxing thing to do when on vacation. The hotel's bar is always busy and gives a nice atmosphere to the hotel. Even tough I like to explore new places I have returned to stay in this hotel many times. I recommend this hotel warmly." }, { "user_review_posted": 50, "user_total_helpful_votes": 62, "expertise": 0.005909742910735, "user_cities_visited": 72, "review_days": 0.23932092004381103, "helpful_class": 0, "review_text": "Second time to stay during this trip and love this hotel. It's location to the MTR make it a breeze to get around Bangkok as well as BKK airport. An ear popping elevator ride from lobby to the roof Restaraunt or bar will reward with dramatic views. Rooms are spacious and have that blessed A/C for relief from Bangkok's heat.Food and drinks at Octave are delicious. As well, the breakfast at 57th street will satisfy.Street market in the early morning followed by street foods are located right in front of this property...grab your camera !" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.7382256297918941, "helpful_class": 0, "review_text": "Great, location, superb service and facilities. All staff very welcoming and helpful. The room was modern, spacious, clean and equipped with everything we needed - except an electric kettle and real mugs, which were supplied happily and immediately. So glad we chose this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6056955093099671, "helpful_class": 0, "review_text": "Great place to stay right opposite the beach. Room 1024 has the most amazing views of the sea and Diamond Head. Easy access to restaurants/shops etc, but nicely located on the fringe of the crowds. Good value for money as this came up as a special. Would stay in this room again." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 191, "review_days": 0.730010952902519, "helpful_class": 1, "review_text": "We arrived late and tired. Also we had booked a non smoking Apartment we get a smoking Apartment without any mention. The smell was so strong and so disgusting, even in the bedrooms, that we couldn't slept at all. We felt so exremly uncomfortable. When we told this the man at the reception, he told us, that there is no other room available. Later the Manager apologized and offerd us a breakfast. But we did not want of a breakfeast. Wehad to pay the Hotel fee in advance, but we get a room, we did not booked. And the Manager offers no kind of discount! That is absoluty unfair! in the end we get a free Airport transfer, but it is cheap to go by taxi meter on our own, so this is no value for us. I would never stay there again." }, { "user_review_posted": 269, "user_total_helpful_votes": 94, "expertise": 0.0015861706591650002, "user_cities_visited": 63, "review_days": 0.11062431544359201, "helpful_class": 0, "review_text": "Nice Hotel in a superb location for seeing the sites in Chicago. We walked about 6 miles a day to tour locations and to see the sites and the hotel was almost always about a mile or so away from our farthest point. The rooms are nice but the lighting in the room is not great (too dark) at night and the bathroom toilet is a \"low boy\" that is difficult for a tall person to use. The bed mattress is a nice size but both of us had minor back aches each morning. The maid service was great and the coffee in the lobby was a nice touch but the coffee bar did run out of things during the day and they were not replaced on a regular basis. The adjoining restaurant has odd hours and we never did use it as a result. We were happy with our visit and will likely stay there again and only mentioned the issues as it can be better and I am sure the manager will appreciate the specific comments on a few areas." }, { "user_review_posted": 71, "user_total_helpful_votes": 16, "expertise": 0.000983724258826, "user_cities_visited": 35, "review_days": 0.039430449069003004, "helpful_class": 0, "review_text": "Stayed in the Hyatt Regency McCormick Place for a recent convention. The hotel was a perfect location. The young lady who checked us in when we arrived was very cordial and helpful. Bed was very comfortable and room was well cleaned everyday. We only had to wait a maximum of 10 minutes for a taxi. The concierge staff was always very helpful and their recommendations were right on the money. Very nice place to stay." }, { "user_review_posted": 121, "user_total_helpful_votes": 43, "expertise": 0.001614957920816, "user_cities_visited": 102, "review_days": 0.14676889375684501, "helpful_class": 0, "review_text": "This historic hotel offers very good value for money. The rooms are excellent, very comfortable with modern bathrooms. The Internet connection works also well. The hotel is close to The White House and other famous tourist attractions. I can highly recommend this hotel." }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 6, "review_days": 0.7820372398685651, "helpful_class": 0, "review_text": "My daughter insisted on this hotel in Bangkok- i was not convinced because it was too cheap. But thankfully we stayed here!!great decor of the hotel, receptionstaff fantastic and welcomming. I spilt on my clothes and had to have clean clothes for the next morning, and they arranged for express laundry.The massage (90 min olie massag) was the best i have ever had- and i have had many!!The place was clean. Breakfast had what we needed- nice egg menu.Highly recommandable!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.6516976998904711, "helpful_class": 0, "review_text": "Great place to stay. Annie the housekeeper is a royal gem!! So many of the staff are incredible!! Too many to name. Location can\u2019t be beat. Everything was perfect and I will be happy to return again soon.FYI \u2014 Hotel Ratings section on Trip Advosr review did not work or I would have rated excellent." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.222343921139101, "helpful_class": 0, "review_text": "We came here to stay one night and due to weather issues we ended up tacking on a second night. Very attentive and polite staff, upgraded our room both nights to a 2 bed without hesitation. Cocktails at the martini bar were excellent, breakfast was excellent at nix and so convenient to have great food and not have to brave the cold to go find it! excellent location, close to great restaurants and shopping. Saved us money because we never had to pay any cab fares, everything was in walking distance. FYI Walton is a 1 way street." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.6467688937568451, "helpful_class": 1, "review_text": "This was a nice hotel. It is just steps away from Navy Pier. The rooms are very spacious. The breakfast was excellent a little pricey but worth every drop. Lake view was nice even tthough the lake was frozen." }, { "user_review_posted": 22, "user_total_helpful_votes": 16, "expertise": 0.003420500937879, "user_cities_visited": 12, "review_days": 0.5317634173055861, "helpful_class": 1, "review_text": "Reception was understaffed and I had to wait over 15 minutes to check in. Only one person at the desk. Hotel rooms and public areas have seen better days. Furniture scratched and chipped in my room. Tiles in bathroom stained. Comfortable bed. Old carpet. Hotel probably had its high light back inthe 1970s. I paid about USD 450 per night for my room Juliette Linai. I do not see much correlation between room rate and room and service. The pool is definitely too small for the hotel. Lots of children, very noisy. The beach is public. Hotel provides towel and lounge chair but no umbrella for shade. A cabana or anything that provides shade starts at US$68 per day, even if you only want to stay at the beach for only two hours. Beach was okay. Nothing special at all. Hokus was good but tasting menu was not exceptional. Lamb was overcooked and had to send back! Fish was iver cooked, fry as well. Appetizers were very good. Staff is used to guests who have not travelled extensively and/or dined around the world in 2 and 3 Michelin star restaurants or Relais Chateaux. Breakfast is busy and noisy. Buffet only and no a la carte. Stand in line and wait. Bring headphones. Seaside grill is good. Service friendly but lacking in etikette. Although my reservation was made and confirmed with my title as Mrs. Everypiece of paper, even the welcome note in my room as an unlimited Leaders Club Member was addressed to Mr. The General Manager Gerald Glennon blamed it on my travel agent or Leading Hotels although written confirmation contradicts this. Gym without air conditioning! I have visited over 20 leading hotels and this hotel is just not up to par. I will never return nor can I recommend this hotel to any one I know who understands quality and service. My stay at the Okura Hotel in Bangkok, 2 weeks prior to my stay at Khala was such a contrast! I loved it there albeit a very short layover stay of two nights." }, { "user_review_posted": 98, "user_total_helpful_votes": 30, "expertise": 0.001375856532616, "user_cities_visited": 350, "review_days": 0.474808324205914, "helpful_class": 1, "review_text": "Nice, impersonal, big city hotel. Reception is on the second floor. Rooms were clean and very comfortable. Plenty of towels and pillows. Good location, walking distance from many attractions and shopping." }, { "user_review_posted": 23, "user_total_helpful_votes": 12, "expertise": 0.002422654941976, "user_cities_visited": 17, "review_days": 0.32420591456736003, "helpful_class": 0, "review_text": "I read reviews on this place before we came some were bad some were great .. All I can say is that we have had the best experience , the service has been fantastic when we checked in Sara at the front counter went over beyond it was actually the best service I have had to date checking in to a hotel .. The location is fantastic you can walk everywhere , trams are on the corner , the door men are more than happy to get you a cab .. Rooms are clean and comfortable ,I would defiantly recommend staying at this hotel and I will defiantly stay here again .. Thank you Sara for your amazing service and smile .. I have travelled from Australia and I don't even get service like that back home .. Thank you park central for a beautiful 3 days in San Fran" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.9348302300109521, "helpful_class": 0, "review_text": "A great historic building that the hotel doesn't make enough of -- there's no information provided at the hotel on the building and why it's so famous. Very nice room, if tight for two beds. Huge windows with fine views, perfect location in the loop. I'd recommend the hotel if I weren't embarrassed by having to tell others the name of the hotel. (On the other hand, I recognize that the dumb name -- and silly stuffed animals -- does give the brand distinctiveness other hotel brands can't match.)" }, { "user_review_posted": 14, "user_total_helpful_votes": 3, "expertise": 0.000929997950851, "user_cities_visited": 4, "review_days": 0.554764512595837, "helpful_class": 0, "review_text": "Very nice room, comfortable beds, quiet, nice people at desk, not very talkative or informative though, great place near the Seattle Center and good restaurants in walking distance. Would stay there again." }, { "user_review_posted": 22, "user_total_helpful_votes": 10, "expertise": 0.0020964360587000003, "user_cities_visited": 29, "review_days": 0.725082146768893, "helpful_class": 0, "review_text": "Any Hyatt is always a great hotel to stay in but the flagship Washington Grand Hyatt is a cut above the norm. Set around a giant 12 story atrium, the first impression one gains on entry is breathtaking. The staff are super friendly and attentive to a fault and nothing is too much trouble. The \u2018room\u2019 is a suite with copious space and in our case a vertiginous view of the concourse below from out 10th story room. One tiny complaint is that tea and coffee making facilities are not immediately in the room but, one call to the operator ensures that a complimentary coffee or tea set is with you in minutes. The location is great, just a ten minute walk from the Whitehouse, 15 to the Smithsonians and immediately opposite a top designer shopping mall and five minutes from Chinatown. There are good value parking garages on adjoining streets." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9348302300109521, "helpful_class": 0, "review_text": "Poor service and attitudes at the front desk. No direction given to room, or offer of Hilton benefits. Workers appeared to hate their jobs. \u201cRoom service\u201d menu provided in room with good choices, but again poor service with almost a 2 hour wait for cold food. Clean rooms though." }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 278, "review_days": 0.039978094194961004, "helpful_class": 1, "review_text": "We recently stayed at the Palomar for the 5th time and the service and accommodations have been nothing short of excellent every visit. The location can't be beat as it is right in Dupont Circle among several good restaurants and bookstores, the Philips Collection, the farmers market held on Sundays (even in 8 degree weather),and is only a couple of blocks from the Metro station. Rooms are large and comfortable and the wine happy hour in the lobby is a nice touch before going to dinner. We have stayed in other hotels in DC over the last 10 + years but this is our favorite and are looking forward to our next stay." }, { "user_review_posted": 13, "user_total_helpful_votes": 6, "expertise": 0.002130386440217, "user_cities_visited": 8, "review_days": 0.710295728368017, "helpful_class": 0, "review_text": "Location, views and suite were all absolutely perfect for a family vacation. Location is in the middle of but still somehow removed from all of the action. Walking distance to the Embarcadero and literally overlooking Ghirardelli Square. However, the suite was quiet and peaceful with an astounding view of the bay and Alcatraz. The suite was beyond spacious with two large bedrooms, each with their own bath, a large living area and a full kitchen with large kitchen table. The suite was beautifully decorated and extremely comfortable.To top in off, on check-in, Daniel gave us an warm welcome and an extremely informative description of what to see while in SF.I would not stay anywhere else when visiting SF with my family. Had all the comforts of home with the excitement of experiencing a great city." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 55, "review_days": 0.7223439211391011, "helpful_class": 1, "review_text": "We were given a room with only 4 sleeping spaces/2 queen beds for a party of five staying two nights. We were told, not overly kindly, that all other rooms were booked and that our Hotels dot com website (also called Expedia at some of the hotel desks) bookings are not given until a week or so prior to the stay. I would never have chosen a room for our family of 5 that had less than 2 beds & a sleeper sofa, but somehow we ended up in a 2 bed only room for 2 nights & no one slept. The cost was over $320/night. Further, the room was small, box springs very stained, carpet was very dirty, icky bathroom & dinged up furnishings, and the alley behind made me feel less than safe on a lower level downtown. There is no front outdoor area except for a couple of tables oft occupied by smokers. The redecorated lobby is the best part with the lemon water & cute Seattle mural. Breakfast was okay but many hotels offer that as a perk now. Good location for walking but a lot of construction right now (which they cannot control). This experience started off our trip on a very negative (and tired) note." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.335706462212486, "helpful_class": 1, "review_text": "Went for this because of the onsite free parking. Essentially a hotel on top of a car park. Once we got to our room the quality was excellent. Clean, comfortable well furnished. They very helpfully gave as a late checkout for free (1pm) so we could go straight to the airport. Highly recommended!" }, { "user_review_posted": 143, "user_total_helpful_votes": 96, "expertise": 0.0031488978857390003, "user_cities_visited": 56, "review_days": 0.8001095290251911, "helpful_class": 1, "review_text": "First the stumbles. Check in was late ... 5:40pm. Clearly the place was swamped for the holiday and the manager did give us very generous compensation for the delay. The room was upgraded to a very larger ocean front suite. Great rain water shower head and Toto toilet as well.The club level amenities were very good. Breakfast was an excellent buffet. The later snack was a nice assortment of food as well.The bar restaurant was excellent... quick service and great Ahi Poke.The veranda for lunch was also very good. The only problem was the line there for breakfast was very long so we stuck with the club buffet. Again holiday crowds are difficult for any property if that is a problem maybe go a different time.The water of Waikiki beach is beyond fantastic. Big Wave Dave surf lessons were a great option.Valet was 45 per night... fair price for the locale.I did not see another hotel in the area that looked nicer.Plan to return! Great option. Mahalo Moana Westin" }, { "user_review_posted": 123, "user_total_helpful_votes": 84, "expertise": 0.003205205835573, "user_cities_visited": 212, "review_days": 0.06188389923329601, "helpful_class": 2, "review_text": "From the moment we walked into the hotel lobby and breathed in the beautiful aroma, we fell in love with this hotel. All of the staff were wonderful and couldn't do enough to help you. The bell boys outside were very helpful and lovely, even helping us to plan out our days so that we could see everything we wanted to see during our stay.The room was a little dated, as mentioned by other reviewers but it was clean and had everything you need (apart from an iron) and the beds were very comfortable. We overlooked the pool and had a great view over Bangkok/Chatuchak.The pool was wonderful and we managed to have a swim/splash around a couple of times during our stay - after a day of touring round, it was a very welcome way of relaxing.The hotel is a little out of the way - i.e. a taxi ride to most places but taxis in Bangkok are so cheap, that's not a problem at all and it's good to be away from the crowds. A short trip away are the MTS and skytrain, both superb forms of transport to beat the congestion.Access to Central Plaza is a 1 minute walk through the car park and you're in a fantastic shopping mall with a food court (including McDonalds, KFC and Subway, if you're not feeling adventurous).I can't recommend this hotel enough - I would agree that the rooms don't reach a 5 star standard but the rest of the hotel, the staff and the service more than make up for that." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 7, "review_days": 0.788061336254107, "helpful_class": 0, "review_text": "After a long and rainy drive we made it to the hotel and was greeted with a friendly smile and welcome to the Hamptons. Jeffree was so very helpful thought out our stay. I have never checked in a hotel and was treated like I was. He went to the point to see if there was anything he can do for us or get us after the long rainy drive. My husband was even impressed because we travel a lot not once were we ever treated like this. Customer Service is everything and you have the right person at your front desk. If I could give 10 stars \u2b50\ufe0f you would have gotten that. Thank you again Jeffree for such wonder customer service checking in and checking out." }, { "user_review_posted": 58, "user_total_helpful_votes": 20, "expertise": 0.00156376627972, "user_cities_visited": 19, "review_days": 0.22617743702081003, "helpful_class": 0, "review_text": "One of the very best Homewood Suites I've stayed in. Great hotel, manager's reception, and breakfast. All rooms were newly renovated and very nice. Fitness center was a little small and always busy - only issue I experienced." }, { "user_review_posted": 13, "user_total_helpful_votes": 38, "expertise": 0.014080920734346001, "user_cities_visited": 11, "review_days": 0.8723986856516971, "helpful_class": 1, "review_text": "i will not return again . i gave a pair of pants for cleaning and got lost. when i checked out and they are still looking into it!! i gave them the relevant paperwork and they apologized and said the will respond within 24 hours. its been a month! also they gave me a room where the curtains were messed up and sun would get in and i was waking up at 7 having slept only for 2 hours due to jet lag. they changed me to another room 3 days later! during busy weeks nothing works. colleagues were trying to call my room about 15 times during the course of my stay - at different hours- no one was picking up the phone at reception or their call center. i received a package via DHL and they did not give it to me immediately. i had to find out from DHL on who signed for it, they were trying to find it i had to go down to reception and finally got it. Lack of professionalism and too many apologies but no improvement. i had problems in the past staying there and my colleagues already changed hotel. This is the Last time for me. and i payed over 7000 dollars for 13 days. too much. too many trainees at reception unable to solve problems.\u00b7 bad bad bad. I would like my pants back please!" }, { "user_review_posted": 20, "user_total_helpful_votes": 5, "expertise": 0.001103387399315, "user_cities_visited": 13, "review_days": 0.854326396495071, "helpful_class": 0, "review_text": "The hotel seems tired, dated and in dire need of refreshing. Has a 1970's feel to it. When's the last time you opened jalousie windows at a hotel? My balcony unfortunately had crime scene tape across it, do not enter! Included a window air conditioner, views of the Ala Wai canal, room painted in drab yellow. The staff was very friendly and helpful. I didn't try the pool, which was closed for maintenance in the afternoon. Convenient to shops, restaurant and not a far walk to the public beach, with hotel beach chairs and towels for carrying to the beach. Every morning there is a continental breakfast which is adequate. Bonus: front desk guy playing Hawaiian melodies on a ukulele. Hotel not a bad choice if you're looking to save money, college kids on spring break etc." }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 60, "review_days": 0.742606790799561, "helpful_class": 1, "review_text": "I stayed here both with my mom and with my boyfriend. Although the rooms are spacious and have a kitchenette, I did not enjoy my stay so much. The staff at check-in are unfriendly and unhelpful. The room was dirty, there were dirty tissues under the beds and sofas and dirt in the corners. I informed the hotel about this and requested that they do a proper cleaning next day, which did not happen. When I complained about it, they started lying and gave a careless attitude. It also feels as if the staff are waiting for tips, which makes it obvious that they are underpaid. They probably need to treat their staff better and then the service will most likely automatically improve. Would not recommend" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.49780941949616603, "helpful_class": 0, "review_text": "Stayed four nights. Seem they were short on house keeping. My room was not \"cleaned\" until after 4pm each day. It seemed rushed. Hot tub was cold pool water. Outside furniture old torn and worn. Watched a bank incident across from our room that was pretty exciting." }, { "user_review_posted": 53, "user_total_helpful_votes": 21, "expertise": 0.0018133026883090002, "user_cities_visited": 285, "review_days": 0.31982475355969303, "helpful_class": 0, "review_text": "This is the right choice for sightseeing in Washington. The State Plaza is located walking distance to the Whitehouse and the Mall. The rooms are suites with comfy King beds, flat screen tv, lots of room and plenty of storage. The tile bath is nice and has a great shower. Just off the bath is a separate dressing room. The kitchen has a full size fridge with a bag of ice in the freezer and a four burner stove top along with a microwave and all the equipment to cook a meal. The hotel is in a very safe neighborhood next to George Washington University. Service is excellent on every level at this hotel. So there you go. Excellent home base for exploring the city." }, { "user_review_posted": 9, "user_total_helpful_votes": 13, "expertise": 0.006902301175720001, "user_cities_visited": 7, "review_days": 0.25903614457831303, "helpful_class": 1, "review_text": "Stayed in a double queen room on the 77th floor Friday-Sunday. Checked in around 11:30am and our room was ready!!! Great way to start off the trip. First thing I noticed was a great lemongrass scent as I walked into the hotel. The staff was friendly. And the beds were AMAZING! We had a great stay and I would stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.526286966046002, "helpful_class": 1, "review_text": "Staff was above average, room was not. Amenities we're minimal. We would stay again but only because it is next to the Westgate where the pool tournament is held each year. If the room had been clean, we would have been fine with everything else." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 5, "review_days": 0.559693318729463, "helpful_class": 0, "review_text": "The staff is wonderful. Everyone was very helpful and very thorough. The rooms are very clean and comfortable. I would definitely recommend this place to anyone who is in the DC area. I had a great stay for four nights and if I ever get back to DC, I will most definitely try to stay at the State Plaza Hotel." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.7798466593647311, "helpful_class": 1, "review_text": "I am a Globalist, Hyatt's highest loyalty category. yet I received no courtesy and was only offerred a room overlooking a very noisy street. Trust me, you don't want to stay on that side of the hotel if you're a light sleeper. But if you are there on business and need a work area, you must stay on the street side!No one at reception cared, and over my 4 night stay, they never tried to make things better for me." }, { "user_review_posted": 154, "user_total_helpful_votes": 33, "expertise": 0.000929997950851, "user_cities_visited": 67, "review_days": 0.23493975903614403, "helpful_class": 0, "review_text": "Stayed here while attending a course in Chicago. Upmarket hotel. Staff were friendly and helpful. Room was well appointed, clean and quiet. Nice in house eatery + starbucks on ground floor. Very close to lots of other eateries and bars." }, { "user_review_posted": 139, "user_total_helpful_votes": 60, "expertise": 0.0019853035148840003, "user_cities_visited": 154, "review_days": 0.6933187294633071, "helpful_class": 1, "review_text": "The bed was comfortable,the furniture needs replaced, dirty, worn. NOISY, there might as well not be a wall to the outside. Traffic noise is awful. They went green. Ants everywhere! Floor filthy. Doesn't feel sanitized. Yuck, I'm tired!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.48083242059145603, "helpful_class": 0, "review_text": "After check in while sotto g in the room a gentleman knocked on the door. He had liquor in his hand. I later found out he was restock the mini bar. That in the card in the room said was complete (they could of charged me) I had asked where the ice machine was and he told me to read the signs. As I walked the hallway. There were no signs. I later found out that it was on another floor. So my suggestion is ask all your questions at the front desk. Last thing is the elevators state max 6 people. On my way down 10 more people squished on. They need bigger signs or something because that elevators jerked all the way down. I then walked the 9 floors as i dis t want to get stuck. So don't walk too much so you can climb the stairs" }, { "user_review_posted": 14, "user_total_helpful_votes": 3, "expertise": 0.000929997950851, "user_cities_visited": 4, "review_days": 0.7437020810514781, "helpful_class": 0, "review_text": "9 out of 10 times I stay here. Expensive yes but worth every dollar. You're in NY. You'll easily pay 500 dollars to stay at a mediocre hotel in a great location. So why not. I've stayed here over 2 dozen times for work and pleasure. From the breakfast to the cocktail bar, the rooms and spa. This hotel can't be beat when it comes to value vs money. The management team here is simply one of the best. Thank you for making each and every stay an experience to be remembered." }, { "user_review_posted": 61, "user_total_helpful_votes": 34, "expertise": 0.002595673636095, "user_cities_visited": 21, "review_days": 0.7168674698795181, "helpful_class": 0, "review_text": "Spend two separate times at this hotel over a two week period and was not disappointed on either occasion. We were welcomed on our first stay by a young lady called Sarah who, because we got in so late, sorted out a meal for us, got our luggage taken to our room and made sure we knew all the information about the hotel and the surriarea. Lovely large room and very comfortable and clean. Decor is dark but not to the extent you need a tour h to find your way around. Food a bit pricy in the bar but it is near Downtown so you get what you pay for. Very handy for all the major sights ( 15 to 20 minuets) and not far from Du Point for the metro, restaurants and shops.Our second visit mirrored the first apart from a very poor welcome from the man behind the reception. However when we mentioned this on check out the Manager could not have been more helpful and understanding.Overall great staff ( bar one) and great location." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.841730558598028, "helpful_class": 1, "review_text": "Polo Towers is a 21 story suites hotel on the Las Vegas strip. It does not have a casino nor slots in the lobby so it is quiet compared to hotels nearby. Lovely rooftop pool and hottub. We like to have a full kitchen and theirs was well outfitted with appropriate kitchenware to make at least one meal a day in the suite. Walking distance from New York New York and the Bellagio." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.269441401971522, "helpful_class": 0, "review_text": "An excellent, elegant, and friendly hotel. Rooms are clean, modern, spacious, and well appointed with the added bonus of a mini-kitchen: mini-fridge, microwave, sink, etc. The hotel is in a great neighborhood, quiet, but close to the metro and Pennsylvania/Eastern Market restaurant and bar scene.It's a lovely place with lovely staff!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 175, "review_days": 0.09638554216867401, "helpful_class": 0, "review_text": "Room 786 was very shabby for the rate. Our room at the Fairfield Inn in Chinatown two nights prior was nicer. Toilet did not flush properly, room air not working properly - would not stay on, there was a \"hole\" in the mattress (it needed to be flipped), refrigerator broken, tub had been damaged and just \"painted over\", pillows on beds very sub-par. I will say your staff is very, very nice... we had no issue with them. It was just the condition of the room that was very shocking verses money charged. Heating and cooling unit did not work properly. We were below where they pick up the garbage and/or big trucks drop off deliveries. Every morning (early) you could hear them. You should change the windows on that side of the building." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.057502738225629006, "helpful_class": 0, "review_text": "Very little value in expensive cost of rooms that are well past the used by date. Requires a complete renovation in the rooms. Pool was clean and nice enough. We did not try the food, but caught a local bus outside the front door of the hotel to Ala Moana for $2.50 and eat there. We booked 3 rooms as a extended family going back to sydney or brisbane on early morning flights. If we had mid mornign departures I would not stay there as even with taxi fares to waikiki and back included, there were cheaper and much better rooms available there. These reviews all seem consistent about this hotel, maybe management will one day listen and renovate or make it value fo rmoney." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.5854326396495071, "helpful_class": 0, "review_text": "I stayed here during RSNA 2017 and consider it a great deal. Walking distance (.0.7 miles) to McCormick and Chinatown. They also provided shuttle service for just $ 5. Shuttle driver is a great guy who volunteers taking kids to school. Large and clean rooms, nice gym and friendly service." }, { "user_review_posted": 40, "user_total_helpful_votes": 7, "expertise": 0.0007392695575410001, "user_cities_visited": 15, "review_days": 0.715224534501642, "helpful_class": 0, "review_text": "This is a nice location that has a full kitchen to help business travelers feel at home. There is a Whole Foods within walking distance to supply your kitchen for long term stays or even short stays if you decide to eat in. They offer complimentary breakfast and dinner during the weekdays and the quality is better than most. The staff is awesome and incredibly helpful. The site is very security oriented as you need your room card to access the guest floors. I will be back!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.471522453450164, "helpful_class": 0, "review_text": "My wife and I started our travels in Thailand with two nights here. The staff are incredibly friendly. It is an easy walk to the river to hop on the boat taxis and head to the markets and temples. I would stay here again if I find myself back in Bangkok." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8625410733844461, "helpful_class": 0, "review_text": "We stayed here last week for a few days either side of a trip to Phuket. The service and reception was amazing and a great hotel and location. The reception even kept the same room for us on our return. Woody in reception was extremely helpful and friendly." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.35596933187294605, "helpful_class": 0, "review_text": "My needs were met in every way. The location of this hotel atop a Metro stop was especially valued on a rainy day. Also the attachment to a mall with an indoor drugstore came in handy. My stay was a rendezvous with an out-of-town niece, and having the comfortable \"living-room\" area made visiting easy and pleasant . Also, either of us could move into that area at night without disturbing the other." }, { "user_review_posted": 21, "user_total_helpful_votes": 23, "expertise": 0.005206937679628001, "user_cities_visited": 19, "review_days": 0.7595837897042711, "helpful_class": 1, "review_text": "Our family just had the most wonderful stay at the Outrigger Reef Waikiki.Upon arrival, the head bell hip was incredibly helpful, with great tips on how to get back to the hotel from dropping off our rental car. The check in was quick and informative. The room was a good size for the 4 of us, and our luggage. We had a lovely view of the ocean from our balcony.The Outrigger Reef is the Northern end of Waikiki beach. Less crowded, but just as beautiful. It was a short stroll to everything that Waikiki has to offer!!The location, and the staff make this the place we will return to in the future!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.196604600219058, "helpful_class": 0, "review_text": "Stayed here a back in September. Fantastic location and the hotel rooms and amenities are great. However I found some of the staff particularly in the pool side bar to be extremely rude and ignorant. Had an incident where a friend had a surfing accident and required medical assistance, none of the staff seemed interested or willing to assist, the hotel didn't even have a first aid kit??? Disappointing . Look elsewhere!!!!" }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 5, "review_days": 0.507119386637458, "helpful_class": 0, "review_text": "This hotel offers the perfect Chicago location. The views of the lake and Lincoln Park from the rooms and the rooftop bar are spectacular and the service friendly and ever so helpful. The location also enabled us to get ready for the wedding we held across the street." }, { "user_review_posted": 18, "user_total_helpful_votes": 6, "expertise": 0.001507962779065, "user_cities_visited": 61, "review_days": 0.7294633077765601, "helpful_class": 0, "review_text": "Definitely one of the best hotel options for the price and the breakfast was excellent. Great location and sky bar was impressive, but super expensive. Many dining options within walking distance to the hotel. Download an app called \u201cGrab\u201d, it\u2019s like Uber. We were able to travel all over using this for very inexpensive rates. Spa at Labua was mediocre but price was decent. Hot tub was not working and our TV remote did not work, they charge if you want to listen to music. LOL. The rooms are huge and views are amazing depending on what side you face. We had 3 rooms each with different views. Carpets in the hotel need changing and showing their age. The rest is fairly impressive." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 2, "review_days": 0.6593647316538881, "helpful_class": 1, "review_text": "we loved this hotel as it was adjoining the terminal 22 shopping center. service was great from the concierge to the room staff. the room had a spectacular view across the city and the pool was breathtaking. a short walk to everywhere. the breakfast was, i thought, just ok, but everything else was terrific" }, { "user_review_posted": 63, "user_total_helpful_votes": 19, "expertise": 0.001353838824874, "user_cities_visited": 96, "review_days": 0.538882803943044, "helpful_class": 1, "review_text": "It is a beautiful modern hotel located in the heart of Seattle just a few blocks from the Public Market, Museum, Aquarium, etcGreat restaurants near by the hotel. Everything walking distance.Huge rooms and an amazing terrace to hang out at night.The only negative is the many fees they charged (amenities fee, occupancy tax, etc) between taxes and fees it was almost $60 additional to the room rate, so keep that in mind when booking." }, { "user_review_posted": 13, "user_total_helpful_votes": 30, "expertise": 0.011093287160814001, "user_cities_visited": 146, "review_days": 0.8910186199342821, "helpful_class": 0, "review_text": "I\u2019ve stayed at the Park Hyatt Dubai for the first time and really have to say the staff were amazing! Make sure when you relax at the Lagoon that you look for Charles and Kennedy! Both of them made sure everything was perfect! When having dinner don\u2019t miss out on the Thai restaurant and ensure that Pam serves you! She has been exceptionally professional provided attentive and outstanding service! When we checked in Kateryna was taking care of us and made sure that throughout the whole stay that everything was perfect!! The breakfast was superb! What an outstanding experience to stay at the Park Hyatt! Can\u2019t wait to go back again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.172508214676889, "helpful_class": 0, "review_text": "With a group of over 80, we held a successful 2 day training for high level exec's. The facilities were fantastic, worked very well for our group. Even greater than the space is the team. Sam, our event planner, was on top of our ever changing needs, her team was flexible with our updates and quick to take action. We worked with Paul in AV for our supplementary needs and he, as well as his team, were great. John in the catering team was awesome in managing our needs and providing options for those with dietary restrictions.Super friendly and accommodating team from the front desk, catering, events, cleaning - everyone!The space is fun and updated. The meeting rooms are smaller and abnormally shaped, but they worked well for our group. I hope to run another event at this property!" }, { "user_review_posted": 57, "user_total_helpful_votes": 19, "expertise": 0.001507962779065, "user_cities_visited": 20, "review_days": 0.968236582694414, "helpful_class": 0, "review_text": "We decided to go to Las Vegas for our 30th Anniversary. So looking at hotels I Choose this on . We arrived on Wednesday the 30th check in was a breeze very friendly this was our first time staying there. Rooms were nice and clean . Staff was very friendly. We had coffee every morning they were nice and friendly. Freedom street restaurant we stopped for a drink before we walked to Freemont. Not the friendless bunch . Walking from hotel to Freemont st takes you about a minute . It\u2019s nice because you enjoy Freemont but your able to have a little space from it . Overall we enjoyed this hotel we will definitely stay here again ." }, { "user_review_posted": 39, "user_total_helpful_votes": 54, "expertise": 0.006611836800516, "user_cities_visited": 203, "review_days": 0.615005476451259, "helpful_class": 1, "review_text": "I travel to DC at least 10 times a year, and if this hotel isn\u2019t sold out and the rates are within the office budget, this is my favorite place to stay. The rooms are updated, the internet service is good, the service is pleasant, the beds are comfortable, and they have done a good job on soundproofing so it doesn\u2019t feel like you\u2019re in the middle of a city. And always, the complimentary breakfast from Embassy Suites make mornings much simpler." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.618838992332968, "helpful_class": 0, "review_text": "This was one of my favorite places to stay in DC yet! Great location, staff was very nice, and it was so quiet in the room I slept extremely well! The bar was really nice too, again friendly staff, great food and good drinks as well!" }, { "user_review_posted": 104, "user_total_helpful_votes": 29, "expertise": 0.001243432723075, "user_cities_visited": 156, "review_days": 0.44249726177437004, "helpful_class": 0, "review_text": "Great hotel with a great central location, hotel has been remodeled and the beds are comfortable, rooms a little small but it is a old hotel. Great Lobby and downstairs bar, very close to the metro and walking distance to White House and the Mall,highly recommend." }, { "user_review_posted": 88, "user_total_helpful_votes": 39, "expertise": 0.0020412666887340003, "user_cities_visited": 37, "review_days": 0.9063526834611171, "helpful_class": 0, "review_text": "We set up a vacation package for our honeymoon which included a 5 day stay at this hotel.The Good:The assistant manager, Roland, was very quick to respond and helpful when it came to a billing issue we had. The location is also great, within walking distance of shopping, food, and more. The staff, especially the housekeeping staff, was very kind,helpful, and attentive. The pool area is also nice and the coffee shop onsite is awesome. I sincerely appreciate that they keep bibles in the room. Not many hotels do that now a days. Our balcony view was also very nice.The Bad:There is $25 daily \"resort fee\" we were charged without being told it was an optional payment that covered wifi, the trolley, and a few other amenities we didn't have any need for. Thankfully, this was resolved but I do think charging for wifi in this day and age is a bit tacky. There is also a $35 daily fee for parking.My first impression wasn't great as the hotel is very outdated. If I had a nickle for every time the elevator doors closed on myself or others, it would have paid for our entire stay. I also was disappointed that the hotel rooms didn't have a bathtub but only a shower and that the pool closed so early (9PM). Finally, the activities people in the lobby were a bit pushy which my husband didn't particularly appreciate." }, { "user_review_posted": 45, "user_total_helpful_votes": 46, "expertise": 0.004852452584991, "user_cities_visited": 20, "review_days": 0.5553121577217961, "helpful_class": 0, "review_text": "I stayed in three Chicago hotels over one trip In and out. I booked the Drake based in the fact it\u2019s an old Chicago institution and just wanted to get a feel of the bygone era. The location is great. North off the magnificent mile. Get off the cab and grab my luggage and none of the doormen or concierge come to assist. They weren\u2019t busy or occupied. Just didn\u2019t even make eye contact or nod a hello. Okkk then. Head up to the lobby and meet Zachary at check in. Lovely person. Very warm and friendly. And checks me in right away. Quiet old worldly lobby. Go up to the room. Pretty big but tired looking. Drab carpet. Clean in general but corners had all muck. Also the room was overlooking a brick wall. So I obviously didn\u2019t get lucky on the view then. Never mind. Comfortable bed. Very scrappy wifi. Connection keeps dropping. The bathroom, clean but a bit outdated. Throughout my stay the bathtub kept clogging up during showers. I did complain but I have no idea whether it was looked into since no one came I was in the room. Then I get a sms on my phone where my credit card that was used for the booking was charged for a daily occupancy charge for 150$ (2 nights). But I had already been charged on my other credit card which I had used at check in. So went back down to Zachary who said there might have been a mistake but it will auto revert when I checkout. Went for breakfast since it was included, pretty decent. Was asked to sign a bill on the first day. Went back to check in to verify and was told that I should have handed the breakfast coupon in but I hadn\u2019t been given any at check in ! So they take it off the charge and give me a coupon for the next day. They do have a fabulous gym which I used on both days. Had room service one night for a sandwich. It was ok. Mountain of fries with it !! At checkout went back to the desk just to make sure that the double charges were reverted back but the lady at check in while looking at my details said that there was no such thing cos it didn\u2019t reflect there. I told her about Zachary telling me that he would disassociate one credit card since there were two associated with my charge. But then she said there is no such thing since she would see in the system if he had. Between going back and forth, I was told the night audit would revert the charges back and I would have to wait 4-5 days to see it on my card if I was incorrectly charged for it on a card which they don\u2019t have not e.g. systems anymore. I am still awaiting my credit card statement to make sure that\u2019s reverted back.Anyway point being, that while they were all pretty friendly and professional in their interactions, unfortunately they aren\u2019t very clear in their records in the system.Left the hotel with my two bags in tow, and did the doormen acknowledge me on my way out ? Nope. Not even a twitch of the face.Would I stay here again ? Not really. It\u2019s an old tired hotel with some great staff but in desperate need of an upgrade." }, { "user_review_posted": 127, "user_total_helpful_votes": 44, "expertise": 0.0015716754372930002, "user_cities_visited": 55, "review_days": 0.703723986856516, "helpful_class": 1, "review_text": "We booked this hotel through our credit card. Once we arrived we were told that we had booked a privately managed unit and would have to pay a check in fee of $50 and a resort fee of $25 per day. Additionally, we would have no housekeeping but could put our trash outside the room if needed. Valet parking is $25 per day additional.Overall, the hotel is nice. The rooms are small but adequate. We had a nice view but the sliding door doesn't open all the way. We were in room 1349 which is at the end of the hall and very quiet. There is laundry on this floor, however, no ice machine. Ice is located on even number floors. Our room was very close to the stairs, but furthest from the laundry and ice machines. The lighting in the bathroom is very dim, making it difficult to put on make-up. There is a small refrigerator and microwave. There is a coffee maker but no coffee or filters. We had 4 towels and hand towels for a 3 night stay.The staff was very pleasant and helpful. At check-in it was obvious that the additional charges were not something they were comfortable with as he presented it very awkwardly. We visited the Starbucks in the lobby but none of the other amenities.The pool was spacious and not very crowded when we were there, there was plenty of seating available and the fitness room was empty.For the price, I expected more. Basics like coffee & housekeeping would be expected at this price." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 180, "review_days": 0.019167579408543002, "helpful_class": 0, "review_text": "We stayed for one night in this perfectly well located hotel. (2 adults and 2 kids)I won't say anything about the noise at night because if you want a good location like this, you have to be able to handle the noise.the luggage valet was very helpful to get our stuff up to the room but a bit useless to find a van to go to the airport as we requested.There are a lot of steps, so be prepared to carry your stroller if you have one.The room are quite small and the bathtub is low, not very practicle for an adult.The air conditionning is extremely noisy and old.the breakfast only opens at 9am which is not acceptable time for families. We had to go somewhere else to get breakfast for $50 instead." }, { "user_review_posted": 44, "user_total_helpful_votes": 19, "expertise": 0.0019860973187680003, "user_cities_visited": 97, "review_days": 0.877875136911281, "helpful_class": 0, "review_text": "We used this hotel as a base for a special event. The hotel has charm in its history and eccentric room layouts -- you feel like you're in an old, storied building that has been modernized but still maintains its past. We really wanted to love the hotel. However, amenities were spare or lacking -- no tissues in bathrooms, one tiny garbage receptacle for a large suite, no outlets near bedsides for charging phones, etc. Bathrooms were small and very utilitarian rather than luxurious, and the rooms themselves were slightly worn, with chipped paint, etc. Several of our guests told us they had maintenance issues in their rooms. Accessibility aggravated a few of our guests -- the entrance to the hotel had stairs and narrow doors without any kind of ramp, but there was often no one to greet guests to tell them if there was another, accessible entrance. We never did figure it out. Additionally, and sort of the last straw for us, was that multiple services promised to us when we booked our event were simply not delivered, and others had to be tracked down with repeated phone calls. All in all a frustrating experience." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.08871851040525701, "helpful_class": 1, "review_text": "I've stayed in this hotel 3 times and just made another reservation. The first 3 times I stayed it was for a conference. For my reservation in August, this year I am taking my 2 granddaughters. It is a great hotel for family. I'm not interested in the gambling or the drinking which the larger hotels have. I wanted a kid friendly atmosphere and the Alexis Park has that.The units are large and comfortable. I like the separate bedroom and the kitchen area. It is not as luxurious as the larger hotels but it is clean. I have severe allergies and I can tell if a room is overly dusty, and it was not." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.583789704271632, "helpful_class": 0, "review_text": "An unexpected \"amenities\" fee charged daily for no amenities other than what one would normally expect at a similar property spoiled an otherwise very good experience. If this policy is changed, we would use this property again. Most hotels in downtown Seattle do not charge this fee." }, { "user_review_posted": 45, "user_total_helpful_votes": 19, "expertise": 0.0019395098507970002, "user_cities_visited": 26, "review_days": 0.946878422782037, "helpful_class": 0, "review_text": "Stayed here for 3 nights. Was disappointed with check in - we arrived at 9am to be told no room ready until 2pm however when questioned we could have a room but had to pay extra for early check in. The hotel isn\u2019t 4 star it\u2019s 3 in my opinion and we were on the so called premier floor. The room was ok but could have been better. The restaurant was closed but they did do a great job of still providing breakfast and it was decent. The hotel is very well located for skytrain stops and there are loads of places to eat on soi 11 which are good. Not sure I would stay here again if in BKK - would most likely choose another hotel on this street." }, { "user_review_posted": 81, "user_total_helpful_votes": 19, "expertise": 0.0010284660326950002, "user_cities_visited": 29, "review_days": 0.7469879518072281, "helpful_class": 0, "review_text": "The location was great. The room was OK. BUT I have to admit that I was chocked when we turned up for breakfast, which was included. Not only was the quality really poor. No wonder people get fat in this country, if this is the food they accept as part of their diet. On top of everything the breakfast was served on single use plates, bowls, cups and utensils. Imagine all the paper and plastic this hotel sends to the landfills! Lucky for them they have not put up one of those signs where they ask you to use the towels one more time to save the environment - the irony would\u2019ve been too much!" }, { "user_review_posted": 17, "user_total_helpful_votes": 7, "expertise": 0.0018887396070640002, "user_cities_visited": 10, "review_days": 0.8559693318729461, "helpful_class": 0, "review_text": "Everything was very old world and the location was great. Unfortunately there were two small (thankfully not alive) bugs in the bath that I needed to be washed down - so I deducted two stars from this rating." }, { "user_review_posted": 49, "user_total_helpful_votes": 20, "expertise": 0.0018712549567990002, "user_cities_visited": 871, "review_days": 0.014238773274917, "helpful_class": 0, "review_text": "The renovations have definitely changed the feel of this still somewhat quaint hotel, for the most part an improvement though as some guests have noted the rooms are hit or miss. Try for an upgrade or a view of Grace Cathedral if they have one left. It's a nice location. As with many modern hotels they're struggling with what do to regarding guest wi-fi (they charge for it, nitpicking what otherwise was a fairly good experience; wi-fi is free only in the lobby and service is sluggish at best).The Big 4 restaurant is a highlight, and cocktails at the bar were part of my every day. That said the restaurant was predictably packed and hard to take advantage of except during happy hour." }, { "user_review_posted": 7, "user_total_helpful_votes": 9, "expertise": 0.006131681404769, "user_cities_visited": 4, "review_days": 0.033406352683461, "helpful_class": 2, "review_text": "Stayed at the Hilton Waikiki Beach hotel for 7 nights Feb 17th-24th. Rooms where clean and tidy and beds extremely comfortable! Arrived and found out we where upgraded from a city view room to a ocean view room, and what a beautiful ocean view it was. Settled a block back from the main strip it was nice and quiet at night and close enough to everything that there is no need to hire a car. We walked everywhere with no issues. The pool was being renovated whilst we where there but we where able to go to two close pools The Hyatt Place (modern and clean but no early sun) or the Pacific Beach (little more run down but plenty of sun chairs and sun). However the beautiful beach is a 5 minute walk away. The staff where great the food was great at MAC 24/7. Overall the perfect spot and hotel for our stay. Looking at coming back same time next year!" }, { "user_review_posted": 89, "user_total_helpful_votes": 28, "expertise": 0.0014170469633910002, "user_cities_visited": 40, "review_days": 0.9052573932092001, "helpful_class": 0, "review_text": "We stayed in this hotel for three nights and we where certainly not disappointed if anything we where extremely impressed a it looked like it had recently been refurbished.A little random but I loved the carpets.....The hotel is perfectly positioned to explore a vast area of San Francisco. We where able to easily walk to Fishermans wharf (20ish mins) cable car and other transport close by if you don\u2019t want to walk.The entrance is simple, and when you enter the reception area it is lovely and in-keeping with the age and style of the building.The common areas are as the reception, nicely laid out and smart.The room we had was large, nicely layout, clean and a huge bed.Staff where polite and welcoming. The house staff who cleaned and changed bed linen, exceptional.Lastly a lovely touch was between 17.00 ish to 18.00 ish was free wine and Gin-Martini. A lively touchOverall you would be mad not to look or consider staying in this great hotel.We will definitely return.Message to the management ;Thank you for making our stay comfortable and welcoming." }, { "user_review_posted": 151, "user_total_helpful_votes": 48, "expertise": 0.001432942178846, "user_cities_visited": 132, "review_days": 0.25465498357064603, "helpful_class": 0, "review_text": "I asked for a quieter room, and the staff sent me to the room at the end of the hall. In the early morning (5-7am), I was waken up by the garbage truck right outside of my window. The next day when I checked out, the same staff let me stand there for a while without any small talk, and then he looked at me in a weird way and said that you could leave now. It was not what he said but more about his attitude that hurt me.Yes, I did not buy food from the restaurant the hotel owned because I knew the area and wanted something Asian. But he could be nicer, or at least could choose not to send me to a loud room when I asked for a quieter one.But the people who helped out with the doors and luggage were very friendly" }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 6, "review_days": 0.674151150054764, "helpful_class": 0, "review_text": "Never stayed at the Drake, so was excited to visit with my son. To start, got knocked by a $25 dollar fee to check in early -- they have a room but will charge for it? The first time this has happened to me in many recent weekend stays in Chicago.But the big issue is that the hotel seems to have been last decorated in the 1980's, from the lobby to the rooms. At checkin I was looking up at ancient cameras over tired wood panelling, the room had cracked paint ont he ceiling and tired decor. I turned the temperature up at 6am when we got up and the heating pipes crashed and banged so much the next door guests banged on the wall!The bath was huge, deep and a winner. Otherwise, this place badly needs a facelift and is living on fumes of yesteryear -- I assume Hilton will update it massively. But not yet." }, { "user_review_posted": 73, "user_total_helpful_votes": 27, "expertise": 0.001685310890735, "user_cities_visited": 48, "review_days": 0.343921139101862, "helpful_class": 0, "review_text": "The room we had was furnished to a high standard: really comfortable bed with modern mattress, spacious room (we had a city view king deluxe), huge tv, clean and modern decor. The closet space was a touch on the limited side, though we're thankful for the room safe for our travel docs and passports. Also there was a hair drier, iron and board. There's a card in the room listing complementary items available, like tea / coffee facilities, toothbrushes, toothpastes etc...just ask at reception. A great touch.The bathroom was also on the small side, perhaps lacking a little shelving, but functional, modern, finished to a high standard and most importantly...clean!The room was cleaned daily to a very high standard. The room aircon seemed a touch weak...it was very hot outside and the aircon did a reasonable job of keeping the room cooler...but had to be kept on all day to cope, and never really managed got the room really comfortably cool (outside was 30C+, inside could only manage around 23 - 25C).We never noticed any noise from our room (on the top floor, away from the lifts), except from occaisional emergency service sirens.We're not normally bothered about breakfast...just a coffee / juice and a pastry is usually suffice...but we tried the hotel restaurant (The Riggsby) for breakfast on our last morning and instantly regretted having not had breakfast there every morning! The quality on offer was superb...everything from the portion size, the taste, the service oozed class.The hotel is just a short (<10 minute) walk from Dupont Circle Metro, and in a quiet neighbourhood...we never felt unsafe or threatened. Also, we recommend using the Metro to get about DC: Great value 7 day short trip card and easy access to Washington National Airport." }, { "user_review_posted": 20, "user_total_helpful_votes": 6, "expertise": 0.0013461326271650002, "user_cities_visited": 13, "review_days": 0.085980284775465, "helpful_class": 0, "review_text": "My first trip to Hawaii and I stayed in this wonderful hotel!!!!!!!!!!! Pleasant staff, comfortable bed and very close to Everything!!!!!!!! I would definately recommend this hotel to anyone. Remember if you do not like the room that you're assigned they will switch it out for you, at no extra cost!" }, { "user_review_posted": 68, "user_total_helpful_votes": 18, "expertise": 0.001174783054565, "user_cities_visited": 33, "review_days": 0.864184008762322, "helpful_class": 0, "review_text": "This place was incredible. On the beach is a minor statement; you literally walk out to the water right outside of the hotel. The check in process made us feel like we were VIP's, the room was beautiful and clean, we had a great sliding glass door to go outside, staff was friendly and helpful and I appreciated the water bottle filling station that they had downstairs. All kinds of shopping and restaurants were right across the street and we had everything we needed right around us. I think the only negatives were the mandatory valet parking was ridiculously expensive and because it's so centrally located in Waikiki, it made it a little hard to navigate in and out of if you wanted to leave and explore other parts of the island. BUT if you planned this trip wanting to just stay close and have everything right around you, this is your spot!" }, { "user_review_posted": 12, "user_total_helpful_votes": 38, "expertise": 0.015263525690536002, "user_cities_visited": 12, "review_days": 0.161007667031763, "helpful_class": 2, "review_text": "I stayed at this hotel and had invited three guests into my suite. My 8 year old son was with me as we had normal conversation as the football game was on the television. Within minutes I received a call from security informing me that they received a noise complaint and he was giving me a \"courtesy call\" as a warning to keep it down.I explained to him that the noise level was normal and I was only having conversation. Mind you it was 8:15 at night.The security person told me that this was my first warning and if he needed to come upstairs to my room that would be my second warning.I was in shock. Here is this person on the phone that instead of properly investigating the complaint, he calls me to give me a warning.I told him he is more than welcome to come investigate the level of \"noise\" for himself. Instead he declined and told me that if he received another complaint, he'd come to my room.So my guests hearing this started whispering to each other. I told them to stop whispering and talk normally. We shouldn't have to whisper in our own room, that's ridiculous and our right.Minutes later the security person knocks on my door. I answer and he stands there defiant. I invite him in to see and hear for himself. I told him we are only having a normal conversation. He says that he can hear us in the hallway and THEN tells me if he gets one more call that HE WAS GOING TO THROW ME OUT!!!I told him that he needs to bring up his manager. He did that and when they both arrived I invited both of them into the room. After some conversation telling the manager that the conversation we were having is a the same level as before, and that the security person said he would THROW ME OUT, the security person confirmed that is what he said. He said it was the hotel's policy.The manager went on to say that I need to be mindful of other guests and I agreed, but told him they need to be mindful of me and my guests as well. After much more talk they affirmed my view and admitted that the walls of the rooms were thin. There is even a half inch of space between the door and the floor so of course there will be some sounds heard outside of the room.The manager looked around and stated...\"Well, it's obvious you're not having a party in here\". OF COURSE we weren't.The security person, the manager and I soon came to an understanding and agreement that we'd be mindful and they left. I told them that I was going to continue as I had before.My guests and I continued our normal conversation, but after a few minutes my son interrupted and blurted out in desperation...\"Dad...are they going to THROW US OUT??\"I pulled him aside, held him close to me to calm and settle his mind and told him that no they weren't.No other instances were had for the rest of my stay, but I could not sleep that evening because my son's face and concern was on my mind. I thought about going to the GM in the morning, but I had to attend to the funeral and burial of my mother that day. Yes...a funeral.I only decided to write this review in the hopes that Embassy Suites representation and persons who read this understand that it is VERY poor customer service to accuse before properly investigating and then to threaten a guest with those words. I'm sure the security person could have chosen a better tone and attitude. After all, I am a GUEST, right?? A PAYING GUEST.I've stayed at Embassy Suites many times. Again?...Nope..not another night.BTW...I've recorded the entire event." }, { "user_review_posted": 21, "user_total_helpful_votes": 8, "expertise": 0.0017391487103500002, "user_cities_visited": 15, "review_days": 0.8734939759036141, "helpful_class": 0, "review_text": "The hotel is nicely appointed and seems to be thriving. My huge issue is the frosted glass doors (apparently) recently installed in all of the bathrooms. Most likely the intent is to make the bathrooms appear larger, but the reality is that if your partner goes into the bathroom and turns on the light they act as a beacon to light up the whole room. My husband rose early - 3AM to check work related data and of course needed the light, so here I was in a well lit bedroom at 3AM. Later asked desk clerk if we could change and learned that all room were fitted with these doors. A TOTAL DEAL BREAKER FOR US." }, { "user_review_posted": 20, "user_total_helpful_votes": 3, "expertise": 0.0006178969436160001, "user_cities_visited": 8, "review_days": 0.29518072289156605, "helpful_class": 0, "review_text": "We stayed here two nights. It is within walking distance of most attractions. We used Uber several times and it was cheaper and more convenient than public transportation. We took the Big Bus tour and saw all the highlights of the city and you can get on and off at several locations. The tour does go across the Golden Gate Bridge. The Alcatraz tour was great but you need to get tickets in advance. Parking at the hotel is 40 dollars a night." }, { "user_review_posted": 263, "user_total_helpful_votes": 297, "expertise": 0.005372196063969, "user_cities_visited": 264, "review_days": 0.5219058050383351, "helpful_class": 0, "review_text": "My family stayed here for 5 nights in July and we had a great stay. The rooms are very nice (ours was a courtyard facing one) and well equipped.The staff was exceptional. One of our girls got sick during our stay and the entire staff seemed to know and care about her, from the restaurant hostess who thoughtfully gave us free ginger ale for my daughter and a \"to go\" box to bring the buffet breakfast back to my husband who was then watching her to the housekeeping staff who asked after her health and whether there was anything we needed, to the reservation staff who helped us secure the room next door on short notice to avoid getting our other child sick. They couldn't have worked harder to make a bad situation better for us.The food from the restaurant, bar and room service were all excellent. The restaurant has a nice outdoor area as well and some of the friendliest staff I have ever met.My one knock on the place is the pool, which was part of our decision to stay here. It is small, indoor and shared with a health club. We felt a bit as though we were crashing the gym vs it being an enjoyable pool experience. If this matters to you, you may want to look elsewhere, but overall we had a great stay." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 5, "review_days": 0.13636363636363602, "helpful_class": 1, "review_text": "A refreshing change from the overpriced chains and over-used boutique hotels I normally associate with San Francisco. An eclectic style, great location and great service. Healthclub onsite was fine for a few days business trip and the bar/restaurant had a lot of style. Will definitely be staying here again." }, { "user_review_posted": 374, "user_total_helpful_votes": 181, "expertise": 0.0022392273691990002, "user_cities_visited": 286, "review_days": 0.747535596933187, "helpful_class": 0, "review_text": "Spent last weekend at the JW Marriott while in Chicago for a wedding. We had a room on the 32nd floor with a view of lots of roofs of buildings and a tiny slice of water. The room was spotless and I\u2019m not sure where they get these wonderful, friendly housekeepers but all of them greeted us, smiled and seemed generally interested in us. Rooms were spotless!! We had the breakfast buffet both mornings and everything was very good and it is nice to have the buffet and things such as omelets also delivered to your table! It is a bit pricey but it was nice to pick and choose. We also had snacks in the bar area and it was a little pricey (even by Chicago hotel standards). Friendly server, cold drinks, very loud! We liked having a little store to purchase water and snacks and it is nice to have things so readily available. Would stay there every time I\u2019m in town!! The downside, nothing really, the desk personnel not nearly as nice as everyone else. Uber out the Michigan Ave. entrance as the Rush Street driveway area is a zoo!" }, { "user_review_posted": 159, "user_total_helpful_votes": 48, "expertise": 0.001355292824442, "user_cities_visited": 48, "review_days": 0.56078860898138, "helpful_class": 0, "review_text": "I couldn't be more pleased with this place. It's in a great location that is walkable to great restaurants, coffee shops, street food and the transit lines. There's a couple cute daytime street markets right around the corner.Planning to lay low for the day? You've got 24 hour room service! You've also got a pool and gym that are lovely.The rooms are very spacious and clean. Most importantly are the beds which are dangerously comfortable!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6232201533406351, "helpful_class": 0, "review_text": "While trying to be upscale, this hotel is not. They tell you they have happy hour and drinks are half price, but that's not ALL drinks! They want $13 for a drink! Parking is $68 a night while all other hotels in the area are $40 to $50 a night for valet parking. There is plenty of self parking around for $39 a night. Right next door in fact. Drop your stuff off an park yourself. The hotel is very noisy as the windows are not insulated well enough. Traffic and sirens half the night. Big trucks too. A new building is being built nearby and there was hammering all day long - even Saturday. Not a pleasant stay to say the least. WE moved to the Fairmont. It was wonderful!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "We had another fabulous week at The Royal Hawaiian with a beautiful junior suite overlooking the ocean. This was our fifth year staying here and we are already planning our return trip next summer! We wouldn't think of staying elsewhere!The staff are all so warm and welcoming -- from the greeters at the lobby and front desk reception, the concierge and guest services staff and the waiters and waitresses at the Mai Tai Bar -- everyone has the Aloha spirit. The location can't be beat -- the hotel is in the heart of Waikiki yet it feels like your private oasis. And be sure to check out the live music at the Mai Tai bar -- one of our favorite things about the hotel." }, { "user_review_posted": 170, "user_total_helpful_votes": 42, "expertise": 0.0010891082682650001, "user_cities_visited": 57, "review_days": 0.084884994523548, "helpful_class": 0, "review_text": "Grand Marriott Chateau was a very lavish and great place to stay in vegas. It had a great location and close to the strip with no casino or free shows in here, so it was relatively less crowded as compared to other hotels on the strip. We had free wifi and it also had starbucks coffee joint and a mini supermarket in the lobby. It had two pools and hot tubs and also a concierge. The hop on hop off bus stop was just one minute walking distance away. We had a two bedroom apartment which was very lavish with a huge tub bath in the master bedroom. The room had a washing machine, dryer, dish water, full kitchen and all possible kitchen appliances one can think off. The staff were also friendly and very helpful. All in all a great place to stay at. I m so glad we chose Grand Marriott Chateau Vegas." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6221248630887181, "helpful_class": 0, "review_text": "Was only supposed to stay 2 nights in San Francisco but since my stay has been absolutely perfect, I decided to extend it another night. It was my first time in SF and I am so glad I chose to stay at Parc 55. The hotel's location is right next to everything such as shopping, restaurants, sites, museums etc. It takes only minutes to walk to SFMOMA, Westfield Centre, and Union Square. Everything at this hotel is modern and up to date, which is hard to say for other Hiltons I've stayed at. And not only is the location and interior of the hotel amazing, but every staff member I've encountered has been so kind and helpful with any questions or help I needed. Also, please do not let prior bad reviews about this hotel steer you away from staying here. I read some reviews about the homeless that supposedly live outside this hotel, but the only homeless people I had seen were closer to the shops by Union Square and they are completely HARMLESS, tons of people including myself walk through there unbothered. I actually love walking by Union Square to see the street performers and small sidewalk pop up shops. My only recommendation is to add a laundry facility, for guests that are staying here awhile or who were already traveling before they got here like myself. Oh and almost forgot, but Parc 55 guests get free access to the Hilton SF Union Square Hotel, so you can use their facilities which I thought was a nice perk. Therefore, when I come back to SF I will most likely be staying here, or maybe I'll check out the neighbor Hilton SF Union Square.Tips For Future Guests:-Choose a HIGH floor if you think the street noise will bother you, or if you're an extremely light sleeper. The noise didn't bother me, but I did see some bad reviews about it.-You should book your stay directly with your honors account, so you'll get free wifi, you can check-in/check-out through the app, and you can use digital key to unlock your room so you NEVER have to even talk to front desk(you'll want this because front desk gets super BUSY).-Save yourself a ton of money and don't rent a car, unless you're planning to drive extremely long distances daily. I was looking into renting a car until I added up the costs in rental car price, insurance, gas, parking fees($76/day to park at Parc55), I was looking at spending over $140/DAY easily, but so far I've spent about $10-$30 a day on Lyfts. It is much more convenient/affordable to let someone drive you, and Taxi's are easy to get here and Lyfts were always about 3 minutes away when I needed them." }, { "user_review_posted": 105, "user_total_helpful_votes": 35, "expertise": 0.001507962779065, "user_cities_visited": 128, "review_days": 0.014238773274917, "helpful_class": 0, "review_text": "A great place to stay by the beach in the heart of waikiki. Relax in the seafront Mai Tai bar where the excellent staff try very hard to please and the signature cocktails help wind you down. We were allowed early check in and better still a room upgrade to full sea view. A memorable stay.The Royal Hawain is very convenient if you enjoy to be at the heart of Waikiki with plenty of shopping a long beach for swimming and surfing. Only downside is pool area a bit small and can be crowded. On 2 occasions we invited a large number of friends (18 adukts and children) for drinks and dinner. We were treated very well with excellent service." }, { "user_review_posted": 18, "user_total_helpful_votes": 17, "expertise": 0.004474848897225, "user_cities_visited": 9, "review_days": 0.118838992332968, "helpful_class": 1, "review_text": "Got a recommendation for the Alexis and it exceeded our expectations. The hotel was beautiful and the room was adorable! It was centrally located and a close walk to the light rail, waterfront and Pike Place. Service was exceptional and would definitely stay again." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 6, "review_days": 0.536144578313253, "helpful_class": 1, "review_text": "I ve been a loyal guest of Hilton Parc55 for so many years. The hotel somehow made me feel like home. The location was awesome and I can use any kind of public transport from there. I always do last minute shopping around Union Square and staying here makes it easy to drop my shopping bags! Thanks for the friendliness and convenience u offer! Will go there again if I have a chance." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.35980284775465504, "helpful_class": 0, "review_text": "I stayed here for 6 nights and it is one of the best hotels I have ever stayed at. From arrival at the Hotel the staff were always polite, friendly and helpful. The rooms were wonderfully comfortable and clean. I would recommend staying here." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.053669222343921005, "helpful_class": 0, "review_text": "Love this hotel. Great pool, I love the location, sunsets amazing, room is cozy and modern, hotel restaurant great, service outstanding, sunsets to die for, and a the best nightlife. Definitely more toward a younger crowd. Best hotel on Oahu." }, { "user_review_posted": 183, "user_total_helpful_votes": 28, "expertise": 0.0006324881868200001, "user_cities_visited": 61, "review_days": 0.207009857612267, "helpful_class": 0, "review_text": "We have stayed at the Jockey club many times. They offer a great location with access right to the strip.We usually get a room with a view of the Bellagio fountains. Them rooms are a bit dated but how much time do you really spend in the room. They have a pool and hot tube that are open all hours and year round. Parking is inexpensive at $5 a day. Staff is always friendly and helpful. Rooms are always clean. Beds are comfy. It is attached to the Cosmo and they share a lot of amenities. Wifi is a bit slow. This has been a great investment!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.370755750273822, "helpful_class": 0, "review_text": "Excellent location. 1.5 miles from Smithsonian museums. Easy walk. Multiple restaurants within walking distance. Excellent staff service. Parking is a touch pricy but we did not drive from the time we arrived until we departed. The valet parking was well worth the cost." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.020262869660460002, "helpful_class": 1, "review_text": "We stay at this hotel because of the recommendation from family in the area. The location is central to everything. It is in the downtown neighborhood and close to 2 subway station. The staff we encounter during our stay were very friendly and helpful. Melissa at the front desk was very accomomadating. The room was clean. The bed was comfortable. To conclude the room was nice, staff very responsive and professional, great location and room price was reasonable." }, { "user_review_posted": 28, "user_total_helpful_votes": 20, "expertise": 0.003357450229346, "user_cities_visited": 7, "review_days": 0.6380065717415111, "helpful_class": 2, "review_text": "On arrival they gave us a room with 2 single beds even though we told them we were on our honeymoon? As we had arrived late after a long flight, we went to see Reception about it the next day but they weren't prepared to do much, so we ended up staying in the same disappointing room.If we had known this hotel was going to be full of loud drunk groups of lads on stag do's/ Bucks Partys we would never have booked here as the end part of our honeymoon. Some are guests, many visiting the hotel.The room was mainly brown, and the interior and furnishings resemble that of a 2-3 star hotel. However I understand why they have such basic unappealing furnishings, with so many groups of drunks staying here there is no doubt a lot of damage, so that would explain why little effort is given to the room interiors.On our first morning we visited the guest lounge, only to be told we couldn't enter as my husband was in (smart) shorts and flip flops, that was fine so we got dressed up, then visited the guest lounge for lunch, only to see a number of people in cut off denim short shorts and flip flops - I'm fine with having a dress code but it should apply to everyone then!The food and drinks in the lounge were surprisingly not bad which was honestly the only positive part of our stay.Then in the evening we went to visit Sky Bar, the moment you lift opens on the top level, you are greeted and whisked to the right side, we said we were here for Sky Bar and we were taken to a different bar called Alfresco 64, while it felt smaller than expected we didn't realise we were in the wrong bar, until 2 cocktails later. Long story short they seem to try and get you in to their other bars, that aren't as popular to spend money on expensive cocktails there first.TIP - If you want to visit the 'Hangover Bar' this is to your left when you arrive in the lift, do not let them whisk you off to the right!We eventually made it to Sky Bar, ordered a couple of creative cocktails which were fine, the view was great but not too different to the view from the room as it was only a few floors higher, so we headed back to our room where we called our airline to get an earlier flight out, we didn't want to stay here any longer.We tried lunch at the pool side restaurant, we ordered 1 entr\u00e9e of spring rolls, 1 pizza and 1 thai noodle dish, plus a couple of cocktails each - the meal was mediocre, nothing special and cost AUS $200 which was just too expensive for what it was.In summary Lebua offers a very basic room (the view was the only great thing about this room), with staff that are unaccommodating and have different dress standards for different people, with lifts that take a while to come then often fill up with groups of loud drunk European lads (at all times of day and night), and you get tricked in to going to their other bars when trying to visit the one they are known for.Also this hotel is not safe for children due to the wide gaps in the balcony ballards." }, { "user_review_posted": 7, "user_total_helpful_votes": 12, "expertise": 0.008212354786336001, "user_cities_visited": 7, "review_days": 0.7782037239868561, "helpful_class": 1, "review_text": "Fabulous hotel, we stayed for three nights as a stop off on the way to Thailand. A good location in downtown Dubai and about 5 mins from hotel to the Dubai Mall/Fountains/Burj Khalifa - the hotel runs a shuttle service which makes it easy to get there, but taxis are quite reasonably priced. We did the hop-on/hop off bus which gets you around all the best bits to see and includes a river ride, was good value and worth doing. We had booked a Horizon club room on the top floor but the lounge was closed - even though we were not told on booking, so didn\u2019t really get the benefit despite paying for it, so would avoid if you are thinking of doing this. All in all it was good choice." }, { "user_review_posted": 18, "user_total_helpful_votes": 9, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.52354874041621, "helpful_class": 1, "review_text": "Great, modern central hotel in Waikiki. The staff were just lovely. From the check in staff to the restaurant staff and the cleaners, everyone is really friendly and welcoming. I would definitely stay here again." }, { "user_review_posted": 352, "user_total_helpful_votes": 142, "expertise": 0.0018481738938540002, "user_cities_visited": 161, "review_days": 0.453997809419496, "helpful_class": 0, "review_text": "You can get to most places fairly easily if the transport system does not confuse you. Plenty of bars and restaurants around. Rooms well appointed but sound proofing not good at all. Worth a stay and I liked the free coffee and biscuits on offer." }, { "user_review_posted": 32, "user_total_helpful_votes": 12, "expertise": 0.0017102504689390002, "user_cities_visited": 20, "review_days": 0.11281489594742601, "helpful_class": 0, "review_text": "We stayed here on a whirlwind touristy trip. The hotel is beautiful and the staff was incredibly friendly and helpful - proving great restaurant recommendations and directions. The location is central - in the financial district - we stayed on a weekend and it was still quite bustling and fun!" }, { "user_review_posted": 33, "user_total_helpful_votes": 15, "expertise": 0.0020964360587000003, "user_cities_visited": 72, "review_days": 0.028477546549835003, "helpful_class": 0, "review_text": "Hotel Abri has a good friendly team of front desk staff and a simply trendy lobby that gave me a good impression to start. The room is small and only minimally functional for a group of four (I should've checked the footage before I booked a double room for four). We had a street-facing room so it was really really noisy at night given the frequent ambulance, passengers and especially the construction noise that went beyond midnight (I didn't know that construction was allowed after 11pm in SF). Service and notes in the room were a bit confusing and inconsistent. There was no introduction pamphlets describing services of the hotel, no sign in the room stating that the water bottles weren't free. Out of my four night stays, one night I did not have enough towels, one with water not replenished, and another without any coffee/tea replenished in the room. Other minor inconvenience include not having hand soap provided, and the hotel does not have shoe horns to lend out. At the end I would still give this hotel a positive vote given their friendly front desk service and convenience of location." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 57, "review_days": 0.22179627601314303, "helpful_class": 1, "review_text": "We needed to find a hotel for our Super Bowl trip. We thought the prices would be outrageous, and that we'd have to stay in a cramped, old hotel. Thank goodness we found Hotel Zelos! We made our reservation late as we only found out a week before that we had won the season ticket holder lottery. But we were able to piece together a stay via Hotel Zelos' website (Thursday night) and the Super Bowl Host Committee (Friday - Monday) and paid probably 60% of what we would have paid in surrounding hotels!The hotel was GREAT - extremely quiet rooms, comfortable beds, large space (4 of us in one room), and the staff was super nice. We had a great time, and couldn't have imagined a more convenient location to the NFL Experience (Moscone Center) and Super Bowl City. We loved staying close to the Westfield, and walked all around. Thank you so much for such a great hotel!" }, { "user_review_posted": 18, "user_total_helpful_votes": 98, "expertise": 0.026321919403680002, "user_cities_visited": 112, "review_days": 0.7261774370208101, "helpful_class": 1, "review_text": "Our family of three was in Oahu for a couple nights before hopping over to another island and the Ewa was exactly what we needed: a reasonably priced, comfortable hotel in a good location for a short stay.Pros: Price (relative to other places in Waikiki), location (short walk to the beach and pretty easy access by car to other nearby sights). Comfortable beds. In-room fridge was handy. Lots of eating options nearby for all budgets. Our room was on the seventh floor and we enjoyed a quiet, undisturbed stay. No lanai but could catch a glimpse of the ocean from the window which was unexpected. Front desk staff helpful and friendly.Cons: Yes, it's an older property but seems well maintained. The one elevator is old and slow, but better than nothing ... just be prepared to wait. Parking is nearly non-existent and expensive (par for the course in Waikiki). Of those that do exist, the spaces are very tight and hard to get into.We felt lucky to find the Ewa and I must say I've spent more for lesser places in previous trips to Waikiki." }, { "user_review_posted": 52, "user_total_helpful_votes": 23, "expertise": 0.002037022891044, "user_cities_visited": 228, "review_days": 0.11829134720700901, "helpful_class": 0, "review_text": "As a \"Kinda Kamaaina\" (33 years in Hawai'i) I like to stay at various Hotels and Resorts to get a feel of what it is like to visit these special Islands. The Ohana Waikiki East is a fairly typical older hotel in Waikiki. The rooms are adequate and have refrigerators, hair dryers, safes and the other standards. The rooms and the hotel for that matter needs a bit of updating BUT it really should not bother anybody because if you are in your room for anything but a place to sleep then you are missing Hawai'i...The staff is courteous and helpful and full of Aloha. This isn't a luxury hotel but the value is great. The location is one of the best in Waikiki and is close to EVERYTHING!!! It really is a good stay. BTW - I had two separate/consecutive reservations for this stay. One was booked on Hotwire and one Direct on the hotel website. Amazed to find that booking direct was less expensive this time. I will always check the hotel site from now on." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9173055859802841, "helpful_class": 0, "review_text": "From the moment of check-in, the intimate Vitale made us feel like we were visiting long lost friends. We\u2019ve stayed here dozens of times over the last ten years and, while the support staff changes, they always know our history here.This time the very personable Dennis at the front desk made sure we had a spectacular room on the Embarcadero with a view of the Bay Bridge. The staff here all are friendly and make one feel well looked after. In this day where customer service seems to be a lost art, Vitale manages to be a magnet and training ground for impeccable customer interface skills.The hotel is in close proximity to many restaurants including one of our favorites, the Toy Soldier on Belden Place. (Will review separately.)The scents of eucalyptus and other herbs wafting through the hallways gives one a sense of comfort and tranquility. Overall, the hotel is serene and a perfect place to relax and get away.The weather is perfect this weekend and we spent this first morning strolling through the Farmer\u2019s market at the Ferry Building across the street." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.226725082146768, "helpful_class": 0, "review_text": "Mission style courtyard motel in marina district. Built in 1930's and retaining charm and vintage feel. Very clean,well equipped self catering accommodation, helpful staff and convenient for golden gate bridge. Regular buses for down town, bike hire a few blocks away. Good cafes delis and shops around corner on Chestnut. You will want to book the courtyard rooms away from the busy road. Would definitely stay there again as good value for San Francisco." }, { "user_review_posted": 11, "user_total_helpful_votes": 18, "expertise": 0.007834050535142, "user_cities_visited": 29, "review_days": 0.22617743702081003, "helpful_class": 0, "review_text": "LOVE LOVE LOVE this hotel. My boyfriend and I recently traveled to Seattle for Valentine's Day weekend and chose this hotel based on their outstanding reviews on a fellow website.We rode the light rail from the airport and this hotel is very closely located to the Westlake station where we got off. It has such a great location overall. We were able to walk everywhere! It was very cold, and being from California, it was much colder than we are used to but everything is so close that we couldn't justify taking a cab. Every restaurant/museum/bar we wished to visit we were able to walk to, we even walked to the needle from our hotel! It's definitely doable and a fun way to see the city :)The staff here was also above and beyond courteous and kind. Every employee we encountered gave exceptional service. We were new to the city and was provided a nice map and recommendations upon check-in.The hotel itself is also lovely. Everything is very clean and I loved the little touches. For example, they have outlets in each of their nightstands, making charging devices very easy. They also provided an iHome speaker which we definitely made use of! I loved the robes and slippers provided. We even hung out in the lobby in front of the very cozy fireplace :) They provide water/coffee at various times in the lobby which is a nice touch as well as free Wifi.Overall, I have absolutely zero complaints. I have already recommended this hotel to all my family and friends. I think it is incredibly well priced and has everything you need when visiting the beautiful city of Seattle. I look forward to staying there again in the future." }, { "user_review_posted": 29, "user_total_helpful_votes": 14, "expertise": 0.0022334082875800003, "user_cities_visited": 28, "review_days": 0.273822562979189, "helpful_class": 0, "review_text": "I stay at this hotel every time I'm in town for business. It's the best of the hotels with full kitchens. The rooms are huge and nicely furnished. The kitchen is modern looking and has everything you need, and the housekeeping staff is awesome. My dishes and pans were washed every day. Good wifi in the room. The location is great. Easy access to the highway and the Strip, but without the casino or nonsense that comes with on-Strip hotels. The self parking is easy and never crowded. It's a short stroll by the pool from the garage to the elevators. I buy groceries at a local store when I first arrive, but the convenience store in the lobby is well stocked if you need anything last minute. The staff is friendly. You also get two free bottles of water a day. I gave it \"very good\" instead of \"excellent,\" because the fitness center is small and they don't provide little amenities in the room like salt and pepper." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.348849945235487, "helpful_class": 0, "review_text": "The hotel is centrally located and a few blocks from the beach. The restaurant stays open 24/7 and the food is good. The hotel staff are friendly and very helpful. They are knowledgable on local attractions and restaurants. The rooms are nice and the views were amazing." }, { "user_review_posted": 10, "user_total_helpful_votes": 9, "expertise": 0.004259075361359, "user_cities_visited": 8, "review_days": 0.313800657174151, "helpful_class": 1, "review_text": "My wife and I are annual visitors to Hawaii as she likes the medical conferences that she attends on the various Hawaiian Islands. We have been coming to Hawaii for nearly 10 years now and the one place we always stay when in Honolulu is the Royal Hawaiian Hotel.We usually stay 2 to 3 nights at a time when we arrive from Aussie before going to Maui or the Big Island or Kauai and then again when we return before returning home.We really enjoy our stays there and have a favourite room that we always request when we make the booking and thats in the tower.Being on the highest floors gives you a great view of Waikiki Beach from Diamond Head and around to the east.There is a nice balcony to kick back and take in the views and watch the surfers on the waves or the sail boats in the bay .The last visit we watched the outrigger canoes on a Sunday morning in a surfing contest. Fantastic.The maitai bar is excellent as it is right next to the beach and the food and service is first class. Where else can you find somewhere like this?The staff are always good, the rooms are very comfortable and the tropical gardens in the grounds are delightful.Being in the heart of Waikiki is fun.The shopping and restaurants are great and the place is very buzzy.We have been to the many places of interest in Honolulu that are well worth seeing such as Pearl Harbour and the battleship Mo. Not to be missed.Also well worth seeing is the Army Museum at Fort De Russey not far away and highly recommended.Also not to be missed is Pier 38.An amazing seafood restaurant there called Nicos. The place is busy so get there early.We are always finding Honolulu has lots of things to do and the Royal Hawaiian Hotel is the place to stay." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 5, "review_days": 0.606243154435925, "helpful_class": 1, "review_text": "First the bads: (1) \"Breakfast\" is definitely not something to look forward to; just some fairly 'costco-type' rolls, fruit and coffee. (2) \"Resort fee\" for a property with no pool, or gym??? Deplorable way to hide true cost of property. (3) Room was fine - though dark even with lights on high, and limited availability of convenient plugs.Other than these issues, the location is convenient - just off the Waikiki main drag - so a little less chaotic, and the rooms are fine despite the low lighting (e.g., no light in closet where the safe is, so had to bring a flashlight in to open it...)" }, { "user_review_posted": 26, "user_total_helpful_votes": 12, "expertise": 0.002130386440217, "user_cities_visited": 6, "review_days": 0.14238773274917801, "helpful_class": 0, "review_text": "It was an absoluttly enjoyable stay!Central location with walking distance to the beach & restaurants & shops.A small but newly refurbished hotel with a lovely pool area.Small selfcontained kitchenette was a bonus.Friendly staff & amenities like beachtowels & other beach gear to borrow.I would like to stay here again" }, { "user_review_posted": 18, "user_total_helpful_votes": 15, "expertise": 0.0039354150575600004, "user_cities_visited": 9, "review_days": 0.46385542168674704, "helpful_class": 0, "review_text": "Room very old, not remodeled for years! Would not recommend. Gaming was okay. Casino is old Vegas which is a good thing! Downtown experience is something that should not be missed. Golden Nugget would be our first choice to stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.369660460021905, "helpful_class": 1, "review_text": "It had good location for this private. The breakfast was much better than I expected! Great that you can borrow beach towels and get free bottles of water!!Very friendly staff. Easy parking right next to the hotel. Would absolutely recommend this hotel!" }, { "user_review_posted": 56, "user_total_helpful_votes": 27, "expertise": 0.0022304188143310003, "user_cities_visited": 59, "review_days": 0.08762322015334001, "helpful_class": 1, "review_text": "W were delighted to find this lovely restaurant after a long day seeing Washington sights so much so that we visited it on 3 occasions. We had one server called Osman and on another occasion a server called Hussein and they really made our whole experience so pleasant. On both evenings we had an excellent meal and I would highly recommend this wonderful restaurant." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.677437020810514, "helpful_class": 0, "review_text": "Unlike most stays at Hyatt hotels, this stay was a disappointment. Part of this trip was vacation with my spouse and the rest of the trip was a business trip. I stayed at this property for a week. The hallway carpets on our floor were dilapidated and stained. There were two wine glasses left outside a hotel room door that were there for 3 days and were not picked up until the glasses broke and there was broken glass all through the hallway. During my stay, I went to the front desk to ask for a couple of bandaids for my cut foot and was reprimanded by the snooty front desk attendant that if I needed more bandaids, they had a very limited supply and that I should go to giftshop to buy more. I bought tour tickets through the concierge at the hotel and had problems with the tour. I asked for assistance to get a refund that was denied. After pressing for help, I got reluctant assistance with an email sent to the tour operator that was very limited and did not include any of the information I provided detailing our hardships with the tour. To date, we have not received a refund from the tour operator. I will have to take this matter into my own hands and explain why the hotel concierge did not give the full details of our problems with the tour (he just wanted to be done with us and get rid of us). When I explained that his email to the tour operator was insufficient and didn't have enough supportive information for the refund, he said that it was enough." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.8499452354874041, "helpful_class": 1, "review_text": "A word of caution to anyone wanting reasonable service and not just fake smiles and superficial courtesy. This place is not bad. Not bad breakfast, not bad rooms, the junior suites are pretty good. What I don't like is the culture of over promising then reluctantly delivering. Boiling hot yesterday and needed to go to Nana station on the promised free shuttle (available anytime you like sir madame). Never asked before, been here for days. The gall of the guy at the concierge to tell me to walk because it is a nice walk and then tell me to hire a tuk tuk. That's a starter. Free drinks and snacks for booking a junior suite for three days? Appalling, just absolutely appalling drinks and woeful snack food. Add to that the bored and way over the tourist disinterested staff. Spend you money somewhere else." }, { "user_review_posted": 73, "user_total_helpful_votes": 43, "expertise": 0.002749399560761, "user_cities_visited": 12, "review_days": 0.768893756845564, "helpful_class": 0, "review_text": "Can\u2019t fault this hotel I\u2019ve been living in Koh Samui 18 years and for the money this hotel is amazing ... custom made large mattresses and pillows ... lovely swimming pool ... the room service and bar staff were very attentive ... location is quiet and has a tuk tuk driver constantly going up the top of soi 12 and will also collect ... will come back again loved it" }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 7, "review_days": 0.46495071193866305, "helpful_class": 1, "review_text": "Comfortable and clean. Location very convenient, walking distance to MBK shopping mall and BTS station. I can tell it's a safe and clean area of Bangkok. Staffs are helpfull and friendly. Will definitely come back here again! Thank you" }, { "user_review_posted": 2, "user_total_helpful_votes": 7, "expertise": 0.016881827209533, "user_cities_visited": 3, "review_days": 0.84775465498357, "helpful_class": 0, "review_text": "If you like a Butlins holiday camp type hotel this is for you. The breakfast restaurant is noisy with children in various levels of parental control. The queuing at weekends is a nonsense. There is no quiet alternative other than room service which cannot be enjoyed because the noise from the adjacent building sites is a 24 hour irritation." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 6, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "The hotel is centrally located to transport and shops. Rooms very roomy. Restaurant is excellent. The doormen are very helpful and friendly. Easy walk to Chinatown union square, department stores and hop on hop off etc buses." }, { "user_review_posted": 54, "user_total_helpful_votes": 53, "expertise": 0.004654660177114, "user_cities_visited": 27, "review_days": 0.607338444687842, "helpful_class": 0, "review_text": "2 night stay here before heading to big island. I actually prefer to stay on the north/northwest side of the island because there is so much congestion in Waikiki area but this was just far enough from the beach to avoid a lot of that and just close enough to walk from the hotel to the beach. Good value and great view the higher floor you are on" }, { "user_review_posted": 147, "user_total_helpful_votes": 68, "expertise": 0.0021354674496960003, "user_cities_visited": 128, "review_days": 0.32584884994523505, "helpful_class": 2, "review_text": "It is hard to remember the last time I could face such lack of professionalism, too much arrogance and pride like my family faced from the Crowne Plaza staff.Before I start the review: Location is really good, but there are a couple of other hotels offering this same \"upside\" close by.A couple of information to put some color on the disappointment to be reported:- I called to the hotel 2 weeks before our check in, in order to asked if I could send a couple of packages, mainly from Amazon;- The staff mentioned that I could send as many packages I wish, and that this would not be a problem;- I also informed that during this trip, my family would be celebrating 10yrs anniversary and my 40th birthday. Normally, the good hotels and the ones that provide a reasonable customer service, takes this kind of information into consideration;- I had intended to stay 2 nights at Crowne Plaza. The first night before our cruise (July 21st) and another night after the cruise (July 28th). I made reservation for the 2 nights, expecting an enjoyable experience;- I am a gold IHG member.We arrived at the hotel around 6:30 pm, as planned. The check in went well and the bellman helped us with the luggage (he was well tipped). The person that made our check in told me that my packages would be delivered to my room as per my request. Nobody even mentioned about our special occasion / celebration.I called from the room to ask the packages and I was told that they were very busy... I told them that I could pick up the package on the lobby, since I would not like to overload them.I went to the lobby and I was \"supported\" by a manager called Amy/Any. She delivered to me some packages saying that was all and, immediately mentioned that she would be charging me $7 per package received. That was a surprise, since this was never mentioned. But, if the service had worked, I would not mind on paying for that. Unfortunately, you will note that this convenience was not totally useful for me.I went to my room and I started to check if all the packages had been delivered. I noticed that 5 packages were missing and decided to speak with Amy/Any.Amy/Any was very rude, dry and impersonal, saying that everything had been delivered and that she could do nothing. She asked me to speak with the bellman on the following day. I insisted and showed her that on the delivery tracking from Amazon there was the name of the person that received the packages (4 of them). I asked her to look the room where the packages were and to check again on her system. She insisted on saying that there was nothing else there. I noticed that on her system there was supposed to have a package to Mrs De Coes, Heberson (my last name it De Goes... After insisting to her and showing that the service was not working, she had to agree that someone made a typo on the system and they could have other packages with them. She found other 3 packages. It was still missing 2, that she denied to continue to look for.I insisted with her, but she was completely intolerant saying that I should check on the following week.Given the treatment that my family and I received, I decided to cancel the 2nd night reservation we had. No conditions to stay there anymore.On the following morning, I asked some help to the bellman and he was much more proactive than Amy/Any. In 2 minutes he found another package. We went out for a sightseeing and mentioned to the bellman that we were still missing 1 envelope. He told us that would try to find it.We came back around noon and the bellman mentioned that he couldn't find the envelope. OK, at least I had the impression that he tried.In order to finish our staying with a \"low end\" (I couldn't imagine that this would be possible), we asked a taxi to the front desk girl. She said that I should required to the bellman. The bellman was out, probably helping other guests. I asked again to the front desk girl to call a taxi to me (she had nobody there to check in/out, and no people on line to attend to...), but she asked me to wait for the bellman.I decided to Google Seattle taxis and I did it by myself.I am completely regretted to have stayed at Crowne Plaza. I hope they take actions to prevent this kind of service for future guests. BTW: I wrote a similar review to IGH and they mentioned that they will take care of it and made a 7K points deposits on my account (if I have conditions to use, for sure it will not be on a Crowne Plaza property...)." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.7469879518072281, "helpful_class": 1, "review_text": "We have been treated extremely well EVERY time we travel here for a stay-cation! This last time we checked in and our room was not ready so we walked around a bit. We went back and spoke with Frank (extremely wonderful!) and between he and Ronnie and Donna, they found us a better room with a gorgeous view of both the city and the ocean within @ 1 hour of our early arrival! then Kent at the bell desk was wonderful as well-bringing up our luggage and offering to get us ice before he departed our room! We felt bad we didn't have any cash on hand so we caught up with him later to tip him! from the moment we arrive at the valet, to the moment we check out and all interactions in between. This place is our yearly go to now!" }, { "user_review_posted": 154, "user_total_helpful_votes": 207, "expertise": 0.006415409593165, "user_cities_visited": 43, "review_days": 0.314348302300109, "helpful_class": 0, "review_text": "We attended the 17th bi-annual Hemingway Conference in July, 2016, which was held in Oak Park where he was born. We decided to stay in Chicago for the duration of the conference, taking the \"el\" back and forth, then stayed three extras day to explore the city. The Hampton Inn was a perfect choice for our stay.Excluding using a taxi because of weather we were able to walk from the hotel to all of the places we wanted to visit - the Art Museum, Grant park, the Aquarium, the Riverwalk - and it was convenient to return to the hotel in the afternoon to relax and to be able to change before dinner. The small bar in the lobby was especially appreciated since we didn't have to stay in the room and could enjoy a drink there. We even got into the habit of stopping there after dinner to have a nightcap and to chat with Mike, the bartender we got to know.The breakfast at the hotel is very good and the main choices change from day-to-day so there was always something new to try, and coffee remains available even after 10:00 a.m. when breakfast closes. The room was comfortable and I noticed a small sign in the bathroom which sais \"Relax! If you have forgotten something, ask at the desk.\" I had forgotten to bring Q-Tips, asked, and sure enough was given a small package. There were even complimentary stamps available.If we visit Chicago in the future we will surely consider staying here again." }, { "user_review_posted": 53, "user_total_helpful_votes": 20, "expertise": 0.001721700715536, "user_cities_visited": 28, "review_days": 0.6692223439211391, "helpful_class": 0, "review_text": "We stayed here just one night for a girls trip. The hotel was clean. I love the smell in the lobby. The bar downstairs was great. The bartenders were very friendly. The room was fine. It was clean and we had a water facing view which was nice. The hotel is a great location by the Embarcadero and water. Easy walking distance to some neighborhoods. The staff never told us about the rooftop terrace so we missed that unfortunately." }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 8, "review_days": 0.5618838992332961, "helpful_class": 0, "review_text": "Right next to Asia Hotel, next to Ratchathewi BTS. Surrounded by local eateries at night and opposite to B Story Cafe. Breakfast is acceptable considering it\u2019s included in the price. My only suggestion would be the quality of the bath towels. Suggestion would be to bring your own towels . Otherwise everything else is good, service is top quality. I am able to uber to most places below 100 thb" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.44687842278203704, "helpful_class": 0, "review_text": "Best location in the middle of the city surrounded with all important venues and very relaxed hotel with professional team who are working around the clock.Breakfast restaurant is more than rich with different tastes, room was very spacious and facilities is more than enough.Many thanks to Oksana, Enas, Anna, Michele & Mohamed who made all the efforts to help my business and to make my group stay unforgettable. Keep it up guys :)Cheers!Hakim" }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 4, "review_days": 0.941949616648411, "helpful_class": 0, "review_text": "We recently returned to Hawaii to celebrate my Husband\u2019s 60th birthday. As we have stayed at the Outrigger Waikiki Beach Resort in the past decided to stay there again.The staff were once again wonderful and welcoming. Upon check-in they presented my Husband with a Birthday gift which was a lovely gesture.Thank You Outrigger Waikiki Beach Resort for making our stay with you an enjoyable one in every way and look forward to returning again in the futureElizabeth & Shane" }, { "user_review_posted": 189, "user_total_helpful_votes": 65, "expertise": 0.0015593374304610002, "user_cities_visited": 37, "review_days": 0.5104052573932091, "helpful_class": 0, "review_text": "If you want to visit Vegas on a budget, this might be the place. The rooms are clean and quite large though dimly lit. Everything you want in the hotel is easy to get to: from the parking garage to your room, from your room to the casino and the restaurant. The casino has low ceilings which can be a challenge for non-smokers. However, they have nickel and penny slot machines for those who want low-wager gambling. The restaurant was good, but not great. We had ribs which were too well done for me. The service is excellent and the staff polite and helpful." }, { "user_review_posted": 86, "user_total_helpful_votes": 35, "expertise": 0.0018654945100060002, "user_cities_visited": 27, "review_days": 0.318181818181818, "helpful_class": 0, "review_text": "Stayed here for 3 nights and couldn't fault anything during our stay. From the moment when we arrived we immediately felt welcomed. Joe (Head Concierge) greeted us at the door and assisted us in getting our money back from a scamming taxi driver who overcharged us on the highway toll fees. The hotel boasts a modern look with a chic elegant style. The club lounge food and service were top notch albeit small and compact. We had good views of Bangkok skyline in our Club Room and all the facilities were more than adequate. The toiletries provided were nice to use. Location was convenient and the concierge were more than helpful to get you a taxi when requested. Would definitely stay here again. Oh and the pool had breathtaking views... I could go on and on. Thank you Amara Bangkok." }, { "user_review_posted": 29, "user_total_helpful_votes": 18, "expertise": 0.002903050295441, "user_cities_visited": 148, "review_days": 0.12267250821467601, "helpful_class": 0, "review_text": "I stayed just one night at the hotel with my wife and 2 daughters. It is a beautiful property with a great staff. We loved the experience and the location was ideal. The beds are very comfortable. We had a junior suite ocean front. We never made it to a pool because the beach is so beautiful there. There were two area's that could have been better. The line to check in was long because there were only two people working check in ( a third finally came to assist). The second was delay getting food at the beachside restaurant. The restaurant seemed understaffed the 3 times we ate there and 2 out of the 3 times food came out very slow on one occasion it took 45 minutes to get a pizza to go. Be that as it may we would stay again and enjoy the elegance of old Hawaii." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.079408543263964, "helpful_class": 1, "review_text": "I was not very happy with what they called \"Resort\" expenses. This was an ordinary hotel, certainly not a resort. Payment of $15 per day whether or not these facilities were used. How dare they? For water at reception, newspapers, Wifi, pool towels when not used. Coffee and tea making facilities in reception, not used, pool when not used. Worst of all was the fact that they would not compensate me for two days lost at hotel because of cancelled flights by Jetstar. They were informed within 24 hours and still had no empathy for me for the lost days. Still charged \"resort\" expenses for not being there. Not happy at all. Also, when finally arriving it took receptionist such a long time to even find my booking and was so confused and unapologetic at not finding my booking. Rooms very small for such a high price. I know Aqua Palm is considered a 3.5 star hotel but I expected more for my hard earned dollars. Loved Waikiki Beach and surrounds but will certainly look for a better deal next time. Also, at time of booking the name of hotel was listed as Aqua Palms and Spa. I was hoping for at least a spa given that the room rate was what I call expensive." }, { "user_review_posted": 77, "user_total_helpful_votes": 90, "expertise": 0.005564225027978, "user_cities_visited": 39, "review_days": 0.7519167579408541, "helpful_class": 0, "review_text": "Unfortunately we stay in this hotel during the employee contract protest. The hotel employees were requesting pay increase. It is of course their right to protest.However the protesters are doing their best to disturb hotel guests to make lots of machine gun and ambulance noises from 7am to 10pm in the last 2 days in front of the hotels. We woke up by the noise 7am everyday. I called the hotel guest service, the person was very impatient and said it was their right to protest and getting higher salary. He said the hotel managers could not do anything to resolve it.The people outside the hotel protesting are actually the hotel employees. Apparently they don't care what the hotel guests feel either. If they only care about what salary they will get, do you really think they will provide sincere good service to their guests?" }, { "user_review_posted": 165, "user_total_helpful_votes": 35, "expertise": 0.0009194894994290001, "user_cities_visited": 59, "review_days": 0.152245345016429, "helpful_class": 0, "review_text": "I was here for one night ad my flight arrived late in the afternoon and I have to go to Notre Dame University with the coatch. It is the only one hotel within the airport, very easy to find e juct in front of the bus station. The Hotel is similar to all other Hilton hotels in the states, the same room style and similar fornitures. The room was quite large and confortable, with coffee machine. WIFI was included. I payed 124$ with breakfast, that is a very good price for the value. For sure it is not close to the city center, but it is a very good choice if you have a late flight." }, { "user_review_posted": 33, "user_total_helpful_votes": 15, "expertise": 0.0020964360587000003, "user_cities_visited": 28, "review_days": 0.375136911281489, "helpful_class": 0, "review_text": "One of the original high rise hotels in SF built in the early 1900's. As a result, no air conditioning, small rooms, and tight stairwells. Channel selections are few - no NBC affiliate! Street view is close to the noise of Union Square. The staff are polite and friendly. This is old school at its best but you are not price gouged like other hotels in the area." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.17524644030668102, "helpful_class": 0, "review_text": "The Modern Honolulu was welcoming, sophisticated, elegant, and perfect for any occasion. Although I could only stay one night, I was blown away by the level of service from every employee. From the moment we set foot inside till the moment they fare welled us, every aspect of our stay was taken care of. I will definitely be back in the future." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.237677984665936, "helpful_class": 0, "review_text": "Room was excessively hot, about 90 degrees. Air conditioning did not work. Not worth $200 per night! Management gave us a bottle of water and a fan, and did not seem very concerned about our wellbeing. Could not sleep a wink because of the heat. A TERRIBLE experience!!!!! I do not recommend staying here!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6018619934282581, "helpful_class": 0, "review_text": "Access to digital key, check in through app, and express check out. Breakfast hot and variety. Didn\u2019t get a chance to visit restaurant. Was there for one night. Glad I experienced the breakfast. Customer service was awesome. They walked around during breakfast to greet people." }, { "user_review_posted": 18, "user_total_helpful_votes": 6, "expertise": 0.001507962779065, "user_cities_visited": 10, "review_days": 0.10460021905805, "helpful_class": 0, "review_text": "The Holiday Inn Express Is clean, Modern, Helpful staff, Great Buffet Breakfast included in the price. The rooms are spacious. and best of all walking distance to Restaurants and Attractions and public transportation. Staying at this hotel you do not need to rent a car. Everything is close buy." }, { "user_review_posted": 377, "user_total_helpful_votes": 80, "expertise": 0.0009198797337, "user_cities_visited": 95, "review_days": 0.6429353778751361, "helpful_class": 0, "review_text": "Stayed again 2 nights with my sister, cousin, and her 2 kids in adjoining rooms.Great service from the reservationist (who correctly gave us adjoining rooms!) front valet parkers(who let my cousin park outside for $20 nightly) to the front desk to the front of house.As an example, we arrived at 6:15pm after the 5-6 free wine happy hour to be told \"sorry, everything is packed away\". Not too big a deal and while we awaited the elevator, the employee ran up to us and asked what we wanted, only to bring us 3 red wines in short order.We had big rooms, down and down-alternative pillows on each bed, warm showers with full pressure, wonderfully smelling products, soft towels and sheets, and fabulous black out blinds and drapes.I'd stay again and the morning pancakes were a huge 9 year old hit - they were consumed both mornings!Could improve the coffee - we all thought it tasted bitter! WIFI in the room cut out when you were at the desk near the windows.Bonus that they are part of the Hilton family, so next time I'll use my Hilton cc and get free breakfast." }, { "user_review_posted": 79, "user_total_helpful_votes": 49, "expertise": 0.0029009311751630002, "user_cities_visited": 47, "review_days": 0.260679079956188, "helpful_class": 0, "review_text": "If you like to be independent/self catering then this property is for you. We had a two bedroom, two bathroom suite with a kitchen and lounge/dining area which was great. Nice quality toiletries, robes, bed and bed linen made things feel a bit more luxurious; the decor in our suite was a bit tired but squeaky clean and light (6th floor). All the staff we encountered were delightful. The kitchen was not really stocked well enough to cook from scratch but perfectly fine for anything else.We are good walkers so the location in Georgetown suited us well for sight seeing in the city and round Georgetown. The nearest Metro is Foggy Bottom which is about a 15 minute walk. The yellow Circulator bus route is very handy for the suites too, and incredibly cheap!The location is great, on 30th just off M Street where you can find shops, bars and restaurants aplenty.Georgetown is delightful, with elegant architecture and atmosphere. We liked to stock up at Whole Foods which is right by Foggy Bottom Metro or there is a small CVS on M Street with very basic stuff much nearer.We thought that the accommodation was at the higher end of affordable but the lobby breakfast was more comprehensive than anticipated and a nice surprise! As two ladies we felt entirely safe at any time of day or night in the area surrounding the suites, so worth paying for I guess. All in all a great stay here." }, { "user_review_posted": 65, "user_total_helpful_votes": 33, "expertise": 0.002354458958232, "user_cities_visited": 25, "review_days": 0.054764512595837006, "helpful_class": 1, "review_text": "Location was great, rooms basic but clean. We had city view and ocean glimpses but balcony was too small to sit outside. Friends had pool view room and balcony was double ours. Reception staff not friendly at all. We waited an hour for our turn to get help at tour desk. The girl sitting there told us we had to wait for aric to help us. Why is she there then?? Hopeless! If you're usually out all day and just need somewhere clean and comfy to sleep like us, then this place is great, but if you want a fancy resort and great service go elsewhere" }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 6, "review_days": 0.784227820372398, "helpful_class": 0, "review_text": "This hotel is centrally located in the prime area of the financial district with easy access to a great variety of restaurants within 5 to 8 minute walking distance. Great for the family and the solo business traveler. Breakfast buffet was excellent as well as the staff. I enjoyed the experience all in all, but the rooms need some updating and for a family of 5, you may need to get 2 rooms as I was not aware that a suite was available or not despite being a diamond member of hilton. I would definitely come back with a smaller brood or as a solo business traveler." }, { "user_review_posted": 16, "user_total_helpful_votes": 12, "expertise": 0.0035308396778100004, "user_cities_visited": 9, "review_days": 0.648959474260679, "helpful_class": 0, "review_text": "Our room was well appointed- facing the courtyard with the fountain. There is AC if needed and nicely renovated look to the room. The loudest noise we heard was the water feature at the fountain which was pleasant. My spouse enjoyed the sports bar - and I enjoyed sitting by the pool. The staff were friendly and helpful. The only downside of our stay was the false missile alert that caused everyone a lot of stress. Clearly there was no state instituted emergency plan for \"seeking shelter\" as advised by the alert. I think this criticism is more directed to the state of Hawaii than the hotel staff - who were as surprised as we were and had no idea what to suggest. The food offered by the hotel was quite good and we ate at the little cafe every morning. We enjoyed the convenience valet parking but it is an extra expense that came as a surprise!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 10, "review_days": 0.038882803943044005, "helpful_class": 1, "review_text": "I could not fault my stay at the Mercure Siam. Best bed and pillow I have ever slept on, helpful and courteous staff, good plentiful food and a great pool area which is a welcome relief after a day of touristing. This a great location if you want easy quick access to trains, shopping and sight seeing. There is some great street food and the cold freshly squeezed orange juice was awesome.Very happy traveller with my stay at the Mercure Siam." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.820372398685651, "helpful_class": 0, "review_text": "Had a wonderful time! The resort is about a 7-10 min walk to the strip. Nice updated units. Spacious and comfortable. Will definitely stay here again. They have shuttles that take you to different parts of the strip, the Outlet mall and to downtown. Very convenient!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 149, "review_days": 0.043811610076670005, "helpful_class": 0, "review_text": "Hotel is in excellent location, great if you're a shopper and close to tons of resteraunts. Our host Brooklyn and Joel are the best and there to help in every possible way. Beds are comfortable and rooms clean and well appointed. USB and plug in next to beds are great" }, { "user_review_posted": 74, "user_total_helpful_votes": 29, "expertise": 0.0017922589918610001, "user_cities_visited": 176, "review_days": 0.349397590361445, "helpful_class": 0, "review_text": "Very good location, minutes to White House and many other places of interest.Many good restaurants and shopping in the area too, I am a morning walk person,This is one of the best hotel location which I really enjoy the different options I can walk to in the morning." }, { "user_review_posted": 61, "user_total_helpful_votes": 29, "expertise": 0.002197730639621, "user_cities_visited": 61, "review_days": 0.375136911281489, "helpful_class": 2, "review_text": "I stayed at the Dubai Park Hyatt in November 14 - 18th. The hotel is nice and is located on a really beautiful property. However, each night they had events going on in the courtyard on the property. This involved very loud music that was so loud it could be heard clearly in your room. The Music went until Midnight every night. I toughed it out the first couple of nights but after being seriously jet lagged and struggling to sleep I called the front desk. First they told me it was a neighboring property and they would have security call the other property to turn down the music (10:40 pm). Then they called back and told me what I already knew, this was from an event they had on their property. The front desk told me that they would mention my 'concern' to the hotel manager. They may or may not have - but in the end nobody got back to me. I will not stay here again and could not recommend the hotel.Dubai is amazing and there are a number of great properties here including; JW Marriott , Jumeirah Al Qasr at Madinat Jumeirah, Jumeirah Mina A'Salam, Marriott Hotel Al Jaddaf, Dubai(Great Value!) and many many others. There is a reason this hotel does not make the top list on Trip Advisor - should have paid more attention. Do not stay here!" }, { "user_review_posted": 11, "user_total_helpful_votes": 13, "expertise": 0.005627275736511001, "user_cities_visited": 61, "review_days": 0.291347207009857, "helpful_class": 0, "review_text": "Breathtaking view, Downtown location, old fashioned interior, interesting history, beautiful lobby, spacious rooms, friendly staff. Though it needs some upgrade and repair. When reading about all these ghost stories, I was a little concerned, as nobody wants to feel uncomfortable sleeping in your own bed at night. We were travelling with friends , and they have a 10 year old daughter, so I did not want her to be spooked and haunted to the rest of her life. My husband and I had room 515 (North Tower), our friends had room 1217(South Tower) - both facing the lake. Our friends slept like logs and when being in their room I did not have any uncomfortable feelings or sensations, though it was supposed to be that trouble floor they all write about. Quiet hallway with a window by the elevator would make you feel comfortable. Though in our dimmed hallway on the 5th floor you would feel somewhat uncomfortable. The first night we stayed there some people were walking and shutting doors and talking loudly, and playing music in the direction of the room, where there was no room (513 is missing), and it was so loud that it felt as if it was in our room. No rest for me was during the first night, though my husband claimed he had not heard anything and slept all night long without waking up. The second night was very quiet and I slept well, The mattress was very comfortable, the air-conditioner was working fine. May be, if there is some unknown vibrations in this hotel at all, they can effect only very sensitive people, who can hear or see something that others can not??? I, obviously, belong to the ones that can hear and see, but even if that is the case, I choose not to be afraid, as in this way you can feed up this energy with your own fear and negative vibrations, and materialize some unpredictable and fearful disturbances around you. In the past I lived in an apartment with a ghost, and when you see it all the time, but can not move out, you are getting used to it and stop being scared of it, as you understand, that you have to share one space though crisscrossed in different dimensions. If you are afraid, it is better to stay somewhere else. If you are a positive thinking person with a curious mind, I think it will be a nice experience for you to have a taste of the old Chicago and its history. And if you are LUCKY you can meet some other soul in a different reality." }, { "user_review_posted": 19, "user_total_helpful_votes": 7, "expertise": 0.00167831030738, "user_cities_visited": 24, "review_days": 0.237677984665936, "helpful_class": 0, "review_text": "My coauthor and I stayed here for one night in early March. It's a beautiful historic building in excellent location, right near all the amenities of the Ferry Building, very cozy on a rainy weekend, welcoming staff, loved the happy hour and free NY Times!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7157721796276011, "helpful_class": 1, "review_text": "Our stay at the Luana was awesome!! But one employee really stood out to my family & i. Her name was Jessica she was so helpful, she went over & beyond to get us the perfect room for our large family & even gave us some tips on places to visits & eat. Jessica was a huge help during our family vacay. I\u2019m huge on customer service & hospitality & Jessica definitely embodied all of that! Thank you so much for making our stay in Hawaii a memorable one." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 3, "review_days": 0.687842278203724, "helpful_class": 0, "review_text": "This is an unpretentious property. To be honest, the lobby and common areas could use a design refresh. However, it has a well appointed bar overlooking the beach-side restaurant under the Lau trees. The layout of the place is excellent.Staff was friendly and accommodating although I did not have any special needs.My ocean-view room had an epic view. The porch spanned the length of the rom with two sliding doors for access. This was by far the best vista I have ever had in a hotel room and the room made the most of it. My room had been recently renovated and felt up to date although not particularly luxurious.The hotel is next to the War Memorial and in a very secluded end near Diamond Head (which you can walk to if you want to hike for $1), although the center of Waikiki is a mere 20 minute walk away. If you want to be close to some great parts of Honolulu without feeling like you are stuck in the middle of a city, this is the place to be." }, { "user_review_posted": 29, "user_total_helpful_votes": 39, "expertise": 0.00641867083671, "user_cities_visited": 81, "review_days": 0.265607886089813, "helpful_class": 0, "review_text": "It's quirky. You can't deny that. It's slightly reminiscent of Fawty Towers but with a French twist. We booked a room for 5 nights and upon arriving we were informed we were being upgraded. We'd not requested this so it was a nice touch. In their efforts to make us feel valued they actually went too far. Although we were thankful for the sentiment, we ended up living out of our cases for 5 days because we swapped rooms there times! There was live music at breakfast which was a nice touch but you did find yourself ducking under a flute while trying to get to the shreddies. But on the whole, the hotel is cute. The staff are very helpful. It felt old but in a good way. You get a great sense of the history of the building. It's very nostalgic and even though the frescoes and medieval themed underground restaurant are very Joan Of Arc, you can't help feel like you've arrived back in the early 1900s when San Francisco pulled itself back from that earthquake. If you can get a suite then do it.The Nob Hill location is ideal. You really are at the centre of everything.If you can avoid room 1 on the groundfloor then do it! Breakfast is REALLY good. I would certainly recomend the hotel to anybody wanting a real taste of San Francisco history with a twist. Oh, and if you do stay here and you are an avid reader, you MUST read Frog Music by Emma Donoghue..." }, { "user_review_posted": 23, "user_total_helpful_votes": 6, "expertise": 0.001156158101022, "user_cities_visited": 17, "review_days": 0.9578313253012041, "helpful_class": 0, "review_text": "My wife and I loved this hotel. It's the class of Waikiki, from the restaurants to the incredibly good jazz club that has music every night. The staff is wonderfully helpful and the facilities are first rate. We also loved the Hawaiian music and dancing every evening over cocktails. I give this hotel 4 stars, as it does not have a real beach or importantly, easy beach access to Waikiki Beach. Otherwise, everything about this hotel is five stars all the way." }, { "user_review_posted": 313, "user_total_helpful_votes": 96, "expertise": 0.001378705469241, "user_cities_visited": 110, "review_days": 0.479189485213581, "helpful_class": 1, "review_text": "The Hilton Parc 55 was a good location. The hotel is clean, the staff were pleasant & the bar/service was great.Excellent choice for business. You do not need to leave the hotel if you want to. The streets at Union Square smelt of urine, not sure if time of year or just homeless problem. I was very surprised to see so many street people. The city was wonderful, otherwise." }, { "user_review_posted": 76, "user_total_helpful_votes": 44, "expertise": 0.002700395477273, "user_cities_visited": 82, "review_days": 0.054216867469879006, "helpful_class": 0, "review_text": "My husband and I came here a year ago for our honeymoon, and decided to visit again for our first anniversary. We thought about trying a different honolulu hotel, but ultimately decided that things were so amazing at Halekulani the first time, it just couldn't possibly be any better anywhere else.I am so glad we chose to visit again! We had a gorgeous ocean view room with a big terrace, and champagne and chocolates and fruit waiting for us upon arrival, along with a note welcoming us back and congratulating us on our first year of marriage. It's really the details like that which set this hotel apart...its such a wonderful welcoming environment, and we felt truly special during our brief stay.We visited Orchids for breakfast, as well as dinner at La Mer and the Lewers bar, which did not disappoint...though we did wish the outdoor bar at House without a Key was open later for relaxing by the ocean after dinner.Also, the mai tai here is probably the best one in all of the 4 hawaiian islands i've been to!We will definitely come back if we are lucky enough to return to Hawaii!" }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 100, "review_days": 0.735487404162103, "helpful_class": 0, "review_text": "My overview of the hotel is that I had a good experience and I like the hotel and I would return and stay again. The good stuff:1. Great beach2. Great bar - Mai Tai3. Easy to rent surf boards and paddle boards4. Turtle Canyon, where one can swim with green turtles is an easy .25 mile swim5. Overall cleanly appearance6. Decent restaurant (Azure) and breakfast buffetThe details is where this hotel could improve:The shower did not work well.The toilet had some outdated crappy but washing system on it that did not function.Rooms could be cleanerThe luxury tower has a front view of the ocean but a back view of garbage. Literally garbage cansTiny and useless poolThe luxury lounge food is TERRIBLEThe highlights, Sean Penn was staying there. The place has an AMAZING location. One can walk to Duke's and shopping and the beach and Diamond Head etc. Friendly staff, good for kids and overall a positive experience." }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 40, "review_days": 0.8614457831325301, "helpful_class": 1, "review_text": "Clean modern, smells great. Large room, well appointed. Fabulous restaurant, great location. Wow, so pleased.Blue water view from the lounge chairs on the 5th and seventh floor. Jonathan Adler citrus and sandalwood bath products. Burger through room service was pricey but it was perfectly cooked bun wasn\u2019t too big or too small, yum.It\u2019s my new favorite hotel in the city. Used my Park Now app and parked a few blocks away for $22 a night. Unered everywhere. Scoma sand Yank Sings!" }, { "user_review_posted": 77, "user_total_helpful_votes": 32, "expertise": 0.001907283933103, "user_cities_visited": 121, "review_days": 0.388828039430449, "helpful_class": 0, "review_text": "We stayed at Desert Paradise this summer after a three week vacation touring through Nevada, California and Arizona. We were pleasantly surprised by this resort. It is just outside the busy strip section which gives a a pleasant tranquility. The entire property is very well maintained and staff is very friendly and helpful. There are 2 (small) pools with lots of fun things for young children. Roomds are very spacious and clean. We had a fantastic stay here and will definitely be back and would recommend this to anyone." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 8, "review_days": 0.66867469879518, "helpful_class": 0, "review_text": "They put a hold of an extra $1000 (aus) on my card without my knowledge, without telling me. It was not in the booking.com booking. When I asked about this, I was dismissed and told it was standard practice and \"policy\" and the guy kept saying \" perfect\". I gave them 3 opportunities to make amends and dealt with 3 staff. One polish girl was very nice but the rest just need more training. The arrogance of the staff overall, even the security was overly aggressive and not suitable to be used for customer service. I was spirited in my opinion of how they handled it, but never cursed or got personal and was treated very badly. They then to make matter worse, falsely charges an extra $40+ to my card saying minibar and bar tap that was never used and fully settled after I left. I emailed them and no response. Honestly, I wasn't happy with the way they handled it at all, they should not have the ability to charge and lock off funds on cards they way they do. Also really overpriced for what it is, do not stay." }, { "user_review_posted": 9, "user_total_helpful_votes": 9, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.547645125958379, "helpful_class": 1, "review_text": "It was my first visit to Bangkok and was so memorable. What I love the most in Dream hotel was their food, so delectable! Superb! It was an excellent experience. Two thumbs up! See it for yourself!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 57, "review_days": 0.647316538882803, "helpful_class": 1, "review_text": "My husband and I travel a lot. Went to DC to attend a March. Front desk was nice st check in, however after we saw our room things changed. Our itinerary said we had a king bed. We had doubles. This was booked way in advance and I was told even though it said king there weren\u2019t any and they would not help us. We had no special rate and paid the king price. No offer of upgrade or help of any sort and the hotel was LOUD. Doors slamming and people talking all night. Two days later we were charged $50 extra dollars. Have no idea why. And we haven\u2019t received our deposit back. Worst hotel experience ever." }, { "user_review_posted": 4, "user_total_helpful_votes": 15, "expertise": 0.018095553348780002, "user_cities_visited": 1, "review_days": 0.189485213581599, "helpful_class": 2, "review_text": "We literally have stayed at different JW Marriott 's all around the world - easily one of my favorite hotel brands. We were shocked at how beat up the room was. Don't get me wrong, it's definitely a nice place but not to the standard you'd expect from a JW Marriott..." }, { "user_review_posted": 149, "user_total_helpful_votes": 54, "expertise": 0.0016491568713260002, "user_cities_visited": 63, "review_days": 0.076122672508214, "helpful_class": 0, "review_text": "Location of this hotel cuts both ways. It is located conveniently close to Union Station but just two blocks in the opposite direction there was a preponderance of street people. The hotel itself is showing its age and the rates were a bit high." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 6, "review_days": 0.09748083242059101, "helpful_class": 0, "review_text": "Stayed here while at a conference. Hotel was very well appointed and room was nicely decorated, very modern and well-appointed. Separate bath and shower. Starbucks coffee and real creamer in room sold it for me! Even had a view of Lake Michigan from my room on seventh floor." }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 7, "review_days": 0.10295728368017501, "helpful_class": 0, "review_text": "Solid, sleek, comfortable, well-designed hotel. For what looks like an older building from the outside, the interior is pleasantly modern and functional. There are no frills such as robes and other minor items which makes it great for a quick trip to Chicago when you don't require luxury amenities. The bar is nice but a bit too connected to the lobby to make for comfortable lounging. The location was perfect for the restaurant Gilt Bar which is also solid.Overall a nice place, reminded me of what W Hotels could be if W paid more attention to quality and detail. This one is owned by Marriott who in my experience is the most dependable hotel operator." }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 46, "review_days": 0.458378970427163, "helpful_class": 0, "review_text": "Everything is excellent. Nothing negative.No fine dining in hotel, but many choice restaurants nearby! High floors with water views are amazing! Pet friendly and superior service! You won't be disappointed!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.748083242059145, "helpful_class": 1, "review_text": "Pros:Nice Bar at the entrance of the hotel20 to 25mins drive to the famous malls in BangkokThe rooms had a nice decor with authentic Chinese feel to it.Cons:Since the hotel is located on the main road of Chinatown which is crowded and full of traffic, there is no parking space available when you reach the hotel with all your luggages.The room had a lot of small cockroaches.Its very disappointing that even small things like extra tea coffee pouches were not provided." }, { "user_review_posted": 18, "user_total_helpful_votes": 4, "expertise": 0.0009685289393990001, "user_cities_visited": 7, "review_days": 0.640197152245345, "helpful_class": 0, "review_text": "In the heart of DCs historic districtWalking distance to the CapitolSenate and the House bldg. Lovely boutique style historic hotel. Beautiful views from our room (322 corner room)Complimentary evening wine hour; and cookies. Coffee and tea available all day In THE Library area. Wonderful local restaurant around the corner! Will definitely stay here again. Spent five nights here and thoroughly enjoyed it." }, { "user_review_posted": 20, "user_total_helpful_votes": 44, "expertise": 0.010570451285446, "user_cities_visited": 11, "review_days": 0.7836801752464401, "helpful_class": 0, "review_text": "Thank you to Mr Firaas for your welcoming in the lobby and always smiling and lighting up the lobby with happiness.Special thanks to the valet team for always formserving guests with love and happinessA big thank you to Mr Haris, Mr Mohammed Ali, Mr Thahish for representing the jumeirah brand and sharing happiness with guests.Thank your Frank for being the welcoming face and representing the Jumeriah brand with utmost professionalism and making guests feel at home. Frank you truely make guests feel special. Keep it up !The JBH Car Valet Team - Keep up the awesome work!Thank you from Sheikha S - Chief Happiness Officer" }, { "user_review_posted": 14, "user_total_helpful_votes": 9, "expertise": 0.0030106713324190002, "user_cities_visited": 8, "review_days": 0.054764512595837006, "helpful_class": 0, "review_text": "The first great thing about this hotel is the location..it's so near to MBK mall,one of the cheapest and most complete shopping mall in bangkok..just 5 min walk and voilaa! In one direction you can also find train station just beside the mall entrance.I went to Bangkok for business trip so obviously I didn't have much time to shop,therefore the strategic location helped alot :-)The room is minimalistic in design and in room peripherals but comfortable enough. Having the lobby on the 9th floor is quite interesting, more private but it makes guests cannot go straight to their room. Guests have to change elevator twice to go to their room..felt unusual to me.I liked the semi outdoor cafe,small but cool with natural wind and view of the buildings near the hotel.Overall it's always worth it to stay in a chain hotel since the management and room quality has been standardized all over the world,ensuring the same quality of service and room in each hotel.That I think is a very important value for the guest.Things to improve would probably be the greeting from the front desk to the guest..it would be nicer if they greet the guest each time they passed the lobby..simple greeting like good night have a good rest or welcome back will be a simple but memorable hospitality that makes the guests re-stay at the hotel." }, { "user_review_posted": 15, "user_total_helpful_votes": 6, "expertise": 0.001831623082864, "user_cities_visited": 10, "review_days": 0.6818181818181811, "helpful_class": 1, "review_text": "Great hotel, very clean and spacious, friendly staff. Fine place to stay for a few days. We did came back at the end of our trip and everybody was kind and helpful. Nice rooms, clean and great bed and bathroom." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 4, "review_days": 0.426615553121577, "helpful_class": 0, "review_text": "Have been a loyal guests at Fairmont DC for years. We returned tonight for drinks and dinner at Juniper. Was shocked when I ordered the signature Beetini and was served a weak drink with a bad sour mix. When I asked the server, I was told this was the new recipe Beetini. Fairmont - the reason we love you and return year after year is for the elegance, the service and the original Beetini ! Don't fix what isn't broken -- the Beetini is a classic. Introduce new drinks if you think it necessary - but don't get rid of the original Beetini -- or offer a fake under its name." }, { "user_review_posted": 39, "user_total_helpful_votes": 102, "expertise": 0.012587103947580001, "user_cities_visited": 65, "review_days": 0.262869660460021, "helpful_class": 1, "review_text": "My wife and I have just stayed at the Landmark for three nights on a bed and breakfast basis.This was our second visit to this hotel.On arrival the reception area is very grand definately 5 star we booked in at reception and was asked to produce a credit card in order they could hold a payment of 6000 baht for mini bar use etcWe were escorted to room 2811 a premium club room which was adequate for our needs.There are two bottles of complimentary water and tea and coffee.However after breakfast the following morning I was stopped by reception trying to take milk back to the room why offer tea and coffee without milkWhen we were checking out on final day I asked the 6000 bahts be returned to my card I was told by reception they would contact the bank and they would email me when this was complete over the following 3 hours whilst waiting for my transferI asked reception on three occasions if I could have a receipt and had the 6000 bahts been returned to my card on three occasions I was told different things we have been home three days and still await an email which has caused me to contact my bankThe reception seem unfriendly and confused as to there dutiesHousekeeping I can only describe as appauling day 2 housekeeping came at 5pm to .clean the room and then came back at 6 for turn down Day 3 No housekeeping had to contact reception at 6pm for room to be cleanedOn a good point the pub in the basement The Huntsmans Bar served good food at reasonable prices and the staff were very friendly The Landmark may look 5 starbut it isn't" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.06352683461117101, "helpful_class": 1, "review_text": "I've stayed at the Cal dozens of times over the years, and it's my first choice for a hotel in the downtown area. The rooms are not lavish, but they're nice. The restaurants are top shelf, and range from Frank Sinatra to casual. You'll probably notice that a good number of the hotel clientele are from Hawaii and that the hotel has a Hawaiian theme. My father lost his wallet in the casino a few years ago, and one of the Hawaiian hotel guests found it. The gentleman found out my father was staying in the hotel and made sure the wallet (and its contents) got back to my father. I would have bet against something like that happening in a casino. If you're looking for a nice, but reasonably priced hotel downtown, you're there. Oh, and If you're going during March Madness, book early..." }, { "user_review_posted": 541, "user_total_helpful_votes": 186, "expertise": 0.0015588151373320002, "user_cities_visited": 302, "review_days": 0.657721796276013, "helpful_class": 0, "review_text": "I was really disappointed to stay in this hotel. The rooms are in a very old style from the 70ies. When I arrived, no one helped me with the luggage or one day later to get a taxi. Really bad service. Every day there are big buses coming with Chinese and Japanese groups. You can imagine the noise in the lobby. The breakfast was good and the pool was surrounded by construction work. Not coming again." }, { "user_review_posted": 27, "user_total_helpful_votes": 20, "expertise": 0.0034858868578380004, "user_cities_visited": 98, "review_days": 0.462212486308871, "helpful_class": 0, "review_text": "We used the Kieki club for a couple of days during our stay. I cannot say enough good things about it! Lek was amazing with our son! He wants to go back! He went on the excursion day to the Zoo and the aquarium and then he did the camp day with the canoe/surf lessons. The added touch of sending us photos of his adventures was a HUGE plus. IF you are going to this hotel and have children look into the kids club - not just so you have some time to yourself but for them! Its awesome!" }, { "user_review_posted": 67, "user_total_helpful_votes": 14, "expertise": 0.0009041189286930001, "user_cities_visited": 45, "review_days": 0.6555312157721791, "helpful_class": 1, "review_text": "About 2 blocks of the Vegas strip, quiet clean nice sized room. Typical Marriott quality. Room has small refrigerator and microwave. Not glitzy and no casino which is exactly what I wanted. Easy access from airport via taxi. Very short walk to the main strip." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.8220153340635261, "helpful_class": 0, "review_text": "Stay 2 nights at centara grand bangkok, last day check out ask for 1 hour late check out but not allowed, very dissapointed just 1 hour but not allowed, stayed alot of 5star hotel this is the 1st one not allowed to late check out ,is it a 5 stars hotel?? I think that only an hour late check out is just a small request" }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 6, "review_days": 0.566265060240963, "helpful_class": 0, "review_text": "Impeccable japanese styled rooms, wonderful room service & cleaning.It's just too bad that the main road outside the hotel is a little narrow, need to be careful if you are pushing a stroller. But the complimentary transport to BTS station & hospital is very convenient & comfortable. Thank you." }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 7, "review_days": 0.18619934282584802, "helpful_class": 1, "review_text": "I can't say enough good things about the staff at Hotel Lincoln. Michael greeted us at the front desk with a smile, and asked where we were from and what brought us to Chicago. We told him that our son and his wife just had a baby about 5 minutes ago and we were dropping off our bags and headed to the hospital. He asked if we had transportation yet and said \"it would be my honor to buy you an Uber ride to the hospital\". We had our ride in under a minute and when we got back to the Hotel he asked to see pictures. I'd challenge anyone to post a story about better front desk service. Oh, the room and restaurants are great too! Michael deserves a big fat Christmas bonus this year!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.440306681270536, "helpful_class": 0, "review_text": "The service and the personnel is great. Always with a smile and ready to serve you. It's a real gem in Waikiki's history hope they never change anything. The only thing needs to be upgraded is the food menu at the mai tai bar. Other than that is great all the way" }, { "user_review_posted": 20, "user_total_helpful_votes": 16, "expertise": 0.00377358490566, "user_cities_visited": 165, "review_days": 0.014238773274917, "helpful_class": 0, "review_text": "Great locationGreat staffFantastic model allowing all sizes of animals particularly not placing a size restriction on dogs.Super friendly and helpful staff.The Sazerac restaurant was amazing, the ham platter was brilliant.Definitely will come to this hotel again.Fantastic Seattle Hotel!" }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 2, "review_days": 0.169769989047097, "helpful_class": 1, "review_text": "This was my first time to Vegas and I did my homework of where I wanted to stay on the Strip. I felt the BEST WESTERN PLUS Casino Royale was the right price and location for me and my husband. First of all it's located in the center of the strip (across from the Mirage). Second there is no resort fee; I have an issue with being charged for a newspaper and wifi and the use of other things that other hotels (like this one ) consider an amenity. BONUS they also have a coffee maker and fridge in the room. If you are looking for a very clean room, good staff,and great location then this is your hotel. I will warn you the casino is rough but lively. I really enjoyed my stay here." }, { "user_review_posted": 52, "user_total_helpful_votes": 26, "expertise": 0.002317113538563, "user_cities_visited": 16, "review_days": 0.46002190580503804, "helpful_class": 0, "review_text": "Our entire family, from grandsons to grandparents, thoroughly enjoyed our stay. The staff was exceptionally helpful and courteous. We still remember Loida of the kitchen staff. She went out of her way to make sure that our family was well taken care of. Exceptional service!There is a concierge at the hotel who will help you make arrangements and is an excellent source of information. He helped us make local travel arrangements with Mohammad who drove a large SUV--really convenient since there were six of us. We really enjoyed the Monday-Tuesday-Wednesday evening \"get-togethers\" at which the hotel staff serves complimentary snacks and beverages. The comment of our eight-year old grandson sums it up best: \"Papa, the next time we come to Washington, can we stay here please.\" I'm sure that we will!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 28, "review_days": 0.36144578313253, "helpful_class": 0, "review_text": "Sarah at the front desk was awesome! I was skeptical of taking an Uber at 4am so Sarah booked me a car service to make my life just a bit easier! Everyone was so great at Aloft I would stay there again!" }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.872946330777656, "helpful_class": 2, "review_text": "This hotel is the best hotel we have ever stayed at.. from the minute we were picked up from the Airport by the hotels chauffeur we knew how amazing this hotel would be. The staff were brilliant and couldn\u2019t do enough to help, this was all staff and a big thank you to the exec lounge staff on the ground floor...the exec pool where you get a cool box with ice water and cold towels was a good touch! The hotel was so clean!!! We never heard any building works for anyone who is worried...Best fish and chips at D&A and Zheng He\u2019s was the most amazing Chinese we have ever eaten, a must go also is to La Parrilla. One note I do have to mention as you will need a credit card as 7000 dirhams will be taking from your card when you check in, something we were not made aware of. Thank you to everyone at Jumeirah Beach Hotel for making our 1st Wedding Anniversary so very special.... we will see you very soon!!!" }, { "user_review_posted": 56, "user_total_helpful_votes": 15, "expertise": 0.0011900821235470002, "user_cities_visited": 24, "review_days": 0.13417305585980202, "helpful_class": 0, "review_text": "We stayed here when we ran the Nike Women's Half Marathon. The hotel is across the street from the waterfront. You can walk to most anything you need and Uber or trolleys there when you need a ride. Our room was a comfortable but not over spacious with a Nautical theme.There is a spa around the corner I found through Groupon and would HIGHLY recommend a Thai stretch, especially if you are a runner. Royal Thai Spa 685 North Point St. It was clean and very pleasant.A few blocks away is the Hollywood Cafe. Trust me on this one...treat yourself to breakfast here. It is casual but good and the portions are huge. Unless you have a refrigerator, plan to split an entree or leave some on your place. Also try to make your way to the Buena Vista Cafe for an Irish Coffee (or two). they also have a good breakfast, but get there early because people are lined up to get in." }, { "user_review_posted": 22, "user_total_helpful_votes": 15, "expertise": 0.003199823458016, "user_cities_visited": 16, "review_days": 0.26889375684556405, "helpful_class": 0, "review_text": "I might be writing this prematurely, as we are still at the hotel. We chose this hotel due to the location, close to the Burmrungrad Hospital and all the great stuff in the area. However it is a very busy area. As always when shopping online for a hotel, you should never go by the hotel website, it will always look the best. The room we booked was the Studio Executive, it looked great in the photos. It is rather small, but doable for what we need. We had no hot water the first day and still am not sure it is fixed. Had to ask for more pillows as the room came with two tiny pillows on a semi hard bed. The staff is very helpful! I have gone to the front desk a few times now and they are more than willing to help! I will say the prices is great and the pool is clean! Keep you posted on the remainder of the stay." }, { "user_review_posted": 53, "user_total_helpful_votes": 32, "expertise": 0.002820924388817, "user_cities_visited": 47, "review_days": 0.326396495071193, "helpful_class": 0, "review_text": "We are really disappointed with this hotel. We payed extra for a view of the city or the bridge but the room's view was poor as we were given the lowest floor possible with a speck of a view of the bay. Not one member of staff spoke to us as we came and went during all 3 day visit. Not a good morning, a good afternoon nor a good night. The doormen didn't open one door and stood chatting on the steps. Really poor customer service.The rooms had free coffee but no water. Which again is disappointing as we have stayed in the London Intercontinental - water included and the Rome IHG water included and replenished every day.We spoke to the desk clerk on leaving and he apologised about the service and gave us the night managers card to speak to 'if we were ever in town again'. As we came from the UK and it was a once in a lifetime trip I don't think so.Very disappointed." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 2, "review_days": 0.923329682365826, "helpful_class": 0, "review_text": "The room was very small and our view out of the (dirty) windows was mainly towards a cement balcony without any flowers or anything else that would make it look nice and 5-star worthy (I believe this is only an issue on the floor that we stayed (8th floor). The other floors either have real balconies or no concrete walls in front of the windows.) The room overall was in need of some deep cleaning. The common areas are wonderful, the location great, and staff is super friendly. But for 300$ a night (and a 50$ per night valet fee) it is just not worth the price." }, { "user_review_posted": 52, "user_total_helpful_votes": 15, "expertise": 0.001290114497661, "user_cities_visited": 17, "review_days": 0.09638554216867401, "helpful_class": 0, "review_text": "Small but all you need, clean, quiet, buffet breakfast and convenient for downtown Waikiki. No car needed, beack a short walk away. Not terrifically expensive which is why we chose it. Fridge, microwave and coffee machines in the room. Small pool which was secluded and quite adequate." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.174151150054764, "helpful_class": 0, "review_text": "...weak internet supply. Wlan slow and instable, had to go to starbucks to work... Everything else is fine, actually hard to believe that a venue of this overall quality lacks suficcient internet supply." }, { "user_review_posted": 19, "user_total_helpful_votes": 5, "expertise": 0.001167267722434, "user_cities_visited": 14, "review_days": 0.23877327491785302, "helpful_class": 1, "review_text": "This place was a waste of my money. I ended up in a smoking for six nights. They could not move me to another room, though they would upgrade me to another room for an additional 20.00 per night. My friend could not stay in the room, she moved over to Harrah's. Considering the fact that she is asthmatic I didn't blame her. I had already paid for the room and didn't think they would give me my money back. The front desk lacks any type of compassion or customer service skills. Check in was difficult at best. Luckily for me Check out was quick! Never again will I grace Ellis Island Super 8 with my presence." }, { "user_review_posted": 399, "user_total_helpful_votes": 199, "expertise": 0.002311029698266, "user_cities_visited": 362, "review_days": 0.295728368017524, "helpful_class": 1, "review_text": "We enjoyed our stay here very much. Loved the small size hotel compared to the extra large ones on the strip. The regular room in the ivory tower was decent. There is a small food court, a movie theater and nice restaurants. Went to the movies twice! The service at the pool and bistro buffet was a hit or miss. Don't eat at the buffet for breakfast, the selection was limited and the food wasn't too good. Can't expect much from a $10 breakfast. The omelette station was good. There is a resort fee that covers wi-fi and whatever else. Across the street there in the Gold Coast Casino that has authentic Chinese food at Ping Pang Pong (long line during lunch). We also stumbled across a bowling alley too at Gold Coast. It was clean and empty during the weekday around noon so my kids bowled a few games. A must try restaurant is Cafe 6 at the Palm Residence. Great tasting burger and shakes! Happy hrs are available at some restaurants and bars, wish we had babysitter." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.524644030668127, "helpful_class": 1, "review_text": "I walked into the front desk asking if it was possible to check in early I came around 1:00pm because I saw another couple being checked in early (they were white) the girl at the front desk her name was SHERRI was so friendly and respectful to this other couple. So I waited until she was finished and asked her if it was possible to check in earlier, her smile that she had for the couple previously instantly turned off once she started speaking to me. She spoke to me with so much attitude and disrespect I couldn't even believe it... I read so many good reviews about this place and was in shock when she was so rude to me. I booked a special room because it was my boyfriends birthday, I paid extra for a room with a terrace and a jacuzzi. When I asked her for the room I had requested and paid for she told me \"we don't have that room, it's under construction\" I asked her what was I suppose to do and her response was \"I don't know\" I said what was I suppose to do? she did not care to help me whatsoever and was giving me soooo much attitude for NO reason. Mind you I am Sri Lankan and I definitely felt a lot of racism towards me when I experienced this. Little did she know I work for a travel agency and I called them and explained to them what was going on.Once the agency called ...Maria answered the phone (thankfully) and was very kind and patient with me telling me we do have your room available and she will get it ready as soon as she can. And SHERRI inserts her uncalled comment saying \"Regular check in is 4 so you have to wait until then like everyone else\" I got so mad when she said that because she wasn't saying that to the white couple who she checked in at 1pm. But after that Racist girl named Sherri went home for the day Maria Silva did everything she can to make up for such a horrible check in expersince. Maria was always polite she understood ho I was feeling and agreed I should have not been treated like that. Maria Silva is a perfect example of how a person should be. Also Rob Berger was very kind to us every time we saw him. Overall if Kimpton Would like to keep up there good rep they should not hire racist people like Sherri... I'm from Canada and I have never experienced something like that in my entire life. Please give Maria Silva and Rob Berger my kind regards they were amazing and they were the ones who made my trip better!" }, { "user_review_posted": 70, "user_total_helpful_votes": 35, "expertise": 0.002317113538563, "user_cities_visited": 19, "review_days": 0.6308871851040521, "helpful_class": 0, "review_text": "This hotel appeals for those on a limited budget. It is filled with foreign tourists looking for a bargain. They have refurbished the lobby, obviously on a small budget. They are trying. The rooms were all done a few years ago. They are clean and cute. Bathrooms are TINY. The one elevator is small and slow. You could wait between 15 and 20 minutes for it sometimes. They desperately need to have new sheets in every room. The ones they have now have rough, minute balls on them due to washing and overuse." }, { "user_review_posted": 159, "user_total_helpful_votes": 82, "expertise": 0.002393448515874, "user_cities_visited": 73, "review_days": 0.571193866374589, "helpful_class": 0, "review_text": "This hotel was part of a deal before going on a cruise ship heading to Sydney Australia. We arrived at 8 a.m. on a Monday morning. We didn't expect to be allocated a room so early but we were offered a room we could get into straight away. I was asked if I was noise sensitive and I said that I was sure we could cope. We were very pleased to be able to have a refreshing shower after our overnight flight from Sydney, Australia. We did note that the room was a bit noisy but nothing out of the ordinary for a busy place. It wasn't until we got back to our room after dinner that we realised just how noisy the room was. My husband contacted reception and they said they would be able to move us the next day. We were due to go on an excursion around 9 a.m. but decided to check just in case there was a room already available. There was and we were able to move our things immediately. We were assigned a room on the 16th Floor which was the Elite Member Floor. I must say both rooms were quite small but very nicely furnished and the colourings gave a peaceful and calm feeling. The bathroom was well appointed with plenty of nooks and crannies to put our items. Even though we are not swimmers, we thoroughly enjoyed relaxing by the pool chatting and enjoying the peaceful surrounds . The bar was well located and we enjoyed many drinks at happy hour. Unfortunately breakfast was not that great and the staff seemed to be in disarray. We watched one couple walk out after telling the server they had waited one hour for their food. They were not happy. All in all I would certainly return and we thoroughly enjoyed our three night stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.799014238773274, "helpful_class": 0, "review_text": "We stayed at Embassy Suites for a fortnight in December (my wife and I and 3 kids). We had a one bedroom suite which was plenty of room for everyone although you spend most of your time outside anyway. The mini kitchen was also good for having an occasional night in.When we come back to Hawaii, we will stay here again. Great location, the breakfasts included and happy hours were an absolute bonus (loved the band) and the service from all fantastic.Would highly recommend to anyone travelling with family." }, { "user_review_posted": 32, "user_total_helpful_votes": 11, "expertise": 0.0015585347015330002, "user_cities_visited": 71, "review_days": 0.25520262869660404, "helpful_class": 0, "review_text": "While the staff are lovely and very helpful, I was very disappointed with this hotel. Apart from the bathroom not being that clean, with marks on the shower curtain and what looked like it could have been blood on the wall and ceiling, the room was a bit tired, there was now fridge and they no longer have room service. So if you want breakfast or anything else you either go down to the restaurant and box it yourself, go out and get it, or order from a food delivery website. The website made no mention of this fact (which all in all I find more than a little misleading), and therefore I didn't know when I booked it that this would be the case...and quite frankly would have gone somewhere else." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.028477546549835003, "helpful_class": 1, "review_text": "My husband and I stayed at the Royal Hawaiian for 5 nights. We had an amazing time. Our room was spacious and comfortable. We had a beautiful view of Waikiki Beach from our balcony. The food in the dining room was fresh and delicious. We had breakfast there each morning. The concierge helped us arrange outings to Pearl Harbor and the botanic gardens. This hotel is an easy drive to these sights and to snorkeling at Hanauma Bay. When we weren't out exploring the sights, the hotel was home. We swam in the ocean, relaxed in the heated pool, or sat on the rocking chairs in the courtyard. The staff was friendly and welcoming. It was the perfect vacation." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 6, "review_days": 0.6785323110624311, "helpful_class": 0, "review_text": "This hotel was perfect for our three day visit to San Francisco. A short walk to Ghiridelli Square, to Pier 39, and local sites. The concierge was pleasant and very helpful, helping me highlight our specific interest on a map to optimize our day trips. Efficient front desk, restaurant was nice, and the lounge was great for a couple drinks. Modern amenities and a spacious room for the money. We will gladly return." }, { "user_review_posted": 2, "user_total_helpful_votes": 7, "expertise": 0.016881827209533, "user_cities_visited": 2, "review_days": 0.551478641840087, "helpful_class": 1, "review_text": "hotel is really nice and service is outstandingthe \"amenity fee\" is simply insulting and not disclosed unitl after you check outhard to believe hotels still have this arcane gouging mentalityotherwise very nice hotelconvenient and clean" }, { "user_review_posted": 49, "user_total_helpful_votes": 13, "expertise": 0.0011776971629430001, "user_cities_visited": 82, "review_days": 0.052026286966046005, "helpful_class": 1, "review_text": "Stayed here end of March with my 3 boys. We originally booked 3 nights and extended it one day. The hotel staff was fabulous! Free breakfast was not part of the plan, so we brought our own cereal. They let us use bowls from the restaurant which was so nice. Just outside the hotel was a McD, Quiznos, CVS, and Starbucks. Very convenient. We saw all the sites in DC and even used the metro about 2 blocks away. Would highly recommend this hotel" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.244249726177437, "helpful_class": 0, "review_text": "Great location, friendly staff. Great coffee and beer. Walls thin, use the ear plugs. The website requires at least 200 words, so this is what I chose to type to take up space so my review would be printed." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.6319824753559691, "helpful_class": 1, "review_text": "We stayed at the hotel for one night in late February. The check in was fine and the room itself and lounge were lovely. However, upon closure inspection, the hotel overall was tired and tatty. For example, birds nexts covered the columns by the pool over head and overall the paint work is of the buildings exterior wasn\u2019t great. Furthermore, the noise level in the room from the street was incredibly high which I thought odd since we were on the 57th floor and had stayed in other Bangkok hotels on lower floors and not experienced this.Overall though, the hotel was a little soulless and lacked the charm that a lot of Thai hotels have. Staff were often hostile and pretentious and the hotel had an overall feel of stuffiness. It may attract a certain crowd but wasn\u2019t for me. Generally style over substance." }, { "user_review_posted": 16, "user_total_helpful_votes": 15, "expertise": 0.004441134282246, "user_cities_visited": 12, "review_days": 0.291347207009857, "helpful_class": 1, "review_text": "Let me start off that SF has gotten crazy with its prices for hotel rooms and the Omni is great for the market price. The customer service was incredible at all levels: house cleaning, front desk, bell men, and valet shined. The hotel doesn't have a gift shop to get forgotten toiletries but the front desk had free items behind the counter in case you forgot your tooth brush which happened in our case. They gave us free bottles of water as well which was nice. My only knock against the hotel was that they didn't have free wifi in the room. They wanted to charge an additional $15. At $375 a night for the cheaper rooms this should be part of your stay and not additional charge. Overall, great location & super hospitality." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.00328587075575, "helpful_class": 2, "review_text": "Very nice hotel in good position. Really friendly staff. Meals good prices especially full breakfast at only $17.Staff out in the snow chasing down taxis. Really appreciated. Tipped of course.Could easily walk to the BigBus tour which was also good. Or not too much cost for a taxi." }, { "user_review_posted": 45, "user_total_helpful_votes": 1420, "expertise": 0.153088871725084, "user_cities_visited": 164, "review_days": 0.771631982475355, "helpful_class": 2, "review_text": "The plus about this hotel is that it is right in the airport so you don't have to fuss and worry about a shuttle or taxi. The room was a nice size and it was clean. I've seen other reviews where people say that they had roaches or talked about the cleanliness, but we didn't have any issues. We only needed the room for 1 night because we had an early flight out the next morning. The staff was friendly. If you just need a place to lay your head for the night then you won't be disappointed." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.801752464403066, "helpful_class": 0, "review_text": "This was the coolest restaurant i\u2019ve ever been to. You choose the meat of your choice and you have the option to grill it yourself with a beautiful sunset view to admire while you wait for it to cook. Junior assists you to ensure the amazing taste of everything we\u2019ve had! The server Tomu was the friendliest and most attentive server i\u2019ve had in awhile. Couldn\u2019t have asked for a better first experience in hawaii. If you\u2019re anywhere near the area, you need to make this a stop!" }, { "user_review_posted": 157, "user_total_helpful_votes": 103, "expertise": 0.0030747260331250004, "user_cities_visited": 68, "review_days": 0.9479737130339541, "helpful_class": 1, "review_text": "I stayed in this property ten times in the last 8 years. All the stays were very good.Unfortunately, my last stay was not at all as good as the pat stays at Sofitel Chicago.Too many issues during my stay which really ruined my 3 nights at the property. Food quality has dropped and housekeeping has rooms for improvement.I conveyed my concerns to management, but it was too late, as our last night was really terrible and ended our vacation on a bad note.I hope the hotel's management could take back this property to its better days." }, { "user_review_posted": 258, "user_total_helpful_votes": 150, "expertise": 0.0027122801885500003, "user_cities_visited": 334, "review_days": 0.037787513691128004, "helpful_class": 1, "review_text": "It was a Four Seasons Hotel until 28 Feb 2015, and overnight it became Anantara.We stayed in its first week of being an Anantara, and most of the staff are still from Four Seasons. I have always loved the hotel lobby and it still feels the same as you step in...colonial old-school grandeur.The rooms, however, do need some renovation. You can feel the age, so that's making me unwilling to give it a perfect 5-stars. The good thing is I have heard that they are planning a major renovation later this year.Location wise, it is very convenient, with the BTS station 50m off the front of the hotel. And if you are into food, it would be interesting to know that Gaggan (the progressive Indian restaurant that is newly crowned #1 in the Asia Top 50 restaurant 2015) is within walking distance from the hotel." }, { "user_review_posted": 107, "user_total_helpful_votes": 74, "expertise": 0.003247258804154, "user_cities_visited": 88, "review_days": 0.113362541073384, "helpful_class": 0, "review_text": "I have been to Vegas hundreds of times & always stayed FAR AWAY from the strip.Having parents who lived there,we avoided going to the strip unless it was for a show..so we bought Mariah Carey tickets for Caesars Palace & were looking to stay close to the show.The Nobu is a great location...peaceful,attentive staff & if & when I go back again & have to stay on the strip,it will be there!they make you feel special." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.608433734939759, "helpful_class": 0, "review_text": "I\u2019m first time Emirates grand hotel my friend I see room is vary nice clean and I want something he can given one time is a wonderful services going out in dubai I ask any good looking nice par out his name is munjurul housekeepers im rally happy I can like in this hotel management . Thanks to all Emirates grand hotel staff" }, { "user_review_posted": 83, "user_total_helpful_votes": 57, "expertise": 0.003223752341374, "user_cities_visited": 166, "review_days": 0.200438116100766, "helpful_class": 0, "review_text": "My wife had a conference at the Sheraton Convention Center so I tagged along. Seattle has been on my bucket list for a long time and it did not disappoint and neither did the Sheraton. The hotel is in such a great location, could walk to almost everything just make sure that you have your rain gear and umbrella. The room was large, very nice bedding, all of the staff was very attentive. The concierge staff was awesome, always had some good ideas for checking out the city. Nice pool, and steam rooms and fitness center. If We returned, conference or not, I'll be staying at the Sheraton..." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.654983570646221, "helpful_class": 1, "review_text": "The hotel has been great. Very clean, and spacious room. Check in was seamless and Sarbi & Marie were of much help.Should stay here if you are looking for something nice, easy and clean to stay with." }, { "user_review_posted": 319, "user_total_helpful_votes": 115, "expertise": 0.0016398619624310002, "user_cities_visited": 159, "review_days": 0.057502738225629006, "helpful_class": 0, "review_text": "Just of Sukhumvit road this hotel in quiet soy 18. Just a two minutes walk to sky train station but taxis available at hotel. Many interesting restaurants in hotel area between soy 8 up to soy 33. Several nice shopping malls in walking distance from hotel.Hotel pool is ok with many chairs to relax. Small but well equipped gym next to pool. Showers and sauna available at pool free of charge.Lobby is fine and front desk employees friendly and helpfull.Rooms are large and have all the bells and whistles you can find in any good hotel room. Hotel is clean and room service team is doing a good job.Free wifi in hotel . Works fast well there wifi.Maybe the only negative remark i could write is that maybe some parts of this hotel , such as the elevators , carpets and maybe furniture in the room should be changed or better changed with new material as they are showing age but this is a personal opinion not shared by my friends traveling with me.Hotel has several restaurants have not visited any this time but have in the past . Italian res was nothing special but inidan res is nice.Have enjoyed my stay will surely be back soon." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 33, "review_days": 0.774370208105147, "helpful_class": 0, "review_text": "I had two stays here on a recent trip, and I have mixed feelings on this hotel. Firstly, the hotel itself is fantastic. The rooms are great - I stayed in 3 different types (not by choice). The pool deck is relaxing. The breakfast was excellent and great value. The staff are friendly. And the bar out the front is a good spot to watch busy Bangkok do its thing with a cold beer in your hand.However, their booking system and room management is a little chaotic. I arrived on my first night after a long flight and taxi ride to discover that despite having booked a king bed, they only had a twin room for me. It happened that that night the hotel was also at capacity, so there was no option for an upgrade. The staff were apologetic and upgraded me to a nicer room with a king bed the following morning.Satisfied with this outcome, I booked another night the following week when I would return to Bangkok again. Here's where they lost points on the review. I booked the second night at the front desk. The staff knew I'd had a problem with the room booking previously. I confirmed with them that this next booking would have a king bed. I was assured it wouldn't be a problem, notes were left on the booking.I arrived to check in at around 4pm the next week and... \"Sorry sir, we only have a twin room for you\". I complained that this was the second time this had happened in a week. And with a bit of protest, they managed to find a king room within a few minutes of looking. So I have no idea what was going on. But based on the furious clicking through their booking system each time I've checked in, I'm not sure they did either - I don't think it's a great tool for managing a hotel.The bed issue aside, it's really nice hotel and a great spot. If you want to be close to the mayhem of the Nana bar district, with access to the Skytrain at your door, and loads of restaurants nearby - this is a good choice." }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 5, "review_days": 0.039430449069003004, "helpful_class": 0, "review_text": "The hotel was extremely helpful throughout our stay. Mark, Christian, Lawrence, Glenn, and Latoya were very helpful providing information and accommodating to our needs.Breakfast was great and rooftop view was good at all times. I would definitely stay here again.TomDallas, TX" }, { "user_review_posted": 122, "user_total_helpful_votes": 52, "expertise": 0.001958964841736, "user_cities_visited": 41, "review_days": 0.632530120481927, "helpful_class": 0, "review_text": "Stayed here for four nights at the end of our Thailand holiday and loved every minute of it. Can't say a thing about this Hotel in a negative way. Everything was fantastic. From our booking in to our booking out was fantastic. Great room and big comfy bed. Everything in room and bathroom you need other than Iron and ironing board which you can get delivered to your room if you ask for that at reception. Lovely lounge and bar. Great choice of restaurants to choose from. Great breakfast with really good selection of food to suit all tastes. Lovely Spa, Gym and Pool with Bar that also has a Happy Hour. Sauna in the changing room. Fantastic Staff in every department. I would like to give a special thank you to the Gentleman who booked us in, I think he may have been the front desk manager and also if you need any help with anything speak to Janpoin R ( Not sure if I have spelt his name correct )at the concierge desk as he is very helpful. We will definitely stay here again and would thoroughly recommend here." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.560240963855421, "helpful_class": 0, "review_text": "Was very happy with the booking; elegant lobby and room had great views of the Bay. Location was walking distance or a short uber trip (<$10USD) away from a great deal of restaurants and attractions. Only downside was the room service food was just ok, given price and reputation of the hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.5591456736035051, "helpful_class": 2, "review_text": "First time in Chicago...we really enjoyed the hotel's staff, location, and history. The room was clean, efficient and charming with a great shower. The staff was extremely helpful and informing about the area. Will definitely be back...Thank you for making our first Chicago visit an enjoyable experience" }, { "user_review_posted": 1, "user_total_helpful_votes": 18, "expertise": 0.087277943285887, "user_cities_visited": 1, "review_days": 0.14512595837897002, "helpful_class": 4, "review_text": "Me and my husband have stayed at this hotel over 5 times and is always our first choice as it is in the heart of Waikiki, right on the beach and close to all restaurants. This year we took our 2 year old daughter with us as a last family holiday before our new baby arrives. We paid for the room in full but the hotel also reserved the whole room amount again. We went to another part of the island for a few nights and then returned to the Outrigger for our final couple of nights before coming home. As the hotel had still reserved the full rate of the room we had already paid in full the first time our credit card that we left at the desk did not have enough funds. The manager came up to our room and asked us for full payment and if we were unable to pay we were to leave immediately. I was 6 months pregnant and with a 2 year old with no where to go and did not know where the money out of my account had gone. I asked the manager if he could just give me 30 mins to try and sort something out. I phoned my bank and they informed me that the Outrigger had my money on reserve which meant I could not access my funds until they released it from our first stay. I informed the manager who apologised by giving us a box of cookies and said that this error has happened before due to an in-house computer glitch. Firstly, why did he not check this before demanding we leave the premises and secondly a box of cookies did not make up for the way we were treated which ruined our whole holiday we saved up for years for. Very disappointing and unprofessional." }, { "user_review_posted": 187, "user_total_helpful_votes": 107, "expertise": 0.0026676013006990003, "user_cities_visited": 64, "review_days": 0.517524644030668, "helpful_class": 0, "review_text": "If staying in Chicago, you will find everything you need for a break\\business stay at the Radisson. This tower hotel is architecturally quite beautiful, 20 mins from the Blue line subway (O'Hare direct); a walk to the lake shore and the famous Art Institute. Every room has a view from thus altitude.The rooms are tidy and well-equipped for a stay, the facility features a running track and two pools for R&R. There is a lovely terrasse for BBQ and seating, all right in the heart of the city yet removed from the hustle and bustle.I could not give 5 stars, however. Despite pleasant staff, it is impersonal and the prices shoot up with weekday conferences ($5.80 for an americano I anyone?). Bar prices are excessive too. This writer gave $90 for 2x pizza and 3x beers... not being mean, this experience discouraged me from trying the more formal Filini restaurant on site. There are ample alternatives locally, so the visitor won't be stuck. Would happily stay again when in Chicago." }, { "user_review_posted": 24, "user_total_helpful_votes": 5, "expertise": 0.000901099709441, "user_cities_visited": 9, "review_days": 0.9939759036144571, "helpful_class": 0, "review_text": "Our family stayed at the Melrose for 4 days during a cold winter spell in Washington. The highlight of our stay was without question the breakfasts each morning hosted by Sofiane. He regularly went out of his way to accommodate my family each day and made us fell like we were the only guests in the hotel. I would recommend the hotel and restaurant without reservation" }, { "user_review_posted": 52, "user_total_helpful_votes": 138, "expertise": 0.012773831045926, "user_cities_visited": 332, "review_days": 0.375684556407447, "helpful_class": 4, "review_text": "Had to be in Washington DC on short notice.Hay Adams, Four Seasons and the Jefferson booked solid.My secretary contacted Trump International.Got an Ivanka Suite at 50% off the listed rate.Interesting lobby....sort of a Jackson Pollack, MC Esher redo of some classic architecture.And the chandeliers hanging from the steal beams....good gawd...who thought of this.Tourists in shorts and fanny packs gawking and trying to five finger discount a coaster or swizzle stick, emblazoned with a \"T\"I didn't eat there...Taddich Grill was beckoning.The room....uuuhhh, he tries so hard, but it just comes off as Vegas show off cheap.The furniture is pressed particle board, painted black and gold.Sheets were decent quality, but the incessant \"T's\" everywhere was much, too much.It just felt....unsavory...when I mentioned at my meeting that I was staying there, the room broke into laughter." }, { "user_review_posted": 33, "user_total_helpful_votes": 32, "expertise": 0.004597447497149, "user_cities_visited": 16, "review_days": 0.47371303395399705, "helpful_class": 0, "review_text": "I recently stayed at the Hay-Adams with my daughter for a 2 night whirlwind getaway. We were both impressed with absolutely everything about this incredible boutique hotel. From the moment we checked in, to find that our room was available earlier than anticipated, to the friendliness of each and every staff member, to the sumptuous room and amenities, we found that the stay was worth every penny. The concierges go out of their way to answer questions, accommodate requests and ensure that every need is met. The room was beautiful , comfortable and meticulous, and the superb location allowed us to access all of the things that we wanted very easily. Exceptional in every way!" }, { "user_review_posted": 31, "user_total_helpful_votes": 17, "expertise": 0.0025520282751910002, "user_cities_visited": 214, "review_days": 0.6708652792990141, "helpful_class": 1, "review_text": "The Drake - stately, historic, elegant - still very old-school - reminiscent of The Waldorf and similar hotels in Europe. When you stay here you can drink in the ambiance of the past while enjoying the luxuries of the present. Excellent location and one of the best breakfasts around.I wrote the above in 2015 and it's still true today (minus the breakfast bit - since Drake Bros is now closed - although the exec lounge breakfast & view are still good).Of special note, the Drake staff are excellent! Warm, welcoming and efficient. We particularly appreciated Erica's personal assistance including providing an excellent room - and Patty's & Gerald's excellent service in the exec lounge.Always look forward to being in Chicago and staying at The Drake!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 19, "review_days": 0.336254107338444, "helpful_class": 0, "review_text": "What a wonderful hotel. I spent six days and six nights at the Capitol Hill. The room was elegant and spacious and it had a kitchenette. It also had an electronic safe which is very important to me. The price I paid for this spacious room was cheaper than in most places. When you consider the great location of this hotel you know you are getting great value for your money. The hotel is within walking distance of a lot of important attractions such as The Capitol, Library of Congress, the White House, Smithsonian Museums, etc. Breakfast was included with my stay and it was a great start of the day. Also, around the corner on Pennsylvania Avenue you will find other affordable lunch options such as The Burrito Brothers, Le Bon Cafe, We the Pizza, Starbucks, and the famous Good Stuff Eatery.The staff was very friendly and helpful. I mean everybody went the extra mile to make you feel at home. In sum, I enjoyed my stay at the Capitol Hill Hotel and it will be my first choice when I return to D.C next year." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.84775465498357, "helpful_class": 0, "review_text": "It was the first stop of our honeymoon, we arrived after two hours of being at the airport and flying from England we were a little tired... but drew at the front desk was lovely and as it was our honeymoon we got an upgrade to a skyline room. WOW.. the views were amazing. The hotel is in a perfect location to check out local eateries we went to mo\u2019z and houseskillet to name a few which were good value for the food!The room was amazing, the beds super comfy, Robert at the bar was amazing... I just can\u2019t find a fault. First time in the city and we will be recommending this hotel to anyone who wants to go to San Fran.We stayed for 4 nights and didn\u2019t have a car for this time, we used Uber and picked the hire car up at the end of our stay. You don\u2019t need a car in San Fran!" }, { "user_review_posted": 26, "user_total_helpful_votes": 10, "expertise": 0.001756932243526, "user_cities_visited": 16, "review_days": 0.684008762322015, "helpful_class": 0, "review_text": "We immensely enjoyed our recent stay st the Fairmont, this is truly a five diamond property and Fairmont should be proud to have their name on this hotel! Everything was superb from the front desk check in, to the beautiful upgraded room, which was a suite, to the wonderful fitness facilities that covered three floors, I\u2019ve never seen a bigger hotel gym in my life!Spacious, rooms are great, staff friendly, and the courtyard stunning!Thanks to the spectacular team at the Fairmont DC for a magnificent stay!" }, { "user_review_posted": 100, "user_total_helpful_votes": 61, "expertise": 0.002851153039832, "user_cities_visited": 50, "review_days": 0.5240963855421681, "helpful_class": 0, "review_text": "We like the renovations. The rooms look freshened up. The only thing I don't like is the toilet is too close to the shower and the toilet roll is too close to the toilet. It is hard to reach because it is so close. We find the California comfortable to stay at. It provides just clean comfortable rooms. No bells and whistles." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 52, "review_days": 0.095837897042716, "helpful_class": 1, "review_text": "I checked in on a Tuesday with a friend. We had prebooked our room at $149 a nite x 3 nites. The motel said they needed a card on file so I gave my card. They ran my debit card at that time for $1 to make sure the card was valid. We told the hotel mgr we wanted to split the cost of the room between the 2 of us and use each of our debit cards for our half. No problem, they said, you aren't charged till you check out.The 2nd day we were here, I was on my bank account site to make sure my paycheck was deposited. I saw where Ohio House ran $872 on my card. My AT&T automatic cell phone payment also posted to my bank. Both were negative transactions because I didn't have available funds.I immediately went to the hotel office. They first argued with me over the price of the room (but I had my proof of what I had reserved 6 months ahead) then they said this was normal procedure. Problem: we still had 1 more day left of our stay and had not checked out yet so why was my card being charged?!They said the way to correct the problem was to run my card for what is actually my share of the room ($261) and then the initial $872 would be \"forgotten\". Problem: it takes 48 hrs for the charge to be forgotten and because we were coming up on the weekend, another 2 days would be added to the length. Meantime my checking account was severely \"overdrawn\" and possibly 2 NSF fees totally $74 would also occur. I still needed money to finish my stay in Chicago plus money to get home.So the hotel ran the $261 thru my bank. They ran $261 thru my friend's bank for her share. We were told to come back the next day to let the hotel know the status of my bank account.We could have stayed in a 4 star hotel for $872 for 3 nites! Ohio House is barely a 1 star. Our room keys wouldn't work. We kept going to the office to complain and they'd reissue new keys. Finally on the 2nd day they put a whole new lock on the door. We had 1 bed (not 2) so my friend and I had to share a bed. You don't control your room temp (the office controls it). We were on the 2nd floor. We would return from being out and it would be 85 degrees in the room. The wifi doesn't work so we couldn't check email during our stay.The hotel made no kind of compensation for the problem they caused nor would they accept any responsibility. I have always stayed here but will never stay here again. Nor will I recommend this place to anyone ever again.And I still don't know how I'm going to finish my stay or get home since my bank account is in the negative. I would give no stars but have to at least click on 1 star for this review to post." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.6659364731653881, "helpful_class": 1, "review_text": "Wonderful place to stay! Very clean and very friendly staff. It is located directly on the beautiful Waikiki beach! The facility has several shops on the premasis for convienient shopping. Several restraunts as well but they are quite pricy! There is a convenience shop within easy walking distance down the street that is basically equiliant to Dollar stores here on the Mainland. It is called ABC store." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.292990142387732, "helpful_class": 0, "review_text": "At check in, Sara was beyond gracious and accommodating to the needs of my partner, who suffers from claustrophobia. She booked us into a wonderful room with an unobstructed view of the City. We watched the NBA Final game in the Maso Bar, where the staff was very helpful and the starters excellent." }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 9, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "We wanted a nice hotel in a good location at a reasonable rate. The Burnham Hotel exceeded our expectations.We arrived very early in the morning and they allowed an early check in, very early; without question or hassle.The hotel is beautifully renovated and offers a historical experience in the heart of fabulous Chicago.The room was comfortable, with large windows and a nice view of the city. I appreciated the comfortable bed and easily controlled temperature in the room.Enjoy the Atwood restaurant while you are there: Fantastic fare in a gorgeous setting, with a casual feeling.I highly recommend you stay at the Burnham Hotel" }, { "user_review_posted": 18, "user_total_helpful_votes": 6, "expertise": 0.001507962779065, "user_cities_visited": 15, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "Really Nice pooling place. Perfect located. We had dinner there.. the pizza was very bad. The rest, Thai dishes weer Fien, but nut acceptional. The staff was friendly.Perfect foto a beer or Brother drink but dont order pizza" }, { "user_review_posted": 64, "user_total_helpful_votes": 21, "expertise": 0.0014826768178300002, "user_cities_visited": 69, "review_days": 0.30777656078860904, "helpful_class": 0, "review_text": "This a fabulously quirky hotel with lovely facilities and friendly welcoming staff.Our room was gorgeous and also very clean as is the rest of the hotel.The location can not be beat right in Fishermans Wharf and has great transportation links.The cost of the hotel is not cheap and the car park costs are extortionate but i guess that is the price you pay for the City/location" }, { "user_review_posted": 25, "user_total_helpful_votes": 6, "expertise": 0.0010548383537460002, "user_cities_visited": 38, "review_days": 0.6555312157721791, "helpful_class": 1, "review_text": "The Cow Hollow Inn and Suites.the check in process was really easy thanks to the excellent staff in reception, the room was a good size and very clean, after being in the room for 5 minutes the phone rang and it was the receptionist wanting to know if we would like a suite instead of two separate rooms for roughly the same price, we hadn't thought about a suite as we were two families, but we considered and asked if we could see the suite. So 20 minutes later we moved from our standard rooms to the suite as it was big enough for me and my wife and my brother-in-law and his son, it actually made things easier for us. just the fact that the lovely lady in reception could suggest the swap was excellent. I wouldn't choose anywhere else to stay if and when i return to San Francisco, excellent service provided by all the staff and on top of all that they have somewhere to park ." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6955093099671411, "helpful_class": 0, "review_text": "Seriously 5 stars to Sarah and Carlos! They were so fun to visit with and provided great service! Also had great suggestions for drinks! I will definitely come back to visit if ever in DC again! \u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f\u2b50\ufe0f" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.105695509309967, "helpful_class": 0, "review_text": "Before I booked this hotel and read the reviews. They were not bad, but one stood out the most. The woman booked her room and when she got to the hotel her room was given away, so that became my fear. I decided to take a chance anyway and I am happy I did! I checked in at 6:00pm on July 10, 2015. The check in process was very fast and all the staff was friendly and professional. I walked into my room and was happy to see that my room looked just like the pictures online. The room was nice and clean. The bed was comfortable and better than my own bed which is a plus. I called down on my last day to get towels and washcloths and was surprised when I got a knock on the door literally 2 minutes later. My boyfriend and I can't wait until our next visit to Silversmith." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 32, "review_days": 0.20646221248630803, "helpful_class": 2, "review_text": "Family of 3 (2 adults & 17yr old) staying 6 nightsWell located on Collins next to Collins Park so reasonably quiet and peacful.Valet and reception staff friendly and helpful.Property is clean and modern.Not a hotel. It appears to be a number of investment apartments that are managed on behalf of the individual owners. Whilst this in itself is not an issue it does mean that each apartment is differently decorated and furnished to slightly different standards. Also the apartments are in a different state of repair so if you are not happy with your allotted apartment ask to see another.Ok so the bad first.1st apartment... The Sofa bed mattress for our 17yr old son was approx 3 inches thin and all of the mattress springs were more than just visible. Desperately uncomfortable. The hotel manager arranged for a single bed to be provided and graciously agreed to waive the usual $50 a night charge for this. Unfortunately this wasn't exactly what we had envisaged when booking a clean modern apartment as the bed was permanently in the way. Only one of 2 bed side drawer units worked and there was no other clothes storage apart from a chest in the bathroom - Weird and insufficient.The apartment had also been redecorated in Grey and Aubergine so felt small and dark. This was exasperated by a missing ceiling light and felt very uncomfortable with the extra bed in the lounge.We complained and were moved the following day when they had space.. Also given a bottle of wine. .. Nice touch.2nd Apartment Must have been 50% larger modern clean and white. Just like the brochure. (Might be the actual apartment in the brochure) Much better but similar problem with the sofa bed.Master Double bed had slats under the mattress missing so ended up sleeping in a hole until it was fixed. Safe stopped working. Shower Extractor fan full of midges. Black out blinds on some windows but not others making the ones there fairly useless as light streams in the other large Windows.When problems were reported they were promptly rectified but it would appear that this hotel operates a fix on complaint procedure rather than regular ongoing maintenance. All in all getting tired with low grade furnishing.Booking included breakfast but were were told on arrival it was only for 2 people. It is provided next door in the Orange Blosdom restaurant and quite frankly was a bit of a joke. All carbohydrates and fruits. Pancakes, waffles, breads, fruit salad. Coffee OR. Juice. That's it. Shame really because the restaurant prepared a wicked Eggs Benedict if you are prepared to pay for normal menu.Ok the GoodClean modern chic apartments with comprehensive kitchens and marble bathrooms. Separate shower and Bath. 2 sinks. All good as per the brochure.Great rooftop pool although it is above the car park and so can be quite smelly with car fumes if wind blowing in wrong directionGreat location next to Collins Park.Reception staff and valets very friendly and helpful.Good wifi.Own section on beach with 2 complimentary sun loungers.So would I stay here again. Maybe. If our son came and we needed the bigger apartment quite possibly but if it were only 2 of us definitely not. For the same price 2 people can stay in many of the great south beach hotels which all have better amenities." }, { "user_review_posted": 52, "user_total_helpful_votes": 12, "expertise": 0.0010100238501430001, "user_cities_visited": 17, "review_days": 0.266155531215772, "helpful_class": 1, "review_text": "There was a mix up with our room and it was not handled well at all. We returned to change clothes before dinner only to find all of our things had been packed up and were sitting behind the front desk!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.26834611171960504, "helpful_class": 0, "review_text": "We flew in on Friday and went straight to our hotel. We knew it was too early to check in (8am) and Elizabeth gladly took our bags and held them without adding any extra fees. While we were checking our bags, there was a sign that said $25 dollars extra for a suite and we chose to opt for a suite because we were on a vacation. After traveling the city and coming back around 3pm our room was ready and they upgraded us up to a suite for free.We asked the concierge about restaurants in the area and they provided us with ones they liked. The ones they provided were specifically non-touristy restaurants which we liked.Will go to a club quarters again when we travel because they were very easy to work with." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.24972617743702002, "helpful_class": 1, "review_text": "My wife and I have ended up at the Paramount several times int he past few years when it's time for date night in Seattle. Everyone is always very friendly, and the rooms are always clean.One of the best parts of this hotel however is the location. You are walking distance to just about everything worth doing in Seattle.Also, the hotel restaurant Dragonfish is surprisingly good. Check out their Happy Hour for sure." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 16, "review_days": 0.6133625410733841, "helpful_class": 1, "review_text": "I highly recommend the Lotus. It's in a wonderful location, if you don't want to be in the thick of things in Waikiki. It's across the street from a large park where they offer a morning yoga class. It's easy to get to the beach and the hotel offers towels, chairs, and snorkel equipment.The staff is lovely. Everyone is helpful, friendly and professional. When we arrived, they were serving wine in the lobby which was a nice surprise.Our room was clean and well appointed. We had a view of Diamond Head in one direction and a snippet of the ocean in another. Sitting on our lanai in the afternoon was delightful.We look forward to staying at the Lotus on our next visit." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5268346111719601, "helpful_class": 0, "review_text": "Whether traveling solo or with my family, this is my preferred hotel to stay in. We have been fortunate to have a view room most of the time, and we love watching the float planes and water related activities; a nice transition from Eastern Washington." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 4, "review_days": 0.547645125958379, "helpful_class": 0, "review_text": "We booked in here after reading about it in a guide book (admittedly ten years out of date so things have probably changed). The room was clean although quite small. The view our the window was nondescript and there were so many rooms that it felt a bit like you were a statistic rather than a person. The staff were very polite and helped us with any questions we had. Breakfast was lovely if a bit on the industrial scale (needed with the size of the hotel).Wifi was pretty awful, I guess because so many people were trying to use it.Location was excellent, near Khao San Road but away from the main noise and hustle and bustle, and the 711 and laundry next door were very useful!" }, { "user_review_posted": 35, "user_total_helpful_votes": 47, "expertise": 0.006409104522312001, "user_cities_visited": 85, "review_days": 0.5980284775465491, "helpful_class": 0, "review_text": "Normally trip advisor is spot on. This time, no! How can this be called a hotel. No security, no service, no food.Had no idea it was a total construction zone. All food shut. The space looks awful outside with construction people crawling all over. The area we were in should be shut. The pool was freezing. Every other hotel has had pool warmer. Don\u2019t tell me it\u2019s because you are eco because I have solar heating for my pool. We stayed 3 nights and room was only cleaned 1 time.They had some stale bagels sitting out one day, looked like a free offering given the shambles of everything else. Nope, someone ran over very rudely just shouted \u201c20 dollars\u201d at me.Guy at front desk was super nice but everything else is a huge miss. Of the many hotels I have stayed in Miami this is by far the lowest. I regret the booking. Maybe after the construction wraps up it will improve. I would not pay more than $150 a night peak or $90 a night off peak in current state and lack of any employees.Oh yeah, the one time we used pool a maid tossed 10 towels off the roof without looking and almost whacked my kid, didn\u2019t even say sorry, just gave an oops look. Shameful.Just checked out and moved to kimpton epic which has started oddly much the same even though it\u2019s highly rated. Ugh, teaches me to ever go on a limb with bookings." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.291347207009857, "helpful_class": 0, "review_text": "Lovely small hotel with very friendly, helpful staff. Beautiful, large bathroom. Free wifi. Easy walking distance to many restaurants and shops. The only weakness is there is only a continental breakfast that did not offer a great deal of choices. All in all, I would happily stay there again" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.380065717415115, "helpful_class": 0, "review_text": "Great location for key Seattle sites, awesome staff, great complimentary breakfast, excellent upgraded room. Even the weather cooperated. Try to always stay at this chain whenever possible. Great price for the wonderful night we had." }, { "user_review_posted": 161, "user_total_helpful_votes": 98, "expertise": 0.002844820555627, "user_cities_visited": 163, "review_days": 0.8187294633077761, "helpful_class": 0, "review_text": "Several years ago we've stayed at the Ritz Chicago too, and because we liked the location so much, we decided to go back this year.The hotel was recently renovated, the lobby and the bar/restaurant look really beautiful now.This year we stayed for a week and we booked a spacious room with a great view. We had breakfast in our room, that was really nice, it was snowing a little, very romantic!The location is absolutely great. Everything is walkable, very convenient with so many stores and shops close by, when the weather is too windy to walk ;-)We would sure recommend the Ritz-Carlton Chicago!" }, { "user_review_posted": 28, "user_total_helpful_votes": 16, "expertise": 0.002663892435491, "user_cities_visited": 18, "review_days": 0.24917853231106202, "helpful_class": 0, "review_text": "The price was right, the 2 bedroom villa was perfect for 2 adults & 3 kids. Unfortunately, the weather was not so great, so we ventured out to Red Rock Cantou, the movies, bowling, the activity room to play pool & for the youngest 5yrs, ceramics." }, { "user_review_posted": 32, "user_total_helpful_votes": 9, "expertise": 0.001255103166721, "user_cities_visited": 15, "review_days": 0.512048192771084, "helpful_class": 0, "review_text": "The location is fabulous. Situated right next to The Central World Mall with their own I house movie theatre. Big C is just across the road and both Siam and Pratunam area is 10 mins walk away.Hotel breakfast is good with it's own Thai ice tea corner." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9348302300109521, "helpful_class": 0, "review_text": "Beautiful and cosy. Bed was the most comfortable and staff were very friendly. The gym and pool were inviting and very clean. Even the lifts were fast! I only get to these places for work conferences and amazed and envious for those who come for leisure. Thank you Sukosol!" }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.309419496166484, "helpful_class": 0, "review_text": "Pros: location.Cons cons cons: $60 dollars for parking, no free WiFi as well unless you feel like bashing your head talking to reception trying to make them understand that you should get free WiFi as it said on booking.com , tiny rooms, there was a empty toilet paper roll in the bathroom when we arrived?? Small dark stains on bedsheet, terrible view on floors as you can't even see the view of what we are paying for. No breakfast included either. Definitely not going be staying at a Hilton hotel again." }, { "user_review_posted": 96, "user_total_helpful_votes": 166, "expertise": 0.008284600389863, "user_cities_visited": 100, "review_days": 0.7168674698795181, "helpful_class": 0, "review_text": "MEETINGI would recommend this venue for meetings. Both the sales and banquet personnel were very helpful, accommodating, efficient and provided great service. They were very easy to work with and really tried their best to help us run a good event.ROOMI was \"upgraded\" to an \"Executive\" room. However, the room was small vs my expectations. I couldn't imagine what a standard room would be like. The decor was trendy. The lighting was not well thought through. The night light is in the bathroom. However, this is within your line of sight unless you close the bathroom door, which defeats the purpose.There was noise throughout the day (discounting the fire drill). There was continuous banging in the afternoon which I could hear very clearly even though my door was closed. When i left my room, i saw some people working on something on the floor some distance away from my room.Also, my room was directly opposite the lift. I felt a lack of privacy as anyone from the lift could see me open the door. I could also hear people talking loudly outside my room, perhaps as they exited the lift.MINIBARI thought it was a nice touch to offer a complimentary minibar - but the offering was quite minimal - a few soft drinks, 1 beer can and tea/coffee packets (not even green tea). There were no snacks as they claimed we could buy it ourselves and they did not want to waste food due to the expiry.POOLThe pool looked decent, but it was a very small area. I did not use it in the end.LOCATIONIt is a 5-10 minutes walk to the BTS. in the vicinity, there is some food and massage outlets.SERVICEGenerally good service. Concierge, Sales, Banquet were very helpful.I had some IT problem and the person assisting me in my room was helpful.The telephone operator and Front Desk were less friendly." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.823110624315443, "helpful_class": 0, "review_text": "Centrally located- walking distance to Union Square. A lovely boutique hotel with EXCEPTIONAL customer service! We were offered two free drinks upon arrival since the bar was not opened yet. We also were greeted with warm scented wash clothes upon checking in. Rooms are very spacious and beds are really comfortable. Hotel has a very positive and fun vibe to it for sure! Can't wait to come back when the bar is open. Thanks to the whole crew for making our stay in SF so special!" }, { "user_review_posted": 34, "user_total_helpful_votes": 57, "expertise": 0.008028765958551001, "user_cities_visited": 230, "review_days": 0.8274917853231101, "helpful_class": 0, "review_text": "This is a very nice hotel with incredibly friendly staff. Large pool area on roof with lots of chairs and towels. Location is great, only 2 blocks from the beach. I would stay here again.The bar is nice, not sure the $15 breakfast is worth it with beach restaurants so close.Great place!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.282584884994523, "helpful_class": 0, "review_text": "Have stayed here several times and have never had a bad experience. Front desk is personable and knew me by name after a few trips. Most recent experience was with Sara, very nice lady. Also the concierge offered me a water bottle to take to my room each time I went through the lobby." }, { "user_review_posted": 530, "user_total_helpful_votes": 250, "expertise": 0.002179710579403, "user_cities_visited": 158, "review_days": 0.788061336254107, "helpful_class": 0, "review_text": "I have stayed in a lot of hotels. This hotel has the worst bed of all of them. Remember that I Love Lucy episode where they stay in the shack on their cross country trip? That's the bed! When I complained I was told all the mattresses are the same. That may be but an elephant slept on mine. My hip and back got thrown out because of it. Not what you expect from a hotel in this class.On the plus side, you can't beat that location. Steps from a metro station, the White House and the hop on hop off bus stops right in front." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.19058050383351502, "helpful_class": 0, "review_text": "I only stayed for one night but I found that the hotel is conveniently located near major roads, good for getting in and out of the city. The parking fee was a little high but not much of a big deal.The staff were extremely friendly and helpful.The rooms were clean decent sized.I would consider staying here again the next time I'm in Chicago." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.5783132530120481, "helpful_class": 1, "review_text": "Nice room but big hidden fees at checkout, had to jump through hoops to get the compulsory 30% gratuity removed. The fee was never mentioned until I was checking out and the price was much higher than I was expecting!" }, { "user_review_posted": 187, "user_total_helpful_votes": 96, "expertise": 0.0023820186796990003, "user_cities_visited": 128, "review_days": 0.129244249726177, "helpful_class": 2, "review_text": "The best thing about this property is that it does not charge any resort fees.You would have to pay $10 for wifi if you want. There is no free wifi in the lobby as well. Th property looked little old and was not maintained that well. The restaurants also looked worn out the bar (Chicago brewing company )was decent. The other advantage is the meal and the drinks coupon you get if you are staying with them. This drastically reduces the meal cost. We stayed in this hotel primarily as we landed in the weekend and hotels on the strip were way expensive. Other thing it is in the heart of downtown Vegas and the entire Fremont street experience. So lot of buzzing activities through out the day" }, { "user_review_posted": 66, "user_total_helpful_votes": 77, "expertise": 0.005553716576556, "user_cities_visited": 28, "review_days": 0.9490690032858701, "helpful_class": 0, "review_text": "We booked here for 2 nights post Caribbean cruise. We arrived early and were welcomed by the front desk staff and immediately recognized as a HH member. Our room was not ready at this early hour but they offered to keep our luggage and call us as soon as the room was ready. She suggested we change and go on out to the pool or speak with the concierge about local attractions. A bellman immediately tagged our bags and locked them up. The concierge answered all our questions and booked the tours we were interested in and gave us directions. We were assured our room would be available whenever we were (unlike the Embassy airport...see that review).We continued on to our tour and received a call around 2pm that our room was available. We explained we were having lunch in Little Havana; we were told no worries.After finishing our tour we headed back to South Beach and were caught off guard in a torrential down pour! We were literally soaked to the bone. We were a bit embarrassed to enter the lobby dripping wet, but we\u2019ve received such compassion from the both of the front desk staff; we were given our room keys and all the necessary information needed and they even apologized that we had gotten wet!We arrived to our upgraded suite that was immaculate and so clean without the odor of cleansers. Hanging in the bathroom were 2 cozy bath robes...exactly what we needed. After changing the bellman delivered our bags and we were finally able to relax again and enjoy our ocean view!We went to the beach the next morning and enjoyed the included padded lounge chairs with covers, umbrella, towels and complementary bottled water. After a while servers came by with food & drink menus to see if we needed anything. The service and friendliness of these staff members were no less than any other member of the staff at this Hilton. Every single staff member from valet to housekeeping attendants were so helpful and genuinely cared that we had anything and everything we needed.This has the look and feel of a boutique hotel and I cannot wait to make a return trip!The cost of a Lyft from here to the Miami airport during Monday morning rush hour was only $24 plus tip. It would have been twice that or more for a taxi!Please check out this Hilton Bentley - you will have no regrets, I know we didn\u2019t.Thank you to the fine management and training staff that takes such pride in both the presentation of their staff and property!!" }, { "user_review_posted": 73, "user_total_helpful_votes": 38, "expertise": 0.0024168718513780003, "user_cities_visited": 111, "review_days": 0.7272727272727271, "helpful_class": 1, "review_text": "I can't understand how this gets four stars with all the top notch hotels in SFO. The lobby is small and dated, as is the restaurant on the 2nd/3rd floor. We had a room with a king size bed, which was a comfortable bed. The room had been renovation and like many Starwood properties it is more covering up and painting than actually a renovation. They painted, put in new carpet, some mis-matched ikea furniture that is supposed to make it look modern. Same 70/80's tub in the bathroom with mediocre water pressure. All the old doors and such still remained. The room was reasonably clean (counter tops and surface, but behind everything was dust, empty water bottles, etc.). The really sad part to me was that I have such fond memories of Le Meridien's being high end properties. They will nickel and dime you to death. Like other starwood properties you get to pay for your internet, whereas if you stay at a comfort inn or holiday inn or most any other low or high end hotel property internet is simply included. The hotel is close to lots of cool areas, ferry terminal, chinatown, SOMO, trolly's and union square, so if you can get a screaming deal for the property it is a reasonable place, but its not luxury, or world class, or unique." }, { "user_review_posted": 34, "user_total_helpful_votes": 21, "expertise": 0.0028882787805620002, "user_cities_visited": 48, "review_days": 0.467141292442497, "helpful_class": 1, "review_text": "We were a group of 7 staying for 6 days in April in various rooms. Having cancelled a booking at a different hotel we were all satisfied that we had made the right decision.The hotel is reasonably well located, allowing us to walk to the Union Square area in about 20 minutes, but we felt too far away from Fisherman's Wharf to walk. However, there is a good bus service within a few minutes of the hotel and we made good use of this. Remember that your bus ticket is valid for 90 minutes so make sure you keep your ticket to show the next driver.The hotel itself offers the usual Holiday Inn amenities and is generally comfortable and well-maintained. All rooms were clean and comfortable---some had been refurbished while some needed updating. We paid extra for a corner view room on the 25th floor and were delighted with the view over the bay. One of our group was also given a corner room without pre-booking so it may be worth asking at check-in.Rooms had a fridge which was appreciated, a small safe (sometimes hidden in the bottom drawer!) and ironing facilities. The air-con was a little noisy and needed to be turned off to get to sleep but was otherwise quite efficient.The beds were comfortable and the room was generally clean although ready to be refurbished in the near future.The hotel offers a choice of breakfast options in a spacious dining area which is convenient if a little expensive. There are other options nearby if required---the hotel kindly provides a list of caf\u00e9/restaurant in the local area.The dining area also offers a limited range of fairly basic food of an evening although the bar is only open until 11pm.We found the area around the hotel to be quite safe for walking of an evening and were never bothered by the few homeless people that we came across. We noticed that a number of flight crews were regular visitors to the hotel and took this as a positive endorsement of a good value mid -range hotel in San Francisco.All the staff we met were friendly and helpful---as were so many of the local people who were happy to chat and offer help and advice as we travelled around the city.We would be quite happy to recommend this hotel to visitors looking for a value option in an expensive place to stay. We enjoyed the diversity of San Francisco and hope you do too!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7020810514786411, "helpful_class": 0, "review_text": "I have visited Las Vegas many times over the last 10 years and stayed at many different hotel/casinos. My favorite is The D on Fremont Street. The experience downtown is a little more laid back and personal. The D itself has everything I need but there are many places to visit within walking distance for a change of scenery." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.14457831325301201, "helpful_class": 0, "review_text": "Hotel is beautiful, we had a suite on the top floor and the accommodations, employees, and city views were nothing short of great. Everything you could want or need is in the room and the staff was so helpful and so pleasant. They remembered why we were in town and left us a note in our room on arrival. Restaurant were close by and within walking distance, however you are a bit out of the tourist area so travel is more difficult but staff is more than happy to contact taxi's for you. The area is gorgeous. Wonderful breakfast and a very nice wine and cheese tasting each night. The only down fall to our stay has nothing to do with the hotel or accommodations, but with the other guests. The clientele are snooty, a bit pretentious and if you don't look the part of what they perceive their fellow guested to be they will definitely look you up and down. Can you make you feel as though you don't belong." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.48083242059145603, "helpful_class": 0, "review_text": "My wife and I stayed at The Marker for four nights on the last leg of our honeymoon and thoroughly enjoyed our stay. We took up the offer of upgrading our room to a suite and it was one of the best decisions we made during our trip! The room was pristine, bathroom very well-appointed, and the wifi was really easy to access and quick to use.The concierge were always really helpful and mor than happy to help us with printing of tickets and so on, and the free access to coffee in the lounge area every morning was a nice way to start the day. We didn't get chance to sample the complimentary evening wine, but that would have no doubt been just as good.It was our first visit to San Francisco, but if we make another visit, I don't think we'll look any further than The Marker again." }, { "user_review_posted": 66, "user_total_helpful_votes": 22, "expertise": 0.001507962779065, "user_cities_visited": 189, "review_days": 0.674151150054764, "helpful_class": 1, "review_text": "We stayed 4 days at Lagoon Tower in an apartment and it was fantastic . We overlooked the lagoon and the green . Had a great view of the water . The resort is very big but you couldn\u2019t get a better location . We walked Waikiki beach form here . Sat at the lagoon and swam there . Tried all the pools there are three and I even went down the big slide .. such fun . Staff were great . There is so much to see and do . We did tours from there so didn\u2019t both with a car buses and trollers outside if you required them. But we walked wvereeverywhere we wanted to go and some times grabbed a can on the way home if it was late or we had loads of shopping from Ala Moana whxih is about a 15 minute walk away . Totally recommend . Lots to eat there or I\u2019d you have an apartment abc stores everywhere that sell everything you require . And not to far away that you couldn\u2019t go out for dinner outside the resort ." }, { "user_review_posted": 33, "user_total_helpful_votes": 13, "expertise": 0.001802199418882, "user_cities_visited": 17, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "Room is just average we aren't there all day too busy shopping spending my wallet for the missus room were clean the hotel has done a renovations and it came up nice but colour scheme wasn't our taste (possible of our age range) but the staff are super friendly and helpful..." }, { "user_review_posted": 35, "user_total_helpful_votes": 15, "expertise": 0.001970334641635, "user_cities_visited": 23, "review_days": 0.43318729463307704, "helpful_class": 0, "review_text": "First off, the staff was lovely. Everyone was super helpful and friendly, high marks for that. However, this hotel suffers from the same thing that many others do which is that they have lumpy beds that should have been replaced long ago. I slept terribly for two nights because I was trying to get comfortable on that well-worn mattress.That said, they have a makeup mirror so a plus. The room was nice & dark (though I had to cover that truly awful garish green light coming from the smoke alarm. Of course, no robe, which sucked." }, { "user_review_posted": 20, "user_total_helpful_votes": 21, "expertise": 0.004987311044907, "user_cities_visited": 77, "review_days": 0.7612267250821461, "helpful_class": 0, "review_text": "My plans in SF changed last minute, and I needed a hotel for a few nights, and this one was reasonably priced for the city. I was really pleasantly surprised, I really liked it!Was greeted upon check in, everyone was really friendly, ultimately opted for digital key. I was a little concerned about the location and being super touristy, but I didn't find that at all, it's still a bit of a walk to Pier 39 for example. I walked to around the area, and actually really ended up liking North Beach. On this same trip, I also stayed at a hotel near Union Square, which was also nice, but the area got very sketchy very quickly, and I never felt that with this hotel. I walked around at night down by the wharf, visited the sea lions (interesting experience at night when no one else is around), and I really liked the room. I thought it was very spacious, comfortable bed, sitting area, nice bathroom. I would absolutely stay here again without hesitation - thanks for a great experience!" }, { "user_review_posted": 120, "user_total_helpful_votes": 79, "expertise": 0.003085806760086, "user_cities_visited": 62, "review_days": 0.24041621029572802, "helpful_class": 1, "review_text": "We stayed here overnight before an international trip. We arrived and elected to take an \"upgrade\" sum of $125 (plus the initial $200 for the room). The upgrade was crap. We got to the top floor and could see a couple of airplanes but there was a cable under the carpet that I tripped on, lights that didn't work, and no microwave to heat food. I called the front desk and they stated there would be an extra $30 charge for a microwave. They charge for EVERYTHING! I will not stay at this property again. It is better to take a FREE shuttle and get more amenities from an adjencent property." }, { "user_review_posted": 192, "user_total_helpful_votes": 45, "expertise": 0.001027529515612, "user_cities_visited": 126, "review_days": 0.11117196056955, "helpful_class": 0, "review_text": "I was pleasantly surprised by this hotel, it is clean, modern, and the room amenities were excellent. The hotel is big and the lobby can get busy but check-in was quick. The hotel is located next to the convention centre and the lakeshore so if you want to be close to those places it is convenient. To get downtown there are 2 buses that stop right in front of the hotel that bring you downtown or to the subway station. They come very regularly." }, { "user_review_posted": 215, "user_total_helpful_votes": 157, "expertise": 0.003434870634242, "user_cities_visited": 444, "review_days": 0.379518072289156, "helpful_class": 0, "review_text": "This hotel is wonderful.It started with an email from them to me as a Platinum Accor Plus member asking if I had any special requests they would like to take care of prior to arrival. That's really thoughtful.From the welcoming nature of the staff, their genuine care and interest in you and the rooms - I can't fault anything.The Executive Lounge is an oasis at the top of the hotel offering a lovely breakfast, afternoon tea and evening canapes/cocktails to high-tier guests. The staff in the lounge are lovely, but I need to single out Tea (\"Tea for Two\" as she called herself) who was just outstanding in her care and service.The rooms are lovely with plenty of space - the bed is wonderful, the bathroom was beautifully appointed, and the work area is convenient and conducive to getting things done.Down at the pool, this is a small pool, but tasteful, however, it doesn't get much sun, so the water is cold despite being in Bangkok!The location is pretty-much perfect being so close to the BTS Skytrain and subway, and as an Aussie, can I please pass on thanks to the Aussie GM of the hotel (he must be an Aussie!) as there is Vegemite on the breakfast buffet! A big plus in my book! :-)My only area of disappointment was the In-Room Dining Menu. Whilst the menu was extensive, I found the prices outrageously prohibitive (especially when adding 10% service and 7% tax) and the prices were more like a menu found in a London, Sydney or New York hotel room rather than Bangkok. I know it's a 5-star hotel, but given the cost of wages etc in a country like Thailand this really did seem over the top and put me off ordering. The prices were about 25% more even than The Sofitel Sukhumvit where I stayed prior to here - I know this as I ordered from their menu more than once. This isn't a huge issue as no-one forces you to order room service, so I just decided not to order anything and make the effort to go out and get food. You have to wonder how much hotels \"cut off their nose despite their face\" when they make menus pricey like this. If the prices were more realistic I would have ordered room service. I'm sure I'm not the only person who's thought this when staying here.Despite this, I can't fault anything else and will definitely come back here again next time I'm in Bangkok. I stay in hotels often, and this one really won my heart and mind. I loved it." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 126, "review_days": 0.642387732749178, "helpful_class": 0, "review_text": "\u30b6\u30fb\u30ab\u30cf\u30e9\u30db\u30c6\u30eb\uff06\u30ea\u30be\u30fc\u30c8\u306b\u3067\u304d\u305f\u65e5\u672c\u306e\u8001\u8217\u7f8e\u5bb9\u5ba4\u3002\u6771\u4eac\u9280\u5ea7\u3067\u3001100\u5e74\u4ee5\u4e0a\u306e\u6b74\u53f2\u3092\u3082\u3064Hatsuko EndoA venerable beauty salon in Japan has opened at The Kahala Hotel \uff06 Resort. \u300cHatsuko Endo\u300dThe beauty salon with a history of over 100 years at Tokyo, Ginza.\u65e5\u672c\u306b\u623b\u308b\u30d5\u30e9\u30a4\u30c8\u524d\u306b\u884c\u3063\u3066\u304d\u307e\u3057\u305f\u3002" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.7261774370208101, "helpful_class": 1, "review_text": "Spent the weekend in DC with my husband. We always bring out 16 year old mini dachshund wherever we go, so pet friendly hotels are a must. Finding a pet friendly hotel that is actually nice and not dumpy can be a challenge, and The River Inn was exactly what we were looking for. The main entrance is clean and quaintly decorated, not too over the top. The valet service was top notch, available 24 hrs a day, and no extra charge for coming in and out. I shouldn't forget to mention that my baby(pet) stayed for free. The front desk staff were helpful and super friendly, and even hooked me up with a spare room key, when I had forgotten mine. The rooms are comfortable, and a great size, including a small kitchenette with fridge, stove top, and microwave. Had we not ordered room service for breakfast, I think someone a bit less lazy could make great use of that to save some $$. The location was also a key feature, about a 20 min walk to The Lincoln Memorial and other monuments, and a block from GW Univ. Overall it was a great experience, and should I find myself back in the DC area, would not think twice about choosing The River Inn." }, { "user_review_posted": 108, "user_total_helpful_votes": 72, "expertise": 0.003126264298061, "user_cities_visited": 89, "review_days": 0.037239868565169004, "helpful_class": 1, "review_text": "Just not safe! There's no door man at the parking entrance, no \"swipe your key to go in/up\", and people could easily come and go... A random drunk guy, not a hotel guest, just woke me up at 01:30am knoking on the rooms and screaming \"i wanna die\". The security came up and found out he wasnt even a guest, just came up to the 15th floor just that easy!!!Too expensive (charged us 2x$12.50/24h for wifi and $51/night for parking) to be as safe as a hostel!Besides, dangerous neighborhood: just saw 2 guys being handcuffed around the hotel corner at 8pm.Never coming back!!" }, { "user_review_posted": 20, "user_total_helpful_votes": 67, "expertise": 0.016153591525984, "user_cities_visited": 122, "review_days": 0.682913472070098, "helpful_class": 0, "review_text": "Stayed 3 nights recently checking out on Memorial day. Stay was booked though Hotwire and the rate was good, the room was nice and clean, and the location is great.Unfortunately we left things in the room upon departure, a shoe and items left locked in the safe including a credit card and personal id's. That is 100% our fault.However, in spite of emailing and 4 phone calls to housekeeping and the front desk and the front desk manager no one ever responded to any inquiries. No email response and no return phone calls. I finally asked to speak with the hotel manager and was put through to a live person in housekeeping two days later. She said she sent an engineer to the room and that the safe was still locked but that when they opened it there was nothing in it. Strange but I can't dispute that since I wasn't there.The point of my review is that once you check out of this hotel, you should hope that you do not need anything further, because in this case, they were clearly not interested in assisting." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.30668127053669203, "helpful_class": 0, "review_text": "tremendous bargain in downtown with decent rooms, relative quiet, and free parking within steps of room. I was worried that at these prices it would attract a rowdy crowd but that was not so. Only problem was having to call office 2 or 3 times daily to lessen the AC, must have been in low 60s." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 6, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "We booked a double room for 2 nights at Christmas. The hotel was very nicely decorated, close to Union Square and very reasonably priced. The wine hour was nice and the restaurant looked good but we did not eat there." }, { "user_review_posted": 86, "user_total_helpful_votes": 35, "expertise": 0.0018654945100060002, "user_cities_visited": 66, "review_days": 0.5657174151150051, "helpful_class": 1, "review_text": "I picked the Parc 55 because of it's central Union Square location and we weren't disappointed by how easy it was to get around the city and how close we were to most of the things we wanted to do. Our room was clean and served it's purpose, but I do think the hallways could use some cleaning and updating. Overall, the location is great and the price was right, so I would recommend staying at this hotel for sure. Additionally, there is a great Thai restaurant located within!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.639101861993428, "helpful_class": 0, "review_text": "Staff helpful, and very clean but music from reception far too loud and could not be turned down. Do not stay on first floor. There was a loud speaker over the concierge's desk so difficult to have a discussion on possible trips." }, { "user_review_posted": 24, "user_total_helpful_votes": 22, "expertise": 0.004339990437309, "user_cities_visited": 28, "review_days": 0.24917853231106202, "helpful_class": 2, "review_text": "This is a great hotel to stay for both couples and families. It is one small block from the beach and shops. The Waikiki trolley stops just around the corner. The trolley costs $2.The hotel is quiet and in a good location. We upgraded to a 2 bedroom apartment. It's also had cooking facilities, handy if you want to save costs and prepare some of your own meals. There is also a nice little bar that shows international sport on TV, including Australian football.Overall a great place too stay." }, { "user_review_posted": 130, "user_total_helpful_votes": 21, "expertise": 0.00067391507312, "user_cities_visited": 430, "review_days": 0.44797371303395406, "helpful_class": 1, "review_text": "Returning to the mainland after a week-long trip to South Pacific and arrived in Honolulu at 3am. Next flight was 7pm that night. The Airport Honolulu Hotel was perfect for catching up on sleep, taking a swim in the pool, and catching a quick bite to eat. My room was attended by Marie who did a great job." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.40690032858707503, "helpful_class": 1, "review_text": "My friends and I have been to vegas twice and on both occasions we have stayed at the skylofts (in a 2-bedroom loft on both occasions).The lofts are incredible and exactly what we expected. The service is impeccable and the staff go out of their way to help. That being said, on both occasions we have experienced several hiccups.On the first occasion (circa May 2012), we encountered a situation where we were billed a huge food and drink order, which actually belonged to the individuals who stayed in the loft after we left. I would expect some better book-keeping of a venue such as the skylofts. The error was not actually spotted by the skylofts and I had to raise it myself a few weeks after I left. The money was refunded to me after several months (not sure why there was such a delay) but skylofts did not take into account the difference in the exchange rate so I was not refunded the sterling equivalent. This then took several more months to be rectified. To their credit (an example of their impeccable customer service) I was offered a gesture of goodwill due to the numerous errors and when my friends and I were coming back to Vegas again, we were keen to experience the skylofts again.Our second visit (circa May 2016) was unfortunately again disrupted by several issues. The air conditioning was faulty and took several days to be rectified. We requested an xbox in advance but upon arrival we were a little dismayed to see that nothing had been set up for us and it took several hours before being installed for us. Simple drinks orders throughout our stay, such as, additional bottles of water took many hours and repeated chasers before being delivered. We requested a strip view in advance but this was not provided (we appreciate it is not always possible to accommodate such a request). There were several other minor hiccups, which were disruptive but also dealt with eventually.In all, we love the skylofts but we expected slightly fewer hiccups than we encountered. We are planning a further trip to Vegas in May-June 2017 but we are not decided whether we wish to stay at the skylofts again." }, { "user_review_posted": 103, "user_total_helpful_votes": 32, "expertise": 0.0013979811224340002, "user_cities_visited": 350, "review_days": 0.841730558598028, "helpful_class": 1, "review_text": "The combination of fridge noise and the super loud furnace is a deal breaker for me. Even with earplugs, the low persistent drone of all the different noises caused some restless nights. The toilet flush could wake the dead. The staff was very pleasant and helpful. No complaint there. The location is great for walking but I will still chose a different hotel next time." }, { "user_review_posted": 295, "user_total_helpful_votes": 158, "expertise": 0.002489915226185, "user_cities_visited": 401, "review_days": 0.27327491785323105, "helpful_class": 1, "review_text": "We booked this hotel as part of our road trip in the USA for an average \u00a360 per night. Reading TA reviews, we were unsure what to expect, but on arrival we realised that the location sums this hotel up perfectly..........Check-In, On arrival we parked the car around the back of the hotel. There are plenty of spaces to accommodate guests at this 4storey gaming hotel. Finding the actual check-in was a bit of a challenge for a first timer in Vegas as it is right in the middle of the Casino! Once checked in we were shown to the rooms by the friendly receptionist. (Tip, If arriving by car, leave your cases and get checked in then go back to the car and bring your luggage through the back door instead of dragging them through the casino (damn sight easier)).Room, We were allocated room 329! The room was found to be spotlessly clean, all set for a 5 day stay in the madness that is Sin City. The bathroom was a little on the small side, but had no effect on our stay.Staff, The only person we had contact with was the receptionist on checking in and she was friendly and helpful.Overall, This hotels location is its jewel in the crown. It has it's own casino and plenty to do and eat within walking distance. The hotel rooms are very quiet and a welcome relief from the madness. If you are looking for a reasonable priced stay in Vegas and no stupid resort tax and a prime location, Best Western Casino Royale will be hard to beat." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.884446878422782, "helpful_class": 0, "review_text": "Possibly the worst stay I've had with your hotel. Stayed twice previous. No valet or concierge help with baggage. No welcoming. Bathroom was stink and had what looked like toilet paper stuck in the drain, and staff took awhile to come clean it. The front desk didn't answer the call we made from the room, so I had top call corporate. Waiving the resort fee didn't bring back the time and ruined our reservations for our anniversary dinner. Ended up rushed and unable to find a nice restaurant to eat at. I also requested to have the room with a soaking tub, only to try fill it up at midnight to find that it doesn't work!! Couldn't leave this hotel fast enough, even with the late check out with my world of Hyatt membership, we decided to leave ASAP! 10AM. Won't be staying here again" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 3, "review_days": 0.44906900328587, "helpful_class": 0, "review_text": "Hotel was very big with lots of different blocks to the hotel. Bed very comfortable and we had a free upgrade. Pool side restaurant served good reasonably priced food. Only downside was all the screaming children around the pool area making it not very relaxing" }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 12, "review_days": 0.18619934282584802, "helpful_class": 0, "review_text": "Overall, I really liked this hotel and would stay here again! The location is not close to main attractions (walking distance wise), but I don't consider that a bad thing. We took an Uber to Union Station ( $5-6 fare max), and rode the Big Bus Tour all over the city to hop on and off at the main attractions. This hotel is located in an up and coming area, with lots of places to eat, and a Harris Teeter attached to the building! The rooms were very large, and comfortable. As to the complaints about the beds, I agree to an extent. They are placed on what appears to be a plain wood box, which makes noise every time you move. However, I do not think the noise is loud enough to cause any annoyance and I was able to sleep soundly. My only real complaint was that the pillows are too soft, and flatten almost immediately. Overall, I give this hotel 8/10 and would definitely recommend to other travelers!" }, { "user_review_posted": 21, "user_total_helpful_votes": 13, "expertise": 0.0028950783667760003, "user_cities_visited": 10, "review_days": 0.436473165388828, "helpful_class": 0, "review_text": "This hotel is beautiful, the amenities are wonderful, and the location was great to walk around everywhere, but the information about payment is confusing on the website. Lots of hidden fees and a hidden deposit fee that was not easily mentioned on the website. Valet is expensive and the price is not said until the end of your stay." }, { "user_review_posted": 287, "user_total_helpful_votes": 84, "expertise": 0.0013106089352840002, "user_cities_visited": 115, "review_days": 0.211391018619934, "helpful_class": 0, "review_text": "Situated near the top of Lombard Street this hotel is only a 25 minute walk to Fishermen's Wharf and a 3 minute walk to a hop on/hop off bus stop. Don't expect fancy and pay extra to get a higher level room with a view of the bay and Golden Gate Bridge. Rooms are good size and have coffee and tea maker and fridge for your own things. Breakfast is included in the rates and although a fairly basic self service affair it fills the gap. Bit of traffic noise but it is a city after all. Friendly front desk when we checked in" }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.9249726177437021, "helpful_class": 0, "review_text": "Very pleasant and enjoyable experience. Good staff and good location. Nice selection of restaurants and convenience shopping in the area. Also close to the metro. The complimentary evening cocktails are a great perk." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.504928806133625, "helpful_class": 0, "review_text": "Meeting friends for a weekend in Chicago. The hotel was excellent in every respect. Upgraded to a suite, which added to the experience. The \"House Car\" transported us to the Art Institute and later to Union Station. A welcome and unexpected touch. I highly recommend this hotel." }, { "user_review_posted": 33, "user_total_helpful_votes": 14, "expertise": 0.001949317738791, "user_cities_visited": 16, "review_days": 0.301204819277108, "helpful_class": 0, "review_text": "We chose the Marker hotel due to its near-Union Square location and the fact it offered a one bedroom suite option. The Pluses.. a friendly staff, large size room the complimentary wine happy hour each day and complimentary coffee each morning.Our room was large and it helped to have space for our family of four (parents, plus teenagers 1 boy and 1 girl). the bedroom was separated from the sitting room by a pocket door. The sitting room has a sleeper sofa. The Marker did not offer a roll away, so we brought a small blow up mattress as our kids do not share a bed.The only negative to the room would be the bathroom.. it was updated somewhat, but the tile around the shower was old.We did not eat in the hotel restaurant, but instead walked to breakfast places and ate lunch and dinner out.There is a drugstore across the street where we bought waters, snacks etc.The hotel hosted many international travelers, which made it interesting. The only night we did not enjoy as much (of our 4 nights) was when the hotel hosted a convention and we could not use the main sitting room. The crowds made the hotel lose some of its charm for vacation travelers like ourselves." }, { "user_review_posted": 157, "user_total_helpful_votes": 89, "expertise": 0.0026418046076610003, "user_cities_visited": 44, "review_days": 0.06352683461117101, "helpful_class": 1, "review_text": "I'm staying across the street at the Sheraton but I wanted to share this ridiculously good looking rooftop pool. True it's only 43 Fahrenheit at the end of April in Chicago, but whatever, that is nice. Bet it'll be popping in summer. Location is excellent just off Miracle mile." }, { "user_review_posted": 15, "user_total_helpful_votes": 8, "expertise": 0.002478943690463, "user_cities_visited": 10, "review_days": 0.34665936473165304, "helpful_class": 1, "review_text": "My husband, daughter and I stayed on the 31st floor recently and really enjoyed the views of the city. The location is perfect for tourists who want to do some shopping or site seeing in Union Square or for someone attending a convention or event held at Moscone. We really enjoyed late night cocktails in the bar downstairs where there are comfy couches, fireplaces and friendly bartenders and servers. The breakfast at the hotel's restaurant is very nice. I'm not a big fan of traditional breakfast foods myself so the middle eastern offerings (hummus, olives, feta, tabouleh, etc) were my favorites. The hotel staff was cheerful and helpful and they were very accommodating with any child related needs (I.e. Providing a crib and cleaning up after a messy 1 year old in the restaurant and bar areas without making us feel out of place in the posh surroundings). We'd definitely stay again." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 6, "review_days": 0.17360350492880602, "helpful_class": 1, "review_text": "Everything is top notch...from check-in, to welcoming public areas, to well-appointed and comfortable rooms, to an amazing breakfast with a view, to free parking, to shuttle service downtown...can't be beat!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.650054764512595, "helpful_class": 1, "review_text": "We wanted to visit Chicago for the first time not knowing much about the city amenities or their location. We selected the Radisson Aqua Blu essentially because it could accomodate 5 person in one room and had complimentary breakfast at a price our budget could manage. To our surprise the Hotel is located next to a Pharmacy and 10 minutes walking distance from Maggie Daley and Millennium Park. The Hotel service is 5 stars. Every representative was very courteous and polite to my family (2 adults and 3 children: 10, 8, & 7). The hotel food was very good." }, { "user_review_posted": 67, "user_total_helpful_votes": 21, "expertise": 0.0014113477630050002, "user_cities_visited": 20, "review_days": 0.297371303395399, "helpful_class": 0, "review_text": "The location is good if you absolutely must stay on the strip. We had a very difficult time finding the service desk. Confusing layout. Awful for parking ( with Cosmo on specific floor) with minimal signs to direct you. Elevators are confusing too (1 for parking & 1 for the Jockey Club floors). I prefer my timeshare over this one. Plus, our view could've been the wonderful bellagio fountains but instead we had a crime to wall. Yuck. Staff was pleasant except the timeshare sellers, but I won't go there. Room was clean." }, { "user_review_posted": 242, "user_total_helpful_votes": 437, "expertise": 0.00865657568736, "user_cities_visited": 202, "review_days": 0.6872946330777651, "helpful_class": 0, "review_text": "The Mediterranean Hotel offers reasonably priced accommodations just a few blocks from Seattle Center. Its unassuming rooms are clean and plainly decorated. They include a microwave, refrigerator, coffee maker, popcorn, and coffee/tea ingredients. Each room has an in-window heating-air conditioning unit.Half the rooms face towards an interior space with a view only of other windows with HVAC units. The rest of the rooms have street views, some have a view of Puget Sound.My room had a connecting door to a neighboring room. The door was pretty much acoustically transparent, so I was able to hear my neighbors' conversations and television.The queen-sized bed was of average comfort but the pillows could use a little loft, as they were quite flat. As with most hotels these days, the beds have a thick duvet that would be great for outdoor camping, but a bit warm for a pleasant weekend in Seattle.The hotel has a rooftop area that gives good views of Puget Sound. You can bring a bottle of your own wine, and the hotel will supply glasses and a corkscrew.Staff are helpful with suggestions for nearby activities and restaurants." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.653888280394304, "helpful_class": 1, "review_text": "Great location, nice pub at the lobby, very close to everything in the city center. Nice stuff and service, thanks to Marie, my greetings and compliments. The only issue - sometimes Wi-Fi signal is not avilable for 10-12 minutes." }, { "user_review_posted": 14, "user_total_helpful_votes": 8, "expertise": 0.002663892435491, "user_cities_visited": 9, "review_days": 0.275465498357064, "helpful_class": 1, "review_text": "Our company recently attended a Medical Trade Show at the Walter E Washington Convention Center and we were genuinely impressed with the Morrison Clark Hotel, it was very clean the rooms and beds were extremely comfortable, the bathrooms are a good size, the only thing lacking in the rooms would be a microwave, fridge and coffee maker especially if you are on a business trip for a few days it would help to reheat leftovers, make a cup of coffee or have a cup of tea. The restaurant could use an updated makeover but don't let that take away from the scrumptious offerings they serve .. Must have the Crabcakes !! The staff is very helpful especially the Bell Staff !! TY Located just 2 blocks away from the convention center ~ when we had a few hours to roam about the city we visited the White House that is located .7 miles away. Great city we found it to be very clean! Thank you DC we will be back !!" }, { "user_review_posted": 21, "user_total_helpful_votes": 26, "expertise": 0.005900495473484001, "user_cities_visited": 14, "review_days": 0.21412924424972601, "helpful_class": 2, "review_text": "It looked fine when we first walked in. We went to have a shower and had nothing but scalding water. The internet reception in the room was virtually nonexistent, the bedding was grey & grubby as were the towels even though they were replaced every day they were constantly filthy & marked. On the whole the decor the towels, the bedding have all seen better days. The whole place could do with a revamp, and it was definitely not worth anything like the money we paid. A luxury hotel it is not. The walls are all so paper thin we had to put up with an arguing couple one side and hearing someone's nocturnal activities on the other side. Another downfall was the glass connecting wall between bedroom and bathroom, which at first we thought was a mirrored wall, then discovered that we could see each other using the bathroom, which would be dreadful if you were just holidaying with a friend. The pool would have been nice to use, but there are only about a dozen sunbeds / seats for an hotel with 600 rooms, everytime we went up, the area was crammed. Unfortunately we had already paid upon booking, & it was not worth \u00a364 a night. I've stayed In cleaner places for less than half the money. We did complain, nothing was done. We asked to speak to the Manager 3 times during our stay,but even he or she, couldnt be bothered to speak to us. Reception staff were constantly using their mobiles, or redoing their makeup, & were simply not interested ." }, { "user_review_posted": 29, "user_total_helpful_votes": 20, "expertise": 0.0032378712993710005, "user_cities_visited": 27, "review_days": 0.112267250821467, "helpful_class": 0, "review_text": "Considering this wasn't a cheap hotel we were really disappointed at the service here. The front desk team rarely seemed liked they cared if you had a query, and the room was in need of some TLC in terms of the decor etc. The bar has no character at all, it merely is a hotel that is for passing tourists, and has no kind soul, no atmosphere. I wouldn't recommend this to anyone who is visiting the area." }, { "user_review_posted": 33, "user_total_helpful_votes": 28, "expertise": 0.004008974217514, "user_cities_visited": 70, "review_days": 0.40854326396495005, "helpful_class": 0, "review_text": "We always stay at the Four Seasons Chicago after a 16 hour flight back to the states to visit family. It is a perfect home base to recover and rest up before continuing the rest of our travels. The hotel is gorgeous, maintains that old world feel with all the modern comforts. The staff is excellent and alway make us feel special. We are always there over my daughter's birthday and each year they never fail to make her day. Ice Cream cart up to the room, special bathrobe in just her size, little gifts left in the room. Just amazing service. The pool is incredible and something we always look forward to using. And best of all the views of Lake Michigan. It is breath taking. Combine the service, location, facilities...it really is a world class stay." }, { "user_review_posted": 17, "user_total_helpful_votes": 7, "expertise": 0.0018887396070640002, "user_cities_visited": 7, "review_days": 0.6018619934282581, "helpful_class": 2, "review_text": "As usual we stayed at the Four Queens. Their staff is very friendly and the rooms are very nice. We have always enjoyed our stay there. However, this year, much to my chagrin there was a light finger entering our room. I never had it happen before. I wore the one long sleeve top I brought, the first day I was there and because it was a rather warm winter this year I wore a short sleeve the day after. I never saw my Calvin Klein long sleeve top again. I left notes on the desk to say I was missing it and hoped whoever it was would just return it but I was not lucky. I also missed my cosmetic eye liners. They are from Japan and rather expensive. Eyeliner and eyebrow pens. I had a brown and black sets. Brown were gone. So my suggestion is to bring locks and lock everything in your suitcases. I did not report to hotel security because I felt they could do more harm during our stay if I did. It's sad because I like it there and the staff is really nice. Was on the 14th floor." }, { "user_review_posted": 22, "user_total_helpful_votes": 11, "expertise": 0.002317113538563, "user_cities_visited": 66, "review_days": 0.9649507119386631, "helpful_class": 1, "review_text": "We stayed here for 10 days in a 1 bedroom suite overlooking the strip, so we hardly switched on the 2 TVs in our room due to having enough to view from our balcony! The hotel serves all ages, genders and tastes and even being 'over 50' we both felt comfortable and very relaxed. Not having been to Vegas for 11 years, we saw massive changes across the city and the Cosmo is now the only hotel we will ever stay in, we caught the USA bug again and will be back soon. The little eateries in there are fab, the Chandelier bar a delight and the room just made it for us, thank you Cosmo for really making out holiday fantastic!" }, { "user_review_posted": 30, "user_total_helpful_votes": 28, "expertise": 0.0044209055132590006, "user_cities_visited": 129, "review_days": 0.105695509309967, "helpful_class": 0, "review_text": "Recently spent three nights in San Francisco at the Cow Hollow Motor Inn. It is located on Lombard Street and is very conveniently located near transportation, restaurants, entertainment, and shopping. The staff was friendly and helpful, the room was clean and comfortable, and parking was convenient in their parking garage. I took one point off because they don't offer a lot of added amenities such as luxury mattresses/bedding, fitness center, pool, etc. With that said, if you are looking for good, clean accommodations and excellent value, this is the place." }, { "user_review_posted": 23, "user_total_helpful_votes": 9, "expertise": 0.0017894065214990001, "user_cities_visited": 10, "review_days": 0.036692223439211004, "helpful_class": 0, "review_text": "On our USA trip we decided late in our trip to spend a 24 hr hit and run in Washington, D.C. It is the capital so why not. Arrived and immediately the service and attitude of the staff was exemplary. We got a great rate and the rooms over delivered. When checking out they were more than happy to keep our bags there whilst we explored. When we got back we hadn't finished planning our next leg of the trip and they allowed us to use their wifi and even offered us coffee, tea and cookies. Our planning took a couple hrs which ended up going into free wine time and they gave us a glass even though we had checked out 5 hrs earlier. Only slight downfall was breakfast was very basic. Highly recommend!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.534501642935377, "helpful_class": 0, "review_text": "I haven't been very impressed by this hotel to be honest. Last night when getting ready for bed I noticed a woman's hair stuck to the shower wall. Then I look around and realize that there are quite a few women's hairs and men's body hairs all over the floor. Kind of annoying that the bathroom wasn't swept, but we didn't want to have to have someone come in at that hour (especially since we were already in our pyjamas!) so we just wiped them up with a tissue and decided to forget it.Then this morning while showering I see more hairs in the bathtub and when I washed my face I realized there was some kind of red smear (ketchup? Tomato skin? Blood?) in the sink!At this point we realize the bathroom hadn't been cleaned at all and we're pretty grossed out, so we decide to ask for a bathroom cleaning by text (we wanted to ask someone in person but there was a line at the front desk, so we used their text customer service thing instead).The reply I got sounded promising, here it is verbatim: \"I am terribly sorry about that! I am calling my housekeeping manager as we speak. That is definitely not the standards we set for ourselves. Is there any way we might be able to Make it Right?\"I was initially impressed with the response and assumed the \"Make it Right\" thing was an offer of some kind of extra consideration to compensate for the grossness, so I happily asked for a 3pm late check-out tomorrow so that we could kill some time at the pool\u00a0and have a room to change in afterward\u00a0(we don't leave until evening on Monday). I was told that they could accommodate 1pm but 3pm would be a 50$ charge.Seemed odd to me, as 1pm is pretty standard when a room is available and I thought the whole point was that they were offering to do something extra given our bathroom hadn't been cleaned. In fact I would think that waiving the 50$ charge would be precisely the sort of thing they could offer. Seems like a missed opportunity to \"Make it Right\" if you ask me. I was disappointed to see that it's just some kind of empty corporate slogan with no actual action behind the words.Worst part is we just got back to our room and THE RED SMEAR IN THE SINK STILL THERE (see photo attached!) I'm not even in the mood to report it as the last exchange left a bad taste in my mouth.I'm giving the hotel 2 stars because it has a lot of amenities and decent location but unfortunately the service and cleanliness is sorely lacking." }, { "user_review_posted": 124, "user_total_helpful_votes": 178, "expertise": 0.006858798446715, "user_cities_visited": 103, "review_days": 0.7332968236582691, "helpful_class": 0, "review_text": "I really enjoyed my stay at the Fairmont and would probably stay again. I had a couple of issues, but mostly it was wonderful.The majority of staff are lovely. Our housekeeper was super friendly, chatty without being formal or too much. She was just perfect. Reception was great, had my room ready early which was fab. They have a great system where they text you, if you need anything you can text them and they are really quick at responding! Restaurant staff were also excellent. I would say I was greeted by the Concierge/Bell staff around 50% of the time.I loved the location as it forced me to walk up those awful hills! There is a cable car stop outside the hotel though so you can avoid them if you'd like. It's very close to lots of sites too.My room was enormous with a lovely view of the water. The walk in robe was incredibly huge, I could lay open all three of my suitcases and close the door so I didn't need to look at them. I really loved this!Unfortunately there was a lot of noise from the street which, on some mornings, would go for two hours! It would start with garbage trucks and by the time they were finished construction noise would start.On my last day Housekeeping came knocking at 8:20am to see if I'd gone....probably not the best decision at that time of day. Perhaps check with Reception instead to see if someone has checked out. I was still in bed!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8499452354874041, "helpful_class": 1, "review_text": "Definitely not living up to the brand hype. Outdated and old. Bad service. We will not stay at the property again. Lockers are peeling, pool is rusted, spa amenities are sub par. The staff genuinely feels upset to be there. They don\u2019t care to be kind or friendly. My family was very upset." }, { "user_review_posted": 21, "user_total_helpful_votes": 7, "expertise": 0.001507962779065, "user_cities_visited": 9, "review_days": 0.41237677984665905, "helpful_class": 1, "review_text": "I was in Las Vegas for a conference. Stayed here for 5 nights. Great hotel, within walking distance of The Joint inside the Hard Rock casino. Room service was ok. The only thing I didn't like was the constant food smell in the elevator to get to my room. Other then that everything was pretty good." }, { "user_review_posted": 187, "user_total_helpful_votes": 107, "expertise": 0.0026676013006990003, "user_cities_visited": 64, "review_days": 0.664841182913472, "helpful_class": 1, "review_text": "Received a warm welcome to Belltown Inn despite late arrival of my flight to SeaTac. The room is comfortable if a little small. Owing to its aspect (inner courtyard) there was little natural light, the lighting in the room a little gloomy - but not a big issue for me.There is a microwave, sink and fridge - a nice touch for a longer stay, particularly if you prefer your own breakfast in the room.The upper floors are quiet and the hotel is spotlessly clean and well-run. Good facilities in the room: cable and good bathroom, adequate water pressure in the shower.This is a 2* hotel and exceeds that standard comfortablyThe only concern I had was beyond the control of the Belltown Inn: the streets are noisy at night with many homeless people hanging out. There was NO physical threat at any time, but I have no sense why so many people congregate on Bell Street/3rd avenue - be advised. It does lessen the experience somewhat, despite the fact this hotel is indeed a walk away from all the sights and downtown area of Seattle.Finally - a critique that needs to be made in relation to many hotels in USA: the agreed room rate is often dwarfed by the additional charges and fees. Belltown was no exception. After the room rate, there are no fewer than 4 x daily charges assessed - Sales tax, tourist tax (!), energy utilization tax and a 'hotel tax'. I presume somewhat cynically this last was to pay the team their wages? I do not begrudge this, but why not just cite the room rate INCLUSIVE of all these, that way the customer knows exactly what to expect at check-out.Overall, an excellent experience in the Emerald City and I'd be happy to stay again." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.12979189485213502, "helpful_class": 2, "review_text": "They charged me again on my credit card, the same amount of money for the night 2 months later!! And do not respond to any email about it! So do not book here... or at least pay cash, because they will abuse your credit card!Other than that: The rooms were a bit run-down, but very good location and good value for money." }, { "user_review_posted": 37, "user_total_helpful_votes": 19, "expertise": 0.002382720356901, "user_cities_visited": 38, "review_days": 0.400876232201533, "helpful_class": 2, "review_text": "I stayed at this hotel for 3 nights over New Years Eve. I am a big fan of Ritz properties, but not all are the same. I like to stay at the club level and have found this feature to vary among the different locations. This was my first time staying in this hotel, and the location was terrific! I was granted an early check-in time ( Gold level perk) , and was given a room on the same level as the Club ( 8th floor) ,making it easy to grab a quick water, snack or glass of wine at any time of day. Every restaurant or area that we explored was within a mile or two of this hotel so we often just walked in one direction. We used Uber as well, and the doormen were very helpful with that .The food at the club level seemed ample, though I only had breakfast there as it IS San Francisco! So many places with amazing food !The coffee at club level was good every morning, but the expresso machine in the room did the trick as well.On New Years Eve we ate at a restaurant, but made it back to the lounge for music, a DJ, party favors and dancing at countdown time. This was a very nice trip, and the Ritz did it's usual by providing a plush bed, quiet environment and reliable service. Would definitely stay here again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.110076670317634, "helpful_class": 0, "review_text": "This hotel should not be a Westin. It doesn't match up to the other Westin hotels I have stayed at.Starting with the check in clerk whose standard answer was that she was sorry but could not help solve our rate problem when the rate applied for our reservation didn't include the breakfast, the very small swimming pool with empty cups and food containers all around without being picked up.I could expect these problems from a cheaper hotel, but I expected more from a Westin." }, { "user_review_posted": 20, "user_total_helpful_votes": 6, "expertise": 0.0013461326271650002, "user_cities_visited": 12, "review_days": 0.46878422782037205, "helpful_class": 0, "review_text": "Staying for business and arriving tired .. I thought room service and then a great sleep.. First surprise- no room service offered at this supposed four star hotel. Not good. Then perhaps a shower .. hmm no shower caps provided either. Also not good, very cheap, cost cutting perhaps? I now have a day of R & R - so I stroll downstairs at 1:30 on a Saturday afternoon and cannot find any foodservice available. The restaurant and bar are closed till 5:00 pm! The place is empty and no wonder. This hotel has recently changed hands and they need to develop an understanding of what it means to run a hotel and provide service for their paying customers. This was disgraceful and a very disappointing visit. I feel sorry for the staff who were all apologetic. I wont be back." }, { "user_review_posted": 145, "user_total_helpful_votes": 73, "expertise": 0.002333854588759, "user_cities_visited": 95, "review_days": 0.52354874041621, "helpful_class": 0, "review_text": "Stayed here for 10 nights with my family in August.First time here, but not first time in Waikiki.Have stayed at the Sheraton and the Moana Surfrider previously, multiple times.Decided to upgrade this time and stay at the Royal Hawaiian Hotel.We had some issues at check-in, but resolved them quickly and to my satisfaction and was upgraded to an amazing Junior Garden Suite, which was perfect.The hotel is very nicely appointed, very friendly staff.Specific Aloha shout-outs to Apple (Front Desk Manager) and the entire team in the SPG Members Lounge - who are all simply wonderful.The pool is really small, but you have full access to the Sheraton and Westin next door. But I love the peaceful nature of the RHH pool. It was amazing.When in Waikiki the beach is so busy and crowded, I was worried about spending 10 days here, but the sanctuary at the RHH pool \"saved me\"...Finally, thanks to Chuck down at the pool with me every morning at 5am when I was working from the lounge chairs, he often brought me coffee whilst I was plugging away on my laptop. True Service!" }, { "user_review_posted": 47, "user_total_helpful_votes": 24, "expertise": 0.0023687614593820004, "user_cities_visited": 25, "review_days": 0.239868565169769, "helpful_class": 0, "review_text": "Polo Towers is centrally located, easy walk to the strip and all the casinos. The newly renovated lobby just reopened.We booked shows with the concierge with great recommendations. Grand panoramic view of the city from the top of the resort from the rooftop pool and jacuzzi from the 22 floor. They have really nice BBQs if you want to grill your dinner with sink for easy cleanup. Complimentary Shuttle to grocery store on Monday. Friendly and helpful staff." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.25575027382256305, "helpful_class": 1, "review_text": "This is not a clean or family friendly hotel in any way. Given what they charge for parking ($45) and the older facility I would not recommend this hotel to anyone. Traveling with two men and given one bed instead of two. It does not take a rocket scientist to know it is father and son and two beds would be welcomed. Room was not very clean at all and amenities were lacking." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.029025191675794003, "helpful_class": 1, "review_text": "Besides being an elegant and wonderfully run hotel on the quiet side of Dupont Circle, the staff are genuinely kind and compassionate. I'd enjoyed my stays there before, but they dazzled me this last visit.My Mom was in hospice and this was her last trip to the city. I did not expect them to upgraded us to the presidential suite, send cupcakes, pay for breakfast and comp our parking. Kimpton hotels have been my hotel of choice for a long time with good reason, but the generosity and kindness they showed on this trip was beyond expectation. Every interaction with a staff person was exceptional." }, { "user_review_posted": 25, "user_total_helpful_votes": 26, "expertise": 0.004938761999337, "user_cities_visited": 84, "review_days": 0.357064622124863, "helpful_class": 0, "review_text": "While I have always been a fan of the FS, frankly the Chicago hotel is not up to the standards of other, newer Chicago hotels. So I am probably in their lowest priced room (basic king room on 45th floor), but the room feels incredibly small and without a makeup table (like the Peninsula and Langham) and no coffee maker the room feels overpriced and crowded. I have not stayed at the Ritz in Chicago but for a similar price you can book either of the hotels quoted and still be in their \"cheap room\" without feeling like you are being punished. I hope the larger, nicer rooms are better equipped." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.832968236582694, "helpful_class": 1, "review_text": "We have stayed at this property many times over the years and have always had a positive experience. The pool and hot tub are lovely, the staff is always friendly and helpful and the free breakfast is good. The food in the small restaurant good.We like the location back on the Ali Wai Canal but that may not be for everyone because it makes for a longer walk to the beach.Rooms are small but clean and every room has a lanai.A majority of the guests these days seem to be Japanese and so you don't hear much English being spoken around the pool. This is fine with my wife and I and although we speak only English we have fun trying to communicate with anyone who is willing to try to communicate with us. The hotel provides a very safe and friendly atmosphere and as I said we have been there many times and will go back again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.43483023001095206, "helpful_class": 0, "review_text": "It was my first stay at this hotel. I'm very delighted with my choice. That hotel has good service , comfortable large room and relaxable stay. Specially the breakfast was delicious. I'm so happy with my stay. thank you." }, { "user_review_posted": 55, "user_total_helpful_votes": 18, "expertise": 0.001478539115083, "user_cities_visited": 20, "review_days": 0.626506024096385, "helpful_class": 2, "review_text": "What a find! No it's not a big fancy hotel but the location is unbelievable. Right next door to Harrah's, Ceasars is down the block and across the street. Everything is within an easy walk. Rooms definitely meet Best Western Plus standard. Felicia was on the desk for check in and she was amazing. Was able to answer all of our questions including providing suggestions for running routes. In fact all the staff we had dealings with were excellent. We weren't looking for fancy facilities. We were out of our room by 8:30 and usually not back until bedtime except to change clothes." }, { "user_review_posted": 133, "user_total_helpful_votes": 86, "expertise": 0.00302892285331, "user_cities_visited": 29, "review_days": 0.163198247535596, "helpful_class": 0, "review_text": "Where to start. Physically very beautifully designed and furnished. Staff has a European flavour. However. The room looks beautiful but there are functionally no drawer or closet space. There are wicker baskets. Yes wicker into which you can put some clothes but most of the baskets are filled with toilet paper, hair dryers etc. We were going to a wedding so we had a tad more clothes than usual. We had to live out of our suitcases except for suits and dresses. The TV is mounted at right angles to the bed and nowhere in the sight lines of the seating area. The work desk has no drawers and the computer connections are historic. The bath does have grab bars but all in the wrong place. There is a half glass wall that acts as a shower curtain. The grab bar is on the wall that has the water/shower controls. If you want to exit the bath the only thing to hold onto is the movable glass wall. There is no full length mirror in the room. Went to the gym. Beautifully appointed. But. There is nowhere in the print material in the room that tells you where the gym is located. Have to call for that. When you do get to the right floor there is a sign that leads you to......a staircase. The gym is one floor down. I don't know what you do if you're handicapped. The logical entrance to the restaurant is through the kitchen! There is another more formal entrance but I couldn't find it. Lunch for two--chicken salad and cheese plate--was over $70! Service was pleasant though. The Pritzker founders must be twirling in their graves." }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 8, "review_days": 0.639101861993428, "helpful_class": 0, "review_text": "If you are looking for a cheap room for the night, this is great! Yes, it is outdated and a slight bit run down, but we felt safe and secure. Beds were awfully uncomfortable. Staff was very friendly and courteous. Even helped with my room choice to get us a better deal....." }, { "user_review_posted": 83, "user_total_helpful_votes": 106, "expertise": 0.006089900814778001, "user_cities_visited": 279, "review_days": 0.5443592552026281, "helpful_class": 2, "review_text": "A non-chalant check-in with no welcome for the status, and no upgrades offered ever, and unfortunately, I have stayed here quite a bit. The Executive Lounge is dumpy with bad service and stale or badly cooked food options. Rooms are old and smelly, and this time they claimed they had no king beds available either! Skip this property if you can!" }, { "user_review_posted": 95, "user_total_helpful_votes": 163, "expertise": 0.008219655394693, "user_cities_visited": 150, "review_days": 0.35596933187294605, "helpful_class": 1, "review_text": "Would we stay there again...YES, without a doubt.Although there was a minor misstep at check-in, put in a room that was meant for someone else who hadn't arrived yet, the service was always warm and professional. As we were celebrating our anniversary we were gifted a nice bottle of sparkling wine to add to our celebrations.The location was fantastic. Waikiki is almost certainly my least favorite area to stay in Hawaii. Because so many hotels are situated there, we have stayed overnight a few times as we transited to another island. Kahala, although only about 6 miles away from Waikiki, feels as if one is worlds away. The hotel and surrounding area are peaceful and beautiful and the hotel at 10 stories is the tallest structure in the area. If you want to endure the crowds and chaos in Waikiki, a complimentary shuttle is offered to hotel guests.We thoroughly enjoyed our stay and look forward to another \"weekend away\" in 2017" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.182913472070098, "helpful_class": 0, "review_text": "Great room and great service. This is a luxury hotel and it is run like one. We enjoyed our stay and I only make this little comment so you can continue to improve. We checked out and left all of our bags with the bell hop at the front desk so we could go get breakfast at the Ferry Building across the street. It was raining so I had the unbrella from the room with me so my wife and 14 month old might not get wet. I was told at that moment by the front desk clerk that she would be charging my credit card $25 for the unbrella and that when I returned she would credit it back. I would understand if we left with all of our bags, but we left 3 suitcases and a car seat, I am pretty sure we might be coming back. In any event, I have been home more than a week now and this is the thing I remember most about our stay...the $5 unbrella from the room the hotel thought they might not get back." }, { "user_review_posted": 25, "user_total_helpful_votes": 6, "expertise": 0.0010548383537460002, "user_cities_visited": 14, "review_days": 0.12376779846659301, "helpful_class": 0, "review_text": "As expected, from the moment we arrived until we departed every employee was professional, friendly, courteous. We had such a wonderful time. The front desk upgraded our room for free when our reserved room was not ready. There is NOTHING negative to say! A hotel for everyone. If they don't have what you need....I am fairly certain they would go out of their way to find it! First class all the way! One of my favorites in the U.S. If in DC, you can walk to dinner, the museums, or a cab is always available." }, { "user_review_posted": 12, "user_total_helpful_votes": 18, "expertise": 0.007172018095553001, "user_cities_visited": 7, "review_days": 0.331872946330777, "helpful_class": 0, "review_text": "HOTEL BURNHAMThis hotel happens to be one of my favorite hotels in Chicago out of the Kimpton Company, this and the Palomar.The check in is speedy!traveling with a pet? no Problem the front desk was able to call Housekeeping and send up a dog bed and bowls before i even made it upstairs !The hotel rooms! have been renovated ! & there spacious and beautiful! \u201c Sliding door\u201d window from top to bottom views of Chicago! the ceilings are high!No electronic keys \u2026 old fashioned keys to the room which ads to the eclectic taste of the hotel.This Kimpton Hotel reminds me of what i love Kimpton for! The small and quaint boutique feel of an amazing space.This Hotel is just simply beautiful and stunning." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.133625410733844, "helpful_class": 0, "review_text": "My second time staying at the hotel and it was amazing all thanks to Michelle Fujii. She helpe dbook me a BEAUTIFUL room. It was perfect for a weekend staycation. The staff was very welcoming and helpful. The pool was great to relax at" }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.681270536692223, "helpful_class": 0, "review_text": "Excellent location. Clean rooms. Comfortable beds. Great staff. Close to pike place market and Nordstrom. The bell hop ordered me a car to airport. It was waiting for me and my luggage was already loaded. The front desk made great dinner suggestions." }, { "user_review_posted": 13, "user_total_helpful_votes": 16, "expertise": 0.005864928407132, "user_cities_visited": 39, "review_days": 0.435377875136911, "helpful_class": 0, "review_text": "What a great experience at the Modern. The people at the front desk, especially Chris, are just the best. Great pool and outdoor bar. And make sure you find the study. But most of all, the service from the staff was top notch. Especially at the front desk! 5 star service for sure!!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 106, "review_days": 0.552573932092004, "helpful_class": 1, "review_text": "Location is great close enough to the strip, the big wheel (LINQ), the convention center and even a short drive on Koval Lane to the Mandalay Bay convention center without the Strip Traffic. The suite is nice and roomy with all in suite amenities working well. Colors (carpet, curtains, furniture) are a little bit on the dull side but it is not your home, so no big deal!!! Swiming pool area is a little bit old / rusty / rundown so it is hard to understand why this property charges resort fee, it is more of a suite hotel and nothing else - definitely not a resort!!! There is no self parking, only valet, which is sometimes a pain if you are in a hurry!! If you get a good deal on this one and the price is right....go for it - quite a good choice!!!" }, { "user_review_posted": 46, "user_total_helpful_votes": 12, "expertise": 0.001156158101022, "user_cities_visited": 10, "review_days": 0.6270536692223441, "helpful_class": 0, "review_text": "Beautiful room view and good room service and great location on dubai creek and golf club ,,only problem that a reception did allow me for checkout after 12 pm its a bad experience as a first timer in" }, { "user_review_posted": 28, "user_total_helpful_votes": 4, "expertise": 0.0005832190539240001, "user_cities_visited": 17, "review_days": 0.34775465498357, "helpful_class": 0, "review_text": "We received a warm welcome upon arrival. Free parking (in Chicago!!). Clean room. All the things you need in a city hotel. Staff really makes you feel at home & have great suggestions. Room had a lot of noise from passing el trains, but we didn't have any trouble getting to sleep. Overall, a great value & we will be back!!" }, { "user_review_posted": 26, "user_total_helpful_votes": 10, "expertise": 0.001756932243526, "user_cities_visited": 15, "review_days": 0.6621029572836801, "helpful_class": 0, "review_text": "We had a fantastic stay at the Oberoi. We checked in early after a red eye and had adjoining rooms for our family. The rooms were spacious, bright and well appointed. We had breakfast in the hotel on our 3 days and it was amazing. Rajeev and the other chefs are so great at making sure you have what you need and making suggestions and bringing you other a la carte options. We really enjoyed the time in the restaurant. We also spent a few hours by the pool which was great and the gym is an adequate size and perfectly functional. Overall the staff were great, the hotel very nice and the experience was 5 star." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.0043811610076670005, "helpful_class": 1, "review_text": "We had a three bedroom unit. The third bedroom has its own entrance and separate kitchenette which included washer and dryer. We were given a $20 incentive for use at the Cosmopolitan and this was free of any \"sales\" pitch. Had a great view of the strip. The rooms had an outer door with a small area that led to the actual entrance doors, so grandma and grandpa could keep an eye on the kids without having to leave their unit." }, { "user_review_posted": 24, "user_total_helpful_votes": 10, "expertise": 0.0019125381588140002, "user_cities_visited": 22, "review_days": 0.39375684556407403, "helpful_class": 1, "review_text": "I've been lucky enough to stay at this fantastic hotel seven times over the past year.It's a modern and clean hotel in the heart Sukhumvit's party district. What I love about the hotel is the staff, who always go the extra mile to keep their customers happy.The food is spot on, the rooms are slick, stylish and comfortable and I always felt at home at U. The pool is great and you'll definitely be looked after, I promise." }, { "user_review_posted": 35, "user_total_helpful_votes": 10, "expertise": 0.001276776847779, "user_cities_visited": 17, "review_days": 0.479189485213581, "helpful_class": 0, "review_text": "Excellent accommodations. Helpful staff. Breakfasts good; PM Social Hour(M-Thu) which can provide a satisfactory light meal if wishing to stay on premises. 24-hr. Safeway across NY Avenue. 2 short-block walk to Convention Center, and 3 block walk to Metro. Would definitely return." }, { "user_review_posted": 54, "user_total_helpful_votes": 15, "expertise": 0.001238245859232, "user_cities_visited": 20, "review_days": 0.595290251916758, "helpful_class": 0, "review_text": "great location with easy access off I-5 highway. Complimentary breakfast is good value and the rooms clean and comfortable. Hotel was under renovations but we were not bothered by noise or dust. Perfect hotel if attending event at Key Arena, or hopping on the Monorail for downtown." }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 7, "review_days": 0.599671412924424, "helpful_class": 0, "review_text": "Just a block from white house and the national christmas tress. Centrally located. The building and the hallways give out the historic charm. One of the best hotels to stay during the december holidays. Staff was courteous. Needs a bit of renovation, which i guess has already started. Breakfast was amazing and so was the dinner in the restaurant." }, { "user_review_posted": 17, "user_total_helpful_votes": 17, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.07009857612267201, "helpful_class": 0, "review_text": "Fairmont hotels look a bit different from one another, but all emphasize service, which is great. Our room on the 19th floor of the tower (not the main building), was spacious and super comfortable, with lovely linens, a huge and luxurious bathroom, and a great view. Lobby is huge and fabulous. Wish they had a Gold floor; I think it's totally worth the extra money it costs in properties that have one. Excellent location, but be warned: The hills are steep around the hotel, so make sure to take good walking shoes and be prepared to hoof it: It's part of the magic of the city! We had free wifi and the New York Times in the morning, but it could be because we are members of the President's club: But then, you can join, too!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.015334063526834002, "helpful_class": 1, "review_text": "Staying @ California Hotel & Casino feels like home,very friendly staffs,very good restaurants and most of all very affordable. There are also lots of restaurants close by including shops. If you craving for local foods there's a restaurant inside this hotel that serves delicious plate lunches. I highly recommend this hotel,the rooms are very clean,friendly staffs,newly renovated and most of all very affordable." }, { "user_review_posted": 15, "user_total_helpful_votes": 13, "expertise": 0.004097245209459001, "user_cities_visited": 8, "review_days": 0.7081051478641841, "helpful_class": 2, "review_text": "I stayed here with my two 11 year-old daughters. It was advertised as a full service family resort. Check in was laborious and unduly delayed. The room itself was fine, with full kitchen, washer/dryer, a lot of space, good bed and pull-out sofa. The pool was functional and offered no activities. pool-side smoking went on unchecked. There were only 2 activities all week, One was a wine reception that I missed. The other was a small barbecue that served under-cooked burgers, a health hazard. A breakfast was served, but it was sparse. I have had better breakfasts at $59/night hotels. Guests regularly brought shopping bags to breakfast to load up on bagels and oranges, a very off-putting behavior that was not policed. The halls were cleaned 1-2 times/week and garbage went without being picked up for a couple of days. This was a 3-star property with good rooms, little else. The pool was OK for a quick dip, but this is not a" }, { "user_review_posted": 317, "user_total_helpful_votes": 193, "expertise": 0.002845486431989, "user_cities_visited": 68, "review_days": 0.5783132530120481, "helpful_class": 1, "review_text": "I've been staying at the Narai regularly for some 30 years, and have been a great fan of it. Now, unfortunately, I am less enthusiastic, since it seems pricey for it's quality. On the plus side, the breakfast buffet is just about the best that I've ever come across in an equivalent hotel.At reception, one young member of staff was very friendly and helpful, but two older and more-senior receptionists were inattentive and then downright rude. First impressions are important, and the management ought to review it's choice of reception staff or retrain them to be polite, smiling and helpful.At the swimming pool, I wanted to order food and drinks, but there was hardly ever anyone there with whom to do so. This contrasts with previous years.As a result, I looked for and found another hotel (with a suite at a price only just over half that charged by the Narai for a standard room), and switched to it after two nights." }, { "user_review_posted": 77, "user_total_helpful_votes": 81, "expertise": 0.0049967686511870005, "user_cities_visited": 143, "review_days": 0.051478641840087005, "helpful_class": 1, "review_text": "We booked their normal room (specifically asked for a higher floor, good view), but when we checked in, we were taken to a room that looked at unused office building. Apparently, a whole side of the hotel is just within a few feet of another building, so don't expect any sort of a view. Considering that the room we booked was really small by normal standards, facing a wall of another building, made it appear even smaller.We asked for another room, and after much huffing and puffing and proclamations that since we asked for a higher floor, they gave us a higher floor, the front desk employee told us that he was going to \"upgrade us\" for free to another room and that ordinarily this \"upgrade\" would have been $60 more a night. The new room was exactly the same size, but looked out on a street, so, I guess, that was the \"upgrade\"?Our air conditioning did not work in the new room, so we had to call the front desk to come fix it. After a few phone calls, they did, but there was no follow up to see if everything was nice.We asked a concierge to book us a dinner and he couldn't get a reservation until 9:30 pm, which we could have done on our own.When we were looking at hotels to book, we debated between W an Sofitel. Given the reviews on TripAdvisor, we went with Sofitel, but I can now say it wasn't worth it. The hotel is kind of run down and definitely not \"top notch\" from the standpoint of service or accommodations." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 7, "review_days": 0.19112814895947403, "helpful_class": 1, "review_text": "My boyfriend and I stayed here for 4 nights to explore Washington DC. The location of the hotel is awesome for exploring but not so awesome for food. If you plan to walk or ride the metro everywhere like we did, plan on going a way out to find food. There are restaurants in the hotel including a buffet but it is very expensive. The breakfast buffet is around $17 a person.Beware, parking is $37 a day. This cost adds up quickly. Also, there was a fenced off area in the parking deck that had piles and boxes of stuff. Kinda just an eyesore. I guess it was the hotel's storage. I'm not really sure.The room we stayed in was very nice. There are a few things that bothered me about the room though. Our room was right beside the train so we were awoken many times by the horn. The water pressure in the shower was really weird. The pressure started out strong and then weak, almost to nothing, off and on throughout every shower. I realize this may not bother everyone, but it bothered me. Also, the air conditioning (yes we had to use the air) made a screeching sound everytime it was on. This was highly annoying.There was also a roach in our bed the last night we were there. This was not the first time I saw the roach either.Overall, this hotel was nice and only has minor things that could be fixed. We would stay here again." }, { "user_review_posted": 126, "user_total_helpful_votes": 40, "expertise": 0.001430900801969, "user_cities_visited": 31, "review_days": 0.605147864184008, "helpful_class": 1, "review_text": "It\u2019s a nice hotel . Perfect for family because it has a nice game room with pin pong table pool and other games. Perfect location just 5 minutes walk to pier 33 and 15 minutes walk to pier 39 for your must visit to Alcatraz. Nice beds and bathroom" }, { "user_review_posted": 22, "user_total_helpful_votes": 13, "expertise": 0.0027584684982890004, "user_cities_visited": 150, "review_days": 0.397042716319824, "helpful_class": 1, "review_text": "This property looks promising, well maintained outside, lobby looks great, staff is friendly. The whole resort is clean and feel secure.I booked a 2 bedroom villa, and requested an upgraded unit. They assigned me building 9, room 202 when I checked in and assured me that this is just newly upgraded.To sum it up, I had never stay in a hotel or condo hotel that require constant attention and maintenance to overcome issues after issues...1st night - we started a load on the washer, after 10 minutes, there's a pile of water flowing from the laundry room to the kitchen area. Called maintenance, and theyfound that the drain pipe is not attaching properly to the drain hole.TV in both living room and bedroom has problem connecting to the Cox Cable. The guy come in and reprogram the TV. Around 11 pm, when my wife take shower, the water is freezing cold, but nobody can help us at that time because it is too late in the night. The water does not get any warmer for the rest of the night. Also, the master bedroom had problem heating up. It took forever to heat up the room.On the next day, TV lost connection to the Cox Cable again. I called the front desk and requested them to address the water heater issue, the room heater, and the TV issue. I had made them aware that I am very disappointed in the room condition, but would like to give them a chance to fix all the issues for all.2nd night - After we came back to the room, and I started washing some dishes in the kitchen sink, there's a pile of water accumulating from the cabinet below to the floor of the kitchen. Apparently, when the housekeeping crew put the trash can in the cabinet, they manage to disconnect the drain pipe apart, and that's how the water leak. TV still has issues on and off, it seems like after they fix it, and when you turn it off and on again, it will lose connection to the cable TV. We cranked up the heater all the way up to 85 degree, and shut the ventilation hole in the living room and kitchen. After a couple of hours, the master bedroom feels warmer. When taking shower at night, the water still feels freezing, it seems to me that the water heater had a hard time recover properly. It is burning hot when you first you use it, but after a shower, the water just become colder and colder. We started to spread apart the shower time, like waiting 30-45 minutes after each person taking a shower.Housekeeping - Lacking some attention to detail, they keep supplying me more hair conditioner, but lacking others such as lotion and hair shampoo. they didn't refill me tissue paper when it is low, I had to request them. I don't think they clean the room, I think they just come in, take out the trash, make the bed, and replenish the supply.Overall, the room is clean, but it needs some work in order for the guest to stay there comfortably. They need to do something with their water heater, the room has a big tub, but how can you use it when you don't have a good warm water supply?They also need to upgrade their heating, it is not efficient at all. This unit is not suitable for winter condition, it just feel cold....The washer and dryer looks beat up, old, and need replace.They need to figure out the TV service. TV service is like gambling and rolling the dice, sometime it will power up and you have service, and sometime you will have zero service, or scrambled service.I am very disappointed in the condition of this unit, I feel that we got assigned a bad unit, and maybe other units has a better condition that this unit does. This unit doesn't seem to be newly upgraded. Some of the area looks old and worn. Again, the property looks promising, but it is not a comfortable stay for me." }, { "user_review_posted": 198, "user_total_helpful_votes": 61, "expertise": 0.001385364179141, "user_cities_visited": 342, "review_days": 0.415115005476451, "helpful_class": 0, "review_text": "Stayed here two nts. Good price (for Waikiki) and location, within easy walking distance to zoo and aquarium. Nice lobby, slightly creepy hallway to rooms on our floor, lots of electrical outlets in room (a plus), seedy elevators (1 out of commission during our stay). The hotel has a shuttle to some other hotels and the Ala Moana shopping center that proved very unreliable for me. No regular schedule, it seems. I wound up taking the #8 bus back to the hotel after waiting 20 minutes beyond the time the driver said he'd be back. (I had to be back by 5 and made it just in time.) Another drawback, particularly for a hotel that says it was recently renovated/updated: who still uses full-size beds anymore?Don't want to end this review on a negative note, however: Hotel staff here is very nice and tries to be helpful, and the Japanese restaurant (Yoshitsune) off the lobby was a delightful cultural experience." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.889375684556407, "helpful_class": 0, "review_text": "Excellent place to spend time. It is great experience full of fun. Large rooms, excellent breakfast, waterpark, pool, beaches are great. I recommend all to try to visit Jumeirah Beach Hotel and experience the pleasure themselves" }, { "user_review_posted": 98, "user_total_helpful_votes": 28, "expertise": 0.001276776847779, "user_cities_visited": 61, "review_days": 0.44906900328587, "helpful_class": 0, "review_text": "We got stuck in Chicago due to a missed connection and United had put us in this hotel. It is very close to the airport so very convenient. There is a small store where we could buy some items to get us through the day. Reception staff was very friendly but there was a long line for the check in. As a HH member I fortunately could pass by the fast line. The hotel feels large but could use a make over, it feels a little old. The room was large but there was an issue with the heating which i couldn't control. Also quite some noise from the airport. All was clean but the sheets did have some stains and some were torn which i don't understand that someone from the housekeeping team would leave the pillow cover like that (see photo). It really gave a bad impression. The hospitality desk was very nice. They stored our bags and gave some advise where to go in downtown Chicago to pass the day. Very convenient, we bought a day pass for the train for $10. Good hotel to stay for a layover but that's all." }, { "user_review_posted": 168, "user_total_helpful_votes": 72, "expertise": 0.001970334641635, "user_cities_visited": 67, "review_days": 0.9742606790799561, "helpful_class": 0, "review_text": "We really enjoyed our stay at the Marriott Grand Chateau in a 2 bedroom apartment. The staff were all very friendly and helpful. It was close to the strip and close to Walgreens for groceries. The valet parking was easy. The apartment was well appointed and clean, the air con is a little noisy at night but we found if you turned it down a little it wasn\u2019t so noisy. We would recommend this hotel." }, { "user_review_posted": 11, "user_total_helpful_votes": 14, "expertise": 0.0060686306962370005, "user_cities_visited": 76, "review_days": 0.8608981380065711, "helpful_class": 1, "review_text": "Actually this is the second time that I choose to stay in this hotel as including breakfast is really attractive, but when I check out Resort and destination Fee were charged again that I paid before the trip. In addition, the front desk staff is not friendly to us as we are Chinese when comparing with other non Asian guests whatever request I made to front desk they will give me long faces or just rudely told me to wait as she is busy (no other guests standing in front of the counters but just me \uff09 Really feel so disappointed about the attitude of the hotel front desk staff\uff0cand the 5 dollars everyday redeem, we know it only at the last 2 days via other customers but not the hotel staff! Waste for 5 nights! Also, the showers is not working well and needed to repair. The room is spacious for my babies to sleep and good to provide baby crib thank you so much for that. By the way about the location of breakfast not only me but also other customers also claimed that too windy to have breakfast in there everything either eaten by birds or fly away by wind \uff01 hope your hotel can re consider to relocate the breakfast area in other place! Also, it's easy to hear next door voices, we stayed there for 7 nights and most of the night we are waken up by other guests staying in next door, it's not really suitable to stay in there is you are having a baby with you as baby or children are easily to waken up by the noise via next guest room, especial when there is a group checking in." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7185104052573931, "helpful_class": 0, "review_text": "Clean, Jade at the front desk remembered all my family need. Staff was friendly and helpful. The room was spacious and clean. The welcome bag was convenient and they let us borrow towels and chairs for the beach super convenient!!! Block away from the beach and awesome breakfast!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.418948521358159, "helpful_class": 0, "review_text": "As a Marriott Rewards Platinum Elite person, I am used to Marriott's high standards, and the Fairfield River North was a great example of this during my five-night stay in December. Most of my travel is for work, and there I just want a fast check-in and a clean & quiet room. This was a vacation trip, however, and I'm so thankful that I chose Fairfield River North. In fact, Fairfield River North's fantastic service started even before I checked in, when I called the hotel to make sure that the theater tickets I was having sent there would be taken care of. Stephanie explained the process for items that are mailed to the hotel and put my mind totally at ease. When I checked in, the tickets were in the safe as promised. But she was just one of many. Everyone we encountered at the front desk was the same: warm, friendly, and prompt in answering questions and fulfilling requests. (A special shout-out to Danielle as well.)The same hospitality was evident in the breakfast room. Javier and his colleagues couldn't have been more welcoming or helpful. It was nice to start the day with people who were so caring and attentive.Hotel manager Brett Ociepka has done a great job developing his team at Fairfield River North. Fairfield may not be as luxurious as a full-service Marriott, but Fairfield River North will be my choice from now on whenever I am in Chicago for work or pleasure. It's convenient to the Loop, the el, and the interstate. The price is right. And the people who work there are fantastic." }, { "user_review_posted": 62, "user_total_helpful_votes": 34, "expertise": 0.0025520282751910002, "user_cities_visited": 1166, "review_days": 0.40690032858707503, "helpful_class": 0, "review_text": "The Acme is great! But, you have to understand what you are going to get, as it may not be for everybody. The location is magnificent! Rooms are Manhattan small, but clean and comfortable. There is no grand lobby, no nationally acclaimed steak restaurant. But there is a friendly knowledgeable staff, a good bar, and a fantastic room price! If you want a grand hotel stay elsewhere and pay the price. But if you want a nice comfortable room right in the middle of River North this is the place" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.35104052573932004, "helpful_class": 0, "review_text": "I was staying in Chicago on business and have stayed in many hotels but this one is the best and most enjoyable. The staff are warm and friendly and the rooms are very comfortable as are the beds. The food is great and even when ordering room service they take great care to make everything perfect and the food arrives piping hot. A good choice for both business and leisure" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "We recently visited Chicago over the weekend and was well taken care from the day I walked in to the time I left. There was service person named Pedro who I have to give props to the most a s he went abusive and beyond to ensure our stay was amazing. I highly recommend it and if you visit this place ask for Pedro and let him know i referred you.Carlos" }, { "user_review_posted": 37, "user_total_helpful_votes": 9, "expertise": 0.0010705839901470001, "user_cities_visited": 7, "review_days": 0.16265060240963802, "helpful_class": 0, "review_text": "Got back from Vegas last night, and spent one week at the Jockey Club, which is located inbetween the Cosmopolitan and the Bellasio. The Jockey Club is clean, clean, clean, and the staff is so friendly and willing to answer your questions. They offer \"free\" coffee and popcorn, from 7 AM until 11 PM, have a mini mart, pool. You can count on getting a good nights sleep here because the beds are comfortable, and there isn't all the craziness and noise like in the bigger hotels/casinos. You can walk very safely from the Jockey Club by walking through the building and enter the Cosmo to gamble. Very safe! I just love it here and would highly recommend it to people of all ages. It's like a \"diamond in the ruff!\" Absolutely a wonderful place to stay, and reasonable for Vegas!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 185, "review_days": 0.044359255202628005, "helpful_class": 1, "review_text": "stayed two weekend within the last month. Both times = EXCELLENT experience! All of the staff were very professional. Really enjoyed the food in their restaurant. The shuttle service offered to the downtown Seattle locations were a BIG plus!" }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 10, "review_days": 0.74644030668127, "helpful_class": 0, "review_text": "From start to finish I cannot praise the hotel enough. Nothing is too much trouble. Staff are fantastic and very welcoming and the hotel itself is just the same. Great comfy room with good WiFi and great space . Found the bed very comfy as I prefer a harder bed and slept really well. Breakfast is very good with a great selection of dishes from Europe and Asia alike. All in all a fantastic stay and couldn\u2019t recommend it enough. Thank you so much for a fantastic couple of days ." }, { "user_review_posted": 53, "user_total_helpful_votes": 26, "expertise": 0.0022713125521760004, "user_cities_visited": 14, "review_days": 0.24096385542168602, "helpful_class": 0, "review_text": "Great location for many attractions in and around Fisherman's Wharf! We walked everywhere!!!! Hotel itself was very clean and comfortable, bed was very comfortable. Excellent breakfast served each morning, we were very impressed! Hot options as well as quick snacks to take along on your activities!" }, { "user_review_posted": 151, "user_total_helpful_votes": 185, "expertise": 0.005837723134526, "user_cities_visited": 106, "review_days": 0.032311062431544, "helpful_class": 1, "review_text": "I booked here because of the T. A, reviews which I think were a bit overboard. We had a partial ocean view room which was nothing special and not magical in any way. Mainly a building view with a bit of water poking thru from the balcony.The beach is narrow and rocky. can rent chairs.The streets around there are filled with expensive stores as well as some touristy ones. The best thing was that the hotel restaurants were great. The Ocean House served the best meals we had on our entire trip. So that was a big plus and one can walk down to the right on a beach sidewalk although not on the left. I don't have any experience with the other hotels although the beach is certainly wider in other spots." }, { "user_review_posted": 14, "user_total_helpful_votes": 25, "expertise": 0.008559133683264001, "user_cities_visited": 13, "review_days": 0.215772179627601, "helpful_class": 1, "review_text": "Where do I start? Every aspect of our stay was beyond our expectations. We arrived in the rain and the front desk and bell staff were so quick to help my family of five into the refuge of the welcoming lobby. Check in was simple and our 2 bedroom city view suite was beautiful. We had lovely views and could see Alcatraz and even a glimpse of the Golden Gate Bridge (much to my 6 year olds delight!) from the room. We were even able to watch the NYE fireworks (well most of them) from our windows. Housekeeping was of such a high standard, the room was kept spotless.The building itself is such fun, built just before the earthquake in 1906, you can still see evidence of how the building was affected, ask the front desk to point out the stained glass window behind them to see how the building shifted! There is only one lift, but even walking up to our 4th floor room was no problem.The included breakfast was lovely and such a great way to start the day. Both my mother and I have a wheat allergy, which was superbly catered for after only mentioning it once. The wine and cheese reception was also a lovely way to wind down after a day of sightseeing. In fact, one day, we had been so busy, that we arrived after the reception had finished. My husband, mother and I must have looked beat as the lovely girl behind the front desk suggested that given that we had arrived after 6.30pm, could she send a glass of wine for each of us up to our room with the hotel's compliments. It was such a lovely thought.With regards to location, the hotel is in a residential area. We really enjoyed this aspect as we set off down the hill on foot and then caught taxis back at the end of the day. Walking the Lyon Street steps and then continuing down to the Palace of Fine Arts to feed the swans and then along to Chestnut Street for coffee and shopping was a lovely morning.We can't recommend this hotel highly enough, it deserves all of the wonderful reviews. We have in the past stayed in the big 5 star hotels down in the city, but would not hesitate to return to the Hotel Drisco when we are next lucky enough to return to San Francisco. We can't wait!" }, { "user_review_posted": 19, "user_total_helpful_votes": 6, "expertise": 0.0014227890149070002, "user_cities_visited": 13, "review_days": 0.536144578313253, "helpful_class": 1, "review_text": "We spend few nights there , the staff is not friendly especially the baggage keeper!!!The breakfast is ok but not worth the price!The room need to be modernized.We have been disappointed to pay this price for this quality of service.The location is perfect." }, { "user_review_posted": 55, "user_total_helpful_votes": 23, "expertise": 0.0019198940748090003, "user_cities_visited": 33, "review_days": 0.251916757940854, "helpful_class": 0, "review_text": "it's a long story which I won't retell here, but through no fault of my own I was taken to this Hampton Inn instead of the one at the airport. The driver did not confirm where I needed to go. Once at check in it was determined that an error had been made. The young lady behind the desk suggested that I either pay to take a cab to the other hotel or I could wait a half hour and go back to the shuttle area and wait for the correct shuttle to the airport location. I was tired and jet lagged and after some heated discussion about this I decided to take the cab to save myself more time and aggravation. I do not see why the shuttle could not have dropped me off at the correct hotel or why the airport Hampton Inn could not come to get me. In the end, the shuttle driver did not make me wait a half hour as he was on his way back so I saved the cab fare. This was a very infuriating experience! If there was a way to give this hotel no stars I would do it." }, { "user_review_posted": 62, "user_total_helpful_votes": 92, "expertise": 0.007093713183343, "user_cities_visited": 38, "review_days": 0.76013143483023, "helpful_class": 0, "review_text": "Oh where to begin? I'd booked my room from the day before I was due to arrive as I was due to arrive early in the morning (having been on the Amtrak all night) and wanted to check in straight away. Despite emails, phone calls etc telling them I wouldn't be arriving until the morning they still marked me as a \"no show\" and gave my room away. The woman on the arrivals desk was just plane RUDE.. There is no other word for it. She basically accused me of lying. She made me wait around for over an hour before they eventually found me a room. The rooms are tired. Chip board wall paper and they look like they've not been touched since the 1970s. Room service is a joke. Nobody answers the phone and I was told I needed to go down and order in person. The menu is very limited and the food was greasy and inedible. The very worse thing about the hotel though is the location. It's in a not very nice part of town with a high way on a raised section outside the window. If you want to walk into downtown Chicago - which I would strongly recommend not doing - you have a choice between walking under the highway and there are a lot of druggies under there or walking over a very exposed bridge and up a road that isn't designed for pedestrians so basically you are taking your life in your hands. I would strongly strongly recommend staying just about anywhere else in Chicago. If they paid me I would never go back to this hotel and it ruined my trip. The staff are far more interested in joking around amongst themselves than they are in providing any basic level of service. Really seriously grotty and unpleasant." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "We spent 2 delightful nights here. The hotel and its location was great, but what really stood out was the hotel staff. We arrived exhausted and prior to check-in time, but Keith called us as soon as a room was available. We stayed in a king suite and the jetted tub was amazing-like a deep tissue massage! The concierge was extremely helpful in directions, renting a car, offering suggestions. I believe his name was Cody Carpenter (that is the name on the rental car confirmation)" }, { "user_review_posted": 47, "user_total_helpful_votes": 10, "expertise": 0.0009226196764490001, "user_cities_visited": 15, "review_days": 0.9036144578313251, "helpful_class": 0, "review_text": "My daughter and I stayed here while visiting Georgetown. Extremely professional and accommodating staff. We felt very welcome there. I arrived later in the evening and was greeted by the wonderful bell staff and check in was a breeze." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.10186199342825801, "helpful_class": 0, "review_text": "My family stayed here for 5 nights in June. The absolute best thing about this hotel is the people: the entire staff is amazing. From the moment our cab pulled up until the town car they arranged for us left on our last day, not a single staff encounter was less than superb. We were greeted more than once with juice for our children and mojitos for the parents in the lobby. The desk clerks were so good I wished I could take them home and hire them for my own business. Our room was spotless when we arrived and each day when we returned. Even the maintenance man was friendly when we happened to run into him in the clean and modern guest laundry room in the basement.Our 1-bedroom suite was comfortable with a well-equipped kitchen and separate dressing area and bathroom. We cooked breakfast every morning with groceries we bought from the Trader Joe's nearby. Also, the hotel is located a third of a mile from the Foggy Bottom Metro Station, an easy walk for a family not accustomed to exercise. Additionally, there is a bus stop right outside and the aforementioned super staff will help you figure out how to get anywhere!Which brings me to the one major problem with Avenue Suites: only one of the two elevators in the building worked the entire time we were there. When casually speaking about it with another guest, he said that he comes to this hotel twice a year and that the second elevator has been down for years. Years! One of the days we were there, a large group checked in and the single elevator was overwhelmed.The 2 nit-picky complaints: both of the televisions in the suite weren't up to the standard of the rest of the hotel. No guide channel and the channels were sluggish to change. Nit-picky, I know, but frustrating for my children.Secondly, the drinks in the Coke machine in the basement are hot. The first time we ought drinks, we assumed the machine was just filled, but they were hot the second time, too. Again, not a big deal, but not convenient. (Alternatively, the Pepsi machine dispenses cold drinks.)Overall, we will absolutely stay at Avenue Suites again, especially with our larger family." }, { "user_review_posted": 599, "user_total_helpful_votes": 168, "expertise": 0.001251303940492, "user_cities_visited": 270, "review_days": 0.612267250821467, "helpful_class": 0, "review_text": "I would have loved to be able to give this hotel the 5 stars it should be worth. It was so expensive but I do not regret staying there. The view was amazing. The breakfast was amazing. The lounge was amazing. The room was pretty good. The skybar bar was very overrated and too expensive for what you get. We tried to get a table for dinner but they said they were fully booked so we had to have dinner by the pool, which was not good at all and ridiculously expensive.The worst was how slow the elevators were, most of the time when we were not in our room we were waiting for the elevator. During breakfast and evenings, it was the worst, the traffic is obvious during the breakfast but during the evening everyone is coming just to go to the skybar and they clog the elevator which is so slow.The room service was very fast even though the elevators are slow, luckily they have a service elevator.Even though they really have an elevator problem I would still recommend the hotel just for the view." }, { "user_review_posted": 29, "user_total_helpful_votes": 19, "expertise": 0.0030704607974060003, "user_cities_visited": 16, "review_days": 0.573932092004381, "helpful_class": 0, "review_text": "The Embassy Suites on North Columbus in Chicago is a very well located and newer property. That being said, it is not up to the standards that I have learned to expect from Embassy Suites. The front desk help was mediocre at best. Our \"upgraded\" room was next to the elevator and was extremely noisy. Their cocktail hour had weak hors d\u2019oeuvres and while having two bars, only had one staff member at each bar. The morning breakfasts were much better. The concierge was off duty by 6:00 each night. And the doorman, was not present when we would come home from dinner. The rooms were well appointed and the TVs had a load of channels. It was just what the hotel offered beyond the room, which drove our rating." }, { "user_review_posted": 3, "user_total_helpful_votes": 6, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.292990142387732, "helpful_class": 1, "review_text": "When we arrived, we were greated by friendly staff.The motel is nicely decorated with flowers and looks pretty, the outside as well as the inside.It is situated in a great place in town and there are plenty of things to do. I highly recommend this hotel." }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 11, "review_days": 0.41182913472070104, "helpful_class": 1, "review_text": "My friends and I stayed here while we attended Outside Lands 3 day music festival in Golden Gate Park. This hotel was perfect for the kind of fun filled weekend. We arrived early and they were able to accommodate us.Ambiance: is fun, modern and alice in wonderland like! Not cheesy like the Hard Rock hotels it had a music theme but in a whimsical sense.Room: is small but comfortable with everything we needed. The room is dim which was fine with us. The room had a nespresso perfect for the coffee/espresso/caffeine addict! Bed was comfortable. I'm all about hotel robes and they had the similar hooded sweater-like robe they had at the Ace Hotel, one of my favorite hotel robes to date!Staff: was all so friendly and gave great advice of what was nearby. And listen to the staff member when they tell you to go down the dark stairs you'll find some fun...Amenities: you can borrow a bike I believe 2 per room. We didn't do it but I loved the idea.Location: it isn't near the bart, it's a bit of a walk, but it is still near Union Square and lots of eats and shopping.Explore the hotel the fun room is the best!! We had so much fun. We didn't get a chance to go to the bar but it looked good.I'm intend on coming back to this hotel, I had an amazing time here and enjoyed every part of it even if the rooms were small it was a great time!" }, { "user_review_posted": 370, "user_total_helpful_votes": 237, "expertise": 0.002999424449275, "user_cities_visited": 162, "review_days": 0.5843373493975901, "helpful_class": 2, "review_text": "First of all, this is an old hotel. It won't be like the cookie cutter chain hotels of today. We always stay here during our trips to Chicago for the location, price and overall experience. We spent a few days here during Thanksgiving week and found the hotel, and that area of Chicago, pleasantly uncrowded. We arrived at 10:00am prepared to go sight seeing and check in later but our 6th floor lake view room was ready. There were no problems with the room. Yes, the carpet was a bit worn in spots (and in hallway) and some of the tile in the tub was cracked but that didn't impact my stay. The elevators were very quick and all the staff friendly. One evening my daughter and I were walking around the lobby and Javier, a security guard, approached us and asked if we'd like a tour of the Gold Room and Florentine Room which we gladly accepted. He told us stories about the hotel and its' haunted history. The Congress puts us within walking distance of Grant Park, Buckingham Fountain, the Field Museum, the Bean, the Art Institute, Buddy Guys and many other favorites. We will probably always return to the Congress on our trips to Chicago." }, { "user_review_posted": 40, "user_total_helpful_votes": 10, "expertise": 0.001103387399315, "user_cities_visited": 210, "review_days": 0.728915662650602, "helpful_class": 0, "review_text": "we stayed overnight at this faboulous hotel,I was SO impressed withthis hotel in everyway.It is a superb hotel,fab size rooms,great restaurants,great food.We also went to the smooth jazz evening(the reason we booked it).I really was impressed in every way.they also do two ways of having breakfast,buffet or service,great idea.Thankyou Loews for a memorable stay !!! O'h by the way,there is a shopping mall next door too." }, { "user_review_posted": 36, "user_total_helpful_votes": 19, "expertise": 0.0024519719984790003, "user_cities_visited": 14, "review_days": 0.275465498357064, "helpful_class": 0, "review_text": "My husband, grandson, mother and I just spent 16 wonderful nights at The Royal Hawaiian, a Luxury Collection Resort, on Oahu. This is our second stay at the resort. We were there last June for 14 days. We had previously stayed at Sheraton Waikiki but took a chance on the Royal Hawaiian last year and it did not disappoint. I'm happy to say that our visit this year was even better.As soon as you arrive you are greeted at the front by the valet parking crew and bell service gentlemen. You are given a lei and welcomed very pleasantly. We checked in at the desk of the Mailani Tower; again very pleasantly and we were very quickly in our room with a view of the magnificent Waikiki Beach. We received a lovely welcome amenity in both rooms. We were in rooms 6008 and 6009 4/28/16-5/14/16.The staff at the resort is simply amazing. The staff is what sets this resort apart from the others on the island and even to other resorts in general. The staff is so helpful, friendly and engaging. Many remembered us from our last visit and we truly felt like part of the R.H. Ohana.I encourage you to take advantage of all that is offered at the hotel. We made leis and bracelets. Took a tour of the hotel. We attended the Luau. We ate the complimentary breakfast in the Mailani tower many times but we loved eating buffet breakfast (or menu ordering) oceanfront at the Surf Lanai. There is also an evening hospitality with a very nice assortment of snacks and drinks every evening in the Mailani tower. We were not able to frequent this as often as we were \"on the run\". The staff in the Mailani Tower are very helpful but I must point out Christina. She was extremely engaging and helpful. Very friendly and kind. I will look forward to seeing her again next year.We also used the concierge to help us arrange dinner reservations, tickets to Magic of Polynesia and Rock-A-Hula and also a Blue Hawaiian Helicopter tour of the island. The concierge makes everything so easy. This is was a HUGE service to us and she was very friendly and helpful!!Our room was very modern and clean! We loved the ocean view! The housekeeping service was awesome. Also very friendly and took great care of both rooms. We always came in to a sparkling clean room and had plenty of bath products, R.H. chocolates and bottled water! There's an evening turn-down service as well and they replace any used towels, etc. It was quite pampering.We utilized room service twice while we were there. They set up outside on our lanai and we really enjoyed it!We utilized the pool quite a bit. There is a larger one next door that can be used at the Sheraton property but we enjoyed the pool at the R.H. There were always pool chairs available and the pool staff from the Surf Lanai kept us happy with ice water and drinks and snacks. We ate lunch poolside more than once. Byron was fantastic! What an asset to the company!!!! Kudos!We loved having Waikiki Beach Services on site! From pool towels to sun lotion, snorkels, etc., they have everything you need for a great day at the beach or pool. There is a rental charge for the beach chairs. I think it's $40 or so for two chairs and an umbrella. The pink ones are for R.H. guests only and come with beach side services. The beige can be rented by anyone and their closer to the ocean. We used both while we were there and liked them equally.We attended the manager's reception while we were there and had a chance to get to know the management as well as other guests staying at the hotel. You will find that MANY are returning guests...due to the great facility and service. We enjoyed meeting the managers and would run into them from time to time and let them know how our vacation was going! They were super friendly!We spent time at the MaiTai Bar, Azure Restaurant and Surf Lanai. The service at all three was excellent EVERY time we were there.I'd also like to thank Meilani at the Mailani Tower front desk. She was super friendly and always had a big smile when we saw her. She always spoke with such affection to my grandson throughout the visit. It meant a lot to us!The rooms are not HUGE but they are clean, well-maintained and comfortable.We did not utilize the in house photographer on this trip. We did in June and they did a great job and we enjoyed getting professional photos to remember our vacation.We spent time in several of the on-site stores for gifts, souvenirs and snacks. Again, friendly personnel.The property is gorgeous and is a prime spot on Waikiki surrounded by shopping, restaurants and tourist attractions.I encourage you to visit this property. You will not be disappointed.Mahalo Royal Hawaiian family and I can't wait to return next summer!Lisa Leal, Aiden Leon, Oscar Leon, Gale Justus" }, { "user_review_posted": 14, "user_total_helpful_votes": 11, "expertise": 0.0037042291262740002, "user_cities_visited": 8, "review_days": 0.418400876232201, "helpful_class": 0, "review_text": "Terrific hotel!!! Friendly, clean beautiful place. Loved their pool!!! Great food! Huge comfortable beds. Huge white towels handed to us at poolside, soft and first class. Free coconut drink given to us at pool. We'll be back!!!" }, { "user_review_posted": 19, "user_total_helpful_votes": 5, "expertise": 0.001167267722434, "user_cities_visited": 53, "review_days": 0.924424972617743, "helpful_class": 1, "review_text": "Being one of the first hotels on Waikiki Beach it is showing its age, but still a nice place to stay, you are only in there for a short time, to sleep.Very handy , right on Waikiki Beach, walk across the street and there is the famous beach." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.7108433734939751, "helpful_class": 0, "review_text": "I spent my night in Bangkok at this hotel, very large rooms tastefully decorated with all the comforts, very kind staff, intercontinental breakfast and wide choice so good included in the priceexcellent location only 100m from bts and mrt.I recommend this hotel to everyone" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.16046002190580502, "helpful_class": 0, "review_text": "A must must stay hotel if you are in Bangkok. 30 mins away from the new airport by their bts (mrt). Accessible and convenient to go to all these places (Chatuchak, MBK, Siam paragon, Siam Ctr, Siam sq, Pratunam market, Platinum Shopping Mall etc. Nt fgtng u cn gt halal foods nearby too. Friendly hotel staffs. Would definitely recommend this to others n would stay here again the next time visit." }, { "user_review_posted": 57, "user_total_helpful_votes": 44, "expertise": 0.0036373068830080004, "user_cities_visited": 38, "review_days": 0.9561883899233291, "helpful_class": 1, "review_text": "Renovated and wonderful. Nice location, nice people and one of the nicest Marriott clubs I've been in. The hotel is in a great location - walkable to everything in the downtown area. Great beds, and wonderful sheets. Just a few notes - they don't offer room service, which I thought was strange but maybe that is the new trend with Uber eats, and the shower pressure wasn't great but those are not major concerns, but I felt I should note. I really enjoyed my stay at this property." }, { "user_review_posted": 15, "user_total_helpful_votes": 12, "expertise": 0.00377358490566, "user_cities_visited": 14, "review_days": 0.09529025191675701, "helpful_class": 0, "review_text": "Hotels fall into two categories - those that look after their guests and those that do not. So the question is 'Does The Fairmont'? On balance yes it does. The staff are friendly and seem to genuinely care about the variety of people who frequent this Grand Dame of a hotel.It was not all plane sailing on our visit however. Top tip when booking....despite this hotel being advertised as a non - smoking hotel be aware that the balcony suites are reserved by smokers who use the balconies (open to the air) to smoke. This causes issues within the rooms. However despite encountering such problems and despite the hotel being busy with conferences during our stay, an initial problem with a smoky room was dealt with with a complementary upgrade to a Tower suite which was a delight. Housekeeping is hit and miss. Breakfasts are fantastic - get an inclusive deal if you can. Location is good - trolley cars close by and between wharf and Union Square. This is an old hotel, it is quirky, it isn't slick, check -in is cumbersome BUT would I stay again......yes because it has a relaxing feel about it and despite its problems we enjoyed our stay!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.520810514786418, "helpful_class": 0, "review_text": "We had a short night out in Chicago and decided to stay at the Waldorf Astoria. The hotel was beautiful, the location about perfect, and the staff was outstanding. My wife and I were celebrating our 20th anniversary and Clif at the front desk made sure that short stay was more than perfect." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.317634173055859, "helpful_class": 0, "review_text": "I was in town for a week for the Honolulu marathon. I read the reviews and was hoping to get a remodeled room, and I did.This is a awesome location. It's centrally located in Waikiki, walking distance to the beach, and right outside the bus stop.I saved a ton of money on cab fare, using the bus in combination with google maps public transportation feature.I ended up getting a newly remodeled suite that had its own living room. The upgrade was great, new furniture and great decor. I also had a open concept shower for the handicapped. So I didn't experience the smaller showers people keep mentioning on this site.Staff was super friendly and helped me with recommendations.My only knock on this property was during the day, construction was LOUD. Which was fine, I was out and about all day anyway.But once the remodel is finished, this place would be hard to beat." }, { "user_review_posted": 20, "user_total_helpful_votes": 5, "expertise": 0.001103387399315, "user_cities_visited": 11, "review_days": 0.256845564074479, "helpful_class": 0, "review_text": "Close to everything, friendly staff and excellent views of the lake and the space needle. The room was clean and the hotel provides breakfast with several choices. I will definitely stay here again..." }, { "user_review_posted": 43, "user_total_helpful_votes": 44, "expertise": 0.004857470574197001, "user_cities_visited": 75, "review_days": 0.018619934282584003, "helpful_class": 0, "review_text": "I absolutely LOVE the W hotels, and try to convince my husband in staying there whenever we travel to a city that has one. This property has the modern, and trendy look but it felt like it was missing something, maybe some charm? We stayed in the marvelous suite with the lake view, and the view was really nice! The suite itself was nice, but didn't see anything \"marvelous\" about it. The layout of the suite made it look and feel much smaller than it was. As always, love the bathrooms, and showers at the W." }, { "user_review_posted": 76, "user_total_helpful_votes": 61, "expertise": 0.003786360970284, "user_cities_visited": 62, "review_days": 0.45071193866374504, "helpful_class": 0, "review_text": "A few friends and I got together for a weekend in Georgetown. She was a rewards member for Hilton, so we stayed at the Embassy Suites in Georgetown. The reception was great and they checked us in quickly and courteously. Our room had two queen beds and a pull out couch. It was very roomy and had a great sitting area, fridge and wet bar area as well. We got free drink coupons for happy hour which provided select unlimited beverages for 2 hours! They also had free breakfast which was decent.*tip* you must check in before you can park in their garage, but there is free street parking a couple of blocks over at the school (only weekends)." }, { "user_review_posted": 9, "user_total_helpful_votes": 10, "expertise": 0.005283999656723001, "user_cities_visited": 9, "review_days": 0.5104052573932091, "helpful_class": 1, "review_text": "Stayed here Sept. 2016. We were on the 20th floor. Loved the little lenai and I used it daily. Everyone was nice and helpful. As soon as we arrived, we found the A/C to not be working. Called the front desk, a gentlemen came immediately and fixed it in ten minutes. I liked that it was in the hub of Wakiki Beach. It was probably not the most exclusive hotel, but I would definitely stay here, again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.46768893756845503, "helpful_class": 1, "review_text": "Nice place with a great staff the location is great for World Trade Center . Very nice room and the room size is good well worth it . Very nice breakfast . All the staff are friendly and helpful especially miss Enas . Will definitely come back to the H Dubai" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 3, "review_days": 0.6341730558598021, "helpful_class": 0, "review_text": "The location of this hotel can\u2019t be beat near the Castro, great restaurants and bars, and right on major public transit lines. The rooms are very nice with a clean modern look, comfy beds, and a nice roomy bathrooms, with a big rain shower that was very refreshing. Staff was very friendly. The rooms were a bit noisy, both from street noise and from adjacent rooms, even with that I was able to sleep very well thanks to the provided ear plugs." }, { "user_review_posted": 127, "user_total_helpful_votes": 78, "expertise": 0.0028714136651480002, "user_cities_visited": 81, "review_days": 0.032858707557502004, "helpful_class": 0, "review_text": "the rooms are very large a very confortable bed- king size . too long the check in expecially if you are coming from airport aftre a long trip ! it is impossiblle l to take the room till the clerk had finished to make all the registration of all documents ! abuot one hour , we are 4 people ,but before me there are an other couple! breakfast served in a very little room( the same of reception ) , so it is necessary to take and go in you room ." }, { "user_review_posted": 31, "user_total_helpful_votes": 16, "expertise": 0.0023954184507720003, "user_cities_visited": 18, "review_days": 0.194414019715224, "helpful_class": 0, "review_text": "First off, I cannot understand how people travel to a location like Hawaii and have so much to complain about. Yes, things are a bit slower, people are really laid back, but it's vacation! I stayed at the Hilton Waikiki Beach December 3-11 and it was a great experience.The front desk at check in (Steve) was very friendly and explained everything to us and answered any questions we may have. Steve was also able to give us ideas on where to eat and things to do. It was not ocean front (which I was very aware of) but I actually preferred to stay off of the main street where it was a little quieter. Stayed on the 7th floor (would have preferred a higher floor for the view but it was no big deal). Each room has a balcony where I would sit out every morning and take in the sunrise with a cup of tea. Housekeeping was the best I've seen in a long time. Every day we would leave around 10-11 am to head for breakfast and then the beach and they were always in the hallway to great you with an \"Aloha\" before you went on your way. Room was clean, new sheets, bathroom was spotless every day.The restaurant in the lobby was our go-to for breakfast and/or lunch. Honolulu is very expensive and you can definitely find cheaper alternatives if you walk around and discover. Mac 24/7 has amazing breakfast choices and good sized portions. We would be just fine eating at 11 am and would not be hungry again until dinner time. Joel was our waiter most days....he's awesome! The wi-fi is free in the lobby area as well as in the restaurant but in the rooms there is a daily or weekly surcharge. Not really a big deal but just an FYI in case you try to connect to wi-fi in the room. They also offer towels for the beach. All you have to do is go to the front desk and tell them the amount you need. They will have you fill out a paper with your room number and name and when you come back, just drop them off in the bin.I did use the gym as well. A little small but it has enough of what you need to get a good workout in. It's located on the second floor and you need your room key for access.Overall, my vacation and first time in Honolulu was a memorable one and I fully enjoyed this hotel. I'm already planning my return!" }, { "user_review_posted": 34, "user_total_helpful_votes": 12, "expertise": 0.001603156986064, "user_cities_visited": 386, "review_days": 0.092552026286966, "helpful_class": 2, "review_text": "I was in town for a wedding at The Willard InterContinental Washington. We stayed in the hotel for 2 nights. Maybe my expectations were too high, but for a hotel that regularly charges north of $400 per night I wasn't all that blown away. Let me start by saying the location is fabulous. You are literally a block or two away from so many wonderful sights. The rooms are decently sized but nothing special. We were on the 12th (top) floor. The room had a small port hole window which was kind of disappointing. There was a refrigerator but it was stocked with minibar items which if moved resulted in a charge to the bill. A sign on the refrigerator stated it could be emptied of products and used for a fee. I can't imagine how much that fee would be but I assume it is greater than $10 per day. The room A/C never shut off yet the room remained warm. It was in the mid 90's outside. The bed was comfortable and the bathroom was clean. The shampoo and conditioner smelled great. The hotel common areas are very nice, and the staff was helpful in every way. The valet missed bringing our car around once when we had called down 15 minutes prior to needing it. Wifi was available for around $16 per day which is crazy in this day and age. Small things really. I am not saying the place isn't worth staying at, I just thought they could do a bit more for the price. We also ate at the Cafe du Parc which was lovely. The food and drink was expensive but I expected that and didn't mind the price. the quality was high." }, { "user_review_posted": 151, "user_total_helpful_votes": 51, "expertise": 0.0015293972362700001, "user_cities_visited": 76, "review_days": 0.09090909090909001, "helpful_class": 1, "review_text": "We stopped at this hotel because of the location right on Fishermans Wharf and walking distance to everything. Note major construction on this hotel is still on going- we could not even find the front entrance when we drove by had to circle back and as you know San Francisco, is not the easiest place to drive around- lot of one way street- lobby of hotel due to construction was a mess- staff was friendly once you found them- we had a recently redone room- had a lot to be desired- modern fixtures I guess they are going for the younger crowd but I think they missed the mark- bed was good room was very clean- but as mentioned all about location- we walked to the wharf - very cold bring warm clothes- enjoyed our short 1 day stay We did not hear any construction noise but it was a Friday/Saturday so might not have been working those days-" }, { "user_review_posted": 41, "user_total_helpful_votes": 24, "expertise": 0.002731556610501, "user_cities_visited": 30, "review_days": 0.628696604600219, "helpful_class": 1, "review_text": "Stayed 2 nights here. First = 1 BR King suite, second = 2 queen. Both were lovely! We got rooms in the Grand Tower, high floors, and barely heard Fremont Street noise. The 1BR suite was SWEET: LR with comfy sofa, chair, desk, bath and a completely separate bedroom with King bed and full bath. We had 3 women in the 1BR room: I slept on the sofa (with pillows and blanket, which were delivered quickly), and we all were very comfy.- Next night w/queens was equally comfy. The casino is small and intimate, and music is GREAT (60s/70s) and not too loud. Staff is over-the-top wonderful: when we checked out of 1BR at 7:30 AM, I expected to stash our bags until the 2 Q were available later that day for 4 (another friend arriving later), but the desk clerk got us our rooms for that night right then, and we moved our bags immediately with no hassle. Wonderful! The rooftop pool is a delight! It was only 62 degrees but the sun was shining, and the many chaise lounges and sofas made it easy to soak up vibes. Pool was open, water was warm, and we all enjoyed a wonderful afternoon (though the bar wasn't open). I will stay here again in a heartbeat and have no hesitation recommending this to other travelers." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 7, "review_days": 0.512048192771084, "helpful_class": 0, "review_text": "With so many quality hotels to choose from, I am happy that I chose the Hilton Waikiki Beach Hotel. Every part of the accomodation experience was excellent from booking, to room quality to staff attentiveness to quality of bar & restaurants. However I think the reason I like it the most, is the location. A lot of the hotels further up the road and closer to the beach usually have shopping areas and malls attached to them. There seems to be so many people cutting through the hotel entrances and fouers trying to get to these shops and also to the beach. The Hilton Waikiki Beach Hotel is located a little further away from the hussle & bustle but within a few minutes walking distance to all the popular shops and malls." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "I wold like to thank everyone who works in the plaza, they are very courteous and very professional. If we needed anything they where more than willing to help. The rooms where very clean and well stocked with all the amenities." }, { "user_review_posted": 55, "user_total_helpful_votes": 22, "expertise": 0.001831623082864, "user_cities_visited": 29, "review_days": 0.16484118291347202, "helpful_class": 1, "review_text": "You've seen the hotel corporate slogans ... \"a home from home\", ... \"we take the stress out of travelling\" .... \"you are the centre of our world\" ... very rarely have I ever experienced anything close to these until staying at the Sukhothai.From our arrival (looking a bit scruffy for very classy hotel) we were given undivided attention with the service we received at the calm collected and professional front desk. Our room wasn't ready, however a complimentary room upgrade for our patience and asked how they could assist in the meantime, we asked about the Spa which was fully booked however they freed up an immediate slot for two.Fantastic massage!We then went for lunch in the superb Italian restaurant which we realised at the last minute had a dress code which we sheepishly mentioned we didn't realise and hasn't checked in .... not a problem... welcomed through to the tables next to the pool and made to feel everything was perfect.The food is outstanding - I love Italian food, The service is friendly, engaging and professional... not pretentious and very relaxed (even if you are underdressed).Back to check into our room which is now ready we had a garden suite which was most simply the best furnished hotel room i've stayed in, wonderfully elegant and stylish, warm and relaxing but the bathroom is simply jaw dropping, its like a scene out of The Great Gatsby.(The in room breakfast is flawless)The last point I'd like to mention is the hotel limousine service, the car's are wonderful, every options box ticked and a real sense of luxury however the best part of all was our wonderful driver Tony (sp?) who looked after us so well and was our guide, friend and companion for our time in Bangkok .... we booked him for our entire stay and even for the trip back to the cruise ship. Id like to say a special thank you to him on this review for his superb service.Enough of the review ... I can't praise everyone at The Sukhothai enough ... I will most certainly be back and they have redefined my expectations of how good a hotel can be.Just book a room here ... long or short stay, you wont be disappointed." }, { "user_review_posted": 26, "user_total_helpful_votes": 7, "expertise": 0.001196750948488, "user_cities_visited": 19, "review_days": 0.761774370208105, "helpful_class": 1, "review_text": "Stayed in an apartment ocean view for a family of 5. Originally they gave us a room with a double sofa and a fold up bed and 1 bed in the bedroom . Was far too squishy so I asked if I could have a room with 2 doubles in the bedroom . They let me have a look at the room first and it felt so much bigger with the 2 beds in the bedroom . If you have a family of 5 make sure request room with 2 double beds in bedroom" }, { "user_review_posted": 13, "user_total_helpful_votes": 1, "expertise": 0.000263115456759, "user_cities_visited": 7, "review_days": 0.215772179627601, "helpful_class": 0, "review_text": "Checked in Jan 7 for our annual convention: I was greeted at the door with a smile, and a door attendant who immediately welcomed me warmly. I had done a web check-in, and a front desk attendant immediately said, \"Allow me to assist you.\" After verifying my Gold Passport and credit card information, the bell person (not sure if they're still called that.) assisted me to my room. I somehow had an ADA accessible room with two beds, that worked for me. The bedding was clean, and fresh, and the mattresses were in great condition. A little too soft for me, and my sciatica though, if they're memory foam, they were remembering the last person who slept in them. LOL. There were a few problems: Nothing worked. They sent a technician up, who discovered the previous guest had unplugged everyrhing. (Why?) The bathroom was in pristine condition. Fresh shower curtain, towels, toilet was sparkling. (What do you use?) I had requested an humidifier that evening which arrived still partially filled with water. I could not get the fill thing open. (It was a Vick's brand.) When I looked underneath the unit, it was caked with calcification and mold. Come on Housekeeping, you need to clean these things thoroughly between guests. They sent me up a different one with a whirl of apologies. I chose not to use it. The restaurants as well as in room dining decided to close at 8PM that evening. (With a convention in town? Really? ) The Daily Grind was open for coffee and sandwichs so that was dinner. Other than the fact that Housekeeping could do a little better job dusting the lamps, these are the only negatives. The Shor did a wonderful breakfast. The open face salmon breakfast sandwich was a perfect start to my full day, and The Forno does a wonderful soup and salad. The steak and eggs at The Shor is to die for. I will definitely be back next year for the convention. All in all, I highly recommend this hotel for any stay. That being reviewed, I wish all safe travels. :-)" }, { "user_review_posted": 815, "user_total_helpful_votes": 293, "expertise": 0.0016350441253420002, "user_cities_visited": 431, "review_days": 0.577217962760131, "helpful_class": 0, "review_text": "This hotel describes itself as \u2018an eclectic boutique hotel that is playful proving unscripted experiences\u2019. For that read- slightly old but with with a certain charm. The welcome on arrival was excellent and very helpful including a complementary upgrade although the upgraded room probably equated to a UK 2 star room. The hotel is around a 15 minute walk through a lovely park to Lake Michigan complete with beach (although it was early November when we visited)! I can\u2019t speak too highly of the staff, particularly the duty manager who on the day we left very quickly organised a taxi when our transfer return bus failed to arrive." }, { "user_review_posted": 47, "user_total_helpful_votes": 31, "expertise": 0.003091832350849, "user_cities_visited": 73, "review_days": 0.542168674698795, "helpful_class": 0, "review_text": "At a walking distance of MRT Lumpini station, this hotel is ideally situated as a starting point to circulate everywhere in Bangkok, avoiding traffic usual inconveniences.Bright, spacious and clean rooms with all the amenities offered by a hotel 5 stars.Nice pool with sauna and fitness room.One smoking floor. Possibility of limousine service.Extremely good concierge service.Excellent restaurant, room service and breakfast buffet.Very high quality, very professional and friendly staff.Special mention to the manager of the breakfast, to her staff and particularly Mr Note, always caring with smile and efficacity.There no longer exists other hotel for me in Bangkok." }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 215, "review_days": 0.20153340635268302, "helpful_class": 0, "review_text": "It was ok - lobby was nice and the staff very friendly. Location is fantastic, quick 5 minute walk to the beach. Some beach stuff you can borrow all included in the daily fee.I wasn't impressed with the room for the price. The windows were grates that looked out on to the walkway up to the room. My first thought walking in was that I was walking into a dorm room. Where the TV was positioned made it quite difficult to watch as it was on the side of the bed.The bathroom was actually nicer than expected with a wooden tile floor, though one light was blinking (which I told them about on the way out so should be fixed for the next guest!).Overall not a bad place to stay, the windows let in a little more noise than I liked and the AC unit was pretty noisy, but I don't think it's worth the money. I guess most of all you're paying for the location." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.133077765607886, "helpful_class": 0, "review_text": "The Modern perfectly describes the d\u00e9cor of the hotel. It is modern by design, but also comfortable and welcoming. I felt very \"at home\" in my room, and the light colors are very soothing. I enjoyed dining at Morimoto and The Study as well as room service, and the food was excellent all around. I look forward to my next stay!" }, { "user_review_posted": 44, "user_total_helpful_votes": 42, "expertise": 0.0045238883371950004, "user_cities_visited": 43, "review_days": 0.35596933187294605, "helpful_class": 2, "review_text": "Well it's a shame that request aren't fulfilled. We booked this hotel in April this year and requested two rooms for our family specifically in a particular part of the hotel but when we got to our rooms our request wasn't fulfilled . We are staying in the hotel as I write this and cannot believe the price we paid for one particular room for 3 adults! I was told the extra. $75 a night for the extra person was because it was waterfront ! Ummm no we have water glimpses! Definitely not waterfront! Partial water view not waterfront!!We all ventured to the Shore Bird for breakfast this morning, $16. Per person, I have never experienced a more pathetic breakfast in my life! It was disgusting !! One of our party had two very small croissants, that was it, $8 per croissant. For a hotel this size it was very disappointing!!! The area where the buffet is is drab and depressing ! I asked if I could get a fried egg, no chance, scrambled, dried out bacon, wrinkled up sausages !! Cereal was practically non existent!The facilities of the hotel, the room etc is very clean but definitely not worth paying $1500 for for 4 nights, that was for 1 room not two! ! It was supposed to be a special time for our family after the ironman at Kona but sad to say I cannot rate this hotel at all and it all started with a very icy receptionist! I'm sure other people have their requests filled but not this time! I won't be back!I don't like writing negative feedback but in this case it is warranted! Very disappointing!" }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 12, "review_days": 0.36801752464403004, "helpful_class": 0, "review_text": "Spent one night at the Double Tree to catch any early flight from Oahu the following day.We were dropped off by a transportation service and upon arrival you have to walk up a handful of steps with your heavy luggage. The valet staff was clearly not interested in helping guest if you didn't drive up in a car. The three men. just watched my husband and I struggle up the steps. The front desk woman was very nice and kind and offered to upgrade our room for $20. Unfortunately the upgraded room on the 5th floor had an odor and we went to the 3rd floor room. The room looked beat with paint chipped off doorways, torn seat cushion on the chair, and wood chips off the bench. The bathroom was very small with no counter space and had this narrow bathroom door.. Outside our room at the end of the hallway was an exit door that was propped open with string and gave us any uneasy feeling of the hotel being secure. The downtown location might be conveinant , but the street noise is annoying. Overall, I felt like this was a tired, old hotel that needs major overhall and cleaning." }, { "user_review_posted": 18, "user_total_helpful_votes": 24, "expertise": 0.006362867336055, "user_cities_visited": 11, "review_days": 0.378422782037239, "helpful_class": 1, "review_text": "My parents and I stayed at the Okura hotel on 13th \u2013 18th Nov 2016, everything from check in to check out was very smooth and quick.We had a early morning flight in on the 13th (we arrived at 9am) we inly had to wait 1 hour until we go up to our room, which was perfect as in the this one hour slot we went to eat.The room was absolutely amazing and had a an amazing view. The bed was super comfy and everything was simply perfect.We couldn\u2019t have asked for anymore.We had breakfast included in our room and it was delicious. Fresh waffles, pancakes, fruits, yoghurts etc etc was perfect!Fresh omelette everyday with toast was my delicate along with the yummy soft pancakes drenched in maple syrup and nutella \uf04aTwo days in a row we was lucky to have an Indian breakfast (Rajmal and Sabji) and it was so tasty.The hotel location is prefect, skytain is connected to the hotel so no need to come out the hotel until the last minute!We went up to the infinity pool which had a picture perfect view of Bangkok! It really was perfection.I really cant fault the hotel, it was just a perfect stay and with prefect staff who were so friendly and polite not to mention very helpful.100% I would book this hotel again when I go back to Bangkok. Thank you very much Okura Prestige for an amazing stay!" }, { "user_review_posted": 75, "user_total_helpful_votes": 14, "expertise": 0.0007959101107060001, "user_cities_visited": 32, "review_days": 0.48521358159912303, "helpful_class": 0, "review_text": "I have always stayed at Hilton because of their service and nice hotels, however this was the exception, I will say the rooms are good. However they charge you for everything. First of all when we did the check in the lady was very interested in offering us an \"upgrade\" the hotel is a kind of expensive and she was offering an upgrade for 50 dollars daily I told her that we were not interested, then she told us that the room was ready, but in order for us to go to the room if we want it right away it will be $25 additional dollars, honestly that is not correct why do we need to pay extra money if the room was ready. After that she offer the WIFI password(because they charge you extra $12 dollars daily fee) with no additional cost because we are HHonors that and that happens, she did not provide the WIFI password. The last thing I was not able to sleep because there is come type of construction and they were working at 5:00 am . Honestly I will not recommend this hotel." }, { "user_review_posted": 59, "user_total_helpful_votes": 62, "expertise": 0.004991425370803, "user_cities_visited": 59, "review_days": 0.7760131434830231, "helpful_class": 1, "review_text": "We chose this Hilton as the Hilton hawaiian village was out of our price range. The location was perfect for us, we walked everywhere and it was so close to the beach and shops. We chose a mountain view room and it was so relaxing waking up to that view every morning. The coffee machine was easy to use and the room amenities were nice. We used the diner twice for convenience and the pool and pool bar most days. The pool area was clean and spacious with nice toilet, shower and drinking water. Only niggle was that the bar didn't open until 12 noon and around that time the whole area was shaded for about an hour. The happy hour was good(4.50 instead of 6 dollars for a beer). Staff were always nice, and extra bonus was that there were no resort fees!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7573932092004381, "helpful_class": 1, "review_text": "My company booked a room for our employee back in September to stay at the Tahiti Village hotel for 2 nights in October. We paid in advance and put our credit card on file so that my employee would not have to worry upon check-in. My employee arrived at the hotel and was told that she would have to pay for the room because she did not have the credit card the hotel was booked on.I called the hotel to see what could be done because my employee should not have to pay for the room. The operator and the front desk manager refused to allow me to pay for the room. They stated that I would have to drive all the way from California to show my ID and company credit card in order to pay for it (it should be noted I am the business manager and I am also 6 months pregnant with a very high-risk pregnancy so this request is completely unrealistic). I offered to sign and fax paperwork (a standard practice at COUNTLESS hotels) and they refused. I double checked my confirmation, and nowhere on the confirmation email does it state the card would have to be present at check-in. I understand that they would need to confirm the card at check in as that is a pretty normal procedure BUT for business reservations, there is also normally a policy that offers some type of credit card authorization form which the manager of the hotel stated they don't have.The manager then implied that I should just reimburse the employee later, inferring that it's acceptable to wrongly charge an employee for a reservation that based on our confirmation we had every reason to believe had been paid for a month ago!I offered to give the credit card over the phone or send pictures of my id and card via fax or email right now but again, I was told it's not possible.I am deeply disappointed that this hotel does not understand that businesses book reservations for their employees and the employees should not be charged simply because the hotels' policies are not clearly stated in the confirmation. I've read our booking confirmation over and over and nowhere on the confirmation does it state any of this.If you are looking to book a room for an employee, do not use this hotel. They are not business reservation friendly." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.020262869660460002, "helpful_class": 1, "review_text": "We stayed one night and would never do so again.We left our car in their guarded valet lot adjacent to the hotel. We had our rental car broken into and a large suitcase stolen. They were just okay while we there; we had to tape up the window ourselves and once we started brushing glass out of our car, they finally brought out a vacuum cleaner and helped. They said they would waive our parking fee and our $49 room service fee (but not our hotel room fee). Afterwards, the manager pretended to care on the TripAdvisor review my wife wrote but in fact he didn't do much of anything for us. The parking lot management company did pay the rental car company the cost of the window but nothing else. And to add insult to injury, the hotel later charged us for the room service after they said they wouldn't. We told the manager and he pretty much blew us off.Also, their internet was slow and they couldn't help on figuring out how to use the Kindle FireTV stick or Google Chromecast. We figured it out ourselves.Don't go here - they don't appreciate their customers." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 9, "review_days": 0.279299014238773, "helpful_class": 1, "review_text": "The reception was in complete and utter chaos. It took an hour for our car to be taken to the valet parking, meanwhile my husband waited in the car across the road. The receptionist gave a really good impression of being completely incompetent. The suite could have been fabulous. Nice size rooms with a kitchen - but there was nothing in the kitchen. 1 coffee machine and some mugs but absolutely nothing else. All the cupboards were completely empty, so we couldn't have used it even if we had wanted. The breakfast was self service off trolleys in a corridor which you then took back to your room. No, I wouldn't stay here again - EVER" }, { "user_review_posted": 26, "user_total_helpful_votes": 30, "expertise": 0.005491474210441, "user_cities_visited": 15, "review_days": 0.360898138006571, "helpful_class": 0, "review_text": "This was at least my 3rd time at the Lombardy over several years. I do not comparison-shop when I come to D.C.; I just call up the Lombardy, because it feels like my home away from home.This year's good experience started when I telephoned to make my reservation. Someone in the hotel made the reservation; I was not shunted to a call center. This individual warned me that the cost at that time was going to be high. She didn't just heartlessly tell me the price after making the reservation.The price she quoted included the various taxes and markups. I also tried bookings.com, and that price seemed a bit higher than the price the Lombardy charged directly.When I arrived, the staff, as usual, were friendly.The room (1013) does not have all the things one gets in a bigger or newer hotel: no microwave, no refrigerator.The elevator works fine but for cardio I climbed the interior staircase --- when I was not bringing luggage. Nice cardio.When I complained that the shower drain was slow and that the hot water spigot was loose although still functioning, it took less than ten minutes for two men to arrive to fix the plumbing.In the same phone call, I complained that the coffee maker seemed to have a bit of soap residue inside the basket. A man arrived sooner even than the plumbers; he brought a new coffee maker and showed me how to use it.There was never any brusqueness or impatience in the staff's treatment of me.In some hotels, when you complain of a maintenance issue in your room, they try to move you to a different room. This is a pain if you have already unpacked and spread your stuff around. But Lombardy didn't try to move me; they fixed the problem promptly, which is what I wanted.I have no direct information on how well the employees are treated by management, but I suspect they are treated well, because of how humanely they behaved toward me. The friendliness and helpfulness and the personal touch that they evinced would be difficult to maintain, I think, if management were problematic.The housekeeper, Edith, also seems like an established, respected worker. She treated me as though I were a family friend. She took time to speak with me and to find out what I needed for my room.I did not try the restaurant this time, was too busy going out. But it is a cosy-looking nook in the front of the hotel, right next to the tiny intimate lobby.On a previous occasion I ordered a cappuccino with my breakfast and this was the one and only disappointment. The foam was bone-dry. Ideally, they would get some barista skill in the kitchen.When I checked out, I asked if there is a time in the year when the room rate will be lower. Edward (I think that was his name) at the front desk explained that the prices are high now (Oct 2016) through the inauguration, except for a window around Christmas when they will be less than half what I paid on this visit. He told me exactly what the price would be during that Christmas window.It is also conveniently close to Whole Foods, where I got nutritious food cheap and quick. And it is close to Aperto, a nice Italian restaurant.I want to return to this place soon.I stayed there 19--21 October 2016." }, { "user_review_posted": 29, "user_total_helpful_votes": 6, "expertise": 0.0008941242718590001, "user_cities_visited": 13, "review_days": 0.31215772179627604, "helpful_class": 1, "review_text": "We really enjoyed our 4 night stay at Hotel Renew. The location was good for us to easily walk to nearby restaurants and beaches. The hotel seems pretty small, I would estimate 50 rooms in the building based on the floorplan sign posted by the elevator. The price was reasonable for the location and amenities. We enjoyed our cool towel and juice upon arrival. I thought the aromatherapy was a nice bonus and great advertisement for this product- I went home and ordered some for myself! The included breakfast is mostly pastries and fruit, which was delicious, though the seating area is small and it was often crowded when we went. Our room was cleaned daily and the front desk was very friendly. As other reviewers mentioned, some aspects of the rooms appeared to need some refinishing; for example, our bathroom had peeling paint and the glass door on the shower was showing it's age. Despite this, we truly enjoyed our stay here and would recommend it to other travelers!" }, { "user_review_posted": 12, "user_total_helpful_votes": 13, "expertise": 0.005149141196807001, "user_cities_visited": 33, "review_days": 0.100219058050383, "helpful_class": 0, "review_text": "I'm not quite sure how to summarise my discontent with this hotel, I've never written a negative review but this is thoroughly deserved.I'll start with the positives - lobby area, location and the gym. It has a grand, welcoming feel to it when you walk through the doors and up to check-in. Maria, who checked us in, was a great laugh and gave us tips on where to dine as we were travelling from the UK. It was a pleasant start.Location wise the hotel is pretty much perfectly situated. Yes there is the \"dodgy\" area of Tenderloin nearby - but also so is everything else. From restaurants to shopping malls to transport links, there are options everywhere within a 10 minute walking radius. Ideal for those visiting San Fran and wanting to get around.For those wanting to work out, the facilities here are better than most hotels I've stayed in. Spacious gym with a multitude of options - the only thing lacking was a barbell and weight stacks. Otherwise dumbbells up to 50lbs is good for a hotel and there was a variety of other weights and cardio equipment.That is where it stopped unfortunately. Beyond the lobby area, the hotel is really tired. Rooms are very underwhelming for the price (and given Hilton's own standards) and the lack of room service is quite shocking in this modern era. As a tip, I'd recommend checking in online as early as possible - I was able to select a corner room (which are MUCH bigger than standard rooms).Next stop was the complimentary \"continental\" breakfast for Gold HHonors members. I've stayed at plenty of Hiltons and I know what a continental breakfast is - a variety of cold meats, deli cheeses, breads, cereals etc. Upon redeeming my voucher, we were pointed in the direction of what they referred to as the \"Grab & Go\" area. This consisted of porridge in pots, apples/oranges, stale croissants and an express coffee machine. That is all, and you're not even allowed to sit at a table in the dining area. I understand a lot of people achieve Gold via credit cards in the U.S. so Gold may not be valued as strongly as in Europe - but I joined this year, got to Gold through stays and will be Diamond very shortly. I don't believe this is acceptable as \"continental\" breakfast.Finally, the staff & service. Beyond Maria, everyone else was extremely sharp and unhelpful. They were negative and seemed content to showcase their authority. Highlight was when we queried the \"Grab & Go\", the man at the front desk didn't even look up at me once and continued with what he was doing, giving simple \"ok\" replies constantly and saying \"Sorry\" half heartedly.For the price of this hotel, I'd very strongly recommend staying elsewhere. I'm not one to be too fussy, but elements of this hotel have been shockingly bad. I'll be writing a formal complaint to Hilton and I won't be returning in the future." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7332968236582691, "helpful_class": 0, "review_text": "Thank you Liz for our early check in, you were very helpful! Liz was an amazing staff member, she helped us check in early, accomadated us with an upgrade, and gave us great deals on touristy activities!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.291347207009857, "helpful_class": 0, "review_text": "Thank you Embassy Suites for outstanding customer service during my visit to the area. A special shout out to Collin and the front desk staff for their friendly smiles and daily greetings. What a nice surprise to have a hotel located within a convenient area. I want to mention the convenience of the Metro bus station, Metro transit station \"Friendship Heights\", Whole Foods, and lots of shopping. Cheesecake Factory was my go to restaurant for the evening after a long day of touring the DC sights. Thank you Embassy Suites housekeeping staff for the wonderfully clean room, also, thank you to the breakfast and evening reception staff! Great place to stay!" }, { "user_review_posted": 74, "user_total_helpful_votes": 51, "expertise": 0.0032356089952910003, "user_cities_visited": 47, "review_days": 0.224534501642935, "helpful_class": 0, "review_text": "This hotel, in a great location, is sorely in need of an update. The rooms are drab, with nicked furniture and tired bathroom. The staff is nice, but minimal. We waited a long time to check in. All in all, an unexciting experience. I expect more from a Westin. There are better hotels in DC." }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 5, "review_days": 0.046002190580503005, "helpful_class": 0, "review_text": "Spent 4 days at the resort. Our 16 year old daughter had a blast as well as myself and my wife. The staff was outstanding and were very friendly. My family and I will always stay here when we are in Vegas. No need for a rental car the shuttle takes you to tropicana and the mirage." }, { "user_review_posted": 15, "user_total_helpful_votes": 22, "expertise": 0.0070101879436530005, "user_cities_visited": 15, "review_days": 0.31106243154435903, "helpful_class": 0, "review_text": "I am in love with Seattle so take this review with a grain of salt. My only complaint about this hotel was for something that is temporary and that they are clearly working on: the elevators. Slow. And in the mornings.. forget it. The hotel is old but they have recently upgraded their rooms. The front desk and banquet staff at this hotel are absolutely top notch. They are legit friendly - not fake friendly - it's refreshing. The heavenly bed and heavenly bath are, of course, amazing." }, { "user_review_posted": 22, "user_total_helpful_votes": 7, "expertise": 0.0014344036191100001, "user_cities_visited": 17, "review_days": 0.641292442497261, "helpful_class": 1, "review_text": "Stayed at Outrigger Reef during recent business trip. Staff was very professional even when I made an error in reservation. The rooms were clean and very well maintained.Valet staff retrieved my car swiftly every morning and the Starbucks staff was also quick amidst both business and family travelers during the AM rush.There were enough locations/options within walking distance for dinner, or you could opt to eat at the resort as the hotel bar and restaurant both had excellent food choices. I would definitely return for vacation stay." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.7771084337349391, "helpful_class": 0, "review_text": "Good locationPrice not valueDisappointed with service it happened from i forgot my stuff and asked hotel to check...- No feedback and let me wait long time until i\u2019ve to follow up again-No teamwork to coordinate between shift by shift coz 1st staff didn\u2019t told other staff when i called to follow up. Before i sent messenger to pick up stuff, they still didn\u2019t briefed team member abt my case so i had to start over to tell them again!" }, { "user_review_posted": 63, "user_total_helpful_votes": 37, "expertise": 0.0027409544125860004, "user_cities_visited": 243, "review_days": 0.8050383351588171, "helpful_class": 2, "review_text": "Hustling, bustling, vibrant Las Vegas at it's finest. While I certainly wouldn't consider check-in a super luxurious experience (in the VIP check-in), they are fast and efficient. We had a one bedroom terrace suite with fountain view and it was great. Our room was connected to our friends who had the wrap around terrace as they were celebrating their anniversary and had a few parties in there. When I went to our room and closed the door, I couldn't even hear the sounds from the party next door. Great sound barriers. One of the best parts of the room though was the bathroom. The shower was in the same large stall as the soaker tub which overlooked the fountain and \"Eiffel Tower\". Another great feature was that the view could be enjoyed from the balcony, the bed, and the tub. This is definitely our go-to choice whenever we are looking for a lively getaway to Sin City. You don't even have to leave the hotel if you don't want to as it is full of awesome restaurants and clubs. (although that would be ludicrous! Vegas is all about getting out there and watching the other crazy people too.)" }, { "user_review_posted": 13, "user_total_helpful_votes": 21, "expertise": 0.007732199390590001, "user_cities_visited": 13, "review_days": 0.461664841182913, "helpful_class": 2, "review_text": "I don't know how they can say this is a five star hotel. We usually stay at the Fairmont in Georgetown but this time we needed to book a hotel near my son's apartment. I was severely disappointed in not only did I pay a lot more for the hotel than the Fairmont would have been but I was \"upgraded to a nicer king room\", where I had the privilege of listening to the airconditioner hum all night. We got back to the hotel at 1 am and I called down the front desk to see if I could change rooms, and no one answered! So we slept with the airconditioning off all night. Toiletries and towels were subpar in the bathroom as well. Next time I will save the money and go to back to the Fairmont, which by the way has been recently renovated!!" }, { "user_review_posted": 100, "user_total_helpful_votes": 91, "expertise": 0.004307624406929, "user_cities_visited": 382, "review_days": 0.10843373493975901, "helpful_class": 2, "review_text": "What I liked: Strong shower water. Big safety box for laptop. Good mattress. Close to Central shopping mall.What I liked less: NO Bum Gun. Carpeted floor. One (1) electrical socket. I need 5. (Phone, Laptop, Camera, electric toothbrush, electric dental flosser.) Walk to MRT Phaholyothin takes 15 min, not 5-10 as the reception told me when I asked by phone.The pool water was OK, but far from crystal clear . In the nearby whirlpool 1 jet is working properly. Had shrimps in the Chatuchak Caf\u00e9. They were like the deep-frozen ones from Makro: almost transparent, crunchy, and tasteless. Never had another meal at Centara." }, { "user_review_posted": 43, "user_total_helpful_votes": 36, "expertise": 0.003954232517083, "user_cities_visited": 51, "review_days": 0.430996714129244, "helpful_class": 1, "review_text": "Stayed there for a week with my wife and sisters. Overall it is a very nice hotel and has some great amenities.The Lazy River and the swimming area are fantastic and well worth a visit.The free shuttle they offer to Tropicana and Mirage is great, gets you to within walking distance of almost everywhere you would want to go. On certain nights there is also a shuttle all the way down to Freemont Experience, has to be visited...Also the $5 ride to Red Rock Canyon is a great experience also.The staff was friendly and they do have a bar and restaurant on site as well as a little shop for quick items.Room was clean and did have a kitchen included if you decided to eat in. Plus had a jetted tub and a steam bath in the shower. Only thing that was a little annoying was the cycling of the water when trying to shower. Go cold then back hot...I would stay there again.It is also a time share place but we didn't do the presentation so can't comment on that." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 3, "review_days": 0.217962760131434, "helpful_class": 2, "review_text": "I gave this hotel 5 stars strictly because of how far they exceeded my expectations. My wife and I have stayed at several \"victorian/boutique\" hotels in the union square area of San Francisco and we have come to expect certain quirks when staying at these types of hotels.The King George pleasantly surprised us from the first moment we walked in, the front desk staff was very friendly and helpful, the place not only looked clean, but it SMELLED clean, even in the lobby, and that is saying a lot for this neighborhood.Recently renovated (October of 2015 from what I could gather), the rooms are spotless and well appointed with all the amenities we could ask for. The lobby bar offered a nice low-key place to meet friends before going out and they poured good drinks at good prices.Bottom line, for the price I paid, the King George greatly exceeded my expectations, it was clean, the staff was friendly, the renovations were tasteful and charming and the location is second to none if you are looking for the Union Square neighborhood.I normally do not spend time writing reviews unless I feel it necessary to warn other people about a bad experience, or to recommend a place because of the great experience I had. This place I definitely would recommend." }, { "user_review_posted": 34, "user_total_helpful_votes": 32, "expertise": 0.004458983196058, "user_cities_visited": 27, "review_days": 0.059145673603504006, "helpful_class": 2, "review_text": "Frustration is the remembered experience for this hotel.The designer omitted to make the light switches in the room user-friendly. The staff admit that is the most regular cause for complaint.The bar staff are ill-trained. The first hotel in history to sell gin and water as gin and tonic and persuade the guest that he is wrong.Beware the pathological table cleaner at breakfast. Hang on to your cup and plate as they are whisked away mid-bite or mis-step sip. We clung on to our cups like Titanic survivors to life belts.The management handle complaints with the mantra that the customer is always WRONGn!!" }, { "user_review_posted": 452, "user_total_helpful_votes": 184, "expertise": 0.001865994088577, "user_cities_visited": 222, "review_days": 0.524644030668127, "helpful_class": 1, "review_text": "The best thing about this hotel is the location. Is walking distance to the Wharf and also to the Cable car station. You can practically walk everywhere. The rooms are ok, although the hotel is kind of large and the rooms are in a sort of maze. It has a nice small pool and a Jacuzzi and the gym is good as well. The rooms are nicely decorated and clean. We came by car, and even with the Hyatt membership discount it was expensive. The breakfast buffet is over prized (even with the membership discount) and they are understaffed so you have a long wait if you are not there early. Overall, we had a good time and made the best of the good location." }, { "user_review_posted": 22, "user_total_helpful_votes": 19, "expertise": 0.004082533377468001, "user_cities_visited": 13, "review_days": 0.612267250821467, "helpful_class": 0, "review_text": "I booked the Four Queens for the weekend as I have enjoyed staying downtown in the past. Four Queens is convenient to everything on Fremont. Upon my arrival late Friday night and the front desk couldn\u2019t find my reservation and she wasn\u2019t very helpful. So I had to repay for my stay until they could find my reservation. The next morning I called Orbitz who got hold of the property manager who was able to find my reservation and was kind enough to refund me. The room was nice and bed was comfortable. Everyone talks about the noise from Fremont st but our room was very quite. Shower pressure at times wasn\u2019t the greatest. Even though our room was nonsmoking there was still overwhelming smell of smoke as well musty. They need to invest in better air filtration system. Seemed like every time we went off the property to go shopping or sightseeing our room keys stopped working it started to get annoying!! Employess were not that friendly or helpful. As the saying goes you get what you pay for. I will not be staying here again" }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 14, "review_days": 0.33789704271631904, "helpful_class": 0, "review_text": "Nice room on 7th floor with good view of the skyline.Breakfast was as expected good quality and plentiful.Nice pool, staff friendly - loved the special cocktail - lime cocktail with Mexican beer that they did (can't remember the name) $12 so not the cheapest but so refreshing and definitely recommend whilst sitting out poolside.Beds large and comfortable.A bit of a walk into the centre and found metro was not that close and bus routes a bit limited.Shuttle is provided to the main tourist locations between 7 am and 10 am (a nice touch), but we couldn't get up early enough to catch it! But what about coming back to the hotel in the day?We also had to get to the Marriott (Marquee) for an event on the North side of Washington most days and that was a 2.5 mile walk (35 mins - we are fast walkers though, so would say normal pace 50 minutes).This resulted in my son cabbing back late at night (about $8) Watch out as on the first night he used a cab outside the Marriott and the driver charged him $20 - so check price before travelling.Also as I did not drive if you need food in the evening there is a McDonalds nearby and a couple of burger style restaurants but not much else. You can order food /pizza in, but if you are looking for anything but burger style restaurants you will need to get a cab into the centre of Washington. As I was on my own in the evening I found it limiting for myself.Bar closes at 9 pm so after that for myself again limited with options for the evening.I wasn't particularly bothered but some of you may want to be a little closer to the action." }, { "user_review_posted": 92, "user_total_helpful_votes": 48, "expertise": 0.002422654941976, "user_cities_visited": 115, "review_days": 0.088170865279299, "helpful_class": 1, "review_text": "San Francisco lodging can be very expensive. We found the Wharf in to be a great deal in an ideal location, just a block from Pier 45 on Fisherman's Wharf and near much of what we wanted to see. The motel (3 stories with parking underneath) is 1960-ish but very clean and secure. The small lobby offers free coffee all day long and the daily newspaper. Tons of restaurants and attractions are within a block or two. Right outside the door is the F trolley which goes anywhere down the Embarcadero and to Market Street which easily got us to Chinatown, the Alcatraz Ferry, the Ferry building, and AT&T Park to see the Giants. We had rented a car, but never had to use it for three days as we used the handy public transportation. In addition to the trolleys, the two cable car routes were within brief walking distance. The Wharf Inn staff were very friendly and helpful. We did not find it noisy but we were on the inside rather than facing Mason Street. In addition to being $100 plus cheaper than most hotels in the vicinity, the parking is free. All other hotels in the area charge $50 extra per night for parking. This is a great bargain and perfect for meeting sightseeing needs." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.422782037239868, "helpful_class": 1, "review_text": "This was my first time at a W hotel and I was thoroughly impressed.W at Lakeshore is a fantastic hotel with a vibrant interior design, sublime views of the lake, with a warm and welcoming staff. It was an easy walk from the hotel to most areas in the downtown area I was visiting.Sonia, who is the experience manager was very friendly and courteous and made me feel like a valued guest. Much appreciated Sonia!I will definitely return when next I am in Chicago.Now looking forward to experiencing W in other cities." }, { "user_review_posted": 62, "user_total_helpful_votes": 16, "expertise": 0.0011425398554200002, "user_cities_visited": 21, "review_days": 0.08762322015334001, "helpful_class": 1, "review_text": "I love this hotel! I have been here on many occasions. Whether it's just my husband and me or with kids, it's never disappointed! We love the breakfast at Weber Grill (great for any meal, really.) The hotel staff -always excellent, the rooms are newly decorated. Can't beat the location. Just a block from an indoor mall that exits right onto Michigan Ave so it's great in the winter too! The rooms all start on higher floors, so no street noise." }, { "user_review_posted": 31, "user_total_helpful_votes": 10, "expertise": 0.0014557595042580002, "user_cities_visited": 10, "review_days": 0.788061336254107, "helpful_class": 1, "review_text": "The hotel is not a sleek boutique and some furniture is dated, BUT: It may just be the most comfortable, accommodating, friendly hotel ever. Most importantly, it is clean, quiet, and has a super comfortable bed. We stayed in a large suite at a reasonable price affording us room to practice tai chi and a full kitchen and dining area and two TVs. The staff are the greatest, including the entire front desk staff and bellmen, who provided quick and friendly service immediately 24/7. We will definitely stay here again!" }, { "user_review_posted": 25, "user_total_helpful_votes": 14, "expertise": 0.0026084078119820004, "user_cities_visited": 28, "review_days": 0.9184008762322011, "helpful_class": 1, "review_text": "While there seem to be some other negative reviews on this place, I have to say having stayed there for a week, this place was excellent for a stay in Waikiki. Not only is it loacted in the perfect place for city transport, shopping, restaurants plus walking distance to the beach, the service here was outstanding! Maria (?), Rachel and front door man Mike were genuinely lovely, and helped us with any issues we had. They had free breakfast, a concierge service with Diana (who was fantastic) and the rooms were spacious and comfortable.The only one suggestion I would have is to provide a kettle instead of a drip coffee machine and tea for those Australians who like tea as an alternative to drip coffee.I would recommend and would stay here again on a trip to Waikiki. Thanks!" }, { "user_review_posted": 21, "user_total_helpful_votes": 18, "expertise": 0.004051008023202, "user_cities_visited": 17, "review_days": 0.129244249726177, "helpful_class": 1, "review_text": "What i liked the most was the view that the hotel had to the river. Rooms are big and spacious and it also has a great lobby bar. It is very good for big conventions, has a lot of ballroom space and great terrace access from the River." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6396495071193861, "helpful_class": 0, "review_text": "Our hotel stay was fine, although for a 5-star hotel, we were expecting more. When we arrived, the receptionist gave us the wrong key and when we returned to figure out why our key was not working, he laughed it off rather than being apolegetic after we had been traveling all day. The bathrobe was stained as well as the shower wall. Overall, we would have chosen somewhere else for our stay in San Francisco." }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 63, "review_days": 0.25958378970427104, "helpful_class": 0, "review_text": "We stayed at the Washington Plaza for two nights. It was wonderful! The customer service was incredible. Everyone was smiling and helpful. The room was clean, the bed was comfortable, and the view was excellent! The hotel is also very conveniently situated. It's easy to access by car and then it's about a mile walk to the national mall and all its offerings in one direction and really fun bars and clubs in another. I would definitely stay here again." }, { "user_review_posted": 49, "user_total_helpful_votes": 9, "expertise": 0.000781378423597, "user_cities_visited": 3, "review_days": 0.9414019715224531, "helpful_class": 1, "review_text": "This was the third time we have stayed at Tahiti Village, and before it was great. But after spending a week there this month, I won't stay there again. Perhaps it was the busy holiday weekend (Labor Day) or maybe the employees who care about their customers were on vacation, but we were not happy with our accommodations, the cleanliness of the unit or the housekeeping service. I rented two one bedroom units and ended up with two tiny little lock-offs. Our prior stays always included a kitchen, balcony, washer/dryer. These units were more like hotel rooms. They were willing to move us -- for a price. Since I had exchanged two timeshares ($3000 cost on my end), I was not willing to pay more just to have what I expected to get all along. I found the manager cold and uncaring. She used the \"we're really busy because of the holiday\" excuse. I found her very cold and a horrible example of customer service. The lifeguards were cliquish and more concerned with hanging out with each other than watching the kids in the pool. (We don't have young kids but on more than one occasion we saw tiny kids floating in the lazy river with no adults around.) The lifeguards literally were not focused on the pool at all. They did not seem to care. They were usually congregating by the towel station or playing around, diving in, horse playing, etc. Housekeeping was overwhelmed, apparently, as they never showed up at our units. We ran out of towels and toilet paper and could not get ahold of anyone by calling the number. I talked to a housekeeper in the hall and she told me to call the number. No one answered. We finally had to \"steal\" toilet paper and towels off a cart. Someone has dropped the ball at Tahiti Village. It's sad to see, because this used to be my favorite resort, but never again." }, { "user_review_posted": 104, "user_total_helpful_votes": 29, "expertise": 0.001243432723075, "user_cities_visited": 50, "review_days": 0.6757940854326391, "helpful_class": 1, "review_text": "We stayed here with friends for a weekend visit. The staff at the front desk were very friendly and great to deal with. ButOur room was small, the bathroom had no shelves or table to place our products on, I had to use a luggage rack as a shelf.Two times we asked for directions from the staff and received incorrect information.So will probably not stay here again." }, { "user_review_posted": 22, "user_total_helpful_votes": 23, "expertise": 0.004965243296921, "user_cities_visited": 23, "review_days": 0.819277108433734, "helpful_class": 0, "review_text": "Disclaimer, We're not Vegas People to begin with, but we did want to check out Lady Gaga at the Park MGM Theatre and it made sense to stay at the newly renovated hotel. Our plan was to have dinner in Bavette's before the concert and walk right to the event, but as they say \"Man plans, God laughs\" and as our flight was canceled due to weather, we drove 6 hrs. to make the concert in time. Alas, no review of Bavette's. Within 20 minutes from when we entered Valet, we were,with the help of the friendly staff at check-in, able to get to our room and be in our seats before Gaga finished her first number. Oh, might I mention this entailed a wardrobe change that started while waiting for 35 minutes for the left hand turn into the hotel from Las Vegas Blvd!Needless to say the only meal that we had was at The Primrose the day of check-out. The breakfast was delightful as was the server who attended to us, and we can't say enough about how helpful everyone from Valet to Casino floor personnel, and retail shop clerks were during our stay.Wish we could have been as impressed with the resrt of the property.After talking the lift to our floor, you walk down these depressing dark hallways to equally depressing guest rooms that have all the hipness of 3 day old Avacado Toast. (exposed electrical line running up the wall, across the ceiling to hanging lamp that looks like it came out of an old Howard Johnson, really)The room had all the charm of a 70's garage conversion complete with fluorescent bulb lights running up the side of the living room mirror. To be fair, the beds were comfortable, and the shower had great water pressure. The overscaled table in front of the sofa looks like it was left over from the Monte Carlo. Please leave the irony to the Ace.But don't take my word for it.As Shannon Carrier of the Daily Beast wrote:When Andrew Zobler of the Sydell group who owns the Park meet with Jacques Garcia, who designed the NO Mad on the top two floors of the hotel, (why did I not know about this hotel within a hotel before we booked) took him down to the pool of The Park, and as he looked around the pool and said, \"These are not really my people\". Oh well. First impressions apprently really are lasting ones." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.912924424972617, "helpful_class": 0, "review_text": "I always stay in Okura hotel when I come to Bangkok. The service and the food here are just great. The personnel does everything to make you feel happy. Mr. Euro is just a Great man who always provides excellent service. If you have a chance to stay in Bangkok, come directly to Okura prestige! Love it a lot! \u2764\ufe0f\u2764\ufe0f\u2764\ufe0f" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 55, "review_days": 0.11171960569550901, "helpful_class": 0, "review_text": "The front desk is amazing, the staff so helpful and friendly. And then you get to the pool and courtyard, and it's like time warping back to the 70's but the good part. The rooms are funky, fun and comfortable. If you are looking for a Courtyard or a Hampton Inn this is not the place for you, if you love flair and style and a great sense of humor you will love it here." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.38937568455640703, "helpful_class": 1, "review_text": "My family does a Christmas shopping trip, girls only, every Christmas. We always stay at the Parc 55 because of the location to the shopping, the trolley, and the BART. This year didn't start out so great, as my daughter tore her ACL and was unable to go. This year we had booked through Hilton honors, and to my surprise, was unable to cancel the second room. I called the manager, Emma, who could not have been more helpful. Although she was unable to correct the billing problem, she did everything in her power to do so. Upon our arrival, we were greeted by Emma, who is such a wonderful asset to the Hilton family. We were upgraded to a larger room, and received texts from the virtual concierge the entire trip. Lastly, Gerry, in the bar was awesome as well. He makes the best coffee in the world, and is so nice. Our trip was wonderful, and we look forward to our next trip already. Thanks again, Emma!!!" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.30394304490690005, "helpful_class": 1, "review_text": "We stayed in room 4505, which overlooks the entire bay. The room was excellent and all the amenities were great. We would have had a great view of the fireworks show had it not fog, but what can you do about that. We ate the Fog Harbor and had a great dinner," }, { "user_review_posted": 22, "user_total_helpful_votes": 10, "expertise": 0.0020964360587000003, "user_cities_visited": 5, "review_days": 0.44633077765607804, "helpful_class": 1, "review_text": "Location of the hotel is great, close to Sky Train and Metro along with Terminal 21 Shopping Mall.The staff are very professional and helpful at all times, even the security outside who stop the traffic for you while walking between hotels.I will be back later in the year and plan to stay here again.Excellent WifiGreat Breakfast BuffetTv Channels are very limited (if you like to stay in)Great facilities such as pool and gymClean and very spacious roomsQuiet area" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 65, "review_days": 0.33296823658269403, "helpful_class": 0, "review_text": "This hotel was very comfortable, and conveniently located in downtown Honolulu. The staff at the hotel and restaurant were amazing and helpful! Always a smile! Who needs the Marriott or Hilton when you have 5 Star service at the Pagoda? After being out on a 7 month deployment it was nice to just get away! I recommend this hotel to anybody visiting the area who doesn't want to stay at the over priced Waikiki Hotels. Wal Mart, ROSS, and various other stores are within walking distance." }, { "user_review_posted": 47, "user_total_helpful_votes": 28, "expertise": 0.002781944825934, "user_cities_visited": 28, "review_days": 0.49178532311062406, "helpful_class": 0, "review_text": "The hotel was nice - beautiful open air lobby, clean pool, and comfortable beds. I am only giving this a four star review because the rooms are a bit tired and need a refresh. However, there is a million dollar view of the beach from your hotel balcony and there is also a postcard view of Diamond Head from the beach. The staff were very friendly and helpful. In particular our waitress in the morning at the breakfast buffet, Janice, was the best waitress that we have ever encountered at any Marriott or Ritz Carlton property in our frequent travels. Lastly, the breakfast buffet is not to be missed. Wonderful omelette bar, selection of fresh tropical fruit (including lychee) and a variety of fresh squeezed juices. We will definitively be back for a few days again on our next trip to Maui and the Big Island." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 14, "review_days": 0.40690032858707503, "helpful_class": 1, "review_text": "I love this place. It's not one of those cheaply thrown together hotels where the particle board bureau is falling apart, and the bathroom doesn't have enough room to turn around in. It's stately. The rooms have space, the bathrooms are comfortable, the curtains are real curtains with wooden rings, and the furniture is solid wood. They have a robe you can borrow, an umbrella if it rains, and a free shoe shine at night. There are complimentary water bottles and a lovely coffee maker for the morning. Staff are friendly and helpful (well, almost all staff). The 'business center' and work our rooms are tiny - but they are there. The one complaint I have is that the entrance is needlessly inaccessible. There is a small 6 inch step inside - which could easily be ramped - but, presumably because of the historic building, no one has tried to do that in a way that would preserve the architecture. Too bad - the rooms are large enough, and the lay out good enough that they could have wheelchair using customers." }, { "user_review_posted": 12, "user_total_helpful_votes": 20, "expertise": 0.007981168855051, "user_cities_visited": 9, "review_days": 0.650054764512595, "helpful_class": 0, "review_text": "We arrived at the hotel around 3pm and was told that our room was not ready and we would have to come back at 4pm. I asked if there is another room available and they said no. I checked online to see if the hotel is full and of course it wasn't. I suspected they have assigned us a specific room since we booked it on a 3rd party site. The bell staff was pretty nice offering us cheaper option to self park our car. We found FREE street parking easily and saved us $49 ++. When I called a day earlier they have told me that the valet parking is $40 but when we got there it was $49 ++. We came back to the hotel around 6:30 and checked in. As suspected, we were assigned the room right next to the elevator on the 2nd floor. You can see the view from our window from my pictures. The room is a decent size but a weird L shape. We have a king size bed with only one night stand. The TV is to the left of the bed but there is a wall there that blocks the view of the TV if you are laying on the left side. The TV stand doesn't slide out. The bed is ok comfortable but the pillows are flat. They completely sink to the bottom even though we both used 2 pillows. The bathroom sink has a big stain on it (see picture). I went to the vending machine to buy bottle of water and it was out so I went to the 3rd, 4th, 5th, and 6th floor. They were all out. I gave up after that. I went back to the room and called the front desk if they can bring me some water. They said yes but they would have to charge me a delivery fee . I explained to them that every single vending machine are out of water. The response was \"ok I'll send an engineer,\" I was dumbfounded, what is the engineer going to do? I was frustrated by then because we had to listen to the noise coming from the elevators and people crowding by the elevators. I went down to the lobby bar ask them if I can get some water and they told me they sell bottles by the front desk. WHAT???? Why didn't they tell me that when I called? I went to the front desk and bought 2 bottles of water and told them I went to each floor and every vending machine is out of water. The front desk agent said to me \"oh yeah our Pepsi guys is really bad at that\". I was furious at that point because not only did he blame someone else but if you guys are aware of the problem, why don't you guys do something to actually fix it, not to mention when I called you didn't tell me you sell water at the front desk.We didn't sleep well because of the constant noise from the elevators and people standing around and talking. We woke up and checked out and of course the computer is down. We were told to write our info down on a sheet of paper and they will send us a confirmation when the computer is back up. Well it's been over 24 hours and still no email. Maybe their computer is still down???I would not recommend this hotel to anyone especially if you book it on a 3rd party site. We are from NYC and come to DC every once in awhile and thought we would give this hotel a try but boy did we we regret it." }, { "user_review_posted": 322, "user_total_helpful_votes": 101, "expertise": 0.001412472937882, "user_cities_visited": 365, "review_days": 0.570098576122672, "helpful_class": 2, "review_text": "This was my second visit to the Desert Paradise Resort and I was just as impressed as the first time. The hotel is actually a series of buildings each with 4 studio apartments and lots of free parking. The apartments are really large and I stayed in the one bedroom apartment which had a great living area and kitchen with a huge bedroom and walk in wardrobe. The bathroom is also great and there is a separate room with a washer and drier. The room was clean and all the items in the kitchen were spotless. The staff were great and helpful and always had extra coffee and other things such as washing powder available when asked. It is a long way from the strip so having a car as we did was great but they do have a shuttle to the strip if you don't have a car. The pool area looked great although I didn't use it. I will definitely stay again." }, { "user_review_posted": 44, "user_total_helpful_votes": 15, "expertise": 0.0015447423590420001, "user_cities_visited": 51, "review_days": 0.484665936473165, "helpful_class": 1, "review_text": "On Mother's Day I took my mom and dad to the Modern, \u00a0I was so excited to show them the Hotel since they flew in for a couple of days. The food was always delicious, as well as the drinks and not to mention the service that Michalene gave us she was very prompt, knowledgeable and very friendly always smiling. \u00a0She never change even when I come down with my friends during the week. I have always love and look forward to seeing her when ever I visit the Modern. My folks really was very impress with her and the hotel they love the place. \u00a0And really look forward in returning to the Modern on their next visit.Thank you Michalene for making mother's day a good one for mom." }, { "user_review_posted": 15, "user_total_helpful_votes": 1, "expertise": 0.000213321563867, "user_cities_visited": 9, "review_days": 0.39485213581599105, "helpful_class": 0, "review_text": "We had group of 10 in this stay, 4 children. Three rooms. Very nice stay and great and close walk to space needle and Seattle center where winterfest held. Good little touch up when we were given bottles of water for everyone and kids were offered cookies. I turned my like to love. Haha thanks!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 202, "review_days": 0.502190580503833, "helpful_class": 1, "review_text": "I will start with the positive: the food and beverage staff really delivered a 5 star service, the rooms were clean and renovated, the buffet, even if it was small had all the essentials and at a reasonable price.Now, the reason for the bad review:On the night of Saturday July 1st to Sunday 2nd , at about 2 to 3 am, the fire alarm starting ringing. Both our kids were sleeping when the alarm rang and waked up. Fortunately it was announced that it was a false alarm and we were advised to stay in our rooms, a couple of minutes later the alarm stopped. The kids tried to sleep again, but my older was very scared since he has had bad experiences in the past with the alarms. About 1 hour later, the alarm rang again, this time with a different tone, and after 2 minutes no announcement was made, so I decided to take my family to the lobby. At this moment, both my kids are awake, the older one is crying in panic and the younger one is running all around the lobby. Well, when I got to the front desk, I really felt bad for them, they looked scared and desperate. They told me that a water leakage and that activated the fire alarm. At this point the alarm hasn\u2019t stopped ringing, so there is no point in trying to put the kids to bed. Front desk offers me 100$ for each room of F&B without me asking, which I accept. My sister in law says that it is not enough, after talking to who appeared to be a manager, she also got the first night off. After about an hour the alarm shuts off and we go back. I did find odd that the personnel was taking notes in paper instead of the computer. The next day in the afternoon I wanted to double check and the person that talked to us stated that there was no note about a reimbursement, only a note stating that all patrons that came to the lobby to complaint will get credit in F&B. The same person mentioned that those that did not show up to the lobby the next day \u201cwill not get nothing\u201d. I mentioned that we also had a reimbursement, at that moment he says let me bring my boss. The manager, named \u201cGreg\u201d, was very defensive from the start. The very first thing that he mentioned was that my sister in law \u201cdid not understand well\u201d (she is Hispanic and was there next to us) and that he will do one or the other, not both, he mentioned that there is no note beside what his agent mentioned, and that that is all he can do. Then the story changes. It is not that my sister in law did not understand, but that the night staff is not \u201cempowered\u201d to make that decision (at that moment I understood the paper notes). Then I tried to explain to him our experience and point of view, during which he did stop to interrupt me, I was not upset, but at this point I am starting to get upset. I told him to please let me finish explaining what happened, and he said that \u201cI didn\u2019t need to, since he read the email(?)\u201d, he mentioned that the problem was that in the morning, the manager came and said that \u201conly a maximum of 100$ of F&B will be given to the people that complained the next day\u201d. Then I tell him that he had to understand the situation of his colleagues, there was a long line of angry customers and that I put myself in their position since I have 15 years of experience dealing with customers in different companies, then he interrupted me to mention that he had \u201c22 years of experience\u201d. At this point he gets tired and says, \u201cok I will give you the credit and reimburse the night\u201d, my brother in law did not hear the last part, and stated, \u201ccan you please repeat, I am sorry\u201d, and he looks at him in the eye and replies: \u201cthen why are you here? I am giving you what you wanted\u201d. Then I say, \u201cI hope this time you write it down, since I don\u2019t want to have the same discussion tomorrow morning\u201d, to what he replies \u201cHA HA HA\u201d making fun of me. And there is where I get upset and I ask him, \u201cwhat is that about?\u201d, and he replied that since I am sarcastic, then he can be sarcastic too, I say \u201cI am your customer, I had a bad experience and you are being rude\u201d, he replies that he is entitled to his opinion of people and that it doesn\u2019t matter who is customer in this situation. Then my wife states that she is going to leave a bad review and he answers \u201cI DON\u2019T CARE, you can do what you want\u201d she goes to the line to check in and starts telling people about the bad experience. He mentions then to us in a very high voice that staying in the hotel is a privilege and not a right and he can kick us out anytime if he wanted. I was about to tell him to forget about everything and simply reimburse me, that there are thousands of hotels in Las Vegas and we can take our business somewhere else, but my brother in law did not want to move. I wanted to let everyone thinking in staying here, that some personnel do not care about the customers (proof: the way we were treated), their own colleagues (proof: the way he referred to the night shift and their situation) or the brand (proof: they don\u2019t care about bad reviews)." }, { "user_review_posted": 11, "user_total_helpful_votes": 12, "expertise": 0.005185920776784, "user_cities_visited": 10, "review_days": 0.36746987951807203, "helpful_class": 0, "review_text": "Kimpton Rouge Hotel, has a customer's needs in mind from the time you walk in. Lobby is very beautiful, with a warm welcome from the staff.After checking in, which took a few minutes by the way, I moved to my room. I was impressed with what I saw. There was detail to everything from the bed, lighting, working space and the bathroom.At this hotel it's easy to feel like you are back home because there is enough to keep one busy in the room.The view from my room was breath taking more so at sunrise.Before I end this note thought would share that from 5-6 pm there is wine tasting so when you stay at the hotel, always remember to get some wine and if you miss it the happy hour at the bar could be what you need next." }, { "user_review_posted": 26, "user_total_helpful_votes": 23, "expertise": 0.004184384522021, "user_cities_visited": 17, "review_days": 0.07995618838992301, "helpful_class": 2, "review_text": "As a Diamond Hyatt Passport typically Hyatt properties ensure great rooms and service. This hotel placed me and my other room against a wall because my profile indicates a \"quiet\" room. It was a cell and when I called the front desk there were not other rooms available. They blocked one of the chains best customers against a wall? Poor service and the front desks response, the front desk and the front desk manager, was poor at best. The bar and restaurant staff was fabulous. But I would NEVER recommend this hotel for service as well the rooms are dark, uninviting and poorly designed." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.21248630887185102, "helpful_class": 0, "review_text": "You can't go wrong with this hotel. I want to give it 5 stars, but the computer is not letting me. Great location and tremendous service. The waitress in the restaurant was very personable and the food amazing. Ask for a room with a balcony. The suites are all wonderful, but they can be dark when the sun is not on the right side of the building." }, { "user_review_posted": 34, "user_total_helpful_votes": 16, "expertise": 0.002174322228063, "user_cities_visited": 85, "review_days": 0.5706462212486301, "helpful_class": 0, "review_text": "This property has wonderful reviews and, as we found out, well deserved!! The area is abound with restaurants, cafes, small shops and all within easy walking distance back in behind Lombard Street. The staff are very welcoming and friendly. They were very helpful explaining the public transport system (muni) to a couple of newcomers too. The room was very comfortable and super clean. It reminded me of staying in a stately home with that older charm you'd expect. We were directly ahead of the lift, down the corridor and the last room on the left. Only issue was that the light from thehotel sign made our room quite light all night...nothing that an eye mask didn't fix!!Be prepared for noise from Lombard street too, only to be expected being in a front room on a main road though. A kettle and coffee making facility was provided along with toiletries. As you have no fridge, the ice machine opposite the lift and next to the soft drink dispenser was greatly appreciated. The bed was very comfortable with lovely pillows and the airconditioner worked well. We were very happy here for 5 days and as I said, the location was superb. Also there is a laundry close by, actually quite a few of them, also wash and folds if preferred. We will definitely recommend it to anyone who asks!!" }, { "user_review_posted": 14, "user_total_helpful_votes": 5, "expertise": 0.0016235557447070001, "user_cities_visited": 8, "review_days": 0.546002190580503, "helpful_class": 1, "review_text": "The best location, beachfront and 2 min walk to centre of town, far enough away that is is still quiet also. Rooms comfortable will stay again!Rooms always clean & just generallygood value for money - not the Hilton but a very very good place to stay! Where else do you stay right on the beach!!!" }, { "user_review_posted": 161, "user_total_helpful_votes": 45, "expertise": 0.00124662216109, "user_cities_visited": 59, "review_days": 0.11610076670317601, "helpful_class": 0, "review_text": "We arrived at 9 am directly from airport without reservation and the check in is at 2 pm ... requested the staff and we got at 11 am . The rooms are decent . Nothing extra ordinary . Amenities are basic too . The restaurant's are good though and it's walking distance from BTS ." }, { "user_review_posted": 31, "user_total_helpful_votes": 11, "expertise": 0.0016123693286770001, "user_cities_visited": 218, "review_days": 0.561336254107338, "helpful_class": 0, "review_text": "Front desk personnel were professional and very helpful. Little touches like the cucumber water on the lobby were appreciated. Would have used the 17th floor pool, but we forgot our suits. Located a stone's throw to the El and walking distance to many restaurants." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.043263964950711005, "helpful_class": 2, "review_text": "For work travel, it is 20 minutes to Pearl Harbor in the morning. I felt very comfortable being there for two weeks. The staff was very friendly. The complementary mai tais on Thursday and Friday nights were great and made it easy to meet other guests. Good restaurants within walking distance. If you run, the path around the corner to Ala Wai Blvd is a direct route to Diamond Head without having to cut through all the tourist areas. Nice having fresh fruit, lemon/ice water and paper in the lobby." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9063526834611171, "helpful_class": 0, "review_text": "I stayed one night (from a neighbor island) and my experience could not have been better. Ricardo checked me in and was as friendly and professional as a front desk representative should be (I, too, am in the hospitality industry in Hawaii). My room was clean, fresh and inviting. You can\u2019t beat the location. You\u2019re within easy walking distance to many great restaurants, shops and the beach. Many thanks to Ricardo and the nice young lady who was also very accommodating. I\u2019ll be back when I need another home away from home on Oahu. Aloha!" }, { "user_review_posted": 30, "user_total_helpful_votes": 13, "expertise": 0.001993453234764, "user_cities_visited": 11, "review_days": 0.016976998904709002, "helpful_class": 0, "review_text": "This chain property has extensive large scale meeting space and caters to the convention guest. The hotel architecture is very 60's modern, built with lots of concrete. The rooms have been refreshed, but still a little dated around the edges. Many also have bathtubs only, so if you are a shower person, be sure to request your preference. The shower pressure is not the best, one of those \"tired around the edges\" indicators. There is no frig or minibar in the rooms, but a coffee maker is standard.The location is about 3 blocks from the DuPont Cirlce metro stop and the many dining options bear the Circle. In the Adams Morgan neighborhood, the Hilton is safe for walking and touring the many Embassies and residences. The Metro all connects you to the rest of the District.For you Hhonors members, the upper floors are reserved for you upon request. There is an executive lounge, but if you are not a Diamond member you have to \"beg\" for access. The lounge offerings are very basic for breakfast and the evening appetizers are cheese and crackers with a couple of hot items that are worse than freezer section party tray items. There is soda and coffee thru the day and bar open in the evening." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.582146768893756, "helpful_class": 0, "review_text": "Classy and simple. Our room was very little but perfectly equipped, everything worked perfectly. The selection of TV channels available is very poor. Very clean and carefully maintained. The people is lovely and the tavern in the base is a great plus." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5366922234392111, "helpful_class": 0, "review_text": "Politics aside, this is a fantastic hotel in the perfect location to tour Chicago. Room was big and had at least a 10 foot ceiling and a huge floor-to-ceiling window. Fitness center was as good as it gets for a hotel, and the morning coffee station at the elevator entrance was a nice touch. Staff was extremely professional and friendly and they have a hotel driver that will take you to any destination within a mile. We took the CTA rail system to a Cubs game, worked with the Concierge and found great restaurants and rooftop view venues. Walked to the architectural river tour and went for a run that started at the Riverwalk near the hotel and connects to the bike path along Lake Michigan." }, { "user_review_posted": 73, "user_total_helpful_votes": 27, "expertise": 0.001685310890735, "user_cities_visited": 68, "review_days": 0.30832420591456705, "helpful_class": 0, "review_text": "We chose the Park Shore as it was at the end of the strip and far enough away from the main drag. Easy to get in and out of.You can be on the beach in 60 seconds and even better you can drive to a secluded beach in 20 minutes.Beach towels and chairs are provided by the hotel which is a nice touch.Check in was quick and easy and the room was clean and comfortable we have no complaints about that at all.Parking is via Valet only at a ridiculous price, I'd far prefer to park myself. On check out their was a resort fee that I'm not really sure what it was for? Someone mentioned house keeping and wifi however if so I'd expect that to be included in the night rate.Overall a nice stay." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.034501642935377004, "helpful_class": 0, "review_text": "The Hotel was dirty and in bad condition, Phones, Shower and lights where not working. The worse Hyatt I have ever been too. Housekeeping was a disaster. The restaurant was not good and the hotel was in the midst of renovation. There was no lobby to sit in and the Hotel did not even lower the prices to account for the lack of lobby and the noise." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.25082146768893704, "helpful_class": 1, "review_text": "My friends and I were visiting NYC for the weekend, we looked up different places online and this seems to be the most convenient one location wise. When I got there Friday, there was absolutely none to offer valet parking services (although they advertised they did). After waiting in the car for about 40 mins for them to find someone, I decided to just park my car at a nearby parking garage. Once we got to the hotel, the rooms were really small, it was hard to walk around without bumping to people on the way. The bathroom door looks like a closet and it does not lock. The rooms DO NOT have a fridge and does not have enough storage area. There is no such thing as room service in this hotel and you are lucky if they even clean your room while your stay ( we even spoke to the front desk people to have our room cleaned out but apparently they forgot or did not care enough). To top it all off, they overcharged my credit card, on what they claimed to be \"a mistake\" which took over two weeks for me to get refunded. The area is very convenient and its close to train stations and busses, however, it can be quite DANGEROUS neighborhood. As I was walking to the hotel from the train station, a group of 5 guys tried to robbed us, thankfully we noticed it on time and got into a convenient store in which we decided to take a UBER back to the hotel. Overall, this place was kind of a disappointment, despite the fact that it is apparently a newly built hotel and I wish we could've done a better search on other places. Do yourself a favor and try to find a better place to stay in." }, { "user_review_posted": 30, "user_total_helpful_votes": 32, "expertise": 0.005068226120857, "user_cities_visited": 96, "review_days": 0.211391018619934, "helpful_class": 1, "review_text": "Took Bart for the first time to get to my hotel. Easy walk from the station. Arrived at the hotel to a pleasant doorman. Room was spacious for being in the heart of the city. Nice decor. Short walks to Union Square shopping, ferry building and China Town." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.999452354874041, "helpful_class": 0, "review_text": "Alls good at Jumeirah, first time visit at Christmas and was very impressed. Hardly noticed the construction works which are taking place. Service was good and we were well looked after. Special mention for Kenneth in the Anchor, top man." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 137, "review_days": 0.768893756845564, "helpful_class": 1, "review_text": "I didn't know I was booking such an elite place! We arrived & were escorted to a customer service desk for check-in, given a juice & agave drink to refresh us, received a cool washcloth to freshen our hands & cool off! A bellhop immediately delivered our luggage! BUT THE VIEW WAS TO DREAM OF, HOTEL JUST SO MESMERIZING!! YOU WILL LOVE IT!!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.705366922234392, "helpful_class": 0, "review_text": "The Talbott is an incredible value - spacious room, attentive staff, excellent food, and in a location that is central to just about everything (Lincoln Park, Millenium Park, Navy Pier, the Lakeshore, Riverwalk...)We were in town for my girlfriend's birthday and the Talbott made a great impression - beginning with the oasis of trees in front of the hotel after Ubering from Midway. After a walking tour, we returned to have apps at the outdoor cafe, which were incredible. The staff, unsolicitedly, brought out a delicious piece of birthday cake. We subsequently ate two breakfasts outside as well - great food, service, and people watching.I don't say this lightly - I can't imagine staying anywhere else in Chicago from now on." }, { "user_review_posted": 25, "user_total_helpful_votes": 16, "expertise": 0.002996800176541, "user_cities_visited": 37, "review_days": 0.71960569550931, "helpful_class": 0, "review_text": "We had a room with 2 Queen beds which was furnished lovely. We didn't have a view from our room. It was situated near the pier with heaps of restaurants surrounding us, close to catching the ferries etc. The only complaint would be the air conditioner, it was so loud but I don't think they have any other options with it. So we just got used to it. Breakfast was lovely and the staff were very nice and polite. Especially the front door man, he was always happy and smiling. Lovely to see. Highly recommend this hotel." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.191675794085432, "helpful_class": 0, "review_text": "the only place I could find to eat, without going through the security checkpoint, was across the street at the Hilton. The food was fantastic. The portion size was incredible. I had dinner with my daughter who met me at the airport. She had the leftovers for two days. The shrimp and mac and cheese was great as was the spaghetti and meatballs. It was a little pricey but in the end worth it." }, { "user_review_posted": 41, "user_total_helpful_votes": 13, "expertise": 0.0014290212415530002, "user_cities_visited": 625, "review_days": 0.7557502738225631, "helpful_class": 0, "review_text": "We booed a one bedroom suite on floor 8. Although it says city view we could not look more than 1 block away. Service was great, food choice in the club lounge excellent. Main restaurant ok but there are better choices if you opt for dining out" }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 14, "review_days": 0.193866374589266, "helpful_class": 1, "review_text": "We stayed here for 4 days while on vacations through the islands. We had a room with a wonderful view to Waikiki Beach. There is an access to the beach right across the street. This is an old hotel and you notice it is old from the moment you step into the elevator and the corridors. Average room quality, nothing fancy...since it is old maybe a little renovation (specially to the bathroom and corridors) could be helpful. The hotel has an excelent location, right in Kalakahua Av. and it is walking distance from most of the shops and malls in the area. I would try another hotel in the area in another visit to Honolulu but would not completely discard the option. The only thing I didn't like at all is the pool...it is right in between the checking in area and Tiki's Grill and Bar, also there are some stairs with access from the street so a lot of people would pass by while you are in the pool area. We borrowed some chairs and took them to the beach -no umbrella!!- so it was a little difficult to find a spot in the beach. They charge a resort fee that practically is a charge for WiFi in your room. Valet Parking is $27/day and there is no self-parking. Good experience" }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 6, "review_days": 0.130339539978094, "helpful_class": 2, "review_text": "I was staying this hotel 8/14 for 2nights.For 2nd day, when I came back from outside, my room key was broken and didn't open. they asked us to provide another room, but all our valuable and needed clothes etc are in there... after 8hours (it was 2am) I complained to hotel and finally they called someone to fix. It tool only couple hours but they didn't call someone to fix those hours so I had to wait outside of the room even we had to leave 6am for our next destination. after that, I called hotel and talked with Ms. Kay but she said, system was down and took my phone number and name but never called back.I complain from their website but haven't heard anything for last 6days.Ridicurous....Especially front desk people were not helpful.Overall, room is ok but hotel service was not good at all." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 4, "review_days": 0.190032858707557, "helpful_class": 0, "review_text": "Elegance and old school hospitality from the moment we arrived. Eddie at the desk was one of the nicest guys in the city and went above and way beyond to make my wife happy at every chance. Benjie at the front door was very knowledgeable and courtious offering his assistance even outside the hotel, he even bought us a bottle of wine for our anniversary. Thanks guys. I've stayed in hotels around the world and The Marker is up there with the best" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.602409638554216, "helpful_class": 0, "review_text": "Clean, Swimming pool, game room, small gym, great location, great for couples and family, kids play room. great restaurant and room service. Very good service. nice garden , free transportation to main street Sukhumvit." }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 12, "review_days": 0.6166484118291341, "helpful_class": 0, "review_text": "The check in was smooth, the staff at the reception was very courteus. Stayed for one night only, it was actually my halt while comming back from krabi so i decided to stay for a night. I chose this hotel because of its proximity to platinum mall. It is just walking distace. There is a night market just below the hotel weekends. They offer metered taxi from the hotel by charging just 20 baht extra, which is a huge help. Would surely visit again." }, { "user_review_posted": 35, "user_total_helpful_votes": 46, "expertise": 0.006270392963540001, "user_cities_visited": 166, "review_days": 0.479189485213581, "helpful_class": 0, "review_text": "I've actually stayed here twice, once for a wedding and most recently for a business trip. Overall, I walked away with the impression that this hotel is fine for a regular Marriott property but does not live up to the JW brand. As a Marriott Silver, they were not able to provide me with a King room, which is what I booked. They tried to spin it by giving me a room with a view, but I had to crane by neck out the window to see a glimpse of anything worthwhile. The food at the downstairs bar was mediocre and expensive, even for my expense account budget. Lastly, the conference I attended was in the building's ballrooms and they kept the temperature at frigid levels. This was in the middle of winter and everyone was walking around with their parkas on for the whole day. Wearing my Canada Goose over my suit was not a good look." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 2, "review_days": 0.836801752464403, "helpful_class": 0, "review_text": "Very reasonably priced hotel. Good location opposite the Mirage. The rooms are a good size, although bathrooms are small, can only fit one person at a time. Very quiet rooms with comfortable beds. Helpful front desk staff." }, { "user_review_posted": 3, "user_total_helpful_votes": 6, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.21303395399780903, "helpful_class": 0, "review_text": "bed and sheets were probably best ive had in a hotel. tv was flatscreen unlike other posts implied. free breakfast was small but sufficient. definitely plan on staying here again. starbucks and panera across the street!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6193866374589261, "helpful_class": 1, "review_text": "This is one of the best places we have stayed in Las Vegas! Large, CLEAN, nice suites. Exceptionally friendly and courteous staff! Nice lounge area. Great happy hour. Walking distance to the strip. Will definitely stay here again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.731653888280394, "helpful_class": 0, "review_text": "My room was very perfect and clean and AMIT was so nice and respectful he is the best and I will be happy if I come again , but the only thing I didn\u2019t like much was the breakfast but everything else was perfect" }, { "user_review_posted": 66, "user_total_helpful_votes": 17, "expertise": 0.0011401669792930002, "user_cities_visited": 43, "review_days": 0.7836801752464401, "helpful_class": 1, "review_text": "Let me start by telling you what this hotel is not - it is not a fancy, chic, South Beach hotel. It is a budget hotel about 2 blocks from the beach on the South Beach area. With that in mind, it is very good value. The room was clean, the bathroom was spotless. The staff were friendly, and (importantly in South Beach) it has free parking next to the hotel. The Wi-fi is good.There were a few minor issues - the shower was not the best, and water sprayed out at strange angles when it was in use - but for the price this was a very good hotel to visit.The decor is quaint and very Beach-like. There is also a superb bakers shop around the corner that served pastries etc for breakfast. It is well worth a visit for travellers on a budget." }, { "user_review_posted": 27, "user_total_helpful_votes": 25, "expertise": 0.004384943257281, "user_cities_visited": 119, "review_days": 0.080503833515881, "helpful_class": 0, "review_text": "Needed a hotel for a few nights before heading to Kona. I had previously stayed at the Hilton Hawaiian Village but did not want to spend $300+ per night! So knowing the area I picked the Aqua Palms. I was not disappointed! The rooms are clean and the staff is really wonderful! There are a few things they could work on like a broken lamp shade and a slippery tub (could use something nonskid) but over all the location and the price can't be beat! They have a shuttle that will take you to any of the other properties they own in Waikiki for free so its an easy way to get around the city without paying for a taxi or a trolley. Tip: If you want to rent a car but don't want to pay the outrageous parking fees in the garages, located 5 minutes away are Alamo and Enterprise where you can rent the car and then return it that same day! We did it and did our own circle tour of the island for a fraction of what the tour companies cost. If you are looking for bargain or just look at a hotel as a place to sleep and shower then this is definitely a good place for you! If I venture back to Honolulu again I will be staying at the Aqua Palms!!" }, { "user_review_posted": 44, "user_total_helpful_votes": 23, "expertise": 0.002427452278494, "user_cities_visited": 34, "review_days": 0.783132530120481, "helpful_class": 0, "review_text": "There is a strike of workers/housekeepers that complain about the \"green choice\" of the hotel, causing them less work. At the same time, the towels are replaced every day, so I didn't get what's the noise about. We opened 2 soaps and after couple of days they were thrown and replaced by new... basically there is no any kind of green choice.The room lacked a proper service, our clothes were moved from place to other, a bag with one beer bottle was taken, every day it was a surprise what we find in the room.The check in was not very pleasant, when we mentioned that we are golden members and we would like to have our room upgraded, without checking we got a reply that the hotel is full. It was a latino guy in his 40ies.Then we got a room with 2 separate beds, low ceiling, old furniture, unsafe light switches... luckily calling their room service and talking to a lady that gave us the room 2660 which was much nicer. Room service forgot to refill the coffee cream and tea.The location of the hotel is very good." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 64, "review_days": 0.15607886089813802, "helpful_class": 1, "review_text": "Great independent hotel right with a cable car stop outside the front door. Staff pleasant, renovated yet still historic, and the lobby is a welcome relief whenever you return. Fresh apples and cool lemon, cucumber or strawberry infused water was always available, with the added bonus of warm cookies and yummy popcorn in the afternoon. Noise on Union Square is to be expected, The Chancellor thoughtfully provides ear plugs in the nightstand. No AC, as typical with historic buildings, but a ceiling fan and cool evening temps with an open window made it a non-issue for us once we returned each evening. You are able to buy MUNI transport passes from the concierge..cash only...but so convenient, especially with both the PowellMason and PowellHyde cable car lines stopping just outside at the corner. The extra touches make this a definite choice over the name-brand chains." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.11719605695509301, "helpful_class": 0, "review_text": "A nice hotel, and probably great for a longer stay as the rooms are like apartments with a kitchen and area has good facilities nearby such as groceries. etc. It was a little away from downtown and capitol hill for me, but still an easy walk to those." }, { "user_review_posted": 152, "user_total_helpful_votes": 70, "expertise": 0.002125472569208, "user_cities_visited": 268, "review_days": 0.058050383351588006, "helpful_class": 0, "review_text": "This hotel is reasonably priced and in a fab location close to all major tourist spots and public transportThe check in staff were very helpful and there is a great lounge on the top floor.The only reason it isn't getting a 5 is that it was street noise from outside." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.809419496166484, "helpful_class": 1, "review_text": "My husband really outdid himself with this surprise birthday weekend! You will be in absolutely awe by the beauty of this historic building. The colors, fabrics, textures, finishing touches are everything you would expect, plus additional special features. The staff were fantastic and clearly proud of the beautiful hotel. Everyone was more than willing to help in anyway possible. We observed a rainbow of ethnic groups working and dining and enjoying there time here! While we did encounter some protesters, the staff took everything in stride and made you feel extremely comfortable and safe. My favorite drink at the Benjamin Bar was the Belle of Congress (vodka, champagne, lavender, lemon juice and topped with a pretty flower) light, refreshing and feminine. The Spa by Ivanka Trump....another MUST! Again, I cannot say enough about the employees. I had a full body massage, hand/foot massage, and a hydro-facial while there. Such a gorgeous, tranquil space that felt very private. The only disappointment was the gym...I was expecting to find a Peloton bike there (absolute love and adore mine) since many high-end hotels are adding them to their gyms. They do however have other bikes and a great space to work out if you choose to do so while here. This was one of the most memorable weekend get-a-ways for me and my husband. We love our President and absolutely loved everything about our time at Trump International Hotel. Contrary to some media posts you may have read, the Bell Tower is NOT within the lobby. It is a separate entrance from the hotel (in the back near the Starbucks) and it is free. You do not receive any special \"perks\" for staying at the Trump hotel. It's a short, tour and worth the view! I'm hoping we will get the opportunity to comeback very soon!" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.6456736035049281, "helpful_class": 1, "review_text": "When I arrived for our meeting I was greeted and felt like family. They took the time to tell me everything I needed to know about the hotel and what was around within walking distance from the hotel. The room was very quiet, and very clean. The bathroom was larger and had everything to make ne look good for the next day. Room service was very timely and fresher up the room like I was a new quest every day. I will diffenatly be back in the the future." }, { "user_review_posted": 24, "user_total_helpful_votes": 18, "expertise": 0.0035308396778100004, "user_cities_visited": 39, "review_days": 0.7913472070098571, "helpful_class": 0, "review_text": "Smooth check-in no waiting. Big room (for European standards), comfy bed with quiet air-con. Nice rain shower with toiletries and good blowdrier. 2 Beach towels available in a beach bag , which we were even allowed to use after checkout on our last day. Brought it back after our beach day , no fuss. Big parking lot 1 blocl down the street for 20$/day We will be back here again for a Miami stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.217962760131434, "helpful_class": 0, "review_text": "Vitale is my favorite hotel period. I sleep great, their staff is fantastic and the location in San Francisco can't be beat.The onsite restraunt and bar is solid.Make sure you check out one of their two rooftop patios!" }, { "user_review_posted": 36, "user_total_helpful_votes": 18, "expertise": 0.002317113538563, "user_cities_visited": 187, "review_days": 0.010405257393209001, "helpful_class": 0, "review_text": "A lovely large two bedroom unit with plenty of room for 6. Enjoyed the full kitchen and the space to move, plus a generous balcony. Further from the main restaurant area than many hotels but still only a 10 minute walk and close to Alana Moana shopping centre. Bigger beach area than most hotels, free wifi, no resort fees and a lovely spacious feel about the lobby." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 17, "review_days": 0.130887185104052, "helpful_class": 1, "review_text": "We stayed here a year ago for 4 nights. Upfront, the hotel is good, new and clean.its right next to ibis mercure . The biggest plus for this hotel is the location. Its steps away from the famous mbk mall right across the road. A few small grocery shops right next door and a great massage place very close by, it was great to be right in the middle of bustling Bangkok.We visited mbk mall numerous times because its almost impossible to see all the shops in a single visit.The hotel has a restaurant with pan Asian cuisine and overall I would say its a good hotel. The rooms were fine. Good beds,a closet to keep your clothes and a decent bathroom. Ibis is basically known for their 'no frills' status so no room service here. A small kitchenette near the reception serves drinks or snacks but we hardly ate here coz mbk has an entire floor of restaurants.They were helpful to arrange a cab for us to the airport- don't forget to negotiate for the rate though. This hotel will suffice for. Few days stay especially if you are going to be outdoors most of the time." }, { "user_review_posted": 58, "user_total_helpful_votes": 16, "expertise": 0.001228945275789, "user_cities_visited": 326, "review_days": 0.7469879518072281, "helpful_class": 1, "review_text": "Our daughter was married at the Chicago Sofitel this past weekend. She had set up a junior suite for us with an early arrival time. When my husband and I arrived at noon, one of the managers said our room wasn't quite ready and would call when it was. An hour later, when our daughter arrived, he said it still wasn't ready and called housekeeping again. This time they said it would take 1.5 hours more. He said he would move things around and call us. He called us within a few minutes and had another room for us. We went to our room and waited for our luggage. An hour later, as I suspected, we found out that our luggage went to the original room.The next day, we didn't have anyone clean our room and at 3pm, I called and said to forget it as the wedding started at 5 and we needed to get ready.Knowing that over 200 people were to be at a wedding in their hotel, you would think they would treat the mother and father of the bride with a little more thoughtfullness.The Sofitel did a wonderful job with the wedding...it was lovely. Our friends and family that stayed there enjoyed their stay." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 1, "review_days": 0.8652792990142381, "helpful_class": 0, "review_text": "The ceilings are less than 8 ft. tall.my celing was full of water stains.Dull and dreary coloring.The windows had bird poop.Everything was badly painted.I was hooked on the online photos, therefore I booked. But the photos are decieving and they are lying." }, { "user_review_posted": 59, "user_total_helpful_votes": 42, "expertise": 0.0033456950125010003, "user_cities_visited": 155, "review_days": 0.43483023001095206, "helpful_class": 0, "review_text": "Ticked every box with its check in staff being so friendly, hotel being organised, which some on the Strip don't seem to be and the free stuff we came away with by using the comp card was amazing.I would recommend this hotel for people who like being in the middle of the fun side of Downtown as the bar outside and the bar outside The Golden Nugget are both fantastic for sitting at for hoursThe picture below taken from the Four Queens bedroom window and the idea that the light display or live music keeps you awake means you just go to bed later, after all you are on holiday !" }, { "user_review_posted": 31, "user_total_helpful_votes": 11, "expertise": 0.0016123693286770001, "user_cities_visited": 10, "review_days": 0.8625410733844461, "helpful_class": 0, "review_text": "Had a great stay at Edgewater very clean hotel with lovely spacious room. Bathroom oozes class. Staff very helpful and overall stay was excellent. One downside is the extras you get charged for using the hotel Wi-Fi, been to hotels in 6 different countries in past 2 years and this is the 1st to charge!!!!!" }, { "user_review_posted": 109, "user_total_helpful_votes": 74, "expertise": 0.0031856515097680002, "user_cities_visited": 127, "review_days": 0.032858707557502004, "helpful_class": 0, "review_text": "We stayed at the Sukhothai for one night on the recommendation of a friend whilst in Bangkok on our way to Australia. Splendid place, very central location although you wouldn't particularly know it and the most excellent pool and spa complex. Next time we are there we'll visit again, would like to spend longer." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.029025191675794003, "helpful_class": 0, "review_text": "Everything about hotel max is great except the room size, it was more like staying in New York with the cramped style than being in seattle. They only have standing showers. But the layout is excellent. Wall plugs very accessible, and the service was impeccable. Only other caution is that the parking is exceedingly expensive. Otherwise loved our stay there." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.48740416210295706, "helpful_class": 1, "review_text": "Most luxury hotels have plush pillow top mattresses. We stayed in Room 222 and the mattress is uncomfortable and slants to one side. For the price charged for a room this hotel should upgrade their mattresses." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.489047097480832, "helpful_class": 0, "review_text": "I came across this hotel when I was booking my annual jaunt to Bangkok last year. Although the splendid decor intrigued me the location put me off. The traffic jams of Bangkok Chinatown is a \" no no \" in my book. A closer look this year revealed a 15 minutes walk to the nearest metro station. It didn't sound too bad.I decided to give it a try as it is also less expensive than my usual hotel on Silom Road which is next to the efficient Skytrain. I made the right decision. This trip last month was less stressful partly due to the attentive staff and the quiet elegant ambience.The China Chic of old Shanghai of days gone by was very relaxing and my generous upgraded suite was pure luxury.Breakfast was sufficient which is both Western and Eastern buffet style. They also cook eggs to order. I never had such a quiet and relaxing breakfast as compared to the larger hotels.The jazz bar in front seems to be very popular with the guests and locals without causing any noise problems in the hotel.I also witnessed a Chinese wedding by the enormous fish pond in the inner court. It was loud and colourful. The hotel wrote a note to all the guests warning the impending early noise and earplugs were supplied with the note.There is a lot to see and to do in Chinatown. It is also a street food paradise in the evenings. I discovered more places this trip considering I lived and worked in Bangkok for five years many moons ago.This time I noticed that a metered taxi is much cheaper than the ubiquitous tuk tuk. Some taxis try to bargain a price. Don't take it.There are enough of taxis in the city. I always reward a metered taxi with a good tip especially in bad traffic.I am looking forward to going back next year. I was impressed by the hotel, location and especially the staff. The 15 minutes walk to and from the metro is long forgotten." }, { "user_review_posted": 67, "user_total_helpful_votes": 48, "expertise": 0.0033678018382100002, "user_cities_visited": 44, "review_days": 0.22343921139101802, "helpful_class": 1, "review_text": "Super comfortable room, was like a 5 star hotel! Big comfortable bed, clean, nice bathroom, balcony, good air con. Just what I needed in a big crazy city!Staff were very helpful. At night I was unwell and they went to the shop to buy me ice!Location was good, just 10 minute walk to Kohsan Road (the strip where bars and restaurants are)." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 33, "review_days": 0.30230010952902503, "helpful_class": 0, "review_text": "We stayed here for 7 nights in late June and early July. The hotel is beautifully renovated with pretty much everything brand new. Our room was a 2 double bed, city view, facing opposite the beach, and was a little tight size-wise. The balcony was nice even though it overlooked a parking lot and tall buildings in the city. We loved having a fridge and microwave in the room, but beware: there may be a master switch in your room that controls the lights near the bed and TV that also supplies power to the fridge! We found this out the hard way after the stuff in our fridge got warm.The pool and bar area are very nice, but the drinks at the bar are outrageously overpriced. There is a pool table in the bar area as well. Towels and lounge chairs are supplied; towels can be taken to the beach per the front desk. Be prepared to hear the CONSTANT construction noise from across the street (until International Center is done, anyway). Jackhammers and beeping, back-up noises became the background music of our stay. I know this is out of the hotel's control, but you should be aware of this and probably ask for a room on a higher floor or facing away from the construction. We couldn't really hear it from our room.It is clear that this hotel had just opened the week before as some of the kinks were still being worked out. The front desk staff were all very polite and accommodating as they learned the ropes and figured things out. The restaurant was not open yet when we stayed, but there are PLENTY of other options in the area. If you are a Hilton Gold Honors member, you will get a voucher for breakfast upon check-in (the Duke's breakfast buffet option is a MUCH better choice and not a far walk).The only complaint that we had during our stay was the housekeeping. One day they didn't service our room at all and I spent a half hour at the front desk trying to get it straightened out. I was told they sent someone up right then, so we went to the pool and waited a while. Upon returning to our room it was STILL not serviced (now it was 3:00 PM). We went back to the front desk and waited some more. They eventually completed it, but never left new coffee or condiments or cups. I had to go down the hall and grab some more from the housekeeping cart. The housekeeping was hit-or-miss for the rest of the stay. Sometimes it was done by 10, sometimes not until 1:00. They would often not leave replacements for things like cups, towels, or coffee. Maybe it will get better over time.Overall it was a very nice stay. We ended up getting a really good rate since, when we booked, it was supposed to be opening day (they ended up opening a week prior). I look now and I'm not sure I would stay here at the current rates, but would definitely return if rates come down." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8362541073384441, "helpful_class": 0, "review_text": "Wonderfully professional, comfortable, and clean. The Hyatt Regency McCormick is a VERY well run hotel with an exceptionally kind, considerate and hard working staff. I HIGHLY recommend this hotel to business or vacation travellers!" }, { "user_review_posted": 21, "user_total_helpful_votes": 5, "expertise": 0.0010455909164940002, "user_cities_visited": 27, "review_days": 0.541073384446878, "helpful_class": 1, "review_text": "Bed = GoodPool = GoodLocation = GreatService = okNothing that really makes a hotel pop out in your mind - but cannot complain everything was good, maybe just missing the personal touch.The rooms are great, a little standard and nothing that makes this hotel stand out" }, { "user_review_posted": 27, "user_total_helpful_votes": 7, "expertise": 0.0011483402192880002, "user_cities_visited": 38, "review_days": 0.5941949616648411, "helpful_class": 0, "review_text": "I have stayed at the Grand 6-7 times. I enjoy staying here as check-in is quick and the staff is always friendly and everything is always fresh and new! I look forward to staying here for years to come!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.698795180722891, "helpful_class": 1, "review_text": "The staff are very friendly and the service is the best. I bought my booking online with a very good deal so i dont really expect much. In my surprise, it is one of the best stay i've had. I was given a nice room with amazing creek view with lots of complimentary coffee, water and delicious cookies. Thanks you Manuel (reception) for doing your job so well. My stay was amazing. I was treated like an important person and i really felt special." }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 6, "review_days": 0.685104052573932, "helpful_class": 1, "review_text": "I reserved this hotel with Expedia and breakfast was included in my reservation.. When I got to the hotel, they insisted breakfast was not included. Ellie, the manager, is the anti-manager. I am beyond pissed. This is just not what a respectable hotel does. I spent about 40 minutes on the phone with Expedia. The hotel absolutely refused to honor the terms of my reservation nor would they refund my money which was prepaid through Expedia. Not exactly what you want to go through after a long journey. However, there are perfectly reasonable places nearby for breakfast. So that beyond irritating. However, the property redeemed itself after Ellie was a See You Next Tuesday. The room was spacious, had a balcony with a great view, had a washer/dryer (!) and was comfortable. Like most gyms in Bangkok...it was stuffy with equipment that Jane Fonda would've frowned upon in 1982. The pool was nice. It's a salt water pool. (PS: In the end, Expedia gave me a $50 coupon to use on my next booking to compensate us for the out of pocket breakfast. So I am less furious with Expedia that the See You Next Thursday hotel manager.)" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.066265060240963, "helpful_class": 1, "review_text": "We are a 60+ year old couple who stayed 5 nights at the Harbour building. Overall, we were very satisfied. An earlier reviewer wrote that staying in this hotel is like visiting your grandmother--a suggested amendment is \"your beloved grandmother\". Everything was as expected--large room, convenient full kitchen, oldish furniture and rug, Much space for clothing. Breakfast limited but adequate. Staff excellent (Jeffery was very pleasant, helpful and competent). Excellent location if you can walk--about 3 minutes to M street and shopping, 10 to the Metro and supermarket and 20 to the Lincoln Memorial and the beginning of the Mall. Only complaint was a very poor wifi connection." }, { "user_review_posted": 100, "user_total_helpful_votes": 81, "expertise": 0.0038221339512300003, "user_cities_visited": 186, "review_days": 0.012595837897042002, "helpful_class": 0, "review_text": "This hotel has great low rates and is in Downtown Vegas. The hotel employees are all friendly and keep the place real clean.The food at the main restaurant is delicious and excellent. The prices are reasonableIt is very close to the Fremont Experience. Lots of bars & restaurants near by. I always eat at Tony Roma's Steak House. Shopping at the Hawaiian ABC Store is a must.Try this place once and you'll be back." }, { "user_review_posted": 142, "user_total_helpful_votes": 67, "expertise": 0.002180355663718, "user_cities_visited": 38, "review_days": 0.257940854326396, "helpful_class": 0, "review_text": "This InterContinental is located in an historic building in the Nob Hill Neighborhood (at the top of a never-ending hill, keep in mind when walking). It lived up to my high expectations for an InterContinental and I would definitely return.The room I stayed in faced the street and I could hear the cable car ringing its bell constantly, which didn't bother me, but is definitely something to take into account if requesting a certain room/location. The tradeoff was that I had an excellent view of the city/financial district and the bay.The room was spacious and very comfortable. The king bed was large, bed/linens were clean and very comfortable. The room was outfitted with a minibar and snacks, tv, bath robes/slippers, a large desk, and toiletries from a local company.The bathroom was not very large, but big enough to move around in. The shower took quite a long time to warm up, which seems alarming considering the drought situation in CA. The building is an historic building (aka old), so this probably comes with the territory.On that note - it is a grand old, historic building, so this InterCon is decorated accordingly - with older carpets, stately furnishings, etc., as opposed to some InterCon's which are very modern-ly decorated. Keep this in mind for your own preferences.The gym was a bit of a let-down - it was placed in the deep dark depths of a lower level, and was not super modern. It did have a good array of cardio, weight machine, and free weight equipment to use, in addition to filtered water and towels. It was nothing to write home about, though.Overall, I had a wonderful stay at this InterContinental and felt that the staff were very welcoming. I'd come back." }, { "user_review_posted": 20, "user_total_helpful_votes": 12, "expertise": 0.0028026039942620003, "user_cities_visited": 11, "review_days": 0.08981380065717401, "helpful_class": 0, "review_text": "This hotel was nice. There is a delicious place to get burgers inside called relish that you could dial from your room. There is free bottle of water in your room, and our bed faced the window. The wireless here was not free for me. There is a fed ex inside the hotel, a gift shop, and a bar. Our room was clean and quiet and medium sized. It is also close to the light rail Orca- great for traveling to airport, and the monorail to space needle. The concierge service was helpful here." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 8, "review_days": 0.539978094194961, "helpful_class": 1, "review_text": "Property in good location for access to cycling over Golden Gate Bridge. The hotel has about 8 bikes for guest use but they go in 5 minutes. Don't rely on these. Bike rental connected to hotel and very good. Property getting dated and worn out. Rooms ok. Doesn't feel very polished. Poor value if paying full whack over holiday weekend." }, { "user_review_posted": 8, "user_total_helpful_votes": 9, "expertise": 0.0053514288866820005, "user_cities_visited": 6, "review_days": 0.838992332968236, "helpful_class": 1, "review_text": "Realized I left behind an important work document at Top of the Mark and called the next morning. No one willing to access lost & found until after 8am. Excuse was that Housekeeping didn't arrive until then. I really don't believe that manager on duty doesn't have keys. I had to leave for the airport at 6:30am. So too bad for me and my business. Won't return to this hotel. I recommend staying at Fairmont San Francisco next door where they offer outstanding 24hr guest service." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 3, "review_days": 0.34118291347207, "helpful_class": 1, "review_text": "Great place just a 10 min walk from The Linq. Buses supplied to attractions. Luxurious suites with nearby pools and hot tubs. VERY expensive little shop in the basement so beware. A 7-11 is just down the road next to the Ellis Island casino with their own brewery who do beers for 1 dollar a pint" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.034501642935377004, "helpful_class": 0, "review_text": "Everything about Hotel Vintage was EXCEPTIONAL! The hospitality, rooms, as well as the food! There are plenty of sites to see that are walking distance. Views from the rooms were great. I'll definitely be back." }, { "user_review_posted": 14, "user_total_helpful_votes": 14, "expertise": 0.004744565817058, "user_cities_visited": 400, "review_days": 0.304490690032858, "helpful_class": 0, "review_text": "I have stayed at The Rembrandt many times now and I\u00b4m always coming back there.It well located on Sukhumvit Road Soi 18 close to Ashok BTS & Subway station. From there you can reach most of Bangkok really easy.It\u00b4s a 4-star hotel but in a very good price range and a high level of service.If your budget allows you should go for the Executive rooms on high floor.Executive room gives you access to the Lounge on the 24-th floor where you can have a quiet breakfast and later come for free cocktails and appetizers in the early evening." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6407447973713031, "helpful_class": 0, "review_text": "Liz enable us to check in at 10am even though the usual check in was much later! It was really helpful as we just had a 15 hour flightThere are also complimentary happy hour & water to refill outside at our room" }, { "user_review_posted": 76, "user_total_helpful_votes": 18, "expertise": 0.0010395070761970002, "user_cities_visited": 22, "review_days": 0.288061336254107, "helpful_class": 0, "review_text": "most enjoyable surprise ta stay here. unbelieveable comfort and view. servivce is amazing. A great surprise from my son.Nothing could have been better for our family.Finest of everything , tv in bathroom mirror" }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 3, "review_days": 0.520810514786418, "helpful_class": 0, "review_text": "It was our first time at this resort and I definitely see ourselves returning. We were a group of 13 people, ranging from 3 to 64 years old, and had three units. The units were clean updated and had everything needed and if we needed more shampoo, soap or toilet paper, room service would bring it to your unit. We had an issue with a loose hinge and they sent someone to fix it within 30 minutes. This resort is very family friendly, and the staff as well, and had daily activities and crafts and a game room. It is located across the street from the strip near the Venetian Hotel and you can even be shuttled to diffent locations on the strip for free from the resort lobby. My only complaint is that the pool tiles were grimey but the actual water was clean. In summary, I would recommend this place and return with my family." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7261774370208101, "helpful_class": 0, "review_text": "One of the elevators was out for the first four days leading to long wait times from the 20th floor. The staff was very attentive and I enjoyed the breakfast buffet too. The location and parking was excellent." }, { "user_review_posted": 188, "user_total_helpful_votes": 30, "expertise": 0.0006643800723540001, "user_cities_visited": 76, "review_days": 0.64512595837897, "helpful_class": 0, "review_text": "This was a nice hotel off the strip. Just across bridge. Rooms were just updated and look nice and clean. Once they replace hallway carpets, could give even higher rate- 4 1/2. Nice food selection for breakfast. People were friendly. Free shuttle to and from airport and Tropicana casino" }, { "user_review_posted": 3, "user_total_helpful_votes": 15, "expertise": 0.024164184045018, "user_cities_visited": 3, "review_days": 0.34282584884994505, "helpful_class": 0, "review_text": "Very disappointed in this space as a Hilton grand Vacations (HGV) location. At best, it is a clean hotel with no real amenities by 2016 standards and over priced by every standard. Having visited HGV properties from Hawaii to Orlando I was very surprised by the low standard of this space. First, upon check in I was told they had to put me in a 1st floor room for the night but IF I requested would move me the next day to a higher floor. I am not one for moving around night to night especially since I was only going to be here 3 nights. Can't they just get it right from the onset? Second, upon getting to the room there is not one sofa to be found unlike the pictures on the internet of their rooms. So the only additional seating available in the room were 2 very straight back chairs at the table for eating??? Not making for a relaxing stay when you want to escape The Strip unless you want to be sitting on the bed the whole time...NOT! The room is advertised as a small suite... it is not. It is nothing more than a hotel room with a microwave, small refrigerator, sink and coffee pot thrown into the entrance of the room. This HGV location is way off from the strip so not a lot of options for late night dining or just tea or coffee unless you make it in t he room of which there is only coffee,I asked at the front desk if there was someplace I could get a late snack and tea to which they directed me to the SLS resort a few blocks away. Guess I should have stayed there. I am still here....last night thank goodness. I will NEVER return here. For $199.00 per night I could have done much much better! One last note, HGV put an unreasonable amount of pressure on guests to attend one of their sales events to buy a HGV time segment but they take you to one of their much better LV location to make the pitch. I can see why!!" }, { "user_review_posted": 661, "user_total_helpful_votes": 287, "expertise": 0.00199761528103, "user_cities_visited": 1050, "review_days": 0.09309967141292401, "helpful_class": 1, "review_text": "It's only a couple of blocks from the beach, sandwiched between the two main Waikiki streets. It's clean, efficient, and has astonishingly good front-desk service. Rooms are modern and average sized, with balconies. The pool on the top floor is a little small, but does the job. Free coffee and (when we were there) iced tea or cucumber water at reception too - there is no other catering but it doesn't pretend there is. Free wifi and good free boarding pass printing too. Just a minute's walk to bars, restaurants, buses to the rest of the island. I would return." }, { "user_review_posted": 573, "user_total_helpful_votes": 404, "expertise": 0.003312665520145, "user_cities_visited": 120, "review_days": 0.29079956188389905, "helpful_class": 1, "review_text": "We spent a blissful, delicious hour waiting for friends to join us in the sumptuous Lobby Bar. Superlative service, lovely ambiance, live music, and highly entertaining people watching. We both ordered a Pork-belly Slider - with no preconceived notions. Forgot we were a THE Ritz. Okay, who raves above the melange of flavors, textures and freshness of a slider? Moi! Fabulous. Wonderful bar. Can't wait to return. Like my review? Tell me." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8148959474260671, "helpful_class": 0, "review_text": "We stay at this Pullman Asok for 1 days. I stayed on the 28th floor. It was the highest floor of this hotel. It has wonderful view from the room. I had a good time in your hotel. I had my lunch on the 2nd floor. It was so amazing because there are many variety of food. All food was great and also absolutely value for the money. Thank you to Mr. Bug who recommend me to have lunch there because we did not want to go outside and just short time to stay here." }, { "user_review_posted": 40, "user_total_helpful_votes": 12, "expertise": 0.0013461326271650002, "user_cities_visited": 28, "review_days": 0.9835706462212481, "helpful_class": 1, "review_text": "Thought I would try this hotel out, being a Marriott Titanium Elite. Room is okay, nothing special, and I am fine with that. It's clean and non-smoking and no casino. all pluses. Service is not good in my experience. I had to change rooms, was assured that it would happen mid day, tried calling down to the front desk a couple times to inquire, no one returns my calls. Then I finally get someone to give me an update, my new room won't be ready until 6pm, gee, hmm, check-in is actually 4pm eh? So, now I need to give up my room, store my luggage, blah, blah. I won't be back. Oh, and the two bartenders last night had their backs to the patrons while watching tv last night. I couldn't get a beer, so I got one in the gift shop and went up to my room. seriously...." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 7, "review_days": 0.5191675794085431, "helpful_class": 0, "review_text": "It is better looking on the inside, we had a good deal so no complains. The locations is not the best, it is a 15 min walk to the capitol and five blocks away from the closest metro station. I didn't like the walk at night around the area. In summary, the hotel itself is fine, the location is not horrible but it is not the best either." }, { "user_review_posted": 23, "user_total_helpful_votes": 13, "expertise": 0.002633737748801, "user_cities_visited": 59, "review_days": 0.004928806133625001, "helpful_class": 0, "review_text": "I booked 4 rooms during the CES this past week - 2 studios and 2 one bedroom suites. Obviously pricing was high, but less than most rooms on the strip, and the main convention center was under a 15 minute walk from the property, which was great given the taxi lines were hundreds of people long at the end of the day.Overall, the hotel was just what I am looking for - clean, spacious rooms, friendly staff. One small gripe, the shower head sprayed fine needles of water, which I understand given the need for water conservation in the desert, but there are probably higher quality shower heads which provide better flow while conserving. The other complaint I have is that during a period of a convention like this, there should always be the option of room service, at least for breakfast. The little deli shop in the lobby was overwhelmed in the morning, and the line and wait was long, and the smell of the food cooking filled the lobby.Other than those things, I would stay here again if visiting the Convention Center, for its convenience and quality of rooms." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.07667031763417301, "helpful_class": 0, "review_text": "I highly recommend this hotel to anyone staying in Dubai for business or leisure. I was fortunate to stay here for 4 nights and the staff are polite and helpful, the restaurant food was delicious, including breakfast and the rooms were huge and very comfortable. I am a travel agent and will recommend this hotel to my clients." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.21851040525739301, "helpful_class": 1, "review_text": "Very disappointed to be charged for a parking violation during our stay especially when we had paid for the hotels overnight valet parking (the violation was committed when the hotel had our car). Contacted the hotel directly and have had no response." }, { "user_review_posted": 45, "user_total_helpful_votes": 35, "expertise": 0.003665698137727, "user_cities_visited": 36, "review_days": 0.21631982475355901, "helpful_class": 0, "review_text": "it did its job, was a night for a stay over , nice hotel, a little pricey for my liking,everywhere was clean, happy staff who wanted to help,the spa and pool area was nice tooonly grumble was people using the ice machine at 2am???" }, { "user_review_posted": 70, "user_total_helpful_votes": 31, "expertise": 0.002039690421021, "user_cities_visited": 26, "review_days": 0.686199342825848, "helpful_class": 0, "review_text": "My brother and I stayed there last week and found the hotel to have a lot of positive characteristics. The staff was very helpful and friendly, the room was clean, the pool is fine, and the gaming is less expensive than all other casinos in the area.The location is fantastic.My biggest complaint is that the room keys have trouble working. If they get near a credit card, phone, or I suspect many other objects, they stop working.I had to have a key redone 3 times per day." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 7, "review_days": 0.375136911281489, "helpful_class": 0, "review_text": "This hotel is well located for the convention centre and metro station. However it has neither a bar nor a restaurant. The lobby shop carries limited items at very high prices. Room was clean and reasonable comfortable but old and in need of a makeover. Bed was ok but pillows were terrible,too soft and lumpy." }, { "user_review_posted": 27, "user_total_helpful_votes": 19, "expertise": 0.0033060755779500003, "user_cities_visited": 72, "review_days": 0.26998904709748, "helpful_class": 0, "review_text": "Pretty standard Marriott property. Good size room although it looked like it hadn't been hoovered in a while; found lots of detritus on the floor. Windows don't offer much in terms of sound protection.Best thing about this hotel is its location. Just one block from Fishermans Wharf and about 10 minutes from Pier 39. You're also on the door step of North Beach and all of the amazing Italian restaurants. Lombard Street is also an easy walk away." }, { "user_review_posted": 91, "user_total_helpful_votes": 75, "expertise": 0.0038909562246200002, "user_cities_visited": 22, "review_days": 0.146221248630887, "helpful_class": 0, "review_text": "This hotel has the worst wifi connection it doesn't work at all. I'm paying $140 a night without decent wifi, bed was okay washroom was a disaster. I'm pretty sure it's a handicapped friendly washroom with all the railings and the shower had disability easy access. Anyways once you showered the water goes everywhere in the entire washroom so it's like a huge flood in there for the whole day. Imagine going to brush your teeth and using toilet with a flood ...... I have no idea why they did that. Room smelled like mildew because of that. The stinky damp clothes smell that's been sitting in the washer and forgot to dry!!!! Just TERRIBLE! Customer service wasn't even that great. Location was okay as its a 10 mins walk to a sky train station.." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.11391018619934201, "helpful_class": 2, "review_text": "We stayed here a couple of years ago and, after moving rooms twice, knew the difference having the right one can make. Rooms within the same category, but in different parts of the historic building, can vary immensely the amount of light coming in. They are all beautifully decorated but I don't like having to have the lamps on all day in order to get some light in the room.I was contacted a few weeks before our stay by the Luxury Collection Concierge who asked if there was \"anything they could do to make our stay exceptional\".I mentioned that we would like one of the brighter rooms and they said they would do their best to find something suitable.Check in was carried out by a lady who seemed totally disinterested and it felt more like when I check into chain hotels for work than somewhere claiming to be part of the Luxury Collection.I asked if they had been able to allocate a brighter room and was told that they hadn't and there were no other rooms available as they were running at full occupancy at the moment.I appreciate the upgrade I'm supposed to receive by having some SPG status is subject to availability (and that's fine) but what is the point to ask if I have any requests long before check in, when they still have the option of allocating rooms within the category I booked, if this is then just ignored?Dark room aside, the hotel is still beautiful. Public areas could do with a thorough clean but it still has glamour and style in spades.What is really noticeable since our last stay is the deterioration of service levels. From front of house staff who just go through the motions, housekeeping service being cut down to once a day only and no longer offering turn down, to the pool staff who didn't break off their conversation when I asked for a couple of towels. Time was when someone would have come and set up the loungers for us but that is just a memory these days, as is any kind of poolside drinks service, it seems. After 10 minutes of seeing no one, I went and brought my own bottle of wine from the bar.It's a shame, as I do have a real soft spot for the Royal Hawaiian, but perhaps the Halekulani is the way to go now." }, { "user_review_posted": 2, "user_total_helpful_votes": 8, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.06188389923329601, "helpful_class": 1, "review_text": "I stayed at this hotel in July 2014. As mentioned by other reviewers, the best part about the hotel is the location-close to the White house, National Mall and whole bunch of restaurants (apart from Subway, Starbucks and 7-11 being in the same block). The rooms are spacious, although a colleagues room which was close to the elevator had constant noise, not great sound proofing I guess. The view from my room (and most other rooms) was nothing to write about. The house keeping services are also excellent. The staff at the front desk could smile a little bit more, they really dont seem to be welcoming barring a couple of them. I did not eat at the restaurant since there are plenty of more famous ones within walking distance of the property. Could stay there again in the future for its location." }, { "user_review_posted": 13, "user_total_helpful_votes": 5, "expertise": 0.001756932243526, "user_cities_visited": 20, "review_days": 0.850492880613362, "helpful_class": 0, "review_text": "It is a well appointed boutique hotel. The roof top bar is very nice, especially with the happy hour drinks. The breakfast is delicious and always fresh and full .... I would highly recommend this place" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.34446878422782, "helpful_class": 0, "review_text": "We loved our stay at the White Swan! We can't say enough about the friendly staff. They always greeted us with a hello and checked with us to see if they could do anything for us to help with our trip. The wine hour was a wonderful time to meet other travelers and share our day! The hotel had an eclectic feel and was very clean!" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.7081051478641841, "helpful_class": 1, "review_text": "I gave this hotel a \u201cvery good\u201d rating although it could be categorized as good/average. For us it was all about the location. We were staying in the city for Pride, had asked for a view of Market st which they delivered on. Hotel was clean, service decent, and can\u2019t beat the location. Would recommend." }, { "user_review_posted": 26, "user_total_helpful_votes": 12, "expertise": 0.002130386440217, "user_cities_visited": 318, "review_days": 0.46878422782037205, "helpful_class": 0, "review_text": "A great location in the middle of a vibrant area near some great temples Wat Chana Songkhram, Wat Bowonniwet and not far from the Grand Palace.Rooms are not so spacious but clean with air conditioning. One area of the hotel doesn't have an elevator but staff will help with your suitcase to the third floor if you ask.The hotel benefits from a great swimming pool on the roof with a great view.The lobby would benefit from air conditioning." }, { "user_review_posted": 49, "user_total_helpful_votes": 57, "expertise": 0.00553720329575, "user_cities_visited": 36, "review_days": 0.163198247535596, "helpful_class": 0, "review_text": "Check with your credit card company before booking. Chase is running a special on stays at the Luxury Hotel and Resort Collection, of which, this hotel is a member. The special included free breakfast (worth $64) daily, a $100 credit towards food, drink or spa, room upgrade, and early check-in/ late checkout. These added perks made my one night stay a great value. The hotel lobby has a lot of old charm and the rooms are beautiful. Great views of the city. Wifi is free- ask the front desk or bell person for the password." }, { "user_review_posted": 27, "user_total_helpful_votes": 12, "expertise": 0.0020473966187300003, "user_cities_visited": 14, "review_days": 0.340087623220153, "helpful_class": 0, "review_text": "The level of service is outstanding! We were greeted by every employee that we passed. The room was clean and quiet, and the service was great. Each staff member made us feel welcome and important. We rarely opened the front door to the Hotel because the bell staff was there to do it for us. We would definitely make the Omni our first choice in San Francisco. It is conveniently located in the Financial District, and located fairly close to most attractions in the City. The cable car runs right past the front entrance to the Hotel." }, { "user_review_posted": 32, "user_total_helpful_votes": 22, "expertise": 0.0032274081429990004, "user_cities_visited": 35, "review_days": 0.46604600219058, "helpful_class": 0, "review_text": "This is a very basic hotel with not much in amenities or customer service. It's from the old-style--think pre-1950s basic hotels. It's a motel in the middle of the city.The good: the location is great (just a block from the National Mall, from a major Metro stop, from a movie theater, from great restaurants and bars). There's also a really wonderful bar/cafe on the ground floor of the hotel, called Harry's Bar. There's free Wifi!The bad: no toiletries in the bathroom, the sheets are itchy and old, you can hear street traffic at 6am, and the front desk staff are angry and unhelpful." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.06407447973713, "helpful_class": 0, "review_text": "Except for the size of the room, quite small, all was fine. Good staff, clean room, very comfortable bed. Our ninth floor room was quiet. Better shades would have helped block out the city night lights. We would stay again for one night." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 6, "review_days": 0.842825848849945, "helpful_class": 0, "review_text": "The lobby is nice, the halls are nice, but there are some flaws with the rooms - for example our window didn\u2019t close all the way to avoid the nightchill draft. But it\u2019s an easy location, fairly reasonable prices at last minute, and clean for the most part. In the same circumstances, I\u2019d stay there again - for a relaxing night away, pick somewhere a little fancier." }, { "user_review_posted": 7, "user_total_helpful_votes": 15, "expertise": 0.010293028167904, "user_cities_visited": 27, "review_days": 0.16265060240963802, "helpful_class": 0, "review_text": "Stayed there for 3 nights, family room at North Tower.The hotel website did not mention that the hotel is actually within Palladium World shopping mall.We had a hard time finding the hotel as we took the train instead of Taxi.Stayed at the North tower and it's a little troublesome to change lifts at level 11.North tower's lobby is not air conditioned.The room is very spacious for 3 of us with a separate bathtub and shower area.The water pressure in the room is super small for rain shower!It was so difficult to bathe with low water pressure and the water heater is not working well.Although it's near Platinum shopping mall, but it was diagonally opposite it.So we have to cross 2 roads to get there and it is quite dangerous.The eateries opposite the hotel serve really good food but slightly pricey.We would prefer to stay nearer to Platinum mall, so we will not stay at this hotel again." }, { "user_review_posted": 366, "user_total_helpful_votes": 373, "expertise": 0.004837419182902001, "user_cities_visited": 212, "review_days": 0.35487404162102903, "helpful_class": 0, "review_text": "This is a huge hotel, the biggest in DC and the personal touch I appreciate from Marriott is distinctly lacking. OK so they have a massive guest count to take care of, but if Vegas can deliver the one to one experience in big properties, so can the Wardman. Check in was fast and courteous and as we're Gold Elite were upgraded to an Executive Suite.The room; huge and beautifully decorated and furnished. But appearances are skin deep. Lovely sitting room, with a bar area, large sectional sofa, dining table for room service dinners. However a VERY small bathroom, the closet was almost the same size. Combined shower tub, single vanity, old shower head, mirror not back heated.Late flight so ordered room service. 20 minutes later our order arrived, delivered by a really lovely team member. OK so I'm a spoiled traveller but this was not room service. No heated cabinet, no heated plates and no linen... just a paper carrier bag containing our food...no warm drawer, no plates and cutlery, just a team member with a bag. The hot item, a chicken sandwich with fries, was served in a paper box with a plastic cutlery/napkin packet and sachets of mayo, ketchup and mustard. The chicken salad (and they got the order wrong and sent the 5 grain salad... I didn't complain or phone down as we were hungry and the 5 grain was actually really nice) was served in a plastic container... we were planning to share the two dishes but the room service came with no plates (!!!) so sharing was not possible.Marriott Wardman please listen... this is NOT acceptable for a premium hotel especially at $60 plus tip for a sandwich and a salad and 2 beers... are you kidding?There were just two glasses in the suite - no wine glass, no tumblers in the bathroom.However, the housekeeping team were brilliant, the room was spotless.Our stay was on Marriott rewards so it was free... if I had paid the $400 room rate, even for DC, I would be a very unhappy client. There's a great Courtyard Marriott a 10 minute walk away which is better, with a great staff team at half the price. But this is a property which knows it has a captive audience thanks to its conference revenue. Good luck if you get competition any time soon." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.011500547645125, "helpful_class": 0, "review_text": "The hotel is very neat. I love the unique theme and decor. Overall, a lovely boutique hotel. The location is also great if you spend most of your time in downtown: it is only a short walk from Magnificient Mile." }, { "user_review_posted": 16, "user_total_helpful_votes": 15, "expertise": 0.004441134282246, "user_cities_visited": 17, "review_days": 0.556407447973713, "helpful_class": 0, "review_text": "Stayed here for one day/night on the 56th Floor. We stayed in a suite which had a separate seating area and kitchenette giving it an apartment like feel. The view from our balcony and from the top of the building definitely had the wow factor.During our stay we were given access to a lounge area where canapes and drinks (both alcoholic and non-alcoholic) are served throughout the day. There were 3 set \"courses\" with the food changing at each time. It was a nice little touch, although there was a dress code which was strongly enforced.Breakfast was extensively diverse with a range of fresh food stations and a large variety of international cuisine. In terms of food choice you are spoiled.During our stay we had some drinks at the bars at the top of the building, there are 3 difference ones in total and of course the prices are more on par with London's bars. Having said that there was a good variety of really interesting cocktails to try and they were made very well.The main outdoor bar of course attracted a large amount of visitors given that they wanted to see where parts of the hangover were filmed and take pictures. The staff would try and herd you along in this area in order to avoid overcrowding which was a bit of a mood kill when you would be relaxing and enjoying the views.I also couldn't understand why you weren't allowed to take pictures of the views beyond the outdoor dining area but could take photographs of other areas.I would agree with some of the reviews regarding the condition of the property, whilst our room and the bar areas were well maintained, other areas in the hotel could use some TLC. The pool was smaller than I would have anticipated from a property of this size and was quite boxed in, meaning that it did not have the greatest view, had it been set higher up it would have retained more of a wow factor.The carpet in the hallways has also seen better days. Whilst these are small issues, I feel as if this property is being presented as an elite 5* high end establishment. There are various policies and procedures being implemented to that effect (such as dress codes and a large number of staff herding you around the property in different spaces) and so for anyone paying the full price to stay here, they would be expecting absolute perfection and I do not think this hotel would meet their expectations.The location of the hotel was also an issue in that there is only one local train station which is far from the other metro routes and inevitably you would need taxi's and tuk tuks to get you to and from the hotel if looking for the easiest route.The hotel is far from the other neighourhoods in Bangkok and so it is an effort to get out and about. Whilst this was ok for us for one day, I could see it being problematic if staying for a longer period of time and wanting to explore the whole of the city.Given the hotel's reputation, when trying to get transportation back to it, everyone charged extortionate amounts based on the fact that you're staying in an affluent area and in a high end hotel, that did get a bit frustrating, but I guess is not uncommon in Bangkok.From my perspective, overall I was happy with my stay given that I found a good deal via booking.com and stayed for a limited duration. If I had been staying longer and looking to explore Bangkok with more ease, then I would probably have picked a different area to stay in." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.09090909090909001, "helpful_class": 1, "review_text": "The location is incredible, just some steps from Union Square.The room is big and clean.The service is amazing; they help you with anything you need and they make very useful recommendations.I would repeat without any doubt." }, { "user_review_posted": 17, "user_total_helpful_votes": 16, "expertise": 0.004458983196058, "user_cities_visited": 10, "review_days": 0.031763417305585004, "helpful_class": 0, "review_text": "We've been upgraded to a corner room, with great views of San Francisco, so this added to the quality of the stay.But overall, the hotel is good, and the service staff helpful.Even at the restaurant of the hotel, the staff did a great job, and my wife connected well with our waiter.The only minus is the business center - you need to pay to use it, by the minute, and then 50c per printed page.I ended up having a 16$ charge for printing a few pages - yes, time is still charged when there is no more paper and you need to ask it to front desk and wait for it...That's kind of out of line with all the h\u00f4tels I've been staying during this trip, and most previous trips, where this is usually a FREE service.I believe this should become free, especially when it's so easy to print PDF files without incurring any charge in the same business center - trick that I'm sure many travelers less \"respectful\" can and have readily used...The parking is in the hotel, fast and convenient, and accessible from within the hotel elevators.Prices are in line with San Francisco, but the convenience makes it a better deal than others - I went later to Hotel Diva, and the valet parking there was abysmal...Location is OK on Van Ness, not close to city center, but it's easy to access anything provided you have a car.Overall, a good experience that I would renew." }, { "user_review_posted": 22, "user_total_helpful_votes": 8, "expertise": 0.001655081098973, "user_cities_visited": 10, "review_days": 0.16265060240963802, "helpful_class": 0, "review_text": "We had a 1 bedroom apartment and we could not fault it at all. A great place to stay on the edge of waikiki away from the main hustle and bustle but only a few mins walk away. We will return in the future and I recommend it to anyone" }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 4, "review_days": 0.46440306681270505, "helpful_class": 0, "review_text": "This hotel is near to the shopping area, eateries and night market. Clean rooms and lobby area and worth for the price.International brand 3 \ufe0f\ufe0f\ufe0f hotel with complete basic amenities and good overall service from the hotel staff.Thank you!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.328039430449069, "helpful_class": 0, "review_text": "This hotel will become your home in North Beach, a haven for hedonists and culture hounds. Count on style, cleanliness, and comfort. Helpful staff and a great price. Easy access to public transportation, or walk a bit and you are downtown or on fisherman's wharf." }, { "user_review_posted": 22, "user_total_helpful_votes": 9, "expertise": 0.0018757585788370002, "user_cities_visited": 10, "review_days": 0.000547645125958, "helpful_class": 2, "review_text": "Service/staff was wonderful. Breakfast was ok. Rooms are dated, poor quality and well worn. The bathrooms were quite disappointing as well. Pillows and bed were not comfortable. Won't be staying there again which is a shame as the location is great and the service fabulous." }, { "user_review_posted": 38, "user_total_helpful_votes": 26, "expertise": 0.0032114380622190004, "user_cities_visited": 18, "review_days": 0.8439211391018621, "helpful_class": 0, "review_text": "Room was clean, new, good amenities, good window size, decent size for the area vs the price.I am giving a 8.5/10 because I found some \"Bud Light\" bottle caps that were not cleaned on the edge of the bed from a previous tenant, but other than that, immaculate.Also, the front desk reception was great, the housekeeping was great, and then even did a sculpture of a puppy for my daughter out of towels." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7371303395399781, "helpful_class": 1, "review_text": "Great service , very fast responseLuxury Rooms one of the best showers I have ever seen.Location is fantastic. Only 5 minutes took me to Burj Khalifa and dubai mallPrices are perfect comparing to other hotelsHighly recommended , what else do you need!" }, { "user_review_posted": 199, "user_total_helpful_votes": 109, "expertise": 0.002548880339022, "user_cities_visited": 156, "review_days": 0.46056955093099605, "helpful_class": 0, "review_text": "Not fancy but very nice. Clean. Nice sized rooms and comfortable beds and linens. Fabulous location w great great small restaurants around the corner on Post street. Great free internet, coffee in room, beautiful views an quiet on the higher floors." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 30, "review_days": 0.056407447973713006, "helpful_class": 2, "review_text": "This is not a five-star hotel, and it's not marketed as such. Like many South Beach hotels, there's virtually nothing to do at the hotel itself: it's a place to crash after you've gone to the beach, shopped, eaten, drunk, partied etc. For those who would complain about parking, I would like to remind you that this is perhaps one of the most crowded areas in North America. Be smart: don't bring your car here in the first place. The public transit and bike-hire system is less cumbersome and, frankly, safer that using your own car.The pros: The rooms have a refrigerator (which our other hotels in South Beach didn't), as well as a safe. The beach is about 1 minute away by foot. They give you free beach towels at the counter each time you need them, and you just drop them off when you're done. You're almost as close to South Pointe as you can get. Joe's Stone Crab is 2 blocks west, and the raging nightlife of the Ocean Drive strip is just 3 blocks north (but you're far enough south that it won't bother you if you're trying to sleep). Staff was really nice and helpful.The cons: It's pretty unkempt. Our room looked like a rental unit in a third-world country (only smaller), with pieces of the wall coming off. Floors were sandy when we came in (though they did clean them later). When we used the shower the first night, water poured out all over the floor in the little space between the door and the threshold (although they fixed this too, after we said something). There were no curtains (only blinds), so we had to tape some sheets onto the wall for darkness. No breakfast here - go less than a block west to a place called Big Pink. No pool. Needs some maintenance, pronto.Suggestions: get a room situated back from the street (to avoid the road noise and the morning sun) and get one that isn't on the south side (at least until they finish construction on the new high-rise right next door). All negatives aside, if you can live with the fact that this is nothing more than a place to rest, then you should definitely consider it. You'll save a lot compared to some of its overpriced neighbors." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.772727272727272, "helpful_class": 0, "review_text": "I'm not quite sure where to start here and definitely do not want to write a book, but I've stayed in hundreds of hotel rooms and I like to keep the consumer informed so here we go. We booked the hotel for one night as a family night out or get away through Priceline for what we thought was a reasonable price for the area. After checking into the hotel we were told that they would have to put a $60 hold on our card(now this should have been explained before booking through Priceline and I plan on speaking with them in regards to this matter as well). This seemed a bit shady to me at the time but hey stuff happens move on. Once I arrived in the double bed room it was smaller than a Red Roof room, hence the fact that they are try to market these as \"boutique\" hotels now while charging 4 star prices. When I called the front desk to see where the microwave was located in the hotel, I was told that they don't have one because this is an \"Eco friendly hotel\" I'm in Sales so this is very funny to me seeing they are more than happy to send you over to their not so Eco friendly partner restaurant next store. No microwave or fridge, but they made sure to leave $3 bottles of water in the room. I'm not quite sure what you are paying for here, but I assume it's the location. I'll pass next time" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.838992332968236, "helpful_class": 0, "review_text": "The Sukhothai Bangkok is the best hotel ever I have experienced.Especially, The club wing is renovated recently, if you visit the Club wing, you can experience the newest interior, nice and luxurious facility.Furthermore, the staffs are so lovely, everytime I met Staffs of the Sukhothai, they call us the name. And they make us smile with the warm greeting.As many people know, breakfast is also the best. Fresh and delicious foods with good scenery of the Sukhothai(you can see a lovely pond with lotus).And I also made a reseevation of Celadon, the best restaurant in Thailand. There are nice Thailand plates. We are not Thai people, but we can eat easily, without any repulsion.I have had some nights in Thailand before visited the Sukhothai, My good memories started after I visited the Sukhothai.I have some more things to compliments. The pool is very good, Most, other hotels' pool is usually full with people, noisy. But the pool of the Sukhothai is very leisurely. So you can enjoy your swimming time very well!Frankly speaking, I cannot speak or write English very well, English is not my motherlanguage, but I want to let you know that there is such a nice place and share the experience.There are two feelings. The one is \"I want to know such a nice place, only me!\" and the other feeling is \"I want to let you know that there is such a great place.\"\u2661I've been to Hawaii, Europe(Austria, Switzerland, Germany, France, Czech, etc.), Australia, Phuket in Thailand, Boracay in Philippines. And visited so many hotels. But I can tell justly, The Sukhothai was the best.I want to, I will come back to the Sukhothai soon!\u2661\u2661" }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 9, "review_days": 0.76013143483023, "helpful_class": 0, "review_text": "What a wonderful place this hotel is! They gave us an upgrade and we didn\u2019t even ask for it. A great view of Waikiki and and Honolulu. Direct beach access. The locals are friendly and in very engaging. We would come back here for sure." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.39430449069003204, "helpful_class": 0, "review_text": "We came in Ikandy ultra lounge in the evening with our friend, and having amaizing cocktails and shisha.it was a lovely evening in ikandy ultra lounge and excellent hospitaly by host Omar and Kuldeep.Also we will be joining with ladies night by next Sunday and Monday.I love this place and staff as well ." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.9534501642935371, "helpful_class": 0, "review_text": "We stayed here for a week and it was a great place for us! We prefer to spend our money on food and adventures while travelling so this place was a good value for money, it was in a great location, and we had no problems with the cleanliness." }, { "user_review_posted": 313, "user_total_helpful_votes": 101, "expertise": 0.001456259855135, "user_cities_visited": 465, "review_days": 0.5054764512595831, "helpful_class": 1, "review_text": "Nice looking high rise near sears tower in a nice neighbourhood. Good rooms and cozy bar with good cocktails. Breakfast was not included and you have to order. There is no buffet. Quick check in. Ask for a room on a high floor with sears tower view" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.501095290251916, "helpful_class": 1, "review_text": "Our favor hotel to stay when we travel. We always stay in The Ritz-Carlton. The staffs are great and very friendly and helpful. We are on gluten free diet and the staffs in the lounge went out of their way to meet our needs. The room is very clean." }, { "user_review_posted": 53, "user_total_helpful_votes": 25, "expertise": 0.002179710579403, "user_cities_visited": 181, "review_days": 0.409090909090909, "helpful_class": 0, "review_text": "The hotel is about a 20 minute walk to the strip. The casino is very busy and there is a restaurant upstairs.Our hotel room was on the ground floor overlooking the car park. The beds were large and comfy. The room had the expected tv and hairdryer. We didn't pay for luxury and so we got what we expected although it would have been nice to have a kettle and coffee making facilities.The hotel is a few minutes away from shops and restaurants if needed.The reception staff were very friendly and helpful and so all in all I can't complain. I wouldn't recommend this hotel for those that expect more for their money." }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 7, "review_days": 0.903066812705366, "helpful_class": 0, "review_text": "The facilities are fantastic and great fun for the whole family. The service from the staff and hotel in general is remarkable. It is centrally located and transport is readily available. I will recommend the hotel to anyone" }, { "user_review_posted": 66, "user_total_helpful_votes": 23, "expertise": 0.0015815219390190002, "user_cities_visited": 322, "review_days": 0.423877327491785, "helpful_class": 2, "review_text": "Booked this hotel on the blind option on Priceline which claimed that the hotel was \"a four star hotel comparable to Westin, Marriott and Hilton\". Westin, Marriott and Hilton should sue Priceline for slander! This hotel is a royal dump. The foyer is all broken tile; two small podiums are the check in counters run by front desk staff that speak in Tagalo while you wonder what they are saying to each other. So unprofessional! I asked Priceline to cancel the hotel because their advertising was wrong, but Priceline refused so I thought I would talk the hotel directly. They were equally uncooperative. Finally, I went and saw the facilities and decided it was better to let $800 go down the drain than be miserable for four days. I booked myself into the Hyatt instead and while I was out another $1500, it was money well spent! Stay away from Priceline's deceitful advertising and the Hotel \"G\"rime!" }, { "user_review_posted": 70, "user_total_helpful_votes": 31, "expertise": 0.002039690421021, "user_cities_visited": 56, "review_days": 0.08871851040525701, "helpful_class": 2, "review_text": "i have been coming to this hotel for the last (6) years a few times a year, when I checked out this morning I noticed I was charged $40 I asked about it and they call it a $20 a day resort fee, say what? The hotel is not a resort it has a beautiful small pool area with shark tank and nothing else and the pool area is not accessible after 9am in the morning on a weekday you cannot find a empty chair to sit on, so I am paying a fee for something I can not even use. They do have chairs on the second floor which are always empty but you have to pay another fee to use them ...they are always empty. I am sad to say I won't go back if I have to pay a resort fee I will stay on the strip where the resorts are with multi pools jacuzzis garden areas etc." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.066812705366922, "helpful_class": 0, "review_text": "It was great to have the shuttle from and to the airport, this was a real plus for us as we thought it was going to be via taxi.The staff were very friendly and helpful. Our room was comfortable and quiet although close to airport. Price also was very reasonable. Would definitely stay again." }, { "user_review_posted": 29, "user_total_helpful_votes": 53, "expertise": 0.008762417864222001, "user_cities_visited": 38, "review_days": 0.295728368017524, "helpful_class": 0, "review_text": "One of the best hotels in Dubai. I stayed in this hotel in a nice rainy day and the weather was cool. We really enjoyed the hotel and facility. The breakfast was amazing. I wanted to stay in this hotel from few years but the price was so high. I got a good deal this time and decided to stay and it was worth the value I paid.Try to get a room in the highest so no any tree obstruction." }, { "user_review_posted": 705, "user_total_helpful_votes": 284, "expertise": 0.0018453958617490002, "user_cities_visited": 606, "review_days": 0.7907995618838991, "helpful_class": 0, "review_text": "Arriving at the hotel I was concerned I may have over relied on the positive reviews. There are currently major roadworks immediately outside the hotel with trucks delivering gravel, diggers excavating deep holes and workmen laying concrete. Traffic was backed up, everywhere was dusty and it was very noisy. Whilst that is a temporary state, the entrance to the hotel is via an underground car park. The lobby is small and gloomy with left luggage stored on the floor.Our room didn't take long to be ready as we we a bit after 12 noon. We were offered an immediate check in if we were prepared to pay for an upgrade but that would have put the hotel beyond our budget.It's part of the design of the hotel to use dark colours and subtle lighting throughout, including the corridors, breakfast room and bedrooms, but it wasn't to my taste and I'm not a fan of polished cement!Our room was on the back of the hotel with a view of neighbouring buildings but it was farthest from the roadworks. We appreciated the size and layout of the room and bathroom.Breakfast was excellent with a wide choice of food from eastern and western cuisines. The staff were helpful and charming. The free tuk tuk service to the shopping centre/ train station was a bonus and the rooftop pool area was delightful.As this was just a one night stay before flying home we didn't get to see much of the area but we ventured past the holes in the road to walk along the khlong at the end of the street from where it's possible to catch a fast ferry to explore further afield." }, { "user_review_posted": 225, "user_total_helpful_votes": 560, "expertise": 0.011972979268576002, "user_cities_visited": 163, "review_days": 0.217962760131434, "helpful_class": 0, "review_text": "I made the reservation ages ago, and given what was happening on the political scene, I almost cancelled. But I'm so glad I didn't because this hotel is excellent. It's not directly on the beach, although you do get a distant view of the ocean. But never mind. Where this hotel excels is great service, a wonderful restaurant for breakfast, and little extras -- like beach bags with complementary fruit and water any time you want, loads of great toiletries, Honolulu Cookie Company cookies. We were upgraded to a huge suite with two bathrooms, laundry facilities, a full kitchen, and a dining room for six. We finally got to try those funny Japanese toilets that we'd only heard about with the heated seats and the various gizmos.It was expensive, but everything was first class. I could definitely get used to this." }, { "user_review_posted": 8, "user_total_helpful_votes": 22, "expertise": 0.01324064879179, "user_cities_visited": 8, "review_days": 0.257393209200438, "helpful_class": 3, "review_text": "Lovely helpful smiley staffHelped with ideas for for transport and mapsGreat roomLots of space to move around and great showerSoftest beds everGreat location to get aroundThanks for a lovely stay x" }, { "user_review_posted": 73, "user_total_helpful_votes": 16, "expertise": 0.0009537499300930001, "user_cities_visited": 112, "review_days": 0.423329682365826, "helpful_class": 0, "review_text": "The staff during the day was amazing but the night staff was just sub-par. I would have to stay again before I would recommend it to anyone else. However I would stay somewhere else before I would test the waters to reccomend it." }, { "user_review_posted": 100, "user_total_helpful_votes": 106, "expertise": 0.0050358600904770005, "user_cities_visited": 300, "review_days": 0.0038335158817080005, "helpful_class": 1, "review_text": "It is hard to give a full review as the hotel is still under renovation, so I will caveat this by saying it is based on when I went in early Dec, which could be much different once they complete the work being done.Pros:Location - was great, not far from my office there and was in walking distance to shopping and other activities.Staff - very friendly and helpful, the door men helped me quickly with cabs, directions, and advise on where to go.Room had a cool hip decor.Cons:Unfortunately it was hard to get a feel for the place due to the work still being done. There is definitely potential here but I would not return until they are complete.Nothing really stood out as something I would raise as impressive, it was just serviceable at this time.No view from my room.I would like to try them again once the renovation is complete." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 33, "review_days": 0.171960569550931, "helpful_class": 1, "review_text": "This a great hotel located just one block east of the Magnificent Mile and very close to Northwestern University. In addition to newly renovated, modern, and spacious rooms, the staff were exceptionally friendly and helpful. I especially appreciated the variety of equipment of their fitness center. It was pleasant to work out in such a spacious and clean facility. I had access to the premium WiFi via my work and had no problems with it." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.130339539978094, "helpful_class": 0, "review_text": "Enjoyed a 6 night stay at Marriott Stanton South Beach. An ocean front hotel located in the quite side of south beach. Short walk to South Pointe Park, shopping district and restaurant district. Friendly services." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.49945235487404105, "helpful_class": 0, "review_text": "This place smells fonky and they are super racist towards African Americans so if your of color and looking for a good night's rest I recommend you do not stay at this hotel.Your better off staying at a motel 6 for this price" }, { "user_review_posted": 29, "user_total_helpful_votes": 26, "expertise": 0.004242334311162, "user_cities_visited": 101, "review_days": 0.185104052573932, "helpful_class": 0, "review_text": "Having stayed at the Anantara for a conference, experience was mixed. Food outlets are genuinely good, room was quite dated - with the most annoying thing being the doors are not soundproof. Particularly at night I woke up a few times by slamming doors and conversations on the hallway ... Additionally renovation was going on on floors 5&6 - whereas the inner courtyard stank from toxic chemicals (probably paint). Moved to another hotel after 2 nights. Additionally having to pay for \"Premium WiFi\" seems to me being a rip-off in our days ..." }, { "user_review_posted": 104, "user_total_helpful_votes": 64, "expertise": 0.0028772948336, "user_cities_visited": 87, "review_days": 0.124315443592552, "helpful_class": 0, "review_text": "For context, this is mostly a conference hotel and the primary highlight is the location to Union Station and the Mall if museum visits is a primary agenda.It is a regular (large) Hyatt - decent rooms, lonnnnggg corridors, friendly staff but also generic. The lobby is on the small side with a small check-in (a few extra counters would be nice) and an ok bar/restaurant area.Misc:- Very slow bank of 4 elevators - a pain when there a conf going on- For such a great location, the lack of views from the rooms is a bummer. Don't get suckered into paying for the non-existent \"room with a view\"- There is a paucity of (good) restaurants in the area. The hotel one is ok as is the outdoor one in the hotel across the street. The easiest is to go to F St (turn left at the entrance and then a right on F st) towards the Union station and there is a bunch of decent pubs (Dubliner being one of then). Bistro Bis is nice but other than that, you'll have to head elsewhere. On E st (right outside on the left kerb) and on F st (better) there are a couple of convenience stores.- The hotel only offers a ripoff ($50+) overnight valet parking and you don't have other choices...- Metro etc: As mentioned in the beginning, the standout is the location to be within a 3-4 mins walk (3 blocks) to the Judiciary Sq Metro or a 4-5 min walk to the Union Station. The Capitol is an easy walk as is the DC Mall.Re: Metro - while Judiciary Sq is closer (either left from the entrance to left on E St and left on 4th St or right from the entrance to right on D St to right on 4th st) there are lots (lots!) of homeless/drunk people from 1-3rd St. It is an uncomfortable feeling during the day and it gets downright uncomfortable in the evening. Instead go to the Union Sq (left of the entrance and right on F st)All in all a decent Hyatt but don't expect bells and whistles :)" }, { "user_review_posted": 26, "user_total_helpful_votes": 19, "expertise": 0.0034374761286370004, "user_cities_visited": 10, "review_days": 0.46002190580503804, "helpful_class": 0, "review_text": "We stayed here for 7 days. The riverside view sitting on the lazy seats next to pool , watching the boats n cruise ships pass by all the time is never endingly pleasent. Most pleasing location in bkk. Food is simply bad., barring a few dishes. Staff at pool bar are short tempered n management did not bother. It was raining when we went and it felt great . Rooms r cheap n great value for money but the shower n toilet are very small. Your hands can't reach ur back n hence u can wash only ur front half. We could not believe how cramped n small hobbit-styled they were.Windows r sealed n hence only AC for ventilation. Reception n concierge r kind . Good evening AC n wifi only in lobby. Getting Wifi in room was a game in itself. So bad wifi. Happy hours rules are bad. Magnum ice-creams box is reasonably priced in lobby . Shuttle service is Good , regular n friendly to bts station . Room cleaners are polite . 2 laundrys at 2 min walk from hotel . They charged 80 baht per kilo of dresses n washed well. 7elevens also nearby. bfast is cheap and ok. Senafest mall nearby has Good restaurants. Avoid the wine Italian restaurant." }, { "user_review_posted": 25, "user_total_helpful_votes": 12, "expertise": 0.0022200154474230002, "user_cities_visited": 68, "review_days": 0.07228915662650601, "helpful_class": 0, "review_text": "Very nice hotel in the heart of Chicago. Odd roomsizees but very nice and modern. Free WIfi and complimentary lounge area with snacks etc. There is also free access to washing / drying facilities.. will definately stay here again.TIP: use Blue line metro from the Ohare => Chigago. 45 minutes and costs a fraction of a cap. + gernerally much faster." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.551478641840087, "helpful_class": 0, "review_text": "Hi.THE H hotel is a nice hotel whit the best location. Nice hotel- standard room and good bars.I love it but the service is not in the hotel range. in this price i can chose so many hotel in DUBAI.But i love THE H and i will go there next time and i hope servicing be good as the hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.296276013143483, "helpful_class": 0, "review_text": "If you don't gamble and have young children, I wouldn't recommend this hotel. There were used condoms in the parking lot and we had to be careful to check the pool area for immodest bathing suits (thong bikinis). We got charged about 50 bucks extra because our room was one of the recently remodeled ones and it was comfortable but 95 bucks a night seemed like a lot for this hotel. Other than that, the staff was cool and helpful, breakast was ok, kind of crowded with so many people trying to toast waffles at one time, but Iit could've been worse. If you go here, please watch your step in the parking lot!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 103, "review_days": 0.34775465498357, "helpful_class": 0, "review_text": "Great Great location! Although it's a little bit more walk than some other hotels in the area, BUT you do not need to walk up the stairs, from Asoke, walk through the bridge, through Exchange Tower, all the way air cond, and escalator! After Exchange tower, you will see 7-11, then Clover! Pretty rooms! Very friendly staff, especially Pat, Chloe, and some others I cannot remember the name. We spent most of our time at T21. Free minibar, though the drinks are toooo sweet, but still a good gesture. Just 1 thing, I am not sure the pool's circulation is on, seems they did not switch it on. And a side note, the roof top is stunning! Must go check it out. The pool is small, one-third are extended outside, with glass bottom, my daughter did not allow me to walk over there...hahaha, very lovely design.I will sure stay here again.(little comments, there are no hooks in the room...just 1 hook in bathroom, no where to hang my clothes/stuff)" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.543263964950711, "helpful_class": 0, "review_text": "I really enjoyed my stay here. The staff was always quick to respond to anything and the guys outside to help cross the street are great. Plug at the front desk was helpful and friendly. Thanks! :) I found a hot yoga studio close by that just opened. Bangkok Hot Yoga... love it" }, { "user_review_posted": 14, "user_total_helpful_votes": 17, "expertise": 0.005784902507841001, "user_cities_visited": 9, "review_days": 0.6834611171960571, "helpful_class": 1, "review_text": "Fab little hotel with lots of character and quirks in a really central location. Easy walking distance to rent bikes (to cycle Golden Gate Bridge), Fisherman\u2019s Bay, Pier 39 sea lions and the Alcatraz pier. Also a quick tram ride from AT&T Park where you can go watch baseball! Really friendly staff and great facilities (free coffee, water, sweets, breakfast bars etc. Available). San Francisco is an expensive city, so we were pleased this hotel was cheaper than a private room in a hostel. It had a shared shower and bathroom but they were so close to our room we really weren\u2019t bothered. Just a nice place to lay your head. Reception also gave us discount card for two bike rental places. Near two big super markets (Safeway and Trader Joes) for supplies. We couldn\u2019t have been more thrilled with our choice of hotel. Made some great memories in this beautiful city." }, { "user_review_posted": 73, "user_total_helpful_votes": 32, "expertise": 0.002017838600118, "user_cities_visited": 26, "review_days": 0.34446878422782, "helpful_class": 2, "review_text": "As early 50th birthday present, my wife and I decided to fly to Las Vegas for our first extended vacation in years. Ordinarily, I would pick a place that I've been to recently in the area (in this case, my go to would have been the Tuscany, as the last visit had been really good). This time, I decided to research my selection a bit, and with some help from the Unofficial Guide to Las Vegas (2016 edition), I settled on the Palms. This was based on the guide giving the rooms at the Palms a rating almost on par with the Belagio and the four seasons. This particular hotel is off strip (almost the same distance west of the strip as the Tuscany is to the east), and the hotel is located in walking distance to the Gold Coast and the Rio (the Rio was of particular interest due to the Penn and Teller show). The room itself was nicely decorated, though our reservation had specified a jetted tub, and we ended up with a shower only (additionally, the shower has a half glass partition that doesn't move, so adjusting the temperature is a matter of turning on the water and jumping clear as to not get either froze or scalded). Additionally, the telephone only seemed to work in speaker mode (with the handset sounding dead regardless of which line was selected). Probably the most annoying feature of the room was the mini bar with accompanying snack/sundry display on top of the desk. This particular unit is apparently electronically monitored (something management would neither confirm or deny)as mere contact with anything in the top display is enough to generate a mini bar charge (I recommend that you check your bill daily through the appropriate television function.) I challenged the charge quickly enough to get it removed from my bill (because my God, eight bucks for jelly beans?)but when I tried to ascertain how the charge had ended up there, I was repeatedly advised to not touch any of the items and I should be fine. A 'fridge where the mini bar was would have been much more useful. These are niggling details regarding a room, but to be told that I need to be careful not to touch something in my room that I'm paying for doesn't make me want to come back.Additionally, the Unofficial Guide had described the Palms as a former hot spot for young travelers that was just now starting to mature. Granted, there were few children to be seen, however the security is still set up to deal with the more annoying party animals. Case in point, security at the pool to prevent people from smuggling in alcohol (so they could of course take advantage of the pool side bar). There were also daily lines inside the casino for people taking advantage of the give away's from the players club (things like plastic kitchen containers, shoe organizers, etc.) Not something you'd find at one of the more upscale hotels.The food (with one notable exception)was average to awful. The 24-7 cafe(the only eatery open at all hours) featured slow service, indifferent servers, mediocre and overpriced food (we tried this place twice, once for breakfast, once for a late dinner). We almost abandoned dinner as a order of their chili cheese fries (a relatively simple dish) took over half an hour in a nearly empty restaurant. My wife at one point, desiring something light for breakfast wanted a yogurt parfait and a coffee. $10.82. Which explains the predominance of mini bars instead of fridges.The hooters on site (advertised as the world's largest hooters, I'm assuming there is a pun intended in that description) has your typical attractive wait staff, several televisions which they will switch to a particular sporting event (for some reason, even with baseball winding down and an AL east close race for the pennant, not a baseball game to be seen)and various takes on average bar food. For value you're better off hitting the food court on the opposite side of the casino. Additionally, if you're drinking, be very specific on what you order. A shot of tequila will run about eleven dollars a shot if you don't request something on the lower end of the scale.From the plus side, the China house restaurant served us an incredible meal (which was the high point of a very disappointing stay). I recommend the kung pao beef and the singapore style noodles, both of which were extremely well done. Ordinarily at this point I'd also give a review on one of the higher end restaurants (for beef lovers there is N9ne, italian is featured in Nove ,while French cuisine is featured at Alize) but the reservation staff was determined to try to up sell me bottle service at the Ghostbar(a very hip, very trendy, very expensive bar at the top of one of the towers)and therefore had me call back \"reconfirm\" a reservation I had already made. They seemed a little confused in regard to my contact, despite a message left on my cell phone that made it sound like if I didn't call back my reservation would not be honored. We canceled and ended up eating at Joe's Steak and Seafood at the Ceasar's Palace forum shops, and had a fantastic meal there.Which brings us to the two rating. The Palms has an excellent workout facility, an onsite movie theater, and the usual expected amenities that come with a Las Vegas Casino hotel (which includes a \"resort fee\" for such amenities like use of the pool, internet, and a few other items which weren't of any use to us but at over $30.00 a day reflects a trend that Las Vegas hotels are pushing harder and harder as time goes on as they try to show low room rates yet crank that extra buck out of the patrons under the misc. fees that continue to show up). There is a shuttle to the Forum Shops that runs every half an hour, however the mini bus they use only has room for 14 patrons, and doesn't start running until 11:00 am and stops at 8:00PM. You are within walking distance of the strip, but I don't recommend it. Once you get past the Gold Coast and the Rio, you have a long stretch to cross the freeway, where you get a first hand view of the variety of homeless people (some residing in the drainage areas, others actually camped out on the pedestrian bridge across the freeway). Take a cab if you can't wait for the shuttle. My wife and I weren't bothered by anyone panhandling on the one trip over, but considering that most hotel patrons are carrying some cash with them on a Vegas trip, why take the chance.The kicker between 2 and 3 is service. And that's where the Palms falls way short. This isn't universal mind you. The bartenders working the casino floor were friendly and forthcoming with helpful information and as long as you're actively playing on the bar machines, your drinks will be comped. The real difference is the folks not getting tipped. Desk staff, reservation staff, management...all had that disdainful attitude that comes from folks who hear complaints on a regular basis but don't care to do anything about it. On my second day, I was about ready to switch to another hotel rather than give the Palms anymore money, especially after the reservation problem came up, but my wife didn't want to hassle with switching rooms at this point in our vacation, so if the staff at the Palm's cares, the last two days of room and resort fees they collected was courtesy of my wife. Expressions of dissatisfaction regarding the service or the room were met with a nonchalant \"meh\" I would expect from the food court workers making minimum. In fact in this case, the folks working at the Earl of Sandwich in the food court were far nicer than the folks working the front desk.For example.....going down to talk to the manager about the room. Instead of cutting in front of a line of folks trying to get checked in and keep my complaint between myself and the staff, when I asked for a manager from a middle aged woman at the far end of the counter, I was directed to the manager with a pointed finger and a \"She's over there.\" In this case the manager was trying to help folks get checked in. So instead of bringing the manager to me for a private conversation, I had to cut in front of a bunch of folks trying to check in to resolve my issue with a manager who was much more concerned with getting folks checked in than dealing with my problem.Another example...the bar charge. I wasn't able to get an answer on how the bar charge had happened to end up on my bill over the telephone (which again would only work in speaker phone mode). When I asked what assurance I had that it wouldn't happen again, I was told not to worry about it. Another needless trip to speak with a manager.And yet another example...on check out (which I did in person so I could get a physical copy of my bill, which in other hotels would be slid under your door, but not in this case)I was not asked how my stay had been or if I had enjoyed myself. Just \"what room\" and \"you're checked out.\"On a different note, while in the Palms players club verifying my points (which I had managed to work up to \"Pro\" status }I was taken care of by a wonderful woman named Alice who had both helpful advice and information as we tried to turn our points into something more useful. She was a delight, an an example of the sort of customer service you expect at a \"resort.\"So two out of five. My suggestion would be to stay if you can get a special deal (ie less than seventy dollars a night, the view is worth that)and you're more concerned with the room as a place to sleep than the resort as a whole. Bring you're own vehicle or a rental car, as the taxi fees will eat you alive as you cannot really depend on the shuttle to get you to the strip. With the exception of the China House, take your money to someplace that will appreciate the fact that you're about to lay down $150.00 to $200.00 bucks for a meal and will treat you with some respect, or eat out of the food court if food is fuel at this point. If you want a good off strip hotel, please see my recommendation for the Tuscany, as the room rate is generally better, no mini-bar that you have to avoid like a land mine, decent and affordable hotel restaurants and staff that actually care if you're satisfied with your stay. Happy Travels!" }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 8, "review_days": 0.20865279299014203, "helpful_class": 1, "review_text": "The staff was very helpful and friendly. We loved the free bike rentals provided and took a lot of beautiful rides around the city. It was also the perfect method of transportation for farther attractions and a perfect money saver. The location was great and the neighborhood was full of good eats and nice shops. Everything was within walking distance, the Pike Place Market just 5 minutes away. The room was clean and comfortable. Complimentary drinks and snacks were provided, there was also a mini kitchen with a fridge and microwave which was very nice to have. We also enjoyed some drinks and appetizers out on the rooftop terrace one night which we loved. The city views were amazing from up there and it was a very private spot, such a fun perk! Wifi didn't work so well since we were on the top floor but it wasn't too much of a hassle to go down to the lobby when we needed faster internet. I definitely recommend a stay here!" }, { "user_review_posted": 11, "user_total_helpful_votes": 8, "expertise": 0.003420500937879, "user_cities_visited": 5, "review_days": 0.6106243154435921, "helpful_class": 0, "review_text": "The staff here is GREAT!! However, carrying the Marriot name isn't great for image. Not a true built out Marriot (just carrying the name). Perhaps, being a charter member of Singer Island OceanPointe the last 20 years I may be spoiled. Please update the rooms. I don't like the fact that I was put in the oldest tower and it showed. Perhaps, it was my fault but, I was checked in early!! The jets had been taken out of the tub and it had been retrofited to a soaking tub. The cabinet doors were failing off the hinges in the kitchen. Not a deal breaker but, NON stainless appliances and all orginial from 2007 when the tower was complete. I stayed there when this tower opened up. The pool and hot tub were nice on the top floor. The pool on the 5th floor was closed!! The excerise room and lobby bar were NEWER and weren't there several years back. I would stay here again. The loacation is great, staff is very friendly, and they do check room keys before going up the elevator!! Please, do some reno here!! You are in Las Vegas NV!! Make the place shine again!! I would stay here again. Perhaps I am bit too demanding but, this is a Marriot Resort!! Sort of!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.550930996714129, "helpful_class": 1, "review_text": "The Laylow hotel is modern and sophisticated. It's not right on the beach, but definitely close enough to walk to and from throughout the day. There is a nice pool. The rooms are clean and sweet. The best part is definitely the Hideout restaurant/ bar. The staff there are so friendly and welcoming. It's an amazing spot to kick it or party on the weekends. The daily live music is amazing and unforgettable. I cannot wait to travel back. Make sure to ask for the GM of hideout, he's an awesome guy who will give you the best recommendations on the island." }, { "user_review_posted": 51, "user_total_helpful_votes": 40, "expertise": 0.00369742954006, "user_cities_visited": 38, "review_days": 0.604052573932092, "helpful_class": 0, "review_text": "We arrived in Waikiki and wanted to see the fireworks for New Year\u2019s Eve from our hotel balconyHilton Waikiki beach hotel was great we arrived early from Sydney Australia so we booked the Hilton as we were able to check in early after 11am nye after our flightJust had to pay a extra $50 so we could check in early this is great for all flights coming from Australia as most hotels will not check you in till after 3pmStaff was excellent - service was great - I am a Hilton honours member and able to get extra benefits - quick check inHotel is only one block back from Waikiki beach so it was a easy walk to beachMac 24/17 restaurant is in Hotel service was good food was ok but not great" }, { "user_review_posted": 297, "user_total_helpful_votes": 186, "expertise": 0.0029301065381830004, "user_cities_visited": 202, "review_days": 0.42113910186199305, "helpful_class": 0, "review_text": "I went with mixed reviews from peers and relatives. They were from either end of the chart, so I decided to have a looksee myself. We stayed 2 nights.Pros:- Location wise is not too bad. At the junction of Platinum Mall and Palladum, with the latter an attaching mall to the hotel, shopping addicts will go crazy all day and night.- Convenience stores are all around.- Concierge staff is extremely helpful and friendly- Room is spacious and comfortableCons:- Wifi cannot be connected- Chinese-speaking vendors at the attaching mall were superbly rude and obnoxious- Dangerous to walk past hotel front with tour buses zooming in and out, and no ushers on duty at night and lightings were a little dim- Shoe print on my clean bed sheetIt is a rather big hotel. With a well-manned pool coming with some very nice views, and a adequately equipped gym beside.I think what this hotel lacked is the attentiveness to the little items which many hoteliers may deem negligible, because they are not the main money-making factor.For example:- They actually have refreshments of 3 options at the lobby at all time for any thirsty guests. But the drink counter was placed against the wall at the far end of the reception area. If I was not happen to be sitting nearby, I wouldn't have noticed. No staff manning it either.- Duty Manager was leaning against the counter in a relaxing manner chatting with the Executive checking us in, like old friends at the local coffeeshop.- Tour Groups were allowed to be gathering at the lobby screaming at the top of their lungs gathering their people and tourists squatting around packing and unpacking their luggage like a local night market. But this could be only for that instance and we were so lucky to have encountered them throughout our stay. :DThere were also some other little faults which we discovered during our short stay, but deemed acceptable and not worth mentioning.Overall, it is a nice hotel. Will consider returning if I have to, but I certainly wish it will improve and get better. Otherwise it'd be such a waste." }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 95, "review_days": 0.075027382256297, "helpful_class": 0, "review_text": "Wonderful find in South Beach, welcomed by Ros (GM) and staff. In our large spacious king room I was surprised with a bottle of \"bubbly\". The staff is very helpful with directons, recommendations for dining etc. Love the breakfast in the am, free \"wifi\", within walking distance to shopping, eateries, beach, you name it, you have it here! Ros and staff will make it happen! We will be back..." }, { "user_review_posted": 1, "user_total_helpful_votes": 10, "expertise": 0.048438706829968, "user_cities_visited": 1, "review_days": 0.18619934282584802, "helpful_class": 3, "review_text": "Our stay was amzing and best of all service was above and beyond. Upon arrival the valet and bell staff couldnt have made a better impression. Daniel, anthony, and Jeff greeted us with such great service that we felt like an old time friend. Highly reccomend this hotel and staff!!!" }, { "user_review_posted": 158, "user_total_helpful_votes": 58, "expertise": 0.0016718414139, "user_cities_visited": 90, "review_days": 0.529572836801752, "helpful_class": 0, "review_text": "Stayed at the Drake for the first time in Chicago. A old school turn of the century hotel with that classic look from the glory days of travel. While the overall look could use a little bit of a spruce up, I appreciated the old styles and feel and hope they do not change it to their more modern counterparts. The room was spacious and had very modern feel to it. Beds were the traditional \"Hilton\" mattress, comfy and warm, well appointed bathroom, clean. Staff as always were friendly and the location was perfect along the \"magnificent mile\". Well worth the price and absolutely would stay there again." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.467141292442497, "helpful_class": 1, "review_text": "I stayed with family a number of times at H. One word.. family ! H is a family hotel with an eye for luxury and courtesy. I must mention Angel Valmocina @ Front Desk efforts to make our check in , stays and checkout exemplary. Highly recommend ! \u2764\ufe0f" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8001095290251911, "helpful_class": 0, "review_text": "Just returned from an 8 day stay in DC. Had never been there before and wanted to be close to Mall so could walk to various monuments and museums. As someone noted on another review, in the end, this hotel is just a hotel. Some are confused about getting help with their luggage. It's clear they have doormen, not bellman. Oddly, the doormen just kind of wandered around and didn't always open the door. They seemed to be only concerned about looking for tips in getting you a taxi. Since we Uber'd a lot, they had zero interest in us. The front door is very heavy so having a doorman is a good idea. We were shocked at the end of our visit to find they can actually set it to open automatically. Why don't they do this when they aren't there to open??? Also found the dirty, leaf strewn entrance offputting for the first 5 days before anyone found time to sweep it clean. The nearby trees had clearly lost their leaves a month ago. Half the time the two doormen just disappeared for long stretches of time--yes, two doormen. We were never sure why it required two people to stand around and not be helpful. At the front desk, which is deep inside the hotel, staff was polite but never went out of their way to do anything special, with the exception of the concierge, Milan, who said he has worked as a concierge at this hotel for over 20 years. However, he lost points with me when we asked for reservations to a fine Italian restaurant. He went on and on about the chef/owner of several restaurants and the one he was sending us to. Big surprise; it was Spanish, as in very expensive tapas and very, very expensive paella. Definitely not the Italian food I wanted to take my husband out to on his first Christmas away from his Italian family since we moved to the East Coast. Lovely food, great restaurant, but shouldn't he have known??? We enjoyed the food but will laugh about this for a very long time. We had a king room. Fair amount of space in room. Lots of light showing in between drapes that was impossible to fix. Ditto irritating blue light from mini bar. Double tiny doors to bathroom in the hall you walked into from main door were an even worse design idea than the minibar. We paid about $250++ per night because my husband was intent on getting a \"deal\" by getting the reservation by linking with our United flight. Actually, I think we paid more that way. Hotel is less a block away from the White House and just a few from the National Mall. However, next visit we are trying out some of the less expensive hotels in the same area. There is an odd vibe to this hotel, I would best describe it as \"managementless\". Management must never visit their lobby nor walk thru the front door, or they just don't care in a back office somewhere. Breakfast for two was $77.00.....so we never ate there again. Not so much for the cost but that it was truly no different than a bad diner. Plus staff there was surly. The hotel itself is not bad, it's the staff overall that just do not make this a great experience for the money. On the other hand, Joe's Steak and Seafood across the street made us feel special so we went there twice and dropped a lot of $$$. The first time we walked in our hearts sank because it was clearly very, very busy with lots of people waiting on their reservations. The two gentlemen at the front desk immediately took us under their wing and found us a bar table to ourselves and they, and the rest of the staff down to the staff that cleared each course, acted as though their night was not complete until we (clearly lowly tourists) had arrived. It struck me at that moment how much of this welcome for our business was missing at the hotel. When we went back to Joe's, with a reservation this time, we were treated even better, if possible, with a booth table that afforded great Christmas Eve people watching. Good food, wonderful service, not cheap, but worth it. All in all, every American should be required to visit DC. We have traveled in Europe a lot and DC and our national history on display there made us proud. We are from San Francisco and our city government needs to take a few lessons in city cleanliness--and we visited during the government shutdown when garbage cans at federally funded buildings were not being serviced. This Sofitel is run by it's staff who are making a very poor impression. Hope someone at their corporate office cruises these reviews once in awhile. This hotel has the opportunity to make a great impression--but no one seems to care enough to do so. Oh, and I forgot to mention the construction that was going on next door. Not joking when I say the equipment for the job, complete with loud beeping from backing up I guess, started at 4 a.m. Yes, you read that correctly. Four a.m. Then actual construction started at 6 a.m. When my husband inquired about it at the front desk, they feigned ignorance. Uh, uh. Just be sure to ask if this construction site is finished on the massive building next door if you do decide to stay here in the future. On the very plus side for this hotel, they have a seemingly unlimited supply of very hot water which was a blessing after lots of walking." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.691128148959474, "helpful_class": 0, "review_text": "If you looking for a comfortable casino. That makes you feel like they're happy to see you each time you return. With winning games and outstanding food and hotel suites this is to place in has been our place for over 25 years.Andiano Steak House is to die for and be sure to ask for Sandy. She'll make your dinner totally unforgettable." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 230, "review_days": 0.6056955093099671, "helpful_class": 1, "review_text": "I enjoy this Casino more than any others we have stayed,,we make a trip to Vegas 3 times a year, we prefer to stay at the Fremont. Good food, tables games , slots and the bartenders are friendly, and polite....added plus the Fremont Experience is very good." }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 11, "review_days": 0.29846659364731604, "helpful_class": 0, "review_text": "We booked a Diamond Head Suite for the 3 of us. Totally worth the extra expense. Great view over the beach from our 14th storey room. Really comfy beds and great bathroom, best shower of our holiday. Easy walk to the shops and restaurants of Waikiki and right next to the zoo. Juice in the foyer is a nice touch when returning from the beach. Highly recommended." }, { "user_review_posted": 131, "user_total_helpful_votes": 73, "expertise": 0.002595066089536, "user_cities_visited": 217, "review_days": 0.334611171960569, "helpful_class": 0, "review_text": "I do always very much enjoy staying at this property. We had a very wonderful stay in the Astor suite. Breakfast in the Grill is much more pleasant than it used to be in the past in the dining room upstairs. Service attentive and professional, only annoying habit remains that the bar is being emptied/cleaned up whilst still in operation for the last hour of service leading to it feeling unpleasant and not very relaxing. Check out this time a total nightmare, very long lines as people were checking in, after just over 15 minutes I gave up as I needed to go to the airport- very poor. It's not comparable with the standards of the St Regis NYC but it's overall a very nice property with mainly excellent service." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.48247535596933105, "helpful_class": 1, "review_text": "We celebrated our 30th wedding anniversary in a bridge to bridge suite.The service was exceptional. They went over and above to welcome us. The room was magical. Quite frankly it was difficult to go to sleep I was so entertained by the beautiful sights." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.45125958378970404, "helpful_class": 2, "review_text": "I would love to renew my stay at Hotel Renew. Service was exceptional and I loved the complimentary pineapple juice and cold towel on a such a hot Sunday. The front desk was really helpful with explaining the amenities. On my going in and out Rachel greeted me with a delightful and outgoing personality throughout the stay. The nighttime security guard Owen gave me great advice about local spots to eat at and explore." }, { "user_review_posted": 72, "user_total_helpful_votes": 89, "expertise": 0.005890862726347, "user_cities_visited": 41, "review_days": 0.339539978094194, "helpful_class": 1, "review_text": "Had wanted to stay here for quite awhile, and finally had the opportunity. It was everything my friend and I had hoped for. We stayed in the one-bedroom Moorea unit and were very pleased by it's spaciousness. She took the bedroom, I took the sofa sleeper, and I did not loose one moment's sleep - it was very comfortable. The pool and lazy river were so relaxing and fun. Not nearly as crowded during the week as the weekend. We stayed in Tower 5 and it was very convenient to the pool. The shuttle was great! We found it to be on time and made staying off the Strip so easy. Did not eat at the onsite Denny's, but would have liked to. Hated to have to cut our trip short, and will definitely stay again at Tahiti Village if possible." }, { "user_review_posted": 14, "user_total_helpful_votes": 9, "expertise": 0.0030106713324190002, "user_cities_visited": 8, "review_days": 0.49890470974808304, "helpful_class": 1, "review_text": "We had originally booked a 2 bed room but when we arrived they had us in a one king bed and a sofa room. The hotel clerk was able to move us to double bed room with a balcony. We could glimpse the ocean from our balcony. The room was nice, spacious with a safe and minifridge. The hotel is truly on the beach, a very crowded beach but nice views for the sunset. The valets were nice and quick to retrieve our car, but parking is expensive at $38 a day and no other option for parking. Be aware of the \"free trolley and wifi\", its all part of the $30 Waikiki connection fee they stick you with at the end of the stay. I guess I didn't read the fine print well enough to see this and they sure don't mention it when you check in. I realize most of the hotels in this area charge a resort fee so it's not much different. Just be aware. Overall it was a nice hotel, good location for shopping. I don't think we will stay in Waikiki again, it was just too crowded and busy for us." }, { "user_review_posted": 8, "user_total_helpful_votes": 15, "expertise": 0.008992607304424001, "user_cities_visited": 4, "review_days": 0.146221248630887, "helpful_class": 1, "review_text": "Stayed here for 5 nights in September 2015.While the hotel itself is decent, the rooms are fine for a short city break, the staff are really friendly, the breakfast is mediocre but passable, the area is a real cause for concern.It sits on the edge of an area that lets it down called The Tenderloin, which makes coming to and from the hotel at ANYTIME of the day really undesirable and intimidating.San Francisco itself appears to have a huge homeless problem and is escalated in this area as the main streets in which large numbers of homeless, drug abusers, pan handlers and people with severe mental health reside. While my time passed here without incident it was certainly very intimidating." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 2, "review_days": 0.306133625410733, "helpful_class": 1, "review_text": "We had a room that was next to the elevator. All night it sounded like i95. Next day management was more than happy to move us to another room. We were given a suite on the 17th floor with 2 balconies, one with the city view and Diamondhead Volcano, the other right over Wikiki Beach. We kept the sliding doors open on Oceanside to listen to the ocean and enjoy the gentle breezes. The hotel pretty much had everything under one roof, nightlife, shopping, and dinning. We even took lei making classes. The people there are some of the friendliest people you want to meet. Our room was very spacious and well maintained. Plans to go back for our 50th same island, same hotel, hopefully same room. Please note: since my travel date was not a choice I had to choose to date to complete this review." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.14895947426067901, "helpful_class": 0, "review_text": "Definitely recommend Radisson blu for a romantic getaway or family getaway and have a relaxing fun time to create memories .......... my wife loved it so much she wants to stay in at least once in awhile......." }, { "user_review_posted": 26, "user_total_helpful_votes": 4, "expertise": 0.000636569653451, "user_cities_visited": 94, "review_days": 0.617743702081051, "helpful_class": 1, "review_text": "I was surprised with the hotel, because the price is good compared to other hotels and I had a very nice stay. The bed was confortable, clean room, nice staff and no noise at all. Close to everything and I would definitely come back." }, { "user_review_posted": 3, "user_total_helpful_votes": 17, "expertise": 0.027400787083011004, "user_cities_visited": 2, "review_days": 0.116648411829134, "helpful_class": 0, "review_text": "a note I wrote to the manager:Mike Wilson, Head of Courtyard Marriott,I just wanted to send you a personal note thanking you and your staff for my care here at the hotel during my stay July 12-Aug 13th. I have noticed that your employees are all service minded:the maids are fast, courteous, and do an excellent jobyou have technicians on staff like tech help and repairmen, which means faster fix times.they think of the small things -for example, before I can swipe my card, when I'm on the elevator with one of your people, they have already swiped their card and are asking me what flooryour door men say good morning, hello, goodbye, and always ask if I need transportationMost impressive so far though has been Haseeb Frahmand. When air conditioning in my room went out, he upgraded my room. I told him it only took a few minutes to fix, and he still continued to make me feel like a vip by insisting on the room upgrade anyway because of the length of my stay. He walked me to 3 different rooms to find one that suited me. And then when I requested a new chair at the desk in the new room, he showed up with 2 for me to try. The service-conscious nature of these actions is impressive, and I think the guy deserves a pat on the back. I'm not high maintenance. But I was treated like a king here this week. I will pass this on to my supervisor in hope that she takes the level of service here into consideration as she sends future contractors to DC to work with DC Public Schools." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.714129244249726, "helpful_class": 0, "review_text": "Daily Complaints of Housekeeping not cleaning the rooms, ac stopped working through the night, room keys consistently malfunctioning. Food at the D grill not good. Stay would\u2019ve been nice without the constantly having to go to the desk for new keys or calling to complaint that house keeping had not come yet." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7174151150054761, "helpful_class": 0, "review_text": "I found the room comfortable and in a great setting. The staff was resourceful and help us with any issue. Nora was helpful and catered to out every need regarding trip planning and suggestions for food." }, { "user_review_posted": 92, "user_total_helpful_votes": 63, "expertise": 0.003214215467572, "user_cities_visited": 91, "review_days": 0.23603504928806102, "helpful_class": 0, "review_text": "firstly, this neighborhood is sort of seedy. but don't let that deter you. this hotel is truly a wonderful little place! the rooms are small as are most of the hotel rooms in NY, but very clean and fresh and pretty decent amenities. I didn't care for their continental breakfast. Finding parking is nearly impossible. We chose to park at a parking garage a couple of blocks away and walked to our hotel.The area is not the greatest. Just generally icky (like drug dealing on the street) but I didn't have any issues and no one bothered me. Just an observation of the area (you are in the Bronx after all). There are a couple of great little places to grab food and a lot of the local places actually deliver to the hotel so if you don't want to go out anywhere, the food will come to you.Overall, I would stay here again even if the neighborhood is sucky. The hotel is great and the staff is wonderful." }, { "user_review_posted": 58, "user_total_helpful_votes": 18, "expertise": 0.001396355777754, "user_cities_visited": 28, "review_days": 0.554764512595837, "helpful_class": 0, "review_text": "Visited for the second time in a year. From the time to check in to check out, from the front desk to the room service every one is super nice, smiles and try to make your stay as comfortable as possible. My room on the 9th floor was spacious , neat and quite.As I was there for a meeting the lunch, breakfast and dinner. Has lot of choices, fresh salad and excellent service. great place" }, { "user_review_posted": 44, "user_total_helpful_votes": 25, "expertise": 0.002648129758358, "user_cities_visited": 59, "review_days": 0.28532311062431504, "helpful_class": 1, "review_text": "I have been using Holiday Inn for a long time. This visit was awful. Housekeeping spoke to me as if I was dumb and stupid. I will not use hotel ever again. If you happen to have any problems as for the name of the person. Housekeeping is rude and they should be told to keep clients happy and not say we've told you to call front desk. Is it too hard for them to call frontdesk?" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 177, "review_days": 0.853231106243154, "helpful_class": 0, "review_text": "Be careful, they might NOT hold the room for you! Here is my story, I had made my booking well in advance, got at the hotel at 1am after a long day traveling, once at the reception I\u2019m told that they have no room available for me as they had some water leakage in the last room available. When asked why they didn\u2019t contact me, they said they had no contact reference (funny, as the reservation had been made using a corporate travel agency). What\u2019s even worse is that instead of booking me on another hotel, they waited hoping I was not showing up (and would have charged me the full price). When I got there of course the closest available hotel was at the airport, so another 30 min drive. I won\u2019t get to my bed before 2am." }, { "user_review_posted": 50, "user_total_helpful_votes": 32, "expertise": 0.002996800176541, "user_cities_visited": 12, "review_days": 0.603504928806133, "helpful_class": 0, "review_text": "My room looked onto the Venetian hotel next door. Outstanding location tucked between Harrah's and the Venetian. Half price ticket booth outside hotel and lots of eating options. Rooms a very good size, comfy bed and nice bathroom. No road noise in the rooms. Awesome deal for this popular area. Monorail was 5 mins walk away and bus stops for strip buses at the door. Can\u2019t fault this place!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.047097480832420005, "helpful_class": 1, "review_text": "We stayed here for five nights and found the hotel to be perfect for our needs. I had read the reviews before booking and was a little leery of earlier reviews that said the rooms were really small. The whole experience was excellent all around. Check in was smooth. Daily service was excellent (we had three adults in our room and our adult children/teenager were in a different room. We had extra coffee and towels. The daily fresh water was excellent. Towel service by the pool/beach was also fantastic. Thank you Westin Moana Surfrider for a great start to our vacation!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.20646221248630803, "helpful_class": 0, "review_text": "We stayed for a week over Christmas, very warm welcome on arrival- our rooms were made available early and upon being told it was our 25th Wedding anniversary we were greeted in our room with complimentary champagne. Staff were very helpful with accommodating our daughters dietary requirements. Room was lovely overlooking the marina and beach. Room service was very prompt and efficient. All staff were friendly and helpful. Would definitely stay again." }, { "user_review_posted": 11, "user_total_helpful_votes": 50, "expertise": 0.021957409246386003, "user_cities_visited": 5, "review_days": 0.48630887185104005, "helpful_class": 1, "review_text": "My lady friend had a last minute call to business in the Miamiarea. A 5-hour meeting and photo shoot. Normally, with non-stops from our area, shewould be in and out in a day.However, I had recently been to South Beach as part of my own business dealings after anearly 2-decade absence and had mentioned how refreshing it was to be back. She suggested I tagalong on her trip, and we squeezed in two nights. On my previous trip, I had been disappointed inthe accommodation. In fairness, I am pushing 60 now, I booked one of my old haunts from my younger days. Bad decision.All of a sudden the late night party and traffic noise of Ocean Drive were a bother. Still, I liked that central location.I had spotted a pair of hotels on my trip that I had a feeling might be better choices, and started my rather legendaryon-line research. Sure enough both La Flora and its next door sister The Impala got consistently high reviews, and in the areasthat concerned me the most: privacy and quiet rooms, cleanliness, and gracious service. Something else caught my atention. Severalreviewers mentioned that they contacted the hotel's manager (owner) Ros Gottuso, directly by email and how she made their stays special with personalattention to their requests.I decided to take the risk. And, I sent an email. Sure enough, Ros was back to me within hours. We were booked at La Flora. We were arriving late, after 10:30 pm. True to itsquiet, grown-up nature, the lobby was dark and quiet. But the gentleman at the front desk took one look at us, and said \"Ah, you are the couple from Philadelphia. Rosgave me special instructions for your room and greeting.\" What a nice start to things.The room: very spacious by SB standards, clean as can be, with an oversize bath area, a set back wet bar, and a wonderful, quality king bed. Linens were impreccable, the pillows just right. Plenty of windows, andwonderful sunlight, but no traffic noise. None. And noise from nearby rooms and the hall, only negligible. This was a quality suite in fact, and for the price - well, I knew it wasquite a bargain at that.The next morning saw a rather bustling lobby area eagerly enjoying the (included) breakfast. This was not a thrown together concession of boxed cereal and dry toast.The coffee was first rate, and the orange juice-fresh squeezed! Just right! We met the delightful Ros before scrambling for the business portion of the trip. She is warm,funny, and sophisticated at the same time. She offered to show us through the Impala, but we never found time. Still, in a follow up note, she assures us that we will book therethe next time. It is hard for us to imagine it being any nicer, but perhaps for the special Italian restaurant it houses. We will be sure to dine there on our return.The hotels are located right in the center of SoBe, but are an oasis for the seasoned traveler, who still enjoys the vibe. We enjoyed a short walk to an area of restaurants weespecially enjoyed off the beach at Espanola Way.The beach is not even a city block's walk, and true to on-line reviews, the front desk offered towels and beach umbrellas. They said they would have offered beach chairs butwere out of them at he time. No more. We are sure of this. We left two of our own for future guests to enjoy. And you will." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 6, "review_days": 0.203176341730558, "helpful_class": 1, "review_text": "Overall, the room was okay but there were several of their room features were not working. The TV in the bathrooms and lights. Wifi was slow. Lowers floors can hear street noises. But mostly I despise the tricky \"concierge\". Upon check in, the reception suggested the concierge has useful information. It was a 2 page large font printout of mostly general information. Two clicks of Yelp and Google yielded more useful and in depth information. The ploy was to sell time share and get you to attend their marketing sessions. It was a time waster with the young man trying to strike up a conversation if why I was there, whom I was with, how much I love San Francisco, and a lengthy description of what San Francisco has to offer before the, oh would you like to get free nights - which us their code for, how would you like to spend 2 hours, which is really like 3.5 hours,getting pressured into buying something that's overpriced that sounds cheap. It was ridiculously annoying that a paying customer should be subjected to that." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 3, "review_days": 0.068455640744797, "helpful_class": 0, "review_text": "Great hotel with an excellent location near the Magnificent Mile and other downtown Chicago attractions. Very clean rooms and pleasant staff, will be staying again. Located close to many excellent restaurants and shopping as well as pleasant strolling possibilities." }, { "user_review_posted": 37, "user_total_helpful_votes": 28, "expertise": 0.0035636430869790004, "user_cities_visited": 20, "review_days": 0.306133625410733, "helpful_class": 0, "review_text": "The Fourth of July was our second visit to The Congress. We have stayed in both the South and the North Tower and had large rooms with a bay window and a lovely view of Lincoln Park. The lobby is beautiful. We received excellent customer service. We used valet parking which is expensive and not very efficient but a necessary evil. Not happy about the $50 charge for check in before noon so we left our bags with the doorman who put them in a locked room. The rooms are old and a little worn with high ceilings but very clean. The bed and pillows were comfy. Bathrooms are small but have all the necessitities. We really enjoyed the Lounge in the corner of the lobby and we had a good breakfast in the Gazebo. The best part about the Congress is the location. It is close to Lincoln Park, Millennial Park , the Art Institute, train, and various restaurants and bars. I will definitely stay here again." }, { "user_review_posted": 22, "user_total_helpful_votes": 33, "expertise": 0.007172018095553001, "user_cities_visited": 15, "review_days": 0.239868565169769, "helpful_class": 2, "review_text": "We had a wonderful night at the Waldorf Chicago this past weekend. The staff are all amazing - from the concierge to the personal assistant to front desk and housekeeping, everyone went above and beyond to ensure we had a great time. When you make your reservation, make sure to note if you're coming with kids. We did and were greeted with two cute stuffed walruses at check-in for our son and daughter! They were then delighted to find a tee-pee set up in our room full of toys. The manager even sent over popcorn and a piece of cake for my daughter's birthday. The food at room service was wonderful and the bar has a huge selection of bourbons which my husband was very pleased about. Would come back for sure. We stayed in an Astoria suite, which has a balcony and fireplace, which were wonderful. Yes, it is expensive, but the room was over 900 square feet, and its my understanding that even the non-suite rooms are larger than at the other area 5 star hotels. Also, the location can't be beat, as it's close to great shopping and some of our favorite restaurants in the city. Thanks!" }, { "user_review_posted": 52, "user_total_helpful_votes": 28, "expertise": 0.002503840636909, "user_cities_visited": 37, "review_days": 0.018072289156626002, "helpful_class": 0, "review_text": "We stayed one night in January, 2015. The rooms and bathrooms are large, clean, with comfortable beds. The public spaces of the building are ornately decorated, and the hotel served tea and sherry (gratis) in the lobby. It's only one block from Union Square. When we checked out we needed to store our luggage for about twelve hours, which was no problem, and the luggage was kept in a closed-door area. The front desk staff were all helpful." }, { "user_review_posted": 111, "user_total_helpful_votes": 59, "expertise": 0.002470196114684, "user_cities_visited": 107, "review_days": 0.536144578313253, "helpful_class": 0, "review_text": "Location, location, location. One can be in Georgetown in just a short while. A longer walk towards the opposite end will be the other DC attractions, including the White House. The hotel is in Pennsylvania Avenue after all, just a short distance away from the Foggy Bottom-GWU train station. Nearby food options outside the hotel are offered by Papa John`s and two other restaurants in addition to Trader Joe`s organic offerings. The premium however might as well be the spacious room itself. The one-bedroom suite makes a good home substitute with its own living room, dining area and the furnished kitchen. In the sleeping quarters are two welcoming queen beds and a closet. Outside the marbled bathroom is a vanity area. Two wall TVs and fast wifi complete the facilities. At the ground floor are two conference rooms and a restaurant with an adjacent open-air section. Self-service laundry facilities can also be found at a lower level. For the guests` requests, the friendly staff will readily comply. There is one more small special touch. Everyday, either before heading out or returning to the hotel, drinking the readily available ice-cold fruit-flavored water becomes a routine for the hotel`s clients. It`s certainly nice for Avenue Suites to do that. For managing to combine a comfy feel with top-notch facilities, it surely results in a superb stay." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.32420591456736003, "helpful_class": 2, "review_text": "Where do I start?There was no welcome greeting and in fact it was like no one was around when we arrived at the hotel.Receptionist was not welcoming at all. Security was watching a sport game on his phone.We had called a few weeks earlier to advise our flight was arriving early and if we could possibly check in early and they said yes.So we got there early as planned at 11am and the receptionist said that they were about to start to clean the room so shouldn't be too much longer. We went for a walk and lunch and came back at 1 to then be advised that the room was still not ready and would be a few mins. 1 hour later we were still waiting and had to follow up what was happening.Room is ok. They're quite big rooms which is nice. We had booked for the fold out bed however no pillows of blanket was provided for the fold out.Location is ok. In the middle of the city so cab is probably the best mode of transport from here.The worst thing was that we were awoken at 1am by the loud thudding noises which sounded like 100 people moving furniture upstairs from our room. However this continued through the night and you cannot sleep!!Yes this place is cheaper than major hotels but pay the extra for quality and comfort and service" }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 11, "review_days": 0.1013143483023, "helpful_class": 0, "review_text": "Nice hotel, great complimentary breakfast and small take away pack for early start. Nice area to sit for a coffee/hot chocolate after all the sightseeing. Had a problem with very noisy people above and after contacting reception the problem was dealt with immediately and no further noise followed, Thank you. Location seems a bit away from centre of town but if you\u2019re catching hop on/off bus it is a pretty easy walk to the stop and good location for space needle and chihuly glass and garden" }, { "user_review_posted": 18, "user_total_helpful_votes": 10, "expertise": 0.002586830458396, "user_cities_visited": 65, "review_days": 0.583789704271632, "helpful_class": 0, "review_text": "Cool decor (starting to feel a little tired maybe, but still pretty hip, possibly not quite the cup of tea for some older travelers) and a good amount of space for downtown NYC although still pretty compact. Service was good, someone at the desk all night, overall good experience!" }, { "user_review_posted": 59, "user_total_helpful_votes": 30, "expertise": 0.00235825679752, "user_cities_visited": 93, "review_days": 0.6708652792990141, "helpful_class": 0, "review_text": "Only negative I have is the $25 per day incidental charge . Can\u2019t see how you could spend $25 a day within the hotel itself .Informative and efficient check in tho and all these things are explained .Great location within walking distance of everything . Casino small and Smokey but enjoyable . Only appear to be a couple of waitresses at night so service is slow . Pool small but private and not overrun with people .Rooms clean and large enough for our 7 night visitOnly 4 floors however and we were on the 2nd floor and could here the room above us when they were walking around sometimes . Would definitely stay again if looking for value for little money ." }, { "user_review_posted": 10, "user_total_helpful_votes": 15, "expertise": 0.007172018095553001, "user_cities_visited": 83, "review_days": 0.435377875136911, "helpful_class": 3, "review_text": "Thank god I did not stay in the hotel, however I used the spa facilities on the 24th of February at 18:30 and had the worst and most disgusting experience of my life. Once finished the treatment I was about to use the toilet and found not one, but TWO alive cockroaches on the seat.In the most calmed and civil way we told the receptionist about this unfortunate incident and she called the manager Suwanna Puangnak to inform her. My first surprise was when her feedback was \"I will call them tomorrow\" - thats it. We paid for the massage and 2 weeks after (out of courtesy I decided to give her some time) I am still waiting for that call, expecting a compensation.At this point I do not want any compensation, I just want to make sure the rest of Emirates Grand Spa clients like us know what they are dealing with - a spa full of cockroaches and careless managers.I am attaching 3 photos to confirm the above... I would have uploaded the video but its not compatible with this website.Regards and good luck." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.8576122672508211, "helpful_class": 0, "review_text": "I thought I was in a Las Vegas, Nevada hotel when I walked in. The fresh scent of eucalyptus or something similar circulated through the air of the lobby. The display of orchids at the reception area was amazing. I wanted to save money by staying at a different hotel, but this was worth it. Just make sure to have a copy of the agreement you and the receptionist make. If free breakfast sealed the deal for you, have a print out of that." }, { "user_review_posted": 799, "user_total_helpful_votes": 302, "expertise": 0.0017246815056390001, "user_cities_visited": 229, "review_days": 0.7973713033953991, "helpful_class": 1, "review_text": "Best value hotel I could find, excellent rooms and best of all the location is perfect for seeing all of the Washington DC sights. You are 5 minutes away from the Lincoln Memorial and the National Mall. Decent restaurants are nearby, there is a 24-hours pharmacy (CVC) next door.Staff good. Parking good.I would stay here again for sure." }, { "user_review_posted": 14, "user_total_helpful_votes": 9, "expertise": 0.0030106713324190002, "user_cities_visited": 14, "review_days": 0.037239868565169004, "helpful_class": 1, "review_text": "WOW! What an EPIC birthday surprise for my husband on March 5th! Everyone was so helpful from booking to checkout! From Mark being very patient with me trying to plan a surprise dinner for my husband through email to being checked in and upgraded to a suite I literally ran around in smiling like a kid in a tree house filled with candy!After being checked in I was able to talk to the very sweet concierge (please forgive me I'm horrible with names) about getting a ride over to my husbands job a few blocks away to surprise him. For last minute it went perfectly! The driver was very nice and happy to help. I was shown around the pool /spa by Katie, very nice(great spa voice, weird I know but she has a peaceful voice). The elevated view of the pool is stunning!The room...was just beautiful. A corner suite with views of the Cathedral and the park. He was very impressed and just in awe of the views, he even liked the splashes of pink & red & yellow throughout the room.Everyone was just so welcoming that I was surprised our waiter that night was not. I decided to not knock this review down a few stars even though it was not a great experience. We we're led to our seating area which was a large table. The whole restaurant with the lighting and warm tones with green leather was just so romantic!Let me start out by saying the food was terrific! My pot pie was delicious! We ordered different things around the table, the chicken, seafood, foie gra & most importantly the birthday boy's lamb was the best he'd ever had accompanied by the best Hemingway cocktail.As for the service...the party was supposed to be 12, one of the couples did not get back to me, one couple hit traffic(come on its SF & they have a newborn how is that not unlikely but still we're on their way) one woman worked a double at a hospital and didn't want to arrive in her scrubs. So it was 9 of us instead of 12, but our waiter was rude & asking where was the rest of the party...not happy birthday to my husband or very inviting... And just so everyone reading this doesn't think I'm some snob... I'm not, I happen to be a server myself and know how customers and people in General should be treated. All night it was frustrating asking him for another drink shouldn't feel awkward like he was annoyed in general? When the bill came I wished I could give the tip to the helpful waitstaff & the kitchen. It was just very disappointing everyone was so welcoming the whole time till then?As for the morning, the waiter was very charming and helpful. And the French toast! Just wow, especially recommended after a night of too much champagne.The hotel is truly a gem. There's a hotel I usually stay at up the coast for birthdays but I've already told my husband I hope we can stay here in August. Thank you for the great hospitality and I hope to stay here again!" }, { "user_review_posted": 27, "user_total_helpful_votes": 12, "expertise": 0.0020473966187300003, "user_cities_visited": 111, "review_days": 0.38225629791894805, "helpful_class": 0, "review_text": "We spent an extended weekend here in October, 2016. From the bellhops to reception desk, from the concierge to the housekeepers, the staff were incredibly nice, efficient, helpful and friendly. We saw many guests who must stay there regularly as the staff greeted them by name and welcomed them back to the Talbott. The lobby is cozy and comfortable with an elegant feel to it.Our room was fairly standard in design and layout but was beautifully designed and appointed. The furniture was comfortable. The bed was extremely comfortable with quality linens. The bathroom was, well, a bathroom but its design and fixtures matched the elegance of the whole place.We met two different concierges, both of whom were incredibly helpful and spot-on with their recommendations for our tour and dining. There's a neighborhood grocery literally around the corner if you're in need of wine, cheese and crackers as we were. The hotel is conveniently located within walking distance of many, many Chicago attractions.The only oddity was the lack of an ice machine on the floors, which on reflection, only added to the comfort and ambience. A phone call to the front desk delivered a bucket of ice within minutes without expectation of a tip.Highly recommend this hotel. I can't imagine staying anyplace else in the future." }, { "user_review_posted": 19, "user_total_helpful_votes": 18, "expertise": 0.004489044524585001, "user_cities_visited": 14, "review_days": 0.021905805038335002, "helpful_class": 1, "review_text": "My partner and I arrived at the Aston beach via cab. When we got out of the cab we were absolutely swamped by about 3 men from the hotel. My partner was trying to sort out money from the cab driver which was proving to be difficult because the men were kept asking our name, booking dates and kept trying to grab our bags. We were really confused and didn't know what was going on. One of the men took our bags and told us to go upstairs to the front counter. He insisted that we were too early and wouldn't be able to check in (an hour early) and we would have to leave our bags with them downstairs and when our room was ready they would bring it up. We went upstairs and were advised that we could check in in 45 minutes. At this point I went back down and got my bag back off the man. He seemed resistant and stated that when we found out our room number we could just come back down, advise him and he would bring them up. I thought this was a little confusing because if I was going to come back down to tell him my room number, I might as well just get my bag. My partner and I assumed he was just very desperate for the tip which was not a good look for the hotel.Throughout this whole time we felt the man was quite rude and I didn't actually feel he was doing it to be helpful.The room we were assigned had a nice view but was pretty run down and needed a revamp. The bed sheets and towels had stains on them and hairs that weren't ours. The bedding was clearly old and didn't fit the bed properly anymore. The doors had paint peeling off and we're all chipped down the bottom.Overall I wouldn't stay here again. We got a discounted rate due to renovations (which we soon discovered meant the pool was shut). If we had to pay full price for this hotel I would have been really disappointed." }, { "user_review_posted": 38, "user_total_helpful_votes": 26, "expertise": 0.0032114380622190004, "user_cities_visited": 22, "review_days": 0.204819277108433, "helpful_class": 0, "review_text": "Location was good for food, right in the middle of Chinatown. The room was clean but a little gloomy as not a huge amount of natural light.The staff were professional but not the friendliest. Also the porter who carried our bags to our room hung around for a tip; little awkward as we had no small bills.Also when we asked the front desk to arrange a tuk-tuk for us he tried to put us in one which stopped at his 'cousin's' suit shop; annoying enough when tuk-tuk drivers on the street do that." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.562431544359255, "helpful_class": 0, "review_text": "Can't say enough good things about this hotel. The personnel are professional and accommodating. Our room was clean and good sized. The lounge and restaurant are both excellent. This hotel is located in downtown near all the memorials and colleges. It truly is a can't miss hotel with a great value for your dollar. Bigger name hotels should take a lesson from the Lombardy. No question when returning to D.C. I will stay at the Lombardy." }, { "user_review_posted": 23, "user_total_helpful_votes": 12, "expertise": 0.002422654941976, "user_cities_visited": 10, "review_days": 0.178532311062431, "helpful_class": 0, "review_text": "By far the best hotel in San Francisco! The architecture alone is mesmerizing! Perfect service on every level. Immaculate rooms. The proximity to all the best restaurants and city highlights is great, you can catch a classic cable car right at the front door, walk to the finest dinning, shop at the trendiest stores. If the waterfront style appeals to you, that's right behind this Hyatt. Helpful staff from the concierge to the parking attendant. Pricey parking but no options we knew of." }, { "user_review_posted": 259, "user_total_helpful_votes": 76, "expertise": 0.001314266458258, "user_cities_visited": 237, "review_days": 0.516429353778751, "helpful_class": 1, "review_text": "Had the pleasure of staying at this really fantastic hotel. A really big suite - nice city view! Breakfast was nice and food good. Staff was very accommodating and helpful. Only caveat is the area. Nob hill is great if you love to climb mountains! Was not the best choice of neighborhoods for me." }, { "user_review_posted": 68, "user_total_helpful_votes": 68, "expertise": 0.004744565817058, "user_cities_visited": 327, "review_days": 0.045454545454545005, "helpful_class": 2, "review_text": "I've wanted to stay at the Waldorf-Astoria since it opened in Chicago several years ago and finally had the opportunity. It lived up to my expectations and then some!First of all, the location is deal. In the heart of the Gold Coast within steps of fantastic dining and shopping. The prices are on par with other nearby luxury hotels, but the value for the price far exceeds the other options. We had two rooms, and both were more like luxury apartments than standard hotel suites. Fireplaces, balconies (a rarity in Chicago!) and true living rooms. The beds and pillows were EXTREMELY comfortable and made for a great night's sleep.What most attracted me to the Waldorf-Astoria was its fine reputation for service, and it did not disappoint. From check-in to BEYOND checkout due to left-behind glasses which were found and returned at their expense, everyone went above and beyond to make sure we had a wonderful stay.Especially if you would like a little extra space for a fantastic luxury visit to the heart of Chicago, don't hesitate to book at the Waldorf-Astoria!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 5, "review_days": 0.5668127053669221, "helpful_class": 0, "review_text": "We spent 4 days in the Shangri - La Dubai and although being on the club floor, highly recommandable, the best place of the hotel is situated at the first floor where there is a very select style bar called Balcony which is managed to the ultimate needs of the business traveler. Thank you very very much Natasha, Anastasiia, Lillya and Michaela!" }, { "user_review_posted": 652, "user_total_helpful_votes": 326, "expertise": 0.002317113538563, "user_cities_visited": 218, "review_days": 0.034501642935377004, "helpful_class": 1, "review_text": "My least favorite of the three Union Square area Marriotts. While it is smaller and easier to get in and out, my room was small, somewhat noisy and a bit threadbare. The bathroom is tiny and an old, resurfaced tub and not too clean, hairs in bathtub etc. Check in was slow for a Marriott. And this is not specific to this property, but I still hate Marriott's policy of the tip envelope by the bed. $350 a night, can't you pay the maid? It just feels cheap to me." }, { "user_review_posted": 44, "user_total_helpful_votes": 19, "expertise": 0.0019860973187680003, "user_cities_visited": 88, "review_days": 0.19934282584884902, "helpful_class": 1, "review_text": "We stayed here for a week at Christmas on a last minute Priceline deal. We were amazed with how great the room was- it is a luxury hotel, and it lives up to its name! The bed was so comfortable. The room included FREE bottled water, a scale, and a robe. I had a view of Bay Bridge from our room, and our room had fantastic corner windows. The bathroom was large and beautiful, and the closet was lit, which was a nice touch.The breakfast is crazy expensive, so we only did that once. It was delicious, but not really worth the price. There's a Starbucks across the street. We utilized mobile ordering on the Starbucks app so we did not have to wait in line.There is no coffee maker in the room, which we thought was weird. We'd read that this was the case in various reviews, so we brought an electric kettle with us. (We love drinking hot tea after a long day!) They do provide free coffee in the morning in the breakfast room, and it was good coffee, but they stop serving it at ten. (There is also hot tea and ice water.)The staff was always very helpful, and the doormen were always enthusiastic and friendly. The room was super clean.We'd stay there again!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.16210295728368002, "helpful_class": 0, "review_text": "We were upgraded to the Plaza Club floor, and the rooms were spacious and well appointed. We had a pleasant stay overall, no complaints. The location is good with the metro station just a 5 minute walk away.Btw, try the pizza from room service, it was one of the best I've had!" }, { "user_review_posted": 28, "user_total_helpful_votes": 11, "expertise": 0.0017969451931710001, "user_cities_visited": 17, "review_days": 0.118838992332968, "helpful_class": 1, "review_text": "I was less than pleased with this hotel. I didn't expect a 5 star hotel but I just expected better service from the company.When checked in, a roach ran from under the Keurig machine. Thankfully we were able to exchange rooms. We also requested to change from a king bed to double bed, we were told they were booked but should have availability on Sunday and advised to call after 1 pm. We called and was first told that it would be an extra charge than told that because we booked through hotels.com they wouldn't be able to make any changes to the reservation.We also called for clean bath linens and they never showed up.The hallway carpets was worn and funny smelling.Location: It sit in a prime location, in the casino there are several eateries, Outback Steakhouse, White Castle, Subway and a pizzeria and hotdog eatery, Ben & Jerry's ice cream and Fat Tuesdays which was a plus. On each side there was a Denny's and Walgreens, McDonald's 24 Hours, Panda Express and another pizza place. Then you have Harrah's Casino next to the hotel.Catching a cab from this hotel is not easy because it's less than popular and around the back, like a dark alley. So I would go to Harrah's to catch a cab. Beware: When you come out of the hotel, there's always a group of homeless people there trying to harrass you or just make you feel uncomfortable.There's a sufficient fitness center and small outside pool." }, { "user_review_posted": 14, "user_total_helpful_votes": 15, "expertise": 0.005091344713986001, "user_cities_visited": 57, "review_days": 0.18619934282584802, "helpful_class": 1, "review_text": "Stayed at this hotel a number of times. The club rooms are just amazing. Location is top . ALl the shopping eating and partying is right around thee corner .Breakfast is a lil disapointing they could do better with that" }, { "user_review_posted": 26, "user_total_helpful_votes": 12, "expertise": 0.002130386440217, "user_cities_visited": 9, "review_days": 0.5043811610076671, "helpful_class": 0, "review_text": "The El Cortez has the loosest slots on Fremont Street! It also still has some \"old coin-operated\" poker machines that have bigger payouts (eg 45 for a Full House vs 30 in other places). The Sports Book is always exciting, the table games are good like(Blackjack pays 3 to 2 vs 6 to 5), and their dealers are very friendly. They have maintained the \"old Vegas\" atmosphere here, while providing an up-to-date d\u00e9cor package overall. The newly renovated casino floor restaurant is friendly, has great food with a fairly priced menu. There is a cozy little bar adjacent to this restaurant where you can hear local \"talented\" entertainers every Fri- thru Sun. night.The hotel has been recently refurbished and they also provide cabanas. The rates are extremely good for the accommodations.It has free parking for patrons with just showing a Players Card. It is located in the heart of Freemont Street, but only 1 block away from the Freemont Street Experience section. Every year, it is the headquarters starting point of Las Vegas' annual fund-raising event called the Santa Claus Run." }, { "user_review_posted": 76, "user_total_helpful_votes": 114, "expertise": 0.007172018095553001, "user_cities_visited": 34, "review_days": 0.6013143483023, "helpful_class": 1, "review_text": "I was invited to attend and check out this casino hotel with promises of a great experience. When I last came to Las Vegas for the rodeo I took a night to travel from the strip to downtown to check out things. I had been invited for Craps play and for the friendliness yet I found my reception cold. First the Craps table was closed! Second I picked up my players card and informed a special promotion was in effect and I would be entitled to spin a wheel and win a substantial prize for my first 24 hours of gambling. I stayed for a couple hours played other games and slots and had my slot card in play so I could be rated. My normal table rating is a low of $50.00-250.00 at any one time. This night I used to check how things worked here as different casinos ~ have different priorities. Then I went back around 3:00AM to my strip hotel as the slot club was closed.The next night I was curious so I returned downtown to check out what I had won. On this day the attendants were rude and stated I was entitled to nothing. My slot card had been authorized when I was invited by email sometime before and this is when my 24 hours began. What a \"bait & switch\" technique. There was no manager and no one available to discuss this treatment. Also, the person who invited me was also not available. What a waste. What a disappointment.As other groups know I don't get mad at bad treatment. I wait until I am cool, calm and collected and write reviews ~ good and bad ~" }, { "user_review_posted": 22, "user_total_helpful_votes": 24, "expertise": 0.005185920776784, "user_cities_visited": 56, "review_days": 0.296276013143483, "helpful_class": 1, "review_text": "Stayed 5 nights at the hotel from 19th to 24th June. We arrived early at 1100hrs and the check-in process was smooth and fast. The room was ready at 1300hrs so we spent the time at Central World, right below the hotel. The mall has everything you need. Beside the mall, it is also very near to BTS (mass rapid transit). So location-wise, it is five stars.The room was spacious and clean but looked in need of some makeovers. The bathroom was spacious too, but water flowed out from the shower area and flooded the floor after each shower.The receptionists did not seem to pay attention to our request (and we used plain simple English). For example, we asked for \"May I have one bath tower?\", the answer by the receptionist each time was \"most definitely, Sir\". But, at one time, shower gel was sent and at another time, a bath robe. Small inconveniences that were eventually rectified through sign language with the room service staff.The most unacceptable oversight, I believe, was that the deposit was charged to my credit card on the first day and was still not refunded to us. The receptionist clearly told us that she would refund the deposit during the check-out. Now, 2 days after the trip, we are still waiting for it to happen." }, { "user_review_posted": 33, "user_total_helpful_votes": 25, "expertise": 0.0035676192577880003, "user_cities_visited": 17, "review_days": 0.198247535596933, "helpful_class": 1, "review_text": "Checked out at 9pm. The room was very uncomfortable, very cold, no couch in the room, no restaurant nearby, no tv in the room. We just checked out and left And drove home to Boca. Never got my money back.. very disappointing. Pool area was ugly. Hotel is not walking distance to anything, must drive." }, { "user_review_posted": 14, "user_total_helpful_votes": 12, "expertise": 0.004051008023202, "user_cities_visited": 8, "review_days": 0.38116100766703104, "helpful_class": 0, "review_text": "Very cozy hotel for the rate you will be paying!But if I have to highlight the kindness of the staff at the desk and the lobby. Very friendly, smiling and helpful. I would like to thank to Khun New and Khun Yui for being so nce and help me any time I asked for help." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.248630887185104, "helpful_class": 0, "review_text": "This hotel is a great place to stay if you planning to visit the Washington DC memorials and landmarks. I was in town for only 36 hours for business, but wanted the chance to also see some of the sites. This place was a great place to stay and easily rivals the top, brand-named hotels. The hotel is located walking distance from the Lincoln and Washington memorials, White House and Kennedy Center. If you don't want to walk the 5-10 blocks to these landmarks, there are several bike-stations nearby that will let you rent a bike for $8/day. This will let you rent the bike for no additional fee for 30 mins and $2 for the next half hour (or you return the bike at one of the many stations around town at 29 minutes and pick up a different one right away). Aside from the distance to landmarks, its location near Potomac makes for an easy getaway out of town (for me back to Dulles) without any problems with downtown traffic.The room was large, clean and bathroom nicely appointed in classic d\u00e9cor. Again, it easily rivals (if not tops) one of the top-named hotels at a rate that was easily half of their." }, { "user_review_posted": 20, "user_total_helpful_votes": 2, "expertise": 0.00037515171576700003, "user_cities_visited": 11, "review_days": 0.756845564074479, "helpful_class": 0, "review_text": "Hotel is Average, we didn\u2019t realise it would be shared Bathroom but I suppose that\u2019s my fault for just booking and assuming, Rooms are very small, you will need to walk to the bathroom or toilet, (Not Great in the middle of the Night) No Breakfast offered here, Location is pretty good, close to union square, hotel was pretty clean and well kept, price was fair." }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 8, "review_days": 0.33351588170865204, "helpful_class": 1, "review_text": "My son and I stayed here for 5 nights. It was within walking distance to the National Mall, White House and many restaurants. The metro is a short walk to access and the circular bus route is close too. The staff at the hotel are very friendly and helpful. There is a Whole Foods close by if you want to grab some breakfast items to put in your fridge at the hotel. Bottled water is delivered nightly to your room. Free Wi Fi was a bonus!! We didn't eat at the restaurant as it was a bit pricey. I would stay here again if I was starying" }, { "user_review_posted": 10, "user_total_helpful_votes": 41, "expertise": 0.019794769943727003, "user_cities_visited": 8, "review_days": 0.21084337349397503, "helpful_class": 1, "review_text": "A true grand dame hotel in the finest tradition, it's the only place I stay in SF. The location atop Nob Hill is unbeatable, the lobby, the bar, the walls ooze history, and the service is great to boot." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8023001095290251, "helpful_class": 0, "review_text": "I like Avani Atrium because it is close to the channel boats that I use when going to Pratunam, the river, MBK or when I take a trip to the east.Moreover it is just a ten minute walk to the metro, when I leave hotel for the airport at rush hour I do not have to sit in traffic jam in the city, and when I want to go to Emporium it is only a nice half hour walk i quarters I would not have seen otherwise.I hade a very good time staying there and I have stayed there before. I found this hotel when looking for a replacement for my previous favourite hotel Central Place, I guess this was the name of the hotel where Asoke Villa is now. I am very happy with my choice of Avani Atrium because of the skilled and frienly staff, and the communications that I need.I look forward for my next staying at Avani Atrium." }, { "user_review_posted": 55, "user_total_helpful_votes": 28, "expertise": 0.002361249034536, "user_cities_visited": 28, "review_days": 0.32475355969331804, "helpful_class": 0, "review_text": "This hotel is a couple blocks south of Fishermans Wharf in an area full of hotels. Very friendly staff, property was impeccable. Nice hot breakfast in the morning. Hotel is only 5 stories high so elevators move quickly.Views are not great due to low stature of property but location is great for waterfront and inland activities. Hotels in SF are expensive but this one is clean and safe." }, { "user_review_posted": 47, "user_total_helpful_votes": 43, "expertise": 0.0043313824505060005, "user_cities_visited": 163, "review_days": 0.716319824753559, "helpful_class": 0, "review_text": "-Stayed at the Princess Kaiulani one night for a quick getaway. It's nice to feel like a tourist every once and again, so we took the time to drive in from nearby downtown Honolulu to the PK for an over-nighter.First of all, there are 3 other Starwood properties in Waikiki (including the Sheraton Waikiki, the Moana Surfrider and the Royal Hawaiian). Of all the properties in the Starwood family, the Princess Kaiulani is the most value-priced (even though we paid around $300 after the $35 resort fee, $35 parking fee and taxes). Yes, even though it is the most economically priced...it still puts a dent in one's pocket! Enjoy the splurge!!!The last time I stayed at this property was prior to the refurbishment. Happy to report the renovation/refresher packs a huge improvement! The fact that it is less \"lux\" than its sister properties, it more than makes up for in comfort and amenities. To name a few: every room has a balcony (a must in Hawaii so you can enjoy our trade-wind breezes while sipping on a glass of your favorite cocktail...or starting your morning with a cup of java); each room has a mini-frig (to stock up on your essentials like soda, cheeses and yogurt); a water dispenser in the lobby near the elevators (so that you can fill your own hydroflask for the day and do away with plastic bottled water -our ocean honu turtles thank you for that); towels and beach chairs are free for the asking (for when you venture a block down to the famous beaches that Waikiki is known for)!I requested an early check-in (Saturday at 10am) and a late check out (Sunday at 4pm) and both were granted. So thrilled they could do this for the kama'aina (locals)! Much mahalos!While here, we used the gym facility which was quite adequate and offered more machines than most other hotel gyms. But why not get a workout in the pool instead? So we headed to the pool...We enjoyed the pool very much. It is not overly crowded and we did not have any trouble finding chaise lounges for us. We also split a burger and a smoothie with very friendly pool-side service. Never had a roasted pineapple in my burger before, but it was divine!Tip: If you can find it in your budget, splurge on an ocean view. I live here, and it still leaves me breathless! What an indulgence for the ocean view to be your last sight before bed, and the first think you wake up to in the morning!" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 8, "review_days": 0.661555312157721, "helpful_class": 0, "review_text": "Check in was easy. Let us add an extra room at the last minute. Room was up to date and very clean. Coffee maker a bit lacking but many coffee shops near the hotel. Reminded me of an old Howard Johnson hotel that I stayed in as a child with my parents but updated and hip. Free parking a great plus!" }, { "user_review_posted": 19, "user_total_helpful_votes": 12, "expertise": 0.0029559167697460003, "user_cities_visited": 19, "review_days": 0.46056955093099605, "helpful_class": 1, "review_text": "Chose this B&B based on Frommer's recommendation. 2 nights here with my daughter. Just a lovely place. In Paris it would be a great little 2 or 3 star hotel. It has an original working bird cage elevator which guests operate. There is a friendly house Manx cat named Pip and a friendly house retriever named Cookie. Staff is so friendly and helpful. If you want to be downtown the location is excellent. Our room was clean and comfortable. No concerns or complaints. Would stay there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.28587075575027304, "helpful_class": 0, "review_text": "This is a no frills motel but a great location. Close to waterfront attractions and museums. Good choice of restaurants. You can walk anywhere or grab a taxi. The motel was secure and the staff friendly." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 15, "review_days": 0.07338444687842201, "helpful_class": 0, "review_text": "From the moment I arrived, I received superior customer service from the person who opened the door to the hotel to the front desk staff and that never changed. I requested a quiet room, so they put me in one that faced a brick wall to another building, but this was far superior to not being able to sleep due to street noise as other reviewers mentioned. The room was nice, clean and quaint. Comfy bed. Free WiFi, which worked well. Free coffee & tea. The location was perfect for my needs - I was on business attending a conference two blocks down (Moscone Center area). And, there were some great restaurants nearby too. I'd definitely stay again!" }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 3, "review_days": 0.632530120481927, "helpful_class": 0, "review_text": "It is always a concern booking a room overseas as to what you get compared to the online description. Club Quarters SF did not let us down. The welcome from the front foyer girls was amazing, I have tried to find the note I wrote with their names but the hotel will know who I mean from the date, 2nd February 2018 arrival at 1030pm.The room was small, but not oppressively so, with a very comfortable bed and very clean and tidy. The availability of tea and coffee with snacks was appreciated and a nice touch was the wine tasting of an evening. There is a very comfortable lounge on the ground floor to relax in. The hotel was ideally located for us with a short walk down to the embarcadero and the tram line. China town was also very close and not far down from there to Union Square. We didn't use the restaurant next door but enjoyed good quality meals at the Irish pub a block away. I would have no hesitation in recommending Club Quarters San Francisco and it will be my first choice if ever in SF again. +++" }, { "user_review_posted": 1156, "user_total_helpful_votes": 385, "expertise": 0.001506562864256, "user_cities_visited": 309, "review_days": 0.134720700985761, "helpful_class": 0, "review_text": "I stayed at the Handlery Union Square Hotel in the historical section while attending a meeting at the Moscone.It is a short 10 minute walk to convention center but the walk time can vary depending on the foot traffic, your route, the traffic lights and your pace... It is also conveniently located close to Union Square for shopping and many great places to eat.My historical section room was clean and had a firm & comfortable mattress. It used key cards for entry, had a flat screen TV and included free WiFi.The room also included a desk and lamp, a small refrigerator and two small closets.The carpet was starting to show some age, but was still acceptable.The bathroom was basic, with one sink and a vanity with decent lighting, a tub for showering, a toilet and a bathroom vent (without a fan).Downstairs onsite parking was $52 for 24 hours. (August 2015)If I need to stay in the area again, I would not hesitate to consider the Handlery historical section as an option. It is convenient, comfortable, clean and affordable (by San Francisco standards)" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "Good location. I was upgraded when I arrived and overall the staff was very helpful. My room was are nice, but not spectacular. The bathrooms was clean but are on the edge of needing a renovation - just a bit worn looking." }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 13, "review_days": 0.340087623220153, "helpful_class": 0, "review_text": "A wonderful 2 night stay. You can easily walk to all the main parts of San Francisco from here. The bar is excellent - really good service and a welcoming atmosphere. Try the crab mac and cheese - is amazing. Only niggle is the $15 daily wifi charge - the only hotel in our 2 week trip to charge." }, { "user_review_posted": 29, "user_total_helpful_votes": 18, "expertise": 0.002903050295441, "user_cities_visited": 17, "review_days": 0.21029572836801702, "helpful_class": 1, "review_text": "Where to begin. It is a dated, Las Vegas pukey, in no mans land crap hotel. We were interested in what the time share thing was about so we booked thru big cedar. They bait and switched on how many days we were going to stay, the suite and the location of the hotel. The pool smell reminds of old super 8 mildew. The room is stained with old dirt. The walls are paper thin. We will walk away with more in gift certificates than we paid and I still feel cheated. I wouldn't pay 10 bucks to stay here. Time share people were friendly and professional for the most part. Good luck giving you the time of day when they you know your not a buyer. RUN - RUN - RUN" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.673603504928806, "helpful_class": 0, "review_text": "We have just returned from staying here, we found it so handy to everything. Right across the street from Waikiki beach, shops , restaurants, Honolulu Zoo across road too. Beach chairs and towels courtesy of hotel for beach . Courtesy bus to Al-Amoana shopping centre . Rooms a little outdated but lovely clean , serviced daily. Great views on both sides of resort, mountains or ocean. We had partial ocean view which was fine but opt for full ocean view next time. Friendly helpful staff Definitely recommend staying here, and we will stay here again too." }, { "user_review_posted": 23, "user_total_helpful_votes": 4, "expertise": 0.000733992487371, "user_cities_visited": 2, "review_days": 0.33789704271631904, "helpful_class": 0, "review_text": "The Embassy was great for my family and me. The rooms were very spacious and the housekeeping staff was excellent. Anything extra we need they didn't hesitate to make us comfortable. The breakfast and evening reception staff was great. My nephew is a very picky eater but he ate breakfast every morning with no problem. The front desk was also just excellent. They were just great when we needed directions to places. It was also great to have the Metro right below the hotel and the shopping and eating places right around the hotel. From the moment we got out of the car to check in to the moment we left the service was GREAT!!! My nephew loved it so much that he cried from the hotel to the airport because he didn't want to leave. He's 7 but he really enjoyed himself!" }, { "user_review_posted": 113, "user_total_helpful_votes": 35, "expertise": 0.0013933927600210002, "user_cities_visited": 22, "review_days": 0.075027382256297, "helpful_class": 1, "review_text": "From the moment the lovely Oliva greets you into the charming little lobby of the Inn until the fabulous Ann checks you out, you will feel like you've won the hotel lottery. The Inn is not for everyone. It's a guest first, high service Inn in the heart of San Francisco. It is not a mega hotel with restaurants, ballrooms , bars, spaciously impersonal rooms, with uninterested staff. And it doesn't cost more even though you're getting free breakfast, free WiFi, free business center, free coffee/tea, 24/7, and fresh home made cookies every night. The fresh fruit is always out for you, and they supply unlimited free bottled water to every guest.The rooms are small but comfy, sparkling clean including the bathroom. You can choose a cozy room facing a wall (which is very quiet BTW), or larger rooms including several two room suites which have a well appointed palor.The Inn is undoubtedly the friendliest, most guest oriented Hotel I've ever experienced. You can not beat the location, and convenience of the Inn. You will want to add the Inn to your list favorite little places!" }, { "user_review_posted": 12, "user_total_helpful_votes": 20, "expertise": 0.007981168855051, "user_cities_visited": 11, "review_days": 0.5317634173055861, "helpful_class": 0, "review_text": "Stayed here for three nights in August. Hotel is in downtown area close to bars, restaurants and river. Hotel is very modern, big clean rooms. Roof top terrace with pool. Wine hour is a nice plus. Service was great. Bar prices a bit high but plenty of options nearby. 30 mins from midway airport and 20 from wrigley field. 20 min walk to navy pier." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 4, "review_days": 0.379518072289156, "helpful_class": 1, "review_text": "Online profiles for this property show it as modern and fresh, this is not the reality of my experience.I selected a queen room with sofa, not the cheapest option. Upon arrival I was 'upgraded' to a condo. I thought wow can't complain! Then was lead out the back of the property, across the road, a few doors down and up two flights of stairs. At the top of the stairs the very helpful staff member opened the door and tried his best sell on a very old room.I look around, thought this is not what I was expecting but I'll give it a go.After a humid evening I thought I would have a shower and refresh before bed. The shower was very old and I was not prepared to use it without thongs on my feet. So I got ready and turned on the water. It came out of the bottom tap and was almost brown to begin with and I could not switch to the shower head. I called the front desk (from my mobile phone as there is no phone in the room) And the lady said she would send a maintenance man. I quickly got dressed and the man arrived within minutes, he was not able to get the shower to work either.I called the front desk again, there were no empty rooms to relocate me to so I had to stay. The girl was able to find me a room that was an early checkout and allowed me to use the shower in there. NOT IDEAL.Said I will need to come and see the manager in the morning for alternative arrangements. So I went to the desk at 9am as advised but no manager on duty today.The front desk attendants were very polite and as accommodating as can be but after two phone calls to the manager were still not approved to give me a refund so I could check into a new hotel.As I was not prepared to leave without a refund I had no choice but to accept another room. The other room was better than the first, it is part of the main 'hotel' although external facing so quite noisy.The location is central and the desk seems to be manned at all hours and staff I have dealt with are nice, aside from this I don't see any points to recommend." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.274370208105147, "helpful_class": 0, "review_text": "I just had a wonderful stay last week at the Hotel Monaco Seattle! Such friendly staff, pet friendly if you need (though I didn't bring a pet with me), thoughtful to the last detail.Check-in/out was a breeze with knowledgeable front desk staff. Lobby was filled with fresh flowers on a table with complimentary daily newspapers, concierge desk, and beverage area with coffee and tea service in the mornings and water and cucumber water provided in the afternoons.There is a happy hour provided daily at their restaurant. I checked in a bit late and received a coupon for a complimentary drink at any Kimpton hotel... so thoughtful!The restaurant looks gorgeous, but I didn't have time to eat there. Next time for sure. My room on the 11th floor (9th, 10th, and 11th floors have premiere rooms... I lucked out), was well appointed, with personal Keurig, mini-bar (after signing up with the Kimpton chain online, I got a $10 credit for the minibar, fun!)Fun animal print robes in the closet, really aromatic spa-style soaps and lotions were provided that you could also buy at the front desk.Cute cruiser bicycles were available to take out on the town. They also provided a water bowl out front for your pup.I had such a wonderful experience, I highly recommend this hotel. Sign up with Kimpton and you will get to enter your pillow preference, along with what you like in a hotel room (quiet, good view, etc.). I came for work, but I would/will definitely come back for a romantic vacation someday.Happy Hotelling!" }, { "user_review_posted": 47, "user_total_helpful_votes": 34, "expertise": 0.0034017198757630004, "user_cities_visited": 49, "review_days": 0.423329682365826, "helpful_class": 0, "review_text": "We stayed in a side ocean view room, which was great. The balcony was large,room was comfortable,bathroom also a good size. The room looked to have been recently renovated, so almost everything was very fresh and clean. The only reason I did not give 5 stars was because the carpet was stained,and no attempt was made during our stay to clean." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.5717415115005471, "helpful_class": 0, "review_text": "Exceptional service at check-in. I received a text shortly afterwards from my personal Concierge. Dinner reservations were made promptly. You notice a distinctly different feel from the rest of Caesars. There are no long mazes of hallways to get to your room and the rooms are very comfortable and roomy. There is a limited view but I knew that going in. Bottled water is available on the second floor by the gym and coffee and tea is available there every morning. The hotel is located in the middle of the casino floor so you are right in the action when you step out." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 80, "review_days": 0.352683461117196, "helpful_class": 0, "review_text": "The staff was very polite and helpful. Breakfast was included. A happy Hour was offered a few evenings in the week.The small suite was perfect and had a kitchen with stove, microwave, sink, fridge and dishwasher.The room was clean and always refreshed when we returned from our excursions." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.361993428258488, "helpful_class": 1, "review_text": "Exceptional service, smiles and involved proactive participation in the excellent service.Thanks Aom.. Rooms are superb. Everything about every aspect of this hotel, including little details, is superb and closely manicured. Loved the people, the food is extraordinary, This has to be one of the top hotel. Thjis is THE place to stay at - certainly if you want to be in Bankok. Whats a lovely lovely hotel." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.791894852135816, "helpful_class": 1, "review_text": "The open air lobby and restaurants are just a couple of the highlights of this hotel and the location is perfect. Live music every night! Some great restaurants and shopping right off Beach Walk and Lewers streets. The hotel offers a free trolley around Waikiki with stops near the the Outrigger hotels, beach, zoo, aquarium and Diamond Head! And all of the staff are welcoming and very nice to their guests. We booked great tours through their hotel services." }, { "user_review_posted": 12, "user_total_helpful_votes": 10, "expertise": 0.0039354150575600004, "user_cities_visited": 13, "review_days": 0.8948521358159911, "helpful_class": 0, "review_text": "Great service and amazing staff; so attentive and accommodating! They made us feel like a loyalty.Great location and true luxury.The best part of the hotel is service and the staff.Thank you all. I highly recommend it." }, { "user_review_posted": 19, "user_total_helpful_votes": 12, "expertise": 0.0029559167697460003, "user_cities_visited": 9, "review_days": 0.7157721796276011, "helpful_class": 0, "review_text": "I put up at this place for official visit to Dubai. Good place near Dubai airport to drop the anchor for a short stay. All staff is helpful. Thnx to someswar from house keeping. The swimming pool is good but suggestion to start with steam and sauna facility" }, { "user_review_posted": 30, "user_total_helpful_votes": 10, "expertise": 0.001507962779065, "user_cities_visited": 13, "review_days": 0.002190580503833, "helpful_class": 0, "review_text": "The JW Marriott is in a great location if you are visiting the White House, Washington Monument, etc. Restaurants within walking distance. Free wifi for guests would be nice. Elevators can be confusing at first as you select floor before getting on. Once you use the elevators you get used to it.The staff at the check in desk was helpful and informative." }, { "user_review_posted": 47, "user_total_helpful_votes": 40, "expertise": 0.004021494925591, "user_cities_visited": 205, "review_days": 0.5920043811610071, "helpful_class": 1, "review_text": "Stayed here for 4 nights. Lovely room on the 14 th floor but we had a few frustrations ! Firstly no hot drink making facilities in the room - if you are working you need this facility ! Secondly we were appalled at the lack of environmental considerations - daily newspaper arrived in a plastic bag? Amount of plastic straws, little plastic cups for sauces - what's wrong with recyclable paper versions ? Also the gym provided bottles of water - would have liked a water dispenser with paper cups .Please think of the planet!" }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 4, "review_days": 0.09309967141292401, "helpful_class": 1, "review_text": "This hotel is set in the heart of Waikiki. Based on traveller reviews we booked in the newer tower wing which had an amazing view, however the decor was a little dated and the lifts were very slow in peak periods.The main issue we had with the hotel is that we booked a 'king bed' through booking.com, however when we arrived we were given a room with two doubles that could not be pushed together. When I notified reception they said they could not guarantee any bedding arrangements booked through a third party site. Therefor my partner and I had to spend our romantic getaway sleeping in separate beds - not ideal!Overall a very nice hotel but definitely not the highlight of our stay in Hawaii." }, { "user_review_posted": 26, "user_total_helpful_votes": 20, "expertise": 0.0036242032269830004, "user_cities_visited": 17, "review_days": 0.5043811610076671, "helpful_class": 0, "review_text": "The Park Shore is at the southern end of Waikiki beach. This end is quieter but has less to choose from so you'll find yourself walking north regularly for shops, restaurants etc.The hotel is 3 star and a little tired, but the staff are helpful, the rooms clean and the pool is pretty good and usually not crowded.The comparison rate to other hotels is good but fair for the 3 star quality.For my 13yo son and I the only downside was you cannot get any cutlery, bowls or plates for your room, so having some food inside is not an option. This forces you to eat out all the time. In Waikiki, getting good food for a reasonable price is basically impossible. Getting out of Waikiki better food is available but if you don't have a car that's not so easy.Having now come to Waikiki I probably wouldn't come back, however if you do want to do a trip here this hotel is worth considering." }, { "user_review_posted": 17, "user_total_helpful_votes": 12, "expertise": 0.0033166527120610002, "user_cities_visited": 19, "review_days": 0.479189485213581, "helpful_class": 0, "review_text": "Husband and I stayed for three nights. Hotel is lovely and bed quite comfortable however our room was so small we had extreme difficulty opening our two full size suitcases without placing them on the bed; small bathroom also with no counter space for toiletries or cosmetics; suggest asking for a larger room if possible when booking? Many good restaurants within walking" }, { "user_review_posted": 121, "user_total_helpful_votes": 43, "expertise": 0.001614957920816, "user_cities_visited": 53, "review_days": 0.8176341730558591, "helpful_class": 1, "review_text": "This should have been written soon than this but had trouble posting on site.From start to finish this hotel delivered. When we arrived & checked in the hotel president come out to meet us. He wanted to welcome us as it was 50th birthday. This was a lovely touch & made our stay extra special.We were in the historic part of the hotel. When we reached our room were were met by a bottle fizz, bag full of goodies & a lovely note.The room was a good size with 2 large & very comfortable beds. Everything that you needed for a great stay.The shower room was small but functional.Breakfast was included in our package which we did have the 1st morning. Good selection and very tasty.Also had room service & the pasta with grilled prawns was deliciousThis hotel is also located just down from the main pick up for all tour bus. So it\u2019s a fantastic location for sightseeing.We stayed in 5 different hotels while we were in the US and this was the best. I would love to return to San Fransisco one day and if I do I will be staying here again." }, { "user_review_posted": 8, "user_total_helpful_votes": 8, "expertise": 0.004744565817058, "user_cities_visited": 8, "review_days": 0.5240963855421681, "helpful_class": 1, "review_text": "The location is perfect in the center with all amenities one can look for. I have been to Okku restaurant now it is a classic with signature dishes and you will never regret if you invite your friends or for business dinners. Always the same quality service with its warm atmosphere. Then you should not miss The Play. Very lively and always crowded. One of the in places you want to be seen. The dishes are amazing, live music you will rarely find in Dubai. Chic, cool and trendy. Try dry apple martini before dinner. My favorite. From the dishes try Pita Surprise, you will be surprised and want to have over and over. Try to book a table with the amazing night view of Dubai" }, { "user_review_posted": 40, "user_total_helpful_votes": 13, "expertise": 0.0014675052410900002, "user_cities_visited": 28, "review_days": 0.40799561883899205, "helpful_class": 1, "review_text": "My wife and I stayed here based on the location, price and reviews. The room was large with a king sizes bed audit was very comfortable. The pillows were high end. it was great. The room was spotless, the heater functioned properly and we received 3 nights of great sleep. The fourth night though, when some folks rented the room next door we found out the walls were paper thin. We could here their entire conversation when they were speaking in a normal voice. They left around nine, we went to sleep, and they returned at 1.10am loud and drunk. I ended up banging on their do to tell them we were up at dawn and to keep it down.I'm deducting one star for paper thin walls." }, { "user_review_posted": 199, "user_total_helpful_votes": 144, "expertise": 0.003402758024925, "user_cities_visited": 900, "review_days": 0.130887185104052, "helpful_class": 0, "review_text": "The location and building are fantastic, and the rooms are great: grand, comfortable, spacious, nicely-furnished. But, aside from those surroundings, it really doesn't feel like a top-quality hotel. Just a rather typical American chain hotel, with all the associated downsides. Basically, there's no class - just a lot of rather crass commercialism and not very memorable / average service. This is a pity: in this respect the hotel rather oversells itself in terms of its supposed \"charming and sophisticated\" ambience. The staff are not particularly well-trained and the hotel doesn't offer anything particularly special in terms of experience or quality. For example: no offer of assistance with (very heavy) bags , unsmiling staff who ignored my \"hello\" whenever passing in the corridor, room service that took almost an hour to come and then offered no apology or explanation for the delay, a concierge that immediately attended to loud pushy tourists rather than the queue of more polite guests who had been patiently waiting in his office for some time. And so on. All in all - great building, great location. But really just an average U.S. hotel dressed up with some architectural finery. If you keep your expectations to this then it is great. If you want a classy, quality hotel in terms of service, running and special experience, go elsewhere." }, { "user_review_posted": 95, "user_total_helpful_votes": 18, "expertise": 0.000809537912971, "user_cities_visited": 34, "review_days": 0.276013143483023, "helpful_class": 0, "review_text": "As part of a large group, we have stayed at this hotel for years. The hotel staff is typically very helpful. The biggest weakness, and it has been for years, is the food service. As I have mentioned we come every year and pack the place. Yet food service management still doesn't seem to get that there are a lot of people here. The waitstaff specifically were not helpful and there is an apparent lack of concern of a doing a great job." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 5, "review_days": 0.525191675794085, "helpful_class": 0, "review_text": "Arrived on Monday night and left Thursday morning. It was a great stay and the beach was literally a 30 second walk. A lovely and affordable hotel for Miami. I went with four of my friends and stayed there to go to the beach and experience Miami, it was very convenient. The breakfast was nice, you can make your own waffles and easy access to everything. Would recommend!" }, { "user_review_posted": 15, "user_total_helpful_votes": 9, "expertise": 0.0028026039942620003, "user_cities_visited": 7, "review_days": 0.09638554216867401, "helpful_class": 1, "review_text": "Having stayed there prior to the Zephyr taking over I can only say, WOW. The remodel has provided a fresh boutique feel. The central patio has plenty of seating around all of the the new custom fire pits and water features. Great place to enjoy a drink while th kids are playing in the new game room. You really can't beat the location being right across from pier 39. The newly remodeled rooms are fresh with a nautical flare. The staff made us feel right at home and had plenty of those hole in the wall restaurant recommendations normally reserved for the locals. I have stayed at the Sir Francis Drake, The Fairmont, The Hilton Downtown and I can only say that they really don't have anything on the Zephyr. Yes these hotels certainly have a pedigree but honestly, the rooms aren't any nicer, the staff isn't any friendlier, and they locations aren't anymore convenient. Simply the best value for money to be had if you are staying in North Beach. Don't let the good value fool you. I'm not one for writing reviews but the Zephyr deserved the time. Hope this helps if you are thinking about about making a reservation." }, { "user_review_posted": 19, "user_total_helpful_votes": 16, "expertise": 0.003978001939638, "user_cities_visited": 15, "review_days": 0.25903614457831303, "helpful_class": 0, "review_text": "I was impressed by this hotel. We frequently used the shuttle bus service to bring us to locations such as fisherman's wharf and union square and we also used the free breakfast services in the caf\u00e9 beside the hotel. Staff were friendly and helpful and the rooms were clean and comfortable. Wifi was free. The hotel is also situated 5mins from Hertz car rental. I would definitely return to this hotel and I would highly recommend it! Do not be put off by the bad reviews. If you are looking for somewhere conveniently located, quiet and comfortable which is good value, this is ideal!" }, { "user_review_posted": 155, "user_total_helpful_votes": 39, "expertise": 0.001111217890536, "user_cities_visited": 49, "review_days": 0.127053669222343, "helpful_class": 0, "review_text": "Near the Orleans Casino and five minutes from the strip. Rooms are quiet and A/C works great ( it was 105 to 108 degrees when we stayed there.) There's a security gate that closes at night. Adult and family pools are separated. We had no problems, staff was excellent. I highly recommend this resort. We will stay here again as not to have the noise or hustle and bustle of the strip." }, { "user_review_posted": 115, "user_total_helpful_votes": 66, "expertise": 0.002675954310166, "user_cities_visited": 160, "review_days": 0.5805038335158811, "helpful_class": 0, "review_text": "This is an architectural gem recently rehabilitated into the Silversmith Hotel among other beautiful facades . The Wabash Ave corridor is the classic, gritty Chicago experience with an amazing amount of energy at the street level and above. So much going on in the Jewelers row. Respecting the past, but adding modern amenities, I slept amazing with the hum of trains and streets below. The gym sits on the second level where you can witness the energy and diversity at eye level. Rooms are right sized with fantastic beds and huge historic windows nearly floor to ceiling, bathrooms are clean and modern. The only criticism would be lack of plug access and what I thought was a lower quality cabinets (where refrigerator sits and coffee maker) that didn't quite equate to the balance of the hotel and room but not enough to ding stars. I hope to return again soon. Not your everyday chain hotel." }, { "user_review_posted": 28, "user_total_helpful_votes": 15, "expertise": 0.0024905029870270004, "user_cities_visited": 20, "review_days": 0.222343921139101, "helpful_class": 0, "review_text": "We stayed in the two bedroom for Super Bowl weekend and had a great time! The room was fantastic, very clean with lots of space. All staff we encountered were very friendly and helpful. We had a rental so it was easy to get around as the hotel is a small distance away. Although we went with a group of friends we would like to go back with our kids. It was nice to be away from all the smoke of the casino, we will return!" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.716319824753559, "helpful_class": 1, "review_text": "The hotel stay was great, room was clean so we had no complaints, the room bed was a Murphy bed for people to know. The room had microwave fridge and sink with all the utensils needed so that's awesome and the staff were great, when we needed something they brought it asap.Now the timeshare presentation that we had was good and we sat through the spiel of them trying to sell us something with open minds but when we decided we weren't going to drop them $15000 they wanted up to on a timeshare program the guy that was in charge of giving us that number went from kind to very rude and said \" if your not in debt your not living\" after we said we didn't want that kind of debt! So my advice is to avoid the timeshare when you check in, they will try an push it hard but the free meal and show tickets to planet Hollywood s low end shows is not worth it" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.595290251916758, "helpful_class": 0, "review_text": "The staff are so courteous and attentive to anything you need. The rooms were well heated but we were able to adjust them to our specificity. Thanks staff for making last weekend such a pleasant stay as always. The prices are really affordable this time of year." }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 9, "review_days": 0.052026286966046005, "helpful_class": 0, "review_text": "We loved the room and the staff was very courteous. The decor was hip and the shower was fantastic. Lots of amenities - Keurig coffee, microwave popcorn, free bottled water, microwave, fridge. The only drawback was the tiny pool and no hot tub." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7223439211391011, "helpful_class": 0, "review_text": "This was our first trip to Hawaii and first stay at the Alohilani. We were extremely pleased with all staff members and their helpfulness. The bell hops, customer service counter, bar staff, etc.. were all very friendly and bent over backwards to ensure we had a good stay for our anniversary! Expedia has an in house concierge service there and the prices offered were lower than those comparable online prior to our trip. We want to give a HUGE shout out to Abbie and Michelle from Expedia, working at the Alohilani, for such great and friendly service. The two of you played an integral part in helping us get the most from our trip, THANK YOU!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 5, "review_days": 0.7907995618838991, "helpful_class": 0, "review_text": "We stayed for 8 days in an ocean view room which one other reviewer correctly pointed out - wasn't really an ocean view. That said the room was gorgeous and clean, the pool area the same - top notch. The horizon pool itself was stunning and great service pool side - a particular shout out to Nikki as well as the poolside facial I had - free on mondays! These little touches make this hotel feel like the boutique hotel it packages itself as. The SINGLE drawback was the so-called concierge service which is nothing more than a time share sales desk. This really irked me. For a hotel of this standard, I expect knowledgeable restaurant suggestions, and hassle free advice - not to be sold something. Even emailing the concierge in advance I did not receive a reply - again this is not a concierge. If you want suggestions, I would ask the front desk." }, { "user_review_posted": 50, "user_total_helpful_votes": 19, "expertise": 0.001734524991724, "user_cities_visited": 40, "review_days": 0.41237677984665905, "helpful_class": 0, "review_text": "You will have all come to realise that San Francisco is expensive for hotel rooms.This will lead you to find out about the San Remo hotel.Yes, you will be uneasy about the shared bathroom situation.But, you know what? I loved this hotel. In the last twelve months I have been to India, Ireland, France, U.K, Spain, Portugal and the USA. I've stayed in so many fine 5 star hotels, but for some reason I had to try this hotel.Sure, I was traveling alone so considered it easier to risk than if I was traveling with my 2 year old daughter. But as a solo / couples I can't see any reason not to love this hotel.For clarity; the bathrooms are shared but within the bathrooms are private cubicles which you go in and then lock the door. You have your own space to put your clothes and towels meanwhile you have your shower.Don't hesitate, book it!" }, { "user_review_posted": 81, "user_total_helpful_votes": 72, "expertise": 0.004205131977392001, "user_cities_visited": 37, "review_days": 0.036144578313253004, "helpful_class": 1, "review_text": "My girlfriend and I were in Naples for a week and decided that we would take a trip to South Beach, Miami. My friend found Hotel Impala. What a great place. It is a boutique hotel. Very clean and the Italian atmosphere of the room was amazing. Free safe in the room. Free wifi. Free robes, beach towesl and beach bag to use during your stay. If you want the robes or beach bag there is an extra charge. The bed was very comfortable. Valet parking is $30.00. The staff look after calling the valet and getting your car returned. Give yourself some time as it could take 30 minutes to have your car returned. Hotel Impala is close to the Beach and it is right where all the action is. Once you let your car go, you can relax and walk everywhere. The staff were very friendly and helpful. They went out of their way to ensure that we had the best experience ever. I would definitely recommend this hotel. The staff are awesome. You don't have to worry about carrying your hotel key, you leave it at the front desk when you go out and retrieve it when you get back. There is 24 hour front desk service. There is a charge is you lose the key - but the keychain is heavy so you don't want to have to carry it. A great idea I thought." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "Came with a few girl friends for a fun getaway trip, left with a smile on my face.The Boulan truly has the best service in town and everyone there treats you like family. If you're looking to leave with a really nice tan, they have an amazing rooftop pool deck (the sunset view is a plus). Steps away from the hotel is Orange Blossom which has the yummiest food whether it be breakfast, lunch, or dinner.We stayed in one of the suites which came with a large kitchen, living area, balcony, deep tub, walk in closet, & washer/dryer in room. The kitchen was amazing for nights we wanted to stay in and have home-cooked meals. Traveling with a group of girls can sometimes make it hard to accommodate everyone comfortably, however these spacious suites at the Boulan Hotel were perfect. I was very impressed with my experience at the Boulan Hotel and would highly recommend to anyone that wants to visit South Beach." }, { "user_review_posted": 97, "user_total_helpful_votes": 41, "expertise": 0.0019417343202390001, "user_cities_visited": 60, "review_days": 0.34282584884994505, "helpful_class": 0, "review_text": "This hotel is average, it is not worth what they charge per night. It's not a fancy hotel, it tries to be one but it is not. The room was clean and good size but the furnishings and bathroom were of poor quality as were the toiletries. We had a lightbulb in our bathroom that was out the whole time and I also found a piece of broken glass on the bathroom floor that did not come from me or my husband as neither of us had any glass in there. The reception staff were ok, but not particularly friendly. I was expecting a lot more from this hotel. The main good point is you can walk to a lot of attractions." }, { "user_review_posted": 75, "user_total_helpful_votes": 50, "expertise": 0.003126264298061, "user_cities_visited": 33, "review_days": 0.396495071193866, "helpful_class": 0, "review_text": "This hotel is in an excellent location for exploring Chicago. If you go to United Center, therevisva bus stop nearbs. You can walk ro Soldier field from there.The lady, who was checking me in was great and very helpful. Room size was very good. Bed and shower were great.There are two points I didn't like. They offer free wifi, but make you pay for faster internet. I don't get this concept. Why not fast internet for everybody? Then the housekeepin was not good. Instead of replacing the used towels, they were just piled up. Obviously a mistake from housekeepng.overall I liked ir and might return." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.012595837897042002, "helpful_class": 0, "review_text": "I had to stay overnight due to a visa complication. The check-in was smooth enough, and the lady at the desk friendly. The rooms are spacious and internet good. However, when i left the room and returned on two separate occasions, I found roaches crawling on the desk! This is the first time it has ever happened, so there must be a serious problem with the cleaning staff. I hope that it is resolved, as this is the most convenient place to stay at the airport." }, { "user_review_posted": 27, "user_total_helpful_votes": 15, "expertise": 0.002586830458396, "user_cities_visited": 27, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "Our room was super spacious and incredibly nice, in that modern boutique hotel kind of way. Great bathroom, loads of storage, comfy beds. The views aren't much, but it's really well located and the hotel itself is FAB. I'd absolutely stay here again and will now search out Kimptons." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.49616648411829106, "helpful_class": 1, "review_text": "It is unfortunate that the customer service at the Courtyard is so very poor because the hotel really is in a great location. The rooms are small but functional and the hotel amenities are what you would expect from a 3 star hotel in Waikiki. Be aware though, if you are on the Kuhio St side it is very noisy at night and the free wifi is very slow. My issues then, lie with the incidentals and credit card holding charges expected of the guests. We had booked two rooms with bookings.com for 10 nights. Both rooms were under the same booking but two different surnames. When checking in I supplied the booking conformation and was informed our rooms were on different levels because unless they are under the same name they are not treated as a group booking... go figure. We were then told that they would hold the entire room amount plus $200 USD for room incidentals. As we were paying with cash (5 different people paying) this did not suit us at all. I offered to pay the entire amount upfront and have the $200 incidentals charged to our CC. Louise informed us that that was not policy and the only way to pay for the full amount in cash was after the 7th day (?) and the holdings would then be released back to my CC taking 5-7 days. With her poor attitude I accepted defeat and agreed. She continued to tell us rudely that our rooms weren't ready and to come back at 3. They did call us at 2.40pm to say one room was now ready so we headed back to the hotel. I had had time to think about our CC situation and decided that it wasn't good enough. I spoke to the person behind the reception, now the manager named Jodie who agreed to release our money and accept full cash payment (how easy was that) She informed us that the payment would be returned within 5-7 days (it was held for no more then an hour). Jodie confirmed that both card amounts were released and I was satisfied. On the seventh day one card amount had been released but not the second. I left it a few more days incase it was due to being an Australian bank and on the night before check out spoke with Ana (who was very helpful and friendly during the visit) confirm the release and she said it had NOT been released. I would like to mention that this was not a few hundred dollars it was over $6000 AUD. According to all three people this was the policy however this is not made clear on booking.com which states '100% of the first night may be charged after booking' only. Overall a very very disappointing stay which dampened our holiday and we will certainly not make the same mistake twice." }, { "user_review_posted": 84, "user_total_helpful_votes": 26, "expertise": 0.0013923698134220002, "user_cities_visited": 25, "review_days": 0.919496166484118, "helpful_class": 0, "review_text": "This was our second stay at the Sheraton PK. Happy to say that this stay was as enjoyable as the first 6 years ago. The hotel has a great location on Waikiki - close to the beach, restaurants, and shopping. Beach service that was available to guests, consisting of towels, beach chairs, fruit and water, was greatly appreciated. We enjoyed the nightly entertainment at the Splash Bar which is not offered at all of the hotels on Waikiki. The staff is very friendly and made our stay very enjoyable. Overall, we had a great visit and would stay again should we return to Honolulu." }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 8, "review_days": 0.419496166484118, "helpful_class": 2, "review_text": "I want to thank Jen. My niece and her husband stayed here and I wanted to make it a extra special by having a gift (sparkling apple juice and chocolate strawberries) in their room when they arrived. I called the hotel and talked to Jen. After I told her about them, (my nephew just won a year long battle with cancer) she offered to have the items in their room when they arrived and would not allow me to pay for it.. The hotel would love to do this for them. They were both very surprised and happy.Thank you so much Jen and thank you Parc 55 for having such a great and thoughtful team member. I will be staying here and will recommend for all others too.Thank YouDebbie" }, { "user_review_posted": 80, "user_total_helpful_votes": 10, "expertise": 0.0004965243296920001, "user_cities_visited": 30, "review_days": 0.8362541073384441, "helpful_class": 0, "review_text": "Nice room. All of our requests were honored when we spent an impromptu weekend in the city. Nice hotel. Our first choice when we come to Chicago. Walking distance to a lot of restaurants/bars. They have a restaurant on site which is good." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 46, "review_days": 0.415115005476451, "helpful_class": 1, "review_text": "I frequently travel to cities across the globe, and have never had such an awful experience as the Kimpton Carlyle Hotel in DuPont circle D.C.! AWFUL: first of all Ashley who checked us in was so aloof that she never mentioned free WIFI, not provided codes, which is standard. When I called to ask about movie Chanel, her result was \"I really don't know if our rooms have this\" - clearly she didn't know her product. No hot water, coffee, or fridge, and hard beds. I had to call the front desk at 3 and ask for room cleaning since no one did it all day, her first response was \" oh, they leave at 5, so I will get them on it\" - If I didn't call it wouldn't had been done.. But, the worst was the rowdy patrons staying in the rooms partying! 4 girls crammed in a 2 double bed room partying, with windows open, as if they were in a sorority. When I complained to manager at the front desk, her unprofessional reply was, \"this is what you get in DC on the weekends\" My advice, whoever owns or manages this hotel, you need to shape up the staff to more professional and make major improvements! I will never stay at a Kimpton again due to this experience, and should have stayed loyal to Marriott." }, { "user_review_posted": 73, "user_total_helpful_votes": 36, "expertise": 0.002283860767625, "user_cities_visited": 36, "review_days": 0.261774370208105, "helpful_class": 0, "review_text": "Have stayed at the Aronaut on four other occasions over the last 3/4 years. Previously owned by the Kimpton group, but to our surprise new owners. To be honest it didn't feel special, it's seems to have lost its sparkle. The rooms are great providing you get a bay view. We stayed in room 442 which gave us a beautiful view of the bay and Golden Gate Bridge. The rooms are spotless, very comfortable and well looked after. They used to offer returning customers complimentary breakfast but this has stopped, plus no longer do they do the happy hour in the evening. A free beer or glass of wine. When we have been on previous occasions we felt special, not so this time. Although the hotel has its charm you don't get the same friendliness as when we were here last year. Prices have gone up, but if you want probably the best place to stay by the Bridge and Alcatraz then this is the hotel. Not sure we will be back based upon this visit." }, { "user_review_posted": 32, "user_total_helpful_votes": 49, "expertise": 0.007323733862959001, "user_cities_visited": 21, "review_days": 0.6341730558598021, "helpful_class": 1, "review_text": "I really think that this is the best place to stay in Downtown Vegas. I had booked a premium room but I think I only got a standard room as it was smaller than I was expecting (premium should be 100sq ft larger). The renovations are now complete and the rooms are great, the fridge and no resort fees make this an excellent place to stay. Also, the rooms are quiet which is a rarity for downtown hotels. Lapperts is good for coffee and ice cream and the noodle house was decent too. I would definitely recommend this hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 11, "expertise": 0.01324064879179, "user_cities_visited": 6, "review_days": 0.207557502738225, "helpful_class": 3, "review_text": "I was excited to stay here, I had read the reviews about Lou the original owner ,and how the property was now run by his grand daughter Heidi. We stayed in room 27. A cozy quiet room. I could see myself returning here when ever I had business again in San Francisco. My partner and I have a wholesale business and stay in 15 hotels a year traveling to different trade shows across the country. We have had the business for 9 years.My partner woke up the first morning with 3 bites on her. We thought it might be a mosquito or spider bite. The next morning she woke up with 2 more bites. The third night she had 12 more. I by now have 3 bites.On the 4th morning we showed the front desk all of our bites, they said they would change mattress pad and sheets. We could switch rooms. We said change the sheets if we still have problems we will change rooms the next day.No apology. The 4th ,5th and 6th nights we had no more bites. We were so thankful.At check out we asked to be refunded the 3 nights we were bitten,because clearly the bugs were in the bed and they had fixed the problem on the 4th night. We thought we should pay for the 3 last nights that the bed was clear of bugsThe manager Allen called us saying there was nothing they could do because .Terminix checked the bed and there were no bugs, My partner asked if they wash the comforters and blanks every time a new guest checks in and he said no,We then re asked him to ask Heidi to please refund the 3 nights we were bitten and she declined.We explained it's one thing to have bed bugs, that's bad enough... but it's another to never apologize, or refund our 3 nights stay.Unfortunately , we will not be staying there again. I only wish Lou had been here to handle the customer service.Beware we of this motel. We checked bedbugregistery.comand sure enough they had the same problem in 2013.Sorry we had to write this review, but when I am looking for a safe clean hotel I value trip advisor reviews. They protect all of us from bed bugs that can be carried back to your house, clothing and beloved pets.We have posted pictures of our bites." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 2, "review_days": 0.768893756845564, "helpful_class": 2, "review_text": "I was staying here for business and needed to extend my stay for a night. I checked out Trip Advisor and found the great reviews for Harbor Court and what a great choice! This is soooo much better than the main steam chain hotels I\u2019ve been staying in.I\u2019m a business traveler but this place is great for anyone. Great welcome from Alejandra and Nahid. Wine on arrival. Well equipped rooms with cool designs, fantastic location.Alejandra and Nahid make you feel like a person rather than number.I\u2019ll be back!" }, { "user_review_posted": 110, "user_total_helpful_votes": 99, "expertise": 0.004259075361359, "user_cities_visited": 31, "review_days": 0.621029572836801, "helpful_class": 0, "review_text": "We stayed for three nights over Christmas week. Hotel is in a good location, just a few long blocks from Union Square. We had a room for three. Son slept on the pull out sofa bed, and said it was just OK. The hotel is a little tired looking, and our room had a lot of knick knacks on the fireplace mantle. The breakfast room/ lounge area is downstairs and very pretty with a fireplace. Nice place to relax at night with games. The breakfast was good, they had a hot option, fruit, pastries etc each day. Coffee 24 hours. The staff were very friendly. There were cookies in the lobby each day. Overall we had a very nice stay." }, { "user_review_posted": 23, "user_total_helpful_votes": 11, "expertise": 0.0022115721351500003, "user_cities_visited": 8, "review_days": 0.32475355969331804, "helpful_class": 1, "review_text": "The room was amazing. Each room has it's own butler. I hosted my bachelorette party here. We needed more room for the food, so they brought in a full size refrigerator. The steam room/shower in the room was incredible and the view is spectacular." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.414019715224534, "helpful_class": 0, "review_text": "5 star all the way! Cleanliness, service and comfort are top notch at this hotel. Very impressed with our stay here. The hotel staff even make the extra effort to remember your name. If you have the means, the club level is a worthy upgrade. The club lounge serves food and drinks pretty much all day. The hotel also contracts with a limo service to have a car onsite (or two on busy nights), which will take you where you need to go around town, within a mile or two. Will definitely make it a priority to stay here again. Great location too." }, { "user_review_posted": 20, "user_total_helpful_votes": 23, "expertise": 0.0054728015006060005, "user_cities_visited": 8, "review_days": 0.40251916757940803, "helpful_class": 1, "review_text": "We stayed her the night of Jan 1, 2017. The reasons we chose this place was the price, free parking, and it put us in close proximity of things we wanted to do. If I recall correctly we booked through Hotels.com and we had no issues checking in at all. The girl at the front desk when we checked in was very friendly and informative. For the price we paid it suited our needs just fine. Don't expect anything fancy. The bed sheets had a few stains which was a little bit of a turn-off, but everything else was fine. In our room we had a refrigerator which was nice because we had drinks and also leftovers from dinner. They offer free juices and coffee etc in their main lobby. Free wifi was available and it worked just fine from the room we were in. Again, for the price it worked fine. Especially being that it included free parking (a lot of places in SF charge additional). It's located in a decent area that is close enough to a lot of attractions. I'd stay here again on a budget for one or two nights but probably not anything beyond that." }, { "user_review_posted": 385, "user_total_helpful_votes": 103, "expertise": 0.001188505855834, "user_cities_visited": 117, "review_days": 0.12157721796276001, "helpful_class": 2, "review_text": "Spent our girls camp reunion here for three night and had more space than we knew what to do with. Tons of closet and drawers 2 balconies in a huge suite.Bathrooms to spread out all our beauty products. Bathrooms could have slightly brighter lighting as we all agreed. Breakfast was delicious and great service. Good location to walk anywhere in the city.It would have been nice to use the small lap pool without kids throwing footballs and perhaps management could suggest to parents when there are other adults in the pool to control the kids. Also I heard everyone complain about super slow elevators and I would tend to agree. Concierge was extremely kind and helpful as well" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.233296823658269, "helpful_class": 0, "review_text": "I have a good time here at Springhill Suites Las Vegas Convention. After a long day at the tradeshow, I was able to enjoy several laps in the pool. The fire pit on the top floor adds a coziness at night. The view of the Casino strip from a distance will make you smile. I would recommend to anyone either be here for work or vacation." }, { "user_review_posted": 4, "user_total_helpful_votes": 11, "expertise": 0.01324064879179, "user_cities_visited": 4, "review_days": 0.07557502738225601, "helpful_class": 1, "review_text": "My sister and I stayed at the Marriott Stanton Beach from May 3- May 10 and everything about our trip was amazing!!! From the moment we arrived the staff was wonderful, the valet, checking in with Brandon at the front desk ... Who made checking in a breeze, he was wonderful, the staff at the restaurant bar, Leigh Ann our poolside server, our beach servers, the entire room service staff, everything we had from room service was wonderful and not just the food, the service also, our wonderful wonderful housekeeper Floride who we looked forward to seeing everyday. She always met us with a smile and was so very nice and our room always looked amazing! Our room was ocean view and not only was it beautiful, the bed was one of the best beds we have ever slept in. The hotel is beautiful, well maintained and a perfect location to everything. We are already planning our next trip back to stay here again , that's how much we loved it!!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.409638554216867, "helpful_class": 0, "review_text": "The location is excellent, the staff has excellent English,very helpful and friendly, the morning doorman and Blue were most helpful.The rooms were clean, internet connection was good and stable. The location allows easy access to underground and BTS ( Sky train). Taxis available outside the entrance. Easy to get to and from the airport : Suwannaphum Airport ( approx. 10 GB)Local shop Terminal 21" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.9299014238773271, "helpful_class": 1, "review_text": "This is an amazing property so far as historical features. We were attending a conference of family historians, so, if any group can appreciate that history and foundation of the hotel, our group would. That having been said, without more modern elevators, the property is really not equipped to handle a large conference without causing a degree of frustration for the guests. Elevators were slow and quite small. I am not certain a baggage cart would fit into one of the guest elevators. One of the elevators broke down for a full day, causing even more inconvenience. A number of people, even some elderly with canes, opted for the stairs if they didn't have rooms on the higher floors. Those riding scooters were allowed to use the service elevator. On a personal preference note, we have come to expect hotels to have refrigerators and microwaves in the room. We have never been extravagant and have become a bit set in our ways. A hot tea before bed is a routine and easily managed with a microwave which is also very practical for heating take out food that has cooled too much. While the lighting fixtures in the hotel are impressive, it was also very evident that some of the fixtures in the hallways were overdue for a good dusting. Likewise, while the rooms were not dirty, there were dusty lampshades. Also disappointing was inadequate accommodations for charging devices. There were just two of us and we could have worked with the existing electrical outlets, but some of the outlets, as a result of age, could not hold the plugs and the plugs would keep falling out. Finally, we had to be moved to a new room in the middle of our stay when my husband saw a mouse run across the room and go behind the headboard. To their credit, the staff, at midnight, located a new room for us and sent an employee to help us move. In talking to other people at our conference, we did hear that another guest had a mouse in their room, leaving us to wonder how extensive the rodent problem might be. Yes, it is a beautiful, historical property, but it seems, as guests, we had to trade some features to experience that history." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5043811610076671, "helpful_class": 1, "review_text": "We checked into the hotel on July 2 2017 and got up to our room to find out someone broke the safe and it was inoperable so I called down to the front desk and they were sending someone up who didn't show up. So when I entered the room and came around the side of the bed I smashed my leg on the broken safe and had a golf ball size lump on my shin. We went down to the front desk they moved us to a beautiful suit. The rest of the stay was great up until Friday afternoon when the construction started and I broke out in an insulation rash all over they moved us again. We liked to stay here because no resort fee but will not be staying here ever again" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.841730558598028, "helpful_class": 0, "review_text": "Rooms are nice...service and location are terrible!Our arrival and departure at this hotel was terrible. When we arrived, NO ONE came out to assist with bags and mine actually rolled down the hill and then fell into another car parked on the side of the street. My husband went and got a cart and we took it to the room and back to the lobby - NOT IMPRESSED!Departure was even worse. We had a 6am flight so we had to leave very early. We were assured the night before when we paid $70 for parking that there would be someone to bring our car around at 4am. Well, we waited almost 30 minutes for our car and almost missed the flight. We called before coming down hoping they would have time to get it there. No apologies from staff and the person that brought car to us (finally) was extremely rude.The room itself was fine - clean, quiet and nice. That's it." }, { "user_review_posted": 74, "user_total_helpful_votes": 39, "expertise": 0.002448327175238, "user_cities_visited": 33, "review_days": 0.07009857612267201, "helpful_class": 1, "review_text": "I came in tired and weary from an overnight flight at 10-30am and they immeditately and without fuss allocated me my room at no extra cost, despite the fact that check in is adevertised as 2 or 3pm. The room was large with the best king size bed and great pillows. The shower was a walk in and clean and powerful. There is a good size fridge and coffe maker, with a good selection of coffee and a green tea.A nice touch was a platter with a half pineapple beautifully cut and presented, as well as chocolates. All in all,very comfortable and really friendly staff.Be aware that its a bit of a distance to walk to the beach. Because of the open balconies, it can be noisy with traffic as its on the main road out of town. However it does go quieter at night. There is a flight of stairs up to the lobby, about 20 steps, but the friendly staff are around to assist with heavy suitcases." }, { "user_review_posted": 35, "user_total_helpful_votes": 16, "expertise": 0.0021090462004060002, "user_cities_visited": 8, "review_days": 0.25082146768893704, "helpful_class": 0, "review_text": "I have stayed at a Marriott before and chose to stay here because I knew I would get a good nights sleep. The beds are really comfortable with down mattress toppers and white cotton sheets. The rooms offer a coffee machine and a fridge and not much else apart from a TV.There isnt any room service which is a shame and the restaurant downstairs is always overpacked with business people drinking alcohol and noisy. I stayed there with my daughter for a work trip and we had to walk to the mall to eat as it wasn't a suitable environment for a child to eat their dinner there. The menu there is also very poor for vegeterians.Overall the room was fine and local to our place of work. It is also close to Market street and near most of the Outlet shops which stay open until late for shopping." }, { "user_review_posted": 9, "user_total_helpful_votes": 8, "expertise": 0.004205131977392001, "user_cities_visited": 6, "review_days": 0.6516976998904711, "helpful_class": 0, "review_text": "I previously shared my review on TripAdvisor and received a response that should be responded to. This JW is disappointing compared with other JW's I've stayed at. I was told by the front desk that the restaurants do not serve steak, a minor issue for some, but not for me. The front desk manager says the restaurant does serve steak. Bottom line, I didn't get my steak and wish I had. The cost of parking is triple the cost of the public garage 1 block away. TV's break, no big deal, I just wish engineering would've fixed it before we left. Pillows were too soft, but this is a preference thing, take it with a grain of salt. I was told there wasn't a business center where I could print my reservations and airline tickets. I was told that there is a FedEx center on another floor, but they charge for prints. So again, no complimentary business center on property just a FedEx. The fact that they don't have queen beds is very odd. If you have kids count on them sleeping with you OR you and your spouse sharing a very cozy double....and for a fat guy like me, that ain't happening. My wife is very thin and I'd crush her." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 5, "review_days": 0.126506024096385, "helpful_class": 0, "review_text": "After a lot of research we decided to stay at the Argonaut Hotel in Fishermans Wharf. So glad we did. From the second we arrived we were greeted by a gentleman called Donovan who collected our cases took us to reception and showed us our room with a friendly professional way and made us feel very welcome and after an 11 hour flight from London it was very welcome. he recommended a great restaurant which we would never have found for Dinner . Our car was parked for us and the young lady at reception checked us in very efficiently. The hotel is very well maintained and right in the thick of Fishermans Wharf. Young lady on reception Lavon exceptionally good at recommending places to eat and super friendly. Cable car stop right across the street. Pier 39 10 minute walk Pier 33 for Alcatraz 20 minute walk. Public transport good. They have happy hour between 5pm - 6pm each evening where they serve free wine, beer and soft drinks free of charge great for meeting other guests. We are leaving hotel for next leg of our journey but wouldn't hesitate to recommend and if we visit San Francisco again will definitely be back." }, { "user_review_posted": 20, "user_total_helpful_votes": 9, "expertise": 0.002074368310713, "user_cities_visited": 15, "review_days": 0.42004381161007603, "helpful_class": 1, "review_text": "This location is amazing!!! It's an easy walk from Powell Station if you catch the train from the airport. The staff are friendly, the rooms are clean, we were in a renovated room. The rooms are small but since we only showered and slept there the location certainly made up for that. Sometimes a little noisy but nothing that earplugs didn't fix. Would definitely stay again." }, { "user_review_posted": 35, "user_total_helpful_votes": 3, "expertise": 0.000305795936381, "user_cities_visited": 25, "review_days": 0.47316538882803905, "helpful_class": 0, "review_text": "Decent location, just on the edge of Chinatown and the Financial District. But a very average experience. Music BLASTING in volume in the elevators (this is the second Hilton in a row where this is the case - Hilton, do you really want to blast the eardrums of your guests on the elevators?). Long wait for elevators. Room was good size. Just very average." }, { "user_review_posted": 34, "user_total_helpful_votes": 31, "expertise": 0.004316191885559001, "user_cities_visited": 21, "review_days": 0.8521358159912371, "helpful_class": 0, "review_text": "Stayed at the Cal on a 2 night comp (3/19-21) to get ready for March madness. I hadn't stayed there in probably 7/8 years before then. I was very pleased with what I saw. I got a room in the West tower. It was nicely appointed and reminded me of my last Orleans room, only more modern. I never heard any construction or train noise. The casino was considerably brighter than what I remembered for last year. The sportsbook was a very nice touch, although they didn't open until 10:30 weds morning. I had a humogous mushroom burger at the Market Cafe and a diet coke for under $12.00 ( and paid with points). A week later the wife and I stopped in there and had the steak and egg special with a coke. Bill came under $24.00 (paid with points also). All in all I'd say that the Cal definitely will get my business next March...if not sooner. Check in was also breeze and valet staff were very professional and courteous." }, { "user_review_posted": 23, "user_total_helpful_votes": 5, "expertise": 0.0009450752941960001, "user_cities_visited": 11, "review_days": 0.29408543263964904, "helpful_class": 0, "review_text": "I loved the location and the staff was amazing. The place was very nice and room was wonderful. Loved the bed. Room service was adequate and very friendly staff. Free wifi when you join the Omni group doesn't take a minute just as the desk. Always a smile at the door and very fast check in." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 9, "review_days": 0.12157721796276001, "helpful_class": 1, "review_text": "Stayed 4 nights in late July 15 wiith the wife and 3 grown up children. Underground to the hotel from the airport was easy $8.40 each (Montgomery stop) Upon arrival checked in with no issues and the 2 rooms we had were very spacious. Breakfast and Dinner seemed expensive so we ate out without having any issues close by. Staff were very helpful on local attractions and transport arrangements. Only downside was no pool which would've been nice after a long day touring the sights and a charge for wifi which seems harsh in this day and age. Great location and great, helpful staff. Thanks for a trouble free stay!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.365279299014238, "helpful_class": 0, "review_text": "Great place to stay. Close to everything. Waikiki Trolley (pink line) stops right outside to take you to Ala Moana Shopping center ($2 per person). Staff and facilities are top notch. Onsite restaurant wasn't really my thing but plenty around." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 12, "review_days": 0.380065717415115, "helpful_class": 0, "review_text": "I really like this hotel. Its big, clean, well located. The staff are friendly, the food is good and they have a nice bar/lounge. I have stayed here for both business and pleasure and am always happy.Given how expensive SF hotels can be, I find this one to be equal in quality, but always priced better." }, { "user_review_posted": 102, "user_total_helpful_votes": 44, "expertise": 0.001983933814064, "user_cities_visited": 37, "review_days": 0.42606790799561806, "helpful_class": 1, "review_text": "Very welcoming Staff, the reception staff were amazing, very helpful and went the extra mile, rooms very clean, spacious and well kept, then you go down to the bistro. Wow you feel you went to a different place, very cold and truly unwelcoming!! also make sure you do not leave any valuables in the car when you use the Valet, my hat and gloves went missing when you got the car in the morning..but this should not take away from the establishment as the reception more than made for it)" }, { "user_review_posted": 78, "user_total_helpful_votes": 32, "expertise": 0.0018814169757560002, "user_cities_visited": 36, "review_days": 0.19112814895947403, "helpful_class": 0, "review_text": "Stop drop off my luggage and my wife, then parked the car in the garage under hotel. By the time I parked and came to lobby, They had checked in my wife and had our luggage in the room. Note: It did not take me long to find a parking space. It was like this all week. Someone opened the door every time we went in or out. The staff greeted us every time we came back. The package include breakfast, fresh fruit, fresh danish and breads, omelets, bagels, bacon etc.We were there in off season, but I believe the staff prides itself on service" }, { "user_review_posted": 42, "user_total_helpful_votes": 48, "expertise": 0.005438123610914, "user_cities_visited": 200, "review_days": 0.8335158817086521, "helpful_class": 0, "review_text": "It is an extra luxury and a pleasure to stay in this hotel. We were in the 53rd floor with an Amazing views of the city. Really big suite with plenty wardrobes, kitchen area, massive bathroom with shower and bath, extra large very comfortable bed and sitting room area. Spotless and with all extras that you can imagine. The staff is incredible, helpful with always a smile. Fantastic breakfast. Incredible Top Terrace. Everything is just gorgeous and amazing." }, { "user_review_posted": 53, "user_total_helpful_votes": 36, "expertise": 0.0031873322799100003, "user_cities_visited": 34, "review_days": 0.023548740416210003, "helpful_class": 1, "review_text": "Last year we stayed at the Polo Towers and we love it. Let me tell you, the resort has an excellent location in the strip. Walking distance to everything. We got impress with the nice decoration of the units, all classy beige colors. The kitchen had all you need.We really were worry first time since we never noticed the resort being many times in Vegas, so we give it a try since the reviews were good.So far we are extremely happy with the resort, we agree it deserve goods reviews, besides the prime location literally only 2-3 minutes walk onto the Strip ( the resort is behind the Hawaiian Village, so you need to walk though the stores to get to the Strip) , units are updated , fancy decoration. From our room we could see the Aria add, it is walking distance to Grand MGM, across the street from the Monte Carlo. Shops are all over near by, so really you don't need a car. So far now we came back for 3 weeks to Vegas and we stayed 2 weeks here again, the third week we had to pick the Carriage House, since here was completely booked.If you are booking your stay reading Trip advisor's reviews I will absolute recommend you this resort, you will love it. Gorgeous and EXCELLENT location! That's all you need to enjoy your vacation. We are worldwide travelers that like great places, clean places and we are picky. The pool area is beautifuly decorated.We will recommend this resort to all people who want to have a great time in Las Vegas! Good for couples, family, solo, business and family." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "It is a really basic hotel, with nice staff and some basic amenities missing. But the location is the killer app of the Red Planet, 100 mt from the metro and the light train. Maybe not for couples but good for friends and low cost biz travel" }, { "user_review_posted": 50, "user_total_helpful_votes": 25, "expertise": 0.002317113538563, "user_cities_visited": 13, "review_days": 0.37239868565169704, "helpful_class": 0, "review_text": "First time at this hotel, found staff were very helpful and great location close to beach, restaurants and shopping. Clean hotel rooms with coffee makers, mini fridges, and option of tea kettle. We did find room noise from above and beside quite loud from people talking, tvs and alarm clocks.Note: additional cost for resort fees and valet parking (no free parking)" }, { "user_review_posted": 123, "user_total_helpful_votes": 31, "expertise": 0.0011132550915040002, "user_cities_visited": 34, "review_days": 0.318729463307776, "helpful_class": 0, "review_text": "I was really impressed with this hotel, even before I got to the room. The lobby and grounds were very nice. Apparently the hotel was upgraded a few years ago. It shows!The check in was very smooth and as a Hyatt Platinum member, I was upgraded to the top floor with a stunning view of Chicago lakefront. I really don't think there is a better view of Chicago skyline and waterfront than from our room 3614 ( city view).The health club was spacious, well equipped, and had lots of natural light from the windows facing the patio. I appreciate health clubs that have windows and not just blank walls.We had breakfast in one of the onsite restaraunts. The omelette line at the breakfast buffet was a bit long ( they could use 2 chefs ) ...but the fluffy omelette was worth the wait.For late night, there is are two bar areas, but only one was open during our stay.All in all, it was a great stay and I will definitely return. Not sure I would always get such a great view on each visit...so here is a special \"thank you\" to Jessica for one of the best upgrades I have received." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.326396495071193, "helpful_class": 0, "review_text": "I am writing to share an extraordinarily awful experience my party and I had yesterday when we attempted to check into the Radisson Blu Aqua hotel. I reserved our rooms on June 16, 2016. The dates of our stay were August 18-21, 2016. When we attempted to check in, we were informed our reservation was cancelled. Needless to say this was a surprise, because on August 16 I received the industry-standard \"we are looking forward to your stay\" email.After a few minutes, we were able to determine what happened. At some point after I made our reservation, I was forced to cancel the credit card I used to make the reservation due to fraudulent activity on the card. The credit card company issued me a new card. Apparently, the Radisson reservation system attempted to charge against the cancelled card, and being unsuccessful, cancelled the reservation.One complaint I have is that Radisson never contacted me upon the cancellation of the reservation. I checked my email, and I received no notice of the reservation cancellation. This is a serious flaw in their system and procedures. Given the prevelance of credit card fraud and identity theft, I am certain I am not the first customer to have this experience, nor the last.My more serious complaint is regarding the utter lack of helpfulness displayed by the Front Office Manager, who attempted to check us in. After she informed us our reservation had been cancelled, my party and I essentially were dead to her. No rooms available, no offers to assist us with obtaining other lodging, no expression of contrition or empathy for the cancelled reservation after her initial \"I'm sorry to inform you that your reservation has been cancelled.\" Presented with an opportunity to deliver even basic customer service to four adults who just lost their lodging for the next three nights, she failed miserably.It's fair to say Radisson lost any future business from the four people in our party. Speaking for myself, I now will go out of my way to share my experience with anyone who will listen to me. The lack of customer service was appalling." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 50, "review_days": 0.213581599123767, "helpful_class": 0, "review_text": "To get there... $3pp on the Link from SeaTac. Get off at Pioneer Square. 3rd/James St exit is the best. Hand a right and another right....it is up at the corner. Yes, that easy.Seattle is a town where a rental car is not needed but plenty of parking garages if so desired.Hotel is perfect. King bed and sofa gave us plenty of space.Friendliest of friendly when it comes to the staff. Jordan was so bright and helpful when we checked in. Thank you!!!!Paul Mitchell products in the bathroom, no fan. Small fridge and microwave. Seattle's best coffee in the room.Towels were fluffy and clean.There is a bistro on site but lots of places within 1 blocks radius." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 22, "review_days": 0.129244249726177, "helpful_class": 1, "review_text": "As soon as we arrived everyone was so welcoming, the hotel entrance and grounds are beautiful.We arrived earlier then check in time but our room as ready so we where able to check in straight away, which after a 9 hour flight was amazing!Our room was 14th floor and the view was not what we where expecting, at all. I called reception to ask to change rooms because in all honesty when you pay for a high ocean view, you want to be high up, with a full view not a view of a roof and some ocean..Sharon at reception was so helpful and lovely and we ended up on the 27th floor and I couldn't appreciate it more! It was stunning, the view was exactly what we had hoped for! The beds are amazing, the rooms so clean and comfortable, the location is perfect. I would recommend trying to get onto a floor higher then 14/15, but other then that, Sheraton pk is well worth it and we can't wait to come back!!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.516976998904709, "helpful_class": 1, "review_text": "As an SPG/Marriott Gold Eilte certified booking PRO for business, I wanted to ensure to send everyone to someplace reputable and memorable. I was not impressed with the property formerly (Sax and HOB Hotel) so I was hesitant. Prior to their visit, I contacted the hotel and explained I need to have a concierge involved. Lucky for me...they transferred me to Russell. This concierge is an asset to the property and is truly genuine and actually cares about the needs for my booking. The guest called me today to tell me how thrilled they were with the property, service and the attention to detail Russell gave. They took the time to answer every question, plan and prepare. I am so grateful to have found a new location to send people. This property is not the same....better." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.15826944140197102, "helpful_class": 1, "review_text": "We stayed at this hotel from the 6th to the 10th October. It was an enjoyable experience. While the hotel may be a bit dated it was clean and comfortable. The room was average size with a comfortable bed. The bed linen and towels were of good quality and the air conditioning worked well. But what would really attract me back to this hotel was the staff. They were most courteous and helpful. It is perfectly located." }, { "user_review_posted": 44, "user_total_helpful_votes": 8, "expertise": 0.0007723711795210001, "user_cities_visited": 17, "review_days": 0.635268346111719, "helpful_class": 0, "review_text": "We were amazed at the full kitchen, built in highend appliances, 48 bottle wine refridgerator (both white and red temp settings), every appliance we could think of. The service was great everything was cleaned multiple times per day. We ate in a few time to take advantage of the view (and Friday evening Fireworks display over the Hilton property nearby. Multiple balconys, office two bathrooms, dining room...WOW. Quite a highlight of the trip. Only downside was the pool. Not a lot of seating, relatively small lap pool. Great concierge. Took care of everything we asked for. Enjoyed the Spa too." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.358159912376779, "helpful_class": 1, "review_text": "Very nice Hotel in the Center Bangkok directly at mbs Ratchatewi Station. Big suites and very clean. We stayed here two times...and everytime it was great...if you need anything ask Mr. Mee from conceriege-service,he will do it for you. We will come back." }, { "user_review_posted": 80, "user_total_helpful_votes": 21, "expertise": 0.0011640737062780001, "user_cities_visited": 28, "review_days": 0.6697699890470971, "helpful_class": 0, "review_text": "I stayed here with friends - we wanted to stay on the beach and somewhere with a pool and we had a wonderful time. The price was a little steep, but not unheard of for the type of room and location. We got an ocean front room for about $400/night and split 3 ways was well worth it. The view was incredible. We had wonderful service at the pool (thanks, Lot!) and the beach access was great (crowded, as to be expected, but great).It's also a great location, a few blocks from a lot of hot spots, including Joey's Stone Crab and Nikki Beach.The room was nice and the staff was friendly. Would go again!" }, { "user_review_posted": 30, "user_total_helpful_votes": 7, "expertise": 0.0010224723233660002, "user_cities_visited": 11, "review_days": 0.6796276013143481, "helpful_class": 0, "review_text": "We stayed at this hotel for 4 nights and loved it. While the hotel is in the city the rooms are exceptionally quiet and can barely hear outside traffic and as such always had great night sleep. The hotel offers free laundry machines for guests, purified water stations and wine hour and it is these little touches that make it a great hotel. When we checked in we were about 3.5 hours early for the 3pm check-in. However, Sarbi and Marie were fantastic and found us a room straight to check into straight away.Would happily stay here again anytime." }, { "user_review_posted": 10, "user_total_helpful_votes": 21, "expertise": 0.010084960829747, "user_cities_visited": 8, "review_days": 0.830230010952902, "helpful_class": 1, "review_text": "I surprised my husband with an overnight getaway at this hotel for his birthday and we were so pleased with the entire experience. The manager gave us a complimentary upgrade to the best terrace suite and it was sublime -- we enjoyed the cozy chairs under space heaters from which to enjoy the excellent view of the city. She also arranged for champagne to be brought to our room -- what a thoughtful surprise. We visited the spa for the Signature Bathing Ritual, which was a relaxing, indulgent experience. Every staff member, down to the engineer who lit the heaters on the terrace, was friendly and kind. If you're looking for a special splurge in SF, I highly recommend Hotel Vitale!" }, { "user_review_posted": 128, "user_total_helpful_votes": 21, "expertise": 0.0006861690389490001, "user_cities_visited": 31, "review_days": 0.45454545454545403, "helpful_class": 0, "review_text": "Great location. Service from the street to the room and everyplace in between was excellent. Friendly, helpful staff. The property met the high standards I have come to expect from a Kimpton hotel. Free wine hour was well attended and a great social event." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.36856516976998904, "helpful_class": 1, "review_text": "My stay at the King George was very enjoyable. Although my room was small, it had everything I needed. The bed was large and very comfortable, the bathroom was sparkling clean and I was particularly impressed with the complementary tablet and WiFi. As a woman traveling alone, I felt safe and well cared for by the wonderful staff at this hotel. Every staff-member I met was warm, friendly, helpful and professional. I would definitely recommend this boutique hotel to any traveler." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7382256297918941, "helpful_class": 0, "review_text": "I booked using my points plus paying and after checking in, I checked out immediately as there was too much noise. I was told they would refund me points and dollars which my cc was refunded but after 5 calls, the points still are not refunded. 68k in points and the last front desk manager was not understanding at all. His name was AIDY, he put me on hold and wanted to validate with house keeping after the last 4 people already validated this information hence why the refunded me the dollars. Simple logic was not being occupied. I've never experienced such bad customer service from Hilton and am utterly discussed with the time I've wasted on getting any resolution. I've been told that someone will call me in the next couple days but i'm sure no one will. Will be escalating to Hilton honors and letting my firm know as we use Hilton a lot. Marriot is looking real good at this moment." }, { "user_review_posted": 19, "user_total_helpful_votes": 7, "expertise": 0.00167831030738, "user_cities_visited": 6, "review_days": 0.568455640744797, "helpful_class": 0, "review_text": "Love this historic hotel. It\u2019s old Thai style luxury that is still very classy with the renovations being done consistently. Service staff is friendly and always there when you need them. Big spacious rooms. It covers a huge area in the middle of Bangkok. The pool is the biggest I\u2019ve had in Bangkok and with sun all day. Will stay here again" }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 4, "review_days": 0.130887185104052, "helpful_class": 1, "review_text": "On, 15 June 2015 to 19 June 2015, I had booked 4 rooms and stayed for 4 nights. The room numbers are as following 12215,12206,12213,12211. I am writing this review with regards of the hotel poor customer service. However the location of the hotel was good being near to most eateries and shopping center such as Big-C, and Pratunam whole sale mall.Firstly, I had requested for connecting rooms but the request was not met and I had originally booked a 3 bedded room however you gave me a 2 bedded room and demanded that if I wanted an extra bed I must pay additional fee. This service outrageous, why do I have to pay additional charges for your hotel overlook?The reasons for requesting a connecting room is because I have children travelling with me and it will be difficult for me to be separated from them. Despite the upgrades, the room qualities and distance was not as promised. The rooms allocated was far apart from each other, the neighbor whom I believe are from the mainland are highly disruptive and inconsiderate, banging the doors in the morning or late night and speaking at the top of their lungs. This had highly disrupted my rest.Secondly the poor level customer service from the hotel staff specifically from the breakfast buffet.The receptionist at the front was exceptionally rude when she demanded for my breakfast ticket, which I told her was with my relatives who was inside the restaurant however she demanded my little sister to wait at the front with her while i search for my relative. This is understandable that she was doing her job however she could have taken another approach to this matter instead of holding my little sister back at the reception. Breakfast in Bangkok has always been enjoyable however the experience in your hotel had left me greatly disappointed. The lack of a usual breakfast selections such as egg station or bacon was not available. The bacons was ration, we had to ask for them from your staff and often we were given only 1 or at most 3 piece of bacon . We are also often faced with either staff with attitude problem who seems to be unhappy when asked for more bacon.Lastly, the housekeeper do not complete their job. The bed sheets are left on the floors of my room once, each day the housekeeper will left out some amenities or gave me same amenities. Such as missing toilet papers, bath robes, towers, coffee, teas and shower cap. This is a hassle each day to have to call the reception for them to send them up.I understand that people do make mistakes however this is not the basic service standard i expected from a 5 star hotel, this experience had left me greatly disappointed. I've emailed the hotel regarding this issue since 2 months ago and have yet to receive a reply from them, this reflects on their sense of irresponsibility." }, { "user_review_posted": 50, "user_total_helpful_votes": 31, "expertise": 0.0028997020854020002, "user_cities_visited": 18, "review_days": 0.081599123767798, "helpful_class": 1, "review_text": "Hotel is 2 blocks away from Japantown (great sushi) and 20 minutes walk to Union Square (not through the best area but you can always get a cheap Uber ride).Hotel and its decor are old but clean and tidy. The old bathtube with copper/bronce pipes was amazing. The four column bed was a little on the edge but my wife and I loved it. Great wifi and satellite TV.Only issue: our room was above the kitchen and we always woke up to the smell of bacon and eggs at ~9am (not that early and a great smell LOL)" }, { "user_review_posted": 40, "user_total_helpful_votes": 11, "expertise": 0.0012247600132400001, "user_cities_visited": 19, "review_days": 0.059693318729463006, "helpful_class": 0, "review_text": "Some friends were visiting from out of state and wanted to see a Mariners game (April 18) so we thought a good place to stay might be the hotel across the street from Safeco. The problem is that just about the only thing to recommend the hotel is that it is next to both stadiums. The neighborhood is seedy and far from the usual tourist attractions of Seattle. The room was comfortable enough with a 55 inch television, but most of the channels on the TV were not in HD so it made for a large fuzzy picture. The small roof top swimming pool is full of kids and the hot tub is full of drunks - nice view from the roof, though. The cleaning staff was friendly as were the valets, but the front desk staff is curt and reluctant to help with even the smallest request. The biggest problem with this hotel, however, is the parking rip off. They list their rate at \"$26 + tax\" and it turns out the tax is 22% which makes the nightly parking $31.75! When I complained that 22% seemed excessive, the desk clerk responded, \"Welcome to Seattle.\" Well, I checked and the actual Seattle tax is 12.5% (look on Seattle.gov) so apparently the hotel is making an extra 9.5% off each parking night. The Best Western Pioneer Square charges a self parking fee of $20 with tax included and is convenient to some of the best parts of Seattle. So if you have to be right next to the stadiums and don't mind paying too much for that convenience, the Silver Cloud is for you, but next time I'm staying in Pioneer Square and making the short walk to Safeco." }, { "user_review_posted": 29, "user_total_helpful_votes": 34, "expertise": 0.005581618326884001, "user_cities_visited": 21, "review_days": 0.001095290251916, "helpful_class": 1, "review_text": "My boyfriend and I stayed at The Modern in November for my 50th birthday. The hotel was fine, but after reading all the rave reviews, maybe I was expecting too much. The staff were adequate, but no one went above and beyond like some of the previous reviewers said. The room was just okay. I really did not like the fact that there were big wooden blinds between the bathroom and bedroom area. What in the world is the point of that? No one wants to hear bathroom sounds that clearly from the bedroom area, and you certainly would never want to have the blinds open, so what's the point? I prefer privacy when in the bathroom, thank you... Anyway, I will say that it was great sitting outside on our lanai (balcony). Even though it was a city view, we had a perfect view of the sunset over the marina each day!! We enjoyed the pool area, although we actually never did get into the pool. I liked how they offered self serve \"fruit infused\" water by the pool. Great how they use a different fruit every day. They also brought around samples of pineapple chunks and lattes. Cool!! The location of the hotel was very good. It was just a short walk to the Ala Moana shopping center (huge mall) which was a fun place to hang out. The bus stops are right across the street from the hotel so you can get anywhere you want to go very conveniently. We enjoyed our stay in Oahu very much and will hopefully visit Hawaii again at some point." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.33023001095290205, "helpful_class": 0, "review_text": "The Melrose Georgetown is a lovely older hotel right in the center of everything. We were blocks away from Georgetownand able to walk to \"Blues Alley.\" We also walked downtown to the White House about a 45 minute walk. We purchased the breakfast package at the hotel. Well worth it! The restaurant offered a variety of foods, portion sizes plentiful and tasted delicious. The front desk staff, bellman, and waiters were very courteous and knowledgeable. We look forward to our next stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.26998904709748, "helpful_class": 1, "review_text": "Came up for the afternoon Cubs game on Saturday (5/7/16). We were trying for early check in because the game started at 3 and Kwame did not disappoint. He was right there at the front counter greeting us with a smile. He was knowledgeable and made check in a breeze. The rooms were very nice and spacious. Can't wait to have a reason to come back!" }, { "user_review_posted": 38, "user_total_helpful_votes": 11, "expertise": 0.00129502836867, "user_cities_visited": 181, "review_days": 0.140197152245345, "helpful_class": 0, "review_text": "I strongly agree with all the positive information and compliments mentioned by other guests. However, I would like to add this property gives you the feeling of being in an Indian Palace: The interiors, displays and pictures on the walls are super. The service makes you feel like a royalty. I had the pleasure of being taken care off at The Executive Club Lounge by Ms. Choubey, Ms. Sharma and Mr. Sreevalsan. They were excellent.Two incidents to the attention of the management. At check-in I was told I could have my breakfast either at the club floor or in the main restaurant But I was charged at time of check-out. I was told that I am allowed a free breakfast at the Club Lounge only!!. This was rectified within minutes. In case this is the case I suggest to leave it to the guest to decide where to have breakfast. I don't think it represent any extra cost to the hotel.The other thing, I checked out at the club lounge. All went smoothly and the receptionist first thing called porter to bring my suitcase from my room to the lobby and valet to bring my car. As we went down to the lobby the car was there within minutes but it took forever to get the suite case after few reminders to the porters. I felt that each porter was waiting for the other to bring it. Ialso would like also to recommend that in addition to the map there should be some guidance of directions to the hotel .Otherwise I had a most enjoyable stay and shall look forward to stay in Taj Hotel again." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 57, "review_days": 0.46385542168674704, "helpful_class": 0, "review_text": "A very pleasant and unpretentious hotel located just 250m from Waikiki beach. Comfortable and well appointed guest rooms with free WiFi and all the basic amenities you need when holidaying in Hawaii.Pros:1. Location, location, location. Close to everything you could possibly want to do at Waikiki. The Bus stops right outside and most tour pick-ups are meters away.2. Breakfast buffet. Much needed before going out doing touristy stuff. Pastries and fruit only but if you want a heavy breakfast there are many options nearby.3. Beach stuff available for free. Don't get fleeced by the beach umbrella/chair/mat rentals on the beach. The hotel provides everything you need, no charge. Just get to the beach early to get a prime spot.4. Courtesy room: In case you have a late flight and want to get in some beach time before you leave, the hotel very kindly provides a guest room for an hour so that you can rest and take a shower before you go even after checking out. Very highly appreciated!5. Economical. No \"resort fee\" as charged by many of the other hotels.6. Free (and fast) WiFiCons:1. No bar/restaurant in the hotel. Not much of a con, really. There are several amazing options literally steps away for food and drink. Do you really want to stay in your hotel all day? Get out and explore!2. No gym/health club/spa: Again, see above. Many larger hotels nearby have spas that can be booked even if you aren't a guest. The Hyatt is right next door and has a great spa.3. No/limited view: This is not a beachfront hotel. You can see the ocean from the higher floors if your room faces south but there are buildings in the way. If you have the gumption to actually leave the hotel and walk a few steps, you get all the views you like right from the beach.TL;DR: Excellent location, economical rates, friendly staff, free WiFi, breakfast buffet and courtesy room!" }, { "user_review_posted": 74, "user_total_helpful_votes": 64, "expertise": 0.004088497633681, "user_cities_visited": 58, "review_days": 0.727820372398685, "helpful_class": 1, "review_text": "We have stayed only one night. One of cheapest and closest hotels in Georgetown area. I have noted many positive reviews and several negative reviews and the below is my honest feedback.Positives:-room is specious w kitchen and fridge- breakfast included-quiet location (off busy street but close to everting !)Negative :Hotel is dated, floor carpet is old, furniture does not seem freshSlow elevatorWhere are very nice friendly staff? I could not find them !Breakfast area crowded and not nice qualityIf you are lower floor it would be noisyParking 36 per night !" }, { "user_review_posted": 33, "user_total_helpful_votes": 33, "expertise": 0.004744565817058, "user_cities_visited": 20, "review_days": 0.744249726177437, "helpful_class": 3, "review_text": "My partner and I stayed for 4 nights (2nd -6th September) and we really enjoyed our stay.When we decided to visit San Francisco my partner spent a long time looking at hotels, we wanted somewhere in a good location, either near tourist spots or close to public transport. After a couple of weeks of research we settled on Stanford Court. We liked the look of the hotel and the reviews on trip advisor encouraged us to book.When we first pulled into the car park we were gobsmacked. The fountain was on, there were doormen that helped us with our luggage and the glass doors showcased the lobby and bar area brilliantly.Check in was efficient and the staff were really welcoming and friendly, we were instantly made to feel that we were valued guests.The room was nice, spacious with a good sized bathroom and a comfortable bed. The tv had a lot of features on it such as Netflix and chrome cast but we didn\u2019t use them. The Wi-Fi was excellent, coming from England were not used to high speed internet so we were really impressed with it. We only had to log in once and as soon as we entered the hotel our phones would instantly reconnect without us having to log in manually each time.The hotel is at the top of Nob Hill which is a ridiculously steep hill. Fortunately the tram stops directly outside the hotel so we only had to walk it twice. If we had noticed the tram stops before, we wouldn\u2019t have walked it at all.The bar area was nice and the staff were knowledgable and helpful. They have a number of different ales and whiskeys from local brewery\u2019s and distillery\u2019s, I have a small whisky collection and this was one of the features that attracted us to Stanford Court.We didn\u2019t realise that the guy sat on the Mac in the lobby was the concierge, we thought it was just a guest using a hotel pc so we probably bothered the reception staff by asking them for recommendations and directions but they were so helpful and knowledgeable that we thought they were doubling up as concierge.We ate in the bar on our last night and the food was brilliant, again the staff were extremely friendly and efficient.We really enjoyed our stay here, the staff were excellent, the drinks were good and the location was perfect.I couldn\u2019t recommend the place enough, if your going to San Francisco then stay here, I wouldn\u2019t stay anywhere else, Stanford Court is my San Francisco home.Thank you to all off the staff for making our holiday so special, you were all excellent and I really hope that this feedback gets back to your managers. See you soon." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 2, "review_days": 0.073932092004381, "helpful_class": 2, "review_text": "One of the most worst hotels I have ever been. I am a guy who travel around world. I usually stay more that a month per year in SPG hotels.So, I am a member of SPG gold & platium. People who work in front desk are too arrogant to their customer. Once I step in SPG line, a worker in front desk said to me ' go there! go there!. They did not even ask me like ' Are you a Spg member?'. She forced me to stand the other line. The condition of room is terrible. A disgusting black water came out from bath tub. I complained again, but, they said they want to fix it. Do I have to wait to fix the room when I stay there? So, I moved another room. However, they did not clean the room for 4 days. Morever, they double charged hotel resort fees. It was almost $200 U.S dollar. They charged $200 for my sister, and another $200 for me. Once I am back home, I called hotel manager, and complained about double chared resort fee. However, he denied, and did nothing. I am still struggle with wrong charge. WATCH OUT DOUBLE RESORT FEE." }, { "user_review_posted": 6, "user_total_helpful_votes": 14, "expertise": 0.011217771893044001, "user_cities_visited": 4, "review_days": 0.7847754654983571, "helpful_class": 0, "review_text": "They put me on the conference room level for my anniversary stay. And they said they were all booked- however I checked the website and rooms were still available. No greetings when you enter the hotel. The room felt stale and standard, nothing special for what I paid for. I didn't feel the staff cared and felt unwelcomed at Loews. the whole stay." }, { "user_review_posted": 24, "user_total_helpful_votes": 41, "expertise": 0.008183456544926, "user_cities_visited": 19, "review_days": 0.12267250821467601, "helpful_class": 0, "review_text": "Traveled with 2 of my friends, booked the hotel through Sun leisure world corporation site.. Rooms were tooooo small, Room service was pathetic, language was a big problem(despite of being 4* property) food was horrible as in Thailand, Thai food has got Indian taste. It was a terrible experience over all, will not recommend this property to any one." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6281489594742601, "helpful_class": 0, "review_text": "The rooms are perfect for week-long stays in the bay area. I am really impressed with the no-frills room options, and Mel down at the front desk helped me get set up with a great room after a long flight and late check-in. The location is perfect and right in the middle of the financial district - you really can't beat it for the price, and I'll be making it a recurring reservation for sure!" }, { "user_review_posted": 26, "user_total_helpful_votes": 49, "expertise": 0.009039289079011002, "user_cities_visited": 22, "review_days": 0.641292442497261, "helpful_class": 0, "review_text": "A bit of a glitch when we arrived for our valet package, as no valet was available at that moment. However, the hard-working lone man at the front desk let us park right in front and we were assured our rental car would be safely taken care of. The rest of our stay was perfect, with comfy yet supportive king bed, lovely clean bath and soft white linens. The room temp is adjustable by simply reading the directions on the thermostat. Housekeeping was excellent! I had requested an upper room away from the busier street and they gave us a nice room. The busy streets had some occasional loud vehicles, but not terrible. This is a very busy part of Nob Hill but the Orchard gives travelers a relaxing respite from the hill-climbing and fascinating sight-seeing. We enjoyed our breakfast in the lovely restaurant, with attentive servers and excellent food. We\u2019ll be back someday!" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.08324205914567301, "helpful_class": 2, "review_text": "This is our favorite place on earth! If you are expecting peace and quiet, or breath taking views this probably isn't for you. If you want to let loose and have a good time with everything you could need right there, this is for you. I love not having to search for a restroom too!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.646221248630887, "helpful_class": 0, "review_text": "We stayed this past weekend at Baymont and it was a great experience, granted I feel bad for the gentleman that was working the evening shift. I don\u2019t tend to write reviews but I felt like I should contribute specially when I witness an employee being harassed and threatened. I arrived to the hotel waiting to check in when this lady was screaming at the guy from what I heard and understood was because the reservation was misspelled, the front desk guy was really polite although the lady kept being antagonistic calling him awful names until he just took the paper from the women and told her goodnight you\u2019re no longer welcome here. I can\u2019t believe people are cruel enough to threaten someone\u2019s job over their mistake perhaps try and book your room with your correct name! We will be coming back and I do recommend this hotel and for the front desk guy hang in there this is what the customer service industry is you\u2019re doing a great job don\u2019t let them get to you!" }, { "user_review_posted": 11, "user_total_helpful_votes": 2, "expertise": 0.0007723711795210001, "user_cities_visited": 7, "review_days": 0.750273822562979, "helpful_class": 0, "review_text": "We booked through our travel agent who was able to arrange a wonderful upgrade for us, and breakfast included each day. The staff were gracious and kind, thoughtful and eager to help with dinner reservations and advice concerning touring the city. The Hop on Hop Off bus stops in front of the Hotel. The breakfast buffet is varied and imaginative. In house Dry cleaning services were same day service, with a smile and with great attention to detail" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.41566265060240903, "helpful_class": 1, "review_text": "There is little or no A/C in the gym. Staff gives you a funny look and says \"first I heard about it\". However you'll find other recent reviewers complaining about the same things. As you can see by in the photograph they haven't serviced the A/C in ages, look at all the dust on the filter." }, { "user_review_posted": 21, "user_total_helpful_votes": 16, "expertise": 0.0035886361606320004, "user_cities_visited": 10, "review_days": 0.802847754654983, "helpful_class": 2, "review_text": "Cosmopolitan is a beautiful hotel with wonderful customer service. Right from checking to checkout, we had a great experience with the staff. We stayed for 3 nights at the hotel and upgraded to Fountain view suite for $65 and taxes and it was worth every penny. We got the room on 52nd floor facing Bellagio fountains with huge balcony. It had birds eyes view of entire area and so beautiful at all times. The suite was very spacious with separate living and bedroom area. The bathroom was huge and has a Japanese soaking tub with window facing the strip. Totally a luxurious experience and relaxing time.The hotel has lots of restaurants with named chefs. All the dining options are wonderful. I recommend Momofuku and China Poblano. The drinks at Chandlier bar are amazing. You don\u2019t have to get out of the resort, if you don\u2019t want to. Highly recommend the hotel." }, { "user_review_posted": 63, "user_total_helpful_votes": 31, "expertise": 0.002278582550015, "user_cities_visited": 24, "review_days": 0.19112814895947403, "helpful_class": 0, "review_text": "Location, location, location. Just steps from street car and a few blocks from cable car stops. Near tons of food and shopping choices. Room was clean, staff was welcoming, and overall good experience.A few little cons:-\"Resort Fee\", fully aware of the fee, but you get little in return, plus you're already paying a premium for the hotel.-No pens/paper in the room; sounds trivial, but a problem when you need it and realize it's not there.-Mini fridge is available, but you have to call to request it and have it brought up, just inconvenient.Overall a very good stay and will be back." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.8450164293537781, "helpful_class": 1, "review_text": "We flew into Vegas with our 14 and 12 year old kids to kick off our Zion, Grand Canyon, Sedona Spring Break. Decided to stay the weekend and go to a Vegas Knights game. Didn\u2019t think about the fact that it would be March Madness weekend! The Marriott is an absolute Oasis of the chaos of Vegas. Incredibly comfy bed, well appointed kitchen, big shower, and a great \u201cfamily room\u201d. The only negative is the pool situation on the 38th floor- tiny- but they are doing construction on what I assume is a much bigger pool on the 5th floor. Highly recommend and might stay here when I have to come for work!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.49561883899233206, "helpful_class": 0, "review_text": "This hotel was clean, the staff was very welcoming, and accommodating. The hotel was quiet and I slept well in my air conditioned room. I enjoyed the mini refrigerator in the room and the updated bathroom. The only thing that was missing was complimentary breakfast." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.7798466593647311, "helpful_class": 0, "review_text": "Although I've stayed at many different hotels in Bangkok, I keep on coming back to this one. It's my favorite location, within walking distance of the most important places (and directly connected to Central World). Service and value for money are good. I also enjoy the Club Room perks, which allows you to make use of their lounge after check-out - great if your flight leaves late.Rooms might be starting to show some signs of aging, but they make up for it with their level of cleanliness and maintenance." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.021358159912376003, "helpful_class": 1, "review_text": "The rooms certainly aren't luxurious but great little hotel across the street from the beach. Staff was really friendly and helpful. Location was great, we could walk to everything. Would stay there again" }, { "user_review_posted": 105, "user_total_helpful_votes": 91, "expertise": 0.004097245209459001, "user_cities_visited": 78, "review_days": 0.32913472070098504, "helpful_class": 1, "review_text": "My wife, nephew and 2 boys(10,13yo) had a 2 night stay. Check in was efficient, and the reception staff were pleasant and helpful. The hotel is relatively new, and pretty modern. We had a large corner room, with 2 double beds and a couch that converted to a comfortable sofa bed. Even with 5 people, there was plenty of room. The fittings/TV etc were all new and worked well. Free wifi throughout the hotel was a bonus. The bathroom was very roomy with a huge shower. The rate included breakfast which consisted of toast, cereals, fruit, bacon and a few other hot dishes, and suited us fine. The location is great. Only a couple of blocks from the Metro station, and a 10 min walk to the Whitehouse, and the mall. There is a bar of sorts, but really only served basic cocktails and beer which was fine for us. The roof top bar shows great views towards the mall and the Potomac, but has no shade what so ever, and was blistering hot, so we quickly downed our drinks and headed for the aircon. Probably best visited after sunset.There are plenty of restaurants close by, but expect to pay more as you are in the heart of DC. I would definitely stay here again" }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.6506024096385541, "helpful_class": 0, "review_text": "There was construction at the hotel with terrible dust and noise. The elevator was out and we had a 1/1/2 year old and a heavy stroller. The pool was closed and filthy to look at from construction. But the staff was lovely and tried to make the best of it." }, { "user_review_posted": 28, "user_total_helpful_votes": 17, "expertise": 0.0028372818839550004, "user_cities_visited": 100, "review_days": 0.282584884994523, "helpful_class": 1, "review_text": "Our stay at the Congress Hotel was our first and last. From the unattentive and unprofessional front desk, to the rude valets, to the very aged interior and appointments, and the inoperable elevators, this hotel should be demolished and its staff reassigned to businesses best fitting their lack-luster talents. The housekeeping services were spotty at best, and when they did service the room, they missed many tasks expected of their jobs. The hallways remind me of the hallways in the hotel used in American Horror Stories, Hotel series. Never again." }, { "user_review_posted": 36, "user_total_helpful_votes": 16, "expertise": 0.0020473966187300003, "user_cities_visited": 37, "review_days": 0.738773274917853, "helpful_class": 0, "review_text": "We stayed at this hotel in a executive room . Being able to get lounge excess and drinks and nibbles was wonderful . You can either walk to the train station or get hotel tuk tuk. The staff are wonderful and friendly. And will definitely stay here again" }, { "user_review_posted": 79, "user_total_helpful_votes": 18, "expertise": 0.0009958420452050002, "user_cities_visited": 35, "review_days": 0.9884994523548741, "helpful_class": 1, "review_text": "So we stayed here at Club 36. We will return period. The staff was great. Rosie, Ashley, Jamie, and Miguel just to make a few. They make you feel at home. Clean, close, and safe. There also is a shuttle that runs to Planet Hollywood, and the Tropicana. Highly recommend." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "Great hotel, clean, amazing service, good food! For a business trip, this was an excellent choice.Bed was too hard, internet was slow in case you want to watch a movie, sufficient for e-mails. The Italian restaurant was a real traditional Italian." }, { "user_review_posted": 22, "user_total_helpful_votes": 6, "expertise": 0.001213726139247, "user_cities_visited": 14, "review_days": 0.47261774370208104, "helpful_class": 0, "review_text": "I chose to get the light rail from the airport ($3!) and got off at Westlake, which is no more than a minute walk from the Westin Seattle hotel. The staff are very friendly, and the in house eatery is excellent. Definitely recommended." }, { "user_review_posted": 173, "user_total_helpful_votes": 58, "expertise": 0.0015173171231050002, "user_cities_visited": 212, "review_days": 0.19277108433734902, "helpful_class": 1, "review_text": "Stayed one night at the d. I thought it would be much nicer than it was. You can tell it's very much an older casino / hotel that has had an attempted renovation. For a low price room the hotel is okay. But trying to compete with the nicer properties in Vegas no way. The best suites on site don't even have a mini bar.The casino is fun but a weird mix of clients, not on the same level as Cosmo, Wynn, etc.Ate at the steakhouse, which was good. Not sure it lives up to the hype. But I enjoyed the meal." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.40306681270536604, "helpful_class": 0, "review_text": "We stayed here for four nights leading up to Christmas and it was as expected. Rooms are as pictured, and were spacious, well-appointed and clean. We appreciated the turn-down service each night as well as the flexibility for both early and late check in. Service is courteous and concierge knowledgeable. Lobby not overly impressive due to limited space and design, but all amenities and rooms are fantastic." }, { "user_review_posted": 30, "user_total_helpful_votes": 27, "expertise": 0.004259075361359, "user_cities_visited": 12, "review_days": 0.5394304490690031, "helpful_class": 0, "review_text": "This Hotel is beautiful. The bed was so comfortable, best night sleep I've had in a hotel in a long time. The bathroom was huge. It's close by to a lot of restaurants and shopping. My only complaint is the carpets, they need to be changed out in the lobby and elevators. I would highly recommend and I would stay here again." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 35, "review_days": 0.051478641840087005, "helpful_class": 1, "review_text": "Stayed for 5 nights, with hubby and our two teenagers. It was adequate.Room has tiny ants, not lots but enough to be noticed. Hotel pool is small, but adequate, could definitely invest in some umbrellas for shade around the pooldeck!Room had coffee maker with coffee microwave and fridge but no plates or utensils.Housekeeping did not change sheets during our stay.i don't need them changed daily, but every 2-3 days would be a. Good idea given the heat, sunscreen, beach sand.Air conditioner VERY LOUD- bring ear plugs if you want to sleep through the night.Wifi good, staff were nice, is a short walk to the beach and reasonably priced, we we're on t 0th flook with a nice view- both ocean and Diamond head.I'd probably not stay here again, as there are lots of other, btt options that I'd be willing to pay a bit more money for." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 55, "review_days": 0.041621029572836005, "helpful_class": 0, "review_text": "Great location, walkable to the shops, theatre, Art Institute, river and restaurants. The hotel's size was great for a city hotel, big enough with all the services and amenities (indoor pool, fitness, printing of my business docs at front desk ) and small enough not to have to walk miles to reach my room, plus the staff seemed alert to guests as individuals and they were always fresh, not bored with their jobs. I used the Last Minute Deal rate online which was better than the rate quoted by the desk team." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.666484118291347, "helpful_class": 0, "review_text": "Good hotel for the value. Great location a 3 minute walk to the Thong Lo BTS station. Pool area is a little small and fills up fast. Nice size gym, and a great little local Thai massage place right across the street." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8937568455640741, "helpful_class": 0, "review_text": "This is an ultra modern hotel with a trendy vibe that doesn't disappoint! I loved our room and although there isn't a bath, the shower was so luxurious and spacious that you never miss it. The amenities are fantastic and we felt very well catered to. It was our first time in Vegas and we wanted a top notch hotel as our first experience. The Cosmo exceeded our expectations." }, { "user_review_posted": 93, "user_total_helpful_votes": 71, "expertise": 0.003596093771318, "user_cities_visited": 25, "review_days": 0.841730558598028, "helpful_class": 0, "review_text": "Bet you have seen enough reviews to know the hotel's location is fabulous. Located right at an exit of Asoke station, and crossing the road to the Sukumvit Metro, this hotel is conveniently located. On first glance, the hotel is smaller than your usual hotels, it should belong in the boutique category. Still, its design was quite slick and looks like a high class hotel from the front.Got a complimentary upgrade to The Continent room, which has a a fantastic view. Appreciate the gesture.The room was spacious and the view was amazing. The bed was very comfortable too. THere is a standalone bathtub, soak in it couple of times hahaha. Amenities was decent but the TV has too littlemovie channels zzzz. ne downside is the noise as the hotel iOssituated beside busy roads, it can get noisy while u are sleeping. The hotel does provide ear piece upon request though but i didnt like using ear piece when i sleep. THe noise is not for light sleeperBreakfast at the hotel is not bad too. The best would have to be their omelette station and coffee.All in a pleasant experience and would recommend others to stayThanks Grape for tttending to us as wella" }, { "user_review_posted": 75, "user_total_helpful_votes": 26, "expertise": 0.0015726948398240002, "user_cities_visited": 159, "review_days": 0.8636363636363631, "helpful_class": 0, "review_text": "Hospitality is what you would expect from JW Marriott hotels. A little refresh to the showers would take this property to Excellent. Shower heads have one setting with the cable attached. It works but I like the massage mode. The staff is outstanding and ordering Breakfast in was a great experience." }, { "user_review_posted": 22, "user_total_helpful_votes": 5, "expertise": 0.0009930486593840002, "user_cities_visited": 7, "review_days": 0.37130339539978, "helpful_class": 0, "review_text": "Small but clean and comfortable rooms. Great staff and location. Near 911 monument and subway. Check out the amenities including fitness center and great drink prices in the lounge. Good wifi and snack bar." }, { "user_review_posted": 29, "user_total_helpful_votes": 7, "expertise": 0.0010615347738240001, "user_cities_visited": 17, "review_days": 0.66867469879518, "helpful_class": 0, "review_text": "This would have received 5 stars except for the fact they could not give me the room type I booked as they over sold. So that aside, the hotel has just about everything you need. Very nice breakfast that is included, perfect location and most of the staff we encountered were very friendly. The room itself was very nice. We stayed on the 4th floor, which was recently renovated. I would definitely stay here again, hoping I get the correct type of room!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 44, "review_days": 0.747535596933187, "helpful_class": 0, "review_text": "Phenomenal staff! Every person that we encountered was very cordial and pleasant at all times of the day! We could not be more impressed with the level of service we received. The doormen and valets were very accommodating, always made sure we had directions to where we were traveling and always supplied us with fresh ice cold drinking water! Hotel was extremely clean and our room always smelled like it was cleaned 5 minutes prior! The cleaning staff went above and beyond to make our experience one to remember! The Attache service that is offered at this hotel was mind blowing and always went above and beyond what was asked of them! I highly recommend this hotel!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.744249726177437, "helpful_class": 0, "review_text": "What a little gem this place is ... our room was amazing, so clean .. we were so surprised on how big it was .. bed was so comfy, had a great night sleep .. Great location... Great breakfast.. we will definitely stay here again .." }, { "user_review_posted": 811, "user_total_helpful_votes": 239, "expertise": 0.0013203914562710001, "user_cities_visited": 446, "review_days": 0.081599123767798, "helpful_class": 1, "review_text": "I stayed here for 3 nights while in Seattle for work, and was very happy with all aspects. The staff was very nice, the room clean, and their fitness center has enough to provide a good workout (there's also an indoor pool).I hadn't been to Seattle in a few decades, so I enjoyed walking around the neighborhood as well as downhill to Pike Place Market (a little over a mile each way). There is plenty to take advantage around this hotel, from coffee shops and cafes, to bars and shops. It's close to Seattle University, which attracts businesses catering to students and professors.The attached restaurant/bar Jimmy's Broadway is definitely above-average for a hotel eatery, and provides breakfasts for hotel guests in addition to a great beer selection and house-made barrel-aged cocktails.For my fellow runners: any direction from the hotel will be downhill, but I enjoyed my run down to the water and back up, since I live in Chicago where it's as flat as a pancake!" }, { "user_review_posted": 18, "user_total_helpful_votes": 8, "expertise": 0.0020473966187300003, "user_cities_visited": 80, "review_days": 0.010405257393209001, "helpful_class": 1, "review_text": "I stayed at the Intercontinental Mark Hopkins as part of a US trip I did for my 30th birthday with family and my best friend.We stayed for 3 nights and thoroughly enjoyed the experience. The hotel is ideally located on Nob Hill so has great views of the City. It's a classically elegant building with the same kind of decor throughout.The staff are courteous and helpful and the rooms are spacious and comfortable.They were aware it was my birthday so left me a card and some cake for when I arrived back from my first day exploring San Fran. A lovely touch!I would definitely stay there again and recommend to others!The only downside is WiFi wasn't included in the price." }, { "user_review_posted": 88, "user_total_helpful_votes": 52, "expertise": 0.0027584684982890004, "user_cities_visited": 34, "review_days": 0.7185104052573931, "helpful_class": 0, "review_text": "This hotel is awesome! Perfect location for walking to everything Seattle has, Space Needle, Pike Markets, Chuhily Glass Garden , Duck Tour and of course the cruise ships docking across the street. Our room was on the 8th floor with views of the sound on one side and downtown in the other, magnificent! We will be back! Ohh also the bar service is fantastic Dirty Martinis!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.756297918948521, "helpful_class": 1, "review_text": "This is definitely the best hotel bar. You can\u2019t beat the happy hour deals. Free wine deals while it last, 50% off after the wine is gone. Our bartender Corbin was absolutely amazing!!! Great conversations and just a fun guy." }, { "user_review_posted": 122, "user_total_helpful_votes": 45, "expertise": 0.0016804047442040002, "user_cities_visited": 45, "review_days": 0.088170865279299, "helpful_class": 0, "review_text": "Check In - Front desk officer were extremely courteous and it was a real good time talking to themRoom - extremely big with facilities more then you can expectNice shower and bath tubDining - Variety and taste, however it becomes a bit tough to identify vacant seats during breakfast time" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.62157721796276, "helpful_class": 1, "review_text": "We stayed in this hotel a year ago, and it was great. We loved it. But tonight I tried to make a reservation and was met with such rudeness by phone agents, I really fear for the future of Kimpton hotels. The IHG reservations agent knew very little about the actual properties and was indignant when I asked questions.I'm still heading to DC but probably won't stay here." }, { "user_review_posted": 13, "user_total_helpful_votes": 29, "expertise": 0.010719832964122001, "user_cities_visited": 35, "review_days": 0.016429353778751002, "helpful_class": 2, "review_text": "Spent 10 days at this condo. First the rooms are huge with amazing views and large lanai which my wife and i had many dinners watching the sunset. Kitchen items were alittle worn down but being able to cook is why we choose this location. 2nd Night we find out the oven doesnt work and we were moved to another unit the next day which was way nicer and cleaner. The staff members are all amazing especially the vallet guys they work their tails off. The only complaint with this property is the housekeeping service is terrible. No attention to detail. We had mold in the coffee pot/frig/and shower area. If you stay here clean your own dishes as all they do is take them out of the sink of throw them in dishwasher unwashed. Location is great ABC store is about 60 feet from the entrance as well as alot of homeless people(no fault to hotel). Had the maid service been better i would rate this higher but would recommend and stay here again because of location, size and staff(minus housekeeping). I guess there could a few other things to fix but it is hawaii enjoy" }, { "user_review_posted": 35, "user_total_helpful_votes": 14, "expertise": 0.001831623082864, "user_cities_visited": 234, "review_days": 0.39978094194961605, "helpful_class": 1, "review_text": "Many thanks to the staff. We had a convoluted situation, but the staff arranged a room change smoothly. This is the only hotel that has been so helpful for an early arrival via a \"red eye\" flight from Seattle. Our son's upgraded suite was available before 9:00am. Most hotels demand that one pay for the preceding night. Thank you!We were also quickly offered the use of the \"house car\" on Xmas Day to transport us to our Xmas dinner. Amazing service! Love this hotel. I should add that the hotel is very pet friendly. We saw countless dogs and owners over the Xmas holiday. The dogs were well behaved as were the owners. Lol!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.514786418400876, "helpful_class": 0, "review_text": "We enjoyed our stay at The Cartwright Hotel. Great location, just two blocks away from Union Square. The staff is friendly and helpful. Our room was very clean, but small. We would recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6746987951807221, "helpful_class": 0, "review_text": "No fridge. Expensive far away parking. Outrageous room service rates. No pool. Unkempt bath tub. Not personal experience. Felt as though we were test subjects on an uppity, posh hotel. Best odea would be to take cab away!!" }, { "user_review_posted": 15, "user_total_helpful_votes": 53, "expertise": 0.017043657361432003, "user_cities_visited": 10, "review_days": 0.7020810514786411, "helpful_class": 3, "review_text": "I've owned two weeks at Marriott for 20 years and am a Platinum Elite member. . . Been to hundreds of Marriotts, but never seen anything like this. The tower is enormous--not sure of exact capacity, but it must be one of the higher-capacity vacation club properties. Yet, there are two pools that are grossly undersized for the capacity of the hotel. I went with my adult daughter who was on two weeks leave from the Navy after a long deployment. We planned to enjoy relaxation by the pool during the day and enjoy shows and casinos at night. BIG MISTAKE. The \"larger\" of the two ridiculously small pools was on the fifth floor. I don't have square footage, but suffice it so say the tiny pond was at all times over-run with out of control, jumping kids, and many, many adults, like us, who looked bewildered that there was no pool guard or security in sight to stop the running, jumping, diving (yes- diving \"in\" by kids into the barely 4-foot deep pool), and rude splashing. I understand there is no accounting for bad-parenting, but I've been to other vacation clubs where my much better-behaved children were yelled at for going down a slide without a lifeguard watching (never mind I was right there). Yet this place was total mayhem, and it went on all day. And forget a dip in the hot tub to get away from that-as you see from the pics it was barricaded off during our stay with unsightly metal gates. While there was a second hot tub, it was usually too crowded as well to enjoy in any kind of peaceful way. . . . So, we sought solace at the roof top pool/sky bar-another BIG mistake. The blow up pool in my yard at home is larger, and this pool, too, was over-run with splashing, jumping, unattended kids. To boot, the only place set up for scenic seating/viewing of the Vegas skyline on this \"roof top\" that looked so inviting on the website was specifically set aside as a \"designated smoking area.\" At all times of the day or night, a chance to enjoy that view was engulfed in second-hand smoke and loaded ash trays all over the place. Needless to say, we gave up on that too. Marriott, you really blew it with this property. How could you build a property like this in the middle of a desert, where the pools are a big part of the experience and the only way to get through the summer heat, and then not build pools sizable enough to reasonably accommodate your guests? Or, at a minimum, ensure life guards or security to watch over the tiny puddles so that your behaved/adult guests can get a smidgeon of quiet enjoyment? You must fix the pool situation and, at a minimum, secure the roof top pool for adults only and have security to enforce this. While the villa was nice enough, the absolute inability to enjoy the amenities ruined this trip for me and my daughter. Very disappointing." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 22, "review_days": 0.7645125958378971, "helpful_class": 2, "review_text": "After a long overnight flight we had asked for an early check in but on arrival we were told this wasn't available. I also advised the hotel that this was our babymoon holiday, which they acknowledged via email but didn't upon arrival or during our stay. When we finally checked in 6 hours after arriving, my wife was tired and uncomfortable. What they did manage to do was what all the bad reviews say that they have been doing since the take over which is call your room and say \"we have something for you\".They do not take account that you have flown in from overseas on an overnight flight, that you wasn't able to check in until 6 hours after arriving, that your tired, pregnant and that the last thing you want to do is be deceived by the hotel that you are staying in and be told that \"they have something for you\" or that you \"have won something\", when in fact all they have for you is a lecture where you sit down for over an hour listening to a young tanned charming sales rep as they book you in for a time share 2 hour presentation.The room service has a strange random process where some days your door is being knocked at 9am asking for the room to be cleaned (instead of doing the rooms where people have checked out at this time) or other days where you are out all day and come back at 3.30pm and its still not done. Twice we had to call reception to ask for the room to be cleaned as it 5pm and still no sign of anyone.They have a kid friendly pool and an adults only pool. The kid friendly pool is on level 1 where there is also a bar that serves cocktails all day. As a result you get young loud millennials who fly in for weekends who want to drink cocktails, show off their tan and talk (usually with quite a few swear words) This is fine, and I get it, but my point being its not ideal when there are young kids in the pool who just want to have fun in the water with mummy and daddy. So this isn't quite right and I'm not sure of the solution here, maybe switch the pool so the kids pool is upstairs? Not sure, up for discussion.The Beds. They have king bed base with queen or possibly double bed mattresses (too small for a couple) I had uncomfortable nights sleep due it being too small and just uncomfortable.Plus Points: The Hotel is modern and we loved the decor. The staff are young and polite and from our experience respectul. We loved the location by the boats (lovely sunsets) and away from the strip but close enough to it for evening walks to the strip or to the lagoon (10 minutes)Easy walk to an ABC store for milk bread etc, which is across the road on the ground level. Easy access for uber and to catch the PINK bus which is outside the hotel ilikai ($2 each) around the corner from the hotel which runs every 15 minutes and does a loop into town for shopping etc.We enjoyed our holiday and it certainly wasnt ruined by the hotel, its a good hotel and a good option, (couples, Business Trip and families) its just not great, it could be much better, they just haven't got it quite right yet but they are working on it.Hotel Modern - For godness sake stop going through a process of time share selling, its a bad experience and why would you want to buy it when you have only just arrived and you give average service? and think about your guests circumstance, we are not all the same.Fix your room service, if your not sure how its done, go to one of the much bigger resorts and see how they do it and copy it, its bang on everyday.It could be so much better just a few tweaks here and there." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.846659364731653, "helpful_class": 0, "review_text": "This Place Is Great! Hands down the best place to satay in Vegas. I stay here as often as I can. Wouldn't stay anywhere else. Great Party Casino! All the games you can possibly think of! Get in on some of those great American Coney Dogs!!" }, { "user_review_posted": 46, "user_total_helpful_votes": 38, "expertise": 0.0039002345897550003, "user_cities_visited": 38, "review_days": 0.041621029572836005, "helpful_class": 0, "review_text": "This is an excellent Hampton Inn. Our family will choose a Hampton Inn over anything else, but occasionally you find one that is not up to par. This was NOT the case here. This Hampton Inn is well taken care of, updated, clean, and excellent in every way possible. We had a King Studio and travelling with two very small children, this was a perfect room. It was very spacious, had a great open layout in order to keep our eye on the kids, and an excellent view of the city, including the Washington Monument. It even had a large counter space complete with sink, fridge and microwave, perfect for washing baby bottles, storing snacks, etc. Most importantly, it was QUIET!!! The hotel itself is in an excellent location. An easy 15-20 minute walk to all the museums and monuments. The neighborhoods you walk through were nice and we felt safe no matter the time of day or night walking through them. The staff at the valet and in the breakfast area were superb. It is the typical Hampton Inn breakfast, however, the staff does a great job in keeping it stocked and also is very friendly, especially to families with children. They brought my children coloring supplies every morning, and did not browbeat us when our table was left a little messier than let's say, an adults only table. We had zero issues with getting the wifi or TV to work in our room and we stayed on the top floor too. By far, one the best aspects of this hotel is the hotel manager, Jerry. He quickly addressed our concerns, made us feel extremely welcome, and continued to check on us throughout our stay. I will admit that I am rather picky about hotels but this one met all of my needs and did so in a way that made me feel both welcome and appreciated. We have already booked our next stay this summer. There really is no need to look at other hotels for your DC trip. If you want a clean, updated, smoke-free, quiet hotel in a perfect location with extremely attentive staff, this is the place for you.**Highly recommend Fuel Pizza/Wings for delivery to the hotel**" }, { "user_review_posted": 63, "user_total_helpful_votes": 35, "expertise": 0.002586830458396, "user_cities_visited": 46, "review_days": 0.12760131434830202, "helpful_class": 3, "review_text": "The Hotel is nice and clean. It is very expensive to stay and eat here. Not to mention have my older sons wedding here. A few hiccups with trying to get the room I reserved, but no big deal. What is a big deal is that you pay I think, $35 per night for valet service and an extra fee every time use your car and have the valet service bring it to you. One evening of 4 that we stayed there, my son just happened to walk outside for fresh air. He noticed that his car was being pulled up from the Valet. He was confused. He then realized what was happening and tried to talk to the Valet. He was ignored. As a man/stranger was making his way into my sons car, my son approached him and told him that was his car. He again was being ignored. My son then got louder and again told this stranger, that is my car!!! Get out Now!! The Stranger ran off. The Valet on duty acted as if was no big deal and it was a mistake. NOT!! Apparently, one of the hired Valet's is part of a stolen car ring and they chose my sons Brand New 2015 Dodge Charger to try and steal. We made a report with the hotels head of security. Nothing was done to try and resolve this issue and we have never heard back from the hotel security or the hotel its self. Very disappointed that a high class hotel does not run background checks on who they hire or has not even made contact with us for an apology. I will NEVER stay at this hotel again and I suggest your don't either." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.693866374589266, "helpful_class": 1, "review_text": "Had an absolutely great stay with my boyfriend (a Diamond meneber) at Parc 55. It was made even better by the welcome and impeccable service of our server, Lorenzo, at the restaurant in the hotel. We will be coming back weekly." }, { "user_review_posted": 6, "user_total_helpful_votes": 15, "expertise": 0.012026922652543001, "user_cities_visited": 4, "review_days": 0.30339539978094104, "helpful_class": 2, "review_text": "The hotel is well located, modern and staff are friendly. We asked for a quiet room and this was provided without issue. The bar and restaurant are great and good value.HOWEVER - on our first night of 4 nights I awoke to a stinging throat and the room filled with smoke and smell. I was travelling with my wife and 2 children. It was clear smoke was entering our room through the bathroom vent from a nearby room. it was very late but I immediately went to reception - with their security guard we went to the floor under ours and the guard confirmed the very strong and clear smell of marijuana coming from one of several rooms. They did offer to move us but my kids were asleep - so instead I was given paper and tape to cover up the vent which I did. I offered to call the police but they did not want this. I was promised to have my room charge for the night waived and they would determine in the morning who was doing this and they would be asked to leave. BUT, in the morning a different manager said I had received a written apology (I didn't receive anything) and that about $50 of room service was waived but not my room charge - broken promise #1. Then I was told the offending guests were checking out that day, but when I asked how they confirmed who it was i was told \"well actually we can't suggest to any guest they have done something wrong\". It was clear they didn't want to deal with the issue in a more intent. Broken promise #2. Obviously there is an issue with the bathroom exhaust vents and how they work or cross contaminate the rooms. Maybe we were just unlucky, but the hotel handled this very badly and without any meaningful compensation despite commitments to do so. I cannot recommend a stay here." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 5, "review_days": 0.30832420591456705, "helpful_class": 0, "review_text": "Finding its location can be tricky. We printed a map with Thai wordings to help the taxi driver if needed, and it does help. Well connected to Platinum mall, Big C supermarket, Central world, Siam area, MBK and BTS. No swimming pool but that's ok as we spend those times on Thai massage at the massage parlours within the hotel proximity. Overall, a nice and cozy hotel with friendly and helpful staffs." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8373493975903611, "helpful_class": 1, "review_text": "I was in town for business. I chose to stay at this property because I wanted to be close to the airport for an early departing flight. It was an easy decision as the quality and the price appeared to be great when I booked on line. It was better in fact than what I saw on line. I was not disappointed. It was very clean and quiet. The staff is great and very accommodating. Keep in mind the hotel dining and snack bars are a bit pricy as one would expect. I would highly recommend this property. You will not be disappointed either." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.999452354874041, "helpful_class": 0, "review_text": "We chose Georgetown Suites by location and cost. It was better than expected at the price in DC. If you want G'town, this is a great location. It is also a quick trip to the museums on the mall. The kitchen was more than we expected and we'll stay there again we'll be better prepared to take advantage of it. The beds were very comfortable and it was an easy and pleasant place to be. We'll be back." }, { "user_review_posted": 52, "user_total_helpful_votes": 20, "expertise": 0.001756932243526, "user_cities_visited": 27, "review_days": 0.535049288061336, "helpful_class": 0, "review_text": "This historic, meticulously restored hotel is very well-situated within walking distance of the Union Station Metro in a lovely, leafy district of DC. We arrived by train from NYC and it was a very easy stroll pulling our two wheeled suitcases.Many major attractions (and some terrific restaurants) are within easy walking distance of the hotel and, for those attractions further afield, everything (including the wonderful Dulles campus of the Air & Space Museum) is easily accessible by the convenient Metro (or taxi, of course). We did not have a car during our stay and did not miss it at all. (By the way, the hotel does an AAA discount.)The hotel is depicted very accurately in its website: the view down to the Capitol (particularly at night) really is that good and our spacious room really was that spotless. The shower was excellent and the bathroom itself was well-stocked.The staff are very capable and friendly; our check-in and check-out was fast and trouble free. The hotel has complimentary Wi-Fi and this worked faultlessly for us during our three-day stay. An additional benefit was the daily coffee service (available on a lower floor) each morning to help us start the day.In all, we thoroughly enjoyed our stay at this character-rich hotel and will definitely stay here again on our next visit." }, { "user_review_posted": 37, "user_total_helpful_votes": 16, "expertise": 0.001989079446874, "user_cities_visited": 71, "review_days": 0.423877327491785, "helpful_class": 0, "review_text": "This small hotel is located within walking distance of union square, Chinatown, cable cars and many stores and restaurants. The room was large and the bed was comfy, but there was an odd smell (sour/musty) perhaps in the carpet. The room needed updating and the bathroom and shower were really small but functional. The coffeemaker was old but there's free coffee in the lobby each morning. The wine tasting is a nice touch, you can sit in front of the fireplace and chat, and they are generous with the wine. Staff were friendly and helpful. Ask for a room in the back as the street noise can be a bit much, but we turned on the AC fan and it helped muffle it." }, { "user_review_posted": 23, "user_total_helpful_votes": 19, "expertise": 0.0039002345897550003, "user_cities_visited": 24, "review_days": 0.031215772179627004, "helpful_class": 0, "review_text": "Stayed at the W this past week and had an amazing stay. The guest rooms are wonderful, the decor is outstanding , very trendy and contemporary. ..Very much the Chicago experience! The bar and restaurant is happening at every hour of the day which makes for a fun atmosphere for all ages & demographics! If you want to stay where it is \"happening\" this is the place for you!" }, { "user_review_posted": 132, "user_total_helpful_votes": 57, "expertise": 0.0019860973187680003, "user_cities_visited": 121, "review_days": 0.07776560788608901, "helpful_class": 1, "review_text": "Don't be put off by how this place looks from the outside. We stayed here 3 nights and could have stayed longer if we didn't have to move on. Our delightful stay started as soon as we walked into reception. The staff are just so lovely and helpful. Our room had plenty of space for a family of 4 to move around. Loved the lay out of the room. Yes it may be a bit dated, but the beds were comfortable and it was nice and clean. What more do you really need. Location of this place is excellent. Close to transport and tourist attractions such as Fisherman's Wharf. Across the road is a little convenience store which was very handy. They offer off street parking and the best thing of all for a travelling family, was they had a washer and dryer. Would I stay here again. ABSOLUTLY. I don't think I would even bother looking at different locations. The price is reasonable considering where the location of this hotel is." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 3, "review_days": 0.37130339539978, "helpful_class": 0, "review_text": "Love the location, feeling, and warmth of this hotel. The service was impeccable, and it felt like a home away from home. Close to trolley cars and Union Square shopping. Very glamorous! We hope to stay again, as our son is living and working in SF and this is a good location to get to his apartment as well." }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 9, "review_days": 0.5005476451259581, "helpful_class": 0, "review_text": "Stayed for a conference--great conference venue. The room was clean and adequate,as was the bathroom--note that the towels were scratchy (personal pet peeve). Staff went out of their way to be friendly and accommodating.This is an extremely busy hotel--don't think you're getting a quiet, romantic getaway. The View Lounge (top floor), however, is quite romantic with spectacular views.Please note there is no room service at this hotel--you can order from the in-house restaurants but you have to go pick up the food up for yourself." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6533406352683461, "helpful_class": 0, "review_text": "The service of hotel is terrible!! We were very sure that we left an watch and and powerbank in the hotel when we check out. I called back to the hotel for a help but they just replied nothing found for us. What a bad experience!! Won\u2019t go the hotel ever again." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 5, "review_days": 0.23713033953997803, "helpful_class": 0, "review_text": "The room was a great size with 2 queen beds and a massive bathroom. The location is great and they have a shuttle service from the hotel into central Seattle for free. It is right across from the Space Needle so exploring through the exhibits is very handy. Great value for money" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.49123767798466506, "helpful_class": 0, "review_text": "Great hotel with even better service. Valentine at the front desk took excellent care of us, Logan at The Grove is by far the best server around. The food at Ravish was epic. We will be back, for sure." }, { "user_review_posted": 30, "user_total_helpful_votes": 9, "expertise": 0.0013461326271650002, "user_cities_visited": 28, "review_days": 0.31161007667031704, "helpful_class": 0, "review_text": "We were not sure what this hotel would be like when we booked it and it is almost as hard to succinctly describe it after almost 2 weeks there. The decor is unusual - the reason for the Joan of Arc theme that dominates the eponymous restaurant is still not clear to me (wish I had asked) - and the hotel is not as slick as many we have stayed at and could no doubt have stayed at during our stay in San Francisco. But it does have a real charm and once we got our head around it, we loved our stay. The location is very handy; the rooms were spotlessly clean; the ladies who served the breakfast each morning were relentlessly cheery, helpful and hard-working; and the food was great. We have to mention Franck, who was fantastically helpful throughout our stay and is the main reason why we would stay here if we were to come to SF again; he is a consummate professional and he raises the bar at this establishment to the point that we would recommend it to any friends coming here. Merci!" }, { "user_review_posted": 32, "user_total_helpful_votes": 22, "expertise": 0.0032274081429990004, "user_cities_visited": 24, "review_days": 0.32037239868565104, "helpful_class": 0, "review_text": "We were in town for a few days and wanted a hotel that provided us with a good location from which we could explore the city. We parked the car (parking fee was high, but it is Chicago) and walked or took the train or bus everywhere. From the minute we checked in, the staff was professional, helpful and always available if you needed anything. The room was clean and the bathroom appeared to have been recently updated. The breakfast area was well arranged, there was plenty of room to get around and adequate seating. The breakfast items were different each day, which was appreciated. We'd definitely stay here again!" }, { "user_review_posted": 24, "user_total_helpful_votes": 4, "expertise": 0.000698812019566, "user_cities_visited": 20, "review_days": 0.47371303395399705, "helpful_class": 0, "review_text": "The pineapple is truly great! Loved my stay there.Staff is super friendly, bedroom is cozy and very comfortable, the complimentary cupcakes are delicious and the breakfast at the bar has amaaaazing options. Gotta try the crepe with bacon, cream cheese and maple syrup, really!I could go for pages about practical things that are great about this place, which are all pretty perfect, but let's just say the atmosphere is fantastic and you'll truly feel like home.It's not the fanciest hotel I've ever stayed at, but it's the definitely the one that made me feel home the most." }, { "user_review_posted": 187, "user_total_helpful_votes": 156, "expertise": 0.003939742066969, "user_cities_visited": 299, "review_days": 0.7048192771084331, "helpful_class": 0, "review_text": "Since the purchase of the hotel by the Outrigger chain, the price of a room has gradually risen to now approach $200 a night. For a hotel with no restaurant (the desk told me that it is easy to walk to nearby restaurants -- nice thought but I don't want to walk to nearby restaurants most of which are fast food oriented). They do have a free shuttle to and from the airport though you have to call from the airport to find out where to go to be picked up (there is a phone to call many hotels in the baggage claim area). The shuttle seems to run every half hour if there is someone going to the airport from the hotel or someone calls from the airport. The rooms are ok but nothing special. The wi-fi is ok in the lobby but not always available in all the rooms and sometimes quite slow. I gather there is a breakfast service available in the hotel though I have always had to leave too early to make use of it. Before the Outrigger took over, there was a quite nice restaurant that served breakfast, lunch and dinner and was better than average but no longer. Now that the price has increased to the point that a taxi to more distant but lower priced hotels is cheaper, I think that from here on I will forego staying at the Honolulu Airport Hotel though I have been staying there on my many stops in Honolulu over the past 30 years to transit to flights to Guam." }, { "user_review_posted": 28, "user_total_helpful_votes": 8, "expertise": 0.001276776847779, "user_cities_visited": 10, "review_days": 0.973165388828039, "helpful_class": 0, "review_text": "Stayed here for a weekend visit to Chicago. Hotel is very nice with a wonderful, friendly staff. However, their real star quality came out to shine on my last night. I had walked a few blocks from the hotel to get some dinner when I tripped over some uneven sidewalk pavement and fell hard. After getting myself together and managing to get back to the hotel, I realized I was hurt worse than I initially thought. I gathering up my belongings and called the front desk and asked if they could get me a cab to the hospital. Everyone jumped into action! The security guard brought a wheelchair up to my room to get me. The front desk had a cab waiting and helped me get in to head to the hospital. Turns out I cracked the top of my hip and ended up having to stay a couple days in observation. I was concerned about my belongings and I was supposed to check out the next day. I called the hotel and they said they would store all my belongings for me while I was in the hospital and check me out of my room so I wouldn't get extra charges. When I was released, I realized I couldn't get home for a couple days since I had to wait until a friend could drive up to Chicago to get me. I wasn't sure what I was going to do, but the hotel staff again, took care of everything, They got me a handicapped room so I would have grab bars for assistance and even checked in on me the following day while I waited for my friend to arrive. Everyone was great and were a real comfort when things went quite awry. Lots of hotels do a great job when things are going well. It's when things go wrong that the true stars come out to shine. This hotel staff were truly the stars for me that weekend. I am thankful they were there when I needed them." }, { "user_review_posted": 20, "user_total_helpful_votes": 10, "expertise": 0.002317113538563, "user_cities_visited": 11, "review_days": 0.37185104052573903, "helpful_class": 1, "review_text": "I have been a fan of the Hilton Hawaiian Village since my first stay in 1984. Unfortunately, it has become a victim of its overwhelming popularity with the additional towers added over the years. More city like than a resort village, 10 minute elevator waits are common. Then you are packed in like a Tokyo subway.. Crowded all the time, the charm of this still beautiful resort, is a sad disappointment. We won't stay here again." }, { "user_review_posted": 34, "user_total_helpful_votes": 28, "expertise": 0.0038878179540600003, "user_cities_visited": 22, "review_days": 0.383351588170865, "helpful_class": 0, "review_text": "Delicious room service. we got in really late to BWI and didnt arrive at hotel til after midnight on day before thanksgiving. no restaurants were open so we ordered room service, which we have only done once before. and it came quickly and that clubhouse sandwich was one of the best i ever had.Lovely room, nice soaps etc. comfy bed and excellent location. restaurant in hotel was very nice, ( altho breakfast, eggs and toast and coffee for 2 $36.) can walk to White House and to Georgetown." }, { "user_review_posted": 32, "user_total_helpful_votes": 10, "expertise": 0.0014068189341270001, "user_cities_visited": 11, "review_days": 0.133077765607886, "helpful_class": 0, "review_text": "So we were in DC for a conference and we were booked at the Hampton Inn, The staff was great no matter what we needed they always had great recommendations. The hotel it self was only 2 blocks from the convention center and for us even in walking distance to the National Mall and just a block from China Town. The hotel was very clean and all time and the room staff came and cleaned every day what was really nice that on our last night the room staff brought us a Thank You card a can of Coke and a bag of microwave popcorn.since we were there for 6 days we choose to us the valet parking which was very secure at all times and you could still gain access to your car if you needed as it was in the hotel. The valet also had great recommendations on how to get around the city if you wanted to site see as we did.Now the bar in the hotel was small but the bar staff was always great and not only did they make the drinks but they would get you food as long as the kitchen was open.The morning breakfast was included in the room rate and was open for a long period of time which was good because Saturday morning it was slammed. The hotel was ready for this and had even setup additional serving areas and extra coffee areas to get and keep things moving." }, { "user_review_posted": 27, "user_total_helpful_votes": 7, "expertise": 0.0011483402192880002, "user_cities_visited": 13, "review_days": 0.041621029572836005, "helpful_class": 1, "review_text": "We have stayed at the Hotel Burnham many times and return because of friendly staff and service, history, location. We most recently stayed there just after the lobby and restaurant re-opened (dazzling and full of light with very new menus). We were warned it might not be open by our arrival so were pleasantly surprised. Unfortunately they did not tell us rooms on our floor were about to be deconstructed before we left (2 days before!). This meant noisy, and even workers scraping at our doorway from 6 a.m. on. This could have been prevented by moving us. Since we were leisure visitors, 6 a.m. wake ups did not help the leisure." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.516976998904709, "helpful_class": 0, "review_text": "This is a grand old hotel, which has been nicely updated, and is quite beautiful. It is a great location, right atop Nob Hill. However, the staff are arrogant, unfriendly, and condescending. It was such a disappointment--I have been here in the past and loved it. I also had an issue with the cleanliness of the bathroom. This is a pricey hotel and I expected better." }, { "user_review_posted": 19, "user_total_helpful_votes": 24, "expertise": 0.0060221722794240005, "user_cities_visited": 42, "review_days": 0.27217962760131403, "helpful_class": 0, "review_text": "I have stayed at this hotel numerous times and each time, they surpassed expectations. The service is always good. The room is spacious; bed is very comfortable; bathroom has a great rain shower and buffet breakfast has probably one of the most extensive choices in Bangkok. The last time, we tried Uno Mas restaurant, food was delicious, great sangria and best of all, a view of entire city. We will definitely come back for more." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.076122672508214, "helpful_class": 0, "review_text": "I stayed at Avani Atrium bet. 17-20 May'15. You imagine every possible need that a traveler may have, and Avani has a solution for it in place already.Plus point: they have a free luggage service to take care of your luggage, in case you have checked out and want to use the spare time until ur flight to go around the city. All this without the need of extending the checkout time.." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.584884994523548, "helpful_class": 0, "review_text": "Too Noisy!We were put on the 2nd floor, room 203 and could hear all the road traffic because the windows are so thin plus the hotel seemed to have an event every evening with music lasting until 12pm weekdays and 2am on weekends. In the end we had to ask to be moved to another room." }, { "user_review_posted": 21, "user_total_helpful_votes": 13, "expertise": 0.0028950783667760003, "user_cities_visited": 10, "review_days": 0.589813800657174, "helpful_class": 0, "review_text": "this is a great hotel in foggy bottom. The room is clean the staff is very friendly. There are lots of European visitors. It is within walking distance to the Mall and Smithsonian Museum and a stone throw from Kennedy Centre and Watergate Hotel.We really enjoyed the restaurant and the owner." }, { "user_review_posted": 157, "user_total_helpful_votes": 55, "expertise": 0.0015904240029620002, "user_cities_visited": 53, "review_days": 0.052026286966046005, "helpful_class": 0, "review_text": "We stayed at the a kinzie for three nights. We had a suite as our daughter was with us which comprised of a large sitting room area and a separate king size bedroom. The decor was modern but elegant . Room was clean as was the bathroom.Breakfasts were included and served on each floor- this was new idea that I had never experienced. It was a self service breakfast with everything you may wish for - boiled eggs, cereals, croissants, jams,bagels,cheese,butter,fruit, all those of teas and coffee as well as yogurts.All the staff were friendly,helpful and made you feel right at home.The only negative is check that your bed is actually properly made as I discovered that only the top bits were smooth and the rest of the bed was still crumpled from the night before...not a good thing in my view.Our room was on the first floor which we found to be noisy and lacked privacy as the blinds would have to be completely shut to avoid the opposite building from looking in. Although the whole look of the room was great with the blinds perhaps a curtains could be considered to allow for privacy." }, { "user_review_posted": 8, "user_total_helpful_votes": 1, "expertise": 0.0004965243296920001, "user_cities_visited": 27, "review_days": 0.866922234392113, "helpful_class": 0, "review_text": "Just stayed 2 nights in this hotel. The location is brilliant! The hotel is very basic but very clean. They have iron and hair dryer in the room, not safe deposit box. You can leave your luggage before check inn and after check out , which is a big plus! Definitely would recommend this hotel staying in Washington! Walking distance to many attractions and restaurants. One block from the subway!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.07228915662650601, "helpful_class": 0, "review_text": "The Hotel was not very clean. The Carpet in the rooms and the hall was badly stained. The walls in our room was dirty and gross you did not want to touch them. The staff were very nice and the hot tub pool area was nice. The breakfast was just basic continental breakfast, but they run out of fruit and yogurt and never refilled anything." }, { "user_review_posted": 16, "user_total_helpful_votes": 10, "expertise": 0.0029239766081870003, "user_cities_visited": 38, "review_days": 0.419496166484118, "helpful_class": 2, "review_text": "We loved our stay at this hotel !!! The breakfast was amazing: cook to order omelets, fresh fruits, rice, potatoes and salad in addition to most delicious pastries daily. They have a limo cab too, which was fun to ride, for the same price as the regular taxis. Hotel's location is perfect - in the heart of Waikiki. Every Friday they have fireworks on the beach and there are weekly dancing and singing shows on the green behind the hotel. The only thing I want to mention is that this part of Waikiki beach closest to the hotel has a very thin strip of sand with a very rocky bottom. If you walk 10-15 min further - there is a much better beach for kids and family. That is what we ended up doing. Overall, I would recommend this hotel very highly. We had amazing time and would stay there again." }, { "user_review_posted": 682, "user_total_helpful_votes": 672, "expertise": 0.004673379533231, "user_cities_visited": 300, "review_days": 0.869112814895947, "helpful_class": 1, "review_text": "Villa Florence is a hotel full of character and certainly one that draws upon the modern and esoteric elements of the city of San Francisco. From the larger-than-life ostrich poised in front of a tangerine quilted backdrop to The excellent handmade cocktails cert every night during happy hour from 5 to 6 PM in the lobby bar, there are little touches hear that could make this hotel great.The rooms are a decent size given the very central location and price points for the hotel. We had a twin room which comfortably since two double beds; there is also a separate built-in wardrobe that also stores a very large suitcase. The bathroom is indeed very small but Squeezin a full-size both type as well as a shower, toilet and sink. It is certainly a bathroom the only allows for one person at a time.The room is warm, the Wi-Fi is first, the TV is large and perfectly functional and there is a well-stocked minibar available. The lighting in our room was largely artificial as the windows have French shutters that restrict the light and, in any event, the room only faced onto a wall of other rooms in the hotel. If you enjoy natural light that you may want to ask for a room that specifically looks out onto the street if this is available. I sense that originally this is somewhat of an older hotel as the rooms are not exactly soundproof; I could hear each time someone above me was moving as well as people walking up and down the corridor in front of the room. If you are a light sleeper this is something that you want to take into consideration when staying here.At the time of this review, TripAdvisor does not mention that there is a fitness centre or gym here. Indeed there is one available on the second floor which is a decent size and thoughtfully equipped. I have certainly been to worse gyms in larger hotels with fancier brand names.The location speaks for itself. Union Square is surrounded by some of the best shopping in San Francisco and you are within striking distance of Chinatown, market Street, SOMA and of course the BART. There is also a handy Walgreens moments from the hotel that also stocks decent breakfast items and snacks.The staff there are quite friendly and more than happy to help out and ensure that you have a great experience. This was evident from the check in with the chatty reception who was keen to let us know what was in the area. The bartender in the evenings certainly holds his own chatting with everyone at the bar while making drinks.When I come back here and stay again? The hotel has a lot to offer and given the relatively modest price points for the location, it is indeed hard to beat. The reception told us that at the time of checking in and therefore at the time of this review, the hotel have just taken on a new management within the last week. To that end, if the new management can make adjustments to modernise elements of the hotel (including some soundproofing) whilst retaining the idiosyncrasies, the service quality and price point: this hotel would be an excellent stay." }, { "user_review_posted": 162, "user_total_helpful_votes": 97, "expertise": 0.002796610284932, "user_cities_visited": 134, "review_days": 0.387732749178532, "helpful_class": 0, "review_text": "We spent one night in Honolulu after a fantastic week on the north shore. I had been curious about this hotel since it's opening as The Edition. It was a disappointment - the room design has flaws that modern design hotels often have, not enough towel hanging space, not enough outlets, square footage on the small side (we were in a harbor facing suite). The menu lacked common modern progressive touches - didn't cater to dietary restrictions such as gluten free or dairy free options, didn't have fresh squeezed vegetable juices or green juices on the menu. That said we ate very tasty rib eye steak for room service dinner.I loved the \"Lather\" brand toiletries provided - all natural organic products with a gorgeous lemongrass scent.The bed was pleasantly firm, linens crisp, high quality.Over all the design was uninspiring minimal modern white. Nothing offensive but nothing inspired - clean simple fine.We had our daughter with us, they provided a crib and a set of Johnson and Johnson baby toiletries which was nice.We received a free upgrade because the staff were kind - we arrived for a last minute reservation after a cancelled flight, were exhausted, had our baby with us and were scheduled to depart the very next day. All we wanted was to be comfortable for a night then catch our plane. All of the hotel staff were efficient and courteous in every department we communicated with." }, { "user_review_posted": 121, "user_total_helpful_votes": 30, "expertise": 0.001093356604776, "user_cities_visited": 22, "review_days": 0.565169769989047, "helpful_class": 0, "review_text": "We have stayed at the Palomar numerous times. From the minute you arrive the staff goes out of their way to make your stay enjoyable. You can\u2019t beat their social hour each night where wines are featured. Each morning coffee and tea is provided for several hours. The rooms are modern and spacious. The views are great from the upper floors. It is one of the few hotels that is dog friendly. This past weekend was a pug destination weekend for area pug owners. It was great seeing all of the dogs and their owners in the lobby and during the social hour. Surprisingly we never heard a dog bark during our whole stay. The hotel is centrally located and within walking distance of many of the main attractions in the city. Definitely give this place a try, I don\u2019t think that you will be disappointed." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 3, "review_days": 0.118838992332968, "helpful_class": 1, "review_text": "We just spent 3 nights in the Hotel Drisco at the end of a 3 week trip starting in Vancouver and ending in San Francisco. We loved it. We are a family of 5 so we opted for a two bedroom suite on the fourth floor which gave us plenty of room. The hotel is spotless, the views from the 4th floor are amazing, the staff are so helpful and approachable, the breakfast delicious and plentiful. Hotel Drisco is in the neighbourhood of Pacific Heights which is by no means in the centre of it all but that suited us perfectly and it's only a short walk through beautiful streets to get to the nearest restaurants and shops. We will definitely stay again. Thanks for a relaxing 3 days." }, { "user_review_posted": 32, "user_total_helpful_votes": 14, "expertise": 0.002013682003751, "user_cities_visited": 40, "review_days": 0.020262869660460002, "helpful_class": 1, "review_text": "In my opinion the pictures of this hotel are deceptive. It's a very nice property but in the pictures it looks fresh, remodeled, and new. That being said - I am not disappointed I stayed here. The room was very nice but the hotel is very old and because of that is shows wear. I was expecting to have a walk in shower and we only had a tub/shower. Again - not a big deal but for the price point I was expecting something newer and nicer. The lobby is very nice and apparently president Obama enjoys staying here as well (no thanks!). The bed was extremely comfortable and the room seemed to be very clean.All in all - I don't know if I would stay here again but I'm not upset I did for at least one time." }, { "user_review_posted": 13, "user_total_helpful_votes": 40, "expertise": 0.014827829127729002, "user_cities_visited": 9, "review_days": 0.707557502738225, "helpful_class": 0, "review_text": "I stayed at Holiday Inn when I visited Air and Space museum with my Son and his school friends for a conference. Holiday inn is a functional city hotel with most of attractions / restaurants within walking distance. The onsite parking is very expensive but that is what you expect in the city like Washington DC." }, { "user_review_posted": 408, "user_total_helpful_votes": 103, "expertise": 0.00111528667519, "user_cities_visited": 201, "review_days": 0.027929901423877003, "helpful_class": 0, "review_text": "Mary Skoubis the concierge was outstanding! She connected with us as foodies and people who like to experience our locale and she provided fantastic recommendations. We did everything she recommended.We had some loud neighbors next to us one night and within about an hour, it appears that the hotel had sent someone up to the room and the next thing we knew, those people were quiet. Even so, we did mention this to the desk staff to find out if the people would be back the next night--we would move if so. It turns out that the people were gone but we were still given coupons for use at a Drake bar or breakfast. Unfortunately, the coupons weren't clear and only indicated breakfast so we needed to do some running back and forth between bar and front desk to get this cleared up.The location is great--the Drake is close to quite a number of activities and restaurants.One disappointment: every time we entered the hotel at the street level, we were not greeted by the bell staff. We didn't need any help; just a friendly greeting but they were too busy talking to each other.Another disappointment: On our last day, we wanted to store our bags with the bell captain so that we could do things during the day and then grab our bags before heading to the airport. No one from the bell staff was present at the captain's stand. Another person with bags ahead of us was handled by one of housekeepers who happened by. She then found a manager and discussed the situation with him and he told her that she didn't need to keep storing luggage and she could go back to her normal job. And then he walked away without addressing us at all! We would have waited for quite some time without the intervention of the concierge. She saved the situation but that is not her job.We will go back but our expectations are tempered somewhat." }, { "user_review_posted": 29, "user_total_helpful_votes": 12, "expertise": 0.0018985872836500002, "user_cities_visited": 13, "review_days": 0.057502738225629006, "helpful_class": 0, "review_text": "When my family and I arrived at Parc 55, no bellman was available, but an empty luggage cart was right where we needed it. So we loaded up the cart and started into the hotel. The bellman stopped us and said we couldn't push the cart. We indicated we were in a hurry to get to our room, so that we could make our dinner reservation on time. The bellman still wouldn't let us use the cart on our own. He also indicated he was not available to help. Several other bellmen were standing there but also not helpful. They offered to store our luggage for us. We were not comfortable with that, so we grabbed all of our things and personally hauled them to the room -- including 3 large suitcases, wine from Napa and various other items and bags. It was the rudest introduction to a hotel that I have ever had. The room was fine, but the taste left in our mouth was disgusting! Never again!!" }, { "user_review_posted": 90, "user_total_helpful_votes": 61, "expertise": 0.003180207682028, "user_cities_visited": 63, "review_days": 0.5279299014238771, "helpful_class": 0, "review_text": "Stayed 5 nights in this fantastic hotel in a deluxe king room overlooking the Circle. Room very spacious. Big comfy bed; spacious bathroom with hot and powerful shower \u2013 very important. Coffee machine in room with coffee pods. If you drink tea take your own plus kettle \u2013 we did. Check in speedy, asked for a refrigerator and 10 minutes later it arrived. One day we had no hand towels, asked at reception \u2013 4 hand towels very quickly delivered. Reception staff brilliant. Tina went above and beyond the call of duty, won\u2019t tell you why \u2013 everyone will want a slice! Note to Manager \u2013 put Tina on a Management Training Course she is a natural with people and is an asset to your company. Hotel opposite subway, two stops down line Metro Centre where you can change to most if not all the other lines. 20 minute walk to White House. Had a meal in hotel restaurant one evening, absolutely delicious, hubby said he ate the best steak ever, and similar prices to local restaurants. Only downside is the metro station is next to Krispy Kreme, couldn\u2019t resist just the one every time we passed! Didn\u2019t manage to do everything we wanted to do so will definitely stay here again next time we are in Washington DC." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.546002190580503, "helpful_class": 0, "review_text": "Great neighborhood. Two blocks from Red Line VanNess stop. Very helpful and friendly front desk. Room was good. Better lighting in bathroom needed. Ladies bring a mirror or you will not be able to see what your makeup looks like," }, { "user_review_posted": 327, "user_total_helpful_votes": 169, "expertise": 0.002398770954659, "user_cities_visited": 448, "review_days": 0.133625410733844, "helpful_class": 0, "review_text": "This is a very nice property, with a good location, close to the city center, very close to the convention center, and pretty close to the waterfront. The hotel has Easy access to many of the great restaurants in Capital Hill. Overall the hotel rooms are clean and modern. One thing I did not care for (and never have anywhere) is this hotel had the shampoo and conditioner mounted on the wall. This may be a greener option, but in my mind it only belongs in cheap roadside motels. It makes any hotel loose a rating in my mind, it just cheapens it.Pros:Nice comfortable beds and pillowsstaff is friendlyrooms are modern and clean but normal in designgood locationcons:valet parking is a bit priceycheap wall mounted shampoo and conditionerInternet speeds are decent and included with your room. Speed averaged 4.25 mbps. Overall I would stay here again and this is a very nice hotel." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.851588170865279, "helpful_class": 0, "review_text": "The room had roaches and ants. The ground of the shower was dirty and water went everywhere. Unfortunately we were by the elevators and you can hear it going up and down from the room. The location is good but I wish we stayed somewhere else." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 5, "review_days": 0.9512595837897041, "helpful_class": 1, "review_text": "I\u2019ve read a lot about this hotel so was very excited to come.I had to wait to check in as there were not enough staff behind the desk which was frustrating as I had just completed a 7 hour flight. The lobby and restaurant on the ground floor are good but the service is slow-having to ask 3 times for a coffee and be told there is no lemonade (they served me a lemonade earlier) is not a great impression to make.The rooms are very good but it\u2019s frustrating to be disturbed when I pushed the do not disturb button.People should be very cautious about the construction work right next to the hotel. It\u2019s noisy and spoils sunbathing on the beach.The hotel fails to live up to the hype, while it\u2019s not a terrible hotel nor is it the best" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.068455640744797, "helpful_class": 0, "review_text": "Love this place - fun, funky, clean, up-beat, super close to lots of great restaurants & stores. My only hesitation in recommending would be that it's probably not a good fit for someone who is very button-up/conservative; I think another reviewer put it as \"not for gramma.\" For anyone who appreciates a hip vibe, ACME Hotel is awesome!" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 124, "review_days": 0.15553121577217902, "helpful_class": 0, "review_text": "From the moment we walked in to check out, everything was AMAZING. Orlando went above and beyond for our friends birthday, the room was large and beds were comfortable. We ate at chambers for brunch, great staff! Cannot wait for our next trip!The security was also very kind to escort out an unwanted guest and the cleaning stuff were kind and thorough." }, { "user_review_posted": 30, "user_total_helpful_votes": 13, "expertise": 0.001993453234764, "user_cities_visited": 23, "review_days": 0.29025191675794004, "helpful_class": 1, "review_text": "This hotel deserves an A in my book. It offers luxury accommodations at a reasonable price, has a convenient location, with friendly and helpful staff. The room itself was large and well-appointed, with a commanding view (21st floor) of the city. Restaurant food was good, with both eastern and western menu items available. What could possibly be improved? Well, the pre-cooked fried eggs on the breakfast buffet were stone cold: they need a hot plate and heat lamp. Otherwise, it is hard to find fault here. Definitely will stay here again." }, { "user_review_posted": 417, "user_total_helpful_votes": 157, "expertise": 0.0017175270045460002, "user_cities_visited": 53, "review_days": 0.7371303395399781, "helpful_class": 0, "review_text": "Here in SF for a conference Hilton Diamond so wantex Hilton benefits but also to avoid supermarket style Hilton SF Union Square Good location easy walk to Moscone Centre andshopping precinct Reasonable foid inExec Lounge but dissapointing alcohol only available on request. MUSAK in elevators irritating but hey how long are you in the, lift for! Reminds me of a Swiss hotel where it is not luxurious but basic qualityRoom is serviced efficiently and promptly Aircon for during day and heating for evesNice gratis upgrade to 27th floor with balcony and city views Breakfast in restaurant good and free for Honors Gold and Diamond as at Waldorf Astorialifts inefficient and latest checkout as Diamond is 2pm otherwise there is a half day chargePhones to Guest Services constantly unanswered so if you need anything easier to go downstairs" }, { "user_review_posted": 63, "user_total_helpful_votes": 70, "expertise": 0.005283999656723001, "user_cities_visited": 526, "review_days": 0.69934282584885, "helpful_class": 1, "review_text": "We booked a 2 bedrooms suite for 2 nights. Our plane arrived early in Seattle and we arrived at the hotel around 09:00 am.Our room was not ready, which is understandable. We were told that the room would be ready at about 11:00 am. We went for a walk and came back shortly after 11:00. We had to wait until 01:00 pm to eventually get a room \u2013 that is after the young lady at the check-in had told us that the previous guests had just left the room when we returned.Then the staff continued to come with different but always misleading information.The room itself is fine. The facility is what we can expect from a Four Points, but the service, especially front desk and housekeeping is probably the worst I have seen in a Starwood property anywhere.In the next morning, we discovered that there was only 3 towels in the bathroom (this is a 2 bedrooms suite and our reservation clearly mentioned 2 adults and 2 children). Then when we left in the morning, I discovered that the safe was locked. This is after it took more than 1 hour to prepare the room.I wonder what preparing the room mean in this hotel. Doesn\u2019t it mean to check that the room is ready for the guests to use it ?Then, when I went to report these service incidents, I questioned whether there was any form of quality control in the hotel and the person who introduced himself as \u201cduty manager\u201d did not have any idea of the concept. I was told that I had to request beforehand if I wanted more towels.That\u2019s right \u2013 according to them \u2013 you have to request in advance if you want more than 3 towels for 4 guests. How preposterous is that ?Then today, when we came back from our excursion at about 04:30 pm (we had left the room at about 09:00 am), the room was not made up. No one had bothered to service it.I was told, again, that I had to request if I wanted the room to be serviced at a specific time.That\u2019s right, if you want to get absolutely basic service in this hotel, you have to request for it. It does not happen if you do not request beforehand or complain.This is a very strange concept in hospitality management." }, { "user_review_posted": 26, "user_total_helpful_votes": 42, "expertise": 0.007732199390590001, "user_cities_visited": 12, "review_days": 0.88170865279299, "helpful_class": 0, "review_text": "Great hotel, enjoyed the stay and the breakfast was quite nice, the buffet is only at weekend, but there is coffee free in the morning and also there a great grab and go place for drinks and food downstairs.In the evening it was great for drinks and music was upbeat.. bar was nice and good mixture of people, we stayed until 1am and then hit a few clubs and bars downtown.." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.094742606790799, "helpful_class": 0, "review_text": "First off the location of the Handlery was excellent 2 min walk to union square to get tour buses/cable cars etc, could not fault this! Arrived after a 11 hour flight from Ireland to be told we were being upgraded to a deluxe room which was a welcome surprise and very much appreciated! however, despite the deluxe room it was still rather on the small side, not a lot of cabinet space in the bathroom and we had no view,just looking into another building which was disappointing. housekeeping was excellent, regularly changed towels and room was always immaculate. breakfast in the daily grill was an excellent extra and was delicious! wifi fast and reliable! overall, a good stay!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9463307776560781, "helpful_class": 0, "review_text": "Unfortunately was unprofessional once I arrive they ask for payment . The cars that my company payed for wasn\u2019t the same as paid each day was changed different. While having privacy alert they went inside my room and clean it ???" }, { "user_review_posted": 174, "user_total_helpful_votes": 39, "expertise": 0.000977829522842, "user_cities_visited": 52, "review_days": 0.537239868565169, "helpful_class": 0, "review_text": "The Grove was a great little off the beaten path hotel that we were pleasantly surprised to find. Customer service was excellent-from the night man to the morning after gentleman.Rooms don't have a microwave but you are welcome to use the one in the lobby. The room is very spacious and there is a Trader Joes, we were able to walk to a few blocks away without being worried of anything.In the evening, there is a upper floor fire pit you can hang out on. We would definitely stop by in the future if in the area." }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 6, "review_days": 0.9096385542168671, "helpful_class": 0, "review_text": "We stayed in 4 different hotels on this trip and this was my favorite. The old building has been beautifully redone. The service was great. The pool and beach were small but not bad for being in the city." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.6308871851040521, "helpful_class": 1, "review_text": "Imagine spending your honeymoon in a room with mantaince personal going in and out almost constantly. How about constant rock music blasting outside your room till 1 am everynight. Maybe rude service from basically everyone you deal with sounds nice. How about paying 8.99 a day for internet, that doesn't have speeds better than dialup, and only 1 device per charge. Horrible food in the restaurants. Beds with virtually no blankets, no shampoo in rooms, I could go on and on. Right now stuck in room waiting for mantaince with a part to fix the heater. Would rather be enjoying our honeymoon. This place is a nightmare. No resort fee is not a good enough reason to have a terrible vacation/Honeymoon." }, { "user_review_posted": 123, "user_total_helpful_votes": 40, "expertise": 0.001468492010309, "user_cities_visited": 58, "review_days": 0.41621029572836804, "helpful_class": 0, "review_text": "Yes this is one of the older property's in Las Vegas. We had a nice stay here and the room was clean and the bathroom was also spotless. We didntnplay the casino , as we were there for a concert. But we enjoyed the stay, staff was very nice ." }, { "user_review_posted": 124, "user_total_helpful_votes": 125, "expertise": 0.004783718273163, "user_cities_visited": 36, "review_days": 0.029025191675794003, "helpful_class": 0, "review_text": "This has been my go to hotel since the Westgate fka LVH fka LV Hilton ceased their Hilton relationship. I have been traveling to Vegas more than usual the past year for business and pleasure and have had six or seven stayed in the past 12 months.Front Desk staff is great, especially John. Check in is always fast.I appreciate how late the pool is open during the season, a lot of times I don't get to the hotel until around 9 and it's nice being able to go down and get in a quick swim to unwind or nice being able to go for a swim after my meeting or dinner without being rushed (a lot of vegas hotel pools close at 6 or 7).I appreciate the changes they made to the elevator a couple years ago requiring a key card in the elevator to access guest floors, I wish more hotels did that. I also like being able to be up to my room in a matter of one or two minutes after walking through the main door instead of making a long walk through a smoky casino.Very fast walk to the Westgate monorail station. Biggest drawback is location, it's not right on the strip so plan on taking the monorail or cab. If you rent a car there is plenty of free parking in the lot out front. Another drawback is that sometimes it takes 10 minutes to get a cab so if you are going to the airport allow extra time since it can take a while for a cab to arrive unless there happens to be a cab that dropped someone off waiting. Or you can walk a few minutes to the Westgate and just grab one there seeing they have a taxi queue there.I really like the rooms and the in room washer and dryer in the one bedroom suites is great if you want to pack light or eat in your room." }, { "user_review_posted": 37, "user_total_helpful_votes": 10, "expertise": 0.001201797626822, "user_cities_visited": 22, "review_days": 0.23439211391018602, "helpful_class": 1, "review_text": "Where to start? Been traveling to Vegas on business for 20 plus years and I have found this to be the best non gaming hotel in Vegas. I was greeted warmly by Linda on check in and she was sure to thank me for my gold membership. You know they offer valet parking only which is wonderful. Remember to tip the kids a few bucks, so many people don`t but to each his own. They smile warmly regardless. The room (studio) is clean and house keeping does a great job. I leave them a few bucks each day and they leave me little thank you notes, very cute. I had a few disappointing meals on the strip and have been dining in the hotel. The staff is awesome. Yuliea (my waitress) had made several recommendations all of which have been great. I did have an issue with the hot water not being very hot. Roy from engineering came right up to the room and adjusted the water so it was hot. Easy walking to strip and miracle mile mall. Also the kids working the breakfast area serving coffee and breakfast sandwiches are fantastic. They are cheerful, friendly and attentive to details. Food is quick and good. I am still checked in but wanted to write a review before I am to busy. I heard the pools and top floor lounge are nice but I have little time since I am here on business. Everyone at the Grand Chateau should be proud of their service. It shows!" }, { "user_review_posted": 14, "user_total_helpful_votes": 9, "expertise": 0.0030106713324190002, "user_cities_visited": 12, "review_days": 0.542716319824753, "helpful_class": 0, "review_text": "The staff and overall level of service is much more like a three star hotel (e.g., Courtyard, Holiday Inn). The hotel doesn't even offer brewed coffee for its most loyal customers. The rooms are economically updated (cheap), and the non-smoking rooms need to be steam cleaned." }, { "user_review_posted": 63, "user_total_helpful_votes": 24, "expertise": 0.0017391487103500002, "user_cities_visited": 27, "review_days": 0.147864184008762, "helpful_class": 0, "review_text": "We stayed in this hotel luckily just for one night ! If you are used to the luxury of a Four Seasons hotel better find another hotel in San Francisco -not that easy by the way in this city- because there is nothing special about this hotel except for the location.The lobby is on a higher floor but when you enter this floor everything is outdated , old furniture , no flowers , no nice smell , nothing , just a cold area. Only after reminding the very nice receptionist we are very frequent FS guest we got an upgrade ....nothing special by the way ...better view ...buildings and buildings.Four Seasons where is your special treatment for frequent guests ????The room was also nothing special and definitely needs to be refurbished ( they say it is planned but something I also hear in FS Bev Hills but nothing happens ) and updated in terms of technology. My wife visited the \"Spa & Pool\"...she returned to the room quickly because the spa & pool were in a sports club next door with terrible facilities ...why does FS send their guests to this very poor massive sportsclub ??The room rate for this terrible stay was USD 800 ( incl USD 100 city tax ) and to be honest this is a true ripoff . I do not mind to pay these kind of fares but then for a top quality facility like for example FS Hong Kong or FS Park Lane in London that are also city hotels but with excellent top class rooms , facilities and staff.Shame and really advice to avoid this hotel and to be honest also San Francisco has lost it's glamour." }, { "user_review_posted": 35, "user_total_helpful_votes": 18, "expertise": 0.0023864693179480004, "user_cities_visited": 27, "review_days": 0.691128148959474, "helpful_class": 0, "review_text": "We enjoyed our stay at the D Hotel. Helpful, courteous staff, close to Fremont St. and loose slots-what more could you ask for in Las Vegas. Our room was clean and spacious. There was a nice choice of restaurants. The Andiamo Restaurant was outstanding! Our steaks melted in our mouth! The casino is just the right size. Not too big with nice wide aisles for those of us using a walkers or assistive devices. Be prepared for some late night noise if your room faces Fremont Street side. It is a great view, just remember Las Vegas is a party town and the party goes on late into the night! It didn't bother these two senior citizens! Party on, Vegas!!!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.484118291347207, "helpful_class": 0, "review_text": "From the moment I checked in, I had a pleasant experience. The young gentleman that helped me, Eric Davis, was extremely helpful and even came to the room when we had trouble getting in. He was helpful, polite, and very accommodating. I have stayed at this hotel before and was happy. This time, the service exceeded my high expectations! I will definitely stay here again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.25027382256297903, "helpful_class": 0, "review_text": "Our hotel room #621 was wonderful. It was actually like having a one bedroom apt right in D.C. Wonderful upgrade to our reservation. We had a great vacation, and the hotel staff was courteous, attentive and very helpful with any need. Great food at the restaurant too. Thanks for the great memories. Got to see the cherry blossoms, so lovely. We will definitely stay here again on return trips and I would highly recommend. Only .5 miles to Lincoln Memorial . . . . so much to see . . . love D.C. Whole Foods and metro station 3 short blocks." }, { "user_review_posted": 26, "user_total_helpful_votes": 10, "expertise": 0.001756932243526, "user_cities_visited": 15, "review_days": 0.35596933187294605, "helpful_class": 0, "review_text": "An example of a poorly-thought-out mix of old & updated is in the bar/lounge area: You sit down and are handed enormous, hard-to-hold iPad-type tablets, with displays and videos of drinks & snacks - but you can't order from the tablet! A waiter has to be flagged down, just like the \"old days! Similar situation at breakfast.Very small rooms, lacking period/historical detail: Updated with cheap, \"new\" & generic mid-range hotel look." }, { "user_review_posted": 56, "user_total_helpful_votes": 27, "expertise": 0.0022304188143310003, "user_cities_visited": 18, "review_days": 0.6029572836801751, "helpful_class": 1, "review_text": "Trending hotel, in the heart of San Francisco. Walking distance to Union Square, Moscone, and tons of shopping. Room was clean, recently remodeled, with great views of the city. Hotel lobby bar staffed with friendly and prompt staff." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 3, "review_days": 0.33844468784227805, "helpful_class": 2, "review_text": "We rented a condo here for a month because of its convenient location. When we arrived the condo wasn't available. A previous guest's children had backed up the toilet and flooded the apartment. Fine, understandable even. But we had to request an upgrade before they showed us to a comparable room - it was like apartment hunting after arriving at 10 pm after an international flight. Then when our original condo was ready, they rented to someone else before finally informing us so we could move in. Even then I found globs of feces on the bathroom cabinets! The last straw has been the mice. They put out traps after we saw the first one. Didn't catch anything and we just saw another. The response from the front desk - \"What do you want us to do?\"We'd leave if we didn't have 12 large boxes of belongings (we're in the process of moving) and six suitcases." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.458378970427163, "helpful_class": 1, "review_text": "We are from Brooklyn, and love the vibe of a city both on vacation, and at home. We truly love to get to know the locals on a personal level, and avoid all of the touristy mishigas. The Modern is both an Oasis from the craziness (and tourists) of Waikiki, but is also steps a way from all the touristy action if that's something that interests you. We spent a morning walking from the hotel all the way to Diamonad Head - a must if you love hiking and/or beautiful views - and was about a 3-4 hour adventure all-in. I recommend paying for a cab or renting a car and getting lost on Makua Beach in the NW corner of the Island of Oahu. Head 15-20 blocks back towards the mountains and go to some real bars and restaurants off the beaten path. You will not be disappointed if you do so.The hotel is situated right on Waikiki Beach, tucked behind a marina. I recommend dipping in the Sunrise Pool, as no children are allowed, and at some points during the week, it was just us and the great bartenders/service staff. Virginia was outstanding, and the only person who still stands out 7-months later while writing this review. Ask the staff for local places they recommend outside of the tourist zone!All-in-all this was an unforgettable vacation at an unforgettable boutique hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.521358159912376, "helpful_class": 0, "review_text": "Very pricy hotel, rooms are small, old! The location is ok, the restaurant is poor, our room is not ready when we arrive after 14:00. We booked a room with two beds, but when we checked in, our room was not available. We had to sleep in one bed which was very uncomfortable. The first night sleep was totaly upset by this" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.919496166484118, "helpful_class": 0, "review_text": ">housekeeping work need to improve, the empty bottle of shower gel / shampoo...kept found on the shower room, which accumulate from day 1>the furniture found broken, especially the chair. It is dangerous to use.>check-in progress is smooth but front desk colleagues forgot to provide the coupon which was guarantee to be given after the room reservation under official web site.>the communication between reservation and front desk is not good. my record of limousine reservation cannot be found at concierge. further follow-up by concierge colleagues is required." }, { "user_review_posted": 78, "user_total_helpful_votes": 101, "expertise": 0.006176140237709, "user_cities_visited": 30, "review_days": 0.9014238773274911, "helpful_class": 0, "review_text": "This place was absolutely 1st class all the way. From check-in to check-out. The location in downtown Chicago was perfect. It is located next to the river and the magnificent mile. The suite was huge with an incredible view. Staff were friendly and helpful. Concierge was helpful and informative. I can\u2019t say enough great things about this hotel. I did not get a chance to try the spa, but will next time." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.59090909090909, "helpful_class": 1, "review_text": "Noisy room. We were placed on level 9 seaside, we requested to be moved up or carpark facing but was turned down.We have stayed at Hilton Garden Inn Waikiki beach and absolutely loved it but this time around whole experience was different.Even staff were very friendly!!" }, { "user_review_posted": 57, "user_total_helpful_votes": 16, "expertise": 0.001252441486591, "user_cities_visited": 26, "review_days": 0.14457831325301201, "helpful_class": 0, "review_text": "We spent 4 nights at this lovely home in the Regent. It was like taking a step back in time being there. We would take in the neighborhood morning sights from the large second floor balcony before having coffee on the front porch. Breakfast options are extensive in the formal dining room, always with an excellent featured dish. At the day's end, sherry and a \"nosh\" are provided. A great way to end the day's activities.The staff was absolutely outstanding, professional, and friendly. Any and all needs are addressed immediately and professionally.We thoroughly enjoyed our stay.The Swann House has more than one wi-fi option. I found it advantageous to switch options depending upon where I was in the house." }, { "user_review_posted": 19, "user_total_helpful_votes": 20, "expertise": 0.005000087109531, "user_cities_visited": 10, "review_days": 0.7749178532311061, "helpful_class": 0, "review_text": "From the moment I attempted to check in, I encountered problem after problem. Firstly my booking had apparently failed because there was no availability for the room selected, even though I went all the way through booking process and had card details etc. confirmed by their website.I was told by an unhelpful person that the only room at that price was a quad dorm. I opted for this as it was late and didn\u2019t have the time to find another hotel.Breakfast in the restaurant in the second floor was way overpriced at $15 for a dry, egg and bacon sandwich. The coffee was ok to be fair, but there are much better options around the corner, such as Think Coffee.Overall, a disappointing experience which somehow ruined my image of great customer service in America!" }, { "user_review_posted": 36, "user_total_helpful_votes": 11, "expertise": 0.0013731043191480001, "user_cities_visited": 13, "review_days": 0.5093099671412921, "helpful_class": 1, "review_text": "While we had a spectacular view from our great room, we had some friends who's rooms were the size of a closet--and they were almost the same price?? Who does the pricing? The outdoor restaurant is fabulous and always yummy, but they have cut the staffing and it can be a very slow breakfast or dinner. The outdoor floor tiles are chipped and cracked, most things need a good polishing and painting, and the whole place is in need of a good renovation. The spa was also reminiscent of a very, old cheap Japanese spa. Towels were shredding, and it was creepy for friends who haven't been to the seedier parts of Japan. This hotel has great bones and the BEST view of Waikiki and the ocean. It truly is an aging gem. Hoping they will update soon." }, { "user_review_posted": 69, "user_total_helpful_votes": 27, "expertise": 0.0017894065214990001, "user_cities_visited": 748, "review_days": 0.5744797371303391, "helpful_class": 0, "review_text": "The hotel is nice if a little difficult to sort out how to get to, especially after a couple hours of driving due to cancelled and delayed flights. Due to a large CSO meeting at the property the check-in process was a little longer than I expected but it's a busy property and there were a number of us. Not a bad thing, merely an observation. The room was very comfortable and the staff was beyond excellent. One of them overheard my preference for strong coffee and they made certain the Nespresso machine was well stocked." }, { "user_review_posted": 41, "user_total_helpful_votes": 24, "expertise": 0.002731556610501, "user_cities_visited": 29, "review_days": 0.43373493975903604, "helpful_class": 1, "review_text": "The rooms are really huge, with separate living room, balcony, jacuzzi, equipped kitchen. The view is great. Loved the heated pool. The free valet parking is very convenient. Only downside is that it requires a small walk to the strip, not the best at night (but it could also be seen as an advantage, since the hotel is indeed very quite)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.512048192771084, "helpful_class": 0, "review_text": "Convenient to Chinatown. We ate the crap out of Lotus cakes and egg tarts. We had a fantastic view is the bay. I would stay again.Room service and restaurant were very pricey. Starbucks was half the price of one breakfast at the hotel. So we ate elsewhere." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.672508214676889, "helpful_class": 0, "review_text": "The employees generally were very friendly and helpful, and the hotel is in a great location. My room was clean and generally comfortable, but didn't meet my expectations of what a Westin would provide. Perhaps it's because this property is classified as a" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.287513691128148, "helpful_class": 0, "review_text": "It was a little noisy but that's to be expected in Vegas. Some of the staff was not very helpful but others were absolutely great. Donte thank you for being so good to us. Usually we are pressured into attending a timeshare presentation but this time we were offered and explained the process and gifts with no additional pressure. We really appreciated that!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5580503833515881, "helpful_class": 0, "review_text": "Very good location to get to the Seattle sights. Great restaurants within walking distance for breakfast and dinner. Adjacent to the monorail which was great because of the weather. The Chihuly Museum was everything I had heard and hoped it would be when I went to see it for myself. Enjoyed the Pike Public market and a very easy walk from the Westin. Go to Le Panier outside the market (close to the original Starbucks) the coffee is really good and the pastries are very French. Don't miss the soup dumplings at Din Tai Fung." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 52, "review_days": 0.256297918948521, "helpful_class": 0, "review_text": "Nice clean friendly hotel in the middle of the busy Chinatown district. Not cheap but good value. Breakfast expensive but has loads of choices.Cocktails aren't too bad either (wait till happy hour!)Well worth the effort to explore Chinatown, in the day hit the back street and in the evening the main road to sample the delicious street food.Highly recommend using the tourist boat which only costs 150bht for the full day. Can easily walk to the nearest pier." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5443592552026281, "helpful_class": 0, "review_text": "The room was exactly as described, really had an amazing stay. The location is central, although parking was a pain. The outdoor bar/cafe and pool were great. The hotel staff even brought a cupcake and card to celebrate my mom's birthday! Would stay here again" }, { "user_review_posted": 535, "user_total_helpful_votes": 421, "expertise": 0.0037100627899610003, "user_cities_visited": 346, "review_days": 0.07064622124863, "helpful_class": 0, "review_text": "Very welcoming hotel and centrally located with most attractions within walking distance. About 25-35 minute walk to the space needle and only a 5 minute ride back on the monorail. Pikes market was very close with plenty to eat and see.The rooms were very nice and had no issues. The lounge upstairs served breakfast for members but very limited for drinks in the evening. Overall a great stay at a nice hotel." }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 32, "review_days": 0.14074479737130302, "helpful_class": 2, "review_text": "I love this hotel! Great views with a sky bridge between towers on the 40th floor (i believe - ask check in to be certain of the correct floor) with breathe taking views of all of San Francisco. The rooms in this hotel are very spacious and the Bathrooms are very large. We had two rooms on the 41st floor and each one had a great view with multiple windows. The staff was exceptional and very helpful. The door man were excellent when asked to suggest a restaurant or directions. The front desk staff and concierge were also very informative and helpful. This hotel is in the Financial district but is a short walk to China town and the Farmers Market, etc... Uber is also always available for a small fee and a quick safe ride anywhere around the city. I will definitely plan my next trip around a stay in this hotel, it made our trip very enjoyable." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 4, "review_days": 0.6380065717415111, "helpful_class": 0, "review_text": "Great location close to khao san road. Good service as staff were very friendly and helpful. We went for our honeymoon and were surprised with a chocolate mousse cake that said happy honeymoon on it. Room had an awesome view of the river and was very clean. Pool was also clean. Only downside was drinks were expensive but that was to be expected at a high end resort." }, { "user_review_posted": 141, "user_total_helpful_votes": 86, "expertise": 0.00285080872036, "user_cities_visited": 81, "review_days": 0.679079956188389, "helpful_class": 0, "review_text": "I love staying at City Suites! They finished a renovation not too long ago and everything is updated. Not that it was bad before. The bathrooms have more storage space for personal items, the rooms are painted with new upbeat decor and the lobby area has large tables with lots of chairs to relax and enjoy the very nice complimentary breakfast. The location of City Suites is why I gave it a try more than 6 years ago. It is right at the Belmont Red Line stop. There are great neighborhood restaurants within blocks in addition to a Walgreens and a Target. The staff is dedicated to providing excellent customer service. I always feel like I\u2019m at home when I stay here and always look forward to another visit." }, { "user_review_posted": 18, "user_total_helpful_votes": 8, "expertise": 0.0020473966187300003, "user_cities_visited": 21, "review_days": 0.68236582694414, "helpful_class": 1, "review_text": "We had been for our annual holiday with my family to Greece and enroute had a stay over at Shangri la hotel at downtown Dubai.We checked into the hotel at about 2 am in the morning after covering a long flight from Venice, and were amazed to see a pleasant and smiling staff to greet us. They sensed how tiring the flight could be at that hour and further surprised me with all the booking formalities ready so that we could check into our suite and retire for the nightThe next morning had a sumptuous breakfast with unimaginable spread over and once again the entire staff comprising of chefs smiling and delivering what we desired.Even at the entrance of the hotel, the guard was ever-helpful to assist us with all kinds of travels we intended to cover in the day.The hotel is centrally located with 5 minutes of walk towards the metro and around 15-20 minutes by cab to reach the Dubai Mall so also the Mall of the EmiratesThe reception team were commendable that on our request for a late check out, they instantly obliged and made our stay ever so comfortable.Have an ever lasting memory of the hotel and it\u2019s worth every penny of your dirhams.Highly recommended for a luxurious and comfortable stay throughout.With this I\u2019m signing off.... ciao" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.91894852135816, "helpful_class": 1, "review_text": "It's an old hotel living on past glories. Avoid at all costs... and believe me, it will cost you.When we first checked in we were escorted to an old, drab room overlooking the hotel's noisy services, not the exterior harbor view room we pre-paid for. It was only after a lengthy dispute with management did they finally admit they oversold the hotel. I'd actually be fine if they didn't try to be sneaky about it and tell us before we checked in.We were promised an $80 breakfast credit per day as compensation, only to be told on checkout there was no such agreement. The manager simply stood there and lied to my face.The hotel has glamour, but no class." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.8001095290251911, "helpful_class": 2, "review_text": "This hotel is great! Staff, Nahid and Alenjanda were fantastic. Beds are comfortable. The view is Amazing, get a Bay Side room so you can see the Bay Bridge at night. Well worth the stop. This was my first stay here and I will definitely be back." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 5, "review_days": 0.742606790799561, "helpful_class": 1, "review_text": "This hotel was asked to book a king bed for us, the \"deluxe room\". Travel agent couldn't work this out they state you will have either a king or a queen but won't confirm this untill you are at the hotel.i have no idea which other hotel in the world does this ???Advice from DM was to call my travel agent. The truth is they have \"limited\" King rooms one cannot request this through a travel agent only through their website even when paying more for a deluxe room... confusing much?I had to be Brenda that asks to speak to the manager today and it was awful, they stuck us in some dodgy 2nd tower in a queen bed they are just not accomadating.Also they wanted to charge 450 US for a early check in WTF? Check in is for some reason 4pm in Waikiki our flight got in at 6am. Over it I feel because we are staying for an extended time they just don't care!Go elsewhere." }, { "user_review_posted": 33, "user_total_helpful_votes": 60, "expertise": 0.008716760454595001, "user_cities_visited": 41, "review_days": 0.08762322015334001, "helpful_class": 0, "review_text": "My husband and I stayed here for two nights. The location is quite good, fairly close to Union Square and the Powell Cable Car line. Walking distance to the market at the pier and AT&T Park.We had a King Room, it was a decent size, not huge but this is typical of San Francisco. Staff were friendly and helpful with directions.Overall it's an older hotel, has had some updating but could use a bit more. They do offer a free wine reception every night from 5-6pm which was nice. There is a restaurant attached but we didn't visit it during our stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.39430449069003204, "helpful_class": 1, "review_text": "I've been going to Hawaii regularly since 1989 & have always stayed on Lewers st, however this time October 2016 our usual hotel had been renovated & the price of the rooms had skyrocketed, so we booked here, and what a nice surprise when we arrived, staff were very friendly & helpful, the hotel is very clean & well maintained & the housekeeping staff are fantastic, very helpful, I will definitely be staying here on my next trip to Hawaii." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.670317634173055, "helpful_class": 2, "review_text": "The room was impeccable. We needed a roll-away bed for one night which was no problem at all. the bathroom and amenities did not disappoint. Room service and the food were excellent. Love the fresh flowers all over the hotel. Gorgeous. Loved the bar downstairs (Off The Record) Highly recommend this hotel." }, { "user_review_posted": 64, "user_total_helpful_votes": 23, "expertise": 0.0016343925852360002, "user_cities_visited": 50, "review_days": 0.083789704271631, "helpful_class": 0, "review_text": "I was in DC for work and stayed a few extra days for a girls' weekend. The location was great (easy walk to Capitol Hill or the Navy Yard metro), and I was impressed by the nearby restaurants. The rates were the best in DC. The room was ok. It was kind of small, and when I arrived, the toilet didn't work. That was ok, though. The worst part was that there is a church that meets DIRECTLY under the room we were in on Sunday mornings, so the bass started thumping early Sunday morning. Also, there was construction outside the window during the week. So, although the staff was fine and the location good, it was just a so-so stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.730010952902519, "helpful_class": 0, "review_text": "Not ready prepared our room when check in,no shower gel/ shampoo( only empty bottle in shower room) no slipper and extra bed (we\u2019ve given extra fee for these) After calling the front desk to arrange additional bathroom supplies. Bed very comfort. No bath tub in toilet.Breakfast ok but less staff more customer in Sunday morning, so very messy on that day.Walk ~8 mins to Nana BTS station, not recommend for small kids family because many bar between BTS & hotel.I come to Bangkok around ~20 time. This is our first time the front desk staff ask,need to return slipper when check out, but my friend didn\u2019t ask for the return.The policy is inconsistent and will not be visited again next time." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 12, "review_days": 0.35158817086527905, "helpful_class": 0, "review_text": "We stayed at the Palomar for three nights and it was an amazing experience - the hotel is located at a great area, lots of places to eat nearby. The hotel itself is very clean and has a very cool hip design, we absolutely loved our suite - we actually made our reservation through Hotwire, but as we came to check in and told the receptionist, Dannyboy - that we are traveling and on our honeymoon, he quickly upgraded us to the street view suite - which was huge and beautiful, and made us feel very pampered :)We had a bit of an issue with our toilet, but the second we told Dannyboy we had a problem, he sent someone Immediately to take care of it. Perhaps the only complaint I may have is the wifi, which was not really good.All in all - amazing hotel. Amazing service and staff, thanks Dannyboy for making our stay so comfortable!" }, { "user_review_posted": 40, "user_total_helpful_votes": 39, "expertise": 0.004623193203133, "user_cities_visited": 191, "review_days": 0.5443592552026281, "helpful_class": 1, "review_text": "I'm pretty amazed that any reviewers are positive about this hotel. It is old. It is dingy. It is out of the way. And my room smelled musty and of mildew. There is no AC.If you are desperate for a hotel room in San Francisco under $200, perhaps this is a fit for you. But be under no illusions: You get what you pay for." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.32092004381161005, "helpful_class": 1, "review_text": "I will never stay at another hotel in SF besides The Abri. The location was superb. Direct train from the airport, close to union square and to the civic center. Just next door is a lovely restaurant and bar. The member of staff who stood out was Beth. She was always so kind and accommodating, exactly what a travelling person looks for. When I told Beth she was excellent, she told me it was her first week there. That was amazing to me as she was spot on in every question we had. See you soon Beth" }, { "user_review_posted": 37, "user_total_helpful_votes": 27, "expertise": 0.003432429450304, "user_cities_visited": 26, "review_days": 0.126506024096385, "helpful_class": 0, "review_text": "I have mixed feelings about this hotel. The rooms are cool. I like the minimalistic design aesthetic. The washroom, however, was tiny. Like the smallest I've ever encountered. Previous reviewers had mentioned noise problems. That didn't really bother me - we were on the second floor and managed fine. Check in was a bit of a hassle because they didn't have a 2 double room until 3:40, even though check in was supposed to be at 3:00. The manager didn't offer a good explanation for the lateness and wasn't very accommodating. The staff was varied as a whole. Some looked like they were just there to get through their shift and collect their wage. However, we had someone from the front desk come to our room at midnight to fix the air conditioning and he was great. The shopping area around union square is really nice and top-end, however, just a few blocks the other way you are liable to encounter some \"interesting\" characters. In sum, it's a small hotel that does not focus on providing excellent service. I would look elsewhere on my next trip to San Francisco." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.30284775465498304, "helpful_class": 1, "review_text": "I booked a room at the Palms for a little staycation in celebration for my anniversary. I was impressed with the online deal on the room. The Ivory Tower was modern and stylish. We were roomed in a spacious corner room on the 25th floor with panoramic views of the Strip.Jordan was wonderful at check-in and made us feel welcome and special. We were spoiled and really appreciate Mr. Damico's attention and the quality of his hotel's service. There was a bottle of champagne and chocolate covered strawberries sent to our room for our anniversary! ...I have been showing off many pictures I took, and I look forward to staying at the Palms again.Rico was a great server at Social bar... we really enjoyed a few unique whiskeys. The burgers were tasty at Cafe 6 and it was totally worth the trek... the spicy chicken sandwich, burgers, waffle fries, and macaroni and cheese were all so delicious!I look forward to checking out the spa and pools next time I stay. The Palms is fantastically awesome in my book!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7409638554216861, "helpful_class": 0, "review_text": "Great location and great service at this hotel. Staff friendly and knowledgeable. Any question we hadwas answered immediately. We had a monument view which was lovely. Taxis right at the door and took us were we wanted to go. We also took the trolley which us great for seeing the sites and getting off and on all day." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.001642935377875, "helpful_class": 1, "review_text": "Absolutely the best customer service 6ce I have ever had. Katie went above and beyond to ensure that we had an amazing time on my birthday. Thank you so much for all the hospitality. I will definitely be back." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.39047097480832405, "helpful_class": 0, "review_text": "I had really great stay in this hotel. The room is very big and comfortable,where fulfill with all morden ficilites. Staff are more than nice and helpfull.I really enjoyed in this hotel and feeling my own home.Recommend for all traveler ." }, { "user_review_posted": 158, "user_total_helpful_votes": 72, "expertise": 0.0021020228303420003, "user_cities_visited": 47, "review_days": 0.11171960569550901, "helpful_class": 1, "review_text": "Perfect location about a mile to whitehouse, walking distance to foggy bottom subway stop and Georgetown. It was the little things that mattered. The concierge was fantastic arranging for newspapers, advice, directions. They even provide a running map. Every time I returned from my morning run, someone handed me a towel and a bottle of cold water. As I said, it is the little things that make the difference. Room was good size and extremely clean. Bar was great and made a nice old fashioned." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 3, "review_days": 0.5317634173055861, "helpful_class": 1, "review_text": "This place is real hitclose to shops and public transportStaff are very helpful and go the extra mile to make your stay memorableFood: Awesome selection and catered for all tastesServices: Great clean rooms and no problem is to hard for them help with" }, { "user_review_posted": 49, "user_total_helpful_votes": 16, "expertise": 0.001474936217452, "user_cities_visited": 12, "review_days": 0.132530120481927, "helpful_class": 1, "review_text": "We loved the local cable car stop, ease of Uber, walking distance to the Ferry Building, Chinatown. We loved the high end feel of the place. The room was well appointed, but we wished the California suite had a door between rooms. Would stay here again." }, { "user_review_posted": 60, "user_total_helpful_votes": 19, "expertise": 0.0014270477031150001, "user_cities_visited": 33, "review_days": 0.176341730558598, "helpful_class": 0, "review_text": "Nothing super-fancy but a lovely little hotel in the Marina District.Our suite was spacious and comfortably appointed. This hotel has been here a while, but it is clean and cozy with the necessary updates. We loved the fireplace in our suite!Wonderful location in the Marina District- you can easily walk to great shopping and restaurants. There is even free parking which is unheard of in SF! They also have a small restaurant downstairs, which is nice and convenient and serves a good breakfast (which is all we have tried there during our stays).We'll be back!" }, { "user_review_posted": 29, "user_total_helpful_votes": 48, "expertise": 0.007925365354396, "user_cities_visited": 30, "review_days": 0.713033953997809, "helpful_class": 2, "review_text": "Thank goodness for the fantastic California hotel experience...it saved our vacation after our disappointing Planet Hollywood stay (see review). We checked into the California hotel and were assigned a suite on the \"older\" side of the hotel. I was pleasantly surprised to see a spacious suite with a large sitting area with a couch and two comfy chairs along with a large flat screen TV. The bathroom was small, but very nice. There was a kitchenette bar area with a counter along with a small fridge and safe. The only reason for the four stars was that they did not have a suite with a king bed, rather we had two queens. The suite was immaculate and all of the furnishings were in good shape. The hotel personnel were efficient and friendly. Most of the clientele at this hotel seemed older, which was fine with us. If you are looking for a younger, hip spot, this may not be for you! We used the valet parking during our stay which was friendly, efficient and free. We were attending a party down the street at the Plaza, but really enjoyed staying here as our \"home base\". We ate at two of their restaurants which will be reviewed separately. We would happily return here again!" }, { "user_review_posted": 13, "user_total_helpful_votes": 6, "expertise": 0.002130386440217, "user_cities_visited": 12, "review_days": 0.551478641840087, "helpful_class": 0, "review_text": "Loved our stay at this hotel and plan to return. What a great find in lower Manhattan! It has a beautiful, calming atmosphere, made all the better by an outstanding staff. The rooms are modern, clean, and comfortable, and are decently sized for NYC. Staff were really friendly and provided great service. The complimentary wine (or cocktails) and cheese every afternoon was a really nice touch. Our first day there they called our room to remind us when the free happy hour was starting on the roof top. The roof top itself is a nice terrace with a cool view of the neighborhood. The location made for easy walking to East and West Village. Highly recommend this place!" }, { "user_review_posted": 452, "user_total_helpful_votes": 134, "expertise": 0.0013289471243080001, "user_cities_visited": 219, "review_days": 0.589813800657174, "helpful_class": 0, "review_text": "this Marriott is in a great location (at least for us it was) as it sits off the strip, but yet only a hop/skip and jump away. not only is it still close to the strip, it was centrally located and in walking distance between Mandalay bay to the south and treasure island to the north.we also cherished the ability to get away from the smoke and casino atmosphere.they also offered enjoyable activities for families and couples, including learning to play craps, and the drink/cocktail of the day.the staff was friendly, especially whenever we ran into Bobby prior to going up the elevator.rooms were of good size. one downfall was the coffee table in our room appeared a little too worn with marks/stains.the lamp was also a three way, but the switch was a button that was kind of annoying to press continuously before it would shut off.roof top bar was great and views were spectacular." }, { "user_review_posted": 548, "user_total_helpful_votes": 127, "expertise": 0.0010147942504650002, "user_cities_visited": 144, "review_days": 0.517524644030668, "helpful_class": 0, "review_text": "I have stayed here multiple times for business and it keeps getting better! Not only is it Marriott quality but a really quaint hotel in San Francisco. I have stayed at many hotels near this property and this is the best one. The front desk goes above and beyond. Tip: They do have valet but there are multiple parking places in the area for much cheaper.Great property" }, { "user_review_posted": 14, "user_total_helpful_votes": 9, "expertise": 0.0030106713324190002, "user_cities_visited": 13, "review_days": 0.21084337349397503, "helpful_class": 0, "review_text": "This is a wonderful niche hotel with updated, modern rooms (Think 1940s with a Millennial vibe.) LOVED the sound machine next to the bed! The bar is a show stopper - take your husband, your lover, your gay friends - everyone will be comfortable hiding out here. Parking is pricey ($65 a nite) even for Chicago. DO NOT eat in the attached restaurant. Worst breakfast food ever. Dry, overcooked (potatoes too hard to eat - clearly made the night before and kept in a steam tray.) And, naturally, very expensive. Step outside and look to your right (wish we had) and you will see a Starbucks, McDonald's and a casual cafe within a few yards. Eat there." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7245345016429351, "helpful_class": 0, "review_text": "We came from Vancouver, when we decided to go on vacation in Miami, we were not sure which hotel we should stay at. We just looked at the reviews, then choose this hotel. The location is great and convenient, the room is clean, the front desk staff all are friendly, and gave us lot of help on our trip. The breakfast is good too. All of my daughters are loving it. Especially the waffles made by the staff Estela Corre. The waffle is super yummy. All of us love it. Estela Corre\u2019s service is excellent too. She is nice, friendly, and smiling. We are going on a cruise this Saturday and we are happy to stay at this hotel. We are having a great time in Miami with this hotel. Thank you very much!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5991237677984661, "helpful_class": 0, "review_text": "Good location and priced right, but room is small, bed was uncomfortable, and bed pillows were horrible. Did not sleep well for 3 night stay. Cafe Dupont restaurant was exceptional though. I would choose another hotel for next stay in DC. But may be good for those on the go and close to embassies" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.63143483023001, "helpful_class": 0, "review_text": "Very friendly, more than what I expected...What an amazing gem of a hotel away from the busy Waikiki. Easy to get with valet parking. Lots of accommodations, on one of our days it was raining and we were offered hotel umbrellas. Great view of Diamond and the ocean. we will definitely make this our favorite place to stay <3 while on Oahu..." }, { "user_review_posted": 92, "user_total_helpful_votes": 21, "expertise": 0.000997845995903, "user_cities_visited": 19, "review_days": 0.93921139101862, "helpful_class": 0, "review_text": "We stayed last week for 9 nights at the Outrigger Waikiki Beach Resort, our holiday started great thanks to our speedy check in with Rowena, she is a gem, our city view room had partial ocean views which was a surprise, the layout good and pretty quiet considering we were close to the elevators. The location is second to none, everything is just in the lower lobby area, access to the beach easy, Kal\u0101kaua Ave is a 10 second stroll, it couldn\u2019t have been any easier. If it is location & accessibility you are after stay here, thanks to all the staff at the Outrigger, especially to Rowena for our fantastic stay." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.25082146768893704, "helpful_class": 0, "review_text": "It's an older building but a super location in Waikiki! Out the door and you have the beach, zoo and park a minutes' walk. Teddy's Burgers (I love their salads) in the lobby and one of the best views of Diamond Head on the 11th floor.Big Mahalos/thank you to Brian, and especially Roxy, who both work very hard to keep the property humming along. Roxy really brings the Aloha with a huge smile and helped me with directions, change for the laundry, sightseeing tips and even arranged my shuttle to the airport.Nothing too fancy at the Grand but I really felt at home there!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 12, "review_days": 0.54381161007667, "helpful_class": 0, "review_text": "The good thing about this hotel is that it is an incredibly good location. The staff were really friendly too. We actually booked a room in IBIS hotel (it's sister hotel) and we upgraded to mercure because we had a last min addition to our party. However, we got a corner room on the 27th floor which really heated up in the day time. The air con wasn't really working great and the mini bar did have a little bit of a temperature problem but it wasn't a big deal. The shower in the en suite worked beautifully." }, { "user_review_posted": 45, "user_total_helpful_votes": 13, "expertise": 0.0012921892431980002, "user_cities_visited": 58, "review_days": 0.9238773274917851, "helpful_class": 0, "review_text": "Hotel Zephyr was average. The rooms were older than it looked on the website but the lobby and other amenities were well-maintained. The housekeeping was not thorough enough given the price of the stay. The hotel does not provide electric kettle but gave bottled water instead. There are no bedroom slippers so bring your own if you have to.Nevertheless, the location is great as it is really near Fisherman's Wharf and close to convenience stores. The service at the concierge was ok. Do bear in mind that many hotels will charge an extra hotel/resort fee per night of your stay. All in all, I think it is an average and overpriced hotel but it could also be due to the high property prices in SF." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.29025191675794004, "helpful_class": 0, "review_text": "Make sure you research if there will be any local events during your stay. We ended up checking out at 8am due to a parade and the closing of major avenues nearby the hotel. The hotel advised us only 2 days in advance. Our stay was good except for that and a time share sales associate who was very upset when I declined an \"amazing deal\" by refusing to attend a 90 min sales presentation while on vacation. Other than that, the hotel has a amazing location." }, { "user_review_posted": 58, "user_total_helpful_votes": 14, "expertise": 0.0010615347738240001, "user_cities_visited": 26, "review_days": 0.042716319824753005, "helpful_class": 0, "review_text": "After having attended a previous conference in another city, I arrived tired, worn out and hungry. The front desk was just amazing. They welcomed me, came from behind the desk to get my luggage themselves, told me to go upstairs and get some sleep and had the luggage sent up. Now I know that checking you in and getting luggage delivered to the room is par for the course, but what really matters HOW you do it, and Hilton was just what I needed. The room was comfortable and had what I expect to come from a Hilton. The restaurants did not have an extensive menu but touched all the food areas. What they did offer was well prepared. Restaurant staff were very personable especially Jeanette who even called my room because she missed seeing me for breakfast; can you believe that? Yes, this was just what I needed. The hotel is located in the middle of everything, I even took a short taxi drive to Nando's while I was there." }, { "user_review_posted": 222, "user_total_helpful_votes": 79, "expertise": 0.001617307476294, "user_cities_visited": 134, "review_days": 0.22562979189485202, "helpful_class": 1, "review_text": "People talk of this as being a haven in the middle of such a busy place. It\u2019s more than that. It\u2019s hard to get a low-rise, aesthetically pleasing environment so close to everything. The grounds are lovely and the service is simply warm, welcoming, efficient and delightful. The rooms are contemporary and beautifully decorated without much fuss. Great spa. The only thing to be aware of is that some of the rooms face the yacht club with it's blaring music in the evening, or the sky-planes taking off on the creek. So positioning can be an issue. We loved our stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.841730558598028, "helpful_class": 0, "review_text": "This stop over at Tahiti Village provided us with excellent service and access to the strip by shuttle. The location also provided privacy and a relaxing atmosphere without being right downtown. Good choice for a few days or more!" }, { "user_review_posted": 30, "user_total_helpful_votes": 9, "expertise": 0.0013461326271650002, "user_cities_visited": 23, "review_days": 0.13417305585980202, "helpful_class": 0, "review_text": "The hotel is 2 block or so away from city center / Space Needle area. It has free parking and restaurant (which we did not use).The room is very nice, with very large shower, safe, fridge, robes and slippers. It had pretty good mattresses with duvets, instead of the sheet arrangement, which is not as easily messed up and clean / pleasant to the touch on all sides.It had a nice corner to sit down.While we had a view of the Space Needle (through bulky phone wires, stay above 3rd floor to avoid), it came with the price of street noises, mostly early in the morning. I'd still recommend it though." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 8, "review_days": 0.25465498357064603, "helpful_class": 0, "review_text": "In town to visit friends/museums. Four of us had plenty of space in the Queen/Queen Room. Staff was friendly, very accommodating (wine to go when we arrived late for the wine hour) and helpful. Room was immaculate, spacious and very well appointed. Beds very comfortable. We were able to keep our car with valet for a few extra hours since they weren't at capacity. Huge help! This will be our D.C home away from home!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.39047097480832405, "helpful_class": 0, "review_text": "We stayed for one night, but took advantage of all the facilities and restaurants that the hotel had to offer. The service from the staff is spectacular and they really do anticipate your needs. The Black Lion is a real gem, we had a great time having drinks at the bar. We will definitely come again!" }, { "user_review_posted": 132, "user_total_helpful_votes": 50, "expertise": 0.0017286402589280002, "user_cities_visited": 67, "review_days": 0.62486308871851, "helpful_class": 3, "review_text": "This place deserves more stars, it was a great stay!The front desk staff was friendly, fun & very welcoming, you can definitely feel the aloha spirit here!The only thing that I would ask about is the elevators, it can be very confusing, here\u2019s a tip: to get to the first floor (ground level & valet) or to get to the 3rd floor (pool and front desk) - you don\u2019t need to swipe your pass key, just hit the desired floor and wait for your indicated elevator.The rooms are amazingly comfy, spacious, and there are little little cell phone USB chargers in between the beds.Mini fridge is filled with Hawaiian host beverages, and the ocean view is amazing - (even if you don\u2019t get an ocean view, there is a great view of diamond as the other option).This hotel has a great bar/restaurant called Tiki\u2019s. This is a great hangout! There\u2019s live music, good food or bar bites and the drinks are always flowing!There\u2019s also a Wolfgang Puck express restaurant below, or go around the corner towards Kapiolani Park and grab a burger at Lulu\u2019s or maybe a drink at Starbucks. If you\u2019re a smoothie person, Jamba Juice is there too!There are free towels for guests when using the pool, there is also an onsite gym and laundry services are available.Enjoy Waikiki- and enjoy your stay, I know I did! Aloha!:)" }, { "user_review_posted": 20, "user_total_helpful_votes": 8, "expertise": 0.001831623082864, "user_cities_visited": 9, "review_days": 0.406352683461117, "helpful_class": 0, "review_text": "This is a great place to stay with families, so convenient and close to Starbucks,Subway and only one street away from main Honolulu shops and beach . Very clean apartments , the cleaners are lovely! The staff at the reception desk are wonderful! We found this location affordable and away from all the crowds. Especially cause we were there for New Years Eve ! WillDefinitely come back to stay here !" }, { "user_review_posted": 4, "user_total_helpful_votes": 10, "expertise": 0.012026922652543001, "user_cities_visited": 3, "review_days": 0.685104052573932, "helpful_class": 0, "review_text": "The place was dirty, dusty, and the bed sheets were NOT cleaned and ironed.No manager on site and no manager available when we called and emailed. At check-in we went to look at the room first and find out it was dirty so we said we wouldn\u2019t stay here because the cleanness does not meet the standard of a hotel room. The guy on site gave us the hotel contact details card to call to ask management a refund for the that night. A person called us back saying he wouldn\u2019t refund anyway and even tho he didn\u2019t check himself he said he didn\u2019t believe us and would not refund. Avoid this dirty place." }, { "user_review_posted": 92, "user_total_helpful_votes": 46, "expertise": 0.002317113538563, "user_cities_visited": 60, "review_days": 0.846659364731653, "helpful_class": 1, "review_text": "This hotel has such a genteel atmosphere, almost like the Raffles in Singapore without all of its updates. No, the rooms are not the most updated nor are the bathrooms generous and deluxe and the carpet is definitely worn BUT it all just feels so calm and smells so lovely and clean. With the room shutters, it presents as a gentle reminder of a time gone by when Waikiki wasn't so busy. I love the location right on the edge of Waikiki and the beautiful sunsets you can see from the garden. We were upgraded to an ocean view room which had a stunning view out to sea. Front desk staff and Ryoko, the concierge are particularly attentive to detail. The only complaint is the quality of the breakfast - not so many options although they will make you fresh omelets/eggs. We recommend and definitely will stay on our next visit." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.30394304490690005, "helpful_class": 0, "review_text": "The walls were so thin, we heard our neighbors the entire week of the trip. We could hear their normal conversation, them yelling at their kids, the kids crying, etc. we hardly slept the entire week. Would not recommend." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 50, "review_days": 0.48083242059145603, "helpful_class": 0, "review_text": "This hotel was perfect! It's a small hotel right in union square. The staff were wonderful. Really friendly and made you feel really welcome. I was on a 3 week holiday touring America and stayed in 5 star hotels around the country and this was one of my favourites. I will definitely return! We had a free upgrade to a suite which was a gorgeous room with a separated living area. Breakfast was included which was really nice. Each floor has a little lounge which they leave cookies in for you each night. Really nice touch. Highly recommend this hotel." }, { "user_review_posted": 68, "user_total_helpful_votes": 37, "expertise": 0.0025313005043120004, "user_cities_visited": 22, "review_days": 0.012048192771084001, "helpful_class": 0, "review_text": "This is the second time I have stayed here over the years it is very clean great value a free breakfast swimming pool the staff are always there to help you so if you are looking for value for money look no further this is the hotel for you and to the manager your staff are a credit to you. Mahalo . Sandra.Kelly" }, { "user_review_posted": 30, "user_total_helpful_votes": 100, "expertise": 0.016072676450034, "user_cities_visited": 89, "review_days": 0.322562979189485, "helpful_class": 1, "review_text": "Stayed here for 5 nights while attending a conference at the convention center. Good central location, with ~10 minute walks to the convention center, Smithsonian museums, and the White House. Lots of restaurants within walking distance.Check-in and checkout was fast and friendly. Housekeeping seemed ok, timing was the only issue - we returned to the room a couple of days around 3 pm to find out that housekeeping made it the the room only around ~3:30 pm. Very quiet room - I suspect being higher up (11th floor) and facing the atrium instead of the street helped a lot in this regard.Would definitely highly recommend for a business stay. Ask for a room facing the atrium if you want to be away from the street noise." }, { "user_review_posted": 3, "user_total_helpful_votes": 8, "expertise": 0.012836073412041, "user_cities_visited": 36, "review_days": 0.096933187294633, "helpful_class": 2, "review_text": "We are a family of four currently staying in this hotel for 5 nights. We are from Australia and due to the time difference,jet lag etc, we wanted a room that is quiet. It is our first night here in the hotel after a long flight. Checked in at 6 pm. It is now 3 am and we cant sleep due to the constent noise outside in the road, loud talking, sirens etc. We are in the 15th floor and the noise is extremely bad.we are hilton honors members and would have thought we would have been given priority of a good room as we are staying here for 5 nights. Not what we expected for what we paid as the room charges are pretty high too.We have booked other hilton hotels for the rest of our journey in other cities in America and now makes us wonder if we made a mistake as our first experience in the first city we choose to begin our round the world trip has not been satisfactory. Just hope we get some sleep for the next 4 nights." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.029025191675794003, "helpful_class": 0, "review_text": "This was our first stay and we really enjoyed everything! The bed and linens were great, room coffee ok and the staff friendly and helpful. The exercise room was small, but equipment was good. We would definitely go back!" }, { "user_review_posted": 33, "user_total_helpful_votes": 34, "expertise": 0.0048916841369670006, "user_cities_visited": 25, "review_days": 0.028477546549835003, "helpful_class": 0, "review_text": "My husband and I live in the DC area but wanted a night out for Valentine's Day. We went ahead and bid on certain areas of the city on Priceline and got the Fairfax.I will start by saying the hotel is in a fantastic area. It is close to Dupont, West End and Georgetown. There's a Metro right outside of the hotel. If you are visiting from out of town, you really can't do much better in terms of neighborhood.We checked in with the concierge, who was lovely. We were late for a dinner reservation and he moved very quickly, while also trying to be helpful. He explained that, if we missed our reservation, he would be sure to get us a table at the hotel's restaurant. I thought that was nice, as it was Valentine's Day and we probably weren't going to get in anywhere else.Unfortunately, the hotel itself is very tired and lacks amenities. I have stayed at several other luxury properties in DC, including the Mandarin Oriental and the Four Seasons. This is not only not in the same league... it's basically a different sport.The lobby is small but nice. No pool or spa. (We didn't look for a fitness center so I can't speak to that.) However, my husband and I both noticed the unusually large width of the corridors on our floor, which made to halls feel spacious.The room itself was a bit of a disaster. It was a decent size although oddly shaped. It may have been nice in its day but it was very, very tired. There were stains on the carpet and the small setee at the foot of our bed. The bathroom cabinet had a hole in it and white powder all over. The bathroom itself was very dated. Lots of almond colored phones and other fittings. Maroon marble in the bathroom. If i had to guess, this hotel was last updated in the late 80's or early 90's and it shows.Little details I expect from a luxury hotel just weren't there. For example, there was a coffee maker we tried to use in the morning but all the coffee \"pods\" were ripped open and unusable. The TV was too small for the room and hard to see from the bed. The \"in room\" movies were limited and the menu from which you selected was very pedestrian. There was a separate charge for wifi, which I don't expect from a luxury hotel. Our room looked over an alley and was loud. For much of the evening, there was a lot of banging and other sounds from trucks. The heating was also very loud whenever we turned it on. However, I will say the bed was comfy and I slept well after the noise stopped. We were looking forward to breakfast in bed but, based on the very limited menu and the high prices, we opted to go out instead.To be completely fair to management, we did not contact them and ask them to fix anything. This was partially because we paid below the rack rate on Priceline and partially because, when we checked in, the concierge explained they were full that night so switching to another room did not seem to be an option. Had I paid full price for this room, I would have been very, very disappointed and would have certainly complained.All in all... great location but shabby. I've never stayed in a Starwood Luxury property before and I would hesitate to do so again after this experience." }, { "user_review_posted": 23, "user_total_helpful_votes": 19, "expertise": 0.0039002345897550003, "user_cities_visited": 12, "review_days": 0.506024096385542, "helpful_class": 1, "review_text": "Excellent hotel and excellent prices. It may seem too good to be true but it's true! I now don't stay anywhere else. Plan your trip by calling and asking either for Mahesh, Santosh or Rose. The way they organize your stay is awesome.On my last visit I'd forgotten my cuff links. Mahesh actually took off his own and gave them to me. Saved my meeting that day.Santosh knows which are the best rooms.Rose is the most efficient check in and check out processor - no usual nonsense with all the formalities. It's like coming home.The suites are awesome, great gym, very nice pool. The room service is exceptional -it's rare that room service never messes up an order- but here is always spot on. But u have to make sure u order exactly what you need.Of course the amazing and hip bars and restaurants make it unnecessary for anyone to leave the hotel at night. Play, 40 Kong and Okku are excellent. Really excellent bars and food. Especially Play rocks!" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 4, "review_days": 0.13636363636363602, "helpful_class": 1, "review_text": "Reese supervisor is fantastic and kind is the better! The hotel is very beautiful!there is a swimming pool and the gim. The breakfast is very good. Is the behind the train station and the central commercial. the Wi-Fi is good" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 6, "review_days": 0.5268346111719601, "helpful_class": 0, "review_text": "Stayed here for just 1 night but did not enjoy it! Horrible looking room,looking quite creepy,very dark and with a creepy view at the back.We were driving so quite difficult to find parking around.The only good thing-it was very central and close to everything" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.9414019715224531, "helpful_class": 1, "review_text": "My wife and I recently stayed at this \u201cold\u201d motor lodge which was recently added to the Hyatt family this past year. The staff was over-the-top friendly and accommodating, offered a free continental breakfast each morning, and were very helpful with information about the area. It is in great location, just blocks from the bay with the Golden Gate Bridge off to your left and Alcatraz straight ahead.Two blocks from the hotel in either direction are streets (Union & Chestnut) lined with great stores for shopping, great restaurants, and lively bars. This is a great little hotel in a great location and a definite do-over for us." }, { "user_review_posted": 65, "user_total_helpful_votes": 89, "expertise": 0.006537145961177, "user_cities_visited": 46, "review_days": 0.004928806133625001, "helpful_class": 0, "review_text": "We booked this hotel as it was in a great location in order for us to explore San Francisco and be close to Union Square. Its also just a short walk from the BART giving us an easy, fast link to the airport.We found the hotel modern and clean with excellent customer service. Our room was on the 19th floor and had a fantastic view out of the floor to ceiling window. Bed and pillows were comfortable and we experienced no noise issues during our stay.Only 2 small issues were encountered. The heating in the room took forever to kick in. When it did finally begin to warm it never got close to hot which was annoying having been out in the cold all day and we just simply wanted to warm up.Secondly the mini bar fridge was never cold enough to actually chill the products it contained or our own purchased snacks. We did speak to reception who said they would arrange for a fridge to be placed in our room later that day....it never appeared.All in all though this is a great hotel, perfect location and the staff are welcoming and helpful. Would recommend." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 6, "review_days": 0.8663745892661551, "helpful_class": 0, "review_text": "Very unfriendly unhelpful and rude staff was told of no amenities Rooms were left dirty until after 2 most days one room we had stunk would never recommend this motel to anybodyWe paid top dollar for very poor service" }, { "user_review_posted": 19, "user_total_helpful_votes": 8, "expertise": 0.0019338315998530002, "user_cities_visited": 5, "review_days": 0.08214676889375601, "helpful_class": 0, "review_text": "We decided last minute to go to San Francisco and we wanted a nice place within walking distance of the wharf and pier 39. This place was beautiful and a perfect distance, maybe a tenth of a mile from the wharf and another tenth to pier 39. The lobby was nice and modern and the room was huge and very up to date. They have a complimentary breakfast which is okay but you might want to walk down the block towards the wharf at the first corner is a cafe (I can't remember the name ) but is number 1 on yelp in all of San Francisco. The only down side is it's 50.00 for parking, but the saving grace of it is that you can leave your car until 5pm on check out day so it is kinda worth it." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.45564074479737104, "helpful_class": 0, "review_text": "Our stay at Hotel Triton was absolutely excellent! Ryan, who greeted us at the front desk and checked us in was fantastic in his accommodation for us. He was very helpful and when our original room was not available, he accommodated that very graciously and generously! We really appreciated Ryan's great help, and we absolutely loved our stay in Hotel Triton -- what a beautiful artsy hotel! I have stayed there before as well, which is why I insisted my friend and I stay here. I also live not too far -- in Sacramento -- and Hotel Triton is now officially my favorite San Francisco hotel and I plan to stay here many times in the future, largely due to the great customer service that Ryan offered us that time. Thank you again! Fabulous stay!" }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.36363636363636304, "helpful_class": 1, "review_text": "I travel over 200 days a year. After a while you kind of get used to hotels and just tune most of it out. I'm writing this in the hopes it will dissuade someone from making the same error I did. The hotel is old and not particularly well kept. The furniture in the sitting area was cheap, old, and uncomfortable. For several days there was water coming out of the ceiling in the lobby. The area it is in leaves quite a bit to be desired and although a 6ft 225lb man I felt unsafe outside after dark. The views out of the room are poor with choices of brick wall, someone elses room 20ft away, or best case staring into an office building across the street on the front side. I stayed for 22 days and had a second room for a family member for 8 of those adding up to a $8500 hotel bill for what was a so so experience by far. Leaving out early in the am I left my JBL charge speaker in the kitchen table... I know for a fact I did... I contacted the hotel repeatedly for several days before someone from housekeeping that could barely speak english returned my call with bad news. They didn't find it. I was disappointed and tried 2 more times to reach a manager before finally catching Kingsley. After sharing my story he was unsympathetic at best and didn't seem the least bit concerned about having a thief on his staff. I will file a complaint with the Diamond desk as well but doubt the property cares enough to make it right. I would not recommend this hotel." }, { "user_review_posted": 17, "user_total_helpful_votes": 9, "expertise": 0.002459904849063, "user_cities_visited": 50, "review_days": 0.6232201533406351, "helpful_class": 0, "review_text": "We loved our stay at the Continent. Worth every penny! The hotel is in a fantastic location across the street from terminal 21 and access to skytrain. We booked a sky room and it was 100% worth the upgrade. The sky rooms are located on the higher floors of the hotel and the views are amazing over the city plus very little noise. The sky lounge offers complientary drinks between 5 and 7 every day and the staff are all wonderful. Nothing is too much trouble. We will recommend this hotel to anyone travelling to Bangkok. Breakfast was also outstanding with so much choice! If we ever find ourselves back in Bangkok we will see you again! Thank you!" }, { "user_review_posted": 77, "user_total_helpful_votes": 11, "expertise": 0.0005832190539240001, "user_cities_visited": 36, "review_days": 0.5005476451259581, "helpful_class": 0, "review_text": "Nice big, well fitted out room. Very low key reception kinda worried me, but room was great. A bit noisy outside, but hey, it is NYC. Very well located for financial district and WTC, and easy access from JFK" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.923329682365826, "helpful_class": 0, "review_text": "Jovanni at the front desk is very kind and accomodating! The rooms are always comfy, clean and spacious. Management is also very accommodating if any issues arise during your stay which is very important and helps to ensure my continual return in the future." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.92552026286966, "helpful_class": 0, "review_text": "Wonderful hotel with an amazing staff. Our original plan was to stay for 3 nights only but we decided to stay a 4th night. Our room was very clean and extremely comfortable and spacious...felt like home. We would like to mention our bellman, Aziz. From the moment we arrived, he greeted us with a smile, water and the BEST ice cream sandwiches. He made us feel right at home. The rest of the staff were also amazing and extremely helpful and polite. My husband and I were happily surprised with my birthday and our anniversary surprise from the hotel staff when we received a knock on our door, with an anniversary/birthday package. Great hotel with great staff. We would highly recommend anyone to stay here. Sincerely, Carlton and Lisa Thornton." }, { "user_review_posted": 230, "user_total_helpful_votes": 56, "expertise": 0.0010717249782920002, "user_cities_visited": 119, "review_days": 0.897042716319824, "helpful_class": 0, "review_text": "Stayed only one night but what a nice hotel. Very classic. Beautiful sights on the lake. Close to the river and in the middle of the Chicago center. Beautiful traditional bar, rooms and showers are clean." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.09638554216867401, "helpful_class": 0, "review_text": "What a relaxing time, enjoying the great service with Patricia our waitress bringing our drinks!!! What a great place to spend the weekend and the day at. Right on the beach and the food and serves is amazing. Patricia was great and kept bringing our drinks." }, { "user_review_posted": 31, "user_total_helpful_votes": 36, "expertise": 0.005527614939153, "user_cities_visited": 115, "review_days": 0.22070098576122602, "helpful_class": 2, "review_text": "I am not one easily impressed by a hotel. I will spend way more time than remotely necessary researching to find the best place for the trip and will usually opt for a boutique place. I put confidence in the Loews Regency and it only exceeded my expectations. The service was exception, met with smiles, information and good conversation on every pass through the lobby. The location is fantastic with great surrounding restaurants, bars and plenty of sight seeing should you want. We stayed in the bridge to bridge view and though we first walked into a sea of fog out the window, when it burned off I could not stop starring, it was insane. Best view I have had of San Fran and probably best view of any hotel I've stayed in. Went down and got great drinks from the bar to bring back to the room so we could stay some more. Had in room breakfast that was timely, beautifully presented and delicious. Would most certainly recommend." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.366922234392113, "helpful_class": 1, "review_text": "My family and I enjoyed our stay at Tahiti Village Resort. Everything was excellent. We didn't drive at all due to their free shuttle. They run to Vegas strip every half hour and pick you up where they drop you off up to midnight. They have shuttles to Old town Vegas to experience the Freemont Extravaganza, to Red Rock Canyon and more. The reason why I don't give them a 5 Star review is due to minor issues we had with our suite reservation and other little issues with the suite itself that was resolved quickly." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.691675794085432, "helpful_class": 0, "review_text": "We enjoyed our short one night stay at the Ala Moana Hotel. It was centrally located for our purpose. My only feedback is we checked in at 3:00pm which was the checkin time and we were 1 of 20+ people in line to check in with 2 staff members working behind the check in desk. It took FOREVER! After flying for 5.5 hours to get to the hotel and have to stand and wait for over 30 minutes to get our room is unacceptable. The rest of the room was fine and the hotel was nice." }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 5, "review_days": 0.492332968236582, "helpful_class": 0, "review_text": "Lather is the BEST spa on the island! From the front desk receptionist, I didn't catch her name, but her energy and attitude really set the tone for what an amazing experience I had! I had the Modern Harmony massage and Eddie did not disappoint. I recently started acupuncture and cupping for chronic back pain and after my visit yesterday, he is officially apart of my healing process.Afterwards, I enjoyed an afternoon at the adults only pool. The bartender rocked and the very sweat waitress, who worked her tail off, pregnant and all, ended my day on an amazing note. I HIGHLY recommend stopping by this hotel, you won't be disappointed!" }, { "user_review_posted": 10, "user_total_helpful_votes": 14, "expertise": 0.006686527639854001, "user_cities_visited": 5, "review_days": 0.395947426067908, "helpful_class": 1, "review_text": "We took a trip to San Francisco for Christmas break and everything about our stay was great! The service was friendly across the board and the room was large, modern and comfortable. The location was amazing - less than 5 minute walk from the BART, about 5 minutes from amazing shopping, and a minute walk to MOMA (an amazing museum). One tip - due to all the one way streets, if you want to head towards Embarcadero (Ferry Building or Exploratorium or Fisherman's Wharf), try walking a half block down to Mission St. to catch a cab rather than catching one from the hotel. This will save you 15 minutes!" }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 8, "review_days": 0.582694414019715, "helpful_class": 0, "review_text": "Stayed for a few days on a recent business trip. The staff is welcoming and very helpful. Free shuttle to near by attractions and business was a plus. Will definitely stay at the Silver Cloud Hotel again." }, { "user_review_posted": 23, "user_total_helpful_votes": 5, "expertise": 0.0009450752941960001, "user_cities_visited": 118, "review_days": 0.353778751369112, "helpful_class": 0, "review_text": "The rooms here are quiet and comfortable. Staff were friendly and made stay enjoyable. It is very easy to walk around South Beach from this location. If driving the valet parking is easy and reasonable price, or you may save a little if you self park in one of the nearby car-parks" }, { "user_review_posted": 84, "user_total_helpful_votes": 28, "expertise": 0.001507962779065, "user_cities_visited": 38, "review_days": 0.738773274917853, "helpful_class": 1, "review_text": "We checked in yesterday after a very long flight. While the hotel is not on the beach it is less than a five minute walk. It is old but is very clean and reasonably priced. The staff are very friendly and the beds are amazing. There is a small but lovely pool. We have a kitchenette room that is fantastic to make your own breakfast. The hotel is well serviced with a launderette next door and endless eating options nearby. From food trucks to high end restaurants. There is an ABC store across the street and two good coffee spots near by. Very happy we chose Ohana." }, { "user_review_posted": 22, "user_total_helpful_votes": 8, "expertise": 0.001655081098973, "user_cities_visited": 11, "review_days": 0.043263964950711005, "helpful_class": 1, "review_text": "It was the last week of my trip in Thailand and I decided to stay here with my family the view from owe room was amazing the tuk tuk driver told us all about the sites in Bangkok so we told him to take us to the the night markets and loved it we had such a great stay at bandana suite to all the staff and managers and the owners thank you very much we will sure to recommend you to all owe friends and family" }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 17, "review_days": 0.024644030668127002, "helpful_class": 1, "review_text": "Friendly and helpful personnel. Room was clean, comfortable bed. Room was off the street and lots of natural light filled the room. Location was convenient to bus routes, Chestnut St business , restaurants and shops. Price was very reasonable and parking was free!" }, { "user_review_posted": 57, "user_total_helpful_votes": 36, "expertise": 0.0029559167697460003, "user_cities_visited": 25, "review_days": 0.36308871851040503, "helpful_class": 1, "review_text": "We had just the standard room, which was huge, more of an apartment, really. There was loads of cupboard space, a small kitchenette with 2 hobs, microwave and kettle, plus crockery, and a dining table with 2 chairs. Also an easy chair and footstool for relaxing, watching tv, which had excellent reception. Aircon was a bit too efficient ! Had to turn it off sometimes. We didn't use the restaurant or the pool, which were on the 8th? floor, but both looked good, with nice views over the city. There was also a gym, and a dvd lending library. I think this hotel would be great for people staying more than a couple of days in Bangkok, who don't want to eat out all the time - there is a wonderful supermarket in the lower floor of the Centre Point complex, so you don't even have to step outside if you don't want to. Within a few minutes walk of a Skytrain train station and a ferry stop. Just a bit soullesss, like most big city hotels.And I don't believe the last review about staff stealing. Every time I see one of these reviews against a hotel, It seems to me they are a rival trying to lower the rating. And why didn't the person use the room safe - it is in every room at Centre Point, very easy to use!" }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 2, "review_days": 0.703723986856516, "helpful_class": 0, "review_text": "We stayed in the updated \"premier\" section & had an excellent room facing the courtyard of the pool with private balcony. Room was very clean with plenty of space. Staff was very helpful, saw that we looked lost when dropped off at back of hotel instead of front & quickly helped us. Also helpful with directions around town. Restaurant in hotel was very good. The hotel owner even greeted us personally for our 30th anniversary celebration trip & we found a complimentary bottle of champagne in the room! The location was perfect, within walking of almost anything, 20 min walk to the ferry terminal, or just walk a block & take the muni bus. The BART train station is also a block or two away, close enough to roll a few suitcases to in order to catch it to the airport (with no hills). We would definitely stay here again." }, { "user_review_posted": 33, "user_total_helpful_votes": 65, "expertise": 0.009452352054139001, "user_cities_visited": 21, "review_days": 0.8975903614457831, "helpful_class": 2, "review_text": "Pretty awful stay for a work trip. Thank god I didn't bring family here!First off, the hotel has an overall funky smell. It's hard to place, but moldy/musty/basement are the best way to describe it.It's clear, outside of some carpet and paint, this hotel has not been updated since the 70s. There are water marks everywhere, layers of new paint over old and, again, that smell.Walking the hallways feels like you are in the bowels of a submarine. Hallways are dark, cramped and windowless. The maze of rooms makes the feeling of claustrophobia all the worse.Even the check in process seems old. The systems are slow and something out of the 80s. For the price paid, it's embarrassing.The \"AC\" or climate control is not real, i don't think, b/c it didn't work. I think it is there to make you feel like you can change the temperature. It stayed a dank 74 degrees the entire time. No effort to fix and the hotel was \"full\", so no changing rooms.Bedding is probably as old as the hotel. It's scratchy and uncomfortable, something you would find in a budget motel.Location is in Union Square, which is ok, but def not nice. The homeless seem to congregate outside of this hotel and they are incredibly aggressive pan handling for money. Hookers seem to frequent the area also, but there was a conference going on.Overall, insanely expensive for the quality of hotel here. Needs to be completely gutted or sold to a national brand. Buyer beware. I would have paid a good chunk more for nicer accommodations knowing what I know now.Street noise was also a huge problem. Sounded like the world was ending at 4am due to deliveries and trucks.Grrrrrross." }, { "user_review_posted": 71, "user_total_helpful_votes": 22, "expertise": 0.0013939978833610001, "user_cities_visited": 45, "review_days": 0.11117196056955, "helpful_class": 0, "review_text": "Great location! The room was very very small. No cupboard to stow your lugage. We had to put our trunks on the floor resulting in even less space. Noisy, during the day and at night. Luckily we just flew in from Europe, and being jet lagged it didn't bother us to much." }, { "user_review_posted": 79, "user_total_helpful_votes": 46, "expertise": 0.002716567710973, "user_cities_visited": 34, "review_days": 0.08981380065717401, "helpful_class": 0, "review_text": "Another great stay. No complaints, no issues. Still are number 1 place to stay in was Vegas. Will go back. Pool is just right, food is good. The rooms are clean with plenty of room. Staff is always nice." }, { "user_review_posted": 22, "user_total_helpful_votes": 9, "expertise": 0.0018757585788370002, "user_cities_visited": 14, "review_days": 0.40416210295728305, "helpful_class": 0, "review_text": "Friendly staff, excellent decor. Hotel has cargo container pieces built onto its walls. Also has digital displays of artwork in the common areas.Small but useful gym. Game room with pool and table tennis. Great tv setup in the room.Located in a great place on Fishermans Wharf." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 110, "review_days": 0.054764512595837006, "helpful_class": 0, "review_text": "Stayed 3 nights before our cruise & 3 nights after before coming back home. Friendly staff, rooms okay for what you pay & not far from the beach if that is your thing. Bus stops handy for travel around the city etc." }, { "user_review_posted": 145, "user_total_helpful_votes": 229, "expertise": 0.007557062250073, "user_cities_visited": 263, "review_days": 0.646221248630887, "helpful_class": 1, "review_text": "Rms 2015, 1703, 1811Our most favorite Starwood person, Daniela Cataldo, left the property and we felt she took all the specialness with her. So we followed her to NYC where she continued to shower guests with her brand of St Regis magic.Recently we had to return to SF and I decided to book a stay here. There was a huge gaming conference and the hotel lobby/ bar area were packed to the gills when we arrived. The young Asian girl who checked us in didn\u2019t even acknowledge my husband\u2019s platinum status. We were just handed our key and told to enjoy our stay. We understood they were at capacity but I was curious to know how all Platinum upgrades worked since there has NOT been an occasion since my husband became platinum that he\u2019s not been upgraded. I called and spoke to Dominik Hengge, the charming and very efficient director of the front office. He couldn\u2019t have been nicer. He said they were indeed full but he might have something for us on our last night.When I called down the morning of, I mentioned his offer of an upgrade. The gentleman who took my call said, \u201c and to what\u201d? I was slightly taken aback. Nevertheless, I told him Dominik didn\u2019t give me any room number. I returned from lunch and I was given keys to a corner room the same size as our old room. I didn\u2019t understand the change then. I didn\u2019t want to pursue it any further.Later I was down in the lobby and bumped into Dominick, he asked if I liked my room. I told him it was kind of the same room. He went to check and said he had something special for us. He immediately came up to personally move our bags and us to a lovely room - our favourite Astor suite in the corner. This is my all-time favorite room. The room and the view still take my breath away. Thank you to Dominik for restoring my and my husband\u2019s loyalty to the Starwood brand and keeping our love for the St Regis SF alive.The few new staff I encountered may need some St Regis polish but I LOVED seeing the old familiar faces who were so kind and welcoming. The guys at the valet stand. Always dressed sharply and greeting us with smiles. Irma at the front desk. A special shout out to you. I loved seeing you and chatting this trip. You made my day. Kathleen at the Concierge desk. I remember you helping me years ago when we stayed. You were lovely then and you were lovely today. I was so touched at your offer to mail a pkg to our daughter in LA free of charge. Thank you for your kindness. Hoping our daughter will be happy with the little surprise on her birthday.So thank you all for making our stay special despite the rocky start and thank you for making us feel like we were the only guests despite the bus loads of conference guests. We will be back.- [ ]" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.253012048192771, "helpful_class": 0, "review_text": "Great Experience, this hotel is top notch with a staff that anticipates your needs and makes you feel at home. Rooms are spacious, clean and luxurious. Great Spa and Gym Facilities. Kudos to the TRUMP Organization." }, { "user_review_posted": 553, "user_total_helpful_votes": 120, "expertise": 0.0009431667697220001, "user_cities_visited": 98, "review_days": 0.022453450164293003, "helpful_class": 0, "review_text": "We booked three double rooms for our family trip and was not disappointed. Rooms are basic but do have everything you need. We did not spend too much time in the rooms and having stayed in the US before know them to be basic. TV, safe, shower, coffee, comfy bed. Considering the great location on Powell street, was not that noisy either. Wifi, friendly staff and 24 hours. Clean hotel and helpful front desk workers" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.26451259583789705, "helpful_class": 0, "review_text": "I was in town for my sons wresting tournament and arrived to my room in the later evening hungry and tired. The staff went above and beyond to welcome me and tell me about the hotels amenities; extending the rooftop view for my comfort as I unwind, as well as offering a bite to eat in the Palettes Gallery. My room was perfect upon my arrival and dinner in Palettes Gallery was amazing!! Thank you to everyone for a restful night to recharge." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 5, "review_days": 0.8828039430449071, "helpful_class": 0, "review_text": "Great porter and valet service. Excellent check-in process. *Great* bar, nice rooms! Very nicely appointed room. Excellent remodel! Go now! Tony the Bartender was exceptional. Born and raised in San Francisco and knows his way around and a great mixologist." }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 9, "review_days": 0.7092004381161, "helpful_class": 0, "review_text": "Very accommodating getting room no reservation. United flight cancelled @ 7:30p. Had room service pizza very good.Hotel $$$ but it\u2019s Chicago and a Hilton.Was worth the price, comfortable bed, a/c room controlled very nice." }, { "user_review_posted": 58, "user_total_helpful_votes": 55, "expertise": 0.004493450064110001, "user_cities_visited": 34, "review_days": 0.26779846659364703, "helpful_class": 0, "review_text": "The hotel is not super luxurious, but when you compare to other hotels nearby, it is clearly the best. The standard sized rooms are not very big but they're comfortable. I suggest getting a better room and paying for the ocean view. The breakfast is very good with 2 choices, the buffet or Orchids which is a la carte with excellent service and very kid friendly staff all round. The pool can be hard to get a good chair though, so get in early, and tip your pool guy." }, { "user_review_posted": 191, "user_total_helpful_votes": 62, "expertise": 0.001465598864955, "user_cities_visited": 333, "review_days": 0.190032858707557, "helpful_class": 0, "review_text": "This is the second time we have stayed here for our annual December staycation in our own city. We were downtown three weeks ago and stopped in to confirm our reservation for this past weekend and inquired about a room facing to the north and the space needle. (we bought thru Groupon and normally these rooms are not on that promotion) We were told if that was available they would do their best. Well, when we checked in, we were pleasantly informed of the upgrade. The Hotel has undergone major renovations and updates and is very nice. The attached parking garage is a great addition and makes it all very convenient. The hotel is within walking distance of everything you want downtown. We look forward to staying gain." }, { "user_review_posted": 324, "user_total_helpful_votes": 96, "expertise": 0.001328151499176, "user_cities_visited": 335, "review_days": 0.9978094194961661, "helpful_class": 0, "review_text": "We are Marriott gold elite members, which one would think would mean something. But no, we booked well in advance only to be told we got the only room left and it is the absolute worst room in the hotel: third floor, right across from the elevator and over the rocking pool/bar. Never mind we give all our business to Marriott. Never mind our profile clearly says high floor. They offered ear plugs and some points for our trouble. And we are paying $550 a night for this pleasure! Marriott should block off this room and know to never put a loyal member of their rewards program in it. If you want to \u201cLay low\u201d this is not the place for you. If you plan to party all night in the bar below the 3rd floor rooms, at full volume, feel free to come to our room. We won\u2019t be sleeping that\u2019s for sure." }, { "user_review_posted": 41, "user_total_helpful_votes": 15, "expertise": 0.001665845854089, "user_cities_visited": 71, "review_days": 0.24479737130339502, "helpful_class": 0, "review_text": "Seattle is a lovely chill city with great views and Sheraton makes it better. Overall location, service and room is excellent. Right out of the hotel is Pike street where the first Starbucks is still open. Further down is the popular market and food galore." }, { "user_review_posted": 23, "user_total_helpful_votes": 18, "expertise": 0.0036891517829300002, "user_cities_visited": 173, "review_days": 0.07995618838992301, "helpful_class": 0, "review_text": "Not a thing to criticize -- the restaurant was very nice, room was very pretty and clean. Location was absolutely superb; walking distance to anything you would want to do downtown and very close to Pike's Market. Excellent value for the money!" }, { "user_review_posted": 13, "user_total_helpful_votes": 11, "expertise": 0.003997657423675, "user_cities_visited": 3, "review_days": 0.21960569550930903, "helpful_class": 0, "review_text": "It was my pleasure to stayed couple of days in Pullman BKK Grande Sukhumvit hotel ( good location & short walk to the BTS ). Very helpful staff.Service in 24th floor / lounge was friendly. Special tks to Ms Bella for attentive & excellent service.Housekeeping service ( cleanliness of the room ) was also in place.They have good fitness & sauna premises.I can warmly recommend this hotel when you are on business trip or leisure in BKK." }, { "user_review_posted": 31, "user_total_helpful_votes": 70, "expertise": 0.0108523489694, "user_cities_visited": 78, "review_days": 0.667579408543263, "helpful_class": 0, "review_text": "First of all- try to book a room overlooking the courtyard- lovely and quiet! We had booked a smaller room on the front, but upgraded to one of those- and what a difference.The place is very eclectic, and a joy to be in, rooms spotless, towels in abundance, very helpful staff (thank you, Lesley, for the 4.30 am sorting of the upgrade!), and smack bang in the middle of Fisherman\u2019s Wharf- everything in a 5 minute walk- ie Pier39, cable car terminus, The Cannery, I could go on.I highly recommend this place. Mid afternoon in the courtyard, with its fire pits, and drinks caravan, is very relaxing after the hustle and bustle." }, { "user_review_posted": 90, "user_total_helpful_votes": 84, "expertise": 0.0044209055132590006, "user_cities_visited": 34, "review_days": 0.480284775465498, "helpful_class": 0, "review_text": "First let me say that we are Marriott people. We enjoy Marriott and feel that the reward points are worth it. We had earned three nights and use them in Hawaii at this hotel. This hotel is very centrally located and has all the amenities you need to travel around the city. Renting a car and parking fees are extremely expensive. We liked that we could rent a car straight from the hotel, enterprise and turned it in the same day saving parking fees at the hotel. You can rent multiple days however rent it one day at a time to save on the parking fees. I called the concierge at this hotel several times and she helped me plan our vacation. She was extremely helpful. I am a big Internet researcher however I really feel like the tip she gave me saved us a lot of time and money. The hotel is large and directly across from the beach. It has an ABC store right before you hit the beach. If you don't know what an ABC store is it's like a convenience store Walmart. It has everything." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.20427163198247503, "helpful_class": 1, "review_text": "We live in the Bay Area and come to the SF Omni about 4x/year with our 2 boys (7 and 8). The service is always outstanding. The front desk staff is always so helpful. We needed an early check-in and they were able to accommodate us with no judgment and no change to our room. The food and drink at Bob's is good - it's pricey but the quality is good, but you are in downtown SF - the price comes with the territory. The hotel is on the cable line, near the embarcadero. We have family city adventures there and use the Omni as our central spot to go out and explore. We love coming back to the Omni - it's always clean and I can't say enough about how the staff goes over and above to make us feel welcome. Esp. with kids, some hotels treat families like they are an annoyance. This hotel treats us all well." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.781489594742606, "helpful_class": 2, "review_text": "It happens to be one of the best hotels for holidays and vacations. The hotel met our expectation, It is newly refurbished to a very high standard with excellent menu and services. It is really worth visiting. Very clean environment, tasty and varied foods and drinks are present in variety in this restaurant." }, { "user_review_posted": 21, "user_total_helpful_votes": 10, "expertise": 0.0022015205729200003, "user_cities_visited": 14, "review_days": 0.73986856516977, "helpful_class": 1, "review_text": "Hotel Lombardy was originally serviced apartments and still has that feel about it. Unfortunately we had a problem with our first room (noisy maintenance next door and other issues) and after having done battle with the staff on Reception, John the Manager, stepped into the breach and had us moved into another (excellent!) room within a couple of hours so huge thanks to him for coming to the rescue.It seemed (maybe we were just unlucky!) that every time we went to reception during our 4 night stay we seemed to bump heads with the reception staff who didn't appear well trained or knowledgeable on either the hotel or the surrounding area. We pride ourselves on always being friendly and smiling at staff so were quite sure it wasn't us.However, various staff that came to our room over the 4 days were really friendly and the front door staff (Keith most particularly) were absolutely fantastic.Rooms in the same category can be different in size and configuration and when checking in with our son - he was given a lovely big room although he was on his own and we were given a much smaller room, which made no sense.The weather was extremely hot during our stay so one afternoon we took advantage of the arrangement the hotel has with a sister hotel and went for a swim there. We had a lovely afternoon but were relieved we weren't staying there as it was so much busier and much further away from the main sites (sorry the name escapes me).Hotel Lombardy is really very well situated. There are restaurants in the surrounding area and one day I had breakfast at the hotel, which was delicious with attentive service, if a tad on the pricey side.Despite our niggles, and it is amazing how important that initial check in impression is to the entire experience, I think we would stay there again when in DC. The room rate is certainly extremely competitive so one does need to put that in perspective." }, { "user_review_posted": 9, "user_total_helpful_votes": 18, "expertise": 0.009599470374048001, "user_cities_visited": 7, "review_days": 0.39813800657174103, "helpful_class": 1, "review_text": "Quite possibly this was one of the biggest disappointments travelling. The staff were incredibly rude and dismissive at the front desk. Our room was I dare say the worst room in the entire hotel looking out to a wall. They handed us a room template house bottle of champagne to commemorate our honeymoon - no ice bucket. Nothing. Total disgrace. Stay elsewhere!!" }, { "user_review_posted": 99, "user_total_helpful_votes": 56, "expertise": 0.0026358698983650003, "user_cities_visited": 48, "review_days": 0.037239868565169004, "helpful_class": 1, "review_text": "Stayed 3 nights in Feb 2015. Arrived after 25 hours flying from Australia...the bed is the best! About a 10 min taxi ride to the Pier where we took a cruise to Alcatraz. Located on Lombard street which has the zig zag street up the road (its a bit of a walk and very steep). Great location and price cant be beaten. If we come back...we will stay here :)" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 19, "review_days": 0.994523548740416, "helpful_class": 1, "review_text": "This Holiday Inn Express is in a very good location - about 10-15 mins. walk to shopping and dining and the beach. Everything was very clean and modern. It's also cheaper than some of the other hotels. However, it has some of the smallest hotel rooms I have ever been in, even smaller than those in Hong Kong and Tokyo! It wasn't that much of a problem for me and my partner but anyone who is on the bigger side or have a lot of luggage might have some trouble moving around. Nonetheless, despite the small size of the room, it has all the amenities you would expect to find in a hotel room and it was very clean. The bed and pillow were also quite comfortable. Free breakfast was also included and the options were decent. What made my stay enjoyable was the level of service. All the staff, from the front desk to the housekeeping to those manning the breakfast were all super friendly and helpful.Some things I didn't like about the hotel - the $37 per day parking fee is utterly ridiculous. There is no reason why the parking has to be that expensive. Having a car makes the vacation much more convenient and enjoyable, and you're essentially held hostage by the hotel since you'll either be forced to pay to park there or give up on renting a car. Also, I find it odd that no complimentary water is provided. All the other Holiday Inns I've been in provides complimentary water and I don't understand why they can't provide it here. The AC is somewhat awkwardly placed since it blows directly at your head. It's also super loud and has this weird smell, but thankfully the window opens and there is a fan that you can use if you don't want to use the AC. Finally, I think there can be better quality control on the cleanliness of the towels. Most of them were clean and fine, but some still has stains when I held it up in front of a light to check." }, { "user_review_posted": 54, "user_total_helpful_votes": 20, "expertise": 0.0016877740589530002, "user_cities_visited": 23, "review_days": 0.23165388828039402, "helpful_class": 0, "review_text": "Holiday Inn Club Vacations Las Vegas Desert Offered us a \"Three Day\" stay at their facility for free, a very tempting offer. All we need do was pay for our airfare to and from (Norfolk, VA) and attend a 2 hour program (sails pitch) about the resort. We decided to take them up on their offer and enjoy a mini vacation. We even extended our stay by staying at Treasure Island for a couple of days prior to checking in at the Holiday Desert.The following is a list of the Pros and Cons we experienced prior to the program briefing:Pros:+ Upon arrival staff were friendly, courteous and helpful.Staff showed concern and were apologetic about issues and concerns.+ Guest Rooms are very spacious and include a full kitchen, and two bathrooms, one with shower and one with full bath (large tub for relaxing bath).+ Each room comes with its own furnished patio/balcony+ Free Wi-fi+ Restaurant is just a short walk from our room and has a good variety of food selections at a reasonable price. Open for Breakfast, Lunch and Dinner.+ On premises min-market is handy and also conveniently located.+ Outdoor pools and hot tubs are inviting and conveniently located near each building.+ Shuttle to and from many of the Casino's running morning through evening.+ Concierge located in hotel lobby available to assist you with your entertainment desires+Gated CommunityCons- Security of guests walking to and from your building/room at night: Need for security assessment. Safety and security of guests should be of the highest concerns. To increase safety of guests recommend adding roving patrols at night or at least providing guests with police style whistles.- Not mobility impaired friendly: No elevator; Those with mobility impairments are limited to staying on the first floor. (Do to security concerns many people with impaired mobility would still prefer to stay on 2nd floor rooms. ) Need for more walker/wheelchair ramps where steps and curbs are located near entrance ways.- Noise: First floor rooms are susceptible to noise from those walking on floors above. Same when those above run water.- No Airport Shuttle Service- Interfearence of City Events, ( in this case, City planned Marathon ) on planned actives, thus leading to cancelled activities and other inconveniences to guests: Needs to be better coordination between City Event Planners/Police/Emergency Management Officals and area Business establishments so to make it clear well in advance the impacts of event. City counts on tourism revenue, when events impact tourists there is a potential for long term loss in revenue." }, { "user_review_posted": 28, "user_total_helpful_votes": 7, "expertise": 0.001103387399315, "user_cities_visited": 64, "review_days": 0.36911281489594705, "helpful_class": 0, "review_text": "As a family we needed a place to stay for one night and wanted to be near Fishermans wharf. The location was perfect and the hotel atmosphere was very nice unique. The place was clean and we had a dart board in our room which the kids thoroughly enjoyed. The only possible negative thing I could say was the location of our room must have been close to the maintenance room and we kept hearing loud banging. If we didn't have so many bags I would have asked to switch rooms." }, { "user_review_posted": 112, "user_total_helpful_votes": 52, "expertise": 0.0021437240900990004, "user_cities_visited": 77, "review_days": 0.37349397590361405, "helpful_class": 2, "review_text": "A Luxury Escapes 8 day stay.Upside - overall this Marriott is quite good, the room small comfortable, with a mini balcony some distance from the water - almost a block back, about 4*.The staff were always obliging but not always understandable, the mai tais good, food usually in excess and but very tasty. Comments just on breakfast later.We received on check-in 8 coffee/mai tai vouchers as expected, and a blue ActivityPackage card ($30 daily paid by LE) with listed continuous benefits, except the 2 mai tai/coffee cards were one offs. Local and international phone calls and wifi were included. Unfortunately the free newspaper was free download of an app to download the newspaper on your laptop which of course all people take on their \u2018vacation\u2019.The gymnasium was exceptional, the back pool small and closed for cleansing I believe only for a couple of days. All good.Downside - Our room was in the Paoakalani Tower, almost a block from the beach. To get a triple upgrade one has to have four grades of rooms below the one you are in. We were put in the upper level of the old tower with good distant water views. According to staff there are 2 \u2018grades\u2019 in that tower, water (Diamond head/water, and city/water), and partial water glimpses/non-water rooms.Our room was smaller with a mini balcony, compared to the rooms in Kealohilani tower which are essentially road/beach front.So the Triple up-grade term is, in all probability a furphy.Breakfast - advertised as a 2 for 1 buffet, in fact it is a 2 for 1 Hot buffet (expensive) and we could not get 2 for 1 continental breakfasts - which are our preferred type, well we could, but we had to pay for one Hot Full breakfast A$48 anyway. The continental breakfast was acceptable, the full hot breakfast we found below par, in both variety and standard. After the first morning we ate out. The other meals in the restaurants were very good.The resort is in front of the part of the beach with a sea wall swimming area, this was excellent clean calm, up to 1.5m, with easy access. Great for swimming or just cooling off." }, { "user_review_posted": 181, "user_total_helpful_votes": 93, "expertise": 0.002384170231339, "user_cities_visited": 133, "review_days": 0.008762322015334001, "helpful_class": 0, "review_text": "On par with the Marriott brand this residence inn is another high quality outstanding property!Again the staff is just amazing! Doug the manager especially is so friendly and welcoming! While I was there we developed a really good rappore which I sincerely enjoyed! He and the rest of his \"a-team\" are so helpful, they go out of their way to do whatever they can to help you, find you directions and even lend you an umbrella if they think it may rain!! If you read my reviews you will see i am extremely big on service and these guys definitely deliver!!!!The rooms are pretty standard residence inn. Spacious with your living area, sleeping area (I had a studio) and full kitchen (I ordered take out still)If you're staying in DC and love the residence inn as I do this is the place for you! I missed breakfast both days but I imagine it was quite delicious!" }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 9, "review_days": 0.114457831325301, "helpful_class": 0, "review_text": "Great location, close to Capital Hill andd withing walking distance to where our monument tour picked up. Our room was perfect for a family of five, comfortable and very clean. Parking was great- and they gave us special parking for our oversize car. I would stay here again." }, { "user_review_posted": 12, "user_total_helpful_votes": 13, "expertise": 0.005149141196807001, "user_cities_visited": 10, "review_days": 0.7612267250821461, "helpful_class": 2, "review_text": "SO DISAPPOINTING.....I have literally waited my entire adult life to stay here since first visiting Hawai\u2019i in my 20s. Finally got to the point where I could afford it and of course! employees were striking. Now, while I totally respect an individuals right to strike unfavorable and unjust working conditions I DO have a problem with them making racket on the beachside from sunup to 10PM. I\u2019ve been told the breakfast at the beach house on the veranda is divine, but due to the strike was unable to experience it:(. We were in town for the ADA 2018, thankfully we had an idea of the strike prior due to the ADA sending out emails to notify attendees. Many others I spoke with had no idea until they arrived. People usually vacation at a place like this with the expectation of being pampered. There were absolutely zero services, no restaurants, extremely limited bar service (meaning you get up and obtain), no housekeeping, breakfast with plastic utensils (doesn\u2019t seem environmentally responsible) and a lot of temporary staff (who were trying their best). I am disappointed in the executives who make decisions. Why were they trying to hide the strike from their clients? Shady..... it was very inconvenient to have to explore outside the hotel to eat every single meal. It was definitely not relaxing hearing bullhorns, cymbals and chanting all day long. I felt sorry for all the weddings we saw at the resort during this time, I can\u2019t even imagine. The hallways looked like a war zone and you could fetch your own towels/toiletries from the front desk.We left on Oct 22nd. If you do stay here during the strike be sure to ask for a reduction in your rate as you\u2019re NOT receiving what you\u2019re paying for.In conclusion, this isn\u2019t JUST an Oahu problem. The problem exists in every major metropolitan city in America, people working hard every day without the ability to afford *decent* (not mansions) housing for themselves and families. It is an AMERICAN problem that requires changes from within.Undecided whether I\u2019ll give it another go sometime" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.133077765607886, "helpful_class": 0, "review_text": "This is a lovely historic hotel in the centre of Seattle's historic district. Nice staff...the breakfast is really basic and the same everyday. The pull out couch was really not very comfortable...investment in those mattresses needed. Bathroom in need of refurbishing...tub a bit icky. But high ceilings, wood work...we enjoyed it. You need to be mobile for second and third floors..no elevators." }, { "user_review_posted": 17, "user_total_helpful_votes": 4, "expertise": 0.0010319917440660001, "user_cities_visited": 5, "review_days": 0.38992332968236504, "helpful_class": 1, "review_text": "From the moment you entered this hotel you were greeted and treated like royaltyRooms were very clean and largeRestauarant within hotel excellent ervice and foodConciere was extremely helpful in arranging a Luau for us and was always visible when we had a question" }, { "user_review_posted": 32, "user_total_helpful_votes": 33, "expertise": 0.004896281584464, "user_cities_visited": 17, "review_days": 0.198795180722891, "helpful_class": 1, "review_text": "Really nice hotel....first time my husband and I have stayed here. Service is very good, room is great, spacious..massive bathroom. No complimentary fruit etc...which we are used to from five star hotels.Great location, right in the middle of Nana and close to sky train, shopping malls, markets etc. Only niggle is the food from the bakery on the Terrace isn't great...my husband and I were dissappinted so decided to have coffee/sweet treat across the road at the Starbucks. Best hotels for us in Bangkok for us are The Sheraton Royal Orchid or The Siam Kempinski. This hotel is fine....but not exceptional." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9978094194961661, "helpful_class": 1, "review_text": "I already emailed them specifying our special day but there was no reply to our email. They charge an amenity fee which is not mentioned while booking hotel...This is a scam please note...these facilities are provided free by other hotels..no free gift as mentioned on other reviews or credit for drinks was given to us...even after paying for amenities you won;t be able to use the spa, sauna, steam room as they will be mostly full..make note 2-3 people are enough to make it full though they charge alll customers for it..do the math all the customers cant use the spa in anycase during their stay...no coffee or tea or water kept in common area for all customers....low level kerug with awlful coffee was there in my room..zero response from the hotel even after sending them an email it was our special day....useless customer servce + amenities..not to forget their expensive parking.." }, { "user_review_posted": 21, "user_total_helpful_votes": 24, "expertise": 0.005438123610914, "user_cities_visited": 9, "review_days": 0.674151150054764, "helpful_class": 1, "review_text": "After reading many reviews about the timeshare sales pitch, I was a bit on guard about staying here, but we really wanted the lazy river and not many hotels offer that, (and Tahiti Village was the least expensive of the ones that did). Well, not one single time while we were there did we get any sales pitch or pressure about attending a timeshare presentation, not once! There was one flyer on the door the first day, and that was it. No calls, no people bugging you, no one trying to trick us into attending something, nothing! In addition to that, the resort is really great. The main pool is huge and has an adorable sandy area with pails and shovels for the little ones to make sand castles with. There are 2 hot tubs, one adult only that's nice and quiet, and the best focal point of course is the lazy river. I can definitely see how it would get crowded and annoying due to that, we stayed Wednesday through Saturday, and it definitely got more crowded as the weekend arrived. However, it was really really nice to just relax and laze around and around and around...and even better with a drink in hand! There was never a shortage of inter tubes either, which was nice because I wanted to bring my own but couldn't fit it in the suitcase. The grounds are just beautiful, there are palm trees everywhere, very lush. The staff are all super nice and friendly. We stayed in the 1 bedroom with a balcony and it was very nice and spacious, felt very modern and comfortable. There is no shuttle from the airport, but we took an Uber and it was easy and quick, and the shuttle to the strip is great and has lots of options. They even have a bunch of activities at the resort, although we didn't participate in any of those, it was neat that they had additional options for things to do. We truly loved our visit and are already planning a return trip!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.555859802847754, "helpful_class": 0, "review_text": "room was fine, service was excellent.food was fine, drink service was fine.came in early in the morning and room was ready on a Saturday, that's nice.just self checkout wasn't working. checked out early in the morning. there system was on a update. so no bill only an e-mail bill" }, { "user_review_posted": 27, "user_total_helpful_votes": 43, "expertise": 0.0076215462952740004, "user_cities_visited": 17, "review_days": 0.132530120481927, "helpful_class": 0, "review_text": "Our family was pleasantly surprised with this hotel. Valet, front desk and maintenance staff were very friendly. Upon checking in, we were asked if we would like late checkout the following morning, which we accepted .We're were also expecting coffee, donuts and pastries for the free breakfast but were surprised with the variety of food offered.Location was great as well. Just a quick walk to all the tourist attractions.Only downside was the mandatory valet parking at $55/dayWe will definitely come back!" }, { "user_review_posted": 23, "user_total_helpful_votes": 9, "expertise": 0.0017894065214990001, "user_cities_visited": 31, "review_days": 0.156626506024096, "helpful_class": 0, "review_text": "My second time staying at this particular Marriott on South Beach. The first time was prior to the renovation. The hotel looks great. It seems however that they reduced the room sizes significantly. I liked the fact that before, the rooms were larger than the average South Beach hotel...but I guess they have to go along with the trend. A few cons. Ants.... We had ants in our room during our entire 5 day stay, although they came and sprayed a couple times. The shower.....our bathroom got soaked every time we showered. I guess it wasn't properly sealed. It was very annoying though that we had to use all of our towels to soak up the pools of water in the bathroom after every shower. The parking...the parking is pretty steep at nearly $50 a night, but I guess since it's South Beach and you have no where else to park, you have to pretty much suck it up. Overall, great stay. I would definitely stay here again. The pool being out of commission was not much of an inconvenience since we had the amazing beach and great staff." }, { "user_review_posted": 21, "user_total_helpful_votes": 3, "expertise": 0.0005832190539240001, "user_cities_visited": 91, "review_days": 0.9616648411829131, "helpful_class": 0, "review_text": "Stayed here recently for 5 days and I had a very good time at this hotel. Things that were great; a very comfy bed, 2 beautiful pools with great views of the strip, hotel buffet - very nice and reasonable priced, location was perfect - right next to Bellagio and convenient to most locations in the strip. Things I didn\u2019t like; just one thing, no coffee/tea maker in the room. At first I didn\u2019t think it was a big deal but after spending 30 mins each morning walking to starbucks and spending $6.50 per cup on coffee I realized it was important to me and would probably make me pick a different hotel the next time I return." }, { "user_review_posted": 41, "user_total_helpful_votes": 10, "expertise": 0.0010737843227480001, "user_cities_visited": 24, "review_days": 0.378422782037239, "helpful_class": 1, "review_text": "This is my first stay in Okura Bangkok. I am really impressed with the service culture, standards and hotel facilities. Staff very well trained and General Manager always present around. Very good rooms with a lot of attention to the details. Very good food and beverage variety and quality. Beautiful and comfortable rooms. Extraordinary!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.634720700985761, "helpful_class": 1, "review_text": "Had a bad experience with the hotel. It's my 3rd time staying in this hotel and I have even recommended friends over. However this trip has been disappointing.Few days prior to my trip, I emailed the hotel requesting for an early check in and a room facing emquartier if possible. They replied that they have noted my request. Nonetheless upon my arrival, no room was available for check-in. Understanding that rooms are subject to availAbility , I was ok to checking in later. However I did request with the check in counter that I would like a room with emquRtier view which they said ok to,When I returned to the hotel at 4pm, finally got my room but to my horror, there was absolutely zero view and facing a dead wall. Gave a call to front desk to ask why was I given such a room when I have requested for views only to be given an explanation that I booked the lowest category room. Then why was this not mentioned to me whenever I requested for the view which they agreed to.My point is if you are unable to accommodate then do not pretend to.Furthermore, the previous 2 times I put up at this hotel, I too booked the lowest category room but had no such issues.Lastly, on the day of check out, even before 12pm which was the check out time, i recieved a call at 11.40pm asking me to check out. It's as though the hotel is trying to chase me out asap. Definitely not an inviting feeling.Used to be my favorite hotel but I doubt I will be returning in future. Won't be recommending friends anymore too.Definitely very disappointed for a returning customer." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.059693318729463006, "helpful_class": 2, "review_text": "My partner and I stayed for 2nights at this beautiful hotel for his birthday on 01 Apr,2015. We took the BART Train from the airport and had no problems getting to the hotel.Upon our arrival,it was as though we had walked through the looking glass into the 1900's. The lobby was small but the ambiance was breathtaking with the beautiful decor.We were warmly greeted by Chris,the front desk representative,who kindly told us that we were a bit early and our Junior Suite was not ready. He invited us to relax in the lounge,use the computer and held our bags for us until our Suite became available. He pleasantly surprised us by saying that the Junior Suite would not be available for while so he will upgrade us to a King Suite.The King Suite was simply wonderful. It was huge with a large canopy bed and lovely living room which included a fireplace. The bathroom was clean and the fixtures,though they were antique, were beautiful and sparkling.The location is excellent with loads of shops and reasonably priced restaurants. There is no need to have a rental car as there are several city buses to take you everywhere including Fisherman's Wharf, which is just 20 minutes by bus.The staff is very friendly and professional. We encountered Manish,another front desk representative,who was most friendly and helpful.We felt very sad leaving this lovely hotel but it will not be our first and last visit. We will certainly return for many more visits.Thank you Chris and Manish for making my partner's birthday and first visit to San Francisco an enjoyable and memorable experience.Stephen L. Brown. New York, New York." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.317634173055859, "helpful_class": 0, "review_text": "Breakfast is from 6:30am - 9:30am, we got there at 9am and the breakfast area was packed with huge queues. Once 9:30am came the staff came in and proceeded to take away all the breakfast items before we were even finished with them. My girlfriend didn't even butter to put on her toast as that too was taken away.But the room was quite comfortable and big and comes with good AC" }, { "user_review_posted": 125, "user_total_helpful_votes": 56, "expertise": 0.002064658501599, "user_cities_visited": 61, "review_days": 0.284227820372398, "helpful_class": 0, "review_text": "The worst experience I ever have on a diamond resort property; never again will I use my ownership on this property.. waste of points. One would think because we are a gold member and an owner they would do exemplary service. I am supposed to be a gold member. Checked in at VIP lounge supposedly. gave me a room a pool view which I requested.. little did I know they gave it to some other guest who were there at the same time. Front desk bumped my reservation my family off the pool view room and gave me a room at the building 1 with the ugliest view . And gave me this ugly room with parking view.. the manager aaron told me that it is because we did not request double beds and those guys requested double beds.. what kinda sh** is that? Front desk bumped me off my room orig 3203 then gave me 1468. Front desk over rules VIP lounge?? Really? And thay front desk lady i cant remember her name.. thr ruddest lady.ever. a multi billion resort company .. diamond international property.. this is by far the worst experience ever. And of course they do not have any room available any more. Is it because I am already an owner and you effin do not value me anymore as u have my money now? U did not even acknowledge me as owner.. gave me this white card holder instead of the blue key holder and gold key.. I know how you guys are. I AM AN OWNER. AND YOU JUST LOST A CUSTOMER. HATE HATE HATE THIS PROPERTY" }, { "user_review_posted": 161, "user_total_helpful_votes": 62, "expertise": 0.0017592518348090002, "user_cities_visited": 70, "review_days": 0.007667031763417001, "helpful_class": 0, "review_text": "This hotel is top-notch all the way. Hotel itself is beautiful, grounds are gorgeous and very well maintained. Having the lagoon there is a nice alternative for people who want to try things like paddleboarding without having to attempt it in the waves in the ocean out front. The beach is great and expansive. You can walk for a couple of miles and there are numerous bars & restaurants along the way. Our room was well appointed and spacious. I liked having the kitchen so I could bring home leftovers or keep snacks and breakfast items around. Staff was attentive. I highly recommend the luau on the rooftop. We took our 3 children, who are all in their 20's, and they loved it as well. I don't have a single complaint!" }, { "user_review_posted": 287, "user_total_helpful_votes": 168, "expertise": 0.002731556610501, "user_cities_visited": 240, "review_days": 0.28915662650602403, "helpful_class": 0, "review_text": "Nice property. Free parking and Starbucks on premises. Friendly greeting by doorman and front desk staff. 15 floors and 4 elevators. I stayed on the 4th floor. Room was quiet. Only downside was food related. Had a cheeseburger in bar $19.Room was king size. Plenty of light and work area. Internet fast. Separate shower stall and tub. Room safe and fridge included. Room located with view of pool but quiet. Did not try the pool but family friendly. Taxi's always seemed to be waiting which was helpful. Was allowed to go to 15th floor lounge which featured a great breakfast of scrambled eggs and a meat of the morning. Breads, fruits and coffee too.Very filling did not have to have lunch of over priced junk food in the convention center. Would stay again even with family or non-convention business/pleasure. Great for non-smokers or those not into debauchery." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6155531215772181, "helpful_class": 0, "review_text": "This hotel is awesome! It was my first time staying there and I felt welcomed from the beginning. The guy managing the night is definitely a cutie, and his mannerism proves his mother raised him correctly. I believe his name is Eric. However, this hotel is under renovations, and a lot of the amenities are limited such as the kitchen and bar, but regardless this hotel is awesome for it location and privacy. Eric took care of my friend and I by providing his service when there was no house keeping services during after hours. Nevertheless, I will be coming back to this hotel, and I hope the renovations are completed therefore, we can experience this hotel to it full capability.Thank you Kimpton Angler Hotel" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.794085432639649, "helpful_class": 0, "review_text": "Nice and perfect... recommend to stay... kindly services, luxury and clean It is worth to spend time here... the location is perfect to shopping... If you have not know where to stay in Bangkok (especially in Siam and Ratchaprasong area) I recommend you to spend your experience here at Centara Grand @ Central World." }, { "user_review_posted": 48, "user_total_helpful_votes": 29, "expertise": 0.0028228327632490004, "user_cities_visited": 152, "review_days": 0.050383351588170006, "helpful_class": 1, "review_text": "If you want to have a truly magnificent stay with stylish surroundings, exceptional service and delicious food - you must stay at The Modern.From the moment we checked in with the delightful Karen at reception until the moment we left and were treated so well including champagne at check in and a handwritten note and sweets from the team at checkout, it was so memorable and made our anniversary even more memorable.Each day we enjoyed breakfast near the pool and the food was incredible. We also enjoyed cocktails every afternoon at the sunset bar and the service from Geoff, David and Zazu was fantastic. Each night they would share with us suggestions of places to see and snorkel and eat. Each suggestion perfect.Our room has a sensational view out onto the marina and ocean, the housekeeping staff we incredible and each day it was a treat to come back to our room after spending the day exploring. Room service was prompt and attentive. The valet and bellmen were so happy to see us each day and friendly.Dinner at Morimoto was mind blowing. We enjoyed the tasting menu on the balcony and it might be one of the best meals I have ever enjoyed.This hotel is well located away from the crazy of Waikiki and yet close to walk to it and all the stores. I will stay here again and highly recommend it to others." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.551478641840087, "helpful_class": 0, "review_text": "The Kahala is located at the end of a quiet, neighborhood street. It is a more secluded resort which made it really quiet and serene. This was the perfect location for our honeymoon. We were wow'd from the moment we checked in. The staff are extremely friendly and helpful. The pool, dolphin experience, restaurants, lobby, rooms, and shops are all beautifully maintained and staffed with friendly faces. There are plenty of amenities that this resort offers and it has plenty of techy options without interrupting your desire to disconnect from the world. The beach is fantastic and well maintained. It was not crowded at all and for being a \"public\" beach, I was worried that it would have too many children running around being disturbing but it was not. We had a fantastic, relaxing time here and will be returning because 1 week was just not enough time!" }, { "user_review_posted": 27, "user_total_helpful_votes": 9, "expertise": 0.001507962779065, "user_cities_visited": 11, "review_days": 0.7699890470974801, "helpful_class": 0, "review_text": "Minnesota to Hawaii for a funeral...I have had decent experiences with the Hilton chain and love the amenities with the Embassys. This one in particular was beyond 10 stars.The staff was amazing, referred to us by by name, and made us feel at home. Housekeeping was on point! Room is probably the cleanest I have stayed in for a hotel.A short 5 minute walk to the beach, beautiful view, and an immaculate pool. Truly a heaven on earth experience.Breakfast was an excellent spread with many options from made to order omelets to miso soup!The managers reception was a wonderful highlight. Cocktails and a live music!I would go back in a heartbeat. Mahalo!" }, { "user_review_posted": 108, "user_total_helpful_votes": 37, "expertise": 0.001552915599037, "user_cities_visited": 144, "review_days": 0.41182913472070104, "helpful_class": 0, "review_text": "We had two nights at the Royal Hawaiian and upgraded from a garden room to the modern tower overlooking Waikiki- a great decision as the room was beautifully appointed with balcony overlooking the pacific. The staff were friendly and the coffee and pastries breakfast downstairs along with complimentary drinks and light food in the evening was tremendous. Definitely will return." }, { "user_review_posted": 24, "user_total_helpful_votes": 8, "expertise": 0.001507962779065, "user_cities_visited": 12, "review_days": 0.571193866374589, "helpful_class": 0, "review_text": "Our family of 4 stayed there over Labor Day weekend to celebrate our daughters 20th Birthday! Everything from booking to checking in/out was flawless! Rooms were very well appointed, biggest sf you can find. Very young and tasteful. Hottest water with excellent pressure I ever experienced in hotel. Endless shopping options just the steps away from the hotel. Already recommended this hotel to all my colleagues! Great atmosphere, thank you for our stay!Special thank you for the receptionist person who checked us in!!! Birthday surprise for our daughters was very well kept in secret :)" }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 8, "review_days": 0.6445783132530121, "helpful_class": 2, "review_text": "Nice rooms. Friendly staff. Restaurants on site have great food and drinks. Has a nice pool and hot tubs. The beach is right out the back door. Plenty of shops on site with friendly helpful staff. I would stay here again." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 44, "review_days": 0.318181818181818, "helpful_class": 1, "review_text": "We absolutely loved the modern, it is a stunning hotel, I loved the two pools having the option of going to the adults only pool. The service is amazing; they wait on you hand and foot!The Japanese restaurant in the hotel was incredible,I'm still dreaming of the food!We also visited the spa for a massage which was pricey but well worth it.5 stars from us! We will be back!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.28148959474260604, "helpful_class": 1, "review_text": "Went to Chicago for a friend's wedding and stayed at the Waldorf Astoria. The hotel was nice, but the staff and overall customer service was outstanding! They made it their priority to make sure that my wife and I were pleased with every aspect of our stay. This was our first time at staying at the Waldorf, but we will absolutely stay there again during our next trip to Chicago." }, { "user_review_posted": 113, "user_total_helpful_votes": 29, "expertise": 0.001135610217172, "user_cities_visited": 39, "review_days": 0.11281489594742601, "helpful_class": 0, "review_text": "Small boutique hotel. The rooms were ample and very nicely appointed. Most importantly, the rooms and bathrooms were very clean. The decor is contemporary and comfortable. We had connecting rooms and it appears the room 2 and 3 on each floor connect with the same footprint. Room 2 on each floor is a very large corner room with a king bed and king or queen sofa bed. Very nice room with no noise. the normal rooms are either a two queens or a king. We were part of a large family group and the hotel was a great option. We would definitely stay there again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8220153340635261, "helpful_class": 0, "review_text": "the bed was not comfortable, the room wasn't cleaning well every day, the apartment above as was very noisyyyyy !!!the coffee and the tea in the kitchen wasn't enough for 4 person.the car parking wasn't enough." }, { "user_review_posted": 25, "user_total_helpful_votes": 35, "expertise": 0.006686527639854001, "user_cities_visited": 177, "review_days": 0.9112814895947421, "helpful_class": 0, "review_text": "Caught a great last-minute deal on Hotel Tonight and so glad I did. Super location, on the \"safer\" side of Ellis, super close to Market and Union Square, we're talking 2-3 minutes' walk.Service was professional, the gift bag was a huge unexpected and cute surprise, and they gave me lots of little vouchers for 10% off the restaurant, 10% off brunch, that sort of thing so I really felt the value for money even if I didn't utilize the vouchers.The room was cozy and felt like a bedroom, they designed the hotel nicely to keep that San Francisco architectural style. I'd stay again!" }, { "user_review_posted": 61, "user_total_helpful_votes": 25, "expertise": 0.001879376242441, "user_cities_visited": 23, "review_days": 0.36035049288061305, "helpful_class": 0, "review_text": "Absolutely beautiful. Grounds were gorgeous with lavished bouquets of flowers every were. Like walking in paradise. Very well maintain inside and out. Employees of this establishment are very courteous and friendly. Location is prefect and other activities are close by." }, { "user_review_posted": 1212, "user_total_helpful_votes": 322, "expertise": 0.00117949563907, "user_cities_visited": 405, "review_days": 0.444140197152245, "helpful_class": 0, "review_text": "We stayed here on our first night in SF after a transatlantic.The foyer and and bar / restaurant area were nice enough (if huge).We were assigned a room on the 5th floor, the layout is somewhat unconventional being located around the atrium.In principal, the room was fairly ok if not spectacular. It had patio doors onto the street that would not close properly as it turned out and therefore the street noise was intolerable, so much so that both my wife and I used ear plugs which really should not be required at a hotel of this level. I made comment on this to the receptionist on check out only to be told that the doors shouldn't even open, no apologies or anything. Not really what I would expect of a Hyatt Regency.I would not be in a rush to return," }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "My girlfriend and I upgraded to a beach view room and it was well worth it. Outstanding views on the beach, diamond head and the sunset. The pool was clean and crisp and the restaurant had exceptional food. Walking distance to beaches, pools and lots of shopping." }, { "user_review_posted": 31, "user_total_helpful_votes": 16, "expertise": 0.0023954184507720003, "user_cities_visited": 16, "review_days": 0.534501642935377, "helpful_class": 2, "review_text": "Always a good sign of a hotel when you get given complementary wine on check in!Recently changed from The Tuscan to Hotel Zoe. We're able to accommodate our family of 5 in two interconnecting rooms which was perfect.Location in the Fishermans Wharf area was excellent - 5 min walk to Fishermans Wharf, 10 min walk to Pier 39. Spacious rooms with large comfy beds. Staff were all really friendly & helpful. Complementary coffee/tea/hot chocolate each morning was nice touch (especially if you are getting over jet lag!)" }, { "user_review_posted": 39, "user_total_helpful_votes": 22, "expertise": 0.002628325369139, "user_cities_visited": 29, "review_days": 0.42880613362541004, "helpful_class": 0, "review_text": "Hotel location just great not far from Dubai MallBreakfast as well if includedWi-fi superb everywhereRoms are clean and spaceyBut.... during the years the sun terrace area has decreased in favor of an empty topfloor restaurant leaving only a very small area to sunbathe onThe small pool is in the shady part of the terrace until 2 pm" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.422782037239868, "helpful_class": 0, "review_text": "Really appreciated the recommendations for food and things to do from a very friendly front desk hotel employee named Sarbi! I would definitely stay at CQ Hotel again when in SF and would recommend it to friends. Good location, clean and comfortable. Thanks!" }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 119, "review_days": 0.34720700985761205, "helpful_class": 2, "review_text": "Excellent hotel. The service was first rate throughout. Spacious, modern, comfortable rooms. Fantastic rooftop pool with a good view. Breakfast is top class. All at a very reasonable price. Highly recommended!" }, { "user_review_posted": 87, "user_total_helpful_votes": 33, "expertise": 0.0017311767816850002, "user_cities_visited": 21, "review_days": 0.8658269441401971, "helpful_class": 0, "review_text": "Efficient and friendly check in process. All staff within lobby and valet were helpful and friendly for the entire duration of our stay. Pool staff were friendly and attentive. Room was lovely and well kept." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.976998904709748, "helpful_class": 0, "review_text": "Nothing major, just a series of minor annoyances that at $270/night I think are worth noting. 1) Inconsistent/incorrect information on website, which is now the primary means of communicating with guests (as we know, those desk binders are obsolete the day they're printed). Restaurant hours wrong, incorrect information about fitness center fee. 2) The (obsolete) desk binder referred me to the separate room service menu, which didn't exist. When I called down and requested one, I was told to see TV channel 1-2 to for menu for coffee shop downstairs, open until 9 p.m. In the five days I stayed, channel 1-2 never displayed any information. 3) Room service of any kind -- let alone 24/7 room service -- is no more. It is possible to order food at the restaurants to go (i.e., take upstairs). Same limited menu at all restaurants. Ordered from Door Dash one night, got to parade through the lobby in my bunny slippers before my business colleagues to meet the delivery person (not allowed upstairs). 4) Requested refrigerator, which was delivered promptly but which, I discovered the next morning, did not work. Replaced all the refrigerated items I'd purchased at Glen's the evening before. Replacement fridge did work, but smelled of sour milk every time I opened the door. 4) Shower heads are c. 1967.On the plus side, comfy beds/bedding and quiet/responsive HVAC system." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.34118291347207, "helpful_class": 0, "review_text": "Great hotel right in the middle of the happening.Walk to the Mall and the Capitol.Giftshop gives great advice for side seeing tours and you can book them there too.Parking is under the Hotel and they take your luggage before and after in storage for you.Overall a very pleasant and stresses experience in down town DC for a 1 1/2 day visit." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.7135815991237671, "helpful_class": 0, "review_text": "This hotel was one of the partner hotels for Pokemon Go Fest and the reduced rates for that and location were why I chose this hotel. I was a bit surprised at the $72 per night parking charge which was more than a third of the cost of the room! I was expecting about $45 which I've found typical for city hotels. It was in an excellent location for what I needed it for and within walking distance to Millennium park. The room was very nice and clean. I did not like that, while there was a refrigerator in the room, it was stocked full of minibar items so not usable to put many of my own drinks. The staff were fine. Nothing out of the ordinary at a hotel in my experience. Overall, it worked great for our trip but I might look elsewhere next time as it ended up costing a bit more than expected due to parking." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 5, "review_days": 0.043263964950711005, "helpful_class": 1, "review_text": "The Equus was a great place to stay while in Waikiki. The staff was very friendly and helpful. The bed was extremely comfortable and the room was always clean. The location was just a block off the beach and very convenient to all the restaurants and activities. The parking attendants were the best! We were there with extended family and had several rooms. Everyone was pleased with the accommodations and we would definitely stay at the Equus again." }, { "user_review_posted": 3, "user_total_helpful_votes": 9, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.423877327491785, "helpful_class": 0, "review_text": "First the good. The parking was fantastic! We dropped off our car at the front entrance, and they took it to an immaculately clean garage under the hotel. When it's time to get our car, we just went to the basement level on the elevator, and there it was! So easy!The staff were helpful. They took care of us to the best of their ability.The rooms are small. We stayed in an executive king room, which is one of the larger rooms. There wasn't enough room for a nightstand on both sides of the bed. The bathroom was right next to the bed.They allow pets in this hotel. In our case, they hadn't cleaned up very well after a pet that had stayed in our room. It was disgusting.In our room was torn carpet, dirty windows and broken fixtures.Noise is a problem at this hotel. Market and 4th Streets are very congested with cars and people. But there are street performers, too, and they love to make noise. I'm very confident that this is a regular feature of the area, having lived in San Francisco.I'm not sure a room on the interior of the hotel would be much better, as there's a restaurant & bar, called \"Dirty Habit,\" with outdoor seating, on the 5th floor. All the rooms on the interior look out on to this restaurant.We made a mistake by choosing a hotel on Market Street. It's too gritty, and not near much that interests us. So, we walked a lot. Next time, we'll stay in the financial district, Union Square or Nob Hill." }, { "user_review_posted": 45, "user_total_helpful_votes": 23, "expertise": 0.002371056922529, "user_cities_visited": 43, "review_days": 0.314348302300109, "helpful_class": 1, "review_text": "Our room was lovely with very comfortable beds! (a rarity in asia!)The concierge were charming and helpful, providing a free shuttle service to the metro station and also recommending good places for breakfast etc.The pool was lovely with a well equipped fitness centre. Had a really enjoyable stay and would definitely stay again!" }, { "user_review_posted": 57, "user_total_helpful_votes": 39, "expertise": 0.0032114380622190004, "user_cities_visited": 105, "review_days": 0.7026286966046, "helpful_class": 2, "review_text": "Quality quality quality sums up this wonderful hotel. From the very first moment we entered to when we checked out the service and attention to detail was second to none.Could not find fault with anything, from staff to food and drink everything was superb, a true five star hotel with exemplary service in the heart of bustling Bangkok.We decided to have dinner in Elements one of the hotels restaurants. The meal was amazing as was the service. If you are a steak lover the Wagyu MS7 Sirloin is unbelievably good. Having a table overlooking the open kitchen made the experience even better.Thank you to everyone at Okura for making our stay so enjoyable, we have found our Bangkok Hotel and won\u2019t be staying anywhere else." }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 9, "review_days": 0.228915662650602, "helpful_class": 1, "review_text": "This is our third stay here. The staff makes you feel like family and the views, private beach, complimentary happy hour, morning yoga, and bicycles and spotless and spacious rooms are what hotels should be. The neighborhood is old Hawaii yet a short walk from downtown. One of our favorite hotels!" }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 5, "review_days": 0.8723986856516971, "helpful_class": 0, "review_text": "This hotel seriously sets the standard for what a hotel should be.I made contact prior to my arrival, and was treated like nothing less than royalty by every single member of staff at this hotel. From the manager Osama to the desk clerks, to Nash (I believe was another assistant manager), to the doormen, these guys will go out of their way to make your experience nothing less than unforgettable. So unforgettable that a year later I am planning to return and still remember their names.Anything you could possibly want, from arranging travel to recommendations to pre-booking an event, they can and will sort out for you.The room itself, the breakfast, the swimming pool, the countless venues also connected to the building (40 Kong, Play Lounge, and numerous other restaurants), every single thing about this hotel was absolutely above 100%.I will only ever stay at the H Dubai, and try my best to ensure all my family friends and business associates also do the same.Words do not do this place justice. It was a dream to stay here and truly made the last leg of my extended honeymoon across multiple countries something I will forever cherish.Thank you H - Dubai, for everything you did for my wife and I." }, { "user_review_posted": 45, "user_total_helpful_votes": 17, "expertise": 0.0017237363149310001, "user_cities_visited": 273, "review_days": 0.174151150054764, "helpful_class": 0, "review_text": "Spent 3 nights at Harbor Court exploring San Francisco. Used the 'Big Bus' 48 hour pass as a convenient starting point and then good taxi service for well planned trips to best parts of the city (even runs evening tours), take warm clothing as parts of tour are very windy. Stops at rear entrance of hotel every 15 minutes! Hotel also has excellent Sushi restaurant attached. Most of the lower part of the city is easily in walking distance of hotel." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.24644030668127, "helpful_class": 1, "review_text": "Flew in from Houston on Thursday evening. Flight delayed by over 3 hours. Arrived at the Palms Place (original reservation). When I notified the desk of our delay a free upgrade to the suites at the Palms was offered. The suite on the 27th floor was amazing and our stay far exceeded our expectations. We would definitely stay at the Palms again and highly recommend this hotel!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.448521358159912, "helpful_class": 0, "review_text": "Three generations of girls took a trip into the city to explore and visit the American Girl Place. The Drake was everything we hoped it would be. Anything you wanted to do was at our fingertips. The hotel was gorgeous, staff was extremely helpful and friendly. We were right next to the Lake and had a wonderful trip. We will be back!" }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 433, "review_days": 0.610076670317634, "helpful_class": 0, "review_text": "We stayed for four nights. Overall, our stay had a lot of nice touches:- the staff were helpful and friendly.- the room was clean and comfortable, and reasonably spacious. We had a king deluxe (king bed plus sofa). The room also has a coffee table that extends to a desk height.- our room (on the west end of a higher floor) had a decent partial ocean, partial city, and partial mountain view.- the balcony, though not large, was more than enough room for two people to read and relax.- the breakfast worked well for us. We liked the choice between a full buffet + cooked to order omelettes and grab-and-go from the market, and appreciated the long hours (6a-11pm).Unfortunately, there are a couple of hotel characteristics that interfered with the quality of our stay, and that were outside of the control of the great staff. The elevators seemed to have serious maintenance issues (at one time, 3 out of 5 were out of service), which made for long waits and long and crowded elevator rides.Additionally, the hotel seems to have been built with doors with large gaps between them and the doorframe. This meant that we'd be awakened by the slamming of doors starting around 5am and could not get back to sleep -- some better sound isolation would go a long way here.If the hotel could fix these two issues, this would be a five star review --- good value, good location, comfortable rooms. But the elevators kept us from using our time well, and the noise issue kept the vacation from being as relaxing as it should have been." }, { "user_review_posted": 15, "user_total_helpful_votes": 2, "expertise": 0.0005369818676670001, "user_cities_visited": 80, "review_days": 0.42113910186199305, "helpful_class": 0, "review_text": "We always stay at the Outriggers and this time we tried Ohana East and it did not disappoint. The rooms were clean and large will all necessary requirements. We were on the 18th floor and we had a lovely large family room which overlooked Waikiki Beach, we also had two room on the 17th floor all with lovely views. The kitchenette was suitable for our breakfast and happy hour. The staff were very helpful and we would stay here again its in a perfect location to everything including Waikiki Beach and Cheesecake Factory." }, { "user_review_posted": 71, "user_total_helpful_votes": 39, "expertise": 0.0025564398195410004, "user_cities_visited": 34, "review_days": 0.36418400876232204, "helpful_class": 0, "review_text": "I was attending a conference in San Francisco and decided to stay at a small hotel rather than the large hotel where the conference was being held. I was very pleased with the service and room quality at the Adagio Hotel. The staff were very friendly and accommodating and my room was clean and comfortable. I do note that the hotel is on the edge of the \"Tenderloin\" district of San Francisco. I was totally comfortable walking around the neighborhood during the day but at night I did not feel comfortable walking alone." }, { "user_review_posted": 2, "user_total_helpful_votes": 8, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.22179627601314303, "helpful_class": 3, "review_text": "I was so excited to be in hawaii for our last trip before out baby comes. WORST hotel 1st impression of my life. First off we booked a queen room and ended up in a room with 2 double beds. Mind you i am very pregnant it was a very tight fit. Next the washroom was Filthy HAIRS and left over SOAP all over like it wasn't even cleaned after the last guest. So dirty I felt like showering in my shoes. Next one of the beds were covered in stains not sure if the sheets were changed. It was very disappointing walking into this hotel after seeing such nice photos and pretty good reviews. The photos are OLD this hotel seems run down really needs a reno. My husbands biggest complaint is there is ZERO control over the thermostat main reason is it will only run while the key card is placed in the room wall unit that supplies power to the room, also all lights are turned on when power in being fed to the room with no light switches to turn them off. When you sleep the key comes out to turn lights off. This was leaving our room either too hot or too cold because as soon as we leave the thermostat turns off. Dont know about you but I am not about to leave my room key in the suite. Do your self a favor and book something else." }, { "user_review_posted": 26, "user_total_helpful_votes": 20, "expertise": 0.0036242032269830004, "user_cities_visited": 16, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "This place is superb and very relaxing. We stayed here for a few nights on the way to Thailand a loved it!We were looked after very well and the hotel is beautifully designed and contemporary.It also has some great restaurants, a nice pool and is relaxing compared to some other hotels in Dubai! Not a motorway in site!!If you want beach then stay in The Palm but if you want a slightly more relaxed experience that is literally 10 mins drive from the airport this is a really great option. Also right next to the golf course and obviously on the creek." }, { "user_review_posted": 643, "user_total_helpful_votes": 191, "expertise": 0.0013317868749750002, "user_cities_visited": 320, "review_days": 0.24753559693318702, "helpful_class": 1, "review_text": "The Geary Parkway Motel is uniquely affordable in San Francisco, with free (but quite limited) parking. The management was friendly and flexible.The room and bathroom were clean, and sufficiently quiet. Breakfast is minimal, thou... The location is also convenient, with a multitude of services right around." }, { "user_review_posted": 29, "user_total_helpful_votes": 12, "expertise": 0.0018985872836500002, "user_cities_visited": 37, "review_days": 0.284775465498357, "helpful_class": 0, "review_text": "We went here in 2010 for our 10th Wedding Anniversary. Beautiful place. Lots and lots of people. It was clean and comfy. Walking distance to World Market, all kinds of shops and restaurants as well as walking distance to the beach. Rooms were quite, couldn't hear the neighbors." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 14, "review_days": 0.11391018619934201, "helpful_class": 0, "review_text": "my wife and I LOVED this place! we had the room with the separate entrance. it had a very cool alcove and bathroom and a great bed.amazing touches.they accidentally did not reserveparking for us and went out of their way to arrange alternate parking for us free of charge.the pool is a refreshing treat.breakfast is great.very quaint.we moved it.thanks for everything!" }, { "user_review_posted": 79, "user_total_helpful_votes": 19, "expertise": 0.0010572965332680002, "user_cities_visited": 120, "review_days": 0.427710843373493, "helpful_class": 2, "review_text": "I spent one night at the Golden Gate Hotel on a business trip. Pros: great staff that bend over backward to meet needs; clean and cozy room; nicely decorated; friendly cat; easy walk to many great restaurants and shopping; near cable car line. Cons: room too small for business work; unable to connect with printer; breakfast too late for my need to be at a business by 8 am; hearing people talk in room next door to late in the night; expensive parking across the street (but not too bad for SF). Overall, I would stay here again if I was with my husband on a leisurely trip." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.6018619934282581, "helpful_class": 1, "review_text": "We absolutely found a gem. Our entire family is extremely sensitive to smoke, so casino hotels are not an option for us. The Springhill convention center is a game free, smoke free facility. Therefore this place is extremely clean and refreshing! We came January 1st, right after the all the New Year party goers and a week before CES, which are the computer party goers! =)This place actually overlooks the convention center and our room overlooked the track for all the self driving cars. It was cool to see them driving around!I didn't see many reviews of the breakfast buffet. Therefore I'm going to talk a bit about it. First of all there is a small bar/restaurant that serves meals throughout the day for a fee. But the free breakfast goes up to 9am on weekdays and 930am on weekends. They post a sign of suggested wait times if you come within certain times. I poated a picture of it. If you come after 830am, don't get mad when you see all the other guests that decided to get up at 830am, or later! I got here at 745am and there wasn't a line. I didn't believe the sign until it hit 830 and sure enough the line was huge and the food ran out. SO DON'T COMPLAIN AND JUST WAKE UP EARLY!I heard families complaining at 9am when they literally shut things down. \"where's the food!\" really? You snooze, you lose!Now about the food. There's a pretty good option for being free. Eggs and turkey sausage are the \"hot\" items. I must say that the eggs were nice and buttery, which I like. I personally make eggs with butter so it's pretty yummy to me. The sausage being turkey is a plus, but I do still enjoy a basic pork sausage myself! =)There's oatmeal, cereal, bagels, English muffins, toast, and blueberry muffins. There's also orange and cranberry juice, coffee too, of course.All in all, not bad for free. Just make sure to come down before 830am! Fair warning to all! =PJust two other things about the place. Parking is $25. But if you're willing to park across the street at The Westgate, then it's free. But I'd suggest to unload your family and luggage, then make the 2 block trek yourself.There's a trundle bed. This is a bed that pulls out from underneath the sofa. It's a single bed and it's horrible! The sofa itself also is a day bed. I ended up sleeping on top of the sofa which was nice and firm. If you absolutely need the trundle, have a small kid sleep on it, not an adult.The conclusion is that we really enjoyed the stay. The staff is extremely nice and helpful.Hope this was helpful! If so, please check the thumbs up below! just kidding, you don't have to! Lol!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.037787513691128004, "helpful_class": 1, "review_text": "I recently stayed a week in this hotel and had a very pleasant experience. I found the staff friendly and attentive while the bedroom was clean and cozy. The food and bar in this hotel as well as staff is highly underrated. After dining around in the vicinity area, trust me, dine at the hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9879518072289151, "helpful_class": 0, "review_text": "I found the experience of staying at the Aston Waikiki Beach hotel better than I imagined it to be. The staff make that hotel a great place to be. I would definitely go again and recommend it to others. The staff phoned me to make sure I was alright. Staff were friendly and helpful. And best of all I learnt to hula dance by the swimming pool. There were many activities for guests." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 59, "review_days": 0.7322015334063521, "helpful_class": 0, "review_text": "Stayed 3 nights at this hotel this August!! It was nice room with surprise cake and decorations! Location is best with walking distance to emporium mall bangkok!! Breakfast was nice and staff were very friendly!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8997809419496161, "helpful_class": 0, "review_text": "I spent the night before New Year's with my girlfriend and as much as we liked the hotel some of the room amenities didn't work. We made a complain to customer service and since they couldn't not refund us the for the night, they promised to make us their personal guest next time we visited and give us a free upgrade plus a discounted rated. When we contacted them to follow up with them since we are visiting NY again they ignored us. After calling them to make sure we had the right email and they gave us a new one which they ignored as well. Definitely not the treatment you expect when you pay for such an expensive room." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.8784227820372391, "helpful_class": 1, "review_text": "From our first interaction to our last, my wife and I had a blast. Warning, I am a Hilton FanBoy, Diamond member so...Stay at one of the 3 primary Hilton locations in SF every few months as a Bay Area local who loves to visit the city for Foodie adventures, Concert and Sporting events. The Financial District Hilton is in strolling distance (10min walk) to the Bay to Breakers 12K starting gates and a stroll to North Beach (Little Italy) and China Town. Can't be more awesomely situated if you're hungry for the best of the best nutrition. LOVE is what you feel from nearly all staff members from the front desk to the exec lounge to the bar tender/s and bell staff." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.553669222343921, "helpful_class": 0, "review_text": "Can't thank Hotel Shocard enough for what I can only describe as an amazing stay in the heart of New York. We were looking for a hotel in the centre of everything and Hotel Shocard did not disappoint - in fact it exceeded all expectations! Upon arrival we were greeted by the lovely Carmen. She gave us tips of where to go and what to see and also gave us a Reece's cupcake each which was a fantastic touch.For two people the room we stayed in was the right size and very clean. The bed and pillows are extremely comfortable and the curtains do black out the light which is good as Times Square really is on your doorstep. The bathroom is decorated beautifully and the complimentary miniatures smelled lovely. Times Square is seconds from Hotel Shocard which is perfect if you want to drop your shopping back to your room. The subway station is also opposite the hotel and as it's a main subway station, accessing New York's tourist attractions is very easy.The staff really do go above and beyond here and really made our experience in New York incredible. I bought tickets for a gig last minute and needed them printed out ASAP and the man on reception (didn't catch his name) kindly printed them out for me! They really do care about your stay in the Hotel Shocard/New York and make you feel special. We were always asked what we were up to today and when we came back the staff would remember what we said we were doing and asked how it was. They were extremely helpful in giving us advice for what to see and how to get there.I really cannot recommend Hotel Shocard enough. While New York is an amazing city, our trip was made incredible thanks to the lovely staff at the Hotel Shocard. When we return to New York again, we will definitely be staying here again! Thank you, thank you, thank you!" }, { "user_review_posted": 40, "user_total_helpful_votes": 19, "expertise": 0.002195740924638, "user_cities_visited": 24, "review_days": 0.22070098576122602, "helpful_class": 1, "review_text": "I've been staying here for years. This property is far enough away from the madness of the Marquis and Fisherman's Wharf, but close enough to both of those areas to easily get around. The bar is staffed by friendly, attentive staff. The food is standard Marriott fare, but there are also plenty of places that deliver (Check GrubHub). Always my goto place in SF." }, { "user_review_posted": 111, "user_total_helpful_votes": 81, "expertise": 0.003432429450304, "user_cities_visited": 170, "review_days": 0.5920043811610071, "helpful_class": 0, "review_text": "We are HGVC Premier Elite folks and actually own at this property. We did not book an ocean view room but had hoped for an upgrade. Didn\u2019t happen so we got a city view room. The traffic noise 24/7 really ruined our stay. The location of the property in general is very good and not a far walk from the Waikiki beach, many restaurants, shops, etc. we had a room on the 22nd floor out of 39 I think. Thank goodness it was not any lower. Our room was not ready when we arrived so we went to the Arrival/departure lounge on the 8th floor. Nice place to wait. The front desk folks were very pleasant." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.513691128148959, "helpful_class": 1, "review_text": "My husband and I had a wonderful stay at the Loews Regency. The view from our suite on the 39th floor was nothing short of amazing! Everyone we encountered was pleasant and helpful. We were especially surprised to find champagne and chocolates and a happy anniversary card. The staff went above and beyond to make our stay special." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.049288061336254005, "helpful_class": 2, "review_text": "Unique, quaint and charming, we loved our stay and look forward to having the pleasure of staying here again. My daughter (17) and I recently stayed 4 nights. She was thrilled and took lots of pictures. Our room was small and we shared bathroom facilities but it wasn't a problem at all and they were always clean. The location was perfect and very close to many attractions. We loved the fact that we could walk to many places and always felt safe. We found the staff helpful and the wifi worked well. It was very good value as well!" }, { "user_review_posted": 889, "user_total_helpful_votes": 203, "expertise": 0.000998261513239, "user_cities_visited": 288, "review_days": 0.781489594742606, "helpful_class": 0, "review_text": "We recently stayed for a week at the Jockey Club and it couldn't have been better. Located right beside the Cosmopolitan it is the prefect spot to visit the Strip. Being only 200 year from the Strip it gave us easy access but also when returning got us away form the hustle and bustle that the Strip constantly gives you. We had a two bedroom which came with all the necessities. While somewhat dated and in need of refurbishing the Jockey Club definitely suited our purposes. Staff were exceedingly friendly and helpful with any of our questions.We were located in room 458 of the Derby Tower. The room gave us a view of the Bellagio which was very nice. Better than the other side of the tower which has no view.If you are looking to rent a car, on short notice, head over to the Cosmopolitan. The rental firm used by the Jockey does not negotiate well.Great place to stay." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 5, "review_days": 0.6281489594742601, "helpful_class": 0, "review_text": "We loved staying here. The housekeepers were quick to respond when we needed them. The breakfast at The D Restaurant was fabulous! Scratch made gravy and hollandaise sauce! YUMMY! Go-Go dancers were a delight to watch; especially when the pit boss joined in. Flair, when they were performing, was very cool. Stage right outside door always had entertainment in the evening. Bell men were quick and courteous. Every need we had was met. Only downsides: They need to add more cocktail waitresses for the slot players. Shower in the room took 10-15 minutes to get hot at times. Especially late at night. Burrrrr!" }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 6, "review_days": 0.9288061336254101, "helpful_class": 0, "review_text": "Very nice suite with a kitchen, living room, bedroom, dressing area and bathroom. We stayed on the third (top) floor as other reviews suggested to do so to avoid hearing people upstairs. You need to know though, there are no elevators so unless you have someone from the resort carry up your bags, it is quite a jaunt. Our suite was clean and kept up nicely and the grounds were nicely groomed, even in February. Nita from customer service was sooooo helpful! She assisted with anything that I had questions about, including grocery stores. Nita recommended on store that delivered right to our room without charge and except for broken eggs, we were very pleased with prices and the service. The resort is off the strip so it is quiet and a nice retreat from \"all the action!\" If we return to Vegas for a winter getaway, we will definitely stay at the Holiday Inn Club!! One complaint- the weather was unusually COLD while at the same time, weather back home in northern MN was warmer than normal!! We traveled in February of 18 but the chart below did not go back that far so I took the oldest month I could as I am new to TripAdvisor and I wanted to share the very positive experience!!" }, { "user_review_posted": 30, "user_total_helpful_votes": 7, "expertise": 0.0010224723233660002, "user_cities_visited": 21, "review_days": 0.24370208105147803, "helpful_class": 0, "review_text": "We only spent one night at the Jockey Club, but it would be an ideal place to spend a few days. It is not easy to find, and it is even harder to find your way around, but this does not take away from the amenities that are offered. The offerings are more apartments then hotel rooms - we stayed in one with 2 bedrooms AND 2 bath rooms - also had a full kitchen. Location on the strip is very central and the price was certainly right for what we got!" }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 9, "review_days": 0.305585980284775, "helpful_class": 0, "review_text": "My daughter and I booked a last minute overnight at the hotel. We were pleasantly surprised by the old-fashioned flair of the hotel... loved how the remodel kept many of the features of the building... marble stairs, ironwork, office doors. We could see a sliver of the lake from our room. Location was key, close to public transportation and easy walk to Millenium Park. Staff was helpful in suggesting restaurants and directions. Next time we stay here we will take advantage of the loaner bikes!" }, { "user_review_posted": 968, "user_total_helpful_votes": 4497, "expertise": 0.022443902781539002, "user_cities_visited": 176, "review_days": 0.488499452354874, "helpful_class": 3, "review_text": "My first return trip in a few years to this lovely City and its Historic Luxurious Hotel located on Nob Hill and I apologize for my oversight for not writing a review and giving it a 5+ star rating as I am now, for its Old World Charm, rooms with magnificent views, location and superior staff service led by a culture of Excellence which begins with its GM Paul Tomey and extends to all of his staff.Attending a Banking Conference which meant all of its facilities were pretty well sold out, I was scheduled to arrive very late and I requested the GM to hold decent rooms for a late arrival as well as print out some last minute event information for me. What an incredible surprise to have GM Tomey, who was travelling himself out of the country and on vacation, respond back immediately with a welcome note and assurance that I would be taken care of by his hotel staff.Service by staff was as good as I have experienced anywhere worldwide! When I checked in, I was met by Vanna who personally escorted me to my room where received my faxes and some refreshments given the late hour. This sort of personal attention I normally only find in Asia in the best of class Hotels and it was my first reminder at the Fairmont, that this property was as good as any worldwide. I them spoke to the operator regarding the gym and internet and she volunteered that I should join the President's Club for free which gave me complementary internet and gym access during my stay. The Internet connection was super-fast and the gym was large with enough room for easy access to various machines during my stay. During my 2 days, staff at the restaurant, bar, gift store, bell desk, room service all were super friendly and always asking what else they could do to help. This type of Excellence starts at the top and as I noted, their GM clearly sets the example.This Hotel is located in Nob Hill, an excellent location to stay and visit this great city, with spectacular lobbies, foyers, rooms with magnificent early morning views of the Golden gate Bridge, Alcatraz and the Ocean. Outside access to taxis, Uber, trams all get you to where you want to go quickly.It\u2019s a Historic Hotel full of great memories. The Venetian Room at the Fairmont Hotel was where Tony Bennett first sang \"I Left My Heart in San Francisco\" in December 1961. The Hotel was used to film many shows such as Hotel and the Rock. It\u2019s full of history and if you see the movie Bullitt you will recognize many of the surrounding streets.My big regret is not having my wife visit with me as this was a Business trip. But it is definitely on my list for us to visit together and for any of you reading this review, I highly recommend a stay to feel pampered and feel transported to a time when true luxury was and is still defined by hotels like the Fairmont." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7557502738225631, "helpful_class": 0, "review_text": "Warning! I recently stayed here with my family for my sister's wedding and it was very disappointing. We had five rooms including a suite.The first night I was supposed to share a suite. We thought that a suite would be big enough for two people. However, the sofa bed was very uncomfortable. The sheets had holes in them and the mattress was worse than a college dorm bed. I could feel through the springs to the metal frame and the upholstery looked like it hadn't been cleaned since the 90s. I had to go and stay at a friend's place that night because the bed was so uncomfortable.The second night I got my own room. It was fine. I would say that it was fairly standard. My expectations were very low after the first night. I barely used the room and maybe spent a total of 8 hours in there to sleep.When we checked out, my father paid for my room on his Visa and was given a printed receipt. However, I noticed that there was a charge on my debit card that they had on file. I called them thinking that they had a hold on my card and that it would be released. They confirmed that they charged my card. I confirmed with my father that he was charged as well. After many phone calls and going back and forth, the reason why they charged my card is because they thought I drank a bottle of water and needed to charge me $3. Instead of charging me $3, they charged me for the full room amount. I didn't drink any water. They apologized and reversed the charge. This was a huge headache and they told me that I would receive the money back in 7 days. The concierge that I spoke to on the phone was very nice.This was an overall disappointment and I would suggest that people stay at another hotel. We had a block of rooms reserved for the wedding and they weren't able to accommodate for their mistakes." }, { "user_review_posted": 38, "user_total_helpful_votes": 17, "expertise": 0.00206159224609, "user_cities_visited": 8, "review_days": 0.20646221248630803, "helpful_class": 0, "review_text": "Great location - walking distance to most tourist areas and a quick taxi from all the sights. I personally wasn't a fan of the hotel. It seems to be more of a nightlife party location with outdated rooms. The bars on the main level really pack them in at night and it gets pretty wild. My judgement is also skewed because I stayed here after 3 days in Napa." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.244249726177437, "helpful_class": 1, "review_text": "When I first arrived at the Hotel Grace on Sunday afternoon after a long flight over from Europe I was concerned due to the current renovations in progress.The fact of the matter is they are a bit behind schedule on a major upgrade to the building and it does impact on the initial impression of its appearance. Only 1 elevator seemed operational and it was quite slow generally though I would imagine the second elevator will be in use once renovations are complete.Once you explore your room and check the furnishings and features you will appreciate that the hotel is well operated and staffed by efficient and friendly professionals.The beds are very comfy, all required furniture such as a table and chairs are present as well as a discreet safe. The TV display is much higher than average quality (Samsung 40\" Smart TV) with a reasonable selection of channels.For me Wifi is also always a point of critical concern and here I had high speed of connection with not a single disconnection whenever I was anywhere in the hotel.Plenty of towels, pillows and bathroom soaps, shampoos etc.As with nearly any hotel there are minor details you can criticise but overall for someone travelling to the city for business or tourism who is not hanging around the hotel for huge periods of time it is very nice indeed.Again I should mention that the staff are helpful and courteous! I was especially impressed by Agata and the doorman who was always smiling!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.28203723986856505, "helpful_class": 0, "review_text": "I really loved the location annd people great experience would certainly come back, and recommend to friends and family, definitely worth a 5,000 miles in traveling. Beds were also very comfortable and rooms very clean." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.18565169769989, "helpful_class": 0, "review_text": "Have been going to Chicago on the same weekend for 23 years with friends, have stayed at many different hotels, the Fairfield Inn was great and will return. First of all, the people who greeted us and checked us in were phenomenal , especially Danielle (who also knows how to wrap Christmas presents). The rate was actually close to what we paid 22 years ago elsewhere. We had a suite which was roomy and very clean. The bed was great and the bathroom was large with large walk in shower. The hotel is walking distance to everything, is about halfway between the northern limit of Michigan Avenue and the heart of The Loop. The only complaint is the street noise at night, especially Friday and Saturday nights. The fire station is across the street and there are some clubs nearby that seem to empty at three AM which leads to a lot of car honking and noise. The Fairfield is aware and provides ear plugs for light sleepers, but those are difficult to get use to...would recommend a room on the opposite side of the entrance or bring a white noise machine. Overall was very good and will return." }, { "user_review_posted": 96, "user_total_helpful_votes": 79, "expertise": 0.0038848431350910003, "user_cities_visited": 139, "review_days": 0.435925520262869, "helpful_class": 1, "review_text": "Nice location just next to Chinatown and within walking distance of most of the sights.On the upper floor rooms magnificient views of the Bay. Rooms are of good size with a large desk by the window. Nice and comfortable bed. Reasonable Exec Lounge with some nice hours d'ouvres in the evening." }, { "user_review_posted": 33, "user_total_helpful_votes": 29, "expertise": 0.004156092537423, "user_cities_visited": 163, "review_days": 0.53012048192771, "helpful_class": 0, "review_text": "Stayed here for 3 nights before travelling down to Hua Hin. We booked a family room but were upgraded to an Executive Suite on the 23rd floor which was amazing with 2 bedrooms, 2 bathrooms and excellent views. 2 bottles of free water are also provided each day in the mini bar.Breakfast was good with plenty of choice and all staff were courteous and friendly throughout the hotel. We had drinks in the main bar which was lovely as well as the pool bar which was equally as good. The pool, whilst small was a great way to cool off in the late afternoon with free towels available to use. We didn't use any of the restaurants as we were out most of the time, but did try some of the complimentary Indian nibbles in the bar which were delicious.This was a great base for exploring Bangkok; there's a free tuk tuk service to take you to the main road where the Asok sky rail station is about a further 5 minute walk away (or a 15 minute walk in total). There's also a small minimart directly opposite which seemed to be open all hours and was handy to pick up drinks to take out on trips. One tip would be take a map of where the hotel is located as we got very lost on our first night and had to show this to various locals to find our way back!We would highly recommend this hotel to anyone traveling to Bangkok and would definitely return again." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.80065717415115, "helpful_class": 1, "review_text": "We thoroughly enjoyed our stay at the Inn at Union Square. We were first greeted with champagne as returning guests; wine and cheese was served in the afternoon and fresh baked cookies were placed on each floor every night. The breakfast was high end continental with quiche, yogurt, fruit, pastries and changed a little each day. The rooms were beautiful and clean (our room had a fireplace but not all do.) The staff was extremely friendly; whenever we asked for extras, they were brought up to our room almost immediately. I wouldn\u2019t want to stay anywhere else; we will be back!" }, { "user_review_posted": 22, "user_total_helpful_votes": 21, "expertise": 0.0045238883371950004, "user_cities_visited": 133, "review_days": 0.636363636363636, "helpful_class": 0, "review_text": "The service really stood out during our wonderful experience at this grande dame luxury historic hotel. We arrived around 2 pm and they were able to make an adjustment so we could have our room early which is always greatly appreciated. We stayed in the Montmartre suite which was spacious and elegant. The sheets and bed were so comfortable and the heat/ac was quiet which is something I am discerning about as I hate to be awakened by sudden changes in volume.We decided we wanted to go to the Tonga room and I called for reservations with only 45 minutes notice, based on reading that it was recommended. The person I spoke with had to go through some efforts to secure that and called me back with good news. The music and setting at the Tonga room was delightful.The lobby is quite grand and I enjoyed the pastries from the Caffe Cento coffee shop. There is also a Nespresso machine in the room which is a nice touch.I absolutely loved the toiletries provided; they smelled divine. I am going to look for them to purchase.It is a quick walk to Chinatown (5 minutes) and the cable car stops right out front. We ended up using Uber which was only 5-6$ each time.We felt like every request we made was graciously accommodated and we look forward to returning!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9277108433734941, "helpful_class": 0, "review_text": "Amazing housekeeper. I stayed at this hotel for two weeks and Rofel took care of all my needs and more! My room was cleaned every day with no complaints. Sometimes it's the little things that matter, and Rofel did a great job at fulfilling them." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7946330777656071, "helpful_class": 2, "review_text": "This hotel is in a great location, the rooms are clean and the internet works well. My frustration is with the $20 a day amenity fee for two bottles of water and a cup of espresso in my case, because I do not drink alcohol which is served at their wine and martini happy hour. I can walk across the street and get two bottles of water for $2 and other hotels have in room coffee for free. Espresso is a nice upgrade but not worth $18 a day on top of a heavily taxed stay." }, { "user_review_posted": 109, "user_total_helpful_votes": 71, "expertise": 0.003052030283428, "user_cities_visited": 62, "review_days": 0.313253012048192, "helpful_class": 1, "review_text": "The property is right on the Freemont street so location is great.The front desk ladies are not all nice, some are down right rude i hope management take notice and eliminate the negative person as their front liners.The room itself is nicely decorated, spacious with king bed, sofa and corner table. Big bathroom with nice shower head.I got room with view to the city and freemont street. The less fun about this hotel is aircon in the room is very loud and their new system of elevators is slow.I would likely to book this hotel again based on affordability and location alone." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23001095290251902, "helpful_class": 0, "review_text": "The hotel looked amazing in the pictures but when we arrived we saw the name in big bold letters from the side of the road and immediately looked at each other with dissapointed faces because it wasn't at all what we were expecting....thankfully it was just the back of the hotel we could see. When the taxi pulled up in front it was even better than any of the pictures we had seen. The hotel was huge, but felt really comfortable. Clean, absolutely immaculate. The staff were so friendly and helpful and our room was lovely. Best bed I have ever slept in and the pillows....Just wow! The shower was really cool too. The food in the hotel was lovely and not too pricey. Overall we had an amazing time on our honeymoon and much of bit was down to the fantastic hotel. Honestly couldn't recommend it highly enough. We hope o go back to Bangkok next year and will definitely be staying at the avant atrium. Amazing!!!!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 6, "review_days": 0.24644030668127, "helpful_class": 0, "review_text": "We picked this hotel for the price of the room. Travelling with two adult children, we wanted a room that would offer us a private bedroom as well as a living area. The free parking and free rollaway bed added to our decision. We were a bit dismayed when we saw the exterior. The lot next door is under construction and there is an empty building across the street. However, the interior was in nice condition, clean and well kept. The location was convenient for walking to Pike Market, the Great Wheel and the Space Needle. Our room was large and clean. The beds were comfortable and breakfast was adequate. I'd say this is a great value for families. The parking garage is small and a large car could pose a problem for parking. Keep that in mind. Don't let all the construction scare you off, give it a try." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.362541073384446, "helpful_class": 1, "review_text": "This place, presented with nice photos, is really horrible.It is not clean, it is noisy, expensive, you have troubles in paying with credit card, the staff is extremely unfriendly.Very chocked that this place could be so popular in Bankgok.We are used to go to hostels or \"bed and breakfast\", but this place has been insulting.We found little insects in our bed, too." }, { "user_review_posted": 19, "user_total_helpful_votes": 12, "expertise": 0.0029559167697460003, "user_cities_visited": 7, "review_days": 0.284227820372398, "helpful_class": 1, "review_text": "The Hotel is located in a very nice and quiet residential area of San Francisco and the architecture of the hotel from the outside is beautiful. The staff is also extremely cordial. The disappointment is the room quality. I had to walk and navigate a maze to get to the room and after getting to it felt i could have gotten a Marriott Courtyard and had the same quality of room. The room was extremely dark, very limited lighting quality, the TV didn't function properly and the bathroom was shameful for being the Ritz Carlton. I would never stay at this hotel again." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 30, "review_days": 0.749178532311062, "helpful_class": 0, "review_text": "My family and I had a marvelous stay at the Hotel Nikko back in May, and we are so eager to return someday in the future.The hotel is located in a very convenient location - a short walk away from a few different public transit options. We didn\u2019t have a car all weekend so this was perfect for us. The outside is kind of nondescript but the interior is very open and well-appointed. We stayed in an Imperial floor room with 2 queen beds - spacious layout, HUGE bathroom, and we could even see the Golden Gate Bridge (from afar) from our window! We didn\u2019t stay in the room too much since our priorities were sightseeing, but it was lovely to come back from a long day of exploring and enjoy the ambiance from the nightly turndown service. Access to the Imperial floor continental breakfast room was a great perk for our kids, who are always hungry first thing in the morning.Our favorite part by far, however, was the breakfast buffet. Because Nikko is a Japanese owned hotel, the breakfast buffet offered a unique fusion of choices - including some traditional Japanese breakfast options, and everything provided was high quality and delicious. We would probably return just for the food alone, but I should also acknowledge that service was always kind, attentive, while still being unobtrusive.To cap this review off, I have a short story to share - my 4 year old daughter lost a bag containing her most precious and irreplaceable stuffed animals during one of our jaunts around town (don\u2019t worry - there is a happy ending and we were able to get it mailed back to us after we left town!). As you can imagine, she was absolutely beside herself - luckily, she had grown acquainted with the stuffed Buster toy who lived in our room and needless to say, Buster was officially adopted into our family the last day of our visit. She still comments that we should bring Buster back to Hotel Nikko every May so he can see his old home :). Hopefully we can make that happen one of these days!" }, { "user_review_posted": 9, "user_total_helpful_votes": 29, "expertise": 0.015533242610369001, "user_cities_visited": 8, "review_days": 0.791894852135816, "helpful_class": 2, "review_text": "Stayed 18-28 November10 nights room 906Mostly business trip.I needed to replace important documents from the Thai government that I had lost and my last visit to Bangkok was 25 years previously.Was very stressed about it.However, that was all about to change due to some wonderful staff on reception.Arrived late at night 11.30 and was greeted by the night manager a Thai man called \u201cMark\u201d.Mark offered me keys to a room on the 2nd floor, I asked him if I could stay on a higher level he searched the screen and gave me 906 top floor.The first thing that struck me was the colours in the hotel, vibrant, fresh, mood enhancing made me feel alive and possessive especially in the morning.It was like walking through an English meadow in the summertime.The room; was lovely and seemed new, everything worked and the King bed was super comfortable.Nice touch was the Turmeric soap in the bathroom.Breakfast; rooftop restaurant, the colours carry on inside as if to wish you a good morning the view is great too. Enough food to give a good verity of choice.Japanese food at nighttime in there was nice too, had a window seat and good view of all the lights of other buildings. Opted for one of the set menus but upgraded to seafood fried rice for a supplementReception; first morning I knew where I needed to go but didn\u2019t know how to get there. I asked and one of the lovely receptionists said I live close by and told me to get the sky train then circled on a map what station to get off at, along with directions. Worked a treat.This was just one of many instances reception helped me with and advised what form of transport to use. They saved me a lot of time and money, in fact I only needed one taxi in 10 day\u2019s!They also helped me with translation services and how to find them. On a day off I asked another beautiful looking lady where I could go and she advised me on a free boat trip to the opening of a new very chick mallWell worth a look around must say.( I\u2019m not going to mention names here because it\u2019s not fair on those who are left out ) but trust me they are all brilliant and very presentable looking.Location; of the hotel is a very good easy walk to train station, 7-11 next door along with ATM. receptionist came with me and showed how to use the machine lol. Street food 50 meters away, Starbucks 150 meters and shopping mall in train station.Rooftop bar; again your greeted by a handsome Asian man who absolutely loves his job and it shows through his personality to guests.The bar has a very good ambience and night views are fantastic.They play a lovely background music and was talk about getting acoustic guitarist for the future.I had some chats with the hotel Manager during my stay, again a very attractive more mature Thai lady who cares for her staff and guests. In fact, on my last night she asked me to meet up in the rooftop bar at 6pm where I was treated to some Thai hospitality.I found it very humbling, a really nice touch indeed.There is a small pool on the rooftop with glass bottom windows you can see the road below....!!To sum up; A very well managed good 4* Boutique hotel big enough to cope, small enough to care with some of the most beautiful staff I\u2019ve ever met. My life is better for having stayed here and met these wonderful people.....Would I stay here again; yes please" }, { "user_review_posted": 23, "user_total_helpful_votes": 8, "expertise": 0.0015783237146730002, "user_cities_visited": 42, "review_days": 0.733844468784227, "helpful_class": 0, "review_text": "Had the most wonderful stay from beginning to end. I upgraded my room on arrival and wasn't happy with the position so spoke with the lovely Keola on reception who went out of his way to find me something more to my liking. My new room was delightful. I then had Eric move my bags to my new room. I felt embarrassed as I hadn't had time to get any American dollars to tip Eric but he was so nice and told me not to worry. I spent most of my days hiring a deck chair on the beach where Lee went out of his way to find me a shady spot and remembered my name each day. It was a faultless holiday made all the more special by the great service provided by the staff. Thank you." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.9271631982475351, "helpful_class": 0, "review_text": "I meeeeean the Rita Suites, I wouldn\u2019t swap it for a pent house suite in the Ceaser Palace. The suite opened with a very sleek kitchenette come living area. The bedroom had two large double beds which slept our all our party, it was cosy. There was an en-suite with an extremely satisfying and powerful shower, not a trace of dirt was left on my body after them showers . The pool was completely outrageoooous! It was open 24/7 and had a variety of 3 different depths. We dabbled in a naughty late night swim. The buffet breakfast just hit the spot every morning, waking up hungover and beefing into a massive plate of eggs and bowel of potatoes cubes, I honestly couldn\u2019t think of anything better. We encountered some interesting guests during our stay, one in particular left quite a impact on us. This gentleman was not ashamed to share with us his life experiences and was undoubtably comfortable expressing himself we all relished in his company. I must add one minor complaint regarding the air conditioning. We unfortunately didn\u2019t have effectively working air conditioning, this resulted in us having to neck our cans of four loco in the lobby, although I kinda liked it. Overall a thoroughly exceptional hotel, I highly recommend and hope to return in the near future." }, { "user_review_posted": 70, "user_total_helpful_votes": 37, "expertise": 0.0024558250973340003, "user_cities_visited": 48, "review_days": 0.041621029572836005, "helpful_class": 0, "review_text": "This large hotel is located almost at the beach and within short walking distance of the nicest shopping street of Waikiki. The rooms are roomy and well equipped, breakfast is served buffet style, and can be taken to the pool area to eat. The resort fee, and valet parking fee do add up to the price of the rooms, that seem a loot cheaper if you don't add the extras to it." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.9299014238773271, "helpful_class": 0, "review_text": "Beautiful & clean room. Full kitchen and living room area. Staff was really helpful, friendly, professional. Complimentary hot breakfast was a nice bonus. Just a short walk to Metro train. I will stay here again." }, { "user_review_posted": 42, "user_total_helpful_votes": 17, "expertise": 0.0018547416759920003, "user_cities_visited": 42, "review_days": 0.50328587075575, "helpful_class": 0, "review_text": "The official Marriott website's pictures are outdated. To our surprise, the room looks completely different from Marriott website's photos and is so much better (I've attached my own photos). We stayed at the one-bedroom villa. The room is new, clean, and updated. The room has 2 sinks (one inside, one outside), 1 tubeless shower area, and 1 tub outside (which I think it's a bit weird and unnecessary). This is a timeshare property, so the elite members don't get much benefits (no room upgrade, early/late check out, etc.). However, the room is very spacious and comfortable (since it serves as someone's home). It is right on the strip but without the onsite casino noise and cigarette smell.***WARNING***: When we check in, the front desk staff told us to go to the Concierge Desk to receive a \"special Platinum members arrival gift\". I DON'T RECOMMEND IT because it is their way to sell you their property. We went, and they give us a \"special card\" and a list of restaurants/bars where we would get discounts if showing the card. The restaurants on the list are not the popular or highly reviewed ones (we didn't go to any). After the Concierge staff gave us the card, he tried to schedule us to attend the timeshare presentation (which we politely refused). I understand that it is their mission to sell these timeshare properties, but they should't \"trick\" the elite members and use it as a sales opportunity." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.38225629791894805, "helpful_class": 0, "review_text": "Very friendly and helpful staff. Clean room with all amenities needed. Close to beach (1 block) and also to lots of restaurants and shops. Good breakfast is served in the lobby and the only thing I thought was a little funny, is that they use cardboard plates." }, { "user_review_posted": 16, "user_total_helpful_votes": 7, "expertise": 0.002013682003751, "user_cities_visited": 86, "review_days": 0.745345016429353, "helpful_class": 1, "review_text": "Wow, this is the first time I experience the worst check in experience at Hilton.I reach hotel at 9.45am, the receptionist just ignore m even she is free, chatting with other receptionist, till I call her many times.She even ask me if I want to check in for sure, I\u2019m Hilton Gold customers." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.039978094194961004, "helpful_class": 1, "review_text": "This hotel is under renovation and the noise levels are totally unacceptable.. The construction begins at 8 AM and you will not sleep once it begins. The hammering, the banging and the sawing will drive you crazy." }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 10, "review_days": 0.11719605695509301, "helpful_class": 0, "review_text": "I picked this hotel because of a recommendation from a co-worker. We stayed for our anniversary and everything was amazing - from the staff, room, food, spaah, everything!We upgraded our room so that we could enjoy a view of the sound. We had a great view from the top floor of the hotel (14th floor) and it was a suite which offered a living room attached to the room for additional space, which was nice. The room was very nice and had a great vibe. The bed was very comfortable and the bathroom is awesome! Loved the bathtub that fills from the ceiling.The location is great as its close to a lot of amenities. We had dinner at the Met which is only a few blocks away and easily walk able (up a bit of a hill). We also ate a Boka (restaurant in the hotel) for Breakfast. The food was good and it was nice to have a restaurant attached the hotel.We would highly recommend this hotel and will be doing another stay-cation soon." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.597480832420591, "helpful_class": 1, "review_text": "I booked 2 rooms on 23 Dec 2017, as we reached Don Muang at night and we need to depart to Khao Yai the next early morning. After an unfriendly check in, we decided to call it a night at 11pm, there was knocking sound above our room, which goes on till 1130pm, when we decided to call the receptionist to complain. The receptionist did not even apologize n states that it is construction going on, and did not offer any change of room for us. The construction or the loud knocking sound went on until 3.30am!!! Up to a stage when we threaten to called the police and shout on the phone, that the knocking sound subsides. We dont even have any rest on that night, it was a nightmare! During check out, we complained again, but the receptionist was oblivious and just brush me off." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9134720700985761, "helpful_class": 0, "review_text": "Patty was amazing pool side. My Friends and I come here once a year for our annual girls trip. Patty was amazing and she went above and beyond the call of duty. She was so sweet and attentive to us. Also huge shout out to French who was our server on the beach he was just as nice and accommodating and a wonderful server. And the security guy was very helpful this morning when I told him I was expecting a package. I think his name was Luigie." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.8773274917853231, "helpful_class": 0, "review_text": "A very late but much deserved thank you to Laura Shatara at Hotel Vitale. The company I work for had an event there recently. Laura helped with pre-planning, onsite and post plan. She helped make our event at the Vitale successful. She went the extra mile to lend a helping hand, always available when needed and always ready to step in to find a solution to any issues.She has such a warm personality combined with a professionalism that our whole team appreciated. I recommend Hotel Vitale for your event.From the moment we arrived, right until the end, the hotel cannot have been more accommodating. Amazing customer service. We are so happy we chose to have our event at Hotel Vitale. Big thank you to Autry Johnson, Dana Manrique, Veronica Vera, and Carlos." }, { "user_review_posted": 432, "user_total_helpful_votes": 82, "expertise": 0.0008111940694970001, "user_cities_visited": 183, "review_days": 0.7907995618838991, "helpful_class": 0, "review_text": "Westin are almost always outstanding but is not the case. It is off the strip and the room are worn from lack of updates. To say we were disappointed is an understatement. I would not recommend this propriety." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.35158817086527905, "helpful_class": 0, "review_text": "Lovely rooms, very quite with excellent beds.However the (large) communal areas are a bit soulless, no place for guest to unwind save for a limited number of sofa and armchairThe hotel charges a mandatory daily amenity fee, but there is no room service and staff is not always helpful.No onsite SPA and a rather small gym." }, { "user_review_posted": 26, "user_total_helpful_votes": 10, "expertise": 0.001756932243526, "user_cities_visited": 15, "review_days": 0.11938663745892601, "helpful_class": 1, "review_text": "love this property. .. front desk manag8er keith fixed a reservation date mistake by our travel agent on the spot... rooms better than expected. ..great properly and do greatfull......will only stay here when in wikki. .... great beach location." }, { "user_review_posted": 25, "user_total_helpful_votes": 62, "expertise": 0.011929824561403, "user_cities_visited": 17, "review_days": 0.7294633077765601, "helpful_class": 1, "review_text": "My 3rd stay at the Ritz Carlton Georgetown and once again it fulfills all that's desired from a top flight boutique hotel. The idea of a boutique Ritz is interesting, and it's a perfect for the Georgetown setting. The location can't be beat - on a side street just off M and Wisconsin Ave. We stayed in two rooms - one suite connected to a king room. Both rooms were fully renovated, exceptionally clean, spacious, quiet, and well appointed with extra charging outlets. The small nature of the hotel means little foot traffic, and a cool vibe in the lobby. The \"front desk\" is actually 2 wooden desks and chairs which are at the front room - symbolic of the cozy, personal nature of the staff's service level. They are fully looking to make ANY accommodation you need. The doormen are always smiling; the car valet was efficient; the housekeeping was responsive to our several requests. All in all, the Ritz will continue to be a destination for my visits to DC. It's not comparable to downtown hotels - but it's main competition is the Rosewood (didn't go inside) and the Four Seasons. The four season IS very nice, but the rooms are bigger in the Ritz and the location is more centrally located to the M street strip, and the size of the hotel is bit more personal and boutique in feel. If traveling on business and needing to be downtown frequently then the Four Seasons is fine; otherwise, select the Ritz and feel like you're a Georgetown resident, not a visitor." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.90197152245345, "helpful_class": 1, "review_text": "Sold $800 upgrade to a penthouse, told it had a sound system, remote control drakes and steam shower. It did, but none worked. Ripped fabric couches, walls, stained towels... I would give it zero stars if possible." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.58762322015334, "helpful_class": 0, "review_text": "It\u2019s always a pleasure to stay at Becks Motor lodge I\u2019ve been staying here often on since my early 20s some 40 years ago the rooms are nicely updated And and easy walk or short Muni ride to almost everywhere the rooms could use some soundproofing It\u2019s a good value and close to the Castro and free parking" }, { "user_review_posted": 27, "user_total_helpful_votes": 34, "expertise": 0.006003244776277001, "user_cities_visited": 10, "review_days": 0.345016429353778, "helpful_class": 0, "review_text": "My wife & I have just spent 2 weeks with our friends at The Kahala Hotel. We are regular visitors now (from Scotland) & have yet again had the most fantastic time here. We return here as you are treated like royalty, the facilities are second to none & the location is absolutely perfect. We met the new General Manager - Gerald, who took time each day to speak to the guests. Through our visits, we have got to know a lot of the staff & they work so well as a team to provide a service which I can only say exceeds 5 stars. We love the shopping in Waikiki but would not choose to stay there as it is very busy & the beaches are so crowded. The Kahala Hotel is approx 10 minutes by car from Waikiki & has a beautiful quiet beach. There is the Kahala Mall 5 minutes away which also has excellent shops, dining & cinema. The hotel has a free courtesy bus which runs all day to 3 close-by shopping centres - The Hawaiian Village, Ala Moana & The Kahala Mall - all fabulous, but there are also superb shops & top class restaurants within the hotel itself which we use regularly. See you guys in September 2017." }, { "user_review_posted": 69, "user_total_helpful_votes": 21, "expertise": 0.001367240907847, "user_cities_visited": 87, "review_days": 0.10076670317634101, "helpful_class": 1, "review_text": "Very large hotel. Lots of space for meetings if needed. Great for business. The staff are very accomodating, provided us robes and slippers free of charge. Restaurants in the hotel are excellent including a little coffee bar which hits the spot in the a.m. Cant remember the name of the restaurant but it was amazing. It's the one that' a little more low cost with a bar. Usually very crowded. This hotel is in walking distance to the pier and Art Institute although it's a good 40 minute walk. Would recommend." }, { "user_review_posted": 43, "user_total_helpful_votes": 109, "expertise": 0.012196279788252001, "user_cities_visited": 99, "review_days": 0.562431544359255, "helpful_class": 1, "review_text": "Agree with all the review. The location definately is the best. I got the ocean view room and the although not as great as oceanfront room but good enough. Room was nice. Parking was at USD22. McD was next door and ABC stores was everywhere. Waikiki beach was just infront of the hotel. I was happy with my choice." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 172, "review_days": 0.27765607886089805, "helpful_class": 0, "review_text": "The personnel at the Clift was very helpful and friendly. Breakfast was the same every day and needs same more day to day variation if you stay longer. Bathroom needs renovation and is quite small. Overall a fine experience." }, { "user_review_posted": 121, "user_total_helpful_votes": 50, "expertise": 0.0018958201679150001, "user_cities_visited": 123, "review_days": 0.11719605695509301, "helpful_class": 1, "review_text": "We stayed for 3 nights, the hotel had a good location just 3 min walk from the Vegas strip.The hotel staff from the valet parking attendant to bell assistance to reciption to concierge, are all very friendly, helpful and welcoming.For us the best thing was No casino in this hotel, so its less crowded and only hotel gusts use the hotel facilities.Rooms are spacious, we had the two bedroom villa which was fantastic for the whole family of six.The kitchenette was complete with all amenities, also including a washing draying machine." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.9036144578313251, "helpful_class": 0, "review_text": "Our stay at the Trump International Hotel was amazing in every way. We were greeted by very friendly doormen who helped with our luggage and took us through the handicap accessible door to avoid the stairs when they saw my back brace. The lobby is breathtaking and comfortable at the same time.Take the tour of the bell tower to see pictures of what the lobby looked like when it was a post office and then a shopping mall.The location could not be better. We did not need a car at all. As others have mentioned, the major sights are withing walking distance and we took advantage of the FREE Circulator bus system on the mall. Many great restaurants in the hotel and surrounding area.Every employee we encountered treated us with kindness that you would expect from an old friend. As a result, we felt like we were coming home instead of staying at a hotel. I can give a few examples that stand out to me. At breakfast we started chatting with one of the servers, Mena. We mentioned that we were walking to the Mall to sightsee with our daughter. Mena told us about a protest taking place, and warned us to stay clear of the areas blocked off by police. We asked exactly where the protest was taking place. He went to ask the head of security to find out the safest route for us to take, and returned with a paper bag with botttled water and chips to take with us.So far above and beyond and greatly appreciated on the 95 degree day!Returning to the hotel later that afternoon, security blocked off the hotel to anyone who was not a registered guest. Elevators were also watched by security, which made me feel much better during the protests.On the night of our formal event, I realized about 30 minutes before the start of the dinner that I had not packed my tie. I could not wear a tuxedo without a tie, and could not miss the event. My wife went downstairs to see if she could find a store , and came back 10 minutes later with a black bowtie. She mentioned to a bartender, Wilbert, that she needed a tie. He told her he had an extra, and gave it to her. Wilbert saved the day! He told her no problem, just keep the tie! (Of course we returned the tie to him after the event). Before leaving, I needed to print our boarding passes, and the concierge offered to do it for me, and gave me the choice to do it myself in the business center, which I did for free. So convenient! This is just a small sample of how we were treated like friends instead of paying guests.The beds were very comfortable, the room was always cool- even on the hot and humid days of July, and no matter how many times we showered, we never ran out of towels or shampoo. The rooms were quiet and elegent with high ceilings and beautiful furnishings. Every night we returned to our clean room and found bottled water and a little treat.I would highly recommend this hotel to anyone staying in DC. and would be very happy to live in the hotel if I could." }, { "user_review_posted": 201, "user_total_helpful_votes": 163, "expertise": 0.003826723164493, "user_cities_visited": 103, "review_days": 0.8411829134720701, "helpful_class": 0, "review_text": "Stayed in the hotel for one night only. Wish it was longer.Hotel has a luxurious and grand feeling from the moment you step in. The decor is lovely and it even has art pieces and museum like historical pieces on display!The room was big, spacious and comfortable. We slept well. The bathroom amenities provided some delight.. with quotes printed on the packaging that would bring a smile to your face if not a laugh.Location is good too. Close to the public bts station and walking distance to many restaurants and cafes. There\u2019s also a reputable massage place (non dodgy) about a 20min walk that closes at 11pm.Would definitely want to stay here again should I get the chance." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.9616648411829131, "helpful_class": 0, "review_text": "Really beautiful hotel with excellent rooms. But the casino is very smokey. I would have spent more time there if not for the smoke. The staff was helpful. We were there to see Gaga's jazz and piano show, which was fabulous!" }, { "user_review_posted": 28, "user_total_helpful_votes": 33, "expertise": 0.005611513059378, "user_cities_visited": 119, "review_days": 0.727820372398685, "helpful_class": 1, "review_text": "I'm currently enjoying the wonderful views from the 10th floor pool area!Checked in for 6 nights to finish our family vacation on Oahu. We were lucky enough to be in Hawaii last year so didn't know if this hotel would live up to the wonderful time we had last year at other hotels. It certainly has.We were given a 36th ocean view room. Incredible views. Travelling with husband and teenage son, so downside was room is smaller than expected. The beds are comfy and the maid service excellent. First night was a a bit noisy the floor above us due to a wedding, did mention to the desk but we were told it would be over soon!Pool bar and lobby bar are both excellent. Numerous happy hours, on the whole menus not too pricey.Hotel is located a block from Waikiki beach and close to all shops.Thank you for a great stay and for a lovely place to celebrate our 26th wedding anniversary today. Will be sad to leave on Friday" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8121577217962761, "helpful_class": 0, "review_text": "Hotel is beautiful. The man who originally checked us in was a bit rude. But I called to the front desk later and was able to get the help I needed. The breakfast was awful! Don\u2019t include it in your room reservation!" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.42004381161007603, "helpful_class": 0, "review_text": "Could have been better easily if employees were more alert. For a first time guest I am sure you will receive a good service but for a repeat client don't expect things to be better. The breakfast spread is good but the staff is not very alert." }, { "user_review_posted": 20, "user_total_helpful_votes": 7, "expertise": 0.0015888778550140002, "user_cities_visited": 11, "review_days": 0.6067907995618831, "helpful_class": 0, "review_text": "Room was very modern and it was an easy 5 minute walk across the parking lot to the Ala Moana shopping center. Room was very modern and spacious and had the nice comforts of a refrigerator and microwave. There was a $25/day valet fee, $20/day self park, which is pretty much the standard for hotels in Honolulu. If you need a room with two beds, you need to stay in the Waikiki tower. The Kona tower only has one bed. We were on the 30th floor in the Waikiki tower with an ocean view. The view of the city and ocean were amazing!" }, { "user_review_posted": 58, "user_total_helpful_votes": 29, "expertise": 0.002317113538563, "user_cities_visited": 60, "review_days": 0.97973713033954, "helpful_class": 2, "review_text": "One word...Wow.This placed wowed us when when we first walked in. We\u2019ve been previous guests of the former Parc Hotel. Halepuna is the newly renovated replacement. Although it\u2019s a sister hotel by Halekulani, Halepuna can definitely stand-up by itself.The lobby is truly sets the stage for your wonderful stay. It\u2019s spacious, upscale and inviting. It sets you in vacation mode and warmly hugs you in the hospitality of Hawaii.It\u2019s nice to see the same friendly staff. Out of all the hotels we\u2019ve stayed at through the years, Halepuna\u2019s staff is the best. They are always there to help you, and say hello as if you are a family member. It feels so personable.When you first walk into your room, you are greeted with a spectacular view of the Pacific Ocean. The automatic window shades (sheer and blackout shades) are a great touch. Whoever designed the room layout and look did a fantastic job. Spacious and upscale. The amenities in the room are a nice touch...Kreurig coffee maker, Refrigerator, smart Tv, usb chargers, shaving kit, room lighting remote, slippers and robes. They thought of everything.Oh...the Infinity Pool. There are no words to describe how beautiful and breathtaking it is. And it\u2019s huge! You can get your exercise and laps in like Michael Phelps.And the gym...what? Probably the best hotel gym I\u2019ve ever worked out in. It very spacious and the equipment is great and practical. It even has a video wall if you want a workout that makes you sweat. You can pump those muscles up, do cardio and get your HIIT workout in. Love the disposable headphones, bottled water and coconut infused water dispenser. No Resort fee folks!Want to hit the beach? They lend you a nicely packaged beach bag with towels and bottled water.If you want a new, fresh, friendly, excellently-located hotel, this is your place." }, { "user_review_posted": 31, "user_total_helpful_votes": 7, "expertise": 0.000985930031001, "user_cities_visited": 12, "review_days": 0.284227820372398, "helpful_class": 0, "review_text": "The hotel is beautiful and the staff were extremely responsive and friendly. From the time we pulled up, we were greeted promptly from the front door and throughout the check-in process. Every person I encounter was very helpful!!!Room request were easily made and responded to promptly. Room was spacious and very comfortable.The food was excellent!!! Even the bagged lunches were very tasty!!!" }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 7, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "Stayed for 5 nights and was pretty disappointed overall. The price was very high for what we got which was a room tucked away in a corner with a heating system that just didn't seem to work properly. It was also very loud, with significant noise heard from adjoining rooms throughout the stay.There was no fridge or mini bar. The on site bar and dining is overpriced and over rated.A bag of food was left outside our room for three days and yet room service did not pick it up. I imagine it was rotten by the time we left.One morning there was a 30 minute line just to get into the breakfast.Shower head was so low had to bend over to fit head under.As I said, overall it was pretty ordinary for the price we paid and I certainly wouldn't recommend paying exorbinate fees to stay in this hotel." }, { "user_review_posted": 74, "user_total_helpful_votes": 25, "expertise": 0.0015298317185100001, "user_cities_visited": 25, "review_days": 0.41237677984665905, "helpful_class": 0, "review_text": "The staff here are all friendly and attentive. This hotel reminds me of modern European boutique hotels. This is a convenient location to the metro at DuPont Circle, close to restaurants and shops. The room was comfortable. We didn't partake of the complementary afternoon wine. We did have the breakfast which was ample to start the day. Quiet neighborhood! I would stay here again!" }, { "user_review_posted": 17, "user_total_helpful_votes": 11, "expertise": 0.003031070091061, "user_cities_visited": 38, "review_days": 0.449616648411829, "helpful_class": 0, "review_text": "Couldn't decide if I should give Lotus 3.5 or 4 stars, so with 3.5 not being an option, I went for 4, due to the level of service and attention to detail...despite it not being \"high end luxury.\" I had several days work in Honolulu, and my group was staying right on the main beach in Waikiki. I decided to stay a few extra days on my own and prefer a quiet, less populated area. Lotus in Diamond Head was the perfect choice.I bit funky, but great value. The room was sort of cluttered, with an ironing board propped against the wall in full view...but it was hard to quibble with this when each room also gets its own little patio/balcony, and kimono robes in the bathrooms. Lotus has its own lovely little private beach, which I used for my daily morning swim, beach towels and chairs provided by the hotel (covered by the $25 daily amenity fee.) Bottled water is offered every time guests arrive and leave, and bicycle rentals are included in the amenity fee (I used one...and encourage you to do the same, for the scenic route to Diamond Head!) Beds are very comfortable, and despite being on a lower floor, the room was quiet.Minuses: no pool or room service. You can order food from the on-site restaurant, which I did, and dine at your private little balcony table under the stars (this is a sort of cumbersome workaround, however.) The facility is a little tired in places, and though it's a one minute walk to the beach, the property is not on the beachfront and being on a lower floor, I had a view of the parking lot. If you're used to 4-5 star luxury, Lotus may not cut it for you. But if you appreciate a quieter, boutique hotel run by very nice people, you're in good hands.Daily wine and cheese happy hour, morning coffee and fresh fruit in the lobby all add to the hospitable vibe of this little gem. I appreciated it's quirkiness and would definitely stay here again, should the opportunity arise." }, { "user_review_posted": 57, "user_total_helpful_votes": 38, "expertise": 0.003126264298061, "user_cities_visited": 328, "review_days": 0.6905805038335151, "helpful_class": 0, "review_text": "A hotel manager can still rent rooms if the hotel lacks amenities; if a happy hour is promised but does not deliver; if the rooms are barely furnished; if the air conditioning sounds like a wind tunnel when it kicks on (which the Hotel Impala has all of these). But the one thing a hotel manager must remember ( to borrow a past Presidents saying) \"... It's the bed's Stupid...\". I have traveled the world and stayed in some pretty poor hotels but have never stayed where a bed was this hard. If you enjoy sleeping a metal park bench and lying your head on a boulder, please book room 100 at the Impala. I would have rather slept on the floor had it been wood, but since it was tile, the feeling would have been the same. Had it not been for Sasha's pleasantness, the rating would have been a zero." }, { "user_review_posted": 4, "user_total_helpful_votes": 8, "expertise": 0.009599470374048001, "user_cities_visited": 7, "review_days": 0.566265060240963, "helpful_class": 0, "review_text": "First let me say, I've stayed with Bluegreen many times in the past and typically love them. Bluegreen Club 36 just wasn't the same as their properties in Florida. The hotel seems to be fairly close to the strip, but it's kind of far and away from all the action of the strip. We spent a mint in Uber fees, as the shuttle runs 10am -10pm. Any activities outside of this time requires an Uber. The hotel was just a hotel, nothing special and no wow factor for us. It was an affordable place to stay in comparison to the cost of the strip hotel during the iHeart festival weekend (which we were unaware of when booking flights). We were booked in one of the B side rooms. The room was kind of small, but again served the purpose for our last minute getaway. We didn't really tour or do any activities on property so we can't really give a fair review outside of the lobby and rooms. I've read other reviews that said they were able to hear the plans take off, that was not the case for us. In actually, hotel was pretty quiet for the time we were on property. If you have a larger family and want an affordable option, this will probably be the best option. A couple just coming to hang out for the weekend...stay on strip." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.18017524644030602, "helpful_class": 1, "review_text": "At first sight, the lobby was very nice, it had a indoor/outdoor feel.The hotel has three towers, one of which faced very loud construction.The rooms were absolutely horrible! We switched rooms twice. They first placed us in the tower that faced the construction and the construction started at 6am in the morning. The sliding door rattled very loudly with the hard wind blowing. The carpet was disgusting. the wall paper in the room was coming off. The bathroom had cracked vanity and tiles as well as MOLD. They had a daily resort fee that included parking and freewifi, etc, but the signal was so weak. On site parking was a plus, but there was no elevator to the parking lot, so you must drop off your luggage at the lobby. Overall, the hotel was extremely dated, and it felt like nothing has been changed, it was unwelcoming. We honestly would not recommend this hotel to anyone." }, { "user_review_posted": 65, "user_total_helpful_votes": 23, "expertise": 0.0016075505648490002, "user_cities_visited": 21, "review_days": 0.578860898138006, "helpful_class": 0, "review_text": "We really felt welcomed at the Washington Court. Staff was warm and gracious at all times. We paid a little more for the \"Capitol View\" room, which was so worth it. Renovations were recent, so everything was new and fresh." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.317634173055859, "helpful_class": 0, "review_text": "We loved the location by union square! We were able to walk to many restaurants, sights, and shops. The staff at the hotel were very friendly and helpful. The room was spacious, clean, and included robes and slippers. Breakfast at the hotel was so-so. It was included in our package, so we had breakfast in the hotel each morning, but we would have eaten elsewhere if it was not included. Overall, this was a nice hotel and well priced as compared to others nearby." }, { "user_review_posted": 46, "user_total_helpful_votes": 23, "expertise": 0.002317113538563, "user_cities_visited": 22, "review_days": 0.9036144578313251, "helpful_class": 1, "review_text": "We visited the casino and had no service from waitresses (I think one was on a break but no one to take her place)... We only wanted a tap water so went to the bar and were told unless we were staying at the hotel, we couldn't have tap water for free and had to PAY. This is a basic human right to have tap water?! Run the tap...into a glass..sorted...costs nothing!! We spent a lot of money in the casino that night so this made absolutely zero sense. Staying at the Wynn, - so a much more expensive hotel, tap water is offered to anyone for free (with a much better experience also) so this is absolutely ridiculous. It's tap water - reconsider this stupid rule." }, { "user_review_posted": 46, "user_total_helpful_votes": 89, "expertise": 0.009282846163809, "user_cities_visited": 17, "review_days": 0.5892661555312151, "helpful_class": 0, "review_text": "I normally check Autograph and Ritz deals when traveling for work - and this occasion was no exception. The hotel was beautiful and centrally located for my needs. The bellmen and front desk staff were also particularly exceptional in meeting my needs. There were only a few cons I wanted to take note as they were quite important as a business traveler. Firstly, when using the the \"Do not service/Do not disturb\" sign for my room, I expect just this...not to be disturbed. (I must note that I was in the concierge level, where I EXPECT better than normal service.) I stayed for 3 nights. I normally put the sign out as I have unusual hours where I speak to overseas clients quite early and do not want calls to be interrupted. On day 2, I woke up quite early and had many meetings. Before lunch, the maid knocked on my door (mind you the sign was on the door) and asked if she could service the room as I was her last room of the day. I promptly told her to come back in an hour. After 90 minutes (sign still on the door), she knocked on the door again and I answered in my robe and she asked to come in. I said it was a bad time (visibly upset) and she proceeded to ask me if I wanted towels or toiletries. I said \"no.\" She once again explained I was her last room. I said to her AGAIN, I did not want to be serviced as I had not gotten dressed. I have been relatively loyal to Marriott this year. I am questioning this after this incident. The next day (sign on the door) she knocked on it AGAIN. I just ignored her this time. My second complaint is with the club. The business services there were subpar. While the technology was just OK for printing purposes, there was never ANY paper in the printer, nor was there ever an attendant to help me with my needs. Why bother having these there if they are not fully functional. This is a very small detail that would have made the world of a difference. Otherwise, my room was spacious, clean and comfortable." }, { "user_review_posted": 17, "user_total_helpful_votes": 9, "expertise": 0.002459904849063, "user_cities_visited": 57, "review_days": 0.27765607886089805, "helpful_class": 1, "review_text": "I loved the room, especially the soaking tub! The only downside was the price point on items in the minibar. For example, one bottle of water it cost $45. Luckily, there is a Walgreens right next-door where you can buy a perfectly lovely bottle of water for two dollars." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.680175246440306, "helpful_class": 1, "review_text": "Booked this hotel due to its good reviews, but was extremely disappointed with my stay. Booked a king bed months in advance, but was 'unavailable due to being busy.' Extremely rude staff in a run down, old and mouldy hotel. Pool and gym facilities were tiny compared to the size of the actual hotel. Shower temperature was extremely inconsistent. Honestly, there isn't anything good I can say about my stay at this hotel.There are much better options of hotel in Bangkok than this one." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 6, "review_days": 0.07995618838992301, "helpful_class": 0, "review_text": "Attending the National Restaurant Show in Chicago May 18th and 19th, a Chicago native recommended this hotel to my wife and I. We normally stay in one of the \"big\" names along or near Michigan Avenue. We were open for something different...and we were not disappointed !This small boutique (six floors) hotel gave us everything we could have hoped for. The location was in the Loop, near some of our favorite restaurants and just a short walk to Michigan Avenue's shopping. Upon arrival, it is very apparent that their staff is out to impress you...such kindness is rarely seen. The downplayed lobby, without the usual overwhelming front desk, gave us a more intimate feel of hospitality that was carried through from check-in to check-out. Our room was larger than expected, modern with everything we could have wanted. I was really impressed with the taller than usual desk/cabinet, the clean, well appointed bathroom with a powerful double headed shower, one of the most comfortable beds that I've had in some time which helped us relax with a quiet, peaceful night's sleep. Am I spoiled...you betcha !Their motto of \"We get it\" is very evident of how the staff goes up and beyond to aim to please, the design and comfort of the room, the breakfast bar on every floor so you don't have to creep downstairs for your morning coffee and sweet, and a very reasonable rate for this standard class of room in Chicago. This is not a hotel with a \"view\" but it is a hotel that understands what it takes to supersede that need.I will be back time and again. I have found my Chicago away from home HOME." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "It is the name that keeps on giving... When ever I have an opportunity to stay at a Four Season's property, I am never dissatisfied. My reservation was mistakenly booked for the day prior and the hotel was sold out the day i was checking in....The front desk handled this perfectly and I hardly knew there was a glitch..." }, { "user_review_posted": 86, "user_total_helpful_votes": 69, "expertise": 0.003784875381374, "user_cities_visited": 92, "review_days": 0.919496166484118, "helpful_class": 1, "review_text": "Have stayed here a number of times and it remains, in my opinion, the best hotel in Honolulu. Not quite really on Waikiki but close enough with great views of Diamond Head (if you have the right room). The service is top notch, the hotel is pristine, and the ambiance really relaxed. The Bar Without A Key has music and Hula dancing every evening by beautiful mature women who really know how to do this dance, not a lot of wiggling in short skirts going on here. The food in all the restaurants is superb, and the service is great. They know you after the first night. The pool area is crowded during the day, but it is very well kept. Most flights to the US leave in the evening, which always used to leave us with the \"what to do\" during the afternoon. The Halekulani has a room set aside to wait in, with lockers where you can leave a change of clothes after you shower and clean up in the available shower rooms. Really a first rate institution." }, { "user_review_posted": 15, "user_total_helpful_votes": 36, "expertise": 0.011541432196844, "user_cities_visited": 5, "review_days": 0.775465498357064, "helpful_class": 0, "review_text": "Staff shines. Front desk very helpful except for one representative that could have cared less. Facilities are adequate. Dining leaves much to be desired. If you do not eat beef ... forget it. Food is over priced. But the best remains with the support staff, bell man, room staff and turn down staff all Rock!!" }, { "user_review_posted": 66, "user_total_helpful_votes": 50, "expertise": 0.0035676192577880003, "user_cities_visited": 40, "review_days": 0.374041621029572, "helpful_class": 0, "review_text": "We spent a very enjoyable 4 days at this property. The service was excellent from check in who were always helpful with local advice & timetables, to the room service who always left our room spotless.We enjoyed the rooftop views & found transport easily accessible as well as plenty of bars, cafes & eateries inn the area." }, { "user_review_posted": 168, "user_total_helpful_votes": 27, "expertise": 0.0006699137781560001, "user_cities_visited": 73, "review_days": 0.5180722891566261, "helpful_class": 1, "review_text": "We stayed at the Knickerbocker while in Chicago to see Paul McCartney. The room was clean and the bed was comfy. It was not too expensive and pretty conveniently located. I would certainly consider staying here again foe future visits." }, { "user_review_posted": 11, "user_total_helpful_votes": 13, "expertise": 0.005627275736511001, "user_cities_visited": 7, "review_days": 0.133625410733844, "helpful_class": 1, "review_text": "I booked a hotel through Hotwire and was given this one. I selected a hotel with at least a 3.5 star rating. Rooms in this hotel may indeed rate that high but my room sure wasn't a 3.5. Here's why: The room was so small I had to turn sidewise around the back of the bed to get from one side of the room to the other. The main body of the room was 8.5' by 12'. This doesn't count the tiny desk alcove and the bathroom. The air conditioning unit was in the window and noisy. The bed was so low to the ground that when looking at the TV attached high on the wall I had to crane my neck. TV was terrible. Not HD. The picture was so stretched to fill the screen that it was way too pixelated. No lounging chair in the room. Very limited shelf space in the room. Virtually no counter space in the bathroom. No soap dish in the shower. No closet. I talked to a front desk clerk after I got home from the visit and she told me that I was in the \"no frills\" room. Funny thing, I didn't book a \"no frills\" room. I was to supposed to be getting a room rated 3.5 stars. I paid $161 for this room, including fees, and though this is a \"sale\" price, I was ripped off. Hotwire wouldn't give me a refund but issued me $25 in credits. The hotel wouldn't budge with either Hotwire or my credit card company in issuing me a refund. Beware of room 526, the \"no frills\" room. This is not a complaint against Hotwire, which I like very much." }, { "user_review_posted": 27, "user_total_helpful_votes": 19, "expertise": 0.0033060755779500003, "user_cities_visited": 78, "review_days": 0.365279299014238, "helpful_class": 2, "review_text": "Was in DC on business and met family here three weeks after it opened for dinner. I was blown away by this place. The quality finishes and homey touches were incredible. The concierge was the nicest, most friendly and warm person. We had been wandering around town sightseeing and we were dressed in jeans and flip flops--absolutely no problem! We had drinks (fantastic old fashioned) and hors'deouvers, which were fantastic, while watching football in the bar. Highly recommend the bacon appetizer! There were 6 of us-only 4 drinking--and the bill was $250, so this place is not cheap! Two months later, we're all still talking about it. Highly recommend for the exceptional service and ambiance!" }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 6, "review_days": 0.262869660460021, "helpful_class": 0, "review_text": "Highly recommend an ocean front room. We would have gone crazy in any other room. This is a good to avarage choice if your on a budget. Its a close walk to the Fountainblu hotel. The beach is amazing. I had the worst margarita at the best western pool side bar." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.97973713033954, "helpful_class": 0, "review_text": "Fantastic location on the water but be ready to pay a lot of money for an old hotel room.Rooms can be very noisy, the hotel has no soundproofing, don't expect a quiet gateway.Dinning was idk but overpriced." }, { "user_review_posted": 107, "user_total_helpful_votes": 60, "expertise": 0.002612037647165, "user_cities_visited": 55, "review_days": 0.21084337349397503, "helpful_class": 0, "review_text": "If one is flying through O'Hare or stranded there, the Hilton O'Hare is by far the most convenient hotel option. There is literally no need to walk outside and the distance from terminal to hotel is relatively short. Yet while the location is incredibly convenient, I am hard pressed to provide a second reason to stay there. Well, OK, the staff is friendly and well trained. Beyond that, though, the rooms are a bit run down, the food is mediocre, and everything is aggressively priced. So, if convenience is paramount, this is the best option in the area. If you have a bit of time and flexibility, there are better options only a van ride away." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.29025191675794004, "helpful_class": 1, "review_text": "What a gem! My husband and I arrived for a late check-in, and were greeted by Franklin and Esha at the front desk. There was a slight issue with our reservation, and Franklin and Esha were able to upgrade us to a suite for no extra charge. When we were leaving the next day, John helped us get our car. After asking about our next destination, John ran inside and brought us back magazines on visiting Napa. Everyone we encountered went above and beyond to make sure our stay was enjoyable.Not only is the staff charming, but the hotel was unique and charming as well. My only complaint is that we were just there for a quick overnight stay!" }, { "user_review_posted": 20, "user_total_helpful_votes": 10, "expertise": 0.002317113538563, "user_cities_visited": 12, "review_days": 0.34227820372398604, "helpful_class": 0, "review_text": "The hotel is located directly near the union square! From there you can easily start to explore the city! The rooms are small but clean and include a fridge and a coffee machine. So really nice. The staff is friendly and always willing to help." }, { "user_review_posted": 14, "user_total_helpful_votes": 21, "expertise": 0.007172018095553001, "user_cities_visited": 101, "review_days": 0.728915662650602, "helpful_class": 0, "review_text": "Reservations and check-in didn\u2019t go so smoothly but once checked into my room, all went well. I stayed on the 21st floor which was good because Kuhio Avenue can be noisy at night. The small air conditioning units in the windows were not really enough to cool the room in August but I made it through. Here is what I loved about the hotel: comfortable bed, great housekeeping service (!), complimentary breakfast, tea/coffee/ice water on the 1st floor 24-7, Turner Movie Classics on TV, nice shampoo amenities, location, beautiful lobby, shuttle service ($12) to the airport, view of ocean/ Diamond Head, and staff who really seemed to care if you enjoyed your stay. When I checked out, the staff offered to lend me a room for an hour before my shuttle picked me up. I had a red-eye flight and was SO appreciative. They said I could shower or just rest in the room. Does hospitality get better than this?! ALSO, on the first night, the electricity was off and despite the fact it was NOT the hotel\u2019s fault, the next day I had a beautiful note and box of chocolates on my bed apologizing for the trouble. SO THOUGHTFUL!!! I would definitely recommend the Vive Waikiki." }, { "user_review_posted": 27, "user_total_helpful_votes": 4, "expertise": 0.0006089063796220001, "user_cities_visited": 14, "review_days": 0.31982475355969303, "helpful_class": 0, "review_text": "We had booked at another hotel but they could not find our reservation. So we ended up at Coventry as a default. Fairly clean but nothing fancy. Best part was that it was a block from a cute street in the Marina district with nice shops and eateries." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 6, "review_days": 0.117743702081051, "helpful_class": 1, "review_text": "Great hotel/resort right on Waikiki beach. 3 great restaurants with delicious food, nice pool, perfect location. Really good shops and long hours at Starbucks (open at 4am for EARLY excursions). They have a fantastic concierge service as well, booked us for trips at our next island/hotel as well. Room was beautiful, staff was very pleasant. Would highly recommend and stay here again (hopefully soon)!!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.5706462212486301, "helpful_class": 1, "review_text": "Nice location but come on...you've got to update these rooms! They're so old. Need a bigger gym...you have a conference here and it's so busy it's almost dangerous in there it's so crowded. Put hand sanitizer in the gym please.Seriously...UPDATE THESE ROOMS! Spend the money. Stay competitive in the Chicago market. There's no excuse for this. I'd only stay here again for a GREAT rate. Otherwise I might pay up for a nicer room and gym...depends on my length of stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.0043811610076670005, "helpful_class": 1, "review_text": "Very nice hotel. Great staff and clean rooms. The service was great.Walking distance to landmarks and good restaurants and shopping.Would surly consider it for my next trip to San Francisco, and highly recommend it." }, { "user_review_posted": 28, "user_total_helpful_votes": 19, "expertise": 0.003184060780883, "user_cities_visited": 62, "review_days": 0.42552026286966005, "helpful_class": 0, "review_text": "The D is almost the most generic hotel I have stayed in Las Vegas. There's nothing special about it at all, and I really don't think that the black and red color design works very well.My room was big enough but the bathroom left a lot to be desired. There's no door on the shower so water sprays all over the floor and the place is soaking very quickly. The toilet stopped working on the second day and would not flush. I told the front desk but no one came to fix it. So much for bringing ladies back to my room.The pool...is tiny. In fact it's more of a puddle, yet there were so many people in it! Vegas was 125 degrees during the day, so I can understand why they wanted to cool down in the water though why the architects built such a small pool on the ground (next to the road and parking lot!) is beyond me. They should have constructed a larger pool on the roof.The D is as plain and vanilla as they come. Downtown LV has a scummier edge to it. None of these places have the faux-palatial effect of the hotels featured on the Strip and the clientele and pedestrians reflect that.Fremont Street is very loud and very white trash, so just keep that in mind when you are dithering between downtown or the Strip.For a 4-day stay you are subjected to an $80 resort fee (these out to be outlawed) and a $100 security deposit.I was not won over by the D, and I doubt you will be either." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.340635268346111, "helpful_class": 1, "review_text": "Good friendly staff & very clean rooms with great maid service.Lovely fresh fruit juice on check in & a cool scented face cloth was so refreshing after a long flight. Very energetic tour staff to help book & suggest tours. Hassle-free early check out.Only negative point was that we could hear moving elevators during the night as our room was 2 doors down from the elevator." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.7606790799561881, "helpful_class": 0, "review_text": "The St. Gregory is an amazing hotel in the heart of DC. Easy walk to get to the metro or to get an uber. Alot of restruarants close by, including the one in the hotel. Highly recommend Grillfish as well! THe staff was great, the room was amazing- can't see enough good things. Was amazining quiet as well - couldn't hear traffic other than siresn or horns. We will stay here on the next trip, hopefully for a week next time!" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.082694414019715, "helpful_class": 1, "review_text": "Our stay at this hotel was fabulous!! We came in from Atlanta and our flight was long. Our check-in was smooth and quick and our room was clean and cozy. Michael Preddy was \"greatest\" help anyone could ever ask for! EVERYTHING was absolutely marvelous!!! Great shopping area too!!" }, { "user_review_posted": 31, "user_total_helpful_votes": 16, "expertise": 0.0023954184507720003, "user_cities_visited": 71, "review_days": 0.016429353778751002, "helpful_class": 0, "review_text": "The hotel is located within a stone's throw away from the wonderful Seattle Center. From there it's easy to get into downtown with the monorail and for us it was quite easy to even walk to downtown. Also the hotel even offers transport to downtown tourist destinations free of charge (need to book ahead). The room was nicely furbished, the staff were also helpful. There is even a gym at the hotel although the advertised pool is small so no one get their hopes up about swimming laps. There is also a 24hr supermarket open down the street for those wanting snacks in the middle of the night." }, { "user_review_posted": 35, "user_total_helpful_votes": 7, "expertise": 0.000860642171466, "user_cities_visited": 8, "review_days": 0.31982475355969303, "helpful_class": 0, "review_text": "I am a \"local\", was having a Staycation with my daughter and 2 grandchildren. We were treated like Royalty, everyone from the valet, to the bellman, reception, housekeeping and food servers/bus boys. If these locals can treat us like this (and we live in their back yards), can you imagine how wonderfully well they would treat our tourists\u2026..We can't wait to have another Staycation here\u2026.." }, { "user_review_posted": 21, "user_total_helpful_votes": 14, "expertise": 0.003126264298061, "user_cities_visited": 15, "review_days": 0.10460021905805, "helpful_class": 0, "review_text": "We needed to make a last minute reservation in Lincoln Park so turned to Hotel Lincoln. Luckily, they had an available room overlooking the park. Lucky us! I worried it would be noisy but it wasn't. The room was adorable and the shower was perfect.The front desk staff, especially Glenn, couldn't have been nicer. In the morning we grabbed coffee at Elaine's downstairs. Since we were so tired we didn't have a chance to check out the roof top terrace but we're told by friends that it's fantastic. I guess we will try it the next time (because we will definitely book again when in town)." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.12486308871851001, "helpful_class": 1, "review_text": "Not bad but nothing special. Location is a plus but rooms are very small. It was not enoghf space for me can not imagine the room was planned for 2 persons. Staff was helpful. Good for one night but no longer." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 22, "review_days": 0.055859802847754006, "helpful_class": 0, "review_text": "Perfect business hotel with high quality sevice, great rooms, situated in Business Bay Dubai, a short way from Dubai mall. It offers a good choice of restaurant service with good food. Leasure a step away either in the hotel pool or spa, the young and fun Iris bar at the top or a short distance to Dubay mall shopping. In the center of Dubai business action and in reach of the best that Dubai as to offer. TOP Five star service at reasonable prices." }, { "user_review_posted": 580, "user_total_helpful_votes": 350, "expertise": 0.0028193450444580002, "user_cities_visited": 222, "review_days": 0.959474260679079, "helpful_class": 0, "review_text": "We decided to stay our last weekend in this area.Hotel is well located: peacefull, but still walking distance to everywhere we were looking forRoom: i had Deluxe room with Whirlpool. Maybe 40m2 room was clean and cozy.Wi-Fi connection in a room was poor - mostly it did not work at all except when you stand next to door (room 325).They have nice pool on rooftop with a restaurant.Overall nice experience and i could stay there another time." }, { "user_review_posted": 48, "user_total_helpful_votes": 130, "expertise": 0.013038361101916002, "user_cities_visited": 46, "review_days": 0.7157721796276011, "helpful_class": 0, "review_text": "Haven\u2019t been to the Silversmith in almost 15 years! Scored it on a Priceline express deal. We arrived early as we are going to a concert at solider field on 7/28. Wasn\u2019t sure if our room would be ready by 11:45am, didn\u2019t count on it but the doorman was more than helpful showing us to the bathroom if we needed to change or anything and checked our bags. $60 for valet which is about average for a city hotel.The lobby renovation/expansion was very well done and needed. There is a bar but it\u2019s almost hard to tell it\u2019s a bar if no one is there. A lot of seating on the first floor near the bar/around. I didn\u2019t look around enough to figure out if the restaurant is right by the bar or another floor.We didn\u2019t get to check out into our room until after the concert. We were given a deluxe king room up on the 7th floor not facing the L, which was OK \u2013 didn\u2019t need to be woken up by the train. The room was nicely updated, bathroom was clean & modern. Only shampoo & body wash, I found it odd no conditioner \u2013 perhaps an oversight. One note was the Kleenex box clearly only had one tissue left and it was stuffed in there\u2026 .We\u2019ve all done this when we don\u2019t want to have to be the one to change it but there were no new box in the room and not worth calling concierge @ 1am for. The bed was comfortable. We had an adjoined room, didn\u2019t even think of making sure we didn\u2019t have this but thankfully they were quiet. My only con really was our room had a weird smell to it. Almost musty\u2026 I couldn\u2019t pinpoint it but it was not a clean & refreshing smell you'd expect.Overall it was a decent stay. You can\u2019t beat the location of where the Silversmith is located and it\u2019s a quick in/out of the city. The block that they are located on Wabash has really had a nice revamp with fast casual restaurants." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.304490690032858, "helpful_class": 0, "review_text": "We arrived on 7 July and was greeted by very friendly staff and porters. Our rooms, spacious, modern and clean, overlooking the city. Very central to nearest Malls, Central World, Siam Centre, Paragon Mall with 4D Imax Movies and MBK Mall. Delicious breakfasts and always willing staff. Cherry on the top was when we came \"home\" after a busy day to find birthday flowers on the bed and little chocolate cake for my daughters birthday!! How thoughtfull and special is that? If we visit again, I am definitely coming back to Centara Watergate Pavillion!" }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 4, "review_days": 0.42497261774370204, "helpful_class": 2, "review_text": "Stayed here on our last Vegas vacation Feb. 2017Four Queens is a decent place to stay, the beds were comfortable and room service did a great job. My only complaint was having to pay extra to stay in the south tower (away from the Freemont noise) and to have a room with a mini fridge. But if you're staying for a week like we did it's nice to have cold drinks. Four Queens doesn't charge the resort fees like some of the other hotels but they got us with the room upgrade. All in all, good stay we'll be back." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8439211391018621, "helpful_class": 0, "review_text": "Stayed here for 4nights great customer service amazing staffChaliaw the guy working here was super friendly and give outstanding serviceThe room is very clean very cleanI would come back againThanks" }, { "user_review_posted": 31, "user_total_helpful_votes": 24, "expertise": 0.003648297046125, "user_cities_visited": 19, "review_days": 0.829134720700985, "helpful_class": 0, "review_text": "Located in Caesar\u2019s Palace the hotel is situated in the middle. Front desk staff were pleasant unfortunately the guy who checked us in switched our keys and I ended up getting my friends key and room. Wouldn\u2019t have been an issue until I forgot my key one night and needed a replacement.. oh well. The only complaint was my room was always hot and muggy.. tried putting on ac and the fan but never seem to cut the muggiest of the room on the 74th floor. Overall good clean hotel." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 326, "review_days": 0.607338444687842, "helpful_class": 0, "review_text": "Lotus hotel is nice enough, but certainly not luxury. Rooms are spacious, bath is spacious enough. Closet is also fairly large. Small refrigerator & free water for your convenience, as well as bicycle, beach chairs, parking, etc for your use ( mandatory resort fee, whether you use these items or not). Complimentary coffee in morning and inexpensive wine for happy hour. Beach is 100 paces away. Location is across from a park and off the beaten path a bit, but an uber ride from the shops, restaurants, etc. New Year's week the price was double, but most other times fairly reasonable. Staff is helpful and congenial. But if it is a resort you're seeking, it's not.I would stay there again." }, { "user_review_posted": 276, "user_total_helpful_votes": 789, "expertise": 0.013768355808854, "user_cities_visited": 287, "review_days": 0.430996714129244, "helpful_class": 1, "review_text": "I totally enjoyed my 4-night stay at the Centre Point Silom, had a good nights sleep in the comfy bed. The service was excellent. The room was large, had a kitchen with a stove top, microwave, full refrigerator, washer &dryer, cutlery and pots & pans, dishes and glasses. There were lots of power outlets and a 110v/220v outlet in the bathroom. There was a hair dryer and a safe.They also provided luggage storage prior to check-in and after check-out. My Deluxe River View room had a balcony from which to view the boats going up and down the river and the beautiful lights of the city along the river at night.Robinson's Dept Store is connectd to the hotel.Location: 5 minute walk to Saphan Taksin BTS station5 minute walk to Sathorn/Central Chao Phraya River Ferry (15THB - Orange flag boat or 40THB Blue flag tourist boat). Chang (N9) pier for Grand Palace. Ratchawong (N5) pier for Chinatown.A khlong tour on a long tail boat can also be negotiated from Central Sathorn pier for 1,500THB per hour for a private boat.The area is called Bangrak. The hotel is just off of Chareon Krung Rd. There is street food and places to eat right outside the hotel. And a night market along the side.Nalin Kitchen (across the street) is a highly rated restaurant on TA. I had a very good chicken Pad Thai and Thai Iced tea there, for a good price." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 6, "review_days": 0.31544359255202603, "helpful_class": 0, "review_text": "We stayed at the Outrigger Reef for our 30th anniversary celebration. We have nothing but fantastic things to say about this hotel. The hotel is beautiful, open, inviting and has the most friendly staff. It is right on the beach and steps away from many other attractions. It is convenient to ride the trolley provided (as long as they are on time), and their 3 restaurants on site give you a variety of food to eat also. But within walking distance are many, many other choices of places to eat as well. Our room had the most AMAZING view and we could not have picked a better place to celebrate our special event. A special shout out to Kahoaka, he was one of the nicest young men on staff there. He assisted with our vow renewal ceremony and could be found all over the hotel involved in many different things.He was so nice and attentive! If you want a good view, ask for a high floor and a deluxe ocean view. If you want even a more amazing view, ask for an ocean front. You can't go wrong with this hotel. We experienced only 1 issue and it was handled immediately by the manager - he was very kind and we really appreciated his help. We want to go back to Hawaii and this will be our hotel of choice!" }, { "user_review_posted": 48, "user_total_helpful_votes": 42, "expertise": 0.004137702747434, "user_cities_visited": 40, "review_days": 0.701533406352683, "helpful_class": 0, "review_text": "This hotel is great for accommodation in Waikiki. The location is perfect on a side street off Kalakaua-the main drag. The hotel is located just behind the first row of beachfront hotels, so it's very close to the water, but avoids the mayhem on Kalakaua.The hotel itself is \"newish\", neat but not too fancy. It provides all mod cons you look for on your vacation. The room is well designed and specious enough for two people, the bed is very comfy.The staff is friendly, very attentive and the hotel is well maintained.Your booking comes with a complementary breakfast. This is unfortunately the weak component of the deal, as the breakfast is somewhat disappointing-a very small range of rather ordinary foods.When you want to go to the closest beach it's only a 3 min walk. The beach is actually the hotels \"pool\", as there is no swimming pool. You don't need one as section of the ocean close to the beach is protected by a sea wall, so it creates a fantastic natural pool. If you're looking for the surf, it's just behind the wall for you to enjoy.In summary: a great proposition for a reasonably priced \"boutique\" hotel (As against the very expensive Waikiki hotels) in an ideal location. A very welcome alternative to the hugh , soulless hotels dotting the beach front of the attractive Waikiki beach." }, { "user_review_posted": 161, "user_total_helpful_votes": 32, "expertise": 0.0008546112341280001, "user_cities_visited": 17, "review_days": 0.73986856516977, "helpful_class": 1, "review_text": "Came to Vegas for a wedding. Upon checkin I asked to be away from the Fremont noise. I was put on the 32nd floor and kind of around the corner. I could still hear the bands playing but keeping the ac fan going muffled the noise. Elevators were cool. You put in your floor number into a machine on the wall and it would tell you which elevator to get on and you wouldn\u2019t have to push the number again once inside. No coffee pot which was a bummer but there was a great coffee shop near the elevator. Tip: to find my way i would look for the long bar and at one end I am close to the hotel elevator and the other end is freemont street. The music is great in the casino and dancers dancing all around. Friendly people. Cocktail waitresses were few and far between. All and all a great place." }, { "user_review_posted": 57, "user_total_helpful_votes": 20, "expertise": 0.0015931365432220001, "user_cities_visited": 40, "review_days": 0.6204819277108431, "helpful_class": 0, "review_text": "This is a great Hotel especially if you're checking out the Fremont experience it had plenty of restaurants it had everything you needed we stayed here 2 nights check in was easy and quick our room was a very clean and we won big in the casino the D is in the heart of the Fremont experience I love old Vegas" }, { "user_review_posted": 36, "user_total_helpful_votes": 12, "expertise": 0.001507962779065, "user_cities_visited": 17, "review_days": 0.9003285870755751, "helpful_class": 0, "review_text": "The hotel is a pleasant place to stay and you can walk into the centre. However, a couple of things prevented me from giving it 5 stars; when I arrived there were no staff outside and the doors are very heavy, not very wide and open outwards making it difficult to negotiate with heavy luggage. In the room the bathroom was a good size but appeared to have no heating and the walk-in shower had a curtain which was 6 inches too short so every time you had a shower the bathroom flooded. Breakfast was good with waiter service." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 61, "review_days": 0.41621029572836804, "helpful_class": 0, "review_text": "I cannot say enough about this friendly and quaint hotel. My room was so comfortable, and that bed!!!!! The ambience is amazing, with all the vintage left in place. I found it to be a perfect place. The desk had warned me about a loud band at night and that it would be noisy. I brought earplugs, but I never had to use them. It was quite doable falling asleep to the sound of Vegas. The front desk staff is helpful and so pleasant to deal with. The registration area is small but I like that. No long lines. AND after registering: the elevator is right there. No endless walking. Another plus is that Du-Par Restaurant is inside the hotel. Fabulous food! Old-time feel. Open 24-hours, and home-baked deliciousness. Pies and muffins are mouthwatering yummy. I will return to Golden Gate. I love it there." }, { "user_review_posted": 29, "user_total_helpful_votes": 28, "expertise": 0.004577155315093001, "user_cities_visited": 22, "review_days": 0.781489594742606, "helpful_class": 0, "review_text": "The regular (non club) rooms have been renovated since I last stayed here, and I was extremely impressed by the new look. I am sure that some may find the decor a bit austere, and the black and white photographs in the corridors somewhat kitschy, but I thought that the renovation made the rooms look cleaner and brighter, and the new carpeting was very striking.The one bedroom suite was perfect, both in its layout and its amenities. One word of warning though; my wife picked up the minibar M and Ms to show me, and since they were out of place for more than 60 seconds we were charged for them, but that is a small inconvenience. The service remains 5 star: at one point upon returning my wife told me that the fortune cookies normally left out in the afternoon had been put away. One of the staff overhearing our conversation immediately arranged to have some fortune cookies delivered to our room. Now that is service, and I will certainly stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "Very impressed with Hotel Rep.Sarah Washington. She was very helpful and went more than the extra mild to make sure my family was comfortable after a nightmare of a hotel mixup. I would recommend this hotel to anyone just because of her" }, { "user_review_posted": 13, "user_total_helpful_votes": 19, "expertise": 0.006985290997207001, "user_cities_visited": 11, "review_days": 0.07557502738225601, "helpful_class": 0, "review_text": "I stayed here for one night pre-cruise. The hotel is lovely, nice staff and good buffet breakfast too. Also, location is terrific. Many restaurants nearby. I would definitely recommend this hotel and would stay here again." }, { "user_review_posted": 94, "user_total_helpful_votes": 125, "expertise": 0.006345651362448, "user_cities_visited": 106, "review_days": 0.9288061336254101, "helpful_class": 2, "review_text": "I highly recommend this hotel.What's good:- Hotel staff- Rooms are great- Great location- Wholefoods store almost attached to the hotel. Most guests go there. The hotel restaurant is awful.What's not so good:- Restuarant has terrible service- The rooms are very expensive" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.775465498357064, "helpful_class": 2, "review_text": "Super friendly staff and service from Jessica and alejandra and the room maids are so sweet! lovely comfortable rooms and The sushi from the restaurant next door is super. I'll definitely come back next time" }, { "user_review_posted": 22, "user_total_helpful_votes": 12, "expertise": 0.002537791018426, "user_cities_visited": 64, "review_days": 0.38225629791894805, "helpful_class": 1, "review_text": "This resort is ok. The good - the units are spacious and the resort has activities that make it a good location for families to stay. Far enough away from the Vegas strip to feel quite removed, but close enough to be a cheap Uber/Lyft ride away from the action.The bad. This hotel is in need of deep cleaning and renovations. The floor grout is no longer the intended beige/sand color but instead it is black with the original color showing only at areas close to the walls. Some floor tiles were cracked. There were a few black spots in the shower that the front desk said were mildew. The carpet in the bedroom was visibly old, and could use a clean as well. I never did figure out how to use the room phone to call the front desk, so I had to physically walk there. The buttons on the phone state front desk, concierge etc... but everything rings to a busy tone. I had to request that maintenance put the glass closet doors back on the hinges as they were off the hinges and leaning when the room was given to me. In short, this property needs to do better. However for a brief stay with flip flops protecting you from the floor - this will do just fine." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.8307776560788601, "helpful_class": 0, "review_text": "We are writing again as we're back in Shangri-La Dubai. We're extremely happy to see Crislaine in Horizon Club, she's a unique and hard-working employee, always ready to help, Shangri-La group is very fortunate to have her. She welcomes all guests with sincerity and warmth, a natural quality that not many people have in this hospitality industry.We would like to mention a few negative points on the Horizon Club, nothing that cannot be fixed for a group like Shangri-La. We have noticed the standard of the food and beverage is not to it's usual Shangri-La group standard of quality. Also the Horizon is often very saturated and sometimes we do not have available seatings.We are pleased that Crislaine is always up to speed even with a high volune in Horizon." }, { "user_review_posted": 61, "user_total_helpful_votes": 43, "expertise": 0.003311971029749, "user_cities_visited": 122, "review_days": 0.33077765607886, "helpful_class": 0, "review_text": "One of the best things about the SF Marriott Marquis is its location. Across the street from the Westfield Mall on Market, walking distance to Yerba Buena Gardens, MoMa, Chinatown, and Union Square. You can even get to ATT Park in about 20-25 minutes on foot. Beautiful view of the city on the top floor at The Lounge. Downside is they got rid of their indoor pool! Overall it's a great place to stay with very reasonable SF hotel prices." }, { "user_review_posted": 34, "user_total_helpful_votes": 16, "expertise": 0.002174322228063, "user_cities_visited": 9, "review_days": 0.24370208105147803, "helpful_class": 0, "review_text": "Stayed at the Willard Intercontinental Hotel on the 16/17 of March in downtown DC. Have stayed there several times before as our anniversary is on St Patrick's Day. Upon checking in, we were asked if we had stayed there before, and replied that we had because our anniversary was on St Pat's Day! The lovely desk person gave us an upgrade to a beautiful room on the 6th floor that was wonderful. The hotel is so beautiful and has so much rich history that it is just awesome. The Round Robin Bar (since 1850) at the Willard is a must. It is so centrally located that you can walk to the Metro, the Smithsonian's, Old Ebbitts Grill, The White House, and many more. A Superlative Place to Stay!!" }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 26, "review_days": 0.427163198247535, "helpful_class": 1, "review_text": "This hotel was very nice and had a great pool. We were there in October and it wasn't that crowded, so we had the pool mostly to ourselves. The location was nice because you had access to the mountains, a good mall across the street and could get to the Strip. This hotel is great if you have kids/teens and there are a lot of ice cream shops and game rooms." }, { "user_review_posted": 20, "user_total_helpful_votes": 10, "expertise": 0.002317113538563, "user_cities_visited": 10, "review_days": 0.43428258488499405, "helpful_class": 0, "review_text": "We have stayed here multiple times and this hotel is just great! Every time we are here the staff is friendly, the rooms are really nice and clean and the Jimmys Restaurant is always good! I would highly recommend staying here any and every chance you get!" }, { "user_review_posted": 22, "user_total_helpful_votes": 25, "expertise": 0.005406598256647001, "user_cities_visited": 15, "review_days": 0.555859802847754, "helpful_class": 0, "review_text": "My family of 10 gives this resort 50 stars (5 stars each)!!! We stayed in a 3 bedroom villa and it was excellent. Cleanliness is a MUST for me and this villa was spotless! Comfy beds, very spacious bathrooms, nice view, fully equipped and modern kitchen. This was probably the best resort I've ever stayed in. Loved that our villa was tucked away in the corner. We enjoyed the restaurant in the lobby as well. Free valet service, friendly check-in staff.We are not gamblers so being able to stay somewhere without a casino was a huge plus. We had a happy stay at the Marriott Grand Chateau. Would return here without hesitation if I am ever back in Vegas!" }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 10, "review_days": 0.309967141292442, "helpful_class": 1, "review_text": "We had a great room on the top floor, so it was quiet and we had a great view. The location was a short 10-15 minute walk to Fisherman's Wharf, so we didn't rent a car until we were leaving San Francisco. It is a very good value for the price. Also the staff was very patient, especially since our flight arrived prior to our check in time, so we stored our luggage and had to get back into the storage area about 5 or 6 times, the front desk employees were patient every time. Our room was comfortable for the four of us and quiet." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 11, "review_days": 0.114457831325301, "helpful_class": 0, "review_text": "For the time period I stayed, weekend of San Francisco (end of July), this is the optimal hotel from perspective of combination of accessiblility to the event and quality of service. In the area there are other hotels, Vitale, Harbor Court Hotel to name few in the close approximity to the event. All of them are from high quality more or less, but Hyatt distinguish from its roomy space, professional service and cleaness. Highly recommendable if you are member of Hyatt program, or if you find really good rate. Also, recommendable if you like the view of bridge at night and walking around the market. Not preferable place if your visit is focused in the area of downtown, union square., although it is still walking distance but little longer." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.7382256297918941, "helpful_class": 2, "review_text": "Booked a partial ocean view that had a massive brick wall that blocked virtually the entire view unless you stood in the very corner of the balcony. Forced to upgrade and greatly increase the cost of my stay. The lobby and pool area are well done and recently renovated. The rooms show their age, they are small, with tiny bathrooms, and dated A/C units that are quite noisy. The signage is inconsistent. The elevator advertises the breakfast buffet at $35 dollars, but you pay $40 when you get there. The pool hours are listed as 8 am to 10pm even though it's open til 12. No one on staff was able to get a first aid kit to touch up a light scratch from a days adventuring." }, { "user_review_posted": 126, "user_total_helpful_votes": 45, "expertise": 0.0016235557447070001, "user_cities_visited": 71, "review_days": 0.065717415115005, "helpful_class": 1, "review_text": "Stayed 2 nights at the Nikko. Front desk staff and concierge were very friendly. Room was spacious and very clean ( room 2102), with great view of the city. The lobby is very nice and modern, but the rooms are a bit outdated. Well located near union station. Breakfast was good with a lot of choices. The only negative point is the fact that they charge you for the internet ( in 2015!)." }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 8, "review_days": 0.32037239868565104, "helpful_class": 0, "review_text": "It was a very nice hotel in a good location within walking distance of the sky train. The hotel was very clean and the staff were very friendly and helpful. Also had a nice pool and food was very good and nice." }, { "user_review_posted": 11, "user_total_helpful_votes": 1, "expertise": 0.000331016219794, "user_cities_visited": 4, "review_days": 0.124315443592552, "helpful_class": 0, "review_text": "We stayed at this hotel for 3 nights. I was really impressed with the cleanliness of the rooms, the comfort of the beds, and the friendliness of the staff. We had a king bed room, which was a little small but not a problem for us. It is what I expected. I requested a refrigerator the morning before we arrived, and had a fridge and microwave on arrival! The location can't be beat...my daughter and I walked all over the city, from Lincoln Park to Millenium Park, Mag Mile (overrated IMO), the Art Institute (now THAT is magnificent!) and the Willis Tower (also overrated). We felt very safe the entire stay. My only small complaint would be that the view out our window from room 408, was of some walls- if we craned our necks we could see a patch of sky. I imagine if we requested a room with a view we could have gotten one, but honestly, it wasn't worth complaining about because we were not in our room much. Also, I suppose an advantage of an interior facing room is less street noise. The breakfast was so convenient, and had a great variety of items. Yes, it was crowded at times, but that is to be expected. Our bed was very comfortable, and I like that they provide different selections of pillows. I prefer a firm bed and my daughter prefers plush and cushy, and we both slept well. I did feel the room was a little expensive but it was worth it to be comfortable and in a great location." }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 12, "review_days": 0.44140197152245303, "helpful_class": 0, "review_text": "Stayed here for my 2nd time the 4th week of February and I am happy to report that nothing has changed from my first visit last year. Hendrik was very accommodating again on making sure I had the right room to suit my needs and Myra was very accommodating and efficient as well on my Check Out Process. The Valets downstairs as well ROCK! The whole TEAM ROCKS! Folks, when visiting Waikiki this is the place you want to stay as they make sure you are One Happy Camper! Thank You again Hilton Alana Double Tree!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.334611171960569, "helpful_class": 0, "review_text": "Father daughter trip to Vegas and Hawaii. Haven't stayed here previously but found it to be very comfortable , relaxed and clean. Staff very helpful. We were in room 612 partial ocean which was lovely and not noisy. Great views of the ocean up to Diamond Head. Only negative is bathroom very small but with the ability to close the shutters where the vanity is to the bedroom it provided the dressing room so it was ok." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.7508214676889371, "helpful_class": 2, "review_text": "We went to Chicago to participate in a 2 weeks exhibit and we stayed in ACME Hotel. At some point during the week some of our personal items (sunglasses, fannypack) started to disapear from our hotel room. We informed the hotel and no solution was provided. The day before our checkout an E-book was stolen and had to report it to the police. We will never come back to this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.453450164293537, "helpful_class": 0, "review_text": "We booked through Hotels.com. Arrived early , 3:15 and told our room would be ready at 4. The lobby was filled with people waiting to check in. At 4:15 we were told it would be ready at 5, lobby getting more full. At 5:15 we asked how to cancel our room as there was no hope in site and they said it had to be done through hotels.com. We left and drove to a different city. We called hotels.com and they said they could only refund it if the hotel would ok it and the hotel says our room has been ready for a while and we weren't responding to their texts or calls. So basically the staff of the Westin is lying to Hotels.com and they have no idea how to have rooms ready for check in. They refuse to refund our room even though they didn't even have a clean room for us and I'm sure they will sell the room to someone else for the night. Seriously. The absolute worst and dishonest ever. And the pool sucks too." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 9, "review_days": 0.09638554216867401, "helpful_class": 0, "review_text": "Stop over, stayed for three nights in Business room with access to business lounge.Our bedroom was clean spacious with large comfortable bed with walk in wardrobe ,lounge area and small kitchen,it was on high floor so it had views but only side.There was a balcony but unable to access it as it was locked but no key to it.The choice of breakfast in business lounge was very good and we had free drinks and snacks in evening .The staff are friendly and location great for the short time we had there,everything easily accessible ,near to Dubai mall and Bur Khalifa." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 7, "review_days": 0.10076670317634101, "helpful_class": 0, "review_text": "As always Marriott resort properties showed us exceptional customer service and facilities. We were a little concerned upon arrival of the required complimentary valet parking, but they handled it very well and only had to wait at most 5 minutes for the car." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 35, "review_days": 0.035049288061336004, "helpful_class": 0, "review_text": "Stayed at the Modern Honolulu for one night with my girlfriends for an extended 'girls night out'.It was amazing! The fresh towels and lemonade at check in and the courteous bell staff set the tone for a very enjoyable time. We were well attended to at the pool and the staff catered to all of our needs. The bartenders Derek and Brandon are great! We had drinks in the lobby bar in the evening and were greeted by the bar manager who sat with us and inquired about our stay. He was very personable and made us feel very welcome. He even gave us a day bed for the next morning before checkout. The music was incredible there and we will definitely become regulars. This was a great stay for us! Thank you Modern!" }, { "user_review_posted": 8, "user_total_helpful_votes": 11, "expertise": 0.006565155025929001, "user_cities_visited": 5, "review_days": 0.687842278203724, "helpful_class": 0, "review_text": "Room was tiny and in need of repair!Right on the road so very noisy, parking was ridiculously priced at $50 per night.I should\u2019ve done better research on the location as I assumed this was located closer to attractions.Staff was very friendly and breakfast was great although overpriced.Bottom line: I could\u2019ve spent the same amount of money for a nicer hotel in a better location." }, { "user_review_posted": 15, "user_total_helpful_votes": 2, "expertise": 0.0005369818676670001, "user_cities_visited": 2, "review_days": 0.349397590361445, "helpful_class": 1, "review_text": "Our room was very clean and had everything we needed. A centrally located to a lot of things to do and see. Walking distance to a ton of places. The staff was always prompt if you needed anything. The Tiki Bar was fun, had a fabulous view and the food and drinks were Awesome." }, { "user_review_posted": 229, "user_total_helpful_votes": 38, "expertise": 0.000695278610136, "user_cities_visited": 104, "review_days": 0.6056955093099671, "helpful_class": 0, "review_text": "This is the third time I've stayed here for a conference. The staff here goes out of their way to help the guests. The Metro is just down the hill, the National Zoo is just a few blocks away, and two great restaurants are across the street." }, { "user_review_posted": 42, "user_total_helpful_votes": 14, "expertise": 0.001507962779065, "user_cities_visited": 119, "review_days": 0.305585980284775, "helpful_class": 0, "review_text": "When out of town on business I normally stay at other Marriott properties, but this one surprised me. Although, it is not like staying at a Marriott hotel, it is however very comfortable, clean and spacious. There's no concierge floor or free breakfast. Even though there is maintenance going on at this location now, I really didn't notice it too much. Parking is valet-only, but free, although it does takes some time (about 15 minutes) to get your car from the valet service.There is a Starbucks in lobby, which is very convenient. Two pools are available, one of the 5th floor with full service bar and one on the 38th floor rooftop. What a view of the strip. I would definitely request a room with a view of the strip. My room was a one bedroom suite with full kitchen, nicely stocked. For those that don't want to venture out for groceries, there is a small market in the lobby, but expensive. There is a Walgreens within walking distance, about 1/4 mile on the strip.Nicely located just off the strip on Harmon, this property is close to just about everything, including the monorail station." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.32530120481927705, "helpful_class": 2, "review_text": "Enjoyed my stay with Hotel Zetta only complaint I had was the room I was in was near the area the garbage trucks would come and get the garbage at 2 am but other than that was a really nice stayThey have a green program that they give you credit for the mini bar when you put out the sign that you don't need your room cleaner that was nice" }, { "user_review_posted": 17, "user_total_helpful_votes": 3, "expertise": 0.0007464091230660001, "user_cities_visited": 6, "review_days": 0.616100766703176, "helpful_class": 0, "review_text": "I was here for the boat show. Room is clean, spacious and comfortable. Perfect location if you are attending football or baseball games. Shuttle helps get you where you need to go. Everyone is so accommodating and helpful. Jimmy's on First has outstanding food and the same outstanding service as the hotel employees. Room service was perfect, food delivered timely and fresh/hot. Try the pulled pork sandwich, best I've had." }, { "user_review_posted": 94, "user_total_helpful_votes": 51, "expertise": 0.002523705221839, "user_cities_visited": 90, "review_days": 0.8439211391018621, "helpful_class": 0, "review_text": "I\u2019ve lost track of how many weekends we\u2019ve stayed here\u2014many but not enough. The rooms are lovely and comfortable, with great views. We opt for the corner suites, from which you can look east at Lake Michigan, and south down Michigan Ave. We love the bar\u2014it\u2019s relatively small but that\u2019s part of it\u2019s charm. In addition, we usually make a point of having a breakfast and a dinner at Allium. The food is always very good, and there are several healthy options. The staff is impeccable throughout the hotel, and seem happy to go the extra mile to satisfy reasonable requests." }, { "user_review_posted": 498, "user_total_helpful_votes": 240, "expertise": 0.0022293742995810003, "user_cities_visited": 127, "review_days": 0.24151150054764503, "helpful_class": 0, "review_text": "I stayed here for five nights on a business trip to Bangkok. I was very pleased! It is very close to the heart of the city and quite close to the skytrain, so going from the Marriott to locations along the Skytrain are a breeze and costs less than $1 to go to Nana station (for instance). The rooftop bar was amazing! I was hesitant to go up at first as I assumed it was a tourist trap, but was SO glad I did! Drinks were steep by Banagkok pricing, but modest when compared to international standards. The view was incredible and the high elevation meant cooler temps. My room was EXTREMELY nice! I was blown away. King bed, corner room, had huge bathtub with panoramic views of city - with electric blinds to close for privacy. Only issue I had was that staff forgot to replace my shampoo for the first few nights, not sure what happened, but I am sure they would have brought more had I complained.... I would absolutely stay here again - in fact - I hope to!" }, { "user_review_posted": 49, "user_total_helpful_votes": 6, "expertise": 0.000484139369087, "user_cities_visited": 21, "review_days": 0.3105147864184, "helpful_class": 0, "review_text": "We had a wonderful stay! The staff were very nice. The rooms were very large and my family of 4 were able to spread out in a queen suite with view. The view was beautiful! My boys loved watching the water planes come in and take off. The breakfast was great! Lots of options and very good! The shuttle was fantastic!! We used to take to Pikes market and the Space Needle. The drivers were amazing and so nice!! It was a wonderful Stay and we would come back again!!" }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 15, "review_days": 0.599671412924424, "helpful_class": 1, "review_text": "We visited from 26th-31st December this year. The hotel is a 2 minute walk from Union Station and a 10 minute walk from the Capital building.Everything was easy from checkin to checkout and the reception staff are very approachable and helpful.We used BigBus tours for 2 of the 5 days to get our bearings and they start (red route only) at union station which was fantastic as it was so bitterly cold we didn\u2019t have to walk far. The restaurant attached, the dubliner, does fantastic food and the portions are very large.We booked a superior king room on booking.com and it was very large! The bed would fit us twice :)The only downside was there isn\u2019t a lot of cupboard space so i didn\u2019t unpack.We are back in May and will be booking to stay here again." }, { "user_review_posted": 185, "user_total_helpful_votes": 114, "expertise": 0.002881332176267, "user_cities_visited": 386, "review_days": 0.28368017524644, "helpful_class": 0, "review_text": "Only 10 minutes average walk to Union station, there are also a couple of Supermarkets very close by as well as a sandwich bar next door should you not want to pay the quite high fee for the buffet breakfast.The rooms are of average size but are very clean, typical style American bath with shower attachment.There is also a microwave and fridge in the room should you wish to opt for a 'ping dinner' and chill your own drinks from the supermarket which is about 1 minutes walk away.The hotel was 'full' and we were allocated a room directly opposite an office block where all the offices looked into our room after several lengthy conversations with reception they managed to find em a room in a hotel that was initially fully booked, which faced side long to an apartment block. We found the bed to be lumpy it was clearly in need of changing. The hotel staff were all very friendly but only two of the front desk staff actually knew what they were doing.The rest seemed to have no idea what was going on in their city,which was hugely frustrating.We ended up booking tours directly as front desk staff were clueless. There is a metro station five minutes walk from the hotel but buying a ticket was a challenge as the way the machine operates is somewhat complicated but eventually a station manager grumpily came and assisted.Its a good cheap way of getting around.Union Station is the place to go if you want to book day tours or night tours and its a short 6 block walk away.I would have given this hotel a better rating as its cleanliness and location are really good as is the in house bar, but one or two reception staff need to up their game to actually be helpful and knowledgeable. On departure we noticed that one of the bags that had been left in their store room and had been given tickets for was missing,it transgressed that someone had not bothered to actually check the numbers and had given our bag to someone else,which made for a very difficult situation as we were leaving for the airport and back to England,Luckily it was only a plastic carrier that they had given away with low value items in it. This kind of carelessness is not what I expect of the Hilton brand and departed with mixed feelings." }, { "user_review_posted": 19, "user_total_helpful_votes": 14, "expertise": 0.003466959354692, "user_cities_visited": 18, "review_days": 0.08652792990142301, "helpful_class": 1, "review_text": "We stayed here for a long weekend.Pros:1. Our flight arrived late due to delay. Checked in at 2 am, the whole process was quick as the reception knew that we just wanted to go to bed as soon as possible.2. We stayed at club floor so the exclusive lounge breakfast and happy hour were nice - however I wouldn't justify that premium for it.3. Pool was nice they put insect repellent in the wet towel nice touch4. Every time we ordered a taxi they reminded the driver to put on meter to avoid overchargeCons:1. Room a bit old style2. The vacuuming started too early in the morning and can hear from the room3. Normal food and beverages were so overcharged4. Poor view from our room - even we paid for premium to be at the club floorI would try other new hotel than coming back next time" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.703723986856516, "helpful_class": 0, "review_text": "It was my first time in NYC, I had just switched hotels. I was with a couple of friends who left NYC early so I would be alone for a few days before I meet my Uncle. Anddd we all know how scary NYC can be, I arrived at HGU in tears from a terrible experience and the staff at HGU were incredible, they made me feel welcomed immediately and did everything in their power to ensure my happiness and satisfaction. Danielle who was at the reception was incredibly friendly and helpful throughout my 5day stay, even the management team were helpful. I loved my stay at HGU the room was kinda small but what room isn't in NYC, it was so clean and cosy I almost didn't leave my bed one morning. I would definitely stay here again oh and location is great it is literally within walking distance of the Empire state building and a subway that could take you all around NYC. I walked everywhere even to time square (that's because I love walking). Hope you enjoy your stay here too :) and say hi to Danielle for me when you do :)" }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 11, "review_days": 0.20646221248630803, "helpful_class": 1, "review_text": "Very groovy location. Got to explore a side of Seattle we've never seen. As per usual valet and self park rates suck which was the only downer. Rooms were nice, TV was gigantic. Could see the entrance to Safeco from our room!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 39, "review_days": 0.564622124863088, "helpful_class": 0, "review_text": "Although the hotel may be considered \"dated \" by some, I call it vintage. Everything is clean and all essentials provided including free WiFi, fridge, fabulous bath products and air conditioning (window unit). They even have a wine tasting each night in the lobby. Also, neighborhood seems less sketchy than most we walked through, so definite win all around. I would stay here again for the price." }, { "user_review_posted": 140, "user_total_helpful_votes": 49, "expertise": 0.0015888778550140002, "user_cities_visited": 67, "review_days": 0.37185104052573903, "helpful_class": 0, "review_text": "We arrived a little early from out of state and they were able to give us a room right away. We dropped off our bags and realized we were in the heart of what we wanted to do. We went shopping, to the waterfront, to Millenium Park and a variety of other places. We walked to all of them! We do like walking, and some things took us 20-30 minutes, but there were sidewalks and the going was easy.On the day we wanted to check out, we got delayed at one of the museums. We called and explained the situation and they gave us a later check out time without charging. Every question was answered. Bags were held after our checkout with no fee. It was clean and the beds were very comfortable. The price was better than most of the surrounding hotels. I would stay here again in a minute! I can't wait to go back to Chicago and to stay here again." }, { "user_review_posted": 93, "user_total_helpful_votes": 67, "expertise": 0.003387280672093, "user_cities_visited": 45, "review_days": 0.22289156626506001, "helpful_class": 1, "review_text": "Right at the end of the strip away from all the traffic noise and the usual late night party goers. Many local places to eat and drink the usual franchises. Starbucks next door. Walk across the road for boogie board and paddle board hire. Stayed in an ocean front room, not huge but comfortable enough, no complaints, friendly staff. If your a light sleeper try this place." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.951807228915662, "helpful_class": 2, "review_text": "Rob is like Superman from making our room into the most beautiful thing ever to working at the coffee shop downstairs etc..... Also them cupcakes our to die for that we\u2019re placed in our rooms .So we will definitely be back (Thanks to Rob for making this best hotel experience I have ever had !! So Rob cheers to you for being you ! Remember to keep your feet on the ground & Keep Reaching for the Stars !" }, { "user_review_posted": 32, "user_total_helpful_votes": 24, "expertise": 0.0035308396778100004, "user_cities_visited": 105, "review_days": 0.123220153340635, "helpful_class": 0, "review_text": "Thought I was being 'dumped' here by Amtrak when they screwed up our trip. I couldn't have been more wrong. Modern, bright airy hotel, friendly staff, big rooms, free wifi. They couldn;t have been more helpful - even went and printed our boarding passes in the admin offices when I couldn't get them to work in the business centre. Will be coming back. Choose this hotel first, not the obvious ones closer to the shore." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "this hotel is at a good location. its reasonably close to strip las vegas cosiderating its a motel 8. ( sorryt for my english i am still learning )" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.47426067907995606, "helpful_class": 0, "review_text": "Great first impression! Lizzie, Ronald and Guia were always smiling! Loved the room and amenities especially the 24hr water and coffee. Free Popcorn too! Room big enough for the 4 of us. Definitely coming back!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.06790799561883801, "helpful_class": 0, "review_text": "There is little to recommend this hotel. In no particular order: there's almost no in-premises parking and almost no street-parking. The only practical parking is nearly two blocks away and is expensive. Some of the staff speak no English. I don't mean poor English. I mean no English. Others speak poor English. Only a couple of the staff with whom I interacted spoke good English. Regardless of language skills, the staff, with just one exception, was largely unhelpful, not to say surly. The hotel is poorly maintained and in poor repair. Light bulbs were out, plumbing fixtures were hanging loose (and not in a good way), fittings were dirty and rusty, and the toilet wouldn't stop running. A drug-addled man haunted our hallway, knocking on doors. I called the desk, but no one came for an hour, and by that time he was gone. Among the worst hotels I've ever experienced." }, { "user_review_posted": 42, "user_total_helpful_votes": 21, "expertise": 0.002317113538563, "user_cities_visited": 17, "review_days": 0.009857612267250002, "helpful_class": 0, "review_text": "The Chancellor lived up to its billing by other TA Reviewers. Great central location (even walked to ATT Park from here...though a trolley is available nearby). Very clean. The hotel desk staff were personable and knowledgable. Treated us like valued guests. There is an in-house bar and restaurant (breakfast and lunch only). We bought the parking 'extra' for $25/day, in and out privileges, regularly $41. It was just a short block away. If you want 'fancy', this is not your place. If you want the best value for your dollar, it's hard to beat this. We stayed on the 14th floor and noise was not an issue. Comfy bed, nice pillows. We'll be back for sure." }, { "user_review_posted": 12, "user_total_helpful_votes": 48, "expertise": 0.019309279488028002, "user_cities_visited": 9, "review_days": 0.244249726177437, "helpful_class": 0, "review_text": "We stayed for 3 nights during New Years and had a great stay here. Staff at front desk are very friendly and all in all were extremely helpful. Lobby is very inviting. Rooms are typical standard rooms and very comfortable and quiet. Good location and walking distance to union square, north beach and the embarcadero. Would definitely stay here again." }, { "user_review_posted": 30, "user_total_helpful_votes": 29, "expertise": 0.004582735665158, "user_cities_visited": 21, "review_days": 0.029025191675794003, "helpful_class": 2, "review_text": "This is my second stay at the Hotel Carlton. As before, I was impressed with the affability and helpfulness of the staff.. The rooms are clean and comfortable and (a big plus to me) the windows open to let in fresh air. Others have said the rooms are noisy with the window open, but I didn't have this problem. I have not participated in the afternoon wine tasting, but have been impressed with the comforting ambience of the lobby, which invites sitting and chatting.Yesterday, however, something occurred that won my heart for the Carlton forever. I have a pinched nerve in my back that sometimes causes my leg to go numb. It is sporadic but I have begun carrying a cane. As I said good-bye to Zach and the other front desk staff and headed out the door to walk to the Powell St. BART station, I realized I had left the cane in the room. I turned around and came back in and Zach asked if there were a problem. When I told him, he ran up to my room and fetched the cane. I headed up the street, and before I got a block away, both of my legs went numb. I was trying to walk back to the Hotel when I realized I couldn't handle my bag and the cane and was afraid to try to walk for fear of falling. After struggling for a few steps, I asked a young couple walking by to take my bag back to the hotel and ask someone to come help me. In a minute, Zach ran to my rescue. He let me hold onto his arm, took me in a back door with no stairs, seated me, hailed a cab, and made sure the cabbie knew to take me to a station that had a working elevator. I so appreciate his kindness and concern." }, { "user_review_posted": 226, "user_total_helpful_votes": 94, "expertise": 0.0019089578457190002, "user_cities_visited": 77, "review_days": 0.345016429353778, "helpful_class": 0, "review_text": "This is an iconic, historic, PINK hotel right on the Waikiki beach in Honolulu.*The lobby is open air, which seems to be the case in many Hawaiian hotels, and there is a lot of food traffic from people coming from the beach, making it lacking that exclusivity feeling*There seems to be only one front desk clerk at nights, so there was a bit of a wait during our check in and when the concierge desk is closed.I used points for our stay and got a room in the corner. It was a pretty good size with two closets, one by the desk and a small walk in one with a safe by the bathroom.*However, the bathroom was a bit too small with just a shower, and a small vanity that gave me barely any space to put all my toiletries on.*As far as amenities, we did get some banana bread on our first night which is a nice touch, good size toothpaste and toothbrushes, bathrobes, slippers and free bottled water.*There was a business center on the 2nd fl with free internet/printer.*The Pool is SUPER small. Pretty disappointed about that. Although the beach is right outside. We got letters about joining a sunrise by the beach to do some type of spiritual cleansing which was nice. If you want any beach chairs, you would have to rent them*They have a popular fine dining restaurant on site, Azure, which is right on the beach as well as Mai tai bar*Self parking structure is shared with the Sheraton and you have to walk through their lobby which is not as convenient and $25/nightLocation is great. Not only do you have Waikiki on one side, but you also have the Royal Hawaiian Center as you walk out, plenty of restaurants and shoppingOverall, a nice property in a great location. It just did not surpass my expectations for a luxury collection hotel" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.445235487404162, "helpful_class": 0, "review_text": "The hotel is perfeclty located, combines the city feeling with the cosiness of luxury . Superb lobby .. Excellent staff. Specially my special thanks to Monica and she was very helpful and friendly . Very feel good atmosphere. Greatly decorated, great lobby Fantastic breakfast with a wide variety of healthy choices!" }, { "user_review_posted": 21, "user_total_helpful_votes": 3, "expertise": 0.0005832190539240001, "user_cities_visited": 2, "review_days": 0.47699890470974804, "helpful_class": 0, "review_text": "This was our second time staying at the D and the first time we enjoy the stay but it was noisy so we asked for a quieter location in the hotel. Well it turned out to be anything but quieter. All in all if you like to party and don't mind being up til way after 3 in the morning that this is your spot. The location is great, the outlet mall close by. 3 different ventures on Fremont Street for live music in the evening into the night. I guess for what I paid for the hotel stay it was cheap. Everything to do at your finger tips and close enough to stumble back to your hotel. The pool is not idea, could use a nice jetted tub in the rooms, one that is about 6 foot long, would help with the stay.But the room we asked for was not met." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.705366922234392, "helpful_class": 0, "review_text": "This was my first time in DC, I was checked in by Cierra. She was amazing very helpful and friendly. She gave my The hotel location is great. Great breakfast. I definitely will be staying again very soon." }, { "user_review_posted": 70, "user_total_helpful_votes": 35, "expertise": 0.002317113538563, "user_cities_visited": 58, "review_days": 0.1013143483023, "helpful_class": 0, "review_text": "The Belltown Inn Hotel is in the centre of Seattle very conveniently located close to the Space Needle and within walking distance of Pike Place market. The hotel is relatively small on the corner of 3rd and Bell which is not too busy. The hotel is very good value for a City centre hotel. We asked for a room looking into the courtyard to avoid city street noise and that worked ok BUT like so many other hotels in USA the background noise from icemakers, AC units (not in rooms) and other paraphernalia just creates for a constant drum. Why can't American engineers design quite equipment !!!Anyhow, the staff were very very friendly and helpful looking after our bags when we arrived early. As with other reviewers the rooms are hot and do not have AC so if you cannot stand a hot environment in summer, think twice. Despite this I would stay again." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.22124863088718502, "helpful_class": 0, "review_text": "Think this might be a somewhat normal thing for boutique hotels in SF but the heater was running the entire time we were staying there and we didn't have any air conditioning. Which meant we had to crank the one ceiling fan we had plus open the windows. It was extremely noisy because of that and we didn't sleep very well.The staff were all very nice though." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.40416210295728305, "helpful_class": 0, "review_text": "We stay at the Sheraton Seattle every time we are in the downtown area. Best location, close to everything; Restaurants, pubs, shopping, waterfront, museums, space needle, etc.We were updated to a fabulous suite with a peekaboo view of Elliot Bay.Suggestion: walk down to the waterfront and take the foot ferry to Alki beach and eat at Salty's. Wonderful. Plus you can see the Seattle version of the Statue of Liberty.The staff is terrific. Room was very clean." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 4, "review_days": 0.30284775465498304, "helpful_class": 1, "review_text": "Staff was helpful but totally unaware of HH stay 4 consecutive nights 5th night free with certain status. Quiet room and no issues with bathroom or any appliances or a/c. Breakfast was a zoo and hotel could have arranged things differently to make it less of a war zone." }, { "user_review_posted": 22, "user_total_helpful_votes": 16, "expertise": 0.003420500937879, "user_cities_visited": 13, "review_days": 0.672508214676889, "helpful_class": 0, "review_text": "I am aware that pricing in San Fran is high but the bed had sheets that looked like someone had slept in. The towels were terrible grey & raggy we have better cleaning ragsThe rooms are quirky but some maintenance is definetly requiredThe staff were adequate but certainly didn\u2019t make you feel welcome.We were unable to get late checkout even if we paid for it yet our room wasn\u2019t serviced till 5pm???" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.508762322015334, "helpful_class": 0, "review_text": "I visited Vive Hotel Waikiki recently and what a pleasure! The location is just perfect. The room was clean and comfortable. The staff are so friendly and courteous, and they really pay attention to the small details that make your hotel stay special. The concierge, KC was so helpful and knowledgable! I felt like I was visiting a friend - she recommended some spectacular places. I'll definitely stay here again next time I am visiting!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.748083242059145, "helpful_class": 1, "review_text": "I travel a lot on business and have had many good experiences at Hilton properties. My most recent stay was not one of them. I'm the kind of traveler who wants a clean room and comfortable bed but isn't that picky overall. My recently experience at the Hilton O'Hare however was so poor I find myself compelled to make my first Trip Advisor review. My wife and I had 2 issues with this stay. The third item is simply an observation not a complaint per-se.1. Upon arrival to our floor (7 pm) it was apparent there were many room service trays in the hallway. When we got to our room a tray was directly outside our room. It was then immediately clear that the tray was from the previous night (e.g. in the hall for approx 24 hours). I called the front desk and asked them to have it removed. It was still there 2-3 hours later when we went to dinner and when we returned to our room. When we checked out next morning (around 8 am) all trays on the floor were still there including the one outside our room. When checking out we informed front desk of the issue and our disappointment that nothing was done after we reported it the previous evening - they seemed marginally interested. My sense is this is not the first time this has happened at this property. 2. The room had an odour and the carpets in the room and in the hallway are desperately in need of replacement3. The service and food at the Italian restaurant were ok. However the hotel bar is immediately in front of the restaurant and while the restaurant was largely empty the noise level was extremely high due to the proximity of the barOn a positive note the bed was clean and comfortable." }, { "user_review_posted": 59, "user_total_helpful_votes": 76, "expertise": 0.006143436621614, "user_cities_visited": 119, "review_days": 0.001642935377875, "helpful_class": 1, "review_text": "This was my second stay at the Westin Georgetown. This stay left more of an impression than my first, so I felt compelled to write a review.First, location: It's about a 4 block walk to the Foggy Bottom metro stop and about 6 blocks to the main shopping area of Georgetown.Second, rooms: I stayed on the Starwood Preferred Guest floor in a spacious, well-appointed room. It was typical of what I've come to expect from a Westin, but I have to note how quiet it was, because that is paramount to me at a hotel. I never heard my neighbors through the walls at all and only occasionally heard people in the hallway. Very tight, well insulated hotel.Third, security: The elevators will not go anywhere from the lobby without a room key. I appreciate that added level of hotel security.Fourth, cleanliness: The room and all of the public areas were spotless.Although not technically a 5* hotel, I had a 5* stay!" }, { "user_review_posted": 9, "user_total_helpful_votes": 12, "expertise": 0.006362867336055, "user_cities_visited": 6, "review_days": 0.054216867469879006, "helpful_class": 1, "review_text": "Great location, Great amenities. And the thing that makes this hotel fantastic is the staff.Khun Airr and Trina on the front desk are just awesome. Nothing is a too big a problem for them to solve. There genuine smile and care about their guests make the hotel feel like home every time I stay.Simply excellent" }, { "user_review_posted": 28, "user_total_helpful_votes": 11, "expertise": 0.0017969451931710001, "user_cities_visited": 198, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "This hotel was fairly average. The staff were friendly and helpful and the room was clean. The views were fairly nice too. When looking at this hotel from a map's point of view, it looks like a great location. It's right by the water, the price was decent. But you couldn't access the beach from where the hotel was. I don't know if that was temporary or not. Plus it was by a lot of youth hostels and there were a lot of seedy characters walking around that area quite a bit. I didn't feel comfortable there. I ended up spending a lot of time with friends that were staying at outriggers on the reef which was an amazing hotel. That place was very posh, the rooms were amazing and there was shopping everywhere and lead straight out to the beach. I would stay there next time!" }, { "user_review_posted": 16, "user_total_helpful_votes": 15, "expertise": 0.004441134282246, "user_cities_visited": 34, "review_days": 0.167579408543263, "helpful_class": 0, "review_text": "This was my second stay at this Double Tree. Each time I've had a good experience. The staff is very friendly and the location is great for exploring the Waikiki area. It's not right on the beach, but I don't mind; it's just a quick walk down the street and through the Hilton Hawaiian Village. Parking is valet and fairly easy in/easy out. The rooms have modern decor, including updated bathrooms. This last time I had a room on the fifth floor right along Ala Moana Blvd. The patio was extended since it was above the pool, but there was increased noise from the nearby intersection. I had stayed on the 11th floor closer to the Ena Rd side during my previous stay and didn't notice any noise. I have noticed the rooms and hallways can get warm and a little humid depending on the day. I've chalked it up to less than ideal air circulation. I wouldn't say it's a problem per se and it obviously hasn't deterred me from coming back! I ate at the hotel restaurant during my first stay here (summer of 2013) and thought the food was good--perfect for getting a quick bite after a long day of flying. Bottom line--I like the ease of staying here. It's less chaotic than the resorts and the staff has always been kind to me." }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 2, "review_days": 0.11117196056955, "helpful_class": 1, "review_text": "Ohana East is in a fantastic location - short walk to the beach, shops, supermarket. We holidayed with our two teenage children, with them in adjacent room to ours. We had a kitchenette room which was great to have breakfast as a family in our room. The room was clean and comfortable - serviced daily by friendly staff. Being able to get beach towels at reception was great - and to just be able to return them to the bin in the lobby or leave on bathroom floor for servicing. Free Bus service on the Pink Line was a big saving - just by showing your room key. Overall we had a wonderful stay and plan to return again." }, { "user_review_posted": 47, "user_total_helpful_votes": 21, "expertise": 0.002058873934468, "user_cities_visited": 81, "review_days": 0.5328587075575021, "helpful_class": 0, "review_text": "Embassy Suites in DC is well located near many shopping centres and is actually on top of a Shopping Mall. I was attending a wedding so did not actually shop around for an hotel to stay. Service was good, and having a suite instead of just a hotel room was great. Breakfast cooked specially to your taste every morning. However, was slightly miffed that no complimentary water was provided, but other than that it was a good hotel to stay in." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.809419496166484, "helpful_class": 0, "review_text": "Anuporn, Suchada, Sasikul, Napasson, Supunnee and the Club Lounge team is as always excellent with their service making us feel welcome each and every time we are back. We\u2019ve been back many times now to Bangkok and always stay at Centara Grand without fail. Well done to the team and hope to see you when we are back in a few months. Thanks so much for taking care of us!" }, { "user_review_posted": 22, "user_total_helpful_votes": 4, "expertise": 0.0007723711795210001, "user_cities_visited": 27, "review_days": 0.801752464403066, "helpful_class": 0, "review_text": "I stayed in Avani one night and everything was absolutely amazing. Stuff was so smile and helpful for the check in i spend just 5 minutes. The room was big and super clean fast free wifi all around hotel food was delicious and the breakfast was full of option." }, { "user_review_posted": 43, "user_total_helpful_votes": 20, "expertise": 0.002147756402854, "user_cities_visited": 16, "review_days": 0.275465498357064, "helpful_class": 0, "review_text": "This hotel was recommended by travel agent. Price was good, rooms were good, small, but enough for short stay. We were here 2 nights prior to going to Hawaii. Cable car right outside the door. Breakfast was delicious - Staff was friendly - always had coffee, water, fruit, cookies in lobby. Good restaurant across street for dinner (pizza, etc.) No air conditioning - wasn't a problem, slept with windows open. Very noisy at night, we were on the street side of the hotel - they do have ear plugs in the drawers if needed. However, it is the city, and the noise should be expected. The rooms do have ceiling fans, and the beds were very comfortable." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 4, "review_days": 0.7119386637458921, "helpful_class": 1, "review_text": "Good afternoon, just saying! I normally stay at Hilton properties. Embassy suites hotels are usually the best no matter where you go. You will find a bad one occasionally. I love Marriott properties but have trouble finding them where I travel. Approximately 2 years ago all of my Hilton stays started being subpar all but Embassy suites. I changed over to the IHG group. Which includes Holiday Inn Express. I have been staying there ever since and quite honestly very impressed with them. I am now staying at the holiday inn express at this location. Unfortunately I have to give a negative response. I would not recommend this hotel at all. It is poorly designed. There is not a service elevator so you spend a lot of time waiting on the elevator because house keeping keeps them tied up. I definitely would not stay on the 25th floor. They explained to me that this floor was special as you would not have to be near the elevator doors opening and closing. Lol, they were correct I can't hear the doors at all due to the fact that the elevator mechanism that makes the elevator go up and down is right next to my inner wall. I was up all night. If I had not been so tired when I got to the room they would have changed it for me I promise. Just saying!" }, { "user_review_posted": 90, "user_total_helpful_votes": 22, "expertise": 0.001076415707332, "user_cities_visited": 32, "review_days": 0.292442497261774, "helpful_class": 1, "review_text": "Great location, nice rooms, good view and right close to great restaurants and the beach made this a great place to stay. I was here for 6 weeks total and have no complaints. I did find the restaurant in the hotel to be quite expensive so I would head to Duke's or The Cheesecake Factory which was close by. Staff was friendly and always did well cleaning the rooms and common areas." }, { "user_review_posted": 63, "user_total_helpful_votes": 36, "expertise": 0.002663892435491, "user_cities_visited": 32, "review_days": 0.15388828039430402, "helpful_class": 0, "review_text": "a gem of a hotel tucked off the main route but what a pearl!from booking in to leaving the hotel, it was a wonderful experience. staff were amazing and friendly and our thanks go to Beverley on the front desk. she couldn't do enough for you from directions to recommending somewhere to eat. all of the staff were friendly. rooms were spacious and very nicely decorated to a high standard. plenty of room for 3 of us. very clean and serviced every day. tea and coffee machine was a bonus. access to wifi. use of robes. safe. 2 massive TVs.we ate in the hotel on 2 mornings and weren't disappointed. the food was good quality produce and cooked to perfection.situated off the main michigan avenue but within 10 mins of the main stretch and the lake.such a wonderful city with so much to see and do.definitely a place i will return too.thank you." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.301204819277108, "helpful_class": 1, "review_text": "Staff was wonderful, and stay was wonderfully comfortable. There is parking and in the area the parking is the most affordable we found. All parking is valet and they are prompt with delivering your car to the front when you need it, just call a few minutes ahead!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.7771084337349391, "helpful_class": 0, "review_text": "The service we received was great from our arrival to our departure. The shuttle service, the accommodations, the amenities, the cleanliness, the approximety to a lot of shopping and great restaurants." }, { "user_review_posted": 236, "user_total_helpful_votes": 118, "expertise": 0.002317113538563, "user_cities_visited": 231, "review_days": 0.11719605695509301, "helpful_class": 0, "review_text": "We had room on top floor and it was really quiet, save for scraping of chairs on the pool terrace - but opening hours of pool were Ok, so we didn't experience real problem therethe staff were busy, but helpfullBreakfast was good and convenient and good value for money" }, { "user_review_posted": 65, "user_total_helpful_votes": 60, "expertise": 0.004371111620366, "user_cities_visited": 76, "review_days": 0.72289156626506, "helpful_class": 2, "review_text": "Hi Travellers...What can I say...From the airy check-in to the escorted tour of the property upon arrival...The Halekulani is my dream hotel in Honolulu...I have had the pleasure in my 56 years, to travel to some pretty amazing properties and this is right there with the rest of them...I am a very detail oriented person and details are what matter to me...When you work hard and you need a vacation, this is the style of hotel you want to book...My husband notified the hotel that is was our Anniversary and they did not skip a beat...We purchased an Ocean View room with an online promo for an upgrade to an Ocean Front room...The Halekulani did not disappoint...We had an Ocean Front room on the 7th floor facing Diamond Head...Waking up every morning in that room put a smile on my face...The ample lanai with one lounge chair, dining table and two dining chairs was so comfortable...Many hotels in Waikiki have very tiny balconies...This was an important feature for us as we enjoy sitting on our lanai to take in the views and breathe that soft ocean air...Our room was so well appointed and was a very nice size...The bed was truly heaven...The turndown in the evening was not just a turndown but a re-clean of the entire room/bathroom...really quite something when you think of it...The amenities were lovely and the complimentary water bottles in the fridge were well enjoyed at the end of a hot day...One thing we noticed while staying at the Halekulani is that you never felt like you were in a busy tourist area...Once in the Hotel area you could not hear the hustle and bustle from the Beach Walk...Lastly, I wanted to mention the pool area and the staff...Pool attendants were fantastic...Chairs were very comfortable and the food/beverage service very prompt...What else can I tell you about our four days in paradise? Staff-perfect, Food-deeelish, Grounds-gorgeous...Just book the Halekulani and see for yourself...We will definitely be back and we loved the attention to detail...Thank you for making our Anniversary so special...Aloha..." }, { "user_review_posted": 28, "user_total_helpful_votes": 19, "expertise": 0.003184060780883, "user_cities_visited": 20, "review_days": 0.12541073384446802, "helpful_class": 1, "review_text": "I travel a lot for both business and leisure and this has got to be one of the best experiences I have ever had. We stayed at this property over four days for a music festival and could not have been more graciously treated. I called down a few days prior to our arrival as is my practice, and spoke to a super friendly and helpful gentleman at the front desk, who took note of our arrival time and said that he would see if we could check in early if a room was available. Well guess what, when we got to the hotel, we were greeted with a broad smile, a room that was ready, and some coupons for morning bevvies to be delivered to our door as members of Omni select. That feature alone makes it worth joining this loyalty program! The doormen are friendly and helpful - Darrell (sp?) in particular wanders around the lobby chatting with guests and generally making sure their needs are attended to. The staff in the bar and restaurant - ditto, super-friendly, professional, and fast. The housekeeping was impeccable. Great location, close to everything. But there's one thing that really stood out. The concierge had assisted us with booking a car service to bring us back to the hotel from the music festival that we had come down to SF to attend. I had asked the car to pick us up at 10.30, but we were ready at 10 pm, and if you can imagine trying to find your car after a festival on a corner a block from the festival gate amongst thousands of people, well, it's not pretty! I called the hotel and explained our quandry to JR who I believe was working at the front desk. He had us sorted out, had our service find us, and had us in our car within about 7 minutes tops, and did so in a super-pleasant, friendly and professional way. Gold star for JR!!!!!! We'll for SURE be back." }, { "user_review_posted": 25, "user_total_helpful_votes": 25, "expertise": 0.004744565817058, "user_cities_visited": 71, "review_days": 0.37623220153340603, "helpful_class": 0, "review_text": "In a huge bustling city you have a relaxing hotel that is central to everything. The staff are lovely. The rooms are quite nice. The breakfast is only OK. The pool on the roof is great and adds to the feeling of escape within the city. You can always find your way back to the hotel because it is on the river next to pier 13. The hotel being on the river means you are able to travel here and there very easily. Go accross the road from the hotel and a five minute stroll gets you to the Khoa San Road area with food trucks selling phad thai for 50B. After a full day of temples and tourism you always have a relaxed feeling when you return to the hotel." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 13, "review_days": 0.423329682365826, "helpful_class": 1, "review_text": "Stayed in Executive Suite for 5 nights, absolutely beautiful large rooms with stunning views, spotlessly clean. Staff in privilege lounge were so lovely and helpful, thank you Jenny, Seetha, May and Rukdee. Happy hour is not to be missed, watching the sunset with a drink and nibbles. Great location right near MBK. Will be back!" }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.767798466593647, "helpful_class": 0, "review_text": "The hotel had a great location very near BTS and many restaurants. Very friendly service and a great value for money. I\u2019d recommend this hotel to anyone. Also the pool is outside and is neat and clean with attentive service staff." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 6, "review_days": 0.707557502738225, "helpful_class": 2, "review_text": "Booked the Freehand for three nights about a month ago. On its Website, I saw under \"Special Offers,\" one that read \"B-Fast.\" Complimentary breakfast if you book the room through that Offer box. So I did. Price was $833, printed the receipt. Happy. Three days before our visit I received an e-mail informing me price was $860. Okay, so I called. The clerk said, Oh, no, it is $833 on our computer. Not to worry.So I arrive last Friday. Guess what. Clerk told me charge was $895. I protested and showed him my receipt. Ignored it first, then took it into the office. Handed it back. He said, \"But that charge doesn't include cost of breakfasts. That's the charge without the breakfasts.\" Wow. Get it? The breakfast box on the website leads to a charge that includes the price of the \"complimentary breakfast,\" so it isn't complimentary. Look, it's not the charge, $62, that is the issue. This is classic example of bait-and-switch. So watch carefully how this hotel plays the game. Don't trust them. They act cool but don't be deceived. Oh, and you get only three choices for the \"free\" breakfast. Not worth it." }, { "user_review_posted": 8, "user_total_helpful_votes": 1, "expertise": 0.0004965243296920001, "user_cities_visited": 5, "review_days": 0.7360350492880611, "helpful_class": 0, "review_text": "This hotel is convenient to the Convention Center, Dupont Circle, and the Mall. Staff is helpful and friendly.We found room cleanliness to be well below our expectations. Stale coffee and dirty dishes greeted us in our room after checking-in. Our toilet was clogged and had to be plumbed by engineering when first used. Housekeeping was understaffed." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.9260679079956181, "helpful_class": 1, "review_text": "Destination wedding accommodations for our daughter's wedding were provided at the Omni Hotel. The accommodations and the service were impeccable, providing our guests with every comfort and detail they needed. Very pleased with our stay. We plan to return." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.260679079956188, "helpful_class": 0, "review_text": "Stayed at the Palomar on Friday and Saturday night. Very nice hotel in a great location. It is only about a 1.5 mile walk to Union Station, a 1 mile walk to the Art Institute, etc. The staff was very friendly and there was complimentary wine from 5PM - 6PM, right when we checked in. The only negative thing I can say is that the hotel is dog friendly and we could hear a dog barking in an adjoining room (presumably the owner left the dog in the room when he/she left), but not sure that is really the hotel's fault. Also, we often had to wait a long time for one of the two elevators to reach our floor and be free enough for us to get in." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.026834611171960003, "helpful_class": 0, "review_text": "Nice hotel with very nice friendly helpful employees. The only real complaint was traffic noise, other than that great place!" }, { "user_review_posted": 68, "user_total_helpful_votes": 30, "expertise": 0.002031530917563, "user_cities_visited": 32, "review_days": 0.52354874041621, "helpful_class": 1, "review_text": "We booked an ocean-front room months in advance, wanting the authentic Hawaiian experience, not the Sheraton or Hyatt experience. Checking into the hotel met all our expectations, and the view of Waikiki each morning is wonderful. Sure, the bathroom is small, etc., as you would expect from an historic property, but it was clean and functional, and even had the Waikiki view from its own window.The \"BUT\" in my title had to do with their ridiculous (and unique) rules for beach chairs. We expected chairs to be in demand, so when we looked out the window the first morning we woke up, and saw that the chairs were only set up and occupied gradually over the first couple hours, we concluded the worries were overblown. We had tour plans for the first couple days and planned entirely around doing \"beach days\" later in the week.BUT, when that day came, we went to the beach-club desk, with the beach near empty, and asked for a chair. We were told they were all reserved. We said that must be impossible, since so few were set up. They then explained that they only rent for the day. We said we would be happy with just one hour. They said they couldn't do that in case the reservation-holder showed up. Given that dozens of chairs were not even set up yet, an immediate slam of demand seemed unlikely. But they had no solutions to offer. So we said \"OK, can we reserve it for tomorrow?\" Well, \"no\", they were totally booked for the remainder of our stay!Next we asked for a 20-minute Outrigger surfing ride reservation for either day. Again, no dice. We could put our names on a waitlist to be called if there was a no-show. Not practical, obviously, especially with no comfortable way to sit around on the beach! And they couldn't help match the two of us up with another couple, to meet the minimum of four that they required for a ride. The young man was unfriendly and dour, as well.On a hunch we went just a few feet next door to the \"Outrigger\" hotel beach desk, and they gave us a time for a ride right away on their outrigger, matching us up with another couple -- and were just totally helpful and helpful. The subsequent ride was the peak moment of our stay!! And their Captain was very good at timing great waves.In addition, their beach guy explained that it was the law that any chair that went un-used for two hours or more had to be released for another waiting user. He had no idea why the Royal Hawaiian did not have to follow that policy, but all the other hotels did. With that info we walked back to a couple hundred feet to the Sheraton's beach (the partner hotel of the Royal H) and asked for a beach chair for an hour. Absolutely no problem. Even renting for a day proved to be no problem, since their hourly policy greatly increased the capacity for renters by not tying up all their chairs to only go unused for much of the day.Bottom line is you have to plan ahead for beach facilities even before your trip, or hope for availability at another hotel. The beaches in Hawaii are all public (except, apparently, for the Royal Hawaiian?)On the positive side, the head concierge, Wendy, saved us from another great disappointment by tracking down the one and only available rental car (within a fifteen-minute walk) for the day we wanted to tour Oahu on our own. Demand in summer is THAT great -- so reserve your rental car in advance of your trip, as well as your beach needs.We ended up with a great week, but only by dealing with that aggravation and by being resourceful." }, { "user_review_posted": 17, "user_total_helpful_votes": 3, "expertise": 0.0007464091230660001, "user_cities_visited": 9, "review_days": 0.35104052573932004, "helpful_class": 0, "review_text": "I thought the location of the hotel was excellent. The service was good especially the valets. However, we saw some very large cockroaches which we did not expect to see, when we brought it up to the front desk, he said, \"oh yes, because we are located next to restaurants.\" I have stayed in Many hotels next to many restaurants and have never seen this before. Rather disappointing." }, { "user_review_posted": 99, "user_total_helpful_votes": 48, "expertise": 0.002243554378608, "user_cities_visited": 29, "review_days": 0.576122672508214, "helpful_class": 1, "review_text": "Lives up to the expectations for a 5 stars hotel, with very friendly and attentive service, but fails to impress. Had to change the first room because it smelled of cigarette smoke, even though it was a non-smoking room. Overall room was ok, but a but dated, and also breakfast was nice but nothing to write home about. Probably they are getting a bit complacent over time...Will try a different hotel next time." }, { "user_review_posted": 11, "user_total_helpful_votes": 1, "expertise": 0.000331016219794, "user_cities_visited": 2, "review_days": 0.8986856516976991, "helpful_class": 0, "review_text": "If we are ever in Chicago again, this would be the only place we will stay. The rooms were spacious, comfortable and extremely clean. It was in a great location making it easy to get around. Also, what can we say about the Gold Lounge. What a perfect place to hang out after a long day of sightseeing. The most important factor however was its staff of the friendliest people we have ever met. I cannot say enough good things about the staff in the Gold Lounge. Thank you Mugi, Patricio, Abraham and Jesus for your graciousness and making our stay so wonderful. Mugi was so friendly and helpful it was like staying with a close friend who wanted to make sure you had everything you needed. To everyone at the Fairmont, thank you again for the great experience from the moment we walked into your doors." }, { "user_review_posted": 4, "user_total_helpful_votes": 14, "expertise": 0.016881827209533, "user_cities_visited": 3, "review_days": 0.9485213581599121, "helpful_class": 2, "review_text": "Do not stay here!!!!!!!!They are rude and unprofessional! We switched hotels to the Halekulani which was a nicer hotel for almost the same price. Also when we complained they did nothing to fix the issues...Also they made us pay for the night we didn't stay there.UMMMMM what happened to hospitality?GROSS, outdated! Trust when I say I travel the world in luxury hotels and this one is a hard pass!" }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 97, "review_days": 0.721248630887185, "helpful_class": 0, "review_text": "My family of 3 had a great time at Outrigger. The rooms were comfy with a nice view of the pool and the ocean. Central to the main strip with good restaurants in and around the hotel. The hotel staff were super helpful and friendly with check in by giving us complimentary drinks upon arrival. Bar staff made great drinks and served good food as welk. The cleaning crew, specifically Marilyn, were absolutely incredible. Marilyn went above and beyond with cleaning and service to where we were deeply grateful for making our stay so delightful. I certainly recommend!" }, { "user_review_posted": 9, "user_total_helpful_votes": 14, "expertise": 0.007441735015386, "user_cities_visited": 9, "review_days": 0.093647316538882, "helpful_class": 0, "review_text": "I highly recommend this fabulous boutique hotel, if only to dine at its restaurant.After a long day sightseeing, there was nothing better than to return to our hotel and experience an A-class meal at a very reasonable price (much better than anything you would find on the restaurant strip on 7th). Our waiter, Mohammed, provided outstanding service and made it a very memorable dining experience. We enjoyed the salmon, which was cooked to perfection - our compliments to the chef! It was our best meal during our two week trip on the east coast.The hotel is ideally located only a short walk from the White House. Having just arrived from NYC, we appreciated the generously sized room, which had enough space to spread out and feel at home. The air conditioner was a bit loud (particularly at night) but the staff responded to our concerns as best they could.If you do stay at Hotel Lombardy, don't miss the opportunity to dine at the restaurant. You won't regret it!" }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.6484118291347201, "helpful_class": 1, "review_text": "This is our second stay at the Outrigger Reef and we will be back. The location is fantastic-on the beach and close to the Hilton Hawaiian Village. Good restaurant and small shops, great bar/lounge area, and nice pool. It is so easy to walk all the way down the beach to access other hotels, restaurants, bars, and shopping. Our first trip last March was wilt another couple who had never been to Hawaii and they loved it also. This trip was the two of us because my husband won a 2 night stay and $100 gift certificate last March at the hotel!" }, { "user_review_posted": 206, "user_total_helpful_votes": 83, "expertise": 0.0018457635815740002, "user_cities_visited": 80, "review_days": 0.6730558598028471, "helpful_class": 0, "review_text": "Great spacious, clean rooms with good ocean view. Delicious buffet breakfast served in the Kuhio Grill restaurant (2nd fl). But the dinners are not so good, check it out carefully - the BBQ night was stale. Good access to beach, and shops, restaurants. One drawback is that the car valet area can be quite congested, Only 2 lanes, and sometimes cars are parked and locked and blocks access. This area as well as the front desk could use more staffing, to keep loading and unloading moving, and speed up checkin process, waited over 20 minutes just to check in. Otherwise, a nice resort with good spa, fitness center, pool." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 380, "review_days": 0.68893756845564, "helpful_class": 0, "review_text": "The hotel is beautiful and elegant. All of the adminities are first rate. Beds and bed linens were plush. The bath room was sparkling clean and beautiful marble everything. The water was hot immediately. With a full tub and stall shower it was had to choose." }, { "user_review_posted": 27, "user_total_helpful_votes": 11, "expertise": 0.0018675853388420002, "user_cities_visited": 38, "review_days": 0.029572836801752003, "helpful_class": 0, "review_text": "My husband and I stayed at The Drake for a Valentine's day weekend and it was absolutely lovely. We had a beautiful view of the lake, the room was elegant, clean and welcoming. I would highly recommend exploring the hotel, as the food/bar was excellent and we enjoyed ourselves on a cold night. The proximity to shopping and dining could also not be beat. I would also be sure to attend High Tea service as well as Sunday brunch. They were both amazing and High Tea was about as nice as you'd get in London. Well worth the price to stay!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.46330777656078803, "helpful_class": 1, "review_text": "great location near georgetown. front desk Mr SECK very friendly caring & thoughtful person with attention to detail. remembered me from my previos trip 3 years ago & gave me a lovely room 805 as well as a very warm welome . trader joe's hardly 3 minutes walk from the hotel & restaurants in georgetown all walking distance from the hotel.Thanks Mr Seck will be back at Avenue Suites whenever i'm in DC." }, { "user_review_posted": 156, "user_total_helpful_votes": 44, "expertise": 0.001258993314604, "user_cities_visited": 50, "review_days": 0.5958378970427161, "helpful_class": 0, "review_text": "We stayed in family connecting rooms, each room is provided with 2 king bed. Room size is very spacious and rooms were reasonably clean. On our first day of check-in we were provided with snacks and canned beverages in the room. The main advantage of this hotel is its close proximity to Platinum Mall. You only need to walk several hundred meters from the hotel and cross at overhead bridge to go t Platinum Mall where you can spend the whole day shopping and eating. Considering its location, the room rate that we paid for was reasonable." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.116648411829134, "helpful_class": 0, "review_text": "I have always wanted to stay at this hotel since the first time I saw it 25 years ago and it did not disappoint. I booked an ocean view room for my birthday and at check-in they upgraded me & found a room avail, so I didn't have to wait til 3pm for check-in. Staff were very helpful and friendly. The room was simply beautiful ! The hotel was paradise. I loved all the activities that were on offer. We were only there for 2 1/2 days, so not enough time to do many of the activities eg. yoga, but I loved the Hotel History tour. Stunning hotel gardens, which were lovely to sit back on the seats and just view in the evening. The hotel is on the best part of Waikiki Beach. Loved the special touch of free muffins every 2nd day & birthday cake on my birthday. Only improvement I would suggest is, avail drinking water in foyer, so you didn't have to go to your room to get bottles of water to have with you while sitting around the hotel & viewing the gardens and quieter a/c in room. I would love to stay in this hotel again ! Loved the history of this hotel too." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.096933187294633, "helpful_class": 0, "review_text": "Overall my family and I had a memorable stay at the Fairmont SFO. I will skip the prime location on top of Nob Hill \u2013 as it has been covered elsewhere. A grand lobby with Roman columns greets you with comfortable seating areas. For an upcharge, we got upgraded to a spacious double queen, with spacious closet and bathroom. The bathroom and closet were not fancy, but offered plenty of space - fantastic to keep the room clutter free when travelling with family. Couple of areas to keep in mind - Valet service was slow and often area was crowded (due to limited parking in entryway) - However this is true of most hotels in SFO except for the suburban hotels. Also, breakfast buffet was exorbitant for an average continental buffet. - $35 maybe okay for business or single traveler but definitely for family of five including kids, adds up to over $200 for few toast, eggs, and coffee. There is also a cafe that has good coffee/latte/pastries downstairs. Also disappointed that they charge $15pp/day for Fitness Center use. One of the hidden surprises besides the \"Tonga Room\", was a fantastic gallery of arts, rugs, and crafts from Kashmir and N. India - some amazing artwork there (costs $$$ though)." }, { "user_review_posted": 16, "user_total_helpful_votes": 1, "expertise": 0.00019309279488000002, "user_cities_visited": 7, "review_days": 0.39375684556407403, "helpful_class": 0, "review_text": "This is a lovely property, perfectly located in downtown Seattle, just up the street from Pike Place Market. Staff were friendly, accommodating and, when they forgot our request for an extra blanket, appropriately contrite, comping us for a great breakfast the next day. In fact, all of our meals in the Sazerac Resutaurant were excellent - as was the complementary wine the hotel offers nightly at Happy Hour. An older building, the Monaco has been updated in an interesting and funky way, but it's clearly hard to design past the physical shortcomings of another age - like soundproofing. Our room was boxed between a yappy puppy on one side and a chatty pair of insomniacs on the other. Light sleepers should bring high expectations - and ear plugs." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.34611171960569503, "helpful_class": 0, "review_text": "The hotel is new and for me this is an important factor. Rooms are tidy with a modern decoration and just the right size. Beds are comfy. Location is super convenient as it is a 3 minute walk to the Asoke BTS Station. Staff friendly and breakfast is sufficient." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.26834611171960504, "helpful_class": 0, "review_text": "On April 14, I checked in to IBIS bangkok Siam mainly to experience Songkran, Before this, I was considering between taking IBIS Siam and other IBIS around Bangkok and eventually choose IBIS Siam. I am super glad i made that decision as I have had an awesome experience staying in this hotel. Though the room is not too big, but is really cozy and the bed is super comfortable, everything works well in the room, the shower water flow is strong and the best part of it is the service provided from the staff be it front desk or housekeeping. Besides that, the location is super convenient whereby there is a 7-11 at entrance of the hotel and it is well equipped with snacks, dairy products right up to some basic groceries stuff. It takes only around 2 minutes walk to the National Stadium BTS and it basically connects you to all the famous places in Bangkok such as Chatuchak market, vintage market, terminal 21, siam paragon, siam centre,platinum/pratunum, Big C, central world and so many more. There is also a good money exchange besides the hotel and it gives good rate.All in all, it was a pleasant stay and i have no doubt to choose IBIS Siam whenever i return to Bangkok, my stay was close to perfect and I would strongly recommend this hotel to all my friends and family members upon their visit to Bangkok." }, { "user_review_posted": 28, "user_total_helpful_votes": 18, "expertise": 0.0030106713324190002, "user_cities_visited": 37, "review_days": 0.8521358159912371, "helpful_class": 1, "review_text": "I\u2019m a seasoned traveler, having stayed at many different options from budget-friendly to five-star resorts throughout the world. My experience at Kimpton Angler\u2019s was one of my worst stays in recent years. The other recent review calling this the \u201cfryre festival\u201d of hotels is spot on.My husband and I booked the Kimpton Angler's through Hotel Tonight and it was very much false advertising. Every single photo of the hotel room on Hotel Tonight was inaccurate and depicted a completely different room than what we were first given, which was a glorified motel room.When we arrived, we drove to the hotel and parked our car at the valet station out front, where there was no one at the valet stand. We waited 5-10 minutes - no one ever came out: a great first impression.We were told our room was \u201cupgraded,\u201d but it wasn\u2019t part of the main hotel, it was in a motel-style area in a separate building. It felt seedy, with access to the front door coming from an outside area. In fact, there weren\u2019t even signs to our room number.As someone who works in real estate and interior design, the place felt and looked very cheap - from the finishes to the construction workmanship. It was a completely different room than what was advertised when we booked, with different furnishes, finishes, amenities, and layout than the photos from the listing. The room was dark, dreary, and dirty. The cheap laminate floors were worn out and had black skid marks all over them. The rug was dirty, it hadn\u2019t been vacuumed- and the bathroom was even more disgusting.I\u2019m appalled that this is considered an appropriate business tactic by both Kimpton and Hotel Tonight. We felt completely misled, and it will be our last time trusting either brand.The staff was inattentive and apathetic. We tried to complain about our room via Hotel Tonight and over the phone directly with the hotel. Hotel service played dumb, ignored our calls, and put us on hold indefinitely before hanging up on us. We had to go down to the front desk in person to finally get our room changed. Caroline, who helped us out at the front desk was lovely, but she was an anomaly and overall we felt customer service was lacking.Our new room in the main hotel was better, but the quality (bedding, robes, bath amenities) were still not indicative of a 4-star hotel. There isn\u2019t a restaurant or gym on site, so the resort fee felt like overkill. And housekeeping does an abysmal job- our room was lightly swept and wiped down every day. Nothing more. Sometimes they didn\u2019t empty the trash or give us clean glasses. We ran out of tissues and they never refilled them.All these things are minor on their own, but all together, they add up to a disappointing stay.I was left with the impression that the hotel operates at the bare minimum and uses bait and switch business tactics. It is most definitely overpriced for what you are getting.There are plenty of other hotels in Miami at a similar price point that will give you a much better experience. We will not return here, and advise anyone considering this hotel to stay elsewhere." }, { "user_review_posted": 62, "user_total_helpful_votes": 29, "expertise": 0.0021605037141440003, "user_cities_visited": 89, "review_days": 0.26013143483023, "helpful_class": 0, "review_text": "Lovely restaurant serving delicious food. The room had a really comfortable bed with a kitchen, microwave, cooker, toaster and fridge and coffee maker and was well equipped with everything you might need. A plus was wifi. A huge thank you to Ashley Jennifer for her help when we left a camera in a taxi" }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 5, "review_days": 0.46385542168674704, "helpful_class": 0, "review_text": "Excellent service, new TVs just placed. Modern appearing, quiet, close to good restaurants. I had a problem with the iron staining my dress shirt and they replaced the iron and same day dry cleaned the shirt free of charge. No WIFI in the conference rooms, which is the only clear weakness I saw and would prevent me from recommending for conferences." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.016429353778751002, "helpful_class": 1, "review_text": "We have two dogs love to take them with, a 15 pound shihtzu and a 150 Mastiff. I have tried to call different places that allow pets but every place would not take anything over 80 pounds. But Kinzie hotel welcomed our pets and really made us feel welcome. Nice rooms very clean place to stay, nice workout place, breakfast served and snacks and drinks served from 5-7 pm.. This hotel is near any kind of dinner place you can imagine what ever you have a taste for no problem finding it ! I will be spending more time at Kinzie hotel in the future!" }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.625958378970427, "helpful_class": 2, "review_text": "We were expecting a wonderful experience - how disappointing! The only saving graces were the food & location. We booked the deluxe room ocean view - the view was lovely but the seating on the balcony was old & faded (we didn't even sit on it). The room was plain but adequate. It was quite windy that night and we spent a sleepless night listening to a 'loud whistle' that went on all night. It was light a party of people running their fingers around the edge of their crystal wine glasses! Called the desk several times -night manager was rude - in the morning the day manager offered $75 - & said it was just the wind! They have a serious problem (other people complained as well) & should take a look at what can be done to repair it! We will never recommend this hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.9074479737130341, "helpful_class": 0, "review_text": "I stay here once or twice a month to enjoy a night out on the night and I always enjoy my time here. The customer service is top notch and the rooms are very nice. As a member of Hyatt hotels, the prices are very good as well." }, { "user_review_posted": 65, "user_total_helpful_votes": 36, "expertise": 0.0025785314762470004, "user_cities_visited": 92, "review_days": 0.137458926615553, "helpful_class": 0, "review_text": "The hotel is in the heart of Fisherman's Wharf. The parking is free and there is free coffee in the lobby. Some rooms have been remodeled. The staff is great very helpful. Most rooms are a bit out dated but acceptable." }, { "user_review_posted": 346, "user_total_helpful_votes": 96, "expertise": 0.0012366868018920001, "user_cities_visited": 462, "review_days": 0.345016429353778, "helpful_class": 1, "review_text": "Clean and quiet rooms but very dated decor. Bed was comfortable. Small television (but I never use it anyway). Tiny bathroom, although the water pressure in the shower was stronger than that in many hotels (a feature in my view). Gym is smallish and includes pretty dated cardio equipment (LifeFitness instead of Precor, etc.) -- *very* basic weight training facilities. Skipped the breakfast because they don't do made-to-order omelettes.Service was not friendly but not unfriendly. Desk was unoccupied in the early morning so I just saved my questions for later. All in all, I would not stay here again." }, { "user_review_posted": 14, "user_total_helpful_votes": 35, "expertise": 0.012026922652543001, "user_cities_visited": 38, "review_days": 0.279299014238773, "helpful_class": 1, "review_text": "We stayed for three nights towards the end of a trip to America. The hotel is in a great location, close to Union Sq and Bart stations. The rooms were large and clean and they have great views from the floor to ceiling windows.I know that resort fees seem to be an accepted evil in San Fransisco now, however due to lengthy delays at the airport my wife and I didn't arrive until after 1am in the morning. We technically stayed 3 nights, but due to the late arrival the first of them we didn't even open our suitcases, let alone use the hire bikes, wifi or the Wednesday morning guided run!! When I spoke to the desk I asked them to only charge two nights of resort fees which seemed fair but they completely refused to even discuss it or explain why they think three nights fees are justifiable under these circumstances. I have since emailed them my thoughts but didn't get a reply which gives you an idea as to how much they value their customers." }, { "user_review_posted": 758, "user_total_helpful_votes": 185, "expertise": 0.001074565406563, "user_cities_visited": 145, "review_days": 0.58105147864184, "helpful_class": 1, "review_text": "Polo Towers is one of our favorite places to stay in Las Vegas. It is centrally located and has all the amenities just like home. We try to stay here at least once a year. Depending on how many are in our party, we sometimes take a two bedroom but saying that a one bedroom is usually sufficient for the two of us. They have kitchen facilities which we like so we can have our breakfasts in our units." }, { "user_review_posted": 87, "user_total_helpful_votes": 25, "expertise": 0.001284748776444, "user_cities_visited": 44, "review_days": 0.6708652792990141, "helpful_class": 0, "review_text": "Stayed here for 3 nights for a business conference.the hotel is old but well kept, lots of history sprinkled with famous people that stayed here.location is excellent, many restaurants and shopping in the area.the room was nice, although the shower was quite annoying, I was on the 7th floor and water pressure in the shower was very low.... plan on washing off body area at a time....hotel with chick" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.960569550930996, "helpful_class": 1, "review_text": "Ocean view was amazing, and we can still see the Diamond head view as well. The staff were really friendly. Room was very neat and clean. I enjoyed my stay at the Marriott. The staff new it was our honeymoon so there was always a surprise in our room every time we came back to change clothes. Bottle of Champagne, cake, flowers, etc.." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.31653888280394304, "helpful_class": 1, "review_text": "The location of this hotel is good. The bedroom was dirty & dark which was probably because the windows were so filthy you couldn't see out! The staff were not engaging and didn't seem to care. The concierge didn't have a good knowledge of the city." }, { "user_review_posted": 234, "user_total_helpful_votes": 137, "expertise": 0.0027320626459980003, "user_cities_visited": 515, "review_days": 0.9572836801752461, "helpful_class": 0, "review_text": "I just completed a 4-night stay at the Hyatt Regency and I have nothing but positive things to say about this hotel. You can\u2019t beat its location, it\u2019s right next to BART\u2019s Embarcadero station and the cable car that travels up and down California Street is a few steps away from its front door. Chinatown, Pier 39, Union Square, and North Beach are also within walking distance.Our room was excellent: comfortable, spacious, and modern. I truly appreciated the balcony with a lovely view of the ocean and The Ferry Building. The hotel staff were also excellent: very friendly and efficient." }, { "user_review_posted": 41, "user_total_helpful_votes": 22, "expertise": 0.002494731997965, "user_cities_visited": 13, "review_days": 0.021905805038335002, "helpful_class": 0, "review_text": "I've stayed numerous times at this property and it has several big pluses: spacious apartment-like accommodations, outstanding rates and a good location that is walking distance to the Foggy Bottom Metro station one way and to the monuments and memorials the other way. I have found the staff to be responsive to my requests. However, on this trip, there were a few glitches that impacted a good night's sleep. I've consistently found either the a/c in the summer or the heat in the winter hard to regulate, and this time the heat was off the first night of my three night stay. It was an easy fix from the unit under the window the next morning, but I didn't know to do that and had no luck adjusting it from the thermostat on the wall. The overstuffed, exceedingly plump pillows while maybe okay for some body types, foul up my alignment and I awoke each morning with a terrible neck ache. On a previous visit, I requested smaller pillows and got smaller but not thinner pillows. Thinner, more flexible pillows would be a big improvement! If I stay at this hotel again, I would seriously consider buying a cheap, flatter pillow next door at the CVS to use during my stay. Also, consider where your room is located. I like facing the alley and the second building because it's been quiet in the past (quiet being my most important criterion) but this trip, loud garbage trucks were doing their thing for 15 minutes plus at 7:00 a.m. on a Saturday and a Monday adding further disruption to a lousy night's sleep. Lastly, the shower is very sensitive and challenging to regulate, and does not hold the temperature consistently for the duration of a shower. So, plan accordingly or take a bath. As long as you are flexible with the inevitable \"issues\" that arise when traveling, this hotel can be a good choice." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.254107338444687, "helpful_class": 0, "review_text": "Having Symphony tickets we looked for a place to stay. Internet search of the Vintage Hotel had a great location so we booked it. Our stay was wonderful, highlighted by exceptional customer service by any staff member we asked for assistance. This is a great hotel. The happy hour wine was a great way to relax. We walked anywhere we wanted to go. The room was very nice, comfortable and an easy place to relax. The staff was superb - they provided an excellent dinner recommendation based on our request. Car Valet was cheerful and responded to our requests quickly and efficiently. Customer service overall was beyond our expectations. We will stay at Vintage Hotel the next time we are in Seattle." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.9835706462212481, "helpful_class": 0, "review_text": "From the moment I arrived at the resort I was immediately transported from the hustle and bustle of Waikiki to the relaxing island retreat I came to Hawaii for. While there was plenty to do at the resort, my goal was to relax and do my best to slow down the clock over my week long visit. A favorite for me was the live local music at the resort poolside bar. I'm told it's actually a significant local draw as well due to the great local musicians the resort brings in. I typically stay at Marriott, Hilton, etc... and I was surprised at the amazing resort experience here, especially in how the staff made me feel welcome." }, { "user_review_posted": 25, "user_total_helpful_votes": 19, "expertise": 0.00357938872338, "user_cities_visited": 17, "review_days": 0.313253012048192, "helpful_class": 0, "review_text": "Check in was a breeze, staff very friendly, rooms very well cleaned. The hotel is a luxury business hotel, service is very good but a little unpersonal. you have to pay extra for use of the pool and health club. Location is top notch as long as you don't enter the nearby Tenderloin district. We didn' feel unsafe, but you do encounter some very strange and colourfull people there, that said, there is no need to avoid the hotel fot this, exit the other side and you won't have a issue with it." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.686199342825848, "helpful_class": 1, "review_text": "Called and spoke with Rene, she was very sweet and very helpful.. Went our of her way to help with all my request... The true meaning of the aloha spirit, The greatest display of CUSTOMER SERVICE.. Also spoke with Megan who also help in a huge way both on the phone and in person.. we will definitely be visiting here againMuch mahalo,Monique" }, { "user_review_posted": 65, "user_total_helpful_votes": 22, "expertise": 0.0015328597255110001, "user_cities_visited": 26, "review_days": 0.33077765607886, "helpful_class": 0, "review_text": "You couldn't really ask for a better location - right next to Union Square with heaps of shopping and good restaurants nearby. The walk to Chinatown also isn't very far. The staff were very friendly and the rooms were good, however you need to also appreciate that this hotel is in a very old building - so you won't have a modern bathroom, etc." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.06188389923329601, "helpful_class": 0, "review_text": "Great location for walking to many DC sites and for hopping on the Metro. Renovated room was very nice--clean and comfortable. Staff was helpful and accommodating. Old world charm is still evident, yet modern touches throughout. We would definitely go back!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8871851040525731, "helpful_class": 0, "review_text": "Stayed here for our first few nights in Thailand. Arrived late around 12am. They picked us up from the airport which was great and convenient! Staff was friendly and nice.Breakfast was great. Loved just waking up and eating a plate of fresh fruit and juices! Room was spacious and larger than we anticipated. We actually never got to see the rooftop pool because of the rain and busyness. Loved the convenient Tuk Tuk to the mall. Really helped us with getting more comfortable with transportation!Would recommend!" }, { "user_review_posted": 328, "user_total_helpful_votes": 73, "expertise": 0.0009701735547640001, "user_cities_visited": 53, "review_days": 0.22727272727272702, "helpful_class": 0, "review_text": "I stayed here a couple of night on a recent trip to DC. I had not stayed here before. The hotel is large and well centered. I walked to most of my meetings at the Capitol and nearby buildings.The lobby is large, clean, and quiet.The room was similarly well decorated and clean. The floor was quiet, a definite positive. I would definitely stay here again on another trip." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.8307776560788601, "helpful_class": 1, "review_text": "Clean Hotel, fun time, courteous staff. Noisey though which I don\u2019t think I don\u2019t think can be helped because of the location which is good. Room missing a microwave and mini coffee pot but the price is right for Vegas so I would definitely stay again." }, { "user_review_posted": 8, "user_total_helpful_votes": 8, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.012595837897042002, "helpful_class": 0, "review_text": "Second time staying at The Orchard and it is a real gem. A small friendly hotel really close to Union Square and Chinatown. Cable car stops right outside so easy to get to lots of great places. Staff are fantastic and very helpful. The rooms are immaculate with extremely comfortable beds. You really cant go wrong, great location, good price, highly recommended." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7256297918948521, "helpful_class": 0, "review_text": "Staff need better customer service es to explaining all it's available amenities. I had to figure out what was offered and where everything was lacated within the resort. Also bathrooms were a little too small. Same for the rooms. Full ocean view rooms are more like partial view" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.28970427163198204, "helpful_class": 0, "review_text": "The staff here was simply amazing! What great customer care. They really know how to treat their guests. Not just the front desk and the room service but the restaurant staff as well. I have never felt so welcome!" }, { "user_review_posted": 72, "user_total_helpful_votes": 18, "expertise": 0.001103387399315, "user_cities_visited": 22, "review_days": 0.47261774370208104, "helpful_class": 0, "review_text": "We stayed at this hotel our 3 first nights in Thailand and decided to return for our two last nights in Thailand after travelling around Thailand for just over 2 weeks. Great location. Lots of cute little restaurants around. Right next to 7 Eleven. Great massage place across the street. Walking distance to Koh San Road. Short taxi rides to many of the temples. Hotel is nice and clean. Beds are comfy. Breakfast was good and had lots of choices. We had an issue at 11pm with our safe, the staff came right up and replaced our safe quickly. The pool on the roof is a bit small when crowded, but most of the time we had plenty of space. There is a small pool perfect for young kids to chill in. The Menu at the bar has good food and offers those delicious coconuts that my son loved. It is a Halal hotel, so no alcohol, but there is a 7 Eleven right next to the hotel, so we just brought up a few drinks to have in our room. The staff is really great,they love kids, my son really connected with Joel. Free wifi in the room, most of time its pretty good." }, { "user_review_posted": 25, "user_total_helpful_votes": 24, "expertise": 0.004550369634778, "user_cities_visited": 16, "review_days": 0.397042716319824, "helpful_class": 1, "review_text": "We checked into the hotel for 1-night on 24th December and upon entering our room, we spent the 1st 10 mins on cloud nine as the excitement was just too much to handle. The room and the view from the room was far beyond our imagnation, and I specially clicked photos for this review. The service, staff, amenities, scenic beauty, pool... everything is just perfect at this property & you cannot go wrong with this one. Worth mentioning is the fact that the property is located in between the Dubai yacht club and the Dubai Creek, so can also visit these places along with the already beautiful hotel. Rest I think will be clear from the pics I have shared." }, { "user_review_posted": 30, "user_total_helpful_votes": 9, "expertise": 0.0013461326271650002, "user_cities_visited": 19, "review_days": 0.7092004381161, "helpful_class": 0, "review_text": "The room was clean and well cared for. I was surprised that it did NOT have a refrigerator so we had to regularly get ice for our ice chest. The safe did not work so we had to carry our things with us. We drive a pickup which was too tall to fit in the underground garage; we had to use the outdoor parking across the street which was full at times so we got a very small space. The pickup was safe for the two nights we were there." }, { "user_review_posted": 10, "user_total_helpful_votes": 1, "expertise": 0.00037515171576700003, "user_cities_visited": 7, "review_days": 0.634720700985761, "helpful_class": 0, "review_text": "We recently spent two nights here as part of an anniversary trip and had a wonderful time. We were upgraded to a Junior suite and it was beautiful. Concierge provided great restaurant recommendations and made reservations for us. Valet and bell service were very helpful too, always made sure we had umbrella if needed, and water or coffee. Location is great too, quick walk to great restaurants." }, { "user_review_posted": 21, "user_total_helpful_votes": 16, "expertise": 0.0035886361606320004, "user_cities_visited": 91, "review_days": 0.32037239868565104, "helpful_class": 1, "review_text": "I travel to San Francisco regularly for work and prefer to stay at Hyatt properties in the area. I do not get this hotel most times because its too expensive for my budget.. But this one week, where I got some good rates, I did make a reservation and end up staying.I am a Diamond member in the Hyatt Loyalty program and when I checked in late in the night, probably about midnight , I was greeted by a trainee at the Platinum/Diamond check in counter who hardly knew anything about anything. Finally some one else had to help her check me in.Coming to the cleanliness - This is why I think I wouldn't come back there. When we got into the bed, I felt something in between the sheets and when turned on the lights and tried to check, we found the lid of an ice bucket !!! Not exactly sure how the housekeeping staff could leave such a thing in between the sheets !!We turned on the lights and saw, the bed wasnt exactly clean. There was a strand of hair also !!I complained the next morning - Had to wait for nearly 15 minutes before i could speak to the house keeping director.. Anyhow got compensated with a measly number of points.. But the damage was already done !I will not come back to this property !" }, { "user_review_posted": 146, "user_total_helpful_votes": 66, "expertise": 0.002084344141995, "user_cities_visited": 286, "review_days": 0.18674698795180703, "helpful_class": 0, "review_text": "On a trip to the big island Hawaii we stayed overnight in Honolulu at the Pacific Marina motel. The motel, bar (Canoe Hut Lounge) and restaurant (Lagoon Chinese Food) are all connected and we used all three. In keeping with the racing analogy, I rate them Win (bar), Place (restaurant), Show (motel), although I should add that this was a pretty low stakes race, so even the winner was a bit of a nag.The motel room was clean and comfortable , but very small and basic. It reminded me of motels from the sixties. It is located in an industrial area just a few minutes from the airport, which is the attraction when you have an early morning flight. Free shuttle is available, and the staff was friendly. No breakfast, but coffee was available in the lobby the morning of departure.The restaurant is Chinese and seems to be popular with locals. My boneless chicken was a bit tough, but my wife's stir-fried veggies were delicious: fresh and crisp in a nice broth. With 4 spring rolls the bill was $21. They don't serve alcohol, so we took our food to the adjacent bar, which on our visit was tended by the very friendly Ross. The \"lounge\" was by no means fancy but served our purpose of having a glass of wine with our meal. A good pour of house white cost $4. The bar is obviously a favorite with locals, and we enjoy finding such places on our travels.In sum, not a place to stay for an extended visit to Honolulu, but for a short overnight in transit, it sufficed." }, { "user_review_posted": 174, "user_total_helpful_votes": 86, "expertise": 0.002289211788235, "user_cities_visited": 55, "review_days": 0.516976998904709, "helpful_class": 1, "review_text": "We visited from Canada for a week's vacation. Chose this hotel due to its convenient location to the busy Fisherman's Wharf area.THE PRO'SThere are grocery stores, Walgreens and other stores nearby. A walk to Pier 39 is 5 minutes away- location... easy to get to with lots of available transportation nearby- rental car company very closeby. We rented a convertible BMW for a ridiculously low $125 per day. Very nice people and you just walk in and they are happy to negotiate with you. Best to rent by the day because then you don't have to pay for parking.- Hotel Zoe staff are courteous and friendly- welcome glass of wine when you arrive- nice reception lounge area with comfortable seating inside and out- very clean hotel that is modern and fresh looking- not too big of a hotel- attached to Hotel Zoe is a lovely Italian restaurant Pescatore's- rooms were VERY quiet!!!!- we stayed in a connected room on the 2nd floor and were amazed at the quiet- very clean rooms- comfortable bed, great pillows, good linen- bathroom small but very clean and efficientThe CON'S- absolutely no view of anything (so that's why it's good to be so close to everything)Most honestly our view was a white painted brick wall!!!- No in- room coffee or tea!!!!!!!This is almost a deal-breaker for usThey have it available but in the lobby. We were guests for a full week, and did not like the inconvenience of having to send \"dad\" to get 4 everyday- I think that when you stay at a hotel, you expect to be treated like a guest and it's worth it to have at least a kettle in each room.( I called on 2 occasions to have coffee sent up, as I read a review where the manager said they would do this... sorry... not true... they did not bring it up either time)- stupid timed lights in bathroom.... be careful!!!! I was caught in the shower, completely dark 2 times. Good thing that I knew the shower very well. I don't think this would be good for a senior!- our rooms were not cleaned everyday and when they were cleaned there was always something they forgot to do...Ie: soap in both bathrooms didn't arrive until Day 3... I had brought our ownDay 4....No faceclothsDay 5....Garbages not emptied in both roomsDay 6.... Left a hand towel as our bath MattBut again, the rooms were very clean with good quality furniture and textiles.IMPORTANT... to note....We booked our stay through a Travel Agent. We paid for our 2 rooms prior to our trip so at the end of the week when we received an invoice for over $500! We were a bit surprised!They told us that was an extra charge per room per day for. Resort Fee??? What???We did not use room service or anything extra??? They then provided us with a list that the resort fee covers...- that \"free\" glass of wine when we arrived- coffee/tea in the lobby that we never used!- wi-fi that again was complimentary( nothing is for free!)It would've been fair to know these hidden costs prior to booking.... as this totalled $500 for the 2 rooms while we had already paid over $5000 for the week!!!The construction seems to be completed but during our stay the 2nd elevator was out of order 5 of our 7 days. We often used the stairs.Yes... it's a nice boutique hotel.. but you pay for it. Nothing is free!" }, { "user_review_posted": 360, "user_total_helpful_votes": 915, "expertise": 0.012229210342417002, "user_cities_visited": 79, "review_days": 0.22727272727272702, "helpful_class": 0, "review_text": "Have not been in this hotel for some years.Now refurbished--fresh.Arrived late from a flight from Madrid and was warmly received and given a pleasant room.Breakfast was very pleasant with a very lovely Filipino Maitre D very involved with guests in a very professional manner.Most of waiters were surely and had no connection with me.Check out was totally artificial--while being asked by the lady if everything was ok--she continued here conversation with a colleague.She was going through a routine -Press Button A !!!Simply did not care if i did/did not enjoy my stay.The area is not great" }, { "user_review_posted": 32, "user_total_helpful_votes": 21, "expertise": 0.0030756923755930004, "user_cities_visited": 20, "review_days": 0.7907995618838991, "helpful_class": 1, "review_text": "It saddens me to write a less than positive review about this hotel. I have stayed here in the past and was looking forward to another great stay. Not this time!The gentleman who checked us in was less than happy and made no eye contact. I am a long time SPG member and would think some appreciation or welcome would not be much to ask for.The room was subpar and the shower unlike anything I have seen. If you room ends in 95, change rooms!!!! They have the smallest corner shower with a tub big enough to wash a puppy. I am 150 pounds and had a hard time taking a shower. Then there is more water on the floor than in the shower.I assume housekeeping was there daily and not because the bed looked made, but because the bathroom was straightened out. The sheets, cover and pillow cases were NEVER pressed. It looked like a child made the bed, wrinkled and all. After I checked in and went back to the desk advising I think the room had not been cleaned from the previous guest.If you are an SPG member, expect zero perks. When I spoke with a manager about how sad and disappointing our experience and service were, he said these are the changes with the Marriott merger. He made zero attempt to make me want to return. There are many hotels in the area and I will stay at anyone of them for my return. Dont wante your time and money here!After I had my conversation with him, I walked away and booked 2 more trips with Hilton. I travel 75% of my time as I am in sales and have decided to end my long relationship with Starwood. Sad!" }, { "user_review_posted": 33, "user_total_helpful_votes": 11, "expertise": 0.001507962779065, "user_cities_visited": 7, "review_days": 0.09748083242059101, "helpful_class": 0, "review_text": "Even though we just stayed here 6 months ago we had another visit in early June 2015. It's still a wonderful hotel although I pity the guests in the tower block as the building noise from the International Marketplace constructions must be annoying. Stay in the Princess wing or the Kaiulani wing.Everything clean and tidy and those amazing Sheraton 'Sweet Sleeper' beds. Also excellent service.Tried the Pikake Terrace for dinner, and wow has it improved! The freshest, tastiest food you'll find on the Waikiki strip. We ended up having dinner there twice and both times it was equally good.Yes, it's expensive, but compare it to top knot restaurants along the Waikiki strip and for what you get it's value for money. Everything is fresh and delicious." }, { "user_review_posted": 17, "user_total_helpful_votes": 9, "expertise": 0.002459904849063, "user_cities_visited": 12, "review_days": 0.634720700985761, "helpful_class": 0, "review_text": "We went to Georgetown Washington DC to visit our son at GU. We spent 6 nights here and were given a larger room as a consequence. That was the beginning of the excellent service provided. Nothing was a problem - restaurant bookings, directions, advice. Everyone from the front desk to the restaurant made us feel welcome and at home.The hotel is a 10 minute walk from Georgetown University and central to all of the restaurants and shops of Georgetown. Really a great location out of the main city of DC but not far out.We certainly would return when next in DC!" }, { "user_review_posted": 10, "user_total_helpful_votes": 1, "expertise": 0.00037515171576700003, "user_cities_visited": 138, "review_days": 0.278751369112814, "helpful_class": 0, "review_text": "Views of the Ferry Building, farm to table restaurant and room service. Lovely property. Breakfasts are five star. Spa services on site. Roof deck is great for warm nights. Order room service on the deck and enjoy views of the Ferry Building and Bay. Great farmer's market on the weekends." }, { "user_review_posted": 66, "user_total_helpful_votes": 82, "expertise": 0.005921512376328, "user_cities_visited": 46, "review_days": 0.7573932092004381, "helpful_class": 2, "review_text": "Stayed here with my family of four (2 kids - 8 & 11 yrs old) and booked a king room with sofa bed city view through Expedia. Our flight from Sydney arrived at 6am, caught Charlie\u2019s Taxi (flat rate $29 from the airport). Was served by Rey at front desks and he was very efficient, quick and gave us all the information we needed. We were lucky our room was ready early at that time of the morning! And when we got in our room 543, we were again so blessed to be upgraded to a room with two double bed and partial view of the ocean and direct view of the beautiful pool!!! It was a great start of our holiday in Hawaii!Got complimentary beach bag and we also did our vows renewal (15 yrs wedding anniversary) the next day. This was also complimentary as a guest! It was such a beautiful ceremony and so glad my children was able to witness us exchange our vows. We just wore our normal casual attire, we bought Lei\u2019s to exchange to one another (abc store). There was a professional photographer (charge is $250 for full package or $32 per photo plus postage). Our kids just took our pics. There was a singer and dancer that performed at the beginning and end of the ceremony. Highly recommend this free service to any guest who is celebrating a milestone.Our room was good size, very clean and comfy. Bathroom and vanity also nice. Us Aussie though love having our tea but there was no kettle/tea. Love the Massive tv - I think 55 inch!We also did lei making activity which was great! Watched seniors hula dancers and learnt to do the hula.Pool was big size and my kids loved it. The free fruit flavored water in the pool area was great! Good access to the beach.We ate lunch at Steak Shack (right hand side when going to the beach - almost next to the hotel). Great casual beach food with the beach view!We also ate at Denny\u2019s - yum and lots of variety of food.ABC store close by (2mins walk) it\u2019s like oz\u2019 7eleven also with lots of souvenirs to buy from, this abc store also have hot food that can be purchased like fried chicken, super yum!We also got an SIM card from Hoku Wireless (Oahu East Hotel) to use during our stay in Hawaii which came with unlimited calls, internet data and can call Aussie phone numbers for $49!This area is great for the high end shopping and it\u2019s quieter, safer and didn\u2019t see any homeless around unlike K\u016bhi\u014d Ave (midway towards zoo).Another plus was we got free late check out till 12pm!Loved our stay at Outrigger Reef! Highly recommend to everyone!" }, { "user_review_posted": 228, "user_total_helpful_votes": 106, "expertise": 0.0021467660102470003, "user_cities_visited": 286, "review_days": 0.29025191675794004, "helpful_class": 0, "review_text": "I stayed here for 5 nights during a recent business trip. Before arrival, I was impressed with their online check-in feature, where you can pick your room from their website, and check in online as well.Upon arrival, I was told that this feature was not fully implemented. Check-in was still very quick and easy.My room was very well appointed. King sized bed, view of Coit Towers and the Bay. It was very comfortable.Internet service is also very good, both in the room and in the hotel lobby.The only negative was slow elevators. During the early morning rush hour, it could take up to 5 minutes to get an elevator. A minor inconvenience.There are also very many restaurants within walking distance to the hotel. Public transportation ( Muni bus) is only a 3 minute walk away, and the Embarcadero a short 10 minute walk from the hotel.You can also arrange for airport transportation from the hotel.I would highly recommend this hotel while visiting San Francisco." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 3, "review_days": 0.012595837897042002, "helpful_class": 1, "review_text": "We were very pleased with everything about our stay. The staff was very friendly and exhibited the spirit of aloha; the room was clean and the price was reasonable for Waikiki. The location is excellent and so close to our conference. We loved having IHOP next door for so many good meals. We felt very blessed to stay in this hotel and will definitely stay again when in Waikiki." }, { "user_review_posted": 31, "user_total_helpful_votes": 11, "expertise": 0.0016123693286770001, "user_cities_visited": 22, "review_days": 0.8138006571741511, "helpful_class": 1, "review_text": "I have spent the weekend in Jumeirah Beach Hotel with my 2 teenage children. The booking procedure went smoothly via Booking.com and I was able to do some amendments through phone so easily, I took the hotel taxi from the airport. The taxi service is excellent. We were offered cold face towels and drinks during the taxi ride.Upon arrival at the hotel, we were settled in our room in no time. The room was clean. The bathroom included all essential toiletries. We stayed in the Club Ocean room. It had a beautiful sea view. The only issue was the soundproofing. It was annoying that besides all the beauty we were experiencing we were able to hear all the noises from the surrounding rooms.The breakfast buffet includes variety of food the meets the needs of different tastes. The staff at the restaurant were so professional. The Hotel has various restaurants; e.g. Asian, Italian, Lebanese.During our stay, we moved around the hotel amenities and the surrounding hotels via hotel buggies for free. We enjoyed the abra (small boat) trips around Jumeriah. The view is spectacular. The abra driver, Dilip, made the trip more enjoyable with his sense of humor. The abra trips were also free of charge." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6883899233296821, "helpful_class": 1, "review_text": "After a 4 hour flight delay from Australia, followed by the airline losing my luggage! I could not have been happier from my first encounter with the Scarlet staff. Frustrated and annoyed on arrival. the staff were excellent and disarming, the room was beautiful and soon after our arrival (without luggage) a complimentary bottle of bubbly arrived. Really fantastic staff who knew the local area and were pleasant and helpful. Highly recommend the Scarlet Huntington, only regret, not recalling several names of the excellent staff." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 7, "review_days": 0.21631982475355901, "helpful_class": 1, "review_text": "My wife and I were attending a show at Constitution Hall which is only about 5 blocks away from the State Plaza. I decided to stay the night and make it a romantic evening rather than just a show and the long drive home. I booked the room here because of the location to the theater. I saw the reviews were decent and the price was right. I added a dinner package, cheese plate and and champagne and strawberries during the online booking. When we arrived I had the cheese plate sent up and campaign and strawberries set up for after the show.The cheese plate was enough for 4 people. It was wonderfully displayed and the breads, fruits and cheeses they included were the perfect combination.Check in was easy and the bellhop showed us the room which was larger than expected. It is an older hotel that has been re-vamped but they did a nice job. The place was very clean. Our room had a vanity area and a fully tiled bathroom wrapped in mirrors and not even a fingerprint could be found. It also had an efficiency kitchen and was much more than I needed for the night but a great value.My wife left her shoes in the car which valet had so we called and within 5 minutes there was a knock on the door with her shoes.The menu in the restaurant is not huge but it was a nice combination. The bar is small and quaint. The bar service by Mia was excellent and we had a great time.We will definitely plan fun trips to DC and stay at the State Plaza again." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.423877327491785, "helpful_class": 0, "review_text": "This was a great location for visiting Chicago as well as attending Founder's Week at Moody Bible Institute. Our room was super clean & roomy (housekeeping was wonderful!), full breakfast was fantastic everyday (served from 6-10 with coffee & hot water available all day), staff was very friendly & helpful. It couldn't have been any better for our first visit to the city!! We walked all over the city & to Moody easily from this location. Front desk gave us a map & we had no trouble finding our way around. Many restaurants & shopping all within walking distance. We had a fantastic time!!" }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 12, "review_days": 0.706462212486308, "helpful_class": 0, "review_text": "Unfortunately, by all accounts, Hilton is not maintaining this hotel. It glory days are gone.Understaffed.Rooms are not updated and very tired.Bathrooms are not functional- one sink even in the \u201csuites\u201d. No counter space, no shelves to put any toiletries on.We were here for a wedding reception in the hotel. I was horrified at how rude wait staff was. Food served was mediocre and they ran out of plated pre-requests.With all the fabulous luxury hotels in Mag Mile, don\u2019t pick The Drake." }, { "user_review_posted": 27, "user_total_helpful_votes": 7, "expertise": 0.0011483402192880002, "user_cities_visited": 15, "review_days": 0.9600219058050381, "helpful_class": 0, "review_text": "The staff was very nice and friendly. The particular room I had was large with a nice sitting area but dim due to only one small window in the corner. The big problem though was the lobby of the hotel. It felt like it was a bus terminal the way that it is set up and with people sitting about. So a lousy experience walking in and out of the hotel. Get over that though and it was very adequate." }, { "user_review_posted": 67, "user_total_helpful_votes": 29, "expertise": 0.001991037859362, "user_cities_visited": 41, "review_days": 0.693866374589266, "helpful_class": 0, "review_text": "I stayed here for two nights. The hotel location is close to Union Square and convenient however the area is very dirty and full of homeless people. The best thing of the location was that there is a very good 24 hour diner around the corner which satisfied all my meal requirements. The hotel looks cool when you enter and it is complemented by the \u2018too cool for school\u2019 type crowd hanging out in the lobby. My room was in the back building so was a little bit of a mission to get to it. The room looked nice but I found it small and pokey, especially the table/workstation which had no room to put anything down. The bed was comfortable and the bathroom was an adequate size. The price I paid was extreme but unfortunately that is San Francisco. The city is very overpriced and is quite dirty and full of homeless people compared to a lot of other cities. If I came back to San Fran I\u2019d probably look at staying somewhere else in the city location wise which is a little nicer." }, { "user_review_posted": 28, "user_total_helpful_votes": 8, "expertise": 0.001276776847779, "user_cities_visited": 21, "review_days": 0.8877327491785321, "helpful_class": 0, "review_text": "I enjoyed this location very much and the rooms were modern and there is a lot good with this hotel. We had two drinks at the pool bar and the bill was somehow $48 and same with the beach service. It is super expensive and my platinum status was not correctly observed, but don't let that deter you--as far as Miami beach, especially with a family or wanting to be away from the crazy party scene--it is perfect." }, { "user_review_posted": 577, "user_total_helpful_votes": 198, "expertise": 0.001555642373212, "user_cities_visited": 359, "review_days": 0.123220153340635, "helpful_class": 1, "review_text": "This Holiday Inn is very convenient to a number of DC attractions. The mall is a few blocks away; many Smithsonian museums are a 10-minute walk away. The hotel is modern and well kept. Check in was quick and efficient this last visit; on previous stays, check in has taken longer \u2013 it\u2019s a big hotel and can get pretty busy. My room was spacious, clean and quiet \u2013 a very nice room for a Holiday Inn. My biggest complaint is the elevators. There are single cars located at various spots, which can get really full at peak times; waits can be long. Oh, the wi-fi can be a bit slow." }, { "user_review_posted": 29, "user_total_helpful_votes": 13, "expertise": 0.002065997785615, "user_cities_visited": 12, "review_days": 0.46440306681270505, "helpful_class": 1, "review_text": "Nautical themed hotel in the Fishermans Wharf area so very central.Five minute walk to Pier 39.Clean and modern .Nice large bedroom and bathroom..No food apart from a van in the courtyard,where you can buy a beer..We got there in the evening and they had run out of coffee and food,which was disappointing.Handy coffee maker in the bedroom.San Francisco is very expensive for food.We walked five minutes to the right of the hotel and found a small cafe ,run by a chinese guy,where we had a cheap breakfast,but for dinner treated ourselves to good meals on Pier 39.Good place for families with out door games in the courtyard,but a shame there was no bar.Before we left the UK I prebooked a mini bus to pick us up from the airport.It was just outside the airport door and much cheaper than a taxi.Concierge very helpful.I also prebooked the trip to Alcatraz sometime before we left the UK.We queued for the boat to Alcatraz.Lucky I prebooked as all the trips were fully booked for the next four days." }, { "user_review_posted": 74, "user_total_helpful_votes": 11, "expertise": 0.0006113362617830001, "user_cities_visited": 37, "review_days": 0.28915662650602403, "helpful_class": 0, "review_text": "Hotel Union Square is right in the heart of San Francisco and close to all of the main central attractions. This is a hotel that would appeal to those on vacation - spending most of the day outside and retiring back to the hotel for sleeping and regaining energy in time for the next busy day. The hotel is not really well set up for business travellers - my room did not have a table or desk for writing but it did have something that every guest will want; a very comfortable bed." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 13, "review_days": 0.065717415115005, "helpful_class": 0, "review_text": "Staff was incredibly helpful and the happy hour provided was outstanding. One suggestion is to decline a handicap accessible room unless it is needed. The TV was parallel to the couch making it impossible to watch. Also the shower was very hard to use as built to allow a wheelchair access also provided a way to leak water on the bathroom floor." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 13, "review_days": 0.73986856516977, "helpful_class": 0, "review_text": "My family and I have stayed at the Hilton Garden Inn-NOMA on several occasions. It is a great hotel for families, and is extremely convenient to all of the many attractions in the DC Metro area. We love this hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9715224534501641, "helpful_class": 0, "review_text": "Just got back from a nice vacation with family . Stayed at the four queens last year and was very pleased with everything . This year my brother and sister also stayed there . We all made reservations direct with four queens and everything went well. Entire staff was helpful and pleasant Magnolia still has some great food and enjoy the slots. As long as things stay this good not looking to change, maybe even make an extra trip next year.Keep up the good work" }, { "user_review_posted": 4, "user_total_helpful_votes": 8, "expertise": 0.009599470374048001, "user_cities_visited": 7, "review_days": 0.026286966046002003, "helpful_class": 2, "review_text": "we checked in over New Years Eve week......we pd xtra for a room with a view of the capitol, but instead they put us overtop and 1 block away from a fire station and police station....lites and sirens all week long 24/7.......mgmt sd \"thats just the way it is here\"........:..........no apologys, credits, comps or offers to move us.......the restaurant / room service/ bar didnt open til last day of our stay due to remodeling......we were never told in advance they were remodeling...we had to eat out every single meal......prking was $45 / night, valet only, and it was expected u tip them each time u come and go........the other prking option was to park in a pay garage blocks away and walk to and from.....no thanks!...streets crowded with scary creepy weird ppl who come right up to you and beg....then bktalk and hassle u if u tell them \"no\".......mid trip a couple moved into room next to ours....they laffed hooped and hollered 24/7 for rest of trip.......complained to mgmt who again sd \"thats just the way it is here\".....no apologies, credits or comps offered....and no offer to move....finally at 2am night before our 6 am flight id had enuff......the ppl next door were partying again and being very loud....and hollering at us thru the walls!..........i called security who snuck up and stood outside in the hall and heard the whole thing........mgmt still refused to do anything to the ppl next door....so the security got a key to an unoccupied room same floor down the hall and sd we could sleep there til morning........the room was quiet, no sirens, no noisy neighbors....why didnt they do this in the 1st place?......next morning complaining to mgmt was useless as they were all 3rd worlders who had trouble with english.......in the weeks since then we' ve only left voice mails for their mgmt team, but they never answer back..........my advice?.....stay someplace else when in wash dc!" }, { "user_review_posted": 18, "user_total_helpful_votes": 9, "expertise": 0.002317113538563, "user_cities_visited": 12, "review_days": 0.31215772179627604, "helpful_class": 1, "review_text": "The resort is a vacation unto itself. This was our first time in Hawaii and we were celebrating a few milestones as a couple, so we wanted something relaxing and a little beyond the ordinary. We are also budget conscious travelers, so we booked this and airfare combo from Seattle through a well-known travel site.The hotel is grand. It is located 15 minutes east from the Waikiki area, 20 minutes from the airport, and is bordered by a high-end residential area. Access to Highway 1 is 5 minutes. We rented a car to take day trips to different parts of the island, but there is a free shuttle that runs several times a day and picks up/drops off from multiple points in the Kahala/Waikiki beach area. Parking was a premium at $32/night, but when you calculate Ubers, taxis, shuttles, tips, and convenience, we figured this would work best for us.The resort has multiple areas including a high-rise portion, as well as rooms that circled the dolphin pools and \"private\" beach (accessible to the public, but bordered by two small peninsulas at either end of the hotel). There is a public beach that can be accessed through the outlet or just walking Kahala road, but we never made it that far. We stayed on the main floor and although they placed us in a room next to the maids' work room and elevators, a quick call to the front desk ended with a duplicate room in a more quiet area within 2 minutes. They didn't just move us- they wanted us to check the alternate room out first before we committed. Since we were also celebrating a belated anniversary, they provided complimentary sparkling wine on our second day. We also needed to print out a travel item and the front desk did it free of charge (it was one page), even though we could use an office area for a charge. It was superb service!I was amazed at the access points within the hotel- we had to explore the hotel first, but even though resorts can be so massive that it feels like a short hike anytime you want to go to the pool, the Kahala's entry points were all thoughtfully distributed so you could walk to the pool/beach area within a few minutes. The rooms we had access to were similar- a bed/desk area in cream/yellow/gold/baby blue tones. The bathroom was a highlight of the trip- it had two closets, two separate facing vanity areas, a tub with a gorgeous hose, and a separate, enclosed shower that had a retractable clothes line. The bathroom also had a Keurig and a compact fridge- perfect for housing some beers we brought from Don Q grocery! The star of the bathroom was the Toto toilet, which had an internal seat warmer. Our room faced the golf course, and it was a perfect, quiet spot for us. The room was air conditioned, but the air conditioning system automatically shuts off when you open the large windows to let the sea breezes in. There are rooms that also overlook the grand entrace/parking lot, high-rise rooms that overlook the local region, and rooms with direct access to the beach and pool areas, so there is a lot of variety!My husband was obsessed with visiting the dolphins. An encounter with the dolphins in the water is pricey- about $200+ for some quality time, but they are really close to you near the gates that line their pools, so we lived vicariously through the many kids that visited. We also visited the dolphins during the evening and they would make snapping noises with their teeth and sleep on the side of their pools- this was a really special and unique feature of the resort! Adjacent to the dolphin pools was a manta ray pool which housed two very large rays, and the regular people pool and hot tub. Surrounding all these pools was a cabana poolside lounge area and the hotel's main sit-down restaurant (I believe the buffet breakfasts, etc. were served here).The food on the premises was very expensive, we didn't partake, but it seemed like high quality. There were also two high-end restaurants on the property- Arancini's, which was italian, and a restaurant with high-end Hawaiian that opened up to the veranda in the front of the hotel, served drinks, and hosted a tea time.The resort has a wall on the main floor with pictures of special visitors (politicos and well-known entertainers of all types), a few clothing stores, and a spa area with private massage rooms. We also took a tour through the fitness area, and I was impressed- this was a complete gym with barbells, all kinds of new cardio machines, towels, etc. adjoining a separate women's and men's spa rooms, each with its own hot tub, steam and sauna rooms, showering areas, and lockers. This area was a bit off to the side of the resort, but it was probably the nicest and most complete fitness area I've ever seen in a hotel.There was nightly turn-down service with two sea salt chocolates, luxury bath and body products, and small touches like personal slippers and a light blue Kahala bag to tote your stuff to the beach.This was one of the best hotel/resorts I have ever been to, and although we didn't budget for personal massages and high-end eating, the resort was close to everything (even a Whole Foods in the Kahala mall!) that we always felt like we had access to it all! Although we visited Waikiki for the action, I would prefer to stay at this hotel instead." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.31599123767798404, "helpful_class": 0, "review_text": "Location, location, location. We had a lovely time in Chicago, and I would stay here again. That the hotel was nice goes without saying. That you're steps away from the Chicago river and any number of great restaurants makes the Trump Hotel that much better." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.43428258488499405, "helpful_class": 0, "review_text": "The hotel is clean. Rooms are large. The location is great. Close to all attractions and in an authentic nice local part of town. Staff are nice. Breakfast is simple but sufficient. Aircondition/heating a bit noisy but OK. My room (223) was just under an external staircase, the use of which woke me up a couple of nights (but then I did go to bed very early suffering the time difference from Europe)." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.8061336254107331, "helpful_class": 0, "review_text": "This is the second time my family has stayed here and it won\u2019t be the last. This time we were on the 5th floor and we will ask to stay on this floor again. We like the Shanghai Mansion because of:the location - right in the middle of Chinatown where they have great markets and places to eat and also not far from the main shopping centres. China town is really interesting to exploreThe rooms - beautifully furnished, comfortable beds and complimentary mini bar - handy with childrenAmbience - the furnishings, pictures and fish pond create a special and unique feel to this hotelBreakfast - nice selection and the chefs do a great job at the egg stationStaff - always wanting to help you, especially RubyWe will be back again" }, { "user_review_posted": 37, "user_total_helpful_votes": 4, "expertise": 0.00041451580677000005, "user_cities_visited": 14, "review_days": 0.049288061336254005, "helpful_class": 0, "review_text": "I don't want to give away all the bells and whistles...just make the reservation and stay at least two nights with zero plans! Phenomenal service, pet friendly, outrageously outstanding room service (food & service over-the-top), the list goes on. Had the most amazing experience and WE WILL definitely be back for more! We plan to stay at all Trump Hotels one-by-one!! Simply...magical!!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.7360350492880611, "helpful_class": 2, "review_text": "After waiting 4 to 5 minutes while one of the two attendants worked at the computer while ignoring us, the only customers waiting, we asked whether it would be a while before she could help us. Marilyn told us that she was busy and that she expected customers to wait until they were called to the desk. When she did check us in, she declined to honor our request for a quiet room. While the hotel had plenty of them, she explained, they were being held for large groups and she could not put us in their midst. We observed that this was a strange way to treat long-time, loyal Marriott customers. Marilyn responded, \"that's your opinion.\" She then put us in a room on the 3rd floor, one of a handful of rooms with exposure to both the main street and the hotel driveway. In a subsequent conversation with the manager, he allowed that Marilyn could have chosen her words more carefully, but he had no problem with the substance of what she said. He also offered another explanation for declining our request for a quiet room." }, { "user_review_posted": 5, "user_total_helpful_votes": 18, "expertise": 0.017367317665232, "user_cities_visited": 175, "review_days": 0.640197152245345, "helpful_class": 2, "review_text": "First time to stay here. Great location next to the terminal 121 mall, and sky train with both directly accesed from the hotel.Fabulous pool area. Lovely gardens that provided a retreat from the hustle of Bangkok.Immaculately clean everywhere, very friendly and efficient staff.Highly reccomended ." }, { "user_review_posted": 16, "user_total_helpful_votes": 48, "expertise": 0.014454374931038001, "user_cities_visited": 11, "review_days": 0.010952902519167002, "helpful_class": 1, "review_text": "So between Christmas and New Year's the Galleria Park ran a promo code on Facebook for \"GPHBFF\" - and we all know the GPH and I are total BFFs! The boys were out of school, so I booked a room for two nights, and got a phemnomenal rate. We live about an hour away, so we have the luxury of making a spontaneous trip into the City. Woo Hoo!Big Poppa and I packed up the minivan and rolled into the City with the boys. Charlie was at the desk and had already arranged for a room upgrade since they had availability, and we are total BFFs. Score! Since it was Saturday night and we hadn't made dinner reservations, we headed out for an early dinner, and Big Poppa was even able to pick up some pignola (sp?) cookies from his favorite bakery in North Beach. Double score! On Sunday, after a trip to the Exploratorium, Big Poppa headed home to work for a living while the boys and I remained behind - after all we still had to head into Chinatown to stock up on poppers and sparklers.We have stayed at the Galleria Park for the last two years to view the Chinese New Year parade - and the boys love it so much that they have declared it a family tradition and it is no longer optional. I had been having trouble booking the room I wanted online, I could only get one night or three nights, but not the two nights I wanted. A quick trip to the Magic that is Charlie, and voila! I had the reservation I wanted. Went back to my room and texted with the Mom of a friend of Primo's, and she said it sounded like fun and their family would like to join us for Chinese New Year. Hooray! A quick trip back down to the front desk revealed that the Magic that is Charlie had gone home for the evening. Boo. I made sad eyes at Zach, who was now manning the front desk. Surely no one can be as magical as Charlie....But wait - could it be? Surely it's not possible! No, but it is! Zach was able to duplicate the reservation and make it happen again. Hooray!The next day, I discovered Charlie had been promoted and was leaving to another property the following week. While I will miss Charlie, I am pleased that he has left behind a little bit of himself, in who shall henceforth be known as \"the Magic that is Zach\". See you in March!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.583789704271632, "helpful_class": 0, "review_text": "Check in was a breeze and the staff here are all very kind and hospitable! Check in came with four vouchers for free mocktails at the Flow Oasis Pool Lounge, paper slips with the hotel's address to give to your taxi if there's ever an instance of miscommunication, wifi login and password, and a huge map plus a list of things to do/see around the hotel. There are always bellboys and security outside the hotel that help you with the taxi door and check that you did not leave anything in the car - this is one of my favorite things about my experience staying here as it made my guests and I feel extremely safe and taken care of! The hotel also offers 40% Green Leaf Spa which is their in-house spa. They also do luggage storage. The ONLY con I have is that on the last two days, we all took cold showers even though the kitchen tap and bath tub had hot water.Overall, I felt taken care of and pampered at this hotel. The staff are all extremely helpful and friendly. I'd recommend staying here." }, { "user_review_posted": 69, "user_total_helpful_votes": 42, "expertise": 0.002844820555627, "user_cities_visited": 98, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "I love this hotel so much! All the hotel staff is super fun and very attentive. Their members lounge is fantastic. The location can't be beat. The room was clean and quiet. I also love the hotel's attention on the water shortage in California by offering points in exchange for maid service. Keep up the good work." }, { "user_review_posted": 24, "user_total_helpful_votes": 7, "expertise": 0.00130567508919, "user_cities_visited": 13, "review_days": 0.409638554216867, "helpful_class": 0, "review_text": "The staff at this hotel were first class,very friendly and happy to help. Although nota big hotel it lacked nothing. It was away from the hustle and bustle yet close to the beach and restaurants and shopping areas. A car is not necessary as there are cheap buses and trolley buses. Breakfast was a continental affair but enough for everyone, although a bit more variety would have been good we were there for longer than a week and it was the same every day." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 52, "review_days": 0.365826944140197, "helpful_class": 0, "review_text": "our concierge Sara was extremely helpful the minute we set foot inside the hotel. She gave us great recommendations for eateries and other places. We had an excellent room overlooking the city. Toilet knob broke and someone was at our door to fix it in 2mins. We were missing a hair dryer in our room, they apologized and they brought us one in 30seconds! Walking to distance to everything, great convenient location. Highly recommended!" }, { "user_review_posted": 49, "user_total_helpful_votes": 6, "expertise": 0.000484139369087, "user_cities_visited": 11, "review_days": 0.26013143483023, "helpful_class": 0, "review_text": "We had a corner Suite that faced the water and the pool - beautiful large room. With King bedroom with lanai. Large bathroom. Spacious living area with couch, chair, dining table for 4 and a desk with tv. Another lanai with a view. There was also a nice kitchenette with sink, microwave, mini fridge and coffee maker. Easy access to beach and shopping. Spent a lot of time at pool on lounge chairs. 2 towels per person per day available for pool and beach. Friendly staff. Concierge was very helpful. We had a rental car and paid the $35 per day valet parking fee. Good restaurants right on proper and many others close by." }, { "user_review_posted": 19, "user_total_helpful_votes": 11, "expertise": 0.002700395477273, "user_cities_visited": 6, "review_days": 0.44359255202628606, "helpful_class": 0, "review_text": "We selected this hotel because it is located in a less crowded area. We booked a 2 room suite partial ocean view. It exceeded our expectations. Room was clean, staff was friendly, food in restaurant was glorious. Wonderful beach great for snorkeling. Park right next door and still in walking distance to shops. Highly recommend." }, { "user_review_posted": 98, "user_total_helpful_votes": 66, "expertise": 0.0031592908596730002, "user_cities_visited": 120, "review_days": 0.5553121577217961, "helpful_class": 0, "review_text": "This hotel really impressed me. I have travelled a lot, and stayed in some pretty incredible places. The photos of Hotel Zetta caught my attention so I decided to book for our last night in SF. I'm glad we did.We were traveling with our 6 month old baby, so a King Room suited us perfectly (our LO sleeps in the bed with us). The room is small, but perfectly fitted out so it feels more like a luxe room in an apartment than a hotel room. The bed is super comfy, the bathroom was a good size and the room had all the amenities we needed, plus some additional bottles of tequila, vodka, gin and whiskey - which was a nice touch.There are no views from this hotel - which is pretty much the standard in SF. If you want views then you will pay for them and probably at a large boring chain hotel. If you're looking for charm and comfort - this is the place to stay.The hotel is right next door to Westfield - a large shopping mall with everything you could possibly be looking for. Downstairs of the mall is Powell Station with BART trains and Muni Trams to everywhere. A 20min walk up Market street takes you to the Ferry Terminal where you can get a ferry to Sausalito, and pretty much everything else you need to see in SF is a 10 min walk away.The hotel bar is lovely, the styling is very on trend and the staff are happy and friendly.Wifi is good, water pressure excellent, lighting in room is dim but ok, and towels are good.The only fault I could find was the noise from the airconditioner and the fact that it didn't really feel like it was working. Windows being open is not an option due to the windows opening into an alleyway that was quite noisy. This was the only thing we found annoying - aside from this, everything was perfect.Will definitely stay again." }, { "user_review_posted": 32, "user_total_helpful_votes": 3, "expertise": 0.00034480856228600004, "user_cities_visited": 10, "review_days": 0.622672508214676, "helpful_class": 0, "review_text": "A beautiful hotel from the lobby to the rooms. Our room was great. Large bed, nice bathroom. The hotel staff was very polite and friendly. The wine social hour in the lobby was fun. The Dirty Habit restaurant had great food and a nice atmosphere. We used the parking garage across the street instead of valet parking since it was cheaper." }, { "user_review_posted": 42, "user_total_helpful_votes": 37, "expertise": 0.004166600988845, "user_cities_visited": 37, "review_days": 0.6533406352683461, "helpful_class": 0, "review_text": "I stopped in for a Sunday brunch at The Palms Hotel and Casino. I wasn't prepared for the price which was a little more than I expected but I thoroughly enjoyed the food and we'll go back. There were lots of choices and I enjoyed each one as well as the champagne. Brunch in Vegas can be a little costly but that is to be expected. There were many dishes that I intend to duplicate at home because they were just that good. In Vegas as long as you and your friends are happy and in a great state of mine you will enjoy the buffet for brunch at The Palms. PS I think the only people who do have complaints about the Palm or Vegas and general are just unhappy with themselves. If you are not a happy person or don't intend to enjoy yourself or are with someone you dislike then go somewhere else we don't need you in Vegas we have fun here." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 5, "review_days": 0.6396495071193861, "helpful_class": 1, "review_text": "This hotel is incredible. Sadly I\u2019m only here for one night. I\u2019m staying in the Tower club section, which means I\u2019m in a river view suite with access to the tower club and free drink and food between 6am and 6pm. The suite is fantastic. Very spacious and all the amenities are free including the coffee machine and soft drinks in the fridge. The bed is massive and very comfortable.The breakfast buffet is fantastic with the biggest selection of food I have ever seen at a hotel.I don\u2019t know why anyone would stay anywhere else in Bangkok especially with the bargain prices you can find online. I want to live here!!" }, { "user_review_posted": 69, "user_total_helpful_votes": 21, "expertise": 0.001367240907847, "user_cities_visited": 55, "review_days": 0.22289156626506001, "helpful_class": 0, "review_text": "If the beach is your main activity then this hotel is for you! Directly across the street from the beach. Walking distance to everything Waikiki. Surf school in the hotel. The room was an average size with a fridge & a safe. Too bad we weren't upgraded to a partial/ocean view but we didn't need the extra cost.ABC Store on site, Starbucks just outside of the lobby.FYI; $30/day resort fee (what you get doesn't justify the cost) AND $30/day for parking.I would recommend this hotel!" }, { "user_review_posted": 58, "user_total_helpful_votes": 12, "expertise": 0.0008941242718590001, "user_cities_visited": 21, "review_days": 0.25958378970427104, "helpful_class": 0, "review_text": "My wife and I stayed there recently for a 3 day visit of Seattle and this was a great choice. The hotel is located 3-4 blocks from the Pike Market and everything that is around it. The room is almost museum-like appointed and its condition was flawless (other than a buzzing light switch). We didn't have a great view but we didn't pay for a suite or premium room. The staff was helpful and friendly. The valet parking was expensive ($42/night) so better use Uber which is very available throughout the city. The hotel is a bit pricey in comparison to other chain hotels but for these kind of trips is worth it. The restaurant was ok, nothing spectacular to me (the food). Overall a good decision to stay there." }, { "user_review_posted": 502, "user_total_helpful_votes": 60, "expertise": 0.000469928736999, "user_cities_visited": 138, "review_days": 0.7343921139101861, "helpful_class": 0, "review_text": "The hotel needs a upgrade for sure. The Customer Service is wonderful, but you can see it changing by situations. The Customer Service can just as easy go downhill. The breakfast was not good to me. The AC did not cool my room. The rooms are small. It is a great location and great rates. This can be a hit or miss hotel." }, { "user_review_posted": 60, "user_total_helpful_votes": 18, "expertise": 0.0013461326271650002, "user_cities_visited": 109, "review_days": 0.6708652792990141, "helpful_class": 0, "review_text": "From the moment of our arrival, we were treated like royalty by all staff that we encountered. Reception was very accommodating in allowing us an early checkin and a late checkout.The room was magnificent with excellent air conditioning, lots of storage space, large bathroom, and great amenities.Restaurant 971 serve terrific breakfasts (buffet, with a made to order station). First time in our lives that we encountered \"Waffle on a stick\" - what a great idea.We most enjoyed our 3-night stay including the free internet service." }, { "user_review_posted": 80, "user_total_helpful_votes": 34, "expertise": 0.001952995696789, "user_cities_visited": 151, "review_days": 0.5093099671412921, "helpful_class": 2, "review_text": "I have stayed at the Renaissance Las Vegas for two weeks each of the last five summers. This year's stay was HORRIBLE! The hotel has sold and the service is nothing like it used to be. I had nothing but trouble throughout my stay. My sink wouldn't drain and after I asked to have it fixed I was told that it's an old hotel and there isn't much they could do about it. The hotel is less than 10 years old. I was checked out of my room after the 3rd night even though my reservation was for 14 nights. When I called to find out what was going on they said they hoped they could find me a room and told me that I should have confirmed my reservation when I checked in. I did that as I always do, the front desk clerk was rude and extremely put out that I was trying to get my reservation straightened out. Online and on the Marriott app the reservation was correct it just wasn't correct in their system and they said it was my fault for not verifying it when I checked in. Elevators were broken while I was there making wait times to get to the parking lot extremely long. Unfortunately there is not a stairwell up to the parking so you have to take the elevator.The reason I've stayed at this hotel for the past five years is because it's off the strip and a non-gaming hotel. Easy to get in and out of and usually a great price in July. However with the service I received at this hotel this stay I won't be going back. Several employees told our group that there have been four general managers in the past year because all the owners want to do is make money and they don't care about customer service. I understand that mishaps happen but this was one thing right after another." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.068455640744797, "helpful_class": 0, "review_text": "Hotel is dated, unkempt and a poor value. A true black eye on the brand. Check-in was epic, we waited in line for 20 minutes late at night, which was exacerbated knowing that we had only a few hours to sleep before our 4am departure." }, { "user_review_posted": 123, "user_total_helpful_votes": 101, "expertise": 0.003876208904426, "user_cities_visited": 51, "review_days": 0.061336254107338006, "helpful_class": 0, "review_text": "I got a great deal for a one night stay through Expedia. I knew that our room was going to be on a lower floor and I was a bit concerned about the noise. We got to the hotel around 11:30 am and they offered us a choice of a King bed on 7th floor or Queen bed on 22nd. We took the 22nd floor and it was a great choice. We had a fantastic view. The room was very spacious and had multiple chairs and a desk and a separate area for getting dressed. We could still hear some noise and sirens throughout the night but it wasn't bothersome. There is a pair of ear plugs in the bathroom for guests to use. The location was great! There is a Bart station right in front of the hotel. We took the Bart from the airport for $8.65 per person. Wifi is free in the lobby and works well. There is also free wifi throught Union Square. We didn't eat at the hotel so we can't comment on the food." }, { "user_review_posted": 63, "user_total_helpful_votes": 34, "expertise": 0.0025097684813010003, "user_cities_visited": 423, "review_days": 0.35542168674698704, "helpful_class": 0, "review_text": "I was frustrated at this hotel, not for what it lacked, but for what it could be. Firstly for the positives. The beach location is fantastic. You are steps from the beach with easy access. We watched the sunrise, hung around until sunset and generally enjoyed the little stretch of beach behind the hotel. Secondly the pool area. It is a small pool but the area is lovely. comfortable and well landscaped, it was a really pleasant place to lay in the sun. Thirdly, the lobby is gorgeous, well decorated and comfortable to hang in. Now for the frustrating parts. The rooms were damp, drab and uncomfortable. The fold out sofa was horrendous to sleep on. There was room in the suite for another bed and they should have just had one. The balcony was unusable as it looked right at a noisy air con unit from the building next door. The hotel needs to get better at the little things that can make you overlook shoddy decor, but alas this was also not up to standard. There was no coffee in the room when we arrived, so none in the morning. Staff told me I had to wait until the staff arrived in the morning to get some. The safe didn't work and the aircon unit leaked large amounts of water on the floor. One toilet blocked, and the other toilet ran water into the bath every time it flushed. When we reported the issues we got a luke warm response. The restaurant staff were rude, and the menu was average. If you stay down this end of Miami Beach, be aware there are limited places to eat. This hotel has the potential to be a fantastic low cost hotel, it's not hard, just get the little things right." }, { "user_review_posted": 61, "user_total_helpful_votes": 91, "expertise": 0.007132223795905001, "user_cities_visited": 41, "review_days": 0.284227820372398, "helpful_class": 1, "review_text": "Brilliant position on the beach BUT rooms disappointing.. Walking down the hallway is very musty and in rooms.. Can't open windows, bathroom cannot fit 2 average sized people in..The hotel surrounds and entrance are fantastic but unfortunately that's where it ends.. Well overpriced and doesn't deliver..There is one small pool for such a large complex.. No adult pool so swimming with screaming kids is not pleasant.. Not enough lounge chairs for the amount of people..Overall stay somewhere else.. Plenty to choose from in the area.." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.8346111719605691, "helpful_class": 0, "review_text": "We stayed here for the RE/MAX conference. It is. my 2nd time staying at the Skylofts. I stay here because of the cleanliness, staff service and air quality. We are here for 3-5 days at a time and my allergies are quite bad with the smoke and air quality of the hotel casino and rooms. There's been no problems due to the smoke free floor and room cleanliness. Staff is wonderful and great concierge service that is worth every bit for my business trip! I will see you again at the next conference." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7508214676889371, "helpful_class": 0, "review_text": "Please guys , u have a beautiful locality and good environment, please have a swimming pool and please offer some more items in breakfast brunches which u guys are providing complimentary, no water melon juice was there as well" }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 9, "review_days": 0.513691128148959, "helpful_class": 0, "review_text": "Stayed here for a 3-night work trip. Close to metro and right next to great grocery store. Lots of quick-eat places close by, but no real nice sit-down locations close by. Starbucks across the street. Room was quite roomy and very quiet. Room was well kept but some minor house-keeping issues in the hallways. What set this hotel apart for me was the amazing staff! Seriously. Everyone was great, kind, and helpful. Valet got my car AND put my luggage in it while I ran to get morning coffee. Hotel also has nice outdoor patio area. I would stay here again." }, { "user_review_posted": 38, "user_total_helpful_votes": 53, "expertise": 0.006660975510607001, "user_cities_visited": 43, "review_days": 0.32858707557502703, "helpful_class": 1, "review_text": "We have been lucky to stay at a lot of very nice hotels in tropical places, and I'd like to add the Waikiki Beach Marriott to the list of wonderful stays! The customer service was exceptional, from the managers, Jesse, Stephen, and Chi, to the workers at the hotel. The staff went above and beyond to accommodate our wishes. We stayed in a Junior Suite with wonderful windows on multiple sides. The decor is fairly minimal in nature, but it was very tasteful, and didn't feel old or worn out in any way (and we are hotel snobs). The ABC store on the ground level was super helpful for anything that we might need during our stay, including drinks/food/souvenirs/water toys. The location of the hotel is perfect if you have small kids. The location is across the street from the beach (but it takes 2 seconds to get there), and there is a rock wall about 20 yards into the ocean. The beautiful part about the rock wall is that you don't have to worry about the waves being too much for the kids to handle. It is super calm, beautiful water, in front of the wall, and there are umbrellas to rent there ($25/hour or so) for shade. Lots of room in the water... we never felt crowded, and we were there in high season. One of the nice features of the resort fee that we paid was unlimited dvd rentals. All the rooms have dvd players. We used this multiple times at night with the kids. Cool idea! There is an Enterprise Car Rental location in the lobby, which I used and was super convenient, although expensive per day, compared to the lower 48 state car rental places. $75/day for an Economy car. The breakfast buffet was very good too. All in all, a great stay. We debated the Hilton (not the Village), but the Hilton was a block farther away from the ocean, and we wanted to be closer to the water. One nice touch I might suggest for the hotel, is that for a lot of nice properties in the Caribbean, they offer guests a glass of champagne and a wet wash cloth for refreshment upon arrival. I know this property is not an all-inclusive, but it would be a great touch :) Tiki's is next door (great food/drinks), and it is a short walk to Duke's Waikiki/main shopping downtown as well. I highly recommend this property!" }, { "user_review_posted": 18, "user_total_helpful_votes": 5, "expertise": 0.001238245859232, "user_cities_visited": 42, "review_days": 0.5569550930996711, "helpful_class": 1, "review_text": "+ Near fremont street and hotel was clean.- Prepaid a premium room and gave me the standard. Double charged me on resort fee and tax.Be sure to check your invoice before leaving.Not so happy with customer service." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.5881708652792991, "helpful_class": 1, "review_text": "We enjoyed our stay here- it was a huge splurge for us and I spent a lot of time researching each room on this site and a few others. Service was outstanding, the view was breathtaking and the bed was sooo comfortable. However, be sure if you are offered an upgrade for additional $ that you are still getting the original amenities you expected. Our room\u2019s view was even better with the upgrade but now we onlly had a chair instead of a couch and no view from the bathroom. I wish I had known this. Also, I don\u2019t think that all of the rooms have bathtub views. So ask if this is important." }, { "user_review_posted": 47, "user_total_helpful_votes": 13, "expertise": 0.0012325072013630001, "user_cities_visited": 130, "review_days": 0.406352683461117, "helpful_class": 0, "review_text": "This is a very attractive tower in downtown Chicago. It's a mixed residential/hotel building. Architects can't but wonder what the voluptuous sensuality of the building's shape means (other than the foam of waves) for the spaces inside. That's why it's a little disappointing that it actually means nothing. The rooms are quite conventional and, depending on whether or not the exterior shape of the building provides you with a balcony, there's nothing especial to them. It seems corner rooms do have the double view condition that makes them more attractive. It is a nice hotel building though, especially compared to the more conventional hotel towers everywhere else. If concerned about sustainability and energy efficiency, you should check the building's thermal performance googling \"thermal bridge\" on the internet.Having said that, again nothing in which other common buildings in Chicago do much better. The hotel is very well located close to the riverwalk and several other area attractions (Marina City, Millenium Park, Chicago Tribune Tower, Mies van der Rohe's 860 880 Lake Shore Drive. Federal Building, Hancock Tower, etc.) and close to the metro to visit other places of interest (ITT Crown Hall, Roby House, Willis -old Sears- Tower, etc.), and other architectural attractions. After all, what's more important to do in Chicago?" }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.471522453450164, "helpful_class": 1, "review_text": "We have stayed here a number of times and it's always a great stay! The staff are great, especially the boys on the door (Tor & co.) - super friendly and always there to help! The rooms are well kept and housekeeping will clean at any time of day. The breakfast is very good with a wide variety, and the hotel is in a great location, close to Terminal 21 and the Skytrain. Overall a great place for any kind of trip to BKK! We won't go anywhere else :-)" }, { "user_review_posted": 35, "user_total_helpful_votes": 23, "expertise": 0.003080027111804, "user_cities_visited": 87, "review_days": 0.525739320920043, "helpful_class": 1, "review_text": "Recently stayed again (8.16.17 thru 8.18.17) at the Sukhothai Bangkok, and as soon as you enter their private driveway and enter through the front glass doors of the hotel... it is total satisfaction!The refinement of the hotel and most importantly the staff is noteworthy. Their high level of professionalism and attentiveness is very genuine. Additionally the concierge, Mr. Toom was equally very accommodating and extremely helpful. I had the opportunity to stay at some of the other 5 star establishments- who may also be known for their quality; but The Sukhothai beats them all- from the silk lined walls in the guest room, the huge double sink bathroom, with soaking tube, the elegantly appointed rooms, and etc, etc.In closing, again what I appreciate most of all is this establishment's unpretentiousness- definitely for the discerning traveler who appreciates the finer things!!!!!" }, { "user_review_posted": 83, "user_total_helpful_votes": 147, "expertise": 0.008488106680279, "user_cities_visited": 37, "review_days": 0.16648411829134702, "helpful_class": 1, "review_text": "On business in SF for two nights, chose the Marriott Union Square for its central location and was glad I did. Went to locations in Financial District, Embarcadero/South of Market, and Civic Center -- and I walked to all in this very walkable city. Also right next to cable car and close to BART and shopping for everything. Sears Fine Foods, an SF landmark, is right across the street and SF Chinatown, the oldest in the US, is just a couple blocks away. Stayed on the concierge level with a great view of the city, from the Bay Bridge to beyond the dome of City hall. Service was excellent by staff who were friendly and eager to please. Excellent concierge lounge as well, a nice perk for Marriott Gold and Platinums. A great choice for visitors and business stays alike." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 42, "review_days": 0.30339539978094104, "helpful_class": 0, "review_text": "We only had one night at the hotel after we decided to add a day to our vacation, we selected the Holiday Inn for its location and price, I am a IHG member also so this was also a factor on our choice..We had zero complaints and can only give praise to the staff on not only very courteous on reception but in and around the building..The room (509) was excellent and it even had a separate sitting area so we could watch TV and talk whilst our daughter was sleeping in the other room - the view was pretty non existent but we knew this in advance.After walking around all day we actually decided to eat at the hotel - we do not normally eat within the hotels we stay in as we normally find them over priced and not up to standard however the food we had was beautiful...If we visit again I would not hesitate in staying at this hotel - perfect for walking to all the sites and museums." }, { "user_review_posted": 27, "user_total_helpful_votes": 48, "expertise": 0.008520602694717001, "user_cities_visited": 117, "review_days": 0.274917853231106, "helpful_class": 1, "review_text": "Upgraded to a Jr Suite on arrival - that set the tone for a fabulous four-night stay at the Huntington. The reviewer may be a little biased by this perk, but I have to say, this property really did far exceed my expectations. I've stayed in SF many times, but this was the first time on top of Nob Hill. I thought this location would be inconvenient for us since we like to walk everywhere. But really we found it was a pleasure getting around from the Huntington. If you're feeling touristy the cablecars are a fun and convenient way to get around, and there's a stop just outside the front door of this hotel. Frankly I would think having a car on a visit to SF would be nothing but a pain. Skip the rental fare and just take the Bart into town from the airport and splurge on an Uber from the Market Street stop. Our room was elegant and the bed super comfy, the bathroom very clean and spacious, and there were lovely views of the bay. Concierge and desk staff were always cheerful and helpful. I am not usually a fan of hotel restaurants but the bar in the restaurant downstairs is worth a visit for its historical feel and very classic cocktails. You'll pay a premium for the cocktails and they're nothing special, but as I say - worth it for at least one lazy nightcap. :)" }, { "user_review_posted": 86, "user_total_helpful_votes": 64, "expertise": 0.0035026134885260004, "user_cities_visited": 187, "review_days": 0.064622124863088, "helpful_class": 1, "review_text": "I was in Honolulu for business, but still enjoy staying right in Waikiki Beach. This hotel has an incredible location. Right off the beach, and in the middle of everything. You can find tons of stores and restaurants nearby. There are also lots of beautiful walks to be had in many directions from the hotel. The hotel lobby, restaurant, and bar are all open air to the pool area and very upscale. One aspect that I loved was that parking was included in the $25 resort fee. Many other hotels in the area charge for both, $25/day resort fee AND $30/day parking. And I found the staff to be incredibly friendly and helpful.As has been said earlier, the rooms are a bit small, old and dated. There is nothing really wrong with them and I found mine to be very clean. It was fine for me, but it's not going to impress. However, the bed was incredibly comfortable, the flat screen TV had lots of channels, the included Wifi was fast and reliable, and the room had a minifridge. Try to get a high floor with an ocean view if possible, it is amazing. I was only on the 12th floor and my view was still pretty great.I was given a discounted breakfast buffet and while not huge or elaborate, it had a lot of great options. Since the restaurant is open to the pool area, it does make for a very nice Hawaiian breakfast experience. I wouldn't pay the full $25 for it, but if you can get it included in the room, it's really nice.Overall, even with the dated rooms, this is a very nice hotel with an incredible location and I would have no problem staying here again." }, { "user_review_posted": 18, "user_total_helpful_votes": 16, "expertise": 0.004205131977392001, "user_cities_visited": 8, "review_days": 0.10405257393209201, "helpful_class": 2, "review_text": "If you are traveling to Oahu this is the place to stay. Rooms are spacious and very clean. The beds are some of the most comfortable I've ever slept in. The bathroom had two sinks and lots of room to store your cloths and other items in. The maids were always on the floor, so you could always have a clean room. Don't worry if you have a late flight, because they have an amazing hospitality room with drinks, a shower, and changing rooms. It's an added bonus. We had a great time at the Kahala and highly recommend it." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.345564074479737, "helpful_class": 1, "review_text": "Great Hotel with a pool at the roof. The food is also great and the employees are very friendly!You can also swim at the roof and the pool is very Nice. You also have a few over the city Bangkok. The city Bangkok is also great!" }, { "user_review_posted": 66, "user_total_helpful_votes": 52, "expertise": 0.0037147375776960005, "user_cities_visited": 17, "review_days": 0.30832420591456705, "helpful_class": 1, "review_text": "This is my second stay at the Avani Atrium, and both stays have been most enjoyable.Though the hotel is busy, there's always a friendly member of staff close by to lend a hand. Fast and free WIFI.First stay last month was on the 14th floor (room 1433) in a beautifully-renovated room. Second stay was on the 20th floor (room 2002) which is a gorgeous corner room with huge bathroom and jacuzzi with views over one of the local canals (klongs).I was very kindly upgraded to this high-end room after the hotel messed-up regarding my late-night arrival 2 nights ago, when I was given a room which hadn't been made up. Anyway, the diligent night manager behind the receptionist desk, Mr Sippapas, quickly put a smile back on my tired face by upgrading me to this excellent corner unit--for which I thank him.As others have pointed out, the hotel is not on the touristy Sukhumvit or Silom roads, but the hotel lays on a free mini-bus service 3 times a day to those places if that's what your looking for. More importantly, the hotel is just a 10 minute walk to Makkasaan airport rail link station, and if you're really adventurous, there's the prasanmit boat pier only a 6 or 7 minute walk away, where you can hop on a public river bus which will whisk you downtown in less than 12 minutes for the measly sum of 10 baht.It's the best deal in town." }, { "user_review_posted": 140, "user_total_helpful_votes": 261, "expertise": 0.008940590469885, "user_cities_visited": 272, "review_days": 0.700438116100766, "helpful_class": 0, "review_text": "This hotel is a typical new hotel in Bangkok with all the \"basics\"- modern decor, friendly staff, a swimming pool, a wide mini bar selection and a restaurant. However, given the keen competition in Bangkok in which hotels all work for the extra mile to impress guests, this hotel fails to impress me in the details.Firstly, while slippers were provided in the room, one pair showed signs of being worn with little grey smudges found on them. The fact that they were not wrapped in plastic bags adds to the dubiousness.Secondly, rooms were on the small side despite we already had a king's bed room. Given the price I paid, I could have easily booked a studio with kitchenette or a one bedroom apartment in other hotels.Thirdly, perhaps due to the design of the hotel, it was very easy to hear guests arriving by elevator in the middle of the night. Some guests were also very loud and noisy.In terms of location, this hotel is within walkable distance to BTS and MRT stations. It is also very near to the Silom night market. However, my personal preference remains to be the Sukumvit area which seems to be more vibrant at night.This hotel is not bad at all, but Bangkok is full of hotels of similar quality with cheaper rate." }, { "user_review_posted": 24, "user_total_helpful_votes": 17, "expertise": 0.0033285519879360003, "user_cities_visited": 11, "review_days": 0.32749178532311, "helpful_class": 0, "review_text": "The lake view rooms overlook the Ohio St Beach & Navy Pier, simply gorgeous! Great walking distance to pretty much everything you'll want to see in Chicago. Super clean, great staff and treated us like VIPs during our 4 night stay. I'll def stay here again." }, { "user_review_posted": 30, "user_total_helpful_votes": 32, "expertise": 0.005068226120857, "user_cities_visited": 18, "review_days": 0.504928806133625, "helpful_class": 0, "review_text": "Everything about this hotel experience is outstanding. The room was spacious and modern with most comfortable bed and perfect bathroom and amenities. The location is also amazing being a few steps away from the White House and close to many sites and great restaurants. They have an overall amazing and outstanding staff in every department who provide the utmost service and are very pleasant and helpful. It is,this kind of experience that makes guests want to go back. Thank you Hay-Adams for making us feel So very welcome and at home." }, { "user_review_posted": 97, "user_total_helpful_votes": 42, "expertise": 0.0019917848826820003, "user_cities_visited": 111, "review_days": 0.269441401971522, "helpful_class": 0, "review_text": "I like the main drag in Honolulu but prefer to stay away from the crowds and noise. The Hilton Waikiki Beach is better than Hilton Hawaiian Village. Again less noise and crowds but still Hilton quality.Very short walk to the beach and Kuhio has restaurants as well.We had a delicious breakfast at Max 24/7 too." }, { "user_review_posted": 43, "user_total_helpful_votes": 13, "expertise": 0.0013574231028790002, "user_cities_visited": 174, "review_days": 0.36911281489594705, "helpful_class": 0, "review_text": "Booked through Hotwire's secret hotel scheme for a 2 night stay.Excellent location just off Union Square about 10 mins easy walk along various uphill gradients from Powell St BART and very close to rental car depots.Friendly and efficient desk staff. The hotel building is obviously quite old and has been tarted up over time I guess. Having said that, the decor is fine and it is a bit quirky with the timber floors etc. Lifts aren't security card operated so any random could in theory gain access to any floor.Bathroom was fine, bed comfortable and room spacious enough. No air con in room. At least the windows opened.Biggest issue (although not a life or death thing!) - no refrigerator.I didn't notice any bothersome noise from within the hotel or from the street outside.Would have no qualms about staying here again." }, { "user_review_posted": 104, "user_total_helpful_votes": 81, "expertise": 0.0036708850015700002, "user_cities_visited": 38, "review_days": 0.9151150054764511, "helpful_class": 0, "review_text": "We booked a family room for 6 nights. Upon arrival check in was quick. Our family room was located on the 32nd floor and over 50 metres of floor space. We had 2 queen beds and a sofa which was used as a bed for our son. Beds were comfortable and bathroom had two sinks. Tea/coffee provided with the fridge deliberately left empty. You cannot buy alcohol from supermarkets in Dubai so plan ahead and make use of fridge. The gym is adequate and clean. The swimming pool is located on the third floor as is the gym and breakfast area. Breakfast does get busy between 9.30am and 10.30am so be prepared to wait a short time. Although this is an international hotel, no pork products available in line with religious customs although alcohol is served. The hotel provides an hourly service to the Dubai Mall located close by for some retail therapy. Taxis are readily available outside the hotel and the Business Bay metro station is a 15 minute walk. My only complaint was dealt with very quickly and to my satisfaction. All staff were friendly and the room was clean." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.8614457831325301, "helpful_class": 0, "review_text": "I could not ask for any additional service or benefits. Next time we go back to Las Vegas I want to stay at Tahiti Village. Everything that I look for in a vacation was provided. The unit was the best I have ever stayed in." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8548740416210291, "helpful_class": 0, "review_text": "The hotel is in a good location. However, my room was somewhat worn and not well maintained. The bathtub took ages to drain and there was smelly liquid just below the opening of the drain. Also, the hallways were noisy at night, and the noise insulation between rooms was not good." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 10, "review_days": 0.22727272727272702, "helpful_class": 2, "review_text": "The staff was very courteous, making sure all our needs were taken care of. The hotel was immaculant, didn't feel, look, or smell like a Vegas hotel!! Our room was gorgeous! Spacious, clean, and amazing view! The beds here were perfect, not waking up with pain or stiffness...not to mention the toiletries provided by hotel were actually 6oz tubes of high quality products!! Definitely will book again for next Vegas trip..." }, { "user_review_posted": 44, "user_total_helpful_votes": 29, "expertise": 0.0030894847180840002, "user_cities_visited": 35, "review_days": 0.357612267250821, "helpful_class": 1, "review_text": "Needed a stopover hotel between a flight from Kona and a very early morning check in at the airport. Paid \u20ac175 room only (approx $196 at time of booking) on the internet.So, what did we get for the money? First off they have a shuttle bus which runs to and from the airport every half hour BUT they only pick up on request by phone, either cell phone or phones in baggage claim area. Had to wait 25 minutes for pick up.The decor in the hotel is a drab yellow and totally uninviting. The bed was comfortable, the bathroom clean and the staff on reception polite and friendly.An hotel of this size should have a restaurant. It does but only on the weekend and Monday. To eat you on other days there is fast food a block away or you can take the shuttle bus which will drop you at a sister hotel where you can eat and charge the bill to your room. You are tied, of course, to the shuttle bus schedule. To return to your hotel you have to wait for that hotel's shuttle bus to take you back. This arrangement is annoyingly inconvenient, obviously done to cut costs and not for the convenience of the customer.Our room was on the eighth floor, level with the flyover on the Nimitz Highway and the windows are not double glazed so the noise level was high at all times.Whilst the hotel is very expensive for what it offers, there is no real choice on the airport and taking a shuttle to Waikiki hotels, which can be cheaper, brings the cost back up as well as the extra travel time." }, { "user_review_posted": 73, "user_total_helpful_votes": 23, "expertise": 0.001419288723229, "user_cities_visited": 22, "review_days": 0.756845564074479, "helpful_class": 1, "review_text": "Very inviting staff. The hotel is very clean with modern rooms and decor. The staff was extra friendly from the security guards to the front desk. The valet parking is $60 per day with unlimited exits. It's easier to just pay it if you're going to use your car.There was a mix up with the billing but Jeff Brainard and Adreanna Hampton worked with vigor to rectify the situation.The room service food from the restaurant was delicious and the server was excellent. I definitely will stay here again. Oh and the top floor pool and bar was also fun. I highly recommend...." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.9676889375684551, "helpful_class": 2, "review_text": "Have stayed at Jumeirah Beach Hotel many times before. Unlikely to stay there again. In my opinion, the renovation works haven't improved the hotel. There are fewer restaurants and the hotel has lost its family charm. There is building work going on 24 hours a day - actually not building works but major construction works. We could hear the machinery from our room on the 10th floor." }, { "user_review_posted": 51, "user_total_helpful_votes": 23, "expertise": 0.0020791280210630003, "user_cities_visited": 30, "review_days": 0.075027382256297, "helpful_class": 0, "review_text": "I was in DC for business and decided to try a different hotel than my usual as the meeting was near Dupont Circle.The hotel has a good charm about it with friendly staff, nice rick and comfortable decor in the rooms and public areas. The location is ideal being a short walk to the subway and the restaurants and bars around Dupont Circle as well as a scenic jog to the monuments.The rooms don't have basic wifi which was a serious downside when you're trying to work and on a budget (I work for a non-profit). You can buy wifi at $12 a day which is extortionate. The lobby had wifi, but it's not the ideal place to catch up on work.I did enjoy the location, but for a business trip I would probably look elsewhere in DC. There are plenty of options." }, { "user_review_posted": 72, "user_total_helpful_votes": 46, "expertise": 0.0029914058381450004, "user_cities_visited": 32, "review_days": 0.34118291347207, "helpful_class": 0, "review_text": "The Shanghai Mansion does a good job of recreating ye olde worlde charm of China of old. The rooms are very tastefully decorated and comfortable, if a little dim. Most do not have a window and although there are modern LEDs, at least one decent reading light would have been a bonus. Well located for the sights of Chinatown and with so many good restaurants around I don't know why you'd eat at the hotel. The 2 for 1 happy hour cocktails looked a good deal, otherwise grab a beer from the nearby 7-11 and find a quiet spot overlooking the atrium.Staff very friendly and attentive and the Metro station is a short walk away (perhaps worth considering a tuk-tuk if you have luggage)." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.267250821467688, "helpful_class": 0, "review_text": "this is a great little hotel in the heart of San Francisco close to shops and transportation to all the sites. It was great find! The room was large, clean and quiet with wonderful amenities. The Hotel staff was very helpful and friendly." }, { "user_review_posted": 6, "user_total_helpful_votes": 9, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.059145673603504006, "helpful_class": 1, "review_text": "Having worked in the 4 & 5 * Hotel Industry for over 18 years I am a little fussy when staying in hotels however I cannot say how amazing The Carlton Hotel is ... The customer service is the best I have ever experienced and the hotel is a true Gem in San Francisco... Don't book anywhere else I wish we could rate it higher than a 5!......This was our 2nd visit to The Carlton Hotel and we can highly recommend this hotel the location is great for all locations you can walk to Fishermans Wharf & Union Square and the Cable Cars are also close. It maybe on the edge of the Tenderloin however we never experienced any issues with this you can easily go in the other direction to get around the Tenderloin or just get a Cab which to most central locations will cost around $7 -10.ALL THE STAFF at The Carlton are truly amazing and make it a pleasure to stay nothing is too much trouble and their local knowledge is fabulous! It really is like a home from home feeling, the warm lounge area with lovely log fire, comfortable sofas and a lovely glass of wine offered every evening. Emelie and all the team on reception have made both our stays at The Carlton the best and we cannot wait to return.The bedrooms are to a 5* standard and so comfortable superbly decorated and all individual with great views of this wonderful city.We are counting the months down till we can return to our \"2nd Home\" which is yes you guessed The Carlton Hotel!Dont delay ... Book today!" }, { "user_review_posted": 33, "user_total_helpful_votes": 57, "expertise": 0.008275405494869001, "user_cities_visited": 33, "review_days": 0.349945235487404, "helpful_class": 2, "review_text": "We stayed for seven nights in the Mailani Tower. Overall, we call this a four star experience. Here are some of the highlights: the hotel has a stunning location and garden. The gardens create a sanctuary that makes you feel some of the old history and serenity that once was Waikiki. The original building is all open air with historic furnishings and artwork. The check in was fast and pleasant with a traditional lei greeting. The room was standard for a four star property (smallish room and bathroom) with some five star amenities like bidet and nice toiletry products. The Mailani Tower has morning breakfast that is very basic and evening wine and beer with light snacks. The evening can be very busy and on multiple occasions we could not find a seat. The Mai Tai bar does a great job with cocktails and they are of very good quality. The view from the bar at night is awesome. Turndown service in the evening is timely and it is great to get fresh towels and chocolates.Some things that disappointed me and made me put this in the four star category: when the occupancy is high at the hotel service around the pool significantly degrades. There are about 60 chairs by the pool and there was only one server for all the those filled chairs. I felt sorry for the server. This is a management issue cutting corners to maximize profit at the expense of guest satisfaction. Another example of how service drops off during busy occupancy is the pool bathroom was constantly in need of cleaning. With that many people using it during the day, it need attention much more frequently than was evident. Housekeeping was inconsistent. One some days we would receive a full complement of towels, toiletries and refresh of coffee products on other days (I think the housekeepers cart was running low and he/she did not want to restock their cart) we would be short towels and other items. The biggest thing I noticed was average to good customer service but no real warm, caring, smiling, joking engagement from the staff. We make it a habit to introduce our selves to all of servers and remembering their names and using their names to ask for things, not one member of the staff (despite multiple engagements) ever remember our name or used it in greeting us during the seven days. Also, there was a distinct lack of management walking around checking in with guests about their stay and how things were going. These types of personal interactions from management and staff are a hallmark of a five star experience.Bottom line, I would recommend this historic property, but go in with the expectations that if the hotel is very full the service levels diminish and the staff are kind but with out that extra warmth and Aloha Spirit.Please PM me if you want a link to video of the hotel or would like me answer questions." }, { "user_review_posted": 59, "user_total_helpful_votes": 29, "expertise": 0.002275970279605, "user_cities_visited": 15, "review_days": 0.444687842278203, "helpful_class": 1, "review_text": "My wife and I visit San Francisco often -- three or four times a year -- and always stay at the Omni. Why? Partly because it is just excellent. But there are numerous excellent hotels to choose from. So why the Omni? Because the staff there make us feel at home! When we arrive, the bellmen greet us by name, and make sure we are quickly escorted to our room, that our luggage is suitably placed in our room, that we are provided with amenities such as ice, water, an extra rack for our luggage, newspapers, wifi, and the like. As members of the Omni's Select Guest program we are often given upgraded rooms and provided in-room breakfast and beverages at minimal cost, along with early arrival and late check-out privileges, when available, and free wifi. Often this is accompanied by a late afternoon snack of special cheeses and fruits. These particular amenities are for Select Guests. But even without them we are made to feel special and welcome by the staff. And it's the staff that makes Omni seem more special by far than other upscale hotels where we have stayed.As some other reviews have stated, all this is not cheap. But in our opinion is it most certainly worth every penny. The more often you stay at the Omni in San Francisco, especially if you join their Select Guest program, the more certainly will the staff come to treat you like family. We have never experienced this elsewhere. The Omni San Francisco is an incredible gem that has to be experienced to be fully appreciated. Try it." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.06790799561883801, "helpful_class": 0, "review_text": "The hotel has a cool vibe and everyone we encountered was great. The location was perfect. The train is less than a block away making it easy to get to from the airport. Breakfast in the bakery was yummy!" }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 6, "review_days": 0.45564074479737104, "helpful_class": 1, "review_text": "This was our 5th visit to Waikiki and our 1st stay here. I was a little apprehensive after reading some of the reviews ; however, this place proved to be a fabulous choice. It is in a very central location and the staff were most obliging. We had a fantastic view for our first 5 days ( paid for high tower) however the view was also pretty good when we returned for the day before we flew out later that night." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 56, "review_days": 0.171960569550931, "helpful_class": 0, "review_text": "Stayed 4 nights. Rooms were comfortable but I had issues with the sink and lighting. The lights only worked for half the room and the sink had a blocked drain. Both issues fixed and complimentary water provided in return. Hotel resources were stretched due to Oracle event. Overall an average stay in an expensive hotel. Location is very good and central. The best part of the stay was the lovely weather in SF." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 8, "review_days": 0.22289156626506001, "helpful_class": 0, "review_text": "We found all of the staff in this hotel extremely helpful and pleasant. We wanted a Bangkok street food experience and this is absolutely the place to do it from.Despite being right in the centre of the strip our room was perfectly quiet and very comfortable, we had the glamorous 4 poster beds! The breakfast was wonderful with continental and Thai options. Come 6pm the street outside is lined on both sides with the most amazing food vendors mostly specialising in one specific dish. The reception team were great in helping us with translations and guidance and recommendations.Our only issue, which is not the hotels fault by any means, is that the traffic in Chinatown particularly in the afternoon and evening is incredible and it is very difficult to get any taxi driver to bring you here. This wouldn't however stop us from returning, just make sure that you've got your walking shoes on!" }, { "user_review_posted": 112, "user_total_helpful_votes": 32, "expertise": 0.001276776847779, "user_cities_visited": 49, "review_days": 0.5317634173055861, "helpful_class": 0, "review_text": "We were on week 3 of a 4 week holiday, we were travelling with 2 teenagers. The room had been booked for around a year. After a long day travelling we were told the people who were in the room the previous night wanted to extend their stay so there was no room available to fit us in. Eventually we got a double bed and roll out beds but had no room for our suitcases! We were offered a $100 to spend in the restaurant as compensation, my wife was distraught. To add insult to injury we then found the restaurant was closed and we had to eat at the bar with a limited menu (I have attached a picture of menu and it's limited choice!)We did get moved to a bigger room after night 1 to fit the whole family, only to find the windows were old and kept out no noise from the road outside. As you can see from the pictures the room was old and run down, the bathroom plug was all corroded, the door frame was loose and there were bleach marks on the carpet.Genuinely gutted aver the whole experience. One to avoid in our opinion." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.701533406352683, "helpful_class": 1, "review_text": "The Downtown Grand Hotel is a place that has a modern look, and has that Southern Hospitality. I talked with Vanessa who is Night Manager she's takes pride providing excellent customer service, Morgan he is at the front desk greet you with a smile to ensure that your stay and room is comfortable. Along with Fadiah at the front desk prides herself with fast service.Thanks Daniel for a great meal, head chief. The other Daniel and Paul who made sure my room service was fast, and good. Berry the Bellman knows Vegas, which rooms for the views and quick access for the pool on the roof. Vanessa and the staff of The Grand Hotel thank you for reminding me great Customer service still exists." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.9227820372398681, "helpful_class": 0, "review_text": "Staff very nice and helpful, quick to help. High quality clean room. Great full kitchen. Breakfast is hot and several choices, average quality. Only a few blocks to walk to subway station. Make sure you look at the hotels actual website to book as they have some special rates that can included parking occasionally. Parking was the only thing that was hard. No self park at all only valet (very nice staff that do a good job) but only 1 car can get there at a time as there is no parking lot or drop off lane, only a 1 car length entry area into the parking garage. If more then 1 car arrives at a time there is no where for the second car to go. This of course is not the hotel's fault and they do the best with what they have. This is just something to be aware of. Also using the Hilton honors app to use my phone as the key to open the door is really nice!" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.527382256297918, "helpful_class": 1, "review_text": "Made a non-cancel reservation. But had to cancel. They gave me 90 days to re-book. GREAT. Got free parking package. GREAT. When I arrived the doorman opened the car door, but failed to hold it and it hit my leg. Hurt for hours. NOT GOOD. The room was clean with a view looking south in the tower. GOOD. The view looking North was better, but OK. The coffee maker was broken. DAM. I asked for the Chronicle to be delivered in the AM when I checked in. They said maybe. It wasn't TOO BAD. They said use the tablet for news. Didn't work, called the conseige and he said we (the Hotel) forgot to turn your tablet on NOT GOOD. I mentioned the broken coffee maker and they said we'll send up another. Didn't wish to wait. FORGET IT . Checked out the in room dining for sweet role and coffee. Continential breakfast was $22. TOO EXPENSIVE at that point decided to check out. Went to Peet's coffee for a great strong cup of coffee and a sweet role for $6.00. Advise: watch the doorman, don't expect a paper, don't expect the coffee marker or tablet to work. Avoid the $22 in room continetial breakfast go to a Peet's or a Starbucks. Ask for a room in the tower with a view looking North.There you have it....The GREAT, GOOD, NOT GOOD." }, { "user_review_posted": 151, "user_total_helpful_votes": 53, "expertise": 0.0015937006078860002, "user_cities_visited": 102, "review_days": 0.9572836801752461, "helpful_class": 0, "review_text": "We came for a medical meeting at Moscone and this was the official hotel. We paid 400 a night plus 40 for an \u201cupgrade\u201d but room was average, very dusty. Hotel restaurant was surprisingly good. Hotel charges 12.50 per package delivered to guests, very overpriced for a small box or envelope." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7283680175246441, "helpful_class": 0, "review_text": "Will return again next time. Clean, nice smiling staff that greet you every time. very good and professional hotel staff. Good breakfast. Only issue is sometimes not all of the tv channel can be loaded but not a big deal. Definitely worth the stay no regrets." }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 79, "review_days": 0.270536692223439, "helpful_class": 0, "review_text": "I have stayed here a few times for work a few times now. Always a welcoming reception and a bit of a home from home. Thanks to Charity on reception for sorting me a great room for this stay !!Will be back soon." }, { "user_review_posted": 16, "user_total_helpful_votes": 11, "expertise": 0.0032274081429990004, "user_cities_visited": 9, "review_days": 0.526286966046002, "helpful_class": 1, "review_text": "Worst stay of Hawaii. We arrived greeted with beautiful Lei's (best part of the whole stay). Considering the amount I paid for this hotel and the reviews I expected far better. I personally called 1 week prior to check-in to upgrade to the tower rooms with a view of the ocean. The check-in staff (Glenn) stated the \"upgraded room\" was only available with a king sized bed even though I had reserved a double bed as we are grown women (I don't appreciate not being informed prior to arrival). Glenn proceeded to state that \"children are sleeping on the floor\" in some rooms because they are \"so busy.\" If this is the case, why overbook? Money grabbers! Glenn also stated that the \"price\" for upgrade we were given was a special price and usually amounts to $700 extra. I don't think he realised this is actually what we were quoted and expected to pay. While we were checking in, I overheard two seperate families complaining about the service, rooms and quality of the stay. Glenn offered to change us to our original booking in the historic room but did not state the upgrade fee would be waived nor any option for a cot bed to be placed in the room. We arrived into the room to find it tiny. TINY. The \"upgraded room\" (extra $700 for the stay) consisted of a king bed. One chair, a bench for the TV with a small desk. An iPad that had details of the hotel. Free wifi -unlimited data usage (best thing about Hawaii, most hotels offer this!), a fair sized bathroom, tiny bath, poor water pressure and a shower with extreme temperatures ranging from scalding to freezing. the view was phenomenal, it viewed straight onto the air conditioning vents!!! So lucky to get a small glimpse of the beach and listen to children screaming. To get a TV guide you will have to pay $1.50 for the luxury on your phone. You will also hear the lovely guests above and next door with every step and move of a chair. The \"continental breakfast\" in the tower consists of small quiches, rice, soup and fruit. Focused primarily on Asian culture. Orange juice, water and a coffee machine. Hardly worth $700 extra. The round sized pool is barely enough for a stroke each way with many children playing. The beach umbrellas cost $40 USD per day and require day before booking as they sell out quick! The hor d'oeuvres was lettuce, celery, carrot, soup, wine and beer. Noticing none of the benefits of the upgrade was suited to our taste we approached the check in desk asking to downgrade to the original booking. The lovely receptionist behind the counter was very helpful (one of the very few!) assisted us to move into a historic room with TWIN BEDS! We arrived to the 3rd floor of the historic section to find a spacious room with beautiful vintage decor. The bathroom is small but price to pay for somewhere to put your luggage without tripping over it. The bar fridge is small no matter what room you stay in. The historic room also has a fan which makes the room much cooler and avoids the stuffiness of the tower rooms. Housekeeping can arrive from 2pm onwards so be sure to state preference for early housekeeping if you want to change before dinner or afternoon outings. The bakery voucher is ok. The buffet breakfast is great. Offers hot options, cereal, sweets and fruit. Serving staff are very friendly and helpful! The bar staff at Mai Tai are surely and unhelpful who expect a tip and often leave before you finish stating your order. We dined at Azure on our last night. We ordered the $98 USD 5 course tasting menu. It tasted foul. The meat was tough with gristle, portion sizes were as big as 50cent piece and expect a suggestion tip of $40USD. Seriously? There was barely options for non-alcoholic beverages. The raspberry non alcoholic drink we ordered cost $8USD was so sour we could barely drink it. Worst decision coming here. Don't forget every Tuesday and Thursday night the Moana Surfrider play \"pool\" music so loud we could hear it and feel the vibrations in the historic room. We called the front desk who were unaware of any noise disturbances. Security advised us this is a normal occurrence and ends at roughly 930pm. Avoid sleeping early." }, { "user_review_posted": 256, "user_total_helpful_votes": 591, "expertise": 0.011097663577181002, "user_cities_visited": 143, "review_days": 0.28368017524644, "helpful_class": 2, "review_text": "We just returned from the Four Seasons San Francisco. It is hard to imagine a hotel that is so PERFECT! But the Four Seasons San Francisco is just that.For the moment you arrive, the front desk reception checks you in with such ease. It is their attitude and professionalism that sets them apart. Chris at the front desk is a pure delight! He always makes us feel so special.We were in a Four Seasons Executive Suite. The suite is huge with a fabulous bed that is so comfortable with the finest luxurious linens. There is more storage than we could ever use. The suite has 2 large flat screen televisions. The bathroom is stunning with a great shower and a large soaking tub.The housekeeping staff is so accommodating with any request. When I call them up on the phone, they greet you by name. They are always cheerful and will do anything to make you happy!We had breakfast every morning in the beautiful MKT Restaurant. The food is delicious! Sean was our waiter for most of the days. He was attentive and a fabulous waiter. Miko and Abimael also waited on us and were lovely. Jackie the hostess, always greeted us with a smile!We had dinner one night at the MKT Restaurant. Our waiter Luis was exceptional! My husband said the fish he ordered was the best fish he has ever eaten! The dinner menu is innovative and the food was wonderful!The bar at the hotel is a beautiful space with great drinks and munchies!The hotel has a great professional concierge staff that is so knowledgeable. Courtney helped us and was charming!Four Seasons Hotels are dedicated to the highest of standards. They hire the best of the best, employees who are dedicated and committed and inspired to deliver great service. We always know when we stay at a Four Seasons hotel the standards will always be of the highest level. That is why my husband and I love staying at any Four Seasons all over the world! They really have redefined luxury!We had the pleasure of meeting the Hotel Manager, Mark Bingle. We felt his priority was to make sure we were having a wonderful stay. Every time we saw him he greeted us and made us feel like royalty! The Four Seasons San Francisco is lucky to have such a wonderful person. We also had the pleasure to meet the Director of Rooms- Chiko Kitaoka. She was such a lovely person and we enjoyed our conversations with her.Great attitudes, professionalism and magnificent service does not just happen. It takes great Managers to train their staff to always make their guests feel so welcoming and special.It always amazes us how every staff member at this hotel are so cheerful and wonderful!We look forward to returning to the Four Seasons Hotel. If you are looking for the finest 5 star hotel in San Francisco then the Four Seasons is for you!" }, { "user_review_posted": 57, "user_total_helpful_votes": 18, "expertise": 0.0014227890149070002, "user_cities_visited": 40, "review_days": 0.467141292442497, "helpful_class": 0, "review_text": "Although I generally like staying at Hyatt Place hotels, this particularly property was not that impressive. The common areas were not that clean and smelled a bit too much like baby powder. I heard a lot of noises in the hallway from staff cleaners, the blinds were difficult to operate, the A/C was also very noisy, and the coffee maker was a bit odd to use. I also had some issues in check-in in terms of my room request but this was resolved after asking another desk officer later. The bellhops and cleaning staff were great. Breakfast was good in terms of variety but relatively unpleasant in terms of atmosphere. It was cramped and loud with TVs on, a bit of rush for food, and limited hours for the buffet such that we had to rush down before showering to make sure we had time to eat! The location is really very good for DC, but for the rate they are charging there may well be other options equally good and convenient in this price category. Did not use the gym but we did use the rooftop bar one night. The service was slow and it was expensive but there was nice live music going on and it was festive. Wifi worked perfectly. I guess this isn't a luxury brand for Hyatt, but again, at the rates they are asking you expected a bit more bang for the buck here." }, { "user_review_posted": 180, "user_total_helpful_votes": 51, "expertise": 0.0012652175512150002, "user_cities_visited": 61, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "I was here for a conference and stayed 6 nights. My room was spotless, Brittney at the front desk was a doll to work with, and the amenities were great. We used the outdoor pool, which also seemed to double for the neighborhood. It wasn't a popular hotel place. The fitness center was gym quality, I used it every day. The drink prices at the bar were a bit much even for a hotel. It is a block up the hill from the metro and about $14 for Uber or $24 for a cab from the airport. The zoo is basically across the street. The neighborhood has some great restaurants." }, { "user_review_posted": 83, "user_total_helpful_votes": 41, "expertise": 0.0022878671255690004, "user_cities_visited": 64, "review_days": 0.029572836801752003, "helpful_class": 0, "review_text": "We're two days into our three-day stay at the Grand Chateau and everything has been perfect. We snagged a good rate ($118) by timing our visit to avoid hordes of convention-goers. We upgraded to a larger one-bedroom \"villa\" from a smaller studio and are glad we did \u2013 the price difference was minimal.Everyone here has been kind and thoughtful. I can't fault anything. The check-in was quick and painless, we got two room keys without asking, the unit has every comfort as well as plenty of space, the air conditioning works, we have a nice view of the Strip, and the kitchen is fully equipped. It even has a clothes washer-dryer (which we don't intend to use) and a dishwasher (which we do).Location is good, about a long block from the Strip, and when we check out tomorrow, we intend to use the taxi stand at the entrance, and the lobby printer to print our Southwest boarding passes.The Grand Chateau is a time-share property, but they have loads of rooms they rent for occasional guests, and we're completely pleased." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 5, "review_days": 0.37732749178532304, "helpful_class": 1, "review_text": "Stayed here for 4 nights. This hotel is very good value for money; it's pretty much on Union Square so it's very close to local transport, shops & restaurants.Although the building is dated, Management has kept the hotel in great condition. The room was spacious and the complimentary tea, coffee & cookies (at the reception area) were a bonus :)I would definitely stay here again. My tip would be to ask for a high floor room facing the back of the building (less noise!)." }, { "user_review_posted": 15, "user_total_helpful_votes": 2, "expertise": 0.0005369818676670001, "user_cities_visited": 15, "review_days": 0.07995618838992301, "helpful_class": 0, "review_text": "We stayed at this hotel since we had an early morning flight the following day and didn't want to deal with commute traffic. The hotel is convenient to the airport, since one only has to walk in the tunnel to the terminal. So in that regard, it was a good choice. However, it was raining when we arrived in a rental car and we had several pieces of luggage to deal with. We asked if we could park in front of the hotel temporarily, to unload luggage, and were told no problem.. When my husband returned to the car, the employee assumed that we would be having valet parking and was very irritated to find out that was not the case. When we arrived at the room, it was disgusting! There was peeling wallpaper, a very saggy bed, the bathroom door was curling up on the bottom and the handles on the fixtures were dirty as was the soap dish. Fortunately we had Clorox wipes with us to clean the room. The bathroom was the size of a closet. Some of the towels were dirty. The orange juice from the snack shop was $5 for a small container. The only reason to stay here again would be for convenience of catching a flight. This does not speak well for Hilton." }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 10, "review_days": 0.30832420591456705, "helpful_class": 0, "review_text": "First off San Francisco is an e pensive city and hotels are not cheap. The hotel is in a good location only few hundred meters from Union Square and all it shops. There is a cable car stop right at the corner that will take you all the way to Fishermans Warf.Diner next door but it is over priced for the quality of food.The hotel itself is an old building and undergoing refurbishments. The lobby is nice and clean and there is a lift service to the rooms. The big downfall are the rooms. Our room was small and outdated. The bathroom was right inside the door and was very small. Shower was hot but bath uncomfortable to sit in. Our room had a heater that used come on at night and would make some loud noises and really you didn't need the heat on in the middle of summer.There is no air con in the rooms so it can be hot in the summer. Our room was quiet dusty and the end of the bed was all frayed. The bed was comfortable and room service came daily. It was just like the room needed a real deep clean.One really annoying thing is there is no safe in the room you have to put it in a box at reception and everything you need money or passports you needed to go down and you have everything out in the open in the reception.Overall the location is great but I'd hold off on booking again until all the refurbishments are finished before I'd try it again." }, { "user_review_posted": 13, "user_total_helpful_votes": 10, "expertise": 0.0036242032269830004, "user_cities_visited": 6, "review_days": 0.6133625410733841, "helpful_class": 0, "review_text": "We thoroughly enjoyed our stay at the Kinzie! Everything was perfect from the location to cleanliness & a great breakfast included to boot. Gerry & Alex at the front desk were especially nice & helpful with great tips for things to do & packages to offer with amazing deals on must do & see Chicago fun. I won't be staying anywhere else when I visit this awesome city in the future!!!! It's rare that a hotel gets everything right these days...." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7447973713033951, "helpful_class": 0, "review_text": "I had a wonderful four night stay at Vive hotel Waikiki. The staff was courteous and helpful, and greeted me every time I entered the hotel. The hotel is very small compared to other properties in Waikiki. While the room I stayed in was compact, it was bright and comfortable, exactly what I was looking for. The AC is a bit noisy, but it works to cool the room perfectly. Complimentary breakfast every morning was an excellent plus-- that little extra is what made me try the hotel. I also enjoyed the round the clock free coffee or tea. Thank you for a great stay!" }, { "user_review_posted": 16, "user_total_helpful_votes": 4, "expertise": 0.001103387399315, "user_cities_visited": 9, "review_days": 0.602409638554216, "helpful_class": 0, "review_text": "Beautiful hotel with an amazing staff. Bed is like sleeping on air. Shower is wonderful. Hotel is centrally located to everything great in San Francisco. We will most certainly return to the city and this property." }, { "user_review_posted": 125, "user_total_helpful_votes": 24, "expertise": 0.00082180293501, "user_cities_visited": 126, "review_days": 0.48192771084337305, "helpful_class": 0, "review_text": "Had a great time in this hotel. Really well localized. Several restaurants around and nice spots to have good breakfast. It is only 5min walking from the park and having kids and old people in my party was not a problem at all. Hotel is clean, rooms are nice and comfortable. I was worried about the noisy cause it's closed to the train station but had really good time there! Recommend it!" }, { "user_review_posted": 21, "user_total_helpful_votes": 11, "expertise": 0.002432706504206, "user_cities_visited": 15, "review_days": 0.23439211391018602, "helpful_class": 1, "review_text": "I flew out to Las Vegas to do some hiking and sightseeing with a friend of mine from high school, who has lived in the Las Vegas area for many years. I was able to get one-bedroom condo for 10 days at Tahiti Village. What a lovely property! Not only was the room terrific but the people were very kind and the service was top notch. I had two separate reservations, one for three nights and the other for a week and I was able to merge them. The front desk made sure I was able to stay in the same unit the entire time, which was so helpful. I loved the Lazy River and the pool was very nice. I was disappointed the hours were fairly short (10 a.m. to 4:30 p.m) but because of the time of year, it made sense. It got quite chilly as the sun was going down. The parking garage was very convenient. On the night we went to the strip to see a show, we took the hotel shuttle which was a great perk. The driver was very nice and the shuttle was on time and very comfortable. One aspect of the stay that touched my heart was the staff members who were caring for a few feral cats in the garage. One of them, the poor thing, had only three legs. I am an animal lover and I spent some time talking to a few of the staff members who cared for the cats. It made me love the property even more. Their compassion makes me want to recommend Tahiti Village that much more. I will definitely be back and I will certainly recommend it to everyone I know! Thank you for everything." }, { "user_review_posted": 47, "user_total_helpful_votes": 33, "expertise": 0.0032984240341250005, "user_cities_visited": 25, "review_days": 0.11938663745892601, "helpful_class": 1, "review_text": "Hotel is in a good location but obvious to most people is the small pool. During our recent stay the pool was closed to regular guests during the day. Don't think it is smart to kick out guests for over an hour mid-morning just to have a few people float and exercise. Guess this is a way to justify their high resort fee. Hotel is definitely showing wear and the parking is very inconvenient. Best part is the lobby and front entrance as stated in other reviews. Just can't justify the cost for difficulties experienced. Cut stay short and went to Aulani, great pool!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.024096385542168003, "helpful_class": 2, "review_text": "My stay was easy and confortable. The room layout was nice, having the t.v. face a couch instead of directly across from the bed. I especially enjoyed the extra deep tub and Aveda products in the bath! The staff went out of their way to provide help and offer suggestions of sites to see and places to eat. It was great to have the pool and hot tub on the roof. The only slight drawback is how small the pool is-maybe 20 yards long with a max depth of 3'9\". Not really an issue though. Great location, across the street from Safeco field and very close to downtown tourist area." }, { "user_review_posted": 69, "user_total_helpful_votes": 38, "expertise": 0.0025633768131930004, "user_cities_visited": 55, "review_days": 0.044906900328587004, "helpful_class": 0, "review_text": "I arrived at San Francisco airport after an eleven hour flight from the U.K. A half hour journey by BART train got me into the city from SFO and cost $8.65.Montgomery St. station is the ideal stop for the Galleria Park Hotel as it is only a couple of blocks and a short walk away.Check in at the hotel was quick and efficient.I was allocated a room on the 7th floor.The room was quiet, which is what I requested when I made my booking(nice one).The room had a queen sized bed which was comfortable with equally comfortable pillows.There was a wide screen TV with a good selection of channels,coffee/tea maker,well stocked mini fridge,an in- room safe,an iron/board and also free WiFi.The bathroom was a good size with a walk in shower and a good supply of fresh,clean towels and toiletries.Every day you did'nt have your bed linen changed you received a complimentary bottle of water,a nice touch.Staff were always friendly and very helpful.I was happy with my stay at the Galleria Park Hotel and would have no hesitation using again on any future visits to San Francisco." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.043263964950711005, "helpful_class": 1, "review_text": "Always start with the good:Nicole checked us in efficiently and was very friendly.Room was clean for the most part, some dusty areasNice placement on outlets to plug your phones, ectGood location if attending the convention center, otherwise off the path and not much with in walking distanceBad:I asked for 2 extra pillows to be brought to the room and they brought me a blanket.The door made a buzzing sound all night long from the air flow. Every time I turned the heat on the buzzing stated again. Engineering said that's just how it works. No fix? HmmmmThe beds are hard as a board, but that is a personal preference I suppose.The worst part was the blaring TV Someone left on in the next room at 3:30 am. I had to call down twice to get someone to address the situation. Not happy. It should have been easily addressed in minutes. Donetta (sp?) was not a pleasant person to talk to and really did not seem to care about the problem. I spoke with her both times.All morning I hear kids running down the hall and anyone walking past the door you can hear.I am here on business, had a long drive here and expected some sleep, and quiet.I would not recommend to those who are here for the same unless you sleep through everything!" }, { "user_review_posted": 9, "user_total_helpful_votes": 23, "expertise": 0.012296639572376, "user_cities_visited": 9, "review_days": 0.105695509309967, "helpful_class": 4, "review_text": "AFTER YOU GET OFF THE PHONE ITS TOO LATE.I have not stayed at this resort and will not for the following reason.After booking numerous rooms in March 2015 with Holiday Inn Express to travel across the USA I was transferred to another person to discuss a great deal. It was never mentioned this was a timeshare, it was implied the deal was due to the points being accumulated due to the numerous bookings for the cross country trip.. I agreed to the \" deal\" not knowing it was a timeshare or there being a sales presentation involved and would never agree to this. They billed my American Express right away. I was not concerned until I attempted to make reservations for this deal in July and discovered it was a timeshare. After emailing and making numerous phone calls I was repeatedly told by curt, short and extremely unhelpful people ( one even laughed and said a manager wouldn't help me) all repeating to me \" The phone calls are recorded\" and \" Its in writing ..no refunds\" I sent one final email to \"Customer Care\" whom answered in one hour and 35 minutes \" No refunds its in writing\" I have asked several times for a copy of the original phone , a copy of what they sent me in writing and contact information for the legal department... of course... no answer to my request for this information, it has been ignored completely. While I want my refund this is about the principle and the deception, not the money. I truly cannot believe how a Large corporation whom has been around for years simply does not appear to care. There are other Trip Advisor reviews for Holiday Inn with the same complaint as mine. It is very sad because the individual location experiences I had were good and I would have used them again. Consumers beware and individual Holiday Inn Express location Management beware. This is what is occurring when customers call the general reservation line to stay at your individual locations. These scams are going to hurt your business and times are already tough." }, { "user_review_posted": 9, "user_total_helpful_votes": 20, "expertise": 0.010678338053379002, "user_cities_visited": 10, "review_days": 0.196604600219058, "helpful_class": 2, "review_text": "On arrival, because of late check-out of another customer from the room we were supposed to have, we were downgraded from our room without compensation, the receptionist (name starting with L ending in A) was curt, rude and lied about specific questions regarding the replacement room. 1 hour and 3 promised but failed callbacks from front desk to sort out the room later and the issue was still not resolved. This is a poor reception to a faded landmark. AVOID" }, { "user_review_posted": 13, "user_total_helpful_votes": 6, "expertise": 0.002130386440217, "user_cities_visited": 10, "review_days": 0.054764512595837006, "helpful_class": 0, "review_text": "Stayed at this hotel for 3 nights, prior to 11 nights at Phuket. Well located for shopping, skytrain, and all the many sites of this fantastic city. Room, service and bed excellent. Good plentiful food available for breakfast, with efficient waiter/waitress service.Good value for money. Would certainly return, and use this hotel again, if we were in Bangkok.." }, { "user_review_posted": 10, "user_total_helpful_votes": 15, "expertise": 0.007172018095553001, "user_cities_visited": 19, "review_days": 0.19769989047097403, "helpful_class": 1, "review_text": "We stayed for a few days over the holiday break. As many other reviewers have noted, there are many reasons to praise this hotel. For one, the one bedroom suites are very nice, there is a Metro station that you can enter without ever going outside, and the staff is very friendly. With that said, there is a lot of room for improvement. For one, when we arrived at breakfast this morning, there were over 70 people on line. It was definitely not worth waiting at least 45 minutes to get breakfast. Also the hot breakfast is good...nothing very special. The bathroom is also nice but has a sliding door which is very difficult for kids to open and close and because it slides, it has no hooks, so there is only one hook in the bathroom for a towel. There is also a clear panel on the door so that when the bathroom light is on, there is a bright light emanating in the room. The hotel, as many others have noted, is built over a galleria which has a ceiling-less bar on the third floor (which is where breakfast and cocktail hour are located). If there is a lot of people in the bar or a loud group of people there, the sound resonates through every room of the hotel. One side of the hotel is also on a busy street and, although muffled, you can hear the noise from the street. We were on the 5th floor and we could hear it clearly. However, the biggest issue I have with the hotel is security. The hotel is located in a very nice area. With that said, it is built over a Metro station entrance and over a mall. Anyone can take the elevator up to any floor of the hotel. There is no security key needed to go the floors with hotel rooms. As for the breakfast and cocktail hour, since no one is checking to see if you are a guest, there are likely many attendees who are there for a free meal or free drinks. Don't get me wrong, this is a very nice place to stay when you are visiting D.C., there is however much room for improvement." }, { "user_review_posted": 142, "user_total_helpful_votes": 277, "expertise": 0.009360144093069001, "user_cities_visited": 666, "review_days": 0.029025191675794003, "helpful_class": 0, "review_text": "This was our second trip to this property in the last two years. There are many other choices in San Francisco but we wanted to return to the Omni. The level of service is bar none. The property is perfectly located in between the business district and the Embarcadero. Weekend rates are very good especially given the excellent quality of the property. Rooms are very large by San Francisco standards and nicely appointed. this has become our regular spot anytime we are in town." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.8351588170865281, "helpful_class": 0, "review_text": "My family & I have been loyal Marriott customers for > 30-years, however after booking three rooms & staying past Saturday March 2nd we do not recommend this hotel. On booking via phone we requested 1. three rooms on the same floor, 2. late checkout so that our daughter could get ready at the hotel with us for her wedding the following afternoon, and 3. an upgrade if possible as we are platinum. On booking we were also told that there was 4. no resort/destination fee.I called again two days prior from New York & requested to speak to the front desk manager to confirm the above, the clerk told me it wasn\u2019t necessary & that she had noted our requests.To give some idea of the expectation level here \u2013 we had family making 24-hour flight once-in-a-lifetime trips in from the UK, USA, New Zealand & Dubai for the wedding.On arrival at midnight the clerk proceeded to check us into three rooms on different floors. Why he would think this was Ok is beyond us. The clerk to his right meanwhile was making a point of getting the party he was rooming all onto the same floor. We interceded (service failure #1) & it was rectified to the 3-rooms on the same floor as we had requested. One had a view of the strip. The others overlooked parking/hotel utility areas & were sub-par relative to other rooms our families had paid less than us for at the Trump, Paris & Venetian hotels. There was a cracked floor tile on our bathroom floor, magnifying mirror for make-up in one room, but not in the other two rooms & all three rooms were below the quality of the three listed above where other guests stayed.The next morning we went to the front desk to confirm the late check-out (ahead of picking our daughter up to get ready) and to our consternation it had not been recorded. Again we had to intercede (failure #2) to reiterate a request & it was rectified.We were also charged $30 \u201cdestination fees\u201d on each room which we had been told we would not be when we booked (service failure # 3)We asked the front desk clerk if there was anything the hotel could do to make a room more special for 3-hours while our daughter was there changing into her wedding dress (e.g. flowers for 3-hours) & the young woman said yes of course & she would look into is. We returned to nothing (service failure # 4).To say that we were disappointed by the lack of effort on small requests that would have made a world of difference to us is an understatement. We were loyal Marriott family with guests from four continents in the hotel with our only daughter getting married.Next time a guest tells your staff that they are platinum and have booked rooms for their daughter to get ready to be married I\u2019d suggest your staff learn that now & again one needs to step up the service level from sub-par/mediocre to above-average. You were left in the dust by your peers at the other hotels where our guests stayed in terms of not only service, but only room quality & price. In contrast, service at the Hampton inn (a much lower tier hotel) where we picked up our son was top-notch. Simply shocking that you could not match that.The hotel is in our humble opinion overpriced,. It charges $15 for parking, and adds a $30 destination charge for sundry items like one way metro passes, a whisky & desert you may not want. Gracious me, there are no words to describe our level of disappointment. Each step of the way we told the staff it was a special day for us, and each step of the way they failed to make to make any effort to make it special. A missed opportunity to shine for sure. Our overall impression was that the staff does not care whether they are viewed as exceptional or not. They are just there. They should take a road trip to Renaissances such as the one in Schaumburg to see how it should be done.There was one employee who was exceptional \u2013 in the concierge lounge only, & I believe his name was something like Roberto.This is the only time in 30-years that I have been moved to write a review, which hopefully will give an idea of the level of the degree to which we felt let down & disheartened by this Renaissance & by extrapolation - the Marriott chain as a whole. If you want average then then this is the Vegas hotel for you. if you want above average for the price, I\u2019d wholeheartedly suggest you look elsewhere..." }, { "user_review_posted": 1006, "user_total_helpful_votes": 292, "expertise": 0.0012988383283, "user_cities_visited": 257, "review_days": 0.474808324205914, "helpful_class": 0, "review_text": "Requested an early check in 2 weeks in advance and still had to wait until after 1:00... 3 hours in the lobby after a red eye flight is not happiness.. The front desk did the best they could but that is a little ridiculous when people are checking out upon your Arrival at 10:00 am." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.24041621029572802, "helpful_class": 0, "review_text": "I was quoted a special group rate but when we got home realized that isn't what we were charged. When I called to let them know they told me that is how it is and wouldn't refund the money. At 7:00 am they were already out of most food except some cold cereal. Looked like the painting remodel wasn't done well and there were patches that didn't get painted in the bathroom." }, { "user_review_posted": 36, "user_total_helpful_votes": 21, "expertise": 0.002721688918312, "user_cities_visited": 78, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "First off this hotel is built over a train track. This is handy for getting in to town. But as a light sleeper who had jet lag on a business trip it meant I averaged 4 hours sleep a night when the trains stopped.On arriving at the hotel at 10.30pm on a Monday night I was told the hotel was overbooked and would need to spend the first night in another hotel before returning to the Marriott Courtyard the nect day. Given I was tired after a long flight and had to work the next day being shipped to the other side of DC was the last thing I needed. The staff were pretty efficient but inflexible and not particularly empathetic. How they could \"oversell\" a prepaid room is beyond me as given I had already paid Marriott already had my cash!On returning to the hotel, my room was a good size, it was clean with a desk and good size bed.The bistro restaurant selection was ok but breakfast was not included.This hotel would be ok if it weren't for the trains that only stop between midnight and 5am (With a special extra bit of noise in the middle of the night just to disrupt sleep further!). Don't worry though staff helpfully leave earplugs, which naturally dull the train sounds a little.I'd also point out that the location of this hotel isn't *that* close to the centre. My colleagues found closer places to the centre at better rates.Only book here for business if you are really desperate." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.37185104052573903, "helpful_class": 0, "review_text": "Comfortable and good stay. Staff is very cordial and co-operative and very much friendly. Location of the hotel is ideal and free shuttle bus provided by the Hotel makes you very convenient to reach MRT and other locations." }, { "user_review_posted": 362, "user_total_helpful_votes": 71, "expertise": 0.000841866297489, "user_cities_visited": 78, "review_days": 0.507667031763417, "helpful_class": 0, "review_text": "Here couple times a year for business meeting. They do a great job. Not only is the service for our group fantastic (meals, conference room, coffee, snacks) but the hotel is comfortable and QUIET. No problem with HVAC and very quiet - no blasting fans. Exercise facility is above average, lots of machines, not much for free weights or space for BW exercise. Attached to mall, very handy to Reagan National (2nd stop). Only major beef is with restaurant which is expensive, loud, and often aloof/inattentive in their service. Bar menu unimpressive. Staff otherwise fantastic. Always been pleased with the quality of my stay." }, { "user_review_posted": 323, "user_total_helpful_votes": 65, "expertise": 0.000866654437171, "user_cities_visited": 144, "review_days": 0.49780941949616603, "helpful_class": 0, "review_text": "Decent price, that is ,except for parking. I understand parking is at a premium in DC but they shouldn't gouge their patrons for parking just because they can. The room was very nice, clean, and comfortable. The indoor pool is a little small but the hot tub was nice. It is a little off the beaten path but a short walk to two metro stations. Cabs were very reasonable as well to our pleasant surprise. Anyway, as a Marriott property goes, this one is pretty nice for the price if you book it early enough; except for parking." }, { "user_review_posted": 11, "user_total_helpful_votes": 20, "expertise": 0.008716760454595001, "user_cities_visited": 8, "review_days": 0.599671412924424, "helpful_class": 0, "review_text": "First, we go to Vegas a few times a year but never with the kids, 13-12-16-17 yes I have! LOL Anyways.... I wanted a hotel that was off the strip and family friendly without a casino, kids have bad allergies and casinos are all bad for that. So I found a groupon for a 2 bedroom villa for $345 for 3 nights 4 days. I thought that was an awesome deal!Arrived on Monday, early and requested to check in early, the gentleman at the counter was very nice and said that wasn't an issue and got us our room early. After check in your escorted to another counter (timeshare) there was a gentleman there asking us to go the presentation and I said no, if we did it would be on the last day and thats not likely. He didnt pressure us, said heres your free kids dinner and drink passes and we were on our way.Upon checking into our room, 2232, 2nd floor room. It smelt like curry, possible and indian guest was there before us. Room was clean, had everything you need, cooking stuff, plates, coffee maker, everything! We settled in and walked across the street to the grocery store and stocked up! Loved the fact that there was a full kitchen! Awesome! Beds were okay, kinda stiff but not bad. Cable in the rooms and free wifi for 4 phones! All worked well and we had no issues. the rooms are outdated and could use some better upkeep but it did the job for us.We spent our days at the pool which was AWESOME kids loved it! The slides were a big hit! They have a gift store which I found to be reasonable priced. Beer there is so much cheaper then going into the bar, so my tip is buy beer at the gift store! Plenty of sitting for the pool area which was great. I wish they had servers though, if you do want a drink you have to go to the bar. The restaurant was ok-good and I didn't think pricing was extreme at all. I will say though, one day they had offered a coconut drink, when I ordered it, the girl couldn't open the coconuts to make the drink so she just said sorry we can't make them.... well don't offer them if you can make it LOL or go ask for help! They also have buy one drink get the second free and happy hour times, however its only on there very basic drinks..... also another tip we learned at the end, for the kids sodas, have them save there cups because refills are free! I didn't no and no one told us so I kept buying them each time! UGH I guess I should have asked, I found out on our last day to just save the cups.At night, we went to the strip at night and Fremont street, we took Lyft which was anywhere from $23-35 bucks each way... it was little much but we wanted off the strip so thats what you get LOL I guess the resort use to have a shuttle, I think that would have been awesome if they bring that back!Upon check out, it was easy and there was no extra charges or anything. I would come back here again if I was bringing kids or family with elderly people because it is very low key and relaxed. We enjoyed our selfs very much!" }, { "user_review_posted": 15, "user_total_helpful_votes": 28, "expertise": 0.008952149766449001, "user_cities_visited": 10, "review_days": 0.016976998904709002, "helpful_class": 0, "review_text": "We traveled with a family of five and a dog. Most hotel rooms are usually very cramped for us, but not the Melrose. The standard double bed room we booked felt very roomy. The luxurious bathroom, though it only had a shower stall, was also very large and stocked with high-end toiletries. What really won us over though was the location. Literally walking distance to all the fine shops and about a 10-minute walk to all the sites. The manager also waived the pet fee for us, which was so generous of him! We had a great stay there and would definitely consider coming back. Our only complaint is that the hotel charges so much for parking so we had to find parking on the street instead." }, { "user_review_posted": 7, "user_total_helpful_votes": 18, "expertise": 0.012373701549471, "user_cities_visited": 9, "review_days": 0.119934282584884, "helpful_class": 0, "review_text": "I'm wondering if I stayed in the same hotel as some of these reviewers. This is a grand, old, historic hotel. While much of our room had been refurbished, there were still touches of old and creepy. The room had nice cool colors, silver, black, chrome fixtures in bath. But what was left was a dirty air vent, scummy old outlets, dirty door hinges, and brown old marble in the shower. The hall outside our room had baseboards that were old marble and some, but not all, appeared to have been painted over. The look was very unfinished. I am 45 and travel a good amount to 4 and 5 star hotels. This is not one. Next time, I will be sure to not stay in a hotel noted as historic." }, { "user_review_posted": 29, "user_total_helpful_votes": 21, "expertise": 0.0034052818013370002, "user_cities_visited": 73, "review_days": 0.103504928806133, "helpful_class": 0, "review_text": "Stayed 5 nights here in superior queen room which meant it was a room with a bathroom as opposed to a shared bathroom. Room nicely fitted out with good bathroom. The room was 'compact' with queen bed and two bedsides and built in robe which housed a chest of drawers on top of which was the tv. Friends we were with also had a superior queen which was bigger and included and easy chair , desk and chair. Only a few minutes walk from Castro St, tram and muni train. Also tram line outside with stop down the road. Adequate serve yourself breakfast." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 13, "review_days": 0.635268346111719, "helpful_class": 0, "review_text": "We stayed here as part of an Intrepid tour.The hotel was lovely and the rooms were spacious & clean. The airconditioning in the rooms was very noisy, but did keep the rooms nice and cool.The swimming pools & spa were lovely - felt very luxurious.Breakfast and room service were both very unexciting. I'd recommend visiting one of the many neighbouring cafes instead of eating in this hotel.The hotel's location was good. Close to a river taxi stop and walking distance from the Grand Palace" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.439759036144578, "helpful_class": 0, "review_text": "We came in really late from airport, the check-in process went smooth. We booked this hotel under the impression they had a hot breakfast available. There was only mini muffins and pastry, or you could make a waffle. The room was dirty, the coffee table and counter had not been washed. Couldn't find remote to TV finally found it under the bed. Bed was comfortable. We would not recommend this hotel." }, { "user_review_posted": 40, "user_total_helpful_votes": 47, "expertise": 0.0055941741145310005, "user_cities_visited": 175, "review_days": 0.048192771084337005, "helpful_class": 0, "review_text": "I flew into Honolulu for a couple of days before my business began. I was looking for someplace inexpensive, clean, safe, and close to the beach and Waikiki. This hotel for the most part filled the need. Rooms need some updating, the furniture was worn and mis-matched. The lamp shades were in horrible condition. But the room was clean and comfortable. It had a refrigerator and microwave in the room. The lowest price rooms don't have a real balcony, they have a sliding glass door with a railing in front of it, and a large column right in the middle! But, since it overlooked the street, there really wasn't much of a reason to sit on a balcony! The pool was small and not heated, so it was almost too cold to get into. Parking was marginal....very tricky to maneuver the garage, and not enough spaces dedicated to just the hotel. I had to park one night in an IHOP space, which the guy at the desk said was fine.... By the time I paid for parking and resort fee, the good value rate wasn't that good (although I knew in advance of these fees). Bottom line, if in Honolulu under the same circumstances, and can't find an awesome rate right on the beach, I'd stay here again." }, { "user_review_posted": 51, "user_total_helpful_votes": 49, "expertise": 0.004554177403058001, "user_cities_visited": 87, "review_days": 0.5640744797371301, "helpful_class": 1, "review_text": "Standard RI, no surprises. Gym above average. Breakfast service had real plates, bowls, and silverware. Exceptionally helpful breakfast staff !!Good location, walking distance to restaurants, K and L Street businesses; 10-minute walk to the convention center and to the Mall.Liked my room overlooking Thomas Circle, which was bright and well set up for working..But - be aware when asking for a taxi -- The bell staff seem to have an under-the-table deal with private-car drivers (called 'black cars' in DC) and may try to give you one of those instead of a regular taxi. If so, be sure to negotiate the fare-- there is no meter. My ride to the airport turned ugly when the driver's 'real' fare called and needed to be picked up early. Driver tried to leave me in the middle of 14th street to hail a red cab and was angry when I wouldn't do it. No comment from me on the legality of this, and I've seen much worse when living in NY, but hotel management should do a better job to protect guests." }, { "user_review_posted": 22, "user_total_helpful_votes": 12, "expertise": 0.002537791018426, "user_cities_visited": 13, "review_days": 0.506024096385542, "helpful_class": 0, "review_text": "Very few places have free parking in this city and many other cities but this property has free parking which speaks volumes especially when parking at most properties can add additional $25 minimum each day to your stay. If you stay for any length of time, this fee can add up fast.Addition to free parking, as if that were not enough, this place is in a great location. It is centrally located within walking distance to fisherman's wharf, little Italy, China town, and much more. Very friendly staff." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.08433734939759001, "helpful_class": 0, "review_text": "I was stationed in Hawaii on military duty and had an opportunity to stay at the Luana Waikiki for an extended stay. I couldn't imagine a better combination of location, amenities, and friendly staff.My room was extremely comfortable, with an incredible view of the nighttime city lights. Housekeeping was great with providing extra towels, changing sheets and pillow cases, etc. The front desk staff was always friendly and addressed any concerns immediately, and the bell service and valets always greeted me with an \"Aloha.\" The main people I interacted with (and were awesome everyday) were: Rudy, Sunny, Jordan, Elton, Ebony, Kevin, James, Ryan, Ryan, Jace, and Adam. Rudy is the GM, Sunny is the Guest Services Manager, and I don't think they ever had a situation/reasonable request they couldn't accommodate.The Luana also has complimentary beach cruisers, a nice fitness center, a beautiful pool, bbq's, a business work center with two computers and printer, and a wine/cheese happy hour three days a week.This hotel was my home away from home, and it felt like family. Without hesitation, I highly recommend this hotel to anyone (families, singles, military, etc) who is visiting Hawaii ... you won't be disappointed!" }, { "user_review_posted": 29, "user_total_helpful_votes": 16, "expertise": 0.0025682292915110002, "user_cities_visited": 12, "review_days": 0.9184008762322011, "helpful_class": 1, "review_text": "This hotel is right on Waikiki Beach. A lovely old hotel with all of the modern amenities. We stayed in a tower room with a view of the beach and Diamond Head. Staff was very friendly and helpful. We loved the Beach Bar. Ate lunch there every day. Plenty of shopping and restaurants along Kalakaua Ave. Definitely recommend this hotel." }, { "user_review_posted": 97, "user_total_helpful_votes": 29, "expertise": 0.001341127570921, "user_cities_visited": 72, "review_days": 0.30230010952902503, "helpful_class": 1, "review_text": "The hotel is fine, not modern, nor up to date and for the price you should have breakfast included or a refrigerator or something. Anyway, the worst part of the experience was walking anywhere near the hotel. Unfortunately the hotel is located next to the homeless shelter and each time I walked to and from the hotel I was heckled by homeless people. At night I was nervous to walk alone and just did not feel comfortable." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.157174151150054, "helpful_class": 0, "review_text": "I don't normally take the time to write/post a review, but in this case, I wanted to. The staff at the Cow Hollow Inn were AWESOME!!! They were so helpful and friendly. The room was very comfortable and clean. Great location as well!" }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 8, "review_days": 0.6571741511500541, "helpful_class": 2, "review_text": "First the good-really nice staff, clever industrial style rooms. Hip. Amazing mattress. That said, most expensive noisy hotel I have ever slept in. The kids next door bounced a ball until 11PM. I could hear every word they said, and they weren't yelling. I could every word people said in the hall, I could hear all the words on the TV in the room next to me. So, if you want a good nights rest, Don't sleep here-unless you have high powered ear plugs or sleep like a log. Rooms are minimalist: no closet, 3 hangers, no coffee, no fridge, no ironing board." }, { "user_review_posted": 88, "user_total_helpful_votes": 36, "expertise": 0.0018757585788370002, "user_cities_visited": 44, "review_days": 0.603504928806133, "helpful_class": 1, "review_text": "I was really prepared to dislike this place because I HATE mandatory resort fee charges. It just feels like deceptive advertising to me. We got stuck in Honolulu and the Hyatt looked like a good value until I got to the last page of the booking and found out about the extra$30/night resort fee, then not so much. However it turned out much better than I expected. I think we stayed in the worst room at the property and it was still great. Large, very well decorated, stylish, modern, also floor to ceiling windows with lots of light. It was the smallest room at the property, oddly shaped with alot of wasted space, and also on the lowest floor which is why I think it was the lowest price, nevertheless was very comfortable and the even with the wasted space still felt spacious. I\u2019m guessing most of the rooms are much nicer, but ours was beautiful even at the low end. Nice bathroom and shower facilities. My one complaint is it was noisy, our room was street side and there was lots of traffic noise even with good, sealed windows. Also the air conditioner in this particular room was noisy. I use earplugs to sleep a lot so no problems for me, but if you\u2019re noise sensitive this might be an issue. There\u2019s an open lobby, bar, restaurant and sort of a pool at the reception area. It\u2019s relatively small but has a good relaxing feel to it. We didn\u2019t eat at then restaurant but it has good reviews. The pool isn\u2019t really a pool more like a spa with a water feature for cooling off. You can\u2019t swim and kids can\u2019t do much more than splash but it will do a good job of cooling you off if you need it. On Friday an excellent live singer Tavano (I think.) performed don\u2019t know if he\u2019s here forever but his performance was great and inspired an enthusiastic audience. Much better than most of the live entertainment I\u2019ve seen at most places in Waikiki. About the resort fee, this place is not a resort! But...they have umbrellas and beach chairs that are easy to carry to the beach, they\u2019re surprisingly high quality and make for a leisurely day at the beach. Chairs have storage pockets for you sunscreen, glasses, key set, etc. and an insulated pocket you can use to keep things cold, with backpack straps to carry it all. Makes going to the beach pretty easy and the umbrella makes it so you can spend most of the day there in the shade. This is another good feature, a lot of people have flights that leave later in the day or even in the evening, checkout times are always at noon so they end up homeless for a few hours wondering what to do. The hotel stored our luggage and let us use the chairs/umbrella until the late afternoon even after we checked out so we had a nice way to spend the time until we actually had to leave. This was a great solution to a chronic problem. Staff was very helpful. Bell staff and doormen were especially helpful, couldn\u2019t do enough for us. We\u2019ve stayed a lot of places in Honolulu and this will be one of our favorites." }, { "user_review_posted": 47, "user_total_helpful_votes": 19, "expertise": 0.0018522822511920002, "user_cities_visited": 11, "review_days": 0.48192771084337305, "helpful_class": 1, "review_text": "I'm not the right visitor for this kind of place. There's no way to be authentic in Las Vegas. And this \"resort\" stuck out rather a long way from the \"action\" of downtown more or less defines that. If there's a style it's neo-fake-atorial. But don't blame the architect. The same applies to the whole city. There were a lot of grey-faced, joyless people dragging themselves down seemingly endless corridors, some of them in motorised wheelchairs while others trailed oxygen cylinders to which they were hooked up. No matter where you wanted to go, you pretty much couldn't avoid the endless twilight of the fruit machine hall. There was nowhere to buy any real fruit except a very small Starbucks concession, and the food in the reasonably priced buffet was pretty disgusting and the service slow. The designers of this massive \"spa\" hotel with its two towers of rooms and presumably hundreds of guests didn't think it necessary to provide the kind of pool that anyone could actually do any proper swimming in. Instead there is a very large \"water play area\" that was continuously full of raucous children. (Water depth only 3.5 feet). If you happen to be a koi carp you'd be well-catered for though, as the gardens have more little lakes and water features than seems polite or even possible... given that the place is located in the middle of a desert. I was there for a conference. It was, to say the least, a surprise to be in a Conference Centre that doesn't provide free WiFi. On the upside, my room was well appointed, comfortable, clean and spacious. There! I managed to finish on a high note!" }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 5, "review_days": 0.39539978094194905, "helpful_class": 0, "review_text": "This is the second Anantara hotel we've stayed and as usual, it lived up to its 5-star rating. Service was impeccable, from check-in to check-out and everything in between. It's well worth to include breakfast with reservation. The food was great and has large variety and food for every ethnic background." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 110, "review_days": 0.7332968236582691, "helpful_class": 0, "review_text": "Nice hotel, fantastic swimming pool and fabulous rooms. Only complaint I have was the noise. Our room No.314 opened out above the service area. We did not appreciate the bottles being emptied into the rubbish bin early in the morning or the rubbish bins being collected early in the morning. We had asked for a quiet room.Would I stay possibly, but would definitely want a quieter room location." }, { "user_review_posted": 41, "user_total_helpful_votes": 23, "expertise": 0.0026131443042330003, "user_cities_visited": 21, "review_days": 0.39978094194961605, "helpful_class": 1, "review_text": "We wanted to stay in SF for an extra night and wanted to be by Fisherman's Wharf so we used our free night certificate here. It was a 10 minute walk to Pier 33 (Alcatraz cruises) and a few blocks away from Fisherman's Wharf - perfect location. Valet parking only which runs $70 per day including taxes - ouch. This was the only Hyatt that never acknowledged my platinum status, didn't get an upgrade, and they couldn't reduce my parking but I could speak to the valet/garage to see if I could negotiate a better price. I knew this property only offered double beds for families, but after 1 night, that confirmed our hatred of double beds - way too small and we're small people. Our room was down several long hallways; just a weird configuration. The bathroom was extremely clean, modern and large - one huge plus. Would I come here again? Only if I needed a king and didn't bring my car. We did accidentally try to check in next door at the Pier 2620 Hotel so we may check that out if we're ever in SF again. We took an Uber to Betty Lou's Seafood Restaurant - don't waste your time with eating at the Wharf." }, { "user_review_posted": 7, "user_total_helpful_votes": 10, "expertise": 0.006825239198625, "user_cities_visited": 5, "review_days": 0.07064622124863, "helpful_class": 1, "review_text": "Had major problems with the keys keeping the code for my room. After numerous trips to the front desk, they told me that a \"service request\" was made for my room lock. The next day, key didn't work again and then I was told no \"service request\" was put in on my room. It's one thing if something doesn't work, but to be lied to??? The line of people behind me with the same problem was vocal as I talked to the front desk person." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9627601314348301, "helpful_class": 0, "review_text": "The Hotel is very relaxing because of city view the food is also nice. The staff are very friendly and nice specially Fai. Location is very accessible to BTS and MRT it's near in mall also. I definitely going back again here. I will recommend it to my friend.Great Location 10/10Staff 10/10" }, { "user_review_posted": 14, "user_total_helpful_votes": 9, "expertise": 0.0030106713324190002, "user_cities_visited": 13, "review_days": 0.467141292442497, "helpful_class": 1, "review_text": "Door broke first night we arrived we were locked out to sleep and locked in for late breakfastNo Complimentary water for the size and daily rate of $450.00No thorough cleaning I had to clean the toilet floor myselfNo kettle or decent tea/coffee machine and the one supplied in the room was dirty.Room internet is a joke, keeps dropping everytime we go out you will have to do hard reboot to get on the wifiRoom view is dead, blocked in completely on the 3rd floor this rooms should be discounted or sell for lessThe food canteen in the lobby is expensive medium latte is $5:50 and not the best.In summary this hotel is only good for Conferences NOT for a comfortable stay if you are holidaying DON'T stay here you will regret It" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.45125958378970404, "helpful_class": 0, "review_text": "I attended a conference here, and the rooms were beautiful and spacious, the conference space was well equipped and comfortable, and, most importantly, the food service staff was mostly knowledgable and helpful when helping me find gluten free vegetarian food" }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.284775465498357, "helpful_class": 1, "review_text": "Clean big rooms and great friendly staff with fast service the food was good at the 3 restaurants at the hotel. Love the location just a short walk from shops and bars the outrigger hotel made our 9 day stay with them inWaikiki the best ! THANKS TEAM" }, { "user_review_posted": 12, "user_total_helpful_votes": 12, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.07995618838992301, "helpful_class": 2, "review_text": "The hotel staff were friendly and helpful. However, the rest left a lot to be desired. You get what you pay for right? Our room was on the tenth floor and right above Fremont Street. we were not told that our room would be loud and noisy. It was as if the party was going on right in our room. But they did provide us with ear plugs. I think the noise ended around 3 am. The room was super dingy and needed updating. The halls are dingy too. This hotel is great if you plan on partying most of the night away. I chose Fremont street because it was different from the strip. If you have kids in tow, be aware that there are a lot of nearly nude street performers on Fremont Street. All in all it was not the worst hotel ever. But they really should work on a few things." }, { "user_review_posted": 56, "user_total_helpful_votes": 12, "expertise": 0.000929997950851, "user_cities_visited": 11, "review_days": 0.528477546549835, "helpful_class": 0, "review_text": "I have always liked the El Cortez, it is a place for new dealers to get their stripes and it is a little seedier than the strip. The casino staff were extremely friendly and the players club manager was a prince. Machines pay, and games play. I could not have been happier. The group I was with kept wanting to leave the strip each day and return to the El Cortez." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 8, "review_days": 0.090361445783132, "helpful_class": 1, "review_text": "Great location and hotel was very comfortable. Good size room and very comfortable bed. Had an issue with our check in (not the hotel's fault) and the staff were very friendly and helpful during this process. Great amenities and breakfast at the Grill Bar was very enjoyable. Only issue was our room was near the elevator and you could hear the noise of the elevator going up and down through the night. Would stay here again." }, { "user_review_posted": 39, "user_total_helpful_votes": 17, "expertise": 0.0020059017079870002, "user_cities_visited": 42, "review_days": 0.13855421686746902, "helpful_class": 0, "review_text": "the hotel is nicely located at the end of Fisherman Pier close to the Marina Park. Rooms are great in size and also very well furnished. no noise even if so close to a very busy area. lots of restaurants close by. they have also bikes to use. I would definitely reccomend" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.842825848849945, "helpful_class": 0, "review_text": "Great accomodations, beautiful modern hotel with nearby shopping. Friendly staff and overall beautiful hotel. Highly recommend this hotel, it was the best accomodations we found in Thailand. Highly recommend it." }, { "user_review_posted": 73, "user_total_helpful_votes": 38, "expertise": 0.0024168718513780003, "user_cities_visited": 41, "review_days": 0.613910186199342, "helpful_class": 1, "review_text": "I lived in Honolulu for few years in the past, so I knew what to expect, that is why my rating is \"so generous\". Hallways are smelly, rooms are old and outdated. But sheets and towels seem clean, there was hot water and the studio had fridge, microwave, hot plates and even some dishes. If you like retro style motels and don't mind in-window A/C units and loud street noise, and just want to stay few nights outside of Waikiki, this hotel is fine. It is located close to Walmart, grocery store, discount apparel store and many restaurants. Beware - the amenity fee, taxes, parking could significantly increase the advertised price. Also, the $200 deposit is quite unusual in hotel industry, particularly for such an old and run-down hotel." }, { "user_review_posted": 237, "user_total_helpful_votes": 146, "expertise": 0.0028804463458090004, "user_cities_visited": 219, "review_days": 0.31215772179627604, "helpful_class": 0, "review_text": "We usually stay at Hilton or IHG properties. Last time I was in town, I passed this boutique hotel, and thought the location was fantastic, so decided to give it a try this time. We enjoyed our stay. The price was good. It's a two block walk to a great bus stop and Red line subway station. Close to the Art Institute, Millennial Park and the theater district, and Union Station. It's a doable walk to the Magnificent Mile.We were with two other couples. The rooms are different sizes, and perhaps not as consistent as a major chain. We loved our room #916. Each floor has a complimentary water bottle station, something I've never seen. Keurig Coffee makers, a microwave and refrig AND plates, bowls and silverware are included in the room.There is an attached restaurant, with good, reasonably priced food and drinks. There is NO complimentary breakfast.The towel supply was meager. Calling the front desk provided an immediate increased supply. The front desk staff is helpful and friendly.The air conditioning system was always either too hot or cold, and the water pressure was a little low. Both complaints are minimal issues.We will definitely be back." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7097480832420591, "helpful_class": 0, "review_text": "Staff was great, room was clean, loved that a hot breakfast was included with our stay. One less thing that I had to plan while on vacation. We used valet parking which worked out well, was able to use our car when needed and always had a place to park." }, { "user_review_posted": 8, "user_total_helpful_votes": 11, "expertise": 0.006565155025929001, "user_cities_visited": 6, "review_days": 0.12267250821467601, "helpful_class": 2, "review_text": "My wife had received an offer for a free 3 night stay at the Four Queens. We enjoy Vegas and like staying on Fremont street, but had never stayed here before. We wondered how it would be as the hotel is one of the older ones but boy were we amazed!! The service was excellent. The check in experience was very smooth and when we go to our room, what a great surprise. Our room was in a corner that looked out at Fremont street behind the 3rd street stage., The room was light, very spacious, and clean. The king sized bed was very nice and comfortable. The only hiccup was they are in the middle of a remodel so the ice machines were not working. However, room service had no problem bringing buckets of ice as needed. Overall the experience was great and we would definitely stay here again." }, { "user_review_posted": 269, "user_total_helpful_votes": 47, "expertise": 0.0007379159596160001, "user_cities_visited": 44, "review_days": 0.7371303395399781, "helpful_class": 1, "review_text": "I am an owner at Gaylinburg and maybe I am spoiled. First off the staff are really nice!! I would almost believe that the issues we had are the result of funding they are given. The room was falling apart and was dirty. The blinds, headboard, TVs and night stands had so much dust. The Ac wasn\u2019t working correctly from the start. Called maintenance and they changed some setting. Then on the last night it froze up really bad, it was leaking everywhere. (They did move us and were nice about it.)The cabinets were peeling apart, the tv remotes worked half the time, the night stand lights didn\u2019t work and the dishwasher was clogged. The bathroom had mold. The Flat screen TVs were dated and gave off so much heat.The second room Ac worked great, however lights in the whole bathroom area didn\u2019t work though.I enjoyed my trip and agin the staff were nice but this location needs sold or updated asap!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.28915662650602403, "helpful_class": 0, "review_text": "Stayed at this hotel for two nights before catching a cruise. Location was perfect as we could walk to everything. Staff was friendly and helpful. Was a little surprised to see how small the bathroom was, as it doesn't show that way in the photos. Restaurant on location was over priced so did not eat there. Would definitely book again if in the area." }, { "user_review_posted": 40, "user_total_helpful_votes": 32, "expertise": 0.00377358490566, "user_cities_visited": 104, "review_days": 0.326944140197152, "helpful_class": 0, "review_text": "This looked like a time-share location, not a usual hotel. It is located off the Strip, so you will need to use the train or a bus to get to the shows or other activities. we appreciated not having a casino (and smoke that goes with it) in the hotel.Service was OK, but not great. We also appreciated having a full suite (and a full kitchen) where we stayed. Place was clean, but not spotless. Walls are a little thin, but not terrible. Internet connectivity was an issue (we couldn't connect in all spots in our suite, but we worked around it.It's perfect for a longer stay, families, and anyone not wanting to be in the middle of the Vegas bustle." }, { "user_review_posted": 72, "user_total_helpful_votes": 43, "expertise": 0.00278911814827, "user_cities_visited": 10, "review_days": 0.07009857612267201, "helpful_class": 0, "review_text": "We stayed for 19 nights in March/April....the rooms are huge,ideal for sharing.We liked the fact that there's a large reception from and the door to the bedroom area can be closed to allow for privacy.The room was very clean and we enjoyed having meals on the terrace looking at the mountains.Sunsets and sunrises were lovely.I have to mention the staff at this hotel are fantastic. They really go out of their way to help.My friend from London had her passport stolen at the airport and showed up the hotel very stressed.The hotel staff helped her with sending faxes etc. She ended up staying until her travel doc arrived and they always asked how she was.The young waitress/pool assistant(Genesis)gave excellent customer service.Outstanding employee.We'll be back next year.PS-A very good Happy Hour with a large choice." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 7, "review_days": 0.43428258488499405, "helpful_class": 0, "review_text": "The staff of the Washington Plaza Hotel is always friendly. The hotel is clean and comfortable and well located near shops and restaurants. Don't know about parking since I didn't rent a car. No hotel shuttle is the only reason for not rating it five star." }, { "user_review_posted": 81, "user_total_helpful_votes": 51, "expertise": 0.0029464530181730004, "user_cities_visited": 29, "review_days": 0.36856516976998904, "helpful_class": 0, "review_text": "First, large portions of the hotel were under upgrading/construction, frequently leading to traveling by stairway from one floor to the next in search of a restroom. I would avoid staying here until this project is complete.Cost for Wi-Fi is $14.95 PER DAY!! This is completely unacceptable in today's world.Stayed there on a business event, so rate was less than rack rate, but IMO still overpriced for what was received.Best news was that Starbucks was directly across the street for early breakfast & coffee so we weren't subject to their consistently high prices.Would NEVER stay here again." }, { "user_review_posted": 133, "user_total_helpful_votes": 36, "expertise": 0.001203770764216, "user_cities_visited": 46, "review_days": 0.518619934282584, "helpful_class": 3, "review_text": "The hotel is on Market Street, within a 5 min walk of Union Square. It has all the shops, underground, bus, tram and trolley stops. Across the road is Bloomingdales mall with food forum on the ground floor.The check in was a bit of a wait but not overly so as the process was slick. It took a bit to orient our selves and find our room. The lifts deserve a special mention to themselves. They were the fastest reacting and shortest waiting times I have ever known. Press the button to the floor you want and a light flashes at the requisite lift, security is good as you pass you room card over the floor buttons.The room had a magnificent view of the bay in the distance and city skyline in the foreground. Two enormous comfy double beds and spare cover if needed. Two bottles of water a day and free Wifi in the reception area on comfy sofas.Staff were friendly, helpful and polite. The rooms were clean and tidy and there were adequate toiletries supplied plus masses of towels and face cloths. Large TV was the finishing touch." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8565169769989041, "helpful_class": 0, "review_text": "We had a great time. This was our second year in a row staying here and will definitely come back again. The accommodations were great. Great location! 5 minute walk to the link.We had a family of 5 in a two bedroom unit with plenty of room. Pool areas were nice and clean." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 8, "review_days": 0.422782037239868, "helpful_class": 0, "review_text": "My wife and two children stayed here in early January. From the moment of arrival the front desk staff were so helpful and friendly. Kimberly could not do enough for us and made us feel like we were staying in a private home. When I met Neal, the manager, I understood why the staff were so great as he was very accommodating and very helpful.Keith in the restaurant was fantastic as was the food. This is the first such review I have done but I felt compelled to because of the treatment we received." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.53012048192771, "helpful_class": 1, "review_text": "We loved our stay here. It is clean and tidy and in a handy location to everything that we needed. They offer car parking (at a cost of $26 US at day if you have rental car) which was something we needed. The staff were friendly and always on hand to help. The pool area was perfect when you have a 7 year old and the others staying there were always friendly. I would not hesitate to stay here again on our return. Really good all round location and there were families, honeymoon couples or just those that wanted a great deal/location. The beach is across the road where it has a great surf/boogie boarding area and then across a brake and they have an area that has a break wall that is calm and perfect to swim, relax in. We had stunning views of the ocean and Diamond Head from our room and we paid for for this and it was worth it but next time with our son we are just going to say in a pool side room so that he can just walk out the door and go for a swim and we can see him from our room. (pool side rooms are way cheaper). We had a room with two double beds and there was three of us that used this being our 7 year old son and my partner and I. Perfect for us." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.426615553121577, "helpful_class": 0, "review_text": "Staff was great, super nice, and very helpful. Room was very clean, bed nice and firm. Overall, the staff and place was very accommodating, and I would definitely stay there again if visiting Seattle." }, { "user_review_posted": 71, "user_total_helpful_votes": 12, "expertise": 0.0007102085091370001, "user_cities_visited": 14, "review_days": 0.336254107338444, "helpful_class": 0, "review_text": "My boyfriend and I booked a room for a short sleep after we drove in from California. They let us book it for a 3:00 am check in and because we were arriving so late, the man who checked us in pushed back our check out to an hour later which was great!" }, { "user_review_posted": 11, "user_total_helpful_votes": 1, "expertise": 0.000331016219794, "user_cities_visited": 4, "review_days": 0.45235487404162106, "helpful_class": 0, "review_text": "I liked the hotel, I had read that the staff was rude, I did not experience anyone who was rude, they are very professional. Cleanliness was a top priority and you can't beat the location! Parking is convenient and a good rate for downtown." }, { "user_review_posted": 37, "user_total_helpful_votes": 69, "expertise": 0.008943402190671001, "user_cities_visited": 20, "review_days": 0.08324205914567301, "helpful_class": 1, "review_text": "I've stayed in about 10 different hotels in Waikiki and I'm actually surprised that I haven't stayed at the Princess Kaiulani sooner. The hotel is in a great location, it is extremely quiet at night, and the beds are very comfortable. We ate at the buffet one night and enjoyed the food and entertainment as well. The pool is well kept and there are lots of lounge chairs. Would definitely stay here again." }, { "user_review_posted": 115, "user_total_helpful_votes": 92, "expertise": 0.00377358490566, "user_cities_visited": 195, "review_days": 0.749178532311062, "helpful_class": 1, "review_text": "Im still looking for the perfect place to stay in Honolulu and had always wanted to stay here. Good points were roomy accommodation and the fact we got an early check-in after a loooong flight. Our room was nice and clean. Bad points were noisy room as the walls are very thin and everyone seems to slam the doors in the corridor so we were unable to rest despite our early check-in. Secondly a private function had closed one pool so the remaining pool was totally over-crowded on such a hot day. I was very concerned about glass-wear in and around this crowded pool area although luckily there were no incidents while I was there. There were not enough lounges for guests so we went elsewhere. The resort fee was totally wasted for us. So all up, Im disappointed and will try somewhere else next time....." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8050383351588171, "helpful_class": 0, "review_text": "Do NOT stay at this hotel if you are a nursing mother or friend of a nursing mother. Note I was traveling without my child and stayed at this hotel because my work conference was being held there. To start, they did not have a mini fridge available to store my breastmilk in my room. Which means that every time I pumped (including in the middle of the night), I had to go stand in line at the front desk and hand my breastmilk to a stranger in the hopes that they store it a) immediately, and b) actually put it in the right bag. Next, when I asked for a later check out to allow me to go to my room and pump once more during the meeting\u2019s lunch period, I had to BEG for them to not charge me or really the non profit I work for. They \u201cgenerously\u201d (read with sarcasm) granted me an extra 30 minutes. I hope I can get the whole process from set up to pumping to clean up done in time. Remember I was at the hotel for a work meeting and I\u2019m sure the conference organizers were paying good money to host this conference at this hotel. Isn\u2019t this the hospitality industry? My stay did not feel hospitable, accommodating, or relaxing in any way. Don\u2019t get me wrong, some of the staff were nice and helpful, but this was a lot of hoops to jump through!" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.623767798466593, "helpful_class": 1, "review_text": "This was my first time in San Francisco and I could not have select a better hotel to help me explore all that SF has to offer. My new friend, Frank from valet was a great source of information who made each day fun and exciting with all of his recommendations. It is nice to have a local point out the best places to visit. Thanks Frank for your time." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8598028477546551, "helpful_class": 0, "review_text": "Jeremy Toledo at check in was most welcoming.. He was very detailed in what we get for being Gold Hilton Honors member, gave us a suite upgrade, he seemed very ecstatic in having us. The room was ridiculously spacious! Best Hilton hotel I\u2019ve been to I must say. What was surprising was on our first night, when we cane back to the hotel, they cleaned our room again and we got an amenity from the hotel manager, Robert Jenny.It is very unlikely of hotel nowadays that they clean your room TWICE in a day! From service to amenities to a comfortable room, this hotel leaves me speechless. It was really hard for us to go out. We literally just wanted to stay in our room with our spa like bathroom of course. That\u2019s it for now. But I just wanted to express my gratitude to their guest services team, most especially Jeremy, April, Joy and Robert." }, { "user_review_posted": 123, "user_total_helpful_votes": 56, "expertise": 0.002100024310405, "user_cities_visited": 67, "review_days": 0.23877327491785302, "helpful_class": 0, "review_text": "We stayed at Columbus Motor Inn for 3 nights in March. It's a no frills hotel but is clean and tidy, reasonably priced, has free car parking, free wifi and is in a fabulous location with a short walk to Fisherman's Wharf. For the price, compared to most other hotels in San Francisco, we simply could not find fault! Would recommend." }, { "user_review_posted": 131, "user_total_helpful_votes": 41, "expertise": 0.0014091352053850002, "user_cities_visited": 56, "review_days": 0.7185104052573931, "helpful_class": 0, "review_text": "Our second stay at this hotel and as good as the first one. Central location, rooms smallish but manageable. All clean. In-room safe available. Enough storage space for 3week-luggage. Liked the charme of this historic building. Stayed in a room facing the front which can be loud when window is open (no aircon) but for us this was part of the deal staying in the middle of SF. Friendly staff, security at the entrance. Can recommend and would not hesitate to book again. Extremely good value for money." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.851588170865279, "helpful_class": 0, "review_text": "From the doormen to the front desk, room service to the waiter we had at ETA. Everything was top notch.Accommodations could be a little better, with either a free breakfast ticket or a discount on overnight parking." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.697699890470974, "helpful_class": 0, "review_text": "We were staying at the hotel for five nights. Everything was fine, though the airconditioner was very loud, which was irritating. And the room cleaning was great; they were quick and it looked amazing when we returned to the room. Also the customer service by Mahinoor in the lobby was exceptionally good. She was very kind, and helped us with all that we needed." }, { "user_review_posted": 34, "user_total_helpful_votes": 6, "expertise": 0.0007464091230660001, "user_cities_visited": 18, "review_days": 0.6495071193866371, "helpful_class": 0, "review_text": "It was amazing hotel with spacious and very clean room and comfortable bed with warm bathroom where u can see Shiek Zayed Road with beautiful flowers and gardens. The breakfast was nice with variety of food and an excellent staffits my first time in H hotel, my reservation is suite floor 22. its huge with very comfortable bed and sofa. sound isolation is nice. bathroom is good. breakfast is nice. location is good near airport and not too far from dubai mall. car parking available. swimming pool is very nice" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.876779846659364, "helpful_class": 0, "review_text": "Excellent breakfast, such a good choice and the way it was presented. Early check in, upgrade with all benefits and late check out was a huge value for me.Atmosphere at In Blu bar with live music, very friendly bartenders - Tak, Tree and Aof. Special thanks to Valentine, who managed my stay in the hotel to be extremely comfortable." }, { "user_review_posted": 32, "user_total_helpful_votes": 11, "expertise": 0.0015585347015330002, "user_cities_visited": 21, "review_days": 0.13198247535596902, "helpful_class": 0, "review_text": "We were on honeymoon and my mum booked us this hotel as a present and it was great! Right near the wharf in San Fran so perfect location if you only have a few days to get around. The hotel was very nice, really funky with great layout and nice outdoor relaxing area. They have fire pits and the whole area is BYO so great place to relax. Hotel is perfect for couples, friends or families." }, { "user_review_posted": 39, "user_total_helpful_votes": 13, "expertise": 0.001507962779065, "user_cities_visited": 163, "review_days": 0.24753559693318702, "helpful_class": 0, "review_text": "This hotel have diffrent roomsettings. Our had a small kitchen so we could cook food. Pool heated byt you also have a short walk to the beach. Its easy to find a bus for diffrent locations like Hanamuna bay, Pearl Harbour etc. Also located close to wakiki shopping Street. Hotel staff most helpfull." }, { "user_review_posted": 114, "user_total_helpful_votes": 41, "expertise": 0.001635723425301, "user_cities_visited": 104, "review_days": 0.196604600219058, "helpful_class": 0, "review_text": "The hotel is just one block away fromThe famous Union Square. I stayed there on the weekend and my shopping experience was amplified. On Saturday, Macy's would offer special deal, I could walk back and forth between the mall and my hotel to drop off the stuff conveniently.The room was very clean and spacious, compared to the one I stayed before right around the same area. There are not many floors, I got to stay only on the 3rd floor. I was worried if I could sleep with the noise from the area. But I slept like a baby on their comfortable bed. The bathroom was in white tiles and they were clean. I was impressed by the interior inside the room and in the hotel." }, { "user_review_posted": 33, "user_total_helpful_votes": 81, "expertise": 0.01180624517268, "user_cities_visited": 18, "review_days": 0.616100766703176, "helpful_class": 0, "review_text": "Stayed at this hotel for 3 nights. The location is great, close to Khaosan Road but also close to much quieter streets with nice bars and restaurants. Right on the pier to catch the boat. Breakfast served outside overlooking the river. Good choice of food but unfortunately during our stay the hot food was mostly cold. The rooftop pool is a nice place to relax after a busy day of site seeing. Wi-fi was good. It\u2019s not the most luxurious hotel you\u2019ll find in Bangkok but our room was clean and comfy. We enjoyed our stay and found it good value for money" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.36801752464403004, "helpful_class": 0, "review_text": "I was forced to give them a star, so here you go one star. Well let me just get straight to it. My stay could have been a lot better and I should have just cancelled my week long reservation and went elsewhere. I made an on-line reservation via their website on 8/29/16 for a stay on 9/11-9/16/16. A few days later I went back to their website in attempt to extend my reservation by one day (9/17/16) and their online booking system could not accommodate my request. So I used other search engines (Orbitz, Hotels.com etc.) to find a hotel that could accommodate my extra day. Low and behold I found rooms available at the same hotel (Ala Moana) that I just inquired with. So at this point I am a little perplexed trying to understand and navigate this dilemma. So I call Ala Moana directly to find answers and they have no rooms available but on third-party sites they are available. Of course the reservation folks had no answers or clues on why I am experiencing this and that I should book via the third-party website if it\u2019s available because their hands are tied. So I ended up booking this single reservation. So speed things up, I am all checked-in and trying to make the most of this trip and reservation. So few days after checking-in, I thought it would be a great idea to ask the front-desk staff about my experience and explorer the possibilities of being able to stay in the same room, instead of grabbing my things and relocating to another room within the same hotel.While let\u2019s just say wishful thinking and what a terd sandwich to say the least. By the end of the day I ended up talking to several front desk staff and then the lovely night-shift manager whole couldn't tell his rear hole from a hole in the ground to say the least. I was trying to have him explain their booking process, online reservation system, and their involvement with third-party reservation sites. All I got from him was lip service and 14 years in industry and blah blah blah. I ended up leaving (walking away) by his 4th explanation of my reservation experience and told him to shove it and his 14 years.So let\u2019s just say the check-out and check-in process is insane and you better pray that your room is ready, computers are online, or flight crew. Also, you might as well leave your reasons and explanations at the airport because these folks could careless on how bad you need your room. Don't ask for a stupervisor, because they'll really tell you to go pound Hawaiian sand and come back and just maybeee your room might be ready. I'm telling you! So I had to wait in-line for 30min to check-out of my first room and then to be told that the computers are off-line at the moment and to come back in an hour so that I can check into my second room. At this point I am ready to walk the plank in the shark infested waters so I don't have to interact with this hotel. Mysteriously they were able to check me out but not re-check me in???But wait, if I recall correctly they have one or two customer service or appreciate certs in the lobby from early or mid-2000s to show you their greatness once upon a time.You've been warn stay clear from this hotel. Then again you don't miss what you don't know (or experience)." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 8, "review_days": 0.060240963855421006, "helpful_class": 0, "review_text": "We friends researched and booked the hotel from india before going on trip and must say it was worth booking this hotel. We selected the newly furnished rooms which are far from reception but the shuttle service is available so its convenient. The best was the kitchenette in the room. The stay made us felt like stay in our own house. Will definitely recommend others here. Its not on the strip but its very nearby." }, { "user_review_posted": 97, "user_total_helpful_votes": 116, "expertise": 0.005695526503479, "user_cities_visited": 26, "review_days": 0.423877327491785, "helpful_class": 0, "review_text": "This is a beautiful old world authentic property. I've stayed here a bunch of times - hence returning. With this said, for some reason it's appeal and allure is not what it used to be, for me. Perhaps it's a little tired and in need of some cosmetic upgrades, especially the rooms and common areas (outside the lobby area (which is magnificent)). Position is right in the thick of the action and the staff are generally pleasant and easy to deal with. Take the western side of the hotel as it's the better option, the east is really dated. To end on a positive note the views are amazing and I've included some snaps of my recent trip." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.09529025191675701, "helpful_class": 1, "review_text": "This COULD BE a GREAT property! Looks fresh & clean & has a friendly staff. That said, here is the BAD NEWS; if you want to get a good nights sleep, NOT GONNA HAPPEN. When we checked in & went to go in our room we could hear the TV & kids jumping on the bed in the hall before we even got into the room. I immediately went to the desk & asked for another room (ours was on the ground floor but had requested online when we booked, a QUIET, TOP FLOOR room) but was told we had the last room (this is a VERY large property). In the room, it was WORSE than in the hall. We could hear EVERYTHING that was being said, yelled, whispered, coughed, sneezed, barked, & snored, the entire night. We did complain to the desk, but nothing was done. There were SEVERAL kids (we counted at least 6) in the room with 1 adult. The people on the other side of us had dogs that barked off & on & even got sick (made our night even less restful). Every time anyone next to us or above us ran water, flushed, or showered, it sounded like they were doing it right next to us. The walls are PAPER THIN!!! It is really \" SUCH A SHAME\", as it could be an excellent property otherwise (maybe they could blow in MORE or SOME insulation). I'm sure, this is the case in all the rooms, as several people complained about it & were still complaining the next morning, to us & anyone who would listen, including the staff.We are not snooty or difficult people to please. We are WR members & we travel ALOT & stay in lots of WR properties. We only want, need, & expect, a QUIET, CLEAN, room that we can get a good nights sleep in. The rates, breakfast, staff, & lobby were all good, so if that's all you're looking for, then you'd be ok here.GOOD LUCK if you stay & want to sleep... it COULD BE so GREAT if they could fix the NOISE problem!!! : (" }, { "user_review_posted": 26, "user_total_helpful_votes": 2, "expertise": 0.000263115456759, "user_cities_visited": 4, "review_days": 0.502190580503833, "helpful_class": 0, "review_text": "My room is on 36 floor with perfect panorama view and it is large and the bed is very comfortable. The staffs are nice and helpful. The location of hotel is convenient and the shopping mall is just downstair and there is a big supermarket which could be buy everything. The breakfast quality is good." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.676341730558598, "helpful_class": 0, "review_text": "I don't think I could say enough good things about my stay at The Continent. I got a great deal by booking directly with the hotel (better than the discount booking sites I usually use) and it even included some freebies!The location was perfect! Bangkok is a huge place but this seemed to be in the heart of great shopping, food and transport.The hotel itself is modern. The room was clean and I loved the rain shower! The BEST part though was the rooftop infinity pool. I was there every day its so beautiful and has a spectacular view. Plus its always happy hour at the pool bar :)The staff were incredibly friendly and accommodating. They even remembered our names!Thank you to The Continent hotel and staff for making our stay so memorable! We'll definitely be back and recommending it to all our friends in the meantime." }, { "user_review_posted": 11, "user_total_helpful_votes": 2, "expertise": 0.0007723711795210001, "user_cities_visited": 126, "review_days": 0.24698795180722802, "helpful_class": 0, "review_text": "From the moment we walked into this hotel, I was very impressed. The front desk offered us a glass of pineapple juice as we walked in and gave us everything that we would need. We were worried about parking in the busy Waikiki area, but we called before to reserve a parking space (definitely recommend!) and never had a problem. We stayed in the room with the kitchenette, which was great size and gave us plenty of space. We had three balconies which we thought was incredible and 2 of them overlooked the outside pool/patio area. We were very glad that the hotel provided us beach towels to take with us anywhere throughout the day. The hotel also had a variety of movies (included in the price) that we could watch. I had heard that some places in Waikiki were pretty old, but I was impressed by the quality of this hotel and the cleanliness as well. The hotel left us a letter and treat on the day we checked out, which impressed me and really made me feel like part of their \"ohana\". We happened to be there the day of the manager's reception, and we enjoyed learning to make a flower lei and the snacks that they provided. Overall, this was a fantastic place, and I'm so glad we stayed there." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7360350492880611, "helpful_class": 0, "review_text": "Sarbi and Elizabeth were excellent, they made my stay easy, comfortable and relaxed. The room was comfortable and the hotel is in a great location for food and entertainment. I would recommend club quarters to my family and friends" }, { "user_review_posted": 36, "user_total_helpful_votes": 37, "expertise": 0.004879424276974, "user_cities_visited": 24, "review_days": 0.10186199342825801, "helpful_class": 2, "review_text": "Here are the \"high/low\" points of my recent visit to the Palomar. I usually love the Kimpton chain. I had arranged for a corporate meeting---15 rooms, conference room & meals. Check in was easy and efficient. My room very nice--actually massive for a city hotel. So far the good. Dinner in the restaurant, Urbana, left a lot to be desired. Not really busy, but service was absolutely terrible. Took an hour to get our food. Lots of \"i'm sorry\" so comped the appetizers.Next day--good night sleep. AC worked very well. Room was quiet. Bed was comfy. Our conference room was well equipped. Catering excellent. All-in-all an excellent place to have a meeting. So that was the good.Next day- came back to my room at 3:30. My room was still not serviced and had to call housekeeping. This was not a one-off event as same thing happened to my college. To add insult to injury, the internet went down at 1pm. The poor front desk staff could only apologize, but nothing they could do about it. We needed to print out an important document to sign and scan. Obviously this couldn't happen. Andy at the front desk offered to walk us down to another hotel to take care of it. He could not have been nicer under the circumstances. He comped us breakfast for the following morning. Oh--to add insult to injury, the bar and restaurant were closed that night for a private party.Next morning at checkout, internet was still not operational. So the total amount spent for our meeting--over $15,000 and received a free breakfast for some of my colleagues. REALLY? I'm sorry." }, { "user_review_posted": 13, "user_total_helpful_votes": 13, "expertise": 0.004744565817058, "user_cities_visited": 8, "review_days": 0.706462212486308, "helpful_class": 0, "review_text": "The River Inn has two branches of state. The Inn and The Hotel.The hotel branch is fashioned with a complete staff. Curb side service to your room. Valet parking. Chef inspired restaurant, room service, and a room with a kitchenette. Elevators and modern amenities.The Inn branch is the location. In the quite, quaint, historical neighborhood of the Foggy Bottom.We chose the River Inn for two reasons. Price and location. My wife and two granddaughters drove from central Massachusetts for our first time visiting Washington DC. We came to explore much of our 3 days by foot and Uber. The River Inn is seated between the Patomac River and Washington Circle. Less than 1 mile from The White House.The River Inn was perfect for us.A special thanks to \" Mr. C\"" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.387185104052573, "helpful_class": 0, "review_text": "My stay at the Holiday Inn was delightful because of the wonderful attention I received by the bartender Ron Clark. Not only did he give me great tips of getting around in DC, he shared information on a variety of things I may want to do. He was so personable and so upbeat that I couldn't wait to see him in the evening. He knew our names and made us feel so welcome. Holiday Inn is so lucky to have him work here. He is their best advocate for staying at this hotel.Jan McClenahan" }, { "user_review_posted": 151, "user_total_helpful_votes": 89, "expertise": 0.0027511612969690004, "user_cities_visited": 83, "review_days": 0.475903614457831, "helpful_class": 1, "review_text": "We picked the hotel mostly just because of its downtown location. We took about 45 mins in the evening to reach the hotel from SFO (roughly $50-$55USD by taxi), and hotel is just a block away from Union Square. It's a great place to start your trip in SF as there are lots of restaurants around, and 2-3 blocks away from the cable car terminal.For our stay, the room is quite small to be honest, just enough for 2 of us with our medium luggage. Clean and beautiful room. We didn't encounter any noise issue during our stay. Free cookies, fruits, coffee and tea in the lobby. Helpful and polite reception staff.For our package, we didn't reserve with breakfast. In my opinion, I recommend to take with breakfast option, because dining in the area is not cheap. We paid roughly $80USD or slightly more for 4 just for each breakfast! It's insane!Overall, we will stay again for our next visit!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.078313253012048, "helpful_class": 1, "review_text": "Waikiki always seems to be a little too on for my taste (think Vegas). I generally prefer a calmer more relaxing escape for my vacations. Nonetheless it is a beautiful destination with a perfect climate. I'm not a fan of crowds or standing in line for a restaurant or anything while on vacation. The Halekulani makes sure your vacation is without any waiting or lining up for breakfast or a pool chair. There are no crowds here. Even with the hotel at full capacity you still feel like the staff is ready to assist with whatever you need. The pool is serene and generally quiet with few screaming children. Take a walk along the beach and see what awaits guests at other Waikiki beach hotel pools. You will want to rush back to the peace and luxury of the Halekulani.Rooms are recently renovated and have very thoughtful amenities. The lanai is spacious and nicely furnished.I would not stay anywhere else on Waikiki." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 6, "review_days": 0.35049288061336203, "helpful_class": 0, "review_text": "close to shopping area and restsurants. well connected to downtown. nice neighborough. comfortable, clean room. on honeymoon we were welcomed with a bottle of sparkling wine. kind and smiling employees." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.911829134720701, "helpful_class": 0, "review_text": "Great hotel in a fantastic location close to public transport and shopping centres. Lovely base to explore this fantastic city. The rooftop pool is a lovely place to relax after a long day sightseeing. We stayed for 3 nights b&b and would recommend. Staff are very friendly and helpful. Coco the concierge was amazing and helped us plan our days and organised taxi tours for us. The staff at breakfast also very helpful." }, { "user_review_posted": 74, "user_total_helpful_votes": 32, "expertise": 0.001989079446874, "user_cities_visited": 56, "review_days": 0.041073384446878004, "helpful_class": 0, "review_text": "We were met at the curb by a gentleman/doorman who took our luggage. Check in was fast and easy, great experience. Room was 327 3rd floor in front with view of Harry Caray's. Large room, comfortable bed and pillows with window seating (looks just like all the photos) Bathroom was super large, great water pressure, good make up lighting with an added makeup mirror, ample counter space. Free breakfast every morning and seemed to be plenty, also free drinks on 6th floor (we never made it up) but appreciate free drinks! Stayed 3 nights for St Patty's weekend (craziness in this city) but each lobby person said Hi and asked if we needed anything when we entered the lobby. Super nice employees! Location is great, close to everything touristy and within walking distance to transit. I loved our stay here, would def stay again. Only issue I had was outside noise of the city (not the hotels fault) we were on the 3rd floor so close to ground level. I'd bring sleep earplugs if staying inside city center." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 5, "review_days": 0.335706462212486, "helpful_class": 1, "review_text": "Stayed over for three nights at the San Remo , the room was quite small but the overall beautiful presentation of the hotel compensated for this. The shared bathrooms were always clean and not to mention that massage chairs were an absoloute god send after walking miles every day. The staff were ever so kind and I would definitely recommend this hotel to anyone wishing to stay in San Fransisco close to the coast." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.44633077765607804, "helpful_class": 1, "review_text": "This is a good hotel, in a great location for tourists. I was very happy with it until I discovered that my credit card had been charged some US$300 with no explanation after I asked, on checking out, whether there was anything further to pay (I had pre-paid for the four nights we were in the hotel)." }, { "user_review_posted": 13, "user_total_helpful_votes": 1, "expertise": 0.000263115456759, "user_cities_visited": 48, "review_days": 0.8915662650602411, "helpful_class": 0, "review_text": "If you are looking for beach access this hotel does have it. However, beware of the $30 fee each night for chairs that you do not even use when it rains every day you are there (as was the case for our trip). What a waste. The rooms are very small and the front door opens right into a view of the bathroom if that door is not shut. I am a Bonvoy Elite member and asked for a late checkout - NOPE. Housekeeping or someone from the staff was literally KNOCKING on the guest rooms at 10:57 a.m. when checkout is at 11:00 a.m. to rouse people from their rooms. This is not only incredibly rude but also causes a huge mess in the lobby with everyone checking out at the same exact time. This property seemed to cater to large groups. Overall it was clean but I would not highly recommend. The sheets were also of a poor quality. Very disappointed and rethinking my Bonvoy membership after 20 years with SPG." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.73986856516977, "helpful_class": 0, "review_text": "This hotel is in a fantastic locations..... but we were disappointed with the overpriced room. We upgraded to a king suite and although no complaints about cleanliness and the minimal furniture (which we quite liked) the size of the bathroom for a suite was absolutely tiny! Can\u2019t fit two people in there at once and it had a small shower toilet and very small sink with no space storage/counter space to leave things such as toiletries- so everything was left in the room. Even though we were in a suite we were given no complimentary water and the hotel doesn\u2019t have any restaurant/food facilities just a bar which is open unti 2am. Our suite was also next to the fire exit stairs which meant we heard all deliveries arriving and every time the door shut it was very loud! Overall if location is what you are looking for this is great- but expect minimal rooms and in our opinion overpriced rooms with insufficient amenities." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.5728368017524641, "helpful_class": 1, "review_text": "Seventh visit, still a Great beachfront hotel for the price! Friendly service & oh that view. Quite end of the strip, not far from the action. The rooms are clean and adequate. The courtesy bus is a nice touch as well as the refreshments in the foyer. Thanks for a wonderful stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.700438116100766, "helpful_class": 0, "review_text": "We loved our place in Dubai. The hotel is very central on the main road in Dubai and next to the metro station. The staff and service is very kind and helpful, the breakfast was delicious. Especially great thanks to Prasad, it was nice to meet you and talk to you. The hotel is totally worth its price! Enjoyyy :-)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.646221248630887, "helpful_class": 0, "review_text": "While the room shows some wear and tear it was very clean and comfortable. I was on the 2nd floor and therefore quiet. I would stay there again. It was nice to be staying away from the Strip but still be a short cab ride away." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 36, "review_days": 0.719058050383351, "helpful_class": 1, "review_text": "Arrived in Vegas having not pre-booked anywhere so this was the only place available that night due to a convention. We were so tired we just booked it so we had somewhere to sleep for one night before moving on to a better hotel closer to the Strip.Thank goodness we were only there one night. The entire property was filthy, there was a strange dirty smell in the room and the grounds were untidy and full of litter.Breakfast was a poor show - only options were self-heated toast or pancakes on polystyrene plates.All of this I could have handled but the array of directive signs barking orders about what is and is not allowed - some simply printed on coloured paper - that were plastered all over the place made the place feel very unwelcoming. The framed sign on the reception desk said it all \u2018WE reserve the right to refuse service to ANYONE.\u2019 Nice - hello to you too!! What a genuinely warm and sincere way to greet paying guests!We were a party of 3 women, two in their 70s, and this communication caused the older two to worry about what kind of people stay in the hotel to warrant that sort of unfriendly, bossy welcome. Essentially the other guests were friendly and pleasant. Everyone there deserved a proper welcome and to be communicated with like hotel guests and not rowdy kids at a bootcamp. It was almost as if the management resented the presence of guests at all. The flimsy, bossy signs are NOT the way to communicate to decent people paying good money to stay with you. Get rid of them and make your guests feel WELCOME, not barked at!!We moved on to the Excalibur the following day where our experience of clean, well-kept property and welcoming management was a world away from this shameful backwater of a \u2018hotel.\u2019" }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 11, "review_days": 0.7787513691128151, "helpful_class": 0, "review_text": "Don\u2019t know how the managed it to push-up the ranking. Maybe there are rooms without traffic noise, barking dogs, street music until 1 a.m... but we had no chance to get a better room nor to cancel. City view means NOISE. My recommendation: never book a promotion without the opportunity to cancel here.This was by far my worst stay in Bangkok." }, { "user_review_posted": 126, "user_total_helpful_votes": 36, "expertise": 0.001276776847779, "user_cities_visited": 89, "review_days": 0.15607886089813802, "helpful_class": 2, "review_text": "The hotel is right there where the magic happens, if you want to have total silence at night, do not stay here !The room was newly remodeld and looked very nice, the bed was good, the bathroom small but clean. The personel at check-in was very noce and where smiling all the time" }, { "user_review_posted": 48, "user_total_helpful_votes": 14, "expertise": 0.00130567508919, "user_cities_visited": 40, "review_days": 0.9277108433734941, "helpful_class": 0, "review_text": "Wonderful hotel right on the beach. I got upgraded to a larger room, on the top floor with ocean view, which was wonderful. Room was spacious, clean and comfortable. They have a beach club and beach chairs, umbrellas and towels on the beach are all included for hotel guests which is a big plus. They have one of the better gyms I have seen at any hotel. The lobby is very nice with free cucumber/orange water, which I always looked forward to when getting back to the hotel.Only disappointment is the extremely expensive valet parking. This alone might make me reconsider staying at this hotel again." }, { "user_review_posted": 12, "user_total_helpful_votes": 12, "expertise": 0.004744565817058, "user_cities_visited": 224, "review_days": 0.108981380065717, "helpful_class": 2, "review_text": "We stayed here for the last 3 days of our holiday thinking it would be a great ending - wrong!!!The location is reasonable - away from the main shopping and nightlife but not so far you cannot walk to it. Trolley cat stops at the door - so all very handy.We arrived and found the layout confusing. Reception is on the 3rd floor beside the pool. Very barren. All concrete - no plants or much shade. Guests checking in people watch the sunbathers to fill in time.Finally got our room. We found we had a twin when we had asked for a queen. We were told they would get back to us. After half an hour we rang again and was told they had rung but our phone was out of order. Rather strange since we were in one of their rooms and we had just used it to ring them?We were shown to another room which was a twin however, the Tv did not work nor did the internet. We were told it would take about an hour to get someone to fix it. After being checked into a room/rooms for two and a half hours we finally had a TV and internet. The rooms are very small and breakfast is an \"adventure\"For breakfast you are given a cooler bag and you need to go down to the pool sometime after 6.30am and fill it up with cereals or pastries. Be warned it is configured so you only get one shot at it so you see people filling their cooler bag to overflowing. If you want a proper breakfast then you will need to go elsewhere.The other downside is that if you do not feel like lining up with your cooler bag you do not escape the noise from the pool side dinners from 6.30am onwards which rules out sleeping in.This hotel is good value if you want a cheap holiday and somewhere to stay near the beach. On both accounts it ticks the box for probably a good 3 star hotel. If you want a bit of peace and quiet in reasonable surrounding then consider another hotel.Also remember the bar and night club are on level three so if you get say the 5th floor you are just two above the noise of the pool and night clubIt has its place - just as a good family orientated hotel where atmosphere is not required and you want to be able to let your children run free around the pool -ni room in the hotel room itself. You can also convince yourself that you have a hotel on the beach with great views and stayed at Waikiki Beach - but on a budget." }, { "user_review_posted": 86, "user_total_helpful_votes": 178, "expertise": 0.009938184645466001, "user_cities_visited": 20, "review_days": 0.8696604600219051, "helpful_class": 0, "review_text": "Back home from a hugely enjoyable weekend in New York. First up, The Evelyn is an ideal base. Numerous nearby subway stations make every corner of Manhattan accessible, nearly impossible to get lost! The 7 day unlimited pass is a must.The hotel itself with its Art Deco style is wonderful. Rooms are not the largest but with space at a premium in New York, it was perfectly acceptable.Coffee shop on the ground floor for those who want a light breakfast. Didn\u2019t use the restaurants but appeared to be popular.Friendly and helpful staff. Would return in a heartbeat!" }, { "user_review_posted": 59, "user_total_helpful_votes": 25, "expertise": 0.0019468242079450002, "user_cities_visited": 31, "review_days": 0.053121577217962006, "helpful_class": 0, "review_text": "We stayed here with another couple for a long weekend.Check in was quick and easy and we were off to our room. We dropped our gear and freshened up then headed to the strip. The strip is a quick walk from the resort, not bad at all. We never used the shuttle, it really only brings you to the strip. We asked for a ride to the airport and also to a local bar off the strip on Tropicana, we were told to take a cab for both.There is a cobblestone street between the ferris wheel and the strip which we really enjoyed. Every night there was outdoor music and entertainment and no cars or streets to cross, and best of all no \"cards\" being offered. All four of us are in our early thirties and really enjoyed the walk to the strip and back home each night.The condo was clean and well updated. The marketplace has snacks and odds and ends you may need at decent prices. We even got a bottle of wine for 9.95 for the room.The pool was nice, but too cold to swim in, there were mostly kids swimming when we were there, it was nice to be out by the water though and enjoy the sun.I would recommend staying here, it was a great option for our long weekend!" }, { "user_review_posted": 33, "user_total_helpful_votes": 11, "expertise": 0.001507962779065, "user_cities_visited": 53, "review_days": 0.7612267250821461, "helpful_class": 1, "review_text": "This boutique hotel doesn't deliver quality to the price point that it charges.The location is good & close to the centre of SF, as well as public transport links. The check in process was easy & fairly quick. The fitness centre was adequate & easily accessible at all times. There were some added experiences such as a VR station in the lobby that was staffed by a friendly helpful person, as well as a reasonable bar with a pool table in it.There are too many negative aspects to my stay to make me want to come back here again. The room was a decent size for a city centre hotel, but the wifi not working well in it wasn't very helpful. We ended up using the communal areas for anything that required wifi, but this is in turn wasn't the easiest thing to do with so many private functions on in the hotel that limited some of the areas you could use. The room also had no decent mirror in it, and oddly only had 1 dressing gown in a double room - only minor points but at over $400/nt, the level of quality should be higher than this.At such a room cost, and with areas of the resort the were off-limits quite frequently, the addition of a non-optional $25/nt \"resort fee\" comes across as miserly. This is an addition of something that you don't want, for some features that you don't need. There is a small minibar credit that comes with this nightly fee, but it isn't clear that this is a one-off credit irrespective of the length of stay (and thus repeated $25/nt charges), as opposed to a repeating credit for each night. The various added \"experiences\" such as VR use, or games consoles, are a nice enough option, but it is a bit rich to charge $25/nt on top of an already expensive room charge for these non-requested, non-essential additions. Declining room cleaning is encouraged in a more sustainable, green approach, with some minibar credit, but it was never clear that this happened and wasn't applied on check-out.The staff could be more knowledgeable about some things that would be pertinent to people staying there - I asked about public transport info, but they suggested using Google maps, which they helpfully & non-ironically advised me that I could get on my phone, or just using Uber. This is a pretty low level of knowledge for a hotel serving a reasonable tourist population, next to one of the major public transport interchanges in SF.This hotel is a long way short of something like the Soho House brand, while charging something similar, if not more." }, { "user_review_posted": 27, "user_total_helpful_votes": 13, "expertise": 0.002227207898619, "user_cities_visited": 21, "review_days": 0.6856516976998901, "helpful_class": 1, "review_text": "The Good...the bad...the ugly....The Good.... um very little, the Valet, lovely guys, very helpful, well done guys, you and you alone are a credit to the Hilton Brand, the remainder of the Hilton San Francisco Financial District Hotel could take a lesson from you.The bad... the day after I left to take our kids home a day earlier than my wife, she unfortunately fell ill, a 24hour bug, I hated leaving her in this hell hole however we had to get back and get the kids back to school. My wife seemingly during the day ordered a cup of tea and a bagel............ I'll say that again... she was ill and in bed all day (monthly issues.. and a bug..).. during the day while I was flying 6 hours home with our kids, she laying in bed.... called downstairs, explained she was ill, she ordered a cup of Tea and a Bagel.....$30....... THIRTY DOLLARS.... She checked out this morning... she saw it on her bill.. they charged her $30... for the tea and the bagel, delivery cost and service fee...... THIS HOTEL IS THE WORST PLACE ON THE PLANET.....The Ugly..... This hotel has an insane policy on its breakfasts. It segregates, Diamond from Gold within the Breakfast buffet. If you're Gold, you're allowed a \"Continental\" breakfast..... which the definition depending on which employee you speak with changes. Diamond gives the member an allowance to have a \"Hot Breakfast\" which encompasses the remained (Majority) of the buffet. We had a 5 night stay in this hell hole and during that time depending on which staff member we spoke to and the mood they were in, they would allow us to \"explore\" hot buffet section without being slapped with a $6 fee per person for the \"upgraded\" hot breakfast menu...... Hilton Financial SF this is insane.The first day this happened, either through poor communication from the ill spoken English servers, we had no clue this was the case. My wife and I started to enjoy the ENTIRE buffet, only to find at the end of the meal a cheque for $12, for which we asked what it was, and the server tried to say she mentioned this in the beginning... AHHH NO YA DIDNT. And if ya did, we wouldn't have waste our money on it.The Second day while I competed in the San Francisco Triathlon, my Wife and kids enjoyed the breakfast.... the entire Buffet... after a server who was managing the Buffet for the day, Sunday June 3rd, said he would charge her and they could just enjoy the buffet in its entirety..... Hallelujah.. .someone with common sense.The Third day, I took my kids down for Breakfast, tired and exhausted from a big day prior competing in the SF Triathlon, I looked forward to a nice breakfast with my kids. We walked up to the breakfast, I praying we would run into the nice server my wife had the day prior, so as to not deal with this whole Buffet segregation nonsense (i could care less about the $6 at that stage), however my daughter said the man was not there as far as she could see. Another server met us, immediately saying the kids could eat for free.... UM word of the wise Hilton SF Financial... kids (little kids, 5yr old, etc) eat like pigeons. And as far as Im aware, as a Gold member Im allowed (at your nonsense hotel) 2 people to have a continental breakfast, therefore, the only gracious move on your part is to allow a 7 year old and a 5 year old to eat for free.... oh wow... how magnanimous of you, a 5night stay, my pigeon sized portion eating kids can eat for free..... WOW!!!! ..After sitting down, enjoying a few moments with my kids, and wanting to enjoy a piece of bacon after my Triathlon the day prior, I informed the server I would pay the \"upgrade\" $6 fee for the hot breakfast portion of the buffet. 30 seconds laster, Claire who I can only assume was a manger or assist. manager of the restaurant approached me while seated with my kids in the middle of the restaurant. She said, \"I was just speaking to the server and he asked how he should bill your table and I advised we would comp the kids and you would pay for your upgraded hot breakfast\".... I said to her... what are you saying to me now... she repeated the same thing.... I said.. are you coming up to me in the middle of the restaurant to advise me that you're comping my kids........ what ... what are you saying to me... your server who just sat us said my kids were free and I would just pay the upgraded hot meal fee.... so what are you saying to me Claire... what WHAT WHAT AND WHY!!!!!!! I advised her, Im sitting with my kids, trying to enjoy a nice moment and meal with them, after a long and tiring day yesterday, competing in the SF Triathlon and I'd like to just sit here with them and enjoy that, I said I don't care what it costs I just want you to GO AWAY, leave us alone and allow us to enjoy our breakfast.Moments later, several patrons who witnessed the exchange visited our table offering their support and saying they had similar frustrations with this hotel crazy breakfast policy.Hotel Lobby sofas are filthy, as though they have never been cleaned.The hotel is tired and dated, the rooms have numerous drywall repair marks, patch, paint marks, wood panels damaged.WE WILL NEVER STAY IN THIS HOTEL AGAIN. The one thing I appreciate and take away from all this is that assumptions really are the root of experiences like this and can be prevented. We stayed in a similar hotel in NYC recently, Hilton Financial District in Manhattan. We all had a wonderful stay, no nut job Breakfast policies, no poor service, it was a wonderful stay, I had ASSUMED the same from SF Financial Hilton..... Big Mistake ... HUGE.... GOOD BYE HILTON FINANCIAL San Francisco.... Good Bye" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.457831325301204, "helpful_class": 0, "review_text": "My note to the manager:This past week, my family and I stayed at the Fairfield Inn on West Illinois St. in Chicago. It was the finest hotel stay I can recall. I have just arrived home, after a five hour drive, but I have to get this message to you.From check-in on Wednesday 4/12 with Courtney Baby, who seemed to always be on duty, to check-out with Stephanie on Saturday 4/15, and at every interaction in between, the front desk service was exceptional.Though I do have to draw your special attention to your breakfast manager, Javier. He and his main cohort, the effervescent Fannie, made every single morning a sweet and energy filled eye opener. Always generous with greetings and good wishes, Javier flowed easily from English to Spanish, depending on who he was addressing, and his kindness and interest always made my day better.He and Fannie engaged my family at our first meeting and every time after that. They made every day's start a sheer joy.We've stayed in many hotels, in many parts of the US, and around the world, in Marriott partners and with others, too. This was by far the best personal service we have ever enjoyed.Excellent hiring and staffing, sir. Just excellent. Please publicly recognize and praise this group of staff for the value they create. I will stay with you again, in hopes that they are still around.Sincerely,Jim Langendorf" }, { "user_review_posted": 50, "user_total_helpful_votes": 34, "expertise": 0.0031909963588210005, "user_cities_visited": 21, "review_days": 0.00328587075575, "helpful_class": 0, "review_text": "In the heart of south beach, huge rooms (apartments) with everything needed. Maybe not the cleanest but didnt treally matter for us, as long as sheets and towels are clean, I can bear a bit of dust on the floor for a couple of days. Prices are way lower than any other hotel in the area, I would definitely go back when I'm in miami." }, { "user_review_posted": 67, "user_total_helpful_votes": 28, "expertise": 0.001918576597317, "user_cities_visited": 29, "review_days": 0.6029572836801751, "helpful_class": 0, "review_text": "Our family had a wonderful stay here while visiting Washington DC. The location was great. The hotel and rooms are updated and clean. The breakfast and managers reception were both good, though can get a bit crowded at times. The only negative is that the parking is located at the Ritz Carlton, which is about a block away. I should also mention that upon check-in, the salesmen for the Hilton Grand Vacation Club, which is co-located, start hawking you at check-in, offering tours and tickets." }, { "user_review_posted": 127, "user_total_helpful_votes": 17, "expertise": 0.0005395303739960001, "user_cities_visited": 42, "review_days": 0.940854326396495, "helpful_class": 0, "review_text": "We had a one bedroom with a small deck/balcony to step outside. The bathroom is spacious, and there is a kitchen with full size refrigerator. The pool on the roof is fun. It is in a great location, across from ARIA and Miracle Mile shops." }, { "user_review_posted": 74, "user_total_helpful_votes": 24, "expertise": 0.001464224900173, "user_cities_visited": 37, "review_days": 0.831872946330777, "helpful_class": 1, "review_text": "Booked for a 50th birthday celebration.So negative first - check in was very busy and the line/queue was not managed very well. Went to a line and after a wait and when we got to the front we were told we were in the wrong line (why did the staff put us in the line in the first place?) after joining the second line the staff were not allocating in any order!! So frustrating.We checked in and were surprised at the extra money they wanted. Resort tax, had been told around 35$ per day but charged $45 plus sales tax. Also a 50$ a day for a security deposit.Then breakfast - I travel a lot and a five star hotel I expect a breakfast. The cosmopolitan wanted $48 per person per day - absolutely ridiculous and as expected took our money out of the hotel everyday.The room - good size and we requested a high floor to get views of the strip. We ended up on a high floor but overlooking a carpark. No tea and coffee making facilities which again is ridiculous in a five star hotel.The two best parts were secrets - first secret pizza, which is the best pizza on the strip and our favourite was ghost donkey (not saying any more as you will just have to find them) but the staff were the best.Location was good and right in the middle of the strip and some amazing artwork and sculptures around the hotel." }, { "user_review_posted": 168, "user_total_helpful_votes": 416, "expertise": 0.0119113296869, "user_cities_visited": 31, "review_days": 0.788061336254107, "helpful_class": 0, "review_text": "We left the mid Atlantic in parkas and arrived in paradise. This hotel is extraordinary . In all our travels we have never stayed at any place so beautiful. Just outstanding. Everything is special down to the little gorgeous white and gold ballpoint pens! The rooms are spacious and beautifully appointed: wonderfully comfortable beds and linens. Everything in the room is first class.. The lanai overlooking the ocean is private and so very quiet here away from the throngs of tourists at Waikiki. I picked this place because I am a huge fan of the original Hawaii 50 and it\u2019s star Jack Lord who lived in the Kahala area. This caused me to read on about this area and this Hotel . We are thrilled to be here and not looking forward to leaving at all. Dolphins playing in the ocean, 80 degreeF weather, and the friendliest people I have ever met , both at the hotel and the locals while walking around the area. Only thing I might do differently next time is a room with full ocean view rather than part ocean view, part parking lot view but no big deal.There is really nothing not to like here. Alll just fantastic and we can\u2019t wait to return. A wonderful wonderful adventure. Mahalo all!" }, { "user_review_posted": 59, "user_total_helpful_votes": 67, "expertise": 0.005402857960379001, "user_cities_visited": 24, "review_days": 0.220153340635268, "helpful_class": 0, "review_text": "The Halekulani is arguably the best hotel in Waikiki. It's location provides it a measure of protection from the high energy, crowded Waikiki scene. Fantastic views of the beach, Diamond Head and sunsets. Happy hour at the pool with excellent Hawaiian entertainment should not be missed. Special occasion dinners in Orchids or Le Mer will be unforgettable. This is where the Hawaiians go to celebrate." }, { "user_review_posted": 27, "user_total_helpful_votes": 3, "expertise": 0.000429095099733, "user_cities_visited": 13, "review_days": 0.647316538882803, "helpful_class": 0, "review_text": "A mountain view room. Received an upgrade to an ocean front room. We were on the 10th floor which is the same level as the pool. The room has a refrigerator a coffee maker and a tea kettle. We brought some breakfast items and were able to have breakfast in the room every day. The maids came in and cleaned up the room every day. The beds are comfortable. This Was a great stay" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.696604600219058, "helpful_class": 1, "review_text": "I have visited in Dubai. I stayed at the H hotel. A very nice hotel. The staffs are all friendly, the room is big compared to other hotels. I relaxed nicely. Housekeeping staffs are great. Before arrival day, front office whatsapp to insure the room will be ready before arrival time. Telephone operator staff Allen, was a very professional. She is always assured to answer the calls promptly in a standard way. She always giving me a wake up call. My day started with a pleasant day because the way she woke me up. I love to come back soon with my family. I will recommend this hotel to my friends." }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 6, "review_days": 0.45892661555312103, "helpful_class": 0, "review_text": "Having only paid \u00a350 a night for this room, we didn't have huge expectations but how very wrong we were. The rooms were lovely and clean, the location was good - central but far enough away that it wasn't noisy. The breakfast provided with the room was sufficient and the staff we're friendly and helpful. We had some lovely mornings spent by the pool. Would definatly recommend." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.5668127053669221, "helpful_class": 0, "review_text": "Beautiful hotel lovely rooms excellent restaurant room service four star hotel centrally located near the wharf easy to get downtown by Uber restaurant was beautiful food was fantastic offer you a lovely glass of wine when you check in very nice visit I will definitely be back when I\u2019m in San Francisco" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 272, "review_days": 0.719058050383351, "helpful_class": 0, "review_text": "We had a wonderful experience staying here.The staff are all so wonderful and so very pleasant and extremely helpful.The amenities are great.The hotel and our room was very comfortable and clean.We will be back and highly recommend a stay.Location is great." }, { "user_review_posted": 10, "user_total_helpful_votes": 16, "expertise": 0.007657508551252001, "user_cities_visited": 7, "review_days": 0.528477546549835, "helpful_class": 1, "review_text": "Having just returned from the Kahala (3rd trip in 4 years and my Family & I have been coming to the Kahala since 1985), I felt I must write a review. The Kahala is a haven on Oahu. A peaceful, spiritual dreamy resort that transports you back in time to the way Hawaii used to be......serene and far from the madding crowd. The service is impeccable and we are always made so welcome, the dolphins even welcome us back. We particularly love the double rainbowed views towards Koko Head and the calm ocean. If you are contemplating Hawaii, the Kahala is a must. And all run superbly by the charming Steve Tabiolo, who is literally turning the Kahala into an even more splendid place! He has a great team. The shuttle is so handy and Stephanie a wonderful driver. Chef Chea personalises fantastic food and makes the best sushi, Sheila bakes stunning white cakes, Heidi is a super housekeeper and keep the rooms beautifully, Jacob and Lloyd look after you at the pool, Miriam and her girls take care of you at the Plumeria, Cameron and team suggest where to go, Deann and Ying cover the front so well, Jasmine and Kelly take care of you with your bookings at the front. Everybody at the Kahala is lovely and kind.Go to the Kahala, release your mind, free your spirit, aloha nui loa...." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.23220153340635202, "helpful_class": 0, "review_text": "great place, clean, very nice. great location. this is my 2nd time here, once in Dec 2015 and now in Feb 2016. Will stay again. not a fan of the restaurant, and took an hour for breakfast - so wouldn't recommend that, but otherwise the place is great!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.671412924424972, "helpful_class": 1, "review_text": "Hotel is showing age for sure. Not enough power plugs for charging devices. Adequate for an overnight layover, but not too much more than that. I wouldn't seek this hotel out if I were visiting the area." }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 181, "review_days": 0.163198247535596, "helpful_class": 0, "review_text": "A great location, surrounded by everything that you need. Good places to eat and drink nearby, and a few minutes walk to Khao San Road. Great Pool on the roof. Minibus transport to the Airport available from the lobby" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5279299014238771, "helpful_class": 1, "review_text": "This is an excellent hotel! The room was great, the staff was great...especially Julius, who made us feel like family. Loved the space, the full kitchen, the balcony and the bed...slept like a baby. It was quiet and peaceful for rest and only two lights away from the strip for play. Will come back again and again!" }, { "user_review_posted": 22, "user_total_helpful_votes": 22, "expertise": 0.004744565817058, "user_cities_visited": 18, "review_days": 0.582146768893756, "helpful_class": 0, "review_text": "We stayed here for 3 nights at the start of our honeymoon and we weren't disappointed! A wonderful modern hotel, in a great location within walking distance of so many amenities. We had a fantastic room which had nearly panoramic views of the river. The staff were so friendly and very welcoming and they even organised a honeymoon cake for us. The only thing I wish I could change would be the layout of the outside - the swimming pool has no privacy as it is completely overlooked by the reception area and restaurant (but that's only a minor point)! Would highly recommend this property and would stay again the next time we are in Bangkok!" }, { "user_review_posted": 26, "user_total_helpful_votes": 8, "expertise": 0.001383478046834, "user_cities_visited": 13, "review_days": 0.253559693318729, "helpful_class": 1, "review_text": "I stayed at this hotel for 12 nights in March 2016 as I was presenting at conferences and sightseeing. A friend who lives in the area recommended it.I would thoroughly recommend Cornell Hotel de France without hesitation.The hotel is very French and has many interesting details: artefacts, prints, and murals.It was built in 1910 and retains many original features of which the lift is one.The hotel is very close to Union Square, Chinatown and Japantown and it is only a few metres away from the trolly line. From the airport I took a shared shuttle mini-bus which cost $20 including gratuity and didn't seem to take that long perhaps 30 minutes.I arrived at about 10pm and was welcomed by the night manager who very quickly showed me up to my room on the 6th floor. The reception staff were always extremely helpful, friendly and polite. Nothing was to much trouble. For example, if I needed tickets printing they responded instantly and did not charge - unlike some large hotels. The wifi was free and easy to set up. I never had any problems with it.Each floor is dedicated to a particlar French artist with relevant prints along the wall.My room was clean and had an ornate ceiling panel and a mix of prints on the wall. The bathroom seemed brand new. Services in the room included phone, coffee/tea maker, TV and radio. The room was serviced every day to high standard.Included in the price was breakfast which was served in the Jeanne D'Arc restaurant located in the basement of the hotel. This space is dedicated to Jeanne D'Arc and has many objects of interest: suits of armour, chain mail, swords and many objects d'art.The breakfast was good and set me up for the day. It consisted of a choice of cold or warm cereal, glass of juice, coffee/tea and a choice of main course of scrambled, fried or poached egg. This came with their take on hash browns, bacon, toast and a slice of fruit. Alternatively you could have omelette. All were served quickly and in a friendly manner.Unfortuantely, the restaurant was not open during my stay due to staff holidays so I cannot comment on evening meals. However, it is has a good name locally.There are many places to eat in the locale and I found Uncle Vito's directly across the road very reasonably priced and good quality. Again it is popular and most evenings you have to wait for a table.Gettting around: San Francisco is very, very hilly. If you are fit then most popular areas are within walking distanceof the hotel. If you have a mobility impairment then I would suggest using the following taxis: Uber, Lyft or Flywheel. All are on line and can be paid by credit card - therefore avoiding any anxiety about cash. I used Lyft for journeys where I had be at a specific place at a specific time. Their prices are very reasonable, the cars clean and the drivers very friendly and polite.In summary: if you want to stay in a convenient location downtown San Francisco at a resonable price in stylish, unique accommodation with the personal touch then this is the place for you." }, { "user_review_posted": 23, "user_total_helpful_votes": 31, "expertise": 0.006433228271663, "user_cities_visited": 16, "review_days": 0.06736035049288, "helpful_class": 1, "review_text": "I will say that the front desk staff were helpful and friendly but I dont have anything else overly nice to say about the property. It is incredibly old and needs to be completely gutted and re done. The rooms were well below average and felt like the doors didn't even shut well. I am glad they had an in room safe so that made me feel better about leaving my purse and passport behind while I went to the Mariners game. Like seriously even the pictures on the wall were faded out paintings of a melons. The beds were very uncomfortable and the blankets were about 1 cm thick. I am well aware of \"location\" but I would never spend the money again and to boot we had to pay another 15$ for overnight parking. If you are able you will want to buy your own shampoo, conditioner and soap. They don't have individual bottles but one of those 3 compartment pumps on the wall. All 3 were terrible quality and probably the cheapest they could possiy get. It was all in all a major dissapointment. Thank goodness for a great ball game and beer to make it worth while!! This is my first negative review ever." }, { "user_review_posted": 232, "user_total_helpful_votes": 116, "expertise": 0.002317113538563, "user_cities_visited": 526, "review_days": 0.117743702081051, "helpful_class": 1, "review_text": "This Hilton is located just one block away from the main beach. Handy to everything without having a lot of street noise. Nice big rooms facing wonderful ocean views. Rooms are serviced each day and the bedding is very comfortable.Wi-Fi is not free unless you are a hhonours member or booked with Hilton direct.After a day at the beach or shopping have a cool cocktail around the pool or spa. A very relaxing stay in Waikiki.Ratings out of 100Position: 90Noise levels: 90Servicing of rooms: 90Cleanliness: 90Pool and rec. areas: 85Value for dollar: 75Overall Rating: 87 (very good)" }, { "user_review_posted": 1058, "user_total_helpful_votes": 297, "expertise": 0.0012525219910940002, "user_cities_visited": 320, "review_days": 0.444687842278203, "helpful_class": 0, "review_text": "Flew into the O'Hare, missing our connecting flight forcing 12 of us to spent the night, en-route to Orlando, Fla. Originally, they quoted us $402 per person for a room! WTF? Only after turning my wife loose (you don't want to know!) did they say they'd work with us, dropping the price down substanually.Spent four hours attempting to sleep, before running to our connection." }, { "user_review_posted": 124, "user_total_helpful_votes": 76, "expertise": 0.002865247924029, "user_cities_visited": 84, "review_days": 0.44194961664841104, "helpful_class": 0, "review_text": "Halekulani has not dropped a single notch, remaining way ahead for comfort, style and service. The best location just away from the main Waikikii beach with the best hotel pool and grounds. Not on the beach but the beach is a short walk away along the beach front - in either direction toward the main run of hotels along the beach or toward the Hilton Village.The best restaurants are in the hotel and across the road - Roy's & Ruth's Chris.Just up the street, Taormina and the Royal Hawaiian Centre with the other best of the best - restaurants and the world's best brands.Halekulani - as good to come to today as it was 20+ years ago - due to perfect management. You pay more, but the difference is incredible: style, service & comfort." }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.41182913472070104, "helpful_class": 1, "review_text": "Platinum Hotel is the perfect 4 night stay. Non casino makes it quiet. Close to the strip and convention centers.Front desk staff were most accommodating and helpful.Ideal fitness center.Easy parking if you have a car.Rooms are spacious with all needed amenities, large jacuzzi bath and most comfortable bed.I will be back again next year.Thank you Steve !" }, { "user_review_posted": 9, "user_total_helpful_votes": 13, "expertise": 0.006902301175720001, "user_cities_visited": 6, "review_days": 0.32037239868565104, "helpful_class": 0, "review_text": "Stayed in the hotel over the weekend. Overall i had a great time. Here a quick breakdonw:+ Free Upgrade - got a free upgrade due to N/A of the rooms+ Great FO staff (Kevin) - good guy very efficient and polite+ The room service was quick in terms of delivery+ Good food with reasonable price+ Great location+ Cleaned and tidy room - good job housekeeping team- Rude Security - they need to bit more polite with the guest & need to respect other peoples- Lifts are not enough for the commute - need to wait for 15 mins to get a lift- Vallet service need to be improved - need to be more efficient & more staff during busy periods" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8959474260679081, "helpful_class": 0, "review_text": "Great place for a meeting or for Fun.Had a business meeting all week and then stayed for fun.Staff were professional and friendly and just amazing with the team and for myself personally.The hotel was clean and lovely - great room.The restaurant was REALLY GOOD" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.071741511500547, "helpful_class": 0, "review_text": "My boyfriend and I recently came back to LA from a visit to our favorite city and per usual we stayed at the Four Seasons Hotel. While the hotel was great...I am so disappointed to see that Chef Hickey has left Allium! He was such an amazing part of the restaurant and the hotel as a whole. Whoever the new chef is...Steven something...doesn't compare. What a dud! Chef Hickey seemed to always be interacting with the guests, making them feel comfortable. I understand an Exec Chef needs to be in the kitchen but please! For the 2 times we ate there (once by ourselves, and once with a large group of local friends), we saw him only twice for 5 seconds before he retreated back. He just doesn't have a presence. We noticed the change in the food as well. Too bad...that place could be a hot spot if they put the right person in charge. Oh well...until next time!" }, { "user_review_posted": 11, "user_total_helpful_votes": 8, "expertise": 0.003420500937879, "user_cities_visited": 18, "review_days": 0.121029572836801, "helpful_class": 1, "review_text": "the property was undergoing many changes when I was there but the desk was fast, efficient and friendly, the room clean, comfortable and quiet. I enjoyed my stay, the hotel is close to many restaurants and attractions with the Bart and Trolley just around the corner it was convenient for visiting the city sights." }, { "user_review_posted": 134, "user_total_helpful_votes": 41, "expertise": 0.0013751171319830002, "user_cities_visited": 25, "review_days": 0.8499452354874041, "helpful_class": 0, "review_text": "I stayed here during the cherry blossom festival and it was a great location. You are 1 block behind the air and space museum and so it\u2019s a very safe area. If the national mall is your main attraction then this is the best place to stay especially if you don\u2019t want to take the metro or Uber/taxi. The only downside is that you are not in the heart of the city with tons of restaurants around. But those would be a short ride away or a medium walk.Underground parking seemed very safe and secure with plenty of spots. We bought the stay and park package so we had a discounted parking rate of $20 a day with unlimited in/out access. The only bad thing was that our ticket wouldn\u2019t work at one point and the guy working at the exit booth wouldn\u2019t let us out, despite seeing that we had the hotel pass with unlimited exciting privileges.We were on the 5th floor on the back side of the hotel at the train tracks. Though we could clearly hear the train come and go it really wasn\u2019t that bad. It was actually pretty minimal on the weekend but come Monday we noticed a lot more train traffic.Hotel was super clean and the capital bistro had really good food. I think this hotel is great for families and the business executives alike.Highly recommend." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 7, "review_days": 0.54381161007667, "helpful_class": 1, "review_text": "My family and I stayed at the Tahiti Village for the second time and had another great vacation! We stayed in tower 2 which was conveniently located to both the pool and the lazy river run.Our room was great with a full kitchen, large bedroom, bathroom and pullout sofa. The bathroom was definitely showing some wear with the tarnished faucets and mildew in the shower. The king bed was very comfortable but the sofa bed was very hard.The pool and lacy river run were both amazing! Lots of chairs and shade. We never had to search to find a chair to sit on. I loved that water was provided free of charge by both the pool and lazy river run but wish they still provided it in the lobby when you are checking in from a long flight or day of travel.The restaurants on site are quite pricey with a very limited menu but there is a Denny's on site and restaurants within walking distance by the outlet mall.I would definitely recommend this retort to families. No casino or night clubs, friendly staff and fantastic amenities." }, { "user_review_posted": 136, "user_total_helpful_votes": 58, "expertise": 0.001960135262314, "user_cities_visited": 170, "review_days": 0.12376779846659301, "helpful_class": 0, "review_text": "I visited here on a Friday evening during the we and really enjoyed our stay. The staff was very helpful, the rooms are comfortable, and the lobby and rooftop bar were vibrant. I normally stay at the Renaissance, but I may have a new favorite.The rate was pricy but it is a busy weekend in Chicago." }, { "user_review_posted": 118, "user_total_helpful_votes": 24, "expertise": 0.000877099475049, "user_cities_visited": 53, "review_days": 0.5832420591456731, "helpful_class": 0, "review_text": "On arrival we were greeted with friendly great service in which we had just come in from Qld Australia. Our room was beautiful and spacious, we had a lovely balcony overlooking the pool, we dined here for one breakfast which was great and again efficient and friendly service, we stayed here for 3 nights and did a few tours - Madame Tussauds, The Venetian, Titanic Exhibit and Grand Canyon. Location was perfect, just a few minutes walk to The Strip. A very pleasant stay with exceptional service." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.362541073384446, "helpful_class": 0, "review_text": "Our stay at The Normandy was terrific from start to finish. The most friendly accommodating hotel staff ever. The only dissapointment was the charge for breakfast. The price was high for the mediocre spread." }, { "user_review_posted": 74, "user_total_helpful_votes": 35, "expertise": 0.0021858999018870002, "user_cities_visited": 31, "review_days": 0.22124863088718502, "helpful_class": 1, "review_text": "My husband and I used Choice Privilege Points and stayed free but we will come back to this hotel next visit. There was always a cab handy or they will call one for you. There's a convenience store right outside with cheaper priced booze, souvenirs, snacks, health care items and other. There is an actual liquor store and bar, an Einstein Brother's Bagel and Tequila Mexican restaurant all attached to the hotel. Our room were nicely appointed with a great view of the strip. The hotel also offers a free drop off shuttle to The Tropicana, The Linq, and Wynn everyday at various times. Highly recommend this hotel!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.938116100766703, "helpful_class": 0, "review_text": "The Berkeley Hotel is Best in Bangkok .Next to the hotel are several night markets and good street food.The beautiful rooftop pool offers a magnificent view of Bangkok.In restaurants with live music they serve dry dinners." }, { "user_review_posted": 152, "user_total_helpful_votes": 42, "expertise": 0.0012311480455520002, "user_cities_visited": 68, "review_days": 0.072836801752464, "helpful_class": 0, "review_text": "This hotel is comfortable, clean and convenient, with a friendly front desk staff. Our rooms were nice and the beds were great. We were upgraded to a better suite, which was cool, but there was no stopping the street noise from below.The attached restaurant was a great place to drink and snack.....tasty pizzas!Loads of good restaurants within walking distance for breakfast, lunch, etc. We used the hotel car service to get to the airport and were very pleased with the service." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.691675794085432, "helpful_class": 0, "review_text": "The hotel is clean - very important. Every time we entered we were greeted by a fantastic scent (aroma therapy) which makes the environment welcoming. The staff was courteous and helpful. The room was wide, spacious and the bathroom renovated to be modern. The room did have an unappealing brown, stained carpet and brown drapes which made it seem depressing. The TV was far from the bed and not very large, consequently we did not really enjoy the cable TV movies. The hotel is far from downtown, and in a neighborhood that is economically depressed. There is no commerce around it, nor are there any restaurants or night life." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 151, "review_days": 0.24972617743702002, "helpful_class": 2, "review_text": "The Spa at the luxurious Loews Regency hotel is phenomenal. I have been to many spa's both in hotels and that are stand alone businesses, but this spa is truly the best one I have been to based on level of service and pampering, attention to detail and taking that extra step to make your experience really relaxing and personalized. My husband treated me to a manicure & pedicure, massage & facial for a much deserved \"me\" day for my birthday. We also just had a baby 3 months ago so I was in dire need of a massage after all of the back and shoulder breaking carrying I am doing daily. This spa was truly the perfect place for me. All of the professionals were extremely courteous and knowledgeable when it came to doing things that wouldn't effect breastfeeding. I was easily able to pump twice since you have your own suite for massages and facials. The ambiance at the spa, as well as inside your own lovely suite is so relaxing and wonderful. Everyone is so warm, welcoming, kind, calm, and sweet at the spa. For example, they ordered me a delicious lunch of my choosing from the hotel's restaurant since I was going to be there so long. I am so grateful to have had a delicious chicken torta sandwich with fresh fruit rather than a granola bar. :) Regarding the Mani Pedi, I have honestly never had such a perfect manicure (gel) before. I had the Diamond treatment and my skin feels as soft as my baby's skin (no kidding). Everything was so clean and luxurious. It's going to be hard going to my neighborhood nail place now! I feel so spoiled in a good way. I had the Relaxation massage and Joy gave me the best massage ever. Her technique, the pressure, and even the aromatherapy scent she used was perfect for me and my formerly aching body. It's as if she has massage esp. And she was a joy (pun intended) to talk to during the message. Becca gave me a wonderful facial. My face feels so supple, hydrated, and clean. I told her that I felt like I aged these past few months because of the lack of sleep and she knew exactly what to do. The products they use feel and smell so good. Plus, she is an incredible massage therapist too and gives an amazing massage while the different products are setting or absorbing into your skin. At one point I was so relaxed I couldn't even feel my body. It was just warm, soft blankets, and the sensation from the wonderful massage. I truly feel AMAZING!!! And not having to move in between the treatments is really great. :) At the end, I was surprised with a beautiful chocolate dessert for my birthday that I ate in that warm soft massage bed. AMAZING!!! I truly am so grateful to my hubby, as well as each person at the spa that treated me like a Queen. Thank you, Yen, Joy, Becca, and Jackie!! By the way, the warm towel under the neck and around the feet during the message is genius! And thank you for the blanket while I ate lunch in the Tea Room, Becca! So sweet and caring. :) I wish that treatment never ended!" }, { "user_review_posted": 53, "user_total_helpful_votes": 13, "expertise": 0.001080486906122, "user_cities_visited": 22, "review_days": 0.6495071193866371, "helpful_class": 0, "review_text": "The location of this Embassy Suites is excellent and the staff knows how to treat guests. The main floor is expansive and provides space to enjoy the complimentary breakfast (with an made-to-order omelet station!), the large bar, and the very well stocked gift shop. Also, the drugstore across the street is convenient!There are a lot of good restaurants within walking distance as well as DC attractions. Check out the Renwick - always something interesting happening.Downside - If you are driving, check to make sure you can get a garaunteed parking spot. If not, the offsite parking is inconvenient. Look for a nearby hotel that may let you use their valet. Embassy Suites does not offer valet parking at this location." }, { "user_review_posted": 200, "user_total_helpful_votes": 44, "expertise": 0.0009577402626060001, "user_cities_visited": 57, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "Stayed 3 nights at the Chatrium and had a very enjoyable stay. Great view from our hotel. Food was excellent both in the buffet breakfast and the hotel's Restaurant. Loved the huge swimming pool. Reception helped us with bookings." }, { "user_review_posted": 28, "user_total_helpful_votes": 18, "expertise": 0.0030106713324190002, "user_cities_visited": 14, "review_days": 0.112267250821467, "helpful_class": 0, "review_text": "Stayed at the White Sands Hotel for a week and found it to be a small, quiet, friendly hotel, which was close to the heart of Wakiki - but in a quiet street just far enough away from the hustle and bustle. It is a older hotel - but it was clean - the room was a good size and the kitchenette was a bonus. Had a lovely pool view room in the nice garden and only steps from the pool and spa and barbecue area. The free WiFi worked well while relaxing by the pool or in the reception area. The staff were friendly and efficient and made us fell welcome as soon as we arrived. There were several nice places to eat just a short distance away - our favourite being Madame Udon - just around the corner, where there is always a line, but don't be put off cos it moves quite fast and the meals are worth the wait. There is also a food panty a 5 minute walk away where you can stock up on essential items. The Royal Hawaiian Centre is also a 5 minute walk away and have a cafeteria type eating place and also some free activities. Waikiki Beach is 2 blocks away and an easy walk from this hotel. I would recommend this hotel to anyone on a budget or not fussed about paying for the luxury of having a view of Waikiki Beach.Monika" }, { "user_review_posted": 18, "user_total_helpful_votes": 9, "expertise": 0.002317113538563, "user_cities_visited": 10, "review_days": 0.430996714129244, "helpful_class": 1, "review_text": "My husband and I just returned from our first trip to Lay Vegas. We chose the Polo Towers mainly for its location, lack of casino, and it's apartment type rooms.This place is centrally located on the strip and it's not a far walk to the casinos, shopping, and food. We loved that when we needed a break from all the madness we could retreat to the quiet of room and unwind.I had read online that this place can be pushy with their time-share sales pitch but we didn't encounter that at all. We had more people trying to hard sell us time-shares, face cream, and show tickets as we were walking around the strip.We stayed for six days and our room was freshened up every day. The staff we encountered were very nice and helpful when we needed them.Security also seems to be taken very seriously as well. Daily we saw security people in the building and parking areas. Also, to access the elevator you need to use your room key. The one night we ordered pizza delivery the front desk called us first before allowing the delivery driver access.I would highly recommend this place to anyone looking for all the fun of Vegas but also appreciates a little piece and quiet." }, { "user_review_posted": 9, "user_total_helpful_votes": 16, "expertise": 0.008520602694717001, "user_cities_visited": 58, "review_days": 0.007667031763417001, "helpful_class": 2, "review_text": "We stayed in this hotel for 4 days in October 2014. Reading all the reviews about this hotel, it looks fantastic..yes, maybe, those are the reviews for suites, not the regular rooms. We were on business trip and a very needed desk did not exist in the ity-bity tiny room, because there was not enough space for it. The view from our room was a brick wall to the middle of nowhere. I had a filing its a cloudy rainy day all the time, even it wasn't, there is no enough light in that room. We did not have hangers in the open closet, which was tiny again. The bathroom does not have a shelf for your stuff, not even for your toothbrush. The sink was ridiculously small like in kindergarten, and there is no bathtub. There is no fridge in the room. No breakfast. There is a restaurant just besides the hotel. The parking is expensive. The hotel stuff was kind.The room was clean, but smelly, like all boutique hotels in San Francisco.The location is excellent but very noisy place to stay." }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 48, "review_days": 0.38061336254107303, "helpful_class": 0, "review_text": "Excellent location and service. Close to excellent restaurants and Union Square shopping. Close to BART and nice to walk around outdoors. Chancellor is comfortable and excellent place to have breakfast also. Coffee and cookies all day." }, { "user_review_posted": 12, "user_total_helpful_votes": 1, "expertise": 0.000294236639817, "user_cities_visited": 11, "review_days": 0.7984665936473161, "helpful_class": 0, "review_text": "We stayed in a 1 bedroom in the Bora Bora building and it exceeded our expectations. We had plenty of room for the grandkids to hang out and the full kitchen allowed us to save time and money by fixing our own meals. The outside temps were quite cool and as a result we did not get time to enjoy the pool. The resort did offer activities for kids and a movie night complete with popcorn and a cup of hot apple cider. Personally, being off the strip is nice and this is the 2nd time we have stayed here and will stay again if our plans take us back to Vegas. One item I will mention, they do charge a daily resort fee of $17 which was not mentioned on paperwork when we first booked the reservation. There is also a $100 incidental charge which will be refunded a few days after check out." }, { "user_review_posted": 10, "user_total_helpful_votes": 10, "expertise": 0.004744565817058, "user_cities_visited": 125, "review_days": 0.672508214676889, "helpful_class": 0, "review_text": "We stayed at this hotel for one night to end our long-weekend vacation. It was really a wonderful experience. We stayed at a well-appointed, newly-renovated room. The gorgeous lobby was a great place to have a drink or two. Great location to walk around the Union Square neighbourhood." }, { "user_review_posted": 19, "user_total_helpful_votes": 19, "expertise": 0.004744565817058, "user_cities_visited": 82, "review_days": 0.6232201533406351, "helpful_class": 0, "review_text": "Location: Great! It\u2019s a short walk from the main part of the strip.Parking: There\u2019s a space or two in front of the hotel just to drop off and pick up. I can\u2019t remember if the hotel itself has parking but there\u2019s a $7 a day/night parking lot just down the road near the corner shopping centre (up the road just before the hotel itself).The Room: We got room 401. In terms of noise, it let almost everything into the room when the slatted windows were open for air. This might be remedied by asking for a room on a higher level.When we first got in (middle of the night), we realised only one (of two) of the lamps worked in the room, so the room itself was really quite dark, we pulled the lamp to the middle of the room.The room itself is spacious but there was nothing more than a bed and tv stand in the room. It could use a seat or two and a table, to eat or watch tv on.The Bathroom: Again only one light, which made the windowless room feel even smaller. But it seemed clean.Service: The front desk team were really quite nice and upbeat. They helped with queries. Only note is that they forgot to call for the airport taxi (flat rate $29) the night before, but they were able to call for a taxi on short demand ($40) (5am).Overall: Ok hotel, I wouldn\u2019t stay here for longer than a few days (my sister and I stayed for 3 nights)." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 9, "review_days": 0.27710843373493904, "helpful_class": 0, "review_text": "Completely did not see that I booked the wrong hotel for the Billy Joel concert and she made sure we had a room! The rooms are very nice with comfortable beds and the location can't be beat! Service is amazing here! Had a great stay! Highly recommend this hotel!" }, { "user_review_posted": 311, "user_total_helpful_votes": 127, "expertise": 0.0018722107093850002, "user_cities_visited": 130, "review_days": 0.24644030668127, "helpful_class": 1, "review_text": "During our week stay we found this new hotel conveniently located. The 15 story building was constructed in 1928 and was one of the early \"skycrapers\". It is just south of the river and within walking distance from restaurants, CTA bus stops, the Chicago River Walk, museums, the Cloud Gate (the \"Bean\"), Millenium Park, and Maggie Daley Park. It just opened last year in the historic Chicago Motor Club Building. They have a 1928 Model A Ford on the upper balcony. The staff are very friendly and welcoming. Their free hot breakfast is very good and they have a variety of seating options with standard chairs, bar high chairs, and cushioned chairs/seats. There is a small bar adjacent which offers moderately priced drinks.We had a room with a comfortable king bed. The room was on the small side but it was large enough. They have free USA newspaper and limited WiFI in the rooms (and higher level paid WiFi). They also have free coffee/tea/hot chocolate available in the lobby all day and usually fresh fruit. There is a snack room near the entrance where you can purchase TV dinners, canned soup, etc. and water/beer/pop/juice. They have parking by valet which costs an extra $62 per day (so you do not have access to your car by yourself)." }, { "user_review_posted": 22, "user_total_helpful_votes": 16, "expertise": 0.003420500937879, "user_cities_visited": 124, "review_days": 0.22508214676889302, "helpful_class": 0, "review_text": "We came in for a theater audition on a fast weekend trip. We picked this because the price and location were just right. Our shuttle brought us to the door and we entered the modern, upscale, welcoming lobby. Liza welcomed us at the reception desk and upgraded us to a top floor. The room is clean in all corners, bathroom was warm and light. All amenities provided as well as a bathrobe for the room. Coffee fixings were great for the morning. Huge HD television. Beds were very, very, comfortable with plenty of pillows. View from window was great. Business office provided as well as lobby computers. Bar and eating area in lobby with a sumptuous breakfast provided with surcharge. Free newspapers. In room safe also available. There is fruit and drink provided gratis in the lobby and the public restrooms were very clean. The room had lots of outlets and the closet space was more than sufficient. So happy to have stayed here. Dining places close by and the L-train was within walking distance. Again, I have to mention the courtesy and friendliness of all the staff, Well done!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.563526834611171, "helpful_class": 0, "review_text": "Our room was very spacious and nicely decorated. All hotel staff, from front desk to housekeeping were very welcoming, courteous and friendly. Usually stay at the Westin across the street but will definitely be staying at the Fairmont when in DC!" }, { "user_review_posted": 35, "user_total_helpful_votes": 10, "expertise": 0.001276776847779, "user_cities_visited": 15, "review_days": 0.081599123767798, "helpful_class": 0, "review_text": "I definitely enjoyed my stay at the Carlyle hotel on 5/24/15. The hotel was clean, quiet and modern. The staff was friendly. The location was great. Close to bars, restaurants and other attractions in walking distance. If you are lucky, you can find a free spot to park on the street instead of paying to park at the hotel (which I did). I would definitely stay here again. I booked through the Hotel Tonight app. Only downside is the breakfast. Don't look to get full. They basically had juice, coffee, tea, cereal, fruit and a limited amount of pastries. So its good for something light before you head out. I would recommend this place for individuals, families or friends that need a place to stay in the city." }, { "user_review_posted": 25, "user_total_helpful_votes": 11, "expertise": 0.0020258192651430003, "user_cities_visited": 11, "review_days": 0.483570646221248, "helpful_class": 1, "review_text": "Hotel was quite comfortable and clean. Staff friendly, helpful, informative. View of the bay was great as well as the location in general. The only complaint was the $60+ daily valet charge but that's the price you pay in a big city I guess." }, { "user_review_posted": 11, "user_total_helpful_votes": 24, "expertise": 0.010482180293501, "user_cities_visited": 67, "review_days": 0.7612267250821461, "helpful_class": 2, "review_text": "I spent four nights at the Marriott Marquis last week for a conference. It was the worst business-hotel experience of my life.As others have mentioned, we had the one-two punch of construction, and a strike. That meant that many of the amenities that the hotel should have had to offer -- and for which we paid, with even the negotiated room rate nearing $400 a night after taxes and fees -- were not there. Access into and out of the hotel was a pain, restaurants weren't open, there was no room service, and the hotel bar (which had gorgeous view) had limited selections and closed ridiculously early.We were not warned in advance. To the contrary, we were told we had to pre-pay for one night's stay nearly three weeks before the conference. The strikers were noisy, and during breaks in the afternoon when I was trying to work from my room, the bang-drumming and chanting made it difficult to do so. Most hotels in situations like this would have a note from the manager -- and a set of earplugs -- waiting in the room. But there was barely even any acknowledgement.The earliest anyone came to clean my room was 1:30 p.m. I was getting ready for a work call so asked housekeeping to come back in an hour. They never showed up. I finally had to call just to get my room cleaned. And then the next night I had to call again.My conference had a dinner on Saturday night. Even by hotel-food standards, it was terrible. The only bright spot was the gentleman pouring wine for everyone. He was friendly and attentive, and after what we had all experienced, I'm sure everyone could use a drink.The long and short of is that we paid full-price for a hotel that did not deliver the services and amenities for which it was paid. It certainly can afford to take care of its workers. And to add insult to injury, it's my understanding that given the group rate, our stay didn't qualify for Marriott points. Rumor had it that they were giving us (I'm Silver Elite) points to make up for all the chaos and inadequate service, but those points sure haven't shown up in my account less.You learn more about someone when things are difficult than when they are easy. The hotel's horrible response to the issues created by the construction and the strike makes me never want to stay there again, even under normal circumstance." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.309419496166484, "helpful_class": 0, "review_text": "The rooms are like match boxes, the service was shocking and there was a single plug point in the entire room which was down below and behind the bed - not exactly accommodating or to the level of service expected from a 4-star hotel. The place was extremely simple, only 3 pillows on the bed, and absolutely no amenities that go with a hotel of this service or price. An absolute rip off! Only thing good about the hotel is the location!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.29353778751369103, "helpful_class": 1, "review_text": "Some of the friendliest front desk people I've met. Great service. Great room location (corner room 605). Sound from the halls does come inside so it can get a little loud in the morning and at night. Walls seems to be a little thin." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 46, "review_days": 0.7048192771084331, "helpful_class": 1, "review_text": "I chose this hotel for its location near Millenial Park, its affordability, and its inexplicably high rating on Hotels.com. Wish I'd checked Tripadvisor first but I was in a hurry. While it IS affordable and it IS near Millenial Park, do not be misled: This is not a nice hotel. I was first given a room in the Buchanan Wing, and after taking a filthy elevator to a dim corridor I found myself in a tiny, cigarette-smoky room that had not been renovated since the early 90s judging by the decor. I called the front desk and they very quickly moved me to a new room - good customer service there. The new room was actually a two-room suite, down a different dark corridor (this hotel is a massive labyrinth). It was an enormous space, and cleaner than the first. It had not been updated since the 90s either. But it was livable. The housekeeping staff was very efficient and thorough every day. Shower was weak - not great. I think this hotel is probably okay for large groups who are looking for a bargain, but even though I love a bargain, I wouldn't stay here again." }, { "user_review_posted": 20, "user_total_helpful_votes": 7, "expertise": 0.0015888778550140002, "user_cities_visited": 15, "review_days": 0.388828039430449, "helpful_class": 0, "review_text": "Ask for a room in renovated part of the hotel. That's what you see on the hotels site and all advertisements. If you don't ask, you will get an old room. And that's really old, outdated. We changed it, and there was no issue at all. Stuff at the reception desk try to help.. Again, depends who takes your \"case\". It's Vegas, my friends, everything is the game! :)" }, { "user_review_posted": 124, "user_total_helpful_votes": 73, "expertise": 0.002747790555715, "user_cities_visited": 45, "review_days": 0.9709748083242051, "helpful_class": 0, "review_text": "Stayed for one week and the room was excellent. The club lounge was awesome and the staff superb. I would definitely stay again as it was excellent to walk to many sites shopping and restaurants. The staff from check to lounge were all very attentive." }, { "user_review_posted": 67, "user_total_helpful_votes": 30, "expertise": 0.0020634991214070002, "user_cities_visited": 43, "review_days": 0.42113910186199305, "helpful_class": 0, "review_text": "Had a 2 nite business stay. While a few block walk to the BART, the hotel is in a very nice area. Lots of dining options and shopping nearby. The cable car also goes right by the side of the hotel but noise did not bother me. Check in was efficient as were the elevators. Room temperature could be easily controlled and the bed was very comfortable. The bathroom was smallish and the countertop in there was also very small. There was ample closet/hangers/mirrors/lighting in the room. I also used the fitness room both days which was kept stocked with towels and fresh smelling. Also, a good amount of cardio machines and weights. Being a silver member, I also got free wife which worked quite well throughout the hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "Love everything about this Hotel. Will only stay there when visiting Seattle. Shuttle service very convenient. Room is very modern and has all the amenities you need. Fridge, blow dryer, iron, good coffee, etc." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 1, "review_days": 0.400328587075575, "helpful_class": 0, "review_text": "We would stay at this hotel again. Perfect location and nicely updated rooms. Free parking and no resort fee were deciding factors for us. Negatives: The towels were in disrepair and we could not control the temperature individually in our room. We didn't mind that we didn't have any views of the city. Relatively quiet." }, { "user_review_posted": 5, "user_total_helpful_votes": 9, "expertise": 0.008628489462650001, "user_cities_visited": 5, "review_days": 0.795180722891566, "helpful_class": 0, "review_text": "Initially the modernisation took a little getting used to as we are regular visitors to JBH, however we soon adjusted and are happy to report the same \u201chigh core values\u201d towards customer service/experience prevail.We stayed in a suite in which we had an unusual quirky issue in the bathroom. The hotel immediately offered an alternative suite, but unfortunately it was on the opposite side of the hotel. We decided on a personal preference that the view from the suite with the bathroom issue outweighed any inconvenience. The hotel management (initials - J.P) later courteously provided a goodwill gesture which was very kind considering we were offered an alternative suite. This being typical of the outstanding service we have experienced during previous 10 years. The issue in the bathroom turned out to be an oversight of the modernisation and is due to be corrected shortly.The executive beach retaining well spaced sun beds with the legendary Earl and Roger ensuring their team do their very best to predict your next request. Just a small selection of this team we would like to extend thanks to - Gobi, Godfrey, Daniel, Paul and not forgetting the all important ice lolly man Toby.The hotel airport transfer particularly good, cases collected from room and ultimately loaded onto airport trolley for us. Our return driver \u201cDavid\u201d couldn\u2019t have tried any harder to set us off friction free into the airport." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5268346111719601, "helpful_class": 0, "review_text": "Liz was excellent and could not do enough for us.Make sure you see her and get the DL for what's happening that night.Good gym, great rooms esp the suites.Downstairs pub was tops too. Good menu and snappy beers." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6341730558598021, "helpful_class": 0, "review_text": "I'm a little late posting my review but i felt like it was a MUST ! for me to post it...just recently i stayed over at the San juan Hotel not bad place honestly staff are very friendly, but unfortunately they don't have a restaurant so it a must to go out to buy food but specially Michele at front desk she is very excited always smiling just a cheer of joy but what amazed me and my family was one of the housekeepers, i didn't get to introduce or meet her nor have any time to give her a tip poor girl but hopefully with my review her boss gets to see it and let her know for me...me and family had two room one was for my kids and the other room was for myself and my wife and the rooms my boys was staying in was a little dirty because they are boys clothes was on the floor ect and they didn't want to share the bed one of my son's ends up sleeping on the floor, well the previous housekeeper was actually a Hispanic lady brown and blonde hair mix and she was petite short a little didn't really speak english at all she just take the sheets my son was sleeping on the floor with put it to the sides and that's it fix the bed and i don't honestly thinks she even vacuum the carpet knowing and seeing that someone is sleeping on the floor (common sense).. Smh but the second housekeeper came and ask if my sons would like some turn down service with a box of chocolate..well my first son was already angry by how the service was made knowing he's going to sleep on the floor and the carpet had sand no vacuum was passed so he reacted angrily with her and he told her \"Yes can you just refresh this room and give us some fresh towels\" (angrily) poor girl i felt sorry then she politely respond \"sure sir whenever your ready sir\" then we all stepped out ....when we came back this lady had the room looking very clean and sharp floor was vacuum she even fix the sheets on the floor even the bathroom properly fix the towels on the sink she made me feel real bad as a human being even though my son was angry and pist off at her she cleaned that room like she was cleaning it for her family or a closed friend she even fold my sons clothes and put them to the sides...when I went downstairs at front desk to give her a tip \"Efrin, front desk clerk \" said she left home already it was already 6:15pm i asked will she be here tomorrow he went to take a look at the schedule and she was off the next day and the day after that which was Tuesday and Wednesday i think... unfortunately we didn't get to see her but however we was in a rush we didn't get to leave a tip neither ... My son's took some pictures we were happy with her work thank you so much san juan for a great stay and thank you Erline for a wonderful job we hope to see you next Feb!! I will make sure to give you the tip you deserve" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.22343921139101802, "helpful_class": 2, "review_text": "I truly enjoyed my weekend trip to DC I actually ended up missing some of my events' scheduled activities because I was so comfortable at the hotel I mostly slept in my huge king size bed and taking a full deep tub bath. I was mostly happy with the staff. Anything I needed including delivery and cab service, they were quick, respectful, and accommodating every time.I like the location of this hotel. Its near Dupont or Dupoint (IDK, I'm not from DC) but there were many nice shops, places to eat and a bookstore.Only two complaints: I had the heat up to 81 and it still wasn't warm enough in my room. The temperature system needs to be fixed. And paying for internet should be a crime in the 21st century. It wasn't alot, it was like $12, but Im just used to free wifi during hotel stays." }, { "user_review_posted": 11, "user_total_helpful_votes": 8, "expertise": 0.003420500937879, "user_cities_visited": 11, "review_days": 0.128696604600219, "helpful_class": 1, "review_text": "stayed here for 3 nights on our first visit to San Francisco. family of 4 with 2 teenage boys. easy to find, having come over Golden Gate Bridge. parking was free and plentiful. Good base, plenty of bus routes near by, safe neighbourhood. lots of options for breakfast nearby. would reccommend." }, { "user_review_posted": 81, "user_total_helpful_votes": 31, "expertise": 0.0017477111522490002, "user_cities_visited": 239, "review_days": 0.152245345016429, "helpful_class": 0, "review_text": "The Capitol Hill....... First things first, excellent staff, friendly service and a great manner from all of them. The room was lovely, we had a street view, large bed and a quality shower (something I always check on immediately on arrival) The breakfast was nice with a lot of choice and the lobby lounge was also very welcoming.Our only gripe was the elevators, there were two, one didn't work at all for the whole of our stay and the other was positively the slowest elevator I have ever been in!A minor thing I suppose, it wouldn't stop me from staying there again." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 3, "review_days": 0.262869660460021, "helpful_class": 0, "review_text": "We stayed here for a friends wedding and it was top notch. Service was wonderful & the rooms are amazing! I highly recommend dinner at Dolce! I had the fettuccine bolognese and my husband had a squid ink pasta with clams. Both were excellent!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.6117196056955091, "helpful_class": 0, "review_text": "Hello Tripadvisor !We would like to make a complaint against your booking services . The client Piotr Listerman saw a good price for the hotel , made a booking via Amoma.com, the credit card was immediately charged for the sum of booking - 977 usd, the client got the bank sms-confirmation . While he was sleeping, he received an email , that the booking had been declined . But the credit card had been charged . The reservation number is 41902611. To our great regrets, so popular tourist web site with a lot of recommendations provides clients with fake bookings !" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.647316538882803, "helpful_class": 0, "review_text": "The hotel has gorgeous lobby. Staff very friendly and helpful. I like that you have to use your room key to access the floors. Room was very clean. Beds were comfortable. Gorgeous view from the room. The hotel has everything around it you will need!" }, { "user_review_posted": 14, "user_total_helpful_votes": 1, "expertise": 0.00023644015699600003, "user_cities_visited": 9, "review_days": 0.445235487404162, "helpful_class": 0, "review_text": "We were here for our 20th and it was memorable enough for a return visit. We are lifetime Gold SPG so our treatment is always top notch. Samson checked us in and gave us 20th floor ocean/Diamondhead view for next to nothing. The Banyan tree courtyard is where so many movies and TV shows have filmed over the years. Food is good but faces stiff competition with so many great places in walking distance. It is a tourist area so it can be noise heavy if your room is on the street side. These pix are from our first morning here in March of 2017." }, { "user_review_posted": 53, "user_total_helpful_votes": 66, "expertise": 0.005935391463112, "user_cities_visited": 58, "review_days": 0.278751369112814, "helpful_class": 0, "review_text": "We have stayed here pretty much once a year since it opened and sometimes twice. This time we rented a double queen room after always staying in a king room. I personally think that the double queen was much nicer in the bathroom. Perhaps the king rooms I have stayed in just haven't been upgraded, but this time in the double Queen our bathroom had a large square sink and a large walk in shower. No tub. LOVED IT!!!! The rainfall shower head worried me at first because I am not a fan of them but the water pressure was fantastic! Our room was 2332 and did not face Fremont Street.Had absolutely NO luck in the casino this time around and it appeared that they no longer have some of the great machines I enjoyed in the past.The music is still WAY TOO LOUD. We actually do not play table games in this casino BECAUSE of the music. It makes it difficult to hear the dealers, fellow players, etc.....PLEASE try to make an effort to turn it down just a little bit! Most especially because so many people have stated this exact same complaint!Also, this last weekend was really busy but either way, the casino floor bathroom had two young women passed out on the floor drunk, according to a lady in the elevator, this is surprising since that means that the bathroom was not being cleaned up or checked very often.I love the remodel of all of Derek's casino's and I am looking forward to seeing his next project at the old Las Vegas Club but I do really hope that he does not do the loud music theme like the D. UGH. That is the only thing that makes me want to hesitate and go someplace else next time and the only reason why I gave this a 3 rating instead of the normal high rating I give it. But after watching a few years of MANY PEOPLE reviewing tell them to turn it down a bit and have them ignore it, I simply cannot give a high rating this time around." }, { "user_review_posted": 157, "user_total_helpful_votes": 165, "expertise": 0.0049919494887520005, "user_cities_visited": 109, "review_days": 0.055312157721796006, "helpful_class": 0, "review_text": "We stayed at Mayflower Renaissance Washington DC for 1 night free on my Marriott points. We stayed in the 1 bedroom king congressional suite room 473.We tried to check in early around 1 pm but the hotel was filled to capacity. The cherry blossoms events was going on this weekend so a lot of hotels were booked. They took my telephone number and called us when the room was ready around 2:30. We left our bags at the front and walked around. The hotel is in walking distance to so many restaurants. Check in was a breeze. I was greeted with a friendly smile and thanked for being a gold elite member which was very nice. It is a beautiful hotel with gorgeous chandeliers and decor in the lobby and very lively. A few weddings and events were going on. We valet parked our car for 47.50.The room was top notch with living room area, wet bar, refrigerator built in the cabinet. separate bedroom with large bathroom. Two tvs sitting area and It was beautifully decorated. It was very quiet and realxing i didnt har any noice inthe bedroom area. The wifi was free and worked everywhere in the hotel. We had tickets for a comedy club DC Improv which is directly across the street from the hotel. Since we are gold elite members we got to use the concierge lounge which is on the 8th floor. On sat it closed at 4pm so we were unable to use it but on Sunday it was open all day until 10 pm. My husband ordered room service burger fries soup and desert. He said everything was delicious. Room service did not take long and his food came up piping hot which he really appreciated. You can order room service until 1am. I will definitely stay here again and again when Im in the DC area." }, { "user_review_posted": 34, "user_total_helpful_votes": 20, "expertise": 0.002745487470062, "user_cities_visited": 16, "review_days": 0.8526834611171961, "helpful_class": 0, "review_text": "I was in Chicago in early April for a conference. This hotel is right on the river and an easy walk to theaters, restaurants and Millenium Park. More on those sites in other reviews.As for the hotel, Lisa, at the concierge desk, is great: friendly, knowledgeable and helpful. From helping me find the right train stop before I arrived, to helping me locate restaurants and nearby sites once I was at the hotel, she was ready with advice. She's a keeper.I was on the 19th floor and could catch a bit of the river down below between other buildings. The room was nicely appointed, with two much gray marble in the bathroom for me, but it is comfortable, modern and updated. The tub has a rain shower head with a handheld 'wand'.If not for the service, I'd be rating this higher. As I said, Lisa's a keeper. The front desk is hit and miss. I arrived around 1pm. Their usual check-in time is 4pm, but as we all know, rooms are often available earlier. I wanted to grab some lunch and explore a bit anyway, so I didn't mind taking them up on their offer to check my bags and call me when a room was ready. Conference activities started around 4:30pm, so I was looking forward to getting into my room, unpacking and taking a shower before things got started.I walked around, enjoying the sites, until after 4pm without the promised call from the hotel when I finally returned and was told my room was ready. They apologized for forgetting to call me, but it still left me rushed to prepare for the evening events.During the conference, I ran into a couple of issues in the main ballroom we were using. One, in addition to the usual lighting, there were harsh spotlights hitting many of the guests at eye level, making it uncomfortable to sit in many areas of the ballroom. Also, I could not get internet service on the lower levels. When I asked at the front desk for some assistance, I spoke with a woman whose bearing suggested she might be a manager or assistant manager. She was also brusk and distracted, making little eye contact. She said \"anyone down there\" could help me (the conference rooms were on the two levels below the main lobby). I asked her to be more specific. She became inpatient and repeated that \"anyone\" could help me with the lighting issue. Needless to say, it was difficult to find someone who could address the issue.For the internet, she said to ask my own conference people, that they would have a password for me to use for another access point. When I found someone with our conference, they said it is a limited password for only a few people. I'm surprised that a hotel of this size doesn't offer general internet access to its two levels of conference rooms.Nice hotel. Good location. The front desk needs improvement and they need to improve internet service at conference levels." }, { "user_review_posted": 20, "user_total_helpful_votes": 6, "expertise": 0.0013461326271650002, "user_cities_visited": 17, "review_days": 0.72289156626506, "helpful_class": 0, "review_text": "Rooms were clean, comfy and big enough!! Hot water was HOT!! Convenient location for us with family living near by and close to downtown. Price was right. Oh and they have Aveda Hair and body stuff in the room." }, { "user_review_posted": 28, "user_total_helpful_votes": 14, "expertise": 0.002317113538563, "user_cities_visited": 11, "review_days": 0.84446878422782, "helpful_class": 0, "review_text": "The prior review included peaceful in the title and I concur. The rooms are large and well appointed. Spacious bathroom and balconies overlook a harbor of yachts and near yachts. Service of every type is efficient. The spa, pool, and fitness center are all quiet. There are several restaurants. I found the rack of lamb at Brasserie du Parc excellent as well as their daily fresh made pastas. In the evenings, you can pass time in comfortable couches and chairs at the bar along the canal. The cost for eating and other extras is reasonable by European standards." }, { "user_review_posted": 16, "user_total_helpful_votes": 3, "expertise": 0.000799955864504, "user_cities_visited": 5, "review_days": 0.180722891566265, "helpful_class": 0, "review_text": "My family and I enjoyed the Fairmont. Staff at all levels were accommodating and helpful. From the valet to reception to lounge to the housekeeping folks, all were simply a pleasure. Rooms were clean and tidy. Maybe a little more lighting would have been helpful in our suite; but, all in all, our stay was a joy. Location near Georgetown was terrific as this area of DC is a joy. I would not hesitate recommending the hotel, especially the lounge level, with the most amazing (included) breakfasts to start our day." }, { "user_review_posted": 28, "user_total_helpful_votes": 20, "expertise": 0.003357450229346, "user_cities_visited": 13, "review_days": 0.5142387732749171, "helpful_class": 0, "review_text": "Stayed for a long weekend, resort is clean and well maintained the staff I dealt with was very friendly and helpful, mostly utilized the rooftop pool area and it was great they also have a kids pool and splash pad on the ground level so the pool stays fairly quiet, they had a spa and exercise room it looked large and plenty of equipment, no restaurant but plenty of choices very close by. just far enough from the strip to cancel most of the noise, I would recommend this property." }, { "user_review_posted": 82, "user_total_helpful_votes": 45, "expertise": 0.002553938151099, "user_cities_visited": 35, "review_days": 0.785323110624315, "helpful_class": 0, "review_text": "We stayed 3 nights at Centara Grand and the hotel is very well located. Not only it's 10 mins walk to the BTS station, it's also well connected to the shopping mall where you can find movie theatres, food court and hundreds of retail shops. It's also 5 minutes walk to Big C (opp the hotel) as well as Platinum Mall. The hotel also offered a wide selection for breakfast but if you find it noisy, you may wish to dine at the Club floor if you have club access. This hotel is highly recommended." }, { "user_review_posted": 111, "user_total_helpful_votes": 23, "expertise": 0.0008956324745790001, "user_cities_visited": 20, "review_days": 0.5142387732749171, "helpful_class": 1, "review_text": "We had a beautiful, large room at the hotel with a wonderful view of the city and bay. Our gripe was the service, specifically in the Laurel room where we had breakfast twice and cocktails once. The service was extremely slow each time; it seemed as though there was only one server for a huge area. This is not acceptable for a five-star hotel, and definitely had an impact on our opinion of the hotel. If I was rating only on the service, my review would have said \"poor\"." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.521358159912376, "helpful_class": 0, "review_text": "Good location for value. Rooms are small, recently remodeled but not cleaned well in the room we stayed in. Mildew in shower, towels/sheets with yellow stains. Pubic hair on counter top. Very small pool. Should have paid more to stay somewhere else." }, { "user_review_posted": 20, "user_total_helpful_votes": 7, "expertise": 0.0015888778550140002, "user_cities_visited": 10, "review_days": 0.069550930996714, "helpful_class": 2, "review_text": "I thought the staff was friendly, I was offered an upgrade once I arrived at the hotel and the room as very neat and clean. Even though the hotel is an older hotel, it had charm. The upgrade on the room was a bonus for me." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.573932092004381, "helpful_class": 1, "review_text": "We were greeted with such a sweet gentleman that just set our weekend right. Helpful and knowledgeable to help navigate the city. Really happy with our whole experience here. When you find a good deal sometimes you wonder what's wrong? Why so affordable? Really was a great find." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 5, "review_days": 0.014786418400876002, "helpful_class": 1, "review_text": "Food was imaginative and tasty, but service was very erratic, slow and inefficient for both dinner and breakfast.The hotel was clean and pleasant, and the staff accommodating. However, we felt we were nickle and dimed. Extra daily charge of $20 for Internet and for beach chair and towel privileges granted by The Raleigh, beachfront hotel across the street.A fee for each cup of coffee as well as refills at breakfast. Absurd." }, { "user_review_posted": 121, "user_total_helpful_votes": 31, "expertise": 0.001133479782933, "user_cities_visited": 79, "review_days": 0.5920043811610071, "helpful_class": 0, "review_text": "I spent three nights here on my first ever visit to Hawaii. It look a long time to find the hotel as signage is not the best and the area is heavily dense. Traffic is also very bad most times of the day so you will drive out of your way if you miss your turn. I called the hotel (which by the way is illegal to do in Hawaii while driving, but I didn\u2019t know that at the time), and the directions were not very helpful. I eventually found it on my own.Upon arrival, I find the garage is small and tight. Most people probably take a shuttle or some other sort of transportation from the airport, and as I said the area is very built up. When I get to the main lobby, I find out that my advance purchase on my credit card did not cover everything! Parking was around $30 a day, and I understand not charging that up front since many people do not use it (and this follows other properties), however the $20 resort fee I had no idea even existed until I saw my bill! I would have figured that would have been in the online rate, as it is mandatory. I get my key and take my bag to the 30th floor. Speaking of which, there are two sets of elevators: one set is for the lower rooms, the other is for the higher rooms, but both access the lobby, parking garage, and laundry. However, the 5th floor which has the resort activities can only be accessed from one set of evevators. This means if I wanted to use the area (more on that later), I have to go down to the third floor, then back up to the fifth. Very odd.The room is extremely cramped, as in smaller than a hospital room. This is far much smaller than any Holiday Inn Express I have stayed at. The air conditioning is also loud and runs constantly, the latter may be because of the high floor. It was in the 80s during the day and 70s at night. The bathroom is very small as well, which isn\u2019t too big of a deal for me, but can be if you have more than one person staying there.I had a partial ocean view, which was very nice to see. It would have been nice to have a balcony. TV selection is a little weak, but I didn\u2019t watch much. The bed and sleep quality are fine.Breakfast is down in an area off of the lobby and is very crowded due to the high number of guests. Seating is both inside and outside on the patio, I chose the latter. You do need a coupon to enter the breakfast area, as the hotel is wide open and anyone could walk in and get a free meal otherwise. Honolulu apparently has a decent sized homeless problem, so I can see why they did this.I only went to the activity area on the fifth floor on the last day before driving to the airport. There is an outdoor pool and spa, a few holes of mini golf (with not the best equipment), foosball, and a giant sized chess game. There is a room with video games and exercise equipment. The hotel also has a staff where they can arrange trips and such for you, so I am guess this is where some of the $20 a day goes towards.I understand the pricing since it is a resort and it is Honolulu, but I would hope more would be offered, especially a larger room. If you are claustrophobic, this is not the place for you. I plan on flying to Hawaii again in the next five years, however I am not sure if I would stay here again, or even on Oahu. From what little I saw of the Big Island on a day trip, I may stay there.I do recommend renting a car at the airport, so you can explore more of Oahu. If you have time, try to see at least one other island. This requires flying which isn\u2019t cheap." }, { "user_review_posted": 74, "user_total_helpful_votes": 49, "expertise": 0.0031043953586150004, "user_cities_visited": 48, "review_days": 0.352683461117196, "helpful_class": 0, "review_text": "Stayed four nights. Great hotel, rooftop pool and bar nearby. Rooms clean and good with just a few small faults. Very pleasant and helpful staff. Enjoyed a reasonable breakfast each morning (note : it finishes promptly at 10 when you have to vacate) overlooking the rivet activities. It is quite out from the main city (high rises) and no ferries at night so quite a long taxi ride.Brilliant location for the street restaurants and bars (out of the hotel, 100 yards, cross over road and go down the 'Happio' alley, wander the streets that eventually lead to the heaving Khao San road.The river ferry dock is right at he back of the hotel - 150 baht for a day ticket on the 'Tourist' boat (blue flag) excellent, helpful ladies, use as a get on, get off to see the sights. Or 14 baht one trip on the public boat (orange flag) . very easy and fun spending time on the river." }, { "user_review_posted": 269, "user_total_helpful_votes": 112, "expertise": 0.0019110341611190001, "user_cities_visited": 133, "review_days": 0.7557502738225631, "helpful_class": 2, "review_text": "I wish I could go to my customers and tell them I was going to only be able provide half the services they expect and half the services that I tell them they'll get and still charge them full fee. I'd be quickly out of business. Yet that's what's happening at this hotel right now. I didn't learn of the kitchen / housekeeping / etc. strike until headed to the hotel. Upon check in I was given a list of the only services they could provide - no room service, no restaurant, no breakfast, etc. - and no price forgiveness. The noise is chaotic even on the opposite side of the hotel 11 floors up. Calls to the front desk unanswered, coffee service in the lobby without cups, etc.They're struggling. They're apologetic. But their hubris on their room rates with all this going on is unexplainable." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 5, "review_days": 0.31982475355969303, "helpful_class": 0, "review_text": "Coming to a new city brings a lot of questions. Having a helpful concierge gives you needed answers. For any arrangements; whether fun activities, evenings out or transportation, Rujiralaat on the 23rd floor is the best! He is quick, organized and super helpful." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.34118291347207, "helpful_class": 0, "review_text": "When I was looking to return to Waikiki, I wanted to stay at another Aqua hotel as previous stays had been great. Based on price I booked in here. To be honest When I read all the reviews I was put off HOWEVER, this hotel is awesome! Good reviews always mention the staff, and I agree they are all wonderful, they make you feel so welcome. We stayed in a Junior Lanai Suite, number 908 and it was perfect for us. The room was HUGE and the bathroom clean and had everything we needed. The Lanai was massive too and was awesome to enjoy a few longboards on. The hotel is right by the International Marketplace, and a really short walk to the beach. For the price it is perfect. There are heaps of food options nearby, and the DVD service was awesome too. I would definitely come back and stay here, it is so handy. We stayed for 12 nights (couple) and really had no complaints. This hotel is not the Hilton, or The Modern, and no you probably won't get as many Instagram likes tagging yourself here, but seriously, you are in Hawaii, who cares. My ONLY suggestion would be that perhaps they need to have more people working on the front desk, as often at check in and out there were long queues. If you are questioning whether to stay here, don't request room 908, or book a junior lanai suite and have a good time outside of your hotel room! Also, if you are looking for a great tour, go see Bob just down from Ross and he will hook you up! Mahalo!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.35925520262869604, "helpful_class": 0, "review_text": "Very nice staffclean hotelquit and good for relaxationeasy to reacheasy to get a free car parkingnear to Burj Khalifa and Dubai malleasy access to Al Khail road - Shaikh Zayed roadvery nice facilities" }, { "user_review_posted": 26, "user_total_helpful_votes": 10, "expertise": 0.001756932243526, "user_cities_visited": 5, "review_days": 0.48192771084337305, "helpful_class": 1, "review_text": "Loved my recent 14 night stay at the Aston Waikiki beach hotel - I had studied reviews of various other hotels and was aware of some of the issues, the hotel was better than I expected and I wouldn't hesitate to stay there again.A friend and I had twin room with balcony, ocean front, which prior to booking we had decided would be worthwhile for us, and it absolutely was - we spent hours out there watching the world go by. When we arrived there was only one balcony chair so I called housekeeping, who rectified the issue within minutes. Everyone who works at the hotel was really friendly and lovely (except for one surly guy at the valet bell desk!) and we felt really safe and secure in our room.The hotel is a block from Honolulu zoo, so sort of other end of the hotel strip from royal Hawaiian village, outrigger etc, but we actually loved the location as it was a few blocks away from the madness and frenzied busy-ness but still close enough to stroll down there for shopping/restaurants. (Check out aloha burrito at 307? Lewers st - next door to moose mcgillicutty - fantastic giant burritos all $8 usd - sigh - I miss those!).Waikiki trolley pink line stops at the hotel - you can get on there and pay $2 per trip, which goes to ala Moana shopping centre - sometimes when it was super hit we would get off a couple of stops down if we were feeling lazy.The free DVDs are awesome - our playstTion didn't work so we called concierge who were in our room within minutes and had fixed the issue.Keurig coffee pods delicious coffee gets replenished daily - you can buy milk if you need from one of the many abc shops in the block, or I think they had packet creamer. There is also a handy little shop near the room lifts for items such as water (99c for 1.5 litre), drinks, snacks, ice cream etc.Wolfgang puck express is downstairs in the complex - make sure that you try a pizza if you like them - I had a breakfast pizza and I cannot tell you how much I enjoyed this - a highlight of my meals in Hawaii! The base was like a buttery and crunchy Turkish bread - delicious!We went to the pool a couple of times but the issue with it is most of the time the pool is in full hot beating down sun, so it was actually too hot to get in For risk of my fair skin burning - wished I had taken my rash vest. The beach is across the road and there are plenty of beautiful tall palm trees there to provide some shade.Fresh towels were available - just needed to sign them out and sign back in and you counsel use at the pool or the beach.I was there from 3 to 17 may and I Am already depressed as I miss it so much.Rooms themselves were not luxurious but they were clean, tidy and well maintained - beds and pillows were comfy - I loved my time at the Aston Waikiki beach hotel and hope to return in the future" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7957283680175241, "helpful_class": 0, "review_text": "As always,we had a wonderful stay at The Landmark. We went to \u201cThe Greenhouse\u201d for our first meal and It was a pleasure to see the manager, Michael again who went to our table to talk to us and set a very friendly atmosphere in the restaurant. Michael never fails to help make our dining experience a delightful one.The hotel also gave me a pleasant suprise when I went back to my hotel room to find that they have given me a birthday cake and a card wishing me happy birthdayIn conclusion, I would definitely recommend The Landmark as a good hotel to spend your holidays here in Bangkok and my experiences here are always pleasant :)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.754107338444687, "helpful_class": 0, "review_text": "Great location, Hotel was ok.They charge resort fees! Y? Not a resort experience. Regular cable, bathroom, pocket door was broken, one of the lamps never worked.Not sure if I'd stay there again. Would have to be a great deal." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 3, "review_days": 0.592552026286966, "helpful_class": 1, "review_text": "Everyone was so engaging, helpful and smiling! This is the 4th year of our tradition to get away and play in the big city. Nothing was disappointing but the lack of available movie tickets to the newest Star Wars movie!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.29353778751369103, "helpful_class": 0, "review_text": "The rooms were clean, comfortable, with a large bathroom and a great view of the pool and the mountains! The Casino/Resort offered everything we might have wanted from gambling to dining either at a buffet or various restaurant choices. There are a couple of 'high end' steak & Italian restaurants along with a food court for those afternoon snacks. The service was always great. The movie theatres and the bowling alley were an added attraction for families with kids. Everyone was pleasant and helpful. We will return again and I have told others about our experience." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.080503833515881, "helpful_class": 0, "review_text": "My brother and I were flying to Honolulu...just to stay there for 2 nights (kind of a long lay over). It was both of our first time ever in Hawaii, and after looking over expedia and trip advisor I chose the Aston Waikiki Beach Hotel and I couldn't have been more happy with my choice! The location was absolutely amazing!! Right across the street from the beautiful Waikiki Beach! When we went to go check in, the front desk staff were very nice and extremely helpful! They upgraded our room for us for free, which was such a nice surprise! We were given an ocean view room and it was beautiful. The room was clean and the beds were very comfortable! They had a morning breakfast which I wish we were able to try out. In your room they even provide a little lunch bag type of thing that you can fill w/the breakfast food and take to the beach across the street to enjoy your breakfast on the beach. The staff was very helpful! we had a package coming via UPS and they informed us right away when it had arrived and signed for us (since we were out exploring as much as we could).Overall we absolutely loved this hotel and location. I will definitely be coming back. Staying for just two nights was definitely not enough time! Cant wait to come back and stay longer!" }, { "user_review_posted": 22, "user_total_helpful_votes": 5, "expertise": 0.0009930486593840002, "user_cities_visited": 13, "review_days": 0.58762322015334, "helpful_class": 0, "review_text": "We stayed at Buena Vista Inn in the spring of 2016. We had chosen the hotel for its location, free parking and breakfast and none of that disappointed. It is located on the Lombard Street, about 2-3 blocks from the crooked street and close to bus stops and Ghirardelli Square. Free parking is extremely convenient though parking itself is cramped if you have a SUV or a bigger car.The room was decent sized with 2 queen rooms. We had a room on the second floor and it faced other windows so keeping the blinds closed made it feel very dingy. It was however not a problem because we barely spent any time awake in the room.The breakfast was basic with pastries, cereal, yogurt, coffee and juice. The best part of the hotel was the sun room/breakfast area on the third floor where you have great views. It was a good place to eat and plan for the day ahead." }, { "user_review_posted": 115, "user_total_helpful_votes": 55, "expertise": 0.0022115721351500003, "user_cities_visited": 214, "review_days": 0.5027382256297911, "helpful_class": 0, "review_text": "This is a great hotel in a great location. You can walk to any type of transportation you want-bus, cable cars, etc. The staff was very friendly, always had smiles on their faces. Our room was comfortable and clean. I really loved the 80s music that was always playing in the lobby! We felt very safe as we ventured out from the hotel. I would definitely stay here again!" }, { "user_review_posted": 27, "user_total_helpful_votes": 8, "expertise": 0.001328151499176, "user_cities_visited": 8, "review_days": 0.239868565169769, "helpful_class": 0, "review_text": "Truly a great hotel, clean, staff helpful and pleasant. The breakfast is excellent, with the additional money. Hostel is .4 miles from White House, walking distance to many attractions. My husband and I will stay here in the fall.I had to utilize a scooter which I rented. My grand daughters and daughter loved the hotel and the breakfast. We had two rooms, a good value." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.075027382256297, "helpful_class": 2, "review_text": "Quick weekend trip for a recent baseball series. No complaints, great value for what you pay. Perfect location, easy to access heart of downtown including stadiums and pike market. Would recommend to all." }, { "user_review_posted": 24, "user_total_helpful_votes": 6, "expertise": 0.001103387399315, "user_cities_visited": 18, "review_days": 0.211391018619934, "helpful_class": 0, "review_text": "The hotel is in a great location. Very short walk to the BART station, which was very useful on our trip. The room was clean and spacious. I was really grateful that there was a Starbucks in the hotel as well. The front desk staff was a little dry to me. They need to take their time when dealing with guests instead of rushing. I know it is a busy hotel, however, that's not an excuse to be less hospitable. I am a hotel manager or else I would not share this type of specific feedback. Thanks!" }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.461664841182913, "helpful_class": 0, "review_text": "The location of this hotel is great. It is very close to the Khao San road with quite rooms. The hotel is nicely maintained and clean. The pool is great however more beds would be welcome. The drinks at the pool are little bit expensive. The breakfast is great. The hotel staff is very helpful. I would definitely recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.267250821467688, "helpful_class": 0, "review_text": "Had an amazing time . Everyone was super friendly , and professional . from the doorman to the butler and concierge. From The Amazing GM Mr. Martinez , We started at the restaurant for lunch , you must try the crab cakes. The lobby is beautiful . Great recommendation from concierge for breakfast at The Commissary . Also got bikes to ride around in the city , nice touch from the hotel. We had Afternoon Tea which was superb ...must try if you never did. ask for Gabriela she was great. Also had a great talk with the bar manager Dwayne who suggested two delicious drinks and talked with us about the hotel . Also thank you to Nelson head butler for the fruit amenity . Everyone went above and beyond ....Thank you all so much. And a special thank to GM Martinez , we will be back ." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9424972617743701, "helpful_class": 0, "review_text": "Had a enjoyable time. Everything aboutthing was just perect. Credit to the staff too. Would definitely stay againAlso perfect location. Would highly recommend to anyone coming to San Francisco and wanting a good time." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 7, "review_days": 0.024096385542168003, "helpful_class": 0, "review_text": "We spent a night here because we were going to see a basketball game at Key Arena. The hotel has smallish rooms, but they are comfortable and clean. The lobby is beautiful, and just down a few steps from the lobby, you can be at the Starbucks. The hotel is well-located. It's a couple of blocks to the arena, within easy walking distance to the Space Needle and the Pacific Museum. The staff was very friendly and helpful. We'll go back again." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.877875136911281, "helpful_class": 1, "review_text": "I loved my sleep here this past weekend. The beds were nice, the showers and the TV were all excellent. The location was the best part of the stay as I could step right out onto fisherman's wharf. It was quiet as well so we were able to get some quality sleep.But I have a problem with a hotel that advertises free wifi and then charges a $30/night amenity fee. The wifi was almost as bad as dialup that I had in the 90's. It speed tested at 700Kbps which is sad in one of the biggest tech cities in the world.I understand that this resort fee is common in San Francisco and there is no way around it. But at least stop advertising free wifi and upgrade or remove the bandwidth restrictions on it." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.16046002190580502, "helpful_class": 0, "review_text": "I have enjoyed my stay at the H hotel. A very nice staff. Clean rooms with fruit basket every day. Rooms view and furniture are great . FOod is excellent. I like my stay so much. I would very happy to return again." }, { "user_review_posted": 119, "user_total_helpful_votes": 60, "expertise": 0.002337512297206, "user_cities_visited": 99, "review_days": 0.192223439211391, "helpful_class": 1, "review_text": "My stay was apparently nowhere near as nice as the majority of the other reviews. I traveled to Oahu for business and I booked this hotel because it was all I could find at the last minute. It is in an okay location. I was able to walk to the beach and most shopping, but it is still a bit of a walk. I ended up with the queen bamboo room, and I would not recommend this room. The room was extremely small, and the bamboo furniture was uncomfortably large for the tiny room. The mattress was terrible and sloped toward the center. The shower was so tiny I have a hard time imagining a large or even a normal sized person using it (I am quite petite and still had difficulty). The air conditioner was sad and did not cool very well and it was extremely loud. The staff was friendly overall, but I had numerous occasions where I could not find anyone to help me. I had to attend early morning meetings and because they make you valet park, you do not have easy access to your car. Despite making arrangements each time the night before \u2013 and the front desk person promised me they would be there \u2013 I found myself standing by the front desk for 15 to 20 minutes yelling for someone and knocking on various doors to try and find someone to help. This was at roughly 6:30 in the morning. One other thing that was horrible was the steps you have to walk up to get to the hotel itself. It rains often in Hawaii and these steps become wet. I slipped and took a hard fall onto the sidewalk while trying to carry my suitcase down. Overall, three nights was three too many." }, { "user_review_posted": 32, "user_total_helpful_votes": 12, "expertise": 0.0017102504689390002, "user_cities_visited": 19, "review_days": 0.33789704271631904, "helpful_class": 0, "review_text": "I stayed here for the second time within a year as a Kimpton rewards teir 2 member. I have never experienced the non responsive customer service in my life. I should have been aware when the bartender at Rigsby stated that this is not a real Kimpton hotel. It's sad that the have to hold their name because they give them a bad representation.I had a very nice room and no complaints with the service I received. I even enjoyed the bottle of Champagne and dessert that was left for my birthday. I however had a complaint regarding the billing. Upon entering the hotel, they advised that they needed to place a 200.00 hold on my card for incidentals. I have stayed at Kimpton for years and never experienced this policy. Therefore, I gave a different card in the beginning to reserve the room. Upon leaving the hotel, I requested to use a different card to be charged. I spoke to two gentleman at the front desk and they advised that the system was down. They took my card information and assured me that they would be able to transfer the room to my new card once the system came back up. Unfortunately, this did not happened and I discovered the next day that they charged the wrong card. I have received no response regarding this like I don't even exist. This has placed a bad taste in my mouth for Kimpton hotels and I can assure, I will never stay here again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5317634173055861, "helpful_class": 0, "review_text": "Liz helped my friend and I with our check in, and she was phenomenal! We were a tad early to check in, but she let us check in early and even waved the fee! She was super helpful and very friendly. The location is great if you are looking for a decent place to stay within walking distance of some points of interest. We were able to walk from our hotel to Chinatown no problem, then from Chinatown to Coit Tower, which is a bit of a trek (especially up those hills) but definitely worth it!" }, { "user_review_posted": 27, "user_total_helpful_votes": 29, "expertise": 0.005104188376835001, "user_cities_visited": 52, "review_days": 0.08214676889375601, "helpful_class": 1, "review_text": "Very busy hotel. Stayed here twice in May for a number of nights each time. Given the beach front location and the 3 ground floor restaurants that\u2019s probably to be expected, but at times it was very busy with pedestrian traffic. The reception staff are professional and efficient. The bedroom was spacious and the bed very comfortable. Plenty of space for storage/hanging clothes. The bathroom was relatively spacious with the shower head in the bath and a splash curtain. The d\u00e9cor in the room was old style Hawaiian. Not sure if that\u2019s deliberate or if they are too busy to refurbish. Kind of grows on you after a while though. The Shore View restaurant is very nice with its beach front location and the restaurant and bar staff were very attentive and friendly. We did the cook your own bbq/buffet one evening and were very happy with the quality/quantity of the food. The bar staff at the bar and grill place by the pool were hit and miss, swinging between very friendly to borderline rude. The pool side wait person walked past us a dozen times without asking if we wanted to order a drink/meal. The valet and driveway guys did a great job considering the road works going on outside on week days. Good system for checking in early as well. The attention to detail of the house keeping staff was very good to excellent. Ocean view doesn\u2019t mean you will be in the tower next to the beach. Your room can be almost on the front road but if you can see the Hilton end of the beach that\u2019s considered to be Ocean View. That\u2019s not a bad thing given that you have a great view of the fireworks from the marina area on Friday/Saturday evening. Any tours that don\u2019t pick up from here will pick up from the nearby Sheraton. Overall we would probably stay here again depending on the deals available at the time, mostly because of the location." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9085432639649501, "helpful_class": 0, "review_text": "Aloha! The Vive hotel has an excellent concierge by the name of KC (KC Nunes) who is very patient, knowledgeable and personable. He set up a submarine tour, a helicopter tour and a Polynesian Cultural center all day experience for me in a most pleasant wayI also enjoyed my stay at the Vive .since it is convenient to everything including Waikiki beach. It is about a 25 minute walk from the convention center where I had an international meeting but the exercise was good for me. Much love to the people in Hawaii. You have a beautiful spirit and way of relating to people and a great culture. Aloha." }, { "user_review_posted": 35, "user_total_helpful_votes": 18, "expertise": 0.0023864693179480004, "user_cities_visited": 20, "review_days": 0.508214676889375, "helpful_class": 1, "review_text": "I have stayed at this hotel before so was looking forward to staying here again with my family.The hotel has a fantastic location close to Union Square and has a well kept facility.The bell desk was friendly and efficient, the front desk on the other hand was overwhelmed. It takes over 10 minutes to check in due to the lines which is a put off...something that the hotel needs to fix with urgency.Once we got to the front of the line, I did find the staff helpful.The biggest surprise was the way the breakfast offering is structured - it is bizzare in that we thought we had paid for breakfast included in our room rate. We found on arrival that the paid for breakfast is continental only and the full American breakfast comes for an additional $10 per head. When one is paying $350 and more per night to be then asked for an incremental $10 for full breakfast is rather bizzare. In fact the best seats in the restaurant are set aside for the guests paying the incremental dollars for the big breakfast. Felt like 'segregation' to us!Top top: overnight parking at the hotel costs $76 and overnight parking at a public parking facility just a two minute walk away is $36Cool hotel - not so cool policies, left a bitter taste in ones mouth! Hilton you are better than this!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.6418400876232201, "helpful_class": 0, "review_text": "Spent long weekend in Chicago for niece\u2019s birthday. This Sheraton property was special and all the staff we encountered were extra helpful. Be sure to check out the Bocce ball court! Would definitely stay here again." }, { "user_review_posted": 105, "user_total_helpful_votes": 73, "expertise": 0.003264975856832, "user_cities_visited": 199, "review_days": 0.058598028477546006, "helpful_class": 1, "review_text": "Stayed here for five nights with friends. Large rooms, great view from the balcony. Pool is a little on the small side but we didn't struggle to get pool chairs. Nice beach straight outside hotel. Centrally located with lots of great shops and restaurants nearby." }, { "user_review_posted": 53, "user_total_helpful_votes": 47, "expertise": 0.004194953980417001, "user_cities_visited": 191, "review_days": 0.039978094194961004, "helpful_class": 2, "review_text": "This was my first time in Vegas that I did not stay on the strip. Initially, I was concerned about the location, but upon check in I realized that it was about a 15 minute walk to the LINQ hotel on the strip. In fact, the resort has a great view of the new High Roller Observation Deck from the property.While checking in they were unable to find our reservation due to it being under the wrong name. Took about an hour to sort out but eventually we were able to check in. This was the only time we had some difficulties during our stay. When we called down for ice or a maintenance request for the room the staff were extremely prompt. After check in you are given a $20 credit to apply at the \"concierge\" desk. It is actually a time-share invitation and after saying we were not interested a few times we were on our way.Our 1 bedroom unit was quite close to the Clubhouse (the main building where you check in). The property is quite large and has 5 pools. Our unit was on the third floor. We are all quite young and full of energy so the hike up the stairs was not a problem, however, if we were older or had a disability this would have been a challenge as there were not elevators.The unit was great and had everything we would have needed to make a meal (which we did not). Our room also had the largest tub I have ever seen at a resort. It was massive!! I unfortunately had the pull out sofa as my bed for the stay. The mattress on the pull out was by far the most uncomfortable mattress I have ever slept on. We were able to put a couple of layers of blankets on top of it but a mattress top or new mattress is highly recommended!WIFI was quick and accessible at the pools but the password changed daily and you had to call a number to get the new updated password which was a bit of an inconvenience.We spent many hours at the pools and it was never really busy which was great. The pools were open until 12 AM which is rare in Vegas. We also tried the restaurant on site for breakfast. The wait for our meal was about 30 minutes and it was quite busy in the mornings.I would recommend this hotel if you are looking for a quieter resort experience with no casino and will spend time at the pools. Also, if you are going to prepare meals during your stay in Vegas this resort would have been perfect for that!" }, { "user_review_posted": 31, "user_total_helpful_votes": 13, "expertise": 0.0019255889775150001, "user_cities_visited": 26, "review_days": 0.23603504928806102, "helpful_class": 0, "review_text": "Excellent location on A1A. Great value and friendly knowledgeable staff made our stay pleasant. Close to everything. If there are no spots in front of the hotel park in the public lot on the corner and Impala will arrange parking. Great spot.Tip - Stay away from the touts at some of the restaurants on Ocean and Lincoln - South Beach has changed in the last few years and has draw in some shysters." }, { "user_review_posted": 30, "user_total_helpful_votes": 29, "expertise": 0.004582735665158, "user_cities_visited": 28, "review_days": 0.326944140197152, "helpful_class": 0, "review_text": "I booked this hotel as a special treat for my son and his girlfriend when visiting Florida. South Beach is a great place to be but can't help feeling that this hotel is exaggerating its position due to this and is not up to the normal Marriott standard.Firstly despite sending my credit card details 3 times, up to 6 weeks in advance, the day before checkin I received an email saying that they wouldn't be accepting my payment authorization as they had received it less than three days before checkin. After an irate conversation they finally agreed to process the authorization.Then on checkin the front desk demanded a $150 deposit against 'room damages', my son paid this which left him short of money for his stay. No mention was made of this when booking here!The rooms were small by US standards and the shower leaked all over the floor.For future visits we will be avoiding this place as there are many much better and cheaper options with less hassle on South Beach." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.18619934282584802, "helpful_class": 1, "review_text": "We stayed here for six days/nights over Thanksgiving. I went to the Bistro Caf\u00e9 in the lobby each morning to get coffee for myself, my wife and our son (they serve Starbucks). After the first morning, I didn't need to tell them my order - Dedaa, Yergaallme, and the manager, Francisco, remembered. Not only that, my wife and I like our milk steamed extra hot. Most coffee shops (and virtually every Starbucks we've ever been to) don't seem to understand \"extra hot\", even when I specify 180 degrees. The well-trained and friendly staff at the Bistro got it right every time!The hotel room was good, fairly typical of a Courtyard by Marriott. Clean and comfortable, and the rate during this Washington DC \"off-season\" was very reasonable." }, { "user_review_posted": 26, "user_total_helpful_votes": 9, "expertise": 0.00157020514518, "user_cities_visited": 130, "review_days": 0.28039430449069, "helpful_class": 0, "review_text": "I was in SF for a convention at the Moscone center. This was my first time staying at the Fusion. Rooms were clean and comfortable. Bathrooms a bit small but functional and clean. Breakfast was interesting, it consisted of a room on the 5th floor when you have toast, coffee, pastries etc but there are no tables so you take it back to your room to eat. Easy walking distance to the Moscone and some great restaurants very nearby." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.777656078860898, "helpful_class": 0, "review_text": "Do not stay here! Absolutely after 34 years of travel Worst hotel on the planet.. Ricardo the security manager was simply alwful. Do not stay here ... worst jw Marriot. Wouldn\u2019t comp the night we had to move. Wouldnt upgrade is as water was flooding our bathroom. Simply alwful.Toilet flooded the bathroom.. They acted as though It was our fault.Do not spend one penny at this Marriott.Worst customer service.Rating should zero." }, { "user_review_posted": 77, "user_total_helpful_votes": 27, "expertise": 0.0015920303904410002, "user_cities_visited": 27, "review_days": 0.612814895947426, "helpful_class": 0, "review_text": "We have stayed here twice, the first time on a couples weekend and the next as a family with two teenagers. The hotel was very accommodating with giving us a roll away and a large room for the four of us. We love having use of the IHG rewards which include complimentary breakfast, snacks, apps/drinks. The staff is amazing and the location is great. Chinatown and Union Square are within walking distance. I doubt we stay anywhere else when visiting San Francisco. The only downside is trying to get into Top of the Mark. I have yet to enter, each time we tried it was an hour wait, regardless of the time of day. I think there should be some blocked off time early in the day so that hotel patrons could at the very least walk thru the Top of the Mark to see the views. Or priority seating for hotel patrons wanting a table during peak times." }, { "user_review_posted": 10, "user_total_helpful_votes": 19, "expertise": 0.009113979918349, "user_cities_visited": 8, "review_days": 0.8274917853231101, "helpful_class": 0, "review_text": "My family stayed here for the Capitol Hill volleyball tournament weekend and it was absolutely perfect. Our daughter's first game was 9am so we came to the hotel first. We were greeted by the nicest, most gracious front desk host Natava. Even though we were too early to check in, she took our luggage for us and invited us to join in on the complimentary breakfast before the tournament began. We were delighted as we had just traveled an hour or so to get to the hotel and were starving. The location of the hotel was perfect as it was a short 5-minute walk from the Convention center where the volleyball tournament was being held. After all day tournament play, we checked in without any issues and retrieved our bags from another pleasant staff member. Our room was very nice and clean. It was a pleasant surprise to have a full kitchen in the room. The daily complimentary breakfast was good however the choices did not vary much from day to day. If I had one criticism, it would be to offer more variety on the hot buffet items.All hotel staff was very friendly and helpful. We ran into Natava several times more throughout our stay and she continued to go above and beyond to ensure that all of our needs were met during our stay. Her superior level customer service was the highlight of our stay. We will definitely stay here again!" }, { "user_review_posted": 28, "user_total_helpful_votes": 12, "expertise": 0.001970334641635, "user_cities_visited": 10, "review_days": 0.52026286966046, "helpful_class": 0, "review_text": "We loved The Galleria Park from the minute we walked in. Friendly, courteous staff welcomed us and the lobby was beautiful- very calming decor and music. Our room with two Queen beds was on the 6th Floor. Quiet lift and sumptuous carpet help the calm ambiance. The room was gorgeous. Beds very comfy, bathroom small but luxurious (shower area perfect). My son was delighted to see the large TV with great channels including HBO. The one chair was lovely and comfortable, but there were three of us. It would have been nice to have at least one more chair (I guess the second Queen bed took up that space). But that's a minor quibble.We would definitely book here again and found it the perfect hotel to fall back to after our 9 days of sightseeing!Special mention for the doormen who always greeted us with smiles and enquired where we were going each day. The housekeeping staff were wonderful too and were so polite and friendly to us when we saw them each day. Truly welcoming hotel. Location also is spot on. Two blocks from Union Square and Chinatown and 40 min walk to Fishermans Wharf. I know it's quicker by local transport but there's nothing like walking through different neighbourhoods to get a feel for the City." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8937568455640741, "helpful_class": 0, "review_text": "One of the best values in San Francisco. I plan to make this hotel my standard accommodations for my monthly business trips to the city. Great service, clean, well-decorated rooms, central location. Very pleased." }, { "user_review_posted": 117, "user_total_helpful_votes": 93, "expertise": 0.0037486879592140004, "user_cities_visited": 67, "review_days": 0.193866374589266, "helpful_class": 0, "review_text": "Overall, definitely my favorite hotel in SF. I booked a standard double room on HotelsTonight.com (which gave great competitive rates if you can stomach booking very last minute), and was pleasantly surprised when they gave me an upgrade due to my Starwood membership. My room on the 27th floor boasted incredible views of the SF city with floor-to-ceiling windows, and the room was extremely spacious (two double beds and you can probably cartwheel in the room). The toilet was fantastic and well appointed too, with a lot of space for me to lay out my toiletries etc. Also, this hotel was extremely well-located - as a female visitor you would feel fairly safe walking back late at night, and is within walking distance from Union Square if you want to shop/eat or hop onto the famous SF cable car/tram. There is an awesome breakfast joint nearby where I had hearty steel-cut oatmeal a couple of times, as well as a great cocktail bar just a stone's throw away (Local Edition). However, there were two aspects which stopped me from giving me this hotel a five-star rating: 1.its food - ordered chicken wings from the hotel bar one evening and it was a huge disappointment (so dry, unappetizing and expansive!). 2. I ordered an item from Amazon which was sent to the hotel's bell desk. Not only did the bell desk took 20-25min locating that item for me when I went to collect it, I also found out later that the hotel charged me 4USD (or was it 6 or 8USD) for 'parcel handling'?! Not cool. Also, take note that you will be charged an additional 25USD per night for 'miscellaneous service fees'." }, { "user_review_posted": 26, "user_total_helpful_votes": 7, "expertise": 0.001196750948488, "user_cities_visited": 88, "review_days": 0.895399780941949, "helpful_class": 0, "review_text": "We spent two nights at the Paramount Hotel and received a free upgrade to a corner room on the top lfoor. The view was wonderful and the windows actually opened, which is very unusual for updated hotels. The decor was very nice and the beds were comfortable. We would definitely stay at the Paramount again." }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 4, "review_days": 0.059145673603504006, "helpful_class": 2, "review_text": "We've stayed at just about every single property on the Las Vegas Strip but this was our first Timeshare Experience. This properly is located right in the heart of the Las Vegas Strip in between Bellagio and The City Center.The properly itself is small compared to the mega resorts everywhere else but that doesn't take anything away from it unless of course you like walking for miles to get from one end of the property to the other.We arrived via a Taxi from the Airport and were greeted by a very pleasant and helpful for first timers in a Timeshare. We got to the room and were very impressed with the size but a little disappointed by the view which I am sure was much better before the City Center was built but that doesn't take anything away from our experience. Unlike the typical hotels where the rooms are relatively small / cramped the rooms here were big spacious and very well laid out. We had a two bedroom unit which was very comfortable for my family.The rooms come with pretty much everything you could possibly need from TV's in the Living room and each bedroom. The Master bedroom has its own bathroom attached, the second bathroom is in the hallway and easily accessible from anywhere in the unit.My only \"Complaint\" is the facilities Internet Access, they only have WIFI which was very unreliable for us on all of our devices, you have to log back in every few minutes even while in the middle of doing something. Also worth mentioning is that the WIFI is NOT Secure / Protected which could lead to some security issues. I am a tech person and would really like to see a wired internet connection in each room.Staying here was a great change of pace and also saved us a ton of money since their aren't any resort fees or outrageous prices for food or everything else.Other nice touches are free shuttles to get groceries, go to various shopping areas and even area attractions. Oh and we certainly can not forget the free freshly popped popcorn daily.We rented a car which they we able to valet for $5 a day (unlimited usage) which was nice and convenient, we never had to wait more than 5 minutes or so. Getting in and out of the place is a little nerve racking since the only entrance is from Las Vegas Blvd without any light or anyway to stop pedestrian traffic, of course people won't let you go so you can end up waiting a while for a break in the foot traffic.Of course there isn't any casino but you just need to go through the parking garage to the elevator that takes you right in the middle of the Cosmopolitan Casino, it was better than if you were staying there. Access to the strip is also very easy either through Cosmo to access the other side of the street or right down the driveway.All and I this was an great experience and would highly recommend that you give it a try if you are looking for a nice change of pace." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.531215772179627, "helpful_class": 0, "review_text": "I loved it. My sleep was amazing I got to sleep like a baby. The room was just enough for me and my family. The banquet team were really excellent because we were for an event in the ballroom. It made my stay wonderful and easy." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.44578313253012003, "helpful_class": 0, "review_text": "The hotel is very well located. Just in front of subway station. 30 m to line 6Delicious breakfastBrandnew roomsGreat staff where you feel like youre at homeYou should definitely visit wednesday jazz performance" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8800657174151151, "helpful_class": 1, "review_text": "We stayed at the Marlin for my birthday celebration in Miami in April. This hotel did not disappoint. We stayed in a corner suite and it was beautiful. We had a view of Colin\u2019s but could also see the ocean from our room. It\u2019s not ocean front but it\u2019s so close to the beach. It\u2019s also right in the middle of everything!! My favorite restaurant the sugar factory was literally the next block over. We also enjoyed shopping at Lincoln mall, that was like a 3 minute drive away with every store you can imagine. Ok so back to the room! It was literally spotless. Our housekeeper was on poiiint!!! She cleaned our room spotless every single day. (We stayed 4 nights). The Marlin has a bar and restaurant. We didn\u2019t get to visit either one but the food looked so good. We will definitely try on our next visit In August! All of the staff were friendly. They greeted us every time we came back to the room. I\u2019ve seen reviews that said otherwise but we didn\u2019t have any issues. We are a young African American couple and while it\u2019s not our usual crowd, we did not feel out of place one bit. We usually stay at the Mondrian South Beach but the Marlin is now our new go to. Thank you Marlin staff for welcoming us and making our stay perfect. We will see you again in August!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 6, "review_days": 0.30668127053669203, "helpful_class": 1, "review_text": "My 4th time on Oahu and second stay in the Aston Waikiki Beach Tower... what can I say... if there would be a 6th star.. u def got it from me.. the location, the staff, the views!!! Perfection.. It's my personal dreamhotel so far (still traveling the world)" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.630339539978094, "helpful_class": 1, "review_text": "I am usually visiting Dubai for a business and tourism. This is a first time to stay in The H hotel. I was amazed with the hotel lobby and hospitality. They facilitate my arrival by using what's up before I arrived. The hotel has amazing restaurants and facilities. The room designing and accessories were very innovative. I really enjoyed my stay in this hotel and defiantly it will be my choice for next visit." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.577765607886089, "helpful_class": 1, "review_text": "This hotel is close to shops and the beach being a very short walking distance.The staff working here were fantastic and very friendly.The room was beautiful and had everything we required.Our stay was perfect." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.260679079956188, "helpful_class": 0, "review_text": "The Shoreline has a very good location in the center of Waikiki, very close to shopping and resturants and an easy walk to the beach. I'm somewhat walking impaired and could easily get everywhere I wanted to. The only problem I had with getting up the front steps into the hotel, but it was manageable.My room was small but very clean and comfortable. Great bed. Small balcony but fun to sit out and watch the people walking by below. Lots of traffic in the street so could be noisy esp on the weekend." }, { "user_review_posted": 18, "user_total_helpful_votes": 41, "expertise": 0.010948054973212001, "user_cities_visited": 31, "review_days": 0.32913472070098504, "helpful_class": 0, "review_text": "I have had the pleasure of staying in this hotel twice.First time in Luxury room King bed with Burj ViewSecond visit in \"Taj Club room King bed with Burj View.Afternoon tea very nice.Breakfast really enjoyed each time.Both of the rooms were wow, simply wow,Lunch and Dinner was amazing. Cocktails were superb. View was spectacular.Staff by far the friendly and helpful I have ever met.Thank you team and see you soon" }, { "user_review_posted": 9, "user_total_helpful_votes": 15, "expertise": 0.007981168855051, "user_cities_visited": 8, "review_days": 0.31106243154435903, "helpful_class": 3, "review_text": "I stayed few nights while being on the business trip. Hotel is s perfectly located, in the center. However the stay in the hotel was not pleasant. My room was very old, not clean enough with a bad smell." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.986856516976998, "helpful_class": 0, "review_text": "If your looking for a place to gamble with a opportunity to win look no further El Cortez it delivers! Not fancy not on the strip but a great casino to play and have a good time! The side bet on Blackjack pays 3:1 with minimum $1.00 bet max bet $100.00 for your suited hand dealers up card does not matter! If your lucky enough to get suited King and Queen it pays out 10:1. We spent our last 4 nights in Vegas playing here not at our Hotel on the strip. Fun Fun Fun!" }, { "user_review_posted": 76, "user_total_helpful_votes": 159, "expertise": 0.010046632635876001, "user_cities_visited": 72, "review_days": 0.28587075575027304, "helpful_class": 2, "review_text": "This was our 3rd stay at the Chancellor on 4 years and it would be difficult for us to change to anywhere else. We love the location, Union Square is within walking distance to a lot of interesting places in the city, plus there is a good local transport system with a lot of choices nearby. Breakfast in the hotel is great and the service is so friendly. Also just up from the hotel on Powell Street there is the Cozy Cable Car Caf\u00e9 serving great crepes and amazing orange juice. Further up the hill (and then down again) is Mama's on Washington Square, which is about a 1 mile walk and worth the line when you get there.Throughout our stay there was renovation works to the bathrooms (we still had one of the old bathrooms) which is noisy but doesn't start until around 8am. It's not particularly a problem unless you're intent on sleeping late. Anyway, they can't exactly close the hotel down for weeks so they have to do it sometime. I'm sure it'll be worth it in the end.As always the staff are very friendly and it's nice to see the familiar faces we've been used to. The cookies and coffee are always a welcome feature.Close by there are loads of good bar and food options. We liked Hops and Hominy, The Owl Tree (dive bar with great cocktails), Hopwater Distribution, Hogwash and the ever charming Lefty O'Doull's. The options are endless.Particular mention goes to the man who serves breakfast in the hotel restaurant. We met him the last time we were here and he always has a smile and a good line of conversation. The lady at the concierge desk was also very helpful, as were the desk staff with any local knowledge questions.It's a great \"little\" hotel and we'll be booking it again for sure on our next visit." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8773274917853231, "helpful_class": 0, "review_text": "First of all, the smell of the hotel is very old, then the hospitality of the hotel workers is bad and in special in the reception desk and finally the check out is too early and the free wifi is only in the rooms." }, { "user_review_posted": 4, "user_total_helpful_votes": 12, "expertise": 0.014454374931038001, "user_cities_visited": 3, "review_days": 0.144030668127053, "helpful_class": 1, "review_text": "If you are looking for something unique and less touristy that your average run of the mill hotel chain, Hotel Drisco is for you. My wife and I stayed for a total of 4 nights, split up by trips to Napa and Pebble Beach.Nestled amongst the mansions in the Pacific Heights neighborhood, you can live like a local with several stores and great restaurants with in walking distance.The staff is very accomodating and eager to please. We were treated to an upgraded room with a view of the city, which did not disappoint.The only drawback is the parking. It is all on the street and there are time limits which require you to move your car every couple of hours. However, the hotel staff will move your car for you if you ask." }, { "user_review_posted": 22, "user_total_helpful_votes": 11, "expertise": 0.002317113538563, "user_cities_visited": 13, "review_days": 0.012048192771084001, "helpful_class": 0, "review_text": "Agua Oasis was a great choice: we really hadn't known what to expect! Location, cleanliness, condition of room, bed, amenities, etc. were very good. Price is a bargain. Breakfast is a easy and convenient way to start a day in Waikiki. We had made subsequent lodging plans, but wish we had choosen to stay longer here." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.985761226725082, "helpful_class": 0, "review_text": "Arrived in Waikiki around 10am and thought I'd just drop my bags off until 2pm check in - Jay at reception offered me an upgrade to Oceanfront for $25 per night - of course I took it! Very fast check in, very friendly AND I got to check into my room straight away! The views are to die for, one of the best value for money hotels on Kalakaua Ave (imo). Kamaki is just awesome too!The room was clean, beds super comfy and the bathroom supplies were Hawaiian Tropic so I'm happy as!Lifts run better than other hotels I've stayed in, Eggs n Things is directly downstairs, you can order your food and they'll deliver to your room (rather than waiting ages in line as it's so popular).Beach towels are provided, beach is right across the road. McDonalds is a one minute walk away as is an ABC store.The noise from the streets aren't too bad (I was on the 13th floor) and the aircon is great too.All in all, I had a great experience at Aston Circle Waikiki and would recommend it to anyone!" }, { "user_review_posted": 45, "user_total_helpful_votes": 46, "expertise": 0.004852452584991, "user_cities_visited": 23, "review_days": 0.204819277108433, "helpful_class": 4, "review_text": "I genuinely can't relate some of the reviews here to my experience of Hotel Zetta. I was in SF for 4 nights on business and the hotel didn't put a foot wrong.After a warm and friendly welcome, my initial room was facing into the main road so I asked to move to a quieter room and was personally shown 2 alternatives for me to choose from. As I'm more interested in sleep than views I went for a room looking over air con units and a back street and it was perfect. Lots of space, everything worked flawlessly, quiet and comfortable.The bar was perfectly fine, with a few decent beers and good meals, and the games area helped while away a few hours.Perfectly positioned and a calm escape from the chaos outside the front door, this is high on my list of hotels to return to." }, { "user_review_posted": 76, "user_total_helpful_votes": 117, "expertise": 0.007363659064908001, "user_cities_visited": 67, "review_days": 0.8159912376779841, "helpful_class": 0, "review_text": "it was a decent stay, perfect location and i had a good deal also. the biggest failure was the check-in, the lady in the reception was the rudest. i don't recall her name because i don't mind post it but she was very rude, careless and not professional.the lobby was full of guests with no rooms available. and that receptionist did gave some rooms to the most annoying and complaining people. so if you keep going to her asking for the room she will get annoyed and will give them the available room.!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.52026286966046, "helpful_class": 0, "review_text": "Very nice and attentive staff. Updated suites. Within walking distance of everything. No need to drive around looking for parking. The beds were extra comfy and the extras I requested were waiting upon arrival. The check in and out process was seamless. I would definitely recommend this lovely hotel to friends and family!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9123767798466591, "helpful_class": 1, "review_text": "Mysterious circumstances-$5000 has been missing from the safe.I had been stayed in the room #1620 from 24th of June to 27th.On my first date, I put $5000 in the safe.During that period, I had tight business schedule for everyday, I did not pull out a wad of cash from the safe since 24th of June.Unfortunately, I went back to Korea without a bundle of paper money because I was in such a rush to work until the last minute. It means I do not have much time to check the safe from time to time.After back to Seoul, I realized that I forgot to pick up the money, I sent a few e-mails to Hayatt Hotel. It takes more than 3days to got response from Hayatt.They mentioned 'The safe was locked and the security team forced open the safe then found nothing. That wa the most curious moment ever.As a customer, I am very depressed about how The Hyatt Hotel team to handle an accident. Most of people decide to stay in the high-class hotel to better ensure our safe. Not only luxury accommodation but also incident response.What surprised me was an insincere attitude of Hayatt Hotel. I am so doubt if it is the quality of the global hotel group.\uae08\uace0\uc758 5000\ubd88\uc774 \uc0ac\ub77c\uc9c4 \ubd80\ub3c4\ub355\ud558\uace0 \uc548\uc804\ud558\uc9c0 \ubabb\ud55c \ud638\ud154. 2019\ub144 6\uc6d424~27\uc77c, 1620\ud638\uc5d0 3\ubc15 4\uc77c \ucd9c\uc7a5\uc73c\ub85c \uba38\ubb3c\ub800\ub2e4. \uc77c\uc815\uc774 \ub108\ubb34 \ubc14\ube60 \ube44\ubc00\ubc88\ud638\ub97c \uac78\uace0 \ub123\uc5b4 \ub454 \uae08\uace0\uc758 5000\ubd88\uc744 \uadf8\ub300\ub85c \ub454\ucc44 \uccb4\ud06c\uc544\uc6c3\ud574\ubc84\ub9ac\uace0 \uadc0\uad6d\ud588\ub2e4. \ud638\ud154\uc740 \uc5f0\ub77d\ud55c \uc9c0 3\uc77c\ub9cc\uc5d0 \uba54\uc77c\uc774 \uc640 \u2018\uae08\uace0\uac00 \uc7a0\uaca8\uc838\uc788\uc5b4\uc11c \uac15\uc81c\ub85c \uc5f4\uc5c8\uc9c0\ub9cc \uc544\ubb34\uac83\ub3c4 \uc5c6\uc5c8\ub2e4\u2019\uace0 \ud588\ub2e4. \ud798 \uc5c6\ub294 \uc77c\uac1c \uc219\ubc15\uac1d\uc774 \uae00\ub85c\ubc8c \uccb4\uc778\uc744 \uc0c1\ub300\ub85c \uc5b5\uc6b8\ud568\uc744 \ud638\uc18c\ud560 \ubc29\ubc95\uc774 \uc5c6\ub2e4. \ub3c8\ub3c4 \ub3c8\uc774\uc9c0\ub9cc \ud638\ud154 \uce21 \ub300\uc751\ub9c8\uc800 \ubb34\uc131\uc758\ud558\uace0 \ud615\ud3b8\uc5c6\uc5c8\uc73c\uba70 \uc0c1\ucc98\ubc1b\uac8c \ub9cc\ub4e4\uc5c8\ub2e4." }, { "user_review_posted": 55, "user_total_helpful_votes": 26, "expertise": 0.002184707050645, "user_cities_visited": 31, "review_days": 0.152245345016429, "helpful_class": 0, "review_text": "As this hotel is one of the new kids in Honolulu I wanted to visit to check out the decor. We just went for coffee which is served adjacent to the pool. Decor was great, coffee was good, service fine." }, { "user_review_posted": 31, "user_total_helpful_votes": 39, "expertise": 0.0059974444124100005, "user_cities_visited": 83, "review_days": 0.059693318729463006, "helpful_class": 1, "review_text": "Platinum Hotel is located just off the main strip, mere minutes walk from Ballys and Flamingo.Off strip and sans gaming floor Platinum might not be the obvious choice for a trip to Vegas but I definitely would recommend it. The rooms are all suites, spacious and with excellent facilities. Our room on the 15 floor was spotless, comfortable and offered great views of the strip and the desert and mountains beyond. We also found the ease in which we could get to and from our rooms a real plus, without having to navigate a crowded gaming floor&find the right entrance (MGM springs to mind!)The food is of a very high standard in Vegas terms, the menu for breakfast and brunch is extensive - and we really enjoyed a leisurely breakfast by the pool with some cheeky mimosas. In the bar we were happy to spend a couple of happy hours checking out the cocktail menu and snacking on some delicious sliders and quesadillas.We found the staff in platinum helpful&friendly for the most part, particularly the guys on the door and valet and in the bar. One or two of the reception staff are definitely outshone by their colleagues which is a shame but only a minor point.If you want 24/7 Vegas and are against a ten minute walk to start your day on the strip, then this is not the place for you. But for great rooms, a break from the strip and a little luxury feel, Platinum Hotel is as good as gold." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.030120481927710004, "helpful_class": 0, "review_text": "the room for us was really wonderful! It's on the 29th floor which has a balcony. Fantastic view. Really nice and helpful people here,especially Nany, the doorman here. If you get questions for them, you can get exact what you need." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.24972617743702002, "helpful_class": 1, "review_text": "Silver Cloud Inn Lake Union was a fantastic choice for our first family vacation. We purchased the Seattle City Pass and were planning to visit the Seattle Aquarium, Pacific Science Center, Space Needle and the Woodland Park Zoo. This hotel was centrally located to all of these activities and even offered a shuttle to Pike Place and the Space Needle - even though we didn't take advantage of that perk.We were upgraded to a lake view room upon arrival, which I would highly recommend with kids as they really enjoyed watching the sea planes take off. Unfortunately, after a long car trip to get to Seattle, our youngest ended up getting sick during the middle of the night. I dreaded calling the front desk to ask for new linens. It was 2:30 in the morning and the staff was fantastic! They brought up new linens and kindly bagged and took away the soiled laundry. An added bonus in the morning was finding out the hotel offered a free washer and dryer and didn't charge an arm and a leg for detergent in the lobby shop.The breakfast was great and saved us a ton of money, as did the free parking on site. The spaces were a little tight on the second level with our SUV, but there was always a place to park. The free Wi-Fi was also an unexpected perk!I would highly recommend this hotel. It made our first family vacation so comfortable despite a rocky start." }, { "user_review_posted": 135, "user_total_helpful_votes": 29, "expertise": 0.000932566683421, "user_cities_visited": 63, "review_days": 0.335158817086527, "helpful_class": 0, "review_text": "We booked this room through Costco travel as part of our vacation package. This was most definitely the best decision we made. There are so many hotels to choose from but in my opinion this is the best one for us at least. We had a ocean view select room. We ended up on the top floor which is 25. Facing the Waikiki Beach. The view is simply amazing. The other side of the hotel faces toward Diamond Head if you prefer that view. The room had a King size bed a small table two chairs and on the Lanai... Balcony has two chairs to sit back and enjoy the views. You have an in room safe. Bathroom was in my opinion small and the shower head was at a low height compared to most. The bed was very comfy pillows were a little flat. In room fridge got real cold no worried there. The key card you get is also a type of hotel security you can go directly to your floor as there are no buttons to push in the elevator. scan card and the display tells you which elevator to take. NICE. The TIKI bar restaurant and lounge on the same floor as the pool is great. Great drinks and food with views of the beach across the street. The Air condition worked well as the daytime temps were upper 80's nighttime temps were upper 70's. They do offer underground car parking for a fee of $30 per day. Wifi in room is free and worked well. Our built in hair dryer did not work but, there was a regular hair dyer in the closet not sure if someone left it behind or the hotel provided it. Overall this stay at the Aston Waikiki beach hotel was outstanding. There is a hotel amenities fee and a tax that we paid when we checked out because we had prepaid our room. It amounts to about $25 per day. This hotel is within walking distance to the Honolulu Zoo, and Diamond Head is a short bus ride or walk away about 2 miles or so. So much shopping is nearby you can buy almost anything for the beach or clothing.The sunset views from the Lani are the best thing ever just incredible. The beach is a mere few feet away life guards on duty. Bring plenty of sunscreen as it's very hot here. If you stay within the wall the water temp if very comfortable I would not recommend going outside the wall unless your snorkeling or ." }, { "user_review_posted": 31, "user_total_helpful_votes": 15, "expertise": 0.002238808626353, "user_cities_visited": 11, "review_days": 0.8685651697699891, "helpful_class": 0, "review_text": "This hotel is in a really great location close to plenty of coffee shops and restaurants. Nice harbour view. Continental breakfast was really nice. Staff really friendly and helpful. Room was comfortable and clean." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 59, "review_days": 0.14731653888280302, "helpful_class": 1, "review_text": "Me and my wife came to Chicago on a date night and I booked a room here and it was amazing. When we got to the front desk we were told by the front desk attendant that we were upgraded for free to a 2 room suite which was amazing. The room was very clean and the decor was very stylish. The staff was very friendly from the front desk to the valets. The hotel in right in the heart of the city and we could walk to anything we wanted to. We will be coming back here and probably will be the only hotel we will ever stay at again in chicago." }, { "user_review_posted": 15, "user_total_helpful_votes": 3, "expertise": 0.000860642171466, "user_cities_visited": 6, "review_days": 0.7332968236582691, "helpful_class": 1, "review_text": "Even though the room I eventually got was beautiful, I was given information when I spoke to someone over the phone about assuring me that I would have the premium room with floor to ceiling windows and and told me all the premium rooms had floor to ceiling windows. The room they tried to give me when I got there did not have the large windows and was pretty beat up. Paint on the walls was very chipped and dinged. When I went back to the front desk and complained they got me a beautiful room with large windows and a view and was in much better shape. The front desk people were not friendly at all but just treated me like I didn't exist. No smiles, no welcomes, no personal connection at all. It somewhat ruined my stay and I did not feel welcome. I also could not walk through the casino nor play due to the heavy smoke, but that is just Las Vegas anywhere. If you could train your front desk people to be friendly and welcoming it would change my impression of the hotel tremendously. As of how it stands right now, I would not stay there again. Rooms are very clean but the carpets in the public areas need cleaning. Trash containers in the hallways were full for at least 3 days. I had a hard time finding one where I could put some trash." }, { "user_review_posted": 25, "user_total_helpful_votes": 7, "expertise": 0.001249034536025, "user_cities_visited": 537, "review_days": 0.345564074479737, "helpful_class": 0, "review_text": "I especially loved the location of this hotel. Close to shopping, beach, park and restaurants. It was clean and the staff was very accommodating. We didn't have an ocean view, which would have made it nicer, but had a great view of the park. Would definitely stay again." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 6, "review_days": 0.66867469879518, "helpful_class": 2, "review_text": "I went here for a business meeting and stayed for 4 days. The accommodations are nice by all standards. My problems is with attitude of the management. I never used the spa or any of the resort facilities still they charged me $220 for a 'facilities fee.' They stock a minibar in the room but you can't use it to keep anything in. If you remove anything from the fridge for more than 45 seconds they charge you for it even if you do not use it. They internet access is poor and insecure. If you want to use high speed internet they charge you $18/day. No ethernet port in the room, you must use WiFi. The free 'basic' internet is not available in the conference rooms, instead they want to charge you $220/ for access. This is just plain BS.For comparison, I stayed in a Holiday Inn Express the week before. Free highspeed internet 50Mbps up and down and RJ45 ethernet port in room and secure.I will never stay here again. This place is very business unfriendly. You have so many other choices ion the Las Vegas area why pick this one.You have been forewarned!" }, { "user_review_posted": 73, "user_total_helpful_votes": 69, "expertise": 0.0044785436495520005, "user_cities_visited": 41, "review_days": 0.292442497261774, "helpful_class": 1, "review_text": "at 190 per night and not charging any hidden resort fees, this hotel is a good deal by Las Vegas standards. the rooms are ok. clean, but nothing fancy about them. the pool area on the roof top has a nice view, but otherwise is nothing fancy either. there is an excellent gym downstairs, fully equipped. hotel is quiet since it has no casino attached. walking distances inside the hotel are short, saving you a lot of time compared to the larger hotels. 2 min walking distance to the strip. ask for a strip facing room to enjoy the good views. this is your hotel if you want value for money, efficient logistics, free valet parking and a great gym. if you want fancy, go someplace else." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.21741511500547603, "helpful_class": 0, "review_text": "I live on the Big Island but usually every year go to Oahu. Many of these visits I have stayed at the Pagoda, often by myself. The staff has been adequate to friendly, never rude. The rooms are plush but clean enough and I had no problem sleeping. The restaurant in the hotel was terrific, and even though it was a buffet the chef made my husband a special.dish as he has severe dietary restrictions. But most of all, you can't beat the locale. Short walk to Ala Moana, a two story Ross and even a 24 hour diner. What more can you ask.for? In all.my visits I have never felt unsafe. My husband had surgery at Kaiser. I stayed at the Pagoda and it was a short walk to the Kaiser clinic, where I could catch a ride to the hospital.. This spring he needs another surgery and I will be making reservations to stay again." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.6445783132530121, "helpful_class": 0, "review_text": "This hotel is disgusting. Rooms are extremely old and dirty. The Staff is not nice, and they can not handle the amount of complains they receive. Stay away from this hotel a big failure from Hilton, specially as a Gold member." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 6, "review_days": 0.458378970427163, "helpful_class": 1, "review_text": "The Hay-Adams is exceptional -- even among the upper tier hotels. From check in to housekeeping to valets to room service to management, everyone was of the highest professionalism. Attention to every detail was fabulous and entire staff was of a \"can do\" and \"guests first\" attitude. Loved my stay. Room and public areas are simply beautiful Tip: my new membership with \"Leading Hotels of the World\" definitely paid off with perks at this luxurious fine hotel. Thank you to Mr Bruland for the \"White House\" chocolate surprise! I shall be back every time i visit DC!" }, { "user_review_posted": 9, "user_total_helpful_votes": 14, "expertise": 0.007441735015386, "user_cities_visited": 5, "review_days": 0.12541073384446802, "helpful_class": 0, "review_text": "Once again the most compelling reason for me staying here is Sam. He runs the gym and it is always in spectacular shape, and so is Sam. He is most welcoming and it is like having your own personal trainer on site. Not only did he help me but he was kind and gracious to everyone. If his boss is reading this ,GIVE HIM A RAISE!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.163745892661555, "helpful_class": 1, "review_text": "I recently stayed at the Godrey Hotel while on my first visit to Chicago. The reviews online were complimentary so I decided to deviate from my usual hotel franchise, big mistake. We arrived at noontime and the only room available was two floors above the bar. I had heard that the bar was loud on the weekends and the hotel staff agreed so we decided to leave our bags and check-in later for a room on a higher floor. We arrived back around 5pm to find that we were placed in the exact room mentioned earlier that day. I called down to the front desk and was told that a room on the twelfth floor was available once housekeeping finished up. The front desk would follow up me once they spoke with housekeeping. Fast forward 40 minutes (not touching anything in the room because we thought that we would be moving) and no call. I called the front desk, reiterated the earlier phone call, and was told that no room was ever available. I was very upset. On my way out I spoke to the manager at the front desk (same person on the phone) and asked if the room could be changed on our second and final night. She agreed but never once apologized for the lack of follow-up on my initial call or blatant misinformation provided by her staff. The following afternoon, I walked up to the front desk to retrieve our new room keys and barely got out the reason for being there beyond \"we are changing rooms\" before the staff interrupted and said \"oh, we've been waiting for you.\" It was very clear we had been an topic of conversation among the front desk staff.The hotel staff is clueless about customer service. It might appear to be a trendy, hip, boutique hotel but it is not worth the cost or aggravation. I will never stay here again nor recommend it to anyone." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 6, "review_days": 0.176889375684556, "helpful_class": 0, "review_text": "On my first visit to SF, I stayed in hotel Cova for 3 nights. After I read all the reviews, I found out that the neighbourhood of this hotel( Ellis steet) is not a great one. The hotel room was spacious and very clean. I found this hotel a bit expensive for the area. As I was alone, I was very cautious about going out. They do have shuttle service but that's only on specific times and to specific areas such as union square due to which I had to take a cab while coming back in the evening. Breakfast was good with good options. Room was maintained well too. Only concern was, while checking out, I had to leave early morning and I requested them to drop me off to a bus stop ( as I had to take a bus to LA) but they did not agree for that. Also, though this hotel has a free wifi, the wifi is extremely slow." }, { "user_review_posted": 154, "user_total_helpful_votes": 44, "expertise": 0.001276776847779, "user_cities_visited": 219, "review_days": 0.422782037239868, "helpful_class": 0, "review_text": "I have stayed at this hotel twice now for business. Older hotel but well-kept. Rooms are large. Bedding and bathroom amenities are high quality. Far from soundproof, if that bothers you. Decent food and old world bar room." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.536144578313253, "helpful_class": 0, "review_text": "Old dated dirty sub parChanged room once, no mattress cover. Left sitting in lobby for over an hour. One employee was fabulous but the rest were condescending and unreliable. Certainly not what is expected with a Hyatt. Old blanket, just old" }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 10, "review_days": 0.686199342825848, "helpful_class": 1, "review_text": "I stayed at this hotel as I was on my own and wanted the convenience of being able to walk right through to the terminal. And it was really easy. Asked at the bell desk about getting a luggage trolley and they have them right there. OK it costs $5 but it would be $6 from the terminal and I didn\u2019t have the hassle of pulling and carrying two heavy bags.Dinner in the evening was good and I paid about what I would have expected.So those are the good things. The one major issue I have with this hotel is lack of free WiFi in the rooms. At $384 a night I do not find it acceptable that they charge extra for this and so neither do I find it acceptable that I had to sit in the lobby or bar to be able to access it for free.Come on Hilton, your reputation is better than this. I have seen other reviewers complaining about this. Time to get it sorted!!The other negative is parking. My friend drove me 3 hours to get to the hotel where we found only valet parking at $50 an hour! Really???????? So having driven 3 hours she just dropped me off and had to drive 3 hours home again. No chance of stopping for a rest and a cuppa........this too needs to be improved upon." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 9, "review_days": 0.22836801752464403, "helpful_class": 0, "review_text": "great location, but \"eclectic\" decor is unfortunate. Bed was comfortable, room was clean, and common area was available for lounging and breakfast. Breakfast was tasty, but there seemed to be some trouble keeping up with demand. We weren't in a hurry to eat, but if people were that may be a deal breaker. Free beverages in the fridge is a nice touch, as well as coffee and cookies for guests." }, { "user_review_posted": 110, "user_total_helpful_votes": 36, "expertise": 0.001478539115083, "user_cities_visited": 42, "review_days": 0.9074479737130341, "helpful_class": 0, "review_text": "Have always wanted to stay at the famous pink hotel. Would opt for alternative next time. No doubt, the hotel is beautiful to look at. However, it\u2019s not \u201cluxury\u201d in amenities, fixtures, or service. Just a few examples: \u201cnew\u201d building rooms were fine, but small and average fixtures, even when compared to other Marriott properties of lesser stature; pool area is tiny, although you are allowed to use the pool next door, just not the infinity pool; had to call 3 times and ask to speak to a manager to get robes delivered to the room (they weren\u2019t present when we arrived, but the sign about the cost for taking them was); the included breakfast was okay, but the breakfast room could use some updating (tables are either too high or two low to sit at comfortably; those are the small details that signify luxury).On a positive note, the lady who cleaned our room was pleasant and always smiling.We still had a wonderful time. Just judging the hotel on its merits.We were also disappointed that we didn\u2019t get the complementary upgrade that comes with are Bonvoy status that we get at many other Marriott properties. The clearly had the upgrade room, because we paid extra to get it." }, { "user_review_posted": 13, "user_total_helpful_votes": 15, "expertise": 0.005491474210441, "user_cities_visited": 10, "review_days": 0.41128148959474203, "helpful_class": 1, "review_text": "After staying at a range of IHG Brands/Hotels in many countries, we expected that the Intercontinental at San Francisco to be equal or better than other Intercontinental Hotels that we have visited. We were wrong!Our Stay was just disappointing! Initially, were taken to the wrong room, without realizing we slept there the first night and didn\u2019t discover the error until after breakfast when we returned to our room only to find all our possessions were missing!! Of course, it wasn\u2019t quite true but we returned to a room that looked identical to ours, not knowing that we had slept on a different floor. It took management an hour and a half to find the room that we had been taken to and let in by their staff so that we could be reunited with our bags, clothes and passports. Not only does this represent a major security breach as it could have been someone else\u2019s room, or someone could have checked into the room later that night but if we had tried to get back in, our keys wouldn\u2019t have worked as we should have been in a room eight floors above.So by losing an hour and a half, we had missed the deadline for the activities we had planned for that day and needed to change our itinerary. In real terms, we received no apology from Senior Management; we were never offered to move to the room we should have been in, some eight floors above and with a view of the bay. We were provided a bottle of red wine, but for two non-drinkers this is of little use.We had booked club level so that we could get a little pampered before the end of our US trip. This too was disappointing. On the same day that we had lost an hour and a half with the room mix up we had a tour of Alcatraz booked in the afternoon and I asked the lady in the Club could she please arrange the afternoon tea to come up from the kitchen five minutes early so we could have a few sandwiches before we went, she said she couldn\u2019t and referred me to a small card of \u2018the rules\u2019 showing times for breakfast, afternoon tea, hors d'oeuvres and sweet treats. Not only was this disappointing but the way she dealt with the request was condescending and inflexible.The location of the hotel is outstanding, the d\u00e9cor tremendous, the head concierge was tremendous with his help and guidance but the other staff really need re-training. Overall, this hotel lets down the Intercontinental brand with its lack of care and concern for its guests." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 32, "review_days": 0.9775465498357061, "helpful_class": 0, "review_text": "This was our 7th stay at this resort and again it was the perfection.Everybody very helpful from Victor at check in, to Aldrin at breakfast and of course everybody's favorite man in the evening Keola. Location is excellent, close to beach and all restaurants. We will be back again next November." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 3, "review_days": 0.467141292442497, "helpful_class": 2, "review_text": "Centara grand central world is very good. Good service..Staff is very friendly and heldful..Gym , Spa , bar, Food, Swimming pool ...Centara grand central world next to night market, Big C supper ....they are wonderful.We will return when we visit Bangkok." }, { "user_review_posted": 8, "user_total_helpful_votes": 8, "expertise": 0.004744565817058, "user_cities_visited": 65, "review_days": 0.7612267250821461, "helpful_class": 0, "review_text": "We were at the Sheraton Princess Kaiulani October 17-22. Although the strike going on outside the hotel was disappointing, the hotel desk staff definitely made up for it. Everyone we encountered at the desk was super helpful and had a great attitude considering they have been working for 8, 9, 10 days straight, 20hrs a day and listening to all the complaints. Reese at the front desk was especially helpful and went out of his way to change our room for us." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 4, "review_days": 0.512595837897042, "helpful_class": 0, "review_text": "Excellent location, close to the beach and city centre. Clean and beautiful room, extremely friendly and hospitable staff. Excellent food and service at Ravish, the restaurant. And a very professional, contemporary and high-end feel in total. Definitely recommend this hotel, the best hotel we stayed at in Hawaii and Honolulu." }, { "user_review_posted": 283, "user_total_helpful_votes": 93, "expertise": 0.001485089259361, "user_cities_visited": 264, "review_days": 0.033953997809419004, "helpful_class": 0, "review_text": "The room was a business room and was a good size. There were two queen beds, a desk, mini fridge, microwave, a large closet and a good size bathroom. The room was clean. The front desk staff was friendly. The free breakfast was good and there was a good variety of food (especially for being free). My husband and I had a miscommunication about who checked us out and it ended up that neither of us checked out. We called to inform them that we had been gone for awhile and there were no problems. The lady on the phone said we were all taken care of.The downfall - far from most attractions in Chicago and hard to find a cab at times." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.44797371303395406, "helpful_class": 0, "review_text": "Room goodFoods and restaurant and bar service and quality awfulRange of food minimal at best wry little restaurant serviceStaff didn't want you thereWere not helpful or friendlyTook forever, even to pay!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.616100766703176, "helpful_class": 1, "review_text": "Great location! Although we stayed inside! Why leave when everything is perfect! Room service, spa treatment, fitness center, pool, connected to shopping. We never left. The staff was the best in ANY place we have ever stayed." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.642387732749178, "helpful_class": 1, "review_text": "Positives:1. Front desk people are exceptionally good at making you feel welcome2. Rooms are cozy3. Close to ABC store, beaches, Ala Moana, and restaurants4. PriceNegatives:1. Rooms are a bit smaller than the pics suggest2. No microwave3. Pool closes at sunset4. Far way from the beaches tourists may want to visit.Hopefully this hotel keeps their way of catering towards locals because I would definitely stay here again. Brandon at the front desk was great and the entire staff was very helpful during our stay." }, { "user_review_posted": 62, "user_total_helpful_votes": 27, "expertise": 0.0020038938897250004, "user_cities_visited": 61, "review_days": 0.19769989047097403, "helpful_class": 1, "review_text": "Me and my partner spent 3 nights here including Xmas day. We had a 1 bed apartment which was near faultless. Clean comfy and relaxing. The reception and over all staff were very nice and help full too. When we arrives we were given a option of a executive upgrade which included breakfast free drinks at a certain time at a certain bar and afternoon tea. For this was 1500 baht per person, we took it but to be honest it's wasn't really worth it to us as we never utilised it so think about it before you take it. Although breakfast was amazing!There was only 2 things let the place down but not to but you of too much, the pool is very cold and you only get the sun for about half the day due to buildings over shadowingThe other thing is the location although there is a BTS station 2 minuets away which is great as its too far to walk to the main shopping areas it stops at 12pm and the taxi an tuck tusk what to rip you off when you say your at th Marriot so for these too reasons only I would stay a little closer to the shopping area. Wife in the rooms were about 650 Bht too! Per day ooouch!By the roof top bar is great too." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.44797371303395406, "helpful_class": 1, "review_text": "I am in love with this place! The rooms are so luxurious with fluffy bedsheets, gorgeous bathrooms, and soft bathrobes. They even give you an umbrella in the room to either borrow or buy which was a huge lifesaver during one of the rainy days. I also really enjoy the reoccurring theme of pineapples in the room and elsewhere in the hotel. Mohammed at the bar was also a delight and went above and beyond with all our requests! Also, I want to give a huge compliment to Agata because every single morning she would brighten my day with a warm greeting and delicious recommendations around the area. It doesn't matter what time of day it is (even if you check in at 1:30 a.m.), all the front desk staff there are always so friendly when you walk in and it makes you feel like you're at home. I had the best experience here and I would recommend this place to anyone!" }, { "user_review_posted": 18, "user_total_helpful_votes": 15, "expertise": 0.0039354150575600004, "user_cities_visited": 163, "review_days": 0.430996714129244, "helpful_class": 3, "review_text": "My wife and I have stayed at the Parc 55 previously and had a bad experience due to issues outside of the hotel's control- multiple fire alarms and evacuations in the middle of the night. We decided to give it another chance and were happy that we did. The hotel rooms are very clean and comfortable, and the service was friendly and helpful- everyone we encountered had their head up and greeted us with a smile." }, { "user_review_posted": 5, "user_total_helpful_votes": 33, "expertise": 0.031932031336202, "user_cities_visited": 5, "review_days": 0.593647316538882, "helpful_class": 4, "review_text": "I first visited the Kahala when I was 6 years old, some 50 years ago. At that time, it was a Hilton International Hotel. I returned as a guest many (40-50) times over the years, through ownership and management changes (Hilton to Mandarin Oriental to Kahala Hotel).Even as the silk rugs and fine furniture in the lobby gave way to jute rugs and Crate and Barrel-esque case goods replacements, the Kahala remained a special place because of the quality of its personnel who went to heroic efforts to make new and returning guests alike feel at home.All good things come to an end and, painfully, nowhere is this more true than with the Kahala.The old guard has retired, the new staff conveys little more than a civil service work ethic, the carpet is worn, a number of terrace railings are rusted, the once charming dolphin pond has been converted to a crass \u201cpay to play\u201d commercial undertaking, the plantings are poorly maintained, etc.Plumeria Beach House has devolved into little more than a glorified fast food restaurant.Hoku\u2019s is the one saving grace: its food and service remain first-rate.A number of reviewers continue to speak highly of the Kahala. Either they do not know the difference or they never had the good fortune to know the old Kahala.For those who know the difference, a visit to the Kahala is a sad experience." }, { "user_review_posted": 21, "user_total_helpful_votes": 6, "expertise": 0.001276776847779, "user_cities_visited": 13, "review_days": 0.22562979189485202, "helpful_class": 0, "review_text": "Make sure you are Hilton Honors to check in more quickly. Nice restaurant with great waiters. They seem to be able to handle crowds due to bad weather pretty easily. Rooms are nothing special but nice beds and TVs work." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 5, "review_days": 0.9764512595837891, "helpful_class": 0, "review_text": "We arrived on the 16th November for 2 days prior to flying down to Koh Samui. This hotel is exceptional. The staff are willing to help in any way possible and go above and beyond. The rooms are spacious, immaculately clean and come with mini essentials for ease. The beds too are insanely comfortable and huge! The restaurant provides incredible cuisine - primarily delicious Thai of course but some European alternatives for the less adventurous. The breakfast is buffet and there\u2019s something for everyone, the staff again are all there for you whatever you need! The pool is the perfect temperature to cool off after enjoying the Bangkok sunshine & the loungers around are so comfortable. They often have live music at night which we enjoyed on the Saturday we were there so there really isn\u2019t a single complaint from us. It was simply the perfect start to our wedding week! Thank you Riva Surya. We will be back." }, { "user_review_posted": 14, "user_total_helpful_votes": 17, "expertise": 0.005784902507841001, "user_cities_visited": 5, "review_days": 0.13198247535596902, "helpful_class": 0, "review_text": "Firstly, thank you to Tariq, the very friendly lifeguard.Pros:Very spacious living areas and bedroomsFantastic housekeeping service, they were always on the ballGreat location. 49 steps down to the JBR walk2 pools were cunningly designed. One was sunny in the morning, one in the afternoon. This meant that one was always shaded for half the day and the pools both kept to a great temperature and didn't boil in the Dubai sunshineLifeguards were very helpful and on the ballPool towels given freelyReception staff happy to try to help (even if they were often incapable)Cons:The most uncomfortable sofas in Christendom!Not enough crockery/cutlery etcVery small kitchenReception staff were friendly but didn't seem to have the skills to deal with all requestsKcal restaurant was limited in its menuThere were some snagging issues with the decor, but as this is the off season, that's to be expected. Happily, maintenance was ongoing constantly, so by peak season I should imagine the snags will have all been taken care of.Would definitely stay here again. With pleasure." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5991237677984661, "helpful_class": 1, "review_text": "Had a pleasure to stay at this beautiful hotel while my holidays visit with my friends...we had amazing stay...pool and fitness is amazing and has a very nice Vibe. Staff is very helpful and friendly especially Mr. Ahmed the manager of the pool on 4th floor..thank you very much for a nice experience and expect us the next year again" }, { "user_review_posted": 113, "user_total_helpful_votes": 21, "expertise": 0.0007919001600390001, "user_cities_visited": 38, "review_days": 0.24808324205914503, "helpful_class": 0, "review_text": "Typical Marriott standard hotel in a great location. Rooms were clean and nice. Entire Waikiki area is surprisingly clean and modern. You don't need a car when you stay in this area. The large open air lobby is especially nice. The front desk and bell services staff were very friendly and helpful - can't say the same for the staff at the concierge desks. The $30/night resort fee is annoying since the main benefits are free breakfast and better internet which would be included for gold elite members anyway. Unfortunately there is no concierge lounge." }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 10, "review_days": 0.552573932092004, "helpful_class": 0, "review_text": "The previous reviews for September concerned me but in my experience (4 and 5 October 2017 ) was very positive . The room was spacious and clean . Breakfast was included and good variety with an eating area outside . It is not the Wyn but not their prices either and I felt represented excellent value . Breakfast staff I dealt with were helpful with a smile - always a bonus in my book ! Reception and bar staff also helpful . Walking distance of main attractions . We would recommend" }, { "user_review_posted": 39, "user_total_helpful_votes": 28, "expertise": 0.0033752337625220005, "user_cities_visited": 20, "review_days": 0.29408543263964904, "helpful_class": 0, "review_text": "I needed a place to sleep three adults as I went on a trip with my dad and brother. This hotel location was located just a few blocks from the White House and not too far from the other Washington attractions. The hotel was clean and the staff were friendly. Bring food with you for the small kitchen. There was no plans to cook anything and the amount of dishes were not close to being able to cook in. Also there was no view of really anything. However we weren't there to stay in the room to cook so we didn't care so much. Overall good stay and would stay there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.297371303395399, "helpful_class": 0, "review_text": "Thank you to the very awesome patient, understanding, problem solving gentleman at the front desk of Palms Casino Hotel, MATTHEW ! You my sir have shown the true meaning of customer service. I got what I wanted and was pleased.. I can say I did enjoy my \"Staycay\" .. Thanks again !!" }, { "user_review_posted": 56, "user_total_helpful_votes": 21, "expertise": 0.0017102504689390002, "user_cities_visited": 22, "review_days": 0.7157721796276011, "helpful_class": 0, "review_text": "Everything was perfect. Staff extremely helpful and courteous. Concierge services especially helpful. Location can't be beat.Room immaculate with strong internet connection. All Trump Hotel beds a bit too soft for me but otherwise perfect ." }, { "user_review_posted": 122, "user_total_helpful_votes": 47, "expertise": 0.001759993343498, "user_cities_visited": 184, "review_days": 0.23877327491785302, "helpful_class": 0, "review_text": "Very basic hotel. We stayed here while our son was touring a college. No breakfast included. Very basic amenities. I would not stay here again. There are more affordable places that offer a lot more for your dollar. It was clean though! We had a room that looked into the apartments across the street." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.23274917853231103, "helpful_class": 0, "review_text": "I don't think there is anything I would change about this wonderful little hotel. The location is ideal as we could walk nearly everywhere we wanted to go. The entire hotel is very welcoming - from the nicely decorated rooms to the fabulous breakfast and evening reception. All of the staff was very friendly and helpful. I can't imagine staying anywhere else in S.F." }, { "user_review_posted": 13, "user_total_helpful_votes": 6, "expertise": 0.002130386440217, "user_cities_visited": 11, "review_days": 0.520810514786418, "helpful_class": 0, "review_text": "Hotel perfectly located if traveling Amtrak to Union Station.I booked a room with 2 double beds for 2 adults, 2 children ....yet only 3 towels were left in room.I had to call desk on 2 days to receive that fourth towel..Room was clean but everything in room & bathroom was very outdated....double, not queen beds, small TV , no chair in room.Hotel obviously for meetings & business travelers.Breakfast buffet at $35 per person too expensive for family of 4 staying a few nights.Left a bit to be desired." }, { "user_review_posted": 36, "user_total_helpful_votes": 86, "expertise": 0.011487488812877, "user_cities_visited": 211, "review_days": 0.6106243154435921, "helpful_class": 1, "review_text": "We were blown away by our experience at this hotel. Every staff member went out of his or her way to make us and especially our 2-year-old and 6-year-old feel like royalty. We booked a suite and loved that they had a full-sized crib for our toddler and a very comfy rollaway for our older kiddo. Apples, bottled water, and fortune cookies were plentiful in the lobby, we enjoyed great cocktails at the lobby bar, and we were able to change my daughter out of her ballet clothes at the spa when our room wasn't quite ready upon arrival. Parking is valet only, $65/night, and offers complimentary EV charging. The location is in the very swanky Nob Hill neighborhood which feels very safe, but if you aren't able to hike super steep hills, to get around you will need to use a car service, figure out the streetcars, or stay somewhere downhill. We enjoyed the workout provided by the hills, especially with all the delicious food we ate in the neighborhood. We thought our suite was fabulously updated and our only critique would be that the shower and tub are pretty small. Also we wish they had a pool, but we were so busy sightseeing (sight-eating?) that it wasn't a huge deal. We'd definitely stay again and again." }, { "user_review_posted": 35, "user_total_helpful_votes": 25, "expertise": 0.003357450229346, "user_cities_visited": 128, "review_days": 0.410186199342825, "helpful_class": 0, "review_text": "I stayed here with my wife for four days, three nights. The casino is good sized and has many tables and games. The first thing I liked was the table minimums, which were lower since the casino is off of the strip. The next best thing? Between my wife and I we were \u2018comped\u2019 a lot. We did not play all day every day, but a couple of hours each day, during that time we were had been given two free buffets, and about $150 in free slot play. If you go, sign up for the rewards card!! The restaurants offered were good, the Mexican fare was the best, the buffet was about on par with a Chuck a rama, but was less than $20 each no matter when you went and sometimes cheaper with your rewards card. (MGM\u2019s was $40 a person on a Tuesday night, and in my opinion not too much better\u2026) The hotel room was good, ours faced the pool area and you could hear the music, the bed was comfortable and the water pressure was okay. The Basspro shop is really neat, even if just to walk through. The bad \u2013 no coffee maker in the room, the casino had a perfume smell trying to cover up the smoke smell that is in every casino, it is off the strip. The good that will have me coming back? Nice casino/hotel \u2013 that was NOT overcrowded, more choices to stay on property and eat, rooms were clean and reasonably priced. Thumbs up!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.466593647316538, "helpful_class": 0, "review_text": "This was our first trip to San Francisco and were unfamiliar with the city. This hotel was clean, charming and comfortable. The staff was very helpful and accommodating. I would highly recommend this hotel." }, { "user_review_posted": 19, "user_total_helpful_votes": 6, "expertise": 0.0014227890149070002, "user_cities_visited": 13, "review_days": 0.8986856516976991, "helpful_class": 0, "review_text": "We stayed here in June 2019. The rooms are big but need a makeover. The electric kettle was nonfunctional. The water in the bath area was not draining. A good feature in the room was the handy mobile phone for local information.The breakfast was good with great variety. There are many restaurants and massage places right outside the hotel. The Asoke BTS is a 10min walk. The hotel provides free tuk-tuk service till the main road from where you need to walk 5-7 mins to BTS" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.7261774370208101, "helpful_class": 0, "review_text": "We stayed at the Ambassador for the night when going to see Pearl Jam. The service was outstanding and the hotel is beautiful! From check in with Melika to ordering room service we could not have asked for a better experience! We have stayed at many hotels and B&B\u2019s in Chicago and this was the best place we have stayed to date. I highly recommend them for your next trip!!!" }, { "user_review_posted": 17, "user_total_helpful_votes": 21, "expertise": 0.005886896301056, "user_cities_visited": 44, "review_days": 0.275465498357064, "helpful_class": 2, "review_text": "We have stayed at this property many times when it was the Mandarin Oriental. Those stays were always exceptional. So, we didn't know what to expect under new management. Pleasantly, nothing has changed except minor updates to furnishings. The service from front doormen, front desk, bellmen through housekeeping remain excellent. Concierge is is more than exceptional. They advised us how to avoid crowds at museums, recommended restaurants and arranged for the hotel car for transportation in the area. Reserve a room on higher floors with Golden Gate or Bridge to Bridge views. Then enjoy the service and spectacular views of the bay." }, { "user_review_posted": 26, "user_total_helpful_votes": 35, "expertise": 0.00642510970217, "user_cities_visited": 74, "review_days": 0.035049288061336004, "helpful_class": 1, "review_text": "After endless weather delays I arrived in Chicago 24 hours after leaving home in Europe so was in no mood to take the shuttle out to one of the off airport hotels when I had only six hours before my next flight. Big mistake. This Hilton is tired and clearly relying on its direct connection to the terminals for business. Reception staff did a good job of completely ignoring the Hilton Honours check in queue and when they finally did check me in seemed exceedingly irritated that I was not going to add an overpriced breakfast to an overpriced hotel room. One more groan - the bathroom was well short of what I would have expected from a basic hotel in Europe.I have stayed at a few O'Hare airport hotels and this was double what I would have spent elsewhere for a fraction of the quality. Avoid!" }, { "user_review_posted": 118, "user_total_helpful_votes": 49, "expertise": 0.0019056809489870002, "user_cities_visited": 61, "review_days": 0.07228915662650601, "helpful_class": 0, "review_text": "As the name suggests this is a modern hotel on the edge of Waikiki. The location really suited us as it was just tucked away in a quieter area away from the main touristy strip but only a 10 -15 minute walk from everything. Ala Moana is a very short walk away too. The staff were very friendly and we really enjoyed the interesting modern features of this hotel such as the rotating bookshelf in the lobby area. We had lovely views of the boat harbour from our partial ocean view room. Also free coffee / tea downstairs in the morning and very well priced danishes / cereals available which is great for the traveller who wants to have a quick breakky and get going. I would have no hesitation in staying here again." }, { "user_review_posted": 232, "user_total_helpful_votes": 103, "expertise": 0.0020450714728690003, "user_cities_visited": 104, "review_days": 0.18893756845564003, "helpful_class": 0, "review_text": "My daughter and I spend Thanksgiving here, 4 days and 3 nights. We had a partial ocean view booked but decided to upgrade to a high floor full ocean floor in Kalia Tower, and I was glad that we did. The resort itself is beautiful and there are plenty of shops and facilities in the resort. Our room was fine, but nothing special - the bathroom in particular could stand for a renovation. The balcony with full ocean view, though, was fantastic, and it was a wonderful place to have coffee in the morning and watch the surfers in the morning sun." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.110076670317634, "helpful_class": 1, "review_text": "We stayed for two nights in a King Jacuzzi Suite for our Anniversary. Wanted a little something to just have fun and relax - we ended up with way more than we expected! The room is so much larger, brighter, and cleaner than what the website photographs show - and those photos are fantastic, so you can imagine our surprise. Like, \"IT KEEPS GETTING BETTER?!\" When we went to dinner at Jimmy's, we were treated to a Baked Chocolate Chip Cookie for dessert - on the house! Wonderful and friendly staff. Into the details, the fireplace was just lovely, the jacuzzi was enormous and fantastic, especially since the big screen TV is right in view - quite the experience! Room service was prompt and awesome, Front Desk was very helpful and polite (even at 3AM), The whole place is just affordable... and spectacular and well kept. We will SO stay again and will highly recommend it for anyone wanted to stay in Seattle. Overall it was a swell experience. Not one complaint." }, { "user_review_posted": 57, "user_total_helpful_votes": 20, "expertise": 0.0015931365432220001, "user_cities_visited": 46, "review_days": 0.457831325301204, "helpful_class": 2, "review_text": "I love this place. It is the only hotel I stay at in Vegas. I was a regular from October 20146 to December 2016 on business. It's off the beaten path in Old Vegas on the Old Strip. It's walkable to restaurants and other attractions. I didn't give 5 stars because it's very smokey. It didn't bother me at first but did eventually after the second month staying there. I like the Tower rooms and the rooms that are attached to the garage that are set up like motel rooms. The happy hour at the bar downstairs is twice a day and you can't beat a drink and an appetizer for $10. I ate lots of fish tacos and drank enough scotch to subdue an irishman. It was worth it and super inexpensive.There is a resort fee for wifi but it's a one time fee for the entire stay not recurring daily. You cannot opt out of the resort fee so just deal with it. I didn't mind. I consider this place an alternative to all of the overpriced bait and switch hotels on the new strip. There's also a Subway sandwich shop in the lobby if you're really on a budget." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.566265060240963, "helpful_class": 1, "review_text": "This hotel is full of character. Rooms are small and cosy. Feels more like a hostel because of the shared bathrooms. There is a musty smell in the lobby... probably needs the carpets cleaned or something. Location is great for easy access to Fisherman's Wharf, Pier 39, Lombard Street. It's pretty noisy at night, but that's what you get when you stay in a city hotel. Would definitely stay there again." }, { "user_review_posted": 55, "user_total_helpful_votes": 12, "expertise": 0.000948913163411, "user_cities_visited": 70, "review_days": 0.742606790799561, "helpful_class": 0, "review_text": "Spirits in the sky Bar at the Loews Regency has the absolute best views in San Francisco. It is essentially a really big open balcony REALLY high up in the hotel. It is pretty much always cold and there isn't really any furniture up there so I would not say it was a \"lounge\" but the views are genuinely incredible. You can see almost everything you want to see in San Francisco all at once - Golden Gate Bridge, Alcatraz, Transamerica Pyramid Buidling, Coit tower - everything" }, { "user_review_posted": 8, "user_total_helpful_votes": 10, "expertise": 0.005958291956305001, "user_cities_visited": 9, "review_days": 0.235487404162102, "helpful_class": 0, "review_text": "I loved this hotel. It was clean, quiet and comfortable. The pool was an excellent treat at the end of a hot day. The room was always stocked with 2 bottles of water. The rooms were also modern and well looked after.Yes, it's located at the end of a street but the walk to main street is good for some exercise. Plus, if you absolutely don't want to walk, you can take the hotel's tuktuk to the main street. Within the neighborhood, there's great Italian coffee, a 7-11 for last minute toiletries and snacks, there's excellent street food for either lunch or dinner (come on, when was the last time you paid $4 for a meal!!), plenty of places for massages (I always chose the places that had ladies in matching uniforms), and it's close enough to the skytrain.It was an incredible value for the money and I would certainly stay here again." }, { "user_review_posted": 44, "user_total_helpful_votes": 32, "expertise": 0.003420500937879, "user_cities_visited": 223, "review_days": 0.178532311062431, "helpful_class": 0, "review_text": "Would I travel to Hawaii again? No. It's an old tourist attraction which needs refreshing with majority of old hotels/buildings with a small crowded beach which is below par on world standards.In saying that, the Moana Surfrider was a great hotel (one of few in the area). We had great size corner room (1971) with slight views out to the beach but mainly up/down the main street out the front. Great location, great pool and lobby areas. Resort fees shouldn't be mandatory as we didn't use the car park, telephone, photographer, etc so shouldn't have to pay for things we don't use. This is so typical of hotels in Waikiki though.We didn't eat within the hotel so can't comment on food/service but overall we enjoyed our stay at the hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.5941949616648411, "helpful_class": 0, "review_text": "This Doubletree Alana Waikiki is my favorite hotel. The staff is outstanding. Check in was a breeze especially with Leslie at the front desk. She was very accommodating. The rooms are clean and the shower is great. Bath products are great. As a Hilton Gold member, they exceeded my expectations. I will be staying here again. And this is my second review for this property." }, { "user_review_posted": 32, "user_total_helpful_votes": 42, "expertise": 0.006261723491117001, "user_cities_visited": 17, "review_days": 0.049835706462212005, "helpful_class": 2, "review_text": "A good Hotel which offers exactly as you would expect from a chain like Hilton. It is well situated, being a 10 min walk from Dupont and subways, or if you fancy a good walk, then you can head all the way downtown (about 20-30 min walk) to all the major tourist attractions. Good restaurants and bars are located all around, with Dupont offering a good starting point to head from. Be aware however that there are major building works going on at the hotel when I stayed (March 2015) and work started from about 7:30 am onwards. It wasn't massively intrusive (as long as you are rising on time!) but you do need to be aware of it if you are planning a break in Washington." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.672508214676889, "helpful_class": 1, "review_text": "Hi Brent, Thanks to your promote reply to cnjocelyn (my wife) regarding the incident while we stayed at your hotel. However I need to clearly stated to you that I have never been to the back kitchen. I only visited the front desk in that evening and asked for hot water, however I been told there is none, so I returned to our room straight after that. When you wrote down \"You walked to back of our house and get what you needed\", do you mean the place is not allowed the guests to be there? If so, do you have any sign to stop this? As a first time customer, we thought there is part of your restaurant. All of the Hotel staff are wearing uniform, so the cleaner lady do clearly aware my wife is one of the customer, also my wife did asked the lady and explained what she need is just a plate that can be used in the microwave, once again, the plate were been given by the lady. She didn't HELP HERSELF to your own items!We do totally understand you have your own policy. However, your team can always treat the customers in a much better/friendly way. We may not be important to you, but we did paid to stay at your hotel and we have opportunity to share our experience.Our stay at Airport Honolulu Hotel has polluted our fantastic trip to Hawaii, we feel extremely disappointed at the end of our trip. I hope you will find a way to improve the service that your front line staff have provided, as Military is not your only customers, also everyone else from the world who has decided to stay at the hotel as part of their holiday trip.Appreciate for your time, and we do wish your business all the best in the future." }, { "user_review_posted": 5, "user_total_helpful_votes": 13, "expertise": 0.012512413108242, "user_cities_visited": 2, "review_days": 0.5142387732749171, "helpful_class": 0, "review_text": "Excellent hotel with the best service. Our second stay here while on holiday in Waikiki for a family of four. Convinient to the beach, shops and trolleys. Will highly recommend this hotel to friends and families who are travelling with children to stay here. Mahalo" }, { "user_review_posted": 102, "user_total_helpful_votes": 34, "expertise": 0.001507962779065, "user_cities_visited": 46, "review_days": 0.596385542168674, "helpful_class": 0, "review_text": "Hotel location can not be better 5-6 min walk to Asok and Sukhumvit lines ,to Sukhumvit area And 21 shopping mall .And behind the hotel it\u2019s nice area to walk with a lot of restaurants,Chck-in/out process time was smooth,Rooms are nicely sized with all good amenities,Bath room nicely sized with good amenities and good rain shower pressure.Cleaning always good,Breakfast with good varieties and nicely sized gym. Hotel loopy v nicely done with amble seating area,Ground floor cafe is good place to relax and good and friendly staff.Speciall thanks to Boom (GSA) staff I had a serious issue out side the hotel and she facilitated in a good manner (lost my mobile phone) finally I got my phone back and I am really happy also I would extend my thanks to Chris guest relation manager for his friendly encounter.All in all thank you Pullman Bangkok." }, { "user_review_posted": 59, "user_total_helpful_votes": 37, "expertise": 0.002934262422926, "user_cities_visited": 34, "review_days": 0.262869660460021, "helpful_class": 0, "review_text": "Me and my wife went to Bangkok for a vacation in October. Booking a hotel in Bangkok through website is sometime bizarre as there are so many district and so many hotels! I was a little bit shaky while I book this hotel. But after reaching the hotel all my tension relieved. It is situated at such a great location - next to National Stadium train station, MBK shopping Mall is just opposite to the road and shopping paradise Siam is just 10 minutes walking. Where else in Bangkok you will find a hotel with so much great opportunities? The reception and lobby of the hotel is at 9th level and the concierge in on the ground level. Lobby has separate bar and the restaurant serves continental and Thai breakfast. My room was a superior room with panoramic view of downtown Bangkok. Room was clean, linen white and comfortable, staff friendly and helpful. Check in and out was fast and uneventful. There is a small swimming pool on the roof - good to relax and enjoy Bangkok from a bird's eye view. most important thins is that despite all these facilities, price is very reasonable. Love to go back there next time." }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 266, "review_days": 0.314348302300109, "helpful_class": 0, "review_text": "The room was a bit small, but excellently appointed. The staff was helpful. My only issue is the extra charges for some amenities such as pool, parking, etc. The restaurant was a fine dining experience with delicious food and superb service. The location is perfect for exploring the area, shopping, riding the cable cars, etc. Very nice. We were told that they will be closing for 3 months soon for remodeling." }, { "user_review_posted": 113, "user_total_helpful_votes": 43, "expertise": 0.0017371028171530001, "user_cities_visited": 119, "review_days": 0.9589266155531211, "helpful_class": 0, "review_text": "The hotel is in a great location, easy walking to some of hte major attractions. The rooms are old!! and you can smell the aging. We had a room a long way from the front door, it took us a few trys to remember the way. None of the vending machines had water and the ice machine wasnt working on any of the floors.the bar was nice and had a good feel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8828039430449071, "helpful_class": 0, "review_text": "My reservation was canceled by the hotel last minute and the room was given to someone else. They did not provide any solution and neither the website from which I booked. Apparently they do this often, according to other reviewers." }, { "user_review_posted": 116, "user_total_helpful_votes": 42, "expertise": 0.001647471530702, "user_cities_visited": 37, "review_days": 0.445235487404162, "helpful_class": 0, "review_text": "Beautiful historic hotel with attentive service and great location. Lots of shopping and dining options nearby. The bed was super comfortable and the shower was fantastic. Will be back the next time I am in Washington, D.C." }, { "user_review_posted": 30, "user_total_helpful_votes": 20, "expertise": 0.003126264298061, "user_cities_visited": 16, "review_days": 0.647316538882803, "helpful_class": 1, "review_text": "Let me preface my review by saying I booked a superior room based on reading past reviews.I had a Waikiki / Beach corner room which had amazing views. Whilst the hotel hallways were a little dated (I really didn\u2019t mind as I was only using them to get to and from my room) they were clean and the size of my room was decent, very clean and bright. Staff were great, I didn\u2019t eat at either of the restaurants, however they were full each time I walked through so I\u2019m assuming they were good.The New Otani Kaimana isn\u2019t a five star hotel so if you\u2019re looking for a big hotel with lots of frills and amenities this isn\u2019t the place for you, however if you\u2019re looking for more of a boutique hotel that has a great beach front location, right next to the park at the Diamond Head end of Waikiki (which does mean its a 10 to 15 minute walk into the main drag) which feels a little like what it must have felt like staying in a quieter Waikiki 30 years back then this is the place for you." }, { "user_review_posted": 191, "user_total_helpful_votes": 174, "expertise": 0.004312453893137, "user_cities_visited": 107, "review_days": 0.035049288061336004, "helpful_class": 1, "review_text": "5 minutes walk from the Fishermans Wharf area, 10 mins from Pier 39. There's a Muni bus stop right outside in both directions; for $2.25 the no.30 will take you through Chinatown to Market (for BART) and Moscone (for conferences) or to the Wharf.I am really glad I am Marriott Gold Elite because that made the difference here. I was treated with courtesy and respect, I was given 2 free drink tokens for the bar, 2 free full breakfasts each morning, and free WiFi for 4 devices. WOW! I dread to think what the costs of those extras would have been if I wasn't Gold but anyway they treated me and my son like royals.Breakfast was fantastic; a full hot and cold buffet and items from the menu.Nice lobby bar, nice ambience.Great quality room and great bed.Overall, due to the no.30 bus outside and access to wharf restaurants nearby, this might become my go-to place when I am in SF (which is quite often).Thanks Marriott for recognizing my status with you and for great treatment.PS if I had parked a car it would have been over $50 per night, glad I didn't! But Uber is great for getting around." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 5, "review_days": 0.11391018619934201, "helpful_class": 0, "review_text": "Planned a fun mother/daughter trip to Seattle, and decided to stay at Hotel 1000 after reading reviews on TripAdvisor and friend recommendations. Arrived at 6pm only to be told that our room was not ready. Desk agent didn't know how to handle the situation, but Jessica (manager) was gracious. She offered to buy us a drink, and to call as soon as our room was ready. We decided to go for dinner at that point, and Jessica suggested a fabulous restaurant. Jessica was great, but not having a room ready for incoming guests at 6pm is inexcusable. One of the days during our stay, housekeeping didn't make up our room until very late afternoon and knocked at 9:30pm for turn down service.There are no in-room movies - that's unheard of these days and was very disappointing, as we had an early dinner and hoped to relax and watch a movie in the room. All of this for $540 + tax per night. Not what I expect from a hotel of this level." }, { "user_review_posted": 33, "user_total_helpful_votes": 23, "expertise": 0.0032733826179700003, "user_cities_visited": 21, "review_days": 0.550930996714129, "helpful_class": 2, "review_text": "Stayed here for 2 nights this week. Service was exceptional but I wish I could say the same with the room. The room was beautiful - we had a ocean front room with a beautiful view and the room was quite spacious however the little touches were missing. There was no iron or ironing board so needed to call house keeping. When the iron arrived it was a very cheap iron and couldn't even iron our clothes. For a 5 star you would expect a tooth brush and tooth paste to be provided but it wasn't. Very disappointed as we stayed in a few hotels and thought from other reviews that this would exceed our expectations but unfortunately it didn't...." }, { "user_review_posted": 177, "user_total_helpful_votes": 92, "expertise": 0.00241311447613, "user_cities_visited": 201, "review_days": 0.07557502738225601, "helpful_class": 0, "review_text": "Beautiful hotel, great amenities, great rooms. Best sauna/spa/shower facilities I've experienced. Right next door to casino. This is a resort so there is a resort fee added on to the charges. This hotel is approximately 10 miles, more or less, from Freemont Street. But there are many casinos near by. And golf course." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.40306681270536604, "helpful_class": 0, "review_text": "It was our second stay in a Trump Hotel. We were very satisfied during our first stay in Las Vegas, therefore we booked again Trump Hotel.The hotel, the room, the stuff in general everything is very high quality. We will definitely look for Trump Hotels during our future travels in the US.We look forward that you open some hotels in Europe as well\uf04a" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.08324205914567301, "helpful_class": 1, "review_text": "Nice staff, location is perfect, metro is just next door, shopping center Dubai Mall and Burj Khalifa are nearby, well equipped and big rooms, comfortable bed, hotel is located in bussiness area, ...." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.322562979189485, "helpful_class": 0, "review_text": "Awesome experience! We arrived in San Francisco in the early morning to attend a concert that night. We went to the hotel in the morning and they were able to store our bags for us. Joe at the front desk said that he would do his best to get us into a room early. He took down my phone number and said he would contact us. I got a call before noon that our room was ready which was greatly appreciated.The area around the hotel may look a little sketchy to some, which is typical of San Francisco in my opinion. We walked back and forth day and night without any issues at all.There are some excellent food choices within close proximity. Ask at the front desk for recommendations. You will not be disappointed.Great bar on site and the pool area is nice.Overall excellent. We will definitely return!" }, { "user_review_posted": 7, "user_total_helpful_votes": 15, "expertise": 0.010293028167904, "user_cities_visited": 8, "review_days": 0.6029572836801751, "helpful_class": 1, "review_text": "We were touring the Smothsonian museums and used uber and taxi's to get back and forth. It was a perfect location. The grocery store across the street was very handy. We could haved park over there for $18/day....but we found this out later, after paying the hotel's hefty parking fee. The evening social is a great added touch." }, { "user_review_posted": 51, "user_total_helpful_votes": 20, "expertise": 0.001793545400064, "user_cities_visited": 32, "review_days": 0.435377875136911, "helpful_class": 0, "review_text": "For a quick weekend getaway this was a good hotel to stay at. The rooms were clean, and the bed was comfortable. Two major points right there that they nailed. The location is a 10 minute walk to the Mall, and everywhere we went that needed an Uber was close and not overly expensive. The staff was nice, but indifferent. The room was old which some people seem to like because they see the charm of having a throwback room. Personally, I just saw an old room and no charm. The couch was uncomfortable, the TV's were small to the point of almost being pointless, and while the kitchen was nice, I didn't see the need for it in a town that has enough fantastic restaurants to explore. The thermostats were ancient, and that meant the room fluctuated from freezing to overly hot constantly. Noise from the halls was definitely audible (especially by the seriously old and slow elevators), and there was some noise from other rooms, but it wasn't anything excessive while we were here.I still rated this as 4 stars because they did the most important things right, and to me that's all that counts. But overall the experience here just felt odd. I would recommend if the rates are reasonable that weekend." }, { "user_review_posted": 525, "user_total_helpful_votes": 106, "expertise": 0.0008698896087170001, "user_cities_visited": 157, "review_days": 0.48685651697699805, "helpful_class": 0, "review_text": "I reserved here thinking it would be a step up from the Hilton Union Square or Financial District. Having stayed at all three now, I'd say they're pretty similar, and really I'd choose in the future based on proximity to where I was going. Nice to have another Hilton option in town. I'd probably order my favorites as Financial District, Union Square, then Parc 55...for locational reasons as well as other factors." }, { "user_review_posted": 520, "user_total_helpful_votes": 128, "expertise": 0.0010847146894810001, "user_cities_visited": 150, "review_days": 0.19331872946330703, "helpful_class": 1, "review_text": "This is a lovely, largely time share, hotel located right on Waikiki Beach. On the grounds of the Hilton Hawaiian Village, there are numerous shops and sights, including Friday night fireworks. There are several restaurants on property but in addition, there are some incredible restaurants within an easy walk. The rooms have kitchens, refrigerators for your leftovers, and stoves & microwaves. There are lanais that allow for a view of the sunsets while sipping a glass of wine." }, { "user_review_posted": 146, "user_total_helpful_votes": 898, "expertise": 0.029750649562650004, "user_cities_visited": 122, "review_days": 0.388828039430449, "helpful_class": 3, "review_text": "The Hotel has an excellent location and you can walk to many attractions. The rooms are well sized, clean and cosy. The Hotel has a self serviced laundry for only USD2.The breakfast is also good and the price is affordable." }, { "user_review_posted": 40, "user_total_helpful_votes": 31, "expertise": 0.0036522122917350005, "user_cities_visited": 69, "review_days": 0.5306681270536691, "helpful_class": 0, "review_text": "We stayed here for 3 nights and were completely satisfied, especially considering the price we paid. The hotel was clean, in good condition, bed was comfortable, and the location was just a two blocks walk from the hub of the main tourist strip of fisherman's wharf. The free breakfast had lots of options and despite other reviewers complaints of how busy the breakfast is (it really is busy!) they have breakfast trays that hubby would use to gather some food for us and just bring it to our room. Other than at breakfast, the hotel never felt overcrowded or uncomfortable. The staff were helpful to make recommendations for dinner and tours etc- although there is so much nearby that it is easy to just walk out the door and choose your own adventure. We would definitely stay here again if returning to San Francisco." }, { "user_review_posted": 40, "user_total_helpful_votes": 18, "expertise": 0.002074368310713, "user_cities_visited": 22, "review_days": 0.520810514786418, "helpful_class": 0, "review_text": "We stayed for four nights to enjoy busy, hot Bangkok! The hotel was so clean, friendly and comfortable! Five minutes from Skytrain and shopping/food court at Terminal 21, and plenty of good Thai restaurants very close to the hotel, we ate at 'P Kitchen' and opposite the hotel 'Rendezvous' both reasonably priced and delicious! Swimming pool and gym excellent! Staff very friendly and helpful and breakfast buffet superb!The glittering temples are not to be missed, a tour was brilliant in air con minibus helped with the heat and with excellent guide for information!Tuk Tuk around the old town around mid day was great fun, we avoided the inevitable gridlocked streets!Floating market, full of tourist shops, tried different foods, thoroughly good fun, negotiate a good prices, brilliant fun, cultural and children loved it!" }, { "user_review_posted": 36, "user_total_helpful_votes": 12, "expertise": 0.001507962779065, "user_cities_visited": 44, "review_days": 0.43318729463307704, "helpful_class": 0, "review_text": "We arrived at the Hotel Triton flustered and cranky after long plane delays and lost luggage. We were made at ease and welcome by the Triton staff and provided with an iPhone charger which alleviated some of our immediate concerns. We were delighted to be greeted with a complimentary wine and sweets gift - with thanks to the recommendation of a friend who called ahead to let the Triton know we were coming and were good sorts - thanks KFiddy and thanks Triton! We already felt like family! The room was a delight, a good size with a bath, thoughtful extras like face wipes and cotton buds, and designed to reference its location and history - Jack Kerouac wallpaper with a Chinese dragon - the hotel is at the doorstep of Chinatown and a short walk to North Beach - the home of the Beats. The original features of the building shine through the more contemporary design features, a nice marriage of history and hipness. Especial thanks to Nicole for being our Triton fairy godmother during our stay. We would definitely return and will recommend the Triton to future visitors to San Francisco." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.305038335158817, "helpful_class": 1, "review_text": "Front desk not helpful, no good restaurants near by, neighborhood is very unsafe, lobby is filthy, the pool and hot tub were so dirty you could see extreme amounts of hair in both. The rooms are tiny, and the AC w barely worked." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 7, "review_days": 0.20208105147864103, "helpful_class": 0, "review_text": "best service and 2 steps away from all of union square and prices were great!!! Big hotel feeling non boutique and clean rooms. Bathroom was average size but I couldn't complain because I even had a view!!!!! Paid bottom price and got an amazing room. Smart shopping!!!!" }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.7119386637458921, "helpful_class": 0, "review_text": "Had a wonderful weekend in Chicago. Despite the weather, it was a celebration for our son who graduated from Navy boot camp at the Naval Recruit Training Command in Great Lakes. The Loews Chicago made it a wonderful and relaxing celebration for our family.Easy to take the Metra from OTC to Great Lakes station, $7.25 each way. Once in the city with our son, we did the Art Institute, The Bean, Buckingham Fountain, Chicago Architectural Foundation boat tour, deep dish at Gino's East, drinks at Smith & Wolensky's and even caught a show, Waitress...discount tickets at Hottix.com.On arrival, the GM, Chris Hansen was dusting the lobby with a duster pole...now thats caring for his property! Great service and pleasant team members. All made for a wonderful weekend in Chicago." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.546002190580503, "helpful_class": 1, "review_text": "Very comfortable room with lovely king bed. Very clean.Amazing views. Great staff. Lovely pool area. Don't bother with tour operators attached to motel...they were not very fair. Would definitely stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.6730558598028471, "helpful_class": 0, "review_text": "The air conditioning filter appeared hot to have been changed in over 8 months. If you had allergies you needed to be careful. The cleaning service did not clean my room in the 7 hours I was out. The guests on my floor were noisy and woke me several times after midnight.The room and bathroom were very nice." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.15772179627601302, "helpful_class": 0, "review_text": "Even though we were there just one night, they made me feel like a v.i.p.! Always addressed me politely by name on the phone; staff went out of their way to walk me to the elevator when I merely asked where it was; concierge was amazingly helpful with a last-minute request; several staff members took time to give me great directions and then asked if I found my way all right when I returned -- so friendlyvand helpful! The room was gorgeous and comfortable with a fabulous view of Chicago." }, { "user_review_posted": 144, "user_total_helpful_votes": 96, "expertise": 0.003126264298061, "user_cities_visited": 137, "review_days": 0.635268346111719, "helpful_class": 0, "review_text": "We stayed in the Rembrandt twice (3 nights each time) - en route to/from Australia. We found the location ideal for exploring all Bangkok has to offer (with the 'Skytrain' station nearby). The staff were very friendly and professional. Good clean and comfortable bedrooms and bathrooms. The breakfast was excellent with choices to suit all tastes.Excellent value.Tip: if you're seeing the sights along the river (The Grand Palace, Wat Arun, Wat Pho etc.) the 'hop-on, hop-off' ferry is good value and helps to avoid the traffic congestion!" }, { "user_review_posted": 114, "user_total_helpful_votes": 39, "expertise": 0.0015505496611430002, "user_cities_visited": 21, "review_days": 0.41128148959474203, "helpful_class": 2, "review_text": "I selected this boutique hotel based upon the brand name, the newly renovated d\u00e9cor and proximity to my worksite for 16 days. My travel agency recommended this hotel right after the Grand Hyatt...but I chose Kimpton Monaco and it was a BIG MISTAKE.I called ahead of my arrival date to request a deep cleaned room since they allow pets and also to tell them I would arrive on a red-eye flight (early) and put in a request for early check-in which I was told were noted to my reservation. When I arrived around 8AM, I was told that they don't have deep cleaning and that I would need to take a regular room that is available. Seeing how I had 30 minutes before my first meeting - I checked-in to the room provided, dropped off my bags and went straight to work leaving the Do Not Disturb sign on the door.Because the airlines had broken my luggage handle, my husband ordered a new one to be delivered to my attention at the hotel. He called the Front Desk to have them call me when the package was delivered. However, Day Three - when I returned to the hotel after working a long day, I opened my hotel room door to see my package delivered IN THE ROOM, even though the Do Not Disturb sign was on the door! (Invasion of Privacy). I went down to the Front Desk and told the female manager who didn't seem miffed. Tired and annoyed, I did ask who was in my room and what was their name because I had left unmentionables laying about the room. I was told don't worry about it (shock). I did eventually find out and thanked the bellman because the box was heavy - but the box should have been held and a message left for me.Closing out my first week, my project manager was about to depart the city and asked if I could stay an additional week. I contacted my travel department who added an extended reservation for my hotel stay. I could not change hotels due to the busyness during inauguration week and hotels being unavailable. Forced to stay at the Kimpton, I asked for a Credit Card Authorization Form so that my project manager could pay for the first portion of my stay. Apparently I had interrupted a juicy conversation between two females and received an irritated greeting. I was told by the first person (Sarah) that the hotel needed 7 days prior to my departure date to process a Credit Card Authorization and it is typically submitted at the beginning of the reservation. When I replied that it was indeed 8 days prior to my new departure date, I'd like to receive the form. Then the other female (Senale-Manager) said that the hotel did not do Credit Card Authorizations because of a new policy. Shocked and confused by both of their responses, I watched them argue with each other about the policy. Sarah then walked around the desk and said she would check with the General Manager. I waited 5 minutes. She returned, passing me by and went to the back office. She returned with attitude and presented me with the form but said there would be no guarantee that the completed form would be accepted upon return. I asked to be clear what I needed to do to ensure the form was received and she said I needed to return it WITH my project manager by 12noon the very next day or it would not be received. Having worked for hotels before I thought providing a completed form with a drivers license image and credit card image would be enough, but Sarah told me that the hotel had issues with fraud and could only accept my manager being present with the form to accept payment. When I explained both my manager and I would be tied up in meetings until after 12 and needed more time, Sarah told me that wasn't her fault and then proceeded to loud talk my situation for the entire lobby to hear commenting that \"most people who book a hotel have enough money to pay for it\". And when I repeated my new extension to stay at the hotel and provide the hotel with more revenue but it wasn't my original plan, she told me that wasn't her fault. Irritated, I requested the General Manager's name/business card. Senale-Manager said no, I could not have that information. She said she could take my name and phone number and have someone call me (rude). I then asked for the Manager on Duty, and was told that they were busy. I asked again and Sarah went to the back office and returned walking away from me to attend to other guests ignoring me. Finally Nick-Manager came out and I explained it all to him with the suggestion that both Senale and Sarah receive more customer service training and noting they both have really angered me. Nick said he would make an exception with the form if I just had my manager fill it out and returned end of day the next day. He then sent up a bottle of wine and an apology note.I returned the next day with my manager and Kara assisted us with the check-out. What no one told me was when I arrived that night to my room, I was locked out. My keys did not work. I trekked back to the Front Desk and asked for Nick-Manager. Senale-Manager said he wasn't in, but wanted to know what I needed. I told her that my keys did not work and I wasn't sure why. She said Johnathan-Agent could assist me. Johnathan did assist me, but when I asked why my keys did not work, he could not answer me. It felt like I was being grossly mishandled or targeted by mean staff. When I finally arrived to the room, the room had been rifled through. My things had been moved. Tired and angry, I decided to speak to Management in the morning. I went to the desk the next day and Chris-Manager explained that the two reservations had not been connected from my original reservation and the second (extended) reservation and that it happens in their system. No apology for the inconvenience. He explained that Housekeeping probably thought I was due to check-out and just didn't and the Front Desk failed to communicate to them. He assured me that housekeeping could be trusted with valuables in the room (i.e. Rolexes, etc), and he simply listened to my words, but didn't seem to truly care that I felt violated with intrusions. He offered me a free meal in the restaurant or for room service, but I felt the service ball had been dropped.To me - unacceptable! My stay should have been seamless. When I asked if they used Opera to book reservations I was told yes. Having used Opera before, I know that there is a way to connect, reservation bookings. It just never happened for my stay.I lifted my Do Not Disturb sign to allow housekeeping to clean the room which only required new towels and trash removal because I didn't use the room because I worked long hours. I left a tip for her as a thank you. Hoping this would appease their need to enter my room. I sat outside of the room as my room was cleaned. This was only 1 of 2 days off in a 16-day stint of work.Not feeling safe, I asked my spouse to join my visit since I had received such a terrible reception/experience at the hotel thus far. Frustrated, I avoided the Front Desk to but had to go down to add my husband's name to the reservation. Jonathan was nice/pleasant. It gave me hope, so I decided to dine in the hotel restaurant and had great service.After the first night with my spouse present, we had a disturbance from Housekeeping asking us to let them clean the room, but we had a sign on the door stating we didn't want service. This happened throughout the duration of our stay. We didn't feel there was any recourse because of the indifference previously received by the Front Desk. We did request room service breakfast which arrived on time and was delicious.The second night of my day off with my spouse, we requested a wake up call at 7:30AM and filled out a breakfast order form that we hung on our door before 2AM as noted for 7:30 delivery. In theory, if the wake up call didn't come, the breakfast order knock would wake us...and if the breakfast order was late, at least we'd wake by the wake-up call. NEITHER OCCURED. We woke at 9:45AM in a panic and when I called Chris-Manager, he said he'd look into it. Rushing to get our day started without food, just a shower (because we were extremely late), Chris-Manager called back and said they had dropped the ball and apologized offering a free breakfast which we had to decline because we had no time to spare and were so late and had to leave immediately because we were late.Three days before check-out spending time in the room, housekeeping knocked on the door demanding to clean it, or at least take out trash and replace towels. After waking us up - we gathered any trash and all used towels...and she never came back. After leaving the room and returning around 8PM, the room had not been touched. We had to call for servicing even after the AM interruption.One night before our check-out, we returned to our room which had a Do Not Disturb sign on the door with the room fully serviced without our permission/knowledge and a note with a Kimpton Phone charger added to the room. UNACCEPTABLE! Why anyone thinks it's ok to enter a room with a Do Not Disturb Sign us unimaginable! NO PRIVACY! What kind of hotel is this?At check-out, I was honestly thrilled to leave. Things that were taken from me could not be replaced: Security, Peace of Mind, Time, Energy, Relaxation, Confidence, Satisfaction, etc. When you travel, you need these things especially when in a new city. Yes - this was my first visit to DC ever. I shared my terrible stay with Raven and Kara at the Front Desk. I finally received the GMs name and told Kara I would have to report these issues to our Travel Department handling their account. I told Kara about my experience which did not change the nights of stay or costs - but she did say Chris had removed a room service breakfast charge. The service and experience was so poor, I will never again return to this property and I will never recommend it to any of my colleagues. Not sure if I was targeted or simply one of the unlucky ones - but it was an overall terrible experience. My worst ever at a hotel." }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 35, "review_days": 0.07557502738225601, "helpful_class": 0, "review_text": "This place is a gem. Since this was our first visit to San Francisco, we spent a lot of time researching where to stay. The Golden Gate Hotel came highly recommended! It was so reasonably priced given its great location and quality service. We opted for a less-expensive room that shared a bathroom with others on our floor, and this was never a problem for us. The bathroom was very clean and close by, and we never had to wait for others. The place had a very comforting and charming European B&B feel, and the staff was incredibly friendly and courteous. We were near many bus stops and BART stations, so getting around was relatively easy. And if all of that isn't enough, they have the best hotel cat, Pip. Can't wait to stay here again!" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.098028477546549, "helpful_class": 0, "review_text": "Great location, room was awesome and the bed and pillows were so awesome! The staff was so nice and friendly and suggested wonderful places for us to eat. I booked my hotel over the phone and mentioned it was our wedding anniversary. When we arrived there was a bottle of champagne and chocolates, then bath salts/potpourri. I would definitely stay there again and would recommend to everyone I know!" }, { "user_review_posted": 28, "user_total_helpful_votes": 12, "expertise": 0.001970334641635, "user_cities_visited": 6, "review_days": 0.9852135815991231, "helpful_class": 0, "review_text": "On a previous trip, we noticed they had an \"All You Can Eat, Lobster buffet every Friday.\" They set the buffet hours from 6PM until 9PM. We arrived about 4PM and registered. They told us we would be called via cell phone as soon as there was room. they also warned us it could be an hour to an hour and a half after 6PM. After two hours we checked and were told it could be another hour. Guess when we were called? NINE PM! Really? They said to accommodate us they would stay open until nine-thirty. How nice of them! We had to stand in line for the lobster and the remaining buffet was terrible. Even the ice cream was tasteless. Needless to say, we will never go back." }, { "user_review_posted": 47, "user_total_helpful_votes": 126, "expertise": 0.012904937306467001, "user_cities_visited": 27, "review_days": 0.46933187294633005, "helpful_class": 1, "review_text": "Before a short cruise back to Vancouver from Honolulu, we enjoyed four nights (three days) at the Marriott Waikiki Beach resort. The hotel was excellent in all respects. Check-in was straight-forward (at 5PM in the afternoon when we dragged our jet-lagged selves into the lobby) and my Marriott Gold Elite status was duly recognized.The room was clean and well equipped. Maid service was attentive and responsive to all requests (I left notes asking for, for example, extra Kleenex as I was recovering from a cold). The view of the ocean was restorative, as was the ability to relax on our private balcony. The balcony was of a very good size, including a lounger as well as table and chair. Most rooms in our vicinity had a balcony, but I am not sure if all hotel rooms have one. I recommend a balcony, and ideally an ocean view (although the view of Diamond Head is also spectacular).Food & Beverage service at this hotel was quite fine, generally. The room service approach is a casual one, eliminating the tray and delivering food in boxes. As a traditionalist I am not sure I quite like that, but my wife was fine with it. On our first night as we were so tired, we ordered room service, including one burger and one \"special\" type of sandwich--and asked if they could be split for sharing. Request was accommodated, and the food was quite good.Breakfast buffets were also quite decent--some different items in addition to the traditional eggs and bacon. A made-to-order omelet station (where one could also get fried eggs) was available too. Later in the week the breakfast buffet got busier, yet the staff sill do their best to get everyone seated as soon as possible. If you can eat before 7:30 AM or after 10AM, depending on the day you may miss some of the \"rush hour\".The Friday dinner buffet of Crab and Roast Beef was a very good value, although the room has no more ambience than at breakfast. I would suggest that in the evening the tables could be dressed with table cloths, perhaps some candles, just to \"smarten up\" the room somewhat.The hotel was well located--easy access (across the street with a light for safe crossing) to the ocean. Easy access to other parts of Waikiki too, albeit we just chilled at the pool or beach--mainly at the pool. Lovely loungers and the pool was pleasant for swimming. Attendants provided towels, and servers offered drinks--tried my first Mai-Tai at the pool and it was so good I had to try another! Kudos to the bartenders!Concierge service is available, including in advance of your stay for booked guests. The concierge got us on my \"bucket-list\" tour of Pearl Harbor, including out to the Arizona (tickets to go out to the memorial site must be arranged in advance, the concierge may be able to assist). For us the concierge used a company called Roberts Tours--they did a very good job; it made for a solemn yet good day at this important site. I found the concierge service very helpful generally, including with dining arrangements.We were very happy with the Marriott at Waikiki, no complaints (and those who read my reviews know that I am a \"hard marker\"). We would definitely return to this hotel next time we travel to Honolulu.We also loved Honolulu, and found everyone very friendly." }, { "user_review_posted": 108, "user_total_helpful_votes": 51, "expertise": 0.002182255078647, "user_cities_visited": 85, "review_days": 0.163198247535596, "helpful_class": 2, "review_text": "I had some trepidation going to this hotel; but since, we are \"Best Western\" members ( the previous Las Vegas property was a total \"DIVE\"), and this was a newer property, we decided to give it a try. We like to accumulate points and like the Best Western family in general.We were pleasantly surprised! The hotel could not have a better location, you are within easy walking distance to great eats, shows and shopping! The casino has \"easy\" slots... I actually came home without loosing money!Once you figure out how yo get in and out... Nothing could be easier. This hotel is nestled between Harrah's and the Venetian... Can you get any better than that? We walked to Mirage, Caesars, TI and I am in my 60's and don't walk much... I loved the \"Outback\" that was on site... Would go for snacks/drinks and was wonderful!Look for the sign at Walgreens. Turn in there, park in the temporary parking spots and enter the casino. Stay to the LEFT until you find the service desk. It WILL be a challenge! Once you get registered and have a key, park in the garage and look for the blue canopy to your left. That is your room access!This is a GREAT hotel, staff is great, I discount it 1 star for elevator condition, dirty carpet in hallways and not having a microwave (there is a fridge) in the rooms." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 39, "review_days": 0.297371303395399, "helpful_class": 1, "review_text": "If you're looking for a convenient hotel, with the highest level of service with modern amenities and an old world charm feeling, this is it. The brunch was great and the doorman was really on-point. The concierge service was also great." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 6, "review_days": 0.13855421686746902, "helpful_class": 1, "review_text": "Food was very good and meet our expectation. Staff behavior was good but not many of them can communicate in English. Rich ambiance and awesome antiques make this place special. You will feel like living in real palace. On a whole I would stay there any time I visit Bangkok." }, { "user_review_posted": 783, "user_total_helpful_votes": 233, "expertise": 0.001334351888138, "user_cities_visited": 158, "review_days": 0.38992332968236504, "helpful_class": 0, "review_text": "Nice property central location, very good guest service given. Our room was a bit small, but this is a City Hotel- very clean, quiet, and tasteful. Wife loved the bathroom and amenities. So why the confusion- the rate we signed on for was very fair- in fact I thought it was too good to believe. Well it was. By the time you add the Resort fee- the parking- and they make certain to inform you that staff gratuities are NOT included in the resort fee so there is always a hand reaching out to you after providing really good service expecting to get remembered, and the army of taxes you are paying City prices for sure. So the warm feeling of good value went away quickly. This was a combination of family emergency and pleasure if you can imagine so we tried to make the best of it. I would be more careful if I had had more time to plan. Very nice but expensive sleeping room it turned into." }, { "user_review_posted": 231, "user_total_helpful_votes": 93, "expertise": 0.0018442332245700002, "user_cities_visited": 218, "review_days": 0.45235487404162106, "helpful_class": 1, "review_text": "Excellent hotel, great bar, good service. We got a room on the third floor (which is below the reception's floor). Very beautiful corner room, but extremely noisy, since it was almost at street level and this hotel doesn't have sound-proof windows (which is a shame actually). Good in-room-dining, very nice service." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 10, "review_days": 0.7081051478641841, "helpful_class": 0, "review_text": "Our recent stay at Motif in Seattle was rather disappointing. Initially, when we checked in, we were given the impression of a high end hotel, which was our expectation. However, our impression and expectation were soon diminished. Our request for an actual bar of soap (rather than gel) was not fulfilled until the day before we checked out, and the internet was very slow throughout our stay.The most disappointing part of our stay was that when we went to bed on Saturday night, we heard pounding music. Not extremely loud, but enough to be noticed. We assumed that it was coming from the bar three floors down. We managed to get to sleep, but the music was still going at 1:30 am, and was even louder. Again, we figured that it was the bar down below, and that it would stop soon. We were awakened again at roughly 4:30 am to the music extremely loud, as well as shouting, and turns out it was coming from the room next to us all along. We called the front desk, and they did send security. The music and shouting stopped for roughly 10 minutes, and then started up again, just as loud. We again called the front desk, and again security was called.We were disappointed that this behavior took place at a high end hotel such as Motif, but were more disappointed that security was not aware of the issue long before we made the calls. Had security patrolled the halls, they could have shut down the noise much earlier in the night.With all things considered, we were disappointed in our stay and Motif did not meet our expectations, especially regarding the amount that we were charged to stay there. Needless to say, we will not be going back to Motif." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 87, "review_days": 0.670317634173055, "helpful_class": 0, "review_text": "Stayed for a quick weekend getaway for anniversary. Hotel was walking distance or a short train ride to everywhere we wanted to go in Chicago. The room was very nice and we very much enjoyed our stay." }, { "user_review_posted": 7, "user_total_helpful_votes": 68, "expertise": 0.047051591242256004, "user_cities_visited": 10, "review_days": 0.5832420591456731, "helpful_class": 0, "review_text": "We spent two night in this Hotel that is worth it's four stars, our room was tastefully decked out in a fisherman's style. The breakfast was excellent and the staff very friendly. Excellent location and nice people to stay with. We really fetl safe and comfortable. Recommended hotel!" }, { "user_review_posted": 35, "user_total_helpful_votes": 11, "expertise": 0.0014154884065500002, "user_cities_visited": 24, "review_days": 0.122124863088718, "helpful_class": 1, "review_text": "Stayed in this hotel in June 2015. The neighborhood seems safe. It is a 15 minute pleasant walk to Fisherman's wharf. The rooms were a bit dated but comfortable and clean. The roof terrace and the sun room were great places to relax for a while. Staff seemed helpful enough. The breakfast was basic but good with plentiful supply of food. There is a large supermarket within 15 minutes walk. We didn't have a car so can't comment on the parking. Short walk to the \"crooked street\". This hotel is a good base for exploring San Francisco. I would return." }, { "user_review_posted": 59, "user_total_helpful_votes": 33, "expertise": 0.002605116351266, "user_cities_visited": 29, "review_days": 0.137458926615553, "helpful_class": 0, "review_text": "Very lovely and comfortable downtown hotel. Walking distance from everything: museums, Pike Place Market, shopping, oodles of great restaurants. Staff very friendly and helpful. Room was large and comfy. Price was more than I like to pay, but the convenience was super." }, { "user_review_posted": 32, "user_total_helpful_votes": 27, "expertise": 0.003985986980028, "user_cities_visited": 16, "review_days": 0.56078860898138, "helpful_class": 3, "review_text": "Everything was perfect. We arrived by Uber and the door man greeted us with a smile and directed us to the front desk. We were also excited to see we were upgraded to a room on the secure 9th floor. We ate breakfast at their cafe, and had an incredible waitress, Patrice. I would hire her in a minute! Friendly, informative and quick! She\u2019s a keeper! Check out was a breeze! Close to Mccormick convention center and lots of activities!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.22124863088718502, "helpful_class": 0, "review_text": "Stayed with wife and two kids. Lovely place, very friendly staff. Perfect location.Breakfast was ok (being from Europe, there's never enough fiber in American breskfast).Love the wibe on ocean drive.Beacon is very recommendable and very close to the beach." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.538882803943044, "helpful_class": 1, "review_text": "The staff were lovely and more than helpful. Free tuktuk service was a great bonus. The pool was a great place to relax and eat and the food was nice. Could have done with more vegetarian options. Slept really well with wonderful pillows and no noise." }, { "user_review_posted": 456, "user_total_helpful_votes": 272, "expertise": 0.00278556924143, "user_cities_visited": 121, "review_days": 0.168127053669222, "helpful_class": 2, "review_text": "This is the third time we have stayed at the Halekulani in the last couple of years, however, we left feeling slightly let down on this occasion.Service is always good, the staff are always friendly but the room we were given was very underwhelming. It was small with a strange layout and a none existant view. My request for a high floor was totally ignored. My privacy button was also ignored on one occasion when the turn down service knocked and entered the room, we were disturbed by house keeping on another, they had come to the wrong room with a flask of hot water.Not good..I think we'll try somewhere else next time!" }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.15169769989047002, "helpful_class": 2, "review_text": "Stayed 4 nights in the room type PREMIUM WORLD! I would book this again. From the welcoming till the goodbye, our stay was perfect. Very kind staff - the room is huge, very comfortable bed and beautiful view, of course cleaned and every day well-prepared. The bathroom is spacious (I loved the rain shower) \u201esmile\u201c-EmoticonRoof Top Bar for me the best in Bangkok - I already have seen many hotels and Rooftop Bars - but Red Sky has a wonderful atmosphere you would surely love. and not overpriced like other places..The breakfast is as well a highlight and worth to save enough time to experience all kinds of food. Delicious and so many selections of delicacies..Location is perfect. Connected to the big Shopping Mall CENTRAL WORLD and in 5 walking minutes you arrive Siam Paragon and Siam Center.. Also connected with the Sky Train.For me the best hotel I have been in Bangkok if you summary all this points: ROOM - SERVICE - FOOD - ROOF TOP BAR - LOCATION!Can't wait to be back." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.47371303395399705, "helpful_class": 1, "review_text": "My two friends and I booked into this hotel for four nights. We are all seniors (65+). What started as a trip for four, with two rooms, changed to a trip for three and one room. We booked through Delta Vacations (which is affiliated with Delta Airlines).I would recommend trying this service when traveling.As soon as our accommodations needed changing DV quickly handled the change.We were given a small suite which had a living room with pullout queen, and a bedroom with two full beds. We had complimentary coffee/tea, and the room had a refrigerator. We chose a city view which was other hotels. At the end of the hall you could look out at the ocean. Don't worry this hotel is directly on the beach.A good thing. On our first day I placed a note to housekeeping on the microwave asking for extra towels (3 ladies we needed more). We received extra towels and toiletries. This was good. On the morning of day three when leaving the room I ran into our housekeeper. She immediately remembered the towel note, therefore supplying extras.The beach is directly outside the Shore Bird Restaurant. They have a good $18 morning buffet. There is another restaurant in the lobby that serves food throughout the day. In the afternoon and early evening they have live music. My roommates ate breakfast and said it was good.Unfortunately there is a daily $30 resort fee. This includes wifi, newspaper, and some other stuff we didn't use. Your room key gives you access to hop on/ hop off transportation. Unfortunately we didn't use that either. Too bad this fee isn't optional.If you book a tour I think they all leave from the Sheraton, a small 5 minute walk.Note: It rained one day and temp dropped. Remember this is an island and you can feel the breeze sometimes. Bring a jacket.Walking distance to the higher end shops and good restaurants is 5 minutes away. Of course you will probably pass four ABC Stores in route. :-) In case you don't know ABC Stores in Hawaii sale everything: food, booze, shirts, and some drug store items. The ABC Store near the Outrigger Reef was the only one with takeout hot food. What we had was tasty. Don't forget those macadamia nuts, much cheaper than at the airport.My only complaint was the sheet change. I didn't realize until the morning of day three that we had to place a card on the pillow for bed change instead of makeup.The card was on the nightstand and close to the lamp base, easy to miss. Once I placed the card the beds were changed. By the time we returned and were ready to go to bed it was normally after 8:00 p.m. Too late for me to consider new sheets.Overall a great place to stay." }, { "user_review_posted": 82, "user_total_helpful_votes": 55, "expertise": 0.0031459996824390003, "user_cities_visited": 43, "review_days": 0.796823658269441, "helpful_class": 0, "review_text": "Second time time staying there and have to say the hotel and well the staff were great. Closed to subways and shopping areas. Room super clean and nice decor. The staff Jayda & Hector were fantastic. Manny and Miguel you guys rock at what you do. Joseph thanks for the help. If staying in NoMad the James is the right hotel" }, { "user_review_posted": 115, "user_total_helpful_votes": 139, "expertise": 0.0057577632898210005, "user_cities_visited": 43, "review_days": 0.823110624315443, "helpful_class": 0, "review_text": "As a first timer in this hotel chain, I was pleasantly surprised from the minute I walked in the lobby. The rooms are amazing in terms of size, functionality, and cleanliness. The lobby is located on the 23rd or 24th floor so most of the rooms share the magnificent city view. The hotel is located near the Central Embassy Mall and 2 stops away from Siam Paragon Mall. They have 2 options for breakfast, Japanese and International and they are served in 2 different halls. The international option was very good but needs more selections for pork cuts and better quality fruits" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.612814895947426, "helpful_class": 0, "review_text": "I arrived and checked in the hotel quite late about 9pm. No non-smoking room with big bed however Angela, Front offered me the non-smoking room with 2 single bed on 28th floor (high floor). I liked room with nice view.Breakfast and food from restaurant is good. I may consider to stay this hotel again in the next trip." }, { "user_review_posted": 82, "user_total_helpful_votes": 48, "expertise": 0.002731556610501, "user_cities_visited": 45, "review_days": 0.027929901423877003, "helpful_class": 0, "review_text": "I like the decor of this hotel. From the lobby to the bathrooms to the beds and sittings areas and window treatments. I stayed in a doubles room that was newly renovated. I only stayed one night for business and it was comfortable. Overall, I have no complains. I got free wifi and free breakfast at a reasonable rate. Breakfast was fine and sufficient. The hotel is conveniently located in DuPont circle area and near the Farragut North station so it's a quick ride to union station especially if you're in a rush." }, { "user_review_posted": 58, "user_total_helpful_votes": 33, "expertise": 0.002651934542493, "user_cities_visited": 95, "review_days": 0.069550930996714, "helpful_class": 2, "review_text": "My husband and I stayed at The Modern in Honolulu in April for four nights as part of our honeymoon. We arrived very early, after a flight in from Melbourne. Fully expecting to not be able to gain access to our room, we checked our bags in- however the reception staff notified us our room was ready! Did we want to check in now? You bet! Better still due to our honeymoon we were provided an upgrade! Best news ever!! We were shown to our room, a beautiful large room on a high floor for a quieter sleep. Huge king bed, crisp linen, beautiful views and absolutely spotless. We loved the ammenities too, great quality. Honeymooners- you will be spoilt here! The staff go out of their way to acknowledge you by name and provided us with a gift card, complimentary champagne! It was the best treatment we had during our 3 week honeymoon and meant a lot to us after a busy few weeks. As for the hotel itself, as the name suggests it's thoroughly modern, with a clever design. At the same time it feels comfortable and homely. The dim lighting and clean design is really cool! We loved the location, the Waikiki Trolly stops right by the hotel so it's easy to get to town. You can also walk which is a 20 minute stroll. The rooms were cleaned to perfection each day. Our only issues were- the noise. Wow. Like every part of Waikiki/Honolulu it's bustling so do request a high floor. We were on the second highest floor and still heard everything that was happening on the street. The pool area was packed each day we were there. Very young hip crowd and sun beds were hard to come by. They do charge a fee for use of the larger day beds and you need to book in advance. We found the area far too busy and so we skipped the pools and used the beach instead. The adult pool is useless and about ten cm deep. More of an area to sun bake I think. The gym is great, very functional with great equipment. Overall we had a fantastic stay and for service, treatment and room, for the price compared to our Maui accommodation- we rate The Modern excellent!" }, { "user_review_posted": 58, "user_total_helpful_votes": 52, "expertise": 0.004242334311162, "user_cities_visited": 30, "review_days": 0.737677984665936, "helpful_class": 1, "review_text": "After visiting San Francisco 15 times we agreed to try a new hotel with a new location in SF and boy, I think I\u2019ve found my new favorite hotel in SF! Amazing staff everywhere! Boutique rooms with quirky details which I loved. Wine hour in the lobby area every night. Great beds. Fast WiFi. Loved every minute there! Was there for my birthday and was greeted in my room with a bottle of wine and cupcakes. Such a sweet gesture! Can\u2019t wait to be back! A big thanks to Jhonae for organizing our rooms, connecting our bookings and so on for me and my friends room. See you all again soon!" }, { "user_review_posted": 36, "user_total_helpful_votes": 18, "expertise": 0.002317113538563, "user_cities_visited": 141, "review_days": 0.122124863088718, "helpful_class": 1, "review_text": "Absolute jewel. I stayed at a deluxe room which was spacious and very comfortable. The bed was great for a good night's sleep - many pillows and the mattress softer than in many places in Thailand where they tend to be a bit too hard for many. Large bathroom with a strong shower over a tub. Good toiletries including body lotion with very light scent - a plus. Clean and fresh bedding.The only drawback - sound proofing of the room door. Noises from the hall are heard in the room. However, this was my experience in early evening when some families with kids were returning from the day's activities. Not a problem at night since the hotel seems to attract a well behaved and civil clientele.Daily cleaning and change of plentiful towels. The front desk staff always courteous and helpful as well as discreet. Check in and check out a breeze - each took perhaps three minutes or so.The pool and jacuzzi are nice to soak in after a day if sight seeing.Bandara Suites advertize a tuk tuk to Sala Daeng BTS/Silom MRT - never used it because the hotel is about 10 minutes leisurely walk to the stations and Silom Road along pretty Sala Daeng Road with many coffee shops, fruit and food stalls. The area looks and feels safe at all hours.If you need to go farther or to the airport - there are plentiful taxis, tuk tuks and motocys right at the entrance to the property.Definitely my hotel of choice for the next stay in BKK" }, { "user_review_posted": 21, "user_total_helpful_votes": 12, "expertise": 0.002663892435491, "user_cities_visited": 24, "review_days": 0.739320920043811, "helpful_class": 1, "review_text": "We went for our 15yr Anniversary and chose this hotel. They had a special that included breakfast. The location was perfect. Located next to the International Market Place and a couple blocks walk to the beach. The bus pick ups for the Luau and for Kualoa Ranch pick up is right next to the hotel as well. They gave us a welcome champagne voucher that we redeemed poolside. They offer umbrella and beach chairs that were included whenever we needed to use them. They gave us two orange water bottles to keep and use to refill at their water stations! Really saved us from buying water bottles. Breakfast was great it included local fresh fruits and hot breakfast items. The pool was more of a lounge vs. lap pool but it was nice. The decor was very welcoming and the entire place was very clean and modern. We stayed in the king ocean view penthouse level. The room was amazing with beautiful views of the ocean and the city! Another bonus you can watch the fireworks from our room. The staff was very helpful and friendly. Overall we had an amazing and very comfortable experience. Definitely will recommend and will come back next time we go to Hawaii!!!" }, { "user_review_posted": 20, "user_total_helpful_votes": 62, "expertise": 0.014939865386737002, "user_cities_visited": 15, "review_days": 0.22946330777656002, "helpful_class": 2, "review_text": "Checked in on 2/23/16.I despise my stay here. I had two major problems which caused me great discomfort and quite frankly led to me becoming sick. First, the thermostat was not working and the room was too cold. I woke up sneezing and with a runny nose which has not ceased all day. I had to cancel my plans to visit the Hill because of my illness.Second, I was not informed that they were doing renovations right above suite 724. I do mean DIRECTLY ABOVE my head. Imagine someone banging a hammer on the hood of your car every ten minutes - that's what it sounds like. The constant banging has resulted in me having a headache. The banging woke me up as they were working from after 7 am until now. I am disgusted with this stay. Absolutely disgusted and sick!I was in the Westin directly across the street from 2/20 to 2/23 and then moved into the Fairmont on 2/23 bc I couldn't get one hotel for the entire length of my stay for a good price. I had NO issues at the Westin and wished I stayed there instead of the Fairmont. I did not move into a higher priced hotel just to get sick and cancel my business plans! To pay $359 per night just to go home sick - ridiculous!!!!!" }, { "user_review_posted": 12, "user_total_helpful_votes": 12, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.765607886089813, "helpful_class": 0, "review_text": "Room size is great, the bed is huge and super comfy, bathroom is spacious too with bathtub.Staff very friendly and accommodating with my request during stay.Great size of gym with complete equipment.Pool looks small but size is enough." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9463307776560781, "helpful_class": 1, "review_text": "A fire set OUTSIDE by a street bum managed to destroy eveyone's sleep at 4 -5 am. That a) the design even made this possible, and b) that security didn't catch it, is horrible. The hotel itself is spectacular, but that doesn't help when you are sleep deprived. Stay away!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.168127053669222, "helpful_class": 1, "review_text": "If you're just looking for a place to stay with no real regard for the place itself, then disregard. This is for those who care. This is for those who look for meaning in the places you stay, as well as comfort, and, of course, in life itself. Cornell Hotel de France is the creation of a wonderful couple from Orleans, France - a city in the Loire Valley approximately 1 hour from Paris - Monsieur & Madam Claude Lambert. They have built this place from the ground up, beginning in the late 60's when it was a run down residential hotel to today when it' has become the most charming country style French boutique hotel and restaurant you will ever encounter. The hotel features impressionist art work on every floor - reproductions, of course - accompanied by original murals and paintings by local artists in the vain of impressionists and medieval painters. The restaurant, which serves authentic French country cuisine, is named Jeanne d'Arc (Joan of Arc), after the patron saint of Orleans. It serves excellent food at a fixed - reasonable - price menu. Its kitchen staff is legit. The decor of the restaurant is so involved you will truly think you have been transported to some medieval French castle. Seriously. And this is where you will be served a hearty complimentary breakfast in the morning. Oh, you might run into a lovely golden retriever during your stay, the owners' dog, or a beautiful Shiba dog belonging to their daughter. That's France for you! Do it!" }, { "user_review_posted": 40, "user_total_helpful_votes": 6, "expertise": 0.0006178969436160001, "user_cities_visited": 19, "review_days": 0.144030668127053, "helpful_class": 2, "review_text": "I would strongly suggest to find any other hotel than Prince Palace. I think pros & cons mentioned below will help you make a right decision.Things worth mentioning:- Tall building with good view (I stayed on 29th Floor)- Bathtub- Breakfast on 12th Floor (we bought a free breakfast package)- Water taxi 2 mins awayCons (list is quite long):- No free wifi (yet it's a 4 star hotel, I don't know who gave it a 4 star. I stayed in Pattaya in 2 star hotel and they also had a free wifi)- When I tried to pay for a wifi for the whole day (which is quite expensive i.e. 600 THB/day) staff told me it's not possible as there's no wifi on higher floor i.e. from 20th floor and above- Free wifi is available only on the 11th Floor that too, it belongs to a Cafe. Though all the people staying in the hotel always sitting there so internet speed is always poor.- Room is much smaller than you see in the photos- Staff is rude- No power plugs near the beds, they are under TV table (can you even imagine how \"SMART\" these guys are)- If you ask someone for directions, don't expect any help from anyone.- AC doesn't work properly, takes almost 2-3 hours to cool down, also it makes quite a noise- Shower was a disaster, whenever you turn it on, water will spill everywhere in the toilet- Location isn't good considering the Bangkok attractions- No normal restaurant nearby, even McDonalds, KFC are around 15-20 mins far by TukTuk- 2 towels provided in the 3 bedroom apartment- Bad lighting in room compared to the decor.- Lockers were not trustworthy- Walls are so thin, we can easily hear our neighbors flushing" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8033953997809421, "helpful_class": 0, "review_text": "Overall great experience. Only reason I didn't give 5 stars was because the coffee served was awful (apparently brewing machine was broke the two days we stayed). Super friendly staff. Rooms were really clean and breakfast was great!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.880613362541073, "helpful_class": 0, "review_text": "The Sukhothai Club extended a super warm welcome upon my arrival, greeted and escorted right from the limousine door to the lovely room by the Club manager, Miss Mildly. The room with balcony is modern, beautiful with pool view, and stylish. Welcome chocolate and fresh fruits are enough to brighten someone's already exhausting day from the flight delayed.The entire evening was well spent at the Club lounge - spacious and well maintained with various canapes choices at the evening buffet.For those who seek solitude and peace in the middle of busy business district, this is the place to go. All staffs can remember your name and your favourite drinks. My short stay was memorable and look forward to returning again in November.The Club Manager, Mildly deserves a special thanks for your warm and highly motivated personality. The entire experience is beyond expectation that it really felt like home to me. All respect to the Club staff who made wonderful evening drinks including Miss Gift and Miss Ree (Lee?), thanks again!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.90197152245345, "helpful_class": 0, "review_text": "This is the second time I have stayed at the Larmont Sydney. It is well located and is a quality hotel. I will be returning when next needing accomodation in Sydney. The furnishings are of a high standard and the room has quality inclusions.The room had a luxury feel about it.Reception stay were friendly" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.039430449069003004, "helpful_class": 0, "review_text": "Your employ kea was so nice legit made this stay so much more enjoyable couldnt ask for such a nicer greeting into this hotel. She was so sweet and caring your need more people like her ! Please recognize her role in making this a over all good stay thank you!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.072836801752464, "helpful_class": 1, "review_text": "Arrived in San Francisco after a 15-hour trip from Christchurch to be met by a welcoming staff at front desk. Throughout our 3-day stay we were given accurate advice about how to spend our time in the city. Breakfasts were most enjoyable and set us up for each day. Our room was comfortable and roomy enough. We would recommend the Carlton to anyone." }, { "user_review_posted": 159, "user_total_helpful_votes": 127, "expertise": 0.003767478107475, "user_cities_visited": 153, "review_days": 0.9485213581599121, "helpful_class": 0, "review_text": "I don\u2019t stay at Hilton because I\u2019m a Starwood/Marriott loyalist, but when I have to attend conferences I\u2019m sometimes forced to. Like many hotels, this Hilton has pros and cons, and perhaps my basis for comparison is lacking because of how infrequently I use Hilton.The \u201cHinckley\u201d Hilton, as it\u2019s called by the locals because of the site being famous for where President Reagan was shot, is an old property (obviously). You can tell that Hilton has made at least one recent renovation, and despite this, the property still has a few problems.Speaking of problems, service is not one of them. The front desk was wonderful, warm and helpful, even with me having zero status with Hilton. The cleaning staff, conference staff, servers and hostesses in the restaurant, and the folks working in the gym were all great, especially the people in the restaurant. They were engaging on a personal level, catered to my requests for omelets and other special items from the buffet, and provided top-notch service in every respect.The breakfast buffet is a little above average in price for hotels, but not bad. There is a wide selection of pastries, hot foods such as French toast, oatmeal, eggs, bacon, etc., and omelets can be ordered as part of the buffet. I did not like the lunch offering nearly as much, so I\u2019d avoid the restaurant for anything but breakfast. The rest of the lobby area has options as well, including a full bar/lounge, and a coffee shop that is larger and offers more than a typical hotel, with tons of snacks, drinks, and semi-grocery level items.Rooms at this Hilton are about average, and I assume the hotel gets quite a bit of business and conference traffic. With that clientele, I expect a mini frig in the rooms, which is not there. There is a decent workspace, but it\u2019s actually rather small in comparison to the size of the TV, and it\u2019s not handy from an electrical and connectivity standpoint: one AC outlet (on a lamp), no USB, no ethernet. The latter is not a glaring miss, but again, in a business hotel I like to see the option, especially an older hotel, and no matter how good wireless networking gets. The other problem in these rooms is the HVAC. Although the system operates on a thermostat, you had to set a temperature about 2 degrees lower than the desired temperature just to get it. That\u2019s not a big deal, but it did cause the system to run more frequently, and it made one heck of a lot of noise. I thought perhaps I was unlucky with a faulty unit, but I heard other guests complain about the same thing, so there is a larger problem with the hotel overall. From a positive standpoint, the TV is huge (probably 55+\u201d) for a hotel room, and the finishes are decent+ after renovation. There is ample counter space, and the bathroom is a good size, not great but not a closet that you find at some hotels. The bed was comfortable and while I\u2019m probably in the minority of people who want firm, foam pillows, I found the pillows to be standard hotel fare: you put your head on them and within 5 minutes, they\u2019ve flattened to almost 0\u201d thick.Gyms are important to me when I travel due to my fitness commitment, and this Hilton has quite a nice offering. Their gym serves as a membership fee-based club for others, holding classes and offering training. This is usually both good and bad when it\u2019s found in a hotel: you often get a larger space with a much better equipment selection, but you also get a larger number of people competing for that space and equipment, which can be bad. In this case, it is both good and bad for aforementioned reasons, but along with the usual compliment of cardio machines and resistance training stuff, you do get a nice kettlebell selection (up to 50 lbs), dumbbells up to 90 lbs, a flat bench with a barbell, a separate stretching floor area, and an entirely separate (with a door) studio room with wood/laminate flooring. There are classes held almost every day in the early morning in this space, so don\u2019t expect to use it unless you\u2019ve signed up or are a member.The location of the Washington Hilton is excellent. It\u2019s about 20-30 minutes from Reagan (DCA) and is right in the middle of town on Connecticut Avenue near Florida Avenue. There are several areas for dining and socializing within walking distance and over a week\u2019s stay, I was not lacking options. Some of the best parts of DC (from a non-tourist perspective) are near this hotel, so it\u2019s a good choice if you\u2019re in town for business or pleasure/tourism.If I have a choice I will always go with Marriott/Starwood, but the Washington Hilton is a nice hotel, despite it being a bit dated, especially if you are a HHonors loyaiist." }, { "user_review_posted": 15, "user_total_helpful_votes": 4, "expertise": 0.001184302475265, "user_cities_visited": 172, "review_days": 0.6955093099671411, "helpful_class": 0, "review_text": "I like staying here because you can walk to the Strip. It is an old place though, and the hallways have a smell. The rooms are fine, though. Everything works and the beds were clean and comfortable. The pool is ok, as is the hot tub. You have to have a second key card to get into the pool area. Parking can be a pain." }, { "user_review_posted": 107, "user_total_helpful_votes": 87, "expertise": 0.0038371070213590003, "user_cities_visited": 37, "review_days": 0.8636363636363631, "helpful_class": 0, "review_text": "Stayed one night at the hotel to attend the Cabo culinary road trip . A complete waste of $65 for the event. Shambolic organisation. Half hour or more queues for the food. Food utterly awful. Over cooked, dry and tasteless. Band were awful too, too loud and the singer was out of tune/off key. We were so looking forward to it. Wouldn\u2019t bother again. Now to the hotel. We\u2019d asked for a quiet room, away from the street noise, which consists of bands, singers, loud music and Harley Davidsons constantly revving up. Told our room was quiet and also had a white noise machine. What a load of rubbish. We were kept up till 3.30am with music, a band playing and motorbikes revving then screeching away. Doors constantly banging on our floor with people shouting and running up and down the corridors like imbeciles. Would not stay again." }, { "user_review_posted": 40, "user_total_helpful_votes": 52, "expertise": 0.006201037184155001, "user_cities_visited": 31, "review_days": 0.32146768893756805, "helpful_class": 2, "review_text": "We stayed at this hotel at the end of July. We caught the Bart from the airport to the Civic Centre and walked from there to the hotel. It's not a massive walk, but quite hilly with cases (approx 15 mins)!On arrival, the staff were friendly and helpful. The hotel has a reception area which looks out onto the street. There is a nice fireplace and lots of comfy seats. The hotel itself has been there for a long time and has withstood the previous earthquakes. The rooms are large and very clean. They're modern too. The beds are comfy and there are blackout blinds at the window which is great. The bathroom was clean with a powerful shower. There's a safe in the room which is free to use and you can store your cases in there because it's like a separate room within a room. Free wi-fi too! The only issue we has was noise. The walls are quite thin and the people next door to us were very noisy (nothing a large bang on their door didn't sort out though!)Each night it's wine 'o' clock in the lobby which is free. It gives you the chance to meet other people staying there which is a lovely touch and we did meet others to talk to which was nice. Location-wise, we felt it was ideal but we do like walking! It takes about 35 mins to walk to Pier 39 from here (lots of hills obviously). If you can't manage it though there's a bus stop around the corner and it's about $2.20 for a whole day pass. Just make sure you get off the bus and use the free map the hotel gives you. The hotel is in a nice area but is close to the Tenderloin (scary area) so make sure you follow your map. A great hotel and reasonably priced. Plus, there's a great little place around the corner which makes nice breakfasts very cheap. A great hotel -we would stay here again." }, { "user_review_posted": 216, "user_total_helpful_votes": 145, "expertise": 0.003148740708047, "user_cities_visited": 238, "review_days": 0.14457831325301201, "helpful_class": 0, "review_text": "Stayed here for 2 nights, I worked with the concierge prior to my arrival and when I arrived there was nothing really set up. The concierge left town and did not let anyone know at the hotel what reservations had been made. Eventually the plans were sorted -but it was a hassle.the room was a good size -but the A/C was on the fritz, we had the engineer up -which in my experience rarely yields a positive result. When he came he took the cover off the unit and the room began to feel cooler -when I returned to the room that evening I also took the cover off -because the room was no cooler than when the engineer arrived... There was a ceiling fan and that did help a little. The bed was comfortable and the room had a refrigerator which was also nice to have. The bathroom was fine.** One final tip -PARKING- so I parked at the garage next to the hotel -which is NOT associated with the hotel- but is cheaper than what the hotel asks. I had an early flight out - the hotel did not prepare the bill so I had to go around with the clerk to check-out. Then the garage was locked. Meaning the garage door was down and I had to pound on the door to wake the attendant -who apparently sleeps in the garage for just such an event- it all worked out but at 4am I found it a bit arduous..." }, { "user_review_posted": 37, "user_total_helpful_votes": 7, "expertise": 0.000808156716796, "user_cities_visited": 17, "review_days": 0.7146768893756841, "helpful_class": 1, "review_text": "The hotel is beautiful, is located dowtown a few steps from the docks, (Pier) where tourist life of Seattle takes part. The building is really beautiful. The rooms are specious, very clean, wonderful, confortable soft sheets, with all the amenities that good hotels offer. The recepcionists attend very kindly trying to help and resolve any question.The sad story of Seattle and what I found very diferent from four years ago I\u00b4ve been there, was that the homeless increased and the area feels insecure.The rate per night is too high, 394.00 dollars. Look for good rates in other pages.The city is expensive, you can find good places to eat or have dinner at a good price leaving a bit of the area.Starbucks a disappointment, almost all very dirty and bad service. At Capitol Hill you can find a good Satarbucks Reserve Roastery, and other options for good coffe.Seattle has a lot to offer, not only the city: mountains, great museums, parks, visits to Victoria or oder island.Wonderful city!!!" }, { "user_review_posted": 28, "user_total_helpful_votes": 8, "expertise": 0.001276776847779, "user_cities_visited": 13, "review_days": 0.44797371303395406, "helpful_class": 0, "review_text": "I have enjoyed several stays in Kimpton hotels in DC and am glad to have discovered yet another winner. Great location and a shout out to Andy Lawrence for customer service above and beyond! Like other Kimptons the am coffee bar with a selection of newspapers, wine hour in the evening, and Atelier Bloem bath products are nice amenities. Our room was small but comfortable. I would have liked having a full length mirror and better lighting. While we didn't eat in the Riggsby restaurant, it was great to be able to grab a drink at the bar after dinner." }, { "user_review_posted": 206, "user_total_helpful_votes": 162, "expertise": 0.0037075959116810004, "user_cities_visited": 12, "review_days": 0.133077765607886, "helpful_class": 1, "review_text": "There are few 'Grand Hotels' left on the global stage. More's the pity. Times change. \"Grand\" people are a dying breed. The cash-ready hoi polloi have long been in the ascendancy and the branded 5-star hotel chains have become ever more...branded. Accountants run hotels today. The bottom line counts far more than the canons of good hotel keeping. The sprawling Landmark almost falls over itself onto Sukhumvit. It's something of an architectural hodgepodge, inside & out. But it has the rare distinction nowadays of being its own mini-brand, a Thai-style version of the modern 5-star hotel. The accommodation offers a bewildering array of bedroom categories to satisfy most personal whims. Housekeeping is exemplary. Room service and reception slick, willing and welcoming. Bedrooms are luxurious, comfortable and groaning under the weight of amenities. So far, so good. The hotel's multifarious eateries have not always matched the hotel's high standards and lack consistency. Staff in the eateries have little in the way of \"Esprit de Corps\" and need better training (management take note!) on the rudiments of \"Western\" service & customer satisfaction. Key staff have gone missing - the excellent American restaurant manager of the hotel's flagship RR&B rooftop restaurant is much missed and needed. The buffet in the Atrium is now dull & has been left way behind by the competition elsewhere in the city. The Chinese restaurant has few customers & offers lackluster food. The bakery is still good but has problems with staff failing to keep an eye open for the needs of the seated customers inside. Standards of food preparation in the Huntsman pub vary from day-to-day & can also shock any unsuspecting customer who requests an extra tea bag in his pot of tea - perish the thought - as he will find the cost charged out at double! Most eateries elsewhere in the city will comp such a request. To add insult to injury, the \"pot\" used for tea was a coffee pot which, of course, infused the flavor of the coffee into my very expensive pot of tea! I could go on...The GM needs to review F&B at the Landmark and bring in key F&B managers who know their stuff, not just how to keep the accountants happy." }, { "user_review_posted": 3, "user_total_helpful_votes": 13, "expertise": 0.020927581007024, "user_cities_visited": 69, "review_days": 0.630339539978094, "helpful_class": 2, "review_text": "We are here now for 2 nights and were really looking forward to beach time. There are lounge chairs and umbrellas on the beach for rent. However, these can be rented up to a year ahead of time. So we find ourselves with a beautiful sunny afternoon, there are AT LEAST 40 unoccupied chairs that were rented previously. We can't rent them so instead of a lovely day on the beach looking at the gorgeous water we are at the pool with a bunch of screaming children. NOT HAPPY!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.260679079956188, "helpful_class": 0, "review_text": "Normally i have a hard time checking in.. (Long Lines, Slow workers, etc)I had help from Puka and Renee, they were quick and easy to talk to.They made this dreadful thing a wonderful experience. When i asked them about places to eat or things to see, they really showed me a lot and i am really grateful!I wish more places had workers like the Equus." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 4, "review_days": 0.8559693318729461, "helpful_class": 0, "review_text": "My husband and I stay here everytime we are in Chicago. The hotel is beautiful, its functions are spectacular, High Tea is a must. Rooms are beautiful room service is a bit pricey and the views from our rooms was breathtaking. Lake Michigan. Plenty of sights to see with in walking, museums, planetarium, parks, night life, My husband and i had a great time at BuddyGuys Legends club." }, { "user_review_posted": 76, "user_total_helpful_votes": 144, "expertise": 0.009088427789102, "user_cities_visited": 30, "review_days": 0.113362541073384, "helpful_class": 1, "review_text": "The Hotel is very convenient for shopping and central in Bangkok. The foyer and dining rooms are very grand. We opted for a luxury room with breakfast included.The room was standard, nice but I wouldn't say luxury. Nice view from Room.Minibar had 3 drinks in it, again pretty average. Small flat screen, good bed. We asked for a non smoking room and floor, however it was obvious that a smoker had been in our room as it had an ingrained smokers odour.Breakfast was good , but not great. Staff were pleasant but not overly helpful. Afraid this hotel has seen better glory days.The pool was full of greasy water and did not look safe to swim in. It is a shame as I am sure with a good management team and paying attention to detail would have this hotel back to its former glory." }, { "user_review_posted": 14, "user_total_helpful_votes": 13, "expertise": 0.004397786920130001, "user_cities_visited": 10, "review_days": 0.239868565169769, "helpful_class": 0, "review_text": "Overall excellent experience. Fantastic staff in all areas, very comfortable and bonus that they offer Aveda products in room. The shuttle service is great and the drivers are knowledgable and so very nice! Only downfall was that my room seemed to be on the noisy side of the building." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7469879518072281, "helpful_class": 1, "review_text": "The staff, facilities and location excellent. Has a heated pool which we enjoyed. The room was spacious and had all the conveniences we wanted. We especially liked the dressing room attached to the bathroom. Also lots of bathroom amenities, heaps of towels etc. the staff could not have been more friendly and helpful. We would definitely stay here again." }, { "user_review_posted": 14, "user_total_helpful_votes": 18, "expertise": 0.006131681404769, "user_cities_visited": 49, "review_days": 0.6495071193866371, "helpful_class": 1, "review_text": "9 day stay mid march - Wife, daughter (14) and yours truly - Great room Bora Bora - lots of space - washer dryer full kitchen - whole foods and total wine stores 10 min. walk - south outlets 10 min. walk - used the shuttle service quite often - money saver to the strip and downtown freemont - finally figured out uber which ended up being noticeably cheaper than taxis - set rate upfront and no staring at meter while in traffic brilliant - pool and lazy river nice clean and well staffed - a lot of small children which doesn't bother us but may annoy adults looking for more quiet pool time - all staff very helpful - prices at resort are inflated - a 12 oz. bottle of vodka at the gift shop $14 usd / at total wines 40 oz. $14 - We had an excursion for 2 days to the Grand Canyon Proper 4 1/2 hr. drive each way - rented a car stayed in Tusayan at the red feather lodge simple but adequate lodgings - a little surprised it was snowing when we arrived but you are nearly 6000 ft. above sea level - stop off at gift store for some gloves a few toques(sp) and a sweater and we were all set for the next mornings sunrise at 6:00 a.m. - spectacular -2 hour hike and back in the car for vegas - pitstop at hoover dam - and back to Tahiti - our car rental was from silver which is located very close to Tahiti - 2017 Audi A4 sedan lots of power and too many buttons - Other highlights were a Vegas Knights hockey game, a few shows, walking the strip and freemont street - I don't think we needed 9 days- but was nice to have the extra days to get to the Grand Canyon - Sorry this review has turned out to also be a mini trip report but I most likely will not do a full trip report - Go and enjoy" }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 10, "review_days": 0.8521358159912371, "helpful_class": 0, "review_text": "I am still at this hotel as we only checked in yesterday and all I can say is wow! I am a fussy traveller, I work in luxury travel and my standards are quite high. We started our journey on Thursday at the Sofitel Heathrow, which even in an upgraded room was only OK. We have yet to do the Viceroy L\u2019ermitage in Beverly Hills and the Bellagio in Vegas to give you an idea of my standards and expectations. But now back to this hotel.Dealt with the staff prior to our arrival both on phone calls and social media and they have been attentive, friendly and their customer service has been second to none. We finally get here yesterday and I am happy to confirm that consistency stayed with face to face interaction. They upgraded us to a suite which is stunning, all the luxury comfort and amenities whilst still being quirky, trendy and to our personal decor taste. The bed is one of the most comfortable you\u2019ll ever sleep in.I spoke to the staff at the concierge who helped us with instructions on how to get to the basketball game and they were friendly too! As was the lady serving at the wine hour last night - a lovely little offering as for complimentary wine it was a decent tasting glass!As I am writing this I am trying to think of any little criticisms I could make but even if I was nitpicking I can\u2019t find any. Even if I did have an issue I\u2019d have no doubt the staff here would be more than happyTo assist." }, { "user_review_posted": 19, "user_total_helpful_votes": 37, "expertise": 0.009343949081575001, "user_cities_visited": 57, "review_days": 0.179079956188389, "helpful_class": 0, "review_text": "We (4 girlfriends) stayed here for a weekend to celebrate a 50th birthday. We booked a Royal Tahitian Suite and it was the perfect size,really nice and clean. Lots of room to spread out and a full size kitchen for preparing breakfast and snacks. The beds were super comfy and it was great to have 2 bathrooms when getting ready to go out. Very nice pool area, a bit too chilly to swim in the pool, but we enjoyed sitting around the pool in the sunshine and using the hot tub. The grounds are lovely and you feel like you are in a tropical oasis (even in November). The shuttle to the strip was prompt and super convenient. The outlet mall is in walking distance along with a few restaurants. All the staff here are really helpful and friendly, and I just loved coming back here as our home base after being on the strip. Tahiti Village is a great option if you like to have a little more space than the average hotel room offers, and if you don't want to walk through a casino to get back to your room. I loved this place and would recommend it!" }, { "user_review_posted": 143, "user_total_helpful_votes": 67, "expertise": 0.002164336821735, "user_cities_visited": 256, "review_days": 0.035596933187294004, "helpful_class": 1, "review_text": "Nice accommodations and location for a stay in Chicago. Rooms were suite-like spacious, comfortable and location easily accessible for a drive into the city. Near Millennium Park, the Magnificent Mile and the River you can find the restaurants, shopping and sightseeing that define the Chicago experience. Would like internet included but overall a best price pick for a stay in the city." }, { "user_review_posted": 18, "user_total_helpful_votes": 18, "expertise": 0.004744565817058, "user_cities_visited": 8, "review_days": 0.555859802847754, "helpful_class": 1, "review_text": "I booked a suite from Oct the 1st through Oct the 27th. I live in the Caribbean and as everyone knows, we had to major Hurricanes cat. 5, Irma and Maria in August and September. Therefore I couldn't travel as planned. I wrote to the hotel to explain my situation and ask to modify the dates . I got rather a cheesy and flippant reply : \" we are SORRY, we can't change your dates \"." }, { "user_review_posted": 66, "user_total_helpful_votes": 34, "expertise": 0.0023906726985170003, "user_cities_visited": 30, "review_days": 0.196056955093099, "helpful_class": 1, "review_text": "Had a great stay at the Hotel Zelos. It is in a wonderful location, is in great condition and has comfortable rooms. Breakfast in the restaurant was great and so was the free wifi. Very nice bar and terrace. GREAT access to BART (which I used to get to Silicon Valley) and Metro. In the midst of Union Square which was perfect for holiday shopping. 12 PM checkout was very generous and appreciated. Definitely recommend as a solid 4-star boutique hotel.Only \"service note\" -- the hotel did not have any bottles of water for sale in the lobby on the way out (though they did have free water w/ cups and coffee)." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.765060240963855, "helpful_class": 0, "review_text": "initially put on 3rd floor, asked for quieter room, got placed on 8th floor, very quiet, great staff. Room is standard marriot fare, basic bathroom amenities, comfortable sheets and beds, plenty of USB plugs. Every person I met that worked there was friendly and attentive." }, { "user_review_posted": 200, "user_total_helpful_votes": 123, "expertise": 0.002875427562617, "user_cities_visited": 160, "review_days": 0.044906900328587004, "helpful_class": 2, "review_text": "This is a very decent hotel with an excellent location and proximity to shopping, the beach, restaurants, etc. Excellent ocean view rooms yet you still hear the traffic. The service can be better. For example, we started with 3 kitchen towels but what used were never replaced. Also, the cream and sugar provided in the room are for one time use only - again not replenished. Was told that used dishes and tableware can be placed in the sink and housekeeping would take care of them. They were placed back into the drawer and cabinets but they were not cleaned. My lipstick was still on the coffee mugs. I forgot to load the egg into the pot with cold water and placed them into the boiling water so one egg cracked as soon as it hit the hot water. That egg white marking in the pot was still there when I tried to used the same pot again to make hard boiled egg the next day. The phone on the desk and other furniture were covered with dust. With such bright sun you can't avoid seeing the dust all over the place. The sink stopper was also disgusting. There isn't any shelving for toiletry such as body wash and shampoo inside the shower stall. You have to leave them on the floor but at the end all the bottles were filled with water. One would think it's very basic need for a hotel shower stall. First time ever I have been to a hotel I don't know where to place the body wash and shampoo, not to even mention about being ergonomic. Guess the idea is to exercise your back and knees while you shower! I would expect a hotel in this category to have hand-held shower but it's definitely not very friendly for any pug size guests.This is a hotel for kids. Both in-room and at its restaurants kids are provided with activity books with lots of stickers. A stepping stool, kids size bathrobe and slipper were provided in the ensuite bathroom making the kids feel so special and spoiled.During our stay there was a fire alarm malfunction, all guests were evacuated at 3:30 am. When you close your bedroom door to sleep one could hardly hear the speaker in the hallway off the room door. When the guests were rushing down the metal staircase, the announcement/broadcast from the hotel cannot be heard over the echoing metal noise. There was an apology letter sent to every room the next day by housekeeping but I thought the hotel could have done a little more than just that! After all, guests from a few months old to in the 80s were all woken up for the hotel's own mistakes." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.08324205914567301, "helpful_class": 1, "review_text": "Location was great, staff was friendly, and perfect for couples! Sadly we did have issues with checking in, and an issue with our luggage otherwise it was perfect! The resturants was really good as well" }, { "user_review_posted": 5, "user_total_helpful_votes": 16, "expertise": 0.015425355842436001, "user_cities_visited": 102, "review_days": 0.5394304490690031, "helpful_class": 2, "review_text": "We stayed here in August 2017 for three nights - couple with two children. We were on trip around California so stayed in several hotels prior to this and this was by far the most expensive so I was looking forward to a nice hotel experience prior to returning home at the end of our trip. I was aware that hotels in San Francisco are expensive and did not expect luxury, but also did not expect to receive the worst service I have ever experienced at a hotel.The hotel is on union square so difficult to drive up to which we had anticipated. However I was not aware that it is actually impossible to park up outside the hotel. On arrival we managed to park outside (probably illegally) and I got out of car with our two children and five bags/cases quickly so my husband could quickly move the rental car and return it. There were two porters stood outside hotel so I assumed they would come to our assistance. They didn't. They watched me struggle to the hotel door with my two kids five cases and a car seat and did not help at all - they didn't even open the door. They looked over several times but did not move. I sent my two children into the hotel reception hoping that this would alert the porters and concierge to the fact that I was trying to get in with my luggage and my eldest daughter went and spoke to concierge and told them this - still no response. I then assumed that I had it wrong and the porters must be from another hotel - a few minutes later I watched them help a group of people out of a taxi and into the hotel, load their bags onto trolleys and hold the doors open for them. They literally did not even hold the door for me. I ended up leaving luggage on the street and making three different trips from the street to the reception all of which were observed by hotel staff.At check in the lady was short and bordering on rude - no information provided about the hotel or area and I felt that I was an inconvenience to her. They placed a hold on my credit card which I know is usual practice but I would expect to be informed of this at check in - also this hold was not removed until two weeks after I checked out.Room was ok - quite small but everything in working order. Bathroom was tiny. These things wouldn't usually bother me but when I had paid over $200 a night to stay here and received such terrible service I felt quite cheated. We didn't use the restaurant or any other facilities as we didn't want to give the hotel any more money or spend any time there as we were upset by this initial experience.I would really recommend that others do not stay at this hotel and would be happy to reply to any questions about my experiences. I travel with my family a lot and this was one of ten hotels and motels we stayed in during our trip this summer as well as the most expensive - all of the others I would happily recommend but I was actually left feeling upset and disappointed at my treatment by this hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8472070098576121, "helpful_class": 0, "review_text": "Great walk ability to neighboring attractions/hotels, and a fun, friendly casino inside. Loved the theater, and Eataly! Room was clean, simple, and affordable. Will return for a stay for the next great show at the MGM Park Theater!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.29408543263964904, "helpful_class": 0, "review_text": "While our room was small and hotel is far from modern, the phenomenal customer service and the cleanliness make up for that.We were able to check in hours early which was perfect given that we came in on a 6am flight and we had no desire to drag our luggage around.The location is very convenient and I would gladly stay at The Fairfax again." }, { "user_review_posted": 23, "user_total_helpful_votes": 5, "expertise": 0.0009450752941960001, "user_cities_visited": 11, "review_days": 0.15772179627601302, "helpful_class": 0, "review_text": "This hotel is not up to par for a Hilton property. Hilton need to invest some money here and give it a facelift it needs... I was \"upgraded\" into a normal room. Not sure what the upgrade was or is here. I junk it's just a marketing deal. The beds are VERY old and not comfortable. The AC in the room does not work as when you try to lower the temperature it does not work. The restaurant as fine and what I expected. The only redeeming quality here is that it's connect to the airport. That is it. I would not stay here again or recommend it. Put some $$$ into it." }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 3, "review_days": 0.313800657174151, "helpful_class": 0, "review_text": "I had the opportunity to select this Hotel for long stay and it was one of the best experience for me in Dubai.The location is super especially with Shaikh Zayed Road, great place on the roof to relax and enjoy the rest of your day after busy day where you will enjoy the most beautiful view and great service including roof swimming pool and GYM.Great thanks to Mr. George - Sales Manager for arranging a hotel tour at the time I planned to stay . Special thanks to housekeeping staff who clean professionally the room. I have clearly noticed that housekeeping service is super where you room is well maintained, cleaned and special touch been added value all the time. I have asked the reception to meet the housekeeping manger and thank him for inspiring the staff team member who always doing their job with passion. Special thanks to Mr. Gerard- Housekeeping Director who is really professional as we can notice his capability to mange the staff and delivering super service to customer." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.335706462212486, "helpful_class": 0, "review_text": "We had the most amazing experience at this hotel. They were so nice and accommodating. And the hotel is located in a great location, next to the park, zoo, aquarium and a great little beach for the kids. We will definitely be back." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.9348302300109521, "helpful_class": 0, "review_text": "Stayed one night in Washington in transit and would recommend this hotel for its location and comfort. The breakfast was a bit expensive and not worth the cost considering all the options there are to eat nearby." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.220153340635268, "helpful_class": 0, "review_text": "Amazing hotel! right in the heart of San Francisco! It definitely made my stay in San Francisco a memorable one, so far it is my favorite city I've been to and it started with a great experience at The Marker" }, { "user_review_posted": 30, "user_total_helpful_votes": 24, "expertise": 0.00377358490566, "user_cities_visited": 81, "review_days": 0.039430449069003004, "helpful_class": 2, "review_text": "We recently stayed at the Ritz Carlton for 3 days over a long weekend. The hotel was recently renovated and was very nice both on the inside and out. The rooms and bathrooms were a very nice size and were both recently renovated. The concierge was also very good at finding restaurants in the area for our large group. The breakfast at the hotel was very good, but a little on the pricey side. Overall, the staff and facilities are what truly made this hotel such a treat to stay in." }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 4, "review_days": 0.48685651697699805, "helpful_class": 0, "review_text": "So I'm sick and resting in my room, enjoying the comfy bed, soft pillows and seemingly endless supply of hot water in the tub.My wife arrives at the hotel while I'm resting. I've already notified management of her pending arrival and supplied her name with reception. They say they'll give her a key when she arrives.So of course her passport is in the room, and so they refuse her a key upon arrival. They call to the room, verify its her, verify I can supply a passport, and I go back to bed. Sure enough they want me to come down and supply the passport before allowing her to the room. After 5 minutes and still no wife to comfort me in my time of illness, I find out she's still stranded. So I call the front desk, ask for the manager, and ask him to supply the key. He flat out refuses.It's a shame that this would have been a great review if not for the shortsighted manager. Too bad...really liked this place." }, { "user_review_posted": 42, "user_total_helpful_votes": 6, "expertise": 0.0005832190539240001, "user_cities_visited": 21, "review_days": 0.073932092004381, "helpful_class": 0, "review_text": "its a block from Waikiki beach and the restaurants and shopping, so location is great. my room had ocean view and balcony which was nice to sit and watch the surfers in the morning.others in my group were on opposite side of hotel so their view was of local apartments (not the most attractive sight)overall, it has all the basics and was clean, good location. good for one or two night. for longer stays, i would recommed looking into ones next door that offer a few more anemeties and luau discounts" }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 8, "review_days": 0.46495071193866305, "helpful_class": 1, "review_text": "My husband and I stayed here on our second stop of our trip. The hotel is nice but definitely needs some work. The walls are super thin so you hear a lot of noise from the rooms next to yours.It is close to everything you would need such as shopping. We initially looked into staying at the Hilton Village but glad we didn't as it is far from the heart of Waikiki. Clean rooms with small bathrooms but price is decent so you get what you pay for" }, { "user_review_posted": 15, "user_total_helpful_votes": 3, "expertise": 0.000860642171466, "user_cities_visited": 27, "review_days": 0.10405257393209201, "helpful_class": 0, "review_text": "This Courtyard is one of the newer ones with the new lobby. I was actually impressed with the lobby since it not only had the bar/kitchen area and places to eat, but it had a nice lounge area, business area, and a nice outdoor patio. The room I was in on the 8th floor was updated as well in the Marriott Red theme with dark woods and light accents. There was enough desk space for work and enough storage space. I just wish that Marriott would reconfigure their wardrobes a little so that there was more hanging space. Having to squeeze my shirts and suits in a small space doesn't do a good job of keeping them wrinkle free. The 24-hour gym was better than usual I think. It had several treadmills and a couple of ellipticals in addition to a weight bench and weights. Overall, a great stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 71, "review_days": 0.011500547645125, "helpful_class": 0, "review_text": "Small hotel with perfect location near both beach, shopping, nightlife and dining. Nice garden to relax in and very quiet. Nice rooms and very helpful and serviceminded staff. Breakfast could be improved though. Can recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.634720700985761, "helpful_class": 1, "review_text": "Conveniently located on the Embarcadero near transportation and ferry building. Clean & super friendly environment and as a bonus a fantastic bar & restaurant located near the lobby! The view from the bay view suite is amazing and one of a kind!" }, { "user_review_posted": 57, "user_total_helpful_votes": 71, "expertise": 0.005936998515266001, "user_cities_visited": 34, "review_days": 0.237677984665936, "helpful_class": 2, "review_text": "When I booked it, I didn't know much the city map. After the 1st day, I understood that the location is very good - close to all P.O.I. The price is fair vs. amenities and location.The staff was a 5* staff - kind and helpfull. The breakfast is very poor but I think this is an \"european view\" so very subjective...So what is wrong?They have some kind of fountain in the lobby where they keep a live fish in cold water as amusement. This is stupid and wrong !Say no to animal torture !" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.733844468784227, "helpful_class": 1, "review_text": "We came here for a 10yr anniversary celebration. My husband surprised me and we were so excited to be staying here.The lobby is beautiful, filled with flowers and a welcoming scent when you enter.Check in was ok. Unwelcoming staff, no smiles, no water or towels given at check in. The kids weren\u2019t offered a kid backpack, though other kids at check in were.The kids loved the fortune cookies in Ren lobby and probably ate their weight in them!We stayed in a one bedroom corner suite. We asked for two roll out beds for when we checked in. There was only one. The room was lovely. Spacious. And the kids received a selection of popcorn and we had chocolate strawberries waiting for us. Thoughtful touches.Sunday morning we asked the restaurant if we could see the kids menu for dinner and discussed having dinner there. And they thoughtfully, reminded us that reservations maybe necessary. When we tried to make one later in the day, we were told that it was closed till Tuesday. It would have been nice to have told in the morning.Housekeeping is slow. We came back after a long day of sightseeing at 4.20pm. The room wasn\u2019t made yet. The. Housekeeping tried to persuade us to let them clean whilst we relaxed in our room. Just no, how is that a great idea.The tv in the room offers Netflix and other apps. But the connectivity is so slow that movies would freeze and picture quality was poor at time. For a luxury hotel, the basics should be fine tuned to let your hotel guest rest and enjoy the amenities.Would we stay again? Probably not. There are hotels in SF which have better service." }, { "user_review_posted": 66, "user_total_helpful_votes": 73, "expertise": 0.005259479936739001, "user_cities_visited": 464, "review_days": 0.48138006571741504, "helpful_class": 1, "review_text": "We booked two 1-bedroom suites for our family trip to Washington. There was plenty of room for the 4 adults and 2 children, as the rooms are large and, even with the sofa beds made up, there was still room in the living area for watching tv, etc. The free hot breakfast was delicious and there was a snack and drink happy hour each evening. The subway entrance and a large shopping mall are in the same building. There are also numerous family-friendly restaurants close-by. The staff is extremely friendly and helpful. Our stay was wonderful in every way." }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 5, "review_days": 0.7048192771084331, "helpful_class": 1, "review_text": "We arrived at 1030 local time after approx 15 hours travelling and they were kind enough to check us in to a room then. Friendly and helpful staff at the front desk.Clean and comfortable with twin double beds. Right across the road from the beach, we could sit on the balcony and get a great view.Ideal location. Nothing fancy about it but secure and comfortable with the basics." }, { "user_review_posted": 55, "user_total_helpful_votes": 18, "expertise": 0.001478539115083, "user_cities_visited": 18, "review_days": 0.46002190580503804, "helpful_class": 1, "review_text": "Although this was not our first stay at the Ritz Carlton, San Francisco, as always it was an experience to remember. The staff always greets us by name and remembers conversations from our last visits. It really makes you feel as if you are truly welcomed by old friends. The suite we were given was so beautiful and well appointed and the club staff as always greet us by name and with welcoming hugs as they anticipate our every need. We were there celebrating our wedding anniversary and they did so much to make the occasion special including a bottle of my wife's favorite champagne in our room. This level of service will always keep us coming back." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 62, "review_days": 0.331325301204819, "helpful_class": 0, "review_text": "This is a great hotel in the middle of lots of sights. Staff were very professional and helpful. Room was very modern with a fantastic view from the 21st floor and also spotlessly clean. Wifi was the best of our whole trip and the pool area was great for relaxing at the end of the day. Cocktails were perhaps a bit overpriced for Thailand, even at happy hour but did taste great! I definitely recommend and would stay again." }, { "user_review_posted": 62, "user_total_helpful_votes": 18, "expertise": 0.001299149679839, "user_cities_visited": 33, "review_days": 0.802847754654983, "helpful_class": 0, "review_text": "My family vacationed at the Red Rock resort. The views were breathtaking! The resort has plenty to do. It was cold during our visit, so we did not get to use the pools. We did visit the onsite movie theater, bowling alley, restaurants, and casino and took advantage of the free shuttle and nearby shopping. We stayed in a signature suite. The cons were no coffee maker, minimal outlets and dim lighting , but the suite was certainly spacious and staff friendly. Be aware of the mini snack bar which has a timed charge feature if you lift up and examine any goodies for more than 45 seconds. I would return to this resort for the amenities, views, and because it is away from the Strip." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8225629791894851, "helpful_class": 0, "review_text": "Friendly greeting. Heat in work didn't work for first 24 hours so it was very cold. Finally after two calls, they fixed my heat. Operator was rude when I asked about my late check out that was in my original reservation request. She said it was my fault because I didn't ask again at check-in, which makes no sense since it was in my reservation notes as a request. The front desk manager was nice enough to honor it and not charge me for the late checkout. Elevators were old and if you get the Parkview Towers wing you are in for a very long walk and tight room space. I probably won't stay here again to be honest. Would have been much better if I was in a different tower and a different operator took my call that day. Seemed like a lot to deal with for a $200+ a night hotel." }, { "user_review_posted": 44, "user_total_helpful_votes": 6, "expertise": 0.000551693699657, "user_cities_visited": 11, "review_days": 0.703723986856516, "helpful_class": 0, "review_text": "I like everything about this hotel. Yolk, a great breakfast spot, is connected to the lobby so you can put it on your room. Same thing with House of Blues. It's shares the parking lot, so you're within crawling distance if need be. The room was spacious and really comfortable. The view was terrific. I didn't use any of the amenities, but the front desk people and bellmen were all great. Really good visit." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 25, "review_days": 0.9950711938663741, "helpful_class": 1, "review_text": "This is our 4th day at the hotel, and I usually don't write a review until I have had the same experience at least a couple of days. So here are the facts:Pros:1. Location is great if you want to be at Waikiki beach or want a city experience. Its just across the street from the beach and close to the downtown, malls, restaurants etc.2. Housekeeping staff is very friendly3. Rooms are clean - pretty basic amenities4. Starbucks is inside the hotel5. Rooms have private balconies6. Every tourist activity will most likely have a pick up point at this hotel, because of central location.Cons:1. We are a Marriott Bonvoy member and as we arrived, we were told that we are being upgraded to a better room on higher floor. We got to the room and there were 2 double beds (when we had booked one king). If there were 2 queens, we wouldn't mind because the room had a better view. So we went back to our original booked room.2. Parking here is $45 a day (for self park and $50 for valet), if you rented a car. So we paid $20 per day for rental and $45 for parking.3. Since the hotel is right on the main street of Waikiki, the road noise is so loud, that you feel like you are sitting on the street. The glass doors and windows are not able to block any noise at all.4. As if the road noise was not enough, there is so much construction happening at and around the hotel right now that you can hear it from all sides. Again, doors and windows do not block any noise. So if you are trying to take a nap during the day in your room or at the pool, good luck!5. Pool is equally noisy, even late at night, with construction happening. Jacuzzi / hot tub is not functional at this time due to \"rennovation\"6. Each drink at the pool is at least $13 and I am pretty sure there is negligible alcohol and a lot more cream in pina colada than what $13 is worth. Every food dish at their restaurants is small portions and big price, but oh well, it is a 5 star hotel.7. We had trouble sleeping because of all the noise around during night time. I recorded an audio to give everyone an idea of what the noise level is like, but doesn't look like the file type is supported in trip advisor." }, { "user_review_posted": 6, "user_total_helpful_votes": 14, "expertise": 0.011217771893044001, "user_cities_visited": 4, "review_days": 0.305038335158817, "helpful_class": 2, "review_text": "My spouse and I are Marriott Rewards members and have stayed at several JW Marriott hotels throughout the world. Our experience at JW Marriott San Francisco Union Square was the absolute worst.The service was slow and on multiple occasions, I had to call the front desk twice to ask for simple things such as towels or a sewing kit. The staff who delivered the items to the room were very kind; however, a guest should not have to call the front desk repeatedly to beg for assistance.The worst element of our experience occurred when checking out on the last day (10 July 2016). The final statement had incorrectly listed a charge of $14.96 for a dessert we had ordered on our first night and paid for with another credit card. I brought the receipt to the front desk and showed the discrepancy to the Marriott representative behind the counter.Never enunciating a response of empathy or resolve to correct the issue at hand, the Marriott representative scowled and proceeded to inconvenience my husband and me by forcing us to wait several minutes while she went to another room to search for, retrieve, and pore through the receipts that had been printed by the hotel restaurant on the day we had consumed the dessert. When she finally found no evidence that my assertion was incorrect, she announced that she would refund us our $14.96.My husband and I paid upwards of $750 for three days and two nights of apathetic and disdainful service from staff who concerned themselves more with attempting to disprove my assertion of a $14.96 discrepancy than to rectify the inconvenience they had already wrought upon their most loyal customers.We certainly did not pay for a four-star hotel in order to receive one-star treatment. To be fair, in our seasoned travel experiences, my husband and I have stayed at far more humble accommodations and received more courteous and pleasant service than that which the staff at JW Marriott San Francisco Union Square exuded.In two weeks, my family and I will be going to Disney World and are currently researching hotel options. In light of the aforementioned experience with JW Marriott San Francisco and in contrast to our original desire to stay at a Marriott hotel while in the Orlando-Kissimmee area, we are now searching for alternatives." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 10, "review_days": 0.224534501642935, "helpful_class": 1, "review_text": "My wife and I recently stayed here 4 nights as part of a vacation. We had a wonderful experience. I had booked a basic historic wing room. We were upgraded at check-in to a historic wing grove view. I suspect the only difference here is a view facing the inner courtyard, which is quiet and quite nice, as opposed to a view facing the street or neighboring properties. The room was very nice. I had actually preferred a historic room as opposed to a Mailani tower room as I love the architecture of the older building. Unfortunately, something was amiss with our A/C unit. So, very early in the morning (around 5 AM) after our first night, I went to reception to see what could be done. I was promptly upgraded to an ocean view room in the Mailani tower with no questions asked. Although it was a bummer to not be in the historic wing, I will say that there are definite positive points to being in the newer tower. The views from every room are amazing. Every room also has a much larger bathroom than the historic wing and a large balcony with nice furniture. Finally, the complimentary coffee, juice and pastries in the morning and drinks (including local beer on tap) were a nice touch.The only dining establishment that we experienced at the hotel was the Mai Tai bar. I had been here previously. This is a great outdoor bar with good food and great drinks. There is nightly live music as well. Cocktails are actually reasonably priced at $12 (considering that cocktails at another resort we stayed at in Maui during this same trip was $17).The beach needs no review. It's Waikiki. The only negative here is a $40/day charge for use of loungers and umbrellas on the beach. Loungers and umbrellas by the pool are first come first served.Finally, I would like to commend the management of this property for axing the resort fee. There was a resort fee in place when I booked this property. In the interim, however, the fee was removed. Resort fees, as anyone reading this likely knows, have become commonplace across Hawaii. These fees are beyond obnoxious. In my opinion, they either cover services that should be included at no extra charge or services that most guests probably do not utilize anyway. Furthermore, they are just deceitful (even if adequately disclosed prior to booking) and cheapen the feel of an otherwise high-end property.We will certainly consider returning to the Royal Hawaiian in future travels to Honolulu." }, { "user_review_posted": 38, "user_total_helpful_votes": 17, "expertise": 0.00206159224609, "user_cities_visited": 23, "review_days": 0.23165388828039402, "helpful_class": 0, "review_text": "The hotel was clean and looks new. The staff was very kind to upgrade us to the deluxe family room. My only complaint of the rooms is that theTV channels were limited.Not a fan of the breakfast buffet, the variety is limited and I would rather go for the street food.I love the hotel for its convenient location! It's just opposite Pratunam Market and a mere 10-min walk to Platinum Fashion Mall. You won't get hungry here as there are food stalls on the street right outside the hotel, and the famous wanton mee just across the bridge." }, { "user_review_posted": 173, "user_total_helpful_votes": 38, "expertise": 0.0009560564806780001, "user_cities_visited": 36, "review_days": 0.555859802847754, "helpful_class": 1, "review_text": "When the South Tower elevator doors opened, I was transported back to the 80's. I must admit I was disappointed initially, but wait ... but I had a good night's sleep, the room was clean and the bathroom had a shower stall that was updated.In addition to the large Rain-style shower head, there were 2 jets on the wall that allowed a good vibrant shower. There were limited TV stations obviously intended to keep you in the casino. My lower floor room was quiet, with just a little noise from Fremont Street which I didn't mind.There was a mini refrigerator in the room, and overall was good value for the money.TIP: if you or one of your party if 55+, immediately go to Player's Club services and sign up for the Club 55 card. It gives you free parking, and a discount off your room rate and other discounts are available.Overall although dated, it was a good value and in the heart of Fremont street and restaurants, and the action." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.577765607886089, "helpful_class": 2, "review_text": "My wife and I have stayed here on numerous visits to Las Vegas. The hotel is very convenient to the strip, has a shuttle to the airport, is clean, smoke free with a very friendly staff. The rooms are large and comfortable. The complimentary breakfast is always delicious with many choices of hot and cold breakfast items. One of my favorite employees, Rick, works diligently keeping the morning breakfast crowd happy with his outstanding service and hospitality. I always look forward to staying at this hotel.I\ufe0f returned to the Hampton Inn Tropicana this month, November 2017. All of the above still applies and I\ufe0f would also like to commend Craig, the hotel shuttle driver as well as Andrea, working the front desk. Both of these employees are to be recognized for their outstanding attitudes and willingness to help. As always, kudos go out to Rick working the morning breakfast." }, { "user_review_posted": 141, "user_total_helpful_votes": 42, "expertise": 0.001335803043001, "user_cities_visited": 148, "review_days": 0.28696604600219, "helpful_class": 0, "review_text": "Stayed here in June for a girls weekend. Great central location! Boutique hotel with a lot of character. Hotel staff were all very friendly and helpful. Bed was comfortable but mine was a little loud when I moved. :) no worries! The valet cost was $50 a night but it was super quick! Our neighbor came in at 3:30 and was super loud but the hotel staff quickly took care of them. This place is near everything! We walked to Little Italy, Fishermans Wharf, cable cars, etc. there's a great food court at the near by mall. We stopped by the Dirty Habit and had some nibbles and sips and it was all delicious!! Great hotel! Great staff!!" }, { "user_review_posted": 21, "user_total_helpful_votes": 23, "expertise": 0.005206937679628001, "user_cities_visited": 14, "review_days": 0.23165388828039402, "helpful_class": 1, "review_text": "I stayed here 3 nights. I could hear the super loud music from the night club in the hotel. Also, the cleaning staff are so noisey in the morning! Banging on doors, talking in the hallways, banging doors shut, leaving their carts in front of your door while cleaning other rooms, making all kinds of noise. I was sooo disappointed. Had to change rooms, same thing over again on a different floor. I spoke to management about this and their repsonse was, \" it's business hours and the romms need to be cleaned\". Very disaapointed in this hotel. I do not recommend it and I will never stay there again! Plenty of other hotels in Chicago that will respect your rest in the morning and appreciate your business." }, { "user_review_posted": 271, "user_total_helpful_votes": 131, "expertise": 0.0022364970422290003, "user_cities_visited": 139, "review_days": 0.744249726177437, "helpful_class": 1, "review_text": "My wife and I went to SFO for our 28th wedding anniversary. The room was about as far as you could go and still stay in the same hotel, but that\u2019s ok. The strange thing is rooms 3110 and 3111 share the same outside door. Once you open it there are two separate doors for each room. When we first got in the room we were impressed with how it looked, but that soon changed and went down hill from there over the next few days. The first issue we noticed was that the windows were so dirty you couldn\u2019t hardly see out of them (we paid extra for the view) I\u2019ve posted several pictures of how bad they were and there was a large glob of gum on the outside of the window. As we were unpacking the wife said come and loot at this. Inside the drawer was a very large black bug.Our next issue was the TV didn\u2019t have a remote. The wife called the front desk and talked to the lady who said she would send maintenance right up with one. Well an hour latter no remote. I called down and got the lady again and told her that maintenance hadn\u2019t showed up with a remote. She told me the same thing. About an hour later maintenance hadn\u2019t shown up so we went to supper where we spent just under two hours eating. As we walked back we wondered if we had a remote. We decided that the wife would go to the room and check, and I would wait for the call. Didn\u2019t take long before she called and told me that there wasn\u2019t a remote in the room. I went over to the front desk and talked to a gentleman and told him they had 4 hours to have gotten us a remote. I told him it was time to get off their butt and get one to the room or move us to another room. He again reassured me that he would call maintenance and have them bring one up. As I was going back to our room I ran across a man pushing a utility cart. I asked him if he was the maintenance man and he said he was. I asked him if the front desk had called him about the remote for our room. He told me no one had called him. When I told him the issue with the remote he grabbed one out of his cart and came to the room. Two tries later and he got one that would work. He never did hear from the front desk.Starting the next few days when we were in our rooms between about 10am and 10pm we couldn\u2019t even talk or rest because of the street performers yelling into a PA or beating on a drum kit. This was nonstop and on Sunday night They were at it until 11pm.The only good thing was the distance from the hotel to Fisherman\u2019s Wharf. We could walk anywhere in the Pier 39 area within 10 minutes. I don\u2019t really see the hotel fixing any of the issues I\u2019ve written about because it\u2019s people in and people out. I just hope this will open someone\u2019s eyes. It could be a great place to stay if the staff gave a crap. One day it will catch up with them. I guess my problem is I expect more from a hotel where I\u2019m spending almost $400 a night for a room." }, { "user_review_posted": 144, "user_total_helpful_votes": 49, "expertise": 0.001541677394044, "user_cities_visited": 36, "review_days": 0.22398685651697703, "helpful_class": 1, "review_text": "The hotel was nice the staff were wonderful and the hotel was in the middle of everything. Your walking distance to the wharf, china town, little Italy etc. the rooms were spacious and clean. The staff also help us book a massage. It was great." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.6270536692223441, "helpful_class": 0, "review_text": "Great trip, nice huge room, we had the premium king non smoking. Close to Fremont street. We felt very safe and secure. Only thing that could have been better would be the addition of a coffee shop with rolls, bagels and danishes!" }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 6, "review_days": 0.8696604600219051, "helpful_class": 0, "review_text": "Really enjoyed my stay in this friendly boutique hotel where the service was excellent and the staff attentive. The hotel also has a fun bar and restaurant and lounge area which are important features for the single and/or business traveller. The location just off Madison Square couldn\u2019t be better." }, { "user_review_posted": 11, "user_total_helpful_votes": 86, "expertise": 0.037846187796535, "user_cities_visited": 7, "review_days": 0.31106243154435903, "helpful_class": 1, "review_text": "We booked this via Expedia during Black Friday weekend along with all our flights and other hotels - so we saved a lot on the booking. Even still the rates here compared to the Sheraton just a few hotels down are really good. Everything here was great - we loved the room, pool, bar and restaurants - especially the friendly and helpful staff. One lady at the pool bar restaurant was very enthusiastic about giving us all the great non tourist places to eat and drink around Waikiki and Honolulu. Proximity to the beach and everything in Waikiki is great. We took full advantage of Rum Fire and all the amenities (except for their epic infinity pool) at the Sheraton without having to pay $500+ per night for a room. So the outrigger suited us just fine.Right from the valets and concierge at check in we knew we were in good hands. I'm not one to stay in many luxury hotels and it was my first time in Hawaii, but I felt very comfortable and welcomed by all the staff here. They are very professional and always try to go the extra mile to make your day great.You can't go wrong with this place. Waikiki is the place to be and definitely rent a car from the airport so you can check out the north shore and east side of Oahu. Yes the costs can add up a bit with valet parking and tips but it's definitely worth it.We were on our honeymoon. If you're on a tight budget then staying anywhere in Waikiki is probably going to be tough for you." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.897042716319824, "helpful_class": 1, "review_text": "This hotel is great in some ways and really bad in others. The hotel has a 5 star view, 2 star accommodations and 1 star bathroom. The bathroom floor was disgusting. The sink was hard to shut off and it took 10 minutes of holding the handle to flush the toilet. There was no ventilation in the bathroom so taking a should was brutally hot. The blow dryer would not event begin to dry my hair. The room was cleaned sometimes and you never knew what you would find. Sometimes we got coffee, sometimes not. Sometimes we got towels...etc. The pillows were so hard you could not sleep on them. My neck is still sore. The view was great. Our room was ocean front and for what we paid, we should have chosen a better hotel. Parking is ridiculous. $45 a day and only valet! Down the street we parked at the Banyon Hotel for $80 for the week. Well worth the short walk. The elevator was like something out of a horror movie. I am sorry to say, I would not recommend this hotel." }, { "user_review_posted": 18, "user_total_helpful_votes": 4, "expertise": 0.0009685289393990001, "user_cities_visited": 16, "review_days": 0.6982475355969331, "helpful_class": 0, "review_text": "Everything went smooth with the short drive from car rentals to the hotel. Used the valet which is tip based.Hotel is clean and modern feeling. Yes it is also a casino but they put us in a room away from Freemont street so was quiet.The room was spacious and comfortable for two adults and two children (11&14). The ac makes noise like many hotels in USA and there was noise from Freemont street but minimal.Denny\u2019s is across from the hotel for a good all American breakfast at a regular price." }, { "user_review_posted": 78, "user_total_helpful_votes": 46, "expertise": 0.00275281010137, "user_cities_visited": 319, "review_days": 0.23274917853231103, "helpful_class": 0, "review_text": "Stayed here for one night last week for work.Pros:- close to financial district so ideal for business trips- spacious rooms, especially compared to other SF hotel rooms- very friendly valet, bellmen and front staffCons:- no free wifi. This really irritates me; why do higher-end hotels not offer this for free yet lower-prices chains do? In this day and age, this is a necessity.- the rooms need major updating. Not that it was rundown as everything was so well-maintained and clean; however, the decor is so dated. There are no outlets for USB cords, which is also a must nowadays.Would definitely come back for work as this is the preferred hotel for my company but probably wouldn't choose it for personal stays." }, { "user_review_posted": 129, "user_total_helpful_votes": 121, "expertise": 0.004443486464686001, "user_cities_visited": 79, "review_days": 0.124315443592552, "helpful_class": 0, "review_text": "Who would've thought DC could be such a fun town to celebrate milestone birthdays? It was a total blast! My friend, Dita and I had an ultra posh stay at the Ritz Carlton in Georgetown for three nights. This hotel was a bit more boutiquey than a regular hotel. It was a quiet smaller hotel but it was so Georgetown! It was also walking distance to M street and all the shoppings and restaurants.When we arrived, the lady that helped us, Shervonne, said that they only had king beds available. Considering there were two of us and we weren't a couple, it wasn't ideal. She gave us an alternative of suite upgrade for extra money, however one of us had to sleep on a sleeper sofa. Screw that! We decided to get cozied up on a king bed together. Shervonne sent us a bottle of M\u00f6et champagne for the mishap and for our birthdays. She also arranged for the hotel's Mercedes Benz courtesy car to take us to our dinner that night at Founding Farmers. It was rectified, I'd say!Each night they had something going on for social meet at the lobby. There was a piano concert, cupcakes, cocktails and the last night we were there was earth day and the lobby was so beautiful decorated by all the glimmering candlelights.Great hotel! Not cheap, but it was worth every penny!!" }, { "user_review_posted": 32, "user_total_helpful_votes": 8, "expertise": 0.001103387399315, "user_cities_visited": 14, "review_days": 0.9101861993428251, "helpful_class": 1, "review_text": "Let me start by saying we travel and stay at resort often as we own two timeshares. We like the condo style of rooms versus the hotel room. I like to sleep my husband is up early.The check in easy and the staff was very friendly. When we needed pool towels they arrived quickly so this service was good.Of course as with all of these resorts we got invited to tour the grounds and get familiar with the resort amenities etc. (timeshare pitch)We went to the sales tour, however because we own elsewhere we never toured the grounds, just the room on the same floor. Our sales person Patty told us to go to tower five and visit the top floor for the view. It was to hot to walk over there so we weren\u2019t going to go. But we should go on our own. She talked for the two hours fitting in the benefits and finally the price. Then popped up and said let\u2019s go get what they promised you. Which were two tickets to Legends at the Tropicana. The deal is very good as timeshares go and the way they use their point system was impressive to us. The problem was believing the delivery. We were told we\u2019d get a week because we were owners elsewhere. We met a guy in the elevator who was told he got a week because he was going to be the first buyer of the day. Hmmm, what\u2019s true?Anyway let\u2019s move on. The rooms are clean and very nice. The room darkening curtains are wonderful for sleeping after the sun comes up. The rooms are stocked with all you need for your stayThey have a shuttle that will take you to grocery shop. They also have a shuttle that goes to Town Square plaza to shop in general.There is a Denny\u2019s restaurant on the grounds. You can also walk to your left as you exit the property about two blocks and find several restaurants as well as an outlet mall. Food is not an issue if you don\u2019t want to cookThey have a shuttle to the strip that runs every half hour on the hour and half. They stop at Tropicana and the Mirage. Free shuttles are always good. It takes about 15-20 minutes for your ride.The pool is large however there is more people than chairs and they don\u2019t monitor the saving of chairs. We went to the pool Dailey and watched people save six chairs at 8am and never come to the pool until 2pm. In the meantime several people who wanted chairs at the pool couldn\u2019t get them. I know several resorts that will remove towels when not used for an hour or more so everyone has an opportunity to enjoy the pool area.This resort has a lazy river that was difficult to float on because it was load d with kids just walking around the circle.The pool also has a sandy beach area which is great however kids are kids and they bring the sand into the pool and dump it everywhere. On the stairs and in the middle of the pool. By the middle of the day you have sand everywhere.They have a volleyball net in one section of the pool and their seemed to be a game going on all the time. This was great to watch or participate in.The resort has drink runners at the pool beware they are at Vegas prices $12 for a frozen drink and $5 for a draft beer. They are very good but we didn\u2019t have many due to the price.They have a Sunday luau the food is delicious and the music is ok. Not very well organized. But you can eat as much as you like and as I said the food is good. When we attends about a third of the people left after the meal.I have this resort a four as they have a lot of good things. It is a great resort for kids and families with kids as they have an arcade, lazy river, sandy beach (where a mermaid makes a visit on one day of your stay), and lots of daily activities to participate in.Overall this is a great place for families and I would probably choose this again if I was coming with my kids and grandkids. For us as a couple I would not return." }, { "user_review_posted": 156, "user_total_helpful_votes": 73, "expertise": 0.002161507623275, "user_cities_visited": 75, "review_days": 0.818181818181818, "helpful_class": 2, "review_text": "We stayed here a few years ago and it was much better.The room is large but almost spartan.the bathroom is very good.Breakfast in The Kitchen was poor service and we played find the food every morning!!Executive Club Lounge is not big enough,and choice of evening snacks was disappointing.We felt misled over the half board arrangements.Most of the quality restaurants carry a fairly heavy supplement.Perhaps it was in the small print....!!!The beach is clean ,but don\u2019t expect a snooze around the pool as heavy construction work is going on with heavy concrete breakers causing an incessant din.The knocking even pervades the room.Dhow and Ancher pub is good with really helpful staff.Cant really drown your sorrows at \u00a312 a pint!!!Cheapest bottle of wine was \u00a345.So noisy ,expensive and very underwhelming.." }, { "user_review_posted": 25, "user_total_helpful_votes": 62, "expertise": 0.011929824561403, "user_cities_visited": 92, "review_days": 0.023001095290251003, "helpful_class": 2, "review_text": "I have been coming to Hawaii over 30 years now. First growing up with my family and then as a adult. When in Waikiki I mostly stayed at the Moana Surfrider or Royal Hawaiian. A few times I also stayed at the Hyatt Regency and Hilton Hawaiian Village. They are all nice hotels with their individual pluses and minuses. I just returned from a 8 night stay at the Outrigger Reef. This is my new favorite hotel in Waikiki. First the location is excellent right on the beach in a quieter part of Waikiki that has recently been redeveloped with lots of great shops and restaurants but still close to everything. The beach is a little smaller with less people. It is a bit rocky in the water but still has the warm clear water that keeps bringing me back to Hawaii. The pool and public areas are beautiful and well maintained. The pool and jacuzzis are also great. We didn't try the restaurants other than snacks and drinks at the pool or at the oceanfront Shore Bird restaurant. All the employees we encountered were friendly and helpful. The room was spacious, comfortable and recently renovated. We opted for a city view room as we rarely spend much time in the room anyway. I would recommend at least getting a city view room as the standard rooms are directly across from the condo building next door and the buildings are so close that you could practically hand a beer to someone in the condo building. All and all a fantastic hotel with everything you need in a fantastic location with great value for what you get. We can't wait to go back!" }, { "user_review_posted": 30, "user_total_helpful_votes": 19, "expertise": 0.002964434146162, "user_cities_visited": 296, "review_days": 0.599671412924424, "helpful_class": 0, "review_text": "Recommended by a great friend/travel agentwas a great little boutique hotel..Christmas cozy! Rooms were warm and comfy, the staff was excellent. The bell hop(wish i remembered his name) was outstanding and informative! excellent location for walking...cant wait to try another hotel in this family" }, { "user_review_posted": 309, "user_total_helpful_votes": 59, "expertise": 0.0008166495088140001, "user_cities_visited": 71, "review_days": 0.52026286966046, "helpful_class": 0, "review_text": "Parking is a major problem here. Be careful. The police like to give you tickets. The hotel is very nice. Marriott took it over and renovated it several years ago. The rooms are nice and comfortable. Great location." }, { "user_review_posted": 18, "user_total_helpful_votes": 19, "expertise": 0.005014282736891001, "user_cities_visited": 18, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "Having visited Miami for the first time in April for 4 nights I have to say the Marriot Stanton was the perfect choice for a a hotel while in Miami. We arrived at 11am with check in not due until 2pm however our room was ready meaning we were able to go to the room earlier.We pulled our car up on the drive and one of the members of staff took the car from us and drove it to the car park - the car park is $42 dollars per day which is quite expensive (but we are in Miami)We stayed in room 510 on the 5th floor which was very nice. two double beds in the room so very suitable for a family. It had a great view which was a city view (see picture) looking out onto the streets of Miami. We got a great shot of the sunset behind some palm trees.The only issue with this room was the bathroom door. it was so stiff that it was very hard to get out once in the bathroom, meaning someone else would have to let you out. The door is a sliding door and not with a door handle which was something different to what I had experienced before. However apart from the door the bathroom was very clean and the shower was easy and great to use.The store cupboard and drawers were very spacious meaning you could fill these up with your clothes and very good for a family of four.The beach is nearby and only a 5 minute walk from the hotel with Marriott Stanton having their own section of the beach for hotel guests and additional tourists who may want to relax in this section of the beach. The staff are very friendly. and always willing to help if you need it. It is an extra $13 if you would like a lounger bed and $19 for an umbrella on the beach. We got towels with the package but only had 2 bed meaning we had to pay for extra beds, however we didn't mind. Also its best to get to the beach early around 9:30 as it gets busier through the day, it is open 9am until 6pm. While on the beach there is also service, so if you need food or drinks you can raise your flag and the waiter/waitress will call over to your sunbed.The food in the hotel is very nice and is quite reasonably priced. I had fish and chips one lunch time and was very tasty for $13.The hotel is also in a great location in terms of shops and restaurants nearby, Ocean Drive is a 5 minute walk with a range of restaurants for example TGI Friday's. Lincoln Crescent is also about 15-29 minute walk from the hotel.Overall we were very pleased with this hotel and would defiantly return in the future. Great friendly staff and superb location." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 12, "review_days": 0.6133625410733841, "helpful_class": 0, "review_text": "next time i want to stay in a room with balcony, we never been there.We stayed in the chicken room first Floorthe breakfast should have more different sets, if you stay two nights you have two days the same" }, { "user_review_posted": 37, "user_total_helpful_votes": 51, "expertise": 0.0065815567305140005, "user_cities_visited": 23, "review_days": 0.209748083242059, "helpful_class": 0, "review_text": "This hotel is very cozy it has a movie theme and it's very cute, the rooms are good size, comfortable bed and kept clean the staff is very friendly too. the location is good your near everything the only thing is that there is homeless people outside screaming and yelling, and rubbish trucks at all hours of the morning. I just wish their windows where double glazed to diminish the noise. This isn't an upscale hotel but it's definitely a place for people who like something different it's very retro chic." }, { "user_review_posted": 26, "user_total_helpful_votes": 17, "expertise": 0.003064021931946, "user_cities_visited": 15, "review_days": 0.7245345016429351, "helpful_class": 0, "review_text": "Just a block off michigan, it was perfectly centered with easy access to the lake and a wide variety of restaurants. The inviting atmosphere at the reception was a warm distraction from the usual checkin desks and lines. The rooms were spacious and clean, and with only a few rooms on a floor it was very quiet all throughout the day." }, { "user_review_posted": 62, "user_total_helpful_votes": 32, "expertise": 0.0023954184507720003, "user_cities_visited": 61, "review_days": 0.095837897042716, "helpful_class": 0, "review_text": "Selected by a friend , I was a little wary of the no air condition statement on reviews . I was traveling out of 100 degree weather and the tought of no air was scary.I had forgotten that in San Fransisco , central air is rarely needed. The King George is conveniently located with much of all you need a few blocks away. There is a Hertz rental car across the street. 24 hour diners flanking the hotel. An easy walk to both BART and trolly system . And across the street from the Hilton if you have any friends that choose to stay there instead.The rooms are small, but comfortable . We were only in the room for a few hours a day, so no need to spread out. The front desk was more than willing to help or obtain information at all times .A very perfect boutique hotel" }, { "user_review_posted": 2, "user_total_helpful_votes": 8, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.12486308871851001, "helpful_class": 3, "review_text": "VERY impressed with our experience. Had a swift early check-in process, with extremely helpful staff. The hotel room was spotless, and had a good view of the water/Nationals stadium. A mile walk brings you to the Capital and all that downtown D.C. has to offer. There was a good happy hour (great local brews on draft), with outdoor seating.Will definitely return to this hotel!" }, { "user_review_posted": 29, "user_total_helpful_votes": 6, "expertise": 0.0008941242718590001, "user_cities_visited": 18, "review_days": 0.84446878422782, "helpful_class": 0, "review_text": "The location on South Michigan Avenue is great--close to museums, Soldier Field, and the lake. But the room we had was, although clean, odd. It looked like it had been furnished from a yard sale. The bathroom looked like it had undergone several different remodelings, with a hodgepodge of tiles and fixtures. The bedding on one of the beds was piled (gross!). The price was not comparable to the rundown quality of the room. Apparently, you're only paying for the location." }, { "user_review_posted": 17, "user_total_helpful_votes": 12, "expertise": 0.0033166527120610002, "user_cities_visited": 16, "review_days": 0.314895947426067, "helpful_class": 1, "review_text": "Perfect location if Nationals Game is the trip\u2019s priority, but not as convenient as other locations for sightseeing the Mall on foot. Though a quick $7-$10 Uber ride puts you right in the middle of the attractions.It is located within a block of several restaurants and a CVS.The Hotel is about 10 years old but appears to have been updated recently. It was clean, quiet and the staff was very friendly. We did not have a car so parking was not an issue. The only negative was the pool area was small and too hot/humid to relax in the room. This was unfortunate as it was one reason the property was selected.I will definitely stay here the next time we go to a Nationals game." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.538882803943044, "helpful_class": 1, "review_text": "Pleasantly surprised about location. Close to Regan Airport, had help from front desk in setting up as Concierge was only disappointment. Was told hotel had car service for nearby, which we used for restaurants.Work out room and pool excellent and restaurant for group good, not fine dining. Hotel ties up credit card too long, even if multiple reservations and and have checked out. Only complaints, are charges against credit credit that are \"pending\" that should be dropped and concierge does not answer phone for 15 minutes." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 28, "review_days": 0.043811610076670005, "helpful_class": 0, "review_text": "WOW! What an impressive hotel.A group of friends and I were roaming around BTS Thong Lor and decided to walk the area. We stumple upon The Marriott hotel and decided to go in and see if they have a bar\u2026It was that time of day...Happy Hour time!!!Went to the concierge at the front desk and started to talk to a staff called \u201cFifi\" - she was so nice to talk to!!! She told us about the Skybar called \u201cOctave\u201d and how amazing it was up there. Following her to the lift and taking her words for it - we decided to go! WOW! What an amazing view. The entire staff up there was on point. They sure know how to treat their guest. The drinks there was amazing as well!! I love my Manhattans on the rocks (with just one big ice cube) and it was perfect!Please let Fifi know that we want to talk her for the suggestion for us to visit the Octave Bar and also the staff up at Octave Bar! My next trip in BKK - I will for sure stay at the Marriort!!" }, { "user_review_posted": 24, "user_total_helpful_votes": 7, "expertise": 0.00130567508919, "user_cities_visited": 8, "review_days": 0.07064622124863, "helpful_class": 2, "review_text": "Wonderful hotel. We booked three rooms, king suite and two king deluxe and were not disappointed. Rooms were clean, the beds so comfortable and the staff excellent. Also the hotel is a very short walk from Chinatown and union square. Stay here !" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6117196056955091, "helpful_class": 0, "review_text": "Jessica was the epitomy of professionalism and a sterling example of the forgotten art of customer service! Not only was she friendly and helpful to a weary traveler, she took the time to ensure I had everything taken care of up front. One of the best, if not the best experiences I have had in a hotel." }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 9, "review_days": 0.138006571741511, "helpful_class": 1, "review_text": "Just returned from my stay at the Moana Surfer. Great location, Great Service. Think the hotel restaurants need some updating and a more varied menu. Too pricey for average food and service. Great Ocean front room stay in the Tower Wing even if it means paying a bit more. Don't expect a great pool very small, beach is right off the pool area. Great outdoor bar area. House keeping needs to be on top I wouldn't give high marks for clean...had old leaves in my room upon checking in, dust around bathroom open closet. overall a great stay." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 3, "review_days": 0.811610076670317, "helpful_class": 0, "review_text": "Great resort well maintained and clean. Only as a tea drinker I would have liked a tea pot and kettle in the room.We were given a mobility Acess room as it was available for an early check in. However unless you need it I would not take it in future. The shower spread water everywhere. And no bath tub!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.912924424972617, "helpful_class": 0, "review_text": "The hotel Zoe is in a great location and the staff is friendly and helpful. Be aware that there is an additional $30 fee per night on top of your booking price for amenities you may not even end up using. It is mentioned in the fine print but I didn\u2019t notice it until I was informed of the fee at check in. The king suite we stayed in was mostly comfortable and easily accessible. I have two gripes, however. The room was right on the corner of the building and was right on the street. The windows seemed a bit old and so didn\u2019t keep it much noise, making it difficult to sleep. Additionally the pillows were awful. They seemed great at first, but would compress to the point where they provided little support.I\u2019m not sure I would recommend this hotel but I can\u2019t stress enough that the staff was great. If you\u2019re willing to deal with the negatives previously mentioned for a great location than you could do a lot worse." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 46, "review_days": 0.5180722891566261, "helpful_class": 0, "review_text": "We arrived to the hotel about an hour early and our room was already ready! The room was clean with a view like no other!! The hotel is located in a prime, bustling area near everything. We did hear a few noises throughout the night, but it was nothing to keep our family up. All in all a great place to stay!" }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 4, "review_days": 0.18236582694414002, "helpful_class": 1, "review_text": "Comfort, convenience, location, service, value, what more can an out-of-towner hope for. We found the accommodations at The River Inn to be spacious, well maintained and comfortable. Driving to the hotel, nestled deep in the heart of Foggy Bottom, was not too arduous and we were glad to pay the steeper than you would expect valet price just to leave the car worry free in a neighborhood with too few public parking options. From the hotel you have many options better than driving. The district is very walkable and the neighborhood felt safe at all times (just be city aware). Take a few minutes to sort out the overly complicated Metro fare scheme and you can be anywhere in the city in a matter of minutes. Cabs are reliable and available 24/7. Uber works wonderfully although the bargain basement levels of service introduced us to some rather colorful people in cars that were less than perfectly maintained.The River Inn staff is top tier, the location very convenient and the overall value was so good I will always check availability at The River Inn first when traveling to DC." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.026286966046002003, "helpful_class": 0, "review_text": "I made a reservation at Hotel Max via the Hotel Tonight app when my original flight out of Seattle was cancelled, which was super easy and convenient. Overall, the hotel has a cool vibe and is in a great location. You are in close proximity to Pikes place, the Space Needle, several bus lines, a cab line and the light rail to the airport. I would recommend this place to any one of my friends and would stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 3, "review_days": 0.504928806133625, "helpful_class": 1, "review_text": "This is easily the worst lodging value I've experienced in 40 years of travel.Doesn't come close to a Courtyard or Comfort Inn. The hotel was understaffed and those working were under trained. Rooms are small and dated. Bathroom was very dated. Restaurant is terrible. Health \"club\" is the size of a walk-in closet. For a $40 parking fee you should be able to drop your car off without triple parking in downtown traffic, but valets are also the bellmen so cars stack up. Hotel seems to cater to dogs and it is more like a kennel than a first class hotel!" }, { "user_review_posted": 63, "user_total_helpful_votes": 25, "expertise": 0.0018162106874450002, "user_cities_visited": 27, "review_days": 0.38116100766703104, "helpful_class": 1, "review_text": "Very good hotel... classy and stylish.Welcomed at the front desk. Staff are well presented and drilled.Breakfast was first class. Many options to chose from... slightly pricey but well worth the effort." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 5, "review_days": 0.002738225629791, "helpful_class": 0, "review_text": "Great hotel, great service but I find it difficult to believe that in today's world a business hotel like the W does not offer to the clients free internet in the rooms and is asking for $15 per day !" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.6768893756845561, "helpful_class": 0, "review_text": "My husband and I recently spent 3 nights here. The staff was unfailingly polite and friendly. We especially appreciated the onsite parking that was priced much more reasonably than other hotels in the area. The room was spacious, quiet and clean, and the bed and pillows very comfortable. We slept well every night. There are lots of nice, fun, excellent restaurants within walking distance, especially north of the hotel; and lots of inexpensive lunchy places just south. While the hotel is in downtown Washington D.C., it is over a mile and a half to the mall, which in itself is pretty long, so wear your comfortable shoes. The nearest metro is nearly half a mile away. We are pretty fit, so walked a lot, but if you are not able to do that, you may opt for something closer to the mall. Overall, a very nice visit and a hotel that could absolutely recommend." }, { "user_review_posted": 21, "user_total_helpful_votes": 4, "expertise": 0.000814404985209, "user_cities_visited": 39, "review_days": 0.7869660460021901, "helpful_class": 1, "review_text": "As a frequent traveler with about 200 nights in hotels a year, today I have to say that the Sheraton hotels are not at the height of his reputation, confirmed after my stay Osaka and my experience at Waikiki.Today, at 10 am, I did my check-in and as expected the room wasn't ready, it\u00b4s OK, it\u00b4s early. I decided to start to work in a comfortable area, the computer area, but one computer was not working, the other was super slow and the best is that the printer did not work. After two hours ask again for the room and even was not ready, I decided to go to eat and asked for umbrella because was raining, but it turns out that the hotel has not umbrellas, rare, but acceptable.After my frustration one member of the staff, Bobby, gave me a room, my room should have beach view, reason why i paid more, but please look the views in the photo that I attach. Not only that when I arrive the room doesn't have slippers and Leonora another member of the staff gave me one... all this within 4 hours at the hotel, waiting what else will happen in the next few days." }, { "user_review_posted": 588, "user_total_helpful_votes": 206, "expertise": 0.0015905291830950001, "user_cities_visited": 222, "review_days": 0.248630887185104, "helpful_class": 1, "review_text": "I would give this hotel a 3-star rating based on other hotels we've stayed in (rather than 4). Stayed here for 3 nights in a double queen room on the 9th floor with a balcony overlooking the strip. The units are quite large with a living room, large bedroom with comfy beds, large bathroom with jacuzzi bath and separate shower + double sinks, an entry area, equipped kitchen with stainless steel appliances and a balcony with table and chairs. We did not use the kitchen. Found a few areas in the unit that needed cleaning but nothing serious. Enjoyed a couple great sunsets from the balcony as well as nice views of the strip. If you don't want to cook, there is a nice restaurant on the 5th floor serving breakfast and lunch. All items, plus a happy hour with some 1/2 off appetizers and drinks, are in the Stir Lounge on the first floor. Wine reception daily. Very friendly and helpful staff. This hotel is a good 2 blocks from the strip. If staying again, we would choose a hotel on the strip because of the amount of walking (even with a bus pass). Note: Quiet area, no casino, no smoking." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.12267250821467601, "helpful_class": 0, "review_text": "The Redbury is a great new property (open about 7 months). The staff is very friendly and the restaurant Cleo is wonderful. There is a cute pool on the roof and the bartender is great! I only stayed here for one night, but I will certainly be back!" }, { "user_review_posted": 151, "user_total_helpful_votes": 76, "expertise": 0.002333189381467, "user_cities_visited": 56, "review_days": 0.012048192771084001, "helpful_class": 2, "review_text": "Six nights at the Outrigger Reef.Had a beautiful corner room overlooking the pool and the ocean.The breeze blew through the room and we could listen to the never ending sound of the surf.The hotel has all of the amenities and is in a great location in Waikiki.Very courteous and attentive staff.You can hang out on the beach or around the pool. You can stroll, shop, visit the spa or have a beer overlooking the beach.This place has it all.We'll be back." }, { "user_review_posted": 255, "user_total_helpful_votes": 84, "expertise": 0.0014889239376650002, "user_cities_visited": 122, "review_days": 0.5394304490690031, "helpful_class": 0, "review_text": "This hotel is located just up the hill from union square, a block from the cable car and near lots of food places. The hotel is old (vintage?) but everything is clean and the staff are fabulous. We had a queen room which was reasonably sized and had a coffee machine, fridge, safe etc. The hotel was adequate for the price and location." }, { "user_review_posted": 6, "user_total_helpful_votes": 9, "expertise": 0.007172018095553001, "user_cities_visited": 26, "review_days": 0.9112814895947421, "helpful_class": 0, "review_text": "We stayed 3 nights while visiting Chicago for a mini family holiday. The location was fantastic....easy access to all things we wanted to see or do while in the windy city. The decor was amazing......loved it. The staff was awesome and soo helpful. The only complaint we would have is that we had a room overlooking Diversey and the street noise was very loud. Next time we would just ask for either an interior room or a quiet room, if possible. It did seem louder than usual. But, overall we loved the location, staff and decor of this little gem. Would definitely stay again!!" }, { "user_review_posted": 90, "user_total_helpful_votes": 26, "expertise": 0.0012921892431980002, "user_cities_visited": 247, "review_days": 0.49069003285870705, "helpful_class": 0, "review_text": "First time in Chicago. Centric location. You can walk to many places from the hotel. The room was confortable. Bonus, rooms have iron and iron board. My dress shirts were a bit wrinkeled form teh air travel. Great breakfast bufe or or made to order line. The staff was very helpfull." }, { "user_review_posted": 164, "user_total_helpful_votes": 70, "expertise": 0.001961876619759, "user_cities_visited": 69, "review_days": 0.335706462212486, "helpful_class": 0, "review_text": "We visited the hotel early sept for only 2 nights should have been longer .Hotel is in a perfect location 5 mins to the sky train which is a great way to get around. But very busy in rush hour like London Underground busy but with air conditioning. Also the red light district is only 5 mins worth a look nothing more .Breakfast at the hotel is plentiful and good quality. Room was vey clean and the staff very friendly" }, { "user_review_posted": 35, "user_total_helpful_votes": 23, "expertise": 0.003080027111804, "user_cities_visited": 38, "review_days": 0.33734939759036103, "helpful_class": 0, "review_text": "This is a fantastic hotel.It is minutes from the beautiful beach of Waikiki, Google maps makes you think it is a lot further. There is a large supermarket 2 mins away selling all you need for the self catering option and is a lot cheaper than the express supermarkets. There is loads of great restaurants around the hotel. I would highly recommend cuckoo coconuts for food and entertainment.The pool is great and really quiet. The bbq is also a great touch.The staff are happy to assist with enquires and are extremely helpful. The free movie rental service was great with so many new films available.The free alamona shuttle bus was always on time and fantastic.I highly recommend this hotel" }, { "user_review_posted": 22, "user_total_helpful_votes": 9, "expertise": 0.0018757585788370002, "user_cities_visited": 18, "review_days": 0.22946330777656002, "helpful_class": 1, "review_text": "Stayed for two nights for a business/pleasure trip with my (8 month pregnant) wife.Good: Staff was extremely friendly, generally went the extra mile to help us. The night doorman / concierge Sergio was especially helpful. The desk staff was always very pleasant and helpful. Twice I needed to book taxis/cars the night before for the subsequent morning and the staff was very good about dealing with this: the cars arrived slightly early both times. Location was excellent, near union square and Chinatown as well as a number of restaurants and shops. Public transport was pretty close by as well.We had a room with a single king bed. Upon check-in, due to my wife being pregnant, I requested a room with a walk-in shower, which they fulfilled quickly and easily. The room was generally in good condition. Not huge, but clean and relatively well appointed. The free WiFi worked well in our 4th floor room (even for streaming TV which my wife did). There was also a mini-fridge which was very useful. We had a view right on the street and although heard some general city noises, it was overall relatively quiet.The bad: We had only one minor quibble. After the first night we were there, I was out on business all day and my wife walked around the city for several hours, first from early morning until about 11:30, and then shortly after until 4 pm in the afternoon. Neither time did they clean the room. When she came back at 4 pm, almost immediately after she came back she was asked in the room if they could clean then or in another half hour, despite her putting the \"do not disturb\" sign on the door. She then told them she was OK with not having the room cleaned and went back to sleep. The next day, when we were packing to check out, a cleaning person again knocked on the door to ask if they could clean the room even though we were checking out in about 1-1.5 hours (and check out time was not for another 2 hours). So I think they could use some better coordination with their cleaning staff.Other: Did not use the on-site gym or try the on-site restaurant, so have no comment on either.In summary we had an overall very pleasant stay, and, for San Francisco, I thought the price was reasonable for the amenities and service we received. I would likely stay there again if travelling to San Francisco." }, { "user_review_posted": 20, "user_total_helpful_votes": 7, "expertise": 0.0015888778550140002, "user_cities_visited": 96, "review_days": 0.6292442497261771, "helpful_class": 0, "review_text": "The hotel was excellent. Checked in by Saleh who explained everything to us and made us feel at home at once. The room had a kingsize bed and overlooked the pool with an excellent spacious bathroom. The breakfast was amazing and had variation of food and plenty of staff who were excellent. Our room was looked after by Umapatui who made us feel welcome and was very friendly. The pool area and staff were also excellent and always there to help. My Daughter loved the pool area and hotel." }, { "user_review_posted": 38, "user_total_helpful_votes": 14, "expertise": 0.00167831030738, "user_cities_visited": 24, "review_days": 0.048740416210295005, "helpful_class": 0, "review_text": "This hotel was absolutely amazing and the staff (Dion) was hilarious and very very friendly he personally showed us our room and did a great intro on great places to eat and dance etc.The first thought when we saw the hotel was not too great from the outside but DON'T let it fool you!!!The hotel room was amazing with all of the up to date tech that you need and minibar.I would highly recommend this place it is the best hotel I have EVER stayed in especially the best service I have ever had." }, { "user_review_posted": 146, "user_total_helpful_votes": 82, "expertise": 0.002616388477007, "user_cities_visited": 173, "review_days": 0.318729463307776, "helpful_class": 0, "review_text": "Spending one night in Bangkok before traveling on, this hotel suited us very well. It was a real pleasure to be shown our room after a nearly two hour wait in line at customs at the airport.Room is modern, beds very comfortable, bathroom roomy, we looked out over the swimming pool. The room was wonderfully quiet too. Just one complaint; there are only Thai channels on tv; not really good enough for a hotel with so many international travelers! The free wifi was good though!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.026286966046002003, "helpful_class": 1, "review_text": "Paid extra to get early check-in......bathtub was undesireable to say the least. Called and reported to Front Desk. Was offered to have Housekeeping take care of facilities or move rooms. Opted to move rooms and commented that a balcony would be nice. One would assume a \"member\" would receive a complimentary upgrade after finding the room undesireable...nope....$30 upgrade...ok...$30 bucks I'll do it just to get settled after the trip. Wish they would have said that's per night and plus tax......my bill just went up by over $100 due to these issues. Well this room's bathroom at least appeared clean.....until you stepped into the walk-in shower.....you start the shower first to get your temp (before entering).....once you step in the tiles moved and all this black stuff came up through the missing \"grout\" lines. The faucet on the tub was extremely loose as well. Also, the ice machine didn't work on our floor either so you had to wait forever for the elevator to go up or down a floor just for ice. Poor maintenance on such a new property. Didn't try the pool or spa or restaurant so no review on them." }, { "user_review_posted": 53, "user_total_helpful_votes": 61, "expertise": 0.005477381599245001, "user_cities_visited": 36, "review_days": 0.552573932092004, "helpful_class": 0, "review_text": "I've stayed at this hotel four or five times in the past few years. In my view it's a very average business hotel that cranks in and out road warriors all day. While the rooms have always been clean and the linens quite nice, I've found the beds to be the hardest, most firm beds I've ever slept on. Some may enjoy sleeping on boards, but it's not ideal for me. I also didn't appreciate a room with immediate proximity to the fitness center as the door is constantly slammed when guests enter and exit, especially in the early morning hours when it woke me up each day. If you enjoy your sleep, avoid rooms in the 360s. Over my numerous trips here I've also found housekeeping starts incredibly early and isn't particularly quiet in the mornings.My departure was less than ideal this time as I requested the same late checkout time as a colleague. Joaquin at the front desk advised that the best he could do was 1pm as the hotel was at capacity and that I'd need to check out earlier than my colleague who had status...but that I could certainly pay to check out later. I understand status comes with perks, but there's something I still don't comprehend. On one hand they were apparently full and can't help me out...but on the other hand I could indeed checkout later if I paid. How are they simultaneously full but also able to offer late checkout for a fee? Also would have appreciated him asking if I enjoyed my stay and sharing my thoughts about the fitness center door noise and issues with the beds directly with the hotel, but if they're not interested maybe someone here may be.Would I stay here again? If rates are similar I'd pick the Marriott Marquis across the street -- newer, brighter, and more comfortable beds." }, { "user_review_posted": 712, "user_total_helpful_votes": 339, "expertise": 0.0022011958735790003, "user_cities_visited": 450, "review_days": 0.137458926615553, "helpful_class": 1, "review_text": "My husband and I arrived at The Drake around 1am. We were surprised that the hotel was still buzzing with activity. We couldn\u2019t help but notice, upon embarking the large stair case, that the bellman stood at the top of the stairs looking down as my husband lugged two large suitcases up to reception. No offer to help, no greeting, no acknowledgement. Despite this, we were excited to check in, though tired.We went up to our room and were immediately disappointed. The suite that we booked back in January 2015 for our September 2015 stay certainly didn\u2019t look like a suite. We immediately called down to reception and were informed that when we called to add a night to our reservation (three nights to four) we were placed in a lower grade room by mistake. The only consolation we were offered was a lower nightly room rate, which should be an obvious adjustment considering the considerable room downgrade. We were rudely informed that no suite was available to us until night three of our stay.The next morning we decided to speak to a manager. We informed her of the room issue, the cockroach that we met that morning in our closet, and the interesting room set up which included one wine glass, one hanger in the closet, one washcloth and towels for\u2026.one. Clearly the hotel wasn\u2019t anticipating our arrival at all, despite our booking many months prior. Again, we were rudely told that there was nothing to be done about it. Trip Advisor Rating for nights one and two: <1Night three we were asked to pack up our things to move to the suite we\u2019d previously purchased. Upon our return to the hotel from the days activities, we picked up our keys and were pleasantly surprised to be in the Chairman\u2019s Suite. The rooms were large, though dated. Unfortunately, the sink in the sole bathroom detached from the counter making it difficult to use. Trip Advisor Rating: 3Night four we were once again moved, this time to the President\u2019s Suite. Again, a very large group of rooms that were very dated. Trip Advisor Rating: 3Sometimes things happen when you travel, but those that have been properly trained and have a natural propensity for customer service can somehow make a bad situation better. Neither the manager nor the person we dealt with upon check in have this propensity or training.Only one person greeted us the entire time we stayed at the hotel, as we came and went multiple times throughout four days. It was just odd to not be treated more kindly. It was also odd that the hotel has not been updated in quite awhile. We\u2019ve stayed at many historic hotels (The Corinthia in Budapest; The Brown Palace in Denver; Raffles Hotel in Singapore just to name a few) and they\u2019ve all been updated while maintaining their historic appeal.When you book a room at the Drake, you have an expectation for incredible service and to receive the room that you booked, even if the customer service agent that you spoke to, to increase the duration of your stay, makes a mistake (not our fault!!!).Ultimately, we would've preferred our originally booked suite so that we could have actually settled in instead of living out of a suitcase the entire four nights which brings the average score down to truly terrible for this hotel. Sadly, this is not a hotel that we would return to or recommend to anyone." }, { "user_review_posted": 1, "user_total_helpful_votes": 8, "expertise": 0.038728897715988, "user_cities_visited": 95, "review_days": 0.7546549835706461, "helpful_class": 3, "review_text": "This hotel does not care about its guests or workers!The taxi could not even drop us off at the valet because of the strikers. There was hardly any staff to help us or check us in. We only stayed one night, and then spent the rest of our vacation else we\u2019re. They charge $300 plus a night, and can\u2019t pay there workers enough to prevent a strike!" }, { "user_review_posted": 82, "user_total_helpful_votes": 20, "expertise": 0.0010737843227480001, "user_cities_visited": 187, "review_days": 0.314895947426067, "helpful_class": 0, "review_text": "Let's begin with positive things:View on the oceanAccess to the beachFitness centerStaff is kindAll the rest of my experience was pretty deceiving:The condo needs a serious refresh. It seems like being at \"Miami Vice\" eraElevators are really oldThe laundry room was a good thing but no exchange machine for the quarters and the only spot available is a shop charging you 25 cents to exchange the money...Room are ok but very noisyThe check-in as well as the check out takes ages...Room doors aren't inspiring securityFor just 10 usd more you can have Hilton experience..." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7119386637458921, "helpful_class": 0, "review_text": "This hotel is prime location. The chic lobby is very welcoming. The full kitchen in the suite is a major plus. The room could have been a tad cleaner. I came across multiple blonde hairs throughout the room as well as a few dried rotini noodles near the couch." }, { "user_review_posted": 179, "user_total_helpful_votes": 105, "expertise": 0.0027375103018780003, "user_cities_visited": 79, "review_days": 0.10295728368017501, "helpful_class": 1, "review_text": "This is a nice place for a Seattle stay: rooms are spacious, clean, and the beds are comfortable. The showers are strong enough and the linens are welcoming-both the towels and sheets.There is free wi-fi, but breakfast is not included. The hotel staff are all very professional and courteous.The price is on-par with similar hotels in the area. The restaurant on the first floor, Dragonfish, is quite good for a drink and Asian-inspired dishes." }, { "user_review_posted": 334, "user_total_helpful_votes": 193, "expertise": 0.0026950402406040004, "user_cities_visited": 60, "review_days": 0.053669222343921005, "helpful_class": 1, "review_text": "For some reason they were jackhammering right near our room, for almost 12 hours straight each day. Plus, there was no microwave. Apparently, the entire area (including Arlington where we stayed next) was legally bound to not have microwave ovens in any rooms. The service was nice, location great, but otherwise it was unfortunate. Don't get me started on the parking garages at the hotels... Just try to come with the smallest car possible." }, { "user_review_posted": 73, "user_total_helpful_votes": 64, "expertise": 0.004146015940169, "user_cities_visited": 336, "review_days": 0.401423877327491, "helpful_class": 1, "review_text": "Great vintage hotel. It is the oldest hotel on Oahu. Built in 1902. The architecture is grand and impressive. The staff is amazing and helpful. I prefer to stay at older hotels that have charm and character. Has a great front porch and second porch to chill and watch the action below. The rooms are nice and modern. The Hotel hosts a lot of weddings and the lobby is always busy. There is nice dining with ocean views. I don't care for the Las Vegas type of busy, busy, busy of some of the other hotels that rate higher than this hotel. Not my style. I want luxury at a nice pace with not the craziness of people walking to shop going through the hotel. We watched the Pearl Harbor Parade from the second floor balcony and it was amazing." }, { "user_review_posted": 6, "user_total_helpful_votes": 11, "expertise": 0.00879031961455, "user_cities_visited": 5, "review_days": 0.6341730558598021, "helpful_class": 1, "review_text": "Loved this elegant hotel. Stayed for 8 days and I must say it was an awesome experience.We stayed in the Tower Suite room 395. For the price the room was average in amenities and size. We had a room overlooking the beach and a partial Diamond Head view. The room had a balcony in the bedroom and living room and was nice to look out and see the water. Being on the third floor it was a bit noisy as the Outrigger Hotel was next door and had plenty of evening activities which we heard until 10pm.Our room came with access to the beach club which served its purpose. The Beach Club breakfast did not have an omelette station or eggs to order but there were other items to compensate for this. The pool is indeed quite small, but with the ocean just a few feet away, I felt there was no need for a gigantic pool. We did splurge and rented a cabana which was wonderful (albeit expensive).Tours: My wife and I enjoyed three excursions. We did Pearl Harbor, Polynesian Cultural Center Luau, and an ATV tour on Kualoa Ranch. They were all wonderful, but we highly recommend the luau, and Kualoa Ranch. We rented a car and drove to Dole Plantation. The ice cream was fabulous! We took the train ride and was quite surprised how much we enjoyed it.This was our first time to Hawaii and we will return. Will more than likely visit another Island as Oahu/Honolulu really does not give one a sense of Hawaiian culture. It is very commercial, and seems like anywhere USA. If shopping is your thing, then you will love Waikiki." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.5503833515881701, "helpful_class": 0, "review_text": "This hotel is in a terrible part of town. We got to see a guy smoke crack and just homeless people everywhere. The hotel does not offer free WiFi, has no room service and has no in-room robes. These are usually found in most higher end hotels. You can't even get a decent breakfast here.No stars for you!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.735487404162103, "helpful_class": 0, "review_text": "VIP front desk are all friendly specially Nelly very accommodating and friendly to guest and you can feel her concern so you will enjoy your stay .Valet personnel are very nice and helpful specially Jericho and Chris." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7809419496166481, "helpful_class": 0, "review_text": "Hotel G is a nice, small hotel in a great location, near galleries and even a blues club. Customer service is great, and the rooms have an interesting style, with nice wood floors and cool furniture. A door to the closet would have been good, but otherwise, my expectations were met or exceeded." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.40416210295728305, "helpful_class": 1, "review_text": "The hotel is new ,very nice room ,great location ,nice swimming pool with gym and 2 tennis court,Everything looks perfect except the breakfast,If you are asian and you like to eat noodles ,rice and soup for breakfast than there is plenty of choice,but for me european there is nothing much ,i ask for homelette and they could do only with peperoni ,no ham ,there is few cakes and taste not so good,But i enjoyed the fruits,i ask a cappuccino and they said is not possible,so only black coffee or tea.So in the end for me that i love to stay in a hotel where i can get an amazing breakfast this is not the right choice,but if you dontMind then is a nice accomodation.(" }, { "user_review_posted": 39, "user_total_helpful_votes": 6, "expertise": 0.000636569653451, "user_cities_visited": 5, "review_days": 0.69934282584885, "helpful_class": 0, "review_text": "The hotel was centrally located with only a few short blocks to the Miracle Mile and a variety of restaurants. The rooms were completely redone and were immaculate. The service was very good wit the staff knowledgeable and friendly." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.756845564074479, "helpful_class": 0, "review_text": "This was our second trip to Dubai within five months. Again we chose to stay at the H Dubai and we were not disappointed. We had a great! time, it exceeded all expectations. The room we originally requested was not available, however much to our surprise we were upgraded to an Executive Suite!(room 2906). We really want to say a BIG \u2019Thank - You\u2019 to Nash for arranging that, and for being so attentive and caring to our needs. Just like our first visit the staff were friendly and made us feel very welcome. Some of the staff remembered us from our previous stay earlier in the year, that made us feel special. For us it was really nice to see some familiar faces again and also to meet some new ones. Once again, \u2019thank you\u2019 very much to Ajay, Alena, Alfie, Alyn, Christina, Eida, Enas, George, Hameed, Hameed, Juna, Kevin, Mark, Mansur, Mary Ann, Moses, Nash, Roland, Rosa, Rona (sorry, we can't remember all the names).We thoroughly enjoyed our stay at H Dubai and hope to see you all again soon!" }, { "user_review_posted": 244, "user_total_helpful_votes": 227, "expertise": 0.004406314270054001, "user_cities_visited": 191, "review_days": 0.730558598028477, "helpful_class": 1, "review_text": "I like the fact that this hotel is value for your money. A decent stay with breakfast is something that we all want. And breakfast buffet was relatively very good. I mean for the price I paid, with the kind of breakfast buffet they offered was more than what Ive expected.Though I feel that in the building which I was staying (Building C) --- there were NO ELEVATORS!! And my room was on the 4th floor room C409!! I have a luggage weighing 15 kilos!! It was good thing a thin of middle aged man was there to help me carry my luggage up to my room.On the day of my check out -- I have to carefully carry my luggages (now heavier after some shopping) and with extra bag + a backpack down the steep staircase. Wheeewww!!The hotel is very near Khaosan Road --- party street!!! For party goers this is one for you!!There is a 24/7 convenience store (7/11) outside the hotel which made it very convenient to buy food or drinks at anytime of the day.Iam just satisfied and happy to have stayed in this hotel." }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 9, "review_days": 0.7020810514786411, "helpful_class": 0, "review_text": "If hustle and bustle is what you are looking for in the middle of Chinatown, then you have found the right hotel. Upon arrival with two of my friends, we were told that our travel agent had booked us all into one room. I had absolutely no problem with this arrangement, had it been a room suitable to cater for three adults. We were shown into a room with two single beds and a camper bed. The camper looked like it was about to collapse at any moment. We immediately contacted reception and asked them if they organise another room for us or organise a proper bed. They were unwaivering, saying that this was the arrangement between out agent and the hotel. They ''dug their heels in'' and did not even try to offer us an alternative. When my friend asked the lady at reception, who appeared to be the supervisor or manager to call our travel agent, she said that she was not allowed to make international calls! WAAAAT? It ended up with me incurring further costs and booked into another room without ANY compensation/ complimentary ticket for a drink or whatever. The hotel staff were inflexible, unsympathetic and did not care- as long as they got their cash. Pool loungers need to be replaced, as most of them were broken and have seen better days... Never again..." }, { "user_review_posted": 311, "user_total_helpful_votes": 86, "expertise": 0.0012321750603930001, "user_cities_visited": 492, "review_days": 0.569003285870755, "helpful_class": 1, "review_text": "Efficient, maybe even rather clinical in operation but very comfortable rooms. Our room, 1031, was immaculate and well prepared. One negative, bottles of water were 6 dollars each!!!!Brilliant location to experience San Francisco, near the transport hub and close to numerous restaurants. Unfortunately the city never becomes quiet and our room suffered from traffic noise.We were tired on our first evening so ate in the bar area. Great food and service but at a price. We avoided the buffet breakfast at $40 each." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.217962760131434, "helpful_class": 0, "review_text": "Wonderful and enjoyable stay at the Omni San Francisco. Loved the location and the ability to be able to walk to great restaurants and China town. The Bart was walking distance as well. Will definitely return and stay here. The amenities were comfortable and our room was spacious. Our room was rather quiet even being in the city." }, { "user_review_posted": 23, "user_total_helpful_votes": 20, "expertise": 0.004111317396581, "user_cities_visited": 13, "review_days": 0.440306681270536, "helpful_class": 0, "review_text": "In general the hotel is looking its age. Very convenient to O'Hare and decent service, but outside of that it's way overpriced for the rooms and level of comfort. Wifi was spotty. Also, I got in late and wanted to get in a workout and the fitness center had closed at 10:00. I would think if there's any hotel anywhere that would have a 24 hour fitness center it would be this one. In the future I'll probably shuttle to some other nearby hotel versus staying here if I need to be close to the airport." }, { "user_review_posted": 515, "user_total_helpful_votes": 152, "expertise": 0.001322565129315, "user_cities_visited": 174, "review_days": 0.40251916757940803, "helpful_class": 0, "review_text": "The Amari was exactly what I wanted for my overnight between a late night international arrival and early morning departure.The hotel is incredibly convenient to the domestic airport. There is a well lit skybridge (more like a hotel corridor) one floor up from the hotel lobby. At the end of the corridir, turn right and go upstairs, and you are in the main terminal. It is all well marked and safe. Perhaps five or six minutes for a fit traveller with a backpack. My flight was out of terminal 2, which connects to the main terminal, and it was only 2000 steps altogether from room to gate. Less than an hour to do everything including snack and coffee, and bag drop.My room was nice, larger than many, and had a good shower, all the usual amenities, and a hot water heater plus dry coffee. The air conditioning worked well. As others have mentioned, at first there was a slight musty smell as is common in humid climates; twenty minutes of ac later it was gone. The shower water was decently hot.I did find a small rock in the bedding which may have come through the wash. Everything else looked clean.The staff were all efficient and friendly." }, { "user_review_posted": 42, "user_total_helpful_votes": 35, "expertise": 0.0039354150575600004, "user_cities_visited": 39, "review_days": 0.552573932092004, "helpful_class": 0, "review_text": "We attended a wedding recently and spent two nights at the recently opened Public in NYC, an Ian Schrager Hotel. We arrived Friday night at around 9:45pm and there was a lot of activity outside the hotel, people coming and going in festive moods. The entrance is on the ground floor where you immediately see two escalators heading up and down, and this floor is where the casual and nicer restaurant are located. The escalator is lighted and mirrored in nice dark tones which took us to what appeared to be a play area \u2014 people moving around, pool tables and the vibe starts right there. We were greeted by a charming young lady at the top of the escalator who provides us our room key and off we go to our room.The room was small, but this is NYC so not too atypical. The room is very comfortable with a nice ambience, the bed is very comfortable that has a nice sized HD TV hung on the wall across from the end of the bed, so it\u2019s easy watching bed reclined.They have a unique, small control panel right next to the bed that controls a number of things in the room \u2014 lighting, HVAC and the powered window blind and sheer. The sink is outside of the bathroom, which is behind a smoked sliding glass door that includes the toilet and the very nice, and nicely sized, shower. Seating was sparse but fine for two \u2014 ours had a bench seat with a table, others had a couch. The closets are a little funky, but fine.A really nice feature is on the top 21st floor where they offer a very scenic rooftop setting and an inside bar. The views are beautiful and seem to be a big attraction as there were a lot of young people partying and having a good time.The restaurant offers some excellent food as it\u2019s managed by Jean George and an executive chef from his team, so foodies can dine there. The casual food area offers a nice long bar of food, anything from sandwiches, soups, salads, etc, there were very tasty, too.Public is located in Manhattan very close to SoHo and about a mile from the Freedom Tower, so you are in a grey spot. Local bars and restaurants are nearby, so walking is easy and safe.Give it a try sometime \u2014 we all enjoyed it thoroughly." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 5, "review_days": 0.296276013143483, "helpful_class": 0, "review_text": "If you want a super nice hotel, centrally located this is it. Easy walk to almost anything but hard to leave as the hotel itself is really great. Had a room on the bay side and could see Alcatraz island. Would definitely stay here again. Just a really fun place!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.531215772179627, "helpful_class": 0, "review_text": "The staff was amazing . The service door to door was smooth, quick and very warm. Everyone was genuinely engaged, professional and sweet. I really enjoyed my stay and hope to have an excuse to stay there again soon." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.52354874041621, "helpful_class": 0, "review_text": "On Sunday, August 13/2017 I enjoyed the gift of a delightful two hours at Lather Spa for a Mani-Pedi service. As I entered Lather Spa I received a warm and enthusiastic \"Welcome Back\" greeting from Summer and Lexi, and was offered a glass of refreshing coconut infused purified water...delicious and healthy! The lovely Keiko, who performed the nail service, was patient, gentle, and meticulous. Terrific mani-pedi experience and very pleasant conversation. I plan to be a regular visitor to Lather Spa!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.12157721796276001, "helpful_class": 1, "review_text": "In a nutshell: Rooms are immaculately clean, and while they may be a bit small, the space is well thought out, maximizing all space in the room. The rooms are modern and well decorated. The view of the river, both day and night, is gorgeous...be sure to take pictures! The staff is always very helpful. Pedro was eager to answer all our questions. This visit we had a room in the spire, and I think there were only two rooms on our floor. It was very quiet and almost felt like we had the whole floor to ourselves. In summary, we take the train into Chicago, walk to the hotel, and then walk everywhere else. I like to call it \"urban hiking.\" We enjoy the river walk, which is right across the street, Grant Park, and Navy Pier. Many restaurant and bar choices are also within walking distance, as well as ample shopping, so no taxis, no parking fees. For as long as we visit Chicago, this will be our go-to hotel" }, { "user_review_posted": 56, "user_total_helpful_votes": 32, "expertise": 0.002663892435491, "user_cities_visited": 17, "review_days": 0.29408543263964904, "helpful_class": 0, "review_text": "I reserved the hotel through the American Express program. The room was still a pretty penny. We LOVED the overall experience and hotel. (Notice the 5 stars)However; the hotel staff did not address the upgrade through the the American Express program. I asked about it. Had I not asked about it, I don't think it would have happened.I will say the hotel is beautiful, the rooms were impeccable clean, all the staff were amazing, room service was expedite, restuarant was great and would/will stay again.Upon checkout, I asked for an invoice that showed the credits for the American Express program and was told their system was not set up to show it. I did see it on the computer screen though. The gentlemen at the front desk said he would send me an email with a itemized detail so I could see the credits were applied, I have yet to receive it. I did not book the hotel because of these but they should be able to show they lived up to their agreement with American Express." }, { "user_review_posted": 28, "user_total_helpful_votes": 33, "expertise": 0.005611513059378, "user_cities_visited": 58, "review_days": 0.667579408543263, "helpful_class": 2, "review_text": "Spent 8 days vacationing in DC, and I think we were fortunate to have selected the State Plaza Hotel. I do have to report that initially I was not very happy with the attitude displayed by the personnel at the front desk (the lobby on E Street NW); very stoic body language; not that I wanted to be greeted with fanfare or open arms, but, frankly there was no indication that I was welcomed. A smile and a \"Welcome to Washington and the State Plaza Hotel\" would have been nice. Our room was located in the Northern most building fronting F Street and as the week progressed, the employees in that particular building were very nice and quite helpful with information regarding the opportunities in the immediate area. I give the hotel a 4 rather than a five due to the experience cited above. Room had a very nice, functional kitchen, which we used every day. Hotel is located approximately 10 min from the Foggy Bottom Metro Station. This hotel also has a very nice restaurant within it's property; menu is varied and has excellent choices. The area is heavily associated with activity relating to George Washington University....lots of students. This made for a nice, quiet and safe neighborhood. I recommend that interested individuals give this hotel lots of consideration." }, { "user_review_posted": 28, "user_total_helpful_votes": 39, "expertise": 0.006651849750161001, "user_cities_visited": 31, "review_days": 0.14841182913472, "helpful_class": 1, "review_text": "Just finished my stay at the JW Marriott in Las Vegas.. I picked this hotel because the location and price was reasonable. If you are a normal JW Marriott guest, you will not be pleased with this hotel but if you don't frequent JW's often you won't have a problem. This hotel is dated like the other reviews have stated but property is beautiful. The Marriott can really score here by updating the 90s furniture, paint the hallways to a warm earthy tone, and get a new chef!The room was average and you can tell there hasn't been any updates to the rooms because you are on a treasure hunt to find an outlet (which most updated hotels have outlets on the desk and nightstand). The favorite part of the room was the bathroom! It had a lot of space and the rain shower was a plus!The food... :-( The food was very disappointing! I had the breakfast buffet with my room rate and I will say that I wanted my money back! The buffet is pretty basic with hard pancakes, picked over fruit (meaning watermelon was more white than red both days, pineapple looks dry, and I couldn't say what the other fruit was there because it wasn't refreshed). Pastries weren't fresh, pre-packaged, and an omelet station.. If you enjoy omelets than disregard this part. Had some lunch by the pool and again disappointing.. Food was hot but not really good.Pool was ok.. when I arrived I expecting to have chair set up service.. haha.. that didnt happen. It was more like a pool at a 2-3 star hotel. Saturday had one server for the entire pool (pool area is pretty large) so I had to get up and get my own drinks and food.. the second day was better. I ate out every night because I know I would get better food off property.I have two suggestions for anyone staying here.. Rent a car and visit Red Rock Canyon!!!!!! Renting a car is key because you will pay the same amount to taxi roundtrip compared to renting. The area the hotel is situated in is great!! PF Changs and Cheescake factory down the street and charleston street going towards the mountains has a lot of restaurants for you to choose! Red Rock is about 12 minutes from the hotel.. easy drive down Charleston and boom your in the desert. A lot of locals visit here and I really suggest watching either sunrise or sunset here. If you enjoy bike riding, walking, jogging.. etc.. you will not be alone! It was truly beautiful and the best part of my trip!!!Overall.. The hotel isn't horrible but NOT on JW standards (well compared to the other JW Marriotts I have visited..) If your ok with more like a 3-4 star hotel you will be fine here.. But if you frequent JW's or nicer hotels.. you have been warned!" }, { "user_review_posted": 8, "user_total_helpful_votes": 9, "expertise": 0.0053514288866820005, "user_cities_visited": 6, "review_days": 0.30230010952902503, "helpful_class": 0, "review_text": "My husband and I stayed 4 nights for 4th of July holiday. We have never been to DC so we wanted to have access to a lot of our interested locations.A+ The hotel is located just one block from DuPont circle which is an historical location. It's a hang out spot to socialize, play board games with the locals, people watch and even sun bath.A+ Few minute walk to the DuPont Circle metro station to catch the RED line. We used it to get to the National Mall/Smithsonian. We also walked to the White House which took a leisurely 25 minute walk - right behind it was Washington Monument at National Mall.A+ Location is great for lots of restaurant, bars and cafes. So many optionsA+ Great service for Uber - always arrived in a couple minutesA- We had a standard King size bed for our room so it was small but roomy enough to feel you are not squeezing yourself throughout the room. The bathroom was large. The hotel offers suites which are way bigger than our room but we just got standard rooms. We felt nothing was missing EXCEPT a microwave according to my husband. We did have a small fridge but we missed not able to warm anything up.D- WIFI/INTERNET is important to so many people in today's society and you only offer it as a daily fee of @ $12+. There are a lot of hotels in the DuPont area that charges for WIFI and so many more that offers it complimentary. Because hardly no hotels in the area offered it free, FairFax was not a make or break deal. All I know my cell phone bill will be high! This is main reason it gets 4 of 5 stars.A+ Check in/out was quick simple and easy. No complaints about seevice. Bellmans were always visible and available for assistanceHopefully this helps!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.512048192771084, "helpful_class": 0, "review_text": "Hotel is very Nice! Just had an issue with check in. I called early in the day to advise my flight would arrive late at night and to ensure I had a nonsmoking room. They lady that answered was very nice advised that she would note my reservation so that I would not lose it. I get to the hotel and the lady at the front desk proceeds to give me a smoking room. I advised that I reserved nonsmoking she said my reservation says smoking. I looked at myu reservation page and showed her it said nonsmoking. They basically ran out of nonsmoking rooms and tried to say I asked for a smoking room. We did have to stay in a smoking room 1 night as they made sure they moved us to a nonsmoking room by 1pm that next day. Overall the stay was great and I woiuld book them again" }, { "user_review_posted": 5, "user_total_helpful_votes": 13, "expertise": 0.012512413108242, "user_cities_visited": 6, "review_days": 0.16538882803943, "helpful_class": 0, "review_text": "My wife and I were in Chicago for a concert and looking for a reasonably priced room to sleep in. When we arrived at the Best Western we were told the hotel had some construction going on from 9:00 am to 7 pm. We thought it wasn't a big deal until we actually got to our room. The jackhammers are so loud you can hear your TV let alone sleep or rest after a long drive. They also rattle the walls. We were also surprised when we were woke up at 8:30 am to the jackhammers starting early. We were told by the front desk the foreman had a time constraint on the dumpsters so they needed to get an early start. We were offered a 10% discount.Rooms were what to expect from a Best Western. I would have defiantly spent the extra $50 for a nice hotel if I would have known about the construction ahead of time." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.24096385542168602, "helpful_class": 0, "review_text": "I had a special occasion and I requested an arrangement on the day of my arrival. Everything was done perfectly and the hostess was very helpful and cheerful. Her name is Angel, I totally recommend contacting her if you need any arrangements. She was very enthusiastic and she made the arrangements herself in the room." }, { "user_review_posted": 19, "user_total_helpful_votes": 2, "expertise": 0.00040070384501400005, "user_cities_visited": 53, "review_days": 0.348849945235487, "helpful_class": 0, "review_text": "We enjoyed a fabulous stay at the Talbott. The staff was exceedingly friendly. We were delayed in our arrival and while checking in the desk attendant offered several restaurants located nearby that were open late. She even offered up having them deliver to us. I thought the room was spacious by downtown Chicago standards and very clean. I also enjoyed the infused water station. After walking around downtown Chicago all day it was refreshing. The one thing that stood out to me was how quiet the room was. Having stayed in downtown Chicago many times, the constant din of traffic can be tiresome, There was little if any traffic noise making for a wonderful night sleep. I would also recommend a visit to the Hotel Bar. The Talbott Manhattan was spectacular." }, { "user_review_posted": 24, "user_total_helpful_votes": 5, "expertise": 0.000901099709441, "user_cities_visited": 42, "review_days": 0.7382256297918941, "helpful_class": 0, "review_text": "Clean, basic and good hotel in what you would expect from Holiday Inn.The rooms are big, modern, and the location amazing.The staff were very friendly and helpful, and the free breakfast is on point.San Francisco is expensive and this hotel is an absolute bargain given the location and the pricing of surrounding hotels." }, { "user_review_posted": 67, "user_total_helpful_votes": 31, "expertise": 0.0021359603834510002, "user_cities_visited": 41, "review_days": 0.374589266155531, "helpful_class": 0, "review_text": "Despite several bad feedbacks from what I've seen, I would say, you will get the service you asked for. Just approach the counter with a smile and they will help you. I have a fantastic service about getting metered Taxi. There was this guy in suit who keep running to the road just to help those who wanted a metered Taxi. (he even scold those taxi who doesn't want to on meter) (thumbs up!)We did not use the facilities as our schedules are too packed. (despite free and easy for the xx number of visits to Thailand)Check in/out was a breeze for me. (5-10min was reasonable for me) Even when I go bigger hotels, it might be longer. (just remember check in timing is 3pm)" }, { "user_review_posted": 12, "user_total_helpful_votes": 12, "expertise": 0.004744565817058, "user_cities_visited": 21, "review_days": 0.163198247535596, "helpful_class": 1, "review_text": "You get what you pay for and with Hotel Majestic,I paid a couple of hundred bucks and got a very unique, historic and Whimsy experience.My first room was used and not ready for me so CHRIS was AMAZING and upgraded me to what they did have available which was a wonderful cute mini suite with an equally small yet whimsy bath. See images. I had an AWESOME view of Sutter street and it was surprisingly not to noisy! I LOVE LOVE that I could open the windows and let fresh air in - no screens, bars, etc on windows. Cute little fireplace....love the 1920's inspired tapestry.CHRIS was super helpful with all aspects of my stay - restaurants near by, ordering breakfast, making sure my accommodation was safe and wonderful (Traveling solo for business)Room includes a basket full of goodies you can BUY which is actually VERY helpful - I bough toothbrush, etc and didnt have to walk to the market near by.Room services was SO quick and not expensive at all. Breakfast cost less than $20. UNHEARD OF.Rooms are old but again, its part of the CHARMIf you want a COLD, modern room, stay at the hilton. If you appreciate design, stay here!" }, { "user_review_posted": 203, "user_total_helpful_votes": 105, "expertise": 0.002400818789545, "user_cities_visited": 253, "review_days": 0.648959474260679, "helpful_class": 2, "review_text": "Booked this and what a nice place to stay, we normally book a lot of VRBO, so can't always review them after words but this was terrific. A one bedroom, full kitchen with in suite laundry, plenty of closet space with the bedroom closet making me wish mine was as big! Outside parking some covered, with a kids pool and adult pool. Kids like to get into the adult pool though. Check in was great and easy, staff very nice and helpful. They have a shuttle which was really helpful.A few little oddities that needed improvement in the bathrooms as well as hot water took along time. Otherwise this would be an excellent." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 4, "review_days": 0.685104052573932, "helpful_class": 1, "review_text": "We were a group of four and it was our first time staying at this hotel property (our favourites include the Halekulani, the Hyatt Regency Waikiki, and the Sheraton Waikiki). Some of things we enjoyed: the hotel is conveniently located close to the Waikiki strip and close to shopping and food (for example, it's just across the street from Marukame Udon); housekeeping is relatively quick to bring up requested items like additional towels; and Joey at check-in was very friendly and welcoming. However, we were placed on the third floor, and loud music blared every night from the hotel lobby. Forget trying to relax in the hotel room anytime before 11 pm when the music finally turns off, and that balcony? We were staring out over Duke's Lane into the parking lot, and being so close to street level was definitely a turnoff. We ate breakfast at the hotel restaurant several times, and the service at the hotel restaurant was overall lackadaisical. If you're looking for a self-serve, modern vibe, this is the place for you. If you want a nicer, quieter, more premium hotel experience, I highly suggest you go elsewhere." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.757940854326396, "helpful_class": 2, "review_text": "Stayed at the hotel for three nights during a business trip. The Union laborers were on strike as a result of the SPG/Marriott merger and the Westin was completely unprepared. Workers marched continuously in front of the hotel and along the side, chanting and holding signs. I heard the chanting in my hotel room every day, which began at 6am and ended late at night, after 10pm. I couldn't sleep. There was no room service and no cleaning service during my stay. That wasn't my issue, rather the problem was the complete lack of communication from the hotel about the suspension of these services during my stay and setting proper expectations upon check-in." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8384446878422781, "helpful_class": 0, "review_text": "This hotel was great in all the aspects (confort in room, incredible breakfast, service offered by the hotel and great staff, good situation near a BTS station and shoppings). I will not esitate to book again in this wonderful hotel !" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6434830230010951, "helpful_class": 0, "review_text": "I lost my ring at the massage shop.So I ask to hotel step name is Kamonchanok for calling the massage shop. Finally I found my ring for her helping. How can I say that very thankful to her. She didn\u2019t hesitate to call and keep smiling to me:) the hotel condition was good and so close to the BTS station.I\u2019m specially thankful for hospitality!!" }, { "user_review_posted": 71, "user_total_helpful_votes": 41, "expertise": 0.002693197694386, "user_cities_visited": 95, "review_days": 0.8313253012048191, "helpful_class": 1, "review_text": "Our second visit to Honolulu and selected The Ritz based on the location.The service staff is great and the hotel itself is clean and well organized. My son enjoyed the pool very much and probably not known, but because to access the lobby and the rooms requires going up a flight; the security is great." }, { "user_review_posted": 22, "user_total_helpful_votes": 14, "expertise": 0.0029791459781520003, "user_cities_visited": 18, "review_days": 0.032311062431544, "helpful_class": 2, "review_text": "Courteous staff, great decor. Clean, comfortable and stylishly decorated. Good location. Did not have chance to try restaurant, but bar had nice selection of top shelf liquors and attentive bartender. Comfy bed in a room with good sound insulation. Will stay again. Only complaint was small amount of dark mildew along tub grout line in otherwise clean tub/shower." }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 8, "review_days": 0.07009857612267201, "helpful_class": 1, "review_text": "I would like to thank the Management and the staff at the Handlery hotel for making our stay in San Francisco very special. We had one of the larger rooms on the top floor, which had amazing views down Greary Street. The room was nicely decorated and cleaned daily. Breakfast in the Daily Grill was enjoyable as was a meal we had on the second night. The steak served with horseradish mash will be remembered for some time.The location could not be better for seeing the city. Positioned just opposite Union Square, amidst great shops like Maceys, Saks, Bloomingdales and many more. The hop on hop off bus stops just outside, as does the cable car. China Town is just a short walk away as are many other areas.It is a great location for any tourist and I cannot recommend highly enough. When we go back, it will definitely be our first choice. Thanks !!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7059145673603501, "helpful_class": 0, "review_text": "I\u2019ve stayed at all of the Chicago Kimpton hotels multiple times for business and pleasure and other Kimptons around the country. The Palomar is the location that I\u2019ve stayed at the most in Chicago for a number of reasons. The location is top notch\u2014 it\u2019s in the heart of River North and pretty much everything you could ask for is within easy walking distance. It\u2019s also the only Kimpton with a pool\u2014 it\u2019s indoor in an atrium type setting so nice yearround. There\u2019s also a small terrace off the pool that is great for a glass of wine and some sunshine. I have found that Kimptons in general tend to have fun and foodie bars/restaurants and Sable at Palomar is no exception. Slightly annoying that it\u2019s not open for lunch but the small plates and wine list don\u2019t disappoint.Last but certainly not least, I\u2019ve had nothing but positive experiences with the hotel staff at Palomar. A special shout out is warranted for the doorman, Bleu Ragsdale. He is efficient, charming and makes you feel like a special guest from the moment you arrive. He bends over backwards to assist with anything you may need and I really feel like he looks out for people. He\u2019s an asset to Palomar. Highly recommended!!" }, { "user_review_posted": 50, "user_total_helpful_votes": 24, "expertise": 0.0022200154474230002, "user_cities_visited": 21, "review_days": 0.15826944140197102, "helpful_class": 0, "review_text": "Room 2536 for 2 nights. I found our room clean and the bed was amazing. I felt safe in the hotel and casino walking around by myself. Visited the pool and it was ice cold! I would recommend more loungers by the pool. Drink service was very slow if not, non existent! Front desk was friendly upon check in and check out. The elevators were cool, as you press the floor you are going to, and it tells you which lettered elevator to get on. There are 6 (?) elevators running all at once, so they are pretty fast! I also enjoyed the music and the dancers on the bars and the tables. There is a nice vibe in the casino. Upstairs is the Sigma Derby (sp?) that was always busy. Overall, I enjoyed our stay." }, { "user_review_posted": 34, "user_total_helpful_votes": 11, "expertise": 0.0014603656755650001, "user_cities_visited": 9, "review_days": 0.9835706462212481, "helpful_class": 0, "review_text": "\u7acb\u5730\u304c\u3068\u3066\u3082\u826f\u3044\uff08\u304a\u3057\u3083\u308c\u30ab\u30d5\u30a7\u6570\u8ed2\u3001\u5c4b\u53f0\u3082\u8fd1\u3044\u3001\u99c5\u8fd1\u3001\u30b7\u30fc\u30ed\u30e0\u8fba\u308a\u304b\u3089\u3067\u3082Grab\u3067100\u30d0\u30fc\u30c4\u7a0b\u5ea6\u3001\u591c\u306f\u9759\u304b\uff09\u3002\u90e8\u5c4b\u3082\u5e83\u304f\u3066\u304d\u308c\u3044\u3002\u4f55\u3088\u308a\u30b9\u30bf\u30c3\u30d5\u304c\u3068\u3066\u3082\u7d20\u6674\u3089\u3057\u3044\u3002\u304b\u306a\u308a\u65e9\u3044\u6642\u9593\u306b\u5230\u7740\u3057\u305f\u306b\u3082\u95a2\u308f\u3089\u305a\u3001\u30a2\u30fc\u30ea\u30fc\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3082\u624b\u914d\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u3002This was my second visit to the hotel. I totally enjoyed my stay here again. The rooms are spacious, clean and well maintained. The entire facility is beautiful. Also, the location is great. It takes only a couple of minutes to get to BTS and ARL stations and is still very quiet at night. You can find some lovely cafes and also cheap food stalls. Above all, The best part of the hotel is the staff. They are very professional, kind and supportive with big smiles. I would love to return for my 3rd visit in the near future." }, { "user_review_posted": 50, "user_total_helpful_votes": 14, "expertise": 0.001249034536025, "user_cities_visited": 14, "review_days": 0.6631982475355971, "helpful_class": 0, "review_text": "Staff super friendly, rooms extremely clean and comfortable. Top of the hay for dinner breakfast and lunch was breathtaking while overlooking the whitehouse. The food at the top of the hay was equally as great!" }, { "user_review_posted": 114, "user_total_helpful_votes": 45, "expertise": 0.0018060709536170002, "user_cities_visited": 66, "review_days": 0.68236582694414, "helpful_class": 0, "review_text": "Great place to stay, great location near union square and cable car stops nearby. Spacious and comfortable room, friendly staff. Also walking distance to Chinatown and if you like walking you can easily walk down Bush St to Market St and along to Ferry building market, not many hills that way and could keep walking around to fisherman\u2019s wharf" }, { "user_review_posted": 47, "user_total_helpful_votes": 23, "expertise": 0.002265465617744, "user_cities_visited": 31, "review_days": 0.647316538882803, "helpful_class": 1, "review_text": "Excellent location conveniently situated to nearby Metro station making it easy to reach most points of interest, including the Mall and monuments. Complimentary evening reception (happy hour) and breakfast makes this hotel a Great option for business and or family trips. Onsite parking at $44 per day is quite expensive but alternative affordable garage parking is available nearby, around the block." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.674151150054764, "helpful_class": 0, "review_text": "Feels like a home away from home. The hotel is due to the abundant use of great wood so relaxed and homely. Already my fourth visit in the past 6 months and the excellent staff always knows my name. Breakfast is a treat, and not only because the food is amazing. Michelle will get your day starting with a smile and she takes care of you like family. Truely a hidden gem." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.726725082146768, "helpful_class": 0, "review_text": "I spent over $3,000 at my stay at this hotel and we valeted our vehicle with them. The sign clearly says rates for visitors and rates for registered guests. Since being a registered guests, I should be charged that rate which was $52.00/day, however they charged me $57.00/day for my oversized vehicle which was indicated as the rate for the visitors. I brought this issue up to the hotel staff and he said it didn't matter if i was a hotel guest or visitor, oversized vehicles are all charged $57.00. Well, this clearly isn't what the sign said and what the valet attendant said when I asked him. False advertising! Oh yeah, they also charged me a tax on the valet rate, ridiculous." }, { "user_review_posted": 48, "user_total_helpful_votes": 21, "expertise": 0.002013682003751, "user_cities_visited": 199, "review_days": 0.061336254107338006, "helpful_class": 1, "review_text": "The Parc 55 sits in an interesting position among hotels: it's a \"flavored\" Hilton so it's more interesting than an average one, but it's run and maintained more like a nice Crown Plaza. The accommodations are a little older for a hotel of this stature, but the views are great! My 20th story room had an excellent view of the city. The staff are friendly, and the bar has an excellent Manhattan. However, the buffoons in laundry lost a pair of my jeans and a shirt. In most cities other than crazy-priced SF, this would be a 150-300/nt hotel. The bedding was excellent but the bed itself was springy and average. Overall a nice stay for two weeks in San Fran, but if you have a choice I would look around before settling here." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.622672508214676, "helpful_class": 0, "review_text": "The front desk staff was not friendly and very unprofessional. I did not receive a warm greeting and they were very rude. There are no directory\u2019s so I was lost in the hotel for two hours and no one cared when I told management. The food was not quality and tasted horrible. The hotel is old and run down. I had to pay for parking at the hotel. I was not told this upon reserving the room. This was the worst experience I have ever had at a hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.30832420591456705, "helpful_class": 0, "review_text": "I was disappointed with my stay at the Hampton Inn. Came in from out of town and got a bad vibe a check-in. The guest clerk was not friendly and was checking his phone while checking us in. Half the items for the breakfast were not replaced and were not replaced while we were eating breakfast. I will look for other accommodations while in Chicago next time" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.336801752464403, "helpful_class": 1, "review_text": "Loved the hotel. Location was great and view was incredible. Service was first rate. We were heading out walking a little rain shower blew in, no problem they provided us with an umbrella. Forgot brush, no problem in less than 2 minutes a brush was delivered to our room." }, { "user_review_posted": 31, "user_total_helpful_votes": 7, "expertise": 0.000985930031001, "user_cities_visited": 12, "review_days": 0.22617743702081003, "helpful_class": 0, "review_text": "A really sweet hotel that is perfect for a romantic weekend. The lobby has a cool mosaic and this huge couch that gives you an exotic kinda vibe. The room was up the stairs and a couple turns and to an outside hall and we felt like we were the only ones there (but I know we were not). Very nice to be able to step out on the hall and feel the air rather than a regular hallway. It is small enough that the staff can interact with you and remember were you are from and can make recommendations.The room was a suite with a heavy curtain separating the living room from the sleeping area, but we kept it open since it was just us. There were two large closets and a little wet bar (with sink!) and a small fridge. There was a large comfy couch, a big round ottoman, two sitting chairs and a table between them. The floors were stone/tile and the walls had that handcrafted Venetian finish. The bed area was cozy and the large bed was very comfy. The bathroom was nice and slightly industrial with a metal vanity. The two person tub was also the shower and there were both high shower head and handheld shower heads, as well as the tub faucet.They have umbrella's to use and bikes they can lend you. It seemed a bit like a Kimpton hotel, if know what I mean?" }, { "user_review_posted": 210, "user_total_helpful_votes": 162, "expertise": 0.0036348733468890004, "user_cities_visited": 89, "review_days": 0.125958378970427, "helpful_class": 0, "review_text": "The rooms at the Grove are compact, but are nicely updated with trendy decor. I found the rooms very clean and beds were comfortable. Coffee maker, refrigerator, spacious bathroom and no old-fashioned bed spreads--large flat screen TV too. I think breakfast is pretty ordinary, but most people probably walk to restaurants. The only complaint I have is that the traffic noise is pretty loud until after midnight." }, { "user_review_posted": 3, "user_total_helpful_votes": 10, "expertise": 0.016072676450034, "user_cities_visited": 3, "review_days": 0.102409638554216, "helpful_class": 0, "review_text": "The Mandarin is a great hotel, even if it's a little off the beaten path. Although not on the mall, it was within walking distance of some of the best places along the National Mall, and there could not have been a better place to watch the 4th of July fireworks display. Staff was fantastic and the service impeccable. Although not cheap, you aren't exactly hunting for bargains at the Mandarin. You're in search of an amazing experience, and they consistently deliver." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 24, "review_days": 0.262869660460021, "helpful_class": 0, "review_text": "Service: The staff here is very friendly and helpful. Charity at the front desk always welcomes me with a smile. Monte has also been great to work with. The concierge can get you into just about any restaurant (reservations are a must).Location: It's at 3rd and Market right along the BART route. About 1 mile from Embarcedero and the ferry terminal (still walking distance). And it's a quick uber ride to fisherman's wharf or Golden Gate park/bridge.Sleep quality: Rooms have been immaculate. Decent views if you get an upper floor. Fairly quiet. Standard high quality Westin heavenly bed and heavenly bath experience.Bad: It's not a Westin. They are only affiliated with Westin so all the perks don't necessarily carry over (i.e. no bonus points for making a green choice). Also the restaurant/bar is pretty quiet from what I've seen. There is a rooftop bar at the Marriott a block away that was hopping on a Tuesday night." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7858707557502731, "helpful_class": 0, "review_text": "Love the hotel breakfast the rooms are nice and clean. The staff is very friendly. A few blocks from the sky train. The near by Beer Garden is a good cheap spot to eat and drink. Soi Cowboy is also near by it is a smaller Red Light District. Terminal 21 is a full shopping is around the corner as well. 2 massage parlors are near the hotel. The foot massage are good and cheap.Beware of the shady cab drivers the ones who drag you to tailor shops and expensive destinations." }, { "user_review_posted": 152, "user_total_helpful_votes": 81, "expertise": 0.002476814346359, "user_cities_visited": 90, "review_days": 0.26013143483023, "helpful_class": 1, "review_text": "I can't complain too much giving the compelling rate I received through corporate travel. The room was decent - king bed, tv, desk and chair with nice size bathroom. The carpet was old and hotel overall felt dated, but not in a charming / nostalgic way -- more of the creepy / dirty and needs some upgrades kind of way." }, { "user_review_posted": 50, "user_total_helpful_votes": 22, "expertise": 0.0020258192651430003, "user_cities_visited": 33, "review_days": 0.895399780941949, "helpful_class": 1, "review_text": "Would definitely return! Suite was just large enough for our family of 5. Can't say enough about the great hospitality of all of the staff at this hotel. Staff is very friendly and goes above and beyond to accommodate any requests. Outstanding breakfast buffet and nightly \"snacks\" large and varied enough to call a meal (with wine and beer included) a all included in the room price. Location of hotel allowed us to walk daily to the museums and memorials. Close enough even to walk to the National Zoo is you're up for the 45 minute walk. Job well done - thank you!!" }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 6, "review_days": 0.254107338444687, "helpful_class": 1, "review_text": "This was a great end to our trip. It is extremely comfortable, super clean and really professional. Compared to our other places in Asia, this was luxurious. The hotel has many services such as a pool, a spa where you can get a massage, TV, laundry etc. Our buffet breakfast each morning was amazing. The location was great and we simply taxi'd or took a tuktuk everywhere. The hotel has lots of information on activities. The staff looked after us very well. We were able to leave our bags at reception on our last day and then they organised a taxi for us to the airport. Was overall a fantastic end to our trip and would definitely return." }, { "user_review_posted": 41, "user_total_helpful_votes": 86, "expertise": 0.01007311959912, "user_cities_visited": 229, "review_days": 0.41621029572836804, "helpful_class": 1, "review_text": "It started not very well.I called ahead to inform that we'll check-in very late, but, it was 8:12 AM, and reservation staff were having a meeting from 8am to 9am, and I was asked to call again. It was quite surprising that reservation couldn't be reached 24/7 ... Guests call from all over the world, don't they ? ...When I called back later, the reservation agent asked for my first name. As I didn't pay attention, I gave my family name, which created a moment of confusion. As I said \"Well, I made a mistake\", to my surprise he replied \"yes, you made a mistake\". I can understand he was a little bit pissed off by the time lost, but it is clearly not a high level of hospitality.Anyway, fortunately, everything was completely different on the spot.The Hotel is situated in World Trade Center area, alongside Sheikh Zayed Road (SZR), at the beginning of the 6km row of high-rises that stretches down to the Burj Khalifa area.If you visit Dubai for leisure and for the first time, you'd prefer a hotel near more 'touristic' areas : Deira, Burj Khalifa, Marina Beach (JBR).Access by car is a little tricky, as the hotel is at the dead end of a narrow street. On some time of the day, there may be some traffic jam.Closest metro station is 300m away, which is still doable under the summer 50\u00b0c heat.From the moment you enter into the hotel, hostesses dressed in red are omnipresent to assist you.Check-in is done standing at one of the four stations. Explanations are complete and it seems that they are required to do some small talk also.Be careful while giving your email-address. Be sure to write in a clear manner without mistakes, as this will be used for wifi access.There are only 3 elevators going to the top, and you may need to wait a little bit, though not very long.One of nice ladies in red will lead you to your room, explaining how the room equipments work.We understood, rooms could face the 4 faces of the building. The best view is probably facing SZR. The two 'sides' are facing another building, and, the 'sea'-view, is partly masked by the lengthy building next door.We had a king-bed room on high floor facing SZR.The room has distinctive parts - desk, bed, 'lounge' and bathroom - with different flooring.The desk and lounge area flooring is made of wood panel, which is far better than the usual cold stone floor. The bedding zone is delimited by a laid carpet, and the bathroom floor is of stone.The desk is large enough to have many working material spread. Two electrical plugs are conveniently located, though local standard (UK-standard) only. There is no glass panel on the desk, which is good : you don't end up with your arms frozen.The chair is a full office leather chair. (not the fishing net chair)The 2m x 2m king size bed is facing 42inch TV. We may regret that it is not HD, and the sound quality is not good.The lounge by the window is probably the best part. The view is grand. You may have guests on the angled sofa - which can seat comfortably up to 3 - while stretching out on a meridienne, looking at the wood beams decorating the ceiling ...The bathroom is very luminous thanks to clear colored furniture and thanks to mirrors / glass. Furthermore, light comes from outside through a frosted glass panel.There are two washbasins, which is rare these days.The toiletries are from Amouage, a nice local attention as this brand started in Oman. Unfortunately, they are made in China.There is a 15in flat TV fixed on the wall (not good quality), facing the mirror. This may sound attractive, but as the TV cannot be pivoted, you can't watch it taking the bath. You can only watch it (in reverse) while brushing your teeth or washing your face. One good idea, not well implemented ...As for storage space, you have enough dressers and drawer to unpack your things. We may regret the absence of a discreet place to store the luggage though.Amenities :> complimentary two small bottles of water> complimentary stuff for instant coffee and tead> snacks & beverages (including all sorts of alcohol)> iron & boardBREAKFAST :Not very crowded, even on weekends (at least when we stayed).Chairs and tables are stylish but the eating area is dark.The offer is classical, with the buffet displaying complete BF items.To be noticed :> items are all well presented and decorated> nice smoothies (try the detox ...)> fruit pizza> kids corner with small furniturePOOLAs most hotels on SZR, the pool is on the opposite side of the avenue, where there is plenty of space.The pool is at the bottom of the hotel tower, and not on the top of the parking building as on some hotels. It is surrounded by three high towers, therefore, it is in the shade most of the time.There is a kids pool (0,9m depth), an adult pool (1,15m depth flat) and a bubble pool.3 outside shower. Changing rooms are inside the building.DININGThere are several eateries at the same price level as the hotel ;-)At the same floor :Gym with 15 or so equipment, sauna, whirlpool, and changing room.We appreciated :> attention to kids with kids corner at the scale of ... kids (not just some kids stuff displayed on adult size shelves) at the lobby bar, at breakfast.> flower scent sprayed after room cleaning> dresser which can also be opened from inside the bathroom.> two usb ports on one side of the bed (but not on the other side !?!)> omnipresence of staffThings that can be improved :> TV in bathroom cannot be pivoted> bath is shallow. (Hard to keep the whole body under water)> door key is card reader type. Would have preferred a non-touch type (though debatable concerning security)> no shoe shine service (there may be, but we didn't noticed)> access to WC is not easy, you have to step aside, close the door, and step back into the WC axis. I would suggest to swap bidet and WC ...> most electric plugs are local type (though nothing scandalous here). One adapter is available in the room. We would have preferred that all plugs are multi-type (as at bedside).> shoe bag is much too small. Is it for kids ? :-)> no possibility to have dinner for two in the room, as there is no second chair. The round low table is too small and too ... low." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.737677984665936, "helpful_class": 1, "review_text": "The D is the best place to stay in Vegas. We\u2019ve stayed many places and this is absolutely the best! The location is perfect and the price is more than reasonable. Lots of fun! Staff is very friendly and helpful. Craps lessons were fun!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.011500547645125, "helpful_class": 2, "review_text": "Overall a nice place where you get value for the money spent. The general staff are extremely kind and helpful. Unfortuantely management needs a reset or days back at hospitality school 101. Presently staying here. Booked a room with breakfast included however the restaurant itself is closed and the hotel made an accommodation to have room service but we prefer a restaurant setting for breakfast and wanted a credit for the prepaid breakfast surcharge. Oh no the manager said. If we readjust your room rate now you will be paying more as the rates have gone up she said. Asked her to find what the differential was at the current rate and the breakfast surcharge and she says can't do that either as now our rates are inclusive of the breakfast amount. Said to her calculate what you think is fair for the breakfast surcharge and issue a credit for that amount and she said \"I have no idea\". Really, you are the manage and you have no idea as to what your breakfast surcharge per person is? Give me a break. While the general staff are nice and accommodating it seems is the management policy is we got your money, ha ha ha. Buyer beware. Management here needs to go back to hospitality class 101!!!" }, { "user_review_posted": 21, "user_total_helpful_votes": 3, "expertise": 0.0005832190539240001, "user_cities_visited": 12, "review_days": 0.52026286966046, "helpful_class": 0, "review_text": "Stayed here for 3 nights at the start of my backpacking trip around Thailand, absolutely was great stay, the room had a gorgeous view, and was exceptionally clean with great facilities, the top floor pool and bar was amazing, all staff were helpful and friendly, highly recommend this hotel" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.047645125958378005, "helpful_class": 1, "review_text": "My family and I travel about twice a year and this was the worse hotel experience we have had. The drapes were soiled. When we got off the elevator we can smell the mold in the carpet and room smelt just as terrible. We were going to stay there six days we barely spent two. The employee were unfriendly and the employee at the from desk was rude when I didn't understand what he was saying . No one helped us with our luggage. The bell man just stood there. My daughter cried the whole time she was there and we took her there for her 21st birthday. Don't go there. I can't say one good thing. I've stayed at cheaper hotels that had better service. What a dump!!!!!! Don't take your family there." }, { "user_review_posted": 29, "user_total_helpful_votes": 12, "expertise": 0.0018985872836500002, "user_cities_visited": 24, "review_days": 0.36363636363636304, "helpful_class": 0, "review_text": "My partner and I stayed for 3 nights in October 2016 and loved our room. They did an amazing remodel job for the age of the building. Everything about the room was perfect and made us wish we were staying longer. They also have coffee and cupcakes in the lobby every day from 3:00 - 7:00.The color scheme is vibrant and very pleasant. I don't normally like yellow but they did it right. The bathroom was perfect, great colors and very modern. I just hate how hotel bathrooms only build the glass out partway so the shower sprays water everywhere and drenches the floor.The location is the best you are going to get if you don't want to pay the rates you'd pay to stay at Union Square. It is only 3 blocks to union square and shopping and there are tons of bars and restaurants within a few blocks. We took an uber to the Castro and it was only $9.We parked our car at the Mason O'Farrell parking garage a few blocks away. It was $35 for 24 hours which is the going rate in most parking garages. We actually found a spot on the street next to the hotel that had free parking after 6:00 PM so we got the first night free. We just had to move it by 9:00 AM.I highly recommend staying here, you won't regret it." }, { "user_review_posted": 28, "user_total_helpful_votes": 12, "expertise": 0.001970334641635, "user_cities_visited": 17, "review_days": 0.397042716319824, "helpful_class": 0, "review_text": "I've stayed at the Waldorf for 6 nights in an Astoria Suite (upgrade).You just don't know what to say: everything is so perfect...Beautiful palaceProfessional employeesQuiet lobbyClean and quiet roomGreat Hotel car if you need a dropout in the neighborhoodClose to Water Towers... means close to almost any shop downtownI could continue like this for another page, but there is no need.One last word : thank you for this wonderful stay!Looking forward to visiting you again :-)" }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 7, "review_days": 0.9529025191675791, "helpful_class": 0, "review_text": "Nice style hotel lobby noticeably refurbished and the staff were friendly. The room was small, dated decor, the bed was very high up and the bathroom door wouldn\u2019t close but it had all necessary amenities and was overall average. The location was great, located on the doorstep of union square (where you can catch the tram) or a 20mins drive to fisherman\u2019s Wharf/Pier39. Bicycle hire was adjacent to the hotel which was really handy as we could pick them up (ride to Golden Gate Bridge) and drop them off without the hassle of then getting to our hotel. Not enamoured but would recommend based on location." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.871851040525739, "helpful_class": 1, "review_text": "First Room:On the 5th floor, smelt like black mold. It had a damp smell through out the hallway and in the room.Second Room:On the 4th floor, had vomit smell in the room and the toilet.Third Room:Perfect.I was annoyed for the price I paid i had to change rooms 2 times before I could get a normal room that anyone would have expected.Nonetheless, the service was great, and the front desk staff were really accommodating. However this does not live up to the Dream franchise standards.The rooms were also slightly small for the price we paid in Bangkok. Tuktuk service was non-existent. The stops it made and the hours it was in operation was ridiculous.Breakfast was decent. There were a lot of varieties, however milk was not fresh, it was those UHT milk." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 2, "review_days": 0.619934282584885, "helpful_class": 0, "review_text": "What a great event. The oysters and drinks at RAVISH were great. DJ Compose created a great musical vibe. Awesome Art by Brady Evans. If you love Art and Music this was a great place to be. My server Christopher at RAVISH was amazing. Crystal DeRosier did an amazing job with this event. Kudos to the MODERN ." }, { "user_review_posted": 21, "user_total_helpful_votes": 10, "expertise": 0.0022015205729200003, "user_cities_visited": 12, "review_days": 0.22124863088718502, "helpful_class": 0, "review_text": "Lovely room, perfect location close to family, OK breakfast, nice patio for breakfast, friendly helpful staff. Book directly on hotel's website. We definitely will stay here on our next visit in April." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 5, "review_days": 0.8663745892661551, "helpful_class": 0, "review_text": "4 old college girlfriends spent 4 wonderful days together after not having been together for 25 years. The trip was made even better because of the wonderful staff of the Embassy Suites. The chef concierge, Doris, made sure we were well taken care of every day. Everyone knew us and went out of his way to make our stay comfortable and fun. It was a great place to visit with each other.The location was good, lots of restaurants in the area and easy to walk around the wonderful city of Chicago." }, { "user_review_posted": 43, "user_total_helpful_votes": 27, "expertise": 0.0029380897028290004, "user_cities_visited": 21, "review_days": 0.6768893756845561, "helpful_class": 1, "review_text": "The location of this hotel is great! We were walking distance or a short Uber from everything we wanted to do and see while in SF! Also the area is very safe and we felt fine walking around. The area is also much more gorgeous than being closer to fisherman\u2019s wharf so that was nice.Room was spacious for 4 of us. The pull out sofa is actually quite roomy and comfortable, nice surprise!One downside to this hotel is the timeshare people contacting us!! They phone, knock on door, ask in person, etc.We would definitely stay here again when returning to SF!Also - booked through Airbnb so may have gotten a cheaper rate than what hotel posts!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.306133625410733, "helpful_class": 1, "review_text": "I usually stay in luxury hotels in BKK, but was meeting a friend who was staying there. The website showed no availability for my dates so called the hotel direct and a very friendly lady called Araya assisted me with reservations at very attractive rates - for the Deluxe room. All my apprehensions were put to rest the moment I walked in and was welcomed by their front-desk staff - Sarah - in particular. Araya had already informed her of my reservation and together, they made me feel like I'd known them forever. The room itself was clean and decent - my only recommendation would be to go for the 11th floor rooms which have larger windows. The breakfast (which was included) was small but I liked the fact that they have chosen quality over quantity. The cutest bar which overlooks the every busy and interesting Soi 11 was a great place to hang out and have a drink or coffee. The general quality of food in the hotel is very good and reasonable. What made my stay special however, was the warmth of the staff - Araya, Sarah and Lincoln? (the ever helpful bellhop) - always helpful and ever smiling. I could pick on a few things, but when I look at what I paid for a deluxe room, in a great location with incredible staff - the Salil is super value for money. For future visits, it will definitely make my short-list again and I feel no hesitation in recommending this hotel to others." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.984665936473165, "helpful_class": 0, "review_text": "No better hotel to stay in for hospitality location on the beach with a true Hawaiian feel. All the staff are very friendly and happy to please. Love it! every time we return the quality of service is excellent." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.47809419496166405, "helpful_class": 0, "review_text": "Hotel very run down. Managment is terrible. Had a very unpleasant stay, got woken up three days in a row by a dog barking in the room next door, Managment did not do anything to help the situation. Some channels on the TV were not working like CNN and Headline news and a few others they said they were having problems with cable company. Requested extra towels and they said they had run out of towels. This is a the Park Hyatt we are talking about." }, { "user_review_posted": 222, "user_total_helpful_votes": 77, "expertise": 0.0015735695974020002, "user_cities_visited": 179, "review_days": 0.37349397590361405, "helpful_class": 0, "review_text": "This is a \"go-to\" Good Coast location, less than 5 minutes from Michigan Avenue. This hotel has outstanding staff; welcoming, friendly and helpful at all times. Rates are very reasonable for this location and rooms are of a decent size. Room decor is \"clubby\" and can be on the dark side. A consistent and pleasant choice at all times." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.36363636363636304, "helpful_class": 0, "review_text": "I stayed here for 12 days for work in the midst of a the very busy SF conference season (Oracle Openworld and Salesforce Dreamforce). Since I was here for 2 weeks, Sara from the front desk went above and beyond making our extended stay great- setting us up in a great room with a beautiful view of the bay. Sara really went out of her way to make sure we enjoyed our stay." }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.46002190580503804, "helpful_class": 1, "review_text": "Love this hotel. I stay there frequently and am treated so wonderfully by everyone on the staff. Clean and comfortable rooms, yummy breakfast. Everyone is so helpful and friendly and welcoming. The front desk staff remember my name and always greet me with such a friendly hello and welcome. The kitchen staff for breakfast are terrific from cooks, Mohamed is the best, to helping staff like Fidel. Room staff are also always eager to please." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.823110624315443, "helpful_class": 1, "review_text": "El Cortez casino has $5 single deck tables for blackjack. The dealers will even help you out if you need assistance. I played for over three hours and managed to break even and had a great time. Slot machines are loose too. And best part of the evening was an 8 oz prime rib dinner cooked perfectly for $12 95!" }, { "user_review_posted": 164, "user_total_helpful_votes": 61, "expertise": 0.0016954489306560002, "user_cities_visited": 127, "review_days": 0.275465498357064, "helpful_class": 0, "review_text": "The hotel was perfectly located along the waikiki beachfront. As an elite member, I didn't expect that I could get some real business benefit for this resort stay. But surprisingly, the receptionist offered a packet with breakfast, credit for food and beverage, and SBC coupon, which turned this hotel out to be smart choice from my experience.The pool was quite nice, and my son loves that. Our ocean-view room was OK, but unfortunately in the opposite of the open bar of the other hotel next door, which was very loud.There is only 10 mins drive to diamond head mountain, and walking distance to the main shopping and dinning area." }, { "user_review_posted": 32, "user_total_helpful_votes": 39, "expertise": 0.0058065761888990005, "user_cities_visited": 26, "review_days": 0.7584884994523541, "helpful_class": 0, "review_text": "This was my 4th or 5th stay at the W San Francisco and had a completely solid experience. The hotel has been maintained well over the years and the rooms have been lightly refreshed. The property\u2019s gym is also great for the size of the hotel. I think this property is great value for the location and level of service. The only downside was that there was a strike during our stay limiting service. I think the property could have done more to warn us and compensate us for the noise and lack of service. At one point during our stay, I had to call twice to have the room cleaned.Pros:- Location near conference and business district- Bright rooms that are clean and comfortable- Lots of corner rooms making upgrades likely if u have preferred status- Good food and drink in the lobby bar- Great new gymCons:- Somewhat dated and dark lobby- Service could be more attentive and sometimes misses a beatTips:-Ask for a high floor to avoid the noise and get a great view-Corner rooms have a seating area-Advil free in the lobby" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.27327491785323105, "helpful_class": 0, "review_text": "Overall quality of rooms was good.Could not lower the shade in roomVery annoying, felt I had no privacyRoom 220 Front desk contacted engineer to fix the problem but couldn't see any difference after he was contacted. v" }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.025191675794085003, "helpful_class": 1, "review_text": "... are missing from this wonderful hotel. We've stayed at the Outrigger several times in the past (post-renovation) and have had a great time each stay. But every time we plan a trip to Hawaii, we always think twice before booking the Outrigger Reef. Why? There are two things missing from this hotel that prevent it from being a complete no-brainer: (1) quality WiFi, and (2) quality poolside service. Regarding (1), of course, not many people come to Hawaii to jump onto the internet. But many people can't get away from work no matter how hard they try, and those people need high-speed internet. WiFi is spotty throughout the hotel and individual rooms. I would give it a maximum 3 out of 5 stars at its best performance. Regarding (2), quality poolside service is a must on any vacation. The poolside service doesn't start until lunchtime, and you have to wait a long time for the one server to make their way around the pool. Once your order is in, the food/drinks arrive promptly. But (some) people like to get their party started a little earlier; than noon. Other than these two areas for improvement, we love the Outrigger and will (most likely) keep coming back. We are nit-picking in this review only because we so desperately want the Outrigger Reef to be a no-brainer for anyone looking to stay on Waikiki Beach." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.889375684556407, "helpful_class": 0, "review_text": "Early in May I had some questions about my calender of benefits which I brought with me to the rewards center for guidance, just like the brochure instructed. Also had tried to redeem my first free slot play ever at this location to no avail. and so I also asked about how to correctly do this. I don't recall the workers name, but with a smile and extended arms she replied to both my questions with \"I have no Idea!\" Real encouraging when I ask for help from the people that should have answersl to want to spend my money here. I've lived in LV about 12 years so I know the ropes, but I've never really been to any of the Station Casinos so was unfamiliar with specifics. As it turned out, the machine I chose just happened to not cycle my free slot play, the next machine I tried I had no issue. My benefit question was about the calendar saying one thing, a floor employee said something contrary as to requirements for receiving an upcoming gift. As it turns out, fhe floor employee was wrong, the calander was correct but I didnt find out til the day of the gift and only by following the calander, If I would have listened to the floor employee, I would have wasted a lot of money and not known it, but you ask an employee you expect what they say to be correct. Not so here." }, { "user_review_posted": 55, "user_total_helpful_votes": 36, "expertise": 0.003067416970098, "user_cities_visited": 26, "review_days": 0.537239868565169, "helpful_class": 1, "review_text": "We stayed here on two separate occasions over a 2 week trip to Hawaii, and loved staying here both times. For both stays we were in the Tower Wing in a 2x double bed room, and had great views to the beach and pool area. The hotel itself is very grand, with lots of food and drink options, and if you want to venture out, there are many places to go within a 5 minute walk in either direction. The hotel gym has lots of space and is well equipped with everything other than plate loaded machines, It also looks over Kalakaua Ave.Only downsides would be that the pool is quite small for the size of the hotel and closes early in the evening, having said that it never seemed to busy, although the sun lounges were always a challenge to get later in the day. Also the Surfrider Cafe closes quite early at 430.All the staff were very friendly and helpful and we would definitely stay here again. Just sitting on the rocking chairs watching the world go by is something we look forward to doing again." }, { "user_review_posted": 25, "user_total_helpful_votes": 20, "expertise": 0.00377358490566, "user_cities_visited": 19, "review_days": 0.7519167579408541, "helpful_class": 0, "review_text": "This is a lovely hotel. It was spotless and the staff were very friendly and helpful. It is also very well placed within comfortable walking distance of both Union Square and China Town with good restaurants very close by. The room was generously sized and the free wine and nibbles in the early evening are great and worth coming back for. My only piece of advice would be to read the special deal above, and book directly not through an agency to get the discount." }, { "user_review_posted": 116, "user_total_helpful_votes": 173, "expertise": 0.0071301654700620005, "user_cities_visited": 122, "review_days": 0.610076670317634, "helpful_class": 2, "review_text": "I 'Used' to Love this place. First time here was about 8 years ago. The PINK is charming and it has a Hawaiian Breakers Palm Beach feel architecturally. Back then there was a loaf of banana bread waiting in your room and lots of Aloha spirit. Over the years that's been changing.Now: poor customer service and lack of attention to details is ruining this place.When we arrived after flying from Atlanta, we were shocked to see the lamp shades in the room looked like they'd been attacked by a cat! Both of them were not a little flawed, but in such a state that they should have been in the trash many moons ago. We called the front desk to ask that the wrecked lampshades be switched out for new ones while we went to dinner. We also asked that the toiletries be stocked since we found empty boxes in the bathroom and needed q-tips. The person who answered said \"sure.\" But when we returned two hours later, nothing had been done.Then we found out about the toilet issue. When it's flushed there's a delayed screeching that begins about 15 seconds later and continues whining and whistling for a couple minutes. This means that it's not possible to flush the toilet without this high-pitched noise waking your partner.In the morning around 8 am, we spoke with the \"manager\" Kapono. We asked that we change rooms because of the toilet wailing issue, and mentioned that we had already asked to have the lampshades changed-which hadn't been done. We said wanted to make the most of our short two days here, and not deal with answering the door and having maintenance in the room. Kapono said he had to call us back. He called a half hour later and said he had sent maintenance! After I specifically said not to! Omg. Then he said \"oops, sorry\" and said he would call the maintenance person and cancel. Well he didn't. Knock on the door. It's the maintenance man! He also said that for him to switch our room we would have to check out of this one at noon and check into another at 3 pm. Seriously? (We had two separate reservations for the days, but, ANY hotel just links them and you stay in the same room. This is basic.)Good customer service looks like this: \"We are SO SORRY, let us send a bellman with keys to a new room and move you now.\" That is why you choose to stay at 5 star hotels. The service. The details. Do not accept less than this, as in a maintenance person in your room taking up time of a preciously short vacation. Time is valuable and it's the hotels job to be sure the room is properly functioning BEFORE a guest arrives, and if they make a mistake, they fix it and apologize. They make it up to you. This is 5 star service. This is what you're paying for. This is what the management here lacks, and why you should choose one of the many competitors in the area. The Kahala is an excellent choice and a little farther out of the mall environment.Come here for the bar and have a delicious Mai Tai. Stay elsewhere. You deserve to be pampered!" }, { "user_review_posted": 64, "user_total_helpful_votes": 28, "expertise": 0.002013682003751, "user_cities_visited": 49, "review_days": 0.10624315443592501, "helpful_class": 1, "review_text": "From the moment we entered the hotel it was magical. We were upgraded to a suite that was complete with a comfortable bed, superb linens, a spotlessly clean floor and many other amenities. The Waldorf has a complementary car service and no one in the property accepts tipping as this is included, smart move. As a Diamond member of Hilton I received complementary items and a small discount in the dining room. The Waldorf team, and especially Concierge Mark, go out of their way to make the stay perfect.We plan to return on our next visit. This is a superb property and I want to thank the staff for going out of their way to make everyone safe and comfortable. Yes there are many 5 star properties in Chicago but none are as intimate and well managed as the Waldorf." }, { "user_review_posted": 1, "user_total_helpful_votes": 8, "expertise": 0.038728897715988, "user_cities_visited": 1, "review_days": 0.32037239868565104, "helpful_class": 3, "review_text": "I stayed at Hotel Zelos on a recommendation through my company's travel center. The hotel had decent enough ratings, so I wasn't worried going into my trip. The room was smaller than expected, and the cleaning staff didn't pay the closest attention to detail, but overall the amenities were fine. However, when I checked out of my hotel room, I left some baggage at the front desk for safe keeping. Upon my return, I was told my luggage had been given to a different guest, but the hotel staff would 'keep me updated' about when it was returned. No one called me to update me about anything, and I had to return to hotel to get a number that I could call. The fact that this wasn't provided to be as soon as the incident occurred is unacceptable. Finally, two days after the incident, the Director of Hoteling spoke with me, and told me that no, my bag wasn't given to another guest, it was stolen out of the hotel storage facility. He gave me his word that the hotel would assume full responsibility for all the belongings in the bag, however, it has been over a month and I haven't been reimbursed for anything. Their insurance company has been a nightmare to work with. Slow response times, unapologetic and failing to understand how frustrating this situation is. I could not be more disappointed with what many customer have considered a 'great hotel', but I have experienced anything but." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.32037239868565104, "helpful_class": 1, "review_text": "Family and I stayed here after our cruise. We got to the hotel at 10ish. Cindy checked us in. Fabulous person and we had two rooms as we had 6 in our party. Got us a one room right away and worked on the other one while we were out and about. Kept me informed, check on if I liked the room and if there is anything she can do to make us comfortable. True customer services. Called back before she left for the day to make sure we were completely satisfied with both our room. AMAZING CINDY.Alia-concierge was very helpful, explained the tours and prices. She set it up quickly and perfectly. It's so nice to hear that Alia was actually on the tours that she was recommending. It's so nice to have a person who has actually done the tours and can explain according to need of a customer.FABULOUS ALIARosaly-Lounge. Smile, smile, smile. Cheerful and joy to talk to. Very patient with my kids and truly enjoys her job. Greeted every customer that walked in.CHEERFUL ROSALY.Karla-Manager. Saved the best for last. Truly a people person. Loved her energy and Karla greeted me by my name no matter where ever I saw her. My kids thought she was my old friend or something because Karla was very friendly. She went out of her way to make sure my family was taken care of and had an amazing experience. Karla you are one of a kind.EXCEPTIONAL KARLA." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9397590361445781, "helpful_class": 0, "review_text": "It was for a Family Leisure Trip we Booked in Jumeirah Beach Hotel. The Locality, Ambiance, Gaming & Food Options were Excellent. Had a Memorable Stay. It was Worth Spending Every Penny. Real Value for Money." }, { "user_review_posted": 44, "user_total_helpful_votes": 27, "expertise": 0.0028688072382210003, "user_cities_visited": 23, "review_days": 0.002738225629791, "helpful_class": 1, "review_text": "We were in Hawaii during tropical storm anna and the staff could not do enough for us. All staff were helpful & knowledgeable. Pool great size, easy access to beach & shops. Would definitely stay here again. Being a large group - 13, it wasn't always easy. The staff couldn't be faulted. Rooms were always cleaned," }, { "user_review_posted": 13, "user_total_helpful_votes": 12, "expertise": 0.004371111620366, "user_cities_visited": 9, "review_days": 0.099123767798466, "helpful_class": 0, "review_text": "I stayed here two nights after driving the beautiful pacific coast route 1from L.A Ufff it was gorgeous,The hotel is well located within walking distance or a short taxi ride to Chinatown, the Embarcadero, fisherman's wharf, pier 39, The cable cars,Housekeeping does a good job with rooms give it up to the ladies.Parking at the Hotel was too pricey because i had an oversize vehicle $85 per 24hrsI decided to park next to the hotel, public parking for $35 per 24hrs no in and out..." }, { "user_review_posted": 581, "user_total_helpful_votes": 149, "expertise": 0.001134722841809, "user_cities_visited": 198, "review_days": 0.5969331872946331, "helpful_class": 0, "review_text": "The hotel is really nothing special. We were a last minute booking-nothing was available and we got a Delta Medallion discount.There is only one front desk person -who is also the valet and concierge. She was super friendly-she had excellent suggestions for area cuisine.The morning desk person was very unaccomodating and kind of crabby (okay really crabby)The hotel is pretty outdated, but that is the charm-one doesn\u2019t come to Hawaii for the shower, fixtures or the room decor-Hawaii is, well, full of spectacular scenery!Overall, Aqua Oasis gets major kudos for very friendly and kind staff." }, { "user_review_posted": 39, "user_total_helpful_votes": 15, "expertise": 0.001756932243526, "user_cities_visited": 26, "review_days": 0.17360350492880602, "helpful_class": 0, "review_text": "Room was on 35th floor. Room was clean and of decent size. Bed was very comfortable. Layout of the room is a little odd but appears to be designed to take advantage of any \"view\" out the large window. Street noise, even from the 30th floor was typical for a large metro city. Any noise from adjoining rooms or hallway was non-existent.Staff was very friendly." }, { "user_review_posted": 10, "user_total_helpful_votes": 13, "expertise": 0.006201037184155001, "user_cities_visited": 12, "review_days": 0.502190580503833, "helpful_class": 1, "review_text": "We live in a world impacted by truly amazing, caring, wonderfully warm, personable people who live -- love -- to serve. Darn if I didn't meet a handful of these selfless stewards at the majestic Watergate Hotel while visiting for the 4th of July.Staying to see rooftop fireworks, I quickly discovered that the true splendor and pyrotechnics were not skyward. Sparks over the Washington Monument quickly disbursed in the smoke-filled sky, but not so in the energetic, dedicated, and accommodating hotel staff that tirelessly treated my family ... like their family.Reservations Chief Victoria Hellmann started our memorable stay by personalizing our reservation like we were the only ones staying at the Watergate during this busy time of the year. She was personable, polite, and so very kind and gracious. When we come back, it will be, in part, because of how Victoria welcomed us!Where Victoria was gracious, there was another who took us over the top -- Jasmin Wilkerson, the angel who graces the sky at the Top of the Gate outdoor lounge. Jasmin had the unenviable task of booking and assigning seats to see the fireworks from the Watergate's newly unveiled glorious perch. Once she knew I had a special needs wheelchair-bound adult daughter with vision impairments, Jasmin demonstrated her benevolent nature by securing my daughter a front row seat -- one that afforded her a lifelong memory! One beautiful gesture that should reveal to all the beauty of one Jasmin Wilkerson. Gatekeeper to Heaven on earth.As if inspired by Jasmin's positive leadership, Vafa -- our rooftop server -- was the calm amidst the world wind of activity. He never stopped smiling and never stopped asking if he could bring us something. He even told us the exact time of sunset so we could move to see it! Such a hard worker!If you tire of Heaven on the Watergate roof, venture inside to the Kingbird Restaurant where you'll have the best meal in DC, delivered with a side order of Shamalee, the most joyous, amiable, generous, warm-hearted hostess/server you'd ever want to meet. Forgot the food (not, really) -- order a cup of Joe (goes wonderful with their crumbrulee), tell Shamalee to plunk herself down at your booth, and let her baptize you with all that is good in this world! Truly a gem!So is head of Security, Ferrell Coke. You want to not only feel safe -- but KNOW you're safe? Then, shake the hand of this true super hero. My family and 150 other souls were shrouded in a protective cocoon spun by the fabulous Ferrell. Things actually do go better with Coke!All of these Watergate treasures could easily be stolen away like all those papers during the burglary that thrust this hotel in the infamous spotlight in 1972 -- but none will venture from the fold \u2026 they are bonded by a boss they all rave about: Robert Muehlich. Not a boss who gives orders and then sits back, ready to pounce when such commands are not carried out, Muehlich toils in the trenches along side those who look up to him. He bused tables, he helped wheelchairs up ramps -- and he never passed a single table without first chatting with the patrons sitting at those tables. This born leader has a true heart for others, refusing to describe his efforts as work. It is his chosen profession ... a labor he truly loves! If I were in need of a job, I'd certainly want my boss to be Robert Muehlich. He would be the head of an extraordinary family ... but that title goes to --Managing Director Jeff David. Small wonder his staff is so exemplary.Excellency always flows from the top.Thank you, Watergate! You treated a special needs child to the time of her life.Her dad, too." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.641292442497261, "helpful_class": 0, "review_text": "The Vive Hotel Waikiki is conveniently located a short walking distance to the beach and the staff was so friendly and accommodating with us during our stay. I would highly recommend staying here during your visit to Oahu!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.431544359255202, "helpful_class": 0, "review_text": "Very clean rooms, staff was excellent, but food was limited and location was not great. If visiting for trade show this location is very convenient.. although the location is a bit out of the way, the staff made my visit quite enjoyable." }, { "user_review_posted": 34, "user_total_helpful_votes": 38, "expertise": 0.005315731059057, "user_cities_visited": 61, "review_days": 0.5279299014238771, "helpful_class": 0, "review_text": "Stayed for 3 days for a business conference. The location is great and the accommodations are fine - nothing extra special. Pricey but that is what you have to expect for San Francisco. For a personal stay, I would stay here again for the location if I can score a great deal on the room prices." }, { "user_review_posted": 15, "user_total_helpful_votes": 3, "expertise": 0.000860642171466, "user_cities_visited": 5, "review_days": 0.538882803943044, "helpful_class": 0, "review_text": "This hotel truly went above and beyond. They greeted us at the door with the warmest welcome and made our kids feel like a king and queen. The hotel was very clean, quiet and in a convenient location. By the end of our 5 day stay, the majority of the staff called us all by name. We stayed on the club level and had access to the club lounge. The club level was well worth the extra money, breakfast, lunch and a light dinner are served daily, along with fantastic desserts at 8pm. The staff that works in the club are wonderful, especially, Beri. She was a gem and made sure our children felt welcome and brought them out special treats each night. Overall, this hotel exceeded our expectations and was the perfect place to stay for our D.C. vacation." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 5, "review_days": 0.130887185104052, "helpful_class": 2, "review_text": "This was our first stay at the Waldorf. The hotel is centrally located close to Magnificent Mile in easy walking distance of shopping & dining. From the moment we arrived the service was impeccable. I am not sure if there is any other hotel that offers valet like the Waldorf. You are met in the beautiful courtyard where the staff immediately welcomes you. We chose to add the valet service & have our vehicle stored conveniently & securely in parking garage directly underneath the hotel. We booked the luxury king suite. Our suite was clean & overall immaculate in condition. Our suite had 2 bathrooms. The main bath was wonderful with a tiled shower & deep soak tub. An awesome feature unique to the hotel was the TV in the bathroom mirror which we all thought was very cool. Service was absolutely wonderful & you can tell that our experience was very important to the hotel including having the concierge contacting us via email to help an assist & plan our stay. Things we did not like about the Waldrorf are few but to mention are a few noticed minor scratches on some of the furnishings & on waste receptacles in the bathrooms & we noticed some staining on the carpeting & a few stains on the chairs that for the price charged should be probably be addressed. Wish they had a coffee bar or snack area in the hotel. We went to check out the hotel dining but decided to not eat at the hotel. Our boys used the pool but it was not intended for families as it was a lap pool. Our boys are teenagers so this wasn't much of an issue for them as they swam just a few laps. The exercise room looked amazing with new quality equipment. Waldorf also offers a house car for drop off within 2 mi. of the hotel which we did not use but may the next time we visit Chicago. If you are planning a stay for shopping in Chicago we would definitely recommend the Waldorf. Just the assurance of the valet & being able to store your vehicle alone is worth the cost. We easily walked from the hotel to Magnificent Mile. It is about a block away from Water Tower Place. We loved the service & we will stay at the Waldorf again when we decide to visit Chicago." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 7, "review_days": 0.138006571741511, "helpful_class": 0, "review_text": "Hotel location is great ! 2 minute walk to the train station and a hop on hop off bus stop is also a few minutes walk away. Hotel staff were all very friendly and helpful throughout the stay and very handy having a tour desk in the hotel if you stuck for ideas!! The room was perfect, a lot bigger than I expected and 2 very comfy beds. Very spacious and bathroom was clean and also a great size. So lovely having complimentary water bottles everyday!! Pool has an amazing view on the roof top and gym facilities are just what you need." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6434830230010951, "helpful_class": 1, "review_text": "I had a chance to stay at the Mark Hopkins for one night this February before continuing on to Singapore. As an Ambassador I was fortunate to be upgraded to a suite. The Club Lounge had an good selection of morning and evening food and a full bar. Our flight didn't depart until midnight the next day, but they allowed us to relax in the Club Lounge even after we had checked out. It's located in a great part of town if you are a tourist." }, { "user_review_posted": 56, "user_total_helpful_votes": 29, "expertise": 0.002403808262795, "user_cities_visited": 177, "review_days": 0.06900328587075501, "helpful_class": 1, "review_text": "The customer service was great throughout the entire stay. The room was verry nice and had a huge patio. The bathrooms were remodeled and are really nice. The flow of water in the shower was a little low but i think that its just conservation of the water. There is cheese and wine in the evening and they serve a basic breakfast in the AM. The staff actually offered me a free ride to the subway. Awesome service again. I definatelly recommend this hotell and will stay here in the future!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.597480832420591, "helpful_class": 0, "review_text": "The hotel's lobby and staff is quite nice, but that's when the good ends. For reference we were located on the fifth floor. The room looks a bit dated with a hard bed (I like hard beds) with edges that sank where it probably shouldn't. The bathroom you hear a knocking sound whenever you turn the faucet back off. The shower in the morning (8am as well as 9am) will go from warm to hot to cold and back in a cycle. The internet was not free high speed in the least. BTS station is a small walk, but why not find a hotel even closer. I would not pay more than $80 a night to stay here and would definitely not recommend it to anyone." }, { "user_review_posted": 18, "user_total_helpful_votes": 9, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.5958378970427161, "helpful_class": 1, "review_text": "Privileged lounge offers many different types of food and is open from 7am-10pm. Food is available every time and it\u2019s a good place to hang out if you\u2019re bored in your room. Service from the staff named On was excellent too.Hotel is situated right behind National stadium station and MBK mall which makes it very convenient to move around" }, { "user_review_posted": 4, "user_total_helpful_votes": 17, "expertise": 0.020523005627275003, "user_cities_visited": 3, "review_days": 0.819277108433734, "helpful_class": 3, "review_text": "This was my second visit to the Modern. My previous visit with friends was great and so when my mother told me her bucket list dream was to visit Hawaii I was excited to share with them the Modern Hotel. This time though the hotel had been up chased by Diamond resorts and upon booking tours with concierge we were offered discounts if we would attend a \u201c1-2hr\u201d presentation on holiday opportunities with Diamond resorts. We agreed on the clarification this would NOT be a high pressure sales environment and leave a negative experience for our family holiday. We were assured all was fine and there was no obligation beyond attending a presentation. The presentation ended up the most extreme high pressured sales experience of my life. With our greeting charming sales person Scott morphing into a somewhat belittling aggressor when it was apparent we did not want to proceed with the 34,000 USD investment. We interacted and engaged through the presentation with an open mind but it was apparent that is was not suited to our location and circumstance. I expressed to Scott that I didn\u2019t want to proceed and thanked him for his time. He then let me have a series of pressured questions asking how much I had paid for the current accommodation. I didn\u2019t wish to answer as I had bought this as a gift for my parents and I didn\u2019t want to be pressured into a cost comparison discussion. But he wouldn\u2019t take no for an answer and insisted I answer. I refused. A few other little put downs and had to say again that we wished to decline and leave. We were the. Told we had to go to an exit interview. We agreed and was willing to give kind feedback to end the experience. We were taken to another room and another sales person completed the interview but then turned into another sales pitch for a \u201cfinal\u201d offer. Shocked dismayed and tired. After 2.5hrs we just wanted out of there. This experience played on my mind for days to come. Regretful that is exposed my parents to such hard core negative experience for what was meant to be a dream holiday. The result..I will never want to stay at a Diamond Resort again and want to warn people against the so called \u201cpresentation that you are walking in to.\u201d Diamond resorts are very committed to signing people up. When talking with our concierge in the days following we noticed the spreadsheet he was working on his computer. It had guest names, comments about them and personal circumstances than notes on their potential for sales. All I can say is beware!!!!!!!!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 5, "review_days": 0.322015334063526, "helpful_class": 1, "review_text": "I booked this hotel before for family and being that I am a local and have family that always visits, it was so convenient..being that there are so many to choose from! I could of booked anywhere else!! I booked it for the 23rd of July 2016 for one night on line for 2 beds, reason was that my sister had surgery and needed to sleep separate from husband because of medical reason! When we get to the hotel the front desk said that they had only one bed available and not two and was very rude about, he saw 7 family member and thought that all where going to stay and was very terrible in helping with the situation regarding our special request booked on line. So I placed my family elsewhere and still got charged! My wife and I called the hotel and the lady was not willing to reimburse our money. Now it is not about the money it is about not loosing customers!! I Work for the hotel business and I talked to some of the managers in other hotels and they agreed on not breaking customer repeat business and ties!! that's providing good business.. I could of had booked this place at full capacity for months, and they just don't understand what customer service is and the concept of returning customers!! Will never recommend this hotel to anyone again!! Thiefs!! The keep your money watch out folks!!" }, { "user_review_posted": 159, "user_total_helpful_votes": 41, "expertise": 0.001141554887971, "user_cities_visited": 401, "review_days": 0.11117196056955, "helpful_class": 1, "review_text": "Hotel is right on the beach and has on-site shopping, restaurants and bar. To me there was nothing special about the rooms and my view was of the next building so was not impressed with that. There was plenty of space in the room and was surprised to see a decent sized refrigerator. The best part is the Central location that suits anyone's needs be it shopping, foodies, beach bums. This place is really in the center of it all and I definitely recommend." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.45016429353778703, "helpful_class": 0, "review_text": "This is a great little hotel in a prime location near to the beach and the high end shops. The staff are really friendly and helpful. It feels snaller and more personal than the big 'corporate' hotels which surround it. If the rooms were a bit bigger and more modern I would have given 5 stars but I booked on price and it was definitely good value." }, { "user_review_posted": 441, "user_total_helpful_votes": 190, "expertise": 0.001981343495506, "user_cities_visited": 128, "review_days": 0.7721796276013141, "helpful_class": 1, "review_text": "I had an overall good stay here. The rate was much cheaper as compared to the other brand name hotels on the island. As I was arriving late at night, I decided to book this hotel as I didn't need anything necessarily right on the beach at night.Check-in was extremely friendly. The staff member checking me in recognized me IHG Platinum status and upgraded me to an oceanview room, which was very much appreciated. The hotel is huge, and I was given a room on a high floor, with indeed good views of the ocean in the distance. While there is no bar or restaurant in the hotel in the evening, there is a mini-market in the hotel, where one can purchase drinks and snacks.The room was SMALL...like, European/Asian sized-room small. If I was here for more than one night, the small size of the room would have been a major issue, but it sufficed for one night,There is a complimentary breakfast offered in the morning, which was the standard Holiday Inn Express affair...adequate.There is a pool on-site, which was never very busy, as well as a hot tub with powerful jets. There is a mini-golf course in the hotel as well on the same floor as the pool, which I thought was a great amenity. There is also a game room for kids on the same floor, as well as a gym.Check-out in the morning was again very friendly.Overall, this hotel fit the needs for me for the night. Under similar circumstances, I would consider returning the hotel again in the future." }, { "user_review_posted": 8, "user_total_helpful_votes": 10, "expertise": 0.005958291956305001, "user_cities_visited": 168, "review_days": 0.439759036144578, "helpful_class": 0, "review_text": "Spent 2 nights here with good friends, in separate rooms. Good location for access to many top quality restaurants. Basic room was comfy with a nice soft bed. Friends had a corner suite with kitchen. Basic breakfast was included, but there was always a line for the waffle machines. Pool looked nice, but we didn't use it. Biggest drawback, in my opinion, was hotels proximity to one of Chicago's firehouse. Across the street. I booked our room through an off site, and even after joining the hotels rewards site, the room was just under $400 for both nights. But, when checking hotel availability 2 nights before arriving, I found a better price. Then I called the hotel direct, and they beat even that price. All in all, double checking the prices, saved me $80. Yes, I would stay here again. But, I did not use the hotel valet, over $60 a night. For car parking, I used Spothero, a service I've used in Chicago before. Got both nights parking for $56 1 block away." }, { "user_review_posted": 26, "user_total_helpful_votes": 3, "expertise": 0.00044984255510500005, "user_cities_visited": 14, "review_days": 0.079408543263964, "helpful_class": 1, "review_text": "Very nice clean hotel, I was impressed with the accommodations based on my first time staying at an unknown brand. It was a bit pricey because we booked at the last minute for the holiday weekend, didn't want to pay $250 per night but it was worth it. Close to the beaches, restaurants and events." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "Very good time in South beach in the center of everything. The best location is Ithaca in Collins av next to the shopping area and next to the clubs. Very clean hotel. Super nice people working in the hotel, especially Dion who helped me in everything, to find good restaurants, good places to go out. He is the number one of the hotel. My room was very quiet and comfortable. Everytime clean. I strongly recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7146768893756841, "helpful_class": 1, "review_text": "I can't understand how this can not be a 5 Star Hotel! A real 5 Star Hotel! Outstanding service from the Bellmen to Room Service! On the outside it looks ok but rooms are great and well thought through, but it's the service that delivers here. For value for money probably best Hotel in the world! From someone who stays about 250 nights in year and is a premium member at several major chains! This is real!" }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 6, "review_days": 0.082694414019715, "helpful_class": 1, "review_text": "Truly the center piece of Waikiki History and elegance, my favorite place to stay. We were here for 2 nights to review the hotel and had requested a room with a view of diamond head but were given a room with a view of the building 20 foot away, we asked to change our room but we're told we would have to pay for a upgrade so we decided to stay in the room assigned. The problem I have with this is when we book our clients here and make a request for a certain type of view does the hotel even read our request? I do not appreciate this and have reservations now about selling this hotel, which we have booked 100's of times in the last 35 years, another problem is the Safe being located in the bottom of the closet, if your 20 it's ok but at 64 NOT.The hotel should appreciate the Travel Agents' hard work and and be more accommodating to their partners." }, { "user_review_posted": 25, "user_total_helpful_votes": 4, "expertise": 0.000666445989186, "user_cities_visited": 20, "review_days": 0.6445783132530121, "helpful_class": 0, "review_text": "We stayed at the Kimpton Carlyle for 6 days while spending 12 hr days w our daughters so not a lot was required. During our short hrs there we did find the room comfortable & the staff genuinely friendly & helpful. The Dupont Circle local has much to offer, Metro bout 3 blocks away. That said, they lacked several amenities that we have come to expect in this price range. There was no breakfast & they take down the coffee station before 10. There was no ice machine ( u hafta order up a baggie full), & no newspaper. Parking is $45/day. perhaps this all needs to b filtered thru DC prices but we have stayed in several other area hotels. I'll leave it to u to decide." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.875684556407448, "helpful_class": 0, "review_text": "Excellent accommodations as with each time we stay. Have used this propery about 7-10 times and the excellance has always been there. Usualy make a trip to this location either once a year or once every other year. Other Vegas location stays have never been able to match all aspects of this property." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.056407447973713006, "helpful_class": 0, "review_text": "I have been lucky enough to stay in some lovely hotels. I had a previous favorite in Santiago, Chile. But it has been surpassed by The Modern. We arrived having let them know we were celebrating our 40th anniversary. Thanks to our booking through Visa Signature we were upgraded to an oceanfront suite, among other nice benefits. (It's not often I thank a credit card company.) The staff was not just accommodating, they were exceptionally friendly, helpful and not condescending as sometimes they can be in upscale hotels. The lobby bar lounge is gorgeous and the nightly live music is perfect. (Melanie can sing like an angel with great range!) The area surrounding the hotel is exquisite. And my oceanfront suite? Incomparable and they left split of champagne and a sweet note congratulating us on our 40 years of wedded bliss. (Which, let's face it, is an accomplishment!) I really don't want to go home. I'm writing this review as I'm still here. I can only say, if you get the opportunity to stay here, DO IT! You too can have a new favorite hotel. Totally romantic and just perfect for any occasion or just for the hell of it!" }, { "user_review_posted": 41, "user_total_helpful_votes": 22, "expertise": 0.002494731997965, "user_cities_visited": 29, "review_days": 0.5881708652792991, "helpful_class": 1, "review_text": "I was on a business trip to a medical conference. Stayed for 3 nights. Def 5*.Attentive staff. Great spacious rooms.Food selection great.Location is good.Has infinity pool on roof with great view.Would return and recommend." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.7546549835706461, "helpful_class": 1, "review_text": "I am very disappointed with this hotel. Due to a \u201chouse policy\u201d that apparently trumps all other rates (regardless of the description when booking) I am out $3000 for a stay that did not happen at all.I paid a significantly higher nightly rate for the \u201cflexible rate\u201d, so that I would have some flexibility that was traveling from overseas. I called the hotel to cancel immediately after his delayed visit. Weeks later when I noticed the charge had not been removed I contacted them. They refused to refund it due to an unwritten policy that was in affect, I guess I was supposed to just know this as this information was not given to me when making the reservation. I did not get a response from the GM until after I took matters to IHG directly, only then did I get an email claiming my messages went to spam.Horrible service, double dipping for $3000 to me, and the money from poor guest that took the room after I cancelled it.Fortunately, it was agreed with my bank that the charge is not valid even if the hotel did not.It is unethical and deceptive to charge more to call a rate flexible rate and then say it is not only after the reservation is made. And it is bad business not to recognize this when brought to your attention. Beware of this hotel, if anything goes wrong with your stay it is unlikely that this hotel, Adrienne or Nitin, will do anything to help correct the issues." }, { "user_review_posted": 97, "user_total_helpful_votes": 34, "expertise": 0.001591380383137, "user_cities_visited": 48, "review_days": 0.029025191675794003, "helpful_class": 0, "review_text": "This hotel is across the street from the posh Sir Frances Drake and a half a block north of Union Square. It felt as if I had stepped into a hotel in Paris when I first entered the lobby. The front desk people were gracious and helpful and called a valet immediately for my car which I had left at the curb. The garage is off-site, and you need to phone 20 minutes ahead of time to have your car waiting, but you never see the valet and so there is no need to tip.The room was perfect- if you want a huge room and all that goes with it like in-room coffee, go to some generic and sterile chain hotel. Do not bother staying at The Chancellor and writing a bad review. There is always coffee and hot water and cookies and fruit in the lobby, so going downstairs for coffee is not that big a deal. You could probably even get away with slipping in there in your pajamas if you wanted to.The noise that others had reported was pretty much non-existent, compared to other places I have stayed in big cities. The hotel also gives you a choice of about 8 different pillow types, and for those who prefer down, buckwheat, or magnetic, etc.,instead of hotel pillows (which were actually just fine), or simply if you want a big body pillow, this is a great service. The bed was very comfortable and I was sorry I had to get up early each day.The breakfast menu was varied and fine. They give you a 10% discount coupon for the restaurant when you check in, as well as a 2 drinks-for-one at the historic bar. The restaurant is only open evenings from Wednesday-Saturday, and I was there Monday and Tuesday, but there are good restaurants within a block of the hotel.The pre-printed directions they give you when you want to go to a particular highway, e.g. 101, 280, etc. are more of a guideline than an absolute, because the city is in such disruption with repairs, new building, street closures, etc. that I found myself going round and round one particular block about four times before I figured how to get out of town- and I have a great sense of direction. The problem is that from many streets, you cannot turn right OR left, and there are also many one-way streets that take you way out of your way. So- do a ground-truth check of streets that are closed before you follow the printed directions. Most staff take public transportation and so are unfamiliar with the chaos on the roads.I would not think of staying anywhere else on my next visit to San Francisco other than the Chancellor Hotel- it was perfect." }, { "user_review_posted": 116, "user_total_helpful_votes": 27, "expertise": 0.001019682148333, "user_cities_visited": 38, "review_days": 0.28970427163198204, "helpful_class": 0, "review_text": "One of the quietist hotel rooms we have ever stayed in. Front desk staff was very nice and helpful...I have to say the people that helped with dinner and activity reservation were not very helpful. Could use more personality and better ideas. Seemed to point us to touristy type traps." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8307776560788601, "helpful_class": 1, "review_text": "Overall, our stay was Average. There were a few issues. Street parking: a big hassle, garage was around $50! Random $20 charge to my account during the stay that they didn\u2019t notify me about at first, said it would be 7-10 days until it was refunded. Ok.Got a handicapped room- didn\u2019t mind that. Room: on the small side (we were wondering how a handicapped person would be able to move around). Windows opened but there was a bunch of trash beneath. Beds & rug were neat and clean. However, there was something that looked like a bloody booger on the bed duster & underneath the one bed was quite messy. All it would need is a good sweep out! Refrigerator had some noticeable fingerprints and wouldn\u2019t get cold. Biggest issues with the room- the sink wouldn\u2019t drain properly (it would take around 5-10 minutes to drain, who knows whose bacteria was floating to the top\u2026it left an enormous amount of scum) & the toilet ran for an extended period of time. Overall, the room was good enough for two nights.The pool area was small but okay if it weren\u2019t for the wild children throwing each other around and doing flips into the pool (which wasn't big or deep enough to being doing so) without adult supervision. The pool itself was big enough for 2 people to do 15-30 second laps (at least) & it was even impossible to do that with 4 kids wrestling, screaming & splashing around. No lifeguard on duty so I feel like this is an ongoing thing. There were literal babies/toddlers (without diapers on!!!) going in the hot tub! The rules were posted but I think they took them more as a suggestion, or didn't acknowledge them at all. Also, the gym was impossible to use with the same children running back & forth using equipment improperly, leaving it drenched & dripping. Really dangerous safety hazard.Overall, I would say that our stay was average. The room was satisfactory but the amenities were lacking and we're encouraged more to stay at BnB's while in the area." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 5, "review_days": 0.21686746987951802, "helpful_class": 0, "review_text": "We had a great stay once again. We had a deluxe corner king on the 25th floor. Check in was a breeze. Loved new elevator systemThe new bathrooms were very nice the only downside was that the shower took over 10 minutes to warm up and get hot water. Both morning the wait was unbelievable for hot water.Side note the casino was awesome as usual but Sat night there were no cocktail waitresses working slots. Sat over an hour and a half with not one coming by for a cocktail.!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.082694414019715, "helpful_class": 0, "review_text": "From the time we entered to the time we left, the entire staff was so helpful and informative! 1st time in Miami & JC told us where the best restaurants were & clubs & got us VIP! Saved us so much $$$" }, { "user_review_posted": 94, "user_total_helpful_votes": 76, "expertise": 0.0038149032423150002, "user_cities_visited": 54, "review_days": 0.335158817086527, "helpful_class": 1, "review_text": "The location of the hotel is excellent, on Lafayette Park right across from the White House. The nearest Metro, Farragut North, is about three blocks away.The hotel has a classic look, with a gorgeous lobby. It has the feel and service of a boutique hotel, not a huge corporate hotel. We were greeted at registration by Constanze, who continued to make us feel welcome during our entire stay (about 24 hours).The room was not especially large, but it was elegant and room and beds were comfortable. When we got there our toilet handle was broken. When leaving the hotel we informed Constanze at the front desk and it was fixed by the time we got back. Later, a room service waiter arrived at our door with complimentary fruit and water and an apology note.Also, there were always great cookies (free) at the front desk.What I liked best was the warm, welcoming service. I would unhesitatingly recommend this hotel." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.313253012048192, "helpful_class": 0, "review_text": "I know it mustve been a tiring day for them. It was 12 in the afternoon, a lot of their guest are checking out, it's lunch time and they must be hungry but guess what? We are tired and hungry too! I dont know if they're just plain rude or they have preferential treatment (we're asians by the way) or they're just so busy. It's just sad that we didnt feel welcome here but we just had to shrug it off and not let that ruin our trip. The room is decent, neat, affordable. Breakfast is fantastic. We had lots of food to choose from probably because we got up early. There's this nice pond you can chill. Location was perfect. Need something? There's 711 downstairs. There's a small pharmacy too. And lots of food establishments to choose from. It's heaven for foodies like me." }, { "user_review_posted": 420, "user_total_helpful_votes": 381, "expertise": 0.004293753251052, "user_cities_visited": 299, "review_days": 0.345016429353778, "helpful_class": 0, "review_text": "Like many hotels, this is an old world hotel that is now part of a chain. Has that ever worked out well?First, the hotel's directions say LaSalle at Randolph. The actual entrance is closer to Randolph and Wells. The building is a block long so LaSalle isn't wrong, but if you are walking head toward Wells to avoid walking an extra block. I'm guessing the website might say LaSalle because Wells is the street under the train - so it is probably better to sound like you are a block away. However, I didn't hear any train noise.Then again, my room was closer to LaSalle - so here's a tip - ask for a room closer to LaSalle.In addition to being well soundproofed, the A/C worked well and the wifi was good.The rooms are small. It's Chicago so that's not too surprising but be prepared - two people will bump into each other.There is a 7 Eleven store around the corner and a little dive restaurant called Perogi Heaven around other corner. I really liked the perogis.The hotel was quiet all night - inside and out. The floors are carpeted and the doors well insulated.If you need to be near city hall etc this isn't a bad choice. I think I'd rather be closer to the lake or Michigan Ave but if you need to be in this part of town, it's not a bad choice." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 2, "review_days": 0.830230010952902, "helpful_class": 0, "review_text": "It\u2019s a busy hotel with few westerners. We stayed for almost two weeks for a medical tourism purpose. On the positive, rooms are clean and it\u2019s got a good location - and at a reasonable price. However, people clearly smoke in rooms, corridors are full of food orders, there are multiple people in many rooms on the floor, there\u2019s massive family groups roaming the corridors at night, breakfast whilst plentiful is chaotic and stressful. No ice in or to rooms without cost, could not get air con below 25 ( had it looked at two times and then just gave up), booked for a double bed and got two singles pushed together with single bedding - get the pictuture. It\u2019s clearly a former premier hotel that\u2019s being run into the ground prior to redevelopment. I don\u2019t often give feedback but feel compelled to this time. There\u2019s no where to sit in lobby, no veranda furniture, and overall a bit barren. Would I book this again - no but if you are aware of the issues, then maybe it\u2019s still for you. Cleaned ng staff were heloful and did their best." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 53, "review_days": 0.106790799561883, "helpful_class": 0, "review_text": "This is a perfectly pleasant hotel for the price. Found the room comfortable and clean with a wonderful view, though a wall of floor to ceiling windows, of the Space Needle and the cool Cinerama across the street. Appreciated the Juliet-style balcony for fresh air. Conveniently located in a safe Belltown area. I liked the retro exterior. The bed was very comfortable and we got a great night's sleep. Didn't get a chance to check it out but saw an upscale market across the street. Agree that they definitely could use more electrical outlets." }, { "user_review_posted": 73, "user_total_helpful_votes": 80, "expertise": 0.0052101046101940005, "user_cities_visited": 49, "review_days": 0.24972617743702002, "helpful_class": 0, "review_text": "When I first thought of going to San Francisco, I was worried I wouldn't be able to find something clean, affordable and free parking. Fortunately, this place popped up while I was searching. It had everything I was looking for and the reviews were good. We arrived in the evening and checkin was a breeze. The front desk was efficient and we parked in their parking lot. Finding a space was never an issue.We got to our room and I was hoping for a view of something, but it was a view of the other building and the roof of another building. But we didn't pick the place for the views. The room was clean and the bathroom was clean. It was spacious and very comfortable. There is no fridge, but they give you a bucket and ice is available. There is also a coffee maker.We still had to have dinner so I yelped some places and one was a block away. We walked down and streets were alive with people. The small restaurants were packed and the shops were so cute. Everything was in walking distance. The Palace of Fine Arts was just a few blocks away.We will definitely make this our go to hotel everytime we go to San Francisco." }, { "user_review_posted": 43, "user_total_helpful_votes": 38, "expertise": 0.004180042031361001, "user_cities_visited": 60, "review_days": 0.039978094194961004, "helpful_class": 0, "review_text": "Friendly staff, good location, nice rooms with what feels like quite new furniture. I'd stay here again if need be. I'd like to see a store in the hotel for some late night snacking after long days of work." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 9, "review_days": 0.10624315443592501, "helpful_class": 0, "review_text": "My room was very spacious and you could see Mt. Rainier out my window through the tall buildings. Seattle is so beautiful.I had trouble with my room being freezing, finally gave in to calling the front desk about it and they sent maintenance up right away. He knew exactly what the problem was, came prepared with a ladder and tools. Turns out they had adjusted temps during the heat wave to keep everyone cool. Mark from Engineering was quick to fix it and very friendly. He even called a few hours later to make sure it was working properly. Going that extra mile makes a big difference.I travel a lot for work and a comfy bed, peace & quiet, plus customer service are what I look for. the Hotel Vintage checks all of those categories." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "...and everything has been more than we could ask for. Staff has been very very accommodating and the place is beautiful. Had a chance to walk around before it was time to the check in and the neighborhood is amazing too. Special thanks to Kwame at the front desk, he's been killing it. Making us feel right at home. Also Craig the bellhop, fun guy who is happy to help out. I'll be sure to update this at the end of our stay but so far everything is great." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 7, "review_days": 0.52026286966046, "helpful_class": 0, "review_text": "Centara's always my first choice of hotel in Thailand. I never disappointed with they're service. Specially the club floor where we're staying we got the best service everybody willing to do everything we ask them.The hotel is on the top of shopping malls and in the center of everything you need.The only down side for me this time is the room start to get old so the air conditioner is very lound. And there's no kid club here so this is not fun for my 4 years old.But you can walk down to the mall and they have a playground inside the mall for kids.Also the pool is 1.4 meters all the way not kids friendly.Over all Centara still my best hotel of good service \u2764\ufe0f" }, { "user_review_posted": 71, "user_total_helpful_votes": 21, "expertise": 0.001325618945938, "user_cities_visited": 15, "review_days": 0.39978094194961605, "helpful_class": 0, "review_text": "We really enjoy Hyatt Place, but were pleasantly surprised at how great this place was. Our family spent 5 nights here. Our room had floor to ceiling windows overlooking the street, we walked to all of the attractions every day, and the staff were very friendly and seemed to take pride in the property. The included breakfast and wifi were perfect. We were sad to go when we moved on to our other \"fancy\" hotel for the last two nights, we wished we would have stayed put at the Hyatt." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.334611171960569, "helpful_class": 0, "review_text": "We had a great experience and stay at The Palomar Hotel. From the reservations to check-in to the front door, all the staff were friendly, efficient and consistently offered service with a smile. They even went the extra mile -- we had a bottle of sparkling wine, chocolate covered strawberries and fruit and nut plate waiting for us in our room as a treat to celebrate a special occasion we were celebrating. But you can have a celebration of your own every evening between 5-6pm when the hotel hosts a happy hour with free wine and snacks. There's also an outdoor pool in a lovely private courtyard.The hotel is within quick walking distance to the Dupont Circle subway station. There are some nice restaurants in close proximity (Al Tiramisu and Ezme) and a popular bagel shop directly across the street where we bought breakfast every day. It's also a quick cab ride to Georgetown. Major attractions along the Mall can be reached easily and quickly by subway.We had a King Executive room, which was spacious, clean and well equipped. Our room was on the 10th floor overlooking the back of the hotel and was very quiet.Two points we'd call out that need improvement are: 1) this particular room (1008) had a smaller window and the room was dark even during the day. The room could use some extra lighting to compensate for the lack of natural light. 2) The wifi was entirely unreliable. Connection often dropped off and I couldn't log onto my laptop at all. Wifi access is free of charge for Kimpton karma rewards members -- I couldn't imagine having to pay it! The wifi is the main reason I rated this hotel a 4 instead of a 5." }, { "user_review_posted": 51, "user_total_helpful_votes": 32, "expertise": 0.0029358758840620004, "user_cities_visited": 116, "review_days": 0.5815991237677981, "helpful_class": 0, "review_text": "Pro: Attentive and all-smiles front desk.Decent breakfast. Not 5 star quality.Cons: Aside from the main lobby, the hotel DOES NOT, in any way, exude luxury. The feel is more like a Comfort Inn at a beach location.Cleanliness is at the top of my priorities when rating a hotel. Upon walking into the gloomy room, which smelled like hospital or toilet bowl deodorant, we looked for complementary slippers. It was obvious the slippers had been used and recycled. They were not wrapped in a plastic bag, like most 5 star hotels provide. The 2 pairs of slippers were placed one pair inside the other pair. There were traces of hair, lint, and dust.In the bathroom, the toiletries sat in a box. There were rings of water around the shampoo and conditioner, suggesting that toilettries were also previously used. Which is ok. But it certainly is not 5 star luxury.BREAKFAST BUFFET: the fruit tasted stale. Perhaps cut and prepared earlier in the week and stored in the fridge, for a couple of days.The \"power snack\" section were plastic jars of Nutella or Peanut Butter and Jelly, with bread crumbs in it. Very \"homey\" setup. Again, not 5 star luxury.As soon as the clock hit 10:30am, plates were removed from guests' breakfast table. Food was immediately put up (which was fine) and waiting staff stared at guests who were taking time finishing their meal. In 5 star hotels, this absolutely does not happen. Sure, servers quietly advice patrons that breakfast will stop being served in x amount of time. But guests can finish eating at their pace and leisure. In fact, coffee and tea continue to be refilled past the buffet cut off time.HOTEL 24-HR RESTAURANT. Food quality: subpar. e.g. French fries tasted like frying oil had not been changed daily.POOL/LOUNGE AREA.Small pool area at the roof top. Felt more like an apartment complex pool area than luxury hotel. The lounge chairs were stained and worn out. There is a tiny, modest bar.My room key stopped working. I couldn't take the elevator down to my room. So, I asked the staff in the bar if they could assist. Can't do attitude. They asked if I had already talked to the front desk about this issue with my key. When I suggested for one of the 4 waiters at the pool bar, who were just standing chatting with each other, if they could figure out a way for me to use the elevator to get back to my room, they seemed inconvenienced. After waiting 15 minutes for someone to resolve this small problem, I finally asked another pool guest to please walk with me to the elevator to insert their room key and set the elevator to my room floor.The bar staff did nothing.Overall, mediocre ambiance and service. Definitely not 5 star luxury, service or quality." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8548740416210291, "helpful_class": 0, "review_text": "Best place to stay in Chicago hands down! The staff and Hotel is amazing and located in the middle of everything! The room had view of the city and of Lake Michigan, very spacious and accomendating. We stay there everytime we come to Chicago" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.265060240963855, "helpful_class": 1, "review_text": "What the good folks don' tell you when you check in is that the hotel rooms on the back side of the building back up to train tracks. And those trains run. All. Night, Long.Sleep is next to impossible.And during the day when I tried to catch just a little bit of shut-eye during the lunch hour otherwise denied to me the night before, hotel staff were yelling at each other up and down the hallway and, apparently, over walkie-talkies.If you're into sleep deprivation, I give the place four stars." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.554764512595837, "helpful_class": 0, "review_text": "Loved, the staff, the lobby, the art, the rooms, and the amenities. Would highly recommend the this hotel. We wanted to eat Thai food, the bartender Jedd recommended a great place plus a very unique bar for us to visit.The manager, Fungai Muzunze walked us to our room and was so nice and informative. Next time in SFO this is our place!!Great location and a very fun place to stay!Thanks so much!" }, { "user_review_posted": 53, "user_total_helpful_votes": 31, "expertise": 0.002729322416043, "user_cities_visited": 955, "review_days": 0.6166484118291341, "helpful_class": 0, "review_text": "We were hoping this was close to the railway station for the early morning train, but it was more than 15 minutes away by taxi. This should be noted for travellers intending to use the station. Overall this was a pleasant hotel with pleasant staff." }, { "user_review_posted": 364, "user_total_helpful_votes": 67, "expertise": 0.0007832838021510001, "user_cities_visited": 86, "review_days": 0.5870755750273821, "helpful_class": 2, "review_text": "This has become our go to place in Vegas. We used to stay on the Strip, but the last 3 trips we chose El Cortez. Maybe we should give another Fremont hotel a shot, but why....when the El Cortez is perfect. We stayed in the tower rooms (only rooms we have stayed in here). THey are very spacious. Cleaning service is wonderful. Beds were very comfy this trip. We prefer the North side as it is a little quieter. We enjoy the casino as it is not huge. The slots are pretty loose. Sportsbook here has the friendliest staff in Vegas. My wife placed her first sports book wager this past weekend and the gentleman working could not have been more patient in explaining the process to her. I've mentioned before that the sports book staff here is awesome and they still are that way. There were a couple new workers working from the last time we were there in March, just like always, they are awesome. I will never go to another book on Fremont as this place deserves my business and to be recognized for their friendliness to all guests. That being said about the Sports Book....the Staff at the entire casion is so friendly - maid staff, gift shop staff, bar staff, front desk staff, staff that brings us drinks to the slot machines, security, even the guy cleaning the men's room - they are all so friendly day in and day out.The El Cortez proved again on this trip why they are #1 in our book. We will be back to stay here the next time we are in Vegas. Thank you to all the staff for making this yet another perfect trip!" }, { "user_review_posted": 17, "user_total_helpful_votes": 55, "expertise": 0.015596705415035002, "user_cities_visited": 11, "review_days": 0.15607886089813802, "helpful_class": 1, "review_text": "Stayed for 2 nights and loved every minute. Lobby is lovely...fresh flowers and burning candles everywhere. The bar area has a fireplace with comfy sofas.Our room was very clean. Linens were fresh and perfectly white. The bed and pillows were dreamy. We had a room on the 16th floor with a fabulous view. We found the location to be ideal, close to the train and within walking distance to many restaurants, shops and sights." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.35925520262869604, "helpful_class": 0, "review_text": "I've been to Chicago many times for business, with or withought my husband and family! We are never disappointed in the rooms and of course their well known service! Their restaurant has amazing food! We enjoy their breakfast menu and their dinner menu is as good as any independant 5 star restaurant!" }, { "user_review_posted": 118, "user_total_helpful_votes": 68, "expertise": 0.0026874028691810004, "user_cities_visited": 194, "review_days": 0.079408543263964, "helpful_class": 1, "review_text": "We stayed here recently and enjoyed the hotel. Overall it is probably between a 4 star and 5 star. We had a great view however from the 31st floor looking back out towards the Giants ball field and down towards the wharf and waterfront.The good points: The rooms are well appointed but nothing out of the ordinary for a hotel of this caliber. Bathroom was large and adequate with features you'd expect, comfortable large towels, robe, etc... The bed was large and very comfortable with plenty of pillows. I slept very well. Room was modern chic and very clean. Lots of plugs for phones, laptops, gadgets. A safe in the closet. We rented a car during our stay to do a little site seeing and drive the Golden Gate bridge. The hotel concierge was very accommodating, even getting us an upgrade for the same price. The hotel is within walking distance of quite a few things and we took advantage of that. If we needed a ride, as the city is small in size, a cab was very reasonable. It cost $13 to get down to the wharf for example.A few negatives for our visit: The lobby is very small. Inadequately small for a hotel this size. Also, during our stay they were having some sort of Microsoft meeting and another large medical convention. This made the lobby even smaller as it was PACKED. The elevators were also overwhelmed. They even had one elevator blocked off just for Microsoft use only? Being on the 31st floor, it could take 5 to 10 minutes to get up and down depending on how many stops needed to be made. The bar here is also very small and gets easily crowded. Now, I know this is San Fran, but things were crazy expensive. A simple mixed drink like a rum and diet coke was $13, and a crown and coke was $15. My wife and I had three drinks each and with tip the bill exceeded $100. Now I don't mind paying a premium, but seriously, that's plain ridiculous. Lastly, our TV never worked right, even after they sent someone to fix it. It was derby weekend and I wanted to see at least that, but could not from the room. We weren't there to watch TV, but it was irritating not to be able to at least watch the news, or use the hotel features accessible by the TV like checkout, or to check our bill. Surprisingly, on our second day, they did not leave fresh towels although we had used the others and left them in the tub for pickup. As such, we had to call down and get them sent up late in the evening when we were ready to shower and go to bed. Not something we wanted to wait for being tired and ready to end the day.Overall, very nice hotel. I know that hotels have conventions, etc... and that it should be expected. I am just saying it made our stay less than as enjoyable as it could have been. I'd stay here again, but given the number of choices in San Fran, would probably try something different next visit." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.301204819277108, "helpful_class": 0, "review_text": "Shuttle service is very unreliable-- constantly late -- hotel staff all seem to be on their first day -- very confused-- lots of staff but no one seems to know what is going on---pool not open during Independence Day -- what ???? No fridge--no coffee makerWould not chose this as a place to stay in Vegas -- rooms okay but showing some age" }, { "user_review_posted": 18, "user_total_helpful_votes": 8, "expertise": 0.0020473966187300003, "user_cities_visited": 9, "review_days": 0.35870755750273803, "helpful_class": 1, "review_text": "Spent the night in Seattle for a concert Saturday night and the Seahawks game Sunday. This was a very convenient location with great views for watching the history-making storm that never really materialized. Good service, easy access, comfortable and quiet. We would stay here again." }, { "user_review_posted": 78, "user_total_helpful_votes": 63, "expertise": 0.0038109303253290004, "user_cities_visited": 646, "review_days": 0.21029572836801702, "helpful_class": 1, "review_text": "Was on a short leisure stay with my son. Upgraded to a very junior suite. Large room, sparsely and modernly furnished (not necessarily my taste, but OK). Nice bathroom with separate shower (good water pressure). Standard non-soaking tub, which is really worthless, not a shower and not a tub......go figure....Nice bar with separate street entrance. Probably the most expensive valet in my life: 61.40 US$ per night. Drivers beware! Very centrally located, in the Embarcadero Center complex.. Starbucks/Peet's only feets away from main entrance. Staff are generally helpful and smiling. Would probably go back if I had to stay in City center." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 5, "review_days": 0.253559693318729, "helpful_class": 0, "review_text": "My wife and I recently stayed at the Hotel Palomar for a long weekend. This hotel has a great location on State Street, close to Michigan Ave. shopping and River North restaurants and nightlife. Rooms are very nice, especially the spa rooms. The staff was exemplary from the front door to check out. They genuinely seem to care about the needs of the guest. I would highly recommend this establishment." }, { "user_review_posted": 79, "user_total_helpful_votes": 39, "expertise": 0.0022863862945310003, "user_cities_visited": 164, "review_days": 0.015334063526834002, "helpful_class": 0, "review_text": "Spectacular views of the bay from the 20th floor. Ok amenities in the room are made up with very good and professional service. Make sure you visit the lounge where you'll find some of San Franciscos best cocktails. While the property is not really withiin walking distance with the exception of the pier we really didn't fine that to be an issue. There are always several cabs waiting out front or just you uber as we did. if your a Fairmont fan which we are you'll most definitely enjoy this property." }, { "user_review_posted": 14, "user_total_helpful_votes": 3, "expertise": 0.000929997950851, "user_cities_visited": 8, "review_days": 0.7168674698795181, "helpful_class": 0, "review_text": "Wonderful hotel - one of the best we've stayed in. Rooms were new, spacious, clean and luxurious. Service great with extra touches eg. complimentary beach bags (with water and fruit) daily, gifts for kids, cookies etc. Would definitely recommend and go again." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.9364731653888281, "helpful_class": 0, "review_text": "Enjoyable stay here at Emblem. Great bar if a little more expensive than others. Good coffee shop on site for breakfast, also serving food. Rooms are nice - not huge but enough. New York sized. Decor and feel was individual with nice touches such as a water dispenser on each floor and a jug in each room. Nespresso machine in each room as well." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7683461117196051, "helpful_class": 0, "review_text": "The Clinton hotel in south beach was a wonderful location and great staff experience. They were very helpful and friendly. Around the corner from the beach. And the hotel has a new limonada restaurant with gourmet food, very good. Had a situation with my airport shuttle and the front desk staff Barbara kindly went out of her way to solve the issue. I would go back there my next trip.Thank you the Clinton hotel-AnaNew York" }, { "user_review_posted": 13, "user_total_helpful_votes": 14, "expertise": 0.005118020013749, "user_cities_visited": 79, "review_days": 0.018619934282584003, "helpful_class": 1, "review_text": "Wow... this place was amazing!! Nothing bad to say about it, immaculate room, friendly staff, has its own private section on Waikiki beach and the breakfast was yuuuuum!!! They also have a freshen up room that you can use if your room isnt ready for checking in when you arrive and they will look after your luggage for you until you return... the fresh flower lei on arrival was the highlight for me" }, { "user_review_posted": 46, "user_total_helpful_votes": 17, "expertise": 0.001683865118086, "user_cities_visited": 96, "review_days": 0.423877327491785, "helpful_class": 0, "review_text": "Nice quiet property away from all the activity of The Strip. Nice spacious rooms, with comfortable beds and kitchen facilities. Nice pool area and pool bar, as well as gym. Just a block of The Strip so it's in an ideal location." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8915662650602411, "helpful_class": 0, "review_text": "My room was on the 5th floor, directly above an outdoor patio where very loud music was played until 2am. I would encourage others at the very least to avoid the lower floors of the hotel if you plan on sleeping before 2am." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "I was very excited to stay here, as The Drake is an iconic and historic Chicago hotel. I was shocked upon arrival at the condition of my hotel room. While the common spaces, such as the restaurant and lobby are fine, the room was terrible. I was very close to leaving and going somewhere else but was only in town for the night. The room had a strong, old odor. The carpet looked like it hadn't been replaced in 30 years. I ran my hand across the nightstand and it was covered in dust! The room also didn't feel like a hotel. It was old and dark. The furniture was old, dated and beaten up. The doors to each room are very loud when you close them, and you can hear when others leave.I found someone else's hair on the bathroom floor, a large stain on the bedroom wall, and stains on the bed skirt. The only saving grace was the bed was comfortable and the location was convenient for meetings. Staff were friendly and helpful, but I would not stay here again. I was very disappointed." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.903066812705366, "helpful_class": 0, "review_text": "My family had a very pleasant experience. Staff members were super nice and accommodating, especially Mr.Chaliaw. He greeted us every morning and recommended very interesting spots to visit. He also helped us a lot with transportation issues which was extremely helpful. The rooms were clean and well kept and they were made up everyday when we left the rooms. Extremely satisfied and highly recommend this place for potential visitors" }, { "user_review_posted": 2, "user_total_helpful_votes": 8, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.47754654983570605, "helpful_class": 2, "review_text": "Ms. Ta, performed a excellent customer services. She has very well knowledge and explained for us in detail for the shopping district and other interesting visit place . We are very appreciated for her kindness. If we have chance to come back to Thailand, we will be happy to stay with your hotel again." }, { "user_review_posted": 33, "user_total_helpful_votes": 9, "expertise": 0.001213726139247, "user_cities_visited": 44, "review_days": 0.8088718510405251, "helpful_class": 0, "review_text": "I love the d\u00e9cor in this hotel! The bed in the Room was very comfortable it's right across the street from the beach. There are tons of things to do on the strip. They have a free breakfast in the morning for guests.Are stay was very short we checked in at 11 and only stayed one night but we enjoyed it. This hotel is very close to the cruise port so it was very convenient." }, { "user_review_posted": 21, "user_total_helpful_votes": 14, "expertise": 0.003126264298061, "user_cities_visited": 10, "review_days": 0.306133625410733, "helpful_class": 1, "review_text": "Really friendly, great service.. A lovely spot whilst in Bangkok, great location! Food is lovely and roof top pool and bar is a great reward from touring the hot busy streets. We has two connecting Rooms, lovely and modern, clean and a great size. Shuttle tuk tuk to sukhumvit road so easy to get to metro or terminal 21 centre. Our 2nd visit and just as happy as the first." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.32420591456736003, "helpful_class": 2, "review_text": "I booked my stay at Marriott's Grand Chateau as they had two bedroom villas to accommodate the size of my family. I was expecting great service and cleanliness and although the staff were very nice and accommodating the initial room that we were given was disgusting. It was very clear that the room had not been cleaned. There was dried food all over the end table, the pull out sofa had some kind of dried up snot looking substance on the cushion. And there was a dirty sheet left under the sofa bed. I come to las vegas all the time and have stayed in different hotels along the strip, this was the worst in regards to cleanliness. We spent a large amount of money on the room and expected that at least it was comfortable and clean. The room that we were sent to was a more modern room but still had issues with cleanliness. Very disappointed, I expected better from a 4 star hotel. On the plus side the hotel is close to the strip with no resort fees and the hotel also offers fun activities some days but overall i will not be staying here again." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.671412924424972, "helpful_class": 0, "review_text": "I have stayed in this hotel over 30 times and every time it been excellent but right now it is a construction site with drilling from 8am in the morning that shakes the whole hotel. It is due to end at the end of June 2018 but it is so loud you cannot sleep or focus on work.Be warned." }, { "user_review_posted": 156, "user_total_helpful_votes": 44, "expertise": 0.001258993314604, "user_cities_visited": 65, "review_days": 0.8088718510405251, "helpful_class": 1, "review_text": "This was my first visit ever to Hawaii. We went to Oahu as it seemed to be the most recommended place for first timers. We wanted a place that was budget friendly, fairly accessible, and central. With Parsk Shore we were able to get just that. There was nothing extraordinarily fancy, but it was just what we needed; a place to sleep at night while enjoying the beautiful island of Oahu during the day. Nothing pretentious, complicated, or an excuse to charge customers extra. The staff were super friendly, professional, and super helpful. We loved that this was right across a beach, where I can go for a morning swim every day. Additionally a lot of what we wanted to see and do was walking distance. If I ever have the chance to return to the island I\u2019ll be doing my stay here again." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 4, "review_days": 0.21412924424972601, "helpful_class": 0, "review_text": "I put up at the hotel on a professional visit to Dubai. The hotel is centrally located, rooms are clean, food is reasonably good.There was not required toiletry. There was no tooth brush, tooth paste, shaving kit, comb, etc. in the bathroom. This is a noticeable miss and causes inconvenience.The staff at the reception desk was less than polite.Given a choice I would explore to stay at other similarly located hotels while in Dubai." }, { "user_review_posted": 36, "user_total_helpful_votes": 39, "expertise": 0.005149141196807001, "user_cities_visited": 23, "review_days": 0.091456736035049, "helpful_class": 1, "review_text": "This has got to be one of the most unique properties in SF. We were pampered & made to feel welcome from our check-in to walking into the living room of our suite & seeing the bottle of wine, box of truffles & the card telling us Welcome Home. Our suite on the 3rd floor had a wonderful view of the Bay & Golden Gate Bridge. Loved snuggling in the robe while sitting on the couch with the fireplace lit & watching the fog creep in over the Gate. Took walks along the trails & felt we were in the middle of nowhere, but also enjoyed walking around the Presidio to Palace of Fine Arts. Good selection for the continental breakfast & evening wine with seating either inside or around the fire pit. Enjoyed the Walt Disney Family Museum and the Thursday evening gathering with band & food trucks on the parade grounds." }, { "user_review_posted": 36, "user_total_helpful_votes": 7, "expertise": 0.0008336704794830001, "user_cities_visited": 14, "review_days": 0.6867469879518071, "helpful_class": 0, "review_text": "My wife and I flew into Chicago for the weekend to see a Cubs game at Wrigley Field. We got an early AM flight, and arrived at the hotel at 9:30 AM expecting to be able to leave our luggage. We were checked in! Amazing! The room was immaculate, the bathroom was spacious, and the bed was so very comfortable. We could not have been any happier!" }, { "user_review_posted": 87, "user_total_helpful_votes": 42, "expertise": 0.0022334082875800003, "user_cities_visited": 53, "review_days": 0.146221248630887, "helpful_class": 0, "review_text": "I've never stayed at an OMNI hotel before, but I will again after my experience here. What a great hotel with incredible staff. Maggie and Josh have made my birthday stay here with my daughter so memorable. I called months ago with some questions and Maggie emailed me all I needed to know. I also got emails from Josh about some other questions I had. Unbelievable service from such great employees. I've never been treated so great at a hotel. I didn't feel like a guest when I arrived, I felt like family. The hotel is central to everything. We never needed a car, we walked everywhere. We were generously upgraded and our suite was amazing. The room was clean, neat and had ever possible amenity you could ever need while you are away from home. Thank you Maggie and Josh for a wonderful birthday stay. I couldn't have asked for anything better!!! I will come back again and again." }, { "user_review_posted": 14, "user_total_helpful_votes": 16, "expertise": 0.005438123610914, "user_cities_visited": 9, "review_days": 0.512048192771084, "helpful_class": 0, "review_text": "I came here to celebrate a birthday with a friend, who wanted to spend a weekend in San Francisco. This hotel is right next to Chinatown, and walking distance to several other fun locations, plus they had parking. I had reserved an inexpensive room but had indicated we were celebrating a birthday. When I got there, they upgraded us to a suite! Not only that, but in the room they had a card, flowers, candy and a bottle of champagne! It was an amazing surprise and so nice. The hotel was a splurge for us and we could only afford the basic rom, so to be given all those extras was really just wonderful. The staff was so kind and helpful the whole weekend, giving us recommendations, directions, and all kinds of help. The room was simple but really nice, and the bed was soooo comfortable. They made it such a special weekend for us, not just because of the little gifts and nicer room, but with the overall kindness and generosity of the staff! The location was perfect as well. Highly recommend!" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 2, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "Stayed at Hotel Adagio for 2 nights. Cute place, spacious rooms. We had a 1 bed king and it had plenty of room! Located just a few blocks from Union Square and the Cable Cars, definitely worth the price. We also used the workout room twice, it was a great place for a quick workout. They had a few cardio machines and some free weights and also a few other weight systems! Definitely recommend!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.903066812705366, "helpful_class": 0, "review_text": "I found the room to be spacious and comfortable. The staff was friendly and helpful. I loved that there was a restaurant on-site and enjoyed breakfast. The service was outstanding. I only stayed one night but I will stay at the Darcy on a future trip to DC." }, { "user_review_posted": 20, "user_total_helpful_votes": 12, "expertise": 0.0028026039942620003, "user_cities_visited": 18, "review_days": 0.22946330777656002, "helpful_class": 0, "review_text": "Very nice , beautiful motel. Great staff. So quiet and a good place to get away form slot machines and hoards of people. easy access to the strip by monorail. Also vary close to strip to see the lights or just take a drive down the strip. Its not like being on the strip where you just walk off the elevator and you in the gaming and crowds of people. Its a nice break form the noise and crowds." }, { "user_review_posted": 60, "user_total_helpful_votes": 65, "expertise": 0.005149141196807001, "user_cities_visited": 44, "review_days": 0.8105147864184, "helpful_class": 0, "review_text": "We stayed for two nights over Christmas period in two rooms with our kids. The hotel is large and sophisticated.The rooms are comfortable, spacious with a closet room, huge bathroom and high ceilings. They can feel a bit uncosy because of the high ceilings in fact. Bed was ok, but not exceptionally comfortable either so it didn't feel luxurious.Breakfast was excellent - the waiters are very attentive and will get anything for you. Unfortunately, the main dining room smells like an Indian curry house, so we sat outside and could order food with the waiters directly. We had waffles, eggs benedict and so on, really a great choice.We used the pool a few times which is nice, but sadly the sun goes behind a building at 3pm so that is the end of the sun for the day at this time of the year, so advise you to go early, if you want sunshine. Pool service was lacking, people seem quite disinterested in their guests, which could be easily improved. There aren't many sunbeds, so space may be a problem at certain times, but pool itself is a good size and nice temperature.We also used their roof bar for a drink one night - there was a live band playing, but it is full of semi-rich kids who chain smoke so the air is stinky and unclean and it is very loud. We ordered 3 drinks and were sitting one metre from bar ..- when our glasses were nearly empty, waitress who is constantly floating past, controlling if you have something in your glass, asked us if we wanted another round - we gave in and ordered more. We were then mortified when bill came - chf90 for just beer and wine in such a stinky bar! She then had the cheek to ask us if we wanted to give any tip for service? What service? She was flirting recklessly with other guests, cuddling them and giving them top service, while we couldn't get her attention to pay. Useless. I am not sure if this bar belongs to hotel or not, but it is full of rich teenage kids so I would avoid again.Reception was friendly, but they do have young girls who seem quite inexperienced. They whisper and are not very clear about things if you have a question. It wasn't really the 5 star experience for this reason.Overall, I wouldn't stay again because of location of hotel. Each taxi ride seemed complicated before we got on main highway and the driveway to reception with all its twists and turns around the building is quite annoying. The business area does feel a little dead too. In some respects it was a luxurious city stay and in some others, it wasn't. However, hotel did offer value for money, so my verdict is out." }, { "user_review_posted": 61, "user_total_helpful_votes": 22, "expertise": 0.0016406104445560001, "user_cities_visited": 54, "review_days": 0.11281489594742601, "helpful_class": 2, "review_text": "If you stay here try to get at least a villa, the studio or efficiencies which our friends had was small with pull down wall bed or heard some have pull out sofa. Our room had very comfortable king bed, full kitchen, dining table and sofa, bathroom had large tub and two separate sinks. Definitely good location on strip, yeah does not have all the extra of the big line hotels like restaurant etc., they WILL try their best to push time share even call the room the next day. There is mall across Harmon Ave with plenty of eating options." }, { "user_review_posted": 229, "user_total_helpful_votes": 37, "expertise": 0.000674078153555, "user_cities_visited": 110, "review_days": 0.853231106243154, "helpful_class": 0, "review_text": "I travel a lot for work. This place is cheap even for vacation. Room amenities are almost zero. No in room coffee and no telling when room service will arrive. The line outside Starbucks before it opened was really long. No breakfast or coffee before work. No clock in the room and they blew off the wake up call request...just did not do it. Check in was a monument to saving money at expense of the customer experience." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.18565169769989, "helpful_class": 0, "review_text": "Nice and clean place to stay.During the stay it was my son birthday and a surprise birthday cake was in the room .Around the hotel there many shop and night market to shop is quite convenient to move around" }, { "user_review_posted": 18, "user_total_helpful_votes": 23, "expertise": 0.006093150416222001, "user_cities_visited": 74, "review_days": 0.10624315443592501, "helpful_class": 2, "review_text": "There is not a lady on earth that wouldn't awe at the cleanliness and sparkling beauty of the suites at state plaza. Especially in the bathrooms. This was the only hotel I felt comfortable walking around barefoot. I absolutely loved it. Mirrors everywhere! sparkling chrome everything! Hats off to the housekeepers , designers, and management! Just plain excellence. it is only 3 blocks from the white house and walking distance from the other monuments. We also took a tour that picked us up in front of the hotel. just be very careful to ask the extremely helpful host about parking meters, parking availability etc. find out everything about when and where to park." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 8, "review_days": 0.8723986856516971, "helpful_class": 1, "review_text": "Last year, I stayed at the Cosmo for four days, & it was a wonderful time; however; this time was a complete headache from start to end.Traveling for business, I checked into the hotel ahead of my husband due to my schedule. A clear understanding was confirmed that the room was not ready & the staff will coordinate with my husband when the room is prepared. Four hours later, I am receiving calls from my husband on room issues, then random requests (via phone call) from the hotel to confirm items (while I am in a meeting),& then text messages from \"Rose.\" To say the less, it was a nightmare.Note: I checked in at 9am and we were not able to get into a room until 6pmMoving forward:1. Every time we left the room, the key never worked. NEVER WORKED!2. We stayed for four nights, and the ice machine was broken the whole time. NEVER FIXED.3. There came a moment when I was not able to charge items to my room due to notes on my account. NEVER MADE AN EFFORT TO CHANGE.4. At the pool, we ordered food that we had to remind the server three times we ordered it. Along with that, a guest vomited, and staff did not remove them from the area. NEVER AGAIN.Final Thought:My Taxi driver mentioned the Cosmo/MGM was going through colossal management changes and that there is a state-of-mind of \" I don't care\" throughout the staff because MGM promised to fire more than 1000 employees by the end of the year. Usually, I one that does not believe rumors but the staff actions reflect this ideal." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.07064622124863, "helpful_class": 0, "review_text": "Everything was excellent! We had great service at arrival with valet, checking in, service at the bar, in room dining, and on check out. We will be staying here again and recommending it to friends. Thank you!" }, { "user_review_posted": 39, "user_total_helpful_votes": 16, "expertise": 0.0018814169757560002, "user_cities_visited": 18, "review_days": 0.47261774370208104, "helpful_class": 1, "review_text": "This was my second time staying at this hotel. It filled all my needs. The rooms are comfortable with standard amenities. It also has a mini fridge. The view of Diamond Head, the zoo, Kapiolani park, and of course, Waikiki Beach is amazing. It is located right across the beach on the corner of Kalakaua and Kapahulu so I doubt there are any rooms with a bad view. I love staying near this end of Waikiki because the ease of getting in and out of Waikiki is excellent via Kapahulu Avenue. Highly recommend this hotel and will definitely stay again." }, { "user_review_posted": 86, "user_total_helpful_votes": 30, "expertise": 0.0015832326171570002, "user_cities_visited": 83, "review_days": 0.138006571741511, "helpful_class": 0, "review_text": "The hostel is pretty decent and fun, full of events, fairly clean and amicable as a whole. Breakfast is bagel, pb&j, cereals and maybe some fruit.Wifi works ok, location is very handy.The downside was the owner was constantly freaking out about little things, it was really disturbing. Also the tiny and few bathrooms." }, { "user_review_posted": 27, "user_total_helpful_votes": 5, "expertise": 0.0007887176595100001, "user_cities_visited": 14, "review_days": 0.40416210295728305, "helpful_class": 0, "review_text": "We stayed here 1 night when we flew in before we drove to the North Shore. The room was really nice (more modern than the photos shown on here). The view we had from the balcony was amazing. We looked down Waikiki Beach. The gentlemen down the bottom of the hotel were very helpful with dealing with our bags and holding them. The only issue we had with the hotel was the fact we were double charged for the room. We had booked online through a 3rd party and when we gave our CC over for the security deposit we were charged again for the room by the hotel rather than them charging the 3rd party. It took awhile to clear the matter but they eventually refunded the money to us. Would stay here again. The location was amazing." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.09638554216867401, "helpful_class": 1, "review_text": "I stayed here with my family, the hotel is big, clean and offers an amazingly beautiful swimming pool. Location is excellent !! The hotel is connected to the Palladium Shopping mall and is a minute walk to the Platinam fashion mall, Central World and Big C. Staffs are good and friendly. We arrived early and they allowed us an early check in." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.35158817086527905, "helpful_class": 1, "review_text": "Perfect location for travellers wanting to be close to Fishermans Wharf and Pier 39. Everything was walking distance.Hotel was perfect for what we needed. Very clean and tidy, great to have parking also. Bed was really comfy. We read it might have been a little noisy but we had no issues with sleeping.Highly recommended hotel." }, { "user_review_posted": 33, "user_total_helpful_votes": 10, "expertise": 0.001360844459156, "user_cities_visited": 18, "review_days": 0.20427163198247503, "helpful_class": 1, "review_text": "This was a great affordable hotel. I think it was worth getting the Ocean view. It just makes the stay a little more special. We stayed in room 1407. It is a corner facing the Ocean--two different views in a window and a tiny balcony. So ask for the higher floors in the corner--it should end in 07 (1507, 1407, etc). Ask for the high floors and I really liked the location because it wasn't in the middle of the Waikiki upscale noise. Also ask for the renovated rooms. The rooms are ok, don't expect the most luxurious. They're kind of small, but typical of a beach house. Try to book as early as possible to get a good deal. We had two rooms, one for us and one for our adult kids. It seems like you'd need connecting rooms for families with young kids." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7782037239868561, "helpful_class": 1, "review_text": "Superb hospitality, beginning w the doorman before we even walked in the door. Jonathon at the front desk could not have been more helpful - thanks! The view was stunning. Rooms were clean and well appointed. Great place to holiday." }, { "user_review_posted": 176, "user_total_helpful_votes": 160, "expertise": 0.0043032108573320006, "user_cities_visited": 120, "review_days": 0.378970427163198, "helpful_class": 0, "review_text": "Having not stayed in such an old, historic, hotel since 1987 staying at the Biltmore, in LA, I was hesitant. I like new properties, amenities. Upgraded and modern. Well, this place had the charm of a classic, and the modern conveniences like a great bathroom, large windows, and great furnishings. The place is fantastic. Location is great for Union Square as well. Enjoyed a few diners around, like Pinecrest and Lori's for breakfast. Bash, the bellman, was a pleasant surprise, the moment I drove up. He greated me, got my luggage, and after quick check-in, showed me to the room. They offered me hot cider and fresh brownie at check-in as well. Class act. All the staff we came in contact with were very nice, addressed us by name, or at least said hello. Thats unusual these days." }, { "user_review_posted": 18, "user_total_helpful_votes": 12, "expertise": 0.003126264298061, "user_cities_visited": 18, "review_days": 0.525739320920043, "helpful_class": 0, "review_text": "This hotel had the best breakfast during our entire Thailand and China trip. The rooms were well decorated and clean. The beds were comfortable. The bathroom was nice especially the shower. The pool and gym were also very good." }, { "user_review_posted": 111, "user_total_helpful_votes": 51, "expertise": 0.0021202930835500003, "user_cities_visited": 51, "review_days": 0.20591456736035002, "helpful_class": 0, "review_text": "I have stayed in A LOT of hotels and this is the only time I have ever given a 5 star rating. The location is good, about two blocks from the Magnificent mile and close to Navy Pier and close to everything you might want to see downtown. I will say parking is a little difficult to figure out. They do have Valet parking ($63 or parking garage$43) which i will say is the worst part of the hotel. Sadly, that is par for the course in that area of downtown. My check in was simple and efficient. I asked if an upgrade was available and they gave it to me free of charge. (I was expecting to pay) She informed me that the Hotel Manger has free drinks from 5:30pm to 7:00 pm in the atrium. Nice touch. Our room was everything I expected, clean, plenty of towels, comfortable pillows and bed. The shower/tub was roomy and plenty of hot water. The mirror's didn't fog during showers, plenty of counter space. Being in the city the room only had minimal noise which was nice. The continental breakfast was great. They had two cooks on hand, cooking eggs anyway you wanted them. Plenty of extras that went with the breakfast. Best continental (Free) I have ever had. Also, plenty of seating and you were not on top of each other so you could have a semi-private breakfast. They did have free WiFi in the rooms. I asked to for a late check out, no problem. My overall experience was just great. I do stay in Chicago from time to time and there is no question, this is where I will be staying in the future. Do choose this hotel!!!" }, { "user_review_posted": 154, "user_total_helpful_votes": 46, "expertise": 0.0013398275563120002, "user_cities_visited": 116, "review_days": 0.501095290251916, "helpful_class": 0, "review_text": "The hotel is clean and pretty well maintained for an older property. The breakfast was plentiful and pretty standard for a hotel free breakfast. The location is very good for seeing the DC sights. Booked this thru a third party website and got a wonderful price. Wouldn't hesitate to stay here again." }, { "user_review_posted": 2507, "user_total_helpful_votes": 533, "expertise": 0.0009218368200500001, "user_cities_visited": 310, "review_days": 0.116648411829134, "helpful_class": 0, "review_text": "First time for us staying in downtown Seattle hotel and went through Clipper vacations in Victoria. This establishment was recommended by co-workers, so we gave it a try. The location is within walking distance to the Monorail / Pike Market /Waterfront promenade, however be careful when walking during the day time (4 pm.) from Lenora along 3rd. Street, as we had a uncomfortable experience with homeless people taking drugs. Once we figured out which streets to walk, all went well. The staff members & housekeeping were very friendly & efficient, only issue we had was that our credit card had a $50., hold placed on our account to cover cost incidentals upon checkout (which lasted full week before reimbursement) & none of the staff told us this. Suggest that the hotel establishes a policy of notifiying guests of this policy? Our room & washroom was clean, however it is showing its age plus our bathroom shower was setup for the handicapped, which we have never come accross before? Another concern was the TV which did not work correctly upon our arrival & was addressed by the staff quickly. The only issue is that the TV is not in Hi-definition & available stations were very limited. The A/C for the room was very noisy (it was very hot during this time), overall experience was good, hoping our critic of our experience is taken in a positive way?" }, { "user_review_posted": 100, "user_total_helpful_votes": 52, "expertise": 0.002414211629703, "user_cities_visited": 16, "review_days": 0.5832420591456731, "helpful_class": 0, "review_text": "Being my first stay I was suitably impressed with the staff greeting plus the ease and speed of checking into the room.Bags arrived at the room just before I did!The room was great and the outlook terrific.Having stayed at other 5 star hotels on Waikiki, they don't even come close to the Trump International in terms of room quality and service." }, { "user_review_posted": 53, "user_total_helpful_votes": 32, "expertise": 0.002820924388817, "user_cities_visited": 15, "review_days": 0.296823658269441, "helpful_class": 0, "review_text": "We almost went with the Hampton in the theater district but I'm so glad we picked this one instead. It was so convenient to Millennium Park, The Art Institute of Chicago, the River Walk area and Michigan Avenue. It is in the old Chicago Motor Club building and they kept the old building's ambience. The only two downsides were that there are not ice machines on every floor, and the bathrooms were small---not enough counter space for my liking. The rooms were smaller than a normal Hampton inn but that didn't bother us since the building was cool. It IS in the city, so expect street noise (but it sounds like most of the hotels have that issue)." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.11062431544359201, "helpful_class": 0, "review_text": "The hotel is great! Every staff member we spoke with was very professional. The people who work here are very helpful...without being in your face, just right. Our room was clean, smelled good, and looked terrific. The hotel is located in River North in downtown, extremely close to my wife's favorite, Nordstroms. We just love this location and this hotel. We have tried other spots when they have been booked, but always wish we stayed here. The bar at the Palomar is great, the best in River North in my opinion." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6856516976998901, "helpful_class": 0, "review_text": "I have only good things to say about this place. It was super hip, impeccably clean, and conveniently located. Every staff member I met was great. And the room was so quiet and comfortable. 13/10 way exceeded all expectations." }, { "user_review_posted": 16, "user_total_helpful_votes": 14, "expertise": 0.004137702747434, "user_cities_visited": 172, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "Recently stayed here with the family for Memorial Day 2015. We couldn't have asked for a better location to base ourselves. The property is just steps away from the White House and a couple blocks north of The Mall, it was incredibly convenient for lugging around two enthusiastic toddlers anywhere we wanted to go.The facility is very clean and feels new. The staff is incredibly friendly and its generally quiet which leads to great sleep (for kids and parents alike). The Starbucks in the lobby is a plus. We never ate anything but breakfast there (the kids ate for free), so can't comment on the restaurants. The only ding is the lack of an in-room fridge (even a mini-bar system) which would have been nice for milk, etc." }, { "user_review_posted": 36, "user_total_helpful_votes": 25, "expertise": 0.0032611227579780002, "user_cities_visited": 21, "review_days": 0.7437020810514781, "helpful_class": 0, "review_text": "My wife and I decided to take a short break in Bangkok. We have been there many times when we want a short break to chill.One of my preferences is to try out different hotels under the Marriott brand of hotels as I am a Platinum member.We decided to try out the Bangkok Marriott Hotel Sukhumvit.The location is good as it is about 150m away from the BTS Thonglor station. The Emporium and the Grande Centre Point Malls are just a couple of stations away.Although I requested to check-in at the Executive Club Floor, we were directed to the front receptionist desk. Nonetheless check-in was smooth and was done expeditiously.In respect of room size, our room size was respectable. The bathroom had a sunken bath and the view was fabulous.Since it was late afternoon, after a quick shower we proceeded upstairs to the Club Floor for our afternoon tea / cocktail. It was not so crowded. The food selection was reasonable in comparison to most other Executive Clubs' afternoon tea / cocktail hour. I have no comments on the drinks as I do not drink alcohol. Perhaps it got busier but I felt that the warmth and level of service was slightly below my expectations in comparison to all the other executive clubs of the 4 hotels which I stayed in last 6 weeks.The size of the pool was respectable. I swim everyday and I managed to do my laps.Breakfast at the 57th Restaurant was something that we looked forward to. The buffet spread was good and the food was delicious! The service was excellent. A wonderful and memorable gesture was that they had packed sliced fruits for guests to take away at the exit. Well done!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "Loved hotel Monaco !We stayed at Monaco for one night celebrating my husband 40th birthday .We had tickets to watch the Seahawks at century link so we check in at the hotel , was greeted by the nice valet parking staff .We checked in and they were fabulous . We were just in time for free wine hour , which was fantastic .Our room was very nice and had a lot of space . Carlo, our gold fish was exciting feature to have on our room . The hotel is close enough to walk to century link . Easy walk !The best part of our day together was the complimentary use of the bicycles ! The hotel is close to everything , we rode to lunch and Starbucks . Such a great stay !If you do stay , use the bikes they have for free ... Even if you don't think you should .. You'll be glad you did !Can't wait to go back !" }, { "user_review_posted": 21, "user_total_helpful_votes": 5, "expertise": 0.0010455909164940002, "user_cities_visited": 13, "review_days": 0.271631982475355, "helpful_class": 0, "review_text": "My first trip to vegas and Ill be back. Six of us friends went for a 40 th birthday.The hotel was ok, I found the rooms to be very clean and comfortable.It wasnice that we had booked 3 rooms, and we managed to get the same floor quite close to eachother, i was dissapointed in that the two other rooms were given refridgerators as well as couches. I would have been happy with a fridge.Casino was nice with old vegas slots upstairs, it was alot of fun.Pool was not great, we didnt use it but its located in the parking lot?Staff very helpful, but no free wifi and no complimentry anything and a $67 resort fee, was a bit steep for nothing.The location on Freemont street was amazing.Are room was on the Freemont street side and with the air conditioner on I didn't find the noise to be a problem, but then i was out pretty late at night.we couldnt even print our boarding passes without a charge." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5191675794085431, "helpful_class": 0, "review_text": "I would recommend this hotel as a value hotel. The location is awesome as it's like a 3-5 minute walk to Waikiki and the main strip where the tourist area and all the shops are (literally two lights away from everything).Service was amazing from the front desk, valet, and cleaning staff. Always friendly and willing to help. Will not try to up-sell you too much for anything and just straight up helpful.Even though there are lots of food options in the area, the Continental breakfast provided every day, which included fresh fruits (pineapple, watermelon, strawberries, cantaloupe, honey dew, and papaya), and toast/croissants, unlimited 24/7 coffee and distilled water -- was a great option and amenity. We never had to go to the ABC convenience store to get water since we just refilled our bottles most times.Don't expect to be blown away by the rooms, the two-twin rooms are quite efficiently small, just enough space for two and no more. Sliding door for the bathroom. A/C is not central and is one of those that hang out the window. Either way we got a floor that was pretty low (8th floor) which was pretty much City view so we didn't care that much. I'm not too sure whether there are Ocean view suites, but the Hotel is kind of far away from the Ocean to really get any kind of Ocean view I would think. There are much larger hotels like the Marriott and Surfrider (that's right on the beach) that I would think would block most of the Ocean view from this building.That said, since I was just going with a friend, I didn't care much for the Ocean view. But if I was going for some thing more \"romantic\" this hotel would not be my first choice. Try Surfrider or Marriott but be expected to pay a hefty premium $$$$. But don't get me wrong, the rooms were clean and nice. Just don't expect anything super fancy or \"Instagramable\" -- I'll leave it at that.Oh, another great amenity is that they provide for free body boards, beach chairs, beach mats, and beach towels for the day. That was a nice touch. Saves you some money and hassle on your beach day.The concierge was amazing and helped us plan most of the excursions that you may want to do -- seemed very knowledgeable.My advice is if you want to book this hotel, call the directly and don't book through Expedia or other sites as they might be able to offer you a better deal.All in all - would recommend this hotel for its location, decent rooms, free continental breakfast, very friendly and helpful staff." }, { "user_review_posted": 56, "user_total_helpful_votes": 44, "expertise": 0.0037042291262740002, "user_cities_visited": 24, "review_days": 0.287513691128148, "helpful_class": 0, "review_text": "Had a wedding party stay here in May. So far the group has reported to me three cases of credit card fraud on AMEX, MC and VISA. I confirmed that front desk was the only common charge among all parties. After the first fraud I called the hotel and they were in denial. On the third fraud I called again, and while someone at the front desk took my report, there was no follow-up back to me...not sure they even took this serious." }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 191, "review_days": 0.6533406352683461, "helpful_class": 1, "review_text": "We arrived to our hotel late morning, and were pleased it was already available for us. They also easily accommodated a trundle bed.The room had been recently renovated, and was like a small serviced apartment, with a small kitchenette and dining space and separate bedroom.The room looked out onto the park, and could see the beach.Whilst not in downtown Waikiki, it was nice to be slightly removed, but easily walkable along the promenade.We could also walk up to Diamond Head from our hotel (about 2.5hrs return trip).The internet worked great, bed was comfortable, shower was good (although not adjustable angle/height).The only issue we had were being on a slightly separate wing, we didn\u2019t find an elevator, which was a bit annoying with our bags." }, { "user_review_posted": 21, "user_total_helpful_votes": 29, "expertise": 0.006594053267340001, "user_cities_visited": 279, "review_days": 0.39539978094194905, "helpful_class": 0, "review_text": "We spent one night at the Amari Don Muang Hotel while we were in transit in Bangkok. The hotel is linked to the Airport with a pedestrian bridge, just 100m from the terminal. It is a big hotel, not at all charming, but perfect for one night and with a big swimming pool." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.49780941949616603, "helpful_class": 0, "review_text": "Hotel has great location for either Business or Personnel Travel. I was in town for a conference at the McCormick Center. It was just a short cab drive to the location from thehotel.Just down from the hotel are many family things to participate in ie Museums, Art Institute, Parks and excellent restaurants (Remington's).All of the hotel personnel are focused on the customer, helpful and professional.The historical rooms are small but are very nice. I would highly recommend one of these rooms." }, { "user_review_posted": 126, "user_total_helpful_votes": 24, "expertise": 0.000814404985209, "user_cities_visited": 42, "review_days": 0.6955093099671411, "helpful_class": 0, "review_text": "After staying in another property earlier in the week that afforded little sleep because of the noise, the Fairmont was a welcomed respite. A quiet corner room. Eventho it was next to the elevators, I never heard them. Big bathroom, bigger room and view of the lake. Finally a place open at 6am for breakfast! Wonderful for an early bird like me. Mo and I had the best chats over cappuccinos.The conference staff were proactive, friendly and helpful for the meeting. I love it when everything goes smoothly." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.765607886089813, "helpful_class": 1, "review_text": "Harbor Cour is a great hotel. Nahid was very friendly upon check in. I liked her energy!! She made me feel welcome. The view from my room was fabulous, looks right out on the bay bridge. Overall, great hospitality." }, { "user_review_posted": 28, "user_total_helpful_votes": 18, "expertise": 0.0030106713324190002, "user_cities_visited": 12, "review_days": 0.013691128148959002, "helpful_class": 2, "review_text": "This was second stay here .We stayed 3 weeks again and still the same great service as last year .As I wrote before they treat you like family great you by name every time you come in or go place is always clean and well looked after .They were just finishing painting the outside while we were there but it didn't effect anything as it was on side of building .we stayed from jan 5to 23 will be back next year thanks again Mike and all your great staff ." }, { "user_review_posted": 108, "user_total_helpful_votes": 12, "expertise": 0.000429095099733, "user_cities_visited": 30, "review_days": 0.48576122672508204, "helpful_class": 0, "review_text": "I booked this for one night after arriving in SF before my escape from Alcatraz triathlon. Had a booking elsewhere after this one night. Got an upgrade to a deluxe room. Which was ok. Clean, spacious ( for SF). It was extremely noisy as at front of the hotel, wifi did not work on 6th floor. Staff were very ordinary, not helpful or obliging at all. Upon my departure asked to leave luggage and had to take it to another hotel for a few hours as no storage there. This hotel is in a very good location but very average on my standards for facilities and custom service from staff." }, { "user_review_posted": 31, "user_total_helpful_votes": 18, "expertise": 0.00270863809961, "user_cities_visited": 11, "review_days": 0.8263964950711931, "helpful_class": 0, "review_text": "If you are going to event at TMobile this hotel is accross the street. Not convenient if you are headed to North end of strip for anything. Good variety of food choices.King room did not have any drawers for storage and very limited space for hanging. Bathroom was tub shower combo and not walk in shower as shows on website for King room." }, { "user_review_posted": 186, "user_total_helpful_votes": 108, "expertise": 0.00270863809961, "user_cities_visited": 68, "review_days": 0.42004381161007603, "helpful_class": 0, "review_text": "Very nice hotel newly renovated. Nice staff. Location is a bit far from the main strip of Miami Beach which is good/bad. Far walk from a lot of restaurants etc.They have the nerve to charge $42 a night for valet which is aggressive. There were no surprises with hotel and is right on beach with access to beach so that was also nice.Mexican restaurant was okay at best. Didn't get a chance to try other restaurant but looked nice. Overall not a bad spot just wish they didn't have to be so greedy for parking." }, { "user_review_posted": 72, "user_total_helpful_votes": 21, "expertise": 0.00130567508919, "user_cities_visited": 30, "review_days": 0.135268346111719, "helpful_class": 0, "review_text": "We stayed here recently for four nights, and from check in to check out, it was a stellar experience. We used the \"Kamaina ( resident)\" rate and this included parking, wi-if and a breakfast buffet each day. The buffet is terrific, and the staff will customize your choices. The location of the hotel is off the beaten track, but there is a regular free hotel shuttle to Ala Moana and Kahala Mall, and Waikiki. Highlights include: top drawer amenities, turn down service every evening, free bottles of water every day, tons of large towels, a wonderful shower and soaking tub, and oh-so-soft bed linens. What makes this hotel so special is the attention to detail, and concern for customer satisfaction. Everyone is super friendly and helpful, and you never feel rushed at any time. Even the pool staff is great and will take a beach chair down to the beach for you and cover it with a fresh terry cloth cover. No need to return pool towels or sign for anything: trust is the hallmark of the hotel. When we were there the weather was awful, but we still had a great time because of the many comforts of the hotel. There is even a early morning coffee station in the lobby with free coffee, cream, and tea, and the coffee is premium quality and fresh. We will definitely be doing this again. It's a great place for peace and quiet, tranquility, and luxury. And if you crave the hustle bustle, Waikiki is only a short shuttle or cab drive away. The dolphin lagoon is fun to watch, and the beach is safe for even the littlest water baby" }, { "user_review_posted": 12, "user_total_helpful_votes": 16, "expertise": 0.006362867336055, "user_cities_visited": 101, "review_days": 0.066812705366922, "helpful_class": 1, "review_text": "I stayed in this hotel for a business trip. Perfect location in the central business district. We walked everywhere and utilized the easy access to excellent public transit (subway and L). The room was huge with large bathroom and separate seating area. Everything was brand new and stylish. Will definitely return." }, { "user_review_posted": 84, "user_total_helpful_votes": 59, "expertise": 0.0032996537465250003, "user_cities_visited": 114, "review_days": 0.43263964950711903, "helpful_class": 0, "review_text": "Stayed here for a family weekend getaway. We booked a large room which slept 6 comfortably. It was nice having a small kitchen area and full size fridge to use, especially since we were traveling with a toddler. The breakfast buffet was AMAZING, there really was enough options to satisfy everyone, my only qualm was that there was no bacon (and I love bacon)! But everything was delicious and maintained clean and orderly. I gave the resort 4 stars because it was a little difficult to get to from Reagan airport and for the price a free airport shuttle should really be included. We took the metro and then walked a few blocks to get there, but it was challenging with the little one and our luggage. Staff was always courteous and welcoming and the room was very clean. Lastly, the convenience store in the lobby was a lifesaver for snacks and things I forgot to pack. Overall we had an excellent stay and will return." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.5054764512595831, "helpful_class": 0, "review_text": "We spent almost a week at the Grand Hyatt and on Wednesday, July 5th went to the restaurant the hotel owns called \"Cure\". We never were waited on!! Sat there for a long time, staring at SIX staff members just chatting! it's was way below Hyatt standard for such incompetent service. We reached out to management TWICE while there to no avail! We got and email after returning home, however, wouldn't you as the general manager speak to guests while there to make it better! So posting on here was our last resort, however, the general manager there just doesn't seem to care about the restaurant service! Otherwise, the hotel and staff were amazing!! It's a shame this restaurant" }, { "user_review_posted": 166, "user_total_helpful_votes": 44, "expertise": 0.0011765034318, "user_cities_visited": 38, "review_days": 0.737677984665936, "helpful_class": 1, "review_text": "From check in to check out, everything was perfect! $40 a day to park is a little hard to swallow. On top of the resort fee too. Especially since one day there was no parking available, we had to drive up and down the garage til we could follow someone to their car. Property is beautiful and in the center of everywhere where you would want to go. Great stay, we will be back!" }, { "user_review_posted": 16, "user_total_helpful_votes": 6, "expertise": 0.0017102504689390002, "user_cities_visited": 11, "review_days": 0.09419496166484101, "helpful_class": 1, "review_text": "My young son and I visited Chicago for the weekend and stayed here. The staff was super friendly and attentive and the location was excellent, right in the middle of the Magnificent Mile, but a block off Michigan, so a bit quieter than some hotels I have stayed at.Our room was large and quiet with a decent view, and very comfortable. Just a couple of items to the negative. The elevator set-up was a bit wonky. I didn't like having to take an elevator from the ground floor up one floor to the lobby, then walking 50 yards down the corridor to be able to catch another elevator up to my 12th floor room. That may be somewhat nit-picky, but it wasn't fun waiting with large crowds twice to catch elevators on Saturday.Also, the valet wait was about 30 mins both times. Definitely call ahead and take your time before you go down. It's not a quick process.Overall, nice location, good hotel, but not the best I've stayed at in Chicago." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.4052573932092, "helpful_class": 1, "review_text": "This hostel is absolutely incredible. The location is very nice, right outside of Chinatown and the Financial District, moderate walking distance from a muni metro/bart station, and very close to attractions such as the Fisherman's Wharf and Lombard Street. The room was very nice, the bathrooms were always clean, and the common area was spacious and lively. The employees were always very helpful with any questions we had about the city or anything we needed. The best part, however, was the activities that the hostel had planned every night. They serve free dinner three nights of the week, and every night there's a different activity you can participate in. The activities range from $5 dinner at a nice Italian restaurant with $3 beer/wine, to murder mystery restaurant crawls, to different games. Anyways, this place was absolutely amazing and I plan on staying here again if I come back to the city!" }, { "user_review_posted": 71, "user_total_helpful_votes": 30, "expertise": 0.0019410293827400002, "user_cities_visited": 188, "review_days": 0.7508214676889371, "helpful_class": 1, "review_text": "Waldorf (formerly the Mandarin Oriental) is not only well situated mid-way on the strip, it is a quiet (no casino ) oasis in what can be an overwhelmingly loud and busy place. The rooms are lovely and the Sky Bar is a great place for a drink with a view. And you've got to love a hotel that has a champagne vending machine." }, { "user_review_posted": 41, "user_total_helpful_votes": 15, "expertise": 0.001665845854089, "user_cities_visited": 98, "review_days": 0.047645125958378005, "helpful_class": 0, "review_text": "Right next to Chinatown and a short walk to the Embarcadero and Market Street - a perfect location. Large, well furnished, rooms: ours had a wonderful view of the waterfront and Coit Tower. Very pleasant and helpful staff." }, { "user_review_posted": 72, "user_total_helpful_votes": 28, "expertise": 0.001777679698897, "user_cities_visited": 130, "review_days": 0.154983570646221, "helpful_class": 1, "review_text": "If you would like to shop around Ratchaprarop area then this is a good hotel to stay. It is within walking distance to Big C, Platinum Mall and connected to a shopping complex. Wifi is available in the lobby and room and it is very strong. Staff are friendly and helpful." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 5, "review_days": 0.954545454545454, "helpful_class": 0, "review_text": "Over the past several years I take a \u2018mother daughter trip\u2019 to Hawaii. On all but one occasion we have stayed at the Iconic Outrigger on the Beach Hotel! It\u2019s like returning to see an old friend!The location is undoubtedly the best along the Waikiki beach strip and being able to walk straight onto the beach and pop back to the room to grab another book or sunscreen is such a bonus!The staff are welcoming and accommodating and the hotel boasts the famous Dukes restaurant and a convenience store in the lobby. You can spend the entire day at the beach and pop into the hotel to grab anything you might need or just order a snack or cocktail poolside!The accommodation is roomy, clean and comfortable and don\u2019t forget the view! There are views from many price options without having to pay for ocean front! WiFi is strong and I love the coffee drip machine provided!The Outrigger on the Beach remains my number 1 choice of Hotel in Waikiki!!" }, { "user_review_posted": 28, "user_total_helpful_votes": 7, "expertise": 0.001103387399315, "user_cities_visited": 52, "review_days": 0.313800657174151, "helpful_class": 0, "review_text": "My daughter and I stayed at the Centara Grand on our first 2 nights in Thailand and our last night of a 7 day tour with Affordable Asia tours. We found it to be clean, centrally located, and all the staff to be very helpful and hospitable. Our tour included breakfast buffet at the restaurant in the hotel. The breakfast had a wide variety with plenty of American breakfast choices. Wonderful fresh fruit and juices. We liked how centrally located the hotel was to a mall, just a quick walk and that it had a beautiful pool with happy hour options. The mall is located just a quick walk away which makes it easy to get money from a ATM or food items. I would definately recommend staying at the Centara Grand!" }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 6, "review_days": 0.44249726177437004, "helpful_class": 0, "review_text": "Probably the finest hotel I've ever stayed at.The rooms were well appointed and immaculate. The hotel service was amazing.The food in the buffet was spectacular and I always ate way too much.The roof top bar had a fantastic view and a great selection of drinks and food. The pool bar had a lovely ambience too.The gym was very well equiped, and the spa offered excellent services.The concierge were very helpful too in organising taxis and airport transfers.If I ever return to Bangkok, I'll be staying there." }, { "user_review_posted": 150, "user_total_helpful_votes": 46, "expertise": 0.0013784986575450001, "user_cities_visited": 233, "review_days": 0.24534501642935302, "helpful_class": 1, "review_text": "Stayed here for the 1st time cuz that's where my friends booked. Nice location but each item was a seperate charge. Wifi $9 a day, Parking $3 a day. Casino is old and worn down. Staff for the most part was pleasant and helpful. Had many issues with my room key losing its code. (I keep it separate from my cellphone & credit cards) Still had it replaced 3 xs. Problem was waiting in a line of 5 people deep to get my card recoded!Room was clean, location was excellent right in the middle of Freemont St. Join the players club for free parking!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7020810514786411, "helpful_class": 0, "review_text": "We loved our stay! The hotel is in a perfect location for all sorts of public transportation. The staff was so friendly and welcoming. Especially of note was Sharon at the front desk; she was a ray of sunshine each morning and so fun to talk to. We definitely enjoyed our complimentary bottle of champagne and the morning coffee. Having the restaurant Perry\u2019s next door was an added perk." }, { "user_review_posted": 24, "user_total_helpful_votes": 11, "expertise": 0.002114825848688, "user_cities_visited": 140, "review_days": 0.084884994523548, "helpful_class": 0, "review_text": "My wife and I took our 8 year old grandson to DC over the Memorial Day weekend. This is the closest hotel to the Capital building and within walking distance to the Mall. There is also a Metro station around the corner. The location is great, although it is mostly surrounded by federal office buildings. (The SBA is just around the corner.)We stayed in a 1 bedroom suite, which let the grandson sleep in the living room and gave us a little bit of privacy. The room was neat and tidy. The bed we slept on was comfortable and the noise was from the street was next to unnoticeable. Overall it was a typical Marriott Residence Inn experience. (Which is what I like - alot.)The hotel staff were friendly and very helpful. They went out of they're way for us and I noticed that they did this for lots of guests. Any short comings of the property itself were easily made up by the staff.The only slight annoyance was the TV picture was poor at times, but hey, I wasn't here to watch the TV!" }, { "user_review_posted": 35, "user_total_helpful_votes": 23, "expertise": 0.003080027111804, "user_cities_visited": 17, "review_days": 0.08871851040525701, "helpful_class": 0, "review_text": "Fantastic hotel minutes from the wharf. Does have shared bathrooms but was not an issue and more than reflected in the price. If this is an issue for you there is a Sheraton down the road for another $50 a night!Would not hesitate to stay in this clean well run hotel again. The 2 free massage chairs were an experience." }, { "user_review_posted": 19, "user_total_helpful_votes": 6, "expertise": 0.0014227890149070002, "user_cities_visited": 15, "review_days": 0.35049288061336203, "helpful_class": 1, "review_text": "Effortless, classy and makes you feel special, I was pleasantly surprised that the depth of service and quality of rooms was as current as they are. My room was upgraded at no cost without me asking and in room service was excellent." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.919496166484118, "helpful_class": 0, "review_text": "Very nice and clean hotel, nice modern and high comfort rooms.Great staff.Nice pool and fitness area.Great lounge experience.Good restaurant at fair price.Central location close to public ttransport" }, { "user_review_posted": 80, "user_total_helpful_votes": 30, "expertise": 0.0017102504689390002, "user_cities_visited": 41, "review_days": 0.113362541073384, "helpful_class": 1, "review_text": "The Hotel Palomar was great! We had a corner king room overlooking Market street. The room was large with more than enough space for a couple and plenty of windows throughout. The service, cleanliness and staff were all fantastic.San Francisco was another story. Homeless people on every block. Virtually no police presence and certainly not to address the homelessness. The city was much dirtier than any other city to which we have travelled and overall we were disappointed." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 6, "review_days": 0.23932092004381103, "helpful_class": 0, "review_text": "Rooms are very spacious with a refrigerator and microwave. Decor in the sleeping/living area is modern and in good condition. However, bathroom is only partially updated with a new mirror/tv installed but a very old and shabby tub and shower still present. Other surfaces and fixtures in common areas seem worn and needing replacement. Thought it ironic that the sign in the bathroom encourages guests to conserve by turning off water while soaping hands but the hotel hasn't bothered to install efficient or quiet toilets. Instead, a very old high volume pressure assist flush is still in place.Surrounding area has an abundance of shops and restaurants, but also an abundance of homeless and panhandlers at all hours. Walking alone at any time is not recommended.In summary, I would expect the bathroom and common areas to be in better condition considering the price of the rooms. The failure of the city to address the homeless problem also fails to create a welcoming or positive environment for visitors ." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 64, "review_days": 0.409638554216867, "helpful_class": 0, "review_text": "I have never been in a hotel that smells as wonderful as the Tahiti Village. We vacationed with our kids and my mom last spring break. If you're traveling to Las Vegas with a family for 5 or more, this hotel is the best value you will find.We have 3 children, a 10 year old and twin boys that are 12. We tried to find a location on the strip, but none of the hotels would accommodate move than 4 in a room, so I started looking for alternatives. I had seen the ad for Tahiti Village on Facebook, so I started there.This location has something for everyone. Here are my top ten reasons to stay here with a family.1. LAZY River2. Large pool that accommodates all ages3. Full size kitchens4. Ability to combine units for large families. There were 6 of us5. Location, close to but not on the Strip, and it's near the airport6. Reasonably priced rooms7. Allows you to reduce the costs of eating out8. Great security9. Awesome outdoor BBQ area10. It smells like Hawaii" }, { "user_review_posted": 112, "user_total_helpful_votes": 37, "expertise": 0.001493513658359, "user_cities_visited": 51, "review_days": 0.686199342825848, "helpful_class": 0, "review_text": "The hotel, claiming to be suites, seemed like one of those places people live in. I can\u2019t complain because it was booked by a company who I was interviewing with, yet I was still disappointed. It\u2019s set off the street, hidden behind other buildings. The vinyl-looking window dressing windows were the first thing you see as you approach. The low ceilings throughout add to the worn and dingy appearance. The staff was kind of friendly. Overall, the place was just run down." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.0043811610076670005, "helpful_class": 0, "review_text": "The best part of the stay was the staff. J.R., Brenda, Nannette are great. They made my two week stay for a conference a pleasure. All requests were met with personal care and concern. I will stay again in the future. Thanks" }, { "user_review_posted": 30, "user_total_helpful_votes": 10, "expertise": 0.001507962779065, "user_cities_visited": 44, "review_days": 0.366922234392113, "helpful_class": 0, "review_text": "Was at a conference at Moscone Center and had a king corner bay view on the 17th floor which was very nicely appointed. (If you like Pres. Obama, note he's stayed here three times) Hmm...there was only a tub shower :(" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.035596933187294004, "helpful_class": 0, "review_text": "Kinzie booked my husband and I last-minute when another hotel had disappointed. The accommodations were very nice, clean, great location, competitive rates. Breakfast and happy hour were very nice perks. Overall, this hotel is not flashy when you enter the lobby; they've put all of the effort instead into thoughtfully making the guests stay enjoyable." }, { "user_review_posted": 43, "user_total_helpful_votes": 11, "expertise": 0.0011316135886000002, "user_cities_visited": 19, "review_days": 0.7721796276013141, "helpful_class": 0, "review_text": "These are basically full apartments located a few miles off the strip. Nicely appointed and supplied. Kitchens are well equipped and set up nicely to make meals. Quiet and safe area. Nice price.If you want to go out locally, there are a few decent restaurants within walking distance. And lots closeby.My only beef about this place are the horrible, terrible, sucky and crappy shower heads. Common guys. Invest in some nice shower heads and make taking a shower a nice rather that a nasty experience! These are the high pressure shower heads that hurt. You're always cold in the shower. Ugh.A nice place downgraded by crappy shower heads. Maybe bring your own. Or maybe management will read this and replace them (hint)." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7207009857612261, "helpful_class": 0, "review_text": "We celebrated 33 year anniversary at the Grand Hyatt in Seattle and was not disappointed with the service. The restaurant recommendation to celebrate was fantastic. Our experience at the Hyatt was very good." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5005476451259581, "helpful_class": 0, "review_text": "poor to average customer service. The staff needed better training in computer use, checking in and checking out guests. The elevator was broken necessitating regular use of stairs. Greeting staff need to be more knowledgeable about hotel processes and general information." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 10, "review_days": 0.66867469879518, "helpful_class": 1, "review_text": "We stayed here for three nights at the end of our honeymoon last week. The hotel is absolutely beautiful and we love old hotels with character. However that's where the good things end. The rooms are so tiny - bathroom especially. It's so tiny that you have to put your make-up bag on the toilet seat while doing your make-up as there is nowhere else to put it! Rooms are noisy & this shouldn't happen in a modern hotel. The people in the room next door got home at 1 am & we could hear all of their conversation! The furnishing isn't great and our head board had lumps all through it. This hotel isn't cheap! At home we could've got a five star hotel for half of what we paid at the moana. Also our fridge kept making this banging noise every 20 mins so we ended up switching it off so we could sleep... never again." }, { "user_review_posted": 174, "user_total_helpful_votes": 90, "expertise": 0.002400818789545, "user_cities_visited": 98, "review_days": 0.16265060240963802, "helpful_class": 1, "review_text": "I stayed here for business. My room was on the 6th floor which was the highest floor of the hotel but not of the building. I assume there were offices or apartments above me. The room was smallish but very nicely appointed and even had a small couch near the window. The view from my room was GREAT and the very large window was pretty clean so it was easy to enjoy the view. The bed was comfortable and had lots of pillows. There were also ample power outlets close to the bed (in this electronic heavy world I always find it so annoying where the only available power outlet is behind the dresser, as far away from the bed as possible). There is a small mini-fridge which is well hidden and was quiet enough so as not to be bothersome. I really apprecaite a mini-fridge in my room. The bathroom was big and appeared very clean. The dual-head shower was nice. The small closet has a safe and robes to use. The robe was a nice touch. There's even an umbrella in the closet for your use. I like that they thought of these little touches. I really liked my room. There was a complimentary \"reception\" on my floor nightly and a free continental breakfast every morning. There is a decent 24-hour fitness room as well. There are towels and water for use in the gym which was nice. The only negative thing I have is that it was loud from outside noise. I could hear sirens and yelling and live band noise (at night) etc. One night, I could even hear someone from somewhere practicing their horn (trombone I think) at like 1am. It was the outside noise that made this 4-star and not 5. I realize that is out of the control of the hotel but it was part of my over-all experience. Overall, I really enjoyed my room and the staff friendly and helpful. I would definately stay here again." }, { "user_review_posted": 42, "user_total_helpful_votes": 21, "expertise": 0.002317113538563, "user_cities_visited": 17, "review_days": 0.001642935377875, "helpful_class": 1, "review_text": "My wife and I ended up staying here through fluke circumstances. So I should start by saying I'm not someone with experience in hotels in this price range.But I expected more. The bathroom was fine but definitely not luxurious. Also, water got all over the place from the shower. I had my car parked by the valet. I realized I left something in it and was made to feel a nuisance when I asked to retrieve it and the entire process took forever. The entire hotel only had one ice machine and it was out of order. We didn't dine in the restaurant off the lobby, but we did drop by for drinks and the bartender gave off the definite vibe he would have rather we had kept walking (to be fair, we found this true in most places we visited in South Beach).Having said all that, the location was great. The pool area was luxurious. The walk to the completely beautiful beach was very short. The room was beautiful. And the balcony was the best feature of all." }, { "user_review_posted": 34, "user_total_helpful_votes": 15, "expertise": 0.002031530917563, "user_cities_visited": 20, "review_days": 0.335706462212486, "helpful_class": 0, "review_text": "This is a great place to stay if you are pre cruise or post cruise.It is near all of Seatle's main attractions.The Space Needle, Chuily Garden and Glass Museum, Pikes Market, the original Star Bucks and good restaurants.Do not bother with the so called Cocierge service . It is only Monday -Thursday and over priced.They give you a continental breakfast o compensate for the closure.The rooms are good size if a little dated.The front desk and Cocierge are very helpful. The young lady at the front desk recommended a great Italian restaurant, la Fontana Sicilana, which was great.Four stars yes but you do pay!" }, { "user_review_posted": 22, "user_total_helpful_votes": 2, "expertise": 0.000331016219794, "user_cities_visited": 12, "review_days": 0.7519167579408541, "helpful_class": 0, "review_text": "The location is good which is close to the BTS station and is very convenient!The room is spacious and tidy. It has a kitchen.Breakfast has many choices and tastes good!Hotel staff are courteous and helpful!There is a convenience store near the hotel, so it is very convenience to buy snacks and drinks!Hotel provides massage service, it is very convenient!" }, { "user_review_posted": 40, "user_total_helpful_votes": 52, "expertise": 0.006201037184155001, "user_cities_visited": 30, "review_days": 0.058598028477546006, "helpful_class": 0, "review_text": "Nothing around this hotel, bad choice if you don't have a car, this is a dead zone. Noisy train is passing just beside the hotel. Internet was down for more than 2 days this is unacceptable in 2015. Called front desk to ask the internet status and they didn't answer the phone! I went down to the reception the only answer was internet is down, we are working on it...for 2 days. Pillows were disgusting, the carpet was stained and dirty. Hair drier was not working. Had to fight with the shampoo/soap dispensers to get a few drops. Overpriced for what it is because of a convention in the area. Bad location, dirty and outdated room. Will definitely never go back again..." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.09967141292442401, "helpful_class": 1, "review_text": "We arrived early and was immediately greeted with a smile. Our room was not ready but the staff made an excellent effort to quickly prepare a room for us. Jose at the front desk was friendly, knowledgeable about the area and transportation options. Not only did he make sure we were comfortable with our room, he made sure we had everything we needed and more!!!! He was definitely super helpful even before knowing we were four sisters honoring the passing of one of our other sisters. The room was roomy and the beds were comfortable. We would definitely stay here again!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.161555312157721, "helpful_class": 0, "review_text": "I tried to book a room here for a conference which was done through a central housing bureau. The manager at the front desk could not tell me how to get in touch with the housing bureau and was incredibly rude and condescending interrupting me and not letting me finish my sentences. I did not book here b/c of him." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 1, "review_days": 0.48740416210295706, "helpful_class": 1, "review_text": "I was visiting for two days on a solo tour of San Francisco. The San Remo fit into my budget without being a hostel, had a great history, and was in a fabulous location to see most of SF's popular sights. My room looked to be one of the smallest, which didn't bother me as I was alone and I didn't plan on spending a ton of time there. Also, I'm a New Yorker, I'm accustomed to small living spaces! I needed a safe spot to store my things and get a good night's rest before heading back out and climbing some hills!The bed was very comfortable. The rest of the furniture is old and a little banged up but quite frankly it just adds to the charm of the place.The hotel knows it is unusual and seems to anticipate any issues that may arise for travelers accustomed to modern hotels. The restrooms are shared but kept very clean and theres a number of toiletries (shampoo, conditioner, body wash, lotion, mouth wash, combs, qtips, cotton pads) at your disposal. I never had to wait to use the facilities, and did my best to get in and out of the shower in a reasonable timeframe.There are earplugs available in every room to deal with the very thin walls. Need a blow drier? Ask at the front desk. Complimentary tea and coffee in the lobby with vending machines and coin laundry downstairs. No tv's but reliable high-speed internet for video streaming (just be courteous and keep the volume at a reasonable level)I would definitely return and I would recommend this hotel to other solo travelers, or perhaps friends traveling together or couples not looking for a super romantic getaway (reminder: thin walls, creaky furniture ;-) )Families may find the space a bit cramped and any noise young children make is amplified. I'm a light sleeper and was woken up by a guest who decided to have a phone conversation in the hallway at 7:30am. C'mon, lady. If you can swing the extra bucks opt for a room with a sink; you don't realize how often you need it until you need to travel down the hall for a glass of water to take a pill. If you need intense privacy, solitude, streamlined cookie cutter hotels, this may be quite the adjustment. But if you're laid back with a sense of adventure then this is a great spot for you :-)" }, { "user_review_posted": 165, "user_total_helpful_votes": 80, "expertise": 0.002243554378608, "user_cities_visited": 122, "review_days": 0.055312157721796006, "helpful_class": 0, "review_text": "We chose the Sofitel for a family visit to Washington and had a great stay. The location is perfectly located to explore the main DC attractions\u2013we were able to walk to all the monuments, museums, etc. as well as some great restaurants.We had five rooms between our party, all of which were well-appointed and clean, though not particularly spacious (as is expected in a city location). The free wifi worked well and the one meal we had in the hotel restaurant was excellent.What really made the experience stand out, however, was the service. Everyone we interacted with went out of their way to be friendly and ensure all of our needs were being met." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.7256297918948521, "helpful_class": 0, "review_text": "We had a great stay at club quarters Hotel in San Francisco! Marie greeted us when we checked in and was very friendly and helped us get to our room right away even though we were early.The room was spacious clean and had a lovely view.We will definitely stay here again!" }, { "user_review_posted": 12, "user_total_helpful_votes": 1, "expertise": 0.000294236639817, "user_cities_visited": 10, "review_days": 0.657721796276013, "helpful_class": 0, "review_text": "This hotel is just beautiful! We were super impressed from the moment we arrived. Abraham at the desk was so thoughtful and professional. He anticipated all of our needs and had everything ready for us before we even asked him. You will not be disappointed. :)" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.9101861993428251, "helpful_class": 2, "review_text": "Where do we start with this one... we don\u2019t really post negative reviews, but I almost feel like it would be messed up if we didn\u2019t warn people about staying here.We stayed here for a family trip with my wife and daughter from July 12-19. The stunning pictures and descriptions of a luxurious stay drew us in, as that\u2019s exactly what we were looking for to celebrate our daughter\u2019s graduation and our anniversary. Everything about it started to feel deceptive as soon as we arrived...The hotel was recently bought by diamond resorts, as soon became apparent with a confusing, \u201ccheck-in\u201d process. We checked in with the front desk and were guided to a second desk (with all of our luggage still with us, and having been traveling all day) where we sat down where a female employee enticed us with discounted dinners and car rental offers and a trip planner. We shortly realized that she was trying to sell us on a time share with the parent resort. We tried to decline politely, but she was pretty aggressive. We finally excused ourselves and proceeded to our room where we could finally unwind. Terrible experience, especially from a supposedly top-tier hotel. Unfortunately, it was only the first of a few bad experiences during our stay at Modern.We were really excited for the pool here too.... we did a night swim 3 nights during our stay. The pool is deceivingly small! The lounge areas are cool, but the pictures on the website really make it look much larger than it is so don\u2019t expect too much. The last night was the most unpleasant and really inspired me to write this review. We tried to get one last swim in, as we did two previous nights at about 9pm-10pm when the pool closed (the hotel even distributed two maps and guides with the pool times that indicate hours of operation - on both it shows the pool closes as 10pm daily, but I\u2019ll come back to these shortly). We went to pick up towels at 850pm where we were greeted by two employees - one male and one female - where they explained that we can swim for 10 minutes but they would be closing the pool at 9pm. My family and I were confused since we swam until 10 on two other night so I explained that to them and the female worker quickly corrected me and said \u201cno, the advertised time that it closes is 9pm.\u201d We walked away still confused, so I told the girls to wait while I ran upstairs and check the printed guides they gave us when we arrived. Yup, we weren\u2019t imaging things - they say 10pm. I brought them down, but saw the two employees were now gone. I figured we had the proof and it was just a misunderstanding so we got in the pool. The male employee finally came back after a few minutes and spoke to us in a firm tone. He explained that the pool is closed, but I politely said that I found the advertised hours which they had distributed and got out of the water to show him. Before I could even get to it, he cut me off and said \u201clet me finish... ill let you guys stay here if we keep it down, but if security comes he had warned us.\u201d Even if he was right (and he definitely wasn\u2019t right) he was incredibly rude to guests and treated us like we were doing something wrong when we weren\u2019t. I wish I got his name, but it happened pretty quick and it was too dark to see his name tag. I\u2019ll describe him so you can avoid him (5-9, medium build, bald, possibly Asian and mixed), but honestly do yourself a favor and just don\u2019t stay here.The incident ruined our night, my 14-year old daughter included, which made up my mind to spend the time to communicate this to a manager.We spoke to shift manager at the front desk where he had us wait while he got a higher manager. This brought us to the manager, Jordan. He explained to us in a monotone voice that the hotel is going through a management change which is bringing a lot of confusion with the hours of the pool. I explained how the workers treated us, as well as showed him the advertisements they gave us with the pool times. After a few minutes of back and forth, he agreed that the times were confusion and finally apologized. We weren\u2019t looking for any type of make-good, but since we were at the desk for nearly 20 minutes I started to wonder how they were going to address this and if they were actually going to do anything. Good hospitality, even at a lesser hotel, probably would have comped a night or room service or anything... Not Jordan and the Modern. Jordan finished with encouraging us to share the same feedback we just gave him and another manager over the 20 minutes about our bad experience with the online survey that would come after our stay. The survey invite link says it expired so I couldn\u2019t submit it there so here it is! Enjoy, Jordan :-)I read a couple of others here and on Yelp that mention you too. It seems you\u2019re popular... well popular in the context of bad reviews that is.To close, for everyone still considering staying here, here are a few more notes from our stay:-gym is small, and towels and sanitary wipes were out on 2/3 days that I went there-service was good at poolside restaurant, but overpriced-housekeeping is VERY friendly. Probably the best staff members, but they did miss servicing our room on one day when we didn\u2019t show a privacy sign-one light in our bathroom was out... not like just went out. It was out for 5 days-there was also mildew on our bathroom mirror." }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 11, "review_days": 0.5744797371303391, "helpful_class": 0, "review_text": "LOCATION, LOCATION, LOCATION!!! (The BF and I found this to be a very centralized location for all the major sites in Chicago!)This is a very artsy, cutsey, boutique-y, chic, techy (except for our non-blue tooth speaker in our room) hotel. The team is very friendly, knowledgeable, and super helpful. I like the free coffee in the am. I also loved that the team member who checked me in acknowledged that I was an Orbitz VIP member, and since I did not take advantage of the free (normally $39 a night I THINK???) parking garage fee, she offered us a city view on the 15th floor instead. She let us know that it would be a queen bed instead of the reserved king size before I had agreed to the room. Well done folks, customer-service-wise! The rooms are a bit small, but I'm imagining that this is the norm in most of the boutique hotels in DT Chitown." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 5, "review_days": 0.24917853231106202, "helpful_class": 0, "review_text": "This is a great hotel, lots of fun things to do and a funky spirit. The worst pillows ever but besides that it is well situated near Fisherman's Wharf and North Beach. It is a great example of how you can redo a hotel and make it fun." }, { "user_review_posted": 6, "user_total_helpful_votes": 12, "expertise": 0.009599470374048001, "user_cities_visited": 13, "review_days": 0.001095290251916, "helpful_class": 0, "review_text": "We stayed here from December 26 to December 29. We were fortunate enough to stay in a suite, 3 balconies, living room, 2 bathrooms and a spectacular view!!!! The staff at the hotel were all so friendly and accommodating! This is a great hotel if you have children. There was a playstation in our room and the boys loved to rent a movie or video game after a long fun day out! Did I mention, there is no additional charge for this? I loved the hotels small touches like the cooler for breakfast on the beach and kids totes including shovel and pail for each kid. Great hotel! Great location!" }, { "user_review_posted": 62, "user_total_helpful_votes": 36, "expertise": 0.00270863809961, "user_cities_visited": 113, "review_days": 0.122124863088718, "helpful_class": 0, "review_text": "So glad we found the Aqua Bamboo in Waikiki! We actually were book for three nights at another hotel, but due to some nightmarish issues, we were able to locate new, MUCH improved lodging at the Aqua Bamboo. I relaxed the moment I walked into the tranquil, beautiful lobby. The decor throughout the hotel exuded a real Aloha charm. Our room was on the smaller side, but included a kitchenette. The pool-area was shady, tropical, and offered all kinds of poolside seating options including table and chairs, loungers, and family-sized cabanas with padded couches. The hotel also had an onsite pizza parlor (which we didn't eat at), DVD-borrowing system (which we did use, and found to have current movies on hand), and free shuttle to Ala Moana mall (shuttle tended to have a 45 min wait, but the drivers were great, and they let us get off at other stops). Aqua Bamboo was the perfect place to stay in Waikiki, and we are so glad we found it!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.796823658269441, "helpful_class": 0, "review_text": "These rooms are great for business, entertainment, etc The free filtered water station was a big plus. There is a bar/restaurant downstairs that is pretty swanky. My room has two flat screen TV's. One in the living room and one in the bedroom, pretty great for entertainment." }, { "user_review_posted": 17, "user_total_helpful_votes": 7, "expertise": 0.0018887396070640002, "user_cities_visited": 17, "review_days": 0.400876232201533, "helpful_class": 0, "review_text": "Traveled from London in September, read good and bad reviews but we had a great time here , great location , fantastic views over Waikiki beach from our 16th floor balcony, paid for partial view room but it was an awesome view !Clean and well run hotel , friendly and polite staff,, could do with a refurb as a bit datedbut did nt spoil what was a fantastic holiday on a wonderful Island .would recommend at this budget" }, { "user_review_posted": 21, "user_total_helpful_votes": 11, "expertise": 0.002432706504206, "user_cities_visited": 124, "review_days": 0.09857612267250801, "helpful_class": 1, "review_text": "I stayed at the Millennium Airport Hotel on transit and I loved it. The rooms are spacious and air conditioned. The windows must be double glazed because I was on a room facing the main road but it was all silence.I would however suggest to the hotel management to please avail some lotion in the rooms. Also, one has to pay separately for use of wifi and it is not CHEAP! For such a hotel, I expected the wifi to be available to residents. This is one way that this hotel has not moved with the current practices!.Otherwise the food is fantastic with the chef coming to check if there are any refills required." }, { "user_review_posted": 20, "user_total_helpful_votes": 9, "expertise": 0.002074368310713, "user_cities_visited": 15, "review_days": 0.7081051478641841, "helpful_class": 1, "review_text": "As a lifetime platinum member I have come across different properties and realize consistency is not always there, however I expect some baseline from the JW brand. This property was well below this baseline.The lobby shows well - is clean and well lit but that\u2019s where it ends ...My room - on the concierge floor - was dirty and the furniture was dusty. Is not like they even pretended to clean the room. The layer of dust was so thick it looked like a small snow dusting. The carpeting is dirty, worn and didn\u2019t feel clean. The furniture is worn, dated, scratched. The bathroom was dirty and the shower had hair on the floor. Gross.The gym has plenty of equipment but it\u2019s old and not everything is in working order.I brought this to one of the Managers and got 5,000 Points . Not a lot in return when I felt terrible sleeping there. I checked out earlier and moved to a different hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.577217962760131, "helpful_class": 0, "review_text": "Work Week in DC. This was my first stay at this establishment. I checked in on my app & was able to select the room that I had wanted. Great and friendly service from all staff. Room was excellent upon arrival & housekeeping did a marvelous job with the upkeep. Close to McPherson station for the Metro. I absolutely enjoyed my week there. Thank you so much for your prompt assistance!" }, { "user_review_posted": 100, "user_total_helpful_votes": 42, "expertise": 0.0019287211740040002, "user_cities_visited": 205, "review_days": 0.045454545454545005, "helpful_class": 0, "review_text": "This was my first lodging on my first visit to Thailand and by and large a great way to start. The room was comfortable and clean, the fruit plate a welcome hospitality gift (though I was careful to peel the fruit!). The included breakfast buffet was lavish and tasty in the beautifully appointed dining room, though the space is hazardous for mobility impaired guests due to the many level changes and steps. Service was friendly and obliging. The one drawback, a fairly serious one, was the slow and balky wireless internet--I heard many guests complaining about this and there did not seem to be a solution. Otherwise, a wholly enjoyable experience." }, { "user_review_posted": 32, "user_total_helpful_votes": 11, "expertise": 0.0015585347015330002, "user_cities_visited": 60, "review_days": 0.14238773274917801, "helpful_class": 0, "review_text": "A wonderful hotel. Great room. Spacious and clean. Staff are friendly. Great location. Walking distance to all the shops and restaurant. Not far to walk to catch hop on hop off as well as the tram is right on the door steps." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.845564074479737, "helpful_class": 0, "review_text": "The customer service is excellent, we did not spend much time during the check in or check out. The unit was very clean and well equipped with everything we need to prepare a full meal.There is a quite place during the night and is close to everything, just walking distance to the main street and the shopping centers are really close to the resort. I am definitively looking forward to come back." }, { "user_review_posted": 35, "user_total_helpful_votes": 40, "expertise": 0.005438123610914, "user_cities_visited": 75, "review_days": 0.34227820372398604, "helpful_class": 1, "review_text": "The JW at union square offers great location for the downtown sf stay. The property is a bit old but the standards and facilities are all up to standards. The staff is quite friendly and helpful. They respond quickly to your small requests.One thing we really want to share with other future customers is that they charge more than 70 dollars for overnight parking. You maybe rich and think this is reasonable. However, you might want to think twice when I tell you there is a public garage on Mason street just opposite to the hotel and you only need to pay half of that for overnight parking." }, { "user_review_posted": 59, "user_total_helpful_votes": 52, "expertise": 0.004168560191652001, "user_cities_visited": 84, "review_days": 0.508214676889375, "helpful_class": 0, "review_text": "Fabulous location - Recent done up rooms which are quite nice - breakfast is average. We didn't have to use customer service too much as we knew what we had to do - the check-in was very smooth and they did help us with moving from a king sized bed to two queens without a problem. would stay here for sure the next time we in town." }, { "user_review_posted": 9, "user_total_helpful_votes": 11, "expertise": 0.0058234334963890005, "user_cities_visited": 7, "review_days": 0.5569550930996711, "helpful_class": 2, "review_text": "We really loved this hotel. Staff very friendly and professional. Our rooms were excellent, comfortable and clean. I highly recommend this hotel and would have no hesitation booking again. It's in a good location, we were able to walk to Union Square, shops and Fishermans Wharf. We enjoyed a great meal at the restaurant and the cocktails were good too!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.6982475355969331, "helpful_class": 0, "review_text": "Great rooms for affordables pricesAmazing locationClose to subway and bts and shopping centersGreat staff and specialy Jell, Julie and Chloe (Manager)Buffet breakfast with amazing choicesLunch and diner available also" }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.105695509309967, "helpful_class": 1, "review_text": "Clean rooms, comfortable beds and functional kitchens. Employees from front desk to a very helpful dishwasher in the kitchen (Thanks William!) to doormen to housekeeping--everyone was professional, helpful, kind and courteous. I rarely see such consistency of attitude in a hotel--well done State Plaza! Safe area convenient to Whole Foods Market, DAR Constitution Hall, White House, etc. This was our second visit to the hotel and we will definitely return for a third visit next year." }, { "user_review_posted": 98, "user_total_helpful_votes": 112, "expertise": 0.005438123610914, "user_cities_visited": 203, "review_days": 0.180722891566265, "helpful_class": 0, "review_text": "This elegant hotel provided great service at all times. Room service came quickly and breakfast was pretty good. Restaurant service/food was adequate though not above average hotel grade food for a hotel of this category. Nice, clean fitness facility, everything in good working order. I was surprised the huge Tiki bar in the lower level of the hotel had a line of locals waiting to get in, but hotel guests were given priority access and tables. If you can play and have some fun, you might like the Tiki lounge, I did. For a much upgraded cocktail, walk across the street and go to The Top Of The Mark, a gorgeous cocktail lounge, very famous for it's long history, great views, cliental. Don't dress like a slob however, or you might feel out of place, or possibly get turned away." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.934282584884994, "helpful_class": 1, "review_text": "The hotel looks good, the checking in had complications, took six hour before we got the rooms and that was NOT as per our requirement. The building work was going on and that was the scenery me and my children saw during our stay and noise was so much we hardly had good night sleep.although booked well in advance, request for interconnecting rooms and smoking rooms were not met." }, { "user_review_posted": 68, "user_total_helpful_votes": 43, "expertise": 0.002959674435812, "user_cities_visited": 151, "review_days": 0.07009857612267201, "helpful_class": 1, "review_text": "Stayed at this hotel for three nights at the end of April. The room was superb - a good size and beautifully fitted out. The location is perfect. The staff were friendly and accommodating. Guests have access to computing and printing facilities and free wi-fi. Would definitely stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.819277108433734, "helpful_class": 0, "review_text": "My sister(s) and I have been staying here since it was known as The Gershwin. Now, with the renovations it is even better. The staff is very friendly, warm, and helpful and remember us when we visit! I always look forward to my stay and I can't imagine staying anywhere else when I meet my sister in NYC.And don't miss the restaurants by Jonathan Benno! And get the sfogliatelle at Leonelli" }, { "user_review_posted": 13, "user_total_helpful_votes": 10, "expertise": 0.0036242032269830004, "user_cities_visited": 10, "review_days": 0.423877327491785, "helpful_class": 0, "review_text": "What a service, yes rooms are a bit small, but quality and completeness is absolutely great. Linen, towels, slippers, etc. all of highest standard. Super Spa with indoor pool. Delicious breakfast. Great valet service, concierge very helpful. No need to say more. Always glad to come back!" }, { "user_review_posted": 100, "user_total_helpful_votes": 48, "expertise": 0.0022200154474230002, "user_cities_visited": 63, "review_days": 0.13198247535596902, "helpful_class": 1, "review_text": "Definitely worth the stay. Off strip hotel and we only paid $109 for a great room with 2 queen beds and a sofa bed. Very clean and no smoky smell! Also it's quiet and a non casino hotel. The pool is fairly small but it is in a rooftop setting - great photo ops! The free breakfast buffet was very good compared to other hotels and offered a great variety. I would definitely stay here again." }, { "user_review_posted": 26, "user_total_helpful_votes": 4, "expertise": 0.000636569653451, "user_cities_visited": 11, "review_days": 0.474808324205914, "helpful_class": 1, "review_text": "Excellent desk and concierge service, clean rooms that are kept up very well by the maids. This hotel is secure as you have to use your key card to get into the elevator and other rooms in the hotel. Just a few blocks from the piers! Breakfast can be super busy, but the staff keeps up with it well." }, { "user_review_posted": 18, "user_total_helpful_votes": 10, "expertise": 0.002586830458396, "user_cities_visited": 67, "review_days": 0.19989047097480803, "helpful_class": 0, "review_text": "My husband and I were very pleased with the hotel and staff as well as the location. The consiergere was very helpful as were the doormen. We were near public transportation so didn't rent a car and used cabs very little. Expierence the old trolley near hotel straight to Fishermans Wharf where the aquarium is a nice experience. Union Square has lots of Department Stores and is beautiful to see. Walgreens is across the street for anything you forgot and we purchased bottled water by the case and an occasional tuna salad sandwich or salad on the go. We actually enjoyed breakfast at Lori's on the corner more than the hotels. It is also very close to China Town. If visiting purchase advance tickets to the longest running show (30 years), \"Beach Blanket Babylon\" an ever changing comical spoof always sold out. Need to cab this so plan to dine there in Little Italy for a great night." }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.009857612267250002, "helpful_class": 2, "review_text": "First Class all the way, from arrival, to departure, this positively the nicest hotel in Chicago, and one of the top in the Waldorf Line. The arrival was flawless, the service was first class, and the room was impeccable. The responsiveness of the staff to our every desire was absolutely the best we have ever encountered." }, { "user_review_posted": 5, "user_total_helpful_votes": 8, "expertise": 0.007657508551252001, "user_cities_visited": 230, "review_days": 0.6845564074479731, "helpful_class": 1, "review_text": "This was my first stay at the Willard. It was perfect! Absolutely gorgeous hotel; all staff were pleasant. I had a business meeting nearby and it was great being able to walk over without worrying about the traffic!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6341730558598021, "helpful_class": 1, "review_text": "Came to Parc 55 for the weekend to celebrate my mom's birthday. It was everything she had hoped it would be. Drew, at the front desk, you're a rock star. He upgraded our room so she could see the sunset and comped us two free drinks. The drinks were amazing at cable 55. Make sure to try Cyril's Sangria.... amazeballs! Rooms were decent size, beds were unbelievably comfortable, huge bathroom, and the view was just fantastic. I will definitely be staying here again and would highly recommend this place to anyone and everyone. Thanks again Drew!" }, { "user_review_posted": 36, "user_total_helpful_votes": 16, "expertise": 0.0020473966187300003, "user_cities_visited": 176, "review_days": 0.007667031763417001, "helpful_class": 0, "review_text": "Picked the Melrose for my first visit to DC because of location and I wasn't disappointed. Short walk to Georgetown . The hotel itself was delightful. Room was large,clean and quiet. Bed comfortable and loved the free WiFi. . All the staff I encountered were extremely friendly. Free tea & coffee in morning was a nice touch, but would have liked tea making facility in room. Did not eat in restaurant so cannot comment, but plenty of eating places within walking distant. Would not hesitate to recommend this hotel and will certainly come back if I'm in Washington again" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.46933187294633005, "helpful_class": 2, "review_text": "Stayed for night with buffet dinner.Hotel was great was given interconnected rooms on 40th floor room big service excellent location excellent. Big c. Is 2min away. Mbk siam 10min awayAll good accept would like to understand management policy to charge for water during dinner buffetAs they give unlimited coke and French etc white and red wine with buffet free which would be expensive then water .Indian chef made some indian dish for us. Buffet was vast .Will come back again" }, { "user_review_posted": 37, "user_total_helpful_votes": 48, "expertise": 0.006187915820487001, "user_cities_visited": 22, "review_days": 0.5870755750273821, "helpful_class": 0, "review_text": "Loved this resort and its closeness to the strip and the fact there is no casino at this resort, We had a 2 bedroom 2 bath villa style unit, with living room, kitchen and dining area, a small deck, gas fireplace and King beds, the showers didn't drain well, but otherwise was a great, clean space. The pool in the courtyard outside our building was under construction, which wasn't pleasant to look out at, but there were others on the large property. There are no elevators, and the walk up three flights of stairs wasn't that bad. Our unit was about a five minute walk from the gated entrance, but there is a complimentary shuttle to take you to your unit, as well as a shuttle to drop you off at various locations near the strip. Many of the main hotels and casinos are all easily within walking distance when dropped off and picked up by the shuttle service. The staff, inside and outside were all excellent. It is a time share resort, and they will try and get you to attend a presentation in exchange for free Vegas tickets, but simply tell them you are not interested, if you indeed aren't. Would definitely stay here again if in Vegas because of its close proximity to the strip and many shows." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.044359255202628005, "helpful_class": 0, "review_text": "I stayed three nights at the Graham. The staff was top notch. I was attending functions at Georgetown University, and I liked the fact that the Graham is close to both Georgetown and the K Street Waterfront. The beds are super comfy. I can't wait to go back again and use the roof deck when it is open, because the views are gorgeous. I read the review about the street noise - it did not bother me, but it may bother some people who like to sleep in late." }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 15, "review_days": 0.6960569550930991, "helpful_class": 0, "review_text": "Ok, so when you picture a remake on an old brownstone home in NYC , that\u2019s the actual feel these suite rooms have! Our suite walls were solid brick and 20 or 30 ft ceilings! The old black multi-pane windows look original ! You can see out into the Ghiardelli square ! You can see that the furniture was painstakingly chosen , as each item looked like it belonged! Just beautiful but rugged...We had two fireplaces and that was a treat too! The linens and towels were nice, (but I\u2019m not loving the bath products). Overall I\u2019d come back in a minute! Great location, great hotel, great service!!!!" }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.06188389923329601, "helpful_class": 0, "review_text": "Left the Airport this hotel was very close. Check in staff was friendly and helpful, plenty of taxi and private taxi in front of the hotel. Room was spacious and clean, nice and quiet. The breakfast buffet was delicious, good selection of food. Would stay again. I even came back from Dubai Mall around 2pm and late check out was no problem." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 58, "review_days": 0.8263964950711931, "helpful_class": 0, "review_text": "I made sure to read the reviews about this hotel before i booked, but i couldn't believe that this hotel had so many great reviews, this is very strange.The hotel lobby was nice, but everything else was very ordinary, no restaurant, no services, rooms look like any standard hotel room, any holiday inn will have the same room.Here is another thing to make you think twice before spending your money on this hotel. The hotel had advised us at our arrival that there will be water outage from 11 pm to 6 am due to water problems.it was true, but... we were woken at 11h30pm by hammers and screws and pipe contruction.... i called the front desk they said, we will send security to check. i waited one hour with noise to give the front desk a chance to check. they didn't call me. so i called them, the front desk guy says, \"oh! yes sir, we checked and yes we have water problems and the guys are working as we speak to fix it, that's the reason for the noise\". i had a 4 years old kid and my wife with me, they couldn't sleep and i asked for another room, it was 12:30 am. they guy said i will send you the new room key, guess what..... i waited another hour, than i called, the guy said \"oh sorry sir, we send the security guy to the wrong room\", it was 1:30am, i had finally the key and moved in with my family at 2:00am to another room.this was by far, the worst hotel and worst service.So think twice and more before wasting your money on this hotel. Or read other reviews saying this hotel is fabulous, it's up to you" }, { "user_review_posted": 373, "user_total_helpful_votes": 441, "expertise": 0.00562964225104, "user_cities_visited": 1040, "review_days": 0.077217962760131, "helpful_class": 1, "review_text": "We stayed at the Edgewater Hotel during Christmas Holidays. We went many times in Miami and Florida but it was the first time at this Hotel (sorry for the delay in writing the review).We booked for 4 nights at the Edgewater but Hotel was overbooked and they sent us to Balfour for the first night. We stayed at the Edgewater for 3 nights. They upgrade us to a Deluxe Studio Ocean View. Our roomWas about 40 sq meters, modern and clean. Big shower !Breakfast was included in the rate but it was just a continental breakfast (coffe, tea, juice, muffins and pastries).If you want South Beach nightlife, this is the right place for you !!! Highly recommended ! The Edgewater is quiet and comfortable \u2026 good sleep and so close to bar, restaurant and all nighlife!(sorry if my English is not perfect but I am not English mother tongue)." }, { "user_review_posted": 13, "user_total_helpful_votes": 5, "expertise": 0.001756932243526, "user_cities_visited": 5, "review_days": 0.707557502738225, "helpful_class": 1, "review_text": "Love the international feel of this neat hotel in lower Nob Hill, Sutter and Larkin. Not fancy, but clean and tidy and friendly and super helpful staff. I did not sample the restaurant but enjoyed a few drinks at the bar next door. Really nice spot for a fair price and Theo at the front desk will help you out (ask him about your horoscope)" }, { "user_review_posted": 95, "user_total_helpful_votes": 45, "expertise": 0.0021893528923260003, "user_cities_visited": 46, "review_days": 0.6757940854326391, "helpful_class": 1, "review_text": "Hotel is getting very dated.Room ok, bathroom a bit bigger than an airplane loo.There is basically no room service. More like a limited takeout with limited choices, food arrives cold. Never again.The restaurants are poor as is the food, but at least they are noisy.Hard to imagine how a very large Marriott with conventions get away with this.Oh well I guess they do, because they can." }, { "user_review_posted": 32, "user_total_helpful_votes": 37, "expertise": 0.0055031446540880005, "user_cities_visited": 44, "review_days": 0.6516976998904711, "helpful_class": 0, "review_text": "Great hotel just about 4 blocks from the White House. Very clean. Friendly, helpful staff. Help yourself to coffee from the bar. Ideally placed for touring Washington DC. I recommend this hotel and would happily stay there again." }, { "user_review_posted": 33, "user_total_helpful_votes": 8, "expertise": 0.001066607819338, "user_cities_visited": 26, "review_days": 0.875684556407448, "helpful_class": 0, "review_text": "I frequently travel to DC for meetings of our trade association NAR and always enjoy staying at the Kimpton Carlyle. I especially want to shout out for Dave the doorman. The guy is wonderful in a warm and genuine way. He is always there with a smile a warm welcome back and a sincere interest in helping you with anything. Wayne the manager is likewise great. In truth everybody there does a great job. I highly recommend the Kimpton Carlyle to anyone staying in DC." }, { "user_review_posted": 32, "user_total_helpful_votes": 24, "expertise": 0.0035308396778100004, "user_cities_visited": 26, "review_days": 0.033406352683461, "helpful_class": 2, "review_text": "Didnt get to see the other reviews before booking so was not tainted by the other people's reviews.This place is fantastic! We loved it!It was cozy, clean and very convenient! I have no idea whats wrong with other travelers opinions about the place. All the staff were friendly and nice. The rooms were quite spacious and clean. Most important to me about hotels are their cleanliness! Its very near BTS and the places where i want to go. Best part is the sunday street market that starts at 11am! it was so bustling!! there were so many things to see! and it was just a stone throw away from the hotel. I think i bought 30% of food and things from there.The hotel might not win best looking award but I find it good enough for us. Its far better than most hotels that we have stayed at. I find the furniture comfortable and adequate. More furniture and furnishing means more places for bugs to hide in! yikes!One of the receptions desk staff was exceptionally helpful (name starts with K, so sorry i forgot ur name!). He gave us very good recommendations, had a very calming personality and was very helpful. One of our bag's lock was stuck and he immediately got a staff to open it for us. He was very cautious about making sure the staff did not break our zips. Even at late hours, even when he is tied, he will still smile albeit a tired one.We asked for recommendations for massage places and he immediately recommended one of the best massage places ive gone to in bangkok instead of referring us to any nearby massage places or even the hotel massage like what other hotels has done.Management training must have been very good to produce staff like him. I will DEFINITELY come back to stay again. All of us who stayed here has agreed that this will be our go-to hotel in future. My hubby even tried to stay until the very last minute of the late check out because it was so comfy!One more good thing about this place, traffic is not as bad as other hotels when we want to go to the airport. the Jams are not as horrific to the airport as the other ones we stayed in whereby we were stuck in jam for nearly 1 hour." }, { "user_review_posted": 128, "user_total_helpful_votes": 37, "expertise": 0.0012930321085730001, "user_cities_visited": 174, "review_days": 0.21412924424972601, "helpful_class": 0, "review_text": "This hotel is right in the downtown area yet it's quiet and peaceful inside. The room was spacious and clean, and the staff were very helpful and friendly. There are plenty of restaurants at walking distance, and I really enjoyed having a Starbucks in the lobby. I know there are Starbucks everywhere in San Francisco, but this was quite convenient. I would certainly stay there again." }, { "user_review_posted": 9, "user_total_helpful_votes": 9, "expertise": 0.004744565817058, "user_cities_visited": 8, "review_days": 0.7070098576122671, "helpful_class": 0, "review_text": "I come to New York regularly on business and used to move around a few hotels in mid-town until I came across the newly opened Made. It's been the place I've stayed ever since. Really warm and friendly (particularly at breakfast when I always get very well looked after by Michelle). Nicely furnished modern rooms which have all been quiet. Great coffee shop in reception too. And well priced! (hope it stays that way as it becomes more popular...)" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.44742606790799505, "helpful_class": 1, "review_text": "Special night with my husband at the h hotel where you can find everything available in a round. Good location opposite to World Trade Center and 5 minutes to the metro station so practically it's the hotel of choice to stay for business but you can notice that inside it everything is beautiful from the lobby to room views and they treat you as you're at home, thanks a lot to Enas for warm welcome and thanks to the whole staff of the h hotel." }, { "user_review_posted": 516, "user_total_helpful_votes": 163, "expertise": 0.0014232842112100001, "user_cities_visited": 320, "review_days": 0.093647316538882, "helpful_class": 0, "review_text": "This is a lovely hotel, only a block and a half from the strip. The room and bathroom were well-furnished. There was a safe and the coffee provided was the best we've had on this 3 week trip.The buffet breakfast was good, as was the meal we had in the restaurant. Service was generally good.Watch out for the taxes that will be added to your bill - hotel occupancy tax (!)and hotel amenity tax(!) They really mount up.This hotel purports to be non-smoking. However, people do smoke in the casino (which is right in the middle of the public areas) and in the bar, where you can obtain ashtrays and matches!" }, { "user_review_posted": 35, "user_total_helpful_votes": 76, "expertise": 0.010431739726675, "user_cities_visited": 25, "review_days": 0.7508214676889371, "helpful_class": 1, "review_text": "We stayed at the RH for the first time this June and experienced the most wonderful trip, so we came back with extremely high expectations just a few months later. I assume we experienced the problem that many other travellers have dealt with before us: returning with high expectations that may be unrealistic to be met by this hotel. When we arrived at the hotel by scooter (that we had rented for the day) we were told we were not allowed on the property as it was the hotel's policy to not allow scooters for liability reasons (???). Even when we said we were just checking in, then dropping the scooters of at the place we rented them we were quite rudely send away: not a nice start. when we later returned to the check-in desk we endured a most unfriendly procedure ever. The -from what we understood- junior front desk employee did not 'welcome' us, then denied we had a reservation. Only after producing our confirmation we were reluctantly 'accepted' as guests. Even though the hotel, its grounds, the room and its service staff were as lovely and impressive as before we felt the hotel severely dropped the ball when it came to our first impression. There was no apology for not finding our reservation and only after we had to start a 'public' argument at the front desk and escalate (which we hate to do) we got some acceptable follow up. A manager stepped in and more than compensated this ordeal by giving us a gorgeous room. But the feeling lingered that as a return guest from far far overseas, you come back with such high expectations and the miserable treatment at checkin gives us doubt we should return to the RH. How difficult is it to welcome any guest warmly? Especially at such an iconic and pricey hotel. Guests do not by coincidence end up at this hotel:they deliberately book it, because of its name, reputation or because of previous experiences. This should be acknowledged by the hotel, no matter what. What a shame we didn't get this. We believe it's 'lonely at the top' and this hotel certainly is at the top. We just hope it continues to be aware that it requires that little extra every step of the way." }, { "user_review_posted": 4, "user_total_helpful_votes": 10, "expertise": 0.012026922652543001, "user_cities_visited": 4, "review_days": 0.684008762322015, "helpful_class": 2, "review_text": "Stayed for 6 days and wanted to avoid the $40 per day parking fee (on top of $29 per day destination fee) so we parked 5 minutes away and took a Lyft once per day and night and paid about $6.50 per ride. We saved about $175. We always found parking in the residential neighborhoods. Ps...happy hour is 4:30-6:30 at the hotel." }, { "user_review_posted": 72, "user_total_helpful_votes": 24, "expertise": 0.001507962779065, "user_cities_visited": 37, "review_days": 0.475355969331872, "helpful_class": 1, "review_text": "First impression when we arrived at the hotel - looking at the external building, it looks like a nice boutique hotel.Checking in was fast as they had our key card ready by the time we arrived in the late afternoon. However the attitude of the 2 service staff were not pleasant. Not very helpful. However the morning service staff at the lobby were very helpful.Upon going to the room, we found that it is really small. After putting aside our 2 lugguages, we have limited space to move around the room. Also the room we were given has no view, looking to the back of other buildings.Room is clean and they have the usual toiletries (no toothbrush though).One of the plus points is that the hotel has water, coffee / tea, cookies and muffins at the lobby throughout the day for us to use/eat. This is better than the few others hotels around the area where we went in to explore. Most hotels only have water and coffee/tea.Location wise, as it is just opposite union square there is lots of cafes, restaurants, shopping malls and boutique shops around. The cable car stops just outside the hotel so it is very convenient. It is also walking distance to Chinatown." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.62157721796276, "helpful_class": 0, "review_text": "Red Rock is not only a beautiful hotel but also very kid friendly. Bowling Alley, Arcade area and Movie Theatre. The pool is amazing. The caf\u00e9 near the pool is pretty darn good. The rooms are very comfortable and clean." }, { "user_review_posted": 25, "user_total_helpful_votes": 10, "expertise": 0.001831623082864, "user_cities_visited": 9, "review_days": 0.11829134720700901, "helpful_class": 0, "review_text": "Loews downtown hotel exceeded our expectations. I called the day before and asked for early checkin. We arrived at 11 and were promptly let into our room. The staff was excellent from housekeeping to the front desk to the outside bar. The rooms are spacious and very clean. The pillows are amazing - only negative was the bed wasn't the most comfortable but did the job. This hotel is in prime time location...within walking distance from everything. The food and bar area weren't our favorite but you are so close to everything that it doesn't matter. I would recommend this hotel." }, { "user_review_posted": 8, "user_total_helpful_votes": 15, "expertise": 0.008992607304424001, "user_cities_visited": 44, "review_days": 0.36144578313253, "helpful_class": 0, "review_text": "Hotel is clean, comfortable and cheap and does exactly what it says on the tin. The rooms are cleaned regularly, the breakfast basic and the staff consistently friendly and approachable.The location isn't fantastic depending on your physical requirements. We stayed for four days and walked to fisherman's wharf on two of them. The walk is safe and trouble free and takes around 45 minutes.With regards to regular travel, we used taxi service uber to get around and the local bus once or twice but nowhere of note is anymore than 20 minute drive in San Francisco.Overall I wouldn't stay here again but that's purely due to spending money on travel which could have been spent on a hotel closer to fisherman's wharf." }, { "user_review_posted": 54, "user_total_helpful_votes": 92, "expertise": 0.00816098013494, "user_cities_visited": 60, "review_days": 0.013691128148959002, "helpful_class": 1, "review_text": "I enjoyed my stay. I had a nice room with a partial view of the bay. The hotel was clean. The restaurant was terrific. The food was very good and it was relaxing. The only negative was checking out during prime time (7:00 am) and there was only one clerk. There was a long line. Unlike most hotels, they didn't have arrangements for quick check out and no hotel bill was placed under my door at night. I couldn't wait in line, and so I handed the clerk and asked her if there was another option for check out and she said: \"I will email you your bill today\".Guess what???? No hotel bill. I have been on hold for the past 1/2 hour waiting for someone to pick up in the accounting office so I can get my bill. I can't get it on the web site either because it hasn't been posted yet. 48 hours and still no bill. This is ridiculous." }, { "user_review_posted": 123, "user_total_helpful_votes": 39, "expertise": 0.0014290212415530002, "user_cities_visited": 28, "review_days": 0.483570646221248, "helpful_class": 1, "review_text": "New look hotel with nice decor and interiors, The room is neatly done. Staffs are very cordial and always attentive and helpful. The bed and pillow provides good sleep quality. The location is very convenient and easy to go around.Only thing to improve is adding some Indian vegetarian cuisine in the breakfast." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.10460021905805, "helpful_class": 1, "review_text": "Right in the middle of EVERYTHING! Car not needed while staying here. LL rail from airport, monorail to hotel. Transit system got us to zoo. Great zoo, very clean and animals WELL taken care of. Quick walk to Space needle and other attractions. GREAT restaurants within walking distance. VERY PLEASED WITH THIS HAMPTON INN & SUITES" }, { "user_review_posted": 80, "user_total_helpful_votes": 17, "expertise": 0.000921328478428, "user_cities_visited": 26, "review_days": 0.475355969331872, "helpful_class": 0, "review_text": "A rather small hotel compared with the large ones surrounding it on the Strip, but the location is great! Close to everything! No resort fee, express check-out (just leave the key in your room when you go), large room with comfy beds and linens. We stayed for 7 nights and had a room facing the side of Harrah's and McDonalds. Surprisingly quiet to be this close to the Strip. We slept like babies and just a few times did I wake up, and that was due to sounds in the corridor, not from outside. New towels every day, and linen changed on request. Coffee machin,fridge, free wi-fi and large TV. Casino bar was the cheapest of all the ones we tried - prices varied from 4 to 7 dollars for a beer and a glass of wine! Would stay here again!" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 46, "review_days": 0.132530120481927, "helpful_class": 0, "review_text": "We stayed here with our 2 kids in the family room. Rooms was good having international tv channels. Kids had their bunk bed in a seperate area in the room with a door which gave as the exact privacy required while being with the kids. Breakfast was good and elaborate. Location was very good. 5 minutes of walk from the airport link rail and 5 minutes to all major shopping for example fashion platinum mall, gaysorn, central world. siam paragon is just next to central world but will be about 8 to 10 minutes walk from the hotel. Night market was just around the corner where you can find late night munchies or fresh juices.Highly recommended." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 32, "review_days": 0.13855421686746902, "helpful_class": 0, "review_text": "It's in a great location - easy walk to some awesome restaurants. The lobby connects to Weber Grill. PF Changs, Capital Grill as well as multiple fabulous local establishments are a short walk. As far as shopping, it's all right there. Nordstrom is across the street as well as Trader Joes, TJ Maxx among others. There is something for everyone with the magnificent mile being just a few blocks north. Price is great and you still get the high end feel. My only critique is that there are only paper / plastic cups in the room. We would have enjoyed real glasses for our wine and scotch. But hey, next stay we will pack our own. Thank you, Hilton - you never disappoint." }, { "user_review_posted": 15, "user_total_helpful_votes": 13, "expertise": 0.004097245209459001, "user_cities_visited": 9, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "I was here for a convention last week and was pleasantly surprised at the friendly staff. A few hours after I had checked in, I went to the front desk and was greeted by name! For a big chain hotel in Washington that was unexpected. I had a room in the Central tower. It was clean. It contained all the usual amenities. The only negative was the price of parking, $50 for valet, but it is Washington DC. If you are coming for a convention be prepared to walk." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.756845564074479, "helpful_class": 0, "review_text": "Love their layout and room service! Keep it up Natthawadi! Im jennifer from room 4157Will come back again! This was recommended by my friend. He will come every month and book this hotel! All the best" }, { "user_review_posted": 69, "user_total_helpful_votes": 32, "expertise": 0.002141211199542, "user_cities_visited": 29, "review_days": 0.113362541073384, "helpful_class": 0, "review_text": "I stayed at The D from July 22nd- July 27th. I had originally asked to have the same room and floor as before but were told they didnt have any more. The clerk gave me an upgraded room on the 15th floor that was still supposed to be away from the noise of Freemont Street. The room actually faced the entrance of the Freemont Experience. You could still hear the music & screams but honestly they were not loud enough to keep me from being able to sleep. The remodeled restroom was very nice. The downside the shower water did not get very hot or stay hot. On the second day i reported it and the clerk said she was going to have maintenance look at it. Idk if he did or did not but we mostly took cool showers and that wasn't cool especially when your backside is exposed to the air. The room didn't get as cold in the daytime. Idk if that had to do with the room facing the sun. The maid was really nice & friendly. She even told the housekeeper that was covering her shift on her day off about us. That made me feel good, it just goes to show that a smile and a lil kindess can go a long way. I still recommend The D bc it is still a very nice hotel and parking is free for guest. I think i will try a new hotel the next time i return." }, { "user_review_posted": 13, "user_total_helpful_votes": 6, "expertise": 0.002130386440217, "user_cities_visited": 5, "review_days": 0.48192771084337305, "helpful_class": 0, "review_text": "Just took an anniversary trip to the Waldorf Astoria Chicago. It's not the first time the wife and I have stayed at this hotel. Although there are many top rated hotels in Chicago, we have a hard time booking anywhere else. The rooms are beautiful, the locker room amenities in the fitness center/spa/pool area are similar to a Vegas resort. We really enjoy our time at this property." }, { "user_review_posted": 17, "user_total_helpful_votes": 3, "expertise": 0.0007464091230660001, "user_cities_visited": 14, "review_days": 0.27765607886089805, "helpful_class": 0, "review_text": "We booked this hotel as it had a conjoining family room and the garden space and pool for the children to play in when we needed to be back at the hotel to rest.The pool was warm enough for the children to enjoy a swim in May (not warm enough for me though!) The location was close to bus services, bike rental and restaurants.The staff were able to assist us very competently in local attractions and how to get there.The rooms were clean and the staff were friendly and courteous." }, { "user_review_posted": 58, "user_total_helpful_votes": 32, "expertise": 0.0025682292915110002, "user_cities_visited": 44, "review_days": 0.10076670317634101, "helpful_class": 1, "review_text": "This downtown hotel is close to everything -- an easy walk to Pike Place and the waterfront and also close to the monorail to the Space Needle area.Check in was easy and quick and room service was also speedy.My quibble is with the room. The hotel has two towers, and I think we must be in the old tower. The room is a bit worn, and there are no outlets on the night table or anywhere else convenient to charge cell phones. We had to plug them in on the wall opposite the bed and leave them on the floor.The room also just wouldn't get cold, but that's probably because we are here during a heat wave.Finally, we were out of our room from 7:30 am to 1:30 pm, and housing didn't come." }, { "user_review_posted": 37, "user_total_helpful_votes": 8, "expertise": 0.0009393703534710001, "user_cities_visited": 68, "review_days": 0.6883899233296821, "helpful_class": 1, "review_text": "For the price, this hotel is very good value. The room was very clean, as were the shared bathrooms. The beds were incredibly comfortable and the staff were very friendly. I think what is stopping me giving this hotel 5-stars is the room size. I expected it to be small but I was still shocked when opening the room door. The room was two single beds and a wardrobe with a tiny walking space in-between. As I was travelling with a large suitcase, I found it very awkward trying to open my case and often avoided getting things from it to avoid the faff. I believe there was a luggage room which was available to store cases, but I had some items I did not want to leave unattended so I did not take advantage of this option. However, if you don't mind a small room this hotel is in an amazing location and has great character.I would stay here again but just be wary that this place might not be suitable for everyone." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.47645125958378903, "helpful_class": 1, "review_text": "Great location, great service, rooms were great. Newly refurbed this small boutique hotel is suitable for couples who demand five star room amenities. Bed was super comfortable, I recommend s kind deluxe room as rooms are typically small in NY. Location was great for walking, subway downtown meters away. Quiet at night with easily accessible restaurants nearby. Seriously good option for the nomad area. It's a small boutique, so nothing to grand here just perfect for couples staying for a short stay. Enjoy...we did." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.474808324205914, "helpful_class": 0, "review_text": "Great Bar, Great ambience, wonderful location- and a FUN vibe. FIVE STARS!!!!!I love the London Hotels in the Firmdale group and this one (NY) lives up to expectations. A great hotel in midtown- I will be back." }, { "user_review_posted": 161, "user_total_helpful_votes": 47, "expertise": 0.0013069315344690002, "user_cities_visited": 62, "review_days": 0.533953997809419, "helpful_class": 0, "review_text": "We have stayed here in the past and we not disappointed with this stay. Location is incredible and so convenient to everything in DC. Space is great. We had a couple of issues this time--no shower curtain in the room which we didn't discover until we needed to shower and issues with the lock. However, the staff could not have been more accommodating.to resolve issues. This is a wonderful value." }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 4, "review_days": 0.8110624315443591, "helpful_class": 0, "review_text": "We've stayed at the Monte Carlo many times and several during the Park MGM renovation and always enjoy it. The location is the best on the strip. Now that the construction is finally complete, it is even better. We prefer the relatively small casino. The new Eataly is interesting and has great food. Only chanllenge we had on this trip was room temperature. Wrmer than we like even though the thermostat was at 60. I always recommend the Park MGM." }, { "user_review_posted": 515, "user_total_helpful_votes": 267, "expertise": 0.002406670030391, "user_cities_visited": 153, "review_days": 0.001095290251916, "helpful_class": 0, "review_text": "We stayed for one night as a sleep-over before continuing on, and found the location to bee quite inconvenient for tourists. It is off the Strip, and although there is a monorail station within walking distance, you need to pay $5 for each trip on the monorail. You are surrounded by major through streets and there isn't much within walking distance.The hotel room itself is a standard Marriott chain set up, nothing to complain about (although the bathrooms really could need an upgrade). We booked a room with breakfast included for two adults and kids 12 and under, which was supposed to be a buffet breakfast. However, due to lower occupancy rate the hotel didn't offer a buffet, and we were advised to order a la carte from the breakfast menu. We were then told that the monetary value for our breakfast would be the equivalent of $34 - unfortunately, that covered just about one of the breakfasts, but not the rest. It took some discussion time at the checkout to come to a compromise solution, but it left an unsatisfactory customer service feeling with us." }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 7, "review_days": 0.869112814895947, "helpful_class": 0, "review_text": "The hotel is huge and the amenities are nice. The gym could be a little bigger but the staff is great and the pool is nice to lay down by. The only thing i would change is that they let non-resort guests come to the hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.884446878422782, "helpful_class": 0, "review_text": "This is an older hotel on the far end of Fremont street. The casino has table games, slots, and a restaurant.The room is dated, but spacious with coffee maker and mini fridge. It was superficially clean, but not as clean as I would have liked (stained chair and dirt in the corners of the bathroom). We had 2 beds in our room. One was comfortable and one was not. We were on the 5th floor at end of the hall and were awakened several times during the night by doors being slammed shut. I won't stay at this property again." }, { "user_review_posted": 19, "user_total_helpful_votes": 23, "expertise": 0.005766650986950001, "user_cities_visited": 67, "review_days": 0.556407447973713, "helpful_class": 0, "review_text": "Stayed at the Rembrandt for 3 nights in October as the first part of our 25 day trip around Thailand. The hotel is in an excellent location with easy access to restaurants , shops and massage parlours. The hotel,has a light and spacious reception lobby and check in was very quick. We were allocated a delux room on the 17th floor and had a good view over the Bangkok skyline. The room was well furnished, bed was huge and bathroom good.Breakfast provided a good selection but we did not try the restaurants at night as there is a good variety of restaurants close to the hotel.We used the swimming pool a couple of times and is was good and we booked our trips with the tour company in the hotel...there prices seemed to be very competitive and their trips were welll run.Overall this was a good hotel,and I would recommend it if travelling to Bangkok." }, { "user_review_posted": 76, "user_total_helpful_votes": 43, "expertise": 0.002636515154154, "user_cities_visited": 86, "review_days": 0.029025191675794003, "helpful_class": 1, "review_text": "Must admit that I wasn't really looking forward to an unavoidable 3 night stay in Bangkok but found the Four Seasons here to beA very elegant hotel. We stayed in a club room which was just lovely - spacious quiet and spotless. A comfortable bed and gorgeous bathroom.A beautiful breakfast in the club lounge with drinks and hors deuvers each evening that it became the norm to stay and enjoy the company of friends rather than venture out for dinner.. The lounge is rather like a London club - very elegant and understated. The staff were wonderful." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.26341730558598003, "helpful_class": 0, "review_text": "This hotel was wonderful. The staff was extremely helpful with everything including picking places to eat, directions to the different attractions we wanted to visit, and suggestions on where not to go after dark. We had a \"waterfront view\" room and it was exactly as described on the website, no surprises. The view was unreal and I would definitely stay here again without question. We had an awesome time!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.62157721796276, "helpful_class": 0, "review_text": "Clean, updated, yet uniquely classic room in a spot close to restaurants and public transit. An excellent team that made me feel right at home. Rooms on the back, but facing the skylight are the quietest." }, { "user_review_posted": 52, "user_total_helpful_votes": 32, "expertise": 0.0028772948336, "user_cities_visited": 37, "review_days": 0.044359255202628005, "helpful_class": 1, "review_text": "I stayed with my children at the Hampton Inn Downtown Magnificent Mile and was very pleased. The rooms were really clean, the hotel staff was very friendly and helpful with any questions. The free breakfast was a plus to fill up on for a long day of sightseeing. I loved the beautiful views from the 40th floor. I particularly loved the fact that I felt it safe enough for the kids to lounge in the computer area and I knew that they'd would be fine. A great location close to many attractions and restaurants within walking distance. I would absolutely recommend this hotel when traveling with kids. <3" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 299, "review_days": 0.985761226725082, "helpful_class": 0, "review_text": "Staying at Embassy Suites Beachwalk is the ONLY place to stay when you go to Oahu! They have the best of everything right there. All the staff are so wonderful & very friendly. I'd recommend them to everyone. I can't say enough good things about them. I love Embassy! A very central location, very knowledgeable staff, great amenities & they are like your Ohana. You never want to leave & you always look forward to your return, which can never be soon enough!" }, { "user_review_posted": 76, "user_total_helpful_votes": 26, "expertise": 0.0015505496611430002, "user_cities_visited": 34, "review_days": 0.248630887185104, "helpful_class": 1, "review_text": "Stay there for 5 days during a work travel and it was an flawless experience. The service was very good since before my stay when helping me with visa applications. Ruby does a great job of Events Planning Executive and the general experience was great. Impeccable installations and the best food you can have. Really recommended whether for work or leisure time with family." }, { "user_review_posted": 8, "user_total_helpful_votes": 10, "expertise": 0.005958291956305001, "user_cities_visited": 8, "review_days": 0.6834611171960571, "helpful_class": 1, "review_text": "My husband and I recently visited the Argonaut on a trip through the Pacific Northwest and California and we couldn't have asked for a more accommodating stay than the one we had at the Argonaut. Everyone we encountered was incredibly friendly and helpful. We used the concierge several nights for dinner suggestions, and even the valet helped us out when we learned we needed reservations to visit Muir Woods. Our room was just a basic room without a view, but was still comfortable and welcoming. I will say their beds were a bit more firm than we usually like, but it was hardly a big deal in the grand scheme of things. Definitely recommended if you are looking for a place to stay on the Wharf!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.466593647316538, "helpful_class": 1, "review_text": "I've stayed at 5 star class Hotels & Resorts in the past, but the Trump Chicago sets the bar for 5 star in Chicago. It has the best location, amenities, services, and overall value for the heart of Chicago. It's my first visit to a Trump location, and I will be looking to stay here again. The facilities were quiet, clean, and offered only 5 star class while the pricing provided great value. I would recommend to anyone travelling to Chicago. I would also recommend to get a room higher in the Tower for better views. I was on the 24th floor, and it had a great view. I would recommend to try a room with a river view as well. The Spa, Health Club, and Rebar were 5 star also. A complete 5 star experience in downtown Chicago." }, { "user_review_posted": 21, "user_total_helpful_votes": 8, "expertise": 0.0017391487103500002, "user_cities_visited": 12, "review_days": 0.331325301204819, "helpful_class": 0, "review_text": "The location is good. Really close to the financial district.There is a subway a minute or so away.The room is small and the bathroom is attached to the bedroom - you can separate the toilet by dragging a sliding door. The bed is extremely comfortable.To be honest - In New York you spend all day outside and only use the room to sleep or freshen up.Overall for the location is a good price and the room is comfortable." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.44578313253012003, "helpful_class": 0, "review_text": "Room is smaller, yet clean. Staff was very friendly and helpful, offering info on directions, sites to see, transportation assistance. Always welcoming. Glass of wine although wine and cheese time was past. Thanks to the staff" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.404709748083242, "helpful_class": 0, "review_text": "Spent several days at this location for a conference. Staff was helpful and attentive. Rooms were very nice. A slightly larger TV in the room would be nice. Fitness Center and pool was accessible 24 hours and had nice equipment that allowed for a good workout." }, { "user_review_posted": 50, "user_total_helpful_votes": 18, "expertise": 0.0016374269005840002, "user_cities_visited": 19, "review_days": 0.24260679079956102, "helpful_class": 1, "review_text": "We are trying to relax but there's a party on our floor that's spilled out into the hallway. Literally. Someone just threw a glass bottle down the hallway. We called the front desk 30 minutes ago and asked that the party be moved. She said she would \"warn them\"....it must have been a very stern warning because now someone is yelling \"OH $\u00a3!*!\" repeatedly while banging someone or something into a wall. The hotel is very nice, aside from the prison- fight themed party in the hallway." }, { "user_review_posted": 11, "user_total_helpful_votes": 1, "expertise": 0.000331016219794, "user_cities_visited": 8, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "The hotel exterior and lobby is magnificent.The room as you would expect for a good hotel.However the concierge service was disappointing. Usually a good concierge gives great advice about restaurants etc.The Chinese restaurant they sent us to was poor, no atmosphere or music .Food thrown down and cooked with mono sodium glutamate and only 1 wine sold by the glass that tasted like vinegar.Perhaps the concierge had made a deal with the restaurant?The only place to have a nightcap is the lobby restaurant which was noisy and again no soft music and lacked the grace and tranquility of a good hotel. If you do want to eat there the menu is very limited and basic.so we decided not to bother.We phoned for ice, which has to be delivered by room service, 45 mins and 4 phone calls before it appeared.To access the WiFi and gym you have to pay a $30 a day \u201cdestination fee \u201cThis is normally complimentary to hotel residents in a good hotel.All in all the hotel looks elegant but the service and amenities fall short.I would pick a different hotel next time." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6270536692223441, "helpful_class": 0, "review_text": "We had a great stay, all staff that we spoke with were very friendly and professional.We will stay again in the future.We loved the location, we were on a girls overnight trip for shopping and dinner. We would stay again at this property." }, { "user_review_posted": 42, "user_total_helpful_votes": 67, "expertise": 0.007634389958123, "user_cities_visited": 44, "review_days": 0.7371303395399781, "helpful_class": 1, "review_text": "I just returned from a 6 day stay at Park Shore and I have pros and cons. More pros than cons so that's great!!! I was on the 8th floor over looking the pool and Diamond Head! I paid the $188 price to have a semi-ocean view on the hotel website.Let's start with the cons and end on a high note!Cons:1) On Weds, I waited for the free appetizers, and drinks near the pool and that never happened. So I was bummed about that. The elevators had a sign that said this would happen and it didnt.2) I asked for a beach umbrella from the valet employees and they told me they dont have beach umbrellas. But the TV says they do. The valet folks said, its regular umbrellas, not beach umbrellas. It's been really hot the past few days so umbrellas on the beach are a must! They do have some freebies if you ask for them. Like beach umbrellas, beach chairs, floaties, boogie boards....guests leave them at the hotel and other guests can benefit from them! 3) The elevators were sometimes VERY slow. I found myself waiting for elevators the whole week.4) It would have been really nice to have our own bar near the pool. Just a suggestion.5) On Labor Day evening, Lulus must have had a big party because loud and booming music was going on until past 2:30am. It was so freaking annoying! (This wasnt the hotels fault by any means, but the hotel advertises for them and they should have said something that night.) I didnt get any sleep until the music stopped.6) My BIGGEST COMPLAINT was that the hotel television channel said that the hotel offered a complimentary guest room equipped with air conditioning, TV sofa, etc. My flight didnt keave until 6pm! Check out was at noon. I checked out before noon and asked the front desk to use the guest room so I could continue to use the pool and hotel amenities. She told me they DIDNT have a complimentary guest room for me to use! WHAT??? But the hotel television channel..She stops me and says she knows what the TV says. But they dont have one! I told her that I was depending on that room! I just paid $1,200+ to stay here! I was livid! She told me I could still use a towel and use the pool a d could use the bathroom on the 2nd floor to change. Gee. Thanks. Later when I had to take a whiz, I asked for the key and she ended up giving me my room back free of charge. I was totally relieved! Why wasn't this done in the first place? I was still thankful!Pros: This hotel was one of the cheaper hotels I could find so close to Waikiki. This hotel is absolutely in a great location! I couldn't have been more happy with the location! It's close to the beach, the zoo, the aquarium, Starbucks, shopping and so much dining! I enjoyed Lulus which is right next to the hotel even though their music was so loud I couldn't sleep one night. Location was everything for me so this was perfect!The room was really nothing special, but it had everything I needed. My bed was so comfy cozy and my room stayed nice and cool! I got a balcony overlooking Diamond Head, the pool, and the amazing beach view! I was SO impressed with the view! It worth the few extra bucks! The room had a fridge, a safe, and a blowdryer. My room was perfect! I heard others who got a higher level room could see some of the zoo animals, so maybe request a higher room? One thing I loved was the free shampoo, lotion, conditioner, and shower gel by Hawaiian Tropic! Smells just like the sunscreen so this was a treat for me because I love the Hawaiian Tropic smell! I loved the shower. I could tell it was updated! The staff were all very friendly and inviting! The WIFI worked in my room during my whole stay! The pool seemed clean enough to swim and it was so nice to get in on a hot day. There seemed to be plenty of loungers and chair for everyone. The beach view from the pool was incredible. I people watched all day!I would totally stay here again and/or recommend this hotel to my family and friends!" }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 5, "review_days": 0.25903614457831303, "helpful_class": 0, "review_text": "While people and decor are great this property is dated and rooms smell stale. The smell was so bad that I had to be moved from room 51 (absolutely avoid!) to room 31 but the smell was still there. The rooms are spacious and well equipped.If you are someone sensitive to bad smell this is not the place for you.The service was great though and decided to stay despite the smell because of that but I would not go back until the issue is sorted out." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.582146768893756, "helpful_class": 0, "review_text": "Beautiful property with great amenities, especially for Elite members. Close to shopping, transportation, museums, theater, restaurants and on and on..... Room is comfortable. Great views of the city. Staff is wonderful." }, { "user_review_posted": 20, "user_total_helpful_votes": 8, "expertise": 0.001831623082864, "user_cities_visited": 311, "review_days": 0.28970427163198204, "helpful_class": 1, "review_text": "It would be very difficult to find a more beautiful location in San Francisco than the Fairmont. Service was impeccable, the food was excellent, bountiful, and reasonably priced, and the rooms were comfortable and quiet, with many of them providing breathtaking views of the city from Nob Hill. What I liked best, however, was the history of this hotel and its importance as a San Francisco landmark. The lobby is spectacular, and worth a visit even if you aren't a guest. Do stop by." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.6117196056955091, "helpful_class": 0, "review_text": "hotel itself is fine but parking is horrible.you should cross the road and the parking lot at night closes at some points which makes you to move the poles by yourself. This is very very confusing.Drop-off area is not certain.And I've experienced no TV cables at all for all my stays." }, { "user_review_posted": 434, "user_total_helpful_votes": 255, "expertise": 0.0027421973477000003, "user_cities_visited": 120, "review_days": 0.39813800657174103, "helpful_class": 0, "review_text": "Ever since we received a rave review about Washington DC, AND the Willard, and particularly since realising the history attached to the hotel, we have wanted to stay here. We finally decided to do so and planned our Christmas holiday around it - booking festive high tea and Christmas Day brunch and a four day stay in the hotel. We have now been there, were delighted to have stayed there, WOULD return again when we next return (DC cannot be conquered in 4 days!!) and wouldn't let the following things overshadow the stay, but nevertheless they are things we believe should not occur in a five star hotel (we have stayed at countless 5 star hotels). Before going on, let us say thank you Willard for giving us a memorable holiday - we really did enjoy it and hope the management or guests will find this useful.1. No 5 star hotel these days should charge for wifi. It is as much a requirement as electricity in my opinion! We had joined the Intercontinental rewards programme beforehand so it was free luckily. So do that!2. The shower was dripping incessantly and after hearing that for two nights running we reported it on the third morning and the front desk was going to send someone 'straight away' - it was still not fixed before we left on day 5 (or there was no report as to why not).3. The hotel very kindly went out of its way to accommodate us for festive tea on 24 Dec at 5pm because of our flight arrival time (even tho the hotel was not running tea on the 24th and finished on 23rd) and that was VERY kind but unfortunately they set up our table right in front of the foyer as the 'only place they could put us' (Peacock Alley was not available as it was being set up for brunch on 25th) and so every single person going through the foyer stared like we were on display!!! Felt very odd and detracted from the whole experience. After becoming more familiar with the hotel we discovered several other locations that would have been more appropriate to 'place' us.4. Breakfast: This was included in our rate. That is all we were told. No explanation of amounts of $. On arrival at Caf\u00e9 du Parc we were seated and asked if we wanted buffet or a la carte. We said breakfast was included and so they said we could do a combination of 'anything' we liked - from the a la carte or buffet. We also had two espressos each. What we were not told was there was a $72 limit per room per day (which on reflection is based on 2 x buffet + tax+18% service) so somehow it all mounted up and we were lumbered with a bill! Espresso coffee is not included!!!! Note chefs the quiche on the buffet is such a shame - every single day they were absolutely overcooked and dried out to a crisp so they were inedible!5. We saw the same dirty wine glass sitting in a corner in our corridor for 48 hours straight before it was removed! If we saw it, why didn't the maids?6. We had a parlour attached to our room - totally pointless. We had an espresso machine in there with two large mugs only - no espresso glasses? Also no tea spoons or knives or forks or any implements you would expect in a basic parlour.7. Apparently there is turn down service - we did not receive turn down one night during our stay and we never had the privacy sign on at the applicable times.8. No bottled water. Even four star hotels now put a complimentary bottle of water in the room on arrival - or even daily.9. This is an unfair 'complaint', granted, but it was disappointing for us as foreigners - we booked a room with a view of the Monument and we were upgraded on arrival, which is why I say it is unfair of us to mention this, but the room we had had no view whatsoever - just a small Juliette balcony which we could not open up onto so we could see nothing other than windows across the street into the building opposite.10. Finally - on our last morning we went and asked for a copy of our bill so we could review it over breakfast before checking out. We told the person we were NOT checking out; we just wanted to look at our bill. When we got back to our room after breakfast, we found both room keys had been locked out as though we had been checked out. We were in a rush to get to Union Station so this was 10 extra minutes we didn't need to spend.What a pity!! Some of these things are just unfortunate - some definitely need improvement - particularly an explanation of how the breakfast cost system works, which is unfair if not explained." }, { "user_review_posted": 11, "user_total_helpful_votes": 10, "expertise": 0.0043032108573320006, "user_cities_visited": 4, "review_days": 0.58762322015334, "helpful_class": 1, "review_text": "I love this hotel. I come to SF a lot for work and this is the perfect spot for me. Why? I\u2019ll tell you. Great workout gym. I can get my workouts in, all of them, while here. Location. It\u2019s a 15 minutes walk to my office in Soma. Staff and breakfast are great. If you are a tourist, this is right where you want to be, right next to Bloomingdales and Westfield mall. Right near trolley to take down to fisherman\u2019s wharf. Near Union Square. Again, I choose this Hilton over all others. It is always the first one to fill up too. So, you know it\u2019s the Number 1 Hilton in SF. Another perk, on Thursday night a great classic rock band plays right down the street at Johnny Foley\u2019s. When I am in SF, this is the hotel I want to be in. I\u2019ve included a shot of the trolley line one block over, and my view last week" }, { "user_review_posted": 133, "user_total_helpful_votes": 93, "expertise": 0.0032844441457830003, "user_cities_visited": 75, "review_days": 0.44140197152245303, "helpful_class": 0, "review_text": "For the prices of SF it was very good. And this hotel is no less than Francis Drake of Serrano, both are rated higher. The room was great, up to the date and very clean. Good speed free internet. Problem was that the pressure in the shower was not impressive at all. Also it was not clear to me if there was a climate control in the room or not. Overall would recommend." }, { "user_review_posted": 34, "user_total_helpful_votes": 10, "expertise": 0.001317574365065, "user_cities_visited": 26, "review_days": 0.378422782037239, "helpful_class": 0, "review_text": "We were very pleased with The Phoenix Park Hotel...nice contemporary-styled renovation, very clean and super nice staff...we came for the weekend and the price was great. Rooms and baths are nicely appointed, but rooms are not large. However, the 2 of us were fine with it. Comfortable bed, sizable flat screen TV and overall very clean. Great bargain in my opinion compared to prices of others." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9003285870755751, "helpful_class": 0, "review_text": "Nice room and service, Hotel connected to BTS conveniently in few minutes walk. It's also connected T21 mall (Let's Relax in 6/F that connected between hotel and mall)... food, massage, shopping, all in one place." }, { "user_review_posted": 81, "user_total_helpful_votes": 27, "expertise": 0.001507962779065, "user_cities_visited": 140, "review_days": 0.853231106243154, "helpful_class": 0, "review_text": "I absolutely LOVE the renovations. Very nice and stylish. But I'm not too crazy about the carpet. That being said. My daughter and I like playing blackjack at the \"free bet\" table. Friday night we sat down at 9pm. It was a full table. After 30 minutes we started to wonder why we hadn't seen a cocktail waitress. We finally located one at the craps table (older lady with blond hair). She informed us that we weren't in her service area. So we asked the pit boss Kevin could he locate our cocktail waitress for us. He said unfortunately no, they're union now and we really can't ask them anything. Our entire table was STUNNED!! The young man sitting to my right had to get up and go to the bar to get a drink. I asked 2 more pit bosses about getting drinks and they pretty much brushed me off. Even the dealer said the cocktail waitress was lazy. We sat there for over an hour and our cocktail waitress Stephanie finally showed up. First time I've ever seen a cocktail waitress get ZERO tips and I've been coming to Vegas since 1985. Not sure what Palace Station is going to do but obviously something has to be done to keep your guest happy." }, { "user_review_posted": 92, "user_total_helpful_votes": 34, "expertise": 0.001683865118086, "user_cities_visited": 22, "review_days": 0.056407447973713006, "helpful_class": 0, "review_text": "The Sheraton is a pretty standard big name hotel, decent rooms, adequate food, etc. The most notable thing in my 4 day stay was that there were no problems. Big hotels almost always manage to annoy me in some fashion, but my stay at this hotel was free of any snags. Upgrading to a club room is worthwhile if you are going to need wifi." }, { "user_review_posted": 45, "user_total_helpful_votes": 79, "expertise": 0.008412715926784001, "user_cities_visited": 32, "review_days": 0.025191675794085003, "helpful_class": 0, "review_text": "We just spent a weekend at the Four Seasons for Valentines Day. We were greeted warmly by both the staff at the front desk and the valet. We upgraded to a city view suite and were blown away by the beautiful and spacious layout of the room. It was beyond anything that we expected, and we were very pleased. I have stayed at the Four Seasons in Buenos Aires, and the Chicago Four Seasons was above and beyond what I was expecting, based on my stay in Argentina.A few hiccups that we did pass on to both the concierge and the manager during our stay. The water from the tap faucet near the coffee station had a very odd, mildew taste to it, so bad that we requested bottled water to use to make coffee/tea (the staff brought these immediately). Also, our TV in the master bedroom never worked-we also alerted the staff-we were told a technician would arrive promptly while we were out and about-we never received any follow up about the TV and it still wasn't working a day later (but, really, who wants to sit and watch TV when you are in such a great location!)We did eat at Allium for breakfast and dinner, and the food was fantastic, as well as the service.All in all, it was a wonderful, comfortable stay, and we will definitely be back!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.43263964950711903, "helpful_class": 1, "review_text": "I loved my birthday getaway! The hotel is great and the staff is superb. Everyone was so nice and helpful. Check in was a breeze and they upgraded us to the 46th floor with great bay views. They even sent a birthday card and chocolate covered strawberries to our room as a birthday gift; which i thought was amazing. Made the experience even more personal. The location of the hotel is also central to everything, which made exploring San Francisco easier." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7157721796276011, "helpful_class": 0, "review_text": "The staff was very pleasant and accommodating with shuttle to and from airport, early check-in, and late check-out (I was there for a conference being held at this hotel). The shuttle drivers (Jack and Al) made the trips between the hotel and airport fun and safe. The room was clean and had a microwave, refrigerator and safe. Breakfast had a lot of variety, though not many gluten-free options. The hotel is not luxurious, but is adequate and comfortable. I attended a conference at this hotel, and the meeting rooms were very nice with comfortable chairs." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.928258488499452, "helpful_class": 1, "review_text": "We had an excellent experience with friendly helpful staff especially Miss Josie and to the staff that help us with our baggages, Our rooms were very clean modern and very accommodating and although beside the main road there was no noise at all. Will defiantly be staying again..." }, { "user_review_posted": 56, "user_total_helpful_votes": 22, "expertise": 0.0017969451931710001, "user_cities_visited": 24, "review_days": 0.13143483023001, "helpful_class": 0, "review_text": "We arrived with many bags and there was no bell service. We were only able to get a dolly from the front desk. My friend got three mosquito bites while in lobby/room. The room was crammed like a dorm! Single bed for the two of us to share with single everything! There was laundry (complimentary) on site but it was just one w/d in the basement..ice was only on one floor LL. all in all very bad accommodations for the price!" }, { "user_review_posted": 16, "user_total_helpful_votes": 51, "expertise": 0.015364669535473002, "user_cities_visited": 15, "review_days": 0.041073384446878004, "helpful_class": 2, "review_text": "Me and my husband had a great time at this hotel!! The concierge recommended us the bests restaurants. All staff hotel were gentle.Exceptional location.I loved the room!! Very clean. Our experience in there were perfect!!" }, { "user_review_posted": 55, "user_total_helpful_votes": 45, "expertise": 0.0038618558976050003, "user_cities_visited": 22, "review_days": 0.001642935377875, "helpful_class": 0, "review_text": "This hotel or should I say motel is not as pictures well at least my room I had the displeasure of staying in... Dirty walls, cracked tiles, tiny room and bed, the bathroom was probably the biggest inconvenience... Ladies we all want a mirror to do our hair and makeup right? Well this place has a tight bathroom with just a sink and toilet! No where to set anything down... If your a guy maybe this might work for you but not for moi. The \"beach\" towels they loan you barely fit the body of a 3 year old... The tv was almost falling off the bracket, remote didnt work, maids were chatting at 7am overall this place is barebones and not well maintained... The location is great, service wasn't bad front desk was pleasant & helpful but management needs to rehab and step it up. The rooms are falling apart." }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 13, "review_days": 0.26013143483023, "helpful_class": 0, "review_text": "From the room, the amenities, the free craft beer during happy hour, everything met or exceeded my expectations. You also couldn't have a better location. Middle of downtown, close to everything. I picked this place because I was going to go see a Paul McCartney concert at the Key Arena which was a short 20 minute walk. But the Space Needle, Pike Place Market, Sky View Observatory, loads of great restaurants were also within easy walking distance. But what stood out the most were the people who work there. By far, the best staff of any hotel I have ever stayed at!! Keep up the good work!! Next time I'm in Seattle I know where I will be staying." }, { "user_review_posted": 130, "user_total_helpful_votes": 37, "expertise": 0.0012714417878270001, "user_cities_visited": 179, "review_days": 0.431544359255202, "helpful_class": 2, "review_text": "We had a great time. Minutes from all the monuments and restaurants. Hotel is great mixer of old and new. And the spoil you rotten. The steak I had at the restaurant there was the second best I have ever had. Love it!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6659364731653881, "helpful_class": 0, "review_text": "Never had a bad experience staying here. All the staff are very friendly and always accommodating. After a day of shopping, me and my colleague came back just in time for the wine @5 aka happy hour. Mel was super awesome and helpful in telling us about the wine selection and was just so nice and easy to talk with. Thanks Mel! We really enjoyed our stay here and can't wait for the next time we are back in town." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.117743702081051, "helpful_class": 0, "review_text": "Family of four stayed for three nights in July 2015. Location was excellent, we walked everywhere! Room was smaller than expected, even with the separate kids room (which was really tight). Street was very noisy (earplugs purchased at the drugstore helped a little) so ask for a room in the back. Kids loved the hammocks and afternoon cookies. The pool was cold which was fine, we expected that. But the pool area wasn't picked up for the entire three days we were there. Pool didn\"t appear to get cleaned and pool deck was cluttered, including a broken flowerpot that sat on a table (contents and all) for our entire stay. If I stayed again, it would be for the location, colorful vibe and friendly staff, but at the price I expected more." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 5, "review_days": 0.7694414019715221, "helpful_class": 0, "review_text": "The hotel located in the business bay, which is excellent if you have work there or you just want to go for shopping (as the Dubai Mall is close by).The hotel rooms are clean, however the furnishing is a little bit simple. The stuff is very well trained and they are super helpful and kind.I also tried their Indian restaurant, which was really lovely!! Worth to try if you want to taste authentic Indian Cuisine." }, { "user_review_posted": 311, "user_total_helpful_votes": 140, "expertise": 0.0020751488419930002, "user_cities_visited": 195, "review_days": 0.8148959474260671, "helpful_class": 1, "review_text": "Enjoyed a few days here in January meeting my wife who spent a week here. We had a room on the 34th floor with a Burj Khalifa view, spacious and well appointed. The gym was a good size and modern equipment that all worked and we experienced no queues for the equipment (6 running machines). Complimentary water in room (and you can ask for more) and a help yourself water jug at the pool too.The pool is accessed across a short bridge which has the benefit of it not being shaded by the tower blocks. The staff brought round some chocolates and a lemon tart which was a nice touch. Help yourself suntan lotion on the bar in case you forget! Breakfast was a good selection and Shangri-La service evident.Personally we preferred this location, near the Dubai Mall, as it has a good selection of restaurants and less cut off than the marina area if you want to see other parts of Dubai. However less of a resort hotel if you want that sort of thing. We took a cab down to the Atlantis to eat at Hakkasan (about 30 mins and 60 Dirhams in a cab) and you are reminded that at 11 miles away Dubai is pretty spread out!We took the train to the airport. Train is quick and efficient and a straight line 5 min walk from the hotel and takes 20 mins on the train.Would stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.291347207009857, "helpful_class": 0, "review_text": "I just left DC after 3 days at the Watergate. What an amazing redesign of this place. They spared no expense and produced a really great hotel that is worthy of its famous name. They truly have brought the Watergate back to its days of glory. Everything is so well done. The art and design of each area of the hotel was well thought out. So many small details to see that will be appreciated by even those of the highest echelons. The staff are superb, and I mean superb!! These people are well trained, courteous, and never miss a beat. I travel the world for my job always staying is high end hotels, but this was one of the greatest, in terms of overall experience, from all my travels. You will leave here with a big smile on your face. My hats off to the owners and the great staff they have brought onboard. Kudos." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.5542168674698791, "helpful_class": 1, "review_text": "We loved our stay at the Alise! The staff was very helpful and informative. The hotel is so clean and super cute! I would definitely recommend it and can't wait to be back for another amazing stay." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.282584884994523, "helpful_class": 0, "review_text": "We had the only two bedroom, two bath unit in the building. While it was extremely spacious, it needs significant updating, a good cleaning, and kitchen supplies. Most of the furniture was tired and old, with some unappealing stains of dubious origin. The microwave was full of crumbs (not ours) and the master bathroom was not well cleaned before our arrival. The unit has a stunningly large lanai, which unfortunately was littered with beer bottle caps and cigarette butts, again, not ours. It clearly was not swept in a very long time. The kitchen was very poorly stocked, without a single knife other than a butter knife and a random assortment of other utensils As mentioned by others, the air conditioners are loud . The AC in the second bedroom sounding like a jet engine every time it went on. Lastly, I found the front desk attendants less charming than other reviewers. There was one gentleman there with whom we had the most contact, who was indifferent at best. Frequently, he acted like he was doing us a favor, when doing things he was supposed to do, like giving us towels. While the Luana is a good value, I am not sure I would stay here again." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 4, "review_days": 0.423877327491785, "helpful_class": 0, "review_text": "This hotel is great! The rooms were nice and clean. The staff were all nice and helpful. It was in a great location to get many attractions in Chicago. I will definitely stay there again. I loved having a Starbucks and a restaurant right in the hotel." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 154, "review_days": 0.36911281489594705, "helpful_class": 0, "review_text": "I only stayed two nights and expected maid service after the first night, but no one cleaned the room. Other than that, my stay was fine. The room was clean (on arrival) and the parking was free and convenient. It's a few blocks from The Strip (actually a couple of blocks west of The Orleans Hotel), but there's a shuttle that can take you there. I recommend it, but you may have to be vigilant about getting your room cleaned." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 3, "review_days": 0.167579408543263, "helpful_class": 0, "review_text": "The hotel is a superb property with incredible Staff that are committed to making your stay a great experience. We were there for family wedding and was traveling with our 7yr old son. They made him feel special and went beyond to make his stay a great memory. They were very attentive and were available to assist. The property is in a great location, easy to get to restaurants, bakeries, bars, stores, parks, and metro/ bus. We spent a lot of time walking in the area getting to know our surrounding and felt welcomed & safe. We will return and continue to refer this hotel!" }, { "user_review_posted": 49, "user_total_helpful_votes": 27, "expertise": 0.0025648127506540004, "user_cities_visited": 242, "review_days": 0.972070098576122, "helpful_class": 1, "review_text": "My family enjoys their high tea. We've experienced them in Europe, Asia, North America and now Hawaii. The Veranda at the Moana Surfrider offers an outstanding afternoon tea. Local flavours with traditional favourites are beautifully presented on a three tiered plate. Everything was very fresh and obviously prepared with skill. The service was the attentive but non intrusive. We never felt rushed. Sitting on the open veranda under the banyon tree while watching the scene on Waikai beach was delightful. Highly recommend." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.475903614457831, "helpful_class": 1, "review_text": "I am shocked. Been to other Fairmont's. This is not Fairmont quality. Room is old, wallpaper peeling, mold in shower. I complained, by the looks of these reviews others have as well about the same issues. Do yourself a favor and stay at Hyatt next door." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.44742606790799505, "helpful_class": 0, "review_text": "During this visit to caesar's palace, we decided to give the Nobu hotel a try. Upon arriving at the main entrance of Caesar's, we realized that we had to pull our luggage a short distance through the casino floor to the actual Nobu entrance. Pay attention to the overhead signs for Nobu as it's not intuitive.At the Nobu entrance, we were greeted at the elevators by the concierge who confirmed that we were checking in and asked for our names. From there, we were placed on an elevator which took us to the 72nd floor to check in.The check in area is small, but functional and the check in process was smooth--card in file for incidentals, two room keys and we were on our way. The room is small in comparison to other hotels.The fitness center is also on this floor and is reasonable... not much of a view if you are running on the treadmills. There is also a small free weight training area along with a few machines and a free work area with mats for yoga or stretching bottled water. Fruit was not available during our stay. If this fitness center doesn't tickle your fancy, remember that you also have access to the one at Caesar's, near the qua baths and spa. That fitness center is more sizeable and offered fruit, water and towels. During our stay, we also scheduled an 80 min couples massage. The massage itself was great, the facilities were well kept and wait area was welcoming with coffee, tea, water, juices, fruit and snacks. I wish I could tell you about the baths, but they weren't functioning duringour visit. We learned of this upon arrival and after speaking with management about not being notified of the baths being down, we were given a small discount to make amends, which was a nice gesture.As for the restaurants, Nobu was a treat. We had a reservation that secured through the concierge and we were seated promptly. The black cod miso was delish and the soft shelled crab rolls were the best yet! The drinks were also very pleasing to the palette.We also had dinner at Searsucker's which did have a wait. The food was ok, but the hostesses could do better. We added our name to a wait list and were asked to return in 20 min only to then be told that we should grab a seat along the bar or at one of the high top tables bc they were taking care of reservations. My other half wasn't bothered by it, but it set me off something terrible inside... at his advice, I let it go... but he forewarned if you don't have a reservation" }, { "user_review_posted": 16, "user_total_helpful_votes": 4, "expertise": 0.001103387399315, "user_cities_visited": 12, "review_days": 0.387185104052573, "helpful_class": 0, "review_text": "I was invited for a meeting with the Rotaract Club of Dubai, while on arrival i was marvelled by the unique sense of humour by the reception; from driving our car to a park way to giving directory. The hotel has a mixture of culture and modern technology." }, { "user_review_posted": 16, "user_total_helpful_votes": 10, "expertise": 0.0029239766081870003, "user_cities_visited": 16, "review_days": 0.039978094194961004, "helpful_class": 0, "review_text": "The Jefferson is one of the most elegant, customer focused hotels I have stayed in. The restaurant is excellent; rooms are beautiful and relaxing; and housekeeping is thorough and leaves a beautifully clean room with high quality amenities. There are additional rooms on the main floor for guests to read or work or just relax joined by a main hallway with framed documents signed by Thomas Jefferson. It is a magnificent piece of history that is centrally located to beautiful downtown D.C. - the White House, the Capital Building, etc. It will be my only place to stay in D.C." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.001095290251916, "helpful_class": 0, "review_text": "My husband Google this hotel before we book in. I can say that this is a good hotel for the people who wants to be near to fishermanwraf and to most of pier in that place. The hotel has a share bathroom which I thought that I need to be in line but it's not. Shower room is complete of shampoo and conditioner with soap already. Their toilet room is also clean, their flush is old style, I mean you need to pull the string above the toilet bowl. The room though is just small but it's ok coz we were there just to go for tour, to visit the different places , a tourist spot . And the price, is good too. Not too expensive plus they have daily coffee, for free, whole day." }, { "user_review_posted": 72, "user_total_helpful_votes": 135, "expertise": 0.008992607304424001, "user_cities_visited": 65, "review_days": 0.507119386637458, "helpful_class": 1, "review_text": "Staff was always helpful. Greeted us everytime upon returning to Hotel . Everything is in walking distance, except the Space Needle. I needed a cab. Some person might be able to walk it. All uphill.\" Beneath the street tour\" is on the next street over(cherry street) Football and Baseball stadiums walking distance. The room was nice. This building was built in 1909. Awesome Views! We stayed on city side 13 th floor. Nice large windows. Only sad thing is watching the homeless dig through dumpsters. It's a epidemic in Seattle/King county. Sirens were heard mostly during the daylight hours. When it was time to leave,a Hotel staffer reserved a Car for us to the Airport. Thinking it would be a black car service,a Old Brown SUV pulled up. The interior was dirty,I noticed the engine light kept coming on. Thank God we made it to the Airport! That's why I'm giving this review a 4 out of 5. Driver wasn't appropriate dressed. Shorts and T-shirt." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 131, "review_days": 0.738773274917853, "helpful_class": 0, "review_text": "Thoroughly enjoyed our stay. The decor is urban cool and retro. Staff were amazingly fun and helpful! The location is ideal, 20 mins walk from times square and a great street for american diners! Can't recommend enough :)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7584884994523541, "helpful_class": 0, "review_text": "We come to DC from NYC very other week for the weekend & stay at the State Plaza Hotel. Since we\u2019ve been there already a couple of times, the staff already knows us & takes care of us very well. Check in & out is a Breeze and runs smoothly already with Oscar getting our many bags to and from the room.I want to also especially mention the on site restaurant, which has great food for a cost dinner and friendly staff to make you feel welcome. We always look forward to seeing Roul Jimonez as our regular waiter. He knows exactly what we like and has our drinks ready when we sit down. He is a lovely person, who tries to accomodate our little quirks (one of us doesn\u2019t like shrimp, the other not spicy, etc..)In general we keep coming back to this hotel for a reason. It\u2019s comfortable, exactly what we require for our short stays and we like the people. Please keep it up!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 32, "review_days": 0.8499452354874041, "helpful_class": 0, "review_text": "Fantastic hotel to stay in that was right in the heart of Bangkok Chinatown.Travelled with a group of friends. From the moment we stepped foot into the hotel up until the time we left, the service provided was amazing. The staff were so welcoming and helpful, the rooms were clean and spacious and the beds were very comfy.We had dinner one of the nights we were there - the Peking Duck was to die for. Breakfast was also delicious with a large selection of western and asian foods. Cocktails in the evenings whilst watching the band was also lots of fun. It was almost hard to leave the hotel!!! But if you did manage to break away from this beautiful heritage listed hotel, the MRT is only around the corner - although they did offer transfers in the morning if you wanted.Overall, would definitely recommend to anyone looking for a quirky and fun place to stay. The manager Net and her team here are wonderful and i couldn't thank them anymore for making my stay in Bangkok so memorable!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.110076670317634, "helpful_class": 0, "review_text": "If you are going to a game or concert, this is a real easy walk to Soldier Field. The fitness area/pool/sundeck are very nice. The pool is more for swimming laps than for kids playing. There are 3 nice restaurants/lounge as well as a snack shop.The bed was comfortable and noise level was quiet. Good large bathroom & large updated shower. Room is equipped with a small refrigerator, but no microwave. Would stay here again." }, { "user_review_posted": 13, "user_total_helpful_votes": 5, "expertise": 0.001756932243526, "user_cities_visited": 5, "review_days": 0.681270536692223, "helpful_class": 0, "review_text": "This is the third time I stayed at the Tower Club at Lebua, and yet this hotel still never ceases to amaze me with it's beautiful views, hotel suites, very fine dinning, and superior service!If your looking for the very best of Bangkok, here's just a little of what to expect; from the monument you step inside the beautiful lobby you will be greeted with a warm smile and unparalleled service. You will be brought up to a huge beautiful hotel suite with every amenity thinkable, including fresh fruit, flowers, and fine chocolates. Then be prepared as you walk outside onto your balcony to see spectacular views towering high above all of downtown Bangkok , every morning and night I was dazzled by the views! In the morning with coffee and at night with somethings stronger...The king size bed was truly amazing with a big thick comfortable mattress, covered with crisp white sheets, and a big beautiful fluffy white comforter. Also twice daily the housekeeping staff makes sure your room is perfectly cleaned and fully stocked!The Tower Club lounge is an amenity that really cannot be matched by any, beautifully crafted foods and desserts on a buffet that is changed out three times a day, along with free unlimited; beer, wine, and cocktails, while the tables are arranged around windows to give you spectacular views of the river and downtown Bangkok!The service staff at lebua is truly amazing in every way, everyone is working together in perfect unity, leaving you feeling like a rock star!" }, { "user_review_posted": 65, "user_total_helpful_votes": 76, "expertise": 0.005566165049779, "user_cities_visited": 27, "review_days": 0.802847754654983, "helpful_class": 0, "review_text": "Awesome hotel! Very moderns and clean, great location and the restraints in the building are very good. The hotel doesn\u2019t smell Smokey. Parking included. We were pleasantly surprised! We upgraded our room but had a chance to see the entry level room. No need to upgrade here! The base room was SO NICE!" }, { "user_review_posted": 34, "user_total_helpful_votes": 21, "expertise": 0.0028882787805620002, "user_cities_visited": 34, "review_days": 0.11281489594742601, "helpful_class": 1, "review_text": "Overall I enjoyed my stay at this hotel but it's location and the nightclub below lost it a star.The thing that I liked the most at The Modern was the service - all the staff were very professional, considerate and helpful, nothing was too much trouble. Well done.The \"adult\" pool is aesthetically pleasing but it is only 6 inches deep so it was very warm, and kind of weird as you can't actually submerge in the water. It is also quite exposed.The lower pool is lovely, be prepared for kids though. A day bed at 150USD minimum spend is a good investment if you are planning on being by the pool all day otherwise there is a lot of sun lounge \"reserving\" going on which is very annoying and it was hard to find a lounge.Breakfast and lunches are okay but not great.Cocktails are really good. Poolside service is excellent and small touches like free sorbet, water misters and complimentary evian were welcome.Having Morimoto on the premises IS SUPERB.The Modern is set back from Waikiki so you need to be prepared for a walk or cab ride if you want to be on the beach.Unfortunately the nightclub under the hotel, was REALLY NOISY on Thursday and Friday and prevented me from getting to sleep on both these nights. It's open to 3am and is very rowdy with the crowd being pretty obnoxious." }, { "user_review_posted": 38, "user_total_helpful_votes": 24, "expertise": 0.0029559167697460003, "user_cities_visited": 19, "review_days": 0.41128148959474203, "helpful_class": 0, "review_text": "We stayed in Atrium for 3 nights. The bed was very comfortable and the room is spacious. Very slow check-in and what I found strange, is the fact that even though we were with a prepaid voucher we still had to leave a deposit of 100$.The food from the pool bar is bad and pretty expensive. We liked the breakfast - huge diversity and tasty dishes." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 90, "review_days": 0.21686746987951802, "helpful_class": 0, "review_text": "Terrific location. Walking distance to many museums and D.C. sights (including the Metro for those a little further afield). Hotel was clean and service (especially the bellmen/doormen) very good. Restaurant/bar on-site added to convenience factor." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 6, "review_days": 0.33296823658269403, "helpful_class": 1, "review_text": "Stayed with family in early August. A mix of holidaymakers and people on business. I chose Omni having stayed at their hotel in Orlando. Pleased to confirm same high standards, very clean and ever so helpful staff. First time visitor to San Fran and would recommend the location for getting to all the must see sites. Hotel breakfast was great albeit a bit expensive. If from UK make sure you try the famous Sears, close by for a great American breakfast and fab atmosphere. Also make sure you register for Omni Select Guest to get some really nice extras such as free wifi and tea and coffee delivered to your room in the morning." }, { "user_review_posted": 54, "user_total_helpful_votes": 20, "expertise": 0.0016877740589530002, "user_cities_visited": 23, "review_days": 0.30065717415115, "helpful_class": 1, "review_text": "Stayed here for only one night so i didnt get to experience many of the amenities this hotel has to offer. The 1 bedroom villa is a very good size with a walk in shower as well as a large separate soaking tub thats in the main bedroom. The livingrooms and kitchen is very large as well and was surprised that they also have a small washer and dryer in the room as well.I took a quick look at both pools. The larger one is located on the lower floors with a nice bar and large projector screen that televises any sports match. Jacuzzi and pool are nice temperature. The pool on the top floor is much smaller and quieter and felt more intimate for those looking to just read and relax.I tried their lobby bar and drinks were delicious and food was good. Prised at around the same for marriott properties.Overall i think this was a nice place to stay. I usually opt in for properties with free parking and that have a concierge lounge or free breakfast but since i was traveling with no car and had no intention of eating at the property it satisfied my needs for the day." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.8740416210295721, "helpful_class": 0, "review_text": "No hidden fees and different neighborhood would get this place 4 stars. I\u2018ll have this accommodation blacklisted with my company\u2018s travel team, even though room was good and staff was very friendly and helpful. Reason 1: Hidden Fees - I was charged an dubious \u201eurban fee\u201c (USD 15/d) for the \u201ecomplementary\u201c WiFi, (hostel style) very simple coffee-only buffet and access to gym at sister hotel which I didn\u2019t use. Other guests had similar issues about other fees related to parking. Reason 2: SFO\u2018s problem with homeless and drug addicts is very present in that neighborhood especially when it gets dark. Definitely not recommended for single female travelers or anyone with a tourist appearance. Walking from subway to the hotel is quite uncomfortable as you\u2019ll be the only person without apparent problems until you reach the lobby. Better spend more and save on taxi/Uber to get back in the evening. Police clears homeless from the pavement around 6AM but their nightly intervention on 7th Street woke me up a couple of times at night." }, { "user_review_posted": 26, "user_total_helpful_votes": 21, "expertise": 0.0038109303253290004, "user_cities_visited": 26, "review_days": 0.009309967141292001, "helpful_class": 0, "review_text": "We stayed at this location for 5 nights in January 2015. The property has been renovated and the rooms were in good condition with standard Hilton features. We paid a small premium for the ocean facing view which was worth it. Service was good and the location is about 1 block from the beach. Pool was closed for repairs and alternates nearby were on offer that we did not use. A basic breakfast was included in the exec lounge as part of the Hilton Honors benefit. This could be improved - breakfast room was small and the offerings were very basic. I think offering some real local fruit in Hawaii besides the usual \"cantaloupe/melon/grape\" mix would be worthwhile. The hotel restaurant (Mac) is better than usual hotel restaurants.We were surprised that no bathrobes were available or on offer (we asked and were told this had been \"phased out\"). Would stay at this location though." }, { "user_review_posted": 55, "user_total_helpful_votes": 15, "expertise": 0.001213726139247, "user_cities_visited": 21, "review_days": 0.021905805038335002, "helpful_class": 0, "review_text": "I picked this hotel because of it's proximity to all the sites that we wanted to see. And it did not disappoint. We even got great parking on the street. It was a little noisy outside in the alley but ultimately it did not keep us up. i would stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8608981380065711, "helpful_class": 1, "review_text": "Stayed here on a hotwire prepaid rate and was good enough for the price paid. However it does not really live up to what I would expect from a Park Hyatt and would not have been happy if I paid more. Rooms and amenities were nothing special, if not slightly run down. Missing simple things like a fan in the bathroom and a flat sheet on the bed. In fact, we requested a flat sheet and extra blanket the first night and it never came. Turns out, not totally a bad thing because when we re-requested later in our stay, the blanket smelled horribly like moth balls and I certainly wasn't going to sleep with it! Additionally, the bed was terribly hard and uncomfortable but that could be personal preference. Overall I'd say this hotel was a middle of the road Hyatt Regency, definitely not a Park Hyatt." }, { "user_review_posted": 26, "user_total_helpful_votes": 5, "expertise": 0.000823296751797, "user_cities_visited": 14, "review_days": 0.6905805038335151, "helpful_class": 0, "review_text": "I enjoyed staying at this hotel for its location, proximity to the bts sky train station, its cleanliness, and the extent to which the staff were treated very well and I found it comfortable. The room was overlooking the picturesque view of the city and I tried the outdoor swimming pool and I would have to stay for this upscale hotel in my next stay ..." }, { "user_review_posted": 50, "user_total_helpful_votes": 19, "expertise": 0.001734524991724, "user_cities_visited": 18, "review_days": 0.9162102957283681, "helpful_class": 0, "review_text": "Restaurant closed June 29 and no plans to reopen until sometime in 2020. A lame breakfast only service in the \"Library\" (Thankfully, Pancake House close by). Gloomy lighting in lobby and \"Library\". Nice large room but a tiny bathroom that's so small your knee's scrape the opposite wall when you sit on the toilet. Dangerous \"slip and fall\" waiting to happen bath tub with no assisting handrails to get over the very high tub walls. Natalie at reception and Ishmael on bellhop super friendly but their Disney level interaction overcome by the gloomy lobby and very uncomfortable furniture.Once proud venue in search of itself. May be running as a wedding venue? Without a restaurant they should give vouchers or lower rack rate! If you want a quintessential Chicago experience, skip this one and try the Palmer House!" }, { "user_review_posted": 5, "user_total_helpful_votes": 11, "expertise": 0.010570451285446, "user_cities_visited": 5, "review_days": 0.08214676889375601, "helpful_class": 2, "review_text": "Just back from hawaii stayed at the hilton waikiki beach .... can not fault it, rooms good size. there where 3 adults in ours, free WiFi, use of computers free, one street from the beach, the bus stop is right outside the door, you can get almost anywhere on the bus, if we ever get back to hawaii would stay there again, great pool on the 10th floor, nice and relaxing" }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 10, "review_days": 0.19058050383351502, "helpful_class": 1, "review_text": "A fine modern suite with a private terrace and a working fireplace. We had a couple of good room service meals which arrived quickly and were priced fairly. The entire staff was pleasant and ready to help. No in-room coffee, but complementary morning coffee and tea are available in the lobby. Our only minor complaint was the strangely complicated lighting and HVAC system which may require an MIT degree to fully master." }, { "user_review_posted": 66, "user_total_helpful_votes": 27, "expertise": 0.0018757585788370002, "user_cities_visited": 33, "review_days": 0.8285870755750271, "helpful_class": 0, "review_text": "Outstanding location and impressive lobby. But let\u2019s not be mistaken, the rooms are quiet basic and not impressive. Stayed 6 nights at a SPG preferred high floor and the size of the room was good with an amazing city view. Fortunately the AC also works in heating mode - needed as the window insulation is really bad. While the webpage mentions a massive renovation - the bathrooms are so outdated.The gym is open 24h and is very spacious.While it might be typical for the US - I felt ripped off by paying a super high price inflated due to a big conference happening that week. And why is a 3 day cancellation fee required ?But one key feedback I\u2019d like to leave: checkout process was really bad. 10 min waiting till someone had the dignity to appear at the SPG preferred counter. That might be ok. What\u2019s not ok is the attitude of the person when highlighting this shortcoming. I get it. It\u2019s not Dubai - but don\u2019t be so rude and ignorant if you receive customer feedback, I advise.Photo shows a totally deserted counter - one person, though just coming back ;-)" }, { "user_review_posted": 38, "user_total_helpful_votes": 20, "expertise": 0.002444874184799, "user_cities_visited": 16, "review_days": 0.292990142387732, "helpful_class": 0, "review_text": "When we first checked in to this hotel the room looked amazing but there was a strange smell. When I asked if we could be moved to a different room the lady on the help desk moved us to an amazing bedroom overlooking the front street. I really liked staying in this hotel. The beds were comfortable, the staff are friendly and very helpful and it had more class in this little boutique than the 5* Lowe's Santa Monica. It is also in a good location as the harbour is around the corner and their are trams from there that go all over San Francisco. This hotel was the cherry on top as it was the last hotel of our three week trip. I was sad to leave after only 4 nights." }, { "user_review_posted": 129, "user_total_helpful_votes": 49, "expertise": 0.0017337722933430002, "user_cities_visited": 70, "review_days": 0.018072289156626002, "helpful_class": 0, "review_text": "This was our first stopover on our way to Vietnam and Cambodia. The trip was organised by Trailfinders and they certainly choose top hotels. The room was fab, overlooking the river and the staff could not do enough for us. They were just so helpful. Bed was really comfortable and each day the room was perfect.. I would certainly recommend it if you are in Bangkok. The restaurant cabbages and Condoms supports family planning and is about 10 mins away and well worth a visit. You get a condom instead of a choc with your bill." }, { "user_review_posted": 67, "user_total_helpful_votes": 44, "expertise": 0.0030779567900310004, "user_cities_visited": 51, "review_days": 0.353778751369112, "helpful_class": 1, "review_text": "Stayed here with 200+ of my colleagues for a conference. Extremely nice hotel, with excellent rooms. Even the \"standard\" room I was in was extremely luxurious. Bottled water was supplied free, and lots of nice \"goodies\" to take away. Very pleasant bar and restaurant. Staff very attentive." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.69934282584885, "helpful_class": 0, "review_text": "We stayed only for a night, but the hotel was gorgeous, and our room was a really good size. They were accommodating and friendly. The lobby is not only beautifully styled, but smells incredible.The hotel is walking distance from Westake Center and Pikes Place Market. Super easy to get to the monorail for Space Needle and museums as well.Parking was a little pricey even for city parking, but it was garage parking and convenient." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.46604600219058, "helpful_class": 0, "review_text": "This property is located directly across from the Las Vegas Convention Center and monorail. It was quiet, smoke free, our room was just down the hall from the elevator and the people were great. So nice to have a short walk to our room, the monorail made it so easy to go to the Strip for dining and entertainment, and the staff went out of their way to serve us. Kasandra was awesome with breakfast prep and Hosea at the front desk went out of his way to help us. Light bulb burned out, fixed within ten minutes. He made it a point to greet us each time we went in and out. Great for feeling secure. Housekeeping had the room cleaned early in the day and even my husband commented on how clean the room was. They called a cab for us and we had a cab within five minutes, says something when there were 104,000 in town for a convention." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.616100766703176, "helpful_class": 1, "review_text": "What a lovely stay! Room sparkling, bed comfortable. Service excellent from the front desk, bellmen restaurant and bar service. We were treated as familiar friends not just hotel guests. Restaurant was superb as we ate lunch AND dinner at the Lombardy. Couldn\u2019t have chosen a better restaurant." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 33, "review_days": 0.203176341730558, "helpful_class": 1, "review_text": "Very good front desk services, especially from both Ana Rute Lino, and especially from Sinem Kaya the manager. Valet and security was also commendable..The hotel is quite small, but with excellent furnishings. My stay was very enjoyable." }, { "user_review_posted": 251, "user_total_helpful_votes": 103, "expertise": 0.0018819129308650002, "user_cities_visited": 153, "review_days": 0.5131434830230011, "helpful_class": 0, "review_text": "So glad we paid for front facing sea view. Our room was on 11th floorYou could people watch all day. Surfers were out from sunrise to sunset. Ideally placed for beach. Zoo. Transport. Restaurants. Trolleys.Hotel was clean. Friendly staff lovely poolCan't fault it" }, { "user_review_posted": 12, "user_total_helpful_votes": 16, "expertise": 0.006362867336055, "user_cities_visited": 9, "review_days": 0.16484118291347202, "helpful_class": 1, "review_text": "I had a really nice stay at Hotel Zetta in Oct 2015. I was there for 4 nights traveling solo, my first time in SF. The hotel was clean, modern, and comfy. I was impressed by the bar downstairs, it was busy with a nice after work crowd and bustling in the evenings. Front desk staff were helpful and friendly as were all of the other staff I came in contact with. Only minor gripes: sound proofing between adjoining rooms not great and a fair amount of light bleeds in from the hallway door during the night. It took me a while to figure out the coffee machine & it wasn't that great but honestly there's a blue bottle across the street so who needs in-room coffee? I would stay here again and request a room that does not have an adjoining room." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.24534501642935302, "helpful_class": 0, "review_text": "Fantastic location! Cable car at the door. Walgreen's next door. Walking distance to many destinations, including restaurants, shopping and live entertainment. Always, helpful, happy and kind. Clean and modern. Complimentary upgrade. Will stay again." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7256297918948521, "helpful_class": 0, "review_text": "I made a reservation to stay on 17 to 18 August 2018 for a family trip. Upon my arrival the front of the building was fill trash, once at the service desk the Male attendant was not friendly at all and told me that my card was declined and did not work made me use a second card and also told me that it did not work. He did not even made an attempt to assist me or offered to check with the other card machines at the desk and jump on to the next customer. He was great very well. After a few minutes on hold with my bank on the phone, I decided to use a third card and we used on a different card machine at the front desk and it did go through. I finally was able to get a hold of my bank and told that my card were fine and nothing was wrong with them, they also said that they did see anyone trying to run my card not even the hotel. I am now being fully charged on two different cards for the same stay. The very next day on 18 Aug I tried to get changed to one card and the lady at front desk said it is not going to be charged double, not true at all. It is very embarrassing and even worst when the font desk manager are not willing to help and check their machines and tell you your cards are not good when nothing is wrong with them. Poor service. The people cleaning are more friendly and helpful. Maybe should the mangers." }, { "user_review_posted": 189, "user_total_helpful_votes": 25, "expertise": 0.0005318444025270001, "user_cities_visited": 70, "review_days": 0.58762322015334, "helpful_class": 0, "review_text": "Checked into the Silver Cloud last week. It was not my first visit, so I knew it was a nice hotel. I got a free upgrade to a suite, which was an unexpected surprise! The room was spacious and quiet. I checked out a day earlier, as my meetings wrapped up sooner, and the change was quick and easy. I recommend the Silver Cloud to anyone traveling to the south side of Seattle." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.879518072289156, "helpful_class": 0, "review_text": "We stayed in Residence Inn by Marriott Washington, DC Downtown last week and it was our worst experience in last few years with Marriott as we found several roaches in the room. We complained it to the hotel management and staff (Nancy) came late night and removed it. Our kids were jittery and started screaming! Really disappointed with the experience and level of cleanliness. Never expected this from Marriott group and am going to cancel my Gold Membership with Marriott!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.095837897042716, "helpful_class": 2, "review_text": "This resort was amazing. We stayed in a scenic ocean view suite. The room was great with lots of space, comfortable beds and beautiful views of the mountains and ocean. The staff was very friendly and helpful. Their breakfast buffet was very delicious. We would recommend this hotel to everyone for a relaxing and great vacation. We would love to return in the future." }, { "user_review_posted": 60, "user_total_helpful_votes": 73, "expertise": 0.005796461804406, "user_cities_visited": 14, "review_days": 0.400328587075575, "helpful_class": 2, "review_text": "Stayed in the Rembrandt for three night on our trip to Thailand in December 2016. Check-in and out straight forward. You will need to leave details of a credit card on check in. The rooms are comfortable and clean, each has a safe and ironing board and iron as well as the normal en suit shower etc. The breakfast buffet is excellent with a very good choice of food, I think you'd be hard pressed not to find something you like. The Indian Restaurant on the 25th Floor has fantastic views of the city but, I would only recommend this if you like fine dining and are prepared to pay the cost. Our party of four people paid \u00a3123 for dinner and drinks. There is a little convenience shop opposite the hotel and a Seven-Eleven at the top of the road for bottled drinks, snacks and toiletries. We stored the drinks in the mini-bar fridge.The hotel is in an excellent location to explore central Bangkok about ten minutes walk to Asok Skytrain station (right out of the hotel, left at the top of the road and about 150m to the staircase to the raised walkway, juts follow the signs to the station. As the Skytrain is raised above the road, there are lots of stairs to climb so be warned if you have knee and foot problems. The Skytrain is the best way to get around Bangkok because the traffic is horrendous! If you want/need to use a taxi only use a metered one and not the guys hanging a round the hotel.If you don't fancy the climb to teh raised walkway then just next to stairway is the \"Exchange Center\" with banks, shops etc. just take the escalator up to the first floor and the walk across to the raised walkway to the station.Using the Skytrain is straightforward. Paying for fares is by coins via ticket machines. You can change notes for 10 baht coins at the various ticket offices. You will notice on the ticket machines that next to each station is a \"number\". That is the cost of the fare to that station. You simply feed the money into the machine, it will provide change and a plastic ticket which you put into the ticket barrier. The trains are air conditioned thank heavens!. When you arrive at your destination simply feed the ticket into the barrier and exit the station. Hope you all have a great time if visiting Bangkok." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.314348302300109, "helpful_class": 0, "review_text": "Sarah Craig at the front desk was outstanding! I will stay there everytime if I can deal with her. This hotel is a great location and is above average if you can get a deal. Gym is also right up there." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 14, "review_days": 0.9337349397590361, "helpful_class": 0, "review_text": "We stayed at the Emblem for two nights during our road trip and what a great hotel. Staff very friendly and knowledgeable. Room was superb, nicely decorated and comfy beds, decent air-con and lots of charging points. We didn't have a fridge in our room but that was quickly installed upon request. Nice big tv and what a nice touch to have a chromecast built in so you can watch Netflix etc I wish every hotel in the US did this so you don't have to endure the endless adverts! Bar was great and a nice touch to get a free drink also a great pool table by the bar. Decent location and we would definitely stay here if we ever come to San Fran again." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.16429353778751302, "helpful_class": 0, "review_text": "Loved the place, it is walking distance from the strip but enough far from all the noise and lights. Perfect for people who loves the peace.Had a feeling like at home as room had a huge living room, kitchen, bathroom, bedroom, balcony and even our own laundry room. Impressed!If i will ever go again to Las Vegas - this will be the hotel i will choose." }, { "user_review_posted": 10, "user_total_helpful_votes": 10, "expertise": 0.004744565817058, "user_cities_visited": 7, "review_days": 0.9978094194961661, "helpful_class": 1, "review_text": "Solo traveler, stayed in an interior room on the 6th floor with an in room bathroom for a week. I had a wonderful stay. The room was lovely and exceptionally clean. I had no issues with water pressure or room temperature. The fan with the open window was sufficient on the exceptionally warm days I was there.This is an old hotel that has been nicely renovated. If you are expecting the Hilton, then stay at the Hilton. If you want an authentic stay in the heart of San Fransisco, stay at The Mosser. Yes the rooms are small, yes they can be noisy, you are literally in the middle of a city. For the price and cleanliness of the room, this place can\u2019t be beat.Request an interior room to cut down on noise. I was not once bothered by street noise while trying to sleep, only my loud neighbors who banged around and talked loudly all night a couple nights during my stay." }, { "user_review_posted": 238, "user_total_helpful_votes": 130, "expertise": 0.002541499883634, "user_cities_visited": 281, "review_days": 0.220153340635268, "helpful_class": 0, "review_text": "My visit started with a free upgrade to a Queen suite which is always appreciated. The hotel offers extras like cucumber water, morning tea, evening wine tastings.The hotel is located in the middle of downtown within walking distance to most of the tourist spots. If you are coming in February 2016 get the 50% off museum pass before you head out.The room was spacious and nicely decorated. The bathroom was huge with an oversized shower. My room was quiet. Beds were comfortable with a variety of pillows so you could find the one that worked for you. I had a nice seating area in my room.The hotel offers complimentary items in case you forgot something at home. They have a very nice selection of snacks and other random things like games in the room that you can buy.The staff was friendly and helpful.Next time I am back in Seattle, I will be staying here." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5958378970427161, "helpful_class": 0, "review_text": "Room was clean and of good dimensions. What we paid for was worth it. Hotel was close to the majority of monuments and restaurants. It was about 4 blocks from the White House. Breakfast was good and had a very good variety of food." }, { "user_review_posted": 894, "user_total_helpful_votes": 210, "expertise": 0.00103007508218, "user_cities_visited": 206, "review_days": 0.8110624315443591, "helpful_class": 0, "review_text": "I was at this property about 2 years ago and believe the service is not as good as it was the last time I stayed.The rooms are newer but could feature more electrical outlets and the furniture looked tired. Bathroom appears to be remodeled but the counter space was light.The hotel is hard to navigate since there is very little signage in the common areas. Since I\u2019m a lifetime Ambassador status and we were staying the weekend when the concierge lounge is closed, we were given two free passes to the breakfast buffet which was excellent. Our server Meda was also very nice and accommodating.I asked the front desk for the buffet coupons on Monday morning since I had meetings during concierge lounge morning hours and missed the breakfast. The front desk staff went to the back room to ask the manager who denied my request for free accessThe gym is fairly small given the size of the property. I go to the gym for an elliptical exercise everyday but I was disappointed to see only 3 machines and 1 was working." }, { "user_review_posted": 50, "user_total_helpful_votes": 18, "expertise": 0.0016374269005840002, "user_cities_visited": 34, "review_days": 0.7645125958378971, "helpful_class": 1, "review_text": "We arrived after emailing ahead to ask for early check in which we were told would be ok only to be asked for quite a bit of extra money if we wanted it early . We reminded them of the reply they sent us but they said no unless we paid more for a room upgrade . It then took them over 6 hours to get our room ready which when we had three kids with us and we were jet lagged was not the best start . The rooms were meant to be \u2018superior\u2019 rooms but not 4 star and they were tired and needed updating, damage repairing / repainting , air con smelt of wet dog, mould in the bathrooms etc . Not recommended although in general Most staff were friendly ( like most Thai people are ) and breakfast was ok.... far better places to stay in Bangkok" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.907995618838992, "helpful_class": 0, "review_text": "My friend and I came to town to see a concert. We stayed at the White Swan Inn for one night. It was seriously the best hotel stay I\u2019ve had in a really long time. Actually I don\u2019t think I\u2019ve ever encountered such wonderful service and wonderful staff. Leon who works the lobby/valet is an absolute gem. He went above and beyond to make us feel welcome and made sure we were well taken care of. What a joy he is. The gentleman who checked us in and I feel terrible I can\u2019t remember his name now was also so sweet. He was very helpful in helping us navigate routes to concert and suggesting restaurants. I will never stay anywhere else now when I visit San Francisco. This place truly gets it. The building and rooms were so charming and comfortable. The breakfast/parlor area was absolutely adorable." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.35980284775465504, "helpful_class": 0, "review_text": "Excellent amenities. Great gym. The location is a must for couples and first time visitors to Chicago. The best of downtown, and easy access to lakeshore. Amazing restaurants, cafes and proximity to other major attractions. We walked everywhere. Would definitely return and stay at the Thompson. Fantastic rooms - clean, spacious, excellent bathroom/showers." }, { "user_review_posted": 59, "user_total_helpful_votes": 56, "expertise": 0.0044977062633130005, "user_cities_visited": 237, "review_days": 0.5892661555312151, "helpful_class": 0, "review_text": "We stayed at the Nob Hill Hotel for 3 nights prior to our cruise to Mexico and for one night on our return to San Francisco prior to flying back to the UK.Our first three nights were booked as part of a flight/ hotel package through Expedia and was good value for money for bed and breakfast accommodation in San Francisco. On arrival we were checked in within a few minutes by a very helpful and friendly receptionist. First impressions were that the building was typical of the period (early 1900's) and that the antique style furnishings were fitting and gave the reception area a 'boudoir' appearance with a pink glass chandelier hanging above a coffee table which was surrounded by Louis XIV style chairs. A little shabby chic with a warm and inviting character to the establishment. Our ground floor room (101) was just beyond reception and along a corridor leading to a small but well equipped gym.The rooms (there was a lounge, bedroom and bathroom) were decorated in a similarstyle to the reception area with items of furniture which were a little worn out but generally we were happy with both the location of the room and what was relatively comfortable accommodation.The living area had a large TV, a sofa, desk, fridge and a patio door which opened out onto a terraced area equipped with garden furniture. There was hanging space for clothes in this room and a cupboard containing an iron and ironing board. A coffee machine is also provided with coffee, tea, sugar, etc.The bedroom was small but had enough space for a double bed and TV and bedside cabinets. The bed was very comfortable and the bedding clean and fresh.The bathroom had a large jacuzzi with a shower over (couldn't get the shower to work but decided a soak in the bath was just fine), WC and wash hand basin. Towels and bathrobes were provided.We were happy with this room but there were a few issues which others may find irritating as the plumbing was problematic and some of the furniture was in need of repair/ replacement. We didn't complain so cannot judge whether the management would have resolved the issues but judging by the friendliness of the staff I'm confident that they would have assisted where possible.Others have commented on the free cheese and wine between 5.30pm and 7pm and we would have to say that this is a nice touch. Chilled sauvignon blanc and room tempertaure shiraz were available every night with a huge dish of mixed cheese cubes. The highlight of this was that guests would get together for 90 minutes to chat about their day and share experiences over a glass of wine or two which was very helpful. We heard no complaints about the hotel from other guests during these periods and everyone seemed happy with the accommodation.Breakfast is served in the bistro attached. This is a relatively small room with seating for perhaps 20 or so guests and at times it was pretty cramped during breakfast times but again we had no problem with this as there was never an occasion when we couldn't get a table.The breakfast is buffet style and very good with cereals, juices, cakes and pastries, bagels, bread, preserves, fresh fruit available and restocked as required during the breakfast period. Hot water for tea and fresh coffee is provided in huge flasks. The bistro opens its doors in the evening as a small restaurant and although we didn't use the facility we glanced at the menu and the prices compared well with other restaurants in vicinity.Tea and coffee is also available to the lobby throughout the day and there is a cold and hot water dispenser next to the gym.The Nob Hill area has several older hotel buildings, bars, shops and restaurants nearby and the hotel sits in a very convenient location for California Street and the cable car line which runs into the city and terminates at the junction of Market and Embarcadero. For those planning to cruise we used the cable car to reach the cruise terminal changing once for any of the Sreetcars or buses which proceed along the Embarcadero in the direction of Fishermans Wharf. The same route can also be used to reach Alcatraz Landing for trips to the infamous prison. Incidentally we walked from the Cable Car terminus to the cruise terminal with our suitcases an d for those who are concerned about taking luggage on the Cable Cars the Gripmen are happy for you to ride with suitcases.On our return to the hotel post-cruise (again using the California St Cable Car!) we were very early arriving but were welcomed by the reception manager who checked to see if our rooms were ready but as it was only 8.30am he stored our luggage in a locked room off the lobby and then spent a good 20 minutes providing us with really useful information about sightseeing that we'd planned. On our return to the hotel after 12 noon our room was ready for us. This had been booked through Booking.com at the excellent rate of $27 for one nights b&b - that's for two people!Room 209 is on the first floor and reached by the lift which is a little antiquated with a unforgiving gate if you allow it to spring back but it functioned perfectly and was rather quaint. The room had a small lounge with fridge and coffee making facilities, a double bed, wardrobe, bedside table, lamp, etc and a large spa bath in a marbled recess. There was also a shower in the bathroom and again we experienced a couple of minor issues with the plumbing but these were minor and we didn't feel it necessary to complain. The air conditioning system in our room was out of order but in early December not a necessity so again no issue for us.Prior to checkout the following day we needed to contact our shuttle service and as the phone in our room didn't appear to work we asked at reception and we were provided with a staff members mobile phone to make our call.All in all a great little hotel offering comfortable accommodation with good food, friendly and helpful staff and excellent rates. We would certainly return to the Nob Hill Hotel for any future trips to San Francisco and although the hotel would benefit from a refurbishment program it would probably push the rates above what we would want to pay - you get what you pay for and if value for money is on your list of requirements you can pretty much tick that one off at Nob Hill.A few reviewers have mentioned the amount of homeless people in the vicinity and whilst this is true the whole of San Francisco is 'home' to the Bay Areas 7500 homeless people so expect to see the homeless in the Financial district, along the Emabarcadero, Market and Fisherman's Wharf. Don't let this put you off because we were never bothered by any of the homeless and on occasions they were assisting us with directions." }, { "user_review_posted": 33, "user_total_helpful_votes": 25, "expertise": 0.0035676192577880003, "user_cities_visited": 24, "review_days": 0.233296823658269, "helpful_class": 0, "review_text": "My positive impression of the Stanton began upon arrival. We arrived just a few minutes after noon, so there was no real expectation that our room would be ready (we were using Rewards points). Nonetheless, the agent was very cordial and searched for a room which was made up and which met our preferences-of-record. Meanwhile, the agent next to ours was being verbally abused by an irate, and apparently intoxicated, person who simply refused her explanation that his room wasn't yet ready for check-in. This jerk had that all-too-prevalent attitude of \"Do you know who I am and do you know how much money I have ?\" that has become more common at airports, restaurants, and hotels when something doesn't go their way and they choose to take it out on the messenger. The young front desk agent remained totally professional, calm, and courteous throughout this entire unfortunate episode. I'm unsure of the outcome, because the stormed out of sight before my check-in was completed. For Marriott's sake, I hope he went elsewhere.Back to the hotel....bell staff, bartenders, pool attendants, Concierge, and Concierge Lounge staff were all friendly and helpful throughout our three day/two night stay. Our room was nicely appointed in what I suppose is \"South Beach chic\" style, and was very clean. The ocean view was fantastic, and there's easy access to the wide (and clean) sandy beach, The hotel is within easy walking distance of many good restaurants and bars." }, { "user_review_posted": 53, "user_total_helpful_votes": 45, "expertise": 0.004011750034871001, "user_cities_visited": 24, "review_days": 0.8050383351588171, "helpful_class": 0, "review_text": "When choosing a hotel, my no. 1 priority is the location & its accessibility, and The Herbert Hotel did not disappoint. It's right along Powell Street where the iconic cable car stops; a very short walking distance to the popular Union Square; and all the major shops can be reached by foot. A lot of cafes & restaurants also surround the hotel, as well as a 24-hour Walgreens store which is just next door. Very convenient! The BART station is also a short walk, same with the bus stop where you can get a ride to other tourist spots.San Francisco is known for expensive accommodation but with this hotel, we know we made a wise choice. Not only was it pocket-friendly, but the price that we paid for was worth it.It's just a small, old hotel with a small lobby but it's clean, charming, & the room is spacious. We booked a standard queen room with a private toilet & bath but were upgraded to the next room type. We got 4 large luggages & we still had plenty of space to move around. Nothing luxurious but it had the basic necessities (including a clock, hair dryer, electric kettle, refrigerator) & we had a nice, comfortable stay. No airconditioner, just a ceiling fan, but it wasn't really necessary since the weather was cold when we were there.The staff were nice & helpful, too, especially Jack.The only downside is they don't store luggages at the hotel but they do at their sister hotel next block, but for a limited time only (until 11 pm only, same day) & for a fee. So when we spent the weekend at Napa Valley, we had to bring along all our luggages.It's also true that there are a lot of homeless people in the vicinity, even just outside the hotel, but they did not cause us any harm or so during our stay.If we go back to San Francisco, I won't hesitate to stay again in this hotel, though I might check other possible options with better luggage storage service if we plan to spend some nights away from the hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.663745892661555, "helpful_class": 0, "review_text": "I love this hotel is Very nice staff I like customer deletion so much she help me so much I will come back again and see my friends. The free internet is so good and free I'm very happy the hotel is so big and have a lot of comfort to guest" }, { "user_review_posted": 68, "user_total_helpful_votes": 25, "expertise": 0.0016745526413140001, "user_cities_visited": 22, "review_days": 0.11391018619934201, "helpful_class": 0, "review_text": "disclosure: We were placed here for 2 nights due to a problem at our original hotel so we weren't initially in the aloha spirit. The staff was very friendly and understanding but we ended up in a room without a water view or amenities of original hotel... but the room had comfy beds, flat-screen tv, a mini-fridge/microwave so the basics are covered. The hotel feels a bit cramped. It looks like a 70s office building converted to a hotel. It sits on a very busy road. Self parking (a bit spooky) $25 and there is a daily resort fee of $15. The lobby is nice (free coffee/tea) but small scale....but Hawaii is about spending most time outside. The hotel conveniently located so walking to the beach, restaurants, shops easy. We enjoyed a lush/beachy \"resort\" feel by walking across the busy street to the Hilton Hawaiian Village shops/restaurants at night. Overall: clean, good value, friendly staff." }, { "user_review_posted": 28, "user_total_helpful_votes": 21, "expertise": 0.0035308396778100004, "user_cities_visited": 19, "review_days": 0.5268346111719601, "helpful_class": 0, "review_text": "Booked this hotel at the last minute, had good reviews. Loved all the artwork through out the hotel. Nice clean room with large bathroom. Enjoyed the bar, our bartender Zoe was awesome! Discovered a great new wine. No real complaints other then the overpriced parking ($62 per day), solved that issue by parking at the 5th & Mission garage right behind the hotel. You'll pay $34.50 for a 24 hour parking #winning. The location is great, close to everything in union square.Not sure why they charge the fake $25 resort fee. There's no coffee in the room (unless you want to pay for the Nespresso pods). No newspaper, nada. They do offer free wifi, well you pay for that wifi @ $25 a day." }, { "user_review_posted": 6, "user_total_helpful_votes": 10, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.049835706462212005, "helpful_class": 0, "review_text": "I made the booking through bookings.com. The check experience was key, credit card and off you go.....nothing more. We are a family of 4 and we booked 1 bedroom suite with double bed and a fold out sofa. We had requested a rollaway so our teenagers did not have to sleep together and we were told that would be $35 a night, and I said I would go buy a bed from Walmart for $20 then they decided to charged $20. The rooms are a great size plenty of room and cupboard space. The room was very clean. The only negative is all the floor coverings throughout the room and the entire Hotel are Granite so if someone is coming down the hallway you hear them. The location is great across the road is the Marriott which has a great bar / diner which we ate at and next door is a supermarket and cafe. The cafe was great for breakfast. Chinatown is 10 minutes walk and all the sights of DC are 10 minutes walk. I would have given the hotel a 5 had we had a better check inn experience. We have no hesitation recommending and would return again." }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 8, "review_days": 0.818181818181818, "helpful_class": 0, "review_text": "What you are paying for is the formidable location: just walk across the street to the beach. It's also at the quieter end of Waikiki. The decor of the hotel is pretty basic and uninspiring but it's clean and well-maintained." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9025191675794081, "helpful_class": 0, "review_text": "We were in Vegas for an Aerosmith concert and are not into gambling, partying or other activities stereotypical of Vegas and this was the perfect oasis for us where we didn't feel like we were in Vegas. We were so grateful for being able to stay in such a classy place." }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 13, "review_days": 0.349397590361445, "helpful_class": 1, "review_text": "This hotel is located on the east end of Waikiki Beach, very close to Diamond Head. One of the two hotel towers is across the street from the beach and the other tower is set back about one block. Good views are available but will cost a decent sum. The rooms are comfortable but the hotel lacks decent on-site dining. The lobby and the rest of the ground floor is more shopping mall than anything else." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 8, "review_days": 0.749178532311062, "helpful_class": 0, "review_text": "Have stayed in this hotel off and on for nearly 20 years. Rooms are clean and comfortable. Staff are friendly and helpful.Huntsman pub in basement serves lovely food. However the outside surrounding area is not as nice as it once was. There are now many noisy and tacky bars and the streets are dirty and not a place to wander about.Traffic is heavy along the main road and often at peak times grinds to a halt." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.9222343921139101, "helpful_class": 0, "review_text": "We stayed one night at Hotel Harrington. One of the services offered by the hotel is early luggage drop-off and late pick-up. This service enabled us to visit the sites in D.C. both the day of arrival to the city and leaving without having to carry our travel packs. What a convenience!The age of the hotel and it's \"unmodern\" rooms added to the appeal of our stay. We had no trouble with operating the air vent and our room was pleasantly cool during the summer heat.Hotel Harrington is conveniently located near Ford's Theatre and a simple walk to the tube, mall and other tourist sites. I would recommend staying here, visitng the sites within immediate walking distance and then hop on the Circulator for more distant spots around D.C." }, { "user_review_posted": 185, "user_total_helpful_votes": 113, "expertise": 0.0028550894489320004, "user_cities_visited": 136, "review_days": 0.8176341730558591, "helpful_class": 0, "review_text": "We spent one night at this hotel.I always try to stay in a BW hotel when in the USA as they are always great qualityThis hotel was not disappointing either. Location is amazing, right on the strip.Parking is on site and is FREE, also there is no resort fee which was also great.Check in was quick and easy, the check in desk is in the casino part.Rooms are ok, comfortable bed, coffee and tea as usual.On of the few BW where breakfast is not included however plenty places to choose from around.Would definitely use again and recommend" }, { "user_review_posted": 66, "user_total_helpful_votes": 45, "expertise": 0.003199823458016, "user_cities_visited": 112, "review_days": 0.233296823658269, "helpful_class": 1, "review_text": "This Embassy hotel lives up to the standard that I expect with all Embassy's. Comfortable room, good service, good pool area, and manager's reception and breakfast service had many options and was well stocked. Hotel location was good. It was a one block walk to beach and a 5-10 minute walk to central location of Waikiki beach by the Duke statue. There are many restaurants close to this hotel within a easy walk. I recommend this hotel for your Waikiki stay. My only negative thought is that Hilton did not let me earn Honors points because I booked through \"booking.com\". And that was disappointing. I do try to stick to the Hilton brand and would hope they (Hilton) would just be glad I am staying at their chain and recognize my loyalty even if I booked through someone else." }, { "user_review_posted": 162, "user_total_helpful_votes": 97, "expertise": 0.002796610284932, "user_cities_visited": 242, "review_days": 0.07886089813800601, "helpful_class": 1, "review_text": "The first night wasn't bad. Never mind that this old, travel motel, rent by the hour place has stairs we didn't know about. After a sticky check-in the manager did finally move us to a ground floor room. Simple, very clean, and conveniently located in a part of the city with little to no other accommodation options, The Grove isn't bad. We slept fine, even though the two pillows and uncomfortable mattress took getting used to. Yes, the breakfast room was depressing. No quality, ambience, or abundance. By now, it's 4:40 AM and we are checking out. Making the long drive home so we can get some sleep. Seems everyone above us and next to us has made passionate love, talked much, and snored loudly. Did I mention the Starbucks is just two blocks down the street? We loved that." }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 10, "review_days": 0.20372398685651602, "helpful_class": 1, "review_text": "This was my second stay at State Plaza Hotel in DC. I stayed for 17 days on a business trip.There are plenty of options to eat and buy groceries at a walking distance, it's near foggy bottom station and next to CVS that opens 24hrs. It's nice to have a small kitchen in the room to store food and prepare something, but i missed a microwave there.The parking is 40$ a day! and the hotel rates were $226, i think it's was overpriced.Unfortunately i got a pretty bad room this time (411). It had no view and the noisy garbage truck in the alley woke me up everyday. The shower was awful, going from freezing to burning temperatures during the shower. The room looks very old (but clean) and they need to be refurbished ASAP. I know that the upper levels are already being refurbished so it's fine...What really pissed me off, was during the checkout. I asked for a few minutes more to pack my stuff and get a shower since i had a important business lunch with my clients and they just denied. I stayed for 17 days and at the end, the security guy (a thug) was slamming into my door so i could hurry up to get away from the hotel asap. Because of that i dont intend to stay there anymore, neither i recommend it to my friends." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.524644030668127, "helpful_class": 2, "review_text": "Everyone at this hotel knows how to excel in Customer Service. They demonstrated a very high level of customer service that few hotels today achieve. Highly recommend this hotel. Good location great views of the city!" }, { "user_review_posted": 22, "user_total_helpful_votes": 21, "expertise": 0.0045238883371950004, "user_cities_visited": 17, "review_days": 0.6631982475355971, "helpful_class": 1, "review_text": "It is time that Hilton address this pit. The hotel has the best location and they charge crazy high prices, but it is in ill repair. I just had stay near ohare again and chose a different hotel so I wouldn't have to deal with this dump. When I think of hotels in airports there are great ones like the Grand Hyatt at DFW or really good ones like the marriotts at Houston IAH or Newark EWR. Or even ok ones like the Doubletree at Jacksonville. This one never disappoints on how bad it is given the rates charged. Even the breakfast for diamond members in the restaurant is gross." }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 5, "review_days": 0.6955093099671411, "helpful_class": 0, "review_text": "No longer called the Pacific Beach Hotel, but the service is just as great as it previously was. Nice family hotel, but great for solo or business travelers it well.Limited parking, but next time won\u2019t rent a car.Enjoyed breakfast \u2013 price was affordable, and food was great. Wait staff is what made it really great.I really enjoy this hotel, and can highly recommend it." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7508214676889371, "helpful_class": 0, "review_text": "It\u2019s a shame that the hotel pool is only a splash pool not deep enough to swim in . Still the hotel is very nice and pet friendly. Great room very spacious and clean the staff are friendly and accommodating. We enjoyed our stay very much would stay again" }, { "user_review_posted": 82, "user_total_helpful_votes": 33, "expertise": 0.001843464313491, "user_cities_visited": 89, "review_days": 0.145673603504928, "helpful_class": 0, "review_text": "Stayed at Hotel Zelos for 3 nights. This place is a great find - reasonably priced for San Fran hotels, slap bang in the middle of town (Westfields and Saks are just around the corner).Our room was large with a floor to ceiling window. The bathroom was small but clean and functional. Comfy beads and a table and chair you sit down and have breakfast or a takeaway on.The hotel decor is modern and understated. The staff were friendly and helpful.San Fran is a west coast city that is public transport friendly so no need to hire a car. There is a bus stop 3 minutes walk from the hotel with buses to Fisherman's Wharf and Golden Gate Park. The Cable car is a 5 minute walk away. It's an hours' walk to Fisherman's Wharf but well worth the time and hills as you get to see China Town and Coit Tower on the way." }, { "user_review_posted": 22, "user_total_helpful_votes": 13, "expertise": 0.0027584684982890004, "user_cities_visited": 74, "review_days": 0.048740416210295005, "helpful_class": 0, "review_text": "Generally stay at The Palace / 4S when visiting SF, but gave St. Regis a try on a recent trip.The room has a modern aesthetic (whites/beiges everywhere) and modern touches (motorized shades) that give it a luxurious feel of what all hotels should be like in 10 years.Linens were super comfortable and integration of furniture / bathroom into the room was interesting (closet built into the wall, bathtub / sinks open up into the bedroom).Front desk was very friendly -- location is not the most convenient (not much nearby at night given Yerba Buena is next door), but a very close walk to get to Market St.Will likely go into the rotation when visiting and definitely a consideration on leisurely travel." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 81, "review_days": 0.147864184008762, "helpful_class": 0, "review_text": "The hotel was very attractive with kitchens and kitchenettes in all of the rooms. We arrived at 7:30am, and were able to get early check-in. Everyone in our party (7 rooms) was able to be placed on the same floor. The beds were over the top amazing. The location is fairly good, just off of the strip near Aria and MGM. The staff was very accommodating and friendly. They did not clean the rooms during your stay.It is overpriced. There is a small deli and a Starbucks in the lobby, but no restaurant or casino. You have to walk or get a cab for any food or entertainment, which is inconvenient. Anywhere else, I would appreciate this hotel more, but a hotel is just a pit stop in Vegas, and this one wasn't convenient." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8472070098576121, "helpful_class": 0, "review_text": "Excellent Hotel for guests from Europe. my recommendation for this hotel.Food is great and a combination of European and Thai food. The staff is so good that I would like to take them home with me :) ." }, { "user_review_posted": 50, "user_total_helpful_votes": 24, "expertise": 0.0022200154474230002, "user_cities_visited": 24, "review_days": 0.6166484118291341, "helpful_class": 0, "review_text": "We booked a week long getaway to Vegas. This is a wonderful resort to stay at, they offer free hourly shuttle service to the strip; the drivers are very friendly and helpful. The shuttle stops at 2 locations on the strip. The room was in excellent condition, we had the one bedroom with a full kitchen, gas fireplace, Jacuzzi tub in the bathroom, and our own washer and dryer. There was also an outside heated pool and hot tub. The concierge was very helpful with discounted shows and tours. We were pleasantly surprised to find a free light breakfast every morning (bagel, fresh fruit, coffee, tea, hot chocolate, cream cheese, jam, peanut butter)." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9435925520262871, "helpful_class": 0, "review_text": "Facility has been refaced, but still old building with flaws in design. Elevator congestion is during peak times is horrible. Breakfast area is undersized for hotel capacity. Security is a concern with the valet service having doors propped open most of the time with many times where attendants were not present. They have time turning the hotel rooms in a timely manner as well. Stayed on 17th floor, and the noise pollution was the worst I have had with any stay in any city that I have ever stayed downtown in. I do not recommend this hotel. Find another adjacent Hilton property." }, { "user_review_posted": 80, "user_total_helpful_votes": 112, "expertise": 0.006686527639854001, "user_cities_visited": 40, "review_days": 0.9529025191675791, "helpful_class": 0, "review_text": "Was in DC on a bus trip for the Patriots/Redskins game. During our tour guide pointed out Trumps hotel. Had to come back and see. We were at the museums and decided to walk down and see The Presidents place. Although I had on a college hooded sweat shirt and Patriots ball cap and wife basically dressed the same, doorman opened door for us and said\" Welcome to Trump Hotel SIR\"!!! Was just going to look around and decided what the heck we're here lets have a beer. Went to the bar and we were treated from the moment we sat down with CLASS!!!! Ordered Sam Adams and said we're just going to split a burger. Bartender presented us with silver tray of jelly beans, home potato chips and warm nuts. When burger came, it was divided on 2 separtate plates with equal portions of fries.How great was that!!! Took the ride up the elevator to tower for the view. Had a lovely experience and would recommend ." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.554764512595837, "helpful_class": 1, "review_text": "It was a memorable stay at H hotel. The unexpected early check in by Freddie really set the tone of my stay.During the stay I came in contact with Concierge Team , John, Nash , Mohammed, Mansour and Haggi from reception,they all were polite and professional.It's truly home away from home. Thank you all and I am definitely returning Inshallah." }, { "user_review_posted": 88, "user_total_helpful_votes": 49, "expertise": 0.002592960388392, "user_cities_visited": 91, "review_days": 0.33296823658269403, "helpful_class": 0, "review_text": "Lobby was under construction. No counter, just two stand-up desks. The two women working at the stand-up desks were great- cheerful, made check-in fast.The room was huge. I could have run laps. I like the work desk up against the windows.OK, on with the quirks;There was a letter on the desk saying lots of people are not used to Washington DC street noise, so here is a complimentary pair of ear plugs. How tacky can they get. First insult the guest, then offer them a cheap pair of ear plugs, and only one pair. Sorry spouse, you are out of luck. I have stayed in a lot hotels on-site at super large airports. But the hotels have invested in proper windows and noise deadening construction, and the airplane noise is non-existent. Hotel RL needs to take a lesson from these hotels, and make the investment in noise isolation instead of ear plugs.I like a little white noise at night. Often the room HVAC services this purpose. But at Hotel RL I couldn\u2019t make HVAC fan stay on. Always on auto. OK, if you can't afford proper noise abatement, how about sleep noise devices (white noise, rain noise, surf noise, etc.)?Bathroom- There is no vanity-like sink. There is a simple pedestal sink and a \u201cshelf\u201d above the sink. But a super narrow shelf. Absolutely no room to set a toiletry/ditty bag. So where to place the toiletry bag??? On the toilet back. Keep that toilet lid down!Venetian blinds in a hotel???? Bad choice of window treatment. The blinds do not adequately block the light, natural nor artificial building/street lighting. And privacy???? NOT. Some good heavy drapes would certainly help this, AND help the noise abatement.Attention to detail is lacking. In the shower there were screw plugs showing where it looked like the show curtain rod might have been installed wrong the first time. There was a huge gap between the bathtub spigot and the wall. Probably too large a gap to caulk. Details, details, details.The bed-side tables were wrong, wrong, wrong. They are three tiered tables. The top tier is at mattress level, but too small to hold anything but the existing lamp. A book? Glasses? A clock? Ha Ha Ha.The middle tier is too low. The bottom tier, at floor level, is huge and will without a doubt lead to stubbed toes at night. Believe me, I know.Disingenuous ecological concerns-There is a sticker on the bathroom mirror asking to help them conserve water. But the shower head is a deluge-type. So much for conserving water.This lack of attention to detail makes me believe that while Hotel RL wants to be a boutique hotel, they have a lot to learn.>>>> Hotel RL needs to fire their room design team and hire a tem that has actually stayed in hotels.Kudos to the \u201cfront desk\u201d personnel for keeping a good attitude during lobby reconstruction.Overall- I may stay there again, now that I know how to prepare. Despite my critical review this hotel is the best I have experienced in downtown DC that is affordable. the king bed was comfortable.(Please Hotel RL, take these comments to heart. Correct some of these things and you'll be a great hotel. PS- fire your room design team.)" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.532311062431544, "helpful_class": 1, "review_text": "Hilton Parc 55 was at the end of our wonderful family vacation and it did not disappoint. We were so close to so many sightseeing options, shopping and food. The concierge offered a great option for pizza. The lobby was busy and I loved the option to charge my phone in the lobby. Next morning, we went to the restaurant for breakfast and the BUFFET WAS HUGE. I loved all the options, they sat us by a window and it was fun to watch the big city. Thank you Hilton and your wonderful staff for the great service and stay. It was a perfect end to our California trip." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 3, "review_days": 0.043811610076670005, "helpful_class": 1, "review_text": "We stayed here for a soccer tournament and one of our rooms was one of a few that were broken into during our stay. The hotel security only came after they were called twice. It turned out that the \"thief\" was staying in the hotel and they were not asked to leave. I would not stay here - the price is not worth the risk." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.40690032858707503, "helpful_class": 0, "review_text": "I had a very pleasant stay at the Club Quarters in San Francisco on Jan 12th.It started with the warm professional smile of Liz .She was very efficient in checking the flight crew in and attending to our needs to a sure our stay would be a pleasant one.Which she succeeded at. Liz is a great asset to Club Quarters and I'm looking forward to my next stay." }, { "user_review_posted": 62, "user_total_helpful_votes": 23, "expertise": 0.001690674240887, "user_cities_visited": 168, "review_days": 0.517524644030668, "helpful_class": 0, "review_text": "Riverside Towers was a well kept secret amongst those who really know NYC, until internet days. I've been using the place for over 30 years, my children and grandchildren practically grew up there. It is like a home away from home with its steady staff and management who really get to know you.True the rooms are tiny, but this is part of visiting NYC, once in awhile I hear a guest complain about roaches, which is also part of being in NYC, but I must admit that I have never met one.The location on 80th St. and Riverside Drive, insures river view from most of the rooms. B'way is two blocks away, there you'll find the subway stop, supermarkets a drugstore, plenty of restaurants including McDonald's and everything else you might desire. The neighbourhood is quiet and safe and taking your breakfast to the riverside is a bonus. All of this is 10 minutes away by subway to the world famous busy and noisy Times Sq.All the convenience and fun at a budget price. Can't beat it!!!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "Excellent value, right in the mix of the Fremont experience. My room was clean and modern and comfortable. The staff is friendly. They have lessons on how to play table games. Only a few minutes to the Strip and Outlet Mall." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.357064622124863, "helpful_class": 2, "review_text": "We recently stayed at the Hay Adams for our 13th wedding anniversary and the service, staff and facilities were all truly exceptional. The hotel itself is stunning and is perfectly located in Washington. But what was really amazing was how the entire staff, from the front desk to the concierge to room service and everyone in between took such wonderful care of us and helped to make for an unforgettable anniversary. We'll be staying at the Hay Adams every chance we get from now on." }, { "user_review_posted": 1, "user_total_helpful_votes": 8, "expertise": 0.038728897715988, "user_cities_visited": 1, "review_days": 0.1013143483023, "helpful_class": 3, "review_text": "The room was very dirty. If you walked around in white in socks or bare feet it turned them black. In dinning room window was broke and bugs were getting in. Staff was very very rude. They did not seem to care about us in the leased.On check in, we paid a deposit 2 weeks before getting to the hotel. They asked for the reservation. I provided that. Was told by manager that they did not see the deposit that I needed to go somewhere and get my bank statement to show them. I told him I was 850 miles from home. How was I going to get that. Manager told me she did not know but they have to have that before they take the deposit off. We had to pay the full amount at checkin.Never again will I stay there!!! I would pay more money to be treated better!!Bilek family room 1215" }, { "user_review_posted": 39, "user_total_helpful_votes": 16, "expertise": 0.0018814169757560002, "user_cities_visited": 20, "review_days": 0.440306681270536, "helpful_class": 0, "review_text": "We returned again this year.It was very relaxing for the most part. We enjoyed the garden and the pool area. This is like coming home. The staff was very helpful if you had a problem.Very pleasant to talk to" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.6018619934282581, "helpful_class": 0, "review_text": "Stayed here from Dec 24th - Dec 25th. Our room was very large with couch and chair with footrest. Original boutique hotel (read up on Mr. Kimpton). Room totally served the purpose ie place to sleep. Next morning hotel staff was gracious enough to give me coffee even though I'd missed the 10:30 am last-call. Location is great in that it's right off the main strip. We were able to walk metro to our hotel, walk to Midnight Mass at Washington National Cathedral and walk to dinner at Le Diplomat." }, { "user_review_posted": 80, "user_total_helpful_votes": 43, "expertise": 0.00249917245945, "user_cities_visited": 33, "review_days": 0.680175246440306, "helpful_class": 1, "review_text": "This was the last hotel I stayed in on a road trip around California. It was our last night and we drove in from LA, it was a long day so I was really looking forward to staying here.Upon the arrival, the decor was nice. The lobby was busy and it looked a bit full, kind of like a waiting room more than an inviting and warm place to drink.I based my rating on the primary use of a hotel, that being somewhere to sleep. As it turns out I got about 2 hours sleep.We stayed in 112 which was just up the stairs from reception at the back of the building. Lugging a 22kg case up a small flight of stairs wasn\u2019t something I\u2019d anticipated, but that\u2019s just unfortunate, I just imagined I\u2019d be on a higher floor.I placed the key on the door and held my breath, I hoped for a room that was Instagram worthy...Instagram worthy it wasn\u2019t. It felt like a bachelors pad that was just a bit dingey. So much of the decor was right (the bathroom and the big purple pillow), but yet it all seemed wrong. It felt tired, dark and small.Disappointment to one side, it was one night. We settled in and decided to make use of the mirroring feature on the TV, that failed on 3 devices. But then I realised I could log in to my own Netflix so we did. The TV was the highlight and possibly the only positive.When it came to actually sleeping, is where the problems really began. I have no words to describe how frustrating it was to lie awake listening to what sounded like a large metal sheet vibrating. Right next to my head. The room over looks air conditioning units. It was like sleeping with a hovercraft. On top of that, you could hear the lift bell go every time it arrived, we weren\u2019t too far from the bar so we heard people chatting (shouting) to one another on their way to the toilet. The TV noise from other rooms was audible, people walking up and down the corridor. I didn\u2019t hear any external street noise, just the air conditioners and anything internal to the hotel.It\u2019s ok though, because the mattress was comfortable, just not the pillows. It was like sleeping on a carrier bag full of feathers, as soon as your head hit the pillow, the contents spread around your head and you lay flat.I was so disappointed and to add insult to injury I paid $58 valet parking and my personal favourite, an amenities fee of $25. Brilliant, close to \u00a3300 for a lack of sleep, a funny smelling room and disappointment.The tripadvisor reviews that have gone before me are all right! Noise is an issue. The rooms are not luxurious. The amenities fee is a thing. Maybe it just depends on what room you stay in, but there is some very necessary investment needed in soundproofing." }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.07886089813800601, "helpful_class": 2, "review_text": "I gave the man at reception my credit card when checking in on the understanding it would be used if there was any damage to the room on our part.When checking out I was told $113USD had been taken from my account without my pin, signature or knowledge for an 'amenity fee'Amenities we did NOT use.When confronting the same man and his manager, both men were exceptionally rude towards my mother, grandmother and myself.I would NOT return!" }, { "user_review_posted": 13, "user_total_helpful_votes": 27, "expertise": 0.009972924570739, "user_cities_visited": 81, "review_days": 0.11610076670317601, "helpful_class": 1, "review_text": "Arrived at hotel lobby around 4pm, expecting to be able to check in immediately. I was told by the reception that I had requested for a twin room, which I clearly didn't since it's only me and my wife travelling. We decided to take it because we didn't want to wait any longer. Then came new news. The room is on a smoking floor. We were given another option to upgrade to a Deluxe room at added cost. So we are basically left with no choice but to wait for 45 mins for our twin room on a non-smoking floor. And there was not a single word of apology from the staff. Disappointed and will not come again." }, { "user_review_posted": 156, "user_total_helpful_votes": 116, "expertise": 0.0034997184947530005, "user_cities_visited": 93, "review_days": 0.39485213581599105, "helpful_class": 0, "review_text": "We chose the Sheraton based on prior experience; cost;location, and a pool for the grandkids! Everything but the experience worked well. That's the good news. Bad news? They'd scheduled a major public display in the lobby, and it was packed, nonstop, during our stay. A challenge just to get to the front door! Next, in a first of decades with hotels, our room door decided not to lock, which we discovered only inadvertently when a grandchild used the handle and, to our amazement, the door opened! We opted to move to another room. Next, it is a real irritation to be asked to pay $15 a day for wi-fi access. I'm using my I-phone personal hotspot right now, but in this day and age -- a disappointment. The min-fridge holds only in-house beverages for sale at exorbitant prices. Finally, we were surprised that the cable tv offerings did not include any 'family-friendly' choices: no Disney channel; no cartoon shows. So; all in all, I have to admit that we'll try another hotel when staying in downtown Seattle with family. Business hotel? Fine (but check the door handle first!)" }, { "user_review_posted": 34, "user_total_helpful_votes": 18, "expertise": 0.002459904849063, "user_cities_visited": 27, "review_days": 0.30284775465498304, "helpful_class": 1, "review_text": "Stayed on executive floor, great rooms with access to executive club with cocktails end nibbles each afternoon. Staff very helpful and friendly. Good location with a tuk tuk to run you down the road to Sukhumvit Rd...." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.023001095290251003, "helpful_class": 1, "review_text": "Horror experience I felt under helped even though I was spending 600$ it would've been nice to be able to go up to my rooming time instead of waiting for 1 hour even though the told me to be ther at 3" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 8, "review_days": 0.29956188389923305, "helpful_class": 1, "review_text": "Great location, close to metro stop, Whole Foods, Lincoln Memorial, and quick/easy to get to many DC tourist spots. Staff was super friendly and very helpful. When we needed a pan and a peeler in the kitchen, they brought it up immediately. Kitchen w full size fridge and 2 burners made it easy to cook in the room. Whole coffee beans/grinder in room was a nice touch for tasty coffee too. No free breakfast like most hotels we stay in out west, but you could buy it separately in their little restaurant.Room was clean. The bed was comfortable. Our son says the pull out couch was pretty typical for what he's experienced at hotels, \"adequate, not great, not terrible\". A/C worked just fine to keep the room temp comfortable on the hot summer days. Our room on 1st floor overlooking alley way was quiet.Appreciated them storing our luggage the last day so we could check out and enjoy the day around town before collecting our luggage and taking the evening flight home. The price was much more than we are used to paying for something similar, but this being DC, it seemed reasonable compared to other places we considered. The only thing that bothered us was the room had a little too much fragrance/cleaner smell for our taste." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.747535596933187, "helpful_class": 0, "review_text": "Nice Hotel, and most importantly near the Las Vegas Convention Center so you do not need to take an taxi or Uber. Do not expect a lot of fancy features here but if you are going for business it is a nice place to stay. Rooms are clean and sufficient.If you want a nice restaurant and some gambling simply take a taxi to the strip." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.5191675794085431, "helpful_class": 0, "review_text": "Nice hotel but watch out for parking. Even for guest it's $59 per night. Totally ridiculous! And they told me as guest I had to pay price same as anyone off street not even staying there. Absurd!Room was nice and breakfast buffet good. But parking your rental car here costs more than the daily car rent." }, { "user_review_posted": 64, "user_total_helpful_votes": 56, "expertise": 0.004137702747434, "user_cities_visited": 46, "review_days": 0.366922234392113, "helpful_class": 0, "review_text": "my wife and i just returned from the Ivy Boutique Hotel in Chicago and couldn't have been more impressed with the staff,location and the room. everything was up to par with the hotel, we are really impressed with the affordability and the location of the hotel. it's a 30 second walk to The Capital Grill restaurant and not too far from the magnificent mile. the hotel also features a very cool bar in the lobby where you can also eat dinner and watch the cubs or bears games. we really had a great time and can't wait to return in the very near future." }, { "user_review_posted": 690, "user_total_helpful_votes": 267, "expertise": 0.0017682982408160001, "user_cities_visited": 227, "review_days": 0.730558598028477, "helpful_class": 0, "review_text": "We stayed here to attend a weekend of Giants games. The hotel had some construction going on and the elevators going to the high rise section were a little awkward but overall worked. Parking was very steep but it is in the city. What we enjoyed the most was the dining. Breakfast was served for elite members on the second floor. This was very well done. Egg white only scrambles, fruit, bacon and more. Appetizers were generously served at 5:30 and desserts later. No one left hungry. They are remodeling and working on updates." }, { "user_review_posted": 22, "user_total_helpful_votes": 3, "expertise": 0.000551693699657, "user_cities_visited": 10, "review_days": 0.41730558598028406, "helpful_class": 0, "review_text": "Great we loved the games room. It was a great location. They were helpful and booked our transport to and from airport. We got the room with two double beds very clean and great service would definitely stay here again and strongly recommend it." }, { "user_review_posted": 13, "user_total_helpful_votes": 6, "expertise": 0.002130386440217, "user_cities_visited": 129, "review_days": 0.636363636363636, "helpful_class": 1, "review_text": "I went to Thailand for vacation with my family. I was warned that Thai people are very friendly and always smiling. But Okura Prestige crew exceded my expectations. They managed to arrange the 2 rooms I booked together, had extraordinary support when my daughter got sick and arranged a doctor visit in the middle of the night.Infrastructure is amazing and the food quality is above average. I had the best Japanese style sushi out of Japan.If you come to Bangkok for vacation or vacation, this is the best hotel to have a great trip experience." }, { "user_review_posted": 40, "user_total_helpful_votes": 24, "expertise": 0.0028026039942620003, "user_cities_visited": 17, "review_days": 0.63143483023001, "helpful_class": 0, "review_text": "This hotel was an absolute encapsulation of excellence. From the moment we arrived to the moment we left we felt absolutely spoiled by this hotel and its staff. We stayed three nights and attended a conference in the hotel. The room was exceptionally appointed, spacious, comfortable, and clean. The staff was attentive to every need and every question we had. My only complaint is that we had such a full trip and weren't able to spend more time in the room! I fully intend to stay again and will plan more time just to enjoy the hotel itself." }, { "user_review_posted": 34, "user_total_helpful_votes": 24, "expertise": 0.0033166527120610002, "user_cities_visited": 8, "review_days": 0.45071193866374504, "helpful_class": 0, "review_text": "Other than the obvious thing of them wanting you to tour and buy a timeshare this is a nice relaxing place, every group of buildings has their own pool, everything is clean and up to date. If you can say no and want attraction tickets, hey what the heck, go for it. there are worse places than this if you want to have a nice place to stay every year in Vegas, we have traded our week all over the world at different times, the resort has great trading power. Great staff that have always went the extra distance when asked with no trouble at all. Under carport parking so you don't have to get into a burning hot car when the sun is shining, and yes the sun shines hard every day it seems. Close to everything." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 51, "review_days": 0.692771084337349, "helpful_class": 2, "review_text": "Vegas is a crazy town - let's face it. Most people who go there do so to experience the madness of the main strip and old vegas - and to do so, they want to stay on the strip, even if it means staying somewhere like the imperial or the flamingo. But there's another side of Vegas, one that not everyone gets to see. It's a part of Vegas in summerlin, 15 mins NE of the strip, where there are workd class restaurants, red rock canyon, and more golf courses than you could count. There's also a hotel - the JW Marriott - one of the highest brands in their chain - where you can view the city lights at night, visit the strip by shuttle or car whenever you want, yet still feel like you're in a \"normal\" part of the world. I always said I'd never take my kids to Vegas when they were little - that's no longer true. We just go to the JW and they get to enjoy the resort - the multitude of restaurants, the amazing swimming pool, and for the parents who want to gamble, a pretty darn cool casino - if that's your thing. You can still drive to the outlets, or they have a shuttle that takes you there, drive to the Hoover dam, and do all else Vegas had to offer - some of which are adult oriented but many which are great for families. Did I mention the pool - it's unreal! Next time you're planning a trip to Vegas, consider a different kind of experience, especially if you have little ones. I promise you won't regret a stay at this JW." }, { "user_review_posted": 16, "user_total_helpful_votes": 15, "expertise": 0.004441134282246, "user_cities_visited": 106, "review_days": 0.196056955093099, "helpful_class": 0, "review_text": "Great location, and they really make you pay for it. The room was OK, no problem with cleanliness, but that was about that. Elevators extremely slow. They surprised us by blocking 100 USD extra per night for damages, which is outrageous. Breakfast is OK, but unusually mean as they charge you for the juice per glass." }, { "user_review_posted": 43, "user_total_helpful_votes": 34, "expertise": 0.0037284230028040003, "user_cities_visited": 85, "review_days": 0.648959474260679, "helpful_class": 2, "review_text": "Stayed 5 nights for a mother/daughter long weekend. We selected the Fairmont primarily for its reputation and location, but also because we were looking forward to a spa morning together and wanted the convenience of a hotel gym during our stay.The hotel is a classic beauty. We enjoyed an upper-floor tower room with spectacular views of the bay (worth every penny!). All the staff we encountered (front desk, housekeeping, bar/restaurant) is wonderfully professional and cordial, and service is top-notch.(TIP: For an inexpensive breakfast or lunch, visit LeBeau Market at the corner of Leavenworth and Clay, a few blocks from the hotel.)WARNING: there is no spa in the hotel even though it is presented as one on the website. There are spa services available upon request, but no onsite spa. In addition, while there is a gym in the building, it is not the hotel's gym. Hotel guests can use it for $15/day. President's Club members don't have to pay the fee so before you visit, go on the Fairmont website and register for Club membership. Note that each individual must register, not just the person whose name is on the hotel reservation. I am a Club member but my 24-year old daughter is not so she would have been charged. We left...Seriously Fairmont. $600/night for a room and a $15 fee to use the gym? Please work out a deal with LiveFit and get rid of this petty charge for all your guests.Anyway, a minor annoyance in an otherwise fabulous, luxurious stay. We will definitely stay again." }, { "user_review_posted": 378, "user_total_helpful_votes": 214, "expertise": 0.0026382051097920004, "user_cities_visited": 349, "review_days": 0.07886089813800601, "helpful_class": 1, "review_text": "I'm thrilled that this pocket skyscraper is now an active hotel with a new lease on life. The location is excellent, just 1 block south of the river and 1 block west of Michigan Ave and 2 blocks from Grant Park and all it has to offer. The staff are young, helpful and enthusiastic.The absolute best part has to be the magnificent lobby bar, lovingly restores with a huge map of the USA with highways circa 1935. This was once the headquarters of the automobile club after all.Wine list was interesting and modestly priced. We did not try the food but it looked good.A good place to stay in town. Those staying elsewhere shoul definitely check out the lobby bar for a drink or coffee. It has to be the loveliest in all of Chicago. So much nicer than the better known Hard Rock Hotel down the block." }, { "user_review_posted": 38, "user_total_helpful_votes": 16, "expertise": 0.0019338315998530002, "user_cities_visited": 141, "review_days": 0.40251916757940803, "helpful_class": 0, "review_text": "I was visiting the DC area in December and took a chance based on previous reviews about this hotel. I was so pleased with my choice! This hotel is tucked away in a cosmopolitan area surrounded by restaurants, shopping, and the DC sights, but the accommodations were very comfortable and convenient. I had a lovely suite with a nice kitchenette, including a Keurig coffee machine. There is a Trader Joe's up the block to stock your refrigerator and a lovely Thai restaurant next door.The only drawback was parking, which could cost a small fortune in the area if you don't take the time to find a reasonably priced garage. After walking around, we actually found a few that would not have destroyed our wallets.Also, the hotel was renovating some areas in the lobby but even that did not take away from the comfort of our stay. The staff was always smiling, was very friendly, and welcoming!I have decided that my next trip to the DC area will include staying at the Avenue Suites Georgetown." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 47, "review_days": 0.672508214676889, "helpful_class": 0, "review_text": "We had a very nice stay. Even though the room was a little smaller than we are used to it served our purposes well. The greatest thing about our stay was the outstanding service provided by Mahinoor. She's the best! Great location for attending events at the convention center and walking distance to all the sites we wanted to visit." }, { "user_review_posted": 42, "user_total_helpful_votes": 10, "expertise": 0.0010455909164940002, "user_cities_visited": 14, "review_days": 0.732749178532311, "helpful_class": 0, "review_text": "The hotel is in the perfect location. Walking distance to so many Seattle attractions.It\u2019s clean and it\u2019s gorgeous. Our room was spacious and had the most amazing views. You really can\u2019t go wrong here.If I had to say anything negative, I wish there were a lobby bar to grab a quick cocktail.Thank you again Hyatt! We will be back!" }, { "user_review_posted": 42, "user_total_helpful_votes": 20, "expertise": 0.0022015205729200003, "user_cities_visited": 20, "review_days": 0.090361445783132, "helpful_class": 2, "review_text": "What an excellent hotel, from the cheerful welcome as our car was valet parked to the glorious food and selection of drinks. Our meal really was out if this world with a very imaginative drinks menu. Someone in the kitchen clearly knows what they are doing! But what made our visit really special was the highly attentive but not intrusive staff. They honestly couldn't have done more for us but we're not breathing down our necks. And the view from the restaurant has tone one of the best in Dubai, the Burj Khalifa." }, { "user_review_posted": 137, "user_total_helpful_votes": 115, "expertise": 0.003964946107176, "user_cities_visited": 10, "review_days": 0.18236582694414002, "helpful_class": 0, "review_text": "We had returned to stay a few times at Centara Grand@Central World Plaza because of a few key factors: friendly staff (reception and concierge), good service and hospitality (always something special will be presented to guests on their special occasions like birthdays), spacious room area (at times, room upgrade by the hotel upon check-in) good breakfast buffet spread (The World Restaurant), the two unique roof-top restaurants (Red Sky and Fifty-Five);easy accessibility to the adjacent Central World Plaza shopping mall, easy access to the BTS and to the nearby shopping complexes (Siam Paragon, Gaysorn, Big C, Platinum Fashion Mall, Pratunam area etc), either via the Skywalk or along foot-paths. Guests could spend endless hours at the Central World Plaza each day: eat, drink, have an afternoon tea with cakes, watch movies, look-see exhibits/displays (on-going all times) etc." }, { "user_review_posted": 55, "user_total_helpful_votes": 19, "expertise": 0.001566810107028, "user_cities_visited": 50, "review_days": 0.26451259583789705, "helpful_class": 0, "review_text": "Spend 4 days in the hotel in April. The staff was always ready to assist you & make your stay more enjoyable. They start you out with a Welcome drink on the 9th floor. The restaurant on the 9th floor make sandwiches for lunch or dinner (some are made the way American like them). The breakfast restaurant is in the basement & is excellent. Lots of selections with eggs cooked your way. Really enjoyed my time here. Would stay again." }, { "user_review_posted": 50, "user_total_helpful_votes": 37, "expertise": 0.0034822906322400002, "user_cities_visited": 30, "review_days": 0.121029572836801, "helpful_class": 1, "review_text": "We stayed here for one night when we were hosting a bachelorette party. We stayed in a king suite. The suite was amazing. The room was sound proof, so we couldn't hear any outside noise or neighbor noise. The staff was incredibly polite and helpful (especially the concierge). The bed was comfortable. The bathroom was amazing. We really enjoyed our stay at the hotel. I don't typically spend a lot of money on hotels, but if I find myself in the Chicago area again, I would definitely be tempted to book another stay at the Waldorf." }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 8, "review_days": 0.8997809419496161, "helpful_class": 0, "review_text": "We had 8 nights at the Outrigger Waikiki Beach which was fantastic with great friendly service throughout all the service areas. They were always quick to ensure everything worked well was super clean and accessible. I loved the warmth of the room decor and the Hawaiian style of the room the bed was very comfortable.We could have been served better by movies available in the rooms given the expense of the rooms. However, we were out most of the time enjoying the Waikiki atmosphere especially at night with the burning torches and colour of the places." }, { "user_review_posted": 138, "user_total_helpful_votes": 54, "expertise": 0.0017894065214990001, "user_cities_visited": 61, "review_days": 0.125958378970427, "helpful_class": 0, "review_text": "The Embassy Suites offered a very nice room with a free breakfast. Perfect for the business traveler. It was a bonus that it was connected to a mall with restaurants and stores to spend free time without leaving the building. The beds were comfortable and the amenities were a plus. The staff were attentive and very helpful." }, { "user_review_posted": 13, "user_total_helpful_votes": 9, "expertise": 0.003250749030292, "user_cities_visited": 9, "review_days": 0.7683461117196051, "helpful_class": 0, "review_text": "We just stayed here and the location was spot on. The hotel room is just that a room, but certainly comfortable enough. You have to share the toilets and showers but don\u2019t let that put you off. There are plenty of showers and toilets throughout the hotel. They go above and beyond.....there is completementry coffee, tea all day, plus in the showers you will find shampoo, conditioner, combs, mouthwash, body lotion plus more." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.356516976998904, "helpful_class": 1, "review_text": "Overall great stay. Good free breakfast, get there early if possible. Different food choice on weekend vs weekday. Great location if you want to walk to museums & resturants. $50 per day \"estimated incidentals\" fee is not clear under \"rate rules\" section of your initial contract. Athough the fee is removed if room is ok upon departure. 10% and 4.5% tax should be defined. Although you see lots of taxis, if you call one for the hotel, give lots of time. Hotel recommended restaurants, especially Busboys, was great. Safeway is across the street if you want to stock fridge & bar. Staff was excellent, although cleaners should occasionally check under & behind furniture for misc items. This hotel is only six months old as of Oct. 2016, so it's still new & fresh. Valet car fee is a bit high, you can find other parking options nearby. I'm definately going back to this hotel." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 9, "review_days": 0.8324205914567361, "helpful_class": 1, "review_text": "We keep coming back for the exemplary service and accommodations. The action and neighborhood views are great, especially of the White House. Even better when no one is home.The rooms are old world lovely." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.7223439211391011, "helpful_class": 1, "review_text": "I rarely write reviews. In fact this is the first hotel review that I've ever done, but this place is so special and they've deserve a mention. I tend to stay in hotels that feels like the city that I'm in. For instance The Plaza in NYC, Claridges in London. Sukhothai certainly feels like you're in Bangkok, a beautiful appointed hotel with Thai silk and discreet good taste. The place whispers luxury rather than screams it. It is about 500 meters from the underground and about 5-10 mins cab ride from the nearest sky train (about US$2). It is very centrally located in the Satorn area (parallel to Silom) yet when you come in, it feels like you're miles away. This place is not the new modern monolith hotels that are sprouting over. What you get is beautiful hotel grounds, outdoor areas with lotus pounds. staffs that smiles at you. A very large swimming pool, 25 meters and very wide and with the new extension, more areas to sunbathe with numerous private cabanas. I've originally stayed for two weeks at the Garden Suite but after my plans changed I ended up being a long term stay at the Executive Suite for another month and a half. I couldn't be happier. I'm writing this review with 48 hours before leaving Thailand and I know that this is where I'll be coming back next year.All of this makes a good hotel, the location, the amenities, the pool but what makes this place really special and makes it a GREAT hotel are the staffs. Khun Botun from food and beverage introduced herself right away from one of our conversations I mentioned that after having been abroad for 3+decades I couldn't find the Lychees that I had in my childhood even after an attempt to find them in china town. Lo and behold she found them and sent them to my room not once, but 4 times! she also sent up mangosteens since they were in season. Khun Anne and Tar that I met at Suk bar, professional friendly and we've shared jokes and laughed into numerous late nights together. Khun Tum the amazing concierge who seems to wave and magic wand and can get anything done. He's been around since the hotel opened 28 years ago, so needless to say he knows the in and outs of this town really well. Khun Tippy the front manager whom after I've extended my time oh...5 times somehow managed to swap things around so I wouldn't have to move room and check on my when she walked by. Khun Eve at the bakery who's always telling me about their new items and what I should try. She knows that when I come over in the morning that when I nod she'd bring me my perfect cup of coffee with an ice water on the side. Khun Big at the pool, whom after I swam for a 1.5 km sent me a complimentary smoothie, which was smart, I ordered one nearly every time I went for a swim. It is going to be sad to leave this place.CONS: Gym renovations isn't done yet, so the gym right now is an abbreviated gym. The Pizza at the Scala that I had wasn't very good, maybe it was an off day was told that there main menu is good but I haven't tried it yetPROS: Everything else mentioned above" }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 4, "review_days": 0.06352683461117101, "helpful_class": 1, "review_text": "For our visit to SF, we booked The Orchard hotel after doing a lot of research reading Tripadvisor reviews of loads of hotels, as we wanted somewhere with character, charm, good location and commitment to customer service. While it's by no means the cheapest option, I have to say that The Orchard delivered on all of these.From the friendly welcome of the concierge and check-in staff, and the fast lifts, to the elegant room and extremely comfortable bed, we knew we'd made the right choice. It's a boutique hotel that has the class of a more upscale competitor, with none of the noise, bustle or other negatives you get from those places. We had booked a Grand Deluxe King with breakfast included: the room was at the back of the hotel on an upper floor as requested and we certainly appreciated the quieter location, as the hotel sits at a crossroads which sees the Powell cable car pass by from early in the morning. The only thing to disturb my sleep (apart from the jet lag) was the strange noises that periodically emitted from the refrigerator during the early hours.The breakfast package allowed us to enjoy wonderful fresh fruits, cereals, cooked items and drinks in the light and airy Daffodil restaurant, and also get to meet our very friendly server [his name now sadly forgotten] who also serves drinks in the evening. He is a real asset to the place, but is by no means alone: one of the check-in girls even arranged for a birthday card to be posted home.The only minor criticism would be the lack of a tea/coffee maker in the room, but this absence - once pointed out - was quickly rectified. Also, as mentioned elsewhere, the room service menu had very little on it to tempt you to order. In fact, the only room for improvement I would say is that they need to make more of their restaurant facilities. There is little indication on the website of what it offers; my suggestion would be that they should start serving Chinese food. There are few good options for this in the area, so this would then give you two good reasons to stay at this excellent hotel.For our next visit to San Francisco we will definitely put this top of our list of places to stay!" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 5, "review_days": 0.352683461117196, "helpful_class": 0, "review_text": "This is just a great area to stay in..close to so many places, and walkable. The hotel is old, but the floor and room we stayed in were remodeled, clean and neat. The hotel used to have free parking, which was a reason I always used to recommend it highly..now the room cost and parking fee are comparable to several other places. The staff were friendly and helpful. Again, the number one reason to stay here would be the location. A not so nice part of the hotel is having to go outside to the parking lot to take the elevator to our room..definitely odd." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 73, "review_days": 0.257940854326396, "helpful_class": 0, "review_text": "Liked the location a block from the beach. Room was very nice. All the staff was very helpful. The Bus and Trolley stop right in front of the hotel. Nice not to have a resort fee yet be close to the beach." }, { "user_review_posted": 54, "user_total_helpful_votes": 25, "expertise": 0.002137302258674, "user_cities_visited": 253, "review_days": 0.366374589266155, "helpful_class": 0, "review_text": "Firstly, the good points regarding the Aston at the Waikiki Banyan. The property is in a good position - only 200 metres to the beach. The view from the room was stunning. You could sit on the balcony and watch the Sun set over the Pacific each afternoon. The pool is small. The one hour that has been given over to people who would like to swim laps was a lovely bonusThe staff at the Reception Desk and the housekeeping staff were very helpful.However, the room was very dated. The carpet was significantly worn. It is time that this room ( and probably many others ) had a complete makeover. Recent cosmetic jobs ( such as a recent painting of the apartment ) were not enough. New kitchen and new furniture are desperately needed. It was also strange that there is not free wifi in the building.Still, the stay at the Aston Waikiki Banyan was a pleasurable one." }, { "user_review_posted": 52, "user_total_helpful_votes": 54, "expertise": 0.004931292915404, "user_cities_visited": 29, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "This hotel has clearly been bought from another chain then had slight refurbishment to make it Kimptons unique style.The service here was excellent, the concierge was really good at going the extra mile.The rooms are very small and dated, the technology is frustratingly locked down to hotel system style. There is no speaker system in the bathroom to listen to the news in the morning whilst you get ready or music/TV in the evening whilst you get ready again.The bar downstairs is terrible, go across the road to the Sofitel bar which is far nicer.The wifi was good, you don't have to register, there is a password for the hotel the staff can give you, which makes it a lot simpler to use.Don't opt for a suite, opt for the premium normal room, you get a lot more space!" }, { "user_review_posted": 204, "user_total_helpful_votes": 347, "expertise": 0.008147758717301001, "user_cities_visited": 282, "review_days": 0.22070098576122602, "helpful_class": 1, "review_text": "Despite the fact that Tripadvisor seems to both remove or not even publish bad reviews, a few less than kind reviews about the Casablanca seem to have made it through the censors and I was worried about staying here. It's an older, venerable hotel that's undergoing renovation and has the potential to be very good. That's in great part because of the fabulous location, right on the beach and with many good restaurants close by. The studio was fine for 2 people and the main problem was a very slow, frustrating WiFi. Valet parking was fairly fast and pool area was well kept. In house restaurant, under new management, is good as well. Would stay again." }, { "user_review_posted": 47, "user_total_helpful_votes": 14, "expertise": 0.001335803043001, "user_cities_visited": 20, "review_days": 0.721248630887185, "helpful_class": 1, "review_text": "Stayed at the Carlton prior to a Cosmos tour & while it is situated centrally, its close to a not too desirable area. Be careful if you wander a few blocks away & especially at night because of the homeless. Walls are pretty thin so maybe wear earplugs to get a better sleep. Staff are awesome, very friendly & helpful, especially Chris. Happy half hour every night at 5.30 with free wine is great!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.105695509309967, "helpful_class": 0, "review_text": "I had just checked out of The Embassy Suites. It's an excellent hotel. The service is good and the atmosphere is excellent with the mixture of outdoors and indoor atmospheres. I would give an excellent reviw but there are some things that need to be fixed. The wifi in my room wasn't strong and often disconnect by it self. Although i connected with the promotion code and not purchase but it should be fast too for a five star hotel. The second thing is that the breakfast don't change at all while i stayed there for 4 nights. It should be more varieties and change daily so cuatomers don't get bored and get excited when they are about to get breakfast. But overall its a great place to stay. It has a big parking place so you don't have to worry about parking hard. The location of the hotel is very strategic. It's near the metro so you can just ride the trains to any where you want. If you feel just like walking, the enviroment is vere cozy. It's a good place to stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6193866374589261, "helpful_class": 0, "review_text": "Although old building, the hotel lobby is clean, fresh and staff is helpful. Rooms are good and very practical. The only issue was old Aircon (working though) needs replacement. City view from balcony was just nice and relaxing. The breakfasts were great. Keep it up Coconut Waikiki Staff. It is Value for money. I will definitely recommend stay in Coconut Waikiki while in Waikiki." }, { "user_review_posted": 88, "user_total_helpful_votes": 24, "expertise": 0.001213726139247, "user_cities_visited": 45, "review_days": 0.090361445783132, "helpful_class": 0, "review_text": "We spent 4 great nights here and it proved to be a well placed and elegant base from which we were able to explore the city.It's on the expensive side but you do get the quality and charm of a classic hotel.The bar service and meals were actually good value with the Tonga restaurant beneath well worth a visit.Helpful staff and friendly too. A great location which allows you to drop into Union Square or drop into Fishermans Wharf.. Trams run up to the hotel too so getting back is no problem.. Would highly recommend hotel budget allowing ..The only slight issue I had was with the concierge not the most helpful I've ever dealt with; the front desk staff were more than helpful though and redeemed the situation" }, { "user_review_posted": 222, "user_total_helpful_votes": 46, "expertise": 0.0008956324745790001, "user_cities_visited": 301, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "The location for this hotel is very good for business but I was there for travelling. For travelling wise, I would not recommend this hotel. However, it is situated right at the center for all the shopping malls and movie theater." }, { "user_review_posted": 32, "user_total_helpful_votes": 17, "expertise": 0.002468829305969, "user_cities_visited": 15, "review_days": 0.449616648411829, "helpful_class": 0, "review_text": "I stayed two nights in this hotel. Very nice stay, more than adequate breakfast included in a very reasonable room package price that I get from online room booking app (around 72 USD per night inclusive of tax). Quiet room, adequate size. The staff are very nice and courteous. Check in was a bit slow but that is due to my being there at the busy 1pm hours and lots of people check-in at the same time, a wait of 15 minutes and the staff came to me at the lobby waiting area and handed me the key card. Check out was hassle free. The staff speaks good English.Nice massage shops (once you walk onto the main road at the front of the hotel, turn left and walk about 30meters, three massage shops and they are all under the same owner) that are authentic Thai massage that is very cheap (USD 5 per hour foot massage). All in all, I'll try to book my next stay here." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 9, "review_days": 0.8324205914567361, "helpful_class": 0, "review_text": "First time to Vegas and the US. I booked this trip to celebrate my fianc\u00e9\u2019s birthday which I booked through perfect holidays. We did some research and got advice from friends on etiquette and things to do or avoid. Unfortunately we didn\u2019t have much spending money due to a number of jobs falling through before we went (my fianc\u00e9 is self employed) this did hinder us slightly but we still had a great time. We were upgraded for $20 and we had a room in the south tower. Room was old fashioned but clean and the beds were very comfortable. Our room was cleaned daily which I\u2019m pleased about seeing as we didn\u2019t tip the cleaner, our penultimate day the room wasn\u2019t cleaned! We did leave our alcohol and snacks though when we left the staff were friendly enough but I was slightly disappointed that they couldn\u2019t help with a romantic breakfast on my fianc\u00e9\u2019s birthday. Our coffee machine broke down the night before and so I called reception at 8:40 and they said house keeping would bring one up at 9am, at 9:30 I called again and was told they were on their way, it finally arrived 10:45 as we were going out so he didn\u2019t even get a coffeeCasino was nice enough, but we found unless you were at the tables getting a drink was hard to come by, good layout, nice choice of eateries, although we only went to magnolias. The food there was great and the staff were friendly. If you get a voucher book be sure to check it immediately as we only perused it after purchasing full priced tickets to see Mike Hammer (who was worth seeing)Great location in Downtown, the bus stop is outside by the Golden Nugget and worth getting a few days pass to visit the strip. Also uber taxis are good value for money. Be careful of the many homeless people and people wanting you to buy cosmetics at a reduced price but still unaffordable.In conclusion a great first impression and having now learnt about resort fees and this one not having one - we would definitely return." }, { "user_review_posted": 20, "user_total_helpful_votes": 22, "expertise": 0.0052300562727570004, "user_cities_visited": 72, "review_days": 0.93921139101862, "helpful_class": 0, "review_text": "Superior architecture design, radiates through out this hotel of choice. Staff were professional, engaging and always at your service. We are frequent international travellers who appreciate excellence and outstanding service. Four Seassons NYC offers outstanding and noteworthy perfection in every area of this hotel. TY Bar is brilliant. Garden restraunt provides multiple delightful choices any time of the day/night. Four Seasons is now our residence of choice where ever in the world we may travel." }, { "user_review_posted": 73, "user_total_helpful_votes": 69, "expertise": 0.0044785436495520005, "user_cities_visited": 63, "review_days": 0.6883899233296821, "helpful_class": 0, "review_text": "My husband, 4 year old daughter and I had a fabulous stay at Mark Hopkins. We were on the 14th Floor and the view was just gorgeous! We had a corner suite with a large living room and meeting area. King sized Bed was super comfortable and the sheets are just heavenly. The robes from Eres add a nice touch. Would definitely be back!" }, { "user_review_posted": 32, "user_total_helpful_votes": 46, "expertise": 0.006868586560741001, "user_cities_visited": 23, "review_days": 0.8762322015334061, "helpful_class": 1, "review_text": "Was a little unsure booking this hotel but majority of reviews here quite favourable and the price was right. When we arrived they weren't very welcoming however after checking in it was all smooth sailing. We had a double room which was very spacious. The beds were so comfortable, had great nights sleep every night. Towels, bed linen and pillows was of high quality. Air-conditioning was awesome and adjustable. Small balcony but enough to sit out on and nice views. The bathroom was very clean and not the shoebox I was expecting. Between the bedroom and bathroom is a walk through wardrobe (full double size) and lots of mirrors and counterspace with a fridge. Was a great little extra area for getting ready if the bathroom was occupied. There was also an additional full size wardrobe near the front door. Loads of storage including a dresser and bedsides and a table with chairs! Room was serviced daily and to high standard. No complaints really - it was a very comfortable stay, great value, very clean and perfect location. There are a lot of comments here about the elevators. They all look new and were very fast. Once or twice at peak times we waited a little, but most times they were really efficient so appears previous problems have been rectified. Pool area was spacious with lots of comfortable lounges. Highly recommend!" }, { "user_review_posted": 82, "user_total_helpful_votes": 29, "expertise": 0.0016066397009550002, "user_cities_visited": 345, "review_days": 0.44304490690032805, "helpful_class": 0, "review_text": "We stayed in the nicest style of suite offered. The room was huge with great views because it was on a corner. Everything looked great, but unfortunately the furniture wasn't very comfortable. The bed was lumpy. The stylish couches were not great places to sit.All of the employees were very friendly helpful.The room service menu was impressive.The bar downstairs is nice." }, { "user_review_posted": 249, "user_total_helpful_votes": 52, "expertise": 0.0009035369105240001, "user_cities_visited": 186, "review_days": 0.037787513691128004, "helpful_class": 0, "review_text": "This hotel is located in a nice area with easy access to loads of \"stuff.\" The river taxis are right outside, the walk along the river pleasant (see attached photo), and the park just down the street is a nice place to relax. You can even join in for what appears to be aerobics for the public riverside.The pool is nice and a good way to relax after a long trip. If you have a room next to the street it is a little bit noisy, but not horribly so. The staff is very accommodating and always helpful." }, { "user_review_posted": 40, "user_total_helpful_votes": 9, "expertise": 0.000982014785391, "user_cities_visited": 14, "review_days": 0.721796276013143, "helpful_class": 0, "review_text": "First\u2014 watch your credit card statement because it appears this hotel is owned by a company in the UK. Our credit card was charged an exchange fee. Hotel staff told me to call my credit card company. Credit card company told me to talk to the hotel. Nobody seems to be able to help in either place. Must be my error somewhere\u2014 I guess.Room was rather expensive for its size, but it is downtown Chicago. A block or two of a walk will get you to the 360 Chicago experience AKA John Hancock building. Lots of shopping nearby for higher end products. Fun to look at anyway." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.015334063526834002, "helpful_class": 0, "review_text": "I was \"Stuck\" in Miami for two days because of a blizzard in Boston and La Flora is hands down one of the best hotels i've ever stayed in. Everyone is so friendly and they even gave me a bottle of champagne for my birthday. The Happy Hour from 5-6 has an impressive selection of alcohol and the bartenders are some of the best around. When I come back to Miami I will defiantly be returning there not only because the price but the people are there are FANTASTIC." }, { "user_review_posted": 5, "user_total_helpful_votes": 9, "expertise": 0.008628489462650001, "user_cities_visited": 139, "review_days": 0.6922234392113911, "helpful_class": 1, "review_text": "For the price, location, comfort, and friendly staff, you can't beat the Orchard Garden Hotel. The location is in a safe and central location -- we walked to Union Square, SFMOMA, Chinatown, and the wharf. The room was a little small, but quiet and had everything we needed. The staff was always friendly and helpful. Would recommend and stay again!" }, { "user_review_posted": 278, "user_total_helpful_votes": 250, "expertise": 0.004255582624268, "user_cities_visited": 292, "review_days": 0.904162102957283, "helpful_class": 1, "review_text": "We had an early morning visit to the White House and wanted to have breakfast after the visit and someone suggested Hay Adams. I have always wanted to stay there but it has never worked out with our plans. The hotel is so old and elegant and was the perfect place for our meal. It is a fancy place and not inexpensive but we enjoyed our meal and time there and would do it again! We were treated like royalty and it was such a nice respite from our hot humid days last week in DC. Afterwards we visited the Renwick Gallery just as it opened which I would also recommend as it is small and has had wonderful temporary exhibits for the two times we have visited.... not on the\u201dmust do\u201d lists but SO glad we did!!" }, { "user_review_posted": 21, "user_total_helpful_votes": 29, "expertise": 0.006594053267340001, "user_cities_visited": 9, "review_days": 0.45071193866374504, "helpful_class": 2, "review_text": "My wife and I are seasoned travelers and have stayed at this property in the past. We thoroughly enjoyed our stay this year as we had previously.The hotel is in an excellent location; across the street is the beach, walk west on Kalakua Avenue you have all the activity, restaurants, & shopping, or walk east you have the quiet of the Kapiolani Park with the Zoo, Aquarium and band shell. The concierge and lobby/pool areas are clean and well laid out.Most importantly, our room was very clean, well laid out, and very comfortable. The view from our lanai was outstanding. The in-room safe is great for travel documents and other important items. The bathrooms are very clean, well-stocked and well maintained. The king bed was exceedingly comfortable which is a real bonus after a busy day of sightseeing. Recommend a Select (21st Floor and higher) Oceanview Room, well worth it.The hotel staff members are excellent. Every staff member we met during our stay performed their duties with skill and in a very friendly personable manner. Front desk, hospitality, pool, housekeeping, engineering and security personnel made our stay comfortable, secure, and pleasant. Any questions or concerns we expressed were handled promptly and effectively.I have to say the elevator system is the most efficient we have experienced. Swipe your room card at a kiosk and enter your floor number and one of 5 elevators will be assigned to you. Then, it\u2019s get on and go. To go to the registration/pool level, press the star key on your floor. There are no rushes for the elevators at high traffic times and you don\u2019t get on an elevator with all the floors selected by a previous prankster.The amenity fee covers a lot of great items. The free towels and beach chairs are a winner for us. The daily free local paper is great for finding out about the islands. We did not use the DVD and game kiosks but saw they were very popular with families and student groups.The times we have stayed there have confirmed why the Aston Waikiki Beach Hotel is definitely our hotel of choice." }, { "user_review_posted": 15, "user_total_helpful_votes": 10, "expertise": 0.003126264298061, "user_cities_visited": 414, "review_days": 0.139101861993428, "helpful_class": 1, "review_text": "Buffet remains excellent, rooms are fine. We went on Friday so I could be a vendor in the Saturday craft sale held in the Veil. We had planned to spend Sunday by the pool. We were unable to use the pool at all on Sunday due to the extremely loud, blaring, drum beat type of \"music\". It was so loud, I could hear it in our 4th floor room-with ear plugs in! Anyone who subjected themselves to that decibel level would have sustained some hearing damage. Totally ruined the trip for us and we will not be back.The noise did stop promptly at 5 pm." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.21029572836801702, "helpful_class": 0, "review_text": "This is a great hotel for a convention with an outstanding staff. They really know how to run a large event and work hard to please everyone. Extra bars and food stands were added to the lobby due to the many quests. I look forward to having our convention here again next year." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6369112814895941, "helpful_class": 0, "review_text": "nice and large room.close to all the action.comfortable bed.we got in late and check in was easy.we got a nice room.boutique hotel with nice lobby and bar.room was clean and bathroom was spacious.I recommend this hotel." }, { "user_review_posted": 74, "user_total_helpful_votes": 50, "expertise": 0.0031700021769530003, "user_cities_visited": 41, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "We have just finished a six night stay at the Aqua Oasus. The location can't be beaten, and the service from staff on the frint desk is excellent. Jasmine in particular was very helpful every time we asked a question, but evetyone on reception couldn't have been nicer. Breakfast is limited but adequate and you have convenience stores all around you. We would definitely choose to stsy here agsin. Oh but you do need to make use of the free earplugs." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8899233296823651, "helpful_class": 1, "review_text": "This used to be my favorite hotel in vegas. The renovations are nice and the location is convenient, but gambling wise this isn't the spot any more. They removed all of the classic $1 slot and almost every video poker machine and replaced them with phone app slots. The firebet odds at craps is also reduced by 1/2 and the drink service is now also subpar unless you are really close to the bar area." }, { "user_review_posted": 180, "user_total_helpful_votes": 59, "expertise": 0.001480991087081, "user_cities_visited": 91, "review_days": 0.34227820372398604, "helpful_class": 1, "review_text": "This stay was a lark, to see how far the pretention could go, and it went pretty far! The Trump name was on everything, to an almost comical effect. Bathrobes, mouthwash, the nuts in the cash minibar, even the liners of the trash cans....Service people kept coming in and out of the room for one thing or another, which was kind of add. Our room was gorgeous, and had a fully-equipped kitchenette, a TV integrated into the bathroom mirror, and a spectacular view of the Chicago River and Lake Michigan. It was definitely an experience that we won;t have to do again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.712486308871851, "helpful_class": 1, "review_text": "The resort is at a good location for family vacations at Vegas. Reception desk was exceptionally slow. Our rooms were not ready, even at normal check-in time, 4 pm! We had to wait in the lobby for over an hour. We were not contacted as promised when the room was ready. We had to ask the Front Desk ourselves to check that the rooms were ready. Executive management, take note, this is not good for first impression of your resort! Indoor public areas did not appear or smell clean. For 7 nights+ stay, housekeeping will only come once during the middle of your stay. While the Luau was good and entertaining, definitely skip the time-share sales talk (don't believe the luau savings as you'll be wasting hours of your time, waiting around!)." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.8012048192771081, "helpful_class": 1, "review_text": "Great Family Resort off the strip. Great Location, next to Outlet Mall and several restaurants. Nice clean room, comfortable bed, well stocked. Good shuttle service runs every 30 minutes to the Las Vegas Strip. You will not be disappointed if you stay here." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.6341730558598021, "helpful_class": 0, "review_text": "Nice bar but that's about it. Rooms have plugs and cords lying everywhere - very old with little to no extras. Stayed 16 nights and they wouldn't even allow a late checkout without a $75 fee. I suggest saying somewhere else and just visiting for the bar & lobby." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.22289156626506001, "helpful_class": 0, "review_text": "I stayed in Polo tower along with my wife and two kids. This hotel is right on the strip. I booked this hotel as this has kitchenette in it. I was pleasantly surprised when I checked in. Room was good and the kitchen had all the required utensils. My younger kid doesn't eat outside so we cooked our food in the room kitchen.Hotel services were quite prompt and efficient." }, { "user_review_posted": 17, "user_total_helpful_votes": 12, "expertise": 0.0033166527120610002, "user_cities_visited": 77, "review_days": 0.5093099671412921, "helpful_class": 0, "review_text": "Stayed 3 nights at the Intercontinental San Francisco and enjoyed it very much. Staff was amazing and very helpful, room was very large and clean with large bathroom. Great view of the city and harbor. Location was great, close to Union Square, the Bart station, and easy to walk everywhere. I'd stay there anytime I am in SF." }, { "user_review_posted": 13, "user_total_helpful_votes": 20, "expertise": 0.007358745193899001, "user_cities_visited": 11, "review_days": 0.44633077765607804, "helpful_class": 0, "review_text": "We booked the Omni because our son had a Lacrosse tournament at Golden Gate Park. I have to say that after a long day in the field with really bad weather, It was amazing to come back to such a welcoming hotel! We were greeted by name every time and we also had some great recommendations for dining in the area. The hotel was beautiful, the people were kind and the bar downstairs was so relaxing! Loved it and will be back!" }, { "user_review_posted": 63, "user_total_helpful_votes": 15, "expertise": 0.0010455909164940002, "user_cities_visited": 36, "review_days": 0.661555312157721, "helpful_class": 0, "review_text": "To begin with our trip around Thailand we decided to stay here for 3 nights. The bed was so comfy and the room was super clean and very luxurious. Rooftop bar is amazing, food as well. Very close to restaurants and if you don\u2019t like to walk tuk tuk s are very cheap. Staff was friendly even tho we didn\u2019t had much interaction with them. I will recommend" }, { "user_review_posted": 62, "user_total_helpful_votes": 47, "expertise": 0.0035699921339150003, "user_cities_visited": 65, "review_days": 0.016429353778751002, "helpful_class": 2, "review_text": "I stayed for five days visiting some friends. The best things about the hotel, hands down are the location, the beach and breakfast at the hotel restaurant on the beach... (other meals are too pricey.) It is on the far end of Waikiki near Diamond Head, but I loved the walk to downtown Waikiki, about 15 minutes... My room was fine, the balcony made the room, on the smallish side but a comfortable bed (although the sheets were really cheap), and not all that spiff, but totally fine.. There was a lot of construction noise so I should have paid the upgrade fee and stayed ocean-side, it was pretty noisy, but not the hotel's fault of course. The staff was great, very friendly and helpful. The room was pretty clean. The Barefoot cafe on the Beach just past the aquarium has fantastic food, is open three meals a day and is not pricey, cannot recommend this place enough, also recommend that and the coffee at the convenience store at the hotel decent....I would go back. PS if you want to rent a bike, the hotel had no idea where to go, but I recommend Hawaii Bikes in the Queen Kapiolani Hotel, right across from the zoo. Hands down, they have the best bikes....." }, { "user_review_posted": 110, "user_total_helpful_votes": 105, "expertise": 0.0045238883371950004, "user_cities_visited": 115, "review_days": 0.7634173055859801, "helpful_class": 2, "review_text": "I've stayed at this hotel many times in the past during the Oracle Open World conference. I've always loved it. I've written past reviews on it, extolling its virtues.But this time - no. And I'm pissed at them, and an extremely unhappy customer. And they really don't seem to care. They have made the strike going on between them and their workers their customer's problem instead of just theirs, and are still charging $500 per night for the privilege of staying there in what I think are unacceptable conditions.Let's start with the NOISE. We got a very subtle email with a warning that there would be more noise during our stay and they apologized in advance. But they made it sound like it was due to construction. It was not! I could hear no construction noise... but what I could hear from 8am until 10pm were all the strikers downstairs, yelling on bullhorns, beeping whistles, drumming on drums, and screaming \"All Day All Night\" at the top of their lungs. It is incessant and it never stops except at the 10pm deadline, thank God! They put me in a room on the 27th floor, and I was still unable to ever take a nap during the day, even with earplugs put in.Then there are the amenities. They are undergoing construction AND the strike at the same time right now. So there is a very limited choice of restaurants and bars, and they are poorly staffed. Their normal bar downstairs is closed. There is a small pantry market where you can purchase coffee, sandwiches etc. And then there is the extremely expensive View bar on the 39th floor, which is beautiful but also operating in a limited capacity. They close at 11pm, so after the Oracle concert we had to go somewhere else to even have a cocktail. There was no food service while we were there, and the staff was obviously a pick-up staff that made every drink differently every time. And I'm sorry, when I pay $15 for an Old Fashioned, I want a good one! But every one was different depending on who I ordered it from.Then, the housekeeping service is also down to a skeleton staff. They obviously don't know what they're doing quite yet, although they're trying their hardest. The blame is not on them. But they did weird things like they took my pillow that I brought from home because I have a bad neck. Housekeeping gave me money to replace it but - still. Having to go to Target and buy one was not on my to-do list. One day we asked for extra cream, which they gave us, but then the next day they removed all the extra cream we didn't use. ??? I also walked out in the hall and asked for extra coffee for my husband, and the nice guy gave it to me but then was immediately reprimanded in front of me by his supervisor for doing so. And we also saw a poor woman frantically cleaning a room with her two kids in tow. They obviously are having a difficult time finding workers to cross the picket line.I understand they are having problems. I understand the workers are trying their hardest. I feel bad for all those involved. But Marriott should be offering a discount to their clients during this time - this place is not any better than a Comfort Inn I stayed at out in Half Moon Bay right now. And what did we get for our trouble for putting up with this? All they offered us was a measly 5,000 miles on the Marriott Rewards program. 5,000 miles gets me absolutely nothing! A basic hotel room is 25,000 miles for one night at most of the places I looked at.And so, Marriott, you have lost my loyalty and you have lost a customer. I've always booked Open World early so I could make sure I get a room at this hotel, but - no more. Next time I will stay ANYWHERE else that happens to be available. It's great that you treated me well when things were going well for you, and it was worth the price to have that treatment. But to make me pay full price for a half-staffed hotel with people screaming their pain outside all day long was completely unacceptable. And even though I talked to the manager on staff to let you know I wasn't happy with my experience, your measly 5,000 you gave me to make up for it was pretty much a worthless offering on your part. You are losing more than short term revenue when you treat your customers that way. You're losing your long-term loyal customers as well." }, { "user_review_posted": 13, "user_total_helpful_votes": 33, "expertise": 0.012213649750889, "user_cities_visited": 6, "review_days": 0.008762322015334001, "helpful_class": 1, "review_text": "I often am a Motel 6 kinda guy, because if I need to sleep, the inside of my eyelids looks the same no matter where I am, so I don't really get much out of a fancy room. However, for those that like a really nice hotel, and perfect bedding and design and great views and unique shower fixtures... the Westin Seattle is just plain perfection.The pool onsite was heated... and I mean really heated enough that I just walked right into it with zero shock factor. It was almost tepid or lukewarm so that it was pleasantly coolish but nothing even slightly like cold.The restaurant has a name that I wanted to strangle \"Relish\", ugh trendy names aiming for faux kitch... anyway, the breakfast buffet there was simple but perfect again. I don't normally throw around the word perfect in my reviews. The bacon was huge and lean and crisp, the baked Danish pastries were the freshest and flakiest and most elegant possible. All good.Except... But...Don't EVER stay here on a windy night. That's right, avoid this hotel in high wind. It creaks and sways and I spent 20 minutes thinking an overweight couple was \"exercising\" in the room above, as it sounded like a rusty barn door hooked up to a p.a. system. It went on loudly for hours. It made it sound like someone was accessing the door, or in my bathroom. Awful.There ya go. on non windy days, Top notch." }, { "user_review_posted": 18, "user_total_helpful_votes": 14, "expertise": 0.003665698137727, "user_cities_visited": 17, "review_days": 0.45892661555312103, "helpful_class": 1, "review_text": "My wife and daughter and I have been to this Island at least 15 times now and always try and stay a few days in Waikiki. We've stayed in virtually every hotel here. And this is hands-down the best staff, the best bellhop, the quickest valet, and the best customer service/check-in and checkout experience that we've had here.It's perfectly located right next to our favorite Thai restaurant and our favorite ice cream shops. It's a short walk to the beach and even has a pool and sauna.The best thing here though, is the toilets! They have a butt-washing, toilet with a heated seat called a washlet. I have to buy one!When you stay here, try and stay in room 700. It is a sweet suite! Tell them Christafari sent you!" }, { "user_review_posted": 141, "user_total_helpful_votes": 54, "expertise": 0.0017489864095530001, "user_cities_visited": 51, "review_days": 0.07995618838992301, "helpful_class": 0, "review_text": "I'll be the first to say that we started off rocky. We were told our room would be ready for early check in and we were coming from another hotel. We got there and the room wasn't ready... And wasn't for another 3 hours. No one put a rush on the housekeeping for the room. So we had to wander for 3 hours until it was ready.Props to the luggage attendant who was nice enough to keep our food refrigerated while we walked about. He was the most helpful... The front desk personnel, not as much.When we finally got in the room, we were impressed. It was clean and spacious. The bed was comfortable.It is within a quick 5 min (if that) walk to the Monorail which takes you to the strip. The hotel location itself isn't in the best part of the strip but the hotel location seemed secure with plenty of parking.I'd recommend and revisit." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.20372398685651602, "helpful_class": 0, "review_text": "The place was just fine. It was about what we expected for the rate. We appreciated the kitchen and full size refrigerator. The worst thing about this place is out of the control of the property owner/s. The daily garbage trucks were banging around for a half hour in the early morning hours (7:30am-8am). We were hoping it was just once a week, but it was every morning for 30+ minutes. Since we are night owls, we won't stay there again for that reason." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9600219058050381, "helpful_class": 1, "review_text": "Had a beautifull relaxing stay,Noble and Malika were fantastic with their time,information and kindness,so much so we have booked again for Christmas with our lads and partners.Superb beach aswell.Michael and Karen" }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 16, "review_days": 0.457831325301204, "helpful_class": 0, "review_text": "Great location (tucked away -neighborhood setting), perfect breakfast, excellent service and savory coffee \u2615\ufe0f, would definitely stay here again.Restaurants of all price points within a 5 minute walk. Close to the airport (DCA) - $15 Lyft ride, about an 8 min walk to Capitol Hill and 20-25 min walk to the rest of the museums.We did about 25k-30k steps per day so bring your walking shoes. Lots of food trucks near the museums, beware of food vendors with no prices, price varies with every customer or how busy they are.Bring a water bottle to refill and fruits to eat in between museum visits. We brought fruits, granola bars and trail mix. Since breakfast was offer at Capitol Hill Hotel, we only spent on lunch and dinner (about $100 per day for a family of 4).Don't forget your sunscreen .Enjoy D.C." }, { "user_review_posted": 32, "user_total_helpful_votes": 12, "expertise": 0.0017102504689390002, "user_cities_visited": 96, "review_days": 0.129244249726177, "helpful_class": 0, "review_text": "Since I'm usually a budget traveler I can't really compare this hotel to others in the same price class. However, for three backpackers who'd spent the last week on the road, mostly camping, this was amazing! We didn't think about the tax that's not included in the original price so it was a bit more expensive than we'd planned, but it was worth it. The beds were extremely comfortable and the room was great. We especially appreciated the fact that we were able to cook our own food. The staff is friendly but not extraordinary. No breakfast included, but a lot of free activities throughout the day. The location is great, right next to the strip. Extra plus was the rooftop pool and bar area!" }, { "user_review_posted": 24, "user_total_helpful_votes": 11, "expertise": 0.002114825848688, "user_cities_visited": 24, "review_days": 0.9572836801752461, "helpful_class": 0, "review_text": "Dubai is always amazing to visit. This hotel was everything we were hoping for and then some more! the food was delicious the lobby area restaurant always had fresh pastries and great coffee. The staff is very knowledgable and courteous. Room service was impeccable the beach and pool were amazing, the pool was heated exactly to the right temp. The beach was nice and clean. The Sheesha lounge on the beach was an added bonus" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 43, "review_days": 0.037787513691128004, "helpful_class": 1, "review_text": "My husband and I spend 13 days in Waikiki last May (2014) for our wedding and stayed at the Reef Towers in an Oceanfront Room. All I can say is \"WOW\". Everything was absolutely perfect from the moment we arrived to the hotel to the minute we painstakely said goodbye.Almost our entire family stayed here with us and staff helped my mom book their rooms so that they were all on the same floor.The housekeeping staff were extremely helpful as well. I called two nights before our wedding to have my dress steamed - I must add that I called pretty late as well! - and before I knew it, someone was up to our room and whisked my dress away. By the time we arrived back in the room after our rehearsal dinner at the Shorebird the next night, it was hanging in perfect condition back in the closet.Every morning, we ate at the Kani Ka Pila Grill for breakfast. We still miss our pancake breakfast special from there! The wait staff was so kind and friendly and the coconut syrup - to die for!I cannot say enough great things about this hotel. We can't wait to get back next year and sip on a coconut latte from Starbucks on our lanai :)" }, { "user_review_posted": 22, "user_total_helpful_votes": 10, "expertise": 0.0020964360587000003, "user_cities_visited": 14, "review_days": 0.46933187294633005, "helpful_class": 0, "review_text": "The Edgewater is in a good location on the sea/bay front in Seattle. Rooms with a sea view are a must for spectacular views The rooms are spacious with plenty of storage and well sized bathroom. the lounge is very pleasant and one can sit overlooking the sea. The various chocolate candies at the side of the bed are very tempting but pricey especially when tax is added and a 10% service charge which I believe is uncalled for.It's not too much of a walk into the city and Pike Place market is easily reached. The hotel does lay on transport into the city if so desired.I would certainly recommend this hotel to any Seattle visitor." }, { "user_review_posted": 99, "user_total_helpful_votes": 52, "expertise": 0.002439712138487, "user_cities_visited": 52, "review_days": 0.38937568455640703, "helpful_class": 0, "review_text": "The hotel is situated beside the Emporium Mall on Soi 24, a very busy street, leading off Sukhumvit Road. It is a short walk from Phrom Phong skytrain station.Although we are not staying at this hotel, which recently opened, we decided to have a look at the rooms and the facilities. We are, as we have done many times, staying at Adelphi Grande, another Compass hotel quite close to Phrom Phong.We wanted to see what this hotel is like and a member of the reception staff showed us the various room types. They are all nicely furnished, with large windows overlooking the urban metropolis. The hotel is beside the Emporium Mall, so I fear that the rooms facing this will have restricted views.The double and twin rooms were quite spacious, but not the largest we have stayed in. There is course a minibar in these rooms. This is full of overpriced products with no room in the refrigerator for anything else. In the family suite, however, there is a small kitchen area and a large freezer / refrigerator, as there is at Adelphi. In the food hall on the top floor of Emporium, they sell the most delicious cakes and fruit salads, which I sometimes like to enjoy with a cup of tea, in the peace and quiet of my hotel room. Having things like fresh milk or a bottle of wine in the room is difficult without a refrigerator.Sadly, the family suits are only furnished with a double bed. It would be nice if the management considered furnishing one or two with twin beds.At present the upper floors of the hotel are not completed, but when they are, there will be club-class rooms, a night club and a rooftop bar.The next day, we had dinner in the hotel restaurant on the seventh floor. It is divided into two sections, Prime and Prime +. We sat in the latter which is quite spacious with lovely marble top tables and comfortable seating. The menu in this section of the restaurant consists almost entirely of western dishes, especially meat. We wanted Thai food, so they brought us the menu from Prime, which offers a mixture of Asian and Western food, including fish and vegetable dishes.We ordered several dishes to share, which is the normal in Thailand. We had Tom Yam Goong, the spicy prawn soup; Phad Kra Prao Kai Khai Daw, stir-fried minced chicken with garlic, basil, chilies and served with fried eggs; Phad Phak, stir-fried vegetables. This was served with steamed rice.For dessert, we had frozen yogurt with wild berries and an espresso. To drink we had a glass of Chardonnay and water.We were asked how spicy we liked the food and it was exactly as we wanted, normal Thai. Apart from one of the fried eggs being a little overcooked, the food was nicely prepared. The service was excellent, apart from a couple of small hitches, which I put down to teething problems, since it has only recently opened.The bill came to just under THB 1.700 - $ 48.The \u201cbackground music\u201d was nice but too loud; more like listening to a concert.This could be one of the better hotels in Bangkok when it is fully completed and all the facilities are available." }, { "user_review_posted": 17, "user_total_helpful_votes": 4, "expertise": 0.0010319917440660001, "user_cities_visited": 30, "review_days": 0.39978094194961605, "helpful_class": 0, "review_text": "This hotel is walking distance to Union Square Station, which is perfect if you're traveling by train at any point, like we did, up to New York from DC. The hotel was affordable and the beds very comfy. They serve a great breakfast.The hotel is close to a bus stop for \"The Circulator\" bus for convenient travel around the gorgeous city of DC visiting all of the sites.We'd definitely stay here again." }, { "user_review_posted": 195, "user_total_helpful_votes": 102, "expertise": 0.0024291497975700003, "user_cities_visited": 97, "review_days": 0.23165388828039402, "helpful_class": 0, "review_text": "It's convenient for us to stay here because of work but let me tell you, if you're coming to Seattle for a vacation- avoid this place. The food is bad, the rooms aren't updated, the shower is drippy and it's more of a vacation to CHECK OUT than check in." }, { "user_review_posted": 37, "user_total_helpful_votes": 27, "expertise": 0.003432429450304, "user_cities_visited": 33, "review_days": 0.7108433734939751, "helpful_class": 0, "review_text": "Stayed three nights. The staff was very friendly, checking us in early, collecting packages that were shipped to us, making reservations on their downtown shuttle, holding items for us behind the front desk, and checking us out late when our brunch date was delayed.The breakfast in the morning is nice to have - loved the \"strata\" on the first day but we did not see it on the following days. It would be nice if there was a cut-up fruit option at breakfast. Nice big room and balcony seating for breakfast.Shuttle to the downtown area was key - we did not have a car. Note that traffic in downtown is TERRIBLE anytime after 3:30 on a weekday. We spent a great deal of time waiting for a shuttle one afternoon, but realized that it was not the shuttle driver's fault. Shuttle in the morning is good - then hike out of downtown and take Lyft back in the afternoon if possible. Better yet to avoid auto travel completely between 3 and 7pm.Room was clean, spacious, comfy, and quiet. Good selection of movies in the room. Computer and printer downstairs to print your boarding passes. We will come back!" }, { "user_review_posted": 142, "user_total_helpful_votes": 89, "expertise": 0.0029325239753640003, "user_cities_visited": 85, "review_days": 0.761774370208105, "helpful_class": 0, "review_text": "I stayed in a room with a King bed for 2 nights during a business trip. The room was large, luxurious and very quiet -- I could not hear any noise from the busy street below or from the hallway. The marble bathroom is large and had both a stall shower and a separate bathtub. The bed was comfortable and I slept well. I also appreciated the extra touches -- water bottles throughout the room, thick bathrobes, plentiful toiletries and chocolates delivered with the nightly turn down. My only complaint was the lack of power outlets near the work desk.The service is friendly and excellent. My computer mouse was not working well when I tried to use it directly on the work desk, so I re-purposed a room service menu as a mouse pad. When the maid who came to do the turn down service noticed this, she replaced the menu with a real mouse pad. Now that's service!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.31653888280394304, "helpful_class": 1, "review_text": "The location is near to the BTS and convenient. The hotel room is tidy and clean, but it is quite small. The bathtub is very big but the water go very slow, so we cannot enjoy it. The customer service help us to book massage, but they booked at a wrong date. There are heavy rain in one night, so we got on taxi to go back to hotel, we want to ask for the hotel address but no one answered to the hotline. After we got back to the hotel, we told the front task helper but they are rude to me and say \"because there are many people call to the hotline\", and no apologize. In addition, since we booked in 3 people and pay for 3 people, but all the stuff have 2 only, even the towel and cup. We asked the room service for many time to get one more set of commodities. The hotel fee is not cheap but the service is quite bad, we do not recommended this hotel at all." }, { "user_review_posted": 7, "user_total_helpful_votes": 13, "expertise": 0.008905912580192, "user_cities_visited": 5, "review_days": 0.84446878422782, "helpful_class": 1, "review_text": "Bangkok info. SolitaireTop hotel in top location.Very nice hotel tucked away from the traffic in the most ideal location in Bangkok - Sukhumvit 11.Requested a quiet room and was upgraded to a superb spacious peaceful corner room on the 9th floor of the 16 storey building. Massive comfortable bed. Huge bathroom with a shower and a big TV.Breakfast was great. Plenty of choice including cereals, fresh fruit, patisserie, juices, and egg station making whatever type of egg preference you have.Always service with a smile. Nothing is too much trouble. Special mention to Sanruetai, Chakrit and the rest of the team in the restaurant at breakfast who really looked after our specific halal dietary requirement. They're an asset to the hotel company and worthy of praise and recognition.Beautiful swimming pool with a built-in jacuzzi, at the ground level. Towels are available there.10-15min walk to BTS sky train (metro), and mosques also within 10 to 15 minutes walk.Concierge most helpful in providing useful information and tips about places to go in Bangkok and best way to get there. Taxis are always available outside the hotel at very reasonable price.There are so many facilities within the vicinity of the hotel. Restaurants, including a number of halal Indian all within a few\u00a0 minutes walk, 7 eleven, chemists, and huge modern shopping mall called Terminal 21, so called because it's designed like an airport. The famous Patunam market and the Platinum mall directly opposite it, is about 30 minutes taxi ride away.It takes around 45 mins from the airport to the hotel but that's with the traffic. A standard taxi charge to or from BKK airport is 500 baht (around \u00a312) including the tolls. I prebooked it from England using Travel Republic and that cost me \u00a334 return.I will definitely return to this hotel because it ticks every single box.Thank you Solitaire for making our stay most comfortable and enjoyable." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 33, "review_days": 0.20208105147864103, "helpful_class": 0, "review_text": "My best friend (and travel buddy) and I spent New Year's Eve and weekend in Chicago. It was our first trip to the city, and this hotel couldn't have been more perfect! The historic building is beautiful, wonderfully remodeled with a few historic items left. At check-in, they graciously offered us a larger room with two queen beds even though our online booking showed a room with a king bed. The room was HUGE, with extremely comfortable beds, plenty of space to spread out, and a large bathroom! Breakfast (FREE!) each morning consisted of the staples: oatmeal, fruit, bagels & pastries, waffles, boiled eggs, yogurt, juice, and coffee, with a few variations each day, such as scrambled eggs, biscuits with gravy, roasted potatoes, etc. It kept us going until well after noon each day. We were comfortable walking all over the downtown loop area, Magnificent Mile, Millenium Park, and even made the hike out to Navy Pier and Lincoln Park / Zoo from the hotel, despite the chilly temps. The staff and management were extremely attentive, friendly, and helpful. I will definitely stay here again and recommend it to everyone I know!" }, { "user_review_posted": 23, "user_total_helpful_votes": 23, "expertise": 0.004744565817058, "user_cities_visited": 13, "review_days": 0.7223439211391011, "helpful_class": 0, "review_text": "The hotel is in a great location, right to china town, union square and left to the ferry building. Pyramid great landmark for the way back.Rooms are clean, refillable water bottles great idea. Coffe, snacks and cans of pop a treat, didn't manage wine at 5 unfortunately.Friendly helpful staff." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.387732749178532, "helpful_class": 2, "review_text": "Woke up of Sewer-smell, housekeeping forgot dirty cloth on my new clothes, No good, expensive food at the lobby bar, lousy service. And our friends got alot of things stolen!! The security didn't beltene Anthony and laughed. No good." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.13143483023001, "helpful_class": 1, "review_text": "I'm not going to bash anyone just going to be fair and honest....ok, location was great,breakfast could have been better, i like hot breakfast in the morning not cold,the view and the beach was super since i had ocean front view.Very good waking up early in the morning feeling very good and smelling the fresh sea air blowing thru my window every morning...priceless :),The first day my room wasn't that clean,but after i complain about it no problem afterwards during my stay..so folks if you see a problem say something these people are not mind readers.Other than that my stay was very pleasant i would come back to the same hotel even thou i think parking should have been free plus the extra charge for the amenities should have been fair cause i didn't use there internet and the extra things they charge for i only watch some tv not alot since i was on vacation but they charge me anyway thats what i meant for not fair.Beautiful island,people,beach,views,food,thats what makes this vacation worthwhile even thou again they charge too much for something that should've been free.I hope this review help those going on there next vacation ALOOOOHA!:) PEACE be with you all" }, { "user_review_posted": 69, "user_total_helpful_votes": 27, "expertise": 0.0017894065214990001, "user_cities_visited": 35, "review_days": 0.012048192771084001, "helpful_class": 0, "review_text": "This hotel is very well located in Waikiki very close to beach and many dining and shopping amenities there is no pool and the parking is very limited and expensive 25.00 a night but it is standard at most properties in the area the hotel staff are excellent and the rooms are very large with a coffee machine microwave small fridge and a safe for valuables a nice sized balcony and efficent and quiet air conditioner large flat screen tv and a playstation 3 to watch the free and good selection of movies and games the 15.00 a day resort charge is fairly standard and usually i feel i get nothing for it but with the newspaper lobby coffee, beach towels and chairs great selection of movies free shuttle pass and other small perks and wifi which is really only accessable in the lobby, I was not able to connect in my room you feel like you get some value for the daily fee. The only downside is the noise which realistically the hotel cannot do anything about but they do provide earplugs in the room if you are a late riser on the street side there is the garbage trucks that service the area starting at 6:45 some mornings after the first morning i realized I did not have to set an alarm so they were my wakeup call hey your in a large city there will be noise get up early and enjoy if not go back to bed after they are done on the rear of the building it is a very large group of noisy birds in the morning and early evening once again paradise has its drawbacks.There is a store on site and across the street and a sports bar in case you want stay close to home. I usually stay at much fancier hotels but this place for the money was perfect." }, { "user_review_posted": 30, "user_total_helpful_votes": 32, "expertise": 0.005068226120857, "user_cities_visited": 47, "review_days": 0.262869660460021, "helpful_class": 1, "review_text": "This hotel had everything a person could ask for,Very friendly staff, great restaurant selection, amazing pool and ambience, places to relax, helpful concierge, and the list goes on and on.What made our trip was traveling with a baby for the first time and they went to great lengths to arrange a kettle, crib, and microwave with me just mentioning we are coming with a baby.They helped us every time with the stroller up and down the stairs, without asking.I have never spent this much time at any hotel on any trip , and I loved every minute of it!!" }, { "user_review_posted": 431, "user_total_helpful_votes": 217, "expertise": 0.0023340099581350003, "user_cities_visited": 251, "review_days": 0.060240963855421006, "helpful_class": 1, "review_text": "I've stayed at The Platinum many times, but had not been back in two years. It was worth the wait. Carpets and interiors have been refreshed. A conscious focus on customer service is apparent, distinguishing The Platinum from being just a nice property to a great property. Requested early check in in advance because of a Well-Spa appointment in mid-afternoon and was happily accommodated. Had asked for a Princess upgrade with sunrise view and a flower vase-- all warmly granted without a fuss. Parking valet greeted me by name, who I had not seen in two years!Well Spa is always a relaxing retreat, although I admit the 80 minute deep tissue treatment was definitely intense! Breakfast at Kilowatt was well prepared, reasonably price and professionally served.Rooms are large, quiet and comfortable. Large spa tub is a treat. Full kitchen is grand, although it is not stocked with pots and pans for cooking.The Platinum continues to be my preferred hotel in Las Vegas, particularly for the value as a smoke-free, gaming-free property.The Platinum continues to be my" }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.378970427163198, "helpful_class": 0, "review_text": "Stayed here four times and I'm never disappointed. The staff will bend over backwards to satisfy your concerns, especially the concierge, doormen and bellhops. The place is somewhat off the beaten path, so one can take refuge from the chaotic energy of the Kao San Road party zone. The pool and spa is a private little oasis to enjoy. Overall, the experience is world class and we will always return." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.48247535596933105, "helpful_class": 0, "review_text": "I stayed at the Marlin with my wife in May, and we could not have been happier with our experience. The hotel is right in the middle of everything. Walking distance to all the restaurants and shops on our to list. The hotel itself is was a phenomenal surprise. It was a last minute booking, and the hotel is more like a luxury property than the normal beach hotel. The rooms were stylish, clean, and had great amenities like a robe, beach towels, etc. A lot of little details that made the experience enjoyable. Updated bathrooms, with rain shower, and high grade soaps.The staff was very friendly, and the breakfast every morning got us out of bed, and onto our day. We also had dinner at the Italian restaurant downstairs. Some of the best Italian dishes I have had in Miami on many visits. I will definitely be visiting the Marlin again on our next trip to Miami. Already missing the morning walks to the beach..........." }, { "user_review_posted": 143, "user_total_helpful_votes": 58, "expertise": 0.0018587833880780002, "user_cities_visited": 60, "review_days": 0.306133625410733, "helpful_class": 0, "review_text": "This is a 'try hard' hotel, great staff, great extras, but our standard room was tiny, with a small double bed, noisy air conditioner fitted into the window and an ensuite so tiny you would have to reverse into it! Kuhio street is super noisy so it should have double glazing but it didn't. Our room was so small that with both suitcases open, we couldn't get out of the door. Having stayed in another hotel right on the beach for less than we paid here. Alas, it was a late booking for a popular weekend so our preferred alternative was full. But if you plan ahead, you should be able to find better value for money." }, { "user_review_posted": 151, "user_total_helpful_votes": 83, "expertise": 0.0025582511821220003, "user_cities_visited": 376, "review_days": 0.19715224534501602, "helpful_class": 1, "review_text": "We had a lovely corner room on the 10th floor with nice, if somewhat occluded, views of the bay and straight down California to the \"relit\" Bay Lights. It is conveniently located for concerts in Grace Cathedral or Masonic Auditorium. Easy connection to Market Street and the Ferry Building via the California Cable Car. Also fairly close (two blocks north to Clay and Taylor) to the Number 1, California Muni for making connections on Van Ness or Market Street. Staff was friendly and efficient. However, it seemed as if they were a bit understaffed when we checked in. There was no doorman, only one bellman who did double duty as the valet parker. The bed was quite comfortable and the room quiet. The bathroom was a bit awkward with marble tile on the floor that was VERY slippery when your feet were wet from the shower. The marble flooring in the shower was even more slippery. A very pretty bathroom. The living room was quite spacious with a dining table and a work station. A real refrigerator instead of an honor bar was a welcome change from other hotels. Room service was quick and tasty. Although being served French fries with an omelet was a bit strange. Very close (Half-a-block west) to one of our favorite SF restaurants, the Osso Steakhouse." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.8975903614457831, "helpful_class": 0, "review_text": "Pros - Rooms are good. Front desk staff is kind. Location is close to the beach. Dominos right on the ground floor.Cons - Breakfast area is infested with sick-looking pigeons. Elevators are old and take forever." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.38937568455640703, "helpful_class": 0, "review_text": "We have stayed at The Talbot several times and have never been disappointed. Our room on the 16th floor was spacious with a refrigerator, coffee maker, double sink , love seat and comfy chair. The waiters in the restaurant were most pleasant and accommodating. We especially enjoyed sitting in front of one of the two lobby fireplaces visiting with our friends and even being served lunch there.We understand a total remodel will be undertaken in January. While it may not be on the quaint European style we have grown to love, I'm sure the service will remain the same.Chicago at Christmas time is beautiful but weather can be \"iffy\". This time our flight back to St. Louis was cancelled with nothing available until the next day. Once we arrived at the airport to finally catch our return flight I realized I had left my wallet with my drivers license and my jewelry case on the wall safe. Calling the hotel in a panic, Tim, the chief concierge, volunteered to retrieve everything and cab it out to the airport even though it meant interrupting his regular duties. A service for which we were so grateful!!!" }, { "user_review_posted": 26, "user_total_helpful_votes": 15, "expertise": 0.002690567735254, "user_cities_visited": 188, "review_days": 0.348849945235487, "helpful_class": 0, "review_text": "Parc55 would be one of the best hotels we have stayed in for a very long time.It was cheap, clean, quiet and staff very efficient and friendly.One of the real bonuses I loved was that you could pre-check in and select the room you wanted and which floor, etc as it is a Hilton hotel. I never knew you could do this with Hilton hotels! What a great idea and I will book more Hilton hotels when we travel again if this is what they offer.The room was on the 32nd floor (which I could select myself!) and had a city view. The room was very clean and quiet with all the essential toiletries, etc and the bed was HUGE!It was much cheaper than any other hotels in San Franciso bay area for what you got and offered so much more than the other hotels. We would highly recommend this hotel and will definitely stay here whenever we are back in San Francisco." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.33734939759036103, "helpful_class": 0, "review_text": "This hotel is simply the best. The spa facilities, the dining arrangements and the accommodation were outstanding but the essential ingredient that sets this hotel apart is the quality of the staff - they were quite brilliant. They turned what was already a fantastic vacation into a perfect vacationI will be returning to Washington and for a certainty I will be staying at the Mandarin." }, { "user_review_posted": 44, "user_total_helpful_votes": 83, "expertise": 0.009047776674390001, "user_cities_visited": 14, "review_days": 0.69934282584885, "helpful_class": 1, "review_text": "The hotel location is very good -- close to the wharf, but not so close that it is noisy. The rooms are quite small, though. There were renovations the week we were there, but the hotel offered a continental breakfast for several of the days. The furnishings are very modern, and the hotel is really clean. The attached Italian restaurant is very good. Parking is expensive ($58+ per night)." }, { "user_review_posted": 10, "user_total_helpful_votes": 13, "expertise": 0.006201037184155001, "user_cities_visited": 6, "review_days": 0.6845564074479731, "helpful_class": 0, "review_text": "Great hotel, great location, and top notch service! From the bellman to the front desk staff to the beach attendants, everyone was super friendly, helpful, and accommodating. The room and view were spectacular, and the lobby restaurants was one of the best Greek dining experiences that I've ever had - it was tremendous! Highly recommended!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 9, "review_days": 0.209748083242059, "helpful_class": 0, "review_text": "Stayed at Nikko for two nights with friends. It was great. Rooms are clean and luxurious. It's very well located at downtown SF. Friendly and helpful staff. don't miss the chance to go have dinner at Lori's (500 Sutter St) it's right around the corner." }, { "user_review_posted": 35, "user_total_helpful_votes": 20, "expertise": 0.002663892435491, "user_cities_visited": 18, "review_days": 0.570098576122672, "helpful_class": 0, "review_text": "This is a 4 star classic hotel. We stayed in a Deluxe Premier room which was very spacious. The Daily Grill Restaurant had great food and was reasonably priced. There is a small gym onsite and an outdoor pool. Staff were friendly and helpful. Wifi is complimentary. Can't fault the location as it is right in Union Square so close to shopping and public transport." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9901423877327491, "helpful_class": 0, "review_text": "We reserved a room for 4 people (2 adults and 2 kids), but when we showed up they wouldn\u2019t honor our reservation. Instead, they charged us $50 a night extra for a cheap twin air mattress, and we still had to sleep 3 in a queen bed. We were put in the handicap accessible room where the drawers were broken, the shelf in the bathroom was broken, and there was no closet. Icing on the cake: they were rude to our kids." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.301204819277108, "helpful_class": 0, "review_text": "This was a quick overnight stay for a business meeting: late arrival from Chicago followed by an early morning meeting. Staff was very understanding about late arrival and processed me into a room very quickly. The room was comfortable and well appointed. Simple and functional. Staff were helpful at getting checked out and into a cab in record time." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 89, "review_days": 0.7672508214676891, "helpful_class": 0, "review_text": "On day 5 of 7. Staff have been mostly super nice but my room didnt get serviced for the first two days and the mini bar hasnt been properly restocked at all. The power outlet in the bathroom doesnt work with either my own or the provided hair dryer which makes things tricky in the morning and I've had no feedback about that since i reported it two days ago. I only found out tonight that room service existed from the restaurant next door which would have been helpful information from the beginning but there was no information provided until i heard someone else mention it at reception. All that said i dont find the room as small as what others have mentioned, the bed is super comfy, the noise not noteworthy and the whole vibe very pleasant. The room was spotlessly clean, the location was spectacularly central and the afternoon happy hour is a nice touch. Tea/coffee making facilities in the room would have been great. I'd stay again and would recommend it." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 3, "review_days": 0.508762322015334, "helpful_class": 0, "review_text": "This rating is for the hotel as a whole:The check in was wonderful! Greg brought us in on Friday morning at 10am when the check in is usually 4pm. It was the day of my birthday so we were ecstatic to be in our room nearly right after we walked in. They treated us to 2 little boxes of chocolate truffles.The room was clean, sometimes our room was fixed up and replenished twice in one day, which was impressive to me. Those crackers were fantastic especially with our coffee. There was only one coffee but we shared ;) Plenty of room to hang up clothes. The towels were always fresh and we had more than we needed.The lobby was constantly busy. The food across the way at the Keystone for dinner was exceptional! On the way out, The Grove nearby was very high quality brunch that the locals go to and was recommended by the assistant manager Kate. She was friendly and helpful checking us out.The only complaint I had was that the upstairs View restaurant would not take any reservations from anyone, guests included, which seems unfortunate with the very high price for the room per night. Even if it was reserved for guests on just one part of the restaurant would bring them more loyal customers.The lady manager did not acknowledge my boyfriend and I as we waited for the back half of the restaurant to open up around 4:45 since the bar was all filled up on Sunday afternoon. Having worked in a Marriott restaurant in Orange County, I was very disappointed with the lack of eye contact, non-friendly demeanor by all 4-5 staff we came in contact with for the hour we were visiting, but mostly upset by the snooty-like body language from the manager. There's no excuse for not taking a few seconds to greet your guests, and check in to see what they can do to make everyone feel welcome. She was on her phone and walking around with no plates being picked up or helping her staff practically.The view was indeed beautiful and we decided to take our dinner reservations elsewhere, at a fun little local restaurant for live trio jazz music called Black Cat (sketchy area).Within the 4 day, 3 nights, we visited the Fisherman's Wharf, had brunch at Surisan, took a boat around Alcatraz from Pier 33, hiked down to Marshall's Beach to photograph epic photos of the Golden Gate Bridge in Presidio, had brunch at Hog & Rocks, hung out with the thousands of locals at Dolores Park, soaked in the Sunday Street Festival on Mission St, appreciated art murals on Clarion Alley-super fun!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.518619934282584, "helpful_class": 0, "review_text": "We loved our stay at this beautiful modern hotel. The room so lovely and the beds were super comfy. Great location, close to Fisherman's Wharf and other \"must-see\" attractions. Good service, the staff were so friendly and very helpful. Valet parking was excellent. I would recommend this hotel if you're staying in San Francisco, it's the best choice!!!! We will be back." }, { "user_review_posted": 16, "user_total_helpful_votes": 3, "expertise": 0.000799955864504, "user_cities_visited": 12, "review_days": 0.157174151150054, "helpful_class": 0, "review_text": "Stayed at Outrigger at travel agent's recommendation. Great choice for first time visiting Hawaiian Islands. Just as we imagined a Hawaiian hotel would look like. Check in quick and easy with an upgrade to garden pool view from city view. Room spacious. King bed very comfortable. A little bit after checking in chocolate covered strawberries and champagne delivered to us and island cookies from our travel agent and hotel. View of Diamond Head from hotel. Shorebird great buffet breakfast for 15.00! Other restaurant pricy and not great. Nice shops and a Starbucks which opens very early! Beach not large. Bar by pool served great sandwiches and drinks and not too pricy. Great location; not a high traffic hotel like others down the road but across the street from shopping and restaurants. All in all was a great few days in Oahu and would highly recommend the Outrigger Reef." }, { "user_review_posted": 26, "user_total_helpful_votes": 3, "expertise": 0.00044984255510500005, "user_cities_visited": 19, "review_days": 0.7820372398685651, "helpful_class": 0, "review_text": "We spent three days in the hotel and it was overpriced for what they offered. There were no amenities and no refrigerator or microwave in the room. There was only one chair for two people. The shower didn't have any hand bars to help seniors or handicap individuals." }, { "user_review_posted": 21, "user_total_helpful_votes": 37, "expertise": 0.008443540717622001, "user_cities_visited": 139, "review_days": 0.582694414019715, "helpful_class": 0, "review_text": "Great service and facilities as you would expect.Could not fault it.Easy access to anything you would want to do in Honolulu.Highly recommend. Friendly and helpful staff made the stay very enjoyable." }, { "user_review_posted": 7, "user_total_helpful_votes": 31, "expertise": 0.021389952869595, "user_cities_visited": 6, "review_days": 0.836801752464403, "helpful_class": 3, "review_text": "I recently visited the Cosmopolitan. What happened to me is not something anyone would EXPECT from such a HIGH END resort/casino.My WARNING to all guest please leave NOTHING behind,the house keeping staff is very dishonest.I left a bracelet of mines behind on the ironing board did not realize I was not wearing the bracelet until I was at the airport.I called the hotel ASSUMING that house keeping would just return it to the lost and found department.I'm not sure what type of employees the Cosmpolitan hires or what the company VALUES or MORALES are.I have been calling everyone from Guest Services to the Lost and found department.I am super confused as to why the people who had access to the room after I left have not been questioned and demanded to return my PERSONAL belonging.I even offered to PAY for the return of the bracelet asked they request the person to just drop it in the lost and found department.BASED OF THIS EXPERIENCE ALONE I WILL NEVER STAY AT THIS RESORT AGAIN AND I ENCOURAGE EVERY AND ANY ONE ELSE.RECONSIDER YOUR OPTIONS BEFORE STAYING HERE OR BRING NOTHING OF VALUE WITH YOU." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.906900328587075, "helpful_class": 0, "review_text": "This was the worst place I have ever visited. Nice looking elegant small room hotel. No pool.No Refrigerator. Tub paint peeling. Big Orange NASTY stains on Mattress! I will never go here AGAIN. Overcharged!!!Was told my room was $397 had a charge for $473.20 then the next day a $200 hold I was never told! Terrible experience. Was offered points to compensate the bad experience. Bad service.Room and Bathroom was small!! As much money as they charge this should of been a great place. The mattress did it for me!!!!!! Disgusting to the max. There wasn\u2019t anything great about the OVERALL place besides the lobby and bar! The walking distance to the taste was great that\u2019s all. Such a HUGE disappointment for me to spend my Birthday weekend in this CRAP!! Terrible!! Don\u2019t wast your time!!!!!" }, { "user_review_posted": 119, "user_total_helpful_votes": 47, "expertise": 0.0018071445724930002, "user_cities_visited": 46, "review_days": 0.34446878422782, "helpful_class": 1, "review_text": "My wife and I had an amazing time at Park Shore Waikiki. Right from the get-go, during the booking process, I had made a mistake and accidentally ended up making the whole thing a lot harder on myself.The staff at Park Shore Waikiki were more than happy to help. The whole thing got cleared up very quickly and with minimal fuss.The hotel itself has an amazing location overlooking both the ocean and an unobstructed view to Diamond Head. I took so many amazing sunrise/sunset photos from just the balcony alone!Any hotel situated on the waterfront in Waikiki has been there for a while, but due to recent renovations our rooms were very clean and modern.Overall, we were very happy with the price, location, service, and overall quality of our stay at this hotel. If we ever make our way over to Honolulu again (which we hope to do), we will definitely be staying here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 90, "review_days": 0.9277108433734941, "helpful_class": 0, "review_text": "Nothing much has changed since the brand switched to WA. Service is still good, and the suite was fine.I'd hoped for some new contemporary decor. I do wish that they'd get rid of tiny toiletries, for the sake of sustainability." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.835706462212486, "helpful_class": 0, "review_text": "Don't stay here. Got food poisoning from ordering room service. This caused my friend and I to be sick for the rest of our vacation. We told the hotel we did not feel good from it, they didn't charge us for the meal but did nothing else to accommodate. HORRIBLE hospitality. I will never stay at a Grand Hyatt again. They need an inspection from the food health and safety department." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.805585980284775, "helpful_class": 1, "review_text": "Short and sweet, everyone from the housekeepers to the managers was a delight to be around. We were made to feel very welcome and comfortable. All the restaurants are good as well. Highly recommended." }, { "user_review_posted": 95, "user_total_helpful_votes": 88, "expertise": 0.004386836007595, "user_cities_visited": 155, "review_days": 0.116648411829134, "helpful_class": 1, "review_text": "Thin walls+neighbors=very annoyingI mainly booked this hotel because the windows open and the hotel decor. The check-in is easy and the staff very polite. The bohemian lobby makes anyone feel welcome, but the service adds an air of class. My first turn-off was the elevator. I have been trapped in one before, so if it seems like it could break down any moment, I will not be in it. Also given that it only has room for 4 with no luggage, I would not want to be on a high floor, waiting for that box to come fetch me, knowing that it could be full anytime.Lower floor, stairs, fine. The room is nice, basic, but nice. Small, but not too small..though for the price it's tough to swallow.Here's the deal breaker for someone like me: I came back to the hotel at a party-flavored hour and felt very self-conscious of even flushing the toilet because I knew my neighbors would hear it and it would be loud. My neighbors were not as considerate and with the paper walls I heard every sneeze, every word, every nose blow, every repeated kid whine.Location: didn't love it. The walk to Whole Foods was pee scented..as so much of SF is and visually unappealing and the WF of the hood is the most unpleasant store I have been in. My point with this is: \"WF near by\" is not a perk in this case.If this hotel had a special deal on rooms I might consider staying here again because it was clean, the service is very good and the windows open, but for more than $250/ night, I expect to not hear my neighbors combing their hair." }, { "user_review_posted": 20, "user_total_helpful_votes": 6, "expertise": 0.0013461326271650002, "user_cities_visited": 7, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "first impressions means lot after a long haul flight to a new city and we were given a first class reception. Very professional staff, comfortable room with a coffee maker for the early morning starts to explore a fantastic city. Swimming pool and gym excellent. The best restaurant we experienced was the Hotel's Blue Duck" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.353231106243154, "helpful_class": 0, "review_text": "Our stay has always been great at Park Central, never any issues or problemsSara has provided us exceptional service every time! Very friendly, very professional and accommodating! Will always come back here, look for Sara!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.623767798466593, "helpful_class": 1, "review_text": "Courtney was the person that greeted me at the desk. She had the biggest most inviting smile. She was professional, courteous, caring, and kind. She upgraded my room the night I stayed (2.6.18). Talk about going the extra mile! she is an asset to the Club Quarters Hotel and experience." }, { "user_review_posted": 13, "user_total_helpful_votes": 10, "expertise": 0.0036242032269830004, "user_cities_visited": 8, "review_days": 0.071741511500547, "helpful_class": 1, "review_text": "We stayed here in sept 2014 on a 3 week California trip.Whilst the overall appeal of the hotel is in its character, it actually just feels dated. Rooms are small, cramped and hot (fan was ineffective), and we couldn't open the window as the 'quiet room' we requested was above a bar entrance on the front.We felt Reception staff were uninterested overall, more happy to play on his phone than provide advice on a local breakfast recommendation, or help with rules on parking on the street outside hotel. Not what we'd come to expect from American service in other excellent hotels on our trip.Location is good though for access to dockside, and 10/15min walk to Chinatown.Yes it's cheaper than most you'll find in SF, but we'd pay extra somewhere else and enjoy it." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.951807228915662, "helpful_class": 0, "review_text": "we have stayed here many times over many years and just had four items that we were disappointed with which i have n=mentioned in the survey they werethe exec restuarant flies on the cold meatthe exec 24th lounge does not allow shortsthe spa is not as good as previous onethe beach bar for reakfoast only open on weekends" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 8, "review_days": 0.8001095290251911, "helpful_class": 0, "review_text": "I've stayed here on numerous occasions during the past year. Each stay has been excellent without flaw. The location is great with easy access to the BTS, shopping and all amenities. The breakfast spread is great with enough options for vegetarians. The waffles are one of the best I have eaten !! The staff at the executive lounge is exceptional. They remember every detail of your preferences....not only what drink you prefer but how much ice you like in your drink.Special shout out to Chef Phillip Gaudal who always ensured that I had my preferred foods available at breakfast and in the evenings.This is my preferred hotel, especially when travelling on business in BKK." }, { "user_review_posted": 150, "user_total_helpful_votes": 54, "expertise": 0.0016374269005840002, "user_cities_visited": 209, "review_days": 0.38608981380065704, "helpful_class": 1, "review_text": "This was the 2nd time we stayed at the Capitol Hill and found the staff, rooms, breakfast, etc. just as pleasant as our 1st. Great location just a couple of blocks from the Capitol Building, Eastern Marketplace, Union Station. There are also lots of little restaurants in this quiet neighborhood." }, { "user_review_posted": 273, "user_total_helpful_votes": 687, "expertise": 0.012106948551834001, "user_cities_visited": 200, "review_days": 0.06352683461117101, "helpful_class": 2, "review_text": "I booked this as a solo female for a business trip. It was booked through Expedia.Pros:Powerful shower. I was able to wash my below shoulder length hair in about 4 minutes. Truly outstanding. Plentiful towels.Great bed, nice linens. No one could complain and I'm extremely picky about bed comfort.Very clean.T he wine served between 5 and 6 is a nice touch along with gourmet olives and crackers.Plush atmosphere with art.The service is outstanding especially Laura Finklestein at reception who goes out of her way!!!!!The location is perfect and you'll never have an issue with finding a cab. Also, safety is never a concern. Plus, it is only a 4 minute walk to the metro and about 20 to M Street in Georgetown if you feel like walking.Cons:Maybe because I was on my own I was given a very small but functional room (614). It was possibly because I booked through Expedia?The toiletries are not premium.The room is rather dark." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7672508214676891, "helpful_class": 0, "review_text": "Stayed here 20 years ago and again these past few days. The hotel is still as charming, and eclectic as it used to be. Lovely interior decor. Clean bathrooms and showers. Super friendly service. Cant say enough great things about this hotel. Every room is small, but decorated nicely. We got lucky this time and were able to book the Penthouse Suite at the top of the hotel. Will always stay here when visiting San Francisco. \u2665\ufe0f" }, { "user_review_posted": 17, "user_total_helpful_votes": 15, "expertise": 0.004173400575059, "user_cities_visited": 13, "review_days": 0.15607886089813802, "helpful_class": 0, "review_text": "A little less than half a mile from Union Station so it is easy to get on the metro and get to wherever you need to go. The hotel room was very nice. I enjoyed the small thoughtful features of the room. For example, there are plugs on the lamps next to the bed. This allows for easy charging of electronics overnight. I hate when I have to search for outlets, so that was a nice touch. Beds are comfortable and allowed for a nice rest. Overall, enjoyed the hotel stay." }, { "user_review_posted": 32, "user_total_helpful_votes": 38, "expertise": 0.0056548604214930005, "user_cities_visited": 23, "review_days": 0.409090909090909, "helpful_class": 1, "review_text": "Loved this little funky hotel.Its a little off the beaten track but nicely situated between Pike Place and the Needle. Very hipster vibe with nice amenities and a very welcoming staff. Rooms are plenty big for a place to leave your chonies and rest your head. Beds were super comfy, nice touches on in-room coffee and bath products, not to mention robe and slippers. Called down for additional service and housekeeping was up immediately.Not this is not the Westin but then again I don't care for those guys that nickle and dime you for every breath, these guys got it right down to the afternoon reception of cup cakes. And they are down the street from Top Pot donuts. They know hospitality, four star place at two star prices." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.435377875136911, "helpful_class": 0, "review_text": "The atmosphere was delightfully detailed and clean. The full size luxury shampoo and bath gel made it feel like home. Amazing water pressure and roomy shower. The decor made the room feel very large and inviting." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.287513691128148, "helpful_class": 0, "review_text": "The hotel and facilities are fantastic. There was a mix up with my booking and the staff member that served me at the front desk to resolve it was not great - quite rude actually. However Amos helped me with my bags when I arrived and left and he is a standout! So friendly, helpful and all delivered with a warm and engaging smile. There was a group of us staying for work and there was serious disparity between how we were treated; some rooms received gifts others did not." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5728368017524641, "helpful_class": 0, "review_text": "Excellent experience, especially the gym which\u2019s is the best that I have experienced in a hotel. My room was ready for early check in as requested and was clean and recently painted. Everything was in good repair" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5142387732749171, "helpful_class": 0, "review_text": "Our room was small by most standards, but not for San Francisco. Refrigerator, microwave and coffee maker all worked. Television service wasn't great, but I suspect that was the service provider. Very clean and fairly quiet for the location. Liz was excellent at check-in." }, { "user_review_posted": 68, "user_total_helpful_votes": 69, "expertise": 0.0048159614723080005, "user_cities_visited": 33, "review_days": 0.189485213581599, "helpful_class": 0, "review_text": "Lynn Jason is one of the best proactive, sincere, professional and considerate concierges I have come across in the last 10 years. i stay at 60+ hotels mostly 5* annually. The rest of the concierge staff was very nice.Holly Anderson, the lady duty manager on the evening of Dec 4 and Dec 5 was excellent in following up.i have stayed here many times but this time experienced a few slip ups but the more than exceptional service more than made up for everything.great location close to the Mall and Smithsonian museums. good place to start a long morning run.good fitness centre. great lobby and good cafe all help to make this an outstanding place to stay.keep it up. will return again if occasion demands.ar" }, { "user_review_posted": 2, "user_total_helpful_votes": 7, "expertise": 0.016881827209533, "user_cities_visited": 2, "review_days": 0.35487404162102903, "helpful_class": 2, "review_text": "Where can I start?! There were so many positives about our stay. Let's start with the repurposing of The Old Post Office. The architecture is just incredible. The hotel was created with attention to retaining the integrity of the building. The blend of the old and new transformed the building into a breath taking jewel.We had two rooms at the premier level. The rooms are well appointed and spacious. They exude elegance. The high ceilings add to the awe. It is my understanding that the windows are original but the glass has been replaced. The transoms lend to the elegance and brightness of the rooms.It's centrally located. The location could not have been better. We were able to walk to so many sites. We were surrounded by restaurants, including the on site BLT.The staff was beyond accommodating. We were constantly greeted with smiling, friendly staff. Doors were opened; elevator buttons pressed for us; queries of whether or not our accommodations met our needs. It was indeed a respite from the hustle and bustle of life.The nightly turn-down with a sweet treat was yet another nice touch." }, { "user_review_posted": 31, "user_total_helpful_votes": 16, "expertise": 0.0023954184507720003, "user_cities_visited": 163, "review_days": 0.700438116100766, "helpful_class": 0, "review_text": "I drove 16 hours with a niece and her two kids to get to the Marriott Wardman for a conference and I was in no mood to be told that the hotel overbooked and my name was one of 10-15 conference attendees who would be moved to different Marriotts throughout the area for our first night\u2019s stay. My alternate location was 20-30 minutes away, depending on traffic, in Virginia. I don\u2019t know who was responsible for the overbooking \u2014 the hotel or the conference organizers, but poor Mikal at the front desk got the brunt of my frustration. To his credit, though he couldn\u2019t change the outcome, he did offer some amenities to help reduce the pain of the inconvenience. I like this hotel and have stayed here on multiple visits \u2014 it\u2019s close to the zoo, some decent restaurants, a Starbucks, and a metro stop, and the staff is cordial and often kind. My only wish is that, in future, management direct that overbooking decisions be based not on a lottery but on the dates customers receive confirmation and whether the customers are Marriott Rewards members." }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 8, "review_days": 0.28641840087623205, "helpful_class": 0, "review_text": "Hotel location was awesome!! Hotel is recently renovated so rooms were nice and clean. Hotel staff was able to accommodate early checkin which was really nice. Would definitely stay here again. Complimentary breakfast was good. They provided a different hot item every morning." }, { "user_review_posted": 143, "user_total_helpful_votes": 69, "expertise": 0.0022322375847690003, "user_cities_visited": 55, "review_days": 0.115553121577217, "helpful_class": 0, "review_text": "Locals like us (we live on the Monterey Bay) usually disparage Fisherman's Wharf, but we've stayed all over the City and this is now the place we always come back to. Why? Nice rooms, great service, a pool, valet parking, walking distance to North Beach, Scoma's Restaurant and Forbes Island and, let's face it, quite a few other things worth seeing in the wharf area. I'd much rather stay here than Union Square - too busy - or the beautiful Sheraton Palace - wading through the bums on Market Street. You're going to have to drive to go to the Golden Gate Bridge, the Park, museums, etc. anyway. Locals: give it a try!" }, { "user_review_posted": 49, "user_total_helpful_votes": 40, "expertise": 0.0038528486535290003, "user_cities_visited": 81, "review_days": 0.313253012048192, "helpful_class": 0, "review_text": "Stayed one night with a group in a couple of different rooms. Some had air conditioning and some did not. The layout is a bit odd, possibly more than one elevator required to get where you are going. The hard rock theme is maybe a miss...but it was clean, and service was pretty good. There sometimes seem to be good deals to be had." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.54381161007667, "helpful_class": 0, "review_text": "very good hotel except the parking for my friends.Food is excellent.Service in all the staff is very goodAmbiance is good and quiet.Location is central and with surrounding eating places.Shopping areas are close by." }, { "user_review_posted": 17, "user_total_helpful_votes": 4, "expertise": 0.0010319917440660001, "user_cities_visited": 8, "review_days": 0.256297918948521, "helpful_class": 0, "review_text": "We stayed here for 3 nights with our two teens before heading to Yosemite. The room was on the smaller side with two double beds but it was fine for what we wanted; A home base to do a lot of sight seeing in 3 days. Convenient to everything - We rented bikes from basically free which was conveniently located across the street. We walked everywhere .. Alcatraz ferry , Lombard street , China town , north beach Italian restaurants , Chrissy field , bought waters and snacks at the Walgreens across the street and stored in our room refrigerator. It was a nice touch having complimentary coffee in the morning and cookies in the evening in the lobby. I found the hotel staff to be very helpful. We loved San Francisco and can't wait to come back." }, { "user_review_posted": 23, "user_total_helpful_votes": 8, "expertise": 0.0015783237146730002, "user_cities_visited": 70, "review_days": 0.022453450164293003, "helpful_class": 1, "review_text": "This hotel has a great location. The slogan says it all: \"Walk to everything\". Completely true. I did not have to take any sort of public transportation.If I had better weather I would have taken a bike. unfortunately it was not the case.Nice room. Nothing to complain of. I really has no AC but as I went on winter, there was no problems. The heater worked perfectly.Would definitely return to this hotel." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.32420591456736003, "helpful_class": 1, "review_text": "This was by far the best hotel I've ever stayed at. Everything from our room, to the staff, to the food was absolutely perfect. Ever member of the staff made us feel welcome and they could not have been more accommodating. I cannot wait to come back!" }, { "user_review_posted": 31, "user_total_helpful_votes": 5, "expertise": 0.000672710382163, "user_cities_visited": 6, "review_days": 0.35980284775465504, "helpful_class": 1, "review_text": "If you can't be in Bora Bora.. this is your next best bet. Step back in time to what the islands used to be world-class service impeccable accommodations and Waikiki at your disposal... try to stay in the main building that's where the old world charm is don't get me wrong has all the state-of-the-art facilities of a new resort but wondering the resort it has the feel of 1930 Hawaii" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.274917853231106, "helpful_class": 0, "review_text": "This is a fantastic hotel. Very comfortable and terrific friendly staff. Checked in with Sabrina what a lovely lady. Such a friendly greeting after a long flight. Happy hour every night a great way to unwind before dinner. Rory the bar tender is lovely. We would definitely stay here again. Thank you everyone." }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 7, "review_days": 0.84775465498357, "helpful_class": 1, "review_text": "Just spent 4 nights at this beautiful hotel and must say fantastic location and food with excellent staff I can not praise them enough well done Jumeriah. Would like to make a special mention to Langton in the executive club lounge he went out of his way to make us feel welcome and we had some lovely conversations with him. He is a real asset to the Jumierah group and we wish him well with his bright future.This is our second time at Jumierah Beach and we will definitely be returning." }, { "user_review_posted": 90, "user_total_helpful_votes": 41, "expertise": 0.0021013400026970003, "user_cities_visited": 95, "review_days": 0.085980284775465, "helpful_class": 0, "review_text": "We stayed here last year and this year while moving a child into DC for summer internships. This is a very comfortable location with a great outdoor sitting area for breakfast, lunch and dinner. Blue Hen restaurant is a great treat to have in-house and every meal I have had there was excellent. The room is well designed and spacious with a terrific bathroom. Room lights are a little difficult to manage and movies on the wide screen TV have an odd contrast. The staff across the board was very gracious and responsive to our requests. Room service was right on time and request for extra toiletries was handled immediately. The only exception was the lobby bar where service was spotty and tables often left uncleaned.We will continue to use this hotel as our \"go to\" destination while visiting DC." }, { "user_review_posted": 40, "user_total_helpful_votes": 25, "expertise": 0.0029239766081870003, "user_cities_visited": 29, "review_days": 0.062979189485213, "helpful_class": 0, "review_text": "Stayed at this hotel for 3 nights. Booked a lake view suite. The view has a 180 degree view facing East, South, and West. My only negative comment is that the walls are thin. You can literally hear the room next door. My wife made a comment that it sounds as if people were talking in our hotel bedroom closet. Ate at the hotel's restaurant, Rural Society. It's an Argentinian Steakhouse which is very good. Ordered room service. The hotel charges a $5 room service charge on top of the automatic 20% tip. There is complimentary WiFi for the hotel guests which is much appreciated. There is an indoor pool, gym, and spa. The 24 hour parking is $65/night. The hotel is centrally located in downtown chicago. It's walking distance to Navy Pier and Michigan Avenue. I would recommend this hotel." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 12, "review_days": 0.644030668127053, "helpful_class": 0, "review_text": "The reviews stressed above all, the cleanliness of this hotel - and they were right! This is a no-nonsense hotel where you will find everything you need: in-room coffee and tea, huge tv, iron, toiletries, etc, and a great mattress in a dark, quiet, and spotless room. In an otherwise very expensive city, our $188 rate was a good value - and helped take the sting out of the city\u2019s restaurant prices. Location was great, too. Recommend breakfast at Le Marais bakery, just around the corner." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.61117196056955, "helpful_class": 0, "review_text": "My boyfriend and I were in DC for a long weekend vacation! The location of the hotel was very good, nice neighborhood and close to a subway entrance! Also staff was very nice and our room was clean and very spacious. Great deal over all." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.22508214676889302, "helpful_class": 0, "review_text": "beautiful landscape, attentive staff and easy access to everywhere. Providing a handy mobile phone during stay at the hotel is really thoughtful. We also made use of the business centre and gym facilities and had very excellent impression. We will definitely return." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.331325301204819, "helpful_class": 0, "review_text": "Cozy, comfortable, and quiet, despite being located on a busy street. Delicious hot breakfast included, different each day, with good variety, and served in the downstairs dining room. There's also a downstairs living room with a fire and comfortable chairs. My room had a fireplace in it too, and interesting books on the shelves." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 3, "review_days": 0.703723986856516, "helpful_class": 1, "review_text": "Based on the non-smoking connecting rooms we paid, we got our request. When we were checking in at the desk, a manager came and there was no reason to take back our key cards immediately. Our family included 2 infants and 1 elderly were asked to wait another 45 minutes at the lobby. Finally, we were deliberately arranged on smoking floor as well as in a smoking rooms that has just been cleaned. I returned to the reception desk, fortuneately, I met a staff who willing to work on our case named Wang Wei. With her help, we got back in a non-smoking rooms but that spent us a lot of time. The next day, we informed the front desk staffs that some extinguished cigarettes were found on the floor in our next door, however, it wasn't cleaned when we came back after dinner.We made the same note to Ms Wang Wei again in the next day .Our case was mentioned in Front Office Team, we accepted the unexpected complimentary transportation to the airport when we checked out.\u00a0 We also would like to compliment Ms Wang's efforts and hope she keep up the good work." }, { "user_review_posted": 44, "user_total_helpful_votes": 14, "expertise": 0.0014344036191100001, "user_cities_visited": 24, "review_days": 0.5405257393209201, "helpful_class": 0, "review_text": "This property is very stylish with your bedroom in a loft coming down into a spiral staircase. A hot tub greets you at your front door. More comfort than home .Renovation going on but it was seamless . Can't wait to come back when it's finish .The bellman I think his name is Surgio was most helpful.Great suggestions for things to do in the city. Very resourceful. A pleasure to talk to.I will be back." }, { "user_review_posted": 23, "user_total_helpful_votes": 9, "expertise": 0.0017894065214990001, "user_cities_visited": 105, "review_days": 0.081599123767798, "helpful_class": 1, "review_text": "First off let me say that I have stayed here two years in a row, both for 6 weeks at a time. I stayed in the same unit managed by an outside condo rental agency as some of the units in this hotel are privately owned and not managed by the hotel.That is my disclaimer, now for the review.First off do not expect posh, posh here in Waikiki will cost you about $500/ night. This hotel is very nicely located 1 block from the beach and there are many dining and shopping options within easy walking distance. The Zoo is about 4 blocks away, easily walkable and there are trolly stops all over the place so getting around is really not an issue. There is an attached parking garage which will cost you $20 / night if you have a car unless you rent one of the privately owned units with a parking pass like I got. The hotel itself is in good condition and is clean throughout though a bit dated, which is fine by me. There is a nice pool area with a basketball court and pay electric grills (yes I said PAY electric grills) which cost $2 for an hour., REALLY Banyan? Ridiculous. Overall I have been happy with the hotel in my 12 weeks there but I am pretty easy to please.I am not really sure what the hotel charges per night directly through them but all things considered I am sure its a good value and bang for the buck probably one of the best spots in Waikiki." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.401423877327491, "helpful_class": 0, "review_text": "Had a nice stay with my family. Just a couple of blocks from the Space Needle and Monorail to downtown. We walked to nearby restaurants for nice dinners and complimentary breakfast at the Hampton was very nice. Noise of the parking garage door and folks \"marching\" above us was annoying, but otherwise a pleasant stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.014238773274917, "helpful_class": 1, "review_text": "It's rare that I want to take time out to write a review, but i was so moved by my experience here, i needed to write a review. This hotel was similar to an oasis after a long day or traveling - which was much needed considering i had been traveling for quite some time. The staff was welcoming, polite, and warming. They catered to all my needs, and really exemplified the core values of costumer service. Ex: If I needed anything, or needed to get directions, they were more than willing to go the extra mile to make sure my need was met. The rooms were beautiful - furnished to top quality and peaceful. The location is great and nothing is to far away. The best part was the service from the manager JoNate - Very kind, helpful, and leads a great team who models his leadership. Overall, my experience there was a fantastic! I assure you, it won't be long before i visit this hotel, again." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 131, "review_days": 0.28970427163198204, "helpful_class": 0, "review_text": "This boutique hotel is amazing. It is well-positioned with a short 5 minute walk to the hub of Waikiki and busses near front door to take you anywhere you want to go! The staff were super friendly and went out of their way to assist with anything. The serviced rooms are adequate, clean and very reasonably priced! Free use of beach towels, mats and chairs. The dining area consisted of chairs/lounges with little tables was very quaint and informal. The continental breakfast was lovely and best of all it was included in the great room price! We will definitely stay here again!!" }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 7, "review_days": 0.5377875136911281, "helpful_class": 1, "review_text": "I guess it is not just the people who buy off third party websites, maybe you also get the pleasure of a room on the street if you are only staying one night. For us, we have stayed in loud Parisian hotels where you need to keep the window open on aloud st or suffocate from the heat so this in not the worst.However, it is pretty lousy that not only does the cable TV not work but it is clear that looking at it this is not a new problem. The cable looks like it has fallen out many little times and someone just shoves the wire back in. Such a simple thing to fix. I HATE sleeping without the TV.The woman at the front desk denies they ever had a problem which is utter baloney but offered to give us a new room if we \"had not used anything yet\". What does that mean exactly? Used the bathroom? Sat in the bed and messed up the pillows? What a bizarre question!! So, here we sit, loud traffic noise and no TV. But plenty of time to write a review!Yippee..." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 6, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "Had a great four day stay at this fun hotel. The yard is a friendly and relaxing outdoor space with fire pits and out door games. Also has a game room and space for just hanging out. Just a block from Fisherman's Warf and lots of good restaurants." }, { "user_review_posted": 1, "user_total_helpful_votes": 8, "expertise": 0.038728897715988, "user_cities_visited": 3, "review_days": 0.0065717415115, "helpful_class": 3, "review_text": "Not recommended at all. The hotel held an amount on my credit card just as an 'insurance' as i was paying cash for my stay every day. The hotel then charged my visa a few days after the left the whole country. It took me a few days to finally get a hold of the hotel's manager, whose response was \"you should have gotten a separate invoice for each day of my stay, stating that i paid the certain amount on cash, you should trust no one in this world\" right before she hangs up the phone\u2026 what a lame! The total amount i was charged could've gotten me at a 5 stars hotel. Also, on Dec. the 28th in the middle of the night, there was this homeless person trying to open the window of my room #336, giving that it was the only room with the lights on! Trust me, not the place you want to stay in, especially families." }, { "user_review_posted": 34, "user_total_helpful_votes": 12, "expertise": 0.001603156986064, "user_cities_visited": 321, "review_days": 0.058050383351588006, "helpful_class": 1, "review_text": "It is a condo/timeshare located in the heart of Waikiki. Squeaky clean, good views, kitchenette with all necessary equipment to cook home. Wonderful views. Very inexpensive - I've paid around a hundred per night with all fees and taxes included." }, { "user_review_posted": 3, "user_total_helpful_votes": 6, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.467141292442497, "helpful_class": 0, "review_text": "I am an Intercontinental Ambassador and checked into this hotel today. The person checked me in didn't bother about my Ambassador status. He offered me a room upgrade for $40 per night. As an Intercontinental Ambassador I should have received guaranteed room upgrade. It was not the case. very disappointed and regret being an Ambassador." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 2, "review_days": 0.9441401971522451, "helpful_class": 0, "review_text": "I didn't stayed there, but was in a conference . They took care of my Vegetarian food for 3 days on the special request. And I am very happy for what they offered. Although I didn't stay there, I felt the staffs are very hospitable and they will definitely care their guest. Will definitely come back in future for stay. Thank you." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 6, "review_days": 0.7721796276013141, "helpful_class": 1, "review_text": "A quirky hotel for those looking for something a little different from routine city hotels. Nicely renovated. Rustic feel. Awesome bathroom and furnishings. Appreciated the coffee machine and the selection of food and drink items available in room were reasonably priced. The bed was first rate. Very comfortable. Found the room a little noisy. But frankly I do expect a hotel to be a little noisy in such a central location. Staff were friendly and helpful. Spent a week here. Highly recommended." }, { "user_review_posted": 96, "user_total_helpful_votes": 19, "expertise": 0.0008505277869720001, "user_cities_visited": 23, "review_days": 0.691128148959474, "helpful_class": 0, "review_text": "Near to Ashok (BTS) and sukumit(mrt) line. (2 lines).Terminal 21 shopping complex is also next door link via Ashok station check in and out and terminal21 is just a few steps away. Wow it is really convenient. After a day out the bridge link is all escalator once check out of Ashok station walk toward terminal 21 shopping centre on your right is the hotel entrance. This station also easy to get into Bts and MRT as it is interchange here. Hotel room also clean. Once toilet WC choke called in the morning, the staff turned up less than 10 min. Toilet works fine thereafter. Will stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.5355969331872941, "helpful_class": 2, "review_text": "Small rooms and unfriendly staff. Lobby staff is there to guard the furniture. Bath tub had soap scum. You have to request ice and it comes in champagne buckets instead of insulated ice buckets. Therefore, it melts quickly and water gets all over the dresser." }, { "user_review_posted": 26, "user_total_helpful_votes": 28, "expertise": 0.005118020013749, "user_cities_visited": 16, "review_days": 0.6078860898138001, "helpful_class": 1, "review_text": "This is a great hotel with first class accommodations at a budget rate. We were attending a wedding 12/10/17. Loved the suite amenities and spaciousness, loved the helpful staff, and the location was great. We did have a problem with the shower\u2019s water temp shifting, without adjustment, to SCALDING HOT WATER, intermittently. Our family was able to alert eachother of the issue and would dodge the water stream for a minute while that hot water sprayed, but it could be devastating for a child. That was my only issue and it wouldn\u2019t dissuade me from staying again in the future. Thanks Donatello for a great stay." }, { "user_review_posted": 51, "user_total_helpful_votes": 33, "expertise": 0.003031070091061, "user_cities_visited": 97, "review_days": 0.50328587075575, "helpful_class": 0, "review_text": "Unless you are going solely for a game or are very knowlegible of the area, this hotel may be too far away from major attractions.Right from the beginning of our stay, I knew it was not going to be the best experience. When I got to the hotel on 6/25, I realized I forgot some important medicine and needed to go to a pharmacy (CVS, RITEAID, etc). The hotel supposedly had a free shuttle so I went to the concierge. He told me there were no CVS's; and Rite Aid and another private one was too far to walk. I asked if the shuttle could help and the response was not now as there was a gay pride parade going through town and it wouldn't be safe?????. Same concierge was supposed to make reservations for Dinner at the Space Needle for Monday Night. Instead he made it for WED night. and left a message on the room phone which we didn't see until we started getting ready to go. When I called up the Space Needle restaurant they supposedly had no reservations at all for us. That was because he spelled my name wrong and gave the wrong telephone number. And tsince he was off for the next few days, not much we could do. We did eventually make it to dinner, but it took more than an hour and 1/2 of waiting for the shuttle to pick us up. We were leaving for the airport in 6 hours! I felt kind of disrespected. I did hear apologies, but they did not make my life any easier. We were offered a free lunch in their restaurant the day after we returned to Pennsylvania.What????The rooms were dated looking, but very comfortable. I had a terrible view from the window. Huge tub, which I enjoyed. Went to a luncheon there and the food was bland and they ran out of desserts. Didn't even try to compensate. Night manager apologized for one thing after another, but it just wasn't enough." }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 6, "review_days": 0.512048192771084, "helpful_class": 0, "review_text": "The Kinzie hotel is a great hotel. Great atmosphere when you walk in. Reminds me a little of a boutique-y feel but still modern. The bar on the 6th floor with free drinks and food each night from 5-8 was so much fun and the perfect way to start your night.Our group took full advantage. The staff were very helpful. Breakfast was included with our stay. They had it on each level which was very convenient. The breakfast could have included a toaster for your bagels/toast and also cold water - other than that it was fine and not to have to worry about planning 3 meals a day was nice. The hotel rooms were very cool, clean and modern and each had a nice view. Overall I would stay here again." }, { "user_review_posted": 108, "user_total_helpful_votes": 18, "expertise": 0.000698812019566, "user_cities_visited": 132, "review_days": 0.28970427163198204, "helpful_class": 0, "review_text": "Stayed two nights in a superior deluxe double.Great price $100 per night. Fantastic location just off the strip. Good sized rooms. Great pool area.How ever:- Room felt tied, unclean, old and uncared for. Needs a good painting, new carpet (or a good clean) and new settee. You have to ask for basic equipment for kitchen, which are available, just ask!Don't get me wrong this hotel could easily be made great/fresh and up market again." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.29463307776560704, "helpful_class": 2, "review_text": "We our a military family and stayed here on the TLA program for a week before heading to our next duty station. We enjoyed our stay very much. I have read many of the reviews of this hotel and sometimes I feel you just can't please some people. They are going to find something to complain about and they expect everything to be perfect. We lived on the island for 3 years and the cost of living is expensive. I understand that this hotel doesn't want to waste lobby space or hall space when real estate is so high in Hawaii. To get an idea of how high it is, we lived in a 700 sq foot apartment and paid $1750 in rent. The hotel is priced just right I feel for being in the heart of the city close to so much and 2 blocks from the beach. Yes there is street noise but what do you expect being in the city. If you don't want the city noise than don't stay in the city. The air conditioner is a normal sounding window unit. It sounds like a large fan. I enjoyed the sound of it because I am use to sleeping with a fan and it drowned out the street noise at night. The thank you chocolates at the end of our stay were a nice touch. We enjoyed the atmosphere of the pool and the lobby. We enjoyed being able to walk to the beach and many shops and restaurants. We enjoyed the lemon water in the lobby. We enjoyed being able to do our laundry on site. We enjoyed being able to cook in our kitchenette. We enjoyed the staff. We enjoyed the smell of the lobby and elevators. Was everything perfect....no, but I understand life isn't. Did the staff do everything to make our stay as perfect as it could be...yes and for that we are grateful. Thank you for a good experience and a great place to say bye to our home for the last 3 years. Mahalo ~" }, { "user_review_posted": 10, "user_total_helpful_votes": 36, "expertise": 0.017367317665232, "user_cities_visited": 226, "review_days": 0.6078860898138001, "helpful_class": 0, "review_text": "We just stayed there over a long weekend. I can\u2019t say enough about the amazing service we received during our stay. They had a cupcake and card for our little one along with a bottle of prosecco for my wife and I waiting in our room on arrival. What a nice touch!! They knew my little girl\u2019s name and greeted us every time we came in and out.Room was great - we had a suite. Quiet and comfortable.Great location - tons of restaurants and close to the metro.Definitely would stay again!" }, { "user_review_posted": 93, "user_total_helpful_votes": 88, "expertise": 0.004483549443026, "user_cities_visited": 114, "review_days": 0.6106243154435921, "helpful_class": 1, "review_text": "Location: on the 13th Floor with great view of the Metreon, Yerba Buena center, Moscone center, Twin Peaks. It\u2019s close to all that downtown has to offer - great central point for walking and exploration.Cleanliness: Room was clean, amenities such as pool area and gym was well maintained.\u2018Service First\u2019 Ambiance: For me, this is what sets St Regis apart from all of the other SPG properties. If you\u2019re an SPG member and have had the opportunity to visit other Regis\u2019 around the world - don\u2019t expect consistency here. Front desk has an \u201cI told you so\u201d attitude, which from experience during this stay seem to stem from how its Management runs the hotel\u2019s customer service. For instance, it\u2019ll make accommodations for certain issues but not before a statement like, \u201cwell next time, do this...\u201d or \u201cwe have other guests to take care of\u201d or similar back-handed comments.I recall in other St Regis properties, when we encountered certain issues - we were treated like loved family. Here, it\u2019s hit and miss like an unwanted home Guests.For future guests, I hope your stay here is not like the one we had.I just wished we invested in another property of similar type where we\u2019ve enjoyed before as we rarely get to San Francisco now. We will make the best of our stay but the front desk and Management of this hotel has left me with the notion that for future visits in any St Regis properties, not all are cut from the same cloth and to keep my expectations in check.If you don\u2019t get that welcome letter before check in, or front desk doesn\u2019t seem to embody the St Regis professionalism, it may be a representation of its poor management and customer service training lacking of the \u201cknow-how\u201d of the St Regis \u201cService-first\u201d way." }, { "user_review_posted": 36, "user_total_helpful_votes": 39, "expertise": 0.005149141196807001, "user_cities_visited": 14, "review_days": 0.28532311062431504, "helpful_class": 2, "review_text": "This place is a BEAUTY! Possibly the nicest, updated and most well run Diamond Property we have stayed at to date. Water in the pools was sparkling and clear, the hot tubs well kept and clean looking. The Suite with full kitchen had everything we needed. It really felt like home. The bed was lovely; firm but soft, don't know how they managed that! The staff were all friendly and helpful when we asked for anything. We stayed the first few days of June and anticipated a crowd....So did the Resort as Security was constantly visible at the pool with plenty of lifeguards. (We appreciate these things having unfortunately visited a Resort in Phoenix when it was AT Capacity and did NOT have adequate Security/Lifeguards.) We had a great time and plan to return!Now 'how to avoid the BEAST'. When you check in they will say the magic words, \"You are all checked In\" ...but you need to visit the Concierge for a welcome packet. NO YOU DON'T. The Concierge is really staffed by Time Share Sales Sharks. Unless you relish giving up 2+ hours of your vacation listening to a high pressure sales pitch....complete with a long walk around the property at 110 degrees fully clothed. (while the rest of us are sitting in the pool pitying you) Coach the family to follow you closely, turn around from the Check In Clerk, Say NO THANK YOU Firmly... to the Smiling Uniformed People WAITING FOR YOU and march quickly out the front door. Tip#2: You are carrying a map of the Property (shows where your room is) and if you are interested in the ACTIVITIES offered...Both the Gift shop and the Cafe (located at the pool) have Copies of the full list of Activities. You don't have to miss a thing!" }, { "user_review_posted": 148, "user_total_helpful_votes": 32, "expertise": 0.0009393703534710001, "user_cities_visited": 270, "review_days": 0.5290251916757941, "helpful_class": 0, "review_text": "We had a great visit to the property. The room is spacious and clean. It is located in a very prime district of the city. They provide a beach cart in the room which is very practical to go to the beach. Restaurants are located very closeby. For parking there is a garage one block away at half the price of the valet, I would recommend that.On the last morning there were works that started in the elevator waking up our son. We called the reception who promised works won't restart for an hour - 15 minutes later they restarted. When we went to reception to complain they took action however this should have been planned better. This didn't go as well as rest of the trip." }, { "user_review_posted": 145, "user_total_helpful_votes": 37, "expertise": 0.00112849897461, "user_cities_visited": 57, "review_days": 0.42113910186199305, "helpful_class": 0, "review_text": "Lovely well appointed hotel in great location central to a lot of walkable sites if you can walk a few miles a day to get there & back. Restaurant far too pricey for basic buffet detracts from the otherwise 5 star review. At $400/night breakfast need not be another $48++. Lost another star for for parking fees that were not explained clearly at reservation time and were also exorbitant at $45/nt." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 5, "review_days": 0.309419496166484, "helpful_class": 0, "review_text": "Great hotel without the big price tag- It was perfect for business as its located centrally. Walking distance to all kinds of great restaurants, shops, and cultural sights. Friendly and very helpful staff. The only draw back for me is that I had a room with a shower, and I would have preferred a full bath." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.44742606790799505, "helpful_class": 1, "review_text": "I recently stayed here for my birthday trip to Dubai! It was 5 of us so we originally booked the 2br apartment! They cancelled my reservation for some strange reason and did not want to give me a room, but luckily I still had my confirmation in my email to show them that I did book the room because they were telling me I could not stay. Since they messed up they had no choice but to give me a 3br apartment at no additional charge! When I booked online I got a confirmation for a certain price but when i got there they needed a $200 deposit that comes out if your account IMMEDIATELY. Then they asked for an additional $336 for taxes and fees that also comes out of your account IMMEDIATELY. Once I checked out I expected to get my $200 deposit back immediately but that was not the case at all. I checked out about a week ago and I still don't have it back. I called and asked where is my money and they told me I would only get about half of it back because they took a tourism fee out of it. So if you book here, be perpared to pay an additional $400 to $500. The apartment itself was perfect. We had a bunch of space, nice sized rooms, a full kitchen, and everyone had their own bathroom space! The hotel is in a perfect location as well, we were walking distance from several restaurants and shops. Also the beach is directly across the street!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.626506024096385, "helpful_class": 0, "review_text": "It had great service and very nice rooms. The breakfast and lunch was excellent. We especially thought we had great service from Larry, we thought he was very nice and welcoming. Also the lobby was very nice and comfortable." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.563526834611171, "helpful_class": 0, "review_text": "Hearing my upstairs and adjacent neighbors kept me from going to sleep. Called down to front desk and they said they\u2019d send someone up. The noises continued. Upstairs was a loud pacer or forgetful person who needed to walk back and forth a lot. Next door was some banging noise. Since it was almost midnight and I was unpacked and exhausted, I felt trapped. Moving doesn\u2019t necessarily mean the issue will get solved as I was too tired to deal further. The second night, the noise upstairs started at 8:30 pm and didn\u2019t let up by 9, and rather than endure another late night, I asked to switch rooms. Front desk said they\u2019d call the room above. Noise continued another 15 minutes so I called again. They asked for another 10 minutes to work on stopping it. They didn\u2019t want to move me. Heavy walking eventually stopped by then. I can hear them in the mornings, too, but at least I\u2019m up although it makes working in my hotel room unpleasant for an hour until they leave. Third night, I just grit my teeth and bared it. So, if you want to avoid this unpleasant experience, best to avoid the Maxwell.Hotel beds are lovely and super comfortable. The place is super clean. It\u2019s very convenient to major businesses in Seattle and the neighborhoods. Love getting a workout and a feast for the eyes hiking up the hill to Queen Anne neighborhood. Great restaurants nearby, including for breakfast. The TVs allow you to stream feed on them from major Apps (Netflix, HBO Go, Hulu, Spotify, but not Amazon). There are free bikes and fantastic amenities. Maybe to offset the sleep interruptions? Unfortunately sleep is more important to me than the many amenities." }, { "user_review_posted": 150, "user_total_helpful_votes": 148, "expertise": 0.004679833756298, "user_cities_visited": 113, "review_days": 0.510952902519167, "helpful_class": 2, "review_text": "Weather delays allowed me to have a 24 hour layover in Chicago so i decided to stay here as i have always wanted to as a Diamond Member. upon arrival i had 2 bags that i had to carry myself up a large staircase. Then at the top music is blaring form the bar as i am trying to checkin and the check in rep and myself couldn't hear each other. He checked me in pretty quickly but i he never welcomed me as a diamond member or told me any of my benefits (a least not that i could hear.) Get up to my room and i am on a low floor next to the elevator and a view of the air conditioning units..... It was very hot in my room so i turned down the air to 60 degrees, but it never made it past probably 75 degrees. Next morning went to get breakfast in the restaurant but Diamonds dont get breakfast there. so i went to the lounge on the 11th floor. The lounge is small but very nicely decorated. and it has great views of lake michigan. they had one hot dish of some type of eggs. It was way below the normal hilton spread which is disappointing for supposedely being a top notch hotel. The hotel is a few block from lake michigan, and about a mile from Navy Pier. Its kind of at the end of Michigan Ave/mag mile. I tried to get a late checkout the next day but they could not accommodate but did hold my bags for me. for $300 a night, it did not live up to the hype. While its a nice old hotel, i would have much rather stayed at one of the other 25 hotels within a mile radius of this one for the price i paid." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.543263964950711, "helpful_class": 0, "review_text": "The setup of the tea room was great, but the horrible service detracted from my experience. We were ignored, stared at, and talked down to. I have never had such a horrible experience my life.As a person that used to frequent the top locations for tea in London during my years there, I can say that the food itself was up to par, but service killed even that for me. Won't be back. Do not recommend." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23822562979189402, "helpful_class": 1, "review_text": "I stayed in this hotel from 2/20/2016 to 2/26/2016. The first room I was in, room 1006, for 3 days. After that they moved me into another room for 3 more days because the first room had bedbugs. They didn't tell me why I had to move, but I saw a maid working in our first room and I asked what he was doing. He said they were spraying for bedbugs. One day before I was to leave the bedbug bites started showing up on me. The day I left I was loaded with them so much and itched terribly. I was with my wife and we went to the manager. He gave us back the money for the room with the bedbugs, but had to pay for the other room. I went to the doctor the day I arrived home and he told me they were bedbug bites. He couldn't believe how many I had. When I got home I had to throw away my luggage, wash all clothes in hot water and dry them, freeze my shoes and any other things I couldn't wash. They didn't reimburse me for that. It was a lot of work to keep the bedbugs from coming into the house. My wife and I were celebrating our 50th wedding anniversary. Some trip. It was awful" }, { "user_review_posted": 33, "user_total_helpful_votes": 32, "expertise": 0.004597447497149, "user_cities_visited": 19, "review_days": 0.187842278203723, "helpful_class": 2, "review_text": "Consistent with what you would expect from a Ritz Carlton, San Francisco location does not disappoint. It is not as pretentious as other hotels in the chain, but experience is just as good. Of course, the beds are outstanding. The Decour is highly modern and the staff is friendly and accommodating." }, { "user_review_posted": 53, "user_total_helpful_votes": 35, "expertise": 0.0030957303071370004, "user_cities_visited": 16, "review_days": 0.439759036144578, "helpful_class": 1, "review_text": "There is a function by a big coporate seminar BCG at the hotel and the only place where you can have comfortable lunch and drink are closed for the coporate meeting which is hardly used. Guests who traveled a long way during snowy day are asked to have lunch or coffee on the guest areas where there is no privacy and comfort at all. If I had been informed, we would have picked another location for our stay. I really think that the management of the hotel lack consideration of brand Four Seasons and inconsiderate of guests who pay to stay at this property. It's a disappointment fully and taint the brand and reputation of the group." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6681270536692221, "helpful_class": 0, "review_text": "I booked this hotel with cost in mind. Was is worth the savings: probably not. The room was fine, adequate size, clean, etc. The location was ok, walking distance to all of the museums, but the good restaurants require a cab or uber, which were easy to find.The noise level however was excruciating. We were on the train side of the hotel, which was bad (several loud trains in the middle of the night), and we also had a connecting room which was worse. We might as well have shared a room with those people because I could easily make out every word they said. They had three kids (I could tell you their names and ages too, the walls were that thin). The family was not overly noisy but the adjoining door provided NO noise barrier.I will not be coming back to this hotel." }, { "user_review_posted": 22, "user_total_helpful_votes": 13, "expertise": 0.0027584684982890004, "user_cities_visited": 16, "review_days": 0.7907995618838991, "helpful_class": 0, "review_text": "I stayed from 8 - 15 Dec for a business trip.The location of the hotel is pretty decent, with it just next to the beach. There are a couple of nice restaurants around the area (e.g the Tavern). The expensive and limited parking at the hotel means that the budget-conscious will probably have to park at the $8 ($1/hr; $8 for 24-hr block) some 10 minutes of walk away. But the hotel concierge does allow temporary parking for loading/unloading, which is nice. The Concierge is generally helpful and nice in dishing out recommendations.The rooms are run-of-the-mill, and nothing to shout about really. The walls are not so thick and you can probably hear all the noise that fellow hotel-stayers make when they walk along the corridors. Not good for light-sleepers. The room that I slept in had a leaking air conditioner. The daily cleaning service was also not done to the mark - I got stained towels, and for some reasons they like to move the clothes that I was trying to hang dry.What made me really unhappy about the hotel was the crude manner that the manager on-duty, Romulo (14 Dec) treated me. I was speaking with a junior associate who was kind enough to understand my need to have a later check out and promised me a 1pm checkout (as opposed to 12noon). Then Romulu came over, didn\u2019t ask the associate about my enquiry, and then told me that the hotel was \u201csold out\u201d the next day. When I explained that the junior associate promised me a 1pm checkout, he disregarded the promise and just turned me away. I could sense from his demeanour that he was discriminatory towards me. I took it in my stride and checked out of the hotel at 8am the next day.I also left a tube of moisturising cream and asked later in the day if it was found. And no was the answer I got from the hotel staff.Miami Beach has many good hotels, and there is no real reason to revisit this Best Western Hotel, especially when you have managers (no less!) who cannot be bothered to help customers like me (who is btw, a BW member).I will not recommend people from staying here, unless service from the managers become better. I hope the hotel management can train their managers better!" }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 20, "review_days": 0.365826944140197, "helpful_class": 0, "review_text": "Loved this hotel, staff were excellent, bed was very comfortable. If you're a tourist it's probably not the most convenient location as it's a bit of a walk to Union Square. Also not that affordable if you're in town for a few days. In the financial district and close to Chinatown." }, { "user_review_posted": 108, "user_total_helpful_votes": 138, "expertise": 0.006093150416222001, "user_cities_visited": 101, "review_days": 0.5240963855421681, "helpful_class": 1, "review_text": "The hotel is in a really convenient location, very handy for the subway. Breakfast options were great, although the servers were so stretched it was a little slow at times. The highlights were the great gym and the fantastic view of the bay from our room." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23493975903614403, "helpful_class": 0, "review_text": "What a great welcome from Nikko at the front desk. Warm, friendly, funny, and helpful. After a full day of travel to get the our nation's capitol, his welcome was the perfect way to start our experience in DC. Thanks Nikko. A true front desk professional!" }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.771631982475355, "helpful_class": 1, "review_text": "my wife and I have just returned from our 10 day stay at Sheraton PK, where we were greeted on arrival by chanting protestors saying don't book in, we should have listened, the experience is our Waikiki nightmare the chanting and drum beating continued unabated for the whole time we were there, glad to get away from it, we come home to find my credit card has been debited in error with a charge of $200aust cant find a direct email address to voice my concerns." }, { "user_review_posted": 14, "user_total_helpful_votes": 21, "expertise": 0.007172018095553001, "user_cities_visited": 10, "review_days": 0.031763417305585004, "helpful_class": 1, "review_text": "I had a great time at the W Chicago Lakeshore Hotel. I only was there the night of February 28th so I will definitely have to go back to experience more. The bed was very comfortable, and I liked the city view from the 'Wonderful' room on the 28th floor. The bath products are the same brand used in the hotel spa so they are very luxurious and calming. The location is perfect, just blocks from shopping and there is a 7-Eleven a block north with a very impressive wine section, so it was a bonus that there was a cork screw in the room. I cant wait to plan my next visit!" }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 8, "review_days": 0.9211391018619931, "helpful_class": 0, "review_text": "My family and I stayed at the Outrigger Reef for 6 days and thoroughly enjoyed our stay from start to finish. The folks at the Reef went out of their way to ensure that our every need was met. The rooms were very nice. The Reef Restaurant has a great buffet where we ate breakfast every day and watched the surf roll in. Special kudos to Mandy in housekeeping who went out of her way to show us true Aloha Spirit. We would highly recommend the Outrigger Reef if you will be heading to Oahu." }, { "user_review_posted": 37, "user_total_helpful_votes": 26, "expertise": 0.003301215813628, "user_cities_visited": 27, "review_days": 0.42113910186199305, "helpful_class": 1, "review_text": "This small inn is a gem!! Almost hidden by bigger hotels, it's in a great spot, walking distance to attractions and transit. It's been very recently remodeled. Our room was a bit small by American standards, but very clean and the staff helpful and friendly. Included was a buffet continental breakfast, complimentary wine and cheese 5:30-7 PM, cookies at 8 PM, and even bottled water and chocolates by the bed." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6894852135815991, "helpful_class": 0, "review_text": "Our whole family loves this hotel it's very near to bts, terminal 21 adds glory to the hotel as its connected to the hotel,my daughter loves their playroom swimming pool,this time she loved with very friendly n welcoming girls Intuon ,Prapaporn n wipada the entire staff is friendly n good." }, { "user_review_posted": 7, "user_total_helpful_votes": 9, "expertise": 0.006131681404769, "user_cities_visited": 9, "review_days": 0.108981380065717, "helpful_class": 0, "review_text": "This hotel was perfect from the word go!The location is great, a nice walk down the beach to bars and shops.The rooms are immaculate and have some lovely touches, sparkling wine and chocolate in our room on arrival, lovely toiletries and slippers and rope etc.The pool area is again lovely, I would recommend getting a day bed and eating at the hotel!The staff are lovely and very helpful.. A big thanks to Brian and Carly who were very friendly and went out of their way to ensure you had everything you needed and more!I hope I can return one day soon! Thanks for a honeymoon we won't forget!Claire and Anna :)" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6944140197152241, "helpful_class": 0, "review_text": "Good stay but there is a lingering cigarette smell at the corridor of my room. Why is this so when it is known to be a non smoking room. I wonder if there are stayers smoking in their room or at the corridor?" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.1013143483023, "helpful_class": 0, "review_text": "Ridiculously expensive, in a ridiculously expensive city. The staff were efficient and friendly but not worth the price. Over 1200 dollars for 5 nights after you add taxes and parking. The \" sports bar\" was horrible. Service sucked. We were given free soup for being patient by one waiter and then another waiter tried to charge us for it... Would not not not visit that restaurant again" }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 100, "review_days": 0.07886089813800601, "helpful_class": 1, "review_text": "This property is a block away from the monorail and 3 blocks from the strip.The public areas and suites are very clean. The suites and the beds in the suite are very comfortable.The one area I thought was going to be an issue was parking. The hotel offers complimentary valet parking. Most of the time it was very quick to retrieve my car. However, on check out day it did take a while to get my car.The only advise is the neighborhood the hotel is in. I would suggest, if you are walking, to walk in the day. There quite a few transients around the hotel and some \"protesters\" outside the Bally's. Not a big deal but just a word of advice.I'd definitely stay at this hotel again." }, { "user_review_posted": 58, "user_total_helpful_votes": 10, "expertise": 0.000726713769894, "user_cities_visited": 25, "review_days": 0.79025191675794, "helpful_class": 0, "review_text": "First time at the St. Regis for a two night solo business trip. I've stayed at the Mayflower and Ritz but wanted to give this hotel a try. Was not disappointed as this meets the mark for a luxury hotel. Right away you are greeted with doormen and helpful bellboy who brings your luggage inside. Check-in is not over a counter but in a room with two desks where you conduct your business. Complimentary bubbly wine upon check-in and being accompanied to the elevator by the receptionist makes you feel welcome. Rooms are well appointed with complimentary shoe shine. The butler can pack and unpack your luggage upon request. Slippers, bathrobe, and chocolates are de rigueur for these types of properties. But no in-room coffee maker at this hotel. All the furnishings are of high quality as well as the gold bathroom fittings. Room faced the inner part of the hotel and had darkened windows treatment for privacy as other rooms are close by. The hotel air conditioning is quiet. I have to turn off the fan to sleep at other hotels. Dimming Chandelier is a nice touch. Location is near the metro so convenient to get around." }, { "user_review_posted": 45, "user_total_helpful_votes": 14, "expertise": 0.001400076011131, "user_cities_visited": 15, "review_days": 0.37623220153340603, "helpful_class": 1, "review_text": "If you enjoy a quiet,intimate elegant hotel , this is the place. It is beautifully appointed, the service is first class. It is everything one would ever want in a top rated property. There is however two things that bothered me. The hallways, which are beautifully decorated as the entire hotel is, have low ceilings and are narrow. I got a claustrophobic feeling walking to my suite. Everything about the suite was magnificent except the living room was also a bit small .But the fireplace, balcony and the expensive and gorgeous finishes make it easy to say that this is truly a magnificent hotel. ." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.45454545454545403, "helpful_class": 0, "review_text": "Clean rooms and a great bar and restaurant. Parking is additional. My flight was cancelled less than 24 hours prior to my scheduled arrival at the hotel but Mike was good enough to cancel my first night and save me money even though the contract said he did not have to. Only wish it was not so expensive but this is an expensive area." }, { "user_review_posted": 64, "user_total_helpful_votes": 17, "expertise": 0.001179245283018, "user_cities_visited": 18, "review_days": 0.156626506024096, "helpful_class": 1, "review_text": "We spent a couple of days in downtown SF just taking in the sites. This hotel is very convenient to the BART and the Muni so we didn't miss having a car. There are lots of great bars and restaurants within walking distance of the hotel and we had a great time. The rooms were great and staff very helpful. I would stay at this hotel again!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.6270536692223441, "helpful_class": 0, "review_text": "such a cool place ,great ambience had a very great time at charles bar staff's are very attentive and friendly especially Abhijith from charles bar quick and efficient service and a guy with a great smile on his face would defenitly return soon ." }, { "user_review_posted": 260, "user_total_helpful_votes": 110, "expertise": 0.0019436593418710002, "user_cities_visited": 73, "review_days": 0.815443592552026, "helpful_class": 0, "review_text": "This was our second stay at The Cosmopolitan in Vegas in the past year. Our second stay was absolutely fantastic and much better than the first.Upon arrival the bell desk staff was very friendly and helpful. They now have staff directing the check in line which was a big improvement and the front desk staff was friendly and very knowledgeable. They provided good info on restaurants and the resort.Our room was excellent. The terrace studio provides lots of room to stretch out and the fountain view is the absolute best view in Vegas. The view makes the Cosmo one of the best resorts on the Strip.The bell desk was super fast, getting our bags to us in less than ten minutes. Housekeeping was also friendly and very good.The resort added Express check out on your phone and the TV which is also a big improvement.The restaurants are also superb. Holsteins is one of my favourite restaurants in Vegas and the Gold Standard is one of the best burgers I have ever had.The Cosmopolitan has made some huge improvements in the last six months and has gone from a \"probably won't go back\" to one of our favourite Vegas hotels. Completely redeemed themselves and I will definitely stay again.Also a big shout out to Brandon Dunlap for convincing us to come back and making our stay very enjoyable. So glad we tried this place again!" }, { "user_review_posted": 46, "user_total_helpful_votes": 26, "expertise": 0.002633737748801, "user_cities_visited": 54, "review_days": 0.26834611171960504, "helpful_class": 0, "review_text": "The hotel located just in a heart of city, next to sky train, surrounded by shopping malls, Sky bar and not far away from Sukhumvit road. Great service; housekeeping and room service come right away when you give a call. A bit a disappointed with the first day of room service, I ordered tom yam Kung soup but the shrimp not fresh at all and kind of rotten. For all the rest of my stay was just fine and got perfectly service. Thanks guys ^___^" }, { "user_review_posted": 162, "user_total_helpful_votes": 155, "expertise": 0.004534785990521001, "user_cities_visited": 129, "review_days": 0.8964950711938661, "helpful_class": 0, "review_text": "We stayed here for six nights at the end of our three week trip to northern California. On the plus side the location is good, close to pier 39 and fisherman's wharf. The concierge is very helpful and the rooms are ok. Front desk staff were very hard nosed and made absolutely no allowances for the fact that we were staying six nights, which I think is poor on their part. Every request was batted straight back from a later checkout to a quiet room. I paid up front in April and was then emailed with a special offer by the hotel of $20 a night spend in Pescatore. All I got was one $20 spend which in the small print said it was only valid for lunch and dinner-not breakfast. This is penny pinching your guests and not good customer service. In our whole 3 week trip, this hotel was the least accommodating and welcoming and we just felt like impersonal 'numbers'." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 8, "review_days": 0.0065717415115, "helpful_class": 0, "review_text": "We stayed labor day weekend. Very pleasant staff. Allowed us toleave luggage in lobby after checkout, so we didn't have to lug stuff around before our late departure. Room was antique - ish I don't really care about how frou frou something is. As long as clean, and operating I'm koo. But this was a nice change And I was pleased." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.762869660460021, "helpful_class": 0, "review_text": "This is a very nice hotel with outstanding staff. Nice lobby - lots of comfortable chairs. Bedding was OK - for me nothing compares to the beds at the Hampton Inns. Nice size TV at 55\" but not a smart TV. Quiet within walking distance to restaurants. Also they offer a free shuttle to Pike Market. Great restaurant (Jimmy's) and soon will have a WholeFoods across the street for easy access to good, healthy food at a reasonable price - well kind of because WholeFoods is not cheap. Parking very expensive - $42 USD with tax." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 22, "review_days": 0.45125958378970404, "helpful_class": 0, "review_text": "Visited Shangrila upon hearing glowing reviews about its phenomenal fitness and spa facilities. Everything people raved about was true, and I must say truly surpassed my expectations. I partook a boxing session with trainer Janaka and I will definitely be back again. His vast knowledge of fitness and boxing, I knew I was in good hands. The spa is beautiful, tranquil and has all your necessities. I recommend Shangrila to anyone on their next visit to Dubai. You will not be disappointed. 10/10." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.06352683461117101, "helpful_class": 0, "review_text": "I stayed there with my family.The service was excellent, beautiful hotel, rooms and social areas, the staff is extremely kind and friendly, the frontdesk was very helpful, the location is perfect, I will definitely come back to The Redbury South Beach" }, { "user_review_posted": 209, "user_total_helpful_votes": 79, "expertise": 0.001724768724193, "user_cities_visited": 572, "review_days": 0.087075575027382, "helpful_class": 0, "review_text": "The hotel is really handy to lots of places to shop,eat and wander aimlessly. The staff are friendly and helpful. There is a very handy computer to check in and print boarding passes , which saved a long queue at the airport. Some of the rooms ( like 840) face Market street and are noisy and too much street light comes in. The promoted airport shuttle is very unreliable." }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.9479737130339541, "helpful_class": 0, "review_text": "Wonderful staff and accommodations! Great coffee bar in the morning and a wonderful hosted wine happy hour each night. Rooftop pool was great minus construction next to us, but something that can't be controlled by the hotel obviously. Rooms were clean and sleek with an earth tone vibe. Definitely would recommend for romantic weekend away!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6319824753559691, "helpful_class": 1, "review_text": "Very bad experiences. Not recommend. Asked for high floor, we were on the 7th ( rooms floor start from 7th to 29th) noisy , next to lifts, the furnitures are out of date. The only positive is near to BTS and Air Link." }, { "user_review_posted": 16, "user_total_helpful_votes": 17, "expertise": 0.00504799735187, "user_cities_visited": 11, "review_days": 0.237677984665936, "helpful_class": 1, "review_text": "This hotel combines the charm and history of old Hawaii with modern luxury. Comfortable, remodeled rooms. Amazing bar and restaurant on the beach with delicious food. Fabulous service. \"The Pink Hotel\" has it all. The only drawback is the tiny pool. But the ocean is only steps away." }, { "user_review_posted": 179, "user_total_helpful_votes": 47, "expertise": 0.0011644127359260001, "user_cities_visited": 53, "review_days": 0.49452354874041604, "helpful_class": 0, "review_text": "First of all this is not a luxury hotel on the beach. You can not get an ocean view.However, this is a very nice moderate range hotel which is located in very convenient area in Wikiki. Because the hotel is a couple of blocks north from the busiest area, it is relatively quiet, especially at night.Good value for service." }, { "user_review_posted": 35, "user_total_helpful_votes": 20, "expertise": 0.002663892435491, "user_cities_visited": 23, "review_days": 0.6955093099671411, "helpful_class": 0, "review_text": "The \u2018Queen Deluxe\u2019 room is in the basement of the hotel with small window close to the wall. So no outside views. Very (\u201cupstairs\u201d) \u2018downstairs\u2019 (!) experience. Room (nr 118) is not 25 m2 and not practical at all. Disappointing.Anonymous staff and contacts. But a perfect location and that\u2019s about it." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.687842278203724, "helpful_class": 0, "review_text": "The hotel was very nice. I especially loved the shower in our bathroom! The only complaint I have is the air conditioner did not work well. It was on the highest setting all weekend and room would not cool off. Another thing was the bed was the worst bed I have ever slept in at a hotel. I woke up both mornings and my back was so sore. It was very flimsy like you would feel as if you were falling off if not laying in the complete middle. Other than that, I think its a very nice hotel. The staff was friendly and willing to help. Room service was great. We ordered food from the Cafe/Restaurant was very good, although prices were high (probably comparable to the rest of the city) but the Steak and Burger we had was amazing! Overall, I would recommend a stay at this hotel but maybe not in the middle of summer." }, { "user_review_posted": 45, "user_total_helpful_votes": 23, "expertise": 0.002371056922529, "user_cities_visited": 16, "review_days": 0.154435925520262, "helpful_class": 1, "review_text": "I don't have a lot to say about this hotel as I didn't spend too much time in the room. The rooms seem a bit dated and the bathroom really needs a fan to help with moisture. But the bed was extremely comfortable!The location is great. I rode the el from midway and was able to get off just steps away from the hotel. Loved that!What I found weird is that when you come into the hotel from street level, you enter a small room with a concierge desk, couch, and 2 elevators. the elevators take forever. The lobby is on the 6th floor. If the elevators were faster or if there were more, this probably wouldn't be an ian issue." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.53012048192771, "helpful_class": 0, "review_text": "This was an AWESOME place to stay. 1st trip ever to San Francisco. Was recommended to me by a friend and was not disappointed. The hotel clerk offered me his parking spot as I was late in getting there. Wish there was ceiling fans, other than that room was clean. shower pressure was great for a tall guy like myself. Loved it and looking forward to going back" }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 13, "review_days": 0.9260679079956181, "helpful_class": 0, "review_text": "My wife and I came to Chicago on business. She has stayed at the Thompson previously and raved about it. So when we had the opportunity to each go to the Windy City on business, we picked the Thompson. My first impression, outstanding. I had just walked about a half mile from the train station to the Thompson. It was probably in the upper 80's for a temperature. I was sweaty and tired and as I approached the hotel, Mr. Murphy greeted me and took my suitcase to the front desk. He gave them my name and the very easy registration process began. The room we stayed in was extremely comfortable. Great beds, large bathroom with a rainfall shower. I haven't even gotten to the best part. The hotel offers a courtesy car. Mr. Murphy gave me a ride all three days of my stay to meetings in downtown Chicago. This guy can drive! He also carries a great conversation. He made the stay for us! I highly recommend the Thompson for business or pleasure." }, { "user_review_posted": 666, "user_total_helpful_votes": 273, "expertise": 0.0018797347496450002, "user_cities_visited": 356, "review_days": 0.07557502738225601, "helpful_class": 1, "review_text": "This is a well run Holiday Inn Express at Fishermans Wharf. It is just a few hundred yards from the water and close to Ghirardelli Square. The staff were all very helpful. We had a ground floor room (floor 1 in the USA) and it was large and clean. The only drawback is it is right by the road and the people and trams go past a few feet from water will have a view and be away from the noise of the trams. Valet parking is $48 per day and there is no option to self park under the hotel, although you can leave the your window. If you get a choice, the upper rooms on the 3rd and 4th floor facing the car out on the road at the parking meters overnight on some days of the week." }, { "user_review_posted": 23, "user_total_helpful_votes": 12, "expertise": 0.002422654941976, "user_cities_visited": 14, "review_days": 0.713033953997809, "helpful_class": 0, "review_text": "We visited the hotel on our honeymoon and stayed for four nights. We really enjoyed our stay here, the staff were friendly and it was in a great location. It was close to the sky train and also there were plenty of taxis available. The hotel was clean and modern.Thank you!" }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 19, "review_days": 0.8121577217962761, "helpful_class": 0, "review_text": "Location is near the sky train. Friendly staff and room clean and well organized. Bit far away from the airport (took 2.5 hours to get to our hotel via taxi)There are local stalls that open just opposite to the hotel twice a day (local breakfast stalls in the morning and one dinner stall at night).Rooftop bar is a must if you want to enjoy the view.The swimming pool is quite small and it would have been nicer if it was bigger." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.18017524644030602, "helpful_class": 1, "review_text": "The hotel is beautiful and in a great location. The staff are very friendly and helpful and the food is great. However, for a hotel in Hawaii, the pool facilities are seriously lacking. The pool is tiny and there are a total of maybe 50 chairs. Given the size of the hotel, with multiple buildings, there should be at least another pool to accommodate the large number of guests. If you cannot get a spot around the pool but require shade, you are forced to pay $55 for the day to rent an umbrella and chairs on the beach." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 4, "review_days": 0.0065717415115, "helpful_class": 0, "review_text": "I travel a great deal on business, but don't frequently stay at Hyatts. I just returned from a two-day trip here and was really impressed. The room size was large, bed extremely comfortable, and desk and desk chair very functional with outlets galore. Room service was fast and quite good. Breakfast buffet was also good. Staff is well-trained, friendly and helpful. Great location, too." }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.048740416210295005, "helpful_class": 2, "review_text": "We stayed in this hotel for two nights. We were greeted by friendly staff and found them very welcoming. That's where the good stuff ends. We knew this hotel was old when we booked it, but I had expected it to be a little updated. We got to our room and it was small, old and to be honest, felt \"divey\". The carpet seemed cheap/old, the furniture was cheap and the beds were not comfortable. There was no air conditioning, and the window was open to the street, which was very noisy. We asked to be moved, and we were able to get a different room which had a window a/c. The a/c was SO loud and the new room was even smaller. If you are looking to save money, I would stay here. If you're looking for a nice, comfortable room, don't stay here." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.09857612267250801, "helpful_class": 0, "review_text": "Hotel staff was wonderful. Very helpful and charming. I would recommend this hotel and I would come back. Shout out to Denice who provided us with great service. Rooms were what we needed. Every question/concern we had was met with professional care. Thanks Beacon !" }, { "user_review_posted": 49, "user_total_helpful_votes": 11, "expertise": 0.00097953779327, "user_cities_visited": 26, "review_days": 0.725082146768893, "helpful_class": 0, "review_text": "Fabulous hotel in the heart of the city. Beautiful rooms with incredibly comfortable beds. The rooms were spacious and very clean. The staff were incredibly helpful. The whole hotel is modern with a vibrant feel to it. We can\u2019t wait to return." }, { "user_review_posted": 21, "user_total_helpful_votes": 10, "expertise": 0.0022015205729200003, "user_cities_visited": 413, "review_days": 0.11719605695509301, "helpful_class": 0, "review_text": "I booked the hotel for a rather large family event. The hotel is in a good location - close to the loop, shopping, the L lines, ect. What I didn't know at the time was the hotel was under renovation. Had I known I would have stayed clear, and I definitely would not have stayed in the club level (as there was no such thing - even though I upgraded). I feel the hotel will be great after the renovation. Just stay clear until that happens." }, { "user_review_posted": 43, "user_total_helpful_votes": 7, "expertise": 0.0006799945600430001, "user_cities_visited": 35, "review_days": 0.12979189485213502, "helpful_class": 0, "review_text": "Our recent stay at Avani Atrium between 12th -24th August was a thoroughly memorable stay. We booked 2 rooms. The staff and mangement were very kind and assisted us to ensure that our stay was comfortable. Management acceded to our request for a smoking room, made arrangements for additonal rooms for us to rest in as we awaited our rooms to be cleaned they also allowed us a late checkout upon request and they did not charge us for this. Provisions were made for Halal breakfast preparations and arrangements. The guest relations officer Ms Watida was excellent and was always at hand to assist us as required. Dinner at the hotel both at the restaurant and room service was of a high standard and reasonably priced. All staff with whom we came into contact with were absolutely wonderful and accomodating !A great big thank you to everyone at Avani Atrium and we look forward to our next visit. Please pass our best wishes to Watida and your wonderful management.Mr & Mrs Adam & Mr & Mrs Khan - United KingdomClean rooms, bathrooms, entire hotel was always clean and tidy and meets high standards." }, { "user_review_posted": 29, "user_total_helpful_votes": 10, "expertise": 0.00156376627972, "user_cities_visited": 11, "review_days": 0.7973713033953991, "helpful_class": 1, "review_text": "The Cosmopolitan in Las Vegas is a awesome high tech modern hotel and casino. Rooms were large and spacious and on the modern and tech oriented side. Beds were very comfortable as well. Food was fabulous (but very expensive). Would highly recommend to anyone staying in Vegas. My only negative would be my safe never worked the whole stay (7 nights). Made several attempts to have someone come take a look at it and never showed up. Very disappointing. If your drinking make sure your gambling for free ones. Beer $10-15, drink $12-20+. And boy Vegas has changed." }, { "user_review_posted": 38, "user_total_helpful_votes": 11, "expertise": 0.00129502836867, "user_cities_visited": 34, "review_days": 0.7272727272727271, "helpful_class": 0, "review_text": "Beautiful hotel with spacious rooms and very good facilities, including two outdoor pools and a gym. Located just across the road from Waikiki Beach, yet allowing the comfort of having a dip and then relaxing under umbrellas, with plenty of beach chairs next to the pools. Walking distance from major shopping centres. My only (rather minor) negative comment will be about quality of buffet breakfast: no fresh vegetables, literally zero, or any other, healthier, options in the middle of summer. Lots of breads and pastries though. After our first breakfast we opted for having our breakfasts elsewhere." }, { "user_review_posted": 27, "user_total_helpful_votes": 15, "expertise": 0.002586830458396, "user_cities_visited": 8, "review_days": 0.043263964950711005, "helpful_class": 1, "review_text": "Great Lobby, amazing location, super friendly staff, very good rooms made excellent with the inclusion of a FULL KITCHEN. Across the street from Trader Joe's. Coin laundry in the basement. I've never stayed at a hotel that provided a better value than the Avenue Suites. We paid less than $200 per night- a 5 night stay for a family of 4, with taxes, was $1000.Excellent Location- .3 miles from the White House and the National Mall. 4 blocks from Georgetown one direction, 4 blocks from Foggy Bottom Metro and Georgetown University Hospital Emergency Room (funny that this is a good thing, but...)The Staff- Wow, just super nice people who greet everyone when they come and go with a genuine and friendly comment that is so welcoming. Very helpful and responsive to requests. We had a less than 5 minute wait for extra supplies in our room when we called the desk. They found us adjacent rooms, meaning our group of 6 had two suites that could leave the door to the suites open as another lockable door sealed off the end of the hallway. We loved that combination of privacy and closeness for our family!The Rooms- Very comfortable beds and pillows. Blackout curtains, pull out couches, flat screen TVs in both living and bedrooms. Dining tables. FULL KITCHEN, full-size appliances, including dishwasher. Keurig coffee maker and selection of tea kettle, pots, pans utensils. Yes, the appliances and cabinets are basic/dated but they work just fine and are very clean. Loved this aspect- could make a full breakfast for all the teenagers and their various tastes each morning for a fraction of the hassle and cost (and wasted time!) of hauling everyone to a breakfast place. The shower was upgraded with a 12\" rainshower head, plenty of hot water and two sinks, one inside the shower/toilet room and one outside. Magnifying makeup mirror and decent lighting. Iron, ironing board and safe.The Lobby- I usually don't care about a lobby other than \"oh that's nice\" but this lobby we used. The lobby is very well done, spacious, comfortable with lots of soft seating that you can really relax in. There is a modern gas fire and books to leaf through. We came back from a rainy cool day walking the Mall and Monuments to sit in front of the fire on a comfortable and chic couch and have some hot chocolate for the kids and whisky for the adults! Great service. On the last day I needed to work after we'd checked out, so I sat with my laptop using the free wifi in front of the fire and wrote a powerpoint deck. Very comfortable.The Laundry- Nothing fancy here- but if you need it, it's great. Two washers/dryers. $7 a load with detergent. We were in town to see our son who had been on a 7-month around the 3rd world backpacking trip and let's just say, I was very glad to be able to wash things!I think we used just about every amenity the hotel had to offer- except the lovely outdoor lounge area as our timing was just off with the weather. Outdoor couches, heaters, firepit. Looked excellent.TIPS- get a room on the back of the hotel, while the neighborhood is not loud, the sound is greater on the front of the hotel and lower floors. Don't try to put a person older than 12 on the pull out couch. Because it is indeed a pull out couch. They have roll aways for the more adult humans. Some things are a bit dated or chipped etc. Just like home :)" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 7, "review_days": 0.9791894852135811, "helpful_class": 0, "review_text": "historic old hotel. not recommended .room we reserved was not ready at 3pm (check in time) so we took what they had. queen bed rather than king. ok. no big deal. but the smallest oldest room i've stayed in for MANY yrs. Small, dark, view of heating system, no refrig, too hot and thermostat wouldn't cool the room, slow service at front desk.Public areas on 1st level are beautiful." }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 7, "review_days": 0.1078860898138, "helpful_class": 2, "review_text": "I came here with my parents and the place was great. I needed color copies and the front desk searched somewhere close by for me to go to. They always answered any questions we had. The maid service was great too!!The pool was nice too. It's mostly shaded which is nice when you're already sunburned.The only downside is the beach. It has huge rocks, you need water shoes to get in. Also, my parents are in their 60's and the sand was hard for them to move around in... But there really isn't anything outrigger can do about that.I would definitely stay here again, or another outrigger." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.076122672508214, "helpful_class": 1, "review_text": "The Good- The Swann House was located in a beautiful historic neighborhood which was somewhat close to the Metro. The staff were extremely kind and helpful and gave us tips on the best places to eat and see. Their advice was spot on. Sitting on the front porch in the morning and evening seemed to be the best place. The food was good. Nothing I would want to write about though.The Bad- the room we booked was the Serengeti Room and was not at all what was expected. The description of it on the phone was no where close to what we got. It was the basement of the home which did not have an entrance to the rest of the home. The bed rooms were extremely small and were only separated by a jack and jill bath room of which you could stretch your arms out and touch both doors to the bedrooms. The doors were not regular doors, more like saloon doors that went from top to bottom leaving zero privacy. The doors on one side of the bath room were broken so it was difficult to shut or had to be slammed. There was no real outside sunlight and it was a gloomy place. Luckily we had lots of sight seeing to do outside and spent any time we were at the Swann House outside. Another important thing to note is that the sheets on our bed seemed to rip when we would move. The rooms in the pictures were definitely not the rooms we seen. We were very disappointed with the accommodations but loved the area and the people that worked there." }, { "user_review_posted": 16, "user_total_helpful_votes": 14, "expertise": 0.004137702747434, "user_cities_visited": 14, "review_days": 0.032311062431544, "helpful_class": 0, "review_text": "I'm typing this outside the Presidents Sports Bar where I'm attending a convention. We've been waiting 90 minutes (not a typo) for our entrees. One person in our party left. And there is literally no service. This place should be fined by the DC authorities. Just atrocious. Really amazing that anyone could run a place like this. Do NOT eat here during a convention." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 115, "review_days": 0.076122672508214, "helpful_class": 0, "review_text": "Great location in middle of Loop/Theater area. Clean, convenient, reasonably priced. Excellent breakfast included in price. Very helpful and friendly staff. Is in same building as the Bank of America theater where Book of Mormon was being performed. Only negative is that area is pretty much dead on weekend evenings (except for the play)." }, { "user_review_posted": 12, "user_total_helpful_votes": 9, "expertise": 0.0035308396778100004, "user_cities_visited": 7, "review_days": 0.099123767798466, "helpful_class": 0, "review_text": "Needed a room in Vegas at the last minute. Choose this hotel because it was 100% non-smoking. The price was also right. There was no resort fee and the price I found online was reasonably low. After checking in, the first disappointment was the size of the room. Although they called it a suite, it was about 1/2 as big as other hotel rooms. The bathroom was so small that it was difficult to navigate. My other disappointment was with the the concierge who suggested we have dinner at the 800 Degrees Pizza Restaurant inside the nearby SLS Casino. Unfortunately, he didn't tell us that they are closed for dinner on Tuesdays. Overall, it was an OK stay, but I expected more from a Hilton in Vegas." }, { "user_review_posted": 90, "user_total_helpful_votes": 50, "expertise": 0.002586830458396, "user_cities_visited": 68, "review_days": 0.400328587075575, "helpful_class": 0, "review_text": "First time in Chicago and first time at Sofitel. Overall was very good. The hotel is excellently placed in close proximity to everything on Magnificent mile. Staff was very accomodating. We enjoyed the bathrobes and slippers. I brought the family, so needed to get two rooms. They were not able to have them together. The rooms are fairly small compared to other hotels, but nice. It is a modern, European style hotel. The beds were comfortable. The bath was a nice touch. Very nicely and stylishly appointed hallways. Sophisticated lobby and check in." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.8088718510405251, "helpful_class": 1, "review_text": "Another time in Bangkok, our favourite city. Again a Marriott hotel. At least until now my favorite hotel chain. All was good, room nice, staff ok, roof top bar stunning..... no complaints. But then you are back home and no rewards points on your account. I was under the impression that an airline or a hotel chain want to make sure you book again. After this trip in Asia with 3 top Marriott hotels I am quite sure Marriott is totally uninterested in any regular visitors. All 3 hotels including Sukhumvit did not put the reward points on my account.To make it more ridiculous they now demand my complete bills even though I booked through the web page and secured my booking with a cc. So dear Marriott admin to enlighten you, you have a great product, no question but other hotels as well and after this trip I am not so sure if I book only Marriott for the rewards or if I choose simply hotels I like and possibly don't get rewarded. Then at least I am not so disappointed.... My guess avoid more Elite Gold members....." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 21, "review_days": 0.829134720700985, "helpful_class": 0, "review_text": "Stayed here 5 nights and quiet, first class hotel with impeccable staff. About a quarter of the price of a comparable hotel in the states. Black out curtains and no street noise, good for sleeping in late afternoon since I was horribly jet lagged from flight from States. Good American breakfast through room service. It is next to the Nana BTS station so a good base for exploring the city, but very urban setting so not much around to do in the vicinity. A block from Nana Plaza and Soi 4, which is great for single travelers but not really a family friendly locale." }, { "user_review_posted": 1, "user_total_helpful_votes": 8, "expertise": 0.038728897715988, "user_cities_visited": 1, "review_days": 0.042168674698795004, "helpful_class": 3, "review_text": "I'm a frequent wonderer and i assure you this byfar is of the worst hotels i have been to.At first, i arrived at 7am and the receptionist refused to give us our room as check-ins are at three and suggested to pay extra half a day for a suite for two as no rooms are available, then a guest was checking out at the same instant. I asked for his room, he said it's not his call to make. Needless to say how tired one is after a long flight, i took the suite.Next day, i had my breakfast, average food nothing too fancy. I only had cereals with a sealed yoghurt pack and some coffee. I was blessed with digestive tract problems for three days.At 6pm on a day of my three days stay the door knocks and someone checks my minibar(as if he couldnt have done that when the housekeeping was in the room while i was out)They charge you for the wifi30AED per hour90AED per day200AED per three daysThe ONLY thing i cannot complain about is the location of the hotel from the Financial Centre Metro Station." }, { "user_review_posted": 6, "user_total_helpful_votes": 9, "expertise": 0.007172018095553001, "user_cities_visited": 4, "review_days": 0.19769989047097403, "helpful_class": 1, "review_text": "First bad experience at the D. My husband and I ordered drinks while gambling at the D. When they arrived, I tipped the waitress(for myself and husband), the waitress, Alicia, thanked me and rudely said to my husband and thank you sir. Thinking we must be mistaken that she could be so blatantly rude my girlfriend and I both ordered another round of drinks later on. We did not tip her and she rudely and sarcastically says, thank you soo much.....I was floored that a waitress could be so incredibly rude....." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.76013143483023, "helpful_class": 0, "review_text": "It was my ten times in this hotel, it is always a pleasure. For sure the best place of Dubai. Near all facilities (beach, Dubai mall)Horizon club is just perfect, Mije and Cris make you fell like princess. Thanks you so much and ... see you soon" }, { "user_review_posted": 163, "user_total_helpful_votes": 23, "expertise": 0.0005747091423430001, "user_cities_visited": 110, "review_days": 0.552573932092004, "helpful_class": 0, "review_text": "I stayed in this hotel while attending a conference. I was sleeping on a sofa bed because I was sharing the room. I must say it was not the most comfortable bed I've ever slept in. Breakfast was pretty disappointing. In the end the hotel is ok but nothing special." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.448521358159912, "helpful_class": 2, "review_text": "Good location and nice comfortable rooms and price is best it can be for the area and breakfast is adequate and free as is internet . Bed comfortable and suite spacious. No real complaints and had a great visit in D.C." }, { "user_review_posted": 94, "user_total_helpful_votes": 11, "expertise": 0.00045778838907700004, "user_cities_visited": 103, "review_days": 0.61117196056955, "helpful_class": 0, "review_text": "The reason for ranking the hotel a 4 is location and we had an updated room. The front desk and concierge staff were very friendly. Our room had been updated and had a nice view overlooking the city, heading out towards Alcatraz Island. The room was small, but I take it this is quite common in SF. We were right near a cable car stop, which we took at night time (it had been 100 degrees) and felt safe walking to and from the hotel at all times of the day. Our only complaint would have been with the breakfast. As Platinum Elite we would have expected to be able to have the full breakfast for our group of 2 and the ability to have espresso type coffee included in the cost. The staff in the restaurant were not very friendly (almost rated a 3 due to last 2 items)." }, { "user_review_posted": 21, "user_total_helpful_votes": 11, "expertise": 0.002432706504206, "user_cities_visited": 20, "review_days": 0.050383351588170006, "helpful_class": 0, "review_text": "I was visiting SF to celebrate my parents' birthdays and stayed at this hotel for one night. I understand this part of SF is where all of the great hotels are and it gets pricey. The Intercontinental Mark Hopkins was suggested as an affordable (under $300) option by the party organizer. I booked some kind of king room and it was small. The bathroom was a bit weird with one teensy tiny room for the toilet and shower. The sink was outside of that \"bathroom\" in the hallway as soon as you entered the room. It had great counter space but it would have been so much better to have an actual bathroom where you could get ready etc. in the morning without having the hall light on and disturbing others who might still be sleeping. The towels were small and rough and not at all what you'd expect from a luxury hotel. Also they charge for wifi which I think is just ridiculous at this price point and in this day and age. I had minimal interactions with the hotel staff but all of them were positive (check-in/check out was smooth). Overall the hotel lobby and bar off the lobby (didn't visit Top Of The Mark) were beautiful. But I was underwhelmed with the room and suggest spending more and going elsewhere if looking for a luxury hotel." }, { "user_review_posted": 36, "user_total_helpful_votes": 75, "expertise": 0.010004045753797, "user_cities_visited": 89, "review_days": 0.35487404162102903, "helpful_class": 0, "review_text": "We stayed here for two nights in September, 2016. The location is great. It's just across the street from the beach. We had a partial ocean view with a view of Diamondhead from our small lanai. The room itself was small but clean. The bathroom was also small and dated. The air conditioner struggled to keep the room cool so it was somewhat uncomfortable to sleep at night." }, { "user_review_posted": 113, "user_total_helpful_votes": 44, "expertise": 0.0017800665742940002, "user_cities_visited": 44, "review_days": 0.044906900328587004, "helpful_class": 2, "review_text": "I had booked a room months ago with this hotel for an upcoming trip and was excited to be near the strip, but not in a casino. We received an email yesterday telling us there was a \"booking error\" and that we could no longer have the room. That error being \"There's a big fight in town that weekend and we don't want to give you the room for the rate we quoted you\". They did, however, give us a suggestion of a sub-par hotel about 20+ minutes away for a higher rate that they thought we should stay at. Umm....THANKS BUT NO THANKS! And because we were notified so close to our trip...all the other close hotels were booked solid or wanted thousands of dollars for one night. Very poor way to represent your hotel and the value your customers are to you. I understand the want to make more money with the higher paying guests, however, have some integrity and honor your commitments that were made months ago. Thanks for nothing!" }, { "user_review_posted": 24, "user_total_helpful_votes": 3, "expertise": 0.0004965243296920001, "user_cities_visited": 54, "review_days": 0.21905805038335102, "helpful_class": 0, "review_text": "The hotel' location is very convenient and easy to access. It is close to shopping malls and public transportations.There are several restaurants serving various style of food, including Thai, Japanese, Chinese, and even a roof bar.The hotel staffs are kind and helpful. They are alway assist you with service mind." }, { "user_review_posted": 38, "user_total_helpful_votes": 21, "expertise": 0.0025726348310360003, "user_cities_visited": 21, "review_days": 0.392113910186199, "helpful_class": 2, "review_text": "We booked this hotel for the views, beach proximity and price and it didn't disappoint. Very helpful staff, handy to have an ABC, Starbucks, Tucker & Bevvy for healthy picnic food, a great grill / bar overlooking the beach and a very good Japanese restaurant all in the building. Great location for views over Diamond Head and Queens Beach. The rooms are not large, no lounge furniture, but comfy beds, lanai with comfy outdoor chairs and great showers. Priced accordingly - pay the extra for an ocean view or ocean front room - well worth it for the uninterrupted views.About 10 minutes walk to International Marketplace, city branch of Macy's, Cheesecake Factory etc. All the Aston & Aqua properties offer a free shuttle service to Ala Moana shopping centre running every 40 minutes or so." }, { "user_review_posted": 14, "user_total_helpful_votes": 3, "expertise": 0.000929997950851, "user_cities_visited": 5, "review_days": 0.542168674698795, "helpful_class": 0, "review_text": "Stayed at Marriott Marquis in SF for a week. When I checked in, I asked for a room with a window. She had several available so I chose the sixth floor room. Lovely room with two queen beds. Also a large desk top so I had lots of room to store my various items, a mini frig, huge TV, coffee maker, a great a/c system, and a bathroom that had good lighting. Beds were comfy also. Hotel employees were very friendly and always asking if there was anything they could get you.Good casual restaurant called B55 that a wonderful buffet breakfast, also served lunch and dinner. A nice market inside the hotel where I bought muffins. I felt very comfortable there and would stay there if I was in San Francisco again. Actually I had stayed there before in 2007." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.562431544359255, "helpful_class": 0, "review_text": "The D is a great hotel! perfect location right on Freemont Street next to one of the stages with live music. The D bar with the slushies and liquor outside the hotel are awesome. Attractive girls by the slushies and attractive guys by the liquor. Best of both worlds! Had a great stay here at The D. Would definitely stay here again! Fastest check in I've ever encountered!" }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.8033953997809421, "helpful_class": 2, "review_text": "I have receipts from the hotel and my card is charged more than the receipts that I got. I would never go to them again as I don't have the time to call and dispute charges. If a hotel cannot track what should have been charged in the first place then it doesn't deserve to be in business." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.16922234392113902, "helpful_class": 0, "review_text": "The rates are reasonable for Waikiki and you are paying for the location, not the property. It is dated and our bathroom had black mold in the shower. I told the front desk and she said she would send someone up to look at it, but it seems all they did was look at it. They did empty the trash in the bathroom, but I was hoping they would use a little bleach to remove it. Breakfast was not included as many reviews stated, and I was told by the front desk that when Tiki's did not have breakfast they included it in the rate, but now it does and is no longer included. We never had breakfast at Tiki's, but it is a great place for a cocktail and the old fashioned mai tai was awesome. All in all the location is right across the street from the beach so you can't beat that. They also gave me a complimentary bag of Coola sunscreen products which was more than enough to help me get through the mold and weathered look of the rooms, although I still think there is more they can do to avoid these issues. There also was no open outlet in the entire room. There was one behind the curtains with the alarm clock and lamp both plugged in. We charged our phones in the bathroom, not ideal but doable when traveling for vacation not work. The view from our balcony was great, value is good because the rates are reasonable, the location is awesome, and all staff we encountered were very pleasant." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5240963855421681, "helpful_class": 0, "review_text": "By far one of my favorite stays at a hotel I've ever had. This trip was to celebrate my boyfriend's birthday and it by far exceeded both of our expectations. After booking I had emailed the hotel letting them know it was my boyfriend's birthday wondering if we could do something special and was lucky enough to get a response from Jhonae, who was was wonderful. Not only did she upgrade our room to a bayside view but they left champagne and a cute birthday note for us in the room. Everyone in the entire hotel was so friendly and accommodating. Oh and the bayside view rooms are amazing so worth it." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.714129244249726, "helpful_class": 0, "review_text": "We did have a problem with the toilet in our room. We had reservations for 3 nights and we called on the first night we arrived and a maintenance worker came to look at it. After he tried to adjust the toilet (the water would run and fill up the bowl for no apparent reason), it seemed to work for a few hours but then the problem re-occurred again. When we called to address it again, they told us they would look at it the next day but that was the day we were checking out. The toilet ran constantly all night that night and was so annoying that it was difficult to sleep. When I let the lady at Guest Services know upon checking out, she thanked me for letting them know so they could fix the toilet but no compensation was offered to make sure we were 100% satisfied." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.31270536692223405, "helpful_class": 0, "review_text": "I enjoyed the artwork throughout the hotel. My bed was so comfortable and my room gave a nice respite feel at the end of a hard day's work. The wine tasting hour was a delightful treat, especially the delightful, vibrant red wine. All of the staff were professional, friendly and accommodating." }, { "user_review_posted": 120, "user_total_helpful_votes": 55, "expertise": 0.002114825848688, "user_cities_visited": 105, "review_days": 0.8362541073384441, "helpful_class": 0, "review_text": "I recently stayed here since I had an early flight out of ORD. The hotel is located on the airport ground and took less than 5 minutes to walk from the front desk to ticketing inside the airport. My concern would be airport noise but the rooms are very well insulated and I could not hear a thing. There is a huge state of the art gym on the property and a few food options inside the hotel. There is no executive lounge but everything else was on point. The rooms are typical for Hilton so nothing special there. The property is clean and very well maintained.Definitely would stay here again!" }, { "user_review_posted": 55, "user_total_helpful_votes": 20, "expertise": 0.001655081098973, "user_cities_visited": 132, "review_days": 0.19058050383351502, "helpful_class": 0, "review_text": "The location is really convenient. Not far at all from the city center, easy to navigate and easy to locate. If you enjoy walking even better - park is across the street - Magnificent mile just there. Room on the top floor was big enough - two large french beds, I must say it was a bit cold in the room. Air conditioning was noisy and did not operate well from time to time. Service was excellent - wifi was working all over the place." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.573384446878422, "helpful_class": 0, "review_text": "My room was smelly and there was no coffee maker and carpet was filthy. Their casino used to be decent in the past but not anymore. They took out all their good slots and left the super tight ones. Their players club doesn't reward players like they used to. I just feel taken advantage of when I play and stay there. Never again!! No more breakfast buffet or shuttle to the strip. You have been warned..." }, { "user_review_posted": 193, "user_total_helpful_votes": 33, "expertise": 0.000719774474476, "user_cities_visited": 66, "review_days": 0.886637458926615, "helpful_class": 0, "review_text": "I came here for a memorial of a close friend and was blown away by the service and overall hospitality of this hotel. They made me feel very welcomed. The rooms are very spacious and clean! Overall a great hotel in the center of downtown Seattle!" }, { "user_review_posted": 15, "user_total_helpful_votes": 10, "expertise": 0.003126264298061, "user_cities_visited": 10, "review_days": 0.8838992332968231, "helpful_class": 0, "review_text": "Great acommodations. North side rooms on lower levels very noisy all day and night trucks back up alarms! Pool limited sunshine. Otherwise a great clean compact resort right on the Stip. Friendly courteous staff and a great little shop for the esentials." }, { "user_review_posted": 224, "user_total_helpful_votes": 137, "expertise": 0.002858955565013, "user_cities_visited": 230, "review_days": 0.354326396495071, "helpful_class": 0, "review_text": "We really enjoyed our stay here! The rooms are clean, there is a fridge in the room, and all have balconies. The staff is very helpful. The location is great and safe, 5-10 minute walk to the beach, 15 minute walk to the main Waikiki area, and an ABC store is right across the street. You can rent chairs at the beach for $50 a day. The hotel provides towels. The pool is very nice, nicer than it looks in pictures. I have two complaints: the A/C is awful in the hotel. The first floor is open air concept which is fine but I don't think the other floor main areas have A/C, it was hot! We called maintenance about our A/C and they came right up, he changed the temperature down to 60 but it never got that cold, it got down to maybe 69. Also, the bathrooms have windows and a glass door, this is fine during the day but I am pregnant and have to use the bathroom a lot at night so whenever I'd go, it would light up the bedroom and wake up my husband. We would stay here again though!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.031215772179627004, "helpful_class": 0, "review_text": "The room was great, clean, modern, great value for money. Location was A+++ couldn't get a better location in Union square. Only downside was staff were not willing to help whatsoever. Always had sour looks on their faces when they unwillingly greeted you." }, { "user_review_posted": 23, "user_total_helpful_votes": 5, "expertise": 0.0009450752941960001, "user_cities_visited": 10, "review_days": 0.06790799561883801, "helpful_class": 0, "review_text": "My wife and I spent five nights in a Monte Carlo king room. It was spacious, clean, and felt like home. The staff was always helpful and cheerful. The location is central to many of the Seattle attractions and to the metro station where you can catch the light rail to the airport. We highly recommend the Monaco!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9277108433734941, "helpful_class": 0, "review_text": "I stayed in the H Dubai 3days was very fantastic and wonderful.I would like to thank all the staff especially room service mr Ahmed atta who was friendly and helpful and cooperative with me and I wish come back soon with my family." }, { "user_review_posted": 113, "user_total_helpful_votes": 45, "expertise": 0.0018230303314360002, "user_cities_visited": 96, "review_days": 0.7645125958378971, "helpful_class": 0, "review_text": "We spent 3 nights at St Gregory Hotel at Dupont Circle. Our room was large and well appointed, bathroom spotless and almost instant hot water in the shower. Staff were very helpful and pleasant. Waiting staff were very friendly and the food was delicious. We can highly recommend this hotel." }, { "user_review_posted": 28, "user_total_helpful_votes": 33, "expertise": 0.005611513059378, "user_cities_visited": 83, "review_days": 0.275465498357064, "helpful_class": 0, "review_text": "My husband and I stayed here for one night pre-cruise. I chose this hotel based on it's proximity to the cruise port (about a 10 minute drive) and the fact that it was right on Ocean Drive in the middle of everything! It's surrounded by tons of restaurants and boutiques and it's right across the street from beautiful Miami Beach.There is a Walgreens right around the block in case you need to pick up any last minute travel essentials. The reservation was not cheap but you are paying for the location. We had to haul our luggage up the front steps when we arrived and back down when we checked out. Where are the ramps? Also, being solicited by the menu wielders every time we stepped outside was annoying. The lobby is small and the decor is very art deco, very Miami. Immediately upon entering you are hit with the smell of perfumy cleaning chemicals with an undertone of old cigarette smoke. I was hopeful that the smell was confined to the lobby... it wasn't. The hotel staff was very friendly and check in was quick. You can tell they have done some \"renovations\" (new paint and lobby furniture). We booked a room with a king bed and it was very tiny with no view. I truly couldn't imagine being comfortable there for more than one night or with more than 2 people in a room. The bathroom is miniature with zero counter space. When you open the bathroom door it pretty much touches the foot of the bed. The bathroom door is SEE THROUGH. TRANSPARENT. If you value your privacy while doing your...um... business, send your other half down to the bar for a drink or 2! The bar too is very tiny, maybe 6 seats. A nice touch is that the hotel provides you with large towels for the beach. We were also given 2 breakfast tickets for the continental breakfast. Overall the hotel was decent but I wouldn't stay there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.45125958378970404, "helpful_class": 0, "review_text": "The Hyatt McCormick Place Hotel was a great venue for the conference I attended there, as well as being a most hospitable hotel. The staff were always gracious and helpful. The Chicago El was a short walk away, which I really appreciated.I would stay here again in a heartbeat!" }, { "user_review_posted": 702, "user_total_helpful_votes": 194, "expertise": 0.001231330040775, "user_cities_visited": 175, "review_days": 0.528477546549835, "helpful_class": 0, "review_text": "Have stayed at The Talbott 4 previous times, but this is the first time I've stayed there since the renovation. I feel like they have ruined the place. It's still a nice hotel but all the charm and elegance that I loved has been replaced with white modern decor and IMHO, it's not an improvement. The place had real character and now is rather sterile. We had reserved a room with two beds and they could not accommodate us, which was frustrating. They did not seem to be aware that we've stayed there before, and seemed like that attention to detail was known by previous staff. One thing that has not changed is the two charming bellmen, Duane and Charles -- two distinguished older gentlemen who really know how to take care of people. Their other staff could take a lesson. My impression standing at the front desk is that they were somewhat disorganized. They did work with us on the rate because they could not accommodate our room request, which was appreciated. Parking is expensive here -- $65 per day for valet. I like the location but the character of the Talbott has been stripped away." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.807776560788608, "helpful_class": 0, "review_text": "Nice hotel and the location is perfectly. Most of the restaurants at the jumeirah complex are great. The beach is nice and summersalt beach club is perfect for relaxing. Room are up to date. Perfect hotel for families" }, { "user_review_posted": 97, "user_total_helpful_votes": 59, "expertise": 0.0028426444442160004, "user_cities_visited": 452, "review_days": 0.128696604600219, "helpful_class": 0, "review_text": "I stayed in a junior suite on the upper floor. The room was spacious, clean and well decorated, I had panoramic view of DC.The valet parking service and front desk welcome was nice (but could be better)." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.276013143483023, "helpful_class": 0, "review_text": "I couldn't fault this hotel. The staff were friendly, rooms were clean with tea and coffee making machine, and the location was ideal for shopping, sights, food and drink etc. The hotel also had a downstairs lounge with complimentary drinks and snacks. So including the free wifi and the fact there is a pub right next door, this was just the perfect stay!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7272727272727271, "helpful_class": 1, "review_text": "Very quaint swanky chic remodeled hotel. Conveniently located to all of the shops and beach. Rooms are small, but nice. AC was cold. Breakfast was simple finger foods, but all you need - fruits, hard boiled eggs, and breads/muffins. I brought my family - wife and 10 and 8 year old. Didn't see any other families in the hotel. Small staff to service, but they were always around and helpful. Clean, good value, good bed. Limited view...but you're not paying for it either. Convenient parking on-site for cars under 6 feet tall. Overall comfortable and convenient stay." }, { "user_review_posted": 33, "user_total_helpful_votes": 17, "expertise": 0.0023906726985170003, "user_cities_visited": 14, "review_days": 0.5306681270536691, "helpful_class": 1, "review_text": "I stayed here for two nights for business. The hotel lived up to its reputation for service. From the moment my Uber dropped me off I was met by hotel staff who went above and beyond to make sure I had everything I needed, whether it was help getting my bag up to my room, bottled water, a warm total to refresh with, or other countless offers they made to make my stay great. The room was beautiful- I had a standard king bed and the chaise was really nice (big enough to sleep on). I think each room must have dual sinks, and I also thought the Nespresso machine was a nice touch. The only negative is that I had a room facing the courtyard and usually when I stay in SF I have a beautiful view of the city, so would suggest requesting that if possible (I did not)." }, { "user_review_posted": 53, "user_total_helpful_votes": 16, "expertise": 0.001355292824442, "user_cities_visited": 52, "review_days": 0.46111719605695506, "helpful_class": 0, "review_text": "Amazing new life was given to this old piece of history in DC by the Trump Organization. Everything is sparkling and shines. The \"lobby\" is immense and is a great place to have a nice meeting in the open or just a fine glass and watch the people. The service is impeccable. You can also visit the museum and tour the tower. Very impressed along with the people I was with. The rooms are elegant and quality and good taste is everywhere. The only think I did not like and spoiled the experience is that the hotel's main entrance is on the side - not where it should be = the main majestic doors on the Pennsylvania Ave." }, { "user_review_posted": 59, "user_total_helpful_votes": 18, "expertise": 0.001370818582539, "user_cities_visited": 26, "review_days": 0.044359255202628005, "helpful_class": 0, "review_text": "I was greeted by very friendly concierge and desk staff upon check in. I asked for a quiet room and they lived up to that! the view was not the greatest looking out onto a glassed in ceiling of the restaurant below - believe it had been a courtyard at one time - but it was wonderfully quiet.The room was very clean and stayed true to the upgraded heritage of the hotel. The only concern was with TV reception in my room (other travelers with me did not have this issue, so isolated). The internet in room was fast and easy to connect.I would recommend this hotel to anyone as it is in walking distance to the Staples Center, many Museums and China town as well as the Convention Center." }, { "user_review_posted": 5, "user_total_helpful_votes": 14, "expertise": 0.01348339401964, "user_cities_visited": 4, "review_days": 0.410733844468784, "helpful_class": 0, "review_text": "The \"Pink Lady on he Beach\" never disappoints. One of the grandest hotels in the world, from the carved wood doors, wallpaper and carpeting, this beauty is centrally located on Waikiki Beach and close to shopping, restaurants and sand! I'd live here forever if I could... and drink Mai Tais all day!" }, { "user_review_posted": 10, "user_total_helpful_votes": 46, "expertise": 0.022222222222222, "user_cities_visited": 14, "review_days": 0.06736035049288, "helpful_class": 0, "review_text": "After reading many positive reviews on Tripadvisor, I decided to book a room at Platinum for a relaxing weekend getaway. After making the reservation online, I noticed the check-in time for this hotel is 4pm instead of 3, and I believe not many reviewers mention this. Although the hotel is not on the Strip, it only takes me 10 minutes to walk there from Ballys.I arrived on a hot Saturday afternoon. Upon check-in, Katie recognized my special requests and accommodated them fully; she even gave me a complimentary late checkout (2pm instead of 11am). That is very nice of her and I cannot thank her enough for the hospitality!My room facing The Strip is indeed big and comfortable, but keep in mind that sun will hit this side of the hotel in the afternoon. Bose radio and CD player in the living area is a great touch, although the TV scrren size is relatively small (I do not watch much TV in Vegas anyway). The large kitchen area has everything you can think of (plates, forks, spoons, cups, bowls, coffee machine, toaster...) so it is very convenient for a family to prepare meals. Granite countertop is also a nice touch. My room even have a dishwasher! On a side note, I especially enjoy the convenience of getting ice from the fridge in my room :)The restroom is specious as well even though the toilet is in a kind of awkward place (between the whirlpool tub and shower, no partition whatsoever). I could not find the cotton ball, cotton swab and hair dryer in my restroom, and I did not use the tub because I could not make the drain stopper to work.I am not sure if this hotel has turndown service. When I came back to my room around midnight, I noticed the bed was not made and I could not locate the slippers.The lobby (did I mention this is a non-gaming, non-smoking hotel? Perfect for family!) has a quite cozy bar (STIR) and a small shop for the necessities. I ended up having my Sunday brunch at Giada (again, only 10 minute walk from the hotel) and I will review that on a separate post. The check-out process is also a breeze. The staff are very friendly and professional.I would not hesitate to stay at this hotel my next visit to Las Vegas. Two thumbs up and thank you for having me!" }, { "user_review_posted": 686, "user_total_helpful_votes": 416, "expertise": 0.002833743323782, "user_cities_visited": 144, "review_days": 0.21193866374589201, "helpful_class": 0, "review_text": "The hotel is located very close to Dubai airport (5 minutes by taxi, not walkable). Whilst the room I booked was ok (a superior room, which is apparently recently refurbished and better than a deluxe room) my experience at the hotel was not particularly good:- I checked in late (around midnight) but was told the latest I could check out was 2pm. The following day, after speaking with a duty manager, they extended this to 3pm.- in general I found the reception staff poor....not particularly helpful, smiling or solution orientated- internet is a rip off....it is not free (like almost any other hotel) and will cost you over $25 per day- I wanted to store a small package at the hotel until my return, but they refused to do do, as I did not have a confirmed booking- the breakfast buffet was below expectations...quite limited in choice with average to low food quality. Not worth paying for.All in all, there are much better options near the airport. Try Al Bustan Rotana, Le Meridien or Premier Inn." }, { "user_review_posted": 81, "user_total_helpful_votes": 26, "expertise": 0.001448025685768, "user_cities_visited": 145, "review_days": 0.582146768893756, "helpful_class": 1, "review_text": "we had 2 rooms on 2 different floors and on both floors, people were fighting....The room was nice but the shower and bathroom were old and not maintained well.You can find better option for this price" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5115005476451261, "helpful_class": 0, "review_text": "I've stayed at this property for the last 4 years straight. The service, cleanliness, and hospitality has always been consistent from the Front Desk staff; to Steve the Front Door Man; to the Bartending Staff; to the Maid Staff. Its a great place to take a stroll every morning either up Michigan Avenue and or over to the Lakefront just a short walk away. It would be better if the lounge stayed open later and served food. Its not unusual for the bar lounge to close down at 10 p.m. I felt secure in the hotel. Given the fact it is a dated hotel, I would recommend upgrading lighting in the hallways. Overall, its was a very good deal for me." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.2092004381161, "helpful_class": 1, "review_text": "We stayed here for three nights from the 10th to 13th, although the Hotel is in need of a little TLC, the location and the Staff made up for this.The Rooms were clean and a decent size and the bed was unbelievably comfortable as I am over 6ft.The staff were always accommodating to all our request and provided a service with a Smile.One down side of the stay was apparently the breakfast was no longer included although it was still advertised on the Web. No big deal as there was an ABC shop in the same complex. These ABC shops were amazing catered for everything" }, { "user_review_posted": 41, "user_total_helpful_votes": 15, "expertise": 0.001665845854089, "user_cities_visited": 30, "review_days": 0.29901423877327404, "helpful_class": 0, "review_text": "Staff was helpful, facilities were clean and well kept, our room was comfortable. The hotel is in a convenient location. We spent most of our time sight seeing, but I had no issues with Park Central and would definitely stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.512048192771084, "helpful_class": 0, "review_text": "The hotel is in a great location it is central has anything you need around it, very safe. Food and drink was spot on. Cannot praise the staff enough so so friendly and know Bangkok extremely well can advise on transport sightseeing and more! Very accommodating, we had checked out went to the temples and grandpalce came back to get to pick up bags and possibly ask for a shower room. The spa was closed and there were no available rooms so they opened up a conference room with a large bathroom for us which we were extremely grateful for. Extremely pleasant stay would highly recommend!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.811610076670317, "helpful_class": 2, "review_text": "Minimizing personal comment.....1. I booked and paid for a room in advance, but room I pre-paid was not available when I checked in. (The assumed flexibility only works one way - against the prepaying guest).2. According to Uber I arrived and then entered my room 32 minutes later) perhaps more check-in staff?)3. Room service, really surprisingly, finishes at 9.30pm.I am currently in room 483; (in the unlikely case) this hotel has any management who care (I can only assume it is a franchisee that does not care about SPG/Westin)." }, { "user_review_posted": 37, "user_total_helpful_votes": 20, "expertise": 0.002513933993576, "user_cities_visited": 21, "review_days": 0.323110624315443, "helpful_class": 1, "review_text": "This hotel is in a great location, you walk out the door straight onto Fremont street and it's only $20 to get a taxi to the main strip.Check-in was simple and quick. The rooms were very clean, there were plenty of towels etc. There is a fridge and a safe in the room - both free to use. The hotel has free wifi, which is good quality. We had a corner room and had fantastic views of the strip/stratosphere. The hotel was reasonably quiet, we could hear music slightly until around 11pm/12am but it was muffled and not a problem.The pool is very clean and there are sun beds and towels which are free to use! The pool area is a little bit small, but there were always chairs or sun beds available when we went.The casino had a good selection of machines and table games. The bar was reasonably priced and you were offered free drinks whilst playing at the machines (the same in most casinos). There is a McDonald's located inside the hotel which is good for a quick snack!I would recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.845564074479737, "helpful_class": 0, "review_text": "First of all this an excellent hotel, we stayed four nights in the hotel, the room was spacious and well appointed, the receptionist Mohammed Seoudi was super friendly and helpful and he made our stay very nice he made us enjoy with the horizon club access and facilities were excellent. Good location neer the metro and small restaurant and coffees" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.692771084337349, "helpful_class": 1, "review_text": "Comfortable, very clean, friendly staff, amazing location! It was wonderful to come back to this property after long days touring the city. It\u2019s in the heart of the city but very quiet. I will recommend this hotel and this city to everyone and will definitely stay there again on a future trip." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 13, "review_days": 0.35487404162102903, "helpful_class": 0, "review_text": "The location of the hotel is a couple of minutes walk from union square. The rooms and hotel are decorated in a french style. It's small but that is exactly the charm of it.Breakfast is nice and around 5 o'clock they serve a complimentary wine with some snacks. Which are really good.The staff is very friendly and Leon will do his upmost best to make you feel comfortable.I would definately recommend this hotel to my friends and next time we will make a reservation here again." }, { "user_review_posted": 117, "user_total_helpful_votes": 59, "expertise": 0.002337860993935, "user_cities_visited": 67, "review_days": 0.14293537787513602, "helpful_class": 0, "review_text": "If you want a hotel with a bunch of frills or if you are used to staying at a 4/5 star hotel then this is not the hotel for you, know this before booking and you will be okay, you are getting a run of the house type hotel. The hotel WILL provide you a clean atmosphere; lobby is pretty basic but a good gathering place. This hotel was picked by YMT the vacation tour group I was on, so I did not have a choice in the hotel selection. You are only a five minute walk away from the beach! There are many restaurant choices all around the hotel (stay away from Maketti Buffet-in a different review) and an ABC store (be sure to get your water here and some souvenirs they have good prices).There is a sports bar not too far that had a good happy hour (cheap food and drinks) Da Big Kahuna and reasonable price food in general, I went there alone and feel comfortable walking there and back by myself. Back to the hotel, you can walk outside your room onto a deck (since I was on a lower floor I walked out onto a roof), ask for a higher floor for a better view. The swimming pool was pretty basic, but there were plenty of lounges and a heated Jacuzzi. Would I pick this hotel if going back, if I\u2019m on a budget Yes, no if I\u2019m not on a budget! But all in all for a basic hotel it's good!" }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 7, "review_days": 0.46604600219058, "helpful_class": 0, "review_text": "This hotel is ideally located for access to Union Square and the Trolley car stop is literally less than 100 metres away. The rooms are large and comfortable and very clean. The concierge are incredibly helpful and nothing is a bother. Would recommend this hotel to friends and family." }, { "user_review_posted": 131, "user_total_helpful_votes": 73, "expertise": 0.002595066089536, "user_cities_visited": 217, "review_days": 0.458378970427163, "helpful_class": 1, "review_text": "We are staying here usually at the start of our annual trip to Hawaii, before flying to the other Islands. Most hotels in Honolulu are overpriced with dated decor in the rooms, this is the same at the Moana. The service is very friendly, the rooms in the tower spacious. I am not sure that I would call a room that is 8 rooms away from the front \"Premier Ocean View Room\" (regardless of it being on a high floor and offering views of Waikiki) which is charged at premium rates! You hear more of the traffic than the Ocean when sitting on the balcony. During our stay this time there was a huge Japanese Group, with one elevator for the entire 2 days we stayed out of service, at one time we waited over 20 minutes in line ( most other times at least 20 minutes) to make it to our room as 100th of people always arrived and left at the same time. Might do some research for our next trip and stay somewhere more \"up to date\". If you do not have to high expectations, then its an ok place to stay." }, { "user_review_posted": 68, "user_total_helpful_votes": 27, "expertise": 0.0018173439518140001, "user_cities_visited": 505, "review_days": 0.13198247535596902, "helpful_class": 0, "review_text": "I only spent a night at this hotel last month, but since I have been to many other Sofitel, I though I would offer some points of comparison! They great you with \"bonjour\" at the door, so that is a nice touch, but when you carry on in French, they clam up!...I think the staff is only taught that one word! ...well there is very nice French lady at the front desk...so you can carry on speaking French with her at least. I digress....the hotel is fine with all amenities you can expect at a Sofitel such as bathrobe, Lanvin bath products etc..it wants to be modern, but it is not very original! The location is great though, as one can walk to the river and the lake easily! Try getting a room on the higher floor for the view! All in all it is not as nice as the other Sofitel I have stayed at, and since my room was paid for, I cannot make a price comparison! ( wifi came with the room, but slow...)" }, { "user_review_posted": 65, "user_total_helpful_votes": 58, "expertise": 0.004221729941690001, "user_cities_visited": 82, "review_days": 0.457831325301204, "helpful_class": 0, "review_text": "We stayed four nights in two connecting luxury rooms on the fifth floor. The hotel opened fairly recently and it seemed not all rooms were even finished. Our two rooms had nice designs in the typical Firmdale fashion. Maybe they were a bit more sterile than what one are used to in London, but even so they were luxurious and immaculately clean.The Whitby bar, The Orangerie and the Drawing room are all lavishly designed and we especially enjoyed the Orangiere which is both filled with light and cosy.Breakfast was good although a bit inconsistent. The American pancakes being much larger and \"lusher\" the first two mornings of our stay. The fruit buffet was very good. But again the buffet setting is just a bit more \"clinical\" than what you are used to from Ham Yard, Dorset Square and the other London sisters. For example it would have been nice with some whole fruits like plums and peaches and some different types of youghurt. But I am sure this will evolve going forward.Service is still a bit inconsistent and our tea the first evening did never appear and the fire alarm went off two days without anyone making an apology. Also restaurant staff was a bit hit or miss, but" }, { "user_review_posted": 101, "user_total_helpful_votes": 40, "expertise": 0.0018123957380840002, "user_cities_visited": 140, "review_days": 0.5016429353778751, "helpful_class": 2, "review_text": "This is a nice and new hotel. centrally located near markets, restaurant, shoping etconly little bit far from ocean even ocean viewnice staff and service.we have microwave, refrigrator, laundry. very convenient2 rooms suite increasing privacy from kidsDr.Vo" }, { "user_review_posted": 153, "user_total_helpful_votes": 125, "expertise": 0.0038560865517260003, "user_cities_visited": 128, "review_days": 0.687842278203724, "helpful_class": 0, "review_text": "We, family of 4, stayed here for 3 nights. Upon our arrival we were given a room in the annex were they also serve breakfast. The room was spacious and quiet, but we hated the smell. Since we were very tired after a long flight and we were hoping things would become better, we didn\u2019t go up to the front desk and ask for a different room. In hindsight I wish we did, because the smell didn\u2019t change and the beds weren\u2019t as comfy as they looked. The room was spacious and we loved the kitchenette with the small earing area, but the bathroom was too tight. On top of that we had some issues with some other guests (noise), but that\u2019s something the hotel can\u2019t help. Location is perfect, we could easily walk up to the main sites and the neighbourhood is nice too. Staff is really friendly and helpful. Breakfast was fine. Not sure if I would stay here again." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 92, "review_days": 0.049288061336254005, "helpful_class": 2, "review_text": "The Thompson Chicago was a mixed bag for me. As for the good, the rooms are really stylish and comfortable at the same time. They look unique and don't appear too cookie-cutter as in most chain hotels. The staff I interacted with was friendly. For a 4 star hotel, though, I had too many small things that weren't quite right. When I arrived, the cleaning person had left a cleaning rag on the nightstand (simply forgotten). No coffee is available in the room (of course, it's possible to order -- but at $12 or so for coffee, I decided against that). The free wireless that supposedly is offered was out of service for most of my stay. The ironing board was broke and the iron hadn't been cleaned (i.e., made my shirts I was trying to iron dirty). Again, most of these things are small in and of themselves -- but they added up to make for only an o.k.-ish stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.748083242059145, "helpful_class": 0, "review_text": "Great time. The food was excellent and the service outstanding. Usually it\u2019s a struggle to be served drinks especially towards the end of the brunch but not the case here. Our servers (Ramesh & Kumar) had the level just right. Attentive but not intrusive and great ambassadors for the hotel. Will be back." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.08433734939759001, "helpful_class": 0, "review_text": "Clean good size updated rooms, quiet, huge complimentary breakfast, great location right across from lake/marina and free easy reliable shuttle service to the attractions. Very convenient and huge help to see what we wanted to see. Friendly service also. I Highly recommend this hotel." }, { "user_review_posted": 61, "user_total_helpful_votes": 11, "expertise": 0.0007651358523120001, "user_cities_visited": 20, "review_days": 0.10076670317634101, "helpful_class": 0, "review_text": "From time of booking cannot fault hotel. Location close to everything.Room was clean & tidy. Free WiFi & breakfast a plus. All staff friendly and helpful. Beach a short 3 minute walk and great that they provide beach towels & Bogie boards" }, { "user_review_posted": 552, "user_total_helpful_votes": 130, "expertise": 0.0010330264637070001, "user_cities_visited": 244, "review_days": 0.6484118291347201, "helpful_class": 0, "review_text": "When this is the cheapest hotel on the block, there is a reason. The rooms are as basic and minimal as can be. It\u2019s old, and you can hear a pin drop in the room next to you. My expectations weren\u2019t real high but I was expecting a more upscale hotel than this.There is no where to park and the valet service is terrible. You might get your car back 20 minutes after requesting it or it could be longer. The staff is not helpful and act annoyed.The only good things are the location and the free drinks at happy hour.Overall, very disappointed." }, { "user_review_posted": 67, "user_total_helpful_votes": 51, "expertise": 0.0035851856243440004, "user_cities_visited": 378, "review_days": 0.062431544359255006, "helpful_class": 0, "review_text": "Very convenient of course, but oh so mercenary. I guess with a transient market and the advantage of location adjacent to the airport they just don\u2019t care about repeat business. So they try to rip you off blind for the short time you are there. A $19 (terrible) hamburger and a bottle of water becomes a $38 dollar meal once the taxes, delivery charge and the already included 18% tip are added in \u2013 if I knew I had to pay around $15 for someone to bring a plate of food up in an elevator I might have gone and picked it up myself! They also wanted to charge for the gym, but reneged when they saw my jaw hit the floor, but I\u2019m sure they are laying the groundwork for charging in the future (which doesn\u2019t bother me as I won\u2019t be back). You would expect a hotel so close to the airport to be ultra-concerned with noise prevention, but I was able to clearly hear activity in the room next door. So if you have an early morning flight or a short layover at O\u2019Hare it is probably worth the hassle of a short shuttle ride to one of the not-quite-so-near hotels, rather than stay at this place." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 3, "review_days": 0.45071193866374504, "helpful_class": 0, "review_text": "The hotel is in a great location, so close to the beach and the main drag of Waikiki.The staff were helpful and extremely friendly, making checkin after a long flight super easy. Would stay here again in a heart beat." }, { "user_review_posted": 29, "user_total_helpful_votes": 24, "expertise": 0.003907513307232001, "user_cities_visited": 60, "review_days": 0.26889375684556405, "helpful_class": 0, "review_text": "My husband and I arrived on 30 April for a week stay. We arrived early and had no problem with the check in. I wrote her name down and misplaced the piece of paper but she was very nice. We were in Bld 1 facing the strip and the airport. The view was nice, especially at night. I've read other reviews about the plane noise. However, it didn't bother us as we were not in the room a lot and didn't bother us when we were.We rented a car so we could explore Vegas, Grand Canyon and cross the boarder into California. So, I don't know how the shuttle worked.We bought groceries at Smiths which is like our Kroger at home and could use our Kroger card.We didn't use the pool but relaxed at the lazy river which was nice. We didn't have parking issues unless we stayed out on the strip late at night/early morning. Even then the overflow area wasn't far from the building. I can see how parking can be an issue during the busy/peak season.The grounds were always spotless. Workers always greeted us with a smile.We had the Bora Bora room. Great balcony, full kitchen, washer and dryer. They provided 2 packs of detergent and I called for an extra one and housekeeping quickly brought 4 packs.Our room was near the elevator and I thought it would be noisy. However, it was quiet the entire time. No kids, nobody drunk and loud coming and going.I booked this trip via AFV, military vacation club and I would return to TV again. We really enjoyed our stay.Oh we were only asked once about becoming members. I said no and wasn't asked again. Not sure if they call as we didn't spend a lot of time in the room." }, { "user_review_posted": 49, "user_total_helpful_votes": 31, "expertise": 0.0029611314900000003, "user_cities_visited": 20, "review_days": 0.43263964950711903, "helpful_class": 0, "review_text": "I have been to many upper tier and luxury hotels in the past as a frequent traveller and this one is truly a gem and stands put in Bangkok.While the \"hardware\" (building and facilities) is pristine mainly because the hotel has just opened, it is the beautiful and very attentive staff that makes the stay memorable. Particularly charming Tookta was guiding me through check-in like a breeze and answered all my requests and questions during the stay before I could even ask.I stayed in an upper floor Club room with a great view. The room was adequate with regard to size and with a modern and airy feel.I did not at all have had any problems with sewer smell as others have reported. Water pressure was fine.The Club lounge is a welcome retreat sanctuary from the hustle and bustle of Bangkok.The breakfast is good, don't understand the criticism of limited choice by some users here. It has an adequate selection of Western (incl. egg station) and Asian (incl. noodle station) food to get you filled up until the evening.My observation was that with the espresso machines it was a bit busy at peak times because you can only draw individual servings each time. Staff was then also busy with filling up water and milk all the time. It seemed to me that those were (sophisticated) machines rather for home use than for professional heavy duty use... The hotel could maybe mitigate some peak pressure by serving those guests who just want normal coffee a coffee pot on the table (it then also some more personal touch).The breakfast juices were very sweet, too sweet for my taste. But that seems common in pretty much all hotels here. If you ask me, all you need is fresh orange juice, nothing else, it adds so much to the breakfast experience, in my opinion.Finally the rooftop bar is super cool to chill and have a drink with a view of the city lights. I did not try the restaurant.The price was very fair for the stay." }, { "user_review_posted": 23, "user_total_helpful_votes": 7, "expertise": 0.001367240907847, "user_cities_visited": 10, "review_days": 0.14074479737130302, "helpful_class": 0, "review_text": "Having stayed at this hotel a huge amount of times for business this year, I thought it was time to write a review. This hotel is EXCELLENT. Highly recommended, the concierge lounge staff are highly attentive especially Erika, Nathalie and Mahilet! Thank you thank you!!!!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.763964950711938, "helpful_class": 0, "review_text": "I and my family stayed the hotel after one year absent. Room was always clean with twice cleaning a day. Hospitality of staffs were so good. Swimming pool is not so large but safe and confortable for our small grandchildren. The most gift from the hotel was much amount of small bottled water. I do come back the hotel next my vacation." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.224534501642935, "helpful_class": 0, "review_text": "I was there over Valentine's weekend and from the pictures, this place looked amazing for the price so I was hoping maybe it was a little gem, but OH MY HELL was I wrong!I checked in and went up to my room (3242) and the floor looked like it had never been vacuumed or cleaned in any way, the bed was off the frame, the sheets and comforter had stains and hair on them like they just remade the bed without putting clean bedding on it, the fridge still had items left in it from a previous guest and the walls were very dirty.I called the front desk and asked to have the room cleaned, but they have nobody at night to help with that, so he switched my room (3335) and the keys wouldn't work. So I went down and had new ones made and once again they didn't work.I went back down to the front desk and asked for another room, preferably with an upgrade. I was told there was no upgraded rooms available and I was given my 3rd room (3342) and finally after over an hour of playing musical rooms, I finally got into a decent one and was able to start my night, but the tv in the room was very old. The shower was the best part of the place, although the towels are probably the original ones from when the place first opened.Also, across the hall from my room was a room that was labeled DO NOT RENT THIS ROOM by the board of health or something. (I don't know if I really want to know why it has been labeled like that)The free breakfast was horrible! The toasters barely worked, the orange drink was horrible, and the food wasn't good at all.The hot tub was actually pretty nice, but the pool was ice cold and needed to be cleaned.Chris helped us with our check in issues and he did all he could to help a very unpleasant situation, so at least he was doing a good job.I think this place has lots of potential, but it is in desperate need of renovation and new owners.I WILL NEVER, NEVER, NEVER STAY HERE AGAIN!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.715224534501642, "helpful_class": 1, "review_text": "Last week, we spent 4 fantastic nights at the Trump International Hotel in DC, This hotel is over the top in every way imaginable. The hotel is gorgeous, the staff are all fantastic, and if you decide to stay there, you won't be sorry. The room was just beautiful, overlooking the Washington Monument from one of the many windows. The staff are warm, so nice, and anticipate your every need. We especially want to thank Michael who is in charge during the day of the BLT Prime restaurant. He went out of his way to provide us wonderful service after learning about a problem we had the first morning at breakfast. Thank-you, Michael! When we returned home, and I woke up the next morning, I wondered if I had dreamt the whole thing. Thank-you to all, and we will see you in the future." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.538882803943044, "helpful_class": 0, "review_text": "great location however breakfast and restroom was not the greatest did allow us to get into our room when we arrived at noon the front desk was excellent parking was not very good however saved $ by parking the car myself around the block" }, { "user_review_posted": 17, "user_total_helpful_votes": 9, "expertise": 0.002459904849063, "user_cities_visited": 10, "review_days": 0.319277108433734, "helpful_class": 0, "review_text": "Very nice. Loved this hotel. A block from the main strip, easy walk. Many rooms recently upgraded. Small store with coffee and some food in lobby. Great gym. I believe all rooms in general have small kitchenette, mini fridge, and coffee maker at minimum. Rooms and beds were clean. Would stay again." }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 12, "review_days": 0.008214676889375001, "helpful_class": 0, "review_text": "I recently stayed at this hotel for 3 nights. Was attending a conference in the Union Square area, and couldn't get a room there. Picked this hotel based on the reviews I read here on TripAdvisor. Overall, I was very pleased. The staff are extremely friendly. The room was clean and well appointed. The bed was wonderful, and I slept very well. Minimal noise, which is good. The WiFi was free, and was very good. Never had trouble getting a signal. In-room coffee maker was good. Bathroom was clean, and good shower. The hotel itself seems like an old motel that has been refurbished. The neighborhood is not great, but I did not have any problems with that. I was able to walk to all the locations I needed. The hotel has parking for those who come with a car. I did not have one on this trip, but is a good feature that would attract me for future visits. I did not try the restaurant, and I did not see much traffic through there when I walked by. The only thing that disappointed me was the anemic coffee/muffin service in the morning. I think they could put out a nicer spread. Not a deal breaker, but would be nice. Overall, I was very pleased, and would likely choose this hotel in the future." }, { "user_review_posted": 13, "user_total_helpful_votes": 14, "expertise": 0.005118020013749, "user_cities_visited": 10, "review_days": 0.037787513691128004, "helpful_class": 2, "review_text": "If you don't stay at the Moana Surfrider, be sure to check it out or go to their beach bar for a drink. It's right in the middle of the action on Waikiki Beach and is an Oahu icon. We stayed there for 3 nights and while we enjoyed our stay, we likely won't go back. Our room was tiny with hardly enough room for two suitcases. This was okay for a short stay but for travellers staying longer, you might grow tired of the lack of space. We had a partial ocean view in the old wing which was fine for us but it had an odour that reminded me of my grandmother's basement. I know the hotel is old but it's in desperate need of some freshening up. We had dinner at the main restaurant (Beach House) and it was very good. The food was tasty and the staff attentive. I can't say the same for the rest of the hotel staff though. It was not a four star experience. They weren't friendly at all and seemed to be rushed all the time. And I don't think the lobby lounge piano player is part of the staff but he was downright rude. I requested a song and he replied, in a very disrespectful way, that he doesn't take requests. What? The guitar player in the beach bar was much friendlier and a much easier on the ears! In summary, if you're looking to be in the middle of the action and don't mind a small and smelly room, this is the place for you:)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.156626506024096, "helpful_class": 0, "review_text": "I really enjoyed this hotel. The price was the cheapest and closest to the strip right behind the flamingo hotel. The room was very clean and nice. Had a huge king size bed and slept so good. Didn't hear a lot of noise since this was off of the strip so I think that helped. I would stay again." }, { "user_review_posted": 135, "user_total_helpful_votes": 72, "expertise": 0.002478943690463, "user_cities_visited": 73, "review_days": 0.31161007667031704, "helpful_class": 2, "review_text": "6 of us ( ourselves in our 50s, daughter and partner mid 20s/early 30s, daughter 22 and son 19 ) rented this unit via Captain Cook Resorts for 3 nights in July. It is privately owned so the Aston service does not apply. However the Aston staff on valet parking and front desk were helpful and willing to store our luggage when we arrived about 9 am well before check-in time. It is a pity we hadn't realised that as we had paid Paradise Transport and Luggage to store the suitcases at $ 5 per bag, which they did very well, but Aston storing them would have been even better. Our daughter and her partner arrived separately and in a rental car, so having free parking for the 3 days was truly awesome, difficult to obtain in Waikiki we understand.Best points:. 1. VIEW! From 36th floor it is panoramic and we loved to sit out on the balcony( known as a lanai in Hawaii)2. 2 bedrooms , 2 bathrooms, plenty of room , we let some of our young people use our shower so it was not 2 people for one and 4 for the other. The master bedroom and bathroom have the stacked washing machine and dryer in the bathroom, and a large wardrobe with 6 beach chairs, 2 boogie boards, 6 beach towels to borrow etc.Washing powder was provided.3. Huge dining/lounge area with 6 dining chairs, good kitchen, we cooked in. Even had a rice cooker, had dishwasher supplies etc. We found it best to drive to a Safeway but there is also a Food Pantry in walking distance for supplies which we did use once.4. Free wifi, very important, good TV etc.We did not find the condo dated at all, we found the decor very pleasant.A matter of opinion of course.5. We found the pool area fine. Yes, the pool is a bit small- on 4th floor- but it is lightly heated, there is a very hot jacuzzi/spa pool which was nice in the evening, and nice loungers . Note the pool area is mainly shaded so do any sunbathing on the beach. It also closes 9 pm so you need to get that swim in after dinner before too late.6. Free parking, as already mentioned.7. I actually loved that it wasn't serviced because a private rental. We are all clean and tidy adults and it felt more private. It felt like a \"home away from home\" and we did not need the \"hotel\" services of bars, restaurants, maid service etc, and as a bonus with a private rental no \"resort fee\" as many people complain about in Waikiki.8. LOCATION! Over the road to the lagoon area of beach, up north a bit further past Duke statue for waves, great shopping just by walking north up Kalakaua Ave, both high end( just for looking!) and cheaper like H&M. Good choices for the whole family.Any downsides...1. Aircon rather old and a bit noisy, so we didn't use it much at night but that was ok, could leave the doors to lanai open a little which helped.2. Beds in master( king) and 2nd bedroom ( twin, used for our son and our daughter), were good, but our older daughter and partner found the sofa bed in lounge rather creaky and uncomfortable.3. Elevators/lifts are a bit slow, only a minor point. Think the building is 80s so no complaints really." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 15, "review_days": 0.32749178532311, "helpful_class": 1, "review_text": "Where do I begin, small rooms that are dark and dingy. Front desk staff who could care less about their guests, no existent maid service and a hotel that cares more about their restaurant then guest experience. I attempted to tell the front desk about a broken elevator and the 2 female attendants cared more about the phone call then the issue. Because they waited so long the elevator was out the entire stay (2 elevators for a 25 story hotel). We had 2 rooms and each day had to call down at 6 after returning to get the rooms cleaned. Not surprisingly when checking out they didn't ask how was the stay or if I cared to return. Total garbage, wouldn't return if they were the only hotel in Chicago..." }, { "user_review_posted": 160, "user_total_helpful_votes": 89, "expertise": 0.0025902019198940003, "user_cities_visited": 56, "review_days": 0.62157721796276, "helpful_class": 1, "review_text": "We have just arrived back from another absolutely wonderful stay at the Park Hyatt.Everything as uasuall was fantastic . We have stayed here before and when visiting Dubai will not stay anywhere else .Our special thanks to Friedrich Von Schoenfeldt who always is very helpful and a credit to the Park Hyatt.Looking forward to visiting again soon , Thankyou ." }, { "user_review_posted": 40, "user_total_helpful_votes": 5, "expertise": 0.0004965243296920001, "user_cities_visited": 17, "review_days": 0.348302300109529, "helpful_class": 0, "review_text": "Not that being in Vegas is a bad thing, but it's SO much lower key here than at the hotels on the strip! We LOVED this place! First, they let us check in a little early since our flight landed earlier. We ate at their restaurant/bar in the hotel, and it is pretty good! Good food, good drinks, good happy hour prices, and the resort even gives you coupon books to keep coming back here. Very convenient! Our room was nice, it was a 1 BR with a limited kitchen...good enough for us. It was clean, but the tub needed replacing. The bed was SUPER comfy though...loved their pillows!The resort is very nice, on the strip, but far enough from the hustle and bustle. Walking distance to a McD's, shopping mall, other restaurants, etc. The resort has a shuttle that takes you to the grocery store a couple of times a week, to the strip and back every half hour all day, and other excursions like Red Rock Canyon and Fremont Street.The resort's pool was amazing! Not too chlorinated, but clean and big enough. It even had a beach with sand going into the water, and the sand didn't get all over somehow. They have lifeguards, free use of nice pool towels, and a bar at the pool too. They have 2 hot tubs, one of which is open 24 hours for ADULTS ONLY! They also have a nice Lazy River that is shaded by trees, and has lifeguards too.Staff was very nice, concierge was a huge help. We would definitely stay here again! We did a time share exchange through Interval International so I'm not sure what the cost is per night otherwise." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23165388828039402, "helpful_class": 1, "review_text": "The room we stayed in was not very clean. Moved the nightstand to plug in cell phone and it was very noticeable it has never been moved before to clean behind. I was leery of what I might have found behind it.The electrical was horrible.and needs to be fixed (maybe total rewired) I bring my own hair dryer, and when I turned it on, the lights in bathroom constantly flickered. Anyone with Epilepsy...it might have triggered a seizure. I had to open bathroom door to get natural light in and tried not to look in mirror in bathroom.When I plugged my straightener in, it shut my dryer off. The maintenance guy said there was other rooms on same circuit. Not a good answer. I've been working in the hotel industry myself for over 20 yrs, and I have never encountered this at any hotel that I've worked or stayed at.At night, there was no hot water, but in morning got both hot and cold shower (all in one shower)Other than the room, it was a nice stay.The front desk was very friendly and let us put our bags in room before they were finished putting the bedding together so we didnt need to give to bell person to put in a room and come back later to get.If you go \"green\" they credit your room $10 each dayThe coupons and comps were excellent.Magnolias had excellent food and the price couldnt be beat.Upon check out with the comps and coupons, I didnt owe anything and still had comps left over to buy something in the gift shop." }, { "user_review_posted": 7, "user_total_helpful_votes": 9, "expertise": 0.006131681404769, "user_cities_visited": 5, "review_days": 0.050930996714129005, "helpful_class": 0, "review_text": "This was a returning visit to the Cova for me. I arrived in the late evening for 4 nights and found the check in to be really easy. The front desk staff had the paperwork all out ready, and check in was complete really quick. The staff were really good in advising the best route to walk to various places around town, providing me with a map etc showing me where to go.My room was quite spacious. The bed was comfortable. I was pleased to find that the sliding door facing the street could open as the room became stuffy at times. This hotel does not have air conditioned rooms (I knew this before arriving), so letting fresh air in was important. The bathroom was clean and well maintained during my stay with fresh towels etc. My only complaint would be that the free wifi after the first couple of days became very slow. It wasn't a huge issue, but still a slight annoyance.The complimentary breakfast I received in my rate was very basic indeed. It is served in the adjoining restaurant and only really serves cereal, muffins, boiled eggs, bread and fruit. Being complimentary it was ok, but I certainly wouldn't pay specifically for that and would probably eat elsewhere.Now to the elephant in the room being the location. It's no secret that the hotel is located in a seedy area. Both day and night there are many homeless people around for a number of blocks all around the hotel. Walking alone, during the day I never felt at risk and even though many of the homeless people congregate in groups, I still felt safe. If you keep to yourself, so do they. At night I did feel a little uneasy, but again, never felt unsafe. I think if I was walking with someone else, I would have been fine.The hotel itself is great and I would again stay here in the future." }, { "user_review_posted": 54, "user_total_helpful_votes": 28, "expertise": 0.0024070191785070002, "user_cities_visited": 100, "review_days": 0.42004381161007603, "helpful_class": 0, "review_text": "From the front desk at check-in, bellman employees, housekeeping and restaurant personnel: top notch service. Nejron Zeko really made us feel welcome and appreciated! The attached Weber Grill is showing it's age but the food was fantastic!" }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 7, "review_days": 0.515881708652793, "helpful_class": 1, "review_text": "As mentioned in the previous reviews, the location is perfect. You can't beat a five-minute walk to the beach. If you're looking to take a break from the main strip, it's a ten-minute walk to Rainbow Drive-In and then another ten-minute walk from there to Leonard's Bakery (we did that multiple times).The staff here was exceptional. David at the front desk was delightful, as was Amanda at the bar (she makes a fantastic mai tai!). Such hospitable vibes at this hotel!The only negative things I would have to note are the dimly lit rooms and the bathrooms. I would have liked a bit more light in the room, especially in the evenings.As far as the bathrooms, we had to be careful with the bathroom sink as the drain was slow and could overflow if you weren't paying attention. Additionally, the knob to the shower wasn't screwed on tightly.Other than that, we were completely happy and satisfied with our stay at Hotel Renew. Can't wait to visit again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.959474260679079, "helpful_class": 0, "review_text": "Have stayed here many times over the years. Take everything into consideration, location, price, rooms, food and this is a solid choice. Prow keeps the breakfast rockin and friendly. The same experience as staying at a nearby 5 star but better price" }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 9, "review_days": 0.5553121577217961, "helpful_class": 1, "review_text": "We have stayed at the Red Rock hotel and resort 5-6 times over the past 10 years and it never disappoints. It is a spectacular property, from interior design to location, and a welcome relief from the madness of the strip. It's about 10 miles west in Summerlin, and much higher than the city which makes for some terrific views. The hotel rooms are absolutely luxurious, yet often the rates are less that what you would pay for a typical Marriott or similar accommodations. The casino is friendly and avoids the crushing crowds of the strip area, and it also avoids the automatic shuffler machines that ruin the blackjack game as far as we're concerned. There are restaurants, movies, bowling, bingo, whatever you might enjoy on your Vegas vacation. The only thing missing is entertainment, there is no show lounge or bar bands. There is a nightclub. We're too old for that now! The views from hotel rooms are either \"strip view\" or canyon view\", can't decide which we like best so we alternate between stays. The sunrise over the eastern mountains and the strip makes a beautiful photo. Likewise, the sunset over the western mountains and Red Rock Canyon, just a short drive away. We have always been satisfied with the service and competence of the hotel and resort staff, very professional and friendly. There is a lovely shopping area nearby, and again lots of dining choices there. Takes about 15-20 minutes to drive down to the strip for a visit. Anymore, a very quick visit for a show is enough for us, then we skedaddle back to our haven in the red rocks." }, { "user_review_posted": 75, "user_total_helpful_votes": 64, "expertise": 0.004032513148699, "user_cities_visited": 27, "review_days": 0.35487404162102903, "helpful_class": 1, "review_text": "You'll be blown away by a boutique and historic hotel offering so much opulence. With a five star restaurant on the premises, you must try the chefs menu. There are also custom Jefferson Hotel games to enjoy the hotel and/or enjoy the city. The city does not have a skyline, but request a room with a decent city view, and they'll deliver. (We got a beautiful view of the Washington Monument.) A hop, skip, and jump from the White House, you'll want to enjoy everything this city has to offer.Tips:1 - Although the hotel offers an 'on demand, first-come-first-served car, don't worry about transportation. Metro stops are everywhere, but taxis are very inexpensive for a city this size. (If you get one of the red ones, these are newer and cleaner.)2 - The Newseum is fantastic, and the concierge gave us coupons. We thought we'd be there an hour and we were there over 3 -- great kids activities.3 - Bring comfy walking shoes! This is a city to be explored on foot.4 - If you're a chamomile fan, this hotel has one of the best I've had. (I'm not importing it from the UK.)5 - Although their two restaurants are collocated, they are totally different experiences. Try them both!" }, { "user_review_posted": 200, "user_total_helpful_votes": 38, "expertise": 0.0008120931258960001, "user_cities_visited": 396, "review_days": 0.6730558598028471, "helpful_class": 1, "review_text": "First of all thank you Liz, for your quick and convenient check in to our room especially when we showed up early yesterday . It was a seamless process after a long flight from home. Our kitchenette is spacious and a modest view of the bay through the buildings. The club amenities make this work trip even easier with snacks, water and a wine hour. A plus for any business traveler. I would definitely recommend!" }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 7, "review_days": 0.33734939759036103, "helpful_class": 1, "review_text": "My wife and I stayed three nights at the Fairmont and as usual upgraded to the Gold expecting the stay to meet the 4/5 star rating. However, what we experienced was at the most a 3 star hotel!To start off, it took our luggage 30 minutes to be delivered to our room during the slow part of the day and then only pushed into our room and left. Upon checking the room out (1505), we discovered it to be very modest, dirty and not adequately maintained. The lock on the refrigerator area was broken which made it unable to secure the contents. The ceiling had obvious touchup paint everywhere, the lamp shades and headboard haven\u2019t been dusted or cleaned in months or possibly years, the bed skirt and mattress were filthy, the carpet hadn\u2019t been cleaned for a long time, it was dirty and stained all over. One positive thing about the room it had a good view.Upon visiting the Gold Lounge we found the food presented at breakfast and the Hors D\u2019oeuvres later in the day were very bland, over cooked, and of a poor quality and selection. Service, such as setting up the tables for breakfast was poor. We were always missing a knife, fork or other utensil and didn\u2019t see a cloth napkin or glass coffee cup until the fourth day. In addition, there was no coffee delivered to the table, as is always done in other Fairmont Hotels. Furthermore, I noticed at checkout that our self-service bar tab included automatically add tips, who was I tipping for service when I didn\u2019t receive any? As with the room, the Lounge view was great!You might ask why I didn\u2019t take this up with the Hotel manager. My thoughts were, with this many problems the manager doesn\u2019t care or is oblivious to the conditions of the hotel and wouldn\u2019t have helped me in anyway. Therefore, I tried to make the best of a bad situation and have fun on my trip and try to make do with the bad conditions.I\u2019ve been a Fairmont President\u2019s Club member for the last three years and have enjoyed all my visits to the Fairmont properties except this one. I've upgraded to Gold Status and stayed at Fairmont Vancouver Waterfront and Fairmont Scottsdale Princess, both hotels met or exceeded my expectations. Fairmont Chicago Millennium doesn\u2019t even come remotely close to these properties!If you want or expect a 4/5 star hotel, don\u2019t stay here! You will be disappointed!" }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 8, "review_days": 0.44249726177437004, "helpful_class": 1, "review_text": "Thank you Park Shore - for the most wonderful week's accommodation! When we arrived at 7am our bags were grabbed from us by the porters, and happily stored until our room was made ready for check-in. Our initial first impression of the foyer area was that it was tired and outdated. We therefore expected our room to be similar but were pleasantly surprised.Nothing was too difficult for the Park Shore staff and we had the most wonderful time, and would not hesitate to stay at Park Shore next time we visit. Roxie on reception, made a fuss of my husband's birthday, he was given a box of Macadamia chocolates to celebrate. Bathroom was nicely refurbished and our room booking was upgraded to the pool deck - walk outside the sliding door, straight onto pool deck. Ice machine, microwave for use of residents - all wonderful.Our only wish is for such a wonderful hotel, (seemingly with everything needed for a fantastic holiday) to be given a foyer refurbishment. It is currently dowdy and outdated - really daggy actually. But get past that and you will have the most wonderful holiday - especially if Roxie has anything to do with it. Thank you Roxie!" }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 12, "review_days": 0.503833515881708, "helpful_class": 1, "review_text": "Internet barely worked , rooms tired , bar is depressing staff could care less if you drink there , garbage left in hall ways all day !! great gym , great location for down town and beach , Hilton can do better by caring for customers" }, { "user_review_posted": 39, "user_total_helpful_votes": 18, "expertise": 0.002130386440217, "user_cities_visited": 17, "review_days": 0.559693318729463, "helpful_class": 0, "review_text": "Amazing 5 star hotel tucked away behind Central World.Fancy is the word that comes to mind, when you walk out onto the lobby of Centra Grand.Stayed on the 35 floor, amazing view of the city.Stayed on a smoking floor, the corridor smelled a little of smoke, but the rooms smelled smoke-free (Which surprised me! )nice soft beds and a great tub.Breakfast selection, could definitely have been better. something for them to work on.Has a lift on the same floor as the reception that takes you to Centralworld ( you walk out into the carpark and its like less than 10 steps to the glass door that take you straight into the supermarket on the 7th floor.Perfect for a business trip or a amazing stay with a loved one." }, { "user_review_posted": 297, "user_total_helpful_votes": 152, "expertise": 0.0023743262185270003, "user_cities_visited": 73, "review_days": 0.7059145673603501, "helpful_class": 0, "review_text": "The Alohilani Resort was the old Pacific Beach Hotel. They did an awesome job on the redo. When you walk into the lobby it looks very high end. We got a king bedded partial ocean. The view was nice and even had a shot of Diamondhead! Super comfy bed, nice lanai, fridge, safe, and lots of USB outlets. No clock radio and the huge flatscreen had a delay in loading the channels. Bathroom was way nice with Maile amenities. The toilet seat was heated and had lots of controls to run the bidet. For those who didn't like the half shower wall, it felt fancy and we didn't splash any water with the rain flow showerhead! A/C worked great! Free wifi was quick once you figured out how to get in. So thumbs up on the spacious room! Note that this hotel has two towers, I can't remember which one I was in but it overlooked both the pool area, beach and Diamondhead. Pool area was nice and the pool staff even nicer (they even come around to clean your sunglasses!). The comp mai tais were great! The only thing I didn't like was that the you have to pay for the loungers in the infinity pool. If I'm paying a hefty resort fee I should be ok to use the loungers ANYWHERE. I get that you have to pay for the cabanas but the in-pool loungers is a bit junk. Lots of kids in the hot tub (as opposed to the kiddie pool) so we didn't go in. But the infinity pool is quite nice. Used the gym, brand new equipment (lifecycles brand) and it was empty when I went down at 6am. I didn't use very many machines but I was impressed. Had breakfast at Lychee. While it's a bit steep for the buffett ($39 all inclusive) the food is a nice variety , portions are not huge so that you are wasting and the staff are super nice too. I quite enjoyed the Kalbi loco moco, the Japanese curry and the bear claw pastry. The miso soup was nice as well (make your own).Bellman are super helpful and it's nice to see such friendliness when you arrive and depart. Also tried the new Morimotos. I like the new concept that it won't break the bank. We had the pork belly pupus and the ribs pupus. Then we split the whole fish. It was very good and we liked the pupus the best.Overall, we had a super nice stay and very much enjoyed our time without the kids! I liked that there was an ABC store less than 10 steps when you walked off the elevator (forgot the liquor and snacks!) HAHA.Mahalo Alohiliani, we will be back! PS you need more fish in the aquarium" }, { "user_review_posted": 33, "user_total_helpful_votes": 24, "expertise": 0.003420500937879, "user_cities_visited": 15, "review_days": 0.11500547645125901, "helpful_class": 0, "review_text": "Came for a conference, rooms are average, we didn't have a dresser at all, and the TV sat on the desk, so you can't really use the desk. The hotel is generally very clean, and the staff were friendly, but for the price I would've thought the rooms would've been a lot nicer..." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 4, "review_days": 0.24808324205914503, "helpful_class": 0, "review_text": "Our experience sure hasn't been 5 star. And I don't see the \"great hotel\" others talk about. At check-in the elevators were broken, the air conditioner didn't work and we had to call for maintenance at 9 p.m., the toilet didn't flush completely, the tub has a very slow drain. That was just the first 5 hours. The next day there was a fire alarm check that the hotel had not alerted guests about so we had to vacate our rooms at 10 a.m. Then, after hanging the \"we're out, please come clean our room\" sign and being gone for 5 hours we returned to find our room still hadn't been attended to. We're only half way through our stay. We would vacate and go elsewhere but because we booked through a third party, Booking.com, we would lose 1 day's rate. And we are already feeling like we paid too much.If you are used to good service, things working, and fine hotels, don't stay here. The old Radisson still shows in narrow, stale smelling hallways, low ceilings and slow plumbing. Our room was small, the bathroom smaller, sharp corners and steel not good for really young children, no access to food if you like room service. Sound travels from the hallway easily. Parking will cost you $60 a day.But, if you don't care about these things, the vibe is probably good with young people and the location can't be beat for being at Fisherman's Wharf.We come to SF fairly regularly and we won't stay here again, obviously." }, { "user_review_posted": 193, "user_total_helpful_votes": 88, "expertise": 0.002103296498488, "user_cities_visited": 72, "review_days": 0.057502738225629006, "helpful_class": 0, "review_text": "This was my second stay at this outstanding property. Where do I start?The front desk staff at this NoMa (North of Massachusetts) hotel is \"over the top\" with their friendliness and eagerness to serve you. I am afraid to mention anyone's name because everyone greeted us warmly, with enthusiasm and with a willingness to help, but Veeva and Deirdra come to mind.My past stay was solo, for business and my most recent stay was a mix of business/pleasure with my wife, daughter and one of her friends.Walkable to Union Station, but there is a METRO station immediately behind the hotel, as well. Starbucks within 1/2 a block, a Harris-Teeter in the same block. Plenty of restaurants and the hotel also has its own restaurant, but not the typical \"Great American Grille\" you find in so many HGIs. The NoMa area is very trendy and walkable.Food trucks line up across the street for lunch, so great choices there, as well.I really can't say enough about this hotel. I would assume that it is used as a training facility for other members of its lodging group as they do so many things right." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.22562979189485202, "helpful_class": 1, "review_text": "The Worst hotel I have ever visited.Terrible stuff and services.1. Miss leading location of the hotel (address, street and entrance), it is not on Collins Avenue, it is on 21st St.2. Miss leading 5 Star amenities and services (far from it)3. Miss leading \"beach property\" location (a block away and across the Avenue)4. Poor quality of the front desk and management handling.We left the hotel after trying to check-in, since we were so disappointed with the way we were treated.Read reviews, before you sign up for this expensive stay with not service.Stay away from this hotel, no value for the money. We had to leave hotel because the room was not ready and they quality was bad, but they charged us the full amount anyway." }, { "user_review_posted": 19, "user_total_helpful_votes": 21, "expertise": 0.0052556084020040006, "user_cities_visited": 12, "review_days": 0.07886089813800601, "helpful_class": 0, "review_text": "On my visit to San Francisco to play tourist and visit my son, I had the pleasure of staying here. Very comfortable and clean with a first rate Yemeni inspired restaurant . Convenient to both east and west sides of the city and staffed by pleasant and helpful people.The hotel is an older one so noise is a little bit of a factor but not a nuisance to me. I highly recommend the Hotel Carlton." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.720153340635268, "helpful_class": 0, "review_text": "Had to stay overnight due to a missed flight. This was one of the cheapest and closest hotels to the airport. Employees are super nice. Convenience store came in handy when I was super thirsty. Currently there are only stairs and no elevators but it looks like one elevator might be being built. Coffee and tea are available in the morning in the lobby area. Each room has its own router for WiFi. Swimming pool area was tempting but I didn\u2019t want to unpack before flying out the next morning.There aren\u2019t many walkable places to eat (though there are some) but Zippy\u2019s was a quick drive! Thank goodness for Lyft and Uber.We can tell this place is in the process of revamping a lot of things so I\u2019d def give them another try if I need a place by the airport. This place is no 5-Star hotel but I\u2019m giving it five stars for what it\u2019s worth. Thanks!!" }, { "user_review_posted": 19, "user_total_helpful_votes": 2, "expertise": 0.00040070384501400005, "user_cities_visited": 9, "review_days": 0.8001095290251911, "helpful_class": 0, "review_text": "Hawaii is one of the highlights for people travelling to either on stop overs or holidays. Of all the places to stay Outrigger Reef is perfectly placed among the best and it boasts friendly staff, clean spacious rooms and amazing food, so what more can you want, come visit." }, { "user_review_posted": 44, "user_total_helpful_votes": 27, "expertise": 0.0028688072382210003, "user_cities_visited": 201, "review_days": 0.27710843373493904, "helpful_class": 0, "review_text": "The photos for the location definitely exaggerate the amenities as the pool is not as large or nice as depicted at night.If you're looking for a nicely air conditioned room to sleep in and a place to hang your hat at the end of the day, this is perfectly fine. They were clean and HBO is included for you GoT fans. I wonder why hotels in general do not install bathroom fans? There is visible rust and some mold spots in the ceiling as a result.It's well situated for a short walk to most everything that downtown Waikiki has to offer.If you plan on spending your days at the hotel by the pool, you might want to look elsewhere as the pool on the 10th floor was too cool and breezy to use at the end of a long sightseeing day.Wife says 4 stars, I say three which rounds up to a 4 anyway." }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.684008762322015, "helpful_class": 0, "review_text": "The hotel is just a few minutes walk from Union Square, but also a minute from the tenderloin area. The rooms are like any other hotel room, but were clean and tidy on arrival, the bed was comfortable and there was plenty of room to put your clothes away. There was coffee/tea in your room plus a little fridge next to mini bar. The bathroom was good although we only had hot water out of the taps to start with, this was sorted but not completely so we were given bottled water for cleaning teeth and drinking. The prices in the restaurants were expensive, but there are plenty of places to eat. Overall a good base to stay in San Fransisco" }, { "user_review_posted": 56, "user_total_helpful_votes": 31, "expertise": 0.0025771977112590003, "user_cities_visited": 97, "review_days": 0.383351588170865, "helpful_class": 2, "review_text": "I am updating my previous review (below) after receiving the hotel manager's response - which really ticked me off. He said Hotel Zephyr was not the hotel for me. Tripadvisor members, I ask you...is the hotel \"for you\" one that refuses to give you the available, comparable room that you requested in advance, with no reason or explanation? I booked directly through the hotel - not through a third party site or a discounter and wasn't even given the courtesy of an explanation or perfunctory apology. And is the hotel \"for you\" one that rents a room in disrepair and only addresses the issues after a complaint? The manager did not apologize for the room problems...only said they were now repaired. Think carefully before booking this hotel. Here is my original review:\u201cVery Disappointed\u201dFor us, this was all about the outdoor space and the view. We visit SF frequently and always stay in different neighborhoods. But the balcony and view seduced us into trying Hotel Zephyr, even though we could have had a nice suite downtown for the same price as this teeny room. I booked their most expensive room and knew that I wanted the top (4th) floor as the view was obstructed from the 3rd. There seemed to be no way to contact the front desk directly, so I called the reservations number. They agreed to add the request for the 4th floor to my profile. I also contacted the concierge (the only direct e-mail I could find) and asked her to forward the request to the front desk. I also repeated the request when I received a pre-stay questionnaire. It was obvious when we checked in that no one had even looked at these requests and we were given a room on the 3rd floor with a \"no argument\" attitude. This was more galling as it was obvious that the 4th floor room above us remained unoccupied that night. I can only presume that the staff was either waiting for a bribe - which I was too annoyed to consider by that time - or was just enjoying being obstructive. I know the room on the top floor was unoccupied as, when guests moved in the following night, it was the proverbial elephant herd overhead. As for the room itself:*Toilet seat was hanging by one hinge.*Body wash container did not dispense. Either empty or broken - we washed with shampoo*Toilet paper holder was broken*Tub drained extremely slowly. Even quick showers left one standing ankle deep in dirty water*AC cover was broken - had previously been repaired with duct tape that had come loose - and rattled all night.*Housekeeping didn't show up at all one day, leaving us with dirty towels crowding the extremely small bathroom and no coffee*Thermostat was hanging partway off the wall*Missing remote instructions and Privacy door hangerThese things are a shame as the place has flashes of brilliance. Some of the staff were great and the courtyard was terrific. But I would never stay there again, or recommend it to anyone else.Jason W, General Manager at Hotel Zephyr, responded to this review, 2 weeks agoGreetings RenoHighlander,While we do understand that we are not the hotel for you, we very much appreciate you taking time to share these items with us so that we can address them. We do our best to meet requests and not always able to meet requests, there are many variables that could have played into this. We do ask that guests let us know about any defects and thank you for doing so while you were with us, our rooms were renovated in the last 12 months and we have already double checked the room you were and corrected things." }, { "user_review_posted": 13, "user_total_helpful_votes": 5, "expertise": 0.001756932243526, "user_cities_visited": 8, "review_days": 0.06188389923329601, "helpful_class": 0, "review_text": "Our stay was excellent in every aspect. the desk person called a cab when we needed on and they always had an answer for questions about the city. One thing that has always stood out to me is that they had restaurants to recommend for whatever you wanted eat and at whatever cost you wanted to pay." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.704271631982475, "helpful_class": 0, "review_text": "Having stayed at the Desert Club Resort on several occasions, we find it to be conveniently located within walking distance to the strip (or use the shuttle). Also within walking distance is Ellis Island Casino and restaurant with very good food reasonably priced. Whether you use RCI. weeks or Vacation Club points this resort is an excellent value. Only negative was our latest unit faced Koval Ave which was having night road work making for sleeping issues." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 55, "review_days": 0.014786418400876002, "helpful_class": 1, "review_text": "Stayed here one night with my partner after our month of travelling around thailand! ! What a treat! We stayed in the main tower in a superior room on 31st floor. It was perfect! The comfiest bed and sheets I've ever slept on! We had a huge Window with a fantastic view of Bangkok! Amazing to wake up to!! Shower and tub were great. I didn't have enough time to enjoy the bath but U can watch TV from the tub so would have been great! Rooftop pool is fab! A little oasis in 32/33 degree heat!! I will definitely return!" }, { "user_review_posted": 32, "user_total_helpful_votes": 21, "expertise": 0.0030756923755930004, "user_cities_visited": 30, "review_days": 0.18236582694414002, "helpful_class": 0, "review_text": "We stayed 3 nights at this boutique hotel. The room is on the smaller side which is pretty reasonable for being directly on Ocean drive. Most hotels on the strip are older buildings. All of the staff were super attentive and made sure all of our needs were met! The hotel is directly across the beach and they do offer free beach towels and chairs in the room. Also, free breakfast each day! I would love to come back! We definitely enjoyed our stay!" }, { "user_review_posted": 22, "user_total_helpful_votes": 12, "expertise": 0.002537791018426, "user_cities_visited": 17, "review_days": 0.8023001095290251, "helpful_class": 0, "review_text": "My wife and I stayed there for 2 nights for a no kids/birthday weekend. We found the staff very pleasant and helpful. The room was cozy and the beds were incredible. Given it was my birthday they gave us coupons for breakfast as well as drinks plus they sent a cupcake to my room which was such a nice surprise. The common areas were also lovely, a nice place to hang out and have drinks. The location was excellent, with close proximity to Union Square, multiple subway stations and no shortage of Starbucks and good restaurants. My wife and I will definitely be back." }, { "user_review_posted": 19, "user_total_helpful_votes": 10, "expertise": 0.002444874184799, "user_cities_visited": 5, "review_days": 0.9063526834611171, "helpful_class": 0, "review_text": "Was a great place to stay and excellent for business and leisure travellers. Special thanks to the executive club floor team (N.Tea Club floor Mgr and her team N.Jae, N.Pim, N.chak....), in particular to N.Aire for her special effort to make me feel so at home!And also N.Tea for her warm and excellent support! Would definitely make my stay again here at the Bangkok Marriott Soi57!Oh yes, not forgetting Khun Max (Director Restaurant) for taking the time to welcome me....Your best regards! Khun Lim C.H" }, { "user_review_posted": 45, "user_total_helpful_votes": 30, "expertise": 0.003126264298061, "user_cities_visited": 30, "review_days": 0.9178532311062431, "helpful_class": 0, "review_text": "We were welcomed with tulsi garland and tika, Very Indian tradition. Room was large, bathroom spacious. View from room was breathtaking.What I loved here was the slippers. Very few places have slippers that take in to consideration that women have smaller feet.Breakfast was lavish but service here could be improves. I had to ask for tea 3 times and wait for 10 minutes. Check out was swift. No Fault really." }, { "user_review_posted": 78, "user_total_helpful_votes": 39, "expertise": 0.002317113538563, "user_cities_visited": 49, "review_days": 0.562431544359255, "helpful_class": 1, "review_text": "We had wished there was SOME kind of info in the rooms about the hotel. Is there a pool? Work out room? Hot tub? cafe?? When I went to the front desk for some details, I got one word answers. Felt like I was bothering the man. Wished there was a menu in the room so when we were planning to eat, we maybe would have stayed here. When we checked out in the morning, the mimosas in the lobby looked good, but again, didn't know about it and made other plans. Did not feel safe in the location of this hotel. JEDD IS THE HIGHLIGHT OF THIS PLACE. He was personable and a source of great information. Beds were comfortable. Room was SMALL. Couldnt find a spot for my huge suitcase." }, { "user_review_posted": 82, "user_total_helpful_votes": 13, "expertise": 0.0006593412508100001, "user_cities_visited": 27, "review_days": 1.0, "helpful_class": 0, "review_text": "So it was not a difficult decision for me. I stay in hotels all over the world about 120 nights per year for the last 15 years. I can share that Atlantis Palm is my number 1 hotel experience in the world. From the arranged hotel transfer to Imperial club check in and amazing staff and food you can\u2019t go wrong in the hotel. If you have a family trip planned for middle east. This is your hotel." }, { "user_review_posted": 106, "user_total_helpful_votes": 27, "expertise": 0.001126287892509, "user_cities_visited": 60, "review_days": 0.719058050383351, "helpful_class": 0, "review_text": "This is a unique hotel in the Kimpton tradition. Enjoyed my one night stay. The room was nice, if not a bit small. Great location and friendly staff. Now for the odd. It seems to have only three floors. My room was on he 2nd floor, which was street level. It was fine but there was a semi regular rumbling of the train. Also, the halls to the room are cavernous and long. I think this used to be some sort of ballroom. It\u2019s fine but as you walk down this huge hallway to your room, it does have a bit of a horror movie feel. All and all a nice stay. Just kind of a funky place." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 3, "review_days": 0.7984665936473161, "helpful_class": 2, "review_text": "I just checked out after two nights stay. Don't let the reviews fool you. It's 2 star hotel, maybe 2.5 star. The carpet is dirty. The bathroom is abominable. You can hear every noise from the street. It's just not a place I would ever return. If you want to be near Ala Moana mall, then the location is good. They also charge resort fee of $18 per day but there are no amenities so I am not sure what that fee was for. My first reaction upon entering the room was how do I cancel my reservation and get out of there. I've stayed in various hotels in Honolulu. There are modest hotels that are clean. This is not one of them." }, { "user_review_posted": 42, "user_total_helpful_votes": 22, "expertise": 0.002432706504206, "user_cities_visited": 27, "review_days": 0.42552026286966005, "helpful_class": 0, "review_text": "We stayed here for 3 nights in Feb 2017.The hotel is currently getting some renos. So there is some work going on around the building, we got a newly upgraded room, wow it was brilliant. The bathroom was large and clean, the beds were very comfy. Pently of room to put your bags and gear.The hotel is located on the corner of Lombard and Fillmore streets, there are regular buses heading in all directions and there was some nice places to eat within a few minutes walk. (Over on Chestnut St).The hotel has underground parking also.The staff were very friendly and helpful. The place will look amazing once the renovations are completed." }, { "user_review_posted": 9, "user_total_helpful_votes": 8, "expertise": 0.004205131977392001, "user_cities_visited": 12, "review_days": 0.07338444687842201, "helpful_class": 0, "review_text": "First of all let me say that this location is good. Close to the City Tour bus stop (which I highly recommend). Other than that I would have to say that we were disappointed. The room was very clean, so that is important. It was small. We had requested a top floor because of the view. We did not get one, unless you call the 5th floor in an 11 story building a top floor. Anyway\u2026..breakfast was adequate I suppose. In comparison to other Comfort Inns we have stayed at, it did not come close though. The free wifi never worked. I called the desk twice about this issue which was never cleared up.The price seemed rather high for the amenities. I suppose we just paid for the location and the clean room.The front desk personnel were not particularly friendly. There was one lady named Sharon (?) who offered information about the tours, etc. We appreciated that.Since this will probably be our one and only time in San Francisco, I suppose the accommodations were adequate." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 6, "review_days": 0.6369112814895941, "helpful_class": 0, "review_text": "I loved the location of this hotel right by Union square and that is why we choose it. It was such a comfortable hotel and one of the best nights sleep I have ever had in a hotel, I just loved it. I love the vibe and feel of San Francisco and this hotel just added to a wonderful experience. I loved the restaurant next door for breakfast as well, loved the d\u00e9cor and the ambience. I really could not find any fault and I can't wait to return again someday." }, { "user_review_posted": 41, "user_total_helpful_votes": 32, "expertise": 0.0036788550606450003, "user_cities_visited": 27, "review_days": 0.060788608981380006, "helpful_class": 2, "review_text": "On a recent business trip, I checked into the (under construction) lobby and had a quick interaction, as expected. The room was attractive and spacious, but as I made a quick call and walked to the window as I spoke, I looked down at my socked feet and...felt ill. Someone's collection of toe nails trimmings were scattered on the floor! Looking closer, so were their Cheese Nips! I called the front desk, and they gave me a room across the hall...apologizing only for the inconvenience of a move! Check out next AM: when I raised the issue of cleanliness, the response floored me: I will let housekeeping know. Whoops...I can't recommend the hotel at all. They don't know housekeeping and they fail to listen to their customers' complaints!" }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 7, "review_days": 0.220153340635268, "helpful_class": 0, "review_text": "Stayed for four nights in Bangkok. It was okay but maybe next time I would request a room change although not sure if you can escape the sounds of the drills and banging that start every morning!Pros: Good location for exploring Bangkok. Clean.Cons: Requested double room and got two twin beds pushed together. Building work meaning loud disturbances every morning. Paper thin walls: I could hear the room next door use the toilet, snore and pretty much everything else. One lift broken & unable to use stairs due to building work from my floor so having to go up and down the lift stopping at every floor before actually getting to the ground floor." }, { "user_review_posted": 26, "user_total_helpful_votes": 31, "expertise": 0.005678201308787, "user_cities_visited": 15, "review_days": 0.139649507119386, "helpful_class": 0, "review_text": "We recently stayed at the Hilton Bentley to celebrate our 23rd wedding anniversary. This hotel more than exceeded our expectations. Upon arrival, we were greeted warmly by all of the Hilton's staff, Antonio, the concierge arranged for champaign and strawberries in our room. Service from all the staff were fantastic and truly genuine. The beach is beautiful and service from yodel, the beach butler was fantastic! The room as large, clean and modern. Location is great and away from the noise of the parties on ocean drive but close enough (within walking distance) to all of the action.Thank you to all of the Hilton staff for making our stay so memorable!" }, { "user_review_posted": 18, "user_total_helpful_votes": 13, "expertise": 0.0033959812178940003, "user_cities_visited": 10, "review_days": 0.5219058050383351, "helpful_class": 0, "review_text": "Didn't stay at the hotel but had a walk around all very clean and modern , helpful staff and friendly, cheap drinks , huge selection of games also live music and shows nightly located in Fremont street , and easily accessible" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 30, "review_days": 0.17798466593647302, "helpful_class": 1, "review_text": "Amazing location, check! Old world charm, check! Fantastic staff, check!, with my job I get to travel alot and stay in amazing properties, this one will not disappoint, love it, great for couples, families. It has something alot of other properties are missing, I cant describe it, but you'll know when your there." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.849397590361445, "helpful_class": 0, "review_text": "I pre-paid my reservation at this hotel several weeks before I was planning to travel. Approximately ten days before my trip, I received an email that the hotel had oversold rooms and that my reservation was being cancelled. I was offered no compensation and there is no longer any availability at a reasonable price range within San Francisco for these dates. My flights were purchased several weeks ago, so I cannot cancel or move my trip at this point without incurring great expense. I am extremely angry with both the Laurel Inn and the booking site (amoma.com), which I located through TripAdvisor. I will be filing complaints with the Better Business Bureau against all three of these entities. Book here at your peril!" }, { "user_review_posted": 173, "user_total_helpful_votes": 371, "expertise": 0.010301046177081, "user_cities_visited": 100, "review_days": 0.016429353778751002, "helpful_class": 2, "review_text": "Dear Online Manager:I know you care deeply for your guests and their experienced. Your hotel is legendary in many respects, from the welcome by the bellman to the final delivery of the car by the valet. In between are all the intricacies of hotel management.Let me begin by saying that our stay was very good. Our tower suite was just as described, and the reservationist who handled our assignment couldn't have been more gracious and helpful. She even told us that a 2 PM check in was indeed likely. Unfortunately she couldn't have predicted the constant stream of traffic rushing about the lobby with hundreds of tourists and guests posing and taking pictures. She also couldn't have predicted that our bags were left out by the entrance with no one either to tag or bring them in. Or that after being told that we would have to wait an hour for the room to be ready, I would rush outside to claim our neglected and vulnerable bags. But all this in fact did happen.Could I suggest that your staff find a better way to treat guests who must wait for so long? How about opening up a room away from the fracas of the main lobby where guests could wait in comfort with some kind of refreshment? After all, you do wish to promote good will! Then someone could come in and discretely hand over room cards.You might also wish to congratulate your dining staff for excellent service from the Caffe Centro to the Laurel Court and even the Tonga Room. (A study of San Francisco society is easily made by observing all the groups dining on a Friday night before Christmas!) your valet service is excellent and allows one almost to forget the tabs!Let me conclude by saying that pre-paying a package is an excellent way to get the financial obligations over with. All that remain are gratuities and meals.Sincerely,A well seasoned trip advisor" }, { "user_review_posted": 128, "user_total_helpful_votes": 42, "expertise": 0.0014826768178300002, "user_cities_visited": 539, "review_days": 0.048192771084337005, "helpful_class": 0, "review_text": "We had great advice from the staff at the check in/out counter.They helped us get around town and made suggestions for where to eat and visit.We got around town on transit mostly,(PICKED UP 1-7 day passes) got to ride the cable cars and trolley buses too.Seen places like the pier strip(Slanted Door),little Italy(SEA FOOD), China town (DIM SUM),Golden gate park and Japanese garden(tea).As WELL AS Alcatraz(note- book that before going to San Fran),we also got on a wine tour of Napa and Sonoma,plus did a ferry ride over to Sausalito,there is just so much to do but we saw and did most of everything in our 7 days there.This hotel is so close to everything and is in the marina district, only minutes actually to most every where.A special thanks to Sabrinadnb Coulson" }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 10, "review_days": 0.623767798466593, "helpful_class": 1, "review_text": "We , me my husband and son stayed here for five days in September 29th to 4th October 2017 . I was little sceptical after reading all the reviews most of them being negative but we really loved the hotel our room had four large windows and the fantastic view of the Lake Michigan with the Buckingham fountain at night the lighting of the fountain change colour making it look really beautiful. The hotel has its own old world charm and the location is perfect for the tourists the Art Institute , millennium park and most of the attraction are in walking distance . So many places around the hotel for food , nice bakeries . Overall our stay was excellent choose an upper floor room with view of the Lake Michigan.I also need to mention the front desk staff they were really helpful we reached hotel couple of hours before our check in time but since our room was was ready they let us check in early and there was no hassle during check in or check out." }, { "user_review_posted": 33, "user_total_helpful_votes": 11, "expertise": 0.001507962779065, "user_cities_visited": 30, "review_days": 0.20427163198247503, "helpful_class": 0, "review_text": "The hotel is decent, clean and meditating, they did a good job in furniture and light fixtures everywhere, also the service is excellent, I got the king bedroom with sofa bed, I requested one more pillow and some extra Coffee, in 5 or 7 minutes they brought it, the room has a fridge, it's too small which is not good, it hardly fit a couple of beers, couple of small water bottles, that is a minus, also there is no microwave in the room, the location is perfect, it's 15 minutes walking from Lincoln memorial, and 30 minutes from Air and space, near foggy bottom metro station" }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 13, "review_days": 0.07886089813800601, "helpful_class": 0, "review_text": "For me, it was the perfect hotel for visiting DC. The staff were always a pleasure to deal with, the rooms were nice, clean and well-appointed (they stock the bathroom with Le Labo products!) We stayed here for a few nights with our two children and were delighted by the service, the accommodations and the overall experience. It's located in Foggy Bottom which is beautiful and it's only a short walk to the Metro Station which brings you to all the museums in a few stops. The restaurant downstairs, Blue Duck Tavern, was also exceptional\u2014the food was superb and the service just as good. One of our servers at Blue Duck, Michael, even sent up a bottle of wine and treats from the restaurant up to our room after a long day of sightseeing with the kids (give that man a raise) It was the kind of gesture that really made our experience go from great to truly noteworthy and one that will bring us back to the Hyatt the next time we're in DC." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 4, "review_days": 0.36308871851040503, "helpful_class": 0, "review_text": "Staff, location and service at this wonderful hotel were beyond our expectations!Our room was very clean throughout our 5 day stay.The wonderful restaurant staff made it fun to dine.We will stay there again when visiting D.C." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.677437020810514, "helpful_class": 0, "review_text": "Hotel Vitali is the perfect location for the Bay to Breakers. It was less than a quarter mile to the starting corrals.We (me, my wife, and two 20's daughters) had a city view room with 2 queen beds. The room was great for the four of us. Never felt cramped, even when getting ready for B2B in the morning. Beds and pillows were very comfortable. Electronics were all good; included plenty of well-placed plugs (which is important with two laptops and four cell phones).Valet, bells service, check in and check out were all great. All staff members we dealt with were cheerful, helpful and flexible.Although we didn't eat in the restaurant, my daughter (who lives in SF) has been there for work and said it was fantastic. We went to North Beach for dinner; only a $8 Uber ride.I would definitely recommend this hotel if it is in your budget." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.914567360350492, "helpful_class": 1, "review_text": "well I am writing this review and rating this hotel 9.5/10why yes the furniture was dated but we were their in our room 1% of the timethe view from our ocean view room was out of this world and worth every centthis was our 3rd time to Honolulu but first time at the Aston Waikiki beach hotelafter a long flight and landing in early morning were tired we spoke to Joanne at the front desk and had our room ready by midday not the usual 3pm and was very helpfulwe had no problems with Check inour room was maintained clean cleaned every day it was spotless and big thankyou to Nora for doing thiswill stay in this hotel on our next visit to Hawaiicentral location to everything you need" }, { "user_review_posted": 100, "user_total_helpful_votes": 24, "expertise": 0.0010548383537460002, "user_cities_visited": 72, "review_days": 0.23165388828039402, "helpful_class": 0, "review_text": "Stayed in a Partial Ocean View room, located side on the beach, it was so relaxing sitting on the balcony with a drink each night. Could hear the live music from the band below.Main restaurant was awesome, something a bit different, a BBQ - cook your own concept, with salad buffet.Fantastic location in relation to dining/shopping.Would definitely recommend!" }, { "user_review_posted": 379, "user_total_helpful_votes": 106, "expertise": 0.0012474973630780001, "user_cities_visited": 101, "review_days": 0.707557502738225, "helpful_class": 0, "review_text": "Very good service upon arrival at hotel. Room ready and offered club level room for easier access. Location is great. Walking distance to many scenic areas and good restaurants. Club lounge was small and didn\u2019t offer much variety for snacks. Our room was decent with very small balcony overlooking inside hotel. Interior rooms have natural lighting from overhead windows and an all night light. So you will need to use the black out curtains if you prefer very dark. Requested an item from guest service, and delivery was within 10 mins which was helpful. Location is key for this property. Rooms are fine." }, { "user_review_posted": 29, "user_total_helpful_votes": 26, "expertise": 0.004242334311162, "user_cities_visited": 98, "review_days": 0.098028477546549, "helpful_class": 0, "review_text": "Has my wedding here in Dec 14 and the location was great. The staff there were very accommodating and the junior sweet was great. I was a little disappointed with their day spa as I got overcharged for hair and makeup on the wedding day." }, { "user_review_posted": 43, "user_total_helpful_votes": 15, "expertise": 0.0015832326171570002, "user_cities_visited": 20, "review_days": 0.784227820372398, "helpful_class": 1, "review_text": "We did book a time in skybar and the staff showed us the bar. We have to order drinks to sit there which is ok. BUT it Was the wrong site of the bar. So we asked to see the other site which we were alloved when we paid for more drinks !" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6358159912376781, "helpful_class": 0, "review_text": "The overall experience exceeded our expectation. The staff was amazing! We felt like we were part of a big Ohana :)Special shout out to Romeo (maintenance), Annie (housekeeping), Yukari & Michelle (staff at Mailani lounge), Wilson (check in). All of them went above & beyond.We can't wait for our next stay at this hotel! We LOVE Royal Hawaiian!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.674151150054764, "helpful_class": 0, "review_text": "The staff was so accommodating and I loved my stay. The location is ideal for seeing everything that Chicago has to offer. The room was beautiful and very roomy. I would recommend this hotel for anyone thatnwantsnto be close to things but you don\u2019t want to be in the muck of the busy city. 8 can\u2019t wait to stay here again!!" }, { "user_review_posted": 106, "user_total_helpful_votes": 87, "expertise": 0.003874347075711, "user_cities_visited": 74, "review_days": 0.26451259583789705, "helpful_class": 0, "review_text": "We stayed in a 2 bedroom suite here. It was spotless and as described, and looked identical to the virtual tour on the hotel website. This suite worked great for our family (two toddlers), and gave us space to enjoy the break and relax after the kids bedtime. There was enough room to fit a pack-and-play in the main bathroom.Staff were friendly. Breakfast was busy and it was tough to find a table. Breakfast quality was as expected. Loved the cookies in the evening and the complimentary coffee all day - the little touches make all the difference.The were only a few small criticisms with the room - one is the very poor sound proofing which meant that you could hear all corridor noise and surrounding rooms. This wasn't an issue in the bedrooms however, which are positioned away from the corridor in the corner of the suite. The second is the small table for 2 in the living area - not big enough for a family group to eat a meal at - a bit strange in a 2 bedroom suite with a kitchen. Finally there was no seperate heating/air conditioning unit in the second bedroom - you could see where this used to be. There was also only one bedside table in the second bedroom, which made it look incomplete. Easy to fix most of these issues.It was an easy 5 minute walk to the Space Needle area.This hotel well serves our family needs at the moment, and we'd definitely stay there again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.8828039430449071, "helpful_class": 0, "review_text": "Our stay was excellent from the staff to the location stayed here 8 years ago they were excellent then they have not changed still excellent they made the holiday.Location would be the best in Waikiki centre of everything with beach at your door step as for Dukes and Hula Grill restaurants great food and serviceAlready ready planning a return trip" }, { "user_review_posted": 15, "user_total_helpful_votes": 12, "expertise": 0.00377358490566, "user_cities_visited": 12, "review_days": 0.207557502738225, "helpful_class": 0, "review_text": "My partner and I were quite disappointed with our stay at the Avani. The hotel looks very impressive and we were allocated a room on a high floor, as we had requested. However, the check-in process took over half an hour, very annoying! The room was large, clean and comfortable. However, the wifi was terrible and we had a faulty bath plug. We also had to ring housekeeping to request slippers and bathrobes to wear to the pool.One of the reasons we chose to stay at the Avani was because of the shuttle bus service they offer. However, we were not informed that guests were required to reserve a place on the bus, so we had to catch the skytrain instead. On the day of check out (which, again, was annoyingly long-winded) we had planned to catch the shuttle bus to the skytrain station to get to the airport. We enquired at the travel desk whether we had to book the night before and they said no. Whilst checking out, the driver came round with a sign for the bus. I told him we were in the process of checking out and wanted to catch it to the station and please could he wait for us. There was only one other guest catching the bus, who I doubt would have minded waiting 2 minutes for us to finish checking out. Rather, the driver shrugged his shoulders, led the other guest to the bus and drove off. So my partner and I were left to walk to the station with our heavy backpacks. After 2 months in thailand, this was not the service and hospitality we had come to expect. The avani was one of the most expensive hotels we stayed in on our trip, and was the worst customer service we received." }, { "user_review_posted": 60, "user_total_helpful_votes": 30, "expertise": 0.002317113538563, "user_cities_visited": 81, "review_days": 0.571193866374589, "helpful_class": 0, "review_text": "A fantastic hotel situated amongst private residences which makes the area very quiet but also within walking distance of the main sights of Washington DC.Always someone at the front door to help.Speedy & efficient check in. The reception staff were extremely friendly and helpful.The lounge behind reception has a constant supply of hot fresh coffee which is very welcomed after a long day of sightseeing.The breakfast is lovely.The rooms are very clean and extremely spacious. Our room had a fridge/freezer coffee maker etc.I honestly don\u2019t think I\u2019ve ever felt so at home in a hotel as I did here.I can highly recommend this hotel to families or business" }, { "user_review_posted": 311, "user_total_helpful_votes": 1244, "expertise": 0.019309279488028002, "user_cities_visited": 134, "review_days": 0.18017524644030602, "helpful_class": 2, "review_text": "Perched in an unlikely place, on top of the Ibis hotel, this Mercure is true find. It has contemporarily designed rooms of a decent size and in a neutral colour scheme. But what really makes it stand out against the stiff competition in Bangkok is its employees. Each time you walk past reception you are not only greeted, but your well-being is of genuine interest. Just mention some minor detail - and the whole place swings into action. Rarely have I seen staff with this kind of motivation!I like subtle lighting. Unfortunately, the hotel, in its endeavours to save the planet (and also to save on the electricity bill) has gone a bit too far. The lighting in the guest rooms, especially the bathrooms, is much too weak. Use a torchlight whilst shaving!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 7, "review_days": 0.090361445783132, "helpful_class": 0, "review_text": "Beautiful hotel. The service was great. Everyone was very attentive, from the doormen to the front desk. They give kids that are staying a backpack with toys and books. A little girl(not staying there) was passing by the front of the hotel with her mother, one of the doormen saw the little girl looked sad, so he cheered her up by taking them into the hotel to get a bag of goodies. That speaks volumes to me. Everyone that worked there are in such good spirits, and so polite that it makes you feel very welcomed." }, { "user_review_posted": 61, "user_total_helpful_votes": 38, "expertise": 0.0029140280332750003, "user_cities_visited": 82, "review_days": 0.271631982475355, "helpful_class": 0, "review_text": "I enjoyed my stay at this hotel, because of the rooms with lots of space. I choose this hotel because it was where my conference took place. The bathroom was huge! This is probably one of the only hotels in Las Vegas that does not have a Casino! We read that it was close to the strip, but after a few days of walking, it does not seem that close. Next time I would probably choose a Hotel closer to the strip. I checked out the prices of other hotels and they were cheaper. Staff was friendly." }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 4, "review_days": 0.964403066812705, "helpful_class": 0, "review_text": "This hotel is just across the beach and is well situated in the heart of Waikiki, within close proximity to restaurants, shops, and public transport The room looks outdated but very clean and well maintained. Our housekeeper, Joy, rendered us an excellent service." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.297371303395399, "helpful_class": 1, "review_text": "Not a vacation friendly place. Clearly this is for high roller millennials. The pool is a joke, you get a shake down to get in, drinks are $18 and you have to PAY $$$$$ for a cabana to get any shade.a real problem when it's averaging 108 everyday. The security here is over the top, which I'd great but don't loose your room key" }, { "user_review_posted": 50, "user_total_helpful_votes": 34, "expertise": 0.0031909963588210005, "user_cities_visited": 28, "review_days": 0.09857612267250801, "helpful_class": 0, "review_text": "The staff was really nice and professional. After changing rooms 3 times, they did upgrade us to a 2 bedroom suite. The rooms are pretty generic but clean. Very small & hard sleeper sofa. We had two queen beds after the upgrade. This was much appreciated! The hotel is only 2 blocks from the metro. Not the closest hotel to the capital. The morning buffet was bad...just plain bad! We only ate the yogurt because the amount of people pushing and cutting line to eat the water down eggs just wasn't worth the fight!! Next door was a nice pizza place and sandwich shop." }, { "user_review_posted": 81, "user_total_helpful_votes": 35, "expertise": 0.001987459525434, "user_cities_visited": 100, "review_days": 0.083789704271631, "helpful_class": 0, "review_text": "Within walking distance to just about everything - Central to everything and a comfy stay. Taxis available on the corner. Close to the museum walk in the centre of Washington. Rooms are not overly large but very comfortable." }, { "user_review_posted": 57, "user_total_helpful_votes": 24, "expertise": 0.0019338315998530002, "user_cities_visited": 13, "review_days": 0.36473165388828005, "helpful_class": 1, "review_text": "I actually really like this hotel. It's very quaint. Built in 1906, with Victorian style furnishings. My room was just as quaint, clean, comfortable, small of course, with many Tony Bennett photos. I even don't mind the shared bathrooms/showers. The only negative I would say would be the bath towels (maybe use a little fabric softener). And I can't forget the loud, obnoxious people in other rooms, slamming doors, talking loudly, banging things around. All said though I would return." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8236582694414021, "helpful_class": 0, "review_text": "The Fairmont San Francisco might well be the best situated, best appointment hotel on the planet. Its perch on Nob Hill provides unparalleled views of the world's most beautiful city. This Fairmont, the luxury chain's flagship, is impossible not to love. It is a magical, take-your-breath-away experience. Everybody else is just trying to catch up." }, { "user_review_posted": 134, "user_total_helpful_votes": 46, "expertise": 0.001556270287094, "user_cities_visited": 58, "review_days": 0.079408543263964, "helpful_class": 1, "review_text": "Clean rooms, friendly staff, close to space needle and monorail. Restaurant and bar on site had good food and quick service. Only negative part was the person that checked us in. Josh in the bar area have great tourist information and suggested to do's." }, { "user_review_posted": 23, "user_total_helpful_votes": 5, "expertise": 0.0009450752941960001, "user_cities_visited": 8, "review_days": 0.26779846659364703, "helpful_class": 0, "review_text": "I love this hotel. The service is always friendly and efficient. You feel like everyone that works there, actually enjoys being there! The rooms are nice and comfortable. Best recent change is the pool area, great roof top deck. Haven't experienced the restaurant in a long time, but the food was always good. The location is very convenient and the views from the rooms are fantastic." }, { "user_review_posted": 30, "user_total_helpful_votes": 42, "expertise": 0.006686527639854001, "user_cities_visited": 78, "review_days": 0.378970427163198, "helpful_class": 1, "review_text": "I choose a room with a bathroom and know that you need to be choosy about the room the give you. On the first try I was assigned room 308. I was prepared for how small it was complete with a micro bathroom (although the window in the shower - yes there was a window in the shower wall that opened up into the wet wall - Think \"The Matrix\" was odd for sure) I wasn't prepared the the room window to open into a crack between two buildings with a ventilation shaft \"right there\" that caused a constant 70db hum and vibration in the room.They moved me to a corner room (419) which was quite nice. It looked right down onto 4th above the Keystone. The beds are a bit hard for my liking but that's fine.The overall furnishings are modern and a nice contrast to the buildings heritage.The staff are pleasant and helpful.The pub next door (The Keystone) is excellentOverall it's a great quirky well run hotel that is clean and very cost effective but ask for a corner deluxe room and be picky.They offer free wifi across the whole hotel but reception is not uniform." }, { "user_review_posted": 33, "user_total_helpful_votes": 26, "expertise": 0.0037147375776960005, "user_cities_visited": 13, "review_days": 0.562431544359255, "helpful_class": 1, "review_text": "We stayed 4 days, room was clean... no hot water 2/4 days... no coffee, no bar, pool was ok...very good location, 1 1/2 block to beach, elevators are very slow, lots of restaurants in walking distance from $ to $$$$ dollars...Room is very small, but is ample enough.. shower was very small in corner room...3 stars" }, { "user_review_posted": 580, "user_total_helpful_votes": 166, "expertise": 0.001279168426379, "user_cities_visited": 266, "review_days": 0.059693318729463006, "helpful_class": 0, "review_text": "This property is beautiful and the views from the upper floors are spectacular. The room was a standard room with a king bed, but was larger than expected. The bed and linens were first rate. The bathroom was nice (great shower pressure, thick glass doors, but not as decked out as many hotels in this price range. I did not have a refrigerator in my room, which is something I use and would expect in this type of hotel. The lobby was beautiful as well." }, { "user_review_posted": 24, "user_total_helpful_votes": 49, "expertise": 0.009801758063922, "user_cities_visited": 10, "review_days": 0.37185104052573903, "helpful_class": 4, "review_text": "The place is gorgeous and I could not have been more warmly welcomed by the doormen. We Washingtonians are always looking for great spots to gather with friends and colleagues after our long days. And we're not put off by high prices for a top notch experience. Thus, our disappointment that a recent evening in the Benjamin was not up to par. Not even close. The service was incredibly slow. Our glasses were empty and the server was nowhere to be found. When he did show up, he had zero personality -- not even a smile. The worst part was the food. YUCK! We ordered a number of different items, the best of which was uninspired and bland. The worst: just nasty -- good heavens, my 10-year old could make a better salad! Too bad Chef Andres was run off ... Please management, do something and fast!" }, { "user_review_posted": 29, "user_total_helpful_votes": 63, "expertise": 0.010436522883874, "user_cities_visited": 31, "review_days": 0.14293537787513602, "helpful_class": 0, "review_text": "I have spent equal or less money to stay in much nicer rooms in Chicago with more competent, helpful staff. If you travel a lot you presumably can figure out how to work around what doesn't work, but at $360/night I definitely felt ripped off. There were about 100 of us staying here and in another hotel and one of the easy topics we immediately had in common was to commiserate on what a dump this place is, how small and nasty the rooms are, how unhelpful the staff, the location really isn't all that great, etc. We all hated this hotel as far as I can tell.Issues:1. I arrived at 11 am, no rooms available. The checkin person was friendly, I asked her if she could please call the maid (or \"stylist\" as they call them), she said sure, but she never did. Anyway, we agreed that I could come back in an hour and hopefully the \"stylist\" would have a room ready, I came back after 3 hours, still no rooms. I kicked a fuss because I really needed to work a bit and get myself organized and changed, so I got a room. The room was tiny, really tiny, I had trouble not bumping into things, there was no where to put my carryon or briefcase, so I opened my carryon on one half of the king size bed and slept on the other half, I guess I didn't need floor space or a sofa after all. The bathroom was so small that there was no where to put my small toiletries bag, so I left that on the bed, I could almost reach it from the sink, really, this place was that small. The view? I had a most magnificent view of a rooftop air-conditioning unit outside my window and saw a lot of roof, not much Chicago, there was no view at all. At first I thought I was being punished for having the temerity to demand a room after giving them 3 hours to find me one (they said it would only take 30 minutes to clean one), but then others of the 100 or so attendees at the conference I was at also hated this hotel, we all commiserated over the awful, small rooms, the staff, the poor location, etc. Did I mention the strong mildew smell in the shower stall? It reeked of mildew, disgusting, at least the toilet was clean.2. Incompetent, unhelpful staff. I had an 8 am (thankfully Saturday morning) flight out of O'Hare, so I absolutely wanted a cab to be there at 5:45 am, I'd happily pay waiting time. The front desk attendant I spoke with chirped that, well, this is Chicago and there are ALWAYS cabs circling around and waiting outside, they are allllllwaaaaaays out front. While she did this she whirled her tanned, perfectly manicured little index finger next to her head to emphasize cabs always whirling around Chicago. Anyway, gist of it was neither she nor the concierge nor the doorman were willing to make the effort to ensure I had wheels at 5:45 am. Guess what, as I expected, at 5:45 am there were NO taxis outside the hotel or on the street, or whirling around as the chirpy attendant had suggested as she refused to pre-order a car service, nor for that matter was there a concierge, doorman, or anyone else who could perhaps help get a cab or any other set of wheels to the airport. However, luckily I anticipated this and had ordered Uber, who came punctually in a nice, black Mercedes GL to rescue me from the incompetents at the \"W\". I also asked the concierge the night before whether he could help me get room service breakfast at 4:45 am (bleak wakeup time, isn't it, but my flight was at 8 am because I wanted to be back home in time for lunch with my family), his response - I should go back to my room and find the order card that should be somewhere in my room. I told him there was no room service order card as far as I could see, to which he replied that I should join the line of 15 people (really, I counted) waiting to check in until it would be my turn so that the front desk could then get me a breakfast order form - you see, the front desk is in charge of breakfast order forms, not the concierge. Amazing, if he worked for me, I'd fire him on the spot, but his dreadlocks were pretty cool, I'll give him that. The checkout guy didn't want to add my one minibar beer to my tab, too much effort, I'd get a separate bill later - but guess what, when I told him that I spend 3 months per year staying in Starwood Hotels and if everyone else can figure out how to add a beer from the minibar to the bill at checkout then he could too, guess what, he figured it out too. My experience with \"W\" Hotels (EXCEPT for the one in Istanbul, Turkey, which is awesome) is that staff are hired based on their \"coolness\" factor, not based on their suitability for the hospitality profession, just a casual observation from over 800 Starwood nights...3. Positives - shockingly, the internet was blazingly fast and they allow 6 devices per login, so I could have my 2 devices on line simultaneously, at least the internet worked well! :-) The entrance hall also looks pretty cool, however the main bar was pretty small, I've seen much nicer \"W\" hotels (Istanbul, Atlanta, Boston and Times Square in New York have nice bars, for example).Look, I was here on business, I barely spent time in the room, but this is NOT the place to stay in Chicago if you're looking for a nice hotel with helpful, competent staff at a good value for the money - I've stayed in much better hotels in Chicago, whether Starwood or their competitors!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.145673603504928, "helpful_class": 0, "review_text": "This hotel was horrible in all facets of our stay. The TV didn't work. The bathtub was filthy and there was little water pressure and little hot water. There was numerous hairs on our bed including pubic hairs. I will never stay here again." }, { "user_review_posted": 127, "user_total_helpful_votes": 23, "expertise": 0.0007688959436170001, "user_cities_visited": 30, "review_days": 0.508762322015334, "helpful_class": 1, "review_text": "The HGU hotel is an excellent hotel in a great location. Close to shopping and good restaurants. The hotel restaurant was very good.The room were comfy and very clean. The hotel staff service was exceptional. We will stay at this hotel again without a doubt." }, { "user_review_posted": 10, "user_total_helpful_votes": 9, "expertise": 0.004259075361359, "user_cities_visited": 6, "review_days": 0.036144578313253004, "helpful_class": 1, "review_text": "I was impressed by the property and service the night we checked in. Woman at front desk was very friendly. Building is almost 100 yrd old I believe, and room and lobby was tastefully done considering.After we checked in, dropped our bags off and showered, we went downstairs to grab a drink at hotel bar. Drinks were pretty expensive which is to be expected at a trendy downtown SF hotel. No problems here. The bartender was extremely nice and helpful. Going as far as to recommend a cool bar/restaurant in nearby Cosmo Alley. Even taking her time to go over the walking directions 3 times w us all while having a good time :).Fast forward to the next morning. Wake up hearing my neighbor talking on his phone. Keep in mind he was not screaming, just using a normal conversational pitch. The walls are very thin to say the least. Not ideal but still a pleasant experience overall. Then we go to check out...the final bill is about $80 (or over a 33% increase) more than what was quoted. About $20 of this was extra city taxes. No problem. The remaining $60 was for valet parking!! Now I understand that we are in an expensive city with limited parking, but $60 is just piggish. I travel much more than most and have never encountered such an exorbitant valet parking fee. You would think that either the valet attendant or front desk would make you aware of this fact upon checkin to at least give you the option of trying to find alternate parking in you wish. But no, that is not what happened. This soured my overall experience to say the least. Drove away with a really bad taste in my mouth." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 6, "review_days": 0.020262869660460002, "helpful_class": 0, "review_text": "The room was noisy and dirty, and the concierge was unknowledgeablne and rude. I felt more like a hotel guest at a 3-star hotel than a $50,000 time share owner!! I will definitely not stay at the GHrand Waikikian again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.010952902519167002, "helpful_class": 0, "review_text": "For the price we paid, we were very pleasantly surprised what was provided. The hotel was close to the beach and shopping. A $15 daily hospitality fee provides 1) DVD/game rentals, 2) shuttle to Ala Moana shopping, 3) access to a fitness center and use of BBQ grills, 4) yoga classes (Wed, Sat, Sun), 5) WiFi, 6) coffee/tea (in-room), 7) beach chairs/towels, and 8) a manager's reception (Fri - free cheese/crackers/wine). The staff was very friendly (Ona, Saori) and accommodating. We were able to view a fireworks show from another hotel while laying on chairs next to the pool. The kitchenette (fridge, sink, microwave, utensils, no stove) was great and allowed us to buy groceries at a nearby store (\"The Food Pantry\"). We will book here again if/when we return to Waikiki." }, { "user_review_posted": 38, "user_total_helpful_votes": 13, "expertise": 0.0015505496611430002, "user_cities_visited": 20, "review_days": 0.26834611171960504, "helpful_class": 0, "review_text": "I finally had to stop memorizing the names of staff members that I wanted to commend here. EVERYbody we contacted in our three day stay were exceptionally friendly and professional. Staff helped us in \u00bc of a million ways. Restaurant recommendations and reservations, museum information. Street directions. Getting some wine glasses took some looking, but they found some for our anniversary champagne. Pop!The breakfast buffet (included) had a different entree every day, and lots of choices... healthy and some not (Waffles! Yum!) The breakfast buffet was lacking for nothing and was fresh and spotless. Kitchen staff were waiting right near by for anything we needed. If you needed to fly, you could grab a bag of morning fuel, to go, right at the front desk.During breakfast the General Manager, Howard, came to our table asking if everything was to our liking, and if our stay was up to our expectations. When I told him how impressed we are with the staff he truly seemed like a proud papa.Our room, too, was spotless, and well appointed. Housekeeping staff stepped lightly around the hallway, and were helpful when needed.This hotel is a great value, centrally located, and has a very homey feel due to the attentive, friendly staff. Kudos to Yvette, Konrad, Anna, Sylvia,and especially Octaviano, (who conducts himself like a world class concierge).Now we wouldn't stay anywhere else when we are in Chicago. Go Cubbies!" }, { "user_review_posted": 317, "user_total_helpful_votes": 218, "expertise": 0.0032283653402690004, "user_cities_visited": 59, "review_days": 0.039430449069003004, "helpful_class": 1, "review_text": "The Berkeley Hotel is a 4-star hotel has 2 towers. From the window of the room, guests can enjoy views of Bangkok. The hotel location is very strategic. Close to several shopping centers such as Palladium, Platinum and Central World. At night, in front of the hotel will be a lot of traders souvenirs and T-shirts with a fairly cheap price. Across the street, there is a wide selection of unique culinary menu Thailand. Tuktuk driver a lot of hanging around in front of the hotel and will offer shuttle service around the city for 10 minutes at a rate of 20 to 40 bath.The hotel facilities are adequate. The rooms are quite large with a fairly modern interior design. The beds are large and clean. The bathrooms are clean and fragrant. The pool is on the 11th floor and in front of the fitness center. The breakfast menu is varied and tasty. The hotel staff is very friendly and smiling. Prices are quite commensurate with the facilities, location and hospitality services." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.22398685651697703, "helpful_class": 2, "review_text": "First impression - a little hard to find, but that seems typical of Bangkok, slightly dated, nothing fancy, but clean and a decent size. Comfortable, great view and friendly front desk - offered to call taxis and book massages for us, very prompt and accommodating. Note - it's a 15min walk from the airport train stop, but you can get on the BTS to almost right outside it's door. Surprise - free water and fruit, that was lovely. Unfortunately one of the kitchen outlets didn't work - but it was a minor inconvenience. This felt safe, comfortable and would definitely come back." }, { "user_review_posted": 25, "user_total_helpful_votes": 7, "expertise": 0.001249034536025, "user_cities_visited": 10, "review_days": 0.257393209200438, "helpful_class": 0, "review_text": "during i stayed in this hotel 3 night , from upon check in , breakfast time and check out ,the staff is very friendly, helpful and hospitalize.and some staff from this hotel is multi language.. hotel location near MBK , SIAM Paragon, Siam center , Madame Tussaud, BTS Siam and BTS National Museum." }, { "user_review_posted": 146, "user_total_helpful_votes": 26, "expertise": 0.000754233304463, "user_cities_visited": 74, "review_days": 0.562431544359255, "helpful_class": 1, "review_text": "The room was really spacious. Way too much for me by myself. I am a part owner of a business in Oahu so I'm there fairly often and love staying here. Its close enough to Waikiki to walk to in 10-12 minutes and far enough that it's quiet. The staff are really friendly and never had a problem. The prices are very reasonable for what your getting.They have their own parking lot too!!" }, { "user_review_posted": 209, "user_total_helpful_votes": 578, "expertise": 0.013316143719112002, "user_cities_visited": 85, "review_days": 0.6380065717415111, "helpful_class": 1, "review_text": "I was at Red Rock Casino Resort for a business meeting and had the pleasure to talk with Heather. Even though she was the only person at the concierge desk, and the line was busy, she remained gracious, humorous and helpful throughout. She had all the answers I needed and I would trust her with any of my business needs.Thank you, Heather!" }, { "user_review_posted": 73, "user_total_helpful_votes": 27, "expertise": 0.001685310890735, "user_cities_visited": 39, "review_days": 0.836801752464403, "helpful_class": 1, "review_text": "Romance and elegance. Book it! Spend the extra money to view the White House. There is no property in DC with this view. We ordered champagne and the chocolate cake - amazing! The staff is top notch. They went out of their way to show us the spectacular view from the top - breathless. Stay here! You won't regret it." }, { "user_review_posted": 30, "user_total_helpful_votes": 24, "expertise": 0.00377358490566, "user_cities_visited": 280, "review_days": 0.068455640744797, "helpful_class": 0, "review_text": "Good location, clean boutique hotel. Limited number of rooms with two beds. Bed was comfy but did not get but a couple hours sleep due to noisy passerby at street level & in hall (we were on 4th floor facing north) on a Friday night. No hand/bar soap for sink? Not sure would recommend with so many other options in Chicago." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.187294633077765, "helpful_class": 0, "review_text": "Very Good Service, Friendly personnel. Free internet is very slow . I will defently stay there again since the room was great. Very close to my work and close the center. I have been in other hotel around the same area but this hotel will always be my first choise" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.33789704271631904, "helpful_class": 0, "review_text": "I stayed at Nouvo City for 5 nights. Overall my stay was great! Hotel rooms are clean, nicely decorated, and spacious. Only a 10 minute walk to the hustle and bustle of Khao San Road, it was great location to get away from all the craziness but close enough to get involved if you wish. The staff was really friendly and answered any questions I had and would call to confirm meeting times for tours that I had booked the night before. A great place to stay for a great price!" }, { "user_review_posted": 69, "user_total_helpful_votes": 82, "expertise": 0.005659257979969, "user_cities_visited": 32, "review_days": 0.520810514786418, "helpful_class": 0, "review_text": "I usually seek out Kimpton Hotels where available when traveling and chose this one without really doing much research on my other options. I liked it for the location and the \"Kimpton\" ambience, but I thought the property itself was only fair. This hotel is a short walk from a shopping dining street with a neighborhood feel, and we enjoyed a number of great restaurants nearby (using our own research). I came to really appreciate the location: away from the tourist hustle bustle but central enough to easily get anywhere quickly. (We used Uber/Lyft to get around.) For anyone driving in, this hotel would be very convenient, with the adjacent parking garage. You enter the hotel by walking down stairs, so if this isn't possible, you have to walk down the parking garage ramp, which is strange. The property itself seemed like an overdressed college dormitory, rather cold and not very appealing, with narrow hallways, small bathrooms and rooms, and poor windows. The decor is spare and attractive, but already showing scuff marks and wear. Our sixth floor room was touted as \"balcony,\" which is just a narrow spot to stand, which is reached by squeezing behind the table and chairs and opening a cheap slider that didn't even lock and did little to keep out the street noise. Also, we were put too close to the elevator, even though we asked to be away from it, and we really should have changed rooms, because it is very noisy. In fact, the whole building is a bit noisy, even after the outside noise quiets down. I would get an interior room next time. Really, I've stayed in nicer Best Westerns and Hampton Inns, so it was a bit of a disappointment that the Kimpton didn't each a higher level of sophistication." }, { "user_review_posted": 27, "user_total_helpful_votes": 35, "expertise": 0.006183056056166001, "user_cities_visited": 51, "review_days": 0.100219058050383, "helpful_class": 0, "review_text": "I was here on business for a small meeting in the hotel. My room was on the 3rd floor, interior (ie no view BUT no noise). You can choose high and exterior but be prepared for honking/sirens and big city background noise all night long. That is the only and major drawback to this place. Our convention meals over 3 days were better than average with great vegetables and fish, and minimal rubber chicken convention specials. The fitness center is fantastic. As a triathlete I was excited about the number and quality of bikes and treadmills. They have a swim spa (which I wasn't prepared for but looked great). Cell coverage is a little difficult but doable. The room was clean and typical of Renaissance. They do not provide bottled water and the tap water is a little nasty but better than many places I've been. The walk to the mall is brief and you can hit the American Art Museum, the International Spy Museum, and Shake Shack on the way. Lots of fantastic eating options in easy walking distance for the more refined foodie as well. Don't expect a view or peace and quiet. Other than that, a great choice." }, { "user_review_posted": 28, "user_total_helpful_votes": 22, "expertise": 0.0037042291262740002, "user_cities_visited": 192, "review_days": 0.41566265060240903, "helpful_class": 0, "review_text": "Stayed at this hotel for a long weekend. The location is great - within walking distance to the hustle and bustle of Ocean Drive, the beach and Lincoln Road as well as one of the stops for the Miami hop on / hop off bus tours. The room was very basic but had all the amenities and comfortable bed. Had to change the allocated room on the first floor due to a not very pleasant smell. Ended up on the second floor in a similar room, comfortable and a decent view over the parking lot. The staff could not have been any more helpful and accommodating. The Buffet Breakfast at the adjacent Italian restaurant was very basic but ok and included in the price." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.140197152245345, "helpful_class": 1, "review_text": "Sadly, I believe the excellent reviews did not have the room I had last night. I agree that the service is impeccable and so courteous and friendly. My room ,however , was tow floors about the service entrance which includes the garbage dumpster that started being emptied at 5:15 am and lasted almost an hour. Not too long after that the food delivery trucks started arriving , beeping as they backed up and then motors running. For this rate there are many hotel rooms at the top hotels so beware where your room is located." }, { "user_review_posted": 69, "user_total_helpful_votes": 41, "expertise": 0.002774459620018, "user_cities_visited": 18, "review_days": 0.39156626506024, "helpful_class": 2, "review_text": "Where do I start?! Free my office definitely needs some additional training in customer service, looked at me like I was an alien when asking what times the shuttle runs to Treasure island. Shuttle drivers were friendly enough though. Pool and hot tub were closed for repairs. The 'resort ' has no bar nor restaurant on property and runs to the Walmart just st twice a week.Our accommodation were spacious and quite clean, the walls are very thin , think a family of elephants were above us tramping back and forwards. The beds were oh so comfortable, some of the best nights sleep I've had in a long time. Took quite a while for the hot water to come through. There were a few maintenance things that need to be put right, like a piece of cardboard covering a hole in the bathroom ceiling. And some sanding and painting. Would probably not stay with this property again." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 6, "review_days": 0.946878422782037, "helpful_class": 0, "review_text": "Clean, good location. Within walking distance of a lot of sites, restaurants, Union Station. Excellent view of the Capitol. Very friendly staff. Conference staff is exceptional. Food was good. Gift shop well stocked." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.17579408543263902, "helpful_class": 1, "review_text": "Tammy excellent service, happy faces courteous efficient staff. Beautiful room with an outlook to the city, housemaids cleaned everyday to a high standard.Location wise great to nearby markets & shopping centres. Overall a great place to stay!!" }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 8, "review_days": 0.9025191675794081, "helpful_class": 0, "review_text": "We are owners here and come at least 1-2 times a year. We arrived Wednrsday July 3rd and were quickly checked in. Our room in tower 5 was clean and well appointed.The day of the 4th was VERY busy and it took 2 to 3 hours of hovering before we could get pool chairs. To be fair, we had a late start that morning and didnt try to get chairs till almost noon. While we waited, kids were in the lazy river and we had the pleasure of meeting bartenders Jordan and Eric. The two of them made our entire 4 days memorable. One of them was always at the pool bars and truly spoiled our kids. Just small things like an extra cherry in their smoothie, offering to make off menu smoothie flavors and remembering to get both ranch AND BBQ sauce each time our kids ordered chicken strips, which was everyday! Jordan and Eric referred to my husband and I by name after the first day and always made us some great drinks. Now some may say we must have spent a lot of time at the bar and that is true but honestly we did because we enjoyed chatting with them and watching them serve other customers. They honestly were a positive aspect of our stay! If you have the pleasure of meeting Jordan on your visit there, ask her how her trip to New York was. She gave us some great personalized recommendations since that is her home town.The only reason I didnt give a 5 star review is simply that the rooms and hallways do show their age a little and it was a battle to get pool/lazy river chairs during the busy holiday weekend. We usually travel here when it is much less busy so are admittedly a little spoiled.Give it a chance. It is a wonderful Vegas off strip place to take the family and really relax without the fear of exposing your children to what occurs at hotel pools on the main strip!" }, { "user_review_posted": 140, "user_total_helpful_votes": 131, "expertise": 0.004432464809823, "user_cities_visited": 46, "review_days": 0.270536692223439, "helpful_class": 1, "review_text": "We checked in and were immediately shocked by how dated and basic the room was VS the price requested by the hotel. When we complained we were told that the price reflected the hotels history which immediately angered me because it has no more history than many other old hotels, except they have been tastefully restored, and are within the same price range. In addition, we were travelling with a toddler - hardly after a history tour!!The view was amazing, and I don't think there was much else to be said for this room.Then comes the dinner debacle. For a start the menu was not great, with few healthy options, and completely overpriced. The waitress was told that one of our party had an onion allergy - the first dish comes with onions. She comes over and denies that there are onions. We finally ask her to take it back and check, and she admits that there are onions. Mistakes can happen, but they should not when it comes to food allergies. But here's the absolute worst - the main then comes with onions too. At this point we demand to see the chef. Would you believe he has NO idea that onions were an issue. She hadn't noted it. The food was generally underwhelming (steak overdone etc), cannot recommend.They took these two onion dishes off the bill, and offered us free dessert, but by that stage we all just wanted to leave.The next day we decided to leave, and check into Loews Regency (which is LOVELY by the way), and they were accommodating as they knew we weren't happy, but I wish we hadn't stayed in the first place.One positive note - On check out, after hearing our story about dinner the night before), as a way of apologising, they gave us a tour of the grand room on the rooftop - this was amazing. They also refunded us the entire cost of the dinner with the onions, so we were pleased about this, but I do hope that they train their waiting staff a bit better in future because one doesn't want to imagine if this had been a serious allergy, like peanuts for example." }, { "user_review_posted": 73, "user_total_helpful_votes": 25, "expertise": 0.0015522998069820001, "user_cities_visited": 304, "review_days": 0.700438116100766, "helpful_class": 0, "review_text": "Found this hotel a great modern hotel in great location for downtown Chicago. The staff were very professional, the room was well laid out and has awesome beds and the bar attached to the hotel is a great place to have a drink." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 55, "review_days": 0.226725082146768, "helpful_class": 1, "review_text": "My husband and I recently picked a very rainy week to visit Miami, and choosing The Angler's literally saved our trip. This is an intimate, charming, low-key boutique hotel located just a few blocks from the beach. The attention to little details is what set the hotel apart for us. The staff is well-trained, gracious and helpful. Sensing that many of their guests were a little disappointed by the weather, they went above and beyond to help us make the best of an unfortunate circumstance - even upgrading us for part of our stay to a larger room. The restaurant on-site is excellent. We are looking forward to returning to the Angler's on our next trip." }, { "user_review_posted": 45, "user_total_helpful_votes": 13, "expertise": 0.0012921892431980002, "user_cities_visited": 30, "review_days": 0.877875136911281, "helpful_class": 1, "review_text": "We stayed at this hotel in early May 2019. The employees were very nice and they did try to get us in on the time share for their hotel. Would have gone for tickets but most of the \"free\" tickets they can give you are not family friendly, so we passed. Our room was huge, 2 BR 2 bath room with balcony. A lot of room for my family of 4 (Kids are 18 and 22) so we needed the room. It just needs some updating. Beds were comfortable but the pillows were not good. We did have issues with keeping the room cool at night. We tried to put the AC down but it never did get cool. I called 1x to the front desk to see if they could help and I am pretty sure they put the thermostat up and made it warmer. One of the bathroom doors did get stuck a few times and the other bathroom was a pocket door but did not have a handle to pull it back out of the pocket. The hotel is very close to many restaurants and a grocery store. Would I suggest this hotel... not sure. If I would go back to Vegas, I would not stay here again though." }, { "user_review_posted": 48, "user_total_helpful_votes": 10, "expertise": 0.000901099709441, "user_cities_visited": 37, "review_days": 0.819277108433734, "helpful_class": 1, "review_text": "I guess you get what you paid for but the Aqua Aloha Surf Waikiki didn\u2019t really meet our expectations. We booked a \u201cModerate\u201d room for 7 nights and it was absolutely tiny. No room even for a chair although management did provide one when we asked. The whole facility is very rundown and in desperate need of a renovation. The domestic staff did their best to keep it clean but there was mould in the sealing around the shower etc. The air-con Unit is the old style through the wall and sits about a foot from the floor right next to the bed. There is also no balcony in the moderate room. Breakfast was included in our price but we didn\u2019t eat it on three mornings. The menu is clearly aimed at the Asian market and it was difficult to find anything to suit a western diet. Didn\u2019t use the pool as it was very tiny. Easy walk to town however. Management were kind and responsive to any requests. Basically we won\u2019t stay here again and really can\u2019t recommend it to other travelers." }, { "user_review_posted": 77, "user_total_helpful_votes": 31, "expertise": 0.0018442332245700002, "user_cities_visited": 49, "review_days": 0.713033953997809, "helpful_class": 0, "review_text": "This hotel is the ideal base to explore Bangkok from. Really short walk to the main Sukhumvit road, plenty of decent affordable restaurants and close to the Asok Skytrain station and Terminal 21 shopping centre. Everything is close by, if location is the key stay here.The hotel is good and the rooms are decent for a typical business type hotel. The breakfast starts at 6.00am good if you have an early start as we did when we went to the Bridge on the River Kwai. The restaurant is massive and the breakfast selection vast.Staff were friendly and we would stay again." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.5465498357064621, "helpful_class": 1, "review_text": "This place is awesome, fantastically located and spotless. The art deco rooms are inspiring the jewel for me was the old fashioned record player in the room with a selection of LPs....bliss! The bathroom was huge and the toiletries lush, powerful hairdryer and a never ending list for the mini bar: all the usual beers/spirits + gummy bears, English chocolate bars and a tin for lovers??!!! Without a doubt would stay here again some people may disagree with the $42 valet parking but for ease we paid it you can just as easily unload the car and park elsewhere for $25 - $30 for 24 hrs" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.32913472070098504, "helpful_class": 0, "review_text": "I travel 50% of my time for business. No hotel treats me better than the W Lakeshore. The staff is really amazing. They go above and beyond. One time they even gave me an iPhone charger when mine broke, because they had an extra one. They let me be and do my own thing if I want to, but they are also really attentive when I need it. This is the only tripadvisor review I have ever given, but felt this hotel deserved the extra effort out of me as well." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.889375684556407, "helpful_class": 0, "review_text": "A terrible hotel with no ethics. Had the audacity to charge $1700 + tax for a Tuesday night for a standard room which is regularly 10% of that cost (unethical price gouging). Wish I could say the room was worth it but it was in horrible condition. When I checked out I asked the receptionist if there was potentially a pricing error, he sneered and was quite rude (when I checked in the receptionist looked in dismay when reviewing my res. details, as I did when I booked). So enjoy the pic's, lmk if you agree that a room in this condition is worth 2k for one night (cup pic is random but they forgot to put the second one in). Don't stay here." }, { "user_review_posted": 11, "user_total_helpful_votes": 10, "expertise": 0.0043032108573320006, "user_cities_visited": 119, "review_days": 0.278203723986856, "helpful_class": 0, "review_text": "This is a very nice hotel, especially when compared to a lot of other comparably priced options in SF. Loved the location across the street from the Ferry Building, and the room was perfectly pleasant. The staff was lovely and the room service was very high quality. Seemed to have a fun scene at the bar and you also get day privileges at the YMCA nearby. It's a bit \"basic\" for the price, but that's typical for SF." }, { "user_review_posted": 66, "user_total_helpful_votes": 18, "expertise": 0.001213726139247, "user_cities_visited": 32, "review_days": 0.043263964950711005, "helpful_class": 1, "review_text": "Location, location, location the metro, the mall, Starbucks, CVS all right there. The street was noisy all night and you had no problem hearing it. The water was hot!! The beds were ok, the room was clean. The staff was NOT friendly or helpful. We were put on A waiting list to be called for a room to be available since we were a few hours early. We never received a phone call and I had to call and find out what time check-in was and if there was a room available. Was not a great first impression." }, { "user_review_posted": 46, "user_total_helpful_votes": 7, "expertise": 0.0006284510839580001, "user_cities_visited": 26, "review_days": 0.685104052573932, "helpful_class": 0, "review_text": "The Kahala Hotel and Resort is extraordinary and I am SO glad my husband and I stayed here rather than in Waikiki Beach. The ambience and service at the Kahala was the exceptional- from check-in to check-out, and including the front desk, housekeeping, beach attendants, Plumeria restaurant staff, valet and shuttle drivers. Our room (dolphin lagoon view) was very pretty, but also super comfortable, spacious and clean and the breakfast buffet at the Plumeria was the BEST we have ever had. The beach and the pool area was just beautiful as well. Even though we had rented a car, shuttle service to areas of Waikiki was a nice bonus and helped us avoid traffic and finding parking.Mahalo for making our stay at the Kahala . . . It was truly an exceptional experience. I would strongly recommend the Kahala to anyone visiting Oahu." }, { "user_review_posted": 90, "user_total_helpful_votes": 78, "expertise": 0.004097245209459001, "user_cities_visited": 26, "review_days": 0.284775465498357, "helpful_class": 1, "review_text": "One of more unique places I ever been. Recommended for guests who wish to taste the Khao San-type of accommodation but in a more comfortable setting. Breakfast was fairly basic but good. Rooms clean, colourful and artsy. No TV or phone (who needs a TV in Bangkok). Good aircon, which is a must in Bangkok. Tasty food in the restaurant on the roof for dinner and nice music in the CD players in the rooms. Cooking classes, sewing classes, soap creating in the workshop area in the ground floor. I recommend booking the airport transfer with the hotel as the place is a bit remote and not all taxis/tuktuk drivers know how to arrive without proper directions in Thai language." }, { "user_review_posted": 21, "user_total_helpful_votes": 21, "expertise": 0.004744565817058, "user_cities_visited": 14, "review_days": 0.886637458926615, "helpful_class": 0, "review_text": "I am writing this review as a warning for Kimpton loyalists like myself - because I wish I had read an honest review of this property before choosing this particular Kimpton in DC. I love the brand and am usually happy with their unique buildings and cool design choices....but this hotel does not meet the usual standard at all. BUT I do want to say upfront - there is a happy ending to my review thanks to the exceptional customer service provided by staff there - particularly the manager Sara. She was great.When I first arrived, I was surprised how small the hotel lobby is - with no real restaurant or bar (contrary to advertising). I was immediately put off by the very dated red sparkle floor tiles and 'niteclub' vibe they were going for, and then stepped into an elevator with a damaged floor and a moldy smell. The hallways were the same - a musty smell and dark/stuffy feel. Then I walked into my Exec King room where I notice: 1) the furniture is old and beat up (frayed couch, nicks and dents in all the tables/nightstands etc) 2) the bathroom is TINY - with no counter at all - motel size with a door that had water damage and had been repainted MANY times - did not even want to touch it 3) a 32\" old TV (not even flatscreen!) which looked like an ipad relative to the room and distance from the bed) AND they have NO TV smart services like movies or hotel functions - just a few channels from DirectTV - not ok with me 4) most rooms have a less than great view of the back of the hotel - not vital - but you should be aware of this - i kept my blinds down the whole time 5) the room is huge - but there is just lots of unused empty space with no chairs/table or anything useful placed in thereI was depressed thinking of staying there three nights (one night i could have survived:) so I called Kimpton's main number online - they connected me to guest services, who were very nice and told me to talk to the property manager on duty to request they find me a room at another Kimpton property nearby. I did this - and Sara the manager tried to help but said all the rooms elsewhere were booked up for my nights. BUT she then offered me a prototype renovated room they had...which was FANTASTIC!!! The renovation will be fabulous - wood floors, dining table, BIG TV (still no services FYI), cocktail bar setup, HUGE glass walled bathroom with gorgeous freestanding tub, huge shower, counterspace for 2, plush couch etc etc - amazing. My stay from that point on was all good, and I applaud them for managing my situation so well.And the little bar they have is really only to service guests and for breakfast/wine hour - NOT a place to hang out at night or bring people to - and they have no restaurant - while other properties do. In conclusion - I would only say to travelers to maybe wait until the hotel undergoes a full refurb before staying there over other Kimpton properties in DC." }, { "user_review_posted": 38, "user_total_helpful_votes": 17, "expertise": 0.00206159224609, "user_cities_visited": 47, "review_days": 0.345016429353778, "helpful_class": 1, "review_text": "My partner and I stayed here for a week on vocation. First the good. We got a ocean front room on the 11th floor also with a view of Diamond Head mountain. The view was fantastic and was a joy to wake up to in the mornings. The room was spacious and the bed as amazingly comfortable. Balcony was cool and we had good air conditioning. Another excellent feature here is that the free wifi is fantastic, and you can use as much as you want. The pool and surrounding area was also good. Now the negatives. Rooms are a little run down, this is especially noticeable in the bathroom. The service desk could be more friendlier. The location could be an issue with some as it is at the end of Waikiki beach near Honolulu Zoo and away from all of the main shopping, although this could also be seen as a positive. Also, guests at other hotels were able to get on the pink line bus for free which is great to get around, if you stay here you can only use the aqua shuttle which isn't nearly as good. We ate at Lulu's which was the restaurant attached to the hotel, service and food was average. Overall we really enjoyed our stay here, I would recommend that you pay the extra money to stay in the ocean front room with view of Diamond Head, it makes it all worth it." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.35487404162102903, "helpful_class": 1, "review_text": "High quality hotel next to Safeco field. Great rooftop pool and hot tub.Our king bed room was upgraded to a suite. Very nice with a great view of the ball field. Restaurant was very good. Although we didn't use it they have a nice shuttle van for various places around the city" }, { "user_review_posted": 26, "user_total_helpful_votes": 21, "expertise": 0.0038109303253290004, "user_cities_visited": 130, "review_days": 0.84775465498357, "helpful_class": 0, "review_text": "Another wonderful stay in the newly refurbished JBH. Our first holiday since my husband became wheelchair bound. Looked after so well by everyone. All the staff from reception to the pool boys were so helpful even offering to push the wheelchair, nothing was too much trouble. We had a beautiful suite on the ground floor with large accessible wet room and lovely private patio area. The food as always was excellent. Although there was construction noise it did not disturb us. We returned home feeling very relaxed and refreshed. Thank you JBH for another great holiday." }, { "user_review_posted": 26, "user_total_helpful_votes": 14, "expertise": 0.002503840636909, "user_cities_visited": 15, "review_days": 0.562431544359255, "helpful_class": 0, "review_text": "I just spent 4 nights at this great hotel in Seattle. The room was large and comfortable, the front desk was helpful, the location on Lake Union was beautiful and the hot breakfast provided a great start to the day. When I booked the hotel I was concerned that it was so far from downtown but the free shuttle made all the best sites in Seattle very accessible. Thanks to Jay for going out of his way to take me wherever I needed to go! I also need to give a shout out to Phillip as well! These two drivers are a real asset to this hotel and helped to make my stay perfect! I would definitely choose this hotel again!" }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 12, "review_days": 0.694961664841182, "helpful_class": 0, "review_text": "We always enjoy Marriott properties and this one was in a good location . Not far from Pike Market ( hilly in some areas ) and various restaurants on the waterfront . Near public transportation to airport , the Space Needle and other attractions in that area . Buy your tickets and prepare for a long wait to go up . This property also provides a shuttle to cruise port for a reasonable amount . Make reservation ASAP shuttle list fills fast ." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 3, "review_days": 0.09857612267250801, "helpful_class": 1, "review_text": "King Bed 1 room suite for two days. upon arrival jets for jacuzzi tub didn't work, toilet didn't flush, sofa bed had no linen set only a fitted sheet and thin blanket. call for management to get resolved, didn't happen. Called Regional Director for assistance and was assured I would receive a call from Resort Director. issues were not resolved prior to checking out. After which Resort Director called and gave reimbursement for 1 night stay. I'm a loyal Hilton Honors Member and was not happy with my stay. Not sure I will give it another try at this location, but will continue go to other locations in Las Vegas" }, { "user_review_posted": 141, "user_total_helpful_votes": 30, "expertise": 0.0009226196764490001, "user_cities_visited": 54, "review_days": 0.08762322015334001, "helpful_class": 0, "review_text": "This motel was expensive for what it is BUT you have the location. Having said that the staff were excellent, the room was tired but spotless. We booked a king room and our room was very spacious, it was also suitable for a disabled person, with wet room type shower.There is staff 24/7 on duty at the reception desk and they were most helpful at all times." }, { "user_review_posted": 89, "user_total_helpful_votes": 74, "expertise": 0.003926323475992, "user_cities_visited": 180, "review_days": 0.513691128148959, "helpful_class": 0, "review_text": "TripAdvisor had this hotel rated as a 4.5. I would rate it more between 3.5 and 4.0 primarily because the carpet/room is a little dated. Depending on the room you get, some are more dated than others. We have the family suite, which luckily has a dividing wall. These are the rooms on the 8th floor so request this floor. Our friends had one on the 11th floor. Though they had a great view of the river, they had this cheap dividing sliding wall, which was old. The carpets are old around the edges. You can see the darker dust markers/stains. Cabinets are chipped in the bathroom. With that said, I would still recommend this hotel for the price. Why?Room - if you have a family of 5, this room is large and has two rooms. A kitchen if you want to keep some food in it. You can add in another bed if needed.Washing Machine - having a machine in your room is very conveneint and the hotel provides soap packets of you dailyMassage - if you walk out the front of the hotel and through the small gate, you will be on a local market road. Turn left and you will walk towards the Shangri-la hotel. On the way, you will pass a massage parlor on the right, which had the most amazing and best massages for $8-10. The place was clean. We tried full body massage, reflexology, head and shoulder/back. Every massage was outstanding and all masseuse were equally as good.Sangria- la restaurants - These are top notch and amazing food. Though probably more expensive than most Bangkok restaurants, they were incredibly inexpensive compared to US pricingDept store- connected to hotel with restaurants and a market. At the end of the day, you could grab something on the main floorCenter Point Breakfast - there is a large variety of breakfast. There is something for everyone even picky eaters.Service - the service is incredible. I loved the guard at the elevator who would salute us and always had a big smile. Their front desk is incredibly helpful., As well as their concierge. You won't be disappointed. The hotel is clean. I would recommended it though it isn't truly a 4.5 star hotel." }, { "user_review_posted": 14, "user_total_helpful_votes": 8, "expertise": 0.002663892435491, "user_cities_visited": 13, "review_days": 0.9151150054764511, "helpful_class": 1, "review_text": "Stayed for 5 nights, following good reviews on TA. Great to pay no resort fee, and good price too. Really convenient for the Strip, near Planet Hollywood and opposite Cosmo. One great thing is to walk out the door, cross the road and you're straight in the air conditioned splendour of the miracle mile shops and walk through to Planet Hollywood casino, and over the road to Bellagio. Really useful in the heat.Rooftop pool was a massive bonus, rarely packed, and great views, with over water on tap and towels, loungers and a bar. Staff were super friendly and the concierge always happy to help.The one negative that the hotel couldn't help, and they turned into a positive, was the 4am-7am connecting room party that a couple decided would be of interest to our sleep patterns. The connecting door, though locked, connected to their kitchen. Security came up, and they quietened, a bit. Next day, the manager was great, moved us immediately to another room and gave a $25 bar credit.No casino here, so you don't get everyone under the sun, milling around reception. Free valet parking too, with a 5 min approx recall service. Would highly recommend." }, { "user_review_posted": 121, "user_total_helpful_votes": 54, "expertise": 0.0020563128805430003, "user_cities_visited": 32, "review_days": 0.409638554216867, "helpful_class": 0, "review_text": "If you're the kind of boring tourist who isn't in Vegas for the night life, and actually wants to sleep, then this place is not the place for you. The room was exceedingly affordable, but if you end up assigned a room above the casino with the open-air corridors, be warned that 3 directions of the building face 3 different bars/nightclubs that blast their music until all hours. This is mitigated somewhat by earplugs.That said for an affordable place with free parking, centrally located in Downtown Vegas, for the real Fremont experience, you could do worse." }, { "user_review_posted": 26, "user_total_helpful_votes": 9, "expertise": 0.00157020514518, "user_cities_visited": 12, "review_days": 0.014238773274917, "helpful_class": 1, "review_text": "I stayed here when it was 12 degrees outside and the wind was blowing hard enough to knock a small child over. The hotel was nice and warm and clean. It is a short walk from the subway, restaurants, the white house ect..... I found the staff friendly and ready to help. The room was cozy and had a small kitchen that made meals much more economical. My only complaint would be how tiny the bathroom was but it was more than good enough for me as i stayed alone. This place seemed more like an independently owned small hotel with nice style touches in exchange for some creature comforts the large chains offer . I cant imagine trying to manage a restroom that small if you have a couple small children with you as there is just not enough room to even find a suitable place for your toiletries. However housekeeping kept everything in tip top shape the 5 days i stayed. Would definitely stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8526834611171961, "helpful_class": 0, "review_text": "every thing was good the staff the welcoming , easy check in and friendly check out the facilitates, lobby gym the staff is so friendly and they are very nice the only thing i would like to advise you to try to make a variety in the breakfast so it will make it attractivethanks see you soon" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.9512595837897041, "helpful_class": 0, "review_text": "A good value for money hotel in a superb location. Hotel standard isnt so great and the staff need some reeducation, but the room was quite OK and restaurant food was adequate. I would use this hotel again." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 5, "review_days": 0.6407447973713031, "helpful_class": 1, "review_text": "Salil Hotel is located on Soi11 Sukhumvit....best location ...only 3mins walk to Nana BTS station ...from Nana u can conveniently go to MBK , Silom , Chatucak ( only weekends ) and many other areas in Bkk city ...Salil is a 3star hotel with adjacent restaurant cum pub ....i chose room on higher floor away ftom lift and facing back to avoid noise disturbances ..Excellent breakfast spread ..many varieties of Thai and western food ...adjacent restaurant and pub great place for reasonable price for food and drinks ...Negative point of this hotel is that the rooms are separated by thin walls ....can hear telephone calls and conversations in other rooms and corridor...also another shortfall is that there is no TV screens at the adjacent restaurant cum pub ...Overall nice basic hotel with excellent location on Soi11 the happening street on Sukhumvit for single guys ....family should stay at nearby Citadines hotel ....many pubs and food outlets ...make sure u book using their online website for best price...." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7935377875136911, "helpful_class": 0, "review_text": "First time at this hotel but not the last. Had a really nice time with my family. Everybody was gentle, from the ladies at the reception to Tashi and Christina, who always left our room neat and clean.Thank you Evelyn staff!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.812705366922234, "helpful_class": 0, "review_text": "The stay there was awesome! We stopped back in San Francisco for a night after coming back from a wedding before our flight out.Sophie at the Front Desk was super personable, friendly and gave great service. Our room also had a great view and was very comfortable." }, { "user_review_posted": 12, "user_total_helpful_votes": 13, "expertise": 0.005149141196807001, "user_cities_visited": 19, "review_days": 0.291347207009857, "helpful_class": 1, "review_text": "Pool area is fabulous! Customer Service is fabulous! food was good...and room was perfect. Absolutely no complaints. I liked that isn't was the only hotel on the actual beach side but yet it was in a quieter area of Ocean Drive. This would be my go-to hotel in South Beach." }, { "user_review_posted": 226, "user_total_helpful_votes": 59, "expertise": 0.001157092095742, "user_cities_visited": 96, "review_days": 0.529572836801752, "helpful_class": 2, "review_text": "This ultra modern hotel oozes luxury. Beautiful foyer area, exceptional infinity swimming pool overlooking Bangkok and a delicious array of food options for breakfast. Very close to train system and across the road from the new Central Embassy Shopping centre. Highly recommended." }, { "user_review_posted": 46, "user_total_helpful_votes": 11, "expertise": 0.0010506166976090002, "user_cities_visited": 14, "review_days": 0.5306681270536691, "helpful_class": 0, "review_text": "We've stayed at the D several times, and just returned home from our most recent trip. All of the staff we encountered (table games staff and hotel staff) have always been friendly and welcoming. These staff really seem to enjoy their jobs! The rooms are comfortable with great air conditioning. While rooms on the Fremont Street might be a little noisy, you can request a nice quiet room on the opposite side. Fast elevators. Easy access to taxi's or ride share pick-up. We seem to win here more than any of the casino's on the strip too! Four restaurants provide a great variety for whatever your dining needs might be. Love the second floor with \"vintage Las Vegas\" slots. Don't forget to rub the Blarney stone!" }, { "user_review_posted": 39, "user_total_helpful_votes": 41, "expertise": 0.004993535281519, "user_cities_visited": 97, "review_days": 0.043263964950711005, "helpful_class": 1, "review_text": "My wife and I stayed at the Park Shore for a week and loved every minute. We've stayed several times in Waikiki at various places and this is our favorite. The hotel is on the edge of Queen Kapiolani Park, one of the largest and prettiest municipal parks in Honolulu, with a zoo, aquarium and miles of paths for strolling. A few minutes the other direction is downtown Waikiki. And across the street are two beaches, one open, the other sheltered and ideal for small children. Our room (1509) had a superb view of Diamond Head. We enjoyed several breakfasts and lunches at the casual restaurant / mini-market, Tucker & Bevvy, off the hotel lobby. And Lulu's Restaurant was a great spot for happy hour and dinner. The hotel staff were friendly and helpful, especially the concierge, who helped us arrange two great excursions. On the downside, the room and the pool were both on the small side, and rather plain. But given the wealth of attractions within an easy walk, we would happily return to the very same room." }, { "user_review_posted": 501, "user_total_helpful_votes": 93, "expertise": 0.0007908710880120001, "user_cities_visited": 101, "review_days": 0.7825848849945231, "helpful_class": 0, "review_text": "My wife and I stayed here while in Waikiki. The room and bathroom are very small and not well lit. The internet is not secure. The hotel workers were on strike and that didn't help. I would not stay in Waikiki again! Too crowded and too commercial." }, { "user_review_posted": 553, "user_total_helpful_votes": 528, "expertise": 0.004525085502547, "user_cities_visited": 1037, "review_days": 0.406352683461117, "helpful_class": 1, "review_text": "We booked Hilton Waikiki Beach for 7 nights back in August and all in all we had a very good time. Hotel is a little worn out and needs some TLS, the bathroom was far from its best days. The room was fine enough and served the purpose, beds were comfortable. The hotel is on a very good location, not immediately by the beach but not far. We did not like the \"valet parking daily fee\", a very steep one. Also, the cocktails at the bar were watered down, not good for quite a high price. But most of it was fine and we do not regret taking this hotel, however, next time we will be more shopping around for maybe something better." }, { "user_review_posted": 38, "user_total_helpful_votes": 21, "expertise": 0.0025726348310360003, "user_cities_visited": 56, "review_days": 0.711391018619934, "helpful_class": 0, "review_text": "I just got back after a fantastic stay! It was myself, my husband and my 19 year old daughter. What amazed all of us was the service! Fantastic!We booked a partial ocean view for the first part of the stay and moved to the Ocean Front for the back part of our stay). I loved it.The quietness in the city amazed me! So peaceful so gorgeous. The manager on duty was amazing - Leah. She went over and above in accommodating us and making our stay so special!!!We loved the Friday behind the scenes tour with Melba at the hotel. One hour long of the different behind the scenes rooms like laundry, bakery, suites etc. and we ended with free tea and coconut cake. What a terrific time!Our room had 2 queen beds and was HUGE! Bell Staff AMAZING.There were a few drawbacks but NOT enough to keep me away!1. The beach . Yes I get that there is really NOT one. But I was ok with that. We hung at the pool and it was steps away from the ocean to which we could swim in the ocean and then return to the pool to dry off etc. I was fine with lack of sand. There is NOT a lack of ocean! Plenty of space at pool it never felt crowded2. Turn Down Service. Previous poster said they came when they were in bed. LOL Agreed! I called the front desk the next day and asked for turn down at 6 pm while we were at dinner. Problem solved.All in all simply BEYOND a delightful stay!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.062979189485213, "helpful_class": 0, "review_text": "Very cute and nice hotel . The room is very comfortable, no noise at all, the beds are big and comfy. Nice bathroom, the stuff is so kind and helpful. The hotel is near of everything. Well located. Highly recommended." }, { "user_review_posted": 108, "user_total_helpful_votes": 69, "expertise": 0.0029914058381450004, "user_cities_visited": 26, "review_days": 0.27272727272727204, "helpful_class": 0, "review_text": "My daughter and I just stayed at the Drake. It's a beautiful hotel. I see that some travelers said rooms need updating. I disagree. The rooms are gorgeous with lovely high end finished and materials. They are not new, but they are charming and decorated really well. The location is perfect too." }, { "user_review_posted": 17, "user_total_helpful_votes": 20, "expertise": 0.005601313680056, "user_cities_visited": 142, "review_days": 0.28148959474260604, "helpful_class": 0, "review_text": "When we arrived at the hotel we were given a free upgrade from a partial ocean view room to a full ocean view room which was lovely. The rooms are exactly what you need , they are comfortable with coffee making facilities but if you are like my husband & love your coffee be aware that they only give you two coffee pots per day & if you want anymore you need to pay for them. Don't buy them at the hotel go to one of the many ABC stores & buy them from there.The pool is lovely & the sun deck gets incredibly hot.The best thing is the location which is just across the road from Waikiki beach." }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 10, "review_days": 0.19496166484118202, "helpful_class": 0, "review_text": "This location is great whether your driving or not. The resort offers a shuttle that goes to the strip and downtown throughout the day. If your not driving and do not plan on taking a taxi you will be confined to getting back to the resort by midnight. That is when the shuttle stops running. I have been to this location twice, June 2015 and Dec 2015, and each time I have been placed in a recently renovated unit. Gold mine serves great food. Nice selection but lacks a quick bite for an individual. Service here is good." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.103504928806133, "helpful_class": 0, "review_text": "My room was reasonable, old air conditioning unit but they worked well, the bed was comfortable and the bathroom was great. The shower is huge with a nice rain fall type head, great temperature maintenance too. The bathroom has good lighting for doing make up!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.032858707557502004, "helpful_class": 1, "review_text": "The conference area along with break out Media rooms for the smaller break downs are excellent....conference room held almost 800 seated in round table fashion never felt crowded, the break out rooms had all the necessary media equipment the handle the smaller groups. The staff was unbelievably helpful in arranging the whole event. If you are looking for a conference facility I highly recommend this hotel.Not to mention Morimoto's what a dining experience, when we were there they even had the President and first lady come dine. What s great bonus, but he is well protected by staff couldn't get a photo....understandably so. Anyway it just topped off the experience!" }, { "user_review_posted": 32, "user_total_helpful_votes": 16, "expertise": 0.002317113538563, "user_cities_visited": 16, "review_days": 0.507667031763417, "helpful_class": 0, "review_text": "I've been in plenty of rooms that have been labeled \"Handicap Accessible\" and they most certainly were NOT! But this hotel has got it down! My Mom's room was generously sized and it was very easy for her to maneuver in her wheelchair. The motorized scooter rental was an excellent amenity and gave my Mom a lot more independence and freedom in the hotel and casino. Everyone was very helpful and all of the staff made our stay an enjoyable and stress free time. Sure you can go to a nicer, newer hotel with all of the fancy amenities, but I'd rather go to a place where people in wheelchairs are not invisible. And the El Cortez made my Mom and all of us feel like valued customers." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 4, "review_days": 0.35870755750273803, "helpful_class": 1, "review_text": "We are grateful to the staff of the Hotel Chancellor for an excellent 4-day stay last month. We found the front desk helpers to be uniformly responsive and caring, and we appreciated their flexibility with our several special requests. We were able to find three rooms on the 12th floor, which proved convenient for our family-oriented vacation. The hotel also provided us with bottles of wine in each of the rooms we had booked, as a kind gesture toward the family birthday event we were celebrating.The rooms are small, but we knew this in advance and tried to pack lighter than usual. This is our second visit to the Chancellor in a five-year period, and we appreciated the convenient location and easy access to the Powell St. Cable Car line.Would like to also mention the outstanding service we received from a company that provides rental equipment for people with mobility problems and for children in need of strollers and car-seats. The company is called \"Cloud of Goods\" and one of our relatives needed a walker, a wheelchair, a special seat-cushion, and a shower-safety seat during our SF visit. Representatives from the company delivered these items to us in the hotel lobby, instructed us about their operation, and then allowed us to leave the items at the front desk on the day we were checking out for a much-later pick-up from the company. The service was efficient and seamless, and knowing in advance that rental goods of this nature are available freed us from carrying bulky items from home.Thanks very much for a comfortable and customer-focused stay! - G." }, { "user_review_posted": 106, "user_total_helpful_votes": 57, "expertise": 0.00250031748411, "user_cities_visited": 162, "review_days": 0.055859802847754006, "helpful_class": 1, "review_text": "This was hotel was perfectly adequate for what we needed for our few days in San Francisco, it's close to union square, shops, bus tour stops aswell as tram line, was comfortable and clean, for what we paid it was a great pick and wouldn't hesitate in staying here again." }, { "user_review_posted": 57, "user_total_helpful_votes": 32, "expertise": 0.0026152217131150002, "user_cities_visited": 26, "review_days": 0.015334063526834002, "helpful_class": 0, "review_text": "The hotel is located at Nob Hill and there is a stop of California Street street car just in front of the hotel. Union Square and Chinatown are also at a walking distance (the Hotel is up the hill, so it is easy to go to those places but not as easy to come back to the hotel).The room is very confortable and the service is excellent. It was the first hotel I stayed in where they clean up the room twice a day. They also leave complimentary water at night. The amenities are of great quality (L\u00d3ccitane).The staff was very helpful at indicating atractions and the best way of transportation to get there.con: The breakfast is not included. You won't need a car at San Francisco, but if you have one for any reason, there is no parking lot at the hotel. Fortunately, the is a parking lot at the church in front of the hotel at a reasonable rate." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 12, "review_days": 0.7886089813800651, "helpful_class": 1, "review_text": "Booked into The James for 4 nights at the end of November. We were very happy with our room. Two queen beds in a large room for New York with a nicely appointed bathroom. Tea or coffee together with fruit were available in the morning and in the afternoon/evening wine, cheese, fruit and crackers were supplied in the lounge area of the hotel. The location was also a great base to start all our journeys around New York. We were very happy with our stay." }, { "user_review_posted": 22, "user_total_helpful_votes": 13, "expertise": 0.0027584684982890004, "user_cities_visited": 5, "review_days": 0.11117196056955, "helpful_class": 0, "review_text": "The location is great. The pool is tiny. Breakfast is good, but very crowded. The evening reception had poor food every night with poor kid drink choices. The adult beverages are nice. However, they will only let you take one at a time per person and the line was very long every night. You can hear hallway noise and elevators in your room. For the price I would check all locations." }, { "user_review_posted": 92, "user_total_helpful_votes": 53, "expertise": 0.002686508450508, "user_cities_visited": 39, "review_days": 0.84446878422782, "helpful_class": 0, "review_text": "The rooms are quite spacious.The elevators are on the far end.There is a second set of elevators for the pool.There is a very nice pool.I am a morning coffee person.I am somewhat upset that there was No coffee pot in the room.This is unacceptable for a high end hotel.There is a Starbucks, but the line was atrocious.I really liked not being on the strip.There is a mall nearby with alternative food choices." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.475903614457831, "helpful_class": 1, "review_text": "Good place to go if you want to hear your neighbors have sex. If not, try a different hotel. I am trying to sleep right now. Some neighbor has been having sex for the past twenty minutes. This is horrible you guys. Please help." }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 3, "review_days": 0.46549835706462206, "helpful_class": 0, "review_text": "I spent 5 nights in their (only) players suite (Room 1233). Nice room dated but clean. Comfortable bed, 2 baths, refrigerator and bar. Fast elevators. Slots were pretty good and Fremont Street is the place to be!" }, { "user_review_posted": 118, "user_total_helpful_votes": 69, "expertise": 0.0027285461281380003, "user_cities_visited": 214, "review_days": 0.07064622124863, "helpful_class": 1, "review_text": "Business trip to the Kinzie turned out to be more of a pleasure. This boutique (iprefer) hotel is located in the \"happening\" River North area of Chicago. Easy walk to everything. Great restaurants are in abundance, including Harry Carray's Italian Steakhouse across the street that delivers their food to the Kinzie when you call for room service. There is a complimentary continental breakfast each morning on every floor near the elevators and an evening reception on the 6th floor each evening with a full bar and free finger food (catered by Harry Carray's). Nice touches! The room was bright, well appointed and modern. WiFi is free. Service is friendly, but a bit scattered and a late checkout was not accommodated. The water in the bathroom could be about 5 degrees warmer, but all-in-all, these are minor issues. I will stay at the Kinzie again and so should you." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 5, "review_days": 0.410733844468784, "helpful_class": 1, "review_text": "I cannot write enough about this hotel . I felt like a movie star when I stayed here . I have never ever had so much time , care, and hospitality shown to me for being a basic guest ! Upon checking in the manger greeted us and personally escorted me and my boyfriend to our room giving us a history of the hotel as well . When does that happen ???!!!! Ahhh never ! The actual room was epic !!! Gorgeous views of all of San Fran water! Both bridges !! The bridge to bridge view is sooo worth it !!the room was crazy clean ! Luxurious !!! And did I say the views are epic !!! Then the manager Julia ( who is the best!) sent up champagne and chocolate covered fruit because she heard it was my boyfriends birthday !!! Again who does that !!! Every staff member was so helpful ! The beds were sooo comfy ! That night after coming home from dinner , chocolate covered strawberries were waiting for us in our room !!!Just to say thanks for staying with them !!! Again when does that happen !!There is a reason this hotel is number 2 in a huge city !!! It's the best ! In my opinion it should be #1!! You need to stay here !!! If you want an experience that has a home away from home feeling with nothing but CLASS attached !! stay here !!! Amazing hotel !!! Oh and p.s upon checking out our bill was on point no weird or hidden charges !! Thank you Loews staff for an epic experience !! I had to book this hotel the following week for my boyfriends parents who were going to San Fran just because it was so amazing ! I called the hotel and they set up a great room for them !! I feel like I made friends with this hotel for just being a normal guest !! Thank you !!!" }, { "user_review_posted": 316, "user_total_helpful_votes": 162, "expertise": 0.002378568026626, "user_cities_visited": 114, "review_days": 0.31599123767798404, "helpful_class": 1, "review_text": "Excellent location- some 5 minute walk to the La Enfant Plaza metro and some 10 minute walk to the mall. Staying at this property is extremely convenient.Excellent facilities- fantastic room fantastic view from the 12th floor. Very comfortable bed and the room came with King size bed plus a sofa bed! Very neat and tidy, large modern room. Would thoroughly recommend staying here and I would certainly go back.Excellent staff, excellent breakfast. This place is very popular amongst tourists hence the breakfast counter could become very crowded, so advice would be to go early for breakfast as they open between 6:30 and 9:30 during weekdays and up to 10 during the weekend" }, { "user_review_posted": 52, "user_total_helpful_votes": 16, "expertise": 0.001383478046834, "user_cities_visited": 14, "review_days": 0.15388828039430402, "helpful_class": 1, "review_text": "I like this hotel for its location. That's the biggest draw for me. The room was clean and nice but average. Being in the center of it all on Freemont street is fantastic. I actually would not have booked this hotel on my own but got it as one of those blind bid deals on Priceline. Was not disappointed." }, { "user_review_posted": 61, "user_total_helpful_votes": 21, "expertise": 0.0015610218452610002, "user_cities_visited": 372, "review_days": 0.23603504928806102, "helpful_class": 0, "review_text": "We love staying here, and this is my second review 2.5 years after the first. The location is fantastic; away from all the hustle, but right next to the cable car stop and minutes from all the popular attractions. No fancy amenities, no pool, and tight space which is par the course for most San Francisco hotels.The rooms are still a little musty and outdated, but clean and comfortable. It's a great deal for the price.Would have given 5 stars but we had one issue with checkin. When we first arrived at our room, we found someone else staying in it. They quickly rectified the issue and sent us to a different room." }, { "user_review_posted": 40, "user_total_helpful_votes": 10, "expertise": 0.001103387399315, "user_cities_visited": 168, "review_days": 0.91894852135816, "helpful_class": 0, "review_text": "The rooms are nice and updated. The Hotel looks like a recent renovation. Great staff. Good walking location. It is closer to Dupont Circle than Georgetown though. Simply an enjoyable place to stay for a long weekend in Washington DC." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5153340635268341, "helpful_class": 0, "review_text": "This is the first time i come to Bangkok, then i stay at Pullman Bangkok Grande Sukhumvit.Great services from welcomer, nice facility and cozy private loungeThanks anyway for hospitality to Mr Bug.." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.46549835706462206, "helpful_class": 0, "review_text": "Love this hotel! I stay here often and have always had a great experience. Great location, helpful, friendly staff and fantastic rooms. Walking distance to the Metro, many restaurant and bar options and several of the sights in DC." }, { "user_review_posted": 68, "user_total_helpful_votes": 23, "expertise": 0.0015317613308150001, "user_cities_visited": 38, "review_days": 0.12760131434830202, "helpful_class": 1, "review_text": "small timeshare hotel, squeezed between the Metropolitan and BelagioWe had a 2 rooms appartment for very reasonable price, which was exactly what was needed for our 5 members family, with livingroom, fully equioed kitchen and2 baths. You don't have to go through crowded lobbies or casinos. there is a nice, small and quiet sweeming pool, and you can also use the pool at the Metropolitan. all u need to do is take the elevator to the 14th floor." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 2, "review_days": 0.797918948521358, "helpful_class": 1, "review_text": "My wife and I came to Oahu for a belated honeymoon during the holidays. We settled on this place because of a combination of pricing and availability, ultimately paying nearly $1200 for three nights of lodging. Resort fees, taxes and surcharges for wifi are NOT included in the listed price... beware!The location is desirable; walking distance to the beach and to most other Waikiki resorts. The lobby is staffed with an onsite tour planner who can quickly book sightseeing and day trips.The staff is friendly and polite. The fact that we found them to be consistently overwhelmed - and thus unable to attend to our various needs in a timely manner - was probably no fault of the staff with whom we interacted. Mismanagement of Holiday demands seems to be the culprit here. Check-in was hectic and delayed owing to a crowded reception area and long lines. We were forced to stand in line twice because no rooms were ready for us by 2 PM when we arrived from the airport. The first time, I filled out paperwork and signed for the room. The second time, after we had taken lunch while waiting for the room to be prepped, we had to stand in line again in order to get the room key. 30 minutes into our official stay, while attempting to enjoy a private moment, my wife and I were interrupted by housekeeping. No knock was heard; they simply opened the door and began to enter the hallway before quickly turning back. Both staff members seemed apologetic when I dressed myself in a towel and ducked outside the room to confront them. Their explanation was that they were checking to see whether or not the room was yet occupied. Communication between reception and housekeeping/service seems to be poor. Another example of this was the following afternoon, when we attempted to use the safe to store our computers. Upon finding that it was malfunctioning, we called for assistance. We were told to expect assistance in 5-10 minutes. After waiting 15 minutes, we left for our tour and spent the afternoon preoccupied with the fact that both of our laptops and other valuables were unsecured. Nothing was missing upon our return, but that is not the point.Everything about this place feels small and cramped. The lobby is small and very easily gets crowded. The elevator platform is in a tiny halfway, where it is nearly impossible for parties with luggage - simultaneously checking in and checking out - to move past each other. The room was tiny, but everything functioned properly except for the safe. The pool/deck area is tiny, busy and crowded. A barbecue area in the corner is sufficient for one medium-sized party or family at a time. The pool itself is more of an L-shaped in-ground tub. It was fully commandeered by 5-6 unsupervised kids entering, exiting, and chasing and splashing each other. Most available deck furniture was not out of splash range.The view from our balcony was away from the ocean, even though we payed an ocean-view rate. Our window faced the mountains and other resort/condominium towers. If we avoided looking down, we could avoid seeing unsightly disposal & personal patio/storage areas associated with at least three residential structures.As of the second evening of our stay, nobody has followed up with us about our safe or touched base with us about yesterday's incident. We are looking forward to spending the rest of our week at another establishment at the other end of Waikiki." }, { "user_review_posted": 37, "user_total_helpful_votes": 20, "expertise": 0.002513933993576, "user_cities_visited": 318, "review_days": 0.42223439211391, "helpful_class": 0, "review_text": "My first time and definitely won't be my last. The quality and spaciousness of the rooms is fantastic, couple that with great staff and it's a 5 star experience to enjoy. Nestled in a quiet Soi not far from the Sukhumvit rat race, and just around the corner from Thonglor, makes for a great location." }, { "user_review_posted": 2, "user_total_helpful_votes": 8, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.635268346111719, "helpful_class": 3, "review_text": "Service is totally unacceptable. We have wait until 16:30 to check-in our second room although the receptionist said that they would come to our first room to give us a key. After an hour waiting, we have to call to ask if our second room ready. Moreover, we have to call 2 times to remind them to bring our luggage to our room. This is non-professional as 4 stars hotel.The room is not suitable for children since the sleeping shelves have a sharp corner. My baby got cut by that shelf. We can't imagine how the manager of this hotel can accept the design of the room since there is no convenience for guest. Bathroom door can't close properly, no hanger to hang clothes, poor quality toilet paper, hair and hair inside the room .......The room has no slipper, toothbrush, and toothpaste.Worst of the worst is the 3 bellman at lobby DON'T ALLOW guest to take a taxi from outside. If guests don't book a cab through them (share commission with outside driver), when you even get into the cab, the bellman will ask you to go out and tell that wrong taxi, then they say something to the driver and the cab will go away.We do not recommend this hotel to other guests. This is wasted money." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.42442497261774303, "helpful_class": 0, "review_text": "I'm always pleased with Hilton and this trip was no different. The staff was superb. The digital check in was great. Perfect location for everything we were in town for. I will definitely be staying at this hotel again." }, { "user_review_posted": 51, "user_total_helpful_votes": 10, "expertise": 0.000841603330066, "user_cities_visited": 15, "review_days": 0.72289156626506, "helpful_class": 0, "review_text": "Great place to stay,very friendly staff,room was a little small but was more than made up for by the fact that we had a little sitting room area,tv there,stored our bags there. WiFi was very good,the hotel was clean and pretty centrally located,it was $36 extra to park in a parking garage just up the street. We paid $12 each extra to grab a quick breakfast downstairs,it was ok. All in all,I would definitely recommend staying here,we got there too early to get our room but we were able to leave the bags and they were waiting for us in our room when we went back. Great throw back hotel,the elevator was the original one,so neat,very quiet,a little gem for the price." }, { "user_review_posted": 263, "user_total_helpful_votes": 117, "expertise": 0.002049447697968, "user_cities_visited": 64, "review_days": 0.869112814895947, "helpful_class": 0, "review_text": "After arriving in Washington from New York, at the Union station, this hotel is literally across the road, 5 minutes walking distance. We arrived early, and they were good enough to take our bags, which left us free to go and look around. Capital building is just down the road. When we returned, they had pushed the boat out, we were given bottle of wine, chocolates, and cards to celebrate my birthday and our wedding anniversary. Just like to say a big thank you to Nicole for sorting that out for us. Our room was good size, very comfortable bed, good size bathroom, with a great shower. Couple of things which let the hotel down, while they give a coffee perculator, no kettle to boil water, so if you drink tea, your out of luck, breakfast is available but at $25 per person per day, seems a bit steep. The gym is in the basement, and while there is a con, it does get a bit stayle and closed in feeling, better to get outside and enjoy the fresh air, especially if you are out around 0600. The on site resturant the dubliner I will review seperatly. The location while excelent for the Capital building,and the Mall, and museums, it is not so good for shopping, and choice of resturants.We really enjoyed our stay, and if ever in Washington again, despite the failings, this is a place we would highly recomend, and would happly stay at again." }, { "user_review_posted": 2076, "user_total_helpful_votes": 618, "expertise": 0.001334907414316, "user_cities_visited": 234, "review_days": 0.118838992332968, "helpful_class": 0, "review_text": "Trump has great people working for him because it doesn't get any more prime than this.In fact we used the hotel as a landmark for getting around.Yes it's that big.It all starts when you walk in and you get that luxury feeling.Congrats you did it again.Stay here and you're steps from everything!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.577765607886089, "helpful_class": 0, "review_text": "The Talbott Hotel took a rainy cold wedding weekend and made us feel comfy and cozy. The room size is smallish, but plush and comfortable. Staff very helpful and pleasant. The doormen were my favorites. Loads of personality making for a great first impression." }, { "user_review_posted": 147, "user_total_helpful_votes": 71, "expertise": 0.002234547134532, "user_cities_visited": 145, "review_days": 0.39375684556407403, "helpful_class": 0, "review_text": "I stayed at the Luana for one night as a stopover from Maui, flying out the next day. I didn't get much of a chance to utilise the hotel.The check-in process was very easy and the staff were extremely friendly.The room was adequate, but nothing fancy. My air conditioner was very loud and kept me awake all night. If I was there another night, I would have alerted the staff to this.The elevators were all quick and the hotel itself looks neat and tidy.I would probably stay somewhere else next time, not because there was anything wrong, just to try something different." }, { "user_review_posted": 260, "user_total_helpful_votes": 165, "expertise": 0.002970658382773, "user_cities_visited": 279, "review_days": 0.0071193866374580006, "helpful_class": 0, "review_text": "We were here a week between Christmas and New Years with 2 teen age kids. Location, Location, Location as they say. Hotel is located on the prettiest section of Waikiki Beach - and we walked the majority of it. Truly one of the most family friendly beaches we've been to. Waikiki is the Manhatten of Oahu - but whether it's on the beach, their courtyard/garden area or the lobby, you feel removed/sheltered from the hustle/bustle while still having access to amazing restaurants and shopping. Service is top notch. We had a hiccup with our check in - rooms weren't ready, but they comped us a beverage and issued us a service credit for food. They worked with us for a late check out, and when we needed dinner reservation assistance, the concierge could not have been kinder/more helpful and communicative. Everyone working there from the waiters to the cleaning crew to the beach/pool crew to the door men and front desk folks seem to love their jobs and went out their way to be friendly and helpful. The lobby area is beautiful - and all open air. Shops in the hotel are useful and thoughtful - but should be linked to the reservation system vs. having to call front desk to confirm you are a guest then sign a manual check. Take advantage of the yoga in the gardens, the ability to reserve beach chairs and umbrellas, an amazing breakfast buffet, some of the best mai tais we've tasted, the beautiful and delicious on site seafood restaurant Azure, and one of the most tasteful and tasty Luau Show/Dinner offered. We had 2 tower rooms on the 15th floor. Great sunset views and nice balconies for morning coffee. Rooms are comfortable - but not quite as elegant as the common area. Small things like burnt out light bulbs, shower heads that needed to be tightened - same for make up mirror should not occur at such a lovely resort. Also - as hotel has a spa would expect complimentary robes with the room. The complimentary daily waters and coffee was much appreciated. However - the location, service and old world grace of the lobby area/grounds would have us come back HAPPILY." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.651150054764512, "helpful_class": 0, "review_text": "Had a great stay at the Hilton. It\u2019s very close to the metro. Clean rooms, friendly staff, good made to order breakfast. My only negative on this hotel was that the room could have had better lighting." }, { "user_review_posted": 44, "user_total_helpful_votes": 26, "expertise": 0.0027584684982890004, "user_cities_visited": 139, "review_days": 0.811610076670317, "helpful_class": 0, "review_text": "Clean rooms but badly thought out! Small fridge in the bathroom and way too many light switches. The many doors bang and can be heard by those above and below so the sound travels throughout. The room we had was without a window and is compact, the beds are not comfortable and the lack of natural light leaves you with an awful feeling of being buried alive, if your claustrophobic give this place a miss, possibly the worst nights sleep I\u2019ve had in a while. There was an option when booking for a smoking room but the hotel has a no smoking policy throughout(apart from the rooftop). The rooftop pool is ok but the pool furniture is in a bad state of repair and needs to be replaced. The pool bar is very expensive and they skimp on the alcohol there are also hidden taxes in the small print so watch out. The gym is also poorly equipped. The breakfast was a pretty standard affair but again no natural light so you feel like your underground In a bunker. The only thing it\u2019s got going for it is the location and there are only 3/4 other hotels in the area with a pool....if we stay in this district again I will be staying else where....I\u2019m so glad we didn\u2019t pay the full price." }, { "user_review_posted": 154, "user_total_helpful_votes": 56, "expertise": 0.001655081098973, "user_cities_visited": 100, "review_days": 0.44249726177437004, "helpful_class": 0, "review_text": "This is a comfortable modern artsy hotel located in a regular neighborhood near restaurants and the metro. Although my room was on the small side, it was very comfortable and clean. Every staff member I came in contact with was friendly and helpful. I enjoyed the morning coffee, free evening wine hour, and the loaner umbrella. The one thing I wasn't totally on board with was the pet friendly policy. I am a pet owner myself. During my stay, there were 2 large dogs that seemed to shed a lot in the common areas and one woman allowed her dog up on the furniture. That was not very hygienic and I hope there are pet dedicated rooms for this reason. Everything else was great and I highly recommend this property." }, { "user_review_posted": 120, "user_total_helpful_votes": 152, "expertise": 0.006039207032255, "user_cities_visited": 30, "review_days": 0.409090909090909, "helpful_class": 1, "review_text": "Wow! Super boutique hotel in downtown Chicago. Plenty of restaurants and shopping nearby. Spacious rooms and really comfortable beds. Cool rock and roll vibe in the decor. The bakery was delicious and getting the $10 breakfast coupon was an unexpected treat. Had some cocktails in the Berkshire Room, really cool place. The staff was very attentive. We will be back. Room fridge with cold beer, soda and water. Snacks also available. Rainwater shower was an unexpected treat. Robes were provided as well. Seating area was perfect for before dinner cocktails with our friends." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.985761226725082, "helpful_class": 0, "review_text": "This hotel stay was a bit misleading when we booked.It\u2019s not ON the beach, but across the street from the beach (only a few in Waikiki are truly beachfront). We booked a room with Ocean View, but that was a room directly facing the other tower of the hotel - with a view of the ocean if you lean out. If you want to see the ocean, make SURE you book Ocean FRONT. Felt like that was misleading. That all being said, location is pretty darn good for Waikiki and for what you pay.The staff are incredibly helpful and will go out of their way to help you - none of our issues came from the staff.Don\u2019t let the photos fool you - this is an old hotel and it shows in the rooms and amenities. They have tried to do surface level improvements but the carpets, walls and floors are pretty gross. Stains, streaks, spills, etc.Food is unbelievably overpriced - just leave the hotel to find better food for cheaper. Don\u2019t fall for the buffet prices." }, { "user_review_posted": 61, "user_total_helpful_votes": 35, "expertise": 0.0026752622353900003, "user_cities_visited": 27, "review_days": 0.561336254107338, "helpful_class": 0, "review_text": "I\u2019ve stayed here frequently when I visit DC and find it to a perfect place to stay. Simple but elegant, with all the extras you need. They even have yoga mats in the closet! The people are great, the room is quiet and clean, and the bed very comfortable. I especially like being in a neighborhood environment where there are great restaurants and the Metro is close by." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.789156626506024, "helpful_class": 0, "review_text": "Standard rooms are attractive, clean and small...storage space for clothing is almost nonexistent. If staying more than one night the lack of a bureau for clothes is an inconvenience. There is a $25.00 daily resort fee. The fee covers complimentary wi-fi, nightly happy hour (wine), and coffee in the morning." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.40744797371303304, "helpful_class": 0, "review_text": "Nice place visit againBreakfasts having variety and it is changed on each day. The fish tikka laziz we tried was excellent. The reception desk is quite informative and supportive for arrangements of car , auto or providing info on eventsAwesum place visit again" }, { "user_review_posted": 19, "user_total_helpful_votes": 11, "expertise": 0.002700395477273, "user_cities_visited": 55, "review_days": 0.130887185104052, "helpful_class": 0, "review_text": "My husband and I stayed at the Edgewater South Beach for three nights in August 2015. All of the staff were extremely friendly and helpful, and the rooms were very clean. I would definitely stay here again and absolutely recommend to anyone. The location is great, and the fact that they have towels and beach chairs for you to bring to the beach is a nice added bonus. I can't wait to go back!" }, { "user_review_posted": 53, "user_total_helpful_votes": 14, "expertise": 0.0011720888788950001, "user_cities_visited": 25, "review_days": 0.36363636363636304, "helpful_class": 1, "review_text": "I have been here for few day on a business trip to D.C. Was the first time and every things was perfect. Starting from the check in where all the stag have been very kind, smiling and calling my by name.The room both a great view on the White House was large, clean and very well decorated. Both the breakfast and the lunch have been very good, the food was delicious and the service fantastic.I will come back next time I will be in DC." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 152, "review_days": 0.335706462212486, "helpful_class": 0, "review_text": "We stayed in the Ralston Suite on the 12th floor of the tower. Views were spectacular. Everything was pretty much perfect. The valet, bellman and front desk were very attentive, cheerful and friendly. The hotel is of course a landmark, and based on my experience, they are doing a great job of maintaining their reputation." }, { "user_review_posted": 60, "user_total_helpful_votes": 196, "expertise": 0.015749016146235, "user_cities_visited": 44, "review_days": 0.6506024096385541, "helpful_class": 0, "review_text": "Stayed 2 nights. Hotel has a grandeur exterior. Very warm welcome upon arrival. Beautiful floral display when you enter hotel. We had a 2 queen room. I was surprised at how spacious the room was for a San Francisco hotel. Had to be over 400 square feet. Very comfortable. Hotel was in great shape. Decor is beautiful and has a great ambiance. You really felt you were in a luxury hotel. We walked to Chinatown as it is extremely close. Uphill walk back. Concierge helped me book a tour to Muir Woods with the van picking us up at the hotel. I had a facial at the L'Occitane spa in the hotel. Very relaxing. We ordered room service for breakfast. Chocolate chip pancakes were best I've ever had at a hotel. Very professional staff. I did not want to leave." }, { "user_review_posted": 132, "user_total_helpful_votes": 152, "expertise": 0.0054801574166020006, "user_cities_visited": 110, "review_days": 0.35870755750273803, "helpful_class": 1, "review_text": "I am a Diamond Gold Passport with Hyatt and have been so for around 20 years, so I feel that I am qualified to comment.I will start with positives. The hotel is in a superb location for the tourist. Everything worth seeing in Washington DC is within walking distance. The White House is only 10 minutes away for example. Nothing more than 30 minutes walk. There are also lots of dinning options in the immediate area (China Town is 5 minutes away), although if you are like us and like to pick up some supplies at the local supermarket, there is nothing other than Walgreens nearby. The nearest supermarket is down near Dupont Circle on P Street, which is quite a hike. The hotel has a very airy and bright atrium as a feature of the foyer and many of the rooms overlook that atrium. The hotel has a well equipped fitness centre, although the opening hours are limited. i.e. on Sunday, I got kicked out of the sauna at 5.30pm and the gym was closing at 6pm. Most top hotels these days offer 24 hour gyms and facilities. The internet is good and fast. There is a Starbucks in the Lobby if you need a coffee or light meal. They are the positives.On the other hand, I don\u2019t see this Hyatt at the same standard as many other Grand Hyatt\u2019s, especially those outside the US. The Grand Hyatt\u2019s that I am familiar with have class about them with real style. I can\u2019t say this about the Grand Hyatt Washington. Apart from the lobby, which apparently had recently completed a makeover, the elevators are old, very slow and creek like a old ship, the hallways and carpets look tired, the rooms and bathrooms are out dated. We were asked at check in if we wanted an evening turn down service (really, this was not standard at a Grand Hyatt). As it was, they never showed up on Sunday night anyway. And then there is the Grand Club, which is promoted as a big selling point for the hotel. I didn\u2019t bother with the breakfast, but the evening cocktails and canap\u00e9s are not in the same street as what I have come to expect from the Grand Hyatt. I just wonder if the hotel team ever benchmark what is happening at the best Grand Hyatt\u2019s, like Hong Kong, Singapore, Bangkok, Melbourne, London, to name a few. These hotels take pride in putting on a wonderful array of food and beverages. The food selection was very disappointing, nothing much to speak of and some dried out skewers. As for the alcoholic beverages, these are all provided free of charge in all Grand Hyatt\u2019s outside the US. At this hotel, for some inexplicable reason, they want to charge you. I just don\u2019t get it. The Grand Club is a real attraction of the Hyatt chain, so either do it with class or not at all. As a Diamond GP, I get this automatically. I certainly would not pay for it.The other critical aspect of a hotel is the staff. Although generally the staff were ok, you just don\u2019t get the same feel as other Grand Hyatt\u2019s. Obviously the driveway staff are looking for tips. When we arrived, we were ok handling our own bags and as soon as we indicated to the bellman that we didn\u2019t need our bags transferred to our room, he just walked away. Not even holding the door so that we could enter. Same with the reception. I lined up at the Diamond Counter and this lady on reception stood her ground at a different desk and refused to move, so we had to shift our bags over to her desk. At the top Grand Hyatt\u2019s, if you produce your Diamond card on arrival, they immediately recognise the status and make you feel very welcome. Here, they typically tell you that they have the number in booking and ask if you want the Diamond Amenity or points. This could be done with much more style.So, I would rate the hotel highly for location, but very disappointed in the overall presentation." }, { "user_review_posted": 21, "user_total_helpful_votes": 14, "expertise": 0.003126264298061, "user_cities_visited": 46, "review_days": 0.10405257393209201, "helpful_class": 0, "review_text": "I absolutely love this boutique hotel!!!! My husband and I have traveled in Europe and this reminded me of our stays in boutique hotels there. The staff is so knowledgeable of the area, quick to help in any way, and so polite! I absolutely love the diverse staff, even getting a chance to talk to a few of the staff from different areas of the world that were so happy to talk about where they are from (the US history teacher in me always comes out!).My family and I stayed two nights and went to both home NATS games. It was nearly a mile walk, a little rough on the kids when it's midnight and super hot, but truly went by fast. When you can see the US Capitol building, see some of the old buildings of the city, parks, landscaping.....it is all worth it.During the day we walked to the Eastern Market, about a 10 minute walk to GREAT little restaurants. We stopped at one pizza place, Seventh Hill Pizza on 7th Street that was a little on the pricy side, but SO GOOD. The pizzas were fast and the service fantastic.There is also a We The Pizza right around the corner from the hotel that is FANTASTIC!!!! Pizza not as good as Seventh Hill, but cheaper, huge eating area, and great drink selection. It's a great atmosphere!!The hotel itself.....the building you check into has rooms there as well as a building adjacent to it. We stayed in the adjacent building. The complimentary breakfast was great. And I highly suggest getting the parking deal when making a reservation. Parking was a breeze and breakfast great. I liked that breakfast was in the building where we stayed. Our room was spacious....felt like an apartment. (due to the fact it used to be townhomes I believe earlier). We had a full fridge, microwave, stovetop, Keurig coffee maker....it was great! The bathroom was small and other reviews complained, but I don't need a big bathroom, so it didn't bother me! The beds were AMAZING and we got such a great night's sleep. One reviewer mentioned the curtains were sheer, but we didn't have that problem. We were in room 410....and although the view was less than spectacular, it was a great room. Two queens and a sofa bed." }, { "user_review_posted": 28, "user_total_helpful_votes": 31, "expertise": 0.005264734162450001, "user_cities_visited": 23, "review_days": 0.6856516976998901, "helpful_class": 1, "review_text": "We really enjoyed our stay at the Mark Hopkins.The service was excellent - very friendly and helpful staff. We requested a quieter room at check in as we knew SF can be noisy and they accommodated this with no problem.The room was very spacious, clean and the bed was phenomenally comfortable and large! It also had all amenities including a coffee machine.The hotel is old fashioned in its decor/style but it is still elegant and well maintained and not at all shabby.The breakfast was delicious and generous (for the price we were impressed with the spread considering hotel breakfasts are always pricey). We did not eat at the restaurant on the top floor but popped up to see the views which were great.The location was very nice - Nob Hill was lovely and felt very safe. It was easy to access other areas with the cable car stopping right outside. There are some nice restaurants nearby but not as many as in other more touristy areas. However as well as nice cafes a few minutes walk away, you could walk to Chinatown, little italy and we used Uber and Lyft to get around to other areas for food and sight seeing.Would definitely recommend and stay again." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.46111719605695506, "helpful_class": 0, "review_text": "We stayed 6 nights and had a great time in the city. The great plus is that the hotel is in a fantastic location, the staff are friendly and the rooms are clean. The only downside is that the walls are thin and you can hear upstairs guests going to the loo or copulating on the squeaky beds. But all in all we recommend this place." }, { "user_review_posted": 73, "user_total_helpful_votes": 55, "expertise": 0.00354746606328, "user_cities_visited": 53, "review_days": 0.38061336254107303, "helpful_class": 0, "review_text": "My wife and I stayed at this hotel for three nights as part of a fly-drive down the Gulf Coast from Tampa.We found it to be a very pleasant and cosy hotel, a bit quirky but enjoyable and comfortable. Located right on Ocean Drive in South Beach and just a short walk to the beach and all the restaurants and shops.The rooms were comfortable and clean with all of the required amenities, had a good sized double bed and a separate bathroom.We received a Continental breakfast each morning which was more than adequate.My only criticism was that they did not have coffee/tea in the room." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 7, "review_days": 0.012048192771084001, "helpful_class": 1, "review_text": "When you pull up at valet you automatically know you made the right choice. From your car your see welcoming outdoor couches and patio umbrellas. Nikolas at the front desk is wonderful. The bartender is a drink making magician & the restaurant is great." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.968236582694414, "helpful_class": 1, "review_text": "Just a perfect trip this time! I\u2019ve stayed here Lots and of times. But this trip was very special thanks to Rob, Somehow he found its my birthday and made my roomInto a magical thing to see even upgraded me to the penthouse! So thank you so much for making me feel loved by the hotel! Cupcakes were so good!" }, { "user_review_posted": 506, "user_total_helpful_votes": 114, "expertise": 0.0009834539863460001, "user_cities_visited": 194, "review_days": 0.93921139101862, "helpful_class": 0, "review_text": "Check my history. I've been to Kimpton hotels all over the country. While this isn't the worst (the Topaz takes that honor), this hotel still falls short of Kimptons mission as boutique luxury. Horrible lighting in the bathroom, a 37\" 2008 LCD 20 feet away from the bed, poor condition furniture and a bad bar setup all make for a mediocre stay. My room was clean unlike previous reviews but I couldn't say the room was spotless. Overall, analogous to several other Kimpton properties in Washington DC, this one needs a makeover." }, { "user_review_posted": 60, "user_total_helpful_votes": 14, "expertise": 0.0010224723233660002, "user_cities_visited": 18, "review_days": 0.711391018619934, "helpful_class": 2, "review_text": "i stay here every year for a few days on my way home and love it , perfect location , good value , clean rooms , brilliant breakfast , what more do you need . A nice walk to the Palace and Emerald Buddha temple , Khao San road is 5 mins walk away." }, { "user_review_posted": 37, "user_total_helpful_votes": 7, "expertise": 0.000808156716796, "user_cities_visited": 130, "review_days": 0.542168674698795, "helpful_class": 0, "review_text": "The hotel was very nice and a great place to stay. It was about 1.7 miles from the Mall. Quick and easy Uber ride that wasn't too expensive. The staff was very friendly and accommodating. The hotel was in a nice part of town and had an excellent restaurant that served a great breakfast. I recommend the French Toast. The bathrooms in the rooms were great. Awesome ventilation that does not steam up the room when taking a shower." }, { "user_review_posted": 83, "user_total_helpful_votes": 13, "expertise": 0.00065006799791, "user_cities_visited": 27, "review_days": 0.5492880613362541, "helpful_class": 0, "review_text": "Really enjoyed our stay at the Chicago South Loop Hotel. The hotel was easy to find and the staff was very professional. No problems experienced during our stay. This was a great location during our first trip to Chicago. It was easy to get to local attractions." }, { "user_review_posted": 7, "user_total_helpful_votes": 22, "expertise": 0.015147932724894002, "user_cities_visited": 10, "review_days": 0.041073384446878004, "helpful_class": 2, "review_text": "This is a superior hotel. Stayed there on Jan 23-25 and it was wonderful. I was planning an engagement and the staff helped me out beautifully. I booked an Astoria suite which at first glance was really nice. It had a fireplace, a huge bathroom, comfy bed and a nice little balcony. At second glance, the floor was filthy with oily grime that had been obviously been brought in by a serviceman. It wasn't all that big of a deal to me, but hey, this is the Waldorf and everything should 100% so I made a comment to the front desk about the mess and told them that housekeeping may want to take a look at it. With that we left and walked up the street to get some brunch at Tavern. Before we had even finished with brunch, the Manager, a really kind gentleman from Manchester, called my cellphone to say that they were sorry about the mess and that they were upgrading us to a new suite. The new suite was amazing and the Manager personally brought up our luggage from the old room to the new room! We were completely blown away by that. They really took care of us. In addition to the great service, the Spa was also wonderfully relaxing. The treatments were top notch. My only real complaint was with the house car service. We had a reservation at Alinea, which is 1.8 miles away from the hotel, 2.0 miles if you're taking the long way. Max length trip is 2.0 miles according to the hotel. We asked the guy outside in the courtyard calling taxis if we could take a house car to the restaurant, and like he was scolding us, harshly told us \"No! That's too far! Take a taxi instead.\" My fiancee and I looked at each other and were like \"WTH is up with this guy!?\" Incredibly rude. Oh well, aside from that incident, we had a wonderful stay at the Waldorf Chicago and are looking forward to returning again." }, { "user_review_posted": 18, "user_total_helpful_votes": 6, "expertise": 0.001507962779065, "user_cities_visited": 29, "review_days": 0.23603504928806102, "helpful_class": 0, "review_text": "Sooooo, I switched my booking from a different hotel after reading that it was more like a hostel than a hotel. I picked Vive Hotel after finding a 15% off rate through Orbitz. For a 5 night stay I still paid just over $800. Let's not forget the $25/day valet charge that alllll the hotels charge in the area (such a scam). I was drawn to this hotel because they did not charge a resort fee....I mean, it's not a resort so why should they?But for the price I expected more quality. The staff, they're great. They were very helpful, kind, efficient, and quick. I can't say anything bad about the staff. However, the hotel is old, but \"renovated.\" Throw on some new paint, change out the old dated fixtures for newer cost conscious ones, a tablet, flatscreen TV....BAM! Nope. My room looked beat up, despite these renovations.The walls were banged up and scuffed from people's suitcases, the refrigerator, though plugged in, kept nothing cold. They even give you a warning about that. What's the point? Even the paint on the toilet seat handle was worn....huh? Oh, and there's no ice machine....but there's a bucket for ice in the room. To get ice you call the front desk and the same guy who parked your car brings you a bag of ice from the kitchen. Say what?The room was otherwise clean, and I don't usually consider myself picky, but for the price.....I just expected a little more sparkle and shine." }, { "user_review_posted": 20, "user_total_helpful_votes": 26, "expertise": 0.006201037184155001, "user_cities_visited": 12, "review_days": 0.869112814895947, "helpful_class": 1, "review_text": "This was our first trip to Chicago and we weren't too sure where to stay but the Doubletree by Hilton did not disappoint. The rooms are very spacious and clean, the staff were super helpful and accomodating.The hotel is in walking distance to all the great shopping malls, Navy Pier and Millennium Park. There is a great pub across the road and a Whole Foods on the next corner which is very handy.Would definitely stay here again if I ever went to Chicago again." }, { "user_review_posted": 8, "user_total_helpful_votes": 10, "expertise": 0.005958291956305001, "user_cities_visited": 6, "review_days": 0.815443592552026, "helpful_class": 0, "review_text": "We had a free room upgrade, but it was nothing special and there was a very high step for showering.We ordered a room Service meal was not good and very expensive.For this price we expected more.The Location of the Hotel was ok." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.410186199342825, "helpful_class": 1, "review_text": "The cost was good. HVAC is too loud. The bathroom is too small to put a shaving kit down. The walls are thin. The beds are great. The hall lighting is cold. Looks like a place where sketchy people would do blow. The actual room size is OK. Price is good. The snacks were good. WiFi was good." }, { "user_review_posted": 113, "user_total_helpful_votes": 20, "expertise": 0.0007489364028980001, "user_cities_visited": 85, "review_days": 0.603504928806133, "helpful_class": 1, "review_text": "Good location, easy to find hotel, though entry a little difficult to find at first. Good, safe self-parking nearby. Lobby clean, staff friendly and helpful. Room on 14th floor: quiet, view of street and buildings. Room very spacious and heated well. Nice desk space for eating. Bathroom clean and also spacious, had hair dryer. Getting hot water in the evening was a struggle...took a long time to get hot, felt like we wasted a lot of water waiting for it to warm up. Decor overall seemed a little dated. Coffee in the lobby in the morning was good, though would have been nice to have all day. We were unable to make the evening wine hour. We would stay at the Palomar again." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.527382256297918, "helpful_class": 1, "review_text": "Location is perfect, just very short distance to BTS and Central Embassy.Services were excellent. We asked for help during mid-night and Okura staff reacted quickly and solved it.The swimming pool and GYM are great!!!!!!!!!" }, { "user_review_posted": 16, "user_total_helpful_votes": 22, "expertise": 0.006565155025929001, "user_cities_visited": 10, "review_days": 0.053121577217962006, "helpful_class": 0, "review_text": "Lovely hotel on Collins Ave. only 1 block from the beach.Rooms were tidy with comfortable beds.Food at Cleos downstairs was amazing and bar staff Nicole and Juliette were extremely helpful and great to chat to. (They are both a real asset to The Redbury)Only small downside. During the day we could only order beer or wine and when your by the pool on holiday there should be a full bar on especially in a top class hotel.Other than that I would recommend highly." }, { "user_review_posted": 142, "user_total_helpful_votes": 81, "expertise": 0.0026590082256750004, "user_cities_visited": 49, "review_days": 0.09529025191675701, "helpful_class": 1, "review_text": "Just stayed here for a night and was VERY pleased with our experience! Everyone from the front desk staff to the cafe staff were wonderful to chat with. Room was pristinely clean and the view North was something magical to wake up to. Good location near a Metra station, a bicycle rental station, as well as within easy walking distance to the lakeshore trail. I highly recommend this hotel :)" }, { "user_review_posted": 22, "user_total_helpful_votes": 27, "expertise": 0.005847953216374001, "user_cities_visited": 53, "review_days": 0.065169769989047, "helpful_class": 0, "review_text": "Very basic. Clean. Free parcking and wifi. Close to HNL airport. Definitely not a final destination in Hawaii islands. Good for one night. Compare to the same properties in mainland it is two or three times overpriced motel." }, { "user_review_posted": 396, "user_total_helpful_votes": 213, "expertise": 0.0025010114384490002, "user_cities_visited": 203, "review_days": 0.43263964950711903, "helpful_class": 0, "review_text": "Pros: location. This hotel is located within walking distance to everything from Georgetown to the Capitol. It's centrally located and close to the McPherson metro line. Breakfast is included though it was hard to find an unoccupied table. The breakfast assortment varied each day but there was a decent selection of hot and cold food items. Attendants were always available to clean the tables and to replace the coffee urns and other food items. The rooms are large and the beds are very comfortable. The blinds really darken the room and the thermostat keeps the temperature steady with a nice background fan. The bathroom is large and the shower is enormous.Cons: check-in. There is only one front desk attendant so we had to wait a long time while she checked in other customers and answered the phone. The room really needs to be deep cleaned. The carpet was filthy. I brought my own white slippers and they were really dirty when we left. We accidentally left our shirts hanging in the closet. We realized our mistake when we checked into our next hotel in a different city that night. When we called the hotel the front desk person was not helpful. She said no one had checked into the room after we left but apparently it was a huge inconvenience for her to check our room to see if the shirts were in the closet. They weren't. She said she would check with housekeeping and call us in the morning. We didn't receive a call the next day so we called them. The front desk attendant had no idea what we were talking about so she called the housekeeping manager. She didn't have any knowledge about the situation so she called the housekeeper at her home. Finally they located the shirts and sent them to us via FedEx. I was very disappointed how this situation was handled." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.16484118291347202, "helpful_class": 0, "review_text": "I've been staying at this hotel for nearly 9 years now - about 2-3 times per year. Much of the staff has been here during the whole duration and really make me feel at home with a warm welcome when I arrive. I love having a kitchen - and, Traders Joe's is across the street - so I don't have to eat out every meal. This hotel is conveniently located very close to my corporate headquarters and walking distance into Georgetown. Most hotels in this area are quite expensive in my opinion - but I find the price to fluctuate quite a bit dependent of events and such occurring in the city. It's good to book it in advance." }, { "user_review_posted": 101, "user_total_helpful_votes": 65, "expertise": 0.003014104786844, "user_cities_visited": 61, "review_days": 0.38663745892661505, "helpful_class": 1, "review_text": "I'll get to the wallpaper at the end of this review.I stayed at the Melrose for one night in connections with a quick business trip to DC. I chose the hotel myself based on its reasonable price and good location.The Melrose is one of a growing number of hotels that result from conversion of an apartment building to a hotel. I've stayed at a number of these in DC. The conversion can go well, or it can go badly. In the case of the Melrose it went well. The building has a tasteful modern decor. Public areas and rooms are immaculate. Amenities are upscale. HVAC, always a challenge in DC, worked well and was quiet. The bathroom was well stocked.Despite its name, the Melrose is not in Georgetown; it's about five blocks from the eastern edge, and more properly part of the Foggy Bottom neighborhood. The hotel is a couple of easily walkable blocks from the Foggy Bottom/GWU metro station and hence has great connections to the airport and everything else on the Metro system. There are lots of nice restaurants nearby.I have only two reservations. First, the free wireless internet had a poor, slow connection in my room. It was serviceable, but in this price range hotels should offer fast free internet with a strong signal throughout the building.Second, the hotel, perhaps inspired by the stage sets of the recent presidential debates, had wallpaper above the room's desk that was taken from the U.S. Constitution. I provided a photo which may be included with this review. That might normally be a nice touch, but in this case the hotel chose to display the section of the Constitution that provides that African slaves and their descendants would be counted as three-fifths of a person for the purposes of allocating congressional representation. I'm not sure why any hotel would want to use that provision as decor. Being in DC, the hotel undoubtedly has many foreign guests. I don't think we should be trotting out one of the worst parts of our history in front of them.Notwithstanding the questionable wallpaper I would still stay at the Melrose again, due to its solid construction, great location and reasonable price." }, { "user_review_posted": 158, "user_total_helpful_votes": 153, "expertise": 0.0045909295969000005, "user_cities_visited": 74, "review_days": 0.301752464403066, "helpful_class": 1, "review_text": "First, the staff was very nice during our entire stay, front desk folks are very accommodating and sweet. The location is great if you are wanting to be at Fisherman's Wharf, as you are close to everything. We stayed over the 4th of July weekend, and it was great to be able to walk to the pier, get on a boat, see the fireworks, and then walk a few blocks back to the hotel without being stuck in the horrendous traffic. And with the price of parking in the City, it was nice not to need a car. Many great things to see in this part of town. And the Big Bus Tour leaves just a few blocks from here, very convenient. Uber was also an easy option, never waited more than 2 minutes ever. 7/11, Subway, IHOP all a few blocks a way. Nice little bar across the street at the Hyatt, and they have a happy hour. We are not athletically inclined, and we walked 30 minutes back from the Ferry Building (eat at Slanted Door, sit at the bar if you can't get a reservation) to the hotel. We also walked 30 minutes back from North Beach, (going downhill) where we had dinner with family members and drinks at Vesuvio. (Must see!) Again, the location is great.The hotel is just as you would expect from a Holiday Inn. Clean and safe, with all the basic amenities you need. (When I say safe, remember, San Francisco has a huge homeless population, so they are all over the city. If you are not used to this, be prepared, it can be unnerving for those from other countries. Overall, you will be just fine.) But the hotel itself was safe. The free breakfast is nothing to write home about, as most free breakfasts aren't, but it serves a purpose and is free, great if you are traveling with kids and or on a super tight budget. There are a few vending machines in the lobby, and there is also an activities concierge in the lobby as well.And when I say clean, the rooms and lobby were clean, but this place does a tremendous volume, which includes many young groups and many families with small children, so the place is a little sticky/smudgy in public areas. Halls were brimming with overflowing trash cans the entire time we were there. Pizza boxes, fast food containers, etc. Not unheard of when there are a lot of kids around. The hotel tried hard to stay on top of it, but it would have taken an army, they were very busy.Our room had a window, but no view. It looked out onto a roof area surrounded by walls on all four sides, and all you could see where other hotel rooms. There are other rooms with bay and street views. As we don't spend much time in our room, this was fine for us, and since we booked last minute and were lucky just to have a room at all. And on the plus side, there was no street noise at all.The real noise came from inside the hotel.Our major (and only) real complaint was the noise level at this hotel. Walls were very thin, and the doors need to be adjusted so that they don't slam so hard due to the auto-closers. Super loud, even when you tried to shut your door gently. If housekeeping was cleaning the room next to you, you heard everything. We were in a section where 4 or 5 rooms all had doors that opened into a little square vestibule, which seems to have amplified the noise. Kids jumping on the bed? Heard it. People quietly coming in to their room at midnight? Heard their normal conversations through the wall. Add this to the throngs of usual people who have no manners, whooping it up as they walk en masse through the halls at all hours of the day and night, and your sleep may suffer.If this hotel had a bit more soundproofing, I would easily give them 4 stars. Now if we could just teach the guests to keep their voices down after hours.......Overall, this is still a nice little hotel in a very convenient location, with a good team. If you are traveling with a gaggle of kids, or in a group on a budget, this is a great spot. Despite the noise, it's still a nice little spot at the Wharf." }, { "user_review_posted": 40, "user_total_helpful_votes": 9, "expertise": 0.000982014785391, "user_cities_visited": 14, "review_days": 0.7234392113910181, "helpful_class": 0, "review_text": "I call this place posh because it\u2019s decorated rather nicely and feels fancy and classy. Yes, it is old, and that\u2019s part of the charm. We have stayed in a queen room with no view in the north tower and in a king in south tower with lake view. Splurge for the lake view. It\u2019s worth it. You can see the lake and a segment of the skyline to the north, the museum complex, and Buckingham Fountain.Staff is pleasant and helpful. Rooms are clean.We stayed in room 923 in the south tower this time\u2014king with lake view. Decor was all white. AC worked well. Ceilings are high. Bed was comfortable\u2014 not too hard, not too soft. Bathroom comes with shampoo, lotion, lots of soap bars, toothbrushes, shower cap, sewing kit, nail file and cotton square. Huge bathroom!! Tile floors.The rack of towels in bathroom is kept inside the shower so remove them before you turn on the water.Lots of restaurants within walking distance. Grant Park is right across the street.Go exploring for ghosts. In our room, we heard paper rustling by the closet. Not sure what that was.I LOVE this old hotel." }, { "user_review_posted": 124, "user_total_helpful_votes": 72, "expertise": 0.00270863809961, "user_cities_visited": 45, "review_days": 0.011500547645125, "helpful_class": 1, "review_text": "Stayed here and enjoyed a lovely stay. The room isn't huge but it was plenty of room and very comfortable. What shines at the George is the service. *All* the staff are friendly and helpful. I had a maid wish me a safe flight, and a gentleman at the desk point out that a protest march was taking place about the time that I was leaving for the airport so that I could advise my taxi driver." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.296823658269441, "helpful_class": 1, "review_text": "Our room was small, but comfortable, quiet, clean, and attractive. Good service with easy check in and check out. From the subway station a block away you can easily go anywhere in NYC. Plenty of restaurant and cafe options in the neighborhood. All in all recommended if all you need is a good place to rest and sleep while you work or play in NYC." }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 7, "review_days": 0.6270536692223441, "helpful_class": 2, "review_text": "It has a great location, and it\u2019s decent as far as business hotels go. The gym is tiny, and the amenities are average at best. But was truly annoyed by the \u2018facilities fee\u2019 of 40 dollars a day. This is higher than most Vegas resorts, and seems like a blatant way to bilk customers. Very unexpected from a Starwood property. The poor woman at the front desk had three people yell at her about it while I was waiting in line. The management exploits customers, but makes the hardworking staff take the brunt of it." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 6, "review_days": 0.413472070098576, "helpful_class": 0, "review_text": "We stayed for 6 nights, the price of the room was very cheap and included full buffet breakfast. Room was very large, we had a room with a king bed and king single very spacious with great views of the city. The staff are so friendly and helpful. The pool area is great to unwind after a long day out shopping or on a tour. The outdoor pool bar is excellent and the staff are always there to help. If we go back to Bangkok we will definitely stay here again." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 1, "review_days": 0.435377875136911, "helpful_class": 0, "review_text": "Love this hotel, the ease of metro, the shops right there at the pavillion and the hotel is beautiful. I stay here quite a bit (every other month) and am never disappointed. They have remodeled all the rooms and it is fantastic. The rooms are huge and the staff is always so courteous and helpful" }, { "user_review_posted": 50, "user_total_helpful_votes": 29, "expertise": 0.0027055059031220003, "user_cities_visited": 95, "review_days": 0.34173055859802803, "helpful_class": 1, "review_text": "We stayed on the club level and it was wonderful. The room was a great size, comfortable bed and very quiet! A large bathroom with separate tub and shower. The concierge lounge was exceptional, staff were so accommodating and food and beverage offerings were amazing. It was so nice to sit and enjoy great views while sipping a cup of tea before bed. We would definitely stay here again when visiting Chicago, thanks to the great service we received from everyone we came in contact with!" }, { "user_review_posted": 143, "user_total_helpful_votes": 32, "expertise": 0.0009760734686250001, "user_cities_visited": 199, "review_days": 0.030668127053669003, "helpful_class": 0, "review_text": "I stayed here for a meeting. Staff was very nice and exceeded in helping me. My room was very clean and comfortable. I was on 16th floor with an even number but the odd numbers see Coit Tower. I suggest getting that view. Breakfast was good. Very nice staff. Dinner is out and about. Grant street is up one block. Have fun. Enjoy the city. But always be careful. I love San Francisco. A great place to visit" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 4, "review_days": 0.087075575027382, "helpful_class": 1, "review_text": "Hotel is well appointed and made for a wonderful stay. Our initial encounter was with a delightful young lady (Amanda) at check-in. Her interest and enthusiasm served as a portent for a great 5 day visit. If you plan on seeing the Chicago sites, which are numerous, consider getting a GoChicagoPass! Ask Amanda!" }, { "user_review_posted": 18, "user_total_helpful_votes": 10, "expertise": 0.002586830458396, "user_cities_visited": 4, "review_days": 0.6067907995618831, "helpful_class": 1, "review_text": "I split my stay between the Sheraton, where they have many pool attendants, and The Modern, where you never see a pool attendant. I know they are there but they seem to hide. The later it gets the more they are impossible to find. I wanted a beach towel around 7:00 pm and I swear it took me 20 minutes. I had to get a restaurant server to help me. The pool attendant finally came out, stuttering with apologies and lots of eyebrow movement. Kind of creepy.Overall great stay. I\u2019ll be back, I\u2019ll grab my towels early." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.763964950711938, "helpful_class": 1, "review_text": "Excellent stay near Moscone center. The hotel was able to allocate room before scheduled check-in and that really helped. The cleanness , room facility were awesome.This hotel is located in prime location and able to access everything quickly." }, { "user_review_posted": 1, "user_total_helpful_votes": 7, "expertise": 0.033873993158998, "user_cities_visited": 1, "review_days": 0.004928806133625001, "helpful_class": 2, "review_text": "I would avoid this over priced and arrogant hotel, with lousy service where they put the phone down in you. A charge for usd using the gym is quite steep. Worst of all despite me being polite they were rude about it. The internet charges are also high." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 43, "review_days": 0.521358159912376, "helpful_class": 0, "review_text": "H Hotel staff welcomes you with a warm and courteous attitude and you feel immediately comfortable from the point of handing over your car to valet, handing over the luggage to the porter and being accompanied to the check in counter. Ladies at the check in are very nice and professional, so check in took max. 5 minutes and once in the room the luggage came 3 minutes later. Rooms are nice and very big compared to other hotels and having a great view and a good standard. From the bathroom and shower you can directly view the skyline. Whatsapp messaging the hotel staff is very convenient and you will receive an immediate reply. Room service at 1 am took exactly 20 mins after placing the order via Whatsapp and food was fresh and very delicious.Location is very central and I would recommend this hotel anytime." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 9, "review_days": 0.5405257393209201, "helpful_class": 0, "review_text": "Traveled to DC with the Lovely and Talented Jacqui to see some sights. Had previously stayed at this hotel for conferences. Speaking of conferences, it is a popular spot for corporate/organization gatherings so expect a great deal of hustle & bustle.The property is in the quiet NW section of DC and the surrounding neighborhood is generally quiet and peaceful.DC is not a \"walking city\" nor is it a \"driving city\" and forget about parking anywhere near any place of interest. The Wardman Park is located next to a Metro Stop and cabs are always waiting by the front entrance.The staff is well trained being pleasant and professional and accommodating. Our room was spacious, comfortable and as requested on a low floor, away from elevators and ice machines. We chose \"concierge service access\" to enjoy the amenities of the concierge lounge (the continental buffet breakfast alone was worth the up charge).Children sightings were rare which was fine with us.It is located within walking distance to the National Zoo (free admission and loads of children sightings). Local restaurants and eating spots are also within walking distance.On site parking fee was steep IMHO, $45.00 self park with in and out privileges. The parking garage access is extremely confusing so get explicit instructions on how to enter and exit. For example pressing the Lobby button on the level 5 garage level takes you to an exit 2 blocks away from the hotel. The level 8 button would have gotten me back to the main lobby area of the Marriott Wardman Park. I'm still scratching my head..." }, { "user_review_posted": 28, "user_total_helpful_votes": 11, "expertise": 0.0017969451931710001, "user_cities_visited": 17, "review_days": 0.401423877327491, "helpful_class": 0, "review_text": "We were very tired after a drive that should have taken 5 hours turned into a 9 hour bumper to bumper nightmare.I had used the electronic check in, and picked the exact room I wanted the prior day, so check in took about 30 seconds.The staff was very helpful, and the room was very clean and comfortable.The morning breakfast was well prepared, and the staff had opened up additional space for diners, so we were off to our next location well rested and well fed." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.6796276013143481, "helpful_class": 1, "review_text": "Maile at Reception checked us in early at 9 am at arrival and gave us a king room (upgrade from queen)Room spotlessShower water pressure fantasticWifi fantastic fast signalBrian at Reception so helpfulFriendly courteous staffSo happy & will be backHad noted other positive reviews on trip advisor and this is why I chose to stay hereLocation is excellent with a short walk to beach, shops & food" }, { "user_review_posted": 64, "user_total_helpful_votes": 68, "expertise": 0.00504799735187, "user_cities_visited": 256, "review_days": 0.659912376779846, "helpful_class": 0, "review_text": "Stayed once again at this hotel. My first stay was a year ago.You will find my 2017 review was not very positive.This time around they gave me a great room.The AC was super quiet. Nothing like the horribly loud one I had last time.The maintenance guy who fixed the blinds in my room was quick and friendly.The cleaning crew still has some room for improvement." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 6, "review_days": 0.598576122672508, "helpful_class": 1, "review_text": "We stayed at the Grove West for several days and had a great experience. The location was perfect with an easy and fun water taxi nearby to take us to downtown Seattle (drove in the next day - much more challenging!) and lots of interesting West Seattle restaurants and shops just a few blocks away. Fabulous French bakery! And a grocery en route. Very relaxing.The Grove is no frills but the recent renovation was nice and we found everything attractive, clean and comfortable. One of the highest quality complimentary hotel breakfasts we've had, even in nicer hotels. The area seemed safe and pedestrian friendly for walking, even at night. The one somewhat amusing thing was the very small toilet/bath (large sink area in the main room) which was so small that the door grazed the toilet in closing. But that seemed a minor detail for the overall great value." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.618838992332968, "helpful_class": 1, "review_text": "The hotel is all decent as according to the tripadvisor reviews - definitely appreciate the breakfast options. A few small hiccups when checking into the room including a dangerously stained armchair which we requested removal and was promptly realized by some very helpful staff members. All in all very satisfying stay for me... Until we've checked out, collected our luggage and I had a check on my transaction histories of the past few days and realized there'd been a 136 dollars charge on my credit card from the hotel - of course I would expect authorization on the incidentals but that's a pretty peculiar amount. So I called, and got informed that aside from a 50 dollars authorization on incidentals, the rest of approximately 86 dollars is Facilities Fee that they just started collecting since January, 2018.Emmmmm, I'm sorry? Apparently, this facilities fee is charged on whoever is staying at the hotel as a mandatory fee upon arrival and is a completely new thing. So why not communicate to me about this when I checked in, or when I checked out? My memoryof asking directly at the reception desk for any additional/exception fees that I should be aware of is still very fresh - so did the being assured everything was paid for and good to go part.I made the booking through Tripadvisor's 'partnership with CancelON' and was greeted with the same 'There are no surprises and no hidden fees. This is your total price.' before I finalized for the booking. There were absolutely no communication from either the agency or the hotel regarding this fee until I took the initiative to contact both of them - and am currently stuck at 'that is a mandatory fee that will incur if you stay at the hotel'. I would mark this as a total surprise fee that was promised against when I made the booking via tripadvisor.I understand that the hotel has had very good reviews so far and I am very disappointed that my initially pleasant stay needed to have an ending like this. I may post updates here if the hotel management is willing to follow up, but I cannot recommend this hotel in good conscience to anyone who's reading this review now." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.40854326396495005, "helpful_class": 0, "review_text": "I spent a lot of nights in this hotel since many years and alway enjoy to stay there with my family.The swimming pool is located in the garden on the Chao Phraya river bank where it is very nice to have breakfast or dinner.The view from the garden on the river and the surroundings is very pleasant.The hotel is a very good base to explore Bangkok using the ferries and shuttles along to river to the Grand Place and many other destinations. It is only a five minute walk from hotel to the Taksin bridge and to ferries, the just cross the river to the shuttle pier. It is cheap and you will avoid to lost your time in taxis stuck in traffic jam.The hotel has a shuttle to the Saphan Taksin BTS Station giving a direct access to the city centre, although it does not really exist a city centre in this megalopolis." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9173055859802841, "helpful_class": 0, "review_text": "It\u2019s a great place to stay , close to Waikiki rooms are cleaned everyday and my housekeeper Lorna is Amazing and the sweetest . The food is also pretty good . The waiters are all so nice and friendly ." }, { "user_review_posted": 37, "user_total_helpful_votes": 33, "expertise": 0.004219711270356001, "user_cities_visited": 22, "review_days": 0.40416210295728305, "helpful_class": 2, "review_text": "From the outset this hotel let itself down with its organisation and amenities. We checked in the day before the CES conference, which yes is a busy time. However in saying that, the hotel had half the staff registering guests and the other half positioned at the concierge station with nothing to do but chat amongst themselves (which they did totally ignoring those waiting). In addition, no effort was made to indicate where to stand to register, so queues were starting in different places along the counter creating confusion and frustration for those waiting.The room was fine but the maintenance was poor. Lots of glitzy, oversized embellishments are everywhere which looks pretty until you realise that cupboard doors are hanging from broken hinges and the taps leak water all over the counter top when turned on. The worst aspect was the air conditioning in the room - when the system came on, it was so loud that it drowned out all other noise. On our second night, the air conditioning came on repeatedly through the night about every 15 minutes and was impossible to sleep through. For some reason the \"off\" button was not functioning on any of the three rooms we occupied. On complaining to reception, they got engineering to turn off the air conditioning completely to our room. It was so noisy however that it was still possible to hear the units going on and off in the rooms surrounding ours. While it only runs for a minute or so, it is still incredibly disturbing through the night. I would estimate the volume to be as loud as a washing machine on final spin.Although there are close eateries, it can be a bit of a walk to cross the Strip as it is necessary to walk to find a crossing or a pedestrian overbridge. There is no restaurant in the hotel so unless you are organised in bringing your own breakfast, it can be a few minutes walk to find some. You can purchase basic food items at the hotel store but the range is pretty limited.Most annoyingly, the Uber App does not recognise the hotel as a pickup location. We were advised to request an Uber from the MGM Grand and then text the driver with the changed pickup location. While this did work, it was inconvenient.Housekeeping was not great either. In the three nights we stayed, the room was only serviced once, the other two nights they arrived extremely late (around 5) and just handed over clean towels. On the day they did service the room, they only made one of the beds and emptied one of the rubbish bins." }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 9, "review_days": 0.06790799561883801, "helpful_class": 0, "review_text": "We were greeted very warmy by staff, they were great. Our room smelled of cigarette smoke and chemicals. The carpet was bad and we all had to leave our shoes on which was uncomfortable for the kids. The bathtub was gray and stained, and were the towels. There was hair and crumbs in the corners of the bathroom from previous people. Our bed sheets had gray stains and we had to put a blanket on top before we went to bed (we were so tired at this point to call the front desk). Breakfast was great, and so were the breakfast staff! We left them a tip. We got this at a family employee discount rate, so we only paid about $85, but I would not pay anything more than that! As a former employee of Marriot, I expected a better experience! We won't stay here again." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.42606790799561806, "helpful_class": 1, "review_text": "We came for a cheer tournament and was \"required\" to stay here. Payed $179 first night and over $350 for the next two nights. For this price in Vegas we could have stayed at the Four Seasons! And the accommodations were deplorable. Bed was like a prison: one sheet and one small blanket. No maid service unless you stay for 7 days. Honestly I'm up for basic accommodations but not for this price in Vegas. Service was rude as well. No redeeming qualities. Save yourself and look elsewhere!" }, { "user_review_posted": 52, "user_total_helpful_votes": 18, "expertise": 0.00157020514518, "user_cities_visited": 29, "review_days": 0.5355969331872941, "helpful_class": 0, "review_text": "My husband and I stayed here for an anniversary trip to Las Vegas. The one bedroom unit was modern and very spacious with a full kitchen, living room area and dining table. There is a fireplace which I would guess is just for ambiance as you should not need a fireplace in Vegas.It is just one block from the strip, with a view of the 'high roller' observation wheel from the entrance of the resort. There is no casino but you are a block away from multiple casinos on the strip. The resort does offer complimentary shuttles to casinos along the strip.I would recommend this resort for anyone who would like a bit of quite time during their trip. If you feel you need the excitement of Vegas 24/7 I would recommend to stay on the strip." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 6, "review_days": 0.172508214676889, "helpful_class": 1, "review_text": "We was very impressed with the service and hotel. If you are looking for luxury then look no further. We really enjoyed the fire place. We ordered room services a few time. The eggs were great! We were able to use the house car (a Benz), very nice. Shower pressure was perfect. We used the Spa, and my massage was the best I ever had. This was the big luxury trip for the year. The hotel was top of its class, we wish we could afford to stay at Waldorf Astoria every were we travel. There bed was better then mine." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.16648411829134702, "helpful_class": 0, "review_text": "We've made this our hotel of choice when visiting DC! Haven't checked out yet this am, but just left the restaurant after what has to be best service and breakfast in DC. I say service + dining because atmosphere matters. Duck earns serious accolades here (except for lunch yesterday, which was oddly slow--but server acknowledged this and kindly offered appetizers to tide us over, might have been shift change).Anyway it's not usual for us to repeat, but on my business, personal trips to DC, despite distance from my DC destination, Park Hyatt is where I stay. When traveling alone I feel secure and have received thoughtful attention; w/ my partner, we feel pampered. Thanks Park Hyatt!" }, { "user_review_posted": 283, "user_total_helpful_votes": 76, "expertise": 0.001193451883146, "user_cities_visited": 87, "review_days": 0.037787513691128004, "helpful_class": 0, "review_text": "All of the staff were super friendly. I was there with my daughter to celebrate my Birthday. They brought a bottle of wine to the room and remember our names when we walked thru the Lobby. I loved the little record player and selection of old albums. The hotel was centrally located so we like the location. They had a car available to deliver you to any restaurants etc from the hotel. The room was clean and modern. They had a nice rooftop pool" }, { "user_review_posted": 48, "user_total_helpful_votes": 26, "expertise": 0.0025194012284370003, "user_cities_visited": 255, "review_days": 0.032311062431544, "helpful_class": 1, "review_text": "I stayed here for two nights in February. We chose the Marina Motel because of the guaranteed parking which is hard to find in SF. We had a private garage which was a nice touch but didn't seem particularly secure. The garage door was a regular manual rolling door and faced the very busy Lombard Street. When we arrived we find quite a few homeless people poking through the garbage bins outside our garage and noticed that there was space for a lock on the garage door. I phoned the front desk asking if it would be possible to get a lock and the person at the desk asked why. When I explained to him that we had rented a very expensive Mustang convertible for our holiday he said \"We don't have a lot of locks and like to save them for people with like, bikes, so no.\" I thought this was a bit weird. I understand that you don't put a lock on every garage but the fact that I've specifically asked for a lock and you've told me you have them but I can't have one, I found a little weird. The room itself was very clean and nice to have your own kitchen. It's worth mentioning that the smoke alarm went off about 5 times while we were making a regular oven pizza. We ended up with the windows and door open and the fan on. The shower was lovely and clean but as we were facing the road the noise of traffic was very disruptive. I slept on the sofa bed which was easily the most uncomfortable surface I have ever slept on and a week later, I still have bruises on my spine from the metal bars. I would say this is suitable for 2 people maximum. The TV is in the bedroom which sort of defeats the purpose of the seating area so that could be planned out better. Overall fine value for SF but I wouldn't return." }, { "user_review_posted": 9, "user_total_helpful_votes": 38, "expertise": 0.020388147167359, "user_cities_visited": 3, "review_days": 0.6007667031763411, "helpful_class": 1, "review_text": "We recently returned from another fabulous stay with \"Boyd's Vacations Hawaii\" at our number one favorite, the Fremont Hotel. Of the three Boyd's properties in old Downtown, the Fremont's location with just a step out the door offers one fun-filled entertainment, the Jerky store, street vendors and still within steps to it's sister hotels the California and Main Street. The Seafood Buffet along with the friendly hostesses and wait help is still number one in our eyes. If not in the mood to stand in a line and just want a quick bite on the run, be sure to stop at the Lanai cafe to try some delicious chinese food or that awesome bowl of my #1 favorite \"Oxtail\" soup, truly a big bowlto die for. Each time we've come, i'll head straight too my favorite slots or Keno machine, and on the way will take notice of the \"new\" ones that have been tucked in here or there for me to try my luck on. Don't forget to use that player's card on everything you touch because the Boyd's comps are much more generous than most hotels in Vegas. I always tend to meet such friendly people while just sitting down playing my favorite slot. The rooms are comfortable and clean along with a friendlyhousekeeping staff...need something, just call. On this trip I had noticed an upgrade with having security posted at all elevators leading up to the rooms 24/7 at all theBoyd's properties I played at. It's always nice to know they've got your back at all times. If you're expecting to frequent a hotel similar to most on the strip with the high end stores, high costing eateries, and the whole nine yards, best you look elsewhere. The number one thing I'm here for is the \"Four Star Gambling\" not the Ritz Carlton rooms. This little ancient gem is still the best place that I know of to enjoy, kick back and just have a lot of fun through out your entire stay." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 4, "review_days": 0.846659364731653, "helpful_class": 0, "review_text": "Movenpick staff, location, and accommodations make it a winner for anyone wanting to stay in the Sukhumvit area. The property is really modern, and the service is top notch! We had a problem with the shower in our room, and the Manager (Mohammed) took care of it right away, and upgraded my mother and I. It was awesome! Even their tuk-tuk service is nice, and the rooftop makes you feel like a movie star!The only area where there's a little room for improvement is the towels. They are not plush and for a hotel of this standing, they should invest in providing big, soft towels. It would be the added touch that would take the place over the 5 star rating." }, { "user_review_posted": 53, "user_total_helpful_votes": 19, "expertise": 0.001630098742762, "user_cities_visited": 77, "review_days": 0.09967141292442401, "helpful_class": 1, "review_text": "Good and ample location, recommended to friends and would like to stay again in future. Comfortable for family and super breakfast.Amazing view with spacious swimming pool.stayed 3 nights in 2 bedroom suite.we enjoyed our stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.617196056955093, "helpful_class": 0, "review_text": "Price was right, but room wasn't vacuumed as there was stuff under the beds and you could feel crumchies on the floor. The microwave didn't work and even tho we requested maintainence nothing was done. The mates if one bed had a severe dip in the center you got lost in.They need cameras on all sides of the hotel, our vechicle was robbed and they could offer no help.Was happy that they allowed pets ." }, { "user_review_posted": 24, "user_total_helpful_votes": 13, "expertise": 0.0025194012284370003, "user_cities_visited": 12, "review_days": 0.470427163198247, "helpful_class": 0, "review_text": "We were there for a wedding. Everything was perfect. Location great. Clean. Staff helpful. Would definitely stay there again. The reception hall was beautiful if someone wanted to have a special occasion. If you want to walk to cable cars, Harley Davidson store next door, shops and short distance to Fisherman Wharf and Ghiradelli nearby." }, { "user_review_posted": 19, "user_total_helpful_votes": 12, "expertise": 0.0029559167697460003, "user_cities_visited": 9, "review_days": 0.370208105147864, "helpful_class": 0, "review_text": "Great stay at Inn on Union Square. Our King room was recently renovated, comfortable bed, beautifully decorated with comfy lounge chairs and table. Large walk in shower. At the end of every hall was a small parlour with fire, assortment of teas and kettle, the complimentary wine and cheese pre dinner gave us an opportunity to quiz other guests about what to see and do in San Francisco. Continental breakfast included nice pastries, oatmeal and fruit with trays available in case you wanted to enjoy breakfast in your room. The large windows opened but no screens and view was onto roof of neighbouring building. Friendly, helpful staff. Very close to Union Square and cable cars, felt safe in that neighbourhood at night, lots of restaurants close by to walk to." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9578313253012041, "helpful_class": 1, "review_text": "Worse guest check-in experience I've ever had. Booked room 5 days prior to arrival by phone with the hotel. Assured no issues with check-in at noon. Arrived at 11:45am and told \"room was ready, however, would cost $25 to check in prior to 4\". Attendant was rude and offered no solution. No offer to get a manager and assist. No apologetic tone or language. Very \"take it or leave it\" attitude. DO NOT STAY HERE. Pay more and go somewhere else, it's worth the additional cost." }, { "user_review_posted": 8, "user_total_helpful_votes": 20, "expertise": 0.012026922652543001, "user_cities_visited": 1, "review_days": 0.5969331872946331, "helpful_class": 1, "review_text": "I've spent more than a few days at the El Cortez over the years, and I continue toappreciate its charms. Gamblers perks are extremely generous, what with all thedraws and bonuses. The staff is always helpful; here are the three stand-outs forme: Luba at Siegel's, the incomparable Melea D at the front desk, and Trish of course - she even remembered that I drank red wine when I was there last (I don't drink that much!). Low staff turnover is a an obvious sign of a well-run operation,and I keep on seeing the same people!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.770536692223439, "helpful_class": 0, "review_text": "The Landmark hosted an excellent seminar for over 180 people including an international buffet lunch with coffee breaks including sweet and savoury snacks. The staff were extremely helpful and we were very happy with the preparations for the event.Many thanks on behalf of Jessica Onion" }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 5, "review_days": 0.414019715224534, "helpful_class": 0, "review_text": "This hotel is a great value, the restaurant offers a good breakfast, the location is close to the Space Needle and the Pop-culture museum. There is a good grocery store just around the corner and many small restaurants and bars in the vicinity." }, { "user_review_posted": 45, "user_total_helpful_votes": 47, "expertise": 0.004960339352924, "user_cities_visited": 29, "review_days": 0.578860898138006, "helpful_class": 0, "review_text": "Found this place pretty much as previous reviewers described. Great value for money in Bangkok, especially with a pool. Air con worked well. Bathroom was clean, and room was a deluxe room which had all we needed. We stayed for 4 nights and explored Bangkok. Easy walking distance to Kao San Road and a bit further on to China Town and the Reclining Buddha. Felt safe here and it was great to have the night life close to us, and stacks of food options. Suggest not bothering with the breakfast here though- it was a bit strange and not to our liking. We are pretty easy going, but it didn't do it for us. The little coffee shop just next to the hotel does great coffee though, and heaps of other breakfast options down the lane. Lots of nice clean inside massage places close by.We would stay here again though because of its great location, nice pool and value for money. Deposit required for room key, and you can get fresh pool towels from reception by paying a deposit too. You get what you pay for. The walls are a bit thin- so take ear plugs. It IS Bangkok after all! No noise form traffic which is a bonus." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.730558598028477, "helpful_class": 0, "review_text": "The location is good and well connected with transportation. The hotel restaurant is good, too. But they fail to refill things as simple as bottled water, shower gel and tissue paper. We had to call and ask for these every night. It's very troublesome and unacceptable. In-room wifi was rather unstable as well. It's not worth your money..." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.698795180722891, "helpful_class": 0, "review_text": "Thoroughly enjoyed our stay! My son, daughter and I booked a 1 bedroom suite which had 2 queens in the bedroom, 1 sofa bed in the living area, and a full kitchen.Location was great, only a 10 minute walk to the metro train system which we took to the National Mall every day, with an additional trip to the National's baseball park one evening, and to Arlington Cemetery in Virginia another day. Will and Nico were great! as was all the staff we interacted with. Never saw anyone from housekeeping yet our room was magically made up on our return every evening. The free water bottles they gave us daily at the front desk were much appreciated in the warm, humid weather. Would not hesitate to stay again! A big thank you to Will for all his food and drink recommendations!" }, { "user_review_posted": 12, "user_total_helpful_votes": 14, "expertise": 0.005553716576556, "user_cities_visited": 13, "review_days": 0.29791894852135803, "helpful_class": 1, "review_text": "I had a business meeting at the wcc and booked this property for a few nights. I was immediately turned off upon entering. The hotel has a very weird smell which the woman cleaning the floor at 145pm didn't help. It reminded me of the bacteria infected towels most bartenders use to clean down the bar. Yea...that smell.Anyway...the woman who checked me was very pleasant. I asked what the cancellation policy was and she said 4pm 24hrs prior would be acceptable. I recieved my room keys for a city view room. Confused...when I looked out the window it was a view of the Grand Hyatt. I think that threw me over the edge. The room decor was lovely. I can't take that away. Not to mention the 50\" TV was a plus. I wanted to like this hotel but I just couldn't get over the fact that the room rate was $293 per night with tax. I've stayed at courtyard Marriotts with cheaper rates and better quality of comfort. An hour after check in i went back to the front desk to advise i would be canceling my other nights stay. The agent happily made note in my records (so i thought).The walls are paper thin. I could here the guy next door sneeze...not to mention his tv all night. 2 of the vanity light bulbs were out in the bathroom. Which meant I had to put my make up on in the room. The shower distance from the toilet is less than a foot. Which meant when I exited the shower my leg brushed against the toilet because the door obstructs a easy exit. (Ugh) the hotel could stand to purchase new towels as the ones in my room were beyond dingy. Another odd thing was the pump shower gel and conditioner/shampoo. I have never seen anything like it. My mind immediately started to think about the nut jobs who do really messed up things to communal toiletries as such. I saw 20/20 years ago where one of the guests put... ughh...you catch my drift. Stick to the individual serving of toiletries especially given the room rate!The bed was comfortable as were the pillows.Oh...I believe housekeeping should never be allowed to ride the same elevator as the guests WITH bags full of dirty linen. I was quite shocked when she actually pulled 3 bags into the elevator with me. Gross!I had a few sushi rolls and wine after midnight in the bar..it was a great experience.Finally...the next morning I went to the front to check out and the agent says...you aren't scheduled to check out this early. She could tell I wasn't in the mood to argue with her and she gave me my receipt for the 1 night stay. She did ask for feedback...but I was too pissed off after a poor nites sleep in a less than part hotel to even engage with her.I just wanted OUT.3 stars because the staff i encountered were nice.Meh...stay here if the other hotels are sold out." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.31982475355969303, "helpful_class": 1, "review_text": "Very easy parking and secure as well as nice staff and amenities in the room. We splurged and reserved a room for two nights with the Jacuzzi tub and it was so worth every penny, very nice room including the king bed and large television and to top it off gas fireplace. We will definitely stay here again when we can sneak away." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.21631982475355901, "helpful_class": 2, "review_text": "This is a beautiful hotel, centrally located, but watch the extra charges. We will not stay here again due to the extra charges on our bill. The price was quoted as $151.00/night on the internet. However, our bill was close to $300.00 for one night on checkout due to parking, the \"urban fee\" of $30.00, and all the taxes the city and state have chosen to charge visitors. A couple of days before arrival, I received an email from the Marker informing me parking would be $58.00 a night. However, we were driving a small SUV, so parking was $69.00 a night, due to \"oversize.\" Really!!! We were charged an \"urban fee\" for such things as coffee and tea and Wifi of $30.00 a day. We have our own hotspots and a coffee press. We did not need any of these services. And, there are no coffee makers in the room anyway. You have to go downstairs in the morning to get coffee. They charge a lot of tax for the privilage of staying in San Franciso and California. Get ready to pay about double of the quoted rate. None of this information was included in the original confirmation email. It's not that I'm really upset about the extra cost,. It's the deception of the hotel I find extremely distasteful, and for that reason, I will not be staying there again." }, { "user_review_posted": 35, "user_total_helpful_votes": 17, "expertise": 0.0022477577591770003, "user_cities_visited": 17, "review_days": 0.2092004381161, "helpful_class": 1, "review_text": "Probably the friendliest, most joyous hotel staff we've ever experienced. Helpful, fun, on your side. The hotel is charming -- 1927 vintage updated with great colors. Super comfy bed. Super clean. Right in the middle of everything. Great art maker photos on the walls. It's not fancy, and you can hear other guests in adjacent rooms (i.e the dog next door lapping his water), but we slept well and this made our visit to San Francisco." }, { "user_review_posted": 50, "user_total_helpful_votes": 11, "expertise": 0.0009577402626060001, "user_cities_visited": 75, "review_days": 0.698795180722891, "helpful_class": 0, "review_text": "This is a great location for tourists new to San Francisco. The hotel is clean and the rooms are spacious. Its nearby the wharf - about a 5 min walk. We used Uber rather than hire a car and that proved to be much more cost effective than car rental/valet parking. We got around most of the attractions, from the painted ladies, Russian Hill shopping on Union Street (great!), walking Golden Gate Bridge and great restaurants in North Beach.The hotel has a washing machine and a drier on floors 3,4 and 5 in the ice vending machine rooms. Newish machines and they sell laundry detergent in the lobby. Great if you are vacationing for a couple of weeks.The bed is comfortable and the first night we slept well.However the walls are thin so you can hear other guests and their plumbing. Speaking of which this hotel is definitely not for ladies - the bathroom door is a slider so not soundproof and added to that the shower is just a very weak rain shower in the ceiling (with no shower caps provided).From 5.30am we were woken by guests waking, leaving and housekeeping knocking and calling out loudly to other guests. So we left feeling quite tired." }, { "user_review_posted": 444, "user_total_helpful_votes": 135, "expertise": 0.001365814672666, "user_cities_visited": 376, "review_days": 0.907995618838992, "helpful_class": 0, "review_text": "Everything works. The check-in is fast and pleasant; the room is spotless; the pillows are perfect and the shower is good and hot.Parking is next to the entrance and the location is easy access to freeway and there are some good restaurants nearby.We always stay here." }, { "user_review_posted": 19, "user_total_helpful_votes": 5, "expertise": 0.001167267722434, "user_cities_visited": 10, "review_days": 0.07667031763417301, "helpful_class": 0, "review_text": "I was amazed at how fantastic this location was. We were told to stay in the Loop area but went against the grain and picked this hotel. It was a fantastic experience with friendly staff, great location and updated rooms. We didn't eat in the restaurant and didn't spend a great deal of time in the hotel during our 5 day stay but I definitely recommend it. Also, I used the gym and was happy with the facility. It's small but sufficient.TIP: If you sign up for the free Millenium Knickerbocker Loyalty program you'll get free Wi-Fi in the room." }, { "user_review_posted": 39, "user_total_helpful_votes": 11, "expertise": 0.001258993314604, "user_cities_visited": 14, "review_days": 0.5657174151150051, "helpful_class": 0, "review_text": "This casino is a crap hole. It is dirty and there is a white castle in it. The smoke is unreal because of poor ventilation. The entrance by the souvenir stand smelled like pee, and I'm not exaggerating at all." }, { "user_review_posted": 2, "user_total_helpful_votes": 14, "expertise": 0.033873993158998, "user_cities_visited": 3, "review_days": 0.056955093099671006, "helpful_class": 1, "review_text": "Great hotel with a great view of the Needle. Near the monorail to go Downtown. Great value for money and helpful staff. Seattle is a very nice compact city,easy to get round. Go on Ride the Ducks tour 90 minutes of fun and laughter." }, { "user_review_posted": 46, "user_total_helpful_votes": 112, "expertise": 0.011710298442304002, "user_cities_visited": 188, "review_days": 0.138006571741511, "helpful_class": 2, "review_text": "Stayed here for a week in late August for a special trip to celebrate a milestone anniversary with my parents. We got an amazing rate (\"Linger Longer\") direct on the Omni website which made the luxurious Omni affordable for a lengthier stay. Since we were going to be there for a week, I looked into Flipkey and other vacation rental options but the prices to rent an apartment that would be suitable for 2 couples was higher than staying at the hotel.Normally I do not prefer traditional-style hotels, but based on all the reviews, the luxury status of the hotel, the great rate (mid $200 range), central location and included internet (I'm a loyalty member), it was a no brainer. We would have spent more to stay in a chain hotel in Fisherman's Wharf, as incredulous as that may sound. The rate and value were exemplary.I contacted the manager in advance to ensure a room preference due to health reasons and he responded quickly and assured that the room was blocked. He also sent champagne and sweets to both our rooms upon arrival in honor of the milestone anniversary. It was a lovely gesture and started the trip off on the right note.Housekeeping was meticulous and gracious. So nice and always stopped to ask how we were doing and if we needed anything. One day a nearby room was open during cleaning and they were actually cleaning the knobs on the dresser drawers! I can't imagine that level of detailed cleaning is routine in all hotels.The rooms are indeed on the traditional side decor-wise but I was won over by the comfort of the beds and the size of the bathrooms. The bathroom was stocked with amenities and felt like it could be a bathroom in a nice home. In other words, not a typical run-of-the mill hotel \"contractor-grade/institutional\" bathroom. No fancy gadgets either, but it wasn't necessary. The shower was marble and spotless. No unsightly spots of mold or anything of the sort -- as you can (unfortunately) usually spot in the average hotel shower.The staff is there when you need them. As many have written, they go above and beyond but are not intrusive. If you call the front desk or stop by the front desk, they are prompt to assist. Being there for a week we had reasons to call or stop by the front desk every now and again and the service couldn't have been better.We ate at the restaurant one night due to the convenience. It is a high-end steakhouse, but if you just want a sandwich or light snacks you can sit in the lounge of the restaurant and order off a light dining menu. We didn't realize that until after we ate in the restaurant, but the food was good and was worth the splurge.There are many excellent restaurants in walking distance, Chinatown is an easy walk and if you pick the \"right\" streets you can avoid the hills without issue to get there. We walked to North Beach (\"Little Italy') another night. All easy 10-to-15 minute walks door-to-door, even for those who don't walk as fast as they used to... The Ferry Building is a 10-15 minute walk or so and it's relatively flat to walk there from the hotel so no concerns in that regard. It's also right on the California St. cable car line (which you already know if you've read a few other reviews). Our room was high up so we didn't hear it, but definitely you would if you are on a lower floor. Since we were going to be there so many days we bought a \"Clipper\" pass to ride the Muni unlimited and it more than paid for itself. With the unlimited rides we didn't hesitate to jump on the California St cable car line to go north to Chinatown (Grant St & California) for the mere two city blocks (steeply uphill) and farther up California St to Nob Hill (that would be a tough walk) or to ride it down to the terminus which isn't far from the Ferry Building. If we had to pay each time for the cable car it would be $7 (no transfers) so I doubt we would have hopped on and hopped off the way we did. We also used it to ride the trolleys along the Embarcadero and the buses here and there. Hands down, the card is a great value if you will be there for a few days and want the flexibility to jump on and off cable cars and use the buses. Also, no fumbling for cash each time you want to ride.While we don't need a luxury hotel, we were going to for a special occasion and we didn't want to penny pinch either. It was really wonderful to come back to the Omni after a day of being out and about; turned out to be a great \"home base\". The location was wonderful as you could pivot and head just about everywhere in a reasonable amount of time either walking or by transit or cab. The special rate price made it an affordable luxury that otherwise may have been prohibitive for two rooms @ 6 nights.As for the clientele, there seemed to be a mix of tourists and business people. It's a nice blend. I don't think the FiDi is as dead at night as people make it out to be, but of course it is more bustling during the day. I'd rather be in FiDi then in the overly touristy wharf area. We're tourists, don't get me wrong, but the wharf is too kitschy (and sketchy) in places to want to make it the home base for a trip to San Franicsco without kids. It was safe and we had no concerns walking around in the evening after dinner. Late at night it was relatively quiet, save for an occasional police siren, but then again, this is the downtown area of a major city.In sum, the consistently wonderful staff -- at all levels -- and the quality of the hotel helped to make this a trip to remember and if my travels take me back to San Francisco this will be my first choice -- without a doubt. I don't know what the #1 hotel on the list offers but one of these days I have to think that the tripadvisor community will catapult the Omni to the number one ranking. In my mind, it would be well-deserved." }, { "user_review_posted": 51, "user_total_helpful_votes": 57, "expertise": 0.005315731059057, "user_cities_visited": 77, "review_days": 0.470427163198247, "helpful_class": 0, "review_text": "Let me start by saying this wasn't an awful stay by any stretch of the imagination. It was alright. the hotel was clean and the staff was amazing. The powerful smell of air freshener gave me a nasty headache (so watch out for that if you are sensitive to smells). The building itself was outdated once you leave the reception area. I have stayed in many Millenium hotels, this one clearly is designed for the convenience rather than comfort" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6341730558598021, "helpful_class": 0, "review_text": "This hotel is so rad. I went with 9 of my girlfriends and stayed in the Zeppelin suite with the extra adjoining room- the room was insane. They only thing I think could be improved is the addition of a bath tub! A place like this needs a good bathtub, especially because there\u2019s no pool or hot tub. Our overall experience was absolutely amazing" }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 9, "review_days": 0.126506024096385, "helpful_class": 0, "review_text": "We received a warm welcome when we checked in and continued to get smiles and helpful tips from the staff throughout our stay. This hotel is near Union Square so you don't have to deal with the crowds or noise of the Wharf, however, it is easy to get to the wharf via cable. We walked to the wharf a few times and it took about 30 min but it is a great way to see the city. The beds are super comfy. No gym, bar or pool but we didn't miss those amenities as we were exhausted from sightseeing all day. There is a great restaurant for breakfast right in the hotel. We had trouble with a clogged shower but the staff responded immediately and took care of the situation. I would stay here again." }, { "user_review_posted": 95, "user_total_helpful_votes": 54, "expertise": 0.0026492912187780003, "user_cities_visited": 413, "review_days": 0.598576122672508, "helpful_class": 0, "review_text": "We prefer B&Bs and boutique hotels, and are HUGE Kimpton fans (we'll see what the new ownership by Holiday Inn does), but sorry to say the George didn't blow us away like Muse and Ink48 in NYC, Monaco in DC, and our absolute favorite, Sir Francis Drake in SF. OK, so maybe we're biased by these, but George was a bit rough around the edges - housekeeping didn't replace supplies, the wine o'clock offerings were marginal, and it was simply not unique (kind of a Holiday Inn) like other Kimptons. OK, so it was absolutely fine, which is fine for most, but not in our estimation of the Kimpton line of hotels." }, { "user_review_posted": 81, "user_total_helpful_votes": 75, "expertise": 0.004384943257281, "user_cities_visited": 56, "review_days": 0.08652792990142301, "helpful_class": 0, "review_text": "We booked Hotel Lincoln for our stay after an event held at the Lincoln Park Zoo. I'm so glad we did. It is located right next to the park and is scenic, safe, and easy to walk where you need to go. While the room itself was incredibly cramped (we had a King Room with lake view) the fire exit map showed that the room we were in was the smallest in the hotel.We loved the vibe and the amenities Hotel Lincoln has to offer and definitely wished we could have stayed longer. The coffee shop is excellent, the front desk staff is friendly, and the roof top bar is impeccable.The downsides to our stay were the tiny room size given that we'd paid extra for a better room, the tattered feel of the elevator, carpets, and in room amenities, and the lack of maintenance to the room. None of these things were a big deal on their own but the did add up. For example, the drain was backed up in our shower. That is just gross. When you clean a shower you can tell a drain is backed up, so this is one of those things I should never have to call the front desk about. It should be addressed before guests check in to a room. The same goes for the door to the bathroom. It did not roll shut all the way and was difficult to open. A little bit of awareness and good communication between staff that is in the room regularly and the maintenance team would do wonders for this hotel.Insider tip: For those who do not want to take a cab or rent a car, take the Brown Line to Sedgewick. It is about a half mile walk from the station and is easy with rolling luggage. It took us about 55 minutes to get here from Midway via public transportation. DO NOT count on Hotel Lincoln to have a pedicab to get you anywhere. I read about this amenity and was hoping for a short 1 mile ride to a church (I was in heels) and even though it is listed on the website, they do not have a pedicab at this location. However, they do have free bikes and a farmers market in the park across from the hotel on Sundays which more than makes up for the lack of shuttle services.Pros:- Friendly, informative front desk staff.- The roof top bar, J Parker, is phenomenal. Can't say enough good things.- Location is great if you need a quiet place to sleep in the heart of the city.- The ambiance of this hotel is amazing. The people, the art, the dogs, the coffee, the everything.Cons:- Bring slippers or flip flops because the carpet in the rooms is exceptionally dirty and worn.- Tinier than average rooms.Overall:Fabulous place to stay, especially if you are doing something close to Lincoln Park. I was sad to leave because there was so much more to do and see at this hotel." }, { "user_review_posted": 12, "user_total_helpful_votes": 13, "expertise": 0.005149141196807001, "user_cities_visited": 8, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "I've stayed at this motel a number of times. I can depend on having a clean room and comfy sleep. The motel seems to have changed hands since the last time I stayed there, with some improvements: air conditioning (there are times when you need it in SF), little one-cup coffee makers in the rooms with very decent coffee (as opposed to the big urn in the lobby with absolutely the worst coffee ever that was offered in the old days), and breakfast, which I did not try; I went to a restaurant instead. I love the all-tile bathrooms; very classy and scrupulously clean. I would give it 5 stars but there were a couple of things wrong: 1. The keys did not work. The desk attendant programmed them three times, the third time going to the room with me to try, and ended up giving me the metal pass key for the room. 2. The shower head was one of the \"rain shower\" type, but the water pressure is insufficient there for that type of fixture. Plus, the faucet for the shower was confusing (perhaps it was me, but I couldn't figure out how to mix cold water in with the hot and so took a VERY hot shower!). However, the cleanliness and convenient location will keep me coming back." }, { "user_review_posted": 63, "user_total_helpful_votes": 17, "expertise": 0.001199714870684, "user_cities_visited": 83, "review_days": 0.802847754654983, "helpful_class": 1, "review_text": "We stayed here over New Years and opted for the fountain view room. Wow, just wow!! The view was amazing and a perfect spot to watch the fireworks on NYE on the strip. I can\u2019t speak for the views in the other rooms but with this you can see a great sport over the strip and you never get bored of coming back to your room and the fountain display that awaits you.Room was very spacious, biggest I have ever stayed in! Living area, bedroom area, walk in shower, double sinks and the sunken bath was lovely to soak in and take in the spectacular views again.Lovely friendly staff and great facilities in the hotel. Including the secret pizza place which isn\u2019t marked on any maps of the hotel - hands down best pizza in Vegas so we\u2019ll worth a visit (or three in our case!!).We thoroughly enjoyed our time in Vegas and staying at the Cosmo really added to this, it is in a perfect location right in the mix on the strip. I would not hesitate in recommending this as the place to stay when visiting Vegas!!" }, { "user_review_posted": 26, "user_total_helpful_votes": 15, "expertise": 0.002690567735254, "user_cities_visited": 41, "review_days": 0.42004381161007603, "helpful_class": 0, "review_text": "We absolutely loved our stay at Nobu, Caesars Palace. We go to skip the huge lobby with 15 check in desks and head straight to a single-counter registration site hidden by a decorative wall inside the Caesars' lobby. We felt like VIPs from the get-go. We were taken to the second floor, where the actual lobby of Nobu is, to complete our check in. Our room was beautiful and had a nice view of the strip. Romantic, modern, and but also practical. We loved the large bathroom with walk-in shower and a sitting area for hair and makeup. SUCH an insanely comfortable bed, too. We loved the room! Room service put our slippers at the bedside for us when the room was cleaned, too.We got top-notch customer service the entire time we stayed at Nobu, we were often welcomed by name when we walked to the private Nobu elevators. We felt like VIPs, and got a true boutique hotel experience, but were inside a mega resort. That meant that we got all of the resort perks too. Location was amazing, restaurants were amazing... I don't think I can recommend this place enough!" }, { "user_review_posted": 26, "user_total_helpful_votes": 23, "expertise": 0.004184384522021, "user_cities_visited": 15, "review_days": 0.185104052573932, "helpful_class": 0, "review_text": "I think I will start with the good things first then the not so good.The hotel is on Nob Hill and right on the cable car route which takes you to the waterfront area where you can connect to trams and buses to other locations.We had two interconnecting rooms with fantastic views and we were there during Navy week and had a great view of the air displays.The rooms were reasonably quiet and the solid brick walls were a nice change to fibreboard one so often gets in hotels these days. The rooms were clean and spacious and had all the amenities one would expect of a hotel of this calibre.The concierge was very helpful in pointing us in the right direction and where to go and what to see and avoid.Now for the not so good.Check in was a complete nightmare. Having booked this hotel several months before online and through the IHG and communicated with the reservations manager by email several times I thought check in would be a breeze and we would be in our room within five minutes. Nope! I was using myself and my wife's free weekend cert (we are both Platinum Ambassador members) this was all communicated with the hotel well in advance and all agreed. Well, firstly I was checked in by a trainee who had no supervision whatsoever (fine, he has to learn the trade somehow but checking in IHG platinum members unsupervised?? - hmmmm), he then started to claim that I couldn't use both weekend certs even though I had reserved two rooms and they were under two reservation numbers, he claimed that they could not see any correspondence between myself and the hotel - luckily I had copies to hand eventually some thirty five minutes later I had two room keys. Also I do expect some politeness from the staff when I check in which seemed to be lacking from the start - not a good impression.A couple of days later my wife went shopping and came back complaining she could not use the debit card and had been refused at a number of places - we all know how embarrassing that can get. Well it turns out the hotel had taken $3700 from the card on check in wiping it clean of all my funds. I was only expecting about $1800. Being a Sunday i could not transfer any money from my bank and the hotel restaurant was closed for the evening - luckily we managed to scrape enough cash together to get a light eat down the road from a deli. Although I had to do without to satisfy my childrens' hunger.Give the hotel duty manager her due she did try to rectify the situation but being a Sunday there was nothing she could do. It took two further days to sort the issue out.Don't rely on the cable car timings as they are very infrequent down California St. and when they do turn up they are often full so you cant get on in any case - not the hotels' fault though.So I guess there are two issues the hotel needs to address - don't leave trainees unsupervised and make sure you tell guests how much you are taking from debit cards before doing so. Oh and make sure they are at least polite to guests - we are customers after all. My mood was very cordial throughout in case you are wondering!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9249726177437021, "helpful_class": 0, "review_text": "We were greeted directly from the taxi, and we're given the best service I ever imagined. There's always a man who greets us at the door, he double checks to see if we left anything in the taxi, it's a small gesture but it's really appreciated.When it came to checking in, we sat down while a member of their staff came and gather our information to check us in, at the same time our luggage was being carried to our room.The same person also walked us through the hotel room's features, which was extremely nice.Overall, all the staff are warm and friendly, they will always greet you and ask if you need help, which made my staff comfortable especially in a new city." }, { "user_review_posted": 11, "user_total_helpful_votes": 10, "expertise": 0.0043032108573320006, "user_cities_visited": 218, "review_days": 0.8614457831325301, "helpful_class": 0, "review_text": "Overall ok. Several issues. Most of my posts are positive oriented. This one left me less than happy. Easter weekend stay with a couple issues. Room was nice with one exception to be described below, facility design was good and aesthetically pleasing. Service left me somewhat disappointed. I was staying there 4 nights and here are my complaints.Housekeeping came into room to deliver sheets for crib next day, even though they did not deliver with sheets the night before. Ok, they should have given it before. Ok they are giving us sheets. But entering without knocking while our toddler was just falling asleep for his nap is an issue. It woke him up and caused us some sleeping issues for him. That can be problematic.The other issue is that we found an unwanted guest under our bed sheets when we came back on Friday after an outing. See pics . I notified reception desk and they said they noted account and I should speak to a manager next day. But zero follow up from them! I guess guests need to make enough noise to be taken care of, but I don\u2019t like this in a service oriented business.Valet was hit or miss. We just got there and we are spending $60 a night on valet, and some of the valets were overly eager to receive tips. This was a bit too obvious and sometimes annoying if we didn\u2019t have cash on us at the moment. We would always tip or tip more next time. But if I am pulling the car in and out twice a day, that can be very annoying behavior. Anyways, that was fine, except for the completely naked guest in the sauna. They can\u2019t control that, but I think they should have some sort of sign up and that asks guests to be appropriately clothed or toweled. This isn\u2019t a private sauna or gym membership after all." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.6593647316538881, "helpful_class": 1, "review_text": "I was hoping to get a good nights sleep after a long overseas flight and before a big meeting but the noise level was extremely high. It seems my room may have been located right next to some type of maintenance room, there was loud dragging of heavy carts with noisy wheels, loud clanging of metal and dropping things on the floor so loud it made my windows shake. This happened in the evening and again started at 5:00am in the morning, making it impossible to sleep after that. I also tried to download a white noise app on my phone and this took me about 30 minutes because of poor internet connectivity and constantly being disconnected and then very slow download speed. I don't think this really qualifies as 'standard' internet but I guess they want you to pay for 'faster' service. And all of this for the high price. I'm not coming back." }, { "user_review_posted": 71, "user_total_helpful_votes": 28, "expertise": 0.0018042715078950002, "user_cities_visited": 28, "review_days": 0.32530120481927705, "helpful_class": 0, "review_text": "My family and i arrived at this hotel from Orlando in 18th Aug by car (the day wrote this review).After driving 3 hours the first surprise was that the hotel didn't have parking available. The attendant told me that i could choose to park at another hotel of their brand some miles of distance of there, or use a public parking. In both cases i have to come back or go to these parking by myself.The second point i would like to write here is about the difference between the photos i have seen in the sites and the real status of the rooms. It appears to be a photoshop work because while in the websites the rooms look like to be new, the room are really very old. The bathroom, the room's carpet, the furniture and walls appears to be not well conserved. A feeling of being disgusting cause of the terrible smell, shabby appearance and perception of not well cleaned carpet." }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 87, "review_days": 0.572289156626506, "helpful_class": 0, "review_text": "I stayed at the Dupont Circle for three days while attending a conference nearby. The conference hotel was full and they booked a block of rooms here for overflow. I'm glad they did! The room was clean and quite with a view of Dupont Circle. The bathroom floors are heated, which I'm sure would be appreciated in colder months. Metro access is just on the other side of the circle, and there are plenty of dining options nearby from fast food to casual and fine dining." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 2, "review_days": 0.7311062431544361, "helpful_class": 0, "review_text": "I recently made my upcoming reservation for September actually for Labor Day weekend visiting the Smithsonian, etc. I called the hotel shortly thereafter with additional questions and I'm glad I did. After being informed by the awesome Front Desk Manager, Sergio, that there might be complications on such a busy weekend, especially trying to get tickets to the African American History Museum exhibit and how that works, I decided I must reschedule. Sergio took the time to answer my many questions and to inform me of just how busy it is in DC this particular weekend and the scenario with getting tickets for the museum -- as I had no idea! I only visit DC sporadically and haven't been there for awhile. Had I not known all of this it would have been such a disappointment.Sergio was very kind, informative, a true professional, who understood my scenario. He then gave me optional dates to visit this fall or winter at the same rate I originally paid. I just so appreciate the fact that he went over and above what he had to do and was as nice as can be -- to assist me with my travel plans. Even though we only had a few conversations I feel like he's a new friend!I can't wait to stay at the Hotel Monaco DC, as there is one in Pittsburgh too, where I live and have stayed at -- it's just a lovely, classy venue.Having staff like Sergio representing the Hotel Monaco DC makes it all the more welcoming! So thank you so much Sergio -- I really look forward to staying there soon -- can't wait!" }, { "user_review_posted": 305, "user_total_helpful_votes": 169, "expertise": 0.0025797559162360002, "user_cities_visited": 382, "review_days": 0.869112814895947, "helpful_class": 0, "review_text": "The location is good - it's central, close to pretty much everything you'd want to see in San Francisco.This is a hotel that is a 'boutique' hotel, which is a bit of a stretch. It's frankly an older hotel that has been renovated reasonably tastefully, but it's not a new suit on old bones. The new suit is nice - not perfect, but then it's also not a crazy expensive hotel as 'boutiques' often are,.The beds are comfortable, the shower is fine, and the staff is excellent. I also managed to get it at a good rate.What's not to like? The little things.Like a heating system that's noisy and doesn't work very well. It goes on and goes off, but I suspect it was unique to the room we were in. It's noisy in the morning -- it's a function of its location, so it's not the hotel's fault at all. What is really irritating is there was a $25.00/night 'resort fee' which included wi-fi, wine in the afternoon and coffee in the morning. It's mandatory and you can't opt out. And that in the end is irritating as it wasn't really something that was all that evident when I book.Would I got back -- probably -- but I'd figure the $25.00/night resort fee into the costs." }, { "user_review_posted": 47, "user_total_helpful_votes": 33, "expertise": 0.0032984240341250005, "user_cities_visited": 17, "review_days": 0.38225629791894805, "helpful_class": 0, "review_text": "My wife and I stayed her for 4 nights in early November 2016. It is a large, corporate-style, impersonal place which seems more interested in holding business conventions or conferences that anything else. The access to our room seemed unwieldly. We entered through a front door, took an elevator to the 11th floor reception then had to walk through the building, then through an outside space, then into another tower, then into another lift to our room.The public areas of the hotel are well-maintained and presentable. Our room however was very dated and frankly shabby. The old-fashioned television (with its poor reception and few channels) matched the ugly 1980's heavy furnishings. There was no wi-fi available in the rooms. Guests can only use password protected wi-fi in public areas.Unusually in \"The Land of Smiles\" we found the staff to be not especially friendly, sometimes even off-hand.If you are doing business in the Boi Bae area or want to be in this part of the City then this hotel will probably suit your needs. Otherwise it is rather charmless and unsuited to regular tourists. Incidentally, there are virtually no cafes, restaurants or such within walking distance to this hotel being located in a fairly commercial and working part of the City.Would we return? No." }, { "user_review_posted": 12, "user_total_helpful_votes": 9, "expertise": 0.0035308396778100004, "user_cities_visited": 11, "review_days": 0.042168674698795004, "helpful_class": 1, "review_text": "Stayed at the Centara Grand on 4th March. Ok we can accept that a a very smooth tiled floor in the bedroom looks good. Also we can just accept that that the hotel might not have been able to anticipate that a air con duct might leak water. But when it does, the water on an already slippery surface was an accident waiting to happen. Given that it was all but invisible, an accident did happen to my wife as she went to answer the door. But surely it should not take five calls to the desk to get the hotel to get a doctor to examine the very large bump that appeared on her head, the enormous bruise on her elbow, and her sore ribs. I don't think that this hotel takes safety very seriously, nor does it have an effective emergency response." }, { "user_review_posted": 74, "user_total_helpful_votes": 25, "expertise": 0.0015298317185100001, "user_cities_visited": 179, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "My fiancee and I stayed at this hotel for three nights in July. The staff was pleasant (Paris at the front desk was great!) and the hotel was nice. We were able to use the pool, which was modest but good for a quick dip and a little time in the sun. We did, however, encounter one major hiccup. We noticed a small wet spot (maybe 6 inches in diameter) on the floor of the room soon after we checked in. It was impossible to see the spot, we only knew it was there because we stepped on it (the spot was not up against a wall and there was no leak from the ceiling). We thought nothing of it until the next evening when it had grown to over a foot in diameter. We mentioned it to the front desk on our way out for the day, and expected it would be taken care of. It was not. In fact, by the following morning, the spot had grown to at least 2 feet in diameter and was sopping wet. We mentioned it again on our way out for the day, and again nothing was done about it. By the time we returned, it had grown another foot in diameter. At this point, we mentioned it again but didn't want to change rooms because we had only one night left. By the time we checked out, the spot was at least 5 feet in diameter.I don't blame anyone at the hotel, as this was a freak issue probably having to do with piping, but the response was not ideal." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 6, "review_days": 0.756845564074479, "helpful_class": 1, "review_text": "I stayed here the first week in October for training. The Hotel was very conveniently located near the training center on Vermont Ave and also near all sorts of good restaurants. The hotel staff is friendly and the accommodations were great. The first night they give you complimentary Cookies and Milk (lol). It was a bit cool to use the pool and it wasn\u2019t open anyway but the gym was nice. Lots of machines and equipment. And everything worked- sometimes that\u2019s an issue but not here. They also have a restaurant and bar in the hotel. Prices are what I expected for the convenience of being in the hotel. The food and service were excellent. The first night I have Jordon as my waiter and he was wonderful. Very attentive. The bar was comfortable and not too crowded. Museums are a bit of a walk and with most closing at 4pm I wasn\u2019t able to explore those too much but there is the National Geographic Museum that is in short walking distance that was open into 6 so I did get to see that and it was great.I would recommend this hotel." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.152245345016429, "helpful_class": 0, "review_text": "The foyer and service were a good start but the suite was showing its age. We did not feel it was value for money even with the continental breakfast included. The street noise woke us at 5.15am the two mornings we stayed there so Maybe a room at the back would be better. It is in a good location, just 2 blocks from Waikiki beach and within walking distance to high stores and restaurants. The staff were very professional." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.652792990142387, "helpful_class": 0, "review_text": "Great staff, cozy room w a view, great location for shopping and dining in NoHo and SoHo! Overall such a great place to stay. Food options and service were amazing, whether grabbing a bite on the go, or sitting in any of their restaurants. Everyone we met on staff were super friendly and helpful. We spent time at the hotel's bars as well, on the roof as well as the main lobby bar. I met the best bartender in the lobby bar, Harold Guzman and even though it seemed as if I was his only patron, I realized he was treating everyone just as well! Meeting him, was actually the reason why I became a repeat guest at Public!Thanks for a wonderful stay and experience!JoeB" }, { "user_review_posted": 41, "user_total_helpful_votes": 13, "expertise": 0.0014290212415530002, "user_cities_visited": 21, "review_days": 0.49780941949616603, "helpful_class": 0, "review_text": "Wow. Great city hotel. very smart, very sophisticated, spotlessly clean. Fantastic view from our room across the city. Lovely, tastefully decorated room, also spotlessly clean. Very friendly, courteous staff - nothing is too much trouble. The breakfast was superb with a massive selection of both Western and Asian food. We had, strangely enough, the best Mexican meal we had ever had\u2026 and also a terrific Thai meal. There are other restaurants but we didn't have time to try them. Small but very smart pool, which also provides amazing service and snacks.Just enjoy the hotel - don't step outside. Bangkok is mad. You step out into a traffic jam 24/7, an acrid fug of petrol fumes hangs in the air along with the mixed aroma of dog poo and drains it's unbelievable. But I guess you have to see it, to believe it !" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 25, "review_days": 0.077217962760131, "helpful_class": 0, "review_text": "Neet an tidy rooms, good ambience, just opposite to the Trade Centre, easy asscessebile to all important places, good for the business.Special thanks to Mr. Rizk for warm hospitality extended during my stay. I recommend the hotel for business stay.Shaji N NairGeneral ManagerTaylos Trading w.l.l.Doha Qatar www.ttcqatar.com" }, { "user_review_posted": 817, "user_total_helpful_votes": 197, "expertise": 0.0010603053209330001, "user_cities_visited": 477, "review_days": 0.43428258488499405, "helpful_class": 0, "review_text": "Everyone was so helpful, and friendly from the time we stopped our rental car to settling down in our room. In particular, Jocelyn, MJ and Steven. We checked in at 3:30pm.We did self parking in the AMC carpark which has direct access to the hotel lobby, as we did not need all our bags for a one night stay.The suite was super clean. The bathroom had 5 sets of towels, more towels than we would need. Everything worked well and appeared well maintained. The Kuerig Coffee Maker, the Microwave and Fridge was typical of the Embassy Suites and very good.Being a Friday night, the hotel was quite full and we can hear people and their traffic till quite late in the evening.The Reception Beverage hours was from 5:00pm to 7:00pm, very popular with all the restaurant tables taken up., as we went there at 6:30 just for a soda.The restaurant was full at 8:25am. The complimentary hot cooked breakfast was quite good. (We were given a pamphlet at check in advising that 8:30 to 9:30 was medium traffic for breakfast, busier at 9:30 to 10:30 on Saturday.)Overall, we had an excellent stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.5503833515881701, "helpful_class": 1, "review_text": "Our experience at the hotel was very poor during our stay. Reforms must be made immediately in order to be competitive with your direct competition Hotel Alexis. Front desk personnel was visible overwhelmed during our check-in and did not even acknowledge our existence upon our checkout! The valet and bellman service was lackluster and it seemed as though they were incredibly inexperienced! The restaurant opened a half late with no host or server scheduled! I have already spoken with Mrs. Parvus this morning and we came to a temporary resolution of a complementary nights stay. However, I not sure if that is even adequate with all things considered! We left feeling disrespected and not pampered!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.233296823658269, "helpful_class": 1, "review_text": "Smelly rooms, dirty bathroom, staff are not polite and not very helpful. I took a room with shared facilities. The only shared toilet on the floor was bad on my first night. You would expect the hotel staff to inform us of alternate toilet, but they did not even care. Imagine waking up at night to use the toilet and none available. Only a note on the door saying it's out of service." }, { "user_review_posted": 15, "user_total_helpful_votes": 12, "expertise": 0.00377358490566, "user_cities_visited": 9, "review_days": 0.388828039430449, "helpful_class": 1, "review_text": "This was a great location for exploring San Fran, walking distance to most everywhere we wanted to go. Great breakfast to start the day. Comfortable beds and quiet location. The service and staff were very helpful. Just a short jaunt to the ferry for Alcatraz. The hop on, hop off bus was great. Especially the night tour. We did all of the cable cars. Rode the carousel on Pier 39. Boogied at the Hard Rock Cafe. Ate Fish and chips on Fishermans Wharf. We lucked out and had the best weather for our five days. Had a quiet day at Sausalito. The only downsize, are all the homeless, so very sad. Other than that, it was a great adventure." }, { "user_review_posted": 62, "user_total_helpful_votes": 45, "expertise": 0.0034133823094960004, "user_cities_visited": 27, "review_days": 0.26451259583789705, "helpful_class": 0, "review_text": "Stayed 3 nights during my business visit. Very conveniently located in NANA area in Sukhumvit , the hotel offers great service, clean room, good food and excellent view. The nana BTS station is hardly 200 yards away and proved to be the best, easiest, fastest and most convenient way to travel to Bangna.Inspite of arriving a couple of hours early in morning hours, the staff was very polite and courteous. And even before I could finish my welcome drink, I was allotted the room. Thank youThe check-in process was very smooth and so was the check-out.Excellent!!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.6407447973713031, "helpful_class": 0, "review_text": "The Fairmont is the gold standard. Classic San Francisco, & classy from start to finish. Staff, quality, environment...first rate. Le Labo toiletries! I didn\u2019t want to leave. Seriously. I didn\u2019t want to leave." }, { "user_review_posted": 7, "user_total_helpful_votes": 44, "expertise": 0.030406204189719004, "user_cities_visited": 15, "review_days": 0.5728368017524641, "helpful_class": 1, "review_text": "The front desk staff was super helpful and personable - they helped us with free bike rentals, provided by the hotel, which was a great way to explore downtown Seattle and the waterfront. While we weren\u2019t in the heart of Pike Place, it\u2019s only about a mile down the road ... very walkable! My favorite part of this hotel is the rooftop where you can see stunning city views, the Space Needle and Elliot Bay. We could only stay for one night as we were heading east for a wedding but I\ufe0f would have loved to stay longer! Great value!!" }, { "user_review_posted": 43, "user_total_helpful_votes": 15, "expertise": 0.0015832326171570002, "user_cities_visited": 23, "review_days": 0.6193866374589261, "helpful_class": 0, "review_text": "The Marlin Hotel is a beautiful and stylish boutique hotel in a great location (one street back from Ocean Drive). Good value for money given quality/position. Helpful and friendly staff. Thoroughly recommended." }, { "user_review_posted": 53, "user_total_helpful_votes": 216, "expertise": 0.019675687379121003, "user_cities_visited": 234, "review_days": 0.150602409638554, "helpful_class": 1, "review_text": "My wife and I stayed here from 1st - 4th October 2015 at the end of a two week vacation in California celebrating our 31st wedding anniversary.As a Gold HHonors member I stay in many Hilton hotels throughout the world and book direct via my membership. We booked an executive room with balcony and bay view and mentioned in the \"comments\" that we were celebrating our Anniversary.As we had checked in on line via Hilton's App, everything was ready at check-in. As it was our first visit to this particular Hilton I asked the female on the front desk if 'our' room was the 'best available' - which she said, 'it was'! I didn't feel the need to mention it was a 'special occasion' as she must have seen it on my membership profile. It would have been a nice touch just to say 'congratulations' or even have a welcome bowl of fruit in the room........sadly not!The room, 2715 was on the top floor and it did have an amazing view......but not a lot else! It was smaller than most standard rooms in other Hilton's and definitely NOT executive quality........the bath was unusable unless you were the size of a small child, the decoration was tired and dull and there was no fridge. I didn't really expect any 'special treatment' as I'm sure they get asked all the time, but as a Gold member I thought it was part of the perks at that level to be offered an upgrade to the next highest room which I noted was a suite just 2 doors away - which would have been a nice touch.....sadly not at this Hilton.The executive lounge on the 26th floor lacks atmosphere and enough staff to adequately keep replenishing the food and quite why there is a charge for alcohol is beyond me as they are complimentary in European hotels.All in all a disappointing ending to an otherwise great time in California! The ONE and only ''positive' comment was the excellent George who sorted our bags on check-in and explained the various buildings from our balcony.Don't think I would stay again" }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 38, "review_days": 0.14074479737130302, "helpful_class": 0, "review_text": "I highly recommend this hotel, the rooms are spacious, cleaned and new furniture as they told me. I really liked it during my stay in Miami, 3 amazing nights and very close to almost everything even the beautiful Lincon rd. I haven't tried their breakfast though!. The staff are friendly, helpful and professionals." }, { "user_review_posted": 404, "user_total_helpful_votes": 95, "expertise": 0.00103128485639, "user_cities_visited": 75, "review_days": 0.20153340635268302, "helpful_class": 0, "review_text": "This hotel has had a name change and some renovations. I was disappointed by the overall state of the rooms. The bathrooms need a major renovation give the cost per night to stay here. If you are here for a meeting at the Moscone then this place is ideal" }, { "user_review_posted": 117, "user_total_helpful_votes": 45, "expertise": 0.001756932243526, "user_cities_visited": 149, "review_days": 0.853231106243154, "helpful_class": 0, "review_text": "We loved our one night stay at Argonaut Hotel. The location was very convenient as it was located just a few blocks from where we dropped off our rental car. I thought the hotel room was very clean and comfortable. The decor was exceptional with all of the little touches making it feel like someone really put thought into making the space feel like it was meant to be in Fisherman's Wharf. I would definitely return and recommend to a friend." }, { "user_review_posted": 50, "user_total_helpful_votes": 23, "expertise": 0.0021229173562830003, "user_cities_visited": 85, "review_days": 0.484665936473165, "helpful_class": 0, "review_text": "The Hyatt Embarcadero is a great conference hotel, located right across from the Bay and the Ferry Building. Rooms are well-designed, spacious and very clean (showers had great water pressure++).The cons:Hotel has one set of elevators, which are located at one end of the hotel and seem to frequently break down. Rooms with a Bay view are on the opposite end of the hotel furthest from the elevators (a 5-7 min brisk walk). So if you get a room with a view on a high floor, just know that every roundtrip is likely a 25+ min endeavor.Also there is a business center, but it is not guest friendly (certainly not for business travelers). It costs $$ to use internet, print anything (including boarding pass), etc." }, { "user_review_posted": 38, "user_total_helpful_votes": 14, "expertise": 0.00167831030738, "user_cities_visited": 19, "review_days": 0.8023001095290251, "helpful_class": 0, "review_text": "We were staying in a 1 bedroom suite with an adjoining room for kids. Suite is beautifully appointed, modern and clean. A partial ocean view mean you see a bit of the ocean between 2 buildings in front of you. Suite 3959 and 3955 are rooms on the very top 39 floor. Our first night there it was really windy and our balcony glass doors were banging from the wind. And on top of that there was this loud rumbling sound from the roof we thought caused by the wind as well. If you know teenagers they sleep through anything but it was so noisy even they could not sleep. Next morning, I asked to be moved but manager on duty said there was no other suites available but they will get someone to look at the doors. I though ok maybe I\u2019ll just have to get earplugs. During the afternoon we were resting in the room and the rumbling from the roof was so noisy it sounded like we were riding on a train and I\u2019m not exaggerating. I texted the manager and Jill called us back. We ended up downgrading from our suite to a regular room since no suites were available. Jill was very understanding and did not charge us for the first night as we got absolutely no sleep. I\u2019m sad we had to give up the space and the luxury that came with the suite but it is definitively quiet now. No wind. No rumbling. I want to acknowledge that Jill stepped up and made our pretty horrible situation to a decent one. I wanted to give more stars but can\u2019t due to the lack any greeting and direction from the front desk Japanese guy when we checked in. I didn\u2019t get his name but he should not be working at the front desk. Also disappointed the first manager we spoke to did not offer any remedy. So my advice, don\u2019t stay in the partial ocean view suites or rooms on the 39th floor until they have fixed the old balcony door and address whatever is making that noise on the roof." }, { "user_review_posted": 20, "user_total_helpful_votes": 4, "expertise": 0.000860642171466, "user_cities_visited": 5, "review_days": 0.8236582694414021, "helpful_class": 0, "review_text": "Casino and food spots are in a different building to the accommodation so makes it great for everyone including families. Comfortable bed and lovely staff wifi included and works well NO limit either. Would recommend." }, { "user_review_posted": 35, "user_total_helpful_votes": 32, "expertise": 0.004328431140744, "user_cities_visited": 82, "review_days": 0.960569550930996, "helpful_class": 2, "review_text": "Been here many times over the past 15 years. The place is looking tired, rugs need to be replaced. Railings painted on veranda, room essentials are no longer top notch products. For the price we paid I expect much more. Too bad this place use to be much better..hope they pick it up a few notches for their discerning guests." }, { "user_review_posted": 15, "user_total_helpful_votes": 12, "expertise": 0.00377358490566, "user_cities_visited": 15, "review_days": 0.19989047097480803, "helpful_class": 1, "review_text": "I took my parents and my baby girl to this place for the first time.. I didn't have good start since the shower tub was leaking all over the place and the sofa bed broke to the pieces. so basically the first night was somewhat ruin by fixing and eventually moving to another place. The management was not really into making up (perhaps by upgrading a bigger place). The parking entrance door to building was supposed to work with room key but it constantly was not working and we had to wait somewhat open the door from the other side. So the quietness was something the only thing I enjoyed but not much for the amenities." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.975903614457831, "helpful_class": 1, "review_text": "I had the horrible experience of staying at this facility. Outside of false advertising (very uncomfortable stay), their \"expert valet\" parked my car in front of a driveway, and it was then towed. After months of being ignored by management, with exception to them trying to turn my online reviews to look like I was at fault, I took them to court and won...easily. Still trying to contact them again for compensation, to no avail. If this persists, I will unfortunately have to pursue them further in court. Please, BEWARE. Do not stay here." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 23, "review_days": 0.42442497261774303, "helpful_class": 0, "review_text": "The D has been renovated. Great rooms, comfy beds. Good to great food at all the restaurants. Will be staying there again. Came with my husband. Have been staying there and when it was Fitzgeralds for 30+ years" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.12760131434830202, "helpful_class": 0, "review_text": "Comfortable room. Great shower. Chilled water in the lobby at the weekend was refreshing. Close to the Mall and the Metro only 2 or 3 blocks away. Use of the gym after check-out meant I could shower after seeing the sights and before heading to the airport." }, { "user_review_posted": 31, "user_total_helpful_votes": 19, "expertise": 0.002865247924029, "user_cities_visited": 19, "review_days": 0.7836801752464401, "helpful_class": 0, "review_text": "Pro: Clean, centrally located hotel, with spacious rooms. Con: Walls in this hotel are not well insulated for sound. TV, and conversations in adjoining rooms are fully audible. For that reason, I would not stay here again." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.25575027382256305, "helpful_class": 0, "review_text": "The rooms here are very nice and have plenty of room for one or two people. Everything was clean and the televisions even offered Netflix and Hulu if you have a login. The views from the inside rooms are terrible but I wouldn't let that stop you from stating there. Was there for business so I cannot comment on the price but this was a great downtown location.Would definitely stay there for pleasure as well." }, { "user_review_posted": 103, "user_total_helpful_votes": 41, "expertise": 0.001822196083724, "user_cities_visited": 191, "review_days": 0.130339539978094, "helpful_class": 0, "review_text": "Fine Hotel - A few changes and it would be posh. Check in was not available at 7:30pm due to a software issue. Okay, but the front desk should have had more than one person on the front desk. The lobby is attractive. Room had a great bed and linens. Tips - Put out the don't not disturb sign - cleaning starts at 8:00. Have breakfast around the corner at Wildberry Pancakes & Cafe" }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 10, "review_days": 0.890470974808324, "helpful_class": 0, "review_text": "We stayed here for 2 nights at the start and end of our 2 week vacation in Hawaii, to allow us to recover and prepare for our ~15 hour flights. It is about 30 mins by taxi/Uber/shuttle from the airport.It is in an excellent location if you want to be right in Waikiki - only about 5 minutes walk to the beach. Lots of eateries nearby including some delicious, very cheap (cash only) udon.Parking is 35USD per day (unless included in room fee, which thankfully ours was). The carpark height is also very low 6ft2!We had some AMAZING staff - namely Angie. She worked so hard to sort out a challenging room situation (overbooked and our booked room was unavailable). She found us a great alternative. Such a sweetheart and a lovely friendly face when you are weary from travel. Maile was also great!!!The on site cafe (at the lobby level) does delicious acai bowls (with peanut butter)The rooms are a bit dated and the economy room is quite tiny, but if you are only in the hotel to sleep then this really isn't a big deal - the rooms are quiet and the beds are comfortable enough.In future, we will probably avoid Waikiki as it just isn't our scene, but this hotel was pretty good value." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.26341730558598003, "helpful_class": 1, "review_text": "This hotel is a little distant from the Mall, a little dated and run down. The price was very good over the weekend, but on Monday night increased significantly. It is near the metro.The redeeming factor of this hotel was the staff and service. Everyone went out of their way to offer support. Their attitudes were gracious and hospitable.Captain Morgan" }, { "user_review_posted": 265, "user_total_helpful_votes": 64, "expertise": 0.0010621665115670002, "user_cities_visited": 73, "review_days": 0.920591456736035, "helpful_class": 2, "review_text": "Love this hotel! 80\u201d or 75\u201d tv! Nice. Would definitely stay here again. Probably the best beds and bedding I\u2019ve had at a hotel in a while. Great location and our room on the 54th floor looked out onto the Bellagio Fountains. It\u2019s a room you don\u2019t even want to to leave!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.334611171960569, "helpful_class": 1, "review_text": "I have booked this hotel for the first time with Expedia.com.sg on 17 Aug for the BKK trip in Sep. Expedia customer support just emailed me to ask for the nationality a day before my trip and I replied that I am Thai. They didn't mention anything about charges that will incur. If I knew it, I will definitely cancel the booking.When I arrived in Bangkok on the 3rd Sep to check in, hotel reservation informed that the price i paid is not for Thai and I have to pay THB 600 per night additional, of course I refused to pay. I settled the booking almost 3 weeks before the trip. Furthermore, hotel asked me to settle with Expedia directly, they said this is nothing to do with them and told me why don't I book via Agoda! What's kind of services?? Anyway, this will be the first and last booking with Expedia.com.sg and stay this hotel. 100% confirmed!!" }, { "user_review_posted": 22, "user_total_helpful_votes": 7, "expertise": 0.0014344036191100001, "user_cities_visited": 11, "review_days": 0.6533406352683461, "helpful_class": 0, "review_text": "We had the most wonderful stay at The Ritz-Carlton, Chicago this past weekend! In the words of my granddaughter...\u201deverything is magical here!\u201dUpon arrival our granddaughter received a gift from the The red welcome wagon! We set up a 4:15 arrival time for the Candy Cart to arrive at our room.As we entered our spacious Executive Suite, she was pleasantly surprised to find a beautiful birthday cake as well as an American Girl Doll Bed on her bed!We loved that we didn\u2019t even have to venture out in the cold to get to Water Tower Place and the American Girl Place - we only had to take an elevator & we were there!We relaxed after a fun shopping spree at the Torali Lounge for drinks & snacks prior to our dinner at Torali\u2019s. At the lounge our granddaughter was treated with her flavor choice of ice cream!The personal service we received at The Ritz Carlton was amazing & we greatly appreciated everything.We enjoyed a plentiful & delicious breakfast in our suite for Sunday morning.Thank you for making it a memorable experience for her as well as my daughters & myself! We are already planning next year\u2019s return visit!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.49452354874041604, "helpful_class": 0, "review_text": "Perhaps a caveat is in order here before I continue with this review. While this hotel is quite wonderful, it is not the Mandarin Oriental or some other super-luxe, huge corporate hotel. After going to the Mandarin Oriental though, I would much rather stay here since it was quiet, not corporate (stay in enough of those for work!), close to everything, and right on the water. This is a small boutique hotel that really goes the extra mile in service to make up for its small size. The rooms were clean, comfortable, and had all the usual amenities. The bathroom is a nice size but would be nice to have a fan to suck up all the shower steam. However, I have noticed that many hotels are forgoing the bathroom fan...I wonder why?The hotel has a small pool next to a restaurant with river views. It is a little up the river so you cannot see the Wat Arun or other sites but it is nice nonetheless. I had a massage poolside but I do not know if I would recommend it. The only reason is that they did not have a massage table (with the face hole) but rather it was performed on the cabana lounge chair which gave me a little neck crick. Get the breakfast option because the food is quite yummy here. If you do not want to eat at the hotel, there are plenty of cafes and restaurants within walking distance. Lots of street vendors too who sell freshly squeezed juices (almost didn't get one because I thought the person was squeezing lime juice...Thai oranges are small!).Overall, an incredible value for the location, amenities, etc. I was very surprised as I was not sure what to expect driving up but it really was what a boutique hotel should be." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.17524644030668102, "helpful_class": 1, "review_text": "Very overrated. One star for location. Rooms are run down and smell a little bit. Worst experience is that someone used my name to park their car. Its $60 a night and when I saw the charge on pending on my credit card I brought it up to the front desk supervisor. He said my card will be deleted from the system and they will not charge me for parking. 4 days after my stay, I see a $118 charge on my card. Call and its the persons parking and they are refusing to reverse the charges. DONT STAY THERE" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 58, "review_days": 0.6095290251916751, "helpful_class": 0, "review_text": "My girlfriend and I stayed here for 4 nights in January. The hotel is on the small side which I like. We booked the Ocean View room which was amazing. The room it self was small(did not matter) with a King bed and small bathroom. The Lanai was big and the view was bigger. The location is perfect if you dont mind a little walking. You can park your car across the street at the zoo for $1.00 an hour day and night. There is free parking around the corner but it is impossible to get a spot. The hotel lobby has Juice and Coffee in the A.M. and you can also find the Expedia activities desk where you can book any activities. They are very nice and informative people. Free shuttle to Ala Moana mall. Towels and chairs for the beach. Overall an amazing place" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 1, "review_days": 0.8762322015334061, "helpful_class": 0, "review_text": "Grand Hyatt was so nice! This was our first trip to DC and we loved staying at the Grand Hyatt. Every staff person we encountered was incredibly helpful, attentive and kind. The food was convenient and yummy. The concierge helped us before we even arrived with suggestions on places to go and things to do. The beds were comfy and rooms were nice and clean and updated. Definitely would stay here again!" }, { "user_review_posted": 243, "user_total_helpful_votes": 135, "expertise": 0.002586830458396, "user_cities_visited": 119, "review_days": 0.352683461117196, "helpful_class": 0, "review_text": "The hotel has everything you may need, whether it be families, couples, friends and families. You want require it, the hotel provides itThe location is far ether than WaikikiIt is set right on the coast with fabulous views out across the oceanWonderful rooms, super food and great customer service.I could go on and onOverall an excellent we'll run hotelI would highly recommend itWell worth the cost" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.725082146768893, "helpful_class": 0, "review_text": "Excellent location, directly across from the beach, beautifully presented and every room immaculate and pleasing to the eye, always clean, perfect pool, friendly staff always, truly unforgettable experience, thankyou" }, { "user_review_posted": 37, "user_total_helpful_votes": 11, "expertise": 0.001333011263497, "user_cities_visited": 210, "review_days": 0.673603504928806, "helpful_class": 0, "review_text": "I have stayed here now three or four times in the last 4 years, and every time it is what I remember. There are two \"sections\" the Historic Hotel and the Modern Tower, both are good, but personally I find the Historic side really neat and interesting. But that being said all the rooms have all the expected amenities of a modern hotel. Westin has hit the mark in balancing the two." }, { "user_review_posted": 135, "user_total_helpful_votes": 43, "expertise": 0.001436038267109, "user_cities_visited": 29, "review_days": 0.682913472070098, "helpful_class": 0, "review_text": "We stayed two nights in a 2 queen room with sofa. We chose this property in large part due to the free parking for our rental car. We arrived before check-in for our first night (around noon). Mo graciously allowed us to park early so we could attend a Giants game. He also extended our parking time period for after our check-out because our flight departed late that night. Both of these gestures were greatly appreciated. We liked how our room was laid out, nice bathrooms, and extra seating. We were able to use the Muni very easily from a block or less walk from the property. However, we had a broken commitment about our room request. Mo had arranged, per our request at booking time, to have a room away from Lombard St due to noisiness. Upon arrival, pre-check-in time, there was a room scheduled to be available that fit that criteria but still being cleaned. We were promised we would get that room and not room 315 which was on the corner facing Lombard St. When we returned around 7, we were given room 315 by Vince since it was the only room left. Room 315 was incredibly noisy from the street traffic, and not even earplugs could completely block it out. This room needs to have a white noise or other background sleep noise machine. You can request a room away from Lombard St, but be sure to arrive promptly at check-in time for the best chance to get it." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.13636363636363602, "helpful_class": 0, "review_text": "The little extras like the hotel's own tuktuk and quiet rooms made for a very relaxed & easy stay. The staff were always helpful and very cheerful. The breakfast was excellent- lots of fresh fruit! Thank you. The girl at the front desk was run off her feet at times being on her own!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.6834611171960571, "helpful_class": 0, "review_text": "Wonderful, warm service all around! The hotel is in a terrific location, just a few blocks from the light-rail to the airport, and an easy walk to Pike Place market. Small but nicely decorated lobby. Good value for the money. I would stay here again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.001642935377875, "helpful_class": 0, "review_text": "Good place. Friendly staff and we were given a complimentary early check in as we arrived. The valet parking package is worth it. Almost a walking distance to everywhere near SF. Would definitely recommend." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 11, "review_days": 0.40744797371303304, "helpful_class": 2, "review_text": "Great location. Close to everything. Reception desk is helpful. People are friendly. Free wifi signal is good. But the furnishing is out of date. Sofa chair are a bit dirty or worn out. Parking of $55 sucks. Bottled water in the room is $6 per bottle if you are really thirsty." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.147864184008762, "helpful_class": 0, "review_text": "There are many places to stay in Las Vegas, some quite cheap but still nice. Polo Towers is not one of them. Though if you want a nice place with great service and don't mind spending more for it, this is for you. Perfect location to be right in the middle of the strip and have a suite with a full kitchen." }, { "user_review_posted": 69, "user_total_helpful_votes": 58, "expertise": 0.003970595525364, "user_cities_visited": 44, "review_days": 0.12267250821467601, "helpful_class": 1, "review_text": "really a residence or castle guest pampered to the max allfurnitire best the world delivers the views are spectacular and the people are like in a movie nowonder hotel was filmed in the big sister so much background mixed with modern design not cheap wanna be if you look for the best in the world-youve found it here" }, { "user_review_posted": 6, "user_total_helpful_votes": 79, "expertise": 0.063812571260436, "user_cities_visited": 7, "review_days": 0.35925520262869604, "helpful_class": 4, "review_text": "Pretentious, overdone and overpriced. Staff was poorly trained, and the food and drinks were way overpriced. Much prefer The Willard across the street for understated elegance. Something this hotel will never be." }, { "user_review_posted": 33, "user_total_helpful_votes": 14, "expertise": 0.001949317738791, "user_cities_visited": 124, "review_days": 0.21522453450164203, "helpful_class": 0, "review_text": "We LOVED it here. We'd made a hasty retreat from the Mission District (colourful and friendly but also noisy and dirty) and, at such short notice, were calling around hotels recommended by our rep so didn't know much about it. We were very pleasantly surprised. The staff were laid-back but efficient and welcoming and there was a signed birthday card and a treat for our son in his room on arrival. The rooms were scrupulously clean, well equipped and recently updated and the lobby area and terrace were really cool. Easy to get to Pier 39 and the view of Alcatraz and the bay from our balcony was just what we needed. Our son had a city view, which was fabulous at night-time. Honestly, couldn't fault it." }, { "user_review_posted": 65, "user_total_helpful_votes": 81, "expertise": 0.005939619246471001, "user_cities_visited": 192, "review_days": 0.010405257393209001, "helpful_class": 1, "review_text": "This is a modest, small, 3-4 story motel in an absolutely perfect location. There is no breakfast, no room service, no pool, no workout room. It is clean, comfortable, Bed linens/quilt/pillows nice. Large TV + table + couch in our room. Vending machine (soda/candy) on each floor. One of the few places I could find with 2 Queen beds. Not that much different from a Hampton Inn..without the breakfast/pool/workout room.I cannot say enough about the convenient location and the neighborhood feel, 3-4 block easy (no hills) walk to Fisherman's Wharf, a few more to the pier where the Alcatraz boat is docked. There are a lot of crowds in the city, and we enjoyed coming back to a relatively quiet city environment. Columbus Ave is a major thoroughfare, lots of small businesses and restaurants.The city bus # 30 goes right by the hotel (stop immediately in front of hotel). We took the bus to Chinatown, Cable Car Museum, Westfield Mall & shopping area, Union Square, etc--super easy, clean, safe, and quick. Two of the cable car lines are within an easy 3-4 blocks. Note: even in December the lines for the cable cars were 40 minutes long at all hours---we took 1 ride and then used the very convenient bus. 1.5 blocks away is a very small breakfast place called Pat's. Highly recommend. We asked for for a mini refrig in our room $5/day. Walgreen's drug store 1 block away, Ralph's supermarket 3 blocks (easy). We bought cereal fruit milk snacks for a few breakfasts but mostly went to Pat's.Front desk VERY helpful. The *only* negative about the hotel was nearly a deal breaker for me. The Wi-Fi connection, despite many interventions from front desk + outside service over a 6 day stay---was abysmal. Almost non existent, at least in our room. I didn't go to SF to be on WiFi...but still if I wanted to look something up as to where to go, opening times, bus routes, etc....not good. If I return, I will ask the front desk which rooms have the best WiFi." }, { "user_review_posted": 67, "user_total_helpful_votes": 77, "expertise": 0.005469178437504001, "user_cities_visited": 40, "review_days": 0.435925520262869, "helpful_class": 0, "review_text": "This hotel is great if you aren't interested in the Strip or the Vegas scene. I'm not into that kind of thing, so I love this place and the distance from the Strip. The restaurant on sight is actually pretty tasty and I especially loved the hummus plate - yummy homemade hummus and good veggies/pita bread!It's super easy to avoid the timeshare sales pitch - they didn't make me feel pressured at all really. Just say NO!The weather wasn't great during our stay, but we had plenty of fun hanging poolside and enjoying the hot tubs, etc.Now a review of the onsite spa:My sister and I decided to try this spa out out of convenience. We had an overall great experience and really loved Bruno and Carol, but I think it would be good to list a few of the pros and cons.Pros-The massages were really great and instead of cutting you short on time like most massage therapists do, they went over time on our \"couples\" massage.-Reasonably prices-They were able to accommodate our last minute requestCons-This is a very small space so there is no relaxation room and even the waiting room is not very tranquil-We booked a package with a soak in the tub followed by the massage. Just know that the soak is in the bathtub that is the exact same bathtub that you have in your room if you are staying at this resort. It's a nice tub, so this may not be a negative thing for everyone, but if you are staying at the resort, I think you could turn the lights down, turn on some relaxing music and take a quick soak in your own tub before the massage to save a little money.I will definitely book a massage next time I return, I just think it's good to know that this is not an expansive spa." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8439211391018621, "helpful_class": 0, "review_text": "We only stayed one night, but the impression I have from this brief stay is overwhelmingly positive. They manage to make the place, especially the rooms, feel homey while maintaining that crisp, clean hotel feel. Extra kudos to Dwayne the bellhop, who was not only helpful, but also truly personable." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.24917853231106202, "helpful_class": 0, "review_text": "The location is very convenient. A lot of tourist attractions are within walking distance. There is a grocery store directly across the street and plenty of restaurants nearby also. Parking was 15$ daily, but do some research because to places are cheaper to live but have parking prices that exceeds 40$ a day. Overall, great experience." }, { "user_review_posted": 21, "user_total_helpful_votes": 8, "expertise": 0.0017391487103500002, "user_cities_visited": 112, "review_days": 0.20153340635268302, "helpful_class": 0, "review_text": "Embassy suites has been newly refurbished and it does not disappoint! The room quality is of high standard and is clean and comfortable. The only reason it didn't get a 5 in comfort is because the bed is less comfortable than what I would have expected in such a high quality room- or not room, but suite! We also purchased the premium suite when we checked in, which was worth the money! The room itself is the same, but the other benefits are awesome! Free unlimited internet, keurig coffee machine with refills everyday, upgraded bathroom, free drinks (including alcohol) at happy hour from 530-730 and the BEST part was unlimited snacks and drinks from the vending machines- If u ask me this part was worth the whole upgrade itself!!!The hotel has a wonderful location- shopping for ages, great restaurants, and a safe, upscale feeling in the area. Also a great make your own omelet and good selection for breakfast!Highly recommended!" }, { "user_review_posted": 35, "user_total_helpful_votes": 18, "expertise": 0.0023864693179480004, "user_cities_visited": 23, "review_days": 0.15169769989047002, "helpful_class": 0, "review_text": "I recently had a three-night stay at The Donatello and thought it was a great find - their rate was very affordable compared to the other big hotels in the area.It's a great location - within walking distance to the big department stores and boutique shops, as well as public transportation in Union Square. The rooms are a good size and the kitchenette is handy if you are traveling with children.The staff was very friendly, helpful, and knowledgeable of the neighborhood and public transportation.There were a couple of minor annoyances: after check-in I was introduced to a staff member who asked me to fill out a survey on the spot - which after a long flight was the last thing I wanted to do. We also experienced some street noise but that's to be expected with a big city.If you are traveling with children, the crib they have available is a pack-and-play and they do provide a fitted sheet.Wi-Fi was reliable and free. We very much enjoyed our stay and would definitely recommend to anyone visiting San Francisco." }, { "user_review_posted": 11, "user_total_helpful_votes": 16, "expertise": 0.00695134061569, "user_cities_visited": 452, "review_days": 0.44633077765607804, "helpful_class": 3, "review_text": "The location or the hotel was ideal and I literally could walk to not only area restaurants, but my meetings as well. The room was completely suitable for my needs and the housekeeping staff did well to keep the room spotless. I was on the 26th floor so I was able to get great views of the city. I would definitely stay at this hotel again." }, { "user_review_posted": 32, "user_total_helpful_votes": 7, "expertise": 0.000951671631909, "user_cities_visited": 5, "review_days": 0.336254107338444, "helpful_class": 0, "review_text": "This beautiful w hotel is location right on the water front in Chicago facing Lake Michigan. It's beautiful and the louge area turns into a night club at night. The concierge will gladly drive you in the Acura Mdx vehical to a close by destination if reserved in advance. They will also be more then happy to make you reservations for dinner. Small room but expected size for a large city centre and very well located close walking distances to the navy pier and other attractions. Beautiful luxury lovely hotel. Would definitely return for another stay." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 57, "review_days": 0.172508214676889, "helpful_class": 0, "review_text": "Nice hotel just a walk across the road to the beach with access to both surf and lagoon swimming areas. Hotel itself has a nice spacious pool area overlooking the beach with views to Diamond Head and evening sunsets. Staff were friendly and helpful. Plenty of dining and shopping options - all within a very short walking distance. Rooms were clean and tidy and nicely maintained on a daily basis. We would stay here again." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 91, "review_days": 0.32420591456736003, "helpful_class": 0, "review_text": "Very clean, comfortable and nice stylish hotel.Location is the best of all.All you need is nearby.I had a great view from the balcony. The staff is extremely friendly and professional. Wi-fi included" }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 18, "review_days": 0.15388828039430402, "helpful_class": 0, "review_text": "I usually take photos but I didn't this time around. But this is the best motel I have stayed at in a long time. The location is great only a 5-7 minute walk to fisherman's wharf, Lombard Street is technically 2 streets away but it is them up a steep hill. There is no restaurant on site but there is the best cafe around the corner called Pat's Cafe.This motel is clean and great water pressure in the shower, free wifi and parking is also handy. The staff were great help with any questions or queries we had about San Francisco. Highly recommend this motel which to me has better service and facilities than most hotels do so A+++ in mind" }, { "user_review_posted": 55, "user_total_helpful_votes": 10, "expertise": 0.0007723711795210001, "user_cities_visited": 15, "review_days": 0.605147864184008, "helpful_class": 0, "review_text": "Everything about this hotel is a \"5\" except for a few things. They've gone a little too far in terms of \"environmentally friendly\" to the point that they won't stock rooms with bottled water anymore. Ever enjoyed the sweet taste of non-chilled San Francisco hotel water from the tap? It's nasty. The SF Marriott Marquis needs to bring back the bottled water, but provide recycle containers in the rooms. I'm all about being environmentally friends and recycling, but taking bottled water out of the rooms is just kind of lazy and cost cutting on the part of Marriott.Otherwise, the executive lounge is great with first class food and drink. Lobby is immaculate. Staff is very friendly and helpful. Would absolutely stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.899233296823658, "helpful_class": 0, "review_text": "I work in the city and I had to choose somewhere to stay during pride. We came in late and they offered us a late check out at no charge which was very nice. Annie at the front desk is very nice and sweet, and knows the city well! Go ask her for recommendations along with George. :)" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "We had a fun time, great location, and nice staff. The outdoor area is beautiful and fun. Elevators are not the best, and wish some sort of coffe/ water or other refreshments were available in the lobby. Even holiday Inn express has cookies :)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.397590361445783, "helpful_class": 0, "review_text": "They charge $30/day for wifi in room.It is limited to 2 devices connection and slow. They have another $30/day for high speed wired Internet in room which I did not try as already spent on wifi.In common area they have $8/30min for Internet use." }, { "user_review_posted": 67, "user_total_helpful_votes": 128, "expertise": 0.00916470280178, "user_cities_visited": 67, "review_days": 0.47809419496166405, "helpful_class": 0, "review_text": "We had need of a hotel to stay the night in before a hop to Big Island in the morning. This hotel was great for our needs. Staff was friendly and helpful, and were quick to fix a discrepancy in pricing from my booking with Expedia. I appreciated that immensely.We called from the airport and was picked up by a friendly driver about ten minutes later. The hotel itself was less than five minutes away.It is very close to the highway, but we weren't disturbed by noise. White noise from the central heating vent seemed to cover that up. We had a good nights rest. We were a little disappointed that the pool closed so early (sunset), but we were tired from a long flight anyways, and really just needed to get to bed. The room was very clean and tidy, and public areas were tidy as well. My only suggestion for improvement is to switch to queen beds.I wouldn't recommend this hotel for vacationing folks due to distance to the beach, etc, but it is perfect for an overnight before a flight out in the morning. I would definitely book again for the same purpose." }, { "user_review_posted": 3, "user_total_helpful_votes": 6, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.42113910186199305, "helpful_class": 1, "review_text": "This hotel/condo is located in a really good spot just a couple of blocks away from the beach. Very clean room with microwave and small fridge. The rooms were very clean and modern. Check in was a breeze. There is a Walgreens right on the corner. We would definitely stay here again" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7447973713033951, "helpful_class": 0, "review_text": "First night there and I arrive late I checked in and as I was getting ready to sleep there was a mouse in front of the tv I went to the lobby as as I was going to the elevator there was another mouse on the hall I got to the lobby and they offered to change the room and they gave me a lower category than what I had paid for. I let them know how bad it was and they just said yes they knew and they will look into it another colleague traveling with me also had the same situation just be aware not clean at all" }, { "user_review_posted": 207, "user_total_helpful_votes": 133, "expertise": 0.003008996072047, "user_cities_visited": 93, "review_days": 0.40744797371303304, "helpful_class": 0, "review_text": "This hotel was an early version of the JW sub-brand.....it was supposed to be an upscale business hotel.....over time other brands upped the 'up' in upscale. So despite impeccable maintenance, this is really a good (nothing special) 4 star hotel with comfortable, but pretty standard rooms like you would expect in a regular Marriott.The lobby is cavernous.....Mussolini would probably have felt at home here. The room corridors are long and institutional. The dining facilities (located on a lower level) are pretty typical (again nothing special and little to remind you where you are). Parking in 2017 is $50 per night.The bright spots are: the front desk....very courteous and eager to help; the location....it fronts on Pennsylvania Avenue at 14th; and, the fact that the property remains clean and extremely well maintained. It would be difficult to beat the location...2 blocks to the mall with its monuments and museums; a short walk to the White House; a few blocks to the Metro Center subway station; and, just off the 'downtown, city center' shopping and entertainment area.Suggestion: Rooms on higher floors facing Pennsylvania Avenue. If you are not in one of the suites, the rooms are pretty much interchangeable except for the floor and the direction they face. The Pennsylvania Avenue side is set back from the street and the government buildings across the way...less noise, good natural light and, on the upper floors a dynamite view." }, { "user_review_posted": 13, "user_total_helpful_votes": 23, "expertise": 0.008479107783973, "user_cities_visited": 81, "review_days": 0.6232201533406351, "helpful_class": 1, "review_text": "When I first started my hotel research in Bangkok, and found the Shanghia Mansion, I was in love! I like indigenous properties and this hotel delivers. Being the constant researcher, I looked and looked, but always came back to this venue as my 1st choice. Not been to Thailand before, I had to get a feel for the logistics as hotels relate to sites, markets, and transportation. Ha, I took taxi's everywhere or I walked.Putting it plainly, this hotel simply wow'd me and it was more amazing than in the pics or in videos I saw online. ( I will post my video tour of property on YouTube as I do not see an option here)I was solo traveler in Bangkok in November '17 for my 1st trip to Asia and to celebrate my birthday. This was the hotel I gauged others against. When I arrived and went to check in, I was taken to a lounge chair area adjacent from the reception area where a nice female employee brought me a glass of beverage and a chilled hand towel. I was like...nice!Little did I know that was just the beginning of the Royal Treatment at the hotel! My attendant asked me if I was alone as he checked me in. He returned to my lounge chair and escorted me to my room. I thought this was nice, as I was traveling \"sorta\" light. \u30c4 When we approached the door to the room he informed me that since it was my birthday, they upgraded me! I entered the room and could not believe the splendor of my suite as I adored the two hand carved wooden deep colored double doors.I was speechless! I've traveled a lot over the years and I can honestly say the Shangria Mansion is in a category of its own! The ambience, art, furniture including tub in the room made me feel like I was in another time. It was simply beautiful.The hotel interior center is so open, bright, with the floating lanterns that add a touch of Asia that I found unmatched in the other hotels I had researched online. It was by far so romantic, Indengious and the staff was friendly, helpful to this strange traveler in a foreign land so far from home!If that wasn't enough, 2-3 mins after I was in my room, there was a knock at my door....There was 3 employees with a birthday pastry with lighted candles, singing me \"Happy Birthday\"! In all my travels over my birthday with hubby/family or solo, no hotel has ever did that for me. Such a sweet touch!Once I checked into the suite and settled in I did not leave my room for the whole day once I had checked in, it was so \u2605\u2605\u2605\u2605's. I loved the soaking antique bath tub, and the room/property has so many lil other touches like the fan towels in the bathroom period art, complimentary tolietries with costmetic bag...etcI'm not a foodie, so I typically don't have meals at hotels unless it's included with my room rate, however, for this stay I had to savor a meal there, so I had breakfast, I really enjoyed the calm and comfy atmosphere where I sat in a window and view spotted a Monk across the street. The selection of food was good, get ready for rice dishes at breakfast in Thailand.I must also mention the welcoming, tranquil Koi fish pond as you enter the hotel and its China town location near other businesses as well made it a central location. Even without the upgrade, the hotel was one of the most anticipated and high lights of my visit to Bangkok! Next time in Bangkok, I'm staying there again, this time with hubby. \u2661\u2665\u2661 (Pics attached)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6133625410733841, "helpful_class": 0, "review_text": "Liz who works the front desk was extremely nice to me this morning. I arrived early from the East coast and was in a rush for a business meeting. She let me know check in early with no additional costs. It was very much appreciated. Thanks Liz!" }, { "user_review_posted": 183, "user_total_helpful_votes": 76, "expertise": 0.001905905775539, "user_cities_visited": 74, "review_days": 0.015334063526834002, "helpful_class": 0, "review_text": "We stayed here the weekend of jan 18th and were pleasantly surprised. This is a small boutique hotel with a French flair. Everything was very nice and clean. We had a deluxe room which was very comfortable for my husband and I. The only downside was that there was no view from our room. Breakfast was perfect with bagels and pastries and my husband liked the wine and cheese hour. Oh and they have the best chocolate chip cookies at 8 at night. So fresh and yummy! Staff was friendly. It was my birthday and the staff at check in mentioned that she would be sending to the room champagne and chocolates. However I never received the chocolates. I was a little disappointed since I was looking forward." }, { "user_review_posted": 209, "user_total_helpful_votes": 70, "expertise": 0.0015157058485330002, "user_cities_visited": 167, "review_days": 0.09529025191675701, "helpful_class": 0, "review_text": "This hotel is so convenient if you're in town for a Mariners game ( as I was) and came in by train. It's probably a 10-15 minute leisurely walk from the Amtrak station and maybe a 15 minute walk to Safeco field and even less to Century Link field where the Seahawks play.We were fortunate enough to have a room on the 4th floor with a small balcony that overlooked Yesler, from which you could see through the freeway to Elliot Bay. The room itself was an \"L\" shaped room with no fridge or microwave, but with an armoire for clothes, a decent size bathroom and a king bed. One drawback to the room was the lack of a recycling container. I hate throwing my newspapers ( and other recycling) away and since they tout themselves a \"green\" hotel, that surprised me.The breakfast could have been better. Other than the usual waffles, the only hot item was a packaged Jimmy Dean egg/sausage item that came back and bit me later. The two ladies running it were very friendly and competent however and they get top marks.Checkin was a little problematic as I was using rewards points for one night and there seemed to be confusion as to how to manage it. It got sorted out but it took a few minutes. Checkout, on the other hand,was a breeze.Finally the elevator was a bit of an adventure. It was slow, made some interesting noises and lurched a few times; you never totally relaxed in there.Still, overall it was a good stay, one I would duplicate. By the way, parking is, I think, $20 per day and the lot is about a block away. (Not a worry for me as I came by train, which I recommend if possible.)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "Great location, wonderful service and staff... Dirty Habit restaurant / bar very cool place.. great ambiance.. quite a scene!hotel very clean and contemporary very artistic d\u00e9cor...all in all great experience" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7995618838992331, "helpful_class": 0, "review_text": "This was our second stay at JBH and we will hopefully make it a regular yearly occurrence. The hotel covers all our family wants and needs and all requests form staff members are met with a smile. There isn't much I can fault about the actual hotel itself and any small issues I did have were quickly resolved by their friendly/professional staff. The one issue we had during our stay was the noise from building works during the night but this only went on for the first few nights and the staff did all they could to help reduce the burden i.e move us to a room as far away from the works as possible." }, { "user_review_posted": 3, "user_total_helpful_votes": 10, "expertise": 0.016072676450034, "user_cities_visited": 3, "review_days": 0.21631982475355901, "helpful_class": 2, "review_text": "I stayed at this hotel for 4 days, by myself. First time in Las Vegas, in the city for a wedding. At first i was hesitant about staying here due to the location being off of the main strip. But I ended up loving the experience completely. exceeded my expectations.Staff: the staff were nice, and had great customer service. as soon as i arrived, they changed my room to one of huge, expensive penthouse suites, for no extra charge. my room wasn't ready. I didn't have to ask or complain, they just did it. much appreciated. As i was alone, and curious, they also were very helpful in answering any question. They assisted me in multiple ways during my stayRooms: very very nice. as they told me, the rooms have been recently renovated so they all look very modern, clean, and new. nice designs, and color. tv, comfy bed, bathrooms, all very nice. no complaints there. i experienced both penthouse suites, and the regular rooms, got to judge both levels.Food: they have a hooters there, supposedly biggest in the world. its nice. right beside the pool. also the buffet in the lobby was great for options. there a mcdonalds,and other options for food at the hotel as well.pools: great for a party. there are multiple places in Vegas for a great pool party experience, this one of them. good place to be in the heat.Club: one of the best things about the hotel in my opinion, was the rooftop bar/club called Ghostbar. i recommend anyone staying here to check it out. if for nothing else, go for the view. amazing.location: although the Palms is technically not on the strip, which is where everything this, it doesn't matter. its a 5 minute drive away. there are free shuttles all day everyday that will bring you there, as well as buses and taxis that cost only couple dollars. so you can enjoy all the hype and fun of the vegas strip, without staying in it, when it's time to sleep.Overall, great place, great first experience in Vegas. i'd definitely come back/recommend it." }, { "user_review_posted": 172, "user_total_helpful_votes": 31, "expertise": 0.0007646731278970001, "user_cities_visited": 108, "review_days": 0.374041621029572, "helpful_class": 0, "review_text": "Unfotunately this hotel gets a poor review from me as we found it so noisy. Initially I checked into room 1853 but there was an ice machine in the corridor which was very very noisy. The second night I asked to be moved and was given room 1571. There was no ice machine this time but the noise from outside was really bad.I dont think this hotel has double glazing.Otherwise the hotel is well positioned for SF city and shopps etc, and access by the BART.The hotel is clean and well presented. Staff were friendly." }, { "user_review_posted": 29, "user_total_helpful_votes": 10, "expertise": 0.00156376627972, "user_cities_visited": 13, "review_days": 0.7486308871851041, "helpful_class": 0, "review_text": "Within 5 minutes of walking in I adored this place. The staff on reception were hilarious. They heard it was my birthday recently and they burst in to singing Happy Birthday. They even spoke about star signs and printed some info off about it and popped it under our door. Four of us shared 2 double beds which was fine, apart from 2 of us loud snorers apparently. The room was clean as was the bathroom.The food is gorgeous and all the staff were so friendly and helpful, they even gave us a map showing areas not to wander in to at night. They have locals singing in the evening with free wine. One of the men who was on reception was singing one night, he was fabulous and full of energy. I really think the staff make an extra effort which will stay with me for my lifetime. I will definitely return to this hotel. This is an amazing place to stay" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.699890470974808, "helpful_class": 1, "review_text": "Hotel was in good location rooms small but clean elevators took too long but all together fine. Ask bell hop before you do concierge as they apparently know more .would recommend this hotel to any in Chicago" }, { "user_review_posted": 147, "user_total_helpful_votes": 62, "expertise": 0.0019373080800230002, "user_cities_visited": 99, "review_days": 0.49069003285870705, "helpful_class": 0, "review_text": "The Hotel Carlton has some really good things going for it - pleasant staff who provide efficient service with a smile; wine and music hour in the lobby in the evenings; clean, well-sized rooms; good location; free cold water that can be self-refilled from machines in the common areas; decent free WiFi.However, we could not give it more than three stars because a good night's sleep is an essential part of any hotel stay! The room we had (on the first floor near the stairs) was noisy as most other guests said! We could even hear our neighbouring guests snoring in the next room!! Also, on the weekends, there was music, loud enough to be heard in our room coming from the lobby area up to 4-5am! Literally!We stayed for four nights and did not get a single, decent sleep.Unfortunately, because of this, we would not return or recommend." }, { "user_review_posted": 60, "user_total_helpful_votes": 18, "expertise": 0.0013461326271650002, "user_cities_visited": 37, "review_days": 0.9539978094194961, "helpful_class": 1, "review_text": "This is a really good option if you want to escape the \u201cmadness\u201d of the Vegas strip. A short walk takes you back to the strip about 500 metres away; In fact you can walk through the Bally.It\u2019s much quieter than the enormous resort hotels along Las Vegas BoulevardThe hotel has no casino which we really liked; there is no charge for valet parking (except tipping the guys) and the \u201cresort tax\u201d includes unlimited wine at the bar for an hour or so each evening. At least you get something for paying the tax in this hotel, which you don\u2019t in many of themThe front desk service was very helpful at check in and check outThe rooms are enormous, with a full kitchen, fridge freezer, and seating area.The bathroom has a massive double bath, walk in shower and double sink unitThe nearest casino is Ellis Island which also has some reasonable food options (2 minute walk)I would definitely stay here again" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.531215772179627, "helpful_class": 0, "review_text": "Our 7 night stay with family/kids was comfortable and pleasant. Mainly Thanks to Friendly courteous hotel staff along with Spacious furnished rooms. The Breakfast is great with many options (Indian and Western)The spectacular city and sea view at 35th floor made it memorable (esp at nights).The 2 Room apartment was furnished with all household equipment you need (like washing machine, dryer, dishwasher, electric stove, utensils & cutlery).My Special mention goes for- Adel, Martin, Chef Shane, Ariene, Bimal, Estner, Maizel, Ahmer, Victoria, Rosaiine, Leah and Room servicing team." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.34720700985761205, "helpful_class": 1, "review_text": "Dirty not ever cleaned. Mold In the showers, dishwasher broken along with the TVs and Light switches. Sliding Doors very hard to open, even the main door was a challenge and I am in my thirtys . Way too many other Hotels to choose from than to waste you money on this dump. Hard to get a taxi and far enough off the strip not a place to walk from at night. Tour adventures will not even pick you up from this Hotel had to walk to Ballys for rides." }, { "user_review_posted": 55, "user_total_helpful_votes": 29, "expertise": 0.0024495200264810003, "user_cities_visited": 36, "review_days": 0.7070098576122671, "helpful_class": 0, "review_text": "My trip was for work and a two night stay. The room was small but decorated to fit the boutique motif of the hotel. A comfy bed, modern bathroom facilities, and small cabinet to hang your clothes also contained a room safe large enough to hold a smaller sized laptop. My room was several doors from the elevator but the location was not noisy and foot traffic down the hall was light (and carpeted).The lobby was modern and the front desk personnel very helpful. Several fresh fruits were available for guests to take and bite-sized chocolates were available if you asked.The restaurant connected to the hotel was very busy and very loud both nights. I had a wonderful salad for lunch (more than enough for two people); their iced tea was perfectly brewed. Ask for bread if you order soup or salad. Soft and chewy, a carb lover's paradise.The hotel is a short walk to the Ferry Building and Embarcadero where you can shop or enjoy fresh seafood. I had several meetings in the Financial District and this hotel is the perfect location for those who want to walk the city and not use four wheels.I'll stay at this hotel again as a business and non-business traveler. It is comfortable and while a little higher in price, you can find some good rates on \"those\" travel sites and it's worth it." }, { "user_review_posted": 31, "user_total_helpful_votes": 5, "expertise": 0.000672710382163, "user_cities_visited": 6, "review_days": 0.826944140197152, "helpful_class": 0, "review_text": "The Fairmont Gold Floor staff did a wonderful job of making our milestone anniversary a memorable weekend. All the staff congratulated us and provided little items to commemorate our anniversary. The chocolate covered strawberries in our room were wonderful. Recognition by Fairmont made this a special weekend. Recommend a room overlooking the courtyard which is decorated with lights at night." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 170, "review_days": 0.11719605695509301, "helpful_class": 0, "review_text": "I recently hosted a business meeting at the Ivy. Had folks staying one-tow nights, used a meeting room, had food-beverage -- the works. The whole experience was a dream! James and the staff did a wonderful job on every details, from keeping track of our rooming list to making sure my guests were comfortable. The guest rooms are well-appointed, quiet, with a soothing decor. The meeting room was great, and we even had time on the roof deck. I'll consider this again fro a small meeting and will absolutely stay at the Ivy for personal travel." }, { "user_review_posted": 33, "user_total_helpful_votes": 18, "expertise": 0.002537791018426, "user_cities_visited": 24, "review_days": 0.610076670317634, "helpful_class": 0, "review_text": "Stayed for only one night to take my daughter to Hamilton, but could not have been happier with the experience. We arrived at about 1000 am, due to an early flight. We checked in, really only expecting to drop our bags, but Jason at the front desk had a room ready for us. Room was comfortable. Have to note the double shower head, and the Netflix on the tv. (you have to use your own login, but it's better than watching on a laptop!). We encountered a small problem with a missing package that was supposed to be delivered to the hotel, and the front desk team worked tirelessly to track it down.After a day of sightseeing, we came back and enjoyed the cocktail/snack hour. Drinks were top shelf, and snacks were respectable. Cheese plate, hummus and flatbread, meatballs, artichoke hearts.Doormen were very helpful in finding cabs.The breakfast on each floor was wonderful! I'd never thought about how much of a pain it was to drag down to the lobby to get breakfast for the whole family, to just have to go a few feet was lovely. Again, more choices than I expected. Pastries, cereals, hard boiled eggs, string cheese, yogurt, fruit, juice, coffee. Really nice.Checkout went smoothly and again, front desk people super helpful about mailing some packages for us, and holding our bags while we did a little more sightseeing before we left.All of these things are \"expected\" at a nice hotel, but at the Kinzie, I felt like they were delivered without any eyerolls or condescension. Everyone was friendly and lovely.Two things I might mention for room choice. We were on the second floor, so there was some street noise. I normally travel with earplugs, but had already fallen into bed and was too lazy to get back up to get them, so my fault. Travelling in January, it was COLD, you could feel the cold close to the windows, we had to crank the heat a bit late at night. Minor considerations when everything else was so great." }, { "user_review_posted": 13, "user_total_helpful_votes": 10, "expertise": 0.0036242032269830004, "user_cities_visited": 8, "review_days": 0.40197152245345, "helpful_class": 1, "review_text": "From beginning to end, our stay at Dream was fabulous. We got a suite upgrade at the new building, so we got off on a great start. Comfortable bed, huge bathroom, great wifi. Location was perfect, close to Terminal 21 shopping mall and the BTS. Breakfast buffet was good too.Special, special shoutout to bellboy BOY - on checkout my partner's suitcase had a broken zipper. I was asking receptionist if she had some tape and showed her my suitcase, and immediately Boy came over to ask what was wrong. Without hesitation he disappeared to the back and came out with another suitcase that a guest had left behind for him. Truly truly truly grateful to him! I only wish I had more to tip him with, unfortunately it was our last day in Thailand." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 30, "review_days": 0.8236582694414021, "helpful_class": 0, "review_text": "I love this hotel, if I could bottle the scent of the lobby I would and I would spray it everywhere! It's a charming grand hotel, full of old Hawaii charm. Soothing colors and relaxing, yet elegant decor makes one of the most inviting hotels in Waikiki. The Banyan bar for drinks at sunset, listing to live music, doesn't get much better. I can't wait to come back." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 7, "review_days": 0.436473165388828, "helpful_class": 1, "review_text": "While nicely remodeled this Embassy Suites pales in service to so many alternative nearby properties. It was an unfortunate miss from beginning to end: eKey didn't work, elevators under repair, there is no roomservice at this hotel - not offered, to go orders at the bar took 30mins plus (for both nights that I tried it). The food was good, but at $24 for an entree ($40 with appetizer) I can't understand why it is served in styrofoam-like containers, which really detracted from the dining experience. If you plan only to sleep here and not use the amenities, it is a clean, new, nicely located hotel. While the staff asked for text feedback constantly, that feedback was responded to with excuses and even sarcasm \"I'd like to apologize but the kitchen says they are busy\". As a frequent business traveler to the D.C. area and someone who works in the hospitality industry looking for service and convenience when traveling - I will not be staying here again. I recommend the Capital Hilton." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.602409638554216, "helpful_class": 0, "review_text": "I stay at the Mandarin on a fairly frequent basis, at least several times per year. My profession brings me to DC from time to time, and I always prefer to stay at the Mandarin when I have a choice of hotels. The staff at all levels are excellent, from the welcoming bell staff and front desk people, to the housekeeping and restaurant staff also.Many times I was pleasantly surprised that I was called by name and was made to feel that I was appreciated.They actually had noted an earlier request for an in-room coffee maker, and since I asked for that, everytime I return there, my room is equipped with one. That is above and beyond.Excellent location, excellent staff, excellent accomodations, excellent dining options." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 180, "review_days": 0.706462212486308, "helpful_class": 0, "review_text": "I have stayed at this hotel several times over the last 5-6 years and you can see how it ages but not with a charm though. The price is high for a worn hotel, and the value is questionable, but you get a quiet sleep at a convenient distance from the check-in area." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6358159912376781, "helpful_class": 0, "review_text": "Friendly staff. Quick check in. Close to Union Square, shopping and good restaurants. Good recommendations for transportation and sightseeing. Nice room and furnishings. Great pizza at the Rambler next door. You can buy tickets for tour buses and other attractions at the front desk. I would stay there again." }, { "user_review_posted": 27, "user_total_helpful_votes": 25, "expertise": 0.004384943257281, "user_cities_visited": 12, "review_days": 0.7710843373493971, "helpful_class": 1, "review_text": "great location and a beautiful hotel. Our room was a the rear of the hotel which suited us after a long haul flight. Staff were extremely helpful. We had breakfast included in our stay of 4 nights - great breakfast that set us up for the day" }, { "user_review_posted": 28, "user_total_helpful_votes": 16, "expertise": 0.002663892435491, "user_cities_visited": 15, "review_days": 0.721248630887185, "helpful_class": 0, "review_text": "This hotel is conveniently located just a minute walk away from the Wharf: whilst the location is great for all the activities on Pier 39 and around there, you certainly pay the penalty with noise around the hotel (road) and within the hotel at all hours with poor sound proofing.The room was basic. Reception was helpful and efficient.The self parking at the hotel was extortionate at $53/night." }, { "user_review_posted": 40, "user_total_helpful_votes": 11, "expertise": 0.0012247600132400001, "user_cities_visited": 76, "review_days": 0.37623220153340603, "helpful_class": 0, "review_text": "Close to Walter E Washington Convention Center. Big and comfortable rooms. Rooms are NOT cleaned every day. We had to complain after 3 days to get clean towels. Nice breakfast, but there are no vegetables or fruits available. Not safe to walk alone outside when it is dark." }, { "user_review_posted": 24, "user_total_helpful_votes": 13, "expertise": 0.0025194012284370003, "user_cities_visited": 8, "review_days": 0.0071193866374580006, "helpful_class": 1, "review_text": "My husband and I have stayed at the Jefferson before and were delighted with the whole experience- our room was gorgeous, the special features of this boutique hotel were worth being out of the way and worth the price. This stay, however, our room was so small we couldn't open our large suitcase anywhere but in the bathroom. There was one tiny chair jammed in the corner- you could not unpack, because there was no drawer space. There was no where to relax except on the bed. We could not maneuver in the room with rolling suitcases because there was not enough floor space. I will have a hard time convincing my husband to stay again- and if my experience this time was typical, I would not choose this hotel for a stay longer than one night. The staff is nice, the common areas are great- but the room was really absurdly small, even by city standards. I loved my earlier stay- that room was very comfortable. Maybe my experience was unusual-- but it was most disappointing." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.753012048192771, "helpful_class": 0, "review_text": "We've been staying at Nobu since they opened and wouldn't stay anywhere else. Conveniently located; well appointed, spacious rooms; and, excellent customer service. Thank you Matt, K.J., Ashley, and Guy for standout service. You all went above and beyond to create yet another fantastic trip!" }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 3, "review_days": 0.018619934282584003, "helpful_class": 2, "review_text": "My boyfriend and I stayed here for 9 nights in January. Overall, we had 0 problems with this hotel. We thorougly enjoyed our stay and it is AMAZINGLY close to the beach and shops and food. We were literally in the best location and I would definitely stay here again just for that. The room was nice, clean and the bed was comfy. We didn't use the pool as the beach is literally a 200 metre walk so I can't comment on that. There is a store in the lobby that is really useful for toiletries, souvenirs and snacks.The only thing I would suggest would be to offer free wifi in the rooms as I thought most hotels did this now anyway. But even though there wasn't, it was no big deal as you just went down to the lobby if you wanted to use it.Overall, the stay was great." }, { "user_review_posted": 6, "user_total_helpful_votes": 12, "expertise": 0.009599470374048001, "user_cities_visited": 4, "review_days": 0.384446878422782, "helpful_class": 1, "review_text": "If you want a \"boutique\" hotel, and want to feel special. This is the place!Staff cannot do enough for you. Anything you need is done.This place is located beautifully, away from the noise, but a short walk to the fun.Thank you so much" }, { "user_review_posted": 22, "user_total_helpful_votes": 14, "expertise": 0.0029791459781520003, "user_cities_visited": 14, "review_days": 0.773822562979189, "helpful_class": 1, "review_text": "Just checked out today. The only positive experience we had a this hotel is coz of the doorman, Julio, who was so nice and proactive.Other than that, HORRIBLE EXPERIENCE! The facilities are dated, the service is BAD. The front office people are RUDE, inefficient and unprofessional. We asked for water one night and they said they would send some over but no one came. We called again and they promised the same thing, no one came. In the morning i followed up again and they said they would only give water upon check in. We just moved to a suite, they did not oblige. And they could have just told us that they couldn\u2019t bring us water instead of making us wait and wait.Even upgrading to a suite was a bad experience. Reyna (front office) was very rude. The supervisor, Alina, is not professional in addressing customers. My friend dropped off a package for us. They never gave it to us, even upon check out. DO NOT BOOK HERE. There are better hotels at the same price range." }, { "user_review_posted": 33, "user_total_helpful_votes": 6, "expertise": 0.0007723711795210001, "user_cities_visited": 166, "review_days": 0.7343921139101861, "helpful_class": 0, "review_text": "Rooms need updating, but I know they're getting ready to do that. Amazing location if you are attending something at Moscone Center (we were there for Google Next.) Responsive and attentive staff, great \"Bliss\" bathroom products. Oddly, one night we were there, with 25,000 people in town, their restaurant was closed. Too bad, as I had 20+ people with me, and we were looking to eat there. Overall, great hotel." }, { "user_review_posted": 200, "user_total_helpful_votes": 75, "expertise": 0.0017102504689390002, "user_cities_visited": 92, "review_days": 0.09309967141292401, "helpful_class": 0, "review_text": "the hotel corridor looked a bit drab, but the room itself was very large and smart. We had two large beds, desk, TV, fridge, ironing board and iron, microwave, WC and toilet in one room with washbasin outside. The is a safe in the room.The beds were very comfortable, and the decor good. There are plenty of power outlets and lighting is good.Very annoying was a double air conditioning condensing unit situated outside, one floor below and a few metres along.It was used constantly, and we found the noise from it a nuisance in the day and evening, and very annoying in the otherwise quiet of the night.Hotel well situated for the Space Needle and the shops, food hall and children's playground adjacent to it." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.690032858707557, "helpful_class": 0, "review_text": "The hotel promised me an ocean-front room - upon check in - I received a partial ocean-front room - blocked by the entire second building. The amenities were weak for a $350 a night hotel. The AC didn't work properly and the bartender couldn't mix a proper drink. All in all... lackluster at best." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.002190580503833, "helpful_class": 0, "review_text": "Greatly enjoyed a week-long stay during Christmas. The Christmas decorations in the lobby were beautiful and were a real attraction for the guests. The room was well appointed, clean, quiet and well maintained." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 11, "review_days": 0.6117196056955091, "helpful_class": 0, "review_text": "We've looked at quite a few of the other reviews and concur with most. We're pretty fussy as we run a B and B in Cambria, Ca and an Airbnb as well. We ended up staying here after a bad experience with a condo rental nearby. They took us on short notice.It was a refuge and we were here about two weeks. FYI, book directly with the hotel and avoid the resort fee. Being a boutique hotel you really feel like people care and are not just a bunch of of pr flacks. They know what tourists need, such as beach chairs and fresh towels, and they are always available. Only a few blocks from a stunning beach and near all amenities. The one issue we have is with the breakfast, the eggs are powdered, not real, and the fruit offered is not fresh but frozen. If they would remedy these two things, the place would be hard to beat for value and consistency." }, { "user_review_posted": 308, "user_total_helpful_votes": 189, "expertise": 0.0028688072382210003, "user_cities_visited": 102, "review_days": 0.7683461117196051, "helpful_class": 1, "review_text": "Last minute trip to the city landed us at Le Meridien on a Saturday night. The hotel has been completely renovated since our last stay there. Maybe a bit more modern that I prefer (love historic buildings) ... but saying that ... nearly everything was perfectly delightful. Front desk gave us a splendid king room with amazing view of the bay bridge. Sincerely appreciated this! We slept so well ... was very quiet. Absolutely love the location of this hotel it's walking distance to everything. The only thing we'd suggest ... is please add a keurig machine in the room? Yes, there is a Starbucks across the street but on a peaceful Sunday morning watching news in bed ... don't want to get dressed to collect a coffee and the room service coffee was $11 +++ all the service fees." }, { "user_review_posted": 76, "user_total_helpful_votes": 14, "expertise": 0.000783985783724, "user_cities_visited": 38, "review_days": 0.8608981380065711, "helpful_class": 0, "review_text": "We needed a place to stay in Seattle for one night on the Easter Weekend. The \"creativity\" of the Staypineapple Hotel caught our eye. And we couldn't have made a better decision.The front desk staff were amazing. They accommodated all our questions. They allowed us to use the bikes (even past checkout time). They found ingredient lists (my son has a peanut allergy) - yes, the mini cupcakes are amazing! All throughout our stay, our two teenage boys said \"this is the best hotel ever\" (and we have traveled quite a bit as a family). I personally loved the \"European\" approach to blankets - one per person!In particular I want to commend Lauren (at front desk) for her amazing, above and beyond service. We felt like family!We'll be back. And maybe our next vacation will have to be to a city where there is another Staypineapple Hotel." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.20153340635268302, "helpful_class": 1, "review_text": "My family and I stayed here for a week over Christmas. We did lots of research on hotels in the DC area and were very happy to find this Embassy Suites. This hotel was perfect for our needs, loved everything about it. Edgar at the front desk was wonderful. He made or anniversary and daughters birthday very memorable. Joel at Willies bar was top notch. Breakfast everyday was a major plus and the entire breakfast staff was wonderful in keeping the tables clean to helping out if we needed anything else. My wife and daughter loves the shopping and we all appreciated being close to the metro station. I would recommend this hotel highly, you will not be disappointed." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.487951807228915, "helpful_class": 1, "review_text": "I've stayed at this location once a month for the past five months. Each time, I was provided with outstanding and professional service by Liz. Liz has consistently gone above and beyond the call of duty to ensure my comfort and satisfaction!! She is a gem!" }, { "user_review_posted": 208, "user_total_helpful_votes": 36, "expertise": 0.000729933202624, "user_cities_visited": 280, "review_days": 0.392113910186199, "helpful_class": 0, "review_text": "My son and I have been going to Hawaii for the last few years and we stay at this hotel every time because of the location. We stayed at the 25th floor and we had a excellent view of the beach. The rooms as always are nice and clean and cold of course due to the air conditioner. However, the one new thing they had tis time is that the restaurant down stairs now sells breakfast instead of the complimentary breakfast they used to have for free . We ate breakfast and it was good as well. I would recommend anyone to stay here. nice place over all." }, { "user_review_posted": 39, "user_total_helpful_votes": 39, "expertise": 0.004744565817058, "user_cities_visited": 96, "review_days": 0.016976998904709002, "helpful_class": 2, "review_text": "We stayed here for 8 days. We had a deluxe studio ocean view. We were in Room 1605.This overlooked Fort Derussey Park, the Hilton Hawaiian Village and the ocean. Although you are across from a park the road that runs around the park and across the front of the hotel (directly below your balcony) is a busy one with several bus lines and the trolley. So there is a fair bit of road noise coming from that. The door opening onto the lanai is quite heavy, so they've tried to soundproof the room as best they can. The lanai is a decent size with two chairs and a small table. If you are eating in at all, this will be your dining table as otherwise there's just the coffee table in front of the sofa.The galley kitchen is well stocked. They have plates, cups, glasses, wine glasses, pots and pans, serving bowls, platters, you name it. Lots of cooking utensils and silverware. There is also a tea kettle, a toaster, a rice cooker (I think that's what it was), and a coffee maker. They provide paper towels, and some soap and dish towels if you choose to do your dishes. I did the one night when we reheated our restaurant leftovers, but the breakfast bowls and wine glasses that I left in the sink were always all washed up and put away when we came back to the room. The fridge is a decent size, but beware. The bottom gets very cold. I put a beer bottle down there, and it froze. Didn't realize it would do that since it wasn't a separate compartment. There's a microwave and stove top. Didn't use the stove top, and the microwave didn't work, but when I reported it, they were up in a flash and provided us a counter-top replacement.The bathroom is HUGE with a tub. There was always lots of hot water and the hotel bathroom amenities were top notch. They provide lots of towels and two bathrobes and sets of slippers. There was also a shower cap, sewing kit, toothbrush as well as the usual \"stuff\". The bed was a dream, lovely sheets and pillows. I did find the duvet made me quite warm, so bring light sleepwear.There were plenty of plugs to plug in electronics, and there was a radio that you could put your ipod into and an in-room safe. The couches and chair were comfortable, and the flat screen tv was decent. There is one closet and one set of drawers to put your things in.The staff were all very nice to deal with and always had smiles for you. We used the valet parking which was a bit expensive but very convenient. Whenever we called for our car, it was always there within 5 minutes of us calling. The beach bag with towels, water and fruit was absolutely the best.Some have complained that the hotel isn't right on the beach, but you can literally walk out the door and be at the beach in under one minute. We didn't use the spa, gym or eat at the restaurants, so I can't comment on those. We did go to the pool, and the pool staff was very efficient. The pool itself is small, and it has a hot tub, but it was sufficient for our needs. There were always chairs, and it wasn't always hot enough to go in the pool, so the pool area wasn't very crowded. It can get a bit windy on the pool deck, but down the stairs there is a more wind shielded area with chairs that you can sit at.All in all, this is a very nice place to stay. It has a new, clean feel to it, which is something in Waikiki. This is why I chose to stay here even though it was on the pricier side." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 23, "review_days": 0.7612267250821461, "helpful_class": 1, "review_text": "We stayed at the bamboo for 10 nights. Very nice hotel. No complaints. Nice pool area. Very quaint. Very clean. Centrally located in Waikiki. The bus stop is right across the street. A grocery store is just down the block, which I thought was quite reasonably priced." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.921686746987951, "helpful_class": 2, "review_text": "Our first time in MGM,Stayed at Skyloft 23 in early August of 2019. Where do I begin. First and for most, not the best choice for families. Prostitutes everywhere, my wife and my 15 year old son were shocked. Made a reservation for 2 bedroom suite, specifically asked for a room with a pool table, response was yes sir. Only come to find out that it is not available, or is it. Anyhow, was given a room with a foosball table. After a complaint my family and I waited for hour and twenty minutes and only then got the suite with a pool table. Staff was very welcoming, always smiling. Lets talk about the welcome drink, our butler pouring the welcome drink in to our glasses without even informing us that we are going to be charged for that. Very very deceiving, I didn\u2019t even want the drink but glasses were already full and waiting to be consumed. Staff clearly failed to inform their guests what\u2019s on the house and what\u2019s not. Lets talk about the price and the experience, for that same price if not less I could have gone to Cosmo 3 bedroom wrap around suite Chelsea tower with stunning views of the Bellagio fountain and of course the balcony. Choice#2, Hangover suite at Caesars palace with 3500 sq ft. Choice #3, Well of course The Wynn u can even get the bungalow on a week day, Choice#4, Venetian has numerous suites at that price. You see MGM needs to wake up, the competition is steep with 5 stars for Cosmo, Wynn and Venetian. Just be careful when you book a Skylofts suite, ask for names, ask as many questions as you can think of. Keep in mind you are paying a premium of $1100 to $5000 a night , don\u2019t you think that they need to earn it? We have saying now between us and our friends\u201d The whole M life thing died when Kirk Kerkorian past away\u201d For those who don\u2019t know who he is? Google is your best friend. Thanks for reading this essay, didn\u2019t want to be this long but had to because the level of frustration. Thanks." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.041073384446878004, "helpful_class": 0, "review_text": "Our 'Aha had the pleasure of partnering with the Equus Hotel, Hawaii Polo Club and Hawai Polo Trail Rides as part of our invitation to represent Hawaiian Horseback Riding (pa'u hololio) in the Opening Day Ceremonies at the Mokuleia Polo Field. We had the honor of staying two nights at the Equus and Marina Tower in preparation for our participation in the Event. From the point of arrival meeting the Valet Team, to check in, housekeeping services, engineering and continuing throughout our stay, the staff was warm and welcoming, quick to respond to any inquiries we had, and very much interested in what we were going to doing during our visit. Having one room with a kitchen in the Marina Tower was very helpful in feeding our many volunteers and riders. We received a set of connecting rooms on the ground floor of the Equus which was helpful in getting our team organized without having to jump into any elevators. They accommodated our vehicles in one organized location which allowed us the ability to move freely as we needed to be able to leave the property if need be to gather supplies. The staff in all areas were preshifted about us before we arrived and were well prepared for our visit. All introduced themselves to us as they encountered us individually during our stay. Overall, they seem very happy to work there and it shows in the time they take to write personal welcome notes to all arrivals. We respected the fact that they are also energy efficient and was very impressed by the care they took in ensuring guests were well informed of how those features worked in the room. All in all, we were hosted with an enormous amount of Aloha, freely given by all team members we were fortunate enough to meet. The rooms are neat, clean and very beautifully decorated in the equestrian theme and the warm and welcoming staff made our stay quite comfortable. It was like being with friends and family and we are very much looking forward to visiting them again soon. We look forward to a continued partnership with Equus and our weekend event couldn't have gone any better! Mahalo Team Equus for a Fabulous Stay! The spirit of Ho'okipa (Hospitality) is alive and well and may it continue to be with you with other guests that you host in the future! Love and Aloha, the Riding Society of 'Aha Pulma Pa'u Hololio" }, { "user_review_posted": 29, "user_total_helpful_votes": 27, "expertise": 0.004409744813128, "user_cities_visited": 14, "review_days": 0.18017524644030602, "helpful_class": 0, "review_text": "We stayed in this hotel on an California fly drive holiday. We wanted a central location and could have asked for no better place. The staff were friendly and helpful. Rooms not over sized and no air conditioning was the only down side. Though free beverages and cookies make up for a lot! The trolly cars ran directly outside so catching them was simple though at peak times the wait was quite long but fun. It's a few months since we came home but cannot wait to go back to the Chancellor Hotel. Lovely quaint charm." }, { "user_review_posted": 13, "user_total_helpful_votes": 1, "expertise": 0.000263115456759, "user_cities_visited": 118, "review_days": 0.39375684556407403, "helpful_class": 0, "review_text": "i stayed in a deluxe room on for 6 nights in January 2016> they offered me 2nights completely free if I stayed for& paid 4 nights. I am regular at shangri la hotels .Kualalumpur,Singapore,Thailand I have stayed and enjoyed.SLa dubai offered free access to club lounge which served drinks all day long(almost ) with choice from champagne to what not. Snacks in abundance ,Staff very very friendly. Awesome breakfast spread. Room view includes Burj khalifa. THe flyovers below are a site to watch ,24 hour movement of vehicles.Very central with phenomenal aura of Shangri la brand." }, { "user_review_posted": 109, "user_total_helpful_votes": 28, "expertise": 0.0011367927059, "user_cities_visited": 34, "review_days": 0.573384446878422, "helpful_class": 0, "review_text": "I stayed at the Marriott Marquis last week in connection with the California Life Sciences Association meeting. It was incredibly busy, but the front desk was very efficient on check in. I was able to extend the checkout time by paying a bit more for the time, which was fair and very helpful given the Pantheon dinner in the evening. The room was clean and comfortable and set up well for a business traveler. The buffet for the morning meeting was well done. I thought that the dinner menu for the Pantheon event was o.k. Checkout was very smooth." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.037787513691128004, "helpful_class": 1, "review_text": "My wife and I have stayed at the Marriott Stanton South Beach several times over the years and our stays have always been perfect from the moment we pulled up to valet to leaving the property. The staff goes out of their way to make your stay perfect. Stephanie at the front desk was very nice and gave us an ocean front room which was completly renovated. The veiws from the balcony are amazing! The housekeeping lady that cleaned our room could of been more pleasant. She was proud of working for the hotel for 10 years, you could tell she loved her job. The food at the concierge lounge was great along with an outdoor/rooftop area. The location was perfect and walking distance to many great restaurants. Hotel is on the beach. The restaurant is a bid dated which soon will be renovated. A few times over the last 15 years we've stayed at other hotels in the area but they didn't compare with the overall satifaction we receive from the Marriott South Beach." }, { "user_review_posted": 42, "user_total_helpful_votes": 21, "expertise": 0.002317113538563, "user_cities_visited": 71, "review_days": 0.56078860898138, "helpful_class": 0, "review_text": "I am an owner at Tahiti Village and have owned with them since 2007. I have only came to stay here twice before. I haven\u2019t been taking advantage of coming here every year. I usually exchange it and go elsewhere. I decided this year that I will come every year going forward. It is such a beautiful place and a whole lot of fun." }, { "user_review_posted": 55, "user_total_helpful_votes": 29, "expertise": 0.0024495200264810003, "user_cities_visited": 34, "review_days": 0.174698795180722, "helpful_class": 1, "review_text": "What an experience we stayed on the 22nd floor facing north, the view was so spectacular we never closed the curtains at night. From the time we checked in to departure the experience was sumptuous. Issued a glass of wine during check-in and the bellhop filled the ice bucket and showed us how to work the appliances in the room, have not has service like this in the United States in a long time. If they offer an upgrade - take it! The gym was awesome, large with plenty of machines and ample space for yoga, core exercises and stretching. The gym also features a full locker room with steam room, dry sauna, and programmable locks on the lockers. Unfortunately the pool area is undergoing construction- but I'm certain it will be great." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 7, "review_days": 0.10405257393209201, "helpful_class": 0, "review_text": "The staff was exemplary from check in till check out. The location can't be beat for shopping, restaurants, public transport, theatre or cultural activities. Quiet and clean. Hampton quality and customer satisfaction is very much the norm at this hotel. I would recommend it for business as well as family travel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7311062431544361, "helpful_class": 0, "review_text": "The hotel was fabulous, honey! I loved everything about my room and the soaps smell great. Pillows were on fluffy!!!! Clean and completely lovely! I've visited this location multiples times and had exceptional service!!!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 5, "review_days": 0.7185104052573931, "helpful_class": 0, "review_text": "Located in the heart of the Capitol, close to everything! Walking distance to Union Station! The hotel is undergoing renovations, but everything still looked nice. The king suite room was spacious and easily fit my family with kids. There were 2 mini fridges, but no microwave. Staff was friendly and helpful. I would stay here again." }, { "user_review_posted": 111, "user_total_helpful_votes": 26, "expertise": 0.001026846111255, "user_cities_visited": 723, "review_days": 0.8263964950711931, "helpful_class": 0, "review_text": "This review is for staying in the Malani Towers as an SPG Elite Member. We\u2019re a family of three in room 1101 on 11th floor. Booked just the basic garden room in the historic building and upgraded to this room even though hotel was 95% occupied.The service of employees is what really sets the hotel apart from all others. It\u2019s an honor for the locals to work at such a revered place. Tried to tip for gratuity at breakfast and was denied.If staying in the towers try and stay above floor 6 of the 16 floors for the best views. All Malaini rooms include a great mimosa buffet from 6:30 to 9 and Happy Hour from 5 to 7:30. Plus as Platinum Elite you also get the main full buffet in the main restaurant for free that goes to 11am for free. So in effect all your food and drink could be included for a $300 basic room!We will definitely be back. Only negative is the small gym." }, { "user_review_posted": 58, "user_total_helpful_votes": 32, "expertise": 0.0025682292915110002, "user_cities_visited": 17, "review_days": 0.508762322015334, "helpful_class": 1, "review_text": "My last stay at Evergreen place was the 11th one. You can easely understand that if I don't change, it is due to the quality of this hotel.Excellent accomodation, large rooms, wonderful bedding, wide choice for breakfast and outstanding friendly staff. What else?The location, at only 5 minutes walk to the skytrain, but not direcltly on the main road provides you a quite environment in the heart of Bangkok.Obviously and sincerely, I highly recommend this hotel for any kind of travellers." }, { "user_review_posted": 122, "user_total_helpful_votes": 44, "expertise": 0.0016406104445560001, "user_cities_visited": 377, "review_days": 0.14950711938663702, "helpful_class": 0, "review_text": "Overall, the room was nothing special, small, with a lot of street noise. We brought a portable speaker and played some white noise to drown out the traffic. The pillows are hard, but we brought out own do we still got a good night's sleep. The water pressure on the shower was also weak, but overall, the room was ok. The fridge worked fine and the room was a large enough so you didn't feel like you were in a closet. Although there is no free breakfast, the largest McDonald's in the US is across the street, and there are a number of other places to eat lunch and dinner also nearby. Overall, though, it was the location that makes this a good place for the price. The Magnificent Mile, the River Walk, the Navy Pier, and many other downtown attractions are within walking distance (make sure you bring comfortable walking shoes). The free parking was also an added benefit (keep in mind that spots are limited, and if no spot is available, you will have to find some place else to park, which can be expensive). We are also pleasantly surprised to find out that the sightseeing buses (Chicago double decker and trolley) stop about a block away. The 48 hour on/off for the tour bus made the location great." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7343921139101861, "helpful_class": 0, "review_text": "All encountered staff were very outgoing and personable. Room was well appointed and comfortable without excess. Unfair to judge restaurant as it was being refurbished/refreshed during my stay. Convenient location between Union Station and the National Mall and a short metro ride from Reagan National Airport." }, { "user_review_posted": 97, "user_total_helpful_votes": 28, "expertise": 0.0012910770084770002, "user_cities_visited": 26, "review_days": 0.9397590361445781, "helpful_class": 0, "review_text": "I loved the location just up from union square. Gives you a landmark so you dont get lost. Rooms were lovely. No tea or coffee making facilities and no cutlery. Remember San Francisco is hilly if you decide to walk to Fisherman's wharf." }, { "user_review_posted": 8, "user_total_helpful_votes": 15, "expertise": 0.008992607304424001, "user_cities_visited": 7, "review_days": 0.713033953997809, "helpful_class": 0, "review_text": "Before we arrived, the Concierge team worked with us and secured transportation, tickets, restaurant reservations. This made us feel like we already had friends in New York! The way people treat children is a great indicator of their true values ... and they treated our eight year old granddaughter with respect and made her feel so special. Being so close to Central Park allowed us to do some great sight seeing on our own!" }, { "user_review_posted": 59, "user_total_helpful_votes": 48, "expertise": 0.0038394141199920005, "user_cities_visited": 221, "review_days": 0.014238773274917, "helpful_class": 1, "review_text": "We've stayed at this hotel a few times over the years & have always found it to be of a high standard & a good experience. Recently, while in Bangkok, we decided to meet a few friends for drinks in the lobby bar & dinner in one of the restaurants at Centara Grand as one of our group was staying in the hotel. While this hotel has benefitted from remodeling of the lobby & ground floor some the rooms are in need of renovation & updating. I asked in the lobby bar for the Wifi password & was directed to reception. I asked at reception, I was kept waiting for quite a time while numerous phone calls were made, only to be informed that if I wanted to use the hotels Wifi that I would have to pay in the region of \u00a38 sterling for an hours Wifi use. I was shocked at this, given the large bar & restaurant bill that our group had began to run up. Even modest hotels & restaurants everywhere provide free Wifi these days ! Sadly some hotels change, some go up, some go down. I found the service at reception lacking for a supposed 5 star hotel. Don't be mislead by this hotels glamorous lobby & reception, it's all top show. You just lost international customers Centara Grand, we won't be staying or visiting In the future." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.63143483023001, "helpful_class": 0, "review_text": "Good service everything it nice the room it clean, service breakfast every morning.Love Wilson Jenny. Sala Ethan the are the best, funny, nice will we come back again next year hope to see you guy again." }, { "user_review_posted": 125, "user_total_helpful_votes": 23, "expertise": 0.000782963698554, "user_cities_visited": 193, "review_days": 0.5153340635268341, "helpful_class": 0, "review_text": "We stayed 2 nights at this hotel while in Bangkok. Staff is very nice and friendly, breakfast is great and rooms are very nice and spacious. There is a skytrain station next to the hotel which makes acces to the city easy. You can also reach bkk airport very fast by taxi." }, { "user_review_posted": 451, "user_total_helpful_votes": 128, "expertise": 0.001267549914823, "user_cities_visited": 312, "review_days": 0.66867469879518, "helpful_class": 0, "review_text": "First thing that hits you is that this hotel puts the emphasis on cleanliness.From the indoor parking to the room very clean. Rooms are not modern but very comfortable. Front desk staff very knowledgable give great directions and good advice all in a quick and polite manner. Hotel is in a Art Deco kind of section not far from downtown and seriously found the neighbourhood better than downtown...which is full of homeless people.unfortunate but true." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.002738225629791, "helpful_class": 1, "review_text": "When I arrived to my room I noticed that the room was big but very dirty. A lot of stains in the carpet and the toilet.. eh.. let's say, I didn't want to go to shower. But I had to, and it was a mistake because the hot water stopped almost instantly. Well. I ordered food from room service. They forgot the drinks and the food was bad, couldn't eat it, even the club sandwich. In the morning I found out that the breakfast has options but almost everything is bad and very poor quality. Left the hotel same day and found a better hotel. Finally, when checking out, the bill was not right and they couldn't find the receipts in a reasonable time. Paid the room bill which was almost twice as high as expected and left the hotel. Avoid this hotel!" }, { "user_review_posted": 65, "user_total_helpful_votes": 15, "expertise": 0.0010100238501430001, "user_cities_visited": 29, "review_days": 0.666484118291347, "helpful_class": 1, "review_text": "We stayed here for next to nothing. Great prices to start with, mid-week rates, add a AAA discount on top and no resort fees! Knowing how much you will save, just keep in mind that you are not staying at a 4 star on-the-strip swanky hotel. Then you'll be fine.Our room was clean and looked out (kind of) onto the Fremont Street Experience. It was kind of a peek-a-boo view as the overhead lights for the shows blocked some of our window. The location is perfect to be right in the middle of all the craziness that is downtown Vegas. Great bands at night and crazy stuff you can't even believe you're seeing pretty much anytime! Friendly staff and good food.Location was convenient to walk down Fremont Street and visit the other hotels, stores and attractions.Noise can be a factor as we were overlooking Fremont Street. They have a light/music show each night I think at 10pm. Depending on how early you head to bed this could be an issue for you.Our beds were not very comfortable, but after all the walking we did we were tired enough to sleep and make the best of it." }, { "user_review_posted": 33, "user_total_helpful_votes": 5, "expertise": 0.000625252859612, "user_cities_visited": 34, "review_days": 0.348302300109529, "helpful_class": 1, "review_text": "Staff friendly, rooms clean, decent views on 15th floor and up. Exercise room and pool on 35th floor has amazing views of city. Location great for city sightseeing on foot. Only concern, Seattle's homeless live on the sidewalks and one gained entrance into bar and begged for money... Uncomfortable and sad. Where are outreach organizations for this problem???" }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "I stayed as part of a convention at convention rates assuming it was better than the rack rates. The staff is super friendly especially in the little cafe. It\u2019s a really clean and modern hotel. I\u2019d recommend staying here." }, { "user_review_posted": 66, "user_total_helpful_votes": 75, "expertise": 0.005406598256647001, "user_cities_visited": 123, "review_days": 0.11117196056955, "helpful_class": 0, "review_text": "We spent 6 days in this hotel earlier this month.I booked this hotel due to the pool and the excellent reviews given by previous guests.The hotel is in a good location close to restaurants and shops and also quite close to Fishermans Wharf.We booked the junior suite as we are a family of 5 and need the extra space. The room itself is OK but it was way too small for us and our 5 suitcases. The portable bed blocked the closet and made it impossible for us to use so our room became a horrible mess! I felt extremely bad for the cleaning staff. They did a great job by the way!!The courtyard was very nice with the small pool, palm trees and hammocks, even though it was a bit too cold to really enjoy it!Reception staff is nice and helpful and breakfast adequate.The hotel is nice but I expected a bit more for the price we paid!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 1, "review_days": 0.46056955093099605, "helpful_class": 0, "review_text": "Yes they did it again, as usual, the Horizon club has demonstrated again that they are a solid team of professionals, worthy of the trust I have always put in them. Fahad the Hotel manager never falls short of providing the best of service at all times, supported by Archena Nair from Horizon club and her lovely new manager, you guys make me want to always come back the Sh Zaid Shangrila property, keep it up!!!Regards, Haitham" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7946330777656071, "helpful_class": 0, "review_text": "Terrible service, completely ignored during our entire stay. Not what is usually expected by my wife and I when we stay at the Four Seasons. I would suggest another hotel chain if you\u2019re looking for attention and excellent service." }, { "user_review_posted": 33, "user_total_helpful_votes": 18, "expertise": 0.002537791018426, "user_cities_visited": 10, "review_days": 0.25958378970427104, "helpful_class": 1, "review_text": "Had wonderful time. Arrived early to the hotel they gave me room only one hour later. Room was upgrade room was big and clean. Only real downside bed was too firm for me. Wish they had sleep number so I can change settings. Hotel staff was great and friendly. Hotel it self was well keep and beautiful. Pool was small. Overall excellent place to stay." }, { "user_review_posted": 2201, "user_total_helpful_votes": 269, "expertise": 0.00048301397512000006, "user_cities_visited": 523, "review_days": 0.74644030668127, "helpful_class": 1, "review_text": "The wife and I were in Vegas for a few days and was staying just off the Las Vegas Strip. We wanted to go over to the \"Old Vegas\" so we grabbed an UBER and headed to Freemont Street. Hit a number of locations and El Cortez was one of them. This location is certainly showing its age and is a bit dated. Maybe going back to the \"Old Vegas\" days! Interesting place, on to our next stop and experience!" }, { "user_review_posted": 23, "user_total_helpful_votes": 4, "expertise": 0.000733992487371, "user_cities_visited": 128, "review_days": 0.58105147864184, "helpful_class": 0, "review_text": "We were there for a single night, however we were made to feel like valued guests from the moment we arrived at the property.The entrance and lobby are spectacular, with some massive Koi swimming under a feature bridge and a water feature the full height of the wall. We also had a drink in the lobby bar in the evening, and there was a good atmosphere with a jazz band playing.The room itself was intriguing, decorated in traditional Chinese style. It was let down slightly by the smell of poorly maintained air con, but that's an odour you have to get used to in Bangkok! It was very clean, but possibly a little tired in the decoration department (particularly in the bathroom). The massive bed was two queens pushed together, but it made an impressive impact and there was no gap in the middle to slip down! There was a varied selection for breakfast and it was well cooked and tasty. All in all a very good experience." }, { "user_review_posted": 18, "user_total_helpful_votes": 13, "expertise": 0.0033959812178940003, "user_cities_visited": 20, "review_days": 0.030668127053669003, "helpful_class": 0, "review_text": "If you ever visit San Francisco staying at the White Swan Inn will bring you close to Union Square and all the city has to offer. The 5 pm cocktail hour brings all guests together and exchanging daily adventures in town just makes the city better. The daily changing array of lobby cookies make the Inn stand out. If you can spring it in the right season a room with a fireplace makes the stay even more romantic" }, { "user_review_posted": 15, "user_total_helpful_votes": 3, "expertise": 0.000860642171466, "user_cities_visited": 13, "review_days": 0.895399780941949, "helpful_class": 0, "review_text": "I stayed here whilst attending a large international conference. I found the check-in staff slightly indifferent and uninterested in the fact that there was an error in my booking suggesting that I would need to sort it out myself. The room itself was clean but in need of some maintenance. As other reviewers have noted, the noise from adjoining rooms was an issue.The AV facilities during the conference were plentiful and embarrassing.For NZ guests note that the hotel does not exchange NZ dollars, I was directed to Travelex, a metro ride away at Union Station.The most helpful and friendly staff were the two guys who changed the batteries in my TV remote control.All in all, pretty average with room for improvement." }, { "user_review_posted": 179, "user_total_helpful_votes": 85, "expertise": 0.002195062865342, "user_cities_visited": 68, "review_days": 0.7694414019715221, "helpful_class": 1, "review_text": "A landmark hotel with a history of surviving the San Francisco earthquake and subsequent fires. We travelled with a group and we discussed our accommodations. It was very surprising how different the rooms can be, even paying the same price. The size of the rooms, the view or lack of, just so diverse. Food was delicious and nicely served, but as you'd expect the prices are very high. The Fairmont sits \"high on a hill\" which is great, but if you take a walk in any direction it is down a steep hill. That return trip can be tiring!! The two trolly lines cross outside the back entrance of the hotel, so its easy boarding and hopping off, if that's the way you choose to travel." }, { "user_review_posted": 94, "user_total_helpful_votes": 16, "expertise": 0.000716027993173, "user_cities_visited": 359, "review_days": 0.400876232201533, "helpful_class": 1, "review_text": "Two experienced travelers in their 30's and a founder of a well-known pizza chain both endorsed this place (over Irish Coffee at the Buena Vista) were happily raving about their hotel. While we were already well-ensconced at a Union Square hotel, I'm glad I paid attention, because we needed to extend a night and they couldn't accommodate us. So we're happy we moved; while there was a lot comparable in quality and few minuses, I liked the less harried pace. The hotel serves a wide range of ages of tourists (and groups), and may not be in the swankiest neighborhood, but there's more breathing space than what a Union Square hotel has. Walls were a bit thin, but this is a cheery place, with great service and with some rooms with walk in closets half the size of some midtown NYC and Tokyo hotels." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.7458926615553121, "helpful_class": 2, "review_text": "I have come to NYC every year for the last 5 years. Each time I stay in a different hotel to further enhance my experience. Each hotel has been delightful, clean, spacious, and modern until the Shocard.This hotel is shabby at best, and at worst frightening. The staff were friendly and courteous, no problems at all with them... truly wonderful people. The rooms however were another story.I travel with my friend. The first room they put us in had a glass bathroom door that opened right at the foot of the bed (yes, the room was that small). We had to hang towels on the door and over the glass shower in order to have a modicum of privacy. We had to use the toilet with the lights off in order to not be seen. It was very uncomfortable. Not to mention that the bed was pressed up against the wall on one side so you had to crawl in from the foot of the bed.When I complained they moved us to a room that was more appropriately laid out. There were no bathroom counters at all, and the rooms were so small that you could hardly walk around the end of the bed. Considering that this hotel was just as expensive as all the other beautiful places that I've stayed in NYC I have to say that I am extremely disappointed." }, { "user_review_posted": 418, "user_total_helpful_votes": 121, "expertise": 0.00129502836867, "user_cities_visited": 103, "review_days": 0.12267250821467601, "helpful_class": 0, "review_text": "This is a great location and walking distance for most attractions. The staff was efficient, but not overly friendly. The room were large, the layout is a little strange almost like there was too much furniture. The bed was super comfortable. They are doing upgrades in the lobby and on most floors, which was pretty noisy during the day. Overall a nice hotel." }, { "user_review_posted": 9, "user_total_helpful_votes": 11, "expertise": 0.0058234334963890005, "user_cities_visited": 10, "review_days": 0.6582694414019711, "helpful_class": 0, "review_text": "This was our first visit to Chicago and we couldn\u2019t have chosen a better location, which for us was the main selling point of this hotel. As the name suggests it\u2019s opposite the river (where you can get boat trips), just around the corner from the Magnificent Mile and The Loop, a short walk from Millenium Park, and there are views of the Wrigley building and the Chicago Tribune Tower from the front of the hotel. The staff members are friendly, polite and helpful, the coffee and snacks available (free of charge) are a bonus, however the Club class rooms are very small and nothing special so it would definitely be worth upgrading - depending on the cost of course! Would definitely stay here again." }, { "user_review_posted": 671, "user_total_helpful_votes": 358, "expertise": 0.0024799084007570004, "user_cities_visited": 510, "review_days": 0.180722891566265, "helpful_class": 1, "review_text": "My title just about sums up my review. The location is one of the best in SF where you won't run into as many homeless people and the area is much cleaner than other areas in SF.The service was impeccable at the Omni. Our room was spacious and clean. We also got a great rate since our stay was during the holidays.The location is close to many great restaurants, shopping, China Town, Little Italy, and the trolley. We will definitely return." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.48576122672508204, "helpful_class": 1, "review_text": "Room was very nice. There is a roof deck that's beautiful and nicely furnished. There's a tiny courtyard with hanging baskets of flowers and bicycles to use. No coffee in lobby and not really a lobby to speak of . Very nicely decorated, didn't feel like your normal hotel decor." }, { "user_review_posted": 11, "user_total_helpful_votes": 2, "expertise": 0.0007723711795210001, "user_cities_visited": 10, "review_days": 0.5755750273822561, "helpful_class": 0, "review_text": "This is a very nice hotel. Unfortunately, they have a vey shady business practice that causedmy poor rating. When checking in to the hotel where my business meeting was being held, I was give an envelope with the organizer\u2019s name that contained two cards titled Full American Breakfast with the organization\u2019s name. I, and others assumed this was a voucher. Used it the first day. The full American breakfast was good and listed at $12 on the menu with $4 for coffee. When I checked out, the breakfast had been charged to my room at $25. Hotel response - the card did not say \u201ccomplimentary\u201d so I should have expected to pay.Watch out for this deceptive practice" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.904162102957283, "helpful_class": 0, "review_text": "I spent 4 nights here on business and everything was excellent. Room was comfortable, clean and quiet. Staffs were professional and friendly. Best of all, the location was just perfect and very close to BTS station which is convenient to get to city center." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7683461117196051, "helpful_class": 0, "review_text": "Ashanti was very helpful, he made our stay fantastic. He gave us some suggestions for restaurant and clubs near by. He also helped us get towels. His overall customer service was excellent. He\u2019s a very nice guy." }, { "user_review_posted": 50, "user_total_helpful_votes": 12, "expertise": 0.0010548383537460002, "user_cities_visited": 19, "review_days": 0.358159912376779, "helpful_class": 0, "review_text": "We booked five nights at this hotel to celebrate our wedding anniversary. First time in DC, and if we return we would choose the same hotel. We arrived prior to check in so stored our bags and walked the two short blocks to Air & Space Museum. When we returned that evening we were surprised to find that they had upgraded our King Room to a Suite. Very spacious, large living room, dining area, comfortable king bed. Room included fridge and microwave, and a safe. The hotel has two restaurants, we ate in one and had exceptional service. Starbucks right off the lobby, McDonalds and CVS within a block - convenient for grabbing a quick breakfast sandwich or snacks for the room. Always a cab sitting right out the front door to whisk you away to restaurant or airport. Metro station within two blocks - took that to Mt Vernon. The National Mall is just three blocks away, so this hotel is in a great location. We did notice the train noise a little bit, but we were so exhausted from walking DC all day that we did not lose sleep. Also, wish that the pool was indoor so we could have enjoyed a swim. Can't wait to visit DC again and HI Capitol." }, { "user_review_posted": 232, "user_total_helpful_votes": 104, "expertise": 0.002065997785615, "user_cities_visited": 101, "review_days": 0.115553121577217, "helpful_class": 0, "review_text": "My husband and I stayed at Swann House on the 4th of July. It is a wonderful alternative among the many lodgings in DC; very convenient and just a few leisurely blocks to walk from Metro. This was our second stay this year, and we enjoyed this visit even more than the first. The first time, we stayed in the Parisian Suite, located on the lower level, it has a private entrance (a few steps down), but you have to go outside to get to the room. The bathroom there was lovely, but the lighting was a bit dim. The second time, we stayed in a lovely, bright room on the second floor, on the back of the house, overlooking the pool. We had a small balcony to sit outside.Eduardo was very attentive at check-in time, and the breakfast service was much friendlier and efficient than our first visit. They serve one hot dish (a quiche the first time, and blueberry French toast this time). We enjoyed the afternoon refreshments and sherry they put out. We were able to walk down to see the fireworks by the White House. There are many good restaurants to choose from.I recommend this place -- it has a lovely ambience and is in a great location to relax and enjoy all that DC has to offer." }, { "user_review_posted": 48, "user_total_helpful_votes": 37, "expertise": 0.0036319835227480004, "user_cities_visited": 54, "review_days": 0.41675794085432605, "helpful_class": 0, "review_text": "I stayed here the end of December 2016. I booked the room on a deal website. Its' ratings were 4.5 stars, however the room condition did not indicate such a status. There was paint chipped of the door from in the bathroom, the room was very small and the worst issue was that the sink would not drain. After several hours of the maintenance man trying to fix it, we were informed he could not fix it. The smell was horrendous and black raw sewage backed up in our tub!! The hotel would not refund the money, however they did waive the resort fee and parking fees for us. They should have given us the stay completely free for all that we had to go through. This took place at 1:30 am. Our sleep was deprived and we were sickened by the horrific smell and sights we saw. Sorely disappointed that they were not willing to refund me all my money. I'm telling you, it was a terrible experience. The worst I've ever had. The lobby was cool and the decor trendy, but I'd have rather stayed at a 3 star and had a clean and calm and peaceful night." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8608981380065711, "helpful_class": 0, "review_text": "they nailed it! everything was spot on. From the moment we checked in to the room, everything was perfect! perfect weekend! we were very comfortable here.The only thing I would change is the 6am trash service outside in the alley but not much you can do about the city of chicago" }, { "user_review_posted": 56, "user_total_helpful_votes": 23, "expertise": 0.0018836399174030002, "user_cities_visited": 24, "review_days": 0.187842278203723, "helpful_class": 0, "review_text": "We had five fantastic nights in Vegas in suite 1166 (Derby Tower). Huge one bedroom apartment with full kitchen including dishwasher, we had a walk in closet and king size bed. However the bathroom was tiny in comparison. The shower was The Bomb!! It had safety rails, lots of hot water and great water pressure. The living area was spacious and had a full size couch and coffee tables. There were TVs in the living area and bedroom. Wifi was patchy sometimes and yes, the view was a concrete wall.The mini mart was great and we bought supplies to make breakfasts and saved heaps. The guest laundry was $1.75 wash and $1 dry (more than half the price we paid in LA!). The only complaint was being in Derby Tower it was a five to ten minute walk to the front desk and mini mart area from our room. With luggage this was a real pain. Luckily we discovered the taxi stand at the Cosmopolitan was just a few feet up the driveway. We would recommend the Jockey Club to anyone wanting a great deal." }, { "user_review_posted": 66, "user_total_helpful_votes": 44, "expertise": 0.003126264298061, "user_cities_visited": 11, "review_days": 0.5465498357064621, "helpful_class": 0, "review_text": "I stayed at the Dream Hotel for 11 days, and really enjoyed it. The best part was the friendly staff, and the morning breakfast. My room was extremely clean, and very comfortable. The bed was one of the most comfortable I ever had. You can't go wrong here folks. A bit down the soi, but easy walk. There is a hotel shuttle, but really not needed unless you have a disability. I would definitely stay here again, and I have already recommended it to others." }, { "user_review_posted": 46, "user_total_helpful_votes": 60, "expertise": 0.006222145464837001, "user_cities_visited": 32, "review_days": 0.647864184008762, "helpful_class": 0, "review_text": "Staff friendly, located at edge of busy strip, beach across the road, plenty to see and do. Hotel was good, a bit dated, rooms a bit tight for space but did the jo fine. Has a small pool. Best thing for me was location. Would go back of I could afford another holiday in Hawai'i which is in many shops and bars an expensive rip off and overpriced compared to majority of other places I've visited. Streets have lots of beggars, tramps and vagrants which I did not expect but they are mostly hassle free." }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.471522453450164, "helpful_class": 2, "review_text": "Hotels like this that try to milk you for every penny in the world while you're there doesn't make any sense to me. they have a resort fee which is very high. they offer nothing in return for the resort fee. but then they also charge you $32 for parking. insane. stay here only if you like being hustled." }, { "user_review_posted": 116, "user_total_helpful_votes": 82, "expertise": 0.0033215765503540003, "user_cities_visited": 43, "review_days": 0.228915662650602, "helpful_class": 2, "review_text": "The room was quite nice with a good view. The views west have nice sunset views but no view of the city or bay. As with many Marriott hotels the comforters are down and you may either love it or hate it.The bed was comfortable and the wifi worked well but the room is a bit tight if there are two of you that need to work. There is only one place to sit and work on a computer.The bathroom was clean but seemed dated. The water pressure was good and the towels were newer and soft.The lobby is noisy and has the Las Vegas feel of a big hotel. I wouldn't want to be there long other than to get to the elevators and go to the room.If you stay at this hotel, try to get access to the concierge lounge on the 2nd floor. The food was quite good (although the scrambled eggs were cold on of those days), the fruit was great, the assortment was way above average. And, they have quite good food for dinner and snacks at other times.Check in and Check out went smoothly.I'd recommend this hotel for a stay in SF." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.431544359255202, "helpful_class": 1, "review_text": "I keep coming back to Casino Royale. I don't think one can find a better value on the strip. Close to inexpensive restaurants and a Walgreens yet right there in the heart of it all. Everything included in price, no surprises. On top of that a quiet room." }, { "user_review_posted": 27, "user_total_helpful_votes": 30, "expertise": 0.005283999656723001, "user_cities_visited": 9, "review_days": 0.409090909090909, "helpful_class": 0, "review_text": "Stayed here for 4 nights 3rd time stayed here will not be the last. Once checked in we were shown to or room. Excellent condition and very good views.the breakfasts were excellent the products 1st class. egg station perfect even had a fresh waffle station with choice of toppings.swimming pool very good .the huntsman bar food excellent value the beer prices ok in happy hour. The terrace bar very expensive about \u00a38.50 for a pint of draft beer & bottle hotel water. The staff couldn't have been more helpful or polite best hotel I've stayed in in Bangkok.would highly recommend 1st class" }, { "user_review_posted": 117, "user_total_helpful_votes": 42, "expertise": 0.001632447511295, "user_cities_visited": 170, "review_days": 0.39375684556407403, "helpful_class": 0, "review_text": "We went to the bar today and had a very unpleasant experience. My friend and I ordered two glasses of wine. As we went to pick up our glasses to take a sip, our husbands walked up. The bartender quickly grabbed our glasses of wine away from us and told us that we had to sit at a table and use their servers at the tables.Almost all of the tables were unoccupied and no servers in sight. I was amazed that all of the many empty tables were filthy. There was one table without a reserved sign available and it was a clean table so we sat there. All of a sudden a couple of staff members came up to us and told we had to move. They said that table was only for tea. We explained that all of the empty table without reserved signs were filthy. They said someone would clean them. One man went over and wiped a dirty rag on one table. The table was still dirty with sticky stuff on it so we didn't want to sit at it until it was clean. The staff was uninterested in cleaning any tables or working. After waiting 5 more minutes, our wine never appeared, or a server to take our husbands order or someone to clean the table. We finally left. We were all amazed that the standards at the Fairmont had fallen so low." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.43921139101861906, "helpful_class": 2, "review_text": "Booked this place before they introduced the resort fee - only to find they wanted to screw me over for $30 per night. So with that in mind I made sure I requested turn down every day, was as awkward as possible and never tipped any of the staff a dime.Plus, having been warned in advance, I checked in with a pre-paid Mastercard with $50 on it, and when I checked out I told them I'd lost my card and they would have to charge the swipe they took. Good luck with that and enjoy your 50 bucks folks.Managed to stop myself from taking a dump on the floor before leaving, but would have liked to.Amazing how attempting to rip your guests off really brings out the worst in everyone. Our company have since blacklisted this hotel and don't put any of our staff here - or use their conference facilities." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 10, "review_days": 0.43483023001095206, "helpful_class": 0, "review_text": "Elegant modern splendor describes the Ritz which has changed quite a bit since I last stayed but I appreciate the renovation. The furnishings and colors used are tasteful and beautiful. The Staff is very accommodating and attentive to your requests. Our room was quiet, large and very comfortable. Their robes are the best! And the location high atop Nob Hill can't be beat." }, { "user_review_posted": 31, "user_total_helpful_votes": 8, "expertise": 0.0011425398554200002, "user_cities_visited": 24, "review_days": 0.418948521358159, "helpful_class": 0, "review_text": "Whether you love Vegas or could live without it, this resort has something for everyone. 15 minutes from the strip, but more to do than many of the more notable Vegas destinations. Includes a huge bowling alley, movie cinema complex, restaurants, food court and - of course an ample casino. The complex surrounds a well landscaped pool area, and a shopping center is within walking distance if you have any time left over. They even have a kids club where you can leave them supervised while the adults have a little fun. I am not a big fan of Vegas, but I love this place." }, { "user_review_posted": 120, "user_total_helpful_votes": 30, "expertise": 0.001103387399315, "user_cities_visited": 42, "review_days": 0.38499452354874003, "helpful_class": 0, "review_text": "This was our first stop in Thailand. It was a really nice hotel, really comfy beds and very clean. Staff were very helpful, and the rooftop pool was a lovely start to our three week travels! Watch out for the expensive drinks at the bar though, more than we expected!" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.9353778751369111, "helpful_class": 1, "review_text": "Great stay at this Garden Inn. We chose this location to be close to family member attending GWU. Location near Metro stop, Walgreens and CVS convienent for incidentals. Super comfortable bed and great shower. We would stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 74, "review_days": 0.52354874041621, "helpful_class": 0, "review_text": "We absolutely loved staying at this hotel. The staff were amazing and nothing was too much trouble, they really went out of their way to make our stay excellent and very enjoyable. The hotel is in a fantastic location and great for families. Breakfast and happy hour drinks each day is a great inclusion and added to the overall value, I don't think you could find better in the area. Thank you again, we can't wait to return at the end of August." }, { "user_review_posted": 49, "user_total_helpful_votes": 17, "expertise": 0.001574015902289, "user_cities_visited": 31, "review_days": 0.7059145673603501, "helpful_class": 0, "review_text": "We recently stayed at the Watergate for a conference. From the moment we arrived, our stay could not have been better. My husband and I were greeted by the friendly valet staff and check in was a breeze. Even though we arrived before our check in time, we were able to go right up to our room. When we arrived at our room, I was impressed with how beautiful and clean it was! The bathroom was gorgeous and so luxurious- I loved the shower! The bed and pillows were extremely comfortable. I loved being able to adjust the room lighting with the panel next to the bed instead of getting out of bed. We will definitely be back next time we visit DC!" }, { "user_review_posted": 43, "user_total_helpful_votes": 24, "expertise": 0.0025993754314110004, "user_cities_visited": 21, "review_days": 0.48192771084337305, "helpful_class": 1, "review_text": "This property is located a block off the strip so you have great access without actually being on the strip. My room had strip views which was really nice. I was greeted promptly at valet and walked right up to a registration person - NO WAITING (and this was on a Saturday !). The registration person was very pleasant and knowledgeable and I was in my room in no time at all. Room was good sized with a small kitchen area (I was in a studio unit). The microwave and refrigerator were all I needed and it was nice to have plates/glasses/cups and silverware provided for my use. The bed was EXCELLENT and the bathroom was large with lots of hot water and great water pressure. All in all this was a great place to stay and I would definitely stay here again. The only minor negative was that it took an unusually long time to retrieve my car from valet on Sunday morning. Not sure what the issue was but it won't keep me from coming back." }, { "user_review_posted": 27, "user_total_helpful_votes": 9, "expertise": 0.001507962779065, "user_cities_visited": 28, "review_days": 0.040525739320920004, "helpful_class": 0, "review_text": "This is a truly wonderful hotel with a wonderful staff. Well located within five minutes of Union Square, even closer to the Powell Street cable car and all the bus lines that reach all parts of the city. If you don't mind taking your bags on the \"train\", it's within easy walking distance of the Powell St. BART station. ... Rooms standard looking, but large enough for a couple, and very comfortable. Effective and quiet heating/cooling system. Fast elevators, even to upper floors. Clean rooms and public areas. Efficiency in every department. Note that this is a huge hotel, not a boutique; if this offends your sensibilities, go somewhere smaller. It looked like a city in itself when we walked in the door, and the lobby is loud. But the guest rooms are quiet. And what a uniformly friendly, helpful, and effective staff!. Simply not a problem they won't try to solve for you. And elite members can have a quick breakfast buffet for free. This hotel is reason enough to become a Marriott Elite member. ... Price: The daily rate here can get very high, into the three-hundreds --which is more than middle class people take home in their pay checks over two or three days. But if you watch prices carefully, and it's not a high-demand time of year, you can get in here for below $200, which is a great value for downtown San Francisco." }, { "user_review_posted": 546, "user_total_helpful_votes": 159, "expertise": 0.001303452147543, "user_cities_visited": 288, "review_days": 0.132530120481927, "helpful_class": 0, "review_text": "Great family hotel.... Our room had a king and a double, which joined another King/double. Perfect for our family of 6. Everyone was very friendly and helpful. There was construction at the hotel, but did not bother us very much. We had the breakfast package and it was great. Views from the hotel are not very scenic, but the location is perfect for touring the Fisherman's Wharf area. Parking is expensive, but no more so than any other SF hotel!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.060240963855421006, "helpful_class": 0, "review_text": "I travel to Seattle a lot and typically stay in University District. This time I wanted to give try to what based on TripAdvisor ratings is #1 hotel in Seattle.Well what can I say, I was disappointed. Arrival process was great, departure process as well. Everything in between not so much.Room wasn't cleaned well (socks in closet from previous guest, hair all over bathroom). Reporting it was not great experience.Won't be back." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.533406352683461, "helpful_class": 0, "review_text": "I stayed for one night and it was a pleasure!Ann at reception was fantastic, she was sweet, respectful, helpful, and very very kind.Manager Adrijana, also very kind, she was really on top of everything. I spent around two hours setting in the lobby and she welcomed many people every time with the same great smile. My room was spacious and the bathroom is simple, clean and very modern!love this boutique hotel in a fantastic area walking distance to many great restaurants and across the street from Trader jones if you just want to grab a salad to eat in your room. I am for sure coming back.! thank you ann!" }, { "user_review_posted": 40, "user_total_helpful_votes": 16, "expertise": 0.001831623082864, "user_cities_visited": 49, "review_days": 0.20646221248630803, "helpful_class": 0, "review_text": "This hotel is in a great location and very reasonably priced. We were attending a concert at the House of Blues and it was walking distance which was perfect. There is a parking garage attached. However, I don't recommend paying for parking through the hotel because it's super expensive. Spot hero app was half the price. As for our room it was great! We had a corner room which gave us a little extra room so that was nice. Our room was clean and we had no issues at all. Our view was ok, nothing great, but that was fine. We would definitely stay here again." }, { "user_review_posted": 30, "user_total_helpful_votes": 33, "expertise": 0.0052300562727570004, "user_cities_visited": 71, "review_days": 0.045454545454545005, "helpful_class": 1, "review_text": "Hilton Waikiki is just a block from best part of Waikiki Beach. The rooms were updated and for the most part the views are great. It's a good hotel for the money and the Hilton brand. Staff is friendly. Location is great! Several restaurants are nearby and it's only a very short walk. Kuhio Ave. runs in front of the hotel. A block or two west of the hotel can get a little seedy after dark on Fri & Sat. Just exercise a little caution. But just a block away (towards the beach) on Kalakaua (Waikiki) its all lights and glitter." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.863088718510405, "helpful_class": 0, "review_text": "Excellent stay with excellent service, will not be able to recommend any changes keep up the good work up.Beach access and pool service were excellent, staff were great with smile.Taxi follow up was great as well" }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 9, "review_days": 0.906900328587075, "helpful_class": 0, "review_text": "Beautifully appointed, historic hotel across the street from Lafayette Park & the White House. The rooms are large and extremely comfortable. The staff is friendly and attentive. Roof-top bar is an awesome place to finish up a long day of tours and walking." }, { "user_review_posted": 16, "user_total_helpful_votes": 4, "expertise": 0.001103387399315, "user_cities_visited": 8, "review_days": 0.10952902519167501, "helpful_class": 1, "review_text": "We needed a place to est between flights on our way back to SA. This hotel provided a quiet room with a comfortable bed to rest. We were able to shower and freshen up before our next long haul flight. The hotel was able to book us a day rate." }, { "user_review_posted": 34, "user_total_helpful_votes": 124, "expertise": 0.017595783762031, "user_cities_visited": 191, "review_days": 0.331872946330777, "helpful_class": 2, "review_text": "I would have given this hotel a 5-star rating but we had four issues with it and I think each issue was one star less for the Mayflower.Issue #1 - We had two bathrooms in our suite. The water pressure for the shower of one of them was extremely low. It took me twice as long just to rinse the shampoo off my hair. The shower head was also really cheap and tiny.Issue #2 - The plates at the Executive Lounge all had tiny food particles on them on Sunday, August 28. I always inspect my plates and I thought when I picked up a dirty plate that it was just an outlier. It turned out that all of them had little souvenirs from previous diners. It was gross. I pointed it out to one of the servers. She agreed that they were all dirty and that the dishwashers must not be working efficiently enough. She was kind enough to wash my plate. However, she did not take the dirty plates away. Grossed out again!Issue #3 - My niece had dropped off an envelope for me at the front desk the day before we checked in. It had my name and my husband's name on the envelope. Upon check-in, I asked if I had an envelope waiting for me. I was told there was none. The next day, we met up with my niece who asked me if I received the envelope. I told her that there wasn't any. She insisted that she left it at the front desk. So I went back to the front desk and asked once again for the envelope. I was told it wasn't there. I was also told to ask the Concierge if they have it. I asked and I was told no. Upstairs, on our floor, there is a Vacation Club employee. Since I am also a Vacation Club member, I asked the gentleman if he could ask around what happened to my envelope. Then the next day, not to be deterred and feeling like a fool at this point because I was being insistent that I do have an envelope somewhere in the Mayflower, I asked the front desk employee to look for it. She searched in a room and said I don't have one. She again pointed to concierge to see if they had it. The lady at concierge said she would help me find it and that she was pretty sure that the Front Desk had it. She went to the check-in area and looked underneath the counter. Within seconds she produced the envelope! Unfortunately, that envelope contained tickets that were only good for Monday through Friday and I finally got it on Saturday. So we were not able to use them.Issue #4 - At checkout, I spoke with the same lady at the front desk who could not find the envelope. The lady (I do have her name but I decided not to publish it), rather than accepting the fact that Mayflower had given me the runaround and had not really been helpful, made all kinds of excuses ... It was never going to be her fault, I determined. But what surprised me was her response when I told her that this incident would make me write a negative review. Deadpan look and the words. \"I understand.\" I expected the words, \"I'm sorry.\" It took several more minutes before she finally uttered them and only because I guess she realized what I wanted to hear from her. But at that point, it rang so hollow and disappointingly too late. I understand mistakes happen. Yes, I have had many occasions when I could not find something that was right under my nose. I could easily replace those tickets and we found other things to do anyway. So not being able to avail of those tickets would not have been that much of a big deal. But when someone who is in the hospitality and service industry find it too painful to accept that the mistake, A mistake, happened because they were not looking hard enough or even bothered to follow up with it, then I do have a very big problem with that.I am a loyal Marriott guest, btw." }, { "user_review_posted": 647, "user_total_helpful_votes": 172, "expertise": 0.001180300493147, "user_cities_visited": 161, "review_days": 0.288061336254107, "helpful_class": 0, "review_text": "The property is conveniently located on Ala Moana Boulevard, close to restaurants, beaches, and shopping. The rooms are nicely appointed and the beds are comfortable. My room was on the boulevard side and was surprisingly quiet. WiFi is available in room at no extra charge and the television has more channel selections than are usually found in hotel rooms. The staff are friendly and practice aloha. The parking garage is rather tight with narrow spaces." }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.45016429353778703, "helpful_class": 0, "review_text": "A Superb Japanese-style Service-oriented hotel!The Okura is a very quiet and relaxing environment, it's the perfect place for holiday or business trip where staff know how to treat their customer. It's around $150/ night price range but you get real value for what you every dollar paid. I stayed at the executive rooms which have access to the Executive Lounge which offers breakfast and complimentary evening snacks, in addition to a access to the meeting room once per stay. The staff of the executive lounge are exceptionally good , extremely helpful and trained to the highest standards. The food is mainly of Asian style which would be good to diversify more while it offers a continental style breakfast buffet.The hotel has a wonderful pool at the 32nd floor that deserves to make the time for and its wonderful view!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8050383351588171, "helpful_class": 0, "review_text": "This place is beautiful! The room was clean and did not have any issues during our stay.We were given a room on the 7th floor. Yes, at night you could hear a little bit of noise from the cars honking once in but it really was not a big deal. I have read other comments that homeless were seen around the area and I might have seen 1 or 2 during our 3 day stay.The location was perfect for everything we wanted to do. The walk to union square was about 7 to 10 min walk. We used uber pool and the most we spend was about $10 one way for 2 of us. we went to the painted ladies, Pier 39, and local food locations.When we left Sunday morning we checked out at 11am. The staff allowed us to check in out luggage because our flight did not leave until 10pm. we were able to explore the city more and knew that our stuff would be taken care of.the bonus of the trip was the wine hour. we were able to attend all 3 nights. he atmosphere was great. they even had live music Saturday night. i will be going back to this location if i go back to SF." }, { "user_review_posted": 75, "user_total_helpful_votes": 22, "expertise": 0.0013137665967850002, "user_cities_visited": 52, "review_days": 0.45071193866374504, "helpful_class": 0, "review_text": "Stayed twice at this hotel while we travelled around Bangkok. Check in was a breeze. Had the family room which came with bunk beds for the kids. Room was spacious and the bathroom had a stand in shower and a tub. Kids enjoyed the pool on the 4th floor. Sunchairs were always full with people enjoying the weather. Had the breakfast buffet which had a great selection of western and Thai food. Terminal 21 was a short walk away which has one of the best food courts I've ever eaten at. BTS is close as well. One of the things I didn't like was taxis would refuse fares if it didn't meet their expectations. Used uber a couple of times but took a while for the driver to fight through the traffic." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7009857612267251, "helpful_class": 0, "review_text": "Perfect hotel , restaurant, and most of All. The serviceMake you feel like homeWe all love it and will go back ,if we visit the San Francisco Bay Area. What a beautiful experience.My friends feel like they where in France. The restaurant is charming and the food DELICIOUS" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.519715224534501, "helpful_class": 0, "review_text": "We booked The Gwen because of its location and recently renovated rooms. The hotel delivered on both items.Where The Gwen was phenomenal was the service. Aronta went above and beyond any hopes we could have had. He made sure we had a room with the desired characteristics: view and bath tub. All of the doormen, waiters and workers at The Gwen were wonderfully nice.Because of the level of service (especially Aronta!), attention-to-detail and genuine care for their clients, we will make it a point to first book at The Gwen when looking for a hotel in Chicago." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.49507119386637405, "helpful_class": 0, "review_text": "Hotel located opposite the beach at the quieter end of Waikiki, but within an easy walk to shoppng and dining options. Friendly staff, clean rooms, excellent value for money. Would definitely stay again." }, { "user_review_posted": 81, "user_total_helpful_votes": 24, "expertise": 0.001328151499176, "user_cities_visited": 51, "review_days": 0.136911281489594, "helpful_class": 0, "review_text": "My husband and I stayed at Shanghai Mansion in Chinatown for 3 nights and were very happy with the accommodations. The room was spacious and beautifully decorated. For the hustle and bustle in Chinatown at night, the room was quiet and we slept well. Staff were friendly and helpful. Housekeeping forgot to clean our room one day, but came later with fresh towels, so it wasn't a huge deal. Overall, it was a good choice, especially for the price." }, { "user_review_posted": 113, "user_total_helpful_votes": 20, "expertise": 0.0007489364028980001, "user_cities_visited": 29, "review_days": 0.228915662650602, "helpful_class": 0, "review_text": "Be advised that this hotel is RIGHT ON Freemont St. You are right in the middle of downtown! I caution you to stay in an odd number room if you want some quiet. We stayed in an even room on the 23rd floor and it was LOUD! There is a stage below us on the street....Goes to after midnight. Nice rooms! Nice new fancy shower. Beds were super comfortable!! If you like to party......this is the place for you!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.842825848849945, "helpful_class": 0, "review_text": "The hotel staff here took great care of my family and I during a 5 day trip. We were in somewhat of a tight spot, and needed additional space for another family member at the last minute. Luckily we were able to upgrade the room to include the breakfast buffet and happy hour each day, and in doing so the hotel threw in a room upgrade along with extra mobile bedding and access to the \"exclusive\" lounge (with free snacks and light refreshments) for free, instead of having to upgrade to a suite to fit all of my family. The staff greeted us with smiles each day, and supplied free bottled water whenever requested. The buffet-style breakfast turned out to be a MUST HAVE. The chefs prepared food from a ton of different countries, and all of it was delicious every day.The hotel concierge, Moeen Khan, was extremely knowledgeable and basically planned our daily activities (and deals) for us and arranged transportation throughout every day (including multiple stops).There are also many quick stops for food and financial transfers within 5-10 minutes walking distance. The ONLY (minor) complaint I have is that regular check-in was at 2:00pm, and we arrived at roughly 8:30am with no early check-in available (they tried to prepare the room in time for us, but had no luck). However, we were able to enjoy lunch at one of the 3 restaurants, wait in the exclusive lounge and explore the area in the meantime while they took care of our luggage for us. I would definitely stay here again." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.21522453450164203, "helpful_class": 1, "review_text": "Ace Hotel Seattle was perfect for me and my other half to spend a week away travelling. The location was very central, we walked everywhere. Great bars and restaurants nearby. The breakfast was great, always restocked and fresh every morning. The rooms were unique and clean & we never found that there was a queue for the shared bathrooms - which were also very clean. Great place, great stay." }, { "user_review_posted": 46, "user_total_helpful_votes": 26, "expertise": 0.002633737748801, "user_cities_visited": 31, "review_days": 0.254107338444687, "helpful_class": 1, "review_text": "I think many of the 3 star or below reviews on here are missing the point about this hotel. It is not advertised as a 4 or 5 star hotel. It is a boutique hotel with a prime San Francisco location adjacent to various \"name\" hotels which are two or three times the cost. With that in mind, this hotel is fantastic. The rooms are small - definitely a maximum of 2 people in a room. If you are traveling as family, this hotel will not work for you. However, if you are traveling alone or as a couple, this hotel is great. The bed was nice and really comfortable. The sheets were plush and clean. I had 2 great nights of sleep here. We had an 11th floor room on the back side. Noise was minimal. You cannot go wrong with this hotel!" }, { "user_review_posted": 77, "user_total_helpful_votes": 33, "expertise": 0.001970334641635, "user_cities_visited": 133, "review_days": 0.6467688937568451, "helpful_class": 1, "review_text": "Yes, another great trip to Las Vegas. Stay at the Four Queens each time we visit Vegas and have been since 2007. Stayed in room 828 this time and it was a great room. Not a lot of noise and the room was very clean. ( we had a 38 special concert our second night there and our room was quiet) Check in went very smooth and we had a blast in the casino. We were there for the race, and then back home. Hope to return to Vegas in July and will definitely return to the Four Queens for another 5 days of fun. Also planning to spend New Years eve with them." }, { "user_review_posted": 20, "user_total_helpful_votes": 27, "expertise": 0.006443782412004001, "user_cities_visited": 102, "review_days": 0.15772179627601302, "helpful_class": 2, "review_text": "The facility is generally OK, though I would warn travelers to steer clear of the 17th floor. I was given room 1701, but went down and changed it because the noise from the party in Misora was very noticeable whenever someone opened the door to traipse down to the restroom. My 12th floor room was a bit tired - the shower faucet even broke on the last day, forcing me to wash up in the tub. Also, the room AC/heater was really noisy and blew air directly onto one of the beds.The area where this hotel is located is just OK. Probably not terribly dangerous, but you are pretty far removed from restaurants and the strip. The block between Bally's and here is a bit 'lonely'. The convenience stores, except for Jay's Market, weren't very inviting - Jay's is reasonably clean, but getting there takes a while since you have to cross two major intersections." }, { "user_review_posted": 8, "user_total_helpful_votes": 19, "expertise": 0.011420059582919001, "user_cities_visited": 60, "review_days": 0.008762322015334001, "helpful_class": 3, "review_text": "We stayed at the Outrigger Reef in last April for 4 nights. We usually prefer a smaller boutique type hotel but since this hotel offers wedding vow renewal on the beach, we (my husband's parents and us) decided to give a chance to a bigger hotel this time. Wow, we liked this hotel so much. Upon arrival in early morning from Japan, they let check us in to our room almost immediately. We stayed at the partial ocean view on the 15th floor. After a bit of research of the room choice on TA,we learned that rooms away from the main pool and the restaurant would be better to avoid loud music and smoke (cooking) coming from the eatery. We truly were happy on the floor. It was located on the pacific tower in the back (the partial ocean view rooms are on the ocean tower and the pacific tower. The rooms on the ocean tower are on lower floor according to their HP). On Friday night, we had dinner at the Ocean House on the premises. We were sat at the table by the beach so that we saw spectacular fireworks from the Hilton. It was awesome view indeed. Overall, the Outrigger Reef is a big hotel but provides guests maximum comfort during stay. The pool area is a bit small and the number of lounge chairs were not enough butit is located right on the beach. Ditch the lounge chairs and run to the beach! We will definitely come back for the future trip to Oahu. Mahalo, Outrigger Reef!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.27327491785323105, "helpful_class": 0, "review_text": "Had a very pleasant 3 night stay at this hotel. Great location, only about 200 meters from BTS Station Nana. Plenty of bars, restaurants, street food shops and at night the entire street transforms into crazy, fun Bangkok. Have a drink on the little terrace of the hotel bar before you dive in. Staff at the bar and reception are lovely and helpful, particularly Sarah, Jennie and Eimo who will go out of their way to make your stay comfortable. Upgraded to a Deluxe Room on the top floor which was well worth it." }, { "user_review_posted": 113, "user_total_helpful_votes": 47, "expertise": 0.0019089578457190002, "user_cities_visited": 324, "review_days": 0.08214676889375601, "helpful_class": 0, "review_text": "We loved the St. Regis Hotel. The rooms are lovely; clean, nice bathrooms, excellent views. This hotel is located around many museums. The concierge was great, free tickets to museums and info on where to go and how to get there. This hotel is a top pick for San Francisco." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.45125958378970404, "helpful_class": 0, "review_text": "My experience was great! Highly recommend staying here. In addition to having lovely staff, and incredibly comfortable rooms, they are committed to principles of social justice and have come under attack for doing so. Again, highly recommend this hotel!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.055859802847754006, "helpful_class": 1, "review_text": "Plus friendly staff, quietness, clean rooms, funky design. Couldn't ask for more for a long weekend stay. The only negative was that the hotel staff was not very helpful to recommend more upscale restaurants." }, { "user_review_posted": 35, "user_total_helpful_votes": 19, "expertise": 0.00252518087672, "user_cities_visited": 20, "review_days": 0.52354874041621, "helpful_class": 1, "review_text": "Yes it was a cheaper deal then other Hotels in the area, and I hadn't been there since it was Fitzgeralds. Maybe I was expecting a little better condition since it was remodeled? We got to the room, and first off it smelled like someone had just been smoking in it. Called desk service, and they said they would have someone spray the room for us. In the meantime, I used the toilet, and it almost overflowed. They offered to fix that as well, but didn't need that hassle. We requested another room, because we weren't happy with what we had right from the start. 2nd room was a little bigger, and a little nicer. No smoke smell. Just a room to shower and sleep in. No extras, no refrigerator, no bueno. Anyway, won't be staying there again. Especially when we went to our friends room at another Hotel on Fremont st., and it was soooooo much nicer, and not for much more then we paid. It reminded of me of you get what you pay for." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 25, "review_days": 0.088170865279299, "helpful_class": 0, "review_text": "we were there for HIMSS and the hotel was just perfect for us ! right in the middle of town with a good selections on eateries nearby. The rooms were comfortable and the free wifi was good . The highlight was the full service breakfast we enjoyed. They also have a fully equipped business center which we used and a self help tea coffe counter where you can help yourself to some hot beverage any time of the day. taxis were plenty and the corner location was very good." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.698795180722891, "helpful_class": 1, "review_text": "We just love Park Central, We checked in on Friday afternoon for are 3 night stay in the City by Bay.Was greeted with a big smile by Jonathan, he even remembered our names even though it's been almost 3 months since our last visit. Made us feel special right away.All public transportation is right around the corner on Market street so the location is perfect.Great breakfast buffet each morning to start the day. (Very nice price).For us Park Central is just the perfect place to stay, and the staff is so professional with that personal touch we all like to experience.C\u00e9sar and Mike" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.5131434830230011, "helpful_class": 0, "review_text": "Upon arrival, before the check-in time of 4.00 pm, I was delighted to be told that my room was ready. My luggage was delivered by an efficient and informative bell hop who took his time to familiarize me with the local landmarks, pointing out where they were in relation to the hotel. The club lounge was spacious, well-appointed and comfortable. The staff in the lounge were more than fantastic, making sure that my every need was catered for. They made me feel like I was part of their family, spending time to inform and making sure that I was well looked after. The beverages and food presentations were meticulously laid out, delicious and more than enough for anyone.In summary, a luxurious hotel, with welcoming staff who deliver the highest standards of care and attention to detail in every setting. My thanks go to the staff who looked after me in the club lounge and allowing me to be part of their lives. Already booked and cannot wait until I return at Christmas to see them all again. Well done!" }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.721248630887185, "helpful_class": 0, "review_text": "I stayed here for a business trip and was able to walk to all of my meetings. The staff was outstanding, from check-in to out. And the breakfast was a delight! Such a special way to start the day. The room was really large for one person and included a great desk which was really handy for me to get work done. Also, the bathroom was pristine; super modern and chic for what otherwise feels like a B&B. I would describe it as quieter than the average hotel, and the bed is one of those extra-comfortable hotel beds.I hope to stay here again soon, and send all of my friends!" }, { "user_review_posted": 184, "user_total_helpful_votes": 130, "expertise": 0.0033197568709850004, "user_cities_visited": 377, "review_days": 0.471522453450164, "helpful_class": 0, "review_text": "I have stayed here twice and both times I have enjoyed my stay. The rooms seem to be freshly decorated, modern with a hint of Art Deco. The staff is very friendly and the two bars are great. Location is very central and convenient. internet has always worked and was fast. The concierge was very helpful helping me get to the Warriors game. I will stay here again and so far the best of the chain hotels I have found in SF." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.5377875136911281, "helpful_class": 1, "review_text": "The hotel is very stylish. Nice rooms. The staff is always kind. Our room was big for US hotels. Ideal for a long stay. I love the Zeppelin Hotel. You have to stay here. The Union Square is just 1 minute away." }, { "user_review_posted": 45, "user_total_helpful_votes": 61, "expertise": 0.006470754103988, "user_cities_visited": 79, "review_days": 0.40361445783132505, "helpful_class": 3, "review_text": "We make annual trips for weekend getaways to the Trump Hotel in Chicago and we are part of Trump card program. Service has fallen a lot since the hotel first opened. No one held the doors for us when we arrived. We were not offered warm towels nor water bottles at check-in.Room was not ready at check-in time which is unacceptable for a hotel of this caliber. We were offered free drinks at Rebar for the delay, however I have no intention of going there, since this was family getaway.I suggest that management reevaluate house keeping at hotel and service. Rooms should be ready at check-in.This is probably going to be the last time we stay at Trump Hotel.Very disappointed, since we we always loved the hotel, service , and atmosphere ." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 7, "review_days": 0.08105147864184001, "helpful_class": 0, "review_text": "Stayed at this property from 5/22-5/25/2015 for a (3) night stay during the Memorial Day weekend. Loved the pool and hot tub, excellent ammenities. The room we stayed in was very clean and loved the fruit provided. You need to look at the wifi issue as our room had very poor wifi and wouldn't stay connected. One thing that is missing that I have grown to expect from the Marriott line is a refrigerator in the room. I was told that the hotel was recently renovated and they took them out of the room. You need to rethink this as the weather is getting hot and we would have liked to refrigerate our water bottles and leftover food my daughter couldn't finish.We used your breakfast buffet. I found that you had a wide delicious selection for my family. Unfortunately, I have a milk protein allergy, not a lactose intolerance, and was unable to use your margarine as it contained milk. You need to offer smart balance, a parve item for those of us who can't eat dairy. I was also told you put milk in the eggs at the buffet station too. Your gracious assistant sous chef, Michael Davidson was very helpful in making me a separate order of eggs every morning that were free from milk/dairy products. Additionally,he helped me navigate the rest of the buffet so I would not eat other food items that contained milk. Moving forward, please offer more non dairy items for people with my type of allergy. E.G. soy yogurt etc... We stayed in room 509." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.37130339539978, "helpful_class": 0, "review_text": "We stayed in this hotel for five nights to end our 2,5 weeks trip in Thailand. Currently we are having our last breakfast and are sad to leave this hotel. There is a very good ambiance, very helpful staff (preparing especially waffle for me right now because this morning they served french toast instead and i wanted waffle), incredibly good breakfast buffet (there is something for everyone, fresh and tasty food)! The room was very clean, they change the sheets and towels everyday unless you say not to (to save water). We are very happy of choosing this hotel in the last minute. Totally recommended ;)" }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.032858707557502004, "helpful_class": 2, "review_text": "If you are looking for that old world charm where everyone greets you with a smile, you will find it at The Luana. It's secret is that it's not a huge impersonal hotel and the staff make you feel welcome. I liked like the ice cold water in the lobby with fresh fruit, the wine and cheese after a day at the beach. They even offered yoga and bike rentals. The staff was terrific, and went out of their way to make us feel so welcome and at home. Matthew, at the activity desk, he helped me bring 3 coffees to my room, I was not sure how to get all 3 cups up, and he found quick solution with a smile.The day we were going snorkelling at Hanama Bay, he offered us snorkel gear(helped save rental costs).The lovely lady( sorry did not get your name), who invited us to the wine and cheese party, we just came from the beach. She served us our wine , thank you. Then both Mathew and Tyler convinced me to try zip lining at Koaloa Ranch. Tyler arranged for my mom to come for the ride to the ranch, again with a smile. It was one of the best afternoons and most fun you can have while in Honolulu(try a burger afterwards at the restaurant). The hotel,was clean, our rooms spacious. Great location, easy walk to the beach and lovely park where you can start your day, with a complimentary coffee served daily in the lobby. You can catch local buses and tour buses right across the street, very convenient. I don't often write reviews, but really had to write how impressed I was with your hotel and great staff. Finally a big thank you to the gentleman that helped us get our taxi on 26th feb, back to the airport. Our last few moments were spent laughing with him, as he tried to convince us to stay, really wish we could have as I prepare for yet another snow storm in Canada!! Thanks again and highly recommend a stay here." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.39375684556407403, "helpful_class": 1, "review_text": "The Okra was in a great location for getting around everywhere. To enter the hotel you need to take two lifts but this is because th hotel is on top of a high office block. The great thing is this means you have fantastic views on Bangkok. The service was fantastic and the breakfast was great. On the day we stayed it was VERY busy and was told we would need to wait or sit outside. we were happy to sit outside. The gym is fantastic at the Okura. The one negative for us and it was a big negative was the swimming pool was North facing and dissent see a bit of the sun. I was gutted as the weather was great and was perfect for chilling but the pool but the sun was hidden behind the other side of the building." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.46823658269441404, "helpful_class": 0, "review_text": "If plan to stay at Hotel 1000, ask for a room that doesn't face the alley. If you think you might want room service, plan to eat in bed because there isn't a table or chair to sit and eat properly. The location is convenient and the bell staff are nice. Very few restaurants in the area are open after 9...at least during the week and the hotel restaurant has a small menu." }, { "user_review_posted": 72, "user_total_helpful_votes": 81, "expertise": 0.0053514288866820005, "user_cities_visited": 24, "review_days": 0.048192771084337005, "helpful_class": 0, "review_text": "We picked this hotel based on location. It is centrally located, near the river and the Magnificent Mile, and is easy to reach public transportation. They are doing a major remodel of the lobby, and it looks like it will be very nice when done (which is soon, I believe). The best thing about this hotel is the staff. They were all very friendly and very helpful. We were on the 8th floor, and we didn't have any issues with noise within the building or outside. Some opportunities for improvement: our bathtub was really slippery. Some safety textures would be a good idea. The room is big enough for 2 queens, but we only had doubles (they may have queens and my hubby may have booked the wrong room) but queens would be nice when you need 2 beds. The beds are not very comfortable, but I am sensitive to that due to hip and back pain. I definitely would stay here again!" }, { "user_review_posted": 68, "user_total_helpful_votes": 8, "expertise": 0.000460826502067, "user_cities_visited": 69, "review_days": 0.190032858707557, "helpful_class": 1, "review_text": "Location is pretty good and has good city views!Our room was far too small for 4 people and there wasn't enough kitchen cutlery to cater for the four of us. There was also no bottle opener for beers or wine so we had to ask for one from reception, when we made the request the lady was rude and unhelpful and had a serious manner.Our first morning we get woken up to an electrician wanting to play around with the cable.The second night we got woken up by an alarm that went on and on at 3am.I was on the phone is the hall talking as i wanted to get out of the small room and the security guard says that i can't talk on the phone in the hall and escorted me back to my room (I guess this shows there is good security)." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.136911281489594, "helpful_class": 1, "review_text": "My daughter recently stayed here and was travelling alone for this part of her trip. She couldn't say enough good things about this hotel. The staff was friendly and helpful, her room was perfect and the grounds are beautiful!It is a little far from the strip but that's what she wanted, although it didn't stop her from going one day!I wouldn't hesitate to recommend this hotel to anyone! 5 out of 5!!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.704271631982475, "helpful_class": 0, "review_text": "This place was very nice. Rooms were clean beautiful pool area and good location, especially for families that don't want to be smack dab in the middle of it all, but still close. The only thing I was very unhappy with is that they were completely unwilling to work with my on a refund for 1 night stay. The hotel was clearly not booked so it wasn't like we took a night that someone else could've used it was just pure greed. We were scheduled to come in one day and the lovely United Airlines delayed our flight 12 hours so we didn't come in until the following day. I call Tahiti Village as soon as I found out to let then know we were coming in a day later. Upon check out I found out they charged me for the day we were not there. Upon asking about they extra day they said there was nothing they could do about it. Not cool I thought. So I had to go through United to try to get some kind of compensation and got next to nothing for it. Sucks paying for something you didn't get." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.7825848849945231, "helpful_class": 0, "review_text": "Not only is the Park Hyatt D.C. a beautiful place to stay but it has amazing food and service. This was our 3rd stay at the hotel. We had an amazing dinner at the Blue Duck Tavern. By any standard, this a a wonderful restaurant. We were in town for college visits. On the second night we did not have a dinner reservation. At 5pm the concierge was able to get us a reservation for that evening at one of the most sort after restaurants in D.C. We will definitely recommend the Park Hyatt D.C." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.6308871851040521, "helpful_class": 0, "review_text": "I travel for work. You go to a lot of hotels. But sometimes it\u2019s the people and service. The front desk with gerren was amazing. The interaction over text with Maggie for customer satisfaction was good. The bar staff were great with little things like salt for the room. Net net the customer experience was spectacular." }, { "user_review_posted": 1243, "user_total_helpful_votes": 372, "expertise": 0.001342617410672, "user_cities_visited": 173, "review_days": 0.62486308871851, "helpful_class": 1, "review_text": "The location is fantastic, the view of the ocean was great, the room was nice......my rating is about experience.... When I was there they offered some great special rates that seemed to attract some unkind guests. I found many guests on my floor letting children run up and down the halls until late hours of the night. There were several families with their doors open, yelling across the hall to each other while I was trying to sleep. I had to ask them to stop twice. They then decided that the no smoking rules didn't apply to them and smoked with their hall door open and set off the fire alarm. The building was asked to evacuate at 10:30 at night. A large group of rude guests decided to take over the lobby with a loud gathering. I went down to ask to be moved only to find a large dark bug run across the front desk, I asked the manager to kill it. They were full so I could not move room. The staff was great, the view was great, the location was perfect. I felt like the low rate attracted poor quality, rude guests. Hilton as a brand is great. The staff was great at making things right." }, { "user_review_posted": 148, "user_total_helpful_votes": 27, "expertise": 0.000775353307627, "user_cities_visited": 47, "review_days": 0.37239868565169704, "helpful_class": 0, "review_text": "Decent hotel, in a very good location, easy walk to convention center which is very, very close. Hotel is average, nothing spectacular, but decent for a business stay in a very expensive city. No room service, WIFI is $18 per day. Request a room away from the elevator, as otherwise you will hear it all night." }, { "user_review_posted": 149, "user_total_helpful_votes": 47, "expertise": 0.001421074106904, "user_cities_visited": 111, "review_days": 0.526286966046002, "helpful_class": 0, "review_text": "Historic and classy hotel located on Lafayette Square right by the White House. Equally good for business or pleasure. The rooms are sumptuous and the beds very comfortable. Cool bar/pub called \"Off The Record\" for snacks and drinks. A classic boutique hotel where you can experience old D.C. right in the heart of everything" }, { "user_review_posted": 2, "user_total_helpful_votes": 10, "expertise": 0.024164184045018, "user_cities_visited": 2, "review_days": 0.7371303395399781, "helpful_class": 0, "review_text": "Excellent stay staff were very friendly good location for public transport check in/out was very quick room was lovely only complaint was that we had a connecting door and we could hear niose from adjoining room special praise for Teddy really friendly and helpful" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.015881708652792002, "helpful_class": 0, "review_text": "My reasons to recommend this hotel:1. Free parking with 2 lots - enough said!2. Spacious rooms: 2 Q beds, 2 chairs & side table, desk & chair with enough room to walk around3. Professional staff4. Good enough gym and business center.Meets my expectations as a business and not-so-fussy traveler. Will return." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 1, "review_days": 0.8083242059145671, "helpful_class": 1, "review_text": "My husband, mom and I took a trip to the Cosmopolitan just this last week and had an incredible time! We spoke with Genesis on the phone prior to our trip and she was kind and helpful with all of our questions. I also spoke to a couple other front desk employees who suggested I ask about a complimentary room upgrade for my husband's birthday when we arrive. We did ask when we checked in on Friday and were told all the rooms with views of the Bellagio Fountain were booked and to check Saturday. We checked again on Saturday and were told it would be a $55/ night charge. (this was the only small downside - being told it would be complimentary and it was not - so we skipped the upgrade) Other than that the stay was top notch. Everyone was incredibly kind. The hotel smelled fantastic (I know that is weird, but so many other hotels smelled like smoke and this one did not!).We ate at the Wicked Spoon Buffet twice since we had complimentary meals and then BOGO the next day. Again, all the employees were so nice - I wish I could remember everyone's name. I do remember Monica at the buffet - all smiles and helped keep our drinks full.Identity Desk - rewards type program - make sure you stop by for your ID card if you plan on gambling at the Cosmopolitan. We earned free meals, discounts on room service and bar charges all by using our ID card while gambling. We were helped by Karen and Stephanie - great customer service from both of them!I really cannot say enough about this hotel. The room, lobby, casino - everything is glitz and glam - beautiful! We cannot imagine staying anywhere else. Hope to visit again soon!! :)" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.504928806133625, "helpful_class": 0, "review_text": "We loved our room and the attentive staff.We received an upgrade to a beautiful park view room. They also brought up a little birthday treat to our room, which was a sweet surprise.Our only disappointment was that we were only staying one night!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.050930996714129005, "helpful_class": 1, "review_text": "This hotel is first class all around. From the moment you get out of your ride to the hotel until the moment you leave, you feel taken care of. They have thought out every little detail. All the way from providing you with a beach bag, towels, fresh fruit and even sun block. The service is impeccable. The rooms are kept very clean and the amenities are excellent. The kitchen is fully loaded with everything you can possibly need during your stay. This hotel is truly made for frequent travelers who appreciate being pampered. The personalized attention the concierge provided was out of this world. They took care of reservations to restaurants in the area, found a specific car we wanted o rent, arranged a tour and was very knowledgable about the details on visiting Pearl Harbor, how to get tickets and when to visit the site. Spending time at this hotel made me feel I had spent my money at the right place. It was an incredible trip for my kids on their first visit to Hawaii and definitely one that they will never forget. Being steps form the beach was exactly the thing we needed. This place was perfect to start our Hawaii trip. I can not say the same about our stay on the next island. But that is another story. We are really looking forward to coming back here as well as trying to visit other Trump properties around the world." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8663745892661551, "helpful_class": 0, "review_text": "Great hotel. Stayed 4 nights in the suite, great for family\u2019s. Living room area and bedroom separated by pocket doors.Great shuttle service and breakfast.Love the secure parking garage.Will stay again." }, { "user_review_posted": 59, "user_total_helpful_votes": 66, "expertise": 0.005320571442463001, "user_cities_visited": 18, "review_days": 0.21303395399780903, "helpful_class": 1, "review_text": "Wow! To be honest, I only booked this hotel because I'm a member of the SPG chain, and I went on their site and booked the cheapest hotel in the area. Their entry-level suite was about the same price as a regular room with most other hotels in the area. Upon arrival, I was upgraded to a better suite I guess?I've been in many suites, but this place was amazing. It was like being in a luxury 1-bedroom apartment. It had everything! The amenities...great service...24-hour valet parking...great food...lounge for drinks...fitness and recreation center,,,fantastic views...just...WOW! I don't know if they are new or just running crazy promotions...but they are significantly cheaper...and significantly better than most hotels in this area...trust me...I've been to many...it's better for you to just experience it on your own! I'm definitely going here AGAIN!" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.18674698795180703, "helpful_class": 0, "review_text": "Stayed for the first part of our honeymoon, we had a room with the Burj Khalifa view and it is stunning. From our room we could see the fountains and you can also sit in the bath and look out at the tower and fountains.Staff service is exceptional and made special efforts to make our honeymoon start off so well.Breakfast is very varied and catered for my wife's taste in Masala chai." }, { "user_review_posted": 3, "user_total_helpful_votes": 8, "expertise": 0.012836073412041, "user_cities_visited": 3, "review_days": 0.07886089813800601, "helpful_class": 2, "review_text": "We had excellent experiences at every level during our six-day stay (my husband and I traveled with our 9 y old daughter).However there are two things to mention that unfortunately are on not on the good side: although our \"scenic ocean view\" one bedroom suite was in a very good shape, the state of the hotel in general is showing visible signs of degradation.Perhaps the hotel will go through a renovation before things get (much) worse.But one very short dialogue that I had with a young pool staff member was really unbelievable, and, I think, absolutely not excusable:\"Excuse me, where is the restroom?\"\"Right there (he gave me indications).\" and he added smiling \"Or you can jump into the pool and pee in there.\"I would like to count this incident on the \"weird travel experiences\" category yet WOW!!! I was stupefied. What kind of training (if any) the pool staff receives? To feel free to give these kind of \"pee in the pool\" suggestions?" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.14184008762322, "helpful_class": 0, "review_text": "Great stay for a three-day trip to DC. Seneca at the front desk, made us feel very, very welcome to the hotel and to DC. Very good way to start a vacation. Great location, very close to the Metro Red Line and about a 15 minute walk to Union Station. Most attractions are walkable within an hour if you don't want to use Metro. Front desk also arranged a return cab ride for my wife to go to church Sunday morning.Very nice room and staff. Very good facilities. Buffet breakfast service wasn't the greatest, but to be fair, we arrived about 20 minutes before the buffet was to end. Overall, would go back to this hotel again, no problem." }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 4, "review_days": 0.9277108433734941, "helpful_class": 0, "review_text": "The room itself was very clean, modern, and neat. Wifi worked well too! Checking out was a breeze. Note that there are two entrances to the hotel. I first walked through the entrance that opens into the the hotel's lounge, which you have to walk through in order to reach the front desk.The bed was king-sized, but we booked one of the regular-sized rooms so it felt a bit cramped. We expected that when we booked the room, as we did not expect to spend much time in the hotel (i.e., it was simply a place for us to rest at the end of the day!).Staff was friendly enough, but we had very few interactions with them (i.e., only during check-in).Other notes:1) I downloaded the Marriott Bonvoy app and requested extra towels and pillows for our room before our arrival date. However, the request wasn't fulfilled prior to arrival.2) The app also allows for a virtual roomkey, which works via bluetooth. I never got around to using it, but it seemed like a neat feature!3) The hotel elevators are a bit slow and fill up fast." }, { "user_review_posted": 44, "user_total_helpful_votes": 22, "expertise": 0.002317113538563, "user_cities_visited": 22, "review_days": 0.163198247535596, "helpful_class": 0, "review_text": "This hotel is very well located and has everything you need, including a Starbucks, a nicely-equipped gym and a helpful staff. It's not particularly interesting, but it's the perfect place to stay if you are either on business or on a pleasure trip with stuff you want to do. It might not be the hotel for you if you were just planning to stay on the premises and not do anything outside the hotel" }, { "user_review_posted": 22, "user_total_helpful_votes": 15, "expertise": 0.003199823458016, "user_cities_visited": 22, "review_days": 0.903066812705366, "helpful_class": 0, "review_text": "Our room at the Taj Dubai was lovely. It was very clean with lots of space. The staff at the hotel were all very friendly and helpful. There is a large pool with lots of comfortable sunbeds and the breakfast buffet was very varied. I would recommend this hotel for a short break in Dubai." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 5, "review_days": 0.323658269441401, "helpful_class": 1, "review_text": "We usually visit a couple of islands in Hawaii and stay at the Westin moana surf rider or the Kahala on our way home from Honolulu for a couple of nights.We decided to try the Halekulani since the other hotels did not have a by connecting rooms available.At $750 per night what we got was a room with two twin beds. The mattresses were awful. We immediately requested a roll away for one of our kids ($40 extra per night) and they offered to put a mattress topper to convert the twin beds into a king. We decided to try the hotel restaurant \"house without a key\" again service was poor food was bad ! But expensive ! Views were ok the entertainment was okay.We got back to our room to find they had not addressed any of our requests (this is 3hrs later). We called housekeeping and again had to call 30 min later to complain they finally brought roll away and extra bedding but never fixed the twin beds. We had terrible sleep on the beds for two night !!!!!So disappointing never again!! I definitely would stay at the trump or ritz Carlton or Westin for the same price" }, { "user_review_posted": 55, "user_total_helpful_votes": 18, "expertise": 0.001478539115083, "user_cities_visited": 71, "review_days": 0.089266155531215, "helpful_class": 0, "review_text": "The best thing about this hotel is its location! It's just a couple of blocks from the Metro, a couple of blocks from the Mall, and directly across the street from USED if that's where you happen to be going. The staff are also super friendly. However, the infrastructure of this building needs a lot of work. I took a video of my air conditioning unit because words cannot describe how loud this thing was. I even called the guy, who (was very nice and) came up to my room to describe that you can't set the thermostat to 70 or it puts the A/C into neutral mode which causes the noise. Seriously? So I set it to 67 and it still made the noise. All night long. Know what else I heard? Everything in the hallways. So loud it made me think the walls were nothing but drywall held up with wall paper. Know what else I heard? Toilets flushing. And speaking of the bathroom, when you take a shower, the water pressure fluctuates. When that happens at my house it's accompanied by a change in temperature as well and I'm happy to say that was not the case here. At any rate, the friendly staff and excellent location couldn't really make up for the subpar internal workings of the building." }, { "user_review_posted": 31, "user_total_helpful_votes": 29, "expertise": 0.0044313461682200005, "user_cities_visited": 19, "review_days": 0.039430449069003004, "helpful_class": 0, "review_text": "I frequently stay there when in town. Classy, not too big, great breakfasts, some rooms have great views. Valet parking is expensive but efficient. They often offer free wifi. Great for small meetings. You may hear some noise from occasional street protests due to unions resisting secret ballots- typical San Francisco. If bothersome try a high floor or go to the gym, the noise does not last long. The gym is very nice and never crowded." }, { "user_review_posted": 29, "user_total_helpful_votes": 19, "expertise": 0.0030704607974060003, "user_cities_visited": 37, "review_days": 0.31161007667031704, "helpful_class": 1, "review_text": "I booked this hotel 7 months in advance for our annual girls trip. We arrived for check in only to find out that the 2 BR condo was now unavailable to us due to 'maintenance issues, since 11am.' No one from the hotel bothered to call me to let me know this was the case until we arrived for check in at 4pm. This was very upsetting since the sole purpose was to have all 6 of us together. The girl checking me in acted like she couldn't care less. They instead offered to give us 2 separate rooms next to one another. We had no choice but to accept and stay anyway. Let me say that the rooms may have been sequential in order, but they were not next to each other. Since we were celebrating a special occasion (and because she knew we were less than satisfied with the situation) the manager offered to send us up a special treat to help us get our celebration started. 3 hours later it was delivered to our room. Now, if I'm the management of a hotel and I know I've screwed over a customer, I'm going to bend over backwards to make things right. It didn't seem apparent that they had any interest in doing so. My room had a strange man bang on our door at 6am and wake us up. He stated he was from the front desk so my friend called down to the front desk to ask about it. The man who answered the phone acted like he was being put out with a dumb phone call meanwhile we are 3 girls in a room scared because we can't see who it is. There was NO PEEP HOLE IN THE DOOR. That's a safety issue! I immediately told the manager of this situation and again all I got back was lip service. She said she was going to have the building manager look over the security tape and let me know what they find. I have yet to hear anything from her.This hotel is in major need of sprucing up. There is peeling wallpaper, dents and dirt on the walls. The front desk area is dark and dreary. The hallways are very hot, not air conditioned.The restaurant for the continental breakfast is way around the corner from the hotel. It's not connected at all. Our experience eating there was so-so. My pancakes were good but a couple of my friends said the yogurt and fruit the had was warm and with no taste. Menu choices were also very slim.I will never stay at this hotel again!! Nor will any of my friends. This isn't the place to stay when you are in Miami!! There are much nicer hotels. Choose one of those instead." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 65, "review_days": 0.43921139101861906, "helpful_class": 1, "review_text": "The Park Shore was a breath of fresh air as soon as we checked in! On arrival we were greeted by a very lovely receptionist who was really welcoming, the rooms were clean and modern, and nothing was a problem for any of the staff. Perfect location (Starbucks and Lulu's right next door), central for bus pick ups/drop offs, beach, restaurants and shopping, but our room wasn't noisy at all. Pool area has a lovely view and shade umbrellas FOC!. Would definitely stay at Park Shore again :)" }, { "user_review_posted": 43, "user_total_helpful_votes": 26, "expertise": 0.0028251849456900004, "user_cities_visited": 24, "review_days": 0.5191675794085431, "helpful_class": 0, "review_text": "We stayed at the Hampton Inn for three (3) nights, a Monday thru Wednesday. Our room had two (2) double beds for our party of four. The room was clean and provided us with just enough space and storage for our things. The hotel wi-fi was decent and their breakfast was your typical hotel spread, nothing special. Our only complaint was a very minor one, the bathroom fan did not work so every shower we took steamed up the bathroom something bad. The housekeeping and front desk staff were very friendly and helpful. They accommodated our request for a late check out and even stored our bags afterwards while we went out for lunch. The hotel is in a perfect location and is within walking distance of everything; the River Walk, the Loop, Millennium Park, etc... A great value for the location." }, { "user_review_posted": 263, "user_total_helpful_votes": 71, "expertise": 0.0012003008933240001, "user_cities_visited": 46, "review_days": 0.2092004381161, "helpful_class": 0, "review_text": "This hotel is in a fantastic location, staff really friendly, the breakfast was very good and the rooms very clean and spacious.The pool on the roof was the icing on the cake - definitely recommended." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.696604600219058, "helpful_class": 0, "review_text": "FAMOUS WAS ABSOLUTELY AMAZING AND VERY ATTENTIVE AND DOES HIS JOB!!! WITH CARE! VERY HANDS ON! Patti was very helpful and always smiling. David at the beach was very attentive, asking where did I want to sit on the beach and how we could get food delivered to us on the beach. Great insight!!! However, I was terribly disappointed in the hotel for a bike I rented out and was stolen that i had no control over. The bike was locked all the way up. Never get a bike from them, they said that there bikes aren't insured!!! REALLY. I would never ever stay here AGAIN!." }, { "user_review_posted": 13, "user_total_helpful_votes": 11, "expertise": 0.003997657423675, "user_cities_visited": 40, "review_days": 0.137458926615553, "helpful_class": 1, "review_text": "My husband and I stayed here over Labor Day weekend and had a tremendous time. We were upgraded to an executive room (room 400), which ended up being a corner room with fantastic views of the Bay and Grace cathedral. The bathroom was pretty small, but the bathtub was phenomenal - perfect for soaking sore feet and limbs after walking all over the city! My husband wasn't crazy about the furniture, but I liked it, and it was extremely comfortable - especially the bed. Hotel staff was friendly and accommodating, and the room was quiet. The windows opened, which was wonderful to let in some of the cool air. The location was great too - we walked to Chinatown, Fishermans Wharf, Lombard Street, and to Alamo Square and the Painted Ladies (although that was a bit of a trek, and the hills are no joke!). We caught the cable car back from Fishermans Wharf and took it to California and Powell, just two blocks from the hotel. I highly recommend this hotel!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.23877327491785302, "helpful_class": 1, "review_text": "The room itself was decent, but the stay itself was horrible. Drunks in stairwells banging because they can't get out - only to find out during a fire drill why they were banging on the railing - the exit was locked! Extremely overpriced but you're paying for the proximity to the convention center. Most of the staff is pleasant but some are snotty. Stay away from the 5th floor, they had some brilliant idea to put the bar and restaurant in the middle with the rooms on the perimeter so you have to listen to patrons (some drunk) until the late hours. Not exactly conducive to sleep. Fine if you're a party animal, not if you're looking to rest." }, { "user_review_posted": 45, "user_total_helpful_votes": 9, "expertise": 0.000860642171466, "user_cities_visited": 19, "review_days": 0.37239868565169704, "helpful_class": 0, "review_text": "We were a couple heading away for a week's break. Value for money this hotel was superb. If we wanted to go through the beach we walked through the new International Shopping Centre. The buses were basically just out the door. Most importantly it was so much quieter with less foot and vehicle traffic than the next street over by the beach. Great facilities - room lovely and cleaned - well serviced." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.677437020810514, "helpful_class": 0, "review_text": "Fantastic service with incredible attention to detail, my favourite meal here is breakfast, what a treat!Location is also a big plus, for a long weekend in New York this is the place to stay, located close to Central Park and within easy walking distance to Broadway shows." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 5, "review_days": 0.90197152245345, "helpful_class": 1, "review_text": "My husband runs a radio show across the way of the El Cortez; because they do provide parking for that area he always parks here for convenience . This past Thursday my husband went to retrieve his car along with his guests vehicles from the show. They promptly brought their vehicles up while they were doing their closing good byes from this business meeting. Apparently they must have taken a bit long and one of your Valet attendants yelled at my husband and his guests to move out the way very rudely, and that there was a high roller waiting for his car. Now I under stand the value of a VIP guest coming from a hotel background my self but you NEVER treat one guest rudely because of their \"status\" to you. High roller or not this could have been handled differently! It was very rude and unprofessional to say the least. They could have still serviced the high roller guest with no issues or could have been more polite. Your attendants behavior left a bad taste in the mouth for my husband and his special guests who were from out of town as well, who would want to stay at a place who treats their guests so rudely. This was very unacceptable!" }, { "user_review_posted": 42, "user_total_helpful_votes": 8, "expertise": 0.000814404985209, "user_cities_visited": 22, "review_days": 0.825301204819277, "helpful_class": 0, "review_text": "The room was huge (indeed, the clost large enough to do yoga in). The bed was okay, but the fluffy pillows quickly squash down into hard rocks; the duvet and cover is all in one, no sheet, so it was all or nothing with the cover. The walls so thin that I could fully hear the conversations of the people next store (which woke me at midnight). And I\u2019ve never been in any hotel where the fitness equipment was not available until 7am. Admittedly, it is the weekend, but the hotel is booked completely out with a convention whose meetings start at 8am. Nice selections of tea in the room. Could use more outlets by the bed." }, { "user_review_posted": 40, "user_total_helpful_votes": 28, "expertise": 0.0032880944499610004, "user_cities_visited": 24, "review_days": 0.7809419496166481, "helpful_class": 1, "review_text": "Hotel is ok, nothing crazy but clean. Only issue the noise: you hear your neighboors, doors slammed, the cleaning ladies spend the whole day from 7am on the floor and are very noisy so forget about having a good sleep. Breakfast is not worth the price so do not bother. Like the fact that you are not on the strip and there is no casino so much quieter athmosphere in the lobby which i enjoy. Nonetheless the noise is a killer for me so unfortunately this will be my last stay." }, { "user_review_posted": 54, "user_total_helpful_votes": 19, "expertise": 0.0015978684190090001, "user_cities_visited": 90, "review_days": 0.6358159912376781, "helpful_class": 1, "review_text": "We stayed here one day prior to meeting NCL for an Island Cruise. The hotel is wonderfully located close to the beach. The view from our room was amazing. Check in was quick and easy. the elevators are tricky as you have to use your room key to access them. Food was good and shopping is very close by." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.366374589266155, "helpful_class": 0, "review_text": "This is my second time there and i enjoyed both stays.. no matter what the bump in the road is the staff is here to help guide you away from the issue.. very satisfied and will be going again.....l went with my fianc\u00e9 and we were only upset that we had to leave... great experience" }, { "user_review_posted": 114, "user_total_helpful_votes": 108, "expertise": 0.004489044524585001, "user_cities_visited": 89, "review_days": 0.49616648411829106, "helpful_class": 2, "review_text": "STARWOOD: GOLDMARRIOTT: GOLDAs I continue to ditch Marriott in 2017, I needed to find the perfect spot in Waikiki for the end of my Hawaii trip. I had just spent 5 nights in Maui, and needed 1 night here. I wanted it close if not on the infamous beach, new or remodeled, and affordable, well THIS IS IT!HOTEL: The property itself is not new, but Hyatt has renovated it and opened recently this Centric brand property. I'm estimating from memory here, but I want to say it's 28 floors or thereabouts. It is a mid rise building with stellar location.Inside ground floor, elevator up 1 level to check in, this is also where the bar/lounge and beautiful pool deck are. During my stay there was a beautiful Hawaiian artist singing from about 5-8 and with its location the streets are alive, especially from say 4p to 10p.THE LOCATION: As stated above, the location of this property is excellent. The only thing better might be one of the Hotels right on the beach, but the walk is a nice one, and one should get out and experience wherever they stay anyhow.Its about 5-10 minutes to Waikiki Beach itself. This property is surrounded by all kinds of shopping and restaurants. Excellent Asian Cuisine in Honolulu ;-)For those using UBER in Honolulu, please know that they have an arrangement with the local taxi's, not all of them, but some, and for that reason they are not the best option here. Use Lyft instead as they are their own drivers.The Missouri Memorial is about 15 minutes or more depending on traffic, and the airport a bit further. Diamondhead by car is 5-10mins, and can also be reached by foot.THE ROOM(S): I can understand the frustration of the one who just posted , if all the rooms are not of the same size. I doubt there is a huge difference however, and it would have to do with the former life of this property.I found my room, a Double on a top floor to be exactly what I needed, and you cant beat that it feels brand new being it was just created. Excellent opportunity for views of the city as well so be sure to ask if its possible. The front desk I found to be very accommodating.THE STAFF: I did not deal with too many people for this stay but the Sales support team was fantastic to work with and they clearly wanted my business, more than I can say for Marriott teams right now, guess what, they got it, and Marriott did not.Again as stated above from the greeting at the lobby doors, to the Front desk, to the Bar staff, and Maids, everyone was cheerful and accommodating.Was my Elite recognized? I am not yet Elite with HyattI would absolutely recommend this property. It was $150-200 cheaper than staying on the beach, and prices are insane in Honolulu. Save yourself money for everything else and stay here, especially if your stay is short, you wont regret it." }, { "user_review_posted": 28, "user_total_helpful_votes": 9, "expertise": 0.001450166296243, "user_cities_visited": 19, "review_days": 0.11117196056955, "helpful_class": 0, "review_text": "I stayed in this hotel overnight; as I missed my flight. I checked in at 10.30pm, and left at 930am. I was lucky there was room here.From Suvarnbhumi airport, to the hotel, it was about a 30 minutes drive.My experience with the counter staff was that they were OK. Spoke decent English and were courteous to a \"walk in\" registration. But while passing the counter, we were treated to the modern decorations of the lobby. They had plush couches and nice lighting. But at the moment, the hotel is undergoing some renovations. So there are white boards erected at various parts.So after check in was done; we checked out their rooftop bar. The Chilip, but it was closed. Though a little early (10.50), apparently \"due to the rain.\" My wife and I couldn't even peek or walk through. Maybe this fact could be taken note of for prospective visitors.No worries. The good thing about the location of the hotel is that it is near the night market. So we went out, and explored whatever shops were still open.To clarify; the hotel doesn't have a swimming pool. Rather it is a spa fountain of sorts. Looks OK though. Just don't expect to have a place too cool down, from the Bangkok heat.To describe their rooms: It looks like an office. One with modern furniture, in line with a boutique hotel. But cleanliness wasn't its strongest suit. But I can let the \"watermarks\" on my bathroom sink and counter slide; because my wife and I checked in at the last minute. Bed was small. But I personally liked a carpetless floor. Oh... and because I didn't expect to stay an extra night in Thailand I didn't bring a toothbrush. But the hotel only supplies such on request. Which to their credit, they supplied the two within 15 minutes. Even though it was midnight.But the 'highlight' of my stay came during breakfast. Apparently for the room rate, I wasn't given breakfast. Though I asked for it the night before. But, the restaurant manager did usher me in while 'he got things sorted out'. He said it'd be fine, and I thought it might be because the check-in staff didn't note it down, so we proceeded to eat. Midway through breakfast the restaurant manager informed us we didn't have it included. Fair enough. But my only point of improvement is to perhaps consider doing it at my table instead of while I'm taking food in front of other guests; and after I've had more than a few bites. I don't blame the restaurant manager because this is his job, but perhaps management can train them better.Normally, I wouldn't mind eating where the locals eat. As in, the streetside stalls with THB 40 - 60 dishes. A remarkable experience I do encourage, but I digress. So breakfast or not in a hotel in Thailand isn't a necessity. But my issue was:1. I'm in a hurry, because I'm checking out in about 2 hours.2. At the counter I specifically requested for it, last night, less than 10 hours prior.But describing their Breakfast: was what you'd expect of a 4-star hotel. Decent. Not the widest selection; but at a potential THB 850 - I can do so much better.After breakfast we were ushered to the reception counter. Now I must commend Jiraphat; the staff who resolved this issue. Both restaurant manager and he were left in a tricky spot and I appreciate that. Never blamed them. And kudos to the hotel for giving me the breakfast as a gesture of goodwill; and Jiraphat for handling the matter professionally and in typical Thai hospitality. I can only say that the prior experience had to be mentioned because it was unpleasant, and more so had they charged me for it despite my clarification at the counter; and for the way Jiraphat courteously handled it.Overall, the hotel is a decent stay. But, little things such as the lack of toothbrushes, how notebooks contain only 1 page, everything is offered as minimally as possible, breakfast would likely be not free, taxis are encouraged to be provided by the hotel (possibly for commission) - conveys the idea that the hotel gives the guest a passable standard, by saving on costs and charging you where they can.It's a mixed experience here. Maybe it's because I was previously staying at a 5 star hotel, or that I have enjoyed far better hospitality at similar hotels in Bangkok. But these are my observations from my very short stay here." }, { "user_review_posted": 59, "user_total_helpful_votes": 11, "expertise": 0.0007948129571340001, "user_cities_visited": 31, "review_days": 0.8576122672508211, "helpful_class": 1, "review_text": "We revisited the same place we stayed 20 years ago for our honeymoon. We enjoyed it again! The beach is small but offers more shade and still close to the water. Hotel is centrally located and walking distance to just about anywhere in Waikiki. Public transportation is readily available and Enterprise Rental Car is in the lobby for your convenience as well. Live music every evening. Highly recommend for people of all ages." }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 7, "review_days": 0.38554216867469804, "helpful_class": 0, "review_text": "Great place, highly recommended . Neat and clean. Not too pretentious. Good privacy. The gym is a bit small. Food is ok. Highly recommended for business visits. Though non smoking, mind you. Still a good address if you are meeting IFC or Worldbank" }, { "user_review_posted": 39, "user_total_helpful_votes": 18, "expertise": 0.002130386440217, "user_cities_visited": 18, "review_days": 0.090361445783132, "helpful_class": 1, "review_text": "We stayed at this hotel for 4 nights, the rooms are very clean and tidy, the staff are very friendly and helpful. The hotel is a good 45 mins walk to pier 39 where most the attractions are in San Francisco, or a 10 min walk to union square where you can take a trolley ride to pier 39. The hotel holds a free wine and music hour each evening so guests can get to know one another." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.842825848849945, "helpful_class": 1, "review_text": "I stay in this hotel for more than 9 years it used to be my favorite one in Dubai , but this time the service was very bad , the room was not as it used to be and the concierge was horrible , they didn't know to do any thing , I asked for the manager and someone called me said he is the assistant manage he was even worst than them." }, { "user_review_posted": 15, "user_total_helpful_votes": 9, "expertise": 0.0028026039942620003, "user_cities_visited": 234, "review_days": 0.12814895947426, "helpful_class": 1, "review_text": "With never being in Oahu before it was hard to know where everything was located and where would be a great place to stay. The hotel was located 2 blocks from mainstream Waikiki Beach. It was quiet but still downtown. The breakfast was disappointing. The menu was the same every day that we decided to go out one morning to try something different. The staff was very friendly. Loved having access to a washer and dryer on premises. A small grocery store was right around the corner. For the small amount of time you spend in your romm, the value is worth it. Will stay again if every visiting Oahu." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 105, "review_days": 0.515881708652793, "helpful_class": 0, "review_text": "We got a suite room & reasonably happy with it. Furniture is old but ok. My concerns were in safety for guests. No dead bolt on door, bathtub was slippery with no grips on bottom of tub, and no grip bar in tub. Hotel should have guest safety a priority." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.28532311062431504, "helpful_class": 0, "review_text": "Entering the hotel down a green, tree lined drive way is very different to other places to stay in Dubai. The golf course locale really does provide a feeling of an oasis in the city. Although it does stretch out a long way, the Park Hyatt Dubai does feel like a special place: lots of lovely outlooks, lots on interesting corners and a sense of connection with the marina." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.348849945235487, "helpful_class": 0, "review_text": "Love this hotel! Cannot beat the location ! The staff is friendly and the bar is lots of fun on the weekend! The views of Lake Michigan are terrific from many of the rooms. We hope to return to Chicago again and it will be our third visit to the Drake." }, { "user_review_posted": 19, "user_total_helpful_votes": 7, "expertise": 0.00167831030738, "user_cities_visited": 10, "review_days": 0.741511500547645, "helpful_class": 0, "review_text": "U Sukhumvit is a lovely hotel with really friendly staff, excellent rooftop pool, bar & restaurant and has very nice clean rooms. There is free tuk tuk service that can take you up to terminal 21, Soi 11 or other nearby places which is convenient. The walk from the hotel to terminal 21 is less than 10 mins. Soi 11 is a buzzing street with great bars (Above 11) and restaurants (Oskar Bistro). Definitely visit here if you\u2019re staying at the U or nearby." }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 12, "review_days": 0.051478641840087005, "helpful_class": 1, "review_text": "Although I'm here business and had no choice in the matter, I'm still not a fan of staying on the strip in Vegas. This Springhill is a great hotel that's off strip on Paradise Rd across from the LAS Convention Center and the old LVS Hilton (if you're familiar).The hotel is very clean, no casino noise, people are not tripping over each other, and NO SMOKE!The hotel staff is excellent and the rooms are perfect. Besides, there is nothing special about the average room in the strip hotels anyway.It's a short and easy walk to the strip or the nearest gambling hotel. Cabs are in abundance.If you wanna chill w/out the chaos...this is the place!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5054764512595831, "helpful_class": 0, "review_text": "slightly away from the hustle and bustle of the main Waikiki Beach strip, delightful room, great staff. no pool on site ,but the beach is a very short walk away and they nicely provide beach chairs and towels. They also have BIKES(!) to cruise around town, all included as part of the \"resort fee\". Honolulu and Waikiki Beach have bike lanes on many of their main roads, so it's easier to get around by bike than it is to drive for many of the local destinations. It's small, 12 floors, only 5 rooms per floor, so the staff remember your name when you come down through the lobby and are always ready to help. best service I've experienced in a hotel in a long time.Only gripe I could come up with is the resort fee add-on, but couldn't stay mad about it for long when they told me about how the bikes, beach chairs, beach towels, daily happy hour and breakfast were all \"included\" for the non-optional $25 resort fee. I've paid similar fees at other hotels but don't recall one where I felt like the services supposedly covered by the fee were things I actually wanted and used!" }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.7535596933187291, "helpful_class": 0, "review_text": "Quirky, very dark hotel and quite different to the usual hotels we have stayed in but this is what we had hoped for. We were told the building (ground floor) had had a previous life as a nightclub so the dark environment made sense, however disturbing to have as a first impression.The front desk staff were functional and lacked personal greeting but service saved but the friendlier doormen.The room (11th floor) and facilities were clean, mirrored walls which was 'different' and could not find a hanging space.Housekeeping starts early so be sure to put a 'Do not disturb sign on door'A/C in room was quiet, bed comfortable, water pressure in the shower was probably 100 years old as shower was more like a hose." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8723986856516971, "helpful_class": 0, "review_text": "This hotel and staff are awesome! They tend to all your needs and the rooms are fantastic. If you are staying in downtown Waikiki Beach this is the place to stay! Great restaurant's surrounding the hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9359255202628691, "helpful_class": 0, "review_text": "On a two night business trip my alarm went off at 5 am, 90 minutes before I needed to get up after an excruciatingly long day of work the day before. Then as I was trying to fall back asleep, the alarm in the next room did the same, only no one was there to turn it off...so it kept going and going.Feel bad giving such a bad review, but housekeeping should absolutely be checking alarms every time they clean a room...if it was not some disgruntled staff setting them." }, { "user_review_posted": 344, "user_total_helpful_votes": 127, "expertise": 0.001682024279654, "user_cities_visited": 124, "review_days": 0.179079956188389, "helpful_class": 0, "review_text": "Just a few blocks from the Space Needle, this Hampton Inn is wonderful. Spacious, and sparkling clean with the friendliest staff. The complimentary breakfast was served in a great space that was best organized and cleanest manner that I've seen anywhere." }, { "user_review_posted": 114, "user_total_helpful_votes": 36, "expertise": 0.0014227890149070002, "user_cities_visited": 46, "review_days": 0.923329682365826, "helpful_class": 0, "review_text": "Large rooms. Dated decor but clean. Lombard street is busy and there is plenty traffic noise - any of the reviews here suggesting not are either deaf or fake! WiFi good in room. Free parking a definite plus. No breakfast and no room fridge a minus. Safe area and nice neighbourhood. Not bad price for SF. I found no problem with desk staff on my visit. Short walk to Fort Mason and waterfront, regular buses along Lombard or Union will take you more centrally - if you download the MuniMobile app you can get all day pass for $5 or single trip for $2.5 ." }, { "user_review_posted": 97, "user_total_helpful_votes": 29, "expertise": 0.001341127570921, "user_cities_visited": 29, "review_days": 0.32749178532311, "helpful_class": 1, "review_text": "Had a chance to experience both of SF's InterContinental hotels. The Mark Hopkins has distinguished itself by it's location and old charm. The rooms was small but with the windows in the suites, it had an air of spaciousness. Each day came through with mmultiple views of the city. This location affords a view that allowed us to look out and plan the day. The bed was awesome, as well as the bath. Took full advantage of the jetted tub, after walking up and down the hills of SF. The in room dining was better than any other that i have tasted and lots of variety. As usual the staff was well versed in the three \"A\" (acknowledge, assist and appreciate), with the one exception - they really meant it. I most appreciated Sal, and the way he made me feel that I was back home again, thanks Sal! Here is the bad! Cost of access to the Club lounge. My suggestion is bring a friend, split the difference and you will more than makeup for the price. Still, if you can't bring a friend, you will find that the price is fair, if you take full advantage of the fantastic breakfast and afternoon Hors d'oeuvres." }, { "user_review_posted": 177, "user_total_helpful_votes": 120, "expertise": 0.0031811219766710004, "user_cities_visited": 73, "review_days": 0.41621029572836804, "helpful_class": 0, "review_text": "We were collected at MIA by our driver and wisked to the hotel. After a slight problem on arrival - our booking for a second room was not on their system - it was soon sorted out by the manager and we were in our well appointed spacious rooms. Comfortable beds and bathroom with a huge shower.The hotel has a rooftop pool which was nice to cool off after a day of shopping.Only 7 mins walk from Lincoln road shopping, 5 mins to the beach and 15 mins walk to the art deco south beach it could not have been better placed. We had breakfast next door to the hotels restaurant on Collins Ave each day - there is a 24hour diner - which is great when you wake up early after a flight from the UK. There are numerous restaurants on Lincoln Road for dinner and some nice shopping, though we did pop over to Bal Harbour Shopping Mall and the Aventura Mall which has Macy's, Bloomingdales, Nordstroms etc.The guys, when we checked out, were great at looking out for and flagging down a large taxi for our journey to the cruise terminal." }, { "user_review_posted": 79, "user_total_helpful_votes": 19, "expertise": 0.0010572965332680002, "user_cities_visited": 20, "review_days": 0.130887185104052, "helpful_class": 1, "review_text": "This hotel is located near sathorn road, which has many offices and banks. It is very near to a skytrain Chong-non-sri station, so the traveling is very comfort. I rested their two times, with deluxe room and grand-deluxe room, one of each. For deluxe room, the room is quite small, and noisy. For grand deluxe room, the room is comfy, and pleasant. However, the room on 9th floor had strange water running sound. The toilet had mild stink odor, so be sure to keep the door shut all the time. It was very hard to adjust the warm water, it has only hot and cold, no warm. The maid was too slow, on one day it nearly 16:30, and the maid still not make my room yet. Wifi was quick, however it comes and goes, on my notebook I have to reset the internet adapter every 10-15 min to maintain my internet accessed. Staffs are friendly and helpful. The breakfast had not too much to choose, The eggs were freshly prepared by cooks, but in some case, we have to wait for a long time, due to a long queue. The pool is very small. I think the room price is quite high according to its quality." }, { "user_review_posted": 41, "user_total_helpful_votes": 14, "expertise": 0.0015474335478210001, "user_cities_visited": 94, "review_days": 0.12048192771084301, "helpful_class": 1, "review_text": "This property is everything they say it is. Very nice rooms, quite and great service. The place is beautifully designed and decorated. We did not eat a meal at the Juniper but we had some appetizers at the bar and they were great especially the crab cake dip with flat bread. The drinks were excellent. Very friendly and professional staff. Check in and out were very smooth. Location is great for the access to restaurants and cafes around the university district. Metro rail access is a few blocks away. You can walk to the Lincoln Memorial in about 15 minutes. Everything else is a taxi or metro unless you are comfortable with lots of walking which we did. Very enjoyable stay here and would definitely come back." }, { "user_review_posted": 14, "user_total_helpful_votes": 28, "expertise": 0.009599470374048001, "user_cities_visited": 14, "review_days": 0.45071193866374504, "helpful_class": 2, "review_text": "Left the Rembrandt hotel yesterday after a three night stay, a good hotel that is clean and the staff are helpful, be aware that anything you order has a 17% charge added for service and vat.The pool is good and beds are readily available. The food is nice and reasonably priced and there is also a long happy hour during the day. Breakfast was excellent .In the fridge in the room are two glass bottles of water these are complimentary but the rest of the mini bar is chargeable.We used the local transport and found that the sky train is easy to use once you understand the map. We found the Thai people more than happy to help you as are the staff. You can buy a day ticket for 140thb. We also used the ferry boat 15thb and you can hop on and of as you please.The hotel is a long way from the grand palace and Khosan road but we travelled to this by sky train, taxi and tuk tuk. Expect to pay between 300 and 400thb but you will need to barter for this.We did not visit the grand palace as we run out of time but did go to what po the temple of the reclining budda,this is well worth a visit. Entrance fee is 100thb but keep you entrance ticket as the gets you a free bottle of water. There are free guide maps but make sure you pick up one in the correct language.Khoisan road - a must just for the experience. Busy noises and hectic in the evening but great to see. Look at the prices in the different bars as they range hugely.Sol cowboy. This is in walking distance from the hotel and again a worthwhile experience. There are bars that have happy hour every evening and we sat in the shadow bar as this went on to 10oclock. The staff were friendly and we felt comfortable here. It's a great place to people watch.EatingAcross the road from the hotel is the lean on tree restaurant,great place to eat and cheap about \u00a37 per personP kitchen. Come out of the hotel and turn right and it is just there, excellent value about \u00a36 per person ." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.717962760131434, "helpful_class": 1, "review_text": "My family travel to Washington DC, was very bad. services, attention and the people only take your money, in the 7 floor there was this smell of cigarette , the parking is 50 x night, no pool, I do not recommend this hotel for family travel." }, { "user_review_posted": 67, "user_total_helpful_votes": 31, "expertise": 0.0021359603834510002, "user_cities_visited": 12, "review_days": 0.43318729463307704, "helpful_class": 1, "review_text": "We stayed here on our way to Phuket at xmas and it was only 20 minutes from Mbk, you can get a courtesy bus there everyday to so not a problem.Our rooms were lovely well presented and very clean.Staff we're very helpful to and breakfast buffet was ideal for everyone.Nice pool room and gym to a really nice start to our holiday and helpful staff." }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 4, "review_days": 0.40251916757940803, "helpful_class": 1, "review_text": "We had just come from the W in Hollywood and didn't know what to expect as this was a recommendation by a friend who lives in San Fran and we normally go for the larger global named hotels, but what a pleasant surprise we had! Walking in you entire a very funky checkin, open bar setting which has loads of energy flowing through. We told the check in that we had come for a special occasion and immediate they upgraded us and gave us free upgraded wifi!!!Our room was very nice and spacious, only 2 negatives where that there was no actual ceiling lights so you would have to always put a lamp on and the towels weren't the best we had used, apart from that it was fantastic!!!First night we headed down to the bar and spoke to 2 amazing bar tenders who helped organise our NYE plans 2 days before!!! She also gave us a list of must does in San Francisco and also told us which local bars to head to which were great!!!The stay overall at the Zetta was great, location was perfect and i would defo recommend and book again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.180722891566265, "helpful_class": 0, "review_text": "Jackie, a waitress in park central's hotel restaurant, is just delightful. My boyfriend and I came downstairs to have Thanksgiving dinner. I anticipated it would be a depressing ordeal since my mother had recently passed. Thankfully, we met Jackie. She made everything lovely with her bright personalty and attention to detail.Unfortunately, our seats were across from the most tacky, inexcusable display of rudeness. The manager allowed guests to reserve a large table and bring in their own alcohol and food boxed from Safeway. They served their store bought red wine in plastic cups from their room. And served the rest of the meal on paper plates, left the paper bags scattered on the table. They should have been asked to reserve a conference room to host the gaudy dinner. Shame on the manager for letting this happen. Cafes don't even allow outside food, not to mention alcohol inside. especially when they are serving themselves on paper and plastic to avoid a corking fee. Just awful, Westin would be wise keep their name far away from this establishment.The 4 stars I left are solely for Jackie, the only tact and class MASO has.Thank You Jackie, for salvaging Thanksgiving." }, { "user_review_posted": 25, "user_total_helpful_votes": 7, "expertise": 0.001249034536025, "user_cities_visited": 13, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "My experience during my second stay at the Mondrian within the past three months was even better than my first. When I reported a thumping sound from music in the first room I was initially given, I was given a second, more quiet room immediately, and with apologies from the front desk staff. The beds are very comfortable, the rooms are very clean, and housekeeping does its job in a timely manner. Great customer service is clearly one of the key goals of management, and I very much appreciate it." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.006024096385542001, "helpful_class": 1, "review_text": "I went to Dubai from the 9th December 2014 till 12th December 2014 as I wanted to visit Dubai for the first time as I'm a huge car enthusiast and where better to enjoy cars than Dubai. Because of a short stay (3 nights) I needed a hotel which was comforting and had good customer service and great for a family of 4 so I looked up the Millennium Airport Hotel and it was perfect as I found an ideal room for which consisted of an apartment room with 2 bathrooms and the main bathroom in the main room had a walk in shower and a bath all in 5 star condition.The only trouble was that the room only included a king size bed which can only hold 2 adult so I need to buy another single bed which cost me 175 Dirhams (\u00a331.57) also they had a sofa in the living room where another person could sleep in comfort. For WiFi I had to pay another 100 Dirhams (\u00a318.04) and for breakfast I had to pay another 100 Dirhams (\u00a318.04) at the reception. The staff were very kind and help speaking in many languages and they have a tourist desk near the reception where they'll tell you the main tourist spots to go and they'll book it for you as well and get you a taxi to the destination.I recommend going on the Desert Safari and Drive Dunes (Price: Adults = 250 Dirhams (\u00a345.10) and Children (4-10 Years) = 150 Dirhams (\u00a327.06)." }, { "user_review_posted": 139, "user_total_helpful_votes": 54, "expertise": 0.0017757392894020001, "user_cities_visited": 64, "review_days": 0.366922234392113, "helpful_class": 1, "review_text": "Fantastic hotel, location, staff and most of all....the bed. Probably the most comfortable mattress I've ever slept on, coupled with awesome cotton linens, a feather bed and a down comforter made for the most incredible hotel experience I think I have ever had. Then, leaving the hotel to sight-see, I was right in the middle of everything. Union Square, the cable car line, shopping and restaurants are right there. The staff could not have been more helpful, including a sweet concierge who modeled a garment from Chinatown to help me decide if it would fit my niece. Highly recommend this hotel for any SF visit." }, { "user_review_posted": 105, "user_total_helpful_votes": 43, "expertise": 0.001877860269121, "user_cities_visited": 58, "review_days": 0.703723986856516, "helpful_class": 1, "review_text": "Our flight was late getting into Regan airport (nothing new there), and we checked in at 10:30 PM. The front desk agent proactively offered us a late checkout at 2:00 PM. The next morning, we got breakfast at the concierge lounge and stopped there again for coffee and juice before checking out. The lounge is roomy, comfortable and bright. The room and bathroom were a bit small but then we are in a large city. We had no view." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6133625410733841, "helpful_class": 0, "review_text": "Renee,Brandon,Nancy,Yoshi and all of the Equus ohana all go out of their way to accommodate you and make you feel as close to home as possible even when home may be thousands of miles away. Thank you all for providing amazing service in a clean facility all at a reasonable price. When I stay at Equus I'm not just staying anywhere I am staying with ohana. Mahalo Nui Loa" }, { "user_review_posted": 38, "user_total_helpful_votes": 20, "expertise": 0.002444874184799, "user_cities_visited": 20, "review_days": 0.21741511500547603, "helpful_class": 1, "review_text": "Stayed here before and is consistently great service. The rooms are large and comfortable. Great housekeeping service. Fast and efficient elevators. Casino was extremely smokey. Buffet quality has deteriorated a little....for lack of variety. Will return." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9003285870755751, "helpful_class": 0, "review_text": "Sometimes a break from your routine is exactly what you need:) We got that break at the Outrigger! Friendly staff all around, clean, great atmosphere and beautiful beach front. My son had a blast just hanging out at the pool and the music from the Kani Kakapila Grill made it enjoyable for myself as well:) We enjoyed the convenience of the shops and restaurants and absolutely loved the beach and appreciated the beach walk from the Outrigger to the Hilton. We were excited to be able to watch the firework show from the Outrigger...FriYay!" }, { "user_review_posted": 11, "user_total_helpful_votes": 8, "expertise": 0.003420500937879, "user_cities_visited": 4, "review_days": 0.33406352683461105, "helpful_class": 1, "review_text": "We escaped to this hotel for some relaxation. We stayed in the historic building with a garden view. They sent a bottle of champagne and their delicious banana muffins for free. Everyone was super nice and the beach was very clean, definitely a place to go relax. The hotel is beautiful, the best in the area! I just wish they could of told us more information about the pools that we could visit besides the one by the restaurant." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.549835706462212, "helpful_class": 0, "review_text": "The amenities are newly upgraded, and well equipped toiletry supplies. No stains, or smells in the rooms, relatively quiet (great A/C), very friendly and personable staff. Conveniently located, and in walking distance to bars, restaurants, and shopping. A free drink is offered to the restaurant across the street that is unique, and memorable.Highly recommended for a great deal compared to the way overpriced hotel options without this level of service, or amenities." }, { "user_review_posted": 23, "user_total_helpful_votes": 2, "expertise": 0.000311826873719, "user_cities_visited": 7, "review_days": 0.29518072289156605, "helpful_class": 0, "review_text": "Loved this hotel! We opted for the business class room. Well worth the extra money. Spectacular views. Corner room with balcony. Great location to the river, lake, and navy pier. Very clean rooms. Ours had a separate shower and soaking bathtub. Most wonderful after a day of walking. The staff was friendly and always glad to help. 3rd floor rooftop pool is amazing.plenty of chairsBbq grills available and a great store nearby. A jogging trail and a yoga area. Super cool place." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 10, "review_days": 0.174151150054764, "helpful_class": 0, "review_text": "San Fran was hard to book. You either paid through the nose, or were stuck with the mystery of how bad Tenderloin really was.... We chose this place and other than a bit of an odd (not odour, but weird) smell in the halls and foyers, this place was great. Excellent choice." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 6, "review_days": 0.318181818181818, "helpful_class": 0, "review_text": "Although renovations had just been completed, making the room clean and up to date, it's apparent that the design was to make as small of a room as possible and still qualify as a suite with King size bed. The bathroom is a puzzle. A good third of the bathroom space is un-used yet the shower stall is almost a torture chamber for medium to large sized people. It's also dark with no lighting. The room is fine otherwise. The view is not great but a short walk to the beach and you have the killer veiw of Waikiki with Diamond Head. Other than this I would say the staff is very courteous and professional including the valet parkers and I would recommend the hotel as it is located nicely for walking around Waikiki." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 6, "review_days": 0.750273822562979, "helpful_class": 0, "review_text": "If you are looking for an experience with outstanding service and cleanliness this is your place. Trump is centrally located to shopping, dinning and beautiful beaches. You feel the Aloha spirit with elegance." }, { "user_review_posted": 99, "user_total_helpful_votes": 31, "expertise": 0.0014098838991250002, "user_cities_visited": 33, "review_days": 0.657721796276013, "helpful_class": 0, "review_text": "The location of this inn is great. It is located one block from a very socially active and retail street with plenty of restaurants, shopping and bars. The location is safe with parking available. The rooms are clean and are roomy. The downside is they do not have a microwave or refrigerator. I needed a refrigerator for medication and they accommodated me with a surcharge of $5.00 per day and promptly delivered it to the room." }, { "user_review_posted": 37, "user_total_helpful_votes": 9, "expertise": 0.0010705839901470001, "user_cities_visited": 220, "review_days": 0.065169769989047, "helpful_class": 0, "review_text": "hotel nice a clean with a great pool close to most things or transport to take you.you could walk to most of the things to see as it is not hard walking provided it is not a hot day. Union station has a food court in the bottom if you don't like to stay at the Hotel and eat. Free WiFi in the foyer plenty of places to sit and a bar if you want a drink" }, { "user_review_posted": 61, "user_total_helpful_votes": 45, "expertise": 0.0034711482283390003, "user_cities_visited": 97, "review_days": 0.0, "helpful_class": 0, "review_text": "This place has great service, views, food, rooms, beds and a perfect location. Just blocks to the Pikes place market. Nothing to say bad about this place at all. If you are driving be aware all parking is valet." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "Perfect location for dining, shopping and a stroll to the air and water show. The staff was extremely friendly and the rooms were super clean. Thoroughly enjoyed the jazz trio for a couple hours on Friday night around the bar. Will definitely return!" }, { "user_review_posted": 122, "user_total_helpful_votes": 43, "expertise": 0.001600816144909, "user_cities_visited": 104, "review_days": 0.560240963855421, "helpful_class": 1, "review_text": "We stayed just overnight since the plane left early in the morning. Place is clean, well equipped with kitchen and coffeemaker. Beds ok, clean towels, in the middle of Waikiki. Good pool and friendly staff. Recommendable" }, { "user_review_posted": 222, "user_total_helpful_votes": 264, "expertise": 0.005663061273786, "user_cities_visited": 84, "review_days": 0.606243154435925, "helpful_class": 1, "review_text": "Beautiful historic hotel, that is for the most part very well maintained. With the exception of the rat that was dead and layed there all three nights by the back entrance, so I'm not sure how much the grounds are kept up. The room was a standard king room and was small but comfortable. We flew into BWI and finally got to the Fairfax around 8 pm, check in was good then we get to our room and neither key card worked....all I wanted to do was relax. My husband went down to get new cards and the lady at the desk told him \"I thought I may have forgot to activate them\". Are you being serious! The next night after dinner headed back to the room and once again key cards did not work. With things like this happening I could not give it a better rating." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.42168674698795106, "helpful_class": 0, "review_text": "one of the best hoteland amazing stuff and roomlarge room with best view and location near dubai mall and bolivard with very nice restaurant and public garden with toys for childrencheck in and out very fast and easy" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6555312157721791, "helpful_class": 0, "review_text": "This is the first review I have ever written about a hotel. I travel a lot for my job. The first time I stayed I liked it very much and booked it again last week. On April 3rd when I checked in the young man at the desk was barely civil let alone welcoming. I asked him a couple of questions which he grudgingly answered - one incorrectly.The next evening when I returned to the hotel I realized I left my key in the room. He was at the desk again - I apologized and asked for a new key card. He looked down and let out a huge sigh like I was the biggest idiot in the world and as he was getting the card he was literally shaking his head as he looked down. He handed the card to me and said \"Don't lose this one\" and as I turned and walked away he mumbled something else at me.I won't be returning - I won't put up with that crap anymore." }, { "user_review_posted": 51, "user_total_helpful_votes": 41, "expertise": 0.0037926237470600004, "user_cities_visited": 22, "review_days": 0.6544359255202621, "helpful_class": 0, "review_text": "Stayed overnight while on a 12 hour layover. The room was large and very clean and in excellent condition. The man that checked us in was extremely friendly and helpful and the shuttle was convenient to the airport. The breakfast was also diverse and fresh and very good." }, { "user_review_posted": 9, "user_total_helpful_votes": 8, "expertise": 0.004205131977392001, "user_cities_visited": 451, "review_days": 0.119934282584884, "helpful_class": 2, "review_text": "Great stay. I stayed with this hotel 28 years ago as well. Has been updated since then! Great, friendly staff from the bell desk, reception to cleaning staff. Excellent. View is amazing either side of hotel. We had ocean view and it is stunning. Late checkout 12pm was great. On our last day the hotel checked our bags and allowed us a complimentary room at the end of the day to freshen up prior to our night flight. They did take a substantial deposit upon check in, so I had almost $300 \"frozen\" on my card. This was placed back on my card within a couple of days after leaving. Overall a great stay. Highly recommend!" }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 11, "review_days": 0.730558598028477, "helpful_class": 0, "review_text": "This hotel is one of the best hotels I have stayed in San Francisco. The hotel has a calm and relaxed vibe to it. You feel pampered and taken care of. The room is clean, the bed are comfortable, the linen are smooth and luxurious. The bathroom is huge and I really liked the double Faucet head feature, a great way to take a shower. The health center is great, the pool area is nicely furnished and has a spa ambiance. The gym is one of the most impressive I've seen. Keep in mind that it costs 25$ to go to the health center, it helped me to know this in advance. It is hard to find a renovated hotel in the middle of downtown, so this was a nice surprise. We enjoyed our time in this hotel and we definitely would want to come back again." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.423329682365826, "helpful_class": 0, "review_text": "It's only 3 minutes to the bus stop that can transfer to many tourist attractions.And it takes 5 minutes to the shopping district(including DFS).We lived in the canal view room which gives us a surprising night view." }, { "user_review_posted": 341, "user_total_helpful_votes": 144, "expertise": 0.0019398262342810002, "user_cities_visited": 76, "review_days": 0.085980284775465, "helpful_class": 0, "review_text": "actually the Mercure hotel is just situated above the Ibis hotel, sharing the same Breakfast room. Ibis have the 8 down floors & Mercure from the 9 th till the roof top where u can find a nice pool & view on the National stadium. Hotel is only 2 years old so everything is still ok . the rooms are well designed . superior or executive are identically the same , except some amenities more in the executive. there is also an executive lounge only for executive members where u can eat & drink all day long . Very easy for visiting BKK with BTS at 20 m from hotel: station National Stadium." }, { "user_review_posted": 82, "user_total_helpful_votes": 11, "expertise": 0.000540928944542, "user_cities_visited": 108, "review_days": 0.527382256297918, "helpful_class": 0, "review_text": "Arrived at 10am after travelling for approx. 24 hours, only to be told we could not check in for anotber 5 hours!!! We came from winter and were not dressed for the heat. We were tired and in need of a shower. Not happy that we had to just sit it out and wait until exactly 3pm before we could check in. Surely if the room was prepared we should have been allowed to go up. Put a spoiler on the start to our holiday." }, { "user_review_posted": 76, "user_total_helpful_votes": 50, "expertise": 0.003083677415982, "user_cities_visited": 210, "review_days": 0.31161007667031704, "helpful_class": 0, "review_text": "Great location right on Fisherman's Wharf. The building, owned by the National Park Service, is on lease to hotel proprietor. Formerly one the large canneries that eventually became Del Monte.It has a cool nautical theme with lots of exposed original brick and beams from its cannery origins. Nice rooms, good service.The only knock is that the WiFi is so bad it is almost unusable." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6144578313253011, "helpful_class": 0, "review_text": "My three day stay was fantastic. Held a work meeting with invited visitors staying at the hotel and tow days of meetings at the hotel. Staff, rooms, facility and services were all best in class. Food at the restaurant and the work meetings was excellent. Best experience we have had at a DC hotel for this annual work function." }, { "user_review_posted": 250, "user_total_helpful_votes": 87, "expertise": 0.0015791680459, "user_cities_visited": 102, "review_days": 0.257940854326396, "helpful_class": 1, "review_text": "I stayed there 3 nites for a conference.Stimulated by the enthusiastic reviews I decided not to book one of the conference /corporate hotels.At check in had to wait for a while . As per my booking request I asked for a quiet room.I got a room on an upper floor away for the street.Small window lookin at pipes.The real pitfall turned out during the nite. The noise from the pipes was so loud I decided to turn on the even louder AC .Next morning another person at the reception told me I should never have been assigned this room since it was well known to be noisy.He offered another room second floor towards the street. Lots of action going on there during the nite (this is quite certainly not one of the best areas on SFO.I wanted to cancel the 2 remaining nites but was told that I could not.Survived with ear plugs and as short as possible stays in the room." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 5, "review_days": 0.083789704271631, "helpful_class": 0, "review_text": "My husband and I stayed at the Fairmont for our first anniversary last weekend. The hotel is beautiful, clean, and the staff was amazing. From the doormen, to the servers in the restaurant to the concierge, we were treated like royalty. Chris, our consierge was so friendly and helpful! He helped us plan our entire weekend and recommended the best restaurants in Georgetown. The front desk upgraded our room for a minimal fee and it was exquisite. the bed was soooo comfortable! Our entire eXperience was wonderful. We look forward to staying here again in the future!" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.551478641840087, "helpful_class": 0, "review_text": "Staying at your hotel was not a good experience at all. I will never repeat it. There are several reasons:1) When I called to make a reservation for my room I made it clear that I need my rate to include bed and breakfast and when I arrived to Washington I found out that my rate does not include breakfast! And if I need breakfast every morning then I need to add another $100 to my bill!2) Unlike any Marriott Hotel rooms, the room was missing some basics: water bottles, slippers and cotton buds in the bathroom for example.3) I had already made the reservation using my credit card and I left $1000 as a down payment upon my arrival. After a couple of days, coming back from a long day at work and I find myself not able to access my room. I go back to the front desk and they tell me my credit card is no longer working and I am required to cover the amount either by cash or other... Don\u2019t you have a more decent way of delivering the message?! You could have left me a message on my phone or in my room and I will come down to the front desk but making my room not accessible to me! Shame on you!4) Lastly, I ordered somethings online and I called the front desk to ask about my parcel they told me we do not have it and we have never received it. They had to look for it and we went back and forth several times till they delivered it to me. This incident happened twice during my whole week stay. What a mess! This place lacks professional management and coordination among hotel staff.No wonder your rating is a cumulative 4.2 though I am sure it will go lower very soon." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.93921139101862, "helpful_class": 0, "review_text": "I had a wonderful experience at the Stanford Court in San Francisco. All of the hotel staff were so friendly and helpful. I love the little fitness center! Fantastic equipment and so peaceful. Shoutout to Tony, what a beautiful place!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.10624315443592501, "helpful_class": 0, "review_text": "Staff really makes this hotel. Everyone from check-in to departure was friendly and smiling. Harrington at the front desk was very helpful on several occasions so kudos to him! Breakfast employees kept the busy room clean as possible. Very nice stay at the hotel." }, { "user_review_posted": 49, "user_total_helpful_votes": 15, "expertise": 0.001375856532616, "user_cities_visited": 24, "review_days": 0.37623220153340603, "helpful_class": 0, "review_text": "A big hotel with all the works - rooftop pool, several restaurants, city view bar, spa facilities, gym etc. Well maintained modern rooms that are technologically smart with a great view of the city. Conveniently and centrally located in the Sukhumvit area. Customer service is amazing for such a big hotel. I'll definitely come back." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.990690032858707, "helpful_class": 1, "review_text": "Wonderful place. Clean, friendly, comfortable, great staff. Had lots of fun. Great restaurants great food.Hotel staff so helpful and friendly. Construction apparently going on but never heard any noise or saw any indication" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.492880613362541, "helpful_class": 0, "review_text": "I enjoyed my stay overall. I would have liked to have a breakfast buffet everyday to minimize the time I would take waiting for breakfast and $3.50 for a cup of coffee in the grill is somewhat excessive." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.414019715224534, "helpful_class": 0, "review_text": "The room compares favorably to any downtown Vegas property and most older casino hotels (Excalibur, Tropicana), great service, amazing location and best of all NO RESORT FEES!!! I had car trouble and called ahead for a late check-in in the reservation and the whole process was a breeze! Great staff." }, { "user_review_posted": 52, "user_total_helpful_votes": 42, "expertise": 0.0038109303253290004, "user_cities_visited": 41, "review_days": 0.192223439211391, "helpful_class": 0, "review_text": "We stayed here for a birthday trip to Chicago. It was excellent. Great location with easy access to any of the \"L\" train lines, a few blocks from Millennium Park and the Art Institute, shopping, eating. We stayed in the premium king room and it was perfect. There was a sitting area with a sectional (pretty much a living room) and another room for the bed. Pulling out the extra blanket from the closet and watching TV on the sectional felt as cozy as being at home. The bathroom was modern and roomy with nice toiletries. It was heaven coming back to this room after a day out in Chicago. The room was quiet, we didn't hear any noises from the \"L\" train at night, it could be because our room was towards the back. The bed was more comfortable than our own bed at home! After the first night's sleep, my husband said he had never slept so well in a hotel before. We will be returning to the Silversmith the next time we're in Chicago!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.877875136911281, "helpful_class": 1, "review_text": "I had to wait for hours to get even the basic stuff like dental kit etc. Most of the time, nobody answers the front-desk. Wifi didn't work most of the time and even when it did, it was slow. Bad experience overall." }, { "user_review_posted": 82, "user_total_helpful_votes": 23, "expertise": 0.0012514027821500001, "user_cities_visited": 41, "review_days": 0.048740416210295005, "helpful_class": 0, "review_text": "I recently stayed at the hotel and found the renovated rooms to be refreshing and modern. I have stayed at this hotel many times over the past two decades. I love the public places and wish they would have honored the historical style, the modern lobby does not fit for this hotel. I miss Town and Country. Edgars (bar cafe) is nice, but the service is slow and the staff seem distracted. Azi at the Concierge is the best, she can help you with anything and knows the city better than anyone. She is awesome. They need to replace their windows. I had a room on the ninth floor and was woken up every morning about 4 am from noise in the alley. That should not happen in a hotel of this caliber. That would be the only reason I would not come back, when you travel you need a good nights sleep! Please replace your windows!" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.44633077765607804, "helpful_class": 1, "review_text": "Wonderful views of the Bangkok skyline can be enjoyed every day during the amazing breakfast buffet. Definitely one of the best of the hotels in this area - the food is always impeccable and delicious. Its also a great location to the BTS (Ploen Chit) and Central World shopping and food. Highly recommend it over the other options nearby." }, { "user_review_posted": 17, "user_total_helpful_votes": 9, "expertise": 0.002459904849063, "user_cities_visited": 11, "review_days": 0.49397590361445703, "helpful_class": 0, "review_text": "everything was great - room, lobby, service, location. I appreciated the platinum recognition- we were upgraded to a suite Lounge provided very good food with excellent breakfast and lounge ( but OK evening appetizers - not very impressive) Everyone is genuinely happy to help and to serve beds were super comfortable they have a car available for the guests." }, { "user_review_posted": 418, "user_total_helpful_votes": 71, "expertise": 0.000714298158504, "user_cities_visited": 80, "review_days": 0.46385542168674704, "helpful_class": 2, "review_text": "It is always great how the Ritz finds historical properties in the best of locations. What I will never forget is the great service of the concierge staff, and especially the ladies and gentlemen of the Club Level. Starsky and a hispanic gentleman made my stay there extra special, from the warm welcome to the fond farewell. Superb!" }, { "user_review_posted": 58, "user_total_helpful_votes": 27, "expertise": 0.002149703036598, "user_cities_visited": 565, "review_days": 0.18838992332968202, "helpful_class": 1, "review_text": "Was considering other options in Union Square. So glad I made this choice. Away from the noise and grime. Set on a quiet street on a hill a short walk to shopping and restaurants. Club level did not disappoint." }, { "user_review_posted": 111, "user_total_helpful_votes": 54, "expertise": 0.002251506720225, "user_cities_visited": 62, "review_days": 0.512595837897042, "helpful_class": 1, "review_text": "This was our first visit to the city and when looking for accommodation the Chelsea Inn had good reviews based on value for money, cleanliness and location. We arrived at night after 38 hours of travelling. The room was comfortable and clean. There was some noise from the street but not enough to bother us. Location was great. We easily walked to the bridge, Fishermans Wharf, The bendy street part of Lombard and great food choices in the area. My only complaint was that there was no fridge in the room. I believe one was available for an extra cost. Surely this could be included in the room rate!" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.358159912376779, "helpful_class": 0, "review_text": "We chose this hotel based on excellent reviews on TripAdvisor, the position to Waikiki Beach, the services provided, the standard of the room and the cost.We were not disappointed!We had requested a quite room on a higher level and that's what we got.Our room 2107 was positioned high on the south side with views towards the mountains and east to the ocean. We even had our very own little entry balcony on approach to the room.It seems the hotel staff enjoy their work. They always acknowledged us when we walked in or out of the lobby. They assisted us with every request with a smile.Complimentary breakfast in the relaxed lounge area was fresh and sufficient to start the day. Coffee, tea and chilled water available all day.I would definitely recommend this hotel to people who want to enjoy the surrounds of Waikiki and are not looking for resort style with larger rooms. We felt our room was just right for a couple.Thank you for our no problem relaxing stay." }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 11, "review_days": 0.137458926615553, "helpful_class": 1, "review_text": "I and my colleagues ended up at the Eldon for a week on business because all the other hotels were booked.The building that houses the suites was nice in and of itself, but the immediately surrounding area was....not amazing. It was right near the convention center though, which we had to walk to everyday, so that was a plus.The rooms were really quite beautiful, spacious, with marble floors and plush beds. The shower was superb -- the highlight of my mornings!Unfortunately, the wi-fi was spotty at best, and there was no cell phone reception in my suite. This made it difficult to conduct business, as I'm sure you can imagine.Also, my suite was on the bottom floor, and my windows looked out onto a brick wall, so I could never tell what time of day it was because the sun couldn't get through. Also, every morning without fail, the sound of gallons of water being poured down the side of the building outside my window would wake me up. I still have no idea what that was from, but it was startling and annoying.I was also disappointed in the fact that the breakfast area never really seemed to be open. I get the vibe that the place just needs new management.Bottom line: The place was relatively cheap, and in a good location for our purposes. It was good for sleeping and showering. It wouldn't necessarily be my first choice for a leisurely D.C. trip, though." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 5, "review_days": 0.39868565169769904, "helpful_class": 1, "review_text": "We stayed with kids in two connecting rooms \u2013 one with two full beds, and one with king size bed, and really enjoyed our stay. The rooms and bathrooms were very comfortable and perfectly clean (although not the newest as some other travelers pointed out), and had great city views. We stayed on the 13th floor, and did not have any problems with noise as others reported. We enjoyed the hotel bar (great burger!), the location, and overall really friendly and helpful staff. The new elevators seem quite efficient, too." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 3, "review_days": 0.9611171960569551, "helpful_class": 2, "review_text": "One word folks..DON\u2019T!!If you are looking at this hotel and contemplating another, do yourself a favour and the take the other. I wish we would have....Whilst the hotel itself is amazing, the construction site around it is shambolicDespite requesting a room away from the diggers and rattles we\u2019ve had 2 nights of rattling and digging, with a 5 year old and a 7 year old who are waking up earlier than they would and as a result grumpy throughout the day .. (parents you get my drift?!) Yeah..!Lots of lovely hotels to choose from in Dubai in and around JBR, save yourself the pain and the sleepless nightsHappy 10 year anniversary to us" }, { "user_review_posted": 34, "user_total_helpful_votes": 20, "expertise": 0.002745487470062, "user_cities_visited": 237, "review_days": 0.028477546549835003, "helpful_class": 0, "review_text": "I stayed in a suite with 2 friends for a week, it's a lovely hotel, that has everything you need, though I would really suggest booking a suite. They have a balcony, whereas in regular rooms you cannot even open the windows, which was our main issue when arriving, which is why we changed. The additional cost was well worth it." }, { "user_review_posted": 36, "user_total_helpful_votes": 23, "expertise": 0.0029914058381450004, "user_cities_visited": 20, "review_days": 0.041621029572836005, "helpful_class": 0, "review_text": "This is a great hotel. I love the modern funky d\u00e9cor, the location, the friendly employees, and the newspapers, but....the walls are thin. I heard our neighbor zip up their suitcase, then another evening we heard a group of folks come in (we had gone to bed early) and they were not being loud, but we heard them get ready for bed, etc... just them coming into their room woke us up so, I'm not sure that we will return. If you just use the hotel to shower and sleep, this may not matter to you.There is no self park here, only valet. We had efficient service each time we dropped the car or departed. We had returned from our afternoon out and our room still wasn't ready at 3:30 so that was disappointing, but it did give us a chance to spend some time in the lobby, by the fireplace, which was nice. They provide a complimentary copy of the WSJ, USAToday, local Seattle paper and one other one, which I loved. Make sure you join the Kimpton Karma club for free Wi-Fi. We had a package overnighted to us and they alerted us shortly after we received the \"your package has been delivered\" email.+hot water came out fast+good water pressure+fruit infused water in the lobby+all employees were friendly+great charging station for electronics+good downtown location+great selection of snacks and stocked mini-bar+room was clean+happy hour was reasonable, great variety of drinks+full size shampoo, conditioner and soap in shower+lamps on nightstand had dimmer switches, nice touch+room was spacious-no fan in the bathroom-only 2 full size towels in bathroom-the walls were thin, really thin" }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.832968236582694, "helpful_class": 1, "review_text": "To enter the bath tub is like jumping a 2 feet hurdle. The glass divider is only 25 inches wide, so the water end up splashing outside the tub. Limited space around the water basin. The closet space is limited to 6 pieces of clothing and only 4 drawers for clothing. The room design is very odd, with strange angles. Definitely will not be back, especially when it is sooooooooo expensive. Not worth the money, poor value." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.506024096385542, "helpful_class": 1, "review_text": "My family and I stayed in Bangkok for 5 days. Before arriving, the hotel staff was amazing with accommodating rooms so that they were joined. They helped with tourist attractions, things to do for families and even reserving a taxi to the hotel.The rooms were very clean, the staff was super friendly and the food was amazing. I have ZERO complaints and I will be staying again when I return!Room service was fast and SO good!" }, { "user_review_posted": 20, "user_total_helpful_votes": 5, "expertise": 0.001103387399315, "user_cities_visited": 183, "review_days": 0.256845564074479, "helpful_class": 0, "review_text": "I have stayed at this Westin several times for business. I love it for the fact that you can get away from the glitz of the strip and still be a stones throw from everything. However, it's time to renovate and clean up the rooms.I switched as soon as I arrived due to the odor in the room. While room 2 was marginally better, it still had an odor that the best I can explain, smelled like a 3 year old cab with vinyl seats.Staff is great, and what you expect from SPG and Westin. Just update the rooms already." }, { "user_review_posted": 33, "user_total_helpful_votes": 30, "expertise": 0.0043032108573320006, "user_cities_visited": 28, "review_days": 0.5542168674698791, "helpful_class": 0, "review_text": "This was our third stay. We have always liked The Dupont Circle but this was the best. We got a \"3 nights for the price of 2\" offer on a \"Studio Suite\" which is basically a large bedroom with a sitting area and very generous bathroom. The room was very nicely furnished and everything was up to date. The room was on the top floor of the hotel where we had access to a lounge and balcony. The best part was that the room was away from the street so it was very quiet, especially for an urban hotel.From the welcoming half bottle of wine to the fruit plate and chocolates, we were treated very well throughout the stay. Our only complaint is that there is only one elevator accessing the top floor, but it is available to all guests, so waits for the elevator could approach five minutes. A small price to pay for an urban oasis." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.484665936473165, "helpful_class": 0, "review_text": "This hotel is in an excellent location virtually in the centre of the CBD and within easy reach of all restaurants, bars and shopping. Also tours are easily arranged from the tour desk. The staff are friendly and helpful and we were well looked after." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9173055859802841, "helpful_class": 0, "review_text": "Miss Teresita from the Honolulu airport hotel housekeeping was as accomadating and nice as every housekeeper should be. My wife and I really commend her effort as she is very meticulous when it comes to how a room should look after a good cleaning." }, { "user_review_posted": 462, "user_total_helpful_votes": 285, "expertise": 0.002884569915354, "user_cities_visited": 125, "review_days": 0.052573932092004005, "helpful_class": 1, "review_text": "We are Gold members with Diamond Resorts International and booked Polo Towers as a last minute late winter getaway using our points. As a result we managed to get a five night stay for a 50% discount from their normal rate. As we had never been to Vegas before we requested a villa overlooking The Strip and we were not disappointed. However, as the building is set back from The Strip by approximately 150m we were not as close as I had anticipated. Using our points, we booked a one bed villa that has a good sized living room with dining area and full kitchen. There is a large flat screened TV, DVD player and a good selection of cable channels. The sofa can be turned into a queen sized bed meaning that two couples can stay here with privacy.Just off the lounge is the Jack-n-Jill bathroom with two hand sinks and a large tub/shower. There was always plenty of hot water at a good pressure.The master bedroom has a king sized bed, small flat screened TV and an iPod connectable clock. There is a safe contained within the built in closet.All rooms are tastefully decorated and appear to have good quality, clean carpets. There are free laundry machines on several floors and in all three of the towers. The air conditioning worked well and wasn't at all too noisy.The kitchen is equipped with a full range cooker, over the hood, large microwave, fridge freezer, toaster, juicer, electric can opener and full sized dishwasher.We had a villa on level 16 of tower three so we're more towards the back of the complex but still with a view. It didn't affect us at all because we were out during the day but we did keep having voice mail left advising us that, due to renovation work on level 15, the water would be off for short periods during the early afternoon.On the roof of the property is a decent sized swimming pool measuring about 35'x15'x3' and a hot tub. I noticed both had a hoist to enable disabled guests access to the water. There is a viewing platform looking toward Las Vegas Boulevard and also giving a great view of McCarran airport. There are several barbecues, some dining tables/chairs and lots of poolside loungers, some of which are shaded.There are three choices for parking. Valet, self park open air and self park sub-terrainian. All of which are free (for DRI members anyway - not sure about other guests). As we are gold members we had access to the VIP check-in area which is a room separate from the regular check-in area. We had arrived early but our villa was ready and the check-in process was over within seconds.As with all DRI properties, there isn't a daily room clean but they do provide a daily towel change and garbage removal.If we are ever back in the area this is where we will stay again but as Las Vegas isn't really our 'cup of tea' I'm not sure when that will be. A huge plus (for us) is that there is no casino attached to Polo Tower so it is quiet and doesn't have any smell of stale cigarette smoke.Finally, we did take the owner update which was still a sales pitch for us to buy more time/points but true to their word it was done within 60 minutes after we said we were not buying." }, { "user_review_posted": 18, "user_total_helpful_votes": 18, "expertise": 0.004744565817058, "user_cities_visited": 40, "review_days": 0.196056955093099, "helpful_class": 2, "review_text": "We splurged on a two bedroom suite for a week to end our 3 week USA holiday and weren't disappointed. The location is great, easily access to Planet Hollywood Miracle mile shops and the Strip. Hotel staff were friendly, professional and always helpful. The room was clean, well appointed and spacious and we had everything we needed to prep a few meals and get a few loads of washing done.The hotel offered several varied activities which looked interesting but it's Vegas ! who has time to do anything except eat, explore the strip and surrounds and go out adventuring at night.We will definitely stay here again and make some time to utilise some of the facilities, especially the roof top pool and bar. Having a car can help a lot when you have a full kitchen at your disposal as you can duck out to a Walmart/Costco etc and load up on quick meals and drinks. 'Proper' food that you can prepare yourself in the room is hard to come by on the strip. There's plenty of snack food available in the area but as expected, Vegas hotels want you to 'eat out'. ABC stores in Miracle Mile is probably your best bet for those convenience items and to grab a cold beer on your way out at night. (Bud was 2 large cans for $4). Self parking is not available but valet was quick and easy. (for those not accustomed, I believe a couple of dollars tip each time you collect your vehicle is perfectly acceptable)" }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 61, "review_days": 0.409090909090909, "helpful_class": 1, "review_text": "My husband and I stayed here during the second week of January this year. It was clean and nice. The room was spacious and newly remodeled. We really enjoyed our stay! Staff was friendly and helpful as well." }, { "user_review_posted": 11, "user_total_helpful_votes": 10, "expertise": 0.0043032108573320006, "user_cities_visited": 9, "review_days": 0.06900328587075501, "helpful_class": 1, "review_text": "This hotel is what all other hotels should aspire to be. From the thoughtfully fused art deco yet hipster yet contemporary d\u00e9cor through to the amazingly courteous staff, whoever is behind this gem of a hotel has got it just right. The rooms are exquisite, the restaurant is lively without being brash, cool without being aloof, and the food they serve is superb. It would be unfair to single anyone out for special praise because every staff member we interacted with was fantastic. The location is wonderful, far enough away from the garish Ocean Drive and the less salubrious aspects of South Beach, but close enough to the action if that's what floats your boat. The beach is a 2 minute walk away, and access to The Raleigh's facilities is a nice touch. If we ever return to Miami this is where you'll find us." }, { "user_review_posted": 12, "user_total_helpful_votes": 9, "expertise": 0.0035308396778100004, "user_cities_visited": 6, "review_days": 0.34118291347207, "helpful_class": 1, "review_text": "Dirty!, staff unhelpful and unfriendly! Tv's did not work, 2 Tv's only 1 remote that did not work on either tv! Do not waste your $$ here! It's not worth it. There are better places to stay for the price." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 12, "review_days": 0.085980284775465, "helpful_class": 1, "review_text": "Read the online reviews before booking this hotel. Unfortunately review does not match the hotel. Was disappointed with it. Stayed in the north tower. Huge hotel, took us 7min to get from room to the lobby and 2 elevators.Bathroom was old and dirty, no hand towels given, room carpet was disgusting and there were no room slippers given. Not enough lighting in room. Room was very dark. No mirrors in room, not enough plug points. Overall, the room wasn't fantastically clean, wasn't well planned with the lighting, wardrobe, and amenities.On the bight side, the pillows were very nice, the famous chicken rice stall is opposite and there is a night market right outside. Reception staffs were good and quick. However, these won't be enough for us to return to this hotel for a 2nd stay." }, { "user_review_posted": 61, "user_total_helpful_votes": 12, "expertise": 0.0008447244516070001, "user_cities_visited": 11, "review_days": 0.5679079956188391, "helpful_class": 0, "review_text": "Been staying in hotels in pratunam area for years n finally decided to splurge on a beautiful comfy hotel to stay in for 2 nights. Beds so comfy, nice welcome drinks and friendly bellboys. Only disappointed with d location as it\u2019s a longer walk than other hotels in the area. Will consider staying again as the room feels so comfy." }, { "user_review_posted": 5, "user_total_helpful_votes": 8, "expertise": 0.007657508551252001, "user_cities_visited": 28, "review_days": 0.555859802847754, "helpful_class": 1, "review_text": "Wow! Wonderful little hotel in a GREAT location!!! Walking distance to the Space Needle, Pike Place Market, tons of bar and restaurants! We stayed in room 211...great room...very clean, no view, but also not noisy (which was a concern from reading other reviews). The bed was very comfortable. The decor, bathroom and carpet were clean and bright. The kitchenette was a nice touch. We didn\u2019t use the microwave, but it was nice to have the option. The fridge was very useful for keeping bottled water in. Rooftop deck is super cute. We lost our umbrella, but the front desk has umbrellas to borrow, which is great! Overall just a great little hotel! It very much exceeded our expectations, and we would definitely stay here again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.2092004381161, "helpful_class": 0, "review_text": "I stayed here for an overnight trip on Jan 16. I enjoyed the location because it was away from tourists, fairly quiet, in a cool neighborhood, and accessible to subway and walk along Hudson River Greenway. I had a view of the GW Bridge from my room and the hotel is around the corner from Audubon Ballroom where Malcolm X was assassinated.The hotel staff were great and professional. When my room wasn't ready they immediately gave me a new room on a higher floor. Asked if I needed anything and greeted me every time I came into the hotel.The room was petite and modern which is fine for me. I love how the window opens in the room, heater in the bathroom, and the bath products smell amazing.If you want a quiet place, accessible to subway, good price, and great service then I recommend this place." }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 14, "review_days": 0.15553121577217902, "helpful_class": 0, "review_text": "This hotel is located in a very central location- we love to walk and it was a nice walk over to Fisherman's Wharf (on the way, walked through Union Square, Chinatown, North Beach). Parking was convenient. Room was very clean, and staff was friendly and helpful. Breakfast in the hotel restaurant was good (nice to have waitress service with a cooked meal included), and the decor of the restaurant is fun. This was the best price we could find for the location.With that said, our room was VERY tiny. Hotel is dated, not at all modern. As many have said, it's very reminiscent of an old European hotel (which isn't something I look for in the US).It was good for what it was- a bed in a central location." }, { "user_review_posted": 92, "user_total_helpful_votes": 99, "expertise": 0.005113960729003, "user_cities_visited": 105, "review_days": 0.043811610076670005, "helpful_class": 1, "review_text": "The Mandarin Oriental DC is a first-rate hotel but not quite up to the standard you might come to expect with the Mandarin Oriental. Compared with other DC properties it is top-tier.The facilities are very nice. The location is central but tucked out of the way. The service would be considered excellent when compared to a normal hotel, but it's just not quite up to par with other Mandarin properties. It could be a matter of regional behavior but the staff here didn't seem as warm as some of the other properties. Again, by DC standards, they are at the top of the heap. However, guest of other MO properties might notice the difference.The rooms are generous in size by DC standards. My bed was quite comfortable with outstanding linens. The bathroom was spotless with a large tub and a large shower. The mini bar was well stocked.There is a nice lounge in the lobby. This, however, is one area that separated this hotel from other MO properties. The service was a bit slow. Some of our drinks were set down directly on the table, whereas other MO properties would set them on something (a napkin, etc). One of us ordered tea and the small pot was not refreshed. These are small things, but were notable for such an all-star chain.The spa facility is small but nice. The wet area is a bit dated but the actual spa service was outstanding.By DC standard this is a good place to stay. Frequent MO travelers might notice a few minor areas that could be improved." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 25, "review_days": 0.014238773274917, "helpful_class": 0, "review_text": "Check in was fast and the front desk was friendly enough. Hotel rooms were adequate and clean. We are happy that we were were able to get adjoining rooms for our family.Location is perfect if you are a first time traveler since it is very near the Smithsonian Museum. However, having checked in on a weekend, most of the shops near the area are closed." }, { "user_review_posted": 91, "user_total_helpful_votes": 72, "expertise": 0.003730904426038, "user_cities_visited": 62, "review_days": 0.09857612267250801, "helpful_class": 0, "review_text": "I can't say enough positive things about Hotel Burnham; it's fantastic. The hotel is conveniently located within walking distance of Union Station and is only a couple of blocks from Millennium Park and the Art Institute of Chicago. The hotel is in a renovated old building and is charming. The lobby, bar, and restaurant have amazing and beautiful natural light - probably the most natural light that I've ever seen in a downtown hotel. It makes you happy to be there. Of course, we enjoyed the late afternoon wine reception and the ambiance in the bar and lobby made it seem particularly special. The rooms and common areas were spotless. For a downtown Chicago hotel, the room was larger than normal with wonderful windows and natural light. A bit of traffic noise, but nothing that prevented sleeping. Bed was comfortable. The bathroom was spotless, and had the best lighting of a hotel bathroom that I can remember.The staff were friendly without being intrusive.In a way, I'm reluctant to give the hotel so much praise because I don't want people to find out about it and make getting a reservation impossible!Overall, a fantastic hotel with great service. Hotel Burnham will definitely be my go-to Chicago hotel from this point forward." }, { "user_review_posted": 126, "user_total_helpful_votes": 50, "expertise": 0.0018162106874450002, "user_cities_visited": 51, "review_days": 0.114457831325301, "helpful_class": 1, "review_text": "Absolutely loved this hotel. My family stayed on the 32nd floor in a 2 bedroom villa. The master room has its own bathroom complete with a jacuzzi & stand in beautiful shower with shower heads for him & her. The 2nd room had 2 queen sized beds. The living room had a queen sofa bed. Full kitchen complete with full fridge, stove/oven, microwave, toaster & coffee maker along with dishes, pots & pans. The hotel offers a shuttle that goes to Walmart, fashion show mall & north premium outlet. Shopping time allotted is 1 hour to 1 1/2 hour. Before you are allowed to the elevators to go to your room there is security you must show your room key to. That was great. Within walking distance to everything. Directly across the street from Miracle Mile mall. This is absolutely a beautiful hotel with a great friendly staff. Would absolutely recommend & return. Couldn't have been more pleased." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.28094194961664803, "helpful_class": 0, "review_text": "The Normandy Hotel is a quaint place with old-world charm. While not super-luxurious, the room was clean and perfectly adequate. Housekeeping came daily and did a great job. The staff are friendly and courteous. There is a free \"wine hour\" from 5pm to 6am, and on evenings when I couldn't make this, they gave me a glass of wine when I got in. All of this for a very reasonable price." }, { "user_review_posted": 203, "user_total_helpful_votes": 160, "expertise": 0.0037161870192720004, "user_cities_visited": 329, "review_days": 0.10295728368017501, "helpful_class": 0, "review_text": "We checked in on a busy Friday night. I was on a hotwire rate yet gave them my Marriott card at check in. They upgraded us to a high floor corner room. While the building seemed old, our furnishings were very hip- boutique hotel style. I don't know what a smaller room may be like, but ours was roomy and the view was expansive. The bar and front desk operate at a solid professional, well trained, level and I appreciated it." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 4, "review_days": 0.9414019715224531, "helpful_class": 0, "review_text": "We had a wonderful experience staying at the James Nomad in July this year (long overdue review!). We were a party of 5 and had two adjoining suites on the 11th floor. Granted this afforded us generous floor space; regardless, the layout, furnishings, toiletries, linens and service were all first class. Clean and relaxed with a cool, mid century vibe - perfect for keeping trendy teenagers happy!!. The reception and lounge areas are just stunning and provided a perfect place to relax and unwind after a long day in the heat. We enjoyed their cheese and wine each evening! Very helpful, friendly staff and plenty of them on duty at any one time. The icing on the cake; this hotel is two blocks from Madison Sq Park - which we escaped to each evening. If I am lucky enough to visit NYC again, this would be my default hotel. Simply perfect!" }, { "user_review_posted": 209, "user_total_helpful_votes": 68, "expertise": 0.0014692474317200002, "user_cities_visited": 102, "review_days": 0.49835706462212404, "helpful_class": 1, "review_text": "Honestly, this should be a 3.5 star property. I would rate it that way 95 out of 100 times. Except when I have the same problem throughout my stay and it gets ignored. 4 times.We had a 4 night stay and showed up very late in the evening after driving 335 miles. We checked in fairly quickly and were into our room lickity split.Our first impression was that the room was either not very large, or the furniture and accoutrements were too large for the space. It definitely took a bit to figure out where to put our pieces and parts to maximize the space allotted.Everything looked good. Full kitchen with everything that you would need to make a basic meal. Nice refrigerator. Ice bucket, no ice machine. What? Go to the front desk and most of the time you get ice.The feng shui of the room wasn't our favorite. There was a pocket door from the living room area (where our kids slept) into the bedroom/bathroom area. So, in order for anyone to use the restroom, they opened up the pocket door, were in the bedroom area, then walked into the bathroom area. There was no way to seal off the bedroom on it's own. Also, there was no extra door into the bathtub/shower area. We thought that was very weird.The bathtub was rather large and nice. The shower head was great. Good water pressure, good temperature.Our bed was not super comfortable. The bedroom did not black out very well at all. Starting at about 6:00 AM, the room was bathed in light. Boo!Also, our bed had completely the wrong size sheets on it. Multiple times each night the top corners came undone because the sheet was too small for the mattress. Also, there was a large divot on my wife's side of the mattress.There were 5 separate pools on property. We visited at least 4 of them. The chlorine level at each of the pools was off the charts (my guess is that it would border on unhealthy). On our second day, two of us were having a very difficult time seeing due to the high chlorine level of the pools. We opted to pay to go to a different property to help to clear our eyes up. It worked! Also, each of the pools had completely different water temperatures. That was odd.On our last evening, we went to one of the pools later in the day to get a last swim in. After we had been there for a bit, two couples came in and sort of took the whole place over. Playing music over an external, large, bluetooth speaker. Crap music with inappropriate lyrics considering that the pool was filled with at least 10 kids under the age of 12. Also, the adults began smoking which was not great. We decided to move pools.On to the large problem. Ants.I put my saut\u00e9e pan on the stove top in anticipation of possibly cooking dinner one evening. The first night that we returned to the room I looked at it and was trying to figure out why my pan was so dirty. It looked as if someone had saut\u00e9ed some coconut or something in it. Upon further inspection, the pan was full of ants. Moving around. Red ants. I quickly pulled it to the sink and rinsed the ants out of the pan and down the drain. I followed the trail. I spent at least an hour consistently going around the sink area and wiping up ant after ant. I went to the front desk to try to get the problem taken care of. It was too late in the day for anyone to help us. In hindsight, I should have just driven to CVS and bought some ant spray. The front desk clerk asked me when they wanted the problem taken care of. I stated 10:30 AM.About 7:30 AM our phone rang repeatedly. We were all intent on sleeping in and ignored it. At 9:30 PM, the phone rang again and I got up and answered it. It was the engineering guy and he was outside our room waiting to come in to take care of the ants. Please note that we had our Do Not Disturb sign on the door. He saw that, called the phone, and disturbed us. Twice. In Vegas. Boo!We left and they allegedly pulled the stove and fridge out, patched some holes, sprayed some stuff, and took care of the problem.The next evening, return of the ants!. Engineering returned, sprayed the whole countertop area and left.We went out for dessert and returned. More ants! I went back to the front desk to voice my displeasure and let him know about the impending TripAdvisor review. Here it is.Not one offer of compensation. Crazy to me that you would allow a recurring problem to happen and not take care of the customer.I did forget to add that the location is great. You can easily walk to a variety of entertaining casinos right on the strip.This should be a 3.5 star property. A bit of attention to detail and it would be." }, { "user_review_posted": 53, "user_total_helpful_votes": 29, "expertise": 0.0025461184704960002, "user_cities_visited": 30, "review_days": 0.039430449069003004, "helpful_class": 1, "review_text": "Stayed for two nights. The hotel is nicely decorated and the rooms are good but there was no restaurant and no bar open. In addition, you had to walk across the street to get to your hotel. The staff was extremely pleasant but I would not go back" }, { "user_review_posted": 83, "user_total_helpful_votes": 51, "expertise": 0.0028727953854470003, "user_cities_visited": 406, "review_days": 0.22179627601314303, "helpful_class": 1, "review_text": "Stayed here in a condo rental this month. The pros: (1) Affordable, (2) Direct access to the beach from our Townhouse rental, (3) Nice view.Unfortunately, the property is not well-kept, there is no self-parking, and the wait to collect your car averages 15-30 minutes during the week, and 45-60 minutes on weekends. You are, in effect, held prisoner in this hotel.That wouldn't be bad if there were a wealth of things to do, and a variety of dining establishments onsite. Unfortunately, there's one scary-looking restaurant which reeked of curry, and no bar in sight.Staff is barely professional. Valets are surly, over-worked, and really don't care how long you've been waiting to collect your vehicle.There ARE some good dining establishments located offsite in condo buildings within walking distance, but this is NOT a full-service property, so don't expect anything other than a room, and long lines at the valet.Would not recommend this place to my worst enemy" }, { "user_review_posted": 27, "user_total_helpful_votes": 17, "expertise": 0.0029464530181730004, "user_cities_visited": 18, "review_days": 0.013143483023001001, "helpful_class": 0, "review_text": "Had 4 nights here in January. Excellent weather for a Brit! Cycled everyday.Like this hotel. Interiors are quirky and interesting. Quality of everything is really good.Two things made it exceptional. Free 'wine tasting' hour between 5 and 6. Not really wine tasting, as it's the same red or white each day, and a craft beer. But what it does is get everyone into the lounge, and you meet lots of happy people. Excellent idea.Secondly - free bike hire (for first 6 people) everyday. The traffic free route along the bay, across Golden Gate Bridge and around Sausalito - is wonderful.Will definitely be looking at other hotels in this group. Like the style." }, { "user_review_posted": 21, "user_total_helpful_votes": 11, "expertise": 0.002432706504206, "user_cities_visited": 24, "review_days": 0.050383351588170006, "helpful_class": 0, "review_text": "Good neighborhood, and we got a good deal that allowed us to stay in a nicer level of hotel than usual. As a Hilton, I expected a perfect stay. It was great on all accounts except a couple: the lack of free WiFi in rooms is ridiculous. It's 2015 - I shouldn't have to pay or go to a common area. We used our WiFi hot spot instead. The drain in the shower was also slow. Not a big deal -- but again, not perfect.Our room faced the major construction, which didn't bother me, even when workers began early in the day. If you're a light sleeper, though, you might want to ask for a room on the other side of the building.The extended parking was also a nice bonus. We didn't have to move our car until 8 pm the day we checked out -- allowing us to use public transit for sightseeing and saving us money and hassle. Just be forewarned the self-park garage is confusing as all get out and riddled with strange poles everywhere." }, { "user_review_posted": 139, "user_total_helpful_votes": 58, "expertise": 0.001915448773057, "user_cities_visited": 140, "review_days": 0.056407447973713006, "helpful_class": 0, "review_text": "Standard hotel fare. This is the old Westin and I don't recall any big changes decor-wise. Looks the same, feels the same which is good because I like the Westin. 27th floor facing south has a gorgeous view of Yerba Buena and the city. The big bay windows is definitely a plus. The bathroom accessories were a disappointment. No ear buds, cotton buds!Location is great. It's walking distance to shopping, embarcadero,... but then again most of the city is walking distance!The prices kept on dropping until the day we were staying (a Thursday) so I would recommend that you book for a cancellable room and keep on checking for lower price." }, { "user_review_posted": 2, "user_total_helpful_votes": 122, "expertise": 0.296038839236455, "user_cities_visited": 3, "review_days": 0.47864184008762306, "helpful_class": 1, "review_text": "For the second time my visit to this hotel was disturbed every morning at 6 AM with union marcher's bull horns and screaming and yelling. I don't blame the picketers - the hotel probably deserves to be picketed as they don't care about good business practices. The hotel did not warn me that this was likely to happen again when I booked, but based on talking to the front desk they know that this happens a almost daily. They just shrugged their shoulders when I talked to the front desk about the issue. No accommodation was provided - they didn't seem to care when I told him that this was unacceptable without some price reduction or other accommodation. I've given up -- I won't stay here again. They just don't care. It is a bait and switch operation absent a warning to customers who book there. They should strike a deal with the union as it is unfair to ask customers to cross the picket line to get into their hotel." }, { "user_review_posted": 33, "user_total_helpful_votes": 11, "expertise": 0.001507962779065, "user_cities_visited": 10, "review_days": 0.7059145673603501, "helpful_class": 1, "review_text": "Working in SF for a couple of days. I booked the Harbor Court on a whim (usually stay at the larger chain hotels for the points) but was really pleasantly surprised. Nahid welcomed me at check in and explained the recent work done and how proud they were of how it came out. She promised me an exciting room with a great view and she was right. It looked out on Embarcadero the Bay Bridge and Treasure Island. Beautiful in the daytime and even better in the evening. The room was very stylish. The huge clock with equations to be solved for the time was great. Wine in the evening and coffee in the morning were provided. What else could you ask for? I really enjoyed my time here and will come again." }, { "user_review_posted": 259, "user_total_helpful_votes": 94, "expertise": 0.0016516729525660001, "user_cities_visited": 324, "review_days": 0.5465498357064621, "helpful_class": 0, "review_text": "Small,quite contemporary hotel, recently renovated, provides comfort of any 5 star hotels that are around. The staff is helpful and efficient and the service is superb. Although the hotel is not having designated parking the staff ensures that your car is parked in non paying area at no extra cost. The hotels runs happy hour with wine, cheese and salami, food is served in real China with linen napkins, rooms are spacious, bathroom has underfloor heating, water and fruits in room are complimentary. Breakfast is very good and plentiful.In addition, if needed, complementary car service to financial district and Union Square is provided." }, { "user_review_posted": 188, "user_total_helpful_votes": 64, "expertise": 0.001542394726277, "user_cities_visited": 73, "review_days": 0.09967141292442401, "helpful_class": 2, "review_text": "Paid a premium for the view and it's a view of the parking lot. Not worth that.There is one knob to hang a towel in the bathroom which doesn't help with a family in one room.There is no other light option in re bathroom so keeping the light on at night blinded all sleepers.The air conditioning is aimed directly on the bed which made one bed freezing and one bed hot.The rooms are really tiny for a 5 day stay. The room service was inconsistent--one day got towels, one day had to call for them.The only good thing was the charging hub for multiple phones and the plugs at the nightstand." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.48138006571741504, "helpful_class": 0, "review_text": "I have stayed in Kimpton brand hotels before and if the Buchanan had been my first Kimpton I would not choose them again. No chairs in the room, no robes, bathroom small and cramped. The staff was wonderful!" }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 8, "review_days": 0.71960569550931, "helpful_class": 0, "review_text": "The hotel itself was a little outdated but the location was great. You have a 7 eleven in the hotel that is open 24 hours and you have the sky train right when you exit. Very centrally located. The room was spacious for two people. The only negative thing we saw were small ants in the counter but it looked secluded and didn\u2019t bother us. We stayed 5 nights and would recommend for the location and convenience." }, { "user_review_posted": 140, "user_total_helpful_votes": 91, "expertise": 0.0030453492221110003, "user_cities_visited": 213, "review_days": 0.531215772179627, "helpful_class": 2, "review_text": "Stayed in a \"Bridge to Bridge View\" Room. As the name implies it offers a great unimpeded view from the Golden Gate to the Bay Bridge, with Alcatraz and the Transmerica in view to complete a great photo. The room was clean, spacious and well-appointed with modern clean furnishings.The hotel itself is well kept. Small, unimpressive lobby but neat and well done for the size. The staff is top-notch, all encountered were friendly, helpful, professional etc.Room service was good. Nice selection, delivered in time, correctly and cleanly (all items covered). Easy check-out. As with every hotel in the city the valet cost is outrageous ($60-70/night). While this is a great hotel, you have many similar options at this price point and may enjoy another bigger property with different amenities, decor etc. This is more of a city business hotel than otherwise.I would return again but would not go out of my way to book first." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6434830230010951, "helpful_class": 1, "review_text": "The staff were out of this world. We don't know the ends and outs of Chicago, the staff helped us navigate our way around with many different forms of transportation, they gave us ideas of where to go and what to do. The lobby area is amazing and has lots of separated sitting rooms so you can go and visit with a larger group, but yet you still feel as if you are alone in a room. Our experience with this hotel was above and beyond any experience I have had with a hotel. They go above the rest! I would encourage anyone staying downtown Chicago to check this hotel out!Not only was the hotel amazing but the location is just about perfect for a short walk to a lot of places downtown. 30 minute walk to Navy Pier, 15 minute walk to Union Station, 10 minute walk to the river walk off of Wacker! Great Great place to stay!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 1, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "I stay in Georgetown and usually at Georgetown Suites twice a month. I love the location and the staff are helpful and friendly. I strongly suggest that they change the carpet in the rooms and update the sofas. The rooms are large and great for business travelers. However, I now feel uncomfortable walking barefoot in the rooms that have been used by so MANY people. It is time to update the carpet and too furniture." }, { "user_review_posted": 22, "user_total_helpful_votes": 16, "expertise": 0.003420500937879, "user_cities_visited": 16, "review_days": 0.488499452354874, "helpful_class": 1, "review_text": "We spent a couple of nights here before moving south.The place is great to visit San Francisco, few attractions are at walking distance and public transportation is nearby.We had the room on the seventh floor, avoid, still too noisy during the night.Restaurant is good and priced reasonably.Staff wise is a bit of hit and miss but Sarah C definitely stands out for politeness and professionalism. She has been really helpful in different occasions." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.179079956188389, "helpful_class": 1, "review_text": "We were there with my family and we had a wonderful stay. It is really hotel for family. Very good service especially thanks to Evgeniya. She is very welcoming, helpful and the best manager in this hotel. Every time she helped us with everything. We definitely come back there in December. Also very good location nearby Metro, Dubai Mall, Burj Khalifa." }, { "user_review_posted": 134, "user_total_helpful_votes": 44, "expertise": 0.00148380902505, "user_cities_visited": 49, "review_days": 0.699890470974808, "helpful_class": 0, "review_text": "This hotel was one of our choices offered by the wedding planner for a wedding we were attending in Chicago. Having stayed at other Westin's, we selected this one. We checked in on a Wednesday afternoon, which was very quick and efficient. AS we requested in our reservation, we reminded the front desk that we needed a rol away bed starting Friday evening. They confirmed our request, but indicated we may need to remind them on Friday morning (which we did). Once unpacked, we walked over to Eataly to pick up some goodies for the room. When we returned, we noticed that the refrigerator was warm, so we flipped the switch, put our stuff away and went for a walk. When we got back, the refrigerator was still warm. We called the front desk and they told us that the refrigerators hadn't worked in years; they were the old mini-bars. So my question is, why weren't they removed during the remodeling? I went down to the desk and asked if they had something we could use. They answered that we could bring anything down to the front desk and come down and get it when we need it. Really? Food wine and medicine? Now for the best (worst). Upon checkout Monday morning, June 25th I requested a copy of the bill. I was told they couldn't provide one, but not to worry , it was sent to my e-mail. When we arrived home, I checked my e-mail and low and behold, our bill was incorrect. We called that evening and left a detailed voicemail. The next day, another wrong bill was e-mailed. Again, we called and spoke to someone who assured us they would resolve it. Again, the \"Final\" Bill was sent, still wrong. We continued calling and leaving voice-mails to no avail. Finally, on June 28th, I called and asked to speak to a Manager. I was put in touch with Jennipher, who apologized and told me it was her 4th day on the job. I went through all of our trials and tribulations with her as I was quite frustrated by this point. The first call, at 10:57AM I was on hold until cut off. Second call at 11:00 (22 minutes) and explained that our bill was wrong at least 4 times. We were doulble charged for the roll away every day...even for the two days it was not in our room. I thought she finally got it and when the next bill was received (3:31), it was till wrong. I was livid by the continued incompetence exhibited by this hotel staff. I spent more hours on the phone, e-mailing, etc., trying to straighten out the problem than the hotel did. Great customer service, Westin! At 5:13 I called and asked to speak to the Manger in charge (again). I was put through to Sarah (Executive Assistant) and got her voice mail. I left a detailed message and asked her to call me back. I never received a call back, but at 5:59 we received a fully corrected bill and at 6:53, we received a call from Jennipher apologizing and asking if we received the corrected bill. I guess Sarah spoke to her but did not exhibit enough professional courtesy to reach out to me. This is an example of horrible customer service and total disregard for their clientele. I spent many hours trying to resolve their mistake. If I ran my business this way, I would be out of business. I still cannot believe we were not afforded the opportunity of a return call from all of the voice mails we left. As I indicated, we just wanted to make our bill correct! I have shared this story with the wedding planner who booked many rooms for this wedding (according to our hosts). Hopefully, she will consider another hotel when she does he next bookings. This type of mistake should not take the time we expended to fix! Horrible experience!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.9266155531215771, "helpful_class": 0, "review_text": "Cheapest hotel I could find for one night. Expected nothing but the Resident Manager was friendly and helpful even though our check-in was at night, and helpful throughout our stay. The room was also pretty nice and I felt comfortable in it for the night." }, { "user_review_posted": 198, "user_total_helpful_votes": 80, "expertise": 0.0018512388588520002, "user_cities_visited": 71, "review_days": 0.13855421686746902, "helpful_class": 1, "review_text": "This is a great location and price hotel but this hotel need an emergency over haul. I have been visiting Las Vegas for almost 28 years in a row. I stay at this hotel few times depending on the budget I have. During all my visits I never saw any difference on the building or investment at all to make this a better property. Please invest more in this location and you will be a great location." }, { "user_review_posted": 9, "user_total_helpful_votes": 18, "expertise": 0.009599470374048001, "user_cities_visited": 6, "review_days": 0.906900328587075, "helpful_class": 0, "review_text": "We are a family of 4. Stayed here 6 nights. First I got a room with two beds Which I was told they were queens but turned out to be doubles. So I upgraded to a junior suite and of course had to pay the price. Thinking I was Going to get a great room we were exited. However we had tons of issues with housekeeping not properly cleaning the room to the point I had to get the hotel manager involved. After being gone all day , had to come back to a Room that was not properly cleaned and then my Husband my 2 kids and myself Had to wait downstairs in lobby to get problem fixed and even then when we went back upstairs they had not done the job completely. This was done 2 days in a row. No one even offered us a soda for our trouble. Did not make room nice and did not take used glass wear Service overall is lacking. There is no customer service. While there are some friendly people the staff has an attitude and overall the employees could use customer Service training and procedural trainingThere is really no where to eat dinner at the hotel except a little sandwich shop on the lobby which closes at 8 or room service. There is no restaurant for dinner on site so if you have kids you can only do room service Or leave the hotel. Overall I would not stay there again" }, { "user_review_posted": 36, "user_total_helpful_votes": 17, "expertise": 0.002182255078647, "user_cities_visited": 189, "review_days": 0.42990142387732705, "helpful_class": 0, "review_text": "We have stayed in this well located, value for money hotel many times.It never fails to live up to the promise of cleanliness and abundant goodwill from all of the staff.It is located a short stroll from the beach and all major attractions on Waikiki.Unbeatable location and value along with the very friendly personable staff." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.336254107338444, "helpful_class": 0, "review_text": "The overall stay was great.We stayed in room 202 a \"deluxe room\".Cons:The room was clean. However, we had to exchange pillows due to finding a stain. We also found a stain on one of the towels. The comforter was ripped. No elevator.Pros:Great location! The hotel is located 2 blocks from the beach and great restaurants. Also, the people at the front desk were super helpful!" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 5, "review_days": 0.6380065717415111, "helpful_class": 0, "review_text": "Everything about our stay at this hotel was incredible, from the rooftop bar and restaurant to breakfast every morning. All of the employees and service were excellent, but Taan made a really special impression on us every morning when we had breakfast. Even though we only stayed three days, by the third morning it felt like we were old friends that Taan was happy to greet for breakfast and answer any questions we may have had about the local area. In fact, every member of the staff was full of excellent knowledge about Bangkok and more than happy to answer any questions we may have had about seeing the local tourist sites! Can't say enough good things about this excellent hotel! Highly recommend taking the high-speed canal boats for a one-of-a-kind experience!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 78, "review_days": 0.538882803943044, "helpful_class": 0, "review_text": "This is not my first time here. We usually have an annual conference in or near DC. Whenever it comes down to the choice, many of us will opt for \"in DC\", simply because we know we gonna use Park Hyatt. It has never let us down. Centrally located and friendly staff. One of the things that attract me most is the toiletries. Park Hyatt use Le Labo's products and if you are a fan of Le Labo, this is really enjoyable." }, { "user_review_posted": 106, "user_total_helpful_votes": 36, "expertise": 0.0015384967699890002, "user_cities_visited": 286, "review_days": 0.6133625410733841, "helpful_class": 1, "review_text": "I spent 4 nights here for an intense training so I needed close and comfortable. The decor is mid century modern. The staff so attentive and helpful. I forgot contact solution and they brought it right up for me. They helped me figure out the timing to BWI after my training. They left a yoga mat, umbrella and robe in the closet. The restaurant is fabulous with a great happy hour. I hate to say that the beds would prevent me staying here again. They were hard as a rock! It\u2019s a shame because they got everything else right." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 19, "review_days": 0.49835706462212404, "helpful_class": 1, "review_text": "The hotel's location is excellent. It's a few steps away from the BART station, cable car, bus stops, etc.Their lobby looks amazing. However, the room that we stayed in was a little bit dated. It was definitely clean but needs updating.Staff was great. We got there an hour before check-in after travelling for 6 hours. The front desk agent was kind enough to find a room that was ready for us.They do charge for internet access but if you join Hilton Honors, it will be complimentary." }, { "user_review_posted": 62, "user_total_helpful_votes": 38, "expertise": 0.002865247924029, "user_cities_visited": 40, "review_days": 0.600219058050383, "helpful_class": 0, "review_text": "When we arrived we were excited but were greeted by the front end manager who was very dismissive and rude. We were allocated a connecting twin room but did not like this, so asked to change to a non connecting room. He simply said none available and brushes us off. We then called the general manager directly to which he helped us out and moved us.This hotel is quite nice in a great location only if the front desk service is improved a bit it could be amazing.Yes the room itself is a bit dated but it has a large flat screen tv, mini balcony and comfortable beds. The bathroom is rather small but it is ok for short stays in Seattle.Location is perfect walking distance to most attractions in Seattle.Beware there is no space needle view as new apartment building is going up right opposite the hotel so blocking the view.Average experience but with potential to be great with a few tweaks." }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 6, "review_days": 0.6341730558598021, "helpful_class": 0, "review_text": "I had a great four-day stay at the Talbott! Incredible customer service; the staff is friendly and always willing to help. My room was lovely. I will definitely be back! The neighborhood has great restaurants and interesting stores are nearby. Breakfast offerings are tasty and at a good price. I highly recommend it!" }, { "user_review_posted": 32, "user_total_helpful_votes": 39, "expertise": 0.0058065761888990005, "user_cities_visited": 26, "review_days": 0.7913472070098571, "helpful_class": 0, "review_text": "This was our first stay at this W and we were not impressed. When we arrived, there was a line to check-in. When we needed our room cleaned at 4pm, no one answered the phone and there was a line to talk to someone at the desk. The room was dark and depressing, a long cavernous room. The grout on the bathroom floor showed its age.The best part of the hotel was the bar, which could always seat our group. Relative to the other hotels and bars in the area, this lobby bar was refreshingly deserted.This property needs an update tomorrow to be competitive with other additions to the area." }, { "user_review_posted": 131, "user_total_helpful_votes": 41, "expertise": 0.0014091352053850002, "user_cities_visited": 200, "review_days": 0.88170865279299, "helpful_class": 1, "review_text": "We stayed for two nights at Park Plaza Bangkok Soi 18 and couldn\u2019t stop raving about it. It\u2019s tucked in an alley within Sukhumvit so it\u2019s quiet and yet very accessible. You are near amenities, F&B, massage places, shopping malls, Asok BTS, etc. everything was just 5 minutes away! Room is a good size and lobby was nicely decorated. Staffs were super friendly and will readily help you with a smile. Special mention to Concierge Coco who has been extremely helpful. Highly recommend this hotel!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.806681270536692, "helpful_class": 0, "review_text": "This place was way better than we expected. The front desk people were great. Room service was great. And the jacuzzi tubs are gigantic! Ours had two seats in it like a hot tub! They don't list that in the description, but for this price per night it's worth it for the tub alone!!" }, { "user_review_posted": 25, "user_total_helpful_votes": 4, "expertise": 0.000666445989186, "user_cities_visited": 280, "review_days": 0.802847754654983, "helpful_class": 0, "review_text": "We paid 1902.00 for 6 nights in a 2.5 star, demoted from 3.5 shortly after our November 5th booking 2018. Beds are beyond tired. Worst was careless and indifferent housekeeping. Sand bag pillows, our junior suite consisted of a fridge, microwave and coffee pot. One chair. Sporadic Wi-Fi." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.452902519167579, "helpful_class": 0, "review_text": "If you want a 5 star experience in Chicago this is it. Bar none, stop looking at other hotels, this is it. The rooms are very comfortable, the view is the best in Chicago, the service level is extraordinary from the front desk to the house keeping. Concierge was very helpful, even arranging for complimentary house car transportation to dinner. I wouldn't stay anywhere else. No need to mention specific names, everybody working at the Trump was fantastic! Thank you for a great experience!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.675246440306681, "helpful_class": 1, "review_text": "Thank you Liz for letting us check in early so we can enjoy our morning in San Francisco! We are enjoying the hotel so far and have gotten Great hospitality from the club quarters staff Members!!! Thank you" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.11719605695509301, "helpful_class": 1, "review_text": "My big complaint is with the food. The sole entr\u00e9e option on the menu for vegetarians here is a grilled cheese. I suppose that would be fine if I were nine years old and only staying for one night instead of six nights. That said, I ordered a grilled cheese for breakfast at 7 a.m. (after a very long night of work) and was told that the kitchen could not accommodate my request until 11 a.m., since my selection was from the lunch menu. Apparently the chef can't bust out the bread and cheese any sooner?! Additionally, the standard guest rooms are incredibly basic (and on the small side for a city that isn't New York), not to mention outdated. There is no magnifying mirror in the bathroom, so you'll have to lean well over the bathroom vanity to apply make up. There are no iPod docking stations. Finally, the staff (from the front desk management to the conference services staff) are difficult to reach and not remotely knowledgeable about the property, nor are they incredibly customer service oriented. I wish this were a shorter trip, or that I'd selected a different hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 6, "review_days": 0.354326396495071, "helpful_class": 1, "review_text": "No water in my room around 11pm. Told management about it and they said it would take 30 minutes. So I went out and came back 3 hours later. The water still didn't work and the people did not seem sorry or offered to compensate for the inconvenience." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.466593647316538, "helpful_class": 0, "review_text": "Most important virtue of this hotel is its covered walking distance to checkin at O'Hare Airport. The rooms are comfortable, clean, quiet and modern in furnishing. The exercise area is well equipped and has a swimming pool, and good size dry and steam saunas. The coffee store makes excellent toasted sandwiches. There is a convevient bar with a nice variety of bar menus. There is a full service restaurant. Usually stay at this hotel before all transcontinental flights from O'Hare. A good night sleep and relaxation before the journey makes the travel more relaxing in an age where air travel has lost its glitter..." }, { "user_review_posted": 20, "user_total_helpful_votes": 17, "expertise": 0.004016330133509, "user_cities_visited": 11, "review_days": 0.9748083242059141, "helpful_class": 0, "review_text": "I had booked a room for a family of 5. I knew there would be two rooms and a pull out couch but to my surprise there were two washrooms. We were really happy about this because it would be quicker to get ready in the morning. It was spacious for my family. I loved the full kitchen -- even though we didn't have time to use it. We actually had a full sized fridge. It is about a 10 minute walk to the main strip -- the walk wasn't bad and we generally did feel safe. We never ubered back to our hotel. If you don't mind walking this hotel is great. Cost is cheaper than staying on the strip. It is also quiet and clean. Only good things to say about this place! You will come across a timeshare staff who is part of the hotel staff who will try to sell you shows and attractions for REALLY cheap. Just try to end the convo as quick as possible is my advice. This only happened once (at least for my family) and they never bothered us again for the rest of our stay. Also free shuttles to parts of the strip, shopping outlets at certain schedules in the day for those who don't want to walk. Some you had to schedule the day before to reserve a spot - we never had an issue. The free shuttles were a great bonus!" }, { "user_review_posted": 66, "user_total_helpful_votes": 31, "expertise": 0.0021699952186540004, "user_cities_visited": 40, "review_days": 0.9539978094194961, "helpful_class": 1, "review_text": "This has to be one of the worst and expensive hotels we have ever stayed in . The only good thing I can say about this hotel is that the rooms are good and the location excellent . Swimming pool is ridiculously small for a hotel of this size with limited shade available . Your only option pay around A$100 per day for a bed and umbrella on the beach . Outrageous!! . The morning swimming pool attendant is rude and does not enforce the rule of removing towels if away from your bed for an hour . People queue to get a subbed at 8.00am , and then do not use them until mid to late morning . My wife and myself were abused by a loud mouth American who accused us of taking his bed after not using it all morning. . No control by the hotel whatsoever .We booked a table in the Dukes restaurant for 7.30 pm . On arriving at the restaurant we were told no table available for us so join the queue line like the rest of those waiting for a table . The male person responsible was not interested. On asking to speak to the female restaurant manager she was polite and seemed concerned . The male person that we had previously spoke to laughed at us in the background ." }, { "user_review_posted": 95, "user_total_helpful_votes": 30, "expertise": 0.0014227890149070002, "user_cities_visited": 275, "review_days": 0.531215772179627, "helpful_class": 0, "review_text": "This place has bigger price increases than college tuition. the only time i go there is for an annual conference where even the discounted convention rate was $417 including tax. That's tough to justify for a business traveler. The amazing thing about this place is how year after year we see the same staff. Obviously they take care of their people and their people really do a great job making you feel welcome. It's just really tough to justify $400 on a hotel room." }, { "user_review_posted": 30, "user_total_helpful_votes": 23, "expertise": 0.00361175475376, "user_cities_visited": 133, "review_days": 0.284227820372398, "helpful_class": 1, "review_text": "I have been staying here for years since the turnover from the former Fitzgerald's and have experienced ups and downs in service, but still keep coming back. I have stayed in the standard rooms, the deluxe rooms, and this trip was upgraded by my travelling companion's boss at the last minute to the \"D Suite\" from our double Queen room. My companion was a platonic friend so the surprise upgrade caught us off guard and we didn't really realize until bedtime that we had to sleep together. The next morning some investigation revealed there was a pull out bed in the living room so we went to the front desk to request that housekeeping make up the pull out couch for me, and that maintenance fix a shower nozzle that was coming out from the wall. The front desk girl asked me how many pillows I would like and I said \"two\". But when we returned late that night, we found the maintenance request resolved completely, and a set of sheets and one pillow sitting on the our dirty bartop. So begrudgingly I threw the sheets on the pull out cot, which was not entirely \"Shawshank Redemption\", but not exactly a sweet suite experience. After I finally bedded down I realized I had no blanket of any sort, ugh....The next night I resorted to using the \"runner\" off my companion's bed which was akin to sleeping under a 12 foot beach towel. I was hoping that guests in the suites would be treated with more care even though, admittedly it was a sold out Memorial Day weekend. The D Suites are actual suites, despite the fact that Vegas properties play loose with the definition. There is a doorbell outside and you enter into a spacious bar/kitchen and living area which features a huge J shaped couch surrounding a 5X5 ottoman with a tray on it doubling as a coffee table. The Kitchen/wet bar area is huge with two separate small refrigerators both with wine racks. There is more cabinet space here than you have in your own kitchen and at first you have the illusion that you actually have.. a kitchen. But return from having dinner at the D's excellent Andiamo Steakhouse with some leftovers and the illusion of a kitchen disappears. There are only cabinets aplenty, no drawers, and thus no utensils, wine tool, bottle opener, and worst of all, no microwave. The next morning one realizes no coffee maker, further disappointment. On the plus side, the bathroom is awesome and huge with a shower that must be 7x7 square, and better towels and soaps that the standard rooms at the D. The D is a great property, owner Derek Stevens can be found at the Longbar more often than not and engages guests on the regular, I hear he buys shots of Fireball for the lucky few, but at least I got a photo in during our stay. They can use a little help in the service area however where front desk is concerned. This was the third time in as many years the desk said our room was not ready and they would call/text when it was. It was also the third year in a row we never heard from the desk on our phone, and had to check in person after a couple hours only to find our room ready. Also, it was hard to get the front desk to mail a package for me, a poster tube I send each year from a print we get each Memorial Day. The lady at the desk treated my postpaid poster tube with TSA style suspicion and sent me to a back office security place where a lady officer treated me with similar bother/suspicion. I want the D to improve all these customer service issues because I love the D. it's a winning casino, with a staff that will call you by name, with totally fine rooms with good housekeeping, a high energy casino with sexy dancing girls, and a visionary owner who is literally changing the game downtown. Let's get some front desk pep talks and let's make the treatment of suite guests equivalent with the cost of those rooms.Still love The D!" }, { "user_review_posted": 20, "user_total_helpful_votes": 27, "expertise": 0.006443782412004001, "user_cities_visited": 16, "review_days": 0.100219058050383, "helpful_class": 0, "review_text": "This is probably the poshest place i had ever stayed. You cant fault it.Massive reception area providing everything. Huge rooms, cracking beds. We also had a great city view. The bathroom was great too. Lovely pool on the upoer floors too.Simply come and enjoy.You must use their thai restaurant called red pepper. It was excellent and the prices are as cheap as any where around the area. Believe me, i checked. I would just love to stay again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.47371303395399705, "helpful_class": 0, "review_text": "I stayed here for a few nights while on a business trip. It was easy to find, affordable, clean, neat and quiet in the heart of the bustling SF Union Square area. The staff was uniformly wonderful, very helpful and friendly. I'd stay there again and recommend it." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.5991237677984661, "helpful_class": 0, "review_text": "My visit was great. The customer service I received from sarbi was more than courteous. She helped me to check in earlier instead of waiting for the 3pm check in time. I stayed here in thevery past, it was nice to be welcomed back." }, { "user_review_posted": 26, "user_total_helpful_votes": 17, "expertise": 0.003064021931946, "user_cities_visited": 10, "review_days": 0.114457831325301, "helpful_class": 0, "review_text": "Standard budget room. We were displaced by the Nugget and had to stay here. Rooms are clean. That's a good point. But now here are other points. Bath tub/shower had holes in the fiberglass or whatever it was they painted it with. The noise from Fremont street was terrible. The A/C couldn't be adjusted so that the air would shoot another directions which shot right at my wife and me. I ended up deflecting it with the chair. Very smokey although that's a given in Las Vegas. Girls dancing on the tables and bars. I'm don't think much of it and neither did my family. Upshot is location to Fremont street and walking distance to many hotels and casinos. We were there for a family reunion, so it was there or nothing." }, { "user_review_posted": 32, "user_total_helpful_votes": 5, "expertise": 0.000648240097098, "user_cities_visited": 12, "review_days": 0.147864184008762, "helpful_class": 1, "review_text": "We chose the Westin Seattle based on previous experience, great service, and perfect location. This was not a last minute reservation, in fact, nearly two months in advance. I chose the room option with a kind bed, \"grand view\" and \"sweeping views of the Puget Sound\". With state and city taxes...over $500/night. The person who checked us in did not tell us this particular room was oversold for that night. In fact, we were put in a room with a great view of the freeway and a partial view of the harbor area. Luckily, I had printed out an email version of our reservation. They were able to accommodate our original reservation, but not until after 4:30 pm the following day. They offered us a breakfast voucher for the inconvenience, but that is not what I expect as a SPG (starwood preferred guest) member. I just want the room I reserved and paid for. And I want honesty from the beginning. We were moved to the room we paid for the following afternoon. The view was phenomenal. But I would be hard pressed to make another reservation for a premium room at this hotel." }, { "user_review_posted": 14, "user_total_helpful_votes": 8, "expertise": 0.002663892435491, "user_cities_visited": 8, "review_days": 0.10295728368017501, "helpful_class": 0, "review_text": "The staff was very accommodating. The pictures around the property was reason enough to pay the premium rate the hotel charges. A negative was the internet/cable TV connection-it was slow and intermittent. Orchids restaurant was excellent and the Spakulani treatment was heavenly. Best filet mignon and signature cake ever!" }, { "user_review_posted": 107, "user_total_helpful_votes": 46, "expertise": 0.001976816490176, "user_cities_visited": 50, "review_days": 0.275465498357064, "helpful_class": 1, "review_text": "Very nice hotel, nice rooms, very good service and excelente morning and afterrnon service in the executive lounge located on 2nd floor.Bur most of all is the location..in the center of everything, very short wolking distance from a very commercial area and union Square, Troley Bus, transportation, food..everything is just there..Nice view form a corner room i got on 28th floor!" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.850492880613362, "helpful_class": 1, "review_text": "Layover stop during a long international flight. Hotel was very conveniently located to the airport. Came in very late at night oh, had a very good night's sleep and left early the next morning. It was a very good experience." }, { "user_review_posted": 22, "user_total_helpful_votes": 15, "expertise": 0.003199823458016, "user_cities_visited": 6, "review_days": 0.313253012048192, "helpful_class": 1, "review_text": "Visited on July 21-25 2016. Just me and my wife.. On ocean Drive in the middle of all the party. Pay for the valet because u WILL NOT find parking around there. Very courteous and prompt valet. Rooms are small but we were never there (only to sleep) complimentary breakfast, buffet style, good food. Little noisey at night but because it's on ocean dr. Which is party central. All the staff was awesome and we had no complaints. Room gives u beach chairs and towels to take across the street to the heart of South Beach. Very close to alot of things around there. Lincoln Rd and Washington . Only issue was the elevator (it was tiny and VERY SLOW) so we mostly took stairs which weren't bad." }, { "user_review_posted": 86, "user_total_helpful_votes": 62, "expertise": 0.0033897087313860003, "user_cities_visited": 118, "review_days": 0.733844468784227, "helpful_class": 1, "review_text": "Love the decor of this place. My room was absolutely huge and full of easy-to-use tech. I was there for a conference, and I see a lot of conference spaces. This among the very best I've seen. They were putting new carpet in on the day I was there, so it was super new. I'm usually not a Vegas fan, but this place makes me want to come back." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.16648411829134702, "helpful_class": 1, "review_text": "This hotel was recommended by a friend and what a great recommendation. Great location close to all DC attractions...walking distance to National Mall and the White House. The hotel was immaculate, rooms were very clean, bathroom very nice and always spotless. Only reason for not giving this a 5 star rating was the restaurant. Food was good; we were there 5 nights and ate 4 breakfasts there. We also had one dinner in the restaurant and it was good. Problem was the staff. Not sure if they were new or just didn't have the resources to be efficient. All the coworkers in the restaurant were pleasant and tried to be efficient. The problem was once they took either our breakfast or dinner order they went in the back and disappeared. One of the mornings I asked for hot tea. After several requests the waitress brought me hot water and camomile tea and mint tea after I specifically asked for black. She explained she couldn't find any black tea. Coffee was always cold. It appeared that the kitchen staff and the wait staff were not communicating. Other than the restaurant issues this place was fantastic. We will definitely stay here again and will recommend the hotel to family and friends." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.8921139101861991, "helpful_class": 1, "review_text": "Roaches, faulty alarms, misleading info, oh my!Do not stay here. This is a poorly renovated hotel that suffers from cut corners and style over substance.Let\u2019s start with the absolute worst: faulty fire alarms. I\u2019m writing this after being awoken 4 times by the very intrusive alarm sounds. After requesting further information, it was blamed on the rainy weather and \u201copen lobby\u201d.That is a serious design flaw in a tropical region. The humid rainy weather set off your alarm? The horrible design choice of an open lobby, affects your alarm system? What on earth?? Additionally, this is a known issue. I found reviews going back at least one year with this same faulty alarm. How has this not been addressed yet???If there is one thing a hotel should provide, it should be secure sleeping arrangements! I am paying to sleep here and I will be compensated for my lost services.The open design issue contributes to the roach problem (which was dismissed as normal for an island). It is a huge security risk as well! Anyone can walk in and interact with our rooms. Unacceptable.I am livid. This will be reported to all regulatory bodies in the area. I will be seeking to have this place forced into action for renovations to fix the issue." }, { "user_review_posted": 75, "user_total_helpful_votes": 24, "expertise": 0.001443230718305, "user_cities_visited": 104, "review_days": 0.375684556407447, "helpful_class": 1, "review_text": "As you would expect from Hilton the service and location is very good. The check-in is sharp and attentive. We had a city facing room on the 10th floor which was really good. If you can get a sea view even better.A couple of points I would make is that this hotel is in the luxury price range and rightly so, however if you are on a budget then try Browns or Prime hotel which are directly opposite the Hilton. Valet parking is $40 but adjacent to the hotel is a public car park which is safe and cheaper.Finally the pool and beach staff are very good and ensure you are never without towels, drinks or food. Karla in particular provided a very attentive service." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 5, "review_days": 0.262869660460021, "helpful_class": 1, "review_text": "The rooms were average no big deal. Staff was friendly. Had a TV issue, for some reason all of the channels were not showing and they sent someone up to fix it. No microwave in room, but there is one at the front desk area for everyone to use. There is an empty minifridge in the room to store food, but it wasnt cold and there was no thermostat to adjust it. Another review mentioned the AC in room not working, mine worked fine. Thermostat also worked. The reason why its rated poor, is because its right next to numerous train tracks. The city subway metro system, and travel trains (Amtrack) for Union Station run right next to this hotel, and Marriott did not opt for soundproofing windows and materials. You can hear every train go by and the ones for Union Station honk/blow whistle. Stay away from this hotel if you actually plan on trying to sleep." }, { "user_review_posted": 54, "user_total_helpful_votes": 15, "expertise": 0.001238245859232, "user_cities_visited": 35, "review_days": 0.34665936473165304, "helpful_class": 0, "review_text": "We had a very disappointing stay at The Good Hotel. At check-in, we were charged 70(!) dollars excluding tax to park the car at the hotel for just two days. Kind of a mood killer and certainly not the begin we hoped for as we started off our trip with 70 dollars less to spend. Personnel was friendly, although we asked the receptionist for restaurant recommendations and she sent us to a restaurant that had closed two hours earlier (as apparently it always does on Sundays, do your homework!) The neighbourhood is very bad, lots of homeless people, people dealing drugs and a very bad smell on the streets. Compliments to the housekeeping, our small room was clean at arrival and was nicely re-done the second morning. We liked our stay in San Francisco, but next time we will definitely pick another hotel and preferably a different neighbourhood." }, { "user_review_posted": 26, "user_total_helpful_votes": 14, "expertise": 0.002503840636909, "user_cities_visited": 5, "review_days": 0.283132530120481, "helpful_class": 0, "review_text": "The Jockey Club is nestled between the Bellagio and the Cosmopolitan - fabulous location! The rooms are spacious as you can see, it was newly refurbished not too long ago and is an attractive and comfortable resort in which to relax and enjoy vegas. When you check in, ask for a room facing the Bellagio fountains! You can open your windows, have a drink and enjoy the show and music right from your room. Right on the strip - what more could you want?" }, { "user_review_posted": 63, "user_total_helpful_votes": 17, "expertise": 0.001199714870684, "user_cities_visited": 147, "review_days": 0.38937568455640703, "helpful_class": 1, "review_text": "Location Location Location!We needed a Suite because we were traveling with an infant and the hotel supplied a crib which was great. The weather let us down a little but again, you can't beat the location! My wife and I took our son to the city for a CHI-cation and enjoy Christmas in the city. We both lived in the city for a long time so the return with our son was a joy.Easy walk to Mich Ave, and hot spots like Hard Rock Cafe, Rain-forest Cafe, Eataly, and Portillos. For adults, very close to Hubbard and all the Chicago Steakhouses.The hotel was cool and was such a welcomed surprise. My little one loved the view of Trump Tower (forget the name, to an infant, it's pretty cool & big!) If you know your way around Chicago, you'd know this is very centrally located.Breakfast looked to be busy, but in a good way!Overall very clean and friendly, Definitely felt like an updated location.As we left my wife said, \"I'd definitely stay here again!\" We will be back.Only negative was I booked like an old timer doing it in advance, but as the day got closer the rates went down. In the future I might wait last second to get the best deal! (We used Booking.com through Trip Advisor...no reflection of Homewood Suites)" }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 12, "review_days": 0.815443592552026, "helpful_class": 0, "review_text": "Stayed in their deluxe room for 6 days. The bed was very comfortable and the room was cleaned and refreshed well every day without fail. The shuttle service was also great and saved us the walk to the BTS station. Staff at the lobby were also helpful in getting taxis when needed. Service with a smile always! Definitely come back to stay." }, { "user_review_posted": 19, "user_total_helpful_votes": 10, "expertise": 0.002444874184799, "user_cities_visited": 11, "review_days": 0.288061336254107, "helpful_class": 0, "review_text": "Stayed at The Argonaut May 5th to 10th 2016 for the start of three week visit to USA.Room 433 nice enough and clean and comfortable but noisey fridge located right at the end of the bed ! Never made any connection with any member of staff as always so busy or changing.The Blue Mermaid restaurant and bar within the hotel served the best clam chowder we ate anywhere in San Francisco.Can recommend the Muir Woods trip with a drop off in Sausalito and then ferry back across the bay to Pier 39." }, { "user_review_posted": 31, "user_total_helpful_votes": 11, "expertise": 0.0016123693286770001, "user_cities_visited": 13, "review_days": 0.48302300109529006, "helpful_class": 1, "review_text": "Travelled with my wife and adult son on vacation.Location is awesome, walking distance to Georgetown & restaurants.Very easy to Uber around the city from the hotel.Breakfast was the best we had the entire trip!!Rooms are large, with great amenities & fridge/stove!Staff went out of their way to help with anything!Highly recommend, we will be back!!" }, { "user_review_posted": 37, "user_total_helpful_votes": 30, "expertise": 0.00382607036033, "user_cities_visited": 79, "review_days": 0.24041621029572802, "helpful_class": 1, "review_text": "I've stayed here a couple of times and each time I really enjoyed the room. I would happily stay here again!I think it is actually a Westin and the windows in the room are pretty amazing to watch the city out of. Plus, it's pretty easy to get to from the airports." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8110624315443591, "helpful_class": 1, "review_text": "I\u2019ve been coming to San Francisco for years, sometimes staying in hotels for 24 weeks out of the year, so I\u2019ve had a chance to sample many of the hotels this city has to offer.And the Harbor Court is by far my favorite hotel; not only is it within blocks of most of the financial district, it\u2019s close to BART, cable car, streetcar, it\u2019s right on The Embarcadero, tons of fantastic bars and restaurants...the list goes on.The views of the Bay Bridge are stunning, and you wake up to the sound of the clock tower on the Ferry Building.Grab a bicycle and ride up The Embarcadero or take a jog for a morning workout. Or use the neighboring YMCA for gym facilities. The rooms are very attractive, comfortable, and have very efficient and clean closets / drawers to unpack your luggage.I think I\u2019ve stayed at this hotel at least 50 times in the past 8 years, and am writing this review while watching the beautiful bridge with its computer-animated light show. And I fully expect to stay here another 50 times in the future.The staff is always amazing (shout out to Nahid for the awesome service!) and the lobby is a wonderful place to unwind after work with a glass of wine by the fire." }, { "user_review_posted": 108, "user_total_helpful_votes": 74, "expertise": 0.003216169938005, "user_cities_visited": 52, "review_days": 0.749178532311062, "helpful_class": 1, "review_text": "I just returned from an amazing weekend at the Waldorf Astoria. It is now my favorite Vegas hotel (and I have stayed at many through the years). I love the quiet elegance and quiet. No casino, no stores, no craziness. However, great location overlooking Strip. Lovely pool area. Great restaurant offering a top quality breakfast buffet. We also enjoyed a full afternoon tea which was as good as anything I had in London. The room was large and extremely comfortable. The bathroom was terrific including two sinks, a large tub and great shower. The staff were very, very helpful and professional--including front desk, manager, servers, door men and driver. When available (first time, first served) a town car is available to drive guests for short trips. We were able to use it once and it was a nice treat. Staff was very attentive to our Hilton status which was also appreciated. This hotel was a perfect place to stay while we enjoyed a few shows and other fun Vegas activities. When I read a previous review I couldn't believe we were talking about the same hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.845564074479737, "helpful_class": 0, "review_text": "Hotel is gorgeous. Quiet when I need it. Fabulous food and atmosphere. This is where I will stay from now on! Employees are great and receptive to my needs. You couldn't ask for a better place to stay downtown. Especially during March Madness! Thank you! xoxo" }, { "user_review_posted": 118, "user_total_helpful_votes": 53, "expertise": 0.0020702539848180003, "user_cities_visited": 53, "review_days": 0.07338444687842201, "helpful_class": 0, "review_text": "We had a lovely stay here. The rooms were very nice and the bathroom was quite large. Beds were comfortable and it is quite central for walking to many places. Ask for a corner room, they have the best views." }, { "user_review_posted": 173, "user_total_helpful_votes": 91, "expertise": 0.002443397183109, "user_cities_visited": 52, "review_days": 0.273822562979189, "helpful_class": 0, "review_text": "I have stayed for my Washington trip was 10 to 12 May 2016 for two nights. This is a luxury hotel in DIstrict of Columbia.Check in was smooth. Since I checked in around 10.30am and there are no room for me. They tried to sms me if the room is ready. We stored our luggage at the concierge. We came back about 2pm to check in.Thanks for a gentlemen that had check in me. He is very nice and very professional. I didn't get his name. But I could give him a five star.I have got a nice room on 4th floor (room 441). Room was very spacious (475 sq feets) and well decorated. I have got two queen size beds and very comfortable bed. Bathroom was very clean. I didn't know what is my room category.Breakfast at Caf\u00e9 during Parc was good. Service was very nice. Buffet was good.Gym was spacious and good.Location is a top notch. Nearby with all museums and National mall. One block with The White House. There are many good restaurants nearby.If you arrive from Reagan Airport (DCA) it is only several miles, takes about 12 minutes and taxi will cost about USD20. If you take from Dulles (IAD) it will take about 45 minutes and will cost about 75 to 80 USD.Concierge was quite helpful.I will come back again to stay on this property." }, { "user_review_posted": 193, "user_total_helpful_votes": 55, "expertise": 0.001273183284081, "user_cities_visited": 387, "review_days": 0.023548740416210003, "helpful_class": 1, "review_text": "Have a nice time for sweet with my wife. I stay in this to neglect the Bangkok traffic. Around here, it has public park, department store and subway station. This is perfect for my valentine.The room is clean, nice and comfort. The staff is so friendly." }, { "user_review_posted": 83, "user_total_helpful_votes": 36, "expertise": 0.00199540299563, "user_cities_visited": 27, "review_days": 0.6193866374589261, "helpful_class": 0, "review_text": "This is a nice hotel and which is surprisingly affordable. It is centrally located and is close to major shopping centers. Rooms is quite large and clean with good bathroom. They have nice restaurant and buffer is quite good as expected." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.18838992332968202, "helpful_class": 0, "review_text": "Really cool vibes and lovely staff that helped us find our way around. Seriously good location right next to cable car and union square, and really affordable for San Francisco. Would definitely recommend this to anyone travelling to San Fran." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.522453450164293, "helpful_class": 1, "review_text": "Hotel is close to the Embarcadero BART station. Liz at the front desk checked us into our room even though we were a couple hours early. Great location in the city. The club room is small but has everything you need and it's clean, and who really is spending much time in their room when they're in SF?!" }, { "user_review_posted": 79, "user_total_helpful_votes": 47, "expertise": 0.002778022199037, "user_cities_visited": 274, "review_days": 0.8132530120481921, "helpful_class": 0, "review_text": "From the moment we stepped inside Staypineapple we felt right at home. Staff was very friendly and got us checked in immediately. The decor is stylish, chic and fun. Even the water dispenser in the lobby (infused with...yes, pineapple!) was a thoughtful touch. The suites are well-appointed with complimentary coffee and bottled water. There are fun touches like the 'sleep with me' pillows. The beds were incredibly comfy with luxury linens. The towels and robes were fluffy and luxurious. Our room was incredibly clean. It had that fresh smell and was perfectly turned out in every way. We would stay here again in a heartbeat. We'd even bring our dog if we had one. They love dogs at Staypineapple." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.733844468784227, "helpful_class": 0, "review_text": "A really amazing place with an amazing staff. Marilyn at the reception was so welcoming and helpful at our arrival and checking out. Great restaurant too. We warmly recomend this hotel and we will hopefully come back one day.Thank you again Marilyn!" }, { "user_review_posted": 26, "user_total_helpful_votes": 10, "expertise": 0.001756932243526, "user_cities_visited": 6, "review_days": 0.358159912376779, "helpful_class": 0, "review_text": "Stayed in a one bedroom. Room was perfect. Large bathroom with two sinks, Jacuzzi tub, living room with fireplace, full kitchen and washer/dryer. View of Vegas skyline. Pool was sufficient size, nice barbecue grills on site. Staff very helpful. Hourly shuttles to the strip convenient. Used the club shuttle and tour to Red Rock Canyon, nice short trip to see something off the strip. Everything in room very clean. Bus to Freemont Street (Old Vegas) just once a week, could have spent more time there. Club is off the strip but still convenient and uber is very quick if you need it." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.8110624315443591, "helpful_class": 1, "review_text": "There's a really spectacular light show on the side of the bay bridge, and the room had a great view of it.Relatively spacious room for such a central hotel as well, which is particularly nice as well." }, { "user_review_posted": 178, "user_total_helpful_votes": 103, "expertise": 0.0026989599643940003, "user_cities_visited": 78, "review_days": 0.7508214676889371, "helpful_class": 0, "review_text": "I enjoyed my stay at the hotel but I normally stay at Marriot properties which are both part of the SPG program. The W does not offer an executive lounge which I thought was odd, since it is great for breakfast, snacks, and a quick meeting place. I wasn't sure why my room had a red lighted Buddha but I would have preferred not to have an idols included as a free upgrade. The neighborhood is a bit sketchy so if you are attending a conference, this is a great space. If you are looking for a fun neighborhood, look elsewhere." }, { "user_review_posted": 24, "user_total_helpful_votes": 3, "expertise": 0.0004965243296920001, "user_cities_visited": 11, "review_days": 0.07119386637458901, "helpful_class": 0, "review_text": "We spent a great night at The Alexis Hotel to celebrate my Fiance's 30th birthday and went to the Mariners game, which is only a short walk away! Everything was fabulous - Cody at check in was very helpful and Keith was so nice to send up a wonderful 30th Birthday amenity! This is a great Kimpton property that is consistent in the service, quality and overall experience. The Bookstore Bar and Cafe is also incredible, we are such fans of Chef Caprial Pence and will be back again soon!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.09967141292442401, "helpful_class": 1, "review_text": "From start to finish our stay was great! We had no issues at all while staying at the Vive!- Great value for money, Clean, tidy and Modern!- ALL the staff were super helpful and friendly.- The rooms are small but all you need for some where clean and modern to rest your head at night.- We loved the fact we could grap, tea. coffee and water whenever we wanted and breakfast daily really set us up for our days exploring.- Location is perfect as you can walk to shops, restuarants and the beach within minutes! The bus is right outside to the right where you can travel to the mall, Pearl Harbour and other attractions.Thank you for making our honeymoon so special and affordable Vive! We loved our stay!" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.061336254107338006, "helpful_class": 1, "review_text": "We used this as a stay over before our flight home.Our first part of our honeymoon was spent at the moana Surfrider which is an amazing beach front hotel. Aqua Waikiki doesn't compare in terms of elegance but it was very clean and the hotel staff and services were actually better here than the moana and the Sheraton Kauai. Upon arrival front desk attendant Dee was very pleasant and without us knowing upgraded us to a deluxe top floor room. This room was huge with three bedrooms and a fully serviced kitchen, huge fridge and stove and oven. This would be a great affordable room for a big family. It was the only place that recognised our honeymoon and they left us a nice gift of chocolate macadamias and champagne. Really pleasant surprise from a hotel that was far cheaper than our other two hotels. They provide a free shuttle to ala moana shopping centre and also free DVD rentals in the foyer. Both other more expensive hotels wanted $20 a movie. Again a cheaper hotel with better services. It's only a street sway from Waikiki beach. Very happy with the hotel and can strongly recommend it." }, { "user_review_posted": 20, "user_total_helpful_votes": 13, "expertise": 0.0030453492221110003, "user_cities_visited": 11, "review_days": 0.06736035049288, "helpful_class": 0, "review_text": "Absolutely loved our stay at this hotel. It is centrally located in a nice part of town. The doormen are absolutely top notch. Really comfortable beds. Can't say enough about our stay. Thanks so much!" }, { "user_review_posted": 9, "user_total_helpful_votes": 12, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.6818181818181811, "helpful_class": 1, "review_text": "Grand and tastefully designed hotel. 2nd visit and noticed the property is very well maintained. As in many establishments, it is the staff that makes it what it is.From checking in, the staffs are well trained, polite and pleasant.Worthy of special mention would be Supang, the Chief Concierge. Speaks well, great personality, and very good local knowledge.And how about the choice of Japanese and a very good Western breakfast spread. The juices, ( organic as I recall ) and the healthier and yet delicious choices are fine touches.What I would like would be better and more choices of the Thai cuisine for breakfast. That said, there are already plenty.This hotel has what it takes to hit the next higher level." }, { "user_review_posted": 66, "user_total_helpful_votes": 23, "expertise": 0.0015815219390190002, "user_cities_visited": 37, "review_days": 0.7261774370208101, "helpful_class": 0, "review_text": "The location of the hotel is great, you can visit all the sites by walking.Rooms are without balcony, mine also without a seperate shower. The finish of the rooms is nice, but you have carpets. The personnel is very kind, although the reception is extremely slow and long queues. Eventually a computer issue, one warning, never change currencies at the reception, they give you 98 $ for 100 \u20ac, a fee of 17% , at the ATM you only pay 3,4%" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.899233296823658, "helpful_class": 0, "review_text": "Location is phenomenal. Central to everything!!! The staff are incredibly friendly, flexible, and accommodating. I really enjoyed my stay. Americano, a SF favorite, provides the in room dining. I arrived at midnight, so the only disappointing thing was not being able to order food. It ends at 11 I believe." }, { "user_review_posted": 371, "user_total_helpful_votes": 122, "expertise": 0.0014861527855470002, "user_cities_visited": 270, "review_days": 0.23603504928806102, "helpful_class": 1, "review_text": "The assigned large room lacked a nice d\u00e9cor. The living room area was simply next to the wall leaving a large empty space in the middle. The quite large TV cannot be seen from the working desk that faces a wall next to the uncomfortable sofas.Bathroom is fine so as bed linings and pillows. Although hotel seemed empty around 6PM a line was formed at the only 3 elevators.Good breakfast at the sixteen restaurant with not much options and combinations. The small waffles are not tasty and the omelettes are too well done to my taste. Service is very good but not many guests to really judge.Another down point for the hotel was when I called for a late check out on the following day. I was \"graciously\" offered till 1PM... If until 5 PM it would be another full day at $345 whereas other rooms at the hotel were being charged well under $200. A very bad hotel decision for a guest that spent at the hotel over $1,000 during 3 days just in restaurants.Another bad experience was eating at the \"sixteen\" after which my daughter in law got sick with apparently with one of the options of the Menu de Degustation.By the way you cannot get the sparkling Italian you are used to." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.658817086527929, "helpful_class": 1, "review_text": "The Hilton Chicago is a luxurious landmark hotel; a must see and stay! It is located in beautiful downtown Chicago and overlooks Grant Park; steps away from the landmark Buckingham Fountain, Lake Michigan, the Art Institute of Chicago, the Field Museum, Shedd Aquarium, Adler Planetarium, Soldier Field, and Millennium Park.My family and I stayed at Hilton Chicago during the Christmas holidays and had a fabulous time! Exceptional service was provided from check-in to check-out. Special thanks to C.M.G., S.A., Kumina, etc. The hot buffet breakfast, including \"cooked to order\" omelettes/eggs and service is spectacular!I have been a loyal Hilton Honors Diamond member for several years. My husband and I had an elegant wedding reception at the Hilton Chicago on February 5, 2005, and continue to return annually.When you book, may I suggest the Chicago Hilton Park and Stay package (this package includes hotel stay and parking)." }, { "user_review_posted": 122, "user_total_helpful_votes": 49, "expertise": 0.0018395819427930002, "user_cities_visited": 709, "review_days": 0.20153340635268302, "helpful_class": 1, "review_text": "I haven't found anything exciting about this hotel but the location (downtown).First, my key didn't work 2 times in a row and they finally changed my room. The elevators are really busy.The bathroom was not as clean as I expected and the gave me 2 lotions and no hair conditionner.My wi-fi didn't work because the misspelled my last name in the computer and it took me for ever to reach by phone the reception." }, { "user_review_posted": 93, "user_total_helpful_votes": 104, "expertise": 0.005318801839928, "user_cities_visited": 100, "review_days": 0.69934282584885, "helpful_class": 1, "review_text": "Desert Paradise Resort is a nice option if you want a quieter experience off of the strip. We had a two bedroom condo which had a full kitchen and two full baths. It also had a pull out couch which was perfect for us.This is a time share property so beware of the \u201cfree\u201d gift that is \u201cwaiting\u201d for you at the concierge .We chose to use Uber but there is a free shuttle that goes to certain spots on the strip at set times throughout the day.This place is great if you want a condo type place away from the strip . I\u2019d stay again." }, { "user_review_posted": 172, "user_total_helpful_votes": 51, "expertise": 0.001329196913594, "user_cities_visited": 95, "review_days": 0.048740416210295005, "helpful_class": 1, "review_text": "This is 2nd time staying at this hotel, wonderful views of the runways, with floor to ceiling windows. Best is no one has to go outside in cold, snowy weather because you can just walk under the sidewalk into the terminals-great for early flights." }, { "user_review_posted": 115, "user_total_helpful_votes": 126, "expertise": 0.0052089479920740004, "user_cities_visited": 31, "review_days": 0.38116100766703104, "helpful_class": 2, "review_text": "This was my second stay at the Okura this year, the last being in March. (I travel to Thailand 3 - 4 times a year on business.) I gave the hotel 4 stars then. Based on this stay, I'm afraid I can only manage three. And I really wanted to give it a better rating, because in many ways it is a very good hotel. So, why the downgrade? Firstly, they did not recognize or acknowledge me as a returning guest. Not a big deal personally, but poor for a 5 star hotel. If you don't know who your repeat customers are, you're in trouble. Secondly, they had an issue on check in with charging my debit card with the 6000 baht deposit required for incidentals. They explained that they cannot simply \"block\" funds on a debit card, but have to actually charge the amount. Since I have only used debit cards for the last 15 years, I'm well aware of this, and explained that it was no problem and that they could charge the full amount to my card. I also explained that I would be dining at their Japanese restaurant that night, and would certainly spend more than 6000 baht. Still, they insisted that I pay cash instead. Which I didn't have on me, as I'd just come directly from the airport. (By the way, I had no such problem on my first visit.) However, I did say that I'd draw cash during the day and pay the deposit in the Club Lounge in the evening. Which I did, but not before I'd been firmly \"reminded\" that I owed them money pretty much the moment I first set foot in the lounge. That evening I went to the Japanese restaurant as planned with my wife, and spent about 10 000 baht. I signed for this and charged it to my room. Early the next morning a card was inserted under my door informing me that I had exceeded my deposit, and was required to pay additional funds as soon as possible. (I was checking out that evening and was going to settle my bill anyway in a few hours.) I can honestly say, that after having stayed in scores of 5 star hotels all over the world, I have never been chased for money because I'd spent more than the incidentals deposit taken. The hotel takes a deposit, you settle your bill at the end of your stay, and the deposit taken either gets refunded or offset against the amount due and you pay the balance. That's it. Surely a hotel wants to encourage it's guests to spend their money in it's bars, restaurants, etc? Clearly, not the Okura. The experience felt cheap and demeaning. It also highlighted an inexplicable lack of trust between hotel management and guest. What were they afraid of? That I'd abscond without paying my bill? And remember, this was my second visit. So I wasn't an unknown entity to the hotel. Unfortunately, this incident has now ensured that I'll never use the Okura again, nor recommend it to colleagues and friends. Which is a pity, because there are many good reasons for booking this hotel. Fortunately, there are also many, many fine alternatives in the area, one of which I'll be using on my next trip to Bangkok." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.46056955093099605, "helpful_class": 0, "review_text": "The staff here went above and beyond to make my week long stay here very enjoyable - especially front desk agent Tamela Taylor. From the moment Ms. Taylor checked me in until I checked out, she did regular check ins to make sure I was comfortable - totally above and beyond my expectations! DJ the manager was very helpful and nice as well.My room was kept very clean, I never had to wait for housekeeping. I was always provided prompt service regarding getting a taxi, restaurant location details, etc. Overall, the helpfulness and attentiveness of the staff took my trip to the next level.I would stay here again if I visited the Bay area just because of the awesome staff and level of service. Everyone was very professional and extremely pleasant." }, { "user_review_posted": 44, "user_total_helpful_votes": 39, "expertise": 0.004192872117400001, "user_cities_visited": 152, "review_days": 0.14293537787513602, "helpful_class": 0, "review_text": "We stayed only one night after flying in from the UK, before heading out of Vegas. We weren't expecting much as we had paid so little ( we got a resort fee free deal) and so payed approx \u00a316 & were pleasantly surprised.The room was large with the comfiest beds and was very clean, as were the general areas ....I think you can tell a lot by the general appearance of the corridors etc. We have never stayed downtown before but would do again...I think this hotel holds it own with some of the strip hotels....particularly the older ones. Staff were great too.But you have to be aware that you are on Freemont Street and our room was over one of the music stages, so it can be LOUD before midnight. But you are in Vegas, so how likely are you to have an early night?In short....great for being in the heart of the action and cheap" }, { "user_review_posted": 23, "user_total_helpful_votes": 7, "expertise": 0.001367240907847, "user_cities_visited": 10, "review_days": 0.026834611171960003, "helpful_class": 0, "review_text": "This hotel met all my expectations and more. It is a top class hotel, the staff are very friendly too, I would highly recommend it to vacation traveler who are looking for a good base as well as business travelers too." }, { "user_review_posted": 32, "user_total_helpful_votes": 9, "expertise": 0.001255103166721, "user_cities_visited": 25, "review_days": 0.42935377875136904, "helpful_class": 0, "review_text": "The room was very small. The bathroom was also small and the surface of the tub was peeling. Walls were thin and the train below was very loud, even though i was on the 12th floor. The staff was very nice, though." }, { "user_review_posted": 44, "user_total_helpful_votes": 6, "expertise": 0.000551693699657, "user_cities_visited": 41, "review_days": 0.203176341730558, "helpful_class": 0, "review_text": "From start to finish, no detail was left unattended. The staff is very helpful, took care of all requests happily. Our room was luxurious, and attended to daily. We hope to return to this hotel during our next SF vacation." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.31215772179627604, "helpful_class": 0, "review_text": "Friendly staff. Ashley at the front desk was very informative and answered all our questions. Our room was clean and comfortable. However, it had an odd layout in that the bathroom sink was outside the toilet/shower room. The first night we used the shower we noticed the water did not drain quickly. The next morning we told the person at the front desk. When we got back to our room later that night and used the shower, the water drained perfectly. The breakfast buffet was delicious. Overall, we were happy with our stay and would stay there again." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 4, "review_days": 0.6785323110624311, "helpful_class": 1, "review_text": "So much to say about this great Resort. Off the strip to begin with. When family comes in town I always get a room there as well. Beautiful rooms, clean and very comfortable. So much to do at this Resort and downtown Summerlin is just around the corner. Staff is always pleasant and accommodating. Can't stop complimenting this place enough!" }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 8, "review_days": 0.47754654983570605, "helpful_class": 0, "review_text": "I've stayed here the last 3 years for conventions. Every year gets progressively worse in regards to the staff. This is not all inclusive to the entire staff as usually housekeeping and bell hops are kind. I've never had a nice, friendly, or efficient bartender or waiter, ever. Front desk staff is hit or miss, mostly miss. The internet is horrendous as well. Even after paying for in-room wifi, it still wasn't good. And forget about attempting to have Internet (or service) in any of their ballrooms, meeting rooms and anyplace below the main level. Frustrating that this is the only option for my convention." }, { "user_review_posted": 55, "user_total_helpful_votes": 26, "expertise": 0.002184707050645, "user_cities_visited": 46, "review_days": 0.5054764512595831, "helpful_class": 0, "review_text": "Hotel is quite old inside the street/ soi 18 of sukhumvit road. Place is old and smelly. I asked for late check out and they show the charge card for late check out 2 different prices according to time, I think I paid 1300 baht for 18 : 00 hours check out. Best thing about hotel is Indian restaurant on top floor." }, { "user_review_posted": 20, "user_total_helpful_votes": 13, "expertise": 0.0030453492221110003, "user_cities_visited": 11, "review_days": 0.923329682365826, "helpful_class": 0, "review_text": "Stayed here for 4 nights and would recommend as a great base for visiting all the wonderful sights that DC offers, most of them for free. The hotel is located in close walking distance to lots of the sights, a 15 min walk to the Lincoln Memorial and 25 min to the White House. We arrived in at the foggy bottom metro station and it was a 15 min walk to the hotel.The reception staff were friendly and welcoming on arrival and our room was clean and spacious, more like an apartment with a separate bedroom, bathroom, lounge and kitchen/dining area. Bed was super comfy and shower was always hot and powerful. Air conditioning worked well, if a little noisy, and was very welcome as it was hot outside! We didn\u2019t have much of a view but that was fine it wasn\u2019t needed.Kitchen was a little dated but well equipped for our basic needs, making coffee and breakfast, breakfast was available at the hotel but at $20 each per day it seemed a little overpriced for our budget. Our toaster didn\u2019t work properly but a quick call to reception and a brand new one was delivered in 10 minutes.We did eat diner at the restaurant on one evening and the meal and service was excellent. Our waiter, I think his name was Leander, was very polite and attentive, in fact all the hotel staff were excellent during our stay and housekeeping kept the room spotless.All in all a great place to stay for exploring, comfy and welcoming." }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 11, "review_days": 0.1013143483023, "helpful_class": 0, "review_text": "I did my research and booked the Ocean Tower room with Deluxe view, which turned out to be a sliver of a view from the balcony. I called the front desk to ask what the difference was between the Deluxe view and the Partial Ocean View - as I was pretty sure I should be on the other side of the tower able to see Diamond Head. They assured me I had a \"Deluxe View\" - but called back 5 minutes later to say they could move me the next day to the other side. So felt like we didn't really get what we paid for the first night. The view in the new room was spectacular of Waikiki Beach. However, we were on the 7th floor and every night there was live music in the Court Yard until 10. Being from East Coast, I was 6 hours behind and wanting to sleep at 8:30 or 9 PM, which was not possible due to the noise.The hotel is beautiful and is beach front Waikiki, in the middle of all the action for high end shops and restaruants. But we will stay some where else next time, as I feel I overpaid for the room and was frustrated by the loud music every night. Might be better for people looking for nightlife or who don't have kids." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.340087623220153, "helpful_class": 1, "review_text": "My husband and I couldn't have been any happier with our hotel choice for our 5 night stay in San Francisco! The staff were friendly, helpful and courteous. They answered all of our questions and were knowledgeable. We had the Standard Queen room and it surpassed our expectations. It was small, but a perfect size for the two of us. There is no air conditioner, but there was a fan in the closet and due to the fact that the hotel was a mile from the center of town we were able to sleep with our windows open. :) It was just a pleasant stay. The bed was extremely comfortable and we loved the feel of the hotel. It was like you stepped into another time, which we both found refreshing.If you like modern and updated this is not the hotel for you. The antique look and style of the hotel is what gives it the charm it has. Overall, I would definitely recommend this to anyone. We couldn't have been happier with our choice and would definitely stay here again if we are able to return to San Francisco." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.663745892661555, "helpful_class": 0, "review_text": "A very warm welcome in every way. Very helpful and nothing appeared to be to much trouble. Hotel was very clean as you would expect for this type of establishment. Would highly recommend staying here if ever you travel to Bangkok" }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 12, "review_days": 0.5093099671412921, "helpful_class": 0, "review_text": "Loved the decor of the rooms, tv was massive for a hotel room and had Netflix which was great. Staff were friendly and Jason at the concierge desk was awesome!Had a great time here. Only downside was that the pool was a bit small/crowded and hotel wasn't on the beach." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.397590361445783, "helpful_class": 0, "review_text": "This was a very nice hotel that we stayed at. All the peopleInvolved helpedUs out and we had a very nice time at the hotel. The location was great for what we were doing and I'd definitely stay there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7420591456736031, "helpful_class": 0, "review_text": "We really enjoyed the view overlooking the water and the zoo - it was nice to be on the edge of Waikiki but not in the heart of it. All of the staff were really friendly and we luckily stayed on a high floor, so it was very pleasant. They provide beach chairs and towels to walk across the street to the beach, which was easy and nice. I'd recommend this hotel. EXCEPT Monday nights are Industry night at Lulu's (the bar on the corner next to the hotel), with loud music until pretty late. We tend to stay up late, so it wasn't a huge issue, but I could see it bothering some. This was not told to us upon check-in. Besides that, this was a fantastic hotel and highly recommended." }, { "user_review_posted": 130, "user_total_helpful_votes": 66, "expertise": 0.002354458958232, "user_cities_visited": 238, "review_days": 0.118838992332968, "helpful_class": 0, "review_text": "When we arrived at the hotel, the check in service we received was very efficient and we were in our room within 10 minutes.The room had a side view of the sea and no balcony but that wasn't an issue for us. It was very light and airy and had a modern and clean feel about it. We were on the 5th floor and didn't have any disturbed nights because of the noise.We had registered for 3 of us but the room was only set up for 2. The extra glasses we asked for and the extra robe never arrived but that didn't spoil things for us.The beds were very low and had a wooden base which stuck out about 6 inch. My husband bashed his leg on it more than once and said that the corners were quite sharp.There was no coffee making facilities in the room although a coffee maker can be requested. There is also free coffee in the lobby in the mornings with take out disposable cups.The pool was incredibly small considering the size of the hotel and sun loungers were at a premium in the afternoon. The other adult only pool was also very busy and I was surprised to find it was only very shallow and wasn't suitable for swimming. But the atmosphere around the pool was very relaxed and there are staff who offer you water and a bar service.The hotel is situated in an excellent area with restaurants across the road, a corner shop nearby and also a large shopping centre. There are also bus stops within a very short walking distance which service a large part of the island." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.11171960569550901, "helpful_class": 2, "review_text": "Did not have our room with Balcony as stated. Instead got an old room with furniture falling apart, room smelled of musky old house! lobby smelled strongly of pot that someone just smoked without being asked to step outside. we ordered cookies and milk to be in our room on arrival Not there! Costs 41$ per night to park. Really a disappointment" }, { "user_review_posted": 125, "user_total_helpful_votes": 22, "expertise": 0.000744124462098, "user_cities_visited": 35, "review_days": 0.7343921139101861, "helpful_class": 1, "review_text": "I hadn't stayed at the Vitale for a while, and while it's a lovely hotel, a little updating is probably needed to keep up with other SF hotels at that price point, especially in regard to technology. The location is beautiful, the staff was very good, and the restaurant/ bar is a very popular after work spot. The one big issue I noticed was that our door (and that of a few other rooms) did not close completely on their own- something I always check. I also really like the fact that the hotel never feels too busy despite having almost full occupancy." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 109, "review_days": 0.156626506024096, "helpful_class": 1, "review_text": "I just recently stayed at this hotel and absolutely love it. The old glamorous feeling with completly updated rooms, services was great, perfect location. It was expensive but also because was the Chicago Marathon and pretty much everything was booked. But don't regreat paying the extra cash because was worth it." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 6, "review_days": 0.27272727272727204, "helpful_class": 0, "review_text": "My husband and I visited while celebrating my birthday as well. Opal at the front desk checked us in with no problem. A few minutes after entering our room with the wonderful view of the garden, I received champagne and chocolate via room service. I was really pleased with my stay. Everything was perfect! The room was super clean and well appointed. We had dinner twice in a row at Juniper. OMG. The service was excellent and the honey bread was to die for! The food was very tasty. We are definitely staying here soon!" }, { "user_review_posted": 150, "user_total_helpful_votes": 20, "expertise": 0.0005369818676670001, "user_cities_visited": 78, "review_days": 0.269441401971522, "helpful_class": 1, "review_text": "Hotel is okay and close to Khao San road and the river boats are in front. So from this you can easily go to all places of interest and enjoy some diner in the evening with some wind (if there). Can be noisy when you get room with street view but when you are late sleeper no problem. You can even join the live music in the bar in opposite ." }, { "user_review_posted": 151, "user_total_helpful_votes": 77, "expertise": 0.002365341067275, "user_cities_visited": 252, "review_days": 0.11117196056955, "helpful_class": 0, "review_text": "We have stayed as a family at the Wardman Park four times over the past eight years, while attending a national teaching conference. Were the conference not at this hotel, we would stay elsewhere. The facility is old and dated, the rooms cramped and often damp, the restaurants ordinary, and room service selections extremely limited and not child-friendly. They used to have an OK pool, but they closed it and put a new, undersized unit next to the tower walkway, obviously to accommodate what they hope will be an influx of wealthy condo buyers who (they hope!) will move into the suites they are making over. The location has good access to the Metro for visiting the Mall area, and the Zoo is walkable, but there are better hotels for families nearby. We prefer the Omni (and I'm a Marriott Rewards member, so take that into consideration). Avoid!" }, { "user_review_posted": 66, "user_total_helpful_votes": 23, "expertise": 0.0015815219390190002, "user_cities_visited": 111, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "Stayed at Intercontinental for a week in end Oct to 4th Nov during a conference. The hotel is very well located and interiors are well appointed, a welcoming front desk at the entrance and an even more welcoming bar as you proceed to the lifts to go up to your room. The check in and check out was minimum time and fuss...quick, friendly and efficient.The rooms are unexpectedly larger than normal American five stars, thoughtfully provided with all amenities (as expected in a 5 star). However, i couldn't get over the fact that one is not allowed to empty the mini bar to fit in your own beverages (you will get charged if you remove anything and place elsewhere) and since water is NOT provided (gosh when will these hotels learn??) it was a measly 2 small bottle space in the bar for your own stuff.We had wifi but am not sure if it's free or as part of the deal for all of us attending the conference.Else no complaints in the room - beds, pillows, housekeeping, cleanlinessI must add, the service is super quick and very friendly and comfortable...and that too BEFORE i'd tipped!Breakfast was also a cheerful affair - friendly and welcoming staff ever filling your glass with juice or coffee and a happy good morning!. Since am used to the very large, diverse and daily changing spreads in Indian 5 star hotels, i had tempered my expectations to the normally measly breakfasts served in American 5 Stars - but must say Intercontinental was several notches above. While we had identical breakfasts for all 5/6 days, it was large enough a spread to pass muster.The Hotel is located under $10 uber ride from almost all the touristy spaces - fisherman's wharf, crooked road, malls, great food joints.The 6th floor is a nice walk out - open to air- abuts the gym and is a nice place to sit and look at the view or have a smoke or a late night glass of wineWould most certainly stay here when visiting SF again" }, { "user_review_posted": 39, "user_total_helpful_votes": 65, "expertise": 0.007981168855051, "user_cities_visited": 84, "review_days": 0.065717415115005, "helpful_class": 0, "review_text": "We were here for just one night as part of our honeymoon. I cannot say how exceptional our stay was (and we are picky people). We arrived to a fantastic greeting of congratulations by happy, smiley staff who made my wife feel very special.The room is bright, very well decorated, well equipped and spotlessly clean. The hotel just radiates a fun style which makes you feel happy! We were given a bottle of sparkling wine as a honeymoon gift even though we were just staying the one night.The restaurant on site is absolutely fantastic and the food was exquisite with a great atmosphere. As guests of the hotel, the staff got us a table even though the place was packed and we thoroughly enjoyed the hospitality and food.We also checked out the rooftop pool which was clean and simply wonderful.With an excellent location, great staff, fast free internet, stylish rooms, incredible food and so much more, I cannot recommend this place enough. Stay here." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.518619934282584, "helpful_class": 0, "review_text": "We loved our stay at this hotel. It is a great location, and tucked back from the hustle and bustle of downtown Chicago. An easy walk to the beach and bike path. Loved Petit Margeaux in the lobby, and a fantastic room." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 7, "review_days": 0.5991237677984661, "helpful_class": 0, "review_text": "We stayed at the hotel for 8 nights. Originally had planned for 6 but extended 2 more nights at the hotel. Mr Amit Lakhanpal was really warm, good and Co-operative and when we checked in had thrown a surprise for us in our room with our photograph framed. The entire hotel staff was excellent and made our stay extremely comfortable. Highly recommended. Amazing hospitality." }, { "user_review_posted": 43, "user_total_helpful_votes": 25, "expertise": 0.0027122801885500003, "user_cities_visited": 14, "review_days": 0.20427163198247503, "helpful_class": 1, "review_text": "We stayed here for a week over New Years. Our basic room was very tiny but did have a balcony. Next time I would spring for the room upgrade for more space and a view of the ocean. The activity guy was very helpful and even drove us in his private car so we could make a whale watching boat. The staff was friendly and the lady who did our room everyday was a master . Located at the Diamond Head end of the beach but able to walk to everything no problem. The fridge in the room was a nice touch and appreciated. Looking forward to coming back." }, { "user_review_posted": 17, "user_total_helpful_votes": 7, "expertise": 0.0018887396070640002, "user_cities_visited": 55, "review_days": 0.728915662650602, "helpful_class": 0, "review_text": "Our stay at the Hampton was great. Staff were super helpful (John at the front desk was super friendly and helpful in getting us an early check in as we had a young toddler with us..you rock!). The room was roomy, clean and had everything we needed.I know many reviews stated issues about elevator wait time, loud street noise and rooms being run down. Thankfully we did not experience any of these issues during our stay ( we did hear sirens a few times a night but you are in the big city...thats to be expected). We thankfully never had to wait more than a couple of minutes for elevators (and we were on the 37th floor) and our room although a little on the aging side was clean and for me thats the most important thing...not a little water stain on the ceiling.Breakfast was way better than we expected. Fresh Bagels, Toast, Eggs, sausages, potatos, hot oatmeal, fresh fruit and of course 2 waffle makers for those patient enough to wait. every morning was always kept stocked. We watched staff constantly check food levels and replace empty trays. Such a great addition to a hotel especially if you have a small child! Lots of options!Overall we had no complaints in regards to this hotel. We are so glad we picked the Hampton for our stay in Chicago! It was definitely perfect for us. It may not be for everyone but hopefully they know what to expect!" }, { "user_review_posted": 7, "user_total_helpful_votes": 11, "expertise": 0.0075187969924810005, "user_cities_visited": 8, "review_days": 0.15553121577217902, "helpful_class": 0, "review_text": "Now the service is excellent and the staff are friendly however for the money we payed it was ridiculous!!I feel bad in giving such a poor rating but for the price I was expecting more. The breakfast and free refreshments was great but no aircon resulted in some sleepless nights. Having walked down Union square you see why you can't leave your window open. Honestly stay at Fishermans wharf where there is more to do and your away from all the riff raff. Sorry again for the poor rating and can I commend the staff again for excellent customer service but over $400 a night is rough." }, { "user_review_posted": 128, "user_total_helpful_votes": 55, "expertise": 0.0019757530619, "user_cities_visited": 57, "review_days": 0.093647316538882, "helpful_class": 0, "review_text": "We just returned from a 4-day vacation to Chicago with our family and we stayed in this perfectly located hotel. It was clean and friendly. Our room was just great- complete with kitchen and living room - coffee maker and clean bathroom.We enjoyed the complimentary breakfasts and manager's reception each night complete with beer and wine and theme-related snacks!! The management was very helpful and the main floor team and valets were super friendly and great with assisting us with everything from parking to retrieving items from our vehicle. I highly recommend staying here and we would DEFINITELY book another stay at one of these hotels!!" }, { "user_review_posted": 123, "user_total_helpful_votes": 243, "expertise": 0.009481058067780001, "user_cities_visited": 94, "review_days": 0.134720700985761, "helpful_class": 3, "review_text": "Stayed here for 3 nights last month as part of a large wedding party. the check in was smooth, the rooms are a decent enough size, the hotel overall is clean and well-managed, but perhaps being the peak tourist season, we got a room with a terrible street car park view on the 2nd floor. after much cajoling we got a better city view room on the 5th floor the next day, which was also much quieter.there is a standard bistro restt off the lobby serving the usual fare for breakfast, lunch and dinner. their service and food are good.the staff try very hard to please, but often its a hit and miss as its more words than action! requests left with one shift are not communicated with the next, so you are back to square one. our host was completely disillusioned with the hotel although he had asked for atleast 50% lake view rooms booked 3 months in advance, what we got was just one room, only his suite! he was frustrated that many of his instructions re: breakfasts at the reserved regatta view restt for our wedding party were not followed, etc etc.as far as the location is concerned, it is very convenient, accessible from the city centre, seattle space needle and pike's place, but at the same time away from the congestion of downtown. the bus stop is right outside the hotel and cabs are called if you inform reception.what this hotel needs is a dedicated concierge service to take the load off reception, a mature front desk manager and a larger lobby. it gets too busy with hordes of visitors streaming in and out." }, { "user_review_posted": 56, "user_total_helpful_votes": 30, "expertise": 0.0024905029870270004, "user_cities_visited": 34, "review_days": 0.32146768893756805, "helpful_class": 0, "review_text": "We live in Thailand and only book this Hotel for our Bangkok stays. The location of the Rembrandt Hotel is perfect. Located on Soi 18, Sukhumvit Road, it is in walking distance of the Sky Train and MRT and Terminal 21. The Hotel also offers a Tuk Tuk to the Connor. The Hotel offers First Class Restaurants featuring Mexican, Indian, Italian and Thai. They also have Buffets featuring International Foods. Recently in the rainy season it has been wonderful to have dinner without going out. In better weather there are so many great places near the Hotel to eat. The Indian Restaurant is considered one of the top if not top in Thailand. The view there is to die for. The Mex place is flat good and a must try. The Italian has great Pizza and Pasta. They also run Beef Specials from time to time.The Breakfast Buffet is wonderful with all you would expect to include Eggs to Order Pancakes, Thai Rice or Noodle Soup and so much more. We like they bring us a hot pot of coffee to refill our cup as needed. This last Christmas Eve we tried their Buffet and it was outstanding. So good we booked the Indian Resturant on the 26 floor for Christmas Night and another go at the Turkey. On Christmas Eve they had carolers from a girls home they help sponsor. Let me tell you not a dry eye in the house! Made my night as the crowd, without being asked, gave the Sister in charge several donations.The rooms are large and very clean. The Maids or as we call them here, House Mother, take good care of you.What makes us return is the Staff. Always a smile and always so helpful. For those who live in Thailand like we do they have a secure Car Park.Lastly this is a Family Place and Kid Friendly. The pool is large and garden like and all ages seem to have great fun." }, { "user_review_posted": 50, "user_total_helpful_votes": 23, "expertise": 0.0021229173562830003, "user_cities_visited": 118, "review_days": 0.5930996714129241, "helpful_class": 2, "review_text": "My husband and I booked this week-long trip through United Airlines vacation planner, so the cost of the room was included with our plane tickets and it was actually quite reasonable. Being from the mainland it's hard to get used to lobbies that don't have doors or even permanent walls. Many hotels just have an open lobby with an entrance area, like this one, but there's no way to close it off ever. There is very little room for loading and unloading, so that's a bit tricky if you have a car. The parking is expensive at $28/night, but if you're lucky you might find un-restricted street parking and the zoo across the street is just $1.00/hour.The room itself was very comfortable, great big king sized bed, shower with a tub. And of course, Hawaiian Tropic toiletries. Like my husband said, it's weird at first to use shampoo that smells like sunscreen! Nice flatscreen TV for quiet nights in, but we couldn't find a channel guide anywhere, so it was always a guessing game. They were very generous with the towels. There was not much noise transference from other floors, but we could hear the next room's TV often.The location is great, it's one of the last hotels before the end of the busy Waikiki beach. So not too crowded on the beach, and not too noisy from the nightlife. If you want to be close to the craziness, it's an easy fifteen minute walk. There are lots of great restaurants and shops nearby, but if you can get even just fifteen minutes inland from the beach and find a grocery store you can get things to stock your fridge and shelves without spending half of what the local convenience stores charge.We had an \"unimpeded beach view\" room with a balcony. If you care about your view then it's important to check on what kind of \"beach view\" you have. You may end up with just a sliver of beach between two other hotels if you're not careful! We faced the Honolulu zoo, and to the right of our balcony was the tail end of Waikiki (just blocks from the aquarium) and to the left in the distance was Diamond Head. Gorgeous view. We were able to watch the Pearl Harbor Day Remembrance Parade from our balcony too.Visiting Honolulu in December was wonderful, not too hot. The room's AC only turns on when the balcony door is shut, which is logical, so make sure to check if your room seems warm. There is a mini-fridge in the room which is quite convenient, but there's no microwave. There's only one microwave for the entire hotel, in fact! It's in something they called \"the break room\"(?); it's not really a room at all. It's just the end of the hall near the pool with a microwave on a bookshelf and some vending machines.The hotel channel runs an advert for the hotel that mentions a hospitality room with a sitting area and even a shower that you can use after check-out before you have to go to the airport. They no longer have that room available, you can only use the hall bathrooms or sit in the lobby; despite what the advert says. It would be a wonderful idea for them to bring that back; we had a late flight out and a noon check-out, we wanted to spend our last day at the beach. We did anyway and changed in their hall bathrooms.The hotel loans out towels (1 per guest only) and when it's wet or sandy you can exchange it for a new one, no limits on how often. You can even keep it after you check out if you have a late departure, which was nice. They have chairs to loan too, but not loungers, just tiny little folding chairs that sink into the sand if you are more than 150 lbs. Still better than only having a towel.They offer yoga on the beach most morning; the card they hand out says \"just come to the lobby,\" but you actually have to sign up in the lobby so make sure you do. It's at 8 am most days and about a 7-10 minute walk with the instructor to a site that's near the beach, but in the grassy area and not on the sand. There is a yoga class almost in front of the hotel in the sand and surf every morning, but don't be intimidated. That's a master class with some locals and not the hotel's class! We did a very nice and easy yoga session that was perfect for beginners or those experienced in yoga.The pool was chilly, but it is December! It's not heated at all. It's a nice way to rinse off the residual sand before going back to your room from the beach, and of course they vacuum it out every morning. Our balcony looked right into the pool. It was never crowded, even during the \"manager's reception\" (I think it's Wednesday night). It was a 2-hour free punch and snacks by-the-pool session, but I never saw anyone from the hotel (like a manager!) who was there to talk to anyone. Nobody really interacted with anyone but travel mates." }, { "user_review_posted": 34, "user_total_helpful_votes": 15, "expertise": 0.002031530917563, "user_cities_visited": 51, "review_days": 0.805585980284775, "helpful_class": 0, "review_text": "This hotel is in a great location in the heart of South Beach. Our room was very spacious. We were able to use a couple of the hotel bikes for only $5, which is generous compared to the Citi bikes. And we appreciated the beach kit (which contained: an umbrella, 4 towels, 2 chairs, etc.) in the room for complimentary use.We were a little disappointed that a small breakfast buffet (of pastries or fresh fruit) wasn\u2019t provided as on our last visit to Miami (in which we stayed in the same hotel) it had been provided. However, they do have coffee and orange juice for guests. We were also stunned to find that despite a do not disturb sign on the door, the cleaning service had been into our room to \u2018clean\u2019, however they did relatively little cleaning and just made the beds.If we were to return to South Beach we would definitely stay at this hotel again provided they have a breakfast option." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.45618838992332905, "helpful_class": 0, "review_text": "Hotel was awesome location is very convenient to downtown the waterfront and the stadiums only problem is Pioneer Square has a lot of homeless people asking for money but the hotel itself and the square or beautiful" }, { "user_review_posted": 57, "user_total_helpful_votes": 67, "expertise": 0.005596303458635, "user_cities_visited": 51, "review_days": 0.34446878422782, "helpful_class": 0, "review_text": "I stayed at this hotel for a week while traveling for work. I didn't have a choice about hotel and was extremely concerned about all of the bad reviews. I am very selective about the hotels I stay at when traveling for leisure - and was preparing myself for a rocky stay. Honestly, my stay was great and I encountered very few of the issues reported by other reviewers.I stayed in a deluxe room, which is a bit bigger than a standard room with a dining room table and 4 chairs. I was allotted a room in the center tower on the third floor. As such, my room was very close the entrance of the hotel (it actually looked out over the front entrance). I was concerned about noise, but I experienced no issues with noise at all. My room was mostly clean - the bathroom could have a little cleaner (hairs in tub, dirty mirror), surfaces were dusty and sheets were stained. I inspected the sheets very closely when arriving and determined that they were clean but just stained. Not just one stain, but many stains of different colors and one very large blood stain by the head of the bed. I left a note for housekeeping to change the sheets - which they did, and the new sheets were not stained at all. Upon my arrival, there was a champagne glass and coffee mug in the hallway outside my door. Those two items literally stayed there the whole duration my stay, which was just strange.The hotel is super close to the metro, which was very convenient and there are lots of great restaurants nearby. A great location for the solo traveler not looking to venture too far from the hotel at night. The zoo is about a 10 minute walk up the road.In the future, I would consider staying here if in the area." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.475355969331872, "helpful_class": 1, "review_text": "We stayed a couple of night in a Tower room and found it to be more than adequate. Although the bed was wore out. The garden like pool area had plenty of sitting and available towels. There are two options for eating, the buffet had limited selection and we were glad to have a free buffet coupon. The restaurant was great for breakfast if you have the A players card the deuces wild selection was only $3.99. Overall not to bad of a option for Vegas on a budget." }, { "user_review_posted": 32, "user_total_helpful_votes": 18, "expertise": 0.0026205450733750003, "user_cities_visited": 4, "review_days": 0.6533406352683461, "helpful_class": 1, "review_text": "The entire hotel has been renovated and is very nice and clean. Very quiet hotel considering it is on the strip. Usually you could not sleep when at a strip hotel due to the party noise. Staff were all friendly and helpful." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.542716319824753, "helpful_class": 0, "review_text": "Enjoyed all aspects of our stay. Room was quiet and comfortable, appeared to be very recently renovated and was very clean. The included breakfast was excellent value for the price difference in room rates." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 9, "review_days": 0.811610076670317, "helpful_class": 0, "review_text": "We booked a family room (well 2 x doubles) at recently refurbished,The Clinton hotel with our 2 x teens, staying 8 nights over the new year - tried to upgrade to a bigger room but we were too late, so it was a bit of a squash and my husband ended up buying an airbed. The bedroom was clean with good storage, the shower room was adequate, but as always, and especially as there were 4 of us, could have done with way more hooks (to hang all our wet swimmers up) and shelf space - not too big an ask!!Some downsides to be aware of; bedside/reading lights not up to much, aircon very noisy and not particularly effective, couldn't open the window at all, & it seemed the central hotel aircon hub was outside and at times very noisy, so the room felt very stuffy. An expensive mini bar selection and no complimentary items to be had, i.e no tea, coffee or water, although there was a Nespresso machine and two espesso cups for $2 a cup. Beware the swimming pool shot on the hotel photos, it's been taken wide angle for a reason - it's minuscule, I guess only useful for a quick dip to cool off in the very hot months - didn't see anyone use it, all the time we were there. When we booked the room, one of the extras we were given, was free use of sun beds on the beach (normally $20), this however ceased after the new year, as their agreement with the hotel had come to an end, shame! Don't bother about the gym either, it's also tiny with 4 pcs of equipment in, they really shouldn't have bothered!Upsides were, helpful reception staff, free use of beach towels, the proximity of the hotel on Washington Ave meant it was a short walk to get to the beach, nearby shops, and some great restaurants (Iron Sushi across the road for tasty well priced sushi). There was also a very handy 7/11 a few minutes walk away, for a cheap & decent cup of coffee or tea, wine, cold drinks and snacks to make up for the lack of in our bedroom. Breakfast in the restaurant next door was also included in our deal, that was good, a nice selection of breakfast items to choose from (kids loved the waffles) and a drink, plus 20% off if you chose to have dinner there. All in all it was an ok hotel experience, but I'd throw a bit more money at a different hotel next time." }, { "user_review_posted": 41, "user_total_helpful_votes": 58, "expertise": 0.006757575023615001, "user_cities_visited": 78, "review_days": 0.130339539978094, "helpful_class": 1, "review_text": "Our family was in Las Vegas during the 3 hottest days in August. It was so nice after a long drive from L.A. to be welcomed by a very friendly and pleasant front desk clerk. We arrived before the scheduled check in time and they were able to accommodate us with a room that was clean and ready to go.Our room (267)was on the second floor and was not facing the main street, but rather off to the side. The stairs were a bit challenging with all the luggage, so if you have any concerns, it may be a good idea to ask for a suite on the main floor. There are no elevators as the complex is walk-up in style.We were very pleasantly surprised with the size of the two bedroom suite. Lots of room, spacious enough that each member of our family of four, could have their own space and comfort.The bedrooms had black out curtains and plenty of room to move around in. Each bedroom had a very large walk-in-closet and the washer and dryer were new as well. The air conditioner was wonderful and worked like a charm. The second bedroom struggled to get as cool as the rest of the rooms, but our teens found that it was comfortable at night.I found a few cleanliness issues, nothing major at all. I alerted the front desk and they took care of it immediately with an email off to housekeeping.Overall, our family was very pleased and had a wonderful stay. It was great to be away from the craziness of the Strip but close enough to get there within a 10 min. drive.The resort was close to grocery stores, pharmacies and restaurants.We will most definitely stay at Desert Paradise Resort the next time we are in Vegas." }, { "user_review_posted": 28, "user_total_helpful_votes": 16, "expertise": 0.002663892435491, "user_cities_visited": 12, "review_days": 0.46002190580503804, "helpful_class": 0, "review_text": "Request a room on the West or South side, 3rd floor. It's quieter there. Good location, good breakfast. Fast internet. This was my 3rd stay; They could use a fan in the bathroom, even though there is a small window." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 12, "review_days": 0.108981380065717, "helpful_class": 0, "review_text": "Nice downtown location made it easy to walk everywhere. As expected in San Francisco, the room was small but clean and comfortable. Overall this was a great value for such an expensive city. The updated bathroom felt high-end." }, { "user_review_posted": 33, "user_total_helpful_votes": 15, "expertise": 0.0020964360587000003, "user_cities_visited": 24, "review_days": 0.14512595837897002, "helpful_class": 0, "review_text": "I read many reviews on this hotel complaining about the size of the rooms. Well they are a little small but not too bad who spends a lot of time in there room. The Hotel is very clean and updated.. The staff is awesome any problems we had were fixed immediately.If you go you have to meet Jayme she is the best. Always full of information and willing to help in any way. She is so full of energy that she makes the whole staff... Overall I would recommend this hotel to anyone going to Seatell. If we ever come back I would definitely stay here again. Almost forgot very easy to get to from airport by light rail link station is a easy 5 min walk from hotel" }, { "user_review_posted": 15, "user_total_helpful_votes": 19, "expertise": 0.006039207032255, "user_cities_visited": 8, "review_days": 0.9687842278203721, "helpful_class": 0, "review_text": "Lobby: beautiful. Front desk staff: Beautiful. Pool:Relaxing. Rooms:Relaxing. The trend in Waikiki these days is to charge the most expensive resort feels while providing the least service. Alohilani is an exception. Do they charge a resort fee? I don\u2019t know. I was too relaxed to care." }, { "user_review_posted": 373, "user_total_helpful_votes": 117, "expertise": 0.0014125133597140001, "user_cities_visited": 95, "review_days": 0.48740416210295706, "helpful_class": 1, "review_text": "We have stayed at this hotel several times. Most recently, we spent an overnight at the hotel. It is a short walk by tunnel from the airport. The staff is extremely friendly and gracious. However, by today's standards, the rooms and bathrooms are quite small and are showing wear and tear. There were long dark hairs (which absolutely could not be from either my wife who has white hair or myself who has short hair) clinging to the walls of the shower. We felt that we did not want to walk around in the room barefoot. However, for the convenience, it cannot be beat." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6982475355969331, "helpful_class": 0, "review_text": "Okay, good location, walking distance to space needle, mo pop, and lots of other cultural venues. We found it to be too expensive for the lack of service and amenities we received during our visit. But, it was family friendly and our children liked the unlimited popcorn!" }, { "user_review_posted": 149, "user_total_helpful_votes": 41, "expertise": 0.0012255745945420002, "user_cities_visited": 230, "review_days": 0.014238773274917, "helpful_class": 0, "review_text": "I really enjoyed my one night stay at Hotel Felix, I booked it not knowing exactly what it would be like, but was pleasantly surprised. The rooms are a little small, but I really liked it. I was traveling alone and I thought the rooms were modern, but classy. The bed was super soft and the room was well-lighted. I did try calling the front desk twice and was unable to reach anyone, but other than that. Bellhops were extremely friendly and allowed me to leave my luggage there all day while I was exploring Chicago. It is also located a couple of blocks from a CTA train stop." }, { "user_review_posted": 9, "user_total_helpful_votes": 24, "expertise": 0.012836073412041, "user_cities_visited": 7, "review_days": 0.8734939759036141, "helpful_class": 0, "review_text": "We visited last week for 8 days as a family with 2 small kids (3 and 4 yo). My husband stayed here for work, so I decided to take the kids since it seemed like a free mini vacation.Location:Loved the location! We walked everywhere. You are not right next to the South Beach crowds/clubs but you can walk to them easily. Which is great because I don\u2019t want to be too close yet close enough to walk to. There is even a park with a playground next door.PoolThis was a big thing for us since we were here every day. When you get into the pool, you are greeted by the staff and they bring the towels to your seats and lay them out for you. We had Josheilly, Ally, and Patty helping us throughout the week, they were super helpful and always welcomed us with smiles. The pool is gorgeous, and it overlooks the beach. Lolos (Mexican restaurant) waitress came by often after 11 to take food and drink orders. Wish I remembered her name, she was excellent and always attentive. Since I had the kids, I loved how they had a storage bin of all different kinds of pool toys, sand castle toys, and noodles. My kids love playing with anything new so they loved that. On some days they even had these huge inflatables to lay/swim around in. There is even a game area next to the pool that overlooks the beach with games like pool, jenga, gaint chess, etc.BeachThe beach was nice too. You got 2 chairs complimentary, an umbrella for $22 extra. They had cool games such as giant connect 4, corn hole, jenga. No need to bring sand toys because they had that too for the kids. There is also a Lolo person there taking drink and food orders.RestaurantsI never ate inside Lolos Mexican cantina but their drinks were good at the pool/beach. I did eat at their sushi restaurant Azabu. I didn\u2019t see it online but they had a great kids menu. I kind of wish I could order from it lol. For $12 you get fried chicken, steam rice, potato salad, and a whole bowl of edamame! All the restaurants on ocean were the same price but offered half quantity. Their sushi was amazing as well. Staff was amazing. Loved how Starbucks is in the same building!RoomWe had a suite with an ocean view, very clean and nice. Not a single complaint about the room, it was great and I am pretty picky about rooms. The cleaning service staff were amazing. I wish I knew the person\u2019s name who cleaned my room all week. She was just the best. My girls loved her and she was so friendly with them. My kids looked forward to her coming later in the day for her chocolate treats. She was such a delight to be around all week.Only con about the hotel was that we couldn\u2019t get a later check out. My husband is lifetime titanium elite status and we always get approved for a late check out up to 4 pm. However they would only give us a 12pm latest check out because they are considered a \u201cresort\u201d and can not grant late check outs even for status members. That was kind of annoying since we had an 8pm flight out, if we had known about this rule we would have taken an earlier flight out.Overall great hotel, staff and environment! If you do have Marriott status, don\u2019t expect it to go too far in this hotel though." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.30339539978094104, "helpful_class": 0, "review_text": "Great place! Very Accommodating. Valet offered us a great rate after check out so we could explore SF one more day.Front desk offered to store our luggage.We love any Marriott Autoptaph Signature property." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.23055859802847703, "helpful_class": 1, "review_text": "Flew to Miami to watch The Heat vs Warriors, as an anniversary gift for my husband. He wanted to stay at Ocean Drive, we ended up at The Angler's and it was amazing. Beautiful place, 5-star quality boutique, romantic atmosphere. Staff was superb, Bryan was such a star s well. Recommended an incredible Latin cuisine restaurant. Best hotel I have ever stayed! Recommend it." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.29956188389923305, "helpful_class": 0, "review_text": "It was very close to the beach, resturant, and shops on Lincoln road. The rooms and hotel were very clean and beautiful. The staff was very friendly and bilingual which is great. Would highly recommend." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 1, "review_days": 0.88828039430449, "helpful_class": 1, "review_text": "The hotel is conveniently located near Praya Thai BTS and Airport Rail station, about 5 mins walk away. We took the train to and from the airport, avoiding the massive jams during the peak hours. The journey took about 30 mins and cost about 45 Baht per pax.Service at the hotel is excellent. Staff are polite and most can converse in English. Overheard some of them speaking Mandarin as well. Rooms are clean, and they provide two bottles of drinking water each day.Great experience and comfortable stay." }, { "user_review_posted": 4, "user_total_helpful_votes": 11, "expertise": 0.01324064879179, "user_cities_visited": 4, "review_days": 0.612814895947426, "helpful_class": 2, "review_text": "My husband and I travel to Hawaii every year, and so far The Laylow, Autograph Collection has been the worst nightmare.Upon check-in, I had to ask for a complimentary room upgrade with my gold status, but she kept insisting that she wasn't able to verify my status which never happened to me. I had to browse to pull my account information online, and she complained how the system was odd.The next two days were nightmare. Like other reviewers mentioned, the pool music was very LOUD. They started to play before 8AM, and we were awake due to the disturbing loud music.Second day, he heard the drill sound and thought there was construction going on upstairs and we couldn't resist anymore after few hours of consistent drilling, so I asked the front if we could change the room, but I was told that there wasn't any available (When I checked online at Marriott website, I was able to see the vacant rooms though). The front desk receptionists were very uninformative and kept repeating that the noise was from the escalator repair (YES! the escalator also had a problem and didn't work) even though the room we were assigned at opposite end, and the noise was coming from the up-stair. I even video taped it.They only have two elevators, and one wasn't working the whole time we were there along with the escalator, so it took 10-15 minutes to just catch the elevator. Third day we were there, there was a fire alarm and announcement that it wasn't drill but real. I was in shower and panicked. We just got out and I just had wrapped myself with the bath towel, and guess what? it was an error!This place is a joke. I travel alot, and I've never experienced something like thisMy expectation for any Autograph Collection hotels are ZERO. Poor customer service, poor accommodation, poor maintenance, and poor management. I never want to come back and won't stay here." }, { "user_review_posted": 239, "user_total_helpful_votes": 91, "expertise": 0.001738181405198, "user_cities_visited": 84, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "Excellent location, is a small boutique type hotel. Not a lot of staff, but those that are there are great. Easy access to rooms, although I believe there is a second building that may not be attached to primary building. But it is very close as well. Bedding was very good, decor very classy. If I had to critique anything the bathroom was pretty small. But honestly, so many other pluses. Easy walk to Capital area. Continental breakfast included with coffee and newspaper. Definitely would come back." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.36418400876232204, "helpful_class": 0, "review_text": "The hotel was clean, breakfast was delicious and service was 2nd to none ! Highly recommend. Staff was very friendly and courteous, and there are always taxi drivers waiting to take you around. And not to mention Terminal 21 shopping mall is within walking distance from the hotel." }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 9, "review_days": 0.599671412924424, "helpful_class": 1, "review_text": "We got a really cheap deal of Agoda so value for money was great also 2 of us was costing 30 per person a night with a spare bedroom. Very clean and amenities. Had a problem with one staff member but in general the rest were great." }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 59, "review_days": 0.138006571741511, "helpful_class": 0, "review_text": "I am not so sure if location matters anymore, thanks to Uber, but as far as public transportation is concerned, you don't need to walk more than a block or two from this hotel to find stations for MUNI, street cars, cable cars, buses, etc.Trader Joe's, Whole Foods Market are within walking distance as well.There was an incident with a person walked in from the street at the lobby area while we were checking in, but hotel staff reacted and took immediate control of the situation, came back to us and continued taking care of us as if nothing had happened. What a great teamwork!The room was clean for the most part. Minor issues like missing glass (only a plastic lid which supposed to cover it, was by the ice bucket), inside the mini refrigerator was never cleaned between guests, for a while...I was disappointed about what happened after checking out. I called hotel from the airport, for phone charger I left by bed. My colleagues will be staying at this hotel next day and I was hoping to arrange with hotel staff to hand it to him.I was told to call back after 9am. I called back around 2pm, I was told to call back after 4pm. When I did, I was told nothing was turned in that day.In the past 16years, I have left random items in the hotel rooms from time to time. I always managed to retrieve those items I cared to call back for, such as phone charger in S\u00e3o Paulo, iPad mini at Managua, so on. And as always, staff went above and beyond helping to get them back to me. In Tokyo, one of those many stays, there was a message waiting for me at check in, offering to call concierge for items left in the room during previous stay. Something I didn't even call back for.From the time I made that first call, listening to that person, I had a tiny feeling that I wasn't getting it back... I have always retrieved items I left and I called for. It's a shame, this hotel was the only one to tell me nothing had turned in." }, { "user_review_posted": 19, "user_total_helpful_votes": 22, "expertise": 0.005511129694477, "user_cities_visited": 108, "review_days": 0.31982475355969303, "helpful_class": 0, "review_text": "This is my second Loews stay (first one was Loews Vanderbilt) and is probably my last. Here are my reasons:1. Front desks from both Loews are very poorly trained. I had to deal with all kinds of possible scam on my final bill (e.g. food charge at their restaurant and beverage from their minibar do not qualify for AMEX FHR F&B credit. Excuse me?). I was assigned a cheaper room but still got charged by the booking rate. The front desk lady blatantly lied to my face that \"rates are the same\".They also did not even pretend to care about customers. I had better services at Motel 6 when I was 18.2. Room is fine - standard 4 star. Air conditioning is weak and noisy. Location is probably the best part of the hotel - but hey, there are plenty of other hotels within 5 mins walking distance.3. Both times the rooms were not ready when I showed up (Chicago at 2:30p and Vanderbilt at *5pm*) - meanwhile both time lobby was full of customers waiting for room assignment. This shows how well their management can run with capacity.In general I feel no reason to stay there again given the amount of quality hotels in Chicago." }, { "user_review_posted": 56, "user_total_helpful_votes": 15, "expertise": 0.0011900821235470002, "user_cities_visited": 172, "review_days": 0.48521358159912303, "helpful_class": 1, "review_text": "Toshie, the girl at font desk, was been was been very professional and friendly. The room iwas big and very comfortable. Bathroom clean. Beautiful view. I appreciate the service in this hotel. I suggest it." }, { "user_review_posted": 121, "user_total_helpful_votes": 159, "expertise": 0.0062692465870220005, "user_cities_visited": 42, "review_days": 0.332420591456736, "helpful_class": 1, "review_text": "This intrepid wanderer had been travelling for 48 hours...the full Planes,Trains and Automobiles experience...and arriving at the Airport Honolulu Hotel was like a welcome oasis in the desert.Having pre-booked in Australia based upon Trip Advisor reviews, this great hotel lived up to every need and all expectations.The staff were Aloha-delightful, friendly, kind and obliging...just the sort of folks you want to meet when all you want to do is sleep, relax and refresh.Lovely room overlooking the pool, a great sleep and ready and roaring to go on my Hawaiian adventure...and all of this achieved because of a charming venue and the thoughtful attitude of the staff.MAHALO" }, { "user_review_posted": 31, "user_total_helpful_votes": 31, "expertise": 0.004744565817058, "user_cities_visited": 99, "review_days": 0.14293537787513602, "helpful_class": 2, "review_text": "In a city that is overrun with hotels and amenities, it was disappointing to see this JW Marriott was about a decade behind its peers. The property was old, the pool area felt generic and un-interesting. I did a get a balcony room upgrade which I didn't use, but was nice of them. The rooms were clean and big, but had slow tvs that took about 3 seconds load each channel b/c of the signal. It's about a $50 ride to the strip and a solid 15 minute drive to Red Rock which is a whole different world (amazing pools!), food and shopping in the area.Lastly, the shuttle to the strip lets you off by Fashion Show Mall which is at the top of the Strip. It's dangerous and no central. Red Rock's drops you off in the heart of the strip making it convenient (@ Caesar's Palace.) Taxi to JW is about $80. Their airport shuttle is $30.I was disappointed to say the least.....needs a reno asap." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 11, "review_days": 0.271631982475355, "helpful_class": 0, "review_text": "Has all the amenities you could expect. Great restaurant with moderately priced and fantastic food. Staff were incredibly friendly and helpful, doormen opening the doors for you 24/7. We're always polite and genuine. Only reason it loses a star is because the bathroom did not smell too great. But otherwise a great hotel and would thoroughly recommend." }, { "user_review_posted": 233, "user_total_helpful_votes": 53, "expertise": 0.000993995773031, "user_cities_visited": 89, "review_days": 0.6604600219058051, "helpful_class": 2, "review_text": "Hotel located on the Main Street in Waikiki so lots of restaurants and shops all within walking distance. Of course there\u2019s an ABC store or two and a Starbucks or two in the hotel along with various other shops. Although it\u2019s not directly on the beach it\u2019s right across the street so wasn\u2019t a long walk at all. Hotel lobby is large and well decorated and staff was very friendly from the valet, check in, restaurant staff to housekeeping. I had two rooms in the Kealohilani Tower and with my status we received upgrades on both rooms to ocean view and an ocean view suite. The regular ocean view room was very roomy, bed comfortable, but my only complaint was it a bit dated and needed an upgrade. Tub and fixtures were old and worn. Nonetheless the view from our room was perfect. One of the nights there was even a fireworks show on the beach right across the street and the view from our balcony was just perfect.The hotel pool was kinda small but there were a good amount of lounge chairs and bungalows to rent. Drink service at the pool was sparse but once you were able to flag down a waiter or waitress the drinks kept coming and the pool food was surprisingly good although service stopped too early. There was a bar close by but it\u2019s always nicer to have someone bring you the drinks.Breakfast is not included with the resort fee although I did receive vouchers as a platinummember. Attentive service at the restaurant and all around at the hotel." }, { "user_review_posted": 128, "user_total_helpful_votes": 85, "expertise": 0.0031136213174440003, "user_cities_visited": 339, "review_days": 0.382803943044906, "helpful_class": 2, "review_text": "We just returned from a week long stay at the Grand Waikikian, and we enjoyed every minute of it. We booked a two bedroom and a one bedroom, as our grown children and grandson travelled with us. We had the one bedroom, which was spacious for two people. The suite included a sitting/living room with an attached kitchen area, a bath, and a bedroom with king sized bed. The bedroom had a large jetted tub, and the bathroom had a shower. It was very quiet,clean and comfortable. The kitchen was equipped with table settings for 4, although with 4 people, I think it would have been a bit crowded. It was perfect for 2. The kitchen also had cookware, a rice cooker, toaster. Our unit was near the end of the building, and although it was supposed to be partial ocean view, it was much more city view, and if you looked off the end of the lanai, a very small partial ocean view. The 2 bedroom occupied by our children had a very nice partial ocean view off of their lanai, so we appreciated the view from there.There is a sundries store on the main floor of the Waikikian that carries sandwiches, cut fruit, and snacks, drinks and souvenirs. If you intend to cook, I'd suggest visiting the Foodland Farms store in the Ala Moana Center, not far away. It is an amazing grocery store, and if you give your phone number to apply, you can get a card that yields a 10% discount on your purchases.Rooms at the Waikikian are equipped with washers and dryers in the rooms. Many visitors complain about the dryers in their reviews, and here I have to concur. Perhaps they are steam dryers, and my family couldn't figure them out correctly; I'm not sure why they seem to be very slow to dry even a small load. I did find that although clothing seemed moist when you removed it, within a minute or so it seemed dry. I often hung clothes for an hour or so after removing them from the dryer to make sure they were throughly dry.The resort has multiple swimming pools, plus a lagoon for swimming, paddle boarding, using aqua cycles etc. Water sport equipment can be rented by the hour. We only used the paddle board, which was $35 for an hour. Our 8 year old grandson loved that lagoon, and learned to paddle board with ease.There are many restaurants and shops in the Hilton complex. We used the ABC stores to purchase souvenirs and snacks. We also ate at Benihana, which was great, and the chefs put on a fantastic show. Tropics offers light lunches, and the staff are knowledgeable about food allergies, which is important to us, as we are gluten intolerant.I've read many reviews that were critical of the staff for not being friendly enough. I couldn't differ more with that view. Every staff member we met was friendly, welcoming and helpful. Many went out of their way to insure we had a nice stay. As owners, we vacation with family often with Hilton Grand Vacations Club. We appreciate the good service, and pleasant, clean accommodations they offer. The Grand Waikikian is a great place to stay, and I'm sure we will return." }, { "user_review_posted": 43, "user_total_helpful_votes": 21, "expertise": 0.0022606611599930004, "user_cities_visited": 200, "review_days": 0.906900328587075, "helpful_class": 0, "review_text": "This property can\u2019t decide if it\u2019s a family fun destination, a night club for adults, or just an off-strip casino. The pool area has 3-4 different price point options and you are on the bottom rung if you\u2019re just paying for your room ($200/night) plus the resort fee of $39 per person. The internet is spotty, and reception is poor. Service at all but one of the restaurants was abysmal. We chose to eat at the airport rather than take our chances again before our departure. The rooms are large, with large bathrooms and a huge tub. Ours was clean when we arrived, but dirty dishes from others were left outside our door and stayed there almost 24 hours.The gym was nice, lots of equipment.Getting around the property is confusing. Don\u2019t forget your key or you will be taking the steps.There are better options in Vegas at a similar price point." }, { "user_review_posted": 153, "user_total_helpful_votes": 466, "expertise": 0.014676494747371002, "user_cities_visited": 157, "review_days": 0.099123767798466, "helpful_class": 2, "review_text": "We were really looking forward to visiting the Presidio. I was stationed there in the early '90s, just before it transitioned to the Park Service. We were just passing thru SF and wanting to visit Alcatraz, something we missed years ago. Turned out to be a series of disappointments:1. The room rates are outrageous. I thought it interesting they offered a AAA discount, but no military discount... kind of an insult considering the Army gave the whole installation away just a few decades back.2. The Inn is an old Army building and the luxuries are just not here. Not ADA compliant... All in the name of historical accuracy... Yea right.3. I called 2 weeks ahead and asked about coordinating a tour to Alcatraz. The clerk said that indeed they could help, but it was after business hours and that someone would contact me the next day. I explained we would be at sea on a cruise for the next week, an asked if they called email me the info. She said \"of course\". That didn't happen, of course. I called again and the manager said, \"oh, we don't provide services like that, that those tickets are sold out months in advance, but he called the Alcatraz tour folks and he assured me that if I went there at 6am they would have \"extra\" tickets. When we checked in, the guy at the desk said that wasn't true, those tickets sell out 5 days in advance and they didn't have extra tickets. So, who to believe? The staff was not on the same sheet of music! So, we didn't accomplish our primary goal :(4. The check in guy said the manager felt bad so he discounted the room 40% (when still makes it an expensive room in SF), when I checked out the discount was only 25%, again staff not communicated amongst themselves... or simply lying.5. The staff all seemed nice but we couldn't trust a word they said. I was also surprised by the lack of diversity among the staff, of the 10 or 15 not one was African-American or Caucasian. I assume as a tenant organization in a National Park, there are federal requirements against discriminatory hiring practices.NO AIR CONDITIONER! NO ELEVATOR!Don't think that the sound of the Bay's foghorns will be comforting on soothing. LOUD, especially because the windows are open because there is no A/C.Avoid at all costs, go book a nice suite in an upscale hotel downtown." }, { "user_review_posted": 23, "user_total_helpful_votes": 29, "expertise": 0.006011062658012, "user_cities_visited": 15, "review_days": 0.6029572836801751, "helpful_class": 0, "review_text": "Excellent hotel located right opposite Waikiki beach. Bed was comfortable. It was quiet at night. Close to everything you need. Great shuttle service to the Ala Moana shopping centre. Make sure you go to Lulu\u2019s next door also. Loved this place. Good and service was excellent. I will be back!" }, { "user_review_posted": 62, "user_total_helpful_votes": 83, "expertise": 0.006388968973458001, "user_cities_visited": 44, "review_days": 0.6746987951807221, "helpful_class": 1, "review_text": "We were staying @ the Bellagio & thru a FB group we learned about Ellis Island. We had the best breakfast @ this hotel. Steak & Eggs $6.99 special. We couldn't believe how delicious it was. This casino is approximately 1 block behind the Paris. We jumped in a cab. It costs $6 each way from the Bellagio. We gambled there for a couple of hours, had a great time. They are remodeling part of the hotel, adding a micro brewery. The model of the future Ellis Island was in the casino. It is going to be beautiful. We will be back!" }, { "user_review_posted": 67, "user_total_helpful_votes": 43, "expertise": 0.0030054955279870004, "user_cities_visited": 558, "review_days": 0.9726177437020811, "helpful_class": 1, "review_text": "I was in town for work, I chose this location because I thought it would be a more premium experience (quiet, specialized service, etc) than a hotel that caters to tourists. First, I was disappointed in the location of the hotel. On the map it looks much closer to the water. It is a short walk, to Waikiki beach, but the views are actually to the West, and the water is further away. So, you see a lot more city in between. Speaking of city- the traffic noise is pretty loud. I was on an upper floor, but it was still surprised how loud the street noise was from the balcony. The good news is the sliding doors are very high quality- and noise was not an issue when they were closed. I did notice and appreciate that detail.As for the room, it was nice- but really just sort of average for an upper-end property. Meaning, if I hadn't known it was a Ritz, I would have thought it just a nicer Marriott or Westin. The bed was super comfortable and it was nice to have the mini kitchen, it was still a very small room and you could also hear noise from the hallway. Again, on my profile, I ask for upper floors and rooms away from the elevator, so my room didn't quite fit that profile and I was surprised the room was so galley style. (as in, one long narrow space)Service by hotel staff was great-- with the exception of the front desk when we checked in. A pretty chilly reception and the first thing annouced was: there are no upgrades! (OK, thanks, we didn't ask for one)So, overall, a nice place, and while I could normally balance out the non-beach location for the service, in this case, it didn't work out and I can't say I would recommend this hotel." }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 11, "review_days": 0.24753559693318702, "helpful_class": 0, "review_text": "Other reviews were correct. It does have nice rooms and friendly helpful staff. Only valet parking is available and yes it is expensive. Call and get price of parking first, but then call other hotels for price. The Edgewater parking fee was the same as two other Hotels I checked, so it's the going rate. Look into public transit. If it works for your stay then choose that. Seattle public transportation is excellent and the city is very walkable. I don't think you will regret staying here. Only one thing. Do not have dinner at the Edgewater. Oh there is a train that goes nearby but didn't bother us, in fact we enjoyed seeing it." }, { "user_review_posted": 190, "user_total_helpful_votes": 255, "expertise": 0.006405454218133001, "user_cities_visited": 59, "review_days": 0.011500547645125, "helpful_class": 1, "review_text": "The staff are very welcoming; the cool scented hand towels and juice are a great touch. Rooms are decently sized for waikiki, nice bathroom with rainshower head. The DVD dispenser in the lobby was a nice touch, and the continental lobby breakfast wasn't bad. Location was good, near the beach, bit of a walk to main part of Kalakaua shopping strip.Wifi was a bit slow, and the $25 resort fee was a bit if a surprise, and adding parking fees really brought the daily cost up a bit more than expected. Street parking really isn't a viable option. But on balance, clean comfortable rooms, nice and helpful staff, with a definite boutique flair." }, { "user_review_posted": 8, "user_total_helpful_votes": 10, "expertise": 0.005958291956305001, "user_cities_visited": 4, "review_days": 0.27217962760131403, "helpful_class": 0, "review_text": "There are some things that took away from my stay at Zephyr. Upon arriving at my room I realized how inaccurate the web site pictures and descriptions are. If you do book I would verify you booked what you think you did. Web site mentions rooms in slightly different descriptions and mentions views when there are none, shows pictures of views that are totally inaccurate. Knowing what I know now I would have stayed at one of the other hotels a block or two away for less money and a guaranteed view. Rooms were not worth this kind of money. Walls thin, noise transmitted easily, large gaps around and under door allowing in hall noise. Staff were nice but hey they don't own the place so are probably doing their best. Manager said himself web site is poor and needs to be fixed, no fooling ! Hotel owners need to not false advertise and get web site in order. I am pretty easy going but will not tolerate deception or misrepresentation. Wish I could say better things but I expect to receive what I pay for. Three stars is probably generous. Have some work to do to justify these prices folks." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.001642935377875, "helpful_class": 1, "review_text": "Good location,nice staff,the only downside is San Francisco size of the rooms (...understandable) and continental brekfast only. Suitable if one would like to explore city center and does not not want to reky on car only." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 10, "review_days": 0.317634173055859, "helpful_class": 1, "review_text": "We had a nice time at this hotel. It is very small, but the location is perfect for those people looking to be very close to Waikiki beach. It is also close to many great restaurants, bars and shops. Overall nice stay for a good price." }, { "user_review_posted": 46, "user_total_helpful_votes": 19, "expertise": 0.0018949479249120002, "user_cities_visited": 26, "review_days": 0.7486308871851041, "helpful_class": 1, "review_text": "I am unsure how this hotel got a 5 star rating.Positives: Public areas are very nice with a great pool and fantastic location right by the beach. Rooms are a good size and bed is very comfortable.Negatives: This is the only 5* hotel I have stayed that DOES NOT have; shower caps, mini bar, dressing gowns or room service. No water in the fridge (although they do have these branded plastic bags you can fill up) not ideal if you are out for walk and want it in yr handbag. The shower and bathroom area is tiny and shower is overhead so unless you want a wet head you do need a shower hat. Only two small water glasses provided and given there is no room service you would think they would also have a wine glass as well. I asked for help with the coffee machine and the housekeeping person who came just gave me a new machine, didn't speak English on any discernible level and left with me no better off. The breakfast room is dark and dingy and at $35 pp +tax & tips I wouldn't want to use it.Staff: on all occasions (except check-out) they were terrible. Concierge didn't even know the basics of tourism in Honolulu (eg bus to Ala Moana centre you need exact $2 fare)/ On arrival no offer to help with bags, check in I asked if resort fees were included only to be told you pay on check out. Housekeeping very random: One day no bath mat, inconsistent every day.I would say this is not a resort hotel but a factory line to get you in and out with the most minimal extras in your room to enhance profit. They pay lip service to good service." }, { "user_review_posted": 120, "user_total_helpful_votes": 144, "expertise": 0.0057155467284560005, "user_cities_visited": 55, "review_days": 0.027929901423877003, "helpful_class": 0, "review_text": "Lovely small boutique hotel, not on the main beach-side drag ... so you get lower prices, larger rooms and more personal service.Big massive special kudos goes to the wonderful, amazing biggest valuable asset the hotel has ... Mr Marvin who occasionally hides behind the front desk. Fantastic personality and a fountain of knowledge (and what he doesn't know, his Google-fu talents are first rate). Kudos also to Brian the bellhop/valet-parker/wearer of many hats ... a wizard at magicing up transportation." }, { "user_review_posted": 60, "user_total_helpful_votes": 12, "expertise": 0.000860642171466, "user_cities_visited": 177, "review_days": 0.493428258488499, "helpful_class": 0, "review_text": "This hotel has several things going for it, but the main thing is location. If you are flying in or out of the Don Muang Airport this is the best hotel you can get. There is an enclosed bridge that leaves the hotel and goes above the highway and leads you to an elevator. The elevator will take you into the airport area for departing flights. This is soooo convenient it is great. Of course when you come back into the airport just go down to the elevator that is marked for the Amari Hotel and reverse your path and you wind up in the hotel. The rooms were spacious and easy to get to. The breakfast buffet is very good. We left our bags with the concierge and felt very comfortable about leaving them there while we went sightseeing after we had checked out. There are restaurants inside the hotel that are very good also. This hotel provided a great experience for us while we were in Bangkok. In addition, the service was very good from the front desk to the room cleaning staff." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "Room I reserved was not available- assigned a room with non working phone. Checking in was devoid of human contact all automated. Given fifth floor room. After doing some sightseeing -return to room for a quick nap before the evening events started unfortunately the pool party DJ kept the music pumping and thumping-no rest for the weary!! The music sounded like it was the floor right below us.Won\u2019t be staying here again" }, { "user_review_posted": 143, "user_total_helpful_votes": 62, "expertise": 0.001994584914147, "user_cities_visited": 103, "review_days": 0.7584884994523541, "helpful_class": 1, "review_text": "We received a lovely warm and informative welcome upon our arrival. We graciously declined the timeshare breakfast but the lovely lady at the tour desk gave us lots of useful information. Our room was very spacious and comfortable and had a king bed and a sofa bed which were both very comfortable. It also had a kitchenette with a microwave, a dining table and a great TV with a wide selection of channels. There was a gym, spa and a lounge on the 15th floor which serves wine and cheese on Fridays. The location of the hotel is fantastic - just a few minutes walk from Union Square, Westfield and numerous shops and restaurants. We as a family of 4 were very happy with every aspect of our stay and would definitely recommend this hotel. We look forward to returning some day." }, { "user_review_posted": 116, "user_total_helpful_votes": 54, "expertise": 0.002149703036598, "user_cities_visited": 37, "review_days": 0.305585980284775, "helpful_class": 0, "review_text": "If you are looking to stay in the heart of Waikiki this hotel is the best choice .It has a fabulous beach front and is central to all the shops and restaurantsThe service within the hotel is impeccableCheck in staff are great and efficient !Housekeeping are excellent and restaurant staff are efficient and friendlyThere is one big negative about this hotelWhich I think could and should be rectifiedThe beach chairs are Managed and serviced by an external companyUpon checking into the hotel we went to our room collected our beach gear and headed out to enjoy our afternoonWe went to the man managing chairsWe were told that if we had not booked there is no chance of a chairWell I don't know anyone that pre books a chair before they arrive in a hotelThe man told us it was impossible to seat usThere were many spare chairs around but he would not give us oneI think this is an absolute joke and needs to be addressed by the hotelThe beach staff are very arrogant and only care about their tipsWe finally just sat down in a an empty spot and nobody claimed these chairs all dayThen at 430 on a hot summers day the same beach staff told us we need to be off the chairs at 5pmWe were on their pack up scheduleSunset is at 630 pmThe hotel is lovely and has a great position !But something needs to be done about theArrogant and unaccomodating beach staff" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.07064622124863, "helpful_class": 0, "review_text": "Clean, good service, friendly, conveniently located. air conditioned but balcony door for fresh air or breeze. Just 2 blocks from beach and shopping area.Only problem is noise from roadway. From sixth floor you hear every bus and it's on a main bus route. Also can hear people talking below AND that's with the doors closed. Some double-glazing soundproofing glass would help.There was no noise from other rooms or lifts or other bathrooms." }, { "user_review_posted": 120, "user_total_helpful_votes": 56, "expertise": 0.0021552833866630003, "user_cities_visited": 80, "review_days": 0.045454545454545005, "helpful_class": 1, "review_text": "We booked this hotel based on price and location, what we found was a 5 star accommodation for the price of 4 star. There is nothing not to like. The staff are all charming, the rooms are as comfortable as you can get and there was never a problem with the WIFI. So if you want somewhere comfortable, well priced and don't like disappointments then book here, simple!" }, { "user_review_posted": 72, "user_total_helpful_votes": 160, "expertise": 0.010678338053379002, "user_cities_visited": 35, "review_days": 0.578860898138006, "helpful_class": 1, "review_text": "Rooms a spacious, close to local market, one of the best Roof Top Bar in the City, what more can you ask for. Lift works on a supersonic speed which makes you feel wow, Great options for Breakfast with amazing pool view. one of the best hotels of its kind. An all suite hotel ...most likely for families." }, { "user_review_posted": 8, "user_total_helpful_votes": 1, "expertise": 0.0004965243296920001, "user_cities_visited": 3, "review_days": 0.326396495071193, "helpful_class": 0, "review_text": "Lots of old charm still left with a modern twist. Staff is wonderful! Beds and pillows are best ever! Parking is expensive but with free and very inexpensive transit around town, there's no need to worry about getting in your car until time to go. I could go on and on about how great this hotel really is! We will definitely be back" }, { "user_review_posted": 75, "user_total_helpful_votes": 29, "expertise": 0.001766891022104, "user_cities_visited": 20, "review_days": 0.5531215772179621, "helpful_class": 2, "review_text": "Room was surprisingly excellent, clean, well furnished and modern. There were many charging ports and sockets for your gadgets. TV and entertainment system are modern and easy to use. Bed is very comfortable. Among the many hotels I stayed in SF, this is the BEST place to stay!Service was excellent! Front desk makes sure that you are very clear about your room and experience. They are also very prompt on their service and will answer any questions that you may have.The only downside is probably the old building, floors are a bit creaky and walls are a bit thin. But location is perfect as it is one block from Union Square. I will definitely stay here again when I am in SF again!" }, { "user_review_posted": 72, "user_total_helpful_votes": 27, "expertise": 0.0017102504689390002, "user_cities_visited": 103, "review_days": 0.328039430449069, "helpful_class": 1, "review_text": "Aesthetically, this place is fun to look at anytime. And, the staff is one of the nicest I have had overall anywhere. They got it the 4 stars. I have stayed in the Monaco in Denver and had a similar feeling when it comes to the room. That is, they look better on the surface than the room really is. What I mean by that is this: The towels are cheaper than at my gym, the cheetah robes I wouldn't risk scratching myself to put on, the linens are very average, the room size is tolerable, the sink surface is minimal, the mattress is okay. I prefer furniture that is comfortable over pretty when I have to choose. And here the choice is made for pretty. Nice desk chair, though. The location is excellent. Adding the fact is runs about $250/night, the pluses and minuses, don't quite get me feeling it is a value. Lastly, the prominent sculpture of the bull goring the baby with its feet ripped off and missing hands in the middle of the lobby sitting area is disturbing." }, { "user_review_posted": 126, "user_total_helpful_votes": 87, "expertise": 0.0032418572637040004, "user_cities_visited": 108, "review_days": 0.129244249726177, "helpful_class": 1, "review_text": "We stayed at the Hotel Renew recently. We booked our package of flight + hotel via Hawaiian Airline. On check-in they staff told us they couldn't find my reservation! I wasn't worried about getting a hotel room in Honolulu, but I was worried about the cost. The staff spent some time figuring out the situation, after like an hour wait, they told us Hawaiian Airline agent booked the room but ended up cancelling to rebook because they found a cheaper price. Long story short, the staff was able to find us a room. I don't know who's fault it is but just a warning to anyone booking via Hawaiian Airline. Other than this drama, here's what I like/dislike about the hotel:Likes:- Great location, steps from the beach and bus station, convenient store just around the corner- relatively cheaper than most hotels in the area- friendly staffDislikes:- Room is very dark and dated.- The air con is very loud and smells moldy- The bathroom amenities has this cheap weird smell, and the bar of soup included just doesn't lather" }, { "user_review_posted": 321, "user_total_helpful_votes": 136, "expertise": 0.0019465678636520001, "user_cities_visited": 381, "review_days": 0.15991237677984602, "helpful_class": 0, "review_text": "We chose the Four Points for our 2-night pre-cruise home away from home. Arriving later in the evening, we found that the hotel restaurant had already closed. Very disappointing! We flew from the east coast on a non-stop flight and were told by the front desk that there wasn't anything nearby open on a Friday night or that they would be closing soon. So, after a smooth check-in, we headed to our room and went to bed hungry. Our room wasn't anything special. Had I not known I was at a Four Points, I would have guessed a much lower class of hotel. The bed and pillows were comfortable however. There was considerable noise from the freeway outside out window. As well as window A/C units, of which we are not a fan, even though it was considerably less noisy than others we have experienced. There is a safe in the room, big enough to hold a laptop and other items. A fridge is available upon request. Throughout the two days of our stay, we were always greeted nicely when entering the lobby. We did find, however, that we could have gotten some food a block and a half away! There are 3 or 4 restaurants within walking distance as well as a 24-hour well-stocked market. We enjoyed NY Pizza (who told us they are open late) the next night for dinner. We had a nice view of the Space Needle from our room. Be aware that there is much construction surrounding this hotel. And quite frankly, I was not thrilled with the location at all. I also felt it was grossly overpriced for this location. You will need a car or cab to get you where you want to go." }, { "user_review_posted": 27, "user_total_helpful_votes": 11, "expertise": 0.0018675853388420002, "user_cities_visited": 6, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "My wife and I traveled to Chicago for the weekend of August 14-16 with reservations at this hotel. Since check-in time was 3:00PM and we were coming by train I had told them that we would be there by 4:00PM. Naturally, the train was a bit late but when we arrived at the hotel around 4:15PM, we were told that our room wasn't ready. When I advised the clerk that our reservation said 4:00PM we were told that our room was usually occupied by preferred guests and that they usually had a later checkout. Needless to say, I was a bit speechless being told that we weren't preferred guests. We were given free drink cards for $15 each, which covered 1 drink for each of us. We sat at the bar, had our free drink and waited a full 10 minutes with our empty glasses pushed to the edge of the bar, before we were asked if we wanted another. Our room was ready around 5:00PM. Don't get me wrong, the room was very nice, exactly what was expected given the location and the cost.We were at the restaurant for breakfast and were satisfied with the food and the staff.I have stayed at both the Marriott on Michigan Ave. and the Intercontinental Chicago and can say that they both have much better service than this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.561336254107338, "helpful_class": 0, "review_text": "the Harbor Court hotel is a boutique hotel in the Embarcadero District. Amazing hotel. It is in a style of the old days. Small rooms but a wonderful staff. High Quality all the way around. Even social hours and coffee in the lobby. You meet other guests. The proximity to the Ferry building and the walk along the Embarcadero and the wharfs. They accommodated our working group every step of the way. High stars for all." }, { "user_review_posted": 57, "user_total_helpful_votes": 19, "expertise": 0.001507962779065, "user_cities_visited": 79, "review_days": 0.049835706462212005, "helpful_class": 0, "review_text": "I chose this hotel because it had 2 queen beds. The room was big, the bed was really comfortable, and the location was great for touring. When I called down to ask for a softer pillow, a housekeeper brought one up quickly. I would definitely stay here again." }, { "user_review_posted": 274, "user_total_helpful_votes": 135, "expertise": 0.0022816762790230003, "user_cities_visited": 466, "review_days": 0.036692223439211004, "helpful_class": 2, "review_text": "I exchanged points through RCI to stay at this wonderful resort. Was in Vegas for a baseball tournament. I had a two bedroom 1550 sq. ft. suite. The place was super clean. Stayed in tower 5 which I was told was the newest tower. The suite was big and comfortable. Two of my teammates stayed with me and we were not crowded at all. The bed was very comfortable. Full kitchen and a separate kitchenette were perfect. The Premium Outlet South was right across the street. The onsite restaurant was very good." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.6029572836801751, "helpful_class": 1, "review_text": "Less than satisfied with Hilton Waikiki Beach. They messed up our room reservations, rooms with broken tv, sink, & shower, hotel staff management unprofessional, loud disruptions and disturbances in the morning and throughout the day. Should have stayed at different hotel. Disappointed....Christmas/NewYears wedding/honeymoon stay" }, { "user_review_posted": 39, "user_total_helpful_votes": 15, "expertise": 0.001756932243526, "user_cities_visited": 21, "review_days": 0.22562979189485202, "helpful_class": 1, "review_text": "We stayed for the super bowl. Service at every turn with a big smile. I would hope that every hotel stay ever was like this one. Location is perfect for hoofing it around the city, bell desk didn't miss with recommendations for dining, and parked my car on the sidewalk for a few minutes to help me out. Jennifer at the lobby bar is a pro, excellent." }, { "user_review_posted": 16, "user_total_helpful_votes": 11, "expertise": 0.0032274081429990004, "user_cities_visited": 10, "review_days": 0.9052573932092001, "helpful_class": 0, "review_text": "I stayed in Hamilton this May for a few days attending a conference. It is an old and not very comfortable hotel with tiny rooms. There was no breakfast either. On the first night the air conditioner broke down, with +30 outside, it was impossible to sleep. I had to wait till midnight to get it looked at. As the result I was offered a $25 per room and reallocated into another room for the rest of my stay. When I returned back home I noticed $75 dollar fee on the credit card. Looked like instead of refunding me $25 per night - they added it! I was trying to call the hotel from London. I suspect I spent more than $75 on the phone bill. Nobody answer the phone! I was put on the repeating answer machine message. When eventually I got through to the reservations- they just hang up on me saying they do not deal with hotel bills! I am a frequent traveller, I have never been in such situation in my life. I do not know if this is an absence of management of a fraud. I have a feeling I will never get my money back. But I'd say avoid this hotel." }, { "user_review_posted": 15, "user_total_helpful_votes": 4, "expertise": 0.001184302475265, "user_cities_visited": 5, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "A lovely luxurious 4 star hotel. We stayed in the 2 bedroom apartment which was surprisingly spacious! The kitchen was well equipped and large and came with a washing machine and microwave. The main bedroom had an ensuite and it also had an extra bathroom for the guests in the 2nd bedroom. It also has a small dining table and seating area with TV and forgot to mention there is a TV in the main bedroom too.The breakfast was lovely and there was a lot of variety for you to enjoy. The only negatives I can think of is the rooftop swimming pool which isn't big enough especially from Friday to Sunday when you have extra guests from around the Arab countries. The lift system is very strange it does not allow you to go to any othe floors from where you are apart from lobby, rooftop and the restaurant. If for example you are on 5th floor and want to visit someone on 18th floor you have to go down to lobby and get out and press 18 and then get back in to lift if it's not filled up! To get to 18th floor!! There is 24 hour supermarket round the corner convenient for everyone especially for parents with young children and it has lots of Europe food brands." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8083242059145671, "helpful_class": 1, "review_text": "Nothing wrong with it, if it hadn't promised to be a \"resort\". It isn't. Location ok. Rooms comfortable. But \"ocean view\" was \"ocean glimpse if you hang off the balcony\", there is no room service, the rooms are really noisy from street noise, the servicing of the rooms was variable and the pool is tiny. So, as a hotel it would be 4 out of 5. As a resort, not so much." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.7869660460021901, "helpful_class": 2, "review_text": "If you want roaches crawling up your bed this is the best hotel ! I\u2019m pissed as hell we were doing so well and this morning we find a HUGE Roach crawling up our damn bed ... this is digusting and I\u2019m utterly upset !" }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.21631982475355901, "helpful_class": 0, "review_text": "Booked a family room with two Queen size beds, as there aren't many hotels at Pratunam providing family room at such reasonable price.- Spacious room for 3 pax, it's like a room suite, as there is a little kitchen with lots of utensils- really love the toilet seat that is warm, as the toilet in the hotel is always way too cold- there are two entrance. massage places are just outside the hotel main entrance and the side entrance is convenient when you go in and out from shopping places and 7-eleven- there are only three small lifts in the hotel and the waiting time can be really longggg- although there is a curtain at the shower bathtub, water still flowing out and wet the floor. Also, there are only very cold and very hot water for shower, choose one- although the location is good, we still need to travel to somewhere else like chocolate ville, chatuchak etc which are out of the town. Very difficult to halt for a taxi, compared to other hotels I used to stay and been to, the hotel only provides taxi arrangement to airport- counter services are average, taxi counter services are greatWill consider to come back if I come to BKK again with small group, else, will try other hotels around Pratunam area" }, { "user_review_posted": 64, "user_total_helpful_votes": 43, "expertise": 0.0031515502592960004, "user_cities_visited": 24, "review_days": 0.9485213581599121, "helpful_class": 0, "review_text": "I'll keep it short and sweet. Great location most things walkable. The hotel is clean the employees are super nice. Good bang for your buck. We liked it so much we stayed 2 different times in just about a week." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 3, "review_days": 0.060240963855421006, "helpful_class": 1, "review_text": "Great Hotel. Great location. Terrific service they couldn't do enough for us. From room service to front desk to the Concierge. Food was excellent and the concierge lounge food was great. We highly recommend this hotel.." }, { "user_review_posted": 100, "user_total_helpful_votes": 54, "expertise": 0.002511309720842, "user_cities_visited": 46, "review_days": 0.575027382256297, "helpful_class": 0, "review_text": "Columbus Motor Inn - park the car, go straight into the lobby and take the lift to your room. If you want frills and luxury this is not the place for you. If you want to be within a leisurely 15 minute walk of piers 33 and 39, Fisherman\u2019s wharf, Coit Tower and the cable car to union square it definitely is. Dated but clean and comfortable with free parking - no breakfast but recommend Pats Cafe less than a 5 minute walk. Would I stay here again- absolutely" }, { "user_review_posted": 248, "user_total_helpful_votes": 136, "expertise": 0.0025520282751910002, "user_cities_visited": 1192, "review_days": 0.36418400876232204, "helpful_class": 1, "review_text": "We booked a Strip View Princess Suite at the Platinum for a 6 night stay and were astounded at the value for money of this hotel. Our room was 1150 sq ft with every facility you could wish for - full kitchen, huge bathroom, great bedroom with king bed and a living room with TV, fireplace and washer/dryer combo.The hotel bar was very cosy, with great food options and drinks - if you did not feel like going to the strip.The walk to the strip and the monorail was very quick - 5/10 minutes - and the monorail got you to most of the sights on the strip quickly and cheaply.The staff were very helpful and courteous, which was a real bonus.Highly recommended!!" }, { "user_review_posted": 41, "user_total_helpful_votes": 33, "expertise": 0.0037972673669130004, "user_cities_visited": 53, "review_days": 0.43373493975903604, "helpful_class": 0, "review_text": "This is a house turned into a hotel. We stayed two nights during the February end. I shared a two-bed room with my friend. The hotel serves breakfast, but it wasn't included in our deal, so we skipped the breakfast.First of all the good things about hotel - the reception staff is friendly. The rooms are sufficiently spacious. Both the room and washrooms are clean and has all the basic amenities - TV, fridge, soap and shampoo,clean towels. The water pressure was sufficient. The hotel is a 7-10 minute walk from Dupont subway station. The hotel is close to Dupont circle, which has a variety of restaurants.Nice to have - the reception is pretty dimly lit. Would like to have a well-lit welcoming reception desk. The coffee machine only dispenses espresso sized coffees. It is not easy to operate and did not work the next day. The remote for TV didn't work properly either, but I didn't bother.Something to keep in mind while booking this hotel. Most of the businesses - restaurant/shopping/convenience stores/pharmacy/grocery/subway is at a healthy walking distance from this hotel. Once you are in the hotel and feel like having a snack or a drink, there are no vending machines in the hotel. At the end of the day when you are tired, walking to the stores might not appeal to you. So make store you buy all the necessary items before you retire for the night.To summarise, if you are weary of walking, you might want to consider other hotels that are closer to subway/stores/restaurants." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.9928806133625411, "helpful_class": 0, "review_text": "A great hotel in Business Bay. Well appointed rooms and very comfortable. The staff were very kind and helpful. Breakfast was great. Good situation to visit Dubai with quick access to the airport. A good size gym pool." }, { "user_review_posted": 40, "user_total_helpful_votes": 29, "expertise": 0.0034094670638860004, "user_cities_visited": 55, "review_days": 0.754107338444687, "helpful_class": 0, "review_text": "We stayed at this Resort for three nights prior to a cruise. From check in to check out, all the employees were so friendly and helpful. The lobby, pool area, and the shops were very nice. The rooms are a bit dated but clean. I was just a little disappointed with the \"Ocean View\", we did see a tiny view of the Ocean from our balcony but our Main view was the hotel next door and Diamond Head. The location of the resort was perfect; having the beautiful beach across the street, shops and restaurants within walking distance. We were sorry we were not staying longer than three nights." }, { "user_review_posted": 179, "user_total_helpful_votes": 85, "expertise": 0.002195062865342, "user_cities_visited": 68, "review_days": 0.742606790799561, "helpful_class": 0, "review_text": "We were part of a large group checking into the hotel together. The Sheraton staff handed out our room keys, directed us to our rooms in the two different towers and had our bags delivered in record time. I don't think any other guests had a chance to realize we had arrived ! How efficient.The room was clean, the elevators whisper quick and quiet. The bedding was beyond comfortable !!!! Thank you thank you. We had been on an 11 day road trip and were looking for a quiet and comfortable place to lay our heads and we found it.Plus....the hotel is on 6th and Pike, you can walk down Pike about 5 blocks to reach the Public Market, a must visit. There is convenient shopping immediately surrounding the hotel and some good restaurant choices too." }, { "user_review_posted": 46, "user_total_helpful_votes": 22, "expertise": 0.0022115721351500003, "user_cities_visited": 30, "review_days": 0.736582694414019, "helpful_class": 1, "review_text": "This hotel was a brilliant stay which set the bar very high for the other hotels which I stayed in after. The room was very clean, they had provided a phone with internet on for use through the duration of our stay (which came in handy). The location, much like in any big cities, is close to quite a few places such as the shops and bars but there is quite a travel to others. But it is close to the monorail which has good links around the city. Brilliant rooftop pool and when room service had been used it was very efficient and friendly." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.554764512595837, "helpful_class": 0, "review_text": "The interior of the hotel was pretty hip and cool. But there were several problems while I stayed in the hotel.1. They never replace new cups in the room. We had to get paper cups from the lobby everyday. What a waste!2. Free continental breakfast doesn't include protein:eggs or yogurt. Mostly bread, pastry, bread. It was gross and fatty.3. They require Vallet no matter what, which costs 25$ mandatory fee per night. And also additional charges at they end of the night. I thought it doesn't charge \"resort fee\" so it would be cheaper but I ended up paying way more!!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 17, "review_days": 0.440854326396495, "helpful_class": 1, "review_text": "We stayed in March 2017 and got lucky with the warm weather. We wanted a nice resort off the strip and we got it. We loved it here. We picked Red Rock for the Pool area. It's simply fantastic, with a great variety of pool lounging options, excellent poolside service. The only hang up was how loud the music was by the pool. It's not the same party people that are choosing a hotel on the strip, so I think they could cater more toward the people who want a relaxed atmosphere to chill and get some sun, by turning down the music. It was so unnecessarily loud. The food was quite good and we had excellent service. Would definitely choose this place again.Make sure you rent a car. It's about 20 minutes from the strip, has infrequent shuttles, but free valet parking. It's not too hard to find free parking at a strip hotel when you go in for the night. Sun and pool by day, Strip at night.Kids seemed to do well here. They have a bowling alley, arcade and many pools. The pool servers were wearing microscopic bikinis though, so depending on children's age and your personal family values, you might make a decision based on that. Personally, I wouldn't bring my kids to Vegas, but others seemed to.Rooms have a nice view of either the strip at night or the red rocks. Great views higher up.Extra perk is being about 5 minutes from the entrance to Red Rock Canyon. Definitely worth the scenic drive and hike." }, { "user_review_posted": 82, "user_total_helpful_votes": 25, "expertise": 0.0013698150884190001, "user_cities_visited": 25, "review_days": 0.47261774370208104, "helpful_class": 0, "review_text": "Nice hotel centrally located to downtown, Space Needle and cruise ship pier. Beds and pillows are very comfortable. Desk staff friendly and helpful, especially Duane who made us laugh! Didn't eat the free breakfast as the room is small and was very crowded - but it had the usual scrambled eggs in pan and sausage, along with rolls and juice from a machine. Portage Restaurant is a short walk away and very good." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.589813800657174, "helpful_class": 0, "review_text": "This was an amazing hotel, right on the beach beautiful views and very clean , excellent staff very friendly, food was great but we spent most of our time near the beach bar and in pool. The Banyan restaurant was great for breakfast buffet but we also ate our trying other restaurants , Yard house was good steak. We will definitely go back.Fiellissa and Tony." }, { "user_review_posted": 25, "user_total_helpful_votes": 15, "expertise": 0.0028026039942620003, "user_cities_visited": 12, "review_days": 0.625958378970427, "helpful_class": 1, "review_text": "This hotel is a Japanese hotel with wonderful services and value for money. The room is big and the staff is so wonderful. The place is clean and grand. The room might not be the most modern design, but it is classic with great attention to details.Breakfast choices are either international buffet or Japanese.Location is good as it is opposite to the Central Embassy and also the air train It is a good location if you are keen to do shopping, but not close to the cultural places or hip areas.The swimming pool is a bit disappointing as it is basic , but has a good view of the city.if you are on a business trip or a shopping trip, this hotel is a wonderful choice. If you are after the Thai cultural experiences, there might be a better options to explore.A lovely hotel to stay and you will have a wonderful experience!" }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 89, "review_days": 0.5941949616648411, "helpful_class": 2, "review_text": "I booked this Hotel because it looked very nice and was near my Grandson, who was getting married. It started out OK, and then went DOWNHILL. The bathroom had a window where you had NO PRIVACY.. I was with my son and we had to have Maintenance put up a drop cloth so you could not see in. The walls are like paper thin and you can hear all the sounds from the room next to ours and outside in the hallway. The day bed was next to the window which made it very drafty and I had to put pillows and a blanket to keep out the draft. The WFI service had very poor reception. AND NOW for the real clincher....On Sunday we were out all day from 11 o'clock until 3:30 touring and when we got back our room was NOT CLEANED and the bathroom still had no clean towels. I waited until around 4:15, thinking Housekeeping would come, they NEVER DID. I called the front desk and spoke to a wonderful young man named FRANKIE. He came up right away with clean towels, tissues, and other toiletries. I wound up making the beds myself. NOT what I wanted to do on my vacation. There are many other hotels in the area so NO I WILL NOT BE STAYING AT THE SAGO EVER AGAIN." }, { "user_review_posted": 41, "user_total_helpful_votes": 17, "expertise": 0.0019026704666250001, "user_cities_visited": 126, "review_days": 0.474808324205914, "helpful_class": 0, "review_text": "Situated on a mostly residential street, you\u2019ll find this small hotel nestled among trees with a beautiful little courtyard out front. It\u2019s easy to miss if you don\u2019t know what you\u2019re looking for but there\u2019s always space out front for arriving guests to unload and bright green lights enveloping the trees if you\u2019re arriving at night.We arrived late (in true Nally family fashion) and were greeted by the friendliest front desk clerk who made sure we had our pick of fresh apples at the front desk. We passed off our keys for valet parking and headed up to\u2026 check out the room. (cue dramatic music)Wow \u2013 it\u2019s so big and so nice! Ooh, there\u2019s a kitchenette and this sofa pull out for a bed!Everything about the room was perfect from the large picture window to the amount of space we all had to spread out.But even better than the room (where we spent time relaxing, not just using it as \u201ca place to sleep\u201d) was the location. Totally walkable to everything touristy." }, { "user_review_posted": 56, "user_total_helpful_votes": 58, "expertise": 0.004917955265522, "user_cities_visited": 21, "review_days": 0.08543263964950701, "helpful_class": 0, "review_text": "Our family stayed here for one night prior to departing on a cruise. The hotel was touted as recently undergoing a major renovation. I guess they spent all the money on the lobby because the lobby was gorgeous but the rooms were nothing to write home about. We were supposed have two queen beds but they must have been for queen ants because they were small doubles at best." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.968236582694414, "helpful_class": 0, "review_text": "Friendly greeting by the host at the front desk. Gave us goody bags including a bottle of wine and bottle water along with a $10 comp each for the restaurant & bar. Food and drink were fantastic. Will definitely return." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 177, "review_days": 0.8959474260679081, "helpful_class": 0, "review_text": "Incredibly helpful and attentive staff. Very clean and comfortable. Nice restaurants and bars but some of the food did not meet my expectations. The executive lounge is average at best and not quite comfortable to spend extended time. The roof top bar is a treat and has great views. Pool is quite nice while the gym is outdated. Overall a very nice place." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.26670317634173, "helpful_class": 0, "review_text": "The Clift Hotel is modern with a funky vibe in the public areas, and serenely decorated hotel rooms upstairs. The bed was comfortable; the Saturday night scene fun, though pitched for a younger (20s - 30s) crowd; the quieter Redwood Room bar is comfortable and serves well-crafted cocktails. Room service breakfast was serviceable but uninspired." }, { "user_review_posted": 97, "user_total_helpful_votes": 17, "expertise": 0.000740520821602, "user_cities_visited": 150, "review_days": 0.11281489594742601, "helpful_class": 0, "review_text": "Traveling to San Fran with my husband and mother- in-law, this hotel was perfect for getting to the attractions in a very short period of time, making the walk easy on her feet, plus the bonus of the breakfast spread (hot and cold items) certainly helped when on a budget. We had 2 rooms (not adjoining) but side by side and they are tiny. Just a bed, small desk and a bathroom. Reminded me of a dorm, but we were gone sightseeing during the day so we didn't mind the size. The beds are comfy so you'll sleep well after a long day. Being the sports nuts that we are, when mom went to bed, we walked across the street to the sports bar Knuckles, and enjoyed some cold beer and wings. The chili wasn't too bad either." }, { "user_review_posted": 8, "user_total_helpful_votes": 8, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.777656078860898, "helpful_class": 1, "review_text": "I have stayed at a couple of other Ritz Carlton properties otherwise. They have been brilliant. The Ritz, Chicago was splendid in terms of service and offerings (including an anniversary cupcake: Thanks:)) but the general ambience and decor reminded me of an upscale Marriott rather than a Ritz. One notable issue was that the second night we stayed, we left in the morning around 8 AM and returned around 1 pm only to realize that the room hadn't been serviced. we had to call housekeeping and after about an hour of waiting, the room was done. The air vent, right above the bed, cannot be turned off.The small touches, so definitive of the Ritz, seemed missing.The valet area and entrance was a bit cluttered and disorganized. We were on the 29th floor and the view of the lake was splendid. However, when you look at the room decor and furniture, they were cold and too impersonal. The subtle grandness of being seems to have been replaced by a functional form as if Ritz Chicago were trying not to be exceptional. We were expecting Rembrandt but experienced Paul Wunderlich!" }, { "user_review_posted": 13, "user_total_helpful_votes": 15, "expertise": 0.005491474210441, "user_cities_visited": 8, "review_days": 0.07009857612267201, "helpful_class": 2, "review_text": "The air conditioner is right next to the bed so when it turns on, cold air blows right on your face. Had a miserable sleep that night and decided not to stay the second night. I tried to get a refund for our second night, but was denied. To add insult to injury, the Housekeeping Manager was at the front desk and as I was leaving, I heard the front desk employee tell her to get our room clean as she would be able to rent it out to someone else that night. Guess they get double payment for the room that night. Very disappointing stay." }, { "user_review_posted": 264, "user_total_helpful_votes": 68, "expertise": 0.0011401669792930002, "user_cities_visited": 93, "review_days": 0.362541073384446, "helpful_class": 0, "review_text": "The shuttle service is super easy and runs every 30 mins..one of the appetizers we had at the Booze and Bites restaurant was good-the other was dry and lacked flavor...the pool was awesome (a bit noisy but there were places you could escape to for quiet)..it was fun watching all ages enjoy the Lazy River....the gal serving beverages at the outside bar was super friendly...the room was clean and large with everything we needed (yep,but only one elevator) so this is a good review! We enjoyed our 5 day stay-it would be awesome if they had a decent coffee bar on the premise (that wasn't Denny's). Every time we remembered about the coffee/tea being served in the 5th Tower...it was not on the day it was open! We had a good stay and hope that the property can remedy some of the small inconveniences that have been mentioned by several of us!" }, { "user_review_posted": 17, "user_total_helpful_votes": 16, "expertise": 0.004458983196058, "user_cities_visited": 75, "review_days": 0.022453450164293003, "helpful_class": 1, "review_text": "This hotel is a great place for business or vacation. The staff is friendly, the rooms are your typical Four Points rooms - standard for the Four Points brand. The suites are really nice, but not worth the extra money as the standard rooms include a small sitting area and a large desk that spans the long wall. The Wednesday night grill they include with the local brews deal is more than enough to make a dinner out of as well. Underground parking is really nice during the cold and rainy months. Within walking distance to the needle, but not near Pike's Market at all, would have to drive to get to that and parking downtown near that area is pretty expensive." }, { "user_review_posted": 72, "user_total_helpful_votes": 41, "expertise": 0.002654259688354, "user_cities_visited": 68, "review_days": 0.090361445783132, "helpful_class": 0, "review_text": "I am used to having hotel rooms with grab bars in the showers, especially when the footing in the shower is slippery. The showers were lovely. The rooms seem to have been refurbished. Everything was tops in our room--comfortable bed, spacious for downtown Chicago. Room was quiet. BUT the shower did not have any grab bar.We did not eat in the restaurant even though we wanted to do so. The loud, techno music was off-putting and the TV in every booth was, also. What ever happened to conversation? Does one have to be plugged in every minute? It appeared to be a lovely restaurant and bar but was spoiled by loud, unpleasant, repetitive music and the ever-present TVs.Still, I would stay here again. It was a great location and the people at the front desk are really friendly. Vary the music, turn down the volume, get rid of some of the TVs in the restaurant and put grab bars in the showers. It will be perfect." }, { "user_review_posted": 185, "user_total_helpful_votes": 49, "expertise": 0.0011755548994870002, "user_cities_visited": 209, "review_days": 0.15334063526834601, "helpful_class": 0, "review_text": "I checked in on the app and everything was ready to go upon my arrival with no problems.The room was clean as it should be and huge! We stayed in the 1 bedroom suite, I believe rm #228. The beds were comfortable as was the furniture.The location is about a mile or so from the Pike Market area and there is a nice walkway that winds down the waterfront that you can access via a pedestrian bridge just behind the hotel. Easy access to restaurants and sightseeing!They also have a great happy hour daily from 5-7 PM.My only \"gripes\" about the place is the room I was in seemed fairly dated and the biggest one is that the shower in my opinion is a hazard to get in out of. It's a combo between a shower and big soaker tub which is nice but you have to step about 2.5 feet up to get in and out of it - tough on bad knees!Traffic noise was heavy at times but is probably less on the higher floors.There is no restaurant here but they have a great happy hour and there is a restaurant directly next door along with several others nearby.Lastly, all the staff I encountered were helpful and friendly." }, { "user_review_posted": 28, "user_total_helpful_votes": 11, "expertise": 0.0017969451931710001, "user_cities_visited": 21, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "Just a lovely hotel all around. The service is truly first class from ease of check-in to super friendly and accommodating staff. Lots of extra touches to make the stay more comfortable. I would highly recommend this hotel to anyone." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.68236582694414, "helpful_class": 0, "review_text": "lovely stay. I would come here again. The healthy breakfast spot on the corner was an added bonus! The Bellman was super helpful and even ran to Walgreens for me as I was in a time crunch! Clean, minimal but well appointed rooms." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 4, "review_days": 0.5317634173055861, "helpful_class": 2, "review_text": "My husband is a Triathlete and we come to this Hilton Hotel for the location to Grant Park for the Chicago Tri and the Hilton is the \"host hotel\" for the race . I always bring my family consisting 17 people and booking 7 rooms, on the Executive Level and a 1 bedroom lakeview suite for myself. This year was horrible. In the previous years, it was very nice, your Executive package allowed to the \"club\" lounge area on each floor that food/drinks were provided. Not this year, and I was never called or told that this was taken away and no longer available. Instead I was handed $10 vouchers for their little coffee bar/snack area!! What a huge shock!!I booked my rooms way before our stay. I even called Reservation several times to make sure I had everything correct for 7 rooms, I even added the Executive floor to my one bedroom suite so I could access the food with the rest of my family, Still, was Never told on the phone that the lounge was NO longer available. I would have changed my rooms had I known. For spending over $5,000 at this hotel in 2 days, you would think you would get more than a $10 voucher to wait in line for 20 minutes to get 1 apple and a water!! that's all $10 will buy there!! Horrible. Then.. I had to pay another $140 per room so my family could leave the SELF parking!! What did I pay for??? This is unacceptable. You can stay at cheaper hotels and get food, coffee and something to drink with no issues. Don't waste your money paying for the Executive Package!! it is not worth it!! Oh.. my family was on the 25th floor executive, said they took photos of dirty dishes in the hallway that stayed out in the hall for 2 days!! Their carpet was stained and dirty and they looked at the brick wall out the window. This is a luxury hotel??? I will NOT be back.. Not sure what is going on at this hotel but it has changed in last 12 months! I will stay down the road next year, I will be happy to spend more money for Service. I will pay for a much nicer hotel that offers what they advertise. Hope things changes for this Hotel. It is a great location. I heard several complaints in the elevators and while standing 20 minutes in line with my $10 Execute lounge Voucher... Oh. Thank you Bellman, Andrew and Tashi at check-in. you were great. Best thing of the weekend. Lisa Stokes Bear, Century 21 Agent." }, { "user_review_posted": 14, "user_total_helpful_votes": 12, "expertise": 0.004051008023202, "user_cities_visited": 7, "review_days": 0.41237677984665905, "helpful_class": 0, "review_text": "Greetings, check-in, room cleanliness, staff and location are all great! BUT, if you need Internet access that is consistent and reliable this is NOT your hotel. Phone, table or laptop, it didn't matter, I had a strong WiFi signal but it kept kicking me off every few minutes or so. Cell service was sketchy but not as disappointing as the WiFi. Oh, and if you want a drink or a quick bite at the bar, don't even try if there's more than a hand full of people in the area. With just a hand full of people service was extremely slow, and when there was a small crowd you can forget service all together. Dirty dishes, empty used glasses lined the bar for at least 15 minutes until I complained (as well as ask for a drink), then it still took another 10 minutes or so to clear the bar and another several minutes to get my drink (and I still wanted to order food). In their defense, there was a large crowd at the bar area this time and the staff doesn't appear to be experienced bartenders. But this area of the hotel was always, crowd or not, slow! I'm giving an \"Average\" for service only because of the bar area. Service everywhere else was excellent. I would recommend this hotel if, and only if, you are eating/drinking somewhere else and have Internet access elsewhere also or great cell service." }, { "user_review_posted": 18, "user_total_helpful_votes": 4, "expertise": 0.0009685289393990001, "user_cities_visited": 13, "review_days": 0.23439211391018602, "helpful_class": 0, "review_text": "The hotel is quite small and has excellent service. The price level: highly inflated, but that was a function of the market given the many conferences in town during the week of my stay. On the other hand, I did not see many other guests. The rooms were okay, and quite large. But I do not fancy showering in a bathtub at this price level. Backyard view. Also, the personell always turned off the fan, this should be automatic in 2016 near the Silicon Valley." }, { "user_review_posted": 115, "user_total_helpful_votes": 20, "expertise": 0.000733992487371, "user_cities_visited": 46, "review_days": 0.7108433734939751, "helpful_class": 0, "review_text": "Iconic Hotel and location!The room was of high standard with all the appointments. The staff were friendly and helpful and the town car was made available for trips downtown (would have preferred to be picked up!).The hills gave the calves a workout but the trolley cars dropped us off at the door!" }, { "user_review_posted": 155, "user_total_helpful_votes": 31, "expertise": 0.000860642171466, "user_cities_visited": 36, "review_days": 0.32092004381161005, "helpful_class": 2, "review_text": "I did want to really love this hotel. The location is amazing! Just a block from the Powell St stop on Bart- easy from SFO. Walk to shops. shops....did I mention walk to shops. Rosemary, Wilhem, Leela and others were so lovely...but...our room had an HVAC that was unreliable - hot, cold, hot, cold , loud...it just meant no sleep for someone like me...BUT if you can sleep through anything this is the place. Have a great time." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.5, "helpful_class": 0, "review_text": "I rarely write reviews, but I have stayed at the Silver Cloud Broadway location twice (once for a long weekend and once for an unexpected extended 4-month stay due to having a child in the hospital nearby) - so I definitely have a seasoned perspective!I can say hands down, I can't imagine a more wonderful place to be. It is close to First Hill's exciting eclectic area of breweries, boutiques, and art galleries, and also walking distance to Swedish Hospital's First Hill campus.The entire staff of this hotel is so professional, warm and helpful in every way. The parking is secure and the shuttle service is wonderfully convenient and well run. Jimmy's restaurant has delicious cuisine and a comfortable fireside dining area, (They also have great room service and catering!) The hotel has free washers and dryers on each floor that are also very convenient and a good workout facility and indoor pool. Beds are comfortable and rooms are well appointed, clean, and nicely maintained.Well worth it on all fronts! My family looks forward to our next visit." }, { "user_review_posted": 19, "user_total_helpful_votes": 6, "expertise": 0.0014227890149070002, "user_cities_visited": 16, "review_days": 0.46933187294633005, "helpful_class": 1, "review_text": "Hotel strategically located at the heart of Bangkok shopping district. From Siam Paragon to Platinium Shopping Mall, it's easily accessible with pedestrian walkway.Service at the hotel is superb. Checking in and out is also flawless. Will stay with Centara again on my subsequent return trips to Bangkok." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.7897042716319821, "helpful_class": 1, "review_text": "Horrible place to stay all lies from beginning. Don\u2019t even know what the difference is in king and queen bed. We rented a king room got a queen got called a liar because said it was a queen. So asked for a tape measure took the lady up and showed her it a queen. Then next morning went down to get vouchers to eat breakfast was told it wasn\u2019t included so more less called a liar again. Showed my reservation it showed breakfast included. Wouldn\u2019t give us vouchers. None of the employees speak very good English language thought we was still in the USA but don\u2019t thing so. And paid cash deposit and didn\u2019t want to give reciept proving I paid it. Told them I wasn\u2019t leaving without it." }, { "user_review_posted": 125, "user_total_helpful_votes": 46, "expertise": 0.00167626613704, "user_cities_visited": 152, "review_days": 0.46440306681270505, "helpful_class": 1, "review_text": "Perfect location in the center of all the action. Parking, great food, great staff, big rooms, big TV's, clean, and walking distance to lots of action and public transportation. I would come back here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8258488499452351, "helpful_class": 0, "review_text": "The breakfast is amazing, there is a lot of different kind of food, the service is excellent.The room is so comfortable, clean and there is an amazing view of Bangkok (at night).All staff is very committed to provide you a good experience." }, { "user_review_posted": 83, "user_total_helpful_votes": 32, "expertise": 0.0017614316916780002, "user_cities_visited": 103, "review_days": 0.513691128148959, "helpful_class": 0, "review_text": "Hotel is clean, safe & friendly. Perfectly located between Capital Hill & Nationals Park. You can easily walk to both. Very safe during the day & with the crowds leaving the ball field at night. I walked alone several times to Capital Hill and had no issues and felt safe the entire walk. Would not walk to or from Nationals Park solo at night...use the crowds and everything is great.The hotel staff is friendly & the room rates can't be beat for the area. I am glad I booked the property and when I come back with my family (I was on business trip), I will try to book this property again. The pool is fun & full of kids. Great spot." }, { "user_review_posted": 26, "user_total_helpful_votes": 20, "expertise": 0.0036242032269830004, "user_cities_visited": 11, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "Atmosphere and service were so amazing! Such a great boutique hotel! Nice small pool area and nice outdoor area to sit and have a drink or appetizers with live entertainment at night! Every day they offer free shaved ice...what a treat! Always welcoming every time you come in or out! Krystel was such a sweet greater who seemed like she never left...Chris I believe was the assistant front office manger was very friendly! Just great experience! Only thing that wasn't A+ was the bed wasn't comfortable...felt like it was used way to much where it was sloping on both sides of the bed...we will definitely be back! Thank you!" }, { "user_review_posted": 26, "user_total_helpful_votes": 14, "expertise": 0.002503840636909, "user_cities_visited": 18, "review_days": 0.174698795180722, "helpful_class": 1, "review_text": "On the flight out there saw that there was $50 free if you go to The D withing 24 hours of arrival. Figured there would be a catch or two, but we wanted to go downtown anyway so we gave it a shot. Was pretty straightforward. Had to match $50, only for table games, and sign up for player's club. Took less than 5 minutes and put $50 down on the blackjack table and instantly was up $50. Casino was smaller, lots of music and dancing girls downstairs, pretty boring upstairs. Busy, but not packed, and the downtown experience outside is great." }, { "user_review_posted": 258, "user_total_helpful_votes": 44, "expertise": 0.000717629479089, "user_cities_visited": 97, "review_days": 0.5728368017524641, "helpful_class": 0, "review_text": "Great service and very good location as it is close to everything. The room is very clean and quiet. Everything went as expected, I would definitely like to stay there again next time I visit San Francisco." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.72289156626506, "helpful_class": 0, "review_text": "The Four Seasons in San Francisco surpassed our expectations. The Concierge went above and beyond in helping us to fill our days with fun and adventure!! We could not have been more pleased with our guest room. The exercise facility is top-notch with more than enough equipment to accommodate all!!" }, { "user_review_posted": 59, "user_total_helpful_votes": 42, "expertise": 0.0033456950125010003, "user_cities_visited": 39, "review_days": 0.551478641840087, "helpful_class": 0, "review_text": "I booked a room here last minute when we came to town to see family who live in a tiny apartment. We stayed one night on a Sunday, then our travels took us elsewhere, but we enjoyed that night so much we returned later in the week for 3 more nights.The two things I look for in any lodging is a clean and quiet room. Our rooms at the HIlton Garden Inn fit the bill perfectly. Both stays we had a large room with king size bed and sofa, at the end of a hall facing 1st St.. It was clean as a whistle and quiet as can be. The staff members were very helpful. They stored our bags when we asked and attended to a refrigerator (both rooms had a mini fridge and microwave) when it didn't seem to be operating. This is not a luxury hotel (think paper cups not china or glass) but the furnishings were up to date, the towels, linens and beds were comfy and a nice solid choice for lodging in DC. Having the metro stop, REI and grocery store so close was a bonus for us and made for a great location. Would not hesitate to stay here again in the future," }, { "user_review_posted": 73, "user_total_helpful_votes": 25, "expertise": 0.0015522998069820001, "user_cities_visited": 19, "review_days": 0.664841182913472, "helpful_class": 1, "review_text": "Bottom line is the whole place needs updating. Palms place has an interesting view of the strip. Balconies that would be great IF one was able to use them and overall a rather snarky staff. The nicest exchange I had was with any member of house keeping. Regarding the front desk, I found them to be dismissive, disinterested and seeming to just take pride in their ability to say no to just about anything I asked. It's a three star at best at this time.My guess is they are not happy with the crowd they are bringing in. Even the great pool scene they once had is on hold during the construction. Stay away for a bit. They have a lot of work to do." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.638554216867469, "helpful_class": 0, "review_text": "This hotel blew my expectations out of the water. For being located in the center of downtown, there was almost no traffic noise (we did hear emergency vehicles but that was all) and felt very safe throughout our entire visit. The rooms were very large and clean with the hotel staff being absolutely outstanding. The only negative we found was the proximity of our door to other doors. This was an issue late at night and early morning as people arrived or left their room and let their door slam behind them.Overall, I would recommend this hotel again in a heartbeat! Absolutely loved the experience it provided us with!!" }, { "user_review_posted": 56, "user_total_helpful_votes": 49, "expertise": 0.004137702747434, "user_cities_visited": 89, "review_days": 0.986856516976998, "helpful_class": 0, "review_text": "Oh, do you ever want to write a review that rips up the stairs in the entrance so that everyone who walks in will be warned. I know, you're not supposed to use this venue for revenge, and hey, there are good people working there. Just not enough of them.OK, so how would you feel if the first night your there, jet-lagged, the alarm clock goes off at 4:30 am and you're too logy, weirded out, or IQ-challenged to find the off-switch, but you hit a button and it stops. Not good, since at a high-class hotel, they're not supposed to leave the clock to \"On,\" but kind of your own fault. And you feel even stupider at 5:15 when the other alarm goes off and you have to pull the plug out of the wall. But is it your fault when you then get a group wake-up call ordered by a group you're not a member of at 5:55 am? Hard to see how that works.What to do. Maybe a complaint. Who knows, maybe they'll give you some fruit. The phone call to the Service number results in a circular cycle--Hello, yes, you can talk to a manager, ring, ring, ring, hello, yes, you can talk to a manager--so you go downstairs and try to find one in person. LONG (and never-ending) line at the check-in counter, so you talk to one concierge, but he gets interrupted, so you talk to another, and he says, yes, talk to Vivian or Leeann or somebody who's the manager and she's at the check-in desk, and when you stand in line and stand in line and stand in line and get to the front, \"Oh, no, Vivian or Leeann isn't here, what do you want, and can I help you?\"OK, when you finally get to a manager to complain, it's absolutely clear she's messaging while she's talking to you. \"Oh, I'm sorry you don't like your room; do you want a different one?\" And then, throughout the whole G-D week, the stupid Marriott key app was finicky--11 times, once, before I could get on the elevator--but the line to check in and get a card never got any shorter no matter what, and of course, I didn't dare try to complain. And when I called down to ask for a bottle opener at midnight, they said it would be 40 minutes.All of this has a simple explanation, and I will say that the room was very comfortable and the cleaning exemplary. They don't have enough staff/pay enough, so everybody is grouchy, and their computer/maintenance staff is overwhelmed, so the key apps never work, and everybody's just gotten off an overcrowded BART train and maybe nearly gotten run over by an Uber driver, and they think you're one of those a---e tech jerks who ride the Google buses (not far wrong), and if you can't make your phone work, hah, hah, for you. But just down the street, there's the Olympic diner, where people actually are willing to work and give good food for good value. Maybe the Marriott execs should visit there and see how to run a business." }, { "user_review_posted": 68, "user_total_helpful_votes": 24, "expertise": 0.001603156986064, "user_cities_visited": 60, "review_days": 0.08214676889375601, "helpful_class": 0, "review_text": "Repeat visit to this hotel which is perfectly placed for the wharf and set back enough to be quiet.It's a little older as a hotel but rooms are up to standard and quiet.Platinum benefits included water in rooms $10 welcome and a couple of drinks vouchers which is always a nice touch.The breakfast is well above average.Valet at $60 is a steep so park on the street after 7 for free but be aware of the overnight rotating street cleaning days ofthe local parking police will promptly ticket you.Highly recommended" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.11829134720700901, "helpful_class": 1, "review_text": "For over $200 a night with taxes and fees, for 2 people and 4 nights, we were given the tiniest hotel room we'd ever seen in Chicago, with only a very small double bed in it, barely any area to walk around the bed, and a window that looked out into a brick wall. Also, there was no coffee maker or tea in this room, which was smaller even than some private hostel rooms we'd stayed in around the world, but for double the price. With a non-refundable purchase from Expedia, we couldn't even ask for an upgrade, and the hotel did/would not provide a cot, to make up for the fact that the bed would not easily accommodate 2 adults. Not that there would have been room for a cot, anyhow, and I am not exaggerating - read the other reviews here. Seriously tiny.Also about this hotel, the lobby is dark and miniscule, with the smallest sitting area and bar. It is also across the street from a construction site. To make matters worse, the desk staff would not help my mother-in-law with her shuttle to the airport, saying all they could do was call her a cab. Where was the concierge, and how in the world does this place get away with calling themselves a 4-star hotel??? Nice toiletries and a bathrobe do not make up for the injustices. I want my money back." }, { "user_review_posted": 16, "user_total_helpful_votes": 12, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.07447973713033901, "helpful_class": 1, "review_text": "We have stayed at the four queens many many times. I love the feel of the place . The small size is great.. it is the perfect location for the Fremont experience right in the center of it all. One of the last hotels to not charge a resort fee." }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 13, "review_days": 0.595290251916758, "helpful_class": 0, "review_text": "I've stayed at the hotel 10 or more times. Great property, location, and service. Rooms are spacious, well decorated, and comfortable. The staff is terrific and very helpful. Will definitely come back." }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.6018619934282581, "helpful_class": 2, "review_text": "Great view of San Francisco Bay if you could see out the window of the $500.00+ a night room. NYE 2017. Ice machine busted. This Hotel is consistently short staffed on NYE for the last 3 years running. Giant fight in room next to us. Called every number on the phone. No answer. We won't be back." }, { "user_review_posted": 48, "user_total_helpful_votes": 15, "expertise": 0.0014068189341270001, "user_cities_visited": 18, "review_days": 0.262869660460021, "helpful_class": 1, "review_text": "There are lots of negative views here..I will give you my experience..!Check in time is definitely 4pm..We arrived early and killed some time at the pool..Our room was clean..had a small fridge..coffee machine and a safe (For which we did not pay extra)..With a glimps of an ocean view..It was a side unit..Everything in the room worked well..TV..Remote..Hair dryer..full size ironing board and Iron..Plenty of hot water..with a descent shower head and enough water pressure..A/C noise was limited..These are points I look for..!!I did not like the Aqua restaurant at all..It flourishes for breakfast at $16. per person..But the quality of the dinner meal is a wast of money..I booked this hotel through a 3rd party and did not qualify for any discounts like AAA or AArp..I paid more per night than what I should have If booked directly ..Wifi worked great..Uber is very active in the area..From the hotel to the airport is was round $10. Do Not Take A Cab..that will cost you $40+ so be aware..I have plenty more to say..but there is a limit on the characters..." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.5328587075575021, "helpful_class": 1, "review_text": "Not friendly, the rooms are adequate but not worth the money. You can get much better for the money. Beware of booking I advance. If you pay ahead there is no refund available even if you give notice and offer to pay a PENALTY rather pay 1 night at a time" }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 3, "review_days": 0.6982475355969331, "helpful_class": 2, "review_text": "I made a reservation in February for late June. They will not honor my reservation for a 2 queen bed room. We are a family of 4. This is totally unacceptable. I would advise National Dance Honors to never have their convention here again. They did nothing to help us and wanted to charge us for the rollaway bed. I even showed them my reservation online and they still did nothing. Your manager was completely unhelpful.. and kept saying \"YOU booked a king room, YOU cancelled your reservation\" So I showed her my reservation on my lap top on their website and she just said \"That's not what I show in my computer\" Unhelpful at best." }, { "user_review_posted": 7, "user_total_helpful_votes": 18, "expertise": 0.012373701549471, "user_cities_visited": 6, "review_days": 0.132530120481927, "helpful_class": 3, "review_text": "Excellent location, gorgeous Hotel full of quirky art. There was a hiccup with our reservation which is never good and it unfortunately meant one of our party slept on a sofa bed for all 3 nights but we were moved to a lovely suite and 2 of us were very happy in our lovely big comfy bed." }, { "user_review_posted": 118, "user_total_helpful_votes": 35, "expertise": 0.0013296753235820002, "user_cities_visited": 23, "review_days": 0.7694414019715221, "helpful_class": 2, "review_text": "I have been told that the best and the worst review about any venue are usually discounted as not being truly representative. So you might as well discount this one as its much the same as every other review. I have just returned from yet another visit. The hotel is a super place, staffed by wonderful people who seem to have no limits to their attention to detail where your comfort and convenience is concerned.There is never too much trouble, they all speak English right down to the girls who cheerfully clean and service the room twice each day. I could go on, and on." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.589813800657174, "helpful_class": 0, "review_text": "This place has a great history and I love staying in old classics. It is an ideal location for shopping on the miracle mile. This could be managed as a boutique hotel and I suspect it would raise the prices so I am grateful that it is still trying to be one. It evidently needs just a little more work. I can't tell if it's badly managed but the staff, once I mentioned any difficulties, bent over backwards to accomodate. I booked this room on Travelocity and arrived at 6 PM hoping to eat something before traveling to The Lyric Opera to see Turandot, Unfortunately, I learned that there was no reservation from Travelocity and so it took them almost another 45 minutes to make a new reservation. Since this is a common enough problem- other hotels make the same request to book directly and the price was even better than advertised because they offered a AAA discount and I had little choice if I wanted to get to the opera, I decided to stay.The room itself was small and although I had originally booked a room with 2 beds we got one with a King size bed even though I requested 2. The bed was very comfortable and the room was quiet but my roommate snored so I got very little sleep and my roommate left the next day because she was unhappy and it was too far from where she needed to be. She relies on the train so I am not sure if the train is far from the hotel.The problem I had is that the phone didn't always work and apparently Craig, the bellmansaid they knew that and it was an old hotel that needed a few more upgrades. Well, that is something that must be fixed! I apparently left my cell phone in the car and couldn't get through to the front desk. The staff is very friendly and I had a lovely time there except for one problem. The rug was damaged outside the bathroom and was missing the metal ridge that connects to the tile and rug. There was a nail that I stepped on. I told the bellman that that needed to be fixed too. I am a diabetic and we have to be very careful of wounds to our feet. Since my husband had trouble getting through on the phone and was worried I might have a medical issue, he called the front desk and they sent someone up immediately to check on me, but I was finally getting some much needed sleep. The blackout curtains work perfectly!The shower was nice and there were towels and it was organized and efficient just like a former reviewer said. I travel a lot and was appreciative of the price and the fact that they allowed a late checkout till 1 PM. As I write this it is 1:35 but when I tried to call the front desk, no one answered. I will edit this review if they charge me more and let you all know.I was surprised that there was no room service so we ordered something from GrubHub that arrived over an hour later and it was cold. (That will be my next review). There is no microwave so we essentially wasted $ 45 for a couple bad sandwiches, soup and fries and had to throw it all away.I thought there was a free breakfast according to Travelocity but learned that was a mistake. Since I didn't eat there I don't know the cost. Breakfast is served between 6 AM and 11:00. Valet service is available for $ 67 night with in and out privileges but there is another lot across the street with overnight service for $42. Parking attendants were awesome if they answered the phone and so were all the helpers- bellmen, front desk (as long as you didn't try to call them)It would really help to have a book in the room detailing the things that normally appears in other hotels I have rented. The bellman said there was a workout room, but I never saw it since I didn't know it existed. I do not know if there is a pool. I also didn't know checkout time since I couldn't get the TV to tell me.That should also be remedied.It is a real problem that no one answers guest services or the front desk. I suspect that since the phone had selective buttons that did and did not sometimes work, that is the problem. It is an awesome location and I would give them a try again if they fixed the floor and fixed the phone and put something on their website that illustrated the checkout time and ammenities. I suspect that after this review they might do that. I review things professionally so perhaps I am a little more particular than others would be. Try them out and post a review. I am crossing my fingers that they listen to the suggestions for improvements." }, { "user_review_posted": 39, "user_total_helpful_votes": 28, "expertise": 0.0033752337625220005, "user_cities_visited": 17, "review_days": 0.279846659364731, "helpful_class": 4, "review_text": "Really cute hotel in San Francisco. The beds were very comfortable, the bathrooms were really modern and updated. The lobby has a fun bar area. Really cute hotel for a good price in San Francisco! The other hotels owned by this hotel brand are also excellent, but some are a bit pricier!" }, { "user_review_posted": 8, "user_total_helpful_votes": 9, "expertise": 0.0053514288866820005, "user_cities_visited": 5, "review_days": 0.065717415115005, "helpful_class": 3, "review_text": "This is such a great hotel. Close to the Metro and Nationals stadium. Several good restaurants and bars in the area. The hotel is quiet, rooms clean and good service. They have parking which will cost you but worth keeping your car safe. We did not eat at the hotel but they do offer meals. This was the second time staying there and plan on going back to watch the baseball game." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 8, "review_days": 0.492332968236582, "helpful_class": 1, "review_text": "The Gwen is centrally located to a number of points of interest. Little things bothered me about the hotel, though. The check-in and lobby are on the 5th floor and the elevators to the lobby from curbside are slow. Service for a sparse breakfast crown was extremely slow. Meeting facilities were good though. Wifi for the meeting was not an additional charge, so that was nice. Overall, given all the hotels I stay in, I would consider it an average option at best." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7584884994523541, "helpful_class": 0, "review_text": "I had a great time in DC and the St Gregory is to thank.From the great staff to the great room and lobby. There was also a well equipped gym available 24 hours. I also enjoyed the bar. Will stay on my next trip to Washington." }, { "user_review_posted": 34, "user_total_helpful_votes": 14, "expertise": 0.0018887396070640002, "user_cities_visited": 17, "review_days": 0.313253012048192, "helpful_class": 1, "review_text": "The Barbie Suite was a hoot! Loved the decor! This was a huge suite. Over 4000 square feet of space. Three bathrooms. Two walk-in showers. TV's everywhere. King size bed that was very comfortable. After you check out, if you want to stay around longer, they do have an area where they will hold your luggage for you until you are ready to go. Service was exceptional." }, { "user_review_posted": 24, "user_total_helpful_votes": 15, "expertise": 0.0029239766081870003, "user_cities_visited": 23, "review_days": 0.09529025191675701, "helpful_class": 1, "review_text": "What a fantastic hotel, we love it here! Our room is a good size for us with great amenities. Breakfast is great too - we weren't expecting a complimentary breakfast so we are pretty happy with it. Staff are amazing - Austin and bria on reception are so friendly and go above and beyond. Free wine is great - we enjoy that after a long day sight seeing. I really can't complain at all about this hotel. Yea they are doing the restaurant - but what does everyone expect - they close the hotel for the restaurant to be refurbishment?? Of course not! It really hasn't bothered us at all! This is not a 3 star hotel, it is a definite 4! Thank you, we have had a wonderful stay!" }, { "user_review_posted": 131, "user_total_helpful_votes": 58, "expertise": 0.00203916098759, "user_cities_visited": 239, "review_days": 0.13855421686746902, "helpful_class": 0, "review_text": "First of all, this hotel is in a nice location in Lower Queen Anne. This means, it's walking distance from City Center (and the Space Needle) and a little bit longer walk to Pike Place Market. We also walked to South Lake Union for a Street Food Festival when we were in town, so walkability is high. There are also quite a few restaurants in the immediate area, and there is nice grocery store and drug store within a block. This was very handy, as the rooms have refrigerators, so we were able to buy our own snacks and drinks for our stay and didn't have to lug them very far.The property is, as others have mentioned, very old. And the furnishings and decor could definitely use a serious upgrade. Upon walking down the hallway to our room, my husband even mentioned that it seemed like a hotel that might be haunted. That's the kind of vibe it gives off.We got upgraded to a suite when we checked in, which was nice, and we didn't realize just how nice it was until we got to the room. We were on a corner, and our room ended up being VERY large. I would wager that it was bigger than most apartments in the area. We had a large bedroom, and a gigantic living room with a couch and a few chairs. There was also a small kitchen with a booth in the corner near a window for dining. The room was suitable, but again, it would certainly benefit from being spruced up a bit. The bathroom was probably the most outdated. the tub was showing some wear and the toilet paper dispenser broke. We were able to fix it, but it needs to be replaced.Several reviews have mentioned subpar service. I didn't find this to be the case, with the exception of the bartender in the Tin Lizzie lounge. We visited the lounge one morning for the complimentary breakfast (which wasn't fancy, but was adequate), and it was quite clear that the server hated his job - or at the very least was having an awful day. The other employees at the hotel, however, were very helpful. They offered to carry our bags up the stairs, and even brought us an extra blanket when we requested a throw to use on the couch to keep us warm while we watched television.All things considered, I was not displeased with our stay at the Marqueen, but next time I visit Seattle, I'll probably try a more modern property in the area." }, { "user_review_posted": 49, "user_total_helpful_votes": 21, "expertise": 0.001970334641635, "user_cities_visited": 18, "review_days": 0.21303395399780903, "helpful_class": 0, "review_text": "This used to be an older, chain hotel. Now, it has been updated with very trendy elements. The rooms are comfortable and quiet. It is in my absolute favorite location, right by Pier 39, Streetcar stop (not cable car), and an easy walk to just about anything a tourist would want to do. There is a great courtyard with fire pits, etc. They also have a nice adult / child friendly game room with Table Tennis, Pool, Shuffleboard. I saw parents enjoying a glass of wine there while they traded playing Ping Pong with their children. Concierge was very helpful in suggesting activities." }, { "user_review_posted": 21, "user_total_helpful_votes": 20, "expertise": 0.004513379885773001, "user_cities_visited": 11, "review_days": 0.32584884994523505, "helpful_class": 1, "review_text": "I was very conflicted about our stay here. Great location, wonderful staff, beautiful room. Had I paid $300/night I would have given it a better rating. Since I paid $600 (maybe I'm a horrible shopper), I was disappointed. We were not offered the welcome sparkling wine, the towels were frayed, they offered wall mounted bottles of shampoo etc. (which to me looks like a one-star amenity regardless of quality), wireless internet can only be accessed by 3 devices (we have phones, tablets and readers), empty coffee urns in the lobby and no turn down service. I really believe a hotel that calls itself a luxury hotel would have done better." }, { "user_review_posted": 61, "user_total_helpful_votes": 60, "expertise": 0.004664977217763, "user_cities_visited": 89, "review_days": 0.22617743702081003, "helpful_class": 0, "review_text": "Had stayed her a couple of years ago and liked it so much I booked to go back with my wife.There had been a couple of changes including a new bar/restaurant attached to the hotel. We did visit it a couple of times and it was fine if cold.The hotel itself is in a great location with good staff. They still have amazingly comfortable beds, however the rooms seemed to be showing a little ageing. The A/C was like listening to a 747 take off and overall the room was a little dull.Having said that the location is great and as I said staff helpful. I would more than likely use again as the negatives are minor." }, { "user_review_posted": 44, "user_total_helpful_votes": 19, "expertise": 0.0019860973187680003, "user_cities_visited": 204, "review_days": 0.064622124863088, "helpful_class": 2, "review_text": "We have been to San Francisco several times over the years, but this time decided to stay in the Presidio, an area we have never visited. The Inn is what used to be the Bachelor Officers Quarters. The rooms are suites - the bedroom is much larger than typical hotel rooms. Then, you get a sitting room with fireplace and porch or balcony. Heaven!Wine and cheese reception each evening from 5-7 is well worth it. Excellent selections! Morning continental breakfast is good and as expected.The Presidio itself is a beautiful area to explore. One of the hiking trails begins right behind the hotel.Parking is $7! There is a park fee of $42 added nightly to the room bit again - I would rather pay for the park than downtown parking." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.305038335158817, "helpful_class": 1, "review_text": "My husband and I have stayed at the Kahala several times over the last several years. The last times were in December 2015 and January 2016. Each time we are never disappointed with the service, the restaurants, the view, the relaxing nature, and the friendliness of all. I lived in Hawaii for 10 years and miss it greatly. I look forward to each return visit to enjoy all that Hawaii has to offer to include the Aloha spirit which the Kahala is excellent in providing!!" }, { "user_review_posted": 9, "user_total_helpful_votes": 12, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.065717415115005, "helpful_class": 1, "review_text": "What originally drew my partner and I to this hotel was its location, the affordability, and some room features our hotel, at the time, didn't have (iron/ironing board/coffee facilities etc).The Front Desk/Concierge Staff were the only staff we encountered, and they were lovely and willingly, helpful people. Nothing but friendly.What we didn't expect was the dank, dark and aged appearance of the rooms. We had a standard room right up on the top (8th) floor, which was just a bedroom and bathroom. It was TINY.The double bed was narrow, and the mattress felt old and worn. It sunk in, and the springs squeaked with every small movement. The pillows were thin, flat and square! (We speculate it's a trick to make the tiny bed look bigger).And only ONE small bedside table. The other side of the bed had nothing on it.There was a coffee facility in form of a small coffee machine! I was hoping for a kettle! The machine required coffee pods, only two kinds provided (I don't drink coffee, I wouldn't know) and a \"condiment\" packet (inc. sugar, powdered milk, stirring stick).NO BAR FRIDGE!! That was the biggest surprise.No Room Service (only a Bar in the Lobby).No AirCon - just ceiling fan.The bathroom had a shower over the bath, a toilet, small rectangle mirror and sink vanity. One small, narrow glass shelf above the sink was the only storage. Bit frustrating with nowhere to put beauty products without getting them wet, as the shallow sink basin splashed upwards when used. There was no exhaust fan either, just louver windows to open when showering to let the steam out. Bit chilly in the classic San Francisco foggy mornings.In general, the hotel is an Old one trying to keep up appearances. The place has been painted and painted, again and again and it shows. It's rough and messy in places, and the aesthetics aren't very pleasing up close. The sash windows in the bedroom are very stiff and hard to open/close. There is nothing between your room and the floor hallway to block out noise. Especially with you bedhead on the adjoining wall, next to the doorway. You hear EVERYTHING! ALL the Noise, 24/7. Even your neighbours, and their activities... The cable car bells, the fire trucks, the garbage man, I kid you not, every noise will be heard.Very little, restful sleep has been had over the one week I stayed here.An Average experience for an Average Hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 8, "expertise": 0.038728897715988, "user_cities_visited": 1, "review_days": 0.21248630887185102, "helpful_class": 3, "review_text": "Location wise and from the outside this hotel looks great. However once inside you get a distinct seedy vibe. The reason for this becomes apparent after dark when the hotel bar becomes full of predominantly middle-aged business men and what is very obviously prostitutes.By no means should this be overlooked but I'm sure this is an issue the Clift hotel is not alone in facing. On the surface this was initially just a creepy backdrop in the hotel bar and could be avoided by steering clear of the area at night, however this all changed when a pimp and prostitute tried their hand at room service, delivering a severe beating to a guest at 3:30am outside my door. The guest looking for a good time with the girl I assume was not expecting to throw down with the pimp who followed him from the lobby and beat the living daylights out of him in the hallway during his robbery attempt. After beating the guest to a pulp the pimp and prostitute tag team proceed to try to kick down the guests bedroom door.The guests desperate screams for help, the screams of a man who feared for his life will haunt me for a long time to come.Staff at the hotel were obviously apologetic about the situation and did not charge the room rate that night, which was a nice gesture but having spent the most terrifying night of my life in the hotel it was of little consolation. The fact staff openly admit they have a prostitution issue they are working on doesn't go very far in making me feel confident in the hotels ability to provide a safe and secure environment for guests.And just incase you're interested in the other aspects of the hotel:- Food: not great but edible - typical over priced hotel food- Room: Dated - comfy bed though- Staff: Pleasant for the most part- Lobby: most impressive part of the hotel - very dark and a little seedy- Hallways: A little unsettling as is, after the beat down of the guest pretty intimidating- Safety: A huge concern in my opinion" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 10, "review_days": 0.9063526834611171, "helpful_class": 1, "review_text": "It was very nice hotel, with a convenient location, and the staff was helpful and willing to give us guidance and suggestions for local food and sites nearby. Crazy fees and taxes on the room, amenities fees and taxes. Ie overnight parking fee ($37.00), sales tax on parking fee(10.1%), and a 12.5% parking tax" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.6697699890470971, "helpful_class": 1, "review_text": "Very noisy at night due to waste recycling centre next door. Skips being exchanged, bottles being thrown into skips and general deliveries at all times day and night. Earplugs are required if you want any sleep at all." }, { "user_review_posted": 356, "user_total_helpful_votes": 108, "expertise": 0.001362497473986, "user_cities_visited": 315, "review_days": 0.43318729463307704, "helpful_class": 0, "review_text": "Very reasonably priced and so many options to choose from, from many different cuisines. All the food was fresh and delicious. Awesome kids room with treats that even the adults enjoy. This is a great brunch at a great price!" }, { "user_review_posted": 78, "user_total_helpful_votes": 22, "expertise": 0.001258993314604, "user_cities_visited": 119, "review_days": 0.25575027382256305, "helpful_class": 0, "review_text": "We were family of four, with two teenagers. The location was best and the view was very nice, although a bit unsafe at night because many strange homeless people on the streets. With the help of Jie Li, a house keeper, we found our lost train ticket. Thanks to her." }, { "user_review_posted": 74, "user_total_helpful_votes": 14, "expertise": 0.000808156716796, "user_cities_visited": 33, "review_days": 0.7261774370208101, "helpful_class": 0, "review_text": "Hotel is awesome, front desk and all employees are very helpful, room was great, clean, update and comfortable, location is beyond great most of the restaurants are located in walking distance, Uber is always available, there is a Starbucks and CVS in a minute walk the only con was the charge after three days of my check out, $185.00 for Wifi and hotel limo if I was told about this when I did the check in. The sad thing is that I was never told otherwise I defenetly use the limo." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 8, "review_days": 0.885542168674698, "helpful_class": 0, "review_text": "Amazing resort exceeded my expectations, the JBR is huge and so may sister hotels to enjoy food and facilities at.i would recommend half board package you can eat in different resorts not just restricted to Jumeirah Beach we had dinner in Burj for an extra supplement but well worth the experience. Definitely will return with family for a family holiday." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.401423877327491, "helpful_class": 0, "review_text": "Better to pay for distance at a better hotel than to pay Hyatt. Wyndum is excellent. Location is acceptable, clean but bed were Soo Uncomfortable & no microwave or fridge. Just not good. American Express member should have recommended another hotel." }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 27, "review_days": 0.032311062431544, "helpful_class": 1, "review_text": "Couldn't fault this hotel, basic but the basics are done right. Staff were very pleasant from start to finish... Even the maintenance men chatting in the lift! The rooms are small but full of character, cosy and clean. Perfect size really, I was there to sight see, not set up home... But would have been happy to :-) Really good location for shopping eating, transport and easy to get to everywhere from here." }, { "user_review_posted": 104, "user_total_helpful_votes": 227, "expertise": 0.010486424091190001, "user_cities_visited": 278, "review_days": 0.488499452354874, "helpful_class": 1, "review_text": "We stayed at the Fairmont for a long weekend as part of a wedding crowd. The reception was held in their ballroom and they catered a couple of other events over the weekend. My college roommate was the father of the bride and we've stayed very close. I was by his side most of the weekend, so I got to see a lot of the interactions. I was very impressed with the professionalism of the Fairmont's staff throughout the weekend. The weather was \"iffy,\" so they had contingency plans and were always very reassuring. An outdoor cocktail party actually was moved indoors and was pulled off without a hitch. Additionally, they dealt with difficult guests especially well. The rooms are very comfortable and nicely appointed; and the hotel is conveniently situated to Georgetown and Downtown - both are walkable.Join the Presidents Club in advance of your stay to qualify for free Wi-Fi. Otherwise, it is expensive." }, { "user_review_posted": 12, "user_total_helpful_votes": 11, "expertise": 0.004339990437309, "user_cities_visited": 11, "review_days": 0.001642935377875, "helpful_class": 0, "review_text": "Stayed at this very nice and modern hotel recently and very much enjoyed it. I had a room on a higher floor with a magnificent view of the bay and A T & T Park. The room was large by SF standards with a superior bathroom with seperate shower and tub. Only issue was that the thermostat did not control the room temperature adequately. On a sunny day the room got a bit too hot and the A/C did not perform as it should have. If the building had small windows that opened a few inches, this would not have been an issue. But alas it did not.There is a fantastic grappa bar in the lobby with an extensive collection of grappas that is unequaled in the US. Beautiful bottles such as the Marolo grappa with crystal dots were displayed and that added to the pleasure. Truly, there is nothing else like it in the United States.I prefer the Soma area to Union Square as it is less hectic and close to shopping and excellent restaurants such as Mina's RN 74. Thus for me it is a plus to stay in this area.There are many fine hotels in SF to stay at and this is one of the better choices." }, { "user_review_posted": 20, "user_total_helpful_votes": 11, "expertise": 0.002559858766412, "user_cities_visited": 8, "review_days": 0.374041621029572, "helpful_class": 1, "review_text": "I managed to get a good corporate from the website directly. The hotel is new & clean not to mention girlish trendy style room .Location is good 4-5 mins walk to Asok BTS & a nearby shopping mall, T21. Other attractions including famous massage centre Health Land (8 mins walk fr hotel).Only set back , wifi provided in the room is rather weak (but it's ok I hv bought bht299 for 7 days fr AIS)." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 11, "review_days": 0.6631982475355971, "helpful_class": 0, "review_text": "Stayed in a twin room for 3 nights recently. The hotel offers excellent location, being a very short walking distance from the BTS Station and the Terminal 21 shopping mall. The staffs are able to communicate well in English, and are very friendly and helpful. Room wise, it's very clean but quite small and sparsely furnished - apart from a wall-mounted foldable tray and a small glass-top console table for guests to place their small personal items, there isn't anything other furniture. Overall, it's a budget hotel which offers good value for money and excellent location." }, { "user_review_posted": 32, "user_total_helpful_votes": 11, "expertise": 0.0015585347015330002, "user_cities_visited": 16, "review_days": 0.6768893756845561, "helpful_class": 1, "review_text": "Spent three nights and hotel exceeded my expectations. Front counter check in fast and friendly. Room spotless every day. Bar staff go out of there way to make you feel welcome. Restaurant food tasted great with a focus of quality. This is a diamond in Chicago with so many hotels to choose from. I will be back." }, { "user_review_posted": 78, "user_total_helpful_votes": 34, "expertise": 0.0020059017079870002, "user_cities_visited": 35, "review_days": 0.340087623220153, "helpful_class": 0, "review_text": "There is free wifi in the lobby and bar and the situation is an easy walk up to the fabulous food market via a street lift alongside the hotel. It is a fairly easy walk along the disused train tracks in front of hotel to the ferry station, aquarium and city centre. The marketplace area has lots if restaurants but breakfast in the hotel was first class with extremely courteous waiters. BA cabin crew use the hotel and although the rooms were pretty basic with no safe provided it did jts job as a place to stay near the auroirt before we got on a cruise." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 9, "review_days": 0.125958378970427, "helpful_class": 0, "review_text": "Great staff! They were attentive, friendly, and helpful. They recognized us each time we spoke with them. Very safe hotel, too. I left my purse in the library overnight, and it was turned in to the front desk!" }, { "user_review_posted": 53, "user_total_helpful_votes": 109, "expertise": 0.009874276292368001, "user_cities_visited": 20, "review_days": 0.47426067907995606, "helpful_class": 0, "review_text": "A clean bed, but almost non existent draws for your belongings, no bathroom amenities (really, not even a measly Q-tip???) and the WORST HOTEL FOOD EVER, then this place is for you! Seriously, we were shocked by what this Westin had become. In 2015, they did a remodel of the hotel. While most of the public spaces were vastly improved, one has to wonder what the hell were they thinking with the guest rooms. Really, only TWO small drawers for a couple staying for 4 days? We had piles of clothes all over the room. Whoever the room designer was should be forced to repay the hotel for a job so poorly thought out and implemented. When I asked the hotel staff why we were not given any Q-tips, I was told that they were only for the upper more expensive rooms. Are you kidding me? Fortunately, I was later brought some but by that time, I was pretty disgusted.I then made the serious mistake of ordering breakfast. How can a large chain screw that up one might reasonably ask? Well Westin found many ways! I asked for the muesli w/berries which was so disgusting, I sent it back. First of all, it was not muesli, but some extremely dry oats, combined with berries and barely a hint of yougurt or milk, or whatever that was. It truly was impossible to swallow. And the hockey puck aka muffin basket should have been registered as lethal weapons they were so hard! It maybe time to send their \"chef\" packing!The ONLY EXCELLENT part of our stay was the staff at the bar/restaurant and the Concierge. As one who lives in Los Angeles, I know an excellent Margarita when I taste one, and the Margaritas were some of the very best I have ever had. And our server, Adel (sp?) for the entire 4 days was beyond excellent! He tried so hard to rectify the awful food, and seriously couldn't do enough. Finally, the Concierge, Lisa Treacy, was superb! Her professionalism and humor was greatly appreciated. She knew exactly what we wanted and her recommendations were absolutely spot on. Btw, how do they read maps upside down so well??" }, { "user_review_posted": 186, "user_total_helpful_votes": 31, "expertise": 0.000698812019566, "user_cities_visited": 44, "review_days": 0.44687842278203704, "helpful_class": 3, "review_text": "Hotel is clean and nicely located in Union Square. Housekeeping did a nice job keeping up the room. There was a mini fridge, coffee maker and safe in the room. The hotel has an awesome work out room. Very nice high end shops around and lots of restaurants/bars to choose from. Area is pretty safe." }, { "user_review_posted": 45, "user_total_helpful_votes": 21, "expertise": 0.0021552833866630003, "user_cities_visited": 79, "review_days": 0.017524644030668002, "helpful_class": 1, "review_text": "I have zero complaints. This hotel is the total package. The price was reasonable, the employees were friendly and responsive and the room was clean and spacious. If I ever visit Seattle again, I'm definitely staying here." }, { "user_review_posted": 277, "user_total_helpful_votes": 154, "expertise": 0.0025887778729790003, "user_cities_visited": 63, "review_days": 0.36035049288061305, "helpful_class": 0, "review_text": "Took a taxi from Suvarnabhumi Airport at around 7 pm which took just under 45 minutes. There were three tolls on the way, two of 70 THB each and another of 50 THB plus a fare including the airport surcharge of just over 400 THB. A very comfortable room and excellent breakfast. A short walk across to the airport along the bridge and a lift at the end up to the departure level. All in all a very enjoyable experience." }, { "user_review_posted": 54, "user_total_helpful_votes": 19, "expertise": 0.0015978684190090001, "user_cities_visited": 26, "review_days": 0.09748083242059101, "helpful_class": 0, "review_text": "Very nice, comfortable hotel. It's in a great location for walking to the many attractions in Seattle and is also well situated for people doing business in downtown Seattle. The front desk and valet staff are very pleasant and accommodating. The rooms are comfortable. We had two queen beds and they were great to sleep on. There was plenty of space in the room and you didn't feel like you were being cramped. Will be delighted to go back." }, { "user_review_posted": 14, "user_total_helpful_votes": 23, "expertise": 0.007865575889409001, "user_cities_visited": 19, "review_days": 0.584884994523548, "helpful_class": 2, "review_text": "I will discuss the GPS issues in a minute...SUMMMARY: This is an excellent hotel less than a block from Millenium Park. The hotel has a bit of an upscale Vegas feel. Rooms are small, but nice. Nice exercise facility is available. I would recommend it to my friends and family. I would stay here again.STAFF: Each of the staff we encountered (front desk, concierge, valet, bellman, housekeeping, and restaurant) were very courteous and helpful. Each went above what I was accustomed to encountering. Also, the staff was prompt with responses to my requests via the Radisson Blu app.GPS: So, if you drive yourself (like I did), then you might find the streets immediately around the hotel very frustrating. They are multilevel, as in one on top of another. In order to access the lobby and main floor, then you need to be on the highest street level on Columbus Drive. The hotel entrance is at the corner of Randolph and Columbus. The staff said to enter 225 Randolph instead of 221, but it did not work with my GPS (UConnect and Siri). If you take Michigan Avenue to Randolph east, then it's one turn onto upper Columbus Drive. Once you figure out that you need to be on the street two above you, then it's easy to find...GENERAL: The hotel itself is comprised of rented hotel rooms on the first 18 floors, and apartments/condos on the upper floors. The permanent tenants are what you would expect -- young professionals. It's difficult to differentiate them from the hotel guests until you use the exercise facilities on the second and third floors. There are nice indoor rooms with basketball, yoga, stationary equipment, kettle balls, treadmills, stair masters, etc. There is also an outdoor rubberized track that goes around the building on the third floor. The indoor pool is small, but nice.LOBBY: As you enter the lobby on the first floor, there is a subtle Vegas feel to the hotel with music piped in and blue lower floor lighting. The lobby area has a small art collection, toward the rear. There is ample seating with a very large in-wall linear fireplace. The lobby always people relaxing by the fire. The restaurant is located off the lobby on a split level.VALET: The valet service was excellent even with my Dodge RAM 1500. The service was prompt.ROOMS: Our room was a king park view. I had booked a room facing the park. I requested a high floor away from the ice machine, which is what I received. The room did in fact face the park, but there really isn't much to see. It is on the opposite side as the fire station, so we never heard sirens or street noise. We do travel with a large fan to create white noise though. The room itself was fairly small, but it was large enough for my wife and me. The bathroom is average size, but the shower and commode share one sliding door, so only the shower or toilet has a door. There is a door on the outside of the bathroom as well. We asked for a refrigerator for our room, which they sent a small dorm sized one that worked well for us.CVS: Just outside the hotel on the same side of the street is a CVS pharmacy. We made multiple stops for various things from soda to shoe inserts. They do have a limited grocery with some cold items, including sandwiches, fruit, alcohol, and other items.FINAL: In summary, this is a nice hotel that is very close to Michigan Avenue and Millenium Park. It was clean with a very friendly staff. I had no complaints during my 3 day 2 night stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7272727272727271, "helpful_class": 0, "review_text": "Great hotel. First time staying up in the Gold Coast area, this hotel was convenient to Second City, Chicago history museum, Lincoln park and zoo, etc. The hotel was stylish, the room was very clean and was a good size. Would definitely stay there again. (Oh also, the truffled scrambled eggs at the hotel restaurant made for a great dinner one night!)" }, { "user_review_posted": 15, "user_total_helpful_votes": 4, "expertise": 0.001184302475265, "user_cities_visited": 10, "review_days": 0.248630887185104, "helpful_class": 0, "review_text": "Harbor Court has a great location, friendly staff, thoughtful touches like coffee, wine and nice amenities. They are pet friendly, offer bikes to tour the city and are within walking distance of the Ferry Building and most public transportation. A good deal." }, { "user_review_posted": 23, "user_total_helpful_votes": 5, "expertise": 0.0009450752941960001, "user_cities_visited": 11, "review_days": 0.38499452354874003, "helpful_class": 0, "review_text": "I don not think this hotel you need to stay in only the location the stuff poorIt is the first place i visited and find that the responsibility all with the bellmanNo one smileI reserved for honeymoon room I got I single room with bad view when I asked why the told me you are smoking in room so we changed itI asked for early chick in because of the flight time they refused and asked for 1000 bahtEven when I was leaving asked for a taxi they bring someone did not know the airport place and the car was bad" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6106243154435921, "helpful_class": 1, "review_text": "My husband and I stayed here for a long weekend away without our children. The service was excellent, rooms were very comfortable\u2014 really large and fully equipped and the hotels location is unparalleled. We had the perfect weekend getaway and the hotel made our stay truly memorable. It was romantic, yet so close to everything in South Beach that we had the most fun time. We will definitely be going back!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.45180722891566205, "helpful_class": 0, "review_text": "Great stay. Clean rooms, friendly staff. The restaurant Phlox Commons is one of the best places I ate during my entire trip. I highly recommend the burger! I will definitely be staying here again next time I'm in town." }, { "user_review_posted": 101, "user_total_helpful_votes": 85, "expertise": 0.003975472025852, "user_cities_visited": 51, "review_days": 0.36856516976998904, "helpful_class": 0, "review_text": "Hotel room is styled beautifully, the view from our room was an added delight. Excellent location, staff were friendly and helpful. Room was tidy and well kept, Wi-Fi had good connectivity, highly recommend this hotel!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.17524644030668102, "helpful_class": 0, "review_text": "The staff was fantastic. The hotel is a good size, and you have access to a grocery store, starbucks, and eateries. The value was great for the location as well. The DC construction, on the other hand is the pits!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "We had our family vacation the summer of 2018 at the Ritz Carlton Residences Waikiki and it was a very pleasant experience. The staff was so very nice, and helpful. They were very accommodating, and the suites were very nice, and modern. Highly recommended." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8209200438116101, "helpful_class": 0, "review_text": "Excellent hotel. Right on the strip. Does not have a casino but can be in one within short walks. The rooms are top notch. Bathroom super clean and new (ours had a tub). Staff great es every hilton property. Now classic buffet for lunch but can stroll to Aria or Cosmo. will definitely recommend and definitely will go back there." }, { "user_review_posted": 305, "user_total_helpful_votes": 260, "expertise": 0.004028268423404, "user_cities_visited": 208, "review_days": 0.759036144578313, "helpful_class": 0, "review_text": "Great locationWe booked this hotel as part of our trip down the West Coast with the travel agent.I can say the hotel is in a really good location, close to both Union Square (shops and the starting point of the sightseeing buses) and one of the tram lines ( the one that takes you to Lombard Street).The room was a good size. The view from outside from the Balcony was like a movie set, set in San Francisco.We had our breakfast included in our stay in the Daily Grill, it was nice and a good start to the day." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.666484118291347, "helpful_class": 0, "review_text": "the location is very nice, and the free transpotation service is such a nice system.room condition is also good.especailly all of the employees are very kind and nice.if someone ask me about this hotel. i highly recommand to them.thanks for making good memories about thailland!!" }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 4, "review_days": 0.27765607886089805, "helpful_class": 0, "review_text": "After a long flight was looking forward to arriving at Stay Hotel. The staff were so friendly and helpful upon arrival. There is a $10 resort fee which covered the beach equipment, wifi, and free grab and go breakfast and paper. I found this to be quite reasonable. The room didnt look as shown in the pictures on the website but was perfect for a place to stay. Was only a 2 minute walk to Waikiki Beach and all the shopping and restaurants which was fantastic as it was my first time in Hawaii. I would recommend Stay Hotel and look forward to my next stay there." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.692771084337349, "helpful_class": 0, "review_text": "Very clean, great location -- close enough to everything, room had fridge and microwave which were plusses, and the staff could not have been more friendly. I gave them a 4 rating because, while it was mostly all good, plus I really appreciated that they had one of the more affordable rates for summertime when other hotels of equal quality were over the top, I do have a couple of complaints: (1) They knew 4 of us were staying there, but didn't leave enough towels or toilet paper, and (2) the pillows weren't quite soft enough like in most hotels, plus one of the beds sort of bent in like the mattress was worn. I didn't let them know about #2, but did about #1, which they addressed immediately. Overall, I would probably stay there again. Very nice atmosphere too." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.648959474260679, "helpful_class": 0, "review_text": "The staff at Loews Hotel was so friendly and helpful. We were traveling with several young children and the staff was very attentive to anything we needed and went the extra mile to make we were well taken care of. Definitely would stay here again!" }, { "user_review_posted": 18, "user_total_helpful_votes": 5, "expertise": 0.001238245859232, "user_cities_visited": 24, "review_days": 0.474808324205914, "helpful_class": 0, "review_text": "I stayed at this hotel in May 2017 for 3 nights and was really pleased with my stay. The staff was kind, they let me check in early. I had a single bed room for 650THB pr night and it was great for the price. Nice bed, clean, clean bathroom and a TV with some English channels. The rooftop pool is nice as well.It is on the road just opposite of Khao San Road so no noise but still really close to everything.I would stay there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.501095290251916, "helpful_class": 0, "review_text": "All staffs are friendly and very professional. The location is excellent which is located near Kapahulu Ave because we rented a car and very easy to access to anywhere outside Waikiki. Only one night we got interrupted by club located down the hotel made very loud music even after midnight and couldn't sleep much that night. But just for one night. Otherwise excellent hotel\uff01Highly recommend to everyone\uff01" }, { "user_review_posted": 17, "user_total_helpful_votes": 18, "expertise": 0.005030148438057, "user_cities_visited": 21, "review_days": 0.50328587075575, "helpful_class": 2, "review_text": "My boyfriend and I stayed here in Bangkok for 3 nights during the end of our travels in Thailand. This is a stylish, clean, and conveniently located hotel in what our tour guide told us was \"Old City Bangkok.\" The hotel is about a 10 minute walk to Khao San Road and if you walk another 10 minutes from there you will hit the Grand Palace and many other temples! It is also about a 5 minute stroll from the river where you can see the river taxis. There are also many eateries nearby the hotel as well as street food vendors. The hotel is about a 30-40 minute drive from the airport, depending on traffic, and we ended up paying about 600 baht each way (1,200 baht roundtrip to and from the airport).This was a great hotel for about 50 USD per night and is in a great location! What we enjoyed most about the hotel was that we were able to walk to most of the places that we wanted to see without having to rely on taxis." }, { "user_review_posted": 42, "user_total_helpful_votes": 9, "expertise": 0.000929997950851, "user_cities_visited": 45, "review_days": 0.43756845564074404, "helpful_class": 1, "review_text": "This is a great location on the edge of the strip.Very close to most major attractions.These units are well appointed and have most things you would require.There is no casino on site which allows it to be quieter than most Las Vegas properties." }, { "user_review_posted": 20, "user_total_helpful_votes": 11, "expertise": 0.002559858766412, "user_cities_visited": 45, "review_days": 0.025191675794085003, "helpful_class": 0, "review_text": "We have just spent 2 nights in this Hotel. It is fine, comfortable but I was a little disappointed that it didn't have the WOW factor the rooms were OK but not as exciting as they show in their publicity. Just standard 4 star large Hotel rooms. However we had a great couple of days in San Francisco and the free Happy Hour was a bonus!" }, { "user_review_posted": 5, "user_total_helpful_votes": 8, "expertise": 0.007657508551252001, "user_cities_visited": 16, "review_days": 0.028477546549835003, "helpful_class": 2, "review_text": "This was our second visit to Hawaii, but our first to Honolulu to celebrate my birthday and we stayed for a total of 6 days (however our flight got delayed by 12 hours and the hotel gave us a hospitality room at no additional cost until we were ready to leave which also included all the amenities but was a bit smaller). I didn't know what to expect, but was pleasantly surprised from the moment our taxi pulled up into the driveway, and was devastated when we had to leave. The service at the Trump Waikiki was prompt, unique and delivered with importance by the excellent staff working here. When we checked in we were given a complimentary upgrade to our room, which included a bigger room altogether and a larger balcony. The room was the one that the hotel sells as their Studio Apartments for those who want to buy. The room was big, included a pull out couch, a bathtub and shower, a microwave, gas range, moderately sized safe, coffee maker with complimentary Kona coffee mini fridge with a freezer section and a wide variety of kitchen utensils (some of which I don't have in my own home) including plates, bowls, silver cutlery and glasses. Water bottles were complimentary as well throughout our stay. We were able to get a partial ocean view on the 20th floor in room 2016, which was outstanding. All of the staff, whether they were the maids, maintenance, concierge, waiter, etc. always greeted us no matter where they saw us on the hotel property and asked us how our day was. They were truly nice and were definitely concerned for our well being and comfort. The elevator had a scanning system in which you had to scan your card first before choosing a floor and you could only select the floor you were staying at to maintain privacy for the guests. The hotel was less than a quarter mile walk from the main area of Waikiki beach (it was literally across the street), and was also across the street from a Starbucks, small convenient store and an awesome gelato place. The shops surrounding the hotel are very upscale (Coach, Louis Vuitton, Prada, etc.) and there is also a mall nearby with many shops and restaurants as well as a two story food court. Also the bathtub in the room was huge!On the second day, my mom was suspicious that they had given us a queen bed instead of a king sized bed. I expected the hotel to say there was nothing they could do about it, and it was in fact a kind bed. I was the wrongest I have ever been and completely blown away when the bought a brand new California king bed exclusively for us (it still had the tag on it), and installed it in the room at no extra charge and without complaint the next day. Words fail to describe how amazed I was.The concierge desk gave us a beach bag for free every time we asked for one that included water bottles, towels, and fruit (the oranges were especially sweet).On my birthday we ate at their restaurant and lounge, Wai'olu, which was just as outstanding as the rest of the hotel. The drinks (I ordered nonalcoholic) were distinct to the hotel and were, needless to say, really good. The food was amazing, but the only issue I had was that the serving sizes were too small for the prices they charged , ranging anywhere from $14 for a plate of plantain chips (which were fortunately worth the price) to $32 for meat heavy dishes. Other than this, the service combined with the unique, tropical taste of the food lead to a wonderful experience. For my birthday and because we were a part of the Trump Attache service, they gave us a fruit plate and a few Hawaiian drinks and snacks.We had the hotel breakfast buffet at their In-Yo Cafe twice at our stay. The $33 fee was definitely worth it. There was a large variety of food, and a lot of it was Japanese. This did not bother me as they had and omelette station, cereal, french toast, waffles, and a bakery section out of which the chocolate croissant was my favorite along with the \"doughnut on a stick\". They also had a wide selection of danishes and muffins, as well as scrambled eggs, potatoes, bacon, and other items that you would expect to find at any continental buffet, the exception was that at the Trump the food was phenomenal. They also had many juices such as pineapple, guava, orange and tomato.At one point I wanted to take a bath and I couldn't find any bath products in the bathroom, which my mom thought was odd since they had such a wide variety of beauty/spa and personal hygiene products such as a facial bar, body bar, mouthwash, bathrobes, slippers, dental kit, etc. We went to the spa to maybe buy a bath product as we did not want to complain because of how amazing our stay had been so far. At the spa we discovered that housekeeping had forgotten to give us complimentary bath salts, which they were very apologetic about and sent up immediately. They smelled just as unique and upscale as the rest of the bath and beauty products (all of which were Trump branded and had an exclusive smell).I ordered room service twice from the trump, and both times it was just as amazing as the rest of the food there. Their fries were truly crispy, and the food was delivered promptly and was brought to our room covered with brand new sealed, personal glass bottles of ketchup. They were more than happy to give us a glass with ice to put our own drinks from the local ABC store (convenient store) in and when they forgot something they apologized, bringing back what we wanted in less than two minutes every time (it only happened twice).Overall, the service from all the employees was outstanding. Housekeeping always accommodated our desires as to when they should service our room. The valet service people held our doors when we got in a cab, and always asked how our dinner was when we went out to eat (even when I didn't remember myself that we had gone to dinner)All in all I strongly recommend the Trump Waikiki. There is so much more I can say about this hotel, but I don't want this review to be too long (I'm pretty sure it already is). The staff is helpful, and caring, and the food and rooms are amazing. Hawaii is a very exotic, exceptional, culturally focused and upscale place. You should match these qualities with a hotel that compliments and harmonizes with the beauty that is Hawaii. There is no hotel that does this job better than the Trump Waikiki. You will not regret staying here." }, { "user_review_posted": 15, "user_total_helpful_votes": 12, "expertise": 0.00377358490566, "user_cities_visited": 5, "review_days": 0.096933187294633, "helpful_class": 0, "review_text": "This hotel is absolutely perfect.The staff make you feel so welcome and really treat you as a guest in their home.Location is supreme and close to everything.Rooms get a 10/10 from me,happy with the whole experience.This hotel has an atmosphere that says \" come and be happy\"I felt like a magical moment in time was happening to me.This break from the real world is good for the soul!!!!!!Excellent for the whole family to reconnect or for couples to reunite!!!!" }, { "user_review_posted": 39, "user_total_helpful_votes": 9, "expertise": 0.0010100238501430001, "user_cities_visited": 39, "review_days": 0.680175246440306, "helpful_class": 0, "review_text": "Upon arrival at 7pm there was no one to greet us outside to take the car and transfer our luggage inside.Once we went inside to the front desk someone was sent out. The front desk help was ambivalent upon check in and failed to mention how to use the key card in the elevator. In General, I found the public areas of the hotel dirty looking like it needed a good vacuum which by the next night it was done. The rooms were nicely decorating but showing alot of wear and tear.I will say the service in the restaurant was outstanding and I wish the front desk had the same helpful, delightful attitude.In addition, the mattress was very soft and I asked if they could switch it or add a topper of some kind and they did.If the hotel was rated as a 4 star hotel I would expect all of the above. However I found it unacceptable at a 5 star hotel" }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 4, "review_days": 0.707557502738225, "helpful_class": 0, "review_text": "The Buffet was great, fresh Hawaiian poke, roasted pork, hot crab legs, and perfect prime rib.Show was worth the price alone, the dancers were great and very entertaining. Obviously the fire knives was my favorite part. The cast of the show was great and friendly after the show as they stayed and took pictures with the audience." }, { "user_review_posted": 9, "user_total_helpful_votes": 11, "expertise": 0.0058234334963890005, "user_cities_visited": 5, "review_days": 0.025739320920043003, "helpful_class": 0, "review_text": "Fantastic lodgings from a place I like to call my home away from home. My exact aesthetic and pure luxury. Not Italian linens though quite comfortable. Rose petal art made me feel comfortable. Love is in the air! Views were fine though we weren't there for the views. A sanctuary and incredibly soothing from the lodgings to the staff to the food. We always leave feeling rejuvenated and relaxed." }, { "user_review_posted": 61, "user_total_helpful_votes": 36, "expertise": 0.002754850834685, "user_cities_visited": 24, "review_days": 0.331325301204819, "helpful_class": 0, "review_text": "I was greeted at the entrance with a shell lei and my husband had a wooden bead one. The staff are very helpful and friendly. The hotel is right on the beachfront and a very beautiful hotel in a garden setting. I stayed in one of the Historic Rooms which was up a few steps on the first floor and in the original part of the hotel. The room was large with very high ceiling however it was dark inside so needed to put the light on. There are no tea or coffee making facilities in the room but there is fresh tea or coffee available in the lobby near the Mai Tai Bar from 6.30 to 8.30 each day. The room has a small balcony with a table and two chairs. The balcony overlooks the entrance to the hotel. The room is quiet and has a beautifully carved door. The Mai Tais are really good here and it is said they originated here. On arrival we received some of their famous banana bread and a copy of the recipe. The garden setting is very relaxing and the shops are a short walk from the hotel." }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 3, "review_days": 0.444140197152245, "helpful_class": 0, "review_text": "We stayed at Club Quarters for 3 nights as it was fairly cheap compared to other hotels in the area. We wanted to stay in the Embarcadero and the Ferry Building so the hotel was an easy 10 minute walk away and 30 minute stroll down to Fisherman's Wharf.Our Club Room was definitely on the smaller scale- the bed felt quite small even if it was a double. But very comfortable! An extra pillow would be nice. (They had a guest closet which should stock extra pillows but was out). The room had no view but also means no street noise.There was no safe in the room which is quite odd and no bar fridge, which is inconvenient when you want to store the great cheese from the Ferry Building!Did appreciate the complimentary water bottles and refills.Tom was very helpful and friendly during check in but aside from him and a lovely lady with long light brown hair, we didn't get so much as a glance when leaving or returning from the lobby. Some of the check in staff almost deliberately avoided saying hello to guests.However, housekeeping staff were great and very friendly.Overall, not many standouts aside from the price and won't be returning." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.801752464403066, "helpful_class": 0, "review_text": "They have good rooms. Good bathrooms. The pillows is comfortable, bed are soft and comfortable. It's just they don't have there own restaurants. There swimming pools are very nice. The room is pretty big, and they have nice room service." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.610076670317634, "helpful_class": 1, "review_text": "If you want a true San Francisco style boutique hotel experience, then Hotel Zetta is it. Amazing ambience and the staff is truly great. I have had the pleasure of checking in w/ Aleina a couple of times and there's no one better. I appreciate how welcoming and polite Aleina is every time I see her. Also, The Cavalier is one of the best bars in town." }, { "user_review_posted": 150, "user_total_helpful_votes": 60, "expertise": 0.001831623082864, "user_cities_visited": 116, "review_days": 0.35870755750273803, "helpful_class": 0, "review_text": "First of all, by Seattle standards this hotel is a relative bargain. Maybe the rate was so good because neither of the two adjacent stadiums (Safeco & Century Link) had any games scheduled. Everyone on the staff was extremely polite and helpful. The local shuttle and shuttle to the cruise ship terminal was an awesome perk. Our seventh floor room was modernly decorated and well appointed. We slept extremely well. The roof top pool and spa are small, but offer some great views of the harbor. We enjoyed the hotel's restaurant, Jimmy's on First and the Pyramid Brewery, which is located just across the street. We'll be back the next time we're in Seattle" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8296823658269441, "helpful_class": 0, "review_text": "Great location and value for the area. Very well maintained and helpful, friendly staff. Right across from Waikiki beach. Expedia rep on staff to assist with outings and recommendations. Great access to restaurants and easy to walk in the area. Shuttle stop right out front to take you to popular vacation sights." }, { "user_review_posted": 240, "user_total_helpful_votes": 170, "expertise": 0.0033285519879360003, "user_cities_visited": 112, "review_days": 0.6221248630887181, "helpful_class": 0, "review_text": "We chose this property based primarily on price and value. Everything in Waikiki seemed to be so expensive and this hotel came in as cheap and cheerful. We were not disappointed.The hotel has undergone a mini makeover and the rooms are clean and spacious. We stayed for 5 nights and staff ensured that we had a fridge and microwave for the duration of our stay. All staff were friendly and helpful and the hotel is in an incredibly central location.There is a rooftop pool, but we didn\u2019t use it and there is grab and go breakfast offered in the lobby every morning. Water and coffee is also provided in the lobby 24 hours and there is an organic restaurant next door that offers a discount if you are staying in the hotel." }, { "user_review_posted": 47, "user_total_helpful_votes": 15, "expertise": 0.001439098884639, "user_cities_visited": 26, "review_days": 0.5268346111719601, "helpful_class": 0, "review_text": "As A family with 1 kid and 1 baby I was looking to be outside the Main Street but still close to be able to walk.Found the Hilton garden inn and it was the best decision to have booked there. Just a block away to Waikiki beach and in front of the international market.We arrived very early around 6am and when you have a 6 months old baby the only thing you want is to be in your room, they were happy for us to check in as our room was ready.We had a 1 bedroom suite, it was very spacious. The bathroom was huge, the bedroom was good and the living room too. A plus they had a fridge and a microwave, definitely need that when you have kids.Everything was clean as it is a new hotel you also get free coffee at the lobby every morning and also free refreshing water in the afternoon.The pool is great, there is a bar and free refreshing water as well.I have always like the Hilton, this one was very good and affordable. Will definitely recommend and come back." }, { "user_review_posted": 485, "user_total_helpful_votes": 124, "expertise": 0.0011309152086590001, "user_cities_visited": 698, "review_days": 0.751369112814895, "helpful_class": 0, "review_text": "we were upgraded to K building with partial ocean view - thanksHowever from our experience this is nowhere near a category 6more like 3-4 stains on carpet carpet seam separation bathroom wallpaper starting to peel old style small bathroomlocation a plus" }, { "user_review_posted": 514, "user_total_helpful_votes": 325, "expertise": 0.0029593966317060004, "user_cities_visited": 286, "review_days": 0.8422782037239861, "helpful_class": 0, "review_text": "The most solid plus point is that the prime location, right at the Terminal 21 Asoke with subway station and bts skytrain. Super convenient with adjoining department store where cinema, shops, food center, restaurants, services, and supermarket.For hotel room, very comfortable with good mattress, fully equipped bathroom with shower and tub, together with bidet toilet. Living space with table, refrigerator, kitchenette, and washing machine. Wide window with Bangkok city view. Amenities provided in the room. Nice gym and beautiful swimming pools. More facilities in the hotel and also kids room. Many more services as you needed can be find here.Very good breakfast with more choices from local to western.Impressive stay." }, { "user_review_posted": 44, "user_total_helpful_votes": 39, "expertise": 0.004192872117400001, "user_cities_visited": 29, "review_days": 0.36035049288061305, "helpful_class": 1, "review_text": "We stayed at a few hotels during our road trip but this was by far the best. It's in a quieter location but walking distance to the estuary and south beach area. We arrived early in the morning after an overnight flight from Vegas and the owner was very accommodating by letting us have the room early and providing us with a complimentary free breakfast while we waited.The room was great. Everything you needed and spacious. Huge comfy bed.Breakfast was fab! Lovely pastries, cereal, yoghurt, juice etc. Coffee free of charge is available all day.We loved this hotel and will choose here if we return to Miami.Thanks for a fab stay." }, { "user_review_posted": 66, "user_total_helpful_votes": 27, "expertise": 0.0018757585788370002, "user_cities_visited": 54, "review_days": 0.323110624315443, "helpful_class": 0, "review_text": "Great 2 bedroom 2 bath villa with living room, dining area, great kitchen with stainless steel appliances and granite counter tops. Large walk in closet in one room and small one in the other. Laundry in the unit so we came home with clean clothes ready to put away. 5 pools, a restaurant, and market made for a comfortable stay." }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 108, "review_days": 0.30777656078860904, "helpful_class": 0, "review_text": "Hotel was perfectly situated for my purposes. It is very \"boutique\"... The decor, the ambiance, etc. As others have mentioned, the bar off the lobby is great - great vibe and very lively. Hotel is a little pricey for what you get." }, { "user_review_posted": 27, "user_total_helpful_votes": 6, "expertise": 0.0009685289393990001, "user_cities_visited": 109, "review_days": 0.496714129244249, "helpful_class": 0, "review_text": "Great Hotel with a beautiful view and winderful indoor and outdoor pools. Excellent food. Nice staff and the sign language (International Sign Language und American Sign Language). Many thanks for the valuable Support and the beautiful time in Dubai. Thanks to Aliya Gharade, Oma and all Team." }, { "user_review_posted": 21, "user_total_helpful_votes": 11, "expertise": 0.002432706504206, "user_cities_visited": 15, "review_days": 0.114457831325301, "helpful_class": 0, "review_text": "This hotel could not have been better located. We were within walking distance of Navy Pier, Miracle Mile, downtown Chicago and so much more. We had a great view of the water and of downtown. It was FANTASTIC. The staff was great. Our only complaint was how crowded the breakfast was. We tried to go at different times and it did not seem to matter. If you wanted to order from the hot line you still had to wait in line at least 30 minutes to just order. We did have a problem with our rooms not being cleaned 3 of the 6 nights we were there. I addressed it with the front desk manager. That did not help. So when we checked out they comped us a night. We would definitely go back." }, { "user_review_posted": 131, "user_total_helpful_votes": 41, "expertise": 0.0014091352053850002, "user_cities_visited": 67, "review_days": 0.8734939759036141, "helpful_class": 0, "review_text": "Good value luxury close to metro and access to city. Close to Nana Plaza so avoid if you want to miss that kind of thing and some rooms get very noisy as a result. Great pool and range of restaurants." }, { "user_review_posted": 465, "user_total_helpful_votes": 550, "expertise": 0.005632021488766001, "user_cities_visited": 202, "review_days": 0.334611171960569, "helpful_class": 1, "review_text": "We had a fifth floor city view room, number 502. It was medium-size, but the space was clean, designed well and still very comfortable and functional for two adults and luggage. Actually, in addition to a mini fridge and safe, there was quite a bit of storage.We are split on whether we liked the different lighting settings. They didn't work consistently, but it wasn't a big deal. It may be less useful and more gimmick.On the downside, the room overlooked the hostel next door, where on two of three mornings there was police activity. The rest of the afternoon and night there was noise and yelling, so in addition to the disruption, it gave the impression of being in an unsafe neighborhood. That said, I would like to see a swing bar or slide bolt lock added to guest room doors as an additional security measure; they are commonly found in most hotels.The included continental breakfast was average and tended toward the sweet side. It included two kinds of granola, fruit, pastries, pineapple juice, a freshly made fruit/vegetable juice blend, hard-boiled eggs (sometimes), coffee and tea. There was usually one person staffing the bar-turned-breakfast stand and that person was always good about keeping food stocked and the bar clean. Seating was limited and sometimes guests moved to the lobby couch for more space.One of the other things included in the resort fee is use of the DVD rental machine in the lobby. Available movies were limited, though they tended to be fairly new releases, which was nice. We used it twice becausr it was so easy and convenient.For every disappointment we experienced at Hotel Renew, something unexpected balanced it out.For instance, we never received the expected welcome drink and fresh towel, but shortly after we got to our room, two small boxes of chocolates were delivered from management, along with a sweet birthday note.Additionally, staff friendliness varied greatly depending on the person and (sometimes) the day. We're all entitled to good and bad days, but again, everything seemed to balance out.Had service been consistent, it would be easy to rate Hotel Renew higher. Unfortunately, it's only somewhere between \"average\" and \"above average.\"" }, { "user_review_posted": 16, "user_total_helpful_votes": 12, "expertise": 0.0035308396778100004, "user_cities_visited": 7, "review_days": 0.40854326396495005, "helpful_class": 0, "review_text": "We arrived on a very early landing flight from Australia for check in hours before the advertised time. The reception staff member could not have been more accommodating arranging for a rush clean of a quiet room with a bath. We had breakfast while we waited and a text message alerted us to our room being ready by 9am. We so appreciated the hotel going the extra mile to do this for us. This was our third return to the Hilton Waikiki and it was again outstanding in all categories. The room was spotless, the staff friendly and helpful. The quiet surroundings made sleep easy and the stay restful. I will not hesitate to rebook next time we are in Honolulu." }, { "user_review_posted": 17, "user_total_helpful_votes": 14, "expertise": 0.0038878179540600003, "user_cities_visited": 15, "review_days": 0.257940854326396, "helpful_class": 0, "review_text": "We stayed here for 2 nights and were impressed. The room was spacious and well appointed - very comfortable. The roof-top pool is a nice touch of calm away from the noise of the city. Service of staff is great - very helpful with tourist tips. Breakfast had a great variety for every palette. Only downside was the evening restaurant meal -but that was personal taste. Free tuktuk ride in the local area - definitely recommended." }, { "user_review_posted": 29, "user_total_helpful_votes": 41, "expertise": 0.006753491840640001, "user_cities_visited": 30, "review_days": 0.6484118291347201, "helpful_class": 0, "review_text": "I like to point out the 'not so good' features in my reviews as all the good stuff is already here to see, however this hotel is superb and i can not find any faults. Our second visit, try it you will love it." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.049835706462212005, "helpful_class": 1, "review_text": "We stayed at Trump International Hotel & Tower Chicago for a few nights during spring break. The staff was very welcoming and it was so nice to stay in a high caliber hotel that is welcoming to kids. All of our interactions with the staff exceeded our expectations. The attention to details in the room and with the service is amazing. We loved the room and the view. The hotel was in a perfect location to go to museums and top attractions, along with shopping on Michigan Avenue, and in walking distance to many dining options. I would highly recommend this hotel - you will not be disappointed!" }, { "user_review_posted": 53, "user_total_helpful_votes": 43, "expertise": 0.0038285460893240004, "user_cities_visited": 27, "review_days": 0.9003285870755751, "helpful_class": 3, "review_text": "Our family stayed here for five nights in June and it was absolutely fantastic!! I booked two rooms with my Amex Platinum card and also notified the hotel that we would like adjoining rooms if possible for my parents and requested two queen beds for the second room and of course gave them my Marriott Convoy Platinum number as well.The check in process was welcoming and effortless. I was guided to the Mailani Tower and was told that we were upgraded to a suite and that the adjoining room for my parents was prepared with two queen beds! Also the rooms were ready no wait at all.The suite and the the adjoining room had full ocean views and what can we say but wow (see picture attached)!I have to say the location is incredible! Right on the prime beach front of Waikiki. We were concerned about the small pool for our kids but were told we also have access to the kids pool at the Sheraton right next door. Our three kids (6 year girl, 4 year old boy and 11 month girl) loved the kids pool at the Sheraton which also had a slide.You cannot beat the location at this hotel. You walk right out to the Royal Hawaiian Shopping Center and also very close to International Market Place. Great shopping and restaurants within a short walking distance to the hotel.The service and staff just top notch through out our stay! Everyone from the receptionist at check in, servers at Surf Lanai where we had buffet breakfast, the valet guys that promptly got our car, housekeeping, etc.We will definitely come back to the Royal Hawaiian! My daughter and son just love the Pink Hotel!! We have stayed at the Kahala, Trump and have been to the Halekulani, but we now have a new favorite for Oahu!!" }, { "user_review_posted": 20, "user_total_helpful_votes": 11, "expertise": 0.002559858766412, "user_cities_visited": 15, "review_days": 0.29518072289156605, "helpful_class": 0, "review_text": "What a great find! We arrived late in the evening, room key was already coded and waiting for us at the front desk. Walked into the cutest room on the 14th floor, threw open the sliding glass doors to see the most amazing sunset, live Hawaiian music and dancing on the beach! Breakfast downstairs is great - pancakes and coconut syrup are a great treat! Very clean room, nice staff, and the best location imaginable! When we go back, we will definitely stay at the Waikiki Circle Hotel again!" }, { "user_review_posted": 102, "user_total_helpful_votes": 48, "expertise": 0.002174322228063, "user_cities_visited": 77, "review_days": 0.043811610076670005, "helpful_class": 1, "review_text": "I've read the other reviews. Before addressing them, I'll begin with saying you should have ZERO hesitation in visiting here. Early check in was offered and fulfilled. The rooms were beautiful, clean, quiet and unimposing. The staff were some of the nicer people I've encountered in the service industry. It's apparent they can anticipate problems and respond to them before they ever become one. This is the mark of good business. Not only for hotels, but for any businesses hoping to succeed. I marvel at the number of complaints regarding the free shuttle service there. Not only because it's free, but because it was remarkably reliable. Though prior reviews may indicate otherwise, it's apparent to me, a few of the reviewers didn't bother to ask the staff how the system works. If they did, they didn't follow instructions. The drivers of our shuttles offered several times to even take us to unspecified drops along the routes if there was anywhere we'd like to request. There is no question in my mind that without this shuttle system, we'd have experienced only half of what we wanted to in the time we had. A number of reviewers have complained of uncomfortable beds. This too has likely changed over recent years, as the bed I was in was hard to leave...and I'm not easy to please. The hot tub and pool on the roof must be seen to be believed. As far as I'm concerned, the only two legitimate complaints regarding this property are now down to one. The train tracks have been re-routed and I didn't hear one train horn all night. That's right, you light sleepers! Eat your hearts out, because the problem is gone. But don't eat your hearts out at the restaurant here (Jimmy's on First). Because that folks, is the only of the complaints in the below reviews that still hasn't improved. Out of respect, I reviewed it separately. Where I stay and where I eat don't co-exist. If you've not been to this hotel, go with enthusiasm. If you've been and had a bad time? I'd suggest it was 2012 or before. A lot changes in that time. Be assured so." }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 8, "review_days": 0.17086527929901402, "helpful_class": 0, "review_text": "This hotel is located very near the major shopping malls in Bangkok. The rooms are renovated and new. It feels quite clean and no smell of smoking like other hotels. Service is generally moderate given that requests are fulfilled on timely basis." }, { "user_review_posted": 43, "user_total_helpful_votes": 29, "expertise": 0.0031638992171080004, "user_cities_visited": 23, "review_days": 0.262869660460021, "helpful_class": 0, "review_text": "So far this is my favorite place to stay in Vegas. The suites were nicer than I had expected - they were big and very bright. The kitchen had everything we needed for cooking. the bathroom was nice and big so it made it easy for a couple of us to get ready at once.They are in a great location - easy to access the strip and lots of restaurants. I love that there is no casino in the hotel so its not smokey and gross when you walk out.The roof top pool was really cool. It was a little small so I imagine in a busy time of year it could get full really fast. Loved that the pool and hot tub were open until midnight.The staff were really friendly and helpful. And we got to check in early and check out late which was really appreciated." }, { "user_review_posted": 8, "user_total_helpful_votes": 10, "expertise": 0.005958291956305001, "user_cities_visited": 10, "review_days": 0.388828039430449, "helpful_class": 2, "review_text": "I stayed 3 nights for a business trip. Location was great, hotel staff was super helpful and friendly (more than I would expect- including an early check in on the house!). The room was very big, comfortable and had everything I needed. I would come back again next time!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 190, "review_days": 0.608433734939759, "helpful_class": 0, "review_text": "Nice hotel in convenient location. Close to BTS stop Thong Lo. Big malls and sights easy to reach. Nice rooms, great breakfast buffet and very friendly and helpful staff. We thoroughly enjoyed our stay." }, { "user_review_posted": 15, "user_total_helpful_votes": 27, "expertise": 0.008628489462650001, "user_cities_visited": 22, "review_days": 0.802847754654983, "helpful_class": 0, "review_text": "This hotel is absolutely gorgeous with a beautiful lobby, restaurant, and bar with spacious and clean rooms. The pool and hot tub are very nice for the city and on the weekends you can get lucky and park on the street instead of paying the $55 a night parking. We will definitely be back." }, { "user_review_posted": 590, "user_total_helpful_votes": 170, "expertise": 0.0012885320646240002, "user_cities_visited": 358, "review_days": 0.265060240963855, "helpful_class": 0, "review_text": "I was presenting at a conference at Navy Pier and most of us stayed here. The rooms are very nice, and the location, across the street from WholeFoods, and near many restaurants, is great. The room is the new style for Embassy Suites, which is very modern, and comfortable.My only minor complaint is that the use of a rain-type shower head is not good for a standard shower, like this. The spray is so wide that water gets past the shower curtain and water gets on the floor. You need a shower head with a tighter spray pattern to not only keep the water in the shower, but to increase the pressure." }, { "user_review_posted": 124, "user_total_helpful_votes": 60, "expertise": 0.002238808626353, "user_cities_visited": 47, "review_days": 0.24096385542168602, "helpful_class": 1, "review_text": "The rooms all have views out to Seattle as far as I can tell. The bathroom was very nice. The bedding is great. The location is really great for downtown seattle. You can walk to a Whole Foods and some good restaurants. Which is great because the food at the hotel is so so. The conference food was pretty mediocre. Breakfast was down right awful. At least the coffee is good. The internet was fast and reliable. The fitness center was great. Lots of machines in good condition." }, { "user_review_posted": 3, "user_total_helpful_votes": 6, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.570098576122672, "helpful_class": 1, "review_text": "2 huge room connecting into family room with 4 king size bed.Suitable for 5-8 friends staying together. Location is also quite convenient to places like Platinum Mall & other neaby night market such as Neon Night Market" }, { "user_review_posted": 11, "user_total_helpful_votes": 16, "expertise": 0.00695134061569, "user_cities_visited": 5, "review_days": 0.051478641840087005, "helpful_class": 1, "review_text": "This hotel opened a mere 30 days prior to my arrival. I was greeted and treated like a rock star.Hotel is beautiful, the staff is VERY, VERY good. They were helpful, attentive, and very accommodating. When I requested a Mountain Dew at dinner, the server (Yezzsa) offered to go find one for me since they did not service MD. Above and beyond GREAT service then entire 3 day stay.Definitely a 10++++++++" }, { "user_review_posted": 41, "user_total_helpful_votes": 19, "expertise": 0.002139495079161, "user_cities_visited": 23, "review_days": 0.21905805038335102, "helpful_class": 1, "review_text": "Had to do the two (it was really 3:15) hour time share tour thing. So it wasn't really free. And with a 4:00 PM check in and a 9:00 AM check out u really don't get 3 days and two nights. It's really just 41 hours. Not even two days but you do get two nights. If you're paying the $115 a night on a reservation..... I'd go somewhere else.The wifi speed was good and there was no problem getting on both laptops and both iPhones. They do try to get you to BUY the higher speed internet at $7.95 PER DEVICE PER DAY! But, IMO, it wasn't necessary.The living room and bedroom were tiny. Much smaller than I expected. Barely enough room to walk beside the left side of the bed and no table on that side and no chair in the bedroom either. There is no stand for you're luggage so you need to put it up in the bed each time to get in n out of it. Not enough of a visit to put things in the dresser or hang them in the closet.Since it is s time share there is NO MAID SERVICE at all. You can get more clean towels if you want but they have a notice in the closet that says $40 will be charged to you're credit card for every missing towel.Another thing there is no heat in the bathroom. So the nice cool ac in the rest of the suite makes it cold when you get out of the shower. There is a socket for a heat lamp in the ceiling but they have put a fluorescent light in it to save money! NO SO NICE!! The tub was really slippery and I almost fell while taking a shower but caught myself in the curtain to avoid it. They need those slip strips in the bottom. I do not need to fall while taking a shower.Each room has a closet in the kitchen for a washer dryer but ours didn't have one. I'm sure they cloud have moved us if we wanted but we weren't there long enough to use it anyway.The airport is real close but we were on the north side of the hotel do we didn't hear any of the planes. As far as the view... There isn't one. Just dirt lots surround the buildings and the strip is over a mile away and who sits on the bed looking out the window anyway.The carpet could have used a real good vacuuming rather than just a brush over in the walking path but it wasn't too bad. My white socks didn't get dirty walking around in the room.The pool is on the fourth floor and looked great but we didn't have enough time to use it or the hot tub. The bar Amalia's in the pool area, was never open. It's not even stocked so I'm not sure when or if it's ever open. Maybe during the busier summer months.The ABC store is right outside the lobby and has anything you could want from alcohol to milk and cookies to frozen mac n cheese. There is also a pizzeria and a bagel company but both were closed all three times I went to get something. Not sure what their hours are.I did ask for a dolly to use to bring our suitcases and stuff to our room but they only have the bell guy. (Who of course wants a tip!) We could have just done it ourselves if they had a dolly for us to use.Overall it was an ok visit because the price was right. But like I said, if I were paying for it, I'd stay somewhere else." }, { "user_review_posted": 30, "user_total_helpful_votes": 6, "expertise": 0.000860642171466, "user_cities_visited": 8, "review_days": 0.9660460021905801, "helpful_class": 0, "review_text": "The staff at the Chicago South Loop hotel were SO accommodating! A special thank you to Miss Jackie who went above and beyond and checked us in EARLY, and even said she'd be cheering for those of us who were running the marathon! Every staff member was SO hospitable. The hotel cafe was such a little unexpected gem! The young man working the morning before the race was so patient with me as they were running a marathon special, and I didnt realize all the food/options they were giving me for only $7!!! My musician husband LOVED the band that performed Sunday night after the marathon. The rooms were spotless, the tub was PERFECT for a post marathon bath, housekeeping was more than happy to give us ample towels, AND the best part was FREE parking. The shuttle was so convenient to get to the start line of the marathon. My husband only walked a few blocks to cheer for me at mile 22 on the marathon course, and then in the opposite direction to reach mile 24.5 to help me from hitting the dreaded \"wall.\" Getting around the city was so easy from the hotel, as the bus stop is literally across the street. Perfect place to stay if you want to be close to the start/finish, but not pay the exorbinant prices of the hotels right across from Millineal/ Grant Park." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.26670317634173, "helpful_class": 1, "review_text": "Located right next door to the Nederlander Theater, this hotel is reminiscent of 50's Broadway with classic signage and beautiful decor! The hospitality of the hotel staff was hands down the kindest and most helpful I have ever experienced! I will definitely go back. Great cable tv!!! And I really loved the bathrooms!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 64, "review_days": 0.313253012048192, "helpful_class": 0, "review_text": "This hotel really deserves the five star rating. We stayed for a week in a 1 bedroom suite and had a very pleasant experience. We enjoyed all the swimming pools (there were 4 of them) and the in-room amenities. We also appreciate the high quality of customer service that every staff extended to us. The room where we stayed was very well cleaned and maintained and had plenty of space for 3 persons.One of the best amenity is having a washing machine in the room. This allowed us to wash and dry our clothes at the end of the day conveniently. Our room also came with it's own kitchen area as well as a dining table. The overall feeling was really like a home away from home experience." }, { "user_review_posted": 31, "user_total_helpful_votes": 4, "expertise": 0.000516100557744, "user_cities_visited": 12, "review_days": 0.291894852135816, "helpful_class": 0, "review_text": "This is really a great location but be aware it is partial ownership units which are rented out. Rooms are large and very well appointed but this is not your normal high end hotel. Service staff are excellent and will assist you in every way. Very close to Fishermans Wharf and all the fine restaurants that it has to offer. There is a limo which will take you and pick you up if you want to venture from the area. Room service is available from local restaurants and the units have full well appointed kitchens.Great for high end family vacation or multiple couples. If you want a full service hotel with bar and restaurant in the hotel this is not it. Pricy." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5854326396495071, "helpful_class": 0, "review_text": "We loved the d\u00e9cor of our room and the whole hotel. The old wooden beams throughout were a great touch. The photos and old tools in the lobby were very neat to look at. The drinks at the bar were tasty and we were given 2 free coupons for them so that was a perk! We loved that they had URBE's available for us to rent for free even though we didn't get the chance to use them. Our room was a little warm at night and you could hear people's conversations through the hallway but aside from that we have no real complaints!" }, { "user_review_posted": 16, "user_total_helpful_votes": 2, "expertise": 0.0004965243296920001, "user_cities_visited": 5, "review_days": 0.319277108433734, "helpful_class": 0, "review_text": "As our flights arrived at 7am it was a pity we couldn't leave our luggage at the colony but at the office that was about 10 mins away. We are grateful they allowed us to leave our luggage there however it was a hassle having to be back at the office by 5pm. It has the essentials, very small kitchen area but provides what you need. Pool & hot tub, very nice, clean and inviting area, the laundromat, it would be nice if there was a change machine provided too rather than asking the shop to change notes. Also as nice as front desk were it was a little confusing to them and us, check out days and also they only activated keys for one day, however kept saying we were there till 29th when in fact we checked out on the 28th. Not if confusion there and time consuming having to activate keys. All in all views were breath taking, room was adequate for our stay and nice and close to everything." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 6, "review_days": 0.45947426067908, "helpful_class": 0, "review_text": "This hotel is in a great location and our room had a really nice view of Waikiki Beach. All of the staff were really friendly and helpful. The only down side was that the soundproofing of the room was not good enough to shut out external noises and being in a city there were quite a lot of loud noises throughout the night." }, { "user_review_posted": 61, "user_total_helpful_votes": 25, "expertise": 0.001879376242441, "user_cities_visited": 32, "review_days": 0.167579408543263, "helpful_class": 1, "review_text": "This is a typical older San Francisco hotel, which has recently done a concept room in anticipation of an overhaul. The staff are friendly and were very helpful during my stay. The bedroom and bathroom have been completely redone with a funky design which is great. The windows seal very well, so the room was very quiet except for the air-con which was quite noisy. The view over the bridge was very nice at night. Lighting in the room was a little dark, with no significant overhead lighting. The dark carpet and the dark wood of the bed-base which sticks out from the mattress, meant I kicked the wooden base one evening and tore open my shin. The bathroom is small, but very functional, towels were plush and the toiletries were top shelf. The internet was free, fast and easy to connect. I completely missed the first night that there was a mini-bar hidden in one of the bedside tables. Overall a great experience." }, { "user_review_posted": 19, "user_total_helpful_votes": 5, "expertise": 0.001167267722434, "user_cities_visited": 14, "review_days": 0.282584884994523, "helpful_class": 1, "review_text": "The location of this hotel was fantastic! A few blocks from Union Sq, China Town and the Financial District and a short cab ride from most other areas! However that is were the praise unfortunately ends for this hotel. The hotel wasn't clean, the rooms had a terrible musky smell and the surfaces were covered in dust. The bathroom in my room was 1.2m x 0.5m (length x width) - NO JOKE! It was tiny the shower was the smallest shower I've ever seen and you were pretty much sat on the toilet as soon as you got out of the shower. The sink basin was in the actual room. Other than the smell, lack of cleanliness and small bathroom the hotel also lacked facilities. They had a restaurant but it was closed for 2 out of the 3 days during our stay! 100% wouldn't stay again nor would I recommend the hotel to other. Nothing like the picture on the website!" }, { "user_review_posted": 51, "user_total_helpful_votes": 57, "expertise": 0.005315731059057, "user_cities_visited": 49, "review_days": 0.59090909090909, "helpful_class": 0, "review_text": "Had another great stay on Fremont St at the 4 Queens! My fave casinos downtown are the 4Q's, the D, the Fremont, Binions and the Golden Nugget all steps from each other. Had a room on the 15th floor looking east, everything was clean....great shower! TV had a finicky button but its just for background noise while showering. NO RESORT FEE!!!! keep it up folks! Parking FREE to guests! ...don't find that on the strip! Only problem with downtown is the freaks with hardly any clothes looking for handouts for a picture. Too bad they couldn't police this a little...I just look away" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 5, "review_days": 0.20208105147864103, "helpful_class": 1, "review_text": "If you are looking for a hotel in San Francisco, you need look no further. My wife and I stayed there this fall for 5 days ( 4 nights). We got to San Francisco once or twice per year to visit our daughter who lives there. The Orchard is where we will stay from now on (until she gets a bigger place).The Orchard is very conveniently located in a residential neighborhood with independent stores, restaurants and bars, but only 5 minutes to walk to Union Square, 10 minutes to the financial district, and hefty 20- 30 minutes to the waterfront (by Ghiardelli's). The neighborhood and rooms are quiet.The rooms are very clean and comfortable, nice size and furnishings with very decent sized bathrooms.Staff is knowledgeable, helpful and friendly.Price of room was reasonable with a special that included valet parking." }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 10, "review_days": 0.7798466593647311, "helpful_class": 1, "review_text": "My family stayed here over the Thanksgiving holiday while seeing relatives. The rooms are a nice size and comfortable, though they could use in-room coffee makers. The amenities of the hotel are nice including the pools (though the main one was closed while we were there), restaurants and lounges, (though there could be more shopping options - there are only a few and they mostly sell branded merchandise). The family amenities are terrific, including Kids' Quest, Red Rock Lanes, and the movie theater, but here's the thing - you have to walk your kids through the casino to get to/from any of them. The problem is that the casino REEKS of cigarette smoke. It's incredibly unhealthy. I understand it's a casino and that should be expected, but having sole access to the kid's amenities be through the casino is a problem. Though we liked the hotel, we cannot subject ourselves and our kids to that again so we will most likely not come back for that reason. It's too bad. It really is a nice place otherwise." }, { "user_review_posted": 17, "user_total_helpful_votes": 10, "expertise": 0.002745487470062, "user_cities_visited": 276, "review_days": 0.46330777656078803, "helpful_class": 0, "review_text": "I agree with another reviewer who said it\u2019s in an odd location and I was disappointed there weren\u2019t better dining options nearby. However, the close proximity to the NoMa-Gallaudet Metro Station makes it easy to get around. My only complaint is that I would have liked better lighting in the bathroom when I was applying my makeup. That's a common problem, though, and it's not unique to this property. As others have noted, the staff is friendly and attentive and that makes a big difference. I wouldn\u2019t typically say this, but I truly felt welcome during my stay, which is nice after a long day of meetings." }, { "user_review_posted": 46, "user_total_helpful_votes": 12, "expertise": 0.001156158101022, "user_cities_visited": 24, "review_days": 0.5553121577217961, "helpful_class": 0, "review_text": "We have stayed at this property 2 time previous and our stays were uneventful, so we decided to celebrate our 37th anniversary at this property.Obviously, something in Management has changed! Let's just say - there was no Anniversary Celebration!!We had reserved a room with an paid guarantee upgrade to a \"Suite\" (the \"Suites\" are 1 room - larger than a standard room, with some upgraded amenities). They charged me upfront for the guarantee and everything was fine until we arrived to check in. We were early, so we knew the room would not be ready, we bell checked the luggage and off we went to enjoy downtown. When we returned at 3:00pm, they said the room was still not ready, so back out we went.The fun began when we returned at 5:30pm, The front desk supervisor J****(FIRE HER) informed us that our room would not be available that night, so they placed us in a room ( unrenovated from 1920, yes it really looked and felt (and smelled) like that - with a concert going till 2am right outside our window). The front desk supervisor J**** said \"just one night\" because our reserved room would be available the next night. The next day - a disastrous repeat of the first day and still no reserved room. They did move us to a \"Nicer Room\" but we had to make a scene to get it. Finally on the 3rd day we got our \"Guaranteed Room\", but only after a lot of complaining.Everyone of the front desk employees (except for 1 - I*****) were rude, uncaring and unconcerned with our problem. As we observed, the problems of other guests trying to check in around us were met in exactly the same manner.There are a lot of places to stay in downtown Vegas, I would move this property to last place on your list, unless you know the owner of the casino!I even had comps with this property, and we were still treated this way. Consider yourself warned, book your stay here, only if you absolutely have to!!" }, { "user_review_posted": 51, "user_total_helpful_votes": 41, "expertise": 0.0037926237470600004, "user_cities_visited": 35, "review_days": 0.577765607886089, "helpful_class": 1, "review_text": "We stayed two days in Honolulu as part of a round the world trip.Choosing a hotel on Waikiki Beach from afar isn't easy, but dwarfed by all Lego brick like hotels towering over a relatively overcrowded small beach, we found a quaint round hotel, \"The Aston Waikiki Circle Hotel,\" overlooking the beach.We booked a room with \"Ocean View,\" and well, there was a view of the beach and ocean, but the noisy construction of a neighbouring high rise building had certainly limited the view, meaning that it ought to be re-classified as a room with a partial ocean view. A suggestion that wasn't well received.To be sure of having an unobstructed view, book an ocean front view room.Apart from that the room was actually quite nice with a pleasant colour scheme.At the entrance one finds \"Eggs 'n Things.\" Each morning with a long line of people outside waiting to be seated, but only a short walk away we found a \"Cheeseburgers in Paradise\" which can be recommended for breakfast.Looking at massive buildings surrounding \"The Waikiki Circle\" one wonders when it will be replaced by a new Lego brick hotel." }, { "user_review_posted": 12, "user_total_helpful_votes": 21, "expertise": 0.008385744234800001, "user_cities_visited": 11, "review_days": 0.261226725082146, "helpful_class": 0, "review_text": "We are fans of Centre Point Silom. We have stayed there five times in the last 12 months. ( I am also a great fan of the Oriental).In February 2016, we invited four friends to come and stay at Centre Point Silom and the hotel did not let us down. We promised our friends they would love the room size, views, the large fridge, washer/ dryer, ironing board and iron, cooktop, microwave, pool, gym and fabulous restaurant. And so they did for eight nights.I don't know of another hotel in Bangkok that is better positioned so close to a BTS (Saphan Thaksin) station and river ferry wharf, with the convenience of a department store and supermarket within the building.If you enjoy Bangkok street food then take this tip. Walk around the hotel up the side streets or lanes and around the back, go across the road and up the soi opposite to discover some of the best food delights. Pad Thai will cost about 75 baht and papaya salad about 55 baht.Last but not least, thank you to Alex and Teddy in reception, Casey in security, Dom restaurant, John and Jack restaurant and Mac with concierge services. All the staff are professional and make every stay \u201calways a good time.\"" }, { "user_review_posted": 55, "user_total_helpful_votes": 11, "expertise": 0.000860642171466, "user_cities_visited": 25, "review_days": 0.237677984665936, "helpful_class": 0, "review_text": "I travel all around the world and stay at some great hotels. The Willard has always been one of my favourite hotels. The location, staff, great rooms, great room service, etc. I was trapped there for the latest blizzard and they arranged wine tastings, and cooking demonstrations, and other things to keep people from going stir crazy. Nice job." }, { "user_review_posted": 60, "user_total_helpful_votes": 12, "expertise": 0.000860642171466, "user_cities_visited": 177, "review_days": 0.648959474260679, "helpful_class": 0, "review_text": "While we were in Honolulu for 5 days we stayed at the Equus Hotel, close to the Waikiki beach area. There are many places to eat in the area and the mall is within walking distance as well as the beaches including Waikiki. The bus stop is less than 2 blocks away. This Hotel is in a great location and there are many things to see and do in the area. Staff was very helpful and the rooms were very comfortable. Would stay here again on return to Honolulu." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 11, "review_days": 0.122124863088718, "helpful_class": 1, "review_text": "Went for a visit to Sanfrancisco with my family and stayed at JW Marriott at Union square . The location of the hotel was excellent , it was centrally located yet away from noise . Staff was very friendly esp the concierge lady was very helpful ." }, { "user_review_posted": 26, "user_total_helpful_votes": 2, "expertise": 0.000263115456759, "user_cities_visited": 4, "review_days": 0.502190580503833, "helpful_class": 0, "review_text": "My room is large and located on 20 floor with perfect city view. The room is perfect and modern with electric curtain. The breakfast is fine but the dinning is not large enough for guests, may be bad luck of mind as there are too crowd." }, { "user_review_posted": 50, "user_total_helpful_votes": 31, "expertise": 0.0028997020854020002, "user_cities_visited": 55, "review_days": 0.366922234392113, "helpful_class": 0, "review_text": "We enjoyed visiting Palms, although we were unaware that they are merging with Palace Casinos, Nov. 1. They had lots of slots we like to play, but did not do well there. They have a great buffet, however, with a great selection. We would go back and try again, but they need to loosen the slots!" }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 2, "review_days": 0.193866374589266, "helpful_class": 1, "review_text": "Well the last time I wrote about the California Hotel and Casino I complained that the gaming area need new carpet and the hotel room didn't have Fox News. Well I am proud to say when I stayed there in December 2015 the Casino Gaming area was getting new red carpet and the hotel room has Fox news.If you don't want to pay a Resort Fee on the Strip and don't mine a small pool area the California is the place to stay. Keep in mind this is not a glamorous Hotel and Casino as the strip but then again you are not paying a Resort Fee each night of $30 or more as you do on the strip.Basically if you never been to Las Vegas and its summer time maybe the Strip is the place where you should stay with bigger and nicer pools. However, if you been to Las Vegas like myself and like to party there no where better then the Fremont Street experience.The rooms are like staying at a Holiday Inn Express with no coffee maker. They do have all the major cable stations now that they added Fox News. During this stay I was Comp three night free and had to pay for the other two nights. Each of the twon nights cost $25 plus $3 in tax. Keep in mind I was not charged the Resort Fee that the Strip charges per night. Also, CZR and MGM properties charge you $10 and $15 if you make your reservations over the phone.Although the rooms are nice for sleeping my room needed new carpeting. If you plan to go to Las Vegas over the winter you are better off going to the California in order to avoid the Resort Fees. What I did see at California is that you had a lot of individuals winning at the slots but when I went to the Strip the machines are tight.I will continue to stay at the California, Main Station and Fremont Casino all owned by Boyd Properties and none of them charging the resort fees all three are located Downtown Las Vegas. The other casino located Downtown that charges no Resort Fee is 4 Queens.If you plan just to gamble and party and are on a fix budget then please stay at the California Hotel and Casino.Lastly, keep in mind the food price downtown are more reasonable and just as good as the strip but at a lower cost. For gambling the table games are cheaper and the odds are better Downtown. I will never stay on the Strip as long as Boyd properties don't charge a Resort Fees.Resort Fees that the Strip charges per night is meant for people who either don't realize it or are paid by people who don't care about the value of a dollar. For example if you get a hotel room on the strip for $30 or $40 a night don't forget to include the $30 per night Resort Fee and the taxes for the room. Now your great deal is worth about $65 or $75 per night. Not such a great deal rather Boyd properties Downtown Las Vegas is lot cheaper." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.859255202628696, "helpful_class": 0, "review_text": "My time at the Moana Surfrider was awesome .... From the valet to Heivalani at the front desk, the room was a beautiful ocean view.. Leilani and Stacie at BeachClub was very helpful and full of \u201cAloha\u201d.. Nightly entertainment was a plus" }, { "user_review_posted": 26, "user_total_helpful_votes": 19, "expertise": 0.0034374761286370004, "user_cities_visited": 13, "review_days": 0.597480832420591, "helpful_class": 0, "review_text": "This is a nice hotel in a great location. Easy walking distance to the Mall, museums and many restaurants. The restaurant in the hotel is very nice, especially for breakfast. The room we had needed some attention. There was pealing paint on the ceiling. That's just not acceptable in this price range. Also, there was very little room for hanging clothes. I realize that mattresses are a very personal choice but this mattress was awful. I woke up stiff and sore all three mornings. Again, it's not good enough in this price range." }, { "user_review_posted": 26, "user_total_helpful_votes": 7, "expertise": 0.001196750948488, "user_cities_visited": 104, "review_days": 0.554764512595837, "helpful_class": 0, "review_text": "Clean and welcoming staff. Located in an area that I love, Khao San road is just minutes walk away. In any case, it is easy to move around in Bangkok and explore the other areas, taxi, tuktuk, metro, all is there. The hotel is cute, nicely decorated and has a nice roof top relaxing pool to chill after a long day walk and sweat.The rooms are really comfortable (not sure which room category we had, we were on the 2nd floor). I would say it is perfect for couples. Because I was there with my father and the bathroom is separated from the room by a window where you can pull a curtain, but still can see through somehow. I'd definitely love to go back there with my boyfriend instead. GOOD QUALITY/PRICE DEAL !I tried a thai massage at their spa...just amazing !!" }, { "user_review_posted": 41, "user_total_helpful_votes": 15, "expertise": 0.001665845854089, "user_cities_visited": 23, "review_days": 0.46933187294633005, "helpful_class": 0, "review_text": "With friendly , knowledgeable staff and a central location this is a good choice for Waikiki. Rooms are newly renovated, WiFi is free. There is a pool, a bar, a coffee shop, and a good Italian restaurant on site. Two blocks or less to the beach." }, { "user_review_posted": 32, "user_total_helpful_votes": 20, "expertise": 0.0029239766081870003, "user_cities_visited": 19, "review_days": 0.46276013143483, "helpful_class": 0, "review_text": "I stayed at this hotel about 12 years ago and the hotel hasn't changed much. The location of the hotel is fantastic for going to museums, eating and shopping. The hotel staff are extremely friendly and helpful. The beds were comfortable and clean. I just feel like they could use a little refresh on the rooms. No wifi? In a city with so many hotel options I probably wouldn't stay at the W again but Overall its a nice place to stay in the city." }, { "user_review_posted": 38, "user_total_helpful_votes": 18, "expertise": 0.0021893528923260003, "user_cities_visited": 17, "review_days": 0.664841182913472, "helpful_class": 1, "review_text": "Hotel is well located in silom, but in need of tlc. Quality good 3 star. The worst experience though is kay at guest services. He is rude and not helpful at all and having travelled a bit, this is by far the worst experience I\u2019ve had with guest services. He does not even try to assist and for 2 nights in a row could not help us with simple requests and responds rudely. Certainly will not return here just because of this man as it makes the stay unpleasant and because my sister leaves early in the morning, the fact that they refuse to assist with a scale despite waiting a few hours now is pathetic. The night before we called for an adaptor only and more than 24hrs later they still do not have it. I will not return and if you have a choice rather go elsewhere. Bad service and no hotel manager to even try to assist." }, { "user_review_posted": 75, "user_total_helpful_votes": 42, "expertise": 0.0026084078119820004, "user_cities_visited": 94, "review_days": 0.949616648411829, "helpful_class": 1, "review_text": "I've been visiting Hawaii for 20 years, and this is hands down the best hotel in Honolulu. The rooms are gorgeous and well-appointed. The service is perfection. The food was excellent. We loved that they have both Family and adult-only pools." }, { "user_review_posted": 207, "user_total_helpful_votes": 99, "expertise": 0.0022115721351500003, "user_cities_visited": 56, "review_days": 0.38061336254107303, "helpful_class": 1, "review_text": "Well located, really expensive if you take into account facilities and services. The room not only was low to average, but it had a \"vintage\" air conditioner device which never stopped its terrible noise, which war really difficult to bear. They offered a coffee maker in the room with only one bag of cofee and only one of tea, and two sugar portions, and they did not provide you ANY CUPS OR GLASSES, except from two made on paper, which never were replaced despite our claims. There were no glasses even for your toothbrush procedure. When we were running out of toillet paper, we asked for it more than three times, and finally we had to go to the reception to get a spare one, as well as soaps, since they left us only one for two persons in five days. Can you believe it? There was a woman in the reception, named Carmen, who seemed very helpful and she took every request (not eccentric ones, only those narrated above), but she never did anything, or the cleaning staff did not take any notice of her indications. Even, she signed the recepction of a package but it was lost for hours. Only one o her peers (an excelent male working at ninghts found it misplaced after a hard work). There was another two young girls who were very helpful as well, but most of our claims were presented when it was Carmen\u00b4s shift and...nothing, up to the next shift, where her colleagues corrected her outrageous miscare towards us as guests. Not recommended at all." }, { "user_review_posted": 206, "user_total_helpful_votes": 84, "expertise": 0.0018693310794230002, "user_cities_visited": 267, "review_days": 0.7311062431544361, "helpful_class": 0, "review_text": "Had a nice stay here. Location is great... 10 minute walk to ferry building, same to Chinatown.... 20 to union square... plenty of choice for food in the area as well....staff are frgreat endly and helpful... rooms are clean and well sound insulated....the bed was a little squishy in places.... would stay again" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.43428258488499405, "helpful_class": 1, "review_text": "Just checked out of the hotel this morning, after 3 nights stay with my wife. This is my second stay here. The location was good. 10 minutes walk from Chong Nonsi sky train station. Neighborhood was pleasant with many food outlets, thai massage places.Our room was very comfortable, clean and cozy.The breakfast was good.At night, the lobby lounge had a singer, though the beer was slightly more expensive. All staff were friendly. Every time we came back after an outing, we felt good. Definitely recommended" }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 118, "review_days": 0.07995618838992301, "helpful_class": 2, "review_text": "This Polo Towers is completely AMAZING!!! Sure you can stay cheaper but the amenities and the rooms are WELL worth the higher price. We got the 2 bedroom suite so we had a King Room with full bath (his and her vanity sinks ACROSS from one another not side by side) Jets in the oversized tub and a Queen room with a full bath (not as HUGE as the king room & bath but still had decent room plus a mini fridge and a \"kitchen sink\" and small countertop. Between both rooms (which had a locking door between so we could \"lock the 20-something 'kids' on their own side LOL) was the Living Room with pull out couch, flatscreen TV, dining table and what I would call a galley kitchen with full size refrigerator/freezer complete with icemaker, dishwasher, cabinets stocked with dishes, flatware, glasses (even wine glasses and corkscrew!!!) A small balcony with sliding glass door off the dining area and a large window in the king room. The pool area is just as nice -- towels for use at the pool, chaise lounge chairs and also standard chairs around tables, a hot tub and a few bbq grills you can use any time with bbq tools being loaned out by the towel service. My friends and I never met a stranger so of course we had a great time with the Valet staff and the Concierge every day on our way out and again on our way back in each time. They were happy to arrange discount show tickets for us when we asked and they were spot on with dining recommendations. Small store on the ground floor at one end of the hotel too -- was great to stop in for a coffee for the walk to our chosen breakfast destination when I was too lazy to make it in the room or grabbing a coke or special snack on the way back in from our morning people watching excursion headed to the pool.There is also a grocery delivery service available so you CAN save a few $$ by having a sandwich lunch in the room or having meats, dogs etc to grill up in the pool area plus the \"midnight snack\" foods for when you've had your fill of the nightlife and need to wind down before hitting the sheets. Of course if you have a car (or want to catch a cab) you can go to the grocery store a short drive away and stock up yourself.The only SLIGHT issue was occasionally having to wait a bit for an elevator -- having 20 floors to service, it sometimes made for a short wait on Saturday or Sunday though it was never really long even on Saturday & Sunday (during Electric Daisy Carnival weekend) when the place was pretty well booked up.It bears repeating this place is AMAZING!!" }, { "user_review_posted": 8, "user_total_helpful_votes": 13, "expertise": 0.007778881165177, "user_cities_visited": 6, "review_days": 0.07886089813800601, "helpful_class": 1, "review_text": "If a hotel can have the \"it\" factor, this is the one. Perfect location for seeing this amazing cool city. By foot. By taxi. Train. Uber. Streetcar. Monorail. Downtown Seattle is your front lawn. Walk into your room, and the bathroom (wow! Made me think of the Bellagio.) is immaculate and unique. The 6-foot stand-alone bathtub is behind a glass wall (with an electric privacy shade), and the water comes in a single steady stream from the ceiling. Separate spacious glass enclosed shower, private water closet, and beautifully lit vanity made a weekend of sharing a bathroom so easy! High end coffee and tea, well-stocked mini-bar with great choices, ironing board, lush robes, slippers and a lit closet area made me wish I had booked more than 3 nights. We enjoyed the virtual golf on the bottom floor and the \"studio\" lobby with fireplace and easy access to the restaurant for cocktails and visiting. The hotel employees were beyond gracious and warm. Hotel 1000 has created a unique nirvana among hotels in providing the ultimate in genuinely superb customer service AND impeccable amenities. Honestly, this is the first time I left a hotel room and told it that I loved it and not to worry, I would be back." }, { "user_review_posted": 34, "user_total_helpful_votes": 10, "expertise": 0.001317574365065, "user_cities_visited": 12, "review_days": 0.449616648411829, "helpful_class": 1, "review_text": "Pool and lazy river were both beautiful and enjoyable. They have a shuttle to take you to the strip but they fill up fast and it is first come first serve so sometimes you have to wait for the next one. They have grocery runs to the nearby Smiths store which has reasonable groceries for great prices. They have beautiful BBQ areas but you have to carry everything you need to them which took a couple of trips and then 1/2 the BBQ's weren't working. All in all, it was a wonderful trip." }, { "user_review_posted": 17, "user_total_helpful_votes": 13, "expertise": 0.0036022353330600002, "user_cities_visited": 11, "review_days": 0.001095290251916, "helpful_class": 1, "review_text": "For the price, hard to beat. Superb location for everything in Waikiki. Older style but clean and comfy. Good pool, good parking, good service. Will gladly stay there again on my next visit. Now I'm just padding to get to 200 words for a review." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.45564074479737104, "helpful_class": 0, "review_text": "I tried to leave a review in November, but it looks like it didn't post. I chose the Loew's for my first ever trip with my boyfriend of 6 years. I booked the room for romance package which included a bottle of champagne, truffles, breakfast credit (room service was AMAZING), and 15% off two different spa services. One month before our arrival, I emailed the hotel to see if they would include a card in the room for my boyfriend as a surprise for our anniversary weekend. Not only did they include a card for me, but they upgraded me to the Lake View Suite. I was SO surprised. No one has ever upgraded me, and their staff was so friendly and accommodating during the whole process. Our trip started off rocky, as there was bad weather and we were delayed an entire day. The staff at the hotel made everything 100 times less stressful. They extended my reservation and let me check in early. When we arrived, they addressed us by name, welcomed us to Chicago, and assured us that the stress was now over and we could relax! As soon as we arrived to our room, I felt like a celebrity. This was the most sophisticated room I have ever stayed in, and I have stayed in some very nice hotels around the world. Not only that, but a nice woman from the front desk texted me and asked if there was anything I needed. We scheduled spa appointments in the afternoon, and the facial and massage were both exquisite. The room service was excellent, and the staff that delivered the food were super friendly. I will never stay anywhere else in Chicago. If the Loew's was booked, I would honestly reschedule my trip. That is how much I love this hotel. I can't wait to go back this summer and experience the rooftop patio! Everyone needs to stay here! Mr. Hansen, you should be very, very proud of your staff and of your gorgeous hotel." }, { "user_review_posted": 89, "user_total_helpful_votes": 47, "expertise": 0.0024534872620740004, "user_cities_visited": 176, "review_days": 0.6221248630887181, "helpful_class": 0, "review_text": "We stayed at Hotel Renew over the New Year. We chose this hotel for price and location, at the eastern edge of Waikiki, given how expensive the brand name resorts are in Honolulu during peak season. We really liked the location, as we had a car, and it was easy to get to and from, without getting stuck in traffic. The hotel reception was very friendly and gave great suggestions. Loved the goldfish fountain/feature in the lobby. The room was neat, contemporary and stylish. We chose a room with a city view, but the view was still interesting. Nice in-room amenities. The continental breakfast buffet had good choices: hard boiled eggs, pastries, fruit, good coffee and guava juice. The waiter at the breakfast bar was very friendly and helpful. Seating is a bit limited but you can also take breakfast back to your room. A special shout out to the valet service; they were really exceptional. They were so friendly and helpful with our bags; and we never had to wait for the car. Really outstanding. We would stay here again. And, although we concentrated on exploring the island and visiting Pearl Harbor, the hotel is just half a block from a sheltered part of Waikiki - very easy access to the beach. Oh, and despite being close to Waikiki, we slept well and were never disturbed by street noise, or sounds from adjacent rooms." }, { "user_review_posted": 71, "user_total_helpful_votes": 22, "expertise": 0.0013939978833610001, "user_cities_visited": 14, "review_days": 0.21467688937568402, "helpful_class": 0, "review_text": "this is a nice hotel and has huge potential to be one of the best but currently it has too much drawbacks. the room itself costs more than the other hotels with the same standarts and in addition to what you are paying, being charged for wifi and breakfast( doesnt worth that much) is a gentle way of ripping off. the room is not so big but the bed is comfortable and clean, staffs are helpful and service minded, parking is easy as there are some car parks nearby, and lobby is the best part of the hotel and this is the reason i rated 4 as i had good time." }, { "user_review_posted": 49, "user_total_helpful_votes": 26, "expertise": 0.0024657330658180003, "user_cities_visited": 73, "review_days": 0.418400876232201, "helpful_class": 1, "review_text": "Stayed here for 2 nights for my birthday on our way to Lake Tahoe. Tried for early check-in but understandably the rooms were not ready. Came back at 3pm, 4pm & 5pm -- still not ready and we were getting tired since we had flown across country from Philadelphia. As a Starwood employee I am very understanding that things like this can happen. But then roomtypes not available with no solution offered so I began to worry since we were a family of 5. Asked for a manager who was excellent, and she helped get us settled in. Rooms were great, restaurant beautiful with great breakfast buffet and excelllent service. Only loose end is some additional internet charges which I'm still waiting to hear about. Overall ended up to be nice overall stay once we were able to check in." }, { "user_review_posted": 45, "user_total_helpful_votes": 15, "expertise": 0.001507962779065, "user_cities_visited": 19, "review_days": 0.56078860898138, "helpful_class": 1, "review_text": "A little tricky to find the parking, but Vegas is pretty easy to navigate once you get the hang of it. We stayed in the North Tower--next time will definitely upgrade to the South if only to spare us from winding through the casino to get to the North Tower elevators. But you can't beat the location--several entrances right out onto Fremount Street so your vacation starts immediately. Our room was small, but manageable--not upgraded as I've heard the South Tower rooms are, but adequate. Bed was nice and lots of pillows. The only complaint was the water from the bathroom sink--it turned hot even though we kept it on \"cold\" to brush our teeth--ended up using bottled water to spit and rinse. The shower water temperature was fine--and the water pressure was like a fire hose! Loved that pressure--even though we felt like we were being exfoliated! The staff we encountered were friendly and engaging--and we felt very safe and secure--there was even a safe in the room. The parking was so convenient. No resort fees and free parking--can't find that on The Strip! Kudos to Four Queens for keeping up with those traditions of Vegas!" }, { "user_review_posted": 20, "user_total_helpful_votes": 9, "expertise": 0.002074368310713, "user_cities_visited": 253, "review_days": 0.5728368017524641, "helpful_class": 0, "review_text": "I came to the Hilton Waikiki Beach for a work trip. I stayed 12 Days on my visit, and couldn\u2019t have been happier. The service throughout the property was so spot on, I ate nearly all of my meals at the hotel. Great food, and again wonderful service.Two people which were very helpful and ALWAYS cheerful when they saw me and greeted me by name were Karin in the lobby bar, she\u2019s a gem and Hilton is lucky to have her, and Jordan at the Bell desk. Jordan was always willing to help, and greeted me with a bottled water each morning before getting my car.I truly felt at home at the Hilton Waikiki Beach. Great job management. Great team." }, { "user_review_posted": 70, "user_total_helpful_votes": 37, "expertise": 0.0024558250973340003, "user_cities_visited": 155, "review_days": 0.409090909090909, "helpful_class": 0, "review_text": "I have stayed at the Pink Palace quite a few times over the past 50 years and have rarely been disappointed. However, on my last visit I was surprised and very disappointed by a couple of notable changes. Paper cups for coffee in your room is in my opinion totally unacceptable at a luxury resort such as the Royal Hawaiian. I was also shocked by the fact that you now have to pay $40 to have a day lounge on the beach. What's happening." }, { "user_review_posted": 114, "user_total_helpful_votes": 31, "expertise": 0.001209854604513, "user_cities_visited": 21, "review_days": 0.8472070098576121, "helpful_class": 0, "review_text": "The hotel is trying to drop its seedy image all the massage shops around 40 have been moved along the hotel is dated with poor WiFi but it\u2019s not a fortune to stay and it has a gym bird garden pool , staff are always friendly keep up the good work" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.244249726177437, "helpful_class": 0, "review_text": "Information on web stated parking free for customers however not all info was disclosed. Only free if you found parking out on the public street. When we paid our bill there was an additional $100 charge for hotel parking. What a ripoff! Rooms were remodeled and included a refrigerator and coffee pot. However room was extremely small and floor was uneven. Probably could have found a better quality hotel for the price." }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 7, "review_days": 0.10186199342825801, "helpful_class": 0, "review_text": "My wife and I stayed at this hotel for two nights during our two day stay in Oahu during our three island visit of Hawaii for our anniversary. We found this hotel to be everything that TripAdvisor reviews had said it to be. ( I am now \"paying it forward\" because I appreciate the earlier reviews that helped us so much in planning our trip.)This hotel is well kept and is very reasonably priced. We found our upper level ocean view room to be well furnished and very clean. The hotel is set somewhat inland, so there is not a close ocean view, and the ocean can only be seen since than is an open (?park) area between the property and the beach. It is located in the downtown section of Honolulu.The rooms, in our opinion, need to be remodeled and newly refurnished as it appears that this has not been done in quite some time. However, for the price, we found this hotel to be a positive experience for what we wanted, which was mainly reasonably priced accommodations for our short stay to mainly see Pearl Harbor.Note: There seem to be an abundance of \"young\" people who stay at this hotel." }, { "user_review_posted": 5, "user_total_helpful_votes": 13, "expertise": 0.012512413108242, "user_cities_visited": 1, "review_days": 0.19112814895947403, "helpful_class": 2, "review_text": "Personally, I have traveled to Las Vegas three times prior to this trip. On all three previous occasions I stayed at major hotels on the Strip. For my fourth visit I decided to stay downtown at the D. This hotel was the best experience I have had to date in Las Vegas!Why? Well let's break that answer down into a few categories since this hotel offered several major advantages:Location: the D is located directly on Freemont street and within easy walking distance of all the major casino's and restaurants within downtown Las Vegas. While the building itself is large enough to house a great casino, which features all my favorite games of chance, a respectable selection of in house dining,suitable for varying budgets, and a theatre, which in my opinion hosts some of the best value budget shows, and of course several bars, the D is small enough to exit within a 5 minutes. For those who have stayed on the Strip and have had to spend 20 or 30 minutes walking out of mammoth hotel/casino complexes, the D offers a refreshing change for Las Vegas tourists looking to explore outside their hotel!Great value rooms and suites: our party had three people. Originally, we opted for two upgraded double queen rooms, however, upon further reflection I upgraded one of the rooms to the D suite. The upgraded double queen sized bed rooms (upgraded because they were located on a higher floor) offered guests a respectable size room, modern comfortable mattresses, contemporary bed spreads, a flat screen TV and a modern bathroom which a large umbrella shower head. Safes, irons and ironing boards were also included with the room (an essential for those of us who flyer 4.5-5 hours and pack their luggage tightly).The standard queen rooms did not disappoint but the D suite knocked our socks off! Featuring a large living/dining/bar room, large bedroom and huge bathroom the D suite offered high end accommodations at reasonable pricing! The living/dining/room included three flat screen TV's, a large sectional couch with a massive ottoman, dining room table and a modern bar with two bar fridges. The bedroom has a massive king sized bed, large flat screen TV, desks and his and hers closets. The bathroom has a massive shower with a umbrella style shower head and second hand held shower head, two sinks (which would be great for couples), and a separate stall with glass door for the toilet. The bathroom also included two massive towels, ground towel and six other towels of varying size.Both rooms were spotless and housekeeping did an excellent job in keeping the rooms clean.Personable and friendly staff: whether playing craps, ordering drinks at the D bar, playing slots and ordering from the waitress or dealing with the reception or concierge staff, all of the people employed at the D were friendly, courteous and personable.The party atmosphere: the main floor of the casino featured a great variety of music, and the dancing girls in the evenings created an energetic party like atmosphere which made the D casino the most enjoyable gaming experience of this trip.The pool and hot tub: compared to some of the other casino/hotels on the Strip and downtown, the pool and hot tub at the D represent the only real shortfall of this great hotel. The pool and hot tub are a modest size, but are well maintained and clean, so unless the pool is a major part of your travel plans this pool and hot tub area should meet your needs. No bar service is available but as long as you do not bring glass into the pool area, you are welcome to bring your own drinks. Another small negative is the location of the pool and hot tub. Located opposite the street entrance of the D hotel, patrons who wish to go to the pool must cross the driveway that arrivals to the D drive up (not a long walk by any means but an unusual design by any means). The pool area is walled off from the street but you can hear people walking past. This did not pose a major problem for me but for people looking to relax by the pool, the location might pose a problem.Overall, the D offered me and my friends an exceptional experience. From the great location to the modern and reasonably price rooms to the exceptional quality of staff, the D is a great choice whether you are a single guy (or lady) in Las Vegas looking to party with friends, or a couple looking for a fun getaway!" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 4, "review_days": 0.751369112814895, "helpful_class": 0, "review_text": "We loved our 9 night stay here. Great modern room as our home base, great bathroom, queen beds and free unlimited wifi & tv. We took advantage of spa and wading pool, but the gym was not for us. The complimentary water bottles and filtered water refill point was really a great touch as well as the drink vending machine. Thanks." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 201, "review_days": 0.38499452354874003, "helpful_class": 0, "review_text": "We had a river suite view room on the 5th floor and the location was perfect. Clean and cute with all the usual amenities to make your stay comfortable. our balcony had a wonderful view of the river and the bridge. Great staff who are friendly and attentive. the happy hour service was fun with excellent cocktails and setting right on the River and the breakfast buffet spread excellent.location of the hotel is within easy access to cultural sights, bars, restaurant. This hotel is just all around \"easy\" and we thoroughly enjoyed our 3 nights stay." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 10, "review_days": 0.296823658269441, "helpful_class": 1, "review_text": "Room had a bath spa and was large and comfortable. View was of nothing spectacular but that didn't detract from the experience. The hotel had a restaurant which was convenient.I ordered a cocktail which was not as described and asked for it to be replaced. The waiter then ignored me and served someone else. When I called him over to explain he refused to replace the drink. Then he got the manager and proceeded to laugh about the issue. This was not the response I expected so I walked over and explained face-to-face. The manager followed the same line of inflexible responses, and it took some persistence to get what I wanted. This total lack of customer service spoilt the whole experience of the hotel.Sadly the inflexible approach to problems seems to be endemic to Thailand.The rating reflects the hotel quality." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.025191675794085003, "helpful_class": 1, "review_text": "For a weekend getaway with friends, this location was perfect! Only a $6 cab ride to the venue, all kinds of dining/nightlife within walking distance, and $26 parking. Rooms were clean, and staff was courteous. Will definitely stay here again!" }, { "user_review_posted": 29, "user_total_helpful_votes": 23, "expertise": 0.003740102805267, "user_cities_visited": 26, "review_days": 0.690032858707557, "helpful_class": 0, "review_text": "My stay in Salil was amazing. Super relaxing and lovely hotel. Loved that the BTS station is just 5 minutes away. Not too far and walking along the street was not too hot as the buildings are high enough to block the sunlight. Street food along the street. The room was fully equipped and clean. One thing to point out here was the warm hospitality from Mr Yang! He took our bags up for us and recommended a few places for us to visit. He spoke very basic Mandarin Chinese and is very friendly. He helped us to look out for our coming GrabCar when we were about to leave. Can\u2019t say enough to thank him! Love the atmosphere and warm hospitality here.Will definitely come back!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.49561883899233206, "helpful_class": 1, "review_text": "Great stay and great location. Staff was incredible. Complimentary happy hour on weekdays was good also. Walking distance to Metro from Airport (blue line) Enjoy the location - great! Accommodating my senior mom was super." }, { "user_review_posted": 61, "user_total_helpful_votes": 23, "expertise": 0.001720199043851, "user_cities_visited": 29, "review_days": 0.24972617743702002, "helpful_class": 0, "review_text": "We had a great two-night stay at Hotel Nikko. The location is perfect - nearly anything is walkable, and if not, you can catch a cable car in minutes. We rented a car and I'd only recommend letting them park it out front if you don't mind spending the $57/day for convenience. We parked across the street and made out just fine, saving quite a bit. They welcomed us with a little treat in the room for our anniversary and the service was great. In particular, the concierge, Ernesto, was AMAZING! He literally mapped out an entire day of sightseeing (my husband's first time to the city) that looped us from the hotel to Pier 39 with everything in between and right back in time for dinner reservations at the Embarcadero.Definitely a nice stay (although not the most luxurious - at least our room) with great view of the city skyline and convenient to shopping, dining, etc." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.32530120481927705, "helpful_class": 1, "review_text": "Hotel Zeppelin is not deaf friendly nor is the room they placed us in. When I raised my concerns,Their manager, Jonathan, offered $80 in food services in exchange for a \"hand-shake/wink-wink\", and $1159 on a 4 night stay.I refused to shake his hand and informed him I wanted the problem corrected, tonight.Afterwards, I checked their menu. The cost of one main course dish averages out to be $29.Wink, wink and 80 bucks so Hotel Zeppelin can continue to violate the ADA and deny equal access?Disability Rights are Equal Rights." }, { "user_review_posted": 22, "user_total_helpful_votes": 10, "expertise": 0.0020964360587000003, "user_cities_visited": 33, "review_days": 0.19112814895947403, "helpful_class": 1, "review_text": "I stayed at The River Inn with my family (11 of us) over Thanksgiving weekend. It could not have been better. The location is perfect for sightseeing, and the four rooms we occupied were exactly what we needed, although that did cause us to make a lot of back and forth traffic in the hallway! (sorry, other guests).The staff was exemplary, always there, willing to help with anything we needed. Knowledgeable and always smiling.Easy access to Foggy Bottom station and to the Whole Foods Market were a great benefit of this hotel's location. We were specifically looking for a place to stay with small kitchenettes to help absorb some meal costs, and this was perfect.Although we spent most of each day touring DC, it was fanastic to make our way 'home' to The River Inn each night, knowing everything would be perfect.Thanks again to everyone at the hotel for making our trip one that we will always remember." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 11, "review_days": 0.392113910186199, "helpful_class": 1, "review_text": "First time in Bangkok, and I was very impressed with this hotel for the price. I arrived early and was given a complementary cup of tea. The room was spacious and clean, overlooking the pool. Breakfast had everything you could wish for and the omelettes were delicious. It is close to the Sky train, near restaurants, money exchange and shops. My friend arrived later in the day and the hotel found me very quickly. We felt very safe in the area and the staff were very helpful with suggestions and directions.Word of warning to anyone with a disability, the pavements leading up to the Main road are terrible." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6270536692223441, "helpful_class": 0, "review_text": "Pros: Staff,location, architecture and design, ambiance, multiple bars/restaurants, materiality and lighting, beds and bed linens, automation of sheers and blackouts, my view!Cons: Insanely tiny rooms, sink is in the room entrance hall, closet is shoe box, no room service, hotel provided products are full size but cheap, no body lotion, no visual or audio privacy in room as toilet room/shower is separated only by semi reflective 1/2\" glass wall and it was pricey..***Loved Cristina Obando at the Public concierge who checked up in, did a room tour and checked up on us...!" }, { "user_review_posted": 76, "user_total_helpful_votes": 77, "expertise": 0.004808446140176, "user_cities_visited": 50, "review_days": 0.8263964950711931, "helpful_class": 0, "review_text": "The location is stellar, the rooms spacious, bright, and modern, the staff welcoming, and the services excellent. Upon arrival, I could not find a light switch for the outdoor balcony, so called the front desk for information. Two minutes later someone was at my door to show me. The next morning, our room was cleaned immediately after we requested it. The breakfast buffet was also extensive and very good.I love balconies, and each room has a balcony that is private, clean, and comfortable. Oh yes, and then there is that beautiful rooftop pool which we enjoyed just before sunset. The lounge chairs were comfortable for the sunbathing crowd also. Very nice.We will definitely stay at Navalai River Resort when we return to Bangkok next year. Thank you for an excellent experience." }, { "user_review_posted": 77, "user_total_helpful_votes": 17, "expertise": 0.000961523305118, "user_cities_visited": 55, "review_days": 0.48083242059145603, "helpful_class": 0, "review_text": "The hotel overlooks the river and golf course. The walk to the main strip eg- beach / dukes is a 10 max walk. Perfect hotel if you dont need a beach front property. Only complaint is there additional cots need to be updated as they were extremely uncomfortable the normal beds are good though. Breakfast could be improved with toast & cereal. They have a great hospitality room if u arrive before check in. The pool area was a big reason i picked waikiki sands.great size pool, lots of shade, hot spa and 2 bars.Staff were delightful, very friendly and fun. See you next time!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6757940854326391, "helpful_class": 1, "review_text": "I came to SF for medical conference. The hotel is close to Moscone Center and MOMA. Very convenient to me and family. Close to parking lot is also very convenient. If you want to have a easy dinner with friend , California Pizza Kitchen is just in front of it." }, { "user_review_posted": 24, "user_total_helpful_votes": 7, "expertise": 0.00130567508919, "user_cities_visited": 12, "review_days": 0.360898138006571, "helpful_class": 0, "review_text": "Great hotel with friendly staff and good location near downtown. Booked with Hilton honors points and cash.gave me a cake and wine for my birthday and a late checkout. Would definitely stay again if in Chicago area!" }, { "user_review_posted": 63, "user_total_helpful_votes": 27, "expertise": 0.001970334641635, "user_cities_visited": 34, "review_days": 0.261774370208105, "helpful_class": 0, "review_text": "The Moana Surfrider is a great hotel. It has everything you could want \u2013 superb customer service from point of check in through check out, great amenities, history and ambience, a centralized location in Waikiki, and a fantastic view of the beach and Diamondhead.We stayed in the newer Tower Wing in an oceanfront suite and enjoyed our stay immensely. The room was large, modern, and comfortable. The view was second to none, housekeeping was impeccable, and the staff was outstanding. Everyone was so friendly and professional.I would recommend this property to anyone who wants to be treated royally and enjoy a bit of history (Moana Surfrider was the first hotel located on Waikiki Beach in 1901)." }, { "user_review_posted": 94, "user_total_helpful_votes": 33, "expertise": 0.0015940426470960002, "user_cities_visited": 47, "review_days": 0.8072289156626501, "helpful_class": 0, "review_text": "Stayed at this hotel with my best friend from college on our annual reunion weekend. It\u2019s such a charming hotel and was perfect for us. The rooms, hallways and elevators are small, but the entire hotel is immaculate and classy. We didn\u2019t eat or drink here, but our experience with the front desk, valet and bellhops was great. For the price point, you can\u2019t beat this hotel. Conveniently located within walking distance (if you don\u2019t mind a mile or two) walk of the monuments and Georgetown area. Metro was nearby and Ubers were plentiful." }, { "user_review_posted": 62, "user_total_helpful_votes": 33, "expertise": 0.002473723362982, "user_cities_visited": 319, "review_days": 0.776560788608981, "helpful_class": 0, "review_text": "Overall good stay, some elements lacking a little.Location great for Fisherman\u2019s Wharf, rooms comfortable and nicely decorated in a bit of an industrial minimal style.Walls rather thin, partially due to linked room doors. Could here fellow guest next door coughing excruciatingly loud both nights, removes any feel of privacy in the rooms." }, { "user_review_posted": 24, "user_total_helpful_votes": 11, "expertise": 0.002114825848688, "user_cities_visited": 12, "review_days": 0.788061336254107, "helpful_class": 0, "review_text": "I stayed in the King Suite which included: full laundry facilities,a large TV in the lounge, smaller TV in the bedroom, a fully equipped kitchen, good bathroom with a larger than normal tub, and, a comfortable King bed with a good choice of pillows. On site there is also a free-to-use business center, with decent internet speed, and good quality coffee on offer in the general lounge area opposite Reception. I did not use the on-site swimming pool/sauna or fitness center during my four night stay. As previous reviewers have mentioned; wear socks/slippers in the room if you do want to avoid black feet from the carpet!" }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 4, "review_days": 0.711391018619934, "helpful_class": 0, "review_text": "Service was great. There is a restaurant and bar in the front. Valet parking is at least 57.00 for a 24 hour period so keep that in mind when booking hotels down town Chicago. No pool. Close to Riverwalk and shopping. You can see the Navy Pier from some of the rooms. Rooms were nice and the bathroom had a shower and a tub both." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.546002190580503, "helpful_class": 0, "review_text": "What happened to the charming lobby, great restaurant and accommodating service between last year and now? Checked in on 9/22/17 to find an atrocious new decor in lobby, restaurant gone -- no advance notice of lobby under construction upon reserving my room. Customer service at reservation desk was poor. No attempt to accommodate request for quieter room unless paying extra, although there were interior rooms available and it was 10:40 pm by the time I arrived -- clearly no one was going to take those rooms at that point. Bye, bye Villa Florence." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8685651697699891, "helpful_class": 0, "review_text": "hotel rooms are nice, clean, perfect location, 4 stars because the staff could be a bit more friendly, all looked kind of \"yeah i dont want to deal with you\" but he property is nice close to market street, shopping and dining areas." }, { "user_review_posted": 29, "user_total_helpful_votes": 14, "expertise": 0.0022334082875800003, "user_cities_visited": 22, "review_days": 0.600219058050383, "helpful_class": 0, "review_text": "Pros- Room was clean and spacious- Lots of nearby shopping attractions : Platinum Mall, Pratunam Market, Talad Neon- Convenient store available [7-11]- Wifi Signal is good [15th floor]- Complimentary bottles and toiletries were given daily- Easy to order Grab due to its location but beware of the long waiting time due to heavy trafficCons- Crowded front desk- Check in can only be done aft 3pm- Hot shower took a while to warm up- Toilet flooring will always be wet after each shower due to flooring design- Far from any BTS or Railway link : Minimum of 15 mins walkOverallWill stay at the hotel again. Friendly services from staffs. Very convenient location, although need to cross roads to get to Platinum Mall or Pratunam Market. You can literally spend a day around the hotel for shopping galore. Night markets are set up outside Palladium and stretch all the way to Centara Hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 3, "review_days": 0.13855421686746902, "helpful_class": 1, "review_text": "We were in Seattle due to medical reasons. The shuttle drivers were superb. The hotel extremely convenient. The staff was very friendly and helpful when ever needed.The use of hotel equipment, ie wheel chair and walker, was a pleasant surprise and very much appreciated.We would highly recommend this hotel for anyone needing accommodations near the Swedish Hospital First Hill area." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.750273822562979, "helpful_class": 1, "review_text": "Recently attended the Parcel Forum. The JW Marriott hosted the event and did a great job. The location is convenient to the airport (15 minute Uber ride) and the room and aminities were great. Great time in Chicago!" }, { "user_review_posted": 26, "user_total_helpful_votes": 9, "expertise": 0.00157020514518, "user_cities_visited": 13, "review_days": 0.24315443592552002, "helpful_class": 0, "review_text": "This hotel is good for people who will be venturing off on the island and need a bed to sleep in. This is no Hilton. Good location, walking distance to everything. I wouldn't pay more than 150$ a night. Matt is awesome but wouldn't stay again. Pictures shown are very edited..." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6095290251916751, "helpful_class": 0, "review_text": "I already liked this hotel for my business stays but the free wine has made so much more enjoyable. Hotel isn't fancy but perfect for a business stay. Thank you to Sarbi for helping me with the new app so I could get a wireless room key." }, { "user_review_posted": 47, "user_total_helpful_votes": 63, "expertise": 0.0063972992832670005, "user_cities_visited": 35, "review_days": 0.6029572836801751, "helpful_class": 1, "review_text": "Second time staying here.Location: Perfect for me. Walking distance to Central Park and Times Square for theatres. Even walked down to Bryant Park which is only 30 mins away.Rooms: Bigger than the usual NYC hotels. Higher floors give you amazing views - can even see Empire State Building clearly.Service: Inconsistent as compared to other FS properties. Not the personalised service that the FS brand excels at. Consistently slamming doors shut whenever housekeeping goes in and out of every room was a bit annoying when you're trying to nap (or even still asleep in the morning). That said, staff at the bar/lounge on NYE were great. I was going out for the evening (and it was frigidly cold out) - stopped by at the lounge and asked if they could make some hot chocolate for me to take out. I noticed they were busy with NYE customers and the lounge was in full swing. But they attended to it without any hesitation and came back within a couple of minutes. Thumbs up!Will I stay here again? Not sure. For location and room: Yes. For service: Meh." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 6, "review_days": 0.516976998904709, "helpful_class": 1, "review_text": "This hotel was first class and a wonderful experience. The meals were tasty and the staff helpful. I didn't have any issues the whole time that I was here. I was here for a business conference and I would recommend it if you are looking for a venue for a conference or especially for a wedding. It is beautiful." }, { "user_review_posted": 37, "user_total_helpful_votes": 24, "expertise": 0.003038788540278, "user_cities_visited": 210, "review_days": 0.47426067907995606, "helpful_class": 2, "review_text": "The Parc 55 is in a great location. The rooms on the smaller side & haven't been upgraded in a while. But the price was great $170 and Location even better. My daughter is a vegan and she could eat from the breakfast buffet. That was a major plus! I have stayed there several times and will again." }, { "user_review_posted": 7, "user_total_helpful_votes": 17, "expertise": 0.011680143755615002, "user_cities_visited": 3, "review_days": 0.081599123767798, "helpful_class": 0, "review_text": "I have to say that my experience of the Clift was not a good one. The common areas of the hotel are fantastic but the room itself is nowhere near in keeping with the lobby etc, in fact it's very much akin to the type of accommodation/room one would expect from a budget hotel. Some examples of why I have rated this hotel a 2T are:- I took my own bags to my room upon check in.- My bed was fitted with torn sheets.- No free water provided in rooms.- No turn down service, in fact on one day my room had not been cleaned by 2pm despite vacating it at 9am.- Shampoo and shower gel were not replenished after 3 days and I had to ask for new ones.- The staff at breakfast were not friendly at all.My advice would be to stay elsewhere and visit the Clift for a cocktail, that way you will get a much nicer room and get to enjoy the fantastic bar." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6516976998904711, "helpful_class": 0, "review_text": "The Southhill is conveniently located just south of market Street on fourth downtown San Francisco. It is within very easy walking distance of SF MOMA, some good restaurants and shopping. There is a beautiful bar and lounge on the top 39th floor with a view looking east back toward the bay bridge" }, { "user_review_posted": 41, "user_total_helpful_votes": 13, "expertise": 0.0014290212415530002, "user_cities_visited": 17, "review_days": 0.46440306681270505, "helpful_class": 0, "review_text": "4th visit to Chicago and 3rd stay at Millenium Knickerbocker. Reception staff were not friendly or welcoming but rest of stay was excellent. Room was spacious, bed really comfortable and rainshower excellent. Love the Martini bar - great beers and cocktails, had the small plates one night and really enjoyed. Staff friendly and professional with very attentive service. Only tried Nix for breakfast on 4th and 5th morning and wished we'd gone earlier as staff and food were excellent and very accommodating in adapting food as I had been ill. Overall great stay." }, { "user_review_posted": 78, "user_total_helpful_votes": 18, "expertise": 0.0010100238501430001, "user_cities_visited": 95, "review_days": 0.667579408543263, "helpful_class": 0, "review_text": "We stayed here late April for 6 nights.Staff was very helpful and we had a junior suite which was so worth paying the extra dollars and we were on the 20th floor,the room was a good size and it had a very big shower and the King size bed was so comfortable.Location was a bonus and we walked everywhere.The ABC shops were everywhere and the quality after traveling to the big Island and driving everywhere was very good as you can buy gifts,beer,wine,food,wraps,sandwiches .Breakfast was continental so no hot food but it filled you up and it was included in the hotel." }, { "user_review_posted": 56, "user_total_helpful_votes": 20, "expertise": 0.0016235557447070001, "user_cities_visited": 20, "review_days": 0.25520262869660404, "helpful_class": 1, "review_text": "Waiting for our room to be ready and decided to stop for a drink in the \"the lounge\" bar. Service very poor staff speaking to each other oblivious to customers. Had to interrupt bartender while he was speaking to a service to get his attention. Played the slots for a bit but no server came by to offer me a drink. (Probably speaking to the bartender)I hope this is not a sign of what I will experience during my stay." }, { "user_review_posted": 32, "user_total_helpful_votes": 19, "expertise": 0.0027722608407810003, "user_cities_visited": 62, "review_days": 0.588718510405257, "helpful_class": 1, "review_text": "So it has been 8 years since my last review of this hotel.... it is a little tired. We stayed in a suite. Its was huge. But the whole place is looking tired. The sofa was stained the furniture looks like it has been in the humidity for...8 years. This is not a cheap hotel, and it is a chain so I was surprised they hadn't updated in that time.Breakfast is excellent. Lots of choices, cold and hot buffet with egg station.Bed was super firm. Shower was lacking in water pressure and heat. It wasn't cold but it never really got past the \"little bit hot\" stage. I didn't mention it to the front desk because overall it didn't matter. I was able to get clean and I didn't freeze. The washlet on the toilet was a nice perk. Who doesn't like a warm seat when you sit down. And my father in law became a total convert and wanted to buy one for himself when he returned to the states. A washlet for those that don't know is a replacement for the regular toilet seat. It has a control panel to the side that you can use to control a water spray that cleans your bits and then if you want will also blow some warm air to dry your bits.So I would stay here again because I love the area. The rooms have a wash/dry machine which is uber convenient. The size of the rooms can't be beat." }, { "user_review_posted": 16, "user_total_helpful_votes": 16, "expertise": 0.004744565817058, "user_cities_visited": 12, "review_days": 0.015334063526834002, "helpful_class": 1, "review_text": "Value hotel that offers a product in line with the brand. Rooms are clean and well maintained. Location is not bad given the price, and you can walk downtown or take a short taxi ride to key spots.However, the hotel is let down by poor service, especially at breakfast. Firstly it says wait for someone to show you to your table - well you have to wait a long, long time. Service is slow and not very professional - they got the order wrong today.Early week was better, but Thursday AM seems to be the C team.Food was good.Check in was also very slow and the person on reception seemed flustered. She had to write out 5 breakfast vouchers - took a while. They also didn't offer or explain green option - had to work it out half way through my visit.These are easy things to fix, but if I look at previous reviews this issues has been raised before and not been addressed. I'll be back - hopefully they can get it right" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7836801752464401, "helpful_class": 0, "review_text": "We were so sad and disappointed when we visited the hotel this weekend to discover no Gingerbread house in the lobby this year, just a lackluster tree. No signs or info about the missing house. The amazing gingerbread house is always a highlight of our visit and we were very disappointed." }, { "user_review_posted": 726, "user_total_helpful_votes": 121, "expertise": 0.000698812019566, "user_cities_visited": 245, "review_days": 0.647864184008762, "helpful_class": 0, "review_text": "Having had a week in a fantastic hotel in Lima the previous week I have been a little underwhelmed with the Radisson. It is close to my office and a vast range of places to eat, drink, shop and visit for cultural experiences but the standard room was just average. Facilities in the hotel seemed fine; smart looking reception / bar area and the breakfast / room service was good. Perhaps I am spoiled every now and then but I have always enjoyed Radissons but this one left me feeling a little flat" }, { "user_review_posted": 14, "user_total_helpful_votes": 5, "expertise": 0.0016235557447070001, "user_cities_visited": 12, "review_days": 0.5755750273822561, "helpful_class": 0, "review_text": "Overall, the experience of the Herbert was pretty much as advertised and as expected. It was simple and offered nothing more than a place to sleep. At this price, all you can really expect is cleanliness and basic comfort and that is essentially all that is offered. The room and bathroom (booked a room with a private ensuite) were fine. The location was great (for transport options and direct access to the shopping district).Things to be aware of:1) there's not a chance I'd stay here in warmer months. There's no air-conditioning (as expected in SF at this price). There was the world's smallest ceiling fan in the room. This did basically nothing to circulate the air in the room and you couldn't feel it even when directly under it. I'm not sure why they didn't just install a proper ceiling fan. You can open the windows but that raises another issue...2) it is LOUD. I don't mean just your average hotel noise. The amount of street noise, even with the windows shut, was like nothing I've ever experienced. Ear plugs were a must. We didn't hear any noise from other guests. Maybe request a room without a street front?Would I stay again? Yes, but only if the price was right (i.e. significantly cheaper than other options)." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7382256297918941, "helpful_class": 0, "review_text": "It was a great stay. Be very careful because everything has a price,even parking. This is not known before you arrive. The pool was crazy small. Over all, not worth the cost. Save your funds for more." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 12, "review_days": 0.8083242059145671, "helpful_class": 1, "review_text": "We love this place! Especially the Parlor Bar, across from Siegel's, where the Rat Pack used to hang out. Great over-stuffed leather chairs and a fantastic happy hour with good drinks. The bartender even put a soccer game on for us." }, { "user_review_posted": 330, "user_total_helpful_votes": 408, "expertise": 0.005892088712346, "user_cities_visited": 405, "review_days": 0.510952902519167, "helpful_class": 2, "review_text": "Terrible property. Don't get fooled by the grand entrance or the history of the property.The rooms are the smallest I have had in any US hotel. Tiny. Not enough room to open 2 suitcases. The toilette is slightly larger than a cubicle. Unacceptable for the price.The facilities are terrible. A small pool, not enough lounge chairs, overcrowded areas, no room for anything. Like being in a food court. And then if you want a lounge chair with an umbrella on the tiny beach it is extra, but most likely you won't get one.The place is totally overcrowded. For the number of rooms you would need a pool at least twice the size. The other facilities are terrible. Not even the computers were working in the business centre.Staff were dismissive. Check in took an eternity. I arrived at 2 pm to be told to wait until 3 pm as room wasn't ready... I have been to many Waikiki hotels. This is the worse despite its grand appearance and history.Don't get fooled and stay elsewhere. This is a discerning review focused solely on the property. If you want to read 'reviews' when others tell you how they felt about their holidays, ignore this review." }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 7, "review_days": 0.6796276013143481, "helpful_class": 1, "review_text": "3 days business in NY can be exhausting. The Four Seasons is the perfect respite to refresh and relax in contrast to working and visiting NYC.The rooms are very clean, comfortable, and spacious for NY.Breakfast was great and fuelled for the day ahead. We had torrential thunder storms and the concierge were on hand with umbrellas to save the day. A hearty welcome back by name was a reminder of how you feel cared for at the Four Seasons.I look forward to returning in the future." }, { "user_review_posted": 11, "user_total_helpful_votes": 10, "expertise": 0.0043032108573320006, "user_cities_visited": 8, "review_days": 0.053669222343921005, "helpful_class": 0, "review_text": "I flew into O'Hare. Took the Blue line to Washington, once you get on the street you can see the hotel. Check in and out was a breeze. Staff is the best! I had a queen deluxe perfect for one person. Hotel is right in the middle of everything. Had a great time. Checked out and was going to Union Station taxi was 5 dollars. I will be back!" }, { "user_review_posted": 18, "user_total_helpful_votes": 9, "expertise": 0.002317113538563, "user_cities_visited": 164, "review_days": 0.471522453450164, "helpful_class": 0, "review_text": "The hotel looks brand new down to the flooring and furniture including the reception, restaurant, pool area and rooms. We couldnt fault our room it was spacious with lovely furniture, a nice big power shower and plenty of wardrobe space.We had a great stay.We used the restaurant for breakfast every morning they were very accommodating and the menu was great. My wife requested something that wasnt exactly onthe menu and they had no difficulty getting it for her. We tried the evening meal at the restaurant and that was very tasty too.The pool has a cool down area to sit in and the rest of it is a paddling pool. Does the trick cooling you down when sunbathing paddling through it but shame not a swimming pool if like me you enjoy swimming. The hotel does make it clear on their website and info.The staff there were amazing and haad great local knowledge. We also got advice and booked a trip with the expedia local guy in the lobby of the hotel. He was very helpful.The concierge were great too. If I was in Oahu again I would use this hotel and use it as a base to see the whole island. Very competitive price for the stay although we found Waikiki to be expensive with the GBP being weak to USD compared to last time I was in the states." }, { "user_review_posted": 35, "user_total_helpful_votes": 15, "expertise": 0.001970334641635, "user_cities_visited": 15, "review_days": 0.365279299014238, "helpful_class": 1, "review_text": "I stayed 3 nights at this hotel in October 2016. My room was on the 9th floor, viewing the lake. The view was spectacular. The room was large, with high ceilings. The bathroom was also large. The room was very quiet. The temperature was comfortable. The bed was very comfortable. Wireless service is free & works very well. The building is very old, and some of the repair work was obviously not done professionally. A lot of repair and upgrading is needed. Don't plan to stay in this hotel if you have high expectations." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 9, "review_days": 0.14074479737130302, "helpful_class": 1, "review_text": "This was an amazing holiday, made even better with the facilities at the hotel and the friendly staff.The hotel is in a great location, handy to the beach and shopping centre.The pools were nice and the friendly staff always ensured you had a fresh towel, ice cold water and sun creamWould definitely return" }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.78039430449069, "helpful_class": 1, "review_text": "Room: surprisingly spacious. furniture and furnishings somewhat outdated, but extremely clean and have I mentioned how spacious it is? You could play soccer in the room! The kitchen is fully equipped. The bathroom has shower + jacuzzi. Several walk-in closets. Laundry + dryer. Iron. Just for the room size alone, this would be a great steal.View: We had the view facing away from the strip, which was quite uneventful.Sound: Quiet and soundproof.Parking: Available on site, but only valet parking. Valets are extremely quick and courteous.Front desk: Extremely friendly and efficient.Pool: Didn't try it out but took a quick look. Looked nice, had both indoor and outdoor pool and plenty of towels available.Gym: Didn't visit.Spa: Didn't visit, but looked inviting.Restaurant/Breakfast: Didn't visit.Location: Very good. 2-3 blocks off the strip, in easy walking distance to Cesar's Palace and other locations. Easy and safe walk.Price: More reasonable than many of the casino hotels.Fazit: Highly recommend this place!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.37732749178532304, "helpful_class": 0, "review_text": "A great three-night stay at the Hyatt. An outstanding and contemporary facility with service that exceeded my expectations in many ways. I've stayed at a number of Chicago hotels in recent years and the location and quality of the Hyatt puts it at the top of my list." }, { "user_review_posted": 33, "user_total_helpful_votes": 12, "expertise": 0.001655081098973, "user_cities_visited": 38, "review_days": 0.625958378970427, "helpful_class": 0, "review_text": "Visited Washington with family and went for a drink at The Watergate Hotel. In the winter they put Igloos outside with your own Bluetooth speaker so we had a great night!On arrival the doorman asked if we wanted a tour of the Scandal Room which was a brilliant surprise!The hotel itself looked brilliant and would definitely recommend the bar!" }, { "user_review_posted": 13, "user_total_helpful_votes": 9, "expertise": 0.003250749030292, "user_cities_visited": 4, "review_days": 0.141292442497261, "helpful_class": 2, "review_text": "First trip to South Beach and so glad I we didn't stay on Ocean. This hotel is beautiful, service is great and the location is only a 2 minute walk to the craziness of Ocean. Great for couples, very hip and no kids!! Never heard of Kimpton before. Would look no further next time. Great place and good value." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 65, "review_days": 0.198247535596933, "helpful_class": 0, "review_text": "Nice hotel, quality and all...but the price is too expensive especially with their food which its quality isn't even close the its selling price. But yeah, if you have the money and you want to be at the center of all the business establishment then choose this. IMO, this is just a 3-4 star hotel and not 5 which it tries to be like" }, { "user_review_posted": 104, "user_total_helpful_votes": 69, "expertise": 0.0031107037065320003, "user_cities_visited": 30, "review_days": 0.10186199342825801, "helpful_class": 0, "review_text": "You can't beat the location of this DC hotel. Some rooms have a view of the monuments and the capital. High quality that you would expect at a JW Marriott.Parking Tip: The valet price is $60 and it can be slow to get your car out. Skip the rental car and use Uber or walk/public transport." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.82420591456736, "helpful_class": 1, "review_text": "The best and greatest thing about this hotel is its location. It's steps away from restaurants, the Woodley Park metro, shops and other attractions. However, it's aging, and it shows. The room I stayed in was relatively nice, but the bathroom was small, the water took a long time to heat up, there were signs of mold in the shower grout, and some tell-tell signs that the room had not be thoroughly cleaned (i.e., leftover partially used bottles of conditioner on the bathroom floor under the sink). Additionally, I woke up to find a bug in my bed. The management responded very quickly to my complaint and confirmed it was a plaster beetle, which while harmless, is still unacceptable and gross. It was cold outside, but I found the hotel to be extraordinarily warm especially in the fitness center at 6 am. It made my workout uncomfortable. Otherwise, I had a pleasant stay. The hotel is decorated nicely and the staff was friendly and responsive. Check in and check out were a breeze." }, { "user_review_posted": 363, "user_total_helpful_votes": 101, "expertise": 0.001240474924685, "user_cities_visited": 343, "review_days": 0.692771084337349, "helpful_class": 0, "review_text": "We were given an upgraded room with a view on the 26th floor which had recently been remodeled. The king room was a good size and we appreciated the sofa. The restaurant was good for breakfast and the front desk was quick in both Chick in and Check out processes. The front Door Staff were great always offering help in directions and greeting our arriving cab." }, { "user_review_posted": 67, "user_total_helpful_votes": 30, "expertise": 0.0020634991214070002, "user_cities_visited": 34, "review_days": 0.18619934282584802, "helpful_class": 0, "review_text": "We booked a double room for 4 people at the Normandy Hotel for 3 nights. Staff there were very friendly and helpful. It's a beautiful hotel.With 4 people we all had 1 large suitcase each and a carry on size bag. The double room was nice but it was so small that we had to carry our bags over the bed to get it in the room. You may expect this if you have this many suitcases. That left very little room to move about.Our blinds appear to be broken so we could never see natural light - we kept forgetting to raise the issue with staff though.Bathroom was nice and spacious.We were on a budget so it was ~10 minute walk to the train station (Metro). WiFi was free, breakfast was not.There is a very nice and spacious lounge and dining area with boardgames. They also have free cheese and wine hour.Space issue aside, we'd recommend this place for an affordable stay with very friendly and helpful staff!!" }, { "user_review_posted": 151, "user_total_helpful_votes": 40, "expertise": 0.0011757286923830001, "user_cities_visited": 27, "review_days": 0.07119386637458901, "helpful_class": 1, "review_text": "This hotel is beautiful and located in the ideal location. The hotel is walking distance to the famous Pikes Place Market, the Seattle Aquarium, museums, and many other attractions.You will need to take a cab or other public transportation to go see the Space Needle.We had a room that overlooked the water. The view alone was worth selecting this hotel. The front desk staff was consistently rude but the rest of the staff was kind." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.38225629791894805, "helpful_class": 0, "review_text": "We were out on the 2nd day of our stay from 8:45am-3:30pm and the room was never made up. I called housecleaning and they said they were leaving at 4:30pm so they only had a 1-hour window to clean left. However, I needed the room to get ready for an event during that 1 hour, so our room was never cleaned. (I've just never had a hotel clean my room so late in the day.) At that point, I just called for clean towels and shampoo. When housekeeping came, they knocked and opened the door immediately without waiting for me to answer, which was uncomfortable. In addition, the shower water was brown every time I turned it on. The coffee machine in our room had old water in it upon arrival. The fitness center cost $15 to use. The room was small and did not have a mirror, so it was impossible for one person to get ready while the other was in the bathroom. Just little things that could have improved our stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.831872946330777, "helpful_class": 0, "review_text": "They made my day at the end of a really long and difficult business day. Stylish clean and good location hotel with friendly folks to take care of you and it was quiet considering the down town location. Room was very clean and the bed was very comfortable" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.161555312157721, "helpful_class": 2, "review_text": "We are owners at the Elara Hilton Grand Vacation on the strip. We booked this vacation at Westgate Flamingo Bay thinking that it would be a little more quieter than my home resort because of its location. The resort is about 3 miles from the strip. Most of the staff working at the resort was courteous and helpful especially a nice guy name Leonel.( I believe he spells his name with an e instead of an i). He was very helpful when we had a problem and had to call housekeeping. We had a first floor 2 bedroom 2 bath unit that was comfortable even though there was some issue that needed repairs. However, the biggest issue we had was the tenants above us. They seemed to be moving furniture and yelling all night long. We were woken up twice between 12-4am. We did get a break the next night when we believe the unit was empty. We are sure that they were not owners. The owners' Italian Dinner was horrible. If they call this Italian...wow, they have no clue of Italian. We were shocked. Las Vegas can be clean fun. We feel like we got cheated. This is only our opinions but The owners of Westgate (David and Jackie Siegel) need to stay off of Celebrity Wife Swap. We think that was a bad public relations move. Try Undercover Boss to hear the truth." }, { "user_review_posted": 61, "user_total_helpful_votes": 20, "expertise": 0.001481433245966, "user_cities_visited": 25, "review_days": 0.9863088718510401, "helpful_class": 0, "review_text": "Waikiki Marriott is a beautiful property. Well maintained and great ocean views from just about every room. The food choices are excellent and the service is outstanding. This is not right on the beach, but it is just a short walk across the street to the beach. And, walking distance to all of Waikiki. I highly recommend this property." }, { "user_review_posted": 20, "user_total_helpful_votes": 13, "expertise": 0.0030453492221110003, "user_cities_visited": 472, "review_days": 0.010952902519167002, "helpful_class": 1, "review_text": "The hotel has a good location, very close to Sukhumvit boulevard. What I liked: the rooms are big and with everything you need to feel good, the staff is friendly, the hotel has a tuc-tuc that can take you to the main street, in order to avoid the surroundings, which are not very pleasant. What I did not like: although the rooms looked clean, I found 2 bugs; the breakfast is rather poor, without any cheese; the surroundings are rather unfriendly, but I guess this is valid for a lot of places in Bangkok." }, { "user_review_posted": 25, "user_total_helpful_votes": 14, "expertise": 0.0026084078119820004, "user_cities_visited": 46, "review_days": 0.31599123767798404, "helpful_class": 1, "review_text": "We stayed two nights in The Grove and had a room on the second floor of the building at the rear. We were greeted warmly and found all the staff we met to be friendly and very helpful. The room was pleasant and most importantly spotless. The bed was very comfortable. Another reviewer stated that the windows didn't open. We thought so too at first but on closer inspection discovered that our window did slide open, with an insect screen keeping bugs out and offering a bit of privacy. Breakfast was fairly simple but there was plenty of everything. Parking was free and seemed to be ample. We went into Seattle using public transport - for $2.50 the C bus takes you to downtown Seattle in about 25 minutes. The stop is a less than 5 minutes walk away. The free shuttle to the water taxi stops right outside the door. The water taxi costs over twice as much as the bus but is worth it, especially on a sunny day, for great views of the city from the water (we took the bus into and the water taxi out of Seattle)The neighbourhood was quiet and seemed very safe. We would stay there again" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 7, "review_days": 0.912924424972617, "helpful_class": 0, "review_text": "I really appreciated the staff, they made my stay. The roof top bar is up to par. Again the staff went above and beyond for me. The room is modern and cozy. Thank you Sister! I enjoyed my stay and will be back soon" }, { "user_review_posted": 24, "user_total_helpful_votes": 13, "expertise": 0.0025194012284370003, "user_cities_visited": 15, "review_days": 0.475903614457831, "helpful_class": 0, "review_text": "I've stayed in many Fine Hotel & Resorts properties in Chicago through the years. They're all quite nice and have their own unique attributes. I chose Loew's Hotel in Chicago this weekend mainly because I have been a loyal patron of Loew's properties through the years most specifically Don Caesar and NYC (Santa Monica is next up!). They opened this hotel about 2 years so I wanted to try.EXCELLENT LOCATION - nestled right in between Navy Pier and Michigan Ave. So much right at your doorstep. LOVE this area and was pleased it was closeby to my appointments. Walking distance to anything and most everything.GREAT HOTEL - nice, new and upscale Loew's. Rooms are very nice, spacious and be sure to book a corner room! As being part of FHR and a Loew's loyalty member I received a nice corner room with sweeping views of the Chicago river and Navy Pier and Lake Michigan. The Lobby is active and has ample space with multiple seating arrangements to meet, drink and be merry! Have only dined in ETA for breakfast thus far yet I would highly recommend - professional staff and very nicely prepared meal. Their signature herbed breakfast potatoes are a must. Their rooftop lounge is opening next weekend which looks like it's a place to be - wish that I could stay longer!STAFF THAT ROCKS CHICAGOLAND - from the moment I walked in, I was warmly greeted and felt like I was \"home\". The front desk attendant and manager paid particular attention to ensure I received the best possible room. They even reviewed a couple of options just to be sure. The bellman gave me a great lunch recommendation backed up by concierge team - be sure to try Howells and Hood. Perfect outdoor seating on a sunny afternoon, amazing beer selection and loved my fresh tuna chopped salad - all in all it couldn't have been a better choice. While I was out, I was pleasantly surprised to receive a text to be sure everything was as I had hoped. Such a nice touch. I thanked them and asked for a recommendation for a mani/pedi. They replied with their favorite and asked if they could help make a reservation. So I was off to Bedazzled! Bedazzled gave an excellent SPA pedicure with paraffin wax and my gel fill was done with perfection. When I returned to the hotel I stopped to thank them as they all impressed me. This team could not have been nicer and they are available as much or as little as you want yet please know this is one of the BEST concierge teams I've encountered in a while. I was impressed - WOW factor! I also like the personal texting (not intrusive whatsoever) as it added an enhanced element.I look forward to the rest of my weekend filled with both work and pleasure. I wish the weather was sunny and spring like yet I will make the most of this weekend with The Loew's Chicago Team!Thank you!" }, { "user_review_posted": 29, "user_total_helpful_votes": 42, "expertise": 0.006920902342605, "user_cities_visited": 23, "review_days": 0.29408543263964904, "helpful_class": 0, "review_text": "I was a little worried about what to expect here based on some of the other reviews, but we had a great few nights here earlier this month. The room is pretty basic (although the bed was huge), but it was clean and had everything we needed for our stay as we weren't planning on spending much time in the room at all.Breakfast was included and whilst it was a little basic, it was free and a welcome relief after 8 days of eating huge breakfasts elsewhere!The staff at the hotel are great - Josh and Lewis couldn't have been more helpful. One of the parking valet guys was much grumpier than the other, but the guys on reception more than made up for this!The best thing about this hotel is the location - it's minutes from the beach and loads of bars and restaurants on Ocean and shops etc on Collins.I would recommend this hotel for people who want to use it as a base to explore South Beach and beyond. If you want somewhere luxurious where you can spend a lot of time relaxing then it probably isn't for you, but if you want somewhere clean and with helpful staff in a great location then it's worth a look" }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 10, "review_days": 0.569550930996714, "helpful_class": 1, "review_text": "We travel to Vegas 5 times a year and yes, we love it but never really found a true 5 star hotel in the MGM resorts line up. We usually stay at the Bellagio and the Aria, both good but not five star. This time we decided to give the SkyLofts a go. Not a big fan of the MGM hotel on its own merits but the SkyLofts visit, truly a fabulous experience. YOU DID NOT DISAPPOINT. Amazing, scrumptious service!! From the driver, Lena, to the bellman, Don, to the concierge, Paulie, Teddy and others ( I can't remember all their names), to our butlers, James and Misty. Truly remarkable...of the Four Seasons or the St. Regis ilk in terms of service. I had purchased a pullover at the lobby store when I noticed it still had the alarm tag on the pullover. Misty volunteered to take it back down to have it removed. This along with remembering your name, the fact that my other half prefers honey in her coffee and delivered honey rather than sugar...how spectacular. Truly gracious individuals. Kind, respectful and unobtrusive. Thank you for making our weekend memorable. We will definitely return. By the way, the CLEANEST rooms we have ever stayed at in our travels.....kudos to the room management staff. We appreciate you for taking the time to value this detail!!!!!! We are truly lucky to have had the opportunity to stay at the Sky Lofts. Many thank yous....." }, { "user_review_posted": 23, "user_total_helpful_votes": 11, "expertise": 0.0022115721351500003, "user_cities_visited": 122, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "Stayed at the AVANI for only one night, on way home from Hua Hin. Hotel located not far from the Pratunam shopping area. Maybe half mile north of embassy district in Bangkok.The rooms are mid-level. Clean, medium sized. Adequate.The staff were all pleasant and capable. I very much appreciate this after suffering years of dreadful service in China. We booked a half-day tour through the hotel. This went well; no issues.Outstanding food and drink in the executive lounge. I usually opt for executive level when I travel in Asia on my dime, and this validates. Japanese and Indian on offer the night I was there, with cocktails, wine, beer and champagne available.Breakfast at the lounge was equally good, without the crowdHad dinner at the Benihana at the hotel; hadn\u2019t been in a Benihana since Seoul in 1997! Same schtick\u2026but great for a vacation and thoroughly enjoyed." }, { "user_review_posted": 11, "user_total_helpful_votes": 14, "expertise": 0.0060686306962370005, "user_cities_visited": 84, "review_days": 0.699890470974808, "helpful_class": 1, "review_text": "I love Marriotts worldwide. I always trust TripAdvisors reviews. However, this time both statements didn't work for me.The hotel is old. Not in the cozy, old fashion way. It's just seriously outdated.Be ready for the old scratchy furniture, ugly painted window frames from the middle of the last century and the water system where you need to wait a minute while it will get warm. Even the batteries in the weights scale were old and did not work.The most frustrating is the view. 60 percent of the room have a view to the inner deppresive hotel walls, which is around a few feet from your window.They have great helpful personal,well equipped gym and a nice large hall.All of this wouldn't convince me to come back. Just not worth it. Super poor value, unless you just really don't care." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.38499452354874003, "helpful_class": 1, "review_text": "The hotel is in a great location, with direct access to the beach without requiring a lot of walking. Staff on reception were very helpful and suggested a few great places for food, and nightlife. Free WiFi access was available in the lobby and could be picked up in the rooms too. The bathroom fixtures were starting to look dated and could be replaced, however this did not affect my stay here." }, { "user_review_posted": 1949, "user_total_helpful_votes": 433, "expertise": 0.0009682521647250001, "user_cities_visited": 295, "review_days": 0.6232201533406351, "helpful_class": 0, "review_text": "The JW is very well located downtown. Large hotel though a bit older. Rooms are large. Gym is fairly good. There\u2019s a pool as well. Food in the exec lounge wasn\u2019t very good though. Easy to get around D.C. from the hotel." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 12, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "You ever walked in to a hotel room and be blown away by the interior? No? Book a room at the Alexis hotel. Staff is very friendly and was very helpful to make sure our 2 days in Seattle were as enjoyable as possible. Location is also a big plus. All the major downtown must sees are in walking distance or, if you dare, a bicycle ride away. The hotel offers a bicycle for rent but beware the hills...Everything in the hotel oozes \"relax\". What makes a great experience however is how the staff handled complaints and requests. We found that opposite our exquisite room a team started to demolish the front and inside of an abandoned building. At 11pm. Contacted the hotel manager on duty and she a) offered ear plugs (really?) and b) would find us a new room away from the construction. The new room was as wonderful and on the opposite side of the building. I do deduct one point however for not informing us about the construction when we checked in or trying to avoid the situation all together and book is in a room away from the street and construction." }, { "user_review_posted": 13, "user_total_helpful_votes": 18, "expertise": 0.006611836800516, "user_cities_visited": 9, "review_days": 0.25903614457831303, "helpful_class": 2, "review_text": "The staff greeted me by name upon arrival, and continued to do so for the entirely of the weekend. Not just the front desk staff, but room service, etc. The beds were VERY comfortable and my boyfriend and I are very particular about comfortable beds and linens. We were upgraded to a deluxe room upon arrival and it did not disappoint. The views were amazing, and again, the staff were just fantastic. We ordered in room dining twice and it did not disappoint. The food delivery was very prompt, and the food itself was great. The hotel staff did everything they could to make our time easy and comfortable. I would absolutely come back." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 93, "review_days": 0.7009857612267251, "helpful_class": 0, "review_text": "- Good location- Nice swimming pool on the rooftop- Quite clean and spacious room (premiere room in the building above restaurant)- Breakfast- many things to choose but quite poor quality (I\u2019d rather have less, but better quality)- Staff does not speak English. It may cause some problem if you need to solve sth, in my case it was Revolut payment problem. There were 7 people but none of them knows English good enough." }, { "user_review_posted": 15, "user_total_helpful_votes": 16, "expertise": 0.005068226120857, "user_cities_visited": 14, "review_days": 0.487951807228915, "helpful_class": 1, "review_text": "We stayed from 28 May - 2 June ,this is an excellent run hotel is a great location for anything in the Union square area of the city ,the hotel is old but very well maintained and all the the staff were excellent and we were made very welcome ,we had a lovely spacious room 456 over looking the street didn't hear any noise ,would stay here again and recommend it to anyone ." }, { "user_review_posted": 26, "user_total_helpful_votes": 5, "expertise": 0.000823296751797, "user_cities_visited": 18, "review_days": 0.383899233296823, "helpful_class": 1, "review_text": "When I travel with my wife, we want to eat and drink, see the sights...but more than anything we want to feel welcomed; embraced by our surroundings. She calls it getting a \"big hug\" from the places we go. In this case, the hug began before we arrived and continued our entire stay. Quite simply, this hotel provided customer service that exceeded customer service, and \"hospitality\" and verged into friendship. Every person we came in contact with at the hotel were wonderful - but a very special mention goes to Rosemary - with an honorable second mention to Michelle. Both ladies assisted me in planning a number of destinations and EVERY SINGLE ONE was right for us. They were amazing partners in the planning for my wife's birthday trip. Thank you both!! But I know that a hotel that thinks to have their concierge reach out to me via text to offer assistance is thinking effectively, living in our present world and bringing the traditions of the past into a useful and supportive way for now. Applause applause. I will be back and I want everyone reading this to try hotel zetta and pass the word...I haven't mentioned that the hotel is vibrant, clean, roomy, stylish and comfy...and now I have checked all your boxes, book it!" }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 10, "review_days": 0.11062431544359201, "helpful_class": 0, "review_text": "This is a nice clean and very well located hotel. The staff very friendly and helpful, and the rooms pretty comfortable and clean, you can pretty much walk to a lot of great places in SF from the hotel (china town, little italy, firsherman's warf, union square, etc)I would say the price is fair, there are no cheap hotels in SF but this one is a great value." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 8, "review_days": 0.32530120481927705, "helpful_class": 0, "review_text": "I originally booked a room at Balley's, but my mother was unable to make the trip from the Parking garage and they did not have refrigerators in the room. Super 8 was right around the corner. I got the upgraded room so I can't say hot the standard rooms are. We stayed there for two days before continuing to Yosemite National Park. I enjoyed my stay there. I was in a room far from the entrance so I didn't hear a lot of noise. They were in the process of cleaning the carpet in the hallways and I notice a huge difference the next day.I would recommend this hotel if you are looking for a good room at a fair price. Oh one more thing, some of the photos did not match what was at hotel, I even went to the staff and showed the the advertised rooms and they said some of them were not like that at the hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.091456736035049, "helpful_class": 0, "review_text": "I was put in a room that was not ready for occupancy. The air conditioner was broken. Three light bulbs were missing. There was no desk chair. A maintenance person was working on one bathroom light until 2 a.m. The other bathroom light was completely nonfunctioning. There was dust on every flat service, and the carpet and floors were littered with debris. (I can send you photos if you would like.) The blinds were misadjusted so that they would not close. A promised fan did not arrive until I called down twice. They tried to book me into another hotel, but it was too late - all the rooms were booked. Finally, the night clerk offered to comp the room, but the next morning the front desk said that they had not heard anything about it. This was my worst hotel stay in a long time and adversely affected me the entire next day. I understand the hotel was full, but they knew that and should have addressed the fixable problems in advance." }, { "user_review_posted": 58, "user_total_helpful_votes": 49, "expertise": 0.003991218558215001, "user_cities_visited": 33, "review_days": 0.23932092004381103, "helpful_class": 0, "review_text": "Very convenient to Union Station. Attractive and clean rooms, not terribly large but quiet. Walk-in showers had great water pressure. Courteous and helpful front desk staff who were familiar with nearby restaurants. Would definitely visit The George again." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 6, "review_days": 0.524644030668127, "helpful_class": 0, "review_text": "Original review (8/11/2017): The location can't be beat because it's right in the center of the hotel. The noise from the club downstairs is intolerable and runs til all hours of the night. Staff/service at check in and the elevator lobby was just acceptable and not what you would expect. Room service very pricey for what it is, but was quick.Update (8/16/2017): The hotel manager reached out to me to discuss the problems I experienced. If you have concerns about your stay, Nobu management is willing to listen. If loud music interrupts your sleep, I suggest you request a quiet room up high away from the club, since some people (like us) travel to Las Vegas to attend conventions at Caesars. The room itself and the restaurants in the hotel and Forum Shops are great." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "I will start my review by saying two things:1.) I understand that everyone will have different experiences. Some good. Some Bad.2.) The hotel itself is ok. I don't think it's a 4 star hotel, but location is great and rooms are nice and I have no complaints about the hotel.The staff was the problem. I originally was going to stay only Friday night and booked my one night through hotels.com and chose the option of having breakfast included. We decided to stay an additional night so I booked Saturday night directly through the Marriott Bonvoy site since I am a member and rate was actually better than hotels.com.When we checked in on Friday night, there was a lot of confusion at the front desk on how to deal with me booking on two different websites and keeping the same room. Didn't understand why, but eventually it was decided I would just come back to the front desk and get new keys after breakfast.Fast forward to Saturday morning.We went to have breakfast in the breakfast room. We were greeted and I said to the gentleman at the entrance I have a breakfast inclusive deal and I was told to give you my room #. He replied that I needed a voucher and to please go back to the front desk and request one. I went to the front desk to request the voucher. There were two ladies at the check in desk. One was helping a customer and the other was on the phone. The one on the phone motioned for me to approach so I did, but then she kept speaking to someone on the phone and asking me to wait. In between she would ask me what I needed and then go back to the person on the phone. Annoying to say the least. I explained the voucher situation and she said I didn't need a voucher and printed me some sort of sheet and highlighted the breakfast inclusive part and told me to take it back to the breakfast room. So I did. When I handed the paper to the same man at the desk he said he didn't know what the paper was for. He needed a voucher. There was a manager named Robert there this time and he took the paper and went back to the front desk. He came back about a minute later, said sorry and to have a seat. When we got to the table we ordered coffee and had the breakfast buffet. About 10 minutes into having breakfast, our table attendant asked for my room #. I explained breakfast was inclusive. She then explained that I needed a voucher and that I would need to go get a voucher at the front desk. I asked to speak to a manger. By this time I am fuming. My entire morning is being ruined over the fact that no one in the entire hotel can seem to get us a voucher for a breakfast we already paid for. Robert came over to the table. He was polite and did try to remedy the situation, but as I explained to him, it's not about getting additional Bonvoy points. It's about you have now put me in a foul upsetting mood. What was supposed to be a nice get away has now started off with me being angry and upset which is also affecting the person I was traveling with.After my discussion with Robert ( The manager) I decided not to eat and just leave for the day. I stopped by the desk AGAIN and explained I was told I needed to exchange my keys..... They gave me two new keys and we left for the day. When I returned around 5:00 P.M. that afternoon, I went up to the room and the keys didn't work. Frustrating. I went downstairs to ask why the keys didn't work and this started an entire new conversation as to why I changed keys etc. etc. .. I eventually got keys that worked, but with the exception of Robert, everyone we encountered seemed to either not care or be so lacking in any sort of training that it was painful.The service alone is why this hotel cannot be a 4 star hotel. If you read any of my reviews you will see I recently spent a week at the FAIRMONT in Hawaii and THAT is a 4 star hotel.You may have a very wonderful stay here, but then again, you may not." }, { "user_review_posted": 19, "user_total_helpful_votes": 5, "expertise": 0.001167267722434, "user_cities_visited": 9, "review_days": 0.704271631982475, "helpful_class": 0, "review_text": "This hotel is in the center of the magnificent mile, great restaurants and food. The restaurant on site is also very good. I was surprised at the rooms. The last time I was here they were dated, but the hotel has had a total renovation and the rooms are great. This is one of the better smaller boutique hotels in the City. I attended a small conference here and the employees were very accommodating as well." }, { "user_review_posted": 25, "user_total_helpful_votes": 32, "expertise": 0.006103939093015, "user_cities_visited": 128, "review_days": 0.8012048192771081, "helpful_class": 2, "review_text": "We have stayed at this property in the past and love it for it's location. It is right on the waterfront with close access to restaurants, gyms (YMCA next door) and the Ferry Building across the street. This stay we were overwhelmed by the simple, yet fantastic update that this entire hotel has gone through...from the lobby, to the rooms, to the amenities. The staff here went above and beyond to make sure our stay was great. Morning coffee, free bike usage, free access to the YMCA (recently renovated as well), evening wine hour and great service....what more can you ask for? We travel to SF a lot and will make a point of coming back more often to the Harbor Court, as it exceeded our expectations! Thank you again for a great stay!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6960569550930991, "helpful_class": 0, "review_text": "I spend about 300 nights a year on the road. CQ SF is one of the best places I've stayed. Clean, quiet, accommodating, check. Great location, great staff. The wine happy hour, latte machine, and filtered water, all free, are a nice touch also.And it's far from the 'crazy' areas of SF, so it's safe. Will I back? O yeah." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.466593647316538, "helpful_class": 2, "review_text": "Service is horrible. If you want a bad experience and have the bell and parking staff hold your car and bags hostage go here. Rooms are nothing to rave about. Counter staff was apologetic but concierge was never there (on break) so if you needed anything ( a blanket, a towel) you got the \"she's on break\" response and it might show up someday." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.296823658269441, "helpful_class": 1, "review_text": "Rooms are cozy, continental breakfast is good and the personnel makes the difference. The location is ok, places to eat within walking distance or you can use UBER or call a cab. Also, they have a wine & cheese for their guest in the afternoon free of charge. Will stay again." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.5416210295728361, "helpful_class": 0, "review_text": "This hotel is fantastic, the decor is old fashioned but fantastically maintained.The bedrooms are excellent with the maid service second to none!All the staff are very pleasing and cannot do enough for you.It is expensive but well worth it for the service.It is in a quiet location but central for all the amenities such as shopping in the centre of the city and not far from the seafront such as pier 33I would highly recommend this hotel" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.059693318729463006, "helpful_class": 0, "review_text": "This place is clean and the location is very close to Siam square. But the room we got is claustrophobic small and the price is toooo high. Not include breakfast and there is no pool. The one you see in the photos is from the hotel next door. You can use it but you'll have to pay for it. There are a lot of hotels around, this place is not worth your money. Enjoy" }, { "user_review_posted": 18, "user_total_helpful_votes": 5, "expertise": 0.001238245859232, "user_cities_visited": 8, "review_days": 0.24096385542168602, "helpful_class": 1, "review_text": "I'd stay here again in a heartbeat, Great location - two blocks from metro, very little car traffic very comfortable room with excellent climate control. Super-friendly and helpful front desk staff and great bellmen - good providers of locaal directions etc." }, { "user_review_posted": 44, "user_total_helpful_votes": 24, "expertise": 0.002537791018426, "user_cities_visited": 23, "review_days": 0.453997809419496, "helpful_class": 1, "review_text": "My wife and I stayed here while waiting for our next flight, the rooms are clean, beds are super comfortable, staff are very friendly and helpful and they have a 24 hour free shuttle to the airport.We would definitely stay here again." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.45892661555312103, "helpful_class": 1, "review_text": "Great place in a nice location. I have no complaints at all. Near a few fun bars and restaurants. I'm an easy-going person so I tend to like most places. It was clean and there was relatively cheap parking across the street." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8159912376779841, "helpful_class": 1, "review_text": "This hotel is in a fantastic location. The rooms are lovely and comfortable. Nice amenities including a wine hour, access to the gym, as well as coffee and tea. The service is fantastic. Nahid at the front desk is friendly, kind and efficient." }, { "user_review_posted": 313, "user_total_helpful_votes": 87, "expertise": 0.001239107574631, "user_cities_visited": 97, "review_days": 0.569003285870755, "helpful_class": 0, "review_text": "We are Shell Vacation Club members and have been in this hotel many times. The location is really good. The rooms are of a good size and clean. But the bathrooms are sadly in need of Reno. Sinks, tub, tiles all of it. At least ours was. Additionally when the person above us showered the ceiling leaked. I am sure they will fix it but this seems to be our experience at these properties. We were in Boston last year and had to change our room as the door would not close properly. And the halls are tired. But the staff are always friendly and attentive." }, { "user_review_posted": 107, "user_total_helpful_votes": 163, "expertise": 0.007285450445015, "user_cities_visited": 97, "review_days": 0.31106243154435903, "helpful_class": 0, "review_text": "We chose the Hyatt Regency for a getaway weekend in San Francisco in large part because of its proximity to the Ferry Building. We left the car at home and took the ferry to the city. The Hyatt is right across the street and couldn't be more convenient. Parking is very expensive here (and at most city hotels), so taking transit is a good idea.The outside of the building is unattractive, but inside it's a different story. The large lobby with impressive views up to the ceiling certainly makes a statement. We also found our room to be quite nice. We'd booked a partial bay view room, and that's exactly what we got. The partial view was lovely. The room was fairly updated and spotless. The showers aren't particularly new, but the water pressure was so amazing that it made up for it. Wifi was free and worked well, which is always appreciated. Most importantly for me, it was quiet. I was worried when I saw earplugs on the bedside table, and there is a bit of city/traffic noise, but there was no hallway/guest noise and we slept soundly.Check in/out was smooth and easy. There's a bar and restaurant in the lobby, but since we were in San Francisco, a stone's throw from so many amazing restaurants, we never bothered to eat at the hotel. Everything in the Ferry Building is good. The Saturday farmer's market is a foodie paradise. At night we walked to Wayfare Tavern for a lovely dinner. We walked or took Uber all over the city during our stay at the Hyatt, and found it easy and inexpensive to do so. You can also pick up the bus nearby and easily take that across town.We found the Hyatt Regency reasonably priced, conveniently located, and a quiet, relaxing home during our weekend getaway." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.8247535596933181, "helpful_class": 0, "review_text": "Close to capital Hill and sites. Stay away from gift shop in hotel, way over priced. Ribeye dinner was outstanding and reasonable priced. Check in and out is very fast and staff is friendly and willing to make things right." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.506024096385542, "helpful_class": 0, "review_text": "What we liked about the resort is that it makes you feel like your home it had a full kitchen, living room, full bathroom and a nice roomy bedroom. They had breakfast up front in the lobby for people who didn't want to cook and that was nice it wasn't fare from the strip. The pool was so relaxing the kids really didn't bother my husband and I and the weight room was small but not to crowded." }, { "user_review_posted": 420, "user_total_helpful_votes": 256, "expertise": 0.0028488411805190003, "user_cities_visited": 231, "review_days": 0.189485213581599, "helpful_class": 2, "review_text": "You come to expect something special when staying at a Ritz Carlton; this one did not have any of that. Free Wi-Fi? \"Sorry, not on your reservation (it was)\". Use the house car? \"Sorry, take a cab\". We had a \"suite\", which was just a really big room, under no circumstances a \"suite\".The room was clean and quiet, but the bed was way too firm. The bathroom was decent sized, but nowhere to put your clothes! Good location on Nob Hill, easy to get a cab.Overall a decent stay, but nowhere near what you expect." }, { "user_review_posted": 39, "user_total_helpful_votes": 16, "expertise": 0.0018814169757560002, "user_cities_visited": 26, "review_days": 0.10514786418400801, "helpful_class": 1, "review_text": "We loved this hotel.The king sized bed was luxuriously sumptuous. We slept deeply and peacefully every night. Truly one of the most comfortable hotel beds I've ever slept in.The in-room Keurig coffee maker came with two Kona coffee pods daily.The 32\" flat screen TV didn't see much use by us but it comes with a PlayStation 3 attached for DVDs, Blurays, and games. All three of which can be \"rented\" for free in the lobby.The view from this beach front property is stunning.Daily breakfast of fresh fruit, cereals, breads, etc. served for free daily from 630-9.Smart elevators help manage and control congestion.Check out towels and portable beach chairs for free near the pool and take em down to the beach.On site Expedia tourism \"experts\" (as they call themselves) available to help you book day excursions.Really couldn't ask for a better stay, but be aware that this hotel is not brand new. And while they are renovating some things still feel a bit dated. The shower stall is small and uninspired. The rest of the bathroom is similarly small. This is a minor complaint and barely worth mentioning but with noting. We're loved staying here and would definitely stay here again." }, { "user_review_posted": 134, "user_total_helpful_votes": 45, "expertise": 0.001520039656072, "user_cities_visited": 341, "review_days": 0.18400876232201502, "helpful_class": 0, "review_text": "Located a block off the strip and across from Planet Hollywood, this Marriott property is in a great location and has large rooms at very reasonable rates. 2 pools, a small one on the roof, another lower down. Friendly staff, very clean, good concierge service." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 6, "review_days": 0.7721796276013141, "helpful_class": 1, "review_text": "Stayed at the Vitale for a night looking for good sleep, good food & a gym to enjoy. Totally delivered on all 3 and more, front desk & concierge super helpful and warm, good and comfortable room. Gym at the Y (included) was one of the best I\u2019ve been too. Great all round, hope to be back soon." }, { "user_review_posted": 73, "user_total_helpful_votes": 61, "expertise": 0.003946499314539, "user_cities_visited": 72, "review_days": 0.618838992332968, "helpful_class": 0, "review_text": "Great location for touring - near the White House, and close to several other main Washington D.C. attractions.For those with Marriott Elite status, they do have a concierge lounge; however, this is NOT open for weekend travelers (when closed, you receive 1,000 Marriott points per day).Unfortunately we had a few issues with our stay, including: having to request our bathroom be re-cleaned upon arrival, being locked out of our room twice because of a bad battery on the door, and being over charged upon departure (they did fix, but I had to call Marriott).I would recommend this hotel for weekday business travelers, conferences, and those looking for convenience. I would discourage this location for weekend travelers (because the concierge lounge closure) or those looking for a seamless and personalized luxury experience.Tip: Ask for a room on a high floor, we had a great view of the Washington monument." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 27, "review_days": 0.805585980284775, "helpful_class": 0, "review_text": "First room had a clogged sink, damp smell & we could hear every noise from the street. Moved to a different room on night 2 that smelt better & had less street noise with working plumbing. Vincent, Brian & Josie were the only redeeming factors of staying here. If you can, pick somewhere else." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.031215772179627004, "helpful_class": 0, "review_text": "I needed a few special accommodations and the staff were very helpful and friendly. I was only here for one night on business so i didn't spend much time at the hotel but I did enjoy every bit of it. Hotel Max has one of the only Hotel lobby's I would care to spend much time in. Plenty of room but cozy enough that I felt like I could stick around." }, { "user_review_posted": 91, "user_total_helpful_votes": 321, "expertise": 0.017015203708351002, "user_cities_visited": 61, "review_days": 0.30832420591456705, "helpful_class": 1, "review_text": "Conversations in Washington DC never fail to annoy me. Like most normal people I can bear to talk about politics -- for about three minutes. After that, for the love of God people, can\u2019t we converse about something else? But Washingtonians are not normal. They natter on endlessly about swing states, subcommittees, and security clearances. It\u2019s even worse in an Election Year when they are all jockeying for new jobs in January! Plus, sadly, the self-importance level of many Washingtonians is inversely related to their intelligence level. So I was not amused when My Dearest announced that we needed to be in the District during the hottest month of the year for an event involving his family.We were stuck in a massive traffic jam on the drive into Washington from the airport. So I was in a grim mood when I stalked into the Hay-Adams lobby for the first time. Immediately the magic of the place cheered me up. Lovely wood paneling on the walls and gilded moldings on the ceiling. The team at the reception desk could not have been more charming and efficient.Our room was elegant, bright, and comfortable. It was decorated in soothing shades of cream, willow, and light brown. I loved the crown moldings and the tasteful curtains. The furniture was a mixture of Colonial and more contemporary pieces. There were several richly upholstered chairs. What a pleasure to sink into them! The desk and tables were made of dark wood. Framed photos of government office buildings hung on the walls. I wanted to throw these in the trash. My Dearest raved that the bed was the best one he had slept on in months and then, as if to prove his point, he crawled into it and started snoring like a foghorn. There were plenty of electrical sockets and charging points beside the bed and built into the desk.The bathroom featured two sinks underneath a huge mirror set in a tasteful, painted wood frame. The mirror was well lit, and there was plenty of counter space around the sinks. The toilet paper was double ply but still too thin for my liking. The Etro shampoos and other bathroom product were lovely, and the smell reminded me of my childhood. I try not to be seduced by packaging \u2013there are so many other more exciting things to be seduced by. Still the bright red Etro packaging made me smile.While I adore designer European plumbing, the controls on Euro taps are often unintelligible to anyone not named Dieter. Too many times I have leapt screaming out of a designer European shower stall because the knob I thought would make the water warm turned out to make it freezing. The taps in the Hay-Adams shower were clearly labeled and easy to use. The towel hook within easy reach just outside the shower door was a thoughtful touch.The closet was small. This is understandable. When the Hay-Adams was built most people didn\u2019t schlep around as much stuff as we do now. The closet was well equipped with lots of sturdy wooden hangers, a shoe brush, an umbrella, an iron, and a full sized ironing board. There was even a special hanger for My Dearest\u2019s ties. The closet had a wonderful motion activated light, so I never had to fumble around in the dark.Service in the hotel was exceptional. There was always someone standing by the front door ready to swing it open for guests. Often a manager would greet guests at the front door.The Lafayette restaurant was agreeable in an old fashioned sort of way with an antique Steinway grand piano in the middle of the room. The kitchen serves tasty and well executed, if somewhat mundane, dishes. Service in the restaurant was friendly although not as polished as I would expect.Hooray for the bar in the basement! Great drinks. Skilled bartenders. The best hamburger in town. Just the right amount of boisterousness!I traveled to Washington DC under protest, but my stay at the Hay-Adams was delightful. When My Dearest and I next visit our Nation\u2019s Capital we will stay here again." }, { "user_review_posted": 5, "user_total_helpful_votes": 8, "expertise": 0.007657508551252001, "user_cities_visited": 4, "review_days": 0.15115005476451202, "helpful_class": 2, "review_text": "Truly a stay worthy of Waldorf reputation, thanks Andrew and team. Impeccable service, anticipating your needs, and there-when-you-need service. expansive fitness and spa. Try the eucalyptus steam sauna. Tip: Request the complimentary House car if you want to be dropped off within 2 miles of the hotel. They don't take reservations for it, first come basis. Considering the hotel is conveniently located in the vicinity of many touristy attractions: navy pier, chicago theatre, millenium park, art institute musuem, the house car when available is a useful convenience. We usually Uber'ed back to hotel." }, { "user_review_posted": 140, "user_total_helpful_votes": 54, "expertise": 0.0017622673034780002, "user_cities_visited": 52, "review_days": 0.098028477546549, "helpful_class": 0, "review_text": "The Hotel is wonderful. Great trails to walk. Many things to do wile staying at the hotel. Check the entertainment guide for the Officers Club. We where able to attend a evening of entertainment for no cost. They have a lot of fun stuff in the area of the Presidio like star gazing with telescopes on special occasions. The Museum has great history of the Presideo. You have the Walt Disney Museum as well to see. And you are walking distance of the Golden Gate Bridge. The breakfast and even wine and cheese was wonderful." }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 6, "review_days": 0.366922234392113, "helpful_class": 0, "review_text": "In San Francisco for a nephew's wedding and the family shuttling project (think clown car) dictated that we stay in/near the Upper Richmond area - the Geary Parkway Motel was spot on. The rooms were seriously immaculate (particularly including the bathrooms), the beds were extremely comfortable and the WIFI was free. The room a/c unit was powerful, new and quiet. Check in/out was easy and the helpful. As for value, rooms were less than $150/night! Amazingly reasonable for SF. And, best of all, within a block of the Geary is block after block of fabulous and diverse Asian restaurants as well as other easy dining accommodations... Also, tons of Asian tchotchke shops... As for me, I just cannot get enough of them (sadly, I am not kidding)." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.14676889375684501, "helpful_class": 1, "review_text": "We stayed at this hotel in an ocean view room for two nights at the tail-end of an extended stay in Hawaii. We arrived just before 12:00 noon. It took several hours to check in and a whole day to get hot water for a decent shower. From the very check in (where we were ignored by front desk staff) to the check out (where we were not even asked how our stay was) - it was a highly disappointing experience. The rooms were small, there was no balcony, the bathroom was extremely cramped, with no instructions provided as to the amenities of the hotel. This latter point had several impacts - including being frog-marched through an 100 meters of a restaurant to a staging point where we were forced to wait 25 minutes for a 'complementary breakfast' to being told at check-in that we needed to pick up beach towels from housekeeping (since it was after 6pm) only for housekeeping to tell us that the was no such things as beach towels. Needless to say we didn't have the right towels or tags for the pools that were part of the hotel. We rung the concierge for advice regarding a late shuttle to the outlet stores only to be told that there was no shuttle running and it could not be arranged. We then arranged it ourselves without issue. I could go on with numerous other examples. In summary, the hotel was beautiful and grand, but grandeur and history were continually emphasised ahead of friendliness, helpfulness and service. In this case, 5 star prices equated to 2 star service." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.615005476451259, "helpful_class": 1, "review_text": "Suite very small, no bar or restaurant facilities, overlooks a main road. Excessive pricing, we found much better accommodation at half of the price including better facilities. Would not return.We were in the are on business for two weeks so we booked a suite with lake view. The suite was very small and not conducive to working in comfort, the decor was dark and lighting inadequate. With no bar or restaurant facilities this was not fir for our purpose, however this hotel charges in 5 star class for a 2 star experience. The view of the lake is actually a view of the road and buildings in front of the lake, yes you can see water but not what i would class as a lake view." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 7, "review_days": 0.45125958378970404, "helpful_class": 1, "review_text": "Stayed here for 2 nights for a business trip. Lovely lobby and bar area, and the decor was pretty, however I had a king room reserved and was given a TINY queen room. This room had a giant mirror right next to the bed (you could touch the mirror from the bed, this was beyond strange. The bathroom while clean was also very small. The hairdryer was only 1500--and a model from at least 20 years ago, it barely worked (a small thing, but a working hair dryer is a necessity for this business traveler)." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.6610076670317631, "helpful_class": 0, "review_text": "Upon i arrived the hotel and check in with the receptionist name Otto,Siriya and Nikky provided hotel information very well. They are a professional in providing a good service and have a great smile when i entered to the hotel and met the staff feel like i am staying at home. Thank you for all the staff that provided a good service during i staying here." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.287513691128148, "helpful_class": 1, "review_text": "Before I booked here, I've never heard of it. But now being a guest here I'd definitely recommend it! It's in a good spot, next to a lot of things including Walgreens, souvenir stores, Tix4tonight, and restaurants. The room was nice, I stayed in a studio with 1 murphy bed and it included a kitchen area with a fridge (and microwave!) and a balcony. Everyone was really nice, I'd stay here again." }, { "user_review_posted": 23, "user_total_helpful_votes": 14, "expertise": 0.002844820555627, "user_cities_visited": 18, "review_days": 0.7245345016429351, "helpful_class": 1, "review_text": "This hotel could almost be termed an upgraded hostel with private rooms. It is a small and quiet historic building adjacent to an historic Italian eatery. It is well-priced for a SF hotel particularly that is in close proximity to Pier 39. The toilets, sinks, and bathtubs all are outside of the bedrooms; I generally didn't find much issue with having to wait, and they were well-maintained and clean. Free coffee and extra treats in the small lobby. All the corridors and common areas are pretty tight as far as elbow space goes. But I think they do a good job maintaining the facility and being upfront of what you are getting. My one big disappointment was the size of the rooms. Even after observing photos beforehand, I was surprised how actually small the rooms were. With the two twin beds and an Armoire and not much else (no TV, microwave, etc...), it was still impossible for myself and my young daughter to lay out our suitcases and take clothes out. Impossible to be as organized and efficient with our personal belongings. Just be forewarned, although I believe options as to floor/bed space are available. But don't underestimate how tight your bedroom can be." }, { "user_review_posted": 30, "user_total_helpful_votes": 5, "expertise": 0.000698812019566, "user_cities_visited": 11, "review_days": 0.41730558598028406, "helpful_class": 1, "review_text": "We tried to stay at this place. No heat in room maintenance didn't care enough to fix it. Room was 66 degrees all night. We moved to the Excalibur very first thing in the morning. Room was a joke with three small rooms they call a villa lol. We were told it was a resort. It's not, you can't even find a place to eat breakfast around it. Way too far off the strip to be convenient or fun. Looks like the whole place was built by the lowest bidder. Not worth setting a foot in the door. Pass it by." }, { "user_review_posted": 27, "user_total_helpful_votes": 13, "expertise": 0.002227207898619, "user_cities_visited": 58, "review_days": 0.42223439211391, "helpful_class": 0, "review_text": "We were there on a very busy weekend in Washington and the Capitol Hill Hotel was a great place to get away from it all. Coffee and tea were available all the time and all the employees we came into contact with were very friendly. The best part about our stay was our room. I can easily say that our room (411 in the other building-yes a different building) was one of the nicest hotel rooms I have stayed in. The room was large and nicely decorated. Loved that the floors were NOT carpeted. There was also a full couch and coffee table, kitchen and a small dining table. Based on our experience we would not hesitate to stay there again." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.44359255202628606, "helpful_class": 1, "review_text": "Came to Hotel Zelos for a conference. Had a lovely stay. Enjoyed the room to prepare for my presentation as well as enjoyed night life (dinner, drinks) in and around the hotel. VERY convenient location in San Fran. Stayed at Hotel Zelos cause the rate was better than the conference hotel!" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 52, "review_days": 0.904162102957283, "helpful_class": 1, "review_text": "We have recently returned from 5 nights (23rd-27th June) at Alohilani Resort and although I don't leave a lot of reviews I felt one was necessary in this instance. The location is very convenient and central to most things in Waikiki. On arrival, we thought the foyer and O Bar were great, just loved the coral artwork behind the check-in desk and of course the aquarium and its inhabitants :) Our room was good, beds were very comfy, our bathroom was well appointed and very clean. We dined at Morimoto which was fabulous and highly recommended. The good pretty much stopped there sadly. It was impossible to sleep with the very large and noisy aircon running, the hallways are particularly noisy - slamming doors, noisy conversations, crying children etc echoing which is extremely annoying when you are trying to get a decent nights sleep. We were also a little surprised that there was no swipe card security in the elevators, so anyone could access the accommodation floors. The main reason for the poor rating though is the fact that the pool and surrounding deck is not exclusive to the hotels paying guests. This property like many others charges a $40 USD per night fee for the use of the pool and other amenities, which we knew about and were happy to pay, but we didn't expect to compete with people (large and loud groups) from other hotels when trying to order food and drinks, not to mention find somewhere to sit or heaven forbid, squeeze into the pool :( We will certainly return to Waikiki but will be doing a lot more research before booking accommodation and we will never return to this particular hotel again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.09857612267250801, "helpful_class": 0, "review_text": "We have stayed at the Edgewater several times in the past and we plan to return this fall! We recognize the staff upon each return and they are very community oriented and friendly. We always experience a quiet, long week end that helps us forget about our constant hustle & bustle in Washington, DC.. See you all this winter!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.046002190580503005, "helpful_class": 0, "review_text": "My best friend and I stayed at the Shoreline Hotel Waikiki to celebrate our birthdays, and from the minute we walked in we were treated as very special guests. Stella checked us in and became a much needed source of info for us throughout the entire trip. She was so helpful and even sent us personalized birthday cards and champagne on our arrival. Stella is the best! Seriously have never had better customer service at a hotel, all staff included.The room was adorable, super clean (and this is coming from a super neat freak), and perfect for the trip. The location was amazing, just a short few minute walk to the beach, but also tucked away on a quiet street. The tea, water, and coffee in the lobby was wonderful after coming in from a day at the beach and or when leaving for the day.Checkout was so easy and the hotel arranged our shuttle to the airport so we didn't have to do a thing.Our stay couldn't have been better!" }, { "user_review_posted": 39, "user_total_helpful_votes": 17, "expertise": 0.0020059017079870002, "user_cities_visited": 23, "review_days": 0.439759036144578, "helpful_class": 0, "review_text": "This is not a luxury hotel but it's very good location and excellent price make it a good place to stay if you don't need anything fancy. My grandson and I had the 2-bedroom Suite which was very good in that it allowed each of us to keep our own nighttime hours without disturbing the other. The rooms were quite small but adequate for one person in each. The one bathroom that connects the two rooms has a toilet and a very small shower stall. There are a few things that can be expected in such an old building like quirky hot and cold water faucets and a shower that does not drain well, But the rooms hand been freshly painted and the carpet looked newThe reception area is being renovated and in the meantime it is somewhat threadbare. There is no Lobby to speak of. But the young people at the desk were quite nice and helpful. Unfortunately their computer charged me and additional fee for having stayed in a suite even though my reservation said all charges and taxes were already paid for.All in all my grandson and I were very happy with the hotel but I don't think I would go back there if I was traveling with my wife or anyone who isn't willing to rough it a bit." }, { "user_review_posted": 108, "user_total_helpful_votes": 54, "expertise": 0.002317113538563, "user_cities_visited": 130, "review_days": 0.19989047097480803, "helpful_class": 0, "review_text": "This place was one of our long time dream locations...and we did NOT get dissappointed. Apart from this hotel's history, the ambience, the sheer fascinating location, we were mostly thrilled by the outstanding and top notch service of the entire crew.Reception, housekeeping, roomservice, bar, beach...they all were well trained and purely a pleasure.Recomendation: try to get into one of the rooms in the \"old\" part of the palace. We really enjoyed our ocean view over Waikiki Beach." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.207009857612267, "helpful_class": 0, "review_text": "I booked online through make my trip and booking was dirt cheap . the rooms were awesome with all the five star facilities. Their breakfast was even more spectacular with everything to chose from Indian continental thai. One of the best hotels in Bangkok considering the price. Have a happy stay friends." }, { "user_review_posted": 22, "user_total_helpful_votes": 3, "expertise": 0.000551693699657, "user_cities_visited": 51, "review_days": 0.284775465498357, "helpful_class": 0, "review_text": "I have never stayed at an airport hotel, and after this experience I am not planning on doing it again. I checked in at 8 pm and there was a pretty long line. The girl working the desk was hustling but she was new and was completely overwhelmed.Besides that, rooms were outdated. They are selling runway view as a perk, its not. Its loud and if you open the window you can smell the plane fumes.Overall - good not great." }, { "user_review_posted": 35, "user_total_helpful_votes": 19, "expertise": 0.00252518087672, "user_cities_visited": 81, "review_days": 0.61117196056955, "helpful_class": 0, "review_text": "This hotel is a bit out of date (needs some renewings) but is a good place to be in Bangkok. The breakfast has a good variety to offer. Unfortunately the staff has not been very helpful (our key for the AC did not worke and they promised to help, but did obviousely nothing. After 1 hour and 4 callups they sent someone to help us in the room hot like sauna).. At our last day there (departure to the airport with waiting taxi) it took them another 20 minutes to finish checkout although we announced it before. Our bed seems to be ok, but bathroom was old and not too clean.The pool is nice, WIfi is weak." }, { "user_review_posted": 42, "user_total_helpful_votes": 26, "expertise": 0.0028950783667760003, "user_cities_visited": 35, "review_days": 0.6659364731653881, "helpful_class": 1, "review_text": "We stayed here again in Christmas time last year based on our 2012 good experience. This time not so much. Stains on the chair and floor. You can tell the hotel is not being taken care of by the staff. We left early in the morning. We couldn't find anybody at front desk. The management doesn't seem care anymore which ruin the hotel reputation." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.056955093099671006, "helpful_class": 1, "review_text": "The positives: Very close to the mall and the sites. Parking was included in our package. The hotel was clean and updated. The staff was friendly. The room was clean and large enough for a family of 4.The not so positives: Close to the train...could hear it but was not super loud where it woke us up or rattled the room- LOL! Not many restaurant options besides the hotel restaurants, which were pricey. Paid $60 for breakfast and about the same for a late lunch.Overall, had a great family getaway and would consider returning to this hotel the next time we are in town." }, { "user_review_posted": 59, "user_total_helpful_votes": 87, "expertise": 0.0070485883186800005, "user_cities_visited": 41, "review_days": 0.06352683461117101, "helpful_class": 0, "review_text": "Very nice. Very convenient. Clean. Great location. Awesome restaurant. Wonderful experience. People next door decided to have a post-bar-closing party in their room. We called the front desk. Within one minute that party was SHUT DOWN, and we never heard another peep. Great service! (Thank you!) We'll be back!" }, { "user_review_posted": 32, "user_total_helpful_votes": 10, "expertise": 0.0014068189341270001, "user_cities_visited": 16, "review_days": 0.07447973713033901, "helpful_class": 0, "review_text": "I can't praise this hotel enough. The staff goes out of their way to be helpful which I find is a direct reflection of the management. The hotel is clean and newly refurbished. I was sitting at the bar and the bartender accidentally spilled wine on a patron. 2 staff members came running with towels. Needless to say, they replaced the wine and it was on the house. Then a few minutes later the hotel manager came over to personally apologize and accept responsibility and pay for the dry cleaning. Yes, it's what should have happened, but to witness this in person was impressive. This is a fantastic property in a fantastic location in a fantastic city. Guess I'm a 'fan'!" }, { "user_review_posted": 21, "user_total_helpful_votes": 8, "expertise": 0.0017391487103500002, "user_cities_visited": 16, "review_days": 0.37130339539978, "helpful_class": 0, "review_text": "The check in was quick. We got there early morning and were advised to go for a breakfast while the apartment was being cleaned. Able to go in the apartment at about 1 pm.The apartment had two large bedrooms with a lot of storage space.The lounge was spacious with good sofas to sit. The kitchen was also spacious and well appointed.A small shop is in one of the block and another on the main road. Lots of different restaurants within walking distance.The beach is few minutes away. It was very busy in the evening with lot of people enjoying the stroll down the beach area.There is also a tram stop opposite the main gate and this joins up with the main tram going up to the old Dubai. Advise you to use this as traffic using taxis is horrendous." }, { "user_review_posted": 5, "user_total_helpful_votes": 8, "expertise": 0.007657508551252001, "user_cities_visited": 5, "review_days": 0.380065717415115, "helpful_class": 1, "review_text": "I booked this hotel as a last minute stay while in DC and the offer (via Orbitz) was highly appealing for a 4-star property. The staff could not be more attentive, however, the hotel itself is far from the 4-star classification it gets on most websites.There were multiple issues during our stay and while they were resolved quickly and with care, I would not come back to this property. Specifically,- parking is overpriced at $45/night. I don't pay such rates even in NYC.- pillows and mattresses are old and highly uncomfortable. My mattress had a bulge in the middle, which I did not see when going to bed, however, in the morning I was in pain and had to switch rooms (I am 35 and athletic with no back issues).- housekeeping is subpar as we found clumps of hair in our shower- overall room decor is worn and sometime downright bizarre. Carpets are worn and/or stained, window curtains in the bathroom hang on a stretched piece of plastic wire tied to two screws in the window frame- there is no room service at all, an unacceptable omission for any property that claims to be 4-star- hotel bar is overpriced by a factor of 2 with a single tequila shot setting you back $15.Overall, avoid at all costs until new management takes over or the hotel is renovated." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8702081051478641, "helpful_class": 0, "review_text": "Thank you roda amwaj for upgrading my room . You guys made my birthday extra special. Super beautiful and very accommodating staff.The room was super clean .. all the things you need from kitchen to living room to your bedroom.. definitely will book another day here." }, { "user_review_posted": 64, "user_total_helpful_votes": 33, "expertise": 0.002392971422266, "user_cities_visited": 93, "review_days": 0.40416210295728305, "helpful_class": 0, "review_text": "I chose The Chancellor for its proximity to my family's apartment in Union Square when we had an overflow of relatives visiting during Christmas week. What a terrific find this hotel was!After the quick check-in, we found ourselves inside our second floor room. It was very clean, cozy, quiet, and good sized (considering the area). The bed was so comfortable, we overslept two hours past our alarm!We had a very relaxing stay at this property with all conveniences at our doorstep- endless shopping, numerous restaurants and cafes, and easy access to transportation around the city and SFO. We decided to rent a car for three days and easily found free street parking nearby each night. We took day trips around the city, to Muir Beach/Point Reyes, and to Monterey/Carmel. I couldn't have asked for a better hotel in the most perfect location!" }, { "user_review_posted": 35, "user_total_helpful_votes": 23, "expertise": 0.003080027111804, "user_cities_visited": 11, "review_days": 0.194414019715224, "helpful_class": 0, "review_text": "I walked in and was impressed with the chic lobby with beautiful Christmas decor. My room was spacious, but that is about it. The sheets were starchy and the mattress was too firm- slept horribly both nights. The room had a mini bar but no fridge, so my leftovers had to be thrown out. I also had problems with the hair drier. Positives: the fitness room was great, and the lighting in the room was excellent." }, { "user_review_posted": 16, "user_total_helpful_votes": 3, "expertise": 0.000799955864504, "user_cities_visited": 88, "review_days": 0.692771084337349, "helpful_class": 0, "review_text": "I like this casino because it\u2019s clean, spacious and not smokey. Surrounded by all different types of restaurants. They have a food court as well with nice selection. I remember they have Capriotti. But we frequent their Feast Buffet. We come at almost end of breakfast for modest price and then you can stay to enjoy their lunch. Reasonably priced. Delicious food, very good selections of Italian, Chinese, Japanese, Mexican, etc. Gelato & wide selections of cakes, cookies, pastries." }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 9, "review_days": 0.374041621029572, "helpful_class": 0, "review_text": "It's not a boutique, but it's not a huge convention hotel. It's new and the staff are very responsive/go out of their way to help. Very close to the Magnificent Mile. Rooms were nice and bed was fantastic. No quirks in the room. We were on the 7th floor with a City view, and that was pretty awesome. I'd prefer a little higher and next time I'll try to get a view of the lake." }, { "user_review_posted": 28, "user_total_helpful_votes": 19, "expertise": 0.003184060780883, "user_cities_visited": 16, "review_days": 0.6193866374589261, "helpful_class": 0, "review_text": "At the foot of Knob Hill and on the cable car line on Powell. Convenient to shopping and a multitude of restaurants. Rooms are currently being nicely updated with good views to be had. The lobby is tired but must be part of the renovation.Staff Is friendly and helpful and the concierge, Melinda was knowledgeable and accommodating. The bar is lacking a bit particularly in a food town with so many adroit bartenders all around. The hotel has a good sized and well equipped fitness center. All in all not a wow hotel but a consistent Marriott property." }, { "user_review_posted": 58, "user_total_helpful_votes": 27, "expertise": 0.002149703036598, "user_cities_visited": 39, "review_days": 0.16484118291347202, "helpful_class": 1, "review_text": "This is a hotel without all the razamataz casino,,, it was clean, close to the strip and we had an amazing apartment overlooking the strip,,,I would go to this hotel again without hesitation...Bathroom was amazing...." }, { "user_review_posted": 64, "user_total_helpful_votes": 25, "expertise": 0.0017861083526420002, "user_cities_visited": 21, "review_days": 0.616100766703176, "helpful_class": 0, "review_text": "I used to live around the corner from the property, so know the neighborhood very well. I was very pleasantly surprised at how spacious the room was and the modern finishes. Complimentary breakfast is an added bonus! This hotel was a great value at a great price (minus the absurdly high cost of parking). I enjoyed my stay here MUCH more than our previous stay at the Palmer House, which was more expensive! I would definitely stay here again in a heartbeat." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 8, "review_days": 0.42059145673603504, "helpful_class": 0, "review_text": "What a unique hotel! I was in town for just one night while traveling on business. I was not disappointed! Walked into my room to a fire burning in the fire place. My room was small but had a fireplace and refrigerator and updated bathroom! Kuerig coffee pot and mini bar if you decide to indulge. My room had a view of the Space Needle but being on the waterfront there are rooms with views of Elliot Bay also. I walked to dinner at Cutters Crabhouse which is very close to Pike Place Market. I would highly recommend and I would even like to visit again myself!" }, { "user_review_posted": 57, "user_total_helpful_votes": 34, "expertise": 0.00278556924143, "user_cities_visited": 29, "review_days": 0.932092004381161, "helpful_class": 0, "review_text": "You get what you pay for. It was a spacious room with comfy beds.. huge casino, right in the heart of fremont... but nothing else. The sink and the shower were dripping. The toilette flooded. Personally, i wouldn\u2019t stay there again." }, { "user_review_posted": 8, "user_total_helpful_votes": 22, "expertise": 0.01324064879179, "user_cities_visited": 4, "review_days": 0.174151150054764, "helpful_class": 0, "review_text": "The hotel staff were all very nice at every encounter. The location wasn't bad.....just plan on a lot of walking to get to all the landmark sites and museums. A few things to be aware of are...the $45 per night parking fee, VERY small bathroom, robes are very small..wouldn't fit anyone over a size 8, breakfast is awful at $17 for a small buffet that honestly should be no charge. Also, our room was not vacuumed the 4 days we were there." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 4, "review_days": 0.124315443592552, "helpful_class": 1, "review_text": "I was a bit hesitant when I booked this hotel since most reviews I read had been good except that most stated that the rooms were rather small. We chose the \"king superior\" room and I was relieved to find that this was not the case. There was plenty of room to walk around the king size bed with no problem. The room was very clean. It had a closet with a safe, iron, hair dryer etc. The room did lack a dresser. The pool was small.We didn't go to the dining room since prices were a bit high.The hotel is a short walk to Collins Ave. the beach, restaurants, etc.I would stay there again." }, { "user_review_posted": 65, "user_total_helpful_votes": 30, "expertise": 0.002130386440217, "user_cities_visited": 26, "review_days": 0.12541073384446802, "helpful_class": 2, "review_text": "We stayed in two club adjoining rooms with my two Children. 10 hotels in a row in the US and this was one of a few to honour a adjoining room request!Rooms were very nice (as they would be on a club floor!) and just redecorated.On arrival the kids had some popcorn and candy delivered to the room.My daughter liked the chocolate on her pillow each night.The club lounge is exceptional - I have been in many but this one is full service and well stocked - if they don't have it out you can ask and they will get it (e.g. a bowl of strawberries). They also had some plain food which we needed after weeks of hotels.Check in was very friendly and again the kids liked the fortune cookies at the entrance.Location was great, a little cable car (tram) ride up the hill. Lots of nice restaurants nearby.Very friendly staff.Only extremely expensive thing is the valet parking - ouch!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.29353778751369103, "helpful_class": 0, "review_text": "Our family of four stayed at Hotel Del Sol for 6 days and it couldn't have been more perfect. A happy and colorful place, the staff was very friendly and helpful with lots of good tips and the location was amazing. We quickly learned that the public transportation routes were right out our back door along with some of the best restaurants and boutiques the city has to offer. Not only was the neighborhood itself perfect, but we were able to take the Muni to all off the hot spots (Fisherman's Wharf, Chinatown, Union Square, Golden Gate Park) with great comfort and ease...always feeling safe.After a morning of their complimentary coffee and baked goods by the sparkling pool, we hit the streets. It was always a joy to come back to our \"home\" after a day out and about. The room was always clean and beds freshly turned down, ready for us to relax in and chat about our amazing day in the city. The beds were comfortable and it was a quiet neighborhood for a city so we always got a good night of sleep.This was our first time staying at Hotel Del Sol. We have family living near the city and from now on every time we visit we plan to stay at Hotel Del Sol. Why change when you have found perfection?" }, { "user_review_posted": 69, "user_total_helpful_votes": 42, "expertise": 0.002844820555627, "user_cities_visited": 89, "review_days": 0.09309967141292401, "helpful_class": 0, "review_text": "The room was very big and could accommodate a roll-away bed as well as two doubles which was very convenient and saved us a lot of money.The view from the top bar is impressive.The pool and gym were of a very good size and not too busy.The staff were all friendly." }, { "user_review_posted": 89, "user_total_helpful_votes": 50, "expertise": 0.002617135730287, "user_cities_visited": 53, "review_days": 0.5115005476451261, "helpful_class": 0, "review_text": "To be sure, this is a timeshare resort. Expect a sales pitch, a temptation to attend the presentation (we were offered $125 gift card and discounted shows), and if you do accept then pushy salespeople who rival car salesman in obnoxiousness. But if you stay at this resort, most likely you're owners who are very familiar with these tactics.The nice thing about this particular timeshare is that throughout the pitch everyone was very nice and not pushy at all--save for one. He was pretty horrendous but thankfully we didn't interact with him much at all.The resort itself was quite nice. It was super hot during our week in Vegas but the room was nicely air conditioned. The beds were quite comfortable in our 2-bedroom suite, the kitchenette adequate, and the baths were spacious.Our 5-year-old especially enjoyed the pools including the waterfall in the main Mayan pool. He was a little wary of the slides so we did not test them out. The water was a little too cold for me but refreshing after the initial shock, considering it was over 100 degrees every single day.We enjoyed this resort very much but did have two complaints: First, 4G in the area was practically non-existent for us and the free wifi inconsistent. Both my husband and I had brought our laptops to work remotely and it was too frustrating trying to get any work done. Secondly, check-in is at 4pm. We arrived at 10am knowing that we were too early and planning on storing our luggage while we did some exploring. They signed us up for a texting service which would text us once our rooms were ready, a service we really appreciated. 4pm came and went without a text, which was fine since we didn't finish our activities until then and came back to the hotel at 5pm. We ended up waiting for a while because we were told that our two rooms (we came with friends of ours) were not ready and would not be ready until 6pm if we wanted our rooms close together. If we didn't mind having rooms in two separate buildings, then we could have our keys. It wasn't the ideal situation but we were hot, tired from a long day of travel, and cranky so we accepted. Apparently, you don't get your rooms assigned to you until after you check in so it makes coordinating multiple rooms even more difficult.Despite these hiccups, we still enjoyed our stay and prefer this resort to the other Diamond property, the Polo Towers." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.282584884994523, "helpful_class": 1, "review_text": "I stayed here and I shocked at the treatment from the manager's on duty. There was never any eye contact, no greetings, nothing at all. I even was able to obtain a room key from the front desk manager (gentleman in a grey suit). While he did ask me for ID, he never took his eyes off the screen to check it, but yet and still gave me a key to the room.There is a young man who worked the front desk (Landry) who made eye contact and spoke to everyone entering and leaving the lobby as the front desk is next to the elevators, This young man showed more professionalism then the manager's on duty.There was also the housekeeper on the 7th floor who did a great job, very friendly and warming.Manager's please take note of these two employees, without them your hotel is a -1" }, { "user_review_posted": 59, "user_total_helpful_votes": 10, "expertise": 0.000712526439219, "user_cities_visited": 97, "review_days": 0.121029572836801, "helpful_class": 0, "review_text": "The hotel furnishings are 5 star quality, but we experienced multiple issues during our stay that were not resolved despite host and management promises.We went for an expensive view suite and arrived early (2PM) and very excited to experience this top rated downtown Seattle hotel. The hostess was new and mistakenly gave us a suite with no view (only a brick wall was visible in any direction). The admitted error could not be corrected by either hostess because they were not empowered to make changes. Despite promises, management was unavailable due to a meeting followed by urgent support needed for the overloaded valet service. We were promised a management call (that never came) and went for a late lunch at Pikes Market. After 2 hours (4PM) we found the still busy manager and were assigned a new room. The small replacement room on the 6th floor had a partial view but was dirty and not a suite. When we tried to have this second error corrected, management (Mohammad) was unable to respond for another 2 hrs while we waited in our room despite his repeated relayed promises. We gave up and left for the art walk at 6:30PM. On our return, Mohammad was finally done with valet backup, apologized but could not give us the view suite we ordered due to fully booked rooms. He instead reduced our room charge to fit the regular room and gave us champagne and a free breakfast as compensation.Most upsetting parts for us were the unacceptable poor service, dirty room and lost 4 plus hours of precious vacation time.Even a great hotel can be awful with poor management." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 91, "review_days": 0.6117196056955091, "helpful_class": 0, "review_text": "Our second stay at Capitol Hill Hotel was just as pleasant and welcoming as the first. The first time we were part of a sports team who received incredible treatment and accommodation (we were allowed to use the lounge for a team pizza party). This time was just my daughter and I, in town to visit a friend in the Senate Page Program and watch the Senate in action from the Gallery. The location of the hotel couldn't be better for Capitol and area museum visits, and every member of the staff we encountered could not have been nicer or more accommodating. Will always return here!" }, { "user_review_posted": 344, "user_total_helpful_votes": 86, "expertise": 0.001103387399315, "user_cities_visited": 167, "review_days": 0.44359255202628606, "helpful_class": 0, "review_text": "Was here on business and enjoyed the location. Beach across the street, plenty of restaurants within walking distance, and the zoo close by. Hotel a tourist location so missing some business services. But overall a solid hotel." }, { "user_review_posted": 19, "user_total_helpful_votes": 37, "expertise": 0.009343949081575001, "user_cities_visited": 45, "review_days": 0.5706462212486301, "helpful_class": 1, "review_text": "This is one hotel which deserves a 5* rating from a hotelier like myself. Prior to my arrival, I was notified by Nicky that I'm given a complimentary upgrade from Deluxe Suite to Junior Suite as it is my birthday getaway. Upon arrival, Aung upgraded me again from Junior suite to 1 Bedroom Suite (probably they ran out of Junior Suites already).The location of this hotel is great as it is 5 minutes walk from the Ratchathewi BTS station. Platinum Mall and Central World are about 15-20 minutes walk away. If you don't mind walking further, you get to visit Pratunam Market, Neon Night Market and Palladium Night Market. So much of local snacks, food, clothing, accessories to choose from. Not to mention that there are 7-11 everywhere that you can get your last minute snacks if you are too lazy to walk to a nearby restaurant.Love this hotel and their staffs and will definitely return to stay here the next time I come to Bangkok." }, { "user_review_posted": 60, "user_total_helpful_votes": 58, "expertise": 0.004582735665158, "user_cities_visited": 357, "review_days": 0.24041621029572802, "helpful_class": 0, "review_text": "I have stayed in this hotel every January for the last 6 years and it never disappoints. The rooms are very big and well catered, the staff are excellent and the location is very good also. The roof top bar has great views and a great place to relax. Sams bar has great food and sport to watch with free popcorn! For the price range in Dubai, I think this is the best on offer." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "Staff very friendly, helpful. Location to the Safeco is great especially if you have been drinking beer during the game. Easy walk across the street. Have to budget for their Valet Parking. Overall, for our short stay it was perfect." }, { "user_review_posted": 124, "user_total_helpful_votes": 62, "expertise": 0.002317113538563, "user_cities_visited": 57, "review_days": 0.0, "helpful_class": 1, "review_text": "When we first got to the hotel, I loved it. The pictures that I have seen of the hotel were spot on. Beautiful. My husband and I were there on a short stay on a \"Babymoon\". The girl who checked us in lacked any friendliness, but I brushed it off as I was excited to be there. I was very happy though, having arrived very early, our room was ready so we were able to check in early, which I was very appreciative of them accommodating us. The room was large, we booked the executive King Suite, and fit our needs. We thought that the TV in the room was very small considering that usually now a days they are bigger than that. But some of the things that I loved were the lamp lights, the views of the city from our room, and the floor creaking as we walked across it (like I said I love the old world charm).Now here are the problems that really upset me. I was trying to be forgiving...the toilet would not flush unless you held the handle down for the majority of the time, which is very annoying, but then little problems kept happening. We went to go out to dinner and we walked down stairs to ask the same lady that checked us in about any recommendations she had. She was on the phone, then asked us if we had a question, we told her we could wait till she was off the phone, and she told the person to hold on (so it must have been a personal call), and when we asked her, she said the Acadia behind the hotel is good, but otherwise we will have to go to China town if we wanted to eat anything. That was all that she said, and then got back on her call. The rooms are right by the road which makes for a very noisy room, so I had read that they give you ear plugs to help with the noise. Well, when I called down to ask about them since there were none, they said unfortunately they were out, but I could go buy some at CVS. That was really frustrating. The next morning when we went to go out for the day there was no Do Not Disturb signs in our room and since that was the last day and night that we would be there, we just preferred to not have our room serviced. The same girl was at the desk, and we asked her if she could please make sure that our room was not serviced since we did not have a sign. She got our room number and said she would let house keeping know right then. To our surprise when we got back, our room was serviced. I was very upset at this point. I feel the service was severely lacking and the fact that our privacy was not honored really was not ok. I called down to let them know of my frustration and they said there was no supervisor there but they would relay the message.That night my husband was ironing a shirt so that we could go out to dinner, and all of a sudden there was a dark rusty mark on his shirt. We looked at the iron and there was something all over the front of it, and it stained his shirt. I called down and asked that someone come up and look at the iron and his shirt right now. They sent up someone from housekeeping who brought us a new iron which is not what we asked for. He even said you need a new iron? We said no we want to show someone this, he said did you tell the front desk? I said that is what we called down for. He took the shirt and then someone from the front desk called us back and said to my husband that I asked for a new iron, and he said no I was standing right here she said she wanted someone to come and look at the shirt. She said she would see what she could do about the shirt, we said we would like to see if you can please clean it.When we came back from dinner they said that their dry cleaning service wouldn't be back in time since we leave in the morning, and they had no way of taking it to get laundered either. They said for the inconvenience they were going to take $30 off our bill, which the shirt is more expensive then that, and we said ok, which she replied with a your welcome. They never apologized which is completely rude ( I am attaching pictures to show). The next morning there was NO hot water so we couldn't even take a nice shower before we left, and then there was no credit to our bill and the poor people at the desk who were completely new, had no idea about all that we went through.As you can see communication and service did not happen at this hotel, which makes me sad, because it could've been a great place to stay." }, { "user_review_posted": 17, "user_total_helpful_votes": 10, "expertise": 0.002745487470062, "user_cities_visited": 9, "review_days": 0.43483023001095206, "helpful_class": 0, "review_text": "Gorgeous hotel on beautiful Waikiki beach. We had fantastic ocean view room with balcony. Wonderful view of Diamond Head. The food was above average. Lounge was good time with friendly bartenders. I would definitely stay here again. On Friday nights you can see the fireworks shot off at Hawaiian Hilton Village. Walk out onto the stone pier for great sunset views" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.6484118291347201, "helpful_class": 1, "review_text": "Do not stay at this hotel! I am on the top floor, far from the street. Non stop beeping, alarms, trucks backing up, dumpster slamming. It starts at 2am and goes until 7. Completely ruined my vacation! I have been here three nights, and it doesn\u2019t stop. Pretty hotel, but by far the worst experience ever. It\u2019s actually happening now. Non stop beeping outside, I have a massive headache. Please choose a different hotel!" }, { "user_review_posted": 77, "user_total_helpful_votes": 46, "expertise": 0.0027899938525550003, "user_cities_visited": 39, "review_days": 0.682913472070098, "helpful_class": 1, "review_text": "We were there for a meeting and needed one more day in Vegas. We picked the California Hotel and we were glad we did. They let you check in early if your room is ready. The room was big, fabulous and so clean. The bathroom very large with a great shower, plenty room to hang and put things down. The workers seem to have some kind of connection to Hawaii as many of us refer to Vegas as the ninth island. We felt right at home." }, { "user_review_posted": 31, "user_total_helpful_votes": 19, "expertise": 0.002865247924029, "user_cities_visited": 36, "review_days": 0.6018619934282581, "helpful_class": 1, "review_text": "Visited just after new year with the family, typical beautiful Fairmont hotel. I am happy to stay in these hotels everywhere I go! Staff are friendly, room are spacious and clean, breakfast is great, the gym facilities here offered free to guests are the best! Only a short walk up M street to George Town which is packed with shops, restaurants and cafes. Short car trip to the monuments and museums. Great spot, will come back here for sure!" }, { "user_review_posted": 77, "user_total_helpful_votes": 18, "expertise": 0.00102457401365, "user_cities_visited": 71, "review_days": 0.024096385542168003, "helpful_class": 0, "review_text": "This hotel smells so nice when you enter. The ambiance is lovely. We stayed in a suite with a living room, kitchenette, double bath and separate shower room. Very spacious and nice. The kitchenette has a fridge, freezer, microwave, kettle and coffee carafe which keeps the coffee hot. There are some pots and pans and kitchen utensils. We asked for extras such as wine opener, spatula, and a frying pan. Bring extra hangers or get them from staff downstairs (only 8 provided) Ironing board and iron provided as well as a combination safe in the room closet. The staff sent these up very quickly. There is a mini mart downstairs that sells soup, frozen pizzas and frozen dinners. The lounge \"Stir\" offers nice cocktails and small plates of nibbly appys during happy hour. Pool has an indoor and outdoor section. It is 4 ft deep at its deepest. Also, has a hot tub which is hot and relaxing. I hear the spa is lovely, although I havent tried it myself." }, { "user_review_posted": 32, "user_total_helpful_votes": 9, "expertise": 0.001255103166721, "user_cities_visited": 14, "review_days": 0.461664841182913, "helpful_class": 1, "review_text": "We stayed in a standard King suite with our two kids (7&9).Pros:Laminated floors (no yucky carpet!)Beautiful furnishingsBig \"mini\" fridgeIn a mall- CVS, Cheesecake Factory, Old Navy, World Market and Starbucks without ever going outside! We made a trip to CVS the first day to stock up on water bottles (a case!) and snacks for our day pack as we visited the Smithsonion Zoo and many museums. We grabbed some hand fruit each day from breakfast to take with us as well.The Friendship Heights Metro station is under the hotel, again, you don't need to go outside to get to the metro!!!Good breakfast: eggs, omelettes, fruit, yogurt, grits, cereal, real coffee and sodaGuest laundry (coin op 2 washers 2 dryers)Indoor pool with hot tub and nice locker roomParking onsite- very easy.Really comfy beds and nice sheetsAmazing customer service!Cons:Their pillows kind of suck- very limp, but they'll give you lots if you ask!They are kind of stingy with towels- you get 3- you need to call for more every day.All in all, I would recommend this hotel to anyone, and can't wait to visit again." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 9, "review_days": 0.615005476451259, "helpful_class": 0, "review_text": "This hotel is a 2 star at best and that's just because of the staff and coffee in the lobby. The room was missing a night stand on the side of the bed and the bed was on a make shift platform. The shower was missing knobs and the drain plug was unusable. Felt dirty!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.9950711938663741, "helpful_class": 0, "review_text": "Cute environment and the drinks are awesome but make sure you have Frenchie taking care of you. She\u2019s a party all on her own and you won\u2019t ever feel like you are thirsty! Awesome service and a twerking Santa!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.537239868565169, "helpful_class": 0, "review_text": "The team at the Hampton Inn Navy Yard made my trip. From the moment I walked in they remembered my name and was very helpful in directing me where to go to see all the attractions of DC. They were very friendly and always had a smile on their faces! I would definitely come back to this place again. I normally don't write reviews but their service exceeded my expectations so I thought I would return the favour." }, { "user_review_posted": 22, "user_total_helpful_votes": 16, "expertise": 0.003420500937879, "user_cities_visited": 14, "review_days": 0.414567360350492, "helpful_class": 1, "review_text": "Had a three night stay here.Very polite and helpful staff at reception.The 2 bed apartment was superb for what we needed. The large master bedroom had a lovely ensuite with a comfortable large double bed.There was also a separate double bedroom and family bathroom.It has a cosy but well equipped kitchen, dining and living room.Outside each set of apartments is a heated pool and hot tub.The complex has its own bar but like every where in LV it's over priced ($7 for a beer in a plastic cup).We were given a $20 off voucher for a show ticket to redeem from their concierge. It was still cheaper to go direct to the box office.The TV remote didn't work and 5 mins after the call to reception a handy chap attended and changed the batteries.The hot water takes a bit of time to come trough but the shower was glorious.It was only a very short walk (4-5 mins) to the strip, under the Big Wheel and between the LINQ HOTEL and the FLAMINGO HOTEL.The best bit is NO RESORT TAX.Well worth the money." }, { "user_review_posted": 31, "user_total_helpful_votes": 15, "expertise": 0.002238808626353, "user_cities_visited": 23, "review_days": 0.519715224534501, "helpful_class": 1, "review_text": "The casino at this hotel was clean and tidy. There is an assortment of restaurants and bars to choose from. The strong smell of cigarettes was hard to handle for long periods of time.We found ourselves at the bar getting served by Manny who was very entertaining and looked after us.Overall, Staff were friendly & helpful." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7820372398685651, "helpful_class": 0, "review_text": "Amazing staff whom took care of us through our our eventful stay.An assistant manager whom showed care and concern for my kid who fell from the bed, she even returned with a nurse who look at the wound and attend to him, where the manager translate for me.Another incident of pickpocket which resulted loss of wallet, we were enquiring where is the nearest police post, the duty manager was kind enough to volunteer to accompany us to the station. He send his staff, whom translated for us at the station making the whole process smooth and fast, couldn\u2019t have done it without their help in translating, as we are catching a flight back that day. This wrap up my experiences, Super positive.. I stay in many hotels in BKK, and many stars hotel in the world, truly I find this hotel staff and team is the star. Thank you!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.205366922234392, "helpful_class": 0, "review_text": "Everyone on the Four Seasons team is absolutely committed to the highest level of client service...they are thoughtful, courteous, helpful and make every interaction with anyone on staff an absolute pleasure. My experience has been, consistently, that The Four Seasons even has Ritz Carlton beat in client service." }, { "user_review_posted": 45, "user_total_helpful_votes": 7, "expertise": 0.0006448686356000001, "user_cities_visited": 29, "review_days": 0.690032858707557, "helpful_class": 0, "review_text": "The staffs are nice thought my whole stay.The room is clean and tidy with an exceptional view with inexpensive costs. There's also a metro station nearby which convenient me a lot.Overall, it is a pleasant stay." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.6221248630887181, "helpful_class": 0, "review_text": "We really enjoyed our stay here. The price wass very reasonable and so we were expecting a lot worse than we got. For no extra charge they gave us a king room with a kitchen, which meant we could make breakfast (saving money on eating out every meal). The room was clean and comfortable and the reception staff very friendly and helpful.The hotel is only a couple of blocks walk from the Lincoln Memorial and is in The Washington University precinct which means there are some great bars and dinner places within walking distance." }, { "user_review_posted": 14, "user_total_helpful_votes": 22, "expertise": 0.0075187969924810005, "user_cities_visited": 14, "review_days": 0.039430449069003004, "helpful_class": 0, "review_text": "This was my fifth stay at this hotel but the first where I booked a Club Room with access to the Club Lounge (in the past I had been booked into this hotel by the company I was working for and did not have this privilege). I really enjoyed the extra dimension that this provided with free beverages and food at various times of the day. This hotel is blessed with superb staff who look after your requirements with energy and a smile. It is a perfect location for the shopping mall and the weekend Chatuchak market (a place one should make an effort to visit). If I have any more business I will have no hesitation to stay at the Centara Grand, Ladprao." }, { "user_review_posted": 22, "user_total_helpful_votes": 12, "expertise": 0.002537791018426, "user_cities_visited": 7, "review_days": 0.000547645125958, "helpful_class": 1, "review_text": "We have stayed at the Trump 4x now, and on various occasions other hotels around Waikiki. While Trump's offer of hardware is not without regrets(eg. not beach front, smallish pool and gym), its customer service is second to none, absolutely top notch around the world. We visit Waikiki yearly, sometimes twice a year, and the Trump has stayed #1 on tripadivsor for 5 years straight. I have no doubt its astonishing success is entirely due to its outstanding and consistent customer service. I only wish all hotels are like this.We just got back this morning in fact. We stayed for 7 days over the holidays, in supposedly one of the smaller studios. Upon checkin we were surprised with an upgrade to a fairly sizeable suite(still \"studio\"). It's beautifully appointed, double sink bathroom, marble tub, seperate shower area. Very functional kitchen with all the utensils you need. We made breakfast everyday. They have an attache service that allows you to dictate how you like your room daily -how many towels, room temperature, amongst many many things you can detail. There is no need to repeat a request, it's done the first time you asked for it. Staff is exceedingly friendly - and not just friendly but genuine.One of the reasons we love the Trump is because we travel with our dog - their pet program is fantastic. The manager ran into us in the lobby and he even showed us a picture of his puppy. He told us he's reviewed history of my dog's stay at the Trump. At first I was skeptical but he called out my dog's name without hesitation! The amount of attention to detail is baffling. A staff member also gave us tips on where to take my dog for NYE fireworks so my dog is not frightened by the noise. The overall experience is beyond exceptional. I would loathe staying at one of those multi-towered hotels where you become just another guest.I can go on and on about how great this hotel is and I am sure I won't be the last. If you want great service and an an exceptional stay at Waikiki, Trump Waikiki is undoubtedly your best choice. Yes they are not an inexpensive hotel, but it's worth every cent. The pool - it's small but we have found it to be very comfortable and relaxing. It's heated and has a hot whirl pool on the side too. I often wondered why they couldn't make the pool and gym areas bigger. Yes the gym is sadly quite crammed(they really should extend it to another room). But who goes to the gym while in Hawaii right? :)It is a great hotel - book early for busy seasons. We booked 6M ahead so we can have a selection of room types to fit our budget.I made a small complaint about the pool being under staffed - and I was almost sorry I did because the overwhelming recourse made me feel so bad I made them feel bad. Next day - boom, we saw an additional pool staff standing by, along with a personal call from management to assure their service standard. Just like that. They take their guests seriously. Their consistent insistence on guest experience is outstanding.Bravo. 5+ stars. We will be back for Easter!" }, { "user_review_posted": 36, "user_total_helpful_votes": 7, "expertise": 0.0008336704794830001, "user_cities_visited": 10, "review_days": 0.572289156626506, "helpful_class": 0, "review_text": "We loved the old world charm of the hotel The bed was so comfortable and we loved being surrounded by so many pillows. Everyone who worked there was so friendly and helpful. Location was great.Our one disappointment was the fact that there were very expired teas/juices in the refrigerator. However when we informed the front desk, they immediately notified housekeeping and they came and restocked it and we were given free juice and tea. This was not enough to diminish the 5 star rating." }, { "user_review_posted": 52, "user_total_helpful_votes": 57, "expertise": 0.005211383562922001, "user_cities_visited": 161, "review_days": 0.66867469879518, "helpful_class": 0, "review_text": "My wife and I are Australian, aged 70 and 71 respectively, have always travelled however in the last twenty years more regularly overseas.We had been to Oahu 30 years ago however on this occasion was using it as a 2 night stopover (late March, 2018) to break up our flight to Phoenix, USA. After looking at various hotels on the Island we chose Ohana East basically because the cost was more reasonable than most other centrally located hotels..Our flight from Australia arrived at 10.15am local time so it became an early check in which was efficient. The room we were to occupy was being cleaned and we were given a couple of alternative options, finally settling on room 1704. The room whilst quiet, clean, linen crisp, generally had a well worn and tired look about it. Our only real issue with the room was the bathroom which was very very small. So small to open the door from the inside one had to step back to the side opposite the toilet as the door swung almost to the toilet bowl. The shower recess, no bath, was also very small and had obviously hadn\u2019t never been upgraded or if ever it was a long time ago.Fortunately room 1704 was located on the 17th floor which was able to be accessed via an express lift. The hotel, at the time, gave the appearance of being occupied by a majority of young people and a couple of sporting teams.The hotel is centrally located, with easy access to the beach, shops etc.Should we visit Oahu again we most probably would stay at Ohana Waikiki East given the cost of other hotels however not in Room 1704." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7146768893756841, "helpful_class": 1, "review_text": "You get the best of both worlds!Small boutique and private elevators for you to enjoy.You\u2019re inside of caesars palace so you get to enjoy all of the madness.Nobu, hella kitchen, omnia, colosseum!The food is also amazing, my favorite, the salmon belly on the photo! It\u2019s a must." }, { "user_review_posted": 88, "user_total_helpful_votes": 52, "expertise": 0.0027584684982890004, "user_cities_visited": 31, "review_days": 0.33077765607886, "helpful_class": 0, "review_text": "My kids and I stayed at this hotel for the Pokemon World Championships. It was extremely crowded but that did not stop the front desk from being very friendly and efficient. I was able to check in on line with the app so one of my rooms was ready and the other room I had to wait 30 mins. The front desk person was very informative and gave me lists of local restaurants and how far walking distance and how late they open. Check in was a breeze. Both our rooms were clean and spacious. With great views of the city.I was able to open the windows a bit which is always a plus for me to get some fresh air. The Market Pantry was quick and full of great breakfast choices. The hotel is big near Market Street, so there is a lot going on. Lots of restaurants and a couple malls within walking distance. There is a Beard Papa attached to the back end of the hotel that has THE BEST cream puffs ever. We just loved this hotel!." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 3, "review_days": 0.40197152245345, "helpful_class": 0, "review_text": "Overall experience was good. We went into the city for my wife's birthday for a night. The bar comped actually one of her drinks which I didn't expect. The staff was very friendly all around. I had 2 main issues w/ our stay. 1. It was a great gesture for the hotel to give her a birthday cake/treat. However, the staff member delivering it entered our room w/o knocking! I was not completely dressed (below, not above) and the visit was very embarrassing. 2. The shower was very nice but did not drain water efficiently and we were showering in a puddle. After a shower, it took about 20 mins for the water to completely drain. This is a hard problem to fix as it was the morning of our checkout. Neither things ruined our experience, but I expect better/perfect from Waldorf. I expressed my frustrations upon checkout and was informed that they would look into the issues. It may have been better if there was some gesture of apology." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.9211391018619931, "helpful_class": 0, "review_text": "This Hampton Inn is perfectly located for visiting many famous Chicago landmarks, either on foot or after a short ride on the CTA. I parked my car in a garage nearby and left it there for our complete 4-day stay. It was a pleasure to ride as a passenger, and the 3-day pass is also excellent value." }, { "user_review_posted": 49, "user_total_helpful_votes": 25, "expertise": 0.002366653380981, "user_cities_visited": 27, "review_days": 0.19277108433734902, "helpful_class": 0, "review_text": "Stayed at Argonauts hotel for a total of 5 nights in April 2014.Location of hotel is a little towards the outskirts of san francisco bay, which i felt was nice and peaceful.It's a little out of the way for some of the local attractions but nothing a few minutes walk or a bus can't fix. You get a nice view of the famous san francisco bridge just 5 minutes from the hotel.Rooms itself is functional, clean and comfortable. Walls a little thin but its to be understood since this is a rather quaint establishment with history.Overall, had a comfortable and good 5 nights stay at the hotel." }, { "user_review_posted": 30, "user_total_helpful_votes": 23, "expertise": 0.00361175475376, "user_cities_visited": 12, "review_days": 0.904162102957283, "helpful_class": 0, "review_text": "This hotel has an elegant, colonial feel. Nothing like your typical chain hotels. I wanted to spend more time in my room instead of seeing the sights because it was so charming. The staff were gracious and friendly. Staying here made the DC experience even better." }, { "user_review_posted": 167, "user_total_helpful_votes": 84, "expertise": 0.002331649180949, "user_cities_visited": 161, "review_days": 0.516976998904709, "helpful_class": 0, "review_text": "This hotel is toward the western edge of DC and thus close to Georgetown and not too far from the central attractions.I opted for the very nice 'King Bed Premier Corner\" room and was glad I did. It's a beautiful, large room with great architecture and huge corner windows overlooking downtown DC. Well worth the extra expense.As is the case with most of the upper-tier Hilton hotels, everything was so clean and neat it sparkled. Hotel staff were friendly, cheerful and helpful." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.29901423877327404, "helpful_class": 0, "review_text": "We came for a quick birthday trip mid June. Hotel rates were very competitive. At first glance, Golden Gate has a very updated look compared to the last time I came here years ago. They offered both valet and self parking. Valet was right up front and self parking was across the street. Both were included in the room rate. We used both and found valet seemed to be much more convenient. We always tipped $5 in and always seemed to find our car in a close spot. Valets' Dave and John were very friendly, quick and very knowledgeable of Fremont Street. The only thing is there isn't covered parking, but it didn't make much of a difference to us. While checking in we experienced an error in our room reservation, but the hotel manager Jorge Hernandez quickly stepped in and took care of us. Kuddos. The basic room we had seemed a little small, as was the bathroom, but all in all it was clean and very good for the price. I've read reviews about the noise since its located above Fremont Street, but we didn't seem to have that issue. Although we didn't spend much time in the room and it was pretty quiet when I got back to the room about 3:30 am. They had a restaurant called Dupars. It was open 24 hours, and the food was good. I recommend the pancakes made from scratch, but it was a bit pricey. Gambling wise, they had a good number of tables and machines for a smaller casino. The bar was packed by the evening. They had very friendly and attractive bartenders. Martisol was a favorite of ours. They also seemed to switch to female dealers during the evening wearing very fitting costumes. It was very popular with the younger crowd. The hotel itself is right near a stage on Fremont Street with free live music.I loved the fact that I could walk different casinos if the tables are cold. Although parking downtown was a nightmare. We had dinner reservations at across the street at the Golden Nugget and tried to park and were turned away. They even said hotel guests were being turned away. Valet and self parking was full. It was very frustrating. This happened at a few places over the weekend. We ended up always parking at the Golden Gate and walking since they always took us since we were guests even if they were full. *HUGE PLUS*Overall we had a good time and would recommend Golden Gate.Tips: 1. If you bring your own alcohol, make sure its in a can as they don't allow glass on Fremont Street. 2. Buy alcohol off of the downtown strip (cheaper). 3. Generous tips will get you stronger drinks, parking, and pretty much anything else." }, { "user_review_posted": 54, "user_total_helpful_votes": 41, "expertise": 0.003575792497783, "user_cities_visited": 21, "review_days": 0.5142387732749171, "helpful_class": 0, "review_text": "If you are going to a ballgame stay here. So close to parks and great place to meet friends before and after the games. Nice bar with most staff very good. Also they will shuttle you to areas in the city. Good rooms and if you drive to the city it's easy get to from I-5 freeway." }, { "user_review_posted": 133, "user_total_helpful_votes": 63, "expertise": 0.0021893528923260003, "user_cities_visited": 51, "review_days": 0.48302300109529006, "helpful_class": 0, "review_text": "This is really nice hotel , clean , quite large rooms , and it's right in the action close to the monorail to the space needle, all the shops are close by , just one problem the concierge hasn't got a clue we asked for directions to the premium outlets and she was confused its out of town and she told us it was almost impossible to get to WRONG , just ask someone who knows it's not that hardApart from that all good" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 34, "review_days": 0.986856516976998, "helpful_class": 0, "review_text": "If you have to be downtown vegas, this is the best hotel for cost, cleanliness and food.We had our sales meeting and contracted for 18 rooms. Everyone enjoyed their stay.Tony was our group contact and he went out of his way to make us feel at home.The maid Service was also outstanding" }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 14, "review_days": 0.07557502738225601, "helpful_class": 0, "review_text": "This hotel has an excellent staff to assist you in all your needs. Everyone was very pleasant & friendly. That atmosphere even was noticed in the other guests.For a nice comfortable visit, the California Hotel is the one in downtown Las Vegas." }, { "user_review_posted": 41, "user_total_helpful_votes": 32, "expertise": 0.0036788550606450003, "user_cities_visited": 27, "review_days": 0.060788608981380006, "helpful_class": 0, "review_text": "Recent business trip to DC convention so tried this historic inn. It is a lovely old mansion in need of updating. Spacious but spartan room/suite had rug in need of cleaning or replacement. Bathroom was oddly configured and dark, and certainly not updated. Room faced courtyard where construction started early and with vigor! Breakfast was cold but really excellent. Would not stay here until new rooms open." }, { "user_review_posted": 32, "user_total_helpful_votes": 17, "expertise": 0.002468829305969, "user_cities_visited": 12, "review_days": 0.767798466593647, "helpful_class": 0, "review_text": "Thailand has always gracious , kind, genuine personnel when itComes to the hospitality industry.This facility is no less when it comes to service, but the executive lounge seems to be on a continuous decline:Live cooking station eliminatedThere used to offer 4 hot cooked meals, now 2 or 3Hot finger foods served warm, no variety : chicken chicken and more chicken.The hotel seems to be going towards North America standardsoffering pretzel and peanuts and NO FOOD plus charging forDrinks .... Shame if that is the future" }, { "user_review_posted": 13, "user_total_helpful_votes": 18, "expertise": 0.006611836800516, "user_cities_visited": 4, "review_days": 0.14512595837897002, "helpful_class": 2, "review_text": "I spent three nights there and the room was alright. Our chain on the door was broken and so was the safe but the room was clean and the prime rib at Magnolias was excellent.I'm not sure if I'll return though but that's more about the players club. Every casino I went to downtown sent out a slot host and offered to move me and comp my nights but the four queens only offered casino rate. So next trip this Feb will be staying at another casino but this one is fine if you're not a big player." }, { "user_review_posted": 99, "user_total_helpful_votes": 74, "expertise": 0.0035185798178180004, "user_cities_visited": 48, "review_days": 0.707557502738225, "helpful_class": 0, "review_text": "I arrived at 2am and had to knock on some glass to get someone to attend to me. The room I got was spacious and clean and had all the amenities I needed for the night. It was funny in the hallway cause it says \"STAIR\" instead of \"STAIRS\" so obviously this hotel is run by non-English natives and is meant for tourists, But for pricey SF this was a good deal on the night I needed a room. The internet didn't work good." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.737677984665936, "helpful_class": 0, "review_text": "My husband and I have both worked at hotels as Guest Service Agents and we were SO impressed at the level of service at the W. Everyone was so friendly and eager to help us. Checkin was fast, which was wonderful as after a 12 hour drive I had a splitting headache. The local hotel staff were on strike and although they were noisy they were gracious to the guests, making room for us to enter or leave the hotel. Everyone we met was pleasant. Thank you for a really lovely stay." }, { "user_review_posted": 50, "user_total_helpful_votes": 47, "expertise": 0.004453271543638, "user_cities_visited": 76, "review_days": 0.5454545454545451, "helpful_class": 1, "review_text": "This hotel is absolutely lovely. The staff are very friendly in this family run hotel. They are very helpful and we had a lovely chat with the owner Rob. The hotel is very old and all the original features have been kept. It's spotlessly clean too. Although the bathrooms are shared this was never a problem as there are several of them so there was always some available. Everything is provided, down to mouth wash and cotton buds. The bathrooms are kept very clean.By the reception desk there is a little station that has hot drinks and cold water, little sweeties and liquorice sticks. This is a lovely touch and is all complimentary.A laundry room is available which was great for us as we were touring the USA for 3 weeks.There is an Italian restaurant attached to the hotel which I would recommend. The food was lovely and service good.The hotel is just 10 minutes walk from fisherman's Warf with pier 39 etc.This hotel may not be everyone's cup of tea, but I would definitely stay here again if in San Francisco again.Well done to the owners for keeping this little gem in such amazing style." }, { "user_review_posted": 31, "user_total_helpful_votes": 20, "expertise": 0.0030218577484490004, "user_cities_visited": 53, "review_days": 0.013691128148959002, "helpful_class": 1, "review_text": "This historic building is conveniently placed in a location central to all the major tourist attractions. It is a great location if you\u2019re an Art and History enthusiast. We are, and we were quite satisfied. If you\u2019re a foodie and/or are in to the Chicago nightlife, you might want to find a place further north. My girlfriend and I used the pay-as-you-go bike system and it worked out perfectly because there are several racks on the street right in front. And biking along Lake Michigan in Chicago is fantastic! If you do stay at this hotel, please ask for a \u201clake view\u201d room. It is slightly expensive, but was well worth it, since the view was beautiful. The hotel is also very close to the green line which takes you right to the midway airport." }, { "user_review_posted": 18, "user_total_helpful_votes": 23, "expertise": 0.006093150416222001, "user_cities_visited": 11, "review_days": 0.15826944140197102, "helpful_class": 0, "review_text": "My wife and I just returned from a beautiful week at Kahala. We already want to go back. We splurged on an ocean front room and were not disappointed. The rooms are spectacular, the service is five star, and the lobby still takes your breath away when you first arrive. Kahala has managed, somehow, to balance its 1960s Hawaiian look with all of the modern touches that you expect in a luxury hotel. The last thing that the Kahala needs is \"updating.\" If you leave the Kahala thinking it does you probably should have stayed at Trump or the Hilton.The resort has, I think, resolved its service issues at Veranda and at the pool/beach, which I mentioned in my review a few years ago and prevented me from giving the place 5 stars. The staff at Veranda was very attentive and friendly. I think they are still understaffed out at the pool, as there were a couple times where we had trouble getting their attention, but for the most part service there was perfectly fine.Staff at both places told us that the resort is about to substantially change their respective menus. I took every opportunity to tell them to bring back their nachos, which we loved on past trips and was one of the few things on the menu really accessible to kids. I fear that the hotel will try to \"upscale\" the menu and eliminate things like the still excellent cheeseburger. The last thing the pool menu needs is another raw fish option.One thing that really bothered us: every time the shuttle backed up in front of the hotel--more times each day than you can count--we could hear the beep beep beep of it going in reverse. Management should really figure out a way to have the shuttle exit the driveway without going in reverse because it really can ruin your solitude in your ocean front room, not to mentioned the atmosphere of the Veranda.But that is my only real criticism. I've already started saving for our next trip." }, { "user_review_posted": 90, "user_total_helpful_votes": 21, "expertise": 0.0010224723233660002, "user_cities_visited": 81, "review_days": 0.8559693318729461, "helpful_class": 0, "review_text": "Love this Marriott. It is large and roomy. The kitchen is fully stocked with dishes. Nice size dining table and living room. The king bed is very comfortable and I really love the large shower with two heads. My hubby and I could easily shower at the same time. Great vanity area for me in the bedroom. I love how quiet the hotel is and just steps away from the strip. We stayed 5 days and we will return again." }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 12, "review_days": 0.475903614457831, "helpful_class": 1, "review_text": "During stay:Upon arrival they uncharged us $30 to allow four people to stay in a $300 room with two queen beds. The \"blankets\" on these beds were no thicker than a sheet. When we got to our room in the afternoon there were no extra pillows or blanket to be found. We called the front desk to request an extra set of pillows and blankets and they claimed to be out of blankets and did not bring any until the following day. The next day they only brought two old heavily used fleece blankets with cigarette burns all over them.After stay:Absolute worst experience I have ever had with any establishment. I have stayed in motels with better service. The location makes this place cost a fortune but the front desk staff, customer service staff, financial service staff, and management were horrible, unhelpful, unresponsiveness, and had no clue what seems to be going on. We are still in contact with them (10+ calls that were not answered and 5+ e-mails that are not responded to until days later). Every time we called we would have to leave a voice message and they would call back several days later asking \"What is the problem\", making us explain the whole issue again, and this was how it has been going for about a month. They are unable to maintain record of credit card charges. We checked out using 2 purchase cards to split the bill and they ended up charging random amounts to the credit card they had on file for the reservation and the card used for incidentals. The front desk staff did not appear to update this information in the system. Basically we had $1,800 on 2 credit cards instead of the $1,450 split split into two purchase cards they A) agreed to do at the front desk as we swiped them and B) provided a receipt showing the correct charges ($725 on each purchase card). In current conversations they claim to have no record of this receipt or charges to these other two credit cards. Do not recommend staying here.As a side note, they display all of these great amenities that are offered but fail to mention that Wifi is $20/day and each use of their gym as a hotel guest is more expensive then a two-month membership to planet fitness." }, { "user_review_posted": 143, "user_total_helpful_votes": 32, "expertise": 0.0009760734686250001, "user_cities_visited": 87, "review_days": 0.976998904709748, "helpful_class": 0, "review_text": "Everything about our stay here was fantastic. The valet parking and doormen were welcoming and efficient. Check in was easy. Our room was clean and well stocked with whatever we needed, including free water. The hotel was marvellous - we walked throughout and enjoyed seeing the garden and all the wall displays of the rich history of the many dignitaries and cultural icons that have stayed here. The location was excellent for sightseeing and car rental. We took advantage of the free drink coupons at check in to go to the Tonga Room - what fun! They were starting to build the gingerbread house in the lobby... the smell! Only wish we were there to see it done. Will be back here in future!" }, { "user_review_posted": 7, "user_total_helpful_votes": 23, "expertise": 0.015841490518749002, "user_cities_visited": 7, "review_days": 0.057502738225629006, "helpful_class": 3, "review_text": "Reading the plethora of positive reviews, I booked this hotel expecting a similar experience to the Four seasons, the Peninsula , Fairmont , Langham etc... In other words, I was paying a premium for the extraordinary service. I was sorely disappointed upon my arrival when the valet service personnel were nowhere to be found, the bell man was rude and failed to even greet my wife or even my two year old son, and the front desk receptionist was professional but unfriendly.I would recommend skimming through the reviews because you will discover that many reviewers find that this hotel is nothing special. The staff seem to be disgruntled and most of them fail to even acknowledge you. The pool service is non-existent as you have to go retrieve your own towels and drinks.The bottom line is this hotel is nothing special for them to be charging near the higher end of luxury hotels. If you want a really nice room with free wifi and an extremely comfortable bed and don't have any expectations for service/pool, then this hotel is for you. However, if you are staying here because you value exemplary service and hope to be pampered, you will regret staying here like I did." }, { "user_review_posted": 6, "user_total_helpful_votes": 9, "expertise": 0.007172018095553001, "user_cities_visited": 101, "review_days": 0.8871851040525731, "helpful_class": 2, "review_text": "Undercover Travel Advisor here.GREAT value! 5 star service for what many would consider a 2 star hotel. It has had a facelift for the 21st century, (paint, new decor, updated but not luxury bathrooms) Istepped into the elevator it took me back to when I would visit my grandparents who lived on Ocean Drive in the 1960's and 70's. Even the hallways and doors were the same size! All that was missing was the smell of propane gas. Simple accomodations but clean and practical which is all I need when I am steps away from the beach. A microwave, small refrigerator, and even dishes and kitchen supplies are provided. They understand the budget traveler. Family friendly. Its that beachy place where you feel ok if you have some sand on your feet.The Front Desk service was spectacular! Tamara took care of me like I was a family member. She offered me a beach chair and umbrella and as many beach towels I needed complimentary. And we had great conversations.Value. All this for a mere fraction of the cost of a fancy hotel just a few buildings over - without the feeling of being in Fort Knox where you need a key just to get onto the elevator from your floor!And to my delight, On the corner of the building there is a regular small market and cafe where I could walk up, get my cuban coffee and pastelito de guayaba ( Guava Pastry). I highly recommend this hotel if you are really just interested in going to the beach and enjoying all that the area offers without sticker shock." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.5618838992332961, "helpful_class": 1, "review_text": "The staff was helpful, kind and extremely focused on customer service. From the bellhops to the waiters, everyone was overly attentive which was saying a lot for us as we have two children, ages 7 and 2. Our kids especially loved Muhammad. He always had a piece of fruit and a smile.The location is pretty good too. Being in Foggy Bottom, we were there for GW's family weekend. The immediate area is pretty quiet as it's in the center of a college campus but it's an easy cab ride or walk to every point in the city. The hotel staff is extremely helpful in getting you a cab or transportation anywhere you need to go and at the right time.If you're like us and like to explore cities on foot, it's a 10 to 20-minute walk everywhere. We walked easily up Pennsylvania Ave to Georgetown in 20 minutes, South down 21st through GW's campus for 10 minutes to the Vietnam and Lincoln Memorial, 10 minutes east to the White House and a few minutes more to the Smithsonian.As far as hotels go, it's on par with many other excellent hotels. What sets them apart is their overwhelming hospitality.Thank you for the stay!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.617743702081051, "helpful_class": 0, "review_text": "The location was very within airport that\u2019s why i choose this hotel. Indeed I made it on time for my domestic flight to Chiang Mai. If you are a late sleeper this hotel is for you. Breakfast was average." }, { "user_review_posted": 53, "user_total_helpful_votes": 25, "expertise": 0.002179710579403, "user_cities_visited": 15, "review_days": 0.557502738225629, "helpful_class": 1, "review_text": "What a great find! We spent a few days near Union Square, and wanted to be close to Fisherman's Wharf for the last part of our trip. It can be hard to find a hotel that is not icky but also not break-the-bank expensive - I think Hotel Zoe does the trick nicely. Prices add up quickly with all the taxes, but it is a big city after all.I like that it is only 2 blocks from Boudin's, Ripley's, the San Fran Dungeon, and another half block to Pier 45. Close, but also a bit set back so it is quiet. We had our window open all night and sleeping wasn't an issue. There was parking available, but we were taking taxis around and also one of those hop-on-hop-off tours, which started only 3 blocks away. The bellmen were very helpful getting taxis for us.The room was very well appointed - brand-new looking, with nice furnishings. Overall very clean and shiny. The lobby was also nice, comfortable chairs scattered around with flavored water available. There are no coffee makers in the room, but there is a coffee / tea / hot chocolate station in the lobby so it was easy to bring back to the room.I was most impressed however with the service and welcome we received. We arrived very early in the day, and instead of using their baggage room they allowed us into our room - that was very much appreciated! They made us feel like special guests, and in the end that's what we will remember." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.3105147864184, "helpful_class": 0, "review_text": "Another enjoyable stay at the Drake. Can't wait to return with the family Thanksgiving weekend. Right off Michigan Avenue and convenient to our favorite restaurants and shopping. We always leave the Drake feeling like we've done something special!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.531215772179627, "helpful_class": 1, "review_text": "This hotel is very nice. The parking is free and it's attached to a mini mall. Great restaurants in area. Thegum is very nice. A lot of machines and dumbbells upro 50 pounds each.There are several cardio machines which are nice and a pool.The breakfast is great along with the free happy hour. Great stay." }, { "user_review_posted": 20, "user_total_helpful_votes": 13, "expertise": 0.0030453492221110003, "user_cities_visited": 15, "review_days": 0.12760131434830202, "helpful_class": 2, "review_text": "My wife and I recently visited the Bay Area for a wedding in San Anselmo and a few days in the City. For the city portion of our visit, we stayed at the Hotel Carlton. It had been a few years since we last visited the Bay Area, and a lot of neighborhoods have changed for the better, including this one. The hotel is located at Sutter and Larkin. Although the city is famously hilly, we found that we could walk to most of the locations we wanted to visit, or to restaurants that we wanted to try (or revisit). The staff at Hotel Carlton was very helpful and accommodating. Although the hotel is an older building that has been renovated, the room itself was reasonably large, with a modest walk-in closet, and a small but adequate bathroom. Although the room is not air conditioned, the windows do open, and that kept us comfortable during our August stay. The room also has a Keurig coffee maker. If you're not feeling like walking (or cabbing it) for a meal, there's an excellent Yemeni restaurant across the street, and a Korean take-out place (with great Korean Fried Chicken) a block away on Larkin Street. There are many other food options within easy walking distance, including a nice (strong) coffee / breakfast place called Another Cafe on Pine Street. There is also an Arabian Fusion restaurant called Saha in the hotel, but we did not have enough time to eat there. All in, we really enjoyed our stay, and would not hesitate to stay at the Hotel Carlton again." }, { "user_review_posted": 19, "user_total_helpful_votes": 4, "expertise": 0.000911746429961, "user_cities_visited": 7, "review_days": 0.27765607886089805, "helpful_class": 0, "review_text": "You can book this hotel and still enjoy the shopping all around the hotel and great bargains,. Take a taxi boat to other side of the market. If you want to shopping best place to stay at. The hotel staff are friendly There is twin tower that you can choose which side to stay at. The older side is best if you want to shop as it is convenient, The newer side is stunning if you want peace and quiet" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 5, "review_days": 0.707557502738225, "helpful_class": 1, "review_text": "We recently stayed at The Kinzie to attend a White Sox game one night and Hamilton on the next night and we loved it. The location was great and the staff was extremely helpful. Breakfast was just right and we were able to make it to Happy Hour for some wine on both nights before heading out. The walk to the theater only took about 15 minutes. We also walked down by the river one day and to Navy Pier on another day. I would definitely stay there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.37239868565169704, "helpful_class": 1, "review_text": "Booked through Hawaii air website, reserved three nonsmoking rooms for three nights!. However, All of the rooms smelled malodorous with mixed cigarettes, alcohol and awful moldy Window AC. We were stuck in those toxicate rooms for two nights if I didn't insist to switch the last night! Do yourself a big favor, stay away from this hotel!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.8877327491785321, "helpful_class": 0, "review_text": "First, we booked an ocean view room and what we got is a view of the rooms of everyone in the building in front of us, with a small corner view of the ocean that was also blocked by palm trees. To call this an ocean view room was laughable at the very least and complete deception at best. I called the front desk to confirm that this was in fact the correct room and without any care or concern the clerk said yes and quickly disconnected the call. Second, the room was a little warm when we first walked in so we attempted to adjust the thermostat. To our surprise, it would not go lower than 69 degrees (we are in South Florida where its about 93-102 degrees during these months). We thought its possible the room would cool anyway so we gave it some time. About 30 minutes passed and we were sweating it was so hot. The temperature never adjusted to the 69 degrees and it was a suffocating 85 degrees in the room, possibly hotter. I called the front desk AGAIN and inquired about the thermostat and whether or not it could be lowered and once again I was met with the same annoyance as before and told \"No, it doesn't go any lower.\" I expressed to the front desk employee that the room was hot and he reiterated the thermostat doesn't go lower than 69. I was never asked if they could send someone up to take a look at it nor were we offered another room that would be more comfortable.It was a very long, uncomfortable night. We barely slept and laid in pools of our own sweat. Not what you would expect from this caliber of hotel. We had planned on staying a second night but we checked out and went to another hotel. I really can't believe this is the level of service that is now being offered at Hilton. We will think twice before booking with any Hilton hotel, this was absolutely the worst experience I've had at a hotel in a long time. I am a Hilton Honors member but that doesn't seem to mean much these days. I wouldn't want anyone else to experience such poor service." }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.789156626506024, "helpful_class": 0, "review_text": "This is a very nice large hotel. It is not new, but this building will well maintained and most of the areas are very new and very high quality materials. Several places to eat or have a drink while overlooking the beach." }, { "user_review_posted": 3, "user_total_helpful_votes": 10, "expertise": 0.016072676450034, "user_cities_visited": 38, "review_days": 0.8039430449069, "helpful_class": 2, "review_text": "On the 28th of December 2018, we arrived at the iconic Royal Hawaiian Hotel in Honolulu Hawaii. Having spend many vacations at TRH, we were thrilled to return for a few days.We booked our stay in May of 2018. We were thoroughly aware that Christmas would be a crowded, hectic time to vacation.Little did we know, our first day, when we walked down to the pool (before 7:00 am) the chaise lounges had already been taken...every one of them. I went to the Pool Service (next to the pool) and asked what the availability would be throughout the day. The attendant moreless scolded me saying we should have reserved the lounges on line months ago. Hmmm...we were not told we needed to go on line to reserve when we made our reservations . It had always been a first come, first serve basis in the past (2 years ago and before). Next, I inquired about the chaise lounges on the beach and was told they, too, were sold out. We should have checked with the 3rd party renting the beach chaise lounges for $40.00 per day/per chaise lounge beforehand. We didn't know about this policy either. The attendant finally said, go look on the beach somewhere to put your towels. So much for service. And, honestly, when are they going to re-do the bathrooms by the pool? They are so dark and small.All of a sudden, I wondered, where did TRH of yesterday go??? The snippy attitude of the service staff (usually lovely and helpful) had disappeared. Perhaps, TRH had not hired enough staff this busiest time of year. I don't know, I just know the charm as we remembered it was gone.Other things we noticed: The stores selling TRH objects, clothing, wine etc., closed each day for lunch and breaks. When did this begin? In the past, there would have been a couple of people working the retail so the store never closed (except at closing time). They were snippy too. I was beginning to surmise that all is not happy at TRH.Trying to get through to the front desk was like trying to get into Fort Knox. I finally gave up and walked down to inquire in person. That was a wait too, and I do know we were in the Holiday Season. Ho Ho No!A Positive: The staff in the restaurant/dining area, could not have been friendlier and brought us our meals in a timely manner. They too, were short handed but very efficient. The breakfast buffet is very tired and ho hum. The lunch selection was better and delicious.The ladies in the Spa were exceptional.After visiting TRH since the 70's, we were guaranteed an excellent vacation each time we visited. We couldn't wait to arrive and were so sad when our vacation was coming to and end. The service was impeccable, the staff excellent in every way, the rooms beautifully appointed. We loved receiving the fresh Banana Bread and cookies...now we can go buy them in the new bakery downstairs around the corner from check-in.We stayed in Suite 4, which would have been fine, however, the rooms need to be updated. The rooms were dark and dreary (yes it had been raining) however, the shutters could have been opened to let some light in. We asked for them to be opened a couple of times, but to no avail. It was hard opening the drapes, as the people sitting at the pool (or not) could look right in to our space.Andrew Paul, the manager, and I had a conversation, however, I felt my words fell on deaf ears.So to sum it up, I would give our vacation at The Royal Hawaiian, a c- or lower.The Royal Hawaiian did not live up to our expectations at all on our trip last month. Will we book again, I don't know.I hope some changes can be made in the near future, as I have always loved staying at the most beautiful hotel in Waikiki...The Grand Dame of all, The Royal Hawaiian.Cathy Rudd" }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 9, "review_days": 0.16538882803943, "helpful_class": 0, "review_text": "This was my first stay and I'm so glad I came here instead of one of the big chain hotels. Friendly staff, good breakfast, very comfortable rooms, eco-minded, excellent service, and convenient to everything in downtown San Francisco." }, { "user_review_posted": 70, "user_total_helpful_votes": 15, "expertise": 0.000929997950851, "user_cities_visited": 23, "review_days": 0.193866374589266, "helpful_class": 1, "review_text": "Very near platinum shopping centre. Rooms were great. The gym was great too. We were offered a free upgrade to a larger room and we were pleasantly surprised by the great poolside view we saw. We did not choose to have breakfast as there are breakfast options readily available in this area (: Walk out through the sidedoor for quick access to the main streets" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.86801752464403, "helpful_class": 0, "review_text": "Bar and pool area was great, lovely atmosphere and service. The food is little pricey - tasty but expensive for what it is. Our biggest issue was cockroaches in the room. Good location with markets right next door and a 7 eleven below the car park for easy access to cheap bottled water would stay again." }, { "user_review_posted": 60, "user_total_helpful_votes": 19, "expertise": 0.0014270477031150001, "user_cities_visited": 74, "review_days": 0.052573932092004005, "helpful_class": 1, "review_text": "The location is perfect close to the beach, shops and restaurants for a fraction of the price of the hotels on the beach. Price is great and service was great. We got an upgrade of $10 per night for beach views - well worth money waking up to that every morning. Loved it so much we are staying here again this year." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.626506024096385, "helpful_class": 0, "review_text": "The Staff was great. Very pleasant. Djanel has a spa.highly recommend! Great massage head to toe.He\u2019s got the golden touch There are plenty of places nearby to eat.I recommend Eisenstein Bagels for breakfast.Many bagel selections.I had the lox with spinach Florentine bagel.The coffee is great.The shuttle takes you to three different casinos.There was no pool bar or cocktail lounge.Not a place to totally relax.But no shuttle to hotel or airport.Suggest Uber.Very close to airport.The planes fly low.The stay was nice." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 7, "review_days": 0.49123767798466506, "helpful_class": 0, "review_text": "When I check in I feel at home. The service is outstanding and the staff is very memorable. If something goes wrong, they make it right and they do it Hawaiian style! This family-owned property is a rare find putting you close to shopping centers Waikiki and eateries. Please support local businesses. The staff is very friendly and everyone makes you feel at home. I love the breeze that comes from the lanai. The beds are comfortable and the property is clean. How many of you can say that you remembered the person who checked you in or the housekeeping staff that took care of your accommodations and the valet guy! You won't get that genuine hospitality at any of the other resorts!" }, { "user_review_posted": 109, "user_total_helpful_votes": 89, "expertise": 0.003853757641463, "user_cities_visited": 54, "review_days": 0.470427163198247, "helpful_class": 0, "review_text": "We stayed at the Narai for two nights, just after Songkran. I will state right now that we would not normally consider this type of hotel for our budget, flashpacker travelling style, but scored an excellent deal on a 12th floor Deluxe room at half the normal rate. And we're very glad we did.The Narai is in a very handy location in Silom, not a long walk from Lumphini Park and the MRT, and has everything you would expect of a good hotel. The bed was extremely comfortable, the showers hot and with good pressure, and the room in general well-appointed, and with spectacular city views! Plus good block-out curtains and soundproofed walls (I guess - it was very quiet).We did not eat at the hotel, but there are countless good spots for a meal or a drink all along Silom Road & nearby.There is a nice pool area with shady spots here and there, and after our late checkout the hotel staff kindly allowed us to rest by the pool for a few more hours before our very late departure from Bangkok.Unless our lotto ticket comes through, we will avidly keep an eye on Narai's room rates, and gladly return when it's on special. The rest of you, just go for it & enjoy!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.470427163198247, "helpful_class": 0, "review_text": "I loved my stay at The D! The rooms were clean and the beds were very comfortable, I had no trouble falling asleep. The elevators were convenient to both the casino and lobby, yet out of the flow of casino traffic. The casino was louder than others I visited due to the music, however it was not a conversation killer. The staff was friendly and professional. It was very clean! Loved the entrance to Fremont street! They had a very nice bar both inside and out, and the ladies were very attentive and checked to see if you needed anything to drink frequently. I would definitely recommend The D for a great Vegas experience! I'm looking forward to going back for another vacation!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.66867469879518, "helpful_class": 1, "review_text": "This was not my first stay in this hotel. The Room are nice and quite big. Good value for money. Breakfast with lot of different food. Bts station just few minutes from hotel. Lot of nice place to eat nearby." }, { "user_review_posted": 53, "user_total_helpful_votes": 21, "expertise": 0.0018133026883090002, "user_cities_visited": 72, "review_days": 0.22946330777656002, "helpful_class": 0, "review_text": "I was there a few years back and the hotel, rooms, casino and everything in general was great. There was a free shuttle to the strip which was nice, but with being away from the hustle and bustle was a welcome change. There was a great walking path that went along the foothills from the hotel which was great after being cooped up all days in meetings!" }, { "user_review_posted": 19, "user_total_helpful_votes": 17, "expertise": 0.004233523232112, "user_cities_visited": 11, "review_days": 0.879518072289156, "helpful_class": 0, "review_text": "This is a very comfortable and nice hotel in Siam, next to Sky Train and a few minutes walk to Siam\u2019s malls. The room was modern and nice, amenities were good and breakfast was very varied buffet-type. Only issue at the moment (May 2019) is they are doing some construction at the hotel so it gets very noisy during the day. We came back one day after lunch to take a nap and it was impossible. But they start at 10 am so it was not much of an issue being most of the day out touristing. Staff were very nice and attentive. Would recommend this hotel and area to stay in Bangkok." }, { "user_review_posted": 80, "user_total_helpful_votes": 51, "expertise": 0.0029846629151490003, "user_cities_visited": 212, "review_days": 0.0, "helpful_class": 1, "review_text": "Stayed here for 2 nights prior to flying to the south islands for New Year's Eve. Staff are amazing. Room was really well sized and decorated beautifully (deluxe room). The pool was great, it's only small and were often not enough sunbeds but that didn't matter.The food was incredible - over the two days we tried the Tom Yum soup, spring rolls, Pad Thai, Pork Belly (wow!!) and thai vegetables in oyster sauce. All outstanding. The drinks are cheap, great margarita cocktails too.Breakfast was spot on. Nice selection of hot food, mixture of Western and South East Asian. Cereals, pastries, soup, good coffee etc.Less than 10 mins walk to Khao San or the Chao Praya river. Reception will organise an airport transfer for 500B.We paid \u00a359 a night and have booked to go back again at the end of our trip." }, { "user_review_posted": 28, "user_total_helpful_votes": 17, "expertise": 0.0028372818839550004, "user_cities_visited": 606, "review_days": 0.30065717415115, "helpful_class": 0, "review_text": "I was diverted to Las Vegas overnight after some flight cancellations due to weather and was limited as to where I could get an available room near the airport. Was told they had an aiport shuttle only to find out when I called to inquire about a pick-up that the shuttle only runs until 8PM. Once I secured a ride through Uber, I arrived at the property, I noticed the property isn't in the best area of town but it looked like a fairly new property, so I was hopeful . There were three people (2 young women and a young man) at the front desk when I arrived, and not one of them greeted me with a smile or \"Welcome to Baymont Inn\". I was hurried through the check in process and then told I was required to submit a $50 deposit (refundable upon check out) on the room in addition to what I'd already paid for the room itself. This is when I started to really have reservations about staying there, but it was almost 11 PM and I had an early flight out the next morning. I had to inquire about the Continental Breakfast as the front desk clerks didn't offer that information upon check in. Turns out I was leaving too early to be able to take advantage of it. Took the very small and very slow elevator up to my room on the third floor. Room looked clean and it appeared to have fairly new linens on the beds. Had a single cup coffeee maker and small refrigerator. Noticed air conditioner in room was quite loud, but grateful that it worked (It was 117 degrees in Vegas that day).. I noticed that there were a fairly large number of marks and damage to the paint on some of the walls, but otherwise the room was visually clean and smelled clean. The beds is where I really had my issues. The mattress was horrible (lumpy and sunk in the middle). I had a room with 2 queens, so I switched beds, only to find it was just as bad if not worse than the first. For the Love of God, please do something about the mattreses!! After a very short night's sleep, I checked out before 6 AM, again having to use Uber since shuttle not available. Young lady at front desk not friendly and didn't thank me for staying there. As far as I know, I was never refunded my $50 deposit, it was still a pending charge on my credit card more than a week after I'd stayed. I would not choose this property to stay at for more than a night, but was glad I had somewhere to land after a very long day of traveling and cancelled flights. Front desk staff needs some serious retraining in customer service." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5230010952902521, "helpful_class": 0, "review_text": "I've stayed in the Triton twice and each time i enjoyed myself. It's especially fun to be able to read parts of \"On The Road\" on the wallpaper. The air conditioner can be a bit intense, so be careful. I wish the TVs were centered to the bed but it's not a big issue" }, { "user_review_posted": 20, "user_total_helpful_votes": 6, "expertise": 0.0013461326271650002, "user_cities_visited": 9, "review_days": 0.45071193866374504, "helpful_class": 0, "review_text": "This was my second time staying at The Cancun and I'll definitely be back. The rooms are comfortable and clean and the pool area is amazing. My only complaint was that the staff was overly pushy to sign us up for a timeshare sales presentation. They didn't want to take no for an answer and I finally had to just rudely walk away. Avoid the sales area at all costs and you'll have a great time." }, { "user_review_posted": 25, "user_total_helpful_votes": 16, "expertise": 0.002996800176541, "user_cities_visited": 11, "review_days": 0.7957283680175241, "helpful_class": 0, "review_text": "I\u2019m guessing my experience was so bad due to me booking with the hotels tonight app. The room my bf and I stayed in had several issues. We were put into a King bedroom.Issues:-no heat (they brought us a space heater)-room was super small for 2 ppl to move around in-didn\u2019t get the same room as shown in the regular hotel room photos (look at the pillows and the furry bed throw)-street noise and door slamming was annoying-hot water issuesAt the end I spoke with the manager. He said there was nothing he could do in crediting the room because I booked through hotel tonight but he did waive a room service charge we had for my bf\u2019s birthday.I definitely wouldn\u2019t come back here though. The decor is beautiful but this hotel is just not up to par for me. I just wasn\u2019t happy with my stay. I feel the hotel tonight bookers get crappy rooms." }, { "user_review_posted": 214, "user_total_helpful_votes": 76, "expertise": 0.001613832971896, "user_cities_visited": 78, "review_days": 0.520810514786418, "helpful_class": 1, "review_text": "We arrived here on the 4th August (Friday) . Our suite was ready at 2pm on the 30th floor. The staff were SO INFORMATIVE as to what was going on and how to get to the venue we wanted isn the quickest time. On Wednesday, 9th August, we came back from a long hard day looking at stuff and we went into the M restaurant area for people having suites. The Managers special - available only on Monday - Thursday 5-7pm, was very good and outstanding value. Wine and beer were free. A delicious range of salads and cooked chicken/burgers were available, plus cooked veg - corn-on-the -cobetc. People with kids will save a fortune here.Great location - 2 mins to the magnificent mile.Tip: Hire the \" Go Airport Express\" for transport from O'Hare to downtown. Saved a fortune. Cost me $50 as opposed to $100 + to get to hotel. This price was pre 4pm thereafter it increases because of the reverse traffic regime!! Hope this helps" }, { "user_review_posted": 165, "user_total_helpful_votes": 50, "expertise": 0.001360844459156, "user_cities_visited": 74, "review_days": 0.16648411829134702, "helpful_class": 1, "review_text": "Not staying frequently in the US I find it difficult to judge how I should rate this hotel. I stayed for a week during a conference in the city. The price paid for everything was well above what I am used to paying in Europe. The hotel is located centrally and well positioned for shopping e.g. Union Square, although some way from the Fisherman's Wharf area. On the plus side the rooms were very spacious, well-furnished and clean. However my room was next to the service lifts, these seemed to operate all night and it was a little like sleeping with a constant background noise from an underground train line. Also the walls allowed a reasonable amount of noise through from the adjoining room. The coffee maker and fridge in the room were a bonus. However, almost everywhere I stay in Europe gives free wifi in the room. Here the hotel charges $15 a day! There was an internet connection for those able to use it but many modern devices don't have a network port. The charges included a mandatory $25 a day 'facility' fee. The only thing we used from this were the bottles of water left in the room. There was no option for opt-out. Breakfast was another rip off. We paid almost $75 dollars a day for breakfast for 2 including tip. Breakfast was extensive and included almost anything you can think off, however the average person can only eat so much. In my experience, similar buffet breakfasts in Europe are available for 15-20 euros - about $22. Service was generally good although in the lounge on a number of occasions we ended up getting drinks from the bar as there was no evidence of waiters. All the staff that I spoke to from the housekeeper, to the receptionist and concierge were all helpful, polite and pleasant. If your happy with these sort of charges then the is to be recommended, however for me it was very overpriced." }, { "user_review_posted": 34, "user_total_helpful_votes": 29, "expertise": 0.004030609264559001, "user_cities_visited": 32, "review_days": 0.470974808324205, "helpful_class": 1, "review_text": "As mentioned by a lot of the guests the hotel location is great. Less than 5 minutes with complimentary tuk tuk ride or 15 minutes\u2019 walk to Terminal 21 mall. Good breakfast but hit & miss housekeeping as basic such as toilet paper was not replenished. Also on our last day, my families and I were doing some last-minute shopping and had lunch at Terminal 21. We were told by the receptionist just called and they will send the tuk tuk to pick us up. We called and was told tuk tuk will be there in 15 minutes, after 20 minutes without tuk tuk we called again and was told that tuk tuk already on the way. Call again after 45 minutes since the first call, been told the same tuk tuk on its way. In the end, we just walked back to the hotel because we have to check out and catch our flight. When we got back and asked the reception, she told us rudely that tuk tuk already been sent but cannot reach us due to traffic jam. We told her that we understand the traffic was bad but while we were waiting we saw the Radisson hotel tuk tuk twice delivering their customers twice. Radisson hotel is just around the corner, if its tuk tuk can make it 2 times in 45 minutes why can\u2019t the hotel. Then reception told us she sent the tuk tuk but have no idea where the driver went.As a customer, I rather be told that there was no tuk tuk and please make your way back on your own rather than wasting our time. The attitude of the reception was ready bad and she did not acknowledge there is an issue." }, { "user_review_posted": 47, "user_total_helpful_votes": 27, "expertise": 0.0026786489842960002, "user_cities_visited": 97, "review_days": 0.584884994523548, "helpful_class": 1, "review_text": "This is our 5th time returning to this property and it exceeded expectations! We didn't have to lift a finger to request anything above and beyond the hotel's standard offerings. We felt right at home and the staff were phenomenal. It was like seeing old friends again, catching up and chatting about everything from the weather to new restaurants that have opened since our last visit. From the room, parking and our 5 day stay, everything was perfect. The location is convenient whether you have a car or not. There is a parking lot with several floors of designated spots for hotel guests. A shuttle service that stops right in front of the hotel if you don't have a car. Minutes away from the Waikiki strip and a hop and skip away from Ala Moana (shopping mall). The location is perfect and just steps away from the beach (behind the Hilton). This hotel values loyalty, and in return you are treated like ohana (family)." }, { "user_review_posted": 71, "user_total_helpful_votes": 25, "expertise": 0.0015991346956280002, "user_cities_visited": 50, "review_days": 0.16867469879518002, "helpful_class": 0, "review_text": "Staff - very friendly and helpfulRoom - for one single person it was a bit smaller than I expected but still lovely and clean. Complimentary bottled water made a nice touch! My room was also on ground floor behind reception so it was a little bit noisy.Bed - comfier than it lookedRooftop pool - very clean and big, nice to relax in after a long flightWifi - free and high speedBreakfast buffet - lots of choices of food - western and ThaiLocation - 7/11 right round the corner selling cheap, large water bottles and is near to the infamous koh San roadWould recommend staying here after a long flight or for a few days to explore Bangkok" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.9529025191675791, "helpful_class": 1, "review_text": "We stayed here one night before a cruise. The location was good and the staff was friendly and helpful. Our room was large and adequate but the furnishings were worn and tired. The description of the Mediterranean was inflated. On our return, we were glad we had booked another Seattle hotel at the same price but much nicer." }, { "user_review_posted": 24, "user_total_helpful_votes": 8, "expertise": 0.001507962779065, "user_cities_visited": 7, "review_days": 0.196056955093099, "helpful_class": 1, "review_text": "Check in was fantastic great staff clean rooms you can pay more but why. Right on the strip. Better then expected. Casino was packed but plenty of room to move around even has numerous places to eat right in the building." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 15, "review_days": 0.369660460021905, "helpful_class": 0, "review_text": "Gorgeous historic hotel. Convenient location to many places of interest and top restaurants. Our room was a one bedroom suite tastefully and luxuriously furnished. The staff was friendly and helpful. Went to bar and had drinks and snack which was lacking. Regret not going someplace else. Although we had access to the concierge room the weekend hours and offerings are limited but still good. My husband complained about lack of early morning coffee. No option in room. Had to wait till 6:30 for coffee available in lobby or concierge room. He was happy with the taste. I have never had a worse view from a room!! The noise from the huge structure outside our window was endless. the doors needed attention. Seems everyone must give them a good kick as they go in and out. I forget the name of the person who seemed to be the hotel historian and greeter!! But he was so fun and informative with many stories. Could of listened to him for hours. I look forward to returning despite the couple complaints. Would like to stay a month next time." }, { "user_review_posted": 4, "user_total_helpful_votes": 8, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.053669222343921005, "helpful_class": 2, "review_text": "Stayed here with my wife for 7 days at the end of March 2015 celebrating two birthdays and a wedding anniversary. Fantastic hotel, staff were friendly and helpful at all times.Nice touch with champagne in the room as a thank you for choosing the hotel for our celebrationsThe hotel is smaller and more intimate than many others and it is your hotel and no body else's, not like many of the others that are basically small shopping malls with a hotel reception stuck in the middle of them.The in house restaurants were fantastic. The \"Orchid\" provides top class food and service but if you want to take it to another level, you must eat in the \"Le Mer\".Superb cocktail bar hosted by Herman (you are the man) for a pre-dinner drink. Each Cocktail comes with its own hand picked accompanying aperitif.Then comes the meal which is fantastic. Don't get me wrong this comes at price but its worth it. If budget is an issue, eat at a few cheaper restaurants a couple of nights so you can treat yourself to eat here.Overall the hotel position and its presentation is exceptional, no better at busy Waikiki beach and I would not even think about staying anywhere else when I return.Well done and thanks to all the staff and management at the Halekulani for making our stay so special and one that we will always remember." }, { "user_review_posted": 39, "user_total_helpful_votes": 16, "expertise": 0.0018814169757560002, "user_cities_visited": 19, "review_days": 0.9047097480832421, "helpful_class": 0, "review_text": "Don\u2019t get me wrong the hotel is nice, location is great, and like in lots of hotels, staff over smile and try to be nice even when you can tell is forced...(there is a difference between meaning it and over doing it, which some people still confuse with good customer service). The problem I have is this....I can hear absolutely everything is happening next door and the internet does not work (this is a mix of work/family trip)....what is worse, this hotel still believes it can provide low quality internet and overcharge for faster.Would you give me bad coffee so you could overcharge me for a nice one?Hotels must stop bad internet and by default have good one...that is it. A bit like have good lighting in the hotel without having to pay for extra electricity to have good lights and see better in my room.Sort it out, it is a disgrace to try to overcharge for basic stuff that should be available by default." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.43428258488499405, "helpful_class": 0, "review_text": "An exceptionally friendly and warm atmosphere all around from the receptionists to the doorman and the restaurant. Very good facilities. The location is perfect: short walk to the Metro, Georgetown, Kennedy Ctr., even the Mall is within a healthy walk's distance. I enjoyed a full cycling morning on the free byke. The price for all this pleasure was better than others I checked in the same parameters. I recommend!" }, { "user_review_posted": 28, "user_total_helpful_votes": 14, "expertise": 0.002317113538563, "user_cities_visited": 256, "review_days": 0.49452354874041604, "helpful_class": 1, "review_text": "The Donatello is blessed by its location at the corner of Post and Mason. Super convenient to everything. We discovered it is a Wyndham Shell Vacation property after we got there. The pros to that are, the room is large, comfy beds, sitting area, small kitchen with crockery and cutlery and a nice bathroom. Such a huge and welcome surprise in San Francisco! The cons are the persistent requests to attend the vacation club presentation. The staff is very friendly and helpful. All around it are eating places to fit a foodie's needs." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9687842278203721, "helpful_class": 0, "review_text": "I stayed in your Hotel from 22-25 Oct 19 and checked out on 26 Oct 2019.I was charged with Dirty Linen (due to normal usage during my period of stay) for Thai Baht 5000( equal to the cost of Two Nights Stay).It was really over charged on me and the charges was very unreasonable for cleaning the small area of dirt. It was unintentional and due to normal usage. Please consider to refund. kindly review and revert to me asap.Your Account Reference No.: 10010779227 dated 26 Oct 2019.Guest Name: Tan Swan San, Johnson" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.515881708652793, "helpful_class": 0, "review_text": "I great location and I love that CQ is small enough to actually care about its guests, unlike the monster chain I've stayed at, that is nearby.Excellent check in by Liz, right to my room which was super quiet. I thought there wasn't anyone else on my floor the first day.And the rooftop deck was great for relaxing and enjoying the view." }, { "user_review_posted": 133, "user_total_helpful_votes": 211, "expertise": 0.007591803076044, "user_cities_visited": 87, "review_days": 0.10295728368017501, "helpful_class": 1, "review_text": "We stayed here for one night prior to moving to the Aulani. Four of us shared a two queen bed room. It was tight, but did the job! It was very nice to have a small fridge and coffee maker. Beds were comfortable and bathroom was quite nice. I spent an hour in the fitness room and thought they had what most people would want. It's a nice downtown location. Staff was very nice. My husband left a favorite shirt in the closet. When we called they said that they had it and we could come get it. (Not sure why they didn't try to contact us about since they had our contact info.) When we went to get it they took FOREVER!! Some security issue with lost & found I guess." }, { "user_review_posted": 21, "user_total_helpful_votes": 8, "expertise": 0.0017391487103500002, "user_cities_visited": 8, "review_days": 0.489047097480832, "helpful_class": 0, "review_text": "It is a well maintained property but don't expect more than a large convention hotel. The staff was very pleasant and checked with me on a regular basis via text - nice touch. The rooms are very standard. I was surprised it didn't have room service. The breakfast buffet was very standard. The service in that restaurant was very friendly. I had one meal there for lunch and it was very good. Very good location. A major mall is adjacent and Union Park is a 5 minute walk. Decent selection of equipment in the wellness center." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.22124863088718502, "helpful_class": 1, "review_text": "Best value property I could find with fantastic views of the strip. Great value property, quiet and clean that isn't too gaudy and 'loud'. Very spacious rooms with more than enough room to comfortably accommodate our family of six (two adults, two teenagers and two kids). Loved it and any return to Vegas will definitely be return to this property!" }, { "user_review_posted": 43, "user_total_helpful_votes": 15, "expertise": 0.0015832326171570002, "user_cities_visited": 97, "review_days": 0.826944140197152, "helpful_class": 0, "review_text": "We were a group of 3 couples. Two couples shared one unit and the third couple had their own unit. The staff made sure that our rooms were right next to each other, which made hanging out together much easier. The staff were also helpful with recommendationsWe had one or two maintenance issues (the AC wouldn't turn off in our bedroom so it was a little chilly) which were fixed promptly. As was a lightbulb that burned out. The units were clean and nicely decorated. We had a view of the beach from our lanai.The location was convenient to the beach and restaurants--as well as to numerous ABC stores." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.005476451259583, "helpful_class": 1, "review_text": "I only stayed for a short while, due to a 24 hour layover, however the guys at the front desk were really helpful and welcoming. I had trouble learning how to use the keys so they kindly, and patiently, had to show me several times. I was not familiar with the area so they gave me directions to nearby restaurants.I enjoyed my room; the view to the sixth floor was amazing! I took my children swimming and was able to enjoy breakfast with them on the patio. On the day of checkout I was supposed to vacate the room at 11 AM but they kindly gave me an extension because of last minute flight changes. They also assisted me in bringing my bags down to the front desk and held them till the car service arrived. They were a great help! I wished we were able to stay longer but at least I know where to go when in Hawaii :)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.9978094194961661, "helpful_class": 0, "review_text": "This is a beautiful historic hotel, although it's a little tired and could use some updates in the rooms and public areas. Cannot say enough about how friendly and gracious the staff are. Also, the whole hotel and rooms are spotlessly clean and well maintained. Food was pretty good, but not great. Views were spectacular. Pool is tiny, but nice, and of course the beach is just steps away. The historic tour and learning about the hotel was very interesting and glad they have kept it running and not changed it too much." }, { "user_review_posted": 33, "user_total_helpful_votes": 8, "expertise": 0.001066607819338, "user_cities_visited": 10, "review_days": 0.32146768893756805, "helpful_class": 0, "review_text": "The hotel rooms where ok I know that the hotel is older but the room are not all there. They have lot of things that they can do to fix them and they should have them inspection of them . The big issue was the bath room all they need to do is change out the seal around things make look better . The phone was poor condition the tub water would drain real slow . The service at front desk and valet where great . The housekeeping staff didn't even say hello seem they where scared of the guest . The bar outside was not the great drinks where not good . The few restaurants they have are good . I will give another try in the future . The highlight of the stay was the Elvis show that they have there the guy but a great show the reason I would go back to visit the hotel." }, { "user_review_posted": 144, "user_total_helpful_votes": 1235, "expertise": 0.041527210759253, "user_cities_visited": 39, "review_days": 0.8647316538882801, "helpful_class": 4, "review_text": "By the pictures this placed looked nice however it seems like it recently got a makeover .Service was average at best. The receptionist wouldn\u2019t stop talking when all we wanted to do was check in. I booked an ocean view but because I was trying to check in early there only was room that had a partial view. Partial at best, I had to go onto my balcony and look to only see a small view of the ocean between two all buildings. The staff never said anything about renovations and construction starting at 7am and I had to use earplugs in the morning.Room fairly small . Bathroom was TINY. The sink was not even in the bathroom. It was in the room. Bed was comfortable\u2014That\u2019s about it as far as room goes.Pool/ Lounge area was Decent. Small pool with limited chairs. Service was sub par.Would not stay here again especially for the price ." }, { "user_review_posted": 37, "user_total_helpful_votes": 51, "expertise": 0.0065815567305140005, "user_cities_visited": 26, "review_days": 0.24260679079956102, "helpful_class": 2, "review_text": "We booked a 2 day stopover at the Park Hyatt on our way back from the Seychelles as we had stayed here before in 2008 & it hasn't changed at all. The Hotel rooms are very luxurious & well worth the 5* rating. All the staff are very attentive & helpful. The choice at breakfast is outstanding. We especially appreciated the mini limo which takes you down to the Entrance of the complex & will pick you up when you return after a quick phone call from the security man at the entrance. The views from the room balcony are outstanding there really is nowhere else like the Dubai skyline. Hopefully next time we visit we'll be able to stay longer" }, { "user_review_posted": 18, "user_total_helpful_votes": 15, "expertise": 0.0039354150575600004, "user_cities_visited": 10, "review_days": 0.35049288061336203, "helpful_class": 1, "review_text": "We used points so I have no idea how much it is to stay at this hotel. There is only valet parking $50 which is understandable for the location. The room was very small and crowded but clean and nice. Free coffee and tea with a fridge. The beds are comfortable and we had a great view of a big building next door. We ate in the only restaurant because it was raining and it was expensive and the food was very mediocre. Poor service. The workout room was very nice did not try the pool but looked nice also. The parking is good until 5 the next day so you could do some sightseeing after you checked out. Overall an ok stay nothing extraordinary." }, { "user_review_posted": 553, "user_total_helpful_votes": 373, "expertise": 0.003164307552577, "user_cities_visited": 308, "review_days": 0.440854326396495, "helpful_class": 1, "review_text": "Exploring Fremont Street, as we do every visit,and found the D Casino, which was new, to us. Nice casino, easy access from the street. The staff is welcoming, and we played the slots and won a bit; wait staff for drinks in the casino is very nice. Looking forward to visiting again on our next trip to Vegas." }, { "user_review_posted": 24, "user_total_helpful_votes": 13, "expertise": 0.0025194012284370003, "user_cities_visited": 8, "review_days": 0.6960569550930991, "helpful_class": 0, "review_text": "We have grown children in the DC area and visit the Hay Adams several times a year. It is sublime. The rooms are spacious, for DC, and beautifully appointed. We love to grab lunch in the bar, and it is a great place to meet up before going out. The best of all is breakfast. First of all, the staff are rays of sunshine-- helpful, kind, interesting and interested. The food is wonderful. Every day at the Hay Adams starts perfectly and ends with a great night's sleep. Oh, and the location is the best in DC." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7458926615553121, "helpful_class": 0, "review_text": "The experience in this hotel was amazing. I highly recommend checking this one out. They have good room rates and great services. Every employee I came across was smiling. I will definitely consider coming here again next time. The following employees Thanseer, kamal, Assad Hassan, and Anwar and many other more I don\u2019t remember their names were helpful. Thank you so much for the beautiful hospitality." }, { "user_review_posted": 120, "user_total_helpful_votes": 30, "expertise": 0.001103387399315, "user_cities_visited": 420, "review_days": 0.343373493975903, "helpful_class": 1, "review_text": "And so we arrived in Las Vegas and stayed at Fremont.It is certaintly a very nice hotel, big huge and comfortably beds, clean rooms, nice staff and valet parking. Casino, shop and a very nice restaurantWhat more can you expect. We just loved it, loved it.Placed right downtown on the Fremont experience, we enjoyed walking in the day, evening and night and look at all the entertainment going on and all the people. So much fun.Very inexpensive and a lot of luxury.Will come again." }, { "user_review_posted": 9, "user_total_helpful_votes": 1, "expertise": 0.000429095099733, "user_cities_visited": 4, "review_days": 0.348302300109529, "helpful_class": 0, "review_text": "Our stay at this hotel was a pleasure. The staff were professional, accommodating, and pleasant. The rooms were very spacious, clean and well appointed. The complimentary breakfast was very good and we especially appreciated the omelet cook, Mohamed! We would definitely stay here again and recommend the location which has restaurants in easy walking distance and access to the DC underground rail system under the building." }, { "user_review_posted": 18, "user_total_helpful_votes": 12, "expertise": 0.003126264298061, "user_cities_visited": 13, "review_days": 0.094742606790799, "helpful_class": 1, "review_text": "This was our second stay at the Outrigger Reef and yet again loved it.Perfect location. Great price. Great pool. Beachfront location.Love the happy hours at both the pool bar and Shorebird. Great ambience.Overall great stay and will be coming back again.Ask for a partial ocean view room in the Ocean Tower." }, { "user_review_posted": 41, "user_total_helpful_votes": 29, "expertise": 0.0033236181418410003, "user_cities_visited": 31, "review_days": 0.205366922234392, "helpful_class": 1, "review_text": "2 day, 1 night visit to SF.Rooms are comfortable and service is friendly and accommodating. This is a small boutique hotel close to Union Square with easy access to cable cars, trolley, and BART.Bed comfy, room clean, bathroom and shower clean and functioning perfectly. Rooms are small but ours was a suite and gave us all the space we needed. Did not hear any ambient noise from adjacent rooms or street (we were on 2nd floor).Breakfast was better then expected but do not expect eggs and bacon-type. Cereals, pastries, juice, coffee, etc. Quality was better than average.I cannot imagine coming back to SF as a tourist and not staying here. If you don't need expansive lobbies and giant restaurants generally available in the big chains, this is a premier choice." }, { "user_review_posted": 10, "user_total_helpful_votes": 9, "expertise": 0.004259075361359, "user_cities_visited": 4, "review_days": 0.47261774370208104, "helpful_class": 0, "review_text": "This was my first experience at a hostel and it completely exceeded my expectations! All staff members at the front desk, particularly both Sarahs, are very friendly and extremely helpful! This hostel offers many delicious options in their free daily breakfast and they also provide free dinners three nights a week in addition to complementary snacks throughout the week. Perfect choice for a traveller on a budget. Excellent way to stay in the city and have a great location for sightseeing without breaking the bank." }, { "user_review_posted": 31, "user_total_helpful_votes": 7, "expertise": 0.000985930031001, "user_cities_visited": 15, "review_days": 0.730558598028477, "helpful_class": 1, "review_text": "This is my second visit to Hilton Garden Inn Washington DC/US Capitol. Our room was very clean and well appointed, quite large for an in town hotel. There is a nice indoor pool and an outdoor terrace for lounging or coffee/drinks. The reception staff is friendly and welcoming but they did not always listen carefully to my questions about my reservations or my stay. In contrast, the General Manager, Rickey Earles, is extremely responsive, listened, explained and made everything right at checkout. I would stay again as the location and facilities are very good and I appreciate the care that the general manager showed me." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.8926615553121571, "helpful_class": 0, "review_text": "The hotel is located perfectly in the heart of the action, convenient to everything. They have done a terrific job with the recent (and somewhat ongoing) renovation - beautiful, modern, sleek lobby and rooms. Service is really good as well. Two items for improvement: 1) there was a major outage of wifi which lasted a few hours - clearly, that's somewhat annoying, especially for business travelers like myself. The staff handled it very professionally; I even heard from the director of services that same morning, who compensated me via points without me even asking for it. 2) the treadmills in the fitness center don't have TV reception, which is fairly standard these days in hotels & gyms. I'd love to see that provided on my next trip." }, { "user_review_posted": 52, "user_total_helpful_votes": 30, "expertise": 0.002690567735254, "user_cities_visited": 26, "review_days": 0.387185104052573, "helpful_class": 0, "review_text": "It was great to be back at the Ohana East after two years. My previous visit had not been great, but I am pleased say that this visit has restored my faith. I travelled in a group of seven and we had 2 two bedroom/one bathroom suites.As we had three individuals in our room we requested to have a suite that had 2 double beds in the second room. The suite was on the 18th floor and was wonderful. We had a queen bed in one room and two doubles in the other, and living area in which all seven in the group could congregate of an evening.The kitchenette was also a great option for those wanting to make snacks.The check-in staff were very helpful and informative. We arrived around 8.00am and fortunately both rooms were ready for us to occupy.It was great to arrive back from the beach around lunch time and find that the room had been serviced nice and early and fresh towels were available.The hotel is in a great location with a Food Pantry just behind on Kuhio street and plenty of restaurants in close proximity.The hotel pool area is quite good however at the time of the year (late November) there is no sun until just after 12.30pm. So shop in the morning, pool in the afternoon.This was my fourth stay the Ohana East and hopefully it won't be my last !Perfect location, nice friendly staff, well maintained rooms.There is free Wi-Fi and of the course the free Pink Line trolley to Ala Moana." }, { "user_review_posted": 68, "user_total_helpful_votes": 24, "expertise": 0.001603156986064, "user_cities_visited": 37, "review_days": 0.8926615553121571, "helpful_class": 0, "review_text": "I picked this hotel because I could park my car for two days and not move it. I was going to stay out and ride the metro in but didn't and staying here was the best. Parking was 56 dollars a night and under hotel. Parking is tight to get in a spot.I was worried about the cost of food with two kids but found out their was food truck parked out front everyday. I guess the Mall was about a 1/4 mile away and easy flat walking. I didn't see any shopping stores but was looking for them either. Room was spotless and ready when checked in. 12.30 pm. That was a big plus. It costed a good bit more to stay here but was worth the money to m to park and not move or drive in DC." }, { "user_review_posted": 91, "user_total_helpful_votes": 70, "expertise": 0.0036242032269830004, "user_cities_visited": 37, "review_days": 0.0, "helpful_class": 0, "review_text": "Beautiful hotel and confirmed platinum upgrade to see fireworks on New Year's evening. Allison at the front desk helped us arrange this and she is our hero. Thank you Allison! The front desk staff at check in was equally wonderful. Thank you so much for your kind and excellent service. The room was fantastic and very clean and comfortable. FYI, valet parking is $37/day. Thank you for making IHG the place to stay." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 5, "review_days": 0.7360350492880611, "helpful_class": 1, "review_text": "We have just returned from Honolulu where we stayed 2 nghts at the Outrigger Reef Waikiki. Such a handy positon with shopping a short walk away and the beach on the other side. We were fortunate to be upgraded from a partial ocean view room to the 10th floor penthouse suite, as all the rooms were full. How lucky were we and wow what a view!! The staff are lovely and friendly, they have convenient gift shops on site as well as bars and restaurants." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6746987951807221, "helpful_class": 0, "review_text": "Rooms are wonderful, and the staff very responsive to my requests, good location near BTS. Gym and pool great. Nook 's command of english was very natural and expressive,all my questions were addressed.Like speaking with a VIP assistant. Will look forward to my next visit." }, { "user_review_posted": 47, "user_total_helpful_votes": 22, "expertise": 0.002162169776106, "user_cities_visited": 60, "review_days": 0.507667031763417, "helpful_class": 2, "review_text": "We stayed here on the basis that the Trip Advisor community had rated it highly and we both liked the the funky look of the place and certainly wasn't disappointed. From check in to check out we were made very welcome. We had a queen room at it was in great decor matching the hotel, it wasn't massive but that's what you get for a city hotel. It was all very clean and a nice ensuite too. Make the most of the bar as the cocktails and selections of gin are awesome. Location wise it's great, right n the thick of it near Union Square and the cable cars which is a must. Loved San Fran and our stay here!" }, { "user_review_posted": 31, "user_total_helpful_votes": 22, "expertise": 0.0033350773972870003, "user_cities_visited": 22, "review_days": 0.084884994523548, "helpful_class": 1, "review_text": "The most attentive concierge services I've experienced. Amazing room and very quiet. We ate at Hoku (excellent fish) Arancino (unbelievable pasta). Live jazz in the evening from the Honolulu Jazz Quartet on the Veranda. I'm from Chicago--- this some of the best I've heard ever. The buffet breakfast every morning was delicious. Only disappointment was the pool area. The chaises were a bit worn out and the beach area just isn't of the same elegant quality as the rest of the hotel." }, { "user_review_posted": 17, "user_total_helpful_votes": 6, "expertise": 0.001603156986064, "user_cities_visited": 8, "review_days": 0.061336254107338006, "helpful_class": 1, "review_text": "The hotel is perfectly located! Nice walking to the beaches, Washington Avenue, street espanola.The room is new and clean, good tv.Right cost , not particularly expensive for south beach .To be improved:- Air conditioning noisy- more space in the bath and in the room for hanging towels and dresses" }, { "user_review_posted": 159, "user_total_helpful_votes": 59, "expertise": 0.0016911667246110001, "user_cities_visited": 51, "review_days": 0.102409638554216, "helpful_class": 0, "review_text": "We stayed here over the 4th of July weekend and overall very satisfied. However, there were a few glitches. Primarily, the elevators worked only about half the time causing us to take 4 flights of stairs on many occasions. Also we had to call the staff for the tub did not drain at first. The shower is good although not pressure balanced thus water pressure is not consistent. The rooms are small although we had a huge walk in closet that served as a dressing room for us as well. There was 4 in our double room so it was tight. Bathroom is small. 50\" TV on the wall is a nice touch. It's a very old hotel, over 100 years, but overall nice. The lobby restaurant looks very nice but we did not try it. The best part of this hotel is the location as it is steps to everything." }, { "user_review_posted": 120, "user_total_helpful_votes": 40, "expertise": 0.001507962779065, "user_cities_visited": 292, "review_days": 0.41292442497261705, "helpful_class": 0, "review_text": "We arrived really early from our red eye and had called the day before to ask if we could store a bag. We were welcomed and offered an upgrade and able to have that room right away which was a no brainer! This was amazing as we were able to get some sleep before we headed into the city. Front desk team were very welcoming and friendly. Obi the concierge was extremely helpful in setting up champagne for my husbands birthday and it was delivered within minutes of us checking in!The room was comfortable, loved the bathroom layout. Bed really cozy!The Kuerig machine is awkward as it's in the closet and you have to find a plug for it else where, would be great if it could be plugged in place.Called for a razor, it was delivered right away with smile and name used!The bartender was so friendly and chatty we went before and after dinner he remembered us!Great location, easy to walk to everything!Would highly recommend and will stay here again.Thank you for making our stay so special." }, { "user_review_posted": 125, "user_total_helpful_votes": 43, "expertise": 0.0015597484276720002, "user_cities_visited": 11, "review_days": 0.5366922234392111, "helpful_class": 0, "review_text": "I stayed at the Red Rock while there on business. It is a very nice casino with movie theaters and bowling, they also have bingo. My room was one of the nicest I have stayed in anywhere. The only draw back and if you're older you may ask for a room closer to the elevators. The elevators are at one end and the hallway is like a football field or longer and I was at the far end. Their buffet is wonderful and expansive, like the hallway you will be lucky to make it from one end to the other. Compared to the strip buffets it was a bargain at 16 bucks. The grounds are beautiful as well as their many pools. You feel very comfortable and safe here. I am moving to Vegas and this will definitely be one of my local casinos." }, { "user_review_posted": 184, "user_total_helpful_votes": 131, "expertise": 0.003346142221838, "user_cities_visited": 70, "review_days": 0.23493975903614403, "helpful_class": 1, "review_text": "We stayed here for 5 nights on our honeymoon and it was incredible. We didn't get anything special being on our honeymoon but we enjoyed our stay thanks to The staff and the pool which were the highlights. The staff are very attentive, friendly and provide great service. The two pools are amazing day and night and has such a great vibe. The rooms are a great size very modern. The pool menu is excellent affordable with a good range of cocktails and food. This hotel is on the end of the strip but that's why we liked it even more, away from the hustle and Bussle but still a short walk in. I would highly recommend this hotel." }, { "user_review_posted": 7, "user_total_helpful_votes": 9, "expertise": 0.006131681404769, "user_cities_visited": 7, "review_days": 0.41730558598028406, "helpful_class": 1, "review_text": "The hotel was nice on right on Waikiki beach. All members of the staff was excellent -very friendly and helpful.But we requested a room with a double bed and got two singles that were pushed together for make one double bed." }, { "user_review_posted": 330, "user_total_helpful_votes": 100, "expertise": 0.001360844459156, "user_cities_visited": 117, "review_days": 0.7371303395399781, "helpful_class": 0, "review_text": "We stayed at this Hilton for a few hours before catching a 5am flight. Room was clean and quiet. Small refrigerator was a nice extra. Bathroom was one of the tiniest we had experienced. Only about a 5 minute walk outside to Terminal 3." }, { "user_review_posted": 25, "user_total_helpful_votes": 13, "expertise": 0.002414211629703, "user_cities_visited": 118, "review_days": 0.31270536692223405, "helpful_class": 0, "review_text": "We are Hilton Honors members and always choose the nicest Hilton hotels in the areas we visit. Normally, we would have chosen the Downtown Hilton and overlooked this Hampton Inn. I am SO glad we didn't. The other members of our party who stayed in other hotels, including that Hilton, did not enjoy their stay nearly as much as we did. We had two rooms and the front desk upgraded us to a King Suite and our teenagers had a nice room with double queens. Our suite had a gas fireplace and a full kitchen. Perfect for a family. We had a great breakfast every morning, fruit infused water every afternoon after sightseeing, and warm cookies upon our return in the evening. The staff was SO friendly and helpful and they have it down to a science getting cruisers to the port. The customer service level at this hotel was on par with many five star hotels and without the nickel and diming. Frankly, all I could think while I was there was, \"When is a business school going to do a case study on the Customer Service given by this hotel?\" It is a model for businesses everywhere!" }, { "user_review_posted": 50, "user_total_helpful_votes": 431, "expertise": 0.041738938541321005, "user_cities_visited": 87, "review_days": 0.860350492880613, "helpful_class": 3, "review_text": "We just stayed 4 nights in the 2 bedroom family suite with 2 adults and two teen age girls. Honestly our first impression was is this it and it wasn\u2019t what we had expected. Having settled in and got used to small size you soon realise it has everything you need and will do the job just fine.Having the second bathroom was perfect also with the girls.We had and issue with finding the room only being partially cleaned one day and mentioned it to the front desk in the morning only two have two cleaners there in no time with an apology note and a little gift which was lovely. We couldn\u2019t ask for better service.The thing that really stood out was the staff and how friendly and obliging they were. Nothing was to much trouble and they were always smiling. We have two more nights booked at the Vive on our way back through from Maui and I\u2019m sure the experience will be as good as the first.Oh also the beds were super comfortable." }, { "user_review_posted": 41, "user_total_helpful_votes": 12, "expertise": 0.0013106089352840002, "user_cities_visited": 53, "review_days": 0.033406352683461, "helpful_class": 0, "review_text": "The Paramount is just one block away which makes this is a perfect spot to stay on the night of a show. Parking is astronomical but if you look at the packages, you can usually get a meal vouchers and free parking for just a little more than a room only stay. We like the bed and breakfast package. The little restaurant downstairs is pretty fantastic! Love this hotel!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.8800657174151151, "helpful_class": 2, "review_text": "Great hotel with stunning view. Best part was the staff Rob, Jess and Maria were super nice and professional. Enjoyed our chats in the morning. Well definitely be coming back!Thanks and please keep up this standard :)." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.46440306681270505, "helpful_class": 0, "review_text": "Totally amazing hotel, always striving to be the best and doesn't hesitate to go out their way to provide additional services. Clean, friendly and beautiful, shuttle service from the hotel to and mall several times a day and shuttle service did drop us local to Nandos too for free! amazing and would love to go back!!!Would visit again" }, { "user_review_posted": 91, "user_total_helpful_votes": 48, "expertise": 0.0024504900373810003, "user_cities_visited": 104, "review_days": 0.07886089813800601, "helpful_class": 2, "review_text": "This hotel is a good hotel in a great location moments away from the action, easy walking to town and not on a up hill walk. The room was simple but nice in a boutique way and have a very comfortable bed, pillow a little soft for me.I really like kimpton hotel as we get to see dogs walking in and out of the hotel.The downside of this hotel was the last night we decided to go back to the hotel bar restaurant to get a drink and deserts, the time was at 9:20 and the host was just rude telling us the are no longer seating people tonight, when we asked what time the kitchen closed she said 10. We also explained we did not was dinner just some cake she was say I have already told you we are not taking any more tonight - this was a bummer and did leave a poor tasteThis is a nice hotel please make sure you miss this lady" }, { "user_review_posted": 59, "user_total_helpful_votes": 67, "expertise": 0.005402857960379001, "user_cities_visited": 24, "review_days": 0.9534501642935371, "helpful_class": 0, "review_text": "Grand chateau is the 12th MVC location we hve visited. As usual, it has a fantastic location, one block off the strip. Excellent, attentive staff, well maintained with the MVC activities we all expect. With no casino, not for those who are in Las Vegas just to gamble. A quiet oasis from the madness if you want it. Excellent if taking the kids." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.588718510405257, "helpful_class": 0, "review_text": "The Handlery is in a great location right in the heart of Union square with the concierge having great knowledge of things for younger people to do.The breakfast that is served as part of the reservation isnt that amazing. Bacon over cooked on the American breakfast as well as the waffle not coming with melted butter, was a bit disappointing.the rooms a nice and spacious for three adults ( we had a double double bed room) however there is a strong smell throughout the floor we are on (5) and also within the room that could get quite annoying for some even though we toughed it out." }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 1, "review_days": 0.8948521358159911, "helpful_class": 0, "review_text": "Could not have asked for a better trip. Did most of my gambling at The Cal. I enjoy downtown as compared to the Mega resorts on the strip. Please don\u2019t change anything in the casino or sister properties downtown. I really enjoy the coin in coin out machines. It\u2019s a real throw back to the good old days. If you could add more of the coin operated machines you would not hurt my feelings a bit.I don\u2019t quite understand the resort fee? Just charge us that in the room charge. If everyone else is doing it there\u2019s no reason to be like everyone else." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.903066812705366, "helpful_class": 0, "review_text": "Hotel in great area central for everything. Bed amazing really comfortable, room and bathroom clean. Staff lovely and helpful always welcoming great having the restaurant next door nice touch giving you a free drink" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.16538882803943, "helpful_class": 0, "review_text": "i stayed in the Avani Hotel for 2 nights in a corner room in the 19th floor. my stay was quite comfortable. there is not much to complain about. the service is top. the facilities are good as well. the breakfast buffet offers a big variety of asian, european and american breakfast dishes.the pool area is big for a city hotel and includes a snack bar which offers meals until the late evening. the prices are of course not the cheapest which i think is normal in hotels.in the close neighbourhood of the hotel there is not much to see. but the hotel has still a good location for the whole bangkok. it's not far to the center as well as to the international airport.my room was good. it has a very nice view over bangkok city. the bed is huge, the bathroom is probably the biggest i have ever seen in a hotel. nevertheless i have to mention that not everything worked well in the room. some facilities need a renovation. but these are details.the service of the hotel staff is top. they take care of you every second of your stay. i want to mention the names of Phaetchareeya and Sukhontha which helped me a lot to enjoy my stay." }, { "user_review_posted": 21, "user_total_helpful_votes": 22, "expertise": 0.004975751748343, "user_cities_visited": 17, "review_days": 0.5279299014238771, "helpful_class": 0, "review_text": "I'm a pretty loyal Hyatt guy, but I think this might be my favorite in the chain. Everything seems to always work here and the staff is consistently top notch. Great location as well. On my trip last week, one of the buttons on my shirt popped off. Someone from housekeeping actually came up to my room and sewed it on while I waited. Who does that?" }, { "user_review_posted": 18, "user_total_helpful_votes": 11, "expertise": 0.002856547378228, "user_cities_visited": 21, "review_days": 0.19934282584884902, "helpful_class": 1, "review_text": "We were given our room immediately on arrival at 8am after a long haul flight. This was very welcome although we were given a room next to the lift - avoid this as the bedhead backs on to the lift shaft. We asked for another room and were given a 2 bedroom suite as there were no 1 bedroom suites available. The room was well appointed, king bed in each bedroom, separate lounge and a small kitchen which included a microwave fridge and kettle. The rooms were clean and the beds very comfortable. As we were at the end of the hall it was also extremely quiet. Breakfast had an extensive selection and the managers reception each evening with free drinks and snacks (and live music 3 times a week) was great fun and very relaxing. The hotel is well located, easy walking distance to beach, restaurants, shops and transport. The hotel was a little on the pricey side (especially with the poor Australian $) but that was ok as the hotel certainly had extra benefits. We would certainly choose Embassy Suites again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.819277108433734, "helpful_class": 0, "review_text": "During the Iron Man event our family stayed with the Jumeirah Beach hotel. Great service, excellent food and wonderful beach. Our family will definitely come back to enjoy the great service of this hotel again. Although room rates are a bit on the high end, it was definitely worth it!" }, { "user_review_posted": 265, "user_total_helpful_votes": 81, "expertise": 0.001373613218997, "user_cities_visited": 185, "review_days": 0.248630887185104, "helpful_class": 0, "review_text": "Stayed 5 days and can't beat location in the middle of the strip between Harrahs and the Venetian. The Deuce is a few minutes walk away and the SDX a bit further. Others have talked about Denny's, Walgreens etc. The rooms are small but quite adequate. They were clean and the fridge was good and not filled up with expensive mini bar so you can fill up yourself from Walgreens next door.If you are a light sleeper ask for a room away from the service areas. There is a fair bit of noise from guests coming in late at night as the soundproofing could be improved.A small business centre with 3 workstations and a printer so you can print your boarding passes. Free wi fi was a good speed.Not many shuttles stop here so the trick is to get dropped off At Harrah's next door. If you are taking a taxi, it would b cheaper to be dropped off here." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.256845564074479, "helpful_class": 0, "review_text": "My favorite thing about this hotel is the location. The beach across the street is perfect for younger kids since it's more like a lagoon, so no big waves. Also, it's closer to Diamond Head if you want to hike it, and just a block away is the Honolulu zoo for cheaper parking. Plenty of restaurants all around, convenience stores for anything you need. The heart of Waikiki for more shopping is a 5-10 min walk. Jon at the front desk was great checking us in and we were able to go in our room much earlier than the check in time. Also, if budget allows, splurge and get the oceanfront rooms because the views are to die for! Downside: only one small pool, but who needs a pool when you have a beautiful beach out front. Also the rooms are a little older, but still clean and comfortable. Towels, beach chairs and beach mats are available to borrow for free which was great. Nice indoor gym and although we didn't go to the hotel restaurant, they had a live band and the views are great if you can get good seating. We would definitely not hesitate to stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.44140197152245303, "helpful_class": 0, "review_text": "Staff & room was great! Greeted and welcomed as soon as I arrived. Worked with all my accommodations....Room was clean and cozy. Lots of great food and shopping in the area.Will definitely here again!" }, { "user_review_posted": 28, "user_total_helpful_votes": 11, "expertise": 0.0017969451931710001, "user_cities_visited": 15, "review_days": 0.636363636363636, "helpful_class": 1, "review_text": "We stayed here for work in early March of 2018. The hotel is just off the strip, maybe a 5-10 minute walk from the Strip itself. The parking and WiFi are free (a nice perk in Vegas) and our room was well set-up with new appliances, paint, and a modern design (though the layout was a bit dated).I also loved that Lyft/Uber rideshare pickup and drop off is allowed at the very front of the hotel (most Vegas casinos make you walk for miles to find rideshare pick-up).The workout room and pool area are small but have all the mainstays you might need." }, { "user_review_posted": 26, "user_total_helpful_votes": 56, "expertise": 0.010346378767431, "user_cities_visited": 19, "review_days": 0.059693318729463006, "helpful_class": 1, "review_text": "My partner and I have just returned from 8 nights at the Oberoi, Dubai. I am currently on crutches and have limited mobility, the hotel prior to my arrival were aware of my condition, and made huge efforts to ensure my comfort, we were greeted at the airport by the hotel chauffeur in a 7 Series BMW, once at the hotel a wheelchair was provided and even though it was 8am we were taken straight to our room and the check in was completed in our room. All the staff are extremely polite and friendly, and I have ever only previously experienced service of this level from hotel staff at the Burj Al Arab ! The breakfast food was very good, but could do with a more varied choice. The Iris Bar on the 27th Floor is well worth a visit. The Hotel is in the Business Bay, and I suppose it is a Business Hotel, but they have managed to remove the stiff feel a lot of business hotels have. Mohammed who works in the breakfast restaurant was a wonderful asset to the hotel. Well Done The Oberoi !" }, { "user_review_posted": 117, "user_total_helpful_votes": 100, "expertise": 0.004039152334418, "user_cities_visited": 37, "review_days": 0.352135815991237, "helpful_class": 1, "review_text": "First of all, you cannot beat Le Meridien for the location. Easy walk to the Ferry Building and to Union Square. Parking is easy with their valet service. We stayed for 3 nights and kept our car there.Prior to our visit, I had called the concierge to inquire about parking and about securing a DryBar appointment. She could not have been more cheerful and helpful.Our first night did not go well. Unfortunately, we had a spatting couple in the room next door. Their fight started at 9:30 or so and we just figured they would settle down at some point. They did not. Things got worse. We got their room # and called them, hoping they would pick up and we could request that they lower their voices. They did not answer. It is now 10:15 ish and their fight is escalating. Louder and louder. So, we felt it best to get the front desk involved. They said they would send someone up to their room. We did hear them call the room but, again, as with us, they did not answer. Time is ticking. Finally, we could hear someone knocking on their door but the sparring duo did not answer, still continuing to yell at each other. The hotel individual at the door went away. Gads, now what do we do? So, we had to call the front desk again demanding that they do something. We needed to be moved to another room if they could not get things under control! (At this point, I knew everything about this couple's private life and their infidelities. We had one of those adjoining doors and I think this made the sound amplified). Finally, the woman left, yelling obscenities outside the room and down the hall. Nice. Now, it is 11 pm and we are amped. I realize this is not the hotel's fault and more of a guest issue. But I do feel they could have handled this sooner and more effectively. Not at any time did we hear an apology from anyone. Not from the front desk, the night manager, or anyone in reservations. I called the next morning to see about another room or if the adjoining guest would be checking out since we could not go through this again. The response? \"The menace is checking out today\".We have 2 Starwood guest reward numbers. Unfortunately, when we checked in, we gave them the lower account #. I wonder if things would have been different knowing we were gold members? I hope not, really, as I think every guest should be treated well. For those of you with Starwood Guest Rewards, I am not sure how this will all play out anyway with Marriott purchasing Starwood.We had drinks in the bar - all good and comfortable. Good staff. Nice ambiance.However, our meal for Sunday brunch was a big mess. The server seemed overwhelmed with our large group. She smiled and winced through it but it seemed as though it was a bit beyond her. I wondered if she was new to her job. Plates were mixed up, bills were confused and the food took forever to arrive. 45 minutes to be served. I have to say it was okay because we were all visiting with one another but I would pause should I visit again for a 3rd floor dining experience.Our room had a sweet view, which we enjoyed,. The room was clean. There is a safe, which we used. Loved the modern wallpaper. The bed was comfortable. We were missing soap in the bathroom but we found someone from housekeeping in the hall and were able to get some. I think our room was intended for working hotel guests because we had this large extended desk that jutted out into the room, making for an odd layout. But since the bathroom is small, I ended up putting cosmetics on it.The valet staff was quite good. We needed to get our car a few times. They were prompt, efficient, and friendly.All in all, it is just an average hotel (with the same problems confronting average hotels) but in a most stellar location." }, { "user_review_posted": 205, "user_total_helpful_votes": 94, "expertise": 0.002115812617907, "user_cities_visited": 74, "review_days": 0.081599123767798, "helpful_class": 1, "review_text": "I've wanted to stay at the Mayflower for years, and I was a bit disappointed by its execution. To begin, the room was nice enough, a bit on the smaller side and no bathtub (although the shower is spacious, I must say). The window was small, which meant very little natural light. The bed was comfortable enough, and there was a small couch which was directly in front of the tv, so it wasn't all that convenient to sit there and chill out while watching tv. I was particularly disappointed by the fact that the business center didn't have free computer and printer access. It's run by UPS (which was helpful, because I had a package to send out!), but I just stayed at a 3 star hotel down the road with free computer and printer access, so that was a bit weird. They also don't have tea/coffee in the room, they give you a voucher to go to the restaurant to use, but that's not very handy when you want a drink without having to get dressed and go downstairs. I didn't eat in the restaurant, so I can't speak for it. I found myself having to struggle to get my luggage out, even though there are doormen, which was disappointing as well. The location is killer though, dead center downtown. The glory of this hotel seems to be behind it, I'm coming back to DC in September and will pick another place to stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.17743702081051402, "helpful_class": 1, "review_text": "If you are staying in South Beach then this is the place for you. It is close to the beach, two block from Lincoln Road shops, costs less than $35 in a cab from the port and has local bus, open top bus and MIA & Sawgrass Mill shuttle stops right across the street.The rooms are spacious, clean and have a record player complete with a set of LPs to listen to - Goodbye Yellow Brick Road with scratches and crackles, takes you back. On top of that the staff were without exeption happy, courteous and helpful. A special vote of thanks to Michael in the restaurant, great source of information and omelettes.In simple terms, great location, good value, quirky boutique feel and fantastic staff, will stay there again next time in Miami." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.9660460021905801, "helpful_class": 0, "review_text": "The hotel located near by the market so it very crowded and complicated in the morning, but after the market closed this area was very deserted, it hard to find a restaurant near here. But restaurants in the hotel are good with the reasonable price so u can enjoy it and dont need to go out to find another restaurant. My room was located on 19 floor with the nice city view, the bed quite comfortable but the facilities in room was little bit old...They provide the very nice breakfast in the morning!! Lovely swimming pool and pool side bar!!" }, { "user_review_posted": 114, "user_total_helpful_votes": 58, "expertise": 0.002359700420642, "user_cities_visited": 44, "review_days": 0.287513691128148, "helpful_class": 0, "review_text": "Stayed there the night of 6/8 for one night. Arrived after midnight and wanted to have an early breakfast at 4 AM on 6/9. Asked the receptionist who checked me in and she just called room service while I was there. A polite gentleman asked me about my preference and gave some options. I asked for a strong bold coffee. At 4 AM the room service arrived, the same gentleman who told me that he prepared the coffee as requested and added a couple of espressos. Have never tasted such good coffee. Got a room upgrade as a gold ambassador. Room was state of the art. What more can a happy and satisfied customer say?!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 12, "review_days": 0.10186199342825801, "helpful_class": 0, "review_text": "energetic, friendly and helpful staff. wide breakfast spread. room was above average, shower was excellent. good location at pratunam area. overall it was a very comfortable stay. will return again!!!" }, { "user_review_posted": 43, "user_total_helpful_votes": 12, "expertise": 0.00124451834574, "user_cities_visited": 23, "review_days": 0.41621029572836804, "helpful_class": 0, "review_text": "This is a really nice hotel and we were really pleased with the rooms and bathroom. The only problem is that the walls and door are really not very soundproofed and we did find it quite noisy. The person next door sneezed and it sounded like they were in the wardrobe!The pool was nice. A few more loungers would be nice.The breakfast was OK but the hot food needs to be kept hotter.A very good location for khao san road area. A good stay." }, { "user_review_posted": 96, "user_total_helpful_votes": 77, "expertise": 0.0037836992901540004, "user_cities_visited": 152, "review_days": 0.52026286966046, "helpful_class": 1, "review_text": "For the area this hotel is in it is a great value if for only one reason, free parking, this is unheard of in San Francisco and is a $60.00 per day bonus. The hotel itself is nice and clean, modern and roomy. Get a room facing Columbus Street and you will have a great view of Coit Tower, very close to Fisherman's Wharf, I would definitely stay here again, friendly staff that got us into our room early." }, { "user_review_posted": 9, "user_total_helpful_votes": 8, "expertise": 0.004205131977392001, "user_cities_visited": 3, "review_days": 0.6434830230010951, "helpful_class": 1, "review_text": "This hotel is a great value for the price, but do not expect 4 star quality. Overall we enjoyed our stay.Cons:Rooms with 2 beds have double beds, which any two adults will not really fit on. Our daughter was with us so we had to get a 2 bed room but sleeping was difficult for us and we are thin/normal size adults. I think the rooms are to small to allow 2 queens to fit.The bathrooms are very basic. Standard shower inside a tub, with basic counters/faucets and fairly small.The hotel walls and floors creak and move a lot. Not sure if the building is swaying or if there is a wind tunnel, but it happens very frequently and all the doors rattle and the floors shake when it happens.Pros:Directly on the beach when you cross a two lane road.Lots of shopping and restaurants nearby.Staff is friendly and hardworking. Michelle at the front desk was always great to us and the valets were always fast and professional.Lulus restaurant was fun and had good food.The beach area in front is great and not overcrowded.You check out towels and chairs and can take them outside of the hotel.Location was good to be on the slower side of Waikiki but only a 10 minute walk to be at the center of it all.Conclusion:If you get a good rate it\u2019s a nice place to stay. Make sure you request a 1 bed room and also pay for the view upgrade because some of the rooms have only a view of a nearby hotel tower/parking garage. We didn\u2019t use the pool." }, { "user_review_posted": 17, "user_total_helpful_votes": 4, "expertise": 0.0010319917440660001, "user_cities_visited": 12, "review_days": 0.39813800657174103, "helpful_class": 0, "review_text": "We had a great stay here. Close to the Magnificent mile and great restaurant's.... 12 floors and indoor pool. Free breakfast each day and a friendly staff. Fire house next door would be the only negative comment we would have.." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 7, "review_days": 0.40251916757940803, "helpful_class": 1, "review_text": "First time that I have stayed at Parc 55 and I love every single day that I was there. I was complimentary upgraded to a room with the Skyline view which I was greatly appreciated. The breakfast was amazing with wide selections and the service was great, very polite staff. I will not hesitate to stay in this hotel the next time I visit the Bay Area in the future." }, { "user_review_posted": 57, "user_total_helpful_votes": 32, "expertise": 0.0026152217131150002, "user_cities_visited": 44, "review_days": 0.108981380065717, "helpful_class": 0, "review_text": "Perfect location if you are attending an event at McC Place. Our renovated room in the North tower was large, modern, well lit, clean and really quiet. Beds were comfy, mini-fridge is large and cold, but bath towels were a bit thin. Room service was fast and surprisingly edible. The 24 hour coffee shop is handy and the M/X bar and grill had decent food in a lively setting. Elevators are speedy and overall service is good considering it's a gigantic property with something like 1,300 guest rooms." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 7, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "The Villa Florence is a great boutique hotel in a great location. It has all the amenities, the service was outstanding. Kuletos dining is superior. The staff is very helpful and will go out of their way to make your stay enjoyable and easy. The rooms were recently redone and they are comfortable, and very functional. I would highly recommend this hotel." }, { "user_review_posted": 22, "user_total_helpful_votes": 13, "expertise": 0.0027584684982890004, "user_cities_visited": 11, "review_days": 0.23822562979189402, "helpful_class": 1, "review_text": "This particular Fairmont has all of the old world charm one could ever imagine. Everything is top-notch from the hotel rooms and staff to the spa and Tonga Room (a must do) - even afternoon tea (only weekends though). Great location and views.Steve, the Concierge is the best in the world! You'll never hear an apology from Steve. A nice table at any restaurant on moment's notice is a \"Steve call\" away, plus just ask where the most romantic spot on a cliff for picnic can be found and you'll be happy. Steve will even have the picnic basket set up for you. By far our favorite hotel in the city." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 6, "review_days": 0.239868565169769, "helpful_class": 2, "review_text": "Absolutely delicious Crab Mac + Cheese and a decadently rich Chocolate Brownie with views of Seattle stadium. My waitress, Mary, was attentive and happy to make recommendations - thoroughly enjoyable!" }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 8, "review_days": 0.26451259583789705, "helpful_class": 0, "review_text": "We stayed here for three nights as tourists with our two small kids, and for the price it is a good deal in downtown D.C. It's about 4 blocks to the nearest Metro station and a good mile to the National Mall, which did get a little tiring with 2 little kids in tow. It's an older hotel with small (but clean) rooms, which are very close together. When your neighbor goes in their door it sounds like they are coming into your room. The double bed option is full, not queen, which is unusual these days. There is no convenient handicap/luggage access from the street (the only entrance). Valet parking is offsite and $30/day but you can come and go as much as you like each 24 hours. The staff were really helpful and kind and made a fuss over the kids, which is always nice. There's a nice full breakfast in the basement with both hot and cold choices, and popcorn and cookies each afternoon. The fitness center is pretty minimal but also available in the basement and there is on-site coin laundry." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.47426067907995606, "helpful_class": 0, "review_text": "very good hotel, location , staff , breakfast ,view ,room ,, in the heart of Waikiki and shopping street ,beside many restaurant , 8 minuets walk to beach , price with respect other hotel is amazing .. all very good" }, { "user_review_posted": 38, "user_total_helpful_votes": 21, "expertise": 0.0025726348310360003, "user_cities_visited": 71, "review_days": 0.378970427163198, "helpful_class": 1, "review_text": "We stayed here as part of a business trip and it was a fun and quirky yet clean and well-located option. It is overtly appealing to be hip but it works. Great space downstairs and in lobbies for meeting and lounging. Rooms are a bit small and dark and from what I can tell, offer little view but they are newly appointed, clean, comfortable, and well thought-out. Location is close enough to the downtown business area.I'd opt to stay on a higher floor if possible and away from the elevator. I had some problems with a dripping sound and the staff did try to address it but think the dripping would be less annoying on a higher floor.They also have a friendly car service available for competitive prices that we used for airport transfer.I would definitely return." }, { "user_review_posted": 407, "user_total_helpful_votes": 164, "expertise": 0.001845937297774, "user_cities_visited": 261, "review_days": 0.14074479737130302, "helpful_class": 1, "review_text": "One will enjoy the gorgeous lobby area to beautiful hotel room. The hotel and the room is very classy and luxurious. Staffs are very polite and professional. If you want a modern hotel, this is not the hotel to stay, but if you want a classy luxurious hotel, I'd recommend this hotel." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 18, "review_days": 0.18236582694414002, "helpful_class": 0, "review_text": "I called in advance to confirm that I will be arriving at 9.30 am, as checking was 3 pm. I asked if I could be checking in early. Was told that it depends on the room being cleaned. They told me on arrival that the room was still not cleaned however they hoped to have it ready before 2pm. 5 hours later after asking every hour to get an update they came with the information that the room was ready. After a long flight and being without sleep for 30 hours they did not help once. Once in the room items were missing from the listed itinerary .ETC ..5 people in the room ...two big bowls two small bowls for breakfast cereal. One teaspoon for 5 people plus other items missing...iron and iron board was in there in room ...meant to be in the cupboard then they told us you have to ask for one as they are shared between rooms. They provide a kitchen however items were missing and we gave a list on the first day to get them. Three days later they still not provide them. They had a notice clearly stating free travel to the malls and we waited from 7.57 pm to 8.30 pm and asked several times when is the coach coming..the reply was in 5 minutes ? This was the last excuse on the poor service I could put up with with this hotel. When I complained. About the service they treated me as a second class person. As I told them about the above problems..when I asked about personal hygiene not they provide a full kitchen however we asked for dish towels to dry the dishes or clothes to clean the kitchen tops...they told me they do not provide them it's up to me to buy them... I have travel the world with my family and this is the worse hotel I have stayed in. Hygiene is a must for me and my family and all I can say is this hotel is lacking in this...I do not know how you can claim 4.7 star. With the answers they gave me....I would not come back to this hotel and if you have a chance book another hotel......" }, { "user_review_posted": 17, "user_total_helpful_votes": 3, "expertise": 0.0007464091230660001, "user_cities_visited": 113, "review_days": 0.09090909090909001, "helpful_class": 0, "review_text": "From the moment we checked in, what started as a business trip and ended as a family trip could not have been better - and the Hotel Vintage was a huge part of it. The staff were incredibly friendly and helpful, the rooms very clean and very comfortable (I had a double double with a pull-out couch for when my family arrived). I found out Thursday via email from the hotel that the Seattle Marathon would be running by early Saturday morning, but it was a non-issue (we didn't hear the runners at all), and I appreciated the heads-up from the hotel. Centrally-located right down 5th Avenue from the main shopping area and the Monorail (which took ius to the Space needle, EMP Museum, Pacific Science Center and Chihuly Garden), and an easy walk down hill to the great waterfront attractions (Aquarium, Argosy Cruises), we never had to go far to see the city;s best things. Oh, and the one meal we had in restaurant Tulio was spectacular. Highly recommend it, for business AND pleasure." }, { "user_review_posted": 83, "user_total_helpful_votes": 50, "expertise": 0.0028143025594590003, "user_cities_visited": 57, "review_days": 0.08324205914567301, "helpful_class": 1, "review_text": "Wow.... what an experience... Chicago is already one of the best cities in US, but staying at The Drake was definitely something else.... This hotel is everything but a regular hotel.... I felt like in mid 30s, smoking a cigar with Al Capone.... stayed there for 2 nights, in an executive suite (thanks for the upgrade) facing the lake..... really really nice...." }, { "user_review_posted": 10, "user_total_helpful_votes": 16, "expertise": 0.007657508551252001, "user_cities_visited": 50, "review_days": 0.28696604600219, "helpful_class": 1, "review_text": "Stayed here on our honeymoon for 4 nights. We got a lovely room on the top floor with views over union square. The room had lots of character, high ceilings, big windows. Lots of nice little touches like bath salts etc in the room. The location could not be better. Walk out the door onto union square or catch the cable car to fisherman's wharf. You're right beside the 2nd stop on the cable car which is the best place to catch the cable car and avoid the queues at the start of the line.The staff were very helpful. Good advice on where to go and how to get there. When I return to SF, I will definitely stay here again." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.819277108433734, "helpful_class": 1, "review_text": "Stayed at Marriott Hotel Sukhumvit for one week during a business trip. Offered to upgrade free of charge to a luxurious two king size beds room and with plenty of room. Fantastic bath with shower and jumbo bathtub. I expected a lot but this surpasses it in terms of hospitality and quality." }, { "user_review_posted": 54, "user_total_helpful_votes": 19, "expertise": 0.0015978684190090001, "user_cities_visited": 50, "review_days": 0.9249726177437021, "helpful_class": 0, "review_text": "After a year of re-furbishment there are obvious adjustments to be made on all sides.After initial difficulties, things improved!!!.Many friends and colleagues had left. We were fortunate to be remembered by a few and made friends with new members!!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.22179627601314303, "helpful_class": 1, "review_text": "This is such a great little boutique hotel. The service is so fun and playful. Caitlin stole our hearts. Thanks for entertaining our millions of random questions, great recommendations!Room was unique, modern, still cozy. Fun robes!Will be back. 100%" }, { "user_review_posted": 10, "user_total_helpful_votes": 9, "expertise": 0.004259075361359, "user_cities_visited": 11, "review_days": 0.39978094194961605, "helpful_class": 1, "review_text": "With wife and two adult children. One room upgraded to White House view which still works on the second floor if it's winter. Greeted with a stocking full of candy. Fantastic location and stay. Concierge got us into the National Museum of African American history that was alleged to be sold out till April. First class operation." }, { "user_review_posted": 6, "user_total_helpful_votes": 9, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.48083242059145603, "helpful_class": 2, "review_text": "Stayed a couple nights in October and LOVED the Hotel Drisco. It's a perfect time of year to visit SF, and the location in Pacific Heights neighborhood is incredible...charming, tree-lined streets with beautiful large homes...walking distance to the Presidio and the neighborhoods of the Marina and Pacific Heights. Great free breakfast in the morning and really classy wine reception in the afternoon and very friendly staff. Highly recommend." }, { "user_review_posted": 26, "user_total_helpful_votes": 11, "expertise": 0.0019436593418710002, "user_cities_visited": 15, "review_days": 0.392661555312157, "helpful_class": 0, "review_text": "Hands down, my wife and I agree, our top hotel stay to date!Excellent room quality, warm and genuine staff and a really good club level lounge.We found ourselves not wanting to leave the hotel even with incredible San Francisco outside the door.We have travelled many places and been fortunate to stay at nice hotels. Usually there is always something where you go \"great stay, but that thing ...\". Here not so much. Every bite in the lounge surprises. Every time we walked into our room, we just went \"would be nice to stay longer\".Highly recommend a stay here at club level." }, { "user_review_posted": 25, "user_total_helpful_votes": 16, "expertise": 0.002996800176541, "user_cities_visited": 20, "review_days": 0.765060240963855, "helpful_class": 1, "review_text": "We were greeted to the chants of \" GO HOME\". After arriving from a flight from Sydney, this really did make us feel unwelcome at The Sheraton Princess Kauilani Hotel. Our travel agent had advised us there were ongoing strikes at this chain of Hotel, and there were no services, but we decided to check in.We had booked a pool view room, but were told these rooms did not have a balcony! As we had requested a room with balcony, we were allocated a room in the \"tower\". Poor choice- our room overlooked a concrete wall from the adjoining International Marketplace, and the constant loud noice from the air conditioning units and exhaust fans on the roof, were worse than the chants from the protestors! At least the protestors ceased at about 10pm, but the noise of the loud air conditioners went on 24/7. After 2 nights, we asked to be moved to a quieter room. We requested a tower room, overlooking the pool, but were told there weren't any available as the hotel was \" fully booked\". I find this hard to believe as we have since met other tourists who refused to stay here and moved to another hotel. We have ended up in a pool room, directly in the firing line of the protesters!!! We were told we would receive breakfast vouchers, and they would be delivered to our room, and placed under the door. We are now on our 6th night of our 8 night stay, and still no breakfast vouchers!We make our own bed, take out the trash, clean the room etc.so much for a relaxing stay at The Princess Kaiulani, and a hard earned holiday. Perhaps a partial refund for lack of services would be in order?" }, { "user_review_posted": 35, "user_total_helpful_votes": 13, "expertise": 0.0016929115240930002, "user_cities_visited": 108, "review_days": 0.200985761226725, "helpful_class": 0, "review_text": "I was at the Hotel Nikko in San Fransisco for conference/business trip at the beginning of August 2015. The accommodations and location were excellent. Easy and quick access to most things in San Fransisco, and about 2 blocks alway from the closest BART Metro station. The internet for being such a tech savvy city was sad to say the least. Maybe it's because I am from Chattanooga, but I am used to 100 mb speeds. I ran a speed test because everything was moving so slow, and it was running at around .7 mbps. And the funny thing is, I was at a social media conference too. So if your not looking for or needing fast internet speeds, great place. Maybe by the time I have written this review hopefully they have upgraded their speeds." }, { "user_review_posted": 98, "user_total_helpful_votes": 50, "expertise": 0.002366653380981, "user_cities_visited": 197, "review_days": 0.309967141292442, "helpful_class": 2, "review_text": "Perfect service as always. They even arranged to return our rental car for us and mail home the wine we got in Napa. The hotel has very nice public spaces and the rooms are large for it being a historic building. It's way up on the hill though so unless you use cabs or Uber you're going to get a work out. It's very close to Chinatown, but I didn't think there was much to see in the neighborhood of Nob Hill. We went to other neighborhoods for every meal and event. But that also means it's quiet. The hotel is pricey, but it's in keeping with the other high end hotels in the city and if you like a little extra attention from the staff it's worth it." }, { "user_review_posted": 41, "user_total_helpful_votes": 15, "expertise": 0.001665845854089, "user_cities_visited": 18, "review_days": 0.34227820372398604, "helpful_class": 0, "review_text": "We stayed here for a few nights with 2 adults and 2 children.Great set up with bunks in the room for the kids. Not hugely spacious but definitely adequate. Lovely and clean. Showing it's age a little in the rooms but still great.Lobby and main areas are fantastic. Very helpful travel desk. They where a bit pricier than the Asean Grand Holiday Tour's down the road but we should have booked with the hotel. We DO NOT recommend Asean Grand Holiday.Breakfast at the hotel was fantastic. Pool was lovely. Also a choice of restaurants in the hotel but heaps within walking distance at great prices. Mini mart over the road and a 7 eleven just down the road on the corner. A 5 min walk has you at the BTS sky train. Laundry services 3 min walk on the same road. Definitely recommend the Rembrandt Hotel." }, { "user_review_posted": 41, "user_total_helpful_votes": 101, "expertise": 0.011849304193141001, "user_cities_visited": 22, "review_days": 0.7382256297918941, "helpful_class": 1, "review_text": "The St. Regis is a beautiful hotel very centrally located in downtown Washington and only a few minutes walk from the famous White House and other local attractions. The staff are generally very helpful and courteous. The entire property including the lobby and rooms are very well presented and glamorous. Everything seems very classy and well maintained although some parts of the room specially the bathroom could do with some renovation and modernisation. Unfortunately we had a water-leak in the bathroom during our stay but once we brought this to the attention of the front-desk staff it was swiftly taken care off. The hotel bar is a delight and mixes some extraordinary selection of cocktails. Overall we had a very pleasant stay at the St. Regis in Washington and would definitely stay at this hotel again whenever we are in Washington.Highly recommended!!!!!" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.081599123767798, "helpful_class": 1, "review_text": "Good place very near to shopping places like union square and chinatown. Spacious rooms. Served fresh breakfast and friendly staffs. Housekeeping keeps rooms tidy and neat. Would recommend to everyone." }, { "user_review_posted": 9, "user_total_helpful_votes": 8, "expertise": 0.004205131977392001, "user_cities_visited": 5, "review_days": 0.041621029572836005, "helpful_class": 1, "review_text": "Great location, near to bus route for town. Plenty of cafes and restaurants nearby, busy, friendly bar acoss the street...Stock n Trade.Lovely big room, very comfortable bed with tempur mattress.Helpful staff in office.No complaintsVery quiet, room on the side" }, { "user_review_posted": 76, "user_total_helpful_votes": 95, "expertise": 0.005958291956305001, "user_cities_visited": 28, "review_days": 0.14184008762322, "helpful_class": 0, "review_text": "Clean and efficient is how I would describe this venue. It's a few blocks off North Michigan but Chicago is very flat and walking is no problem. The staff is extremely accommodating and the meeting food is much better than your standard hotel fare." }, { "user_review_posted": 123, "user_total_helpful_votes": 63, "expertise": 0.002376319691697, "user_cities_visited": 105, "review_days": 0.706462212486308, "helpful_class": 0, "review_text": "Our stay was pretty good, but you kind of expect that from Fairmont properties. The staff was very welcoming and check-in was quick and easy. Booked a king bay view room on the 22nd floor. The room was clean, and the bed was comfortable. The bathroom was very nice with a separate shower and tub. The view from the window was pretty sweet and great for watching the 4th of July fireworks." }, { "user_review_posted": 91, "user_total_helpful_votes": 121, "expertise": 0.006345083802879001, "user_cities_visited": 57, "review_days": 0.497261774370208, "helpful_class": 1, "review_text": "We stayed at the Capitol Hill Hotel last weekend while in town for a Nats game. It was walking distance from Union Station, which was nice. Once we checked in, the bellman brought us complimentary cookies and water. The room was stylish. Not huge, but plenty of room for the two of us.There was a nice gym, and we got breakfast the next day. There were bikes we could take out for free.The hotel was walking distance to the Eastern Market (great fun, and a must see if you are in the Capitol Hill neighborhood).The hotel was also walking distance to Nationals Stadium.My wife and I sat on a bench after breakfast on Sunday. We were struck by how every employee who passed us, spoke to us. When we asked for extra towels, we got them promptly, as well as a follow up call to make sure we received them.We liked the complimentary Washington Post on Sunday morning. The free coffee and juice in the lobby was a nice touch.Downsides? No fresh fruit with breakfast. The food was more on the filling, starchy side than the healthy side.The bathroom was tiny, and the shower drained a bit slow. Though tiny, the shelves in the bathroom allowed us to lay out all our stuff.There is a Pret a Manger around the corner on Pennsylvania, and one of our old bar haunts, the Hawk and Dove is just down the street. There are interesting shops and restaurants near the Eastern Market, including Restaurante Montmarte and a Le Pain Quotidien.We paid $160.00 per night plus about $23.00 in taxes.We would happily return." }, { "user_review_posted": 281, "user_total_helpful_votes": 149, "expertise": 0.0024639700821020003, "user_cities_visited": 213, "review_days": 0.305585980284775, "helpful_class": 1, "review_text": "Our extended family stayed in four rooms at the Seattle Marriott Waterfront prior to taking an NCL cruise to Alaska. One family group stayed two nights while the rest of us stayed just one night. We were allowed to check in before the stated check in time for all but one room and were texted when that one was ready. The hotel is convenient to the Pike Place Market, across the street from several nice restaurants on the piers, and, most importantly to us, directly across the street from the cruise ship terminal. We were able to roll all our luggage out the front door, across the street and less than a block to the ship. We had some lovely cocktails at the lobby bar and they even served us appetizers, desserts, and light meals there. They were very accommodating to our large group and it was much easier than going into the larger hotel restaurant. Excellent rooms, service and views of the Sound." }, { "user_review_posted": 26, "user_total_helpful_votes": 17, "expertise": 0.003064021931946, "user_cities_visited": 12, "review_days": 0.8822562979189481, "helpful_class": 2, "review_text": "Eight amazing days in Hawai\u2019i at the Outrigger Waikiki Beach Resort. We enjoyed ourselves to the fullest! It was a birthday, 2nd retirement, and 35th anniversary celebration for us. From check in to check out all aspects of our vacation was excellent.LL (lower lobby) entrance you will find the Bell hops to assist you with your luggage if needed. You will also see a hula dancer if you arrive on Friday, Saturday or Sunday. Beautiful indeed.L (Lobby) on the second floor is the check in desk. There we were greeted with cool towels an a refreshing fruity drink. Very nice.Our room was available right away and we had one of the best views ever. Ocean Front view. Room 324. This room is nice if you do not mind the music, the sounds of the waves from the ocean, and the smell of the food from Dukes. When the glass doors are closed to the lanai/balcony the noise is minimal. You can see EVERYTHING from this room.Housekeeping (Wendy) was excellent. Wendy greeted us by name, always had a smile, very pleasant and efficient. We enjoyed a complimentary bottle of wine for our celebration and the complimentary two bottles of water daily was great for our tours and late night quenchers.The hotel has a trolley that is free to ride by showing your key card to the driver. The driver gave great tours and commentary about the history and sites during the ride. A plus to save money.The Hula Grill and Dukes was sufficient for eating but after a couple of meals and breakfast I wanted something different. Starbucks is within walking distance to the hotel and The Cheesecake Factory is adjacent to the hotel food was very good at the CF. I chose to get coffee at Starbucks because SB offer almond/soy milk the hotel doesn\u2019t have either. The organic coffee shop in the hotel their coffee is extremely strong, they do have almond milk but no granulated sugar only brown sugar.The shops within the resort are nice but slightly expensive. If you walk across the street or in the same building as Starbucks the ABC Stores will be where you will find your best values and great souvenirs for a fraction of the cost. The store in the lobby sells alcohol if the drinks are not as spirited as you wish them too be.... we found the drinks to be a little light-weighted at Dukes. But check out the good prices at the ABC Store for alcohol you will be sinfully delighted.Remember the hotel owns the property but the beach and its access belongs to the people. Therefore if you want a prime spot on the Waikiki Beach get in line to reserve your umbrella and lounge chairs at an hourly rate or all day which will cost you roughly $63 for a full day 8am to 5pm. The lounge chairs around the pool and Dukes patio area are free first come bases.The hotel also preform vow renewal ceremonies we watched five couples renew their vows while eating breakfast on our balcony.It\u2019s easy to get a taxi from right outside the hotel. UBER and Lyft is speedy and plentiful. We didn\u2019t buy any tours through the hotel concierges service we used UBER and the free trolley to get to places and sites listed on the information guide given to us at check in. The times the trolley run are frequent so get your touring shoes on.Hubby and I took the trolley to the Diamond Head Monument. $1 entrance fee to the park. We hiked the trail and got shaved ice afterwards which was refreshing. Go early to hike when it\u2019s cooler and wear good gym shoes, closed toe shoes the trail is rough, steep and uneven. Once done we only waited about 15-20 minutes for the next shuttle to take us back to the resort.We UBERed to Pearl Harbor from the Outrigger which was inexpensive around 10am the cost was $26 one way. The fee for the USS Arizona for us was $15 per person because we are veterans. A very moving experience. Bowfin submarine was interesting as well. Note: bus is cheaper but makes lots of stops and takes longer, a taxi is more expensive (metered) traffic can be horrendous versus UBER or LYFT which have set rates. #savingsThe theory behind the operation of the elevator system is good, however they are slow. I learned that around the first and end of the month is hard for the shuttle service to access the Outrigger Resort coming from the airport due to road closures for specific local events. From the drop point it would be a long haul to push luggage to access the hotel. Just a thought!In summary we enjoyed ourselves tremendously. The staff was polite and helpful. Seems to work well as a team. Great vacation indeed." }, { "user_review_posted": 10, "user_total_helpful_votes": 17, "expertise": 0.008142999006951, "user_cities_visited": 10, "review_days": 0.44249726177437004, "helpful_class": 3, "review_text": "I booked two rooms for a weekend trip. Like the other reviewers mentioned, the line for check in was long and could have used some additional staff. Both the regular and Hhonors member lines were equally long.The gentlemen right inside the hotel were very pleasant and helpful with directions. We arrived when Market Street was closed off for a parade so the traffic was horrible. 2 hours to go several blocks horrible. Make sure you check for events in advance. Entry into the valet area was smooth and using the text feature to call for the car was very convenient. The car was ready when we arrived downstairs. The hotel does not allow you to use their luggage carts to take your own bags to your room. They are happy to take your bags up for you. BART station is across the street.I requested adjoining rooms but the only option was an accessible king room next to a two doubles room. They did provide two rooms next door to each other and it worked out fine. The room had a mini fridge. No microwave but housekeeping brought one to my room as we travel with children with dietary restrictions. Breakfast is available inside the hotel restaurant for a fee. There is a small coffee shop with coffee/pastries right outside the hotel. The mall is a short walk across the street with a many food options in the food court.The Golden Gate Theater is two blocks. Less than 5 minutes away. The Orpheum a little further about 15 minute walk. There is a large population of homeless individuals both in the area and around the Westfield Shopping Mall which is across the street.We did hear horns, sirens and shouting in the evening. It's a busy intersection. We were on the 6th floor and didn't have a problem with the noise.Would stay here again!" }, { "user_review_posted": 21, "user_total_helpful_votes": 6, "expertise": 0.001276776847779, "user_cities_visited": 52, "review_days": 0.076122672508214, "helpful_class": 0, "review_text": "I stayed in a Premium Club Room. The room was great with Smart technology. I have access to the Club Lounge on the 31st floor. Had ors d\u2019oeuvre and beer (no cost) in the evenings. Enough not to have to buy dinner! Had breakfast (included) in the Club Lounge as well. awesome views with the sun rising. Felt like I was the only guest. the hostess remembered me after the first visit. Food great and the coffee perfect." }, { "user_review_posted": 32, "user_total_helpful_votes": 22, "expertise": 0.0032274081429990004, "user_cities_visited": 20, "review_days": 0.260679079956188, "helpful_class": 0, "review_text": "Both myself and my husband stayed here for six nights in April 2016. We were very pleased with this hotel. It is in the financial district. The trams and sea front are right beside. The staff and cleaning ladies are very polite and friendly.tea,coffee and water are all free every morning in the lobby. Wine and beer free every evening for an hour in the lobby and free cookies and milk free every night in the lobby. Bicycles are also free.lovely hotel friendly staff would recommend and would stay again." }, { "user_review_posted": 115, "user_total_helpful_votes": 81, "expertise": 0.0033092027306430003, "user_cities_visited": 197, "review_days": 0.123220153340635, "helpful_class": 0, "review_text": "This hotel is an oasis for those who want some peace and quiet in a very hectic city. It's situated about two blocks from the beach (which was beautiful), which means you don't have to deal with loud noise at night. My husband and I enjoyed the pool, the free cucumber water in the lounge, and the staff were super nice (special shout-outs to Bryan and Ashley for being particularly helpful and friendly). We ate in the restaurant once - I think I had the Cuban pork chop and my husband had the burger - and both were exceptionally good. Our room service breakfast of a carafe of coffee and we order a bagel with lox and cream cheese was served quickly and the food portion was very generous. The hotel also provides bicycles free of charge and we had a lot of fun going around Miami on them. I'd go back here in a heartbeat. Thanks, Anglers!" }, { "user_review_posted": 17, "user_total_helpful_votes": 12, "expertise": 0.0033166527120610002, "user_cities_visited": 6, "review_days": 0.568455640744797, "helpful_class": 1, "review_text": "This is one of our top two hotels, when staying in the City. The Parc 55 remembers our anniversary/birthday and wonderful service. While all high rise hotels can appear to be very big, the Parc 55 has a smaller feel in the lobby, with a modern and upbeat energy, though not overwhelming as other hotels. The beds are wonderful and the linens are always great. We do usually park at the Sutter/Stockton garage to save about 1/2 the price of the hotel's garage fee. Walking distance to Union Square, many restaurants ranging from super casual to find dining and other activities." }, { "user_review_posted": 14, "user_total_helpful_votes": 3, "expertise": 0.000929997950851, "user_cities_visited": 42, "review_days": 0.721796276013143, "helpful_class": 0, "review_text": "There was no need to leave the hotel. The staff were all very helpful. The pool area was lovely with great views. We work in hospitality and the food was exceptional. We enjoyed a buffet lunch in the downstairs restaurant and dinner in the Chinese restaurant - fantastic food and service.The beds were comfortable, and the room a good size.Being so close to the airport, and other attractions should you wish- I would definitely stay there again." }, { "user_review_posted": 44, "user_total_helpful_votes": 15, "expertise": 0.0015447423590420001, "user_cities_visited": 27, "review_days": 0.41182913472070104, "helpful_class": 0, "review_text": "What a wonderful B&B! Very comfortable, great staff, convenient location, parking available, traditional decor and fabo breakfast. I have been staying at the Swann House for over 10 years on business trips and never been disappointed. So. Ugh more interesting than a sterile hotel. Breakfast conversation inside the Capitol Beltway is always enlightening!" }, { "user_review_posted": 21, "user_total_helpful_votes": 11, "expertise": 0.002432706504206, "user_cities_visited": 14, "review_days": 0.42497261774370204, "helpful_class": 0, "review_text": "We chose this hotel because you were right across the street from the beach and it was close walking distance to basically anything you need and want to go to. The furthest we walked was too Goofy Cafe which was about a 20min walk in beautiful waikiki. Also compared to the price to other hotels this one fit into our budget as we were doing a 3 week honeymoon.With saying that. I called a day ahead to notify it was our honeymoon needing 1 bed and we would be arriving late because of our flight. No biggie. We get there at 11pm check in and we get to our room (which was nice) and we get 2 double beds....I called down and they were nice enough to switch our rooms that night to a room with a king size bed. This room was much more dated, smaller and right next to the cleaning staff's room - as you could imagine was very loud at times. We sucked it up because really we hardly spent any time in there. But not very enjoyable while we were there.Then as we were leaving to catch our next flight 5 days later the housekeeping staff was picketing right in front if the exit of the hotel!!!! We actually had to call our cab back for them to pick us up on the street." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8625410733844461, "helpful_class": 0, "review_text": "Nobu hotel, sort of lacking amenities, wasn't the best experience. I wish it was friendlier staff. Vanderpump Vegas wasn't as good as I thought it was going to be. Disappointed in how hyped it up it was." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.301752464403066, "helpful_class": 0, "review_text": "My mom and I ate at the hotel restaurant and were blown away by our waiter, Raul. He was so sweet and was punctual with our drink and food requests. He went above and beyond what we asked. We split a meal and he brought two separate plates out. 5 stars!! Thanks for being so polite!!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.869112814895947, "helpful_class": 1, "review_text": "I love almost everything about this hotel - the secluded (for Waikiki) location, the service, the pool, the views, the cocktails, the coconut cake. I don't think you can get much better than this in Waikiki, although it does come at a cost.My only minor complaints are (1) lack of a coffee machine in the rooms and (2) lack of branded toiletries. Given the room prices, a Nespresso machine and better toiletries (Hermes? Malin+Goetz?) would be welcome." }, { "user_review_posted": 27, "user_total_helpful_votes": 26, "expertise": 0.004564754537169, "user_cities_visited": 25, "review_days": 0.095837897042716, "helpful_class": 0, "review_text": "I really enjoyed my 2 nights stay in this hotel. The room was a bit small for the 2 of us but it was very clean and the bathroom/toilet was clean too. A lot of reviews talked about the noise from outside but it didn't bother me at all. I had the windows slightly open throughout the night. I was on the 13th floor so perhaps being that high up made a difference.The WiFi drops out a lot in the lobby and the cafe but only on my phone, on the laptop it was fine. I liked that I could sit at the lobby working, snacking on the free almond cookies and free coffee. The cookies were really good and addictive!The wait staff, reception and the bellboy are really friendly and helpful. We were allowed to check in at 9am (though check in time is 3pm) which was really good as it allowed us to walk around earlier and didn't have to worry about rushing back to the hotel.I ordered the sourdough pancakes for breakfast one day and for only $8, there were 6 pancakes which I couldn't finish! The coffee was free flow which I needed.Overall, great hotel in a great location at an affordable rate. It's just a 10 min walk from the BART station (at the start of Powell St) and the surrounding area is so alive, you're just in the middle of everything!" }, { "user_review_posted": 52, "user_total_helpful_votes": 15, "expertise": 0.001290114497661, "user_cities_visited": 28, "review_days": 0.8198247535596931, "helpful_class": 0, "review_text": "We stayed here for several nights and had a great experience. The staff are professional, efficient and accomodating. The hotel is beautiful and spotlessly clean. Our room was lovely and spacious with a huge bed, desk, chairs etc. There is free WiFi, drinking water supplied daily and room in the mini-bar fridge to store drinks etc. A bonus is the complimentary smartphone supplied for your stay with free calls, data etc. The pool has a great views and us big enough so swim properly. The breakfast was amazing, so much to choose from, and meant you didn't need to eat until dinner. We also visited the rooftop bar to watch the sunset with a cocktail, really recommend doing this. The location of the hotel is great for the SkyTrain, we used this to access all the tourist attractions, a day pass is 140 baht. The local station is Asim, 5-10 min walk from the hotel." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 49, "review_days": 0.21248630887185102, "helpful_class": 0, "review_text": "My mom and I traveled to San Francisco for our first time and stayed at the San Remo Hotel. It is a very unique hotel and a great value compared to the prices of other hotels in this area. The only downside is how small the rooms are and the shared bathrooms. We spent most of our time exploring the city rather than in the hotel, so this wasn't too much of a problem. If you are looking for a great deal near Fisherman's Wharf, I would definitely recommend a stay here!" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 189, "review_days": 0.742606790799561, "helpful_class": 1, "review_text": "Lovely modern hotel with very friendly staff. Room was to a high standard, complete with elephant towel-art! We stayed in the canal-wing which had its own pool on the third floor. Great location with easy access to the main sights - local ferry, taxi, tuk-tuk or a manageable walk. Lots of nice retaurants and bars in the vicinity too. Hotel kept our luggage safe and secure on the day of check-out until our transfer which was really good as we didn't miss out on sight-seeing." }, { "user_review_posted": 36, "user_total_helpful_votes": 34, "expertise": 0.004474848897225, "user_cities_visited": 67, "review_days": 0.5268346111719601, "helpful_class": 0, "review_text": "I recently stayed with a group and was assigned room 205. BEWARE, you can't open the blinds because you are basically in the parking lot no sheers. Since when has a so called 'upscale' hotel not provided a bathtub. Very disappointing esp when others in my group said they had a waterfront room. I was in a party of 3 and obviously smallest and worse view room with NOrivacy. We couldn't open drapes u less if you wanted everyone on street parking lot to have eye contact with you. Was very much looking forward to this stay and turned out so disappointing. We visit Seattle 3-4 times a year will never return here." }, { "user_review_posted": 11, "user_total_helpful_votes": 14, "expertise": 0.0060686306962370005, "user_cities_visited": 106, "review_days": 0.335706462212486, "helpful_class": 0, "review_text": "This clean and tidy hotel is a great option when you have to be next to Waikiki beach on a budget. It was literally a two minute walk across the road to have your toes in the water and all the action that is Waikiki. Staff was great on check in and we were able to store our bags and explore Waikiki till our rooms were ready. Our flights got in around lunch time, rooms ready around 3pm. The only drawback is that the rooms are small and a bit dated, but good for a couple for a day or two. May be a bit tight for a family or a longer stay." }, { "user_review_posted": 263, "user_total_helpful_votes": 203, "expertise": 0.0036369830283910004, "user_cities_visited": 35, "review_days": 0.604052573932092, "helpful_class": 0, "review_text": "My previous reviews of this place were not that great, however, they seem to be headed in a positive direction! They renovated their restraurant and have live entertainment there! There is live entertainment in the casino area and at the pool in the warmer months! The rooms are pretty good, the rates are reasonable and the customer service has been getting better! My favorite place is here definitely the pool in the summer time, they make it a very enjoyable and a great place to socialize in the evenings with the various bands that play there! The location is great, there are some really good bars and an excellent pizza place across the street and you are a block from the fremont street experience!The downside is there gaming has a bad reputation for being too tight and I do not like their old classical rock music they have blaring all of the time! Many complain about the parking issues, unfortunately many las vegas casinos are charging for parking now!" }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 137, "review_days": 0.47809419496166405, "helpful_class": 2, "review_text": "I will not come back here for two main reasons (but there were other issues too):1. the concierges are not concierges but hard sell salesman for their timeshares who don't know that no means no. one actually tried to get into an argument with me on my way out - way to leave a horrible impression to end my vacation (didn't get his name, but really big bald white guy with glasses and an attitude)!! Avoid them, or better yet, avoid the whole place. I knew about this going in from reviews, and was prepared to just say no politely and move on, but I mentioned that he should not phrase it as a parting \"gift\". He had the gall to tell me it's their main business. Basically he's saying that he doesn't care about my experience, and I guess my $450 for one night is not good business for them and it's not important to them. I hate misleading sales, and giift is misleading/lying (I was lining up to make an arrangement with the bell desk for holding my bag and the \"concierge desk is right there, so I was going to accept his parting gift (I figured it could be coupons, but without rudeness!) .2. The other reason is 10 am checkout. I didn't know (my bad considering I'm pretty thorough when I read up on a place before booking, but if you're going to have such an unusually early time (I've encountered mostly 11 am and love it when it's noon or later as a bonus) should be reminded at check in. Got a call at 10:23, and I was not ready and asked to stay to 11, and she was fine with that. But there was bad or no communication to housekeeping because I got hassled TWICE with knock/ring at the door in that twenty minutes while I was getting ready to go. In this case, I knew that I had a later airport flight, so an early check-out is a big deal for me, and generally would not choose to book a hotel with a 10 am check-out if I know ahead of time. That is enough to keep me away next time. Another issue on check-in, I was trying to find out how to book the airport shuttle and the front desk told me that I could go to either the Concierge or the Bell Desk to get it done, and the Concierge was just about the Timeshare Sales (\"welcome gift\"), and wouldn't do the shuttle booking, and were kind of rude as well, so while she was pretty good in general, she should have been clearly telling me to go to the bell desk and also let me know that it was not complimentary (there's some info on their website that sounds like the shuttles are complimentary), and that it would cost $8 (which is a great deal, but it's good to clarify that it's not complimentary). The only reason they even get one star is: the front desk staff was pretty good, $8 shuttle to airport, pretty clean but mediocre/cheaper finishings (not nice or luxe like other close Vegas hotels) and spaciousness of the one bedroom suite room 10-104. My main reason to book here was that it was going to give my friends and i some privacy with the separate bedroom, and it was cheaper than getting two connecting rooms at other hotels with what was available (somewhat last minute booking). But there are serious service issues (while at the same time, a bit of very good service like the bell desk guys handling the bags). Other easy fixes for the hotel: there's no full length mirror even though there are lots of mirrors, sheets felt cheap and synthetic rather than cotton like other hotels that I've been to (but I liked the sturdiness of the dishes at least). There was also apathetic service at the bell desk with the shuttle appointment. She insisted that I be outside 10 minutes before the shuttle time, even though I found out that I was the only person on the list, and I told her that I was sitting on the couch facing the door right inside of the lobby. It's hot outside, fumes from cars, noisy, and standing with a bunch of bags (compared to steps inside the lobby where there's seating, air conditioning), and me waiting for ten full minutes before the shuttle even arrives serves no purpose (when we can see them through the window, she can see me, and she could easily get my attention from where she is) is just lazy. I could see it if there was going to be a crowd and they need to gather the group, but it was just showed how little she cared, and in contrast to the other service that I received in Las Vegas, just felt somewhat mean-spirited in comparison. This may have been the worst hotel stay that I've ever had, and they had less than 24 hours to screw it up." }, { "user_review_posted": 65, "user_total_helpful_votes": 23, "expertise": 0.0016075505648490002, "user_cities_visited": 42, "review_days": 0.828039430449069, "helpful_class": 0, "review_text": "Stayed at the Cosmopolitan while on a business trip to Vegas. The hotel is very trendy. My checking process was smooth, it does get busy at the registration desk and the line could be long. I stayed in a king room fountain facing. The room was clean and amazing. Had a balcony and sitting area. The Cosmopolitan is a Marriott hotel, so if you are a Marriott reward member you could be upgraded. The location is great and the staff are excellent. The hotel is always buzzing and connected to a mall with a lot of options for food. Will definitely stay there again." }, { "user_review_posted": 117, "user_total_helpful_votes": 33, "expertise": 0.001258993314604, "user_cities_visited": 56, "review_days": 0.07557502738225601, "helpful_class": 0, "review_text": "When visiting Chicago location is everything. Just recently visited Chicago and had the pleasure of staying at a wonderful hotel. The hotel Chicago is centrally located and is a place the is truly enjoyable. If you want the inside scoop on the city make sure to talk to the bellmen Richard does a great job and is a true ambassador to the city and the hotel. Rooms are nice place is great. Only minor point is parking as is everywhere in Chicago is pricey." }, { "user_review_posted": 33, "user_total_helpful_votes": 30, "expertise": 0.0043032108573320006, "user_cities_visited": 21, "review_days": 0.7458926615553121, "helpful_class": 1, "review_text": "The hotel staff was friendly, room was clean, lobby clean and well lit, and it\u2019s a great location. The bed was also comfortable. Only giving it 4 instead of 5 because, as others have said, some things are worn and need updating. Also, in our king bed room the bathroom was literally next to the bed, separated by a sliding door, with the toilet right next to the door inside. It was a nice bathroom, but made it difficult to get up and use it without waking anyone. And if you have bathroom privacy issues and are sharing the king room, it\u2019s good info to know. ;)" }, { "user_review_posted": 15, "user_total_helpful_votes": 15, "expertise": 0.004744565817058, "user_cities_visited": 8, "review_days": 0.7349397590361441, "helpful_class": 1, "review_text": "Location of this hotel is spot on, the Cow Hollow area felt very safe and there were plenty of good restaurants and bars to visit in the evening. You could walk into Fishermans Wharf/Union Square without problem or Uber was also very reasonable price. Rooms were a great size too for San Francisco and the free parking was a major bonus.On the downside was the road noise, if you are staying in a room that is on Lombard Street then ear plugs are a must, it did quieten down at night but still wasn't great and the traffic started again very early, better glazing is needed.I only really dealt with one member of staff during our stay and afraid to say that the level of customer service was not great, didn't seem interested or helpful with the few issues we had." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.4052573932092, "helpful_class": 0, "review_text": "Spent the day at The Modern. Started off with breakfast at the Grove, a relaxed restaurant and bar by the pool. Carly and Logan were are servers and were super friendly and attentive! We had the eggs Benedict and macadamia waffle with caramelized bananas. The hollandaise was one of the best I've ever had and I just wished I had more of the caramelized bananas, they were so delicious! After breakfast one of my friends went to the spa and we hung out at the upper pool and had cocktails and played giant Jenga. A great day and will definitely be back!" }, { "user_review_posted": 33, "user_total_helpful_votes": 10, "expertise": 0.001360844459156, "user_cities_visited": 23, "review_days": 0.39539978094194905, "helpful_class": 0, "review_text": "Positives: The room was large and the bed was very comfortable. The location is excellent and the staff are very friendly and helpful.Negatives: The internet did not work consistently either on a laptop or iPad--even with help from the front desk. May be we were just unlucky. The room and restaurant both felt quite cool -- we would not have worn short sleeves in either. The room did not have a sitting chair -- and with the low lighting reading or relaxing out of the bed was not on.There is a very good exercise room and a nice pool, but there is no shower or locker attached, so you would have to wear a swim suit to and from the room for the latter." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.12760131434830202, "helpful_class": 0, "review_text": "Great location, very close to the beach. Hotel & room was clean, bed was comfortable. Registration was less than expected, not very warm or friendly. Hotel lobby was hot - could use some overhead fans to move the air." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 3, "review_days": 0.42552026286966005, "helpful_class": 0, "review_text": "After missing my connection in Chicago I was put up at the Hilton O'Hare Airport Hotel. I need some items from the drug store and the Concierge Desk step right up and took me to a local Walgreens. They stepped in and did what any traveler without their bags needs. Excellent service!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.733844468784227, "helpful_class": 0, "review_text": "Had this been marketed as a 3-star property I would have rated this higher because it would be consistent with the expected experience.1) Thin walls. Can hear elevators clanking up and down all night. Kept us awake.2) Dark and dreary rooms. Little natural light even on sunny day.2) Cheap breakfast. No better than what you would get at Comfort Inn or Motel 6. Runny cold eggs, greasy bacon, cereal." }, { "user_review_posted": 42, "user_total_helpful_votes": 38, "expertise": 0.004282193954487, "user_cities_visited": 24, "review_days": 0.628696604600219, "helpful_class": 0, "review_text": "This was our first visit to Miami/South Beach.The hotel was recommended by family who had stayed here about 18 months ago. We came with our teenage daughter and her friend. Here\u2019s the summary:If you\u2019re looking for a neighborhood feel and NOT a South Beach atmosphere then this is for you. Small hotel. Feels small. GREAT beachfront and beach service. Very clean and comfy pool BUT pool (2 small pools and hot tub) area is TINY (aka boutique like). Pool maybe seats 50 people total and you MUST get to pool by 8:30 AM to reserve chairs and then you only have 60 minutes to keep them if you leave for a bit to have breakfast. The pool staff is terrific but they do time you and we watched them remove peoples\u2019 things. It\u2019s the right thing to do but the pool area is simply too small.There is a very well known sushi restaurant in the very cute but small lobby. It opens for dinner only. There is Lola\u2019s Mexican in lower level that serves 3 meals a day most of which is Mexican themed. Food is very good, fresh and authentic. Service is great. The serve same menu at pool and beach. Somewhat limited menu. These are your only 2 food and drink options in the hotel. There is no other choice. There\u2019s an extremely bare outside bar that opens near the pool around 4. No decor, no ambiance and frankly looks dirty. Looks like it was part of an indoor/outdoor restaurant/bar that is now closed and they only open the outside bar piece if hotel is busy.Rooms- VERY new, VERY clean, but very small and basic. Good electronics, very nice bathroom yet very small. Balconies are very sparse with just two cheap chairs.Spa- not a spa- a mani/pedi/facial salon.Staff- very friendly all around and very nice!Bottom line- if you\u2019re looking for the vibe of South Beach this is not where you want to be-you want to be at the other end of the strip, closer to or at Fountainbleau (where we moved to for our last night) or other hotels up that way.Overall the hotel was clean and staff was great, just not nearly enough amenities to feel like a resort as it is not.If we visit South Beach again this would not be our choice as we came to \u201cexperience\u201d South Beach as well as have access to resort amenities and we didn\u2019t get either at this hotel.If you\u2019re looking for small, clean, simple and basic this is a great choice." }, { "user_review_posted": 2, "user_total_helpful_votes": 7, "expertise": 0.016881827209533, "user_cities_visited": 1, "review_days": 0.602409638554216, "helpful_class": 2, "review_text": "WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!We were charged a surprise 125$ \"cleaning fee\" upon arrival and were guaranteed that the money would entail us a clean room every 3 days. We stayed with the hotel for 7, and the room was cleaned once. i repeat, ONCE in SEVEN days... and lets be honest, every 3 days.... at a beach resort. gross. we were expecting once a day. I was screamed at and not given a refund." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 3, "review_days": 0.4052573932092, "helpful_class": 0, "review_text": "The property is great, the rooms stylish and cozy. The staff is the best. Every time I stay here they ask me about my plans, offer suggestions and follow up asking me about my experience. Very sincere and genuine hospitality. Location is perfect and rooms have been refurbished recently." }, { "user_review_posted": 27, "user_total_helpful_votes": 26, "expertise": 0.004564754537169, "user_cities_visited": 19, "review_days": 0.651150054764512, "helpful_class": 0, "review_text": "Was in town with a hectic schedule, dreadful weather and I wasn't feeling well. The saving grace was staying at the Handlery. Centrally located, renovated rooms, free breakfast at the adjacent restaurant. Once inside the hotel you can relax and forget the energy of the city. I like the Premier rooms overlooking the courtyard. Very peaceful.I used to work at the Westin St. Francis across the street. I prefer the Handlery, and that's saying a lot!" }, { "user_review_posted": 112, "user_total_helpful_votes": 28, "expertise": 0.001103387399315, "user_cities_visited": 31, "review_days": 0.354326396495071, "helpful_class": 0, "review_text": "We stay at the Hilton Properties in Las Vegas whenever we can. This is the first time at the Paradise property. It's Hilton...it's nice..it's first class...staff is great...easy in and out...all the amenities you need...very comfortable resort." }, { "user_review_posted": 18, "user_total_helpful_votes": 60, "expertise": 0.016072676450034, "user_cities_visited": 17, "review_days": 0.9112814895947421, "helpful_class": 1, "review_text": "My husband and I stayed at Lotus Honolulu for 3 nights on the last leg of our 10 day Hawai\u2019i vacation celebrating our 15 anniversary. Deciding where to stay in or near Waikiki was more challenging than expected. After studying maps and reading tons of reviews and screening targeted hotel ads we chose The Lotus. It was perfection.The location on the far edge of Waikiki next to the park and at the base of Diamond Head was lovely. We could walk bike or Lyft to restaurants easily. The park setting looking over trees and a quiet boulevard removed us from the chaos of the crowded concrete jungle of central Waikiki hotel zone. We walked the park morning and evening. Discovered the community gardens there and met some wonderful people.Lotus is a smaller boutique property that was just right sized and their customer service was personal. Valet parking (free) was an unexpected bonus. Their valets are smart warm and personable and efficient. Because it is smaller there was no wait time for our car.Our partial ocean view king room on the sixth floor faced both Diamond Head and the park to the left and viewed the ocean toward the right. Not a full ocean view but we could see waves. Best part is that the lanai (balcony) was never in full sun. A welcome respite from 7 days of full sun on the Big Island. The rooms are updated beautifully spacious and well appointed. The wall of glass on the lanai were actually two huge glass doors that opened wide. Instead of drapes which can be messy to open there are rolling white shutter doors for privacy and light control. So pretty. The closet was huge. The fridge and microwave were in a big cabinet that enabled us to tuck away our light food stash out of sight. The bathroom was gorgeous with large counter and an extra shelving unit on which we could lay out our personal care items I\u2019ve never seen so much usable bathroom shelf space in a hotel. They provided a complimentary reusable travel water bottle and sunscreen This hotel was quiet because it doesn\u2019t have a million rooms. They provide coffee and tea service in the morning in the lobby which was perfect. We didn\u2019t need a free breakfast buffet and it\u2019s chaos. We bought cereal and yogurt at the nearby convenience store and enjoyed breakfast and coffee on our lanai before heading out each morning. If we wanted a big breakfast restaurants were easily walkable nearby. They provide beach chairs mats towels and bikes to use daily. The semi private beach is just a few steps away through the parking lot. We had an issue with the air conditioning and their technician reset it within 5 minutes of the call. Amazing attention.Our reservation included a car rental (bonus) since I booked direct with the hotel. It saved us quite a bit and we got a great room at a great price. It is a beautiful classy and wonderful hotel. I recommend it for guests seeking a quiet retreat. I will book here again on future trips to Honolulu." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.410186199342825, "helpful_class": 0, "review_text": "Want a 5 star hotel in Dubai with a 5 star service staff and a 5 star breakfast buffet - then go to the Park Hyatt Dubai. This hotel and its staff really took care of us during a period when my wife was sick from a visit to India.Ask for Ibrahimn Shousha, Hythamn Hassan, and Ahmed Elabd (front office managerial staff)! You will not be treated better than this team at any hotel in Dubai." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 9, "review_days": 0.133625410733844, "helpful_class": 0, "review_text": "We stayed in the Kalia Tower (8/23-8/28/15) and I must say the room did not disappoint. The overall room was decently cleaned a few sand pebbles here and there, the bed was comfortable, the couches and dishes in the kitchen were clean. The room was beautifully updated with crown modeling, flat screen tv, the room had 2 lanai's. We were lucky enough to stay in an ocean front end unit and it was so worth. To be able to wake up and see the ocean every morning was just amazing. My only compliant is the bathroom did have a smell of cigarettes so not sure if a prior guest smoked in the restaurant or if it was bad venting system. I highly recommend the tower, the lobby is small and never crowded, there is a starbucks in the tower which is convenient and you can literally walk out the room on to the main road. The pool is pretty small, the spa was a little disappointing in terms of amenities. There is an onsite Luau which is very convenient and if it rains it will be moved from outdoors to indoors conference center. The tower is convenient to the ABC store. Overall I can't wait to stay again!" }, { "user_review_posted": 52, "user_total_helpful_votes": 16, "expertise": 0.001383478046834, "user_cities_visited": 27, "review_days": 0.28203723986856505, "helpful_class": 1, "review_text": "This is a great small hotel in a beautiful part of the City. Service was among the best I've ever had, from moving parked cars so they're not ticketed, to finding an extra table mirror, to the wonderful breakfasts and wine and cheese. Top stars." }, { "user_review_posted": 29, "user_total_helpful_votes": 14, "expertise": 0.0022334082875800003, "user_cities_visited": 112, "review_days": 0.5454545454545451, "helpful_class": 1, "review_text": "Good:Great location. Nice clean rooms, good water pressure, plenty of hot water in the shower, bathrooms are nice and clean as well. Free bottled water is fantastic perk. Free coffee and cappuccino is a great perk as well..Bad:The street noise is loud, and there's nothing you can do about it because they installed new thermostats that won't allow you to run the fan continuously for background noise. (This is one of the worst things about hotels these days.)The TV remote doesn't function. The batteries are fine, but it's some sort of 'universal' remote that just doesn't work with the tv. The TV leaves alot to be desired as well, but at least you should be able to watch it." }, { "user_review_posted": 9, "user_total_helpful_votes": 9, "expertise": 0.004744565817058, "user_cities_visited": 42, "review_days": 0.31599123767798404, "helpful_class": 0, "review_text": "A safe and great location in San Francisco. Just loved the history and the character of this boutique hotel. The staff were friendly and helpful. The room was updated and very clean. Close to restaurants, Walgreens which has grocery items and other stores like ...The Disney Store; Target; H&M, Macy's....The convenience of the cable car outside the front door made it easy for us to reach Fisherman's Wharf. Enjoyed the complimentary coffee and cookies and fruit in the lobby. A great choice for a comfortable stay. Would definitely stay here again." }, { "user_review_posted": 16, "user_total_helpful_votes": 11, "expertise": 0.0032274081429990004, "user_cities_visited": 5, "review_days": 0.024644030668127002, "helpful_class": 1, "review_text": "Wanted an evening to be spoiled, Had arranged our plans for over a month when I booked with Seattle Marriott. I was Disappointed to find my room with a bay veiw to be a smidgen of the bay...... The front desk unfortunately used \"unfortunately\" , unfortunately to much. When I asked if I had a veiw.... \"unfortunately\" was the response.Considering I had called three times to verify this special event I would've hoped they would've made it so. Instead I was unfortunately told this was \"all they had......\" no robes. No veiw. Cold room service. Poor service in the restaurant, \"unfortunately\" they blew this with me. Very disappointed.Unfortunately." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.262869660460021, "helpful_class": 0, "review_text": "We enjoyed our stay at the Queens. I would have given 5 stars, but we had booked a 4 night stay with a non smoking room. When we arrived they were out of nonsmoking, so we had to stay in a smoking room. They got us moved the next day, otherwise we would have gone somewhere else. Had fun at the casino too." }, { "user_review_posted": 27, "user_total_helpful_votes": 22, "expertise": 0.0038455094176150003, "user_cities_visited": 20, "review_days": 0.7798466593647311, "helpful_class": 1, "review_text": "The Aston Waikiki Beach Hotel is very nice, with the rooms and hotel being very well kept. The pool by the check-in desk was very nice, and the frozen fruit we were served was a nice touch. By the pool is a giant connect four and giant Jenga, which was very fun to play with. The movie rental system that the hotel had was another nice touch. The destination dispatch style elevators where you select your floor before entering the elevator was a nice feature and was easy to use. I would gladly stay at the Aston Waikiki Beach hotel." }, { "user_review_posted": 55, "user_total_helpful_votes": 12, "expertise": 0.000948913163411, "user_cities_visited": 26, "review_days": 0.52026286966046, "helpful_class": 0, "review_text": "The location is perfect for all things SF. It is close to Powelstreet and 1 block from Union Square. Despite being so close the hotel itself is very quiet. The hotel has a great character in it's decor. I absolutely loved the fireplace. Although in the summer it was very chilly and thw warmth inviting. The people at the frontdesk are very welcoming and fabulous. Great concierge, thank you Kevin. The hotel has no restaurant and serves only coffee and tea in the morning, but there are plenty of great food options nearby. There is Sears Fine Food right around the corner and for snacks there is a 7-11 right accros the street. My room was dpacious and quiet. I never heard a sound on the third floor. The bathroom is kindda small, bit ther is a walk in wardrobe dressing area. There was also an window ac unit which i did not use. The bed was comfortable. Only bummer though i could not connect to wifi from my room, the connection was poor and i had to go to the lobby each time. No biggie though i enjoyed the fireplace. I will definetly be back." }, { "user_review_posted": 59, "user_total_helpful_votes": 66, "expertise": 0.005320571442463001, "user_cities_visited": 82, "review_days": 0.5240963855421681, "helpful_class": 0, "review_text": "Awesome location gorgeous view for ocean front rooms, but hotel seems out of the 90s need urgent total renovation ,totally run down,smelly especially parking &reception,colors of rooms corridors lifts reception is another story.To get from valet parking to room you have to do that in 2 stages 1st.to reception then to floor !!!! over charged as u have to pay room plus resort fee and valet fee which are not cheap also limited humble facilities car come hot as it was parked in the sun 20 plus minutes to get ur car!!! . Music can be heard in the room up to late hours from restaurant at pool area(windows are not sound proof).Hotel has good potential but need more care." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.5366922234392111, "helpful_class": 1, "review_text": "A return visit to this lovely hotel from many visits before, didn't disappoint. We were very kindly treated by staff from check-in, to porters, room service, breakfast, restaurants, concierge, pool service etc. The Thai friendliness and unobtrusiveness shines through, helping make this a relaxing, welcoming and pampered stay. Would totally recommend this hotel, an elegant landmark of the Bangkok cityscape." }, { "user_review_posted": 50, "user_total_helpful_votes": 39, "expertise": 0.00367648681452, "user_cities_visited": 22, "review_days": 0.49561883899233206, "helpful_class": 2, "review_text": "We stayed at parc 55 for 5 nights and found this a great hotel the location is brilliant right next to the Bart which we used to get to and from sfo at a cost of8.95dollars each way.All major attractions are within walking distance of hotel plus near all shops. We upgraded to a higher floor the 23th at a cost of 25 dollars a night a bit expensive but a great view of the city and bay the room was a good size with everything you need and very comfortable I would recommend this hotel if you are planning on going to San Francisco" }, { "user_review_posted": 36, "user_total_helpful_votes": 17, "expertise": 0.002182255078647, "user_cities_visited": 25, "review_days": 0.18236582694414002, "helpful_class": 0, "review_text": "I enjoyed eating and drinking at the lounge from 12pm till 12am. Service in the lounge was very good with no issues.I ordered late night room service on all the nights I stayed, approximately 2am and had no issues with the food, service and the timing of the food to my room was good.I plan to stay here again.Sort of close to airport about 30 minute drive late at night.Hotel sits along a busy road and near the elevated train.Very good and high end breakfast buffet.Rewards Elites should be cautious not to book the suite studios here if they want full points. There is the regular hotel rooms with full points and the studios but are half the points." }, { "user_review_posted": 29, "user_total_helpful_votes": 28, "expertise": 0.004577155315093001, "user_cities_visited": 10, "review_days": 0.772727272727272, "helpful_class": 0, "review_text": "The hotel is well located for the Embarcadero and Ferry Building. However, we chose this hotel for a spa weekend, only to find the spa closed. The bell hop bar was not operational, and housekeeping had not serviced our room by 6 pm.When we complained, the patronizing receptionist told us the spa was not their responsibility and to try a local gym, and that rooms did not get cleaned until the evenings. She could have cared less. Additionally, I think a deluxe room could, at least, have a tea and coffee maker." }, { "user_review_posted": 51, "user_total_helpful_votes": 49, "expertise": 0.004554177403058001, "user_cities_visited": 121, "review_days": 0.7119386637458921, "helpful_class": 1, "review_text": "I was skeptical of the location of this hotel as it's in FiDi portion of SF which can be dead at night. That being said, the views are spectacular, the rooms (and bathrooms) are spacious and the service is exactly what you expect from a 5-star hotel. This might actually be the best Loews I've stayed at.The lobby and entrance is beautiful and the floor layouts of rooms and the hotel in general is interesting and adds a special feel to the space. Gives it some old world charm/modern luxury.Rooms:- large- great views, they provide binoculars- very quiet- large bathrooms (separate shower & tub)- comfortable bed- lots of windows- extremely clean- good hairdryer (this sounds kind of dumb, but i've stayed at so many hotels with a garbage hairdryer)Hotel Gym (literally the only thing I wouldn't mind being better)- it's okay.. there are some free weights and a variety of machines- dumbbells up to 50#- has an erg/row machine and treadmills/etc- it's large so you can stretch and do some non-machine workouts- provides towels/water and earbuds if neededI didn't have a chance to eat at the restaurant so no comment but this is within walking distance of a variety of very good choices. Area is a little dead at night due to the location in a business district but comfortable walking around at night without issue.Excellent stay, would stay here again for business or leisure. Staff service was on point." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.915662650602409, "helpful_class": 1, "review_text": "3 nights and 2 rooms booked for a family of 5 starting our vacation on the west coast. This hotel does not live up to their brand\u2019s reputation neither does it match Accor\u2019s standards. From valet telling us \u201cyou are on your own\u201d whilst we wanted to park on the street, to unwelcoming reception staff who not only tell us we should be entitled to a larger room but we cannot have a one and on top we should pay for a rollaway bed, not to mention they forget to give you the drinks vouchers which is the bare minimum a platinum member of Le Club Accor expects upon check-in. Then guest service inquires whether you have been well treated but when you say there are a few issues they say they will call you and then totally disappear until you leave! And finally when you check-out you end up in front of a reception staff trying to....again have you pay for a rollaway bed! Really disappointing service, would not recommend this hotel to anyone!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.5969331872946331, "helpful_class": 0, "review_text": "Spent Christmas night with my spouse (it\u2019s also her birthday) at the Four Seasons. It was a wonderful experience for both of us. The staff was attentive and personable. Our check in was smooth and we were escorted to our upgraded room by a friendly employee. The room was well appointed and very clean. Out bed was very comfortable and my wife particularly enjoyed the shower. We enjoyed the turn down service and complimentary water and cofffee. That evening we had a delicious meal at Bourbon Steaks. This is our 3rd stay at four Seasons and we look forward to more stays in the future." }, { "user_review_posted": 66, "user_total_helpful_votes": 16, "expertise": 0.001066607819338, "user_cities_visited": 778, "review_days": 0.045454545454545005, "helpful_class": 1, "review_text": "I have been to Las Vegas many times but this time decided to stay downtown. Big mistake! I realize it is an old hotel but really? The room smelled musty. While it was interesting to watch the shenanigans of Fremont Street right outside our 4th floor window, it was NOT great to have people screaming by the window on the zipline! And I do mean screaming! No ice machine on our floor and when we called to find out what floor it was on, the desk argued with us as they didn't know either! The only good thing was the breakfast in their restaurant...." }, { "user_review_posted": 16, "user_total_helpful_votes": 18, "expertise": 0.0053514288866820005, "user_cities_visited": 6, "review_days": 0.32037239868565104, "helpful_class": 0, "review_text": "Great location. One block from Air & Space. $271/night average for Saturday- Tuesday (3 night stay). It was more than we wanted to spend but given the time of year and location, we knew we'd have to pull the trigger. Traveling with kids makes sleeping all together challenging. The room arrangements here (Executive room style I believe) allowed my husband and I to have a room with a king size bed in one room (separated by an door) and the kids to be on a pull out couch (daughter) and roll-away (son) in the main room with a frig/sink.Here's where things didn't go so well... The air conditioner unit (room 876, I believe) was in disrepair. It was so loud it sounded like a train going through our room. To make it worse, the until directly above ours had the same dysfunctional AC unit. It rattled at a vibration that was intolerable, rocking our ceiling and windows. The guests in the room above us tried to tolerate it by turning up their TV to maximum volume ALL night. As a result, my husband and I did not sleep ALL night. Not one wink! How awful to have a huge day of sight-seeing planned and to be exhausted... And to have paid for these accommodations.Here's where things could have gone really bad.... I called the main desk at 3:00am to alert them of the current situation. The desk staff offered to contact the manager via email and would have him notified first thing in the morning. It didn't help at the time, but by the time I made it down to the lobby in the morning, ALEX, the hotel manager did indeed know about the situation. He immediately arranged for our belongings to be over to another room -his staff would move it all for us while we were out for the day. Further, he offered us some financial compensation to make up for the lost night. I felt that his offer was appropriate. I appreciate Alex's efforts. It made the rest of our stay much more enjoyable and rescued our days in DC. What could have been a very bad situation was corrected and made right by Alex. Thank you! Other highlights: great outdoor pool on top floor. Get there for a night swim and view of the Capitol. And you should know about the FREE ON STREET parking on the weekends in this area. Save some $ and park on the street." }, { "user_review_posted": 30, "user_total_helpful_votes": 24, "expertise": 0.00377358490566, "user_cities_visited": 5, "review_days": 0.802847754654983, "helpful_class": 1, "review_text": "Previously visited before the refurbishment and had an excellent time, though the need for a refresh was evident. Recently stayed after the refurb so good we have booked in with visiting family in April. The service, restaurants, water park access and wonderful beach all contribute to a stunning family hotel. So many hotels to choose from in Dubai returning to the Jumeirah Beach is a recommendation in itself. Jumeirah Hotels always deliver. So excited to be returning with my family." }, { "user_review_posted": 47, "user_total_helpful_votes": 21, "expertise": 0.002058873934468, "user_cities_visited": 26, "review_days": 0.36035049288061305, "helpful_class": 1, "review_text": "This was setup like a 1 bedroom apt..It was comfortable and convenient to a lot of shopping etc. The staff was wonderful and so helpful..They advised us to use the Uber for getting around to the National Mall etc..Would definitely go back again!" }, { "user_review_posted": 17, "user_total_helpful_votes": 6, "expertise": 0.001603156986064, "user_cities_visited": 13, "review_days": 0.706462212486308, "helpful_class": 0, "review_text": "Not a big, impersonal high rise. But good value, friendly service, good room service and shuttle to various points downtown. My second stay. Would stay again. It\u2019s about a 15-minute walk to city center." }, { "user_review_posted": 192, "user_total_helpful_votes": 79, "expertise": 0.001887252197579, "user_cities_visited": 210, "review_days": 0.0043811610076670005, "helpful_class": 0, "review_text": "This hotel is located in a great location...easy walking to tons of restaurants, shopping at Northbridge, and a red line station just across the street. When we checked in, our two kids were given welcome bags, which was a nice touch. Our room was clean and beds comfortable. We were on the 14th floor, and despite being downtown, we didn't hear too much noise. An occasional siren was to be expected. We signed up for their Kimpton Karma program, so we had free wi-fi and a mini-bar credit. The kids loved the pool, although the temperature was a bit chilly! Unfortunately we were not in the hotel during their wine happy hour in the evening, and we did not have a chance to try their restaurant. We liked that the hallways are decorated with lots of unique artwork." }, { "user_review_posted": 83, "user_total_helpful_votes": 40, "expertise": 0.0022293742995810003, "user_cities_visited": 156, "review_days": 0.444687842278203, "helpful_class": 0, "review_text": "We stayed at this Marriott location for a week with my daughter's family. Four adults and two children under 10. We stayed in two one bed room self contain suites. They were fully self sufficient with full kitchen, dishwasher and washer n dryer. King size bed in the bedroom and a queen size hide a bed in the living room. Daily maid service was excellent. There were daily vacation resort programs to entertain the kids and even adults. Excellent swimming pool with hot tubes at the fifth floor and rooftop. Valets parking only which is included in the room rate. Located one block from the Strip with easy access yet providing a more quite atmosphere." }, { "user_review_posted": 15, "user_total_helpful_votes": 4, "expertise": 0.001184302475265, "user_cities_visited": 144, "review_days": 0.62157721796276, "helpful_class": 0, "review_text": "We stayed at the Orchard for the first time and we would return. We found everyone helpful, courteous and accommodating. Our room was very clean and nicely decorated. The bathroom was glistening and even had a makeup mirror as an added amenity. The bellman/ concierge (Joe) was very nice went above and beyond for us. The front desk helped us check our luggage in early and leave it after checkout the next day as they do in Europe. A sweet place and a good value. The French restaurant on the next block, Jeanne d Arc was much to our liking." }, { "user_review_posted": 96, "user_total_helpful_votes": 50, "expertise": 0.0024182573835, "user_cities_visited": 481, "review_days": 0.336801752464403, "helpful_class": 0, "review_text": "I absolutely loved my stay at this fabulous find of an hotel!Firstly, the warmth in the welcome was out of this world. The location is simply fabulous, right in the middle of everything - I walked everywhere! The room was sensational: bright, light, huge windows, clean, large, lovely. The service I received here was fantastic and I would definitely stay here on all my trips to San Francisco.Thank you" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.072836801752464, "helpful_class": 0, "review_text": "Growing up in the hotel industry, I tend to be very observant about hotel operations when I travel. I travel a lot for work and have had many wonderful stays around the country, but the staff at this hotel is what made my stay extra special. By the second day, the staff knew my routine. My coffee was prepared how I like it and they had a cab waiting for me before I even hit the door. I also watched the staff interact and they were just as respectful to each other as they were to each and every guest that was staying with them. In addition, the rooms were nice, the bed was comfortable and the lobby is inviting. I recommend staying at this hotel not only if you are on a short visit to the city, but also, if you travel for business because it is a warm and friendly place to come back to." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5717415115005471, "helpful_class": 0, "review_text": "Great Location. Clean & tidy, prices are good. Great staff- very helpful. Has attention to detail. Beds were very comfortable Close to restaurants & shops. Good public transport. Would recommend Becks to others traveling to San Francisco." }, { "user_review_posted": 15, "user_total_helpful_votes": 6, "expertise": 0.001831623082864, "user_cities_visited": 70, "review_days": 0.691675794085432, "helpful_class": 0, "review_text": "We recently stayed at our second W Hotel. First was in Chicago. The customer service was great. No complaints. The hotel and rooms are clean. That's great. But it's not for everyone.This hotel was very dark. Yeah, the lighting in the lobby of the W San Francisco is super dark in the lobby at night. And, in the rooms, they use a very warm and low CFL lighting that is terrible for putting on makeup. Luckily with this visit to San Francisco, we paid a little more for a corner room (#2117) that had a ton of windows. It really was a nice room with a sitting area that seats 4 ppl, and a large bathroom. The room and bathroom had these waste-high \"walls\" or shelves on which you could put your suitcases and things. That helped a lot since were were there for a week. We took full advantage of the Nespresso in the room since a small cup of drip coffee to-go in the lobby cost over $4. The food and drinks at this hotel were very expensive. The Chicago W Lakeside had free coffee in the lobby.The style of these hotels is very contemporary. We like that but it's not for everyone. On weekends, they have a DJ spinning tunes in the lobby. Also, not for everyone. This W also charges for wifi unless you are a Starwood member. That would've sucked for us since we were there for a week for a conference and required wifi. Luckily we're Starwood members. Also, in our room the hot water could get painfully hot. The worst part was it was very difficult to get to a manageable temperature from the sink faucet. It took many adjustments, which wasted a lot of water and was irritating. The shower was no problem.The location is good if you need to be downtown. I'm not a fan of this area of San Francisco (lots of homeless, urine smells, nothing special, very expensive) but we were there for a conference at the Mascone Center. It's only a 2-block walk there so it's a great location for conferences. Lots of good restaurants and coffee shops within short walking distances. Whole Foods and Target are within walking distance, as well as other shopping." }, { "user_review_posted": 23, "user_total_helpful_votes": 24, "expertise": 0.004955648623884, "user_cities_visited": 42, "review_days": 0.42497261774370204, "helpful_class": 1, "review_text": "The hotel is in a great location, right next to union square. We were lucky enough to get a good deal, considering the prices of hotels in SF. Our room was relatively small with an average view overlooking neighboring buildings, however the room's style was quaint and embracing the SF culture. The bed was extremely comfortable. We didn't find the hotel very noisy, I believe we were on the 6th Floor towards the back of the property. The hotel offers free drinks at happy hour, which was a nice break from the cold and a treat before getting ready to go out for dinner. The staff were relatively polite and helpful when required. I would recommend this hotel for people who are looking for a clean, comfortable place to stay while setting their sites on the beautiful areas SF as to offer. While Union Square can be deemed as unsafe, we never felt so as the area is quite busy and there is comfort knowing you are close to the hotel. Also, the hotel is extremely close to the tram stop making it easy to travel around. I would recommend eating at Cheesecake Factory on top of Macy's as it has incredible views." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.6933187294633071, "helpful_class": 1, "review_text": "Amazing. The hotel caters towards the kids. My daughter told me she felt like it was all a dream. They arranged for the kids to have little robes, brought them bedtime snacks each night, gave them t-shirts and teddy bears. This is the best family pool in all of downtown Chicago. We can\u2019t wait to come again" }, { "user_review_posted": 13, "user_total_helpful_votes": 63, "expertise": 0.023417275651635, "user_cities_visited": 142, "review_days": 0.9277108433734941, "helpful_class": 1, "review_text": "I can't say enough good things about the food, staff and view at the poolside restaurant. It was far and away our favorite thing about this property. The front desk staff was very pleasant, but there were several errors with the room charges. We had booked and paid already through a travel agent (the AMAZING TripGuy Travel), but at check-in, I was charged the full price of the room as a \"hold\" on my credit card. Most hotels have some fee these days, but 100% of the room price seemed wrong. I asked Florence at TripGuy about it and she had it corrected immediately. We were told we had to see the concierge before checking into our room so he could arrange for a bellhop and our welcome gift. These are not concierges, they are time share salespeople. After 18 hours of travelling, the last thing we wanted to do was sit through that spiel, so we told him (truthfully) we had already booked a cultural tour for the next day. He asked which one, and when I told him he laughed at us condescendingly, \"Never heard of it. There's your first mistake. You got ripped off. You should NEVERRRRR book anything in advance.\" I know it's his job to make it seem like there are no other options, but his attitude was just foul, not to mention the hotel doesn't even offer a tour of the type we had already booked. We walked away and went to our room with our bags.The room was weird. It was very clean and pretty, decorated with a cute Hawaiian theme (not kitschy at all), the bathroom and shower were huge, and we had two double beds with a marina view. Kind of. The sliding blinds- the size of a large door, floor-to-ceiling wood- on the window opened in the wrong direction. If we opened it to let the light in or try to open the window, the entire view was blocked. And then on the opposite side, there are no bathroom walls! Just wooden plantation shutters. I think bathrooms need to have some level of privacy, regardless who is your travelling companion. As a clumsy person, I also didn't like the wooden platforms for the mattresses- many, many stubbed toes and ankle bruises during this part of our stay!We had a terrible experience with Worldstar Transportation, but I don't think the hotel had anything to do with that. But after I returned home, my credit card was charged AGAIN the full price of the room. It was reversed again, but there is a breakdown there somewhere, that I was charged three times for the same room, including one after I was already back home.The location is great, convenient to everything but not overwhelmed with people traffic, but I don't think I'd stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.29846659364731604, "helpful_class": 0, "review_text": "This hotel was as good as advertised. Really enjoyed our stay. Some keys things that made it great; Our family of 4 had a comfortably spacious 2 bedroom suite. The complimentary made to order breakfast. The ocean view room and the hotel location." }, { "user_review_posted": 50, "user_total_helpful_votes": 23, "expertise": 0.0021229173562830003, "user_cities_visited": 85, "review_days": 0.47316538882803905, "helpful_class": 0, "review_text": "Stayed at the W Chicago for a conference held at the JW Marriott.The Pros: Good location (close to train line, Millennium Park, the River), friendly and efficient front desk, and drink tickets (who doesn't enjoy that).The Cons: Old hotel with good makeup; Room cleanliness... this left a lot to be desired. The sheets on my bed covered what looked like a murder scene and generally dirty mattress (see picture). (Un)lucky for me, I didn't discover this until the 2nd nigh. Needless to say, I felt ill after finding this, and brought it to the attention of the manager, who, to his credit, immediately moved me to an upgraded room and apologized.I generally enjoy the W brand and haven't had this experience before, but unclean beds at a hotel are a BIG issue for me (and I'm sure others). I gave the W Chicago 3 stars almost entirely because of the immediate service to resolve the situation." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.598576122672508, "helpful_class": 0, "review_text": "There was no hot water for the shower. The directv was also down. Frankly I think it\u2019s terrible that I paid for a room with a shower and no hot water, and a tv that didn\u2019t work. On top of that, you need more staff working over night. Alex was and is amazing at getting me taken care of when Expedia messes my reservation up. He also was a great bartender and server. He would be the only reason I would ever stay at this hotel again. But even with him being as good as he is, he cannot be concierge, bartender, and server for over 200 hundred occupied hotel rooms. If it wasn\u2019t for the fact I snuck in the doors with guests who had already checked in, I wouldn\u2019t have even made it to concierge because there was nobody to answer the doorbell and buzz me in. Whoever is in charge of operations at this place should be ashamed. Every bit of my experience there was tainted because of how cheap upper management/owners are. For over $200 I should have had hot water, tv, and not had to sneak in a secure door to check in. I could have stayed at a motel 6 and would have had an easier experience because they don\u2019t try to be something they\u2019re not. If not for Alex, I would have left that hotel so fast and stayed somewhere else." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 4, "review_days": 0.785323110624315, "helpful_class": 0, "review_text": "What a great hotel rooms fantastic and so is the view. Really convenient for shopping in central world saves going outside as to hot sometimes will be stopping there again December 22nd after being at one of there other hotels in koh samui also try centara at Hua him also fantastic. Cannot fault this chain of hotels would probably not stop anywhere else now." }, { "user_review_posted": 47, "user_total_helpful_votes": 14, "expertise": 0.001335803043001, "user_cities_visited": 26, "review_days": 0.09309967141292401, "helpful_class": 0, "review_text": "Rooms are clean and big enoughThe position of the hotel is good near to beaches and to ocean driveThe staff is kind and friendlyWe just had breakfast,that wasn't satisfying,not abundant in quantity and not so good in qualityNo free parking in the area,just very expensive places to park" }, { "user_review_posted": 93, "user_total_helpful_votes": 61, "expertise": 0.0030740610232550003, "user_cities_visited": 135, "review_days": 0.25575027382256305, "helpful_class": 1, "review_text": "Stayed on a Friday night for a girls weekend. We came into DC on Amtrak and took the Metro to Dupont Circle. The hotel is quite a walk from Dupont with luggage and it's uphill a lot of the way. It was also windy and cold. (A lot of homeless in Dupont Circle)The hotel has a very spacious lobby and nice areas to sit. Lobby was too perfumey. Check-in was quick and they were very helpful to try to get all 4 of our rooms as closely together as they could. We were on the 2nd floor which I think is actually about 3 floors up. Our rooms overlooked the patio at the back of the hotel and the back of another building that is under construction. The rooms were very clean. Minor staining on carpets. The bed, comforter and pillows were really comfortable.TWO BIGGEST COMPLAINTS: There is a vent in the shower that goes directly to the shower of the neighboring room. My friends were in that room and we were shocked to be able to hear AND (if you are both standing on the tub) SEE the other person.Also, bizarre music is piped outside on the back patio - and I don't think they EVER turn it off. We called at 1:00 AM and asked that they turn it off. It was back on at 6:00 AM! So weird.Food: We had some appetizers and drinks in the restaurant. Spanakopita pizza was great. Pear Mojito - 1st one AWESOME, 2nd one too syrupy sweet. We ate breakfast at the hotel. A pretty good selection and the Ancient Grains oatmeal was great. Good coffee. Buffet seemed a bit expensive for was was on it.We opted to take a cab when we went to dinner. There are lots of cabs right out front of the hotel and they'll find a minivan for you if you need the room. It was about $12 from the hotel to the Verizon Center area and Union Station.We went to a concert at Verizon Center. Planned to take a cab back to hotel, but couldn't find one. So - since the weather wasn't bad, we took the Metro to Dupont Circle. This time (without luggage) the walk was pleasant. And the 5 of us women felt pretty safe walking at 11:30 pm.So - the hotel is not really in a convenient location to the Metro or the main tourist attractions. But it was the cheapest, NICE hotel we could find at the time. DC is quite expensive. Room was comfortable and clean. Surprised that wi-fi was not free. Staff was friendly. Food was good." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.672508214676889, "helpful_class": 0, "review_text": "I am writing on behalf of myself to thank you and your wonderful staff for making me a comfortable travel.The view was spectacular. The room that manager Santosh set up for me was perfect, and I am very impressed with this. The food was absolutely scrumptious and but a work of art as well. Your staff treated us like royalty and their service was absolutely impeccable.I have already referred your hotel to many of my friends and family who usually visit Dubai. In addition to the amazing food, service and accommodations, for a good which made our event even better. Thank you again for contributing to my stay and a special Thanks for Mr. Santosh and all of the staff for the best service." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.048192771084337005, "helpful_class": 0, "review_text": "Very rude employee in breakfast area at this location, otherwise we had a great stay and will visit again. Otherwise friendly staff. Great breakfast for family. Little mishap booking over the phone with booking agent and our reservation was messed up when we arrived but they took care of it when we arrived." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.45016429353778703, "helpful_class": 0, "review_text": "This hotel, although very modern did not live up to my standards. It was very noisy during the early morning hours and this was a Saturday because it sits at a busy intersection of the city. Valet parking was way too expensive! No garage parking." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.990690032858707, "helpful_class": 1, "review_text": "Again, you wanted $10.00 per day for a folding bed that's crazy, 40.00 dollars for short stay, then you overcharge one of my guest by 100.00, that was pathetic! Tickets for the showes are ridicules prizes." }, { "user_review_posted": 98, "user_total_helpful_votes": 193, "expertise": 0.009450850846793, "user_cities_visited": 127, "review_days": 0.071741511500547, "helpful_class": 0, "review_text": "I have stayed at the Chancellor in the past, and since it's in a central location and I have been happy with it, I chose it for my most recent trip.The hotel was implementing a new computer system the day I checked in and it was causing delays in the customers getting rooms, but they were very nice about it, and probably smart to do it on a Tuesday, vs. a busier day of the week. Once I had my room, my wait was forgotten, though.This is a historic hotel, so if you want big rooms, you will not be happy. But if you are like me and do not spend much time in hotel rooms, anyway, you'll enjoy your stay. My room had a large walk-in closet, clean bathroom, large new TV, and a fridge. I can't ask for more. Every day I thought to myself \"this bed is more comfortable than my own.\".I used the tour desk in the lobby for questions, and to purchase my MUNI passport. All the employees I saw there were super friendly and knowledgeable. I did not stop at their lobby bar this trip as it was always busy. I did have breakfast and lunch a few times at their restaurant, Luque's. The food was good as always and not expensive.I definitely recommend the Chancellor Hotel for couples and people traveling solo." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 10, "review_days": 0.41182913472070104, "helpful_class": 1, "review_text": "The house must have been glorious when it was built. The owners occupy the lower level and they have 7 rooms in the 2nd and 3rd floor. No elevator. Parts of the staircase have no handrail. The lower level stinks from the huge dog they have. The sinks are old, the shower is in the tub which has nothing to hold on to. The room we were in has beautiful antique furniture. One day when we were in the room we found a huge cockroach, disgusting. The breakfast is very good: fruits, 3 kind of breads, rice, two warm dishes, eggs and or pancakes made to order, juice and coffee or tea. There is parking on the property but is very tight." }, { "user_review_posted": 97, "user_total_helpful_votes": 42, "expertise": 0.0019917848826820003, "user_cities_visited": 671, "review_days": 0.575027382256297, "helpful_class": 1, "review_text": "We have stayed here many times, our hotel of choice when in the loop, usually a good experience and good value. Would have rated the hotel 4 stars on previous visits. This visit was disappointing.The desk staff was disinterested and bored. Just wanted to get through the day. Requested a high floor room, near a second reservation, with a view if possible. We were told the second room was not available on our floor, but could be one floor below us. We were placed on the 5th floor in a tiny room, badly in need of renovation. The second room was later placed in the other tower on the 8th floor. When asked if it could be closer, the answer was \"no!\" No interest in customer service whatsoever! When we had to extend the reservation by a day, even though we did have a room reserved, we were forced to change rooms! We will reconsider next time we are in Chicago" }, { "user_review_posted": 96, "user_total_helpful_votes": 62, "expertise": 0.003025120453124, "user_cities_visited": 45, "review_days": 0.043811610076670005, "helpful_class": 1, "review_text": "I recently stayed 4 nights at the Parc 55 (3/13-3/17). The room was large (Junior Suite) comfortable, and centrally located in the Union Square area close to the Tenderloin district. Much has been written in other reviews about neighborhood noise (all true, but certainly not unexpected), so I requested a even-numbered (west-facing) high-floor room (26th). I don't believe it made much difference, but not having stayed on a different floor I can't verify that. The room itself was recently modernized, which made it a solid 4-star experience and the hotel staff from check-in at the HHonors desk throughout our stay was exemplary.On the downside, room amenities were rather spartan. We requested a small refrigerator at check-in for my wife's meds (complimentary), and we really felt that was a necessity apart from the med storage, so even if you need to pay for it, I really recommend asking for one. The bathroom amenities were 2-star at best. We were moderately disappointed that the hotel currently does not offer room service, which if I was staying for business would not be acceptable. If you want a Hilton business hotel, its Union Square facility is a short block away. The continental breakfast offering was paltry and pricey (complimentary to HHonors Gold and higher), really just a coffee stand with a few pastries, fruit, yogurt and packaged cereal, with absolutely no seating. I did not try the eating establishments on property, so I won't comment on them. We also had some minor issues with WiFi, which differs from other Hilton properties in ease of use and the ability to confirm free service if you have HHonors Gold or Diamond status.In the final analysis, the hotel's location is its best feature, given the inevitable noise factor due to its proximity to the Tenderloin District. If you can live with the shortcomings I described, and if Hilton raises the service quality bar soon after it completes its rather recent transition, I recommend it as being on par with some of the smaller boutique hotels in the neighborhood. If you're looking for a business hotel, it's not quite ready for primetime." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.360898138006571, "helpful_class": 0, "review_text": "It's great location rooms are quick this means the property is strongly built as compare to other properties as many a time if the property is not built right your next room door closed you can hear a Big Bang this one is good" }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 7, "review_days": 0.374041621029572, "helpful_class": 3, "review_text": "Every room in this place is a work of art. Trump took a dilapidated food court and turned this place into the most beautiful hotel I've seen. I stayed at a lot of hotels in Paris and London growing up when I was much younger, and they were all really nice. However, the level of grandeur at Trump's hotel in DC outmatches anything I can remember or have ever stayed in." }, { "user_review_posted": 41, "user_total_helpful_votes": 16, "expertise": 0.0017842581603570002, "user_cities_visited": 14, "review_days": 0.09857612267250801, "helpful_class": 1, "review_text": "The SF Mariott Union Square should not be confused with the JW Marriot at Union Square. The JW is a luxury hotel, the SF Mariott Union Square is not. It is your basic hotel, but for that, it was quite all right. Being right downtown was one of the best things about this place. I could and did walk everywhere. The room was kind of small, the bathroom had the smallest sink I've ever seen, and there was a basic 1 cup coffee maker (the coffee was not great). There are no perks here. I did not use the fitness center, but there is one. There wasn't even a bedspread and when I wanted a blanket to use sitting in the chair (which was nice by the way) I had to ask for one to be brought up. There is no refrigerator, microwave or in-room bar. The TV was a flat panel, maybe 37 inch, and it worked fine. There was HBO and in-room movies, but the internet had to be purchased at $9.00/day. Parking was $52/day. The room was clean, the view was ok, not great. The staff were very nice at every point of contact including the security guard who had to help me get in to my room, to the gentleman who brought me my blanket. Now I prefer a little more luxury and in-room amenities when I stay at a hotel, and while this place was really just the basics, I think that they did a good job and I would feel alright recommending this to a friend. I was on the 18th floor by the ice machine and I had no trouble with noise of any kind." }, { "user_review_posted": 1271, "user_total_helpful_votes": 500, "expertise": 0.001799537167617, "user_cities_visited": 367, "review_days": 0.139101861993428, "helpful_class": 1, "review_text": "The Hotel Chicago is a nicely appointed hotel. The rooms are spacious and clean; the beds are comfy enough. My room was said to be a 'river view' - it was, but between two spiral car park/apartment buildings constructed from pretty ugly concrete.The real problem was the noise - the hotel itself is pretty quiet, but even up on the 12th floor, Chicago is a noisy city. Whistles blowing, emergency vehicles, car horns blaring - all were carried up to the room which can't have had much in the way of soundproofing for the windows." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.039430449069003004, "helpful_class": 1, "review_text": "We are Hilton Honors members. We booked this stay through Expedia at a good price. We got an email saying we could confirm online and choose our room. When I called, as I did not know which room to ask for, I was first told we were on the city side. I asked if it was possible for a water view. I was forwarded to someone else and got a spectacular water view including Telegraph Hill and the Coit Tower. The location of the hotel is right next to China Town, a short walk to Little Italy, and a little longer walk to the Embarcadero. Fabulous location. The concierge helped us with excellent restaurant recommendations and made reservations for us. He also helped us with a city tour company that would fit our particular desires. The staff is very friendly. Even the maids stick their heads out of the rooms they are cleaning and say hello when we walked down the hall. Everyone is very well trained. The rooms are modern and clean and the lobby fits with the Chinatown theme. We didn't stay in San Francisco near long enough and we will be going back to this Hilton." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.513691128148959, "helpful_class": 0, "review_text": "*Warning* terrible customer experience and even worse maintenance issues at this resort. Over two days broken water heater ,flooded laundry room caused me personal property damage and they tried to offer me a couple of drinks on resort credit to make up go the inconvenience of having to have maintenance men working in room over two days" }, { "user_review_posted": 51, "user_total_helpful_votes": 25, "expertise": 0.002269516435063, "user_cities_visited": 26, "review_days": 0.8362541073384441, "helpful_class": 0, "review_text": "Front desk people are overworked and range from unpleasant to outright rude. The person who makes lattes made a very mean comment to me about my physical disability. The wait staff took forever to bring me my check as they stood around and chatted with colleagues. The concierge seemed pleasant but lacks knowledge as he recommended a. place that was Terrible.Our room was clean but very small -heads up-no mini fridge." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.163745892661555, "helpful_class": 1, "review_text": "The location and views are great. And the hotel seems to know this and rest on those features. The staff is cold and aloof. The rooms are outdated. The bed was made and toiletries were replaced in between our nights but nothing else was replaced such as the menu card to leave on your door for breakfast or the $6 20oz. bottle of water from the mini bar. Which brings us to the exorbitant prices on food. My partner and I prearranged to have breakfast delivered on our first morning. I ordered us coffee, the continental breakfast (a small bowl of sliced fresh fruit, a mini croissant, mini muffin and mini pastry) and a waffle. The price tag? $40. Parking? $35/night. Luckily I purchased our stay through Groupon. Had I paid full price for this room then management and I would be having some strong words." }, { "user_review_posted": 24, "user_total_helpful_votes": 23, "expertise": 0.0045422781271830005, "user_cities_visited": 13, "review_days": 0.338992332968236, "helpful_class": 0, "review_text": "Search no further if you are budget minded looking for a nice hotel. While they do not offer a free breakfast, the 2nd floor guest lounge has a free cappuccino machine, fresh fruit and granola bars.Incredible location, view, and friendly staff! Good maid service, nice self serve linen closet and extra complimentary toiletries. Free complimentary laundry with nice Maytag washers and dryers, with free, automatic detergent and fabric softener. Free baggage storage, which was great, because we arrived early and left late--giving us a nice full 6 days to relax and explore. The River Hotel is rIght on the CTA line. We purchased a 7 day unlimited ticket and went all over the city without worrying about taxis or renting a car and parking fees...which can come up costing more than a room. We did take a taxi back from Buddy Guy's Legends, which was only $7.25! Chipotles AND Morton's Steak House (and many other options) are within a 5 minute walk. SO...PERFECT for any budget. We had the Queen superior with sofa bed and kitchenette. We saved so much money on the room, we didn't even use the microwave." }, { "user_review_posted": 99, "user_total_helpful_votes": 27, "expertise": 0.001213726139247, "user_cities_visited": 445, "review_days": 0.697699890470974, "helpful_class": 1, "review_text": "Wow! This hotel is awesome! It's history is intriguing, and it's reputation is impressive! We have been wanting to stay at the Halekulani, and in June our dream came true!Our rooms were generously sized, well- decorated, very clean and comfortable, and had a lanai, with 2 chairs, a table, a lounge, and a view of the ocean. The bathrooms had plenty of light, a soaking tub and a separate shower, a covered stool for sitting in front of the sink and mirror in addition to the toilet and sink. Thick towels and washcloths and robes are provided. There is an awesome view of Diamond Head from particular vantage spots on the property. The pool is large and lovely and we enjoyed playing in the pool and relaxing on the lounge chairs. As I was resting and reading, I was offered fresh pineapple and, later, some ice cream. Drinks and snacks are available for purchase. Flavored ice water and sunscreen are also available in the pool area. We were given some great amenities in our rooms, in addition to shampoo, conditioner, lotion, and large soaps. I particularly appreciated the cleaner and cloth for my glasses and sunglasses.We had meals from the restaurant, House Without A Key. The beach setting was wonderful, the food was delicious, the servers were helpful. We ordered room service for breakfast on our lanai one morning, and the food was delicious, the service was impeccable, and the whole experience was luxurious.Our grandson got sick one night, and we called for help from the hotel staff. Within minutes the manager called to see how he was doing and if he needed a doctor. We decided to go to a nearby clinic, and his daddy carried him to the lobby, where we asked how to get to the clinic. It was less than a block away, but tricky to find. A very kind hotel staff member led the way. The doctor gave our little guy some medicine and a prescription to get filled the next day. When we returned to the room, it was all fresh and clean. The next day, the manager called again to check and see how our grandson was feeling. We asked if we could get a late check-out time, and they offered to allow us the use one of our two rooms until we needed to leave for the airport later that afternoon. We were so impressed with and grateful for the caring and kindness of the personnel of the hotel.We had such a wonderful experience and loved the property and amenities so much, and will definitely recommend the Halekulani Hotel to family and friends, and we look forward to returning soon!" }, { "user_review_posted": 64, "user_total_helpful_votes": 13, "expertise": 0.0008758137482060001, "user_cities_visited": 24, "review_days": 0.13417305585980202, "helpful_class": 0, "review_text": "this is a well maintained hotel in a really good location for everything downtown Chicago. We however were in a corner suite right above the very active fire department and ear plugs were required for most of our group. The included breakfast was top notch. The staff was very friendly and the property was clean." }, { "user_review_posted": 24, "user_total_helpful_votes": 27, "expertise": 0.0053514288866820005, "user_cities_visited": 87, "review_days": 0.176341730558598, "helpful_class": 0, "review_text": "My wife and I spent the night here once when she had an event to attend downtown.I must say for such an expensive place to stay, it's a huge disappointment. There are next to no amenities: no pool, no hot tub, not even ROOM SERVICE. The room was tiny -- we're talking New York City room. And for some reason, Kimpton hotels lately have been having a fetish for putting out tiny pillows instead of standard-sized ones, and the Allegro is following suit.If you like Kimpton properties, stay at a different hotel." }, { "user_review_posted": 211, "user_total_helpful_votes": 53, "expertise": 0.0011091396559, "user_cities_visited": 85, "review_days": 0.8614457831325301, "helpful_class": 0, "review_text": "We enjoyed our stay here. A quick walk from the Needle and Museum of Pop Culture. We actually walked another mile to Pike\u2019s Market. Very nice, colorful, clean hotel. Very friendly staff. We borrow one of there umbrellas twice. Lots of food within a few minutes walk. And the bottled water in the room was free (you pay for the selection of souvenirs in the room). We left for the Clipper ferry the next morning via Uber. Quick! They do have parking. I\u2019d stay here again." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 29, "review_days": 0.027929901423877003, "helpful_class": 0, "review_text": "Can't beat the location. Family-friendly, great view of city, clean-very pleased! Restaurants all great in area. Staff were great, especially Marvel! He went out of his way just to get me a can of pop. Nice pool-although elevators were a little cool after swimming." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.274917853231106, "helpful_class": 0, "review_text": "My friend and I both had one of their new suites which were great. We had moved from the Paris and our rooms at the Gate were nicer. Our rooms were really laid out nicely. There was a large flat panel tv. I'll guess 50\" or so. Nice sectional sofa and really comfortable bed. Bathroom had nice shower with nice toiletries.It's a small hotel which was nice. The strip hotels are so mammoth it's takes forever just to get to casino from room. That's not the case at the Gate. There isn't a pool but guests can use the pool at the D if they wish.The casino really jumps at night and the music is LOUD! I'm too old. But I played there during the quieter hours. I loved the casino but next time I'll bring some ear plugs.The food at Dupars was really good. Try the pancakes. They accept casino comps right from the card which is nice. I'm not sure if comps can be used for room charges though. I rented a movie and asked the front desk to use my comps and they said they couldn't but my host Chris ( also fantastic ) took care of it. Jenny at the front desk is really enjoyable. She still remembered our room numbers two days after she checked us in. I've read reviews that knocked the front desk check in. We had no problems at all. Jenny was great." }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 8, "review_days": 0.12760131434830202, "helpful_class": 0, "review_text": "Arrived after 9pm.. very easy check-in.. 9th floor room with 2 double beds.. kinda odd.. since normally I get a king.. but I was on business and alone.. great room... ok view.. lots of buildings surrounding the hotel. Great staff!!" }, { "user_review_posted": 65, "user_total_helpful_votes": 27, "expertise": 0.001906313922202, "user_cities_visited": 29, "review_days": 0.375684556407447, "helpful_class": 1, "review_text": "I was expecting perhaps too much from a hotel that charges $450 per night. We had the bed & breakfast rate. Check in was smooth & we did appreciate the fact a room was ready early. The location is great for a stroll down to the White House & Pennsylvania Avenue. The entrance/lobby to the hotel is narrow & not grandiose or luxurious, but arty & interesting. However the hallways and decor on the way up to the bedroom is same as any 3 star hotel, functional & bland. The bedroom was lovely, beds are very comfortable and decor more that of a four star hotel. Upon request we did receive a coffee maker. Staff were pleasant but not extremely welcoming. There is no complimentary drink upon arrival such as the Ritz or other luxury hotels would offer. A glass of Joel Gott wine in the bar was $17:10 with tax, a rip of really. The most annoying thing was the fuss made at breakfast time when we had no \"vouchers\"...we had not been advised we needed to produce any vouchers (nor were we given any upon arrival). Turns out if you are on a B&B rate you get a limited breakfast menu. It is still a very good breakfast, but strikes me unfair to differentiate for a rate of $450! If the Sofitel truly wants to be a luxury hotel it would be nice if they redo the bedroom hallways, offered a glass of champagne on arrival (it is a French hotel!), did not differentiate patrons at breakfast time and were more warm & welcoming." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.651150054764512, "helpful_class": 1, "review_text": "I chose the hotel at the last minute, but wasn't sure what to expect. First, the location is great. I walked to the Embarcadero, Fisherman's Wharf and Union Square. They are long walks up a few hills, but if you enjoy walking, it's very doable. There is also a trolley stop right outside the hotel. Second, the hotel. The hotel is very nice, but not what I would call fancy. My room was very large and the bed was one of the most comfortable I've ever slept in at a hotel. They don't serve lunch or dinner, but there are plenty of dining options nearby." }, { "user_review_posted": 26, "user_total_helpful_votes": 16, "expertise": 0.0028772948336, "user_cities_visited": 16, "review_days": 0.24479737130339502, "helpful_class": 0, "review_text": "Excellent place to stay for couples or family and friends. Most rooms can accommodate six, with two bedrooms and a foldout couch. Balconies in each suite afford an awesome beach view or resort view. Facility has many restaurants including Japanese, Italian, luaus, and more traditional American cuisines. The resort also has its own Hobycat for venturing out on the ocean. It has its own private lagoon and several swimming pools. And plenty of shopping. Parking is expensive but convenient. Everyone on staff was friendly and knowledgable. This is a great place to vacation!" }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 7, "review_days": 0.719058050383351, "helpful_class": 0, "review_text": "A group of us stay at the Clift every July for a trade show at Moscone. It is well located and a clean and fun place to stay. The bar and bar staff are also attentive and good spirited. The free coffee for guests in the lobby is welcomed. An overall very good experience now 3 years running." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.5958378970427161, "helpful_class": 1, "review_text": "Reasonably rated and conveniently located.Look for a special rates on specific online travel agents like Rakuten Travel. I got $89/night rate and even their front staff was surprised for the special rate." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.561336254107338, "helpful_class": 0, "review_text": "Love this hotel. I will definitely stay here again. Everything about it was excellent. After recently seeing a report on hotel sheets I was pleased with how you made me feel confident that I was sleeping on clean bedding. Bed was comfortable and room was clean. Also liked the dispensers with body wash and shampoo and the pineapple water offered in the lobby. Thank you for the great stay." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.339539978094194, "helpful_class": 0, "review_text": "The location of this hotel is ideal for game days! Accommodations and service are great. However, we tried to eat at Jimmy's in the hotel. Although the food was great, the hostess service was so disorganized; they lost our name for breakfast and would not seat us for dinner even though there were many empty tables. They said there was a 40 min wait due to others in front of us. They never called anyone during the 40 minutes, and seemed distracted and uninterested.Otherwise everything was great." }, { "user_review_posted": 3, "user_total_helpful_votes": 12, "expertise": 0.019309279488028002, "user_cities_visited": 126, "review_days": 0.8258488499452351, "helpful_class": 0, "review_text": "I have to say, coming back to JBH and staying at the new rooms is such an experience. The suite looks bright and fresh and the colleagues as always are world class. I just have to add that the shower in the suite could have benefitted from a surface to put on shower toiletries as it was missing. And the new staff at JBH brought some fresh faces to the atmosphere. They just need a bit more time to get to know their surroundings and the guests that constantly return every year and call this hotel their second home. All in all, JBH well done." }, { "user_review_posted": 26, "user_total_helpful_votes": 11, "expertise": 0.0019436593418710002, "user_cities_visited": 11, "review_days": 0.467141292442497, "helpful_class": 1, "review_text": "I had a scheduled business trip that took place at the JW Resort in Las Vegas. I was extremely surprised to see how far the Resort was from the Strip. Resort was likely extremely beautiful in its day but I found it to be dated and in need of a makeover. Rooms were large, clean and comfortable but the soft goods and furniture were just meh. Grounds were lovely and the meeting space was nice. Casino was small and heavily populated with locals." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.065717415115005, "helpful_class": 1, "review_text": "We truly enjoyed our stay. We ended up not renting a car since everything was either within walking distance or reachable by bus! The staff was excellent and full of real aloha. Although the room was not as big as we would have liked, it was adequate." }, { "user_review_posted": 420, "user_total_helpful_votes": 216, "expertise": 0.0023864693179480004, "user_cities_visited": 316, "review_days": 0.0, "helpful_class": 0, "review_text": "Ithaca is a small European style hotel located in the heart of South Beach. The rooms are beautifully appointed and Desi and Dion are wonderfully friendly and attentive. Most everything is within walking distance of the hotel and the beach is literally a 5-minute walk. The hotel provides folding chairs, umbrellas, towels, and even a beach bag for your daily use. Breakfast is included and there is an afternoon cocktail hour with a small fee for wine and beer. Our only \"complaint\" was that the A/C unit did not work one night and the night attendant was not very helpful at all. We were without A/C for most of the night and weren't comfortable for that part of our stay. In the future, the night attendant should take lessons from Desi and Dion on how to handle \"problems\" which will inevitably happen in hotels. Other than that, we had a most pleasant stay and would definitely recommend Ithaca to anyone visiting South Beach." }, { "user_review_posted": 450, "user_total_helpful_votes": 126, "expertise": 0.001249034536025, "user_cities_visited": 232, "review_days": 0.990690032858707, "helpful_class": 0, "review_text": "3 night stay in early December. Easy to get to from the airport - we took the metro line which costs peanuts followed by a 10 minute walk from the nearest station - total journey time about 45 minutes, would be quicker but more expensive by taxi.1st class service from arrival. We rocked up at just after 8am; bearing in mind check in time is 3pm, within 30 minutes they'd prepped our room for us, while keeping us topped up with complementary drinks.Lovely room with floor to ceiling windows (electronic black-out blinds for privacy), very spacious, spotlessly clean, quiet AC, volumous shower, comfy bed, and constantly topped up bottles of water.Breakfast buffet is enormous, and a complementary shuttle bus service runs periodically to and from the Dubai Mall (which is useful for onward connections as well).Lastly, as very close to the creek/canal, options to walk or run in either direction along the well paved embankments for miles (all the way to the beach if you've the stamina).Fantastic friendly service throughout, they didn't put a foot wrong throughout our stay.Highly recommended." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.837897042716319, "helpful_class": 1, "review_text": "We booked this room for our anniversary. We wanted something downtown that would be walking distance from museums and good food. We were very satisfied with our stay! The room was very clean. It had a small fridge and a safe. The staff was very accommodating.The motel is very small but it has a perfect location. They have FREE parking which is hard to find at a hotel in downtown Chicago. The heat in the room is controlled by the staff so you have to call to have them adjust. Our room was a little too warm even with them adjusting the heat but I think it\u2019s because we were on the 2nd floor. I slept with the window open and it was perfect. If you book directly through them you get vouchers each morning for breakfast at a little restaurant across the street. They have 4 options for breakfast. We chose eggs bacon and toast, and it was great.I would recommend this hotel if you need something reasonable priced and want to be within walking distance of major landmarks and great food!" }, { "user_review_posted": 250, "user_total_helpful_votes": 85, "expertise": 0.0015403288094440002, "user_cities_visited": 167, "review_days": 0.013143483023001001, "helpful_class": 0, "review_text": "Went there by invitation from Marriott, great deal just had to go to the sale pitch, which was painless.The property is nicely situated , close to the strip , by the bellagio . We had a 1 bdr looking over the strip, the rooms were nicely decorated, what we call marriott classic conservative but we saw the newly decorated rooms, very nice.The rooms were large, great kitchen, great bathroom, nothing to critique. No formal restaurant on property but at the bar you could order some simple food that was delicious and plentiful, the ceasar salad is humongousThe service and personnel were efficient, friendly and professional, everything we would expect from Marriott propertiesNext time in LV would definitely stay there" }, { "user_review_posted": 102, "user_total_helpful_votes": 47, "expertise": 0.002126725124563, "user_cities_visited": 35, "review_days": 0.692771084337349, "helpful_class": 0, "review_text": "Thank you Dupont Circle Hotel... our stay was perfect. Safe location... 2 minute walkto the great Kramer Cafe and bookstore... Right next to metro...and a wonderful room.The staff was so kind to us. Thank you to Balin for helping us with so many things andto Tom at the front desk. Don't over think this folks..... this is your hotel." }, { "user_review_posted": 92, "user_total_helpful_votes": 55, "expertise": 0.0027920498539210003, "user_cities_visited": 31, "review_days": 0.318181818181818, "helpful_class": 1, "review_text": "We stayed here for 3 nights on the last part of our USA trip and we were pleasantly surprised after reading some reviews. Check in/Check out was quick and efficient. The room was clean and modern. Even though we didnt have a view of the bridge it was still nice. The hotel is close to many restaurants and we walked to the pier area and union square etc. Little Italy and Chinatown are nearby which was always easy to find somewhere to eat. The only negative was no luggage service- we checked in with 4 large suitcases and no one offered to help us. We didnt try the food or bar so cant comment on that.The airport transfer they arranged was smooth also. Overall I would stay here again." }, { "user_review_posted": 97, "user_total_helpful_votes": 40, "expertise": 0.0018916837577960001, "user_cities_visited": 100, "review_days": 0.123220153340635, "helpful_class": 0, "review_text": "I stayed for 5 nights and loved this place. The room was clean, staff was helpful and sometime there even was some free wine in the lobby. Perfect location. Just a few blocks away from everything, near the cable car and a small grocery store. Would definitely come back!" }, { "user_review_posted": 7, "user_total_helpful_votes": 11, "expertise": 0.0075187969924810005, "user_cities_visited": 6, "review_days": 0.7612267250821461, "helpful_class": 1, "review_text": "I wouldn\u2019t recommend this hotel. The staff were difficult to deal with. We had multiple reservations for my office staff and we had to go to the front desk to wrestle with them to let our staff check in. When trying to check out, Frank was very rude and tried to brush us off like we were street trash. When I tried to take my daughter to the bathroom, we were screamed at by a crazy person hiding in a stall. When security was notified, they investigated and told us that the gentleman just speaks in a loud voice and that my daughter was in no serious danger. I was told to take her in the men\u2019s room because the other bathroom was being cleaned and there was supposedly no one in the men\u2019s bathroom. The beach is about as wide as a sidewalk. In order to use the beach you must go over to an adjacent hotel which are much nicer and less expensive. I regretted booking through this hotel and wished that I had stayed at the nearby Hilton." }, { "user_review_posted": 453, "user_total_helpful_votes": 191, "expertise": 0.0019366519231700003, "user_cities_visited": 313, "review_days": 0.121029572836801, "helpful_class": 0, "review_text": "Easy check-in. Upbeat, smiling staff. Very comfy mattress. Nice clean, modern feel to the lobby and dining area. Perfectly located across the street from monorail station (yes, it's just 2 minutes, if you catch the crosswalk light). Staff really made me feel welcome to be there. I love their set-up for drinks, supplies and snacks. Secured a great price for a busy weekend. Would stay here again for sure." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.10624315443592501, "helpful_class": 0, "review_text": "Very enjoyable stay. Super location. Restaurants in immediate area are great. Desserts from hotel restaurant make for a nice night cap (flourless chocolate cake). Awesome/friendly valets, especially Solomon. Common area on first floor was charming. Staff was welcoming and attentive." }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 12, "review_days": 0.374589266155531, "helpful_class": 0, "review_text": "i accidentally found this place on Expedia and am so glad I did. Hidden down a side street in the middle of Georgetown, this isnt a hotel you would ever find. Nondiscreet door, brick building without too much signage, this place is a hidden gem. The staff went above and beyond. Every single person we met was beyond friendly and happy. The gal in the elevator, the desk folk, the rooftop bartender even suggested another rooftop bar to visit ( Top of the Gate). Our room was gorgeous and we almost didnt want to leave the bed: super comfy! The rooms were quiet, our kuerig had delish coffee and the decor was fabulous. The bathrooms were huge , the shower was gigantic and the bath toilettries were L'Occitane :) The desk guy suggested we go to the rooftop bar when we checked in and thank goodness! The most amazing sunset with strong drinks amid great background music and heat lamps. We couldnt have picked a better place. Even when checking out ( at noon, not the usual the 11!), the super happy and friendly doorman chatted with us at length. Located in central Georgetown, we wandered the waterfront and M st until late at night. We will absoultely come back! No one should visit DC without staying here." }, { "user_review_posted": 18, "user_total_helpful_votes": 19, "expertise": 0.005014282736891001, "user_cities_visited": 37, "review_days": 0.549835706462212, "helpful_class": 3, "review_text": "Are you a normal person who requires only an affordable, comfortable room in a quiet, central location providing everything you might need while on your vacation? Are you not a pretentious 1%er? Then I definitely recommend Park Shore Waikiki. It's not an over-expensive resort - it's a quiet, affordable hotel with everything you could possibly need - the rooms have a fridge, an iron, a hairdryer, air conditioning, wi-fi...if you're not an overly picky person, or, basically, if you're a regular middle-class human looking for a fantastic vacation, then Park Shore is perfect for you. It's nothing like the uber-fancy resorts in Waikiki that charge $50+ per night in \"resort fees\" - Park Shore charges only $20, which is small compared to most Waikiki hotels. It's without pretension, because it doesn't need to be a pretentious hotel. It is literally across the street from the beach. Like, for serious, you cross a street and you're in a perfect swimming beach. You're also literally across the street from the Zoo and Kapiolani Park. My first day here, I was able to walk to the zoo, the aquarium and Waikiki beach, easy peasy. If you do not require a room that opens directly onto the beach, if all you want is a nice place to stay that isn't loud, where a \"partial ocean view\" means having an unobstructed view just from your window and only slightly obstructed from the balcony (and by \"obstructed\" I mean there's another hotel over there to the right. Oh no?) then you'll want to stay here. If you're on a budget, if you're not a picky rich 1%er, if you're content with a room that has everything you need without frills...stay here. Basically, if you want to enjoy Hawaii without spending an arm and a leg, stay at Park Shore. It's fantastic.(I must say, the WiFi did go out for almost a full day while we were here, but the problem was resolved in less than 24 hours, and if you're not a business traveler spending your whole vacation in your hotel worrying about the WiFi, then you have more problems than just \"the hotel's WiFi broke.\" Chill out. Go to the zoo. Go to the beach. Go get your WiFi at the Starbucks next door.)" }, { "user_review_posted": 201, "user_total_helpful_votes": 75, "expertise": 0.0017011928111840002, "user_cities_visited": 71, "review_days": 0.31161007667031704, "helpful_class": 0, "review_text": "Checked in at 2 AM because of delayed flights and issues with the other hotel who tried to relocate us here. The lady at the front desk helped some but when we requested that if someone could help with the pull out bed, we were told they do not do that but she will see if we could be helped. Really! JWM!! The manager in the morning Anthony was exceptionally helpful and helped us get the rate we should have got in the first place. Thank you. When we later asked for an extended checkout till 2 PM, the lady who spoke to us on the phone was curt. And yes they were knocking at the doors at 9 to see which room they needed to clean. You do not do that even if the guest has not put up a do not disturb sign. The staff should be trained better to pamper the guests and not focus on a quick turnover. I am a Rewards member. Did not like the experience except Anthony and the concierge Raj. They should learn to say \"let us see how we can help you\". The customers have choices. Polite service and smiling faces will get people back." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.8937568455640741, "helpful_class": 0, "review_text": "Great location, one street back from the beach, central to all the shops. Even though the resort was one of the older buildings they have kept it well maintained, all the amenities were clean and the service was great." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 3, "review_days": 0.41675794085432605, "helpful_class": 1, "review_text": "I recently stayed there for the inauguration. I spent 6 days here. Moe and Patrick wereAwesome. Only problem I had was food was a little overcooked. The manager took care of the charges and the kitchen staff invited us to dine with them for free. Great location near the metro and in walking distance to many other restaurants. I would highly recommend this hotel and will stay there if/when I go back to DC. I really can't express how helpful the staff was. They are just pros when it comes to customer service." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.24534501642935302, "helpful_class": 1, "review_text": "My wife and I recently stayed at the Vive Hotel for a weeks holiday to spend time exploring this beautiful island of Oahu. We arrived at 6am Hawaii time after a long flight from Australia. Due to this early arrival time we had planned to ask if we could stow our bags somewhere at the hotel and go out exploring until our check in time later in the day. We were warmly welcomed at the reception desk with a cool scented face washer and glass of fresh pineapple juice, refreshing after an overnight flight! We spoke to the friendly gentleman at the front desk and explained the situation...we were pleasantly surprised when he said that he may have a room available for us so that we were able to check in early without needing to wait around. He was able to allocate a room for us and shortly after we made our way up to level 8 in an ocean view queen room.The hallways were nice and quiet, clean and private. Our room was very neat and clean, a tad small with not a lot of hanging room we found out (for things such as swimmers, towels etc). The items in the room seemed to be of high quality with classy fittings and a modern bathroom. Plenty of linen was supplied and the toiletries seemed adequate. In each room there is a nifty little tablet in which you can utilise for things like requesting a taxi, booking your next stay, requesting more toiletries etc. The FREE WiFi within the hotel is also incredibly useful!The mini fridge in the room was quite small and would only fit a couple of small cans or bottles. The fridge also had a sticker on it warning that it may not maintain adequate temperature and perishables may not be suitable to be put in there, however we found that the fridge kept suitable temperature over the time of our stay which was great. The window air conditioner was slightly noisy at times but not a nuisance (if you are used to the noise of a window aircon then this won't be an issue), it cooled the room adequately and was nice to walk into the cold after a big day of sightseeing!The hotel was in a fantastic spot to catch public transport with bus stops on both sides of the road heading in either direction. ([$2.50 USD one way for an adult] Bus number 42 is good to catch if you want to head to Ala Moana centre for great shopping or the Pearl Harbour Memorial). It's also easy enough to catch a taxi from the main road at the front of the hotel ($45 USD from the hotel to the airport). The hotel is also located only a 2 minute walk from the beach (the hotel supplies beach towels on request).The only thing that I could fault is the noise from the main road, I understand that this is something that's difficult to fix but just a heads up for anybody planning on staying here :) on the other hand, another fantastic aspect of the room was the double blinds on the windows, one for privacy and one for block out, this did help to cut out a small amount of the noise.The continental breakfast each morning was nice with a range of different sweet and savoury pastries, two types of bread, a range of fruit and tea and coffee, available as a buffet all you can eat located down in the relaxing modern lounge area.Checkout was seamless and super quick.Overall, we had a great stay at the Vive Hotel Waikiki and would recommend this hotel to anybody. We will be back to stay next time we are in Hawaii.B&T Williams" }, { "user_review_posted": 102, "user_total_helpful_votes": 80, "expertise": 0.00369742954006, "user_cities_visited": 118, "review_days": 0.08543263964950701, "helpful_class": 2, "review_text": "If you really want to be in the middle of the action, this is the place to stay, as long as you don't care about service attitude or room quality. You go down with the elevator and there it is: Ceasars palace.When checking in, you avoid the queues from Ceasars palace as Nobu has its own check in area, which is quite convenient, however the attitude of the people at reception is arrogant, which I noticed on a couple of occasions (even the week before when we made some inquiries) and it did not matter who we spoke to: arrogant/cold at all times. The smell in the elevators and even rooms is strange and not pleasant at all.The room looked decent, but is very dark and upon closer inspection looked quite worn. The darkness really gets to you at some point, as you cannot get it light enough in the room. The bathroom was not entirely clean and taking a shower in the bathtub is quite annoying due to the shower head being low and the water pressure being weird and if I remember correctly it had a shower curtain, which was a bit unexpected as it did not fit with the style of the room and I frankly find them quite unsanitary..The wifi was pretty terrible. It comes included for 2 devices only with the resort fee, so if you are staying as a couple you will not be able to use your laptop if you are both also connecting with your mobile phone. Felt like a big rip off.A further big disadvantage: trying to get your car from valet service. I think we waited more than 30 minutes....I would most definitely not stay here again. I prefer the Mandarin Oriental." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.122124863088718, "helpful_class": 1, "review_text": "I felt compelled to write this. I made a reservation here when I had an outpatient procedure close by, I did not have a ride home. On the am of surgery I was told I could get a medicab. I was not sure if it was too late to cancel room....I called this hotel. Went through a queue twice, did not get appropriate choice, hit 2...It then said I could talk to somebody, which I really wanted to do. I then was transferred to another automated system. The automated system asked if I wanted this or that...I said cancel expecting to talk to someone. The system just said \"your room is cancelled' Sounded goodI was charged anyway When I called they said room was not cancelable. Surprised by this...Did not get that condition in e mail, but mostly explained if they had just told me that the room was not cancelable when I tried to talk to someone I would have kept room. Too bad. Was transferred to manager, left message, never called me back. Then was told to contact revenue manager but to e mail as he does not return calls. E mailed. Heard nothing Would never stay here" }, { "user_review_posted": 13, "user_total_helpful_votes": 13, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.336254107338444, "helpful_class": 1, "review_text": "Visited DC this past weekend with my husband and two boys (13) for the first time. We loved the Willard! It was so grand and beautiful and the history of the hotel made it even more appealing. We met Ali at reception and he was a wealth of knowledge and provided us with a very warm welcome. The room was very large and comfortable. The proximity of the hotel to all of the popular museums, monuments, and attractions was excellent \u2013 we walked or rode bikes all over the city! We would love to stay here again \u2013 highly recommend!" }, { "user_review_posted": 5, "user_total_helpful_votes": 8, "expertise": 0.007657508551252001, "user_cities_visited": 52, "review_days": 0.20208105147864103, "helpful_class": 0, "review_text": "The first of 3 hotels visited in Thailand , lovely friendly clean hotel, spacious and comfortable rooms. In a quiet side street of Bangkok. Not far from many of the cities attractions. The Indian restaurant on the 26th floor is absolutely different class, food and service was amazing! Next time I visit Bangkok I would gladly stay here again!" }, { "user_review_posted": 107, "user_total_helpful_votes": 58, "expertise": 0.0025212917675950003, "user_cities_visited": 88, "review_days": 0.17360350492880602, "helpful_class": 2, "review_text": "Really Jockey Club??The only saving grace(s) of this \"resort\" are it's location and the friendly staff. Honestly, this is the W-O-R-S-T resort I have ever had the displeasure of visiting. The layout of this place is extremely confusing. Upon arriving we couldn't even find it and we were using a GPS. Parking is a NIGHTMARE! Do yourself a favor and pay $5/day for valet or you and your vehicle will be lost in the labyrinth they call a parking garage. Without valet, the setup will make you frustrated and angry. The hotel itself is outdated and the dirty carpet running thru the hotel is inexcusable. Jockey Club should be ashamed of themselves. They pawn themselves off as if they are a part of the Cosmopolitan and they are not.The inside of my room was actually pretty clean and decent. We had a not so wonderful view of a concrete wall. We had a one bedroom suite and the room is a little on the smaller side. If you bend over in the galley kitchen you may hurt yourself banging your head trying to stand back up. The refrigerator is a little bigger than dorm size and does not even have an ice maker. We had to walk to the pool area just to get ice while waiting for the water to freeze in the ice trays (YES, ice trays...).The pool area is actually the best thing this \"resort\" has to offer, which is a shame considering the pool is only large enough to accommodate about 5-8 adults as long as they are just standing and not actually swimming.Yes, this place is located right off the street (next to the Cosmopolitan) however, you have to walk down what, in my neck of the woods, is considered an alley way. I would not consider it safe for females traveling alone.I would NOT stay here again, under any circumstances. They do not reserve the right to label this hotel a \"resort.\"" }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 6, "review_days": 0.566265060240963, "helpful_class": 0, "review_text": "Having visited Dubai on many occasions. Both my wife and I were looking to enjoy the wonderful city minus a beach hotel. After doing some research we came to the conclusion that we would stay at The Park Hyatt. It was the best experience we have ever had in Dubai. The staff are consistently warm and welcoming and the property is stunning." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 10, "review_days": 0.414019715224534, "helpful_class": 1, "review_text": "We booked the capitol skyline based on decent price and good location. But within a few hours, we wished we'd splashed out extra for a nicer hotel. As close as it is to capitol hill, I'd have rather stayed elsewhere.First problem, we arrive at check in, no one there. Eventually Donita turns up to check us in. No manners, no pleases or thank yous. Seems disinterested. Cant find our reservation but eventually does.Second problem, room temp. The ventilator is either too hot or too cold. Room itself is okay, but already showing signs of wear and tear. Then the big problem... the noise. It is terrible. The doors arent fitted properly, so you hear everything from the corridor. And the cheap prices means they attract a less than desirable client base. We smelled marijuana from the corridors. We heard heated arguments. Doors were banging all night long. We also heard between the walls. Anyway, at 4am, we go down and ask to be moved rooms. The woman on desk can't do anything. So we end up coming back at 9am.The experience with the manager was mixed. She was taking calls at the same time as talking to us about our problem. But she eventually gave us a suite room and breakfasts. At this point, it also turned out Donita had put us on the wrong price, so the manager had to sort that out too.From that point, it wasn't so bad. The hotel still smelled of marijuana. And we found bugs in our suite bathroom. But other than that, they did help us. Still, would never go back." }, { "user_review_posted": 21, "user_total_helpful_votes": 29, "expertise": 0.006594053267340001, "user_cities_visited": 12, "review_days": 0.805585980284775, "helpful_class": 1, "review_text": "We stayed here at the W for NYE. The moment I walked in, the hotel had an amazing vibe. Very happening place. Check in was smooth. We had left our bags with the bellhop and were advised to let them know when we needed our bags so they could drop it off to our room. We parked our car at a nearby garage (Spot Hero) as the parking in the hotel is half the price of the room! We returned to our room and called the bellhop for our luggage. 20 minutes pass by, nothing. We call multiple times with them not answering half the time. I can understand they are busy with a sold out hotel, but it took over an hour and multiple calls (and an angry one at last) to finally get our bags in our room.The room itself was nice. The bathroom was congested, but the room was very spacious. Bathroom amenities were nice - first hotel to actually provide face wash and quality amenities! The location is amazing. Everything is literally nearby, walking distance or a $5 Uber distance. We ate downstairs before heading out to our party - the food was delicious and the ambience of the bar was great. Service was also quick.After the party, we were hungry, so we ordered room service. The menu said they charge a convenience fee and a delivery fee, but it did not specify how much. My pizza was $14, but my total bill was over $30.00. They added a $8 service fee, a convenience fee, and 15% gratuity to our room service bill. I understand the fees, but as a guest, I would like a clear indication of how much the fees would be on the menu, especially if the fees end up being unreasonable.The next morning, we were offered a hour late check out for being a Marriott member, which we appreciated. The most horrific part of our stay came when we did not have hot water in the morning. Tepid at best with the weather in Chicago being below freezing with snow. When you stay at a hotel in the extreme weather, you expect (if not need) a hot shower and heating. We did not have the ability to take a hot shower. By the end of the 15 minute shower, the water was cold. I was already sick and caught pneumonia as I had to shower in cold water with the temperatures being so low outside. We had immediately called the service desk and someone came by after 30 minutes with the excuse that its likely because of the high amount of check outs today and a lot of people using the shower. You have a high end hotel, you have to prepared to have boilers that can take that capacity. I had to shower with cold water and sit with a blow drier on my face and body for another 30 minutes to stop myself from shivering. I caught pneumonia and instead of an apology, I got a lazy excuse!!!Overall, I will not be staying at this hotel again as the cons outweigh the pros. I really wish management would have done something about the delay and especially the hot water situation. It was really a downer for the trip to come home with pneumonia. If I was visiting in the summer, it would not have been too bad; however, with the cold in Chicago, they really should prepare better." }, { "user_review_posted": 42, "user_total_helpful_votes": 35, "expertise": 0.0039354150575600004, "user_cities_visited": 28, "review_days": 0.5191675794085431, "helpful_class": 1, "review_text": "I have stayed at this hotel three times in the last 2 months, as did several of my staff members. I have boycotted this hotel due to poor services and banned my staff from staying at this hotel. Customer service was non-existent. SPG membership was ignored. Bill was incorrect at check out. Management promised points for mishaps, but that didn't happen. The breakfast buffet, which was the highlight, has been decimated. For 50.00 more, you have much better options to chose from." }, { "user_review_posted": 11, "user_total_helpful_votes": 18, "expertise": 0.007834050535142, "user_cities_visited": 8, "review_days": 0.705366922234392, "helpful_class": 2, "review_text": "My fiance and I have stayed in this property in March 2018. The hotel was under construction/renovation so we were asked to use the service entrance and check in was on another floor. But, the experience was very comfortable and the renovations were not a burden to us by any means. Rooms are top of the class, clean, warm, comfortable. We had a view of northwest SF, so we got to see the sunrise every morning, which was an amazing experience. I think all the hotel rooms are located in the top portion of the building, with residence apartment reserved for the bottom of the building, so all the rooms should have a great view of the city, where the north or the south parts. The service and breakfast at the hotel were very good (I suggest you try the lox bagel, which was on par with NYC). All in all this property gets an A+!Pros:1. Service - A+ class (even with renovation to the main lobby, we were comfortable and grateful for the hotel staff's amazing service)2. View from room - all rooms get a great view since the hotel is located in only top floors of the building.3. Great breakfast4. Gym - full gym for morning workoutsCons:1. A bit pricey, but you get what you pay for.All in all this is an A+ property and A+ service." }, { "user_review_posted": 53, "user_total_helpful_votes": 41, "expertise": 0.0036453421437770005, "user_cities_visited": 75, "review_days": 0.129244249726177, "helpful_class": 0, "review_text": "Emirates grand hotel has very good and comfortable location. It is near subway station about 5 minutes on foot and 10 min. with taxi to Burj Khalifa. The hotel room was clean with very nice view. The restaurant is located at 45 floor and the food was very tasty, not only the breakfast but also dinner.I recomend this hotel to everyone who whant to travel to dubai." }, { "user_review_posted": 55, "user_total_helpful_votes": 22, "expertise": 0.001831623082864, "user_cities_visited": 13, "review_days": 0.757940854326396, "helpful_class": 1, "review_text": "Formerly the Tuscan Inn, the Hotel Zoe has been completely made over. The rooms are spacious and well appointed; very tastefully. The price is typical of San Francisco. It offers a great Fisherman's Wharf location, walking distance to great seafood restaurants and shopping venues as well as the cable cars. Rooms in the front of the hotel offer views of the wharf. The staff is very accommodating and helpful with an excellent concierge. Expect to pay approximately $60 extra if you have a car. I would highly recommend this property." }, { "user_review_posted": 96, "user_total_helpful_votes": 65, "expertise": 0.0031768362205300002, "user_cities_visited": 97, "review_days": 0.171960569550931, "helpful_class": 2, "review_text": "Yes we are here again for another week and we have loved every minute. You can't beat the location and we had a full ocean front room on the 13th floor and the view was magnificent! The staff are very friendly and always happy to help. The rooms are a little on the small side but have everything you need and are very clean and modern. The wifi is easy to connect to and is very fast. We can't wait to come back to Waikiki again and don't want to stay anywhere else" }, { "user_review_posted": 229, "user_total_helpful_votes": 130, "expertise": 0.0026457206155640002, "user_cities_visited": 100, "review_days": 0.11062431544359201, "helpful_class": 1, "review_text": "Our stay here was nothing short of incredible. Dubai decadence. The hotel itself was stunning and beautiful. Spotless and manicured. We were in a suite and it was definitely worth the splurge. The view of the Burj Khalifa and water was beautiful both day and night.The pool was also stunning. Not sure if it was just because we were traveling during Ramadan, but the entire place was serene and quiet. We barely saw any other guests. I'd stay here again in a heartbeat.Breakfast was included with our stay as a diamond member, and it was an incredible spread. Great service as well. The hotel is a little far from from the main attractions of Dubai, but they always have a car service available. It is extremely convenient for DXB and only about 15 minutes to the Dubai Mall.And absolutely worth noting: all of their soaps, shampoos, lotions are a exclusive fragrance and I'm obsessed. I'm not typically one to hoard hotel soaps, but I checked a bag just to bring ours home. Can I buy this lotion online anywhere??" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.06407447973713, "helpful_class": 0, "review_text": "After relying on so many reviews myself from trip advisor, I feel its my job to repay the favour. I have recently stayed at the Moana Surfrider this past April and was very happy with our stay. We booked a Premier ocean room in the tower wing on the 12th floor. The view was fantastic and room was great. The hotel staff were great too. As we arrived early, we were offered a room for 45 minutes to have a shower and freshen up for the day while we waited to check in. The Hotel is beautiful, great places to eat and wonderful amenities and close to everything. I admit this hotel is pricey but I would recommend it. The only thing I was not happy with was the price of renting beach chairs, $60 then having to add a tip on top of that." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.132530120481927, "helpful_class": 0, "review_text": "The hotel is very well located and the service staff was friendly, prompt, and professional. I was shown to my room and then kindly relocated to something quieter upon request. The rooms are small, but nicely furnished and totally adequate. My main complaint is that the mattress was very soft, which left me tossing at night and sore in the morning. The room was also quite hot and stuff despite typical 65/75 degree weater outside. The fan was some help, but again, I had a hard time sleeping well." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.784227820372398, "helpful_class": 2, "review_text": "The front desk staff are very unprofessional and rude. They added a charge of $150 to my credit card 4 days after I checked out, saying that I had removed the hair dryer from the room. I am bald and obviously didn't even use or see a hair dryer so I knew it was a mistake. When I called the hotel they refused to remove the charge and said there is nothing they can do. I had to issue a credit card chargeback to get my money returned.It's way overpriced for what it is. This is more of a motel-level stay which surprised me given the price point." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.466593647316538, "helpful_class": 2, "review_text": "\" It was a real disaster\"-Incompetent and unpolite service.- The hotel fee was blocked four times on my creditcard.- Very small rooms.- Very old beds, furniture.- Would never recommend to anyone." }, { "user_review_posted": 21, "user_total_helpful_votes": 16, "expertise": 0.0035886361606320004, "user_cities_visited": 15, "review_days": 0.124315443592552, "helpful_class": 0, "review_text": "OK for a hilton. A little tired looking but clean enough. Room rather in need of some tlc!! Was a little surprised that as a gold member my complimentary breakfast consisted of coffee & a pastry from the coffee shop!! Been to many hilton worldwide but have never come across that. It's also the first time it's cost me money for the hotel to hang onto my bags for a few hours!! Have to mention the guys in the bar (McClellans) recommended some very tasty food options. Pool area was very very busy but they did have an area lined off so you could swim. Loved Washington but don't think I would stay here again - not that special!" }, { "user_review_posted": 27, "user_total_helpful_votes": 34, "expertise": 0.006003244776277001, "user_cities_visited": 243, "review_days": 0.9572836801752461, "helpful_class": 3, "review_text": "Don't waster your time here. The rooms were dirty and the food was awful. Managment did not care. When I asked to change rooms to the same type but further away from the elevators and ice machines, I was told that it would require an additional fee. Why should I have to pay an additional fee if the room that they gave me was not clean. Afterall, who wants to sleep on sheets with stains, not me!" }, { "user_review_posted": 1256, "user_total_helpful_votes": 257, "expertise": 0.0008830613167130001, "user_cities_visited": 350, "review_days": 0.8433734939759031, "helpful_class": 1, "review_text": "i left early because it was so hard to sleep. it drives me crazy when a higher class hotel does not put any thought into the sleep quality. i had asked for a quiet room and the first one was right next to the main road where you heard all the traffic and the construction noise from the building all around you. I phoned down and asked to be moved. The second room was not much better as it had a constant whirring noise from a fan either in the building next door or the very loud fan noise from the fan in the public areas of the hotel( escpecially the atrium). Secondly you can here the doors close from other rooms. I phoned again to be asked to move and the duty manager came up and offered to show me another room. I had the feeling that he felt put out by this. He took to a room on a higher floor. It was at the back of the hotel facing soi23 and was deffinelty quieter. I think it was a trick because sometime in the night the air con in the room despite being set to low was far louder in the middle of the night than it was at dinner time. Order room service and the pasta was the driest bolognese sauce i have ever had. a small dusting of sauce and some dry overcooked ground beef. Other than the comfy pillows and big fluffy towels this hotel is not worth it if you value a quiet nights sleep. location is another plus." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.297371303395399, "helpful_class": 2, "review_text": "Everything about the hotel was wonderful. The staff were incredibly helpful, the rooms were very nice and extremely clean and the bed was SO comfortable. We would absolutely stay here again! We had amazing reviews from all 3 rooms we had booked. And we even enjoyed the complimentary champagne and wine on the deck at 5pm." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.34720700985761205, "helpful_class": 0, "review_text": "Several errors with the booking which were corrected.This is a tired property and needs updating. The only reason for staying here was the convenience to the conference location. Will not make the same mistake again." }, { "user_review_posted": 12, "user_total_helpful_votes": 19, "expertise": 0.007576593475302, "user_cities_visited": 162, "review_days": 0.36856516976998904, "helpful_class": 2, "review_text": "Stayed 4 nights with my family including 2 and 4 year old. We had a Moorea room for 2 nights and Bora Bora for 2 nights.Hits...Both rooms were great with comfy beds and everything we needed. Rooms are large and well laid out. No issue with noise. Stayed in both tower 1 and 5. Personally I liked tower 1 as it was closer to reception and had better views.Pools were awesome and general facilities really good- couldn't fault.Shuttles to Fremont st and the strip were great and we used them both with kids- they even had built in car seats!!Ate at the Denny's next door and they were great. On site shop good for snacks and a basic breakfast.Good location for us off the strip with lots of food and shops nearby.Miss...Some of the staff unfortunately let it down. They just weren't that interested and we're all very bland! We had 2 weeks worth of back and forth tying to book prior to arriving and it was difficult and confusing. When we arrived we hoped it would be different... Not so much. Front desk still confused and seemed not to really care. I got different information from 3 different staff about our room change. My request was not granted which I understand they can't always do but it was not even acknowledge and they seemed to not care in the slightest. I was never asked about a cot or anything kid related even though I had 2 little ones with me. It felt very in impersonal. This experience could have been so much better.In saying that the bellmen and shuttle drivers were awesome!I would consider staying again based on facilities but not on staff. They need some more training and a bit of love for there job and the guests injected into them!" }, { "user_review_posted": 90, "user_total_helpful_votes": 58, "expertise": 0.003018377530128, "user_cities_visited": 33, "review_days": 0.08214676889375601, "helpful_class": 0, "review_text": "We stayed for two nights, but wished we had booked for three. The room we booked was on the 27th floor with bay view and a balcony. We were just blown away with the views and how spacious and comfortable the room was. We also had use of the Executive Lounge which includes breakfast from 6:30- 10:30 am, happy hour appetizers from 5-8 pm, plus 24 access to coffee, tea, soft drinks and bottled water. Both the breakfast and happy hour included hot and cold foods with a nice selection. We also enjoyed the hotel's decor and location. It is right next to Chinatown and it is decorated with modern Asian influence. It was very clean and inviting. We did not have any noise issues or elevator issues, and we were on the top floor. The staff was very friendly adding to our overall experience. Corina at the front desk and Jeff the bellhop were so welcoming. We were also very happy with the hotel's location. We were able to walk to Fisherman's Warf, Union Square and Chinatown. We were so happy with our stay and will have lasting memories." }, { "user_review_posted": 19, "user_total_helpful_votes": 16, "expertise": 0.003978001939638, "user_cities_visited": 13, "review_days": 0.357612267250821, "helpful_class": 0, "review_text": "Hotel RL is in a great location for walking to the main attractions in Washington DC. But the location comes at a price. Emergency vehicles scream down the street and garbage trucks crash and roar through the night. If you are a sound sleeper this may not bother you but otherwise avoid this hotel like the plague. On the plus side rooms are clean and spacious." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.9052573932092001, "helpful_class": 0, "review_text": "The staff here is exceptional. The rooms are nice but not very \u201cuser\u201d friendly. I was is a King standard city view and there is no shelf to put toiletries out on except the back of the toilet. There is only one mirror in the bathroom to get ready at with no counter or anything so things lay in the sink - curling iron make up etc." }, { "user_review_posted": 37, "user_total_helpful_votes": 37, "expertise": 0.004744565817058, "user_cities_visited": 40, "review_days": 0.7146768893756841, "helpful_class": 0, "review_text": "Always enjoy my stay hereReception staff generally very good and receive me well. The rooms was great as usual and always a pleasure to stop here on way through.Food in Biggles typical pub grub just a wee bit smokey for my liking however staff are always pleasant here tooSee you next time" }, { "user_review_posted": 230, "user_total_helpful_votes": 38, "expertise": 0.000691775926005, "user_cities_visited": 68, "review_days": 0.453997809419496, "helpful_class": 1, "review_text": "If you are going to stay at this hotel make sure you have a hotspot or a myfi this hotel wipes their hands clean of their third party internet service. This made the whole experience terrible.I had a double queen on the 18th floor the room had a fantastic view of the pool. The staff was great. I did not like that they were entering my room to deliver notifications for the conference I was attending they could have pushed them under the door. it Caught me off guard when one of their male staff entered my room.The Convention lay out was good and the Food was awesome. The Casino was very smoky. Just a few blocks a way were some great restaurants and a Mall" }, { "user_review_posted": 204, "user_total_helpful_votes": 165, "expertise": 0.0038164222988100005, "user_cities_visited": 352, "review_days": 0.9978094194961661, "helpful_class": 0, "review_text": "Coming off a less-than perfect stay in a 5-star Magnificent Mile property, I really did not know what to expect from my first stay in a Thompson hotel.I needn't have worried. From the cheerful greeting by the bellmen, to the equally cheerful and speedy check-in, to the unexpected upgrade to a spectacular corner room (unexpected, as I was redeeming a credit card award)--sometimes you find yourself in a room you dread to leave, and this was it. Spacious and beautifully designed, with a bathroom to match.Great location, of course, and while I very much wanted to try the celebrated in-house restaurant, this was supposed to be my Chicago pizza night, so Lou Malnati's a stone's throw away came in very handy.Speedy online checkout as well; all in all a truly perfect stay. My only regret is that it was only one night...but, I'll be back!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.9490690032858701, "helpful_class": 1, "review_text": "At 4:45 a.m. in room 751 I was reading in preparation for my morning meeting. As I sat on the bed, I saw a living creature slither from under the bed. That\u2019s when I discovered that a rat had emerged from under the bed. I was frightened and disgusted that I had an unwanted \u201cguest\u201d in the room. My instincts told me to run, but I was partially clothed & the sighting paralyzed me on my bed. After I called down for the front desk a maintenance person arrived. He was kind enough to get my clothes so I could get dressed, then he called to request a room transfer! In the end I could not remain in the room because I know that seeing one rodent means there are plenty more rodents all over.After I parked my car on the street, I went to a site to read hotel reviews and saw many more guests who complained about mice and rat sightings over the past several years. The hotel is old but needs to be fumigated or rebuilt. Yuck!!Never again!!" }, { "user_review_posted": 17, "user_total_helpful_votes": 31, "expertise": 0.00874272251105, "user_cities_visited": 7, "review_days": 0.036144578313253004, "helpful_class": 1, "review_text": "I stayed here three nights in tower building. Since I was in a room at the end of the floor away from elevator, it was basically peace and quiet except one early morning a few airplanes flying over near McCarran Airport. Check in and check out was fast. The daily resort fee was little more than $11 including tax. The breakfast buffet at $5.99 plus tax was pretty reasonable and good. Much better than IHOP or Danny or Village Inn. Every employee I spoke to was friendly and helpful. Casino area is small and smoky so I went to other casinos to gamble. Noticed that it draws some local bums and scums but not as bad as some casinos on Boulder Hwy. I am not sure how safe and secure for hotel guests because I did not see any security guards near elevator of the hotel building. I heard this casino hotel offers free shuttle from and to airport. Though the room was small, it was better than motel 6 or super 8. And the rate of about $30 per night for weekday was reasonable." }, { "user_review_posted": 33, "user_total_helpful_votes": 12, "expertise": 0.001655081098973, "user_cities_visited": 22, "review_days": 0.42442497261774303, "helpful_class": 0, "review_text": "Once we got over the Hawaii pricing shock, we thoroughly enjoyed this hotel. The room, location, breakfast & cocktail hour were excellent. Our only tip is to shop around before booking your tours with the Hotel Concierge desk (Expedia). We found them to be a bit high pressure and didn't like their business practices of having no brochures (limited options) and simply steering you to whatever they wanted to." }, { "user_review_posted": 71, "user_total_helpful_votes": 50, "expertise": 0.0033086081311880003, "user_cities_visited": 98, "review_days": 0.6341730558598021, "helpful_class": 1, "review_text": "The Luana is a hidden gem, boutique hotel in Waikiki. It is very Hawaiian and has an incredible staff. Every single employee was thoughtful, kind, and attentive. The rooms are very spacious and well appointed. The pool while really small is heated and relaxing. Yes it\u2019s in the heart Of Waikiki and with the doors open, pretty noisy, but when closed it\u2019s quiet and peaceful. We had a partial ocean view kitchenette and couldn\u2019t have been happier. The room looks over the park to the ocean and is beautiful. Overall this is a great little hotel and the Fish Hook restaurant on property is fabulous but only open for breakfast and lunch 7-2. Increble food and staff there too. A 10 on the hotel and the food. No complaints. When we asked for something we got it. Very attentive." }, { "user_review_posted": 297, "user_total_helpful_votes": 90, "expertise": 0.001360844459156, "user_cities_visited": 76, "review_days": 0.084884994523548, "helpful_class": 0, "review_text": "The lobby is amazingly impressive. The staff is terrific and helpful. But you don't sleep in the lobby or with the staff. I invite the manager to spend a few nights in Room 725. The room itself is clean, attractive, a very comfortable bed and microscopically small. Don't even think of stretching out and be sure to keep the narrow pathway clear. The bathroom is small beyond description- maybe you could perform all bodily functions standing in one place. This is not a W standard. It isn't even a 139 a night standard. Obviously no one actually thought how uncomfortable a room like this would be. So spend a few nights in that room before the obligatory TripAdvisor response and tell us how much you enjoyed the bathroom. Here's a tip. You have to put the small trash can in the narrow hallway or you will trip over it. Perhaps there are much better rooms but if this is a standard room I will go elsewhere." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.21467688937568402, "helpful_class": 0, "review_text": "Wow what an awesome experience we had my adult daughter & I stayed 8 nights at the Aston we had a deluxe suite on the 10th floor with amazing views . The room was clean & spacious loved the super efficient elevator system never had to wait long for a lift straight to our floor. If I was to find a small fault it would be there was no breakfast or vouchers as we were told there would be. Can't wait to come again wouldn't even consider staying anywhere else." }, { "user_review_posted": 247, "user_total_helpful_votes": 69, "expertise": 0.0012458896585790002, "user_cities_visited": 380, "review_days": 0.33023001095290205, "helpful_class": 1, "review_text": "when I read reviews dealing with old rooms , no air conditioning and noise I was hesitant before booking. But once I understood that in SF you do not need an air condition I decided to give it a try and was not disappointed.The rooms are not big and from the 11th floor we heard no noise. you just open the window a bit and it becomes too cold at night so no air condition is needed!!!The hotel is located close to everything and with ease you can walk to Lombard st the seafront and china town all the shops are around and even the car rental we took the last day was 5 min away (don't come with a car to SF useless and expensive parking if anythe hotel is a bit old compared to others nearby but this is reflected in the price and does not disturbe. Thy have a nice coffe and tea free servise next to the reception and yo can take a nice tea to bed.In summary I loved the location the bed was comfi and I do recommend this hotel" }, { "user_review_posted": 7, "user_total_helpful_votes": 12, "expertise": 0.008212354786336001, "user_cities_visited": 5, "review_days": 0.025191675794085003, "helpful_class": 0, "review_text": "This is one of my favorite hotels in San Francisco. I go there because first of all it has a wonderful gym and a terrific swimming pool that you can swim in year round because it's enclosed with beautiful sky lights. The hotel also has a great restaurant with delicious food. The rooms are a little on the small side but they're still fine. It's very close to Union Square, easily within walking distance, and all the shopping and restaurants are very accessible. A very nice place to stay in San Francisco." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.088170865279299, "helpful_class": 0, "review_text": "Exceptional service from entire staff! Hotel has great character and feels like a five star bed and breakfast establishment. Everything was perfect! My son and I stayed for two nights. Plenty of room, beds were incredibly comfortable, and we had everything we needed. The included breakfasts were awesome! The staff gladly stored our bags on the day of checkout so we could tour the city and we picked them up before departing that evening." }, { "user_review_posted": 18, "user_total_helpful_votes": 3, "expertise": 0.000698812019566, "user_cities_visited": 12, "review_days": 0.283132530120481, "helpful_class": 0, "review_text": "My wife and I stayed at the Aston Waikiki Circle hotel whilst visiting Hawaii for my daughter's destination wedding. The wedding was on the north shore near Sunset Beach but we chose to stay in Waikiki.Our hotel was conveniently located directly across the road from Waikiki Beach and within easy walking distance of a multitude of places for food and shopping.We were on the 8th Floor with a full ocean view and it was an amazing view each morning. Whilst the hotel is a bit dated, it was always clean and functional. We never had long to wait for lifts. The staff were all very helpful and obliging.Downstairs near reception was a tour guide who helped us book cars and activities.If we visited Waikiki again we would stay there again." }, { "user_review_posted": 15, "user_total_helpful_votes": 31, "expertise": 0.009923130677847001, "user_cities_visited": 12, "review_days": 0.603504928806133, "helpful_class": 0, "review_text": "I had long admired The Drake on numerous visits to Chicago but had never stayed until a family wedding on 30th Dec. What a disappointment! My room was dated, noisy and cold. The staff at the bar (the pub with the french name) were grumpy and looked liked they hated us as well as their jobs! There was a large group of us staying and all commented on their surprise at the state of the rooms n the lack of warmth from the bar staff. Thankfully the wedding (not at the drake) was wonderful!" }, { "user_review_posted": 70, "user_total_helpful_votes": 34, "expertise": 0.0022477577591770003, "user_cities_visited": 127, "review_days": 0.6429353778751361, "helpful_class": 0, "review_text": "This is our second visit to San Fran and to the Parker in the last 8 years and it never disappoints. The rooms are lovely, the facilities wonderful and the staff are divine. Special thanks to Scot for all the extra things he does to make the Parker just like home. Highly, highly recommend if you want somewhere that is safe and homely but convenient and easy to get everywhere from. The tram goes straight into town. There are many restaurants around that are well priced and walking distance, and we would recommend a visit to the Castro to see whatever is playing. Wonderful theatre. Can\u2019t wait till our next visit." }, { "user_review_posted": 31, "user_total_helpful_votes": 23, "expertise": 0.003491687221706, "user_cities_visited": 39, "review_days": 0.07119386637458901, "helpful_class": 0, "review_text": "The hotel is very large and in a perfect location right across the shopping area and a few minutes to the sea coast. The bed was comfortable and the service was quick with requests. The elevators were quick even though there's about 47 floors in each tower. I would recommend this hotel to any tourist!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.698795180722891, "helpful_class": 0, "review_text": "Harvey & Tarah special staff into this amazing hotel. They felt me as home.Special service, room very modern,clean and confortable.Every evening a glass of wine offered.I wish myself to find them again. BIG HUGE!" }, { "user_review_posted": 16, "user_total_helpful_votes": 20, "expertise": 0.005958291956305001, "user_cities_visited": 10, "review_days": 0.954545454545454, "helpful_class": 1, "review_text": "This hotel has always been a favourite for my family. As one of Dubai\u2019s longest established hotels it would run like clockwork.But now with refurbishment and possibly new management it\u2019s hard sell high pressure and has lost the genuine friendliness and class the hotel once had.Views of the Buru al Arab are beautiful. Suites in the Burj al Arab side are bigger than the other side.Buffet breakfast is spectacular.Reservation desk staff not particularly helpful or friendly. Very expensive for what you get" }, { "user_review_posted": 38, "user_total_helpful_votes": 11, "expertise": 0.00129502836867, "user_cities_visited": 13, "review_days": 0.47754654983570605, "helpful_class": 1, "review_text": "Our stay at The Hay-Adams was everything you would expect from a Luxury hotel. The Fresh flowers in the lobby, the beautifully decorated rooms and attentive staff. If ever you have a chance stay there!" }, { "user_review_posted": 148, "user_total_helpful_votes": 41, "expertise": 0.001234601035991, "user_cities_visited": 59, "review_days": 0.026286966046002003, "helpful_class": 2, "review_text": "My husband and I stayed at the Handlery Union Square Hotel for 3 nights over the Valentine holiday and had a wonderful stay! The hotel was clean and beautiful and our 'historic' room was just right. The room was very clean, spacious, and had the amenities we needed. The location is perfect- brought BART from SFO for $8.65 per person to Powell Street Station, just a short walk to hotel. Plenty of restaurant choices close by. We recommend Tad's Steak Restaurant, The Pinecrest Diner, and Lori's Diner for breakfast. We love to walk, so it was not too much for us (beware of steep hills) to walk to Coit Tower, Pier 39, Fisherman's Wharf, Chinatown, and North Beach/Little Italy (we recommend Tony's Pizza Napoletana, Stella Pastry for a cannoli, and Gelateria Naia for gelato). Oh, we can't forget Molinari's Deli in North Beach for great meats and cheeses (wonderful service, as well). There is a Walgreen's around the corner that has EVERYTHING you could possibly need. Great shopping in Union Square. This hotel was perfect for us\u2026we will definately stay here again!" }, { "user_review_posted": 60, "user_total_helpful_votes": 31, "expertise": 0.0023980286145130003, "user_cities_visited": 38, "review_days": 0.681270536692223, "helpful_class": 1, "review_text": "We stayed on the top floor (as requested) which afforded a great view over the shorter buildings around ours. Rooms were very clean, a little dated but comfortable and everything worked fine. Wish we'd known about the dvd/game player in the room so we could have brought our fave travel movies not that there was much time for t.v.! Beds are comfy. Room had mini fridge and K-Cup coffee maker with local coffee. Very courteous cleaning staff. Valet guys were awesome. The beach is right across the street and the zoo 1-2 blocks down the street. Lots of shopping;high and low end for every taste and budget. Food and night life galore. You can rent anything and everything for the ocean right down the street or drive over to North Shore for some awesome hikes. We did Waimano Falls trail (about 1/2 way to Manana Falls) and was sore for two days but it was a blast! Also, less crowded beaches on North Shore. Would stay here again just for its location and fair pricing." }, { "user_review_posted": 14, "user_total_helpful_votes": 8, "expertise": 0.002663892435491, "user_cities_visited": 346, "review_days": 0.5016429353778751, "helpful_class": 0, "review_text": "Cannot say enough good things about this property, from the courteous, friendly staff to the most comfortable beds. The staff members, most of whom were probably born after the infamous Watergate scandal, were quite knowledgeable about its history. The weekend was most enjoyable and we could have stayed longer." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5815991237677981, "helpful_class": 1, "review_text": "This is our second time staying at the Shoreline as its a great location. Rooms are nice, clean and staff are really accomodating and very friendly. Complimentary breakfast and flavoured waters are a nice touch. I got caught out with the phone bill as I didn't realise ringing mainland USA was so expensive, when I was recovering a lost item from previous days travel. Didn't realise being an international traveller, but no fault of the hotel. Still didn't make it to the pool as we were always on the beach." }, { "user_review_posted": 50, "user_total_helpful_votes": 59, "expertise": 0.005618448637316, "user_cities_visited": 19, "review_days": 0.059145673603504006, "helpful_class": 0, "review_text": "The Phranakorn is a true little green oasis in the mittle of this huge city. Unbelievable, that just in front of the window of our room were birds singing, butterflies dancing, and a squirrel running on the branches of the trees. The concept of interior decoration is one of a kind! The walls are painted in an incredible way and the whole hotel is decorated with countless cute little details and objects from grand-pa's time. The rooms are very simple and quite small but clean. Big PLUS is the ceiling fan! Unfortunately there is hardly any place where you can hang some clothes and w-lan is working only in the reception area. We had booked the cooking class, soap carving class and a massage. Massage and soap carving got just cancelled. Clearly the weakest point of the Phranakorn is the food. It's bland, tasteless and boring. Sorry, if it's sounding harsh. The Phranakorn is a reasonable place for people who can't deal with real Thai food and families because the kids can play in a safe place in the shade." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 6, "review_days": 0.409090909090909, "helpful_class": 1, "review_text": "We stayed a week and we didn't want to leave. An exceptional, unique place to stay. Expensive but worth it. I would definitely go back again. Lovely pool. Right on the beach. Great cocktails. Relaxing rocking chairs. Lovely people!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.6621029572836801, "helpful_class": 2, "review_text": "I am a creature of habit. I usually stay with just one brand (Kimpton Hotels). So after two of my friends decided to visit Chicago in April 2018, we decided to stay at a Kimpton Hotel. I stayed there last year (August 2017) and had a wonderful time!However, this time - my trip was a TOTAL nightmare.I was at the gym working out around 12 pm on Saturday, April 21st and my roomate called me and told me it was an emergency. He said Hotel security (Corbin Holwerda) was in our room and told us we were smoking marijuana. I thought it was some kind of joke. I never smoked in my life and my two roommates have never smoked. Then Corbin, told me that I would have to pay a $250.00 smoking fee and we have to leave ASAP. I told him I was not paying and I called the cops to file a harassment suit .The cops came but told me it was a civil matter ( thank God I called the cops, because the incident is noted and I need it later to sue the hotel)Then Hotel Management told me I have 15 minutes to pack up and get out the hotel.We (my two friends and I were stranded). We was the only African American men on the hotel floor, so i guess they assumed the smell was coming from our floor.I never ever been treated so unfairly in my life.PLEASE IF YOU A MINORITY STAY AWAY FROM ALL KIMPTON HOTELS. THEY ARE RACIST AND THEY will accuse you of doing something without any proof." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 92, "review_days": 0.211391018619934, "helpful_class": 0, "review_text": "Great location, amenities, and service! Nice, boutique feel to it but with the service level expected of Hyatt. I love staying here when in Chicago. Great bar with local beer choices, and some interesting cocktails. Fantastic breakfast and room service. Concierge, Bell Staff, and Front Desk very helpful about local transportation, activities, and dining options." }, { "user_review_posted": 25, "user_total_helpful_votes": 19, "expertise": 0.00357938872338, "user_cities_visited": 21, "review_days": 0.183461117196056, "helpful_class": 0, "review_text": "Was at a medical meeting at McCormick place and was a little skeptical staying at a convention center hotel. My room was one of the nicest I have ever stayed in with a panoramic view of the skyline and an entire living room (I had booked a standard room so the nice room was a surprise.) The gym was first rate and the service was great.A++" }, { "user_review_posted": 97, "user_total_helpful_votes": 28, "expertise": 0.0012910770084770002, "user_cities_visited": 53, "review_days": 0.8384446878422781, "helpful_class": 1, "review_text": "Stayed at this hotel last week, the Wave side overlooking the Burge. What a great hotel with excellent standards. Not the cheapest but well stocked rooms, clean and tidy and amazing views! The room had everyone you would need from a room, Aramis accessories in the bathroom, fruit bow on arrival, mini bar, TV and turn down service! Private beach with beach bar and service as you sun bath. Great pool and outside bar area too. All in all a superb stay..... breakfast is excellent and the staff are all very polite and can\u2019t do enough for you. The bars are cool and there is a roof top bar too! All in all up there with the very best hotels I have stayed in. Pictures don\u2019t really do this place justice." }, { "user_review_posted": 3, "user_total_helpful_votes": 8, "expertise": 0.012836073412041, "user_cities_visited": 88, "review_days": 0.001642935377875, "helpful_class": 1, "review_text": "I think the gist of what people need to know when deciding to stay at Hotel Max is that it's not going to be for everyone. The esthetic very artsy, the rooms tend to be small, it's an older building on a busy street and there are quirky things in rooms such as slightly elevated bathrooms in some of the rooms. If you're the type of traveler that expects large rooms and no character than really do everyone a favor and stay at the Hilton Garden Inn.This was my second time staying in the Hotel Max, the first being in the summer of 2011 and then just recently Nov 2014. The quality of the hotel has not changed. The staff are fantastic and accommodating.Some people talk about street noise being being loud. I'm sure there are occasions where it's loader than other times, but it's been my experience that the street noise isn't bad at night or in the morning, I barely notice and Seattlites don't tend to honk their horns every time someone looks at them like in NYC. The mattresses are the most comfortable beds I've ever slept in.The location is fantastic. It's about 5-10 min walk to the Space Needle and 15-20 to the Market. There is some shopping centers right around the corner and the bus lines in Seattle are pretty cheap and can get you pretty much anywhere you want.I will absolutely stay here again next time I'm in Seattle." }, { "user_review_posted": 126, "user_total_helpful_votes": 63, "expertise": 0.002317113538563, "user_cities_visited": 44, "review_days": 0.021358159912376003, "helpful_class": 0, "review_text": "My partner and I stayed at the Handlery for three nights, in town for business and pleasure. The property is located about a six minute walk up Powell Street from Market, where many of the transportation services (e.g.BART) stop, and only a few steps away from Union Square park. (If you are a shopper, all the upscale name brands are located at Powell and Market). The rooms are well appointed and clean, though smaller than \"modern\" properties; the hotel was built in the early 1900s, after all. Staff was friendly and courteous. We did not visit the onsite restaurant because our meals were provided at the conference site, but we did use the fitness facility, which provided all the basics we needed. We would visit again." }, { "user_review_posted": 41, "user_total_helpful_votes": 149, "expertise": 0.017533094894007003, "user_cities_visited": 31, "review_days": 0.46385542168674704, "helpful_class": 0, "review_text": "I've stayed at the Four Seasons NYC at least 25 times over the past 10 years. As time has gone on, I've watched the hotel become dated and less and less compelling relative to the other high end options in NYC. The service was still great and the location cannot be beat, but other elements were really showing their age: furniture, bathrooms, room technology, room service food options. Also the absence of a real restaurant that serves dinner is a big negative. What five star hotel doesn't have a restaurant or a proper bar? The only thing open at night is a sports lounge that is frequently loud and unwelcoming. Not that the hotel became bad, it just wasn't worth the $700-800/night that it charged, particularly relative to the new Park Hyatt next door or the new Four Seasons Downtown. Once the hotel began renovating, I stayed away from the noise, but had very high hopes for a renaissance.Having come back to the hotel post renovation, I am quite disappointed. To truly appreciate it, I booked the Gotham Junior Suite to see what the hotel was really like. I was in for a rude awakening. The hotel used the renovation as an excuse to relabel all their rooms. My \"Gotham suite\" was no different than a regular deluxe room from before. Same room, fancier name, but now a much higher price! This is deceit pure and simple.Moreover, the renovation is extremely underwhelming -- purely cosmetic. They changed carpets, furniture, wallpaper, and mirrors, and may be the TV. They didn't change any technology in the room (still can't open curtains from bed, for instance, or turn off the lights), and they didn't upgrade anything of substance. They didn't put double vanities even in their higher end \"junior suites\" -- this is pretty standard at this price range. Bathrooms are actually entirely untouched -- same as they looked 15 years ago. They also didn't reopen any restaurants or improve their room service menus. Other than a cosmetic revamp of the rooms, they changed very little. Even cosmetically they didn't get it right -- they kept a lot of the old wood trim, which now clashes with the new panels they installed. Very clear that they were pinching pennies in this \"renovation\" and doing as little as possible to claim that the hotel was renovated.So what do we have? A somewhat renovated hotel, with good service, bad food, still very much behind the times. And now at $1100 to $1400 per night. I don't mind paying for the best. But this simply isn't." }, { "user_review_posted": 3, "user_total_helpful_votes": 10, "expertise": 0.016072676450034, "user_cities_visited": 3, "review_days": 0.031763417305585004, "helpful_class": 3, "review_text": "Worth paying extra for the executive room with all its perks. The room was excellent best bed I have slept on in a hotel everything clean and thick fluffy towels they even paid the difference for a taxi when our shuttle never showed up something they didn't have to do but was really appreciated" }, { "user_review_posted": 13, "user_total_helpful_votes": 35, "expertise": 0.012960558144272001, "user_cities_visited": 7, "review_days": 0.7623220153340631, "helpful_class": 1, "review_text": "I can\u2019t fault the friendliness and attentiveness of the staff at the Waldorf Astoria, but there are still a few things that could be improved! We booked this stay months in advance as a celebration for my aunts 60th birthday and I requested they arrange something special on her birthday which sadly they didn\u2019t! I had to complain to reception who then arranged a card with someone else\u2019s name on it and anniversary wishes with a cake the day after. Disappointing I have to say. On the plus side, Sierra and Kristy who greeted us in the Zen kitchen every day for breakfast were amazing and remain to be the two people we remembered the most. Also the Clayton from the pool was great to chat to and not over bearing at all with his pitch for poolside massages which we didn\u2019t take up. Overall great location but could do with a bit more refinement. Defo stay here again!" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.49069003285870705, "helpful_class": 1, "review_text": "Unfortunately this place but a dampner on our entire trip across San Fran, Hawaai, New Orleans and New York. Through absolutely no fault of the hotel premises or staff. The hotel is fine for a buget to intermediate hotel; the only thing I can thing as a negative was out room smelt a little foisty (put down to cleaning products). The breakfast was basic with the exception of the phenomenal waffle makers and generally this saved us a fortune in a very expensive city.The problem with this hotel is that it is in the tenderloin (google it) part of town which is absolutely full of homeless people and drug users.I have a huge problem with this generally as instead of helping these people and cleaning up the city the CA and silicone valley crowd simply feed them, enable them to be homeless and then update their fb status to show how good they are as humans.That being the root cause, its still not the reason for a poor review.Speaking to a local tour guide who knew absolutely everything about the city, we were told that flight centre in particular (maybe other companies also) are fully aware of the area and problems but keep selling this as a budget hotel.If you are offered this by someone in flight centre I suggest you shown them this review and ask them to watch a few youtube vids searching for tenderloin SF. We did not feel safe at all during out time in San Fran, my girlfriend would not take her camera out of the building and we went back to the hotel before dark every night to avoid any potential trouble. I strongly suggest you do whatever you need to find the money to stay in a better area or simply avoid San Fran. Not nice to write but I wish I knew!" }, { "user_review_posted": 11, "user_total_helpful_votes": 2, "expertise": 0.0007723711795210001, "user_cities_visited": 3, "review_days": 0.5016429353778751, "helpful_class": 0, "review_text": "Excellent hotel! Very clean! Extremely friendly and helpful hotel staff! Beautiful architecture in the lobby! Centrally located! We will be visiting the great city of Chicago and won't hesitate staying here again!" }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.6106243154435921, "helpful_class": 0, "review_text": "The location of Chillax is great - within walking distance to Koh San Road. The best part is that this hotel is tucked back so it's nice and quiet, we stayed here for New Years Eve, which was crazy at best, but no noise in the hotel room at all.Rooms are nice. It warrants an average rating from me because it's a standard hotel. Customer service was ok, however they certainly charge extra for everything. Not my cup of tea in terms of charm and style but if you prefer a hotel feel, this is a great option." }, { "user_review_posted": 361, "user_total_helpful_votes": 187, "expertise": 0.002404528717567, "user_cities_visited": 124, "review_days": 0.018072289156626002, "helpful_class": 2, "review_text": "My first ever visit to san Francisco ,and I had my new PA find a hotel for myself and wife for a week ,over late December ,all I can say is what a lovely hotel ,extremely friendly staff ,who needs tour guide books ,ask the staff" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.751369112814895, "helpful_class": 1, "review_text": "I arrived today from nyc and surprised when i arrived a-t-il This h\u00f4tel.Can someone tell why they want me to pay 32$per night for my car for th\u00e9 parking outside ???it is clear and written on the website Of the hotel that there is a parking who is free!!!!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.5306681270536691, "helpful_class": 1, "review_text": "A great hotel!Will definitely come back again.Special thanks to Miko,Clifton and Michael who were very helpful and friendly throughout my trip.I was alone with my son and they were so nice to us and helping us to arrange transport etc.The shuttle services was definitely a plus point going to the mall and even to the beach!The staff at the hotel and the shuttle bus drivers made my trip a memorable one." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.9879518072289151, "helpful_class": 0, "review_text": "We stay at the Thompson here and in Cabo. Great service and locations. the new room thermostats will not get the temperature down enough for us so we order a room fan. Customer service is excellent and a thanks out to Murphy the shuttle guy." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7749178532311061, "helpful_class": 0, "review_text": "On of the best hotels in Dubai Specially for families for me I stay at the H hotel because I like how the staff are trying to make you happy by offering help at any time everything is perfect I strongly recommend it" }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.313800657174151, "helpful_class": 0, "review_text": "My husband and I recently had a wonderful stay. I was impressed with the level of luxuries-Frette linens and CO Bigelow products. Next trip, we will spend even more time relaxing in the cool lounge/bar. Our stay was made complete by the hospitable staff. Will definitely return!" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.001642935377875, "helpful_class": 2, "review_text": "My wife and I stayed at The Anglers in South Beach on NYE. A few thoughts on the hotel:Check In:Thew process couldn't have gone more smoothly. From the moment I pulled my car up to the valet, everything was taken care of. Alfredo carefully spirited my bags away while Nikolas at the front desk checked us in and made sure we had everything we needed.Our Room:We stayed in one of the pool villas. The three story room was immaculately clean, spacious, and filled with light. Even tough we were directly over the pool, our room was quiet and private. The rooftop terrace provided wonderful views of the Miami night, especially the NYE fireworks in South Beach.Location:The hotel is located in the heart of the Art Deco District just a few blocks from the beach. It was the perfect location within walking distance to great restaurants and other sights to see.I rarely take the time to sit down and write a review, but our stay at The Anglers was that remarkable. If you're headed to South Beach, for either business or pleasure, I would HIGHLY recommend staying at this hotel.Thank you Anglers for a great stay!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.591456736035049, "helpful_class": 1, "review_text": "We booked a room to get away for my 50th birthday. We live on Oahu. We just rescued an abandoned 6 wk puppy that was found in the bushes at the beach. We called 24 hours ahead to please change our date of stay to a later date, even said we would pay a higher rate if need be. The puppy is so new and scared we can't leave her home alone with out finding a good puppy sitter and we haven't had time, it just happened, the puppy needs a home. The manager said NO. WE WILL be charged our full rate for tomorrow night regardless of a change of date. Have a heart, for gosh sakes! We are doing a good thing and just needed to change our date of stay. I will never book at this hotel again because of her reaction and lack of compassion and I will pass this on. Many that have heard already can not believe they would not bend the policy for this circumstance. I called other hotels to see if they would have and they all said they would have FYI, props to them and sorry we did not book with them." }, { "user_review_posted": 33, "user_total_helpful_votes": 13, "expertise": 0.001802199418882, "user_cities_visited": 7, "review_days": 0.274917853231106, "helpful_class": 0, "review_text": "I took my little sister Teresa to Washington DC for her birthday. She was in a wheelchair and the staff were so attentive and kind. The Melrose was the perfect hotel for us. Always a waiting cab by the door. Our room faced Pennsylvania avenue and we watched the city life, day and night. Saw the President's motorcade on Sunday with all of its glory. There was a Traders Joe and a few little stores in the neighborhood. We had a private tour of the landmarks, it pays to have a cousin that is a Congresswoman. The restaurant was excellent, felt spoiled with the room service. Only thing that concerned me, while dining, was an older woman employee with her shoes off walking from front desk to Jardian's. Thought very inappropriate for such an elegant hotel. The bed was very comfortable, and we had a great four days there.Maid service was outstanding. The weather was perfect for October and we walked from the White House back to the Hotel. It was a lovely experience and highly recommend the Melrose. It has a cute elevator for wheelchair patrons." }, { "user_review_posted": 172, "user_total_helpful_votes": 85, "expertise": 0.002288887349278, "user_cities_visited": 62, "review_days": 0.1078860898138, "helpful_class": 0, "review_text": "We stayed three nights and enjoyed our stay. The room was ready when we arrived in the late morning. The front desk staff, especially DeAnna, Amelia, Desiree and Lara the concierge, were terrific and could not have been more helpful and warm. All the staff we encountered were friendly and personable, even Mark from maintenance was prompt, efficient and friendly. All of our requests were handled immediately. The service was so efficient, that we felt as if the person we needed was at our door before we even hung up the phone.The rooms were quiet and well appointed, and the number of rooms per floor were not overwhelming. It gave us a feeling of a true boutique hotel.Complimentary tea and coffee in the morning, hors d'oeuvres in the evening and port and chocolate at night.The location was good. It took 10 minutes to walk to the Pike Place Market, and 5 minutes to the light rail and the monorail. It was also convenient to Macy's and Nordstrom's and the theater." }, { "user_review_posted": 29, "user_total_helpful_votes": 15, "expertise": 0.002400818789545, "user_cities_visited": 21, "review_days": 0.031763417305585004, "helpful_class": 0, "review_text": "Stayed here for two days as part of a longer trip to Hawaii. Reserved a historic grove room and got upgraded to an ocean facing room. With FHR, we got a $100 credit to be used for food or spa on the RH property, and breakfast was included.There are a lot of nice touches like leis at arrival, and fresh flowers throughout the property. The staff is helpful without feeling obliging and the concierge was able to call around and get us reservations on an evening catamaran sailing at the last minute.We didn't opt to reserve any chairs either at the pool or at the beach, but it wasn't really all that necessary given that you can just grab a towel and lie on the beach. The beach is just a walk outside and leaving our slippers and room card on the towel was easy enough. It's much less crowded on the beach in the morning and the location here makes it easier to get out first thing.If you plan on spending the whole day on the beach and having folks bring you drinks and food, reserving a beach chair would definitely be worth it.On the note of swimming, there is a nice pool with multiple hot tubs and a waterslide at the Sheraton next door open for RH guests. We had to get wristbands, but it was easy enough.We ate lunch and breakfast on the property. Breakfast with FHR was a set menu, but there were a lot of options. I was a fan of the kailua pork and poached eggs, but my significant other thought that the oil used in the bacon on her dish was slightly off.Lunch was fantastic. I had the flash fried ahi appetizer and the Thai salad with the star anise chicken. I'm not a salad person, but it was delicious.There is a mall attached to the property, which is convenient for a little bit of shopping and dining along with the Sheraton next door. There is a Lawson convenience store over there if you like Japanese snacks and a Baskin Robins if you want ice cream.We were able to pick up a rental car from Avis at the airport and drop it off at the 7th floor of the Sheraton garage without any additional charge for a one-way rental.All in all, it's a great location for shopping and the beach and the staff was great. I'd definitely be inclined to spend a few more days here the next time I pass through Honolulu." }, { "user_review_posted": 15, "user_total_helpful_votes": 10, "expertise": 0.003126264298061, "user_cities_visited": 11, "review_days": 0.732749178532311, "helpful_class": 0, "review_text": "Great location. Huge rooms with a warm comfortable feeling. Top notch facilities. Staff were good. Cafe Nico food was delicious, especially the bread. Close to velvet Taco or Wow Bao if you want a cheaper meal. In a very safe and upscale area. Short walk from the subway" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5657174151150051, "helpful_class": 1, "review_text": "If the decor wasn't as nice in some spots they would have a one star. So disappointing here. We were really looking forward to a great stay until all the mold on the walls in the swimming pool area that we couldn't even use because of being highly allergic to it and also the bathroom door didn't even shut all the way and the trim was missing and glue hanging out of it. That's in a \"better\" grade room too. The worst thing that they did that was really bad that I've never seen a hotel do was keep charging my card daily for more money for incidentals when we hadn't even touched the amount from checking in. That was never explained while booking or even at check in. Trying to get that back so we can actually do something on our last day and the manager tells me I need to call and fix it. That's a crock of crap. They need to fix their problems not me. Thank God I didn\u2019t decide to spend more time here than two days" }, { "user_review_posted": 29, "user_total_helpful_votes": 15, "expertise": 0.002400818789545, "user_cities_visited": 17, "review_days": 0.090361445783132, "helpful_class": 1, "review_text": "My husband and I enjoyed our stay at this hotel. They supplied everything u could possibly need. Staff was friendly and helpful. They offered a great breakfast.Tea and wine in the afternoon. Beautifully appointed rooms.I must stay when in San Fran.We will be telling our friends about the wonderful stay." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.5766703176341731, "helpful_class": 1, "review_text": "Family of six stayed in a two bedroom suite in July 2017. Room was clean and beds were comfortable. Overall quite happy with our stay. Needless to say, this is not a resort but a destination hotel so the amenities are limited - so keep that in mind with children. We have four children and three of them enjoyed the pool area, however every evening once all of the attractions closed that area would get very busy with families and it's much too small to accommodate a lot of people - but again it's a destination hotel, so I get it. The complimentary breakfast was nice. However, keep in mind the restaurant area will get VERY busy between 8:30 and 9 and tables are very limited. We learned this the hard way our first morning, but simply adjusted our breakfast time to closer to 8am from then on. My only major complaint would be the concierge. Our first experience involved a gentleman who was not very helpful when we were looking for family-centered restaurants. Or second and final try at using the concierge was a woman who blew us off immediately to move on to another task. Not sure what that was about, but if it was something she needed to do right away there was a better way to handle us that how she did. Very close to the Metro, so that was a major plus. As I said, overall pleasant experience for our family trip to D.C., but nothing major stands out to bump the rating to a 4." }, { "user_review_posted": 178, "user_total_helpful_votes": 171, "expertise": 0.0045536426041430005, "user_cities_visited": 64, "review_days": 0.26998904709748, "helpful_class": 0, "review_text": "This is a hotel with history (Lincoln met people here). It is also charming in an old fashioned way. We have an executive suite and is very spacious and comfortable.However, things are getting a bit shop worn and the technology in place is very dated.The biggest problem, however, is food alternatives. Their Cafe du Parc looks, feels, and smells like a McDonalds. It is a poor substitute for a quality hotel restaurant. Occidental, which appears to be attached is OK, but pricy for the quality it provides. Your best alternative here is room service.It does, however, have a great location, two blocks from the White House. We would probably stay here again for that." }, { "user_review_posted": 31, "user_total_helpful_votes": 12, "expertise": 0.0017689791530960002, "user_cities_visited": 11, "review_days": 0.43318729463307704, "helpful_class": 1, "review_text": "This motel was conveniently located and in a good neighborhood. It was a little noisy because you can hear everyone walking around but I am a hard sleeper so it wasn't a big deal for me. However, my husband complained a bit. The room was decently sized, bathrooms were out dated but doable. Overall, my husband and I had a good stay." }, { "user_review_posted": 74, "user_total_helpful_votes": 41, "expertise": 0.0025795408119140004, "user_cities_visited": 32, "review_days": 0.258488499452354, "helpful_class": 0, "review_text": "This is a classy fine old hotel with really nice staff. It is close to Dupont Circle. The bar is nice. The breakfast is buffet only but the food is quite good. We valet parked out car which was packed full and it was returned with everything in it. We booked it on expedia and got a nice corner room at a good price." }, { "user_review_posted": 18, "user_total_helpful_votes": 10, "expertise": 0.002586830458396, "user_cities_visited": 12, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "Best choice in price x benefits. As all we know Dubai has one of the most expensive Hotels in the world, but I think I find one of the best choices. Near the Burj Khalifa Tower and The Dubai Mall as well, the hotel is in the end of Sheik Zayed Rd, and they art a lot of restaurants for all different kind of tastes.Inside the hotel, large suites and a pool were you have the Burj Khalifa Tower and can see the sea.Restaurante insiste the hotel food are great.Very nice place to stay." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 7, "review_days": 0.16922234392113902, "helpful_class": 0, "review_text": "The hotel was really pretty and very comfortable, but the location is terrible. Nothing is walking distance and we had to take long cabs in traffic or the train to get to the temples, Khao San road, and other common tourist destinations. We also needed to take the subway to Sukhumvit-- we thought that Sukhumvit was walking distance to the hotel. If location is an important part of your trip to Bangkok, I do not recommend you stay here." }, { "user_review_posted": 45, "user_total_helpful_votes": 29, "expertise": 0.003018377530128, "user_cities_visited": 102, "review_days": 0.44633077765607804, "helpful_class": 0, "review_text": "Our stay at this hotel was absolutely AMAZING! I have not felt so relaxed on vacation since our honeymoon, 7 years ago! We were upgraded to an ocean view room, and the view was absolutely spectacular! My husband and I stood on our balcony the first morning for a good 30 minutes just to take in the view. We can only imagine what the view of the ocean front rooms look like!This property is beautifully maintained and away from the hustle and bustle of the main Waikiki strip. Staff at the Halekulani are warm, friendly and eager to help make your stay as wonderful as possible. The complimentary water, and snacks at the pool as well as the little gifts at turn-down every night was a lovely touch to our stay.The only downside to this hotel is how thin the walls are. We can hear the pipes when our neighbours turn on the showers, and there were a couple of nights where we were able here people talking very clearly next door. However, this did not deter us from sleeping throughout the night.Although staying at this hotel does comes with a large price tag, I would definitely recommend this hotel to those who are thinking of splurging a bit on their next vacation. It is definitely worth staying at the Halekulani at least once and you will be glad you did!" }, { "user_review_posted": 8, "user_total_helpful_votes": 9, "expertise": 0.0053514288866820005, "user_cities_visited": 7, "review_days": 0.30722891566265004, "helpful_class": 0, "review_text": "i have travelled alot around Southeast Asia over the past two years and this was my second visit to Bangkok. I'm a solo female traveller in my 30'sFirstly, ask the hotel to pick you up from the airport because i heard from other travellers that they offer a good rate plus you won't get ripped off like i did, by a sped-up taxi meter. it should cost anywhere under 500Baht to get to Khaosan Road or Rambuttri Road.Upon arrival, staff at check in were patient with me and proffessional and i got a smile out of them once i smiled too, we are all human afterall!I cannot tell you how delighted i am that i booked the Premier Double Room because it was so luxurious, new feeling and clean, it had a view with natural light pouring in the windows and it was just as gorgeous as the photos online. i even figured out what the quirky sliding mirror is for between the bathroom and the bedroom and although many creative ideas entered my head, i think it's to let natural light into the bathroom while using the bathroom mirror. Yes there's wife in the rooms and throughout the hotel. The aircon blasted like a blizzard and adjusting the settings only helped ever so slightly. i could only regulate the temperature to create a climate that would support human life, by opening some windows at night - make sure you do unless you want to get sick.the pool was good although the deck-chair seating was so uncomfortable and hard so i enjoyed a swim and then went back to my room.The breakfast buffet i found impressive if you line it up against the hotels three-star rating. What i did discover though, was that there were far fewer choices before 8.30am in the mornings and this could explain the mixed opinions of the breakfasts here - 8.30 is the optimal time to be at breakfast. i stayed here for five nights so i noticed that the selection did change from day to day which was pleasing to see. As a vegetarian, there was often a tofu option at the buffet also. The coffee is worth mentioning - it was brilliant, seriously good and i would pay for having breakfast here for sure and as a solo traveller, i enjoyed watching the Carp (giant goldfish) swimming in the fishpond while i ate.The hotel also has it's own restaurant and i enjoyed the food there. it was on par with the prices of other restaurants in the area but the food was better than most of them. I had a vegetarian green curry which was really good. There was one grumpy staff member but all the others were very charming and had good humour.If you want to stay somewhere centrally but you don't necessarily want to party (suitable for families) (or even if you do) staying on Rambuttri means that you are on the 'other' main street... as Rambuttri runs parallell with Khaosan. Rambuttri is full of bars, restaurants and markets but you will get a great nights sleep as it's away from the music and it's attractive, green and leafy.As a solo, female traveller i felt extremely safe here. i noticed the hotel has a real focus on safety and security with a constant security guard, modern locking systems and an in-rooms safe that you can put your own four-digit pin on. it was easy to use.So all those reviews about this place being 'basic' are dependent on the room you choose and if you choose the Premier room, you won't be disappointed.i would definitely stay here again." }, { "user_review_posted": 140, "user_total_helpful_votes": 48, "expertise": 0.001554199965322, "user_cities_visited": 36, "review_days": 0.11281489594742601, "helpful_class": 0, "review_text": "My first time staying on the west side of Collins, not too bad. (I always prefer the ocean views)The women at the front desk as so great. She was chatty and made small talk while she checked me in. (I even got two comp drinks in the bar) She upgraded me but, when I got to room it was a full size bed. Haven't slept on that size bed since college. I quickly called desk and she ran up with new keys. The room was simple no frills. Bed was comfortable and water pressure in shower was ok. The only issue for me was loud neighbors. Someone had a fight at around 5am in the hall. Other than that was good. Wish the weather was better." }, { "user_review_posted": 483, "user_total_helpful_votes": 1746, "expertise": 0.017439688913286, "user_cities_visited": 847, "review_days": 0.628696604600219, "helpful_class": 3, "review_text": "The St Regis San Francisco is unquestionably my favorite city hotel in the USA, and one of our 13 favorite hotels of all-time anywhere in the world.I stayed twice (both paid rates) at the St Regis San Francisco this year, once alone for work for 2 nights in mid-Nov 2017 and again for leisure this past mid-Dec 2017 weekend with my husband and our dog, Macallan. As with my three stays in 2016, my stays this year again were absolutely wonderful--approaching the same levels of service I've come to expect from the legendary Amanresort hotels.I am only now able to post this review from my Dec 2018 stay due to the 3 month rule in posting for hotel stays!The hotel lobby was beautifully decorated for Christmas on our Dec stay. The hotel is so supremely luxurious and yet so very comfortable. It offers the San Francisco sense of chic design and luxury while also retaining a casual comfort that so evokes California.That being said, the hotel is expecting to undergo a renovation starting sometime in late 2018 to freshen up and renovate the public spaces and rooms/suites.Check InCheck in was, as always, very friendly, quick, and efficient. There was no one checking in before me for my Nov stay, and in Dec there were two couples checking in before me. But I waited maybe no more than a few minutes.The Front Office Director and Head Concierge both were there to greet me, as well.RoomThe Metropolitan Suite is extremely comfortable and spacious. I had the exact same Metropolitan Suite for both my Nov and Dec stays.The hotel had added blackout shades in the bedroom specifically for me in 2016--meaning the suite living room and bedroom were truly blackout! The air con again worked wonders, too.The suite is beautifully comfortable and spacious, and was particularly wonderful for my Dec stay with my husband and our dog, Macallan! The hotel did try to accommodate our big boy despite him being larger than their official 35 lb weight limit for dogs. Suffice to say that the St Regis dog bed wasn't quite big enough for our boy! But we were ecstatic that the St Regis allowed us to bring him, nonetheless.ServiceService for both stays was practically flawless.Before even arriving in Dec, the concierge had worked with me to get us confirmed with reservations at 2* Acquerello, 1* In Situ, 1* Luce, and 2* Lazy Bear. We eventually changed things up and substitued 1* Mourad for Luce and 3* Coi for Lazy Bear. The concierge team handled all our requests and changes with ease. Thus far, the concierge team has not once failed to get us a reservation that we wanted--even at any of the 2 * and 3* restaurants in the city. That's a pretty impressive feat if you ask me.We had another delicious welcome amenity of cheese/crackers and fruit with champagne waiting for us, as usual.In addition, I took advantage of unpacking and packing services. The butlers always do a wonderful job. One of the butlers was actually a transplant from the Ritz Carlton Reserve property in Puerto Rico, as that hotel will be closed through Oct 2018 due to Hurricane Maria. She was absolutely lovely and a wonderful addition to the St Regis team.I asked for complimentary butler shoe shines, and they returned the shoes to me in less than an hour:I enjoyed complimentary French press coffee service every morning. Sublime.We also had wonderful turndown service for both Nov and Dec stays. The only time turndown was missed was when I accidentally left the DND button lit by the front door! A quick call to the butler and the housekeeping team was there to turndown my room pronto--and with apologies that were unnecessary!We also enjoyed the complimentary Bentley car service for 2 of our 3 nights, prior to our dinners at Acquerello and Coi:The Bentley car service isn\u2019t guaranteed; it\u2019s first come, first served. But I\u2019ve had great luck at getting drinks in the bar an hour or so before we want to depart and letting the valets know we are hoping for the Bentley. They\u2019ve almost always come and found us in the bar close to when we wanted. A great benefit.The hotel even allowed us to bring Macallan into the bar with us--quite a nice surprise! They kept offering us water and treats for our most spoiled boy.Bar service was a little slow for us on our first night, so I mentioned it to the front desk. The bar manager introduced himself the next day and made sure to apologize--unnecessary but certainly appreciated. The next night, we got incredibly good service! There often was a bit of a wait for seating at the very popular bar between 6:00-8:00 pm, but I never waited more than 5 minutes to find seating on any night during our stays.Restaurant service was also extremely good. We had breakfast on our first morning and Sunday brunch on our final morning. The team even allowed us to order from the brunch menu despite having breakfast a good 30 min before the official start of brunch. And our breakfasts were comp'd as part of my Platinum amenity--even for brunch.Our one big hiccup with breakfast was the butler telling us during our Dec stay that the Sat breakfast service ended at 11:00 am--for us to arrive at 10:40 am and be told the breakfast service in fact closed at 10:30 am. The restaurant didn't handle that so well, but the front desk apologized when I complained--and offered for us to have room service breakfast comp'd as part of our Plat amenity. A very nice service recovery.That breakfast room service and room service dinner were always brought promptly (usually 20-25 min, always less than the stated 30 min) and hot. The server always set up the meal beautifully, as well. Both were delicious.Basically, the service at the St Regis is top drawer. The only mistakes I can recall are the mistake with the restaurant breakfast hours and the bar service being unusually slow that first night. That's it. And of course, the hotel's service recovery in those instances was wonderful. Otherwise, my stay was pretty much service perfection. The valets, butlers, front desk, concierge, waiters, bar staff, and everyone really went out of their way to make sure we were happy.Coming to the St Regis San Francisco for me is truly like coming home.DiningThe food and beverage here really does shine.We had breakfast in the restaurant on our first and last mornings. Sunday brunch was particularly enjoyable with some friends who joined us, too.For our second night, we wanted a break from the 1* In Situ, 2* Acqurello, and 3* Coi meals we otherwise were enjoying. So we had room service dinner to enjoy our suite. It was fantastic and easy, just as we'd hoped. My burger was great, but the salmon was really outstanding. We were a little nervous ordering salmon, which can so often be overcooked. Not this salmon! It was beautifully grilled to perfection. We were quite impressed.Our second morning we decided to do room service breakfast since the restaurant was about to close--though we'd be given the wrong closing time. The hotel graciously comp'd our room service breakfast as way of apology. It was delicious, again.Suffice to say that, even in a city with as many amazing food option as San Francisco, the St Regis delivers with gusto in its food and beverage options.LocationThe location of the St Regis is perfect for me.For business, it is easily accessed from the SFO and OAK airports and BART/Muni. Its SOMA location makes it very easy to walk or drive into Untion Square, the Financial district, or anywhere else in the city one might need to go.For leisure, it is literally adjacent to the SFMOMA museum and Metreon 16 complex (where we saw Star Wars: The Last Jedi on opening day). It is a 5-10 min walk to Union Square or to the Ferry Building or the entrance of Chinatown.It was just a 10-15 min drive in the Bentley to both Acquerello and to Coi. It was literally a 2 min walk to In Situ (inside the SFMOMA).And it took just about 20 min to drive to/from SFO. Perfection.OverallThe St Regis San Francisco is my true home away from home. There is no hotel that I visit more often that truly caters so well to my every luxury whim. The service, the rooms, the bar, the restaurant, the food/beverage, the concierge, the butlers, the restaurant--everyone and everything is truly world-class.While there were a few mistakes, the hotel showed tremendous service recovery in each instance, going well above and beyond to make us feel valued and appreciated. But for the most part, the service was ridiculously good...and always super friendly!We already cannot wait to return." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 76, "review_days": 0.024644030668127002, "helpful_class": 1, "review_text": "First off, they have quality rooms for the price and the location is very good. However, I did not have hot water each time I took a shower and received several very early wake-up calls which I did not request. Appears others have had the same experience with the water, so beware." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 103, "review_days": 0.5591456736035051, "helpful_class": 0, "review_text": "Rooms are large, modern and comfortable. I travel all over the world for work and pleasure and I travel a lot. I was pleasantly surprised when I arrived at this hotel and saw the room. I expected it to be decent, but again, these where really nice. Bed was comfortable, room clean. Large windows to let the light in. Great staff. Bar had good food. Would definitely stay here again!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.24041621029572802, "helpful_class": 0, "review_text": "I thoroughly enjoyed my time at Hotel Del Sol. It is a charming place to stay with fantastic service. Lots of personal guidance on where to go, what to see and how to get around. The rooms were comfortable, the pool area was relaxing and everything was very clean. Great value too. Appreciate the free parking. Thanks!" }, { "user_review_posted": 25, "user_total_helpful_votes": 13, "expertise": 0.002414211629703, "user_cities_visited": 20, "review_days": 0.397590361445783, "helpful_class": 0, "review_text": "The beach bar at the Surfrider was one of our favorites. The Ahi Tuna nachos, the beach bar and the beautiful Banyan Tree are worth the walk to crowded Waikiki. Stroll around the grounds and explore the classic architecture of this historic hotel." }, { "user_review_posted": 24, "user_total_helpful_votes": 14, "expertise": 0.002721688918312, "user_cities_visited": 12, "review_days": 0.002738225629791, "helpful_class": 1, "review_text": "The Willard is a beautiful hotel with a historic feel. We chose to stay at The Willard because of its close proximity to the National Mall and Smithsonians. Our family of four visited the hotel Jan 2-3. The hotel lobby was still beautifully decorated for Christmas. The lobby was lovely with lots of seating-both chairs and sofas. The front desk staff was very friendly and welcoming. We stayed in a Willard room which was a great choice because of the larger area and we had plenty of room to move around without feeling cramped or on top of each other. While the beds in our room were comfortable the sheets felt like paper. This was disappointing. We ate dinner at The Willard's restaurant-Cafe Parc. This was a bad choice. From with the menu choices to our dinner selections, we were very disappointed with the Cafe Parc. My daughter and I order their avocado salads only to find out they didn't have any avocados. Our waiter did offer a substitute, but we were not impressed with our salads. The only highlight of our meal with the dessert with chose to get wrapped and eat back at our room.The staff as the Willard was lovely especially all the bell men and valet staff. I would definitely recommend the Willard and stay there again, but next time we'll dine elsewhere." }, { "user_review_posted": 38, "user_total_helpful_votes": 13, "expertise": 0.0015505496611430002, "user_cities_visited": 15, "review_days": 0.318181818181818, "helpful_class": 0, "review_text": "We found a discount rate for this hotel through Priceline at about $115/night, not including tax. This was for a standard room, not including breakfast. With taxes included it was closer to $130/night, I think. The location can't be beat -- you are close to everything in River North, a few blocks from the El, a block from Whole Foods, etc. The first room we got was super tiny and dark, and there were two problems: the room wasn't particularly clean and (more importantly) the desk area had been built over the outlets so our devices couldn't plug in. There were no plugs next to the bed either. When we asked to switch rooms, they acted like it was kind of a big deal and that all the outlets were similarly obstructed (which is not possible). The manager then came out and kindly gave me a new room, which I asked to see first, and it was far better -- bigger, better layout, more light, and outlets in more convenient and unobstructed places. The wifi was pretty weak (couldn't stream a video) but we asked for an ethernet cable (which again we were told didn't exist, even though there were ethernet ports in the room) that was brought up shortly thereafter. The coffee and tea in the morning are nice, and with some yogurt from Whole Foods it's possible to have a reasonably cheap breakfast. I will say that the housekeeping lady was fantastic - we never saw her but our room was always impeccable." }, { "user_review_posted": 28, "user_total_helpful_votes": 15, "expertise": 0.0024905029870270004, "user_cities_visited": 172, "review_days": 0.889375684556407, "helpful_class": 0, "review_text": "We were privileged to have a stay at the four seasons Chicago June 6-9, 2019The hotel arranged for a car to pick us up at the airport. The hotel is in a great location on Michigan Ave across from the, now renamed John Hancock building next to the water tower. The hotel is well appointed. Our suite view overlooked Michigan Ave and north onto the lake. Suite and bathroom well appointed and very clean. Bed very comfortable. Room service fast and food was delicious. Pool and spa was a little peace of heaven. Staff very attentive and professional. When car arrived to take us back to the airport we did not want to leave.We look forward to our return." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 75, "review_days": 0.26451259583789705, "helpful_class": 2, "review_text": "Noise from hallways at all hours. Newly renovated but, not well maintained, fixtures already in disrepair and weights missing from the gym. I feel like there is too much focus on being \"hip\" and not enough on being professional and paying attention to details." }, { "user_review_posted": 55, "user_total_helpful_votes": 44, "expertise": 0.00377358490566, "user_cities_visited": 45, "review_days": 0.388828039430449, "helpful_class": 2, "review_text": "Just got back from a Saturday night stay and could not have had a better experience...do not understand the negative reviews unless they are politically motivated. We spent a lot of time talking to staff and all were thrilled to be working there. We stayed in a Premium King with an angled view of the top of the Washington Monument. The room was smaller than expected but elegantly decorated, not gaudy at all. I loved the high ceilings and crystal chandelier. The bedding was premium and comfortable. Coffee maker in the room, turned down service, chocolates and Evian water by our bed for the night. The bathroom was huge with beautiful marble floors and countertop. The rooms were once offices in the old Post Office building...the interior hallway walls had to be preserved because of the historic nature of the hotel and they are hidden well by drapery...take a peak!We spent a lot of time in the atrium watching the crowds of visitors coming through to see the grand Christmas tree and have a drink or light lunch. We split a hamburger, perfectly prepared and delicious, and finished with Creme br\u00fbl\u00e9e. Two alcoholic drinks and a cup of tea set us back about $80...not cheap but considering the setting justified. Santa was in a chair by the tree posing for pictures; $ donations were being collected for St. Jude's Hospital.The staff was extraordinarily friendly and attentive, sincerely so.The location is great, a couple of blocks from the National Museum of American History and the Washington Monument on the National Mall. We arrived early in the morning, a valet took our car, another took our luggage, we registered and were told they would call as soon as our room was ready. We set off to the National Mall and spent hours walking around and were pleased when we were called about 1:30 pm that the room was ready...really fantastic service. We went out again near sunset to walk to the World War II Memorial and to see the National Christmas Tree...Washington is an impressive place to visit and the hotel is close to all the sites you would want to see. Bring good walking shoes...and in December a warm coat, mittens, hat and wool scarf! Afterwards we returned to the atrium...be sure to see the old post office, letter boxes, etc. so nicely preserved. Lots of great people watching. A late dinner at the BLT...very busy place so make your reservation when you book your room. Very expensive but the portions are huge. The filet mignon was perfect, the popovers a nice touch as were the sweet treats at the end of the meal.We had a great visit. We would highly recommend the Trump International Washington DC no matter what your politics are." }, { "user_review_posted": 91, "user_total_helpful_votes": 52, "expertise": 0.002663892435491, "user_cities_visited": 115, "review_days": 0.5706462212486301, "helpful_class": 0, "review_text": "We had been very disappointed in our stay upon arrival the staff did not acknowledge that we had been waiting for awhile at the desk, yes it was during the Christmas break so we just let it go, no one to help with our luggage. This hotel is definitely not worth the price. It is outdated and could use some cleaning up, the desk staff could not help or could not be bothered to help when we asked about restaurants in the area or even how to get around via public transport. I have stayed inn 3rd world countries that give better service than in the US." }, { "user_review_posted": 110, "user_total_helpful_votes": 38, "expertise": 0.001566810107028, "user_cities_visited": 55, "review_days": 0.14074479737130302, "helpful_class": 0, "review_text": "This is not a bad place to stay at all but it has it's flaws. The neighborhood may be a little intimidating at night. Although, we used cab services and I was not worried coming back to the hotel during the night. Still - there will be no night walking for me.This hotel is right on a main road and I have to say that the ear plugs next to the bed may one a hint of the noise level. Honestly, the noise did not bother me too much but as a review I am just sharing. They had these blinds that shut and the room became instantly dark. I liked that.The bed was nice. Not too hard, not too soft. The room was clean and had a small sectional sofa. The room was a nice size and I loved that I controlled the air.I did not use the pool but could see it from the lobby. It looked small but I am sure it served it's purpose wonderfully.The breakfast was good. The bar is a little pricey but the the little pizza's were tasty. The bartender/host, Rick, was the most delightful person. He made sure and remembered your name and he made you feel comfortable. He is an asset to the company. Everyone that worked there was very friendly." }, { "user_review_posted": 47, "user_total_helpful_votes": 21, "expertise": 0.002058873934468, "user_cities_visited": 30, "review_days": 0.5405257393209201, "helpful_class": 1, "review_text": "We chose the Marriott for a one night stay prior to a cruise. It is right on the waterfront, close to the Aquarium, shopping and restaurants. It is a bit on the expensive side, no matter when you go, although I think during cruise season it is more. Hotel itself is very nice, rooms are comfy, quiet and have nice bathroom amenities, including body wash(usually not in any hotels). Food and drink a little in the costly side but because of the convenience to all touristy things, probably fair. The lobby bar charged 8$ for a beer, but at the local drug store 4 blocks away you could get a 6 pack for the same price. Walkable to the major sites and just a short ride to the pier. The hotel offers a shuttle to the pier, more cost effective than a taxi, as they run on time, not distance. Worked well for us." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.16210295728368002, "helpful_class": 0, "review_text": "Other than the convenience of being able to walk to the hotel for a stop over, the price was too high. The hotel seems run down and in great need of an upgrade. The facilities and amenities are dated, worn and dirty. We were told at the desk we could use the exercise facilities, but found out that wasn't accurate when we went to the facility. For $325 for a single night, it doesn't seem appropriate to be excluded from the gym." }, { "user_review_posted": 47, "user_total_helpful_votes": 22, "expertise": 0.002162169776106, "user_cities_visited": 22, "review_days": 0.7185104052573931, "helpful_class": 0, "review_text": "This is a great place to stay. We (4 of us) stayed for 6 nights and could not fault the attention etc but most of all - looking out the window when you wake up and seeing the Golden Gate! OK, much of the time it was misty but when it wasn't there are few iconic landmarks you would want to look out on - and this is one of them! The area is full of tourists but you know that before you go. The hotel is a quiet oasis in the middle of all that. You'll enjoy it - book it up!" }, { "user_review_posted": 87, "user_total_helpful_votes": 140, "expertise": 0.007702151351776001, "user_cities_visited": 53, "review_days": 0.54709748083242, "helpful_class": 0, "review_text": "Stayed here for three nights as part of a holiday - was very much looking forward to the stay having spent time this year at W hotels in Asia and Europe.The service was great, we had a babysitter arranged in advance by the hotel and they very helpful in recommending restaurants ect.Check in needs a bit of work - a dedicated SPG priority line would help.Hotel location is great, a short walk from Pike Place and major shopping.Rooms are good, rather than \"great\" - bedding was on the smaller side, but still comfortable. Would have been nice to have a full shower as opposed to the shower/tub combo.What I really like about the W Hotels are the add-ons - the quality of restaurants (eg the W Amsterdam has both a Michelin starred restaurant and a fantastic steakhouse), bars and fitness centres. The W Seattle didn't seem to hit any of these - this was my first stay at a W property in the United States (and based on different experiences with Westin properties in the US vs non-US) I'm thinking there's a different standard.Cost was on the higher side (I used points, but circa $400 for a night), with then a $70 valet charge.We tried to extend our stay using points but the availability was apparently non-existent despite the SPG app indicating reward nights were available and we subsequently moved to the Westin.Overall, good, not great. Would likely stay again, with tempered expectations." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.436473165388828, "helpful_class": 2, "review_text": "They misrepresented our promotion. They initially said after completing the presentation we would receive a cruise, but after we booked they said they didn't see that as \"one of our gifts\". We arrived at the hotel, it is old fashioned and smells like a retirement home. It's an ordinary plane Jane room. We went to the hot tub, and there were so many chemicals I broke out in a rash within minutes and had to fill out an incident report with security. My eyes and skin were burning. We spoke to the manager who apologized and that was it. The presentation was over 3 hours long, they promised it wouldn't be longer than 2. The shuttle was out of service during our visit, so don't plan on that to get you to the strip." }, { "user_review_posted": 98, "user_total_helpful_votes": 39, "expertise": 0.00182171511438, "user_cities_visited": 50, "review_days": 0.5657174151150051, "helpful_class": 0, "review_text": "Had a good experience here. The breakfast is great and Eduardo looked after our very British requests with ease. Comfortable rooms, which are well appointed. One downside, no movie channel on the TV and channels were limited. Valet parking staff were great and very polite. The area around the hotel has a lot of homeless people, this seems to be commonplace in central SF. Some of the reception and bar staff could have been a bit more helpful and engaging but not a huge problem. Great location if going to the theatre of shopping at Westfield." }, { "user_review_posted": 45, "user_total_helpful_votes": 26, "expertise": 0.0026947172263290004, "user_cities_visited": 11, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "Spacious apartment with a fully equiped kitchen. It's right in the heart of San Francisco. The beds are particularly comfortable. I also loved the fact that it's in Ghirardelli Square where you can go to sit around." }, { "user_review_posted": 259, "user_total_helpful_votes": 126, "expertise": 0.002251506720225, "user_cities_visited": 102, "review_days": 0.46385542168674704, "helpful_class": 0, "review_text": "This hotel is an easy walking distance to most of the points of interest you want to visit in DC. They have a great map (pick one up as you check in) with concentric circles showing what is a 5, 10, 15, 20 minute walk from the hotel. The hotel itself is modern and airy. Our king size room was very nice. The bed was comfortable. There is a mini fridge in the room and a small coffee maker. Housekeeping did a great job. We didn't eat in the hotel, but our friends did and said the food was very good. This is a large hotel, but it never felt \"crowded\". We would stay here again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.791894852135816, "helpful_class": 0, "review_text": "The staff was great! Our room had tools left from maintenance and very wet chalk in the bathroom. The bed was nice, but seemed like it had had some wear. The bar/restaurant was unfortunately closed next door." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.080503833515881, "helpful_class": 0, "review_text": "This has to be the absolutely worse hotel I ever stayed at. Like everyone here said, parking was terrible! But thats my lightest complaint, they also had terrible customer service, everyone in that hotel seems miserable. The rooms are TINY for the price you pay for them. I stayed in the penthouse suite and let me tell you the walls in that room are the thinnest walls ive ever seen. You could hear an entire conversation in normal volume. Staff didn't care about any of guests problems, and the elevator was broken half the time along with their \"system being down\" and cheap fixes in the rooms (Like keeping paper in between the dresser so it stays shut)Then to top it off, they decided they were going to charge us more than our checkout amount was and then refuse to refund the excess charges back!I will never stay at this hotel ever again and I warn anybody that is considering staying here to look elsewhere!" }, { "user_review_posted": 280, "user_total_helpful_votes": 232, "expertise": 0.003912296464431001, "user_cities_visited": 208, "review_days": 0.282584884994523, "helpful_class": 0, "review_text": "We had booked a double room on the 9th floor for 3 nights and were impressed by it and puzzled by the heated toilet its 3 temperatures, bidet facility and hair dryer (only joking). We disconnected the electric plug (yes electric in a bathroom) and felt safer having done so. There were coupons in the room for discounts for breakfast 15% off and also for luncheon and dinner in the Wood and Bucket Tapas bar and grill. Having to leave very early on tours of the island breakfast was not an option for us. Later on our return we changed and went down to the pool for a swim. I went to order a drink and discovered I could not charge it to my room bill, for which $75 had been temporarily charged to my credit card when we checked in and could only pay for it when ordering. Then the penny dropped the bar and grill was not part of the hotel. I went thirsty.The charge for our rooms for three nights were different each night averaging \u00a382.65 with the highest \u00a392.18 and the cheapest \u00a376.29 plus a total of \u00a334.61 for 'taxes andfees'.The best things about this hotel were its location and comfortable beds.Would we stay again? With so many to choose from we think missing this one would not upset us!" }, { "user_review_posted": 45, "user_total_helpful_votes": 37, "expertise": 0.0038814716735930004, "user_cities_visited": 268, "review_days": 0.40799561883899205, "helpful_class": 1, "review_text": "Location: it's across the street from the Thong Lo BTS train station; by far the best option to get around if you're unfamiliar with BKK traffic dynamics. Basically, use a taxi / car service to / from airport and that's it.Room: covered all the basics; Marriott amenities are the same everywhere so nothing special honestly. Bath tubs were a hit, huge backing windows out over the city; depends on the voyeuristic persuasion as to how you use the curtains. Great for the sunsets and evaluating the traffic situation.Amenities: 7/F 25m outdoor pool. For the lap / fitness swimmers out there it works well, but it's either the chlorine / ozone treatment that does you head/hair in if you have it. Great for sun / lazing around with a little bar area adjacent. Bit of a lah-lah scene there too.F&B: Nothing special. Got to be honest. With a city with so much choice, and better bang for buck outside, then best to get on the train and go elsewhere. Truth said. Octave up on the roof is honestly a must see, touristy or not it is, but it's still an awesome view and decent food to match. The 40/F executive lounge also does it's job and the team is nice and keeps it all on point.Oddity: Can't check in/out on the 40/F nor can keys be issued anywhere but the front desk. Good security so it is what it is. Must be a reasons. 7/F kids club. Umm. afterthought of a room. Nothing really there for them to do. Don't count on it.Overall: I'd try another spot; there's heaps to choose. Just missing a bit of soul and substance; nothing was wrong just maybe needs some lovin...?" }, { "user_review_posted": 95, "user_total_helpful_votes": 48, "expertise": 0.0023426656678100003, "user_cities_visited": 86, "review_days": 0.220153340635268, "helpful_class": 0, "review_text": "I have been visiting this hotel several times since 2012, and I must say it is my favourite in bkk. i loved the breakfast buffet, a lot of Asian and Western options, food by the pool is very good...but service slow! rooms are beautiful and modern, very spacious. i loved the rooms with a balcony and pool view. the restaurant Celadon (thai food) has a thai dance show on the evening...very nice!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.710295728368017, "helpful_class": 0, "review_text": "Once again the San Francisco Four Seasons was superb! Rooms are newly remodeled and better than ever. The service from all employees was excellent and truly 1st class all the way. Hotel location is absolutely perfect. Walking distance to Giants ballpark and Union Square and awesome restaurants like John's Grill makes it easy to just park your car at the hotel and hit the City." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 6, "review_days": 0.28641840087623205, "helpful_class": 0, "review_text": "Nicely decorated, clean boutique hotel. Comfortable bed, great view of Diamond Head, quiet location.Very nice and helpful staff. A 15 minute stroll to the shops and restaurants in Waikiki, but that is fine with us. Room was tastefully decorated. I would stay here again." }, { "user_review_posted": 120, "user_total_helpful_votes": 27, "expertise": 0.000982014785391, "user_cities_visited": 41, "review_days": 0.6894852135815991, "helpful_class": 1, "review_text": "I have stayed here twice on visits now. It\u2019s a great location only 2 blocks back from the duke statue on the main strip of Waikiki.The rooms are always clean. Check in is great, after a long flight they give you fresh juice and a warm hand towel when you arrive.There is a basic buffet breakfast with toast and fruit. But there is tea and coffee and cold water available in the lobby all day and bight which I loved.Both times I got a room upgrade which was amazing. Rooms with water views can see the beach even though you are not on the main strip. It\u2019s walking distance to the beach and all the great shops and restaurants.Many airport shuttles go to this hotel.There is valet parking available at the hotel.You can also borrow towels, umbrellas and beach toys from the lobby. There is also a local information desk that can help you with local info and tours." }, { "user_review_posted": 234, "user_total_helpful_votes": 62, "expertise": 0.001176003493117, "user_cities_visited": 93, "review_days": 0.7519167579408541, "helpful_class": 0, "review_text": "When coming to Waikiki area, it\u2019s a challenge to find relaxation. The Ritz-Carlton Residences provide a nice location convenient for shopping, a tranquil pool and restaurant all supported by a great team focused on meeting your personal needs.Located on the north end of the Waikiki area overlooking the park, you have a wonderful view of the ocean and sunset. The lobby and restaurant are on the 8th floor with pool just below providing great views and quiet for a relaxing day in the sun.Rooms well equipped with washer and dryer, open floor plans and the furnishings you expect from a modern high end hotel.When looking to enjoy Honolulu with a bit of peaceful happiness, Ritz-Carlton delivers." }, { "user_review_posted": 33, "user_total_helpful_votes": 9, "expertise": 0.001213726139247, "user_cities_visited": 74, "review_days": 0.306133625410733, "helpful_class": 0, "review_text": "Located in a quiet friendly neighborhood. Large clean rooms with nice confortable beds. We had booked the one-bedroom suite. Traveled with two teenagers and then we appreciated to have plenty of space in the room. The staff was friendly and accommodating from check in to check out.The kitchenette was everything. We lacked perhaps some porcelain and glass. There were only 3-4 pieces of each type.It is close to several good stores with wide range of organic products. Several good restaurants within a few minutes walk. Also close to the metro." }, { "user_review_posted": 5, "user_total_helpful_votes": 43, "expertise": 0.041641840450182, "user_cities_visited": 7, "review_days": 0.242059145673603, "helpful_class": 0, "review_text": "I have always liked my previous stays with St. Regis in many citie, but my experience with St. Regis DC was a bit of a disappointment.Let me first start with the positive aspects. Kudos to the concierge and bellmen! Super helpful and always greet me with cheerful spirits. Magnificent lobby which took my breathe away when I entered the hotel. Great location - two blocks away from the White House and within walking distance to the National Mall, etc.However, the room facilities are dated and require some renovation. My first room had a broken lock that would only open one out of ten times. I requested a repair at 6pm but the engineer came at 9-10pm which is a bit disturbing.The lights in the room kept giving off a buzz sound. I lived with it as I always turn them off before I go to bed.The worst of all, however, was the sprinkler in the bathroom of the second room I had which fell off the wall in the middle of the night at 3am, which almost gave me a heartache. I wasn't able to fall back to sleep that night. When I complained to the reception, the staff seemed impatient and only apologized briefly. The sprinkler was re-fixed to the wall when I returned but there wasn't even a note of apology on my desk.A few more aspects that did not live up to St. Regis standard: there were no coffee/tea making facilities in the room; the butler service did not impress me; both times I checked in, the reception failed to acknowledge my SPG status.This hotel would not be my first option if I return to DC." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.042716319824753005, "helpful_class": 0, "review_text": "The Modern Honolulu was an awesome hotel. We stayed for 7 nights and then 1 additional night at the end of our honeymoon in Hawaii. On both occasions our rooms were spotless and the staff at the hotel were friendly, helpful and attentive. Although the hotel is around a 10 minute walk from the main waikiki drag it was still a fabulous location. The beach was only a couple of minutes walk and there are a few good restaurants and bars in the area too. If we return to Waikiki we will definitely stay here again - without question." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.43263964950711903, "helpful_class": 0, "review_text": "This is the 2nd time bringing an account to Honolulu for a retreat and this hotel made a world of difference in the experience. The Modern Honolulu is beautiful, the staff was amazing and the service we received was excellent. The Pool is amazing and the view of the marina is lovely. The beach is just a short walk and the location made it easy to get everywhere." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 5, "review_days": 0.14895947426067901, "helpful_class": 0, "review_text": "I stayed here for a week with my family. I must say I was impressed! The staff was very friendly and really helped with any thing I needed. I was also pleased with the room. Everything was very clean and the housekeeping staff was very attentive to detail. Like all resorts in Vegas expect a resort fee. But for the quality of service and location it was worth every penny. Thank you Marriot for showing us such a great time for our first vacation to vegas!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.452902519167579, "helpful_class": 0, "review_text": "Great location. Less tha 15 minute walk to the mall. Valet service was quick and courteous. Rooms were quiet and clean. The breakfast was stocked very well. There were a lot of families there and the staff kept the food stocked well. It was supposed to close at 900 but they kept serving until everyone had what they wanted." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.696604600219058, "helpful_class": 1, "review_text": "If you can afford it I would strongly recommend this property. Get the suite, again if you can afford it. Service is 10/10. Food was 10/10. Room was great 9/10. And the location and view is unbeatable." }, { "user_review_posted": 21, "user_total_helpful_votes": 13, "expertise": 0.0028950783667760003, "user_cities_visited": 202, "review_days": 0.8110624315443591, "helpful_class": 1, "review_text": "My positive impression of Vive Hotel was sealed even before I'd arrived. I'd emailed the hotel several times with some general inquiries and every time, within minutes, I'd get helpful responses from Roger at the front desk. When I checked in, there was Christine to greet me. Throughout my stay, Roger and Christine went out of their way to provide travel information and inquire about my day, making me feel welcomed every time I walked through the front door. Other staff were no different. This customer service gave off a positive vibe.The hotel location can't be faulted. It's within meters of Waikiki beach, restaurants, shopping, bus stop. There's 24/7 access to delicious Kona coffee near the lobby and free beach amenities.Overall, excellent value for the service received." }, { "user_review_posted": 76, "user_total_helpful_votes": 40, "expertise": 0.002444874184799, "user_cities_visited": 49, "review_days": 0.7437020810514781, "helpful_class": 1, "review_text": "Maybe I caught it on a bad day, but the hotel is big and overrun and the service from multiple staff was some of the poorest I have experienced at any hotel.Felt like an industrial cattle car experience. I understand it is not a boutique hotel, but I am a gold level in their loyalty program, stay at Marriotts a lot, and I would never go back to this one." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 11, "review_days": 0.866922234392113, "helpful_class": 0, "review_text": "We loved the Sukhothai for its refined and calm atmosphere in the middle of bustling Bangkok. We stayed in the Garden Suite which has two balconies floating atop the hotel\u2019s beautiful pond and tastefully designed gardens. The bathroom was simply amazing, displaying luxurious amenities including the most comfortable bathrobe I have ever worn. The level of attention to detail in this hotel is extraordinary complemented by a welcoming and truly professional staff. The Sukhothai is ideally located in the business district of the city, a short ride from the city\u2019s main attractions whether it\u2019s culture or shopping that you are looking for. We look forward to going back!" }, { "user_review_posted": 72, "user_total_helpful_votes": 52, "expertise": 0.0033959812178940003, "user_cities_visited": 78, "review_days": 0.08214676889375601, "helpful_class": 0, "review_text": "Decided to visit cousins in Seattle for Easter 2015 when we needed to use postponed airline tickets. Wife's cousin recommended The Alexis. We were greeted warmly after transcontinental flight by front desk. Room was huge. Separate TV are with Large L shaped sofa which 13 year old used as bed for 5 nights. Average size bathroom. Master bedroom and living room attached. Small pull out sofa and 2 winged back chairs. Nicely decorated. Had 2 call for some minor things which were promptly delivered. Conveniently located a few blocks from Pikes Place Market. A short walk to Pier. No question we would return!! Free wifi for Kimpton Karma rewards" }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 5, "review_days": 0.113362541073384, "helpful_class": 1, "review_text": "Time for a makeover! Dark and dingy. Aged, tired carpets and paint. Room smelled horrible. Food was mediocre. Lots of locals playing the slots because they reportedly pay well - certainly better than the strip! Staff was pleasant and accommodating. Pool was okay but not well kept. Pool area was sometimes still dirty from the day before. 24/7 shop had coffee, soda, alcohol, and food, all at reasonable prices and staffed by courteous clerks. All in all, We got what we paid for but are not likely to come back." }, { "user_review_posted": 72, "user_total_helpful_votes": 44, "expertise": 0.002856547378228, "user_cities_visited": 50, "review_days": 0.6221248630887181, "helpful_class": 2, "review_text": "We stayed here for a shirt 3 day city break and loved it. The room was spacious,and cleanliness was superb. The desk staff were pleasant and helpful . A special thanks to John,one of the valet parking guys,who was so helpful and informative of local knowledge and recommending places to see.We couldn't fault this place. We stayed when it was bitterly cold, snowy and we loved the whole experience" }, { "user_review_posted": 24, "user_total_helpful_votes": 4, "expertise": 0.000698812019566, "user_cities_visited": 17, "review_days": 0.19769989047097403, "helpful_class": 1, "review_text": "We were pretty pleased. We got our hotel room for Saturday night for 77 bucks. Honestly you can't beat that. The noise wasn't terrible but we expected that. We were well aware that down town was for bands and parties. We only stayed one night but we didn't mind. The hotel is older and a little worn but all of the reviews stated this before we went. Not sure why so many people are shocked when they get there." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 2, "review_days": 0.704271631982475, "helpful_class": 1, "review_text": "Visited 7th to 9th of JulyVery disappointed, the hotel advertises outside bar area with pictures of nice sofa seating but the reality is this is closed off all the time , they are missing selling on the website.I would not recommend this hotel the only bar is quite poor, rooms also not too good, overall more like a 3 star hotel not 4 star." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.339539978094194, "helpful_class": 1, "review_text": "Should have read trip advisor before making reservations. All true. Facility is OK at best. They advertise newly renovated rooms which are clearly not. Everything is clean but well used and dated. Many of the Palms rooms face the parking lot and street.Not what I expected from a JW." }, { "user_review_posted": 51, "user_total_helpful_votes": 36, "expertise": 0.0033166527120610002, "user_cities_visited": 58, "review_days": 0.20865279299014203, "helpful_class": 1, "review_text": "This is a very good hotel situated right by the BTS train station. The room was clean and tide although the air-conditioning unit was noisy. The pool is good but does not get too much sun due to its positioning. Staff are very helpful and accommodating. the place is clean and tidy and breakfast was very good. Its positioning is very good, away from all the noise and next to the public transport. Wifi was very good. I would definitely recommend this hotel." }, { "user_review_posted": 28, "user_total_helpful_votes": 14, "expertise": 0.002317113538563, "user_cities_visited": 278, "review_days": 0.6785323110624311, "helpful_class": 1, "review_text": "Our company held our user conference at the Nikko Hotel two of the last 3 years. It is a very clean and well apportioned hotel with bar and restaurant. Our conference drew about 300 attendees over 2 days with several meetings in the main ballroom, and several smaller rooms for breakout sessions. Even included a happy hour one night on the top floor with a spectacular view of the city.. The hotel serviced continental style breakfast both days, and buffet style lunches for all attendees. The foor was good, but nor stellar, probably because of our company's choice of food as well as the volume needed to feed the masses.My room seemed to have been recently updated. It was pleasant, but seemed a little small. The furniture quality was not befitting of a hotel of that elk, but was not horrible by any means. The biggest issue I had was that my room must have been facing east, and without blackout curtians, seemed to get very warm when I went to my room mid-day for a break.It was a nice hotel, and although I do not know specifically how much my company paid for the room, suspect it was a good value in my case because of the volume discount due to the number of rooms booked for our conference." }, { "user_review_posted": 31, "user_total_helpful_votes": 15, "expertise": 0.002238808626353, "user_cities_visited": 9, "review_days": 0.30284775465498304, "helpful_class": 0, "review_text": "The hotel is not bad compare with the one in central world.Only few staff rarely speak english.I think manager need to keep an eye on the customers room.The cleaning service dont change the bed sheet everyday cause i stay here for 5 nights.So manager need to keep an eye on the cleaninese." }, { "user_review_posted": 60, "user_total_helpful_votes": 21, "expertise": 0.0015888778550140002, "user_cities_visited": 77, "review_days": 0.35980284775465504, "helpful_class": 0, "review_text": "A great budget hotel if you are on a road trip. Has free parking so ditch the car for public transport. Rooms are good and staff are nice and helpful. Road outside can be a little noisy but what do expect in the middle of the city!" }, { "user_review_posted": 73, "user_total_helpful_votes": 28, "expertise": 0.001751816432612, "user_cities_visited": 27, "review_days": 0.24644030668127, "helpful_class": 0, "review_text": "We were very pleased with the staff at this hotel; all we encountered were pleasant and accommodating (although the staff in the bar/lounge were quite slow!). The entire hotel is decorated in an appealing manner, and certainly all parts that we went in were very clean. The beds and pillows are very comfortable. The location is within walking distance of Pike Place Market, shopping, and restaurants.We will definitely be returning here on our next trip to Seattle!" }, { "user_review_posted": 16, "user_total_helpful_votes": 10, "expertise": 0.0029239766081870003, "user_cities_visited": 34, "review_days": 0.366374589266155, "helpful_class": 0, "review_text": "We stayed here for a few nights recently and were happy with our stay. The hotel is well kept and very modern with clean rooms, although they seem to be on the small side, particularly the bathroom, but we did book one of the cheaper rooms. The provided breakfast was great, fresh fruit, toast and varying pastries and muffins, was nice not to have to think about where to eat for a change. Staff were very friendly and the juice and warm towel at check in were a nice touch. Hotel was good value for money, 2 blocks (short walk) from the beach and had good wifi. I was expecting a balcony but it seems the hotel didn't have any. The reception staff got us on a tour at the last minute which was good value compared to others." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.797918948521358, "helpful_class": 0, "review_text": "Got to our original room and was not happy with the way the room was cleaned or the way it smelled we quickly called the front desk and within minutes had the option to get it cleaned or upgraded to a new floor we just got into the updated new floor with a balcony and I\u2019m so pleased with the customer service at this location beyond pleased with the smell of the new room and view so happy they took care of us!!! got to our original room and was not happy with the way the room was cleaned or the way it smelled we quickly called the front desk and within minutes had the option to get it cleaned or upgraded to a new floor we just got into the updated new floor with a balcony and I\u2019m so pleased with the customer service at this location beyond pleased with the smell of the new room and view so happy they took care of us" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 108, "review_days": 0.5443592552026281, "helpful_class": 1, "review_text": "I returned to my room on the second day of my stay at the Mayflower to find housekeeping had put all my things in plastic bags and covered the entire room in plastic. They notified me that they had found bugs in the bed and rug and needed to fumigate the room. I was moved to another room and treated like it was \"no big deal\" and I should be happy they moved me.Neither the Mayflower, nor Marriott have offer to compensate me in any way, despite my asking them. Apparently, needing to fumigate rooms due to bugs is an every day occurrence at their hotels so it is not a matter about which they are too concerned." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.283132530120481, "helpful_class": 0, "review_text": "We were very impressed with the excellent service provided by the staff. The room was very clean and we loved the intimate pool and patio area. The kitchenette had everything we needed and we loved that we didn't have to eat out for every meal. Also, the location is convenient to the beach, downtown, Diamond Head & the Aquarium. I highly recommend White Sands, especially to those with children. We will definitely stay there again!" }, { "user_review_posted": 29, "user_total_helpful_votes": 8, "expertise": 0.001228945275789, "user_cities_visited": 18, "review_days": 0.5854326396495071, "helpful_class": 1, "review_text": "The Park Hyatt in Dubai is stunning- probably my favourite ever hotel.It\u2019s pretty different from most places in Dubai - its discreet and understated and a fair way from central Dubai. It\u2019s not for everyone but if you are looking for winter sun but without the bling, this is heaven.The pool and palms are gorgeous- we barely moved for 5 days (and regretted our decision when we did tbh).Breakfast fantastic as was lunch and dinner. Thai kitchen is great and lovely setting (most dishes were very sweet and not spicy though).Only real downsides were that there were lots of children screaming and babies crying with no real adults only or quiet sunbathing areas." }, { "user_review_posted": 47, "user_total_helpful_votes": 30, "expertise": 0.00298853650921, "user_cities_visited": 30, "review_days": 0.158817086527929, "helpful_class": 0, "review_text": "It's always unfair on hotels when people write reviews of smaller, budget type hotels with a sense of disappointment based upon some grander ideal or expectation. Though the Aqua Oasis is a stones throw from Louis Vetton and other high class retail establishments in Waikiki, it does not pretend to cater for that clientele. There is a reason it was reasonably priced, especially considering it convenient location.All that said, Aqua Oasis is nothing more - or less - than you'd expect. It's simple, basic, clean and friendly.Ratings that compare it to more prestigious than this are ludicrous, and what would be considered three star average for the Hilton (and therefore disappointing) is perfectly adequate for a short stay. What's more; if you are disappointed by the room, or lack of 5-star restaurant etc. you should spend less time here and more time enjoying the reason you came to Waikiki in the first place." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.735487404162103, "helpful_class": 0, "review_text": "My fianc\u00e9 and I stayed for a whole week and were very comfortable and impressed with the cleanliness. We were very well taken care of and the staff made a point to remember us. Great amenities and great location, too! The only complaint I have is the musty smell of the room." }, { "user_review_posted": 128, "user_total_helpful_votes": 40, "expertise": 0.0014068189341270001, "user_cities_visited": 445, "review_days": 0.24151150054764503, "helpful_class": 0, "review_text": "I had a great experience at the Mediterranean! Nicely located although just outside of the heart of downtown, you can monorail, cab or Uber around with ease. Lots of good restaurants within walking distance. Very friendly staff, comfortable bed and room. (I had a view of the Space Needle) Loved the accessible, well lit mirror with shelf, (so often lost on designers who don't apply makeup). Lots of amenities I did not use such as a gym and rooftop terrace. I will definitely stay here again!" }, { "user_review_posted": 3, "user_total_helpful_votes": 11, "expertise": 0.017690977969031, "user_cities_visited": 1, "review_days": 0.032858707557502004, "helpful_class": 2, "review_text": "My husband and I stayed at Kahala for the last half of our honeymoon to enjoy the serene beach and to relax. We had already did all our site seeing & shopping at the beginning of our trip while staying near Waikiki Beach.We had excellent customer service at Kahala. Everyone from the concierge to the maid were very friendly. We had a great view and were so happy we booked the ocean front lanai room. As with the previous five star reviews for Kahala, the privacy, comfortable beds, hospitality, food, and service was fantastic.Upon arriving we were greeted & were both given flower lei's. When we entered our room we found a chilled bottle of champagne and a congratulations card.We enjoyed the expansive continental breakfast every morning while sitting near the ocean. The food we ordered through room service was also very tasty. We used the workout facility with a ground level view of the beach. Both of us did a spa treatment. It was very relaxing and the room was beautiful. My only minor compliant would be the occasional clicking & clacking of high heels outside our spa room from other spa guest. For me it was very distracting but my husband stated it really did not bother him.I highly recommend this resort if your searching for pure relaxation." }, { "user_review_posted": 33, "user_total_helpful_votes": 33, "expertise": 0.004744565817058, "user_cities_visited": 22, "review_days": 0.2026286966046, "helpful_class": 0, "review_text": "Despite being in the heart of Waikiki and the tourist trap the neighborhood is, we felt very much at peace at this hotel. The main entrance is off the beaten path and provides a nice escape from the bustle of the main drag (Kalakaua). We only stayed one night, but I would have loved to stay longer. The rooms were in perfect condition, the bed was comfortable and the environment was superb.We felt welcomed from the minute we pulled up to the minute we left. Unfortunately we were only there one night and didn't get a chance to experience all the amenities or the restaurants. But the staff we did interact with were incredibly helpful and courteous. If I had to stay in the Waikiki area again, I would only stay here.Our room was fairly close to the elevator, but we never heard another guest or staff." }, { "user_review_posted": 13, "user_total_helpful_votes": 14, "expertise": 0.005118020013749, "user_cities_visited": 10, "review_days": 0.083789704271631, "helpful_class": 0, "review_text": "Good location. Many good French restaurants close by. Blocks from Chinatown, Nob Hill and Russian Hill. Adequate breakfast. Fresh quiche every morning! Room looked a little tired but clean. Staff was very nice and helpful." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.137458926615553, "helpful_class": 1, "review_text": "My primary reason for writing a review is to warn people who are traveling with pets that there is no pet relief area anywhere near the hotel. There is a park 5 blocks away and a park-like spot (all mulch) 2 blocks way. I called the hotel prior to reservations to ensure that we met all the requirements for staying with a pet. At no point did the attendant tell me I would have to walk 5 blocks for my dog to relieve herself. This is a big problem if you have a dog who will only use grass. If you have a versatile dog, who uses potty pads or the street (gross), then the 5 block walk may not be a problem. To be fair, the hotel is nice - not breath taking. We stayed in an Lake View Executive Suite. The room was fine, however the carpet was dirty. Also service was very inconsistent and average at best." }, { "user_review_posted": 7, "user_total_helpful_votes": 11, "expertise": 0.0075187969924810005, "user_cities_visited": 6, "review_days": 0.018072289156626002, "helpful_class": 0, "review_text": "The Angler's in South Beach is a lovely hotel. It is truly a boutique hotel, on the quieter side, no crowd's of people, and very personalized service. Our room was excellent for our 2 night romantic getaway. We splurged and got a room with an outdoor Jacuzzi, which was lovely except that we were right next to the A/C, electrical area so there was a ton of noise. They tried very hard to make the terrace and the jacuzzi feel private - they definitely did the best they could, but I would have preferred it to be located the back of the room, rather than the front. We received complimentary glasses of wine upon arrival, which was great! We didn't wind up using the pool, but it looked very nice. It was on the small side, and I'm not sure how much sun it gets. My only real complaint, and why I wouldn't stay there again is the location. Although its a short walk to the beach, the walk wasn't a super pleasant one, and all of the nice restaurants and bars we wanted to go to were at least a 15-20 minute walk. The strip of Ocean Ave. where the restaurants are trying to get you to eat there is quite unpleasant, and unfortunately to get to the beach you need to walk through that. If location doesn't bother you - then this place is great!" }, { "user_review_posted": 50, "user_total_helpful_votes": 66, "expertise": 0.006298135275295, "user_cities_visited": 35, "review_days": 0.401423877327491, "helpful_class": 0, "review_text": "We booked an executive suite for our last night in Thailand and it was worth every penny! We had the most gorgeous suite with large bed with beautiful linen, TV with lots of English channels, a study and lounge area, dressing room, and the most luxurious bathroom with huge shower and spa bath set in the window so you can enjoy the gorgeous views of Bangkok. Also included in the deal was free afternoon tea-which was delicious - 2 hour complementary cocktail hour between 6-8pm , which included cocktails, wine, spirits, beer, and canap\u00e9s. We filled our boots with this!! We also had breakfast in the executive lounge, and a late check out until 6pm, so we spent the day in bed with room service. We paid 145 and it was brilliant value for money. There are other things included in the deal too so check it out! The staff were all superb and we loved our stay. We will definitely be back and recommended Aetas Lumpini to all." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.174698795180722, "helpful_class": 0, "review_text": "Hotel close to market street - great for union square, shopping and conference centre. Room adequate and staff helpful. However don't take a room at the front as it's very noisy. They did warn me when I checked in but I didn't realise how bad it would be." }, { "user_review_posted": 19, "user_total_helpful_votes": 16, "expertise": 0.003978001939638, "user_cities_visited": 91, "review_days": 0.527382256297918, "helpful_class": 0, "review_text": "I always stay at club quarters when I come to San Fran. The staff is wonderful especially Liz! She is very professional and if you need anything done she is the one to talk to. She is very efficient, courteous and informative. The rooms are very clean and location is perfect. I highly recommend staying here." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.050930996714129005, "helpful_class": 0, "review_text": "Great room at a great price. The location was close to the Strip without paying the higher priced Strip lodging costs. We also enjoyed Ellis Island Casino better than the large ones." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 3, "review_days": 0.88828039430449, "helpful_class": 2, "review_text": "I feel very disappointed to write this review. We had a wonderful time at the Cosmopolitan and the hotel itself is fantastic,especially the d\u00e9cor, the cleanliness and the location. It was all let down at the end when an item went missing from my safe. It wasn't that expensive, but clearly it's the principle. I informed the hotel of this, who passed me on to security and took my details. They advised me it could be handed into Lost & Found so to contact later. I had a flight to catch so I contacted them as soon as I returned, but nothing had been handed in. I fully appreciate that they aren't going to have a clue what happened, but an acknowledgement that it might have happened at all would have gone a long way. What raised my suspicions more was that a couple of dresses my wife left in the room (deliberately as no longer wanted) weren't handed in either, so it seemed apparent to me that perhaps they simply don't hand anything in to lost and found. I had a few email exchanges with their team and the frustrating thing was simply their denial that anything could have been taken from the safe even though we all know some staff must have access in case of emergencies. They also weren't interested in the issue I raised with the dresses as I hadn't reported them as stolen. Apparently they're not interested in whether things are handed in or not. Anyway, as I say the actual hotel is lovely and I would have loved to visit again, but their attitude to this incident has just put me off." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.332420591456736, "helpful_class": 0, "review_text": "I have a question, I booked a room at Beacon Hotel & Corporate Quarters, on September 3th . The problem is the check-in time is not until 3pm :( Is there a way I can leave my luggage at the hotel and then come back later????I would hate to just sit around and wait until 3pm to check in so I can leave my luggage in the room.Same thing with check out time is at 12pm, I wouldn't be leaving until 6pm. Will the hotel hold it as well?Thank you!" }, { "user_review_posted": 87, "user_total_helpful_votes": 39, "expertise": 0.002065997785615, "user_cities_visited": 19, "review_days": 0.102409638554216, "helpful_class": 2, "review_text": "This is a good option, especially given the safety concerns of staying near Market or the Tenderloin. The doorman gave us a good dim sum recommendation. Valet was easy and convenient. The front desk was polite. The best part was the location - near Union Square, by a trolley stop, and near some breakfast places. Price was reasonable. It was a little noisy, but they provide a sound machine and earplugs. Some of the rooms are smaller than others (stayed here twice - the first room was nicer). Lots of repeat business is also a good sign. A good choice, if you don't know SF very well and want a convenient and safe place to stay and still be close to everything." }, { "user_review_posted": 20, "user_total_helpful_votes": 4, "expertise": 0.000860642171466, "user_cities_visited": 10, "review_days": 0.439759036144578, "helpful_class": 1, "review_text": "The hotel is very close to Union Square and coffee shops and food outlets. The staff are very friendly and there is free wifi and a good cooked breakfast included in the price. Rooms are clean and I would come back." }, { "user_review_posted": 120, "user_total_helpful_votes": 14, "expertise": 0.00045606679171700004, "user_cities_visited": 35, "review_days": 0.296276013143483, "helpful_class": 1, "review_text": "This hotel from what I understood had just reopened after a major remodel. It is a very nice place to stay. Only one thing left to do this the restaurant next door. However there is a cafe type place along with a store attached to the hotel that had a lot of stuff to offer. The staff was excellent at all times. The bell folks included as well as the parking staff. The parking is strictly valet which cost but does have in and out privileges - just let them know that. Fee is added to your bill. Rooms are very nice and comfortable - very modern in style. I had a special business rate so my room did not have a good view - another building behind hotel - but it was OK - no time for sitting outside on patio anyway.Walk to all main areas - two streets or less from beach and many food places. I would recommend this hotel for anyone staying in the area that needs a moderate budget." }, { "user_review_posted": 62, "user_total_helpful_votes": 28, "expertise": 0.002082198801934, "user_cities_visited": 87, "review_days": 0.288608981380065, "helpful_class": 0, "review_text": "The Hotel is beautiful. Upon check in we were upgraded to a one bedroom suite with a view of the Washington monument. The living room was huge with double French doors to a Juliette Balcony that had lovely views. The bed was extremely comfortable with super soft linens.The bathroom was large with a separate soaking tub and top of the line toiletries.Service in the hotel was exceptional. The turn down service was better than other 5 star hotels where I stayed previously.We had brunch at the hotel restaurant which was very nice." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 7, "review_days": 0.349397590361445, "helpful_class": 2, "review_text": "Very disappointing experience and stay. Hotel has clearly moved to a model of servicing business/convention clients at the expense of individual travelers. Checkin experience at the level of a poor Courtyard Marriott. Room category booked and paid for 'not available'; tough luck, check back in a few days! Lightweight housekeeping service - dirty glasses left in room, mirrors not cleaned for days. Spare bed left leaning against wall in hallway for all five nights we stayed. Ghetto! Mai Tai bar staff exhibit zero personality, poor appearance and create no atmosphere. One star for the good size rooms in the historic wing (but tiny bathrooms), decent breakfast, nice beach views and efficient concierge and bell boy/valet service. Overall not recommended." }, { "user_review_posted": 30, "user_total_helpful_votes": 19, "expertise": 0.002964434146162, "user_cities_visited": 105, "review_days": 0.075027382256297, "helpful_class": 1, "review_text": "I'm struggling with this one. Objectively, this is a four star experience. Good value for a city that is in my opinion unnecessarily very expensive in the hotel department. Great location in the Marina with easy access to Chestnut and Union streets for trendy shopping and restaurants. Also easy walk to Ghirideli square then to Fishermans Wharf/Embarcadero etc. very nice staff who are willing to help when needed. A pool to use. Reasonable parking fees. Complimentary continental breakfast. Easy access to several bus lines to get you to most places you'd want to go to. Most importantly, this place is CLEAN. They've got all the above figured out. Sounds good, I know. And it is.Still, I just can't shake this motel vibe. Yes, it's a converted motel. But it's labeled and priced right now as a hotel. The rooms feel well appointed in terms of furniture, and like I said they're clean, but the bones of this place feel very motel. If you enjoy that feel, then this could very well hit the spot. Otherwise, if you are looking for a hotel, you may want to seek other options.One factor of note: their advertised complimentary town car to the Moscone Center is unreliable at best and is reserved weekdays only. Not a big deal, as the 30 bus is right there, but I found that particular advertised amenity to be non-existent." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 3, "review_days": 0.964403066812705, "helpful_class": 0, "review_text": "There is not much service from the hotel. There\u2019s weird sound from the water pipe of the room. I called the front desk and waited for them to fix the problems without any apology.The engineer is nice but the front desk is not really helpful." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.613910186199342, "helpful_class": 0, "review_text": "Thanks Liz for early check in. Hotel is in s prime location near China town and the ferry building. Beautiful hotel! Friendly staff!! Has beautiful decor and rooms are great size for the two of us. !!!" }, { "user_review_posted": 29, "user_total_helpful_votes": 15, "expertise": 0.002400818789545, "user_cities_visited": 109, "review_days": 0.745345016429353, "helpful_class": 1, "review_text": "the hotel is near perfect, but what makes all the difference is the staff: they are absolutely nice, friendly and helpfull. All our thanks, especially to Bom, New, Som-O, Ahm and all the others. We will be back!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.846659364731653, "helpful_class": 1, "review_text": "I usually don\u2019t leave negative review like this because most of the time, I\u2019m able to brush it off and make the most of the situation.It all started with the check-in kiosk. A great concept but I could not check-in without assistant. It looks like this is due to me booking thru Chase Travel vs PMGM directly. We waited awhile for a representative to help out.After we received the help with the booking, we noticed that the room says that it was a Queen room. I made the representative aware that I paid for a King room. She told me that, she\u2019s sorry but there\u2019s no room available and I would have to accept the Queen room. This did not sit well with me because it goes agains logic and moral. I have already paid for the King room and I\u2019m being told that I\u2019m getting something lower then what I\u2019ve paid for. Then I was offered credits. I did not want the credit so I asked for the manager so I can look into canceling and booking with another resort. That\u2019s when I was told that they were able to find a King room for us, so I accepted that.We check-in and went to the room, only to find out that we were placed in a room that\u2019s nothing like what I saw in the pictures of the room we paid for. The bed was definitely a Queen and not King. Again, we just made the best of the situation and didn\u2019t complain further.Lastly, we used the pool and for some reason, there was a constant sewage smell around the north pool. Imagine using this time to relax and vacation, only to smell that all day long.As you would expect, we could be offered free stay and we would have to turn it down. Now I\u2019m considering the MGM brand and all it\u2019s resorts. I used to be a huge fan and loyal customer of the MGM brand." }, { "user_review_posted": 101, "user_total_helpful_votes": 54, "expertise": 0.002485352805389, "user_cities_visited": 158, "review_days": 0.50985761226725, "helpful_class": 0, "review_text": "We have visited the JW Marriott on several occasions and this time it seems that the hotel is very run down for a JW Marriott. We were upgraded to a two bedroom suite which normally would be a great treat, we had to ask to be moved as soon as we came into our room since it was so dirty. The couch, carpet and balcony were so filthy, we were moved to another suite that was cleaner, but still not great. This is a beautiful location and it's a shame that the landscaping, pool area, carpets and even the valet service are not to the standard of a JW hotel. The lounge chairs in the pool area are dirty, the carpets in our rooms are discolored and filthy, as are the windows and balcony area. When we went to get our car at the valet, the gentleman opened the door for my husband and although I was sitting right behind him, he just walked away and didn't bother opening my door.The poor fish in the pond must be starving for oxygen since the pond is overgrown with mold.The new restaurant is great. Our server Jose was beyond helpful and the food was excellent. I spoke to Lauren, and she listened to my concerns and was kind enough to send a beautiful cheese platter and a bottle of wine to our room. Thank you Lauren.We love this resort to get away from the busy strip, but it will be hard for us to return under the current conditions and the price charged. We would gladly pay for a resort fee, but the resort is far from being one...We sat in the balcony which had four lights, the glass was dirty and only one lightbulb worked. There's no need for maintenance not to change the lightbulbs...Please Marriott, take care of this beautiful property. Trim the trees and clean the hotel.The staff is kind and attentive, but we will not be staying here are again until they start cleaning it.....Sorry." }, { "user_review_posted": 82, "user_total_helpful_votes": 28, "expertise": 0.0015474335478210001, "user_cities_visited": 28, "review_days": 0.102409638554216, "helpful_class": 2, "review_text": "Where do I begin? The Las Vegas temperature was 112, average, daily...super hot! The a/c in the condo's are set by body heat; which means, if you leave, it's hot, & when you come back, takes forever to cool off & it never really cooled off...we checked out days early to a hotel room to be comfortable. So disappointed in the overall \"beauty\" of this place, which is lacking!!! Not to mention the Wi-Fi; could never get it!! It was supposed to be a week of stress free, vacation time, and it turned into the most miserable trip ever!! We will not be exchanging our week for here ever again!!!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.985761226725082, "helpful_class": 0, "review_text": "The Bayside rooms have a spectacular view of the Bay Bridge and Ferry Terminal. A fantastic get-a-way! The hotel in located with in walking distance of many beautiful sights. Very helpful, friendly staff and knowledgeable of the area. If you do not arrive by Ferry and arrive by car, there is a large valet fee for parking." }, { "user_review_posted": 8, "user_total_helpful_votes": 1, "expertise": 0.0004965243296920001, "user_cities_visited": 9, "review_days": 0.39813800657174103, "helpful_class": 0, "review_text": "This holiday Inn Club vacation is homely, clean, peaceful and quiet! It's a home away from home. The Apartments are spacious, and well equipped with all the amenities including unlimited WIFI.It is within walking distance to the famous strip; you will not miss on the day and night life in the city that never 'sleeps'; shopping, walks along the strip and touring of amazingly architectural designed hotels such as the Ceaser Palace!!!The staff are friendly and helpful!Really Really a nice place for a relaxing holiday!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.309419496166484, "helpful_class": 0, "review_text": "Overall Nice hotel but paying to park at the hotel seemed ridiculous to me $41 dollars a day for regular parking. Security never came back when asked to help with getting another room card. No new supply of towels for the room. Those things were my only issues." }, { "user_review_posted": 28, "user_total_helpful_votes": 13, "expertise": 0.0021437240900990004, "user_cities_visited": 10, "review_days": 0.45071193866374504, "helpful_class": 2, "review_text": "I stayed at the hotel with my son over spring break during our first trip ever to Hawaii.Here is a summary of our experienceThe staff (manager, room cleaners, maintenance men, front desk) are great. They were always friendly and accommodating.Hotel offers fresh beach towels any time you want them and beach chairs.This is an older hotel, so don't expect everything to look brand new.The rooms are decent, the fridge was great, and the room layout was excellent. We had a room with a single bed and double bed.The hotel location is great, just a couple of blocks from the main Waikiki beach.There is a Food Pantry grocery store that had everything we needed (PS I don't recommend buying any of the pre-cooked whole chickens because they tended to be way overcooked, dry and tasteless)The hotel has a free shuttle service that takes you from the hotel to various destinations in and around Waikiki which we used often.For other travel, we used the city buses which take you almost anywhere on the island you want to go. The hotel staff were great giving advice on how to get to various locations on the island.You have to be aware that you will pay $18 per day \"resort fee\" which covers daily newspapers, video rentals, beach towels, and the breakfast. Its not over the top, but after we booked the package, the hotel raised the cost of this. Truth be told, a majority of this cost covers the breakfast, which was pricey given the food offered was at the lower end of quality and selection. It caters more to an oriental clientele. We stopped eating there after three days. The food was not what I would call \"kid friendly\", and they served the exact same food every day." }, { "user_review_posted": 28, "user_total_helpful_votes": 8, "expertise": 0.001276776847779, "user_cities_visited": 21, "review_days": 0.7371303395399781, "helpful_class": 1, "review_text": "The hotel was extremely well located, near Kao San Road and just 20 minutes walking to Grand Palace.The street haven't so much noise but the rooms soundproofing is so bad, so maybe you will need some earplugs to sleep.The staff speaks basic English and will not help you if you ask any information. You will need to pay a 1.000 bath deposit.The room is clean everything day and worth for what you pay. The swimming pool is a nice bonus." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5783132530120481, "helpful_class": 0, "review_text": "Staff was friendly at check in. Walls are thin, you can hear Everything!! Was charged an addl $20/day that i didnt know about for facility fee that was not listed on my confirmation purchase. Managers will not return my call." }, { "user_review_posted": 30, "user_total_helpful_votes": 19, "expertise": 0.002964434146162, "user_cities_visited": 99, "review_days": 0.102409638554216, "helpful_class": 1, "review_text": "I was here for business. I think the best thing about this hotel is the location, as the neighborhood is pleasant, and the metro is right there for everything else. There are lots of food choices nearby. The room was average, and the room service- meh. Overall a positive experience though." }, { "user_review_posted": 23, "user_total_helpful_votes": 4, "expertise": 0.000733992487371, "user_cities_visited": 20, "review_days": 0.487951807228915, "helpful_class": 0, "review_text": "The location of this Westin is stellar- you can walk to Pike Place, the monorail is right outside for a quick trip to the Space Needle, and you're not far from Belltown and Capital Hill restaurants.However, the location does not seem to justify the excessive pricing. Rooms are small, there is no refrigerator or microwave, and the pool area is underwhelming.Check in and out was quick and painless and the staff were friendly and willing to answer questions.The beds are very firm, which worked for me and my fianc\u00e9 hated. Pillows are awful and shapeless.I enjoyed our view and was happy to pay the extra $20 per night for a partial view of the Sound." }, { "user_review_posted": 522, "user_total_helpful_votes": 110, "expertise": 0.0009127254387440001, "user_cities_visited": 102, "review_days": 0.196056955093099, "helpful_class": 1, "review_text": "Stayed at this prime downtown location mainly because of its cheap rate at Christmas week. Located in the heart of the downtown this hotel has all the amenities of the standard Embassy including free breakfast and evening drinks as well as screaming kids/families. Actually although the hotel was packed it really was not too bad. Yes both breakfast and happy hour were crowded but everything was well managed. The breakfast buffet was superb even by ES standards with smoked salmon and whitefish available. The room, gym and pool were also first rate. Nice stay, well done!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 28, "review_days": 0.552573932092004, "helpful_class": 0, "review_text": "We had a wonderful experience at Motif! Everything exemplary! Seattle's weather also cooperated, for which we were very grateful! We were able to borrow umbrellas on the one rainy day. The daily wine time is very nice also. It was pleasant to sit by the outdoor fireplace with a glass of wine." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.5892661555312151, "helpful_class": 1, "review_text": "Centrally located to get anywhere in the city easily. Bart, Cable Cars, trolleys & buses all within 1 or 2 blocks. Union Square easy walking distance. Fabulous restaurants walking distance or within minutes on transit. Room a decent size, clean, comfortable, and a fair price given it is SF. Helpfulness of staff from average to excellent - I found walking up to the registration desk and talking to staff gave me insights to the city. We would stay again." }, { "user_review_posted": 25, "user_total_helpful_votes": 4, "expertise": 0.000666445989186, "user_cities_visited": 13, "review_days": 0.8483023001095291, "helpful_class": 0, "review_text": "The room was typical of a luxury hotel room but a few things were worth commenting on that were disappointing.Shower - a style with no door and there is no way to not get water on the bathroom floor.Desk - there was a sofa and table slightly higher than a coffee table but not as high asa desk or dining table so if you have work to do with a computer you have to hunchover to do it. I maybe in the minority of working while staying at Nabu but many luxuryhotels have a desk in the room.TV - no weather channel or GOLF channel, these should be required.What irked me more than anything else - As many luxury hotels have they have anhonor bar. There is a sign next to it that says \"Personal use of the refrigerator willresult in a $75 charge\". That almost made me lower my overall rating to 3 stars instead of 4 stars.Front desk person was always helpful. You feel special when staying there as theentry is out of the way and understated.The Buffet in Caesars was bigger than any buffet even Bellagio's.One of the most impressive pool complexes.First night the hot water was broken but they offered a free day use of shower in spa.Even with the negatives I enjoyed staying there." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6007667031763411, "helpful_class": 0, "review_text": "Nice location for walking around the city, clean rooms and friendly staff...only drawback was noise in the halls and other rooms could be heard very easily. Earplugs solved the problem. Otherwise it was a very nice experience and I look forward to returning in the future!" }, { "user_review_posted": 53, "user_total_helpful_votes": 13, "expertise": 0.001080486906122, "user_cities_visited": 37, "review_days": 0.5465498357064621, "helpful_class": 0, "review_text": "I was in town this weekend for a concert at CenturyLink. I was a little delayed on getting it booked so I did on PriceLine. No issues there other than the Hotel fee you don\u2019t pay up front so don\u2019t be confused when you get to the counter to check out like I did.Very comfortable and spacious. Also very updated. The staff was friendly and they do offer bicycles to go around the city. Wasn\u2019t sure of the time limit on those but saw several people use them.The beds are comfy. The bathrooms clean and modern. The TVs connect to any device to stream if you need. The location in the city is pretty nice. An easy walk to every where.I\u2019d definitely stay here again." }, { "user_review_posted": 156, "user_total_helpful_votes": 99, "expertise": 0.002970658382773, "user_cities_visited": 64, "review_days": 0.8587075575027381, "helpful_class": 0, "review_text": "We have stayed in MANY hotels in the UAE, especially in Dubai and Abu Dhabi. I must say, the H ranks right at the very top. It's in a good location very near the Trade Center r/a. Everything is on site: restaurants, bars, night clubs, a cafe, cigar lounge, state-of-the-art fitness center, pool, residences, businesses, etc.What stood out the most about the H is the service. OMG! When we arrived, we were greeted by Ms. Enas! Have you ever wanted to just hug someone? Well, we wanted to hug Ms. Enas! She was extraordinarily helpful, professional, and proficient and had a splendid personality! She checked us in and upgraded us to a suite and gave us complimentary late checkout. Whenever we passed through the lobby she greeted us with a smile! Ms. Enas is simply AMAZING!We enjoyed the breakfast both mornings we were there. The hostess was not friendly AT ALL. However, one of the waiters, Mr. Schyeme was awesome! He was always friendly and made the BEST cappuccinos! Thanks, Mr. Schyeme!Complimentary valet service is offered. Although there are many gentlemen who work in valet or as greeters, the most professional, helpful, and hardest-working undoubtedly is Mr. Kevin. Although parking and valet were quite busy, the other men stood idly by and Mr. Kevin efficiently and effectively handled the steady flow of traffic and guests, all the while making everyone feel welcomed. He ensured that our car was brought up. Then he loaded our luggage. Mr. Kevin is dynamic!The rooms at the hotel are nice. The carpets and upholstered furniture were worn and stained. However, the room was still clean. Our suite was very spacious, yet cozy and comfortable. The bathrooms were impeccably clean and roomy. There was a fully-equipped galley kitchen and a washer/dryer in the room also.One of the many things we liked about the hotel was the use of complimentary Wi-Fi and WhatsApp. We ordered room service and requested more water via WhatsApp; we did not have to call the front desk. Ms. Grace even sent us a message ensuring that we were enjoying our stay via WhatApp. That was really convenient.The workout facility is truly state-of-the art. There's a variety of modern machines and virtual workout classes.This hotel is definitely at the TOP of our where-to-stay-in-DXB list. We look forward to our next visit soon." }, { "user_review_posted": 30, "user_total_helpful_votes": 16, "expertise": 0.002478943690463, "user_cities_visited": 12, "review_days": 0.5093099671412921, "helpful_class": 0, "review_text": "The first impression when you walk through the doorway of a fancy hotel should be its ambiance, not a prominently displayed set of rules.But that is what you get when you enter the W. This sign (seen in photo) states standards such as NO noise after 10pm and NO alcohol or parties in your room. Which to me says - guests are loud and like to party (but the hotel hates those kinds of people).So, as a guest walking in, my impression was that you could anticipate one of two experiences: A) you could be a haver-of-fun who is going to get in trouble or B) you could be the type seeking respite, in which case you'd be annoyed with the noise level. And the fact that the sign wasn't spellchecked first (!) says to me - this is a rushed, last-minute solution to a recurring issue.I am a little but of both types of traveler listed above, and I found the hotel to serve both rather poorly. First off, the partiers are screwed because of the cheap, flimsy construction (barely) separating their antics from the people next door. (I went down a couple of floors and was about to call for my friends' room number, but as soon as I exited the elevator, I could hear them speaking at normal voice level, half a floor away.) So I can definitely see why they would have widespread noise issues. But I still think quality customer service would entail dealing with these on an individual basis rather than warning all guests that walk through the door.Secondly, as a seeker of respite, I can tell you: the. Pool. Is. Crap. I really dont think many people come here for that, so I am not sure how much I should wiegh in, but I am a pool person. And this place screamed of cut corners! The towels are those crappy cardboard ones with the blue stripe. The loungers look NOTHING like the photos-shabby, worn and no pillows. While the pool looked clean, the floor, windows, and walls were rather offputting. And the \"decorative planters\" have gone to complete shambles. Like now-a-trash-can shambles. I get that this probably isnt the most popular part of the hotel, what with the city surrounding, but this says to me - we windex our drinking glasses rather than properly washing them. (Which, looking at the glasses, I wouldn't drink from.)All in all, the hotel isn't a total loss. It is in a great location, if a bit tourist-trappy. And it tries to be trendy, in a strip club/bad art kind of way. The food was decently priced.I'd come again for a bachelorette party or a concert perhaps, or if they had an \"amazing sale\". (That's if I thought they wouldn't kick me out. Maybe invest in some sound proofing?)However, If I were seeking a high-class, relaxing in (actual) style kind of weekend, I'd go elsewhere." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.715224534501642, "helpful_class": 0, "review_text": "What a great night myself and my husband had at the H Hotel we had been celebrating an anniversary. At checkin the team were great very friendly, A delightful male sorry I never got his name was very professional, polite and had great knowledge of the hotel. After finding out we were celebrating he upgrade our room from free to suite which was beautiful, it was bigger than our apartment! the view fantastic. I booked myself in for a massage and used the spa area after I come away feeling relaxed and very much pampered and you can use entertainer!!! dinner and breakfast we eat at Eat & Meat which was perfect as my hubby very fussy eater. I had steak cooked to perfection he had the buffet which he could pick at what he like there was lots to choose. The waiter was great made I feel very welcome matched great wine to our meal.. after we chilled in H bar which turned out be ladies night so free drinks for me! The next day we had late check out so enjoyed the gym, pool and spa areas. I could not recommend the hotel more next time we book in for longer, the team where all so friendly and welcoming! I almost forgot the cakes in Gallery are irresistible... Thank you we had amazing stay Kathleen & Kourosh" }, { "user_review_posted": 42, "user_total_helpful_votes": 16, "expertise": 0.0017391487103500002, "user_cities_visited": 82, "review_days": 0.050930996714129005, "helpful_class": 1, "review_text": "I stayed here with my girlfriend for a week and it was a lot of fun. With the Hula grill, Dukes and the beach all in the same complex it was so easy to get everything done and stay in the same place. Location is perfect, staff are friendly. Only two things which I was surprised about being asked to go to a timeshare meeting. I thought I paid enough money not to hear about that. Also the activity staff were not great we wanted to go to a certain boat cruise but were pushed to another one and it was terrible, next time i will research activities myself and not ask the hotel staff." }, { "user_review_posted": 12, "user_total_helpful_votes": 9, "expertise": 0.0035308396778100004, "user_cities_visited": 10, "review_days": 0.31653888280394304, "helpful_class": 0, "review_text": "We prepaid the hotel and stayed here in 2 rooms for 5 nights....on top there was an additional charge of $30 plus that was added nightly for each night we stayed. In the end I argued with the manager who was kind enough to \"cut down\" the nightly fee to only 4 nights total instead of 10 which is really ridiculous. If the hotel bluntly wants to make extra money off guests it should include it all in its nightly rate instead of confusing customers like me with phowny extra charges that really give you no added benefit for the money they extort from you. Internet should be included in the daily rate as should be the water bottles which room service failed to put in our rooms daily. On top, their concierge service is poor and ill informed. Im never coming back to this hotel." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.934282584884994, "helpful_class": 1, "review_text": "A real feeling of belonging here. Everyone was so friendly and helpful, the real Aloha spirit! The room was a suite with small kitchen, 2 burners for cooking, and all of the utensils needed. We cooked daily, which saved our budget for special eating out occasions. I enjoyed their Fish Hook restaurant for breakfast. The cooks and servers made us feel so at home. Very good bacon! Generous portions.The hotel is kept so clean, and smells so good when you enter. Peaceful Hawaiian music is piped into the lobby and open Mezzanine levels, as well as the workout room. Complimentary pool towels and beach towels, as well as beach equipment, at no cost. Swimming pool is small but nice. Barbecue grills available for cooking out by the pool. Gardens to explore on both sides of the hotel with mant exotic plants and birds. Walking distance to many stores and restaurants. Valet parking for everyone. Balcony with great view.We just loved our time here." }, { "user_review_posted": 94, "user_total_helpful_votes": 47, "expertise": 0.002317113538563, "user_cities_visited": 40, "review_days": 0.084884994523548, "helpful_class": 0, "review_text": "Nice 2-night stay this week. Location close to the Mall and the White House, both within walking distance. Rooms were very clean. Comfy chair next to the bed. While bathroom was decent size, overall room size felt small. i know it's a big city hotel room but I still felt it was on the small side. Nice fitness center and whirlpool. Starbucks in the lobby was good breakfast spot. Excellent staff from check-in to bellmen." }, { "user_review_posted": 21, "user_total_helpful_votes": 4, "expertise": 0.000814404985209, "user_cities_visited": 42, "review_days": 0.065717415115005, "helpful_class": 0, "review_text": "So, I parked my car at the double tree. Gave the valet my keys after I parked it (the valet was not there to receive my car). Long story short, I was called down by the valet stating that my key was broken.They broke my key and after weeks of speaking on the phone and via e-mail, they are not going to own up and replace it. They stated that it was broken when they received it. If that was the case, why would the valet take a broken key(my mind is blown)?My bill for a new key for my car is nearly $250 from Honda. Not only will I never stay at a double Tree, but I will never stay at a Hilton either.Terrible customer service and nothing but excuses.Stay away, please." }, { "user_review_posted": 258, "user_total_helpful_votes": 60, "expertise": 0.001018708831461, "user_cities_visited": 131, "review_days": 0.6018619934282581, "helpful_class": 0, "review_text": "Great location but lower rooms will hear continues noise from traffic and cable car. friendly staff but lobby, elevator and rooms are a bit cramped and showing age. It's a SF landmark so still worth spending a night or two." }, { "user_review_posted": 24, "user_total_helpful_votes": 12, "expertise": 0.002317113538563, "user_cities_visited": 49, "review_days": 0.326396495071193, "helpful_class": 0, "review_text": "This was our first stop on our California adventure. Nice hotel in a central location. Walk out the hotel to the right and its full of designer shops and beautiful architecture, turn left and there's homeless and hostels! Bizarre! Staff friendly enough (could have been more smiley) but good enough. Complimentary breakfast for us all for the first morning then paid for it afterwards. The free one was lovely, second one was a disaster which they ended up giving to us for free! The view from our room was the air conditioning ducts and the noise they kick out is incredible (could not have the window open!) - awful and had we been stopping more than three nights I would have asked to be moved. All in all, comfortable enough, clean enough and hospitable enough. Although the price of parking is extortionate. We had a lovely time in San Francisco and I would recommend the hotel as a pit stop but not for any length of time." }, { "user_review_posted": 38, "user_total_helpful_votes": 10, "expertise": 0.001167267722434, "user_cities_visited": 109, "review_days": 0.23877327491785302, "helpful_class": 0, "review_text": "We stayed here in March 2016 for 2 nights. The room was big and clean, the bed massive and comfy but the best thing about the hotel was the location. It's a 5 min walk to the beach and is walking distance to the centre but it's not right in the thick of it which meant it was quiet and in a more chilled part of south beach. The breakfast was also good and the staff were really friendly. Can't fault it!" }, { "user_review_posted": 23, "user_total_helpful_votes": 26, "expertise": 0.005377814237535, "user_cities_visited": 14, "review_days": 0.054764512595837006, "helpful_class": 0, "review_text": "Design hotel. Very cool, warm ambient. Very clean. Courtesy wine glass and tea cup. Helpful and gentle staff. Super central location. We found an offer in booking.com and our room was small, interior but comfortable. The only problem was the noise coming from some machine going on from the outside (maybe heating?) and we could hear it also at night with the windows closed. I guess they have much better rooms!" }, { "user_review_posted": 73, "user_total_helpful_votes": 37, "expertise": 0.0023503663095010003, "user_cities_visited": 27, "review_days": 0.44194961664841104, "helpful_class": 1, "review_text": "Great location in a very central part of Waikiki Beach. The water is literally across the street, so easy.I came on business and it was easy to work here. Easy WiFi, everything was simple. I saw lots of vacationing guests enjoying it as well.Take a shuttle from the airport to get a bit of a ride through town, it's so beautiful out here.Prepare your wallet for getting ripped off on everything... that part sucks but such is tourism in these areas. If you rent a car you can save money by eating outside of the Waikiki zone and getting your bottled water and snacks in the residential areas rather than on the boardwalk.Yelp stuff and don't rent surfboards on the beach. There are local merchants that rent boards for $25 a day just 1 block away from the water, but you pay $25 an HOUR when renting on the beach.The hotel itself is decent. Bathroom could use an update but when you're in paradise you focus on the view. Noise levels are ok as well, the door shutting is quite loud but nothing else was significantly noisy.Enjoy Honolulu!" }, { "user_review_posted": 42, "user_total_helpful_votes": 18, "expertise": 0.001970334641635, "user_cities_visited": 14, "review_days": 0.36035049288061305, "helpful_class": 0, "review_text": "My friend and I stayed here this week and it was wonderful. The accommodations are impeccable, the location is so convenient & close to everything. The staff was so friendly and helpful. I've stayed in lots of wonderful hotels and this was right up there with them. Highly recommended!!!" }, { "user_review_posted": 48, "user_total_helpful_votes": 23, "expertise": 0.0022159696936260003, "user_cities_visited": 19, "review_days": 0.25575027382256305, "helpful_class": 0, "review_text": "I booked this hotel for 5 nights in February for my boyfriends 21st birthday, it was our first trip to San Fran. The Handlery was recommended by the Virgin Holidays sales advisor and it did not disappoint!To start with the rooms are so big! I paid extra to upgrade to the Premium section, which i could highly recommend (only about $116 in total for the 5 nights) as i think virgin only offer the Historic section (which i can't comment on as i never seen it). Our room had a small balcony but we never really used it as it faced out onto the pool as other rooms. The room had two queen sized beds (i think), large flatscreen tv, tea and coffee making facilities, large dressing table, arm chair, spacious wardrobe with a safe, double sink and large bathroom with a tub and built in shower.The hotel has an adjoining restaurant which serves breakfast and we were given complimentary breakfast vouchers for each morning (saved us a ton of money as San Fran is sooo expensive). There were only 3 choices but they would suit everyone with the waffles, big american breakfast, or granola and fruit. The staff are also super friendly and helpful.Location of the hotel is perfect, its just off union square and close to a walgreens (supermarket). Lots of restaurants to eat round about the hotel and 2 second from the bus tour stops (we used City Sightseeing as they went more places but were about $90 each for a 5 day pass). It is so easy to get about on the bus tours as they take to all areas of San Fran and give you great info on the history of the city.I would definitely recommend this hotel for those traveling to San Fran for the first time and want to be in a central location. If you have more cash to spend then there are definitely other hotel that look a lot nicer but for the service the Handlery is outstanding." }, { "user_review_posted": 142, "user_total_helpful_votes": 104, "expertise": 0.0034453660060320005, "user_cities_visited": 300, "review_days": 0.339539978094194, "helpful_class": 0, "review_text": "The Palomar was a really excellent hotel to stay in and it was a wonderful base for exploring Washington DC. I'd have no hesitation to recommend it and would happily revisit.We had planned to stay 5 nights, but shortened our stay by one night, as we had an early flight out of BWI and needed to be closer to that airport. But the move was out of necessity, not choice.The Palomar is in a great location and just a little way away from DuPont Circle. We arrived by train from New York and caught the metro to DuPont station and it was just a short walk from there. I think the hotel was probably once 5 stars and has just aged that little bit, but I think it is still excellent. The reception area isn't large, so I can imagine that they might get busy in the lobby, but we encountered no issues. It's clean and welcoming and in that front reception area they also serve coffee in the mornings and wine in the evenings.We were apparently upgraded when we arrived and ended up in room 604 which was certainly really big and spacious. We appreciated the extra room and could spread out our open cases without fear of tripping over them. There was a glorious king-sized bed with a number of pillows to choose from. The have a mini bar, but you need a key for that. The air conditioning worked well and kept the room at a steady temperature, during the heat we experienced. There were fantastic block out curtains that kept out the light and enabled good sleep. The window overlooked the pool. The bathroom was wonderful, although the shower over the bath is a little outdated and that's one improvement that the hotel could make. The bathroom products were divine. The pool is lovely and intimate and it was great to be able to use it. Free wifi throughout the hotel as you'd expect. The only negative that I can comment on, is the really expensive prices at the business centre. I needed to print one piece of paper, which forced me to log on to their system for a minimum of 15 minutes. I can't recall what that cost me, but to print one page was $0.49. And no one knew had heard of air print, or offered that facility.We love walking and so we walked all the way down Connecticut Ave and visited the Mall and all the monuments and museums. We found that quite do-able, but you can obviously use the metro and get much closer and save time. I noticed that the hotel offers bikes, but we never bothered. We also went the other direction into George Town and that's also quite walkable and a lovely part of town.The area has plenty of eateries and restaurants and I'd also recommend visiting 18th Street for more great dining options.The Palomar was fantastic and along with great weather, I'm sure it helped to make our visit to Washington DC all the more fabulous. I can't recommend the hotel more highly and look forward to the day I return." }, { "user_review_posted": 13, "user_total_helpful_votes": 12, "expertise": 0.004371111620366, "user_cities_visited": 7, "review_days": 0.343373493975903, "helpful_class": 0, "review_text": "What a superb place. Sadly, my visit did not start too well. My fault ,certainly not the hotels. I arrived at about 8-00 am and had to wait for a room to be vacated and prepared. This should have been early afternoon, but the lovely staff did everything possible to make me comfy, and sort things out quickly. This was done by 11-30. The actual hotel is one you could repeatedly return to. It is very clean ,tidy, with wonderful helpful staff. I did a lot of roaming around and they gave me precise directions. It is very close to loads of amenities, food ,drink etc. The breakfast at the hotel was very good as well. The only problem is, when weight goes on, I,e, food and the odd beer,!!!! the walking gets a bit harder.I can honestly say, it was a pleasure to stay at the Clover Asoke and would definitely recommend it to any future customers.Thanks for looking after me so well. Regards. Mick." }, { "user_review_posted": 54, "user_total_helpful_votes": 24, "expertise": 0.0020473966187300003, "user_cities_visited": 23, "review_days": 0.128696604600219, "helpful_class": 0, "review_text": "Everything was excellent. Especially the doorman who has been with you for +40 years. He dispensed invaluable local knowledge to us. My only problem was with one of the bartenders. She shall remain anonymous for this purpose. However, for a small hotel bar that would seem, as if in my opinion and fellow Mom + Pop food service owner,she would be a little bit more \"heavy\" in her free pouring of liquor. Yes, I know it is about money, but if I am willing to drop enough money in your hotel on accommodations and food then perhaps the bartender would be a bit more \"heavy handed\" and give a \"generous\" pour. After all, they do also work for tips and I tip better when I know my bartender is taking care of me. The other fella who was bartending on another night, Rory,was acutely aware of this.Everything else was EXCELLENT!" }, { "user_review_posted": 3, "user_total_helpful_votes": 9, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.000547645125958, "helpful_class": 1, "review_text": "The hotel location is excellent. Close to all important places like restaurants, shopping malls. The hotel is very clean and tidy and the interior is very good. Recommended for a good stay with your family. i did not use the room service so hence cannot say anything about the room service. Breakfast has variety." }, { "user_review_posted": 299, "user_total_helpful_votes": 159, "expertise": 0.0024713663589350002, "user_cities_visited": 370, "review_days": 0.205366922234392, "helpful_class": 0, "review_text": "I found this hotel on TripAdvisor and decided to try for it for my husband's birthday weekend. We had a group of 10 and everything was just perfect. Reservations were a breeze and the hotel surprised us with champagne and goodie bags in our rooms. The hotel is older but honestly you'd never know that. The rooms are very clean, comfy beds, lots of plugs and room to move around. I'd highly recommend. I also loved Union Square as a location! I normally stay down by the water when in San Francisco. You just get a different vibe here. Lots of great restaurants and shops near the hotel. You almost feel like you're in New York. You can catch the cable car right outside the hotel too. This is my new SFO favorite hotel!" }, { "user_review_posted": 40, "user_total_helpful_votes": 11, "expertise": 0.0012247600132400001, "user_cities_visited": 44, "review_days": 0.275465498357064, "helpful_class": 0, "review_text": "Great rooms, ammenities and casino. Not a tourist trap. Rooms are nicely appointed and very luxurious w/marble bathrooms. Restaurants are decent and they even have a movies theater. More of a locals place in the Summerlin area close to shopping." }, { "user_review_posted": 57, "user_total_helpful_votes": 17, "expertise": 0.001337615250749, "user_cities_visited": 49, "review_days": 0.6467688937568451, "helpful_class": 0, "review_text": "Gone are the halcyon days of Paris Hilton and the more epic version of Ghostbar, here now are the days of Mike \"The Situation\" and $5 blackjack. Aside from a quick nod to \"The Situation\" and his crew ~3am, the rest of my time at Palms was rather unremarkable. I've stayed here a few times, and this time had a salon suite, which was super dated, musty. Was moved over to a premier room, which had a newer feel by comparison, but it still had some questionable elements -- stains on the carpet and what appeared to be hair dye in the shower. Both rooms were very basic. To be fair, the Palms is in the middle of a casino and common space renovation (might be nearing completion?), so there is some \"pardon our dust\" leeway given. The new restaurants and bars look nice, though on this trip I only had time to try the diner and the food court. I'd pass on a stay here unless you can swing the ultra suites (bowling alleys, basketball courts, stripper poles, etc) or maybe stay at the walkway-connected Palms Place (see review). The casino floor, however, is shaping up nicely, so come by for a bite at one of the new restaurants and maybe stay for a few turns of the cards. Hopefully standard room renovations are on the agenda." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.488499452354874, "helpful_class": 0, "review_text": "This is day 2 of my Stay. I thought I'd document how it's been so far:Day 1: After my arrival at around 2pm, I headed up to my room to catch a nap. I put the DND sign on and tried to get some sleep. 30 minutes later, The door opens(!) and the service lady is asking me if I'd like to have my bed made. I was baffled: 1. I have the DND sign on and 2. I've just checked in. I told her no and that was it.Day 2: I put the \"Please make up my room sign\" on and left at around 9:00am. I came back at 3:00pm and the room wasn't made yet. I called the service desk and asked for service. I was told that they're sending someone up. an hour passes and noone comes in. I call again and the service desk lady tells me that she can't get the service people on the radio....There's still tomorrow and Tuesday. I hope it gets better!" }, { "user_review_posted": 186, "user_total_helpful_votes": 231, "expertise": 0.005919139500201001, "user_cities_visited": 176, "review_days": 0.043263964950711005, "helpful_class": 0, "review_text": "This is an expensive place, which prides itself for being up market and high class.The staff is very pro, courteous and efficient.However, the hotel is past its prime. I had a spacious room on the 16th, but the furniture is showing its age. The bathroom was really nice.Wifi is very fast, BUT, check whether it is included in the price when you book, at, by default, you pay -dearly - for it.They have a nice gym, with a large pool and jacuzzi (open 24); although the pool is so shallow at one end that you can barely turn around.Both women's and men's changing rooms have a sauna and hammam. Since there is a timer for the sauna, it is advisable to switch it on, and then do some exercise.All this is very nice and relaxing, BUT, by default it is not included. You need to pay for it.Likewise, breakfast was not included. I was proposed a room upgrade with breakfast for an additional 70$ !There is a Starbucks downstairs, but it seems that the whole hotel is going there for breakfast. There may be a line.In conclusion, certainly worth it, IF your deal includes everything. Otherwise, it is a rip off." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7009857612267251, "helpful_class": 0, "review_text": "We had an amazing 5 night stay at the Jefferson. The staff was incredibly engaged and attentive. The experience we had from check in to check out was flawless. The rooms are beautiful, elegant and quiet. The Quill is a fun place for a quality pre or post dinner cocktails and we really enjoyed the staff. The hotel is in a great location for all of the sites and museums and is surrounded by some top notch eateries within easy walking distance. We will definitely be returning." }, { "user_review_posted": 132, "user_total_helpful_votes": 54, "expertise": 0.0018757585788370002, "user_cities_visited": 92, "review_days": 0.015334063526834002, "helpful_class": 0, "review_text": "I spent two nights at this hotel. In nearly all respects, it is top-notch - at least in the most important aspects. First off, the people are wonderful. I was very much impressed with the pleasant demeanor of everyone from the hotel that I came into contact with. Another reviewer remarked that the room was small. Mine was not huge, but I found the size to be completely adequate, at least for a solo traveler.The bed was absolutely wonderful, in my opinion. It was comfortable and the linens were clean and fresh. A fellow traveler complained about the non-foam pillows in his room. Personally, I liked them (I do not care for spongy pillows).The room was very quiet except...EXCEPT for one thing: A nearby fire station. My room was on the back side and, both nights, I was awakened by screaming sirens. This sure isn't the hotel's fault. But if you can get a room on the front side of the building, I think that that would help. I was on the seventh floor and the sirens could have awoken the dead. They love their sirens in Chicago, apparently. But aside from the sirens, I slept very soundly.One other minor annoyance - I believe that this is a Radisson thing: The rain-type (ceiling mounted) shower heads. I've stayed at other Radisson properties that had these. I don't like them. Maybe you do. If so, you'll love the shower. I don't and I didn't. I prefer a good old-fashioned wall-mounted shower head that I can aim toward or away from my head. My room had a large bathtub in addition to the shower. I do not know if all rooms have tubs or not. I would have preferred a larger sink/vanity in lieu of the tub. Again, minor.There was no carpeting in my room - just laminate and tile. I rather liked that since carpet tends to be gross, or can be. I understand that some of the rooms do have carpeting.So that's the scoop. In my opinion, you may be able to do better in Chicago. But you can sure do a whole lot worse. I would definitely consider staying here again - IF I can get a room on the side of the building away from that darned fire station." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 3, "review_days": 0.32530120481927705, "helpful_class": 0, "review_text": "I cannot say enough great things about this hotel! My husband and I arrived to the hotel around 10 pm after a long night of traveling. We were immediately greeted at the taxi by the famous and very knowledgeable bellman, Duane! He helped us with our bags and gave us very informative info regarding the area and must do activities in Chicago. Everyone in the hotel was so friendly. We originally booked a standard King and we were upgraded to the Parlor King room for free. The room was gorgeous and spacious. The pillow top bed is VERY comfortable! We will definitely be back to stay on our next trip to Chicago! The location is convenient and within walking distance of all the main attractions. Starbucks is right across the street as well." }, { "user_review_posted": 16, "user_total_helpful_votes": 30, "expertise": 0.008992607304424001, "user_cities_visited": 188, "review_days": 0.8307776560788601, "helpful_class": 0, "review_text": "The best of Thailand combined with the best of Japan.I arranged an airport transfer and we were met at the entrance by a hotel representative who took us directly to our room, by-passing the front desk to check-in. I did book the lowest room category, which I usually don't like to do, but I had nothing to worry about. The room was absolutely fantastic - huge walk-in closet, large workspace/table for two, one of the most comfortable beds I've ever slept in. I was in love with the hot water kettle and green tee provided. I also loved how you could open up the bathroom for an open concept of keep it closed off. The shower was wonderful and the bathtub was amazing. I normally don't take baths, but I found myself in there every night.Breakfast is spectacular. The choices are almost overwhelming and I kept wanting to try the Japanese breakfast but never got a chance to because the Western breakfast is just so good. The pastries especially were great, which is actually really hard to find in Thailand. Yamazato has some of the best Japanese food we've ever had.I actually really like that you have to take an elevator from the ground floor to the lobby, and then another to the guestrooms. It's a nice transition from the hectic outside world of Bangkok to the calm and serene atmosphere of the Okura Prestige. The public spaces are grand and airy but not overwhelming. I loved that there were two kinda old school features: a flower shop and a patisserie. Very charming. An indoor link to the Skytrain is a godsend. And the attention to the details is amazing: the typefaces used, the motif on carpet in the public spaces is used on the boxes of the amenities....I could go on.It is one of the more expensive choices in Bangkok, but in my opinion, definitely worth it." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.021905805038335002, "helpful_class": 1, "review_text": "I was a little nervous at first when reading reviews before my stay but I have nothing bad to say about it! My trip was February 1st to the 5th it was for my birthday and it was a great time! The staff was amazingly nice to my friends and I... The shuttle drivers were all EXCELLENT! We tipped them every time especially Roberta she makes you feel at home! My only downfall is that it says free wifi and the wifi was 10 a night which we paid for one night of it without knowing which is fine now but I just wish we were informed other than that I would recommend it and I will definitely be visiting again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.23274917853231103, "helpful_class": 0, "review_text": "This place looks nothing like what is advertised online. If you want a large room and zero amenities/service, etc then this is YOUR place. The entrance is underwhelming, the hotel is sleepy and the staff is not super friendly. We paid 400+ a night for literally nothing...well a kitchen in our room. Oh boy! I don't plan on cooking while on vacation so that does me no good. There is no pool attendant, no beach attendant-no one to serve you anything. They did say that we could use a phone at the pool and call to the desk to be patched into the restaurant downstairs and place an order. Oh great! So I will wait 30 minutes for a drink or food and then get up to a shared phone and have you patch me into the restaurant for more drinks-NO! That is not my idea of a $400+ night hotel. This place sucks seriously. False advertising at its finest. So many other options in south beach. I felt like I was at a hostel with a nice room. Not sure where these four star reviews are coming from..." }, { "user_review_posted": 21, "user_total_helpful_votes": 10, "expertise": 0.0022015205729200003, "user_cities_visited": 17, "review_days": 0.775465498357064, "helpful_class": 0, "review_text": "Hotel is well located in the downtown area, across the street from BART and walking distance to Union Square. Check-in was quick and efficient. Room was slightly dated but clean and quiet. Hotel had a large gym which was very busy during our stay. Overall enjoyed the stay and would visit again." }, { "user_review_posted": 123, "user_total_helpful_votes": 60, "expertise": 0.0022579073854290003, "user_cities_visited": 130, "review_days": 0.45892661555312103, "helpful_class": 0, "review_text": "We were originally booked in a different Honolulu hotel, but needed to change the dates a bit. Honolulu was 95% booked out for our new dates, so renovated Hilton started looked like a good option.We booked the 'city view room' and mentioned that we were coming to Hawaii to celebrate my child's birthday. After 15 hours of combined flights, there we were - checked into a dark room with a view of a parking lot and not even a greeting card to acknowledge our occasion.After a few hours in the room, it became obvious, that we could not keep the curtains open, as there was also a motel adjacent to that parking lot, so no privacy. The receptionist was downright not interested in the fact the room was not fitting the description it had been sold under, so I had to ask for the manager. She did apologise for the mishap, and moved us to the room where you could actually see the city.There are pluses and minuses in terms of location. The hotel is not really close to the beach, but is right opposite the international marketplace mall. The staff was hit and miss too. One of the bellmen gave us great tips on where to go for lunch, while another one barely let our uber driver to pick us up. It is an okay place, I guess, but definitely not for a memorable vacation." }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.07995618838992301, "helpful_class": 2, "review_text": "This hotel is very beautiful. the valet service was impeccable and there was no fee charged for parking! This is a big plus for Las Vegas. The hotel has the best of both worlds. Off the strip and the hustle and bustle-very quiet hotel- yet as short walk, about 2 minutes from the strip. Located across from the Planet Hollywood miracle mile shops, a gorgeous roof top with a pool and bar. I would definitely go again.Our room had a huge bathroom , full kitchen and included a washer and dryer and fabulous views.... and it was called a \"small\" villa. Once the concierge realized we were not going to be going to there time share pitch they didn't ask again :)" }, { "user_review_posted": 42, "user_total_helpful_votes": 30, "expertise": 0.003357450229346, "user_cities_visited": 33, "review_days": 0.36308871851040503, "helpful_class": 0, "review_text": "I stayed here for business. I was assigned to a corner room on the14th floor with a panoramic view on the 14th floor. There is complimentary daily shoe shining service. Overall, nice and clean hotel at a good location." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 7, "review_days": 0.49616648411829106, "helpful_class": 0, "review_text": "Stayed 5 nights at the Beacon and loved it! The rooms was a decent size for 2 people to share. Enjoyed the breakfast, it was just enough for you to start your day. Can't beat the location on Ocean Drive and the beach access right across the street. It will be my go to spot in South Beach." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 7, "review_days": 0.561336254107338, "helpful_class": 0, "review_text": "Everything was just perfect. The room, services and other facilities and the staff were exceptional. I can only repeat our stay with two kids was great! Here a few more word to keep tripadvisor happy as the text must be more than 200 charct. Daniel." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.789156626506024, "helpful_class": 1, "review_text": "There is nothing I can fault at this hotel, other than the fact that there was a noisy disco i could hear from my room, but it was over by 10:30 p.m.Breakfast at the beachcomber was a particular delight" }, { "user_review_posted": 23, "user_total_helpful_votes": 8, "expertise": 0.0015783237146730002, "user_cities_visited": 9, "review_days": 0.32420591456736003, "helpful_class": 1, "review_text": "We usually stay here and request 2 adjoining rooms, there have never been any problems with our request. We are also allowed to check in at anytime, I find this is common with Vegas hotels, which I LOVE...most check in times don\u02bbt jive with the flights from Hawaii. We love the food, gambling and rooms here for value." }, { "user_review_posted": 510, "user_total_helpful_votes": 260, "expertise": 0.0023647106420630003, "user_cities_visited": 128, "review_days": 0.607338444687842, "helpful_class": 0, "review_text": "My wife and I stayed here for 6 nights and truly enjoyed our stay. The staff were all friendly and helpful, our check in was easy as was our check out. Just remember that they have to physically check your room on checking out so that will take a few minutes. Our room was clean and comfortable with a nice relaxing atmosphere. The roof top bar and pool was amazing. Hotel has an attached restaurant that opens a buffet breakfast for guests at 250 baht. Most mornings we just opted for coffee which was free. Tour booking office just outside hotel lobby and the man is very helpful. Hotel also has security and parking attendants outside who are very friendly and helpful in getting you a taxi or helping you load or unloading your luggage.Hotel is one of the best in the area and location is great, close to temples and Khao San Road. Did lots of walking around hotel and always felt safe." }, { "user_review_posted": 31, "user_total_helpful_votes": 59, "expertise": 0.009129640900791, "user_cities_visited": 8, "review_days": 0.635268346111719, "helpful_class": 2, "review_text": "This hotel was so highly recommended by a friend that my sister and I cancelled an existing reservation and switched to this hotel c. 3 weeks before our arrival. We're thrilled we did. The hotel is seconds away from Union Square and the amazing shopping and dining areas around it. The entire place is beautifully decorated and scrupulously clean. We were given a free upgrade to queen sized beds in a room in the newer part of the hotel. Our room was a very good size, and had a separate toilet/shower area from the vanity, which was useful. We had a balcony overlooking the pool in the central courtyard, and this made the room so quiet that we couldn't believe we were in the centre of a large and vibrant city. The room was too warm when we entered, so I phoned the front desk and asked for instructions to cool it down. The engineer was up in the room within 5 minutes to show us, and we had no problems from that point. The beds were firm and very comfortable, with plenty of pillows. We asked for extra moisturizer after the first night (wonderful stuff!!), and had it when we got home that afternoon from sightseeing. The main concierge, John Wood, was just a trove of knowledge, and so charming and affable, as were any of the staff with whom we interacted. The price of the room was very good, given its quality and location, and I won't consider booking anywhere else when I finally get the opportunity to return to this wonderful city!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.000547645125958, "helpful_class": 1, "review_text": "The Fairmont Hotel is beautiful! We loved the courtyard and the room for events. It was a fun place to stay for our anniversary. The rooms are spacious with a well stocked mini bar which provides many options. However, the robes are terribly uncomfortable and the outlets are no where to be found. They are extremely nit picky! They charge $46 a night for parking in their garage, and $13 a night just for Wi-Fi. The food is also overpriced and not very good. We had a chocolate milkshake delivered to our room that cost $18.70. The delivery alone was $5." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.514786418400876, "helpful_class": 0, "review_text": "Reserved two queen non-smoking room months ago. Called three days before trip and confirmed everything was set. Arrived tonight and was put in a king room with a roll-away bed. Was not actually told this by the front desk but heard her and manager saying this to one another and I had to ask. Was also told the price would remain the same even tho one is being inconvenienced by sleeping on a roll-away rather than an actual bed.Most interesting is that the lady checking in ahead of us had reserved a long non-smoking. She was NOT given it and was told there were none available. She got two queens. Meanwhile we didn't get what we wanted. Three others checking in or who had checked are changing rooms tomorrow as well. Management obviously doesn't know what they are doing. It's like Seinfeld: \"you know how to take the reservation you just don't know how to keep it\".We have stayed at the Nugget for years and thought we would try out the Grand. Mistake! I advise stay somewhere else." }, { "user_review_posted": 56, "user_total_helpful_votes": 14, "expertise": 0.001103387399315, "user_cities_visited": 36, "review_days": 0.33351588170865204, "helpful_class": 0, "review_text": "We stayed for three days. An excellent hotel with alot of charm and history. They have kept the history and the rooms are beautiful. One downside, was one room did not have space for cloths. They gave us Fiji water each time we left the hotel. The proximity to the White House and other monuments is a plus. We encountered only one problem, one of the breakfasts was not cooked correctly and they failed to change it. Quite a surprise." }, { "user_review_posted": 13, "user_total_helpful_votes": 13, "expertise": 0.004744565817058, "user_cities_visited": 9, "review_days": 0.16210295728368002, "helpful_class": 1, "review_text": "Stayed for one night over fleet week. Staff were very friendly and helpful. J.T. the FOM and his team were great.We had a room with two queen beds.. Very large and was a surprise to see. Much larger than expected. We had a car but lucked out and found street parking accross from the hotel so saved some money there.Sadly I can't remember the name of the female associate who checked me in. She was very friendly and helpful, gave me some advice about the full service Marriott and Courtyard in San Jose. She was even going to upgrade me to one of their PURE allergy rooms but it only had a king bed and we needed two. If management emails me I'd be happy to provide my name to allow her to get recognized.Would stay here again for sure. Well before any full service property." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.23220153340635202, "helpful_class": 0, "review_text": "Excellent location, staff and guestrooms. Would recommend this hotel to anyone looking for a weekend getaway or business trip. Everything was clean and very comfortable. Champagne reception as a welcome and the restaurant was excellent!" }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 216, "review_days": 0.6281489594742601, "helpful_class": 0, "review_text": "Gorgeous big room on 14th floor afforded us a sunset view. Love the Redwood Room. The hotel service fee card says you get a $10 credit at the Redwood Room and I recommend you use it but you might need a reservation to get a table" }, { "user_review_posted": 20, "user_total_helpful_votes": 17, "expertise": 0.004016330133509, "user_cities_visited": 45, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "The strength of this hotel is its location on the Embarcadero, right across from the Ferry Building. Its stepped architecture of the rooms facing the Bay provides great views of the San Francisco Bay, and it's nice to sit out on the balcony to take it all in. The proximity to the Ferry Building enables guests to walk across for a wide range of artisan foods, coffee, and fresh produce.The lobby, restaurant, and rooms are reasonable, all in line with the quality of the Hyatt Regency level. Clean, no-nonsense." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 28, "review_days": 0.22562979189485202, "helpful_class": 2, "review_text": "Coming from a hospitality background, I tend to give a location the benefit of the doubt and seldom write very poor reviews. I booked this hotel for just one night to celebrate a birthday and stay on South Beach. Being a Miami native, I don\u2019t expect much coming from a South Beach hotel. They are all typically small and overpriced because LOCATION! My negative experience with this hotel happened from the beginning when I was told the hotel did not offer any type of valet or parking. I was told to park in a municipal lot (extremely unsafe and unsecure) which I could only pay for 10 hours at a time. Therefore having to renew my parking around 2:00 am in hopes that I would be awake and remember! Not only did I have to park elsewhere, but there was nowhere to unload my bags or drop anything off so I was forced to walk in the hot Miami sun with all my luggage (and birthday cake) to the hotel from the lot 2 blocks away. There was only one employee working who was rather rude throughout our stay.Upon arrival to the room I was pleased at first, thinking it was spacious and cute. I like that it had a mini fridge and kitchen area. However, after a few moments of being there I realized how filthy the room was. There were reddish fingerprints all over the walls from what looked like Cheetos or something. The bathroom had obviously not been cleaned which I could tell from the HAIR and dust all over the toilet paper holder. The bed even seemed dirty with the hard as a rock mattress containing stains that could be seen through the sheets (that wouldn\u2019t stay on). We had a room with a \u201cpull out couch/bed\u201d. When I arrived it was an old futon that was left open with no pillow or blankets and what appeared to be an old sheet. To make matters worse, we all ended up with a cold which I attribute to the exposed, filthy, moldy, air filter that had obviously not been changed in MONTHS!I called several times to ask for assistance, sheet, towels, anything and the phone would ring and ring. When it came time to check out, the rude employee that checked us in came and knocked on the door and asked when we were leaving\u2026 BEFORE our check out time. He did not attempt to call or anything, just came to the room and rudely asked us if we were almost done. He seemed stressed out and told us they had a lot of check ins that day and needed to make up all of the rooms. Never in my life have I felt so uncomfortable and rushed to leave a place. So we hurried up and gathered out things and walked once again back in the hot sun to our car only to walk back and properly check out and return the room keys because they charge $15 a key!Honestly, this place is just over all terrible. The only thing it had going for it was the location and I would\u2019ve paid more to stay farther had I know how gross it was going to be. Huge waste of over $300 for ONE night." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.745345016429353, "helpful_class": 1, "review_text": "We stayed at Prince Palace Hotel in Bangkok for 5 nights. It is not new and modern, but the decoration is stylish and everything is clean. The staff were friendly and helpful. Food and drinks are expensive but but very tasty. Location is great for shopping and Bobae watertaxi pier is right next to the hotel so getting to the bigger malls and city centre is easy and inexpensive." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 2, "review_days": 0.5317634173055861, "helpful_class": 0, "review_text": "I was contemplating staying at this hotel simply because I am from Detroit and I thought that it would of made me feel at home away from home.I was so excited.....until I got there. I was at the Fremont Experience and I went inside to scope it out. I was like ,where is the Lions ?where is the Tigers ?where is Ford ?GM ?Chrysler ?heck where was Motown? The Coney and Zimmerman are good, but when I went to the Paris they had the Eiffel Tower ,they had artist with those funny hats on, little quaint shops, you know things that made it feel like you were there.Erect a statue of Coleman Young or Kwame Kilpatrick. I'm just saying." }, { "user_review_posted": 7, "user_total_helpful_votes": 10, "expertise": 0.006825239198625, "user_cities_visited": 7, "review_days": 0.6106243154435921, "helpful_class": 0, "review_text": "Parking garage has a very strong urine odor, employee checked me in without acknowledging diamond status. Last name and handed the keys. The windows are horribly dirty, I could barely see through my window. I overheard a few complain about the window and the worker agreed there has been a few complaints on it but nothing has been done. Will consider a different hotel for my future travels." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.80065717415115, "helpful_class": 2, "review_text": "We chose harbor court for its short distance to the train station. The location is great and the hotel is beyond expectation! Nahid and Tarah are super sweet and gave us many tips of the city. The room has a great view of the bridge and is clean and comfortable! We Definitely recommend it." }, { "user_review_posted": 67, "user_total_helpful_votes": 37, "expertise": 0.002570727955719, "user_cities_visited": 36, "review_days": 0.750273822562979, "helpful_class": 0, "review_text": "Stayed here last week for a conference. My rooms was a large corner room, very clean and newly re-done. I was only on the 5th floor and the traffic did not bother me at all.Every person that I dealt with from check in to check out was wonderful and they do go out of their way to accommodate all requests.Dined in the 3rd floor bar one evening, great meal and they were able to accommodate for my gluten allergy.Location is great and it was just a short 12 minute walk down to Moscone. I would highly recommend this hotel." }, { "user_review_posted": 49, "user_total_helpful_votes": 21, "expertise": 0.001970334641635, "user_cities_visited": 22, "review_days": 0.700438116100766, "helpful_class": 0, "review_text": "This was our first stay at the San Francisco Marriott Marquis - the location is great, being very central to a lot of attractions. We stayed on a lower floor, which we would usually be disappointed about, however it was a blessing in disguise as the high and low floors have different elevators. The high rise elevators were constantly busy with huge crowds of people trying to get to the View lounge at the top of the hotel.Most of these people did not appear to be quests. Also, while the View lounge does have a great view, it is simply too busy to enjoy and the staff seem completely indifferent to whether or not you are a guest of the hotel.The rooms are clean and spacious, however starting to appear a bit dated." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.591456736035049, "helpful_class": 0, "review_text": "I stayed at this hotel with my family and I could say that my experience here was good.The hotel in itself has all the amenities required by a family which includes a well equipped kitchen, a laundry room and a separate closet space.The housekeeping staff was very helpful and attended to whatever requests we made. Thanks to all of them.The breakfast here was good and the service staff is pleasant.My thanks to Ahmer, Saish, Ermias, Maizel & Bimal for the great service during breakfast.All in all it was a great stay !!" }, { "user_review_posted": 27, "user_total_helpful_votes": 10, "expertise": 0.0016877740589530002, "user_cities_visited": 67, "review_days": 0.079408543263964, "helpful_class": 0, "review_text": "We stayed here a few years ago only because we had enough starwoods points for a few free nights. We had never stayed in Waikiki and always stay at the Turtle Bay when we come to Oahu. Let me say what makes this hotel worth it is it's location for the money. The rooms are sad and dated, the hotel itself has an old vibe and it's a \"I need to be renovated\" vibe not \"wow, this is old hawaii\" vibe. That being said we had the best view from our room, amazing. We looked out and saw the surf, diamond head and the ocean over the top of the Moana Surfrider. You get privilages at all the Sheratons in the waikiki beach area so really, this place is a deal, You aren't ever in your room anyway. Just be sure to get a high floor room facing diamond head and you'll be glad you stayed here." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.25520262869660404, "helpful_class": 0, "review_text": "I wish I could stay in a hotel like this every time I travel. Lovely classy hotel with beautiful rooms and bathrooms. Great water pressure. Lots of fresh towels. The bed was comfortable and the sheets were silky cotton. I felt home away from home." }, { "user_review_posted": 14, "user_total_helpful_votes": 9, "expertise": 0.0030106713324190002, "user_cities_visited": 9, "review_days": 0.133625410733844, "helpful_class": 1, "review_text": "Location was good and easy to find. We arrived early so were not able to check in, but were allowed to leave our car in the car park and also store our bags in the office whilst we went out sightseeing. There were no parking spaces left when we returned later in the evening so it was worth getting there early. Room was fine, the khaki & olive green colour scheme is a bit dark and depressing in the San Francisco fog but the beds were comfy and there was a reasonable amount of space for suitcases. We had the room next to the lift which was a bit noisy, but otherwise noise levels were reasonable for the location & price. The breakfast (packaged pastries, cereal, coffee, juice, toast) was ok but they don't offer it until 8am so no use if you have an early start." }, { "user_review_posted": 31, "user_total_helpful_votes": 28, "expertise": 0.004274736343801, "user_cities_visited": 13, "review_days": 0.7207009857612261, "helpful_class": 0, "review_text": "We stayed here in June for 2 nights on our honeymoon. The place is beautiful and we loved every second. It has a beautiful chilled out bar where you can watch the world go by, whilst a a jazz band plays in the background. Cocktails where amazing.....we tried them all! Bar staff, cleaners, reception staff and everyone else where great and made you feel at home. Can\u2019t recommend the hotel enough....I really can\u2019t! Keep doing what your all doing because you are so good at it! I hope to see you again some day. Thank you all very much!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9742606790799561, "helpful_class": 1, "review_text": "Preface this with the fact our stay was <12 hours. The district is historic in its appearance and attempts at rejuvenation. The hotel- the front desk staff was hardly accommodating, and almost (not quite) welcoming. The elevators were seemingly the most modern thing about the building. But don\u2019t let those modern elevators fool you. If they did pull the wool over your head, don\u2019t worry. Step out of the elevators and you\u2019ll find a well worn, below averagely lit hallway, with dingy well-worn carpet, and lackluster walls. Once you reach your room, you\u2019ll be lucky to actually be able to get into the room because the key cards don\u2019t seem to speak the same language as the key reader and you\u2019ll jump for joy when on the tenth time you\u2019ve swiped your card the door finally opens. The room itself was relatively spacious and nicely designed. However, the bathrooms, the bathtub in particular, was decorated with many spots of mildew, and of note, there was no air vent for such a small space. The outlets became a guessing game as to which ones functioned properly. The beds were comfortable. But upon waking, we were greeted with several cockroaches to ring the morning in.The best part was the restaurant. We ate there for dinner and then again for breakfast. The ambiance is one of the most flexible I\u2019ve ever seen. At night it\u2019s a dimly lit lounge, and come morning, a casual eatery. The food was great and the service was even better. Seriously, the best part of the stay.Upon checkout, we had forgotten to bring down the towel tokens. Although we had left them in the counter, we were told to retrieve them, because they charge you for these plastic little chips. So upon reaching the room to retrieve these chips, we COULD.NOT.GET.IN because again, the card reader and the card just like to watch how long guests will attempt to get into the room before giving up.So I suppose what I\u2019m saying is, is from the appearance of their website and the reception area to the actual being physically there, the experiences are very different. And please, don\u2019t mistake me for a 4-5star traveler. We are more 1-2star hotel/motel flyers." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.933187294633077, "helpful_class": 0, "review_text": "Beautiful hotel, but best part, is the great care that is taken of you. Concierge staff is wonderful, even helping me to get to the events that I had selected.Night manager was wonderful, when I had a problem during the night.Restaurant and bar staff were great, Location is perfect. I was worried being a tourist, I might not get the attention of the business travelers, but that was not true at all.Rooms were beautiful, but the attention is what makes the hotel!" }, { "user_review_posted": 38, "user_total_helpful_votes": 37, "expertise": 0.0046168051708210004, "user_cities_visited": 20, "review_days": 0.768893756845564, "helpful_class": 1, "review_text": "My husband and I picked Golden Gate mainly because of its location, near Chinatown and also near a major cross street for the cable car (Powell Avenue). The hotel itself was Victorian in style, and the staff were extremely helpful and polite. The old-time elevator, which worked perfectly, was iconic. Our room had the most comfortable bed we had ever slept in. There was a claw-foot tub in the bathroom. Breakfast consisted of very good croissants as well as muffins, served piping hot, and the best coffee and tea we have ever experienced in a hotel. There was also afternoon \"tea\", British style, which we enjoyed too." }, { "user_review_posted": 39, "user_total_helpful_votes": 25, "expertise": 0.003001779565831, "user_cities_visited": 58, "review_days": 0.50985761226725, "helpful_class": 1, "review_text": "The Okura Prestige Bangkok has raised our level of understanding of what a luxury hotel is. By definition, five stars means that you can expect a certain level of attention, but this hotel\u2026.blew that distinction out of the water.In Bangkok, where you have tons of hotels with five stars next to each other, this hotel exceeds the pack in a remarkable way. The food, the accents of the hotel, the small colors, the attention to detail, the calming welcome at the club lounge, the attentiveness of the door staff, it all comes together to make the hotel experience one that makes you not only want to come back to this hotel, but to also look at staying across the brands other properties as well.This hotel ranks as one of my top hotels globally, and truly it is because everything comes together here. When we are in Bangkok, this is the destination for us, without a doubt.Also, we tried the Japanese in-house restaurant, it was divine.I did not have the chance to try the breakfast, because of an early start, but my wife said it was as if she was in one of the fanciest restaurants she ever encountered, and the options were endless. That is saying a lot." }, { "user_review_posted": 99, "user_total_helpful_votes": 40, "expertise": 0.0018512388588520002, "user_cities_visited": 119, "review_days": 0.14731653888280302, "helpful_class": 0, "review_text": "There are much better places to stay in Bangkok, this was part of a tour group booking, rooms were in need of reburbishing, and small, reception staff were not friendly towards guests, upstairs pool and bar in need of a clean, and bar prices excessive, no wonder no one was there. On a positive note the Breakfast Staff were very friendly and helpful, remembering what you had ordered the previous day a nice touch. The hotel is close to a BTS station and walking distance to Patpong Night Market.Hotel on various web sites says free wifi, but guest had to pay, this is the only hotel in a one month stay in SEAsia that we had to pay for wifi, this is an essential for travellers.Far better places to stay in Bangkok." }, { "user_review_posted": 45, "user_total_helpful_votes": 18, "expertise": 0.001831623082864, "user_cities_visited": 35, "review_days": 0.733844468784227, "helpful_class": 1, "review_text": "expensive tasteless food. margarita pizza and glass of wine for almost $50.service is slow but friendly i suppose. rather go a bit further to spend less money. only convenience is that it\u2019s across from ORD airport." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.34775465498357, "helpful_class": 0, "review_text": "My stay at this hotel was average. While I have no complaints, I was not impressed. The room temperature was either stuffy or freezing cold, no in-between. Furniture was visibly worn and lighting was not great. The gym was nice but small and the restaurant was good. Overall I have to say it was average, not the rating I was looking to give for Hawaii." }, { "user_review_posted": 8, "user_total_helpful_votes": 18, "expertise": 0.010813196513295, "user_cities_visited": 5, "review_days": 0.691675794085432, "helpful_class": 1, "review_text": "We stayed here as a party of 3 female friends. I managed to secure a good deal as a flight and hotel package with British Airways during their sale. I primarily chose this hotel as they offer 2 queen beds and a sofa bed in select rooms, so each member of our party had a separate bed to sleep in.We checked in early but only a room with two queens was ready, so we opted to store our bags and return later, which wasn\u2019t an issue.The hotel is clean and modern and the staff pleasant and helpful. They recommended places locally to eat and gave directions to attractions.We did plan on using public transport but only used Uber on two occasions and that was on arrival and departure to the train station. We found the hotel ideally located, with the restaurants and shops of nearby Georgetown only a pleasant stroll away. A visit to the iconic steps from The Exorcist is a must for fans of the film. We visited at night during a thunderstorm, we couldn\u2019t have timed it better.The main sights of Washington are a 10-15 minute walk away. This would take you to the White House area and then from there you can walk the many miles of the Mall. We also decided to walk to the pentagon and Arlington memorial graves. This took up a morning but again was a very pleasant walk.The room itself at the hotel was clean and well kept. We only used the room as a base but wouldn\u2019t hesitate to stay again.Unfortunately due to restrictions the pool wasn\u2019t open during our stay, would\u2019ve been nice as it was very warm during our stay with temperatures around 37 degrees.We had lunch in the adjoining restaurant. No complaints and we all enjoyed our meal.Overall we had a lovely stay and wouldn\u2019t hesitate to return." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.9025191675794081, "helpful_class": 0, "review_text": "New, clean, great location, great chaises in splash pool, draft beer, views-what's not to like? Valet parking. restaurant on site. water bottles. Welcome drink and shell leis. Perfect bed and linens.my shower had an ocean view :)" }, { "user_review_posted": 36, "user_total_helpful_votes": 20, "expertise": 0.002586830458396, "user_cities_visited": 65, "review_days": 0.40854326396495005, "helpful_class": 1, "review_text": "We stayed here for 4 nights as part of our honeymoon and we were so pleased. It had everything we wanted - it was well located, our room was clean and modern and there was lots of choice at breakfast. The staff were also very polite and helpful. The Indian restaurant on the top floor was one of the best indian meals we've tasted and well worth treating yourself (it's not cheap.) The hotel was also very close to the Skytrain for easy access to the rest of Bangkok." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.291347207009857, "helpful_class": 1, "review_text": "I spent 2 weeks at this hotel. I found the location to be brilliant. It was great to be able to walk directly onto the beach. The room was dated and dark. I am not happy about finding out that I had to pay an extra $30 plus TAX per day when I checked in. I had chosen not to stay at another hotel that was more upfront about an extra cost per night. I checked the Outrigger website and did not see the information re the $30. Since returning home I have found it but only after much searching. Being able to use the Waikiki Trolley was great but would have been happy to pay $2 on the pink line instead if it saved $30. The pool was great and the gym very basic. I do not believe this hotel was value for money. I will not be back." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.353778751369112, "helpful_class": 0, "review_text": "What a great location for business trips, my trips take me to Hawaii 7-8 times out of the year and have stayed in several locations. This location here - Airport Honolulu - is prime should you have business in and around the Airport, I receive great service the moment I enter the shuttle to the moment I walk into the lobby. My rooms are always very clean and with plenty of towels, beds are comfortable and plenty of room with my king size bed. Many of our staff members we send to HNL for meetings or trainings, I book them all with the Airport Honolulu Hotel. So thank you and BIG Aloha and Mahalo to these great employees:* Michelle & Ulu who is always taking good care of our team and myself on bookings* Marilou and Lei, thank you for being so pleasant everytime we walk in the lobby and check-in. Always very respectful and nice* Clarita who I seem to always have on my floor during my stay, thank you for being so attentive and keeping my/our room(s) clean and supplied w/ towels and soap, etc.A great staff from what I have seen so far during all of my business trips, I've come across others but my apologies for not remembering your names. But know that your kindness and great service has not gone unnoticed. Again, much ALOHA's and MAHALO's - thank you all so very much..." }, { "user_review_posted": 67, "user_total_helpful_votes": 57, "expertise": 0.004019953196612001, "user_cities_visited": 64, "review_days": 0.211391018619934, "helpful_class": 0, "review_text": "My husband and I stayed one night for New Year's Eve before heading up to Sonoma. Check-in was a breeze, our room was ready early, so we dropped our luggage and cleaned up a bit before walking down to the ferry to Alcatraz. The lady at the front desk was super friendly and very accomodating.Our room didn't have much of a view, was kind of tucked in to the building next door, but we were only staying one night, so it wasn't a big deal. The room itself was very large, with a king size bed and a huge tv. The bathroom was small, but clean and stocked with plenty of towels and great toiletries. The linens were soft and the mattress was comfortable.They are upgrading the elevators, so yes, the wait was a little longer than average, but I have waited longer in New York City for elevators, so I didn't feel it was terrible.The hotel is right on the Embarcadero, so easy walking to everything. The ferry terminal is about a 5 minute walk and the Starbucks just a couple minutes more. We did walk from the hotel to the Alcatraz ferry landing, which was a little more than a mile. It's an easy walk because that area is all flat.All in all, the Harbor Court is a great little hotel in a great location for exploring San Francisco." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.41292442497261705, "helpful_class": 0, "review_text": "A friend and I went to Chicago for 4 days so we wanted a not-so-expensive well-located hotel. For the price we paid we absolutely loved staying here. As other reviews mention, the rooms were small (ours had very little space between the bed and the walls) but we didn't really mind, they were very clean and comfortable. Considering the excellent location, budget friendly price and free breakfast and wifi we had nothing to complain about. If I ever go back to Chicago I will definitely stay here again." }, { "user_review_posted": 151, "user_total_helpful_votes": 117, "expertise": 0.00365140849959, "user_cities_visited": 115, "review_days": 0.35870755750273803, "helpful_class": 2, "review_text": "I booked after seeing the beautiful pictures of the rooftop pool, but was disappointed to discover that it was closed for maintenance.It would have been good to have been told this when I booked online or when checking in as i could have made other arrangements.The hotel itself was new and clean,The rooms were well appointed,The gym is ok but not so big." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.858159912376779, "helpful_class": 0, "review_text": "We stayed here during our brief stay in Waikiki. Everything was as expected or better. The only downside was not being directly on the beach, but it was only a 5 minute walk so not terrible at all. Service staff was great and extremely helpful!" }, { "user_review_posted": 61, "user_total_helpful_votes": 48, "expertise": 0.0037099140262240003, "user_cities_visited": 111, "review_days": 0.133625410733844, "helpful_class": 2, "review_text": "My family and I were visiting Oahu for a weekend vacation, and we stayed at the Hilton Waikiki Beach. This hotel is gorgeous because it is very well decorated. The staff are kind and welcoming. The food at Mac 24/7 is very delicious and offered a lot of options. The rooms are so beautiful especially the ocean view rooms. The hotel is also one of the Waikiki trolley stops which is convenient for transportation to the Alamoana mall, zoo, aquarium, and so much more. There is also a roof top pool and hot tub. I would definitely stay at this hotel again." }, { "user_review_posted": 86, "user_total_helpful_votes": 36, "expertise": 0.0019219468885750002, "user_cities_visited": 350, "review_days": 0.06900328587075501, "helpful_class": 1, "review_text": "In a good spot near to Union Square and Moscone Centre.Staff were friendly, room was clean and tidy but the wifi was very flakey. This was a let down when you want to keep in touch with a Skype call and keep getting booted.They let me store my bags for the afternoon.It turns really noisy at night with lots of yelling and screaming and lots of sirens so if you're a light sleeper this could be an issue. During the day you feel quite safe though" }, { "user_review_posted": 64, "user_total_helpful_votes": 22, "expertise": 0.0015585347015330002, "user_cities_visited": 65, "review_days": 0.282584884994523, "helpful_class": 1, "review_text": "The location is perfect for vacation. The cable car Powell mason line runs by the hotel so it is easy to get to the different tourist areas. The entire area surrounding the hotel is great for shopping as well. The hotel itself is quite small and the room a little cramped. The decor could use some updating as well. Didn't try the breakfast but there are lots of restaurants around. The wi fi was not free as well." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.8400876232201531, "helpful_class": 0, "review_text": "Multiple trips to DC requiring quick access to central locations in the city made feasible by staying at the Lombardy. Easy to book reservations. Great rates for DC. Metro 2 blocks away. Multitude of popular restaurants only walking distance ( Founding Farmers ) and an excellent breakfast menu in house. I have stayed approximately 6 times during these summer months and except for a tiny elevator full of charm and a slow valet - rare occasionI have been very satisfied and will continue to return." }, { "user_review_posted": 225, "user_total_helpful_votes": 45, "expertise": 0.000860642171466, "user_cities_visited": 142, "review_days": 0.928258488499452, "helpful_class": 0, "review_text": "A luxurious and fun hotel, we really enjoyed the experience the hotel offers. The design is very meticulous in the retro style (we really liked it).The rooms are large and spacious.large beds and comfy.the room has cozy bathrobes, soaps and creams of very high quality. Hot water in the shower (very important in the cold weather of San Francisco)The hotel service is very good. Staff is very kind and nice.The only problem with the hotel is its location. There are a lot of homeless people, prostitutes and doped in. I went there alone at night and it wasn't dangerous, but it wasn't a nice experience at all and I'd rather avoid it." }, { "user_review_posted": 13, "user_total_helpful_votes": 11, "expertise": 0.003997657423675, "user_cities_visited": 16, "review_days": 0.39485213581599105, "helpful_class": 1, "review_text": "2 day business trip and this hotel couldn't have worked out better.I didn't rent a car, so I can't speak for the parking situation, but it's located on a fairly busy street.Check in went smoothly and my room was bigger than I expected. King size bed with a bathroom set of the entryway. Super large shower with powerful water flow, a desk and small couch with plug ins everywhere.I did not eat at the lobby restaurant, rather went out for my meals. About 2 blocks is the entrance to the Hilton Village, you can charge things to your room at a few places, like the restaurant, however cannot use the facilities (pool, etc.) the beach is gorgeous if you walk the 2 blocks away from the Alana. Just follow the tourist! Water super warm and clean.I bought a towel and book at the ABC store near the hotel and enjoyed the sun for a few hours. You can spot the business peeps a mile away. We all have hotel or Hawaii towels, are alone with a book and about to get sunburned!The Alana does have a small pool located on one of the floors above the lobby, with plenty of chairs to sit and enjoy the warm air, however the hamburger restaurant located nearby will cause you to smell burger cooking, clearly depending on the flow of the wind! And the pool is very small. The rooms have a small fridge and if you walk to the local grocery store about 3 blocks you can buy extra waters or snacks for later. I liked the huge glass water with cucumbers they had out one day and mixed fruit with ice they provided at the reception desk to refill water bottles. Nice touch." }, { "user_review_posted": 46, "user_total_helpful_votes": 23, "expertise": 0.002317113538563, "user_cities_visited": 23, "review_days": 0.6883899233296821, "helpful_class": 0, "review_text": "After getting off the Carnival ship at 8:30 a.m., we had no place to go but our hotel in Miami Beach. The staff at the Marriott Pulse let us know that we were very early for check in. Four days on a cruise and my nieces just wanted to sleep. They napped in the lobby for a bit and then we went off to eat lunch and to the beach across the street. During this whole time, we were very grumbly and the front desk staff kept checking with housekeeping to assure us we would check in as soon as the room was ready.Hats off to Ednie, the front desk manager. As soon as the room was ready, she came all the way to the beach to find us. (I couldn't hear my cell phone). And when we got to the room, what was on the kitchen counter? Only my favorite bottle of wine. I don't know how Ednie knew, but she worked miracles for us.Beautiful hotel, excellent staff, and fun Cuban restaurant right next door. Thanks for everything, Ednie!!!" }, { "user_review_posted": 210, "user_total_helpful_votes": 54, "expertise": 0.001138065289008, "user_cities_visited": 54, "review_days": 0.647316538882803, "helpful_class": 1, "review_text": "The name of the hotel says it all = class.First trip with my wife of 22 years that always finds cleanliness issues in a room until this trip.All employees are friendly and helpful.My only surprise was the size of the pool. I thought a hotel this size would have a bigger pool, so at times all the chairs were taken between the swimmers and the loungers." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.28641840087623205, "helpful_class": 1, "review_text": "My friends And i stayed at The Redbury for a few nights And loved it! The Staff Was great! They were all very friendly And extremely helpful. Loved the atmosphere and had such a good time that we are planning on booking another week soon. I strongly recommend this hotel!" }, { "user_review_posted": 16, "user_total_helpful_votes": 8, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.32749178532311, "helpful_class": 1, "review_text": "The Donatello is found in a great location, just a block from Union Square and central to downtown San Francisco. The accommodations are great---very clean and guest-friendly. It was a great place to stay. One drawback is the \"redhead\" in the lobby who acts as a concierge upon check-in. She is not. Her purpose is only to sell you on Wyndham properties and time-shares. Do not use her. If you need something, ask the front desk, the bell-hop or the true concierge on the top floor, the Club. Our only complaint about our room in the week we stayed there was that there were days when the room was not \"cleaned\" until almost 4 p.m. That should be done earlier. The restaurant/bar in the Donatello is first class with great Jazz music every night, except the manager always looked like he was angry and one bartender was less than accommodating. Leon, the weekend bartender, was very accommodating and friendly. Go to the bar and restaurant on Sunday, Monday, or Tuesday, when Leon is there. You will enjoy the jazz and the service." }, { "user_review_posted": 25, "user_total_helpful_votes": 17, "expertise": 0.0031909963588210005, "user_cities_visited": 19, "review_days": 0.608981380065717, "helpful_class": 1, "review_text": "My boyfriend and I stayed here for 1 night before heading down south, this is my third time in Bangkok and I\u2019ve never really enjoyed it, but this time the hotel was just beautiful, staff were extremely helpful and friendly which made our stay really pleasant, they allowed us early check in and a little drink on arrival. Breakfast buffet was fabulous, plenty of choice. Rooms big and clean, we didn\u2019t visit the spa but they do have a small gym that we made use of.The rooftop bar was lovely, with beautiful views of the city. The only criticism I would have is that there is no pool for swimming, there is a water area with beds for relaxing but the water is very shallow and more for show, but otherwise the hotel was faultless and I\u2019d definitely come back." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 33, "review_days": 0.31215772179627604, "helpful_class": 0, "review_text": "This room is extremely convenient. Especially the location to dining and shopping. Very clean. Bed was very comfy - the restaurant was good, folks were friendly. I was happy to see they had a vending machine - something I have not seen in a hotel in a long time. Walking distance to convention center across the street was Ruth Chris steak house.I was disappointed that breakfast did not start until 7:00 - a little late for business travelers. Also, while the Asian food was great, would have liked a more eclectic menu. Other than that - it was really a great trip." }, { "user_review_posted": 34, "user_total_helpful_votes": 55, "expertise": 0.007743183337552001, "user_cities_visited": 104, "review_days": 0.7431544359255201, "helpful_class": 0, "review_text": "We went to DC to spend 5 days touring the capital. This location was perfect for us. We used public transportation, Metro and Circulator, to easily get everywhere we wanted to go. Spent our days near near White House and Smithsonian and evenings in Georgetown. Highly recommend hotel. Hotel was clean and staff was helpful and efficient. Breakfast was good. Bed was very comfortable... no trouble sleeping." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5728368017524641, "helpful_class": 0, "review_text": "Management at this property should be ashamed advertising that his property has internet. I was traveling for business and needed to start connected via online calls and meetings that require screen sharing. I looked like a fool being unable to do so.Do you know who believed me that while staying in San Francisco my hotel did not provide internet quality that allowed me to connect? Nobody!If you are traveling on business and need to stay connected to work DO NOT STAY HERE. There are far better properties available." }, { "user_review_posted": 32, "user_total_helpful_votes": 7, "expertise": 0.000951671631909, "user_cities_visited": 10, "review_days": 0.328039430449069, "helpful_class": 1, "review_text": "Location was great for me. Short drive to airport and strip, quiet most of the time. There is a Mexican Restaurant (not so great), ABC store, Subway, pizza shop and liquor store outside of one of the entrances. We stayed in a 2 bedroom unit which was actually 2 one bedroom units adjoining each other. It was clean and very comfortable. Had a nice view of the strip from the bedroom. Staff was very nice and helpful." }, { "user_review_posted": 45, "user_total_helpful_votes": 28, "expertise": 0.002910490762195, "user_cities_visited": 26, "review_days": 0.9737130339539971, "helpful_class": 0, "review_text": "This hotel is in a great location and is very clean hotel. The bed was comfortable and the room was small but quite good, TV was good and overall was good value. The lady who cleaned the room was very friendly and did a great job, Nolan at the concierge was extremely knowledgeable and helpful. I was disappointed that the photos of the bathroom on their website didn\u2019t match the room, I had a tub with a shower but the picture showed a walk in shower and also showed a balcony. I was offered a room without a balcony and I accept that I chose a lower floor room but the pictures on the website clearly showed a balcony. The staff member was very accommodating and was able to find another room for me so that wasn\u2019t an issue. I do believe the hotel should stipulate if the room has a tub/shower combination as it wasn\u2019t easy to step into the bath. The bathroom was very clean and no complaints but please have the correct information for the room type. The resort fee is a money grab, they offer sunscreen, yoga, a discount book for the International Market and a tea kettle and coffee maker in the room. A tea kettle should be standard, I could have purchased one for a lot cheaper than the resort fee and also the same with sunscreen. The discount book wasn\u2019t much value. I know most of the Waikiki hotels charge this fee but it is a total rip off.no choice. The staff were friendly and quite helpful but the fee is a joke." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.616100766703176, "helpful_class": 0, "review_text": "Biggest complaint was that as a guest, I have to fight my way through the lobby which appears utilized by non guests and business meetings starting at 6 am! I even have to struggle to get coffee from the bar as the whole area is monopolized by people having business meetings (almost all are not guests of the hotel). The best part of the hotel is the housekeeping, who were suberb every day." }, { "user_review_posted": 311, "user_total_helpful_votes": 88, "expertise": 0.0012633963115630002, "user_cities_visited": 80, "review_days": 0.794085432639649, "helpful_class": 0, "review_text": "One of the nicest Novotel we have stayed in. We only stayed one night, but our GSA that checked us in, she is amazing!! Our room is fully functional, clean and well maintained. We could not fault a thing! Just wished we could stay longer and see more of our beautiful city." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.14950711938663702, "helpful_class": 0, "review_text": "Great get away , great food friendly and helpful staff, great location easy access to shopping and sporting events. Excellent will come back love Chicago.iuttgfgcdehnvdjbcajddykncdyjcsujcsuffuhsyiygSrgbyu" }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.24917853231106202, "helpful_class": 2, "review_text": "We arrived and realized I had booked and paid for the previous day. This was no problem at all for the staff who promptly put us in a suite at no extra charge!! Our kids loved the activities available to them in the basement and the entire property. The decor fun and modern. The staff could not possibly work harder to make your stay an enjoyable one.Our room featured two flat screen TVs and ultrafast internet. Everything was spotless. The TV is part of an ultra sophisticated entertainment system we were not able to figure out.The hotel has only been open for a few weeks so there is still some construction on the upper floors. You can't see it at all but it begins after about 7:30 so you can hear it. If you are a late sleeper you might ask for a room away from construction.I will definitely look to book here next time I am in San Francisco." }, { "user_review_posted": 105, "user_total_helpful_votes": 118, "expertise": 0.005345649238399, "user_cities_visited": 123, "review_days": 0.776560788608981, "helpful_class": 1, "review_text": "With recent stay in Bangkok , I truly was grateful for my friends recommendation of this hotel. This truly a hidden gem of Bangkok hospitality industry.The hotel is ideally located in the city and was easy to move around. The hotel accommodation was perfect for me. I normally stay in many business signature hotels when I travel but this is as really captured my desire. I don\u2019t need to to stay with big brands anymore.The hospitality service of the management and staff is excellent and outstanding. The concierge service prepared for all my business travelling needs and I had no worries to go for my meetings and exhibitions. I booked for the hourly package and the drivers sent me on time and was there for me to finish and bring me back.The hotels services was perfect for my stay. The staff was friendly and attentive to my needs . Truly a value added services.My rooms was big and comfortable, the housekeeping team was excellent and spot on. I was basically like staying in a resort. I spent lot of time in the room and was able to do my work and relaxed. The room facility was excellent with even microwave was available.The room service was outstanding, the menus was spot on and the price is reasonable. The quality of food was spot on. I ordered food few times from room service and the consistency of food and time delivered is perfect.I truly recommend for the travellers specially for business or couple to book this hotel. You will not be disappointed. At end of the day when quality, service and commitment is matched perfectly.Make your trip and checked out this hotel.Cheers," }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 6, "review_days": 0.25465498357064603, "helpful_class": 0, "review_text": "Spent a weekend in this hotel in early March and had a lovely time. Staff were always pleasant and helpful, the room was spacious and tidy and the location is pretty good - right near a Metro stop, Wholefoods supermarket and a 20 minute walk to the Washington Mall. It's not the most happening area to go out at night but a only a short Uber ride to neighbourhoods like Adams Morgan or DuPont Circle which have a bit more to offer in terms of restaurants and bars. Would happily stay again." }, { "user_review_posted": 8, "user_total_helpful_votes": 11, "expertise": 0.006565155025929001, "user_cities_visited": 11, "review_days": 0.6779846659364731, "helpful_class": 0, "review_text": "I was in town for an educational event, and the prices were unexpectedly low due to a cold snap. I reserved a members rate, which permitted my to use a club upgrade certificate. We also were fortunate enough (perhaps due to Marriott Platinum status) to receive a room upgrade to the Water Tower suite.In short, this stay was spectacular. The location is convenient. It has an elevator directly into the mall. The club was never too busy, and the food and drinks were way above the Marriott standards that I\u2019m used to. There was slight room noise due to wind, but Ritz notified us in advance and provided ear plugs. And there is Nespresso, if you can\u2019t make it into the club. The staff were very friendly, and made the stay pleasant.Based on my stay, it was well worth it. Highly recommended." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.37732749178532304, "helpful_class": 0, "review_text": "Clover Asike is a great hotel. Staffs were very personable and very helpful, we were arranged transfer from the hotel with good prive. The rooms are spacious and clean! Breakfast buffet was fantastic. Food quality is good, with a wide range of fruits and salad provided. The location is great, a few minutes walk to terminal 21 and BTS Asoke Station." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.773822562979189, "helpful_class": 0, "review_text": "Love the big round bathtub which facing a big window. It is much relaxing when you can enjoying a drink while soaking in the warm water. Also, the spacious and stylish design of the room keep me chill and relaxed." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.7283680175246441, "helpful_class": 1, "review_text": "Stayed here in April 2018 for 7 nights. I didnt spend too much time here, only to sleep and shower!! Zoo is right across, plenty of shops and restaurants nearby. Waikiki beach right outside the hotel. Definately loved that starbucks was right next to the hotel as im a coffee addict! Room was abit small but other than that it was great! Definately recommend them as they are quite affordable." }, { "user_review_posted": 27, "user_total_helpful_votes": 53, "expertise": 0.009419659094159, "user_cities_visited": 157, "review_days": 0.096933187294633, "helpful_class": 0, "review_text": "Ok the basic rooms are small very small, but there clean and comfortable.If you not planning to spend to much time in your room or just need a room to crash after a heavy night of drinking and gambling (like I did) you can't go wrong. I'd go for a suite if you spending more than a couple of nights here. Yes I would stay here again in the future." }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 5, "review_days": 0.9178532311062431, "helpful_class": 0, "review_text": "Will never stay at any other hotel in Vegas! Leaves a great taste in your mouth. Modern and sophisticated meets fun and flirty. Very clean. Easy to navigate compared to the other hotels/resorts.Delicious and convenient food options. The Wicked Spoon is a must! Excellent quality, large variety, great price. The counter services didn\u2019t disappoint either - Pok Pok Wing, Hattie B\u2019s, and Milk Bar. All worth trying!We stayed in the 1br terrace premium view which was a combination of luxury and comfort. iPad with guest services and room controls at the tips of your fingers. Very comfy bed. Walk in shower and Japanese soaking tub overlooking the Strip are perfect for couples. The balcony provided a great view, especially at night. This is one of the main reasons we chose this hotel. We needed a balcony and it was worth it!CONS:What keeps us from giving a 5 star rating are FOUR things:1. We had a sewage issue one evening. We were in the tub when we noticed black sewage backing up out of the shower drain. A maintenance worker poured Draino in the shower, and gave a very concerning response of \u201cWell this just happens sometimes.\u201d We also explained that our mini fridge wasn\u2019t getting cold whatsoever. He gave another concerning response of \u201cThey don\u2019t really get cold.\u201d He was unprofessional to say the least. I\u2019m never one to complain, but to say black sewage is a normal occurrence in a 5 star hotel needed brought to management\u2019s attention. I spoke to manager Kendal who provided a very scripted apology and stated he would follow up with us the next day because he was leaving for the night. We never heard back from management since. VERY DISAPPOINTING!2. I paid in advance for the \u201cGuaranteed Early Check In\u201d which supposedly grants you access to your room at 11am rather than 3pm. Upon arrival we were informed at check in that the early check in was not available. What happened to guaranteed?! It\u2019s realistic that things happen and may not play out how you envision, but we found it very UNPROFESSIONAL and POOR CUSTOMER SERVICE to not give us advance notice of this. We had to sit around for hours waiting for our room to become available. I had a spa appointment at 2pm that I needed to change clothes and prepare for, but was unable to due to this inconvenience. A heads up would have been nice.3. We expected more from the pool settings. It felt congested. There were barely any places to set your belongings. The pictures were very misleading.4. No vending machines. Sounds minor but when it\u2019s after 2am and you need water, vending machines are mandatory.It may seem conflicting giving such a high review for so many cons and inconveniences. There are definitely areas needing improvement, particularly customer service. Any customer experiencing raw sewage in their upscale room deserves attention and resolution." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 5, "review_days": 0.335706462212486, "helpful_class": 0, "review_text": "As a frequent traveler, this was my 1,000th night stay with the SPG Brand. Everyone at the St. Regis went above & beyond to make my stay special! From the valet, front desk, butler service, maid service, restraint servers...everyone went above and beyond. I can only imagine that they do this same quality service to everyone / everyday! Hats off to General Manager Manuel Martinez for an immaculate property and a staff that pays attention to every detail. I'll definitely be back!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 47, "review_days": 0.30339539978094104, "helpful_class": 1, "review_text": "We have just spent three nights at the Moana Surfrider for our first time to Waikiki. In comparison with other places we stayed at during our time in Hawaii, we found the overall service and check in process/greeting to be a little disappointing. It was really just a handover of keys and we had no other contact with staff during our stay. We like to get a little information, maps or recommendations. There is an ipad in the room with all of the details of the spa, hotel facilities, restaurants etc.While we had made arrangements for our own activities, there was only one person on the activities desk. Being around 4th July and holidays, the hotel was packed and we really just wanted to ask questions about what buses to catch etc. Each time there was a long wait at the activities desk, and no one else was around to help us. We ended up using Google.We also found the pool area to be hard to access. 80% of the lounges had towels on them, but no people in sight. They say that towels will be removed after an hour of being unoccupied, but this didn't seem to happen.It is a beautiful hotel, beds were very comfortable, but not a lot of storage for suit cases /clothes. We like to be able to put that stuff away or out of site, but unfortunately it all had to go on the floor. We did have a few other criticisms, and given the price we were surprised by the overall service/accessibility etc so would likely stay elsewhere next time. The real positive is the location, being so close to the beach, and the beautiful banyan tree, a lovely spot for a drink." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 39, "review_days": 0.8483023001095291, "helpful_class": 1, "review_text": "I had one night stay at JBH it was amazing from the beginning, valet service was warm and caring to help, staff in each outlet were happy to attend your needs, specially Hussein Valet and Mahmoud lobby bar.Thanks to you all" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.36911281489594705, "helpful_class": 0, "review_text": "Went to the Atwood cafe, which is part of the Kimpton Burnham Hotel. So the food was good, but the service was Terrible and the Hotel Staff was just absolutely Rude. The server came to us 20 min after our order was placed and asked us what we wanted to eat. We promptly told her we already ordered with het and she said Oh Really? She then said \"so what do you want to eat\"? We told hereporters and it took another 30 min to actually get our order of eggs benedict.Next, I went to the washroom. There was no Toliet Paper, Paper Twls or Kleenex. So I went #2 and had to walk to the women's washroom with my pants down to wipe my rear end. Thank God that there were no women around....how embarrassing....so I mentioned this to the Hotel staff and the Laughed at me...Really....is this is what kimpton has become?As a Kimpton Karma loyal member, this makes me question to ever stay at a Kimpton. To me it seems that service levels have gone downhill since IHG purchased Kimpton....what a shame, as I only feel things will continue to go down for the brand!" }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.671412924424972, "helpful_class": 2, "review_text": "CQ San Francisco is ideally located in downtown SF. Liz found an available room for an early check-in. I was most grateful as I was still tired from a Boston flight. Room was very clean and quiet. Looking forward to a relaxing weekend stay in SF enjoying the amenities of CQ like the free Wine in the evenings!" }, { "user_review_posted": 80, "user_total_helpful_votes": 37, "expertise": 0.002135054617676, "user_cities_visited": 52, "review_days": 0.058050383351588006, "helpful_class": 1, "review_text": "This was our 2nd stay, and we were pleasantly surprised. With the addition of the 3rd tower, the new pool and expanded lobby areas are a great addition! The staff was truly outstanding, cheerful and very helpful at all times. We like being close to the strip, but without the chaos of the mega-hotels and casinos. It truly feels like an oasis, when you walk in the front door after a busy day or evening of \"Las Vegas\" activities. Valet parking is an excellent service, Lobby Bar is fun and the security guard who does a key check before you get on the elevators is a nice touch." }, { "user_review_posted": 42, "user_total_helpful_votes": 15, "expertise": 0.0016235557447070001, "user_cities_visited": 18, "review_days": 0.09857612267250801, "helpful_class": 1, "review_text": "I was only meant to stay here for one night but ended up staying for 5 days. This hotel is less than a minute walk from the tram that takes you to Fisherman's Wharf. There are plenty of retail stores that are close by too. My room was clean and very comfortable. I loved my stay!" }, { "user_review_posted": 8, "user_total_helpful_votes": 1, "expertise": 0.0004965243296920001, "user_cities_visited": 4, "review_days": 0.680175246440306, "helpful_class": 0, "review_text": "Red Rock has everything you would find on the strip except the crowds and just happens to be near the softball fields we use for travel ball tournament each year. You will find what you need at Red Rock." }, { "user_review_posted": 43, "user_total_helpful_votes": 26, "expertise": 0.0028251849456900004, "user_cities_visited": 17, "review_days": 0.059145673603504006, "helpful_class": 1, "review_text": "I purchased a groupon for this hotel that included parking and I stayed at this hotel from April 16-18, 2015.The Warwick has a set of friendly staff on hand. They're knowledgeable and constantly suggesting good eats around the neighbourhood.The groupon came with a regular standard king bed room but we were complimentary upgraded to a room that had a stunning picturesque view of the Space Needle. Parking was included, however the hotel charges $35 for self park or valet and you're allowed in and outs.The room is nicely decorated in funky grey and white colours with a splash of beige. The room is spacious and the king bed was definitely comfortable. The sofa in the room pulls out to a bed. The room was clean and was free from any odor (mold, smoke) This hotel is a smoke free building.Wifi is quite fast but it seemed like you can only connect to one device in the room. There is a pool/sauna and fitness room but we did not have time to use those facilities.The hotel is in a great location. It's close to Belltown, Pike Place Market and Pacific Place. You can take a short Uber/Taxi ride to elsewhere if needed be.Overall a nice stay. Never would of opted for this hotel had it not been for the groupon deal. Would definitely look into staying at the Warwick for future visits in the Seattle area." }, { "user_review_posted": 58, "user_total_helpful_votes": 16, "expertise": 0.001228945275789, "user_cities_visited": 21, "review_days": 0.49178532311062406, "helpful_class": 0, "review_text": "Nice and close to the strip, but quiet and removed. The condos were clean and well equipped. The pools were quiet and a nice break from all the action. Plentiful, free parking. Good reliable wifi. There is a shuttle to bring you to the strip and all kinds of activities going on." }, { "user_review_posted": 70, "user_total_helpful_votes": 78, "expertise": 0.005299412052142001, "user_cities_visited": 33, "review_days": 0.870755750273822, "helpful_class": 0, "review_text": "My partner and I are doing the obliquitous \u2018road trip\u2019 and we started our vacation in San Fran with a three night stay here - The Fairmont has the \u2018wow\u2019 factor. Our driver arrived at the hotel, and the doorman opened our car-door with the biggest smile and welcome; our luggage was whipped away seamlessly (arriving in our room just minutes later) and the reception and concierge staff couldn\u2019t have been more attentive. The lobby is beautiful, the bar and restaurant wonderfully presented and staffed, and our room, spotlessly clean, well maintained, with a great bathroom. The Fairmont\u2019s location atop Nob Hill make it perfect for exploring - Fisherman\u2019s Wharf, Union Square, Coit Tower, only blocks away...cannot recommend highly enough for the discerning traveller! Quick tip - check out the beautiful garden - we saw a hummingbird family!" }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.717962760131434, "helpful_class": 2, "review_text": "I contacted this hotel to inquire about which rooms offer a balcony. My call was answered by Abraham. Abraham was really rude and kept disconnecting the phone call before I could finish a sentence. When I called back to speak to the General Manager, Abraham identified himself as being the General Manager. I intend on following up with Hilton Corporate on this matter but I would not recommend this hotel based solely on my initial interaction with Abraham." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6166484118291341, "helpful_class": 0, "review_text": "Loved, loved, loved Martha at check in. She is professional, helpful and friendly. I can't say enough about her. She is the best! We had 3 rooms booked here and she handled all our needs. The free social on Mon, Wed and Fri is very nice; wine, beer, cheese, crackers, pretzels, walnuts and grapes. The location is great; within walking distance of the shopping malls and the beach. Large, clean room with great amenities. Free shuttle to the mall." }, { "user_review_posted": 22, "user_total_helpful_votes": 23, "expertise": 0.004965243296921, "user_cities_visited": 12, "review_days": 0.571193866374589, "helpful_class": 1, "review_text": "Thanks to the Front Office Manager Ms. Rattana Prasertklang who warmly welcomed me and my Danish friend Per to Mercure Siam in Bangkok. Often the hotels don\u2019t keep the promises they give at the moment of booking and the guests are disappointed when they arrive. But in the case of Ms. Rattana we got everything as it was promised and guaranteed and we were really glad about that. The hotel is very clean and nice, with perfect location in front of BTS Station and Siam shopping center and far from the noisy Nana area of European and Middle East tourists. The rooms are spacious and with a beautiful view of the city. The roof pool at the top 29th floor is really impressive. The staff is very kind, especially the breakfast service offering an excellent breakfast. Mercure Siam is a great choice to stay in Bangkok and we highly recommend it.Marko Kurdos, November 2017" }, { "user_review_posted": 8, "user_total_helpful_votes": 9, "expertise": 0.0053514288866820005, "user_cities_visited": 6, "review_days": 0.33406352683461105, "helpful_class": 2, "review_text": "My husband and I stayed here for a weekend to celebrate our anniversary. We really enjoyed ourselves, right from the start being welcomed by the front desk staff with a bottle of champagne. Modern decor along with some retro art adorns the lobby and the room walls. The room itself is spacious and comfortable, although the closet space was somewhat limited. We chose to have valet service, which was pricey but very convenient. For less than half the price you can self park, but there is an in and out fee. This was a fun hotel in a nice, central location, walking distance to Union Square, the Civic Center, Orpheum theater, all of which we took advantage. Price within reason for this area. I would return to this place." }, { "user_review_posted": 6, "user_total_helpful_votes": 14, "expertise": 0.011217771893044001, "user_cities_visited": 5, "review_days": 0.7437020810514781, "helpful_class": 0, "review_text": "Was charged for room water that is complimentary throughout all hotels in Thailand. Advertised price was deceptive as fees were only added after I confirmed credit card purchase. I think this borders on being fraudulant" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 1, "review_days": 0.662650602409638, "helpful_class": 0, "review_text": "The hotel is across the street from the beach! Our room had a great view of the beach and it was great to be able to cross the street to get to the beach. The only downsided I would say is the walls are a bit thin and you will hear your neighbors, but we where out most of the time so this was no big deal. I would stay here again!" }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.52354874041621, "helpful_class": 0, "review_text": "If you are looking for a hotel that is new modern and Clean, you found it here. I hold cleanliness as one of the most important factors when choosing a hotel, and this was excellent for this reason. Recommended by a travel snob xx" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.043811610076670005, "helpful_class": 0, "review_text": "This place is great. Yes, the rooms are small. But this place makes up for it elsewhere. The staff is incredibly friendly and helpful, the space is used very efficiently, the facilities may look Victorian era, but are very functional, the location can't be beat (especially for the price), and the all-around atmosphere was great. Our window overlooked an alley (best looking alley I've ever seen), and there is an artist who lives right behind the place (he's pretty good). Plus, the Italian restaurant downstairs is fantastic.Now for the bad stuff (all minor annoyances, and I stress minor). There is no clock in the room. The trash truck comes on Wednesday morning and the delivery truck for the restaurant downstairs comes on Thursday. It's pretty loud. The two cleaning ladies will wake you up at exactly 9:06 every morning with their loud voices and vacuuming. The bed also has a plastic covering that's pretty noisy.Those are my only complaints from a fantastic stay. Thanks Robert and the rest of the staff! We'll be back there if and when we're in SF again." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.19769989047097403, "helpful_class": 0, "review_text": "My husband took me to Dubai to celebrate my birthday and we chose to stay in Taj because of its hospitality and food. We reached the hotel at 8am in the morning and were given a room immediately. The view from the room was that of Burj Khalifa. We faced slight hurdle with our room but the hotel staff was prompt to take action and gave us another beautiful room. The staff is very polite and are very open in taking feedback. They made sure that my birthday was very special and decorated the room, made a birthday video and also sent a beautiful cake. They also called me to get feedback on all the efforts they had done. I would highly recommend this hotel. It is very close to Dubai Mall and other good places." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.397042716319824, "helpful_class": 0, "review_text": "My family and I (wife and 2 sons) stayed at this hotel just prior to christmas (4 nights).we enjoyed our stay immensely with all our needs met.a clean room,an extremely comfortable bed and size reasonably spacious for the 4 of us.The front desk staff were very helpful especially Ernesto and Sal knew the city very well and provided good advice.Will stay again if opportunity arises." }, { "user_review_posted": 314, "user_total_helpful_votes": 182, "expertise": 0.002703650525584, "user_cities_visited": 161, "review_days": 0.32037239868565104, "helpful_class": 0, "review_text": "The hotel is well located and is in a central location that allows you to access sights such as the whitehouse and dupont circle by foot within about 10-15mins. Other sites would require a longer walk. There is a subway station about 10mins walk away that. Additionally i used uber , especially with the summer heat. I liked the fact that it's location made it easy to get to attractions or restaurants in various directions. Its located near the start of embassy row which has some amazing properties.The hotel is large and appears to predominantly cater for business. The rooms were quite big and had very effective air conditioning, safe, comfortable bed, tv, decent storage space. The bathroom was sizeable with a bath tub/shower combination. It was a comfortable room. The staff were very good and friendly.The one negative is that wifi isn't free ($12 per day) which is rare in hotels these days. Regardless of the rational it should be included. If in need and dont want to pay then Starbucks is free along with alot of cafes.Overall i enjoyed my stay here and for the right deal would stay again." }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 8, "review_days": 0.075027382256297, "helpful_class": 0, "review_text": "I was here for a two day business meeting and the location relative to the METRO and Georgetown was the key advantage. WIFI access was important for this trip and the base plan was so bad that I couldn't successfully navigate to the \"paid\" plan. This turned out to be good because I overheard others complaining about the paid plan. Staff was genuinely interested in helping, but their success was limited since they seemed to be under-trained or over-worked. I note that the high staff turnover was mentioned in other reviews." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.9085432639649501, "helpful_class": 1, "review_text": "I am currently staying at the hotel. This review is specifically being written to address the Grand's decision to eliminate the $1 coffee down in the lobby area. We typically stay at this hotel a few times a year for work, sometimes for several weeks at a time. I coordinate with 3 other companies and we sometimes utilize 12-15 rooms in total. Essentially, the 3 of us company heads decide where to stay, subsequently everyone else will have to stay here too. Im sure this generates considerable revenue for the Grand for not only the rooms, but for the food and gambling associated with our stay. I just want the hotel to realize that this decision, while it may not seem to be a big deal, is the sole reason I will coordinating these stays at another hotel. While I like the Grand, it certainly is not that special and I can coordinate these rooms anywhere. Honestly, when I decide to book I have thought to myself \"Well, they have the $1 coffee in the morning\" and this really has been the deciding factor. I want to impress on the hotel that small decisions can have a much larger impact on their bottom line and should consider the potential ramifications before making them." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.943044906900328, "helpful_class": 1, "review_text": "Just checked in paying premium price for ocean front room (not ocean view) and we got 4th floor overlooking a roof and directly into palm treesI guess they think some smuck has to get the lousy room. And the balcony has a loose panel that is rattling constantly. So much for sleep tonight." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.756845564074479, "helpful_class": 0, "review_text": "This was our 4th visit to the Graham. The staff goes out of their way to make our visit enjoyable . Great location and great hotel bars! Beautiful Boutique style building. We usually stay in the king corner rooms which have excellent views and beautiful bathrooms. I wish the entire room had the same flooring as in the bathroom.We can\u2019t wait to come back!The Besels" }, { "user_review_posted": 27, "user_total_helpful_votes": 13, "expertise": 0.002227207898619, "user_cities_visited": 23, "review_days": 0.11171960569550901, "helpful_class": 0, "review_text": "We stayed at The James Hotel following NYE. We booked a last minute trip to South Beach and unfortunately our options were very limited when it came to hotels when we were ready to make a reservation. We didn't come in with high expectations regarding The James, but we will not be coming back. The hotel was older and felt cheap even for a budget-friendly hotel. The location was okay, but that is about the only positive thing to say regarding The James Hotel in SB." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 3, "review_days": 0.38554216867469804, "helpful_class": 0, "review_text": "The staff were very helpful and friendly. The room had everything we needed, with a kitchenette / kettle/fridge etc. With a large window overlooking Ocean Drive. However, it did smell damp. Once windows were opened, it improved. Breakfast in the adjoining Italian restaurant is excellent - it's also a good place for lunch/ dinner." }, { "user_review_posted": 76, "user_total_helpful_votes": 33, "expertise": 0.001997711922971, "user_cities_visited": 74, "review_days": 0.29025191675794004, "helpful_class": 0, "review_text": "The hotel is located in a great location very near Ala Moana mall and some good restaurants around it. A short walk to Waikiki beach. Staff was very helpful. It needs to improve its plumbing as the shower pressure in our room was low. It also needs to finish its pool and improve the gym. Room with 2 queen beds was spacious and clean." }, { "user_review_posted": 31, "user_total_helpful_votes": 21, "expertise": 0.0031784675728680004, "user_cities_visited": 31, "review_days": 0.365826944140197, "helpful_class": 1, "review_text": "This is a well located hotel with excellent service and comfortable rooms. The Indian restaurant on the top floor serves the most delicious food and I thoroughly recommend that. The rooms were spacious and comfortable. Despite being on the 17th floor the frequency and speed of the elevators meant that this was not a problem. The outdoor swimming pool is on one of the lower floors and provides a welcome sanctuary from the hustle and bustle of the world outside. Would definitely stay here again." }, { "user_review_posted": 31, "user_total_helpful_votes": 13, "expertise": 0.0019255889775150001, "user_cities_visited": 32, "review_days": 0.30284775465498304, "helpful_class": 0, "review_text": "Was just in downtown for one night for a concert, was very centrally located, and the hotel was very well decorated. The Lobby Bar was nice to check out, and our room was clean and comfortable. We enjoyed our experience." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9523548740416211, "helpful_class": 0, "review_text": "I very very like this hotel tell. Room is clean as I expected .th staff are so nice to during my stay. I enjoy stay in this hotel. I like Thai food and Thai restaurants. I will come call again with my family next year.thank you." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.033406352683461, "helpful_class": 0, "review_text": "The hotel is undergoing a renovation which was not told to me when i booked my reservation. Once i arrived and saw the horrible condition of the hotel, I was very unhappy. Unfortunately, there were no other rooms available in nearby hotels. I would advise people to NOT stay in this hotel." }, { "user_review_posted": 39, "user_total_helpful_votes": 66, "expertise": 0.008105653587282, "user_cities_visited": 29, "review_days": 0.24041621029572802, "helpful_class": 0, "review_text": "I was recommended this hotel by a friend because of its location. However, before I even arrived at the hotel, I've already had a bad experience with it. I booked my travel via American Express travel (as I always do). I was traveling to DC for spring break with my family and after I hit \"book\", I totally forgot to request a double bed. Called their front desk and lady rudely told me that \"3rd party requests are not honored. Period.\" Not \"guaranteed\" which is different than \"honored\". It's not like I'm asking for champagne on ice or a free upgrade. I thought what I was making was a pretty standard request. Whether I'm a 3rd party booker or 1st, I am still a guest of the hotel and should be spoken to as so.Anyhow, we decided to keep the reservation because it was too much trouble to cancel and book another reservation. The rooms here are extremely small. I thought my room in Hong Kong was much bigger compared to DC. The room service is awful! called to request a toothbrush got my son, it never came. Called the following morning and after 45 min, someone finally brought one (in a brown paper bag, no less). Oh and we loved our view of the roof and all the machines on top.This hotel doesn't deserve the JW Mariott tittle as nothing about it screams class, service, or guests satisfaction. I would book elsewhere next time...like the Grand Hyatt which looks like it had a lot of activities in that area and hopefully better service and class for their 3rd party guests." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.914567360350492, "helpful_class": 0, "review_text": "Room, services were wonderful. We booked the Executive Suite with request early check in (12:00 noon). When checking in we were offered the upgrade to Capital Suite (free of charge) and the suite was available shortly after we arrived. The room was beautiful and clean. Service staff was wonderful, courteous and quick to response. Kyle at Front desk made things easy and quick. Very impressive." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.31215772179627604, "helpful_class": 1, "review_text": "You'll feel as if you've just checked into an elegant hotel in the heart of France. The staff is friendly as can be, the rooms charming and unforgettable, and the restaurant's cuisine is delectable. China Town in nearby, as well as cable car. There is simply nothing not to like about this wonderful French hotel in San Francisco." }, { "user_review_posted": 41, "user_total_helpful_votes": 8, "expertise": 0.0008369597102120001, "user_cities_visited": 30, "review_days": 0.7606790799561881, "helpful_class": 0, "review_text": "We only stayed one night but will certainly consider staying there again. We were treated by a really friendly front desk clerk and were upgraded to a high floor corner room that had a great view. The lounge makes and AWESOME vodka martini by the way. The hotel is in a nice location in SF." }, { "user_review_posted": 173, "user_total_helpful_votes": 88, "expertise": 0.0023592080867450003, "user_cities_visited": 69, "review_days": 0.10843373493975901, "helpful_class": 1, "review_text": "We had thought that we booked the wrong location - turns out that M street is one of the best one in DC. Hotel is located in a fine neighborhood. Room is extra spacious. Bed is too soft so you bend your back while sleeping. I wish mgt would turn the AC in the lobby warmer a bit so that it will not be very cold vs hot weather outside. Check in process is a bit beaurocratic despite the fact that we had done online check-in. There is also a flight boarding pass PC sation at the front desk which is useless since apparently it uses wifi network that keeps dropping. I suggest that this be either fixed or removed. Alternatively, Fairmont provides online printing service if you need to print your boarding passes. Just 3 mins away, there is CVS store you can buy some daily needs like water etc." }, { "user_review_posted": 27, "user_total_helpful_votes": 27, "expertise": 0.004744565817058, "user_cities_visited": 206, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "I picked this location because it was not too far from the museums, it was less than 15 mins drive to some of the Smithsonian museums. If you stay here there is only valet parking option. There were restaurants and a Starbucks within walking distance. Also Harris Teeter is right on the corner if you need anything. It is 2 or 3 buildings down from the Hilton Garden Inn.The room was clean and spacious.It had a microwave and a small fridge.Wifi was the worst, even when we paid and upgraded to the high speed! Not recommended. We were on a higher floor, not sure if that mattered. It had a nice city view. There was pool and it has a restroom in the area. Also a small work out room. The laundry room is small, but it was nice to have it to clean clothes. We stayed 3 nights here. DC was a great trip. Thank you Hilton, we will be back." }, { "user_review_posted": 20, "user_total_helpful_votes": 4, "expertise": 0.000860642171466, "user_cities_visited": 14, "review_days": 0.383899233296823, "helpful_class": 0, "review_text": "The good: friendly, accommodating and chill staff. Hotel had a better than expected gym and interesting amenities like a game room and lots of lounge space. Price was fair. Bonus, the bathroom products were very nice!The bad: the decor and fixtures were cheap and borderline tacky. Rooms were very small (we had a king suite), hotel layout was really weird and the whole place looks rundown. Like seeing a nightclub during the day.Recommended for early twentysomethings looking for a cool place to hang out and take a likable Instagram picture." }, { "user_review_posted": 543, "user_total_helpful_votes": 106, "expertise": 0.0008373958513040001, "user_cities_visited": 132, "review_days": 0.8400876232201531, "helpful_class": 1, "review_text": "The Flight Centre made our booking and what a great choice they gave us. Great position to access all that is San Francisco. The cable car stops just across the block and on board you can go and find all the big attractions. The hotel was built in 1930s and is a family owned and run business for 3 generations. Clean facilities, excellent staff, we couldn\u2019t fault it." }, { "user_review_posted": 27, "user_total_helpful_votes": 8, "expertise": 0.001328151499176, "user_cities_visited": 19, "review_days": 0.7108433734939751, "helpful_class": 0, "review_text": "The resort us well located near the Planet Hollywood mall which has everything needed. The room was good and the shower great. The pool was a bit dissappointing as it was 3 ft deep and for those 6ft people like me it meant kneeling to get fully immersed. The little market was really good and had fresh fruit bowls along with many needed items. The resort is not absolute luxury but worth the stay." }, { "user_review_posted": 36, "user_total_helpful_votes": 16, "expertise": 0.0020473966187300003, "user_cities_visited": 92, "review_days": 0.6182913472070091, "helpful_class": 0, "review_text": "Check in was slow considering the line was short but when it was our turn we realized why- they provided beverages and cool towels and have a live stream of the beach.We stayed on the top floor in a mini suite. It had a separate bedroom and living area with a dining table. We had to large lanais. The view was breathtaking!!!The room was perfect, clean and quiet which was tops.The pool is 3m deep at one end and so refreshing.We ate at the bar one night and the food was ok.. nothing to rave over" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.786418400876232, "helpful_class": 1, "review_text": "50 sqm!!! Extremely big roomLuxury bathroomsClean and comfortable beds with variety of pillowsExcellent location, near metro and opposite to the convention centerDelicious breakfastOutstanding viewsHighly recommended" }, { "user_review_posted": 7, "user_total_helpful_votes": 38, "expertise": 0.026244857426585003, "user_cities_visited": 9, "review_days": 0.820372398685651, "helpful_class": 0, "review_text": "We stayed here for 3 days before flying onto Krabi. This hotel didn\u2019t disappoint, staff are lovely, the hotel is absolutely spotless and the breakfast was plentiful. The staff were so helpful and even helped my partner arrange for cakes and balloons to be brought up to our room on the morning of my birthday .Make sure you take time out to visit the cocktail bar on the 37 floor , it\u2019s a welcoming escape from the madness below ." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.314348302300109, "helpful_class": 0, "review_text": "While booking my reservation everything was spelled out and very clear and what was included in the package of $319 per evening: parking and continental breakfast. The agent even quoted me the total cost of $399.66 including tax and all fees. When we checked in the breakfast vouchers could not be found and the front desk clerk said that I could pick them up later. Later that evening I checked again and it was a new clerk and the breakfast vouchers could not be found. I explained that this is my second time and very frustrating and that I did not want to wait in line in the morning. The clerk explained that I could go to the restaurant and explain and that they could look up my reservation. In the morning the restaurant sent me to the front desk and I had to wait in line. I then finally received my breakfast vouchers. It was frustrating then to find out that the restaurant opened at 7 a.m. on a Tuesday morning while the front desk clerk the day before explained that breakfast would be served at 7:30 a.m. My wife and I waited and ate as soon as it was 7:30 a.m. If we knew the restaurant opened at 7 a.m. we would have been their at 7 since we were in a hurry to eat and check out to try and get to the Muir Woods before the parking lots filled up as they did the previous day. We also apparently had a phone message and could not retrieve it. We asked the front desk and they said they could send someone up. I passed as we were in a hurry to get to the Muir Woods. When we checked out the computer system was down. Then I was billed $409.08 a difference of $9.42 (instead of $399.66) which I found on my credit card website. Also, we were billed $23.92 for bottled water that we did not utilize within our room. I called and talked to someone in accounting on 7/27. She was very helpful and explained that I would be refunded the $33.34. However, she did not explain that it would take 3-10 business days. I called again on 7/28 around 3:30 p.m. Pacific Time. I tried several times as I could not reach the front desk, the operator, reservations, and accounting. I left a message with accounting, but did not receive a call back. I then called the front desk at around 9:30 p.m. Pacific Time and the front desk clerk explained to me that it would take 3-10 business days to receive a refund." }, { "user_review_posted": 74, "user_total_helpful_votes": 14, "expertise": 0.000808156716796, "user_cities_visited": 76, "review_days": 0.697699890470974, "helpful_class": 0, "review_text": "While I have stayed at the Hyatt many times, I was not familiar with the \"Centric\" chain. Check in process was quick, my room was clean, modern (although I found there to be little lighting).I did not dine in the hotel but I did have some cocktails, the staff was friendly and efficient.A wonderful location, just a block from the Magnificent Mile.Starbucks in the lobby.A great option for Chicago." }, { "user_review_posted": 25, "user_total_helpful_votes": 17, "expertise": 0.0031909963588210005, "user_cities_visited": 16, "review_days": 0.090361445783132, "helpful_class": 0, "review_text": "We have stayed at the Chancellor at least twice now, and look forward to our next visit.You could scarcely want a better location in San Francisco -- since 1914, the hotel has perched over Union Square practically at the corner of Powell and Post, right on the cable car line.The hotel's lobby is welcoming with a cozy bar and restaurant (Lucques), and the staff is exceptional -- especially Annie and Tina at the front desk. The rooms are well priced, attractive, clean, and comfortable, with many offering wonderful views.In a spot like this you won't need a private car, but if you do, reasonable overnight parking is also nearby (...reasonable for San Francisco).All in all, you could stay in more luxurious or swankier digs in SF, but probably not any offering this kind of value. We will happily return." }, { "user_review_posted": 64, "user_total_helpful_votes": 31, "expertise": 0.00224125565486, "user_cities_visited": 92, "review_days": 0.20591456736035002, "helpful_class": 0, "review_text": "This is a nice hotel, the location was in the heart of everything. Just one suggestion, each room shoukd have a coffee maker. The decolr was chic and funky. One thing about the area, there are alot if homeless people hanging around. Once you dont bother them, they dont seem the type to bother you.Overall we had a great time ....." }, { "user_review_posted": 12, "user_total_helpful_votes": 64, "expertise": 0.025782485564014003, "user_cities_visited": 76, "review_days": 0.35925520262869604, "helpful_class": 3, "review_text": "Summary.1. Breakfast is so average it's a joke.2. Coffee is pathetic3. We had to line up to get brekky4. We got served raw meat in a burger ordered on the veranda.5. We got one seating around the pool over 4 days. It's So busy every day.6. We ordered a king bed and got two doubles.7. It's so expensive, average rooms.8. Lots of hidden charges you don't get told about.9. We will never go back. We will never return to Hawaii, it was that disappointing.10. Stay nearby in another hotel and visit the Moana. You'll do it once only." }, { "user_review_posted": 5, "user_total_helpful_votes": 12, "expertise": 0.011541432196844, "user_cities_visited": 3, "review_days": 0.012595837897042002, "helpful_class": 0, "review_text": "Dear Trip Advisor:Just finished umpteenth stay at The Luana Waikiki. Same old, same old i.e. another excellent stay. Great location, great room with all the comforts of home, and to top it all, a great staff. It's getting kind of routine. Maybe some time we visit the pool will be cold.Highly recommended, from a couple that has been to Honolulu a hundred times.. Best combination of location, beautiful large rooms, and price in all of Waikiki.Sincerely, Charmaine and Stew Leber, Foster City, California" }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 65, "review_days": 0.348302300109529, "helpful_class": 0, "review_text": "really enjoyed my stay here,lovely room,very old but very well kept.well situated and nice pleasant staff,not cheap but still a pleasant stay.not the biggest hotel in the world but filled with stories and history," }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 7, "review_days": 0.72289156626506, "helpful_class": 0, "review_text": "My partner and I stayed at The Modern for three nights as a side trip to our main destination Maui for a wedding. Staff at Modern were very professional from our check-in till our check-out. Facilities were excellent - the restaurant by the pool and the pool itself. Highly recommended to would-be visitors of Oahu." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.9260679079956181, "helpful_class": 0, "review_text": "Great hotel and super location Beach right outside your door all amenities are of superior quality and the staff go out of there way to make you feel at home Frank and staff at the front desk and threw out the facility are outstanding Since we were here for our wedding anniversary we stayed in an oceanfront room what a miraculous view and the sound of the surf at night was tranquil and so relaxing we also had access to the V47 club for breakfast and dinner witch was pleasantly surprised the food was great will be back real soon my thanks to the staff and management" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.5005476451259581, "helpful_class": 0, "review_text": "Hotel is between the football and baseball stadiums. Clean, comfortable and safe. Bed was so comfy. Aveda toiletries a nice surprise. Seattle's Best coffee in room along with fridge and microwave. Hotel staff was awesome and accommodating. We needed a wheelchair accessible room and they upgraded us to an accessible suite. Walking distance to MetroLink station and bus station (.4 mile walk). From there, easy access to Museum of Flight, Space Needle and Pike's Market." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 9, "review_days": 0.10514786418400801, "helpful_class": 0, "review_text": "Service was on point from the moment you walk into the lobby. Everyone is very friendly and helpful.The fitness center was a good size and everyone including the house keeping staff was amazing.Location was great and in the corner a Main Street which was perfect!" }, { "user_review_posted": 77, "user_total_helpful_votes": 43, "expertise": 0.0026008417269580003, "user_cities_visited": 24, "review_days": 0.08652792990142301, "helpful_class": 1, "review_text": "We got married on the beach right outside ,and spent our honeymoon here.from start to finish it was perfect.the hotel is in a great part of Waikiki,and right on the beach.it is beautiful! The valet parking was a plus,and the check-in was so easy and friendly. They take your luggage up to your room,and they up graded us to a partial ocean view ,and sent us up a compliment bottle of champagne for our wedding night. The room was modern,clean and big.the bed and pillows are so comfortable.we had room service for breakfast and it was really tasty. There are shops on premise and a Starbucks and restraunts.we had our family wedding dinner right at the shorebird. We couldn't of asked for a more perfect day. mahalo Outrigger Reef." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 31, "review_days": 0.328039430449069, "helpful_class": 0, "review_text": "We have stayed at The Modern twice before and knew it had all the facilities we expect in a vacation hotel - quiet and relaxing atmosphere and great service from positive, friendly, empowered staff.The Modern was a great base for us as it's easy walking distance to Ala Moana, the beach and the main shopping/restaurant area of Waikiki - yet it's on the edge of the tourist madness that Waikiki can also be.Morimoto's was excellent for a splash out and has a highlight of our stay. Twice we ate out by the pool and tried out quite a few of their really good cocktails." }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 10, "review_days": 0.617196056955093, "helpful_class": 1, "review_text": "Cute, clean, quality boutique hotel in the heart of Seattle. Friendly front desk. Timely room service. Quality in room mini bar products... if that's your thing. And most importantly wonderful customer service. My wife and I walked to all of the major \"touristy attractions\" in Seattle from here. Within walking distance of many quality restaurants and a live theatre venue. I would stay here again without a second thought. Keep up the good work Kimpton Vintage!" }, { "user_review_posted": 20, "user_total_helpful_votes": 9, "expertise": 0.002074368310713, "user_cities_visited": 36, "review_days": 0.124315443592552, "helpful_class": 1, "review_text": "I booked this hotel as a last minute surprise for my husband and what a gem of a hotel it is! Reasonably priced for San Francisco, fabulous location atop of Nob Hill, great spa with terrace overlooking the city and lovely spacious and bright rooms. Maureen on front desk was lovely and gave us an upgrade to a Deluxe room. My only downside is that I found the bed too soft but that is just my own personal preference. I would definitely say this hotel as probably the best I have stayed at in San Francisco and I would definitely recommend it to others." }, { "user_review_posted": 33, "user_total_helpful_votes": 20, "expertise": 0.002832027658244, "user_cities_visited": 16, "review_days": 0.533953997809419, "helpful_class": 0, "review_text": "Overall, the hotel is stunning. Great interior design, everything is brand new and the hotel has lots of small, thoughtful perks like free cupcakes and coffee. The staff are really polite and each day the rooms were cleaned and spotless. There was nothing negative to say about the hotel at all!However.... I think the hotel have a responsibility to state very clearly before you arrive about the dangers of the area. We got off the BART at civic central and had only a 5 minute walk to the hotel but I have never felt so unsafe in all my years travelling. Homeless and drug users paved the street staring, there were no taxis to jump into and wheeling our suitcases past felt very unsafe. It literally looked like a scene from 'walking dead'. I dread to think my reaction if I arrived at night or had children with me. Overall, this let the hotel down and if they had recommended a different station to get off at or stated that customers should get a taxi we would have felt like the hotel was taking more of an interest in customers safety." }, { "user_review_posted": 175, "user_total_helpful_votes": 51, "expertise": 0.001304519159534, "user_cities_visited": 59, "review_days": 0.23439211391018602, "helpful_class": 0, "review_text": "\u200bThis is a clean spacious hotel with a spacious lobby and rooms. You never feel cramped in this place.My room is big and I like the California King Size bed with plenty of room to stretch out. Both sides of the bed are equipped with electrical outlets which is convenient. On side is an iHome alarm clock that you don't need. Sleep better without the blue lights and unplug it. The room has an extra side chair.The desk is spacious with plenty of room to spread out and work. Multiple AC outlets are available in the lamp to connect your devices. I like multimedia center in the desk and you can plugin HDMI, PC, or RCA video to connect to the TV. The wifi is zippy and had decent download speeds. It is the typical Marriot wifi setup and authentication.The TV in the room has multimedia outlets accessible to plugin your own media. HDMI, RCA, and USB are all available on the LG screen.The room provides a cooler which I think is an old minibar frig. It doesn't cool very well. I couldn't find a temperature adjustment.The closet is cramped and is able to accommodate one valet. The doors are inconvenient to access one side or another. I would like it if hooks were available to hang your clothes on. They have hooks in the bathroom, but I prefer hanging clothes in the closet.The bathroom had a shower with a tub. It is a normal shower tub combo. The shower head is nice and big and has decent pressure.The property is convenient compared to everything else. Parking is expensive so just Uber. Most of the downtown area is a $10 Uber ride away. I would weigh the cost of parking and renting vs ubering and shuttling. For me it was a lot less expensive and many ways more convenient to Uber. A rental car would be necessary only if you need to go a long way.The room isn't very good at keeping the light out. I would suggest bringing a sleep mask if you are like me and like a very dark room to sleep in.I like the lounge downstairs and the overall location of the hotel. They unfortunately do not have a concierge lounge at this location.Overall I love this setup and I was pleased with the service and room. Enjoy :)" }, { "user_review_posted": 371, "user_total_helpful_votes": 99, "expertise": 0.0011851748750060002, "user_cities_visited": 452, "review_days": 0.09090909090909001, "helpful_class": 0, "review_text": "We love the Willard due to its location to the Mall, the White House and museums. Ford's Theater, the Spy Museum, all just a couple blocks away. There is a Metro station nearby that allows easy and inexpensive travel to the Zoo and other DC sights. The rooms are VERY big and the service is always top notch. Join InterContinental's loyalty program to assure you have free WiFi." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.762869660460021, "helpful_class": 0, "review_text": "The hotel is a great place to stay.The staff at the front desk is very nice and always helpful especially Ms.Preaw,Mr.Mark,Mr.So they are very friendly and very kind to me ,I like here and will come back again...Thanks" }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.44906900328587, "helpful_class": 1, "review_text": "This was our first time staying at the Modern Honolulu. We spent the second half of our vacation here after staying at Aulani in Kapolei. We were here for only two nights and wish we could have stayed a little longer. The decor is very stylish and \"modern.\" Loved our room, the pools and the atmosphere overlooking the yacht harbor. There was an amazing view of the fireworks! The food at the pool and Ravish restaurant was great! The staff was very helpful and friendly! Great location as it was within walking distance from Ala Moana shopping mall and the harbor where we took a private boat out to snorkel the the turtles! That was an amazing experience! I believe the company was called Moana Sailing Charters or Moana Waikiki, but they picked us up from the dock just footsteps from the hotel. We were also in walking distance to Sydney Bills restaurant and this yummy hole in the wall snack shop that sells the best ice cream and sorbets to take to the beach... Which is also just a short walking distance away. Will definitely stay here again the next time we are in Waikiki!" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.07995618838992301, "helpful_class": 0, "review_text": "very well located-especially clean-very helpful concierges!Rooms very nice, has a restaurant next to lobby.Priced very well.Easy access to shops,restaurants and transportation.Staff very helpful and professional.Only negative is there is construction going on next door." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.45016429353778703, "helpful_class": 0, "review_text": "Room was nice and clean, staff was good but maids knocking on my door at 6:50 am to clean my room with the DND sign on the door is not cool. Also someone opened my door at 12:15 am while I was sleeping then left when they realized someone was n room." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.770536692223439, "helpful_class": 1, "review_text": "We stayed for 4 nights on 17th floor. This hotel looks like a regular apartment but with great location connection to BTS and great Terminal 21 shopping mall. The bathroom have black mold around shower door, walls, floor and bidet also dirty. I have to calI the housekeeper everyday to make our beds. Also, the ground and pool are definitely not 5 stars. Don\u2019t let the pictures fool you. I advice others to book in chain hotels for this price." }, { "user_review_posted": 182, "user_total_helpful_votes": 72, "expertise": 0.001810282843053, "user_cities_visited": 594, "review_days": 0.730010952902519, "helpful_class": 0, "review_text": "Stayed two nights on a business trip. Location is very good. Walking distance to so many restaurants are close by and you can walk to many tourist locations. My comments have to do with two things...the tiny rooms and the front desk staff. The rooms are very small with not Anton of room to maneuver in. Closet space it virtually no existent. They rooms are very clean and the staff does a nice job keeping Hall's and lobby area clean too. I took an Uber to the hotel and inadvertently left my phone in the car. The front desk clerk (Terrell) was very caring and helpful in helping to get the phone returned. He started calling the phone as soon as I realized it was missing....30 minutes later I had it back in my possession. Thanks Terrell. If you are just looking for a place to sleep...this is the place for you." }, { "user_review_posted": 27, "user_total_helpful_votes": 7, "expertise": 0.0011483402192880002, "user_cities_visited": 82, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "The Hilton in the financial district is average at best, the rooms are small, the showers are sometimes (!) clean, and the service is poor. I've stayed at this hotel twice and my first stay was fine whereas the second stay was unpleasant. During my second stay I had a shower with brown hairs in it and the shower head only reached up to my chest hight (and I'm not a tall person). Furthermore, the service was slow and poor and the facilities were average at best." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.517524644030668, "helpful_class": 2, "review_text": "I stay here at least 10x a year. The staff and the hotel are always exceptional. The rooms are fantastic even the smallest rooms are spacious and the views are the best in the city. I would highly recommend the Loews for business or leisure travelers." }, { "user_review_posted": 54, "user_total_helpful_votes": 32, "expertise": 0.002766641738284, "user_cities_visited": 72, "review_days": 0.30722891566265004, "helpful_class": 1, "review_text": "Located about a 10 walk from the pace of the main part of Sukhumvit this is a tiny surprise. Staff are really friendly and the faces are always familiar.We stayed for 3 nights and then we were back for an additional night after a side tour. We were happy to return.This hotel does the little things well. For example, on arrival you get to select the type of soap that you would like in your room.They are able to store luggage if you are heading off for a side tour and the bags were in our room waiting for our return.The rooftop bar is awesome. The view of a night is super.We had daily breakfast included and the whole family was happy with the variety. We had dinner on 2 occasions and whilst more expensive than other Thai options, the meals were delicious so we could not really complain.It is worth noting that a 5 minute walk around the corner (right, right, left, left) to be precise is a treasure trove of cafes, bars and restaurants. The hotel tuk tuk will drop you off if you like.The hotel provides a tuk tuk for free to local spots but try to avoid trips in peak hour as you will be sitting in traffic for most of your trip.Wifi was free and very quick." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.691675794085432, "helpful_class": 1, "review_text": "The Congress Plaza Hotel is HAUNTED! Call me crazy, call me woo woo, whatever...go ahead and find out for yourself. I\ufe0f woke up in the middle of the night to the sound of rattles, and had the distinct feeling that someone was looking at me. If you are sensitive to paranormal energy, you will pick up on I\ufe0ft within minutes of walking down the hall. Just be aware, you may have guests during your stay...." }, { "user_review_posted": 97, "user_total_helpful_votes": 11, "expertise": 0.00044021744694300004, "user_cities_visited": 13, "review_days": 0.735487404162103, "helpful_class": 0, "review_text": "What a lovely hotel. Very clean and friendly. Reception is 24 hours. Everything is perfect except, I would of given 5* but because our room is right next to reception and our hotel window looks into the reception garden where people can look in, we keep the blind close for privacy, and you can hear the music playing all day. The music did stop last night at 10pm, was told it stops at 11pm. Would of preferred another room, but didn\u2019t want to make a fuss and it\u2019s mine and hubbies wedding anniversary. Worth a stay thou. Highly recommend. Everything is so close by you don\u2019t have far to walk. There\u2019s a Safeway around the corner and a 7-11 also." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.461664841182913, "helpful_class": 0, "review_text": "An Army buddy decided to meet me in Las Vegas. I have been staying at the Palms Hotel for the past 2 years. This must have been my 5th or 6th visit within the 2 years. As usual, I enjoyed my visit and the hotel was relaxing. I always enjoy going up to the Ghostbar for the view of Las Vegas.I would like to especially thank the great customer service that I received at the Front Desk from Michael, who checked me in. I do hope that management reads this review and recognizes Michael.I am looking forward to my next visit to the Palms. LTC Kenneth Peters, Sr." }, { "user_review_posted": 30, "user_total_helpful_votes": 34, "expertise": 0.005391886424657001, "user_cities_visited": 33, "review_days": 0.510952902519167, "helpful_class": 1, "review_text": "Attended a conference at this hotel. As far as hotels go, this is a beautiful place, great location (at the top of the hill!), and friendly staff. I would definitely stay again if I find myself back in SF. Good wifi, clean rooms." }, { "user_review_posted": 229, "user_total_helpful_votes": 47, "expertise": 0.0008860827193630001, "user_cities_visited": 220, "review_days": 0.12760131434830202, "helpful_class": 0, "review_text": "Staying often in bangkok, i try always to find a different hotel. The hotel is very nice and room was nice. Desk too small though bathroom great, bed superb. The staff does what they can. However the food is way overpriced compared to other restaurants or hotels. Double to triple the price. It seemed not many people dine because of that. Pity." }, { "user_review_posted": 24, "user_total_helpful_votes": 10, "expertise": 0.0019125381588140002, "user_cities_visited": 17, "review_days": 0.11719605695509301, "helpful_class": 0, "review_text": "Our family had a terrific stay at the Palomar in July, 2015.- Service; the staff are very helpful in guiding and service- The pool is perfect for families with children - not for training, just for playing and recreation- Nice gym- Beds were brilliant!- Clean, sizable room- Added services; like for instance a map with recommended running-trips in the neighbourhood- Location - close to Dupont Circle, and just a short walk / drive to both Georgetown as well as Lafayette Sq (and the rest of the landmarks)The thing that really out the Palomar over the top, was the afternoon-wine with the other guests. We were new to the Kimpton, and hadn't experinced the the Kimpton's version of afternoon-tea (no tea, but red or white wine in stead). This is something we often experience in british hotels, and we find this to be a splendid opportunity to meet new people. This works perfect at the Palomar, and I recommend this highly. (PS: the hotel offered at the same time cold milk and cookies to our children - big bonus to the staff!).Any negatives? Not much, and easily fixable:- no coffee-maker in the room" }, { "user_review_posted": 113, "user_total_helpful_votes": 68, "expertise": 0.0028111967456900004, "user_cities_visited": 113, "review_days": 0.877875136911281, "helpful_class": 0, "review_text": "Once you leave the first floor of this facility you will feel as though you entered into a bad haunted house or theme park horror ride. The place is decaying around the guests. Our first assigned room was on the 12th floor of the South Tower. The hall was shadowy, the doors on most rooms were a mishmash of different styles with various obvious damage. The \"lock\" on the room was a deadbolt with only one half of the lock in place, severe damage and a door handle that was about to come off in one's hand. The entry light was a flickering flourescent that would not stop buzzing. The bathroom was tiny and you had to step up to get into it. The windows were dinky and placed oddly on the walls. We were moved to the North Tower which is in slightly better rough repair but everywhere there is gouging of wood, badly painted trim and sleazy carpeting. And there was no heat. Apparently the management decided the cool weather was over and the central air unit in each room could only blow outside air in. They did send up a small \"space heater\" which quit working 3 minutes after it started. The \"furniture\" is a poor version of IKEA products. The beds and sheeting were actually better than anything else This said, there is a feeling of old times about the place and the public places are interesting and most of the staff is grumblingly helpful. When cleaning the staff did not replace the towels and we had to call them. The towels are adequate at best." }, { "user_review_posted": 82, "user_total_helpful_votes": 33, "expertise": 0.001843464313491, "user_cities_visited": 24, "review_days": 0.13198247535596902, "helpful_class": 0, "review_text": "Service is 5 star at the Trump. We took our 4 kids and stayed in a suite. They brought candies and cookies with their names on it to our room. The spa is amazing and the d-bar on the 2nd floor rocks!Just an amazing experience!" }, { "user_review_posted": 11, "user_total_helpful_votes": 8, "expertise": 0.003420500937879, "user_cities_visited": 80, "review_days": 0.336254107338444, "helpful_class": 1, "review_text": "We stayed in a King Deluxe for 3 nights. The room was very large and clean. The hotel itself was really nice. The view wasn't anything spectacular. The only issue we had that we didn't bring up to the hotel was that the return vent made very strange noises on and off throughout the night on the last day we were there, but we were so exhausted that it didn't interrupt our sleep. The location couldn't be beat. Very close walking distance to The National Mall and Foggy Bottom station." }, { "user_review_posted": 44, "user_total_helpful_votes": 27, "expertise": 0.0028688072382210003, "user_cities_visited": 35, "review_days": 0.025739320920043003, "helpful_class": 0, "review_text": "My wife and I stayed here 4 nights in early February and were very pleased. The rooms are great and all of the staff were attentive to our needs. We especially liked the hot apple cider in the lobby each night. It was great in that cold and damp Seattle weather. I had a massage in the spa that was wonderful.I'll mention one problem that showed us their customer service. My wife tried to fill the tub one evening but couldn't get hot water. We had hot water in the shower and sink but something seemed to be wrong with the tub. A maintenance man quickly came to the room and diagnosed a problem with a mixing valve in the tub. He was very apologetic and wanted to move us to another room so he could fix it the next day. We said we were fine since the shower worked. They fixed it the next day and I received two different calls from the front desk to be sure we were happy. They offered to send us a treat to help make up for it. We were fine. It was no problem. They again apologized at checkout and asked to be sure everything had been taken care of.I tell this story because any hotel can have a maintenance problem. Hotel 1000 showed how to take care of a problem and make sure we were happy and satisfied.Great location downtown. We will certainly stay here the next time we are in Seattle." }, { "user_review_posted": 25, "user_total_helpful_votes": 30, "expertise": 0.0057155467284560005, "user_cities_visited": 286, "review_days": 0.001642935377875, "helpful_class": 2, "review_text": "I have stayed at this hotel at least 8 (8) times in 2014 and I found each visit better than the previous. The hotel is located in an excellent location in Waikiki, it is clean and the staff is exceptional. The restaurant is amazing and their chefs are second to none. Their recent holiday ginger bread exhibit of diferant city scapes was exceptional. The detail in their work was among the best I've seen in my over 30 years of business and pleasure travel - staying at hotels throughout the world - hats off to the entire team!In closing, it is evident that the managmemt team works extremely well with their team of employee's. It shows throughtout the entire hotel in every department - from the moment you are greeted to the moment you leave.This hotel has the true Aloha spirit - thank you, and I look forward to my future stays in 2015!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.179079956188389, "helpful_class": 0, "review_text": "I stayed this past weekend for my birthday and I just want to thank everyone, I had an amazing stay, I was upgraded to a one bedroom suite and it was beautiful. Everything from the room to the restaurant was beyond what i could even imagine. i will definitely be staying again." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 32, "review_days": 0.058050383351588006, "helpful_class": 0, "review_text": "Stayed here for my mums birthday. Amazing place, and lovely reception as you arrive. Room was very spacious and overlooked the sea (just about). My one big complaint is the swimming pool. It is very very small, could do with an update.Would still recommend though." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.314895947426067, "helpful_class": 1, "review_text": "Our horrible stay here started when we were told that we weren't able to get rooms next to each other despite contacting the hotel multiple times and being told that we were placed in rooms next to each other. We are told that we have close rooms--apparently this means on the same floor, but no where near each other. The rooms were okay, but not worth the cost. Our room had a TINY bathroom. It was so small that I had to shut the door so that my daughter and I could fit in there to do her hair. The mirror on our wall was falling off. The AC was either too cold or warm--no happy temperature.The absolute worst part about this hotel are the elevators. Floors up to 13 share elevators and floors 13-40 share 3 elevators. That is right, 27 floors share 2 elevators. We had to wait for an elevator every single time--sometimes upwards of 15 minutes. My mother-in-law missed eating breakfast with the family because of the elevator.We asked for a late check-out (only 1 hour later) and the front desk lady was extremely rude.I would NEVER recommend this hotel to anyone. The only positive was the convenience to other places. However, the constant sirens made it miserable." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 7, "review_days": 0.0, "helpful_class": 2, "review_text": "Pros -- It is a nice and well maintained hotel. It is at the \"end\" of Waikiki where it starts to become more residential -- so if you are looking for something away from the hustle and bustle this hotel is worth looking into. The staff was friendly and helpful.Cons -- if you are looking to go to the beach, it is close, but in our experience crowded because of the low amount of beach at play. There is a restaurant in the hotel but it is closed and only serves a limited continental breakfast (which is an extra cost). So be prepared to be looking for dining options. Fortunately the hotel next door has some good ones." }, { "user_review_posted": 172, "user_total_helpful_votes": 46, "expertise": 0.00118806596717, "user_cities_visited": 45, "review_days": 0.630339539978094, "helpful_class": 0, "review_text": "This hotel is a fantastic find! Wonderful staff, very clean. The Diamond Head wing, where I stayed, has been remodeled to fantastic standards. Hau Tree Lanai and bar is a great place for dining and enjoying a cocktail at the end of the day. This is going on my list of places to stay in Honolulu!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9654983570646221, "helpful_class": 0, "review_text": "Really sub par amenities at the spa. Think circa 1990s public gym locker room. No where other than cheap lawn furniture to sit between services. That wonderful waiting area had florescent lights, loud music, and it was coed. A really out if date hair drier that took forever to use. Very slippery disposable flip flops. One single bench in the locker room for everyone to share. Paint peeling in the showers. I got rushed after my facial. And to boot the lady botched my eyebrows without me even asking to touch them. Woof. What a waste of money. I was really looking forward to a nice relaxing afternoon before my red eye flight.Our hotel room itself was newly remodeled and it was quite nice. The service in the main hotel was great too." }, { "user_review_posted": 122, "user_total_helpful_votes": 53, "expertise": 0.001998759141383, "user_cities_visited": 93, "review_days": 0.745345016429353, "helpful_class": 1, "review_text": "The staff made the difference. All welcoming and helpful. This is a great hotel in the perfect spot North of downtown to be close enough to the nice shops and restaurants around the corner (like Tavern on the Rush and Frogs) but easily walkable to both the Zoo and the main downtown area." }, { "user_review_posted": 311, "user_total_helpful_votes": 181, "expertise": 0.0027151844909850003, "user_cities_visited": 391, "review_days": 0.7026286966046, "helpful_class": 0, "review_text": "From arrival on the property through checkout the staff here is superior. Security keeps the anti-Trump crowd out so the patrons feel safe and free to enjoy!Rooms are a very nice size. Furnishings are average in the rooms. That was the only part that was not luxury." }, { "user_review_posted": 75, "user_total_helpful_votes": 40, "expertise": 0.002478943690463, "user_cities_visited": 180, "review_days": 0.40854326396495005, "helpful_class": 0, "review_text": "I usually stay at the Lebua, which is a very nice iconic hotel - our last trip to BKK we stayed at the Adelphi Forty-Nine for just one night and, honestly, next trip we'll be staying here the whole time! The staff and service are amazing, incredibly friendly and helpful. They gave us a tour of the room, which has so many amazing amenities it actually needs a room. What you are getting, effectively, is a high spec apartment. There was a fully stocked kitchen, a washing machine (with powder provided), a Japanese toilet, big wetroom shower, two televisions... I could go on. Location is excellent, central though a bit towards the east of the city, very close to a metro station which gets you everywhere in minutes. I was truly blown away as I have been to BKK a few times but never had such an amazing room for such a reasonable price. If you are hesitating, go for it - this place is top notch!" }, { "user_review_posted": 235, "user_total_helpful_votes": 98, "expertise": 0.0019142597561740001, "user_cities_visited": 163, "review_days": 0.45125958378970404, "helpful_class": 0, "review_text": "Our adult family stayed here for eight nights. The location of the hotel is absolutely fantastic. A short walk to Waikiki Beach and shops with not one but two ABC shops close at hand.The rooms were clean comfortable. We also had a nice view to the ocean.The only concern was the lifts. One group got stuck in the lifts and from that point on there was usually one lift out of action due to maintenance. It therefore took some time get a lift due to the high volume of traffic." }, { "user_review_posted": 18, "user_total_helpful_votes": 8, "expertise": 0.0020473966187300003, "user_cities_visited": 43, "review_days": 0.6955093099671411, "helpful_class": 0, "review_text": "My husband and I stayed here for our anniversary. Our room had an incredible view! The property is very posh and new. Nice restaurant and bar, friendly and helpful staff. Great location within walking distance to Michigan Avenue." }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 11, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "The bed was so entirely comfortable! I had an amazing night of sleep all 5 days of my stay. The mattress was perfectly firm without being hard and the sheets felt really good! Housekeeping was super nice and did a fantastic job. I would stay here again in a heartbeat." }, { "user_review_posted": 32, "user_total_helpful_votes": 9, "expertise": 0.001255103166721, "user_cities_visited": 14, "review_days": 0.8559693318729461, "helpful_class": 0, "review_text": "Resort was comfortable and in a great location. Restaurants on-site were very good for breakfast and dinner. The open lobby area was so nice. The beach was across the street and shops were all along the Main Street. Definitely recommend!" }, { "user_review_posted": 29, "user_total_helpful_votes": 9, "expertise": 0.001396355777754, "user_cities_visited": 70, "review_days": 0.45618838992332905, "helpful_class": 0, "review_text": "Checked in on the Marriott app. Still had to go to the desk, give a credit card and ID. Not sure they should call it checking in on the app, maybe change it to altering of arrival. Room was good size. Had a view of the Washington Monument. We were on the 7th floor, away from the elevator. Housekeeping was very efficient. Always had plenty of towels. Food choices were okay. The main restaurant was never open for dinner. Parking was easy, used valet. The had a my car ready in 10 minutes." }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 11, "review_days": 0.418400876232201, "helpful_class": 0, "review_text": "The Drake is my favorite hotel in Chicago and it did not disappoint this time. The ambiance, service level, room comfort and appointment and the VIEW! As a Hilton Diamond member, I was upgraded to a junior suite with a lake view. The room is so comfortable. The extra space was very much appreciated as i was in Chicago for a week on this trip.The Drake Bros restaurant was closed so i had breakfast every morning in Coq D\u2019Or, the hotel bar on the ground floor. The waitstaff (specifically Tony) and the manager (Giselle) were kind, welcoming and so accommodating. I cannot say enough about the outstanding service i received.Do yourself a favor, stay at the Drake during your next Chicago trip." }, { "user_review_posted": 20, "user_total_helpful_votes": 6, "expertise": 0.0013461326271650002, "user_cities_visited": 7, "review_days": 0.6078860898138001, "helpful_class": 1, "review_text": "My wife and I have just stayed at the Park Hyatt Dubai for a 5th time. We stayed 10 nights immediately after New Year.The hotel is extremely well run and still pure class with a great Arabian atmosphere. After liaising with the Director of Rooms, Fritz, we were allocated our favourite room in Block 1. The rooms are well furnished and cleaned meticulously each day. Fruit is refreshed daily and the new toiletries (ETRO) are excellent. However, lighting in room is a bit dim for reading at night.We were welcomed back by many members of staff who remembered us from previous stays. It was interesting to hear about the new changes. A new Seventies Bar has just opened, and the old Terrace Bar/caf\u00e9 has been changed to Noepe (an old Native American term for Martha's Vineyard). The new decor is exquisite, though we did find the menu somewhat limited as I am allergic to fish.Breakfast in Caf\u00e9 Arabesque was a daily delight, though slightly crazy immediately after New Year. Breakfast will soon be moving down to a newly renovated Brasserie Du Park (replaces Traiteur) in February which I am sure will be an advantage in space terms.The Pool/Spa staff were so friendly and bent over backwards to look after us. The pool area at this time of year can be a bit challenging due to the lack of sun from the pool palms and the odd screaming kid. However, we are led to believe that another pool will be built in the summer. The hotel desperately needs it, as that was our only major gripe.The hotel offers a Long Stay package for 7 day+ stays - this is fantastic value for money in Dubai. We will be returning in March." }, { "user_review_posted": 40, "user_total_helpful_votes": 53, "expertise": 0.006322409798080001, "user_cities_visited": 27, "review_days": 0.496714129244249, "helpful_class": 2, "review_text": "A sweet little Gem if you want to be central in the pudding , smack bang in shopping central. Great staff, great location,funky , but ensure to pick a good room , big enough, not 2nd tower with King size bed and street facing window, or you end up in a tiny dark box room facing a courtyard. We upgraded pronto after we saw our room and the extra charge was worth it. 5 nice nights in a smart hotel." }, { "user_review_posted": 85, "user_total_helpful_votes": 31, "expertise": 0.0016602735102640002, "user_cities_visited": 50, "review_days": 0.28532311062431504, "helpful_class": 0, "review_text": "We flew in from Scotland and had been up for roughly 22 hrs . When we checked in the lovely lady told us they had upgraded our room and left some fizz and 3 days coupons for breakfast. Our room was actually a suite....it was massive. All staff were great and really friendly. Hotel is in a great location. Tour buses pickup is about 2 minutes from hotel . Macy's and all shops were nr by.we especially loved the cheese factory. My advice is get cheesecake to go. Thanks again for a lovely say and spoiling us xx" }, { "user_review_posted": 43, "user_total_helpful_votes": 55, "expertise": 0.006099422902729, "user_cities_visited": 150, "review_days": 0.759036144578313, "helpful_class": 2, "review_text": "It was okay for spending over $800 for two nights. Was it worth it? I think I could find better ones for the price I paid. When I checked in, I requested to be in the newly renovated room and immediately the front desk agent was trying to upsell me to another tier room because they don't have any more rooms left at 6 pm. Interesting. 6 pm and no rooms left? She told me it was a $60 difference if I want a newly renovated room with a view. $60 isn't anything. I was a bit hesitant since I won't be spending much time in the room. When she saw a note that says my bday, she quickly reduced to $40. Hmm.. Okay? Anyway, got checked in and yes the room was newer but I wasn't impressed with the bathroom amenities. It was very cheap looking like the Courtyard Marriott amenities and also they don't have Shower Gel but Soap Bars? WOW? A high-end hotel but using Soap Bars? I seriously thought I was staying at a select service hotel. I don't stay in select service hotel because it's not me but I would never imagine, the Westin St Francis uses cheap bathroom amenities for their guest." }, { "user_review_posted": 50, "user_total_helpful_votes": 26, "expertise": 0.002414211629703, "user_cities_visited": 28, "review_days": 0.88170865279299, "helpful_class": 1, "review_text": "This is a great hotel because-It is new and the rooms are very modern and clean-Rooms are quite spacious-Cleaning people leave the room pristine-Front desk people are friendly and very helpful-Close to restaurants and shopping. I don't understand people who complain about the hotel not having many restaurants, there is so much good food within a block or 2 of the hotel-Next door to Japanese food court with free video games-Breakfast people are super nice-It is a Chase Signature Hotel and if you book through the Chase signature hotel portal, you get free breakfast-Free sunblock, aloe and gopro rental-Price is usually reasonable vs beachfront hotels-Staff is awesomeBut know what you are not getting:-This is a city hotel not a resort on the beach. If you want to step from your room to the beach with umbrellas and drink service, this is not for you. Some people say you get free beach chairs, towels and umbrellas - but you need to lug them on a 10 minute walk to the beach. I saw families trying to carry all of this to the beach and it didn't look fun in the Hawaii heat.-The pool is small and shallow. No swimming. It is on the 8th floor so windy. But free cabana if you want to sit and read, vs swim-There is street noise on the mountain view side of the hotel but good blackout curtainsSo figure out if this hotel meets what you want, if so it is great. If you want a on beach resort, this is not the hotel for you." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.103504928806133, "helpful_class": 0, "review_text": "I used to stay at the Ritz, but now the Ivy is my home away from home in Chicago. Everything is done with excellence. Spacious, modern rooms, great turn down service and a superb staff. Prices are cheaper during the week. Great location too." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.7146768893756841, "helpful_class": 0, "review_text": "I had booked on line the day before. What was not so good experience was that the lady on reception said no room til 2pm as bookings from 2 til 2.This was an upsetting ploy to get me to pay more.....and breakfast etc... I paid more but I will think twice before booking as this sales technique is not required.Ok I had to pay everything by cash as I was an on line booking but to put me through this nonesense when I had flown overnight fron J'berg was not good.The hotel as fine, but it certainly has made me think twice about booking again.I am setting up a business in Dubai and will be coming monthly at least but yet to find a hotel I can feel comfortable with.If the GM would call me on +60194829166 I would be pleased to enlarge on my experience checking in....it could well cost you business with other guests.To use the no room available to squeeze money out of me was a dodgy practice!in my opinionRegards David Hill" }, { "user_review_posted": 329, "user_total_helpful_votes": 39, "expertise": 0.00046516666348000004, "user_cities_visited": 457, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "This hotel apparently used to be a Westin. Not up to their standards in my opinion. While the rooms were clean - I never got maid service one day - and there is no room service (although they advertise their GREAT room service on their web site). The hotel restaurant offers ONLY \"bar grub\" evenings - and only buffet in the AM - nothing else. Eat across the street if you can." }, { "user_review_posted": 105, "user_total_helpful_votes": 38, "expertise": 0.0016466743378360002, "user_cities_visited": 35, "review_days": 0.114457831325301, "helpful_class": 1, "review_text": "Our trip to Chicago coincided with the Chicago Marathon. For this reason, we had a little trouble finding a hotel within the loop. However, the Hampton Inn, at the Majestic Theatre had an open room and did not disappoint us. The front desk staff was very helpful and friendly. It was an easy walk to the Art Institute and many good restaurants. Our room was clean and comfortable. The breakfast buffet was the typical Hampton fare." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 27, "review_days": 0.095837897042716, "helpful_class": 1, "review_text": "Had an amazing trip & great stay at Aston Waikiki Beach Hotel. Location was ideal...right across from the beach and at the Diamond Head side of Waikiki which we liked.Rooms were nice but as most people have said, the place is older and bathrooms could do for renovations. Not a big deal though. We were on our honeymoon and inquired about upgrading when we arrived. We arrived on a sunday night and the place was packed. The said we could upgrade on Wednesday free of charge to a ocean view. Our first room was nice but no balcony (a small one not big enough for a chair) and not much of a view. Second room, the view was amazing and we had a bigger balcony which was great!Breakfast was good for continental. Its difficult to find a place to sit during this time so we usually would have to bring it back to the room. We ate on the beach one morning which was nice as well. Didn't usually have any issues finding space near the pool during the day.Staff were VERY friendly and the place had a pretty chill/relaxed atmoshepere. Tiki's is right in the hotel which is great. Lots of close restaurants nearby! The amenities fee also includes wifi in the rooms and movie rentals. Wifi always worked well for us.Overall, we had a great vacation here. The only negative would be that there were a couple of days that we did not receive housekeeping service. It was obvious that they were super busy so the first day we just asked for clean towels, coffee (2 a day included in amenities fee) and toilet paper (we were out). it wasn't a big deal. The second day, they came around 430 pm just as we came back to the room to shower and get ready for supper (we had a sunset cruise booked and were getting picked up at 530) but our room was done early the following day so it wasn't a huge deal!Thank you to all the staff at this hotel! Can't wait to return some day!" }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 13, "review_days": 0.518619934282584, "helpful_class": 1, "review_text": "Had the most amount of fun the staff are lovely helpful and always have time for everyone the security staff were always ready with a morning ma'am and spoke to us everytime we came through the door to come or go the hotel and chambermaids were first class I especially liked the downtown grand because it was downtown but away from the nightly noise and because it's a way down (a street away) it felt the safest place to be in Las vegas x loved it x would go back in a heartbeat and would definitely book to stay at the grand \u2764" }, { "user_review_posted": 247, "user_total_helpful_votes": 77, "expertise": 0.00140313353087, "user_cities_visited": 67, "review_days": 0.35542168674698704, "helpful_class": 0, "review_text": "In need of renovation. Downstairs reception/breakfast room is very shabby; marks on seating and dirty carpet. Room is an adequate size but shows its age. Cracked floor tiles in bathroom and well worn towels. Shower works well along with microwave and fridge, and in room coffee maker. Walls are really thin so you hear your neighbours! Internet connection is good. Staff are very helpful. Breakfast is poor - choice of 2 cheap cereals, small toaster with basic bread and small long life pastries. Never ready at 8am which is a late start anyway and often items are brought out much later. Position wise about 25 minute walk from Fisherman's Wharf. Free parking if you have a car. In terms of value for money, this is somewhat lacking." }, { "user_review_posted": 29, "user_total_helpful_votes": 13, "expertise": 0.002065997785615, "user_cities_visited": 20, "review_days": 0.163745892661555, "helpful_class": 0, "review_text": "A group of us stayed here for one night. It seemed as if the noise from the trains disturbed all of us. I noticed immediately upon entering my room that the floor had not been vacuumed very well. The bed was uncomfortably hard and the pillows less than comfortable. The hotel is not laid out well and is not in the best neighborhood. I never felt quite safe either outside or inside the hotel. I won't be returning. Very disappointing for a Marriott property!" }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 7, "review_days": 0.044906900328587004, "helpful_class": 0, "review_text": "Centrally located from business to leisure and pleasure. Convention destination to shopping paradise to city downtown gawking to dining options...plenty. Hotel staff areNice and ready to assist. Front desk staff are friendly and the concierges have the Marriott the spirit to serve attitude with a smile. Overall, above and beyond guest services.Great!" }, { "user_review_posted": 52, "user_total_helpful_votes": 12, "expertise": 0.0010100238501430001, "user_cities_visited": 14, "review_days": 0.534501642935377, "helpful_class": 1, "review_text": "I have been travelling around the world and this is the best hotel I have ever stayed. The service is great. First, when I got off the taxi at the business building next to the hotel, the bell boy came and grab my luggage and help me to get to the hotel. It impressed me and they are so friendly. The front desk is helpful and cheerful. The housekeeping is great, they come to my room twice each day. The gym room is clean and the staffs are so thoughtful. When I was running, they came and gave me the towel!! The breakfast is super good, there are so many choices and the staffs are all friendly. Of course the food tastes good.Thank you!! I spend a great time in Bangkok and i will stay in Okura hotel for my next trip." }, { "user_review_posted": 95, "user_total_helpful_votes": 61, "expertise": 0.00300702102824, "user_cities_visited": 123, "review_days": 0.19058050383351502, "helpful_class": 0, "review_text": "What a hidden gem this HI is and it is almost of the higher level HI Express brand. This hotel was recommended by a co-worker and at first I thought hmm, a Holiday Inn, and it's not an Express....may not be so great. But it was a nice surprise and the cost was so much less than other hotels in the city. Staff was friendly, check in was fast. I could never get the internet to work in my room, however, and ended up just using my hot spot. My room had a king size bed which was very comfortable. We were on the 23rd floor and the street noise in the morning was pretty loud even at that height. I was really surprised to be awakened by a passing fire truck at 5:30 am that sounded like I was on the ground floor.I was only in San Francisco on business for one night, and this hotel was more than adequate." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.419496166484118, "helpful_class": 0, "review_text": "Lovely small hotel with a wonderful, friendly staff. They were always helpful and pleasant. The rooms were very clean and the beds comfortable. It had a good breakfast and was an easy walk to many places." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 8, "review_days": 0.366922234392113, "helpful_class": 0, "review_text": "Clean room. No smell. Comfortable bed and pillow. Bathroom is also clean. Very close to Pier 39 and other shops and restaurants.Definitely will stay in this hotel again for vacation in San Francisco." }, { "user_review_posted": 67, "user_total_helpful_votes": 38, "expertise": 0.002643189217764, "user_cities_visited": 24, "review_days": 0.5180722891566261, "helpful_class": 0, "review_text": "This hotel is an old building and has character. The room we had was huge!!! The staff were extremely friendly and helpful and always smiling! The location on Union Square was ideal for us. Right next to trolley stop and bus stops. Surrounded by excellent shops and restaurants. Nice pool area. Breakfast was complimentary for 2 people in each room. Service was snail slow- 50 minutes waiting on waffles one morning. They also would not provide for gluten free saying they were too busy to cook bacon I a separate pan meaning our child could not eat there!" }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 1, "review_days": 0.610076670317634, "helpful_class": 0, "review_text": "Most hotels provide an average visitor with an average stay, but Ian Schrager's Public is far from average. The property provides guests with an exceptional and flawless experience. In fact, it's clear, Public is for the luxury seeking, fashionable, yet eclectic, traveler.From the initial curb side greeting by the first staff Representative, to the second (and third) Representative in the Main Lobby (kudos to Tomas), you are welcomed with a genuine feel. The d\u00e9cor that you encounter just from the street to the lobby is so innovative and flawless, it's hard to ignore the abundance of color and details throughout. **Get ready for neon lighting.** Even the friendly and observant staff keeping an eye on the room (and rooftop bar) elevators are always alert. Thank you for that.The rooms are equipped with exactly what travelers like us crave. Warm colors, ample seating, premium bedding, lighting with ambiance, and modern technology to help enhance the experience. And yes, refreshing bottles of H20 is always appreciated. Hydration is key.Public is situated nicely for all things thriving in the Downtown and nearby Brooklyn scene. I enjoy the diverse neighborhood and all that it has to offer. However, with all that's going on inside of Public, you may lose ambition to actually leave the property. No lie.No need to search for your new \"favorite spot\" in town, Public will meet your travel needs while quenching your socializing thirst." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6204819277108431, "helpful_class": 0, "review_text": "Can't ask for more! This place is clean, chic, and well appointed with fantastic access to everything Waikiki has to offer. Price is fantastic and the staff are top notch! What a great extra touch of class to be greeted with a glass of chilled pineapple juice and a cool face cloth." }, { "user_review_posted": 47, "user_total_helpful_votes": 16, "expertise": 0.001542394726277, "user_cities_visited": 13, "review_days": 0.713033953997809, "helpful_class": 0, "review_text": "We stayed here for 5 nights. I have to say that it is in a greatlocation, and is within walking distance to many attractions, but there is major renovation going on inside and outside the hotel. Weird smell in hallways, air conditioner very loudly cycled on and off all night long waking us up. Both outlets in the bathroom stopped working, so I had to go where my husband was sleeping in order to dry my hair. I asked them to fix the outlets and they did, but a day later they stopped working again. The staff was friendly and helpful, but it definitely is not worth $300 per night!" }, { "user_review_posted": 163, "user_total_helpful_votes": 58, "expertise": 0.0016171733110210001, "user_cities_visited": 285, "review_days": 0.235487404162102, "helpful_class": 0, "review_text": "Spent 3 nights here end of February. Weather was freezing, but we were warm and comfortable. It is a large conference style hotel, but our room on the 8th floor was spacious and quiet, beds were comfortable and bathroom amenities were fine.No coffee making facilities, but one could enjoy a good breakfast downstairs at Edgars,or down the street at Paul's, or any number of local places. A good walk tothe National Mall, we took taxis because it was snowing. Very helpful and friendly concierges booked us restaurants. I would recommend this, price was very reasonable for such a great old historic hotel. Free Wifi if you are a Marriott member." }, { "user_review_posted": 31, "user_total_helpful_votes": 19, "expertise": 0.002865247924029, "user_cities_visited": 23, "review_days": 0.522453450164293, "helpful_class": 0, "review_text": "The King George is a nice hotel in a superb location --- a couple of blocks from Market Street, a few blocks from Union Square, and with easy access to all of the tourist areas by bus, or Market Street streetcar." }, { "user_review_posted": 26, "user_total_helpful_votes": 4, "expertise": 0.000636569653451, "user_cities_visited": 11, "review_days": 0.6533406352683461, "helpful_class": 0, "review_text": "We stayed just one night and was good. Hotel is a little dated but everything is there you need. I would stay again. Check out the home plate next door for breakfast. If you ask at reception they will give you a voucher for 10% off" }, { "user_review_posted": 6, "user_total_helpful_votes": 9, "expertise": 0.007172018095553001, "user_cities_visited": 5, "review_days": 0.30230010952902503, "helpful_class": 1, "review_text": "I stayed here with my husband and stepson over the 4th of July weekend. The location is great if you want to use the metro but if you plan to walk to the sites, you will be doing a LOT of walking. The pool is small and was filled with balls of hair floating around. Valet parking is $55 per day, which is ridiculous. If it's a weekend, holiday, or evening, find yourself a street spot and you'll be fine - they don't check the meters at those times. But he sure to feed the meter by 7:00 Monday morning. The best part of this hotel is the staff - all very polite, friendly, and helpful. Bed was comfortable but my 14 year old said the sofa bed was a nightmare." }, { "user_review_posted": 49, "user_total_helpful_votes": 45, "expertise": 0.004348247077712, "user_cities_visited": 35, "review_days": 0.291894852135816, "helpful_class": 2, "review_text": "We were traveling with our 3 young children & I don't think I could have found a better location with kids. This hotel was cheap but clean & comfortable in the best location. The pool was a hit with the kids in that Las Vegas heat. We had the pool to ourselves mostly. Never seen more than 2-3 people at it. It has everything you need and provides parking at the rear of the hotel which was free. For the price & no resort fees I don't think you could beat this hotel. It's not huge and fancy like the rest in Las Vegas but I liked this, it's big enough. I would stay here again it's perfect for people with kids also or people on a budget. It has food places to eat in the casino area. McDonald's and a small food court right next door and Harrahs ( which have an awesome buffet ) it's wasn't over crowded which I liked.It's clean and comfortable and is in the best location. most of all it's cheap without all the extra resort fees :)" }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 7, "review_days": 0.9879518072289151, "helpful_class": 0, "review_text": "Great property for the price! If you want complain about petty things then spend more money and head some place else. When we were looking for other comparable hotels the prices were at least 33% higher than this gem. Located in the heart of union square it\u2019s a quick walk to shopping, restaurants and a steps away quite literally to the cable car stop. The check in was a breeze. It is an older, family owned hotel. The rooms are on the smaller side and yes, the bathrooms can be an awkward fit when it comes to the toilet. Can\u2019t blame anything but history baby. The room we had was awesome and had a nice comfy bed. They serve breakfast buffet style with an omelet station. If you don\u2019t want to spend that or want other options it\u2019s located close enough to many places which could be more or less in regards to cost. We found it pretty good for our breakfast needs on two mornings. The bar area is extremely small but the bartenders can pretty much make what you want when you ask. We never had an issue getting what we needed. We had a room with a beautiful city view. We didn\u2019t stay in our room much and that\u2019s what San Fran is about right? Exploring a new city. If you want to relax and chill in bed till the late afternoon then fork out the cash and head to a more luxurious and less central location away from the touristy section of town. We have no complaints and would without question head here again when in town. I\u2019d suggest not renting a car your entire stay since it\u2019s so \u201cwalkable\u201d and local transportation is pretty efficient and available. Parking rates are also more on the expensive side (think Times Square but less busy). Live & Love! Complain less about the small things! Thanks Chancellor for helping to make our vacation a hit!" }, { "user_review_posted": 197, "user_total_helpful_votes": 116, "expertise": 0.002748386786011, "user_cities_visited": 113, "review_days": 0.31161007667031704, "helpful_class": 1, "review_text": "I have mixed feelings about the Renaissance Hotel. It is a good conference hotel but I would not stay here if I was on a vacation. The hotel rooms are clean and comfortable but the walls are paper thin. We could here our neighbors have normal conversations. The meeting rooms were nice and the catering was also pretty good. The pool is tiny which is one of the main reasons I would not stay here on a vacation. The hotel location is also not convenient for visiting the strip. The front desk staff were very friendly, helpful, and professional. Check in and checkout were quick and easy. Overall a mixed bag. I would say 3.5 stars." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 8, "review_days": 0.328039430449069, "helpful_class": 0, "review_text": "I stayed here for 2 nights. Great location and I was able to walk to a lot of areas in downtown Chicago. I had a good experience with this hotel...it was nice, and I had a great view of the pier. I ate breakfast there once, and it was delicious + well priced. Staff were great! I would stay there again." }, { "user_review_posted": 13, "user_total_helpful_votes": 2, "expertise": 0.000636569653451, "user_cities_visited": 8, "review_days": 0.8921139101861991, "helpful_class": 0, "review_text": "very convenience location if you have night flight to DMK and wait for transit in next day, the hotel is just a bridge from airport. Their breakfast is great! Many and many choice. I will stay there again definitely" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.812705366922234, "helpful_class": 0, "review_text": "So much to love about this hotel - the lobby is beautiful, rooms are spacious, beds are comfortable, location is great, price was good, and it was adequately cleaned. HOWEVER: the nightclub kitty-corner to our room was open until 3:30 AM. (!!!) Very difficult to fall asleep, and then between 3 and 4 in the morning, we were woken up three nights in a row. This is not freeway noise you can pretend is the ocean; this is shouted cursing; poorly-played drumkits; and drunk people waiting for taxis underneath your window. THEN, starting at 5:30, there was lots of truck noise and some kind of dump/recycling/delivery center across the street, so all the beeping backup noise and huge steel lids being slammed made sleeping impossible. Would never stay here again -- it was the noisiest hotel I have ever stayed at. We asked for a quiet room at 4 pm when we first arrived, but they said they were sold out, but had upgraded us to a jr suite. Do not stay here -- even if you check in on time and request a quiet room, you might be forced to \"sleep\" in the noisy rooms. Pass. We were in room 501." }, { "user_review_posted": 55, "user_total_helpful_votes": 34, "expertise": 0.002890874986207, "user_cities_visited": 41, "review_days": 0.753012048192771, "helpful_class": 0, "review_text": "Granted Radisson quality. Very good breakfast including pancakes and self made orange juice. Friendly staff. Consider was a bit lost. Good location next shopping street. Walking distance. Pool area is also good. Dinner facilities are modest. Good food&pharmacy store in same building." }, { "user_review_posted": 1071, "user_total_helpful_votes": 326, "expertise": 0.0013674379973030002, "user_cities_visited": 177, "review_days": 0.9879518072289151, "helpful_class": 1, "review_text": "Stayed at the Cosmo on Thanksgiving Day and Black Friday. Here are some of the pros/cons:Pros:-Free parking for hotel guests-Bath robe/Slippers-They have an iPad in the room. You can use it for servicing, or you can use it to control the lights (but you can still turn off the lights manually if you choose)-The view was amazing. I think they must have upgraded us or something. We didn't pay for a view of the strip but we were at a great angle. They even asked if we wanted a higher floor. From our room, you can see most of the south strip, including the Bellagio fountain. That was nice to watch from the comfort of the room-You can check out via mobile-Location is great - it\u2019s kind of in the middle of the strip. No matter what hotel you stay at in Vegas, you\u2019ll be doing a lot walking, so better that this is in the center-There\u2019s a mini fridge in the room. I\u2019m not talking about a minibar (which they also have if you like overpaying for stuff), but one for personal useCons:-Hallways are dark and a bit creepy-The actual rooms look pretty basic. Not sure when they last renovatedOverall had a great stay. Not sure I\u2019d stay here again, but only because I\u2019d want to check out other hotels." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.274370208105147, "helpful_class": 1, "review_text": "I enjoyed my short stay here. The hotel is very clean and quiet. The front desk employees are nice. The breakfast was good but very limited (toast, bagels, boiled eggs, dry cereal, coffee,tea and juice). The hotel 2-3 blocks from the hotel. Lastly, the valet parking service was great!!! I didn't get a chance to attend the free happy hour in the evenings. I can't wait to return!" }, { "user_review_posted": 3, "user_total_helpful_votes": 17, "expertise": 0.027400787083011004, "user_cities_visited": 3, "review_days": 0.6358159912376781, "helpful_class": 1, "review_text": "We travel around 15 time a year and this place was Fantastic!!! Our room was 2909 and the view was breathtaking!!! The staff, the food and the quality of the room was over my expectations! Bravo to the Ritz!" }, { "user_review_posted": 19, "user_total_helpful_votes": 24, "expertise": 0.0060221722794240005, "user_cities_visited": 17, "review_days": 0.9271631982475351, "helpful_class": 1, "review_text": "Housekeeping didn\u2019t clean our room all day and when we returned in the evening, I had to call them then they sent someone to clean the room and we had to go out and sit in the lobby which was the last thing that you want to do after long walks in the heat. We also saw blood and eye makeup on the back sides of our pillows. I believe that they booked all the guests on the same floor with limited staff because everyone that I spoked with was staying on the 18th floor. You will smell tons of air freshener at the entrance and in the hallways but that is not reflected when it comes to the cleanness of the rooms. As a Hilton diamond member, I was very disappointed and will not recommend this property to people that actually care for their hygiene." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.20153340635268302, "helpful_class": 0, "review_text": "I booked 2 rooms for my family during the new year holidays and stayed for 5 days . It was a very good experience , all the staff was very friendly and helpful . All my demands were met in no time .... You are made to feel very special . The rooms very spacious and neat and clean with great views , even the bathrooms were spacious and clean . I must mention Ahmer the concierge was very helpful , got our tabled booked in 2 restaurants. The breakfast buffet pres is also worth mentioning , Senior Chef de partie SreeKumar and Demi chef de partie are very friendly and hospitable guys , they cook new dishes for you everyday . I recommend this hotel for a great stay to everyone" }, { "user_review_posted": 154, "user_total_helpful_votes": 198, "expertise": 0.006131681404769, "user_cities_visited": 205, "review_days": 0.32968236582694405, "helpful_class": 0, "review_text": "This medium sized hotel is a warm and delightful place to stay in the center of Waikiki - it seems like a renovated business hotel but don't let that put you off in anyway.Good Points:1. Location - an easy 2 block walk to the main beach towards the Diamond Head end of the bay - it is also on several main bus routes that stop in front of the hotel.2. Staff - helpful, professional and welcoming. All of the staff we interacted with did the best they could for us and helped us get what we wanted. I especially appreciated 'Cy' (according to his name badge) who is on the front desk. He seemed to go out of his way to make sure that the guests were as happy as they could be with their stay.3. Room - we had a a junior suite on the 10th floor and were very happy with the size style and comfort it offered. It was a barrier free room showing the hotel is well prepared to meet the needs of all guests and not just be talk about it.4. Lobby area - someone has really gone to town on this - a large open stylish space that it feels comfortable to use at any time.5. Relaxed and laid back style - it works well in this hotel - help yourself to breakfast, hot drinks at any time, beach towels, small boards. BUT, the staff are there when you need them.6. The room was well cleaned and maintained every day.Comment1. Noisy and basic air conditioning in the room.2. The touch screen room service ipad was often slow or unresponsive though it did always work in the end." }, { "user_review_posted": 176, "user_total_helpful_votes": 62, "expertise": 0.001599911729008, "user_cities_visited": 128, "review_days": 0.7645125958378971, "helpful_class": 2, "review_text": "We had stayed here previously and LOVED it......But not this time around. Won't stay here again. It used to be good, quiet, not that busy around the pool, great pool service, and prices to go with that. It's like it's been bought out and all they think about is money money money!! It's all about freaking time shares, and they hassle you like no other. Don't get me wrong, the people that actually work the front desk for the hotel, and the house keepers are sooooo nice!!!! Everyone else, not that much.The hotel is in a great location as it's close to food, and shopping, and the beach of course. That's why we liked this place so much before. As well, as yes the pool wasn't that kid friendly and so there weren't pool floats allowed in the pool, so you can actually swim around without kids, jumping, diving, and having pool floats hitting you every 5 seconds, but NOT ANY MORE!!! THEY GIVE THEM POOL FLOATS FOR THE POOL!! NO ONE MANAGES THE \"RULES\" ANY MORE EITHER!!! Kids and adults as well, were running around the pool, jumping, diving, and screeching all day long!! From 8 am to 8 pm!!! It's not relaxing around the pool any more. Also, the service is HORRIBLE!!! It used to be so great, and the people that worked there wouldn't hesitate asking if you need anything while pool side. Well that's changed too. We rented a cabana for 2 days, and each day only ONE person stopped to ask if we wanted anything. ONE PERSON!!!! WE were there from 12:30-5:30 both days and ONLY ONE SERVER STOPPED BY TO ASK IF WE WANTED ANYTHING! APPALLING!! This is supposed to a 4 star hotel, but nope!!! The rooms are all the same as they were 2 years ago, but the housekeeping has changed been changed out as well, and there were days our room wasn't cleaned until 3 pm! What if people had kids, or I wanted a nap? The beds are comfy but man they kill your back. THE PILLOWS ARE ATROCIOUS!! we had to end up going to Walmart to get a pillow we could actually use. It's like whoever bought this out is only after money. As well, they've raised the prices of the rooms, and also the food around the pool is blatantly price gouging!! $24 for a burger and chips?! REALLY? That's even more than in Sydney!! They've cut the menu back, and don't have that much to choose from and what they do have you have to pay an arm and a leg for it!! NO THANKS!! We just went across the street to ABC and bought lunch and Brought it back to the cabana. PRICE GOUGING!!! With that, the staff are not that smart. we ordered two drinks, and then waited 20 mins for him to come back and tell us that he \"forgot\" our drinks, and will bring them now. That took another 20 mins. With the cabanas, you're supposed to get a welcome pack, and the two days we rented them, we got NOTHING! It even said on the sign. I didn't expect to get them as we couldn't even get drinks around the pool! Also, how selective does the front counter wanna be. If you speak Japanese, you go into a seperate line? Really?? They should be like everyone else. I put my pants on just like everyone else, one leg at a time. I think that's a bit racist, don't you think? They shouldn't get preferential treatment!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.807776560788608, "helpful_class": 0, "review_text": "Like I said, room was fine. Location was great, only two blocks from the capitol. Also, churches were near by. The Eastern market was six blocks away, with coffee shops,restaurants, and a grocery store in the area. The hotel has a bell man on staff throughout the day. The staff was very polite. Coffee, tea, water and some pastries were in the lobby every morning. They also have a continental breakfast everyday. I would stay there again. Price was very affordable." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 139, "review_days": 0.297371303395399, "helpful_class": 0, "review_text": "I had family stay here for a month when I had my first child. The Hotel is a beautiful Victorian with approximately 12 - 15 rooms but you feel like it's your own home. Superb service and great location in Presidio Heights. You are away from the hustle and bustle of touristy SF but still walking distance to delicious restaurants, shops and entertainment. Price is worth it. Treat yourself!!A true gem in the heart of San Francisco." }, { "user_review_posted": 22, "user_total_helpful_votes": 20, "expertise": 0.0043032108573320006, "user_cities_visited": 12, "review_days": 0.653888280394304, "helpful_class": 0, "review_text": "The crack of the bat, the smell of a hot dog, maybe a cold beer. No wait, only unless the hotel $300+ hotel you booked well in advance will not accept your valet only car and you are forced to roam Washington DC for 2+ hours looking for parking.Hampton Inn Navy Yard not only ruined my opening day, it cost me hundreds of dollars!And, at the end of the day I missed Opening Day Baseball.How is it that a hotel can REFUSE to accept your car for valet parking when they ONLY accept valet parking? I spent 2+ hours looking for somewhere to park my car and it was well into the 4th inning, I gave up and drove home 5 hours only to squander the $300 dollars I wasted on Nationals tickets on opening day. The hotel kept directing me to a parking garage at 80 M. It took me 45 minutes to get to that address and the parking lot did not exist. After driving around again, I discovered that it is really on L!I will never book another Hilton/Hampton Inn. The worst part is the hotel management blamed the \"contract parking company\" Really, if you can't run a hotel property, maybe you should not be in the business. I didn't choose the parking guys, it's your HOTEL! Take some responsibility. I will never get back Opening Day 2018. Did I waste hours driving up and then back home, yes.You should be ashamed of the way you treat your customers. I have stayed at this property before. The price is OUTRAGEOUS but you are buying proximity and a parking spot, (BTW it is $43 a day to park). Apparently you can revoke your end of the implied contract at any time any deny me the ability to pay overpriced parking rates at any time.I would be ashamed to have your brand associated with this property!I will say at a minimum the parking manager accepted responsibility after we left but had no solutions. The hotel management took none. They completely washed their hands of the incident. WEAK at best.I hope you take this matter seriously and make changes quickly." }, { "user_review_posted": 31, "user_total_helpful_votes": 5, "expertise": 0.000672710382163, "user_cities_visited": 14, "review_days": 0.28148959474260604, "helpful_class": 1, "review_text": "By far the greatest hotel I have ever stayed in. The staff here go above and beyond constantly. It's almost too nice, the politeness of the staff is not something that I have experienced anywhere else I have ever been. As a hilton honors gold member, we were upgraded to a suite, which really topped off the whole experience. The house car driver that we had was an A+ gentleman, just like all the staff was. I can't say enough good things about this place, hope to make it back again." }, { "user_review_posted": 38, "user_total_helpful_votes": 26, "expertise": 0.0032114380622190004, "user_cities_visited": 26, "review_days": 0.137458926615553, "helpful_class": 0, "review_text": "We stayed here for 3 nights it was amazing. The weather was extremely hot and humid and the hotels air conditioning was a welcome relief. Gorgeous , clean modern and comfortable room. The bed was huge and we had a great nights sleep. Hotel has a warm pool which was empty when we swam so very exclusive ! We ate in the restaurant and had a lovely meal , average price for a hotel. Staff are friendly and helpful. The position is a little bit out the way , but we did walk o see the White House , which took about half an hour. From here you can catch a Hop on/off bus , very good value for seeing the sights. Overall we loved it here and will stay again" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "I always stay at the PPH when I visit Washington DC. Location is so convenient - steps from Union Station (Amtrak). Staff is super friendly and helpful. Shout-out to Nathalie and Cassel XOXO. Rooms are cheery, well-appointed, comfy and clean. Love the rain shower! Dubliner Pub is the BEST. Fun, delicious menu, great waiters, authentic Irish music. And \u2014Pub is expanding! Can\u2019t wait to see the result! I will be back again soon!!!" }, { "user_review_posted": 103, "user_total_helpful_votes": 13, "expertise": 0.000502416204154, "user_cities_visited": 49, "review_days": 0.309419496166484, "helpful_class": 1, "review_text": "We stayed as a group for a basketball tournament. Nice to have full kitchens and a laundry room in each unit. Separate adult and kid pools. Pool was nice and cool given that it was 113 out. Staff very helpful and nice. They could update a couple of things in the fitness facility however but still a great option. The pull out sofa beds were the best ever according to all the kids in our group. They were like real beds." }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 6, "review_days": 0.543263964950711, "helpful_class": 0, "review_text": "Just stayed for one night while traveling to move my daughter in at Notre Dame - we had enough luggage for five people (just for my daughter though). Stojan took care of us the day of our arrival and the following day handling luggage and seemed genuinely happy to help. Hotel was good, but bellmen were even better!" }, { "user_review_posted": 164, "user_total_helpful_votes": 198, "expertise": 0.005751070420336001, "user_cities_visited": 74, "review_days": 0.017524644030668002, "helpful_class": 0, "review_text": "We stayed here at the end of summer for a family trip. There were 5 of us total, 4 adults and one child who is 11. We ended up in a suite which was very spacious as it had 2 queen beds and a pull out sofa. This was perfect for us and everyone loved their stay and the service. The late night room service was fantastic and I believe I order Lamp Lollipops at like 2AM. That was great. I had a minor incident with my car that I addressed with the staff when I left. Even though I never followed up on the problem(just was too busy) they were very attentive and 2 different managers called me to rectify the situation.I would stay here at any time. We walked to many great restaurants and the concierge was very informative for everything. We did one of those Big Bus tours as well and there was a stop right in front of the hotel for that. All in all, I doubt I will stay in any other hotel while in DC." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6506024096385541, "helpful_class": 0, "review_text": "the staff is really friendly; i like the CQ fit concept - they provide a yoga mat and resistance bands! get the front side of the hotel with a view of the river! Hotel is very conveniently located to all points of interest." }, { "user_review_posted": 65, "user_total_helpful_votes": 18, "expertise": 0.0012340963681570002, "user_cities_visited": 27, "review_days": 0.24698795180722802, "helpful_class": 0, "review_text": "A few metres to Waikiki Beach... The end that's not overcrowded and has a shallow area for families with kids, or non-swimmers. Few minutes walk to bus to Diamond Head Crater, and trolley to other areas of Honolulu. Beach towel service is great and handy too. Free wifi. Hospitality room was great to freshen up and change until our room was ready. Expedia local expert in lobby was a lifesavers booking our tours and car rental for Kauai before we left. A bit further from the shops like Macy's and Cheesecake Factory, but always a pleasant walk on the strip. Worth it, a nice and pleasant stay." }, { "user_review_posted": 3, "user_total_helpful_votes": 22, "expertise": 0.035492294677994, "user_cities_visited": 33, "review_days": 0.7683461117196051, "helpful_class": 3, "review_text": "W have been staying at the Moana Surfrider for almost 20 year's, visiting once a year sometimes twice a year( was here in March most recently)We arrived today for an 8 day stay, to celebrate my birthday, having traveled from Sydney, spending a large amount of money.When we arrived, we didnt recognise any of the usual staff, and the noise from the protestes was deafening.On check in, we were not told all the restaurants and room service were closed, housekeeping non existant and limited everything!Unpacked came downstairs for lunch, and then we found out you just cant access ANYTHING , after trying to track down staff or concierge who were hard to find.Paying $5700 USD or $975 a night AUD , is just pure robbery ,Our package was with breakfast ,to have to walk across the road for food to the other Sheraton is a joke, if i wanted to go to the Princess sheraton, id have booked there.For us, we come here for concvenience, we eat here every night, have breakfast here every day, and if we had been told, we would not have come.I called the hotel a week ago to confirm and was not told anything, in fact I got emails trying to push me to book spa treatmentsMost decent hotels will tell you if construction is happening etc, but not hereThe dilemma now, is theyve taken 9000 AUD on our card, so if we check out, it will take up to 7 days to be refunded, luckily we have other cards, but the whole experience has ruined our trip and its Day 1The staff on the desk are doing their best, and i feel for them, but they couldnt care less one way or another.They offered us beach club lounge access, saying its worth $150 a day, yeah, i know that, again, i never boook that package as its of no interest to usNo offer of a discount or upgrade, just basically tough luck, youre stuck hereWe are cancelling our starwood membership after 20 years and will never visit or support another Starwood or Marriot property again." }, { "user_review_posted": 274, "user_total_helpful_votes": 135, "expertise": 0.0022816762790230003, "user_cities_visited": 179, "review_days": 0.099123767798466, "helpful_class": 0, "review_text": "Location is within walking distance to Dupont Circle. Walked to street market that is held every sunday for breakfast. Nice workout room and pool. I used spothero to find an inexpensive garage and left the car there for 3 days and never needed it. Everything is within walking distance, even hip U street (a long walk). BTW, the street meters are free on sunday so I moved my car from the garage and parked around the corner from the hotel. I hope you enjoy the parking tip. Download the app and you can pick out your exact room before you arrive." }, { "user_review_posted": 787, "user_total_helpful_votes": 180, "expertise": 0.0010000587445130001, "user_cities_visited": 117, "review_days": 0.013691128148959002, "helpful_class": 0, "review_text": "We love the Drake as one of our favorite hotels. The plus is that they reserved our favorite room without our requesting, let alone our remembering the room number. The buffet breakfast is as lovely, as always. The staff is very friendly and helpful.On the downside, management needs to put some money into the property. A 95 year old person needs some face lifting and even Botox\u00ae; a hotel needs the same. For example, two out of the five elevators make embarrassing noises. What happened to the turn down service? The furniture needs restoration. Only one TV clicker in the suite.Free access to the internet is a problem." }, { "user_review_posted": 137, "user_total_helpful_votes": 82, "expertise": 0.0027955165423540003, "user_cities_visited": 213, "review_days": 0.840635268346111, "helpful_class": 0, "review_text": "We visited Bangkok for a sports eventAir Asia uses Don Muang airportHence we decided to arrive at Don Muang and then stay at Amari Don Muang HotelThis is an extremely convenient hotelThey have a pedestrian bridge connecting from the arrivals hall directly to the lobby of the hotelThe walkway is no more than 200 MtsThe hotel rooms and comfortableAnd have all the basic amenitiesThey have a nice bar and grill at the hotelWith steaks and burgers and pizzathe hotel is 30mins drive from downtown BangkokHotel has smoking rooms,The AC is strong and works like a charmBreakfast is really goodAnd as good as any hotelWith lots of choicesThe final thought is that - for some strange reason I couldn\u2019t hear a single aircraft taking off or landing since I have checked into this hotelNot sure whether it\u2019s the acousticsBut that\u2019s a reliefGood hotelGood serviceGood food" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.820372398685651, "helpful_class": 0, "review_text": "Great place just a little small. Try not losing anything because you'll probably not get it back. Every time we call, the house keeper is unavailable. Lost a pair of glasses. Just want them back please. I can't see without them" }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 4, "review_days": 0.354326396495071, "helpful_class": 0, "review_text": "What a beautiful hotel and it was so convenient to so many places. Three blocks from the Metro, two blocks from Georgetown, a nice walk to the Mall and most any place you wanted to go! The hotel itself was clean, upscale with lovely amenities. Helpful staff!" }, { "user_review_posted": 6, "user_total_helpful_votes": 30, "expertise": 0.024164184045018, "user_cities_visited": 7, "review_days": 0.7957283680175241, "helpful_class": 0, "review_text": "Seven of us were visiting the Watergate for pre-Christmas fun and frivolity in an igloo and went up to the roof to see the rooftop bar and ice rink while waiting. As we entered the elevator to return to ground floor a bellman, in fact the head bellman in full regalia happened to step in too. He introduced himself as Zachariah and asked if we had visited the scandal room before. None in our group had and Zach asked if we wanted to. Of course we said sure! He led us to room 205, formerly room 214 and give us a summary of the botched burglary conspiracy from 1972. Then he led us into the room preserved as it looked 46 years ago except for walls lined with artifacts and replicated documents memorializing the whole sordid affair. The brief tour was unplanned and unexpected and thoroughly enjoyable. No visit to the infamous Watergate is complete without it. Zachariah was a perfect tour guide and great representative of the hotel! Merry Christmas!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 4, "review_days": 0.25575027382256305, "helpful_class": 0, "review_text": "Loved our stay with only one minor issue. Check in time was 3 pm. We didn't get into our room until 4 pm so my 80 year old mother fell asleep sitting on the lobby couch. When we asked about getting a late check out it was like pulling teeth but they did end up letting us check out 30 minutes late. Overall good experience though." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.584884994523548, "helpful_class": 0, "review_text": "This is a fantastic hotel. I would highly recommend it for quality, service and location. Wonderfully friendly and helpful staff and a great room and facilities. Would love to go back next year as our stay was cut short due to an emergency at home." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.508214676889375, "helpful_class": 0, "review_text": "My boyfriend and I come to SF at least twice a year. We love to stay at Villa Florence. Part of our attraction is having a happy hour drink in the charming lobby before we go up to get ready for the night. To our disappointment the lobby is being renovated. No were we told this. We also were put in a room that was so small we could barely move our luggage around. We did go down and they gave us a bigger room. We love hotel, friendly staff and great location." }, { "user_review_posted": 50, "user_total_helpful_votes": 12, "expertise": 0.0010548383537460002, "user_cities_visited": 24, "review_days": 0.026834611171960003, "helpful_class": 0, "review_text": "This is our second stay at this hotel and we will go back next time we're in the area. We love the view of Lake Union, the rooms we've had have been large and comfortable and the area is nice to walk in. There are several good restaurants within a short walk and lots of yachts to dream about. The free parking is very much a part of our decision to stay here instead of some of the other hotels in the area. The free breakfast is also very welcome (and that room has a lovely view too!). I don't think you would be disappointed and I feel it is a good value." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9824753559693311, "helpful_class": 0, "review_text": "Came back to our room one afternoon to find our safety box wide open and our passcode reset, and our cash stock lighter Not unequivocally accusing but this felt really strange. It\u2019s probably not the best idea to leave cash in these boxes in any hotel but I\u2019d strongly advise against it here" }, { "user_review_posted": 32, "user_total_helpful_votes": 25, "expertise": 0.0036825554452160005, "user_cities_visited": 80, "review_days": 0.47864184008762306, "helpful_class": 0, "review_text": "I made my reservation for my most recent trip to Las Vegas (one night stay to see Celine Dion), using the Caesar's Palace website, and I was randomly chosen for a complimentary upgrade to stay at the Nobu Hotel. It's a boutique hotel located inside Caesar's Palace, owned by Chef Nobu and actor Robert Deniro.When I checked in at the desk, I was greeted by a warm and inviting hotel staff and was quickly whisked away to the VIP concierge area for check-in. Gerald was our concierge and he was excellent! His great customer service, and attention to every detail, was nothing short of excellent. Gerald is a great asset to the Nobu Hotel. My experience with the Nobu Hotel, was one word,\u201cWOW\u201d! It is Las Vegas done right!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6944140197152241, "helpful_class": 0, "review_text": "After a long (but amazing) road trip in sunny California I was very happy to check into Fairmont Heritage Place, Ghiradelli Square. The vibe truly felt like being at home, the attentiveness of the staff also helped making the last leg of the holiday were the best. Jessica Hernandez was very helpful in providing recommendations and personalized service. The location of the hotel was walking distance to some of the best spots in San Fran and the square itself offered a modern hipster vibe with various games, live music and watering holes - and infamous Ghiradelli chocolate! The staff were flexible to take you in the house car locally (when the hills got too much). To top of the vacation Jessica coordinated massage therapists to come to our room which was the cherry on top. If you are looking for a location that offers an intimate family feel I would highly recommend Fairmont Heritage Place! I will be back for sure!" }, { "user_review_posted": 39, "user_total_helpful_votes": 14, "expertise": 0.001632447511295, "user_cities_visited": 18, "review_days": 0.753012048192771, "helpful_class": 1, "review_text": "Hotel while not location right on the beach offers great shopping to malls, restaurants, ABC Stores (you can't miss them) and Starbuck Reserve which you don't find too often. Hotel itself has nice rooms and bathroom with the standard amenities. Staff is great and helpful. Only thing is it doesn't have balcony but that's ok." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 5, "review_days": 0.220153340635268, "helpful_class": 0, "review_text": "We are staying for one week. We have a one bedroom suite on the top floor of the tower. It is beautifully decorated and super comfortable nothing supplied in partial kitchen but S&P. Come with coffee cream, bread PB and fruit and it's all good until you venture out again. Happy hour bar, Denny's, great pool area with sand and lazy river, fitness room, yoga classes and much more on site." }, { "user_review_posted": 47, "user_total_helpful_votes": 11, "expertise": 0.001025915518087, "user_cities_visited": 173, "review_days": 0.103504928806133, "helpful_class": 0, "review_text": "We stayed one night, the hotel and room itself were a bit tired, and not the best sleep as the beds had roll together. The room was quite noisy at night as it is located on a busy street and there was a lot of traffic. Everything was clean however and the service was very friendly. The highlight of this hotel for us was definitely the service." }, { "user_review_posted": 61, "user_total_helpful_votes": 27, "expertise": 0.002038553441031, "user_cities_visited": 105, "review_days": 0.610076670317634, "helpful_class": 0, "review_text": "This hotel is in the Financial District in a quiet area. The hotel staff are very helpful. Our only complaint was the double sized beds were too small. Free WI FI if you are an OMNI member! Definitely would come back here!" }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 555, "review_days": 0.612267250821467, "helpful_class": 1, "review_text": "The room was small but well designed. The location is perfect. Staff was helpful, cheerful and welcoming. The trendy bar was really fun. Many excellent restaurants nearby. If you need to be near to the financial district this is the place. Not much storage. Closet doesn't really exist so don't bring many clothes." }, { "user_review_posted": 41, "user_total_helpful_votes": 12, "expertise": 0.0013106089352840002, "user_cities_visited": 24, "review_days": 0.25082146768893704, "helpful_class": 0, "review_text": "My husband and I stayed at Bluegreen Club 36 for four nights. The staff was very accommodating, and our rooms were clean, although small. The rooms and hallways needed a little updating, although I understand that renovations are planned in the near future. We had a nice view of the strip from the bedroom, but it was the only window in the unit. The dryer did not work, and the maintenance department was prompt and friendly. The resort was very near the airport, but we didn't hear the planes when we were in our room. It is also just off the strip, and you could walk, but the empty lots between the resort and the strip make the trip unappealing, especially at night. We ate at Einstein Bros Bagels, Tequilla, and Subway, and were pleased with all three. The free wifi was a little spotty." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.5355969331872941, "helpful_class": 1, "review_text": "They will give you a room of their choice if you don't get there on time.. if you book a suite or a panoramic view room.. or request a nonsmoking room..they will give a whatever is available.. so unprofessional and unorganized.." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 7, "review_days": 0.140197152245345, "helpful_class": 1, "review_text": "A family friend recommended this hotel, and we couldn't have been happier with our decision to stay here in early September for 4 nights. The king rooms were spacious and clean, and each room comes with a free parking spot. The hotel staff, Tony and Isabel, were both friendly and helpful on all occasions. We had requested early check-in, and luckily our rooms were ready. City maps and guides were available for free in the office. Free wiifi worked well 99% of the time. We also requested a mini fridge which came in handy and was only $5 per day.The location is great and within a 15-20 min walk to Ghirardelli Square and Fisherman's Wharf; also within 20-25 min (uphill) walk to Coit Tower. There are a few public transportation bus lines one street over (Chestnut Street) along with a ZipCar rental/pick-up at the Hotel Del Sol next door. Several restaurants are within a 5-10 min walk to include pizza, American, Thai, diners, bars, etc - check out Union Street (3 blocks away) and Chestnut Street (1 block away) for several options. Some breakfast places (Bay View, IHOP, Mel's Diner) are within 5-10 min walk on Lombard Street. Safeway grocery store is a few blocks away as well.If I return to San Fran, I would definitely stay here again or in one of the many sister properties nearby. Great value and a great stay." }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 7, "review_days": 0.37239868565169704, "helpful_class": 1, "review_text": "This hotel is very new and in a quiet Neighbourhood. The room in adequate for our family with 2 young children and conveniently located close to the BTS which is around 10min walk. The only comment I would like to make was upon checking out we were told that we had to pay 200baht for the laundry bag which is not complimentary.I am a frequent traveller having stayed in more than 50 hotels throughout the world and this is the first time we had to pay for a laundry bag which we thought are the amenities provided free to guests. Anyways, it would be much appreciated if we're told upon checking in that the laundry bag isn't complementary.Overall it's a great hotel just a slight drawback due to that issue." }, { "user_review_posted": 11, "user_total_helpful_votes": 15, "expertise": 0.006509985655963, "user_cities_visited": 7, "review_days": 0.8433734939759031, "helpful_class": 0, "review_text": "The Aston Waikiki Beach Hotel has an unobstructed view of the beach as well as complete access to it. The hotel is up the Diamond Head end which is a great location as it avoids all the congestion and lots of tourists. The rooms are a little small and dated however the hotel is more affordable than other hotels in Waikiki.The onsite restaurant/bar \u201cTiki\u2019s Grill & Bar\u201d has great food, cocktails and live entertainment as well as spectacular views of the beach and the sunsets.The hotel staff were very courteous and the room was cleaned and made up every day before 11am. The housekeeping staff were prompt with special requests.The king size bed and pillows were very comfortable. The bathroom was very dated and small but everything worked so not too much to complain about there.The Honolulu Zoo was within walking distance as was the Aquarium, and places to eat and shopping were also close. It took us a very leisurely 15 minutes to walk from the Aston down to the Cheesecake Factory.Shuttles/trolleys all stop right outside the hotel so you are able to easily get to Ala Moana Shopping Centre, etc.We were lucky enough to be there for the Honolulu Festival with fabulous fireworks display from a barge in the water across the road from the hotel, so the views from Tiki\u2019s were brilliant.We enjoyed our stay and we would definitely stay there again!" }, { "user_review_posted": 23, "user_total_helpful_votes": 7, "expertise": 0.001367240907847, "user_cities_visited": 81, "review_days": 0.49069003285870705, "helpful_class": 0, "review_text": "This hotel should be vrty cool. I nstead it was a nightmare. We atrived at 11am to be told thst we could not check in until 4pm. It was very hot outside but my wife and I had no option but to walk into town ...luckly the PRIDE Festival wsd on so it actually turned into a pretty good day.When I finally did check in, I was directed by the receptionist to read a card that explainef to me thst construction next door would commence ar 7am and finish at 7pm each week day. I said that I was unhappy about tjis because management had not contacted me to give me the option of finding another place. The response was unsatisfactory.The room had a fully functioning kitchen but only one pan and no other useful utensils. The couch wss old and very uncomfortable. The noise from the construction woke my partner and I promptly at 7am. I complained and aftet aan arguement with the manager was finally offeref a 25% discount....there is ao much more to tell.My advice is stay away. Its a real shame. This place shpuld be great. Poor leadership I suspect.Syill waiting on the discount to hit my credit card." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6933187294633071, "helpful_class": 0, "review_text": "I can see that your hotel takes great pride in providing prompt, efficient and excellent service. On 16/6/2018, my daughter fainted at the lift lobby landing. Everyone who came to know about the incident was very helpful and empathetic. The front desk staff, helped get us a doctor, the Duty Manager came to our room to see if we needed any help, the F&B staff cooked congee for my daughter, sent us a bread basket, and in the afternoon a fruit basket, get well card and flowers- all complimentary. The kind and thoughtful gestures was much appreciated. Thank you!" }, { "user_review_posted": 29, "user_total_helpful_votes": 10, "expertise": 0.00156376627972, "user_cities_visited": 19, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "Stayed in room 221 - room ok, not good but bath - the shower was working but with no hot or warm water.Freezing cold water.Best part was the free parking and that's it. If you do not have a car like me don't even bother looking at this." }, { "user_review_posted": 323, "user_total_helpful_votes": 175, "expertise": 0.0025200275061150004, "user_cities_visited": 363, "review_days": 0.5043811610076671, "helpful_class": 0, "review_text": "Check-in was fine, no long queues, staff were friendly and efficient. There seems to be enough parking space on site.The main plus point here is location \u2013 a 5 minute walk away form the Strip. There's a 7-11 next door if needed.There are refurbished rooms and older rooms \u2013 I was in an older room, and it showed. Everything was a bit shabby, although usable. No minibar fridge, no safe. A/c was old and noisy but worked..Lighting was OK, storage space could be better - some drawers and a hanging space. Bathroom was fairly clean, but lots of mold in places.TV was surprisingly good - medium sized LCD with good HD cable, nice variety of channels. Wifi was reasonably fast.Note to cleaning staff: \"Do not Disturb\" does NOT mean \"Please knock loudly on the door in the morning\".There is a \"free breakfast\", although for me once was enough. Industrial coffee, industrial orange juice and a \"pastry basket\", overall very unimpressive. You can add some money and have a cooked breakfast, but the coffee shop/restaurant is honestly not that appetizing. Better places on the strip.Probably better to either do away with breakfast altogether, or upgrade it to something palatable." }, { "user_review_posted": 107, "user_total_helpful_votes": 23, "expertise": 0.0009332388751220001, "user_cities_visited": 53, "review_days": 0.5131434830230011, "helpful_class": 0, "review_text": "Great location close on Capitol Hill just a couple blocks from the Capital and near many restaurants on Pennsylvania Avenue. Very efficient front desk, good breakfast, clean and comfortable rooms with kitchenettes. Enjoyed our stay and would look forward to another visit." }, { "user_review_posted": 5, "user_total_helpful_votes": 9, "expertise": 0.008628489462650001, "user_cities_visited": 5, "review_days": 0.6642935377875131, "helpful_class": 0, "review_text": "Lovely hotel, very 20\u2019s feel in places. Rooms are nice and very clean, I would have preferred real curtains for the windows rather than slat blinds but given your up early to go to work or your the city it\u2019s not that big an issue. We had a 3rd floor room at front of building, sound levels were not too bad but in case they did get bad they provided 1 set of ear plugs. I guess you have to either fight for them if a couple or take 1 piece each. Lol. Over all a good hotel and would be happy to stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.22124863088718502, "helpful_class": 1, "review_text": "Its hard to say anything bad about a hotel when its in Honolulu, but we were disappointed by the service of the staff on numerous occasions. Our first issue per se was when we checked-in, we were situated at a room right next to the elevator, we asked to be moved because my wife has an issue sleeping and any noise wakes her up and gives her a migraine, we were given the round about for hours about moving rooms, they were not accommodating and it really felt as if they weren't making much of an effort. The second issue came when we were asking for recommendations on nearby or renowned restaurants to visit, we got the impression they did not want us to leave the resort or dine outside of the hotel, but we visited this island for a reason, to explore it. Finally, we asked for directions to the pool and were given wrong directions! How is it possible that someone that works here doesnt know where the pool is? Laughable.Besides these staff issues, our room was big and clean, the food was good, and the weather was a plus, but the way we were treated was disappointing." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 15, "review_days": 0.6292442497261771, "helpful_class": 0, "review_text": "Clean & cosy. Breakfast: goodGreat shopping location : next to talad neon (night market) & Palldium mall ; Pratunam market & shopping mall is 5 min walk away. Easy to get tuk tuk / taxi/Uber/grab.Easily confused with the room on the left & right of the escalator. During my 3 nights stay, each there was someone mistakenly trying to entered into our room. So don't get confused." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 14, "review_days": 0.6582694414019711, "helpful_class": 1, "review_text": "We stayed here over the weekend of 4/14-4/15/18. It was a wonderful experience. We were booked in a suite on the 18th floor. The room was amazing! We had a good view of the puget sound (even the Great Wheel!) and also amazing city views! The room was very clean with no issues. The hotel staff went above and beyond to make our anniversary weekend really special. When we first entered our room, we found a fantastic bottle of red wine and chocolate covered strawberries (my wife's favorite) waiting for us. There was also a personal note congratulating us on our anniversary. All of the staff we encountered were courteous, friendly, and efficient. We had a 1pm check out time (not sure if that is the standard check out time), which was awesome! No need to rush getting ready in the morning. The location is in the heart of Downtown Seattle and is close to everything. In the morning we walked to Westlake Center and did some shopping. It was a quick five minute walk from the hotel. We used Uber to get to the Pike Place Market which was only a five or six minute car ride away. We would absolutely recommend this establishment, and we will definitely be staying here again! Thank to the Motif Hotel and staff for an amazing weekend!" }, { "user_review_posted": 13, "user_total_helpful_votes": 29, "expertise": 0.010719832964122001, "user_cities_visited": 128, "review_days": 0.024096385542168003, "helpful_class": 3, "review_text": "My life, the noise here is horrific!!! Yes, I know it's vegas but OMG!!! We arrived back to our room after a few drinks one Friday night after a long day and it honestly felt as though we were in a freaking night club! Not just the noise from downstairs but vibrations too! Horrendous!!! After calling down about the noise they said \"it won't finish until 4am so we'll send up ear plugs\" Are you serious!!! Holy moly!!! After nothing arrived we went down stairs to the lobby. We asked to change rooms as it was so loud and they said there was nothing available until 2 days later!!! I was so tired and grumpy that I nearly flipped!!! I would rather check out than put up with this noise!!! So eventually they find a room away from the nightclub sound and we have to move all our things in the middle of the night! We had to exchange a king room for a room with 2 queens but anything for a goodnight a sleep!!! We slept great until the toilet began to make squeaky loud noises... every 5 minutes!!! The next day we told them about the noise but when we arrived back after a full day out, it was still making the same sound! We rang again and they said an engineer would come but no one came! As we left to go out for dinner we mentioned it again but still the problem continues!! Plus zero hot water for getting ready!!! Anyway, now 24 hours later we come back from our night out & not only is the toilet still crazily noises but the room next door are blasting out loud music! I even took a video it was that loud!!! I called downstairs 3 times in total and nothing happened!!! Not even a person phoning up to them! I am currently laying here wide awake and I'm fuming!!! What's worse is we have 2 more nights here! I just want to leave! We have stayed in Vegas many, many times with a much higher standard of service but nothing has been this bad! I will never stay here again and suggest you don't bother either!!! I think they assume you will be so drunk that you don't care but we are here for work & sleep is vital for us. I feel powerless and unaided by the staff! Please avoid at all costs!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.39156626506024, "helpful_class": 2, "review_text": "My wife and I celebrated our 30th anniversary at the Lotus Honolulu in Feb. 2016. It was recommended to us by my good friend who is a native of Honolulu and knows all the local hotels. The Lotus was everything we expected: a laid back, boutique hotel just around the corner from a quiet beach on the sunny side of Wakiki. We were greeted with a surprise anniversary gift waiting for us in our room -- just one example of the personal attention the Lotus provides and a really special touch which was much appreciated! The location is perfect for folks like us who didn't want to mess around with traffic. The Lotus provides free bicycles which can be checked out, and my wife biked the short route to the top of Diamond Head, to downtown, and along the beaches...she loved it! The nearby beach was wonderful, great for swimming but we had some successful snorkeling time there too. Many days we could see clouds blanketing downtown Honolulu, but it was sunny where we were at the 'Gold Coast'. The Lotus also sits adjacent to one of the largest parks in Hawaii, which we loved. My wife was able to join in an outside yoga group there, and we were able to walk to an oceanside restaurant in the evenings. By the end of our 3-day stay we knew the owner and the folks at the front desk as if they were old friends. The only downside was the wi-fi reception was subpar in both of the rooms we stayed in while there -- it took me awhile to figure out there was good reception in the lobby area, but not the rooms. Overall, this is an excellent hotel if you want to ditch your car and instead bike or walk or just relax -- with the location and the friendly people running and working at the hotel, it was everything we had hoped for!" }, { "user_review_posted": 146, "user_total_helpful_votes": 69, "expertise": 0.0021841024548100003, "user_cities_visited": 89, "review_days": 0.07119386637458901, "helpful_class": 1, "review_text": "So close to everything and amazingly quiet. Step off the hustle and bustle of the Strip and you're in a quiet hotel.Walking distance to many of LV's interesting places. Parking was included and safe.Clean, comfortable, friendly and helpful staff." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7634173055859801, "helpful_class": 0, "review_text": "We tacked a weekend on to my husband's work trip and stayed here for 3 nights. The location is great, although a little bit tucked away. Right in the middle of everything. The room was great. Quiet, blackout shades, great bed. We rarely heard anyone in the hall. Exactly what we were looking for. We did not want to stay in the craziness of a casino hotel.The skybar's view is fantastic. The cocktails (expensive, but average for Las Vegas) were fantastic as well." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.7524644030668121, "helpful_class": 1, "review_text": "I stayed there two nights (10/4/2018-10/5/2018). My room was right next to the elevator so I heard it all night going up and down. That was my fault; I should have complained and requested another room. What was not my fault is that I left with multiple bug bites all over my legs. Since I barely left the hotel (conference), it is clear that I got them inside. Beware." }, { "user_review_posted": 120, "user_total_helpful_votes": 81, "expertise": 0.0031667218360360004, "user_cities_visited": 67, "review_days": 0.16210295728368002, "helpful_class": 0, "review_text": "This visit to BKK was my fourth, having stayed in a number of hotels in different areas.The room and view really were great, and it gives you the opportunity to see a lot of what Bangkok has to offer, with Khoa San Road being only a 10 minute walk away if you are looking for that.Unfortunately, there are a number of negatives which would result in us not staying here again....The breakfast options, including service and layout were all wrong. For a four star accommodation, it does require more staff, better training and a much wider selection, including hot counters with food to order options. This was a real let down.The second biggest negative was the pool on the roof terrace. The area is so small and does not accommodate the number of guests staying at the hotel. For us personally, it was overrun with children which wasn't an attraction for us! The water is also not as clean as you would expect. Again, some more attention to detail is required.Overall it was an average stay, but sadly it does not compete with other resort style accommodation in the city." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 19, "review_days": 0.474808324205914, "helpful_class": 0, "review_text": "Really a nice hotel to stay either single or with family. Spacious room,spacious washroom,polite staff ,Delicious food, Enjoyed my stay.I can recommend this hotel.Near to malls,Metro station is near" }, { "user_review_posted": 43, "user_total_helpful_votes": 25, "expertise": 0.0027122801885500003, "user_cities_visited": 142, "review_days": 0.9452354874041621, "helpful_class": 0, "review_text": "Excellent price for being so conveniently located. Free parking. Roof top pool. We stayed in a clean comfortable studio apartment. The only negative was that we had a pullout bed that converted to a couch, it was comfortable but awkward to get into. And be aware of the resort fees. We would definitely stay there again." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 44, "review_days": 0.86801752464403, "helpful_class": 0, "review_text": "Outstanding service. They even sent a happy birthday cupcake. Our room was on the top floor. 14th. The rooftop will open in the middle of the month. The staff were friendly and wished my husband a happy birthday upon check in. We had massages at the same time however one of the masseuses had an emergency so I had to wait for Nick after my husband but worth the wait. I will definitely return." }, { "user_review_posted": 13, "user_total_helpful_votes": 5, "expertise": 0.001756932243526, "user_cities_visited": 74, "review_days": 0.029025191675794003, "helpful_class": 1, "review_text": "We came down from MKE to celebrate my birthday and so glad we picked The Palomar. Lovely room, friendly + intelligent staff, yummy food at Sable, cozy fire in the lobby, a relaxing lap pool, even a birthday treat from the concierge. Plus walking distance to everything. What's not to love? A special shout out to the dinner staff at Sable \u2014 have several food allergies and they were most attentive. Can't wait to coming back." }, { "user_review_posted": 22, "user_total_helpful_votes": 12, "expertise": 0.002537791018426, "user_cities_visited": 3, "review_days": 0.07119386637458901, "helpful_class": 1, "review_text": "After reading the reviews that's screams \"terrible/small/unfriendly/air-con not cold enough\", I was prepared for a hard time at Ibis Siam. I was proven wrong.Pros: The location is fantastic-just next to National Stadium Station.There's a small 7-11 nearby, Lek House (massage) & MBK/Tokyu just a few mins down. The room is very clean, towels smells lovely. No cockroaches! (like the whole family of them I saw at Baiyoke Suite...) All staff are very friendly. Great view (I was staying on the 15th floor corner non-smoking room). Compact and the queen sized bed is comfy. They have cozy cushioned seats and a table facing the window (which means great lighting). Rather quiet.Cons: The breakfast may not be so worth i(food not that great and not so much variety as compared to a cheaper hotel). They missed my breakfast payment on the day of check-in (thankfully resolved when I brought my receipt back down from the room). No toothbrush and toothpaste. The shampoo and body soap is a bit hard to locate. Shower area is totally fine for me but anyone bigger may face a small problem (of course they can leave the shower doors open, the floor dries fast)" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.33023001095290205, "helpful_class": 0, "review_text": "Got to spend 4 days at the Normandy Hotel in Washington, very close by to the nearest metro and some superb diners/restaurants and not too for to walk into central Washington if you have to.Staff and the accommodation were excellent, we even made it back in time one of the evenings to be greeted with complimentary Wine and Cheese, will definitely be back to Washington and to the Normandy Hotel." }, { "user_review_posted": 23, "user_total_helpful_votes": 16, "expertise": 0.0032669861692780004, "user_cities_visited": 114, "review_days": 0.026286966046002003, "helpful_class": 1, "review_text": "Lovely hotel and the only thing in Waikiki to remind you of the old Hawaii. Wonderful lobby and veranda with rocking chairs. Great place to relax with a cool breeze and view of a lovely garden.Well appointed rooms with great views. Maitai bar to enjoy evening cocktail.Lacks a great restaurant but many choices in the area. Avoid the Sunday Brunch. The worat in the area.All in all Honolulu's finest hotel," }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.919496166484118, "helpful_class": 0, "review_text": "This hotel exceeded my expectations. The staff were well trained in delivering outstanding customer service. The restaurant and bars were great with excellent food, drinks and service. The roof top lounge is beautiful decorated and very comfortable with nice views. The rooms and common areas were immaculate and well laid out. I will definitely stay here again and I highly recommend you try it." }, { "user_review_posted": 26, "user_total_helpful_votes": 11, "expertise": 0.0019436593418710002, "user_cities_visited": 22, "review_days": 0.22562979189485202, "helpful_class": 0, "review_text": "This was a great hotel (as the Kimpton's generally are). SUPER location, great rates through hotwire. Good room, great restaurant. Evening wine service. Morning coffee and tea, and flavored water all day. Staff was great." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.14184008762322, "helpful_class": 1, "review_text": "Having recently returned from my stay at the Marlin, I can honestly say I'm already planning my next visit! Cannot fault this excellent hotel from the helpfulness of the staff, the cleanliness of the rooms, I could go on. I must mention the head of front desk, Kenny made my trip the most delightful. Such a friendly guy helping in what ever way possible from his local information as I was a first timer in Miami. To the general daily greetings and help around about the hotel and throughout my stay! The team are a massive part of what makes this hotel (as well as the awesome facilities) they all have so much enthusiasm for what they do! Can't wait to come back.Thanks again to the Marlin. And huge thanks to Kenny!!RegardsGeorgie" }, { "user_review_posted": 263, "user_total_helpful_votes": 203, "expertise": 0.0036369830283910004, "user_cities_visited": 35, "review_days": 0.26670317634173, "helpful_class": 0, "review_text": "I have been coming here for 20 years now and this is still my favorite place to eat, drink and socialize. The employees from all departments treat you really well and like your family. This is the oldest hotel and casino in las vegas and was established in 1906! They sell historic calenders for $5 and is worth buying for the historic photos. They hotel lobby still has the same furniture, from when it opened. I really like the music because they play current popular american and latin pop music. They have the best bartender in las vegas, named \"Martisol\", you have to come and check her out on the weekend graveyard shifts. I always have friends stay here when they visit and they have always had a good time and like the rooms, as well." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.7311062431544361, "helpful_class": 0, "review_text": "We stayed here because we added an extra night onto our Chicago trip and our other hotel was booked solid ! We pulled up with an open mind.. I liked the lobby and how fabulous it looked ( I love the 1950s and it reminded me of that ) the staff were rude, the rooms and hallways were filthy, everything was so dated and dirty.Would have so much potential with new staff and a serious renovation." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8587075575027381, "helpful_class": 0, "review_text": "Change to this hotel at the last minutes, this is the most comfortable and clean hotel I ever stay in Bangkok, it is kinda pricey and the room is kinda small, but really worth the price! Booking online is cheaper than walk-in prices." }, { "user_review_posted": 284, "user_total_helpful_votes": 145, "expertise": 0.00236839774163, "user_cities_visited": 137, "review_days": 0.24534501642935302, "helpful_class": 0, "review_text": "This is very simply a superb hotel , from the location in the centre right the way through to the final check out everything is done with calm and good manners , the rooms are very well designed in a traditional Thai style they are not the largest rooms but much more than adequate with plenty of space to move around . The bathroom is large , modern with an excellent range of toiletries , some of which ended up in my wife's bag for use in the next hotel where the soaps and shampoos are not so great in short this hotel is a must try , they also do some fantastic deals on room rates which are worth checking out" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5991237677984661, "helpful_class": 0, "review_text": "This is a great spot. Safe, quiet and close to so much. Friendly folks here. The staff has a lot of good information about the area, restaurants, clubs, shopping, touristy stuff and all that. Loved it and would come back again." }, { "user_review_posted": 7, "user_total_helpful_votes": 11, "expertise": 0.0075187969924810005, "user_cities_visited": 7, "review_days": 0.043263964950711005, "helpful_class": 2, "review_text": "Visiting from Loch Lomond, Scotland. As I write, it is our last night of 5 nights, before our cruise. All the staff are excellent, so helpful and make you feel at home. The Manager's night of nibbles and cocktails is brill. Few managers take such trouble and this is a great touch. There is a Hilton Village across the road. It's a city. We love our wee city. Our room is very comfortable, clean , spacious, looking onto Ala Moana, (which is noisey due to traffic, but quietens later)..after a day's walking you sleep, so no problem. You tend to rise early ( with the traffic noise) but this gets you up and going as the daylight draws to a close sharp here. ( or ask for a rear facing room )There is a small pool and patio area on the 2 floor. Towels are available , no charge. ( unless you misplace them. ) The pool/ sunchairs is a wee godsend after a day out.Room..Good size fridge.Microwave.Sufficient American type electrical sockets.Coffee sachets, sugar, etc & coffee maker.Iron, Ironing board.Large tv with numerous channels.Laptop size safe.Decent wattage lamps.Comfy, but soft, beds.Air con. ( can be noisey... Like the wife)Chairs, settee, balcony table and chairs ( depending on your room)Lobby. ... Coffee machine, cool (lemon) water, tours info, friendly staff. Air con. Access to IHOP... 'International House of Pancakes\". Next door. Again, friendly and helpful staff. Watch your waistline!Self service laundry , parking $$..?Free shuttle to areas around Waikiki ( check online to locate bus position. See reception" }, { "user_review_posted": 12, "user_total_helpful_votes": 10, "expertise": 0.0039354150575600004, "user_cities_visited": 8, "review_days": 0.9063526834611171, "helpful_class": 0, "review_text": "We Stayed 12 nights at Moana Surfrider Resort & truely experienced \"The 1st Lady of Waikiki\"!!, displaying Grand Victorian Elegance with Modern Resort amenities. Yes, it is perfectly located in the Heart of Waikiki, shopping, restaurants & all the attractions. Situated right on the beach front, it's all there for you to explore.Unfortunately, we did have a few hiccups. Our room only had a partial ocean view, where we had booked ocean front. When we queried the front desk, they acknowledged the mistake & couldn't understand why we were given this room. The hotel was full, so we had to wait 4 days before they could move us. We we moved, not once, but twice due to the new room almost being the same, but the next floor up, both times we had problems with sloppy porters!!Hayley on front desk, \"Full Credit\" to this lovely staff member, finally found us the perfect room, plus, gave us tons of advice & information needed for facilities around hotel & Waikiki in general. The Manager, Christopher, I cannot speak of highly enough for his Professionalism, All Was Put In Order, when we brought these few matters to his attention.For the last week of our stay in this Lovely Hotel we immersed ourselves, finally experiecing a Truely Tropical holiday. The \"Beach Club\" access with superb meals, drinks & the best of service from the lovely friendly staff who go out to their way for U. Nice pool area and the \"Beach Bar\" Live music, good meals & awesome cocktails!! made it very hard to leave." }, { "user_review_posted": 22, "user_total_helpful_votes": 4, "expertise": 0.0007723711795210001, "user_cities_visited": 9, "review_days": 0.43702081051478603, "helpful_class": 0, "review_text": "Traveled to Chicago for one evening while I was attending a conference at the Loews Chicago Hotel. The hotel was very modern and not enough could be said for the valet service at the hotel. The gentleman working the valet are very quick, professional, and polite. The hotel lobby has a ton of seating to enjoy your morning coffee or sit and visit with other guests.The rooms were modern, spacious, and very clean. I have stayed in many hotels and most of the time have a hard time sleeping either due to noise or the beds being uncomfortable. This was not an issue at Loews Hotel I had a very restful night and would stay here again and again." }, { "user_review_posted": 425, "user_total_helpful_votes": 229, "expertise": 0.0025055980684230003, "user_cities_visited": 856, "review_days": 0.47316538882803905, "helpful_class": 0, "review_text": "Overall a good experience. Very central location but not too noisy. Good mattresses and very spacious rooms. The mini market comes in handy. The time sharing vendors are quite agressive but just say \"no\" if you are not interested in VIP services.Be warned, the pool is only 90 cm deep - no diving." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.46385542168674704, "helpful_class": 2, "review_text": "After a 30-day road trip, we spent 2 restful nights at the Platinum. There could not have been a better end to our trip in these spacious accommodations where everything works exactly as hoped, every guest amenity is covered, and every staff person is helpful and pleasant. We recommend without qualification." }, { "user_review_posted": 99, "user_total_helpful_votes": 26, "expertise": 0.001164686699277, "user_cities_visited": 43, "review_days": 0.035049288061336004, "helpful_class": 1, "review_text": "Situated in the heart of Bangkok, accessibility is the key advantage of this property. Walking distance to good eateries and the BTS. The hotel settings are awesome and the staff are very efficient. The forest theme within the hotel premise is very soothing and relaxing. Keep up the good work!" }, { "user_review_posted": 143, "user_total_helpful_votes": 74, "expertise": 0.0024019894923560004, "user_cities_visited": 50, "review_days": 0.13198247535596902, "helpful_class": 0, "review_text": "Book this room with Booking.com with special discount and it turned out to be an unforgettable experience. We were given a corner room with great view at the 22th floor. Staff are friendly and attend to our request immediately, fast check in and check out. The best thing is this hotel allow late check out at 2pm. Breakfast is lavish with oriental and western dishes. They have beautiful swimming pool and beautiful gardens. The only setback is paid wifi in the room with expensive rate. Its better to buy the local prepaid internet which is very efficient and cheap." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.68893756845564, "helpful_class": 1, "review_text": "Hey i love your hotel the staff are very nice and very accommodating. I also wanna say that the hotel is well kept and very clean from inside and outside. Hoping to stay there soon! Always a good hotel to go to" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 28, "review_days": 0.17305585980284702, "helpful_class": 0, "review_text": "Rooms are extremely small. Hallways are dark and creepy. Not all rooms have A/C.Some rooms face Powell street, which is super noisy 24/7 with the cable cars station next to it. The others face into and inside of the building, so the rooms are always dark." }, { "user_review_posted": 39, "user_total_helpful_votes": 14, "expertise": 0.001632447511295, "user_cities_visited": 219, "review_days": 0.49069003285870705, "helpful_class": 0, "review_text": "This is just a couple of short blocks from DuPont Circle and its Metro stop. Food was good, bar staff were good. Room was comfortable, bed was nice, although it was a bit cramped and hard too plug in my laptop." }, { "user_review_posted": 124, "user_total_helpful_votes": 33, "expertise": 0.001181692311525, "user_cities_visited": 73, "review_days": 0.5115005476451261, "helpful_class": 0, "review_text": "Pros:- Location is fantastic. Great walking distance to the north and south ends of Michigan, as well as Navy Pier- Rooms are spacious, clean, and comfortable. Clean bathrooms and great water pressure/temperature in the shower. Lobby is also nice.- Check-in was quick and easy.- Great free breakfast. Eggs, sausage, potatoes, toast, English muffins, bagels, cereal, yogurt, fruit, etc.Cons:- Elevators were painfully slow. The manager frequently had to let us onto the service elevator because the three regular elevators wouldn't stop on our floor. He told us that they have weight sensors and if they're full, they skip the lower floors. Some days we waited 20+ minutes to no avail.- Walls are super thin and noise travels really well. One night the teenagers in the room next to us were having a party. Drinking, loud music, talking late into the night, and we heard every word of it.- No fan in the bathroom, so it filled with steam almost immediately.- The thermostat in our room was really weird. If we set it to a temperature, when it reached that temp instead of turning off it switched to heat. It was pretty much always too cold or too warm, it was impossible to get the thermostat to hold a steady temperature." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.72289156626506, "helpful_class": 0, "review_text": "I cannot say enough about the Hotel Five staff. I became violently ill on a flight from NC and despite check in being 4 PM, they let me check in early at 12 PM, providing me with what I desperately needed, when I needed it most. The hotel is clean, upbeat, modern, and fun. It is centrally located with easy access to the subway, great restaurants, and area attractions. We look forward to staying here on our next trip to Seattle." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 13, "review_days": 0.45016429353778703, "helpful_class": 0, "review_text": "I have stayed in this hotel for 3 nights and I had requested for late checkin and late checkout which was not offered by this hotel.disappointement was they are ready to provide late checkout with extra 1000baht. Rooms are really small, smallest rooms I have ever stayed.Thumbs up for the belly boy very helpful and supportive :)Overall good location to stay but not recommended to stay at this hotel." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 681, "review_days": 0.6341730558598021, "helpful_class": 0, "review_text": "The beds are very comfortable. The staff is very helpful. The rooms are small, but they make good use of the space to include a desk, dresser, large tv, mini-fridge, microwave, coffee maker, closet area, safe, and roomy bathroom.The windows in this older building are small so the view is best enjoyed on the rooftop deck, which has seating and heaters.There is free coffee in the lobby and also a doorway to a Starbucks in the building.Parking is reasonable but scarily tight for anything minivan\u200b sized.My daughter and I were in town for a night for Senator Patty Murray's Golden Tennis Shoe Awards Luncheon. The Mediterranean Inn was so comfortable and pleasant, that we decided to stay a second night. Well worth it." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.8411829134720701, "helpful_class": 0, "review_text": "Everyone at the front desk was extremely helpful and gracious. They were professional and went out of their way to help us with any requests we had. The location of the hotel is great, the facilities were good (the gym, however is not much larger than a closet), and the restaurant was very good. We will definitely stay there during our next visit to SF." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 6, "review_days": 0.258488499452354, "helpful_class": 0, "review_text": "My visit was perfect! From the initial greeting from the front desk to the time I had to leave it was amazing. Will most definitely be back. Beds were comfortable and my room was immaculate!! The location of the hotel was a huge selling point to me! The shuttle driver went above and beyond and have me a tour of the city." }, { "user_review_posted": 107, "user_total_helpful_votes": 86, "expertise": 0.0037917340815740003, "user_cities_visited": 44, "review_days": 0.022453450164293003, "helpful_class": 1, "review_text": "We decided on the Willard based on reviews and proximity to the National Museums and White House.The hotel is exceptionally beautiful in the public spaces such as the lobby and connecting corridors. The rooms are spacious, clean, and do not feel dated despite the colonial decor.The staff was exceedingly polite and prompt to meet our needs (we requested an empty fridge for my son's dietary needs and a feather free room).If it's within your budget, then the Willard will meet all of your expectations." }, { "user_review_posted": 46, "user_total_helpful_votes": 12, "expertise": 0.001156158101022, "user_cities_visited": 29, "review_days": 0.39539978094194905, "helpful_class": 0, "review_text": "Lots of construction around you. All night long. Restaurant and bar closed unless it's baseball season. Too modern light system. The switches are on top of the lights out of sight when you're on the bed and the size of magic buttons on the bottoms of toys so the kids can't find them, and neither will you in a dark room. Don't forget to put in your room key in the power saver on the wall if you want any light at all. If the temperature pleases you, leave it alone or else you'll send it into Cool during December. Could never get a newspaper. Some staff nice, some staff could not care less, and seemed proud of it. Lots of items for breakfast crammed into a broom closet space so two people have to trade off to reach each side while everyone else waits. TV at breakfast was on Animal Planet (I guess the late night staff likes that channel and never bothered to change it for the guests' benefit to the local news). Breakfast seating was spread out in very crowded spaces, too many walls blocking your way and the garbage was back at that broom closet area so the flow just kept getting blocked up. No bathtub, no pool, no place to soak. Toilet seat closed itself before you are done. I never care about the view but this was one of the worst I've had. No Hilton goody bag. Valet parking $43. A checklist of amenities poorly executed. Great bed, good TV, dozens of USP and electrical sockets, good location but too much work to figure out." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.937020810514786, "helpful_class": 0, "review_text": "I am a proud Washingtonian and relish in the rich culture and history this capital city offers. I have ALWAYS enjoyed the grand splendor of the Williard Hotel, it's matchless customer service and immaculate attention to every detail. However, I was thoroughly disgusted to observe two mouse sightings roaming the floor as I sat at the Round Robin Bar on Saturday, August 31, 2019. Immediate extermination services are required!" }, { "user_review_posted": 1057, "user_total_helpful_votes": 678, "expertise": 0.00300378168546, "user_cities_visited": 322, "review_days": 0.233296823658269, "helpful_class": 2, "review_text": "I could not fault this hotel for anything. If we ever have to return to Washington, DC this would be our first choice! It is super conveniently located just 2 blocks from the Air & Space Museum and within easy walking distance to the other Smithsonian museums along Independence Avenue!There\u2019s a pharmacy 2 doors away and a Starbucks steps from the entrance. Lots of little places selling coffee, cookies, snacks, refreshments and souvenirs all around on the street and the building next door. There are also several food trucks parked 1 block away. Importantly, it\u2019s just a block and half from the L\u2019Enfant Plaza Metro station. You really couldn\u2019t be more central and it could not be a more convenient location for sightseeing in Washington, DC!I like that it is outside of the traffic-clogging streets and so it was unusually quick and easy to get to and from in a taxi cab without fare meters running unnecessarily. There were always cabs available outside so no need to stand waiting for one either.Front desk & Concierge service was excellent!It\u2019s a good sign when you see guests choosing to stay in and have lunch and dinner as opposed to eating at the myriad of restaurants around D.C. It says a lot about the quality of the food they serve. The bar was heaving every evening when we returned from a day of sightseeing and it is popular with locals and businessmen too, not just hotel guests.I was really impressed with room service. Whatever system they\u2019re using has got to be shared with other hotels! It\u2019s the first time we\u2019ve had room service delivered in half the promised time. Within 20 minutes our food appeared \u2013 hot, fresh and by a smiling F&B staff member! Also, when we left our tray outside the room it was collected quickly so they\u2019re clearly on the ball when it comes to servicing the rooms!I won\u2019t go into the details of the restaurants and other services as this has been thoroughly covered by other travellers.I had done hours upon hours of research into places to stay for our Washington, DC trip and my husband was mightily impressed with my final choice! It may be abit pricey but you could not possibly get any more central than this and it is importantly it is a very safe area so you could come and go even at night and nobody will bother you." }, { "user_review_posted": 94, "user_total_helpful_votes": 25, "expertise": 0.0011808592805440002, "user_cities_visited": 59, "review_days": 0.30284775465498304, "helpful_class": 0, "review_text": "Beautiful resort away from the craziness of the strip! I have been to Vegas many times since I have family there so the strip doesnt really interest me anymore. This resort is perfect! Rooms are very spacious and beautiful . The pool area its gorgeous my boys love the pool. My only complain would be that the pool area closes to early! When the sun is finally going down is a perfect time to be out there since its so hot! Other than that this place is just great will stay here again on my future trips to Vegas. There's also great restaurants there and its close by to shops and Red Rock Mountain." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.42497261774370204, "helpful_class": 0, "review_text": "Great service and attention to detail. Rooms and amenities were tip top. The staff were very friendly and helpful and the hotel was really clean and well appointed. I would recommend it and would stay there again." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.9950711938663741, "helpful_class": 0, "review_text": "The room light flickering the whole night and causing all of us cannot sleep and the shower cap cover drop out. room rate for this room is not cheap yet room condition is old and not worth the price we paid. Hotel should make sure everything in the room is in good condition before letting guests check into the room." }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 9, "review_days": 0.6960569550930991, "helpful_class": 0, "review_text": "Stayed June 2018Really good location if you're staying for a connecting flight. The rooms were very good and comfortable. Get a taxi out to the Shopping Centre Outlet in Rosemont for some good bargains on clothes and also for various food choices, a lot better than the hotel or the airport's.The service wasn't the best and a little slow, this was mainly to do with the restaurant part. And I find it strange they charge for WiFi in your room, didn't know hotels still do this? Probably me being tight. Could peel an orange in his pocket that one..." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.31270536692223405, "helpful_class": 1, "review_text": "Location was good. Beautiful clean decor. The staff were all extremely helpful! Daria went above and beyond to make sure I was happy. Excellent in every way. Thank you. Rooms were very nicely appointed, comfortable bed.... Valet parking is too expensive.. yeah, it's Washington DC but.." }, { "user_review_posted": 126, "user_total_helpful_votes": 30, "expertise": 0.0010455909164940002, "user_cities_visited": 115, "review_days": 0.5728368017524641, "helpful_class": 0, "review_text": "Came to play the quarter machines with a first time Vegas visitor and enjoyed the laid back feel to this casino.Not pretentious and just plain fun.All kinds of games and right on Fremont Street - worth a look in" }, { "user_review_posted": 694, "user_total_helpful_votes": 264, "expertise": 0.0017364837428420002, "user_cities_visited": 160, "review_days": 0.577217962760131, "helpful_class": 1, "review_text": "\"Dated\" would be the word I'd use if only one were allocated to describe this property. All of the staff members were super friendly, which helped a lot. As did the free and convenient self parking option. Our suite in the Palm Tower had only one window (well, it was a french door), so it came across as too dark. Not so dark as to hide the pretzels left on the floor of our room by the previous resident, but pretty dingy.Things not up to the standards of other, more modern properties in Las Vegas: TV was small (it had to fit in the 90's furniture designed for tube TVs), lights next to the bed and built into the headboard didn't work anymore, shower head was tired and weak, furniture was banged up, bathroom looked dated (but included 90's hits like gold fixtures, a bidet and a lighted vanity mirror that only looked at the ground).On the positive side, the room was large, the bedding was very nice and there was turndown service on most nights (including small chocolate candy).The Palm Tower would not be our choice next time. Most of the time a single, courteous bellhop constituted the entire staff of this tower. The bottom floor seems to be all conference area, and that dominates the feel of the building. It feels more like a conference center with rooms, rather than a luxury resort.If you want quite, spacious accommodations, this is a still good choice in Vegas -- especially if you don't mind a little 90's vibe thrown in. We'll look for a more updated option next time." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7869660460021901, "helpful_class": 1, "review_text": "Honestly a great Hotel. Recently renovated looking superb with great facilities throughout. Great for families and plenty to do within the whole Jumeirah complex in and around the hotel. I would strongly recommend staying at this hotel and booking the Halfboard package... best value for money for the 5 star experience." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.7634173055859801, "helpful_class": 0, "review_text": "After returning from a trip to the north shore for some shark cage adventuring, we noticed a small amount of alcohol was missing from a bottle we had purchased. Reported this and were informed by guest services that, well basically, we were lying. There was NO way the housekeeper did this! The reasons, you ask? We were told that 1) there was NO way she did it (uh, ok...), and 2) she is so small, that IF she drank the alcohol, wouldn\u2019t we be able to tell? (What the what??). This was from a Dalton, and a Charles (Charles suspected that I drank the alcohol and had forgotten about it. Again, ok...). This is a Hilton, remember, not a flea bag motel. Rude, condescending, and, well, rude. Needless to say, we won\u2019t be staying there again. Great job." }, { "user_review_posted": 9, "user_total_helpful_votes": 29, "expertise": 0.015533242610369001, "user_cities_visited": 11, "review_days": 0.17360350492880602, "helpful_class": 2, "review_text": "The room is very small, there are stains on the walls, noisy as the walls are thin, toilet flush was not working properly. The was a bad odor in the corridors all the time.You definitely can find better hotels with the same price in the same neighborhood, I do not recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 4, "review_days": 0.387732749178532, "helpful_class": 1, "review_text": "The goodFront desk staff were always nice, helpful and welcoming.They gave us leis at arrivalOutdoor eating area although small, worked well.Location was good. It was close to shops, main road, canal and a couple of blocks from beach.You can rent DVDs for free and movies are current.TV is a good sizeThe room had a microwave and fridgeGood size bedThe badDon't be surprised to see what appeared to be hookers. However no issues and I am not necessarily insulting, just warning you. I didn't like that but as long as they don't cause a scene or get my child's attention I just ignore them.Saw a scaffold and some dirty guests.There is homeless people everywhere in Hawaii but I noticed a few outside of this hotel hanging out in the public parking lot beside it, also men and women possibly working some deals.......more than twice with suspicious behaviour. However I minded my own business. No taking chances with a child.Don't expect anything fancy or modern, bathroom and kitchennettee area are outdated, cheap, rusty and not very clean. The rust I understand as it is humid climate, the mildew is gross but I clean it before using and sanitize everything. The old is fine as long as it works.The gym is three broken pieces of equipment in the corner back of the lobby. It's a safety hazard, zapped strapped to keep some things together. It's garbage.The uglyOh boy! The continental breakfast is the worst I have ever seen but to be fair the fresh off the grill mini pancakes were nice to have.If you like Chinese food for breakfast you will love it. There's a mini Chinese food including fried rice every morning. I just couldn't but looked alright.As they do have all you can eat in the day I was too afraid it might just be left overs from the night beforeThere was scrambled eggs and hard boiled eggs as well as bread and some cakes and powdered mini doughnuts.Now, the coffee was cheap coffeeThe tea was so watered down, didn't even taste like teaThe milk was powdered milk, how cheap!The juice......no juice, it was punch so no milk and no juice.....I ended up bringing my own milkThere was butter and cream cheese, the cream cheese always had water on it...grossThere was apple and orange cut up. The apple was bruised apple, obviously bought cheap and it was always wet....why?Oh yeah there was oatmeal......it was so runny, like water with some oatmeal floating.No jam, no peanut butter oh and I did not appreciate that they use styrofoam. Also you have to clean your table and your plates and separate the cutlery etc. I wouldn't mind if the breakfast was better but in this case I found this ridicoulous.In the end,for the money we paid I suppose we couldn't expect much. It's all about the beach anyway." }, { "user_review_posted": 25, "user_total_helpful_votes": 10, "expertise": 0.001831623082864, "user_cities_visited": 20, "review_days": 0.141292442497261, "helpful_class": 0, "review_text": "The hotel lacked some luster, but excellent location for visiting the National Mall and the Smithsonians! Wouldn't have done it any other way. Was within walking distance of the Museums.Concierge was helpful." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.708652792990142, "helpful_class": 0, "review_text": "Travelled to Bangkok for the first time with my partner and had the most amazing stay with the Amara. Beautiful hotel and wonderful staff, they were always willing to help with anything you needed. Would highly recommend staying in the club room, was great having breakfast included and the afternoon beer & wine with canap\u00e9s were great after a day out! Will definately stay again! 5/5" }, { "user_review_posted": 11, "user_total_helpful_votes": 2, "expertise": 0.0007723711795210001, "user_cities_visited": 6, "review_days": 0.47809419496166405, "helpful_class": 0, "review_text": "Location of this hotel close to every where. You can enjoy local food by walking distance. Close to central shopping mall. Very very friendly staff. Room very clean and spacey. The only disturb me was sound of the air conditioner." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.6319824753559691, "helpful_class": 1, "review_text": "I have been staying in hotels in the NoMad area for work for several years; a friend recommended MADE, so I tried it. I stayed for a week. The room was very comfortable and well appointed - great bed, lovely bathroom (water pressure!!). The rooms do not have coffee makers or refrigerators, but the staff is always responsive to any room requests (I was up at 4am jet lagged every day). The public spaces are very cool, and the food and cocktails are excellent. Most impressive is the friendliness and service orientation of the hotel staff. MICHELE took great care of me every morning at the lobby bar, which serves breakfast and is a great place to work.GGreat value!" }, { "user_review_posted": 18, "user_total_helpful_votes": 6, "expertise": 0.001507962779065, "user_cities_visited": 9, "review_days": 0.7710843373493971, "helpful_class": 1, "review_text": "Very informative and very nice driver named KC. Gave us lots of tips on where to eat and where to go! Gave us simple and direct instructions. (Gotta say the airport was a really tough place to get picked up we got lost and had a hard time finding a place to park.)" }, { "user_review_posted": 18, "user_total_helpful_votes": 11, "expertise": 0.002856547378228, "user_cities_visited": 99, "review_days": 0.08433734939759001, "helpful_class": 0, "review_text": "Stayed here one night on our recent trip. There is no ramp to the doors so its a bit of struggle getting suitcases up from street level. Room was clean however sliding cupboard door did not operate smoothly and the air conditioning unit was too close to one of the beds from our point of view. Nevertheless these were minor issues and overall its not a bad place to stay. We were on level 5 and there was no street noise. The hotel is only a very short walk from Kalakaua Ave which is the main street in Waikiki and Waikiki beach. The staff were very friendly & helpful. I would stay here again." }, { "user_review_posted": 57, "user_total_helpful_votes": 32, "expertise": 0.0026152217131150002, "user_cities_visited": 132, "review_days": 0.730010952902519, "helpful_class": 0, "review_text": "Outstanding modern elegance and excellent service. Front desk, bellman, concierge, butler, they did not miss a beat. We stayed in beautifully appointed Metropolitan suite. Hotel car service available to close by venues. Outstanding value compared to other major US cities. Lovely lobby bar. Great location for Union Square, China Town, restaurants." }, { "user_review_posted": 18, "user_total_helpful_votes": 18, "expertise": 0.004744565817058, "user_cities_visited": 12, "review_days": 0.877875136911281, "helpful_class": 1, "review_text": "I loved this hotel. Let me get that out of the way. I'm only giving 4 stars because we almost had our stuff stolen on the beach. Let's start with that.What happened? We rented an umbrella and beach chairs for the day. Some sketchy old lady tried to steal our backpack. We confronted her while she was going through our things, she put our bag down and walked off. We contacted beach security, but since she didn't get away with anything they didn't want to intervene. I understand the beach is public and the hotel doesn't control who is there. It was disappointing that the hotel didn't warn us, or do anything to help afterwards. I was told a manager would come talk to us, but that didn't happen. So I'm going to take off 1 star for that. Now that being said... holy s*** this place is awesome.What we loved-1. The location- we are a limited mobility traveling group, and there is so much within walking distance. The restaurants, the beach, shops, it's all there. It's worth it to stay at the Royal Hawaiian if you just don't want to leave. There is so much to do.2. The grounds- it's a tropical garden paradise. You will use a few gigs of memory taking photos. There is a scent to the hotel, jasmine I think.3. The staff- besides the one incident on the beach they were amazing. Helpful, cheerful, prompt, nice, they were great in all other areas. They just struggled as beach cops, which isn't really there thing.4. The beds were very comfortable and the AC very cold." }, { "user_review_posted": 18, "user_total_helpful_votes": 15, "expertise": 0.0039354150575600004, "user_cities_visited": 28, "review_days": 0.21248630887185102, "helpful_class": 0, "review_text": "Stayed here for two nights for business travel to DC in mid-December, and colleagues all agreed this is a very good hotel from the standpoint of modern, clean facilities. Front desk staff members were always very helpful and accommodating. But this location has some drawbacks: the Metro rail is loud for many rooms; taxis were less available than most areas; and the walking distance to the Capitol is much farther than other DC Courtyards (Navy Yard or Convention Center are more central and also very good quality). Amenities in the area are very limited, as this is a redevelopment area - but if you walk a few blocks you'll see that more and more modern conveniences and apartments are being built. Overall, I'd recommend this for business use since the Metro can take you everywhere; but for sightseeing, there are better choices closer to the Capitol and Mall." }, { "user_review_posted": 355, "user_total_helpful_votes": 107, "expertise": 0.001352970520907, "user_cities_visited": 139, "review_days": 0.406352683461117, "helpful_class": 1, "review_text": "I am in SF a lot and many hotels are either too pricey or dingy. This is a friendly, clean hotel and the rooms met all my needs and everything worked. There is no gym but a good one near by and the wifi is free and works well.It looses a star because the neighborhood is rough and not really too safe for individuals to walk alone at night (also a few prostitutes on the corner).Polk st nearby good for bars.Will return.Recommended (not for women on their own - area is intimidating)" }, { "user_review_posted": 184, "user_total_helpful_votes": 99, "expertise": 0.002501810994535, "user_cities_visited": 88, "review_days": 0.031763417305585004, "helpful_class": 0, "review_text": "Beautiful hotel in one of kind location at the top of a hill. Great service and with charming rooms with modern bathrooms. Location for walking the town is perfect. We walked down California a few blocks to China Town (Grant Street). Great sights in one of the most interesting Chinatowns in the world. When we reached the North Beach District (Columbus Street), we had a decadent cappuccino at one the sidewalk cafes and headed northwest toward Fisherman's Wharf. At the west end of the Wharf area you can catch the Cable Car back up to the hotel. The hotel also has a great rooftop bar with amazing views of the city." }, { "user_review_posted": 66, "user_total_helpful_votes": 121, "expertise": 0.00879031961455, "user_cities_visited": 159, "review_days": 0.25903614457831303, "helpful_class": 1, "review_text": "I stayed here last weekend, just want to check out this property since I was a huge Kimpton fan, I have checked all the other three Kimptons Seattle has to offer, usually Alexis is the most expensive one so I do expect it to be the best. I communicated with the hotel before I walked in so they arranged for me really well based on my request, this is really important because it is the first impression. The valet is so quick, I never beat them in fact, everytime I called the valet and ran down immediately, my car is already waiting for me. The front desk welcomed me warmly and stated again they are the best in Seattle. They gave me a executive suite upgrade, the suite is huge and fantastic, the living room is so big that I need to move the couch to get closer to the TV, sorry for that :p , it also has a big dining table really good if you have some guests. The bed is one of the most comfortable beds I have ever slept on, support my back well but not hard at all, also won't make any sound. The room also offered a water view and the sun fell right in between, what an amazing location! The service is superb, we asked for a toothbrush kit and some room service. The only thing is that we haven't try the bookstore restaurant, it looks so nice but we did not get the chance. Overall it is the best hotel in Seattle and I will definitely return soon." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 4, "review_days": 0.16922234392113902, "helpful_class": 1, "review_text": "A beautiful place to stay with so many amenities like a convince store, pool, laundromat and BBQ area.The customer service were helpful and friendly. They always had a smile and always there when you needed them.The housekeeping staff were lovely and did a great job even when I left mess in the room.The room was amazing and we were upgraded from a studio room with a kitchenette to a one bedroom with a full kitchen. The toiletries smelt absolutely beautiful. The kitchen had almost everything that you have at home.I would easily come back here as myself and my children absolutely loved. My baby boy absolutely loved all the attention he got from everyone too." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9271631982475351, "helpful_class": 0, "review_text": "JEROME IN HOUSEKEEPING IS AMAZING!! He was SO helpful and so kind. He was very knowledgeable about the area and so easy to talk to. Anything we needed, I just had to ask for Jerome and he made it happen with a smile on his face. He went above and beyond, and with his giving spirit, it seems like that\u2019s the kind of thing he does all the time. He brought us fresh towels and told us information about the hotel that we didn\u2019t get from the front desk (such as the pool times and location). He really made my trip. I would stay in this hotel every time I go to a Chicago if I could be on his floor. Not to mention the fact that hallway didn\u2019t have a spec of dusk on it.The rest of the hotel was also nice. It was clean and quite friendly. We didn\u2019t really need a lot of things, and didn\u2019t accept housekeeping (because we didn\u2019t want them to have to deal with our clothes all over the place, haha). But the pool was convenient and the location was the best part about the hotel. We could walk wherever we wanted to go. 20 minute walk from the Bean, 10 minute walk to the pier, and well within range of plenty of grocery stores/Whole Foods, clothing stores, and other cute shops. I loved staying at this hotel." }, { "user_review_posted": 17, "user_total_helpful_votes": 3, "expertise": 0.0007464091230660001, "user_cities_visited": 65, "review_days": 0.158817086527929, "helpful_class": 0, "review_text": "Best Sunday Brunch ever in Bangkok.variety of food. good quality of food. I love the station of seafood, cheese, dessert and grilled food. actually all of them. you will never seen or can't imagine how many choices of cheese and fresh oyster from many countries in others like here. the services from the all staff were excellent too. the place is also arrogant and comfy.This place you can add to your to do list or don't miss." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 3, "review_days": 0.32146768893756805, "helpful_class": 0, "review_text": "Good Choice for a San Francisco visit.Pros: great location, amazing views, spotless, good-sized roomsCons: bad bar, mediocre food for the priceI'd come back here, but not if I was trying to impress someone. Definitely not trendy or boutique." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.555859802847754, "helpful_class": 0, "review_text": "We had a very bad experience with this hotel. They basically shook us down to pay in cash because they\"needed it\" and would not allow us to check in early if we were paying with our card. What kind of place tells you they have a room ready for you but you can only get in early if you pay in cash? It was quite a large sum (we were staying 5 days) and did not have the cash on hand. They said we needed to go to an ATM when we said we didn't have the cash. They also told us that it wasn't that they couldn't take cc, but that they were low on cash and they wanted us to pay with cash to restore their money on hand. Basically they held early checkin ransom so that we could give them cash and save them a trip to the bank. When we went back up they actually mocked us, laughing to each other and rubbing their fingers together implying they were going to get the cash out of us. This was the last straw, we canceled and went to a different hotel nearby. Clearly this hotel does not look out for the best interest in their customers because if they did they would not try and force us to pay in cash (or else wait 4 extra hours to checkin) to save themselves time." }, { "user_review_posted": 38, "user_total_helpful_votes": 68, "expertise": 0.008577385204155, "user_cities_visited": 59, "review_days": 0.871851040525739, "helpful_class": 1, "review_text": "Both the security and duty manager were extremely confrontational and rude when I asked to borrow a fork!! Dirty bathroom, dated and simply vile. Much better properties to stay at. The only good thing is the location everything else is hideous including the service." }, { "user_review_posted": 20, "user_total_helpful_votes": 11, "expertise": 0.002559858766412, "user_cities_visited": 107, "review_days": 0.226725082146768, "helpful_class": 2, "review_text": "I remember when this space first opened up as the Elysian. Although the hotel has not been updated since, it's still in great condition. The rooms are absolutely beautiful especially with the fireplace. I loved the serves at the hotel, everyone was beyond amazing and accommodating. The guy who brought our luggage up was very insightful on food recommendations. We ate at Nico Osteria & Le Colonial which were yummy! The hotel needs to put some major bleach, a toothbrush, and elbow grease to the ladies hot tub in the spa area. I was a little grossed out at the dirt/mold that has accumulated. Maybe consider new grout? Time to freshen up - Fresh is Best!! Otherwise the spa is amazing. My husband and I used the steam room 3 times during our weekend stay.We found it odd that the hotel room didn't have a coffee pot in the room. Maybe we missed it?I loved the location and how tucked away it is yet close enough to the things that are important to me - Good Food, Starbucks, Lululemon, and CorePower." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.282584884994523, "helpful_class": 1, "review_text": "Excelent and warming welcome from host Kwame. I got an unexpected upgraded room in my first visit in a priviledged Chicago area and historic building. A block away fromthe lake and nearby a food corridor. Behind the water tower and magnificient mile. Recommended for history lovers. Pitty I am just staying two days!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7973713033953991, "helpful_class": 0, "review_text": "I just stayed at The Drake and was very surprised at how little it offered. The hotel has a big reputation for hosting movie stars and royalty, however, when I got to the room it had a very small tv and no robes!!! I'm sorry but when I stay in a big city and pay big city prices I want a robe to put on!!! The tv was a joke! It's 2018 and tv's are cheap. Hilton needs to wake up and get some robes and tv's. Location was good though..." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.7760131434830231, "helpful_class": 0, "review_text": "Has everything you would need in a great location. Rooms were surprisingly large and the check in staff was very good. It's been awhile since a check in person asked about my flight out and then automatically gave me a late checkout based on the answer. Excellent. Food in the executive lounge was good, but it was very packed. Just FYI. Highly recommend." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.680175246440306, "helpful_class": 0, "review_text": "I stayed at this hotel for 4 nights And I'm really happy that things worked out that way. Good Location and helpful staff. They'll serve free snacks and coke. Th\u00e9 wifi is very fast. The on site restaurant served really great food in a relaxed environment. Great Pizza! Well done all." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 2, "review_days": 0.26451259583789705, "helpful_class": 0, "review_text": "We had 3-night stay for celebration of our anniversary during Easter Holiday. Our room was then upgraded to Premium. Besides, we had a fancy anniversary cake and some lovely macaroons for this festival. We are greatly appreciate with that and will come again if we go to Bangkok next time." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 7, "review_days": 0.11938663745892601, "helpful_class": 1, "review_text": "They stay at The Oberoi was amazing. The hotel went above and beyond to make our honeymoon special. Their service is impeccable and the hotel staff are magnificent! We had the best stay and will always recommend The Oberoi Dubai. We will be definitely visiting again" }, { "user_review_posted": 38, "user_total_helpful_votes": 28, "expertise": 0.003466959354692, "user_cities_visited": 52, "review_days": 0.14512595837897002, "helpful_class": 0, "review_text": "A few friends and I went to Chicago for a football weekend. We stayed at the Sofitel for two nights. The location is excellent. Located right on the Miracle Mile next to a ton of great bars and restaurants. The Sofitel is also on a short walk to the subway system. The property is great and the service was excellent." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.52026286966046, "helpful_class": 1, "review_text": "I was recently at this hotel as a business traveler. My company has it as a preferred hotel however we have other preferred hotels I will be staying at after this experience. I was moved from the 33rd floor to the 31st floor after encountering tattered furniture, and peeling headboards where someone's greasy head has damaged the headboard. The situation only got worse. The room on the 31st floor was smaller and had the SAME damage to the furniture. I sent a note to the front desk manager upon returning home from my travels and he has chosen not to respond or acknowledge me. Bad. Won't be staying here again. It's really unfortunate this happened and tarnishes the Fairmont brand for sure." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.705366922234392, "helpful_class": 0, "review_text": "We try to spend a few weekends a year in town, catching up on galleries &restaurants. This stay we added massages in the spa that ensured a very peaceful night. Room service breakfast served the best, enormous berry bowl and great coffee." }, { "user_review_posted": 24, "user_total_helpful_votes": 20, "expertise": 0.0039354150575600004, "user_cities_visited": 70, "review_days": 0.84446878422782, "helpful_class": 0, "review_text": "I had a quick weekend trip to NYC on 3/18/19 and couldn\u2019t have asked for a better experience than the Mondrian! After a long flight, it was wonderful to be greeted by such kind people - and side note the lobby smells amazing!Our room was beautiful, so clean and the beds were very comfortable - a good size for NY standards. The bath amenities were also very good - the shampoo and conditioner didn\u2019t leave my hair dry and the moisturizer actually moisturizes!What impressed me the most was the hotel team. Everyone we interacted with was kind, and always had a smile. Special kudos to the morning restaurant manager who personally brought up our coffee early Sunday morning so we could have some before leaving for our flight. And to the door valet who went and stood in the pouring rain to get us a taxi to the airport.I will definitely stay here on my next trip to NYC - highly recommend!" }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 56, "review_days": 0.43756845564074404, "helpful_class": 2, "review_text": "We wanted a hotel on or near the strip that wasn't too expensive yet would not make our trip miserable due to either 1) an overwhelming stench of cigarette smoke or 2) pain-in-the-neck parking. This hotel fit the bill. Yes, you have to traipse through the casino (and cigarette stench) to get to the front desk, but the following things absolutely made up for it:1) Hotel is nonsmoking and separate building from casino so no shared ventilation system. Room did have sickly air freshener scent (don't understand why if nonsmoking?) but we left windows open for a couple hours and that took care of it.2) Convenient parking garage on premises. It was easy to go back and forth to car without walking a ton or dealing with a valet.3) Quick and easy food on premises (Subway and Nathan's Hot Dogs)." }, { "user_review_posted": 55, "user_total_helpful_votes": 36, "expertise": 0.003067416970098, "user_cities_visited": 103, "review_days": 0.48630887185104005, "helpful_class": 3, "review_text": "Having never been to Seattle, we wanted to spend a few days there exploring before our first cruise. I started checking out hotels 10 months out. This one caught my eye early and I continued to see if I would find something that \"looked better\" in our price range. I loved the pictures of the rooms, read the reviews often. The duvets looked liked marshmallows. It was everything I hoped for. We were welcomed after a two day train trip and couldn't wait to see if everything I had seen and read we true. Bicycles waiting in the colorful lobby. Our room was huge. Complete with a small hall. A view of the Space Needle ( with a few wires). The duvets were there and they were DELIGHTFUL! He had his and I had miine. Nice!! Afternoon mini cupcakes and pineapple water were refreshing. No complimentary breakfast but a cafe kiosk in the lobby. Staff were so kind. Uber was easy and we did manage to walk back to the hotel from Pike Place Market." }, { "user_review_posted": 103, "user_total_helpful_votes": 21, "expertise": 0.0008794961697450001, "user_cities_visited": 48, "review_days": 0.610076670317634, "helpful_class": 2, "review_text": "This is a beautifully decorated hotel within walking distance to restaurants, shopping and casinos. My suite had a full-sized kitchen with eat-in bar top island, 2 separate large closets, 2 TV's, a huge bathroom w/Jacuzzi, etc. There is a restaurant inside the hotel that serves an amazing breakfast in addition to other menu items. The housekeeper was named Majida. Majida was Magnificent!!! I've stayed at countless hotels over the years and she, by far, was one of the sweetest I have met." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.5230010952902521, "helpful_class": 2, "review_text": "I was a guest at the public hotel on chystie street in Soho. It was by far the worst hotel stay I ever had. As black women I could not get service. My cellphone did not work in my room the public advisor adviced me to get Verizon I have At and t. My room was switched several times to which one day I return back to the hotel and items were missing. An advisor by the name of Syd moved them. I was told to speak with Angel the security guard who made it seem like it was my fault that things were missing. They denied me an incident report. I recorded several conversations and have pictures of items that went missing. The director David did nothing to help situation. Also guest do not have priority at rooftop and must wait at a white tent. Whereas at the Hudson they give you a wristband. Staff is incompetent and is really damaging the Public brand that I know from Chicago.Thanks will be posting this online as wellAshlee Jordan" }, { "user_review_posted": 11, "user_total_helpful_votes": 17, "expertise": 0.007392695575416001, "user_cities_visited": 34, "review_days": 0.005476451259583, "helpful_class": 2, "review_text": "We arrived at the Royal Hawaiian for our CHristmas holidays and were so disappointed with the hotel. So luckily we walked in to the Moana Surfrider and they had available rooms. We had a Beachfront suite in the tower for our family of five. The decor was modern. The size of the room was really spacious and the view amazing with the two balconies.The service was above and beyond the Royal Hawaiian in so many ways. The Surfrider manages to create a boutique atmosphere in a large resort. The pool area has a really nice feel. The architecture in the historic building is to die for. I can't believe two very highly recommended resorts were so different. We will stay at The Moana again. It was amazing." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.31270536692223405, "helpful_class": 1, "review_text": "U Sukhumvit is a great hotel. I stayed with grown up kids and it suited us all and we all said we would stay there again.The rooms are a reasonable size and well equipped (coffee maker was a big plus for me). Very nice bathrooms. Good pool for the size of the hotel and a great place to hang out for cocktail happy hour (hours!). It was torrential rain one night so we ate in the restaurant which was really good.It's a little bit of a walk from the skyrail but if you don't feel like the walk you can call for the tuktuk to pick you up.The staff are exceptionally nice and helpful." }, { "user_review_posted": 40, "user_total_helpful_votes": 24, "expertise": 0.0028026039942620003, "user_cities_visited": 24, "review_days": 0.099123767798466, "helpful_class": 0, "review_text": "My boyfriend and I stayed here for 3 nights as part of a 3wk trip around Thailand. Nice room with a view of the city skyscrapers and other rooftop pools (unfortunately no balcony), welcome fruit on arrival and water replenished daily. The pool area was nice but could do with drinks being a bit cheaper (250 baht for a cocktail). Breakfast was everything you need as well as traditional thai options, this set us up nicely for the day. Location is good as it\u2019s near the skytrain, plenty of restaurants/bars nearby (and Soi Cowboy \u2013 a street full of go-go bars - where the Hangover was filmed). I\u2019d recommend Long Table which is a rooftop restaurant/bar just 4 mins walk away. We had dinner in the Rang Mahal in the hotel on a high up floor and although this was a very nice setting I feel that this space and location should be made for traditional thai food to get the culture/authentic food in a luxury setting. Staff are helpful and there are also taxis/tuk-tuks outside to get you around. A nice hotel and perfect as a base for exploring Bangkok." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.8138006571741511, "helpful_class": 0, "review_text": "We booked a room with a view of Lake Union on the 7th floor. Beautiful room with an outstanding view of the lake. Loved that there were french doors we could open and enjoy the night air, even in January! Great room and hope to be back!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.762869660460021, "helpful_class": 0, "review_text": "Very friendly and helpful staff, luxurious room, great view out the window whilst lying in the bathtub.as a first time solo female traveler was always welcomed and made to feel comfortable in the restaurant for breakfast and dinner,oh and the food is delicious" }, { "user_review_posted": 2, "user_total_helpful_votes": 6, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.007667031763417001, "helpful_class": 1, "review_text": "We stayed here on Hilton Honors points, so the bill was much lower than it might have been. To be honest, if I had paid full price, I would have felt ripped off. The staff are great, and the lobby is nice, but the wifi is absolutely horrible unless you pay for it in the room, and even then it's not great. I had to work during this stay, and was unable to get work done due to the poor connections. We had a number of problems with our rooms (plumbing, refrigerators not working, coffee maker broken, one door was broken and we were locked out during a critical time) but the staff were very helpful and quick to fix things. Bottom line: Hawaii is expensive to begin with. The amenities felt like insult to injury. The staff is better than their surroundings, and that's the redeeming factor here. A warm cookie doesn't make up for an aging building." }, { "user_review_posted": 46, "user_total_helpful_votes": 15, "expertise": 0.0014727823112600002, "user_cities_visited": 24, "review_days": 0.43756845564074404, "helpful_class": 0, "review_text": "At such a reasonable price we were amazed how close we were to the 'Strip'. 10 minute walk or there was a bus but most times with the traffic we would move faster than the bus.Staff were great. Breakfast a bit hi-hum but no problem finding food at some great places to eat on the strip." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.29518072289156605, "helpful_class": 0, "review_text": "This hotel is in a great location for touring Washington DC. It is convenient to the National Mall. It is also close to two Metro stations making it easy to get around the city. The rooms are quiet and roomy. The staff is helpful and friendly. It was easy to drive to and find and also to exit the city. The breakfast in the morning has lots of options and very tasty. The beds are very comfortable." }, { "user_review_posted": 18, "user_total_helpful_votes": 26, "expertise": 0.006902301175720001, "user_cities_visited": 13, "review_days": 0.28696604600219, "helpful_class": 0, "review_text": "nothing to complain about the hotel, room was clean, staff was friendly and helpful...but at this price point there is no wow factor hence i would say it is very poor value. this is my first time staying at trump brand and sad to say it will probably be my last time. we stayed in a superior ocean view room on the 22nd floor and view was nice. the room design is a bit dated, there was no separate shower and bath tub design is a bit awkward where the ledge is a bit higher than usual and no shower curtain and only partial glassi'm not sure why this hotel has kitchen with stove, sink, etc, but i certainly did not go to hawaii, stay at a US$400+ room and cook any meals for myself, quite a waste of spacethe hotel is not beach front, you'll need to cross a road and walk about 100m to get to a beach." }, { "user_review_posted": 27, "user_total_helpful_votes": 11, "expertise": 0.0018675853388420002, "user_cities_visited": 11, "review_days": 0.207557502738225, "helpful_class": 0, "review_text": "For us location is everything, on a previous visit we stayed at The Royal Hawaiian in the tower and had an uninterrupted sea view. Here, we had a room facing Diamond Head however overlooking the pool area. The quality of this property cannot be criticised, however for our personal taste we would have preferred immediate beach access. It wasn't at all noisey in the evenings, perhaps the time of year has something to do with that. Honesty we cannot argue the merits of this hotel, simply our own personal taste and style was perhaps not in unison on this occasion. The cleanliness, service and facilities are beyond reproach..." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.541073384446878, "helpful_class": 0, "review_text": "Amazing hotel and awesome staff! Can't wait to come back again and again. Can't beat the location and nightlife. Comfortable beds and nice bedding along with a clean, moderm room made our stay. Conveniently located to everything!" }, { "user_review_posted": 51, "user_total_helpful_votes": 45, "expertise": 0.004173400575059, "user_cities_visited": 553, "review_days": 0.32037239868565104, "helpful_class": 0, "review_text": "Impressive decor to this very new centrally located hotel themed around the music scene. Does attract some noisier guests especially in the early hours. we did ring reception about this but didn't notice any response. Could do with mini bar in rooms and not just the nespresso machine which although great just isn't a large enough beverage. Would have liked breakfast too even if it was continental and bar bill added to room. Communal area is more art gallery than inviting. This will be a great hotel but just not yet." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.29901423877327404, "helpful_class": 0, "review_text": "This hotel is a very well kept and clean place. The view is nice and it's in a convenient place because you can walk to popular restaurants, shops, piers, and attractions. The rooms were also nice and well designed. At first our room keys were not working so we went down to the front desk and asked for new room keys with no problem. Employees were professional and happy to help. I would definitely stay here again!" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 51, "review_days": 0.62157721796276, "helpful_class": 0, "review_text": "I was pleasantly surprised with this place. It actually delivered a lot more than what i expected at a very reasonable price. We had a kitchenette but we're also given breakfast daily. ( Downside is you get there before 8:30 am) But they leave tea and coffee all day plus iced teas and pop corn for their guest. Their pool is heated so it's always nice and warm for swim, there's a small gym, out door games at the back. Plus, you get beach towels, or umbrellas to use at your convenience if leaving for the day. The Location is great as you're not paying premium rates as a resort next to the beach but you are walking distance from everything. (shops, beach, buses, canal ect). I must mention that the staff are quite good but i must make a special mention of Issac who made our experience in Hawaii much more pleasant by providing us with so my local info that he saved us from over spending on overpriced tours or pointed out buses and local attractions that we might have not thought of." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.569003285870755, "helpful_class": 1, "review_text": "Incredible view, service and Hotel. Everyone was a major pleasure even before arriving with a welcome text message from Winnie. Paid for an upgrade, being a Hilton Diamond member. The complimentary breakfast was awesome and perfect." }, { "user_review_posted": 54, "user_total_helpful_votes": 13, "expertise": 0.001058434579343, "user_cities_visited": 109, "review_days": 0.448521358159912, "helpful_class": 0, "review_text": "Stayed here for a week while we renewed our wedding vows. I was skeptical on this property, but once we arrived - LOVED the location! it is right off Kalakaua Ave so you have access to all the eating and shopping you could want! the cheese cake factory is just up the road and we found a great pizza place as well :). There is plenty to see and do, and the buses are right out front, or just up the road. The pool area is small, but most people head to the beach (just across the road). The hotel has chairs and towels you can take to the beach (they have pockets in them as well to make for easy storage), and there are laundry facilities on site as well. There is one restaurant, and limited room service, but it will be cheaper for you to eat out. The rooms where comfortable, but a little small, and the bath room as well. WE had one of the renovated rooms (a friend stayed in the renovated ones and was appalled), but in saying that the room we where in could still do with a small face lift (esp. the bathroom.) Ask for the renovated one on check in. We also had a partial ocean view - and would do that again as well. balcony was a decent size, but there is a lot of street noise.Would happily return on my next trip!" }, { "user_review_posted": 19, "user_total_helpful_votes": 14, "expertise": 0.003466959354692, "user_cities_visited": 10, "review_days": 0.23274917853231103, "helpful_class": 2, "review_text": "From the moment we arrived this hotel was awesome ! The warm Aloha from Desiree, the gorgeous views and it's proximity to everything. Abc store and Starbucks steps away.Wakiki beach across the street. The rooms were lovely and very clean .I wouldn't stay anywhere else on our stays in Oahu. Loved it!" }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 5, "review_days": 0.322015334063526, "helpful_class": 0, "review_text": "The Hotel is quite literally just a few hundred yards away from the White House so is a great location to get to all the main attractions of Washington DC. The Hotel itself is beautiful... we were upgraded on arrival to a junior suite on the 12th with a view at the side of the White House and from the front the Washington Monument - quite a sight, especially at night. The room was great, lots of space and everything you could need was provided. The bed was very comfortable and we slept well.The hotel boasts a number of amenities including a spa, gym, two restaurants and bars. I can only comment on one of the restaurants - the Caf\u00e9 du Parc. We ate breakfast here and all I can say is that it was adequate... and I thought expensive for what we had. We also used this restaurant for lunch one day. The menu isn't very exciting and we ordered a Willard Burger that turned out to be excellent, and not too bad value.The staff were very good. The receptionists were polite and helpful, concierge knowledgeable and helpful, in fact everyone we came in contact with were helpful!To sum up - this is a high class hotel in the centre of DC so expect it to be expensive but you do get a lot for your money." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.41730558598028406, "helpful_class": 0, "review_text": "Always clean rooms and best price in the area. Located on Fremont street where there are always live bands, gambling, and all sorts of entertainment! Great place to stay! Easy access to local restaurants and bus to the strip." }, { "user_review_posted": 16, "user_total_helpful_votes": 47, "expertise": 0.014150943396226, "user_cities_visited": 106, "review_days": 0.009309967141292001, "helpful_class": 1, "review_text": "Husband and I took the family (kids, grandchildren) here, loved it. Clean and safe resort. Family fun, lots of activities. Shuttle into the strip (although we had rented cars). Groceries and mall close, right across from south Las Vegas outlet mall. The staff here are above and beyond, very friendly. Our rooms were perfect and just what we wanted. We rented the 1 bedroom and the 2 bedroom, they put our rooms directly across from each other, they provided everything we needed and they did so with a smile. Will absolutely return to this place. Thank you Tahiti for a wonderful family vacation." }, { "user_review_posted": 235, "user_total_helpful_votes": 130, "expertise": 0.0025753531426580003, "user_cities_visited": 294, "review_days": 0.32037239868565104, "helpful_class": 0, "review_text": "My friends and I wanted to sit down to play some Texas Holdem, The strip was packed, so we 'gambled' on this small, off the strip casino. It was a big mistake. This Casino did earn the one star by having $1-$2 blind tables. Though that is where the good stopped.Most of the patrons are locals, I thought at first that it would be fun. How wrong I was. The locals were rude, insulting, drunk, and belligerent. The local patrons clearly do not like tourists at the casino, and they make sure you know that. The dealers really didn't care what the locals were saying. They were just grumpy in their own little worlds. Most dealers will interact with the players at the table, make them feel welcome, talk, and be human. NOT AT THIS CASINO. We had rotating three different dealers at the Holdem table, all three were not friendly.On the way out, we played two hands of Blackjack. Yes, just two. The Asian lady dealer was incredibly rude. We just couldn't take it anymore. The staff at this Casino needs some hospitality training, or just go get a job that they enjoy. This was a horrible experience." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9364731653888281, "helpful_class": 0, "review_text": "I had a great time at this hotel. The location is perfect. The room was clean. Beautiful view. The front desk staff were nice. Especially a guy by the name of Lucas who made a lasting impression on me because of his professionalism and just was a warm host. I will be coming back for another stay." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 447, "review_days": 0.12267250821467601, "helpful_class": 0, "review_text": "From the moment I step in to the hotel , to I leav, I feel great and I look forward to get back after a stroll on the streets or after beeing at home for a year.The design of lobby, restaurang, bar and rooms are very nice and trendy.It is not home, it is more like a fantasy - I like it" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.9567360350492881, "helpful_class": 0, "review_text": "I love the hotel and always stayed since 1999. But this time I feels the room is too old and the services is dropped. Is time to do the renovation and keep the Thai styles each the guests are like the experience." }, { "user_review_posted": 153, "user_total_helpful_votes": 58, "expertise": 0.0017300825953970001, "user_cities_visited": 277, "review_days": 0.461664841182913, "helpful_class": 0, "review_text": "Three blocks from the strip gets you great rooms, great facilities at a great price - and a shuttle bus to the big lights. It's in immaculate order with great friendly staff and every appointment for self-catering. Look no further." }, { "user_review_posted": 17, "user_total_helpful_votes": 4, "expertise": 0.0010319917440660001, "user_cities_visited": 10, "review_days": 0.7458926615553121, "helpful_class": 1, "review_text": "We had a great stay at Hotel Vitale recently. Our room had a great view of SF Bay and nice nook with loveseat by the window. Location is excellent -- walk right over to Ferry Building in 2 min, and 10 min to AT&T Park. Staff was very friendly and accommodating. Overall, a great neighborhood and hotel for a weekend stay in the city." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 12, "review_days": 0.12541073384446802, "helpful_class": 1, "review_text": "Small room but it was super clean ! Every hotel staff I met greeted me with a smile.Will go back again! The Fremont street is right beside making the stay all the more enjoyable. My husband loved their specialty, shrimp cocktail ( I am allergic to shrimps :( )" }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 30, "review_days": 0.44633077765607804, "helpful_class": 1, "review_text": "Room was clean and comfy, but old and a bit run down. The Four Queens may lack a pool, but they also lack the dreaded resort fee charged by almost every establishment in Vegas. It is in a great location. I spent most of my time casino hopping and exploring - no need for cab or bus because downtown has everything you could need. Room AC did not cool the room. Front desk stated their ac system functions in zones and that it was difficult to control some of the rooms in certain zones depending on the time of year. Front desk moved me with no hassles. Favorite place for lunch/snack was across the street at the Fremont at the Lanai Express. It has great Chinese food in addition to a 99 cent shrimp cocktail. There is also a Tony Roma's in the Fremont which has a $9 prime rib dinner special in the evenings 4:30pm - 6:30pm which was very yummy. I did try Magnolia's Veranda at the Four Queens for breakfast as I was leaving. Price was ok and my breakfast was very plentiful. Noise level was ok as I had requested a room on a higher floor from the beginning." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "The first time I planned a visit to the hotel it was terrible I had the worst experience ever. I contacted management with an e mail and someone got back to me right away. Ron Justus the hotel manager contacted me via e-mail and by telephone. He is honestly the nicest person ever. He listened to my concerns and why I had such a terrible experience. I have heard so many great things about the hotel and when I stayed the first time it was just disappointing. Ron made sure my experience the second time around was incredible. He apologized and told me that the first time around was not hotel standards. Throughout everything he made sure my reservations were taken care of upon arrival until I left. The room was amazing and the view of the city was incredible. He has been such a great help and The Godfrey is lucky to have great people like him apart of their management team who actually cares about the customers and their concerns. I give this hotel 10 stars. He changed my first review from a negative to a positive. I definitely will be staying here in the future. If anyone is every in Chicago this is the place to stay." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.29901423877327404, "helpful_class": 0, "review_text": "Great location for catching the Street Cars and 2 blocks from Union Square. This hotel is located in the heart of downtown San Francisco. The hotel is quite from the busyness going on outside. The rooms are small, but perfect for 2. An old times elevator is the mode of transportation, which is pretty need to see in action. You are provided with excellent breakfast choices." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 1, "review_days": 0.09529025191675701, "helpful_class": 2, "review_text": "I stayed here last week and had an amazing experience. The location is great - close to Downtown, the Dubai fountains and Dubai mall. Staff here were very professional but friendly and the food plus service was flawless - thank you" }, { "user_review_posted": 967, "user_total_helpful_votes": 4492, "expertise": 0.022442123793676, "user_cities_visited": 176, "review_days": 0.54381161007667, "helpful_class": 4, "review_text": "As a Lifetime Gold Elite Marriott AND Starwood, I've had the pleasure of staying recently at the JW Bangkok; JW Mumbai; JW New Orleans and now the JW Chicago and while hotels overseas are renowned for taking care of their guests and especially elite members, GM Timbo, without much notice, made this elite member rank her property no less than all the ones mentioned above and on par with service with Marriott's Asian Properties, world renowned for service excellence. As an Elite Member, Timeshare Owner of multiple units and personal investor in Marriott, I really felt the welcome mat rolled out and it is deeply appreciated.Coming up from Milwaukee and Las Vegas (Bellagio where I was treated royally), I was arriving late and very tired so reached out to request a decent room upgrade in a quiet area and a room blocked, not one assigned last minute (i.e. near the elevator). As busy as GM Timbo was, I was expecting a response from one of her employees (if at all) and was stunned to see her reach out directly with a note that subject to availability she would find me a nice room on my arrival.Checking in with my CEO (who I convinced to stay here also), Vince was excellent and gave us a great recommendation for a steak/seafood restaurant and Mat the concierge did the booking. When I checked into a room...actually that's an insult, when I checked into my upgrade I was blown away with how nice it was and a special welcome note and amenity from GM Timbo. Each of the JWW's mentioned took care of me in recognition of my status, with awesome amenities, but this has to be one of the nicest Marriott suites I have stayed in (although hard to beat the Penthouse at the W a couple of weeks ago in NYC). Everyone who we interfaced with was super friendly, efficient and courteous...all a tribute to the leadership by example GM Timbo clearly demonstrates tops down!The property is well lit up, has a great foyer, lobby ,lounge, great gym and a wonderful Marriott Club on the 12th floor. It\u2019s right down town and within walking distance to great restaurants. Make no mistake this is a luxurious Hotel and its one that's clearly well managed, great for business and well as personal trips and ranks as one of the best JWs I have stayed in worldwide. All a tribute to Ms. Timbo and her staff who all Rock!!" }, { "user_review_posted": 47, "user_total_helpful_votes": 82, "expertise": 0.008359920274391001, "user_cities_visited": 122, "review_days": 0.571193866374589, "helpful_class": 0, "review_text": "Check in was a breeze, we were allowed to check in early. We were given a newly renovated room on the 4th floor, very nice and clean. The hall carpet was new but looked old, not a fan. The decor of the lobby was art deco - fun, bright and unique. We were there for 2 nights - breakfast was plentiful though too many pastry/bread items. There was some fresh fruit, oatmeal, cereals, yogurt, waffles and toppings, eggs and bacon, much more than the usual complimentary breakfast. Coffeeman Kevin was attentive and went out of his way to please, restock, clean and organize. He made the rounds around the guests greeting and providing information. He made an extra effort, not your \"run of the mill employee\". Breakfast was a hit every morning. Parking was plentiful and safe. Staying off the Strip was a pleasure; there is a complimentary shuttle to the Strip for those who want to walk it. The bed was comfortable though the noise from the road below was loud. The helicopters buzzing through the evening were a menace - too loud. Not the hotels fault. When we travel again, will definitely stay here again!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.694961664841182, "helpful_class": 0, "review_text": "Don\u2019t know where to start. Had a late check in & room was not ready - gave me a room which was not what I requested. Concerige Cedric has a hard time understanding things. Manager Nicole gave me a print of a rollerblading trail that led straight to traffic / cars which was extremely dangerous - asked Nicole for horseback riding ranches - totally lied about calling them for reservations because I spoke with those ranches and all of the information she gave was incorrect.Then waited at NatGeo museum for half an hour for Cedric to make a reservation for a show for me - did not happen. Nicole, the manger told me \u201ccalm down , we can\u2019t make the computers go fast for you.\u201d Then spoke to Theo who was so impolite and said something so inappropriate to me, I can\u2019t even write it out here.Have stayed at ritz at Tyson\u2019s - this location is just a. Disaster. Have stayed at other ritz Carlton hotels as well but this one was so disappointing ... staff is just not there with the quality of service that ritz holds itself up to. Just horrible !! Tyson\u2019s corner is a way better choice, or four season which is close by and had the pleasure of staying there a few weeks ago." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23274917853231103, "helpful_class": 0, "review_text": "It's old but new - retro outside and recently renovated inside. The rooms are small but nice and clean. Very conveniently located and great value. Nice people. A little too much road noise because I was in a room close to the road, but when I come back I'll request a room farther away. No problems with wifi or TV." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.9600219058050381, "helpful_class": 1, "review_text": "We\u2019re so enjoying our stay at Harbor Court Hotel in San Francisco. Unknown to us our daughter called to arrange a surprise gift for us. Rob personally looked after that and generously upgraded our room to a bay view and provided balloons and food in celebration. All staff has been so helpful. Rob has offered to get reservations for attractions and restaurants. Also I am particular and this room is spotless and exactly what we want. We also love the location." }, { "user_review_posted": 161, "user_total_helpful_votes": 92, "expertise": 0.002663892435491, "user_cities_visited": 253, "review_days": 0.29791894852135803, "helpful_class": 0, "review_text": "The hotel had a very strong scent, they were trying to cover cigarette smell I ended up noticing after staying at the lobby for a long time waiting for my friend to pick me up. The room was very tiny, bed sloped to one side, I was not able to sleep, the bathroom had no room to even make one step, you sit at the toilet, then get up and the sink is in front of you, then turn left, not even a step and the tub us right there. No room whatsoever to move comfortably around the bathroom. The room was ok, little but ok. Looks like they were remodeling so I will need comment about the hallways, doors, trim, carpet, chandeliers later. The lobby looked very nice and inviting. People were very helpful and courteous. The elevator looked beat up. Very centric. Great location." }, { "user_review_posted": 80, "user_total_helpful_votes": 23, "expertise": 0.0012854463202030002, "user_cities_visited": 134, "review_days": 0.6922234392113911, "helpful_class": 0, "review_text": "I preferred the holiday inn beach comber but it was sold to outrigger I guess. Now the holiday inn express is the only IHG hotel in Waikiki. It\u2019s a bit of a walk to the beach, at least 3 major road crossings which is inconvenient when carrying all that you need for a day at the beach. Parking and resort fees are way too high for what you get and location The room and lobby are nice and breakfast is included" }, { "user_review_posted": 108, "user_total_helpful_votes": 29, "expertise": 0.0011932930392600002, "user_cities_visited": 85, "review_days": 0.380065717415115, "helpful_class": 0, "review_text": "The staff at Vive Hotel were so amazing. Every staff member we encountered during our 2 day/night stay were so friendly and helpful. It was so refreshing upon arrival to be greeted with fresh pineapple juice and cold face towels after a very exhausting journey to Oahu. Despite arriving at 7.30am, they still let us have breakfast and prioritized the cleaning of our room with housekeeping so we could get into it asap. Breakfast was ok, continental with delicious fresh fruit each day. The hotel also supplies complimentary tea/coffee all day long!Location: The location was fantastic. Although this hotel is not located directly on the beach, it is only approx 2-3 blocks back to the main centre. There was a bus stop right outside the hotel that takes you to Ala Moana shopping centre, Honolulu and Pearl harbour.Rooms: We stayed in the entry level room category, was snug for two people but we didn't come to Waikiki to stay in our room! Each room has a tablet (iPad) in it so you can use internet and even log into your netflix account from it. Was great to have access to this to check google maps, weather, etc.Tip: Join their loyalty program to get a discount on rooms - My personal vive, for discounted room rates and complimentary room upgrade.The staff and the location really make this hotel fantastic, and we definitely recommend. If you're looking for a slightly \"cheaper\" hotel, a block or two away from the beach, and looking to avoid daily resort fees then this is perfect!" }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 8, "review_days": 0.7146768893756841, "helpful_class": 0, "review_text": "Nice hotel in a very good location where you can walk to all the shops and restaurants within minutes. A smaller boutique-like Ritz not a big high rise that some may expect. It was refreshing to me but I can see how some may expect more from a Ritz. It gives you a warm charm feel but lacks impeccable service. However, the staff was friendly and helpful when called upon. My room was upgraded eventually as a platinum member but I had to wait till 6pm to get it. Overall I liked my stay and you really can't beat the location if you want to spend time in Georgetown, DC." }, { "user_review_posted": 139, "user_total_helpful_votes": 67, "expertise": 0.002229795111279, "user_cities_visited": 61, "review_days": 0.198247535596933, "helpful_class": 0, "review_text": "Loving Kimpton hotels and having stayed in both the Monaco and the Vintage Park Hotel in Seattle, we decided to try the Alexis for a one night stay during the week before Christmas. It was superb in many ways: very friendly and helpful staff, a comfortable bed in a large suite with fireplace (but only a paper-wrapped synthetic log to burn), just five blocks from the Pike Place Market. While on the third floor and near the elevator, our suite was quiet, with no street noise.How to compare with other downtown Kimptons? Alexis staff members were unfailingly polite and helpful, as they have been in other properties. The lobby was tastefully decorated for Christmas with lovely classic and almost understated greens and other natural ornaments. The wine hour was very calm, with seating options available, unlike the crowded scene in the small lobby lounge of the Vintage Park ( but, of course, the time of year could have made the difference.)The public space of the Monaco is the largest, and we liked its restaurant more than the one at the Vintage Park, which is highly rated but left us somewhat disappointed with our food and the service. We did not have lunch or dinner in the Alexis Library restaurant.The rate for our suite at the Alexis included a continental breakfast ( or a cocktail in the lounge) for $1.00, but our server in the Bookstore Cafe wasn't aware of it and had to call the front desk to confirm. She was pleasant, gracious, and helpful, so we didn't mind the uncertainty. The only option for the advertised \"breakfast pastry\" was toast, which was fine with us, and the fresh fruit, coffee, and juice were all very satisfactory.We enjoyed the location near the Market and the lovely Seattle Art Museum, but have also have enjoyed the locations of the Monaco and the Vintage Park hotels \"up the hill\", with their close proximity to the fabulous Seattle Library.Final note: you can't go wrong with any of these wonderful Kimpton hotels in downtown Seattle, so choose the one that is closest to places you want to be and/or those that have the best rates for the dates when you plan to visit: each has its own charms and all are delightful. (This is not an ad for Kimpton, but simply the report of a very satisfied couple from Virginia who make frequent visits to family in Seattle.)" }, { "user_review_posted": 90, "user_total_helpful_votes": 39, "expertise": 0.001993453234764, "user_cities_visited": 46, "review_days": 0.910733844468784, "helpful_class": 0, "review_text": "It was a pleasant stay at Chillax Resort. Upon arriving to the hotel, we were greeted by friendly staffs and offered welcome drinks during check-in process. Room was spacious and clean. Nice bathroom with a big bathtub for two. Bathroom is separated by a curtain if you want some privacy. There is a convenience store right outside of the hotel and 10 minutes walk to Khao San road. Upon check-out, receptionist even offered taxi service to airport which save us the hassle to look for one." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9299014238773271, "helpful_class": 1, "review_text": "First night was woken up by the people next door opening and closing doors and partying. Every door (hotel door, bathroom door, closet and door that hides the mini frig) makes a loud banging sound when closed. On the other side of my room there was a screaming baby. Next morning I got my room changed, didn't help much because every time anyone goes inside or out of their room you hear a big bang. Unless you are a very HEAVY sleeper this is not the hotel for you. This noise problem could be fixed with some simple bumpers and soft close hinges. I complained to the front desk and their reply to me was \u201cit\u2019s a new hotel\u201d and looked at me like I was stupid, wow, not sure what that has to do with the problem. Anyway, I\u2019m certainly never going back." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 2, "review_days": 0.869112814895947, "helpful_class": 1, "review_text": "My husband and I came to Vegas for a little get away. I have always wanted to stay at the El Cortez. Love the history. We always stay downtown as it fits our style more. We loved the El Cortez. It's nothing fancy, but perfect for us. You actually get stuff for your resort fee!!! We staying in the tower and had a coffee maker with coffee everyday, mini fridge and bottled water daily. What a great surprise. We landed super early and got to the hotel around 8 am. Went to the front desk to see if we if we could check our bag till we could check in. She checked the computer and said she had a room ready for us now. GREAT!! The room was spotless and huge. There is no pool, which is perfectly fine with me. But just a heads up for anyone else. We will definitely stay there again. Great bang for your buck and then some." }, { "user_review_posted": 243, "user_total_helpful_votes": 68, "expertise": 0.0012482353747810002, "user_cities_visited": 135, "review_days": 0.205366922234392, "helpful_class": 1, "review_text": "Well after traveling all over the world and always reading other people's reviews, for the first time I am writing a review because our experience at The Jefferson Hotel, Washington DC, was one of the best and most enjoyable. We travelled with two teenage children and from the moment we walked in the door we were welcomed and looked after in the most outstanding way. I was extremely impressed with every aspect of this hotel. The rooms were comfortable, spacious and beautifully decorated and maintained, the cleanliness was to a very high standard. We had two adjoining rooms with lovely large bathrooms. We were so pleased with the book room and on several evenings we sat by the fire with drinks relaxing. The staff are all really quite exceptional, the excellent concierge staff and the smiling helpful staff at breakfast, all outstanding. Everyone should start the day with breakfast here, the best lobster eggs benedict and berry waffles ever! Our compliments to the staff on this wonderful hotel. We would happily recommend this hotel to anyone." }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 11, "review_days": 0.646221248630887, "helpful_class": 2, "review_text": "My wife and I are staying at the Moana Surfrider for a couple of nights before heading to Maui. The hotel is beautiful, and his storage. We like it very much. However, this review concerns one of the managers at the Moana, Brandon Claypool.Mr. Claypool is the kind of person who feels like an old friend, even if you have only met recently. He is warm and welcoming and an excellent ambassador for the hotel. Not only is he friendly and engaging, he understands customer service and personal relationships and is superlative at both. He is a credit to the institution and invaluable for customer satisfaction. The Moana is lucky to have him and hopefully his superiors understand this. People like him create repeat business and sparkling referrals." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 27, "review_days": 0.24096385542168602, "helpful_class": 0, "review_text": "My company used to get a decent deal at this hotel. Now, being charged a deposit + resort fee for a room across from the elevator/ice machine, broken ironing board and not even one bar of soap, it was not worth the amount I paid." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8576122672508211, "helpful_class": 0, "review_text": "We probably wouldn\u2019t stay again, but that\u2019s on us and not a reflection of the value of this property. This property would be a good fit for you if you appreciate: a quiet location; free & easy parking; the security of gated grounds & gated blocks of units; nice landscaping around units that feel like small apartment blocks; big family-friendly units with comfy beds and fluffy pillows plus a tub in every unit; plenty of well-maintained barbecue grills outside the blocks of units; a family-friendly pool area with lounge chairs, umbrellas, and kid equipment; an onsite sundries store with decent coffee (only $1!) opening at 8am; wonderful friendly & accommodating Westgate employees.This property would not be a great fit for you if you need to stay somewhere: that provides a spotless, pristine, fully updated space; walkable (there really isn\u2019t much you can walk to from the resort, and the roads are fast & noisy, sidewalks narrow); close to the strip (the resort has a shuttle running back & forth all day long to the Westgate/ convention center, but we found it much more convenient to Uber from this resort directly to where we wanted to go)." }, { "user_review_posted": 60, "user_total_helpful_votes": 111, "expertise": 0.008871234690499, "user_cities_visited": 171, "review_days": 0.33406352683461105, "helpful_class": 1, "review_text": "We visited Hyatt Place Washington DC/White House in June 2016. The hotel is in an excellent location. We were able to walk to all major sights in DC. There are plenty of very nice restaurants and coffee shops in the area. The park located at the back of the hotel (next to the White House) was truly enjoyable.The hotel was clean and practical if it's a place to spend the night while in DC. The breakfast was average with waiting lines in the morning. It is not always easy to find a table. Reception/concierge were ok.The rooms are much smaller than they really are in the pictures. We booked a room for 2 adults and 2 children but it was impossible for the four of us to stay in the room. Also do not expect a nice view from the room.Parking is a little expensive. There are other parking options around the hotel.I would recommend this hotel for a short stay in DC." }, { "user_review_posted": 20, "user_total_helpful_votes": 9, "expertise": 0.002074368310713, "user_cities_visited": 15, "review_days": 0.052026286966046005, "helpful_class": 0, "review_text": "I wouldn't stay anywhere else in DC! The location, on Lafayette Square across from the White House, is iconic. It's always fun to walk in the park and around the area. We love their \"hidden\" bar, Off the Record. The staff is unbelievable. We go about once a year and they recognize us! The beds are so comfortable we found out what they were and bought one for home!" }, { "user_review_posted": 1164, "user_total_helpful_votes": 280, "expertise": 0.001057507717076, "user_cities_visited": 252, "review_days": 0.5870755750273821, "helpful_class": 0, "review_text": "I was here for a business meeting, and the hotel was not my choice. Overall, it was okay, but there were lots of things not to like.My room was relatively small, with a somewhat dysfunctional sink that had little usable space around it. Luckily, I was alone because it would have been really tough had my wife come along. The space was just inadequate for two people. The heat in the room was noisy when it turned on, with a distinct buzz of sorts in the room all the time it was on. And it made a louder noise as it turned off. Nothing horrendous, but very noticeable.There's a small round table with a low stool that serves as a desk. There was a bench as well, but no chair. Again, okay for one person but not good for two. Plenty of plugs in the room. The shower was okay, but I was not thrilled that it included large bottles of soap/shampoo that are clearly shared between successive guests.Oh, there's a view of the city, which is very nice, but that doesn't make up for the shortcomings of the room. There are also hip bars and the like all over the hotel that attracted lots of outsiders, but none of that was of interest or value to me. Nor were the rumored $32 dollar drinks on the roof.The business meeting room was quiet and had a nice view. But there there weren't enough or convenient plugs at the table. We had to crawl under the table to connect our computers. The food provided for the meeting was good, as was the service.Front desk people at the hotel were helpful, but they neglected to say that you need to use your room key to get the elevator to work. I know that I wasn't the only one who had this problem, as I had to instruct someone else how to get to their floor.In the end, the rating is three stars because the hipness of the hotel did nothing for me, and I would not stay here again if I had an alternative." }, { "user_review_posted": 60, "user_total_helpful_votes": 35, "expertise": 0.002721688918312, "user_cities_visited": 20, "review_days": 0.20372398685651602, "helpful_class": 1, "review_text": "I wasn't going to write a review of this hotel at all. But the more I thought about it I realised that our experience might be useful for someone else.Firstly I have to say that it's a beautiful hotel with renovated rooms. We booked it for seven nights as part of a 14 night, two city holiday. So we had a fair bit of luggage.Our initial contact with the hotel was grim. We had travelled on a 10 hour flight from Scotland and were tired. We had specifically asked for a quiet room away from the stairs and without a connecting door. In fairness we booked through an agent, so maybe our request hadn't been communicated. That said, I reiterated the request upon checking in and was told we had been allocated a lovely room.On arriving at our room we discovered it to be the first room next to the stairwell and with a connecting door. We went back to reception and were told by another member of staff that to secure a room with no connecting door, we'd have to pay for an upgrade. We agreed and were asked to sign for the upgrade costs. We were then given keys for another room.The second room was small, beautiful and with almost no cupboard space. However we were about to unpack what we could when I checked the bathroom and discovered a dirty cleaning cloth and a broken, dirty toilet seat. I called housekeeping who assured me that we should unpack, go out for dinner and by the time we had returned, the issues would be resolved. So we unpacked and went to dinner.On returning to our room, nothing had been changed. Now very tired I called housekeeping who advised that nothing could be done until the morning. I went to reception who offered to change our room again.Despite being exhausted, we agreed. We had to repack and wait for a porter to help us move. Needless to say the porter was less than pleased to be taken away from his front of house duties and made that pretty plain, despite us giving him a tip. We felt obliged to compensate for those tips he had lost at front of house!We moved to a third room which this time had a huge walk in cupboard/wardrobe. To be honest I'm not sure why we couldn't have been allocated this type of room in the first place, given the duration of stay and our 2 obviously large suitcases.Of course, in the middle of the night we were awakened by another guest knocking and banging at the door as he tried to get into our room because it had been allocated to him by the reception staff. It took a while to convince him this was our room but eventually he went back to reception and left us in peace.The remainder of our stay was uneventful enough although we had to call housekeeping every day to request milk refills for our in room coffee and tea.The room we were in would have been perfect for a weekend. It had a comfy bed, fresh linens and lovely decor. There was an ironing board and iron in the walkin cupboard. However the bathroom and washbasin were tiny and the in bath shower constantly overflowed onto the floor requiring one of the bath towels to be laid out in advance to absorb the water. N.B. We're not large people but we still found the space minuscule!The hotel held several conference parties and wedding while we were there and I think it would be a perfect place for these activities over a couple of nights.But this certainly wasn't the right hotel for a full week, unless I suppose, you book into a suite which would no doubt be more spacious.I used the gym but found the equipment pretty ancient and not air conditioned, so only used it once.As I said, this would be a great hotel for a romantic break but not for any longer than a couple of nights, unless the suites are much bigger?I wish I'd known this information before booking, so hope it might be useful for someone else.I'd point out that we were not charged for the upgrade as my husband had to contact the hotel after arriving home to query additional charges that were appearing on his credit card. The hotel assured us no upgrade or additional charges would be made and this was the case." }, { "user_review_posted": 52, "user_total_helpful_votes": 39, "expertise": 0.0035308396778100004, "user_cities_visited": 44, "review_days": 0.10514786418400801, "helpful_class": 0, "review_text": "We just returned from a 4 night stay at this hotel. First let me say the location is pretty close to the wharf & about a 30minute walk from Chinatown. We arrived around noon & got into an available room right away, #314. This is the last room on the 3rd level & this probably was the problem. After being away all day, when we returned around 9pm, my sister & I tried using the WI-FI on our devices & literally it did not work, maybe a shoddy 5mins at the most. We called down to the front desk & she told us just try again. To make a long story short, it never worked at all our entire stay. Day 2 we asked for a call from the Manager, & he did leave a VM on my phone in which he had the clerk call & tell us to call tech support. That evening I spend 30mins on the phone with tech support & again, they said the system needs upgrading & unfortunately being on the end room it did not help. Next morning we finally see the Manager, Mike & he is talking to a couple who had the same problem, who happened to be directly across from us in #315. We could not wait around to speak to him as he was on the phone with tech support & we had a tour to catch. Again, no resolution to the problem, no apology whatsoever from staff nor the Manager. After complaining to the front desk again & reading to her \"the commitment to your satisfaction plaque\" posted right next to the lobby, he did give us a credit of $100.00. But again, no apology nor face to face at all. Needless to say, customer service from the Manager was nonexistent....the front desk clerks can only do so much. As far as everything else, the breakfast was decent, rooms were comfortable & showers were hot. One last note is the elevators were very very slow & if you wanted to walk down using the stairs, it actually took you outside & not to the lobby. We saw many people doing that because of the extremely slow elevators. Lastly, this is not how a CHOICE GOLD member should be treated....I would have given this hotel 2.5 stars but the front desk staff was nice & they could only do so much, but no apology whatsoever is inexcusable!" }, { "user_review_posted": 69, "user_total_helpful_votes": 20, "expertise": 0.0012968799722390002, "user_cities_visited": 26, "review_days": 0.553669222343921, "helpful_class": 1, "review_text": "The Mayflower is a beautiful hotel, and I got a great deal! My kids thought it was awesome. Staff were friendly and helpful and accommodated every need we had during our visit. The late afternoon snacks and morning coffee were a nice surprise! We enjoyed the added convenience of having USB jacks with the electrical plugs." }, { "user_review_posted": 65, "user_total_helpful_votes": 128, "expertise": 0.009450088695371001, "user_cities_visited": 270, "review_days": 0.525191675794085, "helpful_class": 0, "review_text": "Stayed here for a few nights for the end of summer vacation. Checkin was a breeze in the Elite line. Silvia attended to us and was most helpful in helping us find the perfect room for myself and my two girls. She found us a high floor room overlooking the bay, and allowed us to check in early. Silvia was a true professional, welcomed us and could not do enough. Great start to a great stay.Room was standard Marriott. Only drawback was double beds and not Queen, but okay. Soundproofing was great did not hear any noise from the streets below nor the room next to us. Room was equipped with the newest tv system with Netflix, Pandora and Youtube, and had refrigerator. Elevators can get crowded and busy especially during peak hours in the morning and evening so add some extra time.The Concierge lounge or M lounge, as it is here, was excellent - one of the best offerings at a full service Marriott standard. Breakfast was a full setup, meat, eggs, potatoes, bread selections (including gluten free which was a plus for one of us), fresh fruit, yogurt, cereal etc. Happy hour was more like dinner..one night grilled rosemary chicken, mashed potatoes, carrots, another night pasta with appropriate sides. Each night had a soup, salad, cold cuts, cheese and crackers, hard to go hungry here. In between services there were abundant snacks, chips, whole fruits, yogurt and gummy bears. Bring your own water bottle as this is an environmentally friendly hotel which does not have bottled water. Purified water dispensers both still/sparkling with fruit flavor and still natural water were available. The lounge does get very crowded and some times almost like a Las Vegas buffet, so be prepared. The lounge staff is extremely busy, always keeping the place clean and tidy, no dirty tables or trash lying around. The food is always hot and fresh unlike some other lounges. Thanks to Paula in the mornings for being so friendly and kind. A great way to start the day with her pleasant greetings!This hotel was a true gem. From the staff to the rooms, everything was perfect for us. Being such a large property I never once felt processed. Every encounter was personal and never rushed. Would not think twice about staying here in the future." }, { "user_review_posted": 90, "user_total_helpful_votes": 44, "expertise": 0.002263170154596, "user_cities_visited": 206, "review_days": 0.22836801752464403, "helpful_class": 1, "review_text": "Only stayed one night but here are my pros and cons: Pros...clean room, comfortable bed (I have a bad back so l'm hard to please), nice big tub and plenty of hot water, fridge in the room, windows can be opened, discount on parking fee (off site). Cons...very small room but ok for a one-nighter, no air conditioning (but you really don't need it in SF), street noise will keep you up if you leave windows open (even on the 8th floor), poor sound proofing, no breakfast offered, no coffee/tea in the room, parking available in hotel for ridiculous extra cost, parking off site is a block and half away (very inconvenient when you have to lug suitcases through streets of SF...up hill) and at a ridiculous, supposedly discounted rate, staff just marginally welcoming and helpful (for ex., at check out person at the counter did not even ask me about my stay...translates to me into \"don't really care what you think so long as your credit card is good\". For a supposedly family run business, this place really needs some work on the customer service end of things. Also, coffee/tea in the room is just standard; what were you thinking? Would be nice if they offered something simple for breakfast like bagels, muffins and cereal; esp for the business traveler who doesn't have time to find somewhere to eat/get coffee in the morning. Don't think I'd stay there again because the price was ok but NOT that ok to entice me to put up with shortcomings. Guess it depends on what you want to tolerate." }, { "user_review_posted": 156, "user_total_helpful_votes": 12, "expertise": 0.000263115456759, "user_cities_visited": 31, "review_days": 0.670317634173055, "helpful_class": 1, "review_text": "I have stayed in this boutique hotel a few times. It has a nice unique artsy theme and vibe. While its price was higher than expected, I did enjoy its ambience. When I was there they didn't yet have the restaurant finished. The colorful artwork and room design was fun. The room amenities were good. The staff were friendly and helpful." }, { "user_review_posted": 45, "user_total_helpful_votes": 30, "expertise": 0.003126264298061, "user_cities_visited": 18, "review_days": 0.726725082146768, "helpful_class": 0, "review_text": "Comfortable, convenient location, clean and tidy room, good concierge service. The only hassle was wifi. We had to sign up to SPG to access any wifi service, this took a while to set up and should be included with the room, given that all other aspects of this hotel was excellent." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.135268346111719, "helpful_class": 0, "review_text": "The good: Excellent location for cultural events and close to tourists attractions, clean. The bad:, for the high price very small rooms, expensive hotel parking, no breakfast, tea/coffee tray in room not refilled." }, { "user_review_posted": 23, "user_total_helpful_votes": 22, "expertise": 0.004533483010232001, "user_cities_visited": 114, "review_days": 0.667579408543263, "helpful_class": 0, "review_text": "Stayed there for two days and the hotel isLocated in great location for tourist. Staff is friendly but it\u2019s s busy hotel with big facility so take time to find your way for the things you need. But the front desk staff really show willing to help out." }, { "user_review_posted": 6, "user_total_helpful_votes": 12, "expertise": 0.009599470374048001, "user_cities_visited": 7, "review_days": 0.034501642935377004, "helpful_class": 1, "review_text": "I am a frequent traveler and have stayed in this hotel a few times and it was always ok not great. It is a bit run down and most of the staff always seemed less than motivated. It is well located and an ok place to stay if you get a good price. (Noticed it had been running some specials) Most recently, I had a pretty rough experience with construction noise on the same floor and I think next door to the room I was staying in. I could not even hear the person on the conference call I was on. I complained and they basically said there we nothing they could do about it. I ask them did they know that the construction would be going on when they put me in the room and they said yes. Much later they offered me a different room, but noise stopped at 630 pm and I did not have time to move at that point. Pretty amateur place overall. There are too many good hotels in this area to stay here again. Even if it is a deal, I would check on the construction noise." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.44797371303395406, "helpful_class": 0, "review_text": "We stayed at the Triton for 2 nights following a 15 day cruise to Hawaii. The whole experience was fabulous from walking in to check in and, on leaving, the trip to the airport . On arriving Ryan the duty concierge was so welcoming and assisted us contacting Virgin airlines who had \"misplaced\" one of our suitcases at the start of the holiday. He understood how upsetting this had been and even offered to go to the airport in his off duty to collect it. As we had been without it for 16 days we did not let him do this!! He was so understanding he sent a complimentary bottle of wine up to our room !!The d\u00e9cor of the hotel is really quirky and colourful . The rooms are very comfortable and all the staff are fantastic .The Triton is in an excellent location to get around San Francisco and there are plenty of places to eat and drink in the vicinity, especially their own restaurant ., On our last day Shaneika was on duty and helped with our online check in and also ordered us a fabulous ride to the airport. I cannot praise this hotel and its staff enough. I would certainly use the Triton again" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.150602409638554, "helpful_class": 1, "review_text": "Stayed here while attending a convention in Las Vegas. Even though I placed a \"do not disturb\" sign on the door, housekeeping entered the room when I was not there. When I returned to the room, the room was clean, but my $4000 watch was gone. Hotel refuses to do anything about it because the watch was not in the safe, even though there was nothing to make anyone aware that there was a safe in the room. Hotel security assured me that the matter would be addressed and staff assured me that I would be compensated. After weeks passed I was told that nothing would be done about the matter because the watch was not placed in the safe. As far as I recall, there were no signs posted that say hotel is not responsible for its staff taking your stuff that is not in the safe. Definitely not what I expect when I stay at Marriott brand. If you stay here, make sure you take all your valuables when you leave the room." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 8, "review_days": 0.29025191675794004, "helpful_class": 0, "review_text": "We stayed at the Hotel Lincoln for a 3 night stay in Chicago, a brief visit before heading to family in Indiana. We like to find more intimate, smaller hotels to stay in that reflect more the area we are visiting. And....we made the right choice with the Hotel Lincoln.Located right across the street from LIncoln Park, within a short walk or bike ride to the shores of Lake Michigan, close to Old Town, and near great public transportation, it is already scoring high marks. We checked in at 2am (flights cancelled) and the front desk person greeted us with aplomb and upgraded us to a lake view room and provided us a \"newspaper\" with our name on the header, telling us of services and nearby areas of interest. There is a definite offbeat vibe to this place including the \"Wall of Bad Art\" which we LOVED!Beautiful view with all of the necessities provided in the room. Though small, we had a recently redone room with comfortable bed, desk, lots of electrical plugs, sufficient storage, coffee maker, flat screen tv and ironing board. A wine split awaited us along with bottled water.In the morning, we took out their complimentary bikes to Navy Pier and upon our return my husband mentioned to them in passing that it was my birthday. A split of champagne on ice awaited us upon our return in the evening.Advice for restaurants and transport were readily available.We will come back here again and recommend you try it out!" }, { "user_review_posted": 50, "user_total_helpful_votes": 14, "expertise": 0.001249034536025, "user_cities_visited": 110, "review_days": 0.10843373493975901, "helpful_class": 1, "review_text": "Within short walking distance to downtown Seattle, and pretty much across from the Public library.If your main areas to visit include downtown and around Pike Place Market, this is a hotel to consider.Small boutique hotel, nice room with comfy bed.One thing I don't like is the position/distance between the bed to bathroom ...a bit too close.No coffee machine in the room." }, { "user_review_posted": 53, "user_total_helpful_votes": 14, "expertise": 0.0011720888788950001, "user_cities_visited": 29, "review_days": 0.6818181818181811, "helpful_class": 0, "review_text": "The hotel has an excellent location. From the entrance door of the hotel, you can see Union Square. The accommodation is clean, the staff is nice. Attached to the hotel has a restaurant that you can have a breakfast." }, { "user_review_posted": 30, "user_total_helpful_votes": 15, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.8335158817086521, "helpful_class": 0, "review_text": "Very nice rooms. Excellent restaurants. Love the middle eastern foods. Great location near the Suic. Nice dinner boat cruise in front of hotel. Easy to get around town. Water taxi within walking distance." }, { "user_review_posted": 47, "user_total_helpful_votes": 31, "expertise": 0.003091832350849, "user_cities_visited": 22, "review_days": 0.35870755750273803, "helpful_class": 2, "review_text": "I had the pleasure to stay during the Dreamforce conference (with 150'000 participants coming to town) for a week in the Riz Carlton, San Francisco. My room was excellent, very quite, very clean, very spacious. Especially the bed was excellent and I slept perfect. The gym is very nice and really huge. There was no need to queue for any of the fitness equipments. The breakfast in the restaurant was very nice, quality and service have been excellent. Finally, the hotel bar was very good. Simple but good food quality (burgers, salads, etc.), service was very good and friendly.The Riz Carlton is not the cheapest place to stay in San Francisco, but the quality is worth it." }, { "user_review_posted": 3, "user_total_helpful_votes": 10, "expertise": 0.016072676450034, "user_cities_visited": 53, "review_days": 0.28203723986856505, "helpful_class": 1, "review_text": "We had a great experience!. After we accidentally booked a room with 2 doubles instead of 1 king, they upgraded us anyway to a small suite. All because we made a mistake! It was really incredible. The staff was delightful the entire time and the service was great. Not to mention the room - amazing! We will definitely go back." }, { "user_review_posted": 8, "user_total_helpful_votes": 10, "expertise": 0.005958291956305001, "user_cities_visited": 7, "review_days": 0.08981380065717401, "helpful_class": 0, "review_text": "Hotel's description of its location is accurate, that the BTS stop was almost right at its doorstep, very convenient if carrying shopping. However being the first stop of the BTS line means we have to change lines frequently at Siam station. Walking distance to shopping centres. If your room rate does not include breakfast, the nearest breakfast other than seven eleven nearby and the street hawkers will be Mc Donald's at the bottom of Holiday Inn Express about 100m away.We opted for an executive room and had breakfast at the executive lounge. For the five day stay the breakfast spread was almost the same everyday. As for the service, due to a misunderstanding our room was not cleaned at all on our last day. I would suggest, to avoid this stick a make up room sign regardless. Housekeeping was gracious enough to explain what went wrong and offered to clean the room but it was close to 10pm already so we decided there was no need for it. Other than that the room and bathroom were kept very clean. Beds were comfortable and no issue with the shower. Bathroom amenities all provided. Travel adapters readily available upon request. Hotel staff always willing to help which is a big plus. No problems with the wifi.If you are going to be out all day, maybe paying for breakfast is sufficient instead of paying for the upgrade to an executive room since you will not get to enjoy the all day snacks or free alcohol.Yes I will recommend this hotel for its location, cleanliness and quality of service." }, { "user_review_posted": 1, "user_total_helpful_votes": 7, "expertise": 0.033873993158998, "user_cities_visited": 1, "review_days": 0.73986856516977, "helpful_class": 2, "review_text": "Expensive, dated decor, dusty, stained carpet and furniture, 19th century mattresses. Do yourself a favor, do not book this hotel. I'm an IHG Ambassador and was treated like horribly. In an effort to salvage our vacation, we left this property after the first night and book a competing hotel down the hill. This experience has me re-thinking whether I will remain in the Ambassador program. Truth be told, the Holiday Express would out perform Mark Hopkins any day of the week. Note to IHG, if you're not going to invest in this property's renovations...sell it. It's embarrassing." }, { "user_review_posted": 18, "user_total_helpful_votes": 2, "expertise": 0.000429095099733, "user_cities_visited": 10, "review_days": 0.32092004381161005, "helpful_class": 0, "review_text": "We took our two children to this hotel for our Chicago vacation. We would definitely stay here again. Excellent customer service. Clean room. Loved the pool and the roof deck. Most hotels in this price range do not have a pool. Close to everything we wanted to see and do. We walked the 5 blocks to Michigan Ave. The hotel is 2 blocks to a local grocery store. McDonalds is across the street and other nice restaurants within a couple blocks. Close to the free trolley to the Pier and the train. The bus lines run within a block of the hotel. The hotel does not have a free breakfast but I couldn't find any in this price range that did. The staff here were very nice and helpful!! There is no free parking at this hotel any longer. They charge $25 per night for parking, which I hear is still lower than most hotels. The free coffee in the lobby was excellent! Very good value especially for Chicago." }, { "user_review_posted": 13, "user_total_helpful_votes": 10, "expertise": 0.0036242032269830004, "user_cities_visited": 34, "review_days": 0.29025191675794004, "helpful_class": 0, "review_text": "We had a great stay, but there were a couple things that could be improved. As others have stated, the mini bar was never re-filled. The mini bar is sensor activated so if you move something you will automatically be charged....look at your bill closely and ensure you aren't over-charged. We really enjoyed our stay and would stay again. Caesars is our favorite casino and Nobu was a serene island in the midst of it all. We really liked it. Real boutique feel." }, { "user_review_posted": 56, "user_total_helpful_votes": 48, "expertise": 0.004051008023202, "user_cities_visited": 50, "review_days": 0.600219058050383, "helpful_class": 0, "review_text": "Stayed here for three nights over NYE. The hotel is very modern and has a cool bar with a view over the city on the roof. We didn\u2019t try the rooftop restaurant but it appeared popular with lots of visitors dressed up to come and visit. Our room was very comfortable. Staff were attentive. Pool area was nice.Concierge recommended a very good value restaurant around the corner and to date this is the best value meal I\u2019ve had in Thailand - I highly recommend (Sit and Wonder)! Two stops down the skytrain at Asok is a shopping centre with a good food court for cheap eats options (Terminal 21).The hotel is quite far down Sukhumvit but just outside Thong Lo skytrain. The area is nice and up and coming, however For a first stay in BKK I would maybe consider staying more central. The MTR line is not complete and to get to the main tourist areas such as Wat Pho is a bit of a faff! Taxis can take nearly an hour (although are very cheap circa 80 - 150 bhat depending on traffic, if you can find an honest driver to take you on meter!) The skytrain only gets you so far! On our final day we found the best tact was to take the skytrain as far as Ratchathewi and pick up a tuk tuk or taxi from there. It doesn\u2019t save money but does save a lot of time and negotiating with cab drivers who don\u2019t want to go that far ! If you just want to go shopping and stay in a good area and chill by the pool, this hotel is a decent shout.A final word, and I acknowledge this is poor judgement on my own part, we got some washing done by the hotel as we had a lot of damp clothes from our previous trip to Laos. Huge mistake. We were charged \u00a3300 for basically two small loads ! It would have been cheaper to fly to Europe from London to do our washing ! My fault for not thoroughly checking the pricing before sending it down, however the washing cost was more expensive than our room for 3 nights! And they probably paid the poor people who did it 1/100 of that! Slightly uncool but a very expensive lesson learnt." }, { "user_review_posted": 73, "user_total_helpful_votes": 54, "expertise": 0.003480960521403, "user_cities_visited": 213, "review_days": 0.095837897042716, "helpful_class": 0, "review_text": "Beautiful B&B, nicely located near Dupont Circle, gorgeous rooms. Be aware there is no elevator so you'll need to lug your bags up a few flights of stairs. Could use more comfortable chairs- the ones in my room looked nice but cushions were shot. Room was cold in the morning and thermostat is in the hall and locked. Breakfast is just ok. The staff is very nice and helpful. I'll definitely be returning soon. It's a great place." }, { "user_review_posted": 25, "user_total_helpful_votes": 10, "expertise": 0.001831623082864, "user_cities_visited": 17, "review_days": 0.15334063526834601, "helpful_class": 0, "review_text": "This place, in my opinion, is the best place to stay in DC by far! I love the staff. They greet you with a warm wash cloth and drinks. The rooms are spacious and the robe is cozy. This is also a great location as its not far from restaurants, shopping areas, and other historic attractions. I definitely recommend this hotel, you will not regret it!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.430996714129244, "helpful_class": 0, "review_text": "Everyone and everything was excellent! All of the staff were professional, helpful, and courteous. My room was great-clean, nice view, perfect size! The layout was perfect too- outlets both on the desk and by the bed. Love the automatic night lights that come on when you get out of bed on the floor-nice touch!" }, { "user_review_posted": 42, "user_total_helpful_votes": 22, "expertise": 0.002432706504206, "user_cities_visited": 20, "review_days": 0.48247535596933105, "helpful_class": 0, "review_text": "We stayed at the ibis Bangkok riverside for 3 nights. The hotel is on the other side of the river to the main city area. There is a boat that the locals use to cross the river which only costs 5 baht. Once you master this it makes the cost of your stay very reasonable. The rooms are basic but very clean and comfortable. Even the bed was comfy. The pool area is great. The complex looks over the river so you can sit by the pool and watch the river activity. I would definitely stay at the ibis again." }, { "user_review_posted": 82, "user_total_helpful_votes": 60, "expertise": 0.0034420304481090004, "user_cities_visited": 43, "review_days": 0.36308871851040503, "helpful_class": 0, "review_text": "We picked the Hotel Fusion due to its location. It was a short walk from where we needed to return our rental car, and also a short walk to the BART to get us back to the airport. We found the price to be cheaper than most downtown hotels. The ladies at the desk were very kind, welcoming, and accommodating. The concierge was also a friendly outgoing man. The hotel is conveniently located. If you walk out the door and go straight or left you will be in Union Square, however if you go right and walk a block or so the area feels far less safe. Our room was comfortable and worked fine for what we needed. Breakfast was adequate. We appreciated that it was included, and coffee and yogurt were all we were looking for. The lobby is lovely and as I mentioned the desk staff very friendly. You needed to use your rooml key to operate the elevator. I would assume this was an additional level of security." }, { "user_review_posted": 12, "user_total_helpful_votes": 10, "expertise": 0.0039354150575600004, "user_cities_visited": 11, "review_days": 0.8734939759036141, "helpful_class": 2, "review_text": "From the check in to check out I could not fault this hotel. A couple of problems we had, were rectified within no more than 30 minutes. All the staff were very friendly and accommodating. As it was my wife\u2019s 70th birthday while we were there, I asked for a possible upgrade, and was given an excellent room on the 16th floor, with a massive king bed, and a sofa. Room 1615 is an excellent room if you ant a decent view. Conversely, friends were given room 1100, which backs onto the lift well, so when booking, stay well clear of that. Sadly, they got very little sleep, with the lifts operating at all hours.If I could find a small fault, it would be they don\u2019t do a breakfast package, but that would be nit picking. Appetitos right next door has a limited but good menu, and an excellent happy hour late in the day.Overall, an excellent stay, and I highly recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9249726177437021, "helpful_class": 0, "review_text": "We were a bit surprised at how small the room was, given the price. No view, just looking into the middle, surrounded by walls. At least the room itself was clean and quiet. Sadly, I lost my key card (still in its envelope) when we went out that evening--and the room was burglarized. That is not the hotel's fault, I admit...but after reporting the incident to the police, we asked the clerk to reset the key code, since the original card was still in the hands of the burglar. They tried to do that, and then a system glitch locked us out of the room for nearly 45 minutes (at midnight!) when all we wanted to do was sleep. Nobody could figure out how to let us back in at first. The next day, the manager said she would remove any \"amenity\" charge--$29 which wasn't even detailed on the bill--but that didn't happen until I noticed the total amount and called the next day. Not the greatest experience..." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.09309967141292401, "helpful_class": 0, "review_text": "I live the streeterville area and unfortunately there are not many bars to visit that are comparable to bars in river north. When the Loews hotel opened I was very excited to check out the bar and see if this can become a new regular spot for me.The lobby bar has a fantastic atmosphere mixed full of tourists and locals (rare for a hotel bar). The drinks are fun, especially the new drinks at the rooftop bar. The staff though is what really makes this place. Gabe is always friendly and entertaining. Tracy is by far one of the friendliest and most outgoing bartenders I've ever met. After only seeing her once she remembered what I liked to drink and made me feel like a regular. She definitely keeps me coming back.I'm looking forward to seeing the outdoor bar fully open and enjoying some drinks in the sun!" }, { "user_review_posted": 20, "user_total_helpful_votes": 12, "expertise": 0.0028026039942620003, "user_cities_visited": 12, "review_days": 0.650054764512595, "helpful_class": 2, "review_text": "We could not be happier with our stay at Hotel Zoe! Friendly/helpful staff, clean room, nice atmosphere and absolutely perfect location! We stayed four nights on the fourth floor and although the room itself is small with four adults, it worked for our needs. The price was low for the area but it didn\u2019t feel like a budget hotel. The lobby is upbeat and gives a fun vibe. We were within walking distance to everything we needed. Close to trolley and hop on hop off buses, restaurants and entertainment. Will definitely stay again. Only downfall and really it wasn\u2019t a big deal, the refrigerator did not work and it was filled with hotel goodies that I\u2019m sure were high cost. Also, no coffee in the room but the coffee in the lobby is very good!! Tip: book directly!!! Huge cost savings!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.365279299014238, "helpful_class": 0, "review_text": "I attended a conference in San Francisco and spent 8 nights at the Omni San Francisco. This was a very positive experience from the greetings I received at the door, front desk staff , house keeping to my check out I requested a special floor and this was assigned to me. Due to my long stay I asked for an electric kettle and microwave on my arrival and these were immediately brought to my room Special mention must be made about Tina , the housekeeper who left personal greetings in my room. Room and bathroom were cleaned everyday and supplies replenished. It was quiet at night allowing me to have a goodnight sleep. The staff was outstanding. I would definitely recommend this hotel" }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 9, "review_days": 0.691675794085432, "helpful_class": 0, "review_text": "The hotel is close to shopping, food and not a far walk to Navy Pier or the Cloud. Although no real city view the room was comfortable. The service was awesome everyone was so friendly. We met so many people. The pool is Ok and parking is far overpriced, but we reserved parking through an app in a garage that wasn't far from the hotel. Over all I have no complaints. It is close theA hospital so you get the siren noise nothing ear plugs can't fix. Starbucks downstairs and Dunkin Donuts like a 2 min walk away...Who want to stay here..." }, { "user_review_posted": 110, "user_total_helpful_votes": 85, "expertise": 0.0036411784177420004, "user_cities_visited": 199, "review_days": 0.74644030668127, "helpful_class": 0, "review_text": "After two years I returned back to Evergreen Place as I find it the most convenient place for the things I do. Without any notice my room was upgraded from deluxe to junior suite which gives you a little bit more space and also a kitchen if you are up for that. This was a treat. Furniture in our room was still one of those that I saw for years now, but as I'm informed rooms are getting slowly renovated.What I admire about this hotel is that they stay on the same level of excellent service and providing a very good breakfast where you can choose from various asian and western menus. What is new is also an egg station so they are prepared fresh for you. This is a plus. They also rearanged the dining area a little bit so that there is a little bit more space than before.Swimming pool is top and it is really a treat if you come there after your busy day walking around Bangkok. You can also catch tan there if you want as the area is exposed to the sun most of the day. YOu will have almost a feeling as lying somwhere at the beach side and not in the middle of busy Bangkok.Wi-Fi was working great and it was included in the price.What I still adore about this is the soap, shampoo and conditioner that they provide in the room. Mt. Sapola is really a brand for the quality and it is of exquisite nice smell. I bought a body lotion from that brand and it is fantastic.Will return back when in Bangkok.Oh yeah a secret gem and recommendation for all the people who enjoy a real Thai Tom Yum. This one is the best we ever tried anywhere in the world and the food is so optimized that nothing can go beyond it. It is not far away from Evergreen. Look for 68/51 Soi Phetchburi 5, and P'Aor Restaurant. You will be amazed! :)" }, { "user_review_posted": 9, "user_total_helpful_votes": 23, "expertise": 0.012296639572376, "user_cities_visited": 10, "review_days": 0.41182913472070104, "helpful_class": 1, "review_text": "While the hotel property was nice, their decision to eliminate formal room service and replace it with a Chef\u2019s Market is not the right decision for a property as elite as a JW Marriott. Chef\u2019s Market, with prices ranging from $15-30 for entrees, not inexpensive for a couple, comes to your door in plastic containers and our order was: 3 hours after the order replaced (they said 90 minutes due to the Women\u2019s March being in town), missing silverware, missing two of the items ordered (fries and ribs), and missing condiments for the burger. First, I was appalled to receive a >$125 order in plastic containers in bags when we were expecting nice place setting in our room, with real plates, and then the food was lousy! The ribs, when they arrived 3 \u00bd hours after placing it, were like pulled pork, dry, over some potatoes. Arby\u2019s brisket beef is better than the JW Marriott\u2019s food. The manager ended up coming to our room twice and agreed that it was not up to par and refunded the food. However, the experience was horrendous and I will never stay at a highly reputable property that delivers food in about 6 plastic containers. I explained to the manager that the Chef\u2019s Market can be an \u201coption,\u201d for those whole like that type of meal, but it cannot replace the formal room service. Lastly, they never describe the new approach of \u201cplastic\u201d containers for your food on the menu \u2013 we had no idea that it was like a \u201ctake-out\u201d approach that was terrible in quality." }, { "user_review_posted": 42, "user_total_helpful_votes": 18, "expertise": 0.001970334641635, "user_cities_visited": 27, "review_days": 0.248630887185104, "helpful_class": 0, "review_text": "Went with family and also met with friends staying at the same hotel.Pros: Good location, centrally located to many shops, restaurants and Cable cars. Beautiful lobby area. Staff friendly and helpful. Cons: had a two-bed room. Beds are small (I think double- not queen for sure). Room was very small. Bathroom extremely small. Old tub/shower.Would I stay here again? YesWould I search it out to stay again? No" }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 7, "review_days": 0.62157721796276, "helpful_class": 0, "review_text": "All crew are interested in customers and are very good updated about pracrical issues in BKK to inform you. Rooftop swimmingpool was located in next building. Easy to get there and welcome end of the day. Breakfast was really excellent." }, { "user_review_posted": 35, "user_total_helpful_votes": 17, "expertise": 0.0022477577591770003, "user_cities_visited": 13, "review_days": 0.078313253012048, "helpful_class": 0, "review_text": "We chose the Westin because it was a non-smoking hotel, a short distance (maybe a block and a half) off the Strip and very centrally located. We made the right choice. Though smoking is allowed in the casino and lounge, the smoke was minimal our entire 5 night visit - so that was ok. Other hotels really just stunk and we could barely breathe walking through them. Another plus is the killer breakfast buffet - well worth $20. But we were VERY disappointed to return from a day of shopping and shows to find that our room was not made up. We had to call the front desk and settled for fresh towels since it was late and we were tired. That happened only once but it was on our last day and we wanted to shower and relax - not wait for towels, etc. Other than that, it was a great stay and I would recommend it to other visitors." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.051478641840087005, "helpful_class": 0, "review_text": "We stayed for a week in March 2015. The front desk team is excepcional and makes you feel special and pumpered. They upgraded our room and solved in the most efficient way a problem we had with our reservation. The concierge was amazing as well. She gave us the best tips for restaurants!! The room was big, clean, quiet and the linens the softest ever. Will definitively recommend and come back!!!" }, { "user_review_posted": 70, "user_total_helpful_votes": 9, "expertise": 0.000513863274538, "user_cities_visited": 38, "review_days": 0.130887185104052, "helpful_class": 0, "review_text": "What an excellent hotel to stay in we could not have chosen a better one, the ladies on the front line reception staff were always helpful, going out of their way to make sure everything was Ok, for all the questons asked directions and information about the city nothing was too much trouble and always with a smile.The rooms were always clean and beds comortable, the free shuttle provided to thee different locations around the city was very useful, from early morning to late night a call to the hotel for a pick to return was only about 15 to 20 minutes wait even at busy times." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.261226725082146, "helpful_class": 2, "review_text": "From the moment I walked in and settled in my room, this hotel met (and exceeded) my expectations. Staff was very cordial and pleasant. I would definitely come back and recommend to anyone looking to say in downtown SF." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.20427163198247503, "helpful_class": 0, "review_text": "I spent two nights at the Morrison-clark Historic Inn while visiting relatives. My room was upgraded to a junior suite and was georgeous, comfortable, had a beautiful, modern bathroom, and is in a great location. It is close to metro lines which is great for travelers on business or on vacation in Washington DC. The service was great, curtains closed at night, bed turned down, and the staff was very helpful.You've got to see the restaurant, in the historic part of the building. The floor to ceiling mirrors at each end of the room are amazing and a menu that should please anyone.All of the staff were very helpful and professional. I recommend it highly!" }, { "user_review_posted": 61, "user_total_helpful_votes": 28, "expertise": 0.0021181420403260003, "user_cities_visited": 26, "review_days": 0.029025191675794003, "helpful_class": 1, "review_text": "Once again The Maxwell Hotel blew me away! Amazing customer service, fun room, delicious cupcakes, perfect location, and free shuttle service!!! Can't wait for my next trip to Seattle in August, and we will stay at Maxwell Hotel for a 3rd time!!!" }, { "user_review_posted": 25, "user_total_helpful_votes": 15, "expertise": 0.0028026039942620003, "user_cities_visited": 93, "review_days": 0.181270536692223, "helpful_class": 1, "review_text": "The Handlery is becoming our go to hotel for overnight stays in the City by the Bay! It's a great place if you are locals and have an evening downtown event in the city and don't want to drive home late at night. They have very convenient parking that you access off of O'Farrell St and you can usually get a deal on the parking. We have stayed here twice and have found it worthwhile if staying in the older section to upgrade a bit as the room will be bigger and more comfortable. I love to swim and there is a beautiful heated outdoor pool, very unusual for downtown SF. We have had both dinner, breakfast and drinks in the attached restaurant and have liked it. Our favorite restaurant Sam's Grill is just a short walk away on Bush St. It is also very close to Biscuits and Blues if you like to go out in the evening for music. And within easy walking distance to any other downtown venue. The WiFi worked great. The front desk help and garage attendants are very friendly and helpful. We look forward to staying at the Handlery again and maybe trying there place in San Diego." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 5, "review_days": 0.7223439211391011, "helpful_class": 0, "review_text": "I have stayed here at least 2-3 times per month for business over the last 7 years.Pros: The staff is great and the location is perfect.Cons: about 80% of the time, I have no internet connection (which seems to be worsening lately); the rooms are outdated and a bit \u201ctired\u201d. Little things like lights out, lack of outlets near the desk, plumbing fixtures loose or in need of repair; the walls are thin." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.604052573932092, "helpful_class": 0, "review_text": "The staff here are friendly and the rooms are clean. It is far from luxury but it is very good quality for the price. The guy at the desk recommended a steak restaurant just round the corner. It was fantastic." }, { "user_review_posted": 55, "user_total_helpful_votes": 30, "expertise": 0.002537791018426, "user_cities_visited": 27, "review_days": 0.030668127053669003, "helpful_class": 0, "review_text": "2Q, 4 guests, 4 nights.There was plenty of space to maneuver around, we never felt cramped, except by the vanity in front of the bathroom.Mini fridge helped with meals, food kiosk by front desk is fairly small, but has a microwave.Beds were comfortable, plenty of towels, rarely heard any noises from neighbors.Front staff accommodating, friendly. Split our bill 4 ways no problem at all.Gas fire pit in courtyard was warm and fun to sit by in the evening.Starbucks in lobby, which is good considering the coffee cups in room are thin styrofoam and should be upgraded. It's a cheap feel.We were a group of women traveling for business, all felt safe, comfortable and hassle free.Would definitely stay again." }, { "user_review_posted": 27, "user_total_helpful_votes": 11, "expertise": 0.0018675853388420002, "user_cities_visited": 20, "review_days": 0.119934282584884, "helpful_class": 0, "review_text": "I rarely rate hotels as \"excellent\". After a few bad experiences with hotels, I'm usually quite critical when it comes to my comments. However, the Embassy Suites (Chevy Chase Pavilion) comes out on top with the highest ratings from our family! Our family of five (my husband, myself, our two children, and my elderly mother-in-law) stayed in two rooms for three nights. This was our first stay in the Washington, DC area.When researching hotels, we chose this particular hotel based on the price, as well as the traveler ratings (and believe me, I do my research). Traveling with young children and an elderly person, we really needed to find a hotel that is worth the money, is family-friendly, and is accessible (to the hotel itself and to the city). And cleanliness is a MUST for me. Embassy Suites surpassed our expectations in all areas. I will highlight just a FEW of the areas that impressed us the most:STAFF: The staff of this hotel was top-notch! From the time we checked in to the time we checked out, each staff member treated us with respect and genuine kindness. We are literally from a \"one-red light town\", so visiting Washington, DC for the first time was a bit overwhelming, but the staff made it a very enjoyable experience. Unfortunately, we don't know the names of all the people who helped us during our stay, but each one deserves a heart-felt THANK YOU! The desk clerks were very helpful with explaining about parking procedures, public transportation, and hotel amenities. Very friendly and kind. The housekeeping staff kept our rooms looking immaculate (and I'm a big critic in this area) and being sensitive to our schedule & privacy. A few people we would like to acknowledge that went out of their way to make us feel welcome and special are Terrence (director of food & beverage), Christine (hostess), and Donell (chef). Each one made us feel special, took time to talk with us, and remembered us each day. Terrence, thank you for the gifts and for looking out for us. Christine, thank you for remembering us and taking care of our every need. Donell, those pork skins were amazing, and we appreciate that you took the time to bring our food to our table. Although we don't know their names, the servers, bartenders, and waitstaff were absolutely outstanding. One morning, a man had dropped his oatmeal, and the staff was there immediately to help him. I started grabbing napkins to clean up, but the staff was right there to take care of it!CONVENIENCE: Wow....it couldn't get more convenient than this! There are stores and restaurants (Cheesecake Factory, Starbucks, etc.) on the bottom floors. And the entrance to the Metro literally underneath the hotel! During our 3-night stay, we never had to leave our room except to go to the subway underneath to the city. For those who enjoy shopping, there are many stores nearby. The neighborhood seems very safe (seems like a nice residential and shopping district). There is parking under the hotel for $26 per day, which is certainly worth the price.GUEST ROOMS: I'm a huge critic in this area, but this hotel was immaculately clean!!!! The suites had a separate living room (with pull out sofa bed) and bedroom. We stayed on the 8th floor (rooms 826 and 833), and it was incredibly quiet, well-furnished, and comfortable. Great TV selections, a Keurig with several selections, a kitchenette with mini-fridge, sink and microwave, a gorgeous bathroom, and it was all beautifully decorated. I especially love the non-carpeted floors!FOOD: If you are traveling with a family, a free breakfast is a necessity! We were AMAZED at the complimentary breakfast each morning in the atrium caf\u00e9 area. There were so many selections including muffins, hot items, cereal, and made-to-order omelets. The food was absolutely delicious and all 5 of us found several things to enjoy each morning. The breakfast area was clean and efficient. We even felt safe enough to send our young boys to the different stations for getting what they needed. Everything was well stocked. We didn't even need to clean up after ourselves, as the waitstaff was right there to take away empty plates. Oh, and there is a very generous HAPPY HOUR!!! After walking and touring all day, it was so nice to come back to the hotel for free snacks and drinks! They offer a generous supply of choices for both children and adults. Twice during our stay we ordered \"bar food\" from Willie's (in addition to the free snacks), and we were very impressed with the food!If I had to mention something for improvement, it would be the internet access. Most times, I was able to access WiFi. However, when I tried to use the computer room, there were only two desktops available. I did have difficulty with the speed and accessibility of those computers. But overall, our stay was absolutely OUTSTANDING, and we would definitely choose this hotel again. We have already recommended it to others. Please consider this hotel if you are looking for a clean, family-friendly, and convenient place to stay in the DC area!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.409638554216867, "helpful_class": 0, "review_text": "Hyatt Place is an excellent choice for business travel with all necessary amenities i.e. dining, business center, gym, etc. Guests rooms and other facilities are clean and in excellent condition. Location is good and accessible to Metro. Staff are very attentive and friendly. Great alternative to big brand named hotels." }, { "user_review_posted": 14, "user_total_helpful_votes": 35, "expertise": 0.012026922652543001, "user_cities_visited": 41, "review_days": 0.6856516976998901, "helpful_class": 1, "review_text": "We stopped at the rembrandt for three days, in May. What can i say, first time at the rembrandt and we loved it the staff are so lovely throughout the hotel. Room we were on the eighth floor and had a lovely view, room is lovely. Breakfast was really good with a lot of choice Thai and western food. On our last night we went to the Indian very good food, then we went to see the skyline over bangkok absolutely amazing and quite emotional,our highlight of the hotel. My only regret about the hotel is we should of stopped longer. We want to go back to Bangkok as we love it and we will be back to the rembrandt hopefully." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.36801752464403004, "helpful_class": 0, "review_text": "We enjoyed our vacation in Moana Surfrider. Beautiful resort, great location, housekeeping person was very friendly. The room we stayed in was very small and old. Two things that I don't understand. I personally don't understand why the resort charges $31.41 resort fee everyday, plus people have to pay for the beach loungers if they want to use them." }, { "user_review_posted": 25, "user_total_helpful_votes": 12, "expertise": 0.0022200154474230002, "user_cities_visited": 112, "review_days": 0.569550930996714, "helpful_class": 0, "review_text": "We had a room in the historic part of the hotel and we were very disappointed The room was small and needed a bit of updating. we were moved to a room in the new part over looking the pool. The room was very spacious, well equipped and very modern. it was only a short walk to Union square and the bus stop for the hop on hop off bus. The tram runs just around the corner. It is by some lovely shops including Bloomingdales and Macys" }, { "user_review_posted": 213, "user_total_helpful_votes": 78, "expertise": 0.00166751363305, "user_cities_visited": 10, "review_days": 0.132530120481927, "helpful_class": 1, "review_text": "Room was wonderful. Never informed about any happy hour with free wine and snacks. Not informed at all anything about the hotel. Just checked in and told all information in the little card pocket which contained card for room. Rowdy wedding party there which didn't seem to be monitored." }, { "user_review_posted": 123, "user_total_helpful_votes": 214, "expertise": 0.008336405773855, "user_cities_visited": 34, "review_days": 0.28696604600219, "helpful_class": 2, "review_text": "After experiencing the hospitality and infrastructure of most of the well known hotels across the world - I can say with conviction that Oberoi hotels are among the Best if not The best- They set a benchmark of hospitality so high that going to other properties anywhere else appears quite a dry experience .The dubai property is in line with Oberois reputation. Great location right in the center of dubai - 10 min Walk to metro or 15 min to the mallThe Rooms are fantastic and huge. Ambience is lovelyTheir front office & staff is the extremely courteous and proactiveThe breakfast is biggest and best spread you may get in terms of options and of course tasteAn courtesy airport drop would make it better since most hotels of that level offer it." }, { "user_review_posted": 47, "user_total_helpful_votes": 22, "expertise": 0.002162169776106, "user_cities_visited": 174, "review_days": 0.141292442497261, "helpful_class": 0, "review_text": "The Residence Inn DC Capitol was perfect for our family of 4 adults and an active 20 month old baby. The suite was spacious, clean and the staff was very friendly and helpful. The indoor pool was an added bonus, the beds were comfortable and the kitchenette was fully stocked and essential for providing for a toddler. The hotel is one block from the Metro or just a few blocks walk to Smithsonian Museums. There were a few restaurants close by including a Pizza restaurant next door and a deli across the street. The Concierge was very friendly and knowledgeable. NASA office building is just across the street with a very interesting library and books for purchase. The Residence Inn is in a Business district and very quiet in the evenings. We would definitely stay here again." }, { "user_review_posted": 37, "user_total_helpful_votes": 31, "expertise": 0.003957283997005, "user_cities_visited": 19, "review_days": 0.15553121577217902, "helpful_class": 1, "review_text": "I loved this hotel and that is rare for me in the US. From the delightfully friendly front lobby staff to the best, softest, comfiest robe I've ever experienced - yes, ever! - this was an all round good experience. I guess the whole place has been fairly newly renovated and it has been beautifully done in a stylish and eclectic manner. I loved the decor of my room with its bold colours and patterns - I found it dramatic and fun and such an antidote to nebulous beige! The bathroom was great. The shower was super-strong and ripped, the vanity unit was well lit and if I hate bath curtains, at least this one had a pop-off inner curtain to ensure frequent washing.Bed was great, amenities good but oh why can't the Americans give you a kettle?!The only negative in my entire stay was the in-house restaurant which was somewhere on a scale of mediocre to dire. I dined my first night with jet lag and hated it, had breakfast the next morning and it was inedible and then - stupidly - decided to give it the benefit of the doubt as I was too lazy to explore options alone and it was dire. I hope that this is a franchise outside of the hotel but it is the single area that needs looking at. I don't, however, think this is a massive negative as there are so many great places to eat near by." }, { "user_review_posted": 221, "user_total_helpful_votes": 70, "expertise": 0.00142741383468, "user_cities_visited": 309, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "Just 2 miles from the airport, with free shuttle, this hotel is excellent for stopover for tourists hopping over to other islands.We were assigned 2 connecting rooms even tho I had neglected to ask for this feature. The reservation manager is very considerate., much appreciated by our family of 7 in 3 generation.The rooms are clean, beds are very comfortable, wi-fi works well. The rooms are not large, but adequate, one should not expect large rooms, because this is not a resort hotel, nor did I book a presidential suite. We are very happy with the arrangement.Only problem is, breakfast is not included, which I thought all Best Western hotel chainsare. Now I know. Also, parking is $30 a day." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9616648411829131, "helpful_class": 0, "review_text": "K.Got and K.Patlom are very good in providing their cocktail concoctions especially pina colada. Highly recommended to anyone coming to the lounge for the drinks. Their lounge is located at floor fourty" }, { "user_review_posted": 4, "user_total_helpful_votes": 11, "expertise": 0.01324064879179, "user_cities_visited": 3, "review_days": 0.45235487404162106, "helpful_class": 0, "review_text": "The rooms were very clean, nice, and I loved the \"Green Choice\" option. The Fitness Center and Pool were beautifully situated on the 35th floor with huge class windows overlooking the city. The Fitness Center had plenty of well maintained equipment. My only complaint is that there was no jacuzzi, hot tub, or sauna at this establishment. You'd think a Hotel of this quality would have one. Other than that......superb!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.630339539978094, "helpful_class": 0, "review_text": "Super close to the prime sections of the Bay, check in with Elizabeth and/or Sarbi for amazing service and great recommendations. Try to get a room with bridge views on the higher levels for amazing stays, enjoy Chinatown and the new year too. Check out the Exploratorium for great and awesome family time or rent a bike all the way to Sausalito." }, { "user_review_posted": 20, "user_total_helpful_votes": 9, "expertise": 0.002074368310713, "user_cities_visited": 10, "review_days": 0.42004381161007603, "helpful_class": 0, "review_text": "This hotel is honestly amazing...From the quirky wallpaper, the old style elevator, the cocktail reception, and breakfast....Everything was SPOT ON....Out of 1 to 10 on CUSTOMER SERVICE, I give it a 12......Daniel was great when we checked in, very friendly and has some serious personality....LOVED THE AFTERNOON FRESH BAKED COOKIES. Complimentary soda and water in your room to boot...The room was clean and fresh...Loved the fireplace. So many restaurants close by and it was a nice walk to Union Square for shopping. If you are in San Francisco, CHECK THIS PLACE OUT....It really is a hidden gem." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7360350492880611, "helpful_class": 0, "review_text": "Orchard Garden is one of the quietest hotels we've stayed at. Every staff member was courteous and offered suggestions where to have dinner. The rooms are immaculate with Gilchrist & Soames products (a favorite). The beds were so comfy that we slept in every single day--not something we normally do on vacation." }, { "user_review_posted": 32, "user_total_helpful_votes": 18, "expertise": 0.0026205450733750003, "user_cities_visited": 150, "review_days": 0.054764512595837006, "helpful_class": 1, "review_text": "This hotel lives up to its name as it is very modern. It has cool bars and free wifi. It's not right on the beach but it's only a minute walk. It's still in the heart of Waikiki. If you're looking for a place free of. Kids then this seems a good pick. We've seen a few 10-12 y/os with their their parents but they have been so quiet and well behaved that we barely noticed them. In saying that, I would not recommend this hotel for families. There seems to be other that would cater for that demographic much better. Kids would likely be bored here. The adults pool is really relaxing, but one afternoon there was a wedding there so we couldn't use it which was disappointing. We hired a car and used the hotel parking which is a bit pricey but if you're willing to search for a spot then there are many very close by for less. Staff were friendly and helpful, particulately the concierge. You may want to ask for a room away from the pool if you're a light sleeper. Also, before we came I read about the odd walls from the bathroom to the bedroom.You can hear everything, so I'd suggest only sharing a room with someone you're quite comfortable with. Although this hotel is perfect for young couples, if you want to see any traditional shows or entertainment with Hawaiian music it's not here. We walked to another hotel and found a dinner and a show quite easily but here it's really just DJ 's. Overall, we had a really good experience though." }, { "user_review_posted": 189, "user_total_helpful_votes": 54, "expertise": 0.001276776847779, "user_cities_visited": 541, "review_days": 0.37349397590361405, "helpful_class": 0, "review_text": "Impeccable service, Top Quality Hotel, Huge room, Great Dining, Excellent view from the rooftop bar on level 27. My wife and I showed up very early and tired and we were looked after. The breakfast spread is a massive operation in itself. The surrounding area is mostly construction but stick to the hotel, taxi or there's a free shuttle to the mall." }, { "user_review_posted": 14, "user_total_helpful_votes": 13, "expertise": 0.004397786920130001, "user_cities_visited": 135, "review_days": 0.49397590361445703, "helpful_class": 1, "review_text": "I usually stay at the st Regis as an Spg member but since the Marriott merger decided to try out their luxury offering in SF. The ritz is located in a great location and the staff is wonderful. I received a text in advance from the concierge asking what I would like upon arrival. I said a bucket of ice in my room and water. When I finally arrived there was no bucket of ice but it arrived at turn down service .The bed was very comfortable and the room a good size. The only thing that isn't up to par for a luxury property is the bathroom. It doesn't have a separate shower which I was surprised at since most hotels in this range have a separate tub and shower.Overall a great experience ." }, { "user_review_posted": 46, "user_total_helpful_votes": 36, "expertise": 0.0036891517829300002, "user_cities_visited": 106, "review_days": 0.436473165388828, "helpful_class": 0, "review_text": "Very well situated versus BTS line, and in the middle to the great Sukhumvit area, this hotel is very nice. Big comfortable rooms, nice breakfast ,friendly staff etccc. Very affordable so no reason not to try it!" }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 114, "review_days": 0.133077765607886, "helpful_class": 0, "review_text": "One of the largest guest rooms and baths I have ever experienced. Tastefully, comfortably furnished. Great location for magnificent shopping and dining. Wish they had a larger lobby shop to purchase personal items. Excellent service. I would happily stay there again." }, { "user_review_posted": 10, "user_total_helpful_votes": 11, "expertise": 0.0052300562727570004, "user_cities_visited": 7, "review_days": 0.358159912376779, "helpful_class": 0, "review_text": "Check in fast and efficientRooms clean and tidy on arrival and maintained throughout stay3 nights stayedPool and gym greatBreakfast - wide selection something for everyone's tasteFood/drinks at the pool abit over priced but it's what to expect from hotels and the pizza was yummy!Staff where all smiley and happy to helpI would definitely return to this hotel!" }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 26, "review_days": 0.9140197152245341, "helpful_class": 1, "review_text": "Literally standing on the beach, far enough (but not too far) from the noisy touristic attractions and the overpriced cheap bars and restaurants @newotanikaimanabeachhotel is the best place to relax and enjoy the hawaiian way of life.I would recommend this hotel to anyone looking for quiet and quality vacations. Perfect for family.My tip: if you can, go for a see front room, you won't regret it." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.35158817086527905, "helpful_class": 0, "review_text": "I stayed here about a year ago and liked it. This time, however, it couldn't have been worse. My wife is gluten free. I told her about the breakfast options I had last time. This time, however, there were no eggs or sausage. The only thing she could eat was the fruit. But the worse was the lack of care by the staff. Our first morning we got up at 8:30 and found a note that said the cleaning crew had already been there and found our do not disturb sign. If we wanted service, just contact the desk before 3.I thought it strange that the clean up crew would be working that early, but didn't ask for service, feeling like we would be imposing. The next korning, jowever, the note was there at 6 am. WOW, we thought. So when we went downstairs and inquired we found it was a scam to get out of cleaning rooms. Just a note put under every door hoping we wouldn't ask. All in all, I won't recommend this location to anyone" }, { "user_review_posted": 171, "user_total_helpful_votes": 35, "expertise": 0.000883355175241, "user_cities_visited": 79, "review_days": 0.181270536692223, "helpful_class": 0, "review_text": "I couldn't have been happier at the Omni! The location is terrific and walkable to so many places from Union Square to Chinatown. The staff was so professional and nice, the rooms were spacious, clean and the beds comfy with top quality linens and pillows. It was quiet and the rooms stayed dark in the morning which was great for sleeping. Coffee in the lobby and plenty of newspapers to take. Every staff member we came in contact with was helpful and friendly. Our king size room was perfect and the hotel is dog friendly. Great gym, bar ...the restaurant looked nice although we didn't try it. Rates are so reasonable. We'd stay again." }, { "user_review_posted": 23, "user_total_helpful_votes": 9, "expertise": 0.0017894065214990001, "user_cities_visited": 16, "review_days": 0.0043811610076670005, "helpful_class": 0, "review_text": "My family of 5 stayed over the xmas holiday, not to gamble but for some shows. I did not want a hotel with a casino. No crowds and no smoke. Great location, near the strip and near Ballys that has the monorail. The suite was large and 6 adults can fit in the Marquise Suite very comfortably. There is a happy hour every night in the lounge from 5-7, good selection and 1/2 off drinks and food. The spa was very nice (not over the top) had an awesome facial. Kudos to the evening manger on Xmas eve, he grabbed a small Xmas tree for me from the dining area, so I could have it for Xmas morning, It was a nice surprise for my teenagers to find a few small gifts under the tree. Front door staff is very friendly and helpful. We were very pleased. Just FYI, the 5th floor dining closes after late lunch, Dinner is available in the lounge area, but a little tight for seating - but great service and food, just limited seating." }, { "user_review_posted": 43, "user_total_helpful_votes": 19, "expertise": 0.002034851645715, "user_cities_visited": 73, "review_days": 0.309419496166484, "helpful_class": 1, "review_text": "We stayed for 1 night here in accessible room probably because the normal standard rooms were all booked out. This is a no-frills hotel much like most of the Alofts globally but the rooms were a good size with ample space to open up 2 big luggages. I liked the modern look and feel of this hotel plus it has pretty comfortable beds. We enjoyed living in downtown for a change, this is probably a good choice if you're a business traveler. Shopping tip: Century21 is just a stones throw away!" }, { "user_review_posted": 32, "user_total_helpful_votes": 33, "expertise": 0.004896281584464, "user_cities_visited": 50, "review_days": 0.653888280394304, "helpful_class": 1, "review_text": "It was our first time staying at the Embassy Suites, we have only ever stayed at all the other Hilton brands.Location is good, it\u2019s a short 5min walk to the beach, DeRussy Park, Beachwalk is right in front with lots of shops, and dining options, Kalakaua Rd, International Market Place 10-15min walk. Roys and Denny\u2019s is right downstairs. ABC Store across the road. It is however a very busy family hotel. At 6am, the excited kids are already up and screaming.The room options on the online check-in app was very average and all located at noisy busy areas, all by the elevator, by the ice and vending machines and on the corridor to the pool and breakfast area. Having no idea what our Lanai would be looking at, only choice was a room in the Hula tower (many reviewers recommended over the Aloha tower).The first room (4th floor) was dismal, view was to a neighboring hotel (their lanais looked into our lanais and room!), way too close to the street, no privacy. I took this up with the Registration desk (which is oddly located at the driveway of the hotel and did not feel welcoming), front desk staff were also not welcoming at all. Smiles were few and far between, nor was there any warmth nor friendliness. No acknowledgement of HH member. She did change the room for me to the 5th floor (this room did not come up as an option on the HH app). This room had a pool view but it also looked into the breakfast area, it was next to the elevator, vending and ice machine. I felt like we got given one of the worst rooms in the hotel. Pool being on the 4th floor, the 5th floor room was not much better. I just gave up. There was no offer for an upgrade (as HH Gold member) or even option to pay extra for a better room. She gave us our free bottles of water. Note: 2 x bottled water once only at check-in at this hotel. Many others like Hampton and Hilton we have stayed at give you free water every day.The first room on the 4th floor felt cramped and dark. The 5th floor room itself was clean but it is very dated and noisy but comfortable. Good size for 3 of us. Sofa bed was already made up with sheets, blankets and extra pillows in the cupboard. Beach towels and beach bag provided in the room. Neutrogena toiletries. Room was noisy next to the ice machine whirring and rumbling away, or maybe it was the AC or perhaps the elevator??. For a hotel where beach and pool are the main activities, puzzles me why these hotels do not provide drying racks to dry your swim gear, more so, when this hotel has lanais. I pre-requested extra towels and bathmat but none were provided.Only Valet parking available. I must say they were quick in getting your vehicle. Valet, Bell and breakfast staff were nice and friendly, not so much Front Desk. Disappointing as it is one of the first things a guest has to experience when checking in to a hotel, puzzling why hotels do not make the effort to make it a good experience for the guest.Buffet breakfast was included in the room rate. Selections were the usual fare, omelet station, bacon, sausages, etc. cereals (+gluten free), pancakes, toast, juices, coffee, no waffles. Busy hotel, breakfast is very busy, even at 7am! Breakfast staff were friendly and very helpful. One morning I was by myself, and it was busy, they helped reserve me a table.Pool is quite small, mainly for the kids. There is a spa also. There were some quieter lounge chairs. There is a bar by the pool. There is also happy hour with band music.Having read so many good reviews about this hotel, I\u2019m disappointed and unlikely to stay again. I\u2019m also wondering if this rates highly, then are the other hotels in Waikiki worse?? I think we might stay away from Waikiki!" }, { "user_review_posted": 25, "user_total_helpful_votes": 5, "expertise": 0.000860642171466, "user_cities_visited": 182, "review_days": 0.170317634173055, "helpful_class": 0, "review_text": "My daughter and I stayed here in July 2015. The room was nice - big windows with a great view of the Transamerica building. All the amenities of a nice business hotel. Grand multistory lobby with pretty lights. Did not eat in hotel, but found coffee places, plus a small delicious shawarma takeout place across the street. Also a large drugstore in the same area with plenty of snacks and convenience items. Easy access to subway, trolleys, and buses from here. Surrounding neighborhood is okay - usual big city. More sightseeing (piers) is a short trolley ride from the Embarcadero across the street. It was quiet and convenient and comfortable." }, { "user_review_posted": 60, "user_total_helpful_votes": 26, "expertise": 0.001993453234764, "user_cities_visited": 96, "review_days": 0.994523548740416, "helpful_class": 1, "review_text": "As a diamond resorts member I was able to visit this location on a reduced rate as they are just taking the facility over. Between loud labor dispute protesting to unfriendly staff, it made this trip to Oahu probably my last. The place has potential but also is not in a great location as it is on the harbor rather than closer to the beach. The adult pool was closed and appears to stay that way." }, { "user_review_posted": 227, "user_total_helpful_votes": 827, "expertise": 0.017576912663727, "user_cities_visited": 79, "review_days": 0.492880613362541, "helpful_class": 1, "review_text": "Nice hotel, with great decoraci\u00f3n, but with a extremely expensive parking 62 dollars per night, quite expensive. Room 533 with the ugliest view of all, a lot of chimneys and trash in front of the huge windowHow could it be possible to charge so much for this ugly view room and expensive ParkingThere\u00b4s a lot of more hotel spots for that price" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 18, "review_days": 0.383899233296823, "helpful_class": 0, "review_text": "The staff was very friendly and helpful, and greeted us with a selection of local treats! Rooms were clean and comfortable, equipt with a mini fridge, coffee maker, and microwave. Breakfast was light, but great- a selection of toasts and Pastry, hard boiled eggs, tea and delicious Hawaian coffee. It is close to the beach, and lots of shopping options." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.092552026286966, "helpful_class": 1, "review_text": "I'll start with the positive, the location is great. The carpet was wet with some kind of cleaner when I arrived, after two nights, it left me with a full on sinus infection. The smell of musk and intense cleaning solution hits you like wet blanket upon entry. No hot water, and the bathtub drain was plugged and pooled when showering. The 'fresh' towels were stained. The bed sheets were yellow and 100 years old. My room backed onto the train, which comes by at least every hour all night. The exercise room is a museum. This may have been where they filmed the movie The Shining." }, { "user_review_posted": 101, "user_total_helpful_votes": 37, "expertise": 0.0016681906522330002, "user_cities_visited": 61, "review_days": 0.9737130339539971, "helpful_class": 1, "review_text": "I recently stayed at this hotel for 3 nights as part of a US business trip. The travel company we use had said the hotels in Washington weren't great and on this front, the JW Marriott did not disappoint. Let's start with the positives. The location is amazing, right near the White House with most of the national mall just walking distance away. The gym is excellent. It is large and spacious and has all the equipment you could want. The bed was very sleepable.However, on the negative side, turning up initially at 3pm I had to wait with my luggage in the lobby as check-in isn't until 4pm. Is this the latest check in ever? Then when 4pm arrived no one informed me like they said they would, so I had to go and ask for my room. The best part though was on the final morning when the fire alarms went off at 7am. After evacuating out the front of the hotel we realised it was just our wing of the hotel alerted and evacuated. The rest of the guests were still in the hotel. Also, there were no staff telling us what to do because they weren't aware of the alarm either. Once we were let back into our rooms, we then had the pleasure of being told by loud announcement that everything was OK at regular intervals for the next 40 minutes. The stay here was bearable because I wasn't paying the bill. But, if I was paying the bill for this room-only accomodation, I think I might have given less than 3 stars.However, remembering what I was told about Washington hotels, maybe this is par for the course and on that front I would probably stay here again for business." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 19, "review_days": 0.12376779846659301, "helpful_class": 1, "review_text": "It was a pleasant hotel. Customer service could have been a little better however some of the staff such as bryce and maggie were quite helpful. Its very central, 2 min walk to the union square and 10 min walk to china town. Safe and quiet place. Although a little pricey for Dubai standards however its central hence I give them that much." }, { "user_review_posted": 34, "user_total_helpful_votes": 13, "expertise": 0.0017459482965640001, "user_cities_visited": 353, "review_days": 0.046549835706462005, "helpful_class": 0, "review_text": "We were given a room that had a fan/aircon outside making so much noise it was unbearable. We asked for a different room and were given a twin instead of double. In the middle of the night we were woken up by \"breaking in\" to our room as the staff hasn't updated the system and new guests were given the same room we were occupying!Anyway, the hotel is within a good distance from the city centre and just around the corner there's the old tram line.What was slightly disappointing is that we had to pay for out luggage to be stored." }, { "user_review_posted": 113, "user_total_helpful_votes": 24, "expertise": 0.0009207914314640001, "user_cities_visited": 62, "review_days": 0.14841182913472, "helpful_class": 0, "review_text": "This is a fantastic location to base yourself for exploring the national mall and surrounding DC attractions.We walked most of the time, but public transport is nearby.Our stay was on one of the higher floors in a recently refurbished room. The bed was very very comfortable, the room quite well appointed and the cleaning staff were excellent each day.One tiny niggle was that the in room TV didn't seem to pick up digital stations, however we didn't really spend much time in the room, so it wasn't much of a bother.Highly recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7683461117196051, "helpful_class": 0, "review_text": "I would NEVER recommend that Nobu Hotel suites at Caesar Palace. We booked our trip in June for my son's 21st b-day (Halloween). We called the hotel before we booked to confirm if we have 8 people, we can have a roll in bed when we have two queen beds in a room. They confirmed we could so we booked our tickets online. A few people we talked to said they won't do roll in beds so we called again and they said NO, but they said they had couches that turn into beds. We also requested a room next to each other cause my cousin and I booked together. The day of check in it was a DISASTER. The girl that helped us, was helpless her co-worker was a complete jerk and a snob. I asked for a manger they got a chick that was not a manager and we were supposed to check in at 4. We couldn't check in until AFTER 6. I was completely frustrated and furious. Later that night when I walked back into the lobby, two gentlemen said \"welcome back\" and I said are by chance either of you a manager. One was - Matt Sweet and his co-worker Kodu. They were absolutely amazing. The got us sleeping accommodations, helped with the resort fee, sent my son up an awesome b-day gift and check on us multiple times. Matt gave me his direct number. Matt and Kodu (I know I'm spelling it wrong) were SO AMAZING!!! They made our stay into something horrible to frickin' amazing!! Everyone else I dealt with that day should be fired!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.630339539978094, "helpful_class": 0, "review_text": "We booked a non smoking room and we were put in a room that reeked of smoke. The room was also dirty, looked like it hadn't been vacuumed or dusted. When we called the front desk to ask for a room change, the lady told us the hotel was fully booked. After some arguing, she magically found a non smoking room for us. I did not appreciate being lied to and having to argue to get the non-smoking room I booked. Also, the new room was cleaner but still not thoroughly cleaned. There was buildup and residue on the sink handles and shower handles. The common areas and hallways in the hotel looked like they could use more vacuuming. The complimentary sangria and tapa was like 2 sips of sangria and we never got our tapa because the waitress ignored us and was rude." }, { "user_review_posted": 17, "user_total_helpful_votes": 11, "expertise": 0.003031070091061, "user_cities_visited": 3, "review_days": 0.25027382256297903, "helpful_class": 0, "review_text": "To be fair, I love Marriott properties, so this may come off as biased. However, I am also a frequent traveler both for business and personal, and I have stayed in a myriad of different types and levels of accommodations in the last few years.I had mid-level expectations for this property, only because it is in the midst of such amazing places right there on the strip (like the Aria and MGM, a couple of my personal Vegas favorites). I should never have doubted Marriott.Not only is this place amazing all on its own, it comes with the added benefits of removing some of the non-family aspects of the strip (if that is what you are looking for). I love the fact that it does not have a casino (no smoke, no noise, and I know where I can find casinos), it does not have a major restaurant (I rarely eat at the hotel I am staying at anyway - there are too many great places scattered throughout Vegas), and it does not have a nightclub (again, no noise, less late night crowds, and a calmer atmosphere).The rooms are extraordinary, and it will be my top choice of places to stay when we head back from now on." }, { "user_review_posted": 47, "user_total_helpful_votes": 35, "expertise": 0.0035050157174010004, "user_cities_visited": 18, "review_days": 0.025191675794085003, "helpful_class": 0, "review_text": "My husband and I stayed here by recommendations of a friend. Although the room is small, it still had much of it's old San Fransisco charm which I really appreciated. We stayed on the 8th floor facing the street, if you are a light sleeper, ask for a room not facing the street. We could hear a lot of bottles clanging together and homeless people (generally harmless) in the street. If you like to people watching like we do - this is the perfect room. I liked how the window opened to the fire exit balcony.The actual location was very central to all the shopping including Westfield, Macys and stores like Victoria's secret and Nike in close proximity.I found it a bit far from restaurants with mostly little take away (to go) places and little diners, close to the trolley and also close to a big bus stop (tour bus).The service was fair, check in and check out was an easy process. Although not glamourous or luxurious, it was in my opinion a great boutique hotel and as good as it gets for a 3 stars! We would stay here again." }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 4, "review_days": 0.32749178532311, "helpful_class": 0, "review_text": "My wife and I visited San Francisco as part of our honeymoon this month and, given the occasion, we chose to stay at the Ritz-Carlton.What can I say? This place is fantastic. So that we could use more of our spending money for 'treats' we opted for a guest room on the Club Level. This gave us access to the Club Lounge (photo attached) so that we didn't have to worry about finding and paying for breakfast each day. They do a fantastic lunch/evening food spreadsheet as well, along with wines, spirits and champagne all included in the room price. It's a lovely spot to relax of an evening.The Club Level concierge team was brilliant and was always on hand to give these two strangers to the city a helping hand as to where to go. Starsky in particular was brilliant and fixed us up with a reservation at Harris' steakhouse on a busy Friday evening.We were only here for four nights, but could gladly have stayed forever. When it was time to head out for our flight on to Seattle, they even let us have use of the hotel car (a big comfy 4x4 in this instance) to run us out to the airport at a price which the local taxi firms wouldn't have been able to match.Sadly, San Francisco isn't somewhere we can get to on a whim. But if we could, we wouldn't hesitate to stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.42880613362541004, "helpful_class": 0, "review_text": "the hotel is very well located, my room was clean and spacious with everything you need including a complimentary and fast wi fi. the staff was very nice and helpfu. good breakfast with a good selection of hot food specially prepared." }, { "user_review_posted": 46, "user_total_helpful_votes": 23, "expertise": 0.002317113538563, "user_cities_visited": 428, "review_days": 0.267250821467688, "helpful_class": 0, "review_text": "We loved our stay in the Hotel Nikko. We had booked a room up on the 21st floor. This offered great views of the city. The room was plenty big enough and had the comfiest bed I've ever slept on at a hotel. When we're somewhere new, it often takes a little while to adjust to the bed - not here. A great night's sleep on the four nights we stayed.The breakfast is amazing. Lots of choice, though we weren't brave enough to try out any of the Japanese dishes.The staff were very attentive and helpful. Nothing was too much trouble. Help was always there when needed.The location is fab. 2 minutes walk from Union Square and the cable car terminal meaning it's easy to get around San Francisco. There are a number of homeless people around but they were no bother at all (there were loads in SF generally, not just near the hotel).If we were in San Francisco again, we'd definitely stay here." }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 87, "review_days": 0.797918948521358, "helpful_class": 1, "review_text": "Reservation and check in time must mean nothing here. Tried to check on @ 2:00 pm room not ready, told to come back in an hour, came back, room still not ready. I\u2019ve been traveling for 48 hours from New York. I need a shower and bed. Poor customer care." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 6, "review_days": 0.088170865279299, "helpful_class": 0, "review_text": "This is the second time I have stayed at this hotel and it keeps getting better. From the moment I arrived the welcome was immediate and friendly from the bellman to the front desk. My room appeared recently upgraded and it was appointed perfectly for a business traveler.Breakfast buffet is perhaps the best in town and the freshly squeezed orange juice is a nice touch. Staff is friendly and accommodating throughout the property.One can always tell a well managed hotel by the little things that set them apart and when a maintenance Engineer stopped me in the corridor and inquired about my satisfaction with my stay, I knew I was staying in a property where the team is committed to make things happen.I have found my home in DC. Keep up the excellent work!" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.445235487404162, "helpful_class": 0, "review_text": "Enjoyed our one night stay, check in was fast and courteous, free 1 hour late check out and luggage storage. Great location, enjoyed Lu lu's for food and happy hour. Great people watching from the beach facing seating." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.14950711938663702, "helpful_class": 0, "review_text": "We stayed at the Baymont Inn on a Saturday, and a week later on Friday. The soundproofing was poor and we heard doors slamming all night long. There was no hot water, only warm water. The sausage, scrambled eggs, and waffle batter for breakfast were sub-par compared to most other hotels. There was a great Italian restaurant one block in front of the hotel called Bootlegger. We ate there twice and they had excellent food and service. The location of the Baymont Inn is very good as it is close to the airport, car rental return center, and the South Las Vegas Strip." }, { "user_review_posted": 143, "user_total_helpful_votes": 51, "expertise": 0.0016211307174560001, "user_cities_visited": 45, "review_days": 0.349945235487404, "helpful_class": 0, "review_text": "I spent two nights here in this hotel in Japantown on a business trip. Staff are friendly and very helpful and the room was clean and comfortable. Breakfast was okay except for the coffee which was bad even by US standards. The area is pretty safe to walk around and this is a good base for a visit to San Francisco." }, { "user_review_posted": 323, "user_total_helpful_votes": 232, "expertise": 0.0033767753691130004, "user_cities_visited": 113, "review_days": 0.471522453450164, "helpful_class": 1, "review_text": "Me and my partner returned to the Amara Bangkok for one night and we had a great time at this great hotel.We booked a club room and we got our room on the 21st floor, I thought the receptionist wasn't as friendly as last time though and we wasn't shown to our room like last time neither?The room was great though and i loved the bathtub with the amazing view. The bed was super comfortable and i loved the design of the room.The rooftop pool and bar was as great as i remembered it the first time with the amazing views of the Bangkok skyline.We enjoyed the benefits of the Club Lounge with the free drinks and a great selection of food in the early evening.The breakfast room was as great as the first visit and it had a great selection of Asian and Western food.The location is also great with walking distance to the local MTR station and the great nightlife.We loved staying at the Amara again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.93921139101862, "helpful_class": 1, "review_text": "You could not ask for a better hotel. I loved the location. The hotel is across the street from the beach. Great restaurants and shopping is just an elevator ride away. We had a good time at Maui Brewing Co., in the hotel. Really good food and beer. I had a bacon avocado burger that was so good I ate it three times. The staff was very helpful. Everyone went out of there way to help make our stay more then we could have hoped for. We will definitely be back." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.366374589266155, "helpful_class": 1, "review_text": "Last weekend my sister and I went on a staycation at Embassy Suites. We originally had a room with only one king bed however my sister and I needed two beds. Julia in reservations was so nice and upgraded us to a 2 bedroom suite. We had a bathroom and balcony in each room. I love the Keurag coffee maker and liked having the pool towels in the room. Also when we checked Davin greeted me when we arrived. Super friendly and full of Aloha." }, { "user_review_posted": 5, "user_total_helpful_votes": 9, "expertise": 0.008628489462650001, "user_cities_visited": 6, "review_days": 0.041073384446878004, "helpful_class": 0, "review_text": "Great little hotel for a quick visit to Bangkok. Boutique style with good attentive service. Usual comforts and decent freshly cooked breakfast. Really well located for getting around the centre of the city. Can walk to cafes and bars. But a quiet road." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.265607886089813, "helpful_class": 0, "review_text": "The negative:The Rooms were not so great. Our room carpet was all torn. I could hear everything from the room next door. The positive-the service was good and the beach access was great. So average rating." }, { "user_review_posted": 42, "user_total_helpful_votes": 11, "expertise": 0.001161183882137, "user_cities_visited": 18, "review_days": 0.140197152245345, "helpful_class": 0, "review_text": "The best feature of the hotel is its strategic location, just next to Union square with the cable car running right in front. The building is very old but well kept and most people should like it if they are not too keen on a ultra modern hotel.The rooms are comfortable, although a bit small and congested . I felt the bed was a bit too big for the room, leaving very little space for luggage and moving around. The amenities in the room were sufficient and wifi worked well. Avoid front facing rooms on lower floors as there is too much noise. And do not expect any great views from the back rooms.The staff was very helpful and always available with a smile on the face. The 24 hour tea coffee availability and delicious cookies and muffins early in the morning are a highlight of the hotel.If you want to stay in the most happening area in San Francisco at affordable rates, Chancellor is the place!" }, { "user_review_posted": 22, "user_total_helpful_votes": 7, "expertise": 0.0014344036191100001, "user_cities_visited": 248, "review_days": 0.400328587075575, "helpful_class": 0, "review_text": "The hotel was clean. The location is good. Can walk to the beach. Shops nearby to grab anything you need. Center of Waikiki. Access to Pearl Harbor, downtown Honolulu and beach is great. Restaurant on site is mediocre but works if you need a meal and don't want to go far. The Thai Restaurant across the street is good.The street noise is horrendous. They put me in a room over the front door and even though that door is locked at 9pm, the noise on the street continued most days until 4am. Fountain ran most of the night also. Heard water running while trying to fall asleep.I was here on business. No desk or table in room. Had to work with laptop in bed. Too hard on my back. Room was clean. Shower was extremely small.Staff was very friendly and helpful. Concierge was great as was the front desk help. Stored my lugguge last day safely for the full day before flying out." }, { "user_review_posted": 118, "user_total_helpful_votes": 68, "expertise": 0.0026874028691810004, "user_cities_visited": 155, "review_days": 0.8723986856516971, "helpful_class": 0, "review_text": "Stayed at Hilton hotel O\u2019Hare for a night in May 2019. It is located just very next to the terminal. But the room is tired. The worst part is the bath tub. It has not drained properly when I took a shower. The room is on the 7th floor.Very disappointed." }, { "user_review_posted": 15, "user_total_helpful_votes": 8, "expertise": 0.002478943690463, "user_cities_visited": 5, "review_days": 0.43702081051478603, "helpful_class": 1, "review_text": "Room with tasteful decor, very functional, and super comfy bedding! For a downtown hotel I found my room to be particularly quiet too. Not too many rooms on each floor so didn't experience any noise in hallway from other guests either. The room included 2 bottles of water, refrigerator, Keurig coffee maker to name a few. Perfect home base for a weekend of exploring the city and subway access is right outside the hotel. Lot's of nice restaurants and dining options available too. Staff was very friendly and helpful too." }, { "user_review_posted": 123, "user_total_helpful_votes": 42, "expertise": 0.0015474335478210001, "user_cities_visited": 131, "review_days": 0.555859802847754, "helpful_class": 1, "review_text": "There is a fantastic Thai restaurant that\u2019s in the same area to get to. The rooms are gorgeous and the views are great. Staff is also very courteous. When I come into town I love to stay here as my first choice." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.661555312157721, "helpful_class": 0, "review_text": "I love boutique hotels and this one did not disappoint. We were met immediately as we exited the Uber. The door man took my bag and led us to the desk. The lady there was super pleasant and delightful. We were checked in fast and off to the room. The elevator was broken when we first got there, but was fixed by the next morning.The room was spacious, with a nice sized TV and bathroom. There were plenty of accessible outlets and USB ports by the bed. Lots of indirect lighting and a large TV. The room was clean. The only downside to our room was that the window was in an alley. We could only see the concrete of the next building, but so goes it in big downtown areas.The restaurant, 20E, was excellent. The staff was friendly and immediately made us feel like we were at our local bar. The food was fresh and excellent.I bought the trip for my husband as his Christmas gift. It did not disappoint. Michigan Ave was just around the corner, the Hanncock building was just at the end if the street. There were Uber drivers just a minute away. Best if all the concierge suggested dinner and entertainment that was excellent. Overall, we loved being at The Talbott!!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.471522453450164, "helpful_class": 0, "review_text": "Arrived late night, tired and hungry. Welcomed at reception desk. Booked holiday on the Beach website - full board.On arrival was given food tickets for full board. Reception desk suppose to give us food tickets for all week and provide clear explanation about our stay, terms or conditions.. Instead receptionist said bar is closed (was 11:20 pm) and said try other restaurants and gave us that night food tickets. Everyhing was closed, so we choose Yum restaurant because there were no choice anymore, everything else was closed. Have to say I am not a Thai food fan..Internet poor connection, poor speed, can not browse webpages, took ages to load pages.Book in hotel room outdated, services and restaurantys listed on book not in use anymore. In book they saying bar working 24/7.?? Why then receptionist said bar was closed? Opposite the room was noisy conditioneeer fan, which was working all night. Overall restaurants in this hotel not welcoming guests. Therefore decided not to use them at all. Used local restaurants around Dubai, such as Wagamama and Nandos.Overall I have to say guidance and lack of information is the worst problem in this hotel.Please put a board in reception with a plan of building, locations of restaurants and opening times! It is not a rocket science to do that.Oh and almost forgot.. I forgot to take my room card with me, went in to lift, stopped at 7th floor, then at room realised I do not have room key. Can not use lift without room key. (up I went because lift was in use by lady). Fire escape doors is NOT Marked! Signs guiding to fire escape missing.And for me it took about 2 minutes to find a stairs (fire exit) on my floor. Imagine if you get fire in this hotel what would happen?" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.11281489594742601, "helpful_class": 1, "review_text": "We loved our stay at the Shoreline! Definitely a gorgeous boutique hotel with everything you need within walking distance. A bit on the pricier side for the room size, but it was very clean and modern. The lobby always had ice cold water and pineapple iced tea. The restaurant below had an amazing breakfast/ brunch connected to it - Heavenly.. check it out! But watch out... the lines can get crazy (it's a small place).My ONE negative criticism? The WiFi was unfortunately VERY slow... but then again, maybe that was a good thing to be disconnected on vacation." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.667579408543263, "helpful_class": 0, "review_text": "We just checked in to the hotel a little early after a long flight. Liz was very accommodating and friendly. She let us check in a couple hours early. We have nothing but the best things to say about this hotel and Liz\u2019s service." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.933187294633077, "helpful_class": 0, "review_text": "I have worked in the city for years & just discovered this little gem of a hotel. Located on the Embarcadero. Perfect location for the ball park & ferry building. Staff was friendly & the hotel super clean." }, { "user_review_posted": 44, "user_total_helpful_votes": 25, "expertise": 0.002648129758358, "user_cities_visited": 90, "review_days": 0.284227820372398, "helpful_class": 0, "review_text": "This is the third time I've stayed at the Paramount. It's a wonderful hotel. The staff is friendly and welcoming from the moment you arrive until you check-out. They are always willing to help you with any thing you need and do so with warm, friendly smiles. The rooms are very comfortable and quiet. The hotel is located close to the lightrail station so you can easily travel from the airport to the hotel and back. Parking at the hotel is quite expensive like all downtown Seattle hotels so I would recommend using lightrail or other public tranportation unless you need to leave the city." }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 10, "review_days": 0.5115005476451261, "helpful_class": 0, "review_text": "Room was very nice. Appreciated the robes and slippers. Bathroom was very nice and well stocked. Loved the beds and pillows. Unhappy that there was no coffee in the room.What woman wants to dress and put on makeup and leave the room before a cup of java??? Overall, it was a great experience." }, { "user_review_posted": 101, "user_total_helpful_votes": 84, "expertise": 0.0039274036639010005, "user_cities_visited": 148, "review_days": 0.700438116100766, "helpful_class": 0, "review_text": "My husband and I stayed here for 3 nights at the end of our holiday before flying back to the UK. This was our 7th stay at the Rembrandt and we have recommended it to many of our friends. On arrival the reception staff were friendly and welcoming and we were given a room on the Executive Floor. The room was spotlessly clean with great air con and a really comfy bed. The hotel had a large screen in the lobby to show the World Cup which was nice. The Italian restaurant at the pool has now been opened up to the pool area which is a great improvement. It makes the restaurant more welcoming and we actually had lunch here twice due to this change. The hotel is in a great location being close to the MRT and some great restaurants. The breakfast is very good and the pool area on the 4th floor a lovely place to relax. The rooms are looking a little tired but the hotel is still great value for money and I would have no hesitation recommending it to anyone I know travelling to Bangkok." }, { "user_review_posted": 41, "user_total_helpful_votes": 24, "expertise": 0.002731556610501, "user_cities_visited": 12, "review_days": 0.06188389923329601, "helpful_class": 0, "review_text": "This is a quaint boutique hotel near the Seattle Center and Space Needle. There is a Safeway across the street. Many restaurants in the area within walking distance. We walked to Pike Market also. The room has a fridge, coffeemaker. and microwave. Coffee and popcorn provided. The staff is friendly and helpful. Would definitely stay here again." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 3, "review_days": 0.5481927710843371, "helpful_class": 1, "review_text": "Love the location!! No garbage trucks, party animals or annoying city noises..Fantastic beach out front. Super friendly, helpful staff. Love the shower and amenities. Exercised daily with jaunts to busy Wakiki." }, { "user_review_posted": 20, "user_total_helpful_votes": 22, "expertise": 0.0052300562727570004, "user_cities_visited": 12, "review_days": 0.453450164293537, "helpful_class": 1, "review_text": "Just stayed three nights at this hotel in San Francisco with my husband and seven-year-old son. First if you like shopping, this is your hotel. It is literally next door to the Westfield shopping centre behind union square. There literally hundreds of shops and restaurants on your doorstep, plus very good transport links to all the main attractions. If, however, like me, you have a husband and child who do not enjoy shopping, just leave them in the very well appointed play room at the Zetta while you shop to your heart's content!But location and toys for the boys is not the only thing the Zetta has to offer. It is a well appointed, clean, central hotel with a beautiful lobby full of interesting memorabilia and pictures, as well as a huge cream and blue pool table. There is a buzz around the lobby, which seems to be a popular place for business meetings and drinks. Great for young people. However don't let this put you off if you are travelling with a family because it never got overly loud or clubby.One of the best things about the Zetta is the friendly and helpful attitude of the staff. They were absolutely fantastic from day one with restaurant recommendations, travel information etc. We were always greeted with a friendly smile when we walked into the lobby and made to feel very welcome. Unfortunately we were only staying for three nights, but will definitely return." }, { "user_review_posted": 92, "user_total_helpful_votes": 33, "expertise": 0.0016310944163800002, "user_cities_visited": 40, "review_days": 0.504928806133625, "helpful_class": 1, "review_text": "Stayed here for three nights . Perfect location for the bike rides over the Golden Gate Bridge and trips to Alcatraz . Area is safe enough but loads of homeless sleeping nearby . Hotel has a large beer garden with fire pits and games for the kids ( ping pong in a huge tube, giant connect four etc )Room was nice , bit noises if people above are moving around . Loads of restaurants nearby" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.278203723986856, "helpful_class": 0, "review_text": "I went in and normally people are cranky or plain faced but SARA was great! She was sweet, helpful, and very welcoming. She made my stay very comfortable. Loved the customer service. And the quality of the hotel was GREAT! The check in was quick and easy! The hotel is near so many places to eat and shop! Great location too, very SAFE!!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.378970427163198, "helpful_class": 1, "review_text": "This hotel was so amazing that we decided to make it our Thanksgiving *pilgrimage* every year! (We're on our third visit) the staff is really outstanding and super friendly. The Union Square location really can't be beat. This hotel also allows animals on certain floors. A hotel that caterers to me and my silly dog is one I'll write an amazing review for anytime! Plus: free wine hour- need I say more?" }, { "user_review_posted": 23, "user_total_helpful_votes": 5, "expertise": 0.0009450752941960001, "user_cities_visited": 7, "review_days": 0.09857612267250801, "helpful_class": 1, "review_text": "in a newly refurbished room with really large comfortable bed and super efficient and quiet air conditioningstaff are wonderful and very helpful the hotel shuttle bus to various locations was both helpful and also free" }, { "user_review_posted": 96, "user_total_helpful_votes": 36, "expertise": 0.0017102504689390002, "user_cities_visited": 34, "review_days": 0.305038335158817, "helpful_class": 0, "review_text": "We are Marriott property frequent stayers. In fact we are at the Elite level and on 2 recent stays at this hotel we were on the 3rd floor: first few nights we had a balcony, but the 2nd stay of 2 nights did not and we had a view of the train tracks and the building next door covered in construction site tarps. The staff is friendly, the bellman and taxi/driver reservation staff was helpful, the concierge was very helpful. The location is great for walking the harbor and market and restaurants nearby, but I wish they could re-configure the hotel to give more rooms better views, and restaurant up high (roof top) with views...then I wouldn't mind paying more per night with the train going by the whole night." }, { "user_review_posted": 30, "user_total_helpful_votes": 19, "expertise": 0.002964434146162, "user_cities_visited": 3, "review_days": 0.6533406352683461, "helpful_class": 2, "review_text": "I stayed at the El Cortez for two nights at the end of March 2018. I had done a walking tour a couple years ago and heard and saw all the reinvestment into Downtown LV, so I opted to try one of the hotels and take in the downtown experience. I liked downtown but wasn't too keen on the hotel.You must know that The El Cortez is not like the major casinos down on the strip. Most of my Vegas trips had me staying on the Strip so I was not mentally prepared for this (my fault). So if you intend to stay here - be prepared.There are pros and cons and I'll do my best to touch on both.If your visit to Vegas is to drink, gamble and pass out, this hotel may be a good value for you. The room prices are affordable and reasonable. They have a number of slots and table games. They're also one block away from the Fremont Experience that gives you access to other downtown casinos, shops, restaurants and attractions. Since downtown has had some major redevelopment, you're also next to a number of newer bars and restaurants that are pretty hip.The El Cortez is an older casino/hotel with a lot of history. it's small but big enough to give you a variety of games and a couple of restaurants.Unlike some others, I didn't have a problem with noise as I was on the 8th floor and facing towards the north. I got a designer suite which had a comfortable couch and side chair, refrigerator, jacuzzi tub (which I loved), windows that partially opened along with some cool lighting fixtures that had dimmer switches.The Cons: It is an old casino hotel and it shows, from the small check in counter to the small and slow elevators to the empty soda vending machines on your floor. I had some doubts when I first went to their website. It's poorly formatted and lacks enough pictures of the rooms. The site claims to offer you a free prime rib dinner if you book online. I booked online and there was no mention of this free dinner in any of my reservation information. When I checked in the gruff old man didn't mention it either, when I asked about it he said that he has never seen the web site and doesn't know about it but reluctantly gave me a voucher for the dinner while grumbling that I'll only save $10.I spent a little extra to get the designer suite. There are four different themed suites and when I asked what suite I'll get the gruff old man said I'd get the Big Sleep, which is what everyone gets because the other ones are never available (hmmm, I wonder if they even exist now). Maybe he was having a bad day but I was polite and respectful and his \"I don't give a crap\" attitude really rubbed me the wrong way.I get up to my room and the Designer Suite is.... right across from a gurgling ice machine. It's loud and when I go into the room I can still hear it through the door. When I ask if there's another suite that is not across from an ice machine - surprise, every suite is across from an ice machine at the El Cortez! (right next to the ice machine is a door leading to a room with a utility elevator and a vending machine... funny how no one has thought about moving the LOUD ICE MACHINE from the hallway and into that room).The mattress was thin and on a slat bed frame. There was no box spring so I could feel the slats when I laid down. It wasn't comfortable to me at all. And yes, I heard the ice machine until I fell asleep.I did get my free prime rib dinner, and I liked the meat but the rice and vegetables were bland/dead tasting and I think they were microwaved because they were incredibly hot. The next morning I discovered that there was no room service. One must place their order then come down to the restaurant to pay and bring their food back up to the room - it's not horrible, but they don't really tell you that either.OVERALL: I didn't know what I was getting into. I made the wrong assumption that this would be like the majors but just smaller. I learned my lesson. El Cortez is like a do it yourself hotel and if you're okay with that you won't have a problem. But if you expect to have the same creature comforts that you do at the majors on the strip you'll be disappointed. If you're looking for a budget trip off the strip you may enjoy this location. Unfortunately, this did not work for me and i won't be returning. If you need the creature comforts, save up and level up." }, { "user_review_posted": 64, "user_total_helpful_votes": 21, "expertise": 0.0014826768178300002, "user_cities_visited": 46, "review_days": 0.284775465498357, "helpful_class": 1, "review_text": "Great property in a very handy location to the strip. The hotel is located one block back from the strip with easy access to the Miracle Mile Shops across the road and Planet Hollywood. As this wasn't a casino hotel, we found it to be a good choice for our family. Our room was really well appointed, the sofa beds for the kids was fantastic and the separate bathroom was great. Very spacious overall. The biggest drawcard was the kitchen and laundry facilities in the room. Staff were readily available to help with anything we needed. Small cafe and store downstairs but we didn't really shop there, plenty of other options close by." }, { "user_review_posted": 16, "user_total_helpful_votes": 13, "expertise": 0.0038342712126220005, "user_cities_visited": 14, "review_days": 0.18181818181818102, "helpful_class": 0, "review_text": "My partner and I only stayed for one night unfortunately. However we had a really lovely time! The hotel was very easy to find, its in a fantastic location from most of the cool spots in south beach. We got a really warm welcome, a beautiful room, VERY comfy bed and pillows and just a generally good feeling. I would definitely stay here again. The hotel is 5 minutes away from Ocean Drive, we rented free bikes and cycled up and down in the sunshine - i was really perfect. Thankyou team Anglers!" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 1, "review_days": 0.74644030668127, "helpful_class": 0, "review_text": "Hotel was amazing! Great location! Loved that it is connected to the Water Tower Place mall. Fabulous pool, steam room and spa! The nicest hotel we have ever stayed at! Highly recommend! It is a bit pricey! But the location, views and cleanliness. 10 star hotel!" }, { "user_review_posted": 1243, "user_total_helpful_votes": 372, "expertise": 0.001342617410672, "user_cities_visited": 173, "review_days": 0.030668127053669003, "helpful_class": 0, "review_text": "It is the perfect location for the city. We stayed in a corner room which was great. I understand that they are doing a needed remodel. The concierge was wonderful at recommending a segway tour of the city. The managers reception and breakfast were great and catered to gluten free. We ordered in a wonderful pizza after reception hours." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 8, "review_days": 0.16484118291347202, "helpful_class": 1, "review_text": "Stayed 4 nights in September. Booked the night before via the hotels own site and got a good deal. My room came with premium WiFi which was OK. The FOC WiFi is only adequate for checking emails etc...Location is amazing as right next to Union Square.Used Starbucks which is in the building for breakfast and there are plenty of restaurants around the hotel.All staff (mainly Japanese as it's a Japanese hotel) are friendly and courteous. Upon asking, the receptionist upgraded me to a suite which was excellent. The mirror in the bathroom had an inbuilt TV and the bathroom also had a standalone shower & a separate bath which is rare nowadays.The concierge was very helpful in finding me a local mosque to pray Friday prayers in and emailed me details within minutes of being asked.Housekeeping were very good & kept the suite clean & tidy.I lost my credit card in Reception which they found and got back to me the day after.The only negative is that the location is very central and SF seems to have a big homeless problem and you see some of these homeless people not far from the hotel. The location whilst excellent seems to be an issue as the homeless seem to want to congregate around Union Square which is close to the hotel. The hotel have 24 hours security on the doors and they are very polite & open the doors for you.Overall, an excellent hotel and a great base to explore SF.Definitely recommended." }, { "user_review_posted": 43, "user_total_helpful_votes": 9, "expertise": 0.0009058040743220001, "user_cities_visited": 50, "review_days": 0.703723986856516, "helpful_class": 0, "review_text": "This is my second time staying at the Renaissance for a large professional meeting. The layout for meetings is very good, lots of rooms of different sizes, all conveniently located within the hotel itself. The rooms are comfortable and good sized. The fitness center was under construction when I visited but there was lots of equipment, so I think it will be great when the remodeling is finished. One tip for meeting attendees - if you want to go to the Starbucks that is part of the hotel, they use the mobile app, so order ahead and skip the lines of other conference attendees!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.487951807228915, "helpful_class": 1, "review_text": "This is one of the best hotel here in San Francisco. It's worth every penny. The rooms are great no matter what level you get as well as great customer service and centrally located near everything. Not far from the Golden Gate Bridge and plenty of great for places to eat." }, { "user_review_posted": 68, "user_total_helpful_votes": 55, "expertise": 0.0038164222988100005, "user_cities_visited": 15, "review_days": 0.013143483023001001, "helpful_class": 1, "review_text": "Although, on our last vacation, we did not actually stay at The Kahala Hotel & Resort, we wanted to write regarding the outstanding and very informative and helpful service which we received from the Concierge Desk - from Peggy, Carolyn and Cameron.We had just had an excellent and leisurely lunch at the Cabanas Seaside Grill in this Hotel, and passed by the Concierge Desk on the way out.Peggy, Carolyn and Cameron were so friendly and told us some of the history of this magnificent Hotel complex and about the December 31st 2014 New Year's Eve special celebration evening.They were so very, polite, helpful and knowledgeable, and they made our visit to this Hotel even more worthwhile.Mahalo to the Management and StaffJanet and Richard" }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 7, "review_days": 0.647864184008762, "helpful_class": 2, "review_text": "Comfy like your favorite pair of old shoes you just can't let go of. Yes, there are other options. Yes, we like shiny and new. But no, I like my comfort. This place is weathered but the rooms are clean. They do show wear and tear but I'm not there to stay in my room the whole time. I appreciate cleanliness and this place is it. You can't beat the variety of slots, restaurants and great prices. I appreciate security checking room keys to go up to the rooms and the fact that the side doors going to the elevators are closed late at night. Go to the cafe for great food and reasonable prices! My nephews LOVED the hot chocolate. They have something for everyone with their food choices. Burger King for the kids, Starbucks for the adults, the cafe for all of us. The breakfast buffet was worth the price. Actually it was too good a deal. The choices are excellent and my brother's omelette was prize worthy! Excellent service everywhere. No complaints at all. Again, this isn't a strip resort so don't expect it. This is a humble place that is actually a hidden gem. Definitely coming back!!" }, { "user_review_posted": 16, "user_total_helpful_votes": 17, "expertise": 0.00504799735187, "user_cities_visited": 12, "review_days": 0.8702081051478641, "helpful_class": 0, "review_text": "Staff are excellent cannot praise them enough from the guys that help you across the road to the waitresses at breakfast they couldn't do enough for you. Breakfast a big variety to and try the omelette really nice .Hotel was very clean..If you go expecting all the Ritz you might be disappointed however its likea very posh premier in with massive beds and pillows that I wanted to take home ..As a group of 4 we would all like to thank the staff especially." }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 12, "review_days": 0.914567360350492, "helpful_class": 0, "review_text": "My wife and I stayed in a One Bedroom Suite on the 37th Floor for 4 nights in July 2019.The check-in experience was a difficult process. We arrived to the hotel around 8pm and I had checked that a Suite Upgrade was available online in the taxi from the Airport. When arriving at the hotel we were given a 1 room upgrade, despite 3 further being available. When pressed, we were offered the Suite but asked to wait for a 'while' for it to be ready. We went to the lounge and for an hour and where then given the keys.The Suite is nice and has some lovely features, with a beautiful bathroom and very comfy bed. The layout is strange and feels quite detached between the sitting area and the bedroom. There are very few power sockets, and the sitting area ones are not universal, only the ones in the bedroom are.The gym facility is good and offers a range of equipment and weights. The pool is clean and has a nice view. The Octave Bar on the roof has fantastic views across Bangkok and it's a lovely setting for a few evening drinks. We were turned away from Octave one night due to a private function, which feels insulting somehow as an in-house guest, but it's understandable.Once settled in the hotel it is very homely and relaxing. The staff excel in making you feel welcomed and greet you with beaming smiles at every opportunity, they are truly lovely. The Executive Lounge is very good with a great selection of food throughout the day and drinks in the evening from 5:30-9:30pm. The staff in the lounge are wonderful, Pan, Kea and Aire are particularly lovely and very friendly.The breakfast at the lobby level restaurant is fantastic and has a great selection, the eggs Benedict is scrumptious. It does get very busy and on one day we were told it would be a 10-15 minute wait. We went to the lounge instead which has a good selection, but not quite the same as downstairs obviously. There is a notice about the busy times for the breakfast, but the facility is not big enough when it's busy.It can be a frustrating wait for the lifts at busy times.The location is excellent, with Thong Lo BTS within a few minutes walk." }, { "user_review_posted": 9, "user_total_helpful_votes": 1, "expertise": 0.000429095099733, "user_cities_visited": 3, "review_days": 0.527382256297918, "helpful_class": 0, "review_text": "Spent 4 nights here; beds are comfortable, the a/c is wonderful and everything is clean.The staff at the front desk were very helpful and answer every question and cater to every need.The restaurant next door is delightful and the breakfasts are delicious!Would definitely recommend." }, { "user_review_posted": 273, "user_total_helpful_votes": 50, "expertise": 0.000778837918857, "user_cities_visited": 46, "review_days": 0.37623220153340603, "helpful_class": 0, "review_text": "Had not stayed in a Days Inn for a while but chanced on this when looking for an affordable place after the conference hotel was all booked up. Turns out the room (on the sixth floor) that I had was simple but clean and functional.That included the complimentary free (but unsecured) wifi. The bed was comfy. An added bonus was the (new) SoapStone cafe/restaurant/market across the street which is excellent and open from 7 - 22. I liked the whole setting so much that I decided to extend my stay from 3 to 6 days (at an even better rate than the days before). Beat that." }, { "user_review_posted": 79, "user_total_helpful_votes": 48, "expertise": 0.0028394766871000002, "user_cities_visited": 116, "review_days": 0.331325301204819, "helpful_class": 0, "review_text": "We loved our stay at the Hyatt Regency SF! The building is an architectural gem, the atrium is breathtaking with the sculptures and fountains. We were on a high floor but not water view, even such we had a nice view of the bay bridge and ferry building. Staff was always a complete joy to interact with, at checkin, checkout and every time in between. Even though the atrium is lively most of the day and into the evening, the rooms are so well insulated you wouldn't know it. We didn't hear a thing from outside.I did feel like the room was a little dated in the decor, and was taken aback by the bathroom. It didn't match the caliber of the rest of the hotel at all. It was tiny with barely enough room for the toilet and combo bath/shower. Like something out of a low-range motel. My only other warning is that even though the hotel is centrally located, it's in a business district and many dining options are going to close up early.Found the market downstairs to be a very handy place to pick up snacks and breakfast. We exclusively used transit during our stay and the location was awesome for accessibility, it's just a few steps from the Embarcadero BART/Muni station as well as the F line to the wharf. We used transit to easily reach the zoo, several parks, and the wharf.I'd love to stay here again next time I'm in SF!" }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 27, "review_days": 0.767798466593647, "helpful_class": 0, "review_text": "We checked out today after two nights here. What a great hotel, all the staff were incredibly friendly and helpful from first arrival to departure. The room (519), was clean, quiet and beautifully decorated with a comfy bed and great shower. Our in room safe wouldn\u2019t lock but it was fixed in five minutes after a quick call to reception. Good choice of continental buffet and a la Carte breakfast. Very nice lobby bar that opens on to the street (although the drink prices are a bit higher than elsewhere in Bangkok). We had an experience each day included with our room but unfortunately only got to use one, the dim sum high tea which was lovely. I would recommend this hotel to anyone it\u2019s an oasis in the bustling heart of ChinaTown." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.950711938663745, "helpful_class": 0, "review_text": "1. Room description differ from advertise.2. Courtesy of staff way below par.3. Master control In room faulty. Took 45 mins to rectify.4. Cold hot shower spewing hot and cold water intermittently.5. Location not as close to any malls except one not popular mall which is around 15 mins walking.6. Problem resolution takes ages and not really wholeheartedly7. Non smoking room air-conditioning spews out cigarette smoke smell" }, { "user_review_posted": 36, "user_total_helpful_votes": 62, "expertise": 0.008250885774884, "user_cities_visited": 17, "review_days": 0.10460021905805, "helpful_class": 0, "review_text": "OMG I died and went to heaven. If you are looking for that luxurious condo feel, the Boulan South Beach is where you want to be. It is like your home away from home. We booked the deluxe 1 br suite with 1 and \u00bd bathrooms, full stainless steel kitchen, and the (must have) deep soaking tub. We never get in the deep soaking tubs but we love to marvel at them. Lol The customer service was impeccable and the free breakfast was great. The bed was very comfortable. The room d\u00e9cor was very chic and we loved the brick wall in the family room. The wrap around balcony was great. The location is perfect. It is not in the middle of the action but not too far either. If you are looking to wow you guest the Boulan is the way to go." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.28094194961664803, "helpful_class": 1, "review_text": "I had a very difficult day and a previous reservation I made at a different property was not honored due to the hotel being overbooked. When I arrived at the RL, Tylor went over and above to make me feel welcome and get me settled into my room. She is a terrific employee and certainly one of the best hospitality professionals I have ever had the opportunity to meet. Thank you Tylor. You took my bad day and turned it into a great day due to your kindness and caring attitude for your guests. I look forward to my next visit to the RL Hotel." }, { "user_review_posted": 33, "user_total_helpful_votes": 8, "expertise": 0.001066607819338, "user_cities_visited": 12, "review_days": 0.8658269441401971, "helpful_class": 1, "review_text": "We recently spent several nights at the Tahiti Village Resort. This was a very nice place to stay. It is somewhat away from the hustle and bustle of the strip. This is not a problem unless you want to be in the middle of all the action. This was our second trip to Las Vegas so we didn't mind being off of the main drag since we had experienced all that on our last trip. Tahiti Village has a shuttle that they run every 30 minutes to the strip, every day, so that was very convenient. They also run a shuttle to Town Square Mall on Friday, Saturday and Sunday. This is a neat place to experience also. A few things that make this resort convenient are there is a Denny's literally in the parking lot, very convenient for breakfast or anytime for that matter. But we loved going to the on site restaurant 17 degrees. They have social hour specials from 2-5 in the afternoon. We enjoyed it so much our first evening there and the food and drinks were really good, that we ate there every evening except one. Great place to stay!" }, { "user_review_posted": 386, "user_total_helpful_votes": 114, "expertise": 0.0013234931758630002, "user_cities_visited": 393, "review_days": 0.532311062431544, "helpful_class": 0, "review_text": "The small hotel is oozing frenchness, the music, the decorations, its everywhere, a little strange while in San Francisco. In saying that the room although small was really comfortable, with great coffee (although why do they insist on leaving decaf when we never drank it) Breakfast was in the french restaurant downstairs which was really friendly with a good selection. The hotel was quiet and very close to Union square." }, { "user_review_posted": 107, "user_total_helpful_votes": 32, "expertise": 0.0013415953331860002, "user_cities_visited": 128, "review_days": 0.102409638554216, "helpful_class": 1, "review_text": "I had read reviews that indicated how good the staff were here.I knew as soon as I arrived and they opened my door that they treated their guests well. Check-In was a breeze, as a matter of fact we check in about 10pm and the kitchen closed at 10:30, so we let our bags go up to our room and grabbed a quick bite. The prices for bar food were a bit high; to be expected at a hotel.We got the breakfast package - which was very good. That actually carried us through to dinner most days and wait staff was nice/Our room had floor to ceiling windows, the bathroom had plenty of counter space, the room was clean.... I always check it over to assure I will not get any BB bites!Early afternoon, in the lobby, fruit-water and cookies ;-)Concierge desk most often had two people and, although they did not have computers for guests they was a computer dedicated to printing boarding passes.Free Wi-Fi in lobby. Lobby is medium size, comfy if you want to hang out. Bar is ok, not to noisy - music is annoying though.Staff is more than willing to help with anything you need.Location is great, Union Square: transportation, shopping, tourist spots" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.594742606790799, "helpful_class": 0, "review_text": "Charming atmosphere, spacious rooms, very warm and responsive service. Manager and staff to be commended. Perfect location, halfway between Government locations and fancy Georgetown area. So far my first choice in D.C.!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.656626506024096, "helpful_class": 0, "review_text": "The front desk - Ronald - was wonderful accommodating all our needs as he saw how tired we were from the trip to arrive in DC. He ensured we were happy with our room and had all we needed for a perfect stay. Very thankful and slippers and robes were personally brought to our room thanks to him!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8170865279299011, "helpful_class": 0, "review_text": "This resort is breathtaking - truly a beautiful location. Dined here in 2017, first time staying here and I am extremely pleased. The rooms are nicely appointed, staff are friendly and recognized me by name, service was impeccable, and the dolphins were fun and delightful. This resort is nothing short of amazing ! First rate all the way - will definitely recommend." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 4, "review_days": 0.54381161007667, "helpful_class": 1, "review_text": "My husband and I stayed here for a week and we were beyond pleased with the room, customer service from the friendly staff, and the perfect location. We booked the hotel through Hawaiian Airlines for a flight-hotel bundle and thought that this hotel was very reasonably priced. We upgraded to an Ocean View Select room, which ended up being located on the 21st floor and had a spectacular view of Waikiki Beach from our balcony. The king bed was very comfortable and the room was more than spacious enough for the two of us. Everyone that works here is very friendly and accommodating, from front desk and housekeeping to valet. The location is great because you are right in the downtown area and you only have to walk across the street to get to the beach. The hotel lets you borrow beach towels and beach chairs each day. We always felt safe and welcome during our stay and can't wait to come back soon for another visit. I've already recommended this hotel to friends and family wanting to experience Oahu." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 6, "review_days": 0.7294633077765601, "helpful_class": 0, "review_text": "The HI Vacation Club Desert Inn was excellent. I have been to Vegas many times and have stayed at both strip and off strip hotels. This is one of my favorites. We spent five nights in a two bedroom unit (room 310). It was clean, comfortable and quiet. There are multiple pools, a great little cafe and a convenience store. They offered regular shuttles to three strip locations. The price was great for a two bedroom unit - $169 including tax and no resort fee. I would definately stay again and highly recommend for anyone that is ok being off strip." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.36144578313253, "helpful_class": 0, "review_text": "Brief visit, but loved this little hideaway (hiding in plain sight; after all, Union Square is just across the street). Loved the staff\u2014props to Omar and Eguardo! Loved the quiet rooms, occasional clanging of cable car bell aside. Loved the location\u2014BART and many major attractions were only a few minutes walk away. Most of all, having been caught in a two-day torrential rain storm, I considered the complimentary hotel umbrellas worth their weight in gold." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 3, "review_days": 0.8225629791894851, "helpful_class": 0, "review_text": "Best service ! Had a early check in with no problems everyone that works here is so friendly and go above and beyond to make sure your happy ! The hotel is so lovely ! It\u2019s a beautiful historic hotel." }, { "user_review_posted": 99, "user_total_helpful_votes": 33, "expertise": 0.001507962779065, "user_cities_visited": 77, "review_days": 0.258488499452354, "helpful_class": 1, "review_text": "A decent location; could be better. Not many restaurant choices in the area. Only one restaurant in the hotel. The InterCon Lounge is ok, but subpar to those I've been too before. The rooms are decent. I was upgraded to a Junior Suite. The view was horrible and the room was just ok. In the end, probably would not stay at this SF InterCon again." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.512048192771084, "helpful_class": 1, "review_text": "Very relaxing. Especially the spa tub. A home away from home. Away from the busy strip. Loved the feeling of relaxing in quiet after hanging out at the strip which is very entertaining and extremely loud" }, { "user_review_posted": 22, "user_total_helpful_votes": 4, "expertise": 0.0007723711795210001, "user_cities_visited": 12, "review_days": 0.28587075575027304, "helpful_class": 0, "review_text": "This Hilton Garden Inn met all my expectations. New and fresh and convenient to a number of areas. Lots of building going on around so it will only get better. I walked to meet other friends near the mall and it took 30 min. Uber rides are <$10 for other sites. I would have liked a complimentary breakfast like I had at other locations but all other services were nice. Valet is quick and easy. Did not use the restaurant or fitness facility but both are new. Good stay!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8877327491785321, "helpful_class": 0, "review_text": "during checkin- Ms.Edan was very helpful & friendly. Restaurant- Mr. Meder had given good service and it was our anniversary on that day - the arrangements were quite interesting and overall good ambiance. We took room on higher floor - 19th and the view of Burj Al arab was astonishing however there was some construction going on the other side, also we had unlimited complimentary access to wild wadi waterpark, overall experience was good." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.36801752464403004, "helpful_class": 2, "review_text": "As a timeshare owner,we had a business event with a large group, I was not able to secure additional rooms thru the bonus bookings but found some available at a higher rate thru Travelocity. Travelocity charges a daily resort fee of $20, I called Diamond Resorts, explained I was owner and asked if the daily resort fee could be waived. I was told to explain the circumstances upon check in. At the front desk check in upon arrival, I was given the number to call for owner services with the explanation the clerk did not have the authority to waive the fees. Upon calling owner services, I was referred to the front desk again. I explained to owner services this had gone full circle and had gotten no help, I was told to try again at front desk this time asking for manager. So now back at the front desk again asking for Manager, and additional problem has developed in the meantime. Two rooms for our party were not available and had to be placed in studio units instead of the 1 BR units that were reserved. The front desk staff was like smiling zombies, said they understand yet did nothing to rectify the situation, As an owner I am very disappointed in the lack of customer service and would like to sell my timeshare. Hotel staff is more concerned with customer satisfaction than Polo Towers is." }, { "user_review_posted": 44, "user_total_helpful_votes": 14, "expertise": 0.0014344036191100001, "user_cities_visited": 20, "review_days": 0.16265060240963802, "helpful_class": 2, "review_text": "It was our first family trip to Bangkok. We stayed there for several nights. It was a modern 5 star hotel, which was very nicely designed. The hotel was located in the central part of Bangkok. It was at the same complex of CentralWorld. We never had any problems finding food in CentralWorld. With more choice to explore that the time we had, the place was just heaven for food lovers.The hotel was very clean. The service was excellent. They offered quite a lot of menu for the breakfast. And they were all very nice." }, { "user_review_posted": 69, "user_total_helpful_votes": 35, "expertise": 0.0023522940063670002, "user_cities_visited": 46, "review_days": 0.46987951807228906, "helpful_class": 0, "review_text": "The hotel is very well located in the area close to Union Square and to the BART station. The rooms are nice even if nothing of particular. Very nice and gorgeous breakfast available in the morning. Not so nice my experience because my booking with Booking was not recognised at the reception and they pretended to charge 150 USD more per day!!! They simply said that I had to call Booking and clarify the issue. After a very long arguing they did it and recognise they were wrong. It took an hour to approve my original non rate, after I had a 12 hours flight from London. Not pleasant not needed not repaid by the upgrade if the room." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.406352683461117, "helpful_class": 0, "review_text": "Hotel is a converted three story apartment building from 1918. It's rooms are large and comfortable. In a great area that is walkable to many major attractions. The staff is super friendly. Be aware that there is no elevator." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.9704271631982471, "helpful_class": 0, "review_text": "I loved my stay here! The staff was so professional and nice. We stayed 3 nights and did not want to come back home..breakfast was fabulous..we will definitely be back. Keep up the good work ladies and gentlemen." }, { "user_review_posted": 51, "user_total_helpful_votes": 23, "expertise": 0.0020791280210630003, "user_cities_visited": 136, "review_days": 0.786418400876232, "helpful_class": 0, "review_text": "Clean and spacious enough rooms. Air conditioner is noisy but otherwise it is a good hotel. There are rooms with balconies which we couldn\u2019t upgrade to due to availability but I reckon it is worth the extra $20 a night to be able to let some air in the room!Beds are comfortable and bathroom is compact but clean.Location is good - can get to most things easily enough.Recommend for short stays." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.859255202628696, "helpful_class": 0, "review_text": "My room was amazing from the view to the comfortably. I was able to enjoy the restaurant Perry's and all of the amenities that it had to offer. The concierge and the housekeeping were very all mannered and helpful." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.703723986856516, "helpful_class": 0, "review_text": "We loved our stay here at the Homewood Suites! Jessica, her manger and the DAY STAFF were AWESOME, we stayed on the 7/7..they were all we so, kind, so helpful. I have a handicap, and bad allergies and everyone completely went out of their way for me and my family. They just wanted to make sure everything was comfortable for us. I just wanted again to thank them all. The room was so comfy and clean and the pillows were the best!!! Jessica keep smiling!!! Your new NY family xoxo !!" }, { "user_review_posted": 85, "user_total_helpful_votes": 43, "expertise": 0.002345671800663, "user_cities_visited": 39, "review_days": 0.21686746987951802, "helpful_class": 0, "review_text": "Great location for the hotel. My only complaint is that my room was REALLY far from the elevators. Next time I will request one closer. Very spacious rooms with soundproof windows. Note that there is no full length mirror in the room." }, { "user_review_posted": 14, "user_total_helpful_votes": 8, "expertise": 0.002663892435491, "user_cities_visited": 9, "review_days": 0.23384446878422702, "helpful_class": 0, "review_text": "Spent four nights at The D. We have been staying downtown for the last several years. We leave the strip to the younger ones that are trying to impress. Anyway, we usually stay at the Golden Nugget, but a friend recommended The D to us. I always read Tripadvisor reviews before booking and usually find I don't always have the same experience as the reviewers. I will say that the most mentioned items on the review list, we did experience - long wait to check-in and noise.Check In - we arrived early and knew we would not be able to check in at that time. It was in the morning and there were two people working the desk. No problem - not busy. We talked to the very nice desk clerk to request a high floor in the back. She made note of a room and said for us to check back around 3:00. Of course at 3:00 is when everyone is checking in. Fortunately I got in line about 2:45 with only three people in front of me. By 3:05 there was a line of probably 30 people - and only two clerks checking in. To me this seems a problem that should be addressed as almost every reviewer has mentioned the long line to check in.Noise - we got a room on the 23rd floor in the back away from Fremont Street. The noise did not bother me so much, but the band noise could be heard above the air conditioning fan. It did not keep me awake, but some mentioned it really bothered them, so I wanted to mention that there is still noise up high and away from the street.Room - to me the room was nicer than the Golden Nugget Rush Tower. We had a corner King. What I liked the most over the Nugget is the light. Windows wrap around and there is plenty of light. I do not like dark hotel rooms. The room was clean, the bathroom and shower were big and very nice. The room had a mini fridge, a couch and a table with two chairs - plenty of room for all of it.Overall - I would stay here again!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.714129244249726, "helpful_class": 0, "review_text": "Paid over $500 per night. Expected a lot. Got a good view, period. Room too small and not even courtesy bath robe or slippers provided. Air con sounded like a coffee grinder. Pay extra for b\u2019fast, WiFi, water, parking. Paid $70 per night in extra \u2018taxes and fees\u2019. Anybody who gives this hotel 10 is deluded. It is 3 star at 5+ star pricing. Compare with Fairmont Waterfront Vancouver to see what this price level should deliver." }, { "user_review_posted": 86, "user_total_helpful_votes": 42, "expertise": 0.0022606611599930004, "user_cities_visited": 16, "review_days": 0.354326396495071, "helpful_class": 1, "review_text": "Loved this place, stayed on the 23rd floor beach front, amazing. The resort fee is a bit of a take but it's everywhere so what can you do. Great bar downstairs, overall absolutely enjoyed every minute. Planning on staying again next year!" }, { "user_review_posted": 17, "user_total_helpful_votes": 42, "expertise": 0.011884131342043, "user_cities_visited": 15, "review_days": 0.332420591456736, "helpful_class": 0, "review_text": "After a 3 week budget-conscious trip, we \"splurged\" and spent the last 3 nights of our trip at Nouvo. We loved the location for it's proximity to Khao San Road. Breakfast was the best we had and looked forward to it every morning. Staff were courteous and friendly. The room was huge, clean, and modern with comfortable bedding. The rooftop pool is gorgeous and I wish we had used it more!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.837897042716319, "helpful_class": 0, "review_text": "Modern and very comfortable property just a few blocks from Pike Place. My Partial View King was spacious and well appointed with comfortable bed, modern bathroom and really cool lighting options. The hvac was quiet and easy to control. The elevator bell was loud and could be heard in my corner room, however." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 145, "review_days": 0.7108433734939751, "helpful_class": 0, "review_text": "The hotel is large, rooms are a bit small, but that should be expected with such a central location. . A convention destination. Excellent location for accessing city. Washington Zoo and National Cathedral nearby. Quick access to the Metro Red Line, Dupont Circle Station Exit station at Q-street, short walk uphill on Connecticut." }, { "user_review_posted": 47, "user_total_helpful_votes": 32, "expertise": 0.003195128192487, "user_cities_visited": 31, "review_days": 0.211391018619934, "helpful_class": 0, "review_text": "We arrived late and were upgraded to a beautiful corner suite overlooking the Potomac and Watergate. All staff went above and beyond. The gal that checked us in ( I think it was Kathy? Beautiful Asian gal) was super nice and we were grateful for the upgrade. I think some of the rooms on our floor were having some construction or redos in them, but we never heard a sound. The green lights outside the hotel made it easy to find at night. My cousin drove down and stayed with us and we were able to have her car in valet parking. We were close to the subway, which we used a lot. We walked to The Bayou restaurant for dinner. That was a good New Orleans restaurant close by recommended to us by the nice guy at the front desk (African Amer.) Sorry didn't catch his name. The Foggy Bottom area is very walkable. I would definitely stay there again." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.10186199342825801, "helpful_class": 0, "review_text": "This was our first stay at Omni. Convenient location next to Embarcadero, China Town and Union Square. Super friendly staff. We ate breakfast at the restaurant 2 of our 3 mornings there and it was excellent both times. This is a very clean and comfortable high-end hotel with extra touches like turn-down service. We even had candy or a cookie in our room every evening. The price is a little high for us, but well worth it." }, { "user_review_posted": 56, "user_total_helpful_votes": 8, "expertise": 0.0005832190539240001, "user_cities_visited": 13, "review_days": 0.8105147864184, "helpful_class": 0, "review_text": "We have stayed at other luxury hotels on nob hill--the huntington is a boutique luxury hotel.. The rooms are huge, the service is excellent and we were upgraded to a suite as it was january and a slow travel time. The restaurant is also excellent. My husband used the spa and pool which he found clean and well staffed" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.933187294633077, "helpful_class": 0, "review_text": "Stay was pleasant, nice...staff was very helpful with questions and suggestions. The hotel is centrally located and very accessible tor shopping, restaurants and tourist attractions. San Francisco\u2019s transportation systems were readily accessible, including, Bart, Muni, trolly and cable car." }, { "user_review_posted": 11, "user_total_helpful_votes": 15, "expertise": 0.006509985655963, "user_cities_visited": 92, "review_days": 0.9260679079956181, "helpful_class": 0, "review_text": "Good:Excellent location, really central and close to a communications hub.Comfortable bedding.Personnel was rather welcoming and helpful.Bad:Styling / decoration is completely outdated, gave a feel of the 90's (I might be generous here). First impression (cramped and run-down lobby) completely underwhelming, was expecting a much more modern and luxurious atmosphere. Got a similar feel in the room.Wanted to treat my wife to romantic and luxurious experience and made a unusual financial effort for that, turned out to be an embarrassment. I can't believe the reviews and comments this hotel is getting, either these are fabricated or people are completely unaware of modern hospitality standards." }, { "user_review_posted": 83, "user_total_helpful_votes": 79, "expertise": 0.004510594513107, "user_cities_visited": 133, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "I was in Chicago for a conference and this was my first time trying the Hyatt chain. Figured I might as well sign up for their rewards program. On arrival, they upgraded me to a suite. Everything about my room was great. They even have toothpaste and mouth wash with their standard toiletries. Very impressed by it. Service was great. Had dinner at their restaurant and that was very nice also. Hyatt hasn't been my chain of choice, but I feel I will prefer a Hyatt to another chain in the future." }, { "user_review_posted": 44, "user_total_helpful_votes": 13, "expertise": 0.001324064879179, "user_cities_visited": 31, "review_days": 0.866922234392113, "helpful_class": 0, "review_text": "For the price, location was excellent for our needs, unfortunately the rooms were not clean. I do not like paying for something that is dirty. To reach the wall plug I moved a piece of furniture and the amount of accumulated dirt was unbelievable. Not a pretty site. The bathrooms were merely wiped down, not fresh and clean looking.It's such a wonderful treat to find a fresh brewed pot of coffee in the lobby, unfortunately here the coffee was awful. For goodness sake, treat your customers, make a wonderful pot of coffee, it costs no more than what is already standing in the lobby.Points given - very average.I believe a Wyndham establishment could do so much better." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.69934282584885, "helpful_class": 0, "review_text": "Good sleep and good service Good breakfast and staff very helpful it is always a pleasure to stay at the U Sukhumvit. The staff are friendly, charming, polite and attentive. The rooms are clean and very comfortable, especially the corner rooms." }, { "user_review_posted": 24, "user_total_helpful_votes": 3, "expertise": 0.0004965243296920001, "user_cities_visited": 8, "review_days": 0.349945235487404, "helpful_class": 0, "review_text": "I took this hotel as it was on a special rate for a convention I attended.I was hoping for hotel that would have better amenities but the room was rather basic though more or less clean. the bathroom was rather old looking with some missing parts but the bed was good and comfy.The problem in SF is that it is very difficult to find a good deal around union square without paying few hundred dollars at least.I stayed few nights and the location was good for me. I am not sure I will recommend this hotel to someone as I can't really compare to other near by hotels.I can't say it was bad but it wasn't impressed to say the least." }, { "user_review_posted": 60, "user_total_helpful_votes": 10, "expertise": 0.000698812019566, "user_cities_visited": 22, "review_days": 0.9112814895947421, "helpful_class": 0, "review_text": "As stated in many reviews every member of the staff is courteous and pleasant. Our two bedroom suite (room 3130) was comfortable, clean and nicely equipped. The beds were incredibly comfortable! We ate at several restaurants on site: Jade, Spiedini Ristorante, and the Hawthorn Grill. We were always a large party so while all the food was good, the service was a little slow \u2014we did not mind and we\u2019re probably the reason!The disappointment was with the pool: Specifically the crowd size. It is our understanding that the neighborhood can buy a membership to this pool. That made the pool incredibly busy. Very few umbrellas and chairs. LOTS OF KIDS. While the service staff was incredibly sweet, they can only handle so many peoples poolside food & beverage requests in a timely fashion. When you are paying a resort fee it\u2019s disappointing to barely be able to use the pool in July. For that reason I am giving it an average rating." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.819277108433734, "helpful_class": 1, "review_text": "Outstanding hotel with excellent staff. Will visit again for sure. Will avoid the D&A bar next time, greasy fried fish and far too much ice put in drinks. Pool bar experience was fantastic. A great way to end our day." }, { "user_review_posted": 41, "user_total_helpful_votes": 16, "expertise": 0.0017842581603570002, "user_cities_visited": 22, "review_days": 0.8023001095290251, "helpful_class": 0, "review_text": "We stayed here on our most recent visit to the big apple. The staff were great always tentative and helpful and there when you needed.The rooms were great, amazing, comfy and roomy everything we needed and despite being in a room curb side the noise wasn\u2019t that bad, we only really heard the emergency services every now and then." }, { "user_review_posted": 102, "user_total_helpful_votes": 31, "expertise": 0.001365171468565, "user_cities_visited": 23, "review_days": 0.802847754654983, "helpful_class": 1, "review_text": "I\u2019m going start by saying I never usually stay anywhere except the Wynn in Las Vegas. I came into town for a concert and my friends were staying close by so I thought I would give it a try. This is a great hotel. My check in was a little slow and at check in another guest walked off with my luggage. Initially it was a little chaotic at the desk. I got my luggage back and the lady at the desk was super nice. I was offered an upgrade to a better room for a small fee. I agreed. To my surprise I was upgraded to a giant suite. The room was literally to big for me. I do think some of the furniture is showing age and abuse. It\u2019s time to update the furniture a bit. Also my biggest complaint is no coffee pot. I love to have coffee in bed and I don\u2019t want to wait for it to be delivered. Room service is insanely expensive and the food was not good. I would stay here again in the future. The location is great. Right in the middle of everything , shopping , bars, and restaurants." }, { "user_review_posted": 368, "user_total_helpful_votes": 151, "expertise": 0.001881755249485, "user_cities_visited": 105, "review_days": 0.09857612267250801, "helpful_class": 2, "review_text": "We were last here over two years ago in the fall and had a stunning Strip view. This time we requested a North Strip view, but were unable to get it and had a southern exposure facing the airport. With the temperature hovering toward 115 degrees outside, as has been commented in other reviews, the air conditioning in many of these units is simply unable to cope. With the temperature set at 65, the best that we could do was 76 degrees downstairs and a bit warmer up in the loft. They did provide high tech fans that made it relatively comfortable, but I would caution anyone who comes here in the summer to be prepared for the heat, both inside and out. We ended up keeping our shades drawn most of the day which helped to a degree (but not quite enough degrees).That said, the overall experience of staying in the lofts remains exceptional. The concierge service is outstanding, and there really isn't much they can't or won't do for you. VIP show tickets to see Terry Fator? No problem. Game council for my grandson? Kept him occupied for an entire evening. Need a late night snack from Nathan's brought up to the room? Done.As we drove to Vegas and were unable to avail ourselves of the free pickup from the airport, we were allowed to use the Rolls to and from one of the other hotels We ordered up dinner from one of the restaurants, ate breakfast in the Mansion, and overall felt totally pampered.I would definitely come back and stay here, but not in the summer." }, { "user_review_posted": 28, "user_total_helpful_votes": 13, "expertise": 0.0021437240900990004, "user_cities_visited": 12, "review_days": 0.014238773274917, "helpful_class": 1, "review_text": "I stayed at the Marqueen for a wedding. It was close to the church and the reception venue, and was suggested by a Seattle local, based on the location. It's an old hotel, and has a quaint vibe, but there are lots of things you need to know if you stay there. First, there are 3 floors of rooms and no elevator. There is one bellman on duty who will help you with your luggage but he is often busy doing other things so you may have to wait for his help or lug your stuff upstairs yourself.Several rooms have closets that are actually where the HVAC system is located so your clothes will share that space with the vents and duct work. Some of the rooms don't have any dressers to stow clothes so you may not be able to fully unpack.The bathrooms are very old - no counter space at all, pedestal sinks, old tubs with old, sticky shower curtains and sticky floors. The knobs that turn the water on and off for the shower are old heavy plastic and you can see the mold or mildew inside them, so if you are grossed out by that sort of thing, beware.Rooms come with breakfast in the lounge. The breakfast is a frozen bagel that they toast, a small fruit salad and a small scoop of yogurt with honey on it. The same thing every day with no other options. And butter and jam for the bagel, no cream cheese.The location is also not great. You can walk to the Space Needle and the Glass Museum but that's about it. And one of the nights I was there, there was a major fight outside the hotel that involved a gun, several arrests, someone being taken away by ambulance and at least one person that ran into the hotel,seeking refuge.For positives, there is a very good coffee place attached to the hotel with much better coffee and breakfast options, but you have to pay for it. Also, there is a GREAT restaurant across the street (Toulouse Petit)." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 27, "review_days": 0.5093099671412921, "helpful_class": 0, "review_text": "i Stay at the Redbury july 2017 for 3 night. I booked in Feb 2017 however i paid for a double but got upgraded to a suite which was nice. I was located on 3rd floor. which was cool because you could see the ocean from my room window. The pool area is very nice and relaxing. The only thing is you cant get in the pool after 10pm. My overall exprence with the hotel was good . My exprience went bad at check out. The young lady who was at the desk charged me for 4 night instead of 2 night being that i paid a depoist for 1 night stay. so it was a good thing that i had more money then because with the chargesfor the extra night it would have been good. But she did told me to if i can show proof of the charges they would refund my card . so i am waiting on the refund. I'LL let you know if i get a refund or not. SO thats why I didnt give them 4 or 5 stars at this point. SO just FYI you pay for your stay when you check out and there is a $300 hold on your card for accidents which they dont tell you until you check in so just be prepared." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 15, "review_days": 0.038335158817086004, "helpful_class": 0, "review_text": "My husband and I stayed there in late February. We live a few miles from Georgetown and like to stay out in DC overnight for a quick \"vacation\" away from kids and chaos! We've stayed everywhere - Four Seasons, Ritz, Mandarin, hotel DuPont, mayflower, etc. This was our best experience in a dc hotel hands down. When we arrived, the front desk staff were incredibly welcoming and upgraded us to a wonderful suite. While we waited for the suite to be available, they treated is to cocktails in the bar. The room was fabulous. The decor was great. Everyone we met from the front desk, to late night security to the bar tender was wonderful, friendly and treated is like royalty. It was a fantastic experience and we will definitely return and would recommend this hotel to everyone. I am typically a hard reviewer and could not find anything wrong with this place. Location is perfect, hotel has a very cool vibe and is clean and staff was attentive. A plus! Wait - one recommendation for the hotel --- provide some free bottled water in the room! We will return, probably several times a year!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.14457831325301201, "helpful_class": 0, "review_text": "Given the age of the hotel, a lot of the aging facilities and rooms are understandable. The staff did what they could to make my stay pleasant. But I can't say I'll be back at this hotel. The AC in my room was broken, the shower leaked water outside and the bathroom overall was very cramped." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 6, "review_days": 0.24698795180722802, "helpful_class": 0, "review_text": "We had a fabulous stay at Vive Hotel and thoroughly recommend it to anyone planning to stay in Waikiki, Hawaii. The staff were incredibly professional and helpful, allowing us to check in early, they gave us lots of information on what to do in Hawaii, provided free boogie boards, chairs, mats and towels for use at the beach and instructed us on how to get around the Island.The Hotel is a 3 min walk to the beach and two blocks away from the glaring lights and noise of the main street in Waikiki. We had friends and family stay in various other hotels around Waikiki (including very exclusive and expensive hotels) and Vive Hotel was definitely the best value for money hotel!The room was excellent with wonderful views of Kuhio Avenue, shower/bath facilities, desk with comfortable chair, huge range of TV channels, fridge, VERY comfortable king size bed, wardrobe space, money safety box and a variety of books / magazines about Hawaii. The room was cleaned every day and the service was excellent.There is a free continental breakfast available to all hotel guests which includes pastries, breads, muffins, fresh fruit, tea and coffee. There is a microwave, two small electric heaters, toaster, hot and cold water, juice and tea/coffee facilities that are available 24hrs a day. I miss the delicious breakfast already!We had a wonderful stay at Vive Hotel and would definitely stay here again if we returned to Waikiki in the future. Thanks to the staff at the hotel for a truly excellent stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.34775465498357, "helpful_class": 0, "review_text": "I have stayed at Central Loop many times over the last 5 years. I come in from Indiana to go to the theater. It's perfect for my get-always. Conveniently located, great staff, affordable. It's not fancy, but who cares! It's perfect for what I want." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.248630887185104, "helpful_class": 1, "review_text": "The room was impeccable, the bathroom was luxurious, and the staff was amazing (Kwame at check-in made it the best hotel-desk experience ever). The property has vintage charm without feeling \"old\" or run-down, so there were no hiccups during our stay. We'll definitely be back." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9162102957283681, "helpful_class": 0, "review_text": "Wirada and Vorasin were friendly and helpful, professional and always smile. I wish every staff in all hotels should be professional and friendly like them. I lost my luggages at the airport and they were helping me to search for it and I got it back return pretty fast." }, { "user_review_posted": 29, "user_total_helpful_votes": 5, "expertise": 0.000726713769894, "user_cities_visited": 18, "review_days": 0.291347207009857, "helpful_class": 0, "review_text": "We stayed at the Platinum on May 24th and 25th and were quite impressed. It's a quiet place off the strip, but close enough to walk up to the strip and get our fill of Las Vegas. We really appreciated having a full kitchen, including a fridge/freezer with an in-door ice dispenser. My sons loved having the massive tub available. The pool is a great addition with ample covered seating for shade lovers. No complaints from our family!" }, { "user_review_posted": 100, "user_total_helpful_votes": 50, "expertise": 0.002317113538563, "user_cities_visited": 50, "review_days": 0.15607886089813802, "helpful_class": 0, "review_text": "You can't beat being in front of the White House for a full DC experience. Not for children. The staff is really nice and helpful. Yes the rooms are small compared to a regular hotel, but this hotel has tradition and you have that trade off. The reason I did not give it 5 stars was because I expected more from the restaurant. Breakfast was a test of patience, slow, orders did not come out right and for what you get, we ended up eating out for breakfast the rest of the days." }, { "user_review_posted": 78, "user_total_helpful_votes": 13, "expertise": 0.000698812019566, "user_cities_visited": 28, "review_days": 0.792990142387732, "helpful_class": 1, "review_text": "My wife and I were very pleased with this hotel. The staff is courteous and friendly. The rooms are large, clean, and well appointed. Everything worked well. the valet for parking were very friendly and quick to retrieve our car whenever we needed it. There are not many options to eat in the hotel, but there are lots of restaurants right outside the property. Highly recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.673603504928806, "helpful_class": 0, "review_text": "This lovely hotel was our home for 60 days; perfect view, pool, walking distances to mcdonalds, dunkin donuts, ihop, starbucks + jamba juice, sushi, korean bbq n etc..The plaza is not a 5 star hotel, but from the front desk to the housekeeping staffs are the super friendly and very accommodating to our needs. Love the cleanliness of our room thanks to Mercy for making us feel at home and always checking in on us. Thank you Mercy and Staffs." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.62486308871851, "helpful_class": 0, "review_text": "Raj and Cierra made myself and family very happy customer service were above and beyond.The breakfast lady were helpful also.I will definitely be back .Comfort Inn is also in the middle of downtown dc You can pretty much walked to any of the tourist site.Raj guide us to the Italian restaurant Carmine's Great spot..." }, { "user_review_posted": 65, "user_total_helpful_votes": 58, "expertise": 0.004221729941690001, "user_cities_visited": 431, "review_days": 0.085980284775465, "helpful_class": 0, "review_text": "We recently stayed here because of the location. I actually grumbled to my husband that the hotel was showing its age upon our arrival. However, the service was excellent and everyone was helpful and friendly. One can still open the windows in rooms and get the cool San Fransico air in the evenings. I left an expensive purse in the room and the housekeeper turned it into lost and found. I sincerely appreciated her honesty and the hotel was helpful in getting it back to me. Great hotel staff!" }, { "user_review_posted": 99, "user_total_helpful_votes": 23, "expertise": 0.0010175683793690001, "user_cities_visited": 63, "review_days": 0.6204819277108431, "helpful_class": 0, "review_text": "You can't beat the location of the Congress Hotel. Within walking distance of Grant Park, the Art Institute, the Field Museum, the Shedd Aquarium, and much more. It is a classy old joint, but like a lot of older hotels it is a little nicked up & the rooms lack amenities like a fridge. But the rooms are clean & you have so much at your fingertips you won't regret it." }, { "user_review_posted": 58, "user_total_helpful_votes": 14, "expertise": 0.0010615347738240001, "user_cities_visited": 112, "review_days": 0.09529025191675701, "helpful_class": 0, "review_text": "Service and comfort is what's it is all about. Location is perfect. From the concierge to front to front door everyone is there to assist. I understand that there are several other very nice places to stay off or near Michigan Ave, the Four Seasons is right there at the top of my list." }, { "user_review_posted": 82, "user_total_helpful_votes": 31, "expertise": 0.0017250520072230001, "user_cities_visited": 43, "review_days": 0.26013143483023, "helpful_class": 0, "review_text": "We stay there with a group of people. First the positive things. The bed was good and a hard one. The room was big. The waitress in the bar was very friendly and give us a chance for a last drink though she already decide to closed.The breakfast what you have to pay additional to the room rate was poor. One the last day it was the poorest, because most of the offerings running out availability.Room was obviously clean. But we decide to remove the plug from the fridge, and then we saw a lot of dust behind the cabinet. Of course it is not necessary to clean every day there, but twice a year it will be ok." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.068455640744797, "helpful_class": 1, "review_text": "When I was particularly tired after a very long week Lani and Justin showed me and my puppy not only Aloha, they made me feel very welcome and all my stress went away. All of the other staff I met were on point and helpful as well and my 3 day stay is one I won't forget. The ambiance of the hotel and rooms is in one word - relaxing! Nice modern decor, super clean, awesome comfy beds, nice bathrooms, big screen TVs, all at a great price! Oh and I can't forget they made my little puppy feel welcome, they gave her a dog bed and food with bowls! On top of all of that they have an honest to goodness continental breakfast with local fruit, fresh pastries and organic cereal even soy milk available!This hotel also keeps sustainability in mind with the use of actual glass glasses and plates and compostable to go coffee cups! Love this place! Great price, service and they care about the environment! Stay here!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.262322015334063, "helpful_class": 1, "review_text": "My husband, 12 month old son and I stayed for three nights last week. The hotel is spectacular! The pool is quiet and clean. There are several shaded areas to relax and have food/drink. It's a few blocks from the beach (maybe a 10 min walk) and away enough from the louder scene on Ocean Ave.The staff is extremely professional. Christian at the front desk, the gentlemen at the valet, the housekeeping team, as well as the hotel managers were warm and so kind to my son!The wine happy hour and coffee in the morning were a great touch :).I can only list pros and cannot think of a negative. Should we travel to south beach again, the Angler's is our place!Good work Angler's team!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.819277108433734, "helpful_class": 1, "review_text": "The room is very clean and comfy. food is better than i expected.Everyone was accommodating,especially miss Moddaeng from the reception who helped us a lot in the hotel and suggestions for our trip as well.Will strongly recommend anyone coming to bangkok to visit this place." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.44687842278203704, "helpful_class": 0, "review_text": "I booked a stay two days in advance at the hotels website. I signed up for a double queen with parking included at a very competitive rate. The hotel is a nice walk to the Bean and to the Chicago Institute of Art, which wa our reason for staying. The hotel was very nice, he beds were very comfy but I always like a thinner blanket and had only a heavy comforter but my SO and daughter were fine with it. Regular Internet is painfully slow so sign in to you Hilton Honors account (membership is free) on your browser and you'll connect automatically to a faster wifi. My att data on my phone had zero bars. Breakfast was above average. Overall very nice stay. Will return." }, { "user_review_posted": 32, "user_total_helpful_votes": 32, "expertise": 0.004744565817058, "user_cities_visited": 26, "review_days": 0.720153340635268, "helpful_class": 0, "review_text": "We stayed here after a late-night arrival from London and a 7am flight out. The hotel is certainly convenient for the main terminals (although it's a shuttle-train ride away from the international terminal). It's also huge. But aside from that I had three concerns.First, the queue to check in was long - only one person I could see coping with a queue 10-deep. Not what you want to see after a long flight. Might be worth investing in one or two extra staff here.Second, the rooms weren't completely soundproofed, so I could hear the planes taking off. Granted, the noise levels were low but when you are trying to get to sleep it's not what you want.Third, the walls seem paper-thin, so you can hear people talking in the corridor outside or using the shower next door. Again, not really what you want when you are trying to cope with jetlag and get a few hours' sleep.If you are a sound sleeper this hotel would probably be OK, but if not I might look at some of the other hotels near the airport, even if they are a shuttle-bus rise away." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.237677984665936, "helpful_class": 1, "review_text": "I stayed here a couple weeks ago. Great part of town and the staff was amazing. Right away I knew we chose the right spot when we met Maddie at the front desk. She was very kind, greeting us in the afternoon then went \"above and beyond\" as that night we needed a few items when my wife was sick. She ran out and got the supplies herself. Overall, it was a phenomenal experience and I will be sure to stay here again/ tell all my friends." }, { "user_review_posted": 42, "user_total_helpful_votes": 6, "expertise": 0.0005832190539240001, "user_cities_visited": 21, "review_days": 0.366922234392113, "helpful_class": 0, "review_text": "This hotel is what you think of when you hear old luxury! It is exceptionally clean and the rooms are nice. The beds are very comfortable with nice pillows. All of the workers there were very friendly and knowledgeable. We will stay there every time we are in Chicago!" }, { "user_review_posted": 2266, "user_total_helpful_votes": 691, "expertise": 0.001370128624975, "user_cities_visited": 337, "review_days": 0.196604600219058, "helpful_class": 0, "review_text": "I've stayed here about a dozen times. Everything about this place is solid good to great. It's only a few paces from the strip if you don't mind walking. The casino is decent and there's a secret slot that consistently pays. The restaurant is flat out excellent for every meal, and the service is better than anywhere else in town. The rooms vary with each stay, some worn, some above average. I've never had what I would call an excellent room, but no major issues either. The front desk is great. The spa is great." }, { "user_review_posted": 39, "user_total_helpful_votes": 84, "expertise": 0.010346378767431, "user_cities_visited": 45, "review_days": 0.7721796276013141, "helpful_class": 1, "review_text": "We stayed at the Hotel Zephyr for 7 nights. The rooms were clean and comfortable. Our rooms were right next to the lifts on level 4, so rather noisy. We didn\u2019t spend much time in the hotel other than to sleep but it was ideally situated on Fisherman\u2019s Wharf, close to the big bus tour office and tower tours just next door. The only problem we had was when trying to print our boarding passes at the \u2018business centre\u2019, this literally gave you access for 10 minutes and would not load our booking." }, { "user_review_posted": 20, "user_total_helpful_votes": 8, "expertise": 0.001831623082864, "user_cities_visited": 11, "review_days": 0.256297918948521, "helpful_class": 0, "review_text": "The ideal location to the beach and shopping makes this a perfect hotel. Everything in Waikiki within walking distance. The appearance of the hotel is simple. Might be outdated to others, but worth the price value. The rooms were well appointed and extremely clean. The noise from adjoining rooms might get a little distracting, but you still have you privacy.The International Marketplace next door is gone; being replaced by more upscale shopping (not sure if really needed, but its re-opening in August 2016). The staff is very friendly and knowledgeable. If you decide to stay here, please look up Greg at the front desk. He is very helpful and always has a smile on his face." }, { "user_review_posted": 53, "user_total_helpful_votes": 29, "expertise": 0.0025461184704960002, "user_cities_visited": 29, "review_days": 0.497261774370208, "helpful_class": 0, "review_text": "The hotel is a few blocks off the strip. We really appreciated the friendly valet service that comes with reservations in the hotel. Check in was efficient, but service was a bit confused when I requested bedding or towels for the room (delayed or brought extra). The Suite was very spacious and the kitchen well appointed (including dish washer). As the hotel is off the strip there really isn't much of a view. The swimming pool is part indoor and part outdoor. The hotel did not have bar service by the pool or none that was servicing at the time we relaxed by the pool. It is a nice place for families looking for a larger room with kitchen. Walkability may be a factor for some, but it is close to the" }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 6, "review_days": 0.6516976998904711, "helpful_class": 1, "review_text": "Upon arrival to the hotel we were greeted at the taxi by the doorman. Our check in was easy and finding our room was not difficult. The room itself is spacious with a big and comfy king sized bed with a good bathroom space. The location is excellent with a 25 minute walk to the white house and buses and trains are also available. the hotel is surrounded by shops and restaurants including its own bar and cafe. The food is lovely however slightly expensive if you\u2019re on a budget. If you are a light sleeper the fan and street lights through the blinds may be an issue. When asking for help with transportation ie. flights, at the check in desk, the response of the hotel staff seemed slightly rude and unwilling to be helpful. Despite this, we would stay here again if visiting Washington DC." }, { "user_review_posted": 145, "user_total_helpful_votes": 31, "expertise": 0.000927606372252, "user_cities_visited": 404, "review_days": 0.09638554216867401, "helpful_class": 1, "review_text": "We had a nice 4 night stay at this property. The front desk staff were very friendly and helpful. Being a larger hotel, the public spaces are busy and loud. The rooms were amazingly quiet and restful. The room was clean and smelled pleasant. Housekeeping services were very good. We had free wi-fi and coffee/tea in the room. I only wish the bathroom had more counterspace for personal items. We didn't try the restaurant because there were so many other choices nearby. Overall, a very pleasant stay here. Thanks, Marriott!" }, { "user_review_posted": 368, "user_total_helpful_votes": 137, "expertise": 0.0016970577935130002, "user_cities_visited": 85, "review_days": 0.077217962760131, "helpful_class": 0, "review_text": "What a great location - walking distance to a whole range of small and major stores, shopping, food... even the restaurant in the lobby the daily grill is great. This is a super convenient, great location in the middle of all of the action in the city. The rooms were nice and clean, beautiful lobby. The room size was what you expect for the city, but enough room for 3 people in a room.... No complaints here for me. Wifi worked really well which is something that I always like to report on for those looking to get work done. If you are sensitive to street noise, ask for a room that is not on the main stree..." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.288061336254107, "helpful_class": 0, "review_text": "Excellent location, near Sukhumvit Road; easy access to the BTS Asok station. Good restaurants (especially DaVinci, the Italian restaurant); My partner and I stayed in a very comfortable room on the 17th floor with a king-size bed and a huge window with amazing views; clean bathroom; Love the rooftop pool. Perfect for the price! It has everything you need from a hotel in a city like Bangkok." }, { "user_review_posted": 10, "user_total_helpful_votes": 17, "expertise": 0.008142999006951, "user_cities_visited": 11, "review_days": 0.802847754654983, "helpful_class": 1, "review_text": "I\u2019m a bit conflicted with this review!Stayed 6 nights over Christmas.The hotel is in a fantastic location, the staff were amazing and facilities were perfect. There was a lovely mix of people staying and the room was set up really well.We were checked in by David who gave us loads of tips on places to go nearby. He made us feel so welcome and was so passionate about NYC that it was infectious. We couldn\u2019t wait to go and explore! The hotel also left us some Champagne as I\u2019d emailed about getting s really good view for our first ever New York Christmas. It was a lovely gesture but neither of us drink!BUT the fire alarm went off at 11pm on the first night we stayed (after flying from the U.K. and spending 2 hours getting through passport control). It went off at 1am the next night and 2pm on our last day. All were false alarms but caused me some panic and stopped us both sleeping over 2 nights. The duty manager Joshua answered all my anxious questions about the alarm and offered us a free breakfast (which was one of my all time favourite meals). The hotel also put a hold on the wrong credit card and tried to charge us for the free breakfast. But the worst experience was on the day of check out. We were relaxing in the bar reserved for guests and helped ourselves to some coffee. I asked the barman for milk and he seemed outraged. He simply said \u201cno\u201d, walked to the other end of the bar and started looking at his phone. In contrast to all the other friendly and helpful staff I was pretty shocked!Overall I really recommend Public - there isn\u2019t much they can do about fire alarms!" }, { "user_review_posted": 96, "user_total_helpful_votes": 77, "expertise": 0.0037836992901540004, "user_cities_visited": 41, "review_days": 0.7787513691128151, "helpful_class": 3, "review_text": "1. Moldy bread found in breakfast, Uncooked muffins- come on!2. Continental selection was horrible the worst in my 18 years with Hilton and covered at least 100 Hilton's around the globe, I mean for a Diamond member, they should at least offer to include hot items like eggs scrambled or omelet from the menu as included. The breakfast makes Motel 6 or Budget Inn look better! In the cereal selection, they do not have the basics and when asked for one brand \"Raisin Bran\" they tell us tomorrow tomorrow...we asked for 4 days consecutively and were told tomorrow.3. Waiters need training especially the morning crew, if you do not order off the menu- they write you off and ignore you4. Two consecutive nights of loud TV noise- rooms need better sound proofing between them- did not sleep well, team did not immediately solve the situation5. Location is excellent for the beach proximity- Tee, Carlos were fantastic!6. Housekeeping was excellent and prompt7. Bathroom needed renovation, you can see cracks and usage around.8. Hotel WIFI was a hit and miss, needs consistency in speed" }, { "user_review_posted": 182, "user_total_helpful_votes": 56, "expertise": 0.001383478046834, "user_cities_visited": 97, "review_days": 0.789156626506024, "helpful_class": 0, "review_text": "This Hotel is in a good position and a quick walk to Union Square and the shops. We had a large bedroom , with two double beds and TV. Lovely English Toiletries in the bath room (Crabtree and Evelyn) Good Service at Breakfast and lots to choose from. The down side is that our room was very dark and needed more light, the wifi was dodgy and kept slipping out. The water in the room has to be paid for and it is VERY expensive.. At dinner the menu is limited and also expensive. Lobby and Reception staff were very helpful though" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.37130339539978, "helpful_class": 0, "review_text": "I have stayed at the Hotel G once before and happily stayed here again. The hotel is perfectly situated next to Union Square, a 10 min walk from theatres and close to transport links to Fisherman's Wharf etc. The rooms are comfortable and the staff are all so friendly. It is overall a great experience." }, { "user_review_posted": 18, "user_total_helpful_votes": 6, "expertise": 0.001507962779065, "user_cities_visited": 9, "review_days": 0.23274917853231103, "helpful_class": 0, "review_text": "My whole experience at the Trump was luxurious from the moment I arrived. I was exhausted, getting off of a 10 hour flight, so I was grateful that I didn't have to lift a finger. A bellhop grabbed my heavy bags and a lovely woman lei'd and welcomed me with an \"Aloha!\" I got in earlier than I expected to, so I was 4 hours early for check-in (which is at 4pm). There weren't any rooms available of the type I had requested, so I ended up splurging and upgrading to a suite. It was beautiful! Nicely decorated and complete with a soaking tub and balcony with a gorgeous view of the beach and ocean. I got a Mai Tai sent up to my room while I awaited my luggage to be delivered :)Every person on the service staff I interacted with was so kind and professional, and willing to go above and beyond to make you as comfortable as possible.I would recommend this hotel to anyone who wants the most relaxing stay while in Waikiki. Absolutely amazing." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.621029572836801, "helpful_class": 0, "review_text": "If you visit Bangkok, stay at M\u00f6venpick Hotel Sukhumvit 15 Bangkok This modern Thai-inspired hotel is conveniently located in Sukhumvit Soi 15 and is like an oasis in the middle of busy Bangkok. You can be a tourist like me and walk to the BTS skytrain and explore the city, you can walk to restaurants and eat some authentic Thai food or you can disappear inside the hotel and relax at the Rooftop Pool. It\u2019s pretty much an all in one experience." }, { "user_review_posted": 69, "user_total_helpful_votes": 25, "expertise": 0.0016486846502820002, "user_cities_visited": 88, "review_days": 0.842825848849945, "helpful_class": 1, "review_text": "We always stay at Hilton Hotels because of the points/Diamond status. I was not impressed with Parc 55. We arrived late, around 9:45pm - a long line to check in and no one working on the Hilton members line. No room service. Beds were uncomfortable, as well as pillows, not to mention the tiny uncomfortable sofa bed for my 11 year old. Walls seem to be very thin as you can hear all sorts of noises from the other rooms and corridor. You can also hear sirens from outside all night long. The curtains don\u2019t black out the room, so the light starts to come through the side of the windows once the sun is out. Breakfast is ridiculous expensive. $29 per person for a continental breakfast (that had only one type of cereal and a not very fresh chocolate croissant), and $39 for a full breakfast that includes hot dishes. Kids over 9 are charged like an adult!!! We only had breakfast there because diamond members can have free continental breakfast. I will stay somewhere else next time I visit San Francisco. Picture shows the view from our room on the 29th floor." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 17, "review_days": 0.46385542168674704, "helpful_class": 0, "review_text": "Always a great experience at the HHV! Best location in Waikiki, lots of family activities, great amenities. Easy access to rental cars to drive around the island.Only issue we have now is the exorbitant cost of parking at HHV!! $37!!" }, { "user_review_posted": 560, "user_total_helpful_votes": 122, "expertise": 0.000947336895698, "user_cities_visited": 78, "review_days": 0.8696604600219051, "helpful_class": 0, "review_text": "Well located in vibrant Soi 11, close to many other restaurants and bars. It offers great rooms, especially the suite, which was luxurious. Service very good, it provided everything you can require. Worth a visit." }, { "user_review_posted": 20, "user_total_helpful_votes": 17, "expertise": 0.004016330133509, "user_cities_visited": 15, "review_days": 0.6292442497261771, "helpful_class": 0, "review_text": "When you come to San Francsico, Fairmont hotel is the One. If you can rent a Dodge chalenger:) so you can enjoy. be prepare that its very expensive everywhere. But worth visiting with god organisation. Golden gate Bridge fantastk. Alcatraz, we rent excursion around so it was better .Not to stay long time visiting Alcatraz becouse San Francisco, is town we need to visit again. Very cosmopolit, clean and feeling welcome.Rooms are very nice big , breakfast was great, only wifi is not good and you need topay, like garage parking also very expensive. Other vise we wish to come again . health sport club is not good point at all. Reception and all stuff working are super nice and ready to help you ,even to change your room ." }, { "user_review_posted": 12, "user_total_helpful_votes": 11, "expertise": 0.004339990437309, "user_cities_visited": 48, "review_days": 0.40197152245345, "helpful_class": 1, "review_text": "This was our first visit to Hawaii, so we wanted a location on Waikiki and this hotel certainly delivered with that. The room was very comfortable and the staff were very accommodating. Was disappointed in the breakfast - we had prepaid for breakfast with our accommodation and I would not do so again. The choices were very limited, the only toast available was French, only eggs available were scrambled. For our three day stay, we ate breakfast at the beachfront restaurant, you can also have breakfast at the pool, which may have had better choices. I would stay here again but not prepay breakfast" }, { "user_review_posted": 58, "user_total_helpful_votes": 39, "expertise": 0.003154166048389, "user_cities_visited": 32, "review_days": 0.15607886089813802, "helpful_class": 0, "review_text": "Got a great deal on this \"haunted\" hotel. After the initial jitters of all that I settled in and realized we had found a gem. Perfect location across from Grant Park on S. Michigan Ave. Convenient to everything downtown Chicago has to offer. Bus stop directly in front of hotel. How much simpler and convenient can it be?Room had 2 queens, a table and 2 chairs and LOTS of charm! Very old hotel and they have preserved that feel throughout the rooms and lobby.Comfortable bedding and decently sized bathroom. We were on the 12th floor and what a view we had! Very pleased overall with our choice." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.410186199342825, "helpful_class": 0, "review_text": "Absolutely loved being able to stay at the W Chicago Lakeshore on my most recent trip to Chicago! We had an amazing room with a view overlooking the Navy Pier. The staff at the front desk and Living Room Bar were excellent. They also have some amazing employees working in guest services - some of the best I've seen. Can't wait to go back!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 2, "review_days": 0.884446878422782, "helpful_class": 1, "review_text": "Staff is friendly and helpful, complimentary wine service between 6 and 8 pm available from the front desk. The wine offered is a local wine. Room was very clean and newly renovated. We had a king size Bed which was very comfortable. The coffee and water bar in the room was also complimentary.My only complaint was the sliding barn door on the bathroom, and no fan in the bathroom." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 3, "review_days": 0.369660460021905, "helpful_class": 0, "review_text": "We visited the Mosser during our honeymoon as part of a very long trip to the US. The hotel is located right at the heart of the soma and Union square districts, making out very easy to get quality food and shopping of all kinds. Very easy public transport to any part of the city we wanted to see.The hotel itself is charming on design and the staff were all very nice and accommodating.At first we got a room which was very well designed and cozy, however small. Those is generally not a problem for us, however the bed was a bit too narrow for us to sleep well.The next day we asked to move to a different room with a bigger bed. The staff were very sympathetic and sent us to look at several different rooms. We choose one were moved, just like that. It was obvious to us that our comfort and satisfaction were top priority for this establishment which is why they deserve this score more than anything else.Highly recommended." }, { "user_review_posted": 50, "user_total_helpful_votes": 38, "expertise": 0.00357938872338, "user_cities_visited": 33, "review_days": 0.504928806133625, "helpful_class": 0, "review_text": "There have been several less than favorable reviews published recently. Enough that we had second thoughts about keeping our res reservation. Fortunately, we decided to go ahead and give it a try and area quite satisfied with our accommodations.Pros:- incredibly friendly gentleman at the front desk when we checked in. I travel across the US frequently and can't remember a warmer reception.- very clean room. I carry a UV flashlight to inspect the true cleanliness of a facility. Stains, grime, etc. invisible in room light glow like a Roman candle when exposed to UV. The carpet could benefit from a steam cleaning but otherwise the room and bathroom were overall very good. Our room was far cleaner than many of the 4 & 5 star hotels I stay in across the US. I can only speak for our room, but it was quite acceptable.- small in room refrigerator- ample free off the street parking, a huge plus in San Francisco- several good restaurants nearby- within walking distance of Fisherman's Wharf- coffee service in the room- adequate sound proofing between rooms- excellent locationCons:- old style TV. I haven't seen one of these old Sony's in years. Sort of interesting to see how far picture quality has progressed since the days of cathode ray TV sets. No problem, however, we didn't come here to watch TV!- clunky elevator, we were on the second floor and so we just used the stairs.- dated furniture and room accessories- our room was a bit small- no microwave- some traffic noise but nothing especially excessive, at least to my ears- included breakfast was pretty skimpy, don't rely on it for a meal- towels are sort of thinMy wife and I were here for a short vacation and couldn't be happier with the value of the accommodations or the near perfect location. The Inn is a older property and nothing fancy, but we came here to see and enjoy the sights of San Francisco, not to hang out at an expensive hotel. I can't speak for any rooms other than ours, but all things being equal, we had no significant complaints and would not hesitate to stay here in the future." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.658817086527929, "helpful_class": 0, "review_text": "This hotel was very clean. It\u2019s in a Central location and easy to get to the ferry and nightlife. Nice breakfast buffet and pleasant hotel staff. Overall enjoyable experience and would recommend to others." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.943044906900328, "helpful_class": 0, "review_text": "\u201cTrendy\u201d hotel that was formerly Hard Rock Hotel, only now it has a cheap renovation and faux-wood vinyl floors throughout the rooms that are both loud and uncomfortable. Staff and manager lied to me to save face." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.043811610076670005, "helpful_class": 0, "review_text": "This hotel has the perfect location in the middle of SF in the \"up and coming area\" Tenderloin with it\u00b4s cool galleries and great restaurants. You can walk everywhere or just hang out in the hotels pool or great bar all day long." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.336801752464403, "helpful_class": 0, "review_text": "Nice Hotel with a great location and the staff is very nice. Very nice Lobby but the rooms are small or at least they felt smaller than your standard hotel room. My room had a desk but no chair. Instead there was a vanity type bench. No way to comfortably get any work done. From what other hotel guest told me some rooms didn't have a desk, they just had a small round table No drawers to put your clothes away and the bathroom sink is in the door/entry way. The pool is very small and the poolside bar doesn't have enough shade. The drinks at the poolside bar are horribly overpriced even for Waikiki. Give yourself 5 to 10 minutes to get your car in the morning and calling down doesn't make the process any faster.This is not your typical Hilton Garden Inn. The hotel will probably be OK for a short stay or a weekend shopping trip for outer island visitors but not any good for my business travels to Hawaii." }, { "user_review_posted": 23, "user_total_helpful_votes": 11, "expertise": 0.0022115721351500003, "user_cities_visited": 19, "review_days": 0.278203723986856, "helpful_class": 0, "review_text": "We were only in Chicago for a day and a night and the hotel was a great base to go and see the city from.The staff were really friendly and helpful, the rooms were clean and parking was no problem at all.We were on a budget and were pleasantly surprised at what we got for our money!" }, { "user_review_posted": 41, "user_total_helpful_votes": 20, "expertise": 0.0022579073854290003, "user_cities_visited": 12, "review_days": 0.163198247535596, "helpful_class": 1, "review_text": "I loved the feel of this hotel, it felt like a boutique hotel with a very homely feel. The lifts had that old fashioned feel (double closing doors etc like out of a movie) but it was just as easy to use the stairs given it wasn't a massive hotel with heaps of floors. My room was so nice, it had a window you could actually open, in which the sun could stream in and gorgeous pieces of furniture which gave the room it's unique charm. The art work in the rooms and throughout the hotel was lovely. Reception area was lovely too with an open fire and also a wine hour for guests to enjoy on one of our nights. The tea and coffee making facilities in your room and free wifi was a plus too. There was a couple of computers to utlise in an area near the restaurant which was free for the first half hour (so you could quickly search things, check emails and print off documentation if needed). The staff were terrific and more than happy to direct to where you need to go. I had breakfast in the restaurant within the hotel which was great too. The hotel is close to Union Square. I stayed here for a few nights to be close to the city center then stayed near Fisherman's Wharf for a few nights to be at the other end of town. It doesn't surprise me that it is a part of the 'a Joie de Vivre' hotels which I found to be simple, yet quirky and lovely all at the same time. Had much more character than larger type hotels I stayed in during my stay throughout the US. I would highly recommend this hotel for the added touches of a home away from home. This hotel is close to the Tenderloin area, so just be wary to stay away from that district. I didn't want to leave this hotel." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.42552026286966005, "helpful_class": 1, "review_text": "We were able to check in early to our suite which was tastefully done,spotless and very quiet at night. The bed and linens were top notch and the Keurig in the room was greatly appreciated. Will stay again." }, { "user_review_posted": 13, "user_total_helpful_votes": 6, "expertise": 0.002130386440217, "user_cities_visited": 6, "review_days": 0.834063526834611, "helpful_class": 0, "review_text": "Here for a week for the race. Rooms are nice and in the process of being remodeled. One bedroom with full kitchen, new appliances, living room with fireplace. Two pools and a hot tub, also has grills so you can cook out if you like. Nice place to stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 7, "expertise": 0.016881827209533, "user_cities_visited": 1, "review_days": 0.6697699890470971, "helpful_class": 0, "review_text": "I checked into the palms last night on 5/7/2018. I interacted with Elaine she had a nasty attitude after asking to speaking with her. I contact the palms over 4 times before I came to stay with them. I asked about any fees or extra money I would have to pay I was told only $108 totaling my stay to $411 and some change. One I got to the hotel they want to charge me a total of $258. I wanted to know why so I asked for a manager. Elaine came out and she just was very short. She kept saying she understands the frustration and was cutting me and my mom off. After her doing this for a few minutes we got frustrated and asked to speak with someone over her. She said she is the highest in command there is no one else. Then my mom said no who is over you, your boss. Elaine then stated she would give her card to us cause we asked her name as well as, her boss she was very reluctant to give her boss information out. She said I can not give her information out because it\u2019s a number that aren\u2019t to be given to guest but was willing to pass her own information. It almost was like she didn\u2019t want us to speak with anyone but her. Then we finally got some information out of her and we called that number which lead us back to the hotel front desk. She went back to the office after with her smart mouth after talking as if she wanted to fight me and my mother. They guy that was originally helping us stated \u201cI have a headache now\u201d implying that we gave him this headache. Long story short do not stay at the palms they nickel and dime you. They charge $10 for a large pot of coffee and $7 for a small, charge for towels which aren\u2019t in the room prior to you getting here, and you can\u2019t have a microwave in your room also if you buy one housekeeping will take it and keep it until you check out. I was told this by a front Desk Associate so your not allowed to have coffee, a microwave or towels." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 5, "review_days": 0.8159912376779841, "helpful_class": 0, "review_text": "There isn\u2019t enough space to write how bad my experience was. Reservation errors, billing errors, horrible street noise, blood splatter stain in tub, thermostat hiding behind a television. Just pick somewhere else. You\u2019ll thank me." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 8, "review_days": 0.431544359255202, "helpful_class": 0, "review_text": "I have stayed at this property several times in the past with no problems, however this last stay was unacceptable - on several levels. 1. It started with the $38 charge (plus tip) for Valet parking which also serves as the check-in area the option is public parking two blocks away - when its cold and raining not a good option. Use ride sharing if you plan on staying here. 2. Hotel is showing its age - HVAC unit was noisy and sounded worse than a cheap budget hotel unit - finally got so bad I had to shut it off at 03:00 in the morning. That and street noise (3rd floor) made for a room that was way too noisy. 3. There was marijuana smoking either in the hallway or rooms adjacent that permeated my room. I advised front desk - they sent an air filter to the hallway. Weed is legal in Washington state but this is listed as a No smoking property and management should have noticed the distinctive odor and taken action earlier. No in house dining, inconvenient and expensive parking, poor maintenance of HVAC and poor building security allowing for free wheeling weed use makes this a property to best be avoided for other better maintained and managed properties in Seattle. It is a shame this property is so poorly run because the location is very convenient and used to be a nice place to stay" }, { "user_review_posted": 28, "user_total_helpful_votes": 12, "expertise": 0.001970334641635, "user_cities_visited": 17, "review_days": 0.075027382256297, "helpful_class": 0, "review_text": "This was a great hotel right at the end of the strip and across the street from the beach. Great designer stores and restaurants close by. Very reasonable price for the location. Clean, nice rooms and a great onsite casual restaurant." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6133625410733841, "helpful_class": 0, "review_text": "My stay at club quarters was beautiful Liz At the disk was great, I would recommend club quarters to all my friend The rooms were clean and the food was great. My wife and I were celebrating I would 37 Wedding anniversary So our trip was special, Thanks again" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 4, "review_days": 0.8548740416210291, "helpful_class": 0, "review_text": "Nice access to the Capital Area and great staff. All employees were friendly and accomodating. Would not hesitate to stay at this property any time in the DC area. Have stayed in a few different Capital facilities, would rate this one near the top" }, { "user_review_posted": 52, "user_total_helpful_votes": 112, "expertise": 0.010346378767431, "user_cities_visited": 139, "review_days": 0.29353778751369103, "helpful_class": 3, "review_text": "The hotel is aiming for an industrial shaker vibe with an understated elegance and the foyer, sitting areas, front desk, and restaurant seem to be on point. But that is where the understated elegance ends.My family and I were originally booked in a suite that I called to confirm twice before arrival. I explained that we had two children and I was assured the suite would be accommodating for our family of four.Upon arrival we were given a standard room with only one bed. When we pointed out the issue we were given a standard double.When I asked why we weren't given the suite that I was originally booked in the response changed 3 times. The first response I got was that the Dalai Lama was at the hotel, rooms were at a premium, and they couldn't accommodate our original reservation for a suite.Upon my complaining they were magically able to locate a junior suite but I was told it had only one bed as well and they had no available roll always for my children.The last excuse for the non accommodation became that they couldn't place two roll alway beds in one room, even in the junior suite that had more than enough room to do so.We did find the valet & door staff to be extremely nice and helpful. On the other hand, the front desk staff could really benefit from some etiquette/customer service training.I would liken the double room we ended up staying in to a freshman dorm room. The room was extremely small, the beds seemed undersized even for me and my husband who are smaller in stature. The walls seemed to be paper thin, we had someone with a terrible cough in the room next to us and it sounded like he was in our room (all night long). The room was also not appointed with linens, towels, and toiletries you would expect to find at a four star hotel.The carpets were stained and the upholstered bed frames were badly stained as well. (See pictures) The bath/shower combo was riddled with mildew and fungus while the floor tile grout and bathroom tile baseboards had grime that looked to have been accumulating for some time.The beds were made without a top sheet so there is nothing between you and the duvet. The duvets in our room didn't appear freshly laundered and we all itched while in bed.We ordered room service (a grilled cheese sandwich) one late evening and was told it would be 20-25 minutes. An hour later we ended up just cancelling our order as the food never came.All in all this experience was a sorry disappointment. There is a Ritz Carlton and Fairmont Hotel within a block of the Park Hyatt. I would highly recommend considering them over the Park Hyatt if you are looking for a nicer Georgetown hotel stay." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 10, "review_days": 0.6533406352683461, "helpful_class": 0, "review_text": "We stayed at SW Hotel for 3 nights as part of a cross-country vacation, and we couldn't be happier that we chose it.Hotels in the tourist areas of San Francisco are outrageously expensive, which you know if you are reading this review.This hotel is located on the northern border of Chinatown and just south of Little Italy. It's close to wonderful neighborhood restaurants and just a short taxi, Lyft, Uber ride from the piers, Fisherman's Wharf, etc.We couldn't be happier that we took a chance and booked a room here. Our room rate was less than half what we would have paid at one of the chain hotels, and it included free breakfast and a very clean and well stocked room.The front desk staff was pleasant and knowledgeable, and it was just a great experience." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.053669222343921005, "helpful_class": 2, "review_text": "Booked our stay for three about a month early through expedia. Because we were here for about 7 days, my review will be as detailed as possible and to help you I subdivided it into the following sections:Check-inHotel GroundsRoom and its AmenitiesRestaurant and BarHotel AmenitiesCheck outCheck-in:Called ahead and asked how parking works, we were told that their sister hotel, the Sheraton Princess Kaiulani, has a huge parking lot that the Moana Surfrider uses. To get there, just pass the hotel and make an immediate left and park in the parking structure on the left (after two mid street crosswalks). The parking structure is huge and was probably 70% full. I never had trouble finding a space throughout my visit, and I ended up preferring parking all the way on the top in a sheltered area near the elevators to the hotel. We then took the elevators down and exited the sister hotel, crossed the street to the Moana Surfrider, and approached the check in desk (make a right when you go through the main entrance). We were greeted kindly and told our room was ready two hours early and we could go enjoy it immediately. Additionally we were surprised to hear that our room was upgraded quite a bit and we were now staying in the Tower Wing (5th floor, west facing), now with an ocean view! We only had one large luggage between the three of us so we didn't feel the need to drop it off prior to figuring parking out, but I'm sure you would drive through the valet entrance and drop off luggage before parking so you don't have to walk it to the hotel yourself. Also we were told that the hotel has a daily resort fee per room per night of about $31. No biggie as it included self parking with in and out privileges, a couple bottles of water every day with house keeping, the gym, beach towel usage, yoga classes, and internet throughout the hotel. I am pretty sure all hotels in Waikiki charge this fee unless they don't have these services.Hotel Grounds:This hotel is amazing to me. Every time my parents or grandma brought me as a child to Waikiki for vacation, we visited this hotel for the sights, the food, and the beach bar. Now I can say I've stayed here and I'm glad I chose it. The hotel's lobby is a very well kept 1901 plantation-like construction. It has white house pillars everywhere and every part of it is picturesque. The grand entrance can be walked straight through to get to the beach bar and the beach. The lobby has two concierge desks, a tours and attractions concierge, a photography concierge, the SPG check in desk, some type on anti-oxidant beverage, plenty of seating to discuss plans and relax in, chairs on the veranda facing either the beach or the street, a Honolulu coffee shop, a Vivienne West store, 4 other stores, a JALpak lounge, a beach lounge, and so much more I can't list it all. All I can say is the lobby is quite grand and compared to all the other hotels besides the Trump hotel, there is no better lobby in Waikiki. There are 4 elevator groups I think, and each of them have 2-3 elevators each. My only issue with the Tower Wing is that the elevators seem to not adequately satisfy the amount of guests as we waited 2-6 minutes for elevators during mornings. Much of the hotel is decorated to cater to guests from Europe and Asia equally. I sort of think that there is a slight lack of Hawaiian charm considering it is the flagship hotel of Hawaii. The rugs are European, the lamps are European, the columns are American plantation, the elevators are chic modern (tower wing). The Beach Bar and the pool area all flow into each other and although there is a distinction made using short barriers, there is slight confusion on usage and I saw many people confused what were hotel relaxation grounds and what were bar seats. There is a ton of seating, but if you want good seats with tables facing the ocean, you may have to wait a bit and figure it out. For the duration of our entire stay the Beach Bar was free seating throughout. I think it may be possible to reserve portions for a nominal fee or even better reserve seating on the beach in the sand with umbrella and priority wait service ($60 or so). There are plenty of picturesque areas of the hotel that are not part of the lobby. I suggest doing your complimentary photo session early on your stay because they walk you through parts of the hotel you may not visit otherwise. This includes a couple stairwells that feature non-obstructed views of the beach and sunset/sunrise vistas. There also is a museum on the second floor that details the hotel over the years and its creation. Not many hotels have as much history as this one (in USA), I've very happy that all the owners have kept it up through the years.Room and Amenities:Our room was a double queen room in the tower wing on floor five (west facing). I want to start by saying that I was pleasantly surprised to find a Happy Birthday Cake and Happy Birthday written out in chocolate in my room upon entering. I think one of my emails to expedia mentioned that it was a birthday trip (or the hotel knew because my license), but either way I'm stoked that such attention was paid to a day that was three weeks ago! Back to the room, it had a balcony with two seats and a chair, a desk with chair, a chair and ottoman, TV (32 inch), mini fridge (empty and clean), safe, open air closet (in the bathroom). The desk had a coffee maker (drip but came with three pods which were standard quality), a hot water kettle (electric and great to have if you ever want to heat up some instant noodles), an iPad with information about the hotel's services and other attractions, a phone, and some booklets of information. The coffee maker had 2-4 cups placed by it every day, a couple plastic packs (napkins, straw, sugar, creamer), 3 creamer liquid packs, 3 assorted tea bags (chamomile, English tea, and one other I can't recall all from Tazo.). One good thing here is that the iPad was a iPad gen 4, meaning it has a 12 watt lightning charger. So if you have an iOS device, charge with its charger to get powered up as quickly as possible. Amazingly during our entire stay none of us turned the TV on, so I have nothing to say about channel selection or otherwise. The ice bucket was on the small size, but the ice machine was nearby and was never out. The tongs that come with the bucket are annoyingly small and can scoop only one cube at a time. The bathroom has a washlet bidet on the toilet with the remote affixed right above the toilet paper dispenser. There are 5 power settings, no heat settings, oscillation, patterns, and a dryer. As far as I could tell the seat was not heated and the seat cleaned its bidet heads often enough. The shower had a head that can be moved to a lower position or just detached if you want to aim at things lower. The towels were 7/10 in my opinion and were consistently changed, a tad scratchy and linty for such a luxurious hotel. Every single time after drying off did I notice little white lint from the towel some where on my body. The sink was nice and wide and there was plenty of space around to put some toiletries on the counter. The trashcans in the room are all bare and unlined, so if you're going to dump nasty stuff in there, make sure you tip extra. The sheets on the bed were soft and plentiful, for Oahu, I would say the comforter and sheets are too warm. I never slept under more than the comforter and I kept the room at 75. The thermostat is quite responsive and cools the room quickly. Remember that if it isn't working, make sure your sliding glass door is closed completely, the climate control doesn't engage until so. The bathroom does get steamy and there is no vent system to keep it steam or smell free. The fridge won't keep you up as it is in a cabinet that can be closed, minimizing the sound to almost nothing. The walls are quite thick and the door is even thicker. I rarely heard any sounds from outside our room and everytime I did, I was glad to be reminded I'm not completely alone. Our group went out a night or two and pregamed in our room. The noises we made never received a complaint and when I saw our neighbors in the morning, they didn't even mention it and asked about yoga, I sincerily think they didn't hear us!Restuarant and Bar:I only went to the veranda for one breakfast. Yes it is expensive, but it is also extremely convenient and delicious. Service, of course, is great and they cater to all people pleasantly. I heard wait staff it three languages during my meal and all of our requests were met. We waited only 5 min for Saturday breakfast at 10am. We were seated and served just as quickly. I got the Coconut Almond Waffles and they were delicious. It was smootly bready but had a crisp outside, topped with flakes of coconunt and crunchy almonds. The coffee served was a 7/10 and not as nice as the restuarant was. The beach bar was a great place to relax. I think most patrons are not guests at the hotel and once the staff notices that you are a guest of the hotel, you can see that some extra attention is paid to you! The signature cocktails are $14 and a beer starts somewhere around $6. They can serve food too and are quick to clean up your table/area. Watching the sunset from a table here is great as around the same time you'll get to see the hula show and live music on the other side of you. The drinks were very strong.Hotel Amenities:This hotel has an amazing amount of amenities. Of course there is a resort fee of $31 a night per room, but I think it is pretty worth it. I really enjoyed the gym, for a hotel it is top notch. It had (estimates) 5 treadmills, 5 exercycles, yoga mats, free weights, balls, one of those machines where you can set the height and resistance of free pull things, three benches, water, free earphones (jar), towels, and a view of Kalakaua. The gym is located on the second floor and can be accessed from the escalator on the first floor that takes you to the spa. I did not use the spa at all on this trip and am not sure if there is a charge for the spa area (spa services cost extra of course). Yoga is everyday at 7:25am (meet at the top of the escalator). You don't need to bring anything except yourself, preferably in athletic wear. The yoga instructors are nice and the entire session is beginners-intermmediate. Yoga for non-guests was $20 I think. It was a great way to start my morning and it is held on the terrace in a quiet part of the hotel that still faces the beach. There was a notice in our room about New Balance athletic wear to use during our stay including shirt, shorts, and shoes for only $5 total. This is done by giving a call to the concierge or front desk, the clothes and shoes are sent to your room by housekeeping. Originally, the shoe size was a little off for us and they sent us a new pair. Turned everything back in during checkout (dirty) and it was all good, really a steal for $5. If I knew about this, I would have saved some luggage space by leaving my shoes at home. Parking is self-park across the street at the Princess Kaiulani. I always parked my car at the very top, inside near the elevator where the spaces are lit, sheltered, and LARGE. As I rented my car, I don't want to be bothered with breakins or dents at all. Parking was pretty efficent for our whole stay. At checkin, they give you a small paper (don't lose it) and everytime you leave the parking lot, you show it with you parking stub so that you don't have to pay. This was convenient, and only twice were we caught waiting to leave the lot, the exit process takes the booth about 30 seconds per car. Just be careful when you enter the lot, you'll be making a left into it at a unprotected crosswalk. There is valet parking available for $20 or so more a day and we didn't deem it necessary considering it would take them ~20 min to fetch your car everytime. I did notice the part they park the valet cars and saw that they were space out, well lit, and tarped over to protect from rain and dust. If you are time hacking for your stay, I would always allot 3 min-5min to get from room to car, and another 1min-5min for starting your car until hitting the street. There is luggage holding and they will load or unload your car for you. Just drive into the hotel entrance and tell them you are checking in and you'd like the hotel to take your luggage. Same with checkout, they can hold your luggage and when you bring your car around, they can deposit it into your trunk. The checkout also mentioned hospitality rooms (2) that can be used for 45 minutes to freshen up when you do not have a room. They are first come first serve, we did not get a chance to use them, but we probably should have before our return flight. The lobby has a photobooth that can email you your photo for free (pretty cool), also there was a professional photography desk that you can set up your free appointment (8am-5pm, 30 min slots). They will take you around the hotel, take photos, let you decide if you want to buy any, and give you a free printout of their choice. I would not skip this process, if you feel fine refusing a sale then this is a great free service. I did opt to buy two mugs with our photo on it because it was neat, $33x2 + $10 shipping. The tours and attraction desk staff is very helpful, but it was difficult to find them at a time where they weren't already busy helping someone else. We went to wait to talk about scheduling a zipline excursion, she called about availabilty. There was none but she referred us to resources that would help us find another zipline company, which pleased us greatly. The concierge was always helpful, they often gave us printouts of information and referred us to exactly who we needed in order to make ourselves a better vacation. The towel bar was always quick, and they sometimes ask you to show your room key to get towels. You also have to write your name and hwo many towels you take, I don't see how the system actually could fine you $10 per towel, but I always made sure to return them. Twice during our stay did I hold onto towels over night for our next day excursion, there seemed to be no issue with this. When in Hawaii, it's always good to have towels on spare in the trunk of your rental car! The beach was typically quite crowded, but that's what you get for staying in Waikiki. The crowd was quite international and friendly. Us three were always in our speedos and didn't feel like there were any problems with that here.Check out:This process went smoothly. I requested late checkout, but it was not available for my room. This was fine with me as they offered the hospitality room and to hold our luggage until we were ready to depart Waikiki. We returned our towels, and then the New Balance athletic wear we checked out. Signed for my hotel charges (including a week's worth of resort fee). Parking in the lot was okay (still with in and out priv) until 11:59pm of our checkout day. They also said we were free to use any of the hotel amenities until we depart." }, { "user_review_posted": 89, "user_total_helpful_votes": 36, "expertise": 0.0018534428786260001, "user_cities_visited": 52, "review_days": 0.187842278203723, "helpful_class": 0, "review_text": "Was going to stay at the Capital Hilton but moved across to the Hyatt because I needed the points, probably should have stayed with the Hilton. Key did not work when I went to the room, had to journey back 11 floors to get another. Happened again and rather than a proper key they gave me a blank white card with the room number written in permanent marker on it, not the best for security. Free breakfast but with the nasty scrambled eggs that look like fake ones. One day I came back from my all day meeting at 4PM and the maid was just getting to my room so I had to go back downstairs and wait for her to finish. I would think they could have gotten there sooner. The staff was very friendly and courteous so that was the high point and I did like the location but next time will stick with Hilton." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 8, "review_days": 0.064622124863088, "helpful_class": 0, "review_text": "Myself, husband and two children stayed in your hotel. The location is perfect to see the city and we were impressed with our room. We would just like to say a huge thanks to all of the staff, they are so helpful and accommodating. We think by far this has been the most special stay in a hotel and it is down to the incredible people throughout, even arranging courtesy transport to get our car rental. A big thank you and keep doing what you are doing, also the kids loved the cookies and milk, thanks again.Full Name: Jacqui Johnson" }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.016429353778751002, "helpful_class": 2, "review_text": "This hotel is VERY run down! A Leaky pipe over our car in the underground parking. The rooms are TINY. The front desk staff was unknowledgable and the manager on duty was rude. I would not recommend this hotel to my friends and family... Ever." }, { "user_review_posted": 61, "user_total_helpful_votes": 25, "expertise": 0.001879376242441, "user_cities_visited": 26, "review_days": 0.11281489594742601, "helpful_class": 1, "review_text": "The positives: The corner room has 2 queen beds that can fit 4 people easily. The room itself is huge. It is near the famous chicken rice and Platinum Mall, if you are to go Bangkok for bargain shopping.The negatives: Housekeeping is terrible. The first time I got into the room, the table was still wet and dirty. I was in room 2716 (Main Tower). The room is not fully soundproof, I could hear the bell from next door's room. The elevators take forever, although it has 6 elevators. The hotel is far from BTS. Since the hotel is located at Pratunam, many taxi drivers refused to drop me off at the location due to bad traffic. I encountered this 3x during my trip in Bangkok, in which I was dropped somewhere else and asked to walk to the hotel." }, { "user_review_posted": 41, "user_total_helpful_votes": 22, "expertise": 0.002494731997965, "user_cities_visited": 31, "review_days": 0.526286966046002, "helpful_class": 0, "review_text": "Hilton Financial District is a full service hotel located steps from China town and central to most tourist attractions. Despite its size, the hotel is relatively calm and orderly. The staff is especially friendly and professional. The rooms are spacious and comfortable with large clean bathrooms. Try to get a room with a bay view. This location is fantastic for early morning dim sum or late night Chinese food. And China town is so reasonable. Both cable cars and MUNI transport are available close to this hotel." }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 4, "review_days": 0.059145673603504006, "helpful_class": 1, "review_text": "Nicely furnished room, and theme. Rate was excellent. Staff was very friendly and very helpful. Hotel does not have restaurant or bar, but is very conventionally located. Thursdays and Fridays they had complementary Mia Tia's on the patio. These were made from scratch and by far the best Mia Tia I had during the entire 2 weeks in Hawaii." }, { "user_review_posted": 214, "user_total_helpful_votes": 87, "expertise": 0.0018633841407130001, "user_cities_visited": 311, "review_days": 0.9561883899233291, "helpful_class": 0, "review_text": "This is a great location for downtown/Financial District. Very close to the Transamerica Building and the Chinese area (but I don\u2019t think it\u2019s Chinatown??). The rooms are nice but a little small, and the elevators are exceptionally slow. We were in room 1901 - right by the elevators. I was worried about noise, but fortunately we only heard one person all night (we keep the fan on high to help block out noise). The water pressure was not so good in our room." }, { "user_review_posted": 15, "user_total_helpful_votes": 10, "expertise": 0.003126264298061, "user_cities_visited": 12, "review_days": 0.6067907995618831, "helpful_class": 2, "review_text": "This is the perfect place to have a family stay in Vegas. It\u2019s a bit tricky to find your way in as you need to go through the Cosmopolitan Casino to get there, but it\u2019s a real gem! It isn\u2019t a really modern hotel but the rooms are tastefully decorated and all the common areas are lovely. The one bedroom units are so spacious and great for a family stay. There is a good sized kitchen with full sized fridge. You are situated just near the Bellagio so visiting the fountain show and walking the strip is easy. The staff are very helpful and friendly and there is a room near reception with free popcorn and coffee and lots of games to borrow. Parking is free and no resort fees make this a really attractive stay!" }, { "user_review_posted": 144, "user_total_helpful_votes": 49, "expertise": 0.001541677394044, "user_cities_visited": 137, "review_days": 0.6894852135815991, "helpful_class": 3, "review_text": "I was in DC for the ACLU meeting and the group rates at the Marriott Marquis across the street were too much. So I decided to stay at The Eldon Luxury Suites instead. Well, the room was nice, but no TV in the bedroom (?), the dishwasher practically came out of the cabinet when I opened the door, the utensils had a film of grease on them as I took them out of the kitchen drawer. I had to wash them myself before using.When I left that morning of checkout, I noticed some red marks on my arm. I didn't really think anything of it as I was getting ready for the ALCU Conference--and running late. I looked closer at them, took pictures, and later realized they are, indeed bedbug bites. This has totally freaked me out and I'm pretty upset writing this review. There are numerous bites which are located on my left upper back near my neck, on my right ankle, and 3 are my right arm in the typical linear pattern that bedbugs make. I've taken pictures of the areas. All of my luggage is now sitting in my car for a few days of heat treatment. I've taken a good hot shower and treated my numerous wounds, now that I'm safely home.Overall, the hotel was not all that great. Easy in and out was out of the question with the stairs at the entrance and after entering the building--more stairs to lug luggage up to the lobby. The lobby was off to the side and was a mess. The lobby was rather dated and cold looking with the marble floors and wooden paneling. The shower was horrifying. Stark and the \"controls\" for the shower were a bit intimidating. There were little black flies in the bathroom and noticed a few flying around the room. I do not think these bites were from the flies.The furniture was dirty-looking and I put a sheet over the couch to sit upon. There were numerous pictures of nude women in the building--what's up with that? Even in the rooms. (Or the one I occupied)The sink faucet in the room was loose. I had to hold it with two hands if I wanted to operate it and it was an all-in-one unit. The toilet seat was loose and I nearly slipped getting off the toilet, as all the floors are marble. I did like the sink appointment--it was very pretty.I will never stay at this hotel again. Ever." }, { "user_review_posted": 10, "user_total_helpful_votes": 11, "expertise": 0.0052300562727570004, "user_cities_visited": 3, "review_days": 0.736582694414019, "helpful_class": 1, "review_text": "Checked in on Sunday night at 8 pm,very fast and friendly at the deskThe room was 2 queen beds the beds were very comfortable and pillows too,The room was clean and spacious, I loved the shower, and the bath aminties.The casino was very busy and lively the wait staff fast and friendly, never had to wait long for your drinks. I usually stay at the golden nugget but for the price at the D it was worth it. We also at at grill restaurant and the hot dog place which was really good.I would recommend the D." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.542168674698795, "helpful_class": 0, "review_text": "Highly recommended this place!! Perfect location!! Staff is extremely nice and helpful! Close to everything!! Great places to inside the hotel! Rooms are clean, and comfy! Hands down the best drinks on Fremont!!!!!" }, { "user_review_posted": 84, "user_total_helpful_votes": 23, "expertise": 0.0012189803649580002, "user_cities_visited": 117, "review_days": 0.07447973713033901, "helpful_class": 1, "review_text": "Stayed there for business because it fit within the company's limits and was within walking distance of Moscone Center. It is also in easy walking distance of Chinatown, BART, and MUNI. Hotel was very nice. Checkin was easy. Room was very clean and bed was extremely comfortable. Would also work well for vacationing. Only complaint was that the refrigerator was stuffed (I mean STUFFED) with \"honor bar\" stuff so no room for anything else. Also, no PBS station on the TV?" }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 31, "review_days": 0.07886089813800601, "helpful_class": 0, "review_text": "I had a pretty good size room, king bed is comfy. The staff are really helpful. They stored my luggage for me when my room wasn't ready yet. They even give me the softest pillow i requested. There's complimentary bottled water everyday. Location is good. It's at I St. And Pensylvania Ave. Close to two metro stations. There's a WholeFoods market near the Foggy Bottom metro station. I always take my dinner there before going back to the hotel. So many other resto and Starbucks near the area. Lincoln memorial is walking distance from the hotel. Rosslyn metro stn is just one station away from Foggy Bottom metro stn. It's where you can catch Bus 5A going to Dulles approx every 40mins, fare is $7." }, { "user_review_posted": 39, "user_total_helpful_votes": 9, "expertise": 0.0010100238501430001, "user_cities_visited": 18, "review_days": 0.25575027382256305, "helpful_class": 0, "review_text": "I loved the location of the Inn at the Presidio. Parking is convenient and the property has a lovely veranda. The Inn has easy access to several walking trails. Steeped in history.The hiccups....the lounge rooms are far from quiet. Many people congregated outside the verandah in the early morning, perhaps for some conference, and this was right outside our lounge window. The walls are thin, as this historic building was built just after 1900, so people's conversations were easily heard and they would look into our room so we had to start keeping the blinds down. So if you want privacy or if someone is sleeping on the sofa bed the experience will be bad.The bathroom has a shower head that was designed for a shorter person. If you are over 5'8\" then you'll be crouching to get under the shower.Morning breakfast was great and there is a lovely fire pit outside to sit and chat that takes the morning and/or evening San Fran chill away. The staff were very friendly and helpful." }, { "user_review_posted": 15, "user_total_helpful_votes": 6, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.28532311062431504, "helpful_class": 0, "review_text": "We stayed here two nights for my birthday. At first, I had only planned on staying one night, but we enjoyed ourselves so much we stayed an extra night and for the same rate, which was wonderful! The room was small, but comfortable and we had a private bathroom. I'm too much of a germaphope to share a bathroom with people I don't know. There is plenty to do in the area. There's even a restaurant/bar located next door to the hotel. I will definitely be staying there again!" }, { "user_review_posted": 195, "user_total_helpful_votes": 74, "expertise": 0.0017320352970790001, "user_cities_visited": 72, "review_days": 0.323658269441401, "helpful_class": 0, "review_text": "Located in the middle of downtown. This hotel has an updated gym and small lap pool, full service restaurant & lounge. Super helpful staff added to the fun of the city and luxury of this boutique hotel.The rooms are clean and all have a view of the city. Comfy beds.Thank you for the super hospitality!" }, { "user_review_posted": 105, "user_total_helpful_votes": 88, "expertise": 0.003958533650688, "user_cities_visited": 103, "review_days": 0.098028477546549, "helpful_class": 0, "review_text": "I booked this hotel room for an overnight stay coming off an Alaskan cruise. We go to the hotel at around 11:am. Despite the manager Joanna (the clerk) found us a room that was clean and ready to occupy. She gave us room 245- toward the back of the building which is very quiet. The window overlook to a patio.Now about the room: the room was extremely clean. Our queen been was elegantly made over. The mattress was one of the most comfortable one I have slept in before. Linens were immaculately white and clean. The room was very spacious and included a very large sized wall TV for our enjoyment.The shower has space for two people without getting on each other's way. There are three dispensers in the shower: shower gel, shampoo, conditioner.Breakfast was not included, but we ate a hot meal and paid only $24.00 for both (not bad).Now, location: it is maybe 5 minutes walk from the Space needle ( a nice walk). From there, you can catch a monorail that takes you right to the city center, Just a mild walk on pine street towards the bay side- you will get to the market.This hotel is centrally located and I truly recommended it." }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 8, "review_days": 0.9271631982475351, "helpful_class": 0, "review_text": "We stayed at Parkshore for 9 nights in July to celebrate my 40th birthday.I had read reviews before our visit and was getting slightly concerned by the negative reviews. I even emailed the hotel before our visit because I was concerned, and they assured me I had nothing to worry about.They were right!! We stayed in room 1611 and it was perfect.The views were amazing. We had views of both diamond head and the beach, we also overlooked the pool.We had absolutely no complaints about the room at all.Check in was fast and simple. We even had a bottle of sparkling wine and chocolates left in our room for my birthday.The staff were friendly and helpful.We booked 3 excursions from the desk in reception. The island circle tour, the Chief luau, and shark cage diving. We\u2019re thoroughly enjoyed all of these and highly recommend.We mainly ate in Lulus with is adjoined to the hotel. The food was amazing!!If we were to visit Oahu again then we would have no hesitation in staying at Parkshore again!" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 3, "review_days": 0.651150054764512, "helpful_class": 0, "review_text": "We just had the best stay! In town celebrating my mother\u2019s birthday and everything about our stay was outstanding. The room was beautiful and clean, the lobby so inviting with the games and the fire place and the staff was top notch. Marilyn at the front desk was so wonderful, she made sure my mother felt special and like an honored guest. This was a trip we won\u2019t forget and we can\u2019t wait to return to the Argonaut next time." }, { "user_review_posted": 12, "user_total_helpful_votes": 10, "expertise": 0.0039354150575600004, "user_cities_visited": 6, "review_days": 0.768893756845564, "helpful_class": 0, "review_text": "We had a one week stay at this beautiful spot. Our room (4501) was a little away from the other areas of the resort but had a perfect view of the Dubai skyline and the marina. The room was nicely furnished, gorgeous bathroom and had a very comfortable bed. All the restaurants and bars were to a high standard. Pool area just stunning, plenty of shade but also plenty of sun for those after that. Spa was awesome. The best part of the hotel is their staff who were just so helpful and genuine in their care. Early check-in? No probs. Late check-out? Again no hassle. Book some tickets? Too easy. Special mention to Irene at the front counter - she's such a credit to the resort. I really don't have a bad word to say about the Park Hyatt Dubai. Would go back in a heart beat!" }, { "user_review_posted": 47, "user_total_helpful_votes": 16, "expertise": 0.001542394726277, "user_cities_visited": 30, "review_days": 0.653888280394304, "helpful_class": 1, "review_text": "A great place to stay downtown but off of Fremont St. The room was large, clean and great. They have a small friendly casino, a great restaurant with good entertainment and a really nice pool area. Everyone was very friendly. Just a block off Fremont and week worth it. You could hear a bit of the Fremont St roar but it was not a problem. Highly recommended for a stay Downtown." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 7, "review_days": 0.013143483023001001, "helpful_class": 2, "review_text": "My wife and I and 4 year old twins stayed here overnight on our way from California to Montreal. The room was ok, beds on the soft side, bathroom on the small side but this property is acceptably well maintained and clean overall. What was NOT acceptable, in fact downright ridiculous, was the room service. It is substandard quality and a complete ripoff. $19 for a club sandwich, $11 for a small bowl of canned chicken noodle soup, and to top it off $5.00 for a can of ginger ale. Add the $5 \"delivery charge\", the $1.40 \"Adm. Fee\", the 18% \"service charge\", the $3.68 food and beverage tax, \"soda tax\", and sales tax....and you end up with a $52.19 bill for a soup and sandwich with a soda. Bottom line, it's not about the 50 bucks. Nobody ever likes to feel ripped off, and that's something the Hilton Ohare management should know by now." }, { "user_review_posted": 110, "user_total_helpful_votes": 44, "expertise": 0.001831623082864, "user_cities_visited": 75, "review_days": 0.7332968236582691, "helpful_class": 0, "review_text": "We enjoyed our five night stay in this Marriott located away from the hustle of Miami Beach. Our room looked north east over the park and beach which was great. It was not full on ocean view and those rooms overlook the pool area. We experienced the day the concierge lounge ceased to be and enjoyed the breakfast mimosas (nice touch).This hotel is now designated a resort, which seems to be a marketing concept for extra charges. The hotel was in semi-resort mode during our stay. Valet worked great and always delivered on time. The pool attendants were friendly. The pool area had great ambiance but seemed small for the hotel size.Hotel is a short walk to various restaurants and a few blocks to the lively end of Miami Beach.The room was comfortable and functional but not what I would call luxurious. I look forward to our return to soak up the full resort experience." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.8132530120481921, "helpful_class": 0, "review_text": "Arya was an excellent host, great views, great drinks, and the food isn\u2019t bad either. First time back at the newly refurbished JBH, will definitely be back soon. Recommend to families and groups ....." }, { "user_review_posted": 29, "user_total_helpful_votes": 22, "expertise": 0.0035726923033020004, "user_cities_visited": 21, "review_days": 0.23055859802847703, "helpful_class": 0, "review_text": "I stay at the Mayflower as often as possible when in DC. Rates are reasonable in comparison to similar options, and the location is fantastic. 5 minutes from the White House, an easy 1 mile walk/jog down to the mall, and a ton of good restaurants nearby. Easy access to all parts of town, including the airport ($15 uberX ride).Had a great stay this time, was upgraded to a refreshed room. Rooms all are newly painted, furniture, etc. TV's are a little smaller/older, that's only complaint. Beds are extremely comfortable, showers are clean, etc.Concierge Lounge is OK, not as good as Marriott Marquis DC. Food is typical Marriott concierge food. All in all, very good hotel. Only real complaint is I had a package shipped to hotel (a credit card replacement envelope) and they tried to charge me $7 for \"handling\". Laughable. Thankfully they waived it after I protested (Platinum status likely helped)" }, { "user_review_posted": 31, "user_total_helpful_votes": 7, "expertise": 0.000985930031001, "user_cities_visited": 46, "review_days": 0.26998904709748, "helpful_class": 1, "review_text": "My wife and I stayed there to celebrate our wedding anniversary. They contacted us well in advance of our stay to ask about any special requests. I mentioned why we were staying and they went all out to make our stay very special. From a great room on the end of the hallway to rose petals on the bed and a chilled bottle of bubbly upon our return from dinner, they made it a memorable experience for us.Staff was always friendly, addressing us by our names, even in passing. How do they do that? Amazing and very special.The hotel is beautiful. If I had to say something negative, the room decor that was recently updated is not so much to my liking. Blue carpets, chrome trim and lots of right angles didn't seem to fit the classic style of the building. Still, it was a great room and we would definitely stay there again." }, { "user_review_posted": 35, "user_total_helpful_votes": 8, "expertise": 0.0009993537302370001, "user_cities_visited": 21, "review_days": 0.382803943044906, "helpful_class": 0, "review_text": "Arrival was flawless with impeccable service. The hotel is on the smaller side but with very nice details. Rooms are more spacious than one would expect. Dining facility is also very nice although the only meals we ate here were breakfast.The location is in the heart of DC and convenient to all most will visit." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.5553121577217961, "helpful_class": 0, "review_text": "It\u2019s one of the closest and nicest hotels close to the Marathon start. I like to use the rooftop pool, spa and fire pits to get a magica view of the city and relax pre race. It\u2019s also quiet:) I didn\u2019t even remember hearing the sirens from the fire station just next door. Only tip, it\u2019s hard to get there with stupid whacker drive. Also, if you run the Chicago Marathon, be smarter than me and splurge the $30-40 bucks for the pedicab (bicycle driven cab) to get the one long mile back to the hotel. Walking it involves like 35 stairs to get above Columbus to the hotel. That is one LONG and PAINFUL walk! Haha" }, { "user_review_posted": 32, "user_total_helpful_votes": 22, "expertise": 0.0032274081429990004, "user_cities_visited": 282, "review_days": 0.09419496166484101, "helpful_class": 0, "review_text": "We have stayed here many times before although it must be 10 years sine the last time. Interior has obviously been refurbed in that time.We located for the city and the sights - mostly you can explore on foot without doing the urban mountain climbing (eg up and down Taylor Street). Go round the embarcadero or along Columbus as they're mostly/nearly flat.Valet parking is pricey but consistent with other nearby hotels (we checked a couple).Receptionist was very good and waived te daily internet fee as we were staying 6 nights.Friendly Indian barman (sorry can't remember name) chatted about cricket, city life, weather, drought, etc....BUT: aircon is ludicrously noisy and prevented us from sleeping properly on the first night. Sorted it by turning up the temperature setting higher than we would have liked so it stopped cutting in. No point complaining as we were still somehwta disturbed by the sound from neighbouring rooms aircon - so it seems a general issue.Some street noise but that's to be expected and no big deal. Some other internal noise from doors and plumbing.Good to be able to open the window a bit to get fresh air in but you couldn't leave open at night due to increase in noise.Shame really and not really good enough for the money.Sort it out!!!" }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 6, "review_days": 0.640197152245345, "helpful_class": 0, "review_text": "Great service, comfortable rooms, surrounded by great restaurants and shopping. Ritz staff makes an excellent effort to personally great each guest and understand their needs. The fitness center contains a wide-range of machines, weights and so on as well as fabulous views of the city and lake. the Ritz is conveniently located to the Water Tower place if you do not want to leave the hotel." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 12, "review_days": 0.262869660460021, "helpful_class": 0, "review_text": "It's a somewhat quirky hotel, in that the building is old but in general, I like the personality that adds. The rooms are comfortable, have everything you need. However, the street noise is really problematic. The hotel is located on a busy intersection complete with cable cars, loud bars and construction; there seems to be no insulation against this noise, which goes on late and starts again quite early." }, { "user_review_posted": 28, "user_total_helpful_votes": 11, "expertise": 0.0017969451931710001, "user_cities_visited": 284, "review_days": 0.077217962760131, "helpful_class": 0, "review_text": "Just two nights, but very nice localisation. Not so modern, but nice. Good value for money. Bit noisy, room from the street side, but no bother. Just two minutes to the iconic cable car. I like it, but just for one, two night, to see SF." }, { "user_review_posted": 48, "user_total_helpful_votes": 16, "expertise": 0.001507962779065, "user_cities_visited": 36, "review_days": 0.46495071193866305, "helpful_class": 1, "review_text": "You will get a better rate working directly with the Jockey Club. I found it very difficult to make reservations, finding it first on Air BnB. The location is unbeatable. Our room had a view of the Bellagio Fountains. The Cosmopolitan Casino is right next door. You will get grabbed on the street to listen to a time share presentation as the Jockey Club is a Sapphire Resort.The suite was on the small side. We had to rearrange the room to get my son's wheelchair in the room. Carpet was shabby.The front desk had friendly employees but it took getting the manager involved for us to get a parking spot for our over sized van." }, { "user_review_posted": 2, "user_total_helpful_votes": 8, "expertise": 0.019309279488028002, "user_cities_visited": 2, "review_days": 0.40854326396495005, "helpful_class": 3, "review_text": "The Trump Hotel staff and overall experience was one of the best. I didn't want to leave and cannot imagine staying anywhere other than the Trump for future trips to DC. The food was amazing- I would recommend cocktails and the charcuterie and cheese tower prior to dinning at the main restaurant. Extremely restful sleep - cleanliness - A++." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 3, "review_days": 0.46823658269441404, "helpful_class": 1, "review_text": "We just returned from a girls long weekend and had the pleasure of staying at the Hilton Financial District. The location is extremely convenient to public transportation as well as walking. Because of the convenience of Hilton Honors, we were able to upgrade to the executive floor. What a wonderful bonus this was! The executive lounge added a wonderful complimentary breakfast and evening appetizer and wine feature. We loved seeing Felipe's happy face in the evening and admired how hard he worked and kept his happy self. Both concierge, Joel and J.C. were extremely informative and beyond helpful in organizing transportation to and from the airport as well as a fantastic wine tour to Sonoma. Joel, you are a star!!!!!! Dany's limo service was a wonderful experience and ask for \"Papa\" as your guide if you use this service for your wine tour. \"Papa\" was so funny, kind, very informative and added an unexpected tour all over SanFrancisco on our way to Sonoma. I am extremely critical and have very high expectations when it comes to customer service and found this Hilton to hit the mark. From Housekeeping greeting us while walking the halls to the valet staff welcoming us back from our daily adventures, the manager/Hilton management should be very proud! Kudos to all!" }, { "user_review_posted": 355, "user_total_helpful_votes": 305, "expertise": 0.004060776442834001, "user_cities_visited": 108, "review_days": 0.313800657174151, "helpful_class": 0, "review_text": "I traveled with 3 friends to Seattle to see Adele - fabulous concert! We needed a convenient room to sleep and also to get ready for our days & nights on the town. We chose Courtyard Downtown/Pioneer Square because of it's convenient walking location to many Seattle sights.The room was on the 10th floor and had a waterfront view. It was approximately $400/night with tax. We did not park a car which would be an extra fee. Our room looked great when we came in. There were 2 glasses and towels for 2. We asked for more of both. We got more towels. Over 2 days, we never got additional glasses.The bathroom was all in one so only one person could use it at a time. The mirror in the room was behind a bedside chair so it wasn't convenient for makeup or hair. There was a mirror on the back of the wardrobe door but no light for putting on makeup. It would have been great to have a mirror above the niche area near the wardrobe or above the coffee bar.The fan in the bathroom had a clean vent cover but was not functional. There was a recycling container as well as trash cans. The beds were comfortable and we all slept well, until the sirens at 3 AM. Being on the 10th floor, I imagine street noises were louder on lower floors. The airconditioning was quiet as it cycled on and off.The lobby had wonderful fruit flavored water cannisters in the afternoons. There is also a snack area with items for puchase, a coffee/computer area and a dining room and bar. The dining area and bar were never crowded when we were there. We did not eat in the dining room. There was a mechanical elevator problem and at times, a bit of a wait for a ride.Upon checking out, the staff graciously split our bill onto 4 credit cards so that it didn't go onto just one friend's credit card. Overall, a comfortable stay. A little spendy and I do wish we had a working fan as well as glassware for 4." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 6, "review_days": 0.531215772179627, "helpful_class": 0, "review_text": "We wanted a hotel in SF that was reasonably priced, with a good location, and with parking for our rental car that did not cost $50+ per day. Columbus Motor Inn fit the bill. Great rates for SF, in a decent location, though not as close to Fisherman's Wharf as we would have liked. Free parking a big plus. Suite was spacious and clean. Good wifi service. No frills here - no mini-frig in room, no breakfast, not decor. Desk staff was not very helpful. Housekeeping was quick and came daily." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 5, "review_days": 0.128696604600219, "helpful_class": 0, "review_text": "The reception is very exceptional with being helped with your luggage almost immediately. The rooms are cool with a great view looking through the window. Loved especially the 24 hour room service to food and beverages..wonderful" }, { "user_review_posted": 133, "user_total_helpful_votes": 128, "expertise": 0.0045620506081480005, "user_cities_visited": 506, "review_days": 0.10952902519167501, "helpful_class": 1, "review_text": "Awoke at 2am Pacific to make flight for all-day meetings in San Francisco. Enjoyed a light dinner and was ready to sleep by 7:30. Arrived at the hotel looking forward to a cold, dark room. Upon getting to my stuffy, warm room I learned that the hotel has no air conditioning and the only way to cool the room down is to open the window (1-block from Union Square and the cable car route), turn on the ceiling fan, and leave the drapes open onto a bright Summer evening. If you require a cold, dark, and quiet room to sleep well when you're traveling don't stay at the Kensington Park!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.052026286966046005, "helpful_class": 0, "review_text": "My friend and I went to the Paramount this year over Easter weekend for a convention and we were immediately taken care of and welcomed. Room was beautiful and most important of all, it was very comfortable. I will definitely be using this hotel again next year when the convention season rolls around again." }, { "user_review_posted": 2, "user_total_helpful_votes": 9, "expertise": 0.021736731766523, "user_cities_visited": 2, "review_days": 0.091456736035049, "helpful_class": 2, "review_text": "I have a reservation for two rooms starting from the 19th (Friday). I looked into the other reviews and got paranoid about this hotel. I reserved rooms from Priceline.com. I called to request one room with two queen beds since there will be three people in that room and a king bed in another room for two people. I was reminded by the front desk person (6 PM EST on 6/17) that it will be \"extra charge\"! Okay then I requested a higher floor room away from the elevators - after a long silence I heard \"That may not be possible\".Mr georgejordan are following this? You will have an opportunity to listen to your customers and accordingly since we will be checking in on 6/19. Chicago is the bucket list for my older parents and we hope you will do justice - I will keep this updated as far as our experience goes with your hotel." }, { "user_review_posted": 19, "user_total_helpful_votes": 2, "expertise": 0.00040070384501400005, "user_cities_visited": 10, "review_days": 0.6730558598028471, "helpful_class": 0, "review_text": "Nice rooms, good tub. Had to have air system worked on, both sinks very poor drainage.Biggest issue is buy from there little store.The gentleman at the desk walked away with my credit card, did not say a work, came back with copies very questionable, when I to speak to a manger, he just justified the actions. If a person travels the world and for a living this is a very unacceptable action.Stay was fine." }, { "user_review_posted": 25, "user_total_helpful_votes": 15, "expertise": 0.0028026039942620003, "user_cities_visited": 20, "review_days": 0.6593647316538881, "helpful_class": 0, "review_text": "We stayed here for 2 nights at the start of our Thaand trip and would definitely come back. We caught the airport train link to Phaya Thai station and then grabbed a taxi to Chillax, on a metered taxi this would cost roughly 100bht depending on traffic. Barter a set price if you prefer or rush hour, it gets so busy!!Check in isn't until 2pm but you can use the restaurant etc. We only had to wait about an hour so just got some lunch.Rooms are spacious and clean with tea coffee fridge and safe in the room. Massive Jacuzzi bath but we didn't get time to use it. Only a big curtain between the bathroom and room.Pool was nice only used it once but did find it relaxing after a busy day in the city.I have to recommend Leuchai the older gent who sits at the tourist desk! At about 6.30pm we enquired about a possible river boat cruise dinner for that evening. He called them up got us booked on and went with us in the taxi and made sure we got checked in. Very nice man. We paid about 3600bht each for the transport there and the cruise for the 2 of us. Nice final evening seeing the everything lit Up!!Short walk from Khaosan Road. Leave the hotel, end of the road turn left, over the bridge and keep walking you will see it on the left a few roads along!Overall we enjoyed our short visit to Bangkok and our stay in this well located hotel. It isn't that far from the main sights Grand palace, Emerald Buddha, Golden Buddha! Enjoy." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.496714129244249, "helpful_class": 0, "review_text": "I've been to Hawaii many times but this time my stay at the Trump Hotel was more than I could of imagined or expected. They made me feel so special from the moment we got out of our car. They greeted us with leis made from island shells. They were beautiful! Then they gave us water fused with fruit and a washcloth was brought to us on a silver platter that was dipped in lemongrass to freshen up with. It felt so good and smelled wonderful! We were greeted that evening with a knock at the door and were presented with a box of cookies that were shaped in pineapple and made in Hawaii. They were very good! We were celebrating a 50th birthday and a 65th wedding anniversary. The Anniversary couple were presented with a bottle of champagne and chocolates. The birthday girl was given a small cake. They had made a mistake on her birthday card and put 60 instead of 50. When she called to let them know they gave her 2 boxes of those yummy pineapple shaped cookies. The hotel had everything stocked that we could dream of from toiletries (including sugar scrub and body butter that was wonderful!) We also were stocked every night with \"trump\" water and whenever we would leave for a trip the valet people would always give us water for the road. My mother, who is 88 and uses a walker, was given a room that was handicape access but she still could not get up from the toilet. When we let them know, they sent an engineer right away and he switched out the toilet for her!! How amazing is that? Our suite was wonderful and stocked with a full size kitchen. After cooking breakfast, we left and when we returned, our kitchen was cleaned including the dishes and they were put away! I did not want to leave this place. I would highly recommend this place to everyone. The infinity pool is small but very relaxing and the help came around with coconut sorbet to try and it was soo refreshing. The hotel is close to everything but just away enough from the hustle. You can be there but get away too. Beautiful park and beach right outside the door. You can walk or jog the park or beach." }, { "user_review_posted": 18, "user_total_helpful_votes": 13, "expertise": 0.0033959812178940003, "user_cities_visited": 13, "review_days": 0.340635268346111, "helpful_class": 0, "review_text": "From the moment you enter this hotel,staff are all very welcoming and helpful. Nothing is a bother to them. The rooms that we stayed in was lovely with great views of the beach. I would highly recommend this hotel if you get the chance toasty in Honululu" }, { "user_review_posted": 3, "user_total_helpful_votes": 6, "expertise": 0.009599470374048001, "user_cities_visited": 4, "review_days": 0.9660460021905801, "helpful_class": 0, "review_text": "So although the Nobu Hotel at Caesars Palace is clean, good qulaity and good rooms the staff do not have a clue and the customer service is non existent. So i went to ben around 11pm and fell straight too sleep. I was woken up with the lights coming on and an employee comes into my room pushing a rollaway bed. I stirred and woke up and thought i was being robbed. No explanation from the man in my room but he insisted on questioning me. I reported to reception and nothing as far an an explanation or apology. I refused to pay for the night but they are still billing my card. I WANT AN APOLOGY and explanation and REFUND, there communication is so bad. Seem just interested in getting good reviews. Another issue was the hot water took 10 minutes to come through the shower or taps. I only slept for 2 hours and my stay was ruined at what could be a great hotel. Bad experience" }, { "user_review_posted": 57, "user_total_helpful_votes": 26, "expertise": 0.002104179128169, "user_cities_visited": 17, "review_days": 0.0043811610076670005, "helpful_class": 1, "review_text": "We went there during christmas time. The deco inside out are so beautiful and festivity. The beach is man made but the sand in front of this hotel is very fine and soft unlike other area. The beach is very crowded everywhere. This hotel actually provide beach chairs for rent. The sunset view is so beautiful that might take your breath away. We ate at the hotel restaurant and the food and services are excellent. ABC store is cross street and a very beautiful coffee shop at near by hotel. I went there to buy breakfast almost everyday. The best location and restaurant all in one place. For the first time visitors this is the best choice. We didn't want to leave." }, { "user_review_posted": 96, "user_total_helpful_votes": 29, "expertise": 0.001356247011659, "user_cities_visited": 71, "review_days": 0.211391018619934, "helpful_class": 1, "review_text": "Our room was the Bora Bora and had the whirlpool tub. It was relaxing. We were able to purchase our food with the bus ride one morning and we went to Red Rock canyon as well as visited the Hoover Dam." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.5531215772179621, "helpful_class": 1, "review_text": "At first getting here was a bit confusing as I entered through the mall, but there are signs that tell you where the hotel is where you have to take an elevator to arrive at the hotel lobby. Check in was very fast and smooth. The room itself was excellent with a great view. There are plenty of amenities and toiletries, towels, etc. A good supply of tea/coffee as well. I ate at the Skybar restaurant and ate indoors, I was sad that we couldnt make use of the outdoor bar on the rooftop, called Cru. Though the view from Skybar and Uno Mas restaurant was still excellent. Check out was also very quick and easy. I am not sure if there is any shuttle services provided by the hotel to airport or to anywhere. However, the staff is very friendly and meets expectations. If I go back to Bangkok, I will definitely stay here again." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.45235487404162106, "helpful_class": 0, "review_text": "I have to say, I've only been at this hotel twice but my experience has out did the first. The room that I received had an amazing view. The front desk, consisting of Sarbi and Liz among others were simply amazing. I travel for work and it's nice to see people shine at hospitality and not to sound corny it made me feel right at home. For all intents and purposes that's the goal. Once again thanks for a wonderful stay including all the great suggestions. Looking forward to my next visit for sure!" }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 68, "review_days": 0.21029572836801702, "helpful_class": 0, "review_text": "La Flora staff are very attentive and welcome all the guests like family.The lobby is open and spacious with lots of places to relax. Very nicely decorated.We look forward to staying at La Flora again during our next visit to Miami. Thanks Ros, John and all the rest of the staff for making our stay so comfortable!" }, { "user_review_posted": 58, "user_total_helpful_votes": 17, "expertise": 0.0013126505267720002, "user_cities_visited": 81, "review_days": 0.011500547645125, "helpful_class": 0, "review_text": "I researched a lot of hotels in Seattle and decided to stay at Hotel 1000 based on the reviews I read online. I was very pleased with the Hotel. The location is in the center of downtown on First Street, two streets away from the bay/water. There is a lot of action there but the room was quite at night. The hotel smelled great and reminded me of Vdara in Las Vegas. The scent is like walking into a spa. We had a King Deluxe City View and it was very nice for the two of us. The room was clean and the bathrooms were fully stocked with full sized shampoo, conditioner, lotion and body soap. Robes and slippers were also in the room. The staff was very nice and friendly and the restaurant attached to the hotel, BOKA, was a good eat too. I love this place and would stay again and recommend it to anyone on their first trip to Seattle. Go Seahawks!!!!" }, { "user_review_posted": 106, "user_total_helpful_votes": 214, "expertise": 0.009691072346821001, "user_cities_visited": 68, "review_days": 0.043811610076670005, "helpful_class": 0, "review_text": "Having been in here several years ago the transformation of rooms and public spaces has been beneficial. Rooms are nice, standard Marriott, clean, and everything works! The location is wonderful in the center of the city. However the elevators are few and painfully slow. Main restaurant could use some improvement in the menu. The Concierge breakfast is one of the worst of any Marriott -- even the nearby Courtyard and Residence Inn have Much Nicer breakfasts." }, { "user_review_posted": 15, "user_total_helpful_votes": 2, "expertise": 0.0005369818676670001, "user_cities_visited": 10, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "State Plaza is a great place to stay in Washington DC for 2 to 3 week. I stayed in King size room which is fine for Business travellers attached to a kitchen. The Kitchen has a microwave, Gas stove, refrigerator and other basic (limited) vessels. The room heaters are fine for winter and the biggest advantage is CVS shop next to the Hotel to buy the milk and other essential items. The whole food is 8 to 10 mins walk to purchase grocery and other items. Staff in the hotel is very helpful and polite. If you are planning to stay more than a week, then you should be aware that there is no Washing machine and no Laundromat facility near the hotel. The only available option is using laundry facility within the hotel which is expensive. Secondly, if you are international traveller settle your bills during daytime as the staff at night time not aware of the implications of foreign exchange charges and incorrect charges will lead you to pay excessive Forex. Overall it is a great experience to stay with State Plaza for a Business trip." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.6429353778751361, "helpful_class": 0, "review_text": "I've been meaning to send this review for awhile! I stay at this hotel 2 -3 times a year for a week or two at a time. The staff is incredibly nice, helpful, and will go out of their way to accomodate any request. It's nice to see the same faces each time I stay there! This is very little turnover from what I've seen. Kudos to a very special man named Keala who works in the Bistro!! Amazing person all around!" }, { "user_review_posted": 46, "user_total_helpful_votes": 26, "expertise": 0.002633737748801, "user_cities_visited": 35, "review_days": 0.066812705366922, "helpful_class": 0, "review_text": "Perfect location to visit the Space Needle and area attractions.The hotel is kept very clean.The fish tank in the front lobby with a fun \"resident blow fish\" is a unique addition.Following a two night trip to Vancouver, we are returning again for another two nights before an Alaska cruise - making a total stay of four nights.The king suite with a view of the SkyNeedle is a great pampering experience." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.383351588170865, "helpful_class": 0, "review_text": "One of the worst InterContinental owned properties I have ever stayed at. Do yourself a favor and stay at another IHG property like the Crowne Plaza. One of the greatest selling points of Holiday Inns is there consistency. This property has no consistency at all. Included in what they don't tell you is paying $40 a night to park your vehicle. There is no continental breakfast let alone any type of breakfast that IHG is known for even for members. The only coffee that is available to you is this single cup in your room which most people can stand but that's okay. Because most people know that they can go downstairs and get Holiday Inns finest coffees 24 hours a day 7 days a week. Not here. You're either directed to their Starbucks will you pay out capital costs are you directed to the restaurant serving breakfast then of course you have to pay for. People at the front desk are unprofessional. I travel with a credit card that is for room and tax and incidentals for safety reasons. They got the authorization for room tax and incidentals and trying to add on $160 for parking it declined. Instead of being professional and calling me at the phone numbers I left at check in they decided it was okay to go upstairs and lock me out of my room. The Intercontinental Hotel Group cannot be happy with a property like this. And neither can there guests. The consistency of the brand just went down the drain." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5230010952902521, "helpful_class": 0, "review_text": "This was by far the WORST hotel I stayed at. From the moment I arrived at the hotel for the check in process was very unorganized and they did not give clear instructions to what was include with your stay. Once I received my room after a long flight, i take this very small elevator to arrive at my room. Which I must say was at a 1 STAR at best!... They gave me dirty towels, and the sheets on my bed had dirty stains when I pulled the covers back. As you could imagine I wanted to take a shower which was a disaster as well. The shower/tub begin to clog as I'm taking a showing leaving the water to feel all the way up. They also did not replace the soaps/shampoo from the prior guest they were used. But by far the worst part of the entire trip was after my first night at the Hotel they claimed to have run out of wash clothes. So for the remaining 3 nights of my stay I had to go to the local CVS and buy wash cloths so I could clean. THE WAS THE WORST HOTEL EXPERIENCE OF MY LIFE.. Housekeeping will give attitudes when you ask them to bring items to your room. And the front desk does not always relay your request to them resulting in multiple phones calls and even trips down to the desk. DO NOT STAY AT THIS HOTEL!." }, { "user_review_posted": 80, "user_total_helpful_votes": 41, "expertise": 0.002377799845525, "user_cities_visited": 34, "review_days": 0.114457831325301, "helpful_class": 0, "review_text": "well situated on edge of Georgetown which for me is the highlight of DC, great shops and restaurants nearby. This is a really nice hotel with 1st class service at all timesTechnology re phones in-room is a little out of date and needs to be improved and w-fi comes and goes a bit but that's all I can fund negative; I shall keep returning to this hotel every trip to DC" }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.7420591456736031, "helpful_class": 2, "review_text": "We booked for family of 5. Good sized room. Room service available till 11pm but when we rang at 10pm they had closed early and said they can change times advertised. Other reviews noting its close to strip are wrong - its 15 mins brisk walk. Could not get into room because they had key problems. When checking out they had computer probelms. Would not stay here again" }, { "user_review_posted": 91, "user_total_helpful_votes": 47, "expertise": 0.002397139437854, "user_cities_visited": 42, "review_days": 0.6013143483023, "helpful_class": 1, "review_text": "My family made a return visit to this property last week, staying in two king-bedded rooms for six nights.Both rooms were comfortable, and the key features of the room worked well, including the climate control, shower pressure and mattress. We were very happy with the price that we paid, particularly in such an expensive city as San Francisco, and the availability of free in-and-out parking was an important bonus. The staff went out of their way to assist us at all times.This isn't a fancy hotel; don't expect room service or a fancy lobby. However, if you are looking for comfortable accommodations in a convenient and centrally located part of the city (Cow Hollow), you'll be hard-pressed to find a better hotel value in San Francisco.We're already looking forward to our next visit...!" }, { "user_review_posted": 175, "user_total_helpful_votes": 114, "expertise": 0.0030522848000500004, "user_cities_visited": 58, "review_days": 0.5805038335158811, "helpful_class": 0, "review_text": "The mark of an exceptional hotel isn't just how it handles the good aspects of a stay, but the bad as well. While my previous stay was good, there were a few small issues that prevented me from giving Skylofts the 5th star it really should have. Matt Moraca, the amazing Director of Skylofts, made sure that our latest stay would be extra special. It was. Before going into detail on our wonderful stay, let me say a few more nice things about Matt and his staff. Matt spent a lot of time emailing me back and forth regarding this trip. He made us feel like we were the only thing on his plate, and that we were important guests to the hotel. Kind and genuine, I can't say enough nice things about him. All of the Skyloft staff, from the butlers to the maids were friendly, helpful, and did whatever they could to fulfill our requests. Matt and his team even made sure The Mansion had a can of jellied cranberries on hand for our Thanksgiving dinner, despite the semi absurdity of the request. I'm sure many people in 5 star hotels would laugh at that request. No one did. One of the butlers, Paul, even made sure we were taken care of by Bellagio as we decided to stay in Vegas one more day.The Loft itself was beautiful as usual. Fresh flowers, beautiful decor, a personalized mini bar, and of course a wonderful bathroom with the best shower in Las Vegas. Not kidding, it beats the shower in Bellagio's $6,000 a night Chairman Suite. It blows away everything else in the $1,000 a night range. There are a few variations, but ours had two rain heads, 4 body sprayers, a wand, and steam. The steam function works well for the record. The Kohler infinity tub is always fun to use, and this trip, because I have a bad upper back and neck, I took advantage of Skyloft's extensive pillow menu. The Makura pillow was amazing. Waking up without a stiff neck or back pain is a joy most people take for granted. I'm just sad that I forgot to ask the butler if I could buy one before we checked out. I'd also recommend the Mediflow water pillow and the anti snore pillow. My wife liked the air chamber pillow as she also has back issues. The bed itself is also very comfortable.Getting to ride in the Bentely Mulsanne to and from Circus Circus for dinner (The Steakhouse), which is one of our favorite places to eat, was a treat. Amazing car, and nice drivers. I always enjoy enjoy speaking with the drivers. Great stories.The little snacks the butlers drop off, which were appreciated even after stuffing ourselves on Thanksgiving dinner, same with the Jura coffee maker. So easy to use for a cup of coffee. If you don't want to use the Jura you can ask the butler to do it for you, or just head down to the VIP Lounge.I'm glad I chose Skylofts for this trip, and look forward to my fourth Skyloft visit and many more in the future. Thank you again Matt, Paul, and the entire Skyloft and MGM team for a great stay." }, { "user_review_posted": 413, "user_total_helpful_votes": 208, "expertise": 0.0023347463638300004, "user_cities_visited": 205, "review_days": 0.09638554216867401, "helpful_class": 0, "review_text": "For the value this hotel can't possibly be beat. The lobby is small, just inside the car park. Staff was very friendly. There is a bowl of apples, take out menus and city maps & info. Parking is FREE, so if you come to SF with a car, you will see what a rarity it is. I felt Very safe here with my 3 kids. You had to use your room card to access the elevator. My #1 recommendation would be, ask for a room not facing Lombard. It is SO noisy! Seriously, I've stayed in the heart of NYC and Chicago and hands down this place has some major street noise. On a positive note though, we did have a view of The Golden Gate Bridge. The room itself was comfortable and ample size for a couple and 3 small kids. It was in close proximity of Fishermans Wharf, restaurants, and muni stops. Stay here, if you are like us, you probably won't spend a lot of time here. The only thing, other than the noise factor, that would have made this 5 stars would have been a free breakfast." }, { "user_review_posted": 63, "user_total_helpful_votes": 12, "expertise": 0.000814404985209, "user_cities_visited": 91, "review_days": 0.704271631982475, "helpful_class": 0, "review_text": "The hotel was conveniently located to everything...food, shopping and sightseeing. The trolly stop was nearby. Staff was very friendly and helpful. Rooms were excellent with a coffee maker and coffee. We didn't have a car...but if you did, parking was expensive.An excellent breakfast was included...scrambled eggs, cinnamon roll and sausage or bacon and coffee. On the week-ends we could also order off a menu." }, { "user_review_posted": 62, "user_total_helpful_votes": 68, "expertise": 0.0052143952903150005, "user_cities_visited": 45, "review_days": 0.9446878422782031, "helpful_class": 1, "review_text": "I stayed at JB on my honeymoon 12 years ago and both my husband and I loved it. I was therefore delighted to be returning with a friend who had recently suffered some loss. I recommended JB due to fond memories of both the hotel and staff.We were aware of the construction before we arrived and we were as far away from it as we possibly could be (room 821) as in closer to Wild Wadi. However, once you\u2019d tuned into the works in the middle of the night, it was hard to ignore it and get to sleep - but no real biggy as we were happy to make up for lost sleep whilst lounging round the pool!Two issues for me - the hotel appears to have become really financially motivated. We were made aware whilst round the pool one evening that happy hour (I.e. taking a bottle of Prosecco from \u00a379 down to \u00a340!!) was available between 5pm and 7pm. However, this wasn\u2019t advertised anywhere and it was hit and miss whether you got your drinks half price, depending on who was serving you. Equally, on our last night, we asked about Happy Hour and was it on that night to be told that it was. I therefore ordered two Aperol spritz to then receive a full price bill. When I queried this, I was told that Aperol spritz weren\u2019t included in Happy Hour. No problem with that, but why not say? The waiter knew that we wanted Happy Hour drinks.Secondly, it\u2019s a tale of two halves with the staff. Check in wasn\u2019t great and after extolling the virtues of the staff in our transfer to the hotel to my friend, we were left waiting in reception for a good 15 minutes before check in and then when we were checking in, our JB representative kept leaving us to go and sort out other problems. Concierge were hit and miss - one girl sent us to a restaurant on the beach on our first night that was closed!! We were then redirected to Villa Beach which was beautiful; however, we weren\u2019t advised that there was a supplement for some dishes (we were on Jumeriah Flavours) so we were surprised when we were hit for \u00a315 supplement. Wasn\u2019t a huge problem, but communication isn\u2019t great when it comes to money; they just expect you to hand it over!!However, staff who were exceptional were Zara on breakfast, Ishraf, Beher and Sylvester at the pool bar. Smiles and chat each morning which cost nothing!!I won\u2019t go back, purely on the basis of how expensive everything is (\u00a310 for an ice-cream?!) and how these exorbitantly high prices are not always met by the high standards of service Id expect from such an iconic hotel.I will no doubt receive a bland \u201cSorry to hear about your experiences / sorry that you were sent to the wrong restaurant.....\u201d from JB, however, they really need to start listening to their customers as the chat around the pool when we were there is that customers are going to start voting with their feet.....there are cheaper (quieter!) five star hotels in Dubai with five star service." }, { "user_review_posted": 233, "user_total_helpful_votes": 60, "expertise": 0.0011398512747430002, "user_cities_visited": 38, "review_days": 0.50328587075575, "helpful_class": 1, "review_text": "I love this hotel, is our fourth time here and we have tried other hotels and come back to the Westin. An old building with beauty throughout. On the beach side, which is the best beach access on Waikiki, is a 100 plus year old banyan tree with a bar at its base. The best place in town to have a beer or a cocktail and watch the movements. One small comment would be their understanding, and staff education of gluten free and food options is very poor. Best staff member is Peter at the bar, say hi" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.375136911281489, "helpful_class": 0, "review_text": "Visited during my stay for the IMF/World Bank meetings. The services to during my colleagues meetings was great the meeting rooms always clean and maintained. Lunch was always glad to help me and our corporate staff. Darlan, one on of the hotel staff helped me find outside activities which made my stay even better, and he provided first class service during the duration of our corporate events making our hosting of meetings during the events flawless." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.792990142387732, "helpful_class": 0, "review_text": "We stayed at La Quinta back in February and came back to celebrate my moms birthday in Seattle because we enjoyed the complimentary breakfast, fresh lemon water, chocolate chip cookies, friendly staff, very clean rooms, modern lobby, fitness center and parking garage.Check in was fast and easy thanks to Cody. He was sociable and made sure we had a pleasant experience as a returning guest. We were granted our request of being on the top floor which has a view.Our room attendant was Aide and left our room very clean during our stay.The breakfast attendant, Eduardo was excellent! He greeted every guest and made sure everyone had a pleasant breakfast. He gave us great information on what do to and where to eat dinner. Nice breakfast selection that consisted of eggs, sausage, waffles, toast, bagels, oatmeal, fruit, Columbian coffee, juices, and hot cocoa.Check out was great with Paulina and Tereza, both friendly and asked how our experience at La Quinta was and of course it was wonderful.Amazon Go and Pike Place Market are within walking distance. Space needle and Great Wheel are nearby. If you\u2019re looking for an inexpensive hotel that is pet friendly, features a full complimentary breakfast and has excellent staff then La Quinta is the hotel for you!!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 6, "review_days": 0.11391018619934201, "helpful_class": 1, "review_text": "I was pleasantly surprised that this hotel was all I had hoped for. Price was great for the location, cleanliness and service. Complimentary breakfast was perfect and the staff was very friendly. Nice change from hotel chains. Would stay here again." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 6, "review_days": 0.32420591456736003, "helpful_class": 2, "review_text": "We checked into the hotel around 8 pm on Friday 7/29/16 and checked out on Sunday the 31st. Since we got in from the airport later than we hoped, we planned to basically just drop our bags, freshen up a bit, and then head out for dinner. In the 10-15 minutes we spent in our room, we noticed right away that the temperature control was out and that it was quite noisy. When we left for dinner we mentioned the loud noises we heard to the front desk, and asked if there was construction going on. The woman that I assume was the manager, because the other desk personnel deferred all questions to her, just seem flustered and responded like I was speaking another language other than English. My guess is she was heading home and didn't want to deal with us. She said she'd look into it, but we never did get any information from the front desk on it. When we got back from dinner on that Friday night, it was probably just after 10pm, there was a new guy behind the desk (wish I could recall his name, because he rocked). My husband and I decided to do some investigating and lo and behold, the racket we heard was coming from their game room. They have basketballs, skee-ball, and some other less noisy options. We brought up the noise issue with the new desk clerk, inquired about the time the game room closed and found out it was 24 hours. There was no way I was going to enjoy my time in my 1st Floor room that weekend, sitting above that game room, so I asked if we could move and the night clerk immediately took care of us and moved us to the 4th Floor. Our room on the 4th Floor was awesome, so comfortable, and quiet, I loved it. This hotel is in walking distance of lots of cool sights, bus lines, trolleys, bars, restaurants, and groceries. The deco is really cool, they have 4 bikes you can use (we didn't), a bar (we didn't have time to try it), and mostly very helpful guys. I would definitely want to book with them again, as long as I don't get a 1st Floor accommodation. : )" }, { "user_review_posted": 173, "user_total_helpful_votes": 87, "expertise": 0.0023311450546240004, "user_cities_visited": 82, "review_days": 0.18893756845564003, "helpful_class": 2, "review_text": "My husband and I stayed here for 4 nights. We were upgraded to a suite (thank you Outrigger Reef Waikiki). Check-in: Check-in was not bad; however, the person at the check-in didn't tell us much about the hotel amenities except telling us to get a free gift. It turned out that the hotel teamed up with a group of people selling timeshares. If you want a free gift, which is a local map, you need to go spend time with sale people selling timeshares. Be careful! Location: The location of this place is great with easy access to bus #42 for Pearl Harbor (across the street); walking distance to shopping and galleries. Room: Our room was clean and quiet, bed was comfortable; free wi fi worked fine. Food: Our room rate included complementary breakfast, but we didn't really care about the food. Our breakfast was at the bar next to the swimming pool. It was not worth paying extra for the complementary breakfast. We never had dinner at the hotel restaurants because we saw bad reviews. Instead, we ate at another Outriggers (Duke restaurant). The food there was great; you can reserve a table looking at the ocean and sunset. Free activities: This hotel offered some free activities, including hulu, lei making, city tour, etc. We enjoyed all of them. Swimming pool: This hotel does not have the best swimming pool. There is only 1 small pool shared by kids and adults. The pool hours are 8:00 am - 9:00 pm. But you can swim in the ocean at any time. Check-out: Check-out was easy. called from our room and went over the bill. no need to wait in line. Overall, it was a nice uneventful stay." }, { "user_review_posted": 249, "user_total_helpful_votes": 41, "expertise": 0.000689063215235, "user_cities_visited": 203, "review_days": 0.6106243154435921, "helpful_class": 0, "review_text": "location, location, and location. You can rent a bicycle (for free) to browse around the neighborhood, and to the Mall. It situated in a very pretty and calm and 5 min walk to Georgetown. The facility is clean, room was perfect (full kitchen included), and STAFF (thanks, Muska!) was very kind. Why not staying here again? I would love to!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5542168674698791, "helpful_class": 0, "review_text": "Upgraded at a cost of $200 per day only to find that I still needed to outlay extra for any alcohol consumed in the club lounge. This seems to be unwarranted - I find it hard to believe that the average guest would consume excessive quantities." }, { "user_review_posted": 82, "user_total_helpful_votes": 31, "expertise": 0.0017250520072230001, "user_cities_visited": 57, "review_days": 0.673603504928806, "helpful_class": 1, "review_text": "The hotel doesn't stand out in the street. The ground level entrance is kind of small and average. But going upstairs to the lobby, the sight is a very positive surprise. The lobby is well decorated, even with a bit of the San Francisco history in display. Services are awesome. The rooms are also fairly well furnished. The corner room I got upgraded into is huge, with an wonderful wrap-around view. The gym is of a very good size, and very well equipped. Breakfast buffet in the lobby restaurant is wonderful. It's close to Union Station, and the Bart station. Very convenient for almost any purpose in San Fran." }, { "user_review_posted": 34, "user_total_helpful_votes": 25, "expertise": 0.0034594440225610003, "user_cities_visited": 189, "review_days": 0.40744797371303304, "helpful_class": 1, "review_text": "Just stayed here - January 2017. They opened in December and had not even had their grand opening. We wanted to spend one night in Waikiki before moving on. We chose this property over some of the old standbys in that area. This property is not on the beach. It is about 3 blocks away.The Good: Very enthusiastic and friendly staff. The property is newly converted from an office building. In my opinion, I will take a new 3 star hotel over an old 4 star. Nice views from many of the rooms. Stylish modern decor. Very good to excellent food in the bar and restaurant.The Bad: Pool is small and really just a wading pool. $25 resort fee. I hate resort fees. They are not optional. Just charge me more for the room up front instead of hiding part of the room rate in a resort fee.I like this property and would be happy to go back." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 8, "review_days": 0.366374589266155, "helpful_class": 1, "review_text": "I stayed at this hotel for a business trip. It was amazing. Great corner room and very comfortable. The hotel has an urban chic feel to it. The location could not be better. It was quiet and it was close to shopping." }, { "user_review_posted": 30, "user_total_helpful_votes": 13, "expertise": 0.001993453234764, "user_cities_visited": 18, "review_days": 0.671412924424972, "helpful_class": 2, "review_text": "We stayed here twice in the last 3 weeks rooms 1523, and 1123. One bedroom with kitchen and great views. Staff excellent maid kept room great . Absolutely no reason to complain. Our children also had rooms on pool side first and Waikiki view second , three great rooms. So what if the lift is a little slow, we didn\u2019t have any trouble. So close to everything and we ate cheaply at farmers markets ABC shops etc . Also the grocery shop The Pantry is very close by. Swam on Waikiki beach it was so close ,caught pink trolley and used The Bus (great value $5:50 ) day pass and went north shore one day Dole Plantation another . You get to see much more of real Hawaii. Wonderful holiday in a great hotel" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 33, "review_days": 0.6308871851040521, "helpful_class": 0, "review_text": "Booked this trip months ago a little worried about this hotel from reading various reports, what a mistake that was. Situation was superb, easy to get anywhere, great staff and nothing too much trouble one small complaint(my fault sorted straight away) loved the front of house staff gave us various maps and loads of info, forgot the lady's name but sure she was German, so helpful. Now the reason people think there is a problem outside, it's down the one side of the hotel, you will be asked for change, eyes down keep walking, never seen any sort of problem, no different to most major cities. Had a great few days there and would return anytime. Thanks Bijou." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.123220153340635, "helpful_class": 1, "review_text": "We stayed here on the second leg of our Florida holiday. Small and simple with no bar or restaurant, but close to supermarkets and good restaurants. Literally across the road from the beach, which is beautiful but beware of jellyfish! The hotel pool was quiet and great to chill out around. However, South beach (the 'classic Miami' you see on TV) is a $15 - 20 taxi drive away or if you can get your head around buses, is easier to get to.The rooms were cleaned daily and well air conditioned and when we needed late check out, staff were really helpful and organised it on the day of our departure. This is a budget hotel, but worth every penny." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 32, "review_days": 0.5766703176341731, "helpful_class": 0, "review_text": "I had spent probably the previous 8 hours in a hospital room watching a close friend pass away. I arrived at the property and was on the phone (hold) with my bank, moving money around. So I could check in. This trip was not planned. So every penny counted. I hadn\u2019t showered in almost 24 hours after driving up here in a rental car. And I get nothing. But stares , scowls and looks of disgust. they treated me as if I were some how less then they. I didn\u2019t say anything and the what I think to be the manager stepped in front of the girl working the front desk to assist me. I over heard them talking about that so, I knew what to expect. This is very unprofessional and it\u2019s as if we are in high school again. The manager said she didn\u2019t have anything available until 3:00 pm asked me to have a seat in the business center. So I did.,and to my surprise she checked someone in, a businessman. Early check in fee waived. Her words. I\u2019m a businessman too but because I allowed myself to feel and get raw I\u2019m treated like this?? I overheard her radio the maintenance about possible room make readys. And instead of asking what time a room would be available, she said/ suggested a time well past the 3 pm check in. I\u2019m assuming that was for my benefit. The maintenance radioed back considers no, 3:00. I then gathered my things and cancelled my reservation. These two ladies treated me like garbage at a horrible moment. It could have gone completely different, but the manager chose this as her way of taking care of every customer with respect and dignity as long as they dressed better than I was apparently." }, { "user_review_posted": 148, "user_total_helpful_votes": 104, "expertise": 0.003301215813628, "user_cities_visited": 92, "review_days": 0.055859802847754006, "helpful_class": 2, "review_text": "My girlfriends and I spent three nights here recently and we were happy with the location of the hotel and the price we paid. If you are in Bangkok to shop, as we were, then this hotel is ideal because it is very close to Platinum Mall where we spent more of our time. It is also close to Isetan and other shopping malls, hence top marks for location. Note: use the side entrance for a shorter route to the pedestrian bridge that will lead you right into Platinum Mall.Just outside the hotel's main entrance are many massage places and we went to the same place both days and enjoyed the massages after a long and hard day of shopping! Paid 370 baht for 1.5 hours body massage.We were in a room with two double beds and a little kitchenette. When checking in, we were given the option of taking a room with one double and one single but with a sitting area. The guy at the reception very kindly allowed us to view both rooms before we made a choice.Tthe room was adequate, beds were comfortable and we requested for extra pillows which were provided with no fuss. The furniture looked a little old and dated, though. The shower still had the same problem of changing water temperature without you doing anything! This was a complaint that I had read in earlier reviews. Guess the problem is still unresolved.But it was not a big issue for us. At the end of a long day, we enjoyed coming back to the hotel room, it was spacious, aircon worked well, fridge kept our beer cans cold.we noted that there was a gym and pool but we did not use these facilities.Breakfast buffet was the usual that you will find in any hotel, nothing extraordinary. Had a variety of western and local fare, so it was fine.Service was alright, maybe not as warm and friendly as you would expect from the Thais but we had no complains.If we come back to Bangkok to shop, we may stay here again, if only for the convenience." }, { "user_review_posted": 60, "user_total_helpful_votes": 16, "expertise": 0.001184302475265, "user_cities_visited": 19, "review_days": 0.786418400876232, "helpful_class": 2, "review_text": "We thought we would be having a nice stay at this hotel, but after a tuk tuk ride, where my fience almost broke his leg, I changed my mind. We asked for ice in the reception and the older lady on 08/12 night shift played stupid. I asked two times for help and she playd dumb. She understood, she just didn\u2019t want to help. Shw told us to go to 7/11 for help?!? What the f*ck?! We travel a lot, we will not choose this hotel again!!! Shame on you! I hope this person gets responsible for her actions!" }, { "user_review_posted": 18, "user_total_helpful_votes": 8, "expertise": 0.0020473966187300003, "user_cities_visited": 8, "review_days": 0.453997809419496, "helpful_class": 0, "review_text": "This was our second stay at The Kahala. Out of ALL of our hotel stays during vacations, The Kahala is still our favorite. We love that it is tucked in a beautiful neighborhood, away from the hustle and bustle of the island. With two active boys, we opted for the oceanfront suite. It did not disappoint. There were so many great amenities, both in the room and throughout the resort. It was nice to come back to the room after busy days either sightseeing or lounging by the beach or pool and feel relaxed. My kids loved looking at the massive wall of celebrities who have stayed at the hotel. It made them feel \"fancy,\" as my nine year old put it...haha! I told him during our first stay, we saw the then Governor Schwarzenegger in 2008 at the front entrance.Chef Wayne and the entire food service staff was incredible--I contacted him a few weeks to our arrival and spoke with him about a week before we checked in. Our sons have a few food allergies, and we were never concerned or worried for their well-being, as Chef Wayne assured me they would be fine. At Plumeria for breakfast, items were labeled if they contained an allergen. While we dined at the various restaurants on site, they were already aware of the allergies and took extra care in ensuring that the boys would dine safely. Never did they feel short changed on food they were eating, as they were able to eat pretty much everything...except those items containing nuts.I cannot say enough about the on site photography that is offered at the hotel!!! This was not offered our last time at the hotel, which was about 9 years ago. So happy they have added this, as it's always nice to remember a vacation. Talk about quality photos using a GREAT camera-we took sunrise pictures and they turned out beautifully-some of my favorites-and we take professional pictures yearly. I purchased a package and we have all of the digital rights to them. Christmas pictures are DONE!Everyone there, from housekeeping, to the front desk, to the wait staff, to the bellmen--were so friendly and so helpful. The Kahala remains our favorite hotel, hands down. We will return again one day soon!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 10, "expertise": 0.048438706829968, "user_cities_visited": 1, "review_days": 0.5728368017524641, "helpful_class": 3, "review_text": "The room we stayed in had bugs in the bed. I\ufe0f had welts and scabs all over my legs. I\ufe0f woke in the middle of the night with my legs bleeding. They moved us three times. We let the management know but they would not acknowledge that there was bugs. They said they had an exterminator come and there was no bugs. Even though we gave them some evidence of the bugs. You could see them. I\ufe0f would never stay there again. Horrible experience!" }, { "user_review_posted": 93, "user_total_helpful_votes": 72, "expertise": 0.003648297046125, "user_cities_visited": 44, "review_days": 0.274917853231106, "helpful_class": 0, "review_text": "Recently returned after 7 day stay. Friends had time share to use. We stayed in building 14. Had a 2 bedroom suite. Each room had king size beds. Very comfortable. Lots of room. TV in each bedroom and living room. Fully equipped kitchen which we used a couple of times for dinner and lunch and all breakfasts. Saved some money for other things in Vegas. Nice bar around kitchen with 2 bar stools. Had a nice large balcony. Very quiet throughout the resort especially at night. Each quad of building had a pool in the middle. Never really busy, always had a chair. Could bring your own beer to the pool area, There was also a hot tubThey had BBQ's in each quad as well. They had 2 fitness centres although only one was open when we were there. Had a restaurant but we never got there.Location wise you are about a 10 minute walk from the strip. Closest to The Linq or Harrahs. Also easy 10 minute walk to Ellis Island.The resort als provided a shuttle service to the strip, Freemont Street and the Outlet Mall.Overall a very good experience, would definately recommend.Time share people never bothered us after check where we said we were not interested." }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 11, "review_days": 0.378422782037239, "helpful_class": 0, "review_text": "Really nice hotel and staff are very friendly. We were upgraded for free on our arrival, which was nice. Our room was spacious with the most amazing bathroom. It is a little further out than we would have liked, the journey to Nana / Sukhumvit takes approx 30 mins by subway and BTS. If we could pick this place up and move it closer it would have got five stars." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.634720700985761, "helpful_class": 0, "review_text": "Would normally be turned off by a themed hotel, but they do it well, i.e. its not overdone. The location in Fisherman's Wharf make it perfect jumping off point for a day of sightseeing. We got a great rate on our night's stay (king bed, no view), however we had a car so the high valet price more than offset the savings compared to other hotels. They also charge a resort fee at checkout, unclear what it is for. Overall solid quality hotel." }, { "user_review_posted": 66, "user_total_helpful_votes": 13, "expertise": 0.000845930339475, "user_cities_visited": 16, "review_days": 0.557502738225629, "helpful_class": 0, "review_text": "Very good walking distance to the city center. Also, nicely found when coming from the airport by train, which is a good case since Uber is costly and Taxi is a no go.Space needle, restaurants and coffee shops are close. There a breakfast place next door or bring your own, there is no breakfast available. The rooftop is also very nice in summer." }, { "user_review_posted": 211, "user_total_helpful_votes": 64, "expertise": 0.0013622389456000002, "user_cities_visited": 288, "review_days": 0.721248630887185, "helpful_class": 1, "review_text": "The Courtyard by Marriott in Waikiki is probably rated \"very good\" due more to location (excellent) and the kindness of their employees vs. the amenities of the room or the room itself. This is an older hotel and is showing its' age. They also tend to have above average fees for parking ($42 per day)." }, { "user_review_posted": 14, "user_total_helpful_votes": 22, "expertise": 0.0075187969924810005, "user_cities_visited": 12, "review_days": 0.336254107338444, "helpful_class": 2, "review_text": "I was very disappointed in the check in process but worse was the quality of the room. I am Diamond with Hyatt and called and sent an email to the assistant manager with no response. They don't seem to care" }, { "user_review_posted": 209, "user_total_helpful_votes": 58, "expertise": 0.001236955347654, "user_cities_visited": 70, "review_days": 0.33296823658269403, "helpful_class": 0, "review_text": "The entire place is old and needs updating. Only one plug - not nearly enough for all of my gadgets to recharge (cell, tablet, etc). Not that quiet and rude people. No microwave or refrigerator. $15/night resort fee. Horrible \"free\" (part of the resort fee) breakfast." }, { "user_review_posted": 47, "user_total_helpful_votes": 29, "expertise": 0.002885240667572, "user_cities_visited": 28, "review_days": 0.9403066812705361, "helpful_class": 0, "review_text": "This hotel is within walking distance of all the tourist spots of Washington. Comfortable, quiet and spacious rooms. We had a room without a view (you could pay more for a view of a green area) but as we didn't spend time in it apart from sleeping this wasn't worth it." }, { "user_review_posted": 175, "user_total_helpful_votes": 73, "expertise": 0.0019148500181270002, "user_cities_visited": 127, "review_days": 0.08543263964950701, "helpful_class": 0, "review_text": "The location is wonderful: close enough to everything, easy in and out, yet a few steps away from the mayhem so it is quiet. The rooms are lovely: well appointed, comfortable, with an almost luxurious feel. The downside is the price of the room. Thankfully this was a reimbursable business trip for me. Otherwise, there are a whole lot of alternatives in DC that offer similar accommodations at a price approaching affordable. If Money is no object (or you can score a discounted room) this is an excellent choice." }, { "user_review_posted": 253, "user_total_helpful_votes": 45, "expertise": 0.000753181833446, "user_cities_visited": 142, "review_days": 0.21193866374589201, "helpful_class": 1, "review_text": "We rented two suites and they were just wonderful. Everything you need is here. We are very close to the strip and many restaurants and shops. One of the suites have two separate bedrooms and a sofa bed and the other suite has one bedroom and a sofa bed." }, { "user_review_posted": 14, "user_total_helpful_votes": 3, "expertise": 0.000929997950851, "user_cities_visited": 8, "review_days": 0.7771084337349391, "helpful_class": 0, "review_text": "Location is great- close to beach, restaurants, tour puck up points. rooms are clean and bright having newer paint, hardwood floors and a little kitchenette. Complementary beach towels if you need them, toiletries in the bathroom. Service was great. Great hotel for the price" }, { "user_review_posted": 80, "user_total_helpful_votes": 121, "expertise": 0.007232704402515001, "user_cities_visited": 154, "review_days": 0.47371303395399705, "helpful_class": 2, "review_text": "Overall good view especially in top floor, breakfast is complete with wide variety.Room is quite clean. TV has a lot of international channels.Wifi is quite fast.Hotel is not directly connected / near the BTS (Bangkok Metro Train), but it is connected to a very big mall, and on a street that is very walkable to many shopping centers.I would stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.317634173055859, "helpful_class": 0, "review_text": "I don't normally leave reviews, but after staying at the Scarlet Huntington I feel compelled to. I stayed here for nine nights in July 2016 during my honeymoon. Having never been to San Francisco I read many reviews before deciding where to stay, but I'm so glad I chose this hotel.Everything about it is just perfect. The staff are amazingly friendly and personable, going out of their way to help you. The rooms are stunning, spacious and clean, not to mention the lovely, relaxing spa and access to one of the best restaurants in the city.It's location is brilliant, with quick access to the cable car and metro, a short walk to fisherman's wharf and union square - if you want to check out those areas. We spent most of our time in North Beach, the Castro and Mission, but all very accessible from this point.If you're considering this hotel just book it, you won't be disappointed! The hotel made our honeymoon even more memorable." }, { "user_review_posted": 38, "user_total_helpful_votes": 16, "expertise": 0.0019338315998530002, "user_cities_visited": 12, "review_days": 0.7070098576122671, "helpful_class": 2, "review_text": "Stunning place to escape the chaos of the city. Beautiful decor, water features and live music every night in the bar that looks out onto Yaowarat Road. Definitely recommend making the most of their happy hour each night before heading out for epic street food. Would stay here again." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 1, "review_days": 0.423329682365826, "helpful_class": 0, "review_text": "It was a nice hotel. Convenient for travelers at O'hare Airport. The restaurant is iffy...expensive and lacks communication in the morning. Sat for 30 minutes waiting for service...only buffet breakfast at 6pm. Regular service starts at 7am...no one told us. Concierge was terrific. Room was terrific. Got a great night's sleep" }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 6, "review_days": 0.30668127053669203, "helpful_class": 0, "review_text": "We recently stayed at the Moana Surfrider hotel for our honeymoon and had a great time. The hotel was very busy but check in was a breeze and Cindy was wonderful. We got our room upgraded to an Oceanview in the tower wing from partial Oceanview and the view was amazing. Also we got bubbly for our honeymoon brought to our room. It's these touches that made our stay so memorable. The beach bar is great and you can swim right in front of the hotel at the beach there. We had a fantastic stay and can't wait to go back sometime." }, { "user_review_posted": 10, "user_total_helpful_votes": 12, "expertise": 0.0057155467284560005, "user_cities_visited": 10, "review_days": 0.17305585980284702, "helpful_class": 0, "review_text": "This hotel is beautiful. It is quite deceptive from the outside but as soon as you enter you see how lovely it is. We only stayed here for one night and we arrived very early so our rooms were not ready. We were made to feel very welcome and told we could leave our luggage and car which was valet parked for us. All the staff were lovely but particular mention should go to Leon, I guess you call him a porter. He was friendly, enthusiastic and very helpful and not just for a tip, which he refused! The two rooms we had were beautiful and the beds so comfortable. The hotel offers wine, cheese and nibbles in the evening which were very good quality and coffee, tea and hot chocolate 24 hours a day in the lounge. The bedrooms also had a coffee maker and a range of chilled sodas and water in the fridge.The location is no more than 5 minutes slow walk to Union Square, 20 minutes to pier 39 Alcatraz landing and about 30 minutes to Fishermans Wharf. We walked everywhere and managed to see the main interests of the city over two days. A truly amazing city at the end of our fantastic holiday. Thank you." }, { "user_review_posted": 24, "user_total_helpful_votes": 18, "expertise": 0.0035308396778100004, "user_cities_visited": 22, "review_days": 0.7420591456736031, "helpful_class": 0, "review_text": "I stayed here for a week during a business trip to San Francisco. Whilst it is a nice functional hotel it is nothing special. There is a lot of construction work taking place and the noise is very loud. The food is nice nothing out of the ordinary and the breakfast at $39 is expensive for what is on offer.It is a very expensive hotel and you would assume you would get more for your dollar! Kudos to all the staff all very nice and willing to go the extra mile for the customer. I think I will book another hotel when I go back to San Francisco!" }, { "user_review_posted": 17, "user_total_helpful_votes": 2, "expertise": 0.000460826502067, "user_cities_visited": 41, "review_days": 0.493428258488499, "helpful_class": 0, "review_text": "I stayed at this hotel for a few days last week to finish off my trip across the states. it started off badly as they were unable to find our reservation. it was made even worse when they secretly charged us again for a room we had already paid for the day after we had checked out. Now having to struggle to get my money back." }, { "user_review_posted": 132, "user_total_helpful_votes": 19, "expertise": 0.000588473279635, "user_cities_visited": 60, "review_days": 0.369660460021905, "helpful_class": 0, "review_text": "The Sukhothai Bangkok has got to be the nicest hotel I've ever stayed at. The front desk and concierge staff are superb. The restaurant and in-room dining was excellent as well. The spa at the hotel was amazing. It is expensive but you get the value for your money." }, { "user_review_posted": 23, "user_total_helpful_votes": 11, "expertise": 0.0022115721351500003, "user_cities_visited": 9, "review_days": 0.906900328587075, "helpful_class": 1, "review_text": "We booked this room for 2 adults and 2 teenage children - room was very small. Once sofa bed out there was very little room to move. Concierge staff very helpful and friendly - check-in staff cold and unwelcoming. Location is excellent but thought overall not good value for money." }, { "user_review_posted": 61, "user_total_helpful_votes": 61, "expertise": 0.004744565817058, "user_cities_visited": 74, "review_days": 0.282584884994523, "helpful_class": 0, "review_text": "I have always stayed at the Four Corners Location in either the MGM, Excalibur or New York New York. This time I decided to try somewhere else because my 80 year old mom was coming and I didn't want her to have to make the long walk thru the casino to the room, or to the strip. It's crazy how long it can take you to get out of those big hotel/casinos and it can be exhausting if you forget something in your room and have to run back.Location is so convenient to restaurants and larger Casinos such as the Venetian and Caesars Palace. Outback Restaurant is right up stairs and there is a little food court on the main floor with a Subway, Cinnabon, etc. McDonald's and other places to eat are right close by. Walgreens is also just a few steps away. Harrah's is a short walk away and has a great outside bar and band stage.The Best Western was perfect. Our room (208) was about 15 seconds (no kidding) from the Strip and less than 2 minutes from the parking lot located behind the hotel. The room was nice!! It had a Kuerig Coffee Maker, refrigerator and extra counter space. It was cleaned daily and the beds were great. We paid $460 for 3 nightsThere was a pool but we did not use it. The WiFi was fast.Don't miss Freemont Street. It is worth the trip.I will absolutely stay at the Best Western Royal on my next visit!!" }, { "user_review_posted": 12, "user_total_helpful_votes": 15, "expertise": 0.005958291956305001, "user_cities_visited": 109, "review_days": 0.6029572836801751, "helpful_class": 0, "review_text": "If you are a Hilton Honors member, don't expect much benefits at this property. First, there is no dedicated Honors line, it's one line for all guest at check-in. Second, when requesting for a late check out, you will need to call in on the day off check out to know. I tried calling the day before and was promptly told to call back. Third, the digital keys here don't work. While it was not a deal breaker, it took about three attempts to get help from the unwilling staff. This property probably needs and upgrade soon and look to Hilton Tokyo perhaps on guest services." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.010405257393209001, "helpful_class": 1, "review_text": "The Kahala has a knack for presenting a casual elegance and comfortable feel - understated from other high end resorts, but the quality is obvious. The staff is well trained and very professional. It is a wonderful place to enjoy Hawaii" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.09857612267250801, "helpful_class": 1, "review_text": "I came to SF for a conference, stayed 4 nights. The location of this hotel couldn't be better for walking back and forth to Moscone Center and the Marriott Marquis for meetings.Apparently I was booked in a King on the 5th floor, and was offered a Queen on the 14th floor with a city view (i.e. the Parade and various rooftops). Check in was very fast. The room was handicapped accessible, which I did not need, but the bathroom was very large as a result. The room was very stark, no art on the wall, just a big white wall to look at when you are in bed. The room was clean, bedding was nice, carpet looked fairly new. There was a desk and a nice flat screen tv, though the channel choices weren't great. The bathroom needs refreshing, not up to date, looks a little 80s. The room was quiet, just heard an occasional hard slam from the hallway.No vending machine, gift shop doesn't have Pepsi. Fortunately there is a Target close by at Mission and 4th. I picked up snacks there. There is also a CVS and 2 Walgreens close by on Market St. CPK is directly across the street.There were few amenities in the bathroom, 1 bar of soap, 1 shampoo, 2 kinds of conditioner, 1 body lotion. Bring your own shower gel.The room has the option to decline housekeeping to be Green, so I did that, since I don't only use towels once at home before washing. Housekeeping staff don't enter your room if you choose this, which might be a plus for some travelers.The restaurant Maso is nice, staff are super friendly. I had breakfast brunch twice, very pricey, but it was convenient. There are cheaper options within a block or two, like Corner Bakery and The Grove SF. I didn't eat at Maso for dinner.The hop-on double decker tour bus stops right outside this hotel, which is kind of cool. The hotel is technically in the museum district, and there are many within easy walking distance. The concierge staff were very helpful.So in summary, the room and experience was nice enough, but no frills for quite a costly room." }, { "user_review_posted": 14, "user_total_helpful_votes": 5, "expertise": 0.0016235557447070001, "user_cities_visited": 7, "review_days": 0.646221248630887, "helpful_class": 1, "review_text": "Was in Seattle for a wedding with family. Booked a two bedroom suite. Very roomy and quiet. Hotel was undergoing renovations but didn't affect out stay. The layout of the hotel was confusing and it was a long walk from the room to the lobby. Close to the space needle and about a 20 minute walk to the market. Overall, a very nice stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.5815991237677981, "helpful_class": 2, "review_text": "My boyfriend and I stayed at the Aston for 8 days early November. We had initially booked our stay at the Alohilani down the block, but changed our mind due to the fact that they are still undergoing construction. I was very skeptical about our decision after reading a few of the subpar reviews. However, I have to say that our stay at the Aston was quite amazing.Our room while not the biggest, was very clean, and had the most breathtaking views of the beach from our lanai.I loved how all the people that work at the Aston made us feel very welcome. Our room attendant Chitara was very nice. You can also rent beach towels and chairs which is great.I honestly have no complaints with the Aston and will definitely stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.842825848849945, "helpful_class": 0, "review_text": "My spouse and I stayed at the San Remo hotel for two nights. I read just about every review on Trip Advisor before booking as I did not believe that a decent hotel for a great price would be found so close to Fisherman's Warf and the trolleys. The good reviews are 100% accurate. Small rooms, clean bathroom, awesome penthouse...etc.We really enjoyed our stay. I highly recommend this hotel to anyone traveling to the San Francisco area." }, { "user_review_posted": 140, "user_total_helpful_votes": 121, "expertise": 0.004085685912895, "user_cities_visited": 106, "review_days": 0.000547645125958, "helpful_class": 0, "review_text": "Great experience overall, As SPG Platinum member, very pleased with room upgrades and breakfast options during my six day stay spread over month of december 2014. Rooms well appointed, spacious and suprisingly quiet despite nearby construction. Walking distance to metro, White House and mall areas. In room amenties were good, problems with TV reception throughout stay. Service was very good but not quite up to par with other St Regis properties, I have stayed at in past few years (Punta Mita, Bal Harbor and Deer Valley). Butler service was inconsistent: some were excellent; others never even introduced themselves, none covered available services, none offered unpacking service during either stay.Restaurant service and food was outstanding as was housekeeping. Turndown service was inconsistent. Front door service was also hit or miss. Front desk would ocassionally acknowledge returning guests. Nevertheless, this is an excellent property that is well maintained and I would stay again without hesitation. Oddly, completed 2 guest surveys and atypically, never heard from St regis mngt versus always getting an email from Westin and W outlets thanking me for stay and feedback." }, { "user_review_posted": 54, "user_total_helpful_votes": 32, "expertise": 0.002766641738284, "user_cities_visited": 13, "review_days": 0.30777656078860904, "helpful_class": 0, "review_text": "There's NO wifi in the room or in the lobby! One has to pay something like USD15 for a day's usage of wifi, which is ridiculous, considering that T-Mobile only charges something like USD30 for a month's worth. It may be a nice hotel, but with today's internet age, NO wifi is a bummer and a turnoff! Not only that, there's also NO complimentary bottle of drinking water! One has to pay USD7 for a bottle of Evian water, which is downright ridiculous and a ripoff! On a positive note, the staffs are friendly and helpful. Can't say the same thing for the overly-calculative management of this hotel though. Not worth staying in this hotel, considering the price one has to pay. It's also situated on the top of a hill, and one has to walk really steep walkways to reach it, unless one drives. Senior citizens can forget about staying here if he/she has to walk." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.382803943044906, "helpful_class": 1, "review_text": "I'm in SF frequently on business and stayed at this Starwood property for the fist time this week. I was immediately impressed with how personable Sara was upon my check-in. She was very accommodating, courteous, and professional, which continued with every other encounter I had with the hotel personnel. I will definitely being staying here again!" }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.45235487404162106, "helpful_class": 1, "review_text": "Room and nice but you would expect that from a 5-star hotel, I tell you what you would expect and is not there is service and communication. I had a billing concern which was simply based on poor communication by the staff/MOD but the day supervisor \"Kendra\" only know one statement and that is \"This is a policy and I am choosing to uphold it\". Although we would not have this conversation if staff had properly communicated the rate change when I extended over the phone. There was a convention in town and the housekeeping was in my room to turn it over when I decided to leave so it was very much possible that the room was resold but she felt necessary to not give me a break on at least even one room for late checkout fee after my rated was changed without communication in advance. After I insisted she agrees to check with her NOD that night and call me back. Guess what she did not call for 2 weeks. When I called she was not there and then finally got a hold of her after 2 attempts and she proceeded to tell me that she left me a message and thanked me for calling her back??? First off you did not call and second instead of an apology you lie 3rd you still did not feel being courteous after me having to hunt you down for answers so you stuck with the original statement that there is a policy and you are CHOOSING TO STICK WITH IT. I hate leaving this review but I thought I must so they may choose to institute little flexibility as after all, it is a hospitality business. Oh and did not help one bit being a Platinum member for IHG" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.6922234392113911, "helpful_class": 1, "review_text": "What a great place to stay. The suites are huge here, and location at the top of nob hill was ideal for us. Walking distance to great restaurants, and quick trolley ride to either end of town. Service was fantastic and the restaurant in hotel was very good, we had breakfast there on multiple occasions." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "friendly staff, clean and basic room.... what else do you need!?! The fact the i can park myt car right in front of my room and not pay $50-70 a day for valet and be able to walk to amazing resturants or ride my bike right down Ohio to Navy Pier is awesome!" }, { "user_review_posted": 28, "user_total_helpful_votes": 38, "expertise": 0.006478460301697001, "user_cities_visited": 128, "review_days": 0.07557502738225601, "helpful_class": 0, "review_text": "Our family of four (daughters 12 & 17) had been in Honolulu just 6mths earlier and had stayed at the Hyatt Place. This time we opted for a hotel that was more for a family and a little closer to the main avenue. Aqua Skyline fit this exactly. Most of the hotel is occupied by permanent residents, mostly students. We were in one of the rooms facing the pool and a side view out to the mountains. Even though the building is the tallest in Waikiki, we found (after actually checking them out), unless you are in the top rooms facing Diamond Head, you won't get a great view. Only the top floor offers that as so many buildings block the view of the floors below so we preferred to stay on our 8th floor room, overlooking the pool area. The room was perfect for us with a small kitchenette so we could have breakfast in the room without having to be up and ready by a certain time - it was a holiday so a couple of days to sleep late was good. There was a HUGE balcony. We sat out there most mornings and had breakfast. Used it to sit out and have dinner on a few nights too after using the hotel's bbq facilities. The pool, hot tub and sundeck were all great and we used them several times. Generally just a handful of people around and sometimes we had it all to ourselves. The hotel was VERY conveniently located. Just a few minutes walk from Kalakaua Ave so we were close to everything we needed. Absolute perfect location. The hotel's front desk staff were so friendly and accomodating. 100% service whenever we asked for anything. We used the concierge desk to organise car rental on two occasions and that also worked well. Numerous lifts so you never had to wait long. Most of the hotel had recently had a makeover and our room was spotlessly clean, fresh and modern. Beds were oh so comfy with great linen and pillows. We really couldn't have asked for more, but they provided it anyway - free hotel shuttle all over Waikiki!! That saved us SO much money. We didn't have to use the trolley at all. If we weren't walking somewhere, we had the use of the free shuttle. Last pick up was around 9.30pm. Great for going back & forth to Ala Moana, down to the beach at HHV and my husband even used it to get to the trail for the Diamond Head hike. It pretty much did a circuit and had different pick up locations. There was no pick up at Skyline so we just walked to the corner and waited at Aqua Wave. It really was a bonus. We would definitely stay here again on our next visit. The ONLY downside was that I neede the AC to beon during the night, but it was quite noisy and disturbed the kids. I think it was probably an older unit and did give out quite some noise even when we put it on low. Kept switching it on and off during the night as temp changed. Otherwise, couldn't recommend this hotel more." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.691128148959474, "helpful_class": 0, "review_text": "The location of this hotel is the best. I did not even need to use the Metro. 15 minute nice walk to Georgetown and DuPont Circle or 20 minutes to the Mall. GWU, World Bank and IFC are also in 5-10 minute walking distance. The room is large enough with a semi-separate sitting area and little kitchenette with a small table. The hot breakfast was quite satisfactory and they were nice enough to allow my visitors to join me at breakfast. The only problem was the elevator noise which I was told wasn't an issue for a room looking outside." }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 6, "review_days": 0.374589266155531, "helpful_class": 1, "review_text": "You will pay for everything and it isn't affordable. We wanted to stay out of the sun in the lagoon area and it cost us almost 60.00 for an umbrella and two lounges. I've never had to pay to sit under an umbrella. The lagoon area closes at 5:00pm. The paradise pool closes at 7:00pm. While you can go to the superpool, it isn't heated so it was too cold for the kids to play in. You will pay close to 30.00 for three single cone ice creams. Be prepared to part with your money." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8608981380065711, "helpful_class": 0, "review_text": "In lobby, for breakfast or working with a glass of wine, I felt so at home! Wait staff were very friendly. Ordering was like going to my own living room or kitchen. The experience was very, very comfortable. I looked forward to being on the lobby." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 4, "review_days": 0.043811610076670005, "helpful_class": 1, "review_text": "The W is fine for the price. It's a party hotel and that's not our style. Since we booked the room through expedia, the hotel couldn't change our room or anything. It took 1 hour on hold to even get a person on the phone. We checked out the next day after being put on hold for 2 hours I'm total. Expedia, you SUCK!" }, { "user_review_posted": 79, "user_total_helpful_votes": 8, "expertise": 0.00038129716457300004, "user_cities_visited": 99, "review_days": 0.301204819277108, "helpful_class": 0, "review_text": "Went to Honolulu for the first time with my friends.. we booked the room via a third party and didn't realize we only had a view of the ocean, and weren't actually in front of it! We changed the hotel after one night.. The location is great! just a short walk from the beach (if you don't mind that). It's neat and staff were so friendly!" }, { "user_review_posted": 21, "user_total_helpful_votes": 15, "expertise": 0.003357450229346, "user_cities_visited": 11, "review_days": 0.19715224534501602, "helpful_class": 0, "review_text": "Positive: staff is super friendly. Really everyone. Whenever u meet anyone from the staff or have any questions: Their friendliness is unreached. The rooms where nice with a big shower. Rooftop pool and bar also quite enjoyable in a crouded city like bangkok. Area is quite central and the public transportation ship stops just around the corner.Negative: poor english by the staff for a hotel that has a lot of foreign visitors. AndWhenever you need help concerning directions or any ordinary questions they seem to struggle. For example how much is a metro ticket here etc." }, { "user_review_posted": 116, "user_total_helpful_votes": 66, "expertise": 0.002651934542493, "user_cities_visited": 242, "review_days": 0.453997809419496, "helpful_class": 0, "review_text": "Our so stays here regularly and insisted we tried it. Close to airport so avoid traffic. Taxi into city centre no problem, plus metro nearby. Hotel is perfection. It's faultless. From the moment you arrive to the moment you leave. Nothing, absolutely nothing is too much trouble for anyone. Front desk team, cleaning crew, restaurant staff - all have obviously been carefully selected and trained - and are from all around the globe. Seaplanes taking off and landing on the creek are noisy - but it's only during the day, and we enjoyed watching them. Adjoining Dubai Creek golf course is expensive - and so it should be but there are two for one green fee deals if you go looking for them. Luxury accommodation, superb food and drink, but all surpassed by the attention to detail and customer service provided by the staff." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 5, "review_days": 0.47426067907995606, "helpful_class": 0, "review_text": "Just spent five nights at The Fairmont Chicago Millennium Park Hotel. Great position and fabulous views. However, for me, their USP is the concierges. Alex, Sheryl and Gail. They were, without doubt, the best concierges I have ever dealt with, anywhere in the world. Nothing was too much trouble. They were friendly, fun, knowledgeable and efficient. They had great advice on anything and everything. A great big thank you !" }, { "user_review_posted": 18, "user_total_helpful_votes": 7, "expertise": 0.001777679698897, "user_cities_visited": 33, "review_days": 0.759036144578313, "helpful_class": 0, "review_text": "I spent a week at the Parker Guest House and would recommend this B&B to anyone who likes a comfortable, well organised and relaxing place to stay. The staff are brilliant and go to great lengths to be welcoming. I was travelling alone and it was really nice to be treated like a friend. The breakfast menu was substantial and had a wide variety of food items - from cereals, muffins, bagels to fresh fruit, yoghurt and coffee. The service was excellent - menu items were replenished as soon as they were running low.The room I stayed in had a great corner aspect - with two windows looking out onto Church Street. It was a bit noisy with the tram going past, but I consider that part of the charm of San Francisco. I got used to it pretty quickly. My room was attended to every day - and it was nice to get some Parker dark chocolates in my room when I returned at night. A nice touch.I chose the Parker at random when I was booking my stay - and it was the best decision.Thanks to all the staff at The Parker Guest House for helping to make my stay in San Francisco FANTASTIC.I\u2019ll DEFINITELY be back!" }, { "user_review_posted": 16, "user_total_helpful_votes": 11, "expertise": 0.0032274081429990004, "user_cities_visited": 29, "review_days": 0.253012048192771, "helpful_class": 1, "review_text": "We were in the area just for the day- decided to drop off the car here, great valet service ($25 for day parking, $49 for overnight). The parking garage is underground so our car was not stuffy hot when it was brought back to us. We went to the beach and rented an umbrella with lounge chairs. The umbrella had the Marriott logo but the rental was by a contractor (Boucher?) The rental included towels and chair cushions. Hotel staff then came to take our drink order, all very efficient.There were many other beach-day guests, and hotel guests who were waiting to check in. The hotel facilities were Marriott-standard: nice, clean, comfortable, and friendly. We'd definitely stay here if looking for a South Beach hotel." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 2, "review_days": 0.585980284775465, "helpful_class": 1, "review_text": "I usually start off with any reviews with a 4-star. If the business gives me excellent service...then it goes up to 5-star...if not..it goes the other way. I'm REALLY disappointed at this Courtyard Marriott and the experience I've had during my stay in late Nov/early Dec. It's definitely my worst Marriott experience and I've stayed in many Marriotts all over the world. I'm not against the US$39 per day valet parking charge because I do realize that it's downtown Waikiki. 1st strike against this hotel is the fact that they took our luggage when we arrived, and promised to bring it up to our room. An hour later, we had to go retrieve our own luggage downstairs. The entire luggage cart was still at the Valet Counter!!! On top of that, the valet didn't even provide our claim ticket at that point and made it that much more awkward to retrieve the car when we needed it. (eventually we did get the claim ticket). 2nd strike is when we'd asked for additional pillow and sheets for the pull out sofa right before bedtime. (A 5-star experience would've been that the pillows and sheets already in the room because they knew we had 3 people in the room and my kid would be sleeping out the sofa). So we'd called downstairs to have pillow and sheets delivered. Again, this took an hour and we had to call twice! I'm not asking for a 2 minute turnaround time like a Disney Resort. But my kid needed to go to bed and an hour + additional phone call to remind them is unacceptable! 3rd strike (and this is a first world problem). Internet connection in the room was broken! Fine...Front Desk had asked us to go back to our room and to call them so that they could patch us through to tech support. I did just that and Front Desk didn't even answer my phone calls when I went back upstairs to call right away! It took 20 mins before someone answered my call and patched us through to tech support. Just for kicks and because it was late night, I had time to spend and took a good 45 mins call with Tech Support. (Typical painful tech support call) They had \"reset\" the router finally and the internet worked for about an hour and cut out again after we'd hung up. So we went back to Front Desk the next day to complain. For all our troubles...all they offered was a \"free breakfast\". First off...my issue is with the internet...so they could've offered the \"free upgrade\" to the high speed internet to see if it makes a difference rather than a breakfast! (Pssst...$5 high speed upgrade instead of a $15 breakfast Marriott...it costs you less!!!!) So needless to say...it was very annoying that we couldn't connect and had to go to either the hotel lobby or the McDonald's across the street! (BTW, the McDonald's connection was even faster) I'm not expecting much for a basic internet connection, but a broken connection and a connection that can't even do basic text message = NO connection at all!So obviously with these 3 strikes, this is a 1-star experience. STAY AWAY from this Courtyard! It's poorly ran operationally and while the rooms are clean, they are a bit small compare to other Marriotts. (But I supposed somewhat expected for a downtown Waikiki location)" }, { "user_review_posted": 114, "user_total_helpful_votes": 72, "expertise": 0.0029559167697460003, "user_cities_visited": 137, "review_days": 0.816538882803943, "helpful_class": 0, "review_text": "This hotel brings a lot of conflicting feelings. On the plus side, the staff are very pleasant and helpful, and very apologetic about the serious shortcomings of this hotel. The hotel is clean and very well located near the Embarcadero. Unfortunately, there are some serious flaws. The rooms are tiny, interior lighting is poor, and most importantly the key cards at this hotel are the WORST! During a 4 night stay I had to get my cards reactivated 6 times because they would get demagnetized multiple times per day. One the key stopped working somehow between leaving the front desk and getting up to my room. I have never experienced anything like this at any hotel I have stayed at. The hotel management needs to fix this immediately because it is both an annoyance and a security issue, since the staff are not trained to ask for ID when replacing the keycards. Until this gets fixed, I will not consider staying here on future trips to San Francisco." }, { "user_review_posted": 18, "user_total_helpful_votes": 14, "expertise": 0.003665698137727, "user_cities_visited": 14, "review_days": 0.1013143483023, "helpful_class": 0, "review_text": "Stayed 4th of July weekend.The first thing that makes this a great choice is the convenience to the Link Light Rail station. It took 30 minutes from SEA-TAC to the University station. From there, you just walk 3 blocks up the hill on Seneca.Upon arrival, Tina greeted us at the front desk. She acknowledged my IHG membership and thanked me. We had booked two nights, but one was through IHG and one was through credit card points redemption. Tina was incredibly helpful and took the time to make sure we could remain in the same room, both nights, without having to checkout in between. She was excellent. In addition, I was highly impressed that the hotel had a room ready for me, even though we arrived at 9:45am!We had a room on the 32nd floor (Club level) and enjoyed the Concierge room for breakfast. I was a little disappointed to learn that they don't have an evening reception on Friday and Saturday nights in the Concierge room. But, for breakfast, the staff was incredibly friendly and welcomed us each morning. Very impressed that we were greeted with a smile, dishes were cleared from our table, tips on sightseeing were offered, etc.The room was very comfortable and plenty of room. The bed and pillows were excellent and we slept very well. The AC worked excellent and kept the room cool. The shower was strong and hot. Flat panel TV and Wi-fi worked perfectly. There was also a small fridge to keep beverages cold.I really have nothing negative to say. Very, very pleasant stay and would highly recommend. Tip - we used Uber several times to/from the hotel. We were picked up in less than 5 minutes each time. It was only about $6 to the Space Needle. Consider using Uber if you are sightseeing and too tired to walk back to the hotel." }, { "user_review_posted": 19, "user_total_helpful_votes": 19, "expertise": 0.004744565817058, "user_cities_visited": 101, "review_days": 0.11500547645125901, "helpful_class": 0, "review_text": "So I've just checked out after a 7 night stay at this hotel. It's clean enough and despite other reviewers suggesting it's too far from town, I found the location to be great - pretty much right next to Seattle Center and only a 15/20 min walk to the city centre. If that's too far then the mono rail is an excellent way to get into the city centre. Just up the street are some restaurants and shops including the Metropolitan Market which has a great breakfast buffet.However, it's a shame that all of the pluses were outweighed by one big negative. This hotel is just too noisy. Wooden floors so you hear every step of the room above - and it was loud!!!! Despite commenting on this and being told that the occupants were checking out next day, the next group were just as loud. Woken most mornings at around 5.30am by what sounded like someone banging bin lids together and then when housekeeping started at 8.30 (having managed to get back to sleep after the bin alarm!) there was a chorus of cups being rattled and noise from the corridors. I you are looking for a quiet get away then don't stay here. If you have already booked please don't accept room 201 if given as the constant noise was just awful." }, { "user_review_posted": 86, "user_total_helpful_votes": 60, "expertise": 0.0032768039742470004, "user_cities_visited": 43, "review_days": 0.6056955093099671, "helpful_class": 1, "review_text": "Fantastic Hotel , from the moment i arrived to the moment i left , i loved it , nothing was too much trouble.Great Location , Beautiful Rooms , Great Service , Fantastic Breakfast , for dinner i stayed in the Hotel where i experienced very nice Japanese FoodLastly the Pool is great , as i mentioned before i couldn't complain about one thing" }, { "user_review_posted": 19, "user_total_helpful_votes": 4, "expertise": 0.000911746429961, "user_cities_visited": 103, "review_days": 0.653888280394304, "helpful_class": 0, "review_text": "Upgraded to a suite for my one night stay. All the staff were super nice and helpful, and the breakfast buffet was very good. Spotless room, but a few scuffs and wear were present. Would stay again because blue lights." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 12, "review_days": 0.8789704271631981, "helpful_class": 0, "review_text": "Just returned from a terrific week at the Club Donatello in San Francisco. We attended a conference at the Moscone Centre and had time for sightseeing, dining and shopping. The location of the hotel was perfect. Restaurants, shopping and touring were easily accessible . Staff were very friendly and knowledgeable. Our room was spacious comfortable and quiet. The rooftop was delightful for a glass of wine or coffee at the end of a day. Would return in a heartbeat!" }, { "user_review_posted": 15, "user_total_helpful_votes": 2, "expertise": 0.0005369818676670001, "user_cities_visited": 6, "review_days": 0.36856516976998904, "helpful_class": 1, "review_text": "We stayed here for 7 days in September. The staff were friendly from the first moment you arrive. As we arrived early in the morning, our room was not available however being able to check in and complete paperwork early was good. Our room was available at about 1.45pm and was extremely well presented, tidy and had an amazing ocean view. The food at the bar was excellent and it was near the pool. From the bar you are able to keep an eye on the kids." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.9288061336254101, "helpful_class": 0, "review_text": "Excellent choice for both business and leisure stay. Located in the heart of Bangkok, near to the main road, easy to get taxi and near to BTS station, highly accessible and convenient.Hotel in general is clean and pleasant. Room is also very clean and comfortable.The staffs are polite and helpful, and able to converse in English." }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 7, "review_days": 0.671412924424972, "helpful_class": 0, "review_text": "I highly recommend this hotel! The customer service is incredible and everyone is very friendly. Rooms are decorated beautifully and very clean! Pool is right by the water way and has has magical ambiance at night! Location is great and food at restaurants is delicious! Will100% be back!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.514786418400876, "helpful_class": 0, "review_text": "This hotel is amazing. Located within a few blocks of either a bus stop or train station. It's across the street from a 24 hour Safeway and within walking distance to the National Mall. Love the breakfast in the morning and the small happy hour in the evening!! Would absolutely recommend staying here." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.777656078860898, "helpful_class": 0, "review_text": "Grande Centre Hotel terminal 21 is located very convenient next to MRT underground and BTS skytrain whereby you can avoid the obvious traffic jams at Asoke corner. The Hotel is in great shape, relative new, nicely kept, very practical with fitness, Swimmingpool , Spa and restaurant. Not to forget direct access to shopping center terminal 21 where you can find most of what you need. And you also can enjoy lots of activities in the neighborhood. Most outstanding is the staff in that is related to all departments without exception." }, { "user_review_posted": 251, "user_total_helpful_votes": 241, "expertise": 0.004551143324748001, "user_cities_visited": 147, "review_days": 0.861993428258488, "helpful_class": 1, "review_text": "In the hustle and chaos of Waikiki, the Halekulani stands as an oasis - beautiful, calm and a real treasure. I rarely go to Waikiki but the Halekulani draws me back. Sitting on the lanai as the sun set listening to the talented musicians is truly a wonderful way to spend an evening." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 57, "review_days": 0.161555312157721, "helpful_class": 1, "review_text": "I loved my stay at this clean, modern, simple hotel. It is small, I believe only 200(ish) rooms and only 6 floors.STAFF:Since this hotel is rather small, the staff knows you when you are coming and going. Everyone was friendly and helpful and giving all guests the same great treatment. I can't stress enough how friendly, sincere and genuine everyone was!ROOM VIEWS:I was on the second floor in a King Corner Suite looking down on Dearborn St. The view was good for people watching on the street below but not great for a skyline view. My friend had a fifth floor King and was looking at the building next door, but she was ok with that. (We were able to check in early, 9:00 am, so we knew that the only rooms available this early wouldn't have the best views.)FREE BREAKFAST:I really enjoyed the free continental breakfast. It was well thought out, clean, and full. They do this on EVERY floor by the elevators....I loved loved loved this! I would hobble out of bed, grab the tray left in my room for breakfast, load up and be back in my room in 2 minutes. Milk, coffee, yogurt, string cheese, fruit, cereal, pastries, bagels, orange & cranberry & apple juice, etc.THINGS THAT MADE ME HAPPY:-I never had to wait for an elevator.-Lots of lighting in the room. No overhead lighting but more table & floor lamps than usual.-Housekeeping was fast and efficient.-Room was modern, clean and simple.-Shower had good water pressure. Nice H2O Plus toiletries.-Refrigerator.....but no microwave (I wanted to eat my leftovers late at night) :( This is a foodie town after all!-Corner King had a ton of windows so room was bright and cheery. Window blinds/shades worked well to black out for sleep.-Great location for business or pleasure. Can walk everywhere and close to public transit.-There were clean white sheets over and under the clean white down comforter. Mattress was plush and comfortable.-My room was quiet. I didn't hear anyone around me and the street noise wasn't too bad.I WOULD STAY AGAIN!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6582694414019711, "helpful_class": 0, "review_text": "Location can't be beat, and renovated rooms are very nice and spacious. Staff is friendly, helpful, and approachable. Cafe and bar were also fun.. served good coffee and breakfast items. Nice bar for cocktails and apps before theatre. Will return!" }, { "user_review_posted": 61, "user_total_helpful_votes": 29, "expertise": 0.002197730639621, "user_cities_visited": 30, "review_days": 0.358159912376779, "helpful_class": 0, "review_text": "Great experience from start to finish. We needed speedy check-in just to leave luggage and race off to return a rental car ... staff were brilliant.View of GGBridge from the room which overlooked the turnabout for cable car.Room was good size and very clean.All staff were welcoming - it was nice to get a cheerful 'good morning' from cleaning staff in corridors and all foyer staff. Concierge were great / easy to talk to.We loved this place and didn't want to leave, but even this was a good experience - efficient and friendly throughout." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9178532311062431, "helpful_class": 0, "review_text": "The hotel is in a very central location. The staff is amazing - everybody was so friendly and helpful without any exceptions. The rooms are very clean and comfortable with Molton Brown amenities in the bathrooms.Great brealfast as well." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 7, "review_days": 0.662650602409638, "helpful_class": 1, "review_text": "On my fist day, I was sent to the conscience for questions about city tours: \u201cRodney\u201d the concierge, moved me to a far corner and sold me 2x hop on/hop off tickets and said he was giving me a $20 rebate, but \u201ci had to pay him half cash\u201d. I thought it was odd, but im jet lag, he\u2019s an employee, he won\u2019t screw me, right? Except when i presented my tickets to the bus company, their scan indicated I owed them the full amount.... I was not impressed, and felt quite ripped off. After almost 30 mm on the phone where the Bus tour manager (hop on hop off) tried rectifying the situation without any success with the Orchard Garden hotel, the Bus company simply gave me back cash and told me they would \u201cdeal with the concierge\u201d Rodney... This really left a bad first impression and for that reason, although the hotel is perfectly located and was descent, I gave a one star. I\u2019m also not impressed that after asking for a manager to call me about my feed back, nobody as followed up with my requests (nor with my email). I will never go back to this hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.700438116100766, "helpful_class": 0, "review_text": "The hotel is very clean and comfortable. You can walk to Pike Place Market, Belltown, the waterfront, the monorail (to go to Seattle Center, and the light rail (to go to airport, Pioneer Square, the stadiums, and a few more stops). We chose to not have our room cleaned one day and they texted that evening asking us if we needed any amenities. All we needed to do was text back to let them know and they would take it to the room! We really enjoyed our stay." }, { "user_review_posted": 30, "user_total_helpful_votes": 57, "expertise": 0.009113979918349, "user_cities_visited": 38, "review_days": 0.21522453450164203, "helpful_class": 0, "review_text": "We've stayed here multiple times, most recently during the snowstorm of January 2016. This was our first stay that wasn't top-notch.First the good stuff: rooms were updated recently, and they are kept sharp and clean. Front-desk staff were cheerful, so were the housekeepers we encountered. The bartender at the complimentary happy hour was always helpful.The restaurant was another story. Because of the snowstorm, the hotel offered a limited buffet on Saturday and Sunday nights, a nice gesture when most restaurants had closed. But the people working at the buffet were very brusque and grumpy, as if they didn't want to be there. OK, maybe they didn't! But two mornings after the storm had passed, they were equally grumpy at the free breakfast\u2014which is promoted as an amenity of the hotel. When we pointed out that the orange juice machine was dispensing water, they acted like we were bothering them. Overall, they acted like they were slopping hogs!The hotel corridors wrap around a huge indoor atrium, with a shopping mall at the bottom. This was nice in the past, but not so nice this time, for two reasons. First, a large group of young people who'd come to DC for the \"March of Life\" were stranded in the hotel by the snowstorm, and they whiled away much of their time by occupying one level of the atrium and singing religious songs. While charming at first, this became annoying with repetition. Secondly, on the day of the Super Bowl playoffs, crowds gathered around the giant TV screens in the hotel lobby. Their raucous cheers echoed loudly throughout the atrium, and could even be heard in our room." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.8001095290251911, "helpful_class": 0, "review_text": "Great location at the Chicago River. We felt very safe walking around the area. Very close to the Magnificent Mile (shopping and restaurants) and Millennium Park (and the other adjacent parks). Room was clean, modern, and comfortable. They had a filtered water dispenser with empty bottles on our floor (10th). It\u2019s a smaller hotel so you don\u2019t have to walk far down hallways. They had a guest supply closet so you could just grab whatever you needed. At least one airline uses this hotel for their pilots/air crew. Club Quarters Hotel is also in this same building. Up to the 10th floor is the River Hotel and everything above is Club Quarters.Tip: Uber navigation kept taking us to Lower Wacker and it took a while for a couple drivers to figure out how to get out of there. Make sure your driver knows to avoid Lower Wacker and remain on the upper street level." }, { "user_review_posted": 30, "user_total_helpful_votes": 21, "expertise": 0.0032880944499610004, "user_cities_visited": 41, "review_days": 0.0, "helpful_class": 0, "review_text": "good location, nice big and clean rooms. nice people working in the hotel. very nice breakfast. a bit too expensive to eat or drink in the hotel but you dont have to because you can go to the restorans near the hotel. there is no balcony in the room :( Dont buy any trips from the lady in the hotel because if you go outsaid yo" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.685104052573932, "helpful_class": 0, "review_text": "Found the bathroom lighting a little dim.Other than this everything was good.Breakfast was alright.Location was good, walking distance from terminal 21 and BTS station.Staff were very friendly and helpful" }, { "user_review_posted": 45, "user_total_helpful_votes": 11, "expertise": 0.001076415707332, "user_cities_visited": 136, "review_days": 0.105695509309967, "helpful_class": 1, "review_text": "This hotel is NOT a casino, quite strange in Vegas.As a result, the lobby is calm, but you get all the rest of the comfort and relative low prices one gets in the casinos-hotelsYou can even choose your room ( low or high floors). Ours was in the 33rd floor, with a nice view on the Luxor, MGM...The room was roomy, bright and luxuriousA really nice quality for money Hotel if you don't want to go to one of the Mega Casinos.And you got complimentary vallet parking. It will only cost you the tip for the valet and 5minutes waiting" }, { "user_review_posted": 15, "user_total_helpful_votes": 23, "expertise": 0.007333848247453, "user_cities_visited": 58, "review_days": 0.24753559693318702, "helpful_class": 2, "review_text": "Nikkon Hotel, close to Union Square, in downtown SF, is like most other large downtown hotel chains I've stayed at (think Hilton, Marriott, Hyatt). Location is great- easy 5 min walk to Union Square and similar distance to Powell St. BART station. Service and staff were great but hotel lacks personality; rooms are decent but nothing special apart from the fact that the beds are comfy and the tab is a neat touch, lobby is sterile, and everything and anything will cost you a premium (Water in the room $7, Valet $50, access to Health Club $25). I might have missed something by choosing their Standard Room but it was certainly strange that we (married couple) received a room with two full-size beds and to upgrade to a queen was of course also extra.'Complimentary' WiFi included by booking through the hotel's website was not bad but would certainly not be worth the regular $14/day cost....especially considering all the WiFi hotspots in the downtown area.Considering the price of the room it's also disappointing a breakfast option is not included. The breakfast buffet in the adjoining Anzu restaurant is $24 per person.In summary, what you'd expect considering the price but nothing extra and nothing memorable." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.5016429353778751, "helpful_class": 1, "review_text": "Stayed May 20th-May 22nd 2017: This was a pleasant stay in Washington DC. The room itself was as expected by Marriott standards, comfy bed, clean bathroom, and the usual amenities. I particularly loved having so many outlets to charge my devices with. I was surprised it had a mini fridge and microwave. My husband and I were able to save some money grabbing some cheap microwaveable breakfast food and stashing some drinks in the fridge for our hours of site seeing. The only thing the room didn't have was a safe, which I thought was odd. You can store items in the hotel safe, but we had a bit of cash on us for the entirety of the trip, so it was a little nerve-wracking keeping it out of the safe.My favorite thing about the hotel was the location. It was pretty much right across the street from a metro stop and a CVS. Considering how expensive items were at the hotel, this was our number stop for food and snacks. Also, we lucked out and got put on the same floor as the washer/dryer so we grabbed some detergent and did laundry for the next leg of our trip. We took the metro about 80% of the time and a lyft the other 20% of the time so this was a perfect location. The only downside to the location is the lack of great restaurants nearby. It looks like they are adding more since there was a lot of construction in the neighborhoodOverall great stay, hopefully, next time the Nationals are playing so I can catch a game nearby." }, { "user_review_posted": 428, "user_total_helpful_votes": 213, "expertise": 0.002305770303617, "user_cities_visited": 208, "review_days": 0.436473165388828, "helpful_class": 1, "review_text": "At this point, I wouldn't want to stay anywhere else in this city. We come at least once a year, and that is for a group we organize, mainly from the east coast states, to see the sights up on the plateau.We book this group into this hotel at the beginning of a 10-day \"Southwest Safari\" and at the end - 2 separate nights, 18 rooms each time. The staff bends over backwards to help us with any issues that arise. We specifically want to use this hotel for five reasons...1. It offers a free shuttle to and from the airport (which is only about 10 minutes away).2. It's right on I-15, so our coach can get on the highway in about 2 minutes, and on out to the plateau.3. It's a Hampton, so we knew that quality is a standard!4. They offer a great, free (and hot) breakfast.5. We don't come for the typical things done in Vegas. We're here for the national parks, so we're quite happy that this hotel doesn't have the slot machines.All-in-all, a great place!" }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 5, "review_days": 0.29791894852135803, "helpful_class": 0, "review_text": "We only stayed here for two nights on way to Koh Samui. Hotel is in good location within walking distance to Sky Train, shops and restaurants. Hotel itself was great, very friendly and professional staff, especially Kanokorn in the Lobby Bar and Pan on the desk organizing trips. Highly recommended Hotel." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.47754654983570605, "helpful_class": 1, "review_text": "Stayed here for a weekend with my kids and a few friends got a room above us. We were entirely underwhelmed whoever runs this place needs to loosen the wallet because too many corners are being cut! There's was black mold in my bath tub jets with no jets (harder to explain just imaging a tub with hikes all in the interior full of slime and mold). My kids killed a roach in the bathroom omg this place!!!! If I had the option to demand a refund I would have. The pull out couch in my room was broken literally cave in when my kids went to lay down I look beneath only to realize metal rods were completely snapped and bent! I called housekeeping for 1 blanket and they said they had none only sheets! Best thing this place has going is ac, neutrogena soaps, easy parking and the pool (might I add, towels feel like brilo pads)! Never again will I say here I paid almost $200 for A single night!" }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 279, "review_days": 0.19112814895947403, "helpful_class": 0, "review_text": "I was truly wow-ed by the Avenue Suites. We felt welcomed, comfortable, and taken care of. After going through online check-in, we were able to text with the front desk while in transit, figuring out taxi options and even getting recommendations for the happy hour! The lobby is beautiful; my favorite is the library area with the fireplace. The front desk staff welcomed us with a big smile and made us feel at home throughout our stay. The rooms are beautiful - definitely where I would want to stay, particularly for a longer stay with the kitchen en suite. From start to finish, I was really impressed. Even after spending over 400 nights in hotels in the past 5 years. I'm looking forward to my next Avenue Suites stay!" }, { "user_review_posted": 30, "user_total_helpful_votes": 16, "expertise": 0.002478943690463, "user_cities_visited": 31, "review_days": 0.33734939759036103, "helpful_class": 0, "review_text": "I was greeted by a very hospitable Puertoriquen front desk attendant. She ( I lost her name, but she is young, dark hair in a pony tail.) gave me instruction on places to visit near by.As I entered my room it was very dusty, it just blocked my air passage. I called registration and they offered to clean but I had a long flight and decided to clean this myself. I needed food and rest,Then the room safe was not functioning either. Someone came up and fixed it. After that first night all went fairly well.The Park Tower needs some renovations, the room has a good size for my condition but the furniture is cracked and the rug stained. The staff is friendly and very helpful in directing us to the rooms to the different presentations.If weren't so tired i would have changed rooms, I ended up with asthma." }, { "user_review_posted": 238, "user_total_helpful_votes": 79, "expertise": 0.00150116319285, "user_cities_visited": 65, "review_days": 0.9353778751369111, "helpful_class": 0, "review_text": "had two nites before a cruise,,,,,,this hotel is really nice every was perfect the room the bed the bath there is no reason not to stay here 5 minute walk to pikes market 15 minute walk or $8 cab to the space needle this is the place to stay" }, { "user_review_posted": 279, "user_total_helpful_votes": 161, "expertise": 0.002691237008008, "user_cities_visited": 89, "review_days": 0.520810514786418, "helpful_class": 1, "review_text": "I stayed here many time thru LWH , but this time they are no more partner of LWH, when I called them and told about my up coming stay , surprising they were very welcoming and gave me all previlagies like early checkin , late check out , free breakfast and upgrade.This time hotel is too good , May be because very less business in Dubai,But this time amazing service , staff is excellent, front desk , very nice. Room service is also good now .food quality has improved a lot then last visit and one special thing is what's app service . It is too good , you do every thing or msg thru what's app . Very personal feeling . Well done H hotel. Room 2610 or 2612 is beautiful view . Well done . Hope they keep the same attitude and do in high season also ." }, { "user_review_posted": 48, "user_total_helpful_votes": 17, "expertise": 0.0016091066240020001, "user_cities_visited": 296, "review_days": 0.130887185104052, "helpful_class": 0, "review_text": "This little hotel has a great location, close to everything in South Beach. The rates are super good.Rooms are simple, but they have fridge, coffee-maker, Cable TV and Wi-Fi.If you plan trip to Miami and using hotel just for sleeping and breakfast, this is the place for you. Manager is super friendly and helps with questions and requests." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 2, "review_days": 0.9222343921139101, "helpful_class": 0, "review_text": "We left after one night of a three night stay! The staff continually called us by the wrong last name. After trying to correct this and hearing differing reasons for the mishap, we left! The manager on duty was ridiculous. She asked if our secretary booked the room incorrectly. We are retired. Really?" }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 7, "review_days": 0.9890470974808321, "helpful_class": 0, "review_text": "We stayed there for 5 nights and found the location excellent. It was off the strip by a block but in the middle by the Ferris wheel. The restaurant at the resort was great and so was the staff. Love the facilities and lots of room for parking" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.13417305585980202, "helpful_class": 1, "review_text": "We, a family of five, booked two rooms six month ahead. During that time the hotel personal promised us that we will be the only guests using the shared bathroom. No one told us that \"shared bathroom\" means that we will share the BR with the entire hotel staff. In addition our san suffered from many flea bites after the first night.The hotel manager was unkind and impolite.not recommended!!!!" }, { "user_review_posted": 15, "user_total_helpful_votes": 6, "expertise": 0.001831623082864, "user_cities_visited": 25, "review_days": 0.5219058050383351, "helpful_class": 1, "review_text": "I loved staying here, we were on the 18th floor. The pool was on the corner of the third level and looked out to the Honolulu zoo on one side and the beach on the other. It was convenient that Lulu's was accessible from the 2nd floor- we ate breakfast and a dinner there, casual and fun. The Park shore staff were very helpful and there was a free shuttle to the Alamoana shopping centre. The Zoo is across the road and the Waikiki Aquarium was a 5-10 minute walk along the path beside the beach. This accommodation ticked all the boxes for a relaxing finish to an amazing holiday." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 6, "review_days": 0.9299014238773271, "helpful_class": 0, "review_text": "My family and I spent 4 glorious days there the week of Aug. 12. Matthew and the staff were exceptionally nice people. They made us feel welcome and special. On our future trips to South Beach, you will find us there." }, { "user_review_posted": 28, "user_total_helpful_votes": 11, "expertise": 0.0017969451931710001, "user_cities_visited": 17, "review_days": 0.24917853231106202, "helpful_class": 0, "review_text": "View doesn't get any better than across from the White House. We could clearly see the President's home from our Lafayette Suite and during dinner at the incredible Lafayette Restaurant. The Hay Adams has all the luxury you'd expect but more intimate than the St. Regis or other 5 star local hotels. Staff was excellent. Don't miss the bar downstairs with wonderful caricatures of all our famous politicians! This is a must for staying in DC." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 52, "review_days": 0.401423877327491, "helpful_class": 0, "review_text": "the hotel itself was perfect for what I needed for my NYE stay. Nothing fancy. My room was clean & comfortable. The staff, especially Nanette who checked me in and Eric was incredibly helpful. They offered a glass of wine upon check-in, had free coffee/tea in the lobby 24/7 and offered a free breakfast to-go back in the am if you were interested.Now, it's Union Square/SOMA/Tenderloin adjacent, so it's a little dodgy right outside of the hotel as there is quite a large homeless population near that area. Wasn't a bother to me personally, however, some might feel differently. The elevator is small and only takes a few at a time, so while I'd normally ride it up, I'd generally take the stairs down. The staircase is winding & narrow, but this wasn't an issue for me either.The great upside is being a block from the Powell St Bart Station and just a short 5-10 min walk to the Union Square area." }, { "user_review_posted": 57, "user_total_helpful_votes": 21, "expertise": 0.00167831030738, "user_cities_visited": 49, "review_days": 0.010952902519167002, "helpful_class": 1, "review_text": "The entire staff was very friendly, from the doorman helping me in when I arrived, to the front desk answering questions and the cleaning staff was pleasant as well! The front desk attendant (wish I remembered his name) told me, \"our motto is, We get it!\" and they do get it! I had a standard room and it was very spacious, even had a little sitting area by the window. The Keurig in the room was a wonderful addition that came with coffee, tea and hot cocoa. The room was very clean, I didn't see anything that was worn down or looked used. The bed and pillows were comfortable, which is plus for me as when you are out of town you want a nice bed to pass out in. I really enjoyed the complimentary breakfast! Having this set up on EVERY floor was a great idea and made it easy to walk out of your room in your pajamas (if like me you don't feel like getting dressed up just to grab a quick breakfast).The only con I would say was the toilet in the room - it seemed run a couple times and I wound up having to take the top off to fix it. The walls seemed a tad bit thin, I could hear the people next to me open and close their blinds and occasionally heard their baby. These are two minor things though and I will stay here again on my next visit!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.8324205914567361, "helpful_class": 0, "review_text": "Very nice boutique hotel. I met the receptionist named Born. He is very nice to arrange my check out.I recommend you to stay in this hotel. This hotel near the monorel station and restaurant. It is a walking distance. I definitely will come back to this hotel." }, { "user_review_posted": 64, "user_total_helpful_votes": 33, "expertise": 0.002392971422266, "user_cities_visited": 223, "review_days": 0.179079956188389, "helpful_class": 0, "review_text": "One reason only to stay at this hotel: it's at the airport. Right at the airport. Yes, it has a decent fitness centre too, but everything else about this hotel is either average or below. The Andiamo restaurant for breakfast is a joke. Service is not good. If you do eat there, take the self service buffet option and don't order anything from the kitchen unless you feel like a long wait with silly excuses. We witnessed poor service on both days of our stay." }, { "user_review_posted": 94, "user_total_helpful_votes": 34, "expertise": 0.0016456905679150002, "user_cities_visited": 139, "review_days": 0.34282584884994505, "helpful_class": 1, "review_text": "This resort sits right on the beach, and is located close to the shopping center of the city.My room was ocean front so I received one of the best views. I witnessed the sunset every evening because the room I was in was on the west side.The water is as blue as you see in the pictures. It is truly a beautiful location.The staff here has been extremely friendly. Even the maids on every floor are a delight to interact with when causing through the halls.The Lounge 47 is worth the upgrade because you can grab breakfast and enjoy the morning hustle and bustle on the beach, or grab a quick snack before going out to dinner.You definitely want a room with a view. However, if you can request a West side room you would be able to see the sunrise and sunset." }, { "user_review_posted": 56, "user_total_helpful_votes": 46, "expertise": 0.0038776185747380005, "user_cities_visited": 42, "review_days": 0.807776560788608, "helpful_class": 0, "review_text": "Yes, let's be clear the construction across the street sucks! it is loud and distracting by the pool. However, this hotel is very clean, well appointed and the people who work there are lovely and nice. The rooms are great and the bathroom and showers are fabulous. As well the location is wonderful, everything is within walking distance." }, { "user_review_posted": 34, "user_total_helpful_votes": 24, "expertise": 0.0033166527120610002, "user_cities_visited": 25, "review_days": 0.7146768893756841, "helpful_class": 0, "review_text": "Stayed 2 nights July 2018Room - 8013Room - Very nice room with view over the strip towards the Flamingo. Nice view. Nothing wrong with the room and all, spacious and very clean. Well appointed and comfortable.Location - The Nobu is inside Caesars, pretty easy to find and welcoming staff and lovely entrance - niceStaff - Very pleasant and helpful, cannot faultServices - Not a lot, free coffee/tea in the morning, nothing moreResort - The hotel is inside Caesars Palace - See downsidesCosts - Initial costs from Booking.com very fair @ 150\u00a3 per night - See downsidesDownsides - The advertised costs of 150\u00a3 per night are misleading, add another 75 to cover the fact you are \"in Caesars\". We use no services at the \"resort\" so feel these are very unfair. I suppose this is normal in Vegas, so just to be warnedDownsides - Advertised as \"includes breakfast\" - it does not. You receive 20$ credit pp per day towards food. Bear in mind that a bowl of soup is 15$. You cannot get breakfast within the rates advertised on booking.comFood - The Caesars buffet is very expensive, 90$ for 2 for \"brunch\". I guess this is personal preference, but for some bits of food and some coffee this is not worth it. You need to be a very big eater to make it worthwhile.Overall - It's Vegas, expect to be ripped off and do not take advertised rates at face value" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.894304490690032, "helpful_class": 1, "review_text": "Charged multiple times incorrectly for the same stay. Fitness center did not open when advertised and only opened at all after having to go down to the lobby to involve the desk clerk. Poor room service." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.362541073384446, "helpful_class": 1, "review_text": "Service and food were amazing and top notch. We would highly recommend to families visiting San Fran. Our kids especially loved it. We were even pleasantly surprised by the quality of room service food. It was absolutely delicious." }, { "user_review_posted": 43, "user_total_helpful_votes": 58, "expertise": 0.006438137174147001, "user_cities_visited": 110, "review_days": 0.27327491785323105, "helpful_class": 1, "review_text": "Location is super close to union square and financial district. I appreciate the 24 hour gym. Rooms are updated and bed is comfortable. Bathrooms are standard one sick and clean. Power outlet locations could be improved if I'm being picky." }, { "user_review_posted": 70, "user_total_helpful_votes": 7, "expertise": 0.00037515171576700003, "user_cities_visited": 11, "review_days": 0.9315443592552021, "helpful_class": 0, "review_text": "I have stayed at this hotel many times and have always been extremely satisfied.The staff, the rooms and the drinks and food are always on point!I would highly recommend this hotel if you are planning a stay in Chitown :)" }, { "user_review_posted": 18, "user_total_helpful_votes": 9, "expertise": 0.002317113538563, "user_cities_visited": 10, "review_days": 0.035049288061336004, "helpful_class": 1, "review_text": "Stayed 3 days in Vegas for the first time. Asked around to friends for hotel recommendations and this one was mentioned over and over. Now let me tell you i love to travel on a budget. Stayed 3 nights for a total of $124.00 I did book about month in advance. Tried to add another night 3 days before and the price had gone up, yet was still well below others. There is no hidden resort fee that others have. Received a great coupon for BOGO Free food and drinks, great plus. Free and easy parking, the parking lot seemed very safe. The room was very cleaned, smelled good. Comfortable bed and pillows, nice TV. good size room with nice size closet. Bathroom a little small, but was clean, hot water plenty of towels.We had a room 5th floor facing the side looking out over to the strip, nice view, it was quiet. After being out all night i probably wouldn't have heard anything anyway. Just walk out the door to the Freemont Experience and lots of entertainment. A short walk to the bus stop that runs 24 hrs to the strip." }, { "user_review_posted": 372, "user_total_helpful_votes": 128, "expertise": 0.001560166053871, "user_cities_visited": 131, "review_days": 0.7458926615553121, "helpful_class": 0, "review_text": "Kim, at check-in, was fantastic! She was friendly and so helpful with everything.We had a King suite that was very large, clean, and comfortable. Love the walk-in shower.Breakfast buffet is great--one of the best ever. Who could resist fresh pineapple every morning. Staff continuously restocking and cleaning the area.Very convenient location--just a couple of blocks to Waikiki. Hop-on/Hop-off shuttle stop is less than a block down the street. Marriott is across the street and is a common picking-up location for tours. Note too that they have an all-you-can-eat Prime Rib buffet (check them out for more details).Hotel probably has close to half of the guests being Japanese or other Asian nationalities. Breakfast items were available for their tastes as well.Pool is small but who goes to Honolulu for a pool anyway.Definitely recommended." }, { "user_review_posted": 14, "user_total_helpful_votes": 5, "expertise": 0.0016235557447070001, "user_cities_visited": 112, "review_days": 0.8587075575027381, "helpful_class": 0, "review_text": "WE stayed for 4 nights with our 12 year old daughter. We stayed in one of the rooms and had an extra bed. It was all really wonderful. The room was lovely, worked really well , and we had an amazing view of the pool, paddy fields and glorious gardens. We got the pool to ourselves on numerous occasions. The breakfast, juices and food are delicious and we had dinner in the restaurant which again was excellent. Our family package had a BBQ evening meal involved and we were thrilled to experience a private garden had been set up for us with our own chef, flowers and candles and an ambiance that Bali seems to do so well. I was so touched by the care and attention that was put in to making our night so special that I cried. The staff , all of them, from the front desk to the gardeners are so welcoming and eager to help you enjoy your stay. It really was first class service. My daughter spent time helping to make the offerings for the day and it was a highlight of her trip. Location is great, all set back from the hustle and bustle of Ubud and returning to the serene sanctuary of Dwaraka at the end of each day was like coming home. We all had some spa treatments from amazing practioners and we left feeling calm, happy, pampered and relaxed. Just how a holiday should be. A really special place run by really special people. A big thank you for our welcome and stay. We will be back as often as we can." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.45235487404162106, "helpful_class": 0, "review_text": "Perfect, clean room. High end finishes. Comfortable bed and quality linen. Enough space to move about. High end finishings. Beautiful bathroom. Only minor negative, closet space was somewhat tight for 2 people. Perfect location, steps from the Empire State Building. Mid-point between uptown and downtown. Very friendly staff." }, { "user_review_posted": 119, "user_total_helpful_votes": 37, "expertise": 0.001399169399636, "user_cities_visited": 161, "review_days": 0.313800657174151, "helpful_class": 0, "review_text": "We've stayed here during our visit in Bangkok! Location is perfect! Our rooms were perfect aswell! However the swimmingpool needs renovating badly! Loose tiles in and arround the pool makes it allmost dangerous. Service in the hotel perfect! So please renovate the pool and i will recommend your hotel to everybody! Ps the gym needs fixing aswell!" }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 12, "review_days": 0.318729463307776, "helpful_class": 1, "review_text": "Hotel is well located and comfortable. Beware that family room is rather small. One disapointment with the service at reception: We stayed two nights. As our room was not ready at check-in, we were upgraded to a superior room, but this had only one double bed for four people. Further we were asked to change the room for the second night. This is not really client oriented." }, { "user_review_posted": 49, "user_total_helpful_votes": 22, "expertise": 0.0020694143264720004, "user_cities_visited": 26, "review_days": 0.07009857612267201, "helpful_class": 2, "review_text": "This is a great hotel centrally located in downtown San Francisco walking distance from tons of restaurants and shopping centers. I just stayed here 3 nights during a business trip and I will definitely stay here again. The only drawback is that they don't provide room service." }, { "user_review_posted": 67, "user_total_helpful_votes": 31, "expertise": 0.0021359603834510002, "user_cities_visited": 31, "review_days": 0.5027382256297911, "helpful_class": 0, "review_text": "Great location. A lot the activities me and my friends wanted to do were within walking distance. The mall is connected to the hotel. The people who work there are so nice and very helpful. The room was a perfect size, the mattress was comfortable, and the pillows weren't flat. There are no complaints here!" }, { "user_review_posted": 14, "user_total_helpful_votes": 8, "expertise": 0.002663892435491, "user_cities_visited": 38, "review_days": 0.041073384446878004, "helpful_class": 0, "review_text": "This hotel is in a great location. Only a 5 minute walk to Waikiki beach. It is walking distance to many restaurants and some attractions. The bus stops near the hotel that goes to many other attractions. There is indoor parking if you have a car rented. If you park on the 3rd floor then the door is at the lobby level. The hotel charges $25.00 per day to park. We found the hotel clean and the staff here are very friendly. I would stay here again. It is a good value for the price." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 9, "review_days": 0.9047097480832421, "helpful_class": 0, "review_text": "The room, lobby and restaurant were great, and a huge shout out to David, one of the valets! David went above and beyond to help me out the night we arrived! The only complaint I have is the pool. My daughter got a stained, smelly towel one day, and the water was cloudy with particles in it." }, { "user_review_posted": 136, "user_total_helpful_votes": 88, "expertise": 0.003031070091061, "user_cities_visited": 125, "review_days": 0.92552026286966, "helpful_class": 0, "review_text": "Save your money and look for some other hotels in SF, I will not come back and will try either Ritz or Four Seasons for that price range.To be fair, nothing was wrong and service was overall OK here but the hotel is just too boring. I wished to leave this hotel on my second night (out of 3). This is my least favorite Fairmont hotel so far.Not good:- no swimming pool- gym is great but apparently some guests need to pay. Our booking through amex got us free access.- very few food selection here, Tonga restaurant is closed on Mon and Tues. so we only had Laurel court restaurant and room service. Tonga was fully booked on Sunday night. Food overall was average with high hotel price.- nothing else to do in this hotel other than admiring it's history.- the hill to the hotel is pretty steep, not recommended location if you like to explore the city with easy access to hotel.- room is old (we got city view room) but clean. Too pricey for the quality in my opinion.Good:- good housekeeping- free coffee from 5am to 10am- historic buildingIf you like an old historic hotel, maybe this is for you. Certainly not for me." }, { "user_review_posted": 14, "user_total_helpful_votes": 7, "expertise": 0.002317113538563, "user_cities_visited": 14, "review_days": 0.030120481927710004, "helpful_class": 0, "review_text": "This was a charming, cozy and beautiful hotel in the heart of San Francisco. Just blocks from Chinatown, Union Square and the trolly. Loved Pip the hotel cat. He met us at the door and meowed outside our room door to be let in and petted. The staff could not have been more helpful, taking extra time to recommend dinner options and travel options when we left. Loved the birdcage elevator and the claw and ball old fashioned bathtub. Just a wonderful place with wonderful staff and of course Pip!" }, { "user_review_posted": 78, "user_total_helpful_votes": 38, "expertise": 0.002254871172448, "user_cities_visited": 508, "review_days": 0.9561883899233291, "helpful_class": 0, "review_text": "On check in, there was no special privilege given to Honors Elites which I didn't appreciate. The line was long and I was hoping to not have to stand around and wait. I did however get an upgrade to a room on the executive level so that was a positive.As others have said, the hotel is fairly dated. The room was fine for what I needed (one night stay) I did try to get some firmer pillows and the ones they brought me were actually softer than the ones in the room. They did provide a mini fridge on request which was nice.After I checked out of the hotel I realised that they charged me $60 plus tax for parking. I've still not heard back from the Accounting department on this but I'm optimistic they will resolve it. If not, I will have to post another review!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7349397590361441, "helpful_class": 0, "review_text": "The hotel is located in an area where you can quickly get to all points of interest by tuktuk, taxi or by foot. The employees are very attentive and most of them are speaking good english. Rooftop-pool with a great view in the 25th floor. There\u00b4s a wide variety for breakfast for every nationality. If you like to have breakfast or same snacks in a more intimate area choose rooms on the 20th floor with exclusive admission to the Club Lounge where amongst others the waitress Fai serves you with a big and honest smile." }, { "user_review_posted": 56, "user_total_helpful_votes": 25, "expertise": 0.002057029365867, "user_cities_visited": 98, "review_days": 0.09748083242059101, "helpful_class": 1, "review_text": "This was the last stay of our wonderful holiday in Hawaii and absolutely everything we wished for the bed and the supreme quality of bedding in believable executive room for brekkie and drinks throughout the day and evening snacks really great complimentary water cold towels at pool many happy hours what more can I say was really impressed and would definitely come back" }, { "user_review_posted": 58, "user_total_helpful_votes": 23, "expertise": 0.001814882032667, "user_cities_visited": 33, "review_days": 0.8614457831325301, "helpful_class": 0, "review_text": "Very nice Hotel in a perfect location. Only 10 Minutes walk to the Capitol and 20 Minutes walk to China Town. A lot of restaurants arrount the Hotel. Staff is very friendly and the breakfast buffet is outstanding." }, { "user_review_posted": 34, "user_total_helpful_votes": 5, "expertise": 0.000603617812566, "user_cities_visited": 16, "review_days": 0.497261774370208, "helpful_class": 0, "review_text": "This is a great hotel in the Marina District, but not in the hubbub of the tourist area. It is right on the tour bus and city bus routes.The staff was very friendly and accommodating. The bed was a very comfortable memory foam mattress. Our view was not great - looking onto a house-like building. But, we were not in our room much at all, so it wasn't really an issue. There were quite a few good restaurants nearby. We would stay here again." }, { "user_review_posted": 35, "user_total_helpful_votes": 24, "expertise": 0.003218738670575, "user_cities_visited": 22, "review_days": 0.6746987951807221, "helpful_class": 0, "review_text": "The hotel rooms are older than what I was expecting but are large and clean.The hotel is in a great location with the small (private-ish) beach right at your doorstep. Although it is a reef beach so getting in and out of the water over the coral is somewhat tricky.You can rent a lounger and umbrella for $25 USD for 2 hours which I think is a bit steep considering you pay a resort fee.The breakfast at the Grill is also on the pricey side but it\u2019s a good filling breakfast and the staff are great.All staff are really friendly and welcoming which is really nice and the welcome upon check in is a nice touch with the drink and cold towel.One of the bad sides I found some nights when I wanted to get some rest early is the live bands they have every night until about 9/9:30. It\u2019s a bit loud on the lower levels and can get a bit annoying if you want to sleep.All in all, it\u2019s a great hotel that is within walking distance to the shops and restaurants and offers a shuttle to some things further away.Make sure you head down to the beach to catch the sunset." }, { "user_review_posted": 15, "user_total_helpful_votes": 6, "expertise": 0.001831623082864, "user_cities_visited": 14, "review_days": 0.34446878422782, "helpful_class": 1, "review_text": "Perfect hotel for being close to everything - beach across the road, bus stops right outside door, swimming pool even though quite small was never full. We stayed for 4 nights and it was really great - we had an ocean view room and a small deck - watched the sunsets every night from our room - for little kids the zoo is about 5 mins walk away." }, { "user_review_posted": 60, "user_total_helpful_votes": 17, "expertise": 0.0012652175512150002, "user_cities_visited": 24, "review_days": 0.512595837897042, "helpful_class": 0, "review_text": "Stayed in an grand executive room. Room size was big and clean. Love the comfy bed and amenities in the room. Gym was new and well equipped. Dined at their restaurant Prime. Food was tasty but we were not served complimentary bread. The ambience at Sky bar was good. Reasonable priced drinks. Check in was swift. Nearby has money changer, laundry shop, massage shop. Morning has many street food catering for local working crowd. 5 mins walk from bts, less than a min from emporium shopping which has supermarket, cinema. There is a big Naraya shop nearby." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8159912376779841, "helpful_class": 0, "review_text": "I highly recommend this small hotel with wonderful service and great location. Everything is spotless and well thought out. Floors have small parlors at one end where you may find filtered water, coffee, fresh fruit and at certain times of the day wine and cheese or fresh baked cookies. This is in addition to the extensive continental breakfast. Let's just call it breakfast.We will definitely stay here on our next trip to San Francisco." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.716319824753559, "helpful_class": 0, "review_text": "We love the Willard. GREAT location, gorgeous historic property expertly and very well-maintained, great food. We love the respect for its history. Didn't get to the bar this trip but will do so in the future." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.914567360350492, "helpful_class": 0, "review_text": "I and my family have been to Dubai more than 20 times, stayed in a lot of different hotels. However, we keep coming back to Jumeirah Beach hotel. Really good service, nice food and comfortable rooms. I especially want to note Alex from housekeeping. He is very helpful and professional. Appreciate everything that he was able to do for us during our stay." }, { "user_review_posted": 21, "user_total_helpful_votes": 31, "expertise": 0.00705642512991, "user_cities_visited": 15, "review_days": 0.098028477546549, "helpful_class": 0, "review_text": "We arrived here after 30hrs on Amtrak from LA. Even though we had a bedroom on the train we were feeling a bit stiff. We had a room on the club level and of the 5 hotels during our journey through the US this was without doubt the best. Modern, clean with a great bed, bathroom and amenities and as a bonus we had a great view of the Space Needle, almost on a level with the observation deck.Staff were always polite, friendly and helpful. You do have a bit of a climb from the waterfront but it's only a short distance and this hotel is well worth it.." }, { "user_review_posted": 226, "user_total_helpful_votes": 107, "expertise": 0.002188222267138, "user_cities_visited": 101, "review_days": 0.049835706462212005, "helpful_class": 0, "review_text": "Booked in for 6 nights into a 1br apartment. We wanted a room with some space to spread out, and this was perfect. Somewhere close to the 70 sq m rating, with 2 balcony entrances and a separate bedroom. A washer dryer in the kitchenette was good to be able to access, and there is a mid sized fridge/freezer and microwave. You were not going to pump out a master chef meal there, as there was the basics for cooking and that was sufficient. All the conveniences were there for you to enjoy a relaxing night's sleep, and the continuous tuk tuk service on demand was great so you didn't have to trudge the 300 m or so to the main Sukhumvit Rd - a special godsend after a day out sightseeing when you were hot and tired. We used Nana BTS station more frequently than Asoke, unless we wanted to go to Terminal 21for shopping or food variety.As others have said, the hotel does not have a bar, and the mini-mart located near reception was also without. If you want to get your alcohol supplies, a back pack and a trip up to the nearest 7/11 is required.The staff were excellent, especially our tuk tuk drivers who were always on the lookout for you, and would stop anywhere to pick you up along the Soi (alley). Breakfast was your predictable buffet, with the standard local and western foods and was presented very well (an automatic espresso machine was the highlight for me, as you could get a decent cup of coffee) - my main negative was that there was little attempt at variety, so by the end of our time there, it ended up being a bit boring. A matter of not same-same but different, but same-same but same.Some of the areas in the apartment were a little dated, with some peeling paint on the ceilings in certain places, but overall not too bad. Just be careful of the lip on the outside of the bathroom, as it is a toe-breaker in the middle of the night.That was our third time in Bangkok, and we only booked this hotel, because the other one we had stayed in was booked out. After time here, would more than likely book again, when we next visit." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.8565169769989041, "helpful_class": 0, "review_text": "Looked for a good hotel in San Francisco. This hotel is not at all at the level of a Hyatt in Europe or the middle east. I do not recommend it. Poor service, asked twice to clean the window, which was full of bird dirt. Nothing happend. It was disgusting." }, { "user_review_posted": 56, "user_total_helpful_votes": 26, "expertise": 0.0021437240900990004, "user_cities_visited": 33, "review_days": 0.353778751369112, "helpful_class": 0, "review_text": "Loved the room, the location and nearby dining / entertainment options. On the downside, I paid USD 55 for an a la carte breakfast (toasted ciabatta / latte / orange juice). Find that simply outrageous... I appreciate that in this 5 star segment prices are at a certain level, but for breakfast this is simply unacceptable. Just opposite there's a great Italian deli where you can get very somit for a third of the price at very good quality." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.8061336254107331, "helpful_class": 0, "review_text": "This was a very disappointing Marriott hotel not what I typically expect from Mariott. I use Marriott most places around the world, This would be a big fall and standards. You better fix it in a hurry." }, { "user_review_posted": 70, "user_total_helpful_votes": 20, "expertise": 0.001276776847779, "user_cities_visited": 60, "review_days": 0.548740416210295, "helpful_class": 0, "review_text": "I had the greatest pleasure of having afternoon tea with my family at the hotel. Khun Ratchapa, a restaurant manager, and Khun Tawee, a guest relations manager, pampered us delightfully with most beautiful afternoon tea and cosiest service ever despite the usual business of the hotel with full occupancy rate.Though I believe that afternoon tea elsewhere is perhaps served with more creativity in terms of presentation and savoury selection, the service here at Anantara hotel is rather unparalleled because of superior staff quality, attentive waiting staff and attention to details of the regular customers like our family. This is what I love the most about this hotel.My mother is allergic to seafood and we informed the staff in our first time having afternoon tea at the hotel. This time, oblivious of this particular fact, the restaurant manager came out to inform us that the chef replaced the salmon sandwiches with cucumber and chicken sandwiches instead. When asked how they knew that my mother was allergic to seafood since we didn\u2019t inform them upon our arrival, Khun Ratchapa said that she knew it from the booking name, which was under mine, and she consulted Khun Tawee, a guest relations manager, to confirm such information. The information of all customers was saved in the database and the staffs were encouraged to take heed to such information in customers\u2019 record. My family and I were highly elated to have been warmly pampered by them.Our most sincere appreciation to Anantara Siam managers who took care of us so well. We were extremely pleased and honoured." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.561336254107338, "helpful_class": 0, "review_text": "Third time here in the last 18 monthsFriendliest staff!I own a restaurant in Cleveland with 50 employees and I know a happy staff makes for a happy customerEveryone here from the all day long lobby people to the pool people,Asia in particular to the folks at Lolo to the room service ladies all make this hotel the best hotel in all SOBEOnly gripe !I tried to book five nights in upcoming February and desk clerk could not do itSo I did it myself in the taxi to MIAShould have been able to do that at the hotelStill that's just a small gripeGreat job and as an avid watcher i noticed and asked twice about a guy who looked like he cared and it was pointed out to me oh ! He's our GM !Well DoneBrendan RingPresidentNighttown Inc." }, { "user_review_posted": 18, "user_total_helpful_votes": 4, "expertise": 0.0009685289393990001, "user_cities_visited": 11, "review_days": 0.7497261774370201, "helpful_class": 0, "review_text": "Firstly, the free parking was awesome because it was my first time staying in Downtown Chicago. Everything felt really stressful because my partner and I were not remotely familiar with the area. Knowing we had a place to park once we got to the hotel really put our minds at ease. The hotel was also within walking distance of all the places we wanted to visit while we were there.Secondly, the beds were so comfortable!! The blankets were nice and on the heavier side, which for me, is just how I like it. I hate cheap hotel blankets.Thirdly, the housekeeping staff was so friendly! We left a big tip because the lady had been so nice.This hotel helped make our visit to Chicago so much nicer. We will definitely be coming back and staying here again." }, { "user_review_posted": 120, "user_total_helpful_votes": 67, "expertise": 0.002600316304387, "user_cities_visited": 71, "review_days": 0.745345016429353, "helpful_class": 0, "review_text": "This was our base for 3 days your around this fabulous city.The hotel was really clean, the staff were really friendly, especially Brandy (a fellow 49er)!We had complimentary self serve breakfast which set us up for the day most definitely. Whether you wanted continental, a crepe or some toasted items, you won't go wrong!The location was great in terms of Fishermans Wharf, just perhaps a little far out for the main areas like Union Square. Having said that, you can certainly get the cable cars which are amazing!!The place was really good and would recommend this from what we had seen and the location, so don't hesitate!" }, { "user_review_posted": 1154, "user_total_helpful_votes": 238, "expertise": 0.0008909327371590001, "user_cities_visited": 252, "review_days": 0.257940854326396, "helpful_class": 1, "review_text": "The rooms were very nice, the maid service was excellent, and the location was great. The staff was very helpful, also. We could walk to everything. No complaints! We would definitely stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.322015334063526, "helpful_class": 0, "review_text": "This is a very noisy hotel overall: noisy rooms easily pick up street noise, apparently because of poor exterior wall insulation; noisy from adjacent rooms, because the walls are thin and the primarily \"rocker\" clientele tends to be loud; a noisy restaurant, with hard surfaces and loud music, both of which drown each other out, which then just creates a mass of indistinguishable noise. The rooms are okay (I had the largest size King room, which gave adequate work space for me); the bathrooms are so tiny, that for my six-foot frame, I was constantly bumping my forehead on tiny sink/mirror area when I would bend over to spit into the sink. Overpriced for what you get, and if you like plenty of noise, go for it." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 3, "review_days": 0.235487404162102, "helpful_class": 2, "review_text": "After reading the reviews I was not expecting much. However, it's even worse than expected. We were in a \"premium\" room, which apparently means it's newly renovated. I am not sure in what decade the renovations took place but it wasn't recent. Or if it was, they didn't do a very good job. The bathroom was clearly not part of the recent renovations and was beyond disgusting, old, mouldy and run down.They only give you shampoo, and a soap the size of a quarter. The non smoking room we had reeked of cigarettes.The hotel itself needs a really good steam clean, and a really good air filter system.The buffet was tasteless and all hit food was tepid at best.We went two days without the room being made up despite asking and having the sign on the door.The pool area is dirty and the bathrooms there were locked. The pool was not heated, and the hot tub was broken.The shuttle only runs every hour..so we never used it.The staff were really nice. And the slots were reasonably loose.We carried around our valuables with us the entire time as there are no in room safes, and the hotel is skeevy. We didn't feel comfortable leaving anything in our room that we didn't want stolen.I would never stay here again." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 5, "review_days": 0.048740416210295005, "helpful_class": 1, "review_text": "The front desk employee Kea was very helpful. She helped with traveling tips, she helped take my friends and I pictures, and more. Kea was very friendly to me and two of my other friends. The hotel is clean and nice! Kea really made the stay so much better with her great hospitality." }, { "user_review_posted": 26, "user_total_helpful_votes": 86, "expertise": 0.015948191717804, "user_cities_visited": 16, "review_days": 0.083789704271631, "helpful_class": 1, "review_text": "The Four Seasons is a solid business option, and a more than adequate place to explore San Francisco from. It's not the warmest or most personalized, both figuratively and literally. We turned the thermostat up to 27C and the room was still freezing! We had some funny glitches with small service oriented things (delivery of packages, etc), but these were all rectified fairly painlessly, and the staff are always efficient and courteous. A solid option, reliable and comfortable. Completely fine." }, { "user_review_posted": 12, "user_total_helpful_votes": 10, "expertise": 0.0039354150575600004, "user_cities_visited": 180, "review_days": 0.37677984665936404, "helpful_class": 1, "review_text": "Had several issues during our stay - with room (paid 1 night which we didn't spend there because flight was delayed, but we were told we must pay it to keep booking), double book money at 2 credit cards after we asked to take a diifferent card instead of the first and money were unfrozen only when i was at home already.Btw first room we were offered looked like a bed surrounded with a walls + a place only to put 1 your leg down from it. 4 stars? Reaally? Especially when at 22.00 in the lobby after asking for a tea we were shown at the door and told to go to the bar outside.Useless staff without an idea to help. Only saying Hello every time." }, { "user_review_posted": 92, "user_total_helpful_votes": 39, "expertise": 0.001947718626618, "user_cities_visited": 62, "review_days": 0.723986856516977, "helpful_class": 2, "review_text": "This hotel is in a perfect location on the strip. Check in was quick and room had everything we needed for a budget hotel. The swimming pool was exclusive to us on a couple of days. You had mc Donald\u2019s next door and a ticket booth for all the trips and shows right outside the door. The bus stop was close by too. There was never any noise heard from our room. If I ever went back to Las Vegas I would stay here again. And best of all there are no resort fees." }, { "user_review_posted": 138, "user_total_helpful_votes": 16, "expertise": 0.00045254874493600003, "user_cities_visited": 61, "review_days": 0.16648411829134702, "helpful_class": 0, "review_text": "The pros :Amazing decorHelpful staffMen on door very polite and helpfulBeautiful foodNice barRooms clean and spotlessRoom cleaned dailyThe cons:They hold more money on your credit card than other hotels I've stayed at here it's 200 dollars they hold and it takes a few days to go back into your card .I asked a favor if I could print one sheet for a ticket off could they help me they sent me to the business room where my card was charged 20 dollars for Internet and 3 pages that were printed . Daylight robbery the tour the ticket was for was cheaper .The room I stayed in was a queen room was beautifully decorated and very clean but the bathroom was tiny was not comfortably roomy . It was very very smallI got in room dining which had about 10 different charges but it was lovely and Jose who delivered it was amazingly nice .So overall I've a mixed reaction I wanted to rave about how pretty it was but one or two things annoyed me :(" }, { "user_review_posted": 39, "user_total_helpful_votes": 20, "expertise": 0.002379355904678, "user_cities_visited": 47, "review_days": 0.07228915662650601, "helpful_class": 1, "review_text": "The hotel is located inside the Caesar's Palace Hotel/Casino next to a restaurant and bar. Has a Asian flavor with all of it's d\u00e9cor and amenities. Bottled water available for free outside of their gym area and business center. Nightly turndown service with mats next to your bed. Soft robes in ever room and a very nice modern bathroom. The TV inside of the room must have been at least 60 inches. I liked the comfort of a small hotel inside of a massive resort.I definitely liked the d\u00e9cor of my room as well as the bathroom...all hotel was smelling a infusion of ginger and lemon grass ,such a lovely smell ...we love everything about this hotel and will be back ." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.859255202628696, "helpful_class": 0, "review_text": "We just loved this hotel!! The hotel staff was very friendly & accomodating. The room was great!!The location of the hotel was wonderful, within walking distance of several attractions. We will be back!!" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 9, "review_days": 0.6319824753559691, "helpful_class": 1, "review_text": "My wife, daughter and I spent a weekend in San Francisco. We stayed at the Handlery. The service at the hotel was terrific. The Bellman and the Concierge had great recommendations of places to visit and things to do." }, { "user_review_posted": 31, "user_total_helpful_votes": 20, "expertise": 0.0030218577484490004, "user_cities_visited": 16, "review_days": 0.525191675794085, "helpful_class": 2, "review_text": "I am usually loath to write bad reviews of hotels, when, through no real fault of the hotel, they just don't match our (admittedly, quite high) expectations. However, this is one time when I feel that the other reviewers of this hotel need to lower their rose tinted spectacles a little. I'll admit we tend to stay at larger hotel chains - so if you prefer smaller 'quirky' hotels The Modern may appeal to you.We had booked a four night stay. From the descriptions I was expecting a small boutique luxury hotel. Their own website describes it as 'sleek'. Well, its definitely small, but luxury and sleek it is NOT. The tiny lobby area has a small reception desk where only one person was available to checkin people / answer questions etc. The concierge desk was a small 'table' (did not even look like a permanent fixture) without any signage, in the window area of the lobby. The tatty lifts were 'hidden' behind a cheap folding screen.Our room was on the top floor and consisted of one bedroom with a separate lounge area with pull out sofa. Although at first glance the room was light and bright - further investigation revealed it be quite old, tatty and in need of a thorough clean. The problem with using 'light' coloured furnishing is they quickly gets covered in stains. The king sized futon bed was uncomfortable and the raised 'platform' it sits on grazed my shins several times.There were no drawers in the wardrobes or even in the bedrooms - just a few open shelves. The bathroom was minimalist to the point of being just a room with a toilet. There was really no where to put toilet / makeup bags (except the floor - yuck). The shower was large (we had an accessible room).The main bedroom had a ukelele and a few sarongs hanging up. I don't think the sarongs are replaced/washed each time as one of them was sticky and dirty. There was a small balcony with broken furniture off the room.Overall - old, tatty, cheap and desperately in need of makeover. After one uncomfortable nights stay we decided to move." }, { "user_review_posted": 22, "user_total_helpful_votes": 6, "expertise": 0.001213726139247, "user_cities_visited": 47, "review_days": 0.124315443592552, "helpful_class": 1, "review_text": "We had a room with \"single beds, no view.\" Beds were almost double sized and very comfortable. Room was typical for hotel rooms and very clean. Desk staff was very friendly and helpful. They were able to provide a map and directions for getting to various locations around the city. Hotel is conveniently located on bus lines. We would definitely recommend this hotel for those who want to have a comfortable room and save a little money. Booked through Hotels.com" }, { "user_review_posted": 35, "user_total_helpful_votes": 17, "expertise": 0.0022477577591770003, "user_cities_visited": 10, "review_days": 0.365826944140197, "helpful_class": 0, "review_text": "After last minute of looking around for a hotel room in downtown 5 days ago. I found that The D had rooms running for $45 on getaroom.com. I booked the $45 standard room for Sunday October 30th.Sunday October 30th review:Upon trying to self park the garage had a sign stating please use valet or self park at Fremont Street Experience garage across from Valet entrance. I figure i would unload and let my family get checked in while i go park. So thats what i did. Once i was unloaded at Valet, I asked one of the staff working why the garage was closed and they stated that the garage is under repair for new elevators. Well thats good to know. After I parked over at the Fremont Street garage. Check in went smoothy till i found out that on top of the $20 resort fee that wanted $100 that will be refunded once checked out. Well I did just that and asked about the parking situation. The Lady that got us checked in stamped our pass and said if u leave and come back just bring the new pass back and we will stamp it again. After we got checked in and headed up to the 6th floor room 611. The room was brand new. Bathroom was updated. Beds were updated. Let me tell you this is no Golden Nugget room but it was worth the price of $45 before tax. I would be staying here more often if Golden Nugget has no rooms available or the prices are over $200 this weekend.I would had rated this a 5 star hotel but due to the parking situation i lowered the score.Pros:Clean & remodel roomsBreeze checkinCons:Parking" }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 9, "review_days": 0.113362541073384, "helpful_class": 1, "review_text": "When we arrived our room wasn't ready yet, so we had to find something to do for a few hours until it was ready. We did check out the pool which was FABULOUS! Kids sandy beach, volleyball net in pool, it was a great pool! We booked a one bedroom suite, it was suppose to have a full kitchen (stove, fridge, etc...) when our room was finally ready it was a small 1 bedroom hotel room... dorm size fridge, toaster, microwave, that was the kitchen. When we tried explaining that it was not the room we had booked 6 months prior, they told us in order to get the room we wanted and originally booked we would have to pay an upgrade fee. We were staying in Vegas for 10 days and to pay for meals out every night would have been outrageous which is why we booked a full kitchen. Needless to say, we checked out of Tahiti Village and went and stayed at Grandview which has always been a PERFECT visit when we have been there!" }, { "user_review_posted": 4, "user_total_helpful_votes": 14, "expertise": 0.016881827209533, "user_cities_visited": 211, "review_days": 0.353231106243154, "helpful_class": 0, "review_text": "We had a bargain buffet dinner and played in the casino but I can't say anything about the rooms. The crab legs at the buffet were the largest and best of any buffet I have had the pleasure of eating. Other than the salad bar and some corn, no vegetables were offered. I know that is a strange complaint, but I like vegetables. Instead I was forced to eat lots of crab and shrimp. The coconut cake was a great dessert.For me the appeal of the casino was that the slots were loose enough with small bonuses that I could play for hours on a little money. They also offered a few rows of \"vintage\" slots that were popular ten or more years ago. Drinks were plentiful. I am hoping to return and try the hotel because I am so fond of the casino." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.967141292442497, "helpful_class": 0, "review_text": "Paid for room with breakfast, didnt say that breakfast was 1 guest only and not all that were booked in the room. They had to pay. The bar inside was advertised open only until 9pm....in fact most days wasnt open at all.Pool bar advertised open 11-5.. again hardly open and open when most people out.Room said had games console, not true.Listing said it had mini mart..again not true...Pool only holds 8 people and is tiny.Rooms clean and tidy,bed comfy, location good for accesability but nothing in immediate area to do.Rather go higher up miami and get extra facilities for similar price like newport beachside... similar price but many facilities." }, { "user_review_posted": 19, "user_total_helpful_votes": 8, "expertise": 0.0019338315998530002, "user_cities_visited": 131, "review_days": 0.49014238773274904, "helpful_class": 0, "review_text": "Enjoyed this hotel as we were in town for Blue Jays series, it was small enough to fit into the boutique category. We had a renovated room on the 8th floor, looked like they were still working on the 2nd floor renos, but didn't hear any noise from this at all. Our windows faced the middle of the building, over the skylight. Visited the upstairs garden at night, seemed quite nice if you wanted to pop up for a drink. All in all very happy with our choice but be aware this is more on the edge of the financial district so not everything is open as late and it's about a 25 minute walk to the pier." }, { "user_review_posted": 93, "user_total_helpful_votes": 43, "expertise": 0.0021344020767410004, "user_cities_visited": 48, "review_days": 0.58762322015334, "helpful_class": 2, "review_text": "Spacious room (#4145) with wide comfortable bed, ample drawer space, large bathroom with separate bathtub and shower, sliding door on toilet alcove. Quiet. But that's the end of the good news:(1) When I checked in, I asked if person X (I said and spelled name) had checked in (we were eager for a reunion). Desk clerk said \"No;\" that was false (as I found out when we saw each other 2 days later at the WSC conference) -- preventing an early happy reunion.(2) At conference reception Sunday evening, the shrimp cocktail ran out -- I couldn't have any. Hotel staff refused to bring more (did the kitchen run out too?)(3) 1:30PM conference session Tuesday, Charleston D -- hotel didn't put it on conference room screen beside the door.(4) No coffee in exhibit hall Tuesday noon (I don't drink coffee, but my friend wanted some). I asked a surly staffer on his behalf (his native language is not English). \"We ran out.\"(5) One dollar a minute to check email in the business center! Posted sign said \"$5 to print boarding pass,\" but attendant said $5.41, and told me to ask the concierge downstairs to print my boarding pass. I did so; the concierge told me to go to the business center.(6) Water control on shower goes from about 33 degrees Fahrenheit to about 50 degrees Fahrenheit.(7) Did your construction worker forget his sledgehammer? Just have him pound stakes with the green bananas served at the morning refreshment breaks -- they're plenty hard enough.(8) Want to spend money on implants for broken upper front teeth? Just try to eat one of the hard stale cookies served at the afternoon refreshment breaks.(9) Monday reception was scheduled to start at 6:30pm, but doors didn't open until 6:45pm (hotel staff ran late on preparations).(10) I asked for a 9am shuttle ticket at 6:30am, before sessions started. No -- you can't have it until 8:30. So I had to leave an interesting talk on the 5th floor, run downstairs to get the shuttle ticket, and run back upstairs and ask an attendee \"What did he just say?\"(11) Workshop Sunday 10am in Veranda A: It was a windy day, and the door to the outdoor veranda wouldn't close properly, leading to a very noisy wind-tunnel effect. After the speaker yelled for a few minutes, a hotel employee appeared with a highly sophisticated solution: vast quantities of duct tape taped all around the door frame. Ever try to listen to a speaker over the sound of duct tape being pulled off a roll?(12) 8:40am Wednesday: alarm on fifth-floor conference level went off for no discernable reason, ruining that morning's presentations. When numerous attendees, including me, went down to reception to ask about this, reception people didn't even know alarm sounded." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.046002190580503005, "helpful_class": 0, "review_text": "I enjoyed my stay at Club Quarters San Fran. Our room was comfortable (great mattress!) with a lovely terrace looking towards Treasure Island, and we appreciated the kitchenette. The staff was friendly and efficient. Jeffrey checked us in and remembered us throughout our weekend stay, and Elizabeth C. helped us check out efficiently and stored our bag. The location of the hotel is super--we dined in the SOMA one night, and walked to BART, to the Ferry Building, and towards Chinatown and Union Square." }, { "user_review_posted": 215, "user_total_helpful_votes": 36, "expertise": 0.0007025755114710001, "user_cities_visited": 72, "review_days": 0.7108433734939751, "helpful_class": 0, "review_text": "Ok, so this was my first time at this vacation property of Marriott....you can see from rhe photos this ia a great place....big spacious rooms...nice location and a short walk to the Strip for Planet Hollywood amd Bellagio.....catch a deal, you wont regret it..... great service from rhe staff" }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 23, "review_days": 0.9452354874041621, "helpful_class": 1, "review_text": "Everything at The Hay-Adams is done right. Check-in was easy and friendly (don't miss the jar of cookies!), and our room was absolutely beautiful. So charming and comfortable! The location is perfect and it was an easy walk to all the places on our itinerary for the day. The restaurant was lovely and we had a great dinner there. We only stayed for a night, but it was a welcome respite after a very busy week of travel." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 20, "review_days": 0.078313253012048, "helpful_class": 0, "review_text": "I showed up at 12pm after being told I could do an early check in and my room was not ready. It wasn't that big of a deal at the time and I was with a group that had events planned that day. I attended a few events, did a little sight-seeing and came back at 4pm and told my room still wasn't ready. I decided to wait in the lobby and noticed at least one other guest walk up and ask if their room was ready yetAfter getting into the room it was great. Very nice room but I still can't understand how they wouldn't have had another themed room they could have put me in. Its a great hotel assuming you can get checked into your room." }, { "user_review_posted": 51, "user_total_helpful_votes": 20, "expertise": 0.001793545400064, "user_cities_visited": 164, "review_days": 0.7497261774370201, "helpful_class": 0, "review_text": "This hotel has a personality. Great service, large cozy rooms. They even sell a lovers kit with lubricant and a few small toys for couples. Fun to see a classy hotel, do something a little cheeky. The drawback for this hotel was the breakfast. It starts a bit late 07.30, but all the food is not available until closer to 08.00." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 7, "review_days": 0.48576122672508204, "helpful_class": 0, "review_text": "The room was big enough, nicely decorated with prints of French impressionists and with a bathroom that was clean and had all facilities needed for a 2 days stop. Reception was friendly and helpful. Waiting time at the breakfast can be long." }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 4, "review_days": 0.21193866374589201, "helpful_class": 0, "review_text": "I spent 6 days at the Carlyle DuPont Circle and it was a great stay. The staff was very friendly and professional. The rooms were a nice size. Dinner at Riggsby's was fantastic. The location was perfect, in walking distance of many local eateries, bars, etc." }, { "user_review_posted": 91, "user_total_helpful_votes": 58, "expertise": 0.0029839960326550003, "user_cities_visited": 350, "review_days": 0.023548740416210003, "helpful_class": 1, "review_text": "I've stayed at many top hotels in Dubai and for many reasons The H Hotel was always my favorite. In fact I've stayed there three times over the past few weeks and the rooms, service, and amenities are all top-notch and according to my preferences. I thought just about every staff member I've interacted with has been delightful. However, Fuad Mohammed Abdullah (the VIP Services Manager) has completely ruined my experience on several occasions now and I no longer will frequent this hotel (which is a shame because I travel there 2-3 times per month now).Fuad has been rude, dismissive, unaccommodating, unprofessional and quite frankly incompetent in his dealings with me. This has not only served to frustrate me quite a bit but has needlessly wasted hours of my time. I hope someone in a position that can help sees this review and takes it to heart. I would be more than willing to discuss in detail my feedback and assessment of Mr. Fuad's behavior and how he has ruined my view of this hotel. Til then, its off to the Shangri-La or one of many other fine alternatives nearby (where I've never experienced any negative issues)." }, { "user_review_posted": 17, "user_total_helpful_votes": 16, "expertise": 0.004458983196058, "user_cities_visited": 12, "review_days": 0.156626506024096, "helpful_class": 0, "review_text": "We stayed here for a week during September. We love smaller hotels and this one fit the bill for us. It was really hot and humid, and the A/C worked great. The employees were all really friendly, and the location was perfect for us, away from the busy Waikiki area, but close enough to walk to restaurants. The cocktail hour at the end of the week had excellent mai-tais. I would recommend staying here to just about anyone. We did have a couple of problems, but the management was great in resolving the main one with our room housekeeping. Be aware that since the hotel is located on busy Ala Moana Blvd., it can be a bit noisy, but we easily got used to it." }, { "user_review_posted": 25, "user_total_helpful_votes": 12, "expertise": 0.0022200154474230002, "user_cities_visited": 13, "review_days": 0.254107338444687, "helpful_class": 0, "review_text": "I attended a business conference at this hotel located just walking distance from Capitol Hill. While the location is super for making those Hill visits, the facility is in desperate need of a major renovation.The sleeping rooms are clean but have peeling paint and ancient electrical outlets, some of which don't work. The bathroom shower tile is discolored.Room service runs from 6am-2pm and is totally unreliable and over priced. For dinner you can order from a limited menu but have to pick the food up at the lobby bar. Happily there are many fine restaurants within walking distance.The free internet is quirky and required a call to IT support to stay logged in after the first day of a multi-day stay.Business travelers will be disappointed. Tourists should look elsewhere." }, { "user_review_posted": 33, "user_total_helpful_votes": 24, "expertise": 0.003420500937879, "user_cities_visited": 87, "review_days": 0.673603504928806, "helpful_class": 0, "review_text": "i recently stayed for work and the hotel was lovely. the rooms are big and well furnished, excellent service and the hotel itself is well decorated.at the moment they are extending the hotel so gym has moved in a temporary suite" }, { "user_review_posted": 16, "user_total_helpful_votes": 11, "expertise": 0.0032274081429990004, "user_cities_visited": 9, "review_days": 0.45673603504928806, "helpful_class": 0, "review_text": "We booked here after reading all the reviews and we did a great choice! The rooms are big and clean, the bad is very comfortable, the service is excellent, the stuff are very friendly and helpful. The best is the pool- amazing and that the beach is so close!! I highly recommend this hotel! Our stay here was incredible!" }, { "user_review_posted": 8, "user_total_helpful_votes": 28, "expertise": 0.016881827209533, "user_cities_visited": 11, "review_days": 0.044359255202628005, "helpful_class": 0, "review_text": "Travelling with a friend for the express purpose of attending the Pompeii exhibition in Seattle, this was one of the few hotels offering the special package which had provision to choose the bed configuration in the room. We appreciated having a confirmed booking that specified 2 Queen beds instead of having to negotiate same upon check-in. Location was very convenient for access to site of the exhibition as well as to downtown, by monorail if desired." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.129244249726177, "helpful_class": 0, "review_text": "Room was ready upon our slightly early arrival and we received an upgrade to a larger suite with a King Bed. Large suite with plenty of room, friendly staff. Older hotel but very nice well kept rooms and very clean. Good location close to major sites so it's possible to walk to most points of interest. We would stay here again." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.32420591456736003, "helpful_class": 0, "review_text": "I met some friends in Las Vegas last week and we stayed at the D hotel on Freemont street in downtown las vegas. many of the hotels down here are older so I was a bit concerned about the rooms however I was pleasantly surprised at the room I stayed in at the D hotel. first off, I payed extra to get one of the higher rooms and the view of Las Vegas was excellent! the room had been updated and was very modern. the bathroom was clean and spacious and the shower stall was huge. The beds were fairly new and comfortable and they're was plenty of floor space. the safe was a little hard to find since it was built into the dresser and not the closet but I liked the fact it was harder to find. the casino was clean and well kept and we had a great time there. the rooms were comparable to the rooms at the golden nugget, which had been updated recently as well. the pool wasn't much to see but overall the stay was very nice. and for the price we payed you really can't beat this hotel. of course all the goings-on on Freemont street are entertainment rich. if you haven't stayed in downtown Las Vegas it's worth a try. the casinos are all very close together, the is plenty of food and entertainment and the roof of Freemont street is a screen in which there are shows throughout the day. I recommend you try the D." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.756845564074479, "helpful_class": 0, "review_text": "It was pleasure to stay in Sofitel. The size of room and comfort are excellent.The bed is perfect. Although I have a back problem, I was painless. It is at the center near to walk almost everywhere if you like walking. If I go there, my choice will be again Sofitel." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.56736035049288, "helpful_class": 1, "review_text": "no internet that works on ipad or phone ....and no help with my 4 times at front desk ..locked out room in middle of day after already paying for room at check in..4 times down stairs to fix and bill is not even close to what really happened" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8346111719605691, "helpful_class": 1, "review_text": "Alrighty, everyone - I should start by saying I almost never write reviews of hotels. I like reading them before I travel to a hotel so I have an idea what to expect but normally the room and service is ordinary and so I don't feel compelled to write a review unless something great or horrible happens. And I have to tell you, reading the reviews of this place leading up to my trip here really had me expecting the worst. I read reviews saying the rooms were super noisy so I brought ear plugs. I read reviews saying the rooms were freezing cold at night and so I brought an electric blanket.Full disclosure, I only booked this hotel because I was going to a large conference and by the time I was cleared to go, most hotel rooms around were snapped up and prices were insane, easily 4 times the normal cost, and I had a limit I could spend from the company so... I chose what I perceived to be the best of the cheaper choices available.However, after staying here I'm a little dumbfounded. This place is nowhere near as bad as some reviews had led me to believe so now I'm going to write a review that helps balance it out. And I'll even start with the negative stuff first.To start off, nobody is going to mistake this hotel for a luxury hotel. If you compare this to a major hotel like Marriott it will certainly suffer. It's old, there really isn't much in the way of a lobby or lounge and accommodations are spartan. You get one key to the room (and it is an actual key, perhaps a first for me). The desk is a piece of wood screwed into the wall and a wooden chair. The floors look nice but are indeed wavy as you walk across them. The mattress is most definitely worn, though it was comfortable. There is no air conditioning, and while I think that would be a big problem for me in the summer, in the winter months it was fine. The sink in the bathroom has almost nowhere to put toiletries, so you'll have to improvise.Info on shared baths for those interested: If you get a room with a shared bathroom, both the toilet room and the shower room are very small - although I peeked in and they were clean. Also, every time I walked past them the indicator on the door said \"vacant\" so I would say from my own informal experience that although there is but one toilet and shower for the hall, not every room on the floor is without a private bath and I don't think you would be super challenged to use the facilities when you needed. Personally, I draw the line at not having my own bathroom so I wouldn't get that room myself, but some people are less picky about that.I had concerns about the hotel being close to Tenderloin district. I accidentally walked through part of Tenderloin a few years back, in the evening, and it was a very scary experience - I was literally chased for a block or so by some crazy homeless guy and I have no desire to return to that area. However, I never felt unsafe in the location this hotel is in. It's on a busy street, there are lots of people walking past and there was a minimum of homeless people around the direct vicinity of the hotel. I walked to the conference and back both in light and in dark and never had any cause to fear for safety.I paid for a room with a private bath. As it happened, this room was at the very end of the hall right next to the shared toilet room. So I was thinking to myself \"Oh great...\". But, turns out that this room is actually pretty darn quiet. In fact, this may have been the quietest hotel room I've stayed in for some time, and I was not bothered by noise (or thankfully, smell) from either my neighbors or the shared bathroom. In fact, noise level from the street was really quiet too. I didn't need my earplugs, at all. And I'm a light sleeper. The hall didn't have any smell and the room itself smelled good. There was a large LCD TV mounted above the desk and it did work fine. WiFi worked well also - it wasn't phenomenal by any means but it's hotel WiFi after all and I was able to use it.Speaking of the heat, the room was nice and warm throughout my stay. At some points perhaps even a tad too warm, which I counteracted by opening the window for a bit and turning down the steam heat a bit. After that, I was honestly pretty comfortable for the rest of the stay. I did not need my electric blanket at all.You don't get a coffeemaker, just a kettle that makes hot water and some instant coffee. There is also no restaurant in the hotel. I wasn't thrilled about either of these things, but it turns out it's completely immaterial. This hotel is literally next door to a 24h Walgreens that has an entire floor of food that is freaking amazing. Everything from fresh squeezed juice to a coffee shop, bakery, sandwiches, sushi, soup, and lots of aisles of food including a pretty nice international food selection. I've never seen a Walgreens like this. So you simply go next door for coffee and food and this actually was super convenient.So, bottom line, I went into this thing thinking I'd have to power through. But the overwhelming feeling I have after staying here is that this place really doesn't deserve some of the bad rap the reviews give it. I think if you have the right expectations and understand this is a spartan room by most standards that this place can be a good choice. Locationwise it's excellent and for whatever accommodations the room is missing, the sheer convenience of that Walgreens next door almost makes up for all of it." }, { "user_review_posted": 51, "user_total_helpful_votes": 12, "expertise": 0.0010319917440660001, "user_cities_visited": 29, "review_days": 0.292990142387732, "helpful_class": 0, "review_text": "Just took a chance on this hotel.....and could not have been happier. Wonderful room. Incredible view!!! Just across the street from a beautiful beach. Walking distance to a great shopping district with some inscrible high end shops. Great eateries close by too!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.608981380065717, "helpful_class": 0, "review_text": "I had a 3nights stay with my husband. It was my husband birthday on the 2nd night & I requested a small birthday cake for a celebration.Their service/ room cleaning is too good. Even if at the lobby, they greet you with a smile that brightens up your day :)Great Location, few minutes walk from Pratunam, Big C, Central World etc.I will come again! \u2665" }, { "user_review_posted": 20, "user_total_helpful_votes": 11, "expertise": 0.002559858766412, "user_cities_visited": 10, "review_days": 0.314348302300109, "helpful_class": 0, "review_text": "Cow Hollow Inn is located in the perfect neighborhood for your San Francisco visit! Steps from your hotel, you have access to tons of restaurants and shops. The parking is awesome in their private garage right under the hotel. Their staff is friendly. We had a very private room, it was literally as far from the elevator that you could have, so it was nice and quiet throughout the night and day for rest! Really, I couldn't recommend the Marina District more as the hub for your vacation! You are a medium walk to the bay, a short drive to the Warf, and more! My only wish is that we had a mini-fridge in the room!" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.13636363636363602, "helpful_class": 0, "review_text": "This hotel whilst extremely friendly & clean is in need of a makeover. The rooms are looking tired & it could do with a lick of paint. They need to smarten up reception as this is the first thing you see. The area of San Francisco appears to be where all the bums & down and outs hang out. The first thing that happened when we got out of the cab was a bum approached us for money. My sister had some trouble with 1 in the bar next door. Not the most salubrious of areas." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9539978094194961, "helpful_class": 0, "review_text": "It was very nice hotel. I always stay at Mercure Bangkok Siam hotel when I go to Bangkok, Thailand. Clean room and breakfast are also very good. Especially, the guest Relations Officers (pretty ladies) at Mercure Bangkok Siam are really great !!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.39868565169769904, "helpful_class": 1, "review_text": "We had 2 separated issues on housekeeping, together with the attitude/lack of training of front desk staffs make us all wonder if we've overextended our welcome from Platinum; has been returning to Platinum for years (and I do mean YEARS!) and always leave with big smiles on our face, don't know what happened this time..." }, { "user_review_posted": 60, "user_total_helpful_votes": 33, "expertise": 0.002559858766412, "user_cities_visited": 34, "review_days": 0.5706462212486301, "helpful_class": 0, "review_text": "Our room was well appointed and comfortable. The standouts were the staff!!! Jessica went out of her way to make our stay marvelous. We were treated like family. That extended to the rest of the staff including John at the desk and a lovely gentleman that assisted us with luggage storage on our last day. There is a lovely gathering room with a fireplace and complimentary wine and soft drinks are served in early evening. We look forward to our next stay." }, { "user_review_posted": 120, "user_total_helpful_votes": 59, "expertise": 0.0022766560005880003, "user_cities_visited": 84, "review_days": 0.138006571741511, "helpful_class": 0, "review_text": "My husband and I recently spent a night here to celebrate our 52nd anniversary. Yes, it was much more expensive than most places we stay when we travel, but it was worth every penny (dollar!) from our arrival to valet parking and the doorman greeting us to a perfect finale of a room service breakfast with Mimosas. Our room (434) had an exterior view of the city and we could see the bay and Bay Bridge through the buildings. You definitely will want to spend the extra money for an exterior room. The interior facing rooms look at the other building sections and down onto the roof of the Laurel Court restaurant.The room was newly redecorated in neutrals of black, white and gray. Very comfortable bed with down pillows and high end linens. Bathroom is tile and marble with a huge tub that has an excellent shower. Very nice toiletries.We arrived around 5:00 so after we checked in we headed to the Tonga Room which is a Tiki bar and definitely worth stopping into.We had dinner in the hotel's Laurel Court restaurant, which was excellent. They brought us a complimentary dessert when they learned it was our anniversary.After dinner we wandered around the lobby and main floor enjoying all the historic pictures and history of the Fairmont. We twice ran into a hotel employee/manager, Justine Woerner, who seemed genuinely pleased that we had chosen to spend our 52nd anniversary at the Fairmont. Upon returning to our room we found a bottle of champagne on ice and a tray of chocolate covered strawberries with a note from Justine thanking us for choosing the Fairmont!We felt very welcome at the Fairmont and very pampered. We will definitely return for another special occasion." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 10, "review_days": 0.27272727272727204, "helpful_class": 0, "review_text": "Visited on the first night open. Front desk staff was friendly, and the breakfast nook was beautiful. Room was spacious with a nicely appointed bathroom. We did get momentarily trapped in one of the elevators (about 5 minutes) but they immediately got the door open and started fixing it. Besides that great stay and friendly staff" }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.517524644030668, "helpful_class": 2, "review_text": "We received very little attention- asked for ice never record, out of expresso on room never record, wrong directions to room. No mention of the hotel amenities at all. Had to leave hotel to be treated in a caring attentive manner. Room was noisy, windows allowed street noise / cable car noise no one cared.I have stayed at hundreds of hotels and I was VERy VERY dis appointed please call me 530 867 4992" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.21741511500547603, "helpful_class": 0, "review_text": "We will definitely stay here every time we come to Chicago - GREAT LOCATION - affordable rates! Rooms are a bit small but didn't bother us - it was awesome! The Berkshire Bar was really fun too! GREAT place!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.220153340635268, "helpful_class": 1, "review_text": "The Palms Hotel is the best! I had the pleasure of staying there with friends for a birthday celebration.We had a large dinner party at the Italian restaurant Nove. The waitstaff gave excellent service and catered to each of us at the table. The food was delicious! A definite must try while in Vegas.Every staff member we encountered at the hotel was kind, courteous, and went above and beyond to make our time there exceptional. The hotel manager, Joey, made us feel as though we were his personal guests. All around, wonderful experience!" }, { "user_review_posted": 90, "user_total_helpful_votes": 17, "expertise": 0.000806698787499, "user_cities_visited": 100, "review_days": 0.20591456736035002, "helpful_class": 1, "review_text": "Very nice room, location is a little hard to get too, room was a little pricey and had to pay to park, but if your going to be on the south side of Seattle this is a nice hotel. The room had a 55 inch flat screen." }, { "user_review_posted": 14, "user_total_helpful_votes": 25, "expertise": 0.008559133683264001, "user_cities_visited": 10, "review_days": 0.6341730558598021, "helpful_class": 1, "review_text": "This is a great hotel if want to be on the strip but not in those giant complexes where it takes forever to get from the parking/street to your room. Plus there's no resort or parking fees. Everything from White Castle to the Venetian shops to Mc Donald's and more are adjacent to the property.Although the casino is quite smokey, the hotel and its rooms don't have that smell. Pro tip: if you want to avoid the smokey smell of the casino when first arriving by car, enter the hotel from the strip-side entrance. The front desk is a lot closer there. For those sensitive to noise, get a room facing the inner courtyard which was very quiet. I could hear faint music from a neighbour but otherwise the rooms are well insulated.The gym is well equipped but it's not directly connected to the hotel. The entrance is off the pool area so this can be challenging during winter mornings. Parking is plentiful but be careful in the evening cause I saw a sketchy person lurking around. Although there are cameras, it would be nicer to see a security guard present. There is no microwave in the room which would be nice for longer stays.Overall, recommended and will return." }, { "user_review_posted": 89, "user_total_helpful_votes": 21, "expertise": 0.00103520053756, "user_cities_visited": 49, "review_days": 0.536144578313253, "helpful_class": 1, "review_text": "We had the start of our honeymoon in Hotel Zeppelin. Our stay couldn't be better! We received a handwritten note and a bottle of sparkling wine upon arrival in our room. The room was spacious and very clean. The staff was always helpfull and very kind. The location of the hotel is great!" }, { "user_review_posted": 44, "user_total_helpful_votes": 32, "expertise": 0.003420500937879, "user_cities_visited": 25, "review_days": 0.41621029572836804, "helpful_class": 2, "review_text": "Love this hotel! Super clean, great location just off Michigan Avenue. Staff is friendly, and check in was quick. Rooms were super clean! The only thing that bothered me was their modern toilet. It made noise all night long. Other than that rooms were updated and beautiful! Breakfast the next day was AMAZING!! Do not skip it!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.343921139101862, "helpful_class": 0, "review_text": "I went to the palms for a birthday weekend. It was pretty nice it was off the strip so keep that in mind. I was in the ivory suite which was really nice. The casino is pretty chill and the bars are pretty chill also. They have a shuttle which will take you to the strip which is nice. The only part of the hotel that I wasn't impressed with was the wifi which went in and out in my room. But that wasn't the biggest deal overall it was a really nice stay and ill probably stay there again." }, { "user_review_posted": 39, "user_total_helpful_votes": 15, "expertise": 0.001756932243526, "user_cities_visited": 64, "review_days": 0.29791894852135803, "helpful_class": 0, "review_text": "The hotel is in a central location, had very friendly staff who were attentive to requests. The rooftop patio was in a bit of disarray, but the added bonus of a complimentary happy hour in the downstairs lounge was a plus." }, { "user_review_posted": 45, "user_total_helpful_votes": 24, "expertise": 0.002478943690463, "user_cities_visited": 23, "review_days": 0.055859802847754006, "helpful_class": 0, "review_text": "I stayed here for a quick one night stay on business. The room was nice and clean, not huge. The bathroom was the rooms saving grace. Nice big tub that is separate from the shower. Toilet had a separate door/closet, which is great for traveling couples. My room faced 22nd street, so my view was an Exxon Mobil, Potbelly, and a CVS store. If you are looking for seclusion with a resort like atmosphere, this hotel is not it. If you get a great deal on this hotel and want to experience the Ritz, I would reccomend. But I would not pay typical RC prices for this particular property. The hotel lobby is very old D.C. feel (dark woods, heavy furniture). The room was just as nice as any other hotel property I have stayed in when traveling through DC. The staff was amazing and very friendly." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.853231106243154, "helpful_class": 1, "review_text": "thought it might be a good option to stay for a night, pay additional nights for parking and when coming home after vacation, getting car easily and going home. Paid almost $500.00 for a parking lot view, and when coming home LATE from a long trip, had LOTS OF TROUBLE getting my car from valet. Had asked numerous time about how park and stay works, and was told was all set, but when going to get car had to jump thru many hoops to get my car and found it was NOT SUCH AN EASY OPTION!!" }, { "user_review_posted": 11, "user_total_helpful_votes": 2, "expertise": 0.0007723711795210001, "user_cities_visited": 119, "review_days": 0.284227820372398, "helpful_class": 0, "review_text": "I stayed at the Hilton Waikiki Late Sept 2014. loved every moment. Staff were exceptional and very welcoming, catered to all my needs, gave me a free room upgrade. my room was on the 32nd floor, wonderful view, they are always happy to help. my room was very nice, clean and comfortable, no complaints at all. walking distance from the beach and shops. Love it so much. I am returning again late Sept 2016. Soooo looking forward to seeing the staff again and having another wonderful stay. Aloha, Mahalo :)" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.401423877327491, "helpful_class": 2, "review_text": "My brother in law found Zelos on our last minute trip to SF. Starting from easy booking, centrally located (walking distance to Bart, restaurants and beautiful Yerba Buena Park-great for kids with huge playgrounds and art museum), friendly front desks, and great service from all the staff. Harley and Sarah were very helpful and accommodating to our needs. We received a list of great restaurants for us to try while we are in the city. The room is a good size and clean. Definitely will come back!" }, { "user_review_posted": 20, "user_total_helpful_votes": 7, "expertise": 0.0015888778550140002, "user_cities_visited": 9, "review_days": 0.31708652792990105, "helpful_class": 1, "review_text": "It was one of the best experience at Irish food was nice and atmosphere was really good as well. We had couple of mocktails and than dinner was really tasty, it's best roof top bar at business Bay Area and view form the top is breath taking specially in night. I will highly recommend this place." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.522453450164293, "helpful_class": 1, "review_text": "Check in and out was awful. Took 3 hours of our day to get a key to the room. Hotel is s outdated. We did not get what we reserved. Staff is very difficult to work with. Still waiting on a resolution!!" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.42442497261774303, "helpful_class": 2, "review_text": "You cannot go wrong. Staff new our names at every turn, great room with a bay view- I requested the bay view room after checking into a city view room and the front desk switched me withing 5 mins! Concierge was very knowledgeable and helpful!" }, { "user_review_posted": 285, "user_total_helpful_votes": 100, "expertise": 0.0015931365432220001, "user_cities_visited": 44, "review_days": 0.348302300109529, "helpful_class": 0, "review_text": "This hotel is okay. Not fancy or anything. It's a bit far from the other hotels downtown and the location is near the seedy side of town. It's okay to stay here. The hotel is clean but I'd rather stay closer to the other hotels like Fremont. The locals from Hawaii like to stay here." }, { "user_review_posted": 84, "user_total_helpful_votes": 38, "expertise": 0.002085927607278, "user_cities_visited": 42, "review_days": 0.480284775465498, "helpful_class": 0, "review_text": "Things they could do better:- sheets were scratchy & dirty so had them change sheets & it was much better- no grab bar or bath mat so not safe- air cleaner filter needs to be cleaned as we were coughing all day/night long- no washer/dryer in our unit. If they were trying to sell us timeshare you would have thought they would make sure that we had a room with the basic amenities of a timeshare which would be washer & dryer - a big selling point- no phone book, no resort book of infoNext to resort is the Vegas Pizza and it was soooo good. If u like New York style pizza you will like this place. They serve pizza by the slice! The pizza joint was the highlight of our stay because it was soooo good so we had it 2 nights in a row! I would stay at this resort just to get a chance to eat the pizza. The chicken wings were not so good. They won't take large bills $50+.There is an ABC store next to the pizza place. Also, a liquor store.We sat through a presentation and Dan who gave the group presentation was outstanding.The room we stayed at had 2 flat screen tv.They had shuttle that stopped at 3 locations only- the Linq, Tropicana, & Planet Hollywood but its only at certain times. When we were there, the shuttle broke down.We took taxi or shuttle during our 3 night stay." }, { "user_review_posted": 87, "user_total_helpful_votes": 37, "expertise": 0.001954390784305, "user_cities_visited": 29, "review_days": 0.393209200438116, "helpful_class": 0, "review_text": "Nice enough but nothing fancy. Good location, friendly staff - a functional place to stay. I was there for a 1.5 day business meeting at the hotel which was interrupted by banging in the lobby so heads up. Stay higher up in the hotel to get away from that noise. also, request facing the back of the hotel if you want to get away from the street noise. There is also a fire station a block away." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.6697699890470971, "helpful_class": 0, "review_text": "home away from home with comfort, amenities, good food, great wine and a personal experience bar none! you truly feel like you are at a friend's or family's home. the staff care about everything and your requests are fulfilled expeditiously!" }, { "user_review_posted": 69, "user_total_helpful_votes": 39, "expertise": 0.002633737748801, "user_cities_visited": 38, "review_days": 0.92552026286966, "helpful_class": 1, "review_text": "This is a good hotel in a great location, close to the shopping complexes and other restaurants We stayed in one of the ocean front rooms with beautiful views of the ocean and the sunsets. The room was quite large and well serviced. The staff are very friendly and helpful. The hotel has a lovely pool surrounded by plenty of sun lounges. It is also directly on the beach. It also has 2 restaurants and a bar. The pool bar becomes a busy place when it's happy hour." }, { "user_review_posted": 14, "user_total_helpful_votes": 8, "expertise": 0.002663892435491, "user_cities_visited": 8, "review_days": 0.24589266155531203, "helpful_class": 1, "review_text": "We were looking to stay away from the Strip in a quiet and convenient location. This is the perfect place. The room is very spacious and everything is supplied down to detergent for the washer! There is an International Market (supermarket) right across the street. It carries even Chinese BBQ meat. We picked up some groceries for the times we prefer to stay home and eat. I really enjoy this place and would certainly stay here if we visit Vegas again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.34665936473165304, "helpful_class": 0, "review_text": "For the downtown area, Hotel Abri is by far one of the cheapest options. It's walking distance from Union Square, the large convention center hotels (Parc 55, Nikko, and Hilton), the Moscone Center, and the trolleys to Fisherman's Wharf. That said, it's still expensive if you're not used to the high prices around SF.My room was the \"Urban Suite\", and it was quite roomy. There were two large TVs, one in the living area and one in the bedroom, and ample space for me to stretch out at the end of the day. The shower was not as clean as I would expect at this price point, but fortunately the dirty area was just under the glass shower door and not where I was actually standing while showering. The king size bed was firm but comfortable, and I had no trouble sleeping thanks to the quietness of the room at night. I approached the staff with questions about the area a couple of times, and they were polite and helpful.One minor but annoying issue that I had was the smell of my room. It had a sort of \"old house\" smell that persisted the whole visit. It's odd, since most things about the room - furniture, paint, electronics, etc. - seemed to be new.Overall, this was a great place to stay for my five-night San Francisco visit." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 32, "review_days": 0.8307776560788601, "helpful_class": 1, "review_text": "My fav place to stay when in SFO. I travel here on business a few times a year from the UK, always a great place to crash and if you get a Bay View, its great!The wine hour every night is interesting, a good way to get in the mood before heading out for dinner." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.604052573932092, "helpful_class": 0, "review_text": "This place made me feel at home. I live only 2 blocks away but my building lost heat and needed a place to stay pronto. I immediatly thought of this spot because i LOVE the restaurant Chleo & the doorman and are always nice when i walk by with my dog.When i arrived the front desk was very nice, accommodating & patient with me while i vented about my heat issues.The room i stayed in was designed nicely, small, very clean and just perfect for me and my dog. My dog got a very lovely bed to sleep in, she was delighted.The next day i headed out for a walk only to be met with new front desk team and they were just as warm and friendly.I work in many hotels each weekend as a wedding hairstylist and this hotel really impressed me.Great Price, Great Staff, Great Location. Great restaurant on site.ENJOY." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "We had a wonderful stay in Seattle at the Alexi Hotel! Great service! We felt VERY welcomed and everything was taken care of! Thank you Alexis staff for a wonderful weekend! We will definitely be visiting you again in the future!" }, { "user_review_posted": 122, "user_total_helpful_votes": 82, "expertise": 0.0031527938311600003, "user_cities_visited": 76, "review_days": 0.876779846659364, "helpful_class": 1, "review_text": "I was in the Buckingham Wing which should be renamed the scary, tired and dirty wing. I am not exaggerating. The room numbers on the doors are actually made from a label maker where you peel off the back and stick them on what you are labeling. The room was decorated poorly and there was a strong chemical smell which I later found to be a cleaning solution that housekeeping had put in the toilet and closed the lid and left there. The noise all night was horrendous, there was a train going by all night, traffic, sirens and drunk people yelling on the street into the wee hours of the morning followed by garbage trucks in the early AM. The next morning I went to take a shower and the bottom of the tub was super slippery, I almost fell. I had to lay a towel in the tub so I would not slip. When I went to dry off, the bath towel had two long hairs on it. Gross! I also found that I was sharing my room with some kind of insect that was up near the roof. It kept making a buzzing sound. I had breakfast and room service during my stay and the food quality was poor. When I went to speak to the manager to let her know the issues with the room, a nice gentleman in the lobby asked if there was something he could help with and I said my room is terrible and he said, \"Yeah, we get that a lot.\" I am beyond disappointed." }, { "user_review_posted": 664, "user_total_helpful_votes": 264, "expertise": 0.0018199245176660002, "user_cities_visited": 164, "review_days": 0.133077765607886, "helpful_class": 0, "review_text": "The hotel is beautiful inside and out. It is extremely well maintained so does not show its age at all (other than the peeling paint that we noted in the stairway to the parking garage). The room was comfortable and the bathroom area very spacious with two basins and closets. The grounds are very nice, the beach clean and comfortable. We appreciated being able to just grab a beach chair and set it up without someone running up to tell us there was a charge or that they had to set up the chair. Highly recommended if you want to be away from the crowds of Waikiki, although the location will be a negative for those who want lots of things within walking distance." }, { "user_review_posted": 106, "user_total_helpful_votes": 27, "expertise": 0.001126287892509, "user_cities_visited": 44, "review_days": 0.864184008762322, "helpful_class": 0, "review_text": "Booked a king room at this Hampton Inn for 5 nights for a conference. The hotel has a great location with easy access to prime shopping, restaurants, the hospital and tourist attractions. 40 floors and 250 rooms. Lynette in the lobby was great, which was in stark contrast to the receptionists who were cold and robotic. The king rooms are located close to the lift bank - which can be very noisy especially when on the higher floors. The room was large and comfortable, but the A/C was rather noisy. Breakfast was the biggest disappointment - disposable cutlery and crockery with limited space especially during busy periods. Refills took ages and two waffle makers does not adequately serve busy periods. Guests were queueing up like a school canteen during the busy weekend period. Jose worked his socks off, but there was a clear staffing issue in that he was the only one running the show. The location is the only saving grace.. otherwise it was a disappointing stay." }, { "user_review_posted": 33, "user_total_helpful_votes": 11, "expertise": 0.001507962779065, "user_cities_visited": 300, "review_days": 0.044906900328587004, "helpful_class": 0, "review_text": "A truy wonderfull hotel with wonderfull staff and service. Top location close to shopping, restaurants, bars and \"The Magnificent Mile\". Stayed in a corner suite with exceptional view.Nice sized with possibly the most comfy beds ever.The ground floor restaurant is top class!Would highly recommend this hotel and hope to stay again." }, { "user_review_posted": 84, "user_total_helpful_votes": 40, "expertise": 0.0022015205729200003, "user_cities_visited": 359, "review_days": 0.8625410733844461, "helpful_class": 0, "review_text": "I used to stay at this hotel back when it was the George Washington Inn, and loved it for the wonderful people who worked here. But the hotel was in serious need of renovation, so I stopped coming for a couple of years. For this trip, I decided to check out the hotel in its new incarnation. Boy, what a disappointment. All that work has resulted in little improvement to the facilities. Sleep quality was poor because the windows are now covered with cheap shades that don't block out the light-- I'm sure that people can see through them from outside when the lights are on-- and the other fixtures, though new enough, are of low quality. Worst of all, however, is the fact that the original staff have all been replaced by apathetic jokers who barely go through the motions (the guy who checked me stayed on the phone with his buddy the whole time!). I will never stay here again and I will make sure to relay this feedback to my host unit at GW, where I work on contract." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7371303395399781, "helpful_class": 0, "review_text": "A very good hotel which was both convenient and well placed for the national convention and exhibition. Great service and a very pleasant staff. A lovely room and a breakfast that is all that anyone could ask for." }, { "user_review_posted": 36, "user_total_helpful_votes": 12, "expertise": 0.001507962779065, "user_cities_visited": 19, "review_days": 0.291894852135816, "helpful_class": 0, "review_text": "This was our first stop on our honeymoon and we were really excited. At check in the man on reception was extremely unhelpful and we told him we were on honeymoon and had just come off a long haul flight. He offered to upgrade us, but for a high cost per night... We declined! Our hotel room was very small and not really any amenities, quite noisy too. It's in a great location if you want to be in the union square area of San Francisco. The man who checked us out was lovely, we wish we had dealt with him at all times. It was a shame we only got to deal with him on check out and we didn't get his name! We were charged about $35 per day as I suppose a resort fee but we felt we only benefited from the wifi..." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 88, "review_days": 0.26341730558598003, "helpful_class": 1, "review_text": "We stayed for a long weekend at the Silversmith. Modern but elegant decor and friendly staff. Convenient for us as we wanted to visit Millennium Park plus the Museum Campus and the Willis tower which are all accessible via the L which is 1 block from the hotel (Adams/Wabash). Room on 5th floor very comfortable, quiet even being near the elevators. Spacious well appointed bathroom." }, { "user_review_posted": 186, "user_total_helpful_votes": 98, "expertise": 0.002447621725579, "user_cities_visited": 477, "review_days": 0.07228915662650601, "helpful_class": 0, "review_text": "My wife and I were happy with our stay at the Mayflower Renaissance. This property is a classy hotel with a great location near DuPont Circle. Our room was spacious, clean, and comfortable. The decor was both modern and warm. As a man with back-issues, I really appreciated that the bed had a high quality mattress... restful nights and no morning aches or pains! Our restroom was also spacious, and had quality soaps and bath towels.The staff at the Mayflower mirrored the quality of our room... they were exceptional.We were very happy with our stay at this hotel." }, { "user_review_posted": 199, "user_total_helpful_votes": 236, "expertise": 0.005647236513584001, "user_cities_visited": 157, "review_days": 0.14457831325301201, "helpful_class": 0, "review_text": "stayed here in April after arriving on a late night flight which was late arriving. We checked in after midnight and wanted one thing only a good nights sleep. The check in was quick and effortless and within a few minutes we were on our way to bed. Unfortunately, the hotel doesnt have air con until it is summer and it was far too hot in the room. Top tip ask for fan on check in. The hotel room was old fashioned hilton, clean, comfy beds and older style bathrooms. The breakfast which i paid for in advance was excellent and i would include this in advance to keep the costs down. Mini bar items are typical hotel airport prices top tip take your own drinks and snacks to avoid high prices. I would definitely choose this hotel for locality to the airport as it is literally within the hotel grounds. I got a great price of about 90 usd. There is a train to the centre of chi cargo within the airport and I wouldn't bother with a shuttle bus unless you have lots of luggage." }, { "user_review_posted": 139, "user_total_helpful_votes": 23, "expertise": 0.0006929907910810001, "user_cities_visited": 72, "review_days": 0.22179627601314303, "helpful_class": 1, "review_text": "Our group utilizes this hotel whenever we are in Washington. I am sad to say that over the last year the quality has gone downhill to the point we will be looking for a new place for our group. The staff is always, and continues to be, outstanding and friendly. However there have been issues with cleanliness. This past stay I misplaced something and started looking all around my bed for it. I was shocked at the filth in between the bed and the nightstands on both sides. Nerf gun pellets, bottle caps, and various other bits and pieces of detritus. Another member of our group still had someone elses leftovers in their fridge. Coupled with a dirty towel and crusted body lotion from my January stay, means I won't be returning." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.579956188389923, "helpful_class": 0, "review_text": "My family of 4 has stayed here 5 or 6 times over the last several years. Super friendly staff, very helpful when needed, excellent location, beds are fabulous, prices very reasonable for Seattle. Big Love for the pineapple!!" }, { "user_review_posted": 59, "user_total_helpful_votes": 62, "expertise": 0.004991425370803, "user_cities_visited": 59, "review_days": 0.7760131434830231, "helpful_class": 0, "review_text": "I would rate this a five because I can't fault it. We stayed for 3 nights on our way to hawaii. It was a perfect Base for walking and sight seeing, in particular Pier 39 with the sea lions and pretty waterfront restaurants and shops. The rooms were nice and the toiletries and amenities were good. There is an excellent outside seating area, vending machines and cvs pharmacy and IHOP on the same street. After a frightening experience on the Bart we arranged airport shuttle through the hotels concierge" }, { "user_review_posted": 66, "user_total_helpful_votes": 39, "expertise": 0.0027584684982890004, "user_cities_visited": 122, "review_days": 0.76670317634173, "helpful_class": 2, "review_text": "Husband and I learned upon arrival the hotel was operating with limited staff and services due to union strikes. This meant no room service, limited housekeeping, no poolside bar/food, restaurants were also closed. With that said the staff who were working overtime extra hard went above and beyond making sure our needs were met. We did not mind and I really hope the workers protesting get what they are asking for! these people deserve to be paid well. Hotel made a popup bar by the pool/beach with really good mai tais, and beer/wine. If you are platinum or are staying in the newer tower you get some breakfast food and afternoon bites, drinks complimentary. That was very nice. The hotel is a really short walk from a strip mall and tons of restaurants, shopping etc, so getting food was not difficult. I used uber eats one day to get lunch while hanging by the pool. Take advantage of the activities, hoola dancing, and other things are offered if you want something to do within the grounds, the bed was very comfortable and room was sparkling clean!" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.26998904709748, "helpful_class": 1, "review_text": "BEST HOTEL IN SF EVER!Special thanks to Jill and the Zeppelin Family for making my now fiancee's and I visit to SF extra special. I wish we could stay longer so since we can't for this trip we are already planning a summer one lol. Other hotels need to learn from this place! Thank you Jill and the wonderful staff for your kind gesture and taking good care of us. We are already planning a summer trip and we cannot wait! HOTEL ZEPPELIN thank you thank you thank you thank you!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.552573932092004, "helpful_class": 1, "review_text": "Just stayed in centre point hotel . The hotel staff is very good and very helpful. They speak great English and have good knowledge about the city. They even upgraded us to bigger room . The breakfast is fantastic and is a must. The location of the hotel is great and the pick up and drop off facility to the main road is a plus . The hotel and the room is very clean and very well maintained. I will book with them whenever I travel to Bangkok." }, { "user_review_posted": 22, "user_total_helpful_votes": 11, "expertise": 0.002317113538563, "user_cities_visited": 27, "review_days": 0.5832420591456731, "helpful_class": 0, "review_text": "This hotel is incredibly lavish yet cozy, despite it's humongous size. It is right at the heart of the downtown with H&M, next door, GAP and Victoria's Secret right opposite and a starbucks a 2 min walk on either side. The hotel staff is incredibly friendly and welcoming!" }, { "user_review_posted": 18, "user_total_helpful_votes": 19, "expertise": 0.005014282736891001, "user_cities_visited": 71, "review_days": 0.09748083242059101, "helpful_class": 1, "review_text": "It's the attention to detail that makes a great hotel and gives it is 4 or 5 star rating.Attention one detail is why is this hotel locked into Pepsi, can't find a Coca Cola anywhere on the property. This is a detail that is missed. The hotel is very noisy, the street noise is almost unbearable at times. The TV's even though flat screen are very dated way too dated for a hotel that charges $500 a night on weekends. Then to top it off rip you off for $57.00 per night for parking. For $500 per night you should have your own assigned parking with a nameplate with your name on it. The rooms are also dated. Could use some major updates. If the rates were more reasonable this would have gotten an above average rating but not at these rates not this hotel. The staff as some others suggest are hit and miss, not overly friendly just accomodating some appear to be unhappy at the facility." }, { "user_review_posted": 42, "user_total_helpful_votes": 4, "expertise": 0.00035203312263800004, "user_cities_visited": 4, "review_days": 0.5290251916757941, "helpful_class": 0, "review_text": "Red Rock Hotel is by far one of my favorite places. The appeal and feeling of the Red Rock is very intimate. I love the d\u00e9cor and the place is simply beautiful! I would have loved to have stayed there but maybe next time. I went to Red Rock to eat at Lucille's and listen to some good music." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.9304490690032851, "helpful_class": 2, "review_text": "This hotel is the opposite of luxurious, it looks and feels like a budget hotel except that the price is definitely not budget!We arrived early and requested for early check-in as we had children, they refused, claiming there was no room available. That was not the problem, the problem was the attitude of the staff. We requested to speak with the Manager and when she came out, it was obvious why the front desk lady was that rude - she got it from her boss!Cree Stubbs, thats the name of the Manager, worst attitude ever. She kept repeating that check-in is 4pm and we have to wait until 4pm. We asked if she could let us check-in earlier if there was a room available and she refused, insisting that check-in is at 4pm and we must wait until it's 4pm! Hotels everywhere will give you a room if there's one available, but not Queen Cree, she insisted that we must wait until 4pm, availability or not.Even worse than the horrible attitude, we had expired snacks in our mini-bar! see attached photo.I have never done a review in my life, believe me when I say this hotel is NASTY!" }, { "user_review_posted": 77, "user_total_helpful_votes": 28, "expertise": 0.001655081098973, "user_cities_visited": 55, "review_days": 0.7157721796276011, "helpful_class": 0, "review_text": "Whilst the location of this hotel is its best asset there\u2019s many downsides to staying here.I had the suite (2nd floor) for a week and had disrupted nights due to the trains outside my bedroom window. I\u2019m sure the hotel could\u2019ve fitted better sound proofing windows \u2014 but they haven\u2019t.The aircon units in both the living room area and bedroom are loud and didn\u2019t want them on during the night (so got too hot!).The room is quite depressing. As the car park and train track is right outside the window the hotel have covered them with ugly opaque plastic. I had no view!The food in the restaurant and bar is mediocre and hardly healthy. There\u2019s nowhere nearby to eat except a McDonald\u2019s.I\u2019ll think twice before returning here. Or bring earplugs!" }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 27, "review_days": 0.24972617743702002, "helpful_class": 0, "review_text": "We loved our stay here! The staff were nice and accommodating. Fun theme, clean, and great location. The back patio is big and cozy at night. While we didn't utilize the game room, it was always full of guests! Saw many families staying here and I felt safe at all times. I will be staying here again." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 7, "review_days": 0.6046002190580501, "helpful_class": 2, "review_text": "The best price and location is Harrington Hotel. It is old hotel so bathroom was not terrific. I wouldn\u2019t say it felt squeaky clean but the room I was in had new carpet which I appreciated. They have acquired adjoining properties throughout the hotel\u2019s 100-year history so each part could have different feel. (I was in the oldest part of the hotel.) Harrington Hotel has a few small single rooms in the $100 range plus family suites with multiple rooms with two bathrooms. I spent 12 nights here and I would definitely return. Good and easy to use electronic doorlocks. Staff was helpful and nice. Free lobby computer and they will print a few pages free. Medium size free refrigerator in every room.Good cheap food at Harrys Restaurant next door. A lot of locals eat at Harry\u2019s \u2013families and especially afterwork happy hour types. One block from Trump hotel and about four blocks from White House and a couple blocks from the mall. Nearly as close to Mall as any hotel can be.You may not need metro pass if you stay here. If you ride to Metro Center station, it is downhill to HH. Good to know if you have lugguge. Cab ride from Union Station was about $10 and cab ride to DCA airport about $15. Cabs are right outside the hotel 24/7" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.49123767798466506, "helpful_class": 0, "review_text": "From check-in to check out, this time-tested 5-star hotel's service is topnotch. From the F&B outlets that dishes out excellent buffets and \u00e0 la cartes, to the fully equipped meetings services, twice-a-day room make-up, to name a few. Not to mention, the concierge that goes the extra mile to ensure visitors are able to fully maximize what the city has to offer. Special thanks to Courtney who was very helpful in sharing practical local insights on experiencing Bangkok.More power!" }, { "user_review_posted": 50, "user_total_helpful_votes": 39, "expertise": 0.00367648681452, "user_cities_visited": 44, "review_days": 0.116648411829134, "helpful_class": 1, "review_text": "I stayed here while attending a teachers seminar in DC, sharing a double room with a colleague. We took the Metro from the airport upon arrival. It was an easy 15-20 trip. We walked about 10 minutes from the Metro to the hotel. There are many retail shops in the area (Marshall's, H & M, etc). If you sign up for the hotels rewards program, wifi is complementary. Our 5th floor room was bright & spacious allowing plenty of room for both of us. We had an \"interior\" courtyard view from the large windows. The brightly colored umbrellas from the restaurant were pretty as well as the extensive landscaping. The elevators were always fast, housekeeping services were great & the staff friendly & attentive. The most spectacular part about the Willard (besides it's prime Pennsylvania Ave location) is the lobby area (along with the common spaces). Wow. This is old DC with ceiling medallions depicting each state, incredible, fragrant floral displays that are changed every 2 days & crystal chandeliers. They didn't coin the term \"lobbyist\" at the Willard for nothing. I highly recommend this hotel & hope to visit again someday." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 3, "review_days": 0.409090909090909, "helpful_class": 0, "review_text": "Red Rock Resort is a great location for a quick get away. Great places to eat like T-Bones, Lucilles and Noodles.For non-gamblers there is a great Spa, bowling, movie theater, food court and pool area where your don't get the overcrowded feeling that you do on the Strip.I'm not a gambler but it seems like a very relaxed atmosphere on the gaming floor." }, { "user_review_posted": 179, "user_total_helpful_votes": 144, "expertise": 0.0037952828031210003, "user_cities_visited": 370, "review_days": 0.031763417305585004, "helpful_class": 0, "review_text": "Great location for transit travellers. 5 minutes in the hotel shuttle. Beautiful spacious room, newly renovated suites. Safe, amenities and good size bathroom. Nothing to complain about that we could see. The restaurant was well staffed and a wide variety of food items for all tastes. If you need somewhere that is on close proximity to the airport, this suites nicely. 30 minutes free wifi, then a cost. All the staff are extremely attentative and helpful. Should the need arise, we'd stay again." }, { "user_review_posted": 80, "user_total_helpful_votes": 26, "expertise": 0.0014675052410900002, "user_cities_visited": 45, "review_days": 0.8871851040525731, "helpful_class": 0, "review_text": "Here for a conference- as other reviewers have said ridiculously long wait for check-in - not what you need after 30 hours of flying.Breakfast is good and by local standards I thought reasonable value.Gym was very good.Nothing much else going for it. Would not stay again." }, { "user_review_posted": 15, "user_total_helpful_votes": 8, "expertise": 0.002478943690463, "user_cities_visited": 53, "review_days": 0.409090909090909, "helpful_class": 0, "review_text": "My husband and I spent a wonderful four-day weekend at the Angler's for his birthday. I've recently become a fan of Kimpton hotels, and this one didn't disappoint.Upon arrival, we were informed that there was a problem with the room I had booked -- I had booked a room with a hot tub on the balcony, but the floor it was on had suffered some damage that wasn't the hotel's fault. We were put in a different room and given access to the patio and hot tub of a different room that wasn't being used. We were also compensated with some drink and breakfast vouchers, and one free night of valet. That, in my opinion, was excellent customer service.Our room was clean and spacious, and our balcony overlooked the lushly landscaped courtyard. The lobby and bar area of the hotel are warm and inviting, and the outdoor seating areas are perfect for drinking your coffee with a good book in the morning or sipping a cocktail with friends in the evening. The location was perfect for us -- a short walk to the beach, but not too close to the Ocean Drive craziness.For my husband's birthday, I booked an in-room massage for him. I highly recommend taking advantage of this service. The masseuse arrived precisely on time, and with the windows open to the cool Miami breeze and some Jazz Age music playing on the stereo (which lets you dock your iPhone), it was the perfect start to his day.My ONE small suggestion for improvement: The hotel's website states that there are bicycles available for guests to use free of charge. As of our stay, there were only two bikes available. I think the hotel shouldn't bill this as an amenity until it acquires more bikes. But it certainly didn't make or break our stay.Also, valet parking at the hotel is pricey (but that's just Miami Beach). But it wasn't difficult to find street parking nearby.Overall, an excellent hotel!" }, { "user_review_posted": 68, "user_total_helpful_votes": 79, "expertise": 0.005529918024806, "user_cities_visited": 135, "review_days": 0.431544359255202, "helpful_class": 0, "review_text": "This hotel does have a bit of a corporate feel but it's still fine for tourists. The hotel is near Fisherman's Wharf (just a short trolley ride), the Ferry Building, and other touristic sites. It's a bit of a hike to Union Square but completely possible with decent walking shoes. The rooms are on the larger size but could use a bit of updating. The lobby bar/area is nice. The staff was friendly and competent. Overall, I would stay at this hotel again." }, { "user_review_posted": 39, "user_total_helpful_votes": 8, "expertise": 0.0008855391179120001, "user_cities_visited": 11, "review_days": 0.7519167579408541, "helpful_class": 0, "review_text": "I was very pleased with this hotel; friendly staff, clean lobby, very close walking distance to mentor station, Lincoln monument, Georgetown, Kennedy center, George Washington University!The bed was the most comfortable bed I\u2019ve slept in. I had the best sleep! I will definitely stay here next visit! I loved the location!" }, { "user_review_posted": 161, "user_total_helpful_votes": 33, "expertise": 0.000884765920817, "user_cities_visited": 41, "review_days": 0.158817086527929, "helpful_class": 1, "review_text": "We used to have a Bed and Breakfast so I know the value of first impressions. Rosa was the lovely girl that checked us in and she was so nice and efficient. At first glance room is a bit dated but the view and the the comfortable beds made up for that. Due to the drought I suppose the water pressure is very, very low in the shower. Air condition is ice cold! A must for us! The housekeeping person was wonderful. She noticed that we brought our own blankets and made the bed every day with our items and folded the hotel blanket and put to the side. Room was kept very clean. TV had some problems while we were there but an efficient tech came to our room and fixed right away. We were on the 11th floor with a view and it was awesome of the Bay and the Golden Gate Bridge and Alcatraz. Even though the hotel is a mile from Fisherman's Wharf you do not want to walk the steep hills unless you are used to it. UBER is your friend and is about $7.50 to and from the hotel if you opt for the POOL option where you may or may not be riding with someone else. No big deal. The breakfast is a full hot breakfast included in the room. Good coffee, great food. I would have given five stars except for one reason...all of the staff were so helpful and friendly except for one woman. She was rude and it was like we were bothering her the several times we had to ask for something. As I said, Rosa was wonderful and there was an Asian woman who went out of her way to help but the older African American lady when it was her turn behind the desk it was like she hated the tourists and was just plain rude and unfriendly. This should not deter you from staying in this hotel that has an awesome location but when we think of our stay this is the one souring memory." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.12760131434830202, "helpful_class": 0, "review_text": "I was happy that I was able to receive multiple Amazon shipments without being charge a handling fee b the hotel.The room was spacious and clean.The bed was comfortable.The location is great, and is a few minute walk to Union Square and a good shopping area." }, { "user_review_posted": 39, "user_total_helpful_votes": 12, "expertise": 0.001383478046834, "user_cities_visited": 94, "review_days": 0.6281489594742601, "helpful_class": 0, "review_text": "This is a great location if you have early flights in and or out of ORD. We utilized the hotel as a stopover for an International travel journey. It was a great location for us to get us ready on both ends of the trip. The front desk staff is very helpful and professional." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.875684556407448, "helpful_class": 0, "review_text": "Been in a more grand and expensive hotels before, but this little hotel still impressed me in a way. Location is right at China town(in San Francisco), very convenient. It is nice and clean from reception to the room. Rooms are reasonable size(not big), but nicely decorated and the placement of everything is just very sensible. It was a nice and comfortable stay. Also staff are very friendly. However, I cannot comment on the breakfast since I got up late. All in all, I am extremely happy with happy with Orchard Garden and for sure we will be staying there again when we go to San Francisco." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8773274917853231, "helpful_class": 0, "review_text": "First class all the way from our gift basket upon checking in. Loved the fruit and chocolate in it. The suite was beautiful and very spacious. My condo is 1500 sq ft excluding garage and this suite was bigger. Concierge did a wonderful job setting up my spa salon visits and restaurant delivery and set up. Shout out to Neha the manager at L\u2019occitane Spa. Thank you for not showing the whole me just my pedicure. Loved my experience. It was my first ever pampering outside of massages for my back. Getting the dinner sent up and then set up from the outside restaurant was wonderful. We wanted a quite, restful night in after his day of surgeries and my just needing a veg out day after the spa. My tea was quite enjoyable and many thanks for bringing it up. You all really do provide 5 star treatment. Your rating is much deserved.The hotel's Club Lounge is awesome on the 8th floor. The afternoon snacks hit the spot after check in till we went out to dinner. The Saturday night wine and hors d'oeuvres were just enough after a big lunch to get us through till morning yogurt.Our visit was wonderful and can't wait to come back.Regards,Lisa Loy" }, { "user_review_posted": 196, "user_total_helpful_votes": 84, "expertise": 0.001970334641635, "user_cities_visited": 133, "review_days": 0.380065717415115, "helpful_class": 1, "review_text": "The people here are great. They do make you feel welcome. It might be the room we had, but it was a regular room, with a really small bathroom. It was a bit uncomfortable using the toilet with the roll right next to your arm. There is really no sink space for your stuff. But other than that, it was nice. Our room overlooked the driveway. The welcome banana bread was delicious!The pool towel attendant was super friendly and always smiling! It was a bit hard to get the attention of the server though, he walked pass us several times and it didn't seem like he wanted to take any orders. For a while we thought there was no service until one person got him to get a drink. We did order lunch and it was great. Smoothie was refreshing and Mai Tai was the best!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9184008762322011, "helpful_class": 0, "review_text": "The room was very dark, only one window facing a parking deck, and there were some minor issues during my 3 night stay but otherwise I enjoyed the amenities and amazing service. The cardio equipment in the fitness center is top notch, they provide bottled water/towels/headphones, and it\u2019s super clean. The spa was fantastic with lots of nice touches: dried fruits, nuts, coconut water, citrus water, hot tea, shaving gear, chilled face towels. Everything in the spa was clean, in excellent condition, and service was impeccable." }, { "user_review_posted": 29, "user_total_helpful_votes": 11, "expertise": 0.0017311767816850002, "user_cities_visited": 10, "review_days": 0.7081051478641841, "helpful_class": 1, "review_text": "Stayed at this lovely little hotel last night, which is more like a really up market guest house, but still feels like a hotel! A quirky place....Lovey staff.Nice pool area which could be bigger.Nice room, I had a petite suite which was very comfortable and had every possible amenity ranging from snacks to drinks.Concrete polished floors, and a bit retro .Highly recommended..." }, { "user_review_posted": 13, "user_total_helpful_votes": 4, "expertise": 0.001383478046834, "user_cities_visited": 8, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "We made an early check up and we doesn't had any problem to get our room, the kitchen was little but is Las Vegas you aren't expecting to spend so much time on the room, the bed was comfortable and the room during our stay was pretty quiet, the room was paid for the week from 26th march until 1st April, so when our flight was cancelled at 30th they respect our reservation and with no problems, that something we really appreciated." }, { "user_review_posted": 206, "user_total_helpful_votes": 88, "expertise": 0.0019636010708210003, "user_cities_visited": 148, "review_days": 0.802847754654983, "helpful_class": 1, "review_text": "We stayed here for Christmas and were upgraded to a high level, larger room, in the a quieter area of the hotel (since the hotel is situated on a main road).Overall, the staff were friendly, helpful, and were always attempting to please! We left one more morning and came back in the afternoon to find that our room had not been made. I called into the front desk that indicated rooms are made at 4:00pm, and asked if we wanted an upgrade since we came back to an unmade room - nice touch.The hotel and rooms are a little old but clean and neat. Amenities included a gym, but the hotel lacked an afternoon restaurant/cafe to grab snacks, coffee/tea, and I was given a broken umbrella to take out, and was subsequently drenched walking to my car rental office a few blocks away.If you\u2019re Ubering, ensure you inform the driver to pull into the driveway (it\u2019s a little hidden) since many indicate they have arrived, but are either parked on the sidewalk, or across the street.Good central location that\u2019s next door to the Intercontinental, Fairmont, and a short walk to the Ritz.If you\u2019re looking to stay in a 3.5-4 star hotel good location next to the 5 stars, and don\u2019t want to pay that price, you should choose the Stanford as your alternative!" }, { "user_review_posted": 66, "user_total_helpful_votes": 13, "expertise": 0.000845930339475, "user_cities_visited": 21, "review_days": 0.9359255202628691, "helpful_class": 0, "review_text": "We arrived to friendly and helpful staff. Given a map and some information about hop on and off bus. Which we purchase following morning and well worth it for our three night stay.I agree with previous reviews about paper thin wall, as the room next door were having drinks and got loud. After a 15 hour flight we were not in the mood at 10.30pm. We rang the reception and within ten minutes it was all quiet and we were very gracefully to the staff.The building is old and charming. The rooms were clean and had everything we needed. We took a wrong turn and found ourselves in the Tenderloin. Lucky it was during the day. There is also fine foods/ small supermarket across the street - one block down. Also a great Mexican restaurant on the Hotel Carlton side about two blocks down." }, { "user_review_posted": 17, "user_total_helpful_votes": 11, "expertise": 0.003031070091061, "user_cities_visited": 93, "review_days": 0.36144578313253, "helpful_class": 0, "review_text": "The hotel is located in downtown Waikiki, a couple of blocks back from the beach, opposite Saks 5th Ave. Recently refurbished.We arrived about 8am, and were pleasantly surprised to be checked in early and given an upgrade. Our room was on the 18th floor & looked out towards the golf course, canal and mountains. The room was small but clean and comfortable, with a balcony. Not a lot of space if you plan on spending lots of time in your room, but for us, who spent most of our time sightseeing, it was fine.Facilities were great. Staff were friendly and accommodating. Wifi was free. There is no onsite restaurant yet, but apparently that will open soon.It was more expensive than we would usually pay, but reasonably priced for Honolulu. We would stay here again." }, { "user_review_posted": 586, "user_total_helpful_votes": 117, "expertise": 0.000858985207453, "user_cities_visited": 207, "review_days": 0.37239868565169704, "helpful_class": 0, "review_text": "The JW Marriott is an elegant and modern hotel. The staff is solicitous and polite. The room we had was a corner room with a great view. The executive lounge for members was quite disappointing however. Food selection was sparse and facility pedestrian. There was also no restroom in it, so needed to go back to your hotel room for that. All in all an excellent location and a pleasant experience." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.656078860898138, "helpful_class": 0, "review_text": "I always know I\u2019m going to get a good price at the Club Quarters. The rooms aren\u2019t huge but the price is always right, the amenities above average and the location can\u2019t be beat. The staff is always friendly and helpful too." }, { "user_review_posted": 41, "user_total_helpful_votes": 12, "expertise": 0.0013106089352840002, "user_cities_visited": 61, "review_days": 0.292990142387732, "helpful_class": 0, "review_text": "The hotel is located in an area which is easily accessible to place like White House,Washington Monument etc. The hotel is neat and clean and has a kitchenette which was found quite useful during our stay." }, { "user_review_posted": 26, "user_total_helpful_votes": 19, "expertise": 0.0034374761286370004, "user_cities_visited": 24, "review_days": 0.19058050383351502, "helpful_class": 1, "review_text": "I stayed here recently on a rate that included parking and breakfast--highly recommended. This particular hotel was chosen due to its proximity to an event I was attending. I did not get an uppermost floor or a corner room due to the rate paid, but I got a lovely room with a spectacular view anyway. The binoculars on the desk were a thoughtful addition and the wifi worked well. The breakfast was exceptional (eggs benedict with Dungeness crab!) and the bathrobes were so comfy. A wonderful stay in every way." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5054764512595831, "helpful_class": 0, "review_text": "Room was not always cleaned well. Food in Kitty O'Sheas was cold and mediocre as well as pricey. Check in process too long. They had three desk clerk and about 8 stations available. For a $200+ per room hotel I expected more." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.497261774370208, "helpful_class": 0, "review_text": "The stay was great. We were there for our 39th Wedding Anniversary and the Rock & Roll Marathon. My wife and I had a great week staying there. The Bellmen were great and accommodating each day with us; the front desk employees always had a smile on their faces & the bartender(s) always gave good converstion." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.392113910186199, "helpful_class": 2, "review_text": "I recently booked two rooms at this hotel. I am a Marriott Platinum, but with the recent merger, I thought I might try the SPG properties. After this experience I may just keep in the Marriott family. I asked for an upgrade of one of the two rooms and I was told the hotel upgrades and suites were booked up. After I pulled the spg website up on my phone and showed the counter agent I could book the rooms right in front of her, she continued to stand her ground. I would never be treated like that in the Marriott system. Other than the free continental breakfast, that was subpar, there is no other reason to be a platinum and stay at this hotel. The rooms in general had more dents and dings than I like, I had two rooms, both looked the same." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 3, "review_days": 0.106790799561883, "helpful_class": 1, "review_text": "Had a fantastic trip to D.C. last weekend, and the stay at Embassy Suites Chevy Chase was the icing on the cake! The hotel is part of the upper levels of the Chevy Chase Pavilion, a small mall with nice shops. The streets nearby have other nice shops as well as discount places like Marshall's and TJ Maxx. There are also restaurants within walking distance. I recommend Potomac Pizza. The metro station (Friendship Heights) is located on the lower level of the Pavilion. So easy!Our room comfortably accommodated our family of six with two double beds (in a separate bedroom) and a queen sleep sofa. That was the initial draw to this hotel--it was the only hotel I could find that would sleep all six of us. The room was spacious, clean, and comfortable. My kids enjoyed the hotel pool (though it was small) and the hot tub.I booked direct with the hotel and they offered me the best rates I could find this close to DC. Rates included a free hot breakfast (with cooked to order omelettes). The breakfast was excellent. When I visited the hotel website a few days before coming, I noticed a deal for free wi-fi and free parking. I called and the helpful staff changed my reservation for an increase of just $10 (which paid for itself due to the free parking and wi-fi).The staff was professional and super helpful. Overall, I give this experience an A+." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.304490690032858, "helpful_class": 0, "review_text": "Central Loop Hotel is wonderful. My room was the perfect size. If you forget something at home, chances are they have it there--I left my phone charger at home and they lent me an extra one. You can have a yoga kit sent to your room. Staff is efficient and helpful. Great location." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.7782037239868561, "helpful_class": 0, "review_text": "West End turned out to be a wonderful hotel for my preThanksgiving Washington DC visit. Close to restaurants, Georgetown and an easy Uber to the National Gallery of Art. I had a grand time with the help of all the front desk staff. I\u2019d definitely go back." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6182913472070091, "helpful_class": 0, "review_text": "Great location quiet beautiful hotel friendly staff and we slept well, We made reservations, It didn't make it because a valet parking didn't have come for over 45 minutes, I was a small disappointed but it was only one person working valet parking plus the hotel remove the parking fee off my bill. So I'm happy ." }, { "user_review_posted": 207, "user_total_helpful_votes": 104, "expertise": 0.002328840361164, "user_cities_visited": 155, "review_days": 0.220153340635268, "helpful_class": 1, "review_text": "When you get checked in by Paul and Faith, you know it's going to be perfect. Both long time employees who know how to take care of you. Everything worked in the loft, fridge stocked with all our favorite stuff, bathroom had plenty of soap. Butlers were very attentive to your needs.All was great; if I had one complaint it would be that the bellhop at checkout was neither sent nor offered. So we took the luggage to the limo." }, { "user_review_posted": 8, "user_total_helpful_votes": 11, "expertise": 0.006565155025929001, "user_cities_visited": 150, "review_days": 0.7847754654983571, "helpful_class": 1, "review_text": "Great property. A block away from Waikiki beach. The rooms are very nicely updated and clean. Air conditioning worked very well. A small fridge, coffee maker and a safe are included. They do charge a $30 + tax for very little extra items. No beach chairs." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.401423877327491, "helpful_class": 1, "review_text": "We reserved a room for two queen beds. We show up at check-in time (keep in mind this place advertises early check-in) and we were told that our room was not ready yet. I ask the clerk nicely \"roughly how long do you think it will be until our room will be available\" she replies \"a while\"- I then ask \"should we anticipate an hour, or a few hours\"- she then replies with \"at least\". This clerk offers no explanation, estimated time, or suggestions. She was incredibly short and rude. She took our number after being visibly annoyed that I would ask such questions about a reservation that we paid money for, and said she would call when a room was available. We then waited for ALMOST FIVE HOURS. We received no call.We ended up toting our bags around all evening while we waited for our room. Around 8 PM that evening (after essentially losing an entire afternoon of exploring the city), we went back to the front desk where the next clerk (who was nicer), stated that our room still was not ready. However, he had AT LEAST offered us a double room. Although we paid more for a queen room, we would have probably had to wait until the next day for a queen room so we took his offer. He at least was nicer and offered some sort of remedy- however, he offered no apology for our inconvenience.For as patient as we were, we sure were treated as if we were putting the employees out for doing their job. Had someone just acknowledged our inconveniences and apologized, it would have made such a difference! We could have nagged them the entire evening. However, we did the best we could with very little information they gave us.Cut to the debauchery on my bank account. By the first morning in, I already had $200.00 of holds on my bank account. No one had explained any of this to me. By the second morning, there was $300.00 in holds on my account. We checked out yesterday and they are still applied to my account today! If I'd have known this, I never would have stayed here. I have stayed at many hotels and resorts, and I have never dealt with holds like this before! Even resort fees are cheaper. Good grief!Another thing to note is that the water goes ice cold after 5 minutes, WiFi is $18 a day, valet is $71 a night, and they have no vending area at all- they do however, have what they call an \"honor bar\" in your room where they offer $6 dollar bottles of water! What a joke!I do give credit to the housekeeping staff- although they missed cleaning our room one morning, they were always kind as we walked through the halls. The valet and bell staff also seemed kind. Interesting how the hardest working staff there had the best attitude! Kudos to them!!I'm so disappointed! This set a very poor tone for our entire trip." }, { "user_review_posted": 145, "user_total_helpful_votes": 137, "expertise": 0.004476709013914001, "user_cities_visited": 69, "review_days": 0.46276013143483, "helpful_class": 1, "review_text": "Please see my earlier review of the Ritz DC 22nd Street. The only reason to re-review it is that they have undertaken a massive renovation (long overdue). Here are the highlights:1. The Lobby: It used to have far more character than now. The lobby used to be an inviting place to sit while waiting. Now, it is is very anodyne, very bland, and without personality at all. Worse, you don't want to sit there, and there aren't any real comfortable places to sit anyway.2. The hallways: Awful. They had total control over the renovation, yet chose hideous carpet and wall coverings--very plastic and without character3. The Internet: This is the most amazing bit. In an era when 50MB is now the benchmark, these chaps are sporting 2MB. That is the slowest I have measured in any major US hotel.Other than these major notable changes, not much to report. At least they left the painting of the 5 apples--with 5 actual apples always placed underneath for guest consumption--alone.All in all, a step down from where they were, even if the renovation is overdue." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.6768893756845561, "helpful_class": 1, "review_text": "Spencer and the entire staff could not be friendlier or more welcoming. If they can accommodate a request, they'll do it immediately. Rooms are spotless. Breakfast is good, especially the almond croissants and the muffins. Coffee is excellent. Location convenient to downtown, Chinatown, North Beach and BART to/from the airport. And having Pip around to greet you when you walk in (or not, depending on his mood, of course) is an added bonus." }, { "user_review_posted": 67, "user_total_helpful_votes": 34, "expertise": 0.0023533441695850004, "user_cities_visited": 7, "review_days": 0.74644030668127, "helpful_class": 1, "review_text": "Stayed for 2 nights in the hotel. Great hotel with incredible view of Downtown Dubai. Their 42nd floor is a popular spot for photographers. If you have a chance to book a room on the side of Sheikh Zayed Road, just book it. My wife and I stared at the cars on the highway for during different times of the day.Pool area is a great place to relax and hang out. We dined at Hoi An Restaurant with authentic Vietnamese cuisine and all-Vietnamese staff (all were friendly and conversational). During our breakfast buffet at the Dunes Cafe, staff were efficient in making sure every guest is seated with the number of guests in the hotel, it can sometimes be a challenge to manage guests who want to enjoy their breakfast. But we could sense they were quick on their toes when there's a table available.We had a wonderful break overall. We didn't bother going out of the building because they have plenty of amenities and facilities to keep us busy and relaxed." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 8, "review_days": 0.50985761226725, "helpful_class": 0, "review_text": "I normally book Marriott or Hilton properties as I have been loyal to both of those brands for years. The recent merger between Starwood and Marriott has given me opportunities to branch out; this stay being one of those. I have to say that the reviews I read on this place scared me a bit and lowered my expectations going in. That said, the property was clean as was my room, even if it was a bit dated. The small things are what make a place go from good to great and the Sheraton missed on those points. There was a maintenance access hanging open in my bathroom that wouldn't close, so I could hear the rush of plumbing every time the guests above used the toilet, service at the restaurant for breakfast was good, but the hostess made us wait 10 minutes for a table even though the restaurant wasn't full and even though I was greeted as a gold elite guest I don't feel as though I was given any additional consideration as a premium visitor, just as other reviews said.Overall this was an average stay, but I could have gotten better value with a lower end property in the range, such as an Aloft or Four Points." }, { "user_review_posted": 11, "user_total_helpful_votes": 8, "expertise": 0.003420500937879, "user_cities_visited": 10, "review_days": 0.8170865279299011, "helpful_class": 0, "review_text": "Good location but slept poorly because of noise. The air conditioner did not refrigerate, but only the fan worked. Even though we were in Honolulu during wet season it is still humid and the room heats up on just the fan setting." }, { "user_review_posted": 56, "user_total_helpful_votes": 39, "expertise": 0.0032707555051140003, "user_cities_visited": 83, "review_days": 0.07776560788608901, "helpful_class": 1, "review_text": "I only stayed for one night but was impressed by the get go. The room was not available to be checked in till 3pm however they accommodated and offered a room to freshen up. The hotel is right on the Waikiki beach so I spent the afternoon on the beach till the room was ready. Location is conveniently located close to all the main shopping and bars. On ground floor is few restaurants one in particular is Shore Birds who do nice lunch and steaks you cook yourself! Rooms are spacious and fully equip." }, { "user_review_posted": 325, "user_total_helpful_votes": 92, "expertise": 0.001263972703893, "user_cities_visited": 64, "review_days": 0.570098576122672, "helpful_class": 0, "review_text": "Shop shop shop.. If u crazy about shopping, this could be the answer. Lobby is in 9th floor while below is shops in a mall & parking floors. Hotel is 10th -19th floor. Rooftop 20th flooris a bar & dinner outdoor overseeing the Bangkok at night view. The room is clean & dominated white interior. Single bed is 1.2m width. The room iiself is spacious enough for duet travellers, extra bed won't be fit in. Bathroom is rather small but ok. Only no clothes hangers behind the door nor the shower glass, the hanger is on the wall behind the toilet seat, makes it a bit far to grab towel & clothes. Around the hotel no need to ask. Within radius of 1 - 3km are all shops & malls. Among them the famous Platinum Mall & Pathumwan shopping district & more branded items in Centara World mall & Grayson Mall, Discovery Mall, Paragon Mall etc. It's a 4* from me." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.292990142387732, "helpful_class": 0, "review_text": "Had a great trip to Miami for a Bachelor party, the Redbury couldn't have been more accommodating, organising reservations & recommending places to go. The restaurant in the lobby is 1st class and we couldnt have had a better trip" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "Hotel Lincoln is in a fabulous location--The park, the lake, the zoo, restaurants, bars, local boutiques and a beautiful neighborhood! What more could you ask for? I was looking for a hotel off the Miracle Mile, closer to Wrigleyville. While it was still an Uber ride away, this hotel was in the perfect spot for our family. Check in was a breeze. Our room was great--we had a one-bedroom suite so our family had a place to congregate. It had two bathrooms (and while I didn't like that the bathroom doors slide to close and they aren't sealed tightly, it wouldn't keep me from coming back). The room was comfortable and clean. The only thing missing was a mini fridge--which I would have expected and enjoyed in a suite. We ate breakfast in the hotel restaurant both mornings--it was SO delicious!! The rooftop bar had a great view and was quite the night scene. My husband and I enjoyed it more during the late afternoon--our 20-somethings enjoyed the night scene. Great farmers market in the park on Saturday morning! Would definitely stay here again!" }, { "user_review_posted": 38, "user_total_helpful_votes": 12, "expertise": 0.0014227890149070002, "user_cities_visited": 11, "review_days": 0.449616648411829, "helpful_class": 1, "review_text": "We stayed at Park Shore Waikiki in March 3017 for 7 nights as a group of 3 friends. We had booked a standard hotel room but on check in we're able to upgrade to a Pool Side room for a reasonable charge. So glad we did as the room and location were fantastic!The room was very clean, well kept and modern. All amenities were working and new. The TV was a great large size. Bathroom and shower all great.Being able to walk straight out to the pool was beautiful! Many an afternoon spent by the pool watching the gorgeous sunset.The staff were all friendly and very helpful. Nothing felt like too much trouble for them. Check in and check out was efficient.The location is amazing. Across from the Zoo so out of the main super busy blocks meant the night noise was minimal. Simply cross the road and you are on the beach.Having StarBucks, Lulu's, ABC shop and more at the hotel was excellent.Would highly recommend this hotel to all. Will certainly stay there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.031215772179627004, "helpful_class": 1, "review_text": "Great hotel, wish my room service food had been better. Staff very friendly and wonderful! This was my second stay and I will be back again. The rooms are comfortable and the bathrooms are beautiful. It is not often that you see employees that are so engaging and kind. Thank you Hotel 1000 :)" }, { "user_review_posted": 42, "user_total_helpful_votes": 21, "expertise": 0.002317113538563, "user_cities_visited": 17, "review_days": 0.8050383351588171, "helpful_class": 1, "review_text": "First I'm not an admirer of Waikiki, very crowded and very commercial, plus lots of homeless visitors from other planets!The check in process is none existent, as I couldn't anyone to assist with our baggage, nor even a baggage cart for doing it myself, nor an attendant at the drive-up for advice/assistance! The room was satisfactory, though the bed was disappointing and the pillows very poor. The best part of the entire stay was the room cleaning, which does not saying much for the rest of the facility! Also, don't bother with the fitness room! I'm not sure where they got the treadmills, but even if free, they got robbed! Glad to be leaving tomorrow!" }, { "user_review_posted": 84, "user_total_helpful_votes": 33, "expertise": 0.0017969451931710001, "user_cities_visited": 42, "review_days": 0.662650602409638, "helpful_class": 0, "review_text": "Location was perfect, close to sky train and MRT and terminal 21.Staff were friendly, check in and check out were seamless.Breakfast was very good. Lots of options. The pastries were flaky and fresh - well done!The room and the interior of the hotel is dated. But rooms are large and clean.Good beds and great shower pressure.We got adjoining rooms with great views. Thank you!The pool area is great.The prices of drinks here though were too high. 100 baht for a coke can with ice and glass needs reviewing. The ridiculous prices at the pool for drinks put us off checking out your restaurants.There are lots of well priced restaurants nearby for a good meal. So we decided to venture out.Terminal 21 food court is a great for shopping and lunch, so many options and well priced.The best thing:We did appreciate the handy phone with calls and internet. Google maps was well used and this is a fantastic service.Yes, if we return to Bangkok we would stay at the Rembrandt again!" }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.21686746987951802, "helpful_class": 2, "review_text": "Our experience at the D has been horrible. After our morning flight, we called ahead to see if we could have an early check in. We spent nearly 20 minutes on the phone with rude employees but finally had one employee who was able to confirm that we could have an early check in. When we arrived to check in the employee who checked us in was extremely rude and treated me like early check in was such an inconvenience and that nothing was confirmed. We got checked in, got our room keys and went up to our room. My husband went to take a shower and the entire shower on/off came off in his hand. I tried to screw it back in but it was impossible. We called up and they switched us to a different \"upgraded\" room, which ended up being the exact same style of room we previously had- this time the shower actually worked. The next morning we left and the elevator leading to the parking garage was broken and we were forced (by staff) to walk up 12 flights of stairs to our rental car (I'm 8 months pregnant and we have a 2-1/2 year old toddler). Needless to say I was pissed off. We left for 5 hours and when we came back, the elevators were STILL broken and I had to walk down 12 flights of stairs, again 8 months pregnant, with a toddler and a stroller. When we finally made it back into our room, we found that housekeeping hadn't even cleaned our room- which is significant because when we entered our room the day before there was 1 roll of toilet paper that was opened up with NO extra, now we were completely out of toilet paper. My husband complained to the front desk and all they did was give a meal comp coupon and comped one of our nights. Needless to say, I will NOT be staying at the D again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5191675794085431, "helpful_class": 0, "review_text": "Really liked this hotel the beds were great and rooms clean. The staff was very friendly and accommodating especially Antonia (front desk) she went above and beyond to make sure our stay was comfortable Thanks!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.409638554216867, "helpful_class": 0, "review_text": "Clean room, good location, good service. But both air-conditioner and fan in a tiny room was not necessary. One more thing, The walls are very thin and I heard TV sound from neighbours room. However, this hotel convenient situation near Terminal 21 and BTS, MRT station." }, { "user_review_posted": 13, "user_total_helpful_votes": 16, "expertise": 0.005864928407132, "user_cities_visited": 17, "review_days": 0.672508214676889, "helpful_class": 1, "review_text": "My wife and I have always enjoyed Kimpton hotels, so we looked at the Kimpton options when planning our DC trip, selecting the Palomar since it is in the happening DuPont Circle area. We were upgraded to a very large room. I don't know if we have ever had such a large room unless it is a suite. Except for the neighboring room's TV one day, it was very quiet on the ninth floor. We stayed four nights and were greeted with cold showers on two of the mornings. I saw people complaining the first morning so it appears that they were having issues during our stay.We dined in the restaurant the first night due to a late arrival and another time to avoid going out in the rain. The food was average. My wife's gluten free pizza crust was doughy and under-cooked. The tables wobbled and the floors underneath needed sweeping. It was loud with lots of wood and close tables. Similar to the lobby, the dining room didn't encourage comfortable resting.The best part of our stay was the bar where Charlie and Casey (female \"beekeeper\") made us excellent craft cocktails and introduced us to many amaro drinks. They are very knowledgeable about their beers, wines, and cocktails, and very friendly to all customers.Not sure if we will return to this Palomar." }, { "user_review_posted": 107, "user_total_helpful_votes": 16, "expertise": 0.0006156282966270001, "user_cities_visited": 20, "review_days": 0.17360350492880602, "helpful_class": 1, "review_text": "The Hilton Hawaiian Village has Timeshare Apartments as well as Hotel Rooms. The timeshare suites in addition to bedrooms and bathrooms have kitchens which enable you to eat many of your meals in your room saving you money and time on your vacation. We vacation there without a car and can walk to Sam's and Walmart to pick up many items at competitive prices to those on the Continental US. There is a supermarket two blocks away which has fresh fruit, vegetables, meat and fish to enable you to pick up additional items you need routinely during your stay. There is a laundry on your floor for you to do wash your cloths for longer stay." }, { "user_review_posted": 8, "user_total_helpful_votes": 13, "expertise": 0.007778881165177, "user_cities_visited": 8, "review_days": 0.10952902519167501, "helpful_class": 3, "review_text": "From the moment my teenage daughter and I arrived we were greeted with an amazing welcome. Check in was a smooth and easy process. Friendly staff and great service. Our room was spacious, clean, comfortable, very quiet, with spectacular views of Alcatraz, The Transamerica Building and The Golden Gate Bridge. Great location. Quick walk to Market Street. I can\u2019t say enough wonderful things about this hotel. I highly recommend it and will definitely be back!" }, { "user_review_posted": 134, "user_total_helpful_votes": 39, "expertise": 0.0013026558699380001, "user_cities_visited": 612, "review_days": 0.617196056955093, "helpful_class": 1, "review_text": "The room was gorgeous and had a huge balcony. The foot was downstairs and it was delicious! We loved the closed Off pool area with the option to walk on the beach too! Really enjoyed myself and will be back next time!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.35542168674698704, "helpful_class": 0, "review_text": "This was a great place to stay in Bangkok. I had booked a river view room which had a balcony, Room was very well air conditioned so was always a pleasure coming back to it.The bed was one of the most comfortable I have ever slept in! The staff though were a particular highlight. Could not be more friendly or helpful. The swimming pool was a real highlight, very clean and well looked after. you won't be disappointed!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.737677984665936, "helpful_class": 1, "review_text": "This is a great spot close to the strip. Only a short walk to the LINQ. If you are not an owner at this resort or its sister resorts, you're treated differently. Resort owners are treated with more respect by the vacation package selling personnel. The front desk, cleaning and concierge staff treated us with the upmost class, not so with the personnel selling the timeshares in the lobby." }, { "user_review_posted": 22, "user_total_helpful_votes": 6, "expertise": 0.001213726139247, "user_cities_visited": 140, "review_days": 0.13855421686746902, "helpful_class": 1, "review_text": "The Wharf inn is a great base to explore SF. To be clear this is more a motel and not a hotel and just a few yards from Fishermans wharf, a little noisey at times but that goes with the location. nice clean rooms( great bed ) and friendly helpful staff, sadly no tea/coffee in the rooms but its all free in reception." }, { "user_review_posted": 42, "user_total_helpful_votes": 41, "expertise": 0.004628972851415, "user_cities_visited": 72, "review_days": 0.07886089813800601, "helpful_class": 0, "review_text": "We were scheduled to arrive via the Amtrak Empire Builder in Chicago late in the afternoon. Knowing that train schedules are frequently late, we had booked a night in the Hilton Chicago O'Hare in preparation for an early morning flight the next day. So glad we did! The bed was quite comfortable and we even got an upgrade at no cost with a nice view of the airport. The hotel amenities were great but I would recommend this hotel for the convenience alone.We did have a slight problem printing our boarding passes but eventually found computers and printer in the front lobby." }, { "user_review_posted": 10, "user_total_helpful_votes": 19, "expertise": 0.009113979918349, "user_cities_visited": 8, "review_days": 0.288061336254107, "helpful_class": 1, "review_text": "I came to San Francisco with my brother and Mom who is very ill from cancer. She is wheelchair bound and has difficulty getting around. My grandfather is a loyal customer to the Fairmont and he called ahead and explained my Mothers situation.When we arrived we were greeted by valet who helped get my mother out of the car and into her wheelchair. We checked in and the lady at the front desk said to hold on the manager wanted to come greet my mother. She was incredible to my Mom and said her situation was explained and to please let her know if there was anything the fairmont could do for her.The room was very nice and comfortable with an amazing view of Alcatraz and the Golden Gate Bridge.The food was wonderful and room service was delicious.I can't rave enough about the fairmont and their professionalism and their willingness to go the extra mile to make sure their guests are comfortable." }, { "user_review_posted": 14, "user_total_helpful_votes": 15, "expertise": 0.005091344713986001, "user_cities_visited": 15, "review_days": 0.45235487404162106, "helpful_class": 2, "review_text": "We stayed 4 days at this location and enjoyed our stay. We were on the 17 floor with ocean view - (recommended). The room was not large, but it was bright and the fridge in the room is a nice feature. The balcony has just enough room for two chairs and has no shade over top of the balcony- it does become very warm - but isn't that what we came for?The restaurants provided good choices at any time.The pool area was very tired in appearance and the lack of umbrellas was a huge negative for spending much time there.The beach is close by and great for people watching, but because it is crowded, it is not conducive to relaxing on the beach. That is why it would be nice to have a more inviting pool area.This end of Waikiki beach has many smaller business and touristy variety stores (ABC) - where, as you travel to the other end of the beach, there are many high end stores and more tasteful (expensive) restaurants.Also, it is important to check room prices - we paid more for the room booking ahead. We actually cancelled our second stay because we were able to move to the Hawaiian Village for $40 less!" }, { "user_review_posted": 3, "user_total_helpful_votes": 19, "expertise": 0.030637390121004002, "user_cities_visited": 3, "review_days": 0.29791894852135803, "helpful_class": 0, "review_text": "Shower walls were dirty and needed scrubbing. We didn't bother to let the staff know because we had already unpacked and didn't want to move to another room. Besides, we were only there for one night.Valet parking was $62 -- super expensive. There was no other parking option except to drive another block or two." }, { "user_review_posted": 26, "user_total_helpful_votes": 8, "expertise": 0.001383478046834, "user_cities_visited": 6, "review_days": 0.63143483023001, "helpful_class": 0, "review_text": "I hesitate to post this review... I don't want everyone to find out about this hotel!!! I stayed here with a bunch of friends during March Madness 2017 and St Patricks Day... The Hotel is conveniently located just off of Fremont Street at the center of Old Vegas... The Restaurant is very good, the drinks are solid, the casino is small and quaint with all the gambling options one needs... The Sports Book was A M A Z I N G... so helpful and so accomodating over our 4 days of College Basketball Madness!!! The desk service upon check in was my ONLY complaint... I used \"the sandwich\" to get an upgrade... she took my $50 and put me in a room that was worse than all my buddies who didn't try the trick!!! After seeing my view of the parking ramp structure, I went down and asked for an upgraded room... she moved me to the same room 1 floor higher... Long Story short - I ended up in my original room with a view of the pool and got my $50 back - but not after being treated quite rudely... NONETHELESS - it was a great stay and we are going back again this year!!!" }, { "user_review_posted": 38, "user_total_helpful_votes": 25, "expertise": 0.003083677415982, "user_cities_visited": 273, "review_days": 0.080503833515881, "helpful_class": 1, "review_text": "The first thing that impressed me was its location, Magnificent Mile/Michigan Avenue was at 2 minutes\u2019 walk and Lakeshore drive was at 4 minutes\u2019 walk on the other side. 360 Chicago, Cheese cake factory and Water Tower were 5 minutes away on Magnificent Mile from the hotel.It\u2019s a beautiful historic hotel. The hotel\u2019s fa\u00e7ade gives a royal look and interiors give pleasant and soothing look. Room was good, neat and clean but comparatively small with all amenities and so was the bathroom. Bed was great, very comfortable. Very helpful and friendly staff, they allowed us to check in much before scheduled time as room was available and it was indeed a great help for us and we are thankful for this gesture.We (me & my husband) stayed here for 3 nights and had no problem whatsoever." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.6670317634173051, "helpful_class": 0, "review_text": "It's my second visit back to this excellent hotel. The location is good as it is very near to the train station and shopping areas. More importantly, the customer service at the hotel and especially at their kasara club lounge, was simply out of this world. Nothing but first class cabin experience here at their lounge. Special thanks to Mr Tav and his team for taking good care of me. I also would like to express my heartfelt thanks to Mr. Arnat and Ms. Svnisa for their excellent service." }, { "user_review_posted": 21, "user_total_helpful_votes": 14, "expertise": 0.003126264298061, "user_cities_visited": 15, "review_days": 0.90197152245345, "helpful_class": 0, "review_text": "The architecture and design are excellent. Bed and linens excellent. Room and especially the bath on the small side, but nicely appointed, Staff friendly. Location very good--on the border of the Tenderloin but close to Bart, cable cars, and good neighborhood restaurants if you walk in the right direction. We enjoyed our stay at the Spero." }, { "user_review_posted": 159, "user_total_helpful_votes": 64, "expertise": 0.0018438366792340002, "user_cities_visited": 79, "review_days": 0.295728368017524, "helpful_class": 0, "review_text": "Stayed here for a week with my family in January, so we booked the 3 bedroom family suite. The pictures on the internet must have been taken back in the 90s, because nothing has been updated since then. The living room was very large, but the couch was tiny and uncomfortable. Out of the 6 people the room could sleep, I think it could seat 2.5 during the day. T.V. was also dated and didn't have a lot of channels. Furniture like the cupboards were broken and bathroom tiles yellowing.We had problems with housekeeping because they didn't come and fix the leaking air conditioning which was either wayy too cold or wayy too warm at times. They didn't supply adequate cups for the number of people in the room and we had to call 3x for them to even bring any. For every day after that, a cup would go missing after housekeeping.The facilities are also aged, and the whole hotel shows its past glory. They don't turn on the lights in half the hotel. The pools were ok, fun enough. The breakfast that came with the room was also very average. The replenishing of food is not quick enough for the amount of people they try to cater to (especially eastern europeans), and they were always out of bacon :(The staff were unhappy and unhelpful, not only at check in, but also at breakfast.The location of this hotel is average. There is no convenient food, shopping, or sights nearby, we always took taxis. There's a boat taxi next to it though, which was convenient and cheap, but we only discovered it on the last day. There was no bar or nightlife anywhere in walking distance, and the hotel didn't have a late bar either. All in all I probably will not be returning." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.462212486308871, "helpful_class": 0, "review_text": "service great could not ask for anything better nice clean room swimming pool. gym.I would like to thank silvia and wayne at front desk'. good breakfast nice location close beach close to shopping bus service restaurants.a nice place to stay.dianne and bill austrailia." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 6, "review_days": 0.47645125958378903, "helpful_class": 0, "review_text": "Just checked out after a two night stay for our anniversary and loved this Hotel. The staff beginning with the manager Scott, reception, valet,house keeping, the convenience of Perry's restaurant on site and of course the location and view of the water and Bay Bridge, have us planning our next visit." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.301204819277108, "helpful_class": 1, "review_text": "Our family of 5 requires a two room apartment and evergreen was great. Very nice rooms great swimming pool, awesome breakfast, and excellent staff thank you IS for everything. Great location made getting around BKK on the skytrain very easy." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.244249726177437, "helpful_class": 0, "review_text": "Wilson Tran did a fantastic job. He acknowledgedghe fact that it was my birthday weekend and made accommodations. Gave me a complementary bottle of wine and wished me a great stay. Would definitely stay here again." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 12, "review_days": 0.06352683461117101, "helpful_class": 1, "review_text": "Unfortunately we only stayed one night at the hotel but we had a wonderful stay and we can't wait to return. We checked in early, around 9:30, and a room was ready so we were able to check in!The hotel is in a great location, very close to Union Square and other attractions.There is a nice lobby, gift shop, bar, and restaurant. We had a room with two queen beds. Very spacious and beds were comfortable. There were bathrobes and slippers in the closet. Hotel is very clean and had a nice smell to it!My daughters enjoyed the indoor swimming pool and hot tub. Goggles were even provided at the pool which was a nice touch!Our housekeeper, Kelly was amazing! She was extremely friendly and accommodating. She saw that we were heading to the swimming pool and went and got my daughters child size bathrobes!My daughters loved the doorbell to our room! A nice touch we have never seen at a hotel before.Orlando at the front door was very friendly and helpful!Overall we had a great stay, no complaints. We will definitely be returning to the Inter-Continental!" }, { "user_review_posted": 19, "user_total_helpful_votes": 8, "expertise": 0.0019338315998530002, "user_cities_visited": 14, "review_days": 0.274370208105147, "helpful_class": 0, "review_text": "Stayed in their suite room, and that was amazing especially the bathroom. It was clad in full marble with 2 separate wash basins. Very spacious and to a very good standard overall. The hotel is a bit old, but that's a minor point. It's full of charm and character." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8888280394304491, "helpful_class": 0, "review_text": "Taj is an amazing hotel, kind and lovely staff, the best experience anyone can have in Dubai. Braksfast was very very good!! Rooms were great, spacious!! The viwe was beautiful!! Nice service offered by the hotel van to Dubai Mall" }, { "user_review_posted": 34, "user_total_helpful_votes": 14, "expertise": 0.0018887396070640002, "user_cities_visited": 24, "review_days": 0.9841182913472071, "helpful_class": 0, "review_text": "We had an ocean view room on a high floor - the room was spacious, clean and modern, and we were very happy with the room itself. However there are 2 things to be aware of:1. We had booked an ocean view room on the basis that we would be getting a view similar to that shown on their website for a \"2 Queen Beds with Ocean View, High Floor\" room which showed mostly a beach/ocean view. However, all of the view from the room was of the tower opposite and it was only when we walked onto the balcony that there was an ocean view on the left. When we asked at reception about this, as we thought that we'd been allocated an incorrect room, they advised that that is in fact an ocean view room. We asked if we could be relocated to a room with a view as shown on their website but were told that there were no rooms available for the duration of our stay. From what we could see, it would seem that the room next to ours and the two next to that would be rooms with views similar to the website picture,but ours was not. If I was booking again, and wanted an ocean view, I would be specifying that I wanted a room with an ocean view the same as that advertised.2. Construction has started on a building on an adjacent block and construction noise (including rockbreakers) started at about 7.30 to 8am each day. Since the building isn't yet out of the ground, I imagine that that noise is going to continue for some time. They do provide earplugs and a suggestion for a white noise app :)" }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 1, "review_days": 0.22124863088718502, "helpful_class": 1, "review_text": "We have stayed here in the past and my (now) husband and I stayed here with some of our other family member's for our wedding. They upgraded one in our party but not us the bride and groom, they said we could upgrade for a fee. The room had a lot of wear, when we got there the bathroom door wouldn't even close, when it was finally able to it wouldn't open all the way and made a horrible noise. The shampoo provided doesn't condition very well so make sure you bring your own. Kona tower doesn't have a balcony so upgrading to the Waikiki tower is the way to go unfortunately then it defeats the purpose of choosing this hotel (price). Room service was great both times we stayed here.The room was terrible for the wedding party getting ready, the Waikiki tower rooms probably would have been better since they are slightly larger and have the balcony.We left the day after the wedding and moved to ASTON Beach Waikiki, who upgraded up to the 23rd floor and we had an AMAZING view of the ocean for a comparable price as what we paid at Ala Moana." }, { "user_review_posted": 60, "user_total_helpful_votes": 57, "expertise": 0.004501820589208, "user_cities_visited": 77, "review_days": 0.387732749178532, "helpful_class": 0, "review_text": "I stayed here in March, 2016 with my husband for his conference trip. He went to conference during the day while I worked from hotel room for my work. We went out for dinner and followed with a nice walk around downtown SF everyday. There is a cable car stop at the corner of the hotel (California and Powell) which was the only transportation we need to places we wanted. The hotel is in a quiet area but not far from all the actions specially with the cable car connections. We enjoyed the nice walk to the near by Grace Cathedral, or a short ride to Cable Car Museum where we found it has very interesting history, or another short ride to Chinatown or Italian district for delicious food, or take a longer ride to Fisherman Wharf or connect to a bus ride to Japanse town or Golden Gate Park. It is very convenient to go everywhere.Our room was very clean and to our surprise it had a small sitting room separated from the bedroom which was very nice bonus since my husband is an early bird likes to read, watch news and drink his coffee. The staff were very friendly and they filled up the mini bar everyday with complimentary Fairmont brand tea bags which I loved so much that I bought some home from their shop.Overall our experience at this hotel from check in to check out was wonderful. We used to stayed in the suburbs when visiting SF but not after this experience, we will stay in downtown SF and definitely at Fairmont in the future. I can not wait to go back!" }, { "user_review_posted": 32, "user_total_helpful_votes": 7, "expertise": 0.000951671631909, "user_cities_visited": 13, "review_days": 0.8822562979189481, "helpful_class": 0, "review_text": "Hotel was selected for us by husband\u2019s company for a conference. Nicely renovated but rooms are not designed for the business traveler...no desk or charging station. Very clean and staff is very helpful. Front desk could be more friendly...efficiency is not enough in a competitive travel market." }, { "user_review_posted": 15, "user_total_helpful_votes": 3, "expertise": 0.000860642171466, "user_cities_visited": 12, "review_days": 0.31215772179627604, "helpful_class": 0, "review_text": "Stayed for 4 nights with my two teenage boys. Room and hotel were just perfect - two queen beds - and loved the pool. Perfect location for a stay in DC - Dupont Circle (metro) neighbourhood has great restaurants, bars and lovely streets to stroll, while it's just a short walk or uber from Georgetown and the Mall. Highly recommend!" }, { "user_review_posted": 63, "user_total_helpful_votes": 30, "expertise": 0.0022015205729200003, "user_cities_visited": 206, "review_days": 0.047645125958378005, "helpful_class": 1, "review_text": "Stayed here for 3 nights on conferenceThe hotel is simply perfect despite the costClose to sky train and staff are very attentive to all your needs.I stayed on the fifth floor which was good and quiet.Breakfast outdoors was awesome in the morningLoved the orchids in the lobby" }, { "user_review_posted": 22, "user_total_helpful_votes": 18, "expertise": 0.0038618558976050003, "user_cities_visited": 198, "review_days": 0.850492880613362, "helpful_class": 0, "review_text": "The location is not good at all.Homeless people using the hotel facilities to have water , coffee at the same time of the guest and no reaction from staff .Unprepared staff at the front desk.No liquid soapTerrible restaurantNo room service" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.5843373493975901, "helpful_class": 0, "review_text": "Very comfortable and seamless experience! From the front desk to the cleaning crew and fitness center! Wonderful! Front desk served cookies and concierge suggested a great restaurant within walking distance. Very relaxing!" }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.42825848849945203, "helpful_class": 0, "review_text": "This is an older hotel that is located more in a neighborhood but has a great location to many of the various sights of the North Beach, Fishermen's Wharf, Marine Park Areas. The hotel staff is friendly & helpful, the rooms are well kept and comfortable. Free parking comes with each room reservation and this is great due to the cost of public parking in the area. If you like to walk, this hotel is for you, it is 1 to 4 blocks from the Powell-Mason, Powell-Hyde street cable car lines that can transport you to the heart of town. It is also close to the San Francisco Art Institute, Lombard Street, Ghirardelli Square, Marine Park, Cannery, Fishermen's Wharf, Pier 39, Coit Tower and a host of multi-ethnic eateries. For a family of four and an infant this hotel was of great value, we will surely come again." }, { "user_review_posted": 159, "user_total_helpful_votes": 89, "expertise": 0.002607186452345, "user_cities_visited": 220, "review_days": 0.192223439211391, "helpful_class": 1, "review_text": "We stayed here two years ago, and this time against our travel agents recommendation booked into the Modern hotel but moved to this hotel after two days, as we were not impressed with the other hotel.We were lucky to get a room here at short notice and what a marvellous hotel.There is a gate behind the pool that leads directly into the sea and this is very private and not crowded at all, we spent the day by the pool on loungers jumping in and out of the sea and pool to cool off.Nice big pool, not crowded, many quiet areas to sit and lovely pool side service, throughout the day we were presented with little treats, muffins, fruit, ice blocks, water, a nice touch.The room was excellent, really comfortable bed, nice bathroom, balcony looking at the sea and hearing the waves crashing on the beach, lovely. All the staff were very helpful and accommodating.There are three restaurants here which are all excellent, I cannot speak highly enough of this hotel other than to say we will never stay anywhere else on our future visits." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 13, "review_days": 0.07009857612267201, "helpful_class": 0, "review_text": "This hotel is in a secluded, dark area away from other Waikiki hotels. It is outdated and has a strange smell in the hallways. Staff was friendly, but that was the only positive thing I could find about staying here. Our room was the size of a shoebox." }, { "user_review_posted": 24, "user_total_helpful_votes": 13, "expertise": 0.0025194012284370003, "user_cities_visited": 79, "review_days": 0.5043811610076671, "helpful_class": 0, "review_text": "Hotel design is stunning. Simple, elegant, perfect.We got a good opening rate wich made it perfect for the location.Location is amazing in LES, just few steps from Houston ST and Subway station.Easy check in and out. Friendly Staff always available to help. Asked for an umbrella they can borrow and answered in few minutes.Food is ok, not amazing. Pricey as anywhere else in Manhattan.The rooftop is great. As guest you have priority to access.They know perfect how to make a hotspot and a good hotel at one.Tiny rooms but perfectly designed." }, { "user_review_posted": 288, "user_total_helpful_votes": 605, "expertise": 0.010088332291245, "user_cities_visited": 745, "review_days": 0.29791894852135803, "helpful_class": 1, "review_text": "We stayed at Abri Hotel for 2 nights. We had very promising beginning. We got remote check-in through Internet prior to arrival. We requested upgrade and quiet room. When we arrive to hotel at 2:55 pm (check-in time is 3 pm), we were told that room will be ready in 5 min, they got our credit card information, etc. 40 min later and probably 30 people, who came after us and got rooms already, we are still waiting. The guy that I talked to before is gone. Talking to a second person on reception. The same \u201c5 more min\u201d. Another 30 min later, second person on reception that I talked to is gone as well. Talking to new now 3rd person. Looks like the other two guys were so desperate to get to a break or off shift; they just promised us something. Here we are finding that upgrade is not available and that they had no idea about quiet room request. Quiet room is not available now and need more time to get it ready. Absolutely excellent!!!! Great job!!! Worst check-in ever! After we finally got the key to a room, there is no information provided to us about anything, no gift bag, no coupons that they were given to everybody during check-in. I actually needed to remind them about this gift bag\u2026 What a shame!Coming to the room: tiny, dark dungeon, almost no free space; tiniest bathroom as well.Location of the hotel is nice, but so many stinky homeless people around.I have nothing good to tell about this hotel. They also didn\u2019t clean our room next day. Check-out was almost as bad.After check-out they continued to bombard us with e-mails: tell how great was your stay?\u2026 Really? I had such bad memories about our stay I didn\u2019t want to have any reminders about our stay at all. Overrated and overpriced.I would never recommend this hotel to anybody. Awful experience!" }, { "user_review_posted": 115, "user_total_helpful_votes": 62, "expertise": 0.0025070880647060003, "user_cities_visited": 56, "review_days": 0.261774370208105, "helpful_class": 0, "review_text": "Although this hotel is not waterfront, it is a mere short stroll away to the water. And \"Beacwalk\" is just beside it with so many restaurant choices. The rooms are comfortable and well appointed. We would stay here again if we return to Honolulu." }, { "user_review_posted": 43, "user_total_helpful_votes": 10, "expertise": 0.001018708831461, "user_cities_visited": 32, "review_days": 0.384446878422782, "helpful_class": 0, "review_text": "Stayed 3 nights in October 2016. Reserved a room with 2 beds. Was very tight with the luggage. The bathroom was roomy & plenty of counter space for 2 couples.The bath was only set up for 3 people & had to order additional supplies even though they knew there were 4 of us. Also, needed extra cups.The supplies needed were delivered right away. The pool & lobby bar were very nice." }, { "user_review_posted": 114, "user_total_helpful_votes": 57, "expertise": 0.002317113538563, "user_cities_visited": 212, "review_days": 0.920591456736035, "helpful_class": 0, "review_text": "Rather disappointing. My husband is Ambassador level with Bonvoy. We were offered no upgraded, not even a high floor. I feel like we have stepped back into the 1980s. The room is largish, but more like a Marriott than a Ritz. Evidently the suites have been upgraded and the rooms will be at some point-they need it. The bathroom is awkward and the toilet is hard to flush. The bed is comfortable and the fitness center is great. The staff is very nice too. Good location. Would not stay here again." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 3, "review_days": 0.42442497261774303, "helpful_class": 0, "review_text": "Booked this Hotel Boulan thru booking.com the booking was for 5 nights ended up paying 25% more than the booked amount which I felt was very very high and also the service was not great did request for a room change which was not taken care of till I checked out would not go back in that hotel" }, { "user_review_posted": 175, "user_total_helpful_votes": 79, "expertise": 0.002081303888652, "user_cities_visited": 203, "review_days": 0.11117196056955, "helpful_class": 1, "review_text": "We arrived and wanted to check in and found to our surprise that we needed to park the car ourselves at the Shopping mall adjacent to the Hotel...Once we drove there we were even further amazed that there were no designated parking spots for Hotel guests...Every idiot seem to receive a designated parking spot but None for the Hotel guests, despite the fact that the Hotel and the Shopping mall are owned by the same Company.You are a holder of some obscure privilege Card of a phone copmany or insurance Company there is reserved parking for you . A guest of a supposed to be 5 star Hotel there is None.Amazing.Any way we left the car at the door and finally a nice porter took care of it for us and parked it near the Hotel entrance curbside and we left it there for the entire stay.The check in was fine but nothing Special and the room we had was lovley and well maintained.I would rate the room a 5 star experience.The breakfast was not. The Setting very nice and the buffet Looks huge, but do not be fooled the offering at best a 3 star affair.The choices of bread, yogurth, jam and cheese and cold cut wer to put it bluntly sh...The coffee worse, it tasted so bad we could not drink it.The check out ok but not really a 5 star experience.The pool area rather small but nice and the towel handed to me as a Hotel guest has seen millions of guests before.It was frazzled at all edges and should have been replaced a Long time ago.It seems this Hotel or ( Group) Lovers to cut Corners and do notz really offer a 5 star Service and products.Pity a bit more and it could have been perfect.If you want a nice Hotel and that is it ist fine but if you want more do not go there .It falls short in many area of expectations, but I am sure they do not care as they have enough air Crews and corporate Business to make a lot of Money, so they do not Need to really make it perfect.By the way Service at the Lobby Lounge was so attentive they Keep wanting to bring us the bill but all we wanted is to order more refreshments....." }, { "user_review_posted": 47, "user_total_helpful_votes": 13, "expertise": 0.0012325072013630001, "user_cities_visited": 15, "review_days": 0.8548740416210291, "helpful_class": 1, "review_text": "The location for this hotel is great for accessibility. You are less than 5 min walk to the BART Powell station making it easy to get to and from the airport. It\u2019s a 2 minute walk to the turnaround for the Powell trolley station, and a 2 minute walk to a Muni bus stop. We didn\u2019t use much of the hotels amenities, but the rooms were nice and clean. I didn\u2019t see anything outdated in this hotel like mentioned in previous reviews. All staff was either nice enough or very friendly. No complaints here!" }, { "user_review_posted": 32, "user_total_helpful_votes": 6, "expertise": 0.000799955864504, "user_cities_visited": 15, "review_days": 0.42990142387732705, "helpful_class": 1, "review_text": "Lovely hotel just behind Capitol, so close to The Mall, walking distance from Union Station. Reception staff very helpful, best breakfast ever!!! Don't miss the coffee/tea/hot chocolate to go!!!!Rooms are good size, comfortable beds, only bathroom was a bit tiny; but it fully served the purpose." }, { "user_review_posted": 39, "user_total_helpful_votes": 17, "expertise": 0.0020059017079870002, "user_cities_visited": 20, "review_days": 0.167579408543263, "helpful_class": 0, "review_text": "Our stay at the Congress was lovely, the location is unbeatable and our room was nice and had a great view of the lake.Staff was friendly and there are always cabs out front.Location is a few blocks from the Art Institute and Millenium Park." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.20372398685651602, "helpful_class": 0, "review_text": "The Chicago Radisson Blu sets the bar as a top-rate hotel in Chicago. Guests will not be disappointed as it is clearly evident that the entire staff has been trained extensively with taking care of you during your stay. You will be greeted consistently upon your arrival and departure and the staff is very friendly and they will go out of your way to make sure you are happy and well taken care of. The Euro interior design and onsite restaurant and bar are excellent and refreshingly contemporary and new. Parking is easy and the location is great as it is on the edge of Millennium Park and Michigan Avenue. I stay at this hotel every opportunity I get so try it out. Excellent Spa services as well. If you have not experienced the \"Blu\" hotel concept, then you must - Carlson really has hit it dead-center with this luxury vacation and revive experience!" }, { "user_review_posted": 10, "user_total_helpful_votes": 13, "expertise": 0.006201037184155001, "user_cities_visited": 4, "review_days": 0.12376779846659301, "helpful_class": 0, "review_text": "So when looking for a hotel in SF, I looked at a ton of options. I ended up booking a special \"Stay 3 nights, get the 4th free\" deal at the Ritz Carlton. I decided to splurge and get a room on the \"Club level\". This gives you a bevy of treats including: free wifi, free parking (normally $75/night!), separate concierges just for people on that floors, and best of all the club lounge. The lounge has complimentary drinks and food all day long (until 10 PM). And this is not your standard chips and cookies. It is all very high quality food. The breakfast options always numbered at least a dozen. They had a large selections for lunch, along with wine and soft drinks all day. Starting at 5 they have hard liquor available in addition to the wines. And if you want something that you don't see, just ask. They will probably be able to get you just about anything. The room was a very nice size with a huge bathroom. Housekeeping does a great job keeping it very clean throughout your stay.The RC Club level is a pampered, luxurious experience. If you are considering a spurge, go for it. You will not be disappointed.One tip: if you have trouble walking, ask for a lower numbered room. We were in 870 and had to walk a very long way to our room from the elevator and lounge." }, { "user_review_posted": 32, "user_total_helpful_votes": 12, "expertise": 0.0017102504689390002, "user_cities_visited": 167, "review_days": 0.45071193866374504, "helpful_class": 1, "review_text": "This hotel is o.k. for the price.Just ask for a room that is not near the street. It was very noisy during the night and the windows ar not well isolated.What i liked about it is that the hotel is in a great locations lots of things to do in this neibourhood and the staff is friendly.I think the roomservice is quite expensive but u can find good restaurants nearby." }, { "user_review_posted": 26, "user_total_helpful_votes": 8, "expertise": 0.001383478046834, "user_cities_visited": 13, "review_days": 0.32475355969331804, "helpful_class": 0, "review_text": "We arrived on Friday morning to celebrate our 40th wedding anniversary and we received an upgraded room with immediate check-in. The concierge Maggie took care of all our reservations needs and assisted with baseball tickets as well. We had use of the hotel limo service for our restaurant reservations and on Sunday (our anniversary date) the driver even played our wedding song during the trip. The personal service and attention we received from all the staff was truly grateful and we were extremely happy with the whole weekend experience. Everyone at the Omni San Francisco should be commended for their personal commitment to customer service." }, { "user_review_posted": 418, "user_total_helpful_votes": 1943, "expertise": 0.022456837227129003, "user_cities_visited": 193, "review_days": 0.233296823658269, "helpful_class": 2, "review_text": "We enjoyed The Drake during our 5-day, part business/part pleasure first time in Chicago. It was enhanced by spectacularly warm weather after a windy arrival day.The Drake is immaculately clean, staffed by wonderful employees and the location provides easy access to restaurants, shopping and culture. We walked to Millennium Park, the Navy Pier and nearly every store on the Mag Mile. The lobby of The Drake looks like the kind of place where you would see Hugh Hefner (sans pipe, no smoking here). Our room was large and clean with a view of Michigan Avenue. A little more coin will get you a lake view. There are nice restaurants and shopping on the ground floor. Read the history of The Drake before you arrive and you will appreciate it even more. Marilyn Monroe carved her initials here (you will have to research it, I'm not telling where). Special shouts out to Gary at the check-in desk and Andrea, concierge extraordinaire, for both exceeding expectations. Now if there was an \"L\" station just a little closer ..." }, { "user_review_posted": 707, "user_total_helpful_votes": 148, "expertise": 0.000905963769876, "user_cities_visited": 179, "review_days": 0.378422782037239, "helpful_class": 0, "review_text": "If you are not attending a convention that is being held here, you may not want to stay. It's a mammoth property, and not the quietest venue. Actually, it is surprising how load the room doors can be when they shut. Large gaps under the doors allow hall noise to infiltrate easily, and you can sometimes hear conversations in the next room. Some light fixtures were not working in the room when we arrived, and the walk down to the nearby Metro station takes you right be a construction zone. The red line metro is convenient for travel to downtown DC though, and the hotel is only a 10 minute walk to the zoo. But you can probably find a quieter room elsewhere. Valet parking is $50 night." }, { "user_review_posted": 435, "user_total_helpful_votes": 228, "expertise": 0.002434300889939, "user_cities_visited": 115, "review_days": 0.8521358159912371, "helpful_class": 0, "review_text": "At first, I was excited to book here, because it\u2019s the W, but felt disappointed after. You know a so-called upscale, modern-style hotel is in need of a major renovation when there are wired internet jacks and no USB jacks. Plus, they seem to overlook the needs of female travelers, including security measures.CONS1. Large rainfall shower head only - sure to ruin your hair if you don\u2019t wash it everyday. Maybe only an issue for women? I had to skip a shower one day, even though attending an important business conference, as I was afraid to ruin my beautiful Drybar blowout.2. No sheer curtains. My room looked directly into another hotel/office building. During the day, I had to keep darkening curtains closed, as they are only curtains provided, which kept my room dark and dank. No way to let natural daylight in without also letting others see into my rom.3. Asked for a quiet room. Was cheerfully told they could accommodate that, but put me next to a room service elevator with a noisy door and waiter traffic AND directly above loud HVAC equipment on a roof below. Plus, even though higher floors are typically quieter, they put me on the 10th floor of 30-some stories. I\u2019m Gold, so that disappointed me too.4. Walls are very thin. TV from next room was very loud. And guest there was coughing continuously, which was super loud in my room.5. Security lock on the door did not fully close, per the attached picture. Looks like it was installed too close to the card activated lock apparatus. Of course, as a single female traveler, this concerned me.6. Not sure about the cleaning? The robe in my room had a large green stain. Not sure if it was fresh or ground in? Nonetheless, was disgusting.PROS1. Bliss brand toiletries2. Nice quality towels3. Generous wine pour at hotel bar" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.993428258488499, "helpful_class": 1, "review_text": "I have stayed with Jumeirah hotel more than 5 times and every time it was good .But this experience was terrible in every aspect .Shifting room three times .No water in toilet in the middle of night .Very slow response from hotel team .Suffered whole night, shifted to other room around 3 am at night .Card blocked to access room ." }, { "user_review_posted": 85, "user_total_helpful_votes": 22, "expertise": 0.001146224792465, "user_cities_visited": 25, "review_days": 0.35158817086527905, "helpful_class": 0, "review_text": "My stay at the Fairmont was absolutely one of my best. The hotel itself is clean, smartly and elegantly decorated and everyone was pretty accommodating. (although I didn't have many requests) Also the hotel is convenient for walking. Which I did a lot.... And... there's a Trader Joe's and Starbucks nearby!! I loved it!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 3, "review_days": 0.32530120481927705, "helpful_class": 0, "review_text": "Great hotel in a great location! We stayed with our family for 2 nights and we enjoyed our visit to San Francisco. Hotel is very nice, great service and very friendly staff. I would highly recommend it. Good value for money. I consider this a well priced upscale hotel." }, { "user_review_posted": 22, "user_total_helpful_votes": 20, "expertise": 0.0043032108573320006, "user_cities_visited": 64, "review_days": 0.406352683461117, "helpful_class": 0, "review_text": "I cannot say enough about this hotel. We stayed for a long weekend in January and had such a great time. The rooms were updated and very clean. The staff was friendly and always willing to help. Breakfast is served every morning on every floor. It's continental, but very sufficient (pastries, cereal, fruit, yogurt, coffee, tea). There is also a free happy hour every night from 5-8. They give you tokens when you check in, one token per person, per night (we stayed 2 nights so we got 4 tokens). The happy hour has light snacks as well. It was the perfect starting off point for our night. The hotel is very conveniently located within walking distance to many sites or an easy cab ride away. The train is not that far either. I would highly recommend this hotel to anyone looking to travel to Chicago. We will definitely stay at the Kinzie Hotel on our next trip." }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 10, "review_days": 0.15607886089813802, "helpful_class": 0, "review_text": "This hotel is only about a 10 minute walk down to the beach at Fort Derussy in one direction or 10-15 minutes down Kalakaua Ave to shopping and restaurants. You can see the Friday night fireworks on the beach from the Luana pool area too. The room was spacious and comfortable; the wine and cheese tasting the evening we arrived was a real treat. It's next to a beautiful park and we enjoyed walking there every day. It was easy walk to get to all the pick up places for the tours we took. I wouldn't hesitate staying here again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.46440306681270505, "helpful_class": 0, "review_text": "My family and I traveled here for overnight business. The room was very clean and modern. Our room had two double beds and was big and comfortable enough for our two teenaged kids, my husband and myself. Check-in and check-out were quick and easy. Hotel staff was great. We asked for a hotel away from the freeway and they gave us a room near the back of the hotel. The only improvement I would ask for are for windows to be more insulated to keep out the early-morning rush hour noise. A great place to stay. I would stay definitely here with my family, again." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 4, "review_days": 0.365826944140197, "helpful_class": 0, "review_text": "These guys really do go out of their way to make your experience personal and special. I work in travel and I chose this hotel after much research and comparisons. Not only is this a great location, it is a great price and on top of that the hotel is fresh and funky and our room was amazing! Thanks guys, I'll be recommending you to my clients" }, { "user_review_posted": 20, "user_total_helpful_votes": 16, "expertise": 0.00377358490566, "user_cities_visited": 12, "review_days": 0.032311062431544, "helpful_class": 0, "review_text": "Stayed at Hotel Monaco for business trip. I loved the location...very close to the ferry building, Pike's Place Market, shopping, restaurants, etc. The staff were pleasant and accommodating and the room was quiet, clean, and comfortable. Lots of nice amenities, including fresh and free coffee/ tea service downstairs and of course if you forget your toothbrush/toothpaste like I did, they will provide you with one for free.Comfortable stay and it made business travel much more relaxing." }, { "user_review_posted": 24, "user_total_helpful_votes": 20, "expertise": 0.0039354150575600004, "user_cities_visited": 13, "review_days": 0.5180722891566261, "helpful_class": 3, "review_text": "I am a very loyal Total Rewards Diamond member and have to say that I have never had any issue so bad that I checked out of a \"5 star hotel\" early.......until this stay. When I reserved the room around 3 months ago the VIP representative on the phone highly suggested for the small difference in rate that I choose Nobu instead of Ceasars where I typically stay. I was told that she switched my room from the only King option online and that I would have 2 queen beds. I was also told that I could request a high floor however I would regardless have a nice view of the strip. When I checked in I was sent to the busy lobby upstairs that only had 2 people at the desk. Once I was called over I was checked in and asked if they accommodated the High floor request. I was told they did not and they were sold out (apparently they were \"sold out\" but every single hotel booking site including their own indicated I could book a room at that very moment) and that I couldn't wait for another room to be cleaned and I got the last available room etc...... I get the room that they put on the second floor and has a view of a billboard style picture of flowers and a bunch of roofs to look at. The room wasn't even fully serviced and I had to chase down a housekeeper to get soap and shampoo. Buckets of alcohol in the hallway in a foam cooler stating free booze. Not really a great impression getting off an elevator at a luxury resort to something you'd find after a fraternity party. Not very 5 star to me. Having stayed at Caesars, I call down and ask if I could be moved there because my total rewards app shows lots of room availability. I am told that they would need to let me know that they are downgrading my room and I stated that would be no problem and I wouldn't expect a refund. 2 minutes later I am now told Caesars is totally sold out (once again not the case) I then speak to another manager who told me it would be $200 a night + the rate I already paid to now \"upgrade\" to a standard room over at caesars. I check my total rewards app and I can book the entire room for under $150! I then finally go speak to a front desk manager named Keoki who made as wait for him for a half an hour with absolutely no regard to apologizing to us or showing that he cares whatsoever. When I asked why we had to wait 30 minutes to speak to him he let us know he had more important things to handle with security. He was absolutely the rudest manager I spoke to out of the whole ordeal who didn't care at all. He told me it would be $800 a night for Caesars now. I went back over to Nobu and checked out and went over to a property not owner by caesars. I am beyond upset with the experience I have had and would have never expected it from a hotel that prides themselves as 5 stars. Once I checked out I was texted that a manager would call me. That never happened." }, { "user_review_posted": 106, "user_total_helpful_votes": 28, "expertise": 0.0011720888788950001, "user_cities_visited": 178, "review_days": 0.12157721796276001, "helpful_class": 0, "review_text": "THe hotel has a bland exterior in the heart of some nice SF architecture (Sir Francis Drake, etc.). It is nearby to many god shopping places and restaurants. THe rooms are 'European' small but appointed decently. OK for business or when your plans are taking you outside the hotel more than in. Bar and restaurant on site are just OK." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.056955093099671006, "helpful_class": 2, "review_text": "I would definatly stay here again ..it is centrally located ..a block from Waikiki beach ...you have buses and cabs at your service a market across the street ..and lots of restauants...shopping ...I really enjoyed my stay ..rooms were excellent..." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 2, "review_days": 0.44249726177437004, "helpful_class": 0, "review_text": "Good price for located in downtown nothing fancy but does the job....really enjoyed the free cofee and free breakfast buffet definitely a plus..so yes I would stay here again atleast one nite on my next trip to Seattle when wanting to be in downtown!" }, { "user_review_posted": 149, "user_total_helpful_votes": 39, "expertise": 0.001160408090421, "user_cities_visited": 145, "review_days": 0.6407447973713031, "helpful_class": 0, "review_text": "Please make sure that you request a room away from the construction next door. They work long into the night and it is literally a jack hammer that doesn\u2019t stop. I could barely hear the TV. I\u2019m thankful for the front desk who was able to move my room to an inside room so I could sleep. Other than the noise the facilities are nice, restaurant good and staff very nice." }, { "user_review_posted": 100, "user_total_helpful_votes": 54, "expertise": 0.002511309720842, "user_cities_visited": 267, "review_days": 0.705366922234392, "helpful_class": 0, "review_text": "The Drake is a historic hotel with outstanding common areas and meeting rooms. Apparently, it is a very popular wedding destination.I stayed there for a few nights for work. The first night was in a standard room... gloomy, dated, and in severe need of renovation. My first impression was to get out of there.The remaining nights I move to a more expensive room with a lake view. Still dated, but in a much better shape, and the view was just outstanding, well worth the additional cost." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 10, "review_days": 0.629791894852135, "helpful_class": 0, "review_text": "We were extremely pleased with our overnight stay at Hotel Adagio. On arrival, we were surprised to discover that we had been selected as \"guests of the day\" and upgraded to a suite. It was absolutely unexpected and divine. Couldn't be more pleased. The staff was extremely friendly and helpful. Great location, easy to walk to so many places. Will definitely stay here again." }, { "user_review_posted": 162, "user_total_helpful_votes": 53, "expertise": 0.0014779942324160001, "user_cities_visited": 49, "review_days": 0.021358159912376003, "helpful_class": 0, "review_text": "I have to admit that I am a fan of Hyatt and Hyatt Place especially when traveling with family. This Hyatt Place is a little out of the way but a short walk to Metro and a good option when visiting DC. Only issue was with the cab drivers- none knew how to drop off and pick up at this hotel which seemed rather odd..." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.37787513691128105, "helpful_class": 1, "review_text": "We booked here because we are BW Rewards members and have had great luck with staying at BW locations. This. Place. Is. Horrible. First off, they don't tell you anywhere online you have to pay for parking at a nominal fee of $31 per 24 hours for self parking or $41 per 24 hours of valet parking! I have never had to pay for parking and it's not even on site! Secondly, this is a 'premier' hotel, but what they don't tell you is it is extremely worn, old, and run down. Not worthy of 2\u2606 rating. Yes the location is clean, so is every other BW location I've been to, but it is not remotely Premier allocation worthy. Third, upon check in we requested a room upgrade as per our status with the BW Rewards program and was completely ignored by the staff at the front desk. Even after checking in the site is still showing upgraded rooms available. Extremely unimpressed. What's the point of being loyal if you can't use the perks? I would not recommend going here. The image of luxury in an old school hotel is false as I wouldn't even consider renting a place in this condition. Also, the 'plush bath robes' promised in the description on the site are non existent. Be prepared to hear every single noise from the hallway and any rooms around you. Don't forget the TV.. It is not a 40\" as advertised, it's a 32\". Can't wait to get out of here!" }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 10, "review_days": 0.106790799561883, "helpful_class": 0, "review_text": "My husband and I just finished a 4 day stay at this hotel for my birthday. The property is newly renovated, the decor was exactly as the photos suggest, and the staff were wonderful. Although there is not much to do within a 5 minute walk, the location was great -- less than 10 minutes to the subway, to Georgetown, and the charming waterfront. Less than 20 minutes to the white house by foot. There is also a bike share less than a block away. I would not hesitate to stay here again." }, { "user_review_posted": 19, "user_total_helpful_votes": 4, "expertise": 0.000911746429961, "user_cities_visited": 7, "review_days": 0.7349397590361441, "helpful_class": 0, "review_text": "Not glitzy like its larger neighbours, but perfectly functional and adequate - a touch of normalcy on the Strip!Free on-site parking.Convenient location, small but clean room, swimming pool (did not use so cannot comment).No breakfast but so many other places nearby to get food." }, { "user_review_posted": 46, "user_total_helpful_votes": 18, "expertise": 0.0017894065214990001, "user_cities_visited": 29, "review_days": 0.48247535596933105, "helpful_class": 2, "review_text": "I read the reviews..... saw the photos from the hotel...and it looked pretty decent.... wow! Was I wrong.... ask yourself this.... if people think it is so great... where are the photos of these fabulous rooms!! Don't be fooled like I was....the pictures say a lot.... hair in the bed.... some weird stains on the floor... not clean at all.... and worst of all... the lock to the door was not working at all.... When I went to complain and ask for another room I was told no... there were no more rooms available.... I highly doubt that.... but okay... we had to prop the closet door against the front door to make sure no one could get in... and although this is south beach... the north end... I am positive there are some that are up to no good." }, { "user_review_posted": 13, "user_total_helpful_votes": 36, "expertise": 0.013334012340963002, "user_cities_visited": 12, "review_days": 1.0, "helpful_class": 2, "review_text": "Had the pleasure of staying a couple of nights at The Hamilton for a little DC get-away-weekend right before the holiday. Like many boutique hotels (esp. in DC), it has its pluses and minuses - lots of good, a couple of bad ones, and one glaring ugly. But overall, we were impressed enough that we have put this on our list of \u201cplaces we\u2019re cool with coming back to.\u201dLet\u2019s go ahead and get the ugly out of the way: parking. As in there is none - period. You may say \u201cit\u2019s Downtown DC, what do you expect?\u201d And you would be fair in asking that, but with a $59 a day valet service?? A bit steep (even for DC) but because of the rarity of (open) parking garages in the area, you pretty much have to bite the bullet here.If you don\u2019t want to bother with parking, the hotel\u2019s 14th and K location more than makes up for it and it\u2019s perfect for those that like to get out and stretch their legs; McPherson Metro is just a block away, and you\u2019re close to tons of shops and restaurants.As far as the hotel itself, bi real complaints. The lobby isn\u2019t overly large, but spacious, bright and clean. Modern look and feel with lots of seating. The staff is ultra-friendly and the front desk texted us throughout our stay to make sure things were going okay.The elevators are shoebox-small, but there are plenty of cars and they run pretty fast so you won\u2019t be waiting long.The rooms were surprisingly roomy. In our experience, boutique and one-off hotels generally are on the small-ish side, but Hamilton\u2019s rooms are spacious. When booking, if you plan on spending any significant amount of time in your room relaxing, try to get one with a view (had to put this on the bad list since there aren\u2019t that many with good views); get a room facing 14th St, if possible.The decor is modern, with a large TV, sofa and a nice sized desk. The bed was very comfortable.The bathroom is decent size, with tub and toilet separate from the vanity. Other reviewers have complained about water pressure and temp, but we had no issues at all with either.The room has a small fridge but no microwave. We had (really good) leftovers from a restaurant we dined at and the hotel had a microwave brought up to the room. We did not partake in the dining at Via Sophia\u2019s so we may take that in on our next visit.The mini-bar situation, in our opinion, was a negative (the mini-bar is one of those \u201csensor\u201d bars that registers if you move something, which gets charged to your room). We didn\u2019t make the mistake of fondling any of the merchandise, but to the unsuspecting (and those non-readers that want to touch stuff BEFORE they read), check your bill when you check out! LOL We found it more of a nuisance and took up floor space that we had to navigate around. If it\u2019s a necessity to the room, they may want to move it to an out if the way corner.All in all, we had a good time at this hotel and will certainly make a repeat visit!!" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.062431544359255006, "helpful_class": 1, "review_text": "We had a surprise room upgrade on arrival (perhaps due to a booking error at their end, but never mind!). Reception were warm and welcoming. The hotel is situated in a residential area that is within walking distance to Washington Mall (about 3km, 2 miles) or a $10 uber ride. The hotel offers free wifi that was occasionally flakey in our room, but you can't complain! They have free coffee and tea making facilities down stairs (which we weren't told about on check-in but found on the second last day of our stay).The room had a mini bar (unstocked) with a complementary bottle of water which was replenished daily. There is a nice courtyard out the front where you can catch the afternoon sun with a wine or beer. We didn't have the continental breakfast at the hotel, rather walked up to 'Tryst' for a cooked breakfast as recommended by them. Very nice food and service and about a 10 min walk. We used Yelp for suggestions on all other meals and were not disappointed.The staff were great, always very friendly and welcoming, being sure to say good morning on our way out and greet us on arrival back each day - a simple gesture but nice touch!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.29791894852135803, "helpful_class": 0, "review_text": "Good location: close to civic center, cable cars, and great restaurants. Good size rooms with charming decor. Delicious gourmet breakfast provided in beautifully decorated dining room. Nice wine and treat afternoon social." }, { "user_review_posted": 37, "user_total_helpful_votes": 11, "expertise": 0.001333011263497, "user_cities_visited": 165, "review_days": 0.604052573932092, "helpful_class": 0, "review_text": "good hotel in the center personel cordiallyfree thea or coffe or water in the lobby free wifi littlebit no wery speed the room large whit the lcd screen and frigobar coffe thea and air conditioner..negetive side is in the room wery wery noise wait the windovs are open glassthe restrooms are little but ave dry hairy" }, { "user_review_posted": 5, "user_total_helpful_votes": 19, "expertise": 0.01833829857663, "user_cities_visited": 12, "review_days": 0.859255202628696, "helpful_class": 2, "review_text": "Currently in the middle of a stay. Called twice due to partying neighbors. No action from the hotel.We loved the mandarin. The Waldorf attracts a different crowd. Planning to move to the Four Seasons tomorrow and never return. Horrible!" }, { "user_review_posted": 35, "user_total_helpful_votes": 49, "expertise": 0.006686527639854001, "user_cities_visited": 23, "review_days": 0.8537787513691121, "helpful_class": 0, "review_text": "When you arrive at Waikiki beach it can seem a bit overwhelming. There's a ton of high end stores, and shoppers everywhere. Not exactly a soothing tropical environment. However, once you enter the grounds of this resort you are taken in by the beauty and the CALM. The large lawns, huge trees with little twinkly lights all welcome you to a much more private and traditional Hawaiian experiance. The reason I didn't give it a 5 star rating is because of the rooms. The rooms in the historic buildings are large but they do not have balconies (lanais). The tower building rooms have lanais but in my opinion they are quite small. Overall the service here is very good. The location cannot be beat. Close to everything but again, like a little enclave of serenity. Go to the Mai Tai bar. There's live music at night and lots of yummy libations to choose from. Chris, the bartender makes an awesome Vicks 44, which is a variation on the mai tai." }, { "user_review_posted": 198, "user_total_helpful_votes": 41, "expertise": 0.0008949697794450001, "user_cities_visited": 88, "review_days": 0.8209200438116101, "helpful_class": 0, "review_text": "Stayed here with a friend for 7 days while visiting the area. We had a great stay. We stayed in a 2 bedroom unit. The unit was well appointed and had the amenities we wanted for our stay. It was great to have a fully functional kitchen as well to prepare food, drinks, and store leftovers.The area was under construction which didn't affect us and it was nice to see they were working to update the area. Overall it was a great stay and I look forward to visiting again." }, { "user_review_posted": 57, "user_total_helpful_votes": 21, "expertise": 0.00167831030738, "user_cities_visited": 318, "review_days": 0.15826944140197102, "helpful_class": 0, "review_text": "My wife and I thoroughly enjoyed this hotel from the moment we walked in. We were greeted immediately by the staff and were offered a glass of ice water as we were checking in.We were given a corner room (1002?) which appears to be one of the smaller rooms - at least on our floor - but it gave us great views. (I always look at the fire escape plan in hotel rooms to look at the various room layouts and sizes). Anyway, it sufficiently spacious for a king bed, sitting area, refrigerator, desk and a full bathroom with bathtub.This is an old hotel that has obviously been restored and upgraded over the years. I had read in some of the other Trip Advisor reviews about it smelling musty. My wife and I didn't think so. It was very clean, and if anything it had character. Have you ever bought a piece of clothing that has a label that says it has slight imperfections, but that's what gives it character and what makes it attractive?I also read in other Trip Advisor reviews about the homeless people in the area. Guess what, San Francisco has great weather that makes it comfortable for the homeless. This is also true of Washington DC and San Diego. If you are uncomfortable about this fact then you cannot stay in any hotel in downtown San Francisco.The cable car and trams stops are within easy walking distance. We took the cable car to Fishermans Wharf and the F Line Tram on the way back.I read another review talking about where to park our car. It was correct. Right next to the hotel there's a small parking garage. $25 overnight during the week and $30 over the weekend. The hotel also offers parking at a higher rate.This is not a 5-star hotel, but it's a great 4-star hotel with great value. I will stay there again if I have the opportunity and would recommend it to friends and family without hesitation." }, { "user_review_posted": 17, "user_total_helpful_votes": 9, "expertise": 0.002459904849063, "user_cities_visited": 7, "review_days": 0.072836801752464, "helpful_class": 2, "review_text": "This was a stay booked on Hotwire.com so we didn't know what we were getting but we are so thrilled, we will be back. Older apartments that have been converted to a hotel so small kitchenette, comfy KS bed, great pillows, filtered water in lobby, intimate and attractive pool area and of course, the LovinOven for thin Crust pizza right on sight. Chairs and towel sign out for the beach.2 blocks off the beach with the Food Pantry right out the front door to the left. Just so convenient. Only complaint is the air conditioners are old and very very loud.Staff was wonderful, courteous and helpful every single time. Don't think I held a door the entire trip!" }, { "user_review_posted": 18, "user_total_helpful_votes": 8, "expertise": 0.0020473966187300003, "user_cities_visited": 58, "review_days": 0.46495071193866305, "helpful_class": 0, "review_text": "Room 1048 great room, very clean, spacious. The entire experience was outstanding from the wet face towels offered to us on arrival whilst checking it to the delicious drink. When we entered our room we were also presented with a very useful tote bag. We also had 1 hours worth of free international phone calls. Our room key entitled us to free travel on one of the open buses. Each floor had an ice making machine and a soft drinks dispencer. Great location. Will definitely stay here again and highly recommend it." }, { "user_review_posted": 143, "user_total_helpful_votes": 72, "expertise": 0.002334088729322, "user_cities_visited": 110, "review_days": 0.09529025191675701, "helpful_class": 0, "review_text": "This hotel was a very nice surprise right in the heart of San Fran tourist area. Reasonable priced and a very nice room. The room has been completed updated with a very large bathroom and comfortable beds. Free parking in San Fran is a huge plus. Highly recommend staying here. Pleasant and easy check in." }, { "user_review_posted": 646, "user_total_helpful_votes": 288, "expertise": 0.002054076913958, "user_cities_visited": 156, "review_days": 0.9101861993428251, "helpful_class": 0, "review_text": "We booked the ACME Hotel because of the location. Even though we felt like it was a good distance from everything we wanted to do in Chicago, once we got there we realized that the location was even better than we had thought. It's right around the corner from a main subway line which was very easy to use. (We took it directly from the Midway Airport for about $3 each) It's right near a couple of main bus stops, and close by are great restaurants and pubs as well as Andy's Jazz Club that has a reasonable cover to get in and it great night time entertainment. It was an easy walk to the famous Portillo's Hot Dogs, and right around the corner was Rock Bottom Brewery and Restaurant. They had amazing tacos and burgers as well as many different house brewed beers.The staff here were very friendly and helpful. Check-in was quick and easy, and the room was fantastic. It had all of the amenities that one could want while away. We had lots of towels, the bed was comfortable, they offer laundry service if needed, and they also offer daily morning coffee delivered outside your door for free! It comes in a thermos so that it's kept hot and is made by the West Town Bakery downstairs that is attached to the hotel. It's a great little local place and their coffee is fantastic. They also serve donuts and muffins as well as other pastries. You can purchase their coffee beans to take home with you, as well as the thermos's.There is a bar that is part of this hotel for drinks in the evening, however we did not check it out, so I can't comment on that.There are some comments about the wait for elevators. I feel like you get this at any hotel. It is what it is. We didnt find the elevator wait times to be too inconvenient, and the walls inside are covered with music records like The Cars, Lady Gaga, John Lennon, MGMT, The Ramones, and Led Zeplin. It was very cool.They have little chalk boards on each door where you can write your name, or a funny saying.Check-in time was after 3pm, but when we arrived in the morning our room was ready for us. They were very accommodatingWe found the hotel to be quiet at night. We were never bugged by any noise or commotion at all. It was a very pleasant stay and we would definitely come and stay again should we visit Chicago in the future." }, { "user_review_posted": 22, "user_total_helpful_votes": 28, "expertise": 0.0060686306962370005, "user_cities_visited": 15, "review_days": 0.807776560788608, "helpful_class": 0, "review_text": "My husband and I have been to Las Vegas twice a year for the past decade. We have stayed at every hotel range in Las Vegas. Park MGM is a happy medium: not too much glitz-and-glam, but not too shabby either. They have done a very good job with the renovation: the white/olive green color scheme is much more modern and fresh. The casino floor and the room seem fresher and not too dated (I came into the Monte Carlo casino floor before and it was OLD!)Personally, I loved the self-check in kiosks. You do have employees standing there to help you; you're not on your own to figure out the machine. But it's really simple enough to figure out yourself. The hotel employees are very welcoming and warm. They understand that the self-check in kiosks are not everyone's cup of tea, and they try their best to guide you through it. I myself did not have any problem checking in.The room was on the smaller size, but the new color scheme makes it look more updated and relaxing. I especially love the eclectic picture gallery on the walls. They add a nice, tasteful interest to the room. The bed and pillows were very comfortable. The pillows were actually firm enough that you only need 1 pillow to sleep (vs some hotels have pillows that are basically not there; your head sinks right through them). And because this hotel is newly renovated, they understand the need to have easily accessible power outlets in the room. There are power outlets EVERYWHERE!!! Either side of the couch, either side of the bed, multiple outlet on the walls, etc. When I was at the New York New York, I had to pull the bed out away from the wall, unplug the clock radio, just to plug my cell phone in. You're not gonna have that problem here.The air conditioner, I agree with most reviewers, is not strong enough. At home, my husband and I usually set the room at 68 degree to sleep. In this hotel, setting the thermostat at 68 degree is nowhere near cold enough. We had to set it at 60 to be able to sleep comfortably. And we were there in the middle of winter. I'm not sure how the room would be in the middle of summer.The bathroom was small. There's only a shower, no tub. The shower was big and the water pressure was really nice. There are not that much room on the sink's counter, so if you have a lot of products, it's gonna be a little cramped.There is no fridge and no microwave. But that's actually very consistent with other hotels on the strip.My favorite part of this hotel was Eataly. It's like a whole Italian marketplace. You can get really good food here. That said, there is no budget-friendly food court here. All the restaurants are pretty pricey. They got rid of the buffet (thank goodness, the last time we went to the Monte Carlo buffet was horrible). If you want cheaper food, there is a bunch of budget options right across the street.The location of this place cannot be beat. It is pretty much center-strip. It's walking distance to the T-Mobile Arena. There are shopping and dining options for every budget all around the property.The price of the hotel is also pretty reasonable. If you stay at any hotel on the strip, you have to remember the $40/night resort fee & tax added to your room rate. That's very standard. Even the old-as-dirt Stratosphere charges resort fee. It's just standard Vegas.Overall, the new Park MGM gives you a little bit better experience for Las Vegas hotel, compared to other older 4-star hotels on the strip. It's comfortable and welcoming." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.198795180722891, "helpful_class": 0, "review_text": "We stayed here for two nights to shop and dine for Christmas. My family and another, both families loved the accommodations, service and value provided for our stay. Please remember - this is San Francisco, it is very pricey to stay here. Go to Walgreens around the block and buy some snacks and bottles of water if you need to. Westfield is across the street, Metreon is a 15 min walk, Union Square 10 min walk. BART and Cable Car around the corner. Can't be beat.We required a fridge, asked and one was provided to our room. Yes, it can be a little noisy - but you are downtown SF! Overall for what we paid I am extremely satisfied with our stay." }, { "user_review_posted": 496, "user_total_helpful_votes": 159, "expertise": 0.001445971390232, "user_cities_visited": 189, "review_days": 0.774370208105147, "helpful_class": 0, "review_text": "We went to Miami for a long weekend trip. We stayed here for 3 nights in room 406 ($230 per night). The hotel offers valet parking at $35 (or $30) a day, but we found a public parking 2 blocks away (on 7th street & Collins Ave) which only charged $20 per day, so ended up parking there. Check-in was fast and staff were friendly. The concierge area looks retro and nice \u2013 very boutiquelike. However, we were disappointed once we got to our room. It was on the smaller side and outdated, had a king size bed but we barely had space to put our 1 luggage anywhere. The bathroom was even smaller \u2013 so had to put our toiletries on our night stand next to the bed. You couldn\u2019t even hang anything besides one towel in the bathroom. It was also right in front of the bed and had a semi-thru door, so you can see when your partner is on the toilet and hear their whole business. It would also be nice to have a curtain or blindes for the small window in the bathroom, since the lights would shine in every night and since the bathroom door is see-thru, it lit up the bed too. Also, the walls are very thin\u2026 you could hear our neighbor when they went to the bathroom, people in the hallway at 6 am every morning. Besides that, the hotel definitely needs some updates to their rooms.Breakfast is included between 9 and 11 am. You would need to get the voucher every morning from the front desk and get seated in front of the hotel. However, the breakfast is very minimal (bagel, toast, muffin, scrambled eggs, sausages, potatoes, cereal, watermelon \u2013 that\u2019s it). You can get coffee, water or orange juice only.The location of the hotel is superb though \u2013 right on Ocean drive. Beach is just across the street and the hotel offers beach chairs and beach towels for each room \u2013 which is a great touch! The room also had cute white bathroom robes. Many restaurants in the area to try from \u2013 everything in walking distance. But the location is the only thing that is positive about this hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.297371303395399, "helpful_class": 1, "review_text": "Everything about this hotel is excellent. The personnel are very professional and at the same time very friendly. Also very knowledgable. Gave good recommendations on restaurants within walking distance. Location only a few blocks from Chinatown and North Beach and 15 minute walk to Union Square. If you don't feel like walking they will put you in their free limosine which operates from about 4-7:00. We used it twice and just gave the driver a tip. Nice extra!. Took an interior room and it was totally quiet. No view, but no noise either. Lots of restaurants nearby and a CVS and 7-11 within a block if you need supplies. This hotel is first class all the way! The rates are pricey during the week but very good for this city on the weekend." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.8148959474260671, "helpful_class": 1, "review_text": "After reading some no so flattering reviews online I wasn't sure if we wanted to stay at the Park MGM for our 32 anniversary. I read things like the green base color was a terrible paint scheme, check in issues with the automated system, limited restaurants , inferior toiletries and so on. I was so concerned I called reservations to cancel. After speaking with a rep she convinced me to keep our reservation. I am glad she did. I mean really .... when you turn out the lights and go to bed all hotel rooms look the same , right? The color scheme was perfect, check in and out was a breeze ,the on property food was amazing and the in room toiletries were perfect.Some Vegas rooms we have stayed at had flat pillows and a less than comfortable mattress. Our room was more than adequate and was located at a great location on the strip. Some hotels you need map quest just to navigate to your room and you still get lost. The Park MGM was by far the easiest to navigate we have ever been to. Is the Park MGM the biggest hotel with all the frills, no. But it makes up for it in so many ways. Like it isn't so big you get lost in the crowd. It was like the staff was trained to please us at every encounter. We stayed for 3 days and to my surprise after breakfast each day our room cleaned when we returned. We have stayed at over 10 properties in Vegas the last couple of years and all of them were more per night than the Park MGM. Not a one of them matched the feeling we received from everyone who worked at the hotel. From the front desk to the wait staff to the sports book employees and even the on site security detail. We ate at the property 4 times and not a single item was overpriced. Upon leaving I overheard some Park MGM executives having a customer service meeting in one of the restaurants. I interrupted the meeting to tell them of our happy experience. I also told them I was about to write my first review ever because how could all of the negative reviews I previously read get it so wrong. I guess if you are looking for something to complain about you can always find one. All I can say is we didn't have a single issue." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 5, "review_days": 0.08652792990142301, "helpful_class": 1, "review_text": "When we first arrived at the hotel the rooms were not prepared prior to our visit. We had booked the trip in advance and were not early, yet instead we had to camp in the small lobby. The revolving doors in the entrance became a bit of a problem since we had large bags and it was directly lead into the driveway where cars would frequently pass. The hotel was situated in a safe, central neighborhood and was close to Whole Foods, The Philips collection. The rooms were spacious and the service was satisfactory. All in all, the Holiday Inn is a worthy place to stay!" }, { "user_review_posted": 295, "user_total_helpful_votes": 99, "expertise": 0.001518934314787, "user_cities_visited": 260, "review_days": 0.046002190580503005, "helpful_class": 0, "review_text": "We had an \"A\" room, which was very nice and clean, and plenty of room for the two of us. Our wash machine had a broken handle which makes it tough to use and the dryer vents into the room, which made both of us sneeze like crazy, and it never dried our clothes. One of my problems is being so close to the airport. We were on the third floor facing the guest parking and it sounded like the planes were coming in the building. They do in fact, fly very closely overhead. Not very comforting. Also, I work out on a regular basis, so am in decent shape, but the walking to and from the Strip got old. The free shuttle fills up quickly at certain times of the day so you don't always get to ride the shuttle. Cabs don't sit around so they have to be called, so more waiting. There is no shuttle service at 5:30 pm so if you want to have dinner before a 7:00 show you either have to take the 4:30 shuttle and kill time, or get a taxi. There is also no shuttle at 12:30 so if you wanted to come back for lunch it would have to be either early or later. Not really convenient for guests when you are located so far away from all the action. We had problems with our TV and after the third visit they changed it with the room across the hall.There is a pizza place in the plaza with good pizza, an Einstein Bros Bagels, and also an ABC store for smaller food items.The staff is super friendly and the accommodations are nice, it's just too noisy and too far from Vegas action for me." }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 8, "review_days": 0.039978094194961004, "helpful_class": 1, "review_text": "Fortunately I only had to stay for one night. This motel like hotel is a dump. Rooms are old and bathrooms are tiny. I'm not sure if I was clean or more dirty after my shower. Fridge was falling out of its' cubby hole. The bed and pillows were of poor quality.This hotel needs an update.Also, I suppose I shouldn't expect much from a 'free breakfast' anywhere in Vegas but their breakfast spread consisted of frozen pancakes, Eggo waffles, hard boiled eggs, and toast. Why even bother?" }, { "user_review_posted": 58, "user_total_helpful_votes": 36, "expertise": 0.002903050295441, "user_cities_visited": 40, "review_days": 0.215772179627601, "helpful_class": 1, "review_text": "The hotel is OK, however, the interior in the rooms is a bit outdated. I didn't like it. The bath also had a mixture of retro and modern which doesn't fit together.The WiFi was very slow. For the price I'd have expected more." }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.423877327491785, "helpful_class": 1, "review_text": "We originally price lined this and were disappointed that we got a hotel so far from Pike place market. but we got a great deal on the hotel! When we arrived there, everything was very clean and staff is very friendly. We found out they offered free shuttle services to pike place every 1/2 hour so it was extremely convenient!!! I would definitely recommend this hotel for future stays!" }, { "user_review_posted": 16, "user_total_helpful_votes": 6, "expertise": 0.0017102504689390002, "user_cities_visited": 12, "review_days": 0.1013143483023, "helpful_class": 1, "review_text": "I had a great time while staying at ocean reef. I got there before check in and they held on to my bags while I hit the beach! Which is a block away! The staff was friendly. Marcelo was GREAT! My only complaint is that the pillows sucked. Would defiantly stay again and recommend!" }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 7, "review_days": 0.043263964950711005, "helpful_class": 1, "review_text": "Pros: Great staff, good service, wonderful location, good conference facility.Cons: Lukewarm showers, small guestrooms, charges for in-room internet, charges to hold your bags after you check out of your room.For $269 per night I would expect free internet, hot water and complimentary bag storage!" }, { "user_review_posted": 36, "user_total_helpful_votes": 35, "expertise": 0.004609707357141, "user_cities_visited": 121, "review_days": 0.45016429353778703, "helpful_class": 1, "review_text": "Our stay at the Chancellor was fantastic. Surprisingly thoughtful amenities, from a jar of cotton balls and Q-Tips (and a rubber ducky!) in the bathroom and a varied selection of pillows on request to strawberry water and fresh fruit in the lobby. The amenities you expect from a higher-priced hotel (comfy bed, iron/ironing board, hair dryer, in-room safe) are all there as well. When we told the friendly and accommodating front desk staff that our ceiling fan didn't work, it was fixed within an hour. The hotel also has an excellent green incentive: for each day without a change of bed linens and towels, you get a $7 coupon for the in-house restaurant, Luques, where we enjoyed three tasty and well-executed breakfasts. The location -- literally right on Union Square -- couldn't be better. The Powell Street BART is about four blocks away, and the cable car stops right in front of the hotel. We like to walk, and it was an easy hike from the Chancellor to Japantown and the Embarcardero. (And, for those who care about such things, which we do, there is a DSW just down the block.) Of course, nothing is perfect. As the website clearly states, the rooms are from another era and thus smaller than what many 21st-century travelers are used to. We had to move things around a bit to be able to open the curtains and the nightstand drawer. Also, a night light would have been helpful, especially with that well-marked but still potentially toe-stubbing step up into the bathroom. Other reviewers have noted the street noise, but once the ceiling fan was fixed, we were able to shut the window and block it out. Still others have mentioned the presence of nearby homeless people, to which I say, \"Welcome to San Francisco.\" Homelessness is a sad fact of life in one of the most expensive cities in the United States. In general, though, I can't recommend the Chancellor highly enough. We will definitely stay there again the next time we're in SF!" }, { "user_review_posted": 30, "user_total_helpful_votes": 7, "expertise": 0.0010224723233660002, "user_cities_visited": 156, "review_days": 0.27327491785323105, "helpful_class": 0, "review_text": "Room was great! Onsite restaurants were great! Beach access was great! Very hospitable. Yet, too busy for us. Wakiki is very noisy and congested. Also, hotel concierge \"fees\" were pricey and just a way to constantly try to upsell time share/condos and over price tours, which you can do on your own if you know how. REally wasn't our style." }, { "user_review_posted": 67, "user_total_helpful_votes": 17, "expertise": 0.001121502714827, "user_cities_visited": 25, "review_days": 0.41292442497261705, "helpful_class": 2, "review_text": "I literally chose this hotel based on Trip Advisor reviews! I needed inexpensive, and I wanted to be on the East side of Waikiki for easy in/out traffic for visiting my daughter at University of Manoa. It is a modern boutique hotel a block from the beach with many ocean view rooms. Consistently among the best pricing on Waikiki for a decent hotel (usually under $200/night and includes breakfast). Smaller/inexpensive hotel...So rooms and hallways are small and spare. No pool or fitness center. That is expected for a smaller boutique hotel at these prices. Here's what gives the hotel it's excellent ratings - the extras...cool scented towels and fresh pineapple juice upon reception. Aroma therapy in the room. That means when you're out all day and return exhausted...your room smells like a plush day spa. Location puts you in walking distance of most anything in Waikiki. One block from beach. Beach towels and toys included. Breakfast included. Nice comfy beds. Free DVD rentals. Free wi-if. Pet friendly. Many little extras that add up to feeling pampered at bargain prices." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7508214676889371, "helpful_class": 0, "review_text": "Hotel was fine but I think it's outrageous to charge people $20 per night for internet when the rooms were $200+ a night. I had free WiFi in any hostel in Honduras that cost a tenth of the price per night." }, { "user_review_posted": 33, "user_total_helpful_votes": 7, "expertise": 0.0009194894994290001, "user_cities_visited": 21, "review_days": 0.755202628696604, "helpful_class": 0, "review_text": "Hotel is dated but the location is wonderful if you don't mind walking - but also easy access to Uber and cabs. Three of us were just in on Saturday and out on Sunday - we didn't really plan to spend much time at the hotel much except to sleep. We all arrived early and the were able to check our luggage in and have it stored in a secured area so we could go exploring - same on the day leaving - really appreciated this amenity! Check in staff was friendly and helpful - for as busy as the hotel was - this was the Chicago marathon weekend and the city was crazy with the 44,000 people downtown. Rooms were comfortable - if your on the road side - expect city traffic noise - but we all went in knowing that so we were fine. I would stay here again - various tours come through this hotel - we just ran out of time to do everything - :)" }, { "user_review_posted": 26, "user_total_helpful_votes": 16, "expertise": 0.0028772948336, "user_cities_visited": 10, "review_days": 0.5815991237677981, "helpful_class": 1, "review_text": "We stayed at the D this past weekend for 3 nights for a couple's weekend away. We arrive on the Friday after Thanksgiving and departed on the next Monday (3 nights).Upon arrival, there was friendly and free valet service. The valet guys were great (and fast) all weekend. There did not appear to be a lot of shuttle options if you didn't have a car. There was also a designated Uber/Lyft pickup area near the valet station which we also used a couple of times.Check in was relatively quick considering we arrived right at 3pm. One word of warning... if you book a deluxe room, it appears the ONLY deluxe rooms they have are two queen beds. They were quick to offer us an upgrade to a higher floor king room for $20/night (they said this was a savings from the regular upgrade price of $50/night). We declined. I heard others receiving this same offer, so if you NEED a king room, you might as well go ahead and pay the extra up front to book one of the kings rather than booking the \"deluxe king or 2 queens\" since they don't appear to have many of those with an actual king bed.The room we had on the 18th floor was comfortable and suited our needs fine. Beds were actually really comfortable, and maid service every day really did a nice job cleaning things up - including vacuuming daily.One thing - there are no soda machines on any of the hotel wing floors. Also, every floor EXCEPT the 18th has an ice machine (per the front desk) - why have one floor in the entire hotel without an ice machine?All in all, we were quite satisfied and would stay here again. We would just know ahead of time not to reserve the deluxe if we wanted a king sized bed in our room." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.8959474260679081, "helpful_class": 0, "review_text": "We stayed here for two nights in June which was excellent. The staff were extremely friendly and helpful. The room itself was beautiful and spacious. There is a beach cart included which provided us with towels, two beach chairs and an umbrella which was extremely useful and unique, they also let us use one after we checked out! There is happy hour on each night which was enjoyable and cheap.The location is great- right on Ocean Drive and only across the street from the beach." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.770536692223439, "helpful_class": 0, "review_text": "Avoid this hotel at all costs. Everything in the rooms, from the carpet to the furniture is extremely old and dirty. I wouldn't be surprised if the rooms have not been updated since the 1970s. The giant mirrors on the walls are downright freaky; your bed will likely be surrounded by wall-sized mirrors and if you wake up in the middle of the night you will find yourself in the middle of an endless corridor of reflections in which you will be multiplied an infinite number of times. The stuff was helpful -- they moved me to another room upon my request, but that room was just as old and just as dirty (albeit fewer mirrors). The sound of dripping water in the bathroom (leaky faucet) did it for me and I ended up moving to another hotel after 3 nights.After I moved out, they kept charging me the 'facilities fee' (on top of the fully paid reservation). It took only three visits and even more conversations with the manager to refund the charges for the days when I wasn't staying there." }, { "user_review_posted": 17, "user_total_helpful_votes": 20, "expertise": 0.005601313680056, "user_cities_visited": 8, "review_days": 0.546002190580503, "helpful_class": 0, "review_text": "Prince Palace is located in Bobae area which is FAR from the other counterparts such as MBK, Siam Paragon, Platinum, etc. No restaurants nearby, so we ended up eating at 7/11 mart the entire time.The hotel room is nice, clean and spacious. Wifi is working, but a little bit slower compared to others. Facilities included fitness center which charges 500baht per person and swimming pool for free.Management and staff are accommodating, but not much of a customer service satisfaction.Overall is okay, but the highlight is their buffet breakfast!! A must try!" }, { "user_review_posted": 91, "user_total_helpful_votes": 88, "expertise": 0.004584514018476001, "user_cities_visited": 57, "review_days": 0.484665936473165, "helpful_class": 0, "review_text": "This is an Ibis hotel so you need to know what the brand offers. It doesn't do room service and fancy toiletries etc but we didn't need it and knew we were not getting that. Yes it is on the riverside so you are away from some of the noise of the inner city. We loved that. It was great to get back there after our sight seeing. Being on the river is fascinating. The brand and location were just what we ordered.Here is more of what we did get:A very well run hotelClean room with a comfy bed and the room had enough space for my thingsA good bathroom with shower, toilet and sinkA fabulous pool area over looking the river - it had great ambience around this areaEasy check in and check outHelp with a taxi when we needed itA nice lunch by the pool and happy hour cocktails at a great priceFor 5 baht we took the local walk on Cross river ferry to the main pier (out the hotel to the main road, turn right, walk for approx 250 m and then down an alley by the park to a small pier) - easy to use and goes from early morning to 11pm. - and a bit of fun!A good breakfast in an air con room or sit outside by the riverA bank ATM in the lobbyA 7/11 just down the alley on the main roadSenafest mall with lots of food across the main roadExcellent value for moneyWe had really good wifi the whole timeOur request for the 3 rooms we booked to be together delivered ( and upgraded to river view as well)Tip: taxis do struggle to find it so grab a name card in Thai from reception when you arrive and use that.Overall it was exactly what we wanted. Well done IBIS. 10/10 from our group who booked 3 rooms." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.49014238773274904, "helpful_class": 1, "review_text": "Front desk needs a little bit more training. Bathrooms and rooms need a little TLC and a good scrub.Views from the patios/balconies are worth it. Great pictures of ferry building and Bay Bridge.Next time we are going to try a different hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.672508214676889, "helpful_class": 0, "review_text": "We chose the Radisson Blu because our 4yo wanted a pool, and this hotel has two! the staff were so nice and made us feel welcome. Vincent the bellman made our daughter feel extra special by giving her a gift when we got there. And when they found out it was my husband's birthday, they gave us an upgrade to the executive level and a corner room.My only concern is that the hotel is designed to celebrate the ocean, but there were some unsustainable practices that I found disappointing. The only option for coffee in the executive lounge is to use K cups, which are terrible for the environment. We skipped the coffee altogether. And even though they offer pitchers of apple juice, orange juice, and milk, water was only available in water bottles. I hope that the management takes its celebration of the ocean further than a marketing tactic and improves its sustainable practices.All that said, the people were incredible and everyone who works at this hotel went out of their way to help us enjoy our visit. I would stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.021358159912376003, "helpful_class": 0, "review_text": "great location, great room, great service and great everything about our stay! We highly recommend this hotel, and looking forward to come back! We did not rent a car, but found so many places to explore around." }, { "user_review_posted": 118, "user_total_helpful_votes": 43, "expertise": 0.0016588213952420001, "user_cities_visited": 148, "review_days": 0.392661555312157, "helpful_class": 0, "review_text": "The DonatelloWe spent a week at the Donatello Hotel.It is a Wyndham Time Share Resort, although others can stay here.Upon check in they try the usual effort to get you to a T/S presentation. If you are \u2018firm,\u2019 they may leaveyou alone.First of all, the Hotel is aging and in need of upgrades; however, it was clean and the location is great.Remember this is a large City. We had virtually constant noise--honking, ambulances, sirens during our nights. Single pane windows definitely did not help, but I think we got used to it quickly and you just live with it.You are a short walk from Union Square and the Powell BART Station. So for us the value considering the location was very good." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 5, "review_days": 0.795180722891566, "helpful_class": 0, "review_text": "I am a infrequent traveler who loves a good bargain, and I usually stay in places using points. I visited this hotel for one night to celebrate my college roommate's 65th birthday, and I actually paid cash for the room, a very infrequent occurrence.The room was big and elegant, a bit over-the-top. The bathroom was exquisite, all in marble and perfectly clean. The mattress was firm, yet soft and the pillow selection was vast.The thing about this hotel was the service! I like staying in the St. Regis in NYC on the butler floor, but this service exceeded any I've seen before. It was quiet and discreet, but it seems they have a roaming staff of people there to make everything smooth. No waiting at the check-in counter, perfection all around. It was worth the price! I highly recommend this hotel." }, { "user_review_posted": 90, "user_total_helpful_votes": 18, "expertise": 0.000860642171466, "user_cities_visited": 17, "review_days": 0.619934282584885, "helpful_class": 0, "review_text": "This is, by far, my favorite hotel in the city. The room was great, Starbucks on site. The bar was comfortable and had a TV all to ourselves for an afternoon game. The location was good and near the WH. Tour buses across the street and multiple restaurants in walking distance." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.719058050383351, "helpful_class": 0, "review_text": "This place was moldy, there was a cockroach on the wall, their wi-fi was unusable, their showers go from freezing cold to scolding hot in seconds without you needing to touch anything. The air conditioning is only on/off, the breakfast buffet is not free and the only good thing about it is the bacon. The ONLY good things are the location and the staff. DO NOT GO TO HOTEL HARRINGTON IF YOU HAVE YOUR SMALL CHILDREN WITH YOU!!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.18674698795180703, "helpful_class": 0, "review_text": "Upon arriving I was greeted and assisted with the best service I have seen in awhile. You all have a very courteous staff. Justin Brown I believe his name was is Great! He went above me beyond to call my room and congratulate me on my anniversary, and offered any additional goodies that might make my anniversary better. Champagne and etc. Oh the view was beautiful. I will recommend this hotel to my staff and family when traveling to S.F. Keep up the great work!" }, { "user_review_posted": 16, "user_total_helpful_votes": 9, "expertise": 0.0026205450733750003, "user_cities_visited": 10, "review_days": 0.704271631982475, "helpful_class": 0, "review_text": "The room was spacious and clean, and the proximity to Union Station was quite convenient. I especially appreciated the great front desk staff: they were extremely friendly and sharp. I had arrived quite early in the day with no expectation of checking in, but the very helpful man who waited on me told me to try returning in half an hour. When I came back, I was assisted by a different staff member--a woman who had not helped me before but who nonetheless remembered me and my name. My overall impression was that this hotel is well run, and I would happily stay here again." }, { "user_review_posted": 1395, "user_total_helpful_votes": 329, "expertise": 0.001034653087487, "user_cities_visited": 434, "review_days": 0.8526834611171961, "helpful_class": 0, "review_text": "As someone who travels frequently, I was extremely pleased with my recent stay at Alexis Park. From the moment you arrive until you depart the staff goes above and beyond to care for their guests. The pools and hot tubs were very nice both extremely clean. The rooms are spacious, clean and comfortable. My only recommendation to the hotel is upgrade the toiletries in the bathroom" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.861993428258488, "helpful_class": 0, "review_text": "Beautiful hotel, with a fun look and feel. Borrowed bikes to ride around town\u2014a little rickety for hills, but an absolutely wonderful and unexpected perk. Staff was great\u2014helpful and informative. Restaurants within walking distance." }, { "user_review_posted": 109, "user_total_helpful_votes": 15, "expertise": 0.0005577673917640001, "user_cities_visited": 31, "review_days": 0.267250821467688, "helpful_class": 0, "review_text": "This hotel pretty much has it all. Friendly staff everywhere, nice large rooms, a good-enough gym together with a superb location i Fisherman's Wharf. There's not really much more to look for. The small market area in the lobby was also good for some \"emergency shopping\" was necessary :) So, overall, highly recommended!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.051478641840087005, "helpful_class": 1, "review_text": "Awesome location close to everything ...shops, shops, more shops and of course the beach. Helpful friendly staff. Second visit to Waikiki but first time staying at this location and would be happy to stay here again. Will be back soon" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.78039430449069, "helpful_class": 1, "review_text": "I and my colleague had gathering at the pool one cloudy afternoon. When we entered the pool, staffs were prepared to welcome us. Table was perfectly reserved for us. Sougath was so attentive getting our drink orders. He was so polite to each of us and all of our requests were clearly conveyed to the bartender Avinash. Both of them were professional and they know exactly how to execute their duties. Another server name Rona, was assisting us from time to time. She was smiling the whole time and was so kind to grant every single request we asked. These people are such a gem. In the middle of our gathering, Mr. Matar, the F& B Manager came to visit our table and made sure that no one will leave the place unhappy. He pampered us a lot during that time. Never on that time had we felt that the weather was not that good because of the warm gestures of Mr. Matar and his team. A round of applause to everyone." }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 33, "review_days": 0.099123767798466, "helpful_class": 1, "review_text": "We stayed here for 5 nights while on our DC vacation. The hotel was nice - nothing super fancy, but clean with very friendly and helpful staff. They were always ready to help hail a cab or make suggestions on what to do. We had a relatively minor incident in the restaurant, which was handled with professionalism. There is parking below - the spaces are pretty small, so if you are coming with a large vehicle, be prepared to squeeeeeeze out of your doors once parked and fold your mirrors in as you go down the small alley :)The room itself was fine - we were on the 7th floor facing the street. With my white noise app on my phone I didn't hear any traffic.The pool on the roof is a nice amenity. Be warned though, if you have trouble pulling yourself up a ladder, it's tough to get out as there is no super shallow end or steps built into the pool. We were with someone who had recent shoulder surgery so she couldn't use the pool.All in all, I'd definitely stay there again - you can't beat the location and the neighborhood has some great restaurants and shops...plus there is a Whole Foods a couple of blocks away for any snack or beverage needs." }, { "user_review_posted": 72, "user_total_helpful_votes": 27, "expertise": 0.0017102504689390002, "user_cities_visited": 34, "review_days": 0.10295728368017501, "helpful_class": 1, "review_text": "Great location for a convention - could not be better proximity to the convention center. . I did not realize when I booked it that it wass away from the strip. Turned out ok as there is a great monorail that takes you right to a number of the big hotels/casinos on the strip. I loved that is was a non smoking and non casino hotel so I didn't mind having to take the monorail to and from the strip.Super clean hotel and rooms. I read a review that said the hotel smelled great - that is true, it does smell clean and great! Great staff - friendly, accomidating and knowedgeable. I had three different employees take time to answer my questions andd give me a lot of good information. Pool area was also very clean. It was 112 degrees when I was there so the fact that it is shady in the later afternoon was a good thing.Great stay overall" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 190, "review_days": 0.22562979189485202, "helpful_class": 1, "review_text": "We loved this hotel, the service was great and the staff was amazing. We had to wait for our room and they went out of their way to compensate us. They gave us a bottle of wine of our choosing and then free breakfast at their restaurant. The room was amazing and was super comfy, and it had a great design! Would defiantly recommend it." }, { "user_review_posted": 86, "user_total_helpful_votes": 48, "expertise": 0.0025993754314110004, "user_cities_visited": 47, "review_days": 0.25520262869660404, "helpful_class": 0, "review_text": "Beautifully appointed rooms with great light and views -- rare in SF. Great bedding. Great lighting in rooms. Excellent room amenities. Excellent service at breakfast. Good location. Had a great room service experience with cheese plate and my favorite single malt." }, { "user_review_posted": 48, "user_total_helpful_votes": 16, "expertise": 0.001507962779065, "user_cities_visited": 27, "review_days": 0.5668127053669221, "helpful_class": 1, "review_text": "After visiting Las Vegas many times, my friends and I decided we would try a Fremont Street location. Four Queens hotel Was ridiculously cheap with no resort fee, however they charged an additional $20 a night to upgrade to the north tower. Not sure if it was worth it. If you plan to go to bed early you must bring earplugs...The room was fair, when checking in I had a huge stain on my pillow. The bathroom was the best part of the room. Also you can hear your neighbors as the walls are very thin. If you have a bigger budget I would probably recommend staying at a different hotel. Although I find the casino fun, very low-key" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "The hotel offered great amenities. The location was only 12 minutes away from downtown and 6 minutes away from Lake Michigan. The view of the lake was great from the room. I was very happy with my stay." }, { "user_review_posted": 425, "user_total_helpful_votes": 498, "expertise": 0.005578467070376, "user_cities_visited": 432, "review_days": 0.8220153340635261, "helpful_class": 1, "review_text": "We had high expectations of our July stay at Marriott's outpost of their luxe JW brand in San Francisco. To quote part of the chain's website introductory paragraph on the JW brand we were \"seeking The JW Treatment\u2122 \u2013 the brand\u2019s philosophy that true luxury is created by people who are passionate about what they do\" Perhaps our expectations were too high leading to disappointment. I had held off writing this review accordingly, thinking maybe our experience was an anomaly.The positive aspects included the excellent central location. Easy access to Union Square, shops, theaters, cable car. If you don't mind walking the hills, you can do what we did namely walk down to the Ferry Terminal at the Embarcadero as well as head in the opposite direction up to Nob Hill and Grace Cathedral. Naturally there were a lot of dining options in the area.The physical aspect of the hotel was as expected: clean, contemporary/modern, open design with internal hallways opening into the central atrium. The lobby was not on the ground level. The reception desk was on one side of the elevator banks, the bar on the other side. The restaurant was on the far side, opposite to the elevators. The elevators ran up the center of the central atrium and were of the glass bubble variety allowing you to look out into the atrium and the passing floors as you headed up.Our room was spacious, well-appointed and comfortable. We did not have much of a view but that was OK. The bathroom was large, the shower stall - no bath tub - spacious. The closet space was more than sufficient and there was an in-room safe. The shoe horn was appreciated. There was a room safe. The minfridge and all the usual contents were there for those able and willing to splurge on those. There were a lot of electrical outlets and the in-wall USB ports for charging were appreciated. Street noise did not bother us. We slept well.From check-in to check-out our interaction with staff - bellhop/valet, front desk, housekeeping, waitstaff - was polite but that was as much as we could say about it. Do not get me wrong, there nothing overtly unpleasant but it never seemed they were welcoming or happy to have us staying at their hotel. We certainly do not expect or need false/fake interactions or expressions but we had hoped to feel more at home. If our stay had been just one night I might ascribe it to the staff having a bad day or bad timing on my part but we were there 5 nights.We had decent breakfasts and had a few drinks in the lobby during our 5-night stay. Service was fairly prompt. Breakfast was pretty good. It was all OK.And OK was not enough for us in a JW. Even though we are not Platinum members though. we tend to favor Marriott properties when available and appropriate, and we looked forward to our first JW experience. but looking through reviews written since last summer it is clear even such an elevated status in the Marriot system does not ensure superior service. I truly wish I could give concrete recommendations; basics of accommodation and physical comfort were addressed but that was to be expected." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 2, "review_days": 0.730010952902519, "helpful_class": 2, "review_text": "Really love to go to up and above bar at this hotel coz as one harmony member I enjoy special discount also they got a really good deal on happy hour too. Another great impression for me is the concierge team which was very helpful especially a guy name Benz he help me a lots with getting info on places around Bangkok that I needed the information at the very time" }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 2, "review_days": 0.11391018619934201, "helpful_class": 0, "review_text": "Great location right near Union Station. Walking distance to Mall. Very nice staff - friendly and helpful. Nice to not be in a giant chain hotel. Had a nice small vibe. We were able to hop on the circulator to get around the mall very easily. Great spot for seeing the big sites." }, { "user_review_posted": 11, "user_total_helpful_votes": 1, "expertise": 0.000331016219794, "user_cities_visited": 3, "review_days": 0.8263964950711931, "helpful_class": 0, "review_text": "Room was great but if you stay here dont expect to sleep walls are paper thin and you hear every helicopter amd noise on Fremont. We were disappointed and when we told the staff they said yeah its always like that." }, { "user_review_posted": 13, "user_total_helpful_votes": 5, "expertise": 0.001756932243526, "user_cities_visited": 67, "review_days": 0.497261774370208, "helpful_class": 0, "review_text": "People tend to have a bad perception about Washington Heights, but I stayed at the Edge for 5 days for business, and I will definitively stay there when I return for vacations. Right next to the Subway, easy accesible from FDR and Harlem River drive, you avoid the inner city traffic and still feel close to the city. My room was small, but practical and it had a nice view of the skyline.The staff at the hotel were 5 stars, really accommodating and always willing to help. Anthony (I think that was his name) and the rest of the guys were so nice, and their service improved my stay.Breakfast could be improved, but it was enough to deal with the morning munchies.Fully recommended whether your visit is for business or pleasure." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 3, "review_days": 0.07995618838992301, "helpful_class": 0, "review_text": "After reading the reviews we took a chance on this hotel. I must say the room is quite nice but the staff made us feel uncomfortable and awkward from the moment we walked in. It was an unwelcoming check in process. They weren't rude but not friendly either. Be aware if you use a debit card there's a $100 fee when you check in, something I would have liked to know before booking. Since my stay I've been trying to contact someone about charges they have made about a book they accused us of taking, the books were not touched. They make this charge without notifying me, I just happened to catch it on my statement. When I call, I am left leaving voicemails and receiving emails in return. I feel like I am getting the run around. I wish the staff were the same quality as the room, pleasant. The only down side to the room was a light clanging happening the entire stay, but the view was nice and the bed was super comfortable. Would I stay again? Nope, I would save the frustration and stay someplace that seems like they would like me to stay there and not have hidden charges." }, { "user_review_posted": 23, "user_total_helpful_votes": 46, "expertise": 0.009599470374048001, "user_cities_visited": 47, "review_days": 0.27272727272727204, "helpful_class": 0, "review_text": "Stayed here for two weeks on business in the area. First, the whole area is really being built up. Once a shady place to go in Washington DC, now revival is at hand. With that said, the hotel is right near all the action, a short walk to \"The Hill\" across the street from Nationals Stadium and a half a block up from the Metro.Hotel was clean and my room, a King bed standard, was very good. Nice decor.Service was excellent. Dining options there are so so, tried it a couple of times, and for the price, you can catch better within a short walk.I would stay here again in a heartbeat." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.507667031763417, "helpful_class": 0, "review_text": "Disappointed on arrival to to told our room had been over booked and we had to spend first day at an other hotel and then be relocated back to original hotel. Not a very professional service. Hotel very services very expensive." }, { "user_review_posted": 16, "user_total_helpful_votes": 11, "expertise": 0.0032274081429990004, "user_cities_visited": 9, "review_days": 0.33023001095290205, "helpful_class": 0, "review_text": "The place is in the heart of Fisherman's Wharf, close to cable car stop so you don't really need a car. If you do happen to have a car, there is hotel parking that was full when we were there. Half a block away there is a city parking garage for half the hotel rate ($30/overnight).They did a beautiful job with the renovations. It's a funky, modern hotel, every detail was well thought out. The games room is such a great idea to attract families with kids. My son spent a few hours there every night after a day jam-packed with activities.I do have to mention the negatives. The A/C unit was so loud, it kept waking me up. We didn't complain, I just wanted a peaceful and relaxing vacation. They also forgot to make our room one day and we did call. The front has sent someone almost immediately.The front desk people were not overly friendly. They didn't seem to be very knowledgeable about the area either." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8083242059145671, "helpful_class": 0, "review_text": "Its a great hotel. Very convenient location.View from the room is fantastic especially at night. Staff are friendly and polite. Always serving with a smile.My husband and I enjoyed the services at the lounge.Food and drinks any time of the day.Its a great hotel to stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.11171960569550901, "helpful_class": 2, "review_text": "Before I begin, please let me explain I am not usually a person to complain in fact I would say very tolerant.Currently staying at the Handlery Hotel, checked in yesterday after a long drive to get here, we went to our room and it was OK, although a little disappointed with the standard. The room was VERY noisy, the air-conditioning had to be turned off as again was noisy. Could hear everything from both sides of the room from other guests. There are no curtains, just blinds which allowed the light from the street to shine in all night.Well at least I could get a refreshing shower to start the day (wrong)the shower doesn't work correctly, and the sink didn't drain correctly.I have just been to the front desk to inform them and explain very politely, as I felt embarrassed about complaining, they did not seem interested, no apology given, just to have our bags packed for 3pm so we can move to our other room. I do hope things get better, but on experience so far I don't hold out much luck." }, { "user_review_posted": 91, "user_total_helpful_votes": 25, "expertise": 0.001223426248252, "user_cities_visited": 43, "review_days": 0.17524644030668102, "helpful_class": 0, "review_text": "The hotel is an iconic landmark. It is not new and trendy. The rooms are smaller and obviously older and \"dustier\". We loved the charm and the first class service that came along with it. Because I am Hilton Diamond, we got access to the Executive Lounge that had GORGEOUS views as well as complimentary breakfast. Lots of the rooms do have smaller windows with no views. The restaurants and bars are expensive, but again, it was what we expected staying here. Overall, good experience if you are looking for historic/interesting." }, { "user_review_posted": 22, "user_total_helpful_votes": 4, "expertise": 0.0007723711795210001, "user_cities_visited": 49, "review_days": 0.6944140197152241, "helpful_class": 0, "review_text": "If location and good wifi are your only requirements then this may suit you. If you are looking for well appointed, quiet, nice smelling then look elsewhere. The double room was a trundle bed, the blanket was threadbare and the damp musty smell throughout the hotel was dreadful. Never again!" }, { "user_review_posted": 165, "user_total_helpful_votes": 87, "expertise": 0.0024495200264810003, "user_cities_visited": 119, "review_days": 0.378422782037239, "helpful_class": 0, "review_text": "My stay here was amazing! Is a excellent hotel near to all! A walking distance to Washington mall and museums. Very clean hotel and the rooms are perfect, comfortable beds, hot water, good a/c and extremely clean. The staff is awesome! Very friendly, helpful & attentive! This hotel have all that you need! A+ !" }, { "user_review_posted": 14, "user_total_helpful_votes": 11, "expertise": 0.0037042291262740002, "user_cities_visited": 15, "review_days": 0.060240963855421006, "helpful_class": 0, "review_text": "I came to stay at Renaissance today! The told me they are oversold and although I fully paid 640 USD for my room they cancelled my booking.I am not even sure if I am going to be refunded through the 3 rd Party that sold the room.They also said they booked a new room for me 30 Min drive away!!Not acceptable!" }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 3, "review_days": 0.9627601314348301, "helpful_class": 0, "review_text": "Pros- Friendly service from Embassy staff (excludes activities desk)- Great location you are a couple of mins from beach and main Waikiki stripBuffet breakfast and free drinks and snacks every evening for 2 hrs- Good gym, was being upgraded though when we were there- Spacious suite, separate lounge and both rooms had air co and 2 TVsNegatives- We were allocated a room next to the lift shaft. Avoid this if you can, rather noisy and messed with my sleep- Lifts in the Aloha tower are painfully slow- Staff that help to book tourist activities are a bit pushy and rude and expensive to use (try book it yourself or go straight to source). The pushy sell was not necessarily, some of them have no clue what customer centric service is." }, { "user_review_posted": 25, "user_total_helpful_votes": 6, "expertise": 0.0010548383537460002, "user_cities_visited": 16, "review_days": 0.059145673603504006, "helpful_class": 0, "review_text": "Stayed in a 2 bedroom unit on third floor. No elevator but worth the walk as it was very quiet. Unit was clean and comfortable with full kitchen. Ask for unit with pool view otherwise you overlook highway/parking lot. Location great, about a block off strip. Free shuttles, with convenient schedule, to several casinos. Pools were small but there were 5 of them. They do need more lounge chairs around the pools. Onsite restaurant ok. Food and prices not bad staff friendly but service a little slow. Tons of places to eat but we found eating off the strip was usually better, both food and cost wise. We are not gamblers so not sure I will go back to Vegas but would definitely stay here again if I do." }, { "user_review_posted": 84, "user_total_helpful_votes": 28, "expertise": 0.001507962779065, "user_cities_visited": 54, "review_days": 0.7081051478641841, "helpful_class": 0, "review_text": "What a pleasant surprise to stay at a hotel where you felt at home! We spent 3 nights during our trip to DC.The staff were all so gracious and couldn't do enough for us. The room was comfy and nice to have the kitchenette! The breakfast was bountiful of most anything you would want to eat. It was kept fully stocked as there were a lot of people.Loved being so close to the Capitol and walking distance to the Trolley stop. There were many restaurants just around the block." }, { "user_review_posted": 81, "user_total_helpful_votes": 34, "expertise": 0.0019275224321380002, "user_cities_visited": 153, "review_days": 0.436473165388828, "helpful_class": 1, "review_text": "The hotel is really well located in the heart of Fisherman's Wharf just one block from pier 39 and close to transport options to the other neighborhoods. Had an inconvenience when arrived at room 4046 and was badly smoking cigarette. Staff was really fast to find myself a new room but that's the only reason I won't give a five stars once they should be more careful before guest arrival. Wifi in the rooms are good and the fitness center well equipped. They also have a nice theme decoration in the whole hotel." }, { "user_review_posted": 96, "user_total_helpful_votes": 256, "expertise": 0.012836073412041, "user_cities_visited": 19, "review_days": 0.544906900328587, "helpful_class": 1, "review_text": "For me,Emirates Grand Hotel was a good experience.I think for businesses guys especially who comes for visiting or participation in exhibitions it's a good choice to stay.It's just two metro station to \"world trade center\" and just one to Dubai Mall.About the hotel,I enjoyed my stay,i welcomed with an Arabic coffee and i was presented by its ritual at lobby.My check in took time and i received my room somehow late. My room was 1212 ,a suite,it was comfortable and i enjoyed sleeping there. Bath could clean better. Breakfast was good enough. pool was good also and staffs were really helpful and welcoming. I will return to this Hotel and i recommend it to others." }, { "user_review_posted": 255, "user_total_helpful_votes": 74, "expertise": 0.001298535523665, "user_cities_visited": 145, "review_days": 0.37787513691128105, "helpful_class": 1, "review_text": "We stayed at the Luana Waikiki on a recent trip to Hawaii after reserving the hotel through a package from Costco (worth the membership even for this travel alone as I looked and looked at other configurations and this was the best by $100s).The hotel is one the main road in Waikiki and about a 5 minute walk from the beach at Ft Debussy park. The rooms were clean and the lotion great ( I'm a sucker for good smelling hotel lotion) and cleaned well each day. The pool was small but lovely with soft padded chairs. Take advantage of the available cruiser bikes and beach chairs to explore the beach and surrounding area as well as the DVD now ( like Redbox but included in hotel stay) for free movies and games so you can brush up on your Jurassic World or Aloha before seeing the sites. The rooms have two queen beds which is good for our family of two adults and two teens. Definitely get a room with a kitchenette as you don't want to each out all the time. There is a small convenience store with great sushi and good sandwiches right across the street (Whalers) and a reasonable grocery store for more items and better prices about .6 miles down Kuhio called Food Palace which is worth a walk to. Overall a wonderful stay and Luana Waikiki was part of that." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.001095290251916, "helpful_class": 0, "review_text": "Platinum hotel is very close ti the Strip. By car it is 5 minutes and parking is free in Vegas. If vou like to live on your own, it is a great place. There is kitchen with dishwasher in the suite. The only problem, that you have to bring a pot with you, because it is missing from the room. You can bake, use microwave also. There is coffe maker as well.You can chose a room with inroom washing machine and dryer. It is unique in Vegas, there is only two places where zhere is inroom washing machine. I dont't like coin inserted machines, they are not clean enough. Here this is not a problem.The restaurant and the indoor and outdoor pool with a hot tub is also on the 5th floor. It is also unique in Vegas to have in and outdoor pools as well. In summer and in winter you can swim. The restaurant is good enough. The food is ok, the a,ount of food and taste is good, but there are only a small variety of foods, but most people eats in the room, so it is almost empty. The service is week. The waitresses are not well prepared. From a Europen standard it is deeply under the value of the hotel itself. Cleanness depends on wich lady cleans your romm. There are some well prepared, but some are week. It is management problem. Bar is ok, prices are normal. There is free wifi in the hotel. The speed is average, which could be impove. Why to choose this hotel? Because it is undiscovered. While everybody wants to stay in a hotel with casino, which is crowded, noisy, here you can see the Strip from the hot tub drinking coctails, and for days you are alone in the pool. Like a self pool. Parking is only vallet, but the vallet parkers are flexible. If I would be the manager of this hotel, I trained the waitresses, the cleaning ladies for a real 4 star standard. And I would put pots and other kitchen facilities in the rooms. And I also impove the speed of the wifi. But as I see, more and more turists like the place, you van not even book now, in January for July. Good stay there." }, { "user_review_posted": 25, "user_total_helpful_votes": 6, "expertise": 0.0010548383537460002, "user_cities_visited": 47, "review_days": 0.88828039430449, "helpful_class": 0, "review_text": "I am a loyal Marriott guest and try to stay in Marriott properties whenever I can. Rooms were short in Chicago and with a very rigid cancellation policy I had no choice but to stay for over $500 per night. I assumed I would have the benefit of a JW Marriott considering the cost but that was not the case. The room was clean but dated. The shower and sink did not drain well. For $500 a night you would think they could put bottled water in the room, like the other Marriott properties do. The check in desk did not tell me where the executive lounge was located, I had to call to ask someone. At least my phone was working unlike a coworkers room.But the reason I will not stay here again is the problem I had with coffee in my room. I made a cup without a problem and put creamer in the cup. Fortunately I took the cover off and noticed that it was completely spoiled and floating in chunks on top. Disgusting.There is a W across the street and Residence Inn a few blocks away. I will not stay here again." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 4, "review_days": 0.635268346111719, "helpful_class": 0, "review_text": "Staff should not be allowed to use other rooms, specially when they are no stop walking in and oir of the room the entire night. I still remember that damn door noise all night, slamming back and forth." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.082694414019715, "helpful_class": 0, "review_text": "It was important to me to support the last family owned hotel in Honolulu. I had a very restful, peaceful, and calming stay at this location. The staff were professional and friendly. This hotel was in walking distance (within a mile) to store, mall, convention center, and beach. Cost was very responsible. The view is limited but I did not mind since I did not spend a lot of time in room. Accessibility may be an issue for wheelchair users or individuals having difficulty with stairs. There are about 10 stairs from street entrance to check-in counter. There is an elevator at the check-in level with access to upper floors. Site has a wonderful cooling pool and open coordinators." }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 13, "review_days": 0.775465498357064, "helpful_class": 0, "review_text": "Hotel charged me full price with not even partial refund or future credit when I couldn\u2019t get there due to the storm. Shame on you Hyatt and Hotels.com. I couldn\u2019t get through to you in the day of the storm and called both customer service. Hyatt said it was hotels.com. Hotels said they called Hyatt and they refused to credit" }, { "user_review_posted": 36, "user_total_helpful_votes": 7, "expertise": 0.0008336704794830001, "user_cities_visited": 24, "review_days": 0.7409638554216861, "helpful_class": 0, "review_text": "Great location, close to pier 39, fishermans wharf and loads of restaurants. What you would expect of a 4 star hotel, clean and comfortable and staff friendly and helpful. Breakfast was good in the hotel restaurant. There is a small museum part of the hotel which is worth a quick look and is free." }, { "user_review_posted": 211, "user_total_helpful_votes": 54, "expertise": 0.001132148682236, "user_cities_visited": 80, "review_days": 0.46878422782037205, "helpful_class": 0, "review_text": "My wife and I had a wonderful stay at the Sofitel Chicago Magnificent Mile Hotel. Our room, the hotel restaurant, service and location were fantastic. The staff at the hotel were excellent and did one of the best jobs of making us feel very welcomed at the hotel.They provided a welcome drink and and the restaurant gave us a welcome glass of champagne. We have been to Chicago many time and this was our best hotel experience." }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 9, "review_days": 0.301752464403066, "helpful_class": 0, "review_text": "Stayed here just one night for business on Capitol Hill. Very quick cab ride away. Walked to dinner near White House. Compared with many of the other big hotels, this one was $150 cheaper and much bigger room. On NY avenue but no road noise issues." }, { "user_review_posted": 3, "user_total_helpful_votes": 6, "expertise": 0.009599470374048001, "user_cities_visited": 4, "review_days": 0.119934282584884, "helpful_class": 0, "review_text": "I stayed here in October 2014 with a friend for a sightseeing trip in the Bay Area. This hotel is handy to all sorts of public transportation: the BART/Muni Metro station at the foot of Powell St, the cable car stops right outside the hotel, as well as various buses. We rented a car for two days of our week-long stay, and took advantage of the valet parking service for those two nights which was convenient but expensive.The room was clean, a decent size, and well priced for the location. The lack of air conditioning wasn't too much of a problem although it would have been nice to have the option. The staff were helpful and courteous.Overall, I was pleased to get a great price at a great hotel in an otherwise expensive location." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.78039430449069, "helpful_class": 1, "review_text": "this is a great modern hotel with Excellent staff and service. The Jumeirah brand is upscale and is at the same level as four seasons and RitzI will look for this brand at other locations during my travels" }, { "user_review_posted": 1, "user_total_helpful_votes": 8, "expertise": 0.038728897715988, "user_cities_visited": 2, "review_days": 0.11719605695509301, "helpful_class": 3, "review_text": "We were really looking forward to our hotel stay in Washington, and enjoy taking our kids to the pool. Our kids love pools (like most other kids). Unfortunately this hotel has a discriminatory policy against families with kids. We can't use the pool like others. Adults and seniors can use the pool anytime, but young kids (and their parents - cause what kind of parent isn't going to bring their kids to the pool) are only allowed a few hours in the pool a day.You're kidding me right? This policy causes a lot of headaches for everyone involved. Close to the end of Family Swim Time as they call it, we were harassed by another guest to get out. Words were exchanged. Then once our 'time was up' the pool police arrived, and we were told to get out immediately. Moreover, our kids are upset because they were only in the pool for a small amount of time. This policy BTW isn't posted anywhere that I could immediately see, and we were not made aware of it at check in. The website suggests this is a great place to stay with kids - yeah right!" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.44249726177437004, "helpful_class": 0, "review_text": "Nice rooms and great service!Complimentary wine hour at the lobby, nice crew and very helpfulSmall rooms but neat and very clean.Location is also great, walking distance from everything.........." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.08105147864184001, "helpful_class": 0, "review_text": "We stayed here for two nights while visiting on vacation. Our room was clean and spacious, and the staff was very courteous and helpful during our visit. We ate a breakfast as well as dinner at the hotel and the food was excellent. Close to Union Square and downtown which made getting around convenient. I would recommend and stay here again." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.35158817086527905, "helpful_class": 0, "review_text": "Very polite, friendly, and accommodating staff. Cookies in the afternoon and wine and food at evening reception was great. Nice breakfast selections. Room was very nice. Street noise with windows open at night can be pretty noticeable at times if you are in the front of the hotel. It did not affect our stay. I would recommend this hotel to anyone traveling to San Francisco" }, { "user_review_posted": 20, "user_total_helpful_votes": 6, "expertise": 0.0013461326271650002, "user_cities_visited": 10, "review_days": 0.54381161007667, "helpful_class": 0, "review_text": "We stayed at the Seattle Marriott Waterfront as a secondary selection for our originally planned St. Thomas adventure. The room was quite small, especially for the rate for that weekend, however, it was very clean. The \"water view\" was somewhat disappointing because it was a side view between buildings. The breakfast buffet was EXPENSIVE but the food was fresh and plentiful. Overall, I'm used to a bit larger facility especially for the cost of two nights in this hotel. If I return to Seattle, although the Marriott Waterfront is conveniently located, I will probably stay elsewhere." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.533953997809419, "helpful_class": 1, "review_text": "Me along with my wife stayed for 3 nights this week.. This is very much a reliable space..good and clean rooms, courteous and professional staff. The location is great as BTS connects effortlessly to most parts..We had a breakfast package and the food was delicious.. with continental and Thai food available.. Though the pool is in the next building it's not a deal breaker as we can walk easily into it..Overall they have maintained excellent professional standards with attention to detail.I consider this a great value for the time and money for the price we got..and for all those who look for a luxury accommodation within the budget..Keep up the good work" }, { "user_review_posted": 36, "user_total_helpful_votes": 24, "expertise": 0.003126264298061, "user_cities_visited": 42, "review_days": 0.27765607886089805, "helpful_class": 0, "review_text": "TwoIfus were vacationing in DC for 4 days. Washington Plaza hotel was very convenient to all the sites. Staff on every level was friendly and accommodating. The room was small but clean. I would stay here again." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.958378970427163, "helpful_class": 0, "review_text": "I stayed one night before my all day meetings the day after. Perhaps it was my room or this is what you get when you go to a hotel in downtown. The room was very clean and hotel was close to my interview location but those are the only good things about this hotel. The noise from street was unbearable. The constant loud buzz and heater did not seem to work after certain degree. I went outside and check to see if the noise is from cooler and it was not. I tried to call front desk and no one was responding multiple calls." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.32420591456736003, "helpful_class": 1, "review_text": "This hotel was exceptional. The hospitality was absolutely amazing all hotel staff were super friendly and super gracious with grand knowledge of the DC area. The best part they provide an hour everyday of complementary wine with cheese. The only down fall from the hotel were two things the Continental breakfast- which is charged $12 dollars a day with barely any great selections or options and two the cable would act funny from time to time. Either than those items mentioned, the area was spectacular. The hotel is located a few blocks away from Embassy Row." }, { "user_review_posted": 432, "user_total_helpful_votes": 161, "expertise": 0.0016990122639460002, "user_cities_visited": 106, "review_days": 0.046002190580503005, "helpful_class": 2, "review_text": "I unfortunately had to spend one night at the Grand Hyatt and despite the name, it is not grand. It is a construction zone and someone should have taken the decision to relocate key service aspects like reception or simply close the hotel until construction is complete. The rooms are large and spacious but unbelievably noisy if you are facing H street. I am listing to the garbage truck as I type this. I will not be back in a hurry." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.7223439211391011, "helpful_class": 1, "review_text": "Best hotel I have stay in my my life the staff make wow from I enter to the hotel , lobby was nice and very nice decor diplomatic suite is my favorite suite I would like to thank Night Manager Mr. Santosh and Islam at the desk. Thanks you h family \u2764\ufe0f\u2764\ufe0f\u2764\ufe0f\u2764\ufe0f\u2764\ufe0f." }, { "user_review_posted": 134, "user_total_helpful_votes": 100, "expertise": 0.0035127243622990003, "user_cities_visited": 76, "review_days": 0.9490690032858701, "helpful_class": 0, "review_text": "Great service, good location, nice concierge lounge.My room is clean and in perfect condition. Seems to be new in regards to bathroom features and is well kept. Nice size room and good size bathroom. It would be nice to have a fridge in the room but nevertheless is a nice room.Service at the restaurant was great. Good food, good service, reasonable happy hour prices for a JW.The concierge lounge had a great breakfast. Fresh fruit that looked good, pastries, eggs, bacon, coffee, and OJ. Not over the top but everything provided was prepared well and very good. The service in the lounge was good too.I really liked my stay at the JW and would come back." }, { "user_review_posted": 79, "user_total_helpful_votes": 73, "expertise": 0.004375838888679, "user_cities_visited": 78, "review_days": 0.133077765607886, "helpful_class": 0, "review_text": "Scent?! The moment you walk in- it smells AMAZING. I tried to ask multiple people but no one could tell me. It's okay if you want to keep it top secret, Intercontinental San Francisco. I don't blame you. But really, if you want to throw this girl a hint- I'll come back again and again. Ha!Location - great location. Uber was amazingly convenient, and there's great shopping nearby. We walked to many places. Only about a 5-10 minute walk to the cable car as well as Union Square. Very quiet location as well. Did not hear a peep in our suite from either neighbors or outside elements (cars, people, etc)Room - we had a corner, double junior suite. Very roomy. The only issue we had was that the beds were TINY. They were not queen size, BUT- that's probably my fault because I don't think this particular suite is advertised as queen beds anyway. It was a perfect way for my sister and I to work out our differences with personal space- LOL. Whoever falls off the bed first loses! :) No really, the suite was lovely, bathroom spacious, and I'll overlook that it was probably an ADA compliant room because of the features. We all know- ADA compliant rooms = bigger bathrooms :) Didn't miss the walk in shower anyway.Lobby - smells amazing. I think I mentioned that already.In Room Dining - good service, food was okay.Overall Service - great service all around from housekeeping to front desk.Will we come back? YES!!!" }, { "user_review_posted": 34, "user_total_helpful_votes": 14, "expertise": 0.0018887396070640002, "user_cities_visited": 20, "review_days": 0.369660460021905, "helpful_class": 1, "review_text": "We spent a quick 3 day weekend there with our boys (10&13). 2 bedroom suite was perfect for us. Amazing location right there in Ghiradelli square. Convenient continental breakfast, happy hour and car service. It is not inexpensive, but well worth it for the location and comfort." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.7009857612267251, "helpful_class": 1, "review_text": "I\u2019m a Local and I bring all my friends to the Hilton Bentley. Debbie the manager always accomanding our needs and is going above expectations. In the same property is my favorite Reataurant Santorini By Georgios. Also the Property is south of 5th top aeria save and walk distance to shopping. My Friends always complimenting the Beach Club and pool service. Also I need to mention that the rooms are oversized with excellent views and large balconies. They just had new furnitures and I love them." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 7, "review_days": 0.703723986856516, "helpful_class": 2, "review_text": "Check in 3pm, we arrived after 10 hour flight at 7am. No problem, the friendly staff pointed out their hospitality room that enabled us to freshen up before the hotel stored our luggage so we could go and explore Waikiki. Nothing was too much trouble. Rooms were clean and generous in size. Pool, spa and foot spa were great. When asked, a hot water kettle was available, breakfast was simple yet delicious. Location, off the busy Main Street, was perfect for us. Short walks to everything, including beach, trolley drop offs and inland tour starting points. I recommend for singles, couples and families." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6484118291347201, "helpful_class": 0, "review_text": "We had a great time in Chicago. The Talbot was perfect and close to everything. We were able to walk everywhere and having the little grocery store around the corner was the best. All the employees were so nice, and helpful. We will be back!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 31, "review_days": 0.313253012048192, "helpful_class": 0, "review_text": "\"+\" Hotel has great location in the middle of the Loop, so you could easily walk to the major sights (10-15 minutes). If you don't want to use hotel parking which is quite expensive, there are couple of public options also pretty close. Staff is affable, although we didn't have any specific requests to assess how helpful it is.\"-\" Room is clean, but outdated. With 2 small windows under the ceiling (6th floor) and damp smell it rather looks like den. Breakfast is organized right in front of the reception and number of tables is definitely not enough to accomodate everyone.Resume: it wasn't bad and for 2 nights stay this is a very good option but I believe owners shouldn't be that greedy and provide some basic comfort to the guests." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.516429353778751, "helpful_class": 1, "review_text": "Our stay was lovely. Nice, clean hotel with attentive staff. Appreciated the water offered at the door when coming back from a hot day in the city. However, at checkout we were hit with your \"amenties\" per day fee. I did not see this on the paperwork and feel this is a slight handed way to get more money out of your customers. Why not add that to the nightly cost (when they are cost comparing!) and let people leave on a happy note? Instead I felt taken advantage of and felt I was (again) paying for the nice stay." }, { "user_review_posted": 76, "user_total_helpful_votes": 27, "expertise": 0.0016144299842620002, "user_cities_visited": 58, "review_days": 0.105695509309967, "helpful_class": 0, "review_text": "No contest on the hotel overall service. Terrific. I've been to many hotels in Bangkok - and I wish I stayed in Sukhothai before. Great for business travelers.First good impression came just few minutes after my booking was confirmed. An email came in with pillow menu. My first ever receiving a pillow menu from the hotel that I am going to stay with - there might be other hotels that do this, but still this is excellent service for me.Clean, spacious, hi-tech room.. I am in awe as I walked in to the room. Oh, and they put a delicious chocolate truffle in my room. Tastes awesome.And next, the Colonnade Restaurant. This is where you go for buffet breakfast and lunch and dinner.I am most impressed by this lady attendant. Unfortunately I didn't recall her name (she has a short hair). She was one of the attendants wearing black suit. She'd welcome me every time I went to Colonnade - asked me how my stay was so far.. This small attention, shows her commitment to go the extra-mile. Please send my regards to her. I am sorry, I can't remember her name.Also, hats-off to the pastry chef - whom name I also can't remember. He offered best selection of available desserts of the day. My favorite was the honey toast with blueberry and vanilla ice cream. BEST!Will definitely return and recommend to others." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 3, "review_days": 0.45071193866374504, "helpful_class": 2, "review_text": "We have just returned home from 8 nights in Hawaii at the Aqua Aloha Surf Waikiki. Reading other reviews and not being there before we were both sceptical about what to expect but were more than pleased with our stay at the Aqua Aloha. We could not afford the top end pricing of beachfront but were more than satisfied with what we had chosen with Aqua Aloha,The rooms were clean and filled our needs of being clean and comfortable to sleep. They were on the older side but the fact the rooms were clean and serviced daily was a plus for us. We were more than happy with the breakfast provided. You just needed to choose what was suitable for you.The hotel is a couple of blocks back from the beach but this is no hassle as everything is within comfortable walking distance." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.31708652792990105, "helpful_class": 0, "review_text": "I have stayed at many hotels and this was the best service I ever had by far! Eddie at the front desk was remarkable. I asked for suggestions for restaurants and he even made the reservations for me. He was so pleasant and seemed genuinely concerned about my grandson and me. He always had a smile on his face and really \"made\" our stay memorable.Also Carlota in the dining room was fabulous. She was always there right away - the food was wonderful and she even gave me a coffee cup \"to go\". Very pleasant.All of the staff at this hotel were great. Very friendly - felt like being home.The hotel itself was clean and beautiful. Would recommend this hotel to anyone and the location was great also." }, { "user_review_posted": 33, "user_total_helpful_votes": 18, "expertise": 0.002537791018426, "user_cities_visited": 533, "review_days": 0.35542168674698704, "helpful_class": 1, "review_text": "Over these past decades, The Rembrandt in Bangkok has become an iconic hotel, especially for us who work in the travel and hospitality industry : it is a place where colleagues meet, socialise and exchange experiences. It's longtime (and equally iconic;-) GM, Mr Eric Hallin, has cultivated these relationships and ensured strong and enduring recidivism amongst his guests. A warm reception, friendly and competent staff and great food all contribute to the Rembrandt's success. I especially recommend upgrading to the Executive Floors, so that you can experience the very best of The Rembrandt and enjoy its lounge. In Bangkok, The Rembrandt is my home away from home." }, { "user_review_posted": 17, "user_total_helpful_votes": 7, "expertise": 0.0018887396070640002, "user_cities_visited": 105, "review_days": 0.292442497261774, "helpful_class": 0, "review_text": "Surprisingly superb staff from maid service to the porters who watched our bags after check-out to the security personnel who found my iPad and a bracelt that had been missing for 2 days to the restaurant personnel where we had breakfast. While I was there for the AJC Global Forum I never expected the conference to be run so well; nor did I expect the hotel personnel to be so caring and efficient." }, { "user_review_posted": 295, "user_total_helpful_votes": 66, "expertise": 0.0009758432965470001, "user_cities_visited": 131, "review_days": 0.8263964950711931, "helpful_class": 0, "review_text": "Stayed here as a splurge for part of a recent trip. The grounds and courtyard dining options all make you feel so relaxed and appreciative of the history that the property oozes. The rooms in the main building are understandably a bit dated for the price, but considering the facilities that come with it it's not outrageous. Some high-end boutique gift shops if that's your thing and the beautiful Banyan tree in the courtyard pulls everything together wonderfully for a sunset chillax." }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 7, "review_days": 0.306133625410733, "helpful_class": 0, "review_text": "This place is in a crappy location and the pool is sooo small! It is two blocks from beach which sucks because you get there and all you have is a towel or you have to pay to rent a chair for the day. There is NO WHERE to put your clothing so you have to live out of your suitcase and there is construction being done so the rooms with a view look into a construction site. The staff at the restaurant was unbelievably rude! We felt nickeled and dimed here. No one communicated anything to us! We had charges we didn't understand, the bartender was rude when we asked what was covered under our drink passes, the \"continental breakfast pkg\" does not exist. Don't waste time getting it. Lastly, when we complained the manager immediately confronted the people who were rude to us and then made them serve us breakfast. The lady called us out while we were eating making it soooo incredibly awkward. they offered to comp our room and upgrade us to the highest tier room and we still couldn't get out fast enough because we felt so uncomfortable. The area is not safe either, literally almost saw a robbery at the liquor store right down the street. Do not recommend staying here at all unfortunately." }, { "user_review_posted": 35, "user_total_helpful_votes": 15, "expertise": 0.001970334641635, "user_cities_visited": 17, "review_days": 0.360898138006571, "helpful_class": 0, "review_text": "This is my \"go to\" hotel when visiting DC. Located near George Washington University, the hotel sits on the edge of established neighborhood and student housing. A 24-hour CVS is conveniently next door.Quiet upgraded rooms, low key lobby and restaurant are relaxing. Staff is always helpful, polite. Secure parking available.Recommend for leisure, business and small to mid-size meetings. Within walking distance to White House and other DC attractions." }, { "user_review_posted": 68, "user_total_helpful_votes": 33, "expertise": 0.0022457178833130004, "user_cities_visited": 22, "review_days": 0.362541073384446, "helpful_class": 1, "review_text": "By average, I mean that it had everything that I expected for the money, handled competently. This is a smaller place, on the quaint side, if you like that sort of property. Not a place to stay for views, but well located in a downtown where if you pick wrong, you could end up in very sketchy area. The room (307) was good sized with a king bed, sofa, chair and coffee table. A small closet was located in the bathroom which was adequate, with a good size walk in shower. Pros: Friendly, professional staff was very helpful; nice breakfast and evening wine/cheese spread; chocolate check up was a nice touch; cookies in the evening (I'm diabetic, but they smelled heavenly). Cons: Water pressure was just OK, hot water took awhile; mattress was getting a little on the used side; decor, while clean and in good condition, was a bit dated to me; no a/c; windows were not locked when I checked in. Nothing to rise to the level of a complaint, but enough to keep the recommendation to a firm \"nice\", instead of blowing me away." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 2, "review_days": 0.326396495071193, "helpful_class": 1, "review_text": "Our stay at the Aston was amazing!! Check in was quick and easy. Our room was a bit small for the deluxe but the ocean front view made up for it. The room isn't fancy but it was comfortable and clean, just the way we like it. The staff is amazing, they are quick to help and keep everything running nicely. The convenience of having the bus stop right near valet made our excursions easy. I believe every bus and trolly stops there. Enjoyed the Tiki bar and grill and Wolfgang Pucks, again convenient. Overall we had a great first vacation in Oahu at the Aston Waikiki beach hotel. We'll definitely be back!! Mahalo!! Pics are all from our room on the 10th floor." }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 4, "review_days": 0.823110624315443, "helpful_class": 0, "review_text": "Location is close to Walter E Washington Convention Center. Also within walking distance to white house and national mall. Quiet rooms are ones facing the courtyard - not on 6th or Massachusetts. Breakfast has good variety. Workout room has good equipment. Indoor pool is nice. Great weekend stay!" }, { "user_review_posted": 61, "user_total_helpful_votes": 12, "expertise": 0.0008447244516070001, "user_cities_visited": 53, "review_days": 0.765607886089813, "helpful_class": 1, "review_text": "I found the location good, I wanted to be able to walk to some sights and this was good. Property has seen better days but acceptable for the price. What was not acceptable is being woken up on both nights. First night after late arrival to Bangkok was woken around 2am with other guests getting home and being dam noisy. Second night after enjoy a meal and a few beers over Khao SAN road, again woken, this time a group decided to use the room next to me to continue their party and music. Called reception they did make a difference but still chatty finally got back to sleep to be woken again around 5 am, they must of had enough sleep and ready to go again" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9353778751369111, "helpful_class": 0, "review_text": "From the moment we stepped into the lobby, we were greeted with genuine smiles by every staff member we encountered. At the complimentary breakfast, the staff went out of their way to attend to our every need, such as a charging station for our phones.The room was spacious, comfortable and clean. Although the hotel was full to capacity for the Labor Day weekend, we never had to wait more than a minute for a car to arrive.The location could not have been more perfect for our trip. It was just two blocks to the Walter E Washington Convention Center where we attended the Library of Congress' National Book Festival. The Convention Center Metro stop was so convenient for the times we were heading outside the neighborhood. Walking distance to Chinatown, National Portrait Gallery, and many other attractions.The suite included a full kitchen. Although the hotel does not serve wine at the evening reception, there is a Safeway just across the street.General Manager Niyi Adekanye and Director of Operations Sonnelle Gonzales treated us as welcome guests. Their graciousness and commitment to hospitality are also exemplified by their staff. We are looking forward to our next trip to the National Book Festival and would not think of staying anywhere other than our Homewood." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 6, "review_days": 0.576122672508214, "helpful_class": 0, "review_text": "This isn't the biggest or the fanciest hotel on Nob Hill. It's actually just across from a few of the the old grand palaces. But this place has personality and charm that other brands can't touch (or purchase). Walk in and have a look around. You will feel like you have travelled back to another - calmer - time.I had a perfectly furnished one bedroom suite with quite a view of the city. It seemed enormous and had all of the standard luxury touches, including a beautiful walk in shower (and tub!) room.A well kept secret. Well worth a stay.." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.129244249726177, "helpful_class": 0, "review_text": "I really was surprised, we like to stay in the smaller, not so \"chain type\" hotels.. This one was clean, nice, and very comfortable. The staff was friendly, and it was within walking distance to all the major attractions. We really enjoyed ourselves. Loved the little cupcakes, and the pineapple decore. The big touchscreen helps if you want to look for things to do around town as well." }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 9, "review_days": 0.10843373493975901, "helpful_class": 0, "review_text": "This was our second time staying here as a family. Prompted me to write a review. Very pleasant and comfortable stay. Will come here again.The beds were very comfortable to sleep in.The room was immaculate.The best part was there was no extra noise from outside or anywhere. Just like home.Thank YOU! to the hotel management for providing the utmost comfort to us as guests.We had a little issue at check out which was taken care of in five minutes.We will definitely stay at this place again.Highly recommend it." }, { "user_review_posted": 12, "user_total_helpful_votes": 28, "expertise": 0.011217771893044001, "user_cities_visited": 8, "review_days": 0.284227820372398, "helpful_class": 2, "review_text": "I can\u2019t say enough great things about The Four Seasons San Francisco. Of course the room and the furnishings are nice. The rooms are always clean. The view is unbelievable. As a former San Franciscan, the location cannot be beat.The circular drive and cutaway for drop offs make it easy for families to get in and out of cars. If you\u2019re taking mass transit, there are plenty of BART or bus lines that start and end a few blocks from the hotel. Forget something? No problem! Walgreen\u2019s is downstairs; Bristol Farms has a great organic food selection and plenty of shops in walking distance.My husband frequently stays here for business (approximately twice a month). The staff at the Four Seasons makes his travel schedule bearable. Housekeeping has noted his room preferences and always has his room with the correct pillow, blanket and soap preference.Our last visit was a true standout. We decided to take our only child with special needs to San Francisco for our first trip away with him. We were full of nerves and anxiety imagining the worst-case scenario. Little did we know the Four Seasons had us covered!After a debacle of trying to get to the hotel from the airport (saving you the long story), Joe, Concierge, arranged for a driver to pick my son and I up from the airport with a car seat in 10 minutes. He rescued a tired a mom and cranky, overwhelmed toddler. We were picked up from the airport in style and safely delivered to the hotel.Upon arriving at the hotel, our bags were sent to our room and Alex met my son and I at the check-in desk. Alex must have researched our son\u2019s condition because he immediately took us to our room to settle down. The room had a toy waiting for our son, three current movies (Finding Nemo, Minions and Lego), coloring book with crayons and fruit basket. My husband had a specific smoothie waiting for us too (our recipe made by restaurant).I knew our son was tired from a long flight and needed downtime. I ordered room service\u2026next hurdle. Our son is gluten free and dairy free with a very self-restrictive diet. The staff had the dietary restrictions noted and helped me figure out what to order. The food was delivered quickly and hot.The rest of our stay was equally attentive and heart warming. Were we surprised with the amazing service? No, the Four Seasons never fails us. However, we were truly touched by each staff member. We are grateful that they made our trip! We\u2019re looking forward to returning." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 1, "review_days": 0.607338444687842, "helpful_class": 1, "review_text": "Before giving a comment on this hotel!I would say I am a lover of Bangkok, but this tour in Bangkok at this hotel-U Sukhumvit Bangkok, I would say this is the worst experience for me ever!1. There is no air conditioner in the corridor. Too hot for customer!2. Once we get in to the hotel, there are many mosquitoes everywhere, lobby, corridor, even inside the room, we cannot get a good sleep in the tour! Just unbelievable!3. For the shower condition, the water pressure is not stable, sometimes warm and sometimes cold, and the water is not hot enough even you turn it to the hottest!4. One thing I have to mention, I stay this hotel for five night, the first day we stay, the cleaning staff press on the room alarm and just open the door at nine o clock in the morning, they did not make clear if the guest is still in the room, I was scared that when we open our eyes, the staff just stand in front of the door, I asked what she want and she just left and close the door, lucky that me and my girlfriend were not naked! About 11 o clock again, the staff just press the alarm again and ask if we need any laundry service! The second day and the third day the same! So I made a hard decision, I put the light on for not disturbing and stop their cleaning service! Every disturbing alarm just stop at that time!5. One of the reception is really really impolite! Her name is Naa! Please alert for this staff! We took a video of her impolite manner and will be complaint to the manager of this hotel!6. The key card is not working everyday, everyday we went back to our room and tried to open the door, it does not work and we have to go back to the receiption and request to change another key card! It continues for four days! Luckily that it was still working for our last day staying!That is unbelievable! This is really worst for me on this Bangkok trip! I am 100% sure that I will not stay in this hotel even it is free for me! Worst worst worst experience!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.44742606790799505, "helpful_class": 0, "review_text": "This was a great hotel for our 5 night trip in paradise. We were greeted with the friendly valet gentleman, Adam. Beverly checked us in with a smile and with cold scented towels and pineapple juice. We requested an early checkin and we were lucky we got it! Jackie, the housekeeping manager and Daniel, the hotel manager, greeted us as well and made our stay feel like were right at home.Little did we know Adam already met us up to our room and delivered our bags immediately. We received a hand made card with chocolates on our lovely king bed. We booked the junior ocean suite which was a great size for our long stay.The hotel is only 2 blocks away from the beach and close from the main strip. They offered us complimentary beach accessories such as towels, mats and boogie boards in addition to complimentary continental breakfast downstairs. Whenever we wanted to request maid service, they were on it. Dasleen tidied up our room perfectly! The other valet gentlemen were also very helpful which were Ryan and Paul.At first our tablet didn't work but they managed to fix it before we left which was great. We used it to order room service one night and it was delicious!I'm glad we chose this hotel for our spring break getaway. Wish we could have stayed longer and even thought about extending our stay but it was too expensive to change our flight dates :/ Hopefully we can come back next time but not get sunburnt! :)Mahalo for your hospitality!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.037239868565169004, "helpful_class": 0, "review_text": "We would like to express our thanks to Assistant Chief Concierge Miss Sukhontha Kongnaim. My friend left a pile of important documents in the hotel room last week and only realised this when he arrived at the airport. We were about to board and could not afford to return to the hotel. He contacted the hotel immediately and Miss Sukhontha Kongnaim took all the troubles to deliver the documents to the airport. Of course we had to pay for the taxi fee ourselves. My friend did not mind. He was so relieved getting back the documents." }, { "user_review_posted": 3, "user_total_helpful_votes": 19, "expertise": 0.030637390121004002, "user_cities_visited": 3, "review_days": 0.41182913472070104, "helpful_class": 3, "review_text": "Pool was so small that you could only dip in it. It would be so windy that the chairs would blow over on the left side. The balconies were also useless because of the winds every afternoon. Very small public spaces, far from some of the other grand hotels. Not worth the $." }, { "user_review_posted": 15, "user_total_helpful_votes": 55, "expertise": 0.017690977969031, "user_cities_visited": 5, "review_days": 0.76013143483023, "helpful_class": 1, "review_text": "The rooms are very nice with enough space for 2 people I was expecting the bathtub to be a bit bigger but overall the room is great. The morning breakfast is very crowded however if you go to the Japanese restaurant is very quiet and the service is great! Overall value for money" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.9173055859802841, "helpful_class": 0, "review_text": "Love the Moana Surfrider!! Top notch property. The staff made us feel very welcome. The guest services manager Chris went out of his way to make sure that everything was perfect for our 10 day stay. The poolside hosts Hulali, Lee, Gloria and Mo made our stay very memorable, they made us feel like family. We will definitely be coming back here." }, { "user_review_posted": 64, "user_total_helpful_votes": 48, "expertise": 0.0035308396778100004, "user_cities_visited": 48, "review_days": 0.374041621029572, "helpful_class": 1, "review_text": "Alright, lot to say about this hotel. First and foremost, would I stay here again. Yes, but it would not be my first choice. Because it is an \"Asend Collection\" it gives you the impression of something really impressive, it is not. Average yes, much higher priced average. Although I didn't research it, maybe not so much considering it is in Hawaii. On the good side, the location is great, the people super friendly and accommodating.On the down side, as I see many others have complained about, starting with the entrance, if you are handicapped, this is absolutely not an ADA compliant hotel in my opinion. If I had to get myself or my wife up those steps in a wheelchair, I don't think I could do it. It looks nice, but not easy for ADA people. The parking was by valet only and you really go into the driveway of the neighboring property. We did not go out late at night, but the valet (at a forced $25/night + tip) is not there during late night hours, so beware. The main room is OK in size, the restroom is odd shaped and had a very small shower. If you like baths, we stayed here twice, both rooms only had showers, no tub. Like others, I noticed the water had an unusual smell. Many complained here, and I can't stress it enough, the things that can keep me awake are light and heat. If noise will keep you awake, this is NOT the hotel for you. I kept double checking the sliding door to make sure it was closed, it sounded as if it was open the entire time. The wooden shudders do not do a very good job keeping the light out, but I understand it is the decor. The balcony is great, however view was horrible, and even noisier. We like to people watch so we watched the passing traffic and pedestrians. The second room we were in had the A/C until on the balcony making it even noisier and way to hot to sit out there, very disappointing. The A/C unit did not work very good, they seem to be in disrepair or not strong enough for the room size. Like others we attempted to keep costs down by eating in the room after shopping at the grocery store. We packed the small fridge, and I never did see any ice, when I asked where it was, they brought some up to me instead.We did not use the pool, looked beautiful but rather small, and where situated doubt it gets much sun. What I also noticed, other than the metal rail steps, there appeared to be no regular steps leading into the shallow end of the pool, very unusual to see.Except for the real low end Choice Hotels, most have breakfast, not here. So we bought milk and cereal for breakfast that we ate in the room. Considering the price, this was disappointing.Again, not horrible, but considering the price, it fell short in many areas. We would strongly look elsewhere before staying here again, but we would not rule the place out if it seemed where we wanted to be for location, but with the A/C issues, non-ADA aspects, noise issues, most likely would stay elsewhere." }, { "user_review_posted": 47, "user_total_helpful_votes": 44, "expertise": 0.004434678292144, "user_cities_visited": 11, "review_days": 0.8828039430449071, "helpful_class": 0, "review_text": "Literally 5 mins from the Airport, this hotel is enormous! We checked in at 4am and had booked for a day. The staff was extremely accommodating to our request in extending our checkout time till 2:30pm. The room service was quick. Had ordered food from the room dining menu and it was simply delicious! We couldn\u2019t enjoy the swimming pool facilities due to lack of time. The pool area is beautifully maintained and there is a small play area for kids as well. The sports bar was artistically designed with live sports playing on all TV\u2019s. Food here too was great. Although very short, but we enjoyed our stay throughly! Would surely visit again soon and stay a bit longer!" }, { "user_review_posted": 595, "user_total_helpful_votes": 134, "expertise": 0.000983034723323, "user_cities_visited": 202, "review_days": 0.864184008762322, "helpful_class": 0, "review_text": "There are some things that are really good at this hotel, the location (superb), the ambiance (boutique style), the beds, and the shower (sufficient water pressure). There were several things that quite frankly disappointed: relatively long wait at check out, dirty (filthy) windows, valet parking cost ($50 + $9 tax !!!), and only 2 nespresso pods (+ 1 decaf) with nespresso machine. Also our experience with room service was mediocre. So in the end I struggled with rating this hotel. Some things are superb, sone were average, one was poor. When you compete in the high end hotel business, all should be excellent to superb. Our experience feel short this time." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6155531215772181, "helpful_class": 0, "review_text": "I usually do not write reviews for hotels but I felt this hotel deserved a mention. They have complimentary wine, sodas, coffee and fruit available everyday. It adds great value when you are staying for a few days. Evening reception team was knowledgeable and informative. Aaron and Sarbi recommended some great activities and an awesome Chinese restaurant: house of Nanking." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.126506024096385, "helpful_class": 0, "review_text": "Despite people's personal political opinions, a chance to stay at Chicago's finest Hotel should not be missed. Trump International mixes the upscale atmosphere so many guests long for, with the amazing experience that only Chicago can offer. The genius behind the location alone is cause for celebration. Overlooking the wonders of the Chicago River and beyond, a magnificent view from the posh health club to your grand appointed suite, to the fine dining options, gives one the perfect setting for magic in the Windy City. Special thanks to Luis for all his support, going above and beyond to make the stay memorable with special consideration for a family member with special needs. Never once did our requests need extensive explaining - they were simply honored and executed, making our stay smooth and enjoyable. No detail is left to chance - it is noted that more thought was given to making the stay work for the guest than any other hotel \"chain\" we have visited before. Well Done, Mr. Trump." }, { "user_review_posted": 18, "user_total_helpful_votes": 5, "expertise": 0.001238245859232, "user_cities_visited": 15, "review_days": 0.6193866374589261, "helpful_class": 1, "review_text": "We've been to this resort once before, 4 years ago, being an owner at the smaller original Tahiti. We love this resort. I read a few pretty bad reviews right before our trip and wondered if it had changed. The person mentioned..seriously...bedbugs she 'heard' about from owners. That's a serious thing to say, making me question that reviewer's motives. Another few mentioned terrible hard sells to buy. I'll provide some observations of my own.We got a 1 bedroom with full kitchen this visit.Very clean, large baths with jacuzzi tub and...our favorite..STEAM showers! Wow we love that feature! The kitchen is fine, fully equiped, but our flat top stove needs replacement, the elements not getting hot enough. But overall we enjoy hanging here. Two tv's with an acceptable variety of channels. Washer and dryer in unit. I do not know if the 'hotel room' type units provide steam. I don't know if we got better accommodations being owners. We did sign up for an 'update' for owners. They offered us extra free stuff when we decided to cancel, but NO hard sell. Oh, and we love seeing the kitties scattered about the very large property. Ferel, I believe, possibly for rodent control, but they are also fed, I believe. Pool, lazy river, 2 24-hour hottubs..one adults only...2 BBQ areas. Long treks around sometimes, but seriously? Bedbugs? Ya, no way...As condos go we really like this one. Also constant shuttles to the strip, and daily morning one to Albertsons." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8614457831325301, "helpful_class": 0, "review_text": "Traveled all over the world Trump is the best by far!!!! Doug at check in was amazing. The facilities were perfect. Little extras make the stay so welcoming and fun!!!!. A class act from start to finish and the food was the best!!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.633625410733844, "helpful_class": 0, "review_text": "We stayed in a deluxe queen room. We were welcomed by lovely staff at reception.Nicely decorated, decent size and good location for the price. The ferry building is just opposite and it\u2019s well connected to the underground and MUNI network.Comfortable bed and good shower. A bit strange having the sink in the bedroom and not in the bathroom, but perhaps that\u2019s part of quirkiness.Overall, thoroughly enjoyed our stay." }, { "user_review_posted": 200, "user_total_helpful_votes": 86, "expertise": 0.001977270219574, "user_cities_visited": 279, "review_days": 0.47864184008762306, "helpful_class": 0, "review_text": "We had a 2- bedroom suite for 5 of us; and there was plenty of room to spread out. The hotel has a great location and was near pick-up points for Oahu tours and events. The breakfast is downright lavish. The pool area is not over-run with kids. We loved staying here." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 4, "review_days": 0.084884994523548, "helpful_class": 1, "review_text": "I am often in DC and will only stay at the Capitol Hill Hotel. This is a wonderful boutique hotel in a very safe area and only one block away from the Capitol. The area is quiet, very close to public transportation, short blocks away from many great restaurants, and a nice walk to the Capitol, National Mall, and the many surrounding museums. The rooms are modern and very clean, the staff is ALWAYS so helpful and friendly, and the complimentary breakfast is a delicious and healthy treat to start the day. Why stay anywhere else?" }, { "user_review_posted": 24, "user_total_helpful_votes": 12, "expertise": 0.002317113538563, "user_cities_visited": 19, "review_days": 0.26998904709748, "helpful_class": 0, "review_text": "We stayed at the Burj Al Arab last time we were here and thought that was great but the Oberoi has exceeded our expectations. The front desk staff especially Dev go beyond what you would expect from most hotels to make sure you are happy. We have had a great experience here and hope to go to an Oberoi in India when we visit there! Highly recommended hotel." }, { "user_review_posted": 19, "user_total_helpful_votes": 5, "expertise": 0.001167267722434, "user_cities_visited": 13, "review_days": 0.309967141292442, "helpful_class": 1, "review_text": "Haven't visited Hawaii for 18 years - but it didn't fail me ! Warm, breezy 28\u2022 weather - sun shone everyday & we were there 8 days ! Such a great combination of cocktails, beach, pool ( we could use ours & the Sheraton pool next door & sign all food & drinks to our room) restaurants & of course great shopping !The hotel is small & elegant -but we never waited for a lift once ! Nice wide hallways to stage shopping bags through ! Good old fashioned five star service amongst the high rises ! Room was a good size & we could fit our duty free champagne bottles in the fridge. The all necessary Wi Fi was reliable !We had an awards dinner at the hotel & the local style buffet food was delicious ! We also had a very stylish sundowner cocktail party at Rumfire - The Sheraton next door.I would recommend helicopter ride around the Island - but we were advised to keep the doors on ! I'm glad as I'm scared of heights & doors off would have freaked me out ! & it would have been windy & quite cold up there ! It was a great way to see the 'lie of the land' & get a feel of the whole Island.We will be back !!" }, { "user_review_posted": 173, "user_total_helpful_votes": 57, "expertise": 0.001489254090984, "user_cities_visited": 37, "review_days": 0.11281489594742601, "helpful_class": 0, "review_text": "We come to Chicago at a minimum once a year and on this trip for the half marathon we decided to try a different hotel. This stay at the Hampton was great! From check in to check out it was well worth the money. All the staff we encountered during our two night stay were friendly and helpful. The suite we had on the 39th floor had incredible views of both the Lake and the city. Room was spacious and clean. The location is outstanding and close to everything. We used the rooftop pool and that was very nice and also had great views. As with any older hotel in Chicago, you will wait for elevators during peak times. You have to remember that when many of these hotels were built they did not have the fast, efficient elevators they have today. We will definitely stay here again on our next visit." }, { "user_review_posted": 34, "user_total_helpful_votes": 32, "expertise": 0.004458983196058, "user_cities_visited": 167, "review_days": 0.071741511500547, "helpful_class": 0, "review_text": "Checked into the MGM for a convention. Room was awful, view horrible, employee attitude was worse. I called Marriott Grande Chateaux. They booked me a 1 bedroom suite overlooking Vegas for less money. I immediately checked out of the MGM and came to Marriott." }, { "user_review_posted": 31, "user_total_helpful_votes": 5, "expertise": 0.000672710382163, "user_cities_visited": 8, "review_days": 0.30668127053669203, "helpful_class": 0, "review_text": "Pros: Location. Easy access from Lake Shore Drive and within walking distance to everything - Navy Pier, Michigan Ave shopping and river. This place is clean. The staff is very helpful. We had a corner room w 2 rooms and plenty of space for our family. The breakfast is great with made to order food. Every night they have a managers reception with healthy snacks and free alcoholic drinks. It was very family friendly. We sat in the lobby and played dice games.Cons: Nothing. Great placeI would recommend doing self pay parking. The River East parking garage is below this hotel and provides easy safe parking. The hotel will do a stay and park package using the Ogden parking lot. This lot is a half a block away. Too far to make it a good option. I think the hotel charges $37 per night. I would recommend just paying the River East at $43 per day. It is worth the six dollars to have access to your car and not have to drop off luggage and park." }, { "user_review_posted": 64, "user_total_helpful_votes": 16, "expertise": 0.001103387399315, "user_cities_visited": 91, "review_days": 0.49397590361445703, "helpful_class": 0, "review_text": "Well appointed boutique hotel in the Union Square area. Close to great restaurants shopping and area attractions. Comfortable and well decorated rooms at a great price. Very friendly and helpful staff." }, { "user_review_posted": 5, "user_total_helpful_votes": 7, "expertise": 0.006686527639854001, "user_cities_visited": 2, "review_days": 0.343373493975903, "helpful_class": 1, "review_text": "I am compelled to write a review because of my outstanding experience both in staying at the Hay Adams and holding a large event in the Top of the Hay.The Top of the Hay overlooks the White House. The view couldn't be more spectacular. Our event coordinator was fantastic and was so accommodating with food selection and room and table formatting. She always answered any questions or concerns with grace and a smile.The team setting up the room and managing food and beverage should also be commended. A+++! Everything was arranged so nicely and the food and drink were refilled timely and copiously. The event was staffed perfectly.The rooms and room service were fantastic. We also enjoyed the Off the Record bar several nights in a row. It's the go to place to have great service, fantastic drinks and mingle with the who's who in D.C.!Run don't walk to the Hay Adams!!! Kudos to the brilliant Hans Bruland!" }, { "user_review_posted": 31, "user_total_helpful_votes": 25, "expertise": 0.0038049068705440004, "user_cities_visited": 10, "review_days": 0.9435925520262871, "helpful_class": 0, "review_text": "From the moment we walked in and were welcomed by Tia in reception it did in fact feel like \"our second home\".Breakfast in the Dish restaurant served by the nothing (except poached eggs) is too difficult Jose was the ideal start to each morning.Good staff certainly make a good hotel.The room was comfortable with a kitchenette we didn't use with a good sized bathroom and extremely comfortable queen size bed.It is centrally located , close enough that we walked to the White House and to many of the monuments. They also offer guests the use of push bikes for no fee.It is also only a 6 minute walk to one of Washington's finest Italian restaurants at Ristorante La Perla and ten minutes from the Georgetown shops, cafes and restaurants.If it has a fault at all , the internet really slows down in the evening, but so what.Thank you Tia, Jose and the rest of the staff who made our journey to Washington that extra bit pleasant" }, { "user_review_posted": 684, "user_total_helpful_votes": 259, "expertise": 0.001727995003139, "user_cities_visited": 151, "review_days": 0.7645125958378971, "helpful_class": 0, "review_text": "Our stay at his hotel was delightful. The property was clean, the staff was friendly and accommodating, and our room was very comfortable, quiet, and inviting. The hotel is a half-mile walk to the strip and we felt safe walking the distance at night. (The hotel also has a shuttle.) The pool area was very inviting and the hot tub was perfectly hot! The breakfast was ample with a decent selection typical of Hamptons." }, { "user_review_posted": 191, "user_total_helpful_votes": 37, "expertise": 0.0008301401533070001, "user_cities_visited": 63, "review_days": 0.414567360350492, "helpful_class": 0, "review_text": "I maybe unfair since the staff corrected an error my booking agent made cancelling my reservation. However was not prepared for the dark room with a bed that took up most of the room, a Mercury capsule sized bathroom (sink out in the bed area). Window looked out on nothing and did not have a screen (so if you have kids don't get room 529). Lication was great if you want access to BART, cable car and shopping district. Make sure you ask for a room with sunlight and don't get one that is a glorified closet." }, { "user_review_posted": 13, "user_total_helpful_votes": 7, "expertise": 0.002503840636909, "user_cities_visited": 11, "review_days": 0.533406352683461, "helpful_class": 0, "review_text": "I stayed for 5 nights on a business trip and was very satisfied with the price and location, as well as the people. I was on the 6th floor and faced the street, but it was not loud.The room was spacious, clean and the air conditioning at medium fan hummed quietly. There was a fridge in the room with space for one's own food and a electronic safe. Perhaps a selection of teas in the room would be an added plus.A Trader Joe's is 2 minutes away, and the only Jewish orthodox Synagogue in DC about 15m on foot (the main reason I stayed here, so I could get to services twice a day). Georgetown is about 20 minutes away, humming with life. There is a bar and restaurant which seemed well frequented every day, but in a civilized calm manner. A kosher restaurant called CharBar delivers and is in walking distance on L street.The staff was w/o exceptional exceptionally joyful and attentive. I would like to commend Tess who not only greeted me (and other guests) every morning with a warm smile, opened the door, and coordinated adroitly other members of the hotel.I took a shuttle from BWI for $39 and took 2 hours, a taxicab back to BWI took 55 minutes and amounted with tip to 105$.B\"H\" next time in DC I shall stay here again. Thanks for a great stay" }, { "user_review_posted": 94, "user_total_helpful_votes": 88, "expertise": 0.004434678292144, "user_cities_visited": 255, "review_days": 0.375684556407447, "helpful_class": 0, "review_text": "We stayed there one night prior to our Alaska cruise, location is a dream. Hotel staff is helpful. We had a big room but not very clean and somehow our room could use a refurb. The bathroom however was nice & clean.This hotel is great for business people.The interior is just ok, not cosy." }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 8, "review_days": 0.305585980284775, "helpful_class": 0, "review_text": "Went with the whole family and they loved it. WIDE open lobby and great restaurant and top notch breakfeast buffet. And when I mean nice, I mean best buffet I have been to ever at a hotel.The best place to say as the trolley, bus, cable car, subway and taxis ALL are exactly outside. I dont think any other hotel can say that." }, { "user_review_posted": 130, "user_total_helpful_votes": 74, "expertise": 0.002653222315585, "user_cities_visited": 67, "review_days": 0.056955093099671006, "helpful_class": 0, "review_text": "My husband, son and a friend recently visited D.C. and stayed at the Hyatt. We could not have been happier with our choice. The location is ideal, just minutes from the Capitol, National Mall and many museums. The service was friendly and efficient throughout our four night stay. The rooms were clean and very comfortable. We enjoyed drinks in the bar and breakfast in the restaurant and would recommend both. This is not a cheap option for traveling with family, but I felt we got our money's worth from this hotel choice." }, { "user_review_posted": 37, "user_total_helpful_votes": 24, "expertise": 0.003038788540278, "user_cities_visited": 250, "review_days": 0.46330777656078803, "helpful_class": 1, "review_text": "I stayed at the JW Marriott Las Vegas in Summerlin over 10 years ago when it was just took over from St. Regis. The hotel was in immaculate shape and was considered very grand and new with their furnishings. Coming back I found the hotel to have the same furnishings and now the appearance seems lack luster. I also noticed a little less attention to details. There was trash that was left for 2 days from the self parking lot at the Palms area to the Palms Tower. There was trash in the streams and beer bottles out by the doors. I also found it very strange to find so many areas of the hotel not being used at all. It was a little eerie to find an entire restaurant in the Palms just closed up with no furniture. The exercise room was very dated and the equipment needs a lot of repairs and updates. The spa was still very nice and the pool was maintained very well. The rooms were still very well kept but again just dated. The Hawthorne Grill was very good with amazing bartenders and wait staff at the bar area. When we ate in the dining area I found out waitress to be less than attentive. She didn't even acknowledge that we were celebrating 2 birthdays and 1 anniversay between the 2 couples but the bartenders remembered everything about us from the night before - I belive Jeremiah was the one that we liked so much." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 1, "review_days": 0.5043811610076671, "helpful_class": 1, "review_text": "When booking this Hilton Hotel be very aware of what you will get . This property is a re badged property flying under the Hilton Brand . A Hilton Garden Inn is better value for money. Booked Bed and Breakfast package ,we were given a ticket and offered one plate from there 2 sided menu which was different and poorer to the normal menu offered to other guests . Restaurant goes 24 hours a day due to the amount of groups booking in has limited Menu . Lobby was full of sleeping people waiting for rooms. Building is very noisy due to comings and going of customers . Lots of door slamming .Rooms basic and need make over . Definitely not up to Hilton Standard and Brand ." }, { "user_review_posted": 40, "user_total_helpful_votes": 12, "expertise": 0.0013461326271650002, "user_cities_visited": 31, "review_days": 0.309967141292442, "helpful_class": 0, "review_text": "I'm a frequent business traveler, typically staying at Hilton properties, but this hotel is a stand out example of doing things the right way from start to finish. The desk staff is courteous and attentive. The decor throughout from the lobby to the room is top notch and the bed is very comfortable. The desk chair is about the only thing that isn't comfortable in the room, but that's almost nit-picking.Maid service is above and beyond what you'll normally experience and room service food is delicious and served quickly. Start to finish, this is an outstanding lodging experience." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.619934282584885, "helpful_class": 1, "review_text": "Walgreens and Dennys right downstairs. Starbucks around corner. Coffee in room tho. Mini fridge too! Walk to Palazzo, Venetian and more. Great value for being right on the strip! Room was super comfy..." }, { "user_review_posted": 130, "user_total_helpful_votes": 40, "expertise": 0.001383478046834, "user_cities_visited": 103, "review_days": 0.35596933187294605, "helpful_class": 0, "review_text": "It was not completely clean. There was a pill bottle wrapper. The concierge gave us the wrong room number. But once all things were resolved; it was comfortable and quiet and close to the White House. There was wi-fi." }, { "user_review_posted": 138, "user_total_helpful_votes": 38, "expertise": 0.0012265190366300002, "user_cities_visited": 83, "review_days": 0.612814895947426, "helpful_class": 0, "review_text": "After flying 13 plus hours into Chicago from Japan, my daughte'rs connecting flight into NYC was cancelled. She is a young adult (21) who travels quite a bit but sometimes you just need your mom and dad to take over when exhaustion sets in. Her luggage was forwarded to NYC without her so she had the clothes on her back. Mom and Dad to the rescue! We were able to book her a room as she made her way to the Hilton. Check in went smoothly and she was given some essentials to get her though the night. She said the room was large and clean, the bed was heavenly. Room service brought her the best hamburger shes had in a long time (her words). From getting into her room and eating and showering, she was happily sleeping off her jet lag within 75 minutes. We were very thankful that the Hilton Chicago O'Hara Airport made a bad situation much better for her, the convenience of having it as part of the airport was well worth the fair amount paid. Thank you Hilton!" }, { "user_review_posted": 143, "user_total_helpful_votes": 33, "expertise": 0.0010100238501430001, "user_cities_visited": 40, "review_days": 0.020810514786418002, "helpful_class": 0, "review_text": "This is a huge a busy hotel, but it is well run, so it never feels like an uncontrolled crowd. From smooth check-in and good housekeeping, to a nice breakfast in the club lounge, it makes business travel easy and pleasant." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.832968236582694, "helpful_class": 0, "review_text": "The Hilton Waikiki Beach is a nice hotel set off the actual beach by three blocks. The rooms have bathrooms with windows into the room. The windows have a shattered glass style with blinds but at night, the bathroom lights will light up the room. it is odd. The staff are friendly and helpful." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.30230010952902503, "helpful_class": 1, "review_text": "Knowing about The River Inn is the best advantage I have when overnighting in DC. The rooms are wonderfully comfortable, suites included, and having a well-functioning kitchen makes a huge difference. The linens are worth stealing (I don't!) and the furnishings are comfortable, decor is soothing, modern, and Dwell-ish in style.It's a pleasure, and I don't feel like I've missed anything at this point in my life if I simply chill out in the room and catch up on sleep or whatever. The HVAC system is quiet, effective, and fully controllable from a thermostat on the wall. Did I mention it's QUIET?The staff are SO helpful and cheerful...it's a pleasure interacting with them. The bartender and waitstaff were friendly and great to talk to, the pours were generous and the dinner was excellent. I don't often dine in hotel restaurants, but this one's not a compromise.Being a residential neighborhood with limited off-street parking for residents, my only caveat is it's difficult to find on-street parking. I either train-in from Virginia or leave the car with their valet, which isn't inexpensive, but is much cheaper than a ticket and towing.Overall, very highly recommended, but don't stay there. I don't want the place overbooked when I try to get a room. The River Inn is MINE, dammit!" }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 13, "review_days": 0.020810514786418002, "helpful_class": 0, "review_text": "Upon checking in our 1 Bedroom Premium Ocean view at the Grand Waikikian Tower my wife and I smelled an overpowering floral scent in an attempt to mask a foul burnt curry smell in our room. As an owner I was disappointed and immediately called for a manager. John Reagan called me promptly and i invited him to conduct smell test which he did. As soon as he arrived he accommodated us and moved us to another fantastic room ocean view. Kudos to Mr. Reagan as he represented the Hilton brand to the fullest. As an owner and Elite level member this is why I continue to encourage my friends to buy this HGVC brand. Thank you John for making our 30 year wedding anniversary a memorable event!!!!Mahalo!!!David and Renee" }, { "user_review_posted": 8, "user_total_helpful_votes": 17, "expertise": 0.010206333443672002, "user_cities_visited": 39, "review_days": 0.194414019715224, "helpful_class": 1, "review_text": "I stayed at this hotel for a conference in early December. The hotel is in a convenient location. While they advertise that they are a block away from historic Georgetown, they are about a 15 minute walk from M Street and Wisconsin. Not a big deal, but thought I\u2019d throw that out there so others know that it\u2019s not as close as advertised. It\u2019s a good hotel in a nice location, but has potential to be more. As with all hotels, there are pros and cons.The pros:Convenient location. Trader Joes is around the corner. A hole-in-the-wall Chinese restaurant was across the street for quick eats, and it wasn\u2019t bad. A deli was 100 feet away on the same block for take-away breakfast. Great complimentary coffee in the morning. On a nice evening, trekking the 15 minutes to M Street (towards Wisconsin) wasn\u2019t a big deal for dinner, but when I stayed there it was raining for 3 days straight, so I felt a bit stuck since the walk wouldn\u2019t be as pleasant. There were other restaurants within a few blocks, so it wasn\u2019t too big of a deal \u2013 just wanted to get to where the \u201caction\u201d was and revisit the Old Glory.The room was spacious. I had a king bed room on the second floor and it was very spacious. The staff is VERY helpful and strives to meet customer expectations. This is a big plus, in my opinion, as some hotels act as if the customer needs them more. My room faced the courtyard, so it was quiet. Microwave and coffee maker were delivered (free) to my room on demand, so request them as you check in. Not sure why the hotel doesn\u2019t make them a part of the room. It just seems inconvenient for the customer to request it and for the staff to deliver it.Free WiFi is available in almost 90% of the hotels that I stay in, and the Melrose offered it too. But it was sloooooow. Much slower than the other hotels that I've been in. There is a charge to upgrade, but I didn't take it.The cons:A bit run down. Renovations are one thing - I don't expect hotels to renovate every year - but it's in the details. The door to my room won\u2019t close unless you tug/push on it and the faucet drips. The closet door swings open by itself and there was no way to close it 100% unless you block it with something. It\u2019s the little things that count.Housekeeping could do a bit more. Ceiling corners have spider webs. Really could use a better touch.The air conditioning was not operating when I stayed there in early December. My room had air, but it was circulating stale air. It got warm and the only way to cool it down a bit was \u201cto open the windows\u201d (as per hotel staff). I did, but it was raining for 3 days straight and it came in. The fitness room was 90 degrees and the air conditioner wasn\u2019t doing a thing. Best thing to do was, again, to open the window. Really shouldn\u2019t be this way with a nice hotel.In summary, would I come back for a leisure stay? Yes, but I know what to expect. Washington is a place where plenty of hotels exist and I would only come back if the price meets my needs. If I needed to be in the Georgetown area, I\u2019d shop around a bit and if the price is right, I have no reason not to stay at the Melrose again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.375136911281489, "helpful_class": 1, "review_text": "Wine and cheese in the lobby at 5, and a nice European style breakfast. Friendly staff. Room and amenities good. The WiFi was good (2Mbps down and up), but for some reason both cell and WiFi reception was bad in the breakfast room. There is a data port in the room - and an ethernet cable is provided in the desk drawer - nice touch." }, { "user_review_posted": 113, "user_total_helpful_votes": 45, "expertise": 0.0018230303314360002, "user_cities_visited": 109, "review_days": 0.44742606790799505, "helpful_class": 1, "review_text": "Great little hotel with slightly strange/old fashioned decor but very charming all the same. Staff were very helpful and lots of useful amenities such as free coffee all the time. Location is pretty good, close to the fishermans wharf attractions but also all the restaurants of little Italy." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6013143483023, "helpful_class": 1, "review_text": "Looks great in a photo but lots of small things fail to measure up.Finish level is poor and there are a lot of hidden fee's, they dont even give you a free bottle of water for your room, there are better options elsewhere" }, { "user_review_posted": 3, "user_total_helpful_votes": 10, "expertise": 0.016072676450034, "user_cities_visited": 5, "review_days": 0.28587075575027304, "helpful_class": 1, "review_text": "Large rooms, great courtesy room to be used after you check out (e.g. showering before a late night flight and spending all day at the beach). Downside is expensive parking which might be in line with other hotels in the area so maybe I won't stay in Waikiki next time (too touristy in my opinion)" }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.006024096385542001, "helpful_class": 2, "review_text": "Stayed at this hotel for few weeks, most horrible hotel i've ever been, looks like it wasn't upgraded since my grandmother was born, even a service is horrible, also trying to make a small businesses at the front desk as making money on small delivery packages as 10$ per each package, so you better to not put this address if you want to buy something on internet" }, { "user_review_posted": 20, "user_total_helpful_votes": 14, "expertise": 0.0032880944499610004, "user_cities_visited": 16, "review_days": 0.08652792990142301, "helpful_class": 0, "review_text": "Probably the best Customer Service we have recieved from any hotel in a long time. Truly Excellnt. rooms were very comfortable. Excellent location near some good restaurants and not that far from downtown." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.940854326396495, "helpful_class": 0, "review_text": "A good stay. Half board is necessary unless you have deep pockets, since the restaurants are expensive. Breakfast options are great. Rooms are clean and very comfortable. Beach and Pool is lovely. Wild wadi is right on your door step." }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 17, "review_days": 0.8784227820372391, "helpful_class": 0, "review_text": "When I got to my room, I was surprised how small it was. However...the TV worked, with a number of channels, including HBO. The Wi-fi worked and had a strong signal. There was also a 'fridge in the room. However...no coffee or coffee brewer. Room was clean and quiet when I was there. A very old building for sure but elevators were fast. Front desk staff were freindly enough." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.518619934282584, "helpful_class": 1, "review_text": "You can find luxury hotels anywhere, but it is a true rarity to find a luxury hotel with exceptional customer service. Everyone I interacted with from the receptionist to the bartender, to the cleaning staff, were outgoing, gregarious, and treated me with respect. Most notably, Stojan who assisted with my luggage and retrieving my car from valet was commendable. He reminded me the importance of customer service and how much it means to the hotel industry. I enjoyed a pleasant conversation with him and he is a pleasant reminder of what hotels hold dear. It was a great experience and one I will never forget." }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 9, "review_days": 0.28915662650602403, "helpful_class": 1, "review_text": "The hotel was lovely and the staff were friendly, but for almost R5 000.00 a night ($320) they could not even offer free wi-fi. In addition to that we got charged for concierge to assist us with booking a tour. Is that not what they do? Not thrilled." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 4, "review_days": 0.10952902519167501, "helpful_class": 0, "review_text": "There sure a lot of options for places to stay in South Beach, but I am glad we found this gem... After a long week in downtown Miami, this little property was just what I needed to break away. The staff was very accommodating, the General Manager even came out to greet us. The property offered an hour of complimentary drinks in the hotel bar for hotel guests. The rooms have a comfortable South Beach feel to them. I would be anxious to return to the property again, especially as the GM mentioned some exciting changes." }, { "user_review_posted": 106, "user_total_helpful_votes": 137, "expertise": 0.006164396395046, "user_cities_visited": 306, "review_days": 0.191675794085432, "helpful_class": 1, "review_text": "I stayed at the W for 4 nights. The hotel has the usual W piano black shiny chrome interior.The main problem with this hotel is noise. I am staying on the 10th floor facing west adam street. There are 3 sources of noise. First despite being as far as possible from the L train, you can hear it roaring by from the early hours in the morning. Second is normal street noise with even normal car traffic always in the background. Lastly, being an old building, noises from other rooms are very apparent from conversations to the shower running in the next room.I am not a fan of the W \"look at how trendy I am by staying here\" brand image, but the Ws generally offer a degree of comfort and quality. This hotel though is simply NOISY due to extremely poor sound insulation everywhere.I will not be returning as Chicago has numerous alternatives." }, { "user_review_posted": 22, "user_total_helpful_votes": 22, "expertise": 0.004744565817058, "user_cities_visited": 11, "review_days": 0.444140197152245, "helpful_class": 0, "review_text": "For the category of hotel it is. This is a good place to stay, close to strip (8-12 min walk). It can be very busy at times, the casino is a as you would expect, the restaurant serves excellent food and is reasonably priced." }, { "user_review_posted": 16, "user_total_helpful_votes": 17, "expertise": 0.00504799735187, "user_cities_visited": 11, "review_days": 0.29463307776560704, "helpful_class": 1, "review_text": "This hotel is centrally located and you are within a walking distance to restaurants and grocery stores. Also a short walk to Ala Moana Center, the popular outdoor mall with great stores. You can also catch a city bus which will pick u up and drop you off near the hotel, and you can go to farther attractions like Diamond Head (great hiking with beautiful views at the top). The hotel grounds are nice, and the rooms are small but comfortable and clean. We stayed at the partial ocean view room and had a decent view. Every morning we ate our breakfast on the balcony a looked at the ocean. The beach at the hotel is crowded, but you are staying in the middle of the Waikiki Beach, so that's not a surprise. We didn't dine at the hotel restaurants since there is so many better and cheaper options right outside the hotel. The check in and check out process was easy, and the hotel staff is courteous and helpful. Overall a nice stay, but I think next time we would prefer to stay in a more quieter area. It is great for first timers to the islands though." }, { "user_review_posted": 9, "user_total_helpful_votes": 13, "expertise": 0.006902301175720001, "user_cities_visited": 47, "review_days": 0.041073384446878004, "helpful_class": 0, "review_text": "Huge beds, great location, friendly staff, tasty food, and cracking cocktails.close to South beach but with its own relaxing pool area. I really couldn't recommend this hotel highly enough. I Wish we could've stayed for longer" }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.28970427163198204, "helpful_class": 0, "review_text": "I was a little hesitant because I know this is an older property, but upon check in I was VERY surprised and happy. Right next door to Qdoba, Denny's, and Starbucks - and a short walk across the street to the Orleans for bowling, movies, restaurants, etc. With most of the rooms surrounding the 24 hour pools, I thought it would be noisy - it was not. I never experienced anyone out at the pool late at night. The resort has been updated - the carpets are new, the beds very comfortable with excellent pillows. The AC was awesome - not one of those loud units on the wall - relatively quiet (just the sound of the fan) and it got really cold even though it was 109 outside! I stayed in the studio, which is a lockout of a larger unit (I saw one - they are amazing!). It was large, had a great kitchenette with a small frig, microwave, sink, toaster, dishes, silverware etc. Even jacuzzi jets in the bathtub! It made it very easy for me to prepare breakfast before I headed out to work (this was a business trip). The hotel is quiet - not full of partiers. The grounds are awesome with pools, waterfall, hot tub, even an area for BBQing. There is a gym and a free shuttle, that I did not get a chance to use. The shuttle takes you to Mirage or Tropicana on the strip. My only \"wish\" would be that it would also go in the evenings to some off strip restaurants or shopping. They do have several daytime shopping trips, etc. that are arranged by the resort - I was not able to partake due to being there for business. The $12/day resort fee includes wi-fi, and there was no limit to the # of devices. Good flat screen TV and even a DVD player in the room! I highly recommend this resort - the staff were extremely professional and made me feel VERY welcome!" }, { "user_review_posted": 59, "user_total_helpful_votes": 20, "expertise": 0.00153539161837, "user_cities_visited": 44, "review_days": 0.773822562979189, "helpful_class": 0, "review_text": "This hotel is near the Metro, which does offer the 7000 series train in case you were wondering. Free coffee in the lobby too. We and the hotel staff could not get the sound on the Fox News channel to ever work though. Was that on purpose in liberal DC?" }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 5, "review_days": 0.054764512595837006, "helpful_class": 1, "review_text": "We stayed here as part of our second honeymoon last year and were really happy with the service, facilities and location.The room we had was very large, airy and well-maintained decor/furnishings.The hotel put on free wine hours in the foyer which was a nice gesture.Location was good, near to DuPont circle station but also walkable into Georgetown.Would certainly stay here again." }, { "user_review_posted": 261, "user_total_helpful_votes": 121, "expertise": 0.002140402453155, "user_cities_visited": 166, "review_days": 0.06736035049288, "helpful_class": 0, "review_text": "The Capri is not a swanky motel, but it was easy on the budget for San Francisco. The room was very spacious and the beds were nice and comfy. The room we had (218) was very quiet. The bathroom was a bit dated but had a large shower and was really quite nice. We had daily room service and the accommodations more than suited our needs. The room had a coffee maker, small refrigerator, ironing board, iron and a hair dryer in the bathroom. The continental breakfast served in the office each morning was simple but it met our needs. The staff were very pleasant and helpful. The location of the Motel was very convenient to transportation and also to walking. The Motel is about 8 blocks from Lombard Street and also the Cable Car. I would definitely recommend this hotel and would stay again should I travel to San Francisco in the future." }, { "user_review_posted": 154, "user_total_helpful_votes": 50, "expertise": 0.001465928973376, "user_cities_visited": 45, "review_days": 0.732749178532311, "helpful_class": 0, "review_text": "Beautiful view from the 20th floor, the next time we\u2019ll ask for a suite with balcony, just to enjoy the morning air. The location is amazin, they have about everything in the mini bar. The amenities of the shower are delicious. A few steps from iconic buildings and the bay. We ordered dinner on uber eats, pizzas are great!" }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 107, "review_days": 0.21741511500547603, "helpful_class": 1, "review_text": "Affordable style, comfort and location with no unnecessary frills.The decor is minimalist, functional and contemporary. The hotel is super cool and clean. Beds are comfortable and sheets are nice and soft. I stayed in a shared bathroom room. I thought it'd be odd at first, but the hotel has many private washrooms with showers (not locker room style, you actually can lock yourself in the washroom and do your thing in privacy). Free breakfast and wifi were great bonuses." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6785323110624311, "helpful_class": 0, "review_text": "We spent an entire day going from Casino to Casino in Downtown. You will not find a Better Casino downtown than the Fremont. Most of the Casinos Downtown will just TAKE your money, but the Fremont may or may not take your money, and if it does take it, you will be rewarded with hours and hours of Fun and Excitement in the process. All the other casinos will just take your money within minutes and you are left wondering what bus hit you!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.771631982475355, "helpful_class": 0, "review_text": "Have stayed here when it was Manderin Oriental. Very recently changed to Waldorf Astoria. Was looking for a spa weekend to celebrate a birthday. Hilton Honors had a promotion due to this property's rebranding so thought I'd partake....Wow! The Mandarin was nice, but the Waldorf is AMAZING! An improvement already for sure! Warm welcome by the bellman, easy and very quick check in, and an amazing room! Every encounter with an associate was a pleasnt hello, and often a enjoyable short conversation to make sure all is well with the stay. Was amazing to feel so welcome and important without being condescending!We did book a spa experience. Couldn't have been happier with the massage therapists, and with the attendants in the spa area. Was definitely the best spa experience we've ever had! Absolutely the only spa that I truly felt relaxed in, and spent way more time in than I thought I would. Overall, this is the top place I've experienced in Vegas!" }, { "user_review_posted": 58, "user_total_helpful_votes": 43, "expertise": 0.003488987052319, "user_cities_visited": 39, "review_days": 0.15115005476451202, "helpful_class": 1, "review_text": "Stayed here for 3 nights, in a Junior suite, can highly recommend great location, 10 min max walk to MBK, 2 min walk to BTS, loads of street food stalls out front, 24 hour 7/11 out front. Beautiful pool, laundrette level below pool $4aud to wash $4aud to dry. Breakfast typical of all hotels in Asia but in saying that constantly re stocked always plenty. Staff are very courteous and professional. Cannot fault it would definately stay again." }, { "user_review_posted": 13, "user_total_helpful_votes": 5, "expertise": 0.001756932243526, "user_cities_visited": 25, "review_days": 0.14841182913472, "helpful_class": 0, "review_text": "The hotel is very nice from the minute you walk in the door! The front desk staff are extremely knowledgeable and are willing to answer questions and give directions to sites and subways. The updated rooms are very clean and well taken care with a large bathroom. This is a great location within walking distance to all attractions of downtown Chicago, it is minutes away from Michigan Ave and Millennium Park. We only stayed one night, so we did not use the business center, bar area, or fitness area, however they looked great as well!" }, { "user_review_posted": 17, "user_total_helpful_votes": 2, "expertise": 0.000460826502067, "user_cities_visited": 7, "review_days": 0.423329682365826, "helpful_class": 0, "review_text": "Right on the main strip. Walked to all stores and restaurants. Stayed here night before Pearl Harbor. Clean, room was newer,valet ($28 a night), has pool, and towels for beach. Would stay again. Not far from airport" }, { "user_review_posted": 16, "user_total_helpful_votes": 24, "expertise": 0.007172018095553001, "user_cities_visited": 18, "review_days": 0.8400876232201531, "helpful_class": 0, "review_text": "Recent trip started at the Solitaire hotel in the sky lounge, a great place to explore Bangkok from , staff from chaliaw on the front entrance to the staff in the sky bar are fabulous with a great city view on the 16th floor" }, { "user_review_posted": 109, "user_total_helpful_votes": 44, "expertise": 0.0018494392463760001, "user_cities_visited": 46, "review_days": 0.30394304490690005, "helpful_class": 0, "review_text": "We splurged on this as it was within walking of Fisherman's wharf, and we could see the 4th of July fireworks over the golden gate bridge from the hotel. Parking was $50 a day, and the room was contemporary d\u00e9cor, but nowhere comfortable to sit if you needed support to the back. Good service, clean, and comfortable bed." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.8658269441401971, "helpful_class": 0, "review_text": "Stayed here for 2 nights before we flew to Krabi and then on to Koh Lanta . A charming hotel with lovely rooms , nice pool and restaurant right on the river. Staff were very welcoming and helpful.. would highly recommend." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 26, "review_days": 0.5191675794085431, "helpful_class": 0, "review_text": "From Elvis at check in to Antonio the concierge every Employee I encountered was Friendly and Helpful. What a perfect location with easy access to all of the City sights. Thanks for a fabulous vacation with the Grandkids in our Nations capital!" }, { "user_review_posted": 34, "user_total_helpful_votes": 11, "expertise": 0.0014603656755650001, "user_cities_visited": 103, "review_days": 0.052026286966046005, "helpful_class": 1, "review_text": "we stayed 4 nights at evergreen place bangkok in march 2015. We had a deluxe room and my expectations were higher than whatwe got.The toilette was not reallyclean and you could hear a lot the noise from the main street.however the bed was quite confortable and the breakfast was quite good.The neighbourhood is very interesting and shows thereal bangkok.Very good location right close to the Ratchatewi Metro station." }, { "user_review_posted": 51, "user_total_helpful_votes": 33, "expertise": 0.003031070091061, "user_cities_visited": 23, "review_days": 0.123220153340635, "helpful_class": 0, "review_text": "We stayed here for 4 nights The location is fantastic easy walking to shopping such as Macy's, good selection of eateries ..close to cable car stop & union square where hop on /off buses leave from . The Hotel itself is nothing fancy but as other reviews have said you are only coming back to sleep . The rooms are small but clean, staff where fine. We have enjoyed out stay" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.8975903614457831, "helpful_class": 0, "review_text": "Beautiful hotel, very spacious, comfortable rooms and friendly staff! We were there for a wedding and it was beautiful. The food was delicious! Walking distance to the Strip and many hotels. We would stay here again! Loved it." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 76, "review_days": 0.990690032858707, "helpful_class": 0, "review_text": "If you read through the reviews the highest acclaims go to location and service. This property is all of that and more. Not having a casino is actually a benefit as casinos are within five minutes walking in every direction and the lobby of this hotel is free of smoke and any other chaos. I love to gamble yet it is nice to have a respite for the crowds.But my review is about two employees in particular (they all are worthy of praise) but these two are standouts. We were checking in and I had brought a gift for our host and had it at the reception desk during check in.We went up to our room and were starting to unpack and there was a knock at the door. The bellman was delivering an amenity gift-- he said it was a welcome from the Marriott. I looked at it and there were some goodies and a gift bottle (which looked lift the gift I was giving our host.) OMG THESE GUYS James Posas and Cordell Dyer, instead of calling me and saying I left something at the desk went the extra mile to wrap it up with some goodies and make the return special. I'm in the hospitality business and this is EXTRAORDINARY. I have mentioned it to some colleagues -- even sales staff with other brands and they were blown away. May sound like a small thing -- it is not. Thank you James and Cordell and I hope you are recognized for your service. The best." }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 9, "review_days": 0.7322015334063521, "helpful_class": 1, "review_text": "First off, the rooms themselves were modern and looked clean. The major problems, I had with this property are:1. As a diamond member, they initially texted me a couple times asking me to how everything was and asking for a rating. As soon as I provided honest feedback (rating of 7), they never responded even after I texted a couple of times.2. The bathroom sink was stuck and the laundry washer was leaking. It's such a headache when they don't maintenance these things as it takes up my time and they have to take some time to address the problem.3. Amenities, such as business area and club room, were unavailable due to \"renovation\" even though we paid the resort fee.4. Did not seem like an upscale property and was not a family friendly hotel." }, { "user_review_posted": 77, "user_total_helpful_votes": 23, "expertise": 0.0013398275563120002, "user_cities_visited": 43, "review_days": 0.020262869660460002, "helpful_class": 0, "review_text": "Friendly staff, clean & comfortable, convenient location, a great value for the money. The room was spacious and nicely appointed. Large bathroom. I am a former road warrior who was a Platinum level guest, and this is the nicest Fairfield Inn I have ever stayed in." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.941949616648411, "helpful_class": 0, "review_text": "I really enjoy the staff at the hotel and the roof top lounge and team. The food is good and the staff is very friendly. I have recommended this hotel to many of my associates. The location is close to the sky train and helps to make it very convenient for business purposes in Bangkok." }, { "user_review_posted": 30, "user_total_helpful_votes": 9, "expertise": 0.0013461326271650002, "user_cities_visited": 18, "review_days": 0.745345016429353, "helpful_class": 0, "review_text": "Had a great time here. Stayed for 14 days and loved every minute of it. Thank you for making the family and I always feel welcome. Overall the room was adequate and the pool was fantastic! The customer service was fantastic and helped us elevate our vacation to the max." }, { "user_review_posted": 35, "user_total_helpful_votes": 15, "expertise": 0.001970334641635, "user_cities_visited": 35, "review_days": 0.466593647316538, "helpful_class": 0, "review_text": "Near Pier 39 and food outlets great location for Alcatraz and just general sight seeingAlso very close to grab the famous trams into Union Square for retail therapyThe staff at the hotel were really good, rooms were good and breakfast was okFor price it was worth staying there had a great time" }, { "user_review_posted": 56, "user_total_helpful_votes": 21, "expertise": 0.0017102504689390002, "user_cities_visited": 15, "review_days": 0.050383351588170006, "helpful_class": 1, "review_text": "We just returned from two weeks at the Anantara. There was nothing \"spotty\" about the service. We had many interactions with staff from the pool where \"Dordo\" would have my husband's chair ready for him to the bar where the bartenders were mixologists! In fact, my husband tried everyone of the specialty drinks. We live in Guam, where even at the nicest hotels;the bartenders do not know how to make any drink other than basic ones. The brunch at the hotel is a MUST. Italian and Spice Market restaurants are very good, where again the service was impeccable. The fitness facilities are like Nirvana. And, again the service whether you are arriving or departing was exemplary. We had our own concierge to help us, as we were there for two weeks. Pim was very engaging and handled all of requests to our satisfaction. We met Paul over F&B for pool and other areas and was engaging and truly interested in our needs. We thank the staff for making our trip, which was a late honeymoon; a spectacular holiday! I probably won't spell it, correctly. But, \"Kha pun Kha\" from both of us!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.42497261774370204, "helpful_class": 1, "review_text": "All staff at Coconut Waikiki Hotel is wonderful, friendly, welcoming, always had a good advise on where to go and what to do outdoors, super attentive and made us feel very special.The room (we got a complimentary upgrade - mahalo!) was very clean, lots of white with yellow and green accents, comfy bed, quiet A/C. We really liked it.It's a good location in Waikiki, removed from the noise, but close enough to where the action happened. Short walk from the beach, few minutes drive to the Zoo (very nice zoo, by the way).What I liked the least was that there was no parking, but it's really a whole Waikiki issue. Parking is gold. We'd drive around the neighbourhood for 15\u201320 min in the evening to find a spot, and we were lucky to find it along the canal (free), but it's definitely a hustle. However, for $30/night the hotel offers valet service.What I liked the most about this hotel were the views from our 6th floor balcony, and wonderful staff. Mahalo!!!" }, { "user_review_posted": 60, "user_total_helpful_votes": 32, "expertise": 0.002478943690463, "user_cities_visited": 41, "review_days": 0.07009857612267201, "helpful_class": 0, "review_text": "Room was large but bathroom is small. Flat screen TV's in both rooms and bath room sink is separate from toilet and tub/shower. AC system did not work well but you can crack open the windows which is rare in a high rise hotel. Nothing really fancy or new about this property but that should not keep you from visiting. Service was excellent and personal. Price was very reasonable compared to other hotels in it's class and location. Georgetown is a great place to stay as you can walk to many different restaurants. Kitchen is very convenient and there is a Trader Joe's across the street. Only thing missing from kitchen was a sharp knife. Coffee maker, toaster, pots, pans, place settings and a full size table to eat at.Right outside your door there are at least 5 restaurants and a 10-15 minute walk will get you to a charming shopping area. Metro is a 10 minute walk which can take you to the mall and museums. Also can get a Big Bus ticket good for 2 days where you can hop on and off. Walk about 10 minutes to catch bus. Also used cabs and Uber while there which was awesome. You won't want a rental car as there is nowhere to park at monuments and museums with the exception of Arlington.No business services at hotel but they have an idad if you need to print boarding passes. Must do monuments by moonlight tour and Natural history museum." }, { "user_review_posted": 70, "user_total_helpful_votes": 33, "expertise": 0.002178401979792, "user_cities_visited": 87, "review_days": 0.750273822562979, "helpful_class": 2, "review_text": "We have stayed at this resort before a few times. Unfortunately a big hiccup on checking in that was rather frustrating. It appears the agent our travel agent dealt with in making the booking confirmed it, but actually it was at another Outrigger resort (where another booking was made, but cancelled many weeks ago, in favour of the Reef). In essence, we arrived with no booking at the Reef. Messages from the resort to their central reservations and our travel agent's agent was going around in circles and ultimately reconfirmed a new reservation back at the original place! All this took around 90 minutes and I was getting obviously frustrated at the lack of real action - like pick up the phone and sort it out! To the rescue came Guest Relations Manager, Stanley, who appeared and undertook to find us a room (upgraded) and provided some perks in compensation, which were greatly appreciated. The room itself, once we got into it, was cool with a partial ocean view, with a bit of space, nice! I like this resort. It's close by the beach, restaurant is handy, food good and it overlooks the ocean. There is a coin operated laundry in the basement, a plus for us. Since we were here last there is now a free bus going around Waikiki and is worth it to do the run on its own merit. We took it a couple of times. All staff friendly and accommodating. Waikiki is a very busy place and so is this resort, but everyone works hard to please. We appreciate the efforts to make our stay a good one, and it was, thank you." }, { "user_review_posted": 461, "user_total_helpful_votes": 184, "expertise": 0.0018274105843330002, "user_cities_visited": 112, "review_days": 0.8773274917853231, "helpful_class": 0, "review_text": "Where do I start..... this hotel will never disappoint. Service is impeccable and although it is a very large hotel, you are made to feel like part of a wonderful family. Khun Winit is the F&B Director and does a fantastic job and is always on hand to ensure everything is perfect. Chef Philippe and chef Francesco and their team produce the most delicious mouthwatering food.Check out the Huntsman Pub at basement level. The food is wonderful and amazing value for money. There is something on the menu to suIt everyone and service is 5 star, Khun Ae is manager and her and her team do an amazing job.For Silver Service and breathtaking views of Bangkok, RR&B on 31st floor is the place to go. In my opinion it is the best steak restaurant in Bangkok. Khun Fern is manager and with her great staff, ensures everything from the food to the service is perfect. We absolutely love it here.We also had dinner at the Atrium restaurant at lobby level and the food was really fresh and plentiful and the service was great. You should definitely try it out. They do lunch and dinner and if there are 4 people, you only have to pay for 2!Another great venue is the Rendezvous Bar again at lobby level, The Friday night wine tasting is brilliant value and and also includes tapas. Khun Maeaw and her staff do a great job. There is a duo that play most nights called Marty and Jean and they are fantastic, they perform a wide selection of music which will suit everyone.The guys at the pool are also really helpful and friendly and do a great service.I must applaud housekeeping also, they do a great job.Thank you Landmark for giving us another wonderful stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.751369112814895, "helpful_class": 0, "review_text": "Be warned that if you book a room here there is construction at all hours of the night and can be heard on all floors from the lower number rooms till about the 20s. The hotel is aware of the construction and still rents those rooms. It seems like they revolve people in these rooms and then when they complain they switch them to a \"quiet\" room.Currently staying here from 10/3/18-10/16/18. If you are considering this hotel, don't. The hotel itself is nice and relatively clean. When you walk in you maybe excited for your stay but dont be deceived. My first night here I went to sleep about 3am because there was a jackhammer hammering outside my window. I called the front desk to resolve this \"issue\" with my room and the hotel's response was \"they have a permit.\" I asked for my room to be changed and the hotel stated that there are no available rooms. After a bit back and forth, they agreed to move me out." }, { "user_review_posted": 312, "user_total_helpful_votes": 125, "expertise": 0.0018347352011700002, "user_cities_visited": 136, "review_days": 0.35104052573932004, "helpful_class": 2, "review_text": "On arrival we have been welcomed by the parking service guys that were very kind and helpful with both luggage and the car parking. There is valet parking for $ 58 per night which is a lot but it's really in the centre of the city.The lobby appears quite unconventional, modern style with a nice bar. The staff is very kind and helpful. We got upgraded to a junior suite that is very spacious but only with a patio view...u cannot have it all.Rooms are nice but a bit worn. We are picky with that.Location of the hotel is great, right next to the Westfield shipping mall. For breakfast you can go to the restaurant that is linked to the hotel, called The Cavalier, or to many of the take away shops around that offer delicious things to take.So definitely recommended for a city centre stay..." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.279846659364731, "helpful_class": 0, "review_text": "We get to the hotel about 5pm on a Sunday, check in and are told we have been given a complimentary upgrade (Ivory Tower). Get into the room not only does the tv not work but only the lights in the bathroom work. Call the front desk and they say there are 9 tickets in front of ours and we should wait to have the items repaired. I go to the front desk and ask for another room and was told they have no more rooms...at 5pm on a Sunday no rooms??? I've been to Vegas more than a handful of times, stayed at the Encore, Palazzo, Venetian, MGM, and Aria.I decided to let this issue slide...I go to the Casino (which was empty) I'm playing a video poker machine and just ran out of cash and as I get up to go to the ATM the waitress comes by and I tell her I want a margarita she then asks with an attitude are you going to be gambling? Again never have I had that experience. This is all within the first 3 hrs of arriving at the property.None of the staff smiled, the maid moved things in the room, the view was of the spot lights (hell of an upgrade), calling anyone seemed like we were bothering them even when ordering room service, Needless to say the Palms will not see me or my money again. The best thing about this place is Lao Sze Chuan. Word to the wise: Stay on the strip where the service is top notch." }, { "user_review_posted": 31, "user_total_helpful_votes": 8, "expertise": 0.0011425398554200002, "user_cities_visited": 32, "review_days": 0.9775465498357061, "helpful_class": 0, "review_text": "Here's the list.Very friendly and accommodating.Good prices, very clean.Easy to get to. Right in the action. If you are a person who likes it quiet when it's time to go to bed, don't get this hotel.... it's loud, all the time, no joke lol... but if you drink enough by 4 am you just pass out anyways and hear nothing.Pool is just a basic pool, nothing fancy.Rooms are basic, nothing fancy, clean, the bathroom, no shower door or curtain, trust me you gotta to see it to believe it, weirdest thing ever. The floor gets soaked.The views are not the greatest.Don't be one of those people who think you're going to Vegas to relax.... you walk in Vegas, EVERYWHERE, bring comfy shoes.... 1 person in our group didn't like to walk...she's not invited next time lol...." }, { "user_review_posted": 26, "user_total_helpful_votes": 15, "expertise": 0.002690567735254, "user_cities_visited": 12, "review_days": 0.22836801752464403, "helpful_class": 0, "review_text": "Stayed here for three nights and would happily stay there again.Views from the picture windows in the bedroom were fantastic looking out over the city and the sky scrapers in the distance. The bedroom itself was spacious, the bed very comfortable and plenty of storage, all the facilities you would expect.Breakfast was plentiful and incredibly varied both eastern and western styles were available , omelettes were freshly made to order.The location was the big plus, up a quiet side street with a couple of restaurants , tailors shops and the usual massage parlours. It is a five to ten minute walk to the Asok sky train station and the terminal 21 mall on Sukhumvit Road.You will get approached by the taxi drivers hanging around outside but they do not persist when you say you don't want one, and it is so easy to get around using the sky train that you really don't need to for the most part.All in all an excellent stay and I would return." }, { "user_review_posted": 15, "user_total_helpful_votes": 8, "expertise": 0.002478943690463, "user_cities_visited": 11, "review_days": 0.08762322015334001, "helpful_class": 1, "review_text": "Stayed at the Outrigger Reef for 5 nights.After a long flight from Australia we were able to check into our room mid morning which was appreciated.The welcoming was friendly & professional.The room was great not that we were there much,the pool & spa's at resort were fantastic & we were only a few metres from the beach.Only issue re the beach was too many rocks meant that we had to walk a little way to avoid.Not that it was a major isssue.Would definitely like to stay at this resort on our next visit as long as price is okay." }, { "user_review_posted": 78, "user_total_helpful_votes": 27, "expertise": 0.00157020514518, "user_cities_visited": 35, "review_days": 0.002190580503833, "helpful_class": 2, "review_text": "We stayed in one of the suites here, the room was nice with a soaking tub, location was great near main shopping strip. Unfortunately that's where it stops.There was no concierge to help us with planning activities, lucky we had trip advisor to helpYou have to pay to use Internet!!!The staff in general were absolutely useless , I think it's a moral thing as I heard some talking on how they hated working there.Overall there are better places to stay near byOnly once out of the week we stayed did the bellboys get me a cab, it was to cold for them to go outside, or maybe they just weren't engaged in their job" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.725082146768893, "helpful_class": 0, "review_text": "totally worth it. good location nearby a sky-train station. very good and professional staff. facilities were amazing, specially the roof top bar. Food was also excellent in the different hotel restaurants." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.889375684556407, "helpful_class": 0, "review_text": "When we arrived a gentleman accpmpanied us to VIP check --in. it was great and reserve us also a welcome prime rib dinner with live music. of course we need to attend a presentation the next day.My husband and me attended the next day and Nabil Kassus met us intruduced himself a Platinum Specialist, Yes he explained good and clear the pros and cons of where we at now. But the bad experience when the lady name Rebecca took over for Nabil made us uncomfortable, we felt intimidated forcing us to accept or not their offer to buy more points.her attitude was not acceptable and presenting herself she was good but not. She can't even explained better than Nabil but she was acting like she was the precedent of the company. I don't want to recommend Rebecca to anybody who will attend the presentation otherwise nobody will join or upgrade the membership if the agent's attitude like her." }, { "user_review_posted": 35, "user_total_helpful_votes": 33, "expertise": 0.004467142699516, "user_cities_visited": 32, "review_days": 0.859255202628696, "helpful_class": 0, "review_text": "Not sure I really understand the Washington hotel scene. Stayed at this hotel as it was a very easy walk to my business meetings.Modern, clean and impressive hotel lobby, halls and facilities.But this was the smallest hotel room that I've stayed in for a very long time. There was just something not right about the room setup for a property at this price point (but maybe that's the Washington hotel market).A few blocks away from the cafes and restaurants, but walkable." }, { "user_review_posted": 97, "user_total_helpful_votes": 28, "expertise": 0.0012910770084770002, "user_cities_visited": 34, "review_days": 0.121029572836801, "helpful_class": 0, "review_text": "My wife and I and 2 teenagers stayed at this hotel this week. August is a busy time for SF and the wharf is a busy spot. However, we like this hotel. Great location -close to cable car, the Buena Vista and a Starbucks as well as all the wharf sites.Rooms are nice except the small size of the bathrooms. Service was acceptable." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.49014238773274904, "helpful_class": 1, "review_text": "Spent two nights at the hotel for half the price in comparison to the other hotels nearby. The rooms are not the biggest (interesting L-shape I've never seen) but very comfortable and well-equipped: bedroom, sofa bed, work station with desk/chairs, kitchenette, clean bathroom, free wifi. Liz is an amazing receptionist." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6757940854326391, "helpful_class": 0, "review_text": "Absolutely fantastic! The finest hotel we have ever experienced! Beautifully decorated, exceptional service, spacious room...all made for an amazing stay!!! The lobby area is a great place to relax and experience fine wine and delicious food. The spa was lovely and both of us had great spa services." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.21467688937568402, "helpful_class": 1, "review_text": "Our son lives in a small apartment in West Seattle, so staying with him is difficult. We stayed at The Grove for two nights on a quick trip, and it was better than expected! The staff was friendly, the hotel was clean, quiet, and a big surprise from what you see from the street. As long as we can book dates, this will be out go-to hotel when we come back in April to welcome our new grand daughter. A bonus is that it is walking distance to a Trader Joe's, restaurants, and public transportation." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.262322015334063, "helpful_class": 2, "review_text": "The events that prompted this review revolve around the pool restaurant, and generally the pool service. At over $800 per night my expectation were already quite high...After being setup in our pool lounge chairs we waited over an hour for service, which never came. I was forced to request service directly from a waiter that was serving another guest. I requested the manager get involved and he quickly had our food and drinks served. After clearing the remaining items, we returned to a period of over an hour with no service. The situation again required that I go directly to the wait staff and request service. We waited another 30 mins, an the waiter that promised to be right over never returned. At this s point we were so frustrated that we gave up. We arrived at 12 pm, by 4 pm we had received two visits to our lounge chairs, two sets of drinks! They charged us nothing for the drinks and sandwiches.The hotel beach area was a major disappointment. It is a man made chute, maybe 50' wide. It's not a beach.Overall the hotel service was less than adequate for a five star hotel. The condition of the hotel was typical for Honolulu hotels...dated, carpet worn, in need of an update. For less than half the price, other very good hotels are available in Waikiki. Clearly the convention business has been too good to this hotel. Keep looking and take a close look at the beach area before booking.Good luck!" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.274917853231106, "helpful_class": 0, "review_text": "The Staff is very friendly and efficient. The offer a great concierge service. The room was small but very clean. The location right on fisherman's wharf was perfect. Highly recommend this hotel. We will stay there on our next visit to San Francisco." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7343921139101861, "helpful_class": 1, "review_text": "Uber cool space with phenomenal bespoke furniture and attentive warm people. Totally going to copy their style. We stayed here for 7 nights and couldn\u2019t have picked a better hotel. Great location in Midtown as only one tram from all directions. Delicious food and great roof top bar, we mostly ate breakfast at MADE as a great selection of food and Michelle our hostess was super helpful and kind. Even the waitstaff at the restaurant recommended the coolest clubbing places and we had a ball! Thanks again to the people of MADE for making our stay phenomenal x" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.338992332968236, "helpful_class": 1, "review_text": "Always I stay in this hotel when come to Bangkok , because of super location ( easy to reach BTS or MRT station by walk, no need to use taxi ) , clean , safe , very friendly stuff . Nice restaurant and swimming pool for relax." }, { "user_review_posted": 27, "user_total_helpful_votes": 9, "expertise": 0.001507962779065, "user_cities_visited": 18, "review_days": 0.18838992332968202, "helpful_class": 0, "review_text": "The location is one block off Michigan Av and near many great restaurants and shops. Getting in and out was easy. We were able to park our car and walk everywhere we wanted to go. Three blocks from Volare, a great Italian Restaurant." }, { "user_review_posted": 68, "user_total_helpful_votes": 56, "expertise": 0.0038878179540600003, "user_cities_visited": 198, "review_days": 0.40251916757940803, "helpful_class": 0, "review_text": "Stayed for 4 nights at an amazingly cheap price (well less than \u00a350pn as offer was stay for 4 nights pay for 3) Didn't take the breakfast option as many good restaurants providing breakfast close by. Room was large, clean with all of the amenities we required. Enjoyed an afternoon by the pool after rushing around the sites. Taxis are very cheap but traffic is awful best to obtain a daily rail pass and use the nearby station to get around. Rail or boat is certainly the best way to travel. Excellent indian meal on the top floor, wonderful view of the city but expensive when compared to local restaurants but the experience was worth it. Very helpful staff who went out of their way to assist us. No hesitation in recommending this hotel to anyone visiting Bangkok" }, { "user_review_posted": 13, "user_total_helpful_votes": 9, "expertise": 0.003250749030292, "user_cities_visited": 19, "review_days": 0.102409638554216, "helpful_class": 1, "review_text": "Just returned from an 11 day stay in June-absolutely fantastic hotel! Everyone at the hotel was extremely friendly and went out of their way to help. Rooms were huge and even with a partial ocean view room--we had great views of the ocean! Enjoyed the Hawaiian music by the pool nightly. The beach is right out back; it's not as crowded as other parts of Waikiki Beach. The pool is great and unlike a lot of hotels-there were always lounge chairs to be had-no camping out at 7a.m. to get a chair for day! There are 2 little markets in hotel-great for grabbing snacks or water--prices were surprisingly good--if like me you don't want to walk down the street to an ABC store! There are always activities in the lobby centering on Hawaiian history/culture-a very nice touch--grew up in Honolulu but 20 years since I'd been back --even I learned a few things. The lobby is gorgeous and very large-nice place to hang out and enjoy the Hawaiian music if you can't get seat at bar/grill. A very family friendly hotel.The best compliment I can give would be about the hotel staff--absolutely fantastic! I'm talking about every single person I came in contact with-housekeeping, wait staff, hostesses, valets, front desk....everyone was warm and friendly. I would not hesitate to highly recommend this hotel. I've stayed in more expensive hotels and the service wasn't even close to what we received here. We will definitely be back!" }, { "user_review_posted": 111, "user_total_helpful_votes": 40, "expertise": 0.0016391764157400002, "user_cities_visited": 89, "review_days": 0.638554216867469, "helpful_class": 0, "review_text": "OK, the (few) negatives first: it isn't in the most salubrious area but to be fair I didn't see any that were; it is a ten to fifteen minute walk to the Skytrain (Nana is probably the closest station) but the river taxi (only for the brave) is a five minute walk away.The hotel does have its own Tuk Tuk which will take you to and collect you from Sukhumvit.The staff were excellent, very helpful and courteous and checked us in and out efficiently. They even went above and beyond what could be expected with a late checkout which was very much appreciated.The only thing they could have mentioned was the rooftop bar area which we only discovered on the evening we left.Rooms are a good size with all amenities that one would expect. The bed is comfortable and affords a good nights sleep. A good size bathroom with walk in shower withe the choice of spray in your face, spray on your head or spray on your.....shower heads.It is air conditioned which keeps the room comfortable but does accentuate the outside temperature when you step out into the corridor. The lifts further this as they are even hotter!A good breakfast is provided with help yourself as well as an eggs (various) menu.I tried the Eggs Benedict which were not good but the omelette looked fine. The rest of the fare was also fine.As there seemed to be little choice of eateries nearby we stayed in for dinner. A decent choice of food and everything we had was well prepared and tasted good.I read i other reviews about the mosquitoes which I'm sure isn't isolated to the U.The little blighters seem to prefer legs so it would be prudent to apply some deterrent.The hotel has lemongrass spray if you don't mind smelling like Tom Yang soup otherwise use your own.I wasn't aware of any mossies in the room though.Overall we thoroughly enjoyed the hotel, would happily stay there again and recommend it to others." }, { "user_review_posted": 11, "user_total_helpful_votes": 9, "expertise": 0.0038618558976050003, "user_cities_visited": 18, "review_days": 0.26013143483023, "helpful_class": 0, "review_text": "2 adults and 2 teenagers stayed comfortably in 1 room with hair dryer, small fridge and dishes and utensils, access to BBQ , outside pool, Complimentary movie access. Beach chairs and towels available at desk. Very helpful concierge. Complimentary cheese and wine twice during the week- in mezzanine open area to meet and visit. Private cards room. I understand we could have asked for a microwave but we didn't. 10 minutes from ocean beach through quiet park. Close to restaurants , shopping convenience store. Thoroughly enjoyed our stay." }, { "user_review_posted": 25, "user_total_helpful_votes": 8, "expertise": 0.001443230718305, "user_cities_visited": 17, "review_days": 0.29956188389923305, "helpful_class": 1, "review_text": "Exceeded our expectations. The hotel was a massive tick with Aleksandra, Marija, and kinechi a huge highlight. Not to mention sultan.. she is so kind.The hotel was amazing all the facilities met, I like this hotel disigne which is so beautiful, wide, wide range of facilities are met, this is one of my favorite hotel in dubai. it is really luxury. Not away from the crowds but felt unbelievably relaxing stay at this hotel even though just last night everything was amazing.Location tops next to the golf club and deira city centre mall.Loved every minute and would go back again.Dhohirni Sunaji" }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.31270536692223405, "helpful_class": 0, "review_text": "So many great memories from check in to check out and everything in between! Definitely get breakfast! Beach - awesome; Service - awesome; Staff - best! Photographer - outstanding, favorite pictures and video every! I would book again and again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 1, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "When staying at the Drake, you leave the hustle and bustle of the streets of Chicago and enter a world of calm and historical elegance. The staff is efficient and friendly. The Drake is at the north end of Michigan Ave. close to the water tower." }, { "user_review_posted": 63, "user_total_helpful_votes": 53, "expertise": 0.003973946046107, "user_cities_visited": 29, "review_days": 0.14895947426067901, "helpful_class": 1, "review_text": "The hotel is, truthfully, pretty average, though you tend to pay a premium price. What galls me is that you pay $350 plus per night and they still charge you $10 per day to use wi-fi in your room! How chintzy can you get?" }, { "user_review_posted": 145, "user_total_helpful_votes": 134, "expertise": 0.004376262712734, "user_cities_visited": 183, "review_days": 0.24260679079956102, "helpful_class": 0, "review_text": "Perfect location. 2 mins walk to bts station. 7-11 downstairs on ground floor. Rooms clean and nice and decent. Thanks Accor for the upgrade too. Nice touch! It's quite downtown. 10 mins walk or 1 bts ride away to Siam paragon. I'd recommend staying here if you wanna shop! Perfect location" }, { "user_review_posted": 99, "user_total_helpful_votes": 37, "expertise": 0.0017041205389430002, "user_cities_visited": 64, "review_days": 0.652792990142387, "helpful_class": 0, "review_text": "34th floor. A window from the floor to the ceiling. A table and two comfy chairs next to the window. A bottle of good wine, two glasses, some fruits and chocolates on the table. Evening. The city is full of lights just in front of you. Stunning view. Calm. Relaxation." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5805038335158811, "helpful_class": 0, "review_text": "Awesome hotel! Really good pool with whirlpool. Very nice staff, clean room, bartender Karen awesome! If you have Marriott rewards you get a decent discount on food and drinks - breakfast hours and food is good" }, { "user_review_posted": 94, "user_total_helpful_votes": 40, "expertise": 0.00195557809283, "user_cities_visited": 101, "review_days": 0.088170865279299, "helpful_class": 1, "review_text": "We booked in advance and requested a room facing the front high up which was no problem for them at all. We arrived early and they made an effort to get our room ready for us a bit earlier which was appreciated. Nothing was too much trouble. The room was beautiful and clean and the staff helpful.It's in a great location - under 10 mins walk to the White House, near a metro and surrounded by great restaurants.If you do stay go to founding farmers for breakfast - it's incredible and just down the road." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 16, "review_days": 0.027929901423877003, "helpful_class": 0, "review_text": "I have to say I'm a member of Marriott and usually stay at Gaylord when I'm in Washington DC, this time Gaylord didn't have any room available so I booked at The Westin Georgetown by reading reviews on Tripadvisor. The reason we went to DC this time was very important to u; my daughter decided to get married and she always does everything fast and with short notice. So I called SPG reservations and reserved 2 suites. When we got our suite I was disappointed with the size and shape of our suite, so I went down and talked to Graford Jean-Louis and complained about our suite. This sweet man made our trip unforgettable. I have to tell you the service you receive in this hotel is best to none and Gee is the best. Thank you Gee you made our trip so special. Everyone at this hotel is so helpful and make you feel so welcome. I'll be back and stay here from now. Also thank you Gabrielle who took care of special arrangement for my daugther." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 414, "review_days": 0.76013143483023, "helpful_class": 0, "review_text": "Great staff. We've stayed at most hotels at FW over the years... one the best. Fantastic Break Buffet, quiet, comfortable. Mason Street and Girhadelli line just down the street. Scomas and BV for irish!" }, { "user_review_posted": 789, "user_total_helpful_votes": 150, "expertise": 0.00081264691729, "user_cities_visited": 67, "review_days": 0.46330777656078803, "helpful_class": 1, "review_text": "I have been staying here on and off for 23 plus years and I have always enjoyed the service and the food at this boutique style hotel If after a long day and you do not want to be in the ongoing traffic jams this hotel has outstanding restaurants and also the surrounding areas have affordable and good restaurants" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 18, "review_days": 0.414019715224534, "helpful_class": 0, "review_text": "Loved it! Clean, spacious, feels brand new, true to it's name. As you can see the view doesn't suck.We were there for a conference and although this hotel also hosted lots of events for that conference, it wasn't noisy, didn't feel too busy- still had a sense of privacy and refuge in my room.I only have good things to say about this place." }, { "user_review_posted": 115, "user_total_helpful_votes": 30, "expertise": 0.001156158101022, "user_cities_visited": 122, "review_days": 0.150054764512595, "helpful_class": 0, "review_text": "This is my second stay at the Ace. Normally, I would much prefer a room with a private bath, but the Ace has been very clean both times I've stayed. I live it an old house built in the same time frame, so I like the old mouldings, weird spaces, etc. I also like the industrial touches of the in-room sink and shelving. It can be a bit loud in Belltown, but the location works well, and I live in a city, so noise isn't as much of an issue for me as it might be for others. Seattle hotel rooms have gone up quite a bit over the last several years, and the Ace has offered me an inexpensive option for these solo trips when I'm not in the room much anyway. I've been able to manage street parking on both visits, but it is metered, so it's something to keep track of. I downloaded the Seattle parking app to make it easier." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.6429353778751361, "helpful_class": 1, "review_text": "I really excited to stay at the Jefferson because the hotel is one of the top hotels in the Washington DC. I stayed March 14-16, 2 nights. When I enter the room, there is a welcome letter and cookies. We have to leave the hotel in 10 minutes after checking in because we have to park the car in another place. My friend checked the Mini Bar, which is amazing! However, we found that the Cashew Jar is almost EMPTY. So, I took a photo of the cashew jar and talked to a person at the front desk. She said she will replace it right away. So, we left the hotel to park our car.On a second day, we opened the refrigerator because we stored our stuff. Surprisingly, I found that FIJI WATER BOTTLE and COCONUT WATER is EMPTY!! So, I called to the front desk to restore those items. One person came to our room and said housekeepers sometimes DO NOT check sincerely because it seems not EMPTY. So, I said, \"It's unbelievable because the Jefferson is a FIVE STARRED HOTEL!!!\".The hotel did not apologize well...absolutely No service..I really disappointed the Jefferson's service even if the hotel is very beautiful. It's NOT worth for more than $1,000 for 2 nights!!!" }, { "user_review_posted": 9, "user_total_helpful_votes": 11, "expertise": 0.0058234334963890005, "user_cities_visited": 6, "review_days": 0.40744797371303304, "helpful_class": 1, "review_text": "Summary: This is a good premium hotel in downtown San Francisco. Hotel staff will try to get you to pay for room upgrades to get a view (probably not worth the price). Rooms are clean, well maintained. Staff can be a little off-putting if you do not look like a tourist or business traveler (e.g. new clothes or business casual, and super excited to be there).Rooms: Like most premium hotels, the rooms are well maintained. It comes with basic toiletries, robes, slippers, etc. There was a beautiful 55\"+ HDTV in my room. The bathroom is a good size as well. For my room, a full-length mirror was just outside of the bathroom, near the entrance, which is perfect for a final check of attire before leaving the room.Location: The location is good for tourists given it's proximity to Powell Street and all of the shops surrounding it. For those not familiar with San Francisco, there's a bit of \"grit\" in the city that is exacerbated by a large homeless population. You'll encounter this in the immediate areas of interest. Because of this, you will need a key card to access the floors of the hotel. During the day, however, the hotel is nearby start-ups, and a major convention center (where of all the large tech companies have their annual convention).Staff: Meh. Check-in was fine. Later, however, the concierge made me feel like a thief or trespasser as I sat booking restaurant reservations, and an uber via my phone near the entrance. I'm sure it's a sign of the neighborhood, but a polite smile goes a long way. I felt more security towards me than service and that's never a good thing." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6779846659364731, "helpful_class": 0, "review_text": "We decided to book our trip at the Mondrian based on a friend's recommendation! It was for a girls weekend in NYC. The location is awesome bc it is a few blocks from the 6 train which can take you anywhere. It is removed enough from Midtown that it is not highly touristy & you can also get quickly to downtown. The rooms are modern and spacious for NYC standards. The bar Cleo is awesome & they even have a terrace which got quite fun in the evenings! The staff was very accommodating & they are even dog friendly!" }, { "user_review_posted": 47, "user_total_helpful_votes": 18, "expertise": 0.0017489864095530001, "user_cities_visited": 22, "review_days": 0.091456736035049, "helpful_class": 0, "review_text": "We were at the Westin with a family member who was attending an international conference. There would be little to criticize here the rooms were great with plenty of space, we were able to book adjoining rooms which was great help as we were travelling with a child and the most comfortable beds on our trip.We were able to easily walk around the city, to Pike Place market, shops and Pacific Plaza for shopping and a fantastic choice of eateries. It is a short walk to the Monorail for a $2 ride (kids free) to the Space Needle, EMP museum and other attractions.There was very little road noise on the 14th floor but imagine the lower floors may have more.The staff were very helpful even supplying a stroller for the week, however the only slight issue was the size of the only cafe/restaurant which was struggling some mornings with the volume of people during the conference.Overall this was a great place to stay in a fantastic city to explore." }, { "user_review_posted": 93, "user_total_helpful_votes": 49, "expertise": 0.002447621725579, "user_cities_visited": 72, "review_days": 0.052573932092004005, "helpful_class": 1, "review_text": "Sometimes, I really don\u2019t understand how hotels get their star ratings. Apparently it goes off of amenities, not by the luxury of the room, which can be very frustrating. Even reading up on the requirements to get a 4-star rating, this place just isn\u2019t hitting the mark, and I have no clue how it got away with a 4-star rating. I suppose it's because they squeezed in a tiny over-priced spa?!I will start by saying that I got it for a killer price (under $100) by using a Priceline express deal for a 4-star hotel in the area, and for the price I paid, it isn't bad. However, looking at their website, they are charging over $300 for a room here tonight, which is absolutely ridiculous.If it was rated as a 3-star, and maybe even a 3.5 star I wouldn\u2019t be so frustrated, but I\u2019m a bit disappointed considering they are claiming 4-stars.This small, poorly decorated, uncomfortable room would have been just fine for a couple of nights, but we are here for 12 days, and in the middle of a big trip so we have quite a bit of luggage with us, and nowhere to put anything.What is more scary is that the gentlemen that checked us in said that they gave us one of the larger rooms because we were staying for so long. After checking out the sad room, I tried to pay to upgrade to a suite, but they don\u2019t have any.I just expected so much more out of a 4-star \u201cLuxury\u201d Hotel. Even if it is considered a boutique hotel.We are hosting an event here this weekend, and I really hope that that experience is better than our stay.The (few) Pros:The location is excellent. We are within walking distance of a lot of great restaurants and shops.The guy at the front desk that checked us in was super kind. The bellman/doorman out front is really, really great! Always super helpful, offers consistent help and directions, opens doors, helps with bags, always smiling and happy, really great addition to the staff.The view is pretty good, and the big heavy curtains are great at keeping the light out.The lobby is cute. Small and \"cozy,\" but cute. The pictures online are really deceiving about the size.The Cons:The room is soooo friggin small. They keep calling it \u201ccozy\u201d but let\u2019s just call it what it is. That is just their cute word for \u201ctiny.\"There is no pool or jacuzzi. Seriously?! For a 4-star?!The internet keeps dropping me and it\u2019s SLOW. Over and over. Including in the middle of an important webinar. Sometimes it won't even let me connect.The sink in our bathroom is shaped weird, so you can barely get your hands under the faucet. It has a neat modern look, but not very efficient.The bed is small and uncomfortable. We\u2019ve stayed now 6 nights out of 11, and we haven\u2019t been sleeping well at all.The TV is mounted to the wall, and there is no dresser of any sort to unpack in.There also is no HDMI plug to connect our computer to the TV to watch Hulu or Netflix (the TV is like 15 years old), which may not be important to you, but it is to us.The closet is the size of a broom closet, and isn\u2019t big enough to hold all of our clothes that we already have on hangers out of our wardrobe suitcases.There is no coffee machine in the room (or even tea for that matter), no coffee cart in the lobby (except early mornings), and no snack area/gift shop/mini market to buy a coffee, let alone other drinks, snacks, and other necessities.They do have soda machines and ice machines, but only on every other floor, and we had to keep going down more floors to the 4th floor to find the snack machine, which ended up not taking our dollar bills. It's just frustrating wasting our time on something that silly.There is one tiny computer desk and a small very uncomfortable chair. No couch.We didn\u2019t enjoy the restaurant next door too much which somehow Hotel Felix is claiming it as their restaurant, but it is completely detached, and the service wasn\u2019t great. It is all french food which is fine, but the few things we tried for dinner weren\u2019t to our taste. Though, the breakfast was fine.This is also the restaurant used for room service in the hotel.They claim that there is room service, but only from 6:30-10. and if you look at the binder in the room with information, it says \u201cYou\u2019ll find our breakfast and all day menu on the following pages\u201d but there is no menu. We called down asking for the menu, and they never brought us one.The next day I asked the front desk for one, and they handed me the big ol' plastic covered menu. When I got back to the room, I noticed there was no breakfast on the menu.I did find a small breakfast menu that you can hang on your door the night before, and used that to order room service.The next day, we ate downstairs and I noticed a big difference in the pricing from what we had previously paid. Comparing their regular breakfast menu with the door hanging breakfast menu. First, they only offer about a quarter of the options, plus, the prices were all $3-$5 more per item, PLUS they charged a $4.25 delivery charge, PLUS an automatic 20% gratuity. (Which my husband ended up adding a second 20% tip on not knowing there was a gratuity already added)I understand charging more for room service, but $3-$5 more per item, PLUS a $4.25 delivery charge, PLUS an automatic 20% gratuity?! It's not like they are bussing my table and filling my drink and checking on my food!!And you are really going to charge $6 for a regular cup of coffee? I should be able to make my own cup for free in my room!And, my eggs were super cold by the way, and our tray of plates sat outside of our room waiting to be picked up for over 12 hours.Plus, usually when I want room service, it's late at night. 10:00pm seems early to end room service, especially for a 4-star hotel.There is a small bar that sits maybe 6 people in the lobby. Minimal alcohol selections, and no food.That's about it.All in all, for the price I paid, I suppose it is very fair. I wouldn\u2019t spend any more than $100/night though. And again, if we were only staying here for 1-2 nights rather than 11, it would have been a lot more enjoyable.My frustration is that they are allowed to call themselves a 4-star hotel (Probably just for the reason that they have a \u201cspa\u201d which I\u2019m assuming is just a 1-2 massage rooms.) It is much more like a 3-star hotel.I feel the four star rating is misleading and false advertising.I would have much rather booked a room directly with Hilton or Marriott at one of their 3-star hotels (Courtyard, Hampton Inn, Doubletree, Embassy Suites, Etc.) and received points for the stay, as well as more space, possibly a fridge, coffee, free breakfast, a pool and jacuzzi, and a convenient gift shop in the lobby to buy snacks and drinks.I've noticed that when using Priceline in Vegas, they have 2 options per star rating per area. They'll have one price for a 4-star Casino Hotel, and a different price for a 4-star Hotel and Spa. It would be nice for them to do the same with boutique hotels. This way they would have an express deal for the regular, luxury, true 4-star hotels, and a different express deal option for a so-called \"4-star\" boutique hotel like this one. That way, at least, you have a better idea of what you are getting for your money. This was deceiving, and frustrating as I expected so much more from a 4-star hotel. Especially for such a long stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.32146768893756805, "helpful_class": 1, "review_text": "Our overseas trip ended on a high with our stay at the Modern Honolulu. Fantastic pool and bar/food meant a relaxing time with top of the range service. Great room and view and a modern environment backed up with exceptional service. Finished our stay with a brilliant massage at the on site Spa. Highly recommended to anyone visiting Honolulu." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 13, "review_days": 0.135268346111719, "helpful_class": 0, "review_text": "My husband and I stayed in this hotel for almost two weeks for a workcation type visit. Over the two weeks we stayed in both a King Riverfront and Double Riverfront. While both were lovely there was no comparison to the King, it was one of my favorite hotels rooms I have stayed in. The view is unbeatable and the huge (and almost bay windows) let in a ton of light. We could hear sounds below (boat tours coming by and concerts on the Riverwalk) but that didn't bother me as it was nice to feel like I was a part of the action while stuck in the room doing work.Aside from the view, the rooms recently(ish) went through a redesign and they did an incredible job. The King Riverfront was huge, although I was a bit disappointed in the lack of storage. Two draws were a bit tough, even if it had just been one person.The location is unbeatable. It was close for my husband to walk to work in the loop, restaurants for me to pop out to and get lunch were steps away, and some of the best rated and bucket list restaurants for dinner were nearby.My only complaint would be the lobby. On our first week I still had to do some work after checking out and for a hotel that accommodates business travelers the lobby is not set up as such. There is no seating with a work appropriate level table to work at unless you are sitting in the restaurant area which I ended up having to do and was told I would have to vacate should it become busy. Even there, there was no place to plug in. I also found the lobby to be very dark and dismal. I love staying at Westins for their bright, airy, modern feel and was expecting as such (especially on the river) but between the patio wall separating the lobby from the river, the tinted windows, and the decor, I was left feeling depressed and unwelcome in there.Otherwise great visit!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9654983570646221, "helpful_class": 0, "review_text": "My husband, two dogs, and I just spent three lovely days in a courtyard room at the Marina Motel. We were just a few minutes stroll from wonderful restaurants and a short jog to the beach at Crissy Field with an unbelievable view of the Golden Gate Bridge. Walking the dogs at sunset on the beach and around the lagoon at the Palace of Fine Arts was a real treat! Every staff member was extremely welcoming, and they paid great attention to details that made our stay extra special, including the beautiful flowers outside our courtyard window, our well-equipped kitchen, quality bath amenities and chocolate chip cookies in the office. The courtyard was nice and quiet, as the rooms are above individual garages with nothing above, and only quiet dogs are allowed :) We thoroughly enjoyed our San Francisco getaway!" }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 8, "review_days": 0.555859802847754, "helpful_class": 1, "review_text": "Very nice hotel, off the main track so it's a bit quieter but close enough so you can walk to many attractions. Staff go the extra mile to help. Just outside the entrance there's a good choice of bars and restaurants" }, { "user_review_posted": 4, "user_total_helpful_votes": 8, "expertise": 0.009599470374048001, "user_cities_visited": 41, "review_days": 0.017524644030668002, "helpful_class": 2, "review_text": "It is not cheap for what you get BUT it is worth it for the location. I personally like POLO tower better. It was nice to be close to both cosmo and venetian though. This would be a good option for a group" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.7360350492880611, "helpful_class": 0, "review_text": "This hotel misrepresents itself as being in the Union Square area. It is not. It is in the Tenderloin area which is not a great area to walk around in after dark. There are many homeless and unsavory characters right in front of the hotel. For the price you are paying I strongly recommend you stay elsewhere. Extremely disappointed in the misrepresentation of this hotel." }, { "user_review_posted": 20, "user_total_helpful_votes": 24, "expertise": 0.0057155467284560005, "user_cities_visited": 79, "review_days": 0.100219058050383, "helpful_class": 2, "review_text": "Stayed at this hotel for 9 days recently. Beds were comfy and the pool and restaurant staff were lovely. The bathrooms were very old and tired. Housekeeping staff did half a job of cleaning the room but it was adequate. Front desk staff could not care less if you needed help or not and tried to palm you off onto someone else. They didn't even ask if we had a nice stay when we checked out. I would think twice before staying here again." }, { "user_review_posted": 24, "user_total_helpful_votes": 11, "expertise": 0.002114825848688, "user_cities_visited": 11, "review_days": 0.5503833515881701, "helpful_class": 1, "review_text": "Would not hesitate to recommend this place. Right in the middle of the strip but far enough back not to hear anything. Room was very comfortable for 2 adults and 2 kids, smoking area on all floors and great little pool. Easy to catch the Deuce up and down the strip, will stay here again next year, have stayed at Linq, Excalibur and Palazzo before and this little hotel although not as luxurious as the Palazzo was just as great, after all when in Vegas you do just need somewhere to shower and sleep" }, { "user_review_posted": 22, "user_total_helpful_votes": 28, "expertise": 0.0060686306962370005, "user_cities_visited": 157, "review_days": 0.387732749178532, "helpful_class": 0, "review_text": "Stayed at a hotel with a group. Great area, close enough to famous Khao San Road and withing walking distance to sights. Room was spacious and clean. The hotel has a very nice pool on top of the building. Stuff is very friendly. One person in our group forgot whole bunch of money in a safe after she left, they called our group leader and transferred the money to her promptly (we were across the country by then). I am giving a hotel 4 stars because of whole bunch of cockroaches by the fridge." }, { "user_review_posted": 9, "user_total_helpful_votes": 8, "expertise": 0.004205131977392001, "user_cities_visited": 136, "review_days": 0.047645125958378005, "helpful_class": 1, "review_text": "We recently booked into the Ohana Waikiki West and due to renovations we were upgraded across the street to Waikiki East. Room seemed ok at first, you would think for an upgrade we would end up higher than second floor though..... That night we went to have a shower and found the hot water was barely above luke warm. thinking that it was around 7pm I assumed that everyone else in the hotel had used most of the hot water but alas, in the morning I went to shower and found same problem. Not good when you know your going to be sitting in airports and planes for next 13 hours..... told reception upon checkout but didn't really seem to care.. Another thing was the aircon was set for about 15 C and it was pretty cold even on low fan. never again" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.78039430449069, "helpful_class": 1, "review_text": "I've been here many times and it's always welcoming. I came early and my room was ready which made me so happy. The restaurant here Americana is really good. You are close to everything and the view from my room was amazing. The only bad thing was all the construction that was happening but that's to be expected. All in all it was a terrific visit. Thank you staff" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.5843373493975901, "helpful_class": 1, "review_text": "We stayed here for 11 nights. Was our first time in Hawaii. The Holiday Inn Express is a recently renovated hotel. Rooms were very clean and tidy. Bathrooms were a bit small, not the best shower pressure. Comfortable California King Bed. Air conditioning unit is one of those ones built into window, very loud can not use while sleeping so room does get warm. Having the breakfast option was fantastic typical american food, the automatic pancake machine was awesome, very cool. Cinnamon Buns were also a fave. Wide range of yummy yoghurts definitely try the mango. Took some extra up to the room for later when you get hungry. Swimming pool felt like they added Ice to it was very refreshing also nice big jacuzzi if you get abit cold. Overall was impressed with the stay and also wasn\u2019t to expensive!" }, { "user_review_posted": 51, "user_total_helpful_votes": 24, "expertise": 0.002174322228063, "user_cities_visited": 45, "review_days": 0.9863088718510401, "helpful_class": 0, "review_text": "My hubby & I stayed here 3 days as a way to break up our long flight from Australia to USA. The prices in Waikiki are ridiculous pretty much across the board, but in my research this hotel had the best price for the simple accommodations we needed. It is a small hotel, very simple, no breakfast, no 24 hr lobby, no pool, no closet, & no daily housekeeping. (Not listing cons, just information) I do not like daily housekeeping personally, since I always sanitize our hotel rooms upon entry & prefer things be left alone until needed. Our particular room did have 2 beds, good A/C, thick drapes over large patio window, small balcony with chairs & side table, tv, a room cellphone instead of a land line, microwave, mini fridge, sink with little dish soap bottle & countertop, coffee maker & 1 pack of coffee, silverware & basic plate ware, safe, little table with little stools, a clothes hanging rack next to dresser, shampoo & conditioner, and entry to the elevator is by key card. The small elevator opens directly into the open sidewalk next to the street & office door. The front desk has some grass mats & beach towels you can borrow to take to the beach which was handy. The only negative things about our stay were that both of our beds had a little issue with the sheets that was fixed quickly upon calling the front desk for new ones. There was a bad odor that was pretty much always around the front of the hotel, didn\u2019t smell it inside or anywhere else. And there are small windows next to the front room door that are frosted for privacy, but have nothing to block the very bright sunlight coming through shining directly onto our pillows that didn\u2019t help us get our much needed rest. Our stay was pretty positive overall. Other than the sheet issue that was taken care of, the room was one of the cleanest I\u2019ve encountered in a good while, even the carpet looked to be in great shape. The location was not scenic, but an easy walk to the beach & main thoroughfare for shops & restaurants. The Waikiki area is swarming with LOTS of noisy tourists & foot traffic, but since this hotel is just a short distance from this the tourist noise was very minimal thankfully. There is some traffic noise, so I recommend ear plugs or a noise maker app like we used. I would recommend this hotel!!" }, { "user_review_posted": 30, "user_total_helpful_votes": 23, "expertise": 0.00361175475376, "user_cities_visited": 50, "review_days": 0.66867469879518, "helpful_class": 0, "review_text": "We visited in April 2018 for my 30th birthday. We were greeted quickly and offered a room upgrade, which we accepted and we requested a room with a view of the Burj Khalifa - which we got.The hotel is 5 minutes away from a metro stop - so perfect for those who want to travel by public transport.The hotel was busy during our stay but we were out for most of our trip, so this did not bother us.We also did not pay for breakfast, as Dubai has SO many places to eat - but from what I saw, the breakfast was buffet style and looked to be good quality.Our room was beautiful and they decorated it with rose petals and towel 3-tiered cake! The views over Sheikh Zayed road was fab and we could see the Burj Khalifah in the distant. The staff were also very thoughtful as they surprised me every day with something for my birthday. 1 day was a cake, another they left chocolate coated strawberries.Our room was serviced everyday, and the cleaning standards were exceptional - although the staff will touch and move your things - so if you are funny about that - put all your stuff away. For instance, my husband left his underwear on the floor - when we came back they were folded on a chair.The sky bar was trendy and had far reaching views, which looked great at night. On Tuesday it is Ladies night, so free drinks and a DJ - good vibes.We didn't eat in any of the restaurants on site - again as there are about 100 restaurants near you.The concierge are so helpful, and will arrange taxis if required. There is also a free shuttle service available to the mall and the beach - great service but do be on time to catch it as they leave right on time.The gym is small but purposeful, and I really enjoyed being on the cross-trainer while looking out the large windows while Dubai was waking up and the sun was rising.The spa was EXCELLENT - guests get a discount, and my massage was perfect. There is a sauna in the changing rooms of the gym.I didn't visit the pool as it is quite small and there are beaches to visit.Overall, a good quality hotel as a base for your Dubai adventures! I would return in future." }, { "user_review_posted": 26, "user_total_helpful_votes": 5, "expertise": 0.000823296751797, "user_cities_visited": 150, "review_days": 0.36308871851040503, "helpful_class": 0, "review_text": "Check-in is seamless. You can only get to your floor and the gym with your hotel key. Friday night there is a free open bar for an hour. The gym is great. Our room was outdated but clean and white. We stay here when we go see concerts at the Coliseum because of the ease and location to the shops and strip. My husband loves the Cigar bar located by the Nobu elevators." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 4, "review_days": 0.362541073384446, "helpful_class": 1, "review_text": "Very smoky even on our nonsmoking floor. NO shuttle to the strip just to and from airport but that was confident and always on time. Easy walking distance from the strip. Nice and quiet at night. Bus stop close by." }, { "user_review_posted": 11, "user_total_helpful_votes": 7, "expertise": 0.0029791459781520003, "user_cities_visited": 7, "review_days": 0.13636363636363602, "helpful_class": 1, "review_text": "They're advertising \"Diamond Head Ocean Front\" as being the ultimate guest room above plain \"Ocean Front\" rooms. Given their $800+/night or so price tag I had high hopes but the room was one of the smallest I've experienced in Hawaii, the \"view\" was mostly obstructed by ominous Sheraton building in front, and sadly they don't have their own beach for the property. The property was very underwhelming but their restaurants were quite good. Had the degustation menu at La Mer with wine pairing and Nobu across the street was also pretty good. Next time I'll probably stay at Sheraron or Trump Tower and just dine at the same place." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.40744797371303304, "helpful_class": 0, "review_text": "Me and my colleague arrived at the hotel realizing that our company forgot to reserve the rooms...already tired from a long flight that wasn't good news....but the reception manager managed to find two rooms immediately and dealt with the credit card info directly with our company! She even managed to pay our taxi driver! The staff was very kind and welcoming throughout the stay and the rooms very comfortable and spacious!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7234392113910181, "helpful_class": 1, "review_text": "Urban on 4 at the H hotel is such an impeccable restaurant. The casual bistro atmosphere , fresh meals , and amazing price range make this place a local gem. Staff members such as Andrew, Marsha , & their new joiner are born for the hospitality industry. Great service is offered to each and every single individual who visits Urban-Ms.Noor" }, { "user_review_posted": 32, "user_total_helpful_votes": 24, "expertise": 0.0035308396778100004, "user_cities_visited": 7, "review_days": 0.625958378970427, "helpful_class": 1, "review_text": "We stayed here for 10 days and were very pleased with this hotel. We upgraded our room as the original booking room was too small for a lengthy stay, would have been ok for a day or two. There was no problem upgrading and staff was friendly and helpful. The location of this hotel was perfect for our needs. Walking distance to the zoo and aquarium. Also within walking distance to catch any transportation required, plus many available right at the hotel. Waikiki Beach directly across the street from the motel with all amenities for surfing etc. Two restaurants in hotel, and several other eateries within a block radius. Pool area was great and well maintained, rooms were clean and housekeeping staff was very friendly and accommodating. Would definitely stay here again. Rooms were very quiet even with all the traffic noise. The only con to our whole stay was the fact there were no drawers to store clothing and bathroom had no vanity, but we made do with the two small stands available. The attitude of the entire staff at this hotel was commendable. A pleasure to say here. We felt very welcome." }, { "user_review_posted": 15, "user_total_helpful_votes": 14, "expertise": 0.0044209055132590006, "user_cities_visited": 13, "review_days": 0.22617743702081003, "helpful_class": 0, "review_text": "The Fairmont of San Francisco is a awesome place. Starting with the lobby check in was super easy (make sure you join the Presidents Club) not sure what all you get by joining but what comes to mind is the express check in and free internet. Plus it is also free to join. The staff was very helpful room was very clean and nice and the location is great.I would highly recommend this hotel and hope to go back ASAP." }, { "user_review_posted": 118, "user_total_helpful_votes": 115, "expertise": 0.004621136040185, "user_cities_visited": 69, "review_days": 0.028477546549835003, "helpful_class": 1, "review_text": "My wife and I, along with another couple, stayed at this hotel for one night prior to a cruise departure out of the Port of Miami the following day. What a gem! I would have never known about it if not for the high reviews on Tripadvisor (rated #1 out of 19 bed and breakfast establishments in Miami Beach at the time we made the reservation).The entrance is unusual, as others have pointed out. You would miss it if you were not clued in. It does not look like a hotel from the outside. Fortunately, there is a sign on the outside to tell you that you are at the right place. The entry \u201clobby\u201d at street level is just this tiny landing zone in front of an extremely slow (probably extremely old) elevator that is just for luggage as far as I can tell. Right next to that, another half-step up, is the lower landing for the stairwell that takes you up to the second level. That is where the hotel is actually located. I am not sure this building started out life as a hotel, or was retrofitted. I think the whole hotel is on the second level. Both of our rooms, the lobby/breakfast area, and the small office/front desk were located there on the 2nd story.Until you enter the room(s), you will probably be second-guessing your judgment about this place. The hallways are dark and rather narrow. I think they are currently repainting the hallways, but they were seriously scuffed up at this time. But, when you enter the rooms, oh boy. It is like being transported to another level of elegance. The rooms are individually decorated, but large and extremely clean (as others have pointed out). The lighting is really nice. There are \u201cshades\u201d basically consisting of perforated metal cylinders that cast off soft light that looks like it comes from a chandelier. The floor is some kind of hard plastic or fiberglass tile material that looks sharp. A large faux animal skin rug is on the floor. The king bed was slightly soft, but comfortable. The bathroom was really nice, with a couple of different tile patterns on the wall, and a really nice, large, modern walk-in shower with a glass wall and door.This is a great value for south beach. The hotel room prices at this time, for a Monday night, at this hotel were around $275 to $300. Virtually every other hotel I researched, especially ones that could match this room quality, were $400 to $500 in this area of south beach. So, this is a great value in an expensive area.The location is perfect, right on Collins Avenue, just a few blocks from the beach. The breakfast was basic, but very nice. The workers/proprietors were very friendly in this small place. It definitely had a bed & breakfast feel more than a hotel, even though the official name includes the word \u201chotel.\u201d I thought it was great. A very fun and quirky place to stay with beautiful rooms. What a gem!" }, { "user_review_posted": 17, "user_total_helpful_votes": 6, "expertise": 0.001603156986064, "user_cities_visited": 18, "review_days": 0.9928806133625411, "helpful_class": 0, "review_text": "Beware of their $29 \"guest amenities fee\" showing up on your bill without your authorization.This is preposterous to start with, but even worse is their stonewall treatment of attempts to resolve the issue - no replies to emails, no callbacks after leaving messages." }, { "user_review_posted": 16, "user_total_helpful_votes": 6, "expertise": 0.0017102504689390002, "user_cities_visited": 21, "review_days": 0.44797371303395406, "helpful_class": 0, "review_text": "we stayed here with my wife and daughter, we had a comfortable stay and was able to change accomodation without any problem. staff was nice and breakfast was really good . this hotel was a shirt walk to the fishermans wharf which is awesome , lots of parking spaces within the area and accessibe to hop on and off bus." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.5005476451259581, "helpful_class": 0, "review_text": "Our family needed two rooms because we were meeting my daughter in DC and they were bringing their 6 month old son. The hotel was very accomodating to us. They gave us two rooms next to one another at the end of the hall, one was a suite with a separate living area. They even brought up a pack n play for the baby. The hotel is old but very clean. Every employee was so nice, too! As far as the location - PERFECT!! Walking distance to the Capitol, and around the corner from restaurants and bars. The fact that breakfast is included was just a bonus. We will definitely be returning." }, { "user_review_posted": 91, "user_total_helpful_votes": 17, "expertise": 0.0007966214520330001, "user_cities_visited": 75, "review_days": 0.32749178532311, "helpful_class": 0, "review_text": "Nice hotel, very friendly staff, coffee/tea/hot chocolate service available in the lobby 24/7, nice to have a pool/whirlpool (pool water was pretty cold) and workout room. There is a nice breakfast 0630-1030 but it is packed with people every day. The breakfast offers the usual fare plus a different egg/meat/potato combo option every day. For a free breakfast, it's nice. Our room was very dark and had a small window that overlooked a dumpster. There is a loud AC unit, but it worked well despite the smoldering temperatures. The Chinatown metro stop is about a 7 min walk. There is a small park across the street with homeless people hanging out all day, which didn't bother me too much, but made our family concerned about safety as some of them are quite assertive about asking for money." }, { "user_review_posted": 72, "user_total_helpful_votes": 32, "expertise": 0.0020473966187300003, "user_cities_visited": 486, "review_days": 0.28915662650602403, "helpful_class": 0, "review_text": "Return visit to this hotel adjacent to Bangkok Don Mueang airport & which is connected by a walkway direct from terminal 1.There are only escalators from the connecting bridge into the reception area but there is a bell you can press for one of the many bell boys in reception who will come & assist. Spacious check-in area.Check-in/check-out was laboriously slow although our clerk,Sunee,was very helpful.Everything appears to be done in triplicate which in this day & age is old fashioned! A deposit of THB1000 is also taken at check-in to guarantee against breakages & mini-bar,etc.Refunded on check-out in full or minus anything used in the room.Lifts available to all floors.Room was very spacious with comfortable twin beds along with large desk but only 1 chair in which to sit at it.(2 chairs for a twin room would be better!) There are 2 more arm chairs in which to relax. Bathroom was about the right size with a good shower & almost instant hot water.Free tea/coffee provided along with 2 bottles of complimentary water. Free wi-fi is available for the duration of the stay. Breakfast area was large with a wide range of local as well as Western food.There is a lounge area in which to relax & a large restaurant with a wide selection of food & drinks.(I can recommend the Beer tower!!) Restaurant has a couple singing but is not loud or intrusive & TV's with the sound off." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.13143483023001, "helpful_class": 0, "review_text": "My wife and I celebrated our 25th Wedding Anniversary at the Vive Hotel from 8/22-8/26. The staff was very friendly and kind to us (all of them). Management left us some Godiva chocolates, with a note, congratulating us. We appreciated that. The room was small, but comfortable and clean. We were out and about most of the time. The bed was also very comfortable. We were on the 11th floor and there was no noise. The only con was that there weren't any drawers to put our clothes away. The lobby was beautiful and the continental breakfast was good especially the coffee and fruits. Overall, it was a very good experience. Excellent value and we got what we paid for. We booked this hotel based on the excellent reviews. And they delivered." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.563526834611171, "helpful_class": 0, "review_text": "Room was clean and remodeled. Hotel is small in a great neighborhood. Not far from Dupont Circle but still a long walk or a short Uber ride. You will like this hotel if you want a quiet place off the beaten path. You will not want this hotel if you are looking for action, bright lights or a full service hotel. Also, you won;t run into Donald Trump in this neighborhood. Some local bars and restaurants are a short walk. Price was reasonable. I had a great quiet stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23822562979189402, "helpful_class": 0, "review_text": "The room was fantastic. We booked a one bedroom king with a queen pull out. Unbeknownst to me, our room also had a full size fridge, stove, sink, and dishwasher. This made homemade meals easy! Not only that but wifi was great, pool was excellent and so was the hot tub. Travel to the strip was only a 5 minute walk to the monorail that we used daily on our 5 day trip for around $35/person for a 5 day ticket. Worked out well for being a bit off the strip." }, { "user_review_posted": 63, "user_total_helpful_votes": 37, "expertise": 0.0027409544125860004, "user_cities_visited": 50, "review_days": 0.555859802847754, "helpful_class": 0, "review_text": "I often stay in Kimptons and they excell in service, but the Kimpton George took that to a new level. Staff was amazing, room spacious and beautifully decorated, all travel needs anticipated, usual wine reception a friendly plus. A friend and I had a marvelous 5 nights and this hotel truly added to the whole experience of our DC stay. Hopefully the recent purchase by Intercontinental group will not rob these hotels of their slightly quirky personalities." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.409090909090909, "helpful_class": 0, "review_text": "As a Bay Area native, I've stayed at this hotel 3 times in the past year and am ever impressed by the quality and fantastic location. When one of our stays ended up with a room key issue, the hotel manager provided quick and excellent service to make up for it.We recently stayed in the \"superior room with kitchenette\" and were in awe of the 10th floor views, size of room, and overall comfort. Don't forget to visit the 11th floor balcony (open to all patrons), for sights of the ferry building, the bay, and a close look at the transamerica pyramid.From the quick check in process, helpful staff, convenient (safe, walkable) location, and the little perks like freshly brewed specialty coffee machine in the lobby, I definitely recommend the Club Quarters Hotel for your next stay in San Francisco.And if you're hungry, the restaurant next door (Fish and Farm) has a delicious burger and friendly bar staff for a quick meal and drink before you head out to explore the town!Enjoy your stay in the city by the bay!" }, { "user_review_posted": 34, "user_total_helpful_votes": 20, "expertise": 0.002745487470062, "user_cities_visited": 15, "review_days": 0.174151150054764, "helpful_class": 0, "review_text": "Our suite was fantastic & spacious, complete with a kitchen, lounge and balcony. Bed was huge and we had a large Jacuzzi tub. The hotel is a 15min walk to the strip, just away from the hustle and bustle!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7469879518072281, "helpful_class": 1, "review_text": "the room is clean every thing was excellent its very near from restaurants an the metro and good please for walking and you can get the taxi very easy and when you whant any thinke they bring very fast the hotel in gnaral was nice many thanks for every body there email alzdajali@hotmail.com" }, { "user_review_posted": 14, "user_total_helpful_votes": 25, "expertise": 0.008559133683264001, "user_cities_visited": 12, "review_days": 0.7782037239868561, "helpful_class": 0, "review_text": "My husband and I were in Vegas for a real estate seminar right across the street in Downtown Summerlin. The corporate rate that we received was between $100 and $129 per night. We stayed 3 nights. We live in NYC so we get to the hotel around 11am (we just missed the shuttle which is kinda a joke) and they immediately try to upsell us to a suite for an add'l $100 per night and said that there are 55 checkins that morning and check in is at 3pm. We were exhausted...I complained a bit and the reception man lowered the suite upgrade to $75. We decided not to take it and went to lunch and thankfully the room was ready about an hour and a half later so we could take a nap.The room was really well appointed. Spacious, clean and super comfortable. The hotel smelled like a mix of smoke and air freshener. Even the restaurants that had entrances on the outside of the casino still had a smokey feeling.When I got home and was reviewing the bill I noticed that there was a $40 a night resort fee. One that I never saw before. The reason I never saw it was because it was concealed in the legal ease that I initialed when I checked in. When I called the hotel and asked about it, they said that it was for the internet and the shuttle service. I thought this was very misleading and just wrong. Put the fee on the reservation front and center. I hate hidden charges." }, { "user_review_posted": 8, "user_total_helpful_votes": 5, "expertise": 0.0029239766081870003, "user_cities_visited": 215, "review_days": 0.339539978094194, "helpful_class": 2, "review_text": "The location of this \"special\" hotel i s really gret and so close to the beach. They even parked our car for free when the lot was full. For the price the hotel is ok but the location is great. We really liked this place and could very well stay there on our next trip to Miami." }, { "user_review_posted": 95, "user_total_helpful_votes": 29, "expertise": 0.001371684756412, "user_cities_visited": 582, "review_days": 0.14950711938663702, "helpful_class": 0, "review_text": "We spent our 25th Wedding Anniversary here and then returned again for our 30th !!!Such a beautifully decorated historic home away from home, close to all Washington DC.Great restaurants in walking distance and the neighborhood is lovely.You are treated like Royalty when staying here." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.967141292442497, "helpful_class": 0, "review_text": "This is a very nice hotel with a wonderful staff and facilities. I\u2019d recommend it to anyone. The rooms are spacious and well appointed. The food was very good. And the location, being proximate to Union Station and the National Mall, is perfect." }, { "user_review_posted": 37, "user_total_helpful_votes": 16, "expertise": 0.001989079446874, "user_cities_visited": 26, "review_days": 0.056955093099671006, "helpful_class": 1, "review_text": "Really lovely Honolulu boutique hotel. Lovely not being in the huge complexes. Close to Ala Moana Shopping Centre (10 min walk). Beautiful location in front of marina. Staff very nice, friendly and accommodating. Lots of restaurants close by. Large rooms and modern fit out. Recommend! Free wifi. Quiet in rooms. Great balcony" }, { "user_review_posted": 30, "user_total_helpful_votes": 19, "expertise": 0.002964434146162, "user_cities_visited": 13, "review_days": 0.059145673603504006, "helpful_class": 1, "review_text": "We had a two queen bed suite which was very nice. The real attraction here is the location though. For this part of our journey, we were traveling without a car. This hotel's proximity to public transportation made this easy and very enjoyable. The F-Line streetcar stop was a block and a half away. The Powell-Hyde trolley was three and a half blocks away and the Powell-Mason trolley a block and a half away. This left us strategically positioned to enjoy most of San Francisco's excellent and historic public transit. (Use a MUNI pass). Probably the best way to see this city without much automobile parking.There is a concierge desk in the lobby, where one can get information and book tours. We booked the Red & White Line Bridge 2 Bridge tour here and it was excellent. (Also only four blocks to boarding point),Breakfast was adequate; We can't think of a better location." }, { "user_review_posted": 42, "user_total_helpful_votes": 25, "expertise": 0.002779485401133, "user_cities_visited": 125, "review_days": 0.62157721796276, "helpful_class": 1, "review_text": "This was our second time at the Argonaut and it will not be our last!Perfect size room, quiet and clean! In the heart of the Embarcadero which is great if you want to be a tourist, but close enough to North Beach if you want to stay low key. The staff was great from the bellman to the front desk.Will definitely be back!" }, { "user_review_posted": 49, "user_total_helpful_votes": 37, "expertise": 0.00355560959902, "user_cities_visited": 29, "review_days": 0.36746987951807203, "helpful_class": 0, "review_text": "This hotel was conveniently located outside of the downtown core with great access to public bus, walking distance to Steppenwolf theatre and Second City, and a farmers market across the street. It was a little bit of a trek to my conference hotel downtown, but worth it to save the money by being a little further out. The rooftop bar had great atmosphere and view, but the service was cold and I felt invisible as a single woman waiting eons for service. The room needs an update, and the heating/AC unit was really loud and needed a cleaning. I did appreciate the text messages from the front desk staff checking in to see if I needed anything." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.304490690032858, "helpful_class": 0, "review_text": "Rude staff, diamond member given room on low floor facing busy street, cold food when ordered room service, dirty glassware not removed by housekeeping. I was told maintenance would come to room and check noisy refrigerator; never saw maintenance and unplugged refrigerator to stop noise." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.715224534501642, "helpful_class": 0, "review_text": "Stayed at the Washington Hilton for 2 nights this past weekend. Probably one of the worse experiences I've had at a hotel. First, the check in line was about a 25 minute wait period. When I was finally able to check in, the front desk agent did not know what he was doing (Red Flag #1). The next day, I checked my account and noticed that I was charged again for the room that I already paid for. Spoke with the front desk manager, she apologized and voided the charge immediately. When it was time to check out on the last day, I received notification that I was charged the full stay for the THIRD time. I proceeded to speak with the front desk agent & the supervisor Vivian who basically put the blame on me and told me to contact my bank. It's unfortunate how such a large business cannot take accountability for their mistakes. I was charged 3 different times without a proper explanation, different answers from the employees, and a nonchalant attitude about the situation. I will NEVER STAY or spend my money at this mediocre hotel with no lights in the room, long wait times, inexperienced employees, and below average looking rooms. Please avoid this hotel if you want to be charged multiple times for no reason using a credit card system that's stuck in the 1960's!!!" }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 10, "review_days": 0.6768893756845561, "helpful_class": 0, "review_text": "Visiting Honolulu for the first time, I was pleased with The Laylow (Autograph Collection) as our home base for the week. The front desk staff provided great service and we truly enjoyed the evening entertainment at the Hideout restaurant. The hotel is centrally located in Waikiki near all the major shopping destination and just a short walk to the beach. The next time I come to Hawaii, I will definitely stay here." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.10952902519167501, "helpful_class": 0, "review_text": "What a nice boutique hotel near Union Square. Easy access to transit lines or walking to sites. The staff was very attentive. Our flight arrived in the morning and we were at the hotel by 11 am. The front desk was extra helpful in checking for a room available for our 2 night stay ... asked if we wanted the type of room we requested or if we didn't mind coming back after lunch, we could have an upgrade. The concierge was spot on with his lunch and dinner recommendations! We would definitely stay at the same hotel the next trip to SF." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.37239868565169704, "helpful_class": 1, "review_text": "I am currently staying at this hotel. Completely unacceptable! I was moved from a room to a different room because of the horrible smell in the first room. This new room also smells really bad and it really isn't what was advertised when I booked it via hotels.com. Save money and go elsewhere. There are many options in this neighborhood so do yourself a favor and find a different place." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.292990142387732, "helpful_class": 1, "review_text": "Bathroom dirty, no hot water in the morning to shower. They need to clean better and get new mattresses" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9687842278203721, "helpful_class": 0, "review_text": "I am so impressed with the staff and the rooms. I go to Oahu every year and this is the first time I stayed at Waikiki Resort but it will definitely be the hotel I stay at in the future. The rooms are very clean and the front desk staff is extremely helpful and friendly. They provide transportation to the airport for only $12.00 per person." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9879518072289151, "helpful_class": 0, "review_text": "Aqua Oasis is in a great location with very friendly staff. Olivia, especially was super helpful and provided great recommendations for our drive around Oahu.The location is great, but can be noisy. It would have been nice to have breakfast changed up from day-to-day, but it was adequate." }, { "user_review_posted": 3, "user_total_helpful_votes": 8, "expertise": 0.012836073412041, "user_cities_visited": 3, "review_days": 0.837897042716319, "helpful_class": 1, "review_text": "The location is really perfect, the hotel is beautiful clean and paricular. The underground is close, and the staff is really nice, helpfull and always smiling in particular Tashi and Shophiya .Thank you very much for your kind attention !" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 7, "review_days": 0.09090909090909001, "helpful_class": 1, "review_text": "What a fantastic 2-day escape from suburban life. The Waldorf suite was a huge, beautiful room and we enjoyed every minute of it. I can't relate to any of the negative comments here because I really couldn't find anything to complain about. The only issue at all was the firmness of the beds -- they are very firm -- which wasn't really conducive to good sleep for me, but that's really more of a preference than a problem. I'd probably bring an inexpensive mattress topper if we were to return. Part of me wants to give the Conrad a try, but I'd probably just wish I'd have returned here. Thanks to the entire staff of the Waldorf Astoria Chicago for a truly fantastic stay!" }, { "user_review_posted": 73, "user_total_helpful_votes": 33, "expertise": 0.002084344141995, "user_cities_visited": 97, "review_days": 0.343373493975903, "helpful_class": 0, "review_text": "The hotel came highly recommended from other Filipinos who fly in for their periodic visa run from Myanmar. And rightfully so. The hotel is a solid value for money, esp., for frequent travelers who would rather spend their baht on the shopping or local cuisine than just accommodations.That's not to say that the hotel is cheap - the facilities are up-to-date, the porte cochere is secure and safe for guests, the rooms are fresh and well-appointed. Complaint though for the poorly maintained gym - aka closet with some fitness equipment.Another plus is the location across from the Chong Nongsi BTS station along the dark green line and Maha Nakhon, the architectural jewel of Thailand. And not to mention the Dean & Deluca in Maha Nakhon Cube." }, { "user_review_posted": 208, "user_total_helpful_votes": 94, "expertise": 0.002083704665631, "user_cities_visited": 184, "review_days": 0.35596933187294605, "helpful_class": 1, "review_text": "Party 24 hours a day when you stay at this hotel. Rooms are clean and spacious and staff are helpful and friendly. The only problem I had was I could not connect to wi-fi from my cell phone. There's wi-fi connection available but only for laptops and tablets, not cell phones. That was very annoying and frustrating. I did receive a very nice letter of apology from them which was much appreciated. Unfortunately I was not able to take up their offer to recompense but the gesture was very kind and generous." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.291347207009857, "helpful_class": 1, "review_text": "Stayed at the Hilton Gardens on First Street as wedding accommodations. The location is great with a wonderful grocery store and pharmacy close by. Besides the hotel bar and restaurant, other food options were in walking distance. We could have stayed in the hotel all day and chatted with the staff...made us feel like family. Highly recommend it." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.378970427163198, "helpful_class": 0, "review_text": "I don't usually write about my experiences, but when one finds a close to perfect experience I think it's worth sharing. Not only does the H Hotel have all the excellent amenities one would expect in such a hotel, the difference is the service. Rarely have I been in a hotel where the staff seem genuinely happy and pleased you are staying in their hotel. The service which was impeccable made all the difference." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 1, "review_days": 0.093647316538882, "helpful_class": 1, "review_text": "We travelled to SF in May 2015 to get married at City Hall, just the two of us! From the moment we arrived at the Scarlet Huntington, to the moment we left, everything was perfect. The lobby area is beautiful, clean and well maintained. Our room was beautiful and just as described \u2013 in fact, far better than we imagined it would be. Each and every day, housekeeping did a brilliant job of making our rooms perfect. Beds, baths, showers were all first class, with the fittings and furniture that you would expect of a hotel of its class. Concierge, especially (but not exclusively \u2013 so many people made our trip such a memorable experience) Ulysses, Jason and James, were excellent; always very helpful and friendly. In fact, their \u2018going the extra mile\u2019 helped to make our wedding day journey to City Hall quite wonderful. Ursula, the driver for the hotel, was also fantastic, dropping us off at various locations in the city during our stay. After our ceremony, we dined and spent the evening at The Big Four restaurant, full of atmospheric, \u2018old world charm\u2019. We simply could not have wished for a better evening. Our food and drinks were delicious and well presented. Ron, our waiter, looked after us so well during the evening and is someone we will remember, having helped to make our day so special. Afterwards, we enjoyed some amazing cocktails in the bar area, whilst listening to Dick play the piano nearby. We absolutely cannot wait to return!" }, { "user_review_posted": 46, "user_total_helpful_votes": 19, "expertise": 0.0018949479249120002, "user_cities_visited": 30, "review_days": 0.300109529025191, "helpful_class": 0, "review_text": "We found the hotel too funky for our liking in that lighting was too dim in the hallways, lobby and lifts. The restaurant and bar downstairs were overpriced, music thumping and too loud and with terrible service. We waited for more than an hour for our dinner. And when our meals came they weren't worth the wait. The only plus point I can think off is that it's within walking distance of Pike Place Market." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.37349397590361405, "helpful_class": 1, "review_text": "Great location to metro stops. Helpful staff, great location for business meetings or conferences, reunions, etc. Gift shop has great selection, convenient Starbucks across the street. Rooms clean and comfortable." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.098028477546549, "helpful_class": 0, "review_text": "Be prepared for very loud noise if someone overhead uses the tub filler! Otherwise, a great spot: excellent location, lovely public space, spacious room, excellent service and very good food at Boka. We'll stay again when we return to Seattle." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.50985761226725, "helpful_class": 0, "review_text": "This hotel was a great hub to walk to many things around Waikiki. Excellent choices of food places around, and close walk beaches. Comfortable, clean and good customer service. Great amenities including pool and gym." }, { "user_review_posted": 11, "user_total_helpful_votes": 5, "expertise": 0.0020964360587000003, "user_cities_visited": 12, "review_days": 0.33734939759036103, "helpful_class": 0, "review_text": "Very nice place to stay! Well located, near Chinatown (where you can do your grocery), Telegraph Hill, Fisherman's Wharf, Columbus Avenue which is a nice street! Activites are organized everyday, you can register if you want. The Hostel is also a travel adventure agency, you can book some tours with them if you want to visit Yosemite Park or even more.There is free dinner on Monday, Wednesday and Friday. Dinners are very gooood! Leftover are also often available. Free food will be available sometimes in the dinning room (which is pretty big!). Kitchen is large and nice. The bathrooms are very clean and are all private (some with showers other only toilet). Free breakfast is worth it. You can make your own eggs and there is always hot beans ready, bagels, fruits, yogourt and oat. Of course, coffee and tea. Great breakfast!This is a very big Hostel. Approx 40 rooms. Hence, I found the Hostel was missing that \"Hostel vib\" that you find in smaller ones (like Seb B mentioned). I mean, you don't feel like your being a family with the people there. You don't get to know everyone, often, people won't stay long. You feel more like being in a Hotel. I found people tend to be less easy to approach. The dinning room is so big, you almost feel like you're in a cafeteria. But again, it depends of your trip purpose, what are your expectations.This is still an awesome place to stay and would definitely recommand it!" }, { "user_review_posted": 36, "user_total_helpful_votes": 9, "expertise": 0.001103387399315, "user_cities_visited": 25, "review_days": 0.980832420591456, "helpful_class": 1, "review_text": "Pros:-Check in/out was fast-Clean & unique design which is pleasant-Buffet was good and had a lot of variety. It's cheaper if you take your food to go-Nice view of the Bellagio fountains from our hotel room window in the Chelsea tower-Bed comfortable, room quiet, fridge in room and ice machine down the hall-Daddy Yankee concert was playing during our stay at the hotel and we were able to get last minute tickets at the hotel-2 decent free pool options-Received a complimentary 1 hour extension on the check-out timeCons:-Disgusting smell as soon as we were dropped off at the hotel which also was inside the whole reception area. It smelled like cigarette smoke or something being put into the ventilation system to mask the smell which does not work.-At check in the staff failed to mention we had a buffet credit. Check in could be more thorough.-The Marquee Dayclub is pathetic toward hotel guests. I told them I just wanted to SEE it and not that I was going to stay. My friend wasn't allowed to join me 'cause she had a backpack though they could have checked it. I was asked to pay $20 even just to see the pool party. And then when the staff found out I was a guest I didn't have to pay. Why not check if your customer is a guest first? Why even charge anybody who just wants to take a look? Despite showing my passport and giving my room key, this was insufficient. The room number was mandatory though I never memorized the 4 digits. I asked if someone could escort me around but nope. I asked for the manager and told him what just happened and walked off. Not like he cared.-Even though I had the Do Not Disturb sign on the door, staff knocked at 2 different times.-At checkout, my credit card was automatically processed though I wanted to pay cash. Apparently housekeeping does this?? Why not first ask your guests how they would like to pay? We had tried to pay cash for the resort fee upon check in and they preferred we pay at check out. The credit card was refunded, but they refused to refund the exchange rate difference which left me out of $10. Lame.-A staff we talked to about concert tickets for the Chelsea made it sound like the standing area was tiny without being able to see the stage. It ended up being great and cheaper than seating would have been.-The bill for nachos and a non-alcoholic drink for room service was ridiculous. The cheese was disgusting and tasted processed which likely it was.-This resort is not for singles, as most of the guests are coupled up.-Disgusting how there is no recycling - Is this typical of all high-end Vegas resorts??" }, { "user_review_posted": 176, "user_total_helpful_votes": 206, "expertise": 0.005572106366545, "user_cities_visited": 76, "review_days": 0.762869660460021, "helpful_class": 1, "review_text": "Location:- Centrally located on Waikiki and walking distance to most of the shopping and attractions that you need to be around thereRooms:- We had an oceanfront corner room that had a separate living area so it was quite spacious- Oceanfront views in this case means you're basically looking at boats in the harbor- it's not an unobstructed ocean view like you might imagineService:- Slow check in with a small shot glass of lemonade and cool towel- not exactly the 5 star reception I'm used to- Staff are on the younger side and seem less experienced than most upper level hotels- Had to wait forever for check out as there was 1 person at the desk and 4 people in line- they seem understaffedResort:- elevator was broken and took forever- Adult \"pool\" area is pathetic- it's like a shallow water play area with some loungers in there and the service stinks- the other pool is much better but includes kids- One thing that I found to be super weird was that the hallways were freezing cold like 65 degrees and the lights were super dim like at a fine restaurant at dinner- it was just a really odd ambienceOverall- Wouldn't recommend, plenty of other good hotels to stay at in Waikiki" }, { "user_review_posted": 67, "user_total_helpful_votes": 48, "expertise": 0.0033678018382100002, "user_cities_visited": 42, "review_days": 0.079408543263964, "helpful_class": 1, "review_text": "Stayed in a junior suite. Spacious with nice decor. Location was close to Union Square and in short walking distance of the pier. It doesn't give the feel of being in the heart of the action as it is a couple of blocks from Union Square. It is s great, little, fun hotel but next time, I would choose to be further downtown." }, { "user_review_posted": 542, "user_total_helpful_votes": 285, "expertise": 0.0024425169773040004, "user_cities_visited": 241, "review_days": 0.20208105147864103, "helpful_class": 1, "review_text": "We picked this hotel for the Marriott brand, lack of resort fee, and cheaper price than hotels on the Strip. Self and valet parking options are free. The hotel is clean and nicely decorated. We had a neat view of hotels of the Strip. It was so fun looking out the window! There is a concierge lounge for frequent Marriott customers, but it was closed when we were there. The gym was very nice. There were a few hiccups in our stay, but the staff was quick to respond and resolve problems once they were aware of them. It wasn't our best Marriott or Renaissance stay, but hopefully, the next stay (if there is one) will be stellar." }, { "user_review_posted": 28, "user_total_helpful_votes": 10, "expertise": 0.0016235557447070001, "user_cities_visited": 13, "review_days": 0.031763417305585004, "helpful_class": 0, "review_text": "After half a week in Napa, we stayed the rest of our anniversary week in San Francisco at the Hotel Drisco in the Pacific Heights. We were given excellent service which was professional and personal. From beginning to end, all our needs were accommodated. Even with high expectations, we were extremely happy staying there." }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 232, "review_days": 0.20427163198247503, "helpful_class": 2, "review_text": "On 6 Jan 2016, I booked a 2-br with seaview at this hotel for NYE 2016/17 on booking.com for a very good deal of AED1,200.00. A day later, I was on booking.com again and noticed that the rate for the same room I had booked had gone up to AED 4,200. 2 days afterwards, I was informed by booking.com that \"the hotel was unable to verify the card and has canceled the reservation. We don\u00e2\u20ac\u2122t know the details of why the credit card was declined.\" Now this is complete hogwash as I had used the same credit card to make another booking at another hotel in the meantime and the second booking still holds. My suspicion: the hotel made an error with pricing and simply cancelled all bookings that had been transacted at the \"wrong\" price. In my view, this is a sneaky way to do business especially since they shove the blame on the customer with a made-up excuse. Never again with this unreliable establishment." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "We had a lot of fun here. They run shuttles down the strip and Taxis are plenty. We spent a week here and got to see lots of Vegas. If you have a car there is no extra fee to park it. There is no casino on property but you can take the properties shuttle bus into town." }, { "user_review_posted": 226, "user_total_helpful_votes": 226, "expertise": 0.004744565817058, "user_cities_visited": 72, "review_days": 0.042716319824753005, "helpful_class": 1, "review_text": "Right across the street from Fisherman's Wharf, 10 minute (or less) walk to Alcatraz tour pier, 10 minutes the other way to Ghiradelli square (art galleries along the way), block away from IHOP, block away from Trader Joe's grocery store, 1 1/2 block away from Safeway Grocery store, free parking which other more expensive adjacent hotels charge $50 or more extra for on top of their room rate, free WiFi, coffee & newspaper in lobby 24/7, Hot Spuds (awesome baked potato meals right across the street (for a delicious break from $85+ \"Wharf\" dinners)...Now, the bad? Well, the rooms are like an old Travelodge or a Motel 6 but that is why it's less money a night than the adjacent Radisson and Hilton. There is a 7/11 across the street that has some panhandler types that hang around at night (but then this is a big city and there were bums sleeping and hanging around right by all the tourist attractions and on the Wharf) and the San Francisco BigBus picks up across the street too - so it can get a bit noisy. I brought ear plugs so it was not a problem. Our room was right on the street. Nice thing though was that we had a balcony and you could see the water. I'd recommend that you ask for a quiet room away from the street and apparently they do have those. Location was worth it all." }, { "user_review_posted": 77, "user_total_helpful_votes": 52, "expertise": 0.0031682981037490002, "user_cities_visited": 37, "review_days": 0.353231106243154, "helpful_class": 1, "review_text": "We stayed at the Rembrandt Hotel 2 weeks ago and really enjoyed our stay. A family of 5 we requested 2 interconnecting rooms and a cot. We did have to ask for the cot on arrival but it came promptly. D\u00e9cor slightly dated but the bathroom was great and more importantly very clean. Beds were comfortable. Pool was OK. They have a complimentary tuk tuk to the main road. The kids loved that but unfortunately it was out of action last few days. Plenty of restaurants close by and you can easily walk to Terminal 21. The hotel has 5 restaurants but we only tried one, Rang Mahal on the top floor. The food was great, expensive for Thailand, but still cheaper than home, the service was very good and the view lovely. Breakfast was OK, bacon was terrible (as it was at the other hotels we stayed at) and I would have liked a greater selection of fresh fruits. I think they need a coffee machine as they bought the tea and coffee in pots to the table. Staff were great. Taxis were a real problem (not the hotels fault). We had one that took the long way to our destination, one that did not know the way, one that got angry when we wouldn't take up his offer to get us some tickets then drove like a mad man, one that refused to use the meter and wanted to charge us 4 times the cost, one that we got out of because he would not put on meter and a 3/4 hour wait for a meter taxi. It does spoil the holiday. But Jetstar threatened to do more when they cancelled our flight 10 hours before we were due to leave Thailand. The hotel was great they extended our stay in the same rooms at a good price and gave us a late check out. No problems changing our transport to the airport 4 times. Our flight 2 days later was delayed another 4 hours. Housekeeping were really good, all staff were friendly and very helpful. Wifi was fine. We also organised a private driver at the tour desk,(sick of taxis), he was great, a very good driver, courteous, clean car with seatbelts. It made for a far more relaxed tour of the city. We also organised what we wanted to see. I would certainly stay at this hotel again." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 6, "review_days": 0.423877327491785, "helpful_class": 0, "review_text": "My friend referred me to this hotel and I am glad I listened to her. Best decision ever ! First of all, they provide discount on the website to save you money. Second of all, the location is PERFECT if you want convenience. It is literally 8 mins away walking distance to waikiki beach, 30 secs to two local bars, and literally mins away from all the local shops and eats.The staffs all were welcoming and friendly. Valet guys were awesome. The rooms were super clean and stained free. I had no problems. Oh and they also give you complentary gifts when you check in the hotel.I am definitely coming back to this hotel. Pricing and hotel is a steal." }, { "user_review_posted": 60, "user_total_helpful_votes": 72, "expertise": 0.0057155467284560005, "user_cities_visited": 28, "review_days": 0.322015334063526, "helpful_class": 1, "review_text": "I've been in this hotel for christmas and new year's eve. Everything's been amazing, as soon as i got in i've been very surprised! The hotel has a big lobby with couple of restaurant and a bar. Staff very friendly that gave me immediately all the information i needed! Top class rooms and breakfast.I recommend it to everybody!" }, { "user_review_posted": 47, "user_total_helpful_votes": 38, "expertise": 0.0038149032423150002, "user_cities_visited": 244, "review_days": 0.9184008762322011, "helpful_class": 0, "review_text": "Friendly service and well appointed room. Nothing so special as to leave a lasting impression. Location is excellent for financial district and waterfront. Breakfast was good. Gym was very small but quiet at least. I have chosen other hotels to stay when return to San Francisco as this one just didn't stand out." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.765607886089813, "helpful_class": 0, "review_text": "Bad hotel experience ,rude staff at arrival and departure , elevators so slow, beds very uncomfortable , wound not stat here again ever. loud guests around 3 or 4 am. room was close to the elevator, elevator really noisy." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9090909090909091, "helpful_class": 0, "review_text": "My husband and I stayed in Alohilani for two nights with the complimentary. We went to the front desk at first to ask for reservation, they told us that they can\u2019t help us book it we need to call the reservation office. we called the number in the beginning of June for few times but no one reply, so we left few voice messages. After a while no one get back to us, so I emailed to the sale coordinator on 6/25, they get back to me and asked me which day I want to book on 6/27.After I replied to the email on 6/27, she hasn\u2019t get back to us for a long period of time. Meanwhile, we kept calling and no one answered so we left few voice massages. After few days we decided to call front desk and ask if there are any other way we can book it, then they transferred the call back to the sales coordinator still didn\u2019t answer our call.She finally get back to us after 6 days, we felt so frustrated and disappointed for this experience. Not sure if it\u2019s because we used the complimentary so we are being treated disrespectfully or they are generally have a bad customer service.Another thing is that we are using the complimentary but when checked out we still need to pay $90~ Resort Amenity fee. Also, the parking fee alone is $30 a night?!Overall this hotel doesn\u2019t worth the price, can have much better choices with this price range. Think carefully before you decided to stay in this hotel!" }, { "user_review_posted": 1846, "user_total_helpful_votes": 795, "expertise": 0.0019804787697140004, "user_cities_visited": 273, "review_days": 0.33296823658269403, "helpful_class": 0, "review_text": "Stayed here one night on business.Location is fine for exploring DC tourist attractions. Immediate blocks surrounding hotel are very quiet at night; if you want nightlife, stay in other neighborhoods like the West End, Gallery Place, or Chinatown.Decor was pleasant and modern, like most properties, and room was sparkling clean and spacious. Bed was very comfortable. Internet was fast.I had Regency Club access. I have been in nicer ones but it was fine.Service was mixed. Check-in was great but my stay ended on a sour note with a very rude agent at checkout who could only muster a \"last name?\" versus, say, \"how was your stay?\" or \"thank you.\"Overall, fine, but I think other properties in DC are better." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 96, "review_days": 0.6807228915662651, "helpful_class": 0, "review_text": "We liked everything about this place. The location was excellent- near good restaurants, shopping and public transportation. Service was very friendly and helpful, with the staff providing excellent dining recommendations." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 248, "review_days": 0.6456736035049281, "helpful_class": 1, "review_text": "This hotel is in walking distance to almost anything you want to see in Washington, and is close to many restaurants. This is an old hotel, and the carpet and furniture was somewhat dated, but clean. Our room had a flat screen tv and refrigerator, plenty of clean towels every day, and the beds were made daily. Bathroom was small, but clean. The hotel supplied small bars of soap, but you'll need to bring your own body wash, shampoo, and hair dryer! We were in Washington to visit the usual tourist sites, so this hotel served us well enough. The front desk staff was always friendly and helpful, too!" }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 2, "review_days": 0.178532311062431, "helpful_class": 0, "review_text": "Booked the Platinum because of the kitchen in the room. Turned out to be a great choice, as restaurants are extremely overpriced in Vegas.Got there around noon and had an easy early check-in. Rooms are extremely spacious and clean. The kitchen is fully functional. Had an issue with the room door and it got fixed immediately.They have four o'clock complimentary wine at the bar downstairs if you happen to be there.Generally, a very friendly place to be staying. Would definitely choose this place again for another trip." }, { "user_review_posted": 46, "user_total_helpful_votes": 22, "expertise": 0.0022115721351500003, "user_cities_visited": 135, "review_days": 0.36473165388828005, "helpful_class": 0, "review_text": "I stayed one night while in transit. In general it's a typical Hyatt. However, while Hyatt's tend to have a modern theme throughout, my room was grounded by a blue-hued, sea-type theme which grounded the modern experience, and gave the room a very comfortable feel.Front desk was friendly and welcoming at check-in.Breakfast was a standard buffet - eggs, cereal, sausage, yogurt, fruit. It tasted very average, the eggs tasting almost powdered. I was hoping for better.We stayed on the 3rd floor, where apparently the pool is as well. And it opens at 7 AM...we were awoken at 7:30AM by screaming children. I complained to the front desk at check-out and they were only concerned that people not be at the pool before 7. They apologized casually only as an after-thought. While I understand the pool has set hours, I don't understand putting guest rooms (with windows directly viewing the pool) where noise can be a disturbance.The hotel charged us for an amenity by accident. I called and had it taken off by a very friendly accountant." }, { "user_review_posted": 162, "user_total_helpful_votes": 70, "expertise": 0.001987459525434, "user_cities_visited": 162, "review_days": 0.110076670317634, "helpful_class": 0, "review_text": "I often stay at the Willard or the St Regis\u2026.my sister booked us at the Sofitel and we were skeptical at first\u2026but , from the moment you drive up, to the front desk with Robert, to the concierge Jermayne, and all the wait staff and housekeepers\u2026you are treated well\u2026it is one of the hidden jewels in the city. Robert suggested a corner room, facing the city\u2026I loved it! Like a private apartment and not a box. The bathroom is so well designed, i would love to meet the designer. The furnishings are hip and the color palette soothing\u2026Loved the bed, hard to want to leave! Complimentary coffee and tea and excellent croissants in the bar area really was appreciated. I found the restaurant ICI one of the better places to dine for breakfast. Attentive staff, not hovering. A real treat!" }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 10, "review_days": 0.21851040525739301, "helpful_class": 0, "review_text": "This is a noisy city at night - sirens and garbage activities - which I found out from initially staying at other hotels in the boutique category (old-style windows). So the peaceful quiet at the Orchard is the place to be if you like to sleep uninterruptedly. in-room was spotless and comfortable, a desk that was actually practically useful, and an intimacy kit as part of the minibar, going for the same price as a packet of nuts - 6 bucks.I stayed 4 nights and the full amount was held on my card at check-in. When checking out, there was no second swipe, just an agreement to release to the hotel the held amount. A very satisfactory arrangement for debit card users." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.384446878422782, "helpful_class": 0, "review_text": "Excellent residential neighborhood location that is a short walk from the Foggy Bottom metro and a Whole Foods. Safe and convenient. The room was clean and comfortable and quiet, and the well-organized kitchen was appreciated. Staff were friendly and helpful. Like a studio apartment with a separate (small) kitchen, full-size closet and bath. Appreciated the safe in the closet. Overall, very pleased with our stay." }, { "user_review_posted": 37, "user_total_helpful_votes": 17, "expertise": 0.0021202930835500003, "user_cities_visited": 13, "review_days": 0.19058050383351502, "helpful_class": 0, "review_text": "Stayed here as part of our first trip to the USA. The location is nice and close to good shopping and food. The staff were very blase about our arrival, it would have been nice for them to have picked up that we were tourists which is a shame. The hotel is on a very busy street but we were lucky to get a nice room off the street so the noise wasn't an issue. Would happily stay here again. Room was fine for the price." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.501095290251916, "helpful_class": 0, "review_text": "We always go to the Aqua Oasis. We started going in 1999 and we still go there every time we go to Oahu. It is located in the North End of Waikiki and within walking distance to the shops on the Boulevard and it is across from the Royal Hawaiian Shopping Center and a short drive from the Ala Moana Mall. The Hospitality from the staff is just great. We also noticed that many of the employees are there year after year and they always give us a warm greeting when we pull up in our car. The smallness of the Hotel makes this place so much better than previous Hotels we stayed in. This only has 8 stories and we like to stay on the 7th floor in the Suite with the Kitchenette. It's got a good view and our room has a Lanai. They serve a nice Breakfast in the morning downstairs in the Lobby and even a paper next to the desk. If you want Aloha and a very comfortable room or suite in the Shopping District this is a great place and I highly recommend it. We have been coming for 18 years and still Love the place. Also I forgot to mention the Free Wifi that comes with the room." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7245345016429351, "helpful_class": 1, "review_text": "Fantastic staff...Noisy street .....Terrible food & service in Restaurant.....Location in rough...rough area ..far from anything ..Has shuttle service but it is overworked ! Rooms clean but old..Not a 4 star hotel..more like 2.5 star" }, { "user_review_posted": 2, "user_total_helpful_votes": 7, "expertise": 0.016881827209533, "user_cities_visited": 1, "review_days": 0.064622124863088, "helpful_class": 2, "review_text": "It is beautiful. I stayed with my family and all of us were treated well and had a great trip. The location is also ideal for shopping and restaurants. They even gave my daughter a stuffed walrus when she arrived. A simple, but nice touch that started off our stay on a great note." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.31161007667031704, "helpful_class": 1, "review_text": "This was maybe my third or fourth stay at the Argonaut. It is in a perfect location near the water with easy access to Golden Gate bridge. Only one complaint, but this matters to both business and personal travelers: no room service past 10pm. Frankly, this is ridiculous and should be fixed. Otherwise, the Argonaut is the right place to stay in SanFran, particularly if you enjoy the water and intend to visit Sonoma and Napa." }, { "user_review_posted": 6, "user_total_helpful_votes": 10, "expertise": 0.007981168855051, "user_cities_visited": 4, "review_days": 0.28203723986856505, "helpful_class": 2, "review_text": "The views were amazing as always from the 47th Floor. we used to stay here when it was the mandarin oriental and was pleased to find that the experience was just as excellent. the staff here is super friendly and attentive. the room was immaculate clean and the bed was very comfortable. It was our anniversary celebration and we felt we were totally pampered. thanks for an amazing weekend!" }, { "user_review_posted": 48, "user_total_helpful_votes": 22, "expertise": 0.002114825848688, "user_cities_visited": 23, "review_days": 0.369660460021905, "helpful_class": 1, "review_text": "Just enjoyed a great weekend in the Windy City, stayed at Sofitel. Have to say the staff were wonderful, particularly he reservations team who were in regular contact before I arrived and helped me a lot. The staff on the ground were very friendly and our room was excellent. Give yourselves a big pat on the back!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.45454545454545403, "helpful_class": 0, "review_text": "My husband and I stayed at Kinzie hotel for the first time, but certainly not our last. The location was perfect, the hotel was beautiful, complementary breakfast on each floor and every staff member we interacted with was friendly, but what really impressed both of us was the wonderful reception we received checking in with Robert. He was very welcoming and assisted us with getting a reservation for dinner, which he offered and was not even asked to do. Also, upon learning we were in Chicago to celebrate our anniversary he had a bottle of wine sent to our room. Robert was just the person we needed to meet after a horrible day of cancelled flights and lost baggage. I highly recommend staying at the Kinzie Hotel!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.7661555312157721, "helpful_class": 1, "review_text": "Staff was super nice. They have a wine social in the evening. I came late and she poured me one after check in. They have paid and free water in room which is slightly confusing. When I mentioned, she waived the charges. Good location. I walked over to Firsherman Warf about a mile away a couple of times. The Japanese restaurant next door is great and open a bit later than others." }, { "user_review_posted": 8, "user_total_helpful_votes": 8, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.5766703176341731, "helpful_class": 0, "review_text": "Check in with Melonie was quick, efficient and very professional. She was very pleasant and thorough. We were given our room right away with a good view of Diamond Head and partial ocean views. The staff we met were all very helpful and courteous, including the local travel representative.Unfortunately, we had to cut our 4 night stay into 2. The room, though small has everything we need and the bed was comfortable for our taste. However, the air conditioner made it impossible for us to get a good night\u2019s rest. It is one of those very old models and since the room is small, it made its presence VERY, VERY LOUD. I\u2019m a light sleeper so we turned it off the first night and cracked the window open to let natural air come in. It was a cool night by Hawaii standard but very uncomfortable for us. I brought it to the attention of the front desk the following morning and they sent someone to \u201cfix\u201d it along with the broken safe. The safe was fixed but the air conditioning system remained unchanged. We again had to turn it off just so we could sleep on the 2nd night. To make the matters worst, there must have been some sort of an incident because all we can hear are police sirens throughout the night. We had to shut the window again and be miserable with no air conditioner on. I think we managed to dose off around 2 AM from pure exhaustion. We missed our early morning tour the following day because we couldn\u2019t get up on time.We brought all of this concerns to JT, the manager on duty. He was very understanding and very generous with how he resolved our issue. We left and went to another hotel, exhausted from lack of sleep but still felt that we were treated fairly and kindly.If you are a light sleeper, this hotel won\u2019t work for you. If noise is not a problem and you are used to sleeping with a white noise background, this hotel is a good place to stay. The free continental breakfast is simple but ample. Despite the huge traffic they get in the mornings, there always seem to be tables available and the food promptly replenished when empty." }, { "user_review_posted": 261, "user_total_helpful_votes": 57, "expertise": 0.0009499277725140001, "user_cities_visited": 322, "review_days": 0.24698795180722802, "helpful_class": 0, "review_text": "We were immediately greeted upon arrival by the doorman, a greeter and a bellman. Check-in was speedy and the very prompt. desk clerk (Marina) was fabulous. She was friendly, courteous and simply divine. Multi-lingual, helpful and truly enjoyed her position. We had a junior suite on the third floor that faced The White House.Food in the hotel was excellent. There are two restaurants that I am writing on separately.Truly enjoyed our time here and would recommend it to anyone who would like to splurge a little." }, { "user_review_posted": 70, "user_total_helpful_votes": 39, "expertise": 0.0025945366561050003, "user_cities_visited": 190, "review_days": 0.6319824753559691, "helpful_class": 0, "review_text": "As a Level 3 member, I'm accustomed to Kimpton's generous upgrade policy, but my suite was first rate. 3.5 rooms (living room, bedroom, bathroom, and a sitting area between them all), with plenty of room for a romantic celebration or even a family seeking parental privacy with a door between rooms.The staff was first rate for this business trip on which my wife accompanied me, with one of the most professional, friendly greetings I've encountered in the U.S. I have two significant suggestions, however:1) As you can see in my photo, the oversized tub has a very unfortunate auto-cleaning feature that can come on without notice but will scare the crap out of you if you didn't notice this sign until it went off 15 minutes after you went to bed. It then went on again about 30 minutes later. Since the tub itself is also unusually steep/uncomfortable, I suggest the hotel reconsider the entire tub scenario. At the very least, disable this feature unless the room is between guests. People often bathe at night. Maintenance and sleep don't mix.2) Additionally, in 2018, there is no excuse for there not being an available AC plug on both sides of the bed. The outlet on the left side was full due to the clock and a lamp, thus requiring me the McGyver my multi-plug that most travelers don't carry.Again, though, the decor, service, the great Kimpton amenities like happy hour and Raid the Minibar, and most importantly, location of this hotel near great restaurants and the Merchandise Mart make this a good choice.Just beware the Tub Monster!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.750273822562979, "helpful_class": 0, "review_text": "I can not say enough good things about The River Inn. For 2 seniors, not used to metropolitan areas, it was an ideal place to stay. It was close enough to the Foggy Bottom metro for us to easily walk. It was an easy Uber ride to/from Union Station (we came on Amtrak). Tytiana and Liz deserve a huge shout out for their kindness and helpfulness. They gave directions, made suggestions, encouraged us and were just so personable. Liz answered at least 4 e-mails before we even arrived and arranged a surprise for my husband's birthday. Tytiana helped with metro cards, offered an umbrella, and just was so kind. We had contact with a number of other employees and they were all top notch. The room was spacious and clean. It was a plus to have a kitchen. Housekeeping even washed our dirty dishes! We'll go back again if we get the chance and recommend it highly to others." }, { "user_review_posted": 22, "user_total_helpful_votes": 26, "expertise": 0.005627275736511001, "user_cities_visited": 18, "review_days": 0.8833515881708651, "helpful_class": 0, "review_text": "Travelled 18hrs from Scotland to get to this paradise and it never disappointed \u2018 fabulously clean and classy hotel \u2018 tried all the restaurants and they were fabulous a bit pricey but hey ho you\u2019re in the USA .Sun all day till about 4pm but then you can just go to beach after thatClassy avenue that you can walk about at night and very safe .. all in all a fabulous time thank you Outrigger ." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.9036144578313251, "helpful_class": 1, "review_text": "Josie was our keeper. She\u2019s very hospitable and does an excellent job maintaining our room. She\u2019s always greeting us no matter the time of the day and ensures that we are accommodated. She made our stay at Airport Honolulu Hotel enjoyable. Thank you Josie" }, { "user_review_posted": 42, "user_total_helpful_votes": 12, "expertise": 0.001276776847779, "user_cities_visited": 17, "review_days": 0.9414019715224531, "helpful_class": 0, "review_text": "The MGM Park is really the old Monte Carlo hotel. Not much was upgraded or improved, the rooms are still tired, musty and the beds definitely are old.And who stays in hotels where all the restaurants close at 11pm?" }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 250, "review_days": 0.09967141292442401, "helpful_class": 1, "review_text": "Location, front desk staff, bar staff VERY kind!!!! GREAT food, kindness, great guests in hotel. Cleanliness exceptional and bath products of highest quality! Door staff lazy and not friendly on arrive or departure." }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.448521358159912, "helpful_class": 1, "review_text": "Five stars is not enough to rate our experience at The Modern Honolulu. This is a sophisticated luxury hotel with detail attention to service. We were celebrating the engagement of a family friend. Upon arriving at our room we were greeted with champagne and chocolate covered strawberries. I was amazed at how beautifully and simplistic the room was decorated, gorgeous. The views of the harbor and ocean are endless, at night you have views of the west side city lights (endless). We spent the afternoon at the (Adult) Sunset Pool, this area is quite, secluded with a shallow pool with flotation lounges in the water or lounge chairs pool side. There is a full bar and a menu is available for pool side dining. David (The bartender) took care of us and didn't miss a beat. He recommended the Carpicolla brie and Hummus with Naan bread.. AMAZING! It was a perfect pool side snack.. We made reservation at Ravish Restaurant WOW.. Truly Delicious! We ordered a variety of unique variations Charcuterie with Ahi Rillette, Octopus Terrine, Cured Mackerel and Smoked Pacific Salmon. The Ahi and Salmon were table favorites. We ordered a sampling of Sushi, Beef Tartare, Grilled Octopus and Double cut pork chops.. The food was EXTRAORDINARY, we talked about it all night. Ravish was one of the highlights of our stay, the service Sarah (server) and Carl (manager) provided and the quality and was nothing less than SUPERB! We then went to The Study (the lounge area is hidden by day behind book shelves in the lobby) to listen to local music, nothing short of wonderful. This was a perfect way to end a great girls day and night at The Modern Honolulu. Thanks for the great memories! HIGHLY RECOMMENDED" }, { "user_review_posted": 33, "user_total_helpful_votes": 17, "expertise": 0.0023906726985170003, "user_cities_visited": 17, "review_days": 0.91894852135816, "helpful_class": 0, "review_text": "The service in this hotel was excellent, from front desk to in-room dining to housekeeping. Fast, efficient, gracious.Room was very nice though bathroom in need of modernizing. Toilet old and leaky and sink faucets don't have enough power so water just trickles out. Window shades tattered and shabby." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.516976998904709, "helpful_class": 0, "review_text": "I have stayed at this hotel many times and it has always been a great experience.I am an elite member and they always go out of their way to grant my requests, late check out, room upgrade, choice of tower. The staff is terrific and always will to help. The showers are small but how long do you stay in the shower. It' not as big as the resort but then again you are not paying the resort prices or the resort fee. Great location right in the heart of Waikiki I will be back on my next trip." }, { "user_review_posted": 16, "user_total_helpful_votes": 4, "expertise": 0.001103387399315, "user_cities_visited": 81, "review_days": 0.47261774370208104, "helpful_class": 0, "review_text": "The Hay Adams has an amazing staff that helped me plan my husband's surprise Birthday. From the moment we pulled up, we were treated like royalty. We enjoyed dining in the Lafayette Room (customized menu and wine tasting) and the pianist was a plus. When entering our room after dinner there was a birthday cake and chocolate covered strawberries, oh yes and more champagne! The little touches go a long way, thank you to all the staff! I forgot to mention, the sneak peek of the White House from the top floor event room was a bonus!" }, { "user_review_posted": 26, "user_total_helpful_votes": 23, "expertise": 0.004184384522021, "user_cities_visited": 143, "review_days": 0.7349397590361441, "helpful_class": 1, "review_text": "The ONLY good things about this hotel is that it's location is great, and the view is remarkable! All down hill after that I'm afraid. The hotel is just steps away from the famous Waikiki beach, but our experience here has been a nightmare... Cockroaches, spoiled coffee creamer, the manager keeps bankers hours and the room I had smelled horrible (and progressively worsened over time, smelled like a dead mouse or something)...We booked through a third party website and since the manager is gone for the day all they could do is offer to give us another room (?)... THIS HOTEL HAS GIANT ROACHES!!! NO, I WANT A REFUND!!!" }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.46440306681270505, "helpful_class": 0, "review_text": "Great location. Clean areas and rooms. Stay for 4 nights with friends and family, 3 bedrooms in total. What they call double beds are full size, very difficult for a couple to sleep confortable. Also the air conditioner turns off in the middle of the night, waking you up soaking wet. All we wanted was a good sleep, so we left very unsatisfied for this reasons. Better to use rooms occupancy monitors to turn off air conditioning when guests not in room. And please, make double beds queen size." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.28094194961664803, "helpful_class": 0, "review_text": "Very friendly staff. Close to everything.We had a super view of the beach and Diamond Head. Park and zoo directly across the street. Tiki restaurant has $3 Gin and tonics during Happy hour. Elevator system a bit tricky at first....don't get on the elevator without your key!!! Aloha" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 40, "review_days": 0.903066812705366, "helpful_class": 1, "review_text": "My wife and I stayed here on the return leg of our honeymoon for 2.5 nights. Insha (the receptionist) was amazing from the moment we checked in. Aware it was our honeymoon and also happened to be my birthday on our second day, we were greeted with a floral arrangement and cake with a voucher for my wife for our honeymoon. Insha then also arranged a birthday surprise on the second day with cake and balloons in the room. We were both so surprised and very appreciative of the efforts made by Insha and room service team!! they certainly went out of their way to make our stay most enjoyable.We were a little bowled over by the prices of drinks - one beer costing AUD $17 (partly due to the AUD > AED exhange rate) but this seems pretty standard for Dubai. So we steered away from the drinks.Taj also runs free shuttles to and from the Dubai Mall every hour which was great as it is certainly too hot to attempt to walk!" }, { "user_review_posted": 35, "user_total_helpful_votes": 9, "expertise": 0.001138065289008, "user_cities_visited": 101, "review_days": 0.596385542168674, "helpful_class": 0, "review_text": "Locks off the strip, and if you don\u2019t want to walk back and forth, the hotel does offer a free shuttle bus to a half dozen convenient locations. I liked that all units had a full kitchen allowing guest to fix breakfast and or lunch thereby providing the opportunity for saving on some meals. Units were well appointed and spacious with towels and linen provided. I have stayed on the strip and I found this facility much more to my liking." }, { "user_review_posted": 39, "user_total_helpful_votes": 23, "expertise": 0.00275281010137, "user_cities_visited": 52, "review_days": 0.10514786418400801, "helpful_class": 1, "review_text": "My family and I always have a wonderful time at Marriott's Grand Chateau in Las Vegas, Nevada. Ever so slightly off the main strip, this first class hotel provides the perfect sanctuary from the sensory overloaded chaos. However, we can quickly dive back into the bling by crossing the street to Planet Hollywood for gaming, endless shopping, and great food!The rooms are stellar with accompanying flat screen TV's, a full kitchen, and even a washer/dryer. (Of course, I encourage you to check your reservation to assure these amenities are included.) Typical for Marriott, the beds are always amazing.The only reason I didn't give 5 stars stems from inconsistencies in customer service....but I am an extremely hard grader in this area.I strongly recommend this hotel to anyone visiting Las Vegas." }, { "user_review_posted": 15, "user_total_helpful_votes": 21, "expertise": 0.006686527639854001, "user_cities_visited": 67, "review_days": 0.6396495071193861, "helpful_class": 0, "review_text": "Such a beautiful hotel. Superb staff. Everyone was friendly and knowledgeable. Very close to the White House. Food was delicious - we had breakfast and dinner there. Couldn\u2019t have asked for a better experience. Rooms are small but that\u2019s expected in a historic DC hotel. Good restaurants are within walking distance. Highly recommend!" }, { "user_review_posted": 7, "user_total_helpful_votes": 4, "expertise": 0.002663892435491, "user_cities_visited": 4, "review_days": 0.858159912376779, "helpful_class": 0, "review_text": "We just returned from a wonderful stay at the Mandarin Oriental. I traveled with my husband, our two young children, and our in-laws. We were greeted so warmly when we arrived - and the added touch of my kids getting the panda bears was so thoughtful! I highly recommend joining the Fans of M.O. (free and allows for your choice of several upgrades) and the club level - the breakfasts provided a lot of great food, there were snacks for our kids all day (and coffee for tired parents after touring!), and the happy hour was honestly enough food that it could have been dinner (and was for my kids at least once)! It was absolutely worth it.The staff at the Mandarin was warm and welcoming throughout our stay. Philip, the concierge, was amazing! He was so helpful and was able to help us arrange tours and get tickets to sites - not to mention just being a genuinely friendly person. My kids loved the pool - and despite it being during the Cherry Blossoms and spring break, it never felt overly crowded. All-in-all, it was a wonderful stay and a great trip - thanks Mandarin Oriental; we will be back!" }, { "user_review_posted": 17, "user_total_helpful_votes": 8, "expertise": 0.002174322228063, "user_cities_visited": 12, "review_days": 0.301204819277108, "helpful_class": 0, "review_text": "Great location and a very quirky hotel especially for teenagers with the games room and fire pits. The room was not ready until after 4pm which I thought was very late. The rooms themselves are only average. The beds are small double beds 4ft and the sheets are a very poor quality with horrible pillows, no feather pillows available, I asked. The guy on reception was short and unhelpful on the phone where the girls on the front desk were very nice. The internet is Very poor unless yoiu do pay to upgrade and the car parking is very expensive at $50 a night extra which makes staying here on top the high room rate not really worth the money.If location is your thing then yes do stay here it is near everything and the conceirge was very sweet and helpful, all of them." }, { "user_review_posted": 47, "user_total_helpful_votes": 12, "expertise": 0.0011292113597250002, "user_cities_visited": 32, "review_days": 0.6254107338444681, "helpful_class": 0, "review_text": "This hotel is just ace!!! Clean and spacey rooms, attending personnel, awesome views on Bangkok. Very costly but just treat yourself with a stay at this beautiful hotel while visiting Bangkok. It's just relaxing to come back to a clean, comforting and quiet place after a day in noisy and dirty Bangkok. To top it all off, this hotel has probably the best rooftop bar I've ever been to. The top 3 levels of the hotel are restaurant, lounge and 360\u00b0 bar(!) Relay on the couch, enjoy a beer or cocktail while listening to finest lounge and club music presented live by resident DJs and loose yourself in the amazing endless skyline of Bangkok. It took my breath away and I must come back!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.78039430449069, "helpful_class": 0, "review_text": "I enjoyed staying at the hotel. Room was nice and neat. The style is sleek and modern. The staff was nice and professional and know how to handle guests request. Reception was nice and friendly. Thanks to mr feras, Tarek and mido and honey from guest relations. Hotel is adorable" }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 12, "review_days": 0.8307776560788601, "helpful_class": 0, "review_text": "My boyfriend and I visited the sweet boutique hotel Triton for a one-night stay in San Francisco. We were arriving from Honolulu and due to flight cancellations and a lot of delays we had had a very long day... When we finally arrived to the hotel we got a pleasant surprise; Edric, our receptionist met us with a huge smile and was very customer-oriented. He welcomed us with fresh and delicious macarons and a super friendly service. He even upgraded us to a better room as a courtesy of our long day and need of relaxation. Edric\u2019s positive energy and friendliness made us able to have a good and long night sleep in a comfortable, clean and quiet room. The location is also perfect as it is located just next to the union square full of shops, restaurants and cool brunch places. Chinatown is also right next to the hotel.When we will come back to San Francisco I will definetely book us another stay at the Triton Hotel.Thanks again for the pleasant customer experience - we will be back!" }, { "user_review_posted": 153, "user_total_helpful_votes": 54, "expertise": 0.001603156986064, "user_cities_visited": 141, "review_days": 0.29025191675794004, "helpful_class": 0, "review_text": "room was great, hotel is a little dated but close to everything we neededRooms were a good size, with good facilities - would be better to have a bit more tea/coffee making stuff, we only had enough supplies to make one pot of coffeeOverall a comfortable stay for the weekend" }, { "user_review_posted": 17, "user_total_helpful_votes": 16, "expertise": 0.004458983196058, "user_cities_visited": 11, "review_days": 0.32420591456736003, "helpful_class": 1, "review_text": "I always try to save the best hotel for the last night of a trip. After spending the week traveling down the coast, I wanted to splurge on a great hotel w/ all the amenities. The hotel is beautiful. And being a Mel Brooks fan, I enjoyed seeing where High Anxiety was filmed. It's within walking distance of everything. The concierges are excellent.The bar in the lobby was disappointing. We arrived an hour and fifteen minutes before their posted closing time. There were three other small parties there. After sitting there for 15 minutes, I tried to place an order at the bar only to be told \"we have table service\" while being pointed back to my seat. We were also told that since it was \"late,\" the kitchen was closed and that we were welcome to buy something to eat from the little market store in the lobby. My tip? Skip this place and walk outside to one of the many other options where you won't be made to feel as if you're bothering the staff. And where you can have more than a bag of chips with your top-shelf cocktail.Unfortunately, although this site and the hotel's website claims they offer room service, once you get there they call it a \"modified room service.\" This means they wrap up your food to go-style and deliver it to your door. This is not room service and I would not have stayed here if I knew this. For me, it's not really vacation until I have the little breakfast cart wheeled into my room w/real plates, utensils, and a pot of coffee. Might not be a big deal for some people but was my deciding factor when I booked the reservation. Don't advertise something you don't offer." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.170317634173055, "helpful_class": 1, "review_text": "As much as I wish I could write a positive review, but I don't recommend getting a room with an adjoining room door. You can hear everything next door. The neighboring room set their alarm for 430am this morning (Sunday) and made a lot of noise till they departed at 530am). I then woke up to find there was no hot water. The front desk kept saying the water would warm up. But it did not. I am now at my miring conference meeting, un-showered and very very tired. While I'm sure the hot water problem can be fixed, the adjoining room door problem cannot be repaired." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.846659364731653, "helpful_class": 0, "review_text": "My room was not available upon arrival....front desk person said something was \" broken\"...had one bed...one 2 inch futon..no help from manager providing reimbursement for the guaranteed room i paid for...2 double beds....my neice never dlept...the futon was awful...." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 2, "review_days": 0.47645125958378903, "helpful_class": 0, "review_text": "It was a special vacation as it was a first trip taken with my mom as an adult. I have always wanted to take her on a real vacation that didn't include staying at relatives,you know what I mean. Well, the hotel was clean and in an excellent location. We walked everywhere and was able to access the tour buses and fisherman's wharf and drop off shopping gifts back at the hotel and head out again for a full day. we barely stayed in the room but when we did come back it was relaxing and clean and comfortable.I highly recommend the Hotel Zephyr. My mom is 73 and enjoyed herself and I have to say the location of our hotel made a big difference in our experience. We were there from April 22 thru April 27." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.47426067907995606, "helpful_class": 0, "review_text": "Central location in Waikiki an easy walk to everything. Super clean, great service. No problems with our stay whatsoever. Enjoyed having my morning coffee on the balcony every morning. Pool area was great with a couple of cozy shady spots." }, { "user_review_posted": 71, "user_total_helpful_votes": 23, "expertise": 0.0014623768207830002, "user_cities_visited": 232, "review_days": 0.0, "helpful_class": 0, "review_text": "We feel cheated. Booked the hotel's NYE Pyro package for 12/31/14. Booked based on location and package. Our package cost with tax for one night was just under $400.Was close to everything as stated but the bed was horrible, the room was no better than a motel or motor inn and the amenities were down right cheesy.Let's begin with parking. You expect a parking garage to a city hotel. This one has no elevator and is 8 floors high. The garage is covered but the spaces are all compact. Better be driving something small.Nothing was ever mentioned to let us know the hotel was under renovation. So we arrive expected a high end ambiance based on the price we are paying. The lobby is in disarray. No check in desk rather a make shift front desk of a banquet table.Elevators were a joke. Small and one of the three was out of order to guests most of the evening.Our room was on 9th floor, in what staff said was an amazing corner room. Based on cost of package we were guaranteed some items. A king sized bed, view of space needle and city. Imagine our surprise when we walk into what appears to be a clean, medium sized room you would find in a property with less prestige behind their name.The view was amazing. The entire one wall was nothing but windows and the Juliet balcony. Besides the staff this was by far the best thing the room/hotel had going for it.The bed was not any king I had ever slept on. Was quite small. Hard and not what we expected for the cost. The sheets and duvet were clean but nothing spectacular. The pillow were in poor condition. Though there were 6 of them. Soft is a huge understatement.The bathroom was small. The shower smaller yet. The towels were clean but small. Your every day run of the mill MOTEL or MOTOR INN bathroom. Not the bathroom that comes with the $400 price tag.Room service was ordered for both dessert and breakfast. Both arrived over 45 minutes later than expected time. We were told to expect a 5-10 minute delay due to the event/evening. Staff was running behind. Food arrived looking spectacular, visually appealing and correctly ordered. Sadly everything that was suppose to be hot was cold.The hotel is situated very close to everything in Seattle City Center. Including different modes of transportation and downtown shopping.We did not utilize the fitness area of the hotel or the dining room of the onsite restaurant.The overworked staff was amazing though. The uniforms clean. The staff always smiled and were polite. They went above and beyond considering I think they were understaffed for the event.When booking this romantic getaway evening it was with the intent of splurging and spending the night in to watch the new year roll in. We were very disappointed. We feel cheated for the money spent and the quality received." }, { "user_review_posted": 120, "user_total_helpful_votes": 29, "expertise": 0.00106292986134, "user_cities_visited": 224, "review_days": 0.24698795180722802, "helpful_class": 0, "review_text": "A good place to stay if you want to be near the beach and all the activities around the beac.With just a block ahead we can jump to the ocean as soon we put our clothes on.The inside stores not so good...i do not recommend to buy anything there because you can find better things just waking around the beaches stores.The room was good...with the Marriott brand we always expect a very confy bed what us the mist important thing for leisure and to rest of the multiple tours weve been in honolulu...The breakfast was not complimentary but we served ourselves in a burger king nearby because the tours begin early in the morning and there are not much places to go and grab a decent breakfast....they do have a coffeshop with sandwiches but not very assorted...anything that an abc store couldnt help.The facilities are good...the gym was quite complete...not sauna but a jacuzzi outside with the pool you can enjoy...We were on the cruise package so this was our obligatory hotel...not bad and was a walking distance for the real action venuses." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.934282584884994, "helpful_class": 0, "review_text": "We had a fantastic four night stay at this hotel while visiting DC. The staff was extremely helpful, courteous, and friendly. Many times we headed out of the hotel wearing \u201ccomfort clothes\u201d for walking many miles in DC. We never felt out of place or uncomfortable walking around the hotel in these clothing items. Each night when we returned to the hotel, our room was transformed into a lovely night time retreat, complete with turned down linens, slippers, dimmed lights, and the tv turned to relaxing sounds. The location of the hotel is perfect for exploring the National Mall. I would highly recommend staying at this hotel if you are visiting the DC area." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.5492880613362541, "helpful_class": 1, "review_text": "I was a bit afraid traveling to this hotel for 4 nights after reading some of the reviews. I am so glad that I stayed, and had a wonderful time. The hotel is an older building and may not have all the amenities of large chain hotels, but what it lacks in amenities it makes up for in services! Upon arrival I was greeted with a glass of wine. The lobby has a little construction going on, for the new restaurant opening. By the time you read this, the restaurant may be open. There is a 24 hour coffee bar. I am an early riser, so the staff, always made a fresh pot of coffee in the morning. Jeff and Cicero, kept the conversations lively at 5am. It felt like home talking about the city, or current events over a cup of coffee. Upon returning from my work day, Jeff and Rabia had amazing recommendations for restaurants. I learned from all of the staff, the best ways to see the city and get the most \"bang for my buck\". I felt like I was with friends. After each adventure one of the staff members would ask how my day went. The room attendants were great. I apologize for not knowing their names. My room was always clean, and I knew if I needed anything, they were just a phone call away. There are a lot of comments about the number of homeless people around. I have to say as a single woman I was never afraid. You may be approached, (politely believe it or not,) for a cigarette or food. If you say no, they are on their way. The hotel gives you easy access to the cable cars. Powell Center, shopping and more. I can't wait to go back." }, { "user_review_posted": 97, "user_total_helpful_votes": 40, "expertise": 0.0018916837577960001, "user_cities_visited": 104, "review_days": 0.147864184008762, "helpful_class": 0, "review_text": "This hotel upholds the standards expected of the InterContinental group - excellent facilities, clean and spacious and courteous staff.Its big bonus is that it is just a couple of minutes' walk to The White House - couldn't be better. In fact, from here we walked to every attraction including at both ends of the National Mall (Capitol and Lincoln Memorial), around the Tidal Basin, out to Georgetown and up to the national zoo, as well as all the major museums on the mall. So to say it is central is an understatement.Thank you Willard for a welcoming and comfortable stay - no wonder every president for 200 years has stayed here!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.541073384446878, "helpful_class": 1, "review_text": "This was my 5th time in Bangkok and I always stay at the park plaza, because to me it's home from home beds are very comfortable rooms are cleaned to the highest standard, and the staff are very friendly they welcome you in the breakfast room with your favourite coffee and the food is fantastic something for everyone, if you need information on the area coco the porter will be only to willing to help, and that is why park plaza is just a perfect place to stay when your in Bangkok. Richard knapman" }, { "user_review_posted": 203, "user_total_helpful_votes": 180, "expertise": 0.004194502739172001, "user_cities_visited": 215, "review_days": 0.388828039430449, "helpful_class": 1, "review_text": "If you like really old fashioned looks and slow elevators, no gift shop, this is the place for you...but if you travel a lot, you want to stay somewhere else. The staff was very nice and helpful, the food was good too. No gift shop, no pool, old weight room, no water pressure, and low flow toilets. No drink water, except in the room for $7.00. Oddly, I went across the street to the Fairmont..loved that :)" }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 8, "review_days": 0.612267250821467, "helpful_class": 0, "review_text": "So excited to return to my favorite hotel in SF! Everything is done perfectly from start to finish. All staff are so welcoming. Breakfast and wine hour very high quality enjoyed outside by fire. New bikes to borrow to go over golden gate bridge. Surprise delivery of champagne and truffles to room for my birthday. What a nice bonus. Felt like royalty all the way around. Can't wait to come back again. Thanks so much!" }, { "user_review_posted": 13, "user_total_helpful_votes": 11, "expertise": 0.003997657423675, "user_cities_visited": 8, "review_days": 0.45454545454545403, "helpful_class": 3, "review_text": "We were delighted with our experience at the Parc 55 San Francisco - a Hilton Hotel this weekend. From the moment we stepped onto the property we were greeted with a smile and felt welcomed. Drew at the front desk handled our upgrade flawlessly. He was warm, personal and friendly. We ate breakfast at the buffet each day and loved the selection. The views were fantastic. This was the first time my daughter and I stayed in the city and we will return. We felt safe and taken care of." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.013691128148959002, "helpful_class": 1, "review_text": "Most of the nice hotels were $600+ on Friday nite. The White Swan Inn was a great value. Rooms were quaint but very clean. Breakfast was good and included. Staff was very friendly. Would definitely stay here again." }, { "user_review_posted": 181, "user_total_helpful_votes": 55, "expertise": 0.001364908501142, "user_cities_visited": 44, "review_days": 0.06790799561883801, "helpful_class": 2, "review_text": "Layover. 6 hours to sleep and shower. Bed works fine. Location is great. People were kind and helpful. Alarm rings and I dash for thee shower - only to find that IT DOES NOT WORK!!! WHAT?? How can that be? These rates, and the damn shower doesn't work?!? Not it worked poorly. Not it had no oressure. It did not work. :-/" }, { "user_review_posted": 94, "user_total_helpful_votes": 32, "expertise": 0.001542394726277, "user_cities_visited": 30, "review_days": 0.228915662650602, "helpful_class": 0, "review_text": "We booked this hotel fairly last minute after being drawn to it by its reasonable price and good reviews. The hotel is in a great location, surrounded by restaurants and coffee shops. It's also a short walk from the Space Needle etc, and not far from downtown. The room, bathroom and lobby were all spotless. The room was warm and homely and had all of the amenities needed (shampoo, hair dryer, coffee maker, television, etc). The staff were friendly and helpful, especially in recommending places to eat nearby. The only thing I can think to complain about is the room's lack of a view. Our window looked out into the room across from us, but we were only staying one night and didn't mind at all. I would definitely stay here again!" }, { "user_review_posted": 60, "user_total_helpful_votes": 40, "expertise": 0.003126264298061, "user_cities_visited": 31, "review_days": 0.133625410733844, "helpful_class": 0, "review_text": "I'll start by saying the hotel itself was clean and had decent amenities but the surrounding area was a bit rough which for the price ruined it for us. We felt a bit confined to our room.Housekeeping wasn't super on top of things either. We needed refills of certain items and they were \"out\" of certain things we asked for which we found odd. Plus this hotel charges 38.00 per night to valet your car and they are VERY pushy about it. We ended up choosing to park in a garage elsewhere for half the price and used Uber to get around. Customers shouldn't feel obligated to spend an extra 38 bucks per night. We were approached by 5-10 panhandlers each time we left the hotel to walk to the adjacent stores. I did not feel safe walking around. Police were a constant presence directly in front of this property day and night which depending on how you look at it could be good or bad. My husband accompanied me everywhere and even he felt a bit uneasy at times. Construction noise woke us up coming from the 5th floor above us at 8 AM .When I alerted the front desk they played dumb saying \"oh construction hasn't even started yet\" At the same time a giant delivery truck was unloading more construction materials and carpeting into the hotel by a crew of 10 guys. Yeah right!! I'm going to be honest. Even though the hotel appears clean and modern, the area made it a bad choice for us personally. Also as a side note there is a restaurant on site but most of the food establishments nearby closed around 9pm. If you have to stay here for a few days or more I would recommend bringing your own snacks and food. There are fridges and microwaves in the rooms. I wouldn't stay here again though." }, { "user_review_posted": 11, "user_total_helpful_votes": 10, "expertise": 0.0043032108573320006, "user_cities_visited": 151, "review_days": 0.378970427163198, "helpful_class": 0, "review_text": "The staff and facilities at this location were truly top notch. The property is gorgeous and our room was beautiful. I would highly recommend this hotel for a special occasion, for relaxing, and for pampering yourself. The only negative, if I had to pick one, would be that is a little far from all of the attractions in the city (the Mall, Palm Island, etc.). However, everything else more than makes up for this minimal weakness. Go and stay, you will not regret it." }, { "user_review_posted": 12, "user_total_helpful_votes": 35, "expertise": 0.014049799551289, "user_cities_visited": 39, "review_days": 0.7634173055859801, "helpful_class": 0, "review_text": "The title sums this place up well.When I first arrived at this hotel just over a week ago, I was \"high\" on being fresh off the banana boat in Chicago and the lobby is the best maintained space in the hotel (as far as I could tell). Once I checked in, I made my way up the dank/smelly stairwell to my room, which was just above the lobby. Now in the room (and happy to be in a room with a bed given that mine hadn't arrive yet) and overlooking the dirty windows/screens, dim/outdating lighting, and generally rundown appearance and musty smell, I was still thinking \"it's just got character: 3 stars.\"In a nutshell? WRONG.The carpeting is dirty enough to leave dirt imprints on my feet and socks. The sheets/pillowcases were stained. The wallpaper is peeling in multiple places, the dirty bathroom is the size of a postage stamp (the door hits the toilet/tub would challenge a child/very little space to place toiletries, there's mold/staining in multiple corners inside and outside of the bathroom, there are stains on the walls/ceilings, the tub had a slow drain (and I was in ankle deep water before I finished: EWWW), the pen broke when I attempted to write with it (and was never replaced during my 2 night stay), most of the outlets are in poor locations for use (two even were partially hanging from the wall), the TV is maybe 20\", etc, etc, etc.SOME of these inexcusable things could be at least partially minimized by exceptional service, but even that's in short supply here. After check-in neither of my scanned room cards worked, when I placed my \"clean the room\" placard--and followed up in person at the desk on the way out--my room STILL hadn't been cleaned over 7 hours later upon my return, the hygiene of a couple of staff members--including a particular front desk staff member--is very off-putting (e.g. visually unclean, including visibly dirty/soiled clothing), etc.There were a handful of pleasant moments, but those aren't worth mentioning--and had no meaningful impact--given the above. (see 9 included photos that were taken in the room's \"natural\" lighting)BOTTOM LINE: Yes, the location is good, but so is a mattress on any given curb. It's all contextual! Until this establishment renovates these rooms? I'd avoid it like the plague." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.573384446878422, "helpful_class": 0, "review_text": "So we visited Phuket for a week where we stayed at the Karma resort in Boat Lagoon but after a few days of beaches and boat rides it was getting a little repetitive so we decided last minute to fly out to Bangkok for the city experience and decided on this Hotel after reading a few reviews.Good job we chose this hotel as we were very happy with our stay.Everything about the hotel is very \"Chinese\", hence the name. It's situated in the middle of Chinatown where all the action comes to life at around 10pm.The hotel inside is nicely laid out, with big foyer surrounded by traditional Chinese decor. The rooms are very Chinese style too, I'd advise you to look up images to get a better idea.The staff were very helpful and friendly, room facilities like bed, toilet and shower were great and room is always cleaned by housekeeping and valuables untouched.Breakfast and bar service were great too.Not sure on price as we paid around \u00a3260 for flights and hotel package from Phuket to Bangkok.Overall very happy with our stay at the Shanghai mansion would easily recommend this anyone wanting to stay in the centre of Chinatown." }, { "user_review_posted": 132, "user_total_helpful_votes": 39, "expertise": 0.001324064879179, "user_cities_visited": 173, "review_days": 0.825301204819277, "helpful_class": 1, "review_text": "Wow has Marriott destroyed the SPG brand. Worst stay at a Marriott to date, they just keep getting worse and worse.Checked in to the W lakeshore today. There are no perks anymore for gold. No more status upgrades. Checking in they had rooms available but even the lakeview upgrade is now extra.I attached a few pictures to show how disgusting they have allowed the hotel and the rooms to get. Review is of room 2627" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.48959474260679003, "helpful_class": 0, "review_text": "Prepaid in advance to ensure room when I arrived and they had no rooms for me - it was a great inconvenience and had to go to hotel 30 minutes away. Apparently this is their company practice and there is no way to ensure you have a room when you prepay - would recommend not risking booking at this hotel as they have no way to prevent it according to their staff - just too bad for you." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 7, "review_days": 0.284775465498357, "helpful_class": 0, "review_text": "This hotel, while a little older, is still one of the best Hiltons I've stayed in! The staff is all fantastic, they knew my friend and I by name by the second day of our 6 day trip, and we're always friendly and eager to talk to us and ask how our trip and stay were going as well as provide recommendations. The location is great if you want to be on South Beach but away from some of the craziness, as it is all the way at the south point, but still easy walking distance to a lot of the great bars and restaurants! Truly one of the best all around experiences I have had on vacation at a Hilton! We didn't want to leave when our week was over because we felt like we were leaving old friends at the hotel!" }, { "user_review_posted": 21, "user_total_helpful_votes": 11, "expertise": 0.002432706504206, "user_cities_visited": 21, "review_days": 0.124315443592552, "helpful_class": 0, "review_text": "The hotel provide spacious accommodation, located at the heart of SF and within walking distance to tram/ train and busses.I attended a conference at the SF convention center and the Four Seasons was a walking distance away.Stayed at the city view room - you can hear some city noise because I was closer to the lower floor, higher floors won't have this issue. It was however quite negligible in my situation because I need white noise to sleep especially after a jet lag.The services and amenities were amazing and I definitely feel the comfort of home." }, { "user_review_posted": 25, "user_total_helpful_votes": 10, "expertise": 0.001831623082864, "user_cities_visited": 12, "review_days": 0.15334063526834601, "helpful_class": 0, "review_text": "The Graham was our base for 5 nights in Washington in early October. A discrete hotel, ideally located in the heart of Georgetown, the staff were never less than helpful and welcoming. Our initial room was rather small but on requesting a larger room we were upgraded to a suite, which had all the space we needed for our stay. Our package included breakfast and, once the weather improved, we made use on one evening of the open air Observatory cocktail bar with outstanding views over the area. Staff were also helpful in recommending eating places in town. We would recommend unhesitatingly The Graham to anyone wishing to visit Washington." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 8, "review_days": 0.082694414019715, "helpful_class": 0, "review_text": "This was my first time in south beach and I went with three other friends. We came at 11 and was worried because check in wasn't until 3 but our room was ready by 12:30. They also gave my a comp bottle of champagne for my b day. EXCELLENT SERVICE AND FRIENDLY STAFF! Also the location is the best. You can literally walk everywhere. And they have an open bar from 5-6 everyday. This hotel is the best!" }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 10, "review_days": 0.569550930996714, "helpful_class": 1, "review_text": "I\u2019ve stayed at this hotel about a dozen times for work travel. It\u2019s not a property to select as a location accept the convenience of its location attached to O\u2019Hare. I\u2019ve also always disliked the poor quality of the rooms, mismatched decor, old dingy shower curtains and lack of good dining options. This is a property that charges high rates for an old hotel because get stuck at O\u2019Hare and they are desperate or decide it\u2019s just easier. However last night after a business dinner, I escaped a man trying to follow me to my hotel room from the elevator and evaded him after running from him. This was not a hotel guest. This property is also connected to the CTA stop at the lower level. This hotel NEEDS to take its guests safety more seriously and install keycard readers on the elevator to help restrict access. I\u2019m not sure it would have avoided this circumstance, but it might have. This hotel is not recommended. Stay at the many properties just off premises from the airport by MB Financial Park in Rosemont (including other Hilton owned options). They have restaurants, entertainment, and much better hotels. This Hilton needs a lot of investment to improve its accommodations and stop providing just the minimum." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.6204819277108431, "helpful_class": 0, "review_text": "We stayed for one night during a cruise overnight. The hotel is beautiful and very quiet. Staff are incredibly attentive and pleasant.While waiting for an arranged drive back to Laem Chebang, which never showed, the concierge and front door staff were incredibly helpful and made several calls to both the limo company and driver. After an hour of waiting, they arranged alternative transportation for my wife and I and we made the cruise ship with 15 minutes to spare. Without their help I am sure we would have missed the ship.I highly recommend this hotel! Be sure that you pick the correct one...Bangkok Marriott Hotel Sukhumvit!!!" }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 11, "review_days": 0.45618838992332905, "helpful_class": 0, "review_text": "Recently stayed for 3 nights. Place just off the strip so noise not an issue. Felt like never saw staff therefore can not comment on that. Didn't take advantage of any hotel ammenities as wasn't informed of them. Room was clean, had a safe and large. Balcony was cute." }, { "user_review_posted": 33, "user_total_helpful_votes": 28, "expertise": 0.004008974217514, "user_cities_visited": 178, "review_days": 0.49507119386637405, "helpful_class": 0, "review_text": "First stay. Have stayed in a number of Seattle hotels over the years and this has been the best. We will definitely stay here on our return. The staff was welcoming. The room was clean, spacious and well appointed. It was quiet on the 7th floor." }, { "user_review_posted": 134, "user_total_helpful_votes": 71, "expertise": 0.0024620360626520003, "user_cities_visited": 403, "review_days": 0.9003285870755751, "helpful_class": 0, "review_text": "This is my new favorite place to stay in South Beach. The staff is fantastic! They warmly welcomed me upon arrival and were always available throughout my stay. They were extremely helpful and always sincere. The hotel itself is small - it was not packed with party people, so it was a calm space to return to after sweating it out at the beach. It also smells great. My room was just right. I had a very clean and comfortable room, bed and bathroom. The room had the amenities I most require: a safe and a mini fridge.I didn't want to leave! The location is excellent. At first, I was unsure if I wanted to stay north of Lincoln Road, but now that I have - the answers should always be YES unless you want to party all day and night at the Clevelander. The location was excellent. From the hotel, you can walk to the beach and Lincoln Road, but also down Collins and Washington to the center of the action. But up here, you can also walk north to the Bass Museum of art. I found this location to be better than the others I have stayed at further south. There is a jacuzzi and fine dining restaurant on the premises, but I did not try them. The hotel provides a beach bag and towels for you to use at the beach. You also get to use beach chairs for free - this is included in your unavoidable (in Miami Beach) \"resort fee.\". Be warned, though - the use of a beach umbrella will cost you $20. The Cadet Hotel was a superb find and I will certainly be back. Highly recommended for adults." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 8, "review_days": 0.08543263964950701, "helpful_class": 0, "review_text": "We had booked hotel for 3 Nights and 4 days. We had booked executive suits. After reaching hotel, we have been asked to go to 9 th floor for check in. Hotels has divided into two section. till 8 th Floor it is IBIS and and from 9th Floor its Mercure. We requested room on higher floor, which we got. Room was huge, clean and awesome. As Privileged customer we had been offer drinks. Privileged lounge facility given to us where you will get food, drink and internet access all day free apart from breakfast.We booked tours from hotel itself as one tour counter was there. Tour was really nice. Breakfast is really good. Staff is really helpful. Hotel is just opposite to MBK mall which is superb for shopping. It was a wonderful Experience." }, { "user_review_posted": 31, "user_total_helpful_votes": 9, "expertise": 0.001299149679839, "user_cities_visited": 97, "review_days": 0.663745892661555, "helpful_class": 0, "review_text": "I live in a small country town, so when I\u2019m staying at a hotel in the middle of a downtown environment I\u2019m always slightly skeptic about the quality of my stay.Boy was I impressed here.....The Centric staff are welcoming and friendly, they looked after me like I was a regular at their facility - loved that. Location was great with a good mix of food/bar options nearby.Quiet.....wow the rooms were so quiet, no noise from rooms above or the road below.If the beach/ocean are not your main reason for visiting Waikiki then give this place a go." }, { "user_review_posted": 16, "user_total_helpful_votes": 4, "expertise": 0.001103387399315, "user_cities_visited": 9, "review_days": 0.21522453450164203, "helpful_class": 0, "review_text": "My wife had appointments at Northwestern Hospital. We live in Michigan, so we needed a hotel for early morning appointments and the hotel is only one block away. Our pleasant experience began with Krasmira at check-in. She is a wonderful lady. During the evening, they have a light supper reception and Isadore was helpful and pleasant. I wouldn't normally write a review, but we stayed at the Hampton Inn/Homewood Suites five times during December and January. My wife's treatments are now complete, but should we find a reason to stay in Chicago again, this is where we'll stay!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.63143483023001, "helpful_class": 0, "review_text": "We were going to dine at the restaurant located on the premises but the wait was pretty long, so make reservations if you plan to dine in. The hotel is very, very nice and located close to the wharf and Embarcadero...You won't be disappointed." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 7, "review_days": 0.45618838992332905, "helpful_class": 0, "review_text": "My wife and I took our 11 and 14 year old grandchildren to see the Nation's Capitol, and stayed 3 nights at the Avenue Suites Georgetown. It worked out very well for us, with a queen sofa bed in the living room for us and 2 queen beds in the bedroom for the kids. There was a sink in the bathroom with the toilet and tub/shower, a second sink outside the bathroom, and a sink in the small kitchen, so it was easy for people to get cleaned up in the morning and evening. The only reason I didn't give this 5 stars is that it is not a super-luxury hotel. If you look closely it is a bit frayed at the edges. BUT, I would give 6 or 7 stars to the staff. EVERYONE was friendly, helpful and cheerful. We got suggestions for restaurants, directions, etc. and all were good. There are many good restaurants within walking distance. We arrived by car and parked the car in the garage that is beneath the hotel. The valet parking includes in and out privileges. The continental breakfast was good, especially the French pastry and coffee." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 3, "review_days": 0.5969331872946331, "helpful_class": 0, "review_text": "My family only had one night in San Francisco and we chose The Ritz-Carlton due to its convenient location as it is centrally located and easily walkable to many sites and restaurant options. The hotel itself was in perfect condition and the staff was impeccable. We arrived early in the morning and were easily and politely accommodated with our room. Our bellman provided an informative review of the hotel and our room and housekeeping was on the spot with our roll-away request. Our 14-year old daughter was even treated to a special Ritz-kids treat of various popcorns, which she thoroughly enjoyed. The little touches like water and an apple after a run were all appreciated. We'll definitely be back." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 2, "review_days": 0.343921139101862, "helpful_class": 0, "review_text": "We booked this hotel though expedia. Excellent location, staff and lovely swimming pool. Staff were very friendly as were the room cleaners. Would recommend this Hotel.P.S The lobby smells amazing when you walk in!!!!" }, { "user_review_posted": 43, "user_total_helpful_votes": 27, "expertise": 0.0029380897028290004, "user_cities_visited": 35, "review_days": 0.032858707557502004, "helpful_class": 0, "review_text": "The perfect stay for my wife's first trip to SanFran. We got a room higher up which had a great view as the fog burned off. This is a great spot in the city - central to everything. The staff that checked us in was really friendly. We asked for some recommendations a few times from the concierge desk.. they offered the standard maps and such but we were really looking for some good off the beaten path recommendations. We will definitely stay here again. It's right off the BART so that is a huge plus too." }, { "user_review_posted": 16, "user_total_helpful_votes": 28, "expertise": 0.008385744234800001, "user_cities_visited": 14, "review_days": 0.041073384446878004, "helpful_class": 0, "review_text": "We picked this hotel because of the location. It was close to a wedding we were attending in the area. Unfortunately the hotel left much to be desired.The hotel was old and dated-and frankly speaking at very little charm.When we checked in, my husband asked if there were any upgrades available-as he is platinum with Marriott. The gentleman checking us in very quickly said no. We actually didn't mind, b/c it was a weekend and busy and often times there are no upgrades available.However, when we got to our hotel room, my husband went online to check to see if the hotel was free for the weekend, and every single room type, including suites were available. So the front desk just lied to us.When my husband had a chance, he pointed it out to the front office and all they said was \"oh I'm sorry.\" They did give us complementary breakfast the following morning, but honestly what they did was a little untrustworthy.The front desk also said that we could have \"any specialty drink\" that was a tall size from Starbucks-but when we went, Starbucks said that their manager would not honor that. We asked if they could speak with the hotel manager who was literally a few steps away from them, and all we got was a blank stare.Lastly, we asked for a late check out (4pm as is standard for platinum members), and at first they said absolutely not-but then came back and said \"fine\" Of course, at 12 they deactivated our key cards without telling us.So, all in all, their customer service was poor. There was no communication, and I doubt they even cared how they were treating their guests.The breakfast was good though. It had a decent spread of hot/cold items. Nothing to complain about their.If you are looking for a quick stay for 1-2 days, this will do. however, for the price it may not be worth it!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 19, "review_days": 0.296823658269441, "helpful_class": 0, "review_text": "Nice hotel with spacious rooms. Value for money. Staff were always cheerful and helpful. Walls between rooms quite thin as you can hear flushing and people talking next door. Breakfast was great and the Asian food section changes everyday." }, { "user_review_posted": 70, "user_total_helpful_votes": 49, "expertise": 0.0032880944499610004, "user_cities_visited": 26, "review_days": 0.599671412924424, "helpful_class": 1, "review_text": "I visited the Avani Atrium Bangkok as part of a 4 hotel Bangkok Christmas vacation with my family. I spent 2 nights here in an executive suite and can, without hesitation recommend this hotel to travellers visiting Bangkok.The hotel is situated on New Petchaburi road and is close to transport links for navigating the city.My room on the 22nd floor had both front and side windows and this afforded good city views and a view of the Bangkok klong/canal system used by the water taxi service. I enjoyed wandering the area around the canals as well as the surrounding areas during my brief stay.I have visited many hotels over the years and I can say that the folks at Avani know what they are doing. All the staff members I had contact with during my stay were very courteous, well trained a delight to meet.The girls in the executive lounge provide a very friendly, professional service and deserve a special mention.The lounge itself is a very good service offered by the hotel and it is worth considering opting for if you are staying here.The rooms are spacious, well equipped and very clean. The bathrooms in the executive suites could possibly do with an upgrade, but were functional.Overall this is a very good hotel in my opinion. From the impressive lobby area, the spacious breakfast restaurant (offering a very good breakfast buffet), the helpful and friendly staff in all departments and the handy location I highly recommend this hotel as a great city hotel and I wish I could have stayed longer. I will certainly be back when I visit Bangkok again. You should check it out." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.055859802847754006, "helpful_class": 0, "review_text": "I was pleasantly surprised by the room. It was much more updated than I expected. My husband and I stayed three nights. We were greeted each time that we entered and left the hotel. We were asked several times if everything was okay and if we were enjoying our stay. We had no complaints. Everything was perfect." }, { "user_review_posted": 29, "user_total_helpful_votes": 11, "expertise": 0.0017311767816850002, "user_cities_visited": 16, "review_days": 0.5065717415115001, "helpful_class": 1, "review_text": "My partner and I have stayed at Park Shore for 4-5 nights. Our ocean view room was BREATHTAKING. We even got to see Diamond Head from our room!I love the area as well, very convenient and close to Starbucks/Jamba Juice.I recommend renting a car with the hotel, they have the best deals! I will definitely come back and stay here again!Ethan was the best! 5 Star quality service. Be sure to greet him and you'll gain a friend for life :)" }, { "user_review_posted": 45, "user_total_helpful_votes": 16, "expertise": 0.0016158495469980002, "user_cities_visited": 16, "review_days": 0.717962760131434, "helpful_class": 0, "review_text": "Our stay at the State Plaza hotel was great. Rooms were large and we had a view of the top of the Washington Monument from room 827. The kitchen is nice to have to stock up on water, etc. They also provide a few complimentary waters each day.The staff is very friendly and helpful. Location is AMAZING! Easy to navigate to Lincoln Memorial and White House. If using Lyft, they always arrived quickly.The beds are comfortable as well. Only complaint would be it takes a very long time to get additional wash cloths and one night I never received them.We would definitely stay here again." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 6, "review_days": 0.7984665936473161, "helpful_class": 0, "review_text": "Location was ideal for traveling into D.C through Union Station. Easy walk to National Mall. Hotel staff were great all the way around. The hotel was clean. West Wing cafe next door to hotel with ample choices to make everyone happy for breakfast. We didn't eat at the hotel so I can't comment on the food there. Found several restraunts within easy walking distance for evening meals." }, { "user_review_posted": 214, "user_total_helpful_votes": 42, "expertise": 0.000842492995552, "user_cities_visited": 90, "review_days": 0.9786418400876231, "helpful_class": 0, "review_text": "We stayed for a week at the Ritz Carlton Residences in Waikiki. We had looked at various options for renting a condominium while vacationing there and chose the Ritz as we did not want any surprises. This location is a little different from the other Ritz Carlton properties we have stayed at because of the condominium style rooms. But the service and facilities are all up to the standards we expect for a Ritz Carlton and we enjoyed it very much. We had a two bedroom unit and the set up of that suite is very nice with two king size beds and two ensuite bathrooms. It included a small but very modern kitchen which suited us fine since we were not planning any major meal preparation. Just wanting to have a casual breakfast there and bring snacks and drinks to the beach. I was in the fitness room early each morning and it is one of the best of my memory. This property certainly made for our most enjoyable visit to Oahu and will be our first choice for any future visits." }, { "user_review_posted": 96, "user_total_helpful_votes": 151, "expertise": 0.007526021552833001, "user_cities_visited": 109, "review_days": 0.963307776560788, "helpful_class": 2, "review_text": "I was struggling with how to write this review, as I truly love this property, and for the most part find their staff to be friendly and helpful (particularly at the front desk and back office; super friendly)Whats great about the property:Spectacular views, particularly if you manage to snag a Diamond Head view Upper floorLovely Restaurant, excellent Breakfast BuffetWorth every penny Beach Club (reserved for Platinum+ Bonvoy members, but Gold and Silver can purchase access)Grand but not stuffy old-Hawaii Hotel with a fabulous Porch (note rocking chairs)Very nice Fitness center.Nice Beach Bar, excellent spot for Sunset (although a Happy Hour would be nice)Whats far far from great about the property:The Pool. Its without a doubt one worst pool experience at any Resort style Property I've encountered over my many years of travel. (It should be noted, we stayed at the Moana Surfrider a year ago; had a similar issue, but loved the hotel so much that we let it go)Whats wrong with the Pool?1) Its tiny; way too small for such a large property2) The only view of the ocean from the pool is blocked by chairs & a retaining wall3) Its basically a kiddie pool. During most of the days during our recent 6 night stay, the pool was full of small, in some cases diaper clad kids. And when I say full, I mean full! Now dont get me wrong, families and small children should be able to enjoy a pool when visiting Hawaii, but what about the adult guests?4) By the time the kids are out of the pool, the pool closes at an awkardly early 6pm, so no chance for some pool time then either.5) The area around the pool is filthy. This is in large part caused by the lovely massive Tree in the center of the courtyard. It has a lot of wildly straggling branches that simply cut be gently trimmed back so that the pool area isnt constantly filthy.(we actually got hit several times by falling sap/nuts etc)The Solution: Please spend the money and create an adults only pool. The place to do it is directly between the pool and beach; in that narrow but big enough strip of concrete between the two retaining walls. You'd displace a handful of beach chairs; but having a useable adults only pool that looked out onto the ocean would be fabulous. Simply walk over to the Sheraton a few hotels down for inspiration.This wont be cheap and will require some work, but to the honest; with an expensive property like this; its expected, particularly when you charge resort fees for every day of the stay. Having an adult pool would pay for itself and could easily be made up for by tacking an un-noticed extra few bucks onto every room night, or raising the resort fee by a few bucks each day.As much as we love this property, we will not be back as we literally couldnt use the pool even once during our 6 night stay. Yes, thats our own fault, we coulda enjoyed being part of the human and kid stew, but no thanks.Please consider this an opportunity to make an already lovely property perfect." }, { "user_review_posted": 36, "user_total_helpful_votes": 19, "expertise": 0.0024519719984790003, "user_cities_visited": 14, "review_days": 0.10624315443592501, "helpful_class": 2, "review_text": "My mother, husband, grandson and I spent 15 wonderful days at The Royal Hawaiian in June. We were in rooms 6011 and 7000; both oceanfront with wrap around balconies with views of Diamond Head.We normally stay at their sister property next door, The Sheraton Waikiki but could not get reservations in the type room we wanted (view) for the length of stay we needed. We were a little apprehensive about staying at the Royal Hawaiian but we should not have been. It was a wonderful and luxurious stay the entire time. From our arrival and check in and moving our luggage in to when we checked out; the service was impeccable. I wish I could name each person but I cannot; but we experienced nothing but the best service. Cory or Cody got our car for us each day and was extremely friendly and helpful. The concierge in the Mailani was very helpful with reservations. Room service was quick and friendly. The housekeeping department were all professional and friendly. Our rooms (one king and the other; two doubles) were always cleaned early in the day and we never h ad any issues. Everyone at the Surf Lanai oceanfront restaurant were extremely friendly and provided great service. Even though we had free breakfast in the Mailani Tower, we still chose to eat at the Surf Lani several times during our stay. Dottie (Dorothy) was wonderful! What an asset to your company. Not only did she provide excellent service; she shared the history of your iconic hotel and many stories of the Hawaiian culture with us. By the time we left, she felt like a member of our family. I also have to speak highly of the staff of the Waikiki Beach Services. They were friendly and helpful and always had fresh towels ready and nice chairs for us around the pool and also beachfront. My grandson (10) took several surfing lessons and we had the best surfing instructor EVER! Nelson Ahina. Not only was he a great instructor; he was fantastic with our grandson. It was the highlight of his vacation. The older gentleman that works downstairs in the breakfast and social hour area was also extremely friendly and helpful. We didn't see him on our last day and we were disappointed that we could not say goodbye and thank him for his hospitality. If you stay in the Mailani tower, they offer complimentary breakfast and social hour. Breakfast consisted of three or four varieties of pastries, oatmeal with toppings, yogurt and granola with toppings, fresh fruits, juices, coffee and made to order mimosas. Guava was my favorite. At night, they had beer, wine and a nightly signature cocktail. They also had flatbread pizzas, chips, olives, etc. It was a nice perk! We also took advantage of the photography session offered by the hotel. Our photographer was very friendly and full of Aloha and we were thrilled to have some professional pics to document our trip. My mother was ill during part of the trip so we spent more time around the hotel than we normally do. The pool is small but we never had problems find chairs and you can use the pool next door at the Sheraton if you like. I thought my grandson would want to go next door to the bigger pool with the slide but he was fine staying at the pool at RH. He loved getting snacks and drinks poolside. Again, the service provided by the gentlemen that covered the pool was amazing. They knew us by name and took great care of us. The thing that sets the Royal Hawaiian apart from other hotels is the level of service. It's a Luxury Collection hotel and it shows. We felt pampered and special the entire time. We look forward to returning in the near future. Thanks Royal Hawaiian for a great vacation! One quick note: The air conditioner turns off when you open the door to the balcony! Lisa Leal and Gale Justus" }, { "user_review_posted": 46, "user_total_helpful_votes": 21, "expertise": 0.002106030731737, "user_cities_visited": 134, "review_days": 0.150054764512595, "helpful_class": 0, "review_text": "As locals from the burbs, we could have trained it back home after our Anniversary splurge to the Gourmet Chicago Event this year, but the Fairmont offered a great rate and we jumped. Super decision!We arrived early and were offered an early check in and upgraded, lakeview room. We almost didn't want to leave, but the Festival beckoned. At check in I had casually mentioned it was our anniversary. When we returned to our room after dark, the phone light was blinking and the message was left to call the front desk. The representative said they were sending up a special treat to recognize our celebration. Shortly thereafter, room service arrived with the most beautiful chocolate covered strawberries and a bottle of Prosecco. This unexpected gift was accompanied by a handwritten card from the staff thanking us for choosing Fairmont. Our stay was so memorable and I would send any visitors to our great city to this excellent, over the top, well located hotel! All of the staff were genuine, helpful, friendly, and inviting. This was a terrific experience all around!" }, { "user_review_posted": 117, "user_total_helpful_votes": 28, "expertise": 0.001051518760886, "user_cities_visited": 27, "review_days": 0.8789704271631981, "helpful_class": 1, "review_text": "Pleasantly surprised by the Hotel Fusion. Centrally located in Union Square neighborhood, the hotel is walking distance to BART, MUNI, Shopping, Movies, and above all else great places to eat. A combination of old world charm and updated modern San Francisco. The five story hotel has a key card operated elevator to get guests from the lobby to their rooms, as well as staircase. The Groupon Deal I used was for a twin room which has ample space for a single traveler. The room has a nice sized closet, ironing board, iron, safe, dorm sized refrigerator, night stand, desk, AC/Heater, and a completely updated bathroom with shower. The toiletries included shoe shiner swabs, makeup remover swabs, hand lotion, body lotion, body wash, shampoo, and conditioner, which was a nice compliment of items. Towels were comfortable and plush. Bedding was clean, and pillows firm which made for a good night's sleep. Front desk staff were all friendly, helpful, courteous, attentive and very professional in their interactions with guests. Housekeeping staff did marvelous work keeping the beds made, pillows fluffed, towels fresh and floors clear of dirt or debris. Very nice two-three star range hotel." }, { "user_review_posted": 31, "user_total_helpful_votes": 46, "expertise": 0.007093713183343, "user_cities_visited": 26, "review_days": 0.29846659364731604, "helpful_class": 0, "review_text": "We stayed here for a convention. The hotel is in a good neighborhood, convenient to shops and metro but beware: parking was $41/day for self-parking, more for valet! We had a king-sized bedroom and it was very cramped, especially the bathroom counter, and there's no extra seating in the room. Okay for one person, but tight for two; it's D.C., so I guess that's to be expected. Nevertheless, the room/hotel was modern and very clean, which is my number one criteria, and the bed was very comfy (firm, not soft). Restaurant food was great, service was not. I would stay here again when in D.C." }, { "user_review_posted": 118, "user_total_helpful_votes": 44, "expertise": 0.0016999646542000002, "user_cities_visited": 39, "review_days": 0.37623220153340603, "helpful_class": 1, "review_text": "I must admit when we booked this place, while the location was great and it is a Hilton, we were a bit hesitant regarding what the inclusion on the breakfast and nightly drinks. But wow, we were impressed. Firstly, the location is amazing. Secondly, the hotel is great, it is more quieter and less bustling than the other hotels in Waikiki and this makes it more peaceful to stay in. We were on the top floor in a 2 bedroom ocean view suite (I think only about 8 rooms on the floor in total). Big bedrooms, great to have a lounge and large decks.The breakfasts were incredible, don't believe the other reviews. Everything was there and so long as you made it down before 8.30am the omelet had no wait (and if you did wait, who cares, you're on holiday AND you can watch the chefs (2) cooking 3 omelets at a time to order......if you don't want to wait the rest of the buffet has everything anyone would ever want. And as for the evening drinks......a band every second night, nibbles (crudites, nachos, nuts, best crisps ever), and whatever you want to drink. I would definitely go back to this hotel again. And the staff were amazing.....they'd do anything for you." }, { "user_review_posted": 95, "user_total_helpful_votes": 32, "expertise": 0.001524997531896, "user_cities_visited": 57, "review_days": 0.8138006571741511, "helpful_class": 2, "review_text": "Visited the Cosmopolitan on a recent trip to Vegas and I was rather disappointed with how I was treated by the staff. I was standing in the Check-in line (I was the only person in line) when all of a sudden, a concierge escorting a guest cuts me in line. He looked at me and then smirked and cut me. I was blown away by this. I was waiting in and I\u2019ve never had anyone cut me in a hotel check in line before, let alone a concierge. I then had to wait approximately 15 minutes before one of the 10+ staff felt like assisting me. Never experienced that either. I would stay elsewhere based on this experience" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.9101861993428251, "helpful_class": 0, "review_text": "I have booked 2 rooms for my family of 5I have 3 children age 7 to 13The hotel provided the two rooms without a bed for the fifth child although the reservation is clear that one room is for 3 personThe manager didn\u2019t take any responsibility saying we should all fit in the beds we have or pay for an upgradeNever have met such bad service in a hotelDo your self a favor find a different hotel with a staff and management that takes responsibility on their mistakes and try to make the guests feel welcomed" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.43318729463307704, "helpful_class": 1, "review_text": "You feel instantly relaxed as soon as you walk to the spa relaxation area. I was ushered to the changing room and served the best ginger tea while having the consultation.My therapist May did a fantastic job and did wonders and eased my tension and finished of with a great.Great value for money and excellent quality of treatments" }, { "user_review_posted": 418, "user_total_helpful_votes": 121, "expertise": 0.00129502836867, "user_cities_visited": 103, "review_days": 0.23220153340635202, "helpful_class": 1, "review_text": "There is no denying that this hotel is very convenient when things happen with your travel and you are stuck in the airport. It is a short walk to the terminal that you can do outside or through an underground tunnel if the weather is bad. Because it's connected to the airport - it is very expensive $250-$500. I stayed here after a full days travel that did not leave me at my intended destination. I appreciated a soft bed to lay my head, but my room was not clean - their was hair and blobs of soap all over the bathtub - gross!" }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 10, "review_days": 0.417853231106243, "helpful_class": 1, "review_text": "Good day gone bad. We requested for a shuttle to pick us up at the main entrance of the hotel. We waited for more than 20 minutes, drenched in rain. It would have been nice if we were told about the delay and the guards have umbrellas to offer the waiting guests so we wouldn't be soak in the rain. Very disappointing Park Hyatt Dubai!!!On a good note, our stay so far is wonderful. Great place, friendly staff. Sad that we only have one more night with this beautiful oasis." }, { "user_review_posted": 89, "user_total_helpful_votes": 81, "expertise": 0.0043081699018230005, "user_cities_visited": 345, "review_days": 0.081599123767798, "helpful_class": 0, "review_text": "Cheap and cheerful hotel! The room was clean. Mini bar, tea and coffee making facilities etc. rooms are quite small, and they over look back alleys so don't expect stunning views of Bangkok. Only one pillow on the bed which was strange. The bathroom is tiny with a really small shower. Positives is that wifi is free and it's close to all the bars and pubs in Silom." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7584884994523541, "helpful_class": 0, "review_text": "With only one more day left in paradise, I must say this is one fantastic hotel. I would recommend it to anyone. The location is great, the beach is out your back door, the iconic history hits all the high notes with comfort and ambiance. But what really makes you love this place is the staff. Arrived in the middle of a hotel workers strike and the staff here handled everything with grace and efficiency. They always had a smile on their faces despite the situation and the long hours and did everything they could to accommodate the guests. They were all kind and generous under adverse conditions . I can only imagine how wonderful it would be with full amenities and full staff and hope that we might be able to some day return and experience that as well. Thank you to all the staff for everything you did to make our 35th Anniversary vacation a memorable one! You were all great!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.929353778751369, "helpful_class": 0, "review_text": "First stay at Park MGM, great location. Pool area is small. Nice if pools were larger. Breakfast at Primrose was good, and loved LaLa Noodle. Rooms and casino are clean. Staff is friendly and helpful. Bar tenders impatient with explaining how credits work when playing games at the bar. We don't expect free drinks, but when we play money, it's nice if the bartenders are helpful in explaining how the comp drink system works." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 7, "review_days": 0.032858707557502004, "helpful_class": 1, "review_text": "My husband and I just returned from a long weekend at The Redbury. We loved every second of our stay thanks to the fantastic staff, beautiful facilities, excellent service, and yummy food. If you want a quiet spot close to the South Beach scene, this is the perfect place to stay at the perfect price point. LaToya, Natalia, Jordan and many others made our stay relaxing and restorative. Our room, a courtyard king, was spacious and quiet with comfortable beds and pillows. I was skeptical about the pillows because they weren't down or feather. The front desk workers were right \u2026The Redbury pillows were fabulous. I wish I could've brought them home! The bathroom was outfitted with pretty tile and decor along with a fantastic showerhead. My husband and I loved the water pressure, which is often lacking in hotels. We enjoyed the beach service at their sister property, The Raleigh, located across the street. I also loved that The Redbury's rooftop never felt crowded or like a party scene. It was ideal for reading, napping, and spending time with my husband on our adults only getaway. My husband and I truly savored every second of our time at The Redbury and hope to return again soon. I hesitated writing this review because I really don't want to share South Beach's best kept secret! Don't hesitate\u2026book your stay at The Redbury." }, { "user_review_posted": 130, "user_total_helpful_votes": 69, "expertise": 0.0024664952172400003, "user_cities_visited": 261, "review_days": 0.928258488499452, "helpful_class": 0, "review_text": "I had a great stay in this hotel, its a beautiful hotel with very elegant ambiance with full of history, , very friendly and helpful staff, Luckily I was upgraded in a beautiful room with a view. I always love classic hotel it made me feel so fabvlovs :)" }, { "user_review_posted": 12, "user_total_helpful_votes": 8, "expertise": 0.003126264298061, "user_cities_visited": 51, "review_days": 0.24479737130339502, "helpful_class": 1, "review_text": "We are family of 5 stayed in 1 BR suite for 4 days spring break vacation. The staff very helpful. Housekeeping good. Breakfast was awesome for 3 teenagers. Will stay again. My only complain is that location is still a little far to walk to the tourist spots." }, { "user_review_posted": 10, "user_total_helpful_votes": 5, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.7311062431544361, "helpful_class": 1, "review_text": "Loved my experience of this hotel! Food was exceptional which you don't always get with a hotel. We ate out on the patio, very pretty space, service excellent and music cool but not intrusive. The bedroom was so well appointed and the public spaces in Public were beautifully designed and lit. Supberb stay, can't wait to go back!" }, { "user_review_posted": 156, "user_total_helpful_votes": 86, "expertise": 0.002566083003024, "user_cities_visited": 120, "review_days": 0.10076670317634101, "helpful_class": 0, "review_text": "A nice convenient place with great restaurants around and a short walk to the White House and other historical buildings. Bar downstairs was the center of our meetings for a while. We basically had some great casual discussions and some drinks every night. Here on business and it was a good stay." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.845564074479737, "helpful_class": 0, "review_text": "Our stay was phenomenal. The room is well appointed and modern with views to spare. Natura Biss\u00e9 toiletries and comfortable robes and slippers add to the luxurious fell of the hotel. There was a happy anniversary cake at our room waiting for us when we checked in! Nice touch. I felt like the beds are a bit too firm for me, compared to my pillow top that I have at home.the staff was phenomenal and is what truly makes the four seasons stand out from any other hotels. Always very courteous, happy and willing to assist. Anna(?) at the front desk who checked us in and escorted us to the elevators, Jeff the doorman who assisted us with luggage and drives, Eugene at Allium who took care of us and our request for bacon wrapped asparagus at dinner, Blanca with directions to the city and sending that eyeglass screwdriver, housekeeping always kept our room clean and organized. We will definitely come back to the Four Seasons when we visit Chicago!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.33844468784227805, "helpful_class": 0, "review_text": "Place wasn't that nice when you come in the door the rooms are okay I don't think I would stay there again at this point in time place needs a facelift we are diamond member and it didn't matter they still wanted to deposit manager wasn't too friendly don't think I'll stay there again" }, { "user_review_posted": 24, "user_total_helpful_votes": 8, "expertise": 0.001507962779065, "user_cities_visited": 16, "review_days": 0.5290251916757941, "helpful_class": 0, "review_text": "Bad hotel. I have stayed at the site several times - the staff is not helpful at all. I told them up fron ton check in I'd have a car to park only one day, but they still chared a full week of parking - even with out a car. I told the front desk and the parking staff. I have called twice and even when they see the notes entered - they will not refund parking fees - basicly they are frauds - they know they are over charging - I'm a platnum member, how do they treat others?The hotel is old and very small, this with criminal minded staff makes for property to avoid." }, { "user_review_posted": 66, "user_total_helpful_votes": 43, "expertise": 0.0030527051381070004, "user_cities_visited": 26, "review_days": 0.171960569550931, "helpful_class": 0, "review_text": "The location was great, only a two block walk to fishermans wharf and the cable car. Somehow we ended up with a disabled access room, so unsure if the other rooms were quite as big as ours! We were at the back of the motel, meaning we didnt hear any street noise at all, although could hear the ice machine in the hallway! The room needed redecorating, a few touch up jobs had already been done in the bathroom, but by SF prices this was a good standard room for a cheap price. The bed was amazingly comfy and the reception staff were extremely friendly and helpful" }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.2026286966046, "helpful_class": 2, "review_text": "We stayed here for our honeymoon, it gave a great first impression on arrival with the beautiful fountain and swimming pool area. However, we were disappointed when checking in that our honeymoon was not acknowledged (even though stated on our booking that we were a \"Honeymoon Couple\" which we specifically asked our travel agent to do). The check in desk attendant was friendly, but in a hurry to get us checked in and didn't offer congratulations for our honeymoon. We were not offered bellman services and so carried our 5 bags to our room ourselves. Disappointed with no special honeymoon treatment found in the room either eg a nice note on the bed, I phoned the front desk to ask if there were any honeymooner specials ie dinner coupons or similar, the lady on the phone said \"we'll bring up a complimentary bottle of champagne\" which was nice but took away the novelty of it as we had to ask for it.We booked a partial ocean view room, the room itself was lovely, but could only see the view if we leaned over our balcony, we paid a significant amount more for this view.We had travelled to two other places on our honeymoon before arriving in Waikiki, both of these other resorts asked if we were travelling for any special occasion, then congratulated us on our honeymoon. Their offer for a room upgrade, champagne etc. was obviously a nice bonus, but mostly happy about the fact we didn't have to ask for it.For any other purposes this resort was beautiful, with nice comfortable rooms and in a great location. The bar downstairs has a great view of the ocean" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.036692223439211004, "helpful_class": 0, "review_text": "My daughter & I had a great stay at the Paramount! We stayed 4 nights/ 5 days. The location was perfect for us! An easy walk to Pike's Market in the morning, close to shopping & restaurants & to the monorail. The staff was so nice! Everyone we encountered was so helpful & always with a smile! East check-in & fast check-out & they stored our bags easily so we could enjoy more of our last day. The room was nice & spacious & always clean with wifi. We loved it!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.375684556407447, "helpful_class": 0, "review_text": "A group of 6 of us stayed at the hotel recently - it was perfect. The location was great, the staff were really what made it though: all were amazingly friendly and very keen that we enjoyed our first experience of Bangkok city. The complimentary Tuk Tuk was really useful.The highlight has to be the rooftop pool and bar. We spent a great deal of time there in the early evening before heading out - could not fault it. Again, rooftop bar staff and manager were superb.If the hotel are reading, thanks from Paul, Scott, Michelle, Iain, Christine and Steph from Scotland. You made the start of our trip and your suggestions were ace! Thank you!" }, { "user_review_posted": 1034, "user_total_helpful_votes": 272, "expertise": 0.0011667734839570002, "user_cities_visited": 615, "review_days": 0.8740416210295721, "helpful_class": 1, "review_text": "I\u2019ve frequent this hotel and found inconsistent experiences. I\u2019m a Marriott Ambassador, never got an upgrade, the room was way beyond its price point at >$550.00, the young female gift shop attendant got a lecture from me about customer service - she was rude and completely disengaged. I\u2019m done with this hotel, leadership need to get more involved. The hotel is not a typical JW standard, the executive lounge is ore like a cafeteria, the rooms are below average - zero recognition for Ambassador Status..." }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 5, "review_days": 0.055859802847754006, "helpful_class": 0, "review_text": "Our stay was perfect! Checking in was speedy. It was nice to have 3 staff members at the front desk getting everyone taken care of. The rooms were clean, the beds were so comfy and the kids totally munched down on the complimentary bag of microwavable popcorn. We booked this room so we could attend a concert at Key Arena. I was kinda of hesitant regarding the walk to Key Arena, safety of the area along with the distance, but it was super easy and non stressful.The only thing that I could say negative is that when driving out of the parking garage I scraped the bottom of my car on the peeked cement connecting to the alley.If you stay here, make sure to go to breakfast at the 5 Spot. You won't be sorry." }, { "user_review_posted": 191, "user_total_helpful_votes": 57, "expertise": 0.001338507122625, "user_cities_visited": 74, "review_days": 0.714129244249726, "helpful_class": 0, "review_text": "I briefly stayed here for a work trip. Great lobby, great location, great service and large rooms. I would stay here again without question. Unfortunately I can't comment on price as it was a work trip booked by my company and I didn't see the bill." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.45454545454545403, "helpful_class": 2, "review_text": "Very much co operative and very much friendly employee of H Hotel who is down to earth customer focused . I was delighted the way she approached when I was in need of some assistance to fix my wifi and she did a great job . Hats off to H Dubai to have such a wonder full employee such as lovely ENAS .From Asanga" }, { "user_review_posted": 52, "user_total_helpful_votes": 32, "expertise": 0.0028772948336, "user_cities_visited": 37, "review_days": 0.6746987951807221, "helpful_class": 1, "review_text": "Stayed while visiting for the weekend. Everything was wonderful. The only thing to note: room service didn't know who were new check-ins/old check-outs; other than that I have no complaints. Staff was helpful and we enjoyed the pool and hot tub. Great location to all major attractions and places to dine. Comfy and clean rooms and free Wi-Fi made this hotel a great choice for us. Keep up the good work!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6779846659364731, "helpful_class": 0, "review_text": "The hotel stay was fairly comfortable. We were provided with basic necessities such as coffee, tea and water - as well as toiletries which where replenished daily (even the toothbrushes). There is a fully-equipped gym and the view from the rooftop pool is great, the river visible in the daylight, along with glittering lights and bustle of nightlife in the evenings.Breakfast is a basic array of Thai and Western inspired food and fruits but I found room service to be unnecessarily pricey. Overall, it was pretty decent for the three nights spent there" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.6292442497261771, "helpful_class": 1, "review_text": "We stayed for three nights in total. As a family with two small kids we are delighted with the cozy atmosphere and friendly staff at the hotel. Would definitely book again for our next trip to San Francisco!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.906900328587075, "helpful_class": 1, "review_text": "Amazing experience - beautiful facilities, clean, perfect service - the staff were first classBest breakfast facilities in the worldWorld class pools with picturesque viewsTransport services to restaurants is perfect" }, { "user_review_posted": 62, "user_total_helpful_votes": 39, "expertise": 0.0029435528362390002, "user_cities_visited": 28, "review_days": 0.043811610076670005, "helpful_class": 0, "review_text": "We stayed two nights (March 12-14) at the Hilton Financial District. We had two rooms to accommodate our family of five. The rooms were a good size and the beds were very comfortable. As a Hilton Diamond member we had access to both the Executive Lounge and the Cloud Room. A hot breakfast was available in the Executive Lounge and was extensive for a lounge. Afternoon snacks in the lounge were also good. The Cloud Room offering full body massage chairs was incredible and I could have stayed a whole day in there. The location was great. It was a 15-20 minute walk to Fisherman's Warf and Pier 39. Free Wifi for Hilton Honors. The staff was friendly and helpful - especially the head of security who chatted with our kids. No complaints and would stay there again." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 10, "review_days": 0.08105147864184001, "helpful_class": 1, "review_text": "Prime location in downtown Chicago. The room was impeccably equipped. It has a Scandinavian sleek design especially the bathtub with shower combination. The service was also right to the point. We had a beautiful city view of the northern neighborhood with the skyline including lake Michigan. Windows are sound proofed, so no disturbance even with downtown traffic.As for the amenities:1. Guests do get priority into the popular bar in the 16th floor: breathtaking view with Wrigley tower while enjoying a pomegranate martini.2. The swimming pool and spa facilities is very well maintained.3. The breakfast buffet with scrumptious crab and lobster makes it a high point of the whole stay." }, { "user_review_posted": 268, "user_total_helpful_votes": 71, "expertise": 0.0011758486613600001, "user_cities_visited": 276, "review_days": 0.050930996714129005, "helpful_class": 0, "review_text": "The location is perfect, a nice mile walk to AT&T park for sport events. You can walk to pier 39 and fisherman wharf. Shopping is less than a mile.The entrance in the hotel is a little strange, to check in you go up the escalators two flights.Do not get 242 if noise is an issue , you are on the street side and also something in the ax unit sounds like a coffee pot is constantly brewing." }, { "user_review_posted": 13, "user_total_helpful_votes": 6, "expertise": 0.002130386440217, "user_cities_visited": 8, "review_days": 0.5569550930996711, "helpful_class": 0, "review_text": "As soon as you walk in the hotel smells amazing. They lets us have early check in which was very much appreciated. The room was large and beautiful, the fitness area was also huge and the lobby bar had great food and drinks." }, { "user_review_posted": 22, "user_total_helpful_votes": 15, "expertise": 0.003199823458016, "user_cities_visited": 17, "review_days": 0.12376779846659301, "helpful_class": 1, "review_text": "I had trouble booking a room on the strip for my family of 5. The Jockey club had suites that slept 6. Ours had a separate bedroom, and 1 1/2 baths. The location was great right next to the Cosmopolitan. We had a decent view of the Parisian and the Linq. The room and hotel was very clean. The hospitality suite had large DVD and board game library." }, { "user_review_posted": 52, "user_total_helpful_votes": 28, "expertise": 0.002503840636909, "user_cities_visited": 50, "review_days": 0.39868565169769904, "helpful_class": 1, "review_text": "Booked this hotel because of low price and last minute need. It is near many eating places and close to the Magnificent Mile. Jewel Food and Trader Joes nearby if you want room snacks for the microwave and mini fridge. Check in was very impersonal, the attendant said two words and did not ask for preferences or give us any information about amenities. If you can pay a little more, I would book on the Mile or on Wacker. Do NOT pay extra for a city view; it is not a spectacular view of any prominent Chicago buildings.The room seemed very clean and the bathroom was bright for doing makeup. The bed was uncomfortable so I was not able to sleep in. I've stayed at the Hyatt on Wacker, Swissotel, Sheraton, Marriott by Grand Luxe, and Wyndham with all having very comfortable beds.The pool is very small and busy in the evening. We got there at 8:30 and all the complimentary towels were gone. There were only three bath towels in the room, so you have to call for more towels first.Unless you need valet parking for in and out privileges, I would not recommend it for the $64. Less than a block away are two public parking lots that charge $35 for 24 hours.If you like the Weber Grill, it is in the lobby and they do have a decent but basic breakfast for $18." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 82, "review_days": 0.089266155531215, "helpful_class": 1, "review_text": "Nice Staff, nice breakfast, comfy beds, but right next door (10 ft) there is a small green area thats completely infested with Rats. These Rats are commonly running in front of the Hotel, i filmed it. The staff are aware and nothing can be done apparently. I tried to post on IHG but they will of course not post it. It doesn't take a genius to realise that so many rats next door means they look for food locally, and although I didn't actually see any in the hotel, I saw them down the side of the loading area. If you don't like Rats then steer clear, but apart from the Rats, the hotel is actually OK." }, { "user_review_posted": 184, "user_total_helpful_votes": 48, "expertise": 0.001156158101022, "user_cities_visited": 80, "review_days": 0.353778751369112, "helpful_class": 0, "review_text": "Hotels next to airport are usually overpriced but Amari Donmuang proved to be good value for money. Nice room. Nice breakfast. Good fitness. Super eady to access the airportBell staff is efficient.One down side was that it was difficult to access wifi in the room nor at the fitness room. My husband had no problem but I wasnt connected. I had no time to check with the hotel due to a short night stay." }, { "user_review_posted": 27, "user_total_helpful_votes": 21, "expertise": 0.003665698137727, "user_cities_visited": 134, "review_days": 0.132530120481927, "helpful_class": 0, "review_text": "From the moment our car was driven away by the valet we loved our stay at the Grand Chateau. Ok it is a little dated, but what great value, a pity they don't offer free Breakfast.Our room was on the 7th floor,(would have loved to have been higher :( )it had a sep. bedroom and bathroom free dishwasher,washing machine and dryer, now where can you find that these days.It offered lots and lots for the guest, like painting and yoga you name it.Miracle mile shopping center across the road.Everything was close but not to close.We loved it ,and will definitely come back." }, { "user_review_posted": 88, "user_total_helpful_votes": 16, "expertise": 0.0007723711795210001, "user_cities_visited": 35, "review_days": 0.8713033953997811, "helpful_class": 0, "review_text": "Would give them 3.5 stars if TripAdvisor allowed half scores. First time staying at this property but am a frequent Vegas visitor and have stayed at many of the hotels there. This property would fall middle of the pack but could actually be somewhere I would stay everytime with a few tweaks. Prices are reasonable for the strip (which has gotten steadily way overpriced especially with ridiculous resort and parking fees). Casino is small but has a good variety of tables. Hotel lobby is nice. Staff was mostly pleasant (especially the bell staff, they were all wonderful). Rooms were nice (mostly), modern and reminded me of a budget version of VDara. Beds were comfortable, pillowtop mattresses appeared to be new. Now for the problems:Problem 1 & 2:Same as almost all Vegas hotels No coffeemaker or mini fridge. These are basic amenities all hotels should have but for some reason Vegas hotels flat out refuse to add (so they can charge you $5.50 a cup for coffee and $4.50 for bottled water). You are in the desert, people need the ability to keep cold water in their room.Problems specific to the rooms that if changed would make this a 4.5 star room & get my Vegas stays always:#3: No dresser. The room has 1 tiny nightstand shoved in the tiny closet w/2 small drawers. That is it. It would be barely enough drawer space for 1 person let alone 2. And anyone w/hard side luggage knows trying to live out of your clamshell suitcase is impossible so you need drawers.#4: No desk. Almost always have to do some work and having to work on a little table because there is no desk is annoying (especially since half my Vegas travel is business travel).#5: 1 very small towel bar in the bathroom. No hand towel bar. This seems to be some weird MGM property issue. Unsure why they have no towel bars (especially since they are supposed to be big on water conservation and want you to hang your towels but then they give you no place to do so).#6: The bathroom and closet door are 1 large sliding door. Very poor design. Would be fine if you are staying solo but is downright dangerous for 2 people (hubby almost slammed me in the head w/the door cuz he went to come out of the restroom while I was attempting to get clothes out of the closet. Needs replaced w/2 separate hinged doors.#7: Closet is small but made smaller because you can only use half of it because the tiny 2 drawer nightstand is in there.MGM Could fix most of these problems and I would gladly stay there again. If they added a large desk/dresser combo on the TV wall they would have space for clothing drawers, an open desktop at the end towards the entry door and space to put a coffee maker & mini fridge which would then make this a very good room, thus solving issues 1,2,3,4 and 7. Adding a hand towel bar and one more large towel bar to the bathroom (and fix that funky door) would then make this the best place to stay in Vegas.Only other complaint is check in. The kiosk check in was fine except our room was not ready and we were there on time for check in. This is not acceptable. Rooms need to be ready on time when you are coming in." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9786418400876231, "helpful_class": 0, "review_text": "If I could give it 0 starts I would. The Hotel was dirty with urine and poop particles in the toilet when we arrived amongst other dirty areas. We were told to wash our hands in the bathroom we would have to step into the shower and use the soap that was build into the shower to wash our hands in the sink. The AC broke not once, not twice but three times. The constitution noise/smells are horrific (starts at 8am and ends at 5:30pm). The halls smell strongly of paint through the Hotel. The whole Hotel is basically closed off (they should not be open for business). The elevator got stuck one night and the other was not working- we asked for the staircase and to our surprise we were told we would not be able to have access to them as they too were under construction. Not only was this a major inconvenience, but also a major fire hazard. The noise is so loud from construction that their own associates wear ear plugs. The money spent per night is not justified for the condition of the Hotel. The issues were brought up to the staff.. nothing was ever really done to make things right and the situations were handled poorly. Our trip in DC was great, but we strongly regret choosing the wink as our Hotel." }, { "user_review_posted": 39, "user_total_helpful_votes": 15, "expertise": 0.001756932243526, "user_cities_visited": 56, "review_days": 0.022453450164293003, "helpful_class": 0, "review_text": "The moment you walk into the Sofitel the experience is great from the stunning lobby to the friendly front desk. I was very impressed by how the front staff really make you feel welcomed. They don't just pass the hotel keys to you, but rather take the time to walk around from the counter and deliver it to you in your hand. Their experience reminds me of shopping at Nordstrom.The room is small but very nice. The bathroom is very impressive with a separate bath and shower. There are lots of great food options in walking distance and Michigan avenue is only a couple of blocks away.Never ate breakfast at the hotel or had time to lounge in the bar but appreciated the complimentary coffee in the morning at the restaurant along with a banana." }, { "user_review_posted": 18, "user_total_helpful_votes": 25, "expertise": 0.006632584255887, "user_cities_visited": 16, "review_days": 0.751369112814895, "helpful_class": 1, "review_text": "We arrived late this hotel. The hotel was old school grand. It must have been the place to be back in the day. It is still looked after and good value for money. We took a trip into town on the canal speed boat, very cool. I would stay again." }, { "user_review_posted": 56, "user_total_helpful_votes": 27, "expertise": 0.0022304188143310003, "user_cities_visited": 38, "review_days": 0.18674698795180703, "helpful_class": 1, "review_text": "First of all, the staff here are lovely. The front desk and cleaning crew folks were just wonderful. No complaints whatsoever there.Unfortunately, I think this hotel is situated a bit too close to a firefighter/police station. Constant sirens well into midnight. I was on the top floor and could hear them loud enough to deter me from staying at this location again. Maybe if they do some sort of new window/wall installation to help cancel the noise I'll be back. Until then, I'll probably stay at one of the other hotels in the area I've been to and didn't have any noise issues." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.39485213581599105, "helpful_class": 0, "review_text": "We stayed here for 13 nights and had a great time here. It's a 2 min walk to beach and 5 min walk from the main shopping area of Waikiki. Heaps of restaurants around and the complimentary breakfast and happy hour reception each night was really good as well. Topping it all off we found all the staff so nice and helpful our entire stay." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 41, "review_days": 0.762869660460021, "helpful_class": 0, "review_text": "e organise for the first time for my wife company a tech conference for all her Asian agents.everything was well organised( room, projector,food etc..) that made a very good impression on her agents for the first conference" }, { "user_review_posted": 78, "user_total_helpful_votes": 27, "expertise": 0.00157020514518, "user_cities_visited": 4, "review_days": 0.6779846659364731, "helpful_class": 0, "review_text": "Station Casinos has completely redone the property and now the buffet is called AYCE (all that you can eat); for Station Casinos, this is a MAJOR disappointment. Compared to comparably priced Station buffets the quantity of food is not up to par and the quality of the food is no better than any other station buffet. Price to value on this buffet is not up to par. Compared to Red Rock which is priced lower this buffet does not match up." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8576122672508211, "helpful_class": 0, "review_text": "Pleasant experience for the whole family. Very nice restaurant and coffee shops around. Very vibrant area and nice to walk around. The hotel was clean and services beyond our expectation. Will surely visit again soon." }, { "user_review_posted": 7, "user_total_helpful_votes": 20, "expertise": 0.013760817137182002, "user_cities_visited": 8, "review_days": 0.699890470974808, "helpful_class": 1, "review_text": "The room are not really large enough for 2 adults. The bathrooms are extremely small. If you sit on the toilet, your knees will be hitting the toilet paper holder. This also has you wedged between the wall and the bathtub. They charge $22 resort fee, with horrible amenities. The internet is slow at best, the pool is again very small, they offer a mini golf that is nothing more then a succession of putting greens. The highlight of their amenities is the chess game from the 1980\u2019s. The parking garage, which is $34 per day, has 129 spots that are for 500+ rooms. If you stay here make sure you take the rental car insurance, the van I rented has 6 new dents from door dings. There is only about 4 inches between each car. This is not a good hotel. The only redeeming grace is the employees seem to care and understand, as they hear it daily. They are very used to the frustrations." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 1, "review_days": 0.8110624315443591, "helpful_class": 0, "review_text": "As always Taj never disappoints you. It was once again a memorable stay. The check in was breeze without any wait. I was asked for security deposit in cash or card but I requested them to not take any as I won\u2019t be using any services of the hotel and if at all I use will pay at that time only. They accepted it without a blink and didn\u2019t take any security from me.The rooms were stunning in every sense. It was a family suite with sofa bed that was more than sufficient for my family of 4. The bathroom was even bigger with separate shower area and WC.It\u2019s location is ideal very close to Dubai mall and Burj khalifa but you need a taxi or the hotel free shuttle that runs every hour. There\u2019s plenty of taxi waiting outside the hotel to take you where ever you want to go.There are 2-3 very nice Indian restaurants very near to the hotel like Moti mahal and Gazebo.The breakfast was good but veg options can be added in the menu.Definitely will come back here when visit Dubai again.Cheers!!!Namit Sharma (Room No-1012)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.024644030668127002, "helpful_class": 0, "review_text": "Amazing from start to finish!!From the minute we pulled up to the curb we were given special attention. Champagne greetings, rubber duckies, immediate service and attention to all the little details!! I didn't want to leave and can't wait to go back!!" }, { "user_review_posted": 83, "user_total_helpful_votes": 42, "expertise": 0.002346359951557, "user_cities_visited": 41, "review_days": 0.028477546549835003, "helpful_class": 0, "review_text": "We had really mixed feelings about this hotel.Pros:- very affordable- friendly and helpful staff, especially Mona; always greeted us with a smile and asked about our day; gave very helpful recommendations and suggestions- clean rooms with nice amenities (refrigerator, microwave, coffeemaker, safe)- coffee, cucumber water and pineapple ice tea provided in lobby- location, if you want to be in the midst of the hustle and bustle of Waikiki and near shoppingCons:- location, if you don't like crowds and shopping is not a priority; there are some inexpensive alternatives on the Diamond Head end of Waikiki near the beach and park- small rooms with limited drawer space- unappealing view from rooms, especially those facing a dilapidated apartment building, and loud outside noises- badly stained carpet, especially in hallways- very unattractive entrance from valet parking into lobby does not make a good first impressionIf you are looking for an inexpensive hotel near the action, this one might work for you." }, { "user_review_posted": 122, "user_total_helpful_votes": 42, "expertise": 0.0015610218452610002, "user_cities_visited": 41, "review_days": 0.39868565169769904, "helpful_class": 0, "review_text": "We booked the Marker for our first nifht stay in San Francisco. It's located very conveniently within Union Square and right across the street from a Walgreens and little grocery shop for fresh fruits. We hoped to check in early around noon upon arrival and we were able to in the end. However, the process was very slow due to check in computer issues on Christmas day. We waited about half an hour but the hotel staff was very nice and provided us an upgrade to a grogeous suite which we were very content with. We loved our spacious corner unit with a large bathroom and Jacuzzi which we fully enjoyed after a full day of walking around the city! The designer interior is refreshing and the fitness center which I made use of in the morning was well equipped with 3 treadmills, weights, ellipticals and foam rollers! The resort fee was a bit of a surprise but we felt we made use of it with the fitness centre and the in room \"wellness kit\" (yoga mat and block) upon request. I was disappointed with the hotel that there was no in room coffee/tea maker but they were able to deliver one upon request. We would have rated the hotel 4 1/2 stars if half stars were available and 5 stars would have been our rating of the check in was smoother. All in all we would come back to stay for sure!!" }, { "user_review_posted": 127, "user_total_helpful_votes": 32, "expertise": 0.00111294429805, "user_cities_visited": 43, "review_days": 0.435377875136911, "helpful_class": 1, "review_text": "This is a large resort off the strip. We used it as part of a time share package. Don't get sucked into time share aspect of it all. Housekeeping services need a lot of work. Weather wasn't real cooperative so couldn't use a lot of pool options. Kitchens in units are a joke. Guess they really don't want you to cook much as there is no cupboard space for storing food supplies We needed beds for seven & no cots available for extra beds. I wouldn't say this was one of my favorite places to stay." }, { "user_review_posted": 6, "user_total_helpful_votes": 9, "expertise": 0.007172018095553001, "user_cities_visited": 7, "review_days": 0.5580503833515881, "helpful_class": 1, "review_text": "I spent 3 nights in this hotel. The staff are very pleasant and friendly. The room was big and comfortable. Everything was clean and well kept. Some of the furniture could use an update, but everything was functional. Probably the best thing about this hotel is the location just off Market St. It was easy walking distance to a lot of tourist attractions and good restaurants, and right on top of a Muni subway station. I would definitely stay here again." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.568455640744797, "helpful_class": 0, "review_text": "Bad experience as the hotel charge me extra of approx one hundred dollars without telling me and they never explain me someting else that it is for three bath items and they never refund me. i wrote this week 2 times and they don't answer. i hope that the manager of this hotel will read my post and as this i will be able to delete this bad comment. I travel a lot and it is the first time i had a bad experience like this. i m not happy" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.637458926615553, "helpful_class": 1, "review_text": "I had to book a room at the last minute and chose this property based on the operator that picked up the phone. She was much more pleasant than when I called Waikiki Marriott property. Upon my arrival my company credit card had a hold on my card and I was almost not able to check in. With already having a hard time before arrival with transportstion and flying with a cold, I was miserable. Alyssa at the front desk was AMAZING. I could not believe the length of time she soent on me and how attentive she was to get me in in my room. She was SO patient while I was trying to sort it out with my company and offered to speak with her manager and gave me additional options. She could have easily pushed me off the side or not deal with me but she didn't. I really appreciate this. When I travel or shop, it's all about the service for me. Thank you to the manager in back for making it possible for me to stay. As I walked out my last day I thanked the staff (different staff) but really want the property manager to know that this meant a whole lot. I recommend this property. The location is great and the staff from the housekeepers, front desk and bell boy were all amazing. Hope I get a change to stay with you guys again. Thank you for the cool basket!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8132530120481921, "helpful_class": 0, "review_text": "Excellent service all around. I had a very short stay...about 12 hours, and what I experienced was excellence. I rarely complete surveys, and think highly enough of this hotel that I took the time to complete a survey." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.9978094194961661, "helpful_class": 0, "review_text": "As a loyal Hilton Honors Diamond Member, my husband and I travel to Chicago annually to celebrate his birthday and Christmas in different Hilton properties. After a fantastic experience at the Conrad Chicago last year, we had very high expectations for the phenomenal Waldorf Astoria Chicago. Unfortunately, the service from the front desk and the staff fell short of the standards of this top tier hotel.I made my reservation via the Hilton phone representative, as it was required to redeem my weekend certificate from Amex. The representative split the whole stay into three nights. In order to assure our stay was made correctly, I texted the hotel via the Hilton app one day before our arrival and got confirmation from the hotel. However, problems started immediately upon our arrival. The front desk staff was attentive but not passionate or considerate. They could not locate my paid package (Best of Waldorf package, see picture 1 of email confirmation) which comes with a $50 credit for on-property spending. The staff, Justin, informed us that he would investigate it and let us know how and when we could use it later.As we decided not to ruin our holidays by the miscommunication of the package issue, we agreed to wait for his reply and I then inquired about room updates. Diamond members should be eligible for upgrade \u201cup to a 1-bedroom suite\u201d according to Hilton webpage. I was told that no upgrade available at all, not even one category for the first two nights. But I should be upgraded for the third night since it would be a Sunday night and many guests would check-out. Although very disappointed, I told myself it was somewhat understandable due to the holiday season. What really infuriated me was that the moment we received our room key, one couple approached another front desk staff and received an immediate room update! Isn\u2019t the upgrade based-on a come first serve first rule? Justin told me they booked the room via FHR and this excuse was UNACCEPTABLE. I have full access to the FHR program via my Amex Platinum card. I did not use the FHR solely because I trusted the Hilton Honor program and its respect and appreciation to its own members. Am I denied because I am Asian or because my husband and I are a male-male family, not like the other male-female family? Could it have been that we were younger? Had I known I would not be acknowledged by Hilton I would have used the FHR to book the Four seasons or Park Hyatt. There are so many good choices in Chicago and there is no point in wasting our experience at a property that does not treat members equally or even based on the pre-approved packages and online statementsThe basic room was tidy and cozy but very small without any view out of the window. We did enjoy the spacious bathroom and the turn-down service at night. The staff on our floor were nice and polite. However, the bathtub might not be cleaned thoroughly as my husband got a skin infection after his usage of the tub (see picture 2).On the second day of our stay, no further information about our package was given by Justin. We had to go down to check with the front desk again in the afternoon. The front desk was not notified by the previous day staff. After more than 15 minutes of questioning about my reservation, they eventually decided to honor the credit. We were then told we had about $13 left for the next day, after paying our brunch that day. It seemed that the problem was solved.On the morning of the third day, we queried the front desk again about our room change since we booked the Premier King with Terrace instead of the basic room. Surprisingly, we were told that we could stay in our current basic room rather than move to the higher category room. I could NOT believe that we were DOWNGRADED for our \u201cconvenience\u201d. Is this really the way Hilton treats its members!? We insisted on our booked room and was told we had to wait until the current guests to check-out. However, our remaining hotel credit would be forfeited since this would consider as a \u201cnew\u201d stay. We were dissatisfied but decided to accept the new room as the previous room was mediocre at best (and we wanted a bathtub that was hopefully cleaned). We requested a text to inform us when the room was ready and then left for lunch. As we have come to expect from the staff, there was no text at all after four hours! We came back to the hotel, complained about the negligence. The front desk stall apologized for the lapse but offers no resolution or explanation.Overall this visit was disappointing and I am unlikely to stay here again. The front desk could have solved the issues easily if they devoted more to their members\u2019 need not their last names or genders. Previous experiences (i.e. The Conrad) did not treat every interaction as a negotiation that required wasting our holiday time to figure out. When presented with your own policies and our package details, we should not be treated as hostile. We are more than accommodating guests when treated with respect, but your front desk staff never gave that common curtesy. Do better." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 7, "review_days": 0.9222343921139101, "helpful_class": 0, "review_text": "Hotel is dated and I mean dated. Room could not get cold so the maintenance staff brought us a box fan. Room had a smell that was not good. Staff finally cleaned the room when I had to ask.I won\u2019t be staying there again." }, { "user_review_posted": 401, "user_total_helpful_votes": 719, "expertise": 0.008594589879708, "user_cities_visited": 214, "review_days": 0.31708652792990105, "helpful_class": 2, "review_text": "When we made our reservation, we were promised a room above the 40th floor. When we arrived we were informed that all of the rooms above the lowest floor were already assigned. But we were assured that the room that we had been assigned had been freshly renovated and had the identical view to the room that we had reserved. You know what? It was true. Promising, that we would be above the 40th floor, and then failing to deliver on that promise, set us up for disappointment.I kept Loews at 3 stars because of check-in. We arrived about 1:30 pm. A little early for the official check-in time, but certainly not grossly so. I literally cannot count the number of times I have gotten off an overnight flight to Europe, arrived at a hotel as early as 9:00 am--as often as not without a reservation--been promised that they would expedite cleaning a room, and been in my room by 9:30 am. Well, at 1:30 pm, Loews promised that they would expedite cleaning a room. We sat in the lobby and watched customer after customer being escorted to their rooms. At 3:00 pm, their expediting still had not occurred. I approached the front desk and inquired when we might expect to be shown to our room. The front desk clerk, smartly, informed me that check-in time was at 3:00 pm. I held-up my iPad on the clock function showing that the time of day was 3:00 pm, and asked again, when my room would be ready. We were told that all that remained was for the hotel to organize their minibar. In other words, we were being held-up for hotel to prep their in-room sales presentation, in which we had zero interest.Since this review is somewhat harsh, I feel that it might be useful to share the calculus that I use in rating lodging establishments. Over the past 12 years of writing these reviews, I have tried to develop some rules for my evaluations. First rule is that every establishment starts out as an average of three stars. Second rule is that luxury establishments compete against other luxury lodging, and conversely economy lodging, where I might stay with my dog when we attend competitions, is evaluated against its competition. To move up to four stars, I must be impress. (And again what it takes to impress me depends on the class of establishment. At an economy lodge, I might be impressed that clerk acts like an owner and treats me like a valued customer. At a luxury hotel I might be impressed that the bellman showing me to my room relays my mentioning an attraction I might want to visit, and the concierge calls with my options, almost before the door closes on the bellman leaving.) To move up to five stars I must be pleasantly surprised by something. And, of course, it works in reverse. If I am disappointed you are going to lose a star. If I am grossly disappointed, or negatively surprised, you drop another star.Loews disappointed me by announcing, as I checked-in, that they had given someone else the room we rented (one on the 40th floor or higher). But I decided that should be zeroed-out since substantively it made no difference. But they disappointed me again by promising that they would expedite cleaning my room, and failed to do so. Their staff exasperated the issue when I inquired when my room might be ready, after waiting an hour and 30 minutes for their version of expedited cleaning, and they smarted-off to me that check-in time is at 3:00 pm, even though it was then 3:00 pm. So they were now at 2 stars.A series of subtly impressive events redeemed the star lost at check-in. First, and this starts with our initial reservation, the reservationist recommended the Bridge to Bridge room, instead of a Bridge to Bridge suite. I was a tad skeptical about whether we had made the right decision. But when we were shown the room, I was genuinely impressed. The room had plenty of space for the two of us for an overnight stay. And it even included a very adequate sitting area. And I will tell you a secret, our night at the Loews was the least expensive of our 7-night San Francisco/Napa tour. Second, the bellman addressed us by name every time he saw us. And lastly the concierge sent us a champaign aperitif at the restaurant where he had made our dinner reservation. (I am not so naive that I don't realize that the restaurant was happy to comp a couple of Proseccos for a reliable concierge. But it was nonetheless delightful.)While it was so foggy that we could barely see the Bay bridge, when were finally showed to our room at 3:18, and we were too late--fog wise--to ever see the Golden Gate, but nonetheless, I can recommend the Loews for its views. And unless you really need the space, the Bridge to Bridge rooms are plenty big for a short stay.I do have a suggestion for the housekeeping manager. Loews did offer a nice selection of grooming amenities. But in an effort to shave costs, the included toothbrush and swabs are so flimsy as to be virtually unusable. If he doesn't know where to locate usable amenities, I can refer him to Hotel Drisco down the street, or to the provisions manager at Delta Airlines who provide usable amenities in their International Business Class kits." }, { "user_review_posted": 99, "user_total_helpful_votes": 26, "expertise": 0.001164686699277, "user_cities_visited": 28, "review_days": 0.34227820372398604, "helpful_class": 1, "review_text": "This hotel is in a great location. Not far from the pier or the magnificent mile. Plenty of foot traffic around the hotel. Our room wasn't as clean as we hoped. There was leftover hair in the tub. The biggest downside of our experience was our interaction with a staff member. Upon asking if any room upgrades were available or if we could get a copy of a receipt, the staff declined our request because we \"booked with a third party\". That answer doesn't make sense and that definitely left an impression as if our money wasn't good enough. We felt a slight air of arrogance from the staff, which is not common at other Hyatt properties. We'll probably try the Loews in the area next time." }, { "user_review_posted": 11, "user_total_helpful_votes": 2, "expertise": 0.0007723711795210001, "user_cities_visited": 27, "review_days": 0.21467688937568402, "helpful_class": 0, "review_text": "Our room wasnt ready so they upgraded us to the ocean/lake side and everything about this hotel was just breathtaking and i did not want to leave. from the service, to the detail and to the food everything was just perfect." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 8, "review_days": 0.025739320920043003, "helpful_class": 1, "review_text": "I cannot say enough good things about this hotel and how much we love it here. The service is like nothing else I have ever experienced and our love for this property is so great, that we have stayed here both times we've come to Hawaii. It is so luxurious and relaxing and every detail is just impeccable. I knew arriving at the hotel (the first time we had ever stayed) that it was going to be a different experience when we were whisked away to our rooms upon check in. This process happens in the privacy of your room and also gives the attendant the opportunity to make sure you are aware of the amenities that come with your room. Because my husband and I were still \"just engaged\" at the time of the visit, we were always addressed as \"Mr. M\" and \"Ms. D.\" What's more impressive is that after we got married (during our second stay) we were immediately addressed as \"Mr. and Mrs. M.\" Now THAT is attention to detail. The food is the best and freshest food that we have ever eaten at a hotel and - yes, this is biased - the food at our wedding reception, because it was prepared by the only hotel with the the only 5 star restaurant in the state of Hawaii, was the best dinner that our guests had ever had. Is it pricey? Yes. But if you have the means to experience such luxury - even just once in your lifetime - this place is a must. We look forward to returning again someday!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.404709748083242, "helpful_class": 0, "review_text": "Great hotel with an amazing staff. From the moment we got out of the car and checked in to the checkout experience was flawless. Couldn't have asked for a better first stay. We will definitely stay here again." }, { "user_review_posted": 386, "user_total_helpful_votes": 192, "expertise": 0.0023045360656170004, "user_cities_visited": 219, "review_days": 0.42825848849945203, "helpful_class": 1, "review_text": "Unfortunately, my stay at the Holiday Inn was a miss. Typically, you can count on a Holiday Inn for solid three star lodging, however, this one was below average due to a few points. The hotel is not a wasteland, I assure you, however many of the things that are important to me were lacking at this hotel.LocationIt is near a facility that aids the homeless, so sometimes you will see homeless wandering about or sleeping on the ground about a block or two from the hotel. Not a big issue, but there are some sketchy characters when walking at night. Take Uber or a taxi! The area in front of the hotel is absolutely fine and it is easy to catch a taxi. Nearby, is a restaurant called Hollywood Caf\u00e9 that is perfect for breakfast or early lunch, literally a 2-3 minute walk. Overall, the location is great. You can get to Lombard, the Castro area and even downtown in about 15-20 minutes. Uber cars are everywhere in SFO, so it is very easy to get around.Reservation desk/LobbyThe customer service was great. Knowledgeable and resourceful people working at the desk! The lobby was always full of people because it is a pretty busy hotel. The dining room is adjacent to the reservation area, so in the mornings, it can be a bit hectic. Also in the lobby, is a tour desk. You can sign up for a Big Bus tour (literally 3-5 blocks from hotel) or other tours right there, without leaving the hotel. Bonus!Dining Area/Free BreakfastThe dining area was super busy and it was difficult to get a table, but that is not a downfall, just an opportunity to meet new friends. The food was...well free. And when it is free, you cannot be too choosy. I only visited the dining room once for breakfast and was sorely disappointed, so I didn't return. On the day I visited, \"omelets,\" turkey sausage, cinnamon buns and an assortment of breads and cereals were on the menu. The only thing that was good, IMO, was the coffee.RoomUnfortunately, the room was not up to par. It was very dusty, so I had to wipe it down with a towel when I arrived. There were handprints on the door that looked pretty greasy, lots of hair all over the towels and the tub looked like it had seen better days with a couple of small rust spots, to boot! The beds were uncomfortable and the toilets were slow to flush. But the worst part? Lukewarm water in the mornings for showers! MISERABLE! I am a girl who loves taking showers and taking showers with water barely above cold? No bueno. Oh, and the walls are VERY thin...well let's just say I was there over the Valentine's Day weekend and I heard more than I wanted to hear. One redeeming quality? Keurig machines in each room. Nice!Unfortunately, this experience was a bit of a downer, so I will not be back." }, { "user_review_posted": 47, "user_total_helpful_votes": 22, "expertise": 0.002162169776106, "user_cities_visited": 22, "review_days": 0.274917853231106, "helpful_class": 1, "review_text": "Sought more affordable SF accommodations that were satisfactory for sleep and shower, as we planned to spend little time in the room. The Redwood Inn achieved this.The room was small and bed just OK, but it was clean. Plus, the location was good, though bring walking shoes as cable cars aren't right nearby, or use Uber." }, { "user_review_posted": 40, "user_total_helpful_votes": 52, "expertise": 0.006201037184155001, "user_cities_visited": 318, "review_days": 0.41675794085432605, "helpful_class": 1, "review_text": "We have stayed at many San Francisco hotels, but the InterContinental Mark Hopkins is our favorite. It is centrally located on top of Nob Hill, a downhill walk to Chinatown or Union Square, for the return you can take the cable car or Uber. Staying on top of Nob Hill has its benefits, for one the view from the rooms is impressive, and it is very quiet at night.We booked a Club InterContinental room type, and with our Ambassador membership we were upgraded to a corner one-bedroom suite with panoramic view of downtown San Francisco. The suite we stayed in appeared to have been newly renovated, as everything was working and in good repair. The bathroom had a separate shower and jetted tub. The suite had 5 windows.I would recommend the Club InterContinental as it includes breakfast and an evening cocktail hour and the club rates typically are given the best rooms.Be sure to check out the Top of the Mark, the hotel's rooftop bar, show your room key to have the cover charge waived. Caution, they pour strong drinks.This property is one of the most beautiful and has some of the best service in all of the city." }, { "user_review_posted": 75, "user_total_helpful_votes": 17, "expertise": 0.000990106292986, "user_cities_visited": 781, "review_days": 0.861993428258488, "helpful_class": 1, "review_text": "Located just several blocks from the White House and/or the Capital Mall. Checked in early and they were able to accommodate us within 15 minutes. EVERYONE on the staff was extremely gracious - you could see the passion they have for their jobs.Beautiful hotel, we were upgraded into a suite with plenty of room. Grand Club (executive lounge) was open on weekends and was open until 10PMA short walk to many attractions and restaurants. 2 blocks from Chinatown. Near the Capital One center which was very busy on a hockey game night.Service was clearly superior (I'm a Hyatt Globalist) and one of the best stays in the last several years." }, { "user_review_posted": 14, "user_total_helpful_votes": 2, "expertise": 0.0005832190539240001, "user_cities_visited": 6, "review_days": 0.8625410733844461, "helpful_class": 0, "review_text": "The Wink is an amazing place to stay. Every aspect of the visit was perfect. The staff were all very attentive, professional, and friendly.There is a restaurant and coffee shop in the hotel. The location is great, as other restaurants, coffee shops, and stores are closeby." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.921686746987951, "helpful_class": 0, "review_text": "its was my first time to stay at Ambassador hotel. i was stay at the Tower wing which room little bit old but clean and nice with good view. nice pool and gym. I didnt try the breakfast as wasn't include in my room. the hotel lobby is huge and always busy. staffs are friendly especially customer relations they are so helpful and had nice suggestion if you need the information for places to visit. there is convenient shop near by and the area is alot of teasty street food. also 3-5mins walk to Bts nana so easy to go around." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 38, "review_days": 0.9260679079956181, "helpful_class": 0, "review_text": "Such a shame this hotel... as you walk in it\u2019s so colourful and Vibrant.I walked to the front desk and ended up standing waiting 5 minutes for the man to look up and serve me. Not something you want after a flight from Australia.He was then so rude.. then looked very excited and happy saying hello to the young model couple walking past.Went to our room and it was tiny. We had our baby with us and our travel cot so when that was set up you could hardly move in the room. The bathroom is so small when you step out of the shower make sure to not to get your towel in the toilet.Doors slam from other rooms and woke us all up many times a night.The list seriously goes on.Every staff member we dealt with was rude.And I believe it\u2019s because we don\u2019t have the look they want to attract people to stay. We stayed for 5 days too long.Only good thing was it was pretty close to shops/food.heavenly downstairs is a nice place to eat too.Save your money and go elsewhere especially if you have a baby/child or an older couple." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.124315443592552, "helpful_class": 0, "review_text": "Stayed here two nights, room was small yet quiet and on the eighth floor. The hotel is within walking distance to Warner Theater and other Washington DC attractions. Front desk staff is very helpful and the continental breakfast was good. There is also free coffee in lobby which is better then the in room coffee. Will stay here again if in the Washingtion DC area." }, { "user_review_posted": 37, "user_total_helpful_votes": 11, "expertise": 0.001333011263497, "user_cities_visited": 106, "review_days": 0.525191675794085, "helpful_class": 0, "review_text": "This is a great old hotel smack dab in the middle of everything. Don't expect anything hoity toity, but the room was clean and the bed comfy. Do expect nice folks who will try to help with whatever you need. I actually had a knee injury while touring in town and the hotel let me use their wheel chair. We walked everywhere or took the bus or cab and tours picked us up at hotel too. The BAR was awesome with good food, service and decent prices and they were so nice to us. The restaurant was also delicious for breakfast, lunch and dinner. The hotel has central air not individual units so it was a little warm but they did give us a fan. It was always packed but that was kind of cool too kind of like a running floor show of folks from everywhere. I say stay here if your on a budget and don't mind and older building. It had character and was full of them too." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.9014238773274911, "helpful_class": 0, "review_text": "Quiet, clean hotel with a friendly staff that is just steps away from all the sights of DC. Our room was freshened daily and we slept well the entire visit. We would definitely stay here again in the future." }, { "user_review_posted": 86, "user_total_helpful_votes": 35, "expertise": 0.0018654945100060002, "user_cities_visited": 36, "review_days": 0.528477546549835, "helpful_class": 0, "review_text": "Location wise, The Cartwright couldn't be better as Union Square, Chinatown, AT&T Park, Coit Tower, cable cars and piers are all nearby. In fact, we walked to most of these places during our stay.Our room had been recently renovated to a high standard with stylish decor. The only issue is that it did face Sutter Street and, despite being on the 7th floor, there was a fair bit of noise at street level during the night. An extractor fan in the bathroom would have been useful as it got very steamy following a shower.Staff were friendly and helpful and the hotel lobby and lounge area was very pleasant and featured an open fireplace and chess board.There's a great diner on the corner of Sutter and Powell: Lori's, that serves all the American classics. We ate there a number of times and enjoyed the food and excellent decor.The Cartwright would be the first hotel I would choose should I visit SF again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.035596933187294004, "helpful_class": 1, "review_text": "Nice hotel to stay in the River North area. Very clean and modern room. Hotel staff was very courteous and friendly. Could use a closet or somewhere to hang up you clothes. Otherwise nice hotel...would definitely stay here again." }, { "user_review_posted": 344, "user_total_helpful_votes": 203, "expertise": 0.002754619472478, "user_cities_visited": 71, "review_days": 0.32968236582694405, "helpful_class": 1, "review_text": "The hotel shares the same premises as Mercure hotel & directly opposite MBK shopping center. It is convenient for you to take the train because the National Stadium BTS is just a few steps away from the hotel. If you do not want to take the train, you can always walk to Siam Discovery, Siam Paragon, Central World & Big C!!Becareful of the tuk tuk drivers that are parked on the left side of the hotel because they are extremely rude. They offered to take us to our destination for 100 Baht with the condition that we stop by a tourist spot so that they can collect a stamp for petrol. We don't want to do that because we just want a ride to our destination. Straight away the tuk tuk driver said it is 200 Baht. We declined and walked off but immediately after that, one of them threw an empty can of petrol towards us. Anyway, we decided to walk because it is not far from our hotel. Oh, btw, Grab taxi is really convenient and cheap in Bangkok so, my advice is to download the app and get around with it.This hotel provides the most basic amenities and overall it is clean and tidy. The only bad thing I have to say is that the TV channels are 95% in Thai; it would be nice if there are a few more channels in English." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 4, "review_days": 0.807776560788608, "helpful_class": 1, "review_text": "Firstly, the pictures and the reality does not match each other. The hotel is very very used and does not meet the standards mentioned in the hotel overview.The beds (bed madras) are laying on a wood substrates - please note that it is not a real bed. The bed madras is so used that it feels like you are sleeping on a water madras.Secondly, the cleaning is only done superficial - the floor is covered by a carpet and it is very very dirty and dusty and to not mention the bathroom looks very dirty (especially the walls where you can see a lot of moled.Thirdly, the breakfast was out of the regular standards concerning 4 star hotels. Very limited food to choose from and NO water served at breakfast (this is only found in the first day when arriving to your hotel room), otherwise it costs 2$ a bottle.The only positive aspects with this hotel was the location (very close to the beach, Lincoln\u2019s road mall and ocean drive) and the beach (where you get your beach seat and a towel - but also this you pay for as its included in the tourist fee).The employees though, are very nice and friendly, but it doesn\u2019t cover the standards and the price of the hotel. Overall - not worth the price at all and my opinion is that this hotel isn\u2019t even worth its 4 stars (but according to the \u201cfacilities\u201d it gives the hotel 4 stars).Choose wisely when picking this hotel." }, { "user_review_posted": 62, "user_total_helpful_votes": 140, "expertise": 0.0108523489694, "user_cities_visited": 134, "review_days": 0.488499452354874, "helpful_class": 1, "review_text": "This wasn't our first stay at this hotel and it won't be our last. The IC San Fran is in a fab location a couple of blocks from the beginning of the Cable Car and easy access to Union Square and great shopping & restaurants. The beds are so comfy with quality linens. Housekeeping was good. Our only complaint was on arrival we were given details of the Club Lounge in such a way it was implied we were being given free access. This turned out not to be the case when we attempted to visit for breakfast and they wanted an extortionate amount of $$$ each. We didn't use valet parking instead used the garage on Mission & 5th. It's a short five minute walk to the hotel." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.619934282584885, "helpful_class": 0, "review_text": "We stayed at the hotel from January 27 - February 1 2018 and the hotel is on whole great, as it's smoke free that's wonderful. However the terrible kitchen service was truly astonishing. Both for breakfasts the first incident was just mistakes with the order, the second was a breakfast for 9 that the table waited for close to 45 minutes and the meal never arrived. There was no communication from the management or any offer of point or compensation. We were quite disappointed" }, { "user_review_posted": 28, "user_total_helpful_votes": 18, "expertise": 0.0030106713324190002, "user_cities_visited": 24, "review_days": 0.42606790799561806, "helpful_class": 1, "review_text": "Checked in and thought what a great historical hotel. The lobby was wonderful. Climbed the steps to our floor, no elevator, which was fine with us, to find our room. The room was large with a full kitchen. Our problem was that the room had an smell, musty, like that of an old home. We thought that is was water related since there was a trash can in the hall, looks like the roof leaked and they were catching the water in it. My husband has allergies and he had to use an inhaler and take a decongestant, thank god for the CVS across the street. We had prepaid our room, no refunds, so we stayed. We went out and stayed out as long as possible, to get him out of the room. We had high hopes after the lobby area but the room let us down. I would not go back, we were lucky it was one night, I hope they can improve it, it could really beautiful." }, { "user_review_posted": 8, "user_total_helpful_votes": 3, "expertise": 0.0017102504689390002, "user_cities_visited": 4, "review_days": 0.292442497261774, "helpful_class": 0, "review_text": "I stayed for 5 nights and have zero complaints. Room was nice, comfortable and spacious.Hotel and restaurant staff were all very friendly and helpful.Meals I ate at the restaurant were delicious.Best of all the location to shopping, Navy Pier, millennium park, dining and night life was perfect.I would stay here again for sure." }, { "user_review_posted": 12, "user_total_helpful_votes": 4, "expertise": 0.001507962779065, "user_cities_visited": 13, "review_days": 0.191675794085432, "helpful_class": 0, "review_text": "Decided to upgrade myself on a business trip and couldn't have been more pleased! I was amazed by the all around awesome customer service and the views were to die for!The staff was wonderful and I would definitely stay here again!" }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 5, "review_days": 0.470427163198247, "helpful_class": 0, "review_text": "A very comfortable, clean and pleasing hotel in a great location. All members of the staff are extremely friendly and helpful at all times. Very rich breakfasts. The hotel is very close to the SKYTRAIN and MRT stations . ." }, { "user_review_posted": 89, "user_total_helpful_votes": 40, "expertise": 0.0020716408362430002, "user_cities_visited": 40, "review_days": 0.6867469879518071, "helpful_class": 0, "review_text": "This is not the first time we have stayed at the Chicago JW Marriott. The staff is very friendly and helpful, as one would expect from the brand. The location in the Loop is good if one is there on business, but as we are usually in Chicago for non-business reasons, I prefer staying on or near the Miracle Mile. The Concierge Lounge is exceptional. The reason I give four instead of five stars is our room--the furniture was tired. The finish on the desk had bubbled! One would assume that housekeeping would bring that issue to the appropriate person's attention. The desk should be refinished or replaced. One other issue that has been troublesome to me at this property and other Marriott properties: I always request a room with a king bed. My last two Marriott stays (one in Madrid in April and this time at the JW), we were offered rooms with two double beds because the available rooms with king beds were on less attractive floors or had worse views. I know room requests are not guaranteed, but as Marriott Gold members, I would hope that more of an effort could be made to accommodate the requests." }, { "user_review_posted": 476, "user_total_helpful_votes": 344, "expertise": 0.0033982477466320002, "user_cities_visited": 412, "review_days": 0.133625410733844, "helpful_class": 0, "review_text": "This was about the eighth time we\u2019ve stayed at the Rembrandt and though I do not have much to add to my previous reviews, I still feel the need to let other travelers know this is a good choice for Bangkok, especially after having read some negative reviews.Cleanliness: The hotel and the rooms are impeccably clean. The moment you walk in, you have a sense of freshness and cleanliness.Location: about a 10 min. walk to Asok/ Sukhumvit station (safe neighborhood); there are restaurants and massage parlors as well as mini markets close to hotel (the mini market right across the hotel is a few baht more expensive than the others; try the market \u2018Spices R Us\u2019 instead, located between Rembrandt Hotel and Rembrandt Serviced Apartments.Services provided: you can use the PC in the lobby for free, and can print out (10Baht per page) anything you need. There is storage space for your suitcases in case your flight leaves late.Room: We had a double room on the 18th floor, with a wonderful view. The room was spacious, with sufficient storage space (each night stand has two drawers; the desk has three drawers; the furniture upon which you place the suitcases has to huge drawers). No fresh fruit provided this time. There was a small coffee table, a desk chair and a small couch. The bed was large and comfy. Lights, AC, TV etc all fine. Coffee/tea making facility, well-stocked mini-fridge. Ironing board as well as bathrobes and complimentary slippers provided. Wifi works fine in room (you do not need to log in every time you return to room).Bathroom: spacious; separate shower and tub. Blow-drier available. Complimentary toiletries include toothbrush, shampoo, shower gel, body lotion, cotton buds. Three towels per person (the large body towels were amazingly soft and sparkling white).Breakfast: while the breakfast may not be as wonderful as it was a few years ago, it is still by far one of the best we\u2019ve come across in Thailand. Only complaint: no signs as to what dishes are suitable for vegetarians and vegans.Staff: Not as welcoming and hospitable as in the past, but still organized and attentive.Overall: The Rembrandt might have lost some of its previous Thai hospitality, but it remains an oasis in this amazing, pulsating city." }, { "user_review_posted": 24, "user_total_helpful_votes": 9, "expertise": 0.0017102504689390002, "user_cities_visited": 109, "review_days": 0.603504928806133, "helpful_class": 0, "review_text": "This is a nice property, easy access to beach. I would say, one of the best in clean South Beach area. Closer to some nice restaurants. Hotel staff is very friendly and helpful. Breakfast is okay, but can be better I think. We booked ocean view room. High floor ocean view rooms are recommended, though it\u2019s slightly more expensive! They have a nice pool too.." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.812705366922234, "helpful_class": 0, "review_text": "Good place to stayed in B angkok. Room was nice and breakfast is good staff was helpful.puttiwan staff lady help me every day I was stayed here about Wi-Fi.good place and good big in B angkok.recommend" }, { "user_review_posted": 282, "user_total_helpful_votes": 174, "expertise": 0.002885240667572, "user_cities_visited": 138, "review_days": 0.430996714129244, "helpful_class": 0, "review_text": "This hotel really lived up to its reputation and status as number 1 hotel in Honolulu. The check-in time is 4pm, a little frustrating when you are coming from Australia and land early morning but the desk does their best to get you in beforehand. I had room 2301 which I loved. The room was large facing the city and had a great bathroom and kitchenette. The bed was really comfortable, there is a pillow menu so you can sleep more comfortably and the air conditioning worked well. My room was always cleaned well by very friendly housekeepers and the extra amenities were everything I appreciate in a good 5 star hotel (Mouthwash, complimentary water, toothbrushes). The shower was great, it had good pressure and you can just walk in it rather than it sitting over a bath tub. The bath tub itself looked deep and a lot of fun but I am not really a bath person. All the staff were lovely, attentive and an asset to the hotel. The Hotel is located a block from the beach in the perfect position of close to Lewers Street (where all the good bars and restaurants are). I will definitely return." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 4, "review_days": 0.08105147864184001, "helpful_class": 1, "review_text": "Our second visit to the Kahala was just as good as our first. This hotel gets the details right without being ostentatious or obnoxious. Relaxing and beautiful! Stay and you won't be disappointed with your decision." }, { "user_review_posted": 30, "user_total_helpful_votes": 14, "expertise": 0.0021552833866630003, "user_cities_visited": 19, "review_days": 0.48138006571741504, "helpful_class": 1, "review_text": "My initial feeling on arrival was disappointment however after spending 2 nights I can't be too negative. My initial feeling when we arrived and checked in wasn't great but there are some positives.The building is beautiful on the outside and the location is excellent.We arrived late from JFK and checked in to our very small rooms. We are a family of 4, 2 adults, an 11 yr old and a 7 year old.We had adjoining rooms, one with double bed and one with a single with under bed roll out.The bathroom links the 2 and is tiny just like the rooms but we really didn't need much as we slept until 6am and were out all day until 10pm. Do not expect luxury, anywhere to sit other than your bed and high end fittings but it did what we needed it to do and really is a great location as it's 2 blocks from 79th St metro station and 2 blocks from a Starbucks for morning coffee .The team we had on reception over our 2 nights stay were pleasant and although it's really basic and not in the best condition, if you don't want to pay $$'s to stay in NYC then it's a good option - just have realistic expectations and you'll be fine.Tip for showers (they are really too powerful and could rip your skin off!!) Get in the shower first, turn taps really slowly a tiny tiny bit and you'll be fine. Life wouldn't be an adventure if everything was textbook." }, { "user_review_posted": 25, "user_total_helpful_votes": 62, "expertise": 0.011929824561403, "user_cities_visited": 17, "review_days": 0.45509309967141204, "helpful_class": 0, "review_text": "Four Seasons always have a high bar to meet given their worldwide reputation. The DC Four Seasons matches these high expectations for a variety of reasons. Spent a quick weekend there to enjoy the city and spring time weather. The hotel is perfectly situated at the edge of Georgetown, yet close enough to the DC attractions/business areas. To me, balancing that location is a key. Almost all the other luxury hotels are in less quaint, business districts that have zero charm. Sorry, Trump, Hay Adams, Mandarin, etc.. (only Ritz Georgetown and Rosewood compare).The common rooms are eloquent and have a fresh scent pumped throughout the area. very European. The front desk staff was exceptional allowing a very early check in accommodation for myself and son. They provided a nice welcome gift as well. The room was on the smaller side (350sq) but that was the category I booked. It wasn't too small, and it was beautifully decorated and appointed in the room and bathroom. It reminded me of luxurious european hotels that have smaller rooms than equivalent US hotels, but with great attention to detail. A quiet A/C, a large smart tv, european toiletries, classy radio...I didn't try the restaurant, but it looked top notch, but pricey. The hotel has a very large security team to protect VIP guests and they were discrete how they didn't come off overbearing to other guests that wanted to politely interact with the VIP guests. Again, very accommodating. The Health club was also excellent, well lit, high end machines and weights, complimentary food and drink, friendly staff and very clean. It's difficult to find at first, but worth going to.Overall, this hotel is the standout of DC luxury. It can handle any business request and is close by most office / attractions, and yet is perfect for those wanting to see Georgetown and all it has to offer. Trust me, you may get the same nice room and service at some spots, but you won't walk out your door to Georgetown (except Ritz/Rosewood)." }, { "user_review_posted": 44, "user_total_helpful_votes": 22, "expertise": 0.002317113538563, "user_cities_visited": 24, "review_days": 0.8997809419496161, "helpful_class": 0, "review_text": "Had a great family stay here for 5nights. Staff are very helpful and i cannot fault the location of this hotel, perfectly located the rooms are quite dated but always kept clean.Will recommend this hotel." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 6, "review_days": 0.29791894852135803, "helpful_class": 0, "review_text": "We stayed here for 3 Nights in June. Hotel is not fancy in the slightest.. Definitely had an \"old Seattle\" feel to it.. But the staff was beyond friendly and accommodating. Our room had the BEST view of the space needle. Front and center!Room was pretty standard. Very clean and comfy. Roomy for sure. We fit 2 adults , 2 teenagers and a boatload of suitcases without issue.Really can't beat the location. Literally around the corner from Seattle Center/Space Needle. We walked there several times during our stay.. Convenient monorail at Seattle Center will get you within comfortable walking distance to Pike Place Market and waterfront..Pretty secure underground parking.We would stay here again for sure! . It's not the Ritz... But it fits the budget. :)" }, { "user_review_posted": 24, "user_total_helpful_votes": 9, "expertise": 0.0017102504689390002, "user_cities_visited": 5, "review_days": 0.7009857612267251, "helpful_class": 0, "review_text": "For this vacation we decided not to worry about lodging costs. Our travel agent recommended this hotel and it did not disappoint. Great restaurant at the location which we used for breakfast every day and dinner once.The best thing about staying here was the service. All staff were friendly and helpful. If we asked for anything it seemed to arrive instantly with a smile.The desk staff helped us get tickets to the African American Museum, making calls at the 6 am window to secure tickets to this newest and prettiest museum. Always greeting with a sincere smile, it felt like home right away.This place has large rooms with separate living and sleeping spaces, up to date fancy showers, Nespresso machine for coffee on demand, the works. I would recommend this experience to anyone who would like to splurge for a weekend or the week." }, { "user_review_posted": 799, "user_total_helpful_votes": 302, "expertise": 0.0017246815056390001, "user_cities_visited": 229, "review_days": 0.174698795180722, "helpful_class": 0, "review_text": "A classic old quaint hotel, 1 minute from Union Square, the cable cars and the city centre. If you want to stay in San Francisco central this place is right at the heart of it. Parking in a garage a 5 minute walk away.Room was not modern but well maintained, comfortable and perfectly adequate.Lori's Diner is next door but one - as a hotel resident you get a voucher for 20% off there, great for breakfast. Directly opposite is a Seven Eleven and a Wallgreens.All good." }, { "user_review_posted": 26, "user_total_helpful_votes": 8, "expertise": 0.001383478046834, "user_cities_visited": 10, "review_days": 0.32420591456736003, "helpful_class": 0, "review_text": "The room was nice and comfortable as well as fairly sized with all the facilities you'd expect from hotels like this. The bed was nice, big and comfortable. Staff in reception are efficient and courteous. A special mention must be reserved for breakfast - top class!! Wide variety of quality food. I loved it. The hotel is located in a quiet soi, however the hustle and bustle of Sukhumvit is only a short walk away." }, { "user_review_posted": 14, "user_total_helpful_votes": 12, "expertise": 0.004051008023202, "user_cities_visited": 55, "review_days": 0.46495071193866305, "helpful_class": 1, "review_text": "Just look at the attacked pictures ! You get a view of a wall for your hard earning money. So dark and depressive rooms. Stuff was unfriendly. I was asking for a different room with a view as they advertised. No room with a view was \"available\" for three days in a row. But even if it was I should pay extra 35$ to change the room. Also tiny bathroom , weak wifi. Please don't get fooled. Better pay a bit more or even less in another Hotel right on the strip. You get a view and a good time for yourself." }, { "user_review_posted": 12, "user_total_helpful_votes": 15, "expertise": 0.005958291956305001, "user_cities_visited": 301, "review_days": 0.39813800657174103, "helpful_class": 1, "review_text": "I've stayed here many times for work and pleasure. The Park Central never disappoints. Terrific service, clean rooms and good prices considering it's location. Checked in again today and Sara was terrific at the front desk offering a nice view room for us to make sure the stay was even more memorable. Best aspect is the location, which is perfect to walking to shopping, dining, baseball games, the cable car loading area and more." }, { "user_review_posted": 9, "user_total_helpful_votes": 2, "expertise": 0.0009685289393990001, "user_cities_visited": 172, "review_days": 0.190032858707557, "helpful_class": 1, "review_text": "We like Omni San Francisco Hotel because the service was good. The hotel also have welcome nice drink at their lobby. Nearby the hotel you can find one nice burger shop. The burger meat was nice & juicy even their price was reasonable. Even have many pub & coffee house outlet too. China town also nearby at this hotel (walking distance about 10-15 mins)." }, { "user_review_posted": 1077, "user_total_helpful_votes": 999, "expertise": 0.004392957130479, "user_cities_visited": 828, "review_days": 0.274370208105147, "helpful_class": 0, "review_text": "We stayed here - using points- for a long weekend, to visit friends. They live just a 5 minute walk from this hotel near Thomas and Scott Circles. Very convenient to walking to the Mall Area, all the Smithsonian Museums, and terrific restaurants. 5-10 minute walk to the Metro as well. Love that a CVS is 2 minutes away. Room was great as were all the staff members. The ONLY thing we did not really care for was the breakfast and the social. Just not the type of quality we are used to. Yea, I know, you are thinking we are snobs! Well, we do prefer better tasting and healthier foods. Loved they offer dinner Mon-Thursday. But again, we opted to go out. There are so many wonderful restaurants in the area. For families and people on budgets, the free breakfast and dinner is a great value. It wasn't awful....just not are taste." }, { "user_review_posted": 50, "user_total_helpful_votes": 32, "expertise": 0.002996800176541, "user_cities_visited": 204, "review_days": 0.5054764512595831, "helpful_class": 0, "review_text": "I wanted to love this hotel. Excellent location very close to Union Square and very nice pictures on the website. However not all that....Let me start by saying the staff, and in particular Josh at reception are amazing. That does not make up for the paper thin walls, windows that aren't soundproofed at all, the very loud window mounted AC and the cold wooden floors. I assume that the earplugs they provide you with are not the joke I thought they where.Slow speed free internet but with a 3 x faster paid option and an astronomical nightly rate makes this a one trip location..Sorry..I really wanted to love it..." }, { "user_review_posted": 106, "user_total_helpful_votes": 137, "expertise": 0.006164396395046, "user_cities_visited": 306, "review_days": 0.514786418400876, "helpful_class": 1, "review_text": "Stayed here with kids in two rooms at about $500 each a nightFirst off the \"waterfront\" name. Port front would be more apt as it is squeezed between a cruise terminal and a railway line. Yes it is a short walk to Pike Place and the aquarium by a glamorous location it is notThe hotel overall is tired and really bog standard Marriott. Maybe I was expecting more at this price pointLastly I feel it is poorly run. We were 45 mins checking in, shards of broken glass in the hallway not cleared despite reporting it 3x, food in lounge running out 45 mins before the end of breakfast, bellman who watch me load heavy bags into the taxi, no shuttle service, ... You get the point. Imo the average courtyard is better managedIn short at this price point you should be able to do much better in seattle" }, { "user_review_posted": 101, "user_total_helpful_votes": 83, "expertise": 0.0038793353019510005, "user_cities_visited": 119, "review_days": 0.169769989047097, "helpful_class": 0, "review_text": "Quirky modern hotel in very handy location for the Bart Powell street station On Market street. It's just round the corner from the Abercrombie store. The check in was a bit delayed and laboured but we were early! The time waiting was well spent in the bar and getting some very helpful tips from the barman Rich! Thanks to him as we managed to find a bar open at 8am on the Sunday for the rugby, this was the Chieftan Irish bar which has great food and drink...2 blocks down when you turn left out the front door of the hotel.The hotel is modern and quirky, clean and the bars seem to be popular with the local business workers after work. The games area upstairs is good for a distraction. The rooms were adequate size, very comfy and clean, they have a safe in the cupboard too. Downside is the wifi is crap, didn't pay for upgrade, and the bottled water beside your bed is NOT free, which I think is a bit poor considering the cost. The view from our room was a shady ally where the homeless slept, this is not unusual as the majority of San Fran we visited was over run with homeless and beggars! The area further down from the hotel is well dodgy and its recommended not to enter, I think the hotel lies on the edge, but there is a lot of homeless outside it.We can't comment on the food as we didn't have time to eat there, the staff were mostly all very helpful and attentive, there was a couple who seemed more interested in looking trendy than dealing with customers.The tram stop is just round the corner which runs right down market street to Embarcardo at the water front approx 10mins $2.50 or 1/2hr walk, or stay on up to Fishermans Wharf, Pier 39, Alcatraz Ferry etc. The Alcatraz tour is a must!" }, { "user_review_posted": 129, "user_total_helpful_votes": 33, "expertise": 0.0011316135886000002, "user_cities_visited": 38, "review_days": 0.43866374589266105, "helpful_class": 1, "review_text": "This was the perfect location for us since our main reason for visiting Chicago was to see Hamilton and this hotel is actually located in the same building as the theatre. The rooms were clean and comfortable. The service was excellent. Breakfast is normal Hampton fare which is great to grab before you head out for some fun. A few more amenities would have been nice such as a mini fridge or a magnified mirror in the bathroom. The wifi was extremely slow. Overall, I'm glad we chose to stay here." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 5, "review_days": 0.257940854326396, "helpful_class": 1, "review_text": "At first look at the hotel I thought what kinda of hotel is this. I must admit I didn't like the look of it. But after staying in the hotel the room I got was very nice and big for 1 person the service I got from reciption was 10/10 and they helped as much as they could. The location was in a good area even after the first look you wonder where you are but its on,y about 10mins walk from the Capitol. I recommend this hotel if you go to Washington, D.C." }, { "user_review_posted": 66, "user_total_helpful_votes": 23, "expertise": 0.0015815219390190002, "user_cities_visited": 104, "review_days": 0.33844468784227805, "helpful_class": 0, "review_text": "We booked an Alaskan cruise and wanted to explore seattle before we left. This hotel was perfect for that. It's about 30 min away from the airport depending on traffic, but it's close to everything you need to see. It's about a 15 min walk from the space needle and the pike place market. There are also a ton of places to eat nearby.When we arrived we were greeted very warmly. We got there around 12:30pm and check in isn't until 4pm so they allowed us to leave our bags. So we went out to lunch and went to see the space needle. It's just a 15 min walk. Gorgeous views.When we got back our room was finally ready. They give you key cards and that's how you access the elevators to get to your room. Unfortunately our keys weren't working and we had to keep asking the staff for help. Eventually though it worked and it was smooth sailing from there.The hotel offers free WiFi, coffee and water. If you ever need more just ask the front desk staff. They can also call you a taxi if you are heading off to a cruise. It was $8 per person. I highly recommend this place. Loved the pineapple hospitality!" }, { "user_review_posted": 46, "user_total_helpful_votes": 24, "expertise": 0.002422654941976, "user_cities_visited": 27, "review_days": 0.749178532311062, "helpful_class": 1, "review_text": "This is my fourth stay at the H and it seems to get better each time. Overall, the best thing about this hotel is the staff. They are all smiling and helpful.All of the staff at the H are great and some stand out as exceptional.John served me many times in Meat and Eat. He is always smiling, quick and helpful. Mary, Cristina, Ajay and particularly Eida were great too.Aneesh arranged a special drink of lemon, honey and ginger to ease my sore throat.On the Front Desk, Islam was extremely efficient and helpful. He arranged a late check-out for me which helped me enormously.At the Concierge, Kevin and Moses are so welcoming and always smiling. Kevin even called me 'his Kenyan brother' which is a huge compliment.The rooms are large, very clean and well equipped. Internet is good. Bed is huge and very comfortable. I used room service several times and the food was delivered quickly, hot (in its own oven!) and as ordered. Food at the H is top quality, particularly the buffet breakfast which includes everything you could think of. Breakfast is served until 11 a.m. which is ideal for a long leisurely start to the day. I look forward to staying at the H again soon." }, { "user_review_posted": 32, "user_total_helpful_votes": 18, "expertise": 0.0026205450733750003, "user_cities_visited": 22, "review_days": 0.020262869660460002, "helpful_class": 1, "review_text": "Very well located in the central Union Square area. Overall, a good stay, even if the room was quite small and the carpet looks a little bit too dusty. Nice people at front desk, professional and kind. Like most of the hotel in SF Downtown, a little bit over pricy...:" }, { "user_review_posted": 149, "user_total_helpful_votes": 62, "expertise": 0.0019098228878090002, "user_cities_visited": 130, "review_days": 0.501095290251916, "helpful_class": 2, "review_text": "As a loyal spg I went with this property for a short stay in Oahu but never again..Its a massive resort caos with no pool and practically no beach.. Stay away it is so not worth the price! I did the mistake of reading these recent bad reviews and still giving it a shot for its location and price.You might think its a good deal for a Westin but is not because its more of a Sheraton or lower quality/service.Pros- Location location location- Friendly staff- Spg Platinum Beach club access- Parking is free for spg gold & platniumCons- Rooms are small and not clean. Bathroom was super small it reminded of the NYC hotels- Killed TWO COCKROACH in the room and had the staff come up and spray the room yet again on our last day we found another one walking in the bathroom floor. - Was not offered a room change in the newer section even though I asked.- Still unsure what was the $30+ nightly resort fee was for since there wasn't much we benefited other than the 2 free bottles of water everyday.- Pool is super small for a 'resort' you probably cant fit more than 20 ppl comfortably in that pod.- Hotel lobby is a caos every hour of the day multiple wedding photo shoots, tourist groups,lots of kids- Understaffed for all services. One example:Asked for bathroom slippers before shower, it took them 45mins+ to deliver.- Beach is close to not existent yes you are in the famous waikiki beach but any other public beach is even better than the section in front of the property. Beach chairs are all by the pool and you have to purchase them every day which is very odd to me that hotel guests have to purchase seats to chill ( would have been nice if the resort fee at least covered this)- If you are in the main building room is pretty outdated and old.Thankfully we were exploring the island most of the time and didn't have to spend too much time in the room. We will be back in Oahu but probably will never be back to this westin.I recommend you read these reviews and save yourself some frustration in beautiful hawaii islands." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.585980284775465, "helpful_class": 0, "review_text": "This hotel is very convenient if you have to visit the convention center and it's very reasonably priced. It's also easy to get to the tourist locations on Michigan Ave but if you're looking for something more in the middle of things or a little nicer this is not the place." }, { "user_review_posted": 9, "user_total_helpful_votes": 8, "expertise": 0.004205131977392001, "user_cities_visited": 122, "review_days": 0.7311062431544361, "helpful_class": 0, "review_text": "We (2 adults, 3 children) stayed for 3 nights in a Maxwell Ensemble Suite. The room was quite dark but, as we spent most of our days sight-seeing, this did not really matter to us. The decor throughout the hotel is bonkers and fun - the kids, in particular, loved it! The staff were also very helpful and always smiling, even when busy. We used the Shuttle which we found to be readily available and efficient, although as the hotel is situated in a reasonably quiet area only a few minutes' walk from the Seattle Center, it was really very easy to get around on foot. The kids enjoyed the small pool - as it was rarely busy during our stay, they had plenty of space to play and burn off some steam after long, hot days of touring Seattle. We booked early and so secured a great price in a city renowned for its steep hotel prices during peak times. All in all, this was great value for our family of five and I would recommend it to others visiting the city." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.507667031763417, "helpful_class": 0, "review_text": "The location and front of house service was incredible. It stops there. Our room, a one bedroom suite, was a major disappointment. It looked like my first shared apartment where everyone threw together old furniture they got from parents and grandparents. Blech. The housekeeping was not good, either. Burns on the toilet seat covers, mold in the grout, and the most unimaginative d\u00e9cor.I really, really was disappointed--especially with what we paid for this room. Bummer." }, { "user_review_posted": 381, "user_total_helpful_votes": 54, "expertise": 0.0005777579689330001, "user_cities_visited": 178, "review_days": 0.616100766703176, "helpful_class": 0, "review_text": "Very convenient to airport. Parking is expensive. Cool bar inside with old school vibe (20\u2019s maybe). Expensive all around. Very nice gym, can get a complete workout. Great equipment. Rooms are nice, but could use some updating. My water pressure was terrible both days I was there. I was glad we received a corporate discount, it would have been way too expensive otherwise." }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 6, "review_days": 0.10733844468784201, "helpful_class": 1, "review_text": "We are staying at this hotel in a superior room from 14 to 17 July 2015. We went to front desk today to reserve the same category room from 21 to 22 July when we come back to Bangkok. To our surprise, we were refused : our superior room was put on sale in Mercure's website as an 'executive room\" for a higher price, same room and same picture ! They prefer to send an existing captive customer away to retaining them so Hotel Mercure's customer loyalty programe is fake...." }, { "user_review_posted": 19, "user_total_helpful_votes": 14, "expertise": 0.003466959354692, "user_cities_visited": 19, "review_days": 0.085980284775465, "helpful_class": 0, "review_text": "My husband and I enjoyed our stay here at The Oberoi. We didn't have any issues and the doorman helped us easily find transportation via shuttle or taxi to enjoy areas of the city. It is a clean, comfortable, and very modern hotel with great service. Worth the money!" }, { "user_review_posted": 16, "user_total_helpful_votes": 5, "expertise": 0.0014068189341270001, "user_cities_visited": 7, "review_days": 0.36035049288061305, "helpful_class": 0, "review_text": "Found this hotel on Tripadvisor and had to check it out myself based on the positive reviews. I can say I am so happy we did because we absolutely loved it !!! The location is perfect for a home base in Fisherman's Wharf, and the views spectacular from the big bay view balconies. The hotel is super clean with terrific and helpful staff. Don't hesitate booking this hotel, you won't be disappointed!" }, { "user_review_posted": 25, "user_total_helpful_votes": 4, "expertise": 0.000666445989186, "user_cities_visited": 91, "review_days": 0.5065717415115001, "helpful_class": 1, "review_text": "While this hotel met Hampton standards and the location is great, the lack of sufficient elevators and the long wait time (and frequent trips on flights of stairs) would prevent a return visit. Additionally, the A/C unit was loud, making it more difficult to relax and to sleep well." }, { "user_review_posted": 44, "user_total_helpful_votes": 21, "expertise": 0.002206774798631, "user_cities_visited": 23, "review_days": 0.524644030668127, "helpful_class": 1, "review_text": "This was our second stay at the Aston Waikiki Tower and the reason we keep going back is the location, the friendly staff and the size of the condos. We have three children and two are now teenagers, so we need at least two rooms, and a generous living space. The Aston has just this, along with full kitchens, so we could eat in, and enjoy the spectacular views from time to time. The staff are always ready to help, and the amenities are nice as well. The rooms are a little out dated, but the size and value for money out weigh this. I will continue to book at this great place, but if you can opt for the rooms above floor 20, or the ocean front ones." }, { "user_review_posted": 73, "user_total_helpful_votes": 94, "expertise": 0.006141182196466001, "user_cities_visited": 18, "review_days": 0.45673603504928806, "helpful_class": 2, "review_text": "It's tough to get a pool seat, even more frustrating when you overhear a local group of 5 that aren't staying at the hotel yet taking five of the pool chairs. The most frustrating part is the server knew they weren't staying at the hotel and allowed it all day, multiple days. We were complaining about it to another family and found out they were staying at the much cheaper condos across the street and just using the Marriotts amenities. It really shows how good their security is. It could be an amazing destination hotel if the management and staff cared a little more." }, { "user_review_posted": 144, "user_total_helpful_votes": 23, "expertise": 0.0006650974045870001, "user_cities_visited": 43, "review_days": 0.379518072289156, "helpful_class": 2, "review_text": "I used to live in Waikiki but not familiar with this property. Booked because of my Marriott Awards!!! Best thing I ever could have done. I love the Boston Marriott Back Bay so thought try this. From the moment I arrived I was greeted with Aloha. While a large property the lobby is incredible and easy to navigate and not so large it takes too long to get somewhere. The atmosphere is Hawaiian with quiet understated luxury. The staff was so incredibly happy and service was wonderful. My room was in the front tower- a corner so you have direct West view of ocean (and it doesn't take a high floor to be happy) and almost a whole wall with lanai of Waikiki beach to the North. Palm tree tops waving below my lanai. Not sure how they number the stacks by my room ended in 33. I want to return just for the comfort of the room. Spacious (maybe bigger than others). Fridge, double granite bathroom sinks with elegant fixtures. Wonderful bedding and mattress AND totally quiet-very little traffic noise which surprised me even on Halloween night. They are a green hotel so your choice on laundry. Totally separate glass shower which if you love hot water pressure THIS was a treat. Never any trouble with elevator. At first I objected to the Resort Fee when I booked. There is a reason!!! Each morning received a coupon for breakfast buffet. Worth far more than daily fee. And I mean buffet. Separate egg station for whatever style you wish. Omelets done to perfection. Fruits, to pancakes, to hot items to congee to Japanese. All with incredibly fresh coffee. Oh and the Mai Thai punch coupons for each day- that are actually good. Bright interior that was fun to walk into with a sigh of instant relaxation. There are 3 other main restaurants I'll review at their site- Sansei- Sushi and Seafood, DK was adjoining and had steaks and seafood. Lobby level Italian-Arancino DiMare. Also a poolside area, the Moana Terrace. So much within this complex you could treat yourself and not leave. Morning activities offered such as Yoga, Hula lessons (dang it next time). SO well located. Beach not as crowded as in center of Waikiki. Directly across street from hotel. Walk south along the sidewalk by beach and there is the park and a small zoo. Aquarium a must. Walk north into the hub of shopping (though MANY GREAT shops on property!) and you can entertain yourself for hours. One morning I left on a walk only to discovered I had ambled for 4 1/2 hours. Tired feet. The bus system is a must they make it so easy. Each stop has a plaque that identifies location with a number and phone number to call. A bus route plaque also displays the routes stopping there and their number. There is an automated system that when calling you can enter the route number and will be quickly told when it arrives and if it has just departed. They run frequently. And if you don't know what number to catch just ask any bus driver . Avoid nimitz highway at rush hour . I was there for a retreat of sorts having just lost my husband and had a funeral to attend so staying on site suited me perfectly. There is also a back tower that I have not seen. Be wary of cab drivers as some do not know their way around (or seem not to) so you could get stuck with unwarranted costs. I just can't say enough positive for this Marriott. Years back I worked at several hotels so I tend to expect more. This location exceeded my expectations so much so that when I return to Kona in the future I will plan a stop off in Waikiki just to stay at this location." }, { "user_review_posted": 28, "user_total_helpful_votes": 4, "expertise": 0.0005832190539240001, "user_cities_visited": 5, "review_days": 0.23001095290251902, "helpful_class": 0, "review_text": "I was surprised & thrilled when my daughter took me for a 3-day trip to Chicago for the 2 of us. She had it all planned & organized- down to booking us in Loew's Chicago Hotel, booking flights from Nashville, restaurants to check out, everything! It was wonderful. We shopped the first day, 2nd day we spent at the Field Museum of Natural History (fabulous & it was snowing!), & back the 3rd day. The Loew's Hotel was beautiful, spacious, & quite accommodating. I would recommend it to anyone, & the location was close to Michigan Ave. Everything was perfect! Lori Moore" }, { "user_review_posted": 152, "user_total_helpful_votes": 81, "expertise": 0.002476814346359, "user_cities_visited": 204, "review_days": 0.26341730558598003, "helpful_class": 0, "review_text": "I stayed at the Ivy on a three day weekend. I really liked this hotel. Of course, it's a boutique style but that is what's so great about it being in the heart of downtown Chicago. From the time I got dropped off by my taxi at the hotel from the doorman to the front desk, the experience was great. They were friendly and they made sure I felt welcomed. I stayed in a king suite, which has it's on living area. I had plenty of space which allowed me to enjoy relaxing in my room. The hotel is very clean and I had no problems with anything in my room. Also, a nice touch is the turndown service. It was also nice to be left little things like chocolate or brownies along with a nice note of the weather update for the next day and night. I've stayed at many hotels downtown chicago and this is one of my favs!" }, { "user_review_posted": 22, "user_total_helpful_votes": 35, "expertise": 0.007613373055279001, "user_cities_visited": 17, "review_days": 0.20427163198247503, "helpful_class": 1, "review_text": "The rooms are small but adequate and feature comfortable beds with good quality sheets and pillows. There is a gym in the basement. Staff was very friendly. Did not try their food but there is a Starbucks, Chipotle and a BareBurger right around the corner. The location is great for the financial district and Tribeca, SoHo, Little Italy and Chinatown are all walking distance.It is also easy to get there by public transport from Newark Liberty. Just take bus number 62 to Newark Penn Station and then a PATH train to World Trade Center. Then walk up the road for 5 minutes and you are there. Will take you about an hour at a cost of about $5.Even easier of course is JFK where it's a straight shot on the A train to Fulton St." }, { "user_review_posted": 22, "user_total_helpful_votes": 16, "expertise": 0.003420500937879, "user_cities_visited": 18, "review_days": 0.17305585980284702, "helpful_class": 0, "review_text": "The Grove was a nice and simple place for my friend and me to rest our heads after a full day out on the town in downtown Seattle. It's nothing really impressive from the outside, and it looks like a simple motel. However, when you get into the rooms they are updated with modern amenities, and they're clean. The beds were comfy, too! The front desk staff were very nice and offered us suggestions of things to do in Seattle. They also gave us information about the C Line bus that comes through West Seattle and could take us downtown within a matter of 20 minutes. The bus stop is located only a short 3-4 minutes walking from the Grove. This hotel isn't downtown, but it's a decent location close to many shops such as Trader Joe's and some local coffee shops and caf\u00e9s. The bonus for this place was the free parking! They have a pretty basic continental breakfast in the mornings if you're looking for something simple and easy. I would stay there again for convenience and comfort!" }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 4, "review_days": 0.29079956188389905, "helpful_class": 0, "review_text": "I have stayed in this hotel 3 times over the past 3 years and I have never had any serious problems. The rooms are clean and spacious and the suite set up can be very useful. I love the spaciousness of the central open atrium, but sometimes it can be a little noisy. Mostly it is wonderful. There is a Starbucks on the lower level which is handy. There are restaurants which are open fairly late and that can be extremely convenient. There is a free breakfast however the food is very standard. There is a Whole Foods within an easy walk so for people who are seeking less processed food, that is an option." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.30339539978094104, "helpful_class": 0, "review_text": "The hotel is very efficient, check in, check out, parking, coffee, where to get water, etc. All the minor but important things were all very accessible. It has everything you need with helpful people." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.15115005476451202, "helpful_class": 1, "review_text": "You are a good man.You help me more.Thanks for your service.Nice to meet you.I will come back.See you next time.If you want to go to Taiwan.You can find me. I will play everywhere with you in Taiwan.From Mike,Ms.Lin" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.15553121577217902, "helpful_class": 0, "review_text": "My room was very large. There is coffee in the lobby and they will bring ice to the room on request. There was a wine tasting (free) in the lobby during my stay. The hotel was very clean and modern. I had a nice stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7245345016429351, "helpful_class": 0, "review_text": "I really Enjoyed my stay at the RL Janeen Stevenson Front desk Agent was Great. She and The other staff really made me feel At home. I appreciate everything the rooms are very nice Also I\u2019ll definitely be back to stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.466593647316538, "helpful_class": 0, "review_text": "The rooms are amazing and an excellent location. Obviously very high quality. The service was great and I would definitely stay there again. The price is not bad for what you get and where it's located." }, { "user_review_posted": 163, "user_total_helpful_votes": 103, "expertise": 0.0029574843850370004, "user_cities_visited": 62, "review_days": 0.7519167579408541, "helpful_class": 0, "review_text": "I spent a lot of time trying to work out what area of San Francisco we should stay in and then what hotel.City Guides seemed to say Union Square area or Fisherman's Wharf or maybe SOMA so I was concerned that the Financial area would be a bit of a flop. Not at all- it was within walking distance of many things and Loew's close by BART and the cable car. Moreover the hotel itself, which I worried might be a soulless business place, was absolutely outstanding. It is not cheap, but we thought it wholly worth it. We booked a Bay View room, which was on the 42nd floor: simply magnificent views! We stayed 5 nights, went travelling for 3 weeks and came back for 2 further nights. I asked if we could stay in the same room, but they upgraded us to a junior suite on the same floor, which was just stunning.As others have commented, we found the staff extraordinarily welcoming, helpful and friendly. The level of professionalism was hard to beat. I am sure I am forgetting some of the names- but there were no exceptions: the doorman Andy was great, the concierge desk quite brilliantly staffed with Michael, Rosemary and Brian whilst Bree on reception was a gem. In booking the arrangements, which were just slightly complex, Alaine and Rey were very accomodating.The first night we thought to eat something light in the Bear and Monarch but honestly struggled to find anything suitable on the menu so we hopped across to The Irish Times for something cheap and cheerful, which was actually quite good. I did think the B and M lacked atmosphere for the money involved. However, breakfast there was super. Again, not cheap, but on the two days we left the hotel, when we needed a good meal to set us up for the day, it did the job admirably. The eggs benedict with dungeness crab is amazing! I know that this all sounds over the top, but we are seasoned travellers and can be very critical at times (I will be so over some of the other places we stayed on our 3 weeks moving around!); it is a balanced assessment of what is a great hotel. 5 stars at least!" }, { "user_review_posted": 69, "user_total_helpful_votes": 27, "expertise": 0.0017894065214990001, "user_cities_visited": 45, "review_days": 0.49835706462212404, "helpful_class": 1, "review_text": "This hotel was a standard Hilton property...not overly fancy, but very comfortable rooms. The beds were soft, towels plentiful and the staff was pleasant. The location was excellent. It's right across the street from Bart - Powell Station and the cable car turnaround. I've read many reviews regarding the homeless in this area...they are all over the city! I stayed here 3 days and was never harassed by anyone. Don't let that deter you from staying here. I would definitely book this location again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.619934282584885, "helpful_class": 0, "review_text": "They retained money from your credit card, i have 4 days waiting for the devolution. My room was paid for my company. it is not sense to do more retention of money in personal credit cards. i feel very dissapoined about this hotel" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.22124863088718502, "helpful_class": 1, "review_text": "If you're looking for a place to stay and love travelling and others that love travelling then this is the place to be!! The people that coke through this place is awesome met so many great people and the location is terrific!! They put on a Superbowl tailgate party and too us to a bar to watch it which was awesome!! Highly recommend and a great price!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7070098576122671, "helpful_class": 0, "review_text": "We had an amazing view over the bay (never got boring the the fog and changing weather). Room 1005. Worth the upgrade to get this view! Enjoyed the bar (very good bartender when we were there) and proximity to great restaurants." }, { "user_review_posted": 902, "user_total_helpful_votes": 1801, "expertise": 0.009583323241375001, "user_cities_visited": 179, "review_days": 0.257393209200438, "helpful_class": 0, "review_text": "The Sheraton is a decent hotel but there are better options if you are looking for a more upscale hotel while in Seattle. Service was friendly and efficient. The rooms are smallish but cozy. There are some dining options in the area which is always nice after a day spent travelling." }, { "user_review_posted": 11, "user_total_helpful_votes": 10, "expertise": 0.0043032108573320006, "user_cities_visited": 9, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "Loved our stay at the Handlery,beautiful older style hotel with lots of character,perfect position in Union square,loved the closeness of the cable car stop to the hotel,lots of shopping and amazing restaurant close by,will definitely stay there again if I am lucky enough to go back to SFO." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.8307776560788601, "helpful_class": 0, "review_text": "We were 5 people we choose 3 bedroom suite. Room was elegant it had warmth decor. They help us on the late checkout, although the hotel was packed. (Thank you) it is near to the road so you can get taxi or tuk tuk easily..convenient.." }, { "user_review_posted": 113, "user_total_helpful_votes": 57, "expertise": 0.0023385954171340003, "user_cities_visited": 113, "review_days": 0.041621029572836005, "helpful_class": 0, "review_text": "Travelling the world can be no fun and the movie 'Lost in Translation' captures the dreariness of staying in hotels while away on business rather aptly. Therefore it is good to arrive a hotel that is not pompous, is clean, close to meetings, a little action in the pub next door, and which has all the comforts the discerning business traveller needs. Check in is a breeze. Free WIFI for all devices with no gimmicks. Spacious modern well designed rooms with lots of power sockets, big flat screen TV. The beds are very comfortable, linen fresh and crisp. Also very important is the hotel and facilities are very very clean. The rooms seem spacious enough for stretching out and doing basic yoga or Pilates. Oh did I forget the price... this also is great. Why then would you stay somewhere else. I wouldn't. Thank you Kinzie Hotel and hello Chicago." }, { "user_review_posted": 118, "user_total_helpful_votes": 21, "expertise": 0.0007536696981760001, "user_cities_visited": 45, "review_days": 0.094742606790799, "helpful_class": 0, "review_text": "My son and I stayed a week at the Normandy, and we couldn't have been more pleased. The location is quiet, has easy access to the Metro, and is near dozens of nice restaurants. Staff are gracious and attentive, hotel amenities are top-notch.Onsite parking is a bonus, and so much to do within walking distance." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.349397590361445, "helpful_class": 1, "review_text": "Visited during Oracle OpenWorld. A couple of minutes walk from Moscone West and bang opposite the Marriot Marquis. The restrooms and bathrooms were spotless and there was never a queue.Will stay there next year as well. Booked a room at what I would call an excellent rate just a week before Oracle OpenWorld.Free muffins and coffee at the lobby for breakfast was an added bonus.Rooms are basic and small. There are no ACs but the rooms have fans and that was good enough fo rme. Also the street facing rooms can get a little noisy but closing the windows helped.Exceeded my expectations at that price point and that too for a hostel!" }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.248630887185104, "helpful_class": 1, "review_text": "Avani is best of it's spacious and luxury facility rooms. Bathroom contains the good products and the tub was fabulous for taking a nap relax at water pond.Location were fantastic too close to the shopping area. Staff were attentive and helpful nature. Front desk have some tours around the city was great. A pleasant stay held by avani thanks for it." }, { "user_review_posted": 23, "user_total_helpful_votes": 23, "expertise": 0.004744565817058, "user_cities_visited": 12, "review_days": 0.233296823658269, "helpful_class": 2, "review_text": "Stayed here for a week for a conference, and even though it was free thanks to my parents having a time share, I wouldn't stay again. The location I will admit is pretty good. It was easy to cut through to the Cosmo or Bellagio and a relatively short walk (<30 minutes) to anything on the strip. And the staff was overall friendly. I have no positive comments aside from that.The room is large and has a fully stocked kitchen, but this place doesn't look like it's been updated in about 50 years. My room smelled horrible, I can't explain it but it was like my grandmother's bedroom if there was a dead cat under the bed. I drank half a glass of water (taken straight from the cabinet) and there was a layer of gunk caked to the bottom. The safe didn't work. They advertise that the concierge will arrange a cab for you, but when you call they say you have to walk to the Cosmo to the cab stand. Ok, I get that Vegas has weird cab rules but why would you offer that as a service? I'd rather not walk to the hotel next door and wait in line for 20 minutes when you handed me an information sheet that specifically says they will call a cab for you.My other big complaint is having no restaurant or coffee shop/snack thing onsite. I know this is typical of timeshares and I hate it. I don't need room service, but I would at least like to be able to get a fresh cup of coffee (and not use the old coffee maker with powdered creamer in the room) and maybe a muffin without walking 20 minutes in the morning. They have a convenience store with some (seemingly quite old) snacks like chips and cereal, but it's cash only. You seriously can't splurge for Square Up or let guests charge it to their rooms?Last complaint is they were doing some kind of improvements the week I was here, painting a hallway mainly. I have no problem with that in itself, I get that they need to do improvements. But why does it take a week to paint one small hallway? It says something about a company that would let projects like that lag for so long.Bottom line is I would not return to this hotel, not even for free." }, { "user_review_posted": 265, "user_total_helpful_votes": 126, "expertise": 0.0021980309739570002, "user_cities_visited": 302, "review_days": 0.07119386637458901, "helpful_class": 0, "review_text": "Boulder Station is more for gamblers than tourists. The rooms are very reasonable (Ours was complimentary). They a big and basic. No refrigerator, no coffee pot, no micro wave, but they are clean and for the price unbeatable. For folks wanting a budget trip to Vegas, try this place out. They a buffet a Starbucks a Burger King a Mexican Restaurant a caf\u00e9. So many things, the place is huge. Lots of parking, friendly staff. Our chief complaint I hear is the same all over town, that is the water STINKS, smells awful. Bring bottled water. The hotel is on the Boulder Strip so you're not in the middle of the heavy traffic but you can go down there easily enough, if you want. The best gambling is off the strip. I would stay here again and I would recommend it." }, { "user_review_posted": 1101, "user_total_helpful_votes": 3191, "expertise": 0.013960506347584, "user_cities_visited": 652, "review_days": 0.6445783132530121, "helpful_class": 2, "review_text": "The main reason we selected this hotel was location. It was a few blocks away from the iconic Fisherman\u2019s Wharf area and North Beach. It was \u201cpricey,\u201d but no more than many other hotels.We flew in and had to take a $15 dollar taxi ride from a Bart station. The hotel architecture mixes in with the surrounding buildings. You would not know it was a hotel without the sign. We did notice another sign that said parking was a whopping $59 dollars a day.Our room was clean, comfortable and the bathroom modern. The AC was easy to regulate. There was coffee and you could use the mini-fridge. For an extra fee, there was breakfast. We opted out of this promotion. There was a commissary store, though, that sold various food stuffs.If you pay more, you can have city view. We opted for \u201canything,\u201d and received a view of The World Store. There are really no rooms with views of the bay. You may catch a pool view if lucky. The pool and hot tub did look quite inviting. There were people swimming in our early July visit.Our room was quite away from the elevators. There were two sets of elevators, more on the small side. We had to wait a number of times.A life-size Elton John statue greeted us while walking in the foyer. They were advertising the Madame Tussaud\u2019s of San Francisco, located in the Fisherman\u2019s Wharf area.An easy walk from the hotel is Pier 33 to visit Alcatraz. We actually walked up to Coit\u2019s Tower on Telegraph Hill. One of our favorite restaurants was Fog Harbor along Pier 57. And our trip would not be complete without an Iris Whiskey from the bar of Buena Vista. There is good reason why they named this hotel \u201cCentric.\u201dOverall, we were pleased with our stay and would consider a revisit. Maybe not as fancy as other Hyatt\u2019s, but it checked all the boxes.If you found this review \u201chelpful\u201d in any way, please press \u201cLIKE\u201d to let me know." }, { "user_review_posted": 15, "user_total_helpful_votes": 24, "expertise": 0.007657508551252001, "user_cities_visited": 176, "review_days": 0.43756845564074404, "helpful_class": 0, "review_text": "Hotel location and rooms are okService and in particular cleaning ( at 3.30 they don't clean the room even it is supposed to be a Club room! )Would not recommend the place for the luck of hospitality of the staff at the reception ." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.949616648411829, "helpful_class": 0, "review_text": "Nice, new, hotel. Breakfast was included and decent. Rooms were nice enough, but no natural light in the living room -- we have a baby, so we're in there a lot when she sleeps. We picked this hotel so we'd have a separate room to be in while she napped (would have been nice to not feel like we were in a cave)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.41182913472070104, "helpful_class": 0, "review_text": "Friendly staff, warm welcoming attitude. Some disappointments, though: we stayed 9 nights there. We had to go to the reception desk twice because of the keycard problems; I found it annoying. Also, we were forced to swap the rooms twice because of the building construction noise and of the power problems in our room, which couldn't be fixed soon. The problem of the power shortage was very troublesome for us, but the hotel didn't offer us any compensation. Disappointing." }, { "user_review_posted": 36, "user_total_helpful_votes": 32, "expertise": 0.004205131977392001, "user_cities_visited": 18, "review_days": 0.8937568455640741, "helpful_class": 0, "review_text": "Like NYC, you get what you pay for in San Francisco - and you usually pay a lot. This hotel is no exception. You're paying more for the Hilton brand, and the relatively safe neighborhood, which is right on the edge of Chinatown and an easy walk to North Beach. For the most part, the price seemed worth it. But I do question the $55 daily charge to park in their underground garage. That seems a lot higher than nearby parking lots and garages, but is obviously very convenient. The restaurant also seems a bit pricey, for food that is fine but nothing special. Instead, you can walk one block to some wonderful restaurants in Chinatown. I expected a larger room on the \"Executive\" floor, especially the bathroom, which was surprisingly small. And the walls and ceilings are a bit thin - noise can be heard from the next room. In short, recommended for convenience and safety - not price." }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 5, "review_days": 0.43921139101861906, "helpful_class": 0, "review_text": "We stayed at this hotel for two nights after we booked a short stay in the USA whilst on holiday in Canada.The room was fantastic very comfortable and very clean. The staff were very friendly and helpful. We had our evening meal in the bar both evenings. The lady who ran the bar was excellent and so hard working. She made us feel really welcome and the food was both good value and good quality. if you are hungry we recommend the turkey club sandwich. We will definatey stay here again." }, { "user_review_posted": 32, "user_total_helpful_votes": 34, "expertise": 0.00504799735187, "user_cities_visited": 107, "review_days": 0.648959474260679, "helpful_class": 0, "review_text": "I cant say enough good things about this hotel. From check-in to checkout the staff was extremely friendly for everything to helping me and the kids to the room with our bags while my husband parked the car, giving us jelly for lunch since we forgot it and helpful for any other request. The hotel was a perfect location, right at grand and state, within a couple of blocks to Michigan Ave, 1 block to the el, and we easily (with a 5 and 7 year old) walked to Millenium and Maggie Daley parks. The room was nice with a separate bedroom, pullout couch in living are and kitchenette with stove, larger refrigerator and microwave ovenWe took food, made lunches and made dinner one night. The breakfast was one of the best continentals we've had. Eggs, meat (rotated daily), potatoes, oatmeal, toast and bagels, coffee and juice. And in the evenings during the week they had an amazing happy hour from 5-7 with free beer and wine and appetizers. The Thursday night we were there it was large bread chicken with either wing sauce or bbq sauce, mashed potatoes and coleslaw. It could have easily been our dinner. Pool was nice. Only minor complaints - (1) i would have liked a vanity mirror in the bathroom and (2) they ran out of towels at the pool a bit (although it was spri g break week). And considering how many people were there for spring break, they did a great job of keeping food fresh and stocked and helping peole. All in all we had a great time, would definitely recommend and will absolutely go back." }, { "user_review_posted": 105, "user_total_helpful_votes": 112, "expertise": 0.005068226120857, "user_cities_visited": 67, "review_days": 0.32749178532311, "helpful_class": 2, "review_text": "I had a business trip to Honolulu, but was able to bring my SO with me. Having been to Hawaii many time before, I dreamed of staying at this hotel. The historical nature, romantic architecture, and lush tropical grounds created a powerful allure. Being a SPG Platinum led me to expect great treatment.Then, I read the many blistering reviews. Having completed my stay, I will tell you what I wish someone told me.Positives: amazing property with dramatic public spaces. Many staff members showing the true spirit of Hawaii. A truly unique position directly on the beach and centrally located to everything in Waikiki.Negatives: Don't expect SPG platinum status to count very much. A hotel run more by an accountant than someone trying to create a memorable experience. The tower has a free continental breakfast. We were deeply disappointed with the quality. The room was small and well worn. When problems occurred, the staff was not empowered to respond immediately. My request to speak with the GM was ignored.Overall verdict: I wish we passed on staying here and will not return. Although there were many pleasant memories, the hotel was a deep disappointment over what could have been. I think it is due to a management looking to short term profit believing that there is an inexhaustible supply of customers willing to pay for the product with such fabled historical standards. What a pity!" }, { "user_review_posted": 31, "user_total_helpful_votes": 11, "expertise": 0.0016123693286770001, "user_cities_visited": 20, "review_days": 0.09967141292442401, "helpful_class": 0, "review_text": "The hotel staff was very friendly! Check in was really easy and they took care of parking for an expected fee (worth it in a city with parking challenges!) The lobby is very charming. Our room was a bit small and a little dated but still perfect for our stay! The beds were very comfortable and despite no AC (which I was fully made aware) the rooms were a perfect temperature even on warmer days. The location was perfect!! The trolly car makes a stop right out front! The hotel way exceeded my expectations...especially with the low cost compared to other hotels in the area. This lovely hotel really is an amazing value in a city of high priced hotels!! I will stay here again and recommend it to all my friends!!" }, { "user_review_posted": 10, "user_total_helpful_votes": 1, "expertise": 0.00037515171576700003, "user_cities_visited": 9, "review_days": 0.616100766703176, "helpful_class": 0, "review_text": "Fantastically helpful young staff - look out for Sydney - she went beyond the call of duty sorting out a few things for me when I was there! Staff like her can make such a difference to a stay. I loved the view - great bed - simple capsule rooms ( not dis-similar to Citizen M hotel layouts ) but with a Scandi vibe of pale wood floors. Room controls simple and a brilliantly simple shower - on off - perfect! Great communal spaces - to eat, chill, work and a great rooftop bar with fabulous views. The entrance escalators are a stunning welcome and great scent, I presume through the air/con heating system ( also a gorgeous Le Labo candle in the shop, Cade 26,created specifically for hotel) Chose the hotel, partly because of location - love that hood. But as they say, the people also make the place and I certainly found that to be true with the young staff!" }, { "user_review_posted": 45, "user_total_helpful_votes": 28, "expertise": 0.002910490762195, "user_cities_visited": 141, "review_days": 0.080503833515881, "helpful_class": 0, "review_text": "People told me why am I taking kids to Miami. Well I was going to Orlando from there so I said why not enjoy Miami. We booked ourselves in Hilton Bentley on ocean drive. As soon as we checked in we were looked after. My sister had traveled with my nephew and they very kindly changed her room to a room right next to us. Regarding the hotel, it is magnificent. The pool area, beach club all are top notch. The area is in the beginning of ocean drive right attached to nikki club. Very sweet service. They made us special vegetarian tacos to be served on the beach. Overall lovely lovely. Just a small hiccup on the beach with the beach boss but he did apologise with a bottle of champagne. Loved it. Really would strongly recommend it whoever is coming." }, { "user_review_posted": 22, "user_total_helpful_votes": 21, "expertise": 0.0045238883371950004, "user_cities_visited": 111, "review_days": 0.9589266155531211, "helpful_class": 1, "review_text": "The hotels which continue to think they can get away with swindling their customers with hidden fees (once known as \"resort fees,\" now getting more creative names, such as this latest entry from the Godfrey Hotel: an \"urban amenity fee\". What?! So what does the customer get for this \"urban amenity fee\" exactly? Um... existence in an urban location? This would be laughable if it were not so absurd. When trying to inquire about a mysterious trailing charge on my credit card, I called the hotel, only to be informed of this preposterous concept. The hotel stated that I \"should have been informed of the fee upon arrival.\" I was NEVER informed of this. When I checked out, no mention of anything AT ALL on my bill; when I arrived at the desk to check out, and asked if everything was settled, the clerk (who, by the way, are perpetually on the phone instead of attending to physical guests) stated \"Nope! You're all good!\" I scrupulously avoid booking at ANY hotel that charges a \"resort\" fee or any of that nonsense. Godfrey should learn this only alienates customers. So since I am on a roll, I should mention that you can forget getting a good night's sleep in this hotel. You can hear every little thing from the hallway outside your room. Let's start with the drunken argument by a couple of women at about 2am, followed by the first of many guests rolling their suitcases down the hall, starting at 4am, chatting away." }, { "user_review_posted": 26, "user_total_helpful_votes": 8, "expertise": 0.001383478046834, "user_cities_visited": 154, "review_days": 0.196604600219058, "helpful_class": 0, "review_text": "We are currently staying here & think it's great. Rooms are clean & comfortable. Staff is polite & helpful but not in your face. Breakfast is served on the riverfront where you can watch the boats come & go from the pier just in front of the hotel. Our room has a balcony which overlooks the river & is lovely to sit on at night.The hotel is walking distance from Khao San road so you are close enough but far enough away if you get my drift. There are restaurants and a 7 eleven on the same street as the hotel so you don't have to go to far if you just want to relax in your room or at the pool.All up we think this hotel is good value for money & would happily stay here again." }, { "user_review_posted": 129, "user_total_helpful_votes": 78, "expertise": 0.0028251849456900004, "user_cities_visited": 114, "review_days": 0.43811610076670304, "helpful_class": 1, "review_text": "Let's face it, you are going to pay money for any hotel you stay at in Waikiki. The reason we chose this Hilton was that we refused to pay a resort fee ($20 a day) and it was an easy walk to the Honolulu Marathon start. It also had a microwave (but no cutlery!) so you could make yourself a porridge for the EARLY start.Everyone was very nice at the front desk. The app to open the door malfunctioned more often than not, so we just stuck to the good old fashioned key card!Right across from the Aloha Marketplace, it was smack dab in the middle of it all.We had breakfast at the restaurant one day and that was pretty tasty, was included in our room price, else I would just stick to the grocery store or something local. The room included a mini fridge, so you could buy some cold ones and enjoy them on your lanai (bring your own bottle opener though!)" }, { "user_review_posted": 82, "user_total_helpful_votes": 25, "expertise": 0.0013698150884190001, "user_cities_visited": 48, "review_days": 0.418948521358159, "helpful_class": 0, "review_text": "We stayed here as a two night layover on our way to Koh Samui.The hotel is great, modern and big enough without being too large.The staff were excellent and very helpful/knowledgeable.We took full advantage of the tuk-tuk to take us out to the nearby skytrain station.The food at the hotel was very good and we enjoyed the breakfast and snacks by the pool.I would not hesitate to book into the U again when we return to Bangkok." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.117743702081051, "helpful_class": 0, "review_text": "I stayed here for 4 nights with 4 of my friends. We had a wonderful stay and loved the pool area. The food in the restaurant upstairs was the best food we ate during our stay in Bangkok and there is also a very delicious selection for buffet breakfast. We were also very pleased with its location as it is away from all the dirt, grime and noise of Bangkok while still being very close to everything by taxi!" }, { "user_review_posted": 501, "user_total_helpful_votes": 243, "expertise": 0.002244435326632, "user_cities_visited": 172, "review_days": 0.28532311062431504, "helpful_class": 0, "review_text": "The Fairfax is steps away from Dupont Circle, the Farmers Market and the Metro. The location cannot be beat. It is surrounded by fabulous restaurants and shops. The hotel is old world classic and very well maintained." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.8860898138006571, "helpful_class": 0, "review_text": "I just spent 7 nights at the Moana and really enjoyed it! The hotel is beautiful and located in the heart of Waikiki so you can walk anywhere! We stayed in an ocean view room in the historic building and found it charming. The room was small, but who cares with the views of the ocean view nobody in their right mind would complain. The Banyan tree was stunning at night. The food was pricey! We were celebrating our 25th Anniversary and my husbands 50th so we wanted something fantastic so we opted for the Beach House/Veranda on the property. They gave us a spectacular table with ocean views and the service was wonderful. We opted for the pre fix dinner and found the meal underwhelming. We spent almost $300 on dinner for the both of us and walked away bummed! The rest of the trip was awesome though...there are tons of amazing places to eat and play that are within walking distance. We loved Dukes Market for wine--awesome selection and the prices weren't out of this world. There are oodles of Udon places around--it's a thing there! It's amazing and should be tried at least once. We rented a car for one day from National, which is around the corner from the Moana. It was $65 for unlimited mileage. We navigated our way to the North Shore easily using WAZE. We were able to visit Kailua (#1 beach in the US for 2019), as well as eat lunch on the North Shore easily in one day. We walked down to the Hilton Village to go to their beach (#6 in the US for 2019), it was AWESOME. You could see the Sea Turtles from shore. This beach is less crowded than the one in front of the Moana and I'd highly recommend it!" }, { "user_review_posted": 56, "user_total_helpful_votes": 30, "expertise": 0.0024905029870270004, "user_cities_visited": 94, "review_days": 0.684008762322015, "helpful_class": 0, "review_text": "I loved staying in this hotel along with my family. Nicely located and well connected with the public transport. The property is very clean and well maintained. The staff were helpful and polite. Value for money." }, { "user_review_posted": 17, "user_total_helpful_votes": 6, "expertise": 0.001603156986064, "user_cities_visited": 161, "review_days": 0.716319824753559, "helpful_class": 0, "review_text": "I chose this hotel because of its location. It\u2019s pretty much across the street from Westfield mall, the BART station and cable car terminal. Many places to eat in the area, otherwise Uber express pool is only around $5 one way to go farther in the city. We were upgraded to the corner room which was spacious and clean, although the decor needed some updating. I could hear some street noise but it didn\u2019t affect my sleep. The most impressive thing about this stay was the way the staff was able to communicate with me via texting. They let me know when my room was ready, checked in on me the next day to make sure everything was fine, answered my question, and even sent me the folio when I asked about it hours after I\u2019ve checked out. I felt like I was well taken care of. Keep up the good work Parc 55 staff!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.06352683461117101, "helpful_class": 0, "review_text": "Modern, well decorated and clean, in a great location, close to Michigan Avenue and the river; with a very friendly staff that goes out their way to help. We are looking forward to return for another stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.869112814895947, "helpful_class": 0, "review_text": "Ambassador I like this Hotel due to have great Infrastructrue and attractive staff like Mis Suhinna , no any words can explain about attractive of her she is very nice and very attractive , and Ambassador is beatiful also I prefer this hotel" }, { "user_review_posted": 32, "user_total_helpful_votes": 5, "expertise": 0.000648240097098, "user_cities_visited": 16, "review_days": 0.46002190580503804, "helpful_class": 0, "review_text": "Booked online~was blown away when we walked into the lobby! The architecture was so different and the furnishings were very inviting. The room was spotless and so bright and welcoming. The staff went out of their way to insure all our needs were met. When I go back I will definitely stay at this Hyatt Regency! Also very convenient when traveling by Amtrak." }, { "user_review_posted": 13, "user_total_helpful_votes": 9, "expertise": 0.003250749030292, "user_cities_visited": 18, "review_days": 0.9025191675794081, "helpful_class": 0, "review_text": "The positives: the service at both the front desk (Yolo) and in the lobby restaurant was excellent. Very friendly, professional and accommodating. Definitely the highlight of our stay.The negatives: the room had a nice city/river view, but it was rather dark and dated. It appeared to be relatively clean until I saw fingernails (or toenails) on the floor...and they weren't mine.The club lounge was awful...the worst I have ever seen. The d\u00e9cor is reminiscent of a bad employee cafeteria and the food and beverage offerings were extremely limited and poorly presented.The hotel has a lot of potential. It is in a very convenient location and some of the staff members are excellent. Unfortunately, the hotel is dark, dated and in need of a total update." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.831872946330777, "helpful_class": 1, "review_text": "My husband and I recently stayed at this hotel and I have very few good things to say about our stay. We were given a wheelchair accessible room even though we are not disabled. The shower had a large metal chair in it and we bumped into the chair when we tried to shower. The water from the shower came out onto the floor and made it slick. The room was small and had poor lighting. I tried going to the pool and only one pool was open and even though there were many empty chairs around the pool they all had reserved signs on them and I was told the only chair I could sit on was in the very back of the pool in the shade. There was a sun deck but that was closed, too! Stay away, there are many better hotels in Vegas!" }, { "user_review_posted": 8, "user_total_helpful_votes": 9, "expertise": 0.0053514288866820005, "user_cities_visited": 20, "review_days": 0.019715224534501002, "helpful_class": 0, "review_text": "After a month travelling and backpacking round Thailand we wanted a nice stay hotel for our last night in bangkok.We thought it looked nice and was in a busy place and very cheap considering.. 2000 thb (\u00a340) for 2 people double bed.Suprised to be put in such a high room.. 21st floor!! id recommend to book a higher floor so you get the advantage of the views of Bangkok!!room is nice and big and modern. big tv and bath and shower with little complimentary gifts such as shaving accessories and tooth brushes!lots of choices to eat too!Spent the afternoon at the poolside which is on the 4th floor. there is no sun early afternoon but you can sunbathe on the terrace where there is a whirlpool!!at 2.30 the sun came out by the pool so we moved to the poolside. before we had even lay down a waiter came over and offered us an ice cold scented flannel to cool ourselves down!! perfect!!!the staff are all incredibly friendly and nothing seems to much for them.one of the highlights of our trip!!we will be back" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 7, "review_days": 0.801752464403066, "helpful_class": 0, "review_text": "Great service by our server Jacob and the grill master Junior was awesome!! Food was good. They took garlic bread off the menu which we were disappointed with because it was one thing we loved about shore bird. But overall great experience getting to eat by the ocean and watch the fireworks!" }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 4, "review_days": 0.26834611171960504, "helpful_class": 1, "review_text": "Almost a year ago, I made reservations for this week at a hotel near my daughter's college campus. She will graduate on Sunday, and we have been looking forward to this milestone for years. After meeting Michael at the Park Hyatt's Blue Duck Tavern, I canceled the other reservations, and gladly paid more than twice the price to stay at the Park Hyatt for the week.When visiting DC last Thanksgiving, I picked a Hyatt because I'm used to the way that Hyatts do things -- club floors, etc. When I arrived, at the Park Hyatt I was a little surprised that this one is a little different. This sleek hotel caters to the international movers and shakers who come to DC to run the world. The kinds of people who won't be booking a spa service (so there's no spa) like me and my gal pals on vacation like to do, or grabbing a free veggie snack in the afternoon (so no club floor), like working folks on a budget like to do.Although the hotel is luxurious and beautiful, I made a mental note to look for a more typical Hyatt next time. Then Michael happened. Michael is an associate who works in the hotel's restaurant, Blue Duck Tavern. With great skill, he took an interest in making sure my daughter and I enjoyed the best of the restaurant's exquisite offerings day after day, meal after meal. Details about food preparation, seasonal fare, and flavor profiles were handled with ease by Michael. He knew his stuff! But he also had the rare soft skills to set a warm, welcoming tone in this hotel that hosts bustling business travelers.The hotel is beautiful, sleek and energizing; the restaurant is smart, thoughtful, and passionate about food; and Michael is the reason we are back at this hotel to enjoy the uniquely wonderful amenities of this place.p.s. Oh, yeh. The rooms were great, too! Our suite exceeded our expectations for spaciousness, beauty, and use of space, and our second room (for daughter and friend) was also clean, sleek, and relaxing. This hotel is a special place. Gift yourself a stay here, and a meal in the restaurant." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.781489594742606, "helpful_class": 0, "review_text": "My recent trip to Washington was excellent, with much credit to The Dupont Circle for going above and beyond to make my stay extraordinary. Attentive staff at all levels, from the front desk to housekeeping to guest relations, really set this hotel apart from others at which I've stayed. Special thanks to David and Frank for the many recommendations and accommodations they provided!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.583789704271632, "helpful_class": 0, "review_text": "Everything was so beautiful in this Hotel. I did enjoy very much the stay with family. The team looked after us very well and the facilities were really awesome. Your spa was so unique and outstanding. The team and service were super high quality. Worth visit and value ." }, { "user_review_posted": 27, "user_total_helpful_votes": 26, "expertise": 0.004564754537169, "user_cities_visited": 20, "review_days": 0.694961664841182, "helpful_class": 1, "review_text": "The St. Regis DC is a wonderful property. The rooms and hotel facilities are all beautiful and well maintained. The food at the restaurant is excellent. I was here for company meetings and we had a dinner in a private ballroom\u2014excellent food and very good service. The hotel is in a great location. The staff goes out of their way to make sure everything is taken care of and very nice. I always look forward to my stats here." }, { "user_review_posted": 43, "user_total_helpful_votes": 53, "expertise": 0.005873613388451, "user_cities_visited": 58, "review_days": 0.306133625410733, "helpful_class": 0, "review_text": "The rooms were gorgeous and well appointed. Walk in closet, jetted tub, oversized bathroom with separate toilet room and standing shower.The service was also great, checkin was smooth, calling the front desk for assistance was always a friendly experience.The grounds were very clean and they offered regular shuttle service to the strip. If you're looking for a very comfortable stay, a little off the beaten path - definitely checkout this resort! PS - the spa was amazing!" }, { "user_review_posted": 5, "user_total_helpful_votes": 8, "expertise": 0.007657508551252001, "user_cities_visited": 6, "review_days": 0.035049288061336004, "helpful_class": 1, "review_text": "We stayed at the Handlery for five nights and loved this hotel. The staff were very friendly and helpful. The location of the hotel is central for everything. Our room was in the Historic section and was really quiet. We stayed in room 617 and can honestly say the only noise we heard was the odd siren which is to be expected. We had no view but to me a good nights sleep is more important than a view. The room was large with two king size beds which were so comfortable you didn't want to get up. Ok the rooms in this section are a bit dated but it was clean and suited us. I did contact the hotel before we arrived to request a quiet room on a high floor away from the elevators and the ice machines and was not disappointed. Wi fi is available in the rooms and our signal was very strong .We were given vouchers to take down to breakfast each morning. The Breakfast was lovely and we had no problem getting a table. We stayed 22nd Feb but I think you would need to book a table if staying in peak.If we return to Sanfrancisco we would love to stay here again." }, { "user_review_posted": 13, "user_total_helpful_votes": 8, "expertise": 0.0028772948336, "user_cities_visited": 10, "review_days": 0.323658269441401, "helpful_class": 0, "review_text": "My daughter and I stayed at the Chancellor 3 nights. After sightseeing all day, it was such a pleasure to come back to the oversized tub for a long soak. The bed was beyond comfortable. Any questions or concerns about getting around the San Francisco area was quickly answered by the knowledgeable staff. Ready to go back!! This hotel is in a great location." }, { "user_review_posted": 100, "user_total_helpful_votes": 38, "expertise": 0.001734524991724, "user_cities_visited": 28, "review_days": 0.7508214676889371, "helpful_class": 0, "review_text": "Great view, very nicely appointed room. Service was very good from check in to concierge, to staff in restaurants. Quiet, small, boutique hotel with a small amount of rooms. Very close to downtown transportation including street cars, BART and cable cars." }, { "user_review_posted": 22, "user_total_helpful_votes": 15, "expertise": 0.003199823458016, "user_cities_visited": 81, "review_days": 0.440854326396495, "helpful_class": 0, "review_text": "I couldn't commend the staff enough here, they were so helpful, polite and friendly. The hotel is right on union Square and a little walk up the hill from Powell BART station. The hotel put on endless supplies of tea and coffee in reception along with cookies in the morning and popcorn in the afternoon. We didn't eat in the restaurant but it always smelt good. Yes this is a noisy hotel but you're in the middle of it so you're not going to escape it by going to a different hotel near by. I would stay here again most definitely!" }, { "user_review_posted": 4, "user_total_helpful_votes": 12, "expertise": 0.014454374931038001, "user_cities_visited": 3, "review_days": 0.025739320920043003, "helpful_class": 2, "review_text": "The Cornell is a wonderful San Francisco institution, thanks to Claude and Micheline Lambert. Over the past 50 years they have continually evolved and varied this ideal location on Nob Hill, with consistently perfect attention to their guests. Every time we enter the front door, we feel we belong to a special circle of people 'in the know'. We've been staying at the Cornell for many years, whenever we are in the San Francisco, and we happily send friends to stay as well. All of them have been charmed and pleased.Restaurant Jeanne d'Arc downstairs is a world of its own, with a new menu every day reflecting the season and the best ingredients available. Classic French cuisine matched with mainly California wines have never failed to make a memorable evening. Many 'regulars' can be found here, in convivial conversation. Service is simply 'right', almost miraculously so." }, { "user_review_posted": 41, "user_total_helpful_votes": 5, "expertise": 0.000481722791408, "user_cities_visited": 182, "review_days": 0.794085432639649, "helpful_class": 0, "review_text": "Great views of the beach and you can grill your own steak!Helpful grill staff and nice salad bar. Come here for the sunsets and views of Diamondhead...This was formerly the Shorebirds and has been spruced up a bit! Salad bar offers much fresher greens!!!" }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 4, "review_days": 0.737677984665936, "helpful_class": 1, "review_text": "Although there was nothing essentially wrong with this hotel , it didn\u2019t quite live up to the other Foyr Seasons city hotels.One could have easily mistaken this hotel for a Marriott , room decor , just a bit pedestrian .Service and staff and facilities live up and are on par with the brand .Location is central" }, { "user_review_posted": 14, "user_total_helpful_votes": 9, "expertise": 0.0030106713324190002, "user_cities_visited": 9, "review_days": 0.200438116100766, "helpful_class": 1, "review_text": "My boyfriend and I stayed here in December 2015. We had a suite as there were supposed to be three of us staying but, as there ended up being only two of us, we had plenty of space.I found the d\u00e9cor in the room a little dated but it was absolutely spotless and very comfortable. The living room area was very spacious and meant that on the one night we decided to get food and eat in our room we could really relax and enjoy the evening. We were also able to get breakfast in and store milk in the fridge allowing us to eat breakfast in our room each morning before heading off to explore.The staff here were very friendly and extremely helpful - I wish I could remember the name of the person that helped us check in and confirm the best way to FedEx stadium as he was really helpful; We originally arrived at the hotel earlier than check in so left our luggage and went for some lunch. When we returned, our room was still not ready so, instead of asking us to wait in reception, this person checked us in to a slightly larger room - we really appreciated this.In terms of location, there was not much around us here but it was very quiet allowing for a good night's sleep and was very close to the subway (2 minutes walk) meaning that it was easy to get elsewhere. It was also walking distance to the National Mall and all of the monuments. It was lovely to spend a morning and early afternoon exploring these.Overall, we had a good stay here and I would go back but I would say this is better to use as a base for a quiet trip - if you are looking for lots of nightlife, maybe Georgetown would be better. (If not, Georgetown is a great area to explore)." }, { "user_review_posted": 6, "user_total_helpful_votes": 12, "expertise": 0.009599470374048001, "user_cities_visited": 8, "review_days": 0.116648411829134, "helpful_class": 0, "review_text": "Great location for the one direction concert made experience so convenient, can't beat it. The price was a bit high although, but rooms were comfortable, big hot tub and pool on roof was nice. Also walking distance to pioneer square. On site parking was convenient." }, { "user_review_posted": 127, "user_total_helpful_votes": 50, "expertise": 0.0018010410069140002, "user_cities_visited": 132, "review_days": 0.028477546549835003, "helpful_class": 1, "review_text": "First time in Hawaii and first time at the Moana Surfrider. Stunning hotel with great architecture, They did a great job at preserving the old parts of the hotel. Right on the beach and in the heart of Waikiki, easy walk to shopping and transportation. Banyon courtyard is charming and different, with a nice beach bar. Nightly entertainment is low key with local musicians. We stayed in the historic wing, nice room though a little small. Great view of beach and Diamond Head. Staff was courteous, efficient, and ready to please. We had the Sheraton club option w private suite for breakfast and pre dinner appetizers, A great option, with outdoor tables, chairs, and couches from which you can watch the beach sunset while sipping a Mai Tai. Can't wait to return." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.10514786418400801, "helpful_class": 1, "review_text": "Great experience here and one of the better Four Seasons I've stayed in around the world. The room we styaed in was definitely roomy but could have done with a bit of modern decor. However it's an easy location for sight seeing and great to get around. Staff add the extra element of excellence and are super friendly!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.48576122672508204, "helpful_class": 0, "review_text": "In general it was a great hotel in a very interesting area in Bangkok. Rooftop pool was perfect. 3 elevators meant that you didn't have to wait long for it to arrive and thus to get to your hotel. Only downside is that due to it being in China Town there are many Chinese guests who were very noisy late at night." }, { "user_review_posted": 31, "user_total_helpful_votes": 23, "expertise": 0.003491687221706, "user_cities_visited": 3, "review_days": 0.044906900328587004, "helpful_class": 0, "review_text": "Located just off the strip however you are only a short walk away from the monorail station that will take you to a list of Vegas Strip Hotels. The staff is friendly. The food is good. The rooms are nice. The head valet gentleman is an unexpected gem that makes your whole experience just that much more enjoyable. We stay at all kinds of places from small motels to chains such as Hamptons and Marriotts to 5 star resorts such as Ritz Carltons or St Regis' . . . . And I have to say - I found our stay here to rank as enjoyable as some of those 5 star resort stays. I would recommend this hotel to anyone who wants to experience the strip but wants to get off of it when they are ready to go back to their room. The only thing that would have made it more enjoyable would have been a spa on property to enjoy after walking all day :)" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.6768893756845561, "helpful_class": 0, "review_text": "I woke up in the middle of the night with sewer falling on my head when I walked into the bathroom from the upstairs room. Outlets weren't working, low water pressure, bulbs burnt out and the place was filthy!!!! NEVER again will I stay here!!!!!!" }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 5, "review_days": 0.41292442497261705, "helpful_class": 1, "review_text": "We only had a few days together in Honolulu and Chad Pessetto was our concierge. He was able to arrange an array of exciting things for us to do in our short amount of time. We went whale watching and snorkeling. Took a helicopter ride around the island (with the doors off!!!) and hiked up Diamond Head volcano. The hotel staff was friendly and attentive to our needs. The restaurant food was good and is open 24/7. The hotel was close to the beach and good shopping but not in the overly busy area where there was a continual hub-bub 24/7 and very noisy all the time. Thanks, Chad, for making our trip fun--and all with a smile!:)" }, { "user_review_posted": 22, "user_total_helpful_votes": 16, "expertise": 0.003420500937879, "user_cities_visited": 485, "review_days": 0.204819277108433, "helpful_class": 0, "review_text": "One of the best hotels I've experienced in USA! huge rooms, nice view, excellent breakfast, helpful stuff! Yes, it's not in midtown, but center reachable within 20 mins on Metro (5 mins walk) or 30 mins on foot. Breakfast differ every day!" }, { "user_review_posted": 151, "user_total_helpful_votes": 105, "expertise": 0.0032655882698950003, "user_cities_visited": 82, "review_days": 0.22179627601314303, "helpful_class": 0, "review_text": "We last visited Honolulu 4 years ago. When we were looking at options for our Jan/Feb 2016 trip, we checked out this property again. It's located in a great quiet area of Kuhio just minutes away from the beach. The rooms are well-appointed and modern. The staff is overwhelmingly friendly and helpful and willing to go the extra distance for you. I think the lounge area has been upgraded since we were last there and they have nightly entertainment. Best of all there is no resort fee!The only downside to this property is that internet is not free unless you are a Hilton Honors member and then only if you book directly through their website. I didn't book directly but found that my Hilton Honor's number appeared to get me free WiFi, otherwise it would have been roughly $50 a week. That's one thing I think they should change -- free WiFi for all guest rooms.We'd highly recommend Hilton Waikiki Beach. The location is good, the hotel is modern and clean and comfortable and the staff are really great. It also seems to consistently rank as a good value in Waikiki." }, { "user_review_posted": 16, "user_total_helpful_votes": 11, "expertise": 0.0032274081429990004, "user_cities_visited": 5, "review_days": 0.047645125958378005, "helpful_class": 1, "review_text": "Was a great response to the review. Too bad you didn't follow through with your intentions of \"making it better\" your response looked good. Didn't change my opinion, as I was told countless number of times by your front desk \"unfortunately \"it didn't mean that much to you to make the situation correct." }, { "user_review_posted": 579, "user_total_helpful_votes": 207, "expertise": 0.001625352526557, "user_cities_visited": 161, "review_days": 0.143483023001095, "helpful_class": 1, "review_text": "The hotel is located within blocks of Union Square and Chinatown. The hotel is also located next to the Powell Cable Car route. The hotel offers a complementary full breakfast. The rooms are clean and well maintained. The staff is very friendly. Very good value, we will return! SEE VIDEO ON YOUTUBE CHANNEL: nwaynesworld" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 13, "review_days": 0.284227820372398, "helpful_class": 1, "review_text": "We are currently staying at the Aston Waikiki Beach Hotel, we received early check in as we arrived early for AUS and the hotel staff are so friendly and helpful.We are on floor 20 with ocean view so great! across from the beach and lots of food walking distant and a trolley stop right out the front. Highly recommended." }, { "user_review_posted": 28, "user_total_helpful_votes": 6, "expertise": 0.000929997950851, "user_cities_visited": 18, "review_days": 0.9753559693318731, "helpful_class": 0, "review_text": "It's a spacious accomodation at a bit of a distance from the strip but hourly connection courtesy bus is available for residents. As it is a time share apartment for families, sometimes your nights can be noisy as families with kids above your apartment could disrupt your sleep. Tou can't do anything about it too. The breakfast was one of the major dampners. Actually nothing much on the name of breakfast here." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.72289156626506, "helpful_class": 1, "review_text": "Great location. Very accessible to and from airport by metro, and walk to foggy bottom station is not even 5 minutes away!Located in a nice neighborhood that was quiet and nice to walk through. Staff were great upon arrival and checkout and very nice throughout our stay. One of the biggest draws was the kitchen and size of the room. Able to tuck away the playpen/crib (provided by the hotel) far enough away for our 18 month old so to not disturb him at night if rest of family stayed up later. Kitchen was also very handy for heating up leftovers or making a quick meal instead of having to buy every meal during our stay." }, { "user_review_posted": 174, "user_total_helpful_votes": 86, "expertise": 0.002289211788235, "user_cities_visited": 342, "review_days": 0.825301204819277, "helpful_class": 0, "review_text": "The convenience of just being minutes from the terminal make this one of the greatest reasons to stay here, but combine the dining options along with a fully outfitted Fitness Center it made for a great starting point for my early morning flight. I did not rate service or the room a 5 due to fact that, service in the bar was slow and the room though comfortable was a bit outdated but well maintained." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.096933187294633, "helpful_class": 0, "review_text": "We stayed here for 4 nights (wish it was longer) and loved it. Arriving early they fed us and allowed an early check-in. All staff were extremely friendly and helpful. Our bedroom had large comfortable beds was spacious and very clean with an awesome view. Rooftop bar WOW, a great way to unwind with brilliant views. It is nice and close to the Metro.The only thing that annoyed me was how rude some patrons were to the Hotels extremely helpful staff...please use your manners and say 'thank you', they all work so hard to make your stay a great experience. I would go back here in a heartbeat. Thank you :)" }, { "user_review_posted": 35, "user_total_helpful_votes": 20, "expertise": 0.002663892435491, "user_cities_visited": 5, "review_days": 0.43263964950711903, "helpful_class": 4, "review_text": "This has nothing to do as Trump the President but a review of the actions and treatment that My wife and I received from the hotel staff at this hotel.I reserved a spa room for my wife and I for our anniversary weekend getaway. At the time of reservation they had no problem taking my credit card information for the reservation s but when we arrived to said hotel that was a different story we showed up to get the keys and enjoy our night together when they said that they would not except my card that I made the reservation with due to it being a prepaid card. Which is not specified in any part of the fine print in the contract of the reservation. So the first worker said that they just need a card with a name on it and it could be paid for with the original card. We told they not to change anything to that card as we did not have enough money on that card and no way to transfer funds for one account to the other since we were over three hours away from home and it was late on Saturday night. So they ran it it did not go through and the worked was told to cancel the transaction .He said he did and left to come back with a front end manager. Whom said that we could pay in cash so I went and pulled all the money I could for the day out of their ATM to cover the cost of the room and as I went to pay cash she told me it would be an additional $500.00 for the room because I was paying with cash. At this time my wife was fed up with the way that we had been treated by the worker and the front end manager that she stormed out and as I told them to just cancel the room the front end manager had no remorse for the situation and basically stated that it was not their fault and was unwilling to help in any way. So we even had to pay for the 1 hour long parking in their garage I was so disappointed in the way that they looked down on us and that they made it feel that we should not be staying there to begin with. And that hurt even more so my wife and I scrambled to find another hotel in the area at 7 pm at night and came across a wonderful hotel called the Parker House and it was a beautiful historical hotel much better than what I seem from the Trump hotel. They were more than happy to help us get the room and take care of us. But what was even worse is that the Trump hotel CHARGED US THE FEE FOR THE REGISTRATION TWO DAY LATER.... So we called our bank to see what the charge was and through our bank we even called the Hotel and the manager stated that that situation never happened and that we were charged as a no show and refused to refund the fee....So we were charged for the night and did not even stay there.. I will never recommend any of my friends or business partners that travel and stay in Chicago to stay at this establishment. And they all agree and will be spending there time and money at great hotel like Parker House while doing business in Chicago......I hope that they will see this and try to make it right but I will not hold my breath....." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 21, "review_days": 0.336254107338444, "helpful_class": 0, "review_text": "Absolutely love this hotel. The front desk staff, Corinna, Brandon and Charlie are very friendly and accommodating. I enjoyed every interaction that I had with them. The hotel itself is very charming. I read previous reviews that stated the rooms are small. It is not the biggest room I've stayed in, but we have 3 adults with suitcases and plenty of room. The location is great. We are about a half mile from the DuPont Subway station. About the same distance from Adams Morgan, which is a neighborhood that has a lot of restaurants and pubs to choose from. The zoo is about a mile from us and an easy walk. We are already discussing our next trip to DC and staying here again." }, { "user_review_posted": 25, "user_total_helpful_votes": 13, "expertise": 0.002414211629703, "user_cities_visited": 17, "review_days": 0.07228915662650601, "helpful_class": 2, "review_text": "We stayed in Feb. 15', it was the first time visiting Vegas with my family, Our stay was cut short because of the manager, Mark I believe was his name. We left immediately since we felt unwelcome and uncomfortable after the argument with this manager. He came into the men's room as I had just used the gym facilities and saw my dropped towel on the floor and instructed me to report to the Front Desk immediately for security reasons (I'm paraphrasing). He yelled and was very rude to me and my brother who was also present. I told him I work in the hospitality business myself but this did not faze him. All over a dropped towel in the men's room. He used profanity and simply put it, \"If you don't like the service, just leave\". This guy should really get fired and consider some anger management classes. I would not recommend this Hotel to anyone!" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 3, "review_days": 0.06352683461117101, "helpful_class": 0, "review_text": "The people working there are very nice. But the view from our room was terrible. and they give you coupons for their restraunt of $2 off each meal. we didnt even bother using them because the food is so dang expensive !!! other then that it was good for a one night stay" }, { "user_review_posted": 21, "user_total_helpful_votes": 9, "expertise": 0.001970334641635, "user_cities_visited": 127, "review_days": 0.080503833515881, "helpful_class": 1, "review_text": "The Burnham is a great place for a weekend getaway. The staff are friendly and knowledgeable. We arrived during the early morning and our room was ready. It was a surprise - a pleasant one - to have actual keys instead of key cards. The corner room gave a good few of the surrounding streets. The hotel location is convenient for shopping, dining, and walks to local attractions. There are several parks nearby. Valet parking is provided, but really not necessary. Access to public transportation is only steps away, plus this part of Chicago is really easy to walk.The restaurant area has an open floor plan and lots of windows. Choose your table wisely as the morning sun can be brutal. Breakfast here is a great way to start the day.The bar is adjacent to the dining area and is frequented by locals and hotel guests alike. The bartenders are attentive and good conversationalists. The drink selection is good, but could stand to be a bit more expansive. The quality of the drinks and the food served were both excellent.Did I mention the complimentary, evening wine? Yes, please.The next time I'm in Chicago I will definitely stay at the Burnham." }, { "user_review_posted": 83, "user_total_helpful_votes": 63, "expertise": 0.0035747092973010004, "user_cities_visited": 77, "review_days": 0.059693318729463006, "helpful_class": 0, "review_text": "I was stopping in Dubai for one night and ended up trying the H. I had heard good things about it but never stayed in it before. I also picked it because of the excellent location, close to Dubai Mall, downtown, exhibition centre and the various eateries on Sh. Zayed Rd.I was pleasantly surprised by the size of the room. Hotel rooms in Dubai are generally large but this was something else. Incredibly comfortable bed and great cieling to floor windows which give u a nice view and lets in a lot of natural light.The hotel arranges for free shuttles to Dubai Mall which is very helpful.The staff were very welcoming. The Service was excellent and so was their breakfast. I had a problem with my iPhone charger and they sorted me out with a charger in no time.Tapas, bar/restaurant in a lobby has a nice ambience and the best prawns I've ever had!I will definitely stay again and for longer." }, { "user_review_posted": 39, "user_total_helpful_votes": 17, "expertise": 0.0020059017079870002, "user_cities_visited": 104, "review_days": 0.612267250821467, "helpful_class": 1, "review_text": "The hotel seemed to be old, the staff was friendly, but the rooms weren't the best. There were stains in the tub, and the walls were paper thin and I could hear lots of neighbors. There is a Chinese Cultural Center there and a park across the street that it used frequently. The location was very nice though in the heart of China Town." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.5755750273822561, "helpful_class": 1, "review_text": "I was in Seattle for two nights for business and needed to be in close proximity of Seattle University. My flight arrived early and the front desk was able to provide me a room two hours before check in time. The front desk staff was friendly and welcoming. My room was very clean and the bed was comfortable. The fitness center was awesome; they had great equipment, it was the perfect temperature and there was a big TV in there. I also really appreciated the swimming pool (again, perfect temperature) and the hot tub. Finally, in Seattle, you cannot beat this location! It is in walking distance of most of the touristy sites, but more importantly, there are a ton of incredible restaurants in the area. I left feeling ultimately spoiled with delicious food!" }, { "user_review_posted": 8, "user_total_helpful_votes": 14, "expertise": 0.008385744234800001, "user_cities_visited": 81, "review_days": 0.001095290251916, "helpful_class": 0, "review_text": "I stayed at the Intercontinental San Francisco while on a long (24+ hours) layover coming back from Asia. The hotel is easily accessible from the airport through the BART system. It is centrally located, and there is a plethora of public transportation options close by. The rooms are spacious and follow the \"InterContinental\" style -- so no surprise there. The hotel had (paid) wifi, which functioned perfectly all throughout my stay. I did not dine at the hotel -- there are plenty of restaurants around it. Breakfast was very good, although a bit expensive!" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 2, "review_days": 0.928258488499452, "helpful_class": 0, "review_text": "The renovated rooms are nicely decorated & comfortable. No tub, only shower in the renovated bathrooms as well. Our view included the other tower & some rooftop, but you can't expect much as this hotel is not on Fremont street. But since the renovations my boyfriend & I have been staying here more often than Main Street, where we usually would go.The casino is done with their renovations of the conference rooms & the mezzanine area. Not a lot of action on the slot or poker machines up there. Majority of the dealers & pit bosses we've come across are very friendly & helpful. We usually go between this & Main Street's casinos since the walkway above Main Street makes it so easy to get to, lol. Drink service at both casinos are also quick & friendly.We used to frequent Triple 7 at Main Street a lot but realized that Market Street Cafe has more regular food options, not all greasy & heavy foods. I've tried oxtail soup many places & the broth from Market Street Cafe is seriously good. Aside from that they have lots of different kinds of food to choose from so if you're not sure what you want to eat, they're sure to have something you'd want. P.S. I'd skip the salad bar. Very small, not much options & the options they have, not great." }, { "user_review_posted": 15, "user_total_helpful_votes": 4, "expertise": 0.001184302475265, "user_cities_visited": 43, "review_days": 0.383351588170865, "helpful_class": 0, "review_text": "If you want to visit Las Vegas, see the actual city, stay at a hotel casino, but not at The Strip ( te area where most of the casinos are located as you see in the movies) a good option is the Red Rock Casino and Resort. Located in Summerlin, the plush residential area where you find good restaurants, shopping malls, churches and get to know life in Las Vegas, besides having the gambling options and shows offered at the Red Rock. You still are at a short distance from the Strip and all it can offer. You are also at a short ride from The Red Rock Canyon, a national reservation that shows some of the history of the native people, life in the desert and good trais for those that enjoy a good walk in the wild. If you like mountains, in Las Vegas you re surrounded by them. Keep an eye for the change of color throughout the day. It's beautiful." }, { "user_review_posted": 100, "user_total_helpful_votes": 54, "expertise": 0.002511309720842, "user_cities_visited": 60, "review_days": 0.9923329682365821, "helpful_class": 0, "review_text": "Have always stayed in Mid-town so it was nice to stay in and explore a different area of Manhattan. There were three of us in the bunkbed room and it was just right for us - I think if there was one more person it could have been a bit of a squeeze. The beds were really comfortable. The reception staff were helpful and the concierge on the last day was great in holding our bags for us and also assisted in booking a taxi to the airport for us (taxi to EWR ended up being around $120), on the way there we got an Uber and worked out to be about $55. Uber on the way back would have been around $150 so it just depends on the times/days etc.The downside to the room was that there wasnt much storage, there is one cupboard where you can hang items but no drawers at all which would have been helpful to have. As we had a spare bed we used that for our small bags and to sit on when needed. One of the windows did seem to have a slight gap so let in the cold air slightly, therefore we used the extra duvet for the beds over that side. The bathroom was a good size, big shower.Would definitely recommend this hotel for the location - it is just one or two blocks away from the subway and many other attractions." }, { "user_review_posted": 15, "user_total_helpful_votes": 5, "expertise": 0.001507962779065, "user_cities_visited": 7, "review_days": 0.36418400876232204, "helpful_class": 0, "review_text": "Right next to Seattle University. Great for parents, alumni, friends visiting Seattle U. Clean, comfortable rooms and helpful staff. Short cab ride or walk to Pikes Market and other Seattle attractions." }, { "user_review_posted": 54, "user_total_helpful_votes": 28, "expertise": 0.0024070191785070002, "user_cities_visited": 143, "review_days": 0.16046002190580502, "helpful_class": 0, "review_text": "Busy hotel complex and sometimes a little noisy at night - but, shut the balcony door, turn on the silent A/C and all noise is forgotten.Not much is missing from this resort. Anything that is missing, can be found within a few steps at nearby Beachwalk (Lewers St).Highly recommended for families." }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 174, "review_days": 0.7119386637458921, "helpful_class": 1, "review_text": "Pleasant hotel. Front desk staff very helpful. Two pools, one for adults only. Had a room with good view over 'harbour' and moored boats; cleaned properly daily and everything necessary replenished. Poolside food was lovely and staff very attentive and pleasant. Time share presentation was interesting but when we eventually said 'no' we were told not to waste the salesperson's time (or any other sales people in the future, as this was their livelihood!) We had taken up the offer of a very reduced cost of a day trip from the concierge and were told to just attend the short presentation...should have known better!! The salesman himself was very pleasant but the 'closer' left a lot to be desired. Shame, as it reflects on the hotel and the company who have recently taken it over!! Hotel is located near the pink trolley stop which takes you to 3 different shopping and restaurant area for $1. Staff helpful with storing baggage after check out as we had a late evening flight; allowed to use the lounge area and pool until ready to leave. Free wi-fi useful." }, { "user_review_posted": 112, "user_total_helpful_votes": 57, "expertise": 0.002360460900679, "user_cities_visited": 103, "review_days": 0.37732749178532304, "helpful_class": 0, "review_text": "We received a very warm welcome from Carlos and Wis, very sympatic and friendly. . great hosts. The hotel is very clean , modern and central. The breakfast was very tasty. We will come again for sure." }, { "user_review_posted": 82, "user_total_helpful_votes": 39, "expertise": 0.002198701232295, "user_cities_visited": 58, "review_days": 0.029025191675794003, "helpful_class": 1, "review_text": "The Presidio is a great place to stay, close to the attractions of San Francisco, with a regular free shuttle service into the city centre.We had suite on the third floor which we found to be very comfortable and well equipped. Staff were very helpful. There is a good buffet breakfast and evening wine/cheese." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 3, "review_days": 0.012048192771084001, "helpful_class": 1, "review_text": "Cheap but not very nice hotel. Only stayed to sleep off jetlag and spent the second day on a day tour to Grand Canyon.They do have a free airport shuttle as well as one going to the Strip but we had to wait an hour and a half for the airport shuttle to pick us up. Not pleasant after a 24 hours of traveling.Bottom line: 4 out of 5 for price but 2 out of 5 for quality." }, { "user_review_posted": 102, "user_total_helpful_votes": 14, "expertise": 0.000556020709067, "user_cities_visited": 26, "review_days": 0.422782037239868, "helpful_class": 0, "review_text": "Right away when you step through the doors you are made to feel welcome from the amazingly enthusiastic concierges at this fine hotel. Everything here is clean and prestine, and they even provide free bottled water! I can't say enough positive things about this place." }, { "user_review_posted": 53, "user_total_helpful_votes": 39, "expertise": 0.00346213819823, "user_cities_visited": 31, "review_days": 0.261774370208105, "helpful_class": 1, "review_text": "The location is wonderful and the beach is perfect. The pool is small but it is not an issue. We stayed in a cheaper room without ocean view but the outlook over the golf course is still magnificent. The room was enormous and very well appointed with an enormous lanai. You feel far outside of Honolulu but it is just a short trip away.I rate this hotel a three because I did not think the service was good for this level of hotel. Reception, concierge and pool staff were unhelpful and bordered on rude. Service in the restaurants was slow and also not so friendly. These points would stop me staying here again" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.11171960569550901, "helpful_class": 0, "review_text": "Great hotel! Staff was extremely helpful with excellent customer service. Ken checked us in when we arrived. He was very friendly, efficient and didn't miss a detail. The room was very clean and spacious. The complimentary drinks were a nice addition and the breakfast on each floor in the morning was genius. Finally a hotel where we don't have to go all the way to the lobby for breakfast! The doorman were very helpful and were able to get us a cab quicker than our uber! The amenities exceeded our expectations with complimentary wifi and gym access.The location was great for River North.It was conveniently located across the street from the boats we rented for the evening and on the same block as our dinner reservations.We will definitely stay here again and recommend to friends and family!!" }, { "user_review_posted": 127, "user_total_helpful_votes": 41, "expertise": 0.0014569926524820001, "user_cities_visited": 60, "review_days": 0.599671412924424, "helpful_class": 0, "review_text": "We stayed 2 nights during thanksgiving holiday. The room was big enough for 4 people. The breakfast was good but not included in our rate. We tried it only the first day.The mall is a 10 minutes walk so this is a good option for visiting DC. The parking on the other side of the road is around $24 a day.the hotel bill was $423 for 2 nights." }, { "user_review_posted": 54, "user_total_helpful_votes": 27, "expertise": 0.002317113538563, "user_cities_visited": 220, "review_days": 0.440306681270536, "helpful_class": 0, "review_text": "I enjoyed the stay at the Chillax resort in Bangkok. Conveniently located 5-10 minutes walk north of the Khao San Road.I received a free upgrade (YAY!). The rooms were spacious and clean and the bathroom had a Jacuzzi! Facilities included a TV, safe, balcony large Kingsize bed & fantastic air conditioning. Wi-Fi was good.A decent pool & bar was located on the roof. Dining room for breakfast located on the ground floor.The staff were excellent, a drink and cold towel was presented on arrival, this made the checking in effortless.The concierge were efficient and bookings of taxi's to airports or tourist destinations could be made within seconds, however the more cost effective could find a Tuk Tuk at the gates of the hotel.The only improvement I would recommend was to the breakfast, the hot food was not very hot, egg's were tepid and bacon had to be requested separately, it was very fatty and stringy and pre-cooked making the meet very tough. The fruits and cereal was good though and the coffee acceptable.I liked the Chillax & would go back, however I think I would save on the breakfast and experience some great Bangkok street food." }, { "user_review_posted": 3, "user_total_helpful_votes": 14, "expertise": 0.022545882526021, "user_cities_visited": 26, "review_days": 0.022453450164293003, "helpful_class": 3, "review_text": "Impeccable service from arrival to check in to room service to departure. The decor exudes coco Chanel's elegance. The location is practically walking distance to the water tower. Loved everything about my stay would definitely recommend, and I love the idea that you can bring your dog!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.254107338444687, "helpful_class": 0, "review_text": "We love Tahiti Village. We return year after year. Very family friendly resort. We stayed in the Bora Bora suite, it was awesome and very spacious. We love all the amenities. The exercise room is great. The lazy river is our favorite and we spend most of our time there." }, { "user_review_posted": 18, "user_total_helpful_votes": 11, "expertise": 0.002856547378228, "user_cities_visited": 11, "review_days": 0.754107338444687, "helpful_class": 0, "review_text": "I have stayed at this Mercure twice before.I didn\u2019t enjoy stay as much this time.Breakfast - poor quality and coffee not good at all - I felt the breakfast is a real minus for this hotel.I had to be moved from first room, one reason my bathroom had very strong bleach or cleaning product smells. I also specifically asked to be in a quiet room - however was put right by lift! Combined two things - I moved. New room had no smell and was quieter. Bed felt not that comfortable and pillows too soft.However, staff professional and lovely - can\u2019t fault the quality of people who work there and location is ace with trains at doorstep and MBK and Siam Discovery a moment walk away.Pool area also good." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.5104052573932091, "helpful_class": 0, "review_text": "This hotel is in serious need of room refurbishment. My family looked at 4 different rooms before settling on one that was better than the others. But even it had glaring issues like broken glass on the dining table, worn furnishings and carpet. While the bellman who serviced us was superb, the rest of the service is certainly not 4 star. The bellman was the one who finally got us to a suitable room, not the front desk team despite speaking with them. The concierge made a afternoon tea reservation at the Fairmont, but when we arrived we found out there was no afternoon tea and that it only happened on Saturdays (we arrived mid week). So clearly we had not tea reservation and they clearly did not call or they would have told us there was no tea service available, right? There are a lot of great hotels in the City. This one appears to be dragging behind its competitors in a number of ways." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 144, "review_days": 0.047097480832420005, "helpful_class": 0, "review_text": "Firstly, shout out to JOHN, EDWIN, and QUEENIEPRO:* great location; close to BART, Powell Cable Car, MUNI, street cars, Market St* peaceful and quiet atmosphere* comfortable bed, with substantial pillows; bathrobes and comfortable livingroom in the suite* spacious bathroom with quality bath products* restaurant/bar connected to the hotel; great service* NOON check-out* stored my luggage prior to check-in and after check-out but before my plane departureCON* only 1 of 2 elevators was functioning* wish they had a complimentary snack service like the Club Quarters* would like them to re-configure the lobby area with less \"groupy\" feel and more intimate nooks" }, { "user_review_posted": 561, "user_total_helpful_votes": 167, "expertise": 0.001334882402701, "user_cities_visited": 137, "review_days": 0.49945235487404105, "helpful_class": 0, "review_text": "Away from the throngs of Central Waikiki this hotel seems to attract a younger set. Some would not like its very clinical minimalist design - not much Pacifica going on here.The pool is its biggest asset, the second being the staff, the third is its general ambience. Far superior to the worn and torn venues in central Waikiki.It's a 5 min brisk walk by road or a gentle romantic stroll at sunset along the beach edge to central Waikiki. Lots of people watching that way.Lovely wedding venue around the upper pool.It is expensive ! Seafacing lower rooms being superior. You seem to get more city noise the higher you go. Try to get a lower level room on the western side if you can only afford city view. I.e. Facing away from Waikiki, and the furtherest from Ala Moana Bvd.We had a small hitch with our room that was dealt with without any question, including an upgrade.Very lean on extras and you have to ask for a jug to boil water.Not sure about the in house dining as we mainly ate in Chinatown. Food round the pool was standard fare.Dangerously close to Alamoana Shopping :)Enjoy. One our favourite affordable hotels in the world !!!" }, { "user_review_posted": 24, "user_total_helpful_votes": 18, "expertise": 0.0035308396778100004, "user_cities_visited": 15, "review_days": 0.418400876232201, "helpful_class": 0, "review_text": "We found the location great, but we have been battling a refund for the service charge that was added to our bill on check in without prior knowledge or approval and we have yet to receive a refund.Be warned, you will be charged for the use of towel, the pool and breakfast whether you like it or not.The rooms are decent and the place is clean enough, but we stayed at the Clay Hotel for less money and it's in a better location, and what you see is what you get. It doesn't look like we'll get the refund we were promised by the Manager of the hotel even though we did not use any of the amenities. My advice, stay somewhere else." }, { "user_review_posted": 16, "user_total_helpful_votes": 1, "expertise": 0.00019309279488000002, "user_cities_visited": 5, "review_days": 0.7437020810514781, "helpful_class": 0, "review_text": "We were scheduled to stay at an Airbnb but it fell through at the last minute. Airbnb comped us this hotel. Had we been planning on staying there for a lengthy stay we would have found something else even though it was free. Extremely dated and noisy. The bed was not comfortable at all. The word basic comes to mind when describing the hotel." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 18, "review_days": 0.46002190580503804, "helpful_class": 0, "review_text": "That's the best hotel I stayed in Chicago. It was worth every penny that I paid. The staff was so friendly from the valet guy to the bell man to the reciepionist. The view of our room was really nice. The room was spacious and clean. The location is perfect it's very very close to the magnificient mile. And one more thing there's Starbucks in the street lobby." }, { "user_review_posted": 116, "user_total_helpful_votes": 54, "expertise": 0.002149703036598, "user_cities_visited": 37, "review_days": 0.203176341730558, "helpful_class": 1, "review_text": "We arrived at the Halekulani as a familyWe flew from Australia and arrived at the hotel very early in the morningOur room was very kindly ready for usTo top it off they were 2 spectacular roomsService within the hotel was outstandingWe had a fantastic stayService ,staff ,grounds and rooms are all immaculateWe loved it and will be back" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.5618838992332961, "helpful_class": 0, "review_text": "The room, the service, the food - everything was on point at The H. We absolutely loved it. They also have some great restaurant options with Zahira, Okku etc.I'd definitely recommend this to anyone looking for a hassle-free, well-located stay." }, { "user_review_posted": 60, "user_total_helpful_votes": 19, "expertise": 0.0014270477031150001, "user_cities_visited": 23, "review_days": 0.5219058050383351, "helpful_class": 1, "review_text": "The Amara Bangkok is very well located, close to the BTS station and Patong Night Markets.I enjoyed my three night stay here. The room was a good size and my bed was huge!. It was clean and well appointed.The pool area is a bit small though but great views from the top!I like that you can stock up on minibar items in the lobby along with a coffee shop and a bar.I found the breakfast and drinks at the Amara very expensive, but less then 1 min walk away is a 7 Eleven. I stocked up there instead of buying at the hotel.The staff are tentative and friendly and went out of their ways to help including carrying my bags. They always opened the front doors with a beaming smile each and every time. I also like the cold welcome drink on arrival, just what I needed.A reasonably priced good property. Stay here if your in Bangkok!" }, { "user_review_posted": 7, "user_total_helpful_votes": 14, "expertise": 0.009599470374048001, "user_cities_visited": 49, "review_days": 0.23001095290251902, "helpful_class": 1, "review_text": "We just returned after spending four nights here. Everything about this place was perfect for us. Tahiti is perhaps 2-3 miles West of the Strip...there is an hourly shuttle that can take you to two destinations on the strip (one on the north end and the other on the south end).The hotel itself is so very quiet and relaxing. Much more of a resort feeling to it. And, you can get from your room to your car and be on your way out in less than 3 minutes. The hotels on the strip are so very massive that I can't imagine getting from your room to your car in less than 20 minutes...and then there is the traffic. And, there is a Denny's Restaurant (for breakfast) right next door, and there is also a Starbucks.The Tahiti is also so extremely clean - lots of staff always working on cleaning. I didn't see one piece of litter the entire stay. And, the staff is very friendly. If there is something you need they will deliver it directly to your room.Somewhat random, but we drove to the south rim of the Grand Canyon. Don't do that to yourself! Yes, it was fascinating to see, but the drive is killer. Instead, there is Red Rock Canyon only 30 minutes away...go there and plan on spending 3-4 hours so you can do some hiking. And...if you still want to explore drive up the Charleston Peak - it's like being in the Swiss Alps in Nevada. And of course Mead Lake and the Hoover Dam and well worth it. Just don't drive to the Grand Canyon- I'm still having flashbacks as to how long of a drive that was.So, we will definitely be returning to the Tahiti." }, { "user_review_posted": 171, "user_total_helpful_votes": 76, "expertise": 0.0020473966187300003, "user_cities_visited": 191, "review_days": 0.1013143483023, "helpful_class": 1, "review_text": "Been here many times for food and rooms. Last trip, our A/C crashed and we needed a cool place to stay. The Buffet here is okay,they were serving Liver and onions which was very good, and many other choices. The Sundance Grill offers many choices and they are reasonable and worth eating. The ham steak breakfast 2 eggs, huge ham steak, potatoes, and toast. Big enough to share! Rooms are comfy and adequate. Noise level average. Bedding good.and amenities are normal. Gamming is like any other same, same and if you are lucky, good for you. Lodge atmosphere, hug aquarium and adjoined to Bass Pro shop with other small fish tanks. Worth a trip" }, { "user_review_posted": 53, "user_total_helpful_votes": 13, "expertise": 0.001080486906122, "user_cities_visited": 24, "review_days": 0.22617743702081003, "helpful_class": 2, "review_text": "Stayed here when visiting Vegas for the first time and was with my family and this hotel did not disappoint in any way. From the minute we rolled up the valet service was on point and the checkin process was speedy. The location of this hotel is another positive with it being right off of the strip but walking distance to everything. The hotel had so many activities for all members of the family that at some point I was wondering if I wanted to even leave the hotel to go out anywhere. Staff was super friendly and the chocolate tasting they had the week I was there was delicious! Highly recommend this to anyone visiting Vegas with family!" }, { "user_review_posted": 12, "user_total_helpful_votes": 9, "expertise": 0.0035308396778100004, "user_cities_visited": 73, "review_days": 0.15826944140197102, "helpful_class": 0, "review_text": "Stayed here for four days to celebrate my 60th birthday and was on honeymoon after getting married in Vegas. My husband emailed Jon Handlery to see if we could have a nice room and what more could we of asked for, our room was in the historic side on the eighth floor and was massive and nice and quiet , there was bubbly waiting for us in our room along with a bag of goodies what a lovely gesture couldn't find any fault at all with anything. The hotel is in an ideal location and we will definitely be making this a stop over again. Thank you Mr Jon Handlery would of loved to thank you in person we enjoyed our stay and loved San Francisco !!" }, { "user_review_posted": 15, "user_total_helpful_votes": 4, "expertise": 0.001184302475265, "user_cities_visited": 10, "review_days": 0.538335158817086, "helpful_class": 0, "review_text": "All rooms are 2 room suites. Upper floors have best views. Has a decent breakfast with lots of hot choices included for free, as well as an evening cocktail hour with free hors d'eauvres. Free WiFi. Hotel is part of shopping mall with numerous retail shops, Cheesecake Factory, Starbucks etc. High end shopping within a block from hotel: Niemans, Saks and Bloomingdales. Better restaurants within block of hotel: Capital Grill, Clyde's. Hotel is adjacent to Metro Station which enables you to be anywhere in City in short order....really convenient." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.7962760131434831, "helpful_class": 1, "review_text": "We loved our Christmas stay at the Cornell Hotel de France! The extraordinary Christmas decorations added to the ambience and created a fairyland of lights! At the lower level restaurant, beautiful Francine serenaded us with holiday music on her melodius violin. What a surprise and special treat!!The special art and decor everywhere is a celebration of French culture and charm. Great service, great rates, convenient parking in the heart of the city! We'll be back!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.8033953997809421, "helpful_class": 1, "review_text": "It's a great hotel for family but it's quite ugly. They have a event centre on the beach which is not only an eyesore but is also very noisy as they spent the week building a tent (we were there around New Year's time). Staff are nice and service/food are ok but the environment is just not very nice. The other Jumeirah hotels nearby are just nicer with similar prices so this hotel is just bad value for money." }, { "user_review_posted": 406, "user_total_helpful_votes": 116, "expertise": 0.001276776847779, "user_cities_visited": 170, "review_days": 0.715224534501642, "helpful_class": 0, "review_text": "Almost right in front of the train station and a walk away from many restaurants in thong lor area. Rooftop bar is famous for its view and drinks and the spa is well worth the visit with top quality products used" }, { "user_review_posted": 31, "user_total_helpful_votes": 19, "expertise": 0.002865247924029, "user_cities_visited": 20, "review_days": 0.018072289156626002, "helpful_class": 1, "review_text": "This was my second stay at this hotel. It is one of the few hotels in the Union Square area that has reasonalby priced rooms with two beds. It is very clean and the rooms are nicely decorated. They also have free wine from 5:30 to 6:00. There is also a delicious restaurant on the premises with middle eastern type of food. It is about a 10 minute walk to BART and Union Square." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.821467688937568, "helpful_class": 0, "review_text": "I always have a wonderful experience at this hotel. Employees, Game and Kenny always treat me with kindness and assistance every day!They make me feel very welcomed here and I will always return to this hotel because they have an exceptional staff, great service and wonderful rooms.Thank you for the great experience each time I return to Thailand!" }, { "user_review_posted": 96, "user_total_helpful_votes": 76, "expertise": 0.003733127367685, "user_cities_visited": 46, "review_days": 0.34227820372398604, "helpful_class": 1, "review_text": "Stayed for 5 nights for our Honeymoon, We arrived early in the morning and they made our room available to us which was such a relief after a 9 hour over night flight.During the day they delivered their famous banana bread and a bottle of Sparkling Rose which we enjoyed on our balcony over looking Waikiki Beach,We were staying in the tower building so each night we had free drinks and a selection of food from 5pm to 8pm.In the morning there was a complimentary continental breakfast.The hotel is not that large so we never felt like we were crowded.Being beachfront was awesome and we could walk straight onto the beach to swim, hire surfboards or rent loungers and umbrellas.The water at Waikiki in front of the Hotel is very safe and a great place to swim and relax. If you hire a board, its only a sort paddle to what I would say is the easiest surf I have come across.The location of the Hotel is very convenient to the Waikiki strip with shops and restaurants.If you are looking for a beach front Hotel that isn't super crowded with the charm of old Hawaii this is great place to stay.Really glad we booked into the Tower part of the Hotel as I looked forward to waking up to the magnificent view.The room was nice and big and the bed was very comfortable. WiFi was great too and I even watched some Netflix on the standard Internet package.I'd definitely stay here again and I would recommend it to anyone." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 2, "review_days": 0.24589266155531203, "helpful_class": 1, "review_text": "It was a disappointment to see the cleaning service of the hotel during my stay. The room service did not refill the toiletry during the four days stay and job was not satisfactory even after the complaint to the front desk." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.387732749178532, "helpful_class": 0, "review_text": "I booked a full body massage at the Spa, the staff were friendly and helpful and the ambience was so relaxing. The treatment was excellent and nothing was too much trouble for the attendants Bindu and Nanu." }, { "user_review_posted": 38, "user_total_helpful_votes": 37, "expertise": 0.0046168051708210004, "user_cities_visited": 127, "review_days": 0.37185104052573903, "helpful_class": 0, "review_text": "Loved our stay. We are picky and loved it here. Views of Red Rock from your room. Staff was courteous and quick. No wait to check in. They had a line of people to help customers as they came. This is a great property and a great value. Is def recommend skipping the strip and the hassle of paid parking and relax at this wonderful oasis. This review will be validated every time some one chooses to stay at this property...GOOD JOB." }, { "user_review_posted": 33, "user_total_helpful_votes": 48, "expertise": 0.00695134061569, "user_cities_visited": 26, "review_days": 0.9567360350492881, "helpful_class": 2, "review_text": "The room and bathroom looked very nice. HOWEVER, there was such an offensive smell in the room we had to switch rooms by late night. I bought a candle and lit it hoping the smell would go away and it actually got worse. It truly was one of the oddest, most disgusting odors I\u2019ve experienced. The front desk offered to have housekeeping come up and spray, but seriously, how could that possibly help? I was concerned that it might be toxic, so they had us switch rooms but all that was left was an accessible room so we lost our shower and the bathroom was much smaller. I think the room next door may have also had the same odor issue because you could smell it in the small corridor which led up to the two rooms.These were rooms 11-111 and 11-109. Do not stay in these rooms unless they\u2019ve fixed the problem, which I\u2019m not really confident they would even know how." }, { "user_review_posted": 107, "user_total_helpful_votes": 26, "expertise": 0.0010693576944770002, "user_cities_visited": 43, "review_days": 0.121029572836801, "helpful_class": 0, "review_text": "Hotel was clean and in the best location of any hotel in any city I have stayed. Train outside the door, walk to Navy Pier, Walk to Riverwalk, all the bars and restaurants within minutes. Train to Wrigley was $3 and about 15 minutes. Grocery store across the street with extremely reasonably priced food. Had a salad bar and food bar ( didn't eat there just making note). If you travel with kids makes it a nice option for snacks ect. Highly recommend this place !!!!" }, { "user_review_posted": 24, "user_total_helpful_votes": 24, "expertise": 0.004744565817058, "user_cities_visited": 15, "review_days": 0.400876232201533, "helpful_class": 1, "review_text": "We stayed here for four nights in mid December with our two children 7 and 9. The hotel is very cool and has a lovely feel to it. The rooms are well appointed, although found the beds quite small in comparison to the hotel we stayed at prior to this. It was tight for two adults and two kids in the room with our luggage. We found the hallways very dark but I guess that is part of the feel of the hotel. The swimming pool is lovely and all of the staff went out of their way with their service. Our girls are loud at times and we did feel a bit bad for the other guests by the pool when they were in swimming and playing around. We didn't notice any other children at the hotel the whole time we were there. We also found it a little bit too far to walk to the main shops with the kids but for adults it is a lovely walk along the waterfront. Don't want to appear negative as the hotel is just lovely, but I think there are better options for those travelling with children under 10. If you have older children or are just couples/friends this is a wonderful place to stay:)" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.9085432639649501, "helpful_class": 0, "review_text": "Air conditioning, bathroom layout, and electronics in room like plugs and night stand clock very poor or non functioning. I would not recommend this room and would not stay here again. Was much better when known as Prescott and before remodel." }, { "user_review_posted": 26, "user_total_helpful_votes": 15, "expertise": 0.002690567735254, "user_cities_visited": 16, "review_days": 0.5503833515881701, "helpful_class": 0, "review_text": "Don't expect any service or accommodating attitude from the nice and friendly personnel. They are just running a script of a \"cool\" place that is not there to pamper you. Don\"t get fooled by the Ipads and 24/7 chat service, nothing happens. This is not a guest service oriented hotel, you are just paying $600 a night for being in the middle of an In place. Good luck!" }, { "user_review_posted": 76, "user_total_helpful_votes": 40, "expertise": 0.002444874184799, "user_cities_visited": 27, "review_days": 0.09638554216867401, "helpful_class": 0, "review_text": "Three girlfriends and I stayed at the Trump for a girls weekend this spring. The rooms were fabulous and the hotel is perfectly situated to explore Chicago. The one thing I found strange was that the bathroom was a little odd. The shower and bathtub were inconveniently situated. But the amenities were nice.The spa services were wonderful. best massage I've ever received." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.23001095290251902, "helpful_class": 0, "review_text": "Thank you to the incredible staff at the Hilton in the Financial District! I had a great stay!Felipe in the executive lounge delivers top notch and fantastic service and is one of the best in the biz. JC the Concierge and Eric at the front are the best! All of the staff deliver a personal touch and make business travelers feel a little more like home. Great location near Union Square, also in the heart of Chinatown. Will be back!" }, { "user_review_posted": 84, "user_total_helpful_votes": 63, "expertise": 0.0035308396778100004, "user_cities_visited": 27, "review_days": 0.6193866374589261, "helpful_class": 1, "review_text": "The reception was great, all Staffs from the guards to front desk had been very welcoming and helpful. The shuttle to and from the hotel and the main street was great, makes this hotel a secret garden.The pool was comfortable, the gym has enough treadmills and weight training equipment, plus a sauna and steam room.I stayed at the Garden wing, which only have six floors, Suit with spa bath, so, if you want a room at higher floor and on the main building, choose other rooms. I guess the room facing the Benjakitti Park would be spectacular.Rooms are spacious and clean, though signs of aging, but not an issue. My room have washing machines and kitchenette, great for a longer stay. also have a microwave oven too. In short, this can a home away from home.Location is great, just 5 mins walk to either Nana and Asok BTS station, lots of massages of all sorts, Korean Town, Terminal 21...Great for Families and Friend groups, have rooms for the whole gang...In short, one of the Best Value Full Scale Hotel in the city. Will definite stay again." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.7595837897042711, "helpful_class": 1, "review_text": "My son and I arrived at Hotel Shocard yesterday and we can\u2019t say enough nice things about this hotel! PERFECT location, AMAZING customer service (Carmen is spoiling us), super CUTE room and it\u2019s SPOTLESS! The beds and pillows are super comfy (And I\u2019m a little picky). We are here to see several Broadway shows and do a few touristy things - we feel super safe and the subway station is right across the road. We will definitely stay here again! Room 508 is ideal!" }, { "user_review_posted": 32, "user_total_helpful_votes": 7, "expertise": 0.000951671631909, "user_cities_visited": 15, "review_days": 0.5306681270536691, "helpful_class": 0, "review_text": "Set on a busy road, above ihop, walking distance to ala moana shopping (10 mins) and waikiki beach/honolulu zoo (20 minutes).Concierge and parking staff are very easy going, friendly and helpful. Reception were courteous. Pool was cute - your average \"backyard type\" pool size. Small gym. Buffet and bar downstairs. $25 parking per day, we got it for $20 but I cant remember the reason - I think Margaret at reception said it was because we were guest of the hotel? I asked if bookings were busy, Margaret said it was \"ok\". We are a family of 4. 2 adults 2 \"tweens\". We booked a two double bedroom and requested a room away from the lift or where there would be less traffic/noise. However, we were allocated a room right next to the lift (room 1501). The room was very small. Very small narrow wardrobe. We had a microWave and fridge. No balcony. We had 8 checkin bags and 4 cabin bags, so it was very nice that most of the bags were taken up for us - we tipped the nice guy of course. Same thing when we left, different nice guy and tipped him too - those bags were heavy!! Tipping is \"expected\" but sometimes I honestly think attitude of some staff anywhere is appauling and dont feel it is fair we are expected to tip them. It is more satisfying when even if they are slow or do something by mistake, or even superfast and make a mistake but you can clearly see they keep a positive attitude and try, that tipping on top of your bill is a good thing. Parking is on site.Overall stay was pleasant" }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 4, "review_days": 0.775465498357064, "helpful_class": 2, "review_text": "Do not worry about the outside turmoil at the Moana. For the most part the strikers are courtesy, occasionally a very few get obnoxious and focus on wedding parties being held on the beach side.The staff of Moana Surfrider went above and beyond to make my November 2018 stay pleasant and relaxing. While short-staffed, with minimally decremented services, the staff went above and beyond to provide incredible customer service. There was pool-side service, beach support, executive lounge was open, functional and staffed. Breakfast and evening service was exceptional. I was so impressed with Moana\u2019s staff efforts, I cancelled a December returning reservation and rebooked with the Moana. Labor disagreements are unfortunate, however Marriott/Moana staff have dealt with the inconvenience to guests. Managers have been flown in from the mainland, supplemental staff have been hired from the local economy, all are probably doing better jobs than the previous staff. EXCELLENT job Marriott and Moana staff." }, { "user_review_posted": 129, "user_total_helpful_votes": 101, "expertise": 0.0036907880837580005, "user_cities_visited": 83, "review_days": 0.860350492880613, "helpful_class": 1, "review_text": "Love San Francisco, and have stayed in the past on Geary Street at the (now defunct Monaco) and the Stay Pineapple. Never had an issue at night or in the day as there were staff around.In my opinion, and experience; this hotel proved to be much sketchier. (Shout out to the housekeepers though- the hotel was very clean.)Hotel Nikko was sketch at night. You can't enter the main door, and have to use your key to enter at a back door at night- no problem for me; except for that 2 out of 4 nights there - there WERE NO STAFF AT ALL- like, used my key at the back door, then took an elevator to the lobby and then another to my room without encountering another person- at about 11pm at night.... (50% of the time)....NOT what I look for in a hotel that charged between $300-450/night during our stay.The place had no personality; and is \"dog friendly\" which resulted in watching a person walking a dog through the lobby and said dog pooping in the lobby. Without the owner noticing (as if) and my husband finding someone to let them know.The location is great; but next time, I'll be heading back to Geary street where there is a level of service and a feeling of safety. I don't recommend this hotel at all and would not return. Regardless of the price tag; the safety and service just aren't there." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.919496166484118, "helpful_class": 0, "review_text": "I'm a Hilton Honors member, and have stayed at its properties in Southern California and London. I was shocked at how poorly maintained (old carpeting; discolored and thinning bath towels; bathroom light that flickered and died; no minibars in the rooms; slow service) this particular Hilton was. I paid $300 each for rooms with a view of the Bay. The view lived up to its billing; the Hilton's service did not. The sole reason to recommend this hotel is its location, which is very convenient to the piers, Ferrybuilding, and SF MOMA." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.11171960569550901, "helpful_class": 0, "review_text": "I am just finishing another two week stay at The Hotel Vitale. I stay here for a few reasons: the location certainly but mostly it's about the people and the service. I continue to have incredible experiences with Housekeeping--in particular one of my favorites Sue Lee and one of her staff members Rita who works in the rooms. Alonso at the front of the hotel has become one of my new go to people. Charming, always there to take care of anything you might need and with a smile. The front desk has too many people to name but Nicole stands out for me on this trip and I am always treated royally when i enter the Americano Dining Room. This latest visit was not a disappointment in any way and I look forward to my return visit.Two notes: I just discovered the 10-15 complementary massage which is part of the urban retreat fee upon availability. In the spa i would like to acknowledge two people - My and Jen. Terrific and they both have magic hands.One surprise when I returned to the hotel was the $10 room delivery fee for in room dining. i believe in April it was $4 so that's a dramatic increase. This is in additional to the 20% gratuity and tax charges. It seems expensive to me but I will say the cost of the food for the quality is very fairly priced." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.6922234392113911, "helpful_class": 0, "review_text": "I never know what to expect when I book a hotel. I am often disappointed in some way. This was not the case at the Willard. It stands out from a world of other hotels that use \u201cAverage\u201d as their standard. The Willard is far ahead of the others." }, { "user_review_posted": 5, "user_total_helpful_votes": 3, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.8023001095290251, "helpful_class": 0, "review_text": "Our family of 3 stayed at Centara Grand @ CentralWorld Club Room for 3 nites. The service provided by the staff is fabulous. The teabreaks are fantastic - nice for both adults and children; though I would prefer more vegetarian choices. The gym is above average for a hotel.I would like to thank Ms Apichaya for her attentive service given to us. She remembers when we are checking out, and advise us what to do as we have a late flight. Thank you for the great service! We'll likely return to Centara Grand during our next visit to Thailand. Hope to see Ms Apichaya then!" }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.35870755750273803, "helpful_class": 1, "review_text": "Room was spotless and modern. Wi-fi and air conditioning worked perfectly. Hotel as presented on website. Breakfast buffett was well presented with a variety of foods offered. Rooftop pool very nice with an excellent view. Staff was professional and friendly. Service was with a smile. Will return again." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.617196056955093, "helpful_class": 0, "review_text": "I had the pleasure of staying here a couple of years ago and made it a point to come back. I had such a great experience last time and knew that the hotel would deliver once again. From the moment you get in from the hot bustle of the streets you are greeted with a serene air conditioned oasis and as you check in are given chilled damp towels and ice cold pineapple juice. So refreshing!! Check in is seamless.The hotel offers great amenities. From free wifi and a personalized smart device at your fingertips to order room service or to plan your stay, to the top-notch concierge services in the lobby, you\u2019ll have everything you might need. KC worked the concierge desk the last time I stayed at the hotel and it was a pleasure to see them again. If you have any questions about what to do, where to eat, or if you have to do a little problem solving, KC has got your back.One of the biggest perks for me is the continental breakfast that\u2019s included. After a late night, nothing is more welcoming that hot fresh coffee, muffins, toast, eggs, and a selection of fruit. Their lobby is smartly decorated with beautiful art and tropical flowers, with an outdoor garden visible beyond a picture window to enjoy while you sit in a plush couch or chair." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 23, "review_days": 0.8510405257393201, "helpful_class": 0, "review_text": "7 day/6 night stay at the Lorraine Hotel in South Beach, Miami - 2601 Collins Avenue. This was by far the best value for a Hotel stay in South Beach during Spring Break/Ultra Music Festival/Miami Music Week. The Lorraine Hotel is located on the corner of Collins Avenue and 26th street, which is right off the beach/boardwalk. This hotel is also a short walk to where all of the hustle & bustle that occurs on Collins Avenue, City Center and Ocean Drive. There is a free Trolley stop nearby that will take you all around South Beach as well as bike rentals right out front. The hotel offers free water, tea, coffee and a complimentary breakfast each morning. Tamara and the rest of the hotel staff were super helpful allowing early/late check-ins and holding luggage before check-in and after check-out. Great location, great value...I highly recommend this spot. Room 206 is a nice second floor room with a balcony facing the beach/boardwalk." }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 12, "review_days": 0.283132530120481, "helpful_class": 1, "review_text": "We loved it! Close to everything....but not too close. We walked everywhere we wanted to go. Staff was very helpful and friendly. Great experience. The property was just what we were looking for in that it was boutique." }, { "user_review_posted": 32, "user_total_helpful_votes": 11, "expertise": 0.0015585347015330002, "user_cities_visited": 24, "review_days": 0.136911281489594, "helpful_class": 0, "review_text": "This has everything you need for a place to stay, room was very good. My children (12 & 15) enjoyed the small pool. The staff were very friendly. The taxi dropped us at the rear of the hotel as they can't stop on the strip so it meant walking through the casino with our cases and my children and people are allowed to smoke indoors,miso I didn't like that much, but for that minute or two it took I can forgive it. We you walk out the front door you are right in the thick of it, and it was very reasonably priced." }, { "user_review_posted": 37, "user_total_helpful_votes": 7, "expertise": 0.000808156716796, "user_cities_visited": 16, "review_days": 0.7694414019715221, "helpful_class": 0, "review_text": "This is a great place to stretch out and relax. If your wanting to walk to the stripe - your a bit to far and no gambling in this establishment. As for as close to the airport - it's perfect. Rooms are clean, spacious - not your typical hotel room - very nice." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8598028477546551, "helpful_class": 0, "review_text": "We just checked in today and it\u2019s been a disaster from the get go. I asked for a specific building - considering it\u2019s no where near sold out it shouldn\u2019t have been a problem. The girl (Clerk T) checked us in and assigned a completely different building. I said \u201csince I didn\u2019t get hw building I requested, should I assume that none of the extra towels, blankets and pillows are there?\u201d Clerk T\u2019s response was \u201coh did you request something? I can try to love you into that building.\u201d It already took 15 minutes for her to check me in and she spent the entire time saying over and over \u201cif the room is excessively soiled\u201d there was additional charges. She said it at least 7 times. I found odd but whatever.I said \u201cno just forget it. My kids have been in the car 6 hours and just want to use the pool.\u201dAs I\u2019m trying to walk out the \u201cconcierge\u201d who work at fold out tables were trying to hustle me over. I said that I\u2019d come back later. Brandon\u2019s response was \u201cwell what\u2019s your room number.\u201d I told him and asked why. He said \u201cwell I\u2019ll just get you checked off\u201d. I told him not to check me off as he hadn\u2019t done anything and I\u2019d come back when I was ready. He hadn\u2019t done his job and should not get credit for anything.By the way if you\u2019re coming because of the water slides - they\u2019re only open 9-5. I\u2019ve never stayed at a resort that shuts down portions of the pools like that so early. When I questioned it Clerk T said it\u2019s because the sun goes down early...sunset is 7:20 pm.We get to our room and have a view of the dirt parking lot on the side with trucks and vehicles coming in and out. I had my husband take the kids to the pool and went to the front desk.Clerk T happened to be the one who was at the desk after I waited 10 minutes to get up there. She said all the managers were in a meeting. I reiterated I wanted to speak with a manager about moving our room. Then Clerk H comes out. Clearly NOT a manager. She says she heard the girl offer me earlier to move. I said well I declined not knowing I\u2019d have to face a vacant lot rather than the pool and my kids were tired of being in the car ni got eye rolls from her. I reiterated I wanted to speak with the manager. They pretended to go ina. Back room and try to unsuccessfully call a manager. She asked for my information to give to the manager. I said \u201ccan you please just go get them from the meeting. I find it hard to believe no manager would care about a guest who is upset. Now mind you I had been told that no pool facing rooms were now available in the original building I requested. I asked \u201care you going to go back there and pretend to find a manager while I wait? Because if that is the case I\u2019m not interested.\u201d She got offended and copped a HUGE attitude. She said \u201cfine I\u2019ll just take our information from the file here.\u201d As she started to walk toward the back door she said very sarcastically and rudely \u201cI\u2019m out. BYE BYE.\u201d I had had enough. I said \u201cand you\u2019re rude\u201d. She looked at me rolled her eyes and walked out ni then got to stand there for 40 minutes waiting for a manager. Clerk T and Clerk H were both now hanging out out back.As I stood there NOT ONCE did any clerk reference \u201cexcessive dirtiness\u201d and at least 20 different groups weee checked in. They were actually courteous and told guests about WiFi fees for extra devices, how the towels worked, how the wristbands worked and many other Hong\u2019s. Clerk T never mentioned ANY OF THIS. She was only concerned with taking me we had better lot \u201cexcessively dirty the room\u201d.As I\u2019m standing there someone was assigned anon pool acing room in the holding is requested. She as magically able to request and get a pool facing room.Ashley S-Martinez the manager comes in and has NO IDEA someone is waiting to speak with a manager. I asked if we could step to the side hallway because I didn\u2019t want to lambaste her at the counter in front of everyone. Ashley immediately took to defend her employees rather than listen to guest, simply apologize for the frustration, headache and inconvenience. She could care less. She was done talking to me and said we could move to the desk. She also rolled her eyes and had a major attitude. I told her I wanted a pool facing room so my teen boys could use the pool and I could watch from the room. They\u2019re 14 and 16. Ashley said hey weren\u2019t allowed to use the pool alone. I said \u201cyour pool son states 14.\u201d She told me I was wrong but I could speak to the aquatics manager if I didn\u2019t agree or had issue. I\u2019ve put the sign photo below. Maybe she should actually know what she\u2019s taking about considering she is a manager before she tells a guest they\u2019re wrong. She tried to tell me that I\u2019m the ENTIRE reaort there are only 4 pool facing two bedroom villas. That sounds completely absurd.We have been to several resorts both with and without our kids. I have NEVER experienced such attitude, lack of caring and total rudeness, neither here nor abroad.We are still in our room, facing the dirt parking lot with no one even simply apologizing for the inconvenience. My husband I were going to schedule an appointment with the sales team had this gone well. That won\u2019t be happening.Don\u2019t waste your time, especially if you\u2019re considering a timeshare. We have been to MANY others who are far and above better, more polite and genuinely care that you enjoy your vacation and get what you\u2019re wanting out of the vacation." }, { "user_review_posted": 24, "user_total_helpful_votes": 8, "expertise": 0.001507962779065, "user_cities_visited": 16, "review_days": 0.027382256297918003, "helpful_class": 1, "review_text": "The bed was Flintstone hard. Hotel restaurant was awful and pizza tasted like cardboard. School cafeteria is better. The elevator made for skinny people hardly worked and when you were able to get in it, it was a gamble if you were going to get out!!! The toilet in the bathroom is made for midgets." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 157, "review_days": 0.672508214676889, "helpful_class": 0, "review_text": "Great hotel, well located with a lot of entretainement. Perfect if you are alone ou in couple, but if you have a baby make sure to express a room in the main building because all the room around the court are noisy and by the way all the door slam loudly..." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.40306681270536604, "helpful_class": 0, "review_text": "When we arrived at the hotel, they could not find our reservation. Once I provided them with the confirmation number, they were able to look it up and provide us with keys. I was traveling with a friend, and we had booked a room with 2 beds. However, they provided us with a room with only one full sized bed. When we showed them our confirmation again, they said that this site does not guarantee the room that you book, and all they had was that one bed room left available unless we would like to book a second room. They then offered to bring up a roll away bed while we went out and explored the area. Unfortunately, we never received the roll away bed. We were fairly disappointed with our booking experience, but made the best of it. Be cautious of how you book!" }, { "user_review_posted": 23, "user_total_helpful_votes": 16, "expertise": 0.0032669861692780004, "user_cities_visited": 14, "review_days": 0.198795180722891, "helpful_class": 0, "review_text": "We stayed in King Studio (no view). Room was very large, and had its own large mirror. Bathroom was great, and had two mirrors. Keurig Coffee machine. Mini-Bayleys + biscuits as a Christmas gift were appreciated.The outdoor seating areas are very comfortable and nicely decorated, with a great choice of music. Overall, the atmosphere was great.They do not charge any resort fee! Not typical for hotels in Miami Beach.Will come back." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.7223439211391011, "helpful_class": 0, "review_text": "Location location location.The rooms ,elevators and conference center were excellent. The cvs across the street is convinient and takes care of all the essential Dialysis needs especially bottled water." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.24589266155531203, "helpful_class": 0, "review_text": "Would recommend to anyone traveling to Seattle. The staff was very professional and went out of their way to provide great service. The location within walking distance of the major tourist attractions." }, { "user_review_posted": 82, "user_total_helpful_votes": 64, "expertise": 0.0036788550606450003, "user_cities_visited": 51, "review_days": 0.265060240963855, "helpful_class": 1, "review_text": "We are long standing Marriott Rewards members, travel industry members, and frequent visitors to the Marriott Stanton. We contacted the hotel prior to making a reservation to inquire whether we could have a very early check-in, as we were arriving from South America at 5 a.m, and were informed this would be possible subject to availability. We arrived at the hotel at 6:30 a.m. on Tuesday morning, where our credit card was accepted for check-in, and were told we would have a beautiful room. After processing the check-in, we were then told our room was not ready, and that check-in would be by 4 p.m.As we were on another continent and planned to abide by the subject to availability early check in, we checked hotel availability on Monday and Tuesday morning just before setting off to the hotel. On both days, the Marriott Stanton was selling rooms in all categories, hence our arrival early a.m.The young lady at the front desk was both inexperienced and apathetic, as was the young man backing up her palaver about check-in and the hotel being full, and neither one was able to perhaps think out of the box and perhaps countenance the request of a loyalty member. Rather than make any type of concession, all that was offered, early in the morning hours, was a cancellation of the reservation.If the hotel was allegedly fully booked, it is untenable that they were advertising rooms on both Monday evening and Tuesday.We accepted the cancellation not knowing where we would end up. We walked next door to the Hilton Bentley, where we were warmly received, offered coffee, and immediately placed into a junior suite, and had a wonderful stay in a beautifully appointed room.The Marriott Stanton has a severe attitude problem and is lacking in the most rudimentary customer service. Our advice is to go next door to the Bentley and for Marriott to stop the misleading advertising." }, { "user_review_posted": 25, "user_total_helpful_votes": 6, "expertise": 0.0010548383537460002, "user_cities_visited": 18, "review_days": 0.19331872946330703, "helpful_class": 0, "review_text": "The hotel was very average. You get what you pay for. However, it was clean and conveniently situated right by a river taxi stop. About 1 km from the Grand Palace but far from the hustle and bustle of the night life.The restaurant breakfast was nothing special and not worth the money. You are better going to one of the Western style cafes right across the street.The taxi drivers don't know this place and addresses and showing it on the map means nothing to the Thai drivers. So, make sure that you have their number so the driver can call them." }, { "user_review_posted": 73, "user_total_helpful_votes": 21, "expertise": 0.001286277639476, "user_cities_visited": 31, "review_days": 0.435925520262869, "helpful_class": 0, "review_text": "We were there for 3 night. Very nice place. We had a Jr. Suite with a King bed and this was one of the nices places that we have stayed at in years.The hotel is large (two towers) we were in the one farther away from the Beach (but that is OK.) There are two pools. All the restaurants are in the other tower.Our room was spacious, the bathroom was very nice and separate room for tub and toilet. We had two balconies with 2 chairs each (not connected). We sat ourside one night as the sun went down.The hotel is located on the east end of Waikiki Beach. Close to the zoo. This end was great as there were not as many people on the beach as the western end due to more hotels.There is a resort fee ($30 per day as of 3/1/17...but I think I saw it was going up soon.)Bonus....Take the PINK shuttle around for $2 each to see the area or to get to the other end or to the main mall." }, { "user_review_posted": 7, "user_total_helpful_votes": 6, "expertise": 0.004051008023202, "user_cities_visited": 4, "review_days": 0.7207009857612261, "helpful_class": 0, "review_text": "Had a small hiccup reserving online initially but that was completely overshadowed upon check in thanks to a superb staff at the front desk Mohammad and especially Santosh!! From a fast check in to a beautiful diplomatic suite coupled with free vouchers, extra beds for the children and complimentary stuff. The staff at H are simply brilliant this is the second time I have stayed here. And did not want to forget to mention they have the best food in town so do try their delicious buffet breakfast and delicious wagyu burger. H was a luxurious experience coupled with a great hospitable staff that made all the difference. I will not look at any other place while staying in Dubai at it\u2019s centrally located as well. So if you are contemplating booking over here don\u2019t even think twice! Thank you H for the lovely 9 days. Looking forward to my next trip!" }, { "user_review_posted": 4, "user_total_helpful_votes": 8, "expertise": 0.009599470374048001, "user_cities_visited": 59, "review_days": 0.35158817086527905, "helpful_class": 0, "review_text": "- The Location is very good, great bed ( pillow good as well), good room and nice amenities. The staff on the reception desk and the bell mens are kindly and willing to help.-Shower is weak, can hear people talking on the other room. As it is a small hotel not a big chain doesn't have room service except for breakfast... For people who have small children it's nice to have a room with a microwave just to warm food for the baby whoever the staff was great and warmed the food for me in their backroom." }, { "user_review_posted": 39, "user_total_helpful_votes": 14, "expertise": 0.001632447511295, "user_cities_visited": 19, "review_days": 0.340087623220153, "helpful_class": 0, "review_text": "The staff at The Jefferson are all fabulous, friendly, efficient, professional. The rooms are somewhat small, but it's DC! The food was superb; the drinks were delicious. Located near the Metro (a couple of blocks). Great location." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9386637458926611, "helpful_class": 0, "review_text": "Overall it was ok. I\u2019d like to see the property taken care of better, attention to detail as it pertains to cleanliness. Bathrooms are small maybe even too small. Front desk staff could be a little more welcoming vs waiting for guests to approach and then standing there waiting for guests to say what they need." }, { "user_review_posted": 12, "user_total_helpful_votes": 12, "expertise": 0.004744565817058, "user_cities_visited": 21, "review_days": 0.24041621029572802, "helpful_class": 0, "review_text": "Got a complimentary upgrade to a suite (that was so nice!) not 29th floor with a view on the Space Needle. Room was spotless, staff very friendly and helpful. Excellent walkway to the Washington Convention Centre, entry on the 4th floor, the main rooms of the convention centre. Crowne Plaza is only one block from the light rail station to SeaTac Airport en two blocks from the mono rail to the Needle. Only downside: in my room I had to tilt my head to see the sea :-)" }, { "user_review_posted": 63, "user_total_helpful_votes": 13, "expertise": 0.0008914669623040001, "user_cities_visited": 155, "review_days": 0.296276013143483, "helpful_class": 0, "review_text": "Stayed here for one night, we had a room facing the inner courtyard, so no sea view for us, but on the other hand it was nice and quiet. Nice to find a dartboard in the room with magnetic darts, as well backgammon. The room was quite big and the bathroom was huge. Wifi worked great and it was free. Would happily stay here again. Very close to the Pier 39 activities." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.6204819277108431, "helpful_class": 1, "review_text": "I recently traveled to Waikiki Beach with my wife for the first time and we stayed at the Hyatt Centric Hotel. I was not impressed. It was a new building but when we got there the front desk told us that we would get a room upgrade and we ended up with a room overlooking a parking garage and directly into another building. They advertised a pool but in reality it was more like a puddle with a Max depth of 8 inches. The hot tub was lukewarm and unusable. They did have a friendly young staff and some nice entertainment on Wednesday and Saturday so that is why they at least get 2 stars. If we ever do go again, we will stay somewhere else." }, { "user_review_posted": 152, "user_total_helpful_votes": 33, "expertise": 0.0009436865915200001, "user_cities_visited": 96, "review_days": 0.885542168674698, "helpful_class": 1, "review_text": "This hotel is bit old but still well maintained. At the side of hotel you will find boat river station that you can take short boat trip to pranfa bridge to the grand palace. Food for breakfast is good and with many varieties from local to western. If you want to pay for breakfast cost 350 baht." }, { "user_review_posted": 1, "user_total_helpful_votes": 14, "expertise": 0.06785832505792701, "user_cities_visited": 55, "review_days": 0.414019715224534, "helpful_class": 3, "review_text": "Quiet when I checked in. 1 person in front of me, and hour + to check in. Another hour for the elevator security to get to my room. And if you want to leave it, it'll be an hour to get back. Not a way to live. Sad." }, { "user_review_posted": 34, "user_total_helpful_votes": 11, "expertise": 0.0014603656755650001, "user_cities_visited": 127, "review_days": 0.507667031763417, "helpful_class": 0, "review_text": "We just returned from a week at the Grand Waikikian. This was our 3rd visit and we always have a great stay. We like the location at the end of Waikiki. It is close enough to walk to the main shopping and restaurants on Waikiki, but less crowded on the beach. The Hilton Hawaiian Village has most of what you would need, but we always walk to the shopping area a few times and walk along the beach to have lunch or dinner at other hotels. One of the great things for us about the Waikikian is the kitchen. We make a trip to the Walmart and/or the ABC store to get supplies for breakfast and lunch so we don't have the expense of eating out all the time. We also like the lagoon at the Hilton Hawaiian Village. It is annoying to pay $15 to rent a lounge chair, but it is nice to be at the beach of Waikiki or at the lagoon and not be right up alongside a bunch of other people. The lagoon is nice for stand up paddle and for the kids to swim and snorkel without the waves. There are some fish to look at in the lagoon although not as colorful and impressive as you find on the snorkel trips. We found the staff very helpful." }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 2, "review_days": 0.633625410733844, "helpful_class": 0, "review_text": "The hotel is nice, I do like the decoration and Decour, the hotel bar is sophisticated but casual. The doorman are pushy and kept trying to give my children cheap and breakable toys and expected tips. I just gave the toys back and said no thank you. That is my only complaint, it is located in a great area to catch the metro or walk about the city, plenty of good eatery choices. I would stay at this hotel again." }, { "user_review_posted": 25, "user_total_helpful_votes": 11, "expertise": 0.0020258192651430003, "user_cities_visited": 14, "review_days": 0.14074479737130302, "helpful_class": 2, "review_text": "GREAT location a block from the Metro station and a couple blocks from a trendy area by the Navy Yard. There was not a home game that weekend, but Nationals ballpark was an easy 10-15 min walk away as well. Would definitely stay here again!" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 2, "review_days": 0.9337349397590361, "helpful_class": 0, "review_text": "This was our second time here. We stayed here while getting married on the island. Overall it was a very good stay. The area is the most touristy in Oahu, so be prepared for tons of crowds, even during the off-season.We got upgraded to an ocean front room because of the wedding (very much appreciated). Tbe staff were all extremely nice and helpful.Just be careful to steer clear of the time-share sales team. They are parked right next to the concierge and will try and pressure you to attend one of their presentations in exchange for ~$200-$300 off any activity. In my opinion, it's not worth your time. Just enjoy your time on the island!" }, { "user_review_posted": 103, "user_total_helpful_votes": 35, "expertise": 0.0015393861095310002, "user_cities_visited": 29, "review_days": 0.274917853231106, "helpful_class": 0, "review_text": "My family and I stayed at the Hyatt while I attended a conference at the hotel.The facilities of the hotel were great. The lobby of the hotel is gigantic and spectacular, with wonderful sculptures and fountains, great workspaces, and a delightful bar/restaurant. We ate great desserts at the bar just to enjoy the atmosphere.Conference rooms were comfortable and well organized.Our room was disappointingly small and outdated. Everything looked old, and the bathroom was a throwback to the 1960s.Location is great -- across the street from the Ferry Building -- with most attractions within a two mile walk.If my review was based on the common areas only, my rating would be excellent. But the room made this an average stay. At $400/night, it should have been better." }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 14, "review_days": 0.31708652792990105, "helpful_class": 0, "review_text": "We had the unpleasant surprise at our arrival, after a fifteen hour Journey, that only one breakfast was included per room even though we booked two double rooms; adding an extra 16% to the cost of our stay" }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.6955093099671411, "helpful_class": 0, "review_text": "We stayed for three nights for our stay in San Francisco. Would definitely stay again, the room was immaculate, the location was very central being a couple of blocks from Union Square, and the price compares well with alternatives in the city.The provisos about location mentioned by others do apply, but only if you walk in the wrong direction from the hotel, since it's on the very edge of Tenderloin. Going north or east you're totally fine, west okay too, but steer well clear of the few blocks to the south. We walked through in the day and I wish we hadn't, was very uncomfortable. Night time must be really bad.Price-wise, add $25 per night to advertised fees- there's a non-negotiable 'amenity fee' per night, which is a bit of a con. There's free wine for an hour each night, but if you're out all day that's not much good. Bottled water in the room was $9 if you were stupid enough to drink it.But with the above provisos in mind we'd still recommend the place- hard to do better on quality, price and location." }, { "user_review_posted": 10, "user_total_helpful_votes": 7, "expertise": 0.0032880944499610004, "user_cities_visited": 6, "review_days": 0.213581599123767, "helpful_class": 0, "review_text": "Coffee beans and grinder in the room is a very nice touch, as our windows that open (even though it was too cold to open them during my stay). An older property that has been nicely updated, on a quiet side street near GW, Kennedy Center, and a very short walk to the Metro" }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 7, "review_days": 0.374589266155531, "helpful_class": 1, "review_text": "I could honestly say that overall, this hotel was great. The location was amazing. My husband and I walked everywhere. It was a 10/15 min walk everywhere we went. I would strongly recommend this hotel, if you are planning on site seeing for most of your stay. The hotel itself is nice but nothing special. It had a bar/ restaurant inside, which was very convenient when my husband and I just wanted to have a drink and a quick bite after a tiring day. The hotel was clean, the beds were comfy, and the front desk was very helpful and kind when we had questions about the city. I would definitely stay here again!" }, { "user_review_posted": 36, "user_total_helpful_votes": 30, "expertise": 0.0039354150575600004, "user_cities_visited": 102, "review_days": 0.8105147864184, "helpful_class": 0, "review_text": "THE HOTEL -Check-in was uneventful. The King room was very tight and was an interior room with a single small window.Bathroom was clean, tub a bit dated and overall very small.SLEEP QUALITY -Bed was comfortable. Other reviewers have complained about noise, but that was an issue during my stay.VALUE FOR MONEYHotel was fine, but nothing to write home about. It was just so small and is best suited for single travelers. Restaurant was delicious though, despite the quality of service. Would recommend the restaurant even if not staying in the hotel." }, { "user_review_posted": 139, "user_total_helpful_votes": 238, "expertise": 0.008202375537504001, "user_cities_visited": 145, "review_days": 0.193866374589266, "helpful_class": 0, "review_text": "Stayed at this hotel for a weekend stay-cation and found it to be a decent hotel.Check in was smooth, we did the mobile check in option, however our \"mobile\" key didn't seem to work, but we received actual key cards at front desk so it wasn't a hassle.Room: The room was a great size, with an unbelievably incredible view of Navy Pier and Lake Michigan. The sitting area was nice and spacious as well. The bathroom was decent, it was showing some signs of wear and tear, but it didn't bother us as the entire room/bathroom were very clean. The hotel provided a bathrobe sans slippers and Bliss toiletries.Lounge area/Current restaurant: We had drinks in the lobby bar and they were great. The staff were really attentive and our drinks were prepared in a timely manner. We had breakfast in the Current restaurant in the mornings, and while the food was great, the service seemed to be lacking a bit. The restaurant was not at full capacity anytime we were there but the service was slower than expected.Overall, had a decent stay at the W. The views from this hotel are great and I'd recommend it for a comfy stay in the city." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.033406352683461, "helpful_class": 0, "review_text": "My husband and I were looking for a getaway over Valentine's Day weekend. We found the Graham. It was welcoming and warm when we arrived which set the tone for the weekend. The staff was friendly and accommodating. They promptly gave us the military rate when they found that my husband was retired Army and were able to get us dinner reservations for Valentine's Day evening at the last minute at a wonderful restaurant. It was a great location and the room was very comfortable. We enjoyed their restaurant the Alex. The atmosphere was fun and the food was excellent. We will be back for another stay. Highly recommend The Graham." }, { "user_review_posted": 29, "user_total_helpful_votes": 3, "expertise": 0.000391892765963, "user_cities_visited": 16, "review_days": 0.91894852135816, "helpful_class": 0, "review_text": "My family of 6 stayed at this Marriott for 5 nights the end of July. The hotel was great, convenient, comfortable with easy access to the strip. The unit was a 3 bedroom, 3 bath with full kitchen. The room was very comfortable and with the full kitchen and washer/dryer made for a fantastic stay." }, { "user_review_posted": 21, "user_total_helpful_votes": 7, "expertise": 0.001507962779065, "user_cities_visited": 13, "review_days": 0.44140197152245303, "helpful_class": 0, "review_text": "From the moment you enter this hotel you are transported to a quaint inn nestled in a French village. The walls are covered in charming frescoes and French prints. There are beautiful stained glass windows and an old fashioned elevator with a wrought iron gate. Whether you are in the cozy restaurant in the basement, where a complimentary breakfast is served or on any of the six floors, you will delight in your surroundings. The rooms are tastefully decorated. Ours, tucked in the far corner of the sixth floor was spacious and had a modern bath with large walk in shower and granite counter. The walls on each floor feature a different French artist. Matisse prints decorated our hallway. There was a small reception area with complimentary coffee and tea. The staff is friendly and helpful. And the location is perfect, steps from the Powell Street Cable Car and Union Square and a two block walk to Chinatown. A few blocks away, on California Avenue, you will see the stately, expensive hotels, but if you want charm and great service and value, stay at Cornell Hotel de France." }, { "user_review_posted": 9, "user_total_helpful_votes": 12, "expertise": 0.006362867336055, "user_cities_visited": 11, "review_days": 0.414019715224534, "helpful_class": 1, "review_text": "A very good hotel near Asok station on the sky train, friendly, clean, good breakfast, nice pool. Lovely room good views. Near the big shopping mall at Sukhimvit. Ticked all our boxes for a 3 night trip to the city." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 3, "review_days": 0.158817086527929, "helpful_class": 1, "review_text": "A stupendous exceptional Hotel. Were there for 5 nights with my wife between 12th & 17th October and loved everything about our warm stay; the relaxing, luxurious large rooms ensured us a deserved rest, while the wide selections of nutritious organic foods did for our bodies more than good. Individually and highly impressive were; Rajeev the pastry chef, who really took his time to interact with guests at the restaurant nine 7 one, even personalizing our breakfast requests. There was cautious Ajay (lovely smile) who went out of his way to guarantee we didn't lack anything fresh straight from the kitchen to our plates. We also wish to commend the friendly services of Guru (reception), Gaurav , Araylim and Lydia (all of dining).Within our wide travels we must insist that, at the Oberoi Dubai, attitudes of staff in general genuinely reflect a deep passion for hospitality and excellence. We wish the hotel well, in maintaining & enhancing these high standards and also wish the persons mentioned all the best in their bright smiley careers.With our warmest regards,Lorna & Michael" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 2, "review_days": 0.052573932092004005, "helpful_class": 1, "review_text": "Hotel was easy to find. And i was very happy to find how clean and updated this hotel was because of the GREAT prices. Its also close to restaurants, beach and bars in Waikiki.the staff was exceptional as well- lots of ALOHA ! My family and I will be returning again soon" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7059145673603501, "helpful_class": 1, "review_text": "I am really amazed about the hotel location, steal of a deal and the outstanding staff Sara at check in was awesome, courteous, very informed of the to do place and eat, simply amazing personality! Would definitely recommend!!Cheers" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.16538882803943, "helpful_class": 0, "review_text": "The first time I hear of H Hotel was when I went there for check in. My reservation was made by conference organizers. The facility was beautiful. But I witnessed some delay in check in due to a long line of people before me. But once there I was given exactly the room I wanted and everything was perfect from there on including a fruit basket and juice in my room: that was spacious and magnificent services. The most outstanding thing was having Ahmit from the concierge help me in getting a suitable size box for my extra luggage and actually packing them and refusing a tip. What dedication" }, { "user_review_posted": 222, "user_total_helpful_votes": 77, "expertise": 0.0015735695974020002, "user_cities_visited": 179, "review_days": 0.5153340635268341, "helpful_class": 0, "review_text": "Sofitel Chicago has a great location within minutes of most North Michigan Ave sights of interest. Staff are friendly and rooms are nicely sized and bright. The room furnishings are getting a bit tired. Last visit it was torn carpet and some banged up furniture, this time it was a leaky shower stall and dresser drawers that refused to stay closed. Chief criticism would be a breakfast included rate (not bad for what can be an expensive hotel) but a restaurant that was understaffed both weekend mornings and struggling to seat patrons, serve them and buss tables. Not happy about having to wait 20 + minutes to be seated at 8:30 am Saturday morning when there were plenty of open tables; just no one to clean them up to facilitate turn over.Experienced same with absence of staff at front door and bell stand.Have always liked this hotel (stay here 3-4 times a year) but given high room rates, declining service level and tired rooms, the newly refurbished Talbot around the corner is an intriguing alternative." }, { "user_review_posted": 103, "user_total_helpful_votes": 73, "expertise": 0.0033305159460900002, "user_cities_visited": 110, "review_days": 0.37787513691128105, "helpful_class": 0, "review_text": "We stayed for 5 nights and had a good experience overall. First the positives: the staff, from those at the front desk to the cleaners, were all friendly, helpful and polite. We received a warm welcome and when we had to amend our booking there was no problem. We'd like to commend Khun Nuprom (Pom) in particular - she was great to deal with, very professional and efficient and we hope she is valued! The room (tower 7) was very spacious and had everything we needed. It was great to have the kitchen with fridge/freezer and microwave to have the option of eating in. The bed was very big and comfortable and it was good for a quiet night's sleep, there was no noise at all from the street or bar. The TV had a good range of channels. The breakfast buffet was great - loads of options. The location was not an issue for us because we had to be near the Canadian embassy and we also liked being in a quieter part of Bangkok. They have free shuttles to Chong Nonsi BTS or the river frequently. Otherwise it is easy to get a taxi and there are staff in the lobby/forecourt dedicated to the task of getting you the transportation you need - so don't worry about location! The best thing about the hotel is the pool/tropical garden area, which is beautiful and looks best all lit up at night, without the screaming kids taking over (see below). There is a little shop by the pool area which is handy to have.There were some negatives: as others have noted, the room, especially the carpet and bathtub, was a little tired and stained and needs a refresh. It felt like many many many people had trooped in and out of there and the room has not had a lick of paint or new carpet! The room was not very well cleaned - there was a plaster ('band-aid') in the bathroom when we checked in and had still not been found when we checked out 4 days later after a daily maid service. There were many ants in the bathroom and kitchen and the kettle was very dusty. Cleaning could therefore have been more thorough. One day we arrived back to find no toilet roll had been left, and another day one of the bathrobes was taken and was not returned. The bathroom lighting was very dim, and there was no light over the bath/shower, meaning that unless the shower curtain was left open, you would be washing in the dark - but leaving open meant spraying water everywhere. The pool is very shallow so not conducive to proper swimming - but this would not have been possible for us anyway due to the screaming kids who turned the place into a creche. We felt that the pool staff should have done more to monitor this - - we love kids but there were several families there who were not properly parenting and just letting their kids run screaming around the pool, splashing everybody, dive-bombing, throwing inflatables around etc without regard for the others using the pool. There should be some discreet management of this as many other reviewers have noted how off-putting it is. On one morning after getting soaked by some kids while sunbathing, with no apologies from their parents, we gave up and left and noticed another couple doing the same. It was just not a pleasant environment and so noisy. The issue is that there is no 'adult' area of the pool because the whole thing is so shallow so it is essentially one large children's pool - not a good choice for a romantic break therefore. The pool area also only gets sun until 12 midday, and then only in a small section, because it is between 4 large towers and trees. It wouldn't be a good place if you want to sunbathe all day. The brochure noted a jacuzzi and sauna but we were disappointed to find that bizarrely these are segregated for men/women and tucked away at the back of the respective changing rooms, which are smelly and gloomy. I was directed down the hall to the women's facilities but nobody came to turn on the sauna/jacuzzi and there was a large sign saying they required 15 minutes warning to have them ready. A bit odd. Jacuzzis are usually designed as a place to relax in with a nice view but here it seemed to have been added to the back of the changing room as an after thought for something else they could boast in the brochure, so you sit in the gloom looking at old walls. I eventually found a passing staff member and asked her to turn on the sauna and she said it was on - I went in and it clearly wasn't. Pressed some buttons but in the end gave up.Some of these points may seem minor or nitpicking but the reason I mention them is that if we had been paying the full price (6,000 bht+)!! we would have been very upset - it just does not warrant that cost. You'd be a mug to pay that! It is good, but not great and while we had a generally positive overall experience we would return only with the discount rate." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.7858707557502731, "helpful_class": 0, "review_text": "Hotel location is excellent with access to modern shopping center within 5 mins walking distance. All other local bars and entertainment places is within walking distance. The Mojjo and Skyview bar has fantastic view and most friendly staff like K Tan K Nui providing excellent service." }, { "user_review_posted": 12, "user_total_helpful_votes": 6, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.792990142387732, "helpful_class": 0, "review_text": "We stayed here in November 2018 before heading over to the Big Island.This was my first visit to a Hyatt property in quite some time, as I'd sworn them off after an atrociously bad stay in Kauai more than 10 years ago. Yes, I hold a grudge.Anyway, I had read good things online about this place and decided to take a chance. I'm glad I did. This was a terrific choice.I liked the location a lot: close to the beach but not on it, sort of in the middle of everything in Waikiki. We didn't rent a car, didn't need one, and walked everywhere.The room was clean with a good view, and big enough. Service was quick and good, and there were enough quality touches (LG TV, etc.) to make you feel a little better about your choice.But the best thing about the place was the friendliness and helpfulness of the staff. Especially the concierge service. We had a long conference with Richard while we went over all the possibilities for dining. His two recommendations were both excellent, and he left us with two more for next time :)We had a great time in Honolulu and the Hyatt Centric staff were a big reason why." }, { "user_review_posted": 62, "user_total_helpful_votes": 40, "expertise": 0.0030218577484490004, "user_cities_visited": 129, "review_days": 0.646221248630887, "helpful_class": 0, "review_text": "I\u2019ve stayed here 3x when my husband has had to go to DC on business. It\u2019s a really nice hotel. Rooms are always clean & quiet & nicely furnished. They upgraded us on this stay to a suite & it was VERY appreciated!The lobby always has water & coffee available & the 5-6pm hour has wine available.The breakfast buffet has been better in the past. No eggs & bacon this year only boiled eggs & deli meats. This was a reason to give it a 4 not a 5. There\u2019s also oatmeal & breads & jellies & cereal.Other than that the location is 1 block from the Capitol South Metro & 2 blocks from the Supreme Court & Capitol.Dinner at Sonoma & lunch at Firehook Cafe around the corner is a plus!" }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.066812705366922, "helpful_class": 0, "review_text": "The housekeeper forgot to provide soap during the housekeeping. No hair shampoo, tooth brush & toothpaste provided. Overall, value for money and strategic location. Walking distance to BTS Asok station." }, { "user_review_posted": 217, "user_total_helpful_votes": 101, "expertise": 0.002149317298114, "user_cities_visited": 244, "review_days": 0.10952902519167501, "helpful_class": 1, "review_text": "We chose the Sofitel because of its location and because as a family of 5 we often struggle to get rooms that accommodate us. We had been in contact with the hotel for months regarding room arrangements and it was confirmed that we would have two rooms, one with a king and one with 2 doubles and a rollaway. Despite all of these arrangements, the bedding in one room ended up being 2 doubles and a sofa bed, which was fine, but despite making this a clear requirement at check-in, the sofa bed did not get made up. So when we returned at 11pm, we had to call down to get the sofa bed made up. Further, none of the rooms received a turndown service that night. The response to our complaint on this was that the hotel did not do a turndown on your first evening, which is completely at odds with every other Sofitel I have stayed at.When we arrived at the hotel, the check-in process was almost systematic and not like the normal Sofitel service you would expect. The only offer in recognition of a Accor Club status was 2 free drinks in the bar.We were disappointed by the service offered at the bar on two occasions. The first was when we used our drink voucher. Clearly the waiter realised it was unlikely he would get a tip because we were using a voucher, and our drinks took over 15 minutes to arrive (two basic cocktails) and we were offered no nuts or nibbles like the other tables. When we asked why we did not get any, he simply said you didn't ask, firstly we shouldn't have to ask, and secondly, no one at any of the tables near us had asked either, but they got them. Disappointingly, the cocktails were the worst we had ever had and we could not drink them - the waiter's response was that is how they come. There was no offer to replace them.The second experience of bad service was when we decided, as a group of 4, to drink some wine. What was intended to start out at a simple glass, ended up being 12 in total, which most would know is equivalent to about 2 bottles give or take a glass or so. When the bill arrived, we were charged for 12 glasses and there was absolutely no room to manoeuvre on the bill by the manager, who instead of providing some flexibility, offered us 4 more glasses of fine for free.We were surprised that parking (valet) was at over $55 per night and despite this significant cost, we never got our car on the first request, whether we called down, walked down or called the number provide. On every occasion, our car was never there and we had to wait an additional 10 plus minutes for it to be collected.The biggest thing going for the hotel is the location - it is just a block away from the White House, and a few more blocks to most of the museums, all a pleasant stroll. It is a clean and comfortable hotel as one would expect from a Sofitel, but unfortunately the overall experience was marred by bad service which we have not experienced at any other Sofitel anywhere in the World. When added to the price to stay there, the experience made the decision on a return visit simple - we won't return." }, { "user_review_posted": 10, "user_total_helpful_votes": 30, "expertise": 0.014454374931038001, "user_cities_visited": 65, "review_days": 0.6106243154435921, "helpful_class": 2, "review_text": "Horrible customer service. Completely unwilling to consider requests. Management is unconcerned if guests are happy or upset. I can't recall doing business with a company in the hospitality industry with the attitude this company has displayed.Expect terrible service from management." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 8, "review_days": 0.507119386637458, "helpful_class": 0, "review_text": "We spent two nights in Oahu, both at the Moana Surfrider. The property lies on iconic Waikiki Beach, which is stunning all in itself. Be forewarned that the beach itself is quite crowded. The hotel is very nice, it's architecture interesting yet cozy...reminds me of a large Victorian home with rocking chairs on the porch. Rooms were clean and adequate, but the star of this property is the shared space. Make sure you watch the sunset over Waikiki!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.009857612267250002, "helpful_class": 0, "review_text": "We just spent the weekend at the W and were pleased with the stay! Eden, from the concierge, upgraded our room as we were only in the city for the weekend! The room was gorgeous, bigger, and definitely exceeded our expectations in terms of comfort and the 'luxury' feel. The hotel in general has a grand setup - the Living Room Lounge and the bar tender were very friendly. We requested late checkout at the last minute, and that was done with no questions asked. Eden had our bags brought to us after we checked out and had gone out for the afternoon. The staff even considered the cold Chicago temps and offers hot chocolate in the lobby for all its guests. We will definitely come back! Thank You Eden for everything from start to finish...and even offering us assistance for any future trips!!" }, { "user_review_posted": 65, "user_total_helpful_votes": 41, "expertise": 0.0029519856729390004, "user_cities_visited": 158, "review_days": 0.741511500547645, "helpful_class": 0, "review_text": "Great hotel , good location with good views to the sea or city. The staff were friendly, Breakfast buffet was huge, The room was amazing , although maybe too many Mirrors.... a few minutes to the Dubai mall around \u00a33.50 in a taxi on average. Only watch out is the 20 dirham a day tax found in Dubai, I was overcharged by one extra day by the reception staff, but did not notice until I was in the Taxi to the airport . Plenty of Room service options and strangely the most Alcohol i have ever seen in a Minibar, which was expensive, but this was in Dubai so found this qiute surprising at the amount on offer." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.444687842278203, "helpful_class": 1, "review_text": "Check-in was breeze; Quick and attentive service from Courtney And Rich.My room was comfortable and quiet...no street noise or noisy neighbors.I will choose Club Quarters for my future visits to SF." }, { "user_review_posted": 43, "user_total_helpful_votes": 20, "expertise": 0.002147756402854, "user_cities_visited": 19, "review_days": 0.020810514786418002, "helpful_class": 0, "review_text": "We picked the hotel based on location and cost. It is definitely one of the more reasonable hotels in the area, although the price we paid online didn't include the additional $23 'amenity fee' and $27 parking...per night.Hotel is under construction, and the pool is not available at all. We were right above the bar, so we had to use a white noise app to get to sleep (was still loud after midnight). Street noise is also a factor.Breakfast is continental - not worth $23, but generally not horrible. There is a Wolfgang Puck downstairs and a Starbucks around the corner, which came in handy.Bed was pretty comfortable, rooms were clean. The beach is about 500 feet from the hotel - very convenient.We wouldn't plan an extended stay, but it was a decent lower cost option for a day or two." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 2, "review_days": 0.6117196056955091, "helpful_class": 0, "review_text": "One of the best hotel stays I've had in a good long while. Great room, modern styling, convenient in-room extras (honor bar, snacks available for purchase). Front desk staff was super helpful (got a simple text after first checking in asking whether everything was to my liking). Comfortable bed. Good hotel restaurant. Would prefer to stay here again given the chance!" }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 4, "review_days": 0.8061336254107331, "helpful_class": 1, "review_text": "My wife and I arrived early due to our flight and we tried our luck by heading straight to the hotel to catch some rest (a rare break from our 4 kids!).I tried my luck to check in early though wasn't expecting to be successful. Ms Kik at the front desk was very friendly and sincere in helping us; she eventually managed to help us check in - her effort was very much appreciated. Thank you.The pool was average but the other facilities - Jacuzzi, sauna, gym were awesome and just what i needed.The bar at the lobby serves great cocktail as well and it was great my wife enjoyed the drinks.All in all, a great stay!" }, { "user_review_posted": 12, "user_total_helpful_votes": 10, "expertise": 0.0039354150575600004, "user_cities_visited": 10, "review_days": 0.592552026286966, "helpful_class": 1, "review_text": "Prior to my stay I had no problems, but during the few nights I spent at this hotel, I got an increasing number of bites all over my face, neck, arms, legs, etc. I raised this with an assistant manager at the desk and showed the bites but he said it was mosquito bites (in December). When I said this was the case and that I was concerned about bed bugs, he said it would be looked into. I submitted photographs of the bites and I received an email from the hotel manager a few days later saying the room had been inspected and there were no bed bugs.The very painful bites gradually cleared up after leaving the hotel so I cannot think of any other explanation. When I searched on the internet after staying I found there were many other guests who had reported the same problem. Hotel management did not have the courtesy to respond to my further emails and phone calls." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 1, "review_days": 0.32475355969331804, "helpful_class": 0, "review_text": "We found a deal for a one night getaway for just my husband and I. The deal included access to the Ghost Bar, room and breakfast buffet. The Palms is off the strip on Flamingo; which we didn't mind but the atmosphere is definitely a notch down from other strip hotels. Parking was decent. Check in was alright; the staff were fine - not overly friendly but efficient enough. Room was an updated design but the windows were so dirty we could hardly see out. We did get a view of the pool and the strip but the windows were really dingy. The pool closed at 6pm which was so disappointing. It was still more than 100 degrees outside and sunny. The bed was comfortable. Internet was so slow. My husband and I both work remotely so that was inconvenient. No microwave or fridge. TV was frustrating to operate. The Ghost Bar had great security. I think we spent more time with security than in the club. Not really a dancing place - just a few people starring off the balcony which was impressive but anti-climactic. We stood there for about a minute and then decided that we'd have more fun pretty much anywhere else. The breakfast buffet is what I really wanted to warn people against. Nothing was edible or fresh. I tried a variety of things hoping to find something decent - but gave up quickly. They have a fake tree by the plates that is COVERED in dust. Like an inch of dust on every fake leaf. Yuck. A few hours later and both my husband and I were rushing for the bathroom. I'm 100% certain we got food poisoning from the buffet. When we did make it to the pool the music was awful, the cushions on the sun chairs had stains on them from who knows what. We used several towels to lay on. Most of the pool was closed because there was only 1 lifeguard? Kind of seemed weird. The staff were nice and the waitress was very attractive but I really don't think this hotel should be rated more than 2 stars. We've stayed at almost every hotel on the strip and this one will not be on our list ever again! Not worth it." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 2, "review_days": 0.877875136911281, "helpful_class": 0, "review_text": "The Royal Hawaiian is beautiful in every way, the service, the location and the history, we can\u2019t wait to get back. I\u2019m so glad they have kept the traditional look of the hotel and not tried to copy the other hotels." }, { "user_review_posted": 34, "user_total_helpful_votes": 15, "expertise": 0.002031530917563, "user_cities_visited": 26, "review_days": 0.6429353778751361, "helpful_class": 0, "review_text": "This hotel was so wonderful! We had a super early flight into town. 6:15 am. We made it to the hotel by 8:00am. They had our room ready and it had the most wonderful view. We were able to take a nap before our 11:00 am food walking tour. We had such fun celebration for our 30 wedding anniversary. Everyone was so helpful and kind.Thank you again for a great weekend" }, { "user_review_posted": 38, "user_total_helpful_votes": 32, "expertise": 0.003978001939638, "user_cities_visited": 105, "review_days": 0.43263964950711903, "helpful_class": 0, "review_text": "Pleasant enough but in need of refurb, very tired bedroom reception, dining room,tut tut to end of soi is good seems to be a very busy hotel and that maybe the reason the staff seemed very jaded, not the best frontline for a hotel." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 13, "review_days": 0.48083242059145603, "helpful_class": 0, "review_text": "Outstanding staff that personifies the Aloha spirit, they can't do enough for their guests and always with a smile. Great location, nothing to obstruct an ocean view. Two short blocks to Waikiki Beach. I have stayed here 4 times before and I will be a returning guest hopefully in the not too distant future. Excellent value for the price. It's my Waikiki home away from home." }, { "user_review_posted": 49, "user_total_helpful_votes": 24, "expertise": 0.0022675736961450003, "user_cities_visited": 200, "review_days": 0.45235487404162106, "helpful_class": 0, "review_text": "This boutique, vintage hotel location allows an short walk to Union Square, Chinatown, diverse restaurants, shopping options, transit, etc. We stayed 4 nights in a clean spacious room located in an alcove off the main hallway, with our friends room directly across. The price was excellent, especially when compared to others in the area. The staff were friendly and helpful, both at the desk and in securing taxis, giving directions, temporarily storing luggage, etc. This vintage hotel provided exceptional value." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.33023001095290205, "helpful_class": 0, "review_text": "Beautiful hotel. The lobby area is like being inside a pyramid. Stunning. The bathrooms could be updated. Food could be better. Get a balcony room overlooking the bay. The views are spectacular. Nice business class hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.34611171960569503, "helpful_class": 0, "review_text": "I just attended a meeting held at the W and it was fantastic. The entire staff was so nice. The room was very nice, clean, and had plenty of plugs and connections and someone did a beautiful job on decorating. I had an excellent experience and plan to take my wife back for another trip." }, { "user_review_posted": 34, "user_total_helpful_votes": 16, "expertise": 0.002174322228063, "user_cities_visited": 41, "review_days": 0.150054764512595, "helpful_class": 0, "review_text": "We booked a double room with two double beds. The rooms are a little small for four people and luggage but otherwise fine. The wi-fi worked well in the room. The hotel is surrounded by the larger Casinos(hotels is relatively small) and there are plenty of food options near by." }, { "user_review_posted": 209, "user_total_helpful_votes": 103, "expertise": 0.0022822697259530004, "user_cities_visited": 138, "review_days": 0.176889375684556, "helpful_class": 0, "review_text": "If you want to treat yourself on your stay, The Royal Hawaiian should be at the top of your list. A bit above our usual price-point, but worth a spurge.The Royal is one of the grand dames of the Waikiki Beach area. Old world charm reminiscent of what it must have been like to come to Hawaii in the 1930-1960's. Although surrounded by the noise and hustle and bustle of the main drag and high-rise buildings; stepping through the front door you are immediately entering a secluded retreat of quite gardens and beach.Staying at the Royal you have to chose between the historic old building and the modern tower. We opted for the historic section. Most of the rooms including ours look out on the gardens. The room was larger than most historic hotels, and well appointed and including all the modern features of a luxury hotel. If you must have an ocean view the modern tower is probably your best bet. The tower lacks the charm of the historic building as it is an ugly modern concrete structure (painted pink to match the old building). So..your call.Check-in was a bit slower than I would have liked, with a long line. Other than that, service was great. The valet quickly took our rent car and arranged to have our stuff sent up to the room.The hotel restaurant (The Azure) and the beach front bar (The Mai Tai) are great and both front on the beach with fantastic views. I would recommend either of these even if you are not staying at the Royal." }, { "user_review_posted": 33, "user_total_helpful_votes": 19, "expertise": 0.0026849093383350003, "user_cities_visited": 19, "review_days": 0.799014238773274, "helpful_class": 1, "review_text": "I have to say this hotel does not need renovation, it has to be rebuilt. Very old, everything is falling apart. Some smelly rooms. But staff are very good and they try their best to accommodate customers. The location is good but very noisy. On top of that the price also is not very cheap. Do I ever go back to this hotel, I don\u2019t think so!" }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.48302300109529006, "helpful_class": 1, "review_text": "The Hay-Adams tag line \"The Only Thing We Overlook is the White House\" is accurate. The entire staff is absolutely fantastic! They take care of you the moment you step onto the property. We had our daughter's wedding there and it was absolutely perfect! The food was amazing, the service spectacular, and the setting stunning! They took care of every detail and surprised us with nice little touches such as the pillow in the bridal suit, a person who put the napkin on the bride's lap and pulled out her chair, etc. We were so very impressed how even though the band was late, they still were able to get things back on schedule! They also handled all the last minute switches such as losing two guests and adding a new one! They are EXCELLENT at what they do. Their attention to every little detail made the wedding day so special!! We can't thank them enough and would highly recommend them!" }, { "user_review_posted": 56, "user_total_helpful_votes": 35, "expertise": 0.0029239766081870003, "user_cities_visited": 34, "review_days": 0.08214676889375601, "helpful_class": 0, "review_text": "I arrived on the hotel last Tuesday of May for business reasons. I immediately felt like home. A friendly smile and a warm welcome gave me that impression rooms are spacious with excellent equipment. View of my room (city view 16th floor) was impressive. The location is very good as I needed almost 5-7 minutes to walk to the \"magnificent mile\". I also had the chance to use fitness Center. It is fully equipped with even an indoor basketball field. There is also an outdoor track on the third flor of the hotel which is very nice. Very nice hotel indeed." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.7946330777656071, "helpful_class": 2, "review_text": "Room was nice and the view amazing. But WAY too noisy. We could hear everything from outside. We could also hear the elevator bell and every doors closing on our floor. You can\u2019t possibly be a 5-star hotel and be so noisy. Also, when you have someone call the room to tell us there is a welcome package available, it is nice to actually have a welcome package and not a salesman trying to sell you all the crappy tour around the island so he can get his bonus. Not a welcome package. Finally, the pool is almost always in the shadow. We arrived at 1:30pm. The only place that was still in the sun were the sofas. No luck, we were told to leave to go by the pool (already without sun) because there was something else planned at the bar ...So this hotel looks good, Ocean Front Room have great views but that\u2019s it. Too pricey for the quality of the rooms." }, { "user_review_posted": 95, "user_total_helpful_votes": 27, "expertise": 0.0012694762394230002, "user_cities_visited": 41, "review_days": 0.45454545454545403, "helpful_class": 1, "review_text": "This is our second stay at the Maxwell. Located a block away from the Space Needle Center in Seattle. The room was just as good or better than last time. They offer a shuttle to several locations around the downtown area and it's so nice instead of renting a car. They have the complimentary cupcakes, coffee and pineapple water. Its clean and roomy. Staff is the greatest. This is my favorite place to stay while in Seattle." }, { "user_review_posted": 44, "user_total_helpful_votes": 11, "expertise": 0.001103387399315, "user_cities_visited": 10, "review_days": 0.32968236582694405, "helpful_class": 1, "review_text": "We were wanting a certain area to stay in San Francisco to visit family. The larger hotel chains were sold out or very expensive for 2 double beds. I was VERY apprehensive to stay at a smaller hotel but I'm glad we did. The staff is warm and welcoming, The lobby is cozy and inviting. Our room was perfect!" }, { "user_review_posted": 35, "user_total_helpful_votes": 15, "expertise": 0.001970334641635, "user_cities_visited": 37, "review_days": 0.110076670317634, "helpful_class": 1, "review_text": "The first thing to say for anyone interested in buildings is that it is just over the road from Rem Koolhaas's iconic central library. It's about 10 minutes walk to Pike Market in one direction and Pioneer Square in the other. The hotel is mid-range. Staff are helpful and friendly and we were upgraded to a superior room. There's a free wine hour everyday. Bar and restaurant are good." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.253012048192771, "helpful_class": 1, "review_text": "Traveled there for business and was very impressed! The staff couldn't do enough for you and went out of their way to make sure all your needs were satisfied. Rooms were amazing with spectacular views overlooking the river." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.033953997809419004, "helpful_class": 0, "review_text": "What is the most imortant thing choose hotel?I think, the convenience!How are things at Beacon?About the same as usual; perfect!I always stayed beacon when I visit D.C.To Specific, I really thans to the Front, Lisa.Thanks to Lisa, I made up the deal in convenience.No further question, make a deal Beacon, and find Lisa, when you in trouble." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 6, "review_days": 0.317634173055859, "helpful_class": 0, "review_text": "This is my first time stay staying at Mercure Siam Bangkok. Overall it was a great stay.Cons:01) No sanitary bag provided. Called and requested but they said they don't provide.02) The bathing area glass door cannot be closed fully. It causes some water to splashed out and floor is slippery. (Think not all rooms have this problem. They just need some maintenance to it.)03) We had our early lunch before we depart for airport. They told us they can only allowed to sit outside as they are fully booked for a function.The wind on Level 8 was really very strong thus making it very difficult for us to enjoy the meal.We ordered 1 Tom yum soup, sweet and sour pork and 1 fried shrimp cake. You can definitely find much more better Thai Food elsewhere.(We wanted to ordered the morning glory (kangkong) but they said out of stocks. So we ordered asparagus but they also said out of stocks.)It was only 11plus in the morning and how can most of the things out of stocks?).The seats was not fully occupied when we left so why cant they allowed us to sit inside?04) Requested the room to be near the lift upon checking in. They allocated us to the last second room furthest away from the lift.Pros:01) The location is good. Beside National Stadium BTS.02) MBK is less than 10 mns walk from the hotel.03) 15-20mins walk to Siam Center and Siam Paragon if you not taking the BTs to Siam.04) 7-11 is located on the 1st floor.05) Lek massage is just less than 10mins walk away from the hotel.06) McDonald is just just 5mins walk from the hotel.07) The staff at the concierge is very friendly. They make sure that the taxi driver charge us by meter before letting us board the taxi. Unlike some hotel concierge staff, they don't care.08) We visited the Bar afew times during our stay. We are served by the same lady whom is very friendly. It really brightens up our evening especially after a long day of shopping and walking. (Forgot to ask her name. She is awesome.). She will always said hello to us every time she saw us during the evening.09) Overall the staff are mostly friendly and make you feel like home except maybe the staff at the front counter can put on a little more smile and willingness when serving customers." }, { "user_review_posted": 7, "user_total_helpful_votes": 22, "expertise": 0.015147932724894002, "user_cities_visited": 7, "review_days": 0.157174151150054, "helpful_class": 2, "review_text": "We stayed at the Waldorf last month for a few nights. The location is fabulous, near lots of great shops and places to eat. From the moment I made the reservation, I was impressed with the exceptional service of the staff. I was contacted by the Concierge with requests for ways to assist via email. He made great suggestions for transportation, restaurants, room locations, etc. Upon checking in, we were greeted with exceptional friendliness and ease of process. We were absolutely blown away by the suite we were staying in. The view, layout, decor and amenities were just incredibly tasteful and luxurious. The spa facilities and gym were awesome. Nothing was missing! This is a place that greatly exceeded our expectations on all levels. Staying here was just a wonderful experience. We hope to return again someday!" }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 5, "review_days": 0.051478641840087005, "helpful_class": 1, "review_text": "Listen, this is an old hotel with many 'quirks.' If you stay on the street side it will be loud at night and with no AC you'll need an open window. The rooms aren't massive, but if you're in SF to stay in your room we have different priorities.That being said, the location cannot be beat. You walk out to a cable car stop, restaurants all over the place, and even the Pier is walkable. Chinatown is at your doorstep, and obviously Union Square is a hub unto itself.The restaurant in Chinatown the concierge recommended was fantastic, as was the advice from the front desk on the cable cars. This is a top notch service hotel for sure.The price for location is unbeatable from everything I saw. Stay here and spend your money on things you want to do. You will not regret staying at the Chancellor, we certainly didn't." }, { "user_review_posted": 17, "user_total_helpful_votes": 6, "expertise": 0.001603156986064, "user_cities_visited": 4, "review_days": 0.07995618838992301, "helpful_class": 1, "review_text": "The only negative is not enough Bell carts or Bellman. Beyond that it was awesome!! Dave in the restaurant the bar tender is fantastic guy. Really does a good job with a kind word for all !!!The pools are wonderful for one and all!! Kids of all ages.!! :)" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.496714129244249, "helpful_class": 0, "review_text": "My stay at Radisson Blu Deira Creek. The hotel exterior was under the maintenance including some part of the building. Unfortunately due to the maintenance works it was very noise in my room. Also the condition of carpets wasn't at a level" }, { "user_review_posted": 11, "user_total_helpful_votes": 13, "expertise": 0.005627275736511001, "user_cities_visited": 9, "review_days": 0.150054764512595, "helpful_class": 0, "review_text": "We stayed here as a family group,The hotel is very clean, good size rooms, nice pool etc,,,,ButWe booked 3 double rooms, and mentioned we needed close by nonsmoking rooms.But when we arrives, they gave us rooms in 3 different floors, one smokey room and one twin room. They mentioned that's what available, but if we pay mor we can upgrade to different room types close to each other.But when we are trying to get this problem solved, every time the receptionist come to the point where we have to pay more to have our desired rooms,,,,Finally when we start to mention about complaining, surprisingly another non smoking double became available,,, from where?????This is a great hotel, nice rooms, very friendly staff, but always trying to charge more than you already paid. I overheard a same kind od conversation with another guest at his checkin, I realised this the way this hotel operate,,,,By the way this hotel is very close to Sukumvit town and rail, terminal21 shopping centre ect, but the road going to the hotel is very smelly and look creepy,,,," }, { "user_review_posted": 285, "user_total_helpful_votes": 74, "expertise": 0.001150232969602, "user_cities_visited": 77, "review_days": 0.9523548740416211, "helpful_class": 1, "review_text": "We arrived early and were able to drop our bags off with a very receptive employee. The hotel is in great condition, has live music at night, a bar onsite, and a salt water pool. The pool area was a good size and didn't ever look over full.There is a daily resort fee which came with a few perks like a welcome gift basket that had snacks and sandles. The resort also had towels to take to the beach and a few other benefits. The only disappointmeant was some of the benefits were very time limited like the shaved ice. It would have been better as a serve yourself setup then a specfic and limited time window.The room and bed were comfortable with a dedicated sitting area, large tv, and small balcony.Pros:Staff was very receptive and kindRooms and hotel were in great shapeOnsite barConvenient access to shopping, rental cars, and foodCons:Resort fee was a bit too high and the benefits very time limited.A bit noisy as there is a parking garage next door." }, { "user_review_posted": 7, "user_total_helpful_votes": 11, "expertise": 0.0075187969924810005, "user_cities_visited": 5, "review_days": 0.08871851040525701, "helpful_class": 0, "review_text": "I found the hotel's location, cleanliness, and room size excellent. Unfortunately, the great location is obstructed by hideous concrete railings out the window which serve no purpose because the large glass window don't open. They do seem to serve a purpose for the pigeons because they are covered in bird crap and caused me to leave my blinds closed the entire stay.The bar in the lobby is also lame. The staff was not very attentive and the older asian woman did not seem to enjoy her job whatsoever on the nights I ate there. One night the bar staff was so busy talking to each other I got up and left after five minutes without being serves. Keep in mind this bar only holds about 10 people.Would not stay again although the lobby is amazing!" }, { "user_review_posted": 896, "user_total_helpful_votes": 219, "expertise": 0.0010762952979930002, "user_cities_visited": 915, "review_days": 0.33734939759036103, "helpful_class": 1, "review_text": "This is a nice hotel, it is an Autograph Collection; however, it is deteriorating and management does not care. This tells me it is only going to get worse.The shower handle was not tight, so the handle randomly fell down and without notice you get shocked with extremely hot water. Yes, I took a shower with one hand on the shower handle the entire time. Not very convenient. I told the hotel; however, nothing ever happened. I would imagine it is still there giving problems to the next guests.I was at this hotel for a business event. With the event came special event pricing for the rooms. The hotel did not honor the rate though. They just don't seem to care at this hotel.The location is good downtown; however, there are many other choices for hotels in the neighborhood (I saw many) that probably have things working and staff that follows up and cares.Lastly, I received a survey after I got home from the hotel. I responded with these issues again. The manager responded with an email thanking me and said she would look into the issues and get back to me. It was obviously a form letter by the way it was written. More so, the manger never ever got back to me. It is clear they do not care!" }, { "user_review_posted": 277, "user_total_helpful_votes": 79, "expertise": 0.0012742730290290002, "user_cities_visited": 181, "review_days": 0.353231106243154, "helpful_class": 0, "review_text": "I was a bit apprehensive about staying in Bangkok. I thought it would be too chaotic after staying in quite rural areas prior to coming to the capital.I needn't have worried. The Riva Surya has a lovely relaxed feel on a not too busy street but within a very short walk of the river taxi stop, bustling bars, restaurants and shops.We had a river view which I think made all the difference!I thought breakfast was amazing and the best one we'd had out of the 4 hotels we stayed in in Thailand on this trip. There was a huge selection for all tastes and the quality was excellent. We also had an evening meal here which was also very good although there wasn't much choice for my husband who is vegetarian.Unfortunately we didn't have a chance to use the outdoor pool which looked extremely inviting.The only criticism we have is that when it rained a pipe running through our room was extremely noisy making it difficult to sleep. We were on a corner facing the river. This definitely needs addressing.Overall a very pleasant stay and would happily recommend to others." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.933187294633077, "helpful_class": 0, "review_text": "Everything was great from the start. (Ease of checking in, upgraded room, welcome champagne!)Spacious upgraded suite with great view of SF, central location is really amazing! Jorge R front desk supervisor was really awesome, very professional, assist us all the way. Concierge is very accommodating, shout out to Juan. Room is always clean and fresh, great spa place and pool too, a must try if you\u2019re here. Definitely recommend this place and looking forward to come back here again. Great hotel!" }, { "user_review_posted": 42, "user_total_helpful_votes": 17, "expertise": 0.0018547416759920003, "user_cities_visited": 9, "review_days": 0.5881708652792991, "helpful_class": 1, "review_text": "For many years we've stayed at this older hotel and once again had a perfect 3 week vacation - the secret is to stay above the 4th floor (street is noisy) and in one of the 3 Front facing rooms. The view is unbeatable. The staff have been there for years - and feel like old friends and are one of the reasons we keep going back." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 6, "review_days": 0.118838992332968, "helpful_class": 2, "review_text": "This hotel is fabulous. We brought 2 pit bulls in for a \"bucket list\" because one of them has cancer and they were just amazing. They brought beds, bowls, ice cream for the dogs and were SO HOSPITABLE. I cannot say enough. It is gorgeous and on an amazing street in downtown Chicago. A+" }, { "user_review_posted": 2, "user_total_helpful_votes": 8, "expertise": 0.019309279488028002, "user_cities_visited": 3, "review_days": 0.40361445783132505, "helpful_class": 0, "review_text": "Check in was very quick, room very spacious with every thing most people would need including earplugs if in front can be noisy hotel restaurant very good value and all staff friendly, sign up for players card if playing slots or tables we ended up with complimentry dollars that paid for so much food also points that can be spent in gift shop and cash back at the end well worth it in need of a bit of an update but on the whole I had a great experience first time in Vargas if going out best value is a 20 dollar duce bus pass for 3 days runs 24 hrs from downtown right through the strip with plenty of stops great value" }, { "user_review_posted": 58, "user_total_helpful_votes": 18, "expertise": 0.001396355777754, "user_cities_visited": 91, "review_days": 0.5717415115005471, "helpful_class": 0, "review_text": "This hotel is in the heart of Seattle, super close to everything downtown. The rooftop restaurant/bar is perfect for clear, dry day or evening. The staff is very friendly, room size very spacious.They offer a glass of wine upon arrival which is a nice added touch." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.34446878422782, "helpful_class": 1, "review_text": "We just stayed a few nights but it was exactly what we needed. The price was definitely fair compared to other options in the area.Bathroom looked to be recently updated, great water pressure, and the king bed was comfortable and clean. Parking is scarce, especially as the day gets late, but the low cost uber rides let us leave the car parked and not worry about it.Overall, great deal." }, { "user_review_posted": 4, "user_total_helpful_votes": 3, "expertise": 0.0035308396778100004, "user_cities_visited": 3, "review_days": 0.807776560788608, "helpful_class": 0, "review_text": "I had a decent stay at this hotel, but then after a week I see a charge of 30 dollars per day as amenity charges on my credit card. I stayed for 4 nights (Dec 26-Dec 30, 2018). So had to pay $120, a charge which was never told to me from the beginning, even while checking in or checking out. On calling, they said it is expected and that feel free to dispute the charge. Not cool, hence I am changing my review. ! They say the third party booking (Hotels.com/Booking.com) should have told you. But they didn't. Either way, I was charged. They do well to hide this charge while booking, to entice new customer with lower prices." }, { "user_review_posted": 263, "user_total_helpful_votes": 61, "expertise": 0.0010157037618790002, "user_cities_visited": 96, "review_days": 0.18181818181818102, "helpful_class": 1, "review_text": "We took the train from SFO to the Embarcadero and from there, took the F-Line streetcar to the end of the line, which was a short walk to the hotel. The train and trolley tickets cost us only $15 for two people. The room was a good size, the breakfast was free and plentiful, and, at 35,000 points per night, we felt that this was a very good value. My husband is a Spire Elite member, and we were given an upgraded room. We easily walked to Fisherman's Wharf, the cable cars, Ghirardelli's Square, several bus lines and great restaurants. There is a concierge desk and the staff can help you make the most of your vacation." }, { "user_review_posted": 11, "user_total_helpful_votes": 30, "expertise": 0.013130310051859, "user_cities_visited": 6, "review_days": 0.471522453450164, "helpful_class": 0, "review_text": "This Hotel has the perfect location, walking distance to: Millenium Park, the gorgeous Riverwalk and Navy Pier, Michigan Av., the Art Institue, I even walked to the Willis Tower and to the Cadillac Palace Theatre to watch a play there.Of course my visit was on April when the weather was gorgeous but I always choose a Hotel based on its location and this was just the perfect choice!Hotel room was very clean, good size, partial view of the river and good service from the Staff.Great option to stay in Chicago either for business or pleasure!" }, { "user_review_posted": 8, "user_total_helpful_votes": 17, "expertise": 0.010206333443672002, "user_cities_visited": 5, "review_days": 0.8187294633077761, "helpful_class": 1, "review_text": "My wife & I who are in our late 40s stayed a this hotel for 1 night 21st of JanuaryWe wher charged $375 for 1 night plus $100 SECURITY DEPOSITWe don't drink and where in bed at 8 pm tired from the flightThe hotel has not returned our security deposit & will not answer emails or will put you onto an answer phone when you ringDespit the high price of this hotel it is a crumbling 2 star at bestI recommend you stay at the marriott airport Hotel because this hotel is a run-down dump" }, { "user_review_posted": 58, "user_total_helpful_votes": 39, "expertise": 0.003154166048389, "user_cities_visited": 30, "review_days": 0.659912376779846, "helpful_class": 2, "review_text": "We had a premium room, no chair to sit on in the room, small. Bed, armoire/dresser that if you had anything more than three inches high blocked part of picture. Sit on the bed as only place to relax and read. Very small clock with small hands, hard to read, a digital clock would have made sense, paint it gold. For a five night stay not relaxing. No internet for first days they misspelled our name at desk.Disappointing after reading the rave reviews." }, { "user_review_posted": 61, "user_total_helpful_votes": 80, "expertise": 0.006256749203661, "user_cities_visited": 22, "review_days": 0.8921139101861991, "helpful_class": 0, "review_text": "Clean comfortable clean room. It was fairly quiet. Friendly staff. Breakfast was included which was very good. Tours could be booked directly beside property. Location short walk to Ocean Drive where the evening action is and also close to the beach. Hotel has umbrellas you can use to take to beach. Location was close to Versace mansion. It was perfect for us." }, { "user_review_posted": 268, "user_total_helpful_votes": 61, "expertise": 0.000994695506248, "user_cities_visited": 168, "review_days": 0.8138006571741511, "helpful_class": 0, "review_text": "Stayed for 3 nights at this hotel, for the second time, the first time was a few years back in their executive apartments. It was a no brainer to chose them again as Marriott/SPG platinum ambassador.We were upgraded to a beautiful suite. The staff at reception, executive lounge, gym and housekeeping and breakfast area was absolutely perfect. Will definitely stay there for the next stay!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 1, "review_days": 0.829134720700985, "helpful_class": 0, "review_text": "internal communication at hotel lacking i.e. no comments on their system left regarding status of visitors circumstances and new flight information provided by British Airways. Frequent staff/shift changes didn't help either and received many calls to the room asking when I was checking out causing anxiety, having to repeat myself far too many times to relax and enjoy the stay. Leaving my room for lunch caused me to get locked out! Given we were a large group of people who were placed in Millennium hotel by British Airways, this shouldn't have happened and better treatment of ALL visitors should become a priority. Surely this is a regular occurrence and Millenium needs to level up!!In my case it doesn't matter how clean and well provided the rooms are, how incredible the food at one of the hotel restaurants.. When customer service fails, a person's overall experience is ruined." }, { "user_review_posted": 296, "user_total_helpful_votes": 86, "expertise": 0.0013002078543290002, "user_cities_visited": 61, "review_days": 0.573932092004381, "helpful_class": 1, "review_text": "We stayed here for a week and had an excellent time. The staff are very friendly, and went out of their way to take care of us. The rooms are very clean. This is a non-gaming hotel, so its nice to be away from the normal Vegas atmosphere. We loved the pool and hot tub. Overall a great property for families. Was close to the WestGate Monorail station, so you are within touch of all the Vegas action. The only downfall, I was hounded a few days before arrival trying to set up a time that they could show me more about their time shares. I wont let that bother me too much because everything else exceeded expectations, most notably the awesome staff." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 1, "review_days": 0.24644030668127, "helpful_class": 1, "review_text": "I wanted a hotel close to the strip that was family friendly and non smoking. It checked those boxes and more.PlusesGreat service from valet, front desk, housekeeping and in room dining. It was all fast and efficient. In addition I was given a very nice amenity for liking the hotel in Twitter.My daughter and I had a really nice swim in the pool and the entire property was clean and well maintained. The kitchen and tub were awesome! It was nice to be able to bring things from home and would be great to have for people with dietary issues as there is a full kitchen.MinusesThe only minus was that when we went to the pool there were lots of used towels laying around and the bins were full. We went the second day and it did not look like anyone had been there to grab them and replace them. Although as a mom I am used to seeing towels on the ground!!Overall we enjoyed our stay and I would give it a 9.5 on a scale of 10. I would recommend for families and couples." }, { "user_review_posted": 110, "user_total_helpful_votes": 21, "expertise": 0.000816506675493, "user_cities_visited": 31, "review_days": 0.26670317634173, "helpful_class": 0, "review_text": "Really the only place to stay in San Francisco as long as cost is not an issue. The hotel is stunning and the staff are exceptional. Being on Nobb Hill it's a fair walk to all that the city has to offer but the cable cars (buy a day pass) and the taxi's are plentiful." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.629791894852135, "helpful_class": 0, "review_text": "The hotel is just \"meh\". We were upgraded to a \"park view.\" (sorta, there was a sliver of the park seen through our window). It was an average-sized hotel room that met our needs. However, I was disappointed for several reasons:--The sliding bathroom barn-style door is nice, but it doesn't insulate the room from any noise. You can hear *everything* that is going on in the bathroom. There might as well just be a curtain.--There was also no functioning fan in our bathroom.--We expected a fridge in our room, but we would have had to request one for an additional fee.--We couldn't find any written information (example, pool hours, hours for breakfast). I understand reducing paper because it is a green facility, but it would be helpful if this was easily accessible.--Blu prides itself on being green--then there should be easy recycling.--The photos on the site give the impression that every room had a balcony. This was not the case for our room--we were unable to access the balcony; there was only a window.--The breakfast was mediocre. Included with the stay, but mediocre.--What is up with the \"urban fee\"? If it is required, just include it in the hotel fee.--It's a bit in the middle of nowhere on Chicago's \"new east side\". Be prepared to walk to public transit or take a cab.Pros:--The check-in was quick and easy.--The pool and the work-out center were nice.--Staff was very polite.Overall, we probably wouldn't come back here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.8702081051478641, "helpful_class": 0, "review_text": "Hotel is very good and the apartment is very wide and the staff were very helpful and Hotel locatiion is very good infront of Metro Station. Also Hotel provide buse Services to their Guests for near by locations and Beach.Cleaning Staff was very dedicated. Mohd. nafesh , Dipak and Supervisor Alamgir always kept my apartment always neat and clean. They are very Friendly, Polite and always ready to all possible help for Guests. Thanks alot for your lovely hospitality services." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7721796276013141, "helpful_class": 0, "review_text": "Stayed at the Skylofts for a vacation with my parents, my wife and our young child. Celebrating a few birthdays in the family and our first vacation in some time we figured why not stay together. The room was amazing and offered everything we needed and more - the service was spectacular. Highlights include the steam room shower, the text message butler service, and the seamless transportation. Butler service gets things to you faster than any hotel I have ever been to, even of the handful of '4 diamond' we have experienced. Going to be hard to stay anywhere else in Vegas! Highly recommend!Thanks to the team @ Skylofts!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.802847754654983, "helpful_class": 0, "review_text": "My family travels to San Francisco every Christmas - the Parc 55 Hilton and staff are always on point; friendly, courteous and attentive. We also love Parc 55's location and its proximity to shopping, dining, transportation and entertainment. Look forward to coming back next year!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.484665936473165, "helpful_class": 1, "review_text": "Sarbi & Liz were wonderful from the beginning to the end of our weekend get away. Our room was clean,comfortable, & stylish. The thing that made me extra happy it had its own bathroom. Yay! Not all places do. Transportation & restaurants in walking distance." }, { "user_review_posted": 150, "user_total_helpful_votes": 75, "expertise": 0.002317113538563, "user_cities_visited": 153, "review_days": 0.76670317634173, "helpful_class": 1, "review_text": "Very nice hotel. Massive rooms, comfortable beds, any sort of amenities available. Large swimming pool. Great fitness center. Breakfast buffet with a endless food choice. Very kind staff. All of this great quality comes at a certain (high) price though!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7081051478641841, "helpful_class": 0, "review_text": "Staff was friendly and helpful. Recommended several places to visit during the stay and assisted us in making booking. Got upgraded to executive suite witw fantastic view. Breakfast was great with a wide selection." }, { "user_review_posted": 3, "user_total_helpful_votes": 12, "expertise": 0.019309279488028002, "user_cities_visited": 36, "review_days": 0.171960569550931, "helpful_class": 0, "review_text": "I stayed here with some friends over Columbus Day weekend - we were in town for the marathon. Mark Liggens was manning the desk when we checked in and he really hooked us up! The reservation was in my friend's name but I was the only one with Hilton Honors membership and status. He arranged it to maximize our earned points and sent us all on our way with water and snacks. Throughout he was extremely friendly, accommodating, and informative. The hotel itself was great too - standard complimentary breakfast, comfy beds, and a nice clean room. My only complaint would be the slow elevators, but they weren't really an issue for us." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.990690032858707, "helpful_class": 0, "review_text": "Great addition to the Hyatt collection. Great location plenty of restaurants and bars within walking distance.Good size rooms, clean,quiet.They also have a restraunt and bar. We had breakfast at restaurant, food was good, staff was attentive." }, { "user_review_posted": 36, "user_total_helpful_votes": 13, "expertise": 0.0016428212389810002, "user_cities_visited": 34, "review_days": 0.6692223439211391, "helpful_class": 0, "review_text": "We were very pleased with our recent stay here. The rooms were clean and the hotel was in a great location. Lani at check-in was incredibly patient and helpful as we sorted out our reservation. I also wanted to compliment house keeping who not only was very friendly and hard working, but also collected clothes I left in our room after check out and held on to them for me until I was able to pick them up.Our only negative experience was with the concierge which I DO NOT recommend going through. We tried to ask about the best way to see Pearl Harbor and inquired about the walk-in tickets. She insisted the walk-in tickets were misleading and they hardly had them and we should go through a tour which would cost us $60 a person. After swiping our credit card the total was $72 plus tax person... and of course no refunds. And when we arrived at Pearl Harbor the day of, there were still plenty of walk-in tickets available. Not only did we get swindled into doing the tour (I guess our fault), but we were lied to about the cost. Great hotel, but book activities elsewhere." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 15, "review_days": 0.065717415115005, "helpful_class": 1, "review_text": "We only stayed for one night and didn't have any problems. It was our first trip to Vegas and on our last night we left the strip and went downtown for a one night stay. Check-In was really quick and easy, We didn't have a reservation but luckily they had rooms available and we went straight to the room. For 60 bucks a night that was a real bad deal. The room was kind of dated but we only needed it for one night so it didn't matter... we stay in the back of the hotel so we didn't hear any of the noises from Fremont Street. The staff was really nice, the casino was fine I'm not a gambler so that didn't matter but other than that there wasn't really anything spectacular about the hotel... its not a bad hotel I will stay again if needed to" }, { "user_review_posted": 100, "user_total_helpful_votes": 44, "expertise": 0.0020258192651430003, "user_cities_visited": 92, "review_days": 0.176341730558598, "helpful_class": 0, "review_text": "We came back to stay here for six nights as our previous experience a few years ago was good. It remains good! It is great to be in a safe gated area, where you can park close by your door and enjoy the pool and all facilities within easy walking distance. There is nothing in the immediate area of interest (you can just about see the Luxor from the entrance) so it is best to have a car although the hotel do provide a shuttle service. The apartment and pleasant grounds were clean and well maintained. Bed was comfortable and we enjoyed the huge amount of space and quality equipment provided in the apartment. Polite and respectful reception staff. All round thumbs up guys." }, { "user_review_posted": 132, "user_total_helpful_votes": 93, "expertise": 0.003310162197947, "user_cities_visited": 204, "review_days": 0.011500547645125, "helpful_class": 0, "review_text": "This is a great business hotel, on the main road, close to beaches, restaurants, office, malls, and airport. The rooms are very clean, large, comfortable. Not a fan of the toiletries, or the lack of choice on the television. However, the breakfast is high quality, the 43 Sky Bar is fantastic (mostly men, or women escorted by men). Drinks are reasonably priced (read: alcohol). I'd choose this hotel again. There is a very nice pool on the 43rd deck with lounge. Free wifi is strong." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 426, "review_days": 0.677437020810514, "helpful_class": 1, "review_text": "Waiting in hotel now just been advised it\u2019s going to cost us another $38 American a day for wifi and Zumba which I don\u2019t even want - waiting to check in after a long early flight from nz fell asleep in their couch and got told I can\u2019t sleep on couch omg I can see now why their poor rating in paradise" }, { "user_review_posted": 54, "user_total_helpful_votes": 16, "expertise": 0.001328151499176, "user_cities_visited": 47, "review_days": 0.40197152245345, "helpful_class": 0, "review_text": "This is one of the few hotels that has that 'old Vegas' feel to it. It's conveniently located at the end of Fremont Street, a block away from the Container Park and near the Mob Museum. The location couldn't be better. The rooms are good and clean, plus it is regularly updated. Whenever we go to Vegas, we always check to see if we can stay here." }, { "user_review_posted": 21, "user_total_helpful_votes": 4, "expertise": 0.000814404985209, "user_cities_visited": 91, "review_days": 0.8762322015334061, "helpful_class": 0, "review_text": "Great stay from the very beginning to the end. Spacious room with a balcony, comfortable beds and a well-equipped bathroom. We were expressly satisfied with the hotel and with its services, we will definitely be back there sometime." }, { "user_review_posted": 50, "user_total_helpful_votes": 24, "expertise": 0.0022200154474230002, "user_cities_visited": 25, "review_days": 0.382803943044906, "helpful_class": 0, "review_text": "Room was small, but that's to be expected for a downtown property. Decor was nice, bed comfortable, and location convenient. About a 10-minute walk to Pike Place Market, and a quick Uber or Lyft ride elsewhere in the city. I wasn't wowed, but I would stay again." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 5, "review_days": 0.647316538882803, "helpful_class": 1, "review_text": "I like how this hotel is customer focused. Beer at the checkin (nice) no password free internet (simple) free bottled water in the room (practical). It\u2019s the little things that make it great. Highly recommend and will stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.2092004381161, "helpful_class": 1, "review_text": "The staffs are very nice and happy to help.The location is very good and convenient. The hotel is good for fully scheduled event outside, which means you are not expect to spend whole day long in the hotel. Try to book higher floor to avoid road noise.BTW, don't use the Speedi shuttle bus the hotel had the links on their website. The service is bad.For 30 mints driving distance, the shuttle bus used one and half hours taking me from airport to hotel." }, { "user_review_posted": 310, "user_total_helpful_votes": 210, "expertise": 0.0031784675728680004, "user_cities_visited": 108, "review_days": 0.301204819277108, "helpful_class": 0, "review_text": "It's been three years since we stayed here last and some areas of the hotel such as corridors and bedrooms are looking a little run down. Nothing too shabby but the laminate floors are showing damage and the woodwork and walls could do with a coat of paint. It's still clean though and the beds are still very comfortable.The rooms have never really been the draw of this hotel anyway. They lack Thai charm and if you've ever stayed in a Travelodge or Premier Inn you'll know roughly what to expect. What this place does have though is a lovely pool and good restaurant with decked area right next to the river. This is what brought us back and why we still think the hotel is excellent value for money. It's a relaxing place to unwind from the frenzy of Bangkok.The location is also good for easy access to river services and Skytrain and Bangkok Taxi are cheap. Just remember to insist they use the meter. As an example we paid 71 Baht for a taxi from Asiatique on the meter but were quoted 400 Baht by another dodgey driver.Finally, the buffet breakfast is pretty decent." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.125958378970427, "helpful_class": 0, "review_text": "Love this hotel!! The decor was nice and it was neat and clean. NO complaints, I would recommend this hotel to anyone.The little snack shop was nice and we had drink at the bar. The bed was comfortable ." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 5, "review_days": 0.440854326396495, "helpful_class": 0, "review_text": "Hotel was nice, booked just one night for my granddaughter but stayed in another room at the hotel for 3 nights. Weren't told that you could pay a little extra for the rooms to get access to free breakfast and coffee through the day, within walking distance to the National Mall so that is a plus. The room I was in was quite small. Bathroom doors are sliding doors not great for complete privacy.Room that my granddaughter in had a view of brick wall." }, { "user_review_posted": 44, "user_total_helpful_votes": 18, "expertise": 0.0018757585788370002, "user_cities_visited": 104, "review_days": 0.40197152245345, "helpful_class": 0, "review_text": "This is a great Hyatt property, it right near Chinatown and the verizon center...I used a diamond suite upgrade to get a Grand Suite...it was very nice...huge bathroom...2 toilets...living room dining room and bedroom...grand club was nice too...lots of snacks and free sodas...would highly recommended this hotel." }, { "user_review_posted": 22, "user_total_helpful_votes": 5, "expertise": 0.0009930486593840002, "user_cities_visited": 76, "review_days": 0.9304490690032851, "helpful_class": 0, "review_text": "My parents came to visit me in SF so I booked this hotel for us. The main reason for booking this hotel was its convenient location. It is super close to Union Square, Chinatown, and the many other downtown touristy areas.As for the hotel service and room:The hotel staffs are super nice and helpful. They help you with the luggage from the car to the elevator. Overall, very good and friendly service.Our hotel room was okay. When we walked through the hallways to get to our room, there was an unpleasant smell. The whole floor smelled old and smelly. Our room was no exception. It had the same smell as the hallways. On top of that, our door did not have a security lock latch. So we had to put our suitcases to block the door. The beds were okay, not the most comfortable ones. Our bathroom was super small with a very very tiny shower. The shower was newly remodeled but super small. If you are claustrophobic, I would ask about the bathroom in your room in advance. Overall, the room was very average. But at least we got a complimentary breakfast which was delicious." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6270536692223441, "helpful_class": 0, "review_text": "We enjoyed our stay here over the weekend and will definitely be back. Loved the ambiance, elegance and welcoming feel. Hotel is in the heart of downtown Chicago within walking distance to our favorite restaurants and shops. Room was spacious and very comfortable for our family of three." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9490690032858701, "helpful_class": 0, "review_text": "From the moment we got here to the moment we left it was terrible. They never gave any type of service in fact instead of a greeting we received a \u201cdid you need something\u201d uh yeah I want to check in.We came early had to wait forever to check in and once checked it it was terrible the beds were kids beds for a double room.The walls are popcorn ceilings with cracks where the AC is, the use a key to turn on power in sorry that is not new actually motels use that type of service and it\u2019s not eco friendly it\u2019s terrible use of electricity management. The safe was old and rusted I definitely didn\u2019t want anything to do with it.They have a PS2 games not included and not taken care of either.Two of the buildings are in construction next to them until March 2020or later, so the fees should have been waived. Because there is no \u201cresort\u201d nor is quiet because they have looversfor windows not insulated windows.The pool is literally the size of a king bed from 3ft to 8ft.It was hard because asking for anything wasn\u2019t just asking we had to call down several times for one item. Just extra conditioner.Example! The very next day we checked into a larger well managed hotel on Waikiki strip.We got our luggage taken in, ideas of places to go while we waited in for our rooms and our numbers were taken down to text us when room was ready now that\u2019s a check in service. We were checked in before 11am I\u2019ll never forget that me and my travel partner decided we were definitely coming back to that hotel!This place is a hostel but I\u2019ve actually been to nice ones so even that\u2019s not accurate.The manager T.C. likes to comment back on ratings like these and on google. Suggestion: stop commenting and make it better. The room rates from now til 2020 should not be that high and for not being renovated.Also huge red flag when it literally does not say hotel in the name it literally means it does not need to act like one. Which clearly they didn\u2019t feel like.definitely not family friendly or any friendly.Its like their entire staff avoids tourist but they work in tourism and in a \u201chotel\u201d bizarre behaviors to say the least.Just spend more and go somewhere else. We definitely learned our lesson we won\u2019t ever come back.Horrible. Period." }, { "user_review_posted": 29, "user_total_helpful_votes": 12, "expertise": 0.0018985872836500002, "user_cities_visited": 13, "review_days": 0.6013143483023, "helpful_class": 0, "review_text": "Classy, comfortable, and affordable hotel for an anniversary night for me and my husband. It is a city hotel, so the rooms are small. The hotel bar had a reasonable selection and excellent service. We enjoyed our stay!" }, { "user_review_posted": 59, "user_total_helpful_votes": 17, "expertise": 0.0012885320646240002, "user_cities_visited": 19, "review_days": 0.113362541073384, "helpful_class": 0, "review_text": "Stayed at the Fairmont for combination business/ family trip. Since the business meetings were there we were able to extend our stay a few more days at the group rate. The hotel is in a good location. A block south is Millennium Park and block north is the river. Service was nice and the rooms were clean and made up in a timely manor. There just wasn't anything that stood out. Nothing special that made you say \"Next time I am in Chicago this is the place I am staying\". I guess we prefer boutique hotels like Kimpton to the large industrial ones. Just our preference." }, { "user_review_posted": 59, "user_total_helpful_votes": 66, "expertise": 0.005320571442463001, "user_cities_visited": 289, "review_days": 0.024096385542168003, "helpful_class": 1, "review_text": "Great place to stay on hopping Kalakaua Avenue. The room was spacious, modern, and clean. I really enjoyed spending time on my private terrace. The property is just a short walk from Waikiki Beach and countless shopping and dining options. I really appreciated having a late check-out on my last day. I was, however, disappointed when I had to pay the resort fee + tax on it. I did know about this expense before coming to the hotel, but I still didn't like having to pay it. I find resort fees to be kind of sneaky. They did provide me with a list of services that were covered by this fee, but I didn't use any of them and I was still required to pay (no choice). This left a little bit of a bad taste in my mouth, but the hotel was really quite nice." }, { "user_review_posted": 115, "user_total_helpful_votes": 42, "expertise": 0.001662756837403, "user_cities_visited": 155, "review_days": 0.7995618838992331, "helpful_class": 0, "review_text": "Good location and price, but it was so dirty. We kept finding long black hairs in our beds, on the bathroom and even when we unfolded the towels. They also refolded the towels we had hung to dry, before they were dry, so they were damp and nasty. The towels themselves were also so old and worn that they should have been replaced long ago. Because of this, we would not choose this hotel again.Parking is included and when we were there, there was plenty of spaces for all." }, { "user_review_posted": 17, "user_total_helpful_votes": 1, "expertise": 0.00017524388106700001, "user_cities_visited": 13, "review_days": 0.49123767798466506, "helpful_class": 0, "review_text": "Excellent location for catching the hop-on, hop-off trolley, coming off the light rail from the airport, going to the waterfront!! All downtown areas accessible without a car. In fact, a car would be a bother and parking can be $25 per night. Hotel had lots of character, older building but very nice inside. Breakfast was one of the best and we've stayed in a lot of Best Westerns...great staff both at breakfast and at the front desk!! Beds were very comfortable and we slept really well. Walking distance to waterfront restaurants, the Great Wheel, and the ferry terminal." }, { "user_review_posted": 17, "user_total_helpful_votes": 4, "expertise": 0.0010319917440660001, "user_cities_visited": 7, "review_days": 0.40744797371303304, "helpful_class": 2, "review_text": "There were mold i the bathroom, hair on the beds and towels.Filthy rooms.The beds where wellused and noise.The view was over a garbagecan on the backside.Breakfast in a closet, so people had to climb over eachother to get something to eat. too little room to sit, tried outside, but there were only old wobbly chairs and rickety table.To close the door to our room you had to push the door hard, if did'nt do that, the eletric locks made a lot of noise.Paperwalls so you heared everything.There are much better hotell for the same price.Had to pay for a extra night when we decided to move...." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.8170865279299011, "helpful_class": 1, "review_text": "Prob one of the nicest hotels to stay in Waikiki and absolutely the most convenient hotel, cleanliness was tops ,views are breathtaking ,food top notch restaurants! Convenient to walking anywhere in Waikiki beach rite out back." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.32037239868565104, "helpful_class": 1, "review_text": "Good size double double. Ideal for 2 adults and 2 teenagers. Very helpful staff. Perfect location, near trams, trolleys, tours, shops and restaurants.Special mention to John the Concierge for fantastic customer service. He kindly forwarded our left bag on to us on a next day. Above and beyond duty and we are forever grateful. What an excellent employee. Thank you very very much John!" }, { "user_review_posted": 32, "user_total_helpful_votes": 28, "expertise": 0.004137702747434, "user_cities_visited": 23, "review_days": 0.047645125958378005, "helpful_class": 0, "review_text": "The Clift in San Fran is centrally located near Union Square on a street full of great art galleries. Typical of Ian Schrager Morgan Group hotels, the lobby is funky with oversized chairs, the rooms are minimalist in nature, and the overall customer experience leaves much to be desired. In fairness to the staff, they were all very friendly and accommodating. But, what the Morgan group hasn't mastered are the little things that make the customer experience complete. I.e. why do I have to re log in every time I use the wifi?, no bed turning service, breakfast buffet that is just as minimalistic as the rooms, house keeping at 3pm??no stocking of mini bar, shower controls not functioning, etc." }, { "user_review_posted": 32, "user_total_helpful_votes": 18, "expertise": 0.0026205450733750003, "user_cities_visited": 89, "review_days": 0.12048192771084301, "helpful_class": 1, "review_text": "design is very cool, pool well designed as well. service staff enjoy what they do. location is good. Only thing i would do different is improving the breakfast. (very pricy for what you get, missing creativity) everything else perfect, I will stay again at your hotel." }, { "user_review_posted": 29, "user_total_helpful_votes": 13, "expertise": 0.002065997785615, "user_cities_visited": 25, "review_days": 0.6922234392113911, "helpful_class": 0, "review_text": "I was here for my honeymoon and I loved this hotel.. originally we were booked at another hotel which i did not like and when we walked into the royal hawaiian to just check it out I knew we must stay there it was soo beautiful. Everything about the hotel was just fabulous.. the grounds were immaculate and tropical. The pool was great not extremely large but very relaxing and peaceful.. you can also use the pool next door at sheraton if u want more action since guests are allowed to use both resorts pools. Our room was great very clean and they even upgraded us to a suite for our honeymoon. The whole place has a very elegant vibe with a small private beach with cute pink umbrellas .. i can't wait to come back here .." }, { "user_review_posted": 151, "user_total_helpful_votes": 34, "expertise": 0.000982818577536, "user_cities_visited": 47, "review_days": 0.556407447973713, "helpful_class": 0, "review_text": "This hotel is fine for exploring miami from. It's ideally located for the beach and ocean drive (South beach Main strip) are both about 5mins walk so far enough away it's quiet at night. Hotel is basic so ideal if you plan to be out and about and just want somewhere to shower/sleep. No amenities really to speak off but staff are really friendly and helpful. Air con was very noisy in the room was really our only negative." }, { "user_review_posted": 59, "user_total_helpful_votes": 11, "expertise": 0.0007948129571340001, "user_cities_visited": 127, "review_days": 0.16922234392113902, "helpful_class": 0, "review_text": "PROS:- Excellent location, near the grand palace and khao san road.- Quiet street with very good restaurants.- Perfect AirCon- Everything was clean and tidyCONS:- Poor WiFi, only for very basic stuff- Bathtoom was flooding- There's no frigobar on the rooms for 1 personOBS: Breakfast is good, but if its not included you`ll find better options in the nearby restaurants" }, { "user_review_posted": 10, "user_total_helpful_votes": 16, "expertise": 0.007657508551252001, "user_cities_visited": 8, "review_days": 0.7332968236582691, "helpful_class": 2, "review_text": "We saw an ad in the Las Vegas paper about the \"re-dedication\" of this hotel after a $192M renovation. What attracted us was the free concert followed by fireworks.Well, they could have saved the $192M, because we sure are never returning here. The only department which did its job well was the valet! We chose to eat at b.B.d's the burger place. The only good thing there is that after not being able to cook my wife's burger in two tries, they took it off the bill. There are 35 beers on the menu, but for someone like my wife who does not drink beer - there are some obscure wines and a handful of exotic cocktails, that is if you can read the faintly typed wine menu.After the frustrating meal there was still about an hour left until fireworks, our main reason for being there. So we played in the casino for a bit, and headed out to the outdoor show venue at about 9:15 with plenty of time before the fireworks started. Imagine the shock when we were barred from entering the venue. There were about 20 people, including children who were in this predicament.The security guard mumbled something about safety, however people were leaving the venue as we were trying to enter, so numbers could not have been the reason. It was obviously a management decision, for what reason?We have been coming to Las Vegas, and have visited at least 15 different hotels from 3* to 6*, and have never experienced service as horrible as we did at Palace Station." }, { "user_review_posted": 5, "user_total_helpful_votes": 12, "expertise": 0.011541432196844, "user_cities_visited": 5, "review_days": 0.765060240963855, "helpful_class": 2, "review_text": "We are loyal customers of the RC and are Platinum members. I wrote a complaint to the local Management (GM) about the club lounge treatment, poor housekeeping and overall absent management. There was no reply and thus I contacted Corporate Customer Service. The lady handling my case erroneously copied me in on a message internally from literally saying that I a trying to take advantage of the hotel and will even work my way up to the CEO to have my complaint heard! She wrote an internal memo to GM's of RC's for our upcoming stays to warn them for our behavior! So much for customer service. Would have loved to upload the memo here so that other members of the Marriott Hotel can see how Corporate Service Staff of a 5 star luxury brand are talking internally about their Platinum members!" }, { "user_review_posted": 14, "user_total_helpful_votes": 25, "expertise": 0.008559133683264001, "user_cities_visited": 11, "review_days": 0.33351588170865204, "helpful_class": 2, "review_text": "We really enjoyed our 3-night stay at the Royal Hawaiian (RH) and would go back. We visited some of the other neighboring Waikiki hotels and thought the RH was the best option in our opinion. We stayed in the historic building and had a garden view room. The finish of the room and linens was very nice. It was a bit tight for 4 of us (2 adults and 2 young children). Not sure how the tower rooms are in comparison. And the bathroom is also tight, but was fine for us.The things that stand out at the RH are the location, the food quality, the service, and the general serenity and elegance of the property. We stayed at 3 different hotels in Hawaii on three different islands, and the RH had the best food. Yes, it\u2019s pricey, but that\u2019s the same all over Waikiki. The breakfast buffet at Surf Lanai is amazing. Not only do you get access to the full buffet, they also bring you a prepared dish like eggs benedict or short rib (unusual for breakfast, but was really tasty). And you get to sit right next to the beach and enjoy the sand, blue water, and Diamond Head in the distance. I think the buffet was $38 per adult, but you get a free buffet for one child per paying adult, so averaging that out to $19 per person, we thought it was a good deal. For dinner, Surf Lanai has a different name (Azure). Again, it\u2019s pricey, but we had two dinners there, and our various fish dishes were amazing each time. Service was great at every meal, both breakfast and dinner. The Mai Tai bar next door had great service and is right on the beach. We had one dinner at Orchids at the Halekulani down the street. It was fine, but the food and beach setting were better at Azure.The beach in front of the RH is large, the sand is great, the water is warm, and it\u2019s shallow for a long distance out. So our kids had a ton of fun playing in the surf, and we felt that it was much safer than other Hawaiian beaches that get deep quickly and have rough waves. The beach service desk was friendly, well equipped, and reasonably priced. Yes, you have to pay to use the chaise lounges at the pool and beach, and you often reserve days ahead of time (you can book on the website). But you can also get towels and just lay on the sand. There\u2019s only so much room since it\u2019s a public beach, so you can\u2019t expect there to be a chaise lounge for every guest. In contrast, some of the other hotels have tiny or no beaches. The RH pool is tiny and more for dipping in than swimming. BUT, you can go next door and use the Sheraton\u2019s pools for free (you get a wristband). Our kids played in the larger Sheraton pool with the slides, and we had good food/drink service on the chaise lounges there (which do not have any charge to use). There is a nice infinity pool as well that is just for adults.At check-in we got nice flower leis, and the bellhop service was fast and friendly. We tried checking in at 3 pm and our room was not ready, which was a bit frustrating. But they gave us vouchers for 4 free mai tais, and the room was ready by 4 pm. There was delicious banana bread left for us in the room on our first day.One of the things we liked best about the RH is how quiet and serene it was. Some of the other hotels have large crowds in the lobby and common areas. Kalakaua Avenue and the Royal Hawaiian Center are very busy, but the moment you step onto the RH grounds the crowds disappear, and it\u2019s so quiet and relaxing. If you want to shop, the location is great and the stores are open late. And there are lots of restaurants and nightlife within walking distance.I would ignore any review that is comparing the RH to resorts on other islands. If you want a big resort with big pools and waterfalls, then this isn\u2019t the place for you. But if you want to stay in Waikiki, this is our top recommendation. While there, we spent a full day at Pearl Harbor and also walked to the top of Diamond Head. We then switched to other islands and some bigger resorts." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.326396495071193, "helpful_class": 0, "review_text": "I stayed here for business. The desk staff was courteous. The lobby was pretty cool in its styling, fooling me into thinking I was being put up in a nicer facility.The $15 fee was off-putting. The room... Well... That's another story.Coming to the room they provided me was sort of a Machiavellian experience. I expected to see demonic twin girls randomly appear in the cramped hallways.The room.. Where to start? The smell? Let's start with that. The mildewy dusty wet dead thing smell is strong enough to suppress the faint aroma of pee that I assume is wafting up from somewhere below...The room lacks windows; at least ones that DO anything. I found this out when I opened the window and discovered where the wet dead thing smell was coming from. Hot musty air came blasting in; and the first word to come to mind was \"Hell Mouth\".There is no desk to sit at to get work done. There is no closet either - just some cast-off prop from an Austin Powers movie that happens to have coat hangers on it.The air conditioning unit is a rollaway thing plugged into the other not-window. And I suspect the smell may be from it and its siblings along the stank-shaft pouring their condensed moisture down the same hole. This is likely to feed Cthulu's love child from that time he was tripping on LSD with the hippies.Another note on the AC unit - you can either not get a good night's sleep and leave it huffing away all night like an iron lung, or shut it off and have the Hell Mouth eat you...The backing on the bed is where vinyl yoga rolls go to die.The mirrored wall makes me think I'm on the set of an adult movie.I'm not sure if it's obscuring glass that makes up the bathroom wall, or all the calcium deposits on them.The dark red paint make the tiny room feel more oppressive and claustrophobic.There's a flatscreen TV on the wall, but nowhere you can get comfortable to watch it...Battlestar Galactica 1980 called and wants its room service phone back.The broken outlet covers really give the room a bohemian feel of electrical shock hazard...I guess you could say I'm less than impressed with the facility. I don't want a contrived apology either. Just a different place to stay when I come back down for work." }, { "user_review_posted": 30, "user_total_helpful_votes": 7, "expertise": 0.0010224723233660002, "user_cities_visited": 16, "review_days": 0.5142387732749171, "helpful_class": 0, "review_text": "The rooms are very nice and modern, pretty standard for a luxury collection hotel.The absolute best part about this hotel and what keeps me coming back (I stay here every week.)The front desk staff is the reason I keep coming back. Shrey and Patrick are super welcoming and always go out of their way to make every stay very comfortable. There is pretty much nothing that I ask for that they don't figure out a way to accommodate.Eddie at the bar remembered the wine I liked from the first time I dined there and always makes sure to have it on hand for me each week.The staff here is the reason I choose this hotel over others in the area and keep coming back each week." }, { "user_review_posted": 25, "user_total_helpful_votes": 20, "expertise": 0.00377358490566, "user_cities_visited": 54, "review_days": 0.653888280394304, "helpful_class": 0, "review_text": "This is an example of a place with so much potential which is miserably failing in customer care. The hotel in itself is beautiful but it\u2019s run down and has past its glory.We stayed here for 4 nights so this review is based on all the days:- The service as we started to notice was always a hit and miss depending on the person. The person who checked in was very friendly and professional but the people who manned after that could care less to even wish me back. There are plenty of doormen and security for your needs but they always seem to be busy watching you tube videos on their phones. I am not the type that crave to being catered all the time but when you need their help with bags and stuff nobody seems to be there and just when you are leaving for dinner with no luggage, two of them would jump in to help. Some were extremely pleasant also, I got the impression that the hotel is not spending any time training them to a common goal and if somebody is nice that reflects the person than any training.The joke was the included buffet breakfast per our package. I understand the hotel is renovating including kitchen and that they are not capable of offering any elaborate Spread. Bread, bagels, danish, croissant yogurt juice and coffee with disposable silverware was all that was included. I eat generally healthy and was upset to see there was no single protein, at-least some boiled eggs. The first attending was a older white gentleman, when I asked do they have any boiled eggs, he smirked and said like a broken record \u201cNo, no, no, no, no, no. No hot food\u201d. No explanation of the kitchen situation or an apology or anything but rather repeating \u201cno\u201d was very slighting. The kitchen situation we learnt form other fellow travelers.The funniest part was there were still charging $14 plus tax still for this lame bfast. Now that\u2019s insane. I don\u2019t think they should be charging the regular price when they are limited in choice rather making it free till renovation is done would send a nice message that at-least they care. For us, it was \u201cfree\u201d so it was ok but still I found it ridiculous. I didn\u2019t want to go out too early to eat out so the next day I went and bought some GF bread, peanut butter and boiled eggs used their toaster and was content with just the coffee from there. Day 3 and 4 we had a nice black gentle man who was nothing but sweet and pleasant at the restaurant so like I said, it all depends on the person there .The cleaning ladies were always very sweet and helpful and I did thanked and tipped them for that. Their enthusiasm was the only saving grace for this place. I am not the one who writes negative reviews every time, you can check my review history. Honestly I wanted to like the place but I depend on my fellow travelers reviews in planning my trip so I felt the need to address this." }, { "user_review_posted": 80, "user_total_helpful_votes": 54, "expertise": 0.0031667218360360004, "user_cities_visited": 148, "review_days": 0.46330777656078803, "helpful_class": 1, "review_text": "First of all Interval International misrepresented what they told my mother who owns the II membership (long standing member for decades) when they said that this place is like the Marriott and that it is the newer property of the two by the same company that are in Las Vegas. When I realized what happened I wanted to be relocated to another property in the network soonest. There were no other options so I had no choice but to try to get a better situation within the same property. This is difficult for a few reasons:1) Front desk reception person was curt and defensive with my low key explanation of issues. You won't even know if she was listening to you at all because she eyes were mostly fixed on her computer screen and never (it seemed) on me, the resort guest. I had other encounters with her where she is not able to provide a thoughtful helpful answer to your question. I'd grade her a F for failing.2) No manager on site or on call all day to just even have a conversation with.3) Only manager who eventually called by the afternoon is not actually a manager of this property but of the other newer property. She obviously is not schooled on authentic customer service because I could feel she just wanted to \"manage\" the situation as quickly as possible without actually speaking to me human to human. I felt absolutely zero empathy from this woman on what I was going through. She also obviously did not HEAR what I said because at the end of the conversation she took zero action. I'd give her an F for failing to truly listen.This is supposed to be a premier property in the II network but the customer service is so below par what I am used to in properties that ARE premier its almost unbelievable. Perhaps there are better personnel here but in the nearly 24 hours I've been here I've not come across them yet.My issues are that the room itself is underwhelming not in terms of basic amenities (which in fairness they do have) but things like wet brown spots on the white ceiling that one can accept in midling motels but a premier resort?As a recent stage 4 cancer survivor I am not very physically strong, I asked for help to have the pull out bed from the couch made up. The manager said she would have someone help me but no one came for a while. I called again to follow it up and when someone did come, she couldn't speak English, and she didn't know what to do. I had to give her instructions on what to do. I had to show her where the beddings are and to put the sheets. She didn't even put the sheets properly as one would expect someone from housekeeping would know how to. I had no choice but to do half of the work myself. She didn't even know where to put the couch pieces and made no effort to help arrange the other furniture so that the place could be functional and livable. She seemed really clueless. And when the bed was finally sort of made up (with lots of help from me moving around the other furniture besides), the bed turned out to be pretty uncomfortable with strange undulating curves. I decided to have this pull out couch made up for myself because my friend is coming and I want her to have a good experience and have the actual bed in the suite because there is no way she will be comfortable in this pullout couch.It seems that for the personnel I encountered mentioned here they are in dire need of education and lessons in the hospitality industry and a basic class on how do you help a guest make up a pull out couch bed.After the conversation with the manager from the other property, I called Interval International trying to get them to relocate me again, for I could not take being treated in such a condescending manner (trying to bludgeon me with her words and curt \"professionalism\") by a manager who is not even the direct manager of this property. Unfortunately nothing is available at the moment.So I called the Somerset Pointe Corporate Headquarters. The lady who answered the phone was kind enough to listen but could not connect me with anyone (at this time) of authority who could do anything about my situation.From this specific experience, I don't think this property qualifies within the \"premier\" resort category that Interval International had put them in. I hope someone from their organization reads this and does something while they still can, while I am still here, trying to find a solution to my issues." }, { "user_review_posted": 105, "user_total_helpful_votes": 40, "expertise": 0.0017391487103500002, "user_cities_visited": 53, "review_days": 0.002190580503833, "helpful_class": 1, "review_text": "We stayed 3 nights. The room was spacious, the location close to fisherman's wharf and the staff was very helpful. Parking was also available. Simple but good. We booked in advance and payed around 100 USD per night. The bus stop for the sightseeing tour is just 50m away from the motel." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.487951807228915, "helpful_class": 1, "review_text": "Great breakfast & social hour, short walk or uber to everything. Get a room with a view, totally worth it. Noises from the 19th floor pool can be annoying. Staff is absolutely top notch, can't say enough about them!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.8012048192771081, "helpful_class": 1, "review_text": "Having worked in the aviation world for over 25 years i have been lucky enough to stay in some lovely hotels, however i feel i need to let people know how wonderful the Loews is.I brought my wife to San Francisco to celebrate her 40th birthday, a surprise on xmas day and we flew out boxing day for her birthday on 29th. On arrival at the hotel we were met by extremely professional staff who offered us a glass of champagne which was nice. Check-in was a breeze and we were taken to our room (4805) on the 48th floor. Prior to the trip i contacted Michael Dunlap,assistant Chef Concierge who had kindly ensured we got the room with perfect view and to top it off a bottle of bubbles for the wife, I CANT THANK MICHAEL ENOUGH FOR HIS HELP ARRANGING THIS AND THE USE OF HOTEL CAR FOR SOME TRIPS OUT. Michael is a top professional who helped make this trip one to remember. The room was great, the view possibly one of the best views from a hotel room, yes we had clear skies each day but from the Golden Gate to Alcatraz you just couldn't get bored of that.MUST DO'S - ALCATRAZ, BIG BUS TOUR, all within walking distance 25mins, union square 15 min walk.OVERALL - Great trip made special by professional staff, a lovely hotel which gets a big yes for anyone thinking of San Francisco break." }, { "user_review_posted": 119, "user_total_helpful_votes": 21, "expertise": 0.0007464091230660001, "user_cities_visited": 45, "review_days": 0.400328587075575, "helpful_class": 0, "review_text": "Overall good appearance and very nice staff. We stayed in a smaller room with a Murphy-style bed. Room was updated and had coffee station, dishes, microwave, etc. Nice balcony too. Too cold for pool. Excellent location especially if you're going to T-Mobile Arena or Park Theater." }, { "user_review_posted": 16, "user_total_helpful_votes": 6, "expertise": 0.0017102504689390002, "user_cities_visited": 14, "review_days": 0.092552026286966, "helpful_class": 1, "review_text": "We have stayed in this hotel for our last few trips to Bangkok in the last 2-3 years. Great hotel and friendly staff all round. They have 1, 2 and 3 bedroom apartments which I felt is great value for larger groups. Breakfast was fine for us. However, wifi reception was not that good for our room (1801).Hotel is located within walking distance from Ratchadewi BTS station, one station away from Siam station. One can walk there as it is about 15 minutes walk to Siam Discovery although it is quite warm and humid. The BTS line also goes to Mo Chit station for those who likes to go to the famous weekend Chatuchak Market. Be warned - it is hot and humid. So be prepared.There are a few massage places less than 5 minutes walk from the hotel. Great foot massage at THB 200 per hour plus tips at your own discretion. There is a 7-11 store too plus some good hawker stalls.Overall, I will recommend this hotel to all who goes to Bangkok for holiday or business." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.737677984665936, "helpful_class": 0, "review_text": "Hotel was in a handy spot just 20 steps away from the cable car stop. Room was clean but refrigerator was a tad noisy at times. For the price hotel was average to good. One nice touch was the freely available free water. Staff were excellent." }, { "user_review_posted": 59, "user_total_helpful_votes": 24, "expertise": 0.0018645376900300002, "user_cities_visited": 33, "review_days": 0.29025191675794004, "helpful_class": 0, "review_text": "Like many people, I had a chance to wrap a business trip into some R&R recently visiting the Palms. With the recent acquisition of the property, many long time employees I spoke to sensed some uncertainty regarding the future of the property. The hospitality and service I received during my 4 day/3 night stay also could be summed up with the same word...uncertainty.There was no consistency throughout the stay, from the moment I checked into my Ivory tower room, and the front desk attendant attempted (3 times) to upsell me to a suite, then a higher floor room, then anything frankly to get more money out of me than the special I booked a few months back.The cardio center (Recharge) near the spa works for what it is - a good vacation go-to option to stay on your workout routine while away from home. The dining options in the hotel vary from very cheap (food court options including Mickey D's) to high end (N9NE Steakhouse). I had both ironically during my stay, and they were good, not great. The buffet \"special\" included in my booking on first thought seemed like a decent deal, but the options were uninspiring and cold.The casino, even at the height of the weekend (Saturday night) was never overwhelmingly busy. The pool remains one of the main draws to the Palms, and compared to some of the newer options on the strip, makes the place great if you can book it on a deal, otherwise shop around for better options." }, { "user_review_posted": 29, "user_total_helpful_votes": 25, "expertise": 0.0040749238091970005, "user_cities_visited": 15, "review_days": 0.6681270536692221, "helpful_class": 0, "review_text": "After 11 years in Dubai and quite some visits before to the restaurants and Amara Spa and never slept in the hotel.I have to confess that it is one of my favorite places in Dubai, within the Arabic style.I practice the so-called \"staycation\" and have some knowledge of some of Dubai best hotels in resorts, indeed among the best ones around the world.The personal in Park Hyatt is undoubtedly at the top of my list for the best ones.They really make you feel welcome and a valuable customer keeping the spontaneity and naturality ...simply amazing!!The hotel is already 15 years old but kept immaculately.The pool is my favourite with the palm trees in its interior and generous dimensions.Food at the pool was quite slow (we've waited almost 1,5 hours) and lost appealing through the years.The old traiteur, now Brasserie du Parc is an amazing place to have a an amazing breakfast, however, some of the food items, specially the cakes, could be more \"fresh\".\"Noepe\", the new spot, is the result of an amazing renovation from the previous place. It is simply an astonishing place to eat and Chill with that superb view of Dubai Creek. Creek Park and mainly Dubai skyline.The rooms are big and kept amazingly.The suite I've stayed, is simply astonishing, w huge spaces, and 2 terraces overlooking the Creek and Dubai skyline. The Aqua di Parma toiletries with generous dimensions are quite a detail.Undoubtedly a place to enjoy especially if you want to celebrate a special date w your spouse.Definitely, a place to keep going in the next months/years.Congrats to the team for the amazing work." }, { "user_review_posted": 126, "user_total_helpful_votes": 49, "expertise": 0.001777679698897, "user_cities_visited": 153, "review_days": 0.10514786418400801, "helpful_class": 1, "review_text": "I've stayed at this property several times over the years but the newly renovated pool area is AWESOME. I enjoyed laying on one of the little \"cocoon\" style lounges while gazing up at the many palm trees. There's bar service available too! The rooms are always clean and comfortable. Although the hotel is in the flight path, it won't affect you in your room, just at the pool - a little noisy but tolerable. I haven't tried the buffet but I hear it's fabulous. I've wanted to try the steakhouse but never get around to it, looks very elegant. Casual dining including Starbucks is available. I love the Mermaid bar, love the aquarium. Mi Casa mexican restaurant is my favorite, they always have interesting cocktail options including a TON of tequila choices Walk off your meal at Bass Pro Shops. I'm not much of a gamer but it appears that all varieties of gaming is available, including lots of slots. You will pay the resort fee but that will give you decently strong WiFi in your room. You can pick up free WiFi on the casino level at Starbucks. Free shuttle to the Strip is a great amenity. Close the airport too. Enjoy your stay!" }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 68, "review_days": 0.009309967141292001, "helpful_class": 1, "review_text": "The Staff ~Will, George, Brian, Dave, Joe, Susie, Nancy, Dennis, Kevin & June are fantastic. They answered our questions daily & always with a smile.. No extra Resort fee. Great Location, Beach, etc.!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.40361445783132505, "helpful_class": 0, "review_text": "Everything about the hotel was amazing. Front desk and housekeeping is super nice and helpful. Definitly try the breakfast it was one of the best ive had at a hotel. DO NOT use their parking garage, instead use Safeway grocery store across the street it's more cost effective and easy." }, { "user_review_posted": 116, "user_total_helpful_votes": 56, "expertise": 0.0022334082875800003, "user_cities_visited": 125, "review_days": 0.14950711938663702, "helpful_class": 0, "review_text": "Stayed at the Mayflower for 5 nights in September 2015 and loved it! The location was great for site seeing. We mainly walked to all of the landmarks/attractions but their was a light rail station only 1-1/2 blocks away for places that were further out. The hotel is very clean and up-to-date and the staff were all very friendly. And, we have to give a \"shout out\" to front desk clerk Gemma on her restaurant suggestion of Giovanni's--very quaint little place with fabulous food that we wouldn't have spotted without her recommendation! Also close to the hotel, we enjoyed The Dirty Martini which she recommended!" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 26, "review_days": 0.11938663745892601, "helpful_class": 1, "review_text": "We stayed in a suite that was called a Scenic Ocean View Family Suite. We loved the size of the room and how it was set up with 2 bathrooms. The MAJOR problem was the pull out queen sized bed. If this is a \"Family\" Suite, then it is probably typical that someone will be sleeping on the pull out bed. It was the WORST quality bed of any suite/villa that we have ever stayed in. No person, or child of any age, should have to sleep on something so old and cheap, especially at this high quality resort and for the price of the suite. We have experienced MUCH nicer pull out couch beds, so I know that they exist. I feel that for the price we paid for the suite, the second available bed should have been at a MUCH HIGHER quality. After the first night when it squeaked all night and hurt my kids' backs, we asked for an adjustment and for extra padding. It was only slightly better, and certainly not up to par of what it should have been. It really needs to be replaced! If we had known the pull out bed would be so terrible, we would have opted for 2 rooms, with the 2nd one having 2 nicer double beds instead of the terrible pull out couch. The resort does have a great staff and the best thing it that it is not crowded and very relaxing." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.348302300109529, "helpful_class": 0, "review_text": "The hotel itself is not that bad, rooms are new and clean and most of the staff is nice.However, we booked a suite for 4 people and when we arrived at the hotel we had only a room with one bed and one bench without bedding... When we explained the situation to the staff and manager, we have been promised that they will do something to solve this issu (either upgrade on bigger suite or arrangements on our room to fit 4 people). Unfortunately nothing happened...Breakfast is minimalist as well and room was dark (not powerful enough bulbs)Considering this experience I cannot recommend this hotel and will look elsewhere for my next NYC trips." }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 12, "review_days": 0.542716319824753, "helpful_class": 1, "review_text": "Friendly, efficient staff! Helped us from the moment we reached. It was my family's first time in San Francisco and we were unsure of what to do so we asked the concierge and they provided us with a map, and clearly told us where to go and what to do! They were extremely knowledgeable.The rooms were comfortable and the housekeeping staff were extremely friendly and helpful! The meals from the in-house restaurant may be on the pricier side but are definitely worth it! I would recommend trying the Shrimp Pesto Gnocchi with some garlic bread. It was mouth-watering and delicious and was delivered to my room before the expected time!Overall, Club Donatello is a family friendly hotel and in the heart of the city! Between the many restaurants, cafes, malls, etc. you won't get bored!" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.030668127053669003, "helpful_class": 1, "review_text": "We were quite a large group in town for a family wedding. The lobby was very comfortable with nice fireplace as it was February. Jimmy's Grill was excellent and accommodated our impromptu gatherings perfectly. Nice private area at the back. The staff was so pleasant and the shuttle was ideal to get around town to all the sights. Pool and hot tub were heated so we swam despite the cold weather. Perfect compliment to our first experience of Seattle." }, { "user_review_posted": 163, "user_total_helpful_votes": 83, "expertise": 0.002361790574363, "user_cities_visited": 106, "review_days": 0.08433734939759001, "helpful_class": 0, "review_text": "We were very satisfied with our stay at this hotel as we could leave the motor for 3 days and explore the city by public transport and walking . We got the bus to union sq and could walk back through Chinatown . Fisherman's wharf was a short stroll and there is a 2$ beer available just up the road , with a decent sized clean room what more could you want" }, { "user_review_posted": 105, "user_total_helpful_votes": 21, "expertise": 0.000860642171466, "user_cities_visited": 277, "review_days": 0.14895947426067901, "helpful_class": 0, "review_text": "Room was nice, appeared to be updated fairly recently. Had a burger in the bar, order Medium, it came well done, not so good :-( The conceirge lounge was one of the best!!!! Offering hummus, chicken salad, chicken kabobs, babbaganoush (sp), olive spread, all very good. Not high-end restuarant good, but very good. Conceirge lounge host was very friendly, nice lady.The hotel is a block from the Admas-Morgan Metro station and two blocks from the zoo and close to the National Cathedral." }, { "user_review_posted": 533, "user_total_helpful_votes": 213, "expertise": 0.001829801355075, "user_cities_visited": 172, "review_days": 0.558598028477546, "helpful_class": 1, "review_text": "The Melrose Georgetown hotel is a pleasant hotel with relatively large rooms and comfortable beds. The rooms are clean and the staff is, in general, friendly and attentive (although they were not very accommodating when requesting for a late checkout).The location is close to Georgetown (not IN Georgetown) and walking distance (30 minutes for the fit) to the Mall/ Whitehouse.All-in-all a good pick when in Washington!" }, { "user_review_posted": 46, "user_total_helpful_votes": 45, "expertise": 0.0046390244136450005, "user_cities_visited": 37, "review_days": 0.6133625410733841, "helpful_class": 1, "review_text": "Stayed at the Cal for three nights and was pleasantly surprised about the room quality and service by hotel staff. Remodeled room was clean and comfortable. Room rate was $259 total with tax for three nights (Wed-Fri). No resort fee and free parking were bonuses. There was some Fremont Street noise but we were able to drown it out by running our AC fan on low and that helped a lot. Casino is full featured with a nice variety of table games and slots. Lots of video poker and legacy coin machines which is old-school quaint. Would definitely stay again!" }, { "user_review_posted": 60, "user_total_helpful_votes": 68, "expertise": 0.005391886424657001, "user_cities_visited": 279, "review_days": 0.9326396495071191, "helpful_class": 0, "review_text": "I can\u2019t say enough about how upbeat and friendly the entire staff was. I felt like I was at Disney world with energy and genuine interest that every need is attended to. The morning coffee was so good. The afternoon champagne, what a treat!A special acknowledgement to the W Insider, DeJuan Evans. What a gem! A wealth of information,enthusiasm and a sweet smile. We were so impressed.The rooms were clean and adequate (didn\u2019t spend much time in the room). I must say it was kind of loud. We could hear entire conversations in rooms close to us.The lobby was fabulous and quite comfortable too." }, { "user_review_posted": 28, "user_total_helpful_votes": 27, "expertise": 0.0045711763685940005, "user_cities_visited": 230, "review_days": 0.37349397590361405, "helpful_class": 0, "review_text": "What a great way to spend your last night of vacation in California. Drinks, dinner and being sung to from a boat in the Tonga Room, followed by a stroll through time and fantastic nights sleep in this historic hotel. If only the walls, elevators and rooms could talk, oh the tales they could tell. Every where you turn there is a blast from the past and you can picture the rat pack, Tony Bennet, and dignitaries walking around brokering deals and being fabulous..I felt lucky to stay there and our view from the tower rooms was fantastic. The fewer garden is lovely and the Tonga Room is a trip; where else can you go have dinner and have a band sing to you form a pool indoors? I felt like I was back in Hawaii. So much fun. Thank you for a wonderful night." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.694961664841182, "helpful_class": 0, "review_text": "Spent 5 nights here for work, it's near my office and the price was right so I figured why not. All the staff I interacted with - front desk, cleaning, etc - were fabulous from start to finish. The complementary 'turndown' service included two little chocolates and a bottle of water, which was a nice touch. The restaurant in the ground floor was nice enough and didn't have the hotel-price-inflation syndrome I've come to expect from hotel restaurants. The location of the hotel speaks for itself, so I won't dwell on that.The rooms, however.. the rooms.My room was right next to the elevator yet still pleasantly quiet. It was small as to be expected when you're at a hotel in an old building which wasn't built as a hotel. My 'window', if you can call it that, was corrugated, frosted glass about 2 feet by 6 feet. As best I could tell it was looking out onto an air shaft or alleyway of some sort - I couldn't see through it clearly, and there wasn't much light that came in through it. The lighting in the room was all really harsh. They were all CFLs of varying but not great quality.I was in a wheelchair-accessible room. The sliding door to the bathroom stuck something fierce, it was really hard to pull it open and closed (for reference - I'm able-bodied, 36, male, in good health and lift weights). The sink was outside the bathroom, so I had to go back and forth between the two constantly. The fan in the bathroom was so loud I preferred not to use it.On the upsides: the mattress and sheets were nice, and the furniture was pleasant enough. I liked the shower head. Even the TV was better than your average hotel TV. It's clear they paid attention to the details like this, and they're making the best of it." }, { "user_review_posted": 168, "user_total_helpful_votes": 87, "expertise": 0.002403808262795, "user_cities_visited": 183, "review_days": 0.524644030668127, "helpful_class": 0, "review_text": "I stayed here for four nights. Check-in, when not busy, is great. However, there frequently were checkin lines.Rooms were well laid out but very very noisy (street and diners on the patio of he 16th floor restaurant). This made sleeping quite difficult.Internet and AC were both excellent.House keeping - hit and miss. First night there were candy wrappers under a chair, first two nights towels weren't replaced. However, a call to house keeping resolved very quickly.Location is great but Trump brand not optimal. Protesters across river, etc.I have mixed feelings as to whether I would stay here again. If they changed hotel banner then I would." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.274370208105147, "helpful_class": 1, "review_text": "The young men at the front desk were most helpful to us on our 20th anniversary trip. The vibe of the hotel was fun and modern. We found great hole in the wall places to eat that were within was walking distance.Transportation to everything was close by as well." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.439759036144578, "helpful_class": 2, "review_text": "This was the perfect hotel to explore Waikiki for first time - across from lagoon (walled) beaches and easy walks to everywhere. Tiki Grill rooftop bar & restaurant has oceanfront views, music, etc. Towels & chairs provided for beach, and easy walks to stores, groceries, restaurants, super-fancy resorts, etc. Will definitely stay here again and island friends (\"locals\") were impressed with the view from my room. $32 round trip to/from airport on Speedi Shuttle, so don't fuss with a car (parking $32/night!), just book some tours and enjoy!" }, { "user_review_posted": 131, "user_total_helpful_votes": 52, "expertise": 0.0018167989468120002, "user_cities_visited": 35, "review_days": 0.060240963855421006, "helpful_class": 1, "review_text": "Extremely well located (Short walks to Metro and major attractions), Business atmosphere, but the rooms, size, in room services and facilities seem like a Four Seasons Hotel, really! Pricey compared to other Holiday Inns. One bad comment; buffet breakfast is of very standard american style quality and selection, besides being pricy. No nearby restaurants except Starbucks!" }, { "user_review_posted": 7, "user_total_helpful_votes": 8, "expertise": 0.005438123610914, "user_cities_visited": 158, "review_days": 0.972070098576122, "helpful_class": 1, "review_text": "Nice hotel but definitely not up to standard for a 5* hotel.Rooms come with very basic amenities: just one shower gel, shampoo, conditioner, bar soap. Walk in shower is equipped with a regular shower head. Relatively old tv system.Also, I requested a toothrush as I forgot mine and I had to make 3 requests to get it delivered.Room comes with complimentary coffee but it's cheap instant coffee! It'd be ok at Motel 6 but not a 5* hotel!Also I booked a room with strip view but it really only had a partial view of the strip and nothing impressive at all.And then come resort fees: they charge $45 for WiFi, pool, fitness access but pool closes at 4 pm and WiFi is very slow. It's really a rip off and a way of hotels to make extra money.I raised all these issues to the front desk. A manager came and basically told that it's normal and I have to be ok with all these problems. Extremely poor and unacceptable response and customer service for a place that pretends to be a luxury hotel. I'll definitely consider another luxury resort of my next stay in Vegas." }, { "user_review_posted": 125, "user_total_helpful_votes": 47, "expertise": 0.0017151053734960002, "user_cities_visited": 33, "review_days": 0.6845564074479731, "helpful_class": 1, "review_text": "It\u2019s a newly renovated hotel in a great location. Hop on the bus and it takes you to fisherman wharf, pier 39 or union square. It\u2019s across the street from the bay bridge. If you still haven\u2019t decided to get a bay view or not do it now. You won\u2019t regret it. We had a city view the first night and we upgraded to bay view and loved it. Staff is friendly. I would like to thank Linh, Harvey and Devin for being so amazing for the whole week we were there. Highly recommend!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9277108433734941, "helpful_class": 0, "review_text": "Really enjoyed my stay at this place - the staff is super friendly and housekeeping is amazing. The rooms are nicely decorated however, they are refurbished not a brand new development. Overall I would stay here again as the staff made the difference!" }, { "user_review_posted": 13, "user_total_helpful_votes": 9, "expertise": 0.003250749030292, "user_cities_visited": 6, "review_days": 0.7382256297918941, "helpful_class": 0, "review_text": "We had a family emergency with a loved one in the ICU at Swedish Hospital a block away. There could not have been a more convenient place to have stayed. The hotel has very large room and excellent accommodations." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.061336254107338006, "helpful_class": 0, "review_text": "Fun place to stay, friendly staff, location is great, very personable. If/when I return to Seattle, Hotel Max will be first on my list. Lots of perks included with stay and definitely a one of a kind experience." }, { "user_review_posted": 21, "user_total_helpful_votes": 3, "expertise": 0.0005832190539240001, "user_cities_visited": 21, "review_days": 0.14731653888280302, "helpful_class": 0, "review_text": "The beginning of our 11 day cruise vacation so we arrived two days early to do a little sight seeing in Seattle. It was so easy and convenient to get to the hotel from the Tacoma and Seattle airport by the LRT. $3.00 and a quick train ride and we were there. From deplaning to arriving at the hotel was an hour. The hotel was great great location." }, { "user_review_posted": 171, "user_total_helpful_votes": 110, "expertise": 0.0030126992791840003, "user_cities_visited": 63, "review_days": 0.9085432639649501, "helpful_class": 0, "review_text": "We are Plat-w/DRI. We had to wait till 730pm to check-in because the room was not ready/clean. I brought this up to management, I got sorry and would look into it. We were there a week and Management never goy back to us.Helpful tip: self park physical across the street(illikai marina-garage) for 10$ cheaper per day. We like this place, we stayed here last year 28days. This year we are at 26 already. The pool staff and restaurant staff are good people and our favorite at the property." }, { "user_review_posted": 61, "user_total_helpful_votes": 45, "expertise": 0.0034711482283390003, "user_cities_visited": 136, "review_days": 0.525739320920043, "helpful_class": 0, "review_text": "We spent one night here, and didn't use the public facilities other than the workout room. The room was modern, fairly sized, clean, and quiet with a nice view of the Bay Bridge. The bed was very comfortable. There was minimal decoration in the room, other than some oddly undersized pictures on the wall. The bathroom was a disappointment, with a basic tub/shower combo and very poor shower water pressure, single sink and tiny toiletries. More motel quality than boutique. In general, all the basics are here, but not much more." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.914567360350492, "helpful_class": 0, "review_text": "I'd previously stayed at the primary Caesars palace rooms, specifically the Augustus tower, which were great rooms.I assumed that since it was in the same building, comparable (slightly higher) pricing and same owners that the Nobu would be of similar quality to the rooms id enjoyed before.It just wasnt.The lighting is VERY dim, equivalent to one of those old cheap plastic flashlights you would have bought in the 90's. There is now bathtub, which is in stark contrast to the full sized jacuzzi tubs in the main hotel.Finally the additional lock on our door was hanging on by a screw, looked as if someone had kicked in the door and just not repaired it.Even with all of that the room could have been salvageable if not for the indifferent customer service.The concierge quoted us the weekday brunch prices for the evening buffet, effectively causing us to wait in line for 30 minutes to find that the price per person was double that what we had been quoted.Was also severely underwhelmed with the text chatbot/customer support as well. It asked me what my experience was thus far and I indicated a 3/5 star review at first, which ive since adjusted to 2 after additional experience. The chat rep(likely bot) convinced me to tell them what my issue was, got me to indicate directly to it what I would want to have fixed to adjust my experience/rating, but then when I indicated that I COULDNT go to the front desk, as I was out at an office working, it shut me down and said it wouldnt help me any further.Fix your customer service, consider adding some additional optional lights and this would be an acceptable hotel experience." }, { "user_review_posted": 50, "user_total_helpful_votes": 27, "expertise": 0.002511309720842, "user_cities_visited": 494, "review_days": 0.338992332968236, "helpful_class": 0, "review_text": "5 minutes walk form Foggy Bottom Metro Station in a very quiet historic street. Friendly and helpful staff. We had a room with a kitchenette (Microwave/Fridge Freezer/Kettle/Tea/Coffe/ Water/Cips/bowls/glasses/knives and forks etc).There is a small grocery shop (7) around the corner or a massive grocery store nr Foggy Bottom metro about 6 minutes away.Apart from its own Restaurant there are plant of places to eat nearby 5-10 minutes walking. We tried several. Ciso was good but Notti Bianche - Italian Restaurant was excellent (4 mins walk).on the down sides - Internet on the 4th floor was pretty awful and the safe didn't work, but these are minors. We had a great stay there and if we come back will book again." }, { "user_review_posted": 38, "user_total_helpful_votes": 23, "expertise": 0.0028281561235090004, "user_cities_visited": 134, "review_days": 0.099123767798466, "helpful_class": 0, "review_text": "Edgewater is a nice property in South beach and we are glad we chose this one out of the countless options here. The service was awesome and the front desk staff is very friendly and courteous. In addition to breakfast, they also have a complimentary happy hour at the roof top at 6 pm where they serve wine/beer. Even though the parking was expensive at $35/day, the valet service was impeccable.Overall, A good choice for sun worshipers headed to Miami" }, { "user_review_posted": 13, "user_total_helpful_votes": 19, "expertise": 0.006985290997207001, "user_cities_visited": 111, "review_days": 0.041621029572836005, "helpful_class": 1, "review_text": "Great and cheap hotel to stay in the middle of the Bangkok. You will get older, but very clean rooms, nice pools, beautiful views and shopping just below the hotel Lobby and around the hotel itself. Only one BIG minus is overpriced internet. In 2015 it was riddiculous to pay 650 Baths for 24 hours of access." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.8608981380065711, "helpful_class": 0, "review_text": "This hotel was suggested by a friend. At the arrival we tough that it was bit isolated because could not see any commercial center nearby. But everything is near. The rooms are very spacious and bathroom also. All very clean. The staff is very friendly and respectful. The swimming pool was very nice and again the staff very friendly." }, { "user_review_posted": 1, "user_total_helpful_votes": 6, "expertise": 0.029019088602008, "user_cities_visited": 1, "review_days": 0.14731653888280302, "helpful_class": 2, "review_text": "Sad, tired, no pool, only one restaurant open on a Monday and that was last decorated decades ago. Room was noisy, smelly, overlooked by the lift lobby. $15/ day to use the gym. Not worth $500 a night" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.48959474260679003, "helpful_class": 1, "review_text": "I ordered a cup of tea ( no tea maker in the room) and it was for $19!!! The service was pathetic and rude. The staff was not trained well. Rooms are dark and with no views.Would never stay here againRohiy" }, { "user_review_posted": 134, "user_total_helpful_votes": 76, "expertise": 0.002643189217764, "user_cities_visited": 179, "review_days": 0.365279299014238, "helpful_class": 0, "review_text": "Stayed for one week. Resort complex with large pool, spa, fitness centre and bar.Fantastic accomodation . Very clean and nice service from staff.About three miles from strip but easy taxi ride. Great if you want to avoid the bustle of the strip and relax." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.187842278203723, "helpful_class": 1, "review_text": "Was in Chicago on business. This property has the sexiness of theHotel in Vegas but not quite as plush. Rooms are good sized which is nice. Complimentary drink was like heartburn in a glass, continental breakfast was lame and pricey. 4th floor bar was hopping for a Wednesday night. Service was great at the hotel, especially the bellhop, front desk and Valet staff." }, { "user_review_posted": 29, "user_total_helpful_votes": 26, "expertise": 0.004242334311162, "user_cities_visited": 56, "review_days": 0.150054764512595, "helpful_class": 1, "review_text": "We had an enjoyable stay at Hotel Five, it was easy to get to from the airport - Link train all the way to the end of the line and then a 10 min walk, check in was quick and easy and reception staff were very helpful, pre-empting any questions we had. The hotel is located close to lots of great food and bars, and walking distance to all major sights. The building itself is obviously an older building which has had a makeover and the decor is fun and modern. Rooms are a good size, well appointed and very clean. The staff were all really friendly and helpful. The only only drawbacks we found were, our room was very noisy in the mornings - obviously this is not really preventable, and to be fair, the hotel did provide earplugs. Also, it was quite easy to hear guests in the hallway areas from inside your room and the WiFi seemed to stop operating around 9pm each night. Sadly, our experience was spoiled a little by other guests on our floor smoking cigarettes and other substances, but staff did indicate they would address the issue when we brought it to their attention, however this didn't stop the same issue occurring the next evening. All in all, would we stay again? Yes, Hotel Five provided convenient accommodation which was of a good standard and good value." }, { "user_review_posted": 19, "user_total_helpful_votes": 32, "expertise": 0.008066342619209, "user_cities_visited": 15, "review_days": 0.9989047097480831, "helpful_class": 0, "review_text": "We stayed here for 7 nights, amazing hotel. Nightly music, pool open late. All the staff was super friendly, helpful, remembered our names. The hotel smells great!Hotel is right on the beach and walking distances to everything.If possible book an Oceanview!Restaurants located inside the hotel, prices are on the higher range. Quality and presentation worth every penny.There is a gym located in the gym with all your basic needs." }, { "user_review_posted": 35, "user_total_helpful_votes": 12, "expertise": 0.001554199965322, "user_cities_visited": 20, "review_days": 0.559693318729463, "helpful_class": 0, "review_text": "In my opinion, value for value, it is one of the best hotels I've ever been. Really pleasant rooms, great service and primo location! I think that if you need to spend a few nights in Bangkok as a tourist, that likes good things in great prices, you should check it out." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.496714129244249, "helpful_class": 0, "review_text": "I loved the way the hotel and rooms were decorated. My view from a corner room was amazing, it made the money spent on the room well worth it. The staff was extremely friendly and very helpful. I will definitely go back in the future." }, { "user_review_posted": 115, "user_total_helpful_votes": 149, "expertise": 0.006179928903472001, "user_cities_visited": 159, "review_days": 0.8937568455640741, "helpful_class": 1, "review_text": "This is by far the worst Ritz Carlton I have ever stayed in. Why they have five stars is beyond me. The rooms are nothing special. The bathrooms are very dated. The shower is a challenge. There is just one whole in the wall whereas water comes out ! Mirrors in the room forget it. If you need to get dressed you have to do this in the bathroom. Storage facilities for your cloth negative.Service in General not friendly at all. There are no shoe horns in the room. I was calling the front desk to provide me with a shoe horn and I am still waiting for that......In general I will avoid this Hotel and I will never come back.This is not a five star hotel but they charge five star prices !" }, { "user_review_posted": 46, "user_total_helpful_votes": 15, "expertise": 0.0014727823112600002, "user_cities_visited": 30, "review_days": 0.7261774370208101, "helpful_class": 0, "review_text": "Arrived late in the city, and the room my assistant booked was not as described so the staff had to upgrade me to a suit, The room is spacious with modern technologies. However the service is less than desirable, they were very kind to send an amenity addressed to me but the message was not relayed to why I was in SF. The amenities also was after 8:30pm when I left to dinner so I didn\u2019t use it after return back. The location is good, view isn\u2019t the best, again rooms are great! The bar had good service and drinks ." }, { "user_review_posted": 12, "user_total_helpful_votes": 5, "expertise": 0.0019125381588140002, "user_cities_visited": 12, "review_days": 0.265060240963855, "helpful_class": 0, "review_text": "very welcoming hotel it was efficient and also very clean, we had a junior suite which was faultless really, we were only there for 3 nights while we did the sights in the city so it was a base of a high standard and very reasonably priced. would we have used it to stay for a 10 day holiday in Bangkok...Not really as the pool was 90% indoors and small, fine for a passing through stay like ours, but its not really a tourist holiday hotel. breakfast was very good and we did dine one evening and that was also ok." }, { "user_review_posted": 41, "user_total_helpful_votes": 7, "expertise": 0.000718547403944, "user_cities_visited": 16, "review_days": 0.20372398685651602, "helpful_class": 0, "review_text": "We spent Christmas in Chicago at the Thompson! There is nothing like Chicago at Christmas and the Thompson made our holiday very special. Everyone was terrific and went the extra mile! They made us feel like family! Thank you Thompson for helping create special Christmas memories!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.570098576122672, "helpful_class": 0, "review_text": "Avani Atrium Bangkok is situated in a very strategic location near malls, a BTS station, restaurants and many more. Although the road in front of the hotel can get very jammed, the hotel has its own spacious drop off area away from the hectic public roads. Upon arrival, we were greeted and helped with our luggage all the way to our room. The staff were very helpful during the check in, check out process and any time we needed a metered taxi.The staff provided us with an interesting hotel tour. They showed us the restaurant, massage centre, gym, swimming pool, executive lounge and the helipad! It was an unforgettable experience visiting the helipad and having a 360 view of Bangkok city. I would not recommend heading up to the helipad at mid day (in which we did) as you'll burn (literally) yourself under the blazing sun!We stayed in the Deluxe Skyline Room and was given access to the executive lounge. The executive lounge was a cozy place to hangout and have some drinks and snacks. Breakfast is also served here for guests staying on the executive floor or guests that have access to the executive lounge. The breakfast had a wide rane or foods to select from, and also a few interesting a la carte items to order such as eggs benedict, miso soup and waffles. Besides that, there are also light snacks served during lunch time and dinner time.Our room was very spacious with a stunning view of the city. The room had all the facilities expected such as a TV, wardrobe, mini bar, kettle, cups, tea & coffee, coffee table and so much more. The bed was large and comfortable enough to knock us out till we missed our morning alarm! The toilet was very clean upon arrival and had a shower, toilet and sink. The shower was really powerful, although we had a slight issue of having hot water when showering at 2AM, after a long day out.We managed to also use the swimming pool and gym. The swimming pool is large and nicely designed with some aspects of nature. There is also a poolside bar and kids pool. The gym is one of the better gym I've seen in a hotel. The gym is large and equipped with a lot of equipment. There is also a studio next to the gym that hosts fitness classes such as yoga.Our 3D2N stay with the hotel was a short but memorable one. The staff were friendly and nice enough to show us around the hotel. Providing us access to the executive lounge was also a great add on! If you're looking for a hotel stay in Bangkok with a great gym and pool, definitely consider them!" }, { "user_review_posted": 31, "user_total_helpful_votes": 14, "expertise": 0.002082198801934, "user_cities_visited": 458, "review_days": 0.002738225629791, "helpful_class": 0, "review_text": "The location is great with easy walking distance to Union square. Rooms very small and our tv didn't work. However due to this inconvenience the lady upgraded us to a larger room but it was very dark and unfortunately the shower didn't work.Free wine tasting and cheese at 5.30pm. Complimentary coffee available in room and lobby.Rooms ok for a nights sleep at a good price for the city. Bed small for a couple but clean and comfortable.Parking meter outside the hotel $2 an hour. Nearby car park is $29 for 24 hours.Continental Breakfast is included -cereal croissants juice toast tea and coffee." }, { "user_review_posted": 9, "user_total_helpful_votes": 4, "expertise": 0.0020473966187300003, "user_cities_visited": 8, "review_days": 0.642387732749178, "helpful_class": 0, "review_text": "The Narai seems bustling and modern in the lobby area. The rooms are super out of date and the carpets dirty. The doors slam and you can hear people coming all hours of the night. The ac doesn\u2019t work well. The breakfast buffet is okay, good cinnamon rolls and real espresso. The pool was nice, but very deep. We had a good time but I probably wouldn\u2019t choose to stay here again." }, { "user_review_posted": 4, "user_total_helpful_votes": 4, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.11500547645125901, "helpful_class": 1, "review_text": "I've been staying 5 night in June for business in this new hotel not far from Burj Khalifa. The staff is helpful and very well trained.Large rooms, large bathrooms with both shower and bathtub. Very quiet rooms and with nice decor.The 2 restaurants inside are very good, though the indian one a little bit expensive-" }, { "user_review_posted": 4, "user_total_helpful_votes": 15, "expertise": 0.018095553348780002, "user_cities_visited": 95, "review_days": 0.7261774370208101, "helpful_class": 1, "review_text": "Checked in to discover we were assigned a lovely room with two beds - for our 17th anniversary. Tried to call the front desk only to find out the phone didn\u2019t work. Walked back down to the front desk to be told we were unable to move rooms. I booked and fully prepaid a wonderful king room in February. Guess I should\u2019ve reconfirmed the bed in my reserved KING room before we arrived. Immediately headed out to meet friends so we didn\u2019t use the room except to change. Came back at 3am to find you have to hold the handle down to fully flush the toilet & it runs unless the handle is jiggled multiple times...just like my first apartment. The previous reviewer who complained about the loud AC wasn\u2019t exaggerating. I brought ear plugs & could still hear it loud & clear. Day 2 we left at 8a & came back at 4p, left at 5p & returned at 12a - room still not made up. Housekeeping DID ask if we wanted it done during the single daylight hour we were getting ready to leave for the evening & we declined so I guess it\u2019s probably our fault it wasn\u2019t done. We departed day 3 at 7:30a & had no interaction with anyone helpful during our stay. When we told the front desk about the room the girl asked if we wanted anyone to come up & fix the issues. No, how about you just leave the room a POS you overcharge people for?! Issues never fixed so we left housekeeping a note on the toilet - maybe they\u2019ll show up before the next person arrives. Might as well have stayed home! The only plus was the outlet situation - you could\u2019ve charged 12 devices in the room!" }, { "user_review_posted": 7, "user_total_helpful_votes": 13, "expertise": 0.008905912580192, "user_cities_visited": 8, "review_days": 0.5941949616648411, "helpful_class": 0, "review_text": "Very nice hotel, close to the Waikiki beaches the staff well trained and very professional.the pool is very nice,the only thing he don't have is game room for the kids but give us Wii game coming to the room and install nice things.the valet parking always on time and don't forget the beach bag with towels and fruit nice Hawai water great we just love,thank you all the staff for making are saty great again!" }, { "user_review_posted": 6, "user_total_helpful_votes": 13, "expertise": 0.010408621133546, "user_cities_visited": 6, "review_days": 0.6971522453450161, "helpful_class": 0, "review_text": "I was pleasantly surprised to get a room on the top floor but that\u2019s all I really liked about this place. Should\u2019ve gone with Sofitel as both hotels are at the same price point. Front desk staff was not friendly and some folks seemed to be in a bad mood. Obviously this isn\u2019t the Four Seasons but little things such as a positive attitude at the front desk, which is likely the first and last point of contact with a guest, can go a long way." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.257940854326396, "helpful_class": 0, "review_text": "You can hear someone sneeze in the next room as though they were next to your ear. Seems pretty drug laden, not the usual party goers or travelers. New hotel but poor design and no amenities even though their website seems otherwise" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7535596933187291, "helpful_class": 0, "review_text": "I visited Chicago this past weekend with my family to participate in the Chicago Marathon. I was warmly welcomed upon arrival by Perry and Cody in Guest Services. Perry recommended places to go and explore while I was there, but after a long day I went to their bar, 20E for a quick bite. The restaurant manager and Jonathan were very friendly, and I had the delicious bruttata and a local Chicago lager. I was blown away by the room size, and the amenities in the room were a nice touch. We needed a late checkout due to the marathon, and the front desk was kind enough to assist with this extension. I work within the Two Roads family, and I felt so welcomed at this Chicago property! Perry assisted us with getting to the airport in a timely manner, and we were talking about our great experience all the way there. I will definitely be back in the near future! Thank you for such great hospitality!" }, { "user_review_posted": 67, "user_total_helpful_votes": 22, "expertise": 0.00148380902505, "user_cities_visited": 25, "review_days": 0.25903614457831303, "helpful_class": 1, "review_text": "We recently stayed at this hotel during an extended stay in town. We chose this hotel as it was well priced and there was a lot within walking distance. The hotel itself was nice and all the staff was friendly. The room was clean, and beds were comfy, the only real issue with the room amenities was the shower head is pretty low, so if you are taller it makes showering a bit cumbersome.Overall the hotel stay was pleasant, however, there was an incident with our room that cannot be overlooked. We left the room and took the \"do not disturb\" sign off the door so the room could be serviced. After a long day of being out we got back to our room to find the door was not shut, and could be pushed open. We checked the room and, luckily, found nothing missing, so we did not alert the hotel personnel. However, we did not have the room serviced again during the trip to avoid any potential issues. We had intended to bring this issue up when we checked out, but forgot to mention it, I think mainly because nothing had been taken and our stay was otherwise pleasant. I understand that things happen, but security of a guest room should be a main priority, and frankly leaving a guest room door ajar is unacceptable.I am sure this is not a normal guest experience at this hotel, but we would not stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.251916757940854, "helpful_class": 0, "review_text": "Skip down a little for the pointers.I would have given it 5 but I don't want to oversell this place, the hotel is nice the staff are funny and friendly. The only down fall I have to say is the location. I haven't went to the pool but there was people there enjoying it their gym room is pretty nice (12th floor) because they have free weights and not just a machine and treadmills.But the room, so while I was here for a few days I had friends rent a room at the Princess Sheraton in Wakiki and man oh man that room looked like butt compared to the rooms here. The room itself is nice and spacious but I wish the bathrooms were a little bigger.Bottom line.-nice room small bathroom-right by the freeway always hear cars(didn't stop me from sleeping)-Make sure you have uber or Lyft!! To get you where you need to go. (Ex 16$ from here to Wakiki)-explore the local area there are a few food joints around that are pretty greatPs: I had a awesome made, Annie, she told me some great food places to go and nice places to get some souvenirs (that aren't too over priced)" }, { "user_review_posted": 59, "user_total_helpful_votes": 25, "expertise": 0.0019468242079450002, "user_cities_visited": 380, "review_days": 0.33023001095290205, "helpful_class": 0, "review_text": "I/we have stayed here for years, every summer and fall. Sometimes more than twice a year. It is a great location, being near good restaurants and the Swedish Hospital and just far enough away from downtown.Their shuttle can get you downtown and to surrounding areas, or the new Capital Hill light rail station at Broadway is only a ten minute walk and goes straight through downtown and on to the airport.The great Lark Restaurant is just around the corner and Jimmy's is pretty good, too. It has a great bar and breakfasts cannot be beaten.The rooms are always well prepared and almost all are pretty quiet.The underground secure parking is nice." }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 5, "review_days": 0.656078860898138, "helpful_class": 1, "review_text": "A best hotel on the best place, Centra water gate pavalion. We found the room is very neat and clean, very accessible to all shopping malls. Very good front office staff, an elaborate B/F. we had Thai food in their restaurant, but we do not like the food," }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.16210295728368002, "helpful_class": 1, "review_text": "This hotel is awesome. We needed a place close to New York Presbyterian hospital. The staff were super friendly, courteous, helpful and professional. The location was convenient to the hospital and subway. The room was spotless and well organized. It was a haven during a difficult time. Will definitely come back. Thank you." }, { "user_review_posted": 162, "user_total_helpful_votes": 162, "expertise": 0.004744565817058, "user_cities_visited": 383, "review_days": 0.018619934282584003, "helpful_class": 1, "review_text": "Neither good nor bad. Just a typical motel in an unspectacular part of the city. Good location for Fisherman's Wharf and Golden Gate Bridge access.Room was large, furniture was rather dated. Bathroom was upgraded and water was fine. Wifi was inconsistent. Parking is a great plus. The lobby offers maps and apples, but is more like a glass room inside the parking area than a real lobby. Elevator access is inside the parking area as well, not in the lobby. An urban motel; one among many in this area. $5 per night for a fridge in the room. Blanket was thin. A/C unit worked fine. Like I said, just average." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.533953997809419, "helpful_class": 1, "review_text": "We flew in late without a hotel planned and found Hotel Zoe. Close to everything, spacious room with bath/shower and comfy bed! Would recommend. Great stay at a value price. Staff was friendly and helpful." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 12, "review_days": 0.25465498357064603, "helpful_class": 0, "review_text": "We enjoyed staying at this hotel while visiting with family during spring break. Our room was clean, quiet, comfortable and had a nice view of Diamond Head. Staff throughout the hotel were friendly and responsive to our requests. We enjoyed eating breakfast at the cafe by the pool in the morning before visiting with family.There is plenty to do in Waikiki, but if you didn't want to leave the hotel, there were scheduled activities revolving around Hawaiian culture that one could get involved in, you could lounge by the pool or go to the beach. (Be sure to take your water shoes with you because the sand is a little rocky).If you don't mind walking, (or take the trolley) many shops and restaurants are located on Kalakaua Ave. Also in the area is the aquarium and zoo.We enjoyed our stay at the hotel and definitely will stay there again." }, { "user_review_posted": 3, "user_total_helpful_votes": 7, "expertise": 0.011217771893044001, "user_cities_visited": 13, "review_days": 0.349397590361445, "helpful_class": 2, "review_text": "We usually stay at the Ritz Carlton, but so glad we stayed here! The staff are very professional and kind. The lobby is gorgeous and the rooms are very nicely decorated. We were very graciously given an upgrade. Would not hesitate to stay here again!" }, { "user_review_posted": 140, "user_total_helpful_votes": 23, "expertise": 0.000687252723002, "user_cities_visited": 221, "review_days": 0.065717415115005, "helpful_class": 0, "review_text": "Alinia,Gouzola, and Kea are the best. Alinia is just so friendly and does an outstanding job at the front desk. Alinia beautiful smile and bubbly personality has to brighten anyone's day. The rest of the staff was super to deal with as well. The valet parking is handy and the in and out service makes it a value. The hotel is nice but the staff makes the difference." }, { "user_review_posted": 24, "user_total_helpful_votes": 6, "expertise": 0.001103387399315, "user_cities_visited": 10, "review_days": 0.48302300109529006, "helpful_class": 0, "review_text": "Yes, the modernly decorated rooms are small but hotel rooms are just for sleeping. I shared a queen bed with my niece and it was fine. The room had a refrigerator, coffee maker and ironing setup but no microwave. The television only had basic channels if that matters, it does to a 15yo! Caution the water gets very hot!! The hotel is conveniently located to all the tourist attractions of Times Square. It is behind the theater featuring Aladdin and next to the one with War Paint. Wolfgang steakhouse is a few doors down next to the New York Times office. We walked to the Empire State Building one evening and felt safe. Hotel has a restaurant with great $10 options. Get the avocado toast for breakfast. I would definitely stay there again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.9063526834611171, "helpful_class": 0, "review_text": "Our family of eight couldnt have been happier with this Hyatt, location, cleanliness, staff service, food, helpfulness. We totally would recommend this to anyone. We stayed over a week and had easy access to all museums, Capital and White House." }, { "user_review_posted": 32, "user_total_helpful_votes": 37, "expertise": 0.0055031446540880005, "user_cities_visited": 171, "review_days": 0.274370208105147, "helpful_class": 0, "review_text": "Traveling with two other women on a girls trip ( all of us are grandmothers) and had a late arrival due to late flight.We were told that the 2 double beds we had reserved weren't available.The gentleman at the desk told us he would give us a room on a upper floor that had 1 queen and a roll out and would also give us free internet.iPromised he would have us moved to a double room the next day.We were staying two nights.The next day we called and asked to stay in the room,we liked it and the pull out sofa was very comfortable,they said fine and again we got internet free.Room was very clean and we called for extra pillows,seems likeI just hung up the phone and they were there with pillows.The concierge was excellent we went to him many times for info and he always stopped what he was doing to help us and give us very good recommendations.Ask for Alan you can't go wrong!!One other FYI we went out the door of hotel to the left and just at the corner if you look right there is a restaurant calledMel's diner,avoid at all cost!!" }, { "user_review_posted": 31, "user_total_helpful_votes": 4, "expertise": 0.000516100557744, "user_cities_visited": 167, "review_days": 0.073932092004381, "helpful_class": 0, "review_text": "I will go again it is a great great location. The staff are very friendly and welcoming. The rooms are clean and kept up well (updated, they are modern without losing the charm). Even the other guests are friendly." }, { "user_review_posted": 21, "user_total_helpful_votes": 5, "expertise": 0.0010455909164940002, "user_cities_visited": 12, "review_days": 0.7146768893756841, "helpful_class": 0, "review_text": "Coming from someone who has a difficult time sleeping in hotels, Nobu is perfect. Even though it\u2019s location is in the middle of the strip, the rooms are an oasis in the middle of all the Las Vegas chaos. We will definitely stay here again!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.080503833515881, "helpful_class": 0, "review_text": "I had an amazing experience at this hotel and the staff made it that much more enjoyable. Regarding laundry services, Humberto Cruz was extremely helpful and accommodating. When it came to receiving packages (as I had a lot), Omar Pereda helped me a great deal. Also, Kelly, at the front desk was very friendly! I greatly appreciated the service :)" }, { "user_review_posted": 29, "user_total_helpful_votes": 25, "expertise": 0.0040749238091970005, "user_cities_visited": 23, "review_days": 0.5443592552026281, "helpful_class": 0, "review_text": "We stayed at this hotel for a long weekend in Chicago (June 2017). All staff were great to deal with and the rooms were okay... but that's it, just okay. The renovation was complete and the hotel still felt average. I definitely would not stay at this hotel again for the money that we paid. There are much better options in the city for that price point (and slightly lower)." }, { "user_review_posted": 27, "user_total_helpful_votes": 49, "expertise": 0.008700413974605001, "user_cities_visited": 6, "review_days": 0.12267250821467601, "helpful_class": 0, "review_text": "When we checked in and then decided to walk outside we could not believe how close we were to the Space Needle and Seattle Center! Once we parked our car we never needed it again. Walked to the sights and museums. From Seattle Center we walked to dinner. Hotel was clean and staff was very friendly. Breakfast had a very large selection and many tables in the dining area. A perfect place to stay when visiting that section of Seattle" }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.27217962760131403, "helpful_class": 2, "review_text": "Upon seeing quite a few negative reviews beforehand, I was scared that my family would end up with a \"bad\" room. To our surprise and delight we were upgraded to the 38th floor with a wonderful view. Staff is great. Our room was great, still a little dated but definitely is kept very well and was made a little modern. We had all the utensils and equipment we needed for the kitchen. Although, there was no oil, and salt and pepper, but Safeway is just a 3-5 minute drive away. There is a $20 accommodation fee per night, but it's alright. Towels were changed daily, and bar of soaps were provided and left when needed. Towels can be borrowed on floor number 5. Wifi connection is 8/10, but sometimes buffers. Parking is not part of the hotel fee and is $20 a day, but apparently that is the cheapest around here. We bumped into a couple who said their hotel parking is $30. There is free parking along Ala Wai, and Ohua if you're lucky, might need to make a few rounds to try to score one. This hotel is only a couple of blocks away from Waikiki Beach. Really close to Leonard's, Zippy's, and the Rainbow Drive-In. Would def recommend this hotel!" }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.46549835706462206, "helpful_class": 2, "review_text": "The location is right in the middle of Waikiki, near the water and that's the only positive thing I can say. The room was disgustingly dirty. The staff was unhelpful and largely just didn't care about me the paying customer and my horrible experience. I couldn't figure out why until I spoke with the owner. Yeah, he's not a nice guy. He manages to leave some nice sounding responses that makes it seems like none of the issues people complaint about are his fault. If you stay here you will likely get sick or take home roaches or something. It is that dirty. I also couldn't sleep because of all the sirens and trash truck noise (all night long) and with a broken balcony door that wouldn't close all the way it was like having the tv on loud all night. It's impossible that all these positive reviews are real. They must be faked." }, { "user_review_posted": 225, "user_total_helpful_votes": 103, "expertise": 0.0021121286794900003, "user_cities_visited": 68, "review_days": 0.115553121577217, "helpful_class": 0, "review_text": "You pay dearly for bringing your car to a hotel, and good turnaround starts on entry and on exit. Marriott met the mark here. Adam was great; courteous, warm and informative. We had an upper floor, which helped muffle a lot of the street noise and the enormous nearby construction that make traffic dicey. We had breakfast and lunch. Lunch food was ample, and we we asked for a pickle to go with our turkey sandwich, we got two. It's a convention place, so relaxation is the lobby is an oxymoron. The room was clean and comfortable, tho the TV remote was sluggish, the tablet directory locked up and the Internet speed was so-so. Courtesy was the watchword. And when our electronic bill showed two charges for an honor bar that we never opened -- they were quickly corrected via online customer service. This was a business trip, and I had to work in my room -- and when I wanted service done and resolved quickly, they made it so. Nice job." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.130887185104052, "helpful_class": 0, "review_text": "The hotel is excellent and rooms also excellent. The facilities and service are amazing. Staffs are very kind and nice. They are ready to help you in anything. I am so glad that I selected Marriott and I am planning to stay again in October 2015 because of excellent service.Thanks to all staffs in Marriott." }, { "user_review_posted": 12, "user_total_helpful_votes": 3, "expertise": 0.001103387399315, "user_cities_visited": 31, "review_days": 0.14238773274917801, "helpful_class": 0, "review_text": "This hotel is great, nice and clean. Our room was huge with a really big bathroom. Our view was of the courtyard outside. Gym is also a big room with a great choice of equipment. Can hear the trains all day and night would be the only problem but apart from that this is a great place to stay. Breakfast is a bit pricey but Starbucks and diners are right next door, food is good from all around." }, { "user_review_posted": 45, "user_total_helpful_votes": 24, "expertise": 0.002478943690463, "user_cities_visited": 16, "review_days": 0.296823658269441, "helpful_class": 0, "review_text": "This hotel is a great choice if you spend a great deal of your time and want to see the Georgetown area. It is very difficult to find parking. If you stay in the mall area and also stay way out of the district, it is very time consuming. You are better off paying the additional funds for a better location. If you have young children, do yourself a favor and stay in town. Also, most hotels have parking and it averages 50.00 per night. There is also city tax. The food was very good was excellent. But be prepared for the high prices. The staff was very attentive. Valet parking was very quick. We did eat breakfast and loved it. In the end, the bill was over 600.00 for two nights. We had the room for about 48 hours, you can see where your dollar goes. In general, lovely hotel/experience. They have the Starwood program, which we were not a part of. The parking would have been no charge. I did fill out an application forms before we exited the property. I hope it can be used for this trip. Have fun.....summer needs include plenty of sun screen, hats.....winter bring very cold wind." }, { "user_review_posted": 78, "user_total_helpful_votes": 78, "expertise": 0.004744565817058, "user_cities_visited": 80, "review_days": 0.392113910186199, "helpful_class": 1, "review_text": "The Okra Prestige is very centrally located in Bangkok and approx. 30-40 minutes away from Suvarnabhumi Airport.The rooms are clean, nice and modern, with a separate rooms for bathtub/shower and toilet, a niche to place the clothes and luggage, featured with state-of-the-art decor and settings and great quality amenities.All staff (entrance, lobby, restaurants, breakfast buffet, reception, etc) were extremely attentive, service-oriented and friendly, the food at the restaurants (two restaurants: Japanese and international, breakfast is being served in both) delicious and fresh.We came with a driver and the hotel staff assigned him a parking space in the hotel garage for free during the short waiting times.Caught our eyes: Turndown service always put a nice paper origami crane on the bed, which was really beautiful.We stayed at Okular Prestige Bangkok for two nights and would have stayed longer if time had allowed. We will definitely return and check out the gym, spa and the infinity pool." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 4, "review_days": 0.422782037239868, "helpful_class": 0, "review_text": "The Grand Hyatt is impressive architecturally. Its front desk staff was gracious, and we had high expectations. But when we arrived at our room, we were greeted by a large hank of hair (perhaps an extension or a fall) atop the bathroom cabinet. It looked as if it might have been there for a long time. It was creepy, and made me concerned that others things in the room might not be clean. I had to use my cell phone to call for someone to come and remove it, because the phone in the room was also broken. I made three calls and then went down to the front desk with a photo to ask for help, but no one addressed this problem. When the cleaning crew came the next morning, they removed it, but I had to point it out to them. When I made this known to the management of the hotel, I received an apology but no offer of compensation. This is not by any means an inexpensive hotel. I was shocked and disappointed and outraged to pay what they charge and to have received such terrible service." }, { "user_review_posted": 1258, "user_total_helpful_votes": 1056, "expertise": 0.003965002446222, "user_cities_visited": 449, "review_days": 0.09967141292442401, "helpful_class": 1, "review_text": "You obviously won't get it, but Justin at the front desk will get a kick out of it. My wife and I stood behind a gentleman at checkin who was very demanding and just outright rude but Justin handled himself extremely well, was very professional and never once allowed the guy to get under his skin. So, by the time he was done and it was our turn, I thought I'd bring some levity to the checkin experience since we are owners at Ko Olina in Hawaii. While we didn't get what we asked for, Justin found us a room with a great view of the Strip and didn't forget to congratulate us on our Anniversary which was noted in the reservation. A great ambassador and a real pleasure at the end of a long 5 hour journey.We stayed in the old tower but our room was clean and immaculately maintained, although smaller than other vacation club units we've stayed in at other properties. Loved the valet service and the system they use. Bed was comfy, as usual. The other thing that I like about Marriott's vacation clubs is how quiet they are to the point that you don't even hear people in the hallways like you do in a hotel. Easy walk to the Strip for shopping, gambling and entertainment. Overall, another great Marriott experience. Highly recommend." }, { "user_review_posted": 24, "user_total_helpful_votes": 16, "expertise": 0.003126264298061, "user_cities_visited": 43, "review_days": 0.5531215772179621, "helpful_class": 1, "review_text": "ProsThe price was greatWe were in walking distance to the best shopping, a beach, and great restaurantsThe room was comfy and cleanThere was a small, but full kitchen in the roomThere was a free happy our with live musicConsThe elevator did not work for at least half of our stay and we were on the 5th floor, which is a lot of stairs after you've been out having a great time!" }, { "user_review_posted": 18, "user_total_helpful_votes": 11, "expertise": 0.002856547378228, "user_cities_visited": 10, "review_days": 0.6281489594742601, "helpful_class": 0, "review_text": "My son was accepted to a college in Chicago, and we needed a place to stay while he checked the school out during a student event. None of us had ever been to Chicago and I knew very little about the city, so I went online to find a place to accommodate all 4 of us. I am really glad that I found the Silversmith Hotel. Located in the Loop within walking distance to the college and many attractions, restaurants, etc., it was the perfect location for us. As we pulled up to the hotel, I was a bit concerned about the elevated train outside the door to the entrance (being from NYC, I am familiar with elevated trains and the noise levels that come within proximity to them), however, when I asked about our room location, I was assured it would not be an issue as they have double paned the glass windows.Upon arrival we were greeted by their friendly staff who informed us that there was an issue with our original booking and so the manager accommodated us with 2 king rooms that were next to one another and each had a pull out couch. This included a discounted rate which we appreciated.The interior is high modern with a hint of Art Deco. The rooms were perfection with high ceilings, large comfortable king beds, soft cotton sheets, blankets and a bathroom complete with our favorite Molton Brown products! The rooms were clean and well appointed. The few times we called the front desk for information or ice they were extremely helpful and attentive to our needs.I would highly recommend this hotel to anyone who is looking for an excellent boutique hotel in Chicago. We all had a really wonderful time in Chicago and the Silversmith made it possible!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.435377875136911, "helpful_class": 0, "review_text": "The staff are fantastic and made a fuss of us being on our honeymoon - better service here than at more expensive hotels. Very comfy bed. Get some wine for free for an hour. Great location too if you are just looking to explore San Fran. We would definitely stay there again!" }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 6, "review_days": 0.44249726177437004, "helpful_class": 0, "review_text": "I booked online and paid up front with a credit card. I attempted to use my debt card at the front desk but they refused and wanted my credit card. The first night and next morning and afternoon were nice and the driver I ordered and I had a lot of fun at the university village north of my alma-mature UofW. That Saturday evening I went to a recommended by the front desk and conceierage restaurant the three doors and was threatened and verbally assisted by their parking attendants which at the time numbered two. I had rented a bike on first avenue and could not find a rack to park it. I eventually wandered around and found a rack five blocks over and one block down on second. Some local Seattle cigarette smokers helped me. After returning to the restaurant jazz club bar the three doors I was able to relax to the music. The musicians ended their jam and as I walked up the hill to fourth, I was again threatened and verbally abused by the parking attendant. As I abruptly left Seattle scared,the night manager at the Monaco became abusive and refused to work with me on my bill which for one night was well over 400.00. As a return customer who was using all their benefits I was angry the spa would not help me, I was angry the restaurant did not exist. False advertising. Stay somewhere safe, not kempton properties." }, { "user_review_posted": 23, "user_total_helpful_votes": 9, "expertise": 0.0017894065214990001, "user_cities_visited": 14, "review_days": 0.841730558598028, "helpful_class": 0, "review_text": "I have had an excellent experience at the Darcy. I presented myself at 8:30 am and I was able to check in my hip room. The room has a great design, chic furniture, and very soft bedding. The front desk people were extremely friendly and courteous. I was also able to borrow a complimentary bike. The hotel is located two blocks from 14th street that is packed with restaurants, bars, and things to do. You cannot go wrong at the Darcy!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 191, "review_days": 0.12157721796276001, "helpful_class": 0, "review_text": "Our stay at the Kahala Mandarin Hotel and Resort was exceptional. We enjoyed both the food, and atmosphere throughout their hotel, and the beach front location was absolutely beautiful. We really appreciated the live Jazz music; which was playing at The Veranda lounge." }, { "user_review_posted": 674, "user_total_helpful_votes": 230, "expertise": 0.0015463794323350001, "user_cities_visited": 173, "review_days": 0.445235487404162, "helpful_class": 3, "review_text": "I stay in this Hilton property for one night in late March. In general, it is a pleasant experience.I have chosen my room via the Hilton Honor apps in advance. Lucky to secure a corner room 2369 as there are lots of windows and I can have a better look around the city.My room is big. There is a comfortable King bed, a sofa, a study facing the windows rather than facing a wall that is great, and a small corner as a closest. The bathroom is also of reasonable good size with shampoo, conditioner, body lotoin and soaps available.Though 23/F is high, actually I can still hear some traffic and noise from the ground. I would say it is a tradeoff in staying in a Hotel being located in the heart of the San Francisco downtown.The Wi-Fi connection throughout my room, the gym at 3/F and the restrautant at 2/F (lobby level) is great. Being a diamond member, you get complimentary premium Wi-Fi connection. Or otherwise, you need to pay for the Wi-Fi service!The fitness center at the 3/F is big and there are lots of caloric and weight equipment! It is also open 24/7 that is awesome.There are restautrants and bars at the lobby level. The buffet breakfast is one of the best as it contains not the typical Western style items but also a few Chinese and Japanese dishes. The waitresses and waiters are nice too! Note however that I speculate there is no room service available as I cannot find any room service menu inside my room, which is a minus.The location of the Hotel is great as it is close to many dining and shopping options. It is also a short 2mins walk to the BART that one can take the metro to the San Francisco International Airport. For UBER, the distance is about 17km." }, { "user_review_posted": 17, "user_total_helpful_votes": 5, "expertise": 0.001317574365065, "user_cities_visited": 7, "review_days": 0.5065717415115001, "helpful_class": 1, "review_text": "Cute and charming hotel with a homely feeling! The rooms are quite small, but very clean and the service is great!We loved that they have a hotel cat and that you can bring dogs too. If you are not fond of animals, this is not the right hotel for you!Be aware that the breakfast is light - coffee, juice and croissants." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.897042716319824, "helpful_class": 0, "review_text": "Stayed at the hotel last night on my business trip. Nice property, neat and clean, most impressive was their friendly service especially by their F&B staff including their manager. willingness to help and always be there to answer any questions and offer suggestions and do so with courtesy. Will definitely stay again!!" }, { "user_review_posted": 232, "user_total_helpful_votes": 90, "expertise": 0.0017730294071760001, "user_cities_visited": 71, "review_days": 0.29956188389923305, "helpful_class": 0, "review_text": "On check in we received an upgrade - the upside of being a hiltons honours member - we got a room on a high floor with an ocean view - balcony was small but did the job. Room was clean and decor modern. Staff were all really helpful and friendly. Very convenient for Waikiki beach and for the bus - which is a good service but it stops everywhere ! It was a bit noisy on our floor early morning but the bed was very comfortable so a good nights sleep was guaranteed." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 2, "review_days": 0.7185104052573931, "helpful_class": 0, "review_text": "Our experience was very enjoyable. The staff was knowledgeable, friendly, polite, and extremely helpful. My wife was craving nachos for an afternoon snack and the concierge went out of his way to find a place nearby, even calling ahead to make sure the item was on the menu.The room was comfortable and well appointed. We would definitely return." }, { "user_review_posted": 34, "user_total_helpful_votes": 12, "expertise": 0.001603156986064, "user_cities_visited": 16, "review_days": 0.50985761226725, "helpful_class": 0, "review_text": "This hotel is nice . The room was very small and the bathroom was tiny. But the hotel is 1 block from the beach and close to shopping and restaurants. It's also close to the zoo and aquarium ( a 10 to 15 minute walk , but it's not bad ) if you have a flight going out really late like 8pm I would look at paying for 1 more night when you book because they don't like late check out, the latest you can, after you ask them is noon , and they willl watch your bags which is nice. But you have to pay them , it's 2.00 a bag after 2 hour, and if you are going to try to enjoy the town or the beach and want to get cleaned up it is hard too. If you have a big party I would just pay for 1 extra night in 1 room. It might be worth it. The hotel has a nice small pool on the second floor ,it was clean and had chairs to sit at :)" }, { "user_review_posted": 74, "user_total_helpful_votes": 66, "expertise": 0.004219711270356001, "user_cities_visited": 71, "review_days": 0.10186199342825801, "helpful_class": 0, "review_text": "We recently used an annual Hyatt voucher for a last minute getaway in the city. We were pleasantly surprised that the Hyatt had rooms available at the last minute as the location was perfect for the restaurant where we were dining. Unfortunately we didn't feel the Hyatt DC lived up to our expectations. First of all there was a huge convention with over 700 ladies in the hotel at the same time. Clearly the hotel had their hands full. We waited a very long time to check in, despite being Platinum members. Once we were finally checked in by a very unapologetic and unfriendly receptionist, we were offered a queen room even though we had booked a King. When I pointed this out, Jennifer the receptionist said, \"ok the Queen is ready now.\" Since it was 5pm and well past regular check-in I said I wanted the King we reserved and she said, \"OK.\" Very strange. No explanation. If both were ready why offer a Queen?The wait for the elevators was excruciating. When we were leaving, we opted to walk down from the 6th floor with our bags. We thought we were locked in the stairwell as the last door said \"fire door alarm will sound\". At that point though it was either push the door open or be stuck in the stairwell so we pushed it open - no alarm sounded that we heard.Room was satisfactory, though our tub did not drain and our faucet dripped. Overall this isn't what I have come to expect of the Hyatt brand." }, { "user_review_posted": 10, "user_total_helpful_votes": 3, "expertise": 0.0013461326271650002, "user_cities_visited": 3, "review_days": 0.457283680175246, "helpful_class": 1, "review_text": "The Hotel's location is great! Right on the Red Line of the DC Metro. Restaurants, a pharmacy, and Coffee Shop all in the same pavilion. The morning breakfast was delicious and the evening reception was a great snack before dinner. The location and amenities are surpassed only by the great staff. Richard in dining services provided superior service and Collin at the front desk was very helpful and informative. Overall, a great place to bring the family!" }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 10, "review_days": 0.864184008762322, "helpful_class": 0, "review_text": "We paid about $350 a night for 3 nights which from what I viewed previously was a decent rate for an upgraded king room. They gave us the worst room available as I\u2019m sure they were trying to reserve the better rooms for online sales. We asked for a better room after viewing the assigned room and were given a room that was smaller and on the street. We told them that we would keep our original room as we thought it would be more quiet.Even though our room was ADA compliant so it had no shower door and the water went everywhere when we showered.We made it clear we would accept the extremely inadequate room to avoid the street noise of the second room offered they failed to mentioned that the original room assigned to us was immediately across from a nightclub. The noise started at 11 and didn\u2019t stop until early morning.We again inquired about another room and they said they were sold out. I went online that evening and as I suspected they were offering rooms on every booking site for $199 per night.The last night we ordered a cheese plate before heading to dinner. There was a choice of 3 or 5 pieces. I asked for the 3 piece, the receptionist said are you sure? There is a $10 delivery fee either way. Needless to say the cheese plate was a joke and they unilaterally added a 20% gratuity. $38 for 3 pieces of cheese the size of a quarter.Also, unless you pay an additional fee you get dial up quality WiFi.Never again. Much much better options in SF." }, { "user_review_posted": 29, "user_total_helpful_votes": 23, "expertise": 0.003740102805267, "user_cities_visited": 61, "review_days": 0.169769989047097, "helpful_class": 2, "review_text": "Hotel d\u00e9cor is tired, reception looks old and the pool area looks like it needs retiling, actually looks unclean even though it isn\u2019t. Rooms are nice, they look like they\u2019ve not long been revamped but the d\u00e9cor is old fashioned. First disappointment was the greeting after an exhausting flight from the UK, pulled up none of the staff offered to help with our luggage until we asked and said please help and showed them money!!! Then reception staff greeted us like they\u2019d been on the long haul with us, not friendly and like they were doing us a huge favour!! We booked an ocean view, big rip off as we were put next door to the cut off room of the partial view, I found this out on enquiring at reception, I couldn\u2019t justify their cut off and paying the extra for an ocean view, and were hugely disappointed. I asked reception for a map to show the layout of ocean view to which the response was why! I asked to move and was told I could in 2 days but I needed to confirm there and then. I asked to see the room before I committed and was told I couldn\u2019t and to make my mind up or loose the room change. I was then told you can\u2019t get a refund as an agent booked your holiday, the thought hadn\u2019t even crossed my mind. I just wanted what I\u2019d paid for and felt my view was partial ocean view not what I\u2019d booked. I gave up as reception was not at all helpful and made me feel awful, spoilt the holiday of a dream.Watch out for the beds on the beach as not part of the hotel, even though it says hotel on the beach, the beach is public and they charge $12 an hour yes an hour for a cheap plastic bed. As for the bar\u2019s one closed at 10pm and the other went on until 1.30am but had karaoke every night, yes every single night and most of it was painful. I\u2019d never stay in one of these hotel\u2019s again, some of the staff let it down but there are a few that save it, the boys behind the bar, so polite and helpful with hints what to go and see, the chamber maids were a delight too so friendly, the rest forget. Opinion over all very disappointed." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.6193866374589261, "helpful_class": 0, "review_text": "This hotel is right on Powell Street. Plenty of dining options nearby. The rate was incredible for such a nice hotel in a great location. You can catch the cable car to Fisherman's Wharf right there. Or just take off on foot an explore the City." }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 105, "review_days": 0.27710843373493904, "helpful_class": 0, "review_text": "The hotel was lovely and the view from our room over look the beach. The hole stay was the best the staff are very helpful I have been back 5 times and love hawilli.as we stayed there in November we had a lovely thank given, shopping is only a short walk away lots of bars and coffee shops." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.48685651697699805, "helpful_class": 0, "review_text": "Big Hotel with good infrastructure. Great great ambience. Huge entrance. Nice reception. Quite and peaceful. Decent guests. Good room service. Scope for improvement in cleaning. We had issues with door lock, it was broken, hotel staff repaired it after hard efforts, it costs our valuable time too." }, { "user_review_posted": 4, "user_total_helpful_votes": 5, "expertise": 0.005958291956305001, "user_cities_visited": 5, "review_days": 0.36308871851040503, "helpful_class": 1, "review_text": "Booked (and REGRETFULLY pre-paid) for a stay 10/15/16 - 10/20/16.We stay at Embassy suites across the globe (GOLD Honors member) so we know what to expect. In fact, I've stayed at this particular hotel 4 times previously with no problems. This time, EXTREMELY disappointed. So here's my view of the \"Goods\" and the \"Bads\" for this past week.Goods:(1) Easy access and close to the beach(2) Breakfast and nightly happy hour included (I'm not stating \"FREE\" because I'm sure we pay for it in the cost of the stay).Bads:(1) Booked in May, arrived Saturday afternoon 10/15 and was told the pool was CLOSED. We should have been advised prior to arrival and given options to cancel or relocate. When asked, many of the employees themselves did not know until a day or two prior to it closing. How can one go to Hawaii and the pool be closed for the entire week? Although they offered a pool at a different hotel across the street, it would have been very inconvenient to transit back and forth, especially if we needed something from our room. We decided to forego the offer to use a different hotel's pool and did the beach instead.(2) Every time we retrieved the car from the valet, it arrived with more dents and scratches than when it was turned over. Significant scratches.(3) Visitors with LARGE inflatables crowded the small elevators night and day making it difficult to comfortably and conveniently reach the room. When we approached the manager, we were rudely informed that Hawaii did not have laws against bringing inflatables on elevators. Ok, we get that....but shouldn't the hotel think about applying a local \"Hotel Policy\". Either take the steps, or deflate the toys prior to getting into an elevator for the convenience of other guests.(4) The hotel was crowded with kids running and screaming all over the place, in the dining area, on the patio, in the hallways, etc. I know this is not the responsibility of the hotel, but it certainly made the stay less enjoyable.(5) Upon returning to our room one evening, we exited the elevator and were met with someone's dirty, sandy shoes, and laundry laying in the hallway. Again, not the hotel's fault, but really? That's just gross.(6) We asked to speak to a manager about all of the above, and were met with a ho-hum yawning attitude. We were informed we needed to speak with the manager the next morning.(7) Next morning, asked for the manager. Advised him of our concerns and informed him we had decided to depart 2 days early (hence, this is why I regretted pre-paying because we lost 2 day's stay at $239 a night....nearly $500 down the drain). His response to us....\"Ok. You're all checked out. Bye.\" Now that's Customer Service (not). Additionally, we had to pay 3 nights at another hotel because of our disappointment in this Embassy Suites. Another 3 nights is not cheap on top of what we lost by moving early from Embassy.So, would I recommend this hotel again? Maybe or maybe not. If the hotel values its customers and customer service, they should review their policies and make a few changes." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.43811610076670304, "helpful_class": 0, "review_text": "We loved our stay at Club de Soleil. the 1-bedroom suite is spacious, clean, comfortable, kitchenette is well equipped, there is even a Jacuzzi tub in the bathroom! free breakfast every morning. The shuttle has an ample schedule if you don't want to drive to the strip. Grocery and Drug Store is very close. The New Orleans casino is very close, we gambled there and won! Check in and Check out was easy and speedy. They have discount tickets there too. I would definitely recommend it." }, { "user_review_posted": 8, "user_total_helpful_votes": 9, "expertise": 0.0053514288866820005, "user_cities_visited": 7, "review_days": 0.213581599123767, "helpful_class": 2, "review_text": "I make myself crazy attempting to find the 'perfect' hotel when I travel. I scour websites, read reviews, and altogether spend way too much time. I didn't want to spend too much, Waikiki can be uber expensive. Aqua Bamboo turned out to be perfect for my needs. I had a lovely studio that faced the inside courtyard, was very clean. The bathroom had orchids strewn about the towels, studio had a full kitchen with a gas stove. Two blocks from the beach, grocery store two blocks away, close to restaurants of all kinds. Highly recommend, great value for location." }, { "user_review_posted": 227, "user_total_helpful_votes": 71, "expertise": 0.0014081556369240002, "user_cities_visited": 108, "review_days": 0.6631982475355971, "helpful_class": 0, "review_text": "Had 2 nights stay in this hotel. Very clean & comfortable. Absolutely loved the quirky decor both inside & out that really sets this place apart. Very friendly & welcoming staff. Noticed that car parking is available although we didn\u2019t need it. Would have no hesitation in recommending this hotel, especially to someone who enjoys a funky ambiance." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 2, "review_days": 0.662650602409638, "helpful_class": 2, "review_text": "Oceanfront. Sounds great. But newer part is set back so not much is visible.An ADA room is great if you need one but not if you don't. A lot of floor space and no place to put anything.$16 for a cocktail with very little liquor and $50 for 2 breakfasts - 1 yogurt and 1 oatmeal. And we can't' leave yet.f" }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 5, "review_days": 0.461664841182913, "helpful_class": 2, "review_text": "This is the best hotel i have ever been to. The service, the food, the pool and the wanderfull roof bar. The location is perfect, near everything . Thank you for perfect vacation un the best place...." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.9003285870755751, "helpful_class": 0, "review_text": "Walk into the lobby everything looks good ,front desk staff friendly and helpful.Off to the room level 4 .A dirty blanket on top of the mattress no covering on the base of the bed(. Pull back the blanket sheets look clean (maybe). The window furnishings consist of vertical plastic blinds unfortunately not all the slats are there leaving about 30% of the window not covered.Bathroom layout has a different idea with the toilet behind the door a tight squeeze at best as an added bonus 3 cans of paint in the cupboard under the bathroom basin (nice)Take a look around the hotel.To get to the pool you need to walk through a burger joint (different).You will meet other guests wandering around with their dogs and partners.(Is this really a hotel?)Sleeping is difficult with lots of light entering the room, numerous trucks ,etc picking up trash ,dropping off supplies in the early morningDid I mention the nightclub on the second floor its only open to 2am?" }, { "user_review_posted": 43, "user_total_helpful_votes": 84, "expertise": 0.009373660859769001, "user_cities_visited": 31, "review_days": 0.051478641840087005, "helpful_class": 3, "review_text": "We were so disappointed by this hotel. It looked so beautiful on the website - great design and slick. We were excited to stay here and super let down. We arrived to a reception where staff seemed to busy to acknowledge us. We were checked in and shown to our rooms which absolutely stank of damp. Both rooms were as bad as each other. We asked to change and housekeeping were sent to clean the bathroom (which didn't smell). We repeated our request to change rooms, explaining the damp was coming from the bedroom and it wasn't until 2 hours later (and 12 hours of travelling) that we got a call saying we could move, by which point we were too tired and fed up. The staff were fairly cold and didn't seem very gracious. The pool was miles away from our rooms and we weren't shown were anything was, only that it was on the ground floor and to follow the signs. We would have to walk the entire way through the hotel, and into the outer parts of the grounds to reach it in a dressing gown or change which just didn't feel very luxury. The hotel looks super trendy and cool, but in reality it felt cold and soulless. We wouldn't recommend." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 74, "review_days": 0.588718510405257, "helpful_class": 0, "review_text": "Very friendly staff.We were greeted by Liz who helped us check in early, she was very kind and gave us tips for the city as we told her it\u2019s our first visit.The room was small but big enough (we booked the small queen room)Cleanliness can be improved, the carpet looked old and there was some dust on the side tables and the bathroom shelve, we told the reception about it and it got better.Overall it\u2019s a hotel I would recommend, the location is great and the stay was wonderful" }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 4, "review_days": 0.44578313253012003, "helpful_class": 0, "review_text": "I just spent the past few days in San Francisco on business.I stayed at the Park Central because it appeared to be well located, less expensive than the Westin near Union Square and ability to earn Starwood points.What I liked: Very good breakfast buffet. I don't know what they charged as one of my colleagues picked up the bill.What I didn't like: A whole lot.To start the room felt old. The furnishings are updated but the finishes are old. The carpet looks dirty. The bathroom is small and dull. The ceilings are low. The paint and wall paper are dull.My bigger issue is the location. Strongly suggest staying away from Market Street. There are a lot of homeless people hanging out on Market Street; some of them are harmless, but some are aggressive.Strongly suggest staying north or south of Market, but not close to Market Street. Mission runs parallel to Market and is a much better choice when walking to you destination.Safe travels." }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.124315443592552, "helpful_class": 0, "review_text": "This is an excellent Hotel. The service was great, from the front desk to the concierge service. Our room was spacious, very clean and had numerous modern amenities (plenty of plugs for electronics, lighting, etc.). Our children loved it!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.642387732749178, "helpful_class": 0, "review_text": "One of the best hotel with a full kitchen we stayed. Very friendly and helpful staff. Spaciouse suite and a wide study desk. seperated kitchen that can close door. Trader Joe across the street. We didn't use the valley parking service. New with modern decor. Highly recommand this one. Will stay again in the future." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 6, "review_days": 0.11719605695509301, "helpful_class": 1, "review_text": "I came to DC for a conference. I chose Hyatt Place only bc it offers the most reasonable price in the Capitol Hill area. I did not expect much. But at such a great place the hotel is beyond my expectation. The room is well decorated and clean and house keeping does a good job. It offers 7/24 kitchen menu, which is terrific for an overseas customer, bc when I arrived it was already midnight and food was no where to be found. The breakfast is great. Overall I am very satisfied and would recommend to anyone who wants to visit DC Capitol and want a place with reasonable, affordable price." }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 11, "review_days": 0.45618838992332905, "helpful_class": 0, "review_text": "Check-in got stuck giving us two adjacent rooms as Hotel was very full thisweekend, so we passed up on this. Pool was very nice, could have been bigger.Hotel is one (long) street east of the strip. It's a 10 min walk to Circus Circus Hotel and from there to the south and rest of the strip it's probably another 15 min (boring long) walk to the interesting part of the strip, so you need a car (which we had, still it would have been better if distances would have been smaller so walking would have made sense).Hotel downstairs had a huge business center and another huge room with sofas, TV. Rooms were clean and in very good condition. We checked and considered to use the (gas)grill at the pool and the one we tried went on instantly. There was a sign that you can get grill accesories and tools at the front desk (we didn't).Wifi was also working flawlessly, not sure if I should say \"free\" as there is this resort fee. And that is it, as I should give excellent as the rating for this property but I hate the resort fee thing for a regular hotel ... (which it is, a good one though)." }, { "user_review_posted": 12, "user_total_helpful_votes": 2, "expertise": 0.000698812019566, "user_cities_visited": 7, "review_days": 0.871851040525739, "helpful_class": 0, "review_text": "We book this hotel for its location which is unbeatable, you are so close to Malls, BTS, Markets and street food. The buffet breakfast is always a highlight too. We used the pool numerous times and its always a nice place to cool off during the hot Bangkok afternoons. The service by all staff provided was wonderful. We are Centara1 members and have visited numerous Centara Hotels in the past, the service and professionalism provided have always been outstanding- hence our return visits.Will always stay at this hotel each Bangkok visit and we have recommended this hotel to our family and friends too." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 5, "review_days": 0.721248630887185, "helpful_class": 3, "review_text": "I have never met a friendlier team! Kalehua was who checked us in, and was our first impression. She was pleasant, accommodating, and never stop smiling. It\u2019s clear she loves her company and her job! The professionalism continued with Rizaldy, the bellman, who brought our bags and made sure we were happy with our accommodations. He also gave us some great info about the hotel and surrounding area. We were also very impressed with David and Gibson who worked the front desk in the evening. We will definitely be returning, just because of these amazing people! Thanks for everything and keep up the great work, y\u2019all!!" }, { "user_review_posted": 94, "user_total_helpful_votes": 72, "expertise": 0.0036083115590390003, "user_cities_visited": 32, "review_days": 0.63143483023001, "helpful_class": 0, "review_text": "Have stayed here a few times, location is fantastic, staff are very helpful. This occasion we had room in the old part of the building. First night was fine, second night had very noisy neighbours,awake a lot, then called security to get them to talk to them. After that it quieted down. Word of advise, try to stay out of the older part, Walls are very thin !" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.37787513691128105, "helpful_class": 0, "review_text": "I rarely write reviews but one of my exceptions is going to be the one I give to the Silver Cloud Broadway and its staff.My family has had the opportunity to stay at this Silver Cloud on many occasions in the past few years as we have a student currently next door at Seattle U. The facility and the staff are excellent.In all of our stays I have to say we have never encountered any staff member from front desk to housekeeping that did not openly greet us. From our recent trip where we were taken care of by David at the front desk and Anna at Jimmy's who served us breakfast and Jaimie who checked us out upon departing, they were all about taking care of us. We will look forward to every stay regardless who working as we have come to expect the same top service and accommodations each time. Nice Job!" }, { "user_review_posted": 39, "user_total_helpful_votes": 14, "expertise": 0.001632447511295, "user_cities_visited": 16, "review_days": 0.753012048192771, "helpful_class": 0, "review_text": "Stayed in this hotel when I had a flight the next day. Great location and has an underground walkway direct to the international terminal and and ok gym. Rooms were fine for the price and the beds comfortable. There is a range of bars and restaurants in house and also a gift shop for last minute shopping. Only negative was the housekeeping seemed to knock loudly on everyone's door at 830am, although a quick call to the front desk stopped this." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.642387732749178, "helpful_class": 0, "review_text": "Excellent. The front desk staff was very friendly and helpful. Mixologist at Berksire excellent. Made for a wonderful weekend. Only place the we not clean, was Berksire Room bathroom. Second stay, will definitely be back" }, { "user_review_posted": 117, "user_total_helpful_votes": 70, "expertise": 0.0027943050121130002, "user_cities_visited": 156, "review_days": 0.14676889375684501, "helpful_class": 2, "review_text": "This should have been our fourth stay at Ohana East. We've recommended the hotel to friends and written a very favourable review here on tripadvisor but on a recent visit we were informed our booking had been cancelled which resulted in a 5 hour wait in the hotel lobby. We asked to store our luggage while we waited to get the issue sorted but were told we couldn't do that unless we were hotel guests. I wanted to go to the toilet and was sent downstairs without a code to the toilet. It was the most horrible travel experience made worse by the front desk woman who managed our unfortunate experience. She was rude and unfriendly and lacked the usual Hawaiian friendliness that we have come to expect from the Ohana East." }, { "user_review_posted": 169, "user_total_helpful_votes": 63, "expertise": 0.0016994777517270001, "user_cities_visited": 100, "review_days": 0.814348302300109, "helpful_class": 1, "review_text": "Book This Hotel! Perfect Location and Awesome People. My wife and I flew in for a National Convention and are very glad we picked this hotel. It was our first time staying here. First, it is a perfect location! The restaurant inside the Hotel, the Mermaid has amazing food! Awesome ambience! I do recommend you have breakfast there. On the first day we chose to have breakfast off property thinking it might be better to get breakfast somewhere else... we were wrong. Breakfast was great at the Mermaid. No need to leave the hotel. Great food and convenient. I would suggest upgrading to the high speed Internet for business purposes. There is free WiFi but the extra bandwidth was noticeable!Enjoy-" }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.029025191675794003, "helpful_class": 0, "review_text": "My husband and I stayed here two years ago to celebrate my birthday. We loved it so much we returned a year later to celebrate with our boys and their wives. The location of the hotel is great... Within walking distance to most of the sites and just a short taxi drive if you are not up to walking. The staff was as wonderful the second time as they were the first. If you have any questions or need any assistance, you won't find a better, more helpful concierge than Keith Dowsing. ( He even helps me with recommendations in other cities!) I definitely recommend this hotel. I'm looking forward to returning." }, { "user_review_posted": 38, "user_total_helpful_votes": 31, "expertise": 0.003850241293402, "user_cities_visited": 29, "review_days": 0.606243154435925, "helpful_class": 1, "review_text": "I stayed for two nights at the Scarlet Huntington in a Superior Room. This hotel has an excellent reputation and it did not disappoint. My room was spacious, elegantly furnished, quiet, with a very comfortable bed. Despite the classic decor there were ample electric outlets to charge devices and even a small refrigerator. The bathroom, although not overly large, had a lovely glass walk-in shower (which I much prefer over tub showers). The staff were extremely courteous. My only minor complaint was the television, which was HD-compatible but only receiving a low def signal. Time to upgrade! Still, if you looking for a distinctive, boutique hotel in the Nob Hill area I highly recommend this place. I wouldn't hesitate to return." }, { "user_review_posted": 367, "user_total_helpful_votes": 169, "expertise": 0.002125298508382, "user_cities_visited": 344, "review_days": 0.621029572836801, "helpful_class": 1, "review_text": "We have stayed in various places from The Carriage House to The Venetian over the years but we are now looking for peace & quiet, no casino & no lines, which is exactly what you get here. We loved our stay (Timeshare presentation aside, which I will cover later!) & feel that we have found our new 'home' for future trips. There was an air of calm on arrival & the room smelt nice on entry. We had the smallest room which I thought may be too small but it was in fact perfectly adequate & well equipped. The a/c was very noisy but the main downside was the connecting door which had quite a big gap underneath allowing noises & smells to penetrate our room - one of which was smoke but I'm pretty sure the neighbouring room wasn't a smoking room plus smoking is meant to be confined to balconies on certain floors only. We didn't complain & those people (who were also noisy at 3.30am for a couple of hours) only seemed to stay the one night, thankfully. They warn you at check in about the building works & the drilling starts around 8am & stopped around 5.30 when the light was going. It wasn't at the weekends. It really didn't bother us. We liked that they had security people who stopped every car. The location was perfect as it's set back just far enough to be quiet but also quick & easy to get onto The Strip. We walked everywhere. 10 mins Monte Carlo, 15 mins Bellagio, MGM, NY NY, 20 mins Caesars, 30 mins Cheesecake Factory, 40 mins Wynn & Fashion Show Mall.They offer free shuttle rides (you need to book) to go to the Outlets, Fremont Street & more, which is a great service.Now the things to be wary of - but it wouldn't stop me going again!When you drive out make sure to stop right at the end of the road, even if it's clear to the left, & check the traffic light to your right before pulling forward as the white line is right infront of you at that point! It's easy to pull forward & before you know it you're in the middle of the junction or jumping a red light (unintentionally!!!).After you check in you will be directed to the Concierge who will encourage you to attend the timeshare presentation to get a free gift. They will assure you it is on a no obligation basis, it's not a hard sell & you will enjoy it!!! Wrong!!! Unless you are keen to learn about it with a view to signing up I would suggest for the sake of the $150 gift card (or whatever else you choose) you don't waste 2 hours of your life. It wasn't enjoyable & it was a hard sell with one guy being downright rude & snapping 'Why have you come to this presentation?' when it was clear we had no intention of signing up as it's not the way we travel. Yes, we did get the gift card after the 2 hours & were able to see 'Love' for an additional $20. Never again!!! The scheme may work for some but not us. It wasn't a pleasant experience at all but it doesn't change our view about staying there. If I marked taking that meeting into account I would give a 'Terrible' rating. Don't be put off but be aware." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.8033953997809421, "helpful_class": 0, "review_text": "Great location and one of the best hotels in Seattle; close to the shops, great distance for walking to the theatres, Pike Place Market and even Capitol Hill. Overall, the rooms could be a little larger or a little better insulated from the noise of the hallway. The service is excellent and being able to order room service from the TV is always fun." }, { "user_review_posted": 8, "user_total_helpful_votes": 7, "expertise": 0.004137702747434, "user_cities_visited": 7, "review_days": 0.33406352683461105, "helpful_class": 2, "review_text": "I LOVE Hilton Hawaiian Village we have stayed here on several occasions this time in the Kalia Tower Suites the room was excellent as is the resort. I always highly recommend this to families travelling to Hawaii.Pain points are that the checkin time when arriving at 6:00am is excruciating.Expensive to park your car (even if it is self parking)WIFI was only available in our room and not throughout the resort." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 78, "review_days": 0.9162102957283681, "helpful_class": 0, "review_text": "Great hotel with great facilities and staff, really enjoyed our stay was going to book again today for next year but will not be doing that due to the arrogant classless bellboys who think they are running a racket on the bag drop - it\u2019s a pity they really let the hotel down." }, { "user_review_posted": 62, "user_total_helpful_votes": 22, "expertise": 0.0016123693286770001, "user_cities_visited": 24, "review_days": 0.31161007667031704, "helpful_class": 1, "review_text": "This is a first-class hotel with the marble bathrooms and high-end soaps, but it is the service that sets it apart. Every employee will go out of their way to make your stay special, especially the front-desk and bell-staff. Simply wonderful.Tip: Ask for a room in the back, facing South if you want peace and quiet. We slept facing the \"inside\" of the hotel, not the street and slept with the windows open. If you want the views, you can get that in by facing the Bay. They're wonderful views, but personally, sleep is more important to me." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.28532311062431504, "helpful_class": 0, "review_text": "Hotel is near lots of shopping, great restaurants and directly on the cable car line! I loved staying here! It's safe and locks with a key fab after 9 pm for guests. It's smells amazing too! Literally... whatever they clean with leaves the hotel smelling so fresh and clean. My room was small, but i had a private bathroom with a window and a window in my room-which both opened. The only thing that was odd was tgat there wasn't any screens in the windows?! Room was recently renovated, with \"wood\" flooring and an accent wall and new huge ceiling fan. It was more like a small efficiency style apartment-which I thoughthink was really cute. I would definitely stay again." }, { "user_review_posted": 8, "user_total_helpful_votes": 15, "expertise": 0.008992607304424001, "user_cities_visited": 4, "review_days": 0.322562979189485, "helpful_class": 1, "review_text": "Where to start. This is meant be 5 stars!Terrible manager in front desk, very rude and unfriendly on arrival. Not a great start.Booked a suite, it was old looking, dark, terrible plastic furniture, fake wood. Shower either boiling hot or freezing cold. No mini bar. Room smelt bad, aircon controls had a mind of their own, couldn't sleep. Complained, just blankly stared at as though the lady wanted to kill me behind reception. While I was there many other guests were complaining, mainly about being scolded in shower and the smell of their rooms. Never again, just appalling." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.919496166484118, "helpful_class": 0, "review_text": "We absolutely loved this hotel. It has old charm and patina, a fantastic staff and is very conveniently located. We loved walking out the door to the park, the beach, shopping and fabulous restuarants. We highly recommend!" }, { "user_review_posted": 81, "user_total_helpful_votes": 52, "expertise": 0.003006390111469, "user_cities_visited": 44, "review_days": 0.22508214676889302, "helpful_class": 0, "review_text": "Pros: Very clean, nice rooms, extremely comfortable beds, pleasant stffEven though the parking was $40 per night--expected for an expensive city like SF--it was very convenient to drive in and just leave the car for 2 nights so we could roam around the city by foot. Convenient to many restaurants and shops.Con: major issues with all the elevators--you had to swipe your room key to use the elevators--but the card readers consistently didn't work most of the time and it was very annoying to all the guests. We would ride up and down the elevator not being able to get to our floor, or they just wouldn't even work at all. Going down one floor for ice was a major production. Also--we had a nice view but the windows were so filthy we couldn't really see out of them" }, { "user_review_posted": 299, "user_total_helpful_votes": 158, "expertise": 0.0024551292199490003, "user_cities_visited": 96, "review_days": 0.516976998904709, "helpful_class": 0, "review_text": "We arrived at 0900 not expecting to be able to check in that early. Not only were we able to check in, but our room was upgraded at no extra charge. The room was spacious and the bed was very comfortable. The hotel is located just around the corner from the Verizon Center and is withing walking distance of museums, The Capitol, The White House and other monuments. We did not eat in the hotel, but we did have drinks at The Dirty Habit and they were perfectly made. If we are ever in the area again, we would definitely choose the Kimpton Monacao." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.599671412924424, "helpful_class": 1, "review_text": "A charming boutique hotel with all that we required. Complimentary drinks were offered but we were not in at the right time to take advantage of this. Really liked the original details and colourful furnishings." }, { "user_review_posted": 16, "user_total_helpful_votes": 7, "expertise": 0.002013682003751, "user_cities_visited": 12, "review_days": 0.002190580503833, "helpful_class": 1, "review_text": "This review is based on staying in the hotel around Christmas for a full day on the way to Hawaii. We were given a suite on the 22nd floor, which was ridiculously large with in-unit laundry, which I'd never seen anywhere. Actually, the suite was larger than my old 1 bedroom apartment in Boston. My wife and I were very pleasantly surprised. My main motivation for booking this hotel (as opposed to the ones on the strip) was to utilize the heated indoor and outdoor pools for relaxation, which is what we did. It was pretty cool to be in the outdoor hot tub at night with views of the strip. It was also a short walk from the strip.Finally, when we were checking out, the valet guy offered free shuttle to the airport, which came right away. The staff, in general, was very friendly as well." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.15169769989047002, "helpful_class": 0, "review_text": "The one good thing about this hotel is that the staff are friendly and as helpful as they can be. Unfortunately, this is a terrible hotel. Getting to your room is a challenge, as the elevators are off the parking outside the lobby. The rooms are musty, stinky, and the AC AC filter must have been full of allergens. The beds are hard and they make noise when you move in them. The shower is lukewarm at best, and the bathroom is not clean. Other peoples hair, gross. And, there is the jackhammering. I could not stand more than one night there so we moved to the Fairfield Magnificent Mile, where the rate was $20 higher and the parking is $38 (instead of $25). If I could have paid somebody $33 to have saved me a terrible nights sleep and these red swollen eyes-- what a no-brainer. I will not make that mistake again. At the Fairfield Inn I've had a hot shower, soft towels, and actually looked forward to coming in for the day. Breakfast is free. My clothes still smell from the one night at Best Western. Stay away - there are other moderate hotels nearby." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.10186199342825801, "helpful_class": 1, "review_text": "We really enjoyed our stay at the Hotel Zephyr in Fisherman's Wharf. The Hotel staff was very friendly and helpful. They really understand good customer service. The decor of the hotel was a lot of fun. They have a life size Connect 4 Game as well as Life Size Jenga. The hotel is very close to all of the activities on the Wharf, and has a supermarket 1 block away. I would definitely return for another stay." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8975903614457831, "helpful_class": 0, "review_text": "I have always heard and amazing things about Public hotel. But I did never imagining how wonderful could be anyone experience being there.The do you environment the people who works there is a way how the place was decorated at the end amazing service even the bathrooms were beautiful.I am trying to find the words how I can describe my experience being there but sometimes a few words are not enough to express how amazing you can be with a place .Please go and visit public hotel even though if you\u2019re not staying at a hotel they have an amazing bars and rooftop you are going to love.Do you administrator of the rooftop was a wonderful person I believe she was a girl from Colombia, she help us out finding a table and getting us the best spot so we can enjoy the night time of New York City.we were so in love with that type of people who go to the disco do an amazing view from the rooftop and they also have a restaurant in cafeteria open all night long just in case do you want to eat and a small snack after finishing your night .Totally recommend it!" }, { "user_review_posted": 167, "user_total_helpful_votes": 102, "expertise": 0.002854932306852, "user_cities_visited": 131, "review_days": 0.484118291347207, "helpful_class": 0, "review_text": "Spent one night on business on chose this hotel as it was a bit cheaper then some of the other business hotels downtown but still had good reviews.Indeed, the hotel was a solid choice: despite being on the smaller side, rooms were clean, comfortable bed, great shower, quiet night of sleep. They're not especially nice rooms and you don't have a view, but again if you're just looking for a good night's sleep in a quality hotel, then this is a solid choice.The staff was helpful and friendly. Breakfast was decent but really overpriced given all of the amazing food options that SF has to offer.Would come back again on business for sure." }, { "user_review_posted": 14, "user_total_helpful_votes": 10, "expertise": 0.003357450229346, "user_cities_visited": 10, "review_days": 0.066265060240963, "helpful_class": 0, "review_text": "My family was in Washington, DC for three nights over April vacation with plans to visit the White House, several monuments and museums. This hotel is ideally located only blocks from The Mall and very close to popular stops, like the Air and Space Museum.Not only was the location great but the suite was ideal for our family, including a large bedroom and bathroom as well as a living room with sofa bed and kitchenette with a small fridge, sink, and microwave.The room was well-appointed, staff polite, and price reasonable. However, our stay was spoiled by a train that came by all day and night and blew its horn, waking us several times each night.Unfortunately, the noise was so bad that I cannot recommend this hotel and would not stay here again." }, { "user_review_posted": 273, "user_total_helpful_votes": 107, "expertise": 0.001792499309877, "user_cities_visited": 306, "review_days": 0.905805038335158, "helpful_class": 0, "review_text": "Wife and I spent our wedding anniversary at this hotel, letting them know about the special occasion. We've stayed in some of the finest hotels in the US and the Ritz has to be the best experience we've had. First, the doormen are outstanding. They are responsive, professional and have an amazing knack of remembering your name and details of your stay. (Particularly since the number of people they encounter on any given day has to be in the hundreds...) The front desk can get a little overwhelmed, but the staff there makes up for the wait. Everyone we encountered, from Jaimie and Mark, the doormen, to Luis who delivered our breakfast, and the unknown housekeeper who knew it was our anniversary and spread fresh rose petals on our bed during turn down service while we were at dinner did an amazing job. We'll definitely be back." }, { "user_review_posted": 1, "user_total_helpful_votes": 9, "expertise": 0.043583802272978006, "user_cities_visited": 2, "review_days": 0.09638554216867401, "helpful_class": 3, "review_text": "These guys are amazing! Had a really long day, from the moment I walked in I fot greeted with a smile. The front desk was super helpful and concerned about turning my frown upside down. They recommended local bars and restaurants, they even printed out a map with points of interest. They even bought me the first round of beers . WOW! Not to mention the bartenders Steven and Esdras they were soo sooo cool. Make some really good cocktails. Make sure to tip these. Lol" }, { "user_review_posted": 25, "user_total_helpful_votes": 62, "expertise": 0.011929824561403, "user_cities_visited": 92, "review_days": 0.11500547645125901, "helpful_class": 0, "review_text": "I just stayed at the Parker House for the third time and once again I am so glad that I did! I love the location walking distance to the Castro and the Mission. The property is beautiful and well maintained. The common areas are beautiful and comfortable, especially the courtyard. Check in was a breeze and the manager was wonderful and very welcoming. He even upgraded my room since I was a repeat guest and they had availabilty. Twice I have stayed in and Deluxe King and they were both spacious and comfortable. I have also stayed in a Standard Queen with bath and it was smaller but still comfortable. But really you shouldn't spend much time in your room. All of the beds are great with high quality linens. It has a residential feel that I love as I used to live in SF. Excellent location, clean and comfortable rooms, beautiful common areas and a friendly staff. What else do you need? Know that they have a limited amount of parking spaces and you need to reserve your space when you book your room. Highly recommend." }, { "user_review_posted": 108, "user_total_helpful_votes": 20, "expertise": 0.0007887176595100001, "user_cities_visited": 41, "review_days": 0.231106243154435, "helpful_class": 2, "review_text": "Lovely old world elegant hotel. Great lively cocktail bar downstairs. The rooms are elegant, the bathrooms maybe a bit small.One only has to step out the door and across the park is the White House.Great location to walk to all the museums and art galleries.We look forward to another visit." }, { "user_review_posted": 82, "user_total_helpful_votes": 15, "expertise": 0.0007777535570780001, "user_cities_visited": 45, "review_days": 0.7070098576122671, "helpful_class": 0, "review_text": "This hotel is located in downtown. Walkable distance to the piers and Pike Market. We also walked to Mariners stadium for a Angels vs Mariner game. The advertised Happy hour was mediocre and not a reason to book in my opinion, though a nice idea. Just such a crowded area. Our rooms were comfortable, no view except of the building in front of the hotel.the desk and valet staff were nice and very helpful." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 3, "review_days": 0.5531215772179621, "helpful_class": 2, "review_text": "The suites are beautiful and they're clean. The view from our room was espectacular. Stores and restaurants are on a walking distance if you decide not to eat at the hotel. The beach is just across the street. I really liked that the hotel loans you chairs, umbrellas and towels to use on the beach. We really enjoyed our stayed." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.741511500547645, "helpful_class": 0, "review_text": "We had a great time at Hotel Vitale and the Americano restaurant/bar. It was excellent service and the hotel is gorgeous. We walked to the Giants game easily. We had a group of about 16 people and they accommodated each of us without difficulty. I would highly recommend the hotel." }, { "user_review_posted": 6, "user_total_helpful_votes": 7, "expertise": 0.005553716576556, "user_cities_visited": 77, "review_days": 0.32858707557502703, "helpful_class": 1, "review_text": "My wife and I have stayed at Hotel Five on five occasions in the past 2 years. Love the location and the formerly friendly staff.This time we were assigned room 302, the smallest hotel room in which I have ever stayed. Imagine a room just slightly larger than the queen bed. On one side, there was only 22 inches between the bed and the wall which might have been wide enough for a person to navigate except that it has a 6 inch HVAC unit partially blocking the passage to the bed. You had to move sideways to get into the bed.On the other side there was a full 28 inches from the bed to the wall. A narrow passage that was navigable if you didn't place anything on the floor.4.5 feet separated the foot of the bed from the wall but a desk made that passage way narrow as well. The only place to store luggage was along the wall of the 10 foot hallway from the door to this very small room.There was insufficient room to get dressed in any of the described passageways which meant taking turns dressing in the bath, which was quite nice but not roomy,At $300 + per night this may be the most expensive room per square foot in which we have ever stayed. All other rooms we have stay in during prior visits were lovely and even had a chair to sit in to read or watch TV. Not room 302. Stay away.Finally, the staff seemed unconcerned about us during the stay. One staff member at the front desk even suggested that we had selected the wrong room and that all the rooms were the same. This is just not true.Finally, when we asked for guidance, directions, suggestions the staff, usually engaging and helpful, seemed bewildered and bothered.We obviously like the Hotel Five having stayed there often but will think twice about staying again. My advice to you when booking is make a request not to be placed in room 302. Other queen rooms are not so cramped and have chairs." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 1, "review_days": 0.751369112814895, "helpful_class": 1, "review_text": "Holiday in May, on arrival at the reception desk we were informed that the pool was closed and that we could use another hotels facilities, in which we would need to take a taxi too and from, then mid holiday we had a call from reception saying we were being moved to another room due to work at the hotel, they gave us half an hour to pack the were late arriving at our room, when they finally arrived they took us to a really small room, half the size as the original one.After complaining about this they then moved us to a suite, but later that day whilst in reception I noticed the female manager talking with the other staff members a looking over at me, very uncomfortable and un professional.Although a nice location it was ruined by no pool and being made to move half way through our holiday." }, { "user_review_posted": 1, "user_total_helpful_votes": 7, "expertise": 0.033873993158998, "user_cities_visited": 3, "review_days": 0.265060240963855, "helpful_class": 2, "review_text": "We were excited about this hotel. We were traveling with kids and since we couldn't find a hotel in a convenient location that had a pool, we figured this was the next best thing. They obviously promote their \"yard\" area a lot and it looked like a fun time. The decor is well-done. We walked in after being greeted by the ONLY polite employee we met and were happy with the lobby. It looked fun. We had high hopes! Then the front desk employee acted like she would rather eat glass than help a customer. Great. Oh, well...maybe she was just having a bad day, right?(We went to get on the elevator and it was broken. I did not see all of the elevators operating at any time we were there. Sometimes one was out, sometimes both. We finally saw someone working on one the day we left, but I\"m not sure what was going on with the one that was in and out of service the entire stay, so we stuck to the stairs after seeing it out of service so many times...)We went to our room and it was ok. It's a bit like putting lipstick on a pig. The aesthetics were fun and it was clean enough but it's just a bit run down. The bones of the hotel are cheap and not well-maintained. But we could deal with that. We weren't going to let it ruin our stay.So we went to the yard and at first it was fun. We played some Connect 4. Fun! Decided to see what else there was...we went to the game room and a couple was livid over the shuffleboard table. They said it was inoperable because there was no sawdust. I thought they were overreacting- why were they so annoyed? It's just one shuffleboard table. They stormed out and I rolled my eyes. Then we tried to play and saw that, yes, it was essentially inoperable. You really couldn't play. No worries, we'll play pool! With the ONE pool cue. That has a broken tip. Hm.Back outside we went. Where half the firepits weren't turned on. Maybe the front desk could help? We went inside and they told us that the firepits had been damaged by the rain several weeks prior. And that they didn't have any other pool cues. Or sawdust. And the ball for the big Labrynth game had disappeared months ago and never been replaced. And that Giant Jenga they feature on the website? That was somehow broken, too.So, of all of the activities on the yard that were advertised, you could play ping pong (but it was always taken, since there was literally nothing else to do) or pool, using a broken pool cue. Or cram around one of the 2 operating fire pits while the rest of them sat broken.But when you're traveling with kids, you have some downtime at night. So what's a person to do? I guess you make do. We can make the best of it. We'll go play broken games to keep kids entertained. Let's keep a positive attitude! So we went back down to the game room and met our new friend, a homeless guy who was using the docking station to charge his cell phone and asking people if they wanted to play games. And then he'd take a flask out of his back pocket and take a swig. I didn't complain about him because, frankly, he was more pleasant than anyone that worked there and it's not like I was really using any of the (broken) items in the yard anyway. But he was there for THREE HOURS without any of the staff realizing it. Every time we walked by, he was approaching a new couple or family. People that had been sitting by the firepit while their kids played around went back to their rooms because they felt uncomfortable. It was very strange and uncomfortable.I never complain about hotels. If they're clean, I can deal with it. But this was too annoying. My kids were disappointed and I saw reviews dating back to February complaining about the same things- things that would take just a tiny bit of time and money to fix. So I did email them our first day and they never responded. Then I filled out the survey they sent me after my stay and, again, they never contacted me. I got another survey this morning, asking how I liked my stay. I'm guessing there's no point in responding to them again, so here I am.I would avoid this hotel at all costs. Unless you like playing pool with one jagged pool cue with a drunk bum." }, { "user_review_posted": 11, "user_total_helpful_votes": 3, "expertise": 0.001213726139247, "user_cities_visited": 7, "review_days": 0.6506024096385541, "helpful_class": 0, "review_text": "Stayed here with a girlfriend and our daughters over the weekend while we went to see Hamilton. This hotel is in a perfect location for shopping and walking to restaurants. If you need a cab or Uber, the doorman is right on it. The updates to the hotel are beautiful. With the excellent location, superior service and beauty of this hotel, I wouldn't stay anywhere else. Never disappointed!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 16, "review_days": 0.17743702081051402, "helpful_class": 0, "review_text": "The staff , The manager , and right down to the maid service was just an awesome experience for me . I would highly recommend this hotel , and I hope to be back again myself. The location is great . Right next to many other hotels , and restaraunts , and just a couple blocks from the beach." }, { "user_review_posted": 39, "user_total_helpful_votes": 10, "expertise": 0.001134508582373, "user_cities_visited": 118, "review_days": 0.357612267250821, "helpful_class": 2, "review_text": "I was very hesitant to book this hotel, simply because it looked like it was on \"motel row\" but it was the best deal we could find for a late booking to San Fran. I was pleasantly surprised with the entire experience.Parking is FREE. It is in an underground lot that has access to the elevators, the parking garage is clean and safe.The room was very large, could have probably fit another king size bed with room to spare! We requested a room with a view, and we received a third floor room with a perfect view of the golden gate bridge. The room was clean, well maintained, and the bed was comfortable.LOCATION, LOCATION, LOCATION! We had never been to San Fran and were not familiar with the area, but within steps from the hotel, we have a plethora of restaurants and shops. The restaurants and bars actually stay open late (unlike our experience with restaurants in other areas) and you've got everything you need within walking distance. Drive time to the golden gate is less than 10 minutes and you can walk to the bay.If we ever find ourselves in San Fan again, we will be staying at the Cow Hollow Inn and would recommend everyone else to do the same." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.569550930996714, "helpful_class": 0, "review_text": "Fix the elevators. Do not close the only bar/ restaurant in the hotel for private parties. Too much outside traffic noise and interior hall noise. Limited Cable channels. My daughter in law reported no children's programming on the TV for our young grandchild. The main floor ladies bathroom was not handicap accessible." }, { "user_review_posted": 7, "user_total_helpful_votes": 14, "expertise": 0.009599470374048001, "user_cities_visited": 22, "review_days": 0.12979189485213502, "helpful_class": 2, "review_text": "We had a very comfortable stay ! A special thank you to Marjorie ! Thank you thank you thank you for everything and for being so nice with us ! I will always remember your very gentle gesture. The hotel is practically near to everywhere,shopping,sightseeing etc.Our room was big,comfortable and clean." }, { "user_review_posted": 16, "user_total_helpful_votes": 8, "expertise": 0.002317113538563, "user_cities_visited": 14, "review_days": 0.384446878422782, "helpful_class": 1, "review_text": "I stayed at the River Inn for business. I had a suite with a kitchen and living room and a nice view. It's a quiet location away from the hustle and bustle of Penn ave... turn down the street and you're in a different world. Staff were exceedingly helpful when I needed directions, taxis etc. Fresh coffee beans and a grinder in the kitchen of the room... amazing! A grocery service is available, but I wasn't staying long enough to use it.I ordered room service several times. The food was excellent. I took advantage of the green smoothies on the breakfast menu - great idea! A great place if you are staying in Washington for more than a couple of days." }, { "user_review_posted": 32, "user_total_helpful_votes": 8, "expertise": 0.001103387399315, "user_cities_visited": 18, "review_days": 0.14184008762322, "helpful_class": 1, "review_text": "Just my husband and I but I'd come here again with my kids. Great location, plenty of parking, small little kitchen area with fridge and mircrowave, little couch, ac, big bed. Good value for the money. Small pools but there were a few of them I think." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.519715224534501, "helpful_class": 0, "review_text": "We are currently staying at the Avani for three weeks and would like to report on both good and poor issues.We have stayed at this hotel now for over 15 years (formally the Amari Atrium) every time we come here since it changed ownership only one member of staff even remembers us from before and that's Miss Rattana P Working in the restaurant area who is excellent and very efficient at her job, no matter how many times we come here it's as if it's the first, no warm welcome back and appreciation for the loyalty.Since being here on this occasion we find ourself in front of a construction site (new hospital being built) and the noise round the pool with the cranes and generators sometimes is unbearable and my family won't come round and swim as they used to do. Usually when you stay at a hotel that has adjacent noisey works your informed about it prior to arriving at your hotel, not however at the Avani we wernt told a thing. Another annoying issue is when you dine in the main restaurant there are lovely water glasses already on the table but the minute you order a drink they are wisked away and you are not given a glass of water from the free jug you see, please Avani charge me a few quid more on the price of the holiday and offer me a free glass of water with my 850 Baht + + dinner. Another disappointment is seeing on our floor loverly big trolloyes full of plates of wonderful fruit to be given out in the guest rooms, sadly not for us as was the case under Amani ( a little thank you I'm sure from the hotel) paying for two rooms for three weeks doesn't entitle us to such a lavish gratitude. Finally in the past under Amari when sitting round the pool you would be served small smoothie tasters as a gesture not any more, plus the pool side bar team would also come round with ice cold flannels to cool you down on a hot day again not any more, really too expensive or is it too much trouble anymore Avani??? don't you realise it's those small little extras that set you appart and keep guests like me and family coming back or should I say it used to.David SmithLoyal guest but not feeling the love from Avani" }, { "user_review_posted": 25, "user_total_helpful_votes": 9, "expertise": 0.0016374269005840002, "user_cities_visited": 11, "review_days": 0.88170865279299, "helpful_class": 0, "review_text": "What a beautiful Hotel, we checked in on the Friday afternoon for 3 nights and were immediately pleased with the attentive staff, who when told that it was one of the parties Birthdays immediately arranged a free upgrade and for a complimentary bottle of Champagne to be sent to the room. The pool and gym facilities on the 6th floor were really good as well, I would recommend staying here as it is near everything that you would want to do as a tourist in San Francisco." }, { "user_review_posted": 57, "user_total_helpful_votes": 35, "expertise": 0.0028707430055880004, "user_cities_visited": 340, "review_days": 0.9178532311062431, "helpful_class": 1, "review_text": "Although a bit pricey (everything in SF is pricey!) this hotel helped make our visit very memorable. The rooms are spacious, clean and modern. The aircon is quiet and effective and a great bonus was the use of the coffeee, gym, spa and shower facilities in the 'Club' on the top floor.. Also very handy to BART, cable car, Chinatown, downtown, restaurants, etc. Very friendly staff as well." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.102409638554216, "helpful_class": 0, "review_text": "We stayed here for a week to make a big vacation out of visiting family in the midwest. We were originally nervous about staying in a luxury hotel with small children (3 and 1.5 years) but our whole experience was phenomenal. The hotel is very child-friendly, from the fantastic playroom to the concierge arranging babysitting. Even the hotel restaurant was fairly accessible to the kids (obviously the children had to be well-behaved at the table, but the wait staff brought over chocolate milk and little toys, and treated the kids respectfully and cheerfully)." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7447973713033951, "helpful_class": 0, "review_text": "I came to H Hotel during my birthday week and they were kind enough to upgrade my stay to an incredible room. As a travel blogger and frequent traveler I was extremely impressed - and that\u2019s saying a lot for me! The staff was extremely accommodating, the facilities were beautiful and I found my new favorite Dubai hotel. Can\u2019t wait to come back!" }, { "user_review_posted": 14, "user_total_helpful_votes": 13, "expertise": 0.004397786920130001, "user_cities_visited": 112, "review_days": 0.445235487404162, "helpful_class": 0, "review_text": "Stayed here with my wife for our 30th Wedding Anniversary. It's a Class act hotel located in a quiet neighborhood with great views of Diamond Head, only footsteps from the Waikiki Aquarium & Zoo, about 1-1/2 miles to the center of Waikiki. Beach is about a 2 minute walk. Hotel offers bicycles, beach chairs and towels as well as bottled water whenever wanted, also coffee in the morning. The staff was always friendly and upbeat. There is a restaurant that is located on the 2nd floor, great for dinner or Happy Hour. If you run out of any sundry, there is a small Convience store located next door. Have already discussed with my wife and have decided this will be our Go To Oahu Hotel. Mahalo to the staff for making our return to Oahu great." }, { "user_review_posted": 30, "user_total_helpful_votes": 17, "expertise": 0.0026407738423620004, "user_cities_visited": 18, "review_days": 0.776560788608981, "helpful_class": 0, "review_text": "It had literally been decades since I last stayed at the Hyatt Regency San Francisco, located in the Embarcadero and within steps of the waterfront. I am a big fan of John Portman's architecture and the Hyatt Regency is in my opinion one of his finest. Despite having been built in the early 1970s, this hotel still looks uber modern with its soaring atrium and glass elevators. Admittedly the Hyatt Regency looks better from the inside than the outside, not that the outside looks bad, it's just that the interior is where it really makes an impression. Like the backdrop from some sci-fi movie, the interior soars to the roof with exposed walkways, a three story sculpture sitting in a pool of flowing water, modern tables, chairs, lighting, and so much space. My hotel room itself is okay and Hyatt has done a good job of keeping furnishings up to date, although there are some limitations that reveal its 1970s roots. Walkways are a bit narrow in places, definitely not built with ADA in mind, but still passable. The bathrooms are small with a tub but the sink and vanity are separate. I was fortunate to have a king room on the 14th floor with a view of the Bay Bridge and the waterfront. The smoke from the recent Camp Fire heavily impacted all of the bay area during my visit and it did obscure some of the view but did not detract overall from my visit. The hotel gym is located on the lobby level and it's very well equipped with modern and well maintained equipment. Every member of the hotel staff that I encountered was helpful, friendly, and professional. The Embarcadero area has changed so much during the past couple of decades. With the demolition of the old Embarcadero freeway that used to block the waterfront, the city is once again connected to a beautiful view. A very brief walk from the hotel across a plaza and a palm tree lined street car route leads you to the beautifully restored Ferry Building. A large array of shops and restaurants kept me well fed in the morning while looking out at the bay. MUNI and Bart transit is also just steps from the hotel to take you essentially anywhere in the city of the surrounding area. A huge array of dining establishments is also nearby, but as this is the financial district not everything in the immediate vicinity is open on weekends, however there is still plenty to choose from. I thoroughly enjoyed my visit to this hotel and would gladly return again in the future." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.470974808324205, "helpful_class": 0, "review_text": "It was our first trip to Thailand and we not sure what we would find. The hotel accommodation and staff were amazing. We have stayed in Marriott properties throughout the US and the world and this was one of the nicest. The concierge lounge had a wide selection of great food throughout the day and the staff there was top notch. The roof top club was one of top spots in town with amazing 360 degree views." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 50, "review_days": 0.037239868565169004, "helpful_class": 0, "review_text": "Absolutely fabulous. Well worth every penny spent. The rooms are very spacious, with large bathrooms and very comfortable king sized beds. The balcony was also very nice. I paid for a partial ocean view and could see the ocean if I leaned out very far off the balcony, but wasn't bothered because even the view of the mountains and grounds was absolutely beautiful and peaceful. The dolphins are a must see if you have the extra time and money. Spent lots of time on the beach, very nice and not over crowded at all. I will definitely come back to the Kahala for future return trips to the island." }, { "user_review_posted": 2, "user_total_helpful_votes": 7, "expertise": 0.016881827209533, "user_cities_visited": 2, "review_days": 0.7409638554216861, "helpful_class": 0, "review_text": "This is by far the worst hotel I've ever stayed in. When we arrived at our hotel we noticed that the room was absolutely disgusting. The bedroom was messy (garbage on the bed and floor) and had a bad odor. The bathroom floor was wet and the toilet was unflushed. The wifi did NOT work. And when we called the receptionist area over SEVEN TIMES no one picked up. Eventually, upon check-out, we got to speak to LINDSAY [--] who made a very horrible stay even worse. She would dodge our messages, create intentional delays in responding to us, pretending like nothing happened (we have the photos and videos, Lindsay) and on top of that she treated me and my family like we did something wrong. I would NOT recommend staying at this hotel at all. It's 100% horrible!!!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.49616648411829106, "helpful_class": 1, "review_text": "This hotel is amazing!! My boyfriend and I are visiting the Palms in Las Vegas on Vacation. This is our first time here and we love it. The staff is super friendly. Special thanks to Matthew @ the Palms Casino. He was very helpful and informative. My boyfriend and I were completely lost, and he was extremely welcoming with a smiling face and a friendly attitude. The hotel is extremely clean inside and out. There is a food court and a movie theater inside of the hotel. Hands down the best hotel I've ever visited. I will definitely be back:))." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5930996714129241, "helpful_class": 0, "review_text": "Great Location from all tourist attractions. Pleasant staff and accomadations. Public transportation is available at a an affordable price. You\u2019ll be doing a lot of walking so I recommend comfortable foot ware ;)" }, { "user_review_posted": 14, "user_total_helpful_votes": 13, "expertise": 0.004397786920130001, "user_cities_visited": 10, "review_days": 0.7135815991237671, "helpful_class": 1, "review_text": "I love Hilton enough to earn Diamond status. Checkin through the app using the digital key is a real timesaver.Well, it didn\u2019t work this time and the non-Honors and Honors checkin line was 10+ deep each with only ONE front desk staff!?!?Waited 15+ minutes before the crowds got audibly upset enough for two more front desk staff to appear.Checkin took 30 minutes ... wow. Hilton. Fix your game." }, { "user_review_posted": 21, "user_total_helpful_votes": 11, "expertise": 0.002432706504206, "user_cities_visited": 63, "review_days": 0.222343921139101, "helpful_class": 0, "review_text": "one word: Kimpton! I was looking for a hotel in a great location with awesome reviews and Hotel George fit the bill.I stayed for 4 nights in Feb, 2016 and here are my pros and cons of the hotel:PROS:This is a Kimpton so you know service will be on pointFree wine from 5-6 every nightIf you know the secret phrase you get a free goodie (right now it's \"baby it's cold outside\")Great location close to Union StationThe room was huge for a big city hotel and even had a couch in itAnimal friendlyFree $10 credit to raid the mini bar if you are a Rewards member and free wireless too!If you forget something like a razor at home- don't worry the front desk has what you needCONS:Bistro Bis stopped serving breakfast at 10:30 and didn't open till 7 amShampoo dispenser in shower was a bit of a pain to use (but environmentally friendly)My room lacked a tub -shower onlyOn the morning I was checking out staff knocked on my door on 2 separate occasions starting about 8:30 amOverall Hotel George did not disappoint and I will stay here again" }, { "user_review_posted": 7, "user_total_helpful_votes": 2, "expertise": 0.001276776847779, "user_cities_visited": 5, "review_days": 0.6270536692223441, "helpful_class": 0, "review_text": "Vive Hotel was simply fantastic. The location is walking distance from the beach and all the main things in Waikiki. There's also a bus stop right out the front making getting around the island a breeze. The staff were so welcoming and eager to help wherever they could (e.g. printing off a bus timetable). I stayed in a twin share room and honestly couldn't fault it. One minor thing was the air conditioning being a little loud but you get used to it. Plus you even get a complimentary iPad! Next time I'm in Hawaii I will definitely be staying here again." }, { "user_review_posted": 34, "user_total_helpful_votes": 31, "expertise": 0.004316191885559001, "user_cities_visited": 23, "review_days": 0.401423877327491, "helpful_class": 2, "review_text": "My husband and I arrived in Las Vegas on Wednesday 12/28 and started our stay at The Palms Hotel. Since New Years Eve is our Anniversary we wanted a nicer room so we had reservations from 12/30 to 1/2 at Palms Place. However upon checking into Palms Place we were told that the hotel had over booked and we were forced to either stay at The Palms or they would credit us a full refund. Who does that to people on the busiest weekend of the year??We had already checked out of our other room, paid for bell service only to get thrown back to our original location. Nathan Hammett the gentleman who assisted us was only willing to offer us a credit for the resort fee, which in my opinion is unacceptable seeing as how the room we booked was a suite with a tub, refrigerator, and full kitchen. We were then told if we were not satisfied to speak with the Manager Mr. D'Amico. We went to speak with him however he never bothered to even speak with us. Instead, we first dealt with Trevor who told us that he could give us our original room at no cost. Honestly where is the customer service? This is a room that is no where near what we had and this character is trying to act as if we won the lottery! Get real! Then he calls out his Manager Joshua Boren who makes it seem as there had been no breach in service and we are getting a remarkable stay in our same room. When we are still not content with the lack of effort on their part, or the fact that they could have avoided this situation by letting us know when we first arrived or prior to checking out, he states we can either leave with a refund, stay and receive a $25 food/drink credit or we can relocate to the the Westin. With no other feasible options we had to stay at The Palms losing out on our suite. This is the second time we have had a problem with these properties in four months and I honestly recommend staying somewhere else in the future. The hotels I once loved are now the two worst hotels in Vegas due to their poor service." }, { "user_review_posted": 14, "user_total_helpful_votes": 14, "expertise": 0.004744565817058, "user_cities_visited": 118, "review_days": 0.133625410733844, "helpful_class": 0, "review_text": "We just returned from our 2nd stay at Sand Villa Waikiki Aug. 2015. Still a great place and good price, but I must say we don't like the changes made since we were there 4 yrs ago. Why ruin a good thing that WAS the Sand Bar Restaurant and Bar??!! We used to enjoy a wonderful fresh made omelet in the morning with a bloody mary...or coffee. Now it's buffet only. PASS. $14 ea is not how I want to start my day. Can't say I like the Wood & Bucket theme instead of Surf Boards!!!! Fire that decorator! ha.Before I go on I must say the overall service is great and they are accommodating, with great attention to your room and clean sheets daily!!! :)Now the room...........after we complained they adjusted our thermostat. I'm sorry....any room should include cold a/c all the time!!!! You have to keep your key card inserted at all times for the A/C to work. I would much rather just be able to adjust my thermostat..I WOULD gladly raise it when I leave. AND have cold air at night. I don't think our room ever got below 75. It was HOT in Hawaii the entire time we were there! :| Come on tradewinds!!! Also, watch the double beds thing....double double means Two DOUBLE or Full size beds! Not the most comfortable either. Yes we could have changed rooms...but had a nice location and had unpacked before we realized everything. Yes...for 12 nights.They have a nice pool with great access to free towels, however when we finally had the time to actually get in the pool after seeing a beautiful sunset on the beach and a quick bite only to be told the pool is now closed!!!!!!!!!! What??!!! Yep...Sat. nite at 9 pm!!!!! I was most unhappy. It was only the two of us and and two other people, being very quiet. Perhaps they could change it to no loud kids after 9??!! lol? Or later period. Especially weekends! :)I must say many kudos to the QUICK response and action to replace the mini refrigerator in our room when it went out!!! Day or night they send their technicians!!I do wish I had known about the foot spa... lol. I know now...and will check it out along with our next room before we get all settled! Hubby says we are going back to Waikiki annually....yaay!!! I know 3rd time at Sand Villa WILL be a charm!!!! Mahalo!!" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.78039430449069, "helpful_class": 0, "review_text": "Stayed here for two nights in November.We arrived late, the check in clerk and door man were both very pleasant, all the staff members we came across were very helpful and nice.Room is a typical size for NYC, nicely appointed following the Mondrian style.There are some areas they could definitely improve in..We visited the 15th floor lounge and were served wine/cocktails in plastic cups. We\u2019re all adults here, it\u2019s a nice establishment, no need to treat us like children when we\u2019re paying $20 for each drink (and no, there\u2019s no pool).Chromecast in the room wouldn\u2019t connect, water pressure in the shower is low and has temperature swings, shower door gets stuck opening and closing, towels aren\u2019t plush, minibar chocolate almonds were pretty bad.Overall it was an average stay. I had higher expectations for a Mondrian and SBE but I suppose this is what you get. It\u2019s time to shift some of the marketing/ branding budget into room upkeep and upgrading amenities.Didn\u2019t win me as a customer return customer." }, { "user_review_posted": 52, "user_total_helpful_votes": 32, "expertise": 0.0028772948336, "user_cities_visited": 19, "review_days": 0.18236582694414002, "helpful_class": 1, "review_text": "A great night's rest to time-adjust and prepare for a getaway in Napa. Highly recommend the club floor. Excellent breakfast and great food/beverage/desserts through the rest of the day. As usual, great attention to detail and fantastic service from the Ritz Carlton staff." }, { "user_review_posted": 253, "user_total_helpful_votes": 71, "expertise": 0.001252104831397, "user_cities_visited": 80, "review_days": 0.7962760131434831, "helpful_class": 0, "review_text": "The hotel is in a great location surrounded by shops and restaurants, only 2 blocks to the beachfront.The hotel is dated but we found the one bedroom apartment very clean, spacious and comfortable for a family of 4. We had a small kitchenette with microwave and cook top.The apartment had a long but narrow balcony overlooking Waikiki and the partial ocean views.Overall good value hotel" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8461117196056951, "helpful_class": 0, "review_text": "We had a very romantic evening. The hotel was lobby smelled great, the entire hotel is very ambient. The restaurant \"cleo\" was great. The room was clean and modern with a warm feel. ROse colored mirrors and great bedding....Facing Park ave can be loud..." }, { "user_review_posted": 21, "user_total_helpful_votes": 10, "expertise": 0.0022015205729200003, "user_cities_visited": 64, "review_days": 0.431544359255202, "helpful_class": 0, "review_text": "We just spent a quick weekend in San Francisco and this was the perfect little hotel for our stay. The staff was super friendly, and the location is great. You could easily walk to Union Square for shopping or to catch the Big Bus and Uber rides to other parts of the city averaged $10. The bar was great to grab a drink after a long day, and a quick and delicious breakfast before heading out. The rooms were pretty cozy but very comfortable and had everything you needed. My only complaint would be the air unit makes lots of clicking noises but maybe that was just our room. Overall I would highly recommend this cute little hotel for anyone visiting San Fran." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.788061336254107, "helpful_class": 0, "review_text": "We were here for 5 nights and everything was perfect.A clean and comfortable place to stay. The room was spacious and clean. A good breakfast in the morning and for us a perfect location.Close by the market street and downtown.Hope to come back" }, { "user_review_posted": 5, "user_total_helpful_votes": 2, "expertise": 0.001831623082864, "user_cities_visited": 4, "review_days": 0.8033953997809421, "helpful_class": 1, "review_text": "The team at Loews Regency SF is unbelievable. Every single visit they provide outstanding service to me. Rolando, Andy and Tom at the door and valet are seriously the best team ever. You can't go wrong here. Every single staff member goes out of their way to make your visit a great one. The views are amazing, the beds are really comfortable. They have a good restaurant/bar downstairs too." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.6067907995618831, "helpful_class": 0, "review_text": "Very spacious room (suite with bedroom and parlor), real kitchen, Trader Joe's across the street, workable desk in the living room, nice staff. Renovated nicely a few years ago. Metro a couple of blocks away" }, { "user_review_posted": 40, "user_total_helpful_votes": 26, "expertise": 0.0030453492221110003, "user_cities_visited": 28, "review_days": 0.16867469879518002, "helpful_class": 0, "review_text": "I liked this hotel. The lobby bar was terrific, the front desk was friendly and helpful. My room was not huge but nice enough. My one caution is that the windows seem to be historically correct, which means they are not that thick. Did not bother me that much because they don't honk in Chicago like they do NYC. I did not hear my neighbors, so walls & doors seemed thick enough.The subway is around the corner and goes direct to the airport. Highly recommend because traffic to the airport is horrible. Train took 40/45 mins.I would stay again." }, { "user_review_posted": 39, "user_total_helpful_votes": 29, "expertise": 0.0034997184947530005, "user_cities_visited": 233, "review_days": 0.6883899233296821, "helpful_class": 0, "review_text": "Unless you are really into the history of this hotel, you can really get a better room at a nicer hotel for a lower price that is closer to the things you want to see. Quite frankly, I would have been much happier just getting a drink at the bar in order to say I'd been there. The doormen were wonderful; helpful, friendly, upbeat. The front desk people were okay; not great. The room was pretty basic with no artwork or anything on the walls, but the view was gorgeous. The bathrooms were very well appointed and the showers were heavenly. Our problem with the bathroom was that the door in our room, which is a barn door type of arrangement, would not close. We've been married a long time, but we both like our privacy in the bathroom. We had someone come up to fix the door and he was unable to figure out how to do it, so he said he'd be back the next day. No one came. We went to the front desk and told them again about the problem, so they said they'd have someone come up. When we got back from our travels, the door was still not fixed. After some discussion, they gave us another room (much lower floor ... I had requested upper floor when we booked and the lower floor made it considerably noisier from the street). This room did not have all the small amenities the other did, such as bathrobes, etc., but we just went with it. The beds were comfortable, except that the sheets were not cotton, microfiber or bamboo, so we would wake up all sticky from the unbreathable sheets. That coupled with the fact that we could not get the thermostat to operate properly helped make the nights uncomfortable. The restaurant was good, but horribly expensive and the service was pretty bad several times. We finally walked down to the waterfront where there were a few restaurants that were less expensive, the menu more varied and the service better.I think I was especially disappointed with what we got considering how much we paid for everything. I knew how much it was going to be; I just expected much more for the price. I'm also at a loss for why so many people rated the hotel so highly." }, { "user_review_posted": 12, "user_total_helpful_votes": 7, "expertise": 0.002721688918312, "user_cities_visited": 144, "review_days": 0.415115005476451, "helpful_class": 0, "review_text": "Our room looked nice, it was spacious and clean, bed was comfortable. The hotel is very centrally located, there are lots of touristic places to see around.I suppose the hotel has outsourced some of their services and they do not superintend those services adequately. Valet-parking for instance; I've seen them shouting at some guests telling them to go and not ever come back if they're not happy. Comparing such conduct with the pleasant behaviour of the staff at the reception desk made me think that the valet has been outsourced and not supervised. Thankfully we didn't need to use that particular service, they totally intimidated me.Staff at the reception desk are pleasant but the office behind the desk looks too shabby, so maybe it would be a good idea to keep the door closed if they're not planning a renewal.There's parking if you're planning to come by car; it doesn't belong to the hotel (but there's an elevator that directly goes to the lobby) and is quite pricey.Overall, our stay was OK; it was average, no upsides, but everything went smooth." }, { "user_review_posted": 203, "user_total_helpful_votes": 68, "expertise": 0.00151593470773, "user_cities_visited": 301, "review_days": 0.147864184008762, "helpful_class": 0, "review_text": "I thought this hotel was very nice. We were upgraded to the 31st floor with a view of the city. We could see the bay and part of the Golden Gate Bridge from our room. We were a short walk from the BART and street cars. Overall, it was a great location for everything we were looking to experience. Our bed was extremely comfortable. We didn't feel like waiting forever to have brunch on Sunday, so we decided to try the restaurant downstairs that's connected to the lobby. They had quite the selection and everything was delicious. We would definitely stay here again." }, { "user_review_posted": 7, "user_total_helpful_votes": 5, "expertise": 0.003357450229346, "user_cities_visited": 7, "review_days": 0.719058050383351, "helpful_class": 0, "review_text": "Great hotel located in a really good part of town. The inside has the feel of a japanese hotel with kind and curteous staff everywhere you turn. Everything as expected was in great working order and the rooms were nice." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.339539978094194, "helpful_class": 1, "review_text": "We stayed at this hotel for 2 nights. The hotel is in poor shape and doors all creak when you open or close. Windows are not sound proof so you hear all the outside noise, cars and trains all night. The worst part was breakfast at their restaurant. They seated us promptly but the waitress acted very rude and did not even show up for half hour and the place was not even busy.When she finally did show up and took our orders (2 eggs over easy and pancakes), it took literally one hour to bring it. When I told her we are running late for our college visit, she acted completely rude and moved on serving other customers that arrived way after us (there was clear grudge and discrimination!! This was appalling and we have never seen anything like this anywhere else)!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.414567360350492, "helpful_class": 1, "review_text": "Our biggest problem was the air is centrally controlled. It's either all heat or all cool. Well at the time they had it all heat which was too hot. Room would get up to 75. The only way to cool off the room was to open a window. Not a great plan if you're on the strip trying to sleep. Plus the room then cooled to 66 and we were up and down all the time playing with the window.Otherwise good value for the price." }, { "user_review_posted": 51, "user_total_helpful_votes": 21, "expertise": 0.0018887396070640002, "user_cities_visited": 21, "review_days": 0.940854326396495, "helpful_class": 0, "review_text": "We stayed at the Palomar for a second business trip and stayed in a regular room (not a suite)- had a fabulous stay! This room had a couch/seating area in the same room as the bed- windows on two sides. Absolutely great views and quiet, high floor as requested. Bed was comfortable, room clean, and spa tub worked great! Since my last visit, this Palomar has added a Peloton to the gym. They have a great little gym, but for me, this really elevated things- I'd love to see a couple more added so there was more than one.Customer service this trip was phenomenal- Drew Kathleen was lovely at check in and check out and also attended to needs throughout the trip by text which was so awesome as I was busy with work. I really appreciated the ease of the trip and also just pleasant and wonderful customer service.I usually pick a Kimpton in big cities as my home away from home when I travel- I now have one in Chicago that I will return to again and again." }, { "user_review_posted": 10, "user_total_helpful_votes": 1, "expertise": 0.00037515171576700003, "user_cities_visited": 3, "review_days": 0.196604600219058, "helpful_class": 0, "review_text": "Aside from the 6 am unwanted wake up calls and some \"screamy\" neighbors next door, this was one of our favorite hotel stays ever. The staff goes out of their way to make you feel at home. The amenities are simply the best SF has to offer." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.139101861993428, "helpful_class": 0, "review_text": "I attendattend a conference being held in the hotel so booked two rooms here for me and my family. The rooms were assigned10 floors apart but the guest desk clerk Stephen was awesome and got that straightened out pretty quickly. The rooms are pretty spacious. Bed and linens are great. The chaise chair in my king room could really use a cleaning. I had room 2102 which gave a pretty nice view of the ocean. However I can hear the elevators going up and down all the time. The sound is muted and since it has been raining, I was able to convince myself that it was thunder outside. The real bummer is the weird bathroom. I am 6'2\" and there is about 2 inches clearance max between my head and the shower ceiling. There is a strange step up which is higher than a normal step, about 6 inches. It seems to be a bit of a slip hazard. Shower also slippery; be sure you put down the rubber mat. So overall, a mixed review. Staying here is OK, but I might look into another hotel next time." }, { "user_review_posted": 10, "user_total_helpful_votes": 20, "expertise": 0.009599470374048001, "user_cities_visited": 9, "review_days": 0.37349397590361405, "helpful_class": 1, "review_text": "My wife, daughter and I have just returned from the holiday of a lifetime, and a grand welcome from Theo and Marc at the Carlton Hotel. We were a day late due to fog at Heathrow London, and had been travelling for nearly two days. They were both very pleasant and after they checked us in Marc phoned and organised our Alcatraz and the hop on hop off bus trips. As it was 5.30pm it was free wine and music time, so we quickly took our bags up to the room and came back down to the lobby bar and joined in the fun. We enjoyed the same every night for the whole week that we stayed there. The room was big and very clean, and the beds were very comfortable, with room maid service and clean towels everyday. On my last night Theo arranged for me to play his electric piano and sing for an hour in the lobby bar, which I enjoyed very much. The whole place has a friendly atmosphere, and all the staff are very helpful and cheerie. The hotel is in a great location, only 15 minutes walk to union square, and loads of bars and cafe`s nearby. I would certainly recommend this hotel, and once again a big thank you to Marc and Theo for all their help." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.794085432639649, "helpful_class": 0, "review_text": "The experience starts from the valet parking, all staffs were very helpful and they anticipate whats our needs. The hotel room is exceptionally clean and tidy. My kids enjoyed wild wadi, beach and pools. Totally it was wonderful experience." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.819277108433734, "helpful_class": 0, "review_text": "Dubai is exciting, bit can be 'too much' when there on business & u need to relax when back at the hotel? If so, this one is for you! Peaceful atolls along waterfront/marina 100meter invisible edge pool facing Dubai Creek & skyline,another pool w palms & gorgeous..Gorgeous spa & variety of restaurants on property.next to Dubai Gold Club, @ 15 min. From airport" }, { "user_review_posted": 16, "user_total_helpful_votes": 26, "expertise": 0.007778881165177, "user_cities_visited": 7, "review_days": 0.393209200438116, "helpful_class": 1, "review_text": "This was a return visit from over ten years ago. This hotel is in desperate need of a total renovations. This was fist noticeable at the front desk. The area does not have a fresh look. It is obvious that small repairs, touch ups and only basic upkeep has been done in the last 10 years.I was excited to see how the rooms have evolved over the years. I booked two beds (twin beds) as at that time this was the only option for two beds. I knew the beds were small when I booked this reservation but I assumed they would be lavish bedding and throw pillows as twin beds are a rare outdated bedding type. These beds had two small cotton pillows each. I could not help but laugh as this is unacceptable for a five star world famous hotel. The room furnishings were a little tired but were definitely a very tradition d\u00e9cor. The bathroom was very basic including the very small bath tub/shower from the 70's. Short tub height and a slightly raised bathroom floor which made the toilet oddly low. I am not certain what they did 20 years ago when they updated the floor but it just feels weird as they were doing only the minimum to try to update the bathrooms years ago.I could also tell the room had many coats of paint on all woodwork. This is the result of NO recent major updates to this hotel in years. The lamp shades were badly damaged and the entire hotel was very tired.I booked this hotel for the location and view. My room was on the executive level and the view was lovely. There are really no added benefits to the executive level room and they aren't even on the same floor as the executive lounge or the high guest room floor.The executive lounge was a whole other disappointment. Extremely small with very limited seating. The evening presentation of food and drinks was at 5:30pm. Standing room only with very limited food. It seems once they run out of something that was it. It was not restocked. With that being said when the other person in my party arrived at 6:30 there was nothing left but a few cheese cubes. The soda was even gone.This was the worst executive lounge experience I have had in 20 years.I mentioned my concerns very nicely to the front desk. I asked the gentlemen to make a rate adjustment. He said he would call me back and let me know what he could do. I assume the staff is not empowered? He also mentioned the last update was in 1996.He did called back and said he took 15.00 off the rate. I laughed and said goodbye.I am a diamond member by status match only. I was also awarded 5000 points.They have a statement posted at the hotel that they will make it right. This was not making it right.I expected more.Also they have a huge smoking problem right outside the main entrance doors, with in 1 foot of the door. At 11PM on Saturday evening there must have been ten smokers right in front of the door. Chicago has a smoking ordnance but the doorman didn't seem to care.Very disappointed." }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 6, "review_days": 0.405805038335158, "helpful_class": 0, "review_text": "After a nine hour delay and a seven hour flight, I arrived at the hotel at 2am. I called ahead to advise I would be arriving late. There was nobody at the front desk to check me in and when I found the security person they called him and he said he would be there in a while.There was no back up to this one person and he took his time to come check me in. I then got to my room and it wasn't the category I reserved and paid for. I called to change rooms, was put on hold and then finally told that even though I had a confirmed room they were oversold and this was the only room I could have.This terrible service is totally unacceptable in any hotel, and particularly in one hotel that is supposed to be four stars.After a long argument I was offered a $50 discount on the night. This is the last time I will stay at this hotel." }, { "user_review_posted": 106, "user_total_helpful_votes": 62, "expertise": 0.002729322416043, "user_cities_visited": 121, "review_days": 0.48302300109529006, "helpful_class": 1, "review_text": "We arrived early (10:30 AM) and just wanted to check our bags in and planned on coming back to check in at the regular time. We were greeted before we could exit the car by the bell man who informed us that would not be a problem but to check with the front desk to see if we could get in early. Not only did they check us in early but also upgraded our room to a suite. They escorted my wife and I to the room and when he opened the door, we both about crapped our pants. This beautiful modern suite was larger than our house. Floor to ceiling windows overlooking the Chicago River made the views spectacular. Full kitchen with a large living room was perfect as we were meeting old neighbors and it made the perfect place to entertain. ( They were as shell shocked as we were when they arrived & tried hitting me up for a loan later that night) The entire staff could not have made you feel more welcomed everywhere you went. The Hostess at the 16 Restaurant greeted me by my name each morning for breakfast which floored me. Food was fantastic. The Terrace was closed our 1st night as it was raining, but the next night we were able to get a great table and watched the Memorial Day fireworks show. The views from the Terrace were stunning. We could not find 1 thing to complain about the 2 nights we stayed and frankly every other hotel we'll stay at in the future will be a disappointment. If you truly want to be pampered, look no further then Trump International." }, { "user_review_posted": 34, "user_total_helpful_votes": 18, "expertise": 0.002459904849063, "user_cities_visited": 17, "review_days": 0.985761226725082, "helpful_class": 0, "review_text": "The Majestic. Aah the Majestic ..... My kind of Hotel.Having resided here before, we have just returned a year later for another stay at this beautiful bohemian european styled Victorian hotel.We were not just going to stay here, we were going to live here for three whole weeks!This time around we upgraded to a Junior Queen Suite, rather than the Standard Suite we had stayed in last year. Our Suite was on the second floor, on a corner overlooking Sutter and Gough StWe were greeted with great enthusiasm and recognition by Oriel on reception, who was very pleased to see us return once again.Once again, we were extremely impressed with our accomodation, with it's lovely high four poster bed, complete with drapes and stepping stool for smaller visitors, beautiful big windows with drapes, claw footed bath with integral shower unit and everything required to make a hotel suite feel like a home, albeit an extremely luxurious home.The staff at the Hotel Majestic are all very friendly, including Manoj on reception with whom we had a number of very interesting conversations at the end of most days. Of course, we were pleased to re-acquaint ourselves with lovely Amit who tends the bar.We asked for plates, mugs, knives, forks and spoons so that we could prepare some basic sandwich meals, bagels and breakfast cereals, these were provided immediately.The hotel is very accessible to various POI in San Francisco, just 10 mins walk from Japan Town which has an amazing $1.50 Daiso Store which caters for many of your possible practical needs whilst away from home.China Town and Union Sq are also very accessable via the Muni bus, or the California/Van Ness Cable Car.Fisherman's Wharf is a 20 minute walk away or you can catch the number 47\u00a0 Muni bus to Fishermans Wharf, then walk a few minutes to Pier 39.All in all, a very conveniently located\u00a0 and comfortable hotel.Would definitely recommend.We will be revisiting the very next time we go to San Franisco.Keep up the good work Hotel Majestic. Way to go!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.7699890470974801, "helpful_class": 2, "review_text": "I had a great experience at Harbor Court. The hotel is ideally located close to the financial district with a great view of the water and the Bay Bridge. Check-in was easy and the service and amenities were outstanding. The staff is great. Nahid did an excellent job at check in and was very helpful with all my questions. I'll be back and next time I'll bring the dogs." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 1, "review_days": 0.8625410733844461, "helpful_class": 0, "review_text": "This week, we had the absolute pleasure tojoin our family for 4 full days of fun and adventures in beautiful Dubai, and I cannot day enough about the amazing experience we had staying in the Shangri-La Hotel. Every single staff person provided 5-star service, especially Kazi and Sayid who helped us get settled in, Nitesh who went the extra-mile to set-up a play area for our young children, and Aynura, who served with a smile and our children adore!What a wonderful way to experience our first trip to Dubai! We will be back!" }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 10, "review_days": 0.08762322015334001, "helpful_class": 0, "review_text": "I stayed here with my mum back in March for my birthday as a short getaway. From the moment we checked in the hotel team were friendly and very welcoming. The hotel has a very unique looking design which fits in with its location in Fisherman's wharf. The location is great for going out sight seeing and very close to public transport including the old style trams. I can't compliment the hotel team enough, they knew it was my birthday and laid out a few surprises which were lovely." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.38608981380065704, "helpful_class": 0, "review_text": "This hotel is in a great location only two blocks always from the air and space museum. The rooms were modern spacious and clean. Very comfortable King bed. And we really liked having a Starbucks in the hotel for eating breakfast and getting coffee!" }, { "user_review_posted": 135, "user_total_helpful_votes": 25, "expertise": 0.0007887176595100001, "user_cities_visited": 481, "review_days": 0.5016429353778751, "helpful_class": 1, "review_text": "Don't be fooled by the negative reviews. This hotel is in a nice, safe neighborhood. Convenient to many sites and great food options within walking distance from the hotel. Very accommodating to individuals with disabilities. I have stay twice in the last 6 months and it is a great, lower cost spot for individuals or a family." }, { "user_review_posted": 45, "user_total_helpful_votes": 12, "expertise": 0.001184302475265, "user_cities_visited": 139, "review_days": 0.577217962760131, "helpful_class": 1, "review_text": "I've stayed here for two night during a work trip around california and nevada. I found this hotel at a reasonable price and I decided to give it a try. I was a bit skeptical about the whole shared facilities thing but, as a camper, I didn't have a single issue. The restrooms were always clean and I never queued for them.The location is also good, close to Fisherman's Wharf and if you like to walk you can do pretty good tours around that area.The rooms are not so silent but as a person who tours I don't have any problems sleeping in \"tough\" conditions. Anyway, no particular noise heard during my stay. Plus, they provide earplugs if you want.The bed was ok, with two pillows per side and my two nights went very smoothly. I suggest the room with the sink inside, very useful if you don't want to get out just to wash your hands or shaving.Wifi connection is good, staff is kind and at the entrance you will find complimentary coffee, tea, hot water and candies during reception opening hours. You also have vending machines, washing machines and dryers in a common area.To sum up, it was a very fun and interesting experience, I will recommend this place for sure!" }, { "user_review_posted": 25, "user_total_helpful_votes": 11, "expertise": 0.0020258192651430003, "user_cities_visited": 13, "review_days": 0.32749178532311, "helpful_class": 1, "review_text": "Short stay in this hotel was very good clean and you can walk to kosan road ,takes about 15 mins , had a swimming pool on the top floor which we all used at night , staff very helpfully, never ate in the hotel preferred the cafes along the road so don't know how the food was , comfortable stay by all" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.585980284775465, "helpful_class": 0, "review_text": "The San Francisco Marriot Marquis is a really big hotel near the Moscone Convention Centre.The hotel is focused on business people and convention visitors.Personel was friendly and professional, rooms were spacious and comfortable. Our view was stunning.The choice of restaurants inside the hotel is limited.The location of the hotel is excellent though (museums, other attractions, shopping and public transport) and there are many good restaurants nearby.Especially when rates have gone down a stay in this hotel should also be considered by tourists and other non business travellers." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.8663745892661551, "helpful_class": 0, "review_text": "Very nice staff. Room is so old with a lousy view of a building and no natural light (not their fault - it is a city after all). This may have been remedied if the room decor wasn\u2019t so old. Reminded me of a cruise ship cabin from the 80\u2019s. They are renovating though - which led to a prompt start of constant drilling at 9am on the dot in the middle of a conference call that I had to take from the room. One positive - room service breakfast was delicious. Not at all what I would expect from a W hotel. I was really looking forward to staying here and definitely disappointed. Hope the renovations help." }, { "user_review_posted": 61, "user_total_helpful_votes": 61, "expertise": 0.004744565817058, "user_cities_visited": 30, "review_days": 0.154983570646221, "helpful_class": 0, "review_text": "We travel to SF once a year, and we used to stay all different places. No more. Always, forever more, it will be the St. Regis. First, the service is impeccable. The location is perfect for us and everything is easy to get to from here, even down to Fisherman's wharf. The bar is beautiful! Everything is top-notch." }, { "user_review_posted": 4, "user_total_helpful_votes": 12, "expertise": 0.014454374931038001, "user_cities_visited": 108, "review_days": 0.066812705366922, "helpful_class": 2, "review_text": "The Aston Waikiki Beach Tower is easily (and often) confused with a couple other Asten properties with confusingly similar names, and it's essential that you recognize the word \"Tower\" in the name of the hotel, located at the corner of Kalakaua Ave. and Liliuokalani Ave. Cars, taxis, etc. must enter the property via Liliuokalani Ave., making the official address on Kalakaua Ave. a little confusing (and two other hotels with which it is often confused also have Kalakaua addresses).The 40-floor building looks like it was intended to be a condominium apartment structure, not a hotel. The units -- mostly 2-bedroom, a few 1-bedroom -- are amazingly spacious and well laid-out, all with large balconies facing the ocean. There are 4 units per floor and 4 elevators, so the wait time for an elevator is rarely more than a minute or so. Parking is free (almost unheard of in Waikiki) with a very efficient valet service, though the hotel's vehicle entrance can become jammed at times. The apartments are beautifully furnished, with fully-equipped kitchens and very effective dual-zone air-conditioning.The staff is pleasant and helpful, housekeeping is proficient, and public areas (e.g., pool) are very will maintained. Because the property is so very much like a condominium apartment building, there are no restaurants, gift shops, or boutiques in the hotel -- which eliminates the congestion that such establishments create. Location couldn't be better. It is totally safe, directly across the street from Waikiki Beach, and with countless excellent shops and restaurants within a 10-minute walk. The daily room charge is augmented by an additional $25 amenities fee (becoming all to common at upscale hotels), and Honolulu's taxes on hotel charges are among the nation's highest. So, this is one of the more expensive hotels in Waikiki, but I think most people would agree that you are receiving what you pay for in terms of a high-quality hotel experience." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8236582694414021, "helpful_class": 0, "review_text": "Meagan was very helpful Tony\u2019s on our stay. She went out of her way to serve us and make sure we had everything we needed upon eating. She definitely made us feel welcomed and we looked forward to seeing her on our next visit." }, { "user_review_posted": 17, "user_total_helpful_votes": 16, "expertise": 0.004458983196058, "user_cities_visited": 6, "review_days": 0.44797371303395406, "helpful_class": 1, "review_text": "We stayed for 2 nights in February. We were in the \"old\" part of the hotel so the hallway was a little shining-esq but it was clean, so that was all that really mattered.The room was decorated so the furnishings were nice but the walls could use a fresh coat and paint and the bathrooms really need an overhaul. I've never complained about a clean bathroom before but these bathrooms are TINY and ugly. With that said, everything was clean and in good working order.It was LOUD in our room. The 1st street stage and fremont st. experience were both right outside our room. Since we stay up late, it didn't both but construction right outside our window in the a.m. was an issue for us late-sleepers.I'm sad that DuPars is gone (because I never got to try the pancakes) but the bigger issue was there are no restaurants at all in on property anymore.Love their slot club (free play adds up fast) and since I gave them a ton of play, I'm hoping for some offers for my next Vegas trips in August and October.Overall, a good experience." }, { "user_review_posted": 5, "user_total_helpful_votes": 6, "expertise": 0.0057155467284560005, "user_cities_visited": 238, "review_days": 0.676341730558598, "helpful_class": 2, "review_text": "Hotel - Clean, trendy, modern & large. The valet entrance had no one to greet us at 10 pm, which was frustrating because I worked in NYC for over a decade, travel for a living and was treated better elsewhere. We were exhausted after a long flight and they had no accommodations for one just to sit, relax, and take in the ambiance unless I walked towards the entrance where we waited for a bit for assistance with our bags. Walking from the entrance to check-in was a nightmare. Friday night and exhausted, the music was so loud that we could not hear the guest receptionist at check in. We ended up checking in quickly as I\u2019m a SPG Gold member, but as my husband & I checked in together and requested 2 keys, they never asked for room type. They provided us with a lake view room, but 2 beds, which was not only insulting, but ridiculous. We were too tired and didn\u2019t want to deal with the ultra loud music downstairs to request another room.Parking - valet or valet. We were told that self park was a walk, so we opted for valet at $67 a night. All this and terrible valet service is unacceptable. The valet did not offer to help with our bags! That\u2019s a first after 20+ years of business travel.Staff - Friendly but do not take that \u201cextra\u201d step to provide an exceptional guest experience we have experienced at other W Hotels! We also called to have our towels changed late in the day and they attended to our needs very quickly. We ran out for more deep dish pizza and when we returned our room was refreshed & tidy. (And anyone in Chicago knows it takes about 30-45 minutes to prepare a deep dish pizza, so we were back in our room in aprox 1 \u00bd hours and our room was done! We thought that was impressive that they took care of it so quickly in most hotels it would have been a toss up.)Would recommend this W for the location as it\u2019s close to the Navy pier and has nice views of the lake. The disappointment were the staff, room type & pillows. The room was clean and comfortable, except for the bed size, for a city hotel room. We had a tub and the views were good. There were 4 standard pillows on our king bed, however, there were no extra pillows or blankets in the closet. The bed was very comfortable, the pillows were not, as they were extremely soft and we slept on 2 just to get support.You don\u2019t get what you pay for the location and hospitality, it's NOT worth the experience. As an SPG Gold member I\u2019m usually asked if I want the extra points, or other choices, but I wasn\u2019t. Hotel employees need some guest experience training! We'll consider other hotels in the future." }, { "user_review_posted": 70, "user_total_helpful_votes": 86, "expertise": 0.005854258287227, "user_cities_visited": 37, "review_days": 0.7185104052573931, "helpful_class": 1, "review_text": "This hotel was awesome. It was comfy, clean, quiet and rooms were very nice. I walked down to shops, the water and had a great time. It was quiet at night and busy, but not too crazy busy during the day. I enjoyed the maritime museum in the hotel too. Great place to stay." }, { "user_review_posted": 25, "user_total_helpful_votes": 12, "expertise": 0.0022200154474230002, "user_cities_visited": 12, "review_days": 0.542716319824753, "helpful_class": 0, "review_text": "Our stay here was great! We had a club room and the complimentary drinks, minibar, and evening canap\u00e9s (more of a mini buffet, with about 4 hot savoury choices from noodles to chicken nuggets, cold food, and desserts!) were fab! The staff were amazingly kind and helpful - especially in the club lounge! Very friendly and welcoming. The views from the pool are amazing!" }, { "user_review_posted": 123, "user_total_helpful_votes": 60, "expertise": 0.0022579073854290003, "user_cities_visited": 46, "review_days": 0.9178532311062431, "helpful_class": 1, "review_text": "We stayed at both the Cosmo and the Bellagio and the clear winner for us was the Cosmo. We are early 40's and met friends there (kids in camp!) and there was a noticeable difference in quality. The Cosmo has modern rooms with an iPad controlling the room features whereas the Bellagio has a lot of older carpet and dated room features. I would say the casinos are on par with each other but the dining choices at the Cosmo dwarf the choices at the Bellagio. We were very impressed with the diversity of choices at the Cosmo including hidden bars, late night pizza and speakeasies. Well done!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.592552026286966, "helpful_class": 0, "review_text": "I highly recommended staying at this hotel for business or vacation. The conference and ballrooms were well accommodating for my conference. I would also recommend utilizing their free access to the balance gym. I enjoyed my sunrise yoga and relaxing in the saunas." }, { "user_review_posted": 2481, "user_total_helpful_votes": 821, "expertise": 0.001496221776508, "user_cities_visited": 269, "review_days": 0.180722891566265, "helpful_class": 0, "review_text": "I added photos. The D has come a long way - for the better. We were in the casino and had drinks at the Longbar watching NFL. Service was very good. We also purchased cocktails outside at the D bar. The music can get loud. They need to address this." }, { "user_review_posted": 32, "user_total_helpful_votes": 30, "expertise": 0.004441134282246, "user_cities_visited": 24, "review_days": 0.076122672508214, "helpful_class": 1, "review_text": "As a Diamond member and have stayed in over 100 Hyatt properties worldwide. This is, without question, the WORST Hyatt experience I have ever had. Why, you ask? The hotel is under construction while still being in operation and charging full rates for rooms. Included in the construction is the atrium, which half the rooms face (including mine). So what do they do on a Wednesday morning with the hotel at full occupancy? They have work crews start noisy construction at 5:30 IN THE G#DD#MNED MORNING!! Not a reasonable 8:00 or a forgiveable 7:00 AM. Before the sub is up, forklifts are beeping and hammers are hammering. Maybe Hyatt's thought is that I should be up and productive before 5:30 AM, but that should be my choice, not their's. And at a princely $400 a night for those shenanigans, they should be ashamed. An important day if client meetings, and this is how I start my day?? When I tried to raise my objections to the wildly unsympathetic front desk staff, I was brushed off with a insincere \"Sorry about that - have a nice day\". No sincere apology, no offer to make amends. \"You're out of luck, pal. Thanks for the 4 bills!!\"Other treats with this no-star property:Wifi is unworkable - the is simply no signal available in the eveningElevators are a nightmare - plan an extra 5 minutes to your up-and-down plansHealth club is in a next door property and is cramped and uncleanNever, ever stay at this dreadful property - there are far better and nicer places to stay in the district for that kind of money." }, { "user_review_posted": 14, "user_total_helpful_votes": 6, "expertise": 0.001970334641635, "user_cities_visited": 301, "review_days": 0.08981380065717401, "helpful_class": 1, "review_text": "If you are looking for glitz and glamour, then don't stay here. If you are looking for a quiet and comfortable sleep, then stay here. Hotel rooms were clean and quiet. Rooms had all the needed amenities. Bathrooms are a little small but not a big deal for us Located near the center of the strip makes for easy walking to other casinos and restaurants. Staff were friendly. $1 michelob beer the casino was nice. Only complaint were the room keys as they seemed to demagnetize often." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.701533406352683, "helpful_class": 1, "review_text": "We stayed here for two nights and couldn't have been happier with our choice. As soon as we arrived, I asked for a king size bed and explained that we had a terrible experience at our previous hotel so they immediately upgraded our room to a deluxe room at no extra cost! Professional staff. They offer high-end toiletry products which was amazing. The location is the best - right at the heart of Union Square (lots of shops and restaurants around). Walking distance to Fisherman Wharf, China town, Little Italy and much more. I love the look of the hotel, very artsy and trendy. The restaurant attached to the hotel \"Rambler\" has the best breakfast/brunch/dinner. Overall experience was excellent." }, { "user_review_posted": 72, "user_total_helpful_votes": 48, "expertise": 0.003126264298061, "user_cities_visited": 70, "review_days": 0.539978094194961, "helpful_class": 1, "review_text": "Not a cent has been spent on this hotel since then. Awful old bathrooms, dirty and stained carpet, horrible decor. Most of Waikiki is stuck in the '80s, and this hotel is no exception. Too expensive for what it is.The good news is, the location is very good, just across the road from the beach. There are plenty of shops and restaurants within walking distance. Very nice staff. And being in Hawaii, there's really nothing to complain about." }, { "user_review_posted": 18, "user_total_helpful_votes": 8, "expertise": 0.0020473966187300003, "user_cities_visited": 14, "review_days": 0.7026286966046, "helpful_class": 0, "review_text": "Stayed w family for several days. Every member of staff(desk, cleaning crew etc) encountered was friendly/courteous-every time i passed a member of staff they greeted me or held door/elevator. The ENTIRE staff impressed from A-Z....Walk to Mall or metro which is super convenient with underground stop at hotel, starbucks inside that has quick coffee and bfast. clean and comfy rooms. Self parking at hotel on 10th st reasonable at $42 for 24 hours. Felt safe and Would definitely stay again!" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.129244249726177, "helpful_class": 0, "review_text": "No fridge, no safe, brown water, limited breakfast seating, the only Hampton I have stayed at with no room safe, on business- where do you secure your valuable? it has been a while since I had to use an Ice bucket... People were good, street level hall can't be called a lobby, the real lobby is an elevator ride from the street, and doubles at the breakfast area.... I will not be back to this one" }, { "user_review_posted": 5, "user_total_helpful_votes": 10, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.027382256297918003, "helpful_class": 3, "review_text": "This hotel is above-average! For the price we paid, the experience was excellent and the service was even better! Yesemia was an awesomeBartender and Brittany did a great job at the front desk. Everyone we encountered made our experience more enjoyable! We will definitely be returning!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.270536692223439, "helpful_class": 0, "review_text": "Outrigger Reef was sensational from check in to check out (which I reluctantly had to do) best ocean front room with the sound of waves at night bliss. Our housekeeping lady lovely Lily was outstanding, courteous & friendly, she found us a kettle for our morning cup of tea. Nothing was a trouble for her. Mel in the Bar was fabulous, hardworking, fun and a dynamo with cocktails. Will definitely be back. Lei Day, which was my USA birthday day was made even better with the dancing & beautiful music celebrations. I loved every single minute & the Spa massage was the BEST. Thank you Outrigger Reef for a magical experience Mahalo" }, { "user_review_posted": 38, "user_total_helpful_votes": 30, "expertise": 0.003722480647165, "user_cities_visited": 33, "review_days": 0.6254107338444681, "helpful_class": 1, "review_text": "stayed for 3 nights while we explored Bangkok. There room was spacious, comfy, clean and well equipt. The windows allows us to over look the city which looked spectacular in the evenings.The breakfast offered continental food, cooked breakfast, Thai food and indian dishes. In fact there was so much choice it was hard for me to decide what to eat. They also provided an option to take away a cup of fresh coffee which we happily slurped in our room while we decided what to to do with our day.It is situated off the main through way and although some traffic it was a lot quieter. However at the same time it was only a 5 minute walk to the tube and train stations.We found the staff always polite and helpful. There is a little shop across the road to pick up drinks and snacks and some restaurants very close by. Our favourite during our stay in Bangkok was literally across the road called the Lean 2 Tree.One really nice service the hotel provided was that we were given a phone to use during our stay allowing us to browse the internet and I understand it allowed us so many free minutes to make local and international calls but we never used them.There was a pool on one of the upper floors but more for having a dip. Too small to do any real lengths.The bar on the upper floor is worth visiting. It provided another fantastic view of the city. Its design, attentive staff and comfy seating provided a relaxing ambiance to leisurely sip our early evening drinks before venturing for something to eat." }, { "user_review_posted": 78, "user_total_helpful_votes": 53, "expertise": 0.0031885066641760005, "user_cities_visited": 275, "review_days": 0.409638554216867, "helpful_class": 1, "review_text": "We stayed two nights between Christmas and New Years to celebrate our anniversary and booked one of the suites with a terrace. San Francisco is our favorite city away from home and we've lost count of the number of times we've visited. We've always wondered about staying on Nob Hill, as it's literally above the hustle and bustle of the rest of the city. The views from street level are remarkable, but from our 16th floor room's enormous terrace, they are breathtaking -- especially at sunset. The bed was very comfortable and the linens luxurious. The bath generous, with a separate room for showering, room for two and two shower heads. The suite is quiet and relaxing with plenty of space to spread out -- the sitting room has a dining table as well as a sofa and arm chair. There's a table and chairs on the terrace to enjoy coffee in the morning, and a drink in the evening. Other things to note about the hotel in general: we didn't have a car ourselves but noticed that there is a garage. Hotel staff we encountered were pleasant and professional. There is a line for the elevators near sunset for those who want to go to Top of the Mark. The lobby area near check in isn't huge, so it gets crowded when the line is present. One of the elevators was out of order during our stay, and the elevators are relatively small, so the wait to get on or off was long at times. Still, a lovely location to be enjoyed. Chinatown and North Beach are a short walk down California St. and great exercise on the return trip. Don't forget to check out the hotel's tiny museum just off the lobby if you're a nostalgia buff. It's worth a look." }, { "user_review_posted": 50, "user_total_helpful_votes": 30, "expertise": 0.0028026039942620003, "user_cities_visited": 32, "review_days": 0.6922234392113911, "helpful_class": 0, "review_text": "We booked a city view suite at the Trump and ended up with a room with a side view of the Chicago River. The room was quite simply the finest we have ever stayed in-huge (over 1100 sq ft.), exceptionally comfortable king size bed and pillows, two luxurious bathrooms-one with a tv in the mirror, elegant toiletries, kitchen with bar, huge living area with sleeper sofa, etc. etc. From check-in to check out the experience provided by the fine staff at the hotel was superb. The hotel provides a Cadillac Escalade to take you anywhere within a mile of the hotel(they do not pick you up however). The hotel is located just north of the Chicago River one block from the Magnificent Mile and about a mile from Millennium Park and the Art Institute. Cabs, Uber and the CTA will get you wherever you need to go. Be forewarned that parking prices are exorbitant(almost $60 nite) so I highly recommend taking public transportation while staying there. I also recommend spending a few extra bucks and getting a suite-you will not be disappointed!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.37677984665936404, "helpful_class": 0, "review_text": "We needed somewhere to stop for the night as we were travelling home to Australia. The staff are extremely helpful, breakfast was delicious and the price for the location was very reasonable. Room was a little small, however we managed just fine. I would definitely recommend this hotel." }, { "user_review_posted": 15, "user_total_helpful_votes": 3, "expertise": 0.000860642171466, "user_cities_visited": 8, "review_days": 0.826944140197152, "helpful_class": 0, "review_text": "I enjoyed a great 5-night business stay at the Fairmont in January. The location is superb, 'atop Nob Hill' and is an easy walk to the shopping and business districts and a slightly longer but rewarding walk to the wharf. The lobby is exactly what you'd expect from such an historic hotel, check in is a bit slow and choosing a different room was a bit of a challenge. The rooms have great views as long as it's not an internal room - make sure you check - but they could probably do with a makeover. No gym which was disappointing although you can use an affiliated gym. Breakfast was v expensive but really good - fresh and lots of options. Every member of staff I dealt with was helpful and friendly and made me feel like I was staying somewhere special." }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 4, "review_days": 0.374589266155531, "helpful_class": 0, "review_text": "Hotel was easy to find, when we were given all the relevant information and luggage was taken to our room.The breakfast was fantastic and outdid all the other hotels we went to while travelling around Thailand.Roof top pool was amazing, beautiful views and relaxing atmosphere.Transport was at the door no need to call for a taxi all that can be done for you. However be careful of the un metered taxi drivers. (basically people that use their own cars and say they are a taxi organised from the hotel) get the Hotel door man to organise your taxi. If you are on a budget the registered taxis are the way to, very inexpensive compared to the tuk tuks.We loved our stayThank you Hotel Royal." }, { "user_review_posted": 10, "user_total_helpful_votes": 8, "expertise": 0.00377358490566, "user_cities_visited": 4, "review_days": 0.274370208105147, "helpful_class": 0, "review_text": "Highly recommend this hotel.. Raymond Sparber at the bell desk is awesome.. full of aloha spirit.. Joel, Jacob, and Jettson who work at the bell desk are outstanding...Conveniently located to beach, shopping, restaurants" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9096385542168671, "helpful_class": 0, "review_text": "The staff who called Beev, she helped us to check out , give a excellent service to us. Also , she always have a smile on her face. Thanks her so much. All the staff are very nice ! Highly recommend who want to travel Bangkok with great accommodation service , this one should your first choice." }, { "user_review_posted": 58, "user_total_helpful_votes": 47, "expertise": 0.0038238080562490004, "user_cities_visited": 37, "review_days": 0.759036144578313, "helpful_class": 0, "review_text": "I stay at Kimpton hotels in DC very often, but this was my first stay at the George. As always, the decor is fun and the rooms are small but comfortable with a few nice touches -- bathrobes, glasses instead of plastic cups, etc. The service is always great. But there is always something missing that would make your stay excellent and not be just plain annoying. At the George, the noise is an issue, between the very loud heating/air system with some clanging noises that woke me up regularly and the street noise. They've also gone to the trouble to put a Keurig in the room with some adorable bright orange cups with the Kimpton logo -- so they've put some thoughtful effort here -- but the only condiments provided was a packet of non-dairy creamer powder and some Sweet and Low. The lobby doesn't do coffee service in the morning, so in-room was the only option until the restaurant opens at 7:30. A small thing, to be sure, but it ends up being really important when you're traveling for work and have to be at a meeting at 8. The location is good, but we had a hard time finding a restaurant the wasn't really expensive within walking distance. I'm not sure I would choose this particular Kimpton property again." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.680175246440306, "helpful_class": 0, "review_text": "This was the Worst place I've been in my life. The indoor/outdoor pool is FALSE advertisement. It is a small jucuzzi outside and no pool. TPicnic tables thou could barely eat on. They were broken up. The ceiling n in the eating n area for breakfast was a sore eye to look at.This hotel looks like a low income project housing. The ceiling was leaking, the sink was stopping up. The faucet very loose.The TV was extremely small" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.32530120481927705, "helpful_class": 1, "review_text": "We decided to take our first wedding anniversary trip in Vegas and chose Polo Towers as our hotel.We were disappointed upon arriving, our flight had been delayed 2 hours & after checking into the hotel, they immediately told us to go talk to hotel concierge desk. They did give us a lot of good information but also tried to sell us a couple trips. Of course we said no... Just wanted to go into our room.Our room was SO small, it did not have a kitchen like I thought it would have. The beds are pull out couches and the couch cushions were stacked on the side of the bed, it looked messy.The room, overall was clean but the bedsheets smelled funny, & in the 3 days we were there, housekeeping only came once.Our room had a balcony BUT our outside view was the trash side... The dumpsters were right outside... So the dumpster trucks were up & working at 7-8am... SOOOO LOUD! so def make sure you and ask for a room away from the trashOverall, it was a nice stay, but we will not be staying at the Polo Towers again." }, { "user_review_posted": 36, "user_total_helpful_votes": 10, "expertise": 0.001238245859232, "user_cities_visited": 22, "review_days": 0.8548740416210291, "helpful_class": 0, "review_text": "Stayed at the Kahala for 6 nights and thoroughly enjoyed it. Customer service was fantastic, the whole staff made sure your stay was memorable. The room was spacious with huge bathroom. We had a view of the golf course and mountains and it was superb. It is situated in a residential area so its not as busy or crowded as Waikiki but that was just what we wanted. The beach was never crowded. They had several excellent restaurants on the property and we ate at all the them. Our favorite was Hoku's. Overall, very enjoyable stay and would definitely return and recommend!" }, { "user_review_posted": 48, "user_total_helpful_votes": 46, "expertise": 0.0045422781271830005, "user_cities_visited": 237, "review_days": 0.146221248630887, "helpful_class": 0, "review_text": "As usual, the four seasons does it right. The hotel is beautiful, Little bit sterile, But provides a modern flair in the heart of San Francisco. The rooms are beautiful, We were upgraded through the American express' fine hotels and resorts program to a presidential suite and it was spectacular. The Suite had modern furniture, beautifully appointed bathrooms with top-of-the-line appointments, However the views really put it over-the-top. The views from our room were spectacular and breathtaking it was a big and spacious room especially for San Francisco, More square footage and many of the popular Victorian homes that one envisions when one thinks of San Francisco. In addition, the Food as always was wonderful and the staff is extremely friendly and accommodating. Service was excellent, And though pricey, buy four seasons standards and San Francisco standards it really was a bargain for what we got. We were ending a long trip from Hawaii and this really was the cherry on top. The location just outside the tenderloin, right in the middle of the financial area, including a view of the Transamerica tower, One of my favorite buildings made it easy to access restaurants and shops and all the unique sites that San Francisco has to offer. My wife Gina and I well without a doubt stay here the next time we come through San Francisco. Overall this is a hotel worthy of the four seasons name and it truly did make me feel like we were in the lap of luxury in an opulently large space in a city not known for being heavy on space. If it's an option request a room upgrade to an executive or presidential suite, Or if it's a special occasion, even though it's pricey it really is worth it and they are often very accommodating if the rooms are available. I highly recommend this hotel and cannot wait to go back." }, { "user_review_posted": 8, "user_total_helpful_votes": 10, "expertise": 0.005958291956305001, "user_cities_visited": 6, "review_days": 0.21522453450164203, "helpful_class": 1, "review_text": "We were staying in San Fransisco for a family holiday and from the moment we set foot in the front door until we left if was one of the nicest hotel experiences I have had. The staff are exceptional, the hotel is very nice and so are the rooms. It's the hospitality the hotel staff provide that would have you singing from the rooftops. The location is a little out from the centre of San Fransisco but I found this to be a positive as the homeless issue in San Fransisco is off putting. Pacific Heights is far removed from that problem and it's a very enjoyable safe area. I would never stay anywhere else in San Fransisco. It's like a home away from home and I highly recommend it and praise the staff." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.9715224534501641, "helpful_class": 1, "review_text": "We absolutely fell in love with this hotel and frequently returning back for our autumn break. Hotel came through the renovation so the rooms are more \"up-to-date\", modern, clean. However I am not satisfied with the new set up of the room. The master bed used to face to the window so in the morning you really had the view of ocean and Burj Al Arab. With the new set up, when the bed is placed on the other side of the room, you see only the construction of the new JB property. Disappointing. The other thing is already mentioned current construction. Even if they try to avoid the noise, it runs though day and night and sometimes it is very annoying. Credits to the JBH that they mentioned this on their website. It's up to everyone's choice.Overall the hotel is great. Food, entertainment for kids, water park, warm sea (with waves, which is impossible to experience when you stay \"on the Palm\"), pools, it all takes you beyond your \"normal\" days. Simply enjoy!" }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.671412924424972, "helpful_class": 1, "review_text": "Most disappointing Hotel in HI that we have stayed in. Reminded me of an old school drive in Motel from the 70s. Very dirty, old, unhygienic and noisy. Only plus was the location. Had Lunch at Tiki's Restaurant. Staff member was arrogant & more interested in watching the TV in the Bar area. Resort Fee is a joke. Must be very loose with the defintion of Resort in Waikiki. Compared with others including Hyatt Place (next door), the Marriott (across the street) and the Hilton Hawaiian Village, it is no where near up to scratch. In desperate need of renovations!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7760131434830231, "helpful_class": 0, "review_text": "We had a great stay at the courtyard Marriott Las Vegas. My daughter had a class she attended and we were guest for a week. The staff was very friendly. Especially Lisa and Eve who were attending the bar/food counter at the hotel. They were very enjoyable and very nice with my daughter and I after a long day. We would stay there again for sure. ." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.30668127053669203, "helpful_class": 0, "review_text": "Trigger was awesome! He was attentive, fun, a little strange in a good way! He was pleasantly awkward however we thought he was literally amazing! Ashley the manager came over and was very kind and they put us on the list for weekend! We will be back!" }, { "user_review_posted": 20, "user_total_helpful_votes": 20, "expertise": 0.004744565817058, "user_cities_visited": 17, "review_days": 0.32858707557502703, "helpful_class": 0, "review_text": "Great location, welcoming and helpful staff, sweet and spacious rooms (perfect for romantic stay or girls' getaway). Delicious breakfast and happy hour (wine and hor d'oeuvres -- nice!). We liked the decor, found it very warm and inviting. Each staff member we interacted with went above and beyond the usual to help us." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.661555312157721, "helpful_class": 2, "review_text": "Stayed 3 nights in April 2018. Customer service people mixed, ranged from pretty good to poor, more on the poor side. Also slow, max two staff on hand to facilitate check in - insufficient, every time I had to talk to front desk, wait time was 10 minutes or more. Maintenance - AC unit drain was plugged, so had to use garbage cans to collect drip water, and towels to muffle noise so we could sleep. Bathtub was plugged, took hours to drain after quick shower. Raised these issues with front desk, no response to either. Oh, and batteries were dead on door mechanism. Minor detail, but seemingly characteristic of attention to detail. Only reason for two stars is nice pool and beach, but would not stay again to say the least." }, { "user_review_posted": 11, "user_total_helpful_votes": 4, "expertise": 0.001655081098973, "user_cities_visited": 11, "review_days": 0.45892661555312103, "helpful_class": 0, "review_text": "hotel in a crowded and never sleep city. i love to stay in their rooms rather than going outside so crowded. staffs are so friendly with guests. no complaint at all. will stay here when i come to las vegas in the future." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7245345016429351, "helpful_class": 0, "review_text": "We stayed there just one night for a friend\u2019s wedding. We arrived there in the afternoon staffs were v nice and friendly. Our bedroom was breathtaking view with bath and bkk view. Swimming pool was amazing. Staffs there v nice and friendly too. Love everything there. My son keep telling me there was his favourite place in the world and We definitely be back." }, { "user_review_posted": 6, "user_total_helpful_votes": 12, "expertise": 0.009599470374048001, "user_cities_visited": 6, "review_days": 0.5043811610076671, "helpful_class": 0, "review_text": "Shout out to manager Michael who went above and beyond to accommodate our needs! He made sure we were taken care of.The staff is super friendly. They have an onsite concierge that will help you book anything you need." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.31544359255202603, "helpful_class": 0, "review_text": "No hot water in the shower. I waited 10 timed minutes and there was NO hot water. Cold worked fine.No internet even though I checked to ensure I had the correct code.Only two towels and No hand towels either.There were NO face clothes to be had.The scales did NOT work.If I were staying beyond waiting for the evening flight and wanted more than a place to take a nap I would have asked to move to a different room.I did tell the manager when I checked out about the problems" }, { "user_review_posted": 61, "user_total_helpful_votes": 32, "expertise": 0.0024364964375050003, "user_cities_visited": 31, "review_days": 0.207557502738225, "helpful_class": 0, "review_text": "A lovely hotel, great pool for adults and children. The buffet breakfast is amazing with a lots of variety and very yummy! The staff were all very friendly and helpful. We found the hotel to be in a good location.The staff at the door were always very helpful organising and talking to taxi drivers for us. All in all a great hotel and I would stay here again. I forgot to mention the room was really good. Nice and roomy, bathroom also spacious and house keeping did a great job each day." }, { "user_review_posted": 166, "user_total_helpful_votes": 56, "expertise": 0.001527460387727, "user_cities_visited": 110, "review_days": 0.032858707557502004, "helpful_class": 0, "review_text": "We have been to Las Vegas numerous times and prefer to stay on Fremont street vs the 'Strip. The Four Queens has always been our choice of places to stay. This hotel restaurants are always excellent and the food is second to none. The gambling, well is gambling. The in house shows were excellent, 'Elvis' & a comedian 'Mike Hammer' However we noticed a change since last time in that the rooms seem to be becoming neglected. A dent and ripped wall paper in the wall, perhaps from a small fist or the like. Reported not fixed.Grout in the washroom peeling. Fan doesn't seem to be working. Window looks like it was taped shut. The hotel seems to becoming 'old'.Having said that, the rooms are Extremely clean, the staff are very friendly. I was tempted to rate it at a 2 but because of the staff, I gave the benefit of the doubt and rated it at a 3. Perhaps I am to kind. We will see. I certainly hope things improve before the next trip." }, { "user_review_posted": 99, "user_total_helpful_votes": 24, "expertise": 0.001066607819338, "user_cities_visited": 38, "review_days": 0.172508214676889, "helpful_class": 1, "review_text": "close enough to the strip, but not right in the action. Great little casino inside - has a great players reward ( even if you are only there for a few days - great incentives) Check in was smooth, everyone really friendly. Great place if you have kids, or don't want to be in the middle of all the drunken action" }, { "user_review_posted": 34, "user_total_helpful_votes": 25, "expertise": 0.0034594440225610003, "user_cities_visited": 30, "review_days": 0.030120481927710004, "helpful_class": 1, "review_text": "Excellent hotel. Excellent rooms. Excellent location. Rooms come equipped with umbrella which is necessary haha. I was very impressed with this hotel especially since the price was quite reasonable as well. Staff could have been a little more helpful, I asked where the closest laundromat/coin laundry was and they sent me to a dry cleaners. And then when I returned and said that that wasn't what I was after they said they weren't sure what I was talking about then\u2026 Apart from that though everything else was very impressive and I would definitely recommend staying here." }, { "user_review_posted": 196, "user_total_helpful_votes": 117, "expertise": 0.002787742041536, "user_cities_visited": 79, "review_days": 0.239868565169769, "helpful_class": 0, "review_text": "Great hotel. Well kept with lots of history. The Marriott has an app that makes it very easy to ask for another robe, pillows, etc without even making a phone call. Very convenient and the app actually works.Hotel bar is moderately priced. The chips and garlic aioli are fantastic for only $2. We had a difficult time getting service at the bar tables though--we were staying at the hotel and everyone else was very helpful but we sat at a table for 12-15 minutes while the waitress shuffled menus at the bar 10 feet away. My wife finally walked up to her to get service--and she'd been waiting on the table right next to us!Very convenient location. The Farragut North METRO is right on the block and Farragut West (2 more METRO lines) is an 5 minute walk. Lots of convenient breakfast locations just around the corner so easy to grab a quick breakfast and coffee and hit the sights.Our only complaint is that the blackout curtains in the room, thought the work perfectly, are so heavy and stiff that even when they are rolled back from the window they still cover 2/3 of the window so the room was always dark. You just can't get them back--they are so bulky they each still cover one of the three window panes in each window.We were on the 4th floor (back side too) and we heard *lots* of street noise--even conversations--so if you need quite move to a higher room (I believe there are 10 floors)" }, { "user_review_posted": 30, "user_total_helpful_votes": 33, "expertise": 0.0052300562727570004, "user_cities_visited": 16, "review_days": 0.179079956188389, "helpful_class": 0, "review_text": "We stayed at the Millennium Airport Hotel on our way home from London. We arrived at about 9pm and were leaving the hotel just after 8am so we thought it would be easy as it was close to the airport. Well we had a free shuttle bus take us there from the airport with only a 5 - 10 minute waiting period - I think we might have been lucky there.On arrival we checked in to find a luxurious room and bathroom. So we quickly showered and changed and went downstairs to find a restaurant for a quick snack before bed. We chose the Mexican?? restaurant and ate outside on the balcony accompanied by a very welcome of gin and tonic.The bed was very comfortable and we both slept soundly.The breakfast was the usual buffet that caters to everyone's requirements. Then it was back on the shuttle and back to the airport for our homeward flight. Would recommend this for anyone just staying one night in Dubai. The staff were also very helpful and friendly." }, { "user_review_posted": 45, "user_total_helpful_votes": 23, "expertise": 0.002371056922529, "user_cities_visited": 53, "review_days": 0.24479737130339502, "helpful_class": 1, "review_text": "The hotel is located near downtown waikiki. This is not near the beach so if your plan is the beach you will need to cab, walk or bus. Bus runs often and is a good alternative or you can walk. Hotel is clean only negative is rooms are small. For business travel difficult to work in the room no desk space." }, { "user_review_posted": 72, "user_total_helpful_votes": 43, "expertise": 0.00278911814827, "user_cities_visited": 319, "review_days": 0.068455640744797, "helpful_class": 0, "review_text": "We stayed at this wonderful property after driving from Los Angeles. It is perfectly positioned for any length visit to San Francisco being close to Fishermans Wharf, but far enough away from the crowds, and a block or so away from the Cable Car turnaround. There are also many good restaurants and cafes within a very short distance.The one bedroom apartment was spacious with an open kitchen which had cooking facilities, a fridge, freezer and dishwasher.The living room was very comfortable and included a gas fireplace, a very nice touch.The bedroom was large enough to accommodate our 3 large suitcases and still feel roomy. The bed was perfect.Best of all there was a washer and dryer. After driving for a week, it was really nice to be able to launder some clothes ad we we boarding a cruise ship when we left San Francisco.The hotel also has many private sitting areas inside and out (the outdoor areas had fire pits) where views of the Bay could be enjoyed.Another nice touch was the option of having a complimentary hotel car transfer within 2 miles of the hotel.When we return to San Francisco, the Fairmont Heritage Place will definitely be our preferred hotel." }, { "user_review_posted": 27, "user_total_helpful_votes": 14, "expertise": 0.0024070191785070002, "user_cities_visited": 16, "review_days": 0.7135815991237671, "helpful_class": 0, "review_text": "We have been staying here on business several years. When we arrived there was a mixup with our reservation, my travel agents fault NOT the hotel. Even though they were not to blame, Mandy fixed everything for us in a jiffy. I\u2019m very grateful! The whole staff is incredibly kind and the views of the bay are fabulous! The beds are comfy and the wine happy hour is a fun bonus. I\u2019ll be back!" }, { "user_review_posted": 83, "user_total_helpful_votes": 49, "expertise": 0.0027558097334720003, "user_cities_visited": 126, "review_days": 0.940854326396495, "helpful_class": 0, "review_text": "From the valet, who were extremely attentive and fast - always offering water, to the cleanliness in the rooms, we had an awesome stay.Every staff member ( yes, EVERY - I tried to find one who didn\u2019t and was unsuccessful) , made eye contact , smiled and said something friendly and sounded genuine each time! Seems like a small thing but it matters HUGE to customers. The staff made our stay that much more enjoyable.We had a 2 bedroom villa which is actually a 1 bedroom joined to a studio. Tons of room! Full kitchen in 1 bedroom with shiny pots and pans, new looking dishes and all utensils. Studio also has a kitchenette with refrigerator, microwave and coffee maker.2 full bathrooms!Love the valet system! You swipe your ticket and watch the monitor- so one always knows who picked up your car and when it arrives.No resort fees and free valet are definite perks. This allowed us to provide more tips for the valet whenever our car was brought to us. ( which is what we would rather do with our $$)I included photos from the rooftop bar/ pool area. Amazing views- every bit as good as High Roller - save your $$ for another amazing show or dinner at a stellar restaurant.We recommend this property and would definitely stay again!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 6, "review_days": 0.466593647316538, "helpful_class": 0, "review_text": "Located on the edge of downtown Waikiki was great.Hotel offered own shuttle service to Ala Moana shopping centre.Friendly staff but no offer of assistance. Just look at you while you struggle with your cases.Concierge didn't know where to catch what bus to Aloha Stadium, sent us to the wrong location, then missed bus and had to wait longer time in the correct location.Good thing we were updated, I would hate to see what the regular room was as for upgrade, grubby and smashed tiles, utensils and cooking items. Lights didn't work, so when evening came hard to see in room.Elevator was soooooo slow, and there were two! Maintenance works being done on third one.Pool couldn't be used by children as it's too deep.Won't recommend this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.274917853231106, "helpful_class": 0, "review_text": "Kimpton Hotel Palomar DC is our favorite boutique hotel! The staff was over-the-top courteous, knowledgeable, and helpful. This was remarkable because it was a SUPER busy time at the hotel, with a large contingent of Israeli officials attending a nuclear summit (PM Netanyahu was purportedly staying one night) and yet we were well taken care of even under these circumstances. The room was so cleverly decorated and appealing. My wife to this day wants the end table that was on her side of the bed in our room! Bravo to the Kimpton Palomar DC staff!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.492332968236582, "helpful_class": 0, "review_text": "My family of 4 recently returned from a stay at the Hotel RL. It was a great hotel in a great location. Centrally located, very close to a metro station and all the D.C. landmarks. All the lobby associates were very helpful, especially Cari, who went so far as to help us print out our boarding passes for the plane the next day. Large, clean rooms, excellent amenities, helpful staff, and a great location. We will definitely be looking to stay there again on future D.C. visits." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6445783132530121, "helpful_class": 0, "review_text": "The River Inn is conveniently located within walking distance of many great DC neighborhoods and attractions. I loved their fun amenities, like free yoga at a nearby studio and the option to have your fridge stocked with snacks from Trader Joe's. They also have the more common, yet delightful little treats like plush robes on request and infused waters in the lobby.I got upgraded to a King suite facing the river and it was huge--good sized bedroom, vanity area, over-sized living room with large desk facing the big almost wall-to-wall windows, a separate eating area and kitchen! The rooms are a bit older, but clean. This would be an ideal place for a family or people looking to spread out.Most importantly, the staff were super friendly, knowledgeable, and accommodating. Everyone from the front desk to servers in the on-location restaurant to staff passing in the hall were pleasant and welcoming." }, { "user_review_posted": 8, "user_total_helpful_votes": 4, "expertise": 0.002317113538563, "user_cities_visited": 8, "review_days": 0.479189485213581, "helpful_class": 0, "review_text": "While it looks like an historical monument from the outside and the lobby has been updated, this is one of the worst hotels I have ever stayed in. Our room was furnished in white Formica - everything. No artwork, just some screws in the wall where it used to hang. The toilet did not work, was fixed and still did not work right. The faucet would not turn off and they had to install a whole new faucet. The tub is slippery like ice and slanted if you step into the back, major fall risk. And then there are the bugs that come out at night in the bathroom. The beds were decent but the pillows felt like 10 year old $5 pillows. No heat, and the air unit is rusty and impossible to read the dial. The restaurant wasn't much better, it took them three tries to get the bill right, the fruit was not ripe, and our waiter was doing double time, running to deliver room service while waiting on several tables. I would not recommend this place to my enemies." }, { "user_review_posted": 18, "user_total_helpful_votes": 9, "expertise": 0.002317113538563, "user_cities_visited": 14, "review_days": 0.158817086527929, "helpful_class": 0, "review_text": "The Westin is a very good hotel indeed. A complete set of services, but with that also follows, it seems, a set of requirements on the person staying there. On checking in I was asked of the time (not date) I would check out. Not being sure of the exact time the staff seemed rather annoyed. No, the answer was not that that is ok, we understand, the answer was, aha with high eyebrows. Sorry for that Westin, just a guy doing business in Seattle without paying to much attention to the hotel.The room service was brutal when it arrivedl. In like a tornado with the food, sweeping things from the table, my computer included. I certainly had not prepared for its arrival as I should. Sorry for that Westin, just a guy doing business in Seattle without paying to much attention to the hotel.In the morning, chosing the breakfast buffet I realized that the Westin has hired a chef that was dead on killing the bacon before dawn. The bacon was certainly one of the most over-fried bacon I have ever experienced. Black, brown, stiff, hard. Who ever picked the bacon is my hero, such a self inflicited torture has be medal award potential. The next morning I picked Starbucks.And yes, the wifi was not free and they did want to charge you everytime you logged on. Having said yes to payment a further day didn't seem to affect the system at all. It still asked for 8.95 dollars every time you logged on. In a two days visit I say yes three times. Still I didn't get access to internet the last 24 hours. If you are seriously on business, like me, this is a real set-back." }, { "user_review_posted": 111, "user_total_helpful_votes": 21, "expertise": 0.000808156716796, "user_cities_visited": 21, "review_days": 0.46604600219058, "helpful_class": 0, "review_text": "I had a wonderful week-long stay at this hotel. It was super convenient to everything, especially in the Union Square area and the staff could not have been more helpful and friendly. I stayed in a superior king room, which was a nice size and very comfortable." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.7070098576122671, "helpful_class": 0, "review_text": "My parents always stay at this hotel when they come from out of town to visit, and I finally had the pleasure of staying at the Talbott during the weekend of my wedding. The rooms are beautiful and the staff are top notch. Dwayne has to be my favorite- he is so warm and welcoming, and always greets me, my parents, and other guests with a smile. Charles is also amazing, and always makes me feel like I am coming home. Hat tip to these 2 fellas and the rest of the crew that make it a pleasure to be a guest or visitor at the Talbott!" }, { "user_review_posted": 266, "user_total_helpful_votes": 98, "expertise": 0.00167831030738, "user_cities_visited": 111, "review_days": 0.128696604600219, "helpful_class": 1, "review_text": "Great location for seeing places in Bangkok. Due to the traffic being so bad The Grand Palace and The Reclining Buddha are about 45mins away. We did a cruise one night and it's only 5 miles away but being 5.30pm, it took nearly two hours. The Damneon Saduak Floating Markets are out of town and are nearly two hours away. The airport is about an hour away and was 500baht in a taxi.It is walking distance to a Skytrain stop so it's easy to get to Siam shopping centre and other places.Outside the hotel there are a number of local restaurants but within the restaurant there were 4 restaurants; Indian, Mexican, Thai and Italian. The hotel inside was very quiet and walking into it was always had a cool, refreshing feel compared to what's going on outdoors.All areas of the hotel was clean and the rooms were great. They had a mini bar which was restocked. I used the laundry service and this was efficient. If it is in by 10am they get it back to you on the same day. It was a nice touch in the evening to have the room turned down and a flower placed on the bed.There was a great selection of foods to cater for the different nationalities at breakfast.The pool area is comfortable with enough sun loungers and there is a pool restaurant. This served meals such as pizzas, sandwiches, burgers. Towels for the pool are provided.All the staff throughout the hotel were friendly and helpful.A great hotel." }, { "user_review_posted": 193, "user_total_helpful_votes": 55, "expertise": 0.001273183284081, "user_cities_visited": 159, "review_days": 0.28641840087623205, "helpful_class": 1, "review_text": "Stayed here for two nights to break our journey, wanted to visit Alcatraz and i'm not sure if we could have found a better location. Hotel is certainly funky and quirky. However the bedrooms are very comfortable, ours (3042) had a balcony with fantastic sea view, looking directly at Alcatraz. Hotel does not have a restaurant or bar, but when surrounded by great restaurants and eateries who needs that? Have breakfast at the next door IHOP." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.248630887185104, "helpful_class": 0, "review_text": "We only had one night in the dream, I chose it based on reviews for location. It was within walking distance of the train and seemed to be in a good spot if we were to stay longer. Reception were helpful and arranged a taxi for us to the bus station. Room was nice, clean and comfortable." }, { "user_review_posted": 209, "user_total_helpful_votes": 84, "expertise": 0.0018409147662270002, "user_cities_visited": 303, "review_days": 0.32146768893756805, "helpful_class": 1, "review_text": "We were in Chicago for a couple nights to see a concert. As we were leaving our room to head for the show we found this outside our door. The woman at the desk learned of our visit when we checked in. We all laughed and told the woman she made our day.About the hotel... great location. Near the mile and the river. Lots of shopping and restaurants within walking distance. We did a lot of walking. The hotel is very close to the river, ran along the river to the shore then ran along the shore. Nice!The hotel is old, but it's been fixed up very nicely. Beautiful lobby. Art deco. Nice bar to sit, read and visit.Rooms are a bit small, but this is downtown. Very clean. Beds were very comfortable. Three elevators, not much of a wait to get to the room.Lots of electrical outlets scattered through out the room. Nice lighting. Mini fridge. Good flat screen TV.Bathroom is nice size, and well lighted. Shower has good water pressure. Neutrogena products. Towels are nice fluffy and plentiful.Free WiFi and breakfast. Nothing special about the breakfast but they do change it each day. Parking is very steep, but we're told this is common in downtown Chicago.The price of the hotel is very good for the location. Took a taxi from the airport, no problem and the trip was quick (midway). We did not hear any outside noise in our room.I would definitely stay here again.Oh! Two of our party were celebrating an anniversary. We had a bottle of Champaign. Called the front desk to ask for glasses. They brought up Champaign flutes. The hotel is nice but the staff is wonderful. give them a raise!" }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 28, "review_days": 0.928258488499452, "helpful_class": 0, "review_text": "This is my first review of a hotel, and I\u2019ll definitely be adding more! I always take the time to read up on hotels before we book, so thought it was about time I added my own! We stayed at The Rembrandt on the 17th August and had 3 nights there before heading of to Hua Hin, the hotel was perfect, great location, staff were very friendly and helpful. The family room was a great size and my 2 children (7&4) loved the addition of bunk beds, good size bathroom and clean and tidy. The pool area was also fab for what we needed. We ate in the Italian one night for convenience as it was late and the food was lovely and enjoyed by us all, breakfast was included with our stay and was brilliant! Not too much choice but enough to fill you up for a day out in the city, great choice and super tasty. All in all a great start to our trip, would recommend." }, { "user_review_posted": 53, "user_total_helpful_votes": 63, "expertise": 0.005660585544792001, "user_cities_visited": 33, "review_days": 0.8751369112814891, "helpful_class": 0, "review_text": "We are in 1501, which must be the smallest hotel room in downtown San Francisco. There's literally no room for a chair or dresser with more than 2 \"bedside table\" size drawers (it isn't possible to unpack our small carryons). This morning there was no hot water, after running it for close to 30 minutes (an elevator rider had the same experience). The front desk gentlemen told me that it takes at least 20-30 minutes to get hot water in the am. I'd rather change hotels than extend my morning that early and waste so much water! Staff are very polite and room is clean. Wouldn't recommend: there are better, less expensive hotels with more than just a bed and cold showers!" }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 11, "review_days": 0.670317634173055, "helpful_class": 1, "review_text": "1) The hotel is BEAUTIFUL, with incredible attention to detail and decor. All hotels in NYC are basically upward-climbing boxes so Mondrian truly takes advantage of small, aesthetic design touches - from rose gold mirrors everywhere, to some actual art pieces in the room, the cute retro outfits they make the doormen wear, to light music and even a nice scent in the lobby!! Very high end for being a pretty small, compact hotel.2) THE MOST COMFORTABLE bed I've ever slept in. Seriously, after 5 nights of the best sleep I've ever had, I didn't even want to come back to my pedestrian bed at home!3) They treated us like ballers even though we're nobodys. They put us on the 20th floor (I even had a celebrity sighting, I know I'm a loser) and even gave us a bottle of wine for my birthday!! And 2 free cocktails at the bar... I think this came with our particular room rate so if you can find that I highly recommend it.4) That leads me to... the 15th floor bar!! It's beautiful! It doesn't have the most incredible views so go elsewhere for that, but the drinks were strong, the vibes were stellar and the music was good. I went for Friday night happy hour, picked a gin and tonic for my free cocktail, and people watched and jammed out.5) The location is perfect. It is right off the 4 and 6, and you can also easily access the R and W trains a few blocks away. It's in a bit of a corporate/work area, away from the tourists but still so easily accessible. Lots of great food around, being close to Koreatown!6) There is no gym here, so they give you access to the Equinox down the street. It's not the most mind-blowing Equinox I've ever been in, but it gets the job done! Like I said, the location is in a financial area so it's mostly people coming in, getting their workout in, and getting out. Tons of cardio, even some specialty pieces like a self-powered tread. A functional area with kettlebells and Viprs if you're into that, and a full class schedule. I took Firestarter - kicked my butt. It's a good added value because normally you'd have to pay for a day pass at Equinox.Basically I got to feel like a baller in New York City, which never happens if you're a regular schmo. We got a rate of like $300/night which is apparently pretty good for New York value. Book here if you get a deal like that!!!" }, { "user_review_posted": 83, "user_total_helpful_votes": 23, "expertise": 0.001234996257788, "user_cities_visited": 97, "review_days": 0.066265060240963, "helpful_class": 1, "review_text": "We stayed four nights at this wonderful hotel which was located in the heart of it all. The room was clean and newly renovated. The staff was very friendly and helpful. It was within walking distance to most places that we wanted to go and close to the bus stop or metro if not. The bed was comfortable and the room had plenty of space to move around. We did have some trouble with the heat controls and ended up opening a window to cool the room down a bit. We would definitely stay here again on our next visit...." }, { "user_review_posted": 53, "user_total_helpful_votes": 10, "expertise": 0.000805680987802, "user_cities_visited": 90, "review_days": 0.176341730558598, "helpful_class": 1, "review_text": "The resort is in a great location to local attractions (although not very easy to get to from the airport - we took the tram as far as we could then got an Uber b/c taxis didn't know where to take us). Some of the most popular temples are within walking distance if you're into that. Khao San is just up the street, which is great. You can take the ferry boat from the dock right next to the hotel. So location is fantastic for this hotel.We didn't spend too much time in the actual hotel. Rooms are clean, nice, pretty small. We were in a junior suite. We could see the river (barely) from our 5th floor room. Noise on the street was pretty loud from 9pm onward, so bring earplugs. A/C gets you to about 23*C (73*F), so it was a bit hard to sleep as hot bodies.The pool is beautiful on the roof. The value of this hotel cannot be beat. Between the location, price, and accommodations, it's a win all around." }, { "user_review_posted": 9, "user_total_helpful_votes": 9, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.7557502738225631, "helpful_class": 0, "review_text": "This is the fourth stay at the Marriott Fishermanns Wharf. The main reason why we stay here is simply the locaton. We do not hire a car and find it easier to get around San Francisco on the Muni public transport system. The hotel is within a few minutes walking distance to restaraunts, cafes and Fishermans Wharf Pier 36. The hotel is clean and modern. I have always found the hotel staff friendly and helpfull. Join for free the Marriott rewards program to have free in room Wifi and can access rewards members discounts on your room. Only downside to this hotel that I have found over the years is that the Aircon system is very loud." }, { "user_review_posted": 35, "user_total_helpful_votes": 19, "expertise": 0.00252518087672, "user_cities_visited": 111, "review_days": 0.095837897042716, "helpful_class": 1, "review_text": "We spent five nights at the Cornell Hotel de France for our anniversary vacation. I requested (and got) a room on an upper floor in a quieter spot in the hotel. Our room was on the fifth floor at the back of the hotel, so we didn't hear a lot of street noise other than the clang of the cable car bells.Our room was large enough to be comfortable for our extended stay. There was a fan in the room, and the windows opened to let in a nice breeze. The bed was very comfortable - probably the most comfortable hotel bed I've ever had. The attached bathroom was clean, and my only issue with it was that the tub got slippery and I lost my footing more than once while showering. The bathroom window opened to an airshaft, which provided enough ventilation for the bathroom.A complimentary breakfast is served until 9 a.m. weekdays, 9:30 a.m. on weekends, in the basement restaurant. Choices were cold cereal, pancakes or French toast, or eggs with hash browns and bacon. Orange juice, coffee, and tea were also provided. The breakfast was delicious, hearty, and filling. Don't forget to tip your server!My only complaint, which kept me from giving the hotel an \"excellent\" rating, was that there were no \"do not disturb\" signs for the rooms. Even though we asked the front desk to tell the housekeeper not to come in until later, she came in twice while we were still in the room (before 11 a.m.). If you prefer to have a lie-in after breakfast, be sure to let the front desk know so they can tell the housekeeping staff.The hotel itself is up a steep hill. If you have mobility issues or a dislike of hills, it might be worth your time to get a MUNI pass at the Visitor Information Center at Hallidie Plaza (where the Powell St BART Station is) and take the cable car. Tip: Don't line up at the Powell St. cable car turnaround, but instead walk up a block to the cable car stop at Powell and O'Farrell (at the H&M store) to hop on there. You'll save time!Overall, we had a wonderful stay at the Cornell Hotel de France. We look forward to staying with them again on a return trip to San Francisco." }, { "user_review_posted": 1, "user_total_helpful_votes": 7, "expertise": 0.033873993158998, "user_cities_visited": 3, "review_days": 0.09748083242059101, "helpful_class": 2, "review_text": "I am staying my last of five nights in the best western Atlantic my stay here has wonderful now let say that this hotel is not a fountain blu but its very nice I had a double bed ocean front on the ninth floor with a huge balcony over looking the ocean and the view of various hotels grounds which are stunning. when you check in you get a buy one get one free drink card and shout out to Mario and the poolside cook they rock the chicken pita, tuna pita, strawberry and mango daiquiris were the bomb.com And not to mention they have a breakfast buffet for 15 bucks that is really worth it the workers are very nice and have been very accommodating instead of catching a shuttle from the airport I caught the free train look for the signs that say Mia Mover when you exit your plane coming into Miami take that to the airport station purchase a card for 2 bucks and board the m beach bus it takes you 41st and indian creek walk five to ten steps you are at this hotel. For transportation into south beach I used Miami swoops its a free ride you text they pick you up loud music and a nice ride you just tip used this my whole stay while in south beach five to seven dollars a trip this hotel is awesome nice rooms with cold air, nice pool with free pool tools for the beach and pool, outside poolside bar, nice bar inside the hotel on the fourth floor with a pool table cool bartender up there. The restaurant staff at Aqua rocks too they treated us really good we had a ball and will be back. I will definitely stay here again and recommend to my friends." }, { "user_review_posted": 183, "user_total_helpful_votes": 242, "expertise": 0.006309808269858001, "user_cities_visited": 87, "review_days": 0.507667031763417, "helpful_class": 1, "review_text": "Fairmont presidents club w status wanted to use my suite upgrade which was confirmed as a main building city view - zero city view a view of a wall. Pretty disturbing and misleading to be honest felt I was ripped off by this hotel. In addition the room is in serious need of maintainence see pictures attached. Request bed sheets changed and left card on bed, sheets never changed. Poor form." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 4, "review_days": 0.914567360350492, "helpful_class": 0, "review_text": "Stayed from 15th - 17th July 2019This was the hotel we chose for the first leg of our journey around Thailand.As soon as we pulled up at the front door in the taxi we knew it was going to live up to our expectations.The door men were there to help with baggage straight away while we checked in, on check in the staff were lovely, so friendly and happy to help us. We had a room upgrade given to us and was told check in wasn't available until 2pm however with arriving early we were able to use facilities, leave our baggage and relax in the hotel if we would like to.We wanted to be out and about so the staff recommended beautiful places to go and best ways to get there. They were so helpful.Rooftop pool - love that its open until late and the views at night are stunning, was great to relax there in the evenings after having a full on day out!Indian restaurant - The first night we arrive we were just so tired so ate at this resturant in the hotel instead of venturing out. We are so glad we did because the food was delectable. One of the best indian dishes i have tasted!Rooms - The room we were in had a beautiful view over the city and was so clean, the staff did a fantastic job of keeping the rooms, corridors and even the elevators sparkling.We cannot recommend this hotel enough!" }, { "user_review_posted": 133, "user_total_helpful_votes": 98, "expertise": 0.003466959354692, "user_cities_visited": 157, "review_days": 0.123220153340635, "helpful_class": 1, "review_text": "We spent a lovely evening in Chicago last month and had a fabulous corner room. Lots of space, huge bathroom, and great ambient lighting. I was concerned about the ambulance noises that others have commented on, but never heard anything when we were in our room. I loved the motion sensor lights under the nightstand.Location is perfect--you can walk to some outstanding restaurants and shops.Friendly staff who were working at rocket speed to greet guests during a busy Lollapalooza weekend." }, { "user_review_posted": 23, "user_total_helpful_votes": 19, "expertise": 0.0039002345897550003, "user_cities_visited": 79, "review_days": 0.23001095290251902, "helpful_class": 1, "review_text": "Ok visited Oahu for the first time in July 2009. Had no idea what to expect. After an 8 hour flight I landed at the HNL airport. We walked through the airport and could immediately smell the sweet floral smell in the air. We made our way to our rental car and began the congested drive to Waikiki Beach. After about a 30 min drive we arrived at the Aston Waikiki Circle Hotel which isn't much to look at from the outside. We had to drive across the sidewalk and down under the hotel to park. Got out and drug our bags up to the open check in area. I will never forget the wonderful Hawaiian breeze blowing through. The very courteous staff quickly had us checked into our small little corner in paradise. The only draw back was they told us their parking was full and we had to drive 2 blocks down and one block off the beach to the Waikiki Banyon Hotel to park in their garage. At 60$ for a week. I went and parked and my wife stayed back and unpacked. After I walked back to the hotel we walked out onto the partial ocean view balcony and was 100% wowed at the sight before us. Looked down onto the street right dead in the middle of the Waikiki Beach Strip. My wife was exhausted as was I. We flew out of Houston Texas at 8am and landed in HNL at 1:45 PM which was 6:45 PM back home in Texas. She decided that it was time to eat so we walked down to the strip and 2 blocks down to the Cheeseburgers in Paradise and had a couple of very good burgers. After seeing the beach she suggested we go get into our swimming clothes and hit the beach. We had a very relaxing evening on Waikiki Beach. The Aston Waikiki Circle Hotel is right in the middle of the Waikiki Strip. If you do not get a rental this is a great hotel to stay in its in walking distance of everything it seems. The hotel is literally steps away from Waikiki beach just across Kalakaua Avenue.Here are my points for this hotel...The good...,.1. Its one of the best locations on Waikiki beach.2. Its a cheaper option than most of the other hotels.3. The staff is very friendly.4. The most beautiful part of Waikiki Beach is right across the street.5. The activities in the area are numerous. Surfing lessons, paddle boarding, canoeing in the waves, and many other options.6. Rental car isn't needed if you plan on just lounging on Waikiki Beach.The Bad....1. The rooms are small. ( did not affect me much as I was not in my room much).2. You are in a hotel. No bells and whistles.3. Internet costs a small fortune. ( most places I Hawaii do as well).4. This is not for someone who is used to staying a 4 star establishment.The ugly......I only have 1 ugly1. PARKING<<<<<<<< This hotel does not have enough parking for its guests. Its 1st come 1st serve supposedly. I was there 12 days and checked everyday and was told it was full everyday. I did grow to like the walk to the Banyon but its still a 10 minute walk to my car. Was good exercise though.My final thoughts.If you are a budget conscience minded person this is a great locacation for 4 people or less. I would 100% recommend this hotel for you. If you are a Hilton Rewards Member then its probably not the place for you. There is no on site food or amenities like that. Its got one hug thing in its favor....Location location location. I have stayed here twice and will return for a third trip in July 2017. This will be my 4th trip to Hawaii with 3 times staying in the Circle Hotel right on beautiful Waikiki Beach!!!" }, { "user_review_posted": 34, "user_total_helpful_votes": 81, "expertise": 0.011455757410544, "user_cities_visited": 20, "review_days": 0.49069003285870705, "helpful_class": 0, "review_text": "Just got back from 4 days and 3 nights at the Stanton. After much research and consideration for hotels we chose Marriott Stanton SB. This hotel was everything we were hoping for. Loved the area-close to the main noise and craziness of SB but peaceful and calming near the hotel. The hotel was well decorated, rooms were renovated and were very clean and comfortable. We booked a king bed and a beautiful ocean view room and appreciated the early check in. We didn't get any special treatment or acknowledgement for our anniversary which I was surprised about as I mentioned it at check in and requested something special. All staff we dealt with were very professional and kind. Wonderful service at the front desk, around the pool and in the breakfast area for platinum Marriott members. The breakfast options were more enough-eggs, bacon or sausage, breads, muffins/pastries, cold cereal, hot cereal, yogurt, fruits, coffee, tea, juices, pops and we loves the roof top views. There are 2 pools which are smallish but acceptable and 1 hot tub. Lounging around the pool to music was great. Loved the pool side meal and drinks-it's not cheap but nothing really is in Miami. Our booking included 2 lounge chairs but NO umbrella which was disappointing. Renting an umbrella would be $19/day which we never did as we only stayed at the beach for a few hours daily. I would suggest including the umbrella or the ability of renting an umbrella per hour as well. The resort fee also included WIFI and bike rentals which were nice to take out and bike by the ocean. The only other thing that was bothersome was fire alarms were going off during our stay-one being at 5:50am! They were apologetic and you could see workers trying to quickly rectify the problem but it is annoying being on vacation but these things happen...because of it we were able to watch the sunrise which was nice.Overall, we had an amazing first time in Miami. We loved the location and vibe of Stanton. I'd recommend the Stanton in a heartbeat!!Met some great people too...a shout out to our Atlanta vacation besties ;-)." }, { "user_review_posted": 114, "user_total_helpful_votes": 30, "expertise": 0.001167267722434, "user_cities_visited": 320, "review_days": 0.555859802847754, "helpful_class": 0, "review_text": "Historic hotel that is shabby. Carpets in rooms are warm out and dirty looking. No room service. And no heating in the rooms or meeting room! In fairness, they finally offered me a space heater when I talked to a manager which helped. Business center limits copies and front desk helped but the copies had streaks across them... nothing seemed to work right" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.41128148959474203, "helpful_class": 0, "review_text": "The staff at Hotel Adagio are helpful and extremely pleasant. The rooms are comfortable and beautifully decorated. Location is near restaurants, shopping, and other conveniences. Taxi service available within minutes of a request." }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 7, "review_days": 0.005476451259583, "helpful_class": 0, "review_text": "My go to location when the winter drive to the suburbs is snow covered and slippery. I stay here one to two times a year, instead of driving home when WBBM says two hour drive time to O'Hare. Yes, the Hotel is across the street from Northwestern Hospital, but I only heard two ambulances before 10 PM. Ear plugs were in the bedside table, which I will use next time I snow blow my driveway. Also, I did not need to use them. HGTV, was also available. This is not so at the Hilton chains. Windchill was negative 20, and the bathrooms do not have overhead sunlamps, so the floor was very cold." }, { "user_review_posted": 40, "user_total_helpful_votes": 34, "expertise": 0.004016330133509, "user_cities_visited": 299, "review_days": 0.25575027382256305, "helpful_class": 2, "review_text": "I have been staying downtown since the old Aladdin came down. This is the first time I have stayed at the Four Queens and was pleasantly surprised. The staff was very nice, room and bathroom very clean and the dealers were helpful and fun. Was using a mobility scooter and had no real problem. Plenty of room to reach any area I was headed. Cashiers sometime act like it's a burden to do something they are paid to do, but I found the cashiers here very helpful and seemed they enjoyed taking care of your transactions. I enjoyed my stay at the Four Queens and will return + they have no resort fee, which I as so many despise." }, { "user_review_posted": 15, "user_total_helpful_votes": 7, "expertise": 0.0021552833866630003, "user_cities_visited": 23, "review_days": 0.145673603504928, "helpful_class": 0, "review_text": "The rooms are dingy and what they call \" breakfast\" is appalling - a self service choice of boiled eggs( cool) or pancakes - very little choice -no bacon, no yoghurt etc - truly awful and overseen by a manager who checks your entitlement card daily - as if anyone would choose to eat there. Hotel is in a great location, only two blocks from beach but pool is very dowdy and not very clean - will not be back!" }, { "user_review_posted": 191, "user_total_helpful_votes": 63, "expertise": 0.0014910172134210001, "user_cities_visited": 59, "review_days": 0.427163198247535, "helpful_class": 0, "review_text": "Hotels in San Francisco don't come cheap but this one delivers. Our room was quiet, spacious and comfortable, a trio rarely found downtown for less than $500 per night. We paid $380 with all taxes and valet parking included. For that we got a nice king bedded room with a huge bathroom containing two sinks, a tub and a shower. The room was on the top floor, tenth in this case, completely quiet. No view but lots of light.The HVAC was a little tricky to control: sometimes the rom was too hot and sometimes too cold. We managed. The TV however is poor, flat screen but small with limited offerings. Also was confusing to work until you get the hang of it. Since we were rarely in the room, this was not an issue.The staff are very friendly and accommodating. We requested an extra desk chair in the room and it came immediately. We got help with our luggage and the room included turndown service.The wifi was strong and free.The breakfast is good but not great. Both mornings the breakfast room was virtually empty. I believe the guests mostly chose to eat elsewhere.Your car is garaged elsewhere so make sure to request it 15 minutes before use.In short, we had no complaints. Admittedly, we were there in the off season and I don't believe the hotel was full. However, it is a nice find, close to SF MOMA, Union Square, and the financial district as well as many restaurants." }, { "user_review_posted": 6, "user_total_helpful_votes": 2, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.48959474260679003, "helpful_class": 0, "review_text": "Stayed on the fourth floor and to my surprise the shower water pressure was very nice. The hotel has a very friendly staff and the location is excellent. It's within a 10 minute walking distance of water front." }, { "user_review_posted": 8, "user_total_helpful_votes": 8, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.0065717415115, "helpful_class": 1, "review_text": "This hotel is ultimate Hawaii. It is an oasis amongst the hustle and bustle of Waikiki.Even if you can't afford to stay here it is worth a visit.Whilst the hotel is magnificent , there are some downsides. The rooms are below par to what you should expect. My pick are ocean facing rooms in the new tower ( which must be over 30 years old ). The biggest negative is the smallness of the rooms, and the noise of the A/C.The pool is small, but you do have the advantage to use the shared Sheraton pool next door, which is terrific for kids ( water slides).The best feature is the hotel is located in the heart of Waikiki, and has the best section of the beach directly in front.The sand is pure, and there is no coral or rocks as you enter the water.The downside is that you have to pay extra for chairs to sit on the beach. ( a bit rich for such an expensive resort ). Purchase some rubber rings from an ABC store for under $10 and float around in the magnificent Waikiki beach and look back at the hotel. It will be one of your fondest memories.Aloha" }, { "user_review_posted": 19, "user_total_helpful_votes": 18, "expertise": 0.004489044524585001, "user_cities_visited": 4, "review_days": 0.014786418400876002, "helpful_class": 2, "review_text": "There are 2 bright spots to this horrible hotel. If you are coming to sightsee and not stay in the room for anymore time than to sleep and money is no object, then this hole is ok. The second bright spot, which you will never achieve is to see my beautiful wife, sorry. I did not have to pay for this place, thank the Lord all Mighty, $250 is the nightly price. Way more than it is worth. The room my wife was in had 2 beds, I did not know that there was beds between a twin and full size, they have them here. As I peered out the window, the fire station was cool to see, close your blinds though if on the same side, they are busy with the red lights all night. We left the room on the second day, my wife had dropped her glasses on the floor and forgot to pick them up before we left. Low and behold the glasses were in the exact same spot that she had dropped them. You say no big deal, I say they did not sweep the carpet. Here is the reason that I am writing this review... Are you ready? My wife starts to pick up the phone to make a call and there is blood on the phone... Let me state that again... There was BLOOD ON THE PHONE!!! How great is that? Would i recommend this place, that is laughable. Come one, come all to the Bates Motel! I think not. Stay at your own risk..." }, { "user_review_posted": 62, "user_total_helpful_votes": 33, "expertise": 0.002473723362982, "user_cities_visited": 78, "review_days": 0.40306681270536604, "helpful_class": 0, "review_text": "Travelling from Australia, we arrived at the hotel at 10:30 after 14 hour flight. We emailed ahead of time as for grace to check in early and freshen up. Communication from the staff prior to arrival, and on arrival was brilliant! Our room was ready, great view, and prompt checkin. Concierge was great throughout our 3 day stay, providing maps and information on how to get around. Hotel was requesting no towel or cleaning for 3 days due to drought and they would give us vouchers to use within the hotel to discount meals etc. We were still able to get fresh towels, but also got the vouchers! Hotel is in the middle of the action - shopping just a half block away. Trams down to the Waterfront a half block away and frequent. Enjoyed the friendly atmosphere and certainly helpful for a first-time visitor to San Fran. Would stay here again!" }, { "user_review_posted": 31, "user_total_helpful_votes": 28, "expertise": 0.004274736343801, "user_cities_visited": 186, "review_days": 0.9134720700985761, "helpful_class": 0, "review_text": "The Cancun Resort is a decent enough place to stay, but in a town full of fancy resorts, this is not one of them. The pool area is actually what sold me on booking this resort, but as it turns out, it was a small part of our week. Cancun is about 4 miles south of the strip, but still on Las Vegas Blvd. There are 3 casinos quite close to Cancun, which serve as a nice option for the gambling bug.The rooms at the Cancun are clean, but definitely need attention. The furniture in our room was outdated, but comfortable. The kitchen was very small, but it was nice to have one. The showers in both bathrooms have low water pressure and are not designed for a tall person. I am 5'11\" and the shower head was even with my forehead. There is a flat screen TV in the living room, as well as in each of the bedrooms, we had a 2 bedroom. There is a BlueRay DVD player in the living room as well. There was one ceiling fan in the entry way by the kitchen, but none in the bedrooms, where they are most needed. We had to crank down the a/c and turn up the fan in order to cool the bedroom at night. Parking is free, but garage parking spaces are very limited.The pool area is nicely designed. There are several grilling stations at one end of the grounds. There are 4 waterslides that empty into a secondary pool. The activity center has a couple of ourdoor ping pong tables outside, and an airhockey table, a pool table, and some games, but for the most part is pretty lame and nothing like the resort website pictures. The activity center closes at 6pm, which I felt was too early. There is a small gym, with 4 treadmills, 4 elyptical, 4 bikes, a couple weight machines and some free weights. It's small and fills up pretty fast during peak times. There are several hot tubs scattered around the pool. The resort will not allow you to bring your own food or drinks in the pool area. They have a small \"cantina\" inside the pool area, with elevated prices.I think this resort can work for couples, individuals, or whomever. It's what you want to make of it, but in all honesty, it's overloaded with families and kids. The pool is never a quiet space, except when it is closed.They don't offer normal maid service. Service is scheduled for about half way through your stay, which was fine for us. You can call for towels or trash pickup at any other time. When the maids did come to our room, they made the beds, gave us clean towels and washclothes, emptied the trash, but did not change the sheets, did not clean the sinks, toilets or showers.Overall, we enjoyed our stray at the Cancun Resort. It was certainly not the worse place we've stayed, and if not for the pool area, which we barely used, it's an average property at best, by Vegas standards or any others." }, { "user_review_posted": 82, "user_total_helpful_votes": 12, "expertise": 0.000600135097676, "user_cities_visited": 158, "review_days": 0.58105147864184, "helpful_class": 0, "review_text": "A quality place to spend your vacation on the Las Vegas strip! Next to the MHM Grand, so you'll have ready access to the south end of the strip. Hop on the deuce bus line to easily get downtown. Good amenities, fitness center pool and whirlpool! All high quality, above average. Clean, modern, with a gracious and accommodating staff! Thank you to Larry in the fitness center and Taylor, the Assistant Front Desk manager for your extended care during our stay!!" }, { "user_review_posted": 58, "user_total_helpful_votes": 14, "expertise": 0.0010615347738240001, "user_cities_visited": 25, "review_days": 0.14841182913472, "helpful_class": 0, "review_text": "The hotel is well placed for most of the attractions that Chicago has to offer. It has a good roof top pool, if a little cold especially in mid September. The hotel bar is well stocked with a variety of drinks including local craft ales. There is a choice at breakfast of either hot or cold. The rooms are comfy and the beds clean. The reason for the low score is the building is \"tired\" and in need of an overall." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.17962760131434802, "helpful_class": 1, "review_text": "Thanks Centara for making our family vacation with my 1 year old son an enjoyable and comfortable stay.We loved the staff's courteousness and the fresh food served at executive lounge and not forgetting the surprise birthday cake for my son.Room is always well-cleaned and loved the comfortable bed; our son had good sleep every night and so do we.Centara is highly recommended for family with young children or you are bringing stroller along. It is convenient to walk with your kids or pushing stroller from hotel room to Central world below. You can also easily push stroller from Central world or Groove, the new dining mall adjoining to The Central world, to Siam Paragon by walking via sky bridge.It only takes you about 10 minutes to reach Siam Paragon/Siam center/Siam bts station. All under-sheltered.You may also choose to go Platinum mall and pushing stroller is possible;you justhave to be cautious while pushing along the street and bridge;not sheltered until reaches the mall. But it makes my shopping so much easier while my baby napping in stroller.'One Young World' Summit 2015 was held at Centara convention hall during our stay; we are totally not affected by this big event and no disturbance from the big crowd as well.I have to say Centara has organized and controlled the event well.We enjoyed our stay with Centara and will surely be back next year!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7935377875136911, "helpful_class": 1, "review_text": "Made a telephone booking from December 27th until 30th 2018. I was on a loudpeaker with my wife listeninig in. The booking was never confirmed on an email. Called twice to verify status of booking: (i) the first time was told a confirmation would be sent withi 24hrs, but nothing came through; (ii) the second time I called call I was told the booking was made for Nov 27th until Nove 30th without any chance to verify correctness on details.Obviously I was charged and now the aount is being disputed via Amex. Apalling experience. the selling process is totally illegal. I feel defrauded." }, { "user_review_posted": 77, "user_total_helpful_votes": 18, "expertise": 0.00102457401365, "user_cities_visited": 34, "review_days": 0.7245345016429351, "helpful_class": 0, "review_text": "We stayed for 9 nights. The room was clean, the staff extremely courteous, and the view from our balcony amazing! The hotel is right on the beach and in the heart of everything. I would stay here again." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.7886089813800651, "helpful_class": 1, "review_text": "This is my first stay with Okura brand hotels and I am impressed. Staffs are very friendly. Services are excellent and pay attention to details. Thank you very much for made my stay a memorable one. I will most likely to select Okura brand hotels as my preference of hotel stay when I travel to Asia." }, { "user_review_posted": 28, "user_total_helpful_votes": 17, "expertise": 0.0028372818839550004, "user_cities_visited": 11, "review_days": 0.7135815991237671, "helpful_class": 0, "review_text": "Absolutely a five star experience from start to finish. The staff is clearly well trained and all services were provided with a high degree of professionalism.Check in after midnight was seamless and bags delivered promptly to the room. The hotel is spread out across several connected buildings and it was nice to be escorted to the room upon arrival. There are signs but they aren't very intuitive and for the first two days I made several wrong turns coming and going.The room was spotless and very well appointed with a laptop sized safe, minibar and iron. The balcony was set up with a small table and chairs with a lovely view over the marina with the skyline in the distance. There was a wide selection of English language television channels which was nice for an extended stay. The linen quality was excellent, very plush and sufficient quantities for my needs.I used the soaking tub on several occasions and once I had to request it be cleaned; I suspect housekeeping isn't accustomed to the tubs being used when the shower is so fantastic.Room service was always prompt. There a several restaurants on the property and all deliver to the room - although the menus aren't available in the directory. Only one meal was less than satisfactory and returned to the kitchen but the bill was adjusted promptly.Spa services were also very good; important because they're more pricey than similar services at other five star properties in Dubai.Overall I enjoyed my stay and would not hesitate to return to this property." }, { "user_review_posted": 114, "user_total_helpful_votes": 32, "expertise": 0.001252441486591, "user_cities_visited": 149, "review_days": 0.49561883899233206, "helpful_class": 0, "review_text": "Stayed for 5 nights during early June for a conference. Was in a \"newly refurbished\" room. Some minor and major design flaws...the room is set in a corner where several doorways are clustered together. Thus when someone knocks on one door or makes noise at their doorway (at 2 am) it sounds like they are trying to enter your room! Also bedside outlet did not function and water leaked from shower in large quantities during use. This is just dangerous!The worst part was housekeeping is poor. The room was dirty when I checked in...both bedside tables had water marks. Another night housekeeper forgot to leave some shower gel, coffee supplies another night and window sill was very dusty. They have a \"green program\" where you can get 500 points a night for forgoing service. I was sick in my room one day and housekeeping made the decision for me that they weren't going to come clean!At $300/night I think they could do a bit better." }, { "user_review_posted": 5, "user_total_helpful_votes": 4, "expertise": 0.00377358490566, "user_cities_visited": 5, "review_days": 0.7672508214676891, "helpful_class": 2, "review_text": "I recently was scheduled to fly 2500 miles to San Fransisco for a one day business meeting that got cancelled. The minute my meeting was canceled - I called and canceled the hotel room (48hrs in advance )and they provided me with a cancellation number #66961470. Furthermore they said I was not going to be charged (that\u2019s why I asked for the cancellation number). I got my American Express Statement and there was a charge of $683.06. I was FURIOUS. I called the hotel and left a message on 3 different occasions before some one (Sarah Gomez) finally called me back to tell me they had a 72HR cancellation policy. I made every effort to cancel when I found out my meeting was no longe taking place. what was I suppposed to do? Fly there for a meeting that wasn\u2019t happening? Why give me a cancellation number if you are going to charge me? I will NEVER EVER stay at your hotel and I hope other business travelers do the same. Road Warriors travel constantly (150 nights a year) and I expect more from Marriott. I am also a Premier Platinum Member. Flights get cancelled (weather) delays, meetings get rescheduled and things happens. Sometimes you need to exercise some common sense and look at things on a case-by-case basis. In this case you let a policy dictate it for you and instead of taking care of your best and frequent business travelers. You lost my business forever. That\u2019s why I am staying at the Hilton on my next two trips to San Fran. Mr. Erskine" }, { "user_review_posted": 200, "user_total_helpful_votes": 72, "expertise": 0.0016374269005840002, "user_cities_visited": 163, "review_days": 0.7207009857612261, "helpful_class": 1, "review_text": "Great property, friendly staff and and a thoroughly enjoyable stay. We had a room on the 3rd floor with no special view but enjoyed every minute of it. Beach chairs at the pool were mostly available and came at no cost unless you wanted to upgrade to the nicer version. Fittingly, had amazing Mai Thais at the \"Mai Thai Bar\", witnessed Luau and loved the short distance to the Moana Surfrider (amazing property as well), Duke's Waikiki etc. When my GoPro broke, was able to rent one for a day which was complimentary. Had an awesome vacation. Only one thing that bothered me a bit: $40 dollar valet parking each day but prices are similar for nearby properties." }, { "user_review_posted": 6, "user_total_helpful_votes": 6, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.14074479737130302, "helpful_class": 0, "review_text": "Party of 6 with 2 connecting rooms. Rooms spacious and well equipped. Just 2 minutes from the strip. Great value and would stay again. Large, luxury bathrooms. Kids and adult activities posted in lobby. Self serve style deli/cafe. Complimentary mimosas Fridays in the lobby 11-12 noon. 2 night stay August 2015." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.12979189485213502, "helpful_class": 0, "review_text": "My husband and I stayed in a suite with a view of the bay. It was an amazing view and location in San Francisco. Staff was very friendly and room was clean. I would definitely recommend to family and friends!!The restaurant, Perry's, had good food with happy hour specials. Awesome staff and we felt safe in the hotel!" }, { "user_review_posted": 7, "user_total_helpful_votes": 11, "expertise": 0.0075187969924810005, "user_cities_visited": 2, "review_days": 0.8061336254107331, "helpful_class": 0, "review_text": "Never have I ever stayed at a B&B in my life. I went to DC a few days before an event in Maryland and decided to try something new. Glad I did. Swann House is a special place but don't take my word..Go!Thank you to the staff and I will be back in the fall." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.525739320920043, "helpful_class": 0, "review_text": "Located in central Bangkok, next to Central World department store which you can find most stuff you want. The room is on a bit pricey side and not as new. But the view is good though.But if you travel in Bangkok a lot using sky train service this might not suite you because you have to walk quite a distance :(" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.308871851040525, "helpful_class": 0, "review_text": "We stayed 2 nights in this nice hotel located approximately 1,5 km from the city centre and, give or take, 3 km from the main touristic attractions of DC. The staff treated us OK, but could have been a little more friendly. The room was what we expected: clean and spacious, although the smell of humidity -or perhaps of a cleaning product- was pretty nasty and intense, albeit one got \"used to it\" in a matter of 30 minutes.Breakfast was very good and it offered a wide range of options to begin the day with energy and well fed.The beds were comfortable and gave us a repairing sleep.The main issue was the distance to the places we wanted to visit in this city (something we knew from the moment we made the reservation). Other than that, the experience was pretty satisfying." }, { "user_review_posted": 14, "user_total_helpful_votes": 13, "expertise": 0.004397786920130001, "user_cities_visited": 9, "review_days": 0.6166484118291341, "helpful_class": 1, "review_text": "We booked a room for five days hoping some of the bad reviews were wrong.I stayed there my first time in Las Vegas thirty five years ago.The room was big enough for two people.Air condition worked properly.The restroom was small but functionable.Housekeeping kept the room and bathroom clean the entire trip.No coffee in room but a Dunkin Donut downstairs.This is a good home base for the other casinos in the area.We heard some noise from freemont street.Not enough to keep us from sleeping.We were in room 924 overlooking the canopy coverig Freemont street.The wooden blinds didnt keep the room totally dark.If you pull on them hard enough they open to give you a better view.The casino was old school as are most of the casinos downtown.I dont usually whine about smoke being an ex smoker.But my eyes were burning a few times.That being said the people at the casino playing were good people.We didnt win anything untill we got to the airport lol.We rented a car and valet parked.Took the car out about three times with no issues.We were treated nice by everyone working in the hotel and casino." }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.49397590361445703, "helpful_class": 2, "review_text": "I was a bit wary reading the comments prior to my stay June 16-18, 2017. However, full disclosure was provided regarding the lack of an elevator. If you tire easily and are out of shape, a third floor walk up may not be for you. The room was like a mini apartment (due it once being a dormitory turned apartment building) and full kitchen with refrigerator and microwave, living area, closet and curio. I slept like a baby. The hotel is right on the RapidRide bus line and is always an easy walking distance to the Piers...Just take Mercer Street West to 3rd Ave West and turn left until you run into Harrison and make a right and it will spit you out onto Elliot Bay...just cross over and walk up the bridge and it spits you out onto the Alaskan Walkway...beautiful scenic walk along the water/beach. Very safe with tons of shops and restaurants along the way. It was a blast.The kitchen is under construction and the continental breakfast with fruit was more than sufficient. Any negative feedback regarding the accommodations indicate a lack of reading the fine print and pure pettiness. Looking forward to coming back." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.9534501642935371, "helpful_class": 0, "review_text": "Hi my husband and I stayed in the king George in Mason street just off Union square for my 50th birthday .At the being of October 2019 from the first step in to the hotel was beautiful \u2764\ufe0f and clean very friendly staff . We stayed in the king George for 3 nights and I must say hotel was clean, comfortable and we really enjoyed are stay so handy to Union square, China Town ,trams, staff give us a map of San Francisco city and share information were to go and we're to avoid ( tenderloin area ) which was really helpful tea and coffee complimentary In the morning down at hotel lobby housekeeping staff were so nice and work very hard to keep a high standard in the hotel. We would be have happy to return hopefully some day soon ...... Many thanks" }, { "user_review_posted": 37, "user_total_helpful_votes": 21, "expertise": 0.0026451476302510003, "user_cities_visited": 25, "review_days": 0.15115005476451202, "helpful_class": 0, "review_text": "Our first stop on our honeymoon and this place was quiet and peaceful which is what we wanted but not knowing much about the Presidio and its surroundings, we wouldn't choose this again. Also not sure how this fits the brand of \"Mr and Mrs Smith\" hotels.Pros:- quiet and peaceful- wine and cheese everyday from 5pm is amazing- Coyotes recently reintroduced into park, you can hear them at night- short walk to Golden Gate BridgeCons:- lacks any character, the old military base its built on makes you feel like you're staying on a university campus or hospital block- construction happening all over the Presidio, spoils any potential charm the place may have had- staff are friendly but sense of urgency or service is quiet poor, took over an hour to get any water sent up to our room- were a bit clueless on gluten free requirementsOverall, not worth the price paid, wouldn't stay here again." }, { "user_review_posted": 38, "user_total_helpful_votes": 13, "expertise": 0.0015505496611430002, "user_cities_visited": 15, "review_days": 0.6571741511500541, "helpful_class": 0, "review_text": "The location of this hotel is perfect. The staff are all very friendly and housekeepers say \"hi\" to anyone just walking down the hall. Lobby is very nice and they have a breakfast buffet (rather expensive). I had a King room with a balcony that had a great view of Market and Powell.My only two problems are the pool location and the rooms. They advertise that they have a pool, but it's actually in the other Hilton across the street, so you need to walk outside to get to it. It's also very hard to find once you get to the other Hilton, since there are multiple towers and bad signage.The other issue I had was that the rooms needed some freshening up. When we arrived it was extremely dusty, so probably could use new carpet. In addition, the bathroom fixtures were dated- there was rust at the top of the mirror and the shower faucet head looked like it came from the 70s. There were a few stains on the floor of the restroom. Safe didn't work. Overall all very small fixes so I feel it's reasonable for the hotel to make these sooner rather than later." }, { "user_review_posted": 84, "user_total_helpful_votes": 38, "expertise": 0.002085927607278, "user_cities_visited": 39, "review_days": 0.041073384446878004, "helpful_class": 1, "review_text": "Overall a very nice hotel, directly across from the House of Blues and Harry Carrey's. Lots of local blues and jazz clubs within walking distance. Hotel rooms were very nice, but since it is being renovated, the bar area and all the \"fun\" parts of the hotel were not accessible as of March 2015 (explains why we got a deal on our room)." }, { "user_review_posted": 2, "user_total_helpful_votes": 3, "expertise": 0.007172018095553001, "user_cities_visited": 2, "review_days": 0.26779846659364703, "helpful_class": 1, "review_text": "Loved it here! The staff were so helpful as I was planning a surprise for a friend. Apartment was huge and lots of room for 6 of us! Great views, on JBR so lots of shops and restaurants on the doorstep! Security is very good too. Bit strange that the entrance and reception is in a car park and many drivers didn't know the way but we got there eventually. However, you can get dropped off on the walk and walk up the steps. I would definitely recommend this place!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 61, "review_days": 0.133625410733844, "helpful_class": 0, "review_text": "Friendly staff. We drove back to BKK from Hua Hin early in the morning and the concierge staff have us checked in before 12pm. Appreciate that very much as we're all tired and need to freshen up for the rest of the day. Bright contemporary rooms. Bed and pillows are comfortable. Toothbrush and toothpaste are not included in their amenities.Wifi connection is not good. Good location. Less than 10 mins walk to Siam Paragon and Hard Rock. For Hello Kitty Fans, Hello Kitty House is within walking distance as well. Massage parlour, McD, and 7e are just 2 mins walk away. Overall, the location is very convenient. Room rate are reasonable." }, { "user_review_posted": 17, "user_total_helpful_votes": 10, "expertise": 0.002745487470062, "user_cities_visited": 67, "review_days": 0.336801752464403, "helpful_class": 2, "review_text": "I've stayed at the Hay Adams for three nights.A truly wonderful stay.Incredible attention from the doorman to reception and concierge, all the way to the waiters at breakfast. The room service is impeccable. The rooms are very nice, clean and well decorated.Hotel location is ideal for seeing the sights of Washington DC.Would thoroughly recommend this hotel!" }, { "user_review_posted": 8, "user_total_helpful_votes": 1, "expertise": 0.0004965243296920001, "user_cities_visited": 146, "review_days": 0.650054764512595, "helpful_class": 0, "review_text": "very well located hotel if you are staying in downtown Seattle. 2 blocks from the convention center, few blocks from Pike Place Market and a lot of good shops options around. crew very friendly and room is clean and big enough." }, { "user_review_posted": 9, "user_total_helpful_votes": 7, "expertise": 0.003665698137727, "user_cities_visited": 7, "review_days": 0.48138006571741504, "helpful_class": 1, "review_text": "Stayed 3 nights. Great location to visit air and space museum, the mall and many other attractions like Native American history, American history etc. we were able to walk most of the attractions. You may need to take an uber or taxi though if you wanted to eat at Georgetown or Chinatown. Good value, good location.Rooms and bathrooms in the room are clean and quiet modern. Just be careful with the elevators to the rooms; door sensors do not really work you can have your foot stuck which I did. I was so shocked with my foot stuck ( so unexpected) could not think what to do for 15-20 seconds. Thanks to my husband he pushed the call button again which opened the door." }, { "user_review_posted": 21, "user_total_helpful_votes": 4, "expertise": 0.000814404985209, "user_cities_visited": 55, "review_days": 0.444140197152245, "helpful_class": 0, "review_text": "Got home yesterday after a 5 day trip to Chicago for the Housewares show. First time I have stayed at this hotel and I loved it. I would definitely stay here again. I was concerned when my cab driver told me the hotel was across the street from a major trauma centre. You do hear a lot of sirens but I find that with most big cities. The hotel is thoughtful enough to have ear plus in the rooms and those came in handy. Once I was asleep I was never woken up by sirens or noise.I loved the style of this room and how big it was. I had a king size bed and the room and bathroom were spacious. The staff was incredible. The ability to text Guest Services with inquires or issues was very convenient. Ate breakfast in the restaurant twice and waitress remembered how I liked my coffee. Small detail but it makes a difference.Great location. Short walk and you are on Michigan Avenue. Lots of stores and restaurants in immediate area. I walked everywhere.If I attend this show again next year I will stay here again with the request for a room a bit further away from the hospital." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 7, "review_days": 0.693866374589266, "helpful_class": 0, "review_text": "First thing you should know is my husband and I are big fans of Anthony Bourdain. So, after watching Layover we decided to follow AB's footsteps in his San Francisco Layover. Since the Fairmont is was favorite place we had to stay there ;) Worth every penny! We had a beautiful corner room with great views. The bathroom was incredible! We had a seperate deep bathtub and a glass door shower. The bed was so comfortable and cozy it was difficult to get up in the morning. You have to go to the Tiki Lounge once to see what it's all about and walk across the street to the Mark Hopkins for a cocktail at Top of the Mark. We were able to walk everywhere we wanted to go but did take the trolly (picks up and drops off right in front) uphill a couple of times. This place is so nostalgic and the service is amazing. We love staying here!" }, { "user_review_posted": 50, "user_total_helpful_votes": 15, "expertise": 0.0013461326271650002, "user_cities_visited": 23, "review_days": 0.279846659364731, "helpful_class": 1, "review_text": "Location for us was the best because it was so near public transportation. We were going to drive to Chicago, but decided not to because of the steep price to park. We stayed 2 nights. We walked, bussed and trained everywhere -- Shedd Aquarium, White Sox, Oak St Beach, \"The Bean,\" the lake shore .... Our family consisted of 5 adults and a 2-yr old. The hotel was great. The room price was high due to location. I should have asked for a city map upon checkin and forgot. So we headed the wrong way on foot a couple of times. My phone map didn't work as well as in other cities due to tall buildings." }, { "user_review_posted": 6, "user_total_helpful_votes": 4, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.29408543263964904, "helpful_class": 0, "review_text": "Stayed two nights en route to UK from Australia. Wonderful attentive staff, Beautiful room, very comfortable and huge bed with a great bathroom (we booked a Superior room) and all for \u00a375 per night (we didn't choose the inclusive breakfast option). We ate in the hotel which was good value. Complimentary transfers to and from the airport in a few minutes and runs 24 hours ( we arrived at 5am). Great swimming pool and an authentic looking pub where you can smoke. I agree with a previous review that the air con in the bar can be a bit chilly. If you book your stay direct with the hotel then you get free WIFI." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.29025191675794004, "helpful_class": 0, "review_text": "Usually our stay is perfect. We have come to expect excellence from this hotel and this was the reason for our visit. We love the location and attention to detail by the staff. However, there was a continued issue that was not resolved with the television in our second bedroom of our suite that lessened our experience rating. Also, the check-in process on this experience was much slower than usual. It took roughly 20 minutes to check-in. We really do love the Trump brand as we have had outstanding experiences previously, but this time there seemed to be a decrease in the lack of attentiveness at the check-in, as well as with a service issue. We also found out on the last day that the guest toilet in the main suite was not working. (did not flush at all). We did not even report it as our previous service issue for the last 5 days was not taken care of." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.6292442497261771, "helpful_class": 1, "review_text": "This hotel offered excellent value with free parking and a very nice breakfast buffet! The rooms were very clean as was the lobby and the staff were very pelasant and gave us some great recommendations of local eating spots.The hotel is within walking distance of the Space Needle, monorial, museums etc.I would definatley stay here again!" }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 2, "review_days": 0.818181818181818, "helpful_class": 1, "review_text": "We were booked for 3 weeks holiday upon arrival my heart sank the hotel didn't reflect the pictures and information given pre bookingWe were mislead we arrived at midnight tired and stressed after a long flightOnly to be asked for extra payment and what a shock of horror we hadThe room was dark dirty cables where electric power had been cut off were exposed The whole room smelt of stale smokeWe immediately contacted our agent and movedThe lobby was so small and so untidyThe maid never clean the roomThe wardrobe was in the bathroom by the showerThe swimming pool was a small fish pondI would never return kit recommend this place to any oneMy advice check and double check prior to booking it very misleading" }, { "user_review_posted": 15, "user_total_helpful_votes": 9, "expertise": 0.0028026039942620003, "user_cities_visited": 8, "review_days": 0.20865279299014203, "helpful_class": 1, "review_text": "Though there were many staff in lounge ,the serving quality didn't match it to improved equally.They would rather chat up themselves than serving guests,they don't even to served drinking actively.They were impatient when you \"bothered\" their \"chat\".The hotels seems to cook tapas in super salty way to avoid guests to eat to cost down .The HDMI connection in room didn't work.The only two positive thing are the friendly doormen and location." }, { "user_review_posted": 22, "user_total_helpful_votes": 5, "expertise": 0.0009930486593840002, "user_cities_visited": 21, "review_days": 0.436473165388828, "helpful_class": 0, "review_text": "The Frifield Inn & Suites Chicago Downtown/River north is a great place to stay! It's close to everything. The staff was great, very helpful at all times. From the check in to breakfast to checkout. Had a great time." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.323110624315443, "helpful_class": 0, "review_text": "Stayed here for 2 nights and loved it.Great staff, great location, great funky rooms, great atmosphere. The blue lighting in the rooms gives the room a cool feeling. Very chic and funky.Highly recommended." }, { "user_review_posted": 108, "user_total_helpful_votes": 74, "expertise": 0.003216169938005, "user_cities_visited": 286, "review_days": 0.6933187294633071, "helpful_class": 1, "review_text": "This hotel is quite opulent and well-appointed. It's gilded and decorated to match it's 5-star rating. The room was large, and had a magnificent rainfall shower. You can't beat the location if you're in town for sight-seeing or business near the White House.There is an air of pomp & circumstance, which is nice to some. For me, traveling with my spouse to place tourist in a town just an hour from home, it was great. It was \"fancy\", great walking distance to the museums and restaurants we wanted to enjoy. The bellhops and front-desk staff were exceptional; professional and courteous, but also refreshingly personable, which is hard to find in D.C. Turn-down service was offered quickly after check-in, and if your check-in or check-out time leaves you holding the bag (your luggage), the hotel offers free luggage storage, which was very easy to use.Overall, this is a beautiful property, and great for those who want to splurge on luxurious accommodations." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 1, "review_days": 0.430996714129244, "helpful_class": 2, "review_text": "Currently staying at the hotel in the tower wing. Not impressed. The bathroom is ridiculously small and there is no storage. Upon check in I had to clean the urine off the base of the toilet and toothpaste off the sink. I later, found gum that was stuck to the carpet and ultimately my foot, and to make things worse there was hair in the bed and a toenail on the floor. I asked the front desk to have the room thoroughly cleaned. It was slightly better but not overly so. The walls are paper thin. I can hear the conversations of the people in the rooms on either side of me. I was awoken at 5:30 am by a blow dryer noise coming from next door. The air conditioner is so loud that you have to turn the tv up to ridiculous level just to hear it. Many channels are unavailable due to 'no signal'.Overall ,NOT IMPRESSED. Won't be staying there again. This used to be my favourite hotel in Honolulu....but not anymore. On the upside the view is lovely and I appreciate having an electric kettle in my room, althoughI am surprised you don't have to pay for it because you are nickel and dined at ever turn.Great central location but highly overrated for the price. Stay somewhere else, somewhere clean. You would think that would be a basic amenity.Grossed out in Hawaii!" }, { "user_review_posted": 8, "user_total_helpful_votes": 2, "expertise": 0.001103387399315, "user_cities_visited": 8, "review_days": 0.788061336254107, "helpful_class": 0, "review_text": "This is a very nice upscale hotel featuring a spa However, they neglect to mention anywhere that the spa is basically closed. Fitness facility open but the rest except for paid services is not. False advertising or certainly not what you would expect from this level hotel. Don\u2019t stay here until it\u2019s reopened." }, { "user_review_posted": 18, "user_total_helpful_votes": 18, "expertise": 0.004744565817058, "user_cities_visited": 12, "review_days": 0.029572836801752003, "helpful_class": 0, "review_text": "The room was super: very clean, roomy bathroom with glassed shower and separate Jacuzzi, and from the 5th floor a beautiful nighttime view of lights from the distant Strip. The Strip is about 1 mile away. Club 36 provides a shuttle that leaves hourly free for guests--first come, first served because rider space is limited. No guarantee the shuttle will be available for a return trip. We always walked the return trip which was our choice." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.642387732749178, "helpful_class": 0, "review_text": "Excellent location for a nice weekend in the city. The hotel staff provided excellent service and made our birthday weekend memorable with a lovely bottle of Champagne in the room. Our bags were already delivered to our room when we returned from shopping saturday, we checked in early. Service was top notch and the hotel was wonderful. Rooms are spacious, perfect for the 4 of us to share." }, { "user_review_posted": 43, "user_total_helpful_votes": 28, "expertise": 0.0030509944599680003, "user_cities_visited": 70, "review_days": 0.18236582694414002, "helpful_class": 1, "review_text": "My wife and I really wanted to stay at the St. Regis in San Francisco - I even booked a fairly expensive suite, complete with butler service. Then the email came: the hotel would be undergoing an electrical upgrade the day we were due to check in, and therefore we wouldn't be able to check in until 4pm. This was especially troubling, as with American Express we should have been able to check in at noon.I called the hotel to find out what would happen if the upgrade didn't go as planned, as was told, \"well, if you're worried about that, you can stay in one of our other hotels.\" Not very comforting. I also asked how guests would be compensated, as the hotel was effectively giving me less time in the hotel for the same amount of money. The response (from two people on two days, apparently reading from the same script): \"we're not offering any discount or concession. If that's a problem, we can help you find a room in another hotel.\"I don't care how nice the hotel is, it can't be 5-star with that kind of service. It wasn't rude, but it was certainly obnoxious. How about drinks or a meal to compensate me for effectively being locked out of the hotel until 4pm? It was extremely odd, especially when you consider that the hotel would be empty during the electrical upgrade. You'd think that management would be happy to get the hotel filled back up as soon as possible." }, { "user_review_posted": 154, "user_total_helpful_votes": 70, "expertise": 0.0020964360587000003, "user_cities_visited": 155, "review_days": 0.163745892661555, "helpful_class": 2, "review_text": "Just to make it clear - I didn't stay at the hotel, but when I saw the hotel's own description of it's location I had to write a review. The Silverton is FAR AWAY from the Strip. It is certainly not \"minutes away\"; more like 15 minutes in a very expensive taxi (taxies are horrendously expensive in Vegas). The hotel also runs a shuttle service to the Strip, but it is very infrequent. So do not travel here if you think that you are going to a centrally located Vegas hotel. I did, however, have a meal, a drink and a flutter there. I was very pleased! The Silverton is much cheaper than the overpriced hotels on the Strip, the service was better and the whole atmosphere generally more relaxed." }, { "user_review_posted": 29, "user_total_helpful_votes": 25, "expertise": 0.0040749238091970005, "user_cities_visited": 38, "review_days": 0.24479737130339502, "helpful_class": 3, "review_text": "On the positive side: it's a traditional old-fashioned hotel, with thick carpets, comfortable rooms, and solid fixtures. The man at the check-in counter was very hospitable and helpful.On the downside: the service is very mixed, the $15-per-day WiFi is slow, the \"nautical\" themed restaurant and bar is very mediocre but extremely expensive. The bar offers a large menu of beers, a few of which are available. Similarly, the rooms prominently feature a \"room service menu\" although the hotel has suspended room service. There is often no person available to answer the \"guest services\" phone line.It's a very comfortable, old hotel. It is not a high end hotel in all respects, even though it is priced as one.The location is excellent if you want to be near DuPont, Embassy Row, the red line metro, or the Phillips." }, { "user_review_posted": 3, "user_total_helpful_votes": 5, "expertise": 0.007981168855051, "user_cities_visited": 2, "review_days": 0.42113910186199305, "helpful_class": 0, "review_text": "My husband and I stayed at the Waikiki Beach Marriott Resort & Spa for 5 nights in January of 2017 to celebrate our last vacation together before kids. Gorgeous spot on the beach\u2014 walking distance to everything.The beach is much less crowded here than further down by the Hilton. We enjoyed the zoo (a two-minute walk from the hotel), and did some exploring on our own. I recommend renting a car at least for part of your trip. There is so much more you can do and see in Oahu if you aren't held back by walking distance. I suppose you can take a taxi or uber, but it would add up quick, as the north shore is a good 1 to 1.5 hours away from Waikiki.The hotel itself has wonderful staff. Richard at the front desk moved us to a room further from the elevators because they are noisy and run constantly. You can still hear them all night, even down the hall, but it's less noticeable. Perfect view of the ocean/beach and city from our room. I recommend being on the right side of the hotel.We only ate at the hotel's Moana Terrace once, and it was decent for appetizers and drinks. We preferred trying out places around the area with happy hour specials, and local eats.I'm giving 4 stars because our experience was very good, but I just wish it was an all-inclusive. Maybe I just miss that part, having stayed at all-inclusives before. There aren't any all-inclusives in Hawaii, so I'd say this is the next best thing due to its central location. It would be nice to have a breakfast option in the hotel that didn't cost over $60 for two people at the buffet. We didn't even try it because there are breakfast spots in walking distance. Would love more affordable food options.Overall, excellent stay. Very clean room (coming from someone with allergies and asthma), extremely nice staff. Babymoon-friendly!" }, { "user_review_posted": 23, "user_total_helpful_votes": 6, "expertise": 0.001156158101022, "user_cities_visited": 16, "review_days": 0.681270536692223, "helpful_class": 1, "review_text": "I guess the positive of this place is we didn\u2019t see any bugs, breakfast was adequate and it was quiet enough.Now those people that gave this place 5 stars are smokin something.The hallway we were in was filthy. When I went to find ice, the other hallway had been vacuumed. Our room had stains everywhere on the carpet and bedding. The valve in the shower had a hard time turning off. Beds are a little beyond worn out.I guess if this is the last cheap room you can find it will work." }, { "user_review_posted": 126, "user_total_helpful_votes": 102, "expertise": 0.003819822091917, "user_cities_visited": 90, "review_days": 0.224534501642935, "helpful_class": 1, "review_text": "Boy, after reading some of these reviews, I really did think the Valentines weekend would be spoiled. They make this place sound like a flop house lucky enough to be in a good location. The only thing I can agree with on many of these reviews is the location, which cannot be better for places to see and eat.The rest really was a nice surprise and made the weekend awesome.We were 'Priceline' people. I always give it a shot and never complain if I end up with something not expected because, well, you are paying much lower than BAR rates. This does not mean we dont splurge and choose specific properties and whatnot, but this time we simply wanted to be in the middle of everything.Our train arrived early on Friday. I simply wanted to see if there was a way to hold my luggage until we can check in later on. I forget her name but I really appreciated the early check in at 1230. This is something that I cannot expect and really applaud for trying to get me a room.What is with the complaining of these rooms?! They are not three room suites, but my god, our simple queen room 'and smallest of what they offer' was much nicer and larger than I expected. I know the rooms vary in size, but the floor diagram showed ours being one of the smaller ones, and the room was perfect size. it was in very nice shape as well. The beds are awesome. The large shower is great as well. The sink is really not a big deal, I shaved fine with it and didnt damage my knuckles on the bottom of it like some complain about. The room is very clean as well. The bedframe does stick out a little bit, and I am sure mgmt is completely aware of that, so the 'bumpers' on the corners helped in case a drunken walk would have you run into it. The girlfriend had some treatments at the spa, and said it was amazing. I loved the fitness room and the nice equipment. We also had a dinner and breakfast in the attached restaurant. It was nice to not even have to go outside in the cold to enjoy all of these. A busy weekend there, but you could hardly tell as it was quiet for being a city hotel inside and out. This is a historic hotel that is not brand new, but they did a heck of a job on the renovations. Come expecting rooms that are not huge, and you should end up pleased." }, { "user_review_posted": 120, "user_total_helpful_votes": 50, "expertise": 0.0019125381588140002, "user_cities_visited": 416, "review_days": 0.8526834611171961, "helpful_class": 0, "review_text": "I enjoyed my stay at the Shangri-La in Dubai. Staff at the front desk, bell desk, and spa were very attentive and friendly. They let you climb up the stairwell to the 42nd floor for exercise in the mornings, which was fun but harder than you would think (there's a pass in the room; check in at the gym)! The location is great, not far from the Dubai Mall. There is a free shuttle that stops at the mall and other places, which is very convenient. There's also a small grocery store next door and restaurants in walking distance. The room service food was excellent and delivered quickly. My room had a spectacular view of Burj Khalifa, which was particularly impressive at night." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.5219058050383351, "helpful_class": 0, "review_text": "A great place to stay. Room was spacious, clean and modern. The only fault was no microwave and a tiny sized fridge which isn't ideal when you're travelling with 3 children. Would highly recommend it to anyone as it is very central and the staff were lovely." }, { "user_review_posted": 90, "user_total_helpful_votes": 41, "expertise": 0.0021013400026970003, "user_cities_visited": 95, "review_days": 0.5153340635268341, "helpful_class": 0, "review_text": "I have stayed now a couple of times at each of the four prime hotels in this area. Three are on the same street corner. Each has its advantages but the Park Hyatt wins as our favorite for three main reasons:- Best Food: Blue Duck Tavern is tops and the lobby Tea Service, Wine, Cheese and Cocktail selections are all best of the four- Architecture: working on a FLW theme the space is by far the most livable and sociable with interesting angles and approaches- Service: previously this was a little weaker but during this recent visit the staff was outstanding across the board and carried a professionalism to the highest quality stayWe continue to use this as our home base when we visit the DC area to meet with family." }, { "user_review_posted": 73, "user_total_helpful_votes": 18, "expertise": 0.0010867610138460002, "user_cities_visited": 149, "review_days": 0.08433734939759001, "helpful_class": 0, "review_text": "We wanted to stay near Union Square and this was very close. Also within walking distance of the Orpheum Theater. Parking a car here is EXPENSIVE! The first day we walked around and did shopping. Great restaurants near by. The \"Big Bus\" tour pickup is right on the corner and if we had known we would have gotten a two day pass as this takes you to the major sites. Hotel is older, rooms are small but it was quaint." }, { "user_review_posted": 8, "user_total_helpful_votes": 29, "expertise": 0.017488690279157, "user_cities_visited": 5, "review_days": 0.139101861993428, "helpful_class": 1, "review_text": "I have stayed in many of Tripadvisor's top rated hotels in SoBe and the Redbury provided the best overall value of all of them. Check-in was fast and efficient with the delightful Natalia and she quickly changed our room after we went to the first one and immediately discovered a noisy neighbour. The room itself was quiet and well appointed with a beautiful bathroom.We made full use of the neighbouring Raleigh and while we weren't in the mood for mezes, Cleo looked liked it had a great buzz happening. The rooftop pool was quite lovely at dusk.The only small criticism involved the near useless bell/valet staff. We arrived with two suitcases and two carry ons and literally walked by the two staff who didn't look at us or discontinue their conversation. With one or two exceptions, the bell/valet staff were always glued to their phones playing on the internet. No \"hellos\" or \"goodbyes\" or greetings of any kind. A simple solution would be to ban them from using their devices while on duty" }, { "user_review_posted": 6, "user_total_helpful_votes": 1, "expertise": 0.000698812019566, "user_cities_visited": 5, "review_days": 0.426615553121577, "helpful_class": 0, "review_text": "North East Location gave quick access to the Capital, Howard Univ, JoJo, African American Museum, and DC National Airport. Easier to travel North to South than South to North. Area is not congested and very quiet at Night." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.47754654983570605, "helpful_class": 0, "review_text": "This hotel is very convenient to downtown Seattle, two Starbucks, the light rail LINK station and can be triangulated between Macy's Nordrstrom and Barneys, if you are so inclined. The gym is spacious and light. The facilities are clean and comfortable. The room I had was not overly spacious, but quite comfortable." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 6, "review_days": 0.627601314348302, "helpful_class": 1, "review_text": "The Handlery is a great value and hotel experience in Union Square district.Staff was welcoming and quick. We received a free upgrade, upon asking for a higher floor room with a window, which was very nice and appreciated. The hotel is older, but the rooms were updated and with newer amenities. Everyone was clean and worked properly, with free wifi and plenty of outlets. We drove here and parked our car in public parking around the corner, instead of using valet, which saved some money. The concierge and staff were friendly and helpful. I would recommend this hotel and stay at it in the future." }, { "user_review_posted": 136, "user_total_helpful_votes": 41, "expertise": 0.00135327219269, "user_cities_visited": 39, "review_days": 0.019167579408543002, "helpful_class": 0, "review_text": "Check in was easy, front desk staff were friendly, valets were friendly, the room was clean, the place was quiet.... Essentially, everything you look for in a good hotel. Also, the room was very reasonably priced (which probably had something to do with it being Chicago in January)." }, { "user_review_posted": 19, "user_total_helpful_votes": 2, "expertise": 0.00040070384501400005, "user_cities_visited": 15, "review_days": 0.656078860898138, "helpful_class": 0, "review_text": "Clean, excellent service, excellent location in the financial district (close to office), attentive staff and well appointed rooms. Fitness center is not large, but it is very well appointed. Food at Bob's is also very good!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.819277108433734, "helpful_class": 0, "review_text": "Can definitely recommend Bangkok Marriott Hotel Sukhumvit. It is a fantastic hotel, at a great price. The breakfast was top notch, something for everyone. Our room was large and nice, with an excellent king size bed. The restaurant was excellent, very good atmosphere, with friendly and service-minded staff. Octave Rooftop was also a great experience, with a fantastic view and world-class drinks ...... great atmosphere. Will definitely be back !!" }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.033406352683461, "helpful_class": 1, "review_text": "Stayed there last week, in town on a job interview in the medical district. Was a very convenient location, clean, very inexpensive as well. Kea at the front desk was awesome and very helpful! Would definitely say there again." }, { "user_review_posted": 9, "user_total_helpful_votes": 5, "expertise": 0.002586830458396, "user_cities_visited": 5, "review_days": 0.079408543263964, "helpful_class": 1, "review_text": "We recently stayed in a two bedroom at the Polo Towers with another couple. We stayed for 6 nights. Can't beat this resort for location, quietness and quality. The unit was very spaciousness and had everything we needed. The roof top pool area was extremely clean and there were two-three staff cleaning every time we were there. There were barbecues as well on the roof, which were always spotless. We thoroughly enjoyed out stay." }, { "user_review_posted": 70, "user_total_helpful_votes": 100, "expertise": 0.006825239198625, "user_cities_visited": 31, "review_days": 0.577217962760131, "helpful_class": 0, "review_text": "My wife and I spent 4 nights at Shangri La Dubai, having been to Dubai many times this was our first stay at Shangri La and it won\u2019t be our last. We booked an executive horizon club room but we were upgraded to a one bedroom suite. The suite was spacious and well equipped. Amazing toiletries, a fantastic shower, comfortable bed, incredible views and all round fantastic suite. Housekeeping was superb. Room was so clean. The horizon club team - Bo, hosam, Alina and the rest of the team went out of their way to ensure we had a fantastic stay. Breakfast in the club lounge was relaxed and plentiful. We had breakfast in dunes as well it was very busy but the amount of options at breakfast was exceptional the only qualm was that when items finished they did not seem to be readily replaced and the fresh juice counter ran out of certain juices but this is a minor inconvenience. The afternoon tea and evening cocktails and canopies in the lounge are fantastic. Highly recommend to book the horizon club rooms. The free shuttle to Dubai Mall is also very handy and efficient. The main pool is busy but has a fun feel. The horizon pool on the 42nd floor is just fantastic. The views and pool are just incredible. Fantastic hotel and will definitely be back." }, { "user_review_posted": 14, "user_total_helpful_votes": 8, "expertise": 0.002663892435491, "user_cities_visited": 8, "review_days": 0.235487404162102, "helpful_class": 0, "review_text": "We had chosen the Moana Surfrider for this visit, because of its situation and history. On booking we had specified a quiet room as high up as possible, and had pre-booked for the night before as we were arriving at 03.00. The staff were very fresh even though they were working the night shift and quickly had us in our room.....on the 3rd floor! Not exactly as high as possible then! What night that was left proved to be very noisy, and in the morning we asked to be moved to a higher floor, which they obligingly arranged, though that room also proved to be rather noisy unfortunately, but luckily we had earplugs! The rooms were large and very clean, and the balconies had great views of Waikiki Beach, though only the 2nd room had a good view of Diamond Head, which we had specified when booking.I recommend the coffee shop for a great break, but the pool is too small really, good thing we like the beach then." }, { "user_review_posted": 226, "user_total_helpful_votes": 87, "expertise": 0.0017585846957230001, "user_cities_visited": 238, "review_days": 0.484665936473165, "helpful_class": 0, "review_text": "Checking in and out were very simple, the front desk, valet, and room staff were all professional. The room is snug, but we were only there to sleep and it was kept clean. Our only difficulty was in the handicap entrance being out of order (it's an outdoor lift) and we had to carry two strollers up and down a flight of stairs.The complimentary breakfast had a nice selection and was well-stocked.Parking is valet and $30 a night, plus a city tax.Nearby is the convention center, the Mary McLeod Bethune Council House (a national parks site) and many restaurants." }, { "user_review_posted": 16, "user_total_helpful_votes": 3, "expertise": 0.000799955864504, "user_cities_visited": 17, "review_days": 0.283132530120481, "helpful_class": 0, "review_text": "When looking for a room in San Francisco at the very last minute on a holiday weekend that was close to everything and affordable, we went with other reviews and chose Hotel Nikko. All of the staff were so nice, especially Gabrielle who gave us a wonderful room. We were in Union Square and walked everywhere, including Fisherman's Warf and the farmers market at the Ferry Building. A lot of great places to eat within walking distance. The hotel and rooms are very nice and clean. If we go back to San Francisco, we will stay here." }, { "user_review_posted": 44, "user_total_helpful_votes": 18, "expertise": 0.0018757585788370002, "user_cities_visited": 32, "review_days": 0.12486308871851001, "helpful_class": 1, "review_text": "The Marriott Courtyard - Pioneer Sq in Seattle is a very nice hotel in its own right. Its clean, comfortable, and staff is very attentive. I guess I should have known better staying in a city hotel. My chief complaints are that I should have known better. While our room was on the 8th floor, the traffic noise was horrendous starting at 6am, negating my whole purpose of having a downtown hotel for relaxation after a late night event. If you are looking for quiet pick a more isolated hotel, or do not stay in the city core. Lastly is Marriotts necessity to take advantage of the travelers. There is a 40 buck premium for a 2 person 2 bed room. I travel heavily and most hotels give me either upon availability. Parking is a catch 22 situation. Guests should know that city parking is expensive, but Marriott should know that guests need parking and with a large hotel comes needed parking. With a business such as Marriott, a more \"realistic\" rate should be negotiated, and that holds true for all properties.In closing is the Courtyard a bad place to stay, I say no to that , but it is also not a good place to stay. It will be my one and only time." }, { "user_review_posted": 205, "user_total_helpful_votes": 81, "expertise": 0.00180794062161, "user_cities_visited": 121, "review_days": 0.84446878422782, "helpful_class": 1, "review_text": "The hotel is very clean and well looked after, that staff are extremely friendly and helpful.It\u2019s a little far out, however there is a free tuk tuk to the nearest mall where the train is and at the end of the road is a boat to the main area.Overall I would definitely recommend this hotel!" }, { "user_review_posted": 7, "user_total_helpful_votes": 20, "expertise": 0.013760817137182002, "user_cities_visited": 8, "review_days": 0.576122672508214, "helpful_class": 2, "review_text": "Positive points were the staff were great...could not do enough for you and were so nice throughout our stay. And apologetic over our stay there too...this is a YOUNG! Hotel ..we were not trendy young things...we stayed for five days after being persuaded to by a friend, as I was all ready to turn around and find somewhere more suitable, because of its location being far enough off Times Square not to hear it..but close enough to be able to be able to walk there easily, (Positive point number two), the location though is down a back street and first glance of it was stepping onto a pavement filled with rubbish bags right across the entrance to the hotel and a homeless man going through said bags...it is the city I know but this was not a great first impression and I really didn't feel safe in the area. The hotel is a lively boutique hotel and is quite dark on entering the building...reception is set back and you have to look to see where it is among the noise and bustle of the bar area. Check In was easy and we took the lifts to our room, we had paid quite a sum for this room and my mouth fell open at what we got....I know New York rooms are compact and had prepared myself that this was a brand new hotel...but it's not what I was expecting in terms of luxury...the room was a dark pokey cell!! There was no door on the bathroom for a start and the mirror position outside the door means you need to be very outgoing and not easily embarrassed (not the type of room for a 75 year old mother to be sharing with), the stone sink was no doubt an expensive one but completely worthless when not fit for function, Positive point number three was the beautiful rainfall shower..but the water temperature varied greatly on this, thick luxury towels were great but everything felt so cold in the room...the reception had warned us that it was not advised to steam up the shower as it caused havoc with the smoke alarms...this would have been unnecessary had there been a door on the bathroom!!! Onto the main room or cell as I called it...there are no wardrobes just line things on the wall to hang some clothes on...mine stayed in the suitcase as there was no room to store it anywhere anyway so it remained at the foot of the bed come wooden shelf which I'll get to soon. The tv was in a folded in cabinet in the wall next to the hanger things and did not come fully out of the cabinet and sound was muffled, and there was uselessly next to that a fold down table which we never worked out yet..this would not have been possible to sit at even if there had been proper seats instead of two ridiculous low stool type tables as there wasn't room. The bed comprised of a fabulous mattress, that you slept well in once you could sleep for all the noise that is, but the mattress was sat upon a wooden shelf that was one whole step that took up the whole side of the room..both myself and my mother fell up or down on it and still have the bruises to prove it. The safe in the two drawers under the bed was a nice touch but there was no refrigerator which most USA hotels have as standard and no coffee/tea making facilities (no room to put them I guess). The final touches were the concrete ceiling we stared up at (giving more impressions of being in a cell), the blinds once we worked out how to close them to stop anyone staring in from opposite buildings..most looked derelict but we did see lights in several..guess this was the city view! And the noise from lack of any soundproofing, the hotel bars being particularly noisy as well as noise from other buildings until after four am ... we put up with it as we spent little time in the room once we were awake but although the staff were fabulous (they deserve five stars plus..but the hotel drags them down to a two star) I'm sure that it's very trendy but I won't be back as it looked so nice but was a big disappointment." }, { "user_review_posted": 26, "user_total_helpful_votes": 17, "expertise": 0.003064021931946, "user_cities_visited": 44, "review_days": 0.253012048192771, "helpful_class": 1, "review_text": "My husband and I had a weekend getaway in Chicago and chose to stay at the Waldorf. The service was impeccable and every staff person was friendly & helpful. Jermaine was knowledgeable when talking about various restaurants with us when we were deciding where to catch a bite. We took time to enjoy the spa and had great massages as well. Beds were comfy and we actually slept for 12 hours straight one night! The location was great and it was easy to walk to many things nearby." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 2, "review_days": 0.907995618838992, "helpful_class": 0, "review_text": "We had a great stay here. Was 1 long block from Las Vegas Blvd. but free shuttle was available. Room sizes (2 BDRM) were good for 5 of us. Pool and parking (Rental Car) were close. Activities and amenities were plentiful. Staff was great...helpful and friendly." }, { "user_review_posted": 89, "user_total_helpful_votes": 49, "expertise": 0.002562586240883, "user_cities_visited": 44, "review_days": 0.47864184008762306, "helpful_class": 1, "review_text": "This hotel is conveniently located. It use to be the Waikiki Trade Center. Each room is unique in shape and size. The newly renovated International Market place is just footsteps away. The hotel features a great restaurant for breakfast, lunch or dinner. Staff is very friendly and very accommodating." }, { "user_review_posted": 15, "user_total_helpful_votes": 33, "expertise": 0.010570451285446, "user_cities_visited": 11, "review_days": 0.09857612267250801, "helpful_class": 0, "review_text": "Have you seen the film \"You've Got Mail? This hotel is a little like the nice bookshop run by Meg Ryan opposite the impersonal bookshop run by Tom Hanks. Opposite the Henley Park is a new functional looking Hilton which is akin to the Tom Hank shop. The henley park has much more character and is an old and interesting building. Not plastic. It has a great position very close to the convention centre. Even when very hot it is only about 150m to the front of the convention centre and so is dead easy to get to without expiring through heat.Position therefore is a high point and it also reasonably close to a lot of the tourist attractions and the White House. I liked the rather old fashioned room that I was in. The friendly bar was also very nice and welcoming. The barman was really good.Breakfast was disappointing - the feeling was that it was all a bit of an inconvenience that they offered anything at all. American hotels are a bit variable in their attitude to breakfast - the Henley Park would sooner it didn't exist. A major revamp us needed I feel.I would definitely stay at the Henley again especially if going to the convention centre. There may be negatives but this is a good hotel with some style." }, { "user_review_posted": 77, "user_total_helpful_votes": 46, "expertise": 0.0027899938525550003, "user_cities_visited": 204, "review_days": 0.11500547645125901, "helpful_class": 1, "review_text": "Stayed for the Xmas season 2014. Yea it's the classic Kahala. Nothing much will beat it. It's the Iconic Hawaii hotel. Needs a pool redo. Only reason for not giving 5 stars. Otherwise the staff is \" the best in the business\". Location is what makes it super special. 12 mins to Waikiki with all the restaurants yet in a quiet area with amazing beach. Beach and pool like 30 yards from each other which is where mega resorts fail." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.8871851040525731, "helpful_class": 0, "review_text": "Room smelled dirty! There was mold in the shower and the restroom tile floor was filthy! It was very hot in the room and the AC was a small unit in a window that didn\u2019t work well! I packed my bags and requested a refund because there was no way I was staying in such a filthy place. Front desk was nice but they understood and I asked why the pictures were not close to what the room looked like and they had no answers!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.659912376779846, "helpful_class": 1, "review_text": "This hotel is really surprising me and my husband in such an \u201cexcellent \u201cway, we are a couple visiting Bangkok, and hoping that we'll have an amazing honeymoon trip.We requested the hotel for a special honeymoon setting, everything went pretty smoothly and well arranged, the hotel prepared flowers settings and we're highly appreciated it.However, right after we got into the room about 15 mins, someone (we couldn\u2019t identify the person exactly, but referring to the hotel's staff looking at the CCTV, it was the housekeeper that tapped in the card and broke into the room without any notice or knocking. We're unsure whether this is actually the housekeeper or a colliding guest ?Luckily my husband shouted very loud when hearing our room door opens, the person stepped in, closed the door and left right away.We informed this situation to the front desk supervisor and received an apology with explanations, firstly saying that the housekeeper didn\u2019t know we checked in, therefore they're going to clean the room.Surprising, isn't it? This is so-called a local 5-Stars hotel system?After the front desk supervisor checked the CCTV Camera regarding our situation, she revised their words saying that the housekeeper considered us as a VIP Guest, therefore they're going to send an additional honeymoon surprise, such as fruit plates and etc to our room when we checked in. So that's why the housekeeper attempted to access our room suddenly and caused this mistake. This is totally misleading and sounded like an excuse to us.Lastly, as a compensation, they offered us to move from the North Tower Deluxe room to the main building, she also mentioned that \"the room you booked was from the lower tier, we'll offer you to improve it by moving you to the main building\".We understood that she tried to present us with the gestures of a good will, but on the other hand, she approached us in the way that this seems like an insult, mentioning that our booked room was just under an average?We called the front desk once again for them to re-arrange our honeymoon settings in the new room while we're away, all the instructions were cleared and they accepted it, but until we checked out, we never seem to have any \"additional surprises\" such as the fruits plate that mentioned and agreed by the staff." }, { "user_review_posted": 64, "user_total_helpful_votes": 33, "expertise": 0.002392971422266, "user_cities_visited": 141, "review_days": 0.023548740416210003, "helpful_class": 0, "review_text": "Great new hotel in the tony NoMa district of Washington. It's in a convenient location: about 2 blocks from the NoMA/Gallaudet station on the red line (one stop north of Union Station). The rooms are fresh, clean and new.The hotel is in a newly rebuilt area of Washington, near North Capitol & New York Ave. for easy car access as well. There are a few restaurants in the area and one in the hotel itself. Down the block there's a Harris Teeter supermarket, a CVS pharmacy, and for caffeine-lovers a Starbucks.The staff went out of their way to make sure my stay was a pleasant, comfortable experience. There's an nice sized exercise room with cardio and weights, open 24/7 and laundry facilities for guests. In addition, there's a pool and Jacuzzi for relaxing after a day of work or sightseeing.My only complaint is with the breakfast buffet staff. I recommend you ignore the \"Please wait to be seated sign\" if you come in early (it opens at 6:30 AM). Often I've observed people waiting, when I'm there I tell them to just grab a seat at one of the tables. The breakfast is standard, yet really good with chefs on board to make you a specialty omelet or pancakes.The wait staff though, seem to always be doing some \"last-minute\" arrangements even past 6:30 (like putting out silverware, bringing out condiments, etc. and don't pop out too often from the galley where they seem to be wiping silverware and glasses only to come out to offer a carafe of coffee or to bus your table." }, { "user_review_posted": 9, "user_total_helpful_votes": 1, "expertise": 0.000429095099733, "user_cities_visited": 5, "review_days": 0.853231106243154, "helpful_class": 0, "review_text": "The hotel location is not the greatest as it isFar and dark area in the evening. The size of the room is great. The front desk people were not so helpful except for one gentleman. My room was never cleaned. The housekeeping staff would rinse used paper cups and put them back to be reused. They would make the bed and not change the linen. That room was never vacuumed from the whole week I was there." }, { "user_review_posted": 101, "user_total_helpful_votes": 44, "expertise": 0.0020046691858850003, "user_cities_visited": 121, "review_days": 0.00328587075575, "helpful_class": 2, "review_text": "Directions: To get there from Midway is pretty easy. Take the Orange line to either Madison/Wabash or Adams/Wabash stops (they are both about the same distance from the hotel). If you are coming from O'Hare, you can get off at the Monroe stop.Reception: The entrance to the hotel is extremely small. You must take the elevator upstairs to reach the check in desk.Rooms: The king bed rooms appeared to be nice. We had a room with two beds. WARNING: due to space, in our room, the chair was jammed between the wall and one of the beds making the bed suitable for only one person. The televisions are very small. Beds are comfortable.Location: Excellent location to get most anywhere in Chicago. It is so close to the Orange line that it was very easy to get around. The Magnificent Mile is easy walking distance. Giordanos pizza is also an easy walk from this hotel on Jackson St. It is just a few blocks to the Art Institute of Chicago, Millennium Park and Grant Park.Positives: In addition to the above statements here are a few more positives. The staff is the biggest asset of this hotel. The people who greet you as you walk in are very assuring that they will take care of anything you need. They are excellent. The reception people are also very nice and willing to help in anyway possible. Breakfast was actually good for this type of hotel. This is a great hotel if you just need a place to stay without any frills or extras.Negatives: The elevators are extremely slow. Though there are three elevator doors, only two elevators were working. It is a very small hotel. Unless you like small hotels, this is not where you want to stay. Do not expect The Witt or the Waldorf Astoria (places we have previously stayed).Conclusion: If all you want is a place to sleep while in Chicago, and a place where the staff is very welcoming and friendly, then this is the place for you. On the other hand, if you are wanting a hotel with more bells and whistles, then look elsewhere. This isn't a destination spot. It is, however, a suitable hotel if you are looking for convenience to shopping and going elsewhere during the day. For the value, I recommend this hotel." }, { "user_review_posted": 22, "user_total_helpful_votes": 27, "expertise": 0.005847953216374001, "user_cities_visited": 15, "review_days": 0.375684556407447, "helpful_class": 2, "review_text": "This is my usual hotel I stay at when I come to Vegas and I've never had a bad experience. I can't say the same for this visit. Check in was smooth like usual. I stopped by the night before check out to see if I could get a late check out for the next day. It was my birthday and I knew I would be up all night. The person at the desk said I would have to call in the am. Totally cool with that answer. So the morning rolls around. I call the front desk to ask. She says no problem it'll be $50 + tax. That's $20 more than I paid two months prior. Then she said I'll have to come down to the desk to pay. I was thinking to myself. The reason for a late check out is to stay in bed. Correct? So I throw some clothes on and head down there. I get the desk and tell them. The girl said it'll be $94. Wait? What? So it went up $44 in 15 mins? I told her what I was quoted. She said she can't do that. I told her I was on the phone with another girl 15 mins ago that quoted me this and the other employee right next to said \"oh yeah that was me. \" There ya go. Still sad she couldn't do it. I asked for a manager. After a half hour and me having to pack up and switch rooms it was done. Now it's my time to check out and guess what? They charged me a resort fee for a late check out.. What? I was in no mood to argue any longer. I payed it and left. I go to Vegas 8 times a year and always stayed here. I guess this is how they treat returning guests." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.397590361445783, "helpful_class": 0, "review_text": "As Marriott Vacation Club owners, this was our hotel of choice. The location is right off the \"Strip\" and across the street from Miracle Mile Shops. We were there for a reunion and the fourth of July. The rooftop pool and bar were the place to be on the 4th of July with the fireworks going off on the rooftops. We had an excellent view of the fireworks and breathtaking view of the strip. The accommodations were first rate. We had a one bedroom villa. Staff were very friendly, capable, efficient and polite. There is a free shuttle to local Walmart and outlets. Best to shop for snacks and other foods than in the small shops downstairs." }, { "user_review_posted": 109, "user_total_helpful_votes": 197, "expertise": 0.008664121789674, "user_cities_visited": 66, "review_days": 0.43263964950711903, "helpful_class": 1, "review_text": "Our room was about the size of a cruise ship cabin, but just like cruise ship cabins, the space was used efficiently. The room was clean and comfortable. The water from the facet, was cold enough to drink without the need for ice. The shower was hot, the water pressure was excellent. The staff was warm and friendly, and hard working. The free continental breakfast met our needs. The business area came in handy for logging in some work hours. My only caveat, were the thin walls. The guy on the phone in the room next to us, sounded like he was in the room with us." }, { "user_review_posted": 15, "user_total_helpful_votes": 15, "expertise": 0.004744565817058, "user_cities_visited": 6, "review_days": 0.072836801752464, "helpful_class": 2, "review_text": "Lots of info here so please read!1st this hotel is awesome!! Perfect for family's with kids. We stayed here with out 2 boys 14 and 7. If you aren't already become a Hilton Honors member before you book this hotel. I'm a blue level member which I think is the lowest level. Being a member waives the wifi fee!! Parking is in the garage below the hotel/shopping center. Parking costs $26 a day. Pull into the garage get a ticket. Take the ticket to the check in desk so they can validate your parking. The fee is added to your hotel bill. You will want to ride the metro. The Friendship Heights station is below the hotel. Order your smart rip cards ahead of time. We bought the short trip passes and loaded them before our trip. Don't load it until at least 3 days before your trip. They expire 30 days after loaded and it takes at least a day for the pass to be sent to the stations. If you have a smart phone download a metro app that way you have it on you at all times. Back to the hotel, since I'm an honors member I got to chose which room we stayed in. If you have AT&T you should be able to connect to their free wifi. We could and stayed on the 8th floor. The bed was very comfy and the kids slept on the pull out couch with no complaints." }, { "user_review_posted": 49, "user_total_helpful_votes": 24, "expertise": 0.0022675736961450003, "user_cities_visited": 21, "review_days": 0.12486308871851001, "helpful_class": 1, "review_text": "This is one of the old hotels close to Fremont Street Experience. We liked it. It was clean and staff most helpful. Hubby has some mobility issues and everyone was so nice to us. The rooms are a bit dated, but price was good...about $100 average per nite for 4 nights that included weekend. It was handy to food and entertainment without walking thru the mega resorts. Nice change." }, { "user_review_posted": 42, "user_total_helpful_votes": 10, "expertise": 0.0010455909164940002, "user_cities_visited": 20, "review_days": 0.345016429353778, "helpful_class": 1, "review_text": "When we arrived we were told that all the queen size rooms were sold out, we booked our room months in advance so we weren't happy thatthey gave our room to someone else. They offered us a smaller room with some coupons for the restaurant.We were putt in a broom closet with a matress resting on what felt like cinderblocks. The room was right next to an outside podium so we had noise until 3 am.Hotel has no free wifi" }, { "user_review_posted": 59, "user_total_helpful_votes": 23, "expertise": 0.001782251172115, "user_cities_visited": 124, "review_days": 0.19058050383351502, "helpful_class": 0, "review_text": "I visited two nights in early Dec. The room was very nicely updated. Clean. Good bed. Very nice bathroom. Electronic(USB) plug ins everywhere--seriously like over a dozen scattered about. Small fridge, safe.Parking was $50+$7 tax. Valet only. Covered. (you can park a block away at a private lot for about $35 if you prefer). All of SFO is crazy with parking though.I was very pleasantly surprised.I didn't have any view from my room and appears at least half the rooms have no view.It was very central to the wharf as well as great dining as you walk 10 minutes toward little Italy.I would definitely go back." }, { "user_review_posted": 14, "user_total_helpful_votes": 1, "expertise": 0.00023644015699600003, "user_cities_visited": 423, "review_days": 0.497261774370208, "helpful_class": 0, "review_text": "We found a really good deal on this hotel and stayed 3 nights - the room was very clean and comfortable. Also quite large but not really a 'suite' as advertised. Decent kitchen, clean (though tiny) bathroom and dressing room. Staff were great, there is also a small bar and restaurant. It was a 15 minute walk from the Lincoln Memorial and easily within walking distance to a fantastic range of restaurants. Recommended." }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.47809419496166405, "helpful_class": 1, "review_text": "One of my favorite places to stay in SFO. Extremely nice accomations and a great staff. The experience is always good. Location is convenient to restaurants and the local attractions. Rooms are spacious...but the bed is so comfortable!" }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 2, "review_days": 0.5290251916757941, "helpful_class": 0, "review_text": "We spend 7 nights here to explore Bangkok, it was my birthday and wedding anniversary so Mr. Koby at the reception made everything so special for us and my kids. Totally recommend this hotel for family, the swimming pool is nice and the breakfast with many varieties of food and beverages. Thank you for having us." }, { "user_review_posted": 72, "user_total_helpful_votes": 48, "expertise": 0.003126264298061, "user_cities_visited": 19, "review_days": 0.33351588170865204, "helpful_class": 0, "review_text": "This was a fantastic location to do all the touristy things we wanted to do. The Inn had the most comfortable bed of any of the places we stayed in our 3 weeks travelling. The place itself is very dated but I imagine most places are in that area. In saying that it still had everything we needed. Staff were super friendly. Was clean and tidy and plenty big enough for the 2 of us." }, { "user_review_posted": 133, "user_total_helpful_votes": 76, "expertise": 0.002663892435491, "user_cities_visited": 30, "review_days": 0.039430449069003004, "helpful_class": 1, "review_text": "The staff at this hotel is excellent and the rooms are clean and luxurious enough to satisfy almost anyone. The location is also great and gives you ready access to the sights of San Francisco in the heart of the city. I highly recommend this hotel." }, { "user_review_posted": 4, "user_total_helpful_votes": 1, "expertise": 0.001103387399315, "user_cities_visited": 1, "review_days": 0.284775465498357, "helpful_class": 0, "review_text": "The service at H Hotel was outstanding. Everyone was so polite and helpful. Staff do their job with pride. I was impressed. It was a dream! The rooms were amazing, clean with all home comforts. The d\u00e9cor was in keeping with the Arabian theme. Location was walking distance from the metro, eateries and even a small mini mart. About 20 mins from airport. Close to all the main sites. The Buffet court was excellent catering for all cultures and service to rooms impeccable. Poolside nice enough for a swim although not a deep swimming pool. One must try out the Mandara Spa whilst visiting. It is an experience!!. Everyone speaks your language." }, { "user_review_posted": 27, "user_total_helpful_votes": 7, "expertise": 0.0011483402192880002, "user_cities_visited": 14, "review_days": 0.345016429353778, "helpful_class": 1, "review_text": "I would have given this property a 2 and a half stars if I could. The good: Ritchie, who checked me in did an astounding job in his welcome delivery to me. He is missing his calling and should be on the road teaching all the Millennials how to address incoming guest at all Hyatt Places.The bad and this is specifically to you Ryan Cimei: There seems to be a fine line between being sustainable and being on the cheap. I arrived at my room which was 76 degrees and air not turned on. I took a shower at 830pm waited over 12 minutes with the water running and turned to full hot and it was barely room temperature. Placed water in the fridge which the cold factorwas turned to \"1\" out of 6. And no conditioner let alone a USA Today anywhere to be seen.Then it dawned on me the key is the cheap key opener, took forever to find the slotnot like the ones at National Mall Hyatt Place and most every other Hyatt Pl or Regency. My 16.9 ounce of water was $3.50 +tax unlike when they are passed out at the front desk at HP National Mall. These aren't the larger bottles, these are the ones you get for 25 cents.And now the ugly. The Hotel is flanked by a Covenent House, a liquor store complete with bullet proof plexiglass and a McDonalds. They say it's going to get better but I wouldn't walk out in the night time. I was told there was a CVS 2 blocks away, I peeked outside and there were 3 bums out side, one in a wheelchair, one on a bike and another panhandling." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.439759036144578, "helpful_class": 0, "review_text": "The staff members make your stay worth the price. Excellent service quality and great location. Close proximity to shopping areas, walk to Waikiki beach and nice view overlooking the water and city. Totally recommend it to friends and family" }, { "user_review_posted": 9, "user_total_helpful_votes": 6, "expertise": 0.003126264298061, "user_cities_visited": 8, "review_days": 0.22398685651697703, "helpful_class": 0, "review_text": "Everything about this hotel was wonderful. The room on the 35th floor, the bathroom with gorgeous shower and tub, the terrific buffet breakfast and the location adjacent to CentralWorld and the BTS. We highly recommend staying here while in Bangkok." }, { "user_review_posted": 6, "user_total_helpful_votes": 8, "expertise": 0.006362867336055, "user_cities_visited": 196, "review_days": 0.8800657174151151, "helpful_class": 0, "review_text": "Absolutely loved our stay at The Darcy. Excellent location, beautiful decor, and fantastic hospitality. Close to many fantastic restaurants, Within walking distance to the Mall, the White House, and Whole Foods (where we had breakfast each day). Lovely hotel." }, { "user_review_posted": 135, "user_total_helpful_votes": 99, "expertise": 0.0034499246018610003, "user_cities_visited": 287, "review_days": 0.604052573932092, "helpful_class": 1, "review_text": "The H Hotel is a real treat. My partner and I found an excellent deal online and we could not be happier. The hotel is clean, rooms are spacious and nicely furnished, staff are most helpful and the breakfast is simply delicious. There are many excellent restaurants in the hotel's premises (not part of the hotel, mainly) - we particularly enjoyed the Okku and 40 Kong. We also tried the room service and it was excellent. Location is convenient, i.e. close to both airport and main attractions. If anything, the swimming pool is slightly disappointing because is on a low floor and surrounded by6 buildings, i.e. no much sun." }, { "user_review_posted": 21, "user_total_helpful_votes": 16, "expertise": 0.0035886361606320004, "user_cities_visited": 20, "review_days": 0.024096385542168003, "helpful_class": 1, "review_text": "My wife and I stayed here for a week and had an awesome time. Took the Metro from Reagan to the GW University station and the hotel is just a short walk away. Easy bus and metro access to anywhere in the city. Great area to stay for people who enjoy exploring a city on foot. The neighborhood is great and has lots of energy & character, and the shops and restaurants of Georgetown are within easy walking distance. The hotel room had a living room with couch, desk, and dinning table, separate bedroom & bath, and a small kitchen. Trader Joes is right across the street and we picked up wine and snacks to keep in the room. Enjoyed sitting on the patio at night with some drinks and free wifi (in room too), resting up from a long day of walking. The hotel was clean and comfortable, and staff was really friendly and helpful. Can't wait to be back." }, { "user_review_posted": 30, "user_total_helpful_votes": 36, "expertise": 0.0057155467284560005, "user_cities_visited": 18, "review_days": 0.740416210295728, "helpful_class": 0, "review_text": "I was here for a 2 day conference. Our taxi to the resort from the airport was $70 so that was a bummer. I would not consider it a 5 star resort and in some ways 4 star is a stretch. When we pulled up there was no valet to greet us and as I towed a stroller with a toddler and bags, still no valet bothered to offer assistance. Front desk staff was luke-warm and definitely nothing noteworthy there except for the fact that the key that they gave us didn't work so that was annoying. The room itself was clean and average. My son liked that there is a tv over the bath tub and he immediately wanted to take a bath so I guess that was nice. I will say that the conference facilities were nice and the food was pretty good. The bathrooms were plentiful and always clean. I liked that there is a good variety of affordable places to eat. We also ate at T-bones and Lucilles and I would say save your money on both. They were totally not worth it especially of you are a foodie. My son said that the Kid's Zone was \"super fun\" it was nice to be able to drop him off and have a nice meal in peace or spend a little time at the casino. They also had a nice (but pricey) arcade that he enjoyed. You do have to walk completely through the casino to get to the kid's facility so that was odd. Overall I would say its a nice place to come for a conference but I definitely would stay here for any other reason." }, { "user_review_posted": 18, "user_total_helpful_votes": 13, "expertise": 0.0033959812178940003, "user_cities_visited": 17, "review_days": 0.328039430449069, "helpful_class": 0, "review_text": "Right after Khao Yai we stopped by BKK for 3 nights and we had a great stay with Movenpick hotel. Excellent hotel service and great location that is just a stone throw away from the train station and shopping malls. We definitely enjoyed our stay there!" }, { "user_review_posted": 48, "user_total_helpful_votes": 23, "expertise": 0.0022159696936260003, "user_cities_visited": 9, "review_days": 0.475903614457831, "helpful_class": 0, "review_text": "I stay at this hotel whenever I come to Honolulu (four consecutive years now). The location can't be beat. The hotel is near transportation, shopping, and good eateries. It is a no frills hotel. (It's not like the Hilton Hawaiian Village which is a huge maze, busy, and crawling with tourists as well as residents.)The Courtyard has pretty much the basics: a small Italian restaurant, a coffee house, a mini-market, a business center, a travel center, a pool area, a spa (not affiliated with the hotel) and a bar. All of this on the first floor! The rooms are nice; the staff is very helpful and pleasant." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.6495071193866371, "helpful_class": 1, "review_text": "The hotel is in a pretty central location for the price. You can walk to a lot of sites, restaurants and shops within 20 min or so. You can easily walk to China town, little Italy, the Mission District, and a few other bars downtown. The hotel staff is very friendly- ask for Liz if you need anything!" }, { "user_review_posted": 259, "user_total_helpful_votes": 237, "expertise": 0.004332180101792001, "user_cities_visited": 150, "review_days": 0.29901423877327404, "helpful_class": 0, "review_text": "We were booked for four nights at a two-bedroom deluxe suite with full ocean view, that could hold our family of five. But when we checked in, they offered the premium suite, which was larger by 15 sqm because of an additional den with its own sofa bed, a vanity nook, and an extra T&B - for only an additional $100 per night (usually $200-300 additional). It was actually good for eight - but since we were only five, we had lots of space and the kids enjoyed having their own bed each.The lobby is actually on the 6th floor. The ground floor is only for receiving guests, a lounge area for guest waiting for tour pick-ups, and for picking up towels and fruits on the way to the beach (and depositing same afterwards). Guests all get ku-kua nut necklaces when they arrive, then are ushered to the 6th floor where they check in. The 6th floor lobby is open air with a great view of the beach and ocean. It leads to the infinity pool and one of the outlets. From there, guests go up to their rooms.The suite is - huge! The living room has the best view of the ocean with a great balcony where my wife and I spent a couple of late nights drinking red wine from the nearby ABC store. The living room sofa set has a sofa bed which housekeeping will turn down if they know that it's been used the first night. When you leave the sliding door to the balcony ajar even the slightest, the ac turns off- which I've seen in only a few hotels.There are two bedrooms - one has a king and the other a queen. The king bedroom has a huge walk-in wardrobe area which has the safe. It also has the larger T&B, with a fully enclosed toilet area but a completely open shower area adjacent to the tub, which was a bit odd. I was very impressed wit the Trump brand toiletries - packaging was very well done. And non-fog mirrors which we appreciated. The cabinetry in the bedrooms were extremely well-executed, demonstrating exceptional craftsmanship. And both bedrooms had exceptional floor-to-ceiling views of the ocean as well. For some reason, it was the bigger bedroom that didn't have its own balcony - the smaller bedroom with the queen bed had one.The so-called den was actually a large alcove that seemed like a decent-sized bedroom - except that it only had three walls. My youngest son claimed it first and enjoyed the sort-of-private sort-of-exposed nature of the space. It had a sofa bed, side-night tables, coffee table, and TV on top of a credenza. The only downside was that it's T&B was a further walk down, near where the washer and dryer were. Talking about TVs, there were four LCD TVs in the suite and they could all be operated using the remotes from the other rooms, something I appreciated.But my wife was most impressed, actually, we all were, with the kitchen. There was a tabletop stove with four burners, a microwave, a ref, freezer, coffee maker, dishwasher, a sink on the kitchen island, plus all the equipment you would need to cook - pots, pans, covers, spatulas, etc. Cutlery and chinaware was similarly complete, as were the glassware. And the best part was - no matter how large a mess you made when cooking and eating, you just left everything in the kitchen island top and housekeeping would clean and tidy up so you were ready to cook again the next night and morning. The kitchen cabinetry was, like the bedroom woodwork, superb. The dining tabletop was heavily wax-coated so it could take a lot of abuse.The hotel is at the northwestern tip of Waikiki, with a short 100m walk to the sand. Bunched up beside it on the east side are other hotels, like the Outrigger Reef, which makes for a lovely late-afternoon-evening atmosphere on the streets between them. And with all the cooking-heating finery, it made sense to have several ABC grocery stores nearby. For example, my son on spur of the moment decided to do spaghetti so he got pasta, tuna, cheese, and sausages from the store and whipped up pasta for everyone.Although popular, I was surprised that for one of the Viator tours we contracted, Trump was not one of the pick-up stops so we had to walk to Outrigger Reef close by.It's the small touches that count when you're competing at the top tier and Trump International Waikiki delivers." }, { "user_review_posted": 12, "user_total_helpful_votes": 15, "expertise": 0.005958291956305001, "user_cities_visited": 8, "review_days": 0.26396495071193804, "helpful_class": 1, "review_text": "The initial room I was checked into had a bug crawling on the bed. I called the front desk and they moved me to another room. As soon as I checked into The room I was moved to had I opened the bedding to find a piece hair on the bed. Third and final room I was moved to had what looked like a urine stain on the bed sheet. I was way too tired to keep having to move rooms therefore just slept on the side of the bed that did not have a stain. Was given a Wine bottle and chocolate, that did absolutely nothing for my satisfaction. I should have asked for my money back and paid double for a nicer and hassle free experience elsewhere." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.811610076670317, "helpful_class": 0, "review_text": "I stayed at the Four Points last week (Jan 2019). I Went for business and the location was good, just one block away from Mercer Street. The rooms are very spacious and comfortable. The only thing was that the exterior of the hotel was being remodeled, but it wasn\u2019t that big an issue." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.13581599123767701, "helpful_class": 1, "review_text": "The bathrooms are either very dirty or outdated. Was not a pleasant. Also, there was a consistent smell which lingered on my clothing and was there upon my return. Also, the amenities are few, the workout equipment, especially the treadmills and stationary bikes are not well maintained are very dirty. The breakfast buffet was simply overpriced and the final day everything was gold on the line." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.43428258488499405, "helpful_class": 0, "review_text": "The location of the hotel is unbeatable everything is close proximity restaurants, bars, movies, the famous Chinatown. The room are comfortable, clean, and quite.The staff is so gracious, and specialy Courtney and Tom at the front desk , they are very professional, very welcoming always with the smile. you can just go wrong if you decide to stay in this hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.044359255202628005, "helpful_class": 0, "review_text": "My husband and I had the most amazing experience at Hotel Griffon that I had to write this review right away. We checked out less than 24 hrs ago. I was initially skeptical staying at a small boutique hotel but right away the friendly staff proved me wrong. When we got there Olivia and John greeted us with warm smiles and made us feel right at home during our entire stay.Highlights:Customer Service \u2013 During our stay Hotel Griffon staff went above and beyond what we expected. They totally made our experience at SF unforgettable.Knowledgeable \u2013 Staff was knowledgeable of the surrounding areas and offered great suggestions for eateries and destination spots.Pros:All the aboveLocation \u2013 2 blocks away from the Ferry Building. I recommend getting there Sat AM to take advantage of the Farmers Market and delicious food trucksParking \u2013 Parking is an additional cost BUT you have unlimited in and out privileges and once you check out you can keep your car in the lot until 3pmClean \u2013 Hotel is overall very clean. The maids were very accessible if we needed anythingFREE \u2013 Free fruits (all day), coffee and tea in the AM and water in the PM. Free WIFICon: No mini fridge but at least there was an ice machine close by.Overall: I give this place FULL stars. I highly recommend it and I\u2019m definitely coming back soon. Thank you Hotel Griffon staff!" }, { "user_review_posted": 114, "user_total_helpful_votes": 16, "expertise": 0.0005710513733300001, "user_cities_visited": 40, "review_days": 0.6117196056955091, "helpful_class": 0, "review_text": "We stayed at the hotel for a week. We really enjoyed our stay. Staff are very friendly and helpful. You get snacks for breakfast and a free drink and snacks in the evening. It is also the perfect location from the magnificent mile.We will definitely stay here when we go to Chicago again." }, { "user_review_posted": 110, "user_total_helpful_votes": 39, "expertise": 0.0016109456030010002, "user_cities_visited": 42, "review_days": 0.262322015334063, "helpful_class": 1, "review_text": "Friendly staff. Came in late and was upgraded to ocean view. Room was beautiful, clean and comfortable. Had balcony with table where you could enjoy morning coffee (Starbucks int he hotel). Right on the beach. You do have to pay to rent chairs and beach isn't large but it's beautiful" }, { "user_review_posted": 261, "user_total_helpful_votes": 53, "expertise": 0.0008755231049740001, "user_cities_visited": 62, "review_days": 0.25520262869660404, "helpful_class": 0, "review_text": "Stayed at the Marriott Fisherman's Wharf for a very enjoyable 4 nights and the only minor problem was the views. Because of height restrictions in the area, you are pretty limited to street views. No matter, the staff was very friendly, knowledgeable and courteous. Rooms are very nice, seemed recently redecorated, and with all the amenities that Marriott is known. Easy to sightsee from the hotel, being close to the attractions of the Wharf and Ghiradelli Square." }, { "user_review_posted": 66, "user_total_helpful_votes": 36, "expertise": 0.002537791018426, "user_cities_visited": 26, "review_days": 0.40197152245345, "helpful_class": 1, "review_text": "First and foremost, you do not have to leave the property to get the Metro right onto the Mall, the Zoo, the Colleges..etc. So this is a very good spot for those visiting DC. The parking is $26 per day or about half of what it is in town. The hotel is located in a upscale place and there is a Starbucks and Cheesecake Factory right there. The made to order omelettes every day are very good. The happy hour is a nice way to end the day, through the snack menu could be more complete. The breakfast staff is great! Clean hotel, good rooms. The shower was not good as the temperature control was spastic and the HC equipped tub was awkward. The pool was smaller ..the gym was quite nice. Overall I recommend." }, { "user_review_posted": 27, "user_total_helpful_votes": 10, "expertise": 0.0016877740589530002, "user_cities_visited": 67, "review_days": 0.61117196056955, "helpful_class": 0, "review_text": "We stayed here for a quick night getting in from a late flight and are so glad we did. Couldn\u2019t be more convenient having a hotel at the airport.... no need to grab a shuttle. I\u2019d do this again in a heartbeat!" }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.198795180722891, "helpful_class": 1, "review_text": "My husband and I spent the first few days of our honeymoon at the Kahala Hotel & Resort in May of 2015. We are now ruined for all other hotels, because nothing can live up to the Kahala! Every morning we were greeted by the friendliest front desk staff, and the valet was incredible. There was a slight delay in getting our car one morning (somebody had double-parked behind us) and they went above and beyond apologizing, asking if they could call us a taxi, etc. We were not in a rush to go anywhere, we were on vacation! But that just goes to show what an absolutely amazing staff the Kahala has. I can't say enough good things about the Kahala... We can NOT wait to come back! I need more of the waffles with coconut syrup & fresh guava juice for breakfast!" }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.8159912376779841, "helpful_class": 0, "review_text": "Arrived on a Friday afternoon. Was able to get into the room prior to check-in time. The hotel was perfectly situated for me as I have family members that live in the Capital Hill residential area. Close proximity to DC attractions, metro, eateries, etc. Room was spacious. Beds were comfortable. Kitchenette was very handy. Staff was very accommodating and friendly. Coffee available 24 x 7. Free breakfast was more than enough to get your day started. Found on street parking which wasn't an issue during weekend hours. I'll stay there again without question." }, { "user_review_posted": 66, "user_total_helpful_votes": 23, "expertise": 0.0015815219390190002, "user_cities_visited": 42, "review_days": 0.721248630887185, "helpful_class": 1, "review_text": "This hotel is a great location with plenty to do nearby with shopping and restaurants. Was in town for business for an extended trip. Front desk staff were nice but did not follow up on some items. We told them three mornings in a row that the bathtub was clogged - nothing was fixed. The A/C in the rooms needs to be looked at; maybe it was too hot but the room never got to the temperature you set it. Rooms were not ready when you pre-checked in on Monday. We showed up at 2:30pm (knowing check in is at 4pm) and the front desk agent said rooms would be ready at 3pm. Had to call front desk for a room. Rooms were nice and clean. Breakfast was BUSY. They need more staff. The employees that make the omelets do two-three at a time with a long line...how about hiring more cooks during high occupancy? The dishes and breakfast area were dirty. The bussers do they best they can, but again, they could not keep up. Did not see one manager ANYWHERE during the entire stay. Do they not see what is happening in their hotel? Could be because of the amount of people that go through but take a look at their black coffee mugs - just awful - not clean, need new dish machine or something. Bartender during happy hour was great! Very nice - Nicholas." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 67, "review_days": 0.17360350492880602, "helpful_class": 0, "review_text": "The beds are too soft for humans. The housekeeping staff knocks on doors even if you have a do not disturb sign posted. Front Desk will offer to call you when your room is ready, but they won't. For the price, definitely look elsewhere. Stupidity reigns supreme here." }, { "user_review_posted": 7, "user_total_helpful_votes": 9, "expertise": 0.006131681404769, "user_cities_visited": 4, "review_days": 0.5991237677984661, "helpful_class": 1, "review_text": "I would like to say that I will never go in your hotel and I will wright on Booking and TripAdvisor that it is very bad.We stay 1 week with my family and it was a disaster.The first night, nobody couldn\u2019t sleep because of noise (air cool was next the window). So, the morning, we ask for changing the room and the receptionist women in the lobby said it will be ok at 6 pm. But when we came back at 6 pm, the room for us was not ready. So we had to wait during 1h30 with my kids !!!!Each day, The service in room came between 7 and 8 pm. It is to late because almost people came back in the room between 5 or 6 pm, to take a shower. So when we came back, each day, for taking a shower, the towels were not change and the service not done.And the last : we book a taxi the night before the check out, the women in the lobby said it is ok. But in the morning, when we have to take the taxi to go to airport, the taxi wasn\u2019t here (because nobody had book it), so we have to wait a taxi and run for taking the flight !!!Another point : I paied everything the first day... but for the check out, the man in the lobby ask me to pay 15 aed for charges however everything was already payed. He never give me a bill for that ! So It seems to me that we have been stolen !!!In conclusion, it was a very bad experience" }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.8488499452354871, "helpful_class": 1, "review_text": "We checked in today 3/31. We were upgraded to a Diamond Head/beach rooms because my wife is a gold member. We also own a Marriott Time share so we\u2019re Marriott people and I\u2019m not inclined to write them a bad review. We did online check in but it still took 10+ minutes at the front desk. The room is dated and smelled funny but the view is great. Did not appreciate the $38 resort fee when we will be here less than 18 hrs. It gets you collapsible water bottles that you can use at \u201chydration stations.\u201d Too bad they don\u2019t bother to refrigerate the water. I can also get a free surfing lesson but that\u2019s not going to happen because we\u2019re leaving at 9 AM. The room only had three bath towels. We spent the day traveling so showered before dinner. We\u2019re leaving first thing in the morning so one of us is going to hope they dry in time. I know I can request more but I shouldn\u2019t have to. Then I jumped in the shower and looked for the soap- none. Called to my wife to hand me the shower soap - none. So now I have to move the soap back and forth between the shower and the sink. Compare this to the Westin Maui where when we checked out today there were 10 bars of unwrapped soap because they gave us more each day. Bad job all around." }, { "user_review_posted": 10, "user_total_helpful_votes": 6, "expertise": 0.0028026039942620003, "user_cities_visited": 8, "review_days": 0.7223439211391011, "helpful_class": 0, "review_text": "After my last stay at Loews in Atlanta, I decided to stayed at the hotel instead of designated conference hotel due to Amex platinum perks and newer/nicer amenities. Very happy with decision! Extremely clean and nice updated suite with a great view. My fellow conference attendees were envious of my room and hotel. The hotel is very conveniently located and within walking distance of several key areas. Nice gym and indoor pool. Food and service was excellent. Nice afternoon cookie and beverage hour in the lobby for guests. I will definitely be back!" }, { "user_review_posted": 226, "user_total_helpful_votes": 69, "expertise": 0.00137191088145, "user_cities_visited": 56, "review_days": 0.650054764512595, "helpful_class": 0, "review_text": "I stayed in this hotel for four nights.The good things first:- The bed was fantastic and gave me really good sleeps.- My room was always clean and well prepared by the maid.- Most staff I interacted with were friendly and nice. The tour desk staff is very knowledgeable and provided me with good advice.- The location is very good. Everything in Waikiki is within easy walking distance.Now the downs:- The interior of the room is old and cheap with furniture looking like 1980s plastic. The cups for coffee and water were paper and plastic, which reminded me rather of a youth hostel. To sum up, the room didn\u2019t feel like Sheraton. It clearly needs an upgrade.- Windows aren\u2019t sound-proof. One could well hear the noise from the street and from the pool area (live music in the evenings).- I had to complain twice before the drain in the bathtub was de-clogged. Before, I had to cut my shower in fear that I might flood the whole room.- The breakfast buffet is just ok. Not really many choices. But at least the hotel caters for the Japanese guests.- I\u2019m particularly annoyed about the \u201cresort charge\u201d of roughly $35 per day (see picture for details). In my mind, it\u2019s a barefaced rip off with a number of \u201cbenefits\u201d that nobody needs: free breakfast for a child if you don\u2019t travel with one? Let alone if breakfast is included in the rate? A promotion booklet by local retailers and restaurants? I would expect that the things one really needs, like free WiFi, was part of the service without the need of being mentioned, as it is international (=non U.S. perhaps) standard.Because of the \u201cresort charge\u201d, I follow the contributor who wrote about this hotel on 26 March 2018 and deduct one point from my rating.Given the price I paid per night, I conclude that value-for-money is not very good. The hotel doesn\u2019t fulfil what one would expect under the Sheraton brand. Thus and despite the good things mentioned, I can not recommend this hotel." }, { "user_review_posted": 46, "user_total_helpful_votes": 29, "expertise": 0.00295036195904, "user_cities_visited": 11, "review_days": 0.5405257393209201, "helpful_class": 1, "review_text": "the room is very spacious and comfortable, top notch, excellent location, breakfast is not bad, very nice infinite pool. Overall we like it, but on balance prefer newer style hotels e.g. W and Sofitel." }, { "user_review_posted": 29, "user_total_helpful_votes": 29, "expertise": 0.004744565817058, "user_cities_visited": 11, "review_days": 0.34446878422782, "helpful_class": 0, "review_text": "Cannot believe this is a Marriott property. Room okay and clean. Furniture a bit dated but appears clean. Check in staff friendly but then you start to see the service level decline. Parking is absurd...only valet for 56.00 plus tax, no other choices in the area that are near and safe. Tried to order food to go from restaurant, ignored completely and had to leave and order room service. Concierge glares as you walk by....overall service level very poor for the price you are paying to stay at this property. I have had better service at two star properties. Location for the Wharf good but not worth the cost of the room for the service you will receive. Other properties in the area would be better value. Also...no concierge lounge and since restaurant t ignores you I would stay elsewhere." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 6, "review_days": 0.525191675794085, "helpful_class": 1, "review_text": "If you're looking for a recently remodelled hotel that is super clean, look no more. The renovations were completed in 2017. So every aspect of this hotel is crisp and shiny. Great location! Offering free bicycles to tour around the city." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.015334063526834002, "helpful_class": 0, "review_text": "I travelled for business and stayed at this hotel. They offered me an upgrade to stay at the Gold Level at an extra $60 per night. Although I was hesitant to do so, after staying at the place and use the lounge I was very glad I did so. The team at the gold concierge were extremely friendly, polite, helpful and the service was awesome. Thank you Murtaza for leading your team of great people. Thank you Spencer for smiling even after 12 hours shift and making us feel at home." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.43263964950711903, "helpful_class": 1, "review_text": "Top notch, not only in location but the room was great and oh so quiet. My room view was great, had the perfect view of not only the strip but of the mountains in the distance. Loved the full size kitchen, fridge with ice maker no trips to an ice machine." }, { "user_review_posted": 5, "user_total_helpful_votes": 1, "expertise": 0.000860642171466, "user_cities_visited": 3, "review_days": 0.12048192771084301, "helpful_class": 0, "review_text": "Very old, run-down hotel with old carpets, furnishings. We got a suite with a very uncomfortable sofa bed. Breakfast was decent. Evening reception was poor (boxed wine, dinner cooked from a packet, cheap beer). Super expensive because of the good location." }, { "user_review_posted": 40, "user_total_helpful_votes": 32, "expertise": 0.00377358490566, "user_cities_visited": 29, "review_days": 0.150602409638554, "helpful_class": 1, "review_text": "smart, clean and safe hotel good concierge and bell boys. has a swimming pool we had a balcony room overlooking the pool. Breakfast was hearty if a little bit mean with their orange juice! Hotel central to buses and trams but quite a long way from the piers, one way round this is to get to grips with the buses we found that using the 'F Castro' bus back from the major attractions such as fisherman's wharf got us back very near to the hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 1, "review_days": 0.319277108433734, "helpful_class": 1, "review_text": "We just returned from a 7 night stay in a one bedroom apartment which was excellent. Plenty of room for our toddler to run around in plus he was able to sleep in the lounge room and we could still access the bathroom and kitchenette without disturbing him due to dual access to the bedroom/bathroom. It was most helpful. The free Pink Trolley rides were a bonus and the stops were located close enough so we could get around easily. So many restaurants and shopping areas nearby and the beach is just a couple of blocks away making this a really central location. Once the building work is finished at the International Market Place and Saks Off 5th next door, this will be an even bigger bonus for this hotel. Loved the express elevator, especially with a toddler and his stroller. Food pantry over the road and a convenience store right underneath. What more could you ask for! We loved it and will definitely stay again. Thanks!" }, { "user_review_posted": 40, "user_total_helpful_votes": 18, "expertise": 0.002074368310713, "user_cities_visited": 54, "review_days": 0.082694414019715, "helpful_class": 1, "review_text": "This hotel shares the same building with Ibis Hotel, only that Mercure starts from higher/upper levels. Hotel is very clean and comfortable. It's located just few steps away from National Stadium BTS Skytrain Station. The nearest shopping mall is MBK. It's highly recommended to stay here. Breakfast rating 3* of 5* only, not much option." }, { "user_review_posted": 1, "user_total_helpful_votes": 2, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.6319824753559691, "helpful_class": 1, "review_text": "REY IS THE BEST!From the minute we checked in he was truly 'at your service.' The accommodations he arranged for us were truly spectacutlar. Him and Augustus went ABOVE AND BEYOND for us. They seamlessly made us spa and dinner reservations. They kept in constant communication with us during our entire WEEK LONG STAY. We loved our room, one of the few suites on the property...it was perfect. We loved having the Beacon as our home for the week and will definitely be back due to the customer service alone. Thank you again to REY, LILIANA, and AUGUSTUS....you were all so exceptional!!!!! Much love and appreciation from Theresa and Rosalie" }, { "user_review_posted": 55, "user_total_helpful_votes": 40, "expertise": 0.003420500937879, "user_cities_visited": 101, "review_days": 0.422782037239868, "helpful_class": 0, "review_text": "I stayed here on a business trip and enjoyed my stay. Comfortable bed, pleasant staff. The one thing I will share for others to know--if you use the stairs, you can only exit at the lobby door. I didn't want to use the elevator just to go two floors to the ice machine, but found myself trapped in the stairwell and having to go all the way down to the lobby. While this may seem to be a safety mechanism, I felt unsafe as a woman trapped in the stairwell hoping I made it all the way down without running into anyone I didn't want to run into. This won't stop me from staying there again, but I want to let others know so they can protect themselves." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.8521358159912371, "helpful_class": 0, "review_text": "Restaurant staff very unfriendly. They leave before you have time to complete your order. Once you are served, they never come by again. They seem to be pissed all the time. You are obviously a nuisance to them.Smile is not even an option. I\u2019ve never seen such a bad service in the US.Rafael is specially nasty." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.07119386637458901, "helpful_class": 0, "review_text": "If I had a problem the maintenance were there right away. Room was cleaned and the breakfast on the beach was great. Was near all sites wanted to see and was picked up right at the hotel. Our stay was very enjoyable and will return again in the future." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 63, "review_days": 0.23493975903614403, "helpful_class": 1, "review_text": "I stayed at the Shanghai five years ago and really enjoyed it. This time around however, it was another experience altogether. Let's start with what was good...location is good, hotel is clean, beautiful and well maintained. Service however was pretty awful. It started when we arrived...the woman at the desk was sour to put it kindly...the room I stayed in began to emit a bizarre smell after I took a shower...the smell was coming from the bathroom and when I complained, it was clear that I was not the first to complain...it seems that there is a back up somewhere (old pipes or whatever) but what they do is not fix it but mask the smell with peppermint oil. They put so much oil my eyes watered upon entering the room. They did move me to another room the next day. We stopped to get a drink at the bar and when I asked for vodka in my Mojito rather than rum they wouldn't switch...and on and on...the cherry on the cake was asking them about a cab to the airport for an early Sunday morning flight ( there was 3 of us with luggage most cabs in Bangkok are too small so we needed a larger cab)...\"oh we'll call one for you\" they said and took my name room etc...the next morning when I was checking out--the people at the front desk had no idea what I was talking about when I asked about the cab...at which point I asked them to please get me a cab to the airport...long story short...we had to go out and get it ourselves and drove the hour ride to the airport with bags on top of us...it was ridiculous...as much as I really like the decor and the rooms I would never stay there again...the attitude of some of the employees was outrageous." }, { "user_review_posted": 24, "user_total_helpful_votes": 35, "expertise": 0.006969730405678, "user_cities_visited": 61, "review_days": 0.152245345016429, "helpful_class": 1, "review_text": "Thoroughly enjoyed my stay in FS San Francisco. High quality rooms and fixtures and fittings which you would expect from the chain. That being said whilst a very solid performance, there was not anything outstanding about this property which would make it a destination hotel.Would I stay here if working in San Francisco - every time. Would I be gutted if it was booked out; not so much." }, { "user_review_posted": 51, "user_total_helpful_votes": 34, "expertise": 0.003126264298061, "user_cities_visited": 41, "review_days": 0.35487404162102903, "helpful_class": 0, "review_text": "I was a little concerned over a few previous reviews mentioning time shares etc. We had absolutely no problems with this.This hotel is in an amazing location between the Belagio & the Cosmopolitan. It is down a well lit road with a good footpath. We did not at any time feel intimidated going down there. The parking garage is good. All the staff were excellent & really helpful & polite.The suite was in the Derby tower, it did face towards The cosmopolitan wall. We weren't there to look out of the window! The suite was excellent with a kitchenette lounge & a large bedroom with walk in closet & good sized bathroom. The kitchen was well equipped.We used the hotel pool & jacuzzi which we had to ourselves. It was out of the sun, but at 33c we were grateful for a break from it.All in all we were really impressed & would certainly recommend this hotel to anyone. Top marks!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.648959474260679, "helpful_class": 0, "review_text": "Incredible staff. Both Maria and Sabri have been more than friendly and accommodating. Helping me navigate the city and with early checkin. Perfect location to piers and downtown. Great views on the roof top. Safe. Quiet. Veru comfortable bedding" }, { "user_review_posted": 6, "user_total_helpful_votes": 3, "expertise": 0.002317113538563, "user_cities_visited": 4, "review_days": 0.374589266155531, "helpful_class": 0, "review_text": "I cannot stress enough how poor my experience at the Red Rock has been. This is the first time I have taken to write a (negative) review but I have been shocked by just how poor the customer service at the Red Rock has been.A simple situation which could've been easily resolved and turned around into a positive experience has been escalated into an experience of frustration, negativity and disappointment.I had a room issue, an issue which would not be uncommon at any hotel. However; how any issue is dealt with is the only experiential measure I would consider in deciding whether I would choose to stay there again or even recommend it to someone else.I will not stay at this hotel again. In a city with so much choice I find it unbelievable that the Red Rock can play so fast an loose with their customer service including a level of aggression from their desk staff that approached threatening!!! At no point was I offered an apology even when things had escalated.I have stayed in a variety of hotels around the world with a variety of star ratings. The Red Rock is by far the worst experience I have had in any hotel. What I think makes this even worse is that it all could've been avoided if someone had 'owned' the problem and simply fixed it, not money, not an upgrade, just an apology and making things right.If you still choose to stay here after reading about my experience then I only hope you do not have an issue however minor, because you will be left angry, frustrated and disappointed." }, { "user_review_posted": 23, "user_total_helpful_votes": 38, "expertise": 0.007910807919443, "user_cities_visited": 17, "review_days": 0.6522453450164291, "helpful_class": 0, "review_text": "Let's start out with the positive: Great view overlooking Fisherman's Wharf. We had a \"suite\", although 300 feet is not much of a suite. But it did have a balcony overlooking the water.That is where the good stuff ends with Zephyr. Check-in was dreadful. Arrived at 10:30 AM. No room, which is fine. They told us they would call us when the room was ready. Noon - no room. 2:00 PM - no room. 3:00 PM we finally got the room, but not because they contacted us. Not a good experience.Gym is tiny. SUPER noisy between the loud music in Fisherman's Village and the noise of the city.Not bad, however I would not stay there again." }, { "user_review_posted": 46, "user_total_helpful_votes": 5, "expertise": 0.000417368277132, "user_cities_visited": 19, "review_days": 0.6610076670317631, "helpful_class": 1, "review_text": "Was in Vegas for a convention and opted to stay here. Loved the kitchen because I could cook breakfast with a full pot of coffee. Lots of space to relax in and the washer and dryer in the suite was a bonus. Loved the 5th floor pool, just wish it opened a little bit earlier than 7am. Hard to get a good swim in when you need to be on the convention floor by 9. I will go back. Also a side note, when looking for transportation try the Deuce bus. It goes up and down the stop and was so pleasant to ride." }, { "user_review_posted": 18, "user_total_helpful_votes": 19, "expertise": 0.005014282736891001, "user_cities_visited": 15, "review_days": 0.7026286966046, "helpful_class": 1, "review_text": "This hotel is one of the cheaper ones in Waikiki. It's towards the end of the Waikiki strip, next to Honolulu Zoo. You're probably aware of hotel tax, there's also a daily resort fee. The hotel does their best to ensure that you feel like you're at least getting your moneys worth for these extra costs. We booked a partial ocean view room, the photo Im inserting is the view from our room! We got a beach bag with two drink bottles (theres water stations to fill these up whenever you want) and some vouchers inside. You are also allowed to hire beach towels and chairs free of charge. The pool area is decent but pool is small compared to some places, but it's never over crowded or fighting for space. They bring around treats like shave ice and frozen fruit for free. In the rooms, there's a coffee machine, coffee, creamer etc. There's soaps, shampoos etc in the bathroom. There's also a PlayStation, a fridge, safe and iron. There's like 50 overpriced ABC stores in Honolulu, so we were glad that there's a little convenience store inside the hotel downstairs because it was cheaper than the ABC stores (we didnt realise we paid $8 for a loaf of bread from the ABC store lol). There's also two restaurants, jamba juice, subway and starbucks downstairs. This is a really family friendly hotel, in a great location across the road from the sea walled area of the beach (safe/easy for kids to swim). Hotels in Waikiki are expensive without the tax and resort fees, we felt that we got our moneys worth with this place! Outside the hotel there's also a bus stop, this is a pickup/drop off location for tour busses, and the trolley busses that take you around Honolulu (we used Waikiki pink line trolley $2pp :) ). And if your tour bus doesn't do this hotel, 5 metres down the road is another hotel which you'll be able to wait at. The only slightly negative thing I have to say is, the housekeeping wasn't that great. Everyday I left a $2/3 tip for ours (was this enough?), the beds were made toilet cleaned, towels changed. But the table was never wiped down, sometimes the coffee wasn't replaced and the carpet wasn't vacuumed. We are pretty clean so this didn't affect us too much but my tips were obviously for nothing. They need to replace or actually clean the fixtures in the bathroom (taps, shower head) because they have staining. Overall we had a great stay here and I definitely would recommend especially for families!" }, { "user_review_posted": 11, "user_total_helpful_votes": 8, "expertise": 0.003420500937879, "user_cities_visited": 7, "review_days": 0.45564074479737104, "helpful_class": 0, "review_text": "No kids center, no vending, very dated and lacks services you would expect for the fee. The restaurant was a one person show in a messy kitchen. The Staff was helpful and friendly. The bedding was very comfortable and the hotel quite." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.179079956188389, "helpful_class": 0, "review_text": "I stayed in this Hotel for two weeks in Sept 2015.The hospitality was apt and soothing. The hotel is clean and tidy. The location is at walking distance to all the places to visit. The service is gratifying. Staff with smiling faces specially Miss Nusba which will make your day.They are also serving nice breakfast and snacks in evening. what else you need to enjoy..." }, { "user_review_posted": 21, "user_total_helpful_votes": 16, "expertise": 0.0035886361606320004, "user_cities_visited": 17, "review_days": 0.134720700985761, "helpful_class": 1, "review_text": "This well situated hotel offers an excellent welcome, lovely and helpful staff, and a good bar. However, the rooms are tired and ready for a makeover. The room offered at first was shabby, with wallpaper peeling above the skirting boards, and a tiny bathroom. Complaint led to a betteer and more spacious room, but still not commensurate with the hotel's high end reputation." }, { "user_review_posted": 29, "user_total_helpful_votes": 14, "expertise": 0.0022334082875800003, "user_cities_visited": 11, "review_days": 0.43373493975903604, "helpful_class": 0, "review_text": "Nice hotel, typical of what you expect from a JW Marriott. The rooms are huge including Jacuzzi tubs and full walk in closets. It is not close to the strip or the Airport - it is about 30 mins from the airport without traffic and hour plus during rush hour." }, { "user_review_posted": 68, "user_total_helpful_votes": 315, "expertise": 0.022379292663771002, "user_cities_visited": 302, "review_days": 0.43483023001095206, "helpful_class": 1, "review_text": "The Kahala is a superb blend of classic luxury with modern amenities all wrapped up by outstanding service. Away from the hustle and bustle of Waikiki, the location is perfect for relaxation and serenity. Upon arrival we were met by Todd, he quickly whisked us away to check in. A wonderful Aloha greeting by Carlos and James at the front desk was met with bonus upgrade! Our ocean view room, on a low floor was perfect. The views of the ocean, pool and especially the dolphins habitat was superb.The property is intimate, and pristine. The pool area is a little tight, but there is ample space on the beach. Service at the pool/beach lacked at times (could be a bit more attentive). Shining stars were Aaron at the Seaside Grill, and Julie O' they personify the Best of the BEST. Susan took awesome care of us during the week at the fantastic buffet breakfast. The buffet changes daily, one day chicken dumplings, the next day the famous thin pancakes! Can't go wrong. The SPA is a must do experience during your visit. We had the most amazing service from our hosts Kumi and Angeli, and the BEST massages we ever had from Saori & Wendy. I highly recommend asking for one of these therapists, it will change your life :)Onsite restaurants Arancino's & Hoku's are both fantastic! Special thank you's to Jonah at Arancinos, and Mr. Mikio and his fabulous team at Hoku's Taryn & Chris et al. Hoku's is world class (see my other review), and I highly recommend both of these restaurants.Dolphin Quest was a fantastic experience. To get up close and personal with these amazing mammals was simply amazing. We felt honored and blessed to share the time we did with them. Sooooo beautiful, intelligent, and loving. We learned a lot about the dolphins, and truly felt the overwhelming love and attention that the DQ caretakers show them. One big happy family.There's a reason why there is a block long \"wall of fame\" adorned with \"A\" listers as well as the common joe in the lobby of the Kahala. This Five Star hotel embraces one and all. As the Honolulu Police Department motto says \"One Heart - One Nation\"." }, { "user_review_posted": 11, "user_total_helpful_votes": 10, "expertise": 0.0043032108573320006, "user_cities_visited": 5, "review_days": 0.9912376779846651, "helpful_class": 0, "review_text": "Spent 7 days/6 nights there for a conference and was on my feet for the better part of each day. Getting good sleep was imperative and the Westin bed delivered just as I remembered from the last time I stayed at a sister property. The housekeeping was great. The front desk staff was super helpful. The desk faced the window, so working in the evening was nice. Great experience.Side note: The bathtubs are pretty nice AND there's a Lush shop kitty corner across Geary. Nice way to unwind at the end of the day." }, { "user_review_posted": 44, "user_total_helpful_votes": 30, "expertise": 0.003199823458016, "user_cities_visited": 21, "review_days": 0.42880613362541004, "helpful_class": 0, "review_text": "We loved his place I travelled with my 2 kids who also loved it here. We had an awesome corner room with a city and partial ocean view. Valet guys were awesome front desk was wonderful. Kani Ka Piila Grille was awesome we ate breakfast everyday here. Starbucks is a huge plus.The only down thing is the Ocean House restaurant they treated myself and my kids like we were troubling them, my son was 16 and my daughter was 10 at the time(not babies) maybe we didnt dress up enough but we had just arrived and had made a reservation months ahead. We were in shorts and tank tops. They treated us sort of peasant like haha anyhow screw those employees everyone else was tip top!!!" }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 4, "review_days": 0.159364731653888, "helpful_class": 0, "review_text": "We traveled for business and leisure. The hotel was very close to our conference at the Moscone Center but also fairly convenient to get around the city. The hotel is located in SoMa (South of Market) which seemed to be more of a business district. Very close to AT&T Park and a manageable walking distance to the Ferry Building and Powell-Market (cable cars)." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.687842278203724, "helpful_class": 0, "review_text": "Right beneath the top floor concierge level where all the elite members get free food etc, and all I hear are chairs being pushed and footsteps constantly! I mean how can hotels be so stupid when remodeling to put in a loud fake wood floor over guest rooms! I\u2019m from the pacific time zone, so being woken at 7am every morning by incredible and nonstop loud noise is horrible. It\u2019s abnormal, like there is no insulation in this ceiling. Also near elevators and hear the mechanical sound of them constantly. It\u2019s so loud. I\u2019d avoid the 11th floor altogether or at least near the elevators. So frustrated they would put someone from CA in this room who arrived at 1 am." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.112267250821467, "helpful_class": 0, "review_text": "Travelled overseas and Booked and paid 10 months in advance got there put us in a small squashed room which we did not book got told it was temporarily and would be moved the next day but each day they said they were booked out and we got stuck in a sub room worth less then what we paid for each night. Never again will we stay or recommend this place. Be caution you won't get what you paid for unless they aren't booked out not good enough suggest the Holiday Inn better service and location" }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.22070098576122602, "helpful_class": 2, "review_text": "The hotel was nice and very close to the beach. However, if you choose to stay at this hotel, DO NOT BRING ANY VALUABLES WITH YOU! Just because there is a safe in the room does not mean your valuables are safe! Potential hotel guests - you have been forewarned!!In light of the hotel's dismissal of our theft complaint and minimizing the situation that arose during our stay, I am bringing my rating down from 3 stars to 1 star. We did not spend over $2,000 for the hotel room during our stay to be treated like this and blown off by Management.Next time my family is in Hawaii, we will never stay at another hotel affiliated with Aston!" }, { "user_review_posted": 56, "user_total_helpful_votes": 27, "expertise": 0.0022304188143310003, "user_cities_visited": 28, "review_days": 0.6067907995618831, "helpful_class": 1, "review_text": "We stayed there for 2 nights w our 2 kids. A few things... we got our hotel on hotel.com and we reserved a double queen but when we got there they only had 1 queen and a sofa bed. Not terrible but annoying. Read the fine print on hotel.com. Room was smaller... but we hear all hotels in Honolulu are small. Room was clean. Had a fridge and sink and some basic kitchen stuff. You can borrow beach towels which is nice. We rented a car and had to pay $35 a day.... insane. We ate at the little breakfast place and it was $19 per adult and $13 per kid. It was buffet style... was good, but not worth $19. The staff was very nice and helpful. Loved walking in and they say \u2018welcome back!\u2019 Like we are family... or ohana! :). Thanks Luana!" }, { "user_review_posted": 22, "user_total_helpful_votes": 15, "expertise": 0.003199823458016, "user_cities_visited": 12, "review_days": 0.027929901423877003, "helpful_class": 2, "review_text": "For my 69th birthday we decided to spend five days in Oahu and ultimately settled on staying the whole time at the Kahala, based upon Trip Advisor reviews. It couldn't have been more perfect: even though the hotel just had its 50th anniversary, it looks fresh and up to date. The landscaping and golf course is lush snd beautifully manicured, the beach and pool and dolphin lagoons are pristine and delightful for swimming or just relaxing. The sunrises are spectacular each morning! We tried three of the resort restaurants and enjoyed them all. The more casual Plumeria cafe facing the water was our favorite- delicious fusion food.We would definitely return!" }, { "user_review_posted": 109, "user_total_helpful_votes": 66, "expertise": 0.0028293282395300003, "user_cities_visited": 112, "review_days": 0.050930996714129005, "helpful_class": 1, "review_text": "Decided to take a weekend away from home to visit the Pompeii exhibition so we wanted an inexpensive, convenient and comfortable stay. We got this and more at the Silver Cloud Inn even though we purchased through hotwire.Check-in was friendly, helpful and fast. Without us asking we were provided info. on the complimentary shuttle service, free wi-fi and breakfast.Room was lovely, complete with microwave, fridge, lots of drawer space, in room safe, desk, chair and foot rest, very comfortable bed and a gas fired fireplace.Parking is underground, secured and free. You are within walking distance of several fabulous restaurants, bars and the marina. The free shuttle runs regularly (we didn't use it) and public transport is right outside.The breakfast was fabulous. The lounge where it is served has a cozy living room feel, is comfortable and kept cleaned and organised constantly during breakfast. The food is well stocked at all times and the variety of cereals, fruits, hot and cold items is quite impressive. We particularly liked sitting outside on the patio as we prefer a quiet time at breakfast.Free Wi-Fi was excellent in our room and the public areas.We visit Seattle often but usually stay downtown. Most definitely, we will stay here again. The hotel and location has to be the best bang for the buck if you visit Seattle but don't want to be in the downtown area but close enough to everything." }, { "user_review_posted": 4, "user_total_helpful_votes": 7, "expertise": 0.008385744234800001, "user_cities_visited": 3, "review_days": 0.96933187294633, "helpful_class": 2, "review_text": "This hotel is at best a 3 star hotel with some staff who are fantastic. The hotel is a building site 7 days a week with overpriced drinks and food and facilities that are very average. I would not stay here and feel I have been ripped off" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.741511500547645, "helpful_class": 0, "review_text": "We here had the best stay during our travel to Thailand. Everything was perfect, clean, friendly and modern. The rooms were clean, the service friendly and the free driving service to the terminal 21 whenever you wanted was really a nice offer! Thank you very much for the comfortable stay!!!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.74644030668127, "helpful_class": 0, "review_text": "Everything was easy - booking the place, checking in, parking, getting to great coffee and food within walking distance. Just what we needed for our day in SF before heading to Yosemite. Rooms are nicely renovated and very clean." }, { "user_review_posted": 67, "user_total_helpful_votes": 28, "expertise": 0.001918576597317, "user_cities_visited": 138, "review_days": 0.8274917853231101, "helpful_class": 0, "review_text": "Great location with good price, can't expect top resort quality. Although the suite is comfortable, it's desperately asking for a renovation. When we arrived is smelled odd and we had to leave the windows open so it could get acceptable. The elevator was broken and we have to climb the stairs with our luggage.The resort fee is a scam considering what you get in return and the breakfast, oh the breakfast... 1 banana, 1 croissant and 1 slice of bread. That's it. Not kidding." }, { "user_review_posted": 12, "user_total_helpful_votes": 48, "expertise": 0.019309279488028002, "user_cities_visited": 191, "review_days": 0.091456736035049, "helpful_class": 2, "review_text": "We stayed here once before the remodel and just returned again. They really brightened up the rooms and common areas with new carpeting, furniture, and new large flat screen TVs. The lobby, elevators, and most of the other room fixtures, windows, door handles, and bathrooms remain untouched though. The end result is that it still retains a lot of its \"classic elegant\" feel but now has a new fancy and more colorful look. I, for one, thought it was a nice improvement from last time.We arrived in the late afternoon and were told that we had been upgraded to an executive suite, which was very welcome. The room was enormous, with 1.5 bathrooms, a large sitting area, two huge TVs, a desk, and two French doors separating the bedroom from the living area.Despite the room's huge size, the bathroom was actually a bit cramped. Go figure. Not anything to complain about, especially in a city hotel, but it was a bit strange to see such a huge living room and such a comparatively small bathroom.Everything about this hotel is very good, from the food, to the valet service, to the \"hotel car\" which will drop you off and pick you up within 5-10 minutes for free.The location is a good one in my view-- very centrally located on the Peninsula and within easy walking distance of Union Square or the Financial District. Further neighborhoods require a taxi but there were always plenty lined up outside.Hotel food is similarly good-- one highlight was the dim sum from room service which was delicious and presented beautifully.One thing to note: the hotel sits about 2/3rds of the way up one of San Francisco's largest hills.....this means that walking from the hotel is very easy and downhill, but walking back requires a bit of exertion.A small store in the lobby has snack items, souvenirs and magazines which is a plus.Despite all of the good, though, I don't think it deserves 5 stars. One major complaint is the street noise-- if you get a room facing the street instead of the courtyard, and are on a low floor, you will hear cars and trucks all night. We were on floor 3 facing the street. I live in a very loud part of New York and I even thought this was too loud. We asked for a fan to be brought to the room, not for the temperature but rather to drown out the street noise. One arrived promptly and it actually worked quite well! Next time I might consider buying or brining a white noise machine for the rooms facing the street on a low level. Also, be advised that valet parking is $60 per night, and that the wifi costs money unless you are a Gold Marriott rewards member." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 5, "review_days": 0.19058050383351502, "helpful_class": 0, "review_text": "Fantastic Resort that is located one block from the new High Roller and the LINQ. If you are staying in Las Vegas this is a great place to call home. We had a two bedroom that came with everything you need for an over night stay or a full week. Both bedrooms had a king size bed and a sofa that was a queen sleeper. The kitchen was fully furnished and we even had a full size washer and dryer in the unit. The master bath has a huge jetted tub that comes in handy after you have walked. The best part about this resort is they provide a shuttle service to Harrah's, Bally's and the Tropicanna on the strip and they also go to Freemont Street. The service is free and so handy if everyone wants to have a drink. The grounds are well kept. There are several pools, hot tubs and BBQ grills located through out the complex. They also have an onsite restaurant and small store. We have stayed here several times over the years and Holiday Inn Desert Club Resort just keeps getting better. Ellis Island Casino is also one block on Koval. They are a small Casino where the locals go to play and eat. They have fantastic food, craft their own beer and loose slots. The best deal in town for food, beer and fun. Enjoy the Holiday Inn and Ellis Island. You won't regret it!" }, { "user_review_posted": 7, "user_total_helpful_votes": 9, "expertise": 0.006131681404769, "user_cities_visited": 25, "review_days": 0.5104052573932091, "helpful_class": 0, "review_text": "I chose this hotel firstly for the price and the closeness to the strip and it exceeded my expectations. It does not have a casino but we were there for a family trip and not big gambling people. Our suite was spectacular and service impeccable. I can not fault anything about our stay here. Fabulous!!" }, { "user_review_posted": 132, "user_total_helpful_votes": 60, "expertise": 0.0020964360587000003, "user_cities_visited": 47, "review_days": 0.726725082146768, "helpful_class": 0, "review_text": "I selected a river view room and it was great. Worth the extra money. Room very clean and modern. Bed very comfortable. The 320 bar inside and outside seating, both very pleasant. Hotel is super convenient to everything. Lot's of restaurants of all kinds near, river walk and all that is along it just across the bridge. Check in, we used the app also, was effortless.Concierge desk very helpful and friendly. Also close to the theatre district, as we were there to see Hamilton. It was our anniversary and Sofia Winkler, Guest Experience Specialist, was exceptional and sent a bottle of wine and chocolate covered strawberries to our room. Based on our experience here I'd recommend this Westin hotel to anyone!" }, { "user_review_posted": 19, "user_total_helpful_votes": 6, "expertise": 0.0014227890149070002, "user_cities_visited": 8, "review_days": 0.28368017524644, "helpful_class": 1, "review_text": "Located directly from the wharf, cable cars and spectacular eating, So many good restaurants and truly the heart of the city. If you can't walk to it, you can grab a trolley or a cable car. Rooms are nice and well appointed." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.013143483023001001, "helpful_class": 0, "review_text": "We had a great time at this hotel. The location is very convenient to restaurants and the beach. The staff was friendly and efficient. The pool is a bit small but still lots of fun for small children to play in. I would describe the rooms as large, comfortable and well decorated. The hotel felt very modern. The in room TV was huge. Breakfast buffet was convenient, delicious and included in the price of the room. We will definitely stay here again." }, { "user_review_posted": 3, "user_total_helpful_votes": 3, "expertise": 0.004744565817058, "user_cities_visited": 3, "review_days": 0.8105147864184, "helpful_class": 0, "review_text": "Thank you to Shannon for making our hotel experience in chicago a five star experience! Hotel was great but going to the bar with three kids and their several needs and having Shannon go above and beyond was a very satisfying customer service experience." }, { "user_review_posted": 57, "user_total_helpful_votes": 66, "expertise": 0.005511129694477, "user_cities_visited": 44, "review_days": 0.13198247535596902, "helpful_class": 0, "review_text": "I stayed here because they are \"pet friendly\" and oh boy they mean it. There are treats in the foyer which the valet repeatedly made a point of playfully give to my dog while I was busy at the reception, really friendly staff. Ok my dog is a cutie too. There is also a park nearby and it is very convenient for \"walking the dog\". Other then that it is your average business hotel at a very VERY touristy area. Maybe not the place you wanna be. Some errors in judgement as far as decoration is concerned but like I said. Touristy." }, { "user_review_posted": 21, "user_total_helpful_votes": 9, "expertise": 0.001970334641635, "user_cities_visited": 11, "review_days": 0.356516976998904, "helpful_class": 0, "review_text": "This is a boutique hotel in a great location and much less expensive than other nearby hotels. Doesn't have all of the amenities of larger hotels but very comfortable, friendly staff, nice bar with live music. Enjoyable stay!" }, { "user_review_posted": 1, "user_total_helpful_votes": 3, "expertise": 0.014454374931038001, "user_cities_visited": 1, "review_days": 0.9375684556407441, "helpful_class": 1, "review_text": "About 10 minutes after checking in I was curious to see the rates Harbor Court was currently charging for our room, given that I booked it a few months in advance. I noticed that if I had booked that day our stay would have been about $700. However, I was slated to be paying $1680 for the stay. I asked if there was anyway that you could reduce our rate but was basically told to go eat my f*&%ing hat. I ended up cancelling our booking and booking at a much nicer hotel for half the price....but was still charged $412 by harbor court even though we didn't spend a single night in the hotel. In fact we spent about 30 minutes total in it.I have zero reason to ever consider staying at Harbor Court again and will definitely not recommend it to anyone.Unrealted, but the elevator also smelled like vomit." }, { "user_review_posted": 34, "user_total_helpful_votes": 36, "expertise": 0.005030148438057, "user_cities_visited": 63, "review_days": 0.5328587075575021, "helpful_class": 1, "review_text": "This hotel is the first of many as we tour Thailand and we were pleasantly surprised. The front desk was incredibly helpful and kind. Our room was basic but clean and was exactly what we needed for a short stay. Ac was very powerful and there was good wifi. The hotel is not large and our room was well located over the courtyard. Nice roof top pool and beer vending machine. The best part, the location. We wanted to be in the action but get a good nights rest. We were surrounded by great shopping and restaurants as well as a block off of Kaosan Rd which was pretty much a party all night. If you are a little older, like us, you will enjoy the village of the hotel much more. There is a temple near by and many attractions are accessible by tuk tuk or taxi. There is a stand close by and another at the end of the street. We would stay again." }, { "user_review_posted": 25, "user_total_helpful_votes": 14, "expertise": 0.0026084078119820004, "user_cities_visited": 14, "review_days": 0.36035049288061305, "helpful_class": 1, "review_text": "The Royal Hawaiian is a wonderful place to stay while in Waikiki. It's a beautiful historic hotel right on the beach. Even though it's in the middle of Waikiki, you feel like you are nestled away in the lush garden area surrounding this exquisite hotel. The historic rooms have the high ceilings and the grand furnishings of yesteryear. The only downside is the small bathroom but they have been renovated and the housekeeping was immaculate. I would highly recommending stay here to anyone visiting Honolulu." }, { "user_review_posted": 136, "user_total_helpful_votes": 62, "expertise": 0.0021029265728130003, "user_cities_visited": 196, "review_days": 0.10295728368017501, "helpful_class": 0, "review_text": "The Hotel is very new, therefore everything is in best shape. It's not too expensive but there are cheaper choices around for the same amount of stars, but the parking is not too expensive (some others charge up to 75$ a night - crazy). If you do self parking which is perfectly ok you \"only\" pay 35$, this was one of the reasons, we took this hotel. Also everything downtown Chicago is in walking distance, just perfect! The staff was very helpful and nice, the bar is nice - why not again!" }, { "user_review_posted": 122, "user_total_helpful_votes": 66, "expertise": 0.0025160850368, "user_cities_visited": 198, "review_days": 0.158817086527929, "helpful_class": 0, "review_text": "This was our third time staying with a \"Pineapple Hospitality\" property and we've never been disappointed. Hotel Five is located in downtown Seattle, roughly half way between the Seattle Center and Pike Place Market. While the exact location isn't particularly remarkable, it is very convenient. There's no breakfast included at the hotel, but there's a big Top Pot Donuts shop about half a block away so we were happy. We were able to park the car for the weekend and walk or use transit for anywhere we wanted to go. The hotel has a fun, modern style and mini cupcakes served every afternoon. There are loaner bikes and a shuttle to help you get around (we didn't use these). We found the front desk staff very helpful with a couple questions we had about restaurants and public transportation. For the price-meets-location value, we'll definitely look up Hotel Five for our next Seattle visit." }, { "user_review_posted": 19, "user_total_helpful_votes": 9, "expertise": 0.0021893528923260003, "user_cities_visited": 16, "review_days": 0.7168674698795181, "helpful_class": 0, "review_text": "Arrived in San Fran for 3 nights and I\u2019d decided to stay in the Parc as it was central and had decent enough reviews. Upon arrival there was only one receptionist serving the huge que for non-Hilton Rewards customers and what appeared 4 receptionists serving the Loyalty card holders. The result was a 45 minute wait to be checked inUpon being checked in we arrived at our room simultaneously with another couple to find we had been allocated the same room - another trip to reception for both couples Finally sorted it out and it was our room. Result = a 1&1/2 hour checking experience - not what I really want on a short city trip when time is all!The room was clean and ok although lacking in some basics - no shower cap for my wife and very limited toiletries. There was no mini-bar and no complimentary drinking water.I do not have a lot more to say about the hotel itself. The location is key, just off Union Sq, there\u2019s a handy independent coffee shop right outside reception which serves great muffins and pastries for breakfast.If you are visiting SF and just want a basic, clean room in a great location then the Parc is a good choice - but if on a schedule factor in that checking-in time." }, { "user_review_posted": 41, "user_total_helpful_votes": 23, "expertise": 0.0026131443042330003, "user_cities_visited": 21, "review_days": 0.335158817086527, "helpful_class": 1, "review_text": "I have to say I was quite disappointed in our stay at Nobu during our honeymoon. The concierge service was helpful and the staff very nice but as for the hotel and room itself I was expecting more. The room was absurdly dark which made it hard at night to do anything in the room, like pack our suitcase. This was made worse by the fact that the hallway light was burnt out. The bed was moderately comfortable but the pillows were way too soft. We got upgraded to a strip view but the faux balcony blocked our view. The walls were fairly thin as we could clearly hear the people in the room next to us. The bathrooms were updated and the walk in shower was very nice (though the mirror directly across from it was a bit odd that you can just watch yourself shower.) While I know none of this is any huge issue, this was the last stop on our honeymoon and easily the most disappointing hotel we stayed in. When we go back to Vegas we will definitely be trying a different hotel." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6971522453450161, "helpful_class": 0, "review_text": "This hotel is average. Nothing special about it. The staff isn\u2019t friendly. The only person that welcomed us was the person who cleans the lobby. The bathroom doesn\u2019t have that much counter space. The beds are uncomfortable and the pillows will mess up your neck. There are no ceiling lights in the rooms either; everything is lit by table lamps that give the room a weird glow. The elevators are the worst. It takes forever to get one and when you do, they always stop on a random floor for no reason." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.14457831325301201, "helpful_class": 0, "review_text": "Every year we visit our Ohana in Kailua, we always stay at your resort. Not only is the rate affordable but we always look forward to spending the rest of the day or night in our room. Our room is modernly furnished and well kept. Our bed sheets were very clean and wrinkle free. I loved the feeling of laying down on my bed. Overall, we enjoyed our stay in your resort and would highly recommend it to our friends and family. We are coming back in May,2016. See you then. Thank you." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 3, "review_days": 0.650054764512595, "helpful_class": 0, "review_text": "This hotel is very nice. I had both breakfast and dinner in the hotel, and the food was very good. The hotel is conveniently located to Union Station, the Capitol, and many of the museums and monuments. It's just a short walk to the Capitol Mall, where one can walk the 1.9 miles from the Capitol to the Lincoln Memorial, stopping along the way at the Washington Monument, the Vietnam Memorial, the African History Museum, the Holocaust Museum, and many others." }, { "user_review_posted": 3, "user_total_helpful_votes": 14, "expertise": 0.022545882526021, "user_cities_visited": 3, "review_days": 0.382803943044906, "helpful_class": 0, "review_text": "We wanted to go to San Francisco for a few days before our planned Yosemite trip that never happened (read review of Rush Creek Lodge) and wanted to stay near the water. We got a decent room, great customer service and concierge service (they tried to help me find a hotel room when Rush Creek Lodge suddenly cancelled their June 15th Grand Opening leaving us without hotel for the rest of our trip). The staff were friendly and helpful and the area was safe and convenient to everything. A block to get the tour buses, a couple blocks to the Wharf and great shopping. We walked everywhere, did not need a rental car which was super. I would stay again anytime if I wanted to be at the Wharf. We love Hyatt hotels - they never let me down. From the front desk to the maid service, I have yet to experience a problem." }, { "user_review_posted": 9, "user_total_helpful_votes": 12, "expertise": 0.006362867336055, "user_cities_visited": 7, "review_days": 0.836801752464403, "helpful_class": 2, "review_text": "I was staying at the Alohilani in February of 2019 for a work conference. My phone was left behind in a closed banquet hall where I was with work colleagues and hotel staff. Shortly after leaving, I realized my phone had been left behind. I notified the front desk that evening and they said hotel policy is for cleaning staff to turn the phone into security and I should back in the morning after the hotel had been cleaned for the night. However, to no avail, the phone had not been turned in the next day.Later that afternoon around 2pm, I get an email from my icloud account saying my iphone has \"been found\"... the phone was pinging to a location outside of waikiki. I called the phone, it rang and rang (insead of going to voicemail like it had earlier). I was now in an uber on my way to the location of the phone. I arrived, and found that it was pinging to a storage unit 2 miles outside of waikiki. I called again a second time, and the phone went to voicemail, and as I'm standing in the stoarage unit, it stops pinging the phone. Meaning the phone was in the building at the same time as I was standing in, and whoever had it, was clearly not intending on returning it. The storage unit staff would not help without contacting the police first, so I did. I notify the police who decide to investigate.Mind you, my work colleagues and I are all visiting Hawaii, none of us are renting a storage unit, and they were the only other ones who couldve have access to my phone.I notified the hotel manager upon return that I believe a hotel employee may potentially have taken the phone instead of returning it (because I had no plausible explaation as to how the phone was at a storage unit), and asked if they'd be willing to review their security footage. Jenny, the hotel manager said she would get back to me...the day went on, and I did not hear back from the hotel manager.Having realized the phone was taken by someone from the resort and was pinging to a storage unit, I changed the original message which stated \"cash reward for this phone if found\" to something along the lines of \"this phone is stolen, please return immediately.\"The following day at 630am, my boyfriend gets a call to his cell phone from someone stating that they \"found the phone, and would return it if they could get the cash reward.\" This person was in the hotel, on their way up to our floor, which is odd given there are two different towers in this hotel and I don't know how he knew which tower we were in. He asked for the exact room number. Within seconds a man arrives at the door.I asked him who he was, he stated his first name. He hands me my phone, and the cover is missing, the glass screen protector is missing, and the sim card has been removed...I asked him who he is and how he found the phone. The man is clearly nervous and delays answering questiosn with \"uhhh, uhhhh\". I keep asking him, and he states he found the phone 2 nights ago while cleaning (the night the phone went missing!).... and then he still had the nerve to ask me for a cash reward. What kind of hotel employee request a cash reward for a stolen item?!??I went downstairs and notified the new hotel manager who said he will look into and get back to me... and the morning progressed, and he did not get in touch with me.I also notified the police that this phone has now been returned since the police report had been filed, and I'm not even more concerned, because clearly this person tried to steal the phone (why else remove the sim card, cover and protector). Also, why put it in a storage unit?? Are there other stolen goods there?? I also googled the number this hotel employee called us from and was able to get his last night from a simple search. I notified a 3rd hotel manager at this point, as the overnight manager had left. Guess what they said?? \"We'll look into it, and get back to you\"I literally managed to do most of the heavy lifting in locating my phone, this person states he is a hotel employee, confirmed that he \"found my phone\" 2 nights prior when cleaning, and clearly did not follow hotel policy to return all lost valuables to security, instead, took out my sim card, cover and protector and had it sitting in a storage unit 2 miles from the hotel. Clearly this person had intended to sale this phone as a new phone....At no point did hotel management call me back. That was my day of departure and I asked for an update and the best they could tell me was \"it is a person who works for a 3rd party vendor for cleaning our hotel...\"This is $1000 phone. This is the equivalent of taking a watch, jewelry or any other valuable item. They stated they were going to open an internal investigation.I find it absurd that at a \"5-star\" resort in Hawaii something like this could happen, but I find it even more absurd that this hotel did not take ownership and were not proactive about communicating with me. Transparency with your customers should be a priority, especially when it comes to criminal activity on your hotel property by a hotel employee.DO NOT STAY HERE!! There are a lot of options to stay in Waikiki, there is no need to stay at a hotel where you can't rely on the staff to not steal your stuff (3rd party vendor or not). Also, the hotel managers did not call back or update me at any point as they said they would. They even took my cell phone number, but not once did they call. I literally spent almost 1.5 days of my trip dealing with this. This was meant to be a relaxing business trip, instead, I'm trying to figure out how and why a hotel employee stole my phone. If I had not gone after the phone myself or inquired further, it seems they would not have even bothered and hope to sweep this under the rug.ABOUT THE HOTEL ITSELF:-small pool and 1 hot tub which is a insufficient size for the number of guests this accommodates, gets very crowded fast-extremely expensive drink and food at the pool compared to other pool bars in the area. Talking ~$15 for one mai tai.-very, very loud!! our initial room was on the 9th floor, not even directly facing the pool, (which is open from 6am to 10pm) and music is on always, so afternoon naps are hard to come by. Music was literally blasting into the room at 6am. They did give us a quieter room on the backside of the hotel eventually, which I appreciate.The only pro about this place is the Morimoto restaurants, but you dont need to stay at the hotel to eat here. Just call and make a reservation on your own. You don't need to go through the hotel concierge to manage to get a table. The location is close to the beach... but then again, so are all of the waikiki hotels." }, { "user_review_posted": 163, "user_total_helpful_votes": 357, "expertise": 0.010522795780592, "user_cities_visited": 43, "review_days": 0.9326396495071191, "helpful_class": 0, "review_text": "Stayed in the Kimpton hotel in the above room, the room was quite spacious as was the bathroom. The staff pleasant and the Palestinian driver was helpful and really kind. There were daily American broadsheets available in the morning and lemon water and a non alcoholic beverage each day.The only downside of this hotel was (i) the toilet and wash basin that did not work correctly, at one point it was easier to fill the cistern from the bath than trying to wait ages for it to fill up it self. (ii) no tea/coffee facilities, how can this be?" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.741511500547645, "helpful_class": 0, "review_text": "Small room, bed moves all the time. Water pipe burst with hot water to start my day. Avoid this hotel. It is difficult to say anything good about this hotel. One star rating is too much for it. The air condition is an old style one with loud noise and leaking. Wi-Fi was working fine." }, { "user_review_posted": 129, "user_total_helpful_votes": 88, "expertise": 0.003201534136154, "user_cities_visited": 77, "review_days": 0.060240963855421006, "helpful_class": 0, "review_text": "beautiful stately rooms that are large and comfortable although I found the bed hollowed out on the popular side!It is quiet and has very comfortable amenities, in particular our room had a large walk in wardrobe!in room tea and coffee facilitiesnegatives: location right on the top of Nob Hill....that means a brisk uphill walk if you dont take the car or taxi which can be a mission with shopping bags!! and the noise from the cable cars; both cables and the bells clanging. Wears thin after a while:)" }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 10, "review_days": 0.163198247535596, "helpful_class": 0, "review_text": "This is a 3 star hotel - our junior suite is very basic: there is no overhead light in either sitting nor bedroom. The air conditioning units have to be on or it is too hot in the rooms, and they are noisy. There is frequent heavy rumbling noise outside the room as well(it maybe the garage door opening and closing). Our suite is in the middle of this double fronted complex near the parking entrance for the entire place. We were unimpressed by the lack of assistance as we struggled with the heavy entrance doors and the luggage whilst two male desk clerks stood not very far away smiling at us.On the plus side, this hotel is very well located midway between Georgetown and The Mall. It is in easy walking distance to all the major attractions and the metro. It is in the George Washington University complex and the area has a comfortable feel about it. This hotel is basic and a little tired, however clean and well located. So if you're planning to visit the attractions and return only to sleep, I would recommend." }, { "user_review_posted": 106, "user_total_helpful_votes": 126, "expertise": 0.005660585544792001, "user_cities_visited": 55, "review_days": 0.911829134720701, "helpful_class": 1, "review_text": "This is a historical, elegant, and classy hotel in the Nob Hill area of San Francisco. There are a lot of things that are great about this hotel. You can catch a cable car and ride all the way to Embarcadero or Union Square. You are also in walking distance of Union Square, which has lots of great shopping. The hotel is on the top of the hill so if you do this bring walking shoes and be prepared to walk back up a few blocks of a steep hill. Since the hotel is on top of a hill, you have amazing views of the city! We also had dinner here at it has amazing food and excellent service!!!The rooms are nice and many offer a nice view of the city. I gave this 4 stars instead of 5 because the valet parking is really overpriced and I felt the breakfast lacked options. The valet parking is $70 per night. We ended up parking in a parking garage in the Grace Cathedral Parking lot about 2 blocks away for only $33. You can find lots of parking options that are cheaper with an app called Spot Hero. There was also a parking lot about a block away that I'm sure was way cheaper than parking at the hotel. I also didn't like that the breakfast is all buffet style and you can't buy any items a la carte unless you order room service. Breakfast is between around $24-34 per person. I'm someone that likes a cup of coffee and a pastry for breakfast so I didn't like the lack of options for breakfast at the Nob Hill Club restaurant in the hotel. They know there are few coffee and breakfast places within walking distance. I would recommend getting room service if you are not a big breakfast person since you can get items a la carte and they only charge $5 to deliver it to your room.Overall, we had a pleasant experience staying here." }, { "user_review_posted": 28, "user_total_helpful_votes": 10, "expertise": 0.0016235557447070001, "user_cities_visited": 13, "review_days": 0.5405257393209201, "helpful_class": 0, "review_text": "A different kind of Embassy Suites. Two towers, 21 floors and an open air lobby and dining area. Located one block from the ocean right next to the Trump tower. Beautiful pool area. We upgraded to an ocean view corner room and it was really nice. Two balconies, one off of the living room and one off of the bedroom. This proved to be an ideal location to watch the spectacular fire works at the Hawaiian Village on Friday night. One advantage with the Embassy is that there is no resort fee. Most of the resort hotels in the area do have a resort fee of about $40. Parking is valet only and it costs $38 per day which is pretty standard for the area. The breakfast buffet is pretty normal for an Embassy with a few Asian selections added for the many Japanese tourists. The evening manager's reception will be familiar to those who have stayed at other Embassy Suites hotels." }, { "user_review_posted": 13, "user_total_helpful_votes": 3, "expertise": 0.0010100238501430001, "user_cities_visited": 7, "review_days": 0.536144578313253, "helpful_class": 0, "review_text": "Great central location just down from union square and the famous cable cars / trolley buses. Right in the hustle and energy of downtown san Francisco at reasonable cost. Big fan in our room keeping it cool and if you open the window all the noise of a modern metropolis. Very friendly staff. No resteraunt but diners right next door for breakfast. Recommend it." }, { "user_review_posted": 19, "user_total_helpful_votes": 11, "expertise": 0.002700395477273, "user_cities_visited": 57, "review_days": 0.8828039430449071, "helpful_class": 0, "review_text": "I am a senior (a young 70) and went solo for my first time in Chicago. An adventure. Felix Hotel is in a great area - River North, at Clark and Huron. Lots of neat restaurants nearby and a 20-30 minute walk to downtown. Maybe 10 minute walk to the Magnificent Mile. I stayed there 2 nights before the weekend and 2 nights after. The first room was small but adequate. The second room was an upgrade and was nicer and more roomy. The desk staff were terrific - so friendly and helpful. A couple names I remember are Haya and Sandy. They helped me with directions, helped with a Groupon, restaurant suggestions, etc. I had breakfast at their restaurant, Troquet, which was good. Coffee and tea are gratis.I would definitely return. The rates were decent also, altho different every night." }, { "user_review_posted": 284, "user_total_helpful_votes": 949, "expertise": 0.016112564163531, "user_cities_visited": 136, "review_days": 0.18236582694414002, "helpful_class": 0, "review_text": "We had planned to book four nights at the Starwood property Aloft on Sukhumvit Soi 11 for our holiday but was lured by the irresistible studio apartment rate of 2,000 baht per night (without breakfast) at the Citadines located directly opposite Aloft. Ascott/Somerset/Citadines is a reputable brand for quality accommodation and guest services so we booked the property on Soi 11 located towards the opposite end of the perpetually busy, bustling Sukhumvit Road. We were prepared to forgo the frills of a hotel such as conceirge, tour desk etc but was still left with an underwhelming experience.The property is not new but is functional and very clean. Our studio apartment is compact and cosy, though smaller than the impression we had based on the photos shown on the third party reservation site. The studio is clean without any unpleasant odours; it is divided by sliding doors with the bedroom occupying half the space; the kitchenette and the seating area took up 1/4 of the area while the twin door wardrobe and desk occupying the remaining space. The powerful air conditioner is a lifesaver after warm, humid evenings outdoors. The Samsung TV has more channels than travellers would have time for.The free 1 mbps wifi included in our room rate was apparently for only one device as attempts to log in with our iPad and another cellphone was unsuccessful. Nobody was able to help us log in throughout our stay, with the night shift staff advising us to get help from the front desk in the morning, while the latter seemed equally clueless and suggested that our devices might be incompatible. In the end we had to patronise the pub downstairs or walk a block to the Starbucks at the Grand President if we wanted to use wifi on our iPad and other cellphone.Having visited Sukhumvit Soi 11 recently in August 2015, we had no issues with the haphazard traffic, the working ladies and the bustling night life and throbbing music that continued till 3am or later on weekends. Perfectly acceptable to leisure travellers but less so for families with young children and business travellers. If you're in Bangkok just for the clubbing scene, the location is perfect with LevelZ @ Aloft and Coyotte right at your doorstep; Citadines S11 faces both clubs. The one way tuk tuk ride to Nana BTS on the main Sukhumvit Road was great but if shopping features in your Bangkok trip plan, it is tiresome to haul your shopping bags from the BTS along the narrow and congested Soi 11 with its cracked pavements with potholes on a daily basis in the hot and humid Bangkok weather. Drivers of taxis and tuk tuks that ply along Soi 11 are apparently in cahoots to rip off the captive tourist market and ask for the moon even for a short five minute ride to the nearby Health Land Spa or the Altitude Bar @Westin.The unusual features of this property:\u2022 no floor plan with emergency escape route behind the door to our studio.\u2022 no bedside tables and clock in the room.\u2022 no bathrobes were supplied even though there is a roof top pool.\u2022 ultra thin paper napkins similar to those found on tables of food stalls are provided instead of tissues.\u2022 bathroom lacks a solid partition between the shower and the toilet bowl, only a flimsy PVC curtain.\u2022 desktop air purifier shown in the management's photo was not found in our room.\u2022 dental kits and disposable slippers are supplied only upon request and once only irrespective of the # of nights booked.On service, 4.5/5 to the front desk and tuk tuk drivers but only 2.5/5 for housekeeping, so the overall service rating is 3.5/5. Perhaps we had higher expectations of Citadines S11's housekeeping team. As we didn't do any cooking or use any of their utensils and crockery, all the cleaner had to do was to wash our mugs, but these were rinsed with tea stains remaining on the insides. On one of the days of our 5D/4N stay, the bathroom toiletries, bottled water and coffee/tea bags were not replenished. Our room attendant/s took eco friendliness to whole new level:\u2022 dirty PVC shower curtain that should have been replaced or washed, but not.\u2022 no change in bed sheets, pillow cases and towels throughout our stay. There was a tiny tea stain on one of our hand towels was still there on the second and subsequent nights.\u2022 Slightly damp bath towels on the hook and hanger were folded neatly and returned to the bathroom shelf. We do not expect daily change of towels but they should be left in situ to dry thoroughly if the staff do not wish to replace them with freshly laundered ones. We've never encountered this practice in several other Ascott properties where we've stayed.\u2022 grubby disposable slippers that were almost falling apart towards end of stay was never replaced.\u2022 ballpoint pen and scratchpad next to the phone was supplied once only, never replaced.Overall, Citadines S11 would have been a great choice for extended stays, barring a few quirks, but its brand name is sullied by the tardy housekeeping service for our apartment. We are prepared to overlook the minor shortfalls listed above and consider returning to Citadines S11 again if their apartment rates stay competitive. It is really great to be able to hop back into the room after a late night out. However we will likely check out the many other properties in the vicinity as unfettered wifi access and meticulous housekeeping services, apart from location and comfort, are key in our choice of hotels." }, { "user_review_posted": 6, "user_total_helpful_votes": 5, "expertise": 0.0039354150575600004, "user_cities_visited": 4, "review_days": 0.024096385542168003, "helpful_class": 2, "review_text": "First time to Hawaii and Waikiki. We selected Aqua Bamboo following perusal of Trip Advisor Reviews and we were not disappointed. Yes the rooms are a little tired, however the service and friendliness of the staff compensated for this. I was a little concerned that the road noise would be an issue, but this was not the case. If you are looking for an economical holiday close to the beach and main shopping strip of Waikiki, do not overlook Aqua Bamboo." }, { "user_review_posted": 23, "user_total_helpful_votes": 7, "expertise": 0.001367240907847, "user_cities_visited": 18, "review_days": 0.34775465498357, "helpful_class": 0, "review_text": "We arrived early at our hotel and were able to check in as there was a room available. Hotel was very nice and clean with a large area for breakfast or socializing. Location was near the Space Needle and monorail. We actually took the light rail from the airport to Westlake Center and then rode the monorail to Needle then walked a few blocks to the hotel. The following morning we were going to Pier to get on Victorian Clipper to Victoria and hotel called a cab for us to get there.Breakfast was very good with a selection of hot items as well as various pastries and fruit. Coffee was available at all times in the lobby area and was quite good.It was a very pleasant stay. We ate at pizza place just across the street. Pizza was tasty and there were many other items on menu. There are also several other eating places within walking distance at the area around the Space Needle. A grocery store is nearby too." }, { "user_review_posted": 39, "user_total_helpful_votes": 19, "expertise": 0.002254871172448, "user_cities_visited": 26, "review_days": 0.415115005476451, "helpful_class": 1, "review_text": "The Argonaut is a gorgeous hotel built in the old Del Monte Cannery. The rooms are beautiful with very comfortable beds. Top notch hotel. Just don't go to the Blue Mermaid Chowder House at the hotel. The service is terrible. I planned a birthday dinner for my wife and the waiter could not have made the occasion LESS special. Just awful." }, { "user_review_posted": 9, "user_total_helpful_votes": 22, "expertise": 0.01175720573271, "user_cities_visited": 109, "review_days": 0.32913472070098504, "helpful_class": 1, "review_text": "The hotel share the pool with local gym, and it was truly, sadly, very unpleasant. The water has a salty taste you dont want to know whats inside. And the pool was very small, with 9 lanes all divided by floating dividers, you cannot swim at leisure at all. I bruise my arm trying to swim breast stroke after hitting my arm on the narrow divider. I spent 10mins in the pool and 20mins trying to wash myself off whatever is in the pool off. It was very disappointing for a Four Seasons." }, { "user_review_posted": 21, "user_total_helpful_votes": 9, "expertise": 0.001970334641635, "user_cities_visited": 10, "review_days": 0.8762322015334061, "helpful_class": 1, "review_text": "Stayed at this location with family for 4 nights last week. The hotel is just 6 months old and very well maintained. Front Office supervisor Ikea was extremely helpful in assisting us find a very quiet room facing the interior courtyard. The hotel is right next to the Washington DC convention center and is on the Mount Vernon stop of the Metro Yellow Line.It\u2019s approximately a 1&1/2 mile walk to to the Smithsonian Castle.The hotel has a very good breakfast buffet which is included in the hotel cost. If you come to breakfast late the buffet is some what picked over. On the weekend the breakfast buffet seemed short staff and couldn\u2019t keep up with the guest who arrived later.On the 13 floor is a beautiful rooftop deck, restaurant, bar and awesome fitness center with great views. I found all staff to be totally helpful including the assistant general manger Togi Mahdere. Also Shaunacy at the front desk who assisted me with a printing issue and Don the Concierge who assisted with restaurant options." }, { "user_review_posted": 8, "user_total_helpful_votes": 6, "expertise": 0.0035308396778100004, "user_cities_visited": 8, "review_days": 0.8713033953997811, "helpful_class": 0, "review_text": "Stayed for 5 nights as part of our holiday to the US. The location is fantastic, right between Harrah's and The Venetian. All the staff we encountered were very friendly and helpful. The room was brilliant, very spacious with a king sized bed, fridge, decent quality coffee maker, large wardrobe, good wi-fi, and in room safe. We had a room overlooking the pool area and the rear entrance to the hotel/casino. We had a couple of nights where we were woken in the early hours by people congregating outside the casino and by delivery lorries \"beeping\" their way into position to make deliveries, but no biggie really. There are a number of onsite eateries including an Outback steakhouse and a Denny's ( which was always really busy!). Pool area is small but perfectly adequate. All this for a really good price and NO RESORT FEES! Would definitely stay here again." }, { "user_review_posted": 11, "user_total_helpful_votes": 6, "expertise": 0.002537791018426, "user_cities_visited": 4, "review_days": 0.1078860898138, "helpful_class": 1, "review_text": "The pictures on the website are absolutely misleading. The room was just awful. The hotel is terrible. The elevator is very tiny and claustrophobic. The hallway is dark and dingy and the room was so small, the bed was small and uncomfortable. The room was awful. We were totally mislead. The rooms were smaller than college dorm rooms and the atmosphere was very casual to the point it felt like a college frat house. It is a very old hotel and just awful." }, { "user_review_posted": 52, "user_total_helpful_votes": 12, "expertise": 0.0010100238501430001, "user_cities_visited": 32, "review_days": 0.427163198247535, "helpful_class": 0, "review_text": "Brilliant hotel, clean, modern. Staff very helpful.We only stayed there for 2 nights at the end of the holiday, but it was worth it!Great food served by the pool. We rented one of the VIP beds for a day - totally worth it!" }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 5, "review_days": 0.38061336254107303, "helpful_class": 2, "review_text": "This hotel might have a good location but it lacks in cleanliness, comfort, and staff friendliness. There is dirt and grime throughout. They also won't guarantee you your bed preference so you might get here expecting a king bed and end up with something much smaller." }, { "user_review_posted": 10, "user_total_helpful_votes": 4, "expertise": 0.001831623082864, "user_cities_visited": 6, "review_days": 0.812705366922234, "helpful_class": 0, "review_text": "My husband and I had a lovely 3 day stay here. The hotel is just 2 blocks from the beach and fortunately not in the very center of crowded Waikiki. The customer service is outstanding and breakfast for Hyatt members is lovely. Only problem we had was that first room we were assigned was on floor 11 on a corner facing tthe ocean and was in a wind tunnel! Sounded like we were in the midst of a hurricane! But the wonderful staff, Heidi to be precise, right away transferred us to another ocean-facing room, which was fine. She also arranged for snack bags for me and my husband at 5:30am on the day we checked out since breakfast was not yet available. All the staff were fantastic! We loved the location and the room was very nice too. Be sure to ask for a ocean view room. Definitely recommend this hotel!" }, { "user_review_posted": 32, "user_total_helpful_votes": 22, "expertise": 0.0032274081429990004, "user_cities_visited": 29, "review_days": 0.22124863088718502, "helpful_class": 0, "review_text": "During my stay in SF, I stayed in two different hotels, and I am so glad I chose the Argonaut as one of them. We were always greeted by people with a smile on their faces, always eager to help. The bedroom is so nice and very spatious! Bed is large, the bathroom was super clean as well as the entire room. I don't think there's anything I disliked about this place. I almost didn't want to leave the hotel to enjoy every feature it has to offer. There are plenty of places to eat right across the street and there's a cool bar at the hotel.You do have to realize though that it is located right in the middle of Fisherman's Wharf, which means more expensive restaurants and tourists all around. However, I was a tourist there, and as one, I thoroughly enjoyed my stay there and would certainly go back!" }, { "user_review_posted": 4, "user_total_helpful_votes": 6, "expertise": 0.007172018095553001, "user_cities_visited": 3, "review_days": 0.26451259583789705, "helpful_class": 0, "review_text": "Bad experience with the counter, they should have updated regarding on it's deposit amount for the room. 2 nights stay for with a deposit of 2000 bahts, gave them my mastercard, they mention do not accept nets. Told them it's a mastercard, they didn't even really tired, just swipe it at thunder speed return to me and say not working. Surprise Surprise...the day before i used my mastercard for downpayment at another hotel at bangkok!!! Do not really have good experience with the staff after that day.But i have to say, it's really near the train station \"National Stadium\" transportation is incredible convenience. For shopper, opposite MBK, 15-20 min walk to Siam, it's paradise." }, { "user_review_posted": 116, "user_total_helpful_votes": 62, "expertise": 0.0024845240405280003, "user_cities_visited": 37, "review_days": 0.095837897042716, "helpful_class": 0, "review_text": "Newly refurbished and re branded. They have given it a funky wharf feel but some bits are better than others. The rooms are clean but the walls are thin, service is excellent and staff helpful.This hotel offers great value for money but remember it is not 5 star, does not offer breakfast etc." }, { "user_review_posted": 46, "user_total_helpful_votes": 41, "expertise": 0.004216858799994, "user_cities_visited": 28, "review_days": 0.7995618838992331, "helpful_class": 0, "review_text": "This hotel has great food options and a nice juice bar for the morning refresher. Gym is really nice, spa is great as are all spa amenities, and the pools are nice. The rooms are spacious and quiet and the bed is super comfortable. This was my second stay at Cosmo and I would definitely stay here again. I love that the food options are so good so my husband I didn't need to leave the hotel in the evenings after a long day of work for him (pool for me)." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 4, "review_days": 0.35487404162102903, "helpful_class": 0, "review_text": "The hotel was modern, clean and the staff were very friendly and couldn't be more helpful. The restaurants is top quality and the room has recently been refurbished. Will we stay here again, then the answer would be yes." }, { "user_review_posted": 17, "user_total_helpful_votes": 18, "expertise": 0.005030148438057, "user_cities_visited": 14, "review_days": 0.487951807228915, "helpful_class": 0, "review_text": "Another large scale Hilton with little personality. Room felt dated and the windows could do with a clean. Aside from that, up to usual Hilton standards; fast wifi, comfortable and clean bedding, hearty breakfast offering etc.The best thing about this hotel is its proximity to the terminals, its onsite yet unlike other airport hotels, there is little noise in the rooms. I was able to walk to my terminal through an underground tunnel. Perfect for when the weather isn't the best.I was a left a little disappointed after contacting the hotel to enquire about my aftershave that I had left in the bathroom, to no avail. The hotel said it wasn't turned in upon cleaning the room, so it's their word against mine. A shame really, aftershave can be replaced but this one had some sentimental value and my initialsengraved on the bottle." }, { "user_review_posted": 14, "user_total_helpful_votes": 4, "expertise": 0.001276776847779, "user_cities_visited": 26, "review_days": 0.815443592552026, "helpful_class": 1, "review_text": "The experience at the Chillax resort was less than pleasant. The reception was kind at first, but when we discovered that the room has an open window to the bathroom and wanted a different room, the woman was extremely rude. She said that it's in the description (on Booking) that it's a honeymoon resort and that you can see the open plan bathroom on the pictures (you can't). At one point she was taking in Thai with her colleagues and rolling her eyes. It was extremely unprofessional, rude and it spoiled our first day in Thailand. The facilities are a little run down, the breakfast is nothing special (a buffet with 2 Thai options, eggs, fruit, sausages, some musli, coffee and tea). The pool is really small and the gym is tiny as well. The other staff is friendly and they clean your room every day. At the arrival you have to pay a 1000 baht deposit that you get back. We had a leaking tub and a smelly air-condition. It's okay, nothing special. For this price definitely not worth it. Also the light on the celling makes the room look cheap." }, { "user_review_posted": 68, "user_total_helpful_votes": 13, "expertise": 0.0008178047783160001, "user_cities_visited": 102, "review_days": 0.24041621029572802, "helpful_class": 1, "review_text": "This hotel was not cheap but we had a reasonable beach view from our room, past a couple of high rise buildings in front of us! Breakfast is ridiculously expensive but others tell us it was very good. There is a coffee shop for takeaway coffee and light snacks in the lobby area and also a shop selling some snack foods and t shirts etc. There is also an underground small shopping area with a car hire office and a very helpful tour agent that is independent from the hotel tour desk. The hotel was very crowded with lots of groups using this accommodation but we still managed to find a good spot around the main pool bar area in the evening to watch the sunset and fireworks from one of the other beach hotels. Nobody mentioned that there are two pools at this complex! The larger pool with beach views was in the building adjoining ours." }, { "user_review_posted": 2, "user_total_helpful_votes": 5, "expertise": 0.012026922652543001, "user_cities_visited": 3, "review_days": 0.010405257393209001, "helpful_class": 0, "review_text": "Loved the Lotus! Wanted to be out of the hustle and bustle and not opposed to getting a little exercise to find breakfast and lunch spots! Awesome service, water bottles in our car before every excursion, great advice on getting around the island. Thanks to Shelly at Tropical Travelers for finding this little gem for us. We were here for almost a week right after Christmas and it was crazy busy most everywhere but it was nice to come back to the Lotus for a glass of wine and the beautiful views from our 12 floor rooms! The only thing that would make the Lotus more perfect would be to have a dining/bar option available on site. You have to trek out to find these places and, although we loved seeking out these places, it would be nice to have something at the property." }, { "user_review_posted": 27, "user_total_helpful_votes": 24, "expertise": 0.004205131977392001, "user_cities_visited": 16, "review_days": 0.143483023001095, "helpful_class": 1, "review_text": "We stayed for 5 nights in September 2015. Communication with Christine Stein at the hotel before our visit was friendly and helpful - many thanks Christine. The hotel is beautifully presented in an Italian style. We had a street-facing junior suite on the 6th floor. The room was huge and immaculately presented. Bathroom was large and had a rain shower over the bath. Housekeeping was excellent. Aircon worked perfectly. There was some noise from the street, which you have to expect from any city-centre hotel, but it was a small price to pay for being literally 30 seconds walk from Union Square and the 2 main cable car lines. The noise didn't bother my wife, who is a relatively heavy sleeper, and earplugs sorted out my own sleeping. All the staff were friendly and helpful, in particular Kirsten on reception, the doorman, and the guy who runs the coffee shop at breakfast. We didn't use the restaurant because we like to get out and experience city life, but the coffee shop was a very pleasant place to sit for coffee and a croissant before venturing out in the morning. Overall our stay was extremely pleasurable and we would definitely consider using Villa Florence if we visit San Francisco again. Nick Wilson, Bristol, UK." }, { "user_review_posted": 2, "user_total_helpful_votes": 2, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.47864184008762306, "helpful_class": 0, "review_text": "Beautiful, immaculate room, very clean, spacious bathroom. Fantastic, polite staff, fast check in and check out. Conference facilities excellent. Very accommodating lounge area for impromptu business meetings. Wonderful, high end area of Chicago with lots to do in walking distance." }, { "user_review_posted": 184, "user_total_helpful_votes": 64, "expertise": 0.0015783237146730002, "user_cities_visited": 163, "review_days": 0.284775465498357, "helpful_class": 0, "review_text": "We spent three nights in this residence. At our arrival we were upgraded to a seaview 3 bedrooms apartment which was huge for the 3 of us. it had everything what you could need. Complimentary water, juices and fruit was provided. Clean and well appointed. Washing machine, dishwasher, microwave, tv, free wi-fi are there. Rooms are cleaned every day. You are in front of The Walk Jumeirah, the tram station is at the back entrance and it will take you to the metro, otherwise at reception they will call a taxi for you. Staff at reception was very kind and helpful. Right downstairs there is a mini food market, along the Walk there are plenty of restaurants. Would defintely go back with the family." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 109, "review_days": 0.432092004381161, "helpful_class": 0, "review_text": "We were on a holiday with my family. We booked the hotel and were amazed upon arrival, such a friendly and warm welcome. We felt welcome at the very first time.The rooms were spacious and well kept. The services was good and friendly. We liked the pool, its very child friendly. The fitness centre was good and the staff gave us good advices in a very friendly way. The kids (between 12 and 15 years) enjoyed the basic Thai boxing. The instructor was very good, in fact one of the kids subcribed herself back in Holland into one of the thai boxing schools.We would like to come back next time, and when we do we would like to enjoy much of the entertainment such a some nice aspects of the Thai culture.Some piece of advice for taking a cab, please always bring the address of the hotel with you. At times the drivers are mistaken with the River side Chatrium Hotel. It will save you some misunderstandings.In short it was all worth it..." }, { "user_review_posted": 12, "user_total_helpful_votes": 13, "expertise": 0.005149141196807001, "user_cities_visited": 99, "review_days": 0.7261774370208101, "helpful_class": 0, "review_text": "We spent four nights with our 10 year old kids and had a good experience. Room was generously sized for a city hotel. Beds were comfortable.Breakfast was fine (included because of my elite status - not sure I\u2019d have paid for it). Free coffee in lobby.Convenient location to Union Square activities and walkable to ferry building and public transit (muni and bart stations at Powell and Market).Good bar in lobby, limited food offerings, but of course you\u2019re in SF so there are better-than-hotel options all around you.Staff was universally very friendly and helpful. (And prompt with help to break open a Suitcase lock that was jammed when TSA did an inspection at the airport).While it\u2019s a small point, we appreciated that there were enough towels in the room for the 4 of us. With most hotel stays we find only 2 or 3 towels and end up having to call housekeeping." }, { "user_review_posted": 109, "user_total_helpful_votes": 142, "expertise": 0.006214399306789, "user_cities_visited": 379, "review_days": 0.11719605695509301, "helpful_class": 0, "review_text": "I thought I should give this hotel five stars, as I have nothing bad to say about it. Best value for money, kind service, nice new rooms, beautiful little pool and bar on the balcony, completely new gym facilities, enjoyable breakfast.It is small hotel that doesn't look fancy externally (for me it doesn't matter).The only dis advantage is the location. Walking distance from sukhumvit rd. is 15 minutes. It is not pleasant to walk it every time you want to leave and return in the Bangkok humidity. They do offer a Tuk Tuk service with no charge to the main road, but often you should wait, and when you want to return, you cannot really use it. Even taxis take time to get there. We waited more than 10 minutes sometimes. It is not so bad, but, in other hotels, when you don't have this problem getting in and out is easier and more comfortable.I do recommend this hotel, even with this slight disadvantage." }, { "user_review_posted": 21, "user_total_helpful_votes": 24, "expertise": 0.005438123610914, "user_cities_visited": 9, "review_days": 0.44906900328587, "helpful_class": 1, "review_text": "First off, after reading all the other reviews, I was concerned about the rooms being old and outdated, and also about the timeshare pressure. When we first arrived we were greeted by a super friendly Julie at the front desk. (We knew enough about timeshares to walk directly to the front desk and do not stop for anyone else offering help, even if they look like hotel staff). We had been on a long 12 hour road trip with 2 kids, and Julie made our first impression awesome! She was friendly and funny, and a joy to deal with. She put us up in a room in the Tulum building, with a straight on view of the strip. Yes it's a little bit away from the strip, but we didn't want to stay on the strip, and having the view from the 4th floor balcony was a great benefit. We were only briefly approached by timeshare folks, and we just said a quick \u201cno thank you\u201d and kept walking. We also got a few calls while there that offered things to us to attend a timeshare presentation. We almost fell for what they were offering because they don\u2019t mention the timeshare up front, but once we realized they were timeshare calls, we just said \u201cno thank you\u201d again and hung up. After the first 2 we just didn\u2019t answer the phone, and there must have been a few others because we had a voicemail indicator, but we were out of the room so we didn\u2019t hear it ring. I don\u2019t understand how someone can get locked into paying for a timeshare presentation or benefit if they are listening to the person on the phone and paying attention at all, it\u2019s just as easy to say No and walk away. The rooms, they were nothing short of great. We stayed in a 1 bedroom unit, and they are very modern; granite countertops, huge spa bathtub in the master, a 2nd bathroom with a shower also. The kitchen is small, but very functional. Full size stove, fridge, microwave, dishwasher. The kitchen was even stocked with all the dishes we needed for our stay. There's a grocery store right across the street to get anything you need. The unit was very comfortable, and the patio/balcony stretches the length of the unit, none of those tiny balconies that some of the hotels have that you can't fit 2 people on. You could easily fit 15 people on this balcony! The views are great, both day and nighttime, there are a couple of chairs to sit and relax and just enjoy the views from. The rest of the complex is great, very Mexican themed in their decorations, everything was clean. The pools are wonderful and the water slides were great for the kids. They are smaller waterslides and fully enclosed, so our youngest was a bit scared to go down them as they're not big enough to sit up on a raft, you have to lay down in them, but our older child loved them. The slides do close at 6pm when some of the lifeguards leave and that pool is closed, but we knew that up front so we planned accordingly. The other pool is amazing also, so you're not missing much by the smaller pool closing earlier. The grounds and palm trees are just beautiful and plenty of chairs to relax on. We went in late March for spring break, and it was a little cooler than we would have preferred, the weather was in the low 70's and the pools are heated to 80 degrees, but even that felt a bit chilly when we were out of the water as the wind was pretty strong. However, that's not something the hotel can control, I only list that because of the timeframe we went, I'm sure someone else will be wondering, like I was, what the weather would be like during that time of the year. The hotel was only a short drive from the strip. I have been to Vegas over 20 times, and there are definite benefits to staying on the strip, but if you have kids and want something a little less crazy and chaotic, this is definitely a great place to stay. We wanted something more quiet but still with a great pool, and this place delivers! We will definitely be staying here again and will request the same building as it looked to be the best location for the best views." }, { "user_review_posted": 27, "user_total_helpful_votes": 8, "expertise": 0.001328151499176, "user_cities_visited": 21, "review_days": 0.670317634173055, "helpful_class": 0, "review_text": "My family & I enjoyed our stay at this convenient property. It is very clean and updated. We enjoyed the breakfast buffet but came down too late to get any yummy baked goods. This location is very convenient to most everything. We walked or took the cable car/MUNI system most of the week. I would also recommend the City Pass if you will be there more than 4 days." }, { "user_review_posted": 1, "user_total_helpful_votes": 5, "expertise": 0.024164184045018, "user_cities_visited": 1, "review_days": 0.8346111719605691, "helpful_class": 2, "review_text": "Upon checking in, we were offered to wait a couple of extra hours so that the hotel could satisfy our booking requests (high floor, with ocean view), which made us change plans for the entire afternoon.Upon coming back to get the room keys, we realized that the request had not been answered and we were given a room with no view (besides the nearby and very noisy a/c system). When explaining the issue to the hotel crew, we were told that it was due to miscommunication and that there was nothing they could do.Staff was not professional at all and could not have handled the issue in a worse manner.Not a 4 star hotel, and definitely not worth the price!" }, { "user_review_posted": 30, "user_total_helpful_votes": 109, "expertise": 0.017529147817131, "user_cities_visited": 16, "review_days": 0.7256297918948521, "helpful_class": 0, "review_text": "We had a front row seat to the beach and sipped delicious cocktails enjoying a glorious sunset. I had a Royal Mai Tai which was divine. The service was a little slow which was not unexpected given how popular the place is, but it was friendly. The hotel is charming and steeped in history particularly around Elvis. We've been back twice already and will definitely fit in another visit before we leave." }, { "user_review_posted": 3, "user_total_helpful_votes": 6, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.043811610076670005, "helpful_class": 0, "review_text": "What a disappointement when we arrived in the unwelcoming room with the -literally- empty bathroom : no shampoo, no bathrope, no slippers..no anything. NeXT disappointement : no free WiFi . We finally got it after becoming member of a club. The bed was very good and the view very nice. Next day : Breakfast with a very nervous waiter, spilling juice over our plates without noticing it. Back in our room : no soap, only shampoo. I went out to buy some soap in a shop!This could be a Great hotel but the staff is not well trained. There are exceptions : e.g. the conci\u00ebrge was very competent and nice and there are others but most of them don t know what working in a 5st hotel means." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.7245345016429351, "helpful_class": 0, "review_text": "The breakfast was only a sandwich, a tea and a orange juice. Don\u2019t book breakfast!The room was dirty. We found a bootle cap and a hair clip on the floor. Location is okay. But bit far away from anything." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.6018619934282581, "helpful_class": 0, "review_text": "Friendly staff, very helpful with a smile. A big thank you for Alaa, Ljiljana and Tina during my wedding and during my stay it was really stress free for me. Everything organised on point. Food was amazing and the view from my room as well." }, { "user_review_posted": 39, "user_total_helpful_votes": 23, "expertise": 0.00275281010137, "user_cities_visited": 24, "review_days": 0.756845564074479, "helpful_class": 1, "review_text": "My girlfriend and I visited San Francisco for a week. It is a short walk up the hill from the bart. The check in was very easy and we got a map of the city. The rooms and nice and clean. It does look old fashioned but that is part of coming to the city. You get free coffee and cookies in the reception that is good for a morning. There are loads of shops around. We found eating around the hotel was expensive but it is knows as the most expensive city in America. You can walk to pier 39 but it does take about 40 minuets(going around all the hills). To miss the hills walk towards the ferry building through the financial district then just walk along the front. The cable tram stop is just across the road down from the junction. Don\u2019t go to the bottom of the street get it on there they always leave room and you don\u2019t have to que. If you go on the tram you are better off downloading the muni app that is the cheapest way of buying a pass. It is a good hotel and would recommend it to anyone." }, { "user_review_posted": 311, "user_total_helpful_votes": 181, "expertise": 0.0027151844909850003, "user_cities_visited": 391, "review_days": 0.8296823658269441, "helpful_class": 0, "review_text": "The Trump Hotel has become our \"go to\" place in Washington, DC! The suites are spectacular. The staff stops at nothing to make sure everything from security to housekeeping is top notch! If you're accustomed to luxury, this is the hotel for you! Worth every dollar to stay here!" }, { "user_review_posted": 75, "user_total_helpful_votes": 22, "expertise": 0.0013137665967850002, "user_cities_visited": 37, "review_days": 0.26998904709748, "helpful_class": 0, "review_text": "Nice clean well appointed room 29th floor in the Waikiki tower. Go high for the view and to get away from the noise of street level. Good breakfast buffet $16.00 and LOTS OF SHOPPING. The hotel adjoins the Ala Moana mall, 350+ stores." }, { "user_review_posted": 7, "user_total_helpful_votes": 1, "expertise": 0.0005832190539240001, "user_cities_visited": 3, "review_days": 0.207009857612267, "helpful_class": 0, "review_text": "This hotel is over-priced for the service and rooms. On cold winter days you feel the cold air coming in from the glass windows. The cold air sinks and the heat comes out near the ceiling so your feet are cold and the upper part of your body is warm, not a comfortable feeling." }, { "user_review_posted": 155, "user_total_helpful_votes": 67, "expertise": 0.001988232907283, "user_cities_visited": 31, "review_days": 0.8247535596933181, "helpful_class": 0, "review_text": "Just returned from 5 nights staying at The Cadet. A small boutique hotel located in a perfect position to walk to Lincoln, Collins Avenue, The Fillmore and lots of restaurants, bars and shops are nearby. Loved the history of why the hotel is called The Cadet, it gave it a great historical feel. The rooms are small, but perfectly clean. The bed was super comfy and we slept really well. I would say the only thing missing from the room was a kettle...saying that the gentlemen on reception were more than happy to bring us a tray of tea to the room. The courtyard garden with plunge pool/jacuzzi was the absolute perfect place to chill and relax. So much so that we never made it to their beach facilities which are also close by. Last, but not least a huge thank you to all the staff. They were so welcoming and could not do enough for us. Storing our cases after check out and allowing us to use the facilities until we left for our flight was really appreciated. I would absolutely recommend this hotel if you are looking for a small, friendly place close to everything. I would definitely stay here again." }, { "user_review_posted": 65, "user_total_helpful_votes": 28, "expertise": 0.001981004761541, "user_cities_visited": 66, "review_days": 0.11829134720700901, "helpful_class": 2, "review_text": "We only had the 2 nights here at the Aston Waikiki Beach Tower. As far as the location goes, you are walking distance from pretty much everything in Waikiki.We were recommended to eat at Tiki's Bar & Grill by a friend that knows a good feed when he gets one, and lets just say, they did not disappoint and the entertainment (live music) was great.We choose the basic room, which was a reasonable price for what you get.Friendly staff here, and we can't fault the experience we had here." }, { "user_review_posted": 79, "user_total_helpful_votes": 24, "expertise": 0.0013645689735840001, "user_cities_visited": 62, "review_days": 0.36473165388828005, "helpful_class": 0, "review_text": "After looking at hotels in San Fran and realising everything central is really expensive we found Hotel Majestic online. It is a bit old and quaint but that's part of its charm. The rooms were big and clean and the staff at the front desk were helpful with all of our enquiries. Free wifi, all the expected room amenities and free coffee were all nice! Only downside is location as it is a bit further out from the San Fran attractions, but that is reflected in the cheaper rates and you can use the California line cable cars (just a few blocks away) to take you straight to the ferry building." }, { "user_review_posted": 45, "user_total_helpful_votes": 16, "expertise": 0.0016158495469980002, "user_cities_visited": 74, "review_days": 0.8702081051478641, "helpful_class": 2, "review_text": "The Monte Carlo was one of our favorite hotels while we stayed in the past 30 years in Las Vegas. Great location to have access to all surrounded casinos. Also very short ways within the Hotel to pool or Casino.They did a great job on the renovation of the hotel. The standard rooms are clean and new even not very luxury. Bathroom is perfect. The mattresses are a little soft but pillows could be somehow softer.Because our booked room was not ready at 1.30 am in the morning they did an upgrade for one night to the Nomad Grande Suite. The Suite is amazing but the 'downgrade' to our booked room was not such a disappointment as expected.Its always good to have enough space in the room when you travel fro more than 2 days.The Casino is nicely renovated, the restaurants have got a great upgrade. Eataly offers great food.The only thing I don't like is the missing reception. Check-in-process has to be done with Check-in-Kiosks. Check-in-Kiosks or Online-Checkin is great to skip the line for checkin, but should not be the only option.There is a VIP-Reception that is not realy a VIP reception anymore as it is the only place where you can talk to a hotel-representative.I miss the old VIP-Reception where you had the feeling to be a VIP.But the hotel is a great option to have a nice new hotelroom for an affordable price.And of course to make that price you need to save costs and have less reception-staff. Even I don't like this." }, { "user_review_posted": 9, "user_total_helpful_votes": 1, "expertise": 0.000429095099733, "user_cities_visited": 2, "review_days": 0.828039430449069, "helpful_class": 0, "review_text": "The staff especially the Concierge, Dan Callahan was especially helpful in getting things done and suggesting things that made our stay more pleasant. Great going Dan. Regarding the remainder of the stay I would say that an improvement would be to have a la carte options for breakfast. The lack of this option caused me to eat too much and spend more than made sense. On later days we went to a diner." }, { "user_review_posted": 39, "user_total_helpful_votes": 40, "expertise": 0.004869050549288, "user_cities_visited": 77, "review_days": 0.7995618838992331, "helpful_class": 0, "review_text": "Hotel is located a block behind the main strip. You could almost see Bellagio from the hotel front side. Hotel has no casinos that means travelling with family this is best hotel you can get. I would almost give a rating of 5 but seems like for the price and being away from the strip, breakfast should be included.Pros:> Rooms are comfortable and huge> Kitchen is equipped with everything> Bed and Pillows are good and areas are quite and clean> Housekeeping is amazing and keep the place clean> Perfect for families> Pools is good and has some portion as indoor side> Breakfast is very good, but little pricey> Valet service is free and nice and valets are very friendly and always ready to offer any guidance. Valets are always on move and never did we waited on our car for too long.Cons:> For the price of the hotel, breakfast should be a part of room deal.> Was not offered option of what side facing room did we need. When asked was told they did not have any front facing." }, { "user_review_posted": 3, "user_total_helpful_votes": 1, "expertise": 0.001507962779065, "user_cities_visited": 3, "review_days": 0.538882803943044, "helpful_class": 0, "review_text": "Stayed here for three nights. Lovely room very clean with comfy bed & nice bathroom. Out the front of the hotel it had amazing views of the bay bridge & an easy walk along the waterfront.What made this stay was Jon who took the wine tasting in the late afternoon 5-6, he was so friendly, knowledgeable & cheerful he made our stay here. Would definitely recommend the hotel & Jon" }, { "user_review_posted": 21, "user_total_helpful_votes": 15, "expertise": 0.003357450229346, "user_cities_visited": 21, "review_days": 0.430996714129244, "helpful_class": 2, "review_text": "Clean spacious 2 bedroom apartment, good location and very helpful and pleasant staff. 2 adult children and I spent a week in DC, and this was a great place to stay. Approx 1/2 mile to the Foggy Bottom metro station, and 1/2 block to a bus stop. The free breakfast was the usual pastries, fruit, etc with some pre-made breakfast sandwiches my sons enjoyed. The only cons are no TV in one bedroom, no change machine for the laundry, and the bathroom has a tub with sliding doors if you have mobility issues." }, { "user_review_posted": 64, "user_total_helpful_votes": 37, "expertise": 0.0026964029570780003, "user_cities_visited": 80, "review_days": 0.471522453450164, "helpful_class": 0, "review_text": "Being on the main Michigan avenue at downtown Chicago makes it in a perfect location at few minutes to all touristic sites,the magnificent mile (a shopping mile ),McCormick Convention center,all transportation and facing Michigan lake and Buckingham fountain.The historic luxurious lobby is unbelievable beautiful with its high wooden magnificent ceilings and walls.The rooms are large and very,very clean and the bed is comfortable..Otherwise some things make it less luxurious as the wood of the doors is cheap and the handles are old fashioned which doesn't differ a lot with the accommodation and actually the furniture is renovated.A refrigerator is missing and no air conditioning but the heater is functioning well ( as it was still cold ) and the Wi Fi slow .Our room had a million dollars panoramic view to the lake and gardens and the navy pier which makes it an unbelievable,wonderful postcard view( 9 th floor).Thanks a lot Muhammed Patel at the reception ..he was very helpful,efficient,honest and cheerful..I'll sure make it my first choice whenever i visit Chicago and recommend it." }, { "user_review_posted": 53, "user_total_helpful_votes": 47, "expertise": 0.004194953980417001, "user_cities_visited": 95, "review_days": 0.21686746987951802, "helpful_class": 0, "review_text": "Stayed here for a weekend with my husband. The hotel is what I'd expect from a St. Regis - rooms are very comfortable and quiet. The hotel has a great location and the staff is friendly and helpful. The concierge did a great job of getting us into a restaurant where we hadn't been able to get a reservation on our own (thank you!).My only suggestion / annoyance is the 4th floor breakfast place. The menu is so unoriginal and the prices are really high. I expected the high breakfast prices, that's typical of any similar quality hotel, but the menu was just so boring. The boring menu is sort of made worse by the fact that it's San Francisco, which is such a foodie city. At least add some berries to the pancakes, don't charge extra for the fruit for oatmeal, etc. If the menu had been more interesting, then I might have eaten here again, just because of convenience." }, { "user_review_posted": 7, "user_total_helpful_votes": 7, "expertise": 0.004744565817058, "user_cities_visited": 5, "review_days": 0.023548740416210003, "helpful_class": 1, "review_text": "great location, walking distance (2 blocks) from the train to the airport, one block from Union square and all the shops and the cable car were on the doorstep. We stayed to the rear of the hotel with a view of a brick wall but it was quite and the bed was comfortable so we slept very well. No restaurant in the hotel but many close by and a Walgreens across the road that is open 24/7." }, { "user_review_posted": 41, "user_total_helpful_votes": 21, "expertise": 0.002376319691697, "user_cities_visited": 96, "review_days": 0.632530120481927, "helpful_class": 0, "review_text": "We recently stayed at the Marriott Marquis to celebrate our anniversary (thanks Nena for making our stay special) and booked the AAA rate, which provides great value. We are Marriott Gold level and thus enjoyed the M Club Lounge, which is unusually large and very well stocked for both appetizers and breakfast. Our room (executive king suite) was spacious and included everything needed for a great stay...especially the fantastic plush mattress. The room was spotless and despite the fact that our room was immediately adjacent to the elevator we didn't hear a sound all night! This is by far the quietest SF hotel in which we have ever stayed, and we have been staying in San Francisco hotels for over thirty years! Each and every staff member we encountered was polite, helpful, and friendly. Kudos to the management team, as this hotel staff is very welcoming and extremely professional. As for location, there is a Target nearby, as well as a Trader Joe's and a Ross among many, many other businesses. You could probably find anything one would need within one city block. This is our new go to hotel when in San Francisco. We hope to return soon." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 2, "review_days": 0.32146768893756805, "helpful_class": 0, "review_text": "Staff were so friendly and helpful.Location was perfect. Breakfast was great. Rooms were small but clean and modern. Complimentary room on checkout if you need to leave later after checkout. Great idea as wrre able to shower etc before catching late flight." }, { "user_review_posted": 122, "user_total_helpful_votes": 32, "expertise": 0.001163078848787, "user_cities_visited": 52, "review_days": 0.119934282584884, "helpful_class": 0, "review_text": "Lobby & lift appeared dated, your usual japan style hotel. Windows poor sound proofing could hear noise from fire engines on the 18th & 22nd floors.Lousy free wifi. False fire alarm went off during the day. Lousy housekeeping staff, called to clean room but didn't, but front desk Anne was exceptionally apologetic.Curtain in room lets in bright sunlight, may return once hotel is renovated." }, { "user_review_posted": 18, "user_total_helpful_votes": 10, "expertise": 0.002586830458396, "user_cities_visited": 22, "review_days": 0.047645125958378005, "helpful_class": 0, "review_text": "The room we got was bad,right off the lobby . The drain pipes for the rooms above us were right by our bed, sounded like we were part of the flush. The check in person said we bought from Groupon, so that probably was the reason for the bad room." }, { "user_review_posted": 3, "user_total_helpful_votes": 4, "expertise": 0.006362867336055, "user_cities_visited": 3, "review_days": 0.322562979189485, "helpful_class": 1, "review_text": "Loved everything about my stay! Check in process was easy and fast. My room had a full kitchen, washer-dryer, separate bedroom and living room area and everything was very clean and in working order. Balcony was nice and I could see the strip from a distance. The pool was great, staff was always friendly and helpful. This hotel is a nice alternative than staying on the busy strip but still close to all the fun. Would recommend to anyone!" }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 2, "review_days": 0.7157721796276011, "helpful_class": 0, "review_text": "I have nothing but good things to say about this hotel. The location, premises, dining, and service are all exquisite. I highly recommend the breakfast buffet. I have stayed at many hotels throughout Dubai and time and time again, I always come back to this one. It is the one hotel I recommend to friends or family that travel from overseas. The pricing is moderate, but you will not find this value anywhere else. I suggest you bring plenty of small bills for tipping, as the service is well worth it." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 3, "review_days": 0.052573932092004005, "helpful_class": 1, "review_text": "1st of all,i want to said that i throughly enjoyed my little time there(stayed there for 6 days 5 night)..The day spent on visiting the attraction plc such as Safari World & Ocean World which can be booked thru the little office they have it there.Costly if you want it to be settle by them or you can make arrangement by yourself which can be cheaper alternative.Back to the hotel itself,the hotel is nice,spacious & clean.the chambermaid will cleaned after you & even mopped the floor.Fresh towel change everyday with the toiletries topup every now & then.Furniture wise,it does look old but still sturdy enough for usage.Comfy bed to slept on every night when we're tired from all the activities done in the day.As for the TV channel,limited to such that we just turn it on so that the room wont be so quiet.The only thing that im fretted over is the receptionist,be it the guy or the ladies.They should improve on the PR which is utterly terrible.imagine i had to go down just to ask certain things which can be explain thru the phone.And when i asked them to help me to make arrangement with the transportation to the airport,the receptionist can said,the person in charge of the transport can be reached only in the morning @ 930am which of course is not favourable considering we had to reach the airport @930am.In the end,we have to contact the person personally just to arrange our own transport.Other than the poor PR of the receptionist,the hotel is good to stay as long you settle everything all by yourself.4 stars for the hotel,none for the recep.Overall,not recommended for fussy travellers." }, { "user_review_posted": 59, "user_total_helpful_votes": 15, "expertise": 0.001123959028794, "user_cities_visited": 140, "review_days": 0.033953997809419004, "helpful_class": 0, "review_text": "I stayed at the Beacon in January and had an outstanding weekend. The staff was excellent, location could not be better, and the room was very comfortable. I would definitely stay here on my next visit." }, { "user_review_posted": 35, "user_total_helpful_votes": 18, "expertise": 0.0023864693179480004, "user_cities_visited": 104, "review_days": 0.46056955093099605, "helpful_class": 1, "review_text": "Great hotel, if you want to spend the money (which we all know you don't need to do in Bangkok, or indeed Thailand!).Everything you would expect - great rooms (huge) with incredibly comfortable beds and excellent service.Gorgeous swimming pool - unfortunately it doesn't stay in the sun all day, with most of the deckchairs in the shade by lunchtime. At the time of our visit (March 2017) there was also a lot of loud construction taking place opposite the hotel and directly opposite the pool. Lovely bar area for sundown drinks" }, { "user_review_posted": 5, "user_total_helpful_votes": 5, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.677437020810514, "helpful_class": 2, "review_text": "We arrived in the Handlery hotel after a long flight . We were upgraded to a fab room and they had left me some Champagne and treats for my birthday which went down very well thank you. The room was very big and the decor was fab. TV's, hairdryer, iron and safe. We were not booked in for breakfast . The hotel is in an amazing location right beside union square, this is where all the tourist buses leave from and lots of shopping also. The cable car goes right by the end of the street which is worth a trip. We did the 2 day tourist bus pass which we used to the max. it was always welcome to come back to a nice clean room after a full day of sightseeing . There is also a pool in the hotel which was great to have after a long day sight seeing. Walgreen are around the corner which is great we had breakfast there most mornings its worth a visit. When you arrive at san fran airport the best way to get to union square is by BART when you collect your luggage go back up to level 1 and follow the signs to BART there was a very helpful lady in the kiosk who helped us get our tickets $20 for both of us the lady will tell u which platform i think it is no 1 but will be signed. it takes about half an hour . You need to go to Powell station when u arrive at Powell go upstairs you need your ticket to get out . When you come to street level you will see the cable cars go up that street for 2 blocks pass Walgreen you will see a shop on the corner i think its called express and also union square on you right take the left at the shop you will see the hotel straight away it a few doors up its also at the side of the Westin hotel. i would highly recommend this hotel for value, location, great rooms and friendliness of staff . i will defo be back. Thanks for your hospitality" }, { "user_review_posted": 121, "user_total_helpful_votes": 48, "expertise": 0.0018155738116010002, "user_cities_visited": 32, "review_days": 0.504928806133625, "helpful_class": 1, "review_text": "My husband and I have been here several times in the past few years. We have always stayed on the strip and just came to the resort for an afternoon. My husband and his friend always play in the high limit room and my friend and I watch or go play at a table with lower limits. Every time we have come they have given us a comp for the T-Bones Steakhouse for a couple hundred a piece. This year we received an offer in the mail to stay 2 nights, get two tickets for the fireworks that included free drinks, ice cream bars and cotton candy. When we checked in late that night our friends room was not ready they said and so he went to the high limit room where he proceeded to lose $2000.00 in ten minutes. Then they were told they only had a smoking room or a handicapped room available. They next day after playing more blackjack my friend and I changed into our suits and walked down to the pool with our wristbands to relax before the fireworks. When we inquired where to get our free drinks and ice cream we were told we had the wrong wristbands so we went back to the front desk and asked him what we needed and he sent us to the \"box office\" where we were told that letters that were sent out were misprinted and there were no free drinks or ice cream. They gave us two tickets to use at the bar for 2 free drinks but we really didn't care about the drinks we get free drinks all day long when our husbands are playing in the high limit. The fire works lasted 9 minutes (I timed them) and we unimpressive. Later the next day when the boys asked for a comp to the steakhouse they were told the tickets to the fireworks off set any other offers they could give us.(the tickets to the public for the fireworks were $50 a piece) The show was so bogus I would never pay ANYTHING to see it. So we checked out. We had another free night but who wants to stay somewhere that offers you nothing when you can go stay somewhere else and be treated better. Our husbands are playing $100-$200+ a hand for two days and we were offered nothing. The first night we stayed in Vegas we stayed at Hard Rock and within 2 hours a pit boss was handing me his card and telling me to go get a massage and he'll take care of it and let him know if I want anything else. My husband asked for a comp to their new steakhouse and he gave us $400.00 Red Rock does not care about their players at all!" }, { "user_review_posted": 41, "user_total_helpful_votes": 16, "expertise": 0.0017842581603570002, "user_cities_visited": 17, "review_days": 0.42059145673603504, "helpful_class": 0, "review_text": "My fianc\u00e9e and I had a great stay at this hotel.Main Points: Very busy (yet wonderful) location, spacious rooms, complimentary soaps, shampoo, toothbrush/paste etc, good water pressure, lots of closet space for clothing, nice TV with many channels, beautiful rooftop pool for tanning, swimming and drinking - free towels on deck.The location was incredible if you like a very busy hustle and bustle surrounding. It was always busy, sidewalks filled, and loaded with street food vendors. There is a huge market across the street and 25-steps sideways which is incredible for street food and shopping during the day. At night, the street turns into a party with hundreds of young locals eating on the street, and at food stalls.The only downside of this hotel was getting a taxi - all the taxi's despise going in and out of this area as it's so crowded, we even got refused by taxi's in other parts of town to take us back. Therefore, ensure you get Uber before you go, and you'll be fine." }, { "user_review_posted": 46, "user_total_helpful_votes": 139, "expertise": 0.014559916334451, "user_cities_visited": 34, "review_days": 0.12486308871851001, "helpful_class": 0, "review_text": "We chose this hotel for our first trip to Chicago thanks to the great pics on the website and the global reputation of the Group. However, it did not live up to expectations. The room was nice but not as cool or chic as Soho House, the Greenwich in NYC etc and not as efficient as the Peninsula or Four Seasons. But the bed was comfy and noise levels were fine. The service however was not great. We didn't receive evening turn down on our first night and when I asked why not I was told that it had to be requested, so after the first night we requested it - both in person and on email (the mgt had emailed for feedback after day one). But we didn't receive turn down on any of the 5 nights we were there (despite asking many times). We wanted an earlyish breakfast on the saturday (8am) and were told there was no breakfast until 930am - when we questioned how this could be the case in a 5 Star Hotel the front desk manager said - \"well we are'nt actually a five star hotel - more like kinda four stars-ish!\" . Several bookings for restaurants weren't made when requested and there seemed to be a lack of top notch service levels. So if it had positioned itself when we booked as a \"four-star-ish\" hotel, we would have been perfectly happy - it just sells itself as something much more top end. The location is fantastic however. But we wont be returning." }, { "user_review_posted": 21, "user_total_helpful_votes": 7, "expertise": 0.001507962779065, "user_cities_visited": 9, "review_days": 0.22782037239868502, "helpful_class": 2, "review_text": "The property is well maintained, no smoking and right across the street from the magnificent mile shopping center. The pools are great and the employees are wonderful. Everyday they have unlimited complimentary cocktails of the day from 3:30-4:00. Free Billiards, nice clean gym, a little store and dining area. Nice bar. Peaceful respite from the craziness of Vegas. Go get crazy downtown or on the strip and then come back here to re-energize. You must show your room key card to get to the elevators. So great control of who comes in." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.083789704271631, "helpful_class": 0, "review_text": "Everithing was perfect! The attention, the clening at the room and everithing. The location was excelent.We had a grate time at the hotel, everithing was great!Perfect location, perfect people at the front desk" }, { "user_review_posted": 9, "user_total_helpful_votes": 3, "expertise": 0.001507962779065, "user_cities_visited": 5, "review_days": 0.090361445783132, "helpful_class": 0, "review_text": "This hotel is a three star hotel that you'd find out near any airport or conference center...not in downtown Chicago. The high point is it has a great staff that works hard to make it a better stay. Here are the downsides...you're paying big bucks (however, it's the cheapest in downtown) of $380 + a night for a $120 a night experience. The pillows are like a hospitals in the sense that they feel like you just put your head down on plastic sheeting. The beds aren't adjustable like ALL other Hilton Garden Inn hotels (I'd love to know why because I thought that was mandatory). The phone didn't work and the desk light was broken.Because it's one of the cheaper options in downtown it seems to cater to loud kids who yell through the halls throughout the night. When I would be laying upright on the bed watching tv with my head against the wall (no headboard) my head would actually move when the neighbor in the next room ran things against their wall.It's not awful, but knowing what I know now, I would have paid a little more to stay elsewhere." }, { "user_review_posted": 15, "user_total_helpful_votes": 4, "expertise": 0.001184302475265, "user_cities_visited": 6, "review_days": 0.503833515881708, "helpful_class": 2, "review_text": "After reading the reviews I figured it would be clean and a convenient location. It's not!! There is ONE friendly desk clerk. We asked for towels, wash clothes, and toilet paper. They arrived with 2 bath towels. Ummm REALLY???? After finding cockroaches I emailed both managers. 3 days later and we moved to another hotel I still have never heard from them. I can deal with the small room, it's San Francisco and real estate is a premium. A filthy hotel with no response from management and lack of consideration when you ask for toiletries is a deal breaker for me. As for comfort, I have no idea what rooms the other travelers were in. The bed was ok since we were exhausted from sightseeing. The pillows were flat and useless. $980 I wish I had spent in a clean hotel." }, { "user_review_posted": 2, "user_total_helpful_votes": 1, "expertise": 0.002317113538563, "user_cities_visited": 1, "review_days": 0.489047097480832, "helpful_class": 0, "review_text": "This was a special family trip wherein we took our 12 year old granddaughter anywhere in the US she selected. The hotel experience was second only to her trip to Alcatraz! The team treated us like royalty, never missing an opportunity to make us (her) feel special. Thank you Hyatt!!!" }, { "user_review_posted": 502, "user_total_helpful_votes": 106, "expertise": 0.000914800469313, "user_cities_visited": 220, "review_days": 0.12814895947426, "helpful_class": 0, "review_text": "What a nice place to stay. Within walking distance of a lot of activities. Rooms very nice, staff very nice. Great pizza place on site. They received an award for best pizza in Chicago. Definitely recommend this place." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 73, "review_days": 0.48576122672508204, "helpful_class": 0, "review_text": "Friendly and helpful staff and a good location for sightseeing. Walking distance to Space Needle and Pike Market. Bus service stops at the nearest street corner. Good continental breakfast. Would stay there again." }, { "user_review_posted": 55, "user_total_helpful_votes": 22, "expertise": 0.001831623082864, "user_cities_visited": 24, "review_days": 0.691675794085432, "helpful_class": 1, "review_text": "This is my second stay at this hotel and I love it!! It\u2019s central to shopping and the theater district is around the corner.Staff is always pleasant and the room is comfortable and quiet.This time we stayed in the 3rd floor in a deluxe king room facing the street. The room was kind of in the corner without guests next door.All in all a very pleasant way to spend the weekend." }, { "user_review_posted": 4, "user_total_helpful_votes": 2, "expertise": 0.002317113538563, "user_cities_visited": 3, "review_days": 0.45509309967141204, "helpful_class": 1, "review_text": "ideal location. Close to sightseeing attractions and metro stop. Room service and dining room provided several meal options. Meeting rooms were comfortable. Hotel staff always there to open the door and greet you! I attended a work meeting then had friends join me for an extended stay. One negative: rooms must have been deisgned for male business travelers. Only one mirror in our room-at the vanity. This made it difficult for three women to get ready in the morning." }, { "user_review_posted": 47, "user_total_helpful_votes": 17, "expertise": 0.0016456905679150002, "user_cities_visited": 146, "review_days": 0.14074479737130302, "helpful_class": 0, "review_text": "We've been making trips to Seattle a couple times a year to visit family. After trying various hotels, Silver Cloud - Broadway has become our home away from home. Staff is great, rooms spacious, lots of close restaurants with incredible food, and a free shuttle to downtown -- parking is a royal pain in Seattle. We highly recommend Silver Cloud - Broadway...." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.8488499452354871, "helpful_class": 1, "review_text": "Excellent service, convenient location, very clean room, friendly staff. Parc 55 is right at the train station that takes you directly to the SFO terminals (ticket $10). No worry about traffic, much cheaper than taxi." }, { "user_review_posted": 1, "user_total_helpful_votes": 1, "expertise": 0.004744565817058, "user_cities_visited": 1, "review_days": 0.696604600219058, "helpful_class": 0, "review_text": "Clean and nice Hotel with convenient location and friendly staff ! We received helpful tips to get around Waikiki and check-in was smooth and very friendly by receptionist Rene . A very memorable stay but too short because of our schedule !" }, { "user_review_posted": 52, "user_total_helpful_votes": 52, "expertise": 0.004744565817058, "user_cities_visited": 38, "review_days": 0.13855421686746902, "helpful_class": 1, "review_text": "We stayed in this hotel for a week and were so glad to be in a smaller hotel in Vegas.It is right in the middle of the strip, next door to Harrah's and the Venetian, diagonally across the road from Caesars Palace and The Mirage. There is a bus stop directly opposite the hotel. It is very easy to walk everywhere though and we walked miles!Everything is close by and the area is 'buzzing', but it was so nice to come back to this smaller quieter hotel at the end of a busy day.Our room overlooked the pool at the back of the hotel and we were never disturbed by any noise. On the couple of occasions we used the pool area we found it so peaceful and quiet after the buzz of the strip.The casino and hotel entrance are a little bit on the scruffy side, but the room was immaculate and fairly spacious. It had a superking bed, fridge, coffee machine, excellent air conditioning. The bathroom was not very big but had a shower over a low sided bath, toilet, basin, hairdryer and toiletries.Alcohol was really cheap in the Casino. 1 dollar for a bottle of Michelbob lager and 2 dollars for a gin and tonic if you order at the bar. If you play the machines the alcohol is free - you just tip your waitress for delivering it to you.It was our first time in Las Vegas and we saw and did everything we possibly could during our time there.A definite PLUS is that you do not have to pay resort fees to stay here, unlike the majority of hotels in Vegas.Should we ever return to Las Vegas we will definitely stay in the Casino Royale again." }, { "user_review_posted": 29, "user_total_helpful_votes": 6, "expertise": 0.0008941242718590001, "user_cities_visited": 260, "review_days": 0.14238773274917801, "helpful_class": 1, "review_text": "I was recently here for a conference and was impressed from the start with the staff at check-in. My husband and I were very tired from flying across the country and the front desk staff took extra effort to find us a room that was ready to check-in right away. The lobby is impressive. The location is very convenient to the cable car, shopping, and restaurants. The room did not have a view, but was clean and roomy for a city hotel." }, { "user_review_posted": 7, "user_total_helpful_votes": 3, "expertise": 0.001970334641635, "user_cities_visited": 5, "review_days": 0.719058050383351, "helpful_class": 0, "review_text": "Had the pleasure of spending a week here recently. It is with out doubt the best Hotel in Hawaii. The staff and service are second to none. The food is amazing and the ambience quite magical. Wonderful views and spectacular food were just the start for our holiday. We will be back..." }, { "user_review_posted": 18, "user_total_helpful_votes": 26, "expertise": 0.006902301175720001, "user_cities_visited": 3, "review_days": 0.5531215772179621, "helpful_class": 0, "review_text": "My wife and I plus two grown daughters spent four nights in the Fremont in early October 2017. One of the B-Connected Desk Employees, Pat Whaley, went way out of her way to be helpful. Our daughter had gone to the B-Connected desk to pick up an earned Buffet Dinner voucher and while the voucher was being printed noted a promotion for free Boyd Nascar Ball Caps by getting vouchers for points on the kiosk adjacent to the B-Connected desk. She picked up two ball caps and the buffet voucher and joined us at the buffet entrance. It was then she realized that in the transactions she had apparently dropped her B-Connected slot card so she rushed back to look for it. She could not find it and the B-Connected desk personnel were very busy so our daughter opted to wait until we finished dinner and then get a replacement card. We all proceeded to a table in the Paradise Buffet and about half-way through our dinner we were totally surprised to look up and see Pat Whaley approaching our table bringing our daughter's card. Pat had seen it on the floor by the kiosk, retrieved it and at the first lull sought us our in the Paradise Buffet and delivered the card. A perfect example of the friendly, helpful attitude of Fremont personnel. Another reason we always stay at the Fremont." }, { "user_review_posted": 2, "user_total_helpful_votes": 4, "expertise": 0.009599470374048001, "user_cities_visited": 2, "review_days": 0.487951807228915, "helpful_class": 1, "review_text": "Hotel is divided into 2 wings 1st wing includes Restaurant and 2nd wing includes swimming pool, Breakfast has a great spread and hotel is located near Asok Sky Train Station which is very convinnient for travelling to Indra Market for shopping...Avoid tuk Tuk it takes 200 Baht...Take a sky train from Asok to Chidlom 25 baht each and walk for around 1km to reach Indra market. On the way there is pratunam market as well." }, { "user_review_posted": 229, "user_total_helpful_votes": 60, "expertise": 0.0011616886549120002, "user_cities_visited": 87, "review_days": 0.19550930996714103, "helpful_class": 1, "review_text": "Spent two great nights at our favorite SF Hotel. Staff is friendly and helpful. Rooms cozy-big suitcases can be a problem-but comfy. Everything is clean and fresh. Never had a problem with a messy toilet or showers-and since these are shared, that's a plus. Never had to wait to use either toilets or showers either. Reasonable prices and a great location: walk to North Beach and Fisherman's Wharf. Catch a cable car in the next block. Down side: although quiet hours are from 10pm-8am, there was a lot of noise this time. Could have been the holiday season, could have been our room, #11, right by the front desk. Both nights we could hear the desk staff having loud, full voice discussions with other customers. So you might want a room not quite so close to the entrance. Otherwise, eat b'fast at Pat's, just around the corner and have a great stay at the San Remo. Almost forgot-the massage chair!!! When you come back with tired feet/legs, be sure to schedule 15 min. here." }, { "user_review_posted": 3, "user_total_helpful_votes": 2, "expertise": 0.003126264298061, "user_cities_visited": 2, "review_days": 0.674151150054764, "helpful_class": 1, "review_text": "I would highly recommend a stay at the wonderful Platinum Hotel & Spa Suites, where everything is at your fingertips! With well appointed suites, full size kitchen, a pleasure to catch a quick bite.. spacious bathroom and roomy bedrooms plus a relaxing living area you can't go wrong! A handy grocery ordering service is also available and with easy access to most of the hotels for that special show you can't go wrong! We plan to go back again early next year.. and not forgetting the very friendly and helpful staff it will be a pleasure!" }, { "user_review_posted": 9, "user_total_helpful_votes": 1, "expertise": 0.000429095099733, "user_cities_visited": 5, "review_days": 0.475903614457831, "helpful_class": 0, "review_text": "Excellent customer service!Perfect downtown location. Close to shopping, historical locations, running path along the water, and near the famous Bean & Fountain!Lastly, the room was clean, comfortable and spacious. Beautiful views for downtown Chicago!" }, { "user_review_posted": 1, "user_total_helpful_votes": 4, "expertise": 0.019309279488028002, "user_cities_visited": 1, "review_days": 0.40251916757940803, "helpful_class": 2, "review_text": "My husband and I stayed here the night of my company Christmas Party. We came from Eastern Washington and traveled approx. 6 hours to get there. We paid $19 for the secure parking garage. When we went to leave the next morning, someone has smashed out our car window and stole some of my belongings. There was also another vehicle that was broken into the same night and they had all their Christmas presents they had shopped all day for stolen. You have to have a room key to get into the garage. Found out from maintenance that this is not the first time this has happened. I believe this is being done by a hotel employee as they know where the cameras are and avoided them. Also had access to the garage. The hotel made it very clear they were not responsible but offered to credit back my parking fee. We waited a couple hours for the cops that never showed up. The front desk clerk assured me I didn't have to wait and could file a police report online or over the phone. Since we had a long drive back, we elected to do that. Once I got home, I called to file a report and was told that it was a burglary; not a break in since I was in a \"secure\" parking garage. Those types of claims could not be filed online or over the phone. Due to my losses, I would have at least expected the hotel to refund my one nights stay but the did not. I don't think it was handled well by the hotel staff and I knew they were aware of the problem but haven't done anything to prevent it from continuing to happen." }, { "user_review_posted": 10, "user_total_helpful_votes": 2, "expertise": 0.000860642171466, "user_cities_visited": 4, "review_days": 0.24315443592552002, "helpful_class": 1, "review_text": "Everyone at the hotel was so friendly and helpful and would anticipate your every need.The room was beautiful and we were upgraded to a suite with a fireplace. Location is great because you can walk or a short taxi ride to any attraction or great restaurant. Would highly recommend staying there while in Chicago!" } ]